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About eFax Reviews
eFax allows customers to send and receive faxes by email. Recipients receive faxes as a PDF in their inbox, allowing them to sign with a finger or add their electronic signature. With eFax mobile apps, customers can send, receive, access and sign documents on their phones or tablets. If you need additional security, eFax can store faxes in an encrypted folder that you can access and download.
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Reviewed Nov. 18, 2022
It looks like a good product but unfortunately, it didn't work for me. I wasn't able to receive faxes. The website login page was constantly glitchy and wouldn't load. I will be using a print shop going forward. I didn't contact customer service because there should have been information in the FAQ about how to troubleshoot this issue. I shouldn't chat with a bot and then call someone for the basic function of this program to work.
Hello Dani, our 24/7 Support via Phone or Online Live Chat is available for you if you are unable to use the information provided by our FAQ. Should you require further assistance, please do not hesitate to message us at firstname.lastname@example.org with your account details and we would be happy to assist! ^RA
Reviewed Oct. 14, 2022
I signed up for the free trial and was required to submit CC info. I sent one fax and canceled my subscription before the end of the free trial. I double-checked to make sure the subscription was canceled. Two weeks later a charge for $18.99 appears on my CC. I log back into eFax and find my canceled subscription reverted back to an active subscription. So I canceled it again! I sent a detailed message via their "support" email. Was immediately sent back a bot response telling me how to cancel a subscription. There are no humans to speak with and their free trial is a scam.
Hello Del. This is not the experience that we wish you to have. We would be happy to review your account. Please feel free to message us at email@example.com with your account details and we would be happy to assist! ^RA
Reviewed Sept. 14, 2022
Nicoleta L. has always been very helpful! Whenever an assist is needed she responds and provides the solution very quickly and efficiently. She also gives a very positive impression to refer back to her whenever an issue is faced.
Thank you so much for your wonderful feedback Rawan. We are very pleased to hear that Nicoleta provided you with excellent service! We appreciate you for sharing your experience here with us and should you require further assistance, please feel free to message us at firstname.lastname@example.org and we would be happy to assist! ^RA
Reviewed Aug. 22, 2022
I would certainly be very wary of signing up to eFax especially with an annual account. They never send a reminder that your fee is coming up, they never send a payment confirmation after they have taken your money or even any advice when the payments have increased. Which they do, randomly for no reason....constantly. They will happily take your money and change the amount on you without advice. I signed up 13 years ago, and yes, I should have noticed the one single annual payment each year, however it blended with my other business expenses and I never used the service, and they NEVER ever sent me one single email, or reminder, or payment confirmation and I did not change my email address that entire time, so it may even be illegal to bump up pricing without informing your subscription customers.
Hello Kate, our service subscription will automatically renew by default as stated during sign-up and via the welcome letter sent to you after your account creation. Should you require further assistance, please do not hesitate to contact us via our 24/7 Support or message us at email@example.com and we would be happy to assist! ^RA
Reviewed July 27, 2022
I'm a college student who needed to get some health records. They would only fax them to me, and I don't have a fax machine, so I had the thought that I could use a service like eFax. I ended up getting them in person. So I never received a single fax. HOWEVER, I have paid this company $40 - because they will NOT let me cancel. I tried to cancel the night before the 14 day free trial expired. They told me I couldn't cancel because I had a balance due - the $18.99 for the first month, that I was trying to cancel instead of use the service for. So, I didn't cancel as I didn't owe that balance - I contacted customer service, multiple ways. (Not by phone, since I was not in the US at the time and they don't provide phone service internationally.) Of course, the next day I got charged, but I did not fret: surely they'd refund me once I explained the situation. No. Not only did they not refund me, most of my contact got no response.
Not only that, but the one response I got from a person who clearly understood I wanted to cancel did NOT result in the service being canceled. Nor did my cancellation of it online... Because THIS MONTH, I got charged ANOTHER $18.99, for absolutely no service. So, I've gone online and cancelled again. Even though I did so as soon as I noticed the credit card charge, within 3 days, I guess I still have to pay for this entire month of useless service? I've sent an email, but clearly that won't get me anywhere. Who knows if this cancellation was even effective. The customer service is terrible. The fax service is ridiculously overpriced. It's intentionally impossible to cancel. My experience with eFax has been incredibly unpleasant and costly, I was just trying to get medical care and this has cost me $40 for absolutely no benefit. I don't have $40 to throw around. Don't just make people's lives worse.
Hello Victoria. This is not the experience that we wish you to have. You may cancel your account by following the steps on this link: https://www.efax.com/cancel. Otherwise, please feel free to message us at firstname.lastname@example.org with your account details and we would be happy to assist! ^RA
Reviewed July 18, 2022
I signed up for the free eFax trial. I sent one fax to test the service. It took several tries to even successfully be sent. I decided not to proceed with the efax past the trial date. I went to cancel the service and was unable to. They stated I was already in the paying phase, even though I was still (by days) in the trial phase. I was told to send an email to the support desk. I sent an email requesting the service be canceled. I never received a response. I was charged the monthly rate and in addition, the resolution when I contacted support was to offer me a different monthly efax plan. There is apparently no credits available for anything associated with efax, per the support person.
Hello Lindsay. We would be happy to assist you in reviewing your account. Please feel free to message us at email@example.com with your account details in order for us to further assist you in regards to your issue. ^RA
Reviewed July 6, 2022
Always dismayed when people seem to try to keep you captive to a service - Was looking through some billing and found two eFax accounts. Looking at it, seems like we had been customers for 14 years, but last few years had practically 0 use. Our responsibility for not keeping track, but ran into several negatives while trying to cancel our service.
b> Called via phone, and of course got a 'high volume' and told to go online.
c> Joined via chat, waited more than 15 minutes to get connected. Started process, then while waiting for the cancellation to be processed I got distracted for a bit, got a "do you want to keep a discounted version" followed by a "you have taken too long and will be disconnected".
d> Once reconnected again, went from #1 in queue, to 2 to 3 to 4... not sure if I was flagged as a 'wanting to cancel' customer or what, but had to wait again to get reconnected and make my same request.
e> Amusingly, even though I was logged into our account, nothing carried over into chat, so had to revalidate all info again. Chat was also having an issue and everything was showing up twice (my messages and their responses) making the whole thing even more unprofessional.
Beyond making it difficult/time consuming to do this (spent over 30 minutes when it was all said and done), our proactive vendors on other platforms would have reached out to us based on lower usage and realigned us to a more appropriate plan. Also typically there would be some kind of pro-rata refund when cancelled (especially just 2 months into 12 months), but I get that's a personal business decision as well. Not what I would consider customer friendly.
Hello Ian, this is not the experience that we wish you to have. Online cancellation instructions are available on this link: https://www.efax.com/cancel and should you require further assistance, please feel free to message us at firstname.lastname@example.org with your account details and we would be happy to assist! ^RA
Reviewed June 11, 2022
They helped me by email very quickly. I had a question and they replied right away and were very kind. Their website is easy to use and setup was super fast. I set this up to receive a fax since I don't have a fax machine. Would definitely recommend.
Thank you so much for your excellent feedback Home! We are very pleased to hear that our service provided you with prompt assistance and convenience! We appreciate your time in sharing your experience here with us and should you require further assistance, please feel free to message us at email@example.com and we would be happy to assist! ^RA
Reviewed May 23, 2022
Representative Nicoleta L was able to listen to my issue and resolve quickly, and my account. She was able to do all this while I waited patiently over the phone. Customer Service Advisor - Consensus had a very short hold time. She did a great job.
Thank you so much for your wonderful feedback Wanda! We are very pleased to hear that Nicoleta provided you with prompt and excellent service! We appreciate you for your time in sharing your experience here with us and should you require further assistance, please feel free to message us at firstname.lastname@example.org and we would be happy to assist! ^RA
Reviewed May 20, 2022
Eveldina is professional, kind, and it has been a pleasure to talk to her! I like the way she took the time to explain the products. Her patience to listen the client needs it has been notice. I just want to leave here a comment so the customers satisfaction does not pass unnoticeable! Thank you Eveldina and have a great day!
Thank you so much for your wonderful feedback Catheras! We are very pleased to hear that Eveldina provided you with excellent support! We appreciate you for sharing your experience here with us and should you require further assistance, please feel free to message us at email@example.com and we would be happy to assist! ^RA
Reviewed May 14, 2022
CONSUMERS, BE AWARE!!!! For the past 24 months, the faxing service that we signed up for and agreed to pay $19.99USD per month has cost us over $300USD per month. When signed up after the free trial, we chose the $16.99USD per month. Still, we were contacted by their sales team using terms such as "limited time offer" and "HIPAA COMPLIANT Service" to pressure us to the more expensive package. Yet a few months later, we found out there is no package that would be "Unlimited," nor does the company offer it for a "LIMITED TIME" despite the evident change in subscription from $16.99 to $19.99, the company denied ever knowing or offering such service.
When we tried to move the service to another provider with better reviews and actual unlimited fax pricing for $12 per month, eFax blocked the transfer (porting) of the number to another service provider. The fax number that was advertised to all our customers and vendors was now locked to eFAX, and stopping service meant losing the advertised fax number. COMPLETE SCAM.
Hello Arman. Unfortunately, we currently have no plans that can provide unlimited pages. If you do not require any HIPAA compliance for sending and receiving PHI documents, please feel free to message us at firstname.lastname@example.org with your account details and we would be happy to assist you in providing you with plans that are compatible with your needs. ^RA
Reviewed May 3, 2022
Nicoletta was very very patient and very helpful in getting my questions answered and problems solved. There were issues with the email being verified when I signed up for the free trial, but she guided me through it.
Reviewed April 10, 2022
Canceled during trial, and in January and it's April and yesterday another charge even more than originally was quoted from you hit my account, bunch of scamming thieves, California is where you belong!!
Hello Claude. This certainly should not be your experience. If you would message us at email@example.com with your account details and if possible a record of your cancellation attempt, we will be happy to investigate and resolve your issue.Stay safe and healthy
eFax Support Team
Reviewed April 8, 2022
I needed a fax service for two faxes in 2021. I didn't cancel before the end of the trail so I ended up paying which I acknowledge was my fault. I only set up one account. However mysteriously there were two accounts under my name opened at the same time. I only discovered this when I saw that I was continuing to be charged for a service I believed to be canceled in December. I contacted customer service and that's when I learned of the other account.
Their customer service is frustrating. They repeat the same questions and don't listen to your responses. It takes longer than it should to resolve issues. Talking to their customer service is like talking to a robot or a brick wall. It doesn't matter that I hadn't been using the fax number or didn't know there were two accounts. There's zero flexibility, no chance of a refund. They will just remind you of their contract and that's it. They don't work with you at all. It was completely frustrating and if I ever need to fax anything again I will not be using their services. I've worked in customer service for years, most recently as a director of customer support. If they were on my team they would either need to be retrained or fired.
Hello Denieal. That is most certainly not the type of impression we wish to leave customers with. The terms stated in the customer agreement do state that service fees are non-refundable irrespective of usage. Having said that, exceptions are always considered. Customers are not restricted by any contract term and can cancel, downgrade or upgrade at any time. Any concerns or questions can be directed to firstname.lastname@example.org.Stay safe and healthy
eFax Support Team
Reviewed April 6, 2022
I signed up for eFax so I can work from home and have access to remote faxes for communicating with the doctor offices. I was offered free trial for 30 days and won't be bill until 30 days. When I checked my bill within 2 weeks, I was charged $10 every other day for using this. I called the CS and they told me it was correct and I went over using the eFax. I explained that I should never be charge since I was under the trial period. I asked for the management and they told me they will have management contact me after taking my info but never heard back from them. I have been charged over $139 within 2 months. I want my money back and they refused to communicate with me. Now, I want to cancel the service and for a full refund for false advertisement and for unauthorizing charges.
Hello Robin, this is not the experience that we wish you to have. We would be happy to review our account. Please feel free to message us at email@example.com with your account details and we would be happy to assist! ^RA
Reviewed March 11, 2022
Nicoleta L. - Support Advisor, Consensus@ -- she was both courteous and efficient in handling my subscription cancel. She also noted consequences involved / + concluding advice regarding the various eFax products. James M.
Thank you James for the wonderful review. Your feedback is always appreciated and will be passed along to Nicoleta. If you should subscribe again and have any need of assistance, please message us at firstname.lastname@example.org.Your wisest investment is a healthy lifestyle
eFax Support Team
Reviewed March 2, 2022
I was expecting a fax and checked my account to see if it had come in. I found that my account was suspended, but I hadn't recalled getting any notices. I called CS and got the Ireland help desk. We could barely hear each other at first, and I thought, "Oh boy....this isn't going to go well." But I got Stefan P. Multilingual Customer Service Advisor, Consensus Cloud Solutions.
He was extremely (my payment hadn't gone through). It hadn't occurred to me because I was using a company card but found that the expense was locked out of my card. Once we worked out getting the payment to go through Stefan P activated my account and waived my late fee. Even though this was a simple and common problem, I decided to post this because I was planning to cancel the account when I called in, but left feeling like I was with the right company all because of my experience with a real human being who was kind, friendly and helpful, which is a great combination.
Hello EJ, we are very pleased to hear that Stefan provided you with a positive experience and we are thankful for your time in sharing your wonderful feedback with us. Should you require any assistance or have any further questions or concerns, please feel free to reach out to us anytime or message us at email@example.com and we would be happy to assist! ^RA
Reviewed Feb. 3, 2022
She was clear, concise, and positive. I needed to cancel my account and it was quite easy with her help. She knew what she was doing and knew all of the answers to my questions. I wish all customer service representatives were like her.
Thank you so much for your wonderful feedback Dexter. We are very pleased to hear that Marijana provided you with excellent service! We appreciate you for sharing your experience here with us and should you have any other questions or concerns, please feel free to message us at firstname.lastname@example.org and we would be happy to assist! ^RA
Reviewed Jan. 15, 2022
I was looking for a free/cheap online fax service (I only send2-3 faxes per year) - possibly paying by the page. That's when I came across eFax - which I thought had some decent reviews. It did indicate that there was a free Trial - so what did I have to lose. Well, so I picked out a fax number (which I didn't really need given that I just wanted to send a few pages - but oh well). Then it asked me for my billing address and credit card - a little concern there - but ok it is free trial and you take the risk that they will bill you if you don't cancel on time (been there done that - so ok). There is no obvious mentioning of the fees or service package at this time unless you specifically look/click for them (I didn't as I thought that I was signing up for the free trial).
But then to my consternation the message that the account is active to receive fax and I signed up for a USD 16 per month package. I contacted customer service per chat a few minutes later - after which they asked my for my last 4 digits of my credit card to validate the account before they could do anything (I did already specify at that time that I wanted to cancel/not have any subscription). Thereafter I was told that the account/subscription was active and billed. However, of course I could cancel effective immediately or at the end of subscription period.
I said immediately and that was done - just then to be told that I still being billed USD 26 (USD 10 for activation and USD 16 for the subscription). In fact it was clarified then that the cost would have been exactly the same if I had canceled at the end of the month and I would have gotten at least some service (the agent didn't mention that at all). So I got charged USD 26 for exactly nothing - having an account active for 1hr without any message traffic. Asking why I didn't get the free trial - I was told that I hadn't picked it and that given that I had now closed the account it was too late anyway to fix my selection. So far as I am concerned this is specifically deceptive advertising - first lure a possible customer by promise of a free trial, then setting up the sign-up process in a way to make it easy to overlook where to pick the free trial and specifically not summarize the cost being incurred until after the order had been placed.
The only comment I got from the agent was that all the details are in the service agreement (like no refunds) and it was my own fault that I hadn't specifically reviewed the billing conditions. Maybe I made a mistake - but shouldn't a company help their customer not to make such mistakes? The ones that use this as a way to make profit are in the end scammers in my book. Very very disappointed.
Hello Frank, we would be happy to assist you in regards to this matter. Please feel free to message us at email@example.com with your account details in order for us to further review your account! ^RA
Reviewed Dec. 29, 2021
Cancelled service because I didn't use it or like it and they continued to bill me anyway! I called in a second time to cancel again and they wouldn't give me a refund for the charges!! Do not use them.
Hello Tina, this is not the experience that we wish you to have. Our services will auto-renew unless canceled online or with a live agent. More information is available here: https://www.efax.com/cancel Please message us at firstname.lastname@example.org with your account details and we would be happy to review your account! ^RA
Reviewed Dec. 28, 2021
When canceling during the free trial, make sure to save the confirmation number. They won’t have any record that you canceled and will ask for it if you message to correct the issue. They’ll also say that you could provide the cancellation email, but they don’t send one out- at all. Even after I canceled and confirmed with a customer service representative, I never received a cancellation confirmation email. User beware.
Hello A. All of our agent interactions are logged on registered accounts when applicable. Should you require more information, please feel free to message us at email@example.com with your account details and we would be happy to review your account.
Reviewed Dec. 24, 2021
Rip-off - no cancel allowed online without going through an agent, no billing notice, no cancel processing, and no refunds for future periods. Just cancelled with eFax, a Ring Central brand. Service works ok when needed; I haven't used in almost 2 years. Last December the renewal increased to $50/year minimum, so in January when I got credit card bill I cancelled online. Then, I was looking at my CC account online yesterday, I saw that another $50 charge came through for 12/10/21-12/9/22. I went to eFax site, logged in, saw it was active, hit "cancel" button and the web response was "this account may not be cancelled online, you must either call or start live chat."
I initiated a chat. After back and forth on what I wanted (cancel and refund of recent charge), the agent asked me to provide proof that I had cancelled last year. Without this, they would not credit the $50 or even $48 for remaining 50 weeks. I searched my email, nothing from eFax in over a year. No cancel notice form last year, no billing notices in any of recent years. I mentioned I would put dispute on CC charge on my account, and post unfavorable reviews online and with Consumer Agencies - it didn't matter.
Over the last 3 years, the account that I signed up for a free trial (at the time $15/year) has cost me $115 and I have sent two faxes of a couple pages each, last in 2020. Even now, I have no confirmation email, but I made sure to save the chat record. Consumers shouldn't have to worry about things like this, but I fully expect a charge next year from this unethical outfit. It's a shame, as the product itself, while overpriced for me, works fine. I wonder how they stay in business if they need to bilk the consumer this way.
Hello Tom, this is not the experience that we wish you to have. Our services will auto-renew unless you have canceled your monthly subscription online or if you have requested to have your account closed with our live agents if you have an annual plan or have a balance owing on the account. We would be happy to review your account. Please message us at firstname.lastname@example.org with your account details and we would be happy to assist! ^RA
Reviewed Oct. 22, 2021
Thought a fax number would be of use for the company so I used EFAX as they seemed to be the biggest company for this service. Used it once and only once because it didn't work. It said the transmission was successful on EFax but my customer did not receive the information, and the information was accurate after rechecked to be sure. I wanted to cancel the service so I did it online. That didn't work as I kept getting charged so I had to call. The person on the call was great however, I could hardly hear them and having to repeat themselves over and over again. This whole system just didn't work for me, from beginning til the end. *Just ask people to use scanners and email, less paper and more reliable!
Hello Ashley, this is not the experience that we wish you to have. Should you require further assistance, please feel free to message us at email@example.com with your account details and we would be happy to assist you into troubleshooting your account. Thank you. ^RA
Reviewed Sept. 17, 2021
I feel completely scammed by this company after signing up for a free trial that ended-up charging my credit card $16.95 for months until I realized. Customer service refused to rectify the situation in any way, shape or form and basically abruptly ended the chat I was on when I started asking more detailed questions about “my account” and how this could have happened. When I inquired about how many faxes were actually sent throughout my “subscription,” I was told that 1 fax had been sent (by me) and that the account had received an astounding 167 inbound faxes which was complete news to me. In other words what that really means is that my “account” had received 167 SPAM faxes during that period and that not one was legit.
When I expressed my utter disbelief and disgust with this I was told that eFax is not responsible for any spam that may or may not be sent and was sent a link explaining the company’s legal liabilities (or lack there-of) regarding any and all spam sent and that’s when the chat ended abruptly. They refused any sort of refund, compensation or willingness to rectify the situation. In all, I was charged over $200 for a service that I used once during the free trial period. In my opinion this is a complete scam. eFax uses extremely shady business practices to rip people off for as much as they possibly can. Not to mention they must sell all of their fax numbers to the third parties sending the massive amount of spam in the first place.
This company is absolutely awful and should be sued via class-action lawsuit (in my opinion). My advice is to steer clear of this company no matter what. Don’t fall for the free trial “promotion” as I did as well as many many others have apparently. Basically when all said and done, it cost me over $200 to send 1 fax!! What a freaking joke. They should not be able to get away with ripping people off, especially to this extent. It is unethical and just plain wrong on so many levels! Obviously I’m furious. Simply put, eFax is no bueno. Do not make the same mistake I did!
Reviewed Sept. 10, 2021
I completed the subscription form, but then changed my mind about subscribing immediately (because of conditions that were disclosed only at the end of the process). I never used the service. I wrote to them the same day, and several times after that, to request closure of the account and a refund. They closed the account after several months and never refunded the 13.20 that I paid for nothing. These policies are not up to normal business standards. I would avoid this company in the future.
Hello Douglas. This is not the experience that we wish you to have. We would be happy to help you in regards to your inquiry. Please message us at firstname.lastname@example.org with your account details and we would be happy to assist! Thank you, ^RA
Reviewed Sept. 2, 2021
This company advertises their data sheets for their eFax security https://go.efaxcorporate.com/online-fax-to-email-for-business?leadSource=Search&leadType=Adwords&sourceURL=Google&campaign=14184251189&nw=g&geo=21143&device=c&adgroup=125770787499&kk=efax%20corporate&mt=p&pos=&place=&gclid=Cj0KCQjw7MGJBhD-ARIsAMZ0eetpHLNBPKvQAbXfx3llhg5Rul3Z3LJtE8sWefwutOMrCCQaCtvk3wkaAueDEALw_wcB.
The levels of security is the same for efax Corporate and Consensus. Our system was working fine. They changed our service without consent to Consensus. We were held hostage. Our business was held up for 3 day with phone call after phone call only to be told to email this person or that person. No one would help us. We even tried call J2 Global. This company is a scam. The only way we could get our faxes back was to open a new account, pay more with less service. We were talked down to as if we couldn't understand IT terminology. They will not release the fax number so they can keep ripping off their customers. Please look to another service and save yourself the headache and money.
Hello Vanth, this is not the experience that we wish you to have with our sister company eFax Corporate. Please message us at email@example.com with your account details and we would be happy to review your inquiry with our sister company. Thank you, ^RA
Reviewed Sept. 1, 2021
I call for a billing problem and I speak currently french because I come from Québec (Canada) and I have problem to understand people who speak faster in english. The first customer prepose have a bad accent and speak very fast and after I ask him to speak slowly, he prefer to transfer me to an other customer preposee.
Marie, the customer preposee, answered to my problem of overbilling because my cancellation online a month ago did worked. I ask her to speak slowly because I speak currently french but have difficulty to understand english when people speak fast. She offer me to do directly my cancellation online an offer me the opportunity to have free fax service until the 25th of September. She was really kind and mentioned me that she have a french name 'Marie', but don't speak this language. She take the time to explain me the offer and she was empathetic to my situation. Really good personalized service. Thanks Marie!
We are glad to hear you had such a great experience, Christine! We will be sure to let Marie know about your wonderful feedback, and if you need any further assistance, please let us know at firstname.lastname@example.org ^JW
Reviewed Aug. 10, 2021
I cancelled my service in 2019 (see partial chat thread below to validate). They charged my card in 2020 but unfortunately I did not notice it. They charged again in 2021 and I noticed it. On 7/28/21 I spoke to Eda reference # **. She followed up via email on 7/27/21 (see below) saying they couldn't find any record of my account and to dispute the charge. I disputed the charge with AmEx and AmEx responded by saying efax / J2 denied my account was cancelled. I suggest not using their service because if you ever need to cancel you may find yourself in a bind. They owe me $169.50 from 2020 (too late to dispute charge) and $169.50 for 2021.
email from Eda at efax 7/27/21.... "We apologized for the inconvenience but, we can't locate an account using all the given information. Also asked the higher support team, and they cannot locate an account with the charges of $169.50. They advised calling the bank to dispute the charges. The reference number for this email is **." 10/7/19 chat thread to cancel. Mark **: "How long before it is cancelled?" Joey **: "Your account is cancelled and you will receive the email shortly."
Hello Mark, this is not the experience that we wish you to have. Please message us at email@example.com with your account details and we would be happy to review your account. Thank you, ^RA
Updated review: Aug. 17, 2021
Upd. Someone reached out to me with confirmation of the cancelled account. Resolved.
Original Review: Aug. 9, 2021
Tried this service once, but then I could not access my account, login does not work, the password won't reset, and generally rejects any attempts to get past the login. This is scary, considering they have my PII and credit card information and permission to charge. I decided to cancel it, so I called and, surprisingly, my call was answered quickly by a human, and a very professional rep, who promptly took care of my request to cancel my account. However, I have not received a confirmation of cancellation, and generally feel this request has never reached a resolution, especially considering numerous reviews I've seen here from customers unable to get their subscriptions canceled. I also tried online support, but no reply there.
So, what do we have here? A subscription service that scams you into signing up with your credit card info, which then locks you out of your account and disables you from accessing or cancelling your account. If you happened to transmit any faxes, you can't even access those records. Have I mentioned they have your credit card info and can pretty much do whatever they want with it and you can't stop them? Class action, anyone?
Hello Anna. We would be happy to look into this matter for you. Please message us at firstname.lastname@example.org with your account details and we would be happy to assist!Many thanks
eFax Support Team
Reviewed July 8, 2021
We started out using Efax services as an individual account. Then we migrated to a corporate account. Efax failed to merge the two account and kept billing us for both accounts monthly. When we contacted Efax, they said we were supposed to send a specific email instructing them to cancel the individual account; although we told them this verbally while setting up the account. So, we sent the email confirming we wanted to cancel the individual account. Guess what? They still billed us for both monthly for subsequent months.
When we requested a refund of the months billed, they only refunded one month and ignored our request to refund the other month; Even though the request was made way ahead of the billing cycle. NO ONE acknowledged receipt of our email requesting the refund, but when we were signing up they were diligent in making themselves available. When we requested they cancel our corporate account due to improper billing, they did so immediately, never asking what the problem was. STAY AWAY from Efax. Do not enroll in automatic payment. Do not even give them your payment information. If you've been with them for a while, please check your past invoices and payments very carefully. This has been a nightmare. I wish I'd read the reviews before signing up with them.
Many thanks for your review. We are sorry to read of your difficulties but believe these should be easily fixed. If you could reply to the private message with your eFax number (s) we will look into this matter right away.Many thanks
eFax Support Team
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