eFax Reviews

I started an EFax 7-Day trial & could never get into it because of problems with my account/password sync. Sent several support requests about the problem, but EFax kept sending a reset email that didn't solve the problem. The next day, I sent eFax a message to cancel. A week or two later, I was billed $49.99. Disputed with my credit card 2x and EFax rejected the refund. They are crooks. eFAX Customer Support is useless.

Terrible customer service. They charged my account for one month when I cancelled the service during the trial period, because they couldn't send the fax to the numbers that I tried. Contacted the customer service multiple times and asked for refund, but they pushed back multiple times, to take care of it, and now the time for disputing through credit card is over, and they don't care about it. It's a bait and switch scam service. Customer service is rude and unhelpful.

Please watch out for eFax predatory service and lemon service. Attached is the quality of fax I have received since when I first signed up for this service in Dec 2024. They made me sign a 3 year contract with false promise of quality such as scrambled pages, overlapping content, and also email faxes that don't contain origination. I lost my client thanks to their service since they said the client must change their fax machine. I switched over immediate to pure email where client directly sends me email instead of fax as eFax didn't work. I told eFax it is not working for me and insisted that they cancel the lemon service contract. They refused and insisted I pay $400/mo for 3 months with hardly any usage. They want me to test with other machines but never address the issue I had.

Canceled immediately, only to find still get outrageous bill for first month! They highlight you can cancel anytime, but bury the fact you still pay after canceling.

Paid for plus to use once. Never hit my limit but was charged excessively for every single page faxed (most of which failed). Charged over $17 for a single page that failed. Buyer beware.

Scam service. Charges by the minute. Not the pages. They say you get 150 pages but that's eaten up by the minutes. No stopping a text if it isn't able to get through, so a fax of 5 pages gets sent 3 times to continue trying to send and I got hit with over 72 minutes of time. Why does it take 28 minutes to send a fax??? Charged me $16.95/mo plus $10 every time I faxed saying I was over the limits. After a huge dispute, they said they refunded me and put pages back in my account but that got eaten up sending the same fax over and over to different numbers of a company that just took over 72 minutes to complete. This company is a scam. Please look elsewhere. Simply awful!!!!

Naively, I assumed I would receive a monthly billing statement in my email, even though I had set up automatic billing. This seems like standard business practice. You DO NOT. So don't forget about this charge and don't forget to copy and paste your billing charges from their website for your taxes if you run a business!!! Their customer service group is out of the US and will NOT credit you. I had worked with another efax company a few years back; I had just been charged the monthly fee when I wanted to end my service, and they credited me no problem. I felt this was good customer service, since I had paid them for their service for several months. This company--nope. My bad, but eFAX SUCKS.

The more that 200 people who took the time to complain about the deceptive billing practices of Consensus Cloud Solutions, Inc. (eFax) should have been mentioned here. For individuals or small businesses interested in efficient ways to send faxes, they need to know that efax charges by the minute - not the page. So, if you purchase a certain number of pages - say 250 - you may only be able to send or receive 50 before the company, without notice, charges you for additional "pages" even though what they mean is minutes. Their website is cleverly deceptive, in an attempt to brag that each page only takes one minute, what they are trying to say is that each page IS one minute.

I cancelled in October, they claim that I didn't. Get charged, call them to ask for refund, they refuse to do so. The money didn't fully process, now I have to go through the bank hoops to get my money back. Horrible company. I would not use them again. Plus the service sucks.

I absolutely despise this service. Only needed to send one fax, so I bought a one week trial. Went to cancel my subscription - the 'cancel' button was a dead link. clicked 'contact us'. another dead link. Emailed them a whole week before the subscription was due to renew that I wanted to cancel. Crickets. They didn't email back until after the free trial had elapsed, and they had already posted the charge to my account. Also threw a $6 late fee in there just to add insult to injury. Emailed them back and forth over a dozen times getting them to cancel, and they were incredibly unhelpful and rude. Eventually they just billed my card anyway, and I spent a month trying to dispute the transaction. I have never seen a more explicit case of fraud. Shame on everyone involved in this two-bit scam.

I am writing this review to warn all potential customers to avoid eFax at all costs. My experience has revealed a deeply problematic and systematic pattern of behavior that makes canceling a subscription effectively impossible. Despite three separate phone calls to their customer service line at (323) 817-3207 on July 9, August 6, and September 4 of 2025, my subscription remains active. Each time, I was assured by an agent that my cancellation would be processed "immediately." Yet, eFax continues to charge my credit card month after month.

I've been trying to cancel since the day I signed up. They suspended my account, yet still charge me. DO NOT give these crooks your credit card info cause they'll charge you until you close your credit card account.

I initially gave it 5 stars. But they changed their website and the nightmare started. Every few faxes it will say "FAX NOT SENT". Then I have to log onto the old website to get it to send. I do not have time to be making sure faxes go thru. I need a fax to go thru first time and not deal with missed faxes. They must have hired some guy with a mail order degree to "UPGRADE" the website. Now it is unreliable and ruined. Why did they mess with a site that was working great?

This company offers a free trial, but then makes it nearly impossible to cancel your account. I first tried to cancel via the app, which it said you could do but I could never find a link to cancel. Instead, it sent me in circles. Then I tried to cancel on the website, but it kept saying my password was wrong then wouldn't let me change it. It is obvious this company thrives on making people frustrated so they give up and don't cancel, eating the $20+ charge every month. Please learn from my mistake!

Impossible to cancel their service. The app crashes every time when you open your paid plan. The website wouldn't let me access the account information, I couldn't even reset my account password. I sent numerous emails to customer support who didn't read the email and sent a generic response telling me how to cancel - which I couldn't do because of the app and website malfunctioning. I never got a response from a human who read my email. Clearly set up to be impossible to cancel and force charges on your credit card without permission.

You can't see when faxes are in progress so you don't know if they failed or even were initiated. You get charged per second that it takes to send the faxes and you don't know what the charge is until after it goes through or fails. You get charged per page and second regardless of if it fails or goes through. There's no leniency on this and this is NOT explained properly in the sign up emails (they only bring it up at the agreement linked to at the bottom of the home page and even this doesn't fully explain it). There are plenty of other services with much less shady practices and much better UI.

DO NOT USE eFAX! There are many other good services so avoid this company. I cancelled my service after realizing their basic service didn't allow very many faxes per month. I cancelled the same day, immediately after purchasing and trying to fax. Unfortunately, I didn't save the cancellation email. Fast forward three months, I realized that this company was still charging me monthly subscription fees. I cancelled again and filed a complaint with my credit card, unfortunately I didn't save the original cancellation email which by then had been emptied from Gmail, so I didn't get my money back.

The worst customer service I have ever experienced. Believe the one star reviews, everyone. I work for a non-profit organization that deals with healthcare services. Our fax line was down so I utilized eFax's promo to send a time sensitive fax to an insurance company. I received confirmation the fax was sent and subsequently cancelled my account. The card I utilized was a company card with a small limit. Turns out efax did not cancel my account and continued to charge me for not one, but TWO fax numbers, sending me no invoices or email communications about the charge. I called them to request a refund, since I had cancelled the account, have not even logged into the account, sent any faxes, or known this was happening. Efax has record of this lack of activity.

Updated on 05/21/2025: eFax's reply to this review is a smoke screen. I reached out to them multiple times, including at the email address provided.

Can't even fax after paying 5.00 for the first month. I guess that's you paying for them to sell your data and not deliver a service, they give you a number you can't even use and then you can't get ahold of anyone, typical of today's companies, scam, scam, scam.