eFax Reviews

I initially gave it 5 stars. But they changed their website and the nightmare started. Every few faxes it will say "FAX NOT SENT". Then I have to log onto the old website to get it to send. I do not have time to be making sure faxes go thru. I need a fax to go thru first time and not deal with missed faxes. They must have hired some guy with a mail order degree to "UPGRADE" the website. Now it is unreliable and ruined. Why did they mess with a site that was working great?

This company offers a free trial, but then makes it nearly impossible to cancel your account. I first tried to cancel via the app, which it said you could do but I could never find a link to cancel. Instead, it sent me in circles. Then I tried to cancel on the website, but it kept saying my password was wrong then wouldn't let me change it. It is obvious this company thrives on making people frustrated so they give up and don't cancel, eating the $20+ charge every month. Please learn from my mistake!

Impossible to cancel their service. The app crashes every time when you open your paid plan. The website wouldn't let me access the account information, I couldn't even reset my account password. I sent numerous emails to customer support who didn't read the email and sent a generic response telling me how to cancel - which I couldn't do because of the app and website malfunctioning. I never got a response from a human who read my email. Clearly set up to be impossible to cancel and force charges on your credit card without permission.

You can't see when faxes are in progress so you don't know if they failed or even were initiated. You get charged per second that it takes to send the faxes and you don't know what the charge is until after it goes through or fails. You get charged per page and second regardless of if it fails or goes through. There's no leniency on this and this is NOT explained properly in the sign up emails (they only bring it up at the agreement linked to at the bottom of the home page and even this doesn't fully explain it). There are plenty of other services with much less shady practices and much better UI.

DO NOT USE eFAX! There are many other good services so avoid this company. I cancelled my service after realizing their basic service didn't allow very many faxes per month. I cancelled the same day, immediately after purchasing and trying to fax. Unfortunately, I didn't save the cancellation email. Fast forward three months, I realized that this company was still charging me monthly subscription fees. I cancelled again and filed a complaint with my credit card, unfortunately I didn't save the original cancellation email which by then had been emptied from Gmail, so I didn't get my money back.

The worst customer service I have ever experienced. Believe the one star reviews, everyone. I work for a non-profit organization that deals with healthcare services. Our fax line was down so I utilized eFax's promo to send a time sensitive fax to an insurance company. I received confirmation the fax was sent and subsequently cancelled my account. The card I utilized was a company card with a small limit. Turns out efax did not cancel my account and continued to charge me for not one, but TWO fax numbers, sending me no invoices or email communications about the charge. I called them to request a refund, since I had cancelled the account, have not even logged into the account, sent any faxes, or known this was happening. Efax has record of this lack of activity.

Updated on 05/21/2025: eFax's reply to this review is a smoke screen. I reached out to them multiple times, including at the email address provided.

Can't even fax after paying 5.00 for the first month. I guess that's you paying for them to sell your data and not deliver a service, they give you a number you can't even use and then you can't get ahold of anyone, typical of today's companies, scam, scam, scam.

If I could leave zero stars I would. I’ve not been able to speak to a warm body about my account. When I did finally get someone they transferred me back into the automated system. I’ve been charged for an “account” from February - April and have NOT been able to send a successful fax, NOT receive technical support, NOT received customer support, nor speak to anyone to cancel the account. It’s an endless loop of nothing! I don’t believe this is a legitimate company! I advise any and everyone to avoid it at all costs!

This company is a scam, I have been trying to cancelled by email since 5 months a go, and they have not reply and keep charging me. I have not used the service, but keep receiving bills for over $23 monthly. The only way I've been able to receive my money back has been though my bank. This company is the worse scam, they don't answer the phone, and/or email. 0 ways to get in contact with them.

Never—I repeat, never—use this company! This is a complete and 100% scam. They offer a "free month" or charge a small initial fee, but then, without any notifications or reminders, unlike what reputable companies do, they quietly charge your card. Yes, I admit—it’s my fault that I forgot. But could you have at least notified me before charging my account? Or was that left out on purpose? As soon as the charge went through, I immediately submitted a cancellation and refund request, since I haven’t been using the service for a long time. No one responded.

If I could leave less stars for this company I would. They have been double charging my company for months and their reps even agreed to refunding our money. No refund was ever completed. Then rep Christina emailed me stating her "manager" refuses to refund us unless we sign a 12 month agreement. This is extortion. We want to cancel our account and port our number to another company. This company is not ethical and shows no integrity to their customers. It is unfortunate because we are a small business and this can be very detrimental to business in the long run. I have asked multiple times for a resolution.

I opened an account to send a few faxes, I contacted them to cancel the account and get a credit for additional charges that were not in line with my account, they only credited me the charges back and did not cancel my account, it resumed charges a couple months later. they count on you not realizing you are being charged $5 a month so they keep money coming in. The customer service rep said they have no record of my cancelation request, only the credit request. I have the initial email requesting the cancelation of the service, they chose not to keep that portion of the chat.

The original offer of $5 is very misleading. You think you will be paying $5 a month for the service, but then they start charging you almost $20 a month with no email notification of the change in the billing amount or even when the charge will be made to your account. When I looked for the information to contact them, I got a very snarky representative who argued that this is what I signed up for. However, as I asserted that my understanding was for $5 a month and have not used the service since my original fax, I was met with...well it says it on our website. No, this was NOT evident on the site when I signed up, nor was it reiterated at each billing cycle. Steer clear of giving these people your bank information. They will rob you. If I could give eFax 0 stars I would.

Don't use eFax! I can't stress this enough. It is virtually impossible to cancel your account. I THOUGHT that I canceled my trial, but they have been charging me for the past 2 months anyway. My password doesn't work when I try to log in to my account, and I have had to repeatedly change the password. Then my account gets locked because of the login attempts. I have sent 4 requests for cancelation but have not had any success. I have tried the online request as well as the phone number.

This company was good. Then they changed their faxing format and it is a nightmare. Customer service is non-existent. Although, I can't be for certain. After waiting for 5 minutes in an endless loop of elevator music I gave up. I would love to change companies but my efax number is with them. If I can port the number I will be changing companies.

This company must have changed hands because for the past 1+ year, both the re-designed platform AND the customer service are highly lacking. They need to bring back the efficient old platform and train the new people on basic customer skills. And if they do, I will return and update my review to a 5-star. Thank you,

I think they are on track with the $5.00 introductory, but they indeed make it impossible to cancel. Your password will suddenly get revoked, you are not able to log back in, reset password does not respond, and any online requests to close the account are met with an auto reply to log in and cancel. I'm fairly tech savvy. I could no longer log in. I could not cancel. I finally called, found a press two option that eventually got me to a person.

eFax is a racket, a ponzi scheme, a grift. Once you sign up, you can try to cancel, again, again and again but they will always try bill again, again and again. It's like having a tapeworm that won't die.

Buyer beware with this company!! I signed up with a 7 day free trial. I had so much difficulty sending just one fax (it never did go through) that I decided to cancel the account. I've been unable to access my account information to cancel. When I tried to call them the phone was answered by some type of promotional salesperson unrelated to eFax. I sent in one of their forms and received a reply to go to my account information (which I've been unable to access) to cancel the account. This company is sketchy to say the least!

I have been trying to receive a response from this company for months. They have continued to charge my account after I ended a free trial period (used a fax one time) and I have ultimately had to stop charges on my card and close my bank account. I do not have a fax # with this company. I have had to contact my bank on no more than 3 customer service visits, and via secure messages. In order to cancel, you must enter a fax number online and a pw. I continue to get emails from them inviting "me" to come back to efax, but it is addressed to a "Charles". I would NOT recommend this company (even with a "free" trial) as it has been impossible to get away from them!!! It is frustrating and I have far better things to do than to continue to get almost $200+ in reimbursement from them (my bank is continuing to investigate them).

Do not use eFax. They will bill your credit card even though you signed up for a 14 day trial and did not use it. After 7 days they will bill your card. They will do whatever it takes to keep your money. Would be better to use something like **. At least you can truly try it out without getting billed. And no I do not work for faxburner.

In July of 2022 I signed up for this service and then I cancelled the service within a few days. Today - 14 months later, I realized that they have been charging me $18.99 a month despite the fact that I cancelled. I logged into the account which I had not logged into or used since July 2022 and saw that indeed the account was active and being billed. I tried to cancel but the page just went blank. A moment later I got an email that read:

I first started using eFax on a free 7 day trial through their app. Well this company charged me $18.99 before the 7 days were up! I couldn't cancel my subscription on the app store and later found out I had to do it through their website. On top of that, I was charged an additional $10 because they said my faxes took long to be delivered! I never heard of a fax subscription that charges extra money because the faxes take long to be delivered. I am disputing this with my bank, I don't have time time to be going back and forth with a dishonest company! SMH.

I don't like companies that offer free trials and go ahead and bill you anyway when you cancel. I received one fax and cancelled my account. Still got charged $18.99 despite numerous emails to the company asking them to reverse this. Now I have to waste my time calling my credit card and ask them to help me with this. You guys should not pretend like you don't see these emails and not reply. Just because I don't want to sign up now didn't mean that I would not have considered you in the future had you bothered to get back to me like any reputable and honest company would.

Customer service is a joke. They want to charge me 18.99 for one fax when I did not have any knowledge of this and said my account was not eligible for a refund. I DO NOT RECOMMEND THIS COMPANY TO ANYONE. THEY ARE OUT TO GET WHAT THEY CAN. SCAM, SCAM, SCAM.

Updated on 03/23/2023: Fax service is just a cover to look legit. Efax offers a free trial, and then bills you because there is no way to cancel your membership. That forces you to call customer service and you will be connected to some guy in Laos sitting in his car with the radio blaring. If you persist in getting your refund, they will email you and ask for your bank information, and then disappear. I did not catch on until they wanted to send it by wire transfer, forcing me to disclose all my banking information. The fax service is just a front to steal your financial information and disregard whatever ** eFax will respond to this with. I have been waiting for a refund for a month, and when I give them my bank info, they disappear. WHY? BECAUSE THEY ARE GOING TO SELL IT. Trust me, it's a total scam.

Used eFax for a long time. Was forced to switch to Consensus due to some buyout I am sure. Now I have been paying for both and can't get ahold of anyone to help. They also cancelled my account # with them so I am not able to make changes to the account payment information on my own. Can you give me my money back and stop stealing please? Or at least return a phone call, an email...I cancelled my card so you can't steal anymore. Don't hate the player. Hate the game.

I'm very disappointed. I was on the unlimited plan for 5 months. During that time I only used the service once. When I tried to cancel my plan they offered me a deal for $5 for 10 pages which I thought was good since I didn't fax often. I allegedly was credited for that past month and had a credit on my account. I faxed 10 pages to 2 separate companies and 1 page to another. My card was charged $10 on top of the credit that was supposedly on my account and now every day they are trying to pull out $10 off my card I had to disable my card. I spoke to customer service 3 times and was told that I wouldn't have a bill till March which would be a partial payment.

eFax is a very good way to handle fax in today's business world. eFax was very easy to manage. When I no longer needed fax, I cancelled the service. But they continued to bill me after I cancelled. I had autopay set up so I didn't see that my card was being charged every month until I started working on taxes.