eFax Reviews

I paid in advance for an annual eFax subscription, but the company later closed my account without giving me proper advance notice. As a result, I lost access to the service and to important documents stored in the account. The explanation I received was that the account was closed because I disputed separate charges through my credit card company. Regardless of the reason, canceling a fully prepaid annual service without warning and blocking access to stored documents is unacceptable. The company also claimed that a prorated refund was being processed, but I was not properly informed and no refund was actually received. Customer service did not resolve the issue. I would not recommend relying on this service for important business documents.

I can honestly say if you are having no issues, the service is great. The moment you need help, it is very long hold times, and they generally send you to talk to the people who own them. Consensus. They would not provide a phone number and told me to only email them. I have sent emails since June 11th, and no one has even acknowledged my emails. It is very frustrating. We have swapped companies and the process from efax to new company has been a nightmare. I will never refer a person to efax.

I started an EFax 7-Day trial & could never get into it because of problems with my account/password sync. Sent several support requests about the problem, but EFax kept sending a reset email that didn't solve the problem. The next day, I sent eFax a message to cancel. A week or two later, I was billed $49.99. Disputed with my credit card 2x and EFax rejected the refund. They are crooks. eFAX Customer Support is useless.

Terrible customer service. They charged my account for one month when I cancelled the service during the trial period, because they couldn't send the fax to the numbers that I tried. Contacted the customer service multiple times and asked for refund, but they pushed back multiple times, to take care of it, and now the time for disputing through credit card is over, and they don't care about it. It's a bait and switch scam service. Customer service is rude and unhelpful.

Please watch out for eFax predatory service and lemon service. Attached is the quality of fax I have received since when I first signed up for this service in Dec 2024. They made me sign a 3 year contract with false promise of quality such as scrambled pages, overlapping content, and also email faxes that don't contain origination. I lost my client thanks to their service since they said the client must change their fax machine. I switched over immediate to pure email where client directly sends me email instead of fax as eFax didn't work. I told eFax it is not working for me and insisted that they cancel the lemon service contract. They refused and insisted I pay $400/mo for 3 months with hardly any usage. They want me to test with other machines but never address the issue I had.

Canceled immediately, only to find still get outrageous bill for first month! They highlight you can cancel anytime, but bury the fact you still pay after canceling.

Paid for plus to use once. Never hit my limit but was charged excessively for every single page faxed (most of which failed). Charged over $17 for a single page that failed. Buyer beware.

Scam service. Charges by the minute. Not the pages. They say you get 150 pages but that's eaten up by the minutes. No stopping a text if it isn't able to get through, so a fax of 5 pages gets sent 3 times to continue trying to send and I got hit with over 72 minutes of time. Why does it take 28 minutes to send a fax??? Charged me $16.95/mo plus $10 every time I faxed saying I was over the limits. After a huge dispute, they said they refunded me and put pages back in my account but that got eaten up sending the same fax over and over to different numbers of a company that just took over 72 minutes to complete. This company is a scam. Please look elsewhere. Simply awful!!!!

Naively, I assumed I would receive a monthly billing statement in my email, even though I had set up automatic billing. This seems like standard business practice. You DO NOT. So don't forget about this charge and don't forget to copy and paste your billing charges from their website for your taxes if you run a business!!! Their customer service group is out of the US and will NOT credit you. I had worked with another efax company a few years back; I had just been charged the monthly fee when I wanted to end my service, and they credited me no problem. I felt this was good customer service, since I had paid them for their service for several months. This company--nope. My bad, but eFAX SUCKS.

The more that 200 people who took the time to complain about the deceptive billing practices of Consensus Cloud Solutions, Inc. (eFax) should have been mentioned here. For individuals or small businesses interested in efficient ways to send faxes, they need to know that efax charges by the minute - not the page. So, if you purchase a certain number of pages - say 250 - you may only be able to send or receive 50 before the company, without notice, charges you for additional "pages" even though what they mean is minutes. Their website is cleverly deceptive, in an attempt to brag that each page only takes one minute, what they are trying to say is that each page IS one minute.

I cancelled in October, they claim that I didn't. Get charged, call them to ask for refund, they refuse to do so. The money didn't fully process, now I have to go through the bank hoops to get my money back. Horrible company. I would not use them again. Plus the service sucks.

I absolutely despise this service. Only needed to send one fax, so I bought a one week trial. Went to cancel my subscription - the 'cancel' button was a dead link. clicked 'contact us'. another dead link. Emailed them a whole week before the subscription was due to renew that I wanted to cancel. Crickets. They didn't email back until after the free trial had elapsed, and they had already posted the charge to my account. Also threw a $6 late fee in there just to add insult to injury. Emailed them back and forth over a dozen times getting them to cancel, and they were incredibly unhelpful and rude. Eventually they just billed my card anyway, and I spent a month trying to dispute the transaction. I have never seen a more explicit case of fraud. Shame on everyone involved in this two-bit scam.

I am writing this review to warn all potential customers to avoid eFax at all costs. My experience has revealed a deeply problematic and systematic pattern of behavior that makes canceling a subscription effectively impossible. Despite three separate phone calls to their customer service line at (323) 817-3207 on July 9, August 6, and September 4 of 2025, my subscription remains active. Each time, I was assured by an agent that my cancellation would be processed "immediately." Yet, eFax continues to charge my credit card month after month.

I've been trying to cancel since the day I signed up. They suspended my account, yet still charge me. DO NOT give these crooks your credit card info cause they'll charge you until you close your credit card account.

I initially gave it 5 stars. But they changed their website and the nightmare started. Every few faxes it will say "FAX NOT SENT". Then I have to log onto the old website to get it to send. I do not have time to be making sure faxes go thru. I need a fax to go thru first time and not deal with missed faxes. They must have hired some guy with a mail order degree to "UPGRADE" the website. Now it is unreliable and ruined. Why did they mess with a site that was working great?

This company offers a free trial, but then makes it nearly impossible to cancel your account. I first tried to cancel via the app, which it said you could do but I could never find a link to cancel. Instead, it sent me in circles. Then I tried to cancel on the website, but it kept saying my password was wrong then wouldn't let me change it. It is obvious this company thrives on making people frustrated so they give up and don't cancel, eating the $20+ charge every month. Please learn from my mistake!

Impossible to cancel their service. The app crashes every time when you open your paid plan. The website wouldn't let me access the account information, I couldn't even reset my account password. I sent numerous emails to customer support who didn't read the email and sent a generic response telling me how to cancel - which I couldn't do because of the app and website malfunctioning. I never got a response from a human who read my email. Clearly set up to be impossible to cancel and force charges on your credit card without permission.

You can't see when faxes are in progress so you don't know if they failed or even were initiated. You get charged per second that it takes to send the faxes and you don't know what the charge is until after it goes through or fails. You get charged per page and second regardless of if it fails or goes through. There's no leniency on this and this is NOT explained properly in the sign up emails (they only bring it up at the agreement linked to at the bottom of the home page and even this doesn't fully explain it). There are plenty of other services with much less shady practices and much better UI.

DO NOT USE eFAX! There are many other good services so avoid this company. I cancelled my service after realizing their basic service didn't allow very many faxes per month. I cancelled the same day, immediately after purchasing and trying to fax. Unfortunately, I didn't save the cancellation email. Fast forward three months, I realized that this company was still charging me monthly subscription fees. I cancelled again and filed a complaint with my credit card, unfortunately I didn't save the original cancellation email which by then had been emptied from Gmail, so I didn't get my money back.

The worst customer service I have ever experienced. Believe the one star reviews, everyone. I work for a non-profit organization that deals with healthcare services. Our fax line was down so I utilized eFax's promo to send a time sensitive fax to an insurance company. I received confirmation the fax was sent and subsequently cancelled my account. The card I utilized was a company card with a small limit. Turns out efax did not cancel my account and continued to charge me for not one, but TWO fax numbers, sending me no invoices or email communications about the charge. I called them to request a refund, since I had cancelled the account, have not even logged into the account, sent any faxes, or known this was happening. Efax has record of this lack of activity.

Updated on 05/21/2025: eFax's reply to this review is a smoke screen. I reached out to them multiple times, including at the email address provided.

Can't even fax after paying 5.00 for the first month. I guess that's you paying for them to sell your data and not deliver a service, they give you a number you can't even use and then you can't get ahold of anyone, typical of today's companies, scam, scam, scam.

If I could leave zero stars I would. I’ve not been able to speak to a warm body about my account. When I did finally get someone they transferred me back into the automated system. I’ve been charged for an “account” from February - April and have NOT been able to send a successful fax, NOT receive technical support, NOT received customer support, nor speak to anyone to cancel the account. It’s an endless loop of nothing! I don’t believe this is a legitimate company! I advise any and everyone to avoid it at all costs!

This company is a scam, I have been trying to cancelled by email since 5 months a go, and they have not reply and keep charging me. I have not used the service, but keep receiving bills for over $23 monthly. The only way I've been able to receive my money back has been though my bank. This company is the worse scam, they don't answer the phone, and/or email. 0 ways to get in contact with them.

Never—I repeat, never—use this company! This is a complete and 100% scam. They offer a "free month" or charge a small initial fee, but then, without any notifications or reminders, unlike what reputable companies do, they quietly charge your card. Yes, I admit—it’s my fault that I forgot. But could you have at least notified me before charging my account? Or was that left out on purpose? As soon as the charge went through, I immediately submitted a cancellation and refund request, since I haven’t been using the service for a long time. No one responded.

If I could leave less stars for this company I would. They have been double charging my company for months and their reps even agreed to refunding our money. No refund was ever completed. Then rep Christina emailed me stating her "manager" refuses to refund us unless we sign a 12 month agreement. This is extortion. We want to cancel our account and port our number to another company. This company is not ethical and shows no integrity to their customers. It is unfortunate because we are a small business and this can be very detrimental to business in the long run. I have asked multiple times for a resolution.

I opened an account to send a few faxes, I contacted them to cancel the account and get a credit for additional charges that were not in line with my account, they only credited me the charges back and did not cancel my account, it resumed charges a couple months later. they count on you not realizing you are being charged $5 a month so they keep money coming in. The customer service rep said they have no record of my cancelation request, only the credit request. I have the initial email requesting the cancelation of the service, they chose not to keep that portion of the chat.

The original offer of $5 is very misleading. You think you will be paying $5 a month for the service, but then they start charging you almost $20 a month with no email notification of the change in the billing amount or even when the charge will be made to your account. When I looked for the information to contact them, I got a very snarky representative who argued that this is what I signed up for. However, as I asserted that my understanding was for $5 a month and have not used the service since my original fax, I was met with...well it says it on our website. No, this was NOT evident on the site when I signed up, nor was it reiterated at each billing cycle. Steer clear of giving these people your bank information. They will rob you. If I could give eFax 0 stars I would.

Don't use eFax! I can't stress this enough. It is virtually impossible to cancel your account. I THOUGHT that I canceled my trial, but they have been charging me for the past 2 months anyway. My password doesn't work when I try to log in to my account, and I have had to repeatedly change the password. Then my account gets locked because of the login attempts. I have sent 4 requests for cancelation but have not had any success. I have tried the online request as well as the phone number.

This company was good. Then they changed their faxing format and it is a nightmare. Customer service is non-existent. Although, I can't be for certain. After waiting for 5 minutes in an endless loop of elevator music I gave up. I would love to change companies but my efax number is with them. If I can port the number I will be changing companies.

This company must have changed hands because for the past 1+ year, both the re-designed platform AND the customer service are highly lacking. They need to bring back the efficient old platform and train the new people on basic customer skills. And if they do, I will return and update my review to a 5-star. Thank you,

I think they are on track with the $5.00 introductory, but they indeed make it impossible to cancel. Your password will suddenly get revoked, you are not able to log back in, reset password does not respond, and any online requests to close the account are met with an auto reply to log in and cancel. I'm fairly tech savvy. I could no longer log in. I could not cancel. I finally called, found a press two option that eventually got me to a person.

eFax is a racket, a ponzi scheme, a grift. Once you sign up, you can try to cancel, again, again and again but they will always try bill again, again and again. It's like having a tapeworm that won't die.

Buyer beware with this company!! I signed up with a 7 day free trial. I had so much difficulty sending just one fax (it never did go through) that I decided to cancel the account. I've been unable to access my account information to cancel. When I tried to call them the phone was answered by some type of promotional salesperson unrelated to eFax. I sent in one of their forms and received a reply to go to my account information (which I've been unable to access) to cancel the account. This company is sketchy to say the least!

I have been trying to receive a response from this company for months. They have continued to charge my account after I ended a free trial period (used a fax one time) and I have ultimately had to stop charges on my card and close my bank account. I do not have a fax # with this company. I have had to contact my bank on no more than 3 customer service visits, and via secure messages. In order to cancel, you must enter a fax number online and a pw. I continue to get emails from them inviting "me" to come back to efax, but it is addressed to a "Charles". I would NOT recommend this company (even with a "free" trial) as it has been impossible to get away from them!!! It is frustrating and I have far better things to do than to continue to get almost $200+ in reimbursement from them (my bank is continuing to investigate them).

Do not use eFax. They will bill your credit card even though you signed up for a 14 day trial and did not use it. After 7 days they will bill your card. They will do whatever it takes to keep your money. Would be better to use something like **. At least you can truly try it out without getting billed. And no I do not work for faxburner.

In July of 2022 I signed up for this service and then I cancelled the service within a few days. Today - 14 months later, I realized that they have been charging me $18.99 a month despite the fact that I cancelled. I logged into the account which I had not logged into or used since July 2022 and saw that indeed the account was active and being billed. I tried to cancel but the page just went blank. A moment later I got an email that read:

I first started using eFax on a free 7 day trial through their app. Well this company charged me $18.99 before the 7 days were up! I couldn't cancel my subscription on the app store and later found out I had to do it through their website. On top of that, I was charged an additional $10 because they said my faxes took long to be delivered! I never heard of a fax subscription that charges extra money because the faxes take long to be delivered. I am disputing this with my bank, I don't have time time to be going back and forth with a dishonest company! SMH.

I don't like companies that offer free trials and go ahead and bill you anyway when you cancel. I received one fax and cancelled my account. Still got charged $18.99 despite numerous emails to the company asking them to reverse this. Now I have to waste my time calling my credit card and ask them to help me with this. You guys should not pretend like you don't see these emails and not reply. Just because I don't want to sign up now didn't mean that I would not have considered you in the future had you bothered to get back to me like any reputable and honest company would.

Customer service is a joke. They want to charge me 18.99 for one fax when I did not have any knowledge of this and said my account was not eligible for a refund. I DO NOT RECOMMEND THIS COMPANY TO ANYONE. THEY ARE OUT TO GET WHAT THEY CAN. SCAM, SCAM, SCAM.