eFax Reviews

If I could leave zero stars I would. I’ve not been able to speak to a warm body about my account. When I did finally get someone they transferred me back into the automated system. I’ve been charged for an “account” from February - April and have NOT been able to send a successful fax, NOT receive technical support, NOT received customer support, nor speak to anyone to cancel the account. It’s an endless loop of nothing! I don’t believe this is a legitimate company! I advise any and everyone to avoid it at all costs!

This company is a scam, I have been trying to cancelled by email since 5 months a go, and they have not reply and keep charging me. I have not used the service, but keep receiving bills for over $23 monthly. The only way I've been able to receive my money back has been though my bank. This company is the worse scam, they don't answer the phone, and/or email. 0 ways to get in contact with them.

Never—I repeat, never—use this company! This is a complete and 100% scam. They offer a "free month" or charge a small initial fee, but then, without any notifications or reminders, unlike what reputable companies do, they quietly charge your card. Yes, I admit—it’s my fault that I forgot. But could you have at least notified me before charging my account? Or was that left out on purpose? As soon as the charge went through, I immediately submitted a cancellation and refund request, since I haven’t been using the service for a long time. No one responded.

If I could leave less stars for this company I would. They have been double charging my company for months and their reps even agreed to refunding our money. No refund was ever completed. Then rep Christina emailed me stating her "manager" refuses to refund us unless we sign a 12 month agreement. This is extortion. We want to cancel our account and port our number to another company. This company is not ethical and shows no integrity to their customers. It is unfortunate because we are a small business and this can be very detrimental to business in the long run. I have asked multiple times for a resolution.

I opened an account to send a few faxes, I contacted them to cancel the account and get a credit for additional charges that were not in line with my account, they only credited me the charges back and did not cancel my account, it resumed charges a couple months later. they count on you not realizing you are being charged $5 a month so they keep money coming in. The customer service rep said they have no record of my cancelation request, only the credit request. I have the initial email requesting the cancelation of the service, they chose not to keep that portion of the chat.

The original offer of $5 is very misleading. You think you will be paying $5 a month for the service, but then they start charging you almost $20 a month with no email notification of the change in the billing amount or even when the charge will be made to your account. When I looked for the information to contact them, I got a very snarky representative who argued that this is what I signed up for. However, as I asserted that my understanding was for $5 a month and have not used the service since my original fax, I was met with...well it says it on our website. No, this was NOT evident on the site when I signed up, nor was it reiterated at each billing cycle. Steer clear of giving these people your bank information. They will rob you. If I could give eFax 0 stars I would.

Don't use eFax! I can't stress this enough. It is virtually impossible to cancel your account. I THOUGHT that I canceled my trial, but they have been charging me for the past 2 months anyway. My password doesn't work when I try to log in to my account, and I have had to repeatedly change the password. Then my account gets locked because of the login attempts. I have sent 4 requests for cancelation but have not had any success. I have tried the online request as well as the phone number.

This company was good. Then they changed their faxing format and it is a nightmare. Customer service is non-existent. Although, I can't be for certain. After waiting for 5 minutes in an endless loop of elevator music I gave up. I would love to change companies but my efax number is with them. If I can port the number I will be changing companies.

This company must have changed hands because for the past 1+ year, both the re-designed platform AND the customer service are highly lacking. They need to bring back the efficient old platform and train the new people on basic customer skills. And if they do, I will return and update my review to a 5-star. Thank you,

I think they are on track with the $5.00 introductory, but they indeed make it impossible to cancel. Your password will suddenly get revoked, you are not able to log back in, reset password does not respond, and any online requests to close the account are met with an auto reply to log in and cancel. I'm fairly tech savvy. I could no longer log in. I could not cancel. I finally called, found a press two option that eventually got me to a person.

eFax is a racket, a ponzi scheme, a grift. Once you sign up, you can try to cancel, again, again and again but they will always try bill again, again and again. It's like having a tapeworm that won't die.

Buyer beware with this company!! I signed up with a 7 day free trial. I had so much difficulty sending just one fax (it never did go through) that I decided to cancel the account. I've been unable to access my account information to cancel. When I tried to call them the phone was answered by some type of promotional salesperson unrelated to eFax. I sent in one of their forms and received a reply to go to my account information (which I've been unable to access) to cancel the account. This company is sketchy to say the least!

I have been trying to receive a response from this company for months. They have continued to charge my account after I ended a free trial period (used a fax one time) and I have ultimately had to stop charges on my card and close my bank account. I do not have a fax # with this company. I have had to contact my bank on no more than 3 customer service visits, and via secure messages. In order to cancel, you must enter a fax number online and a pw. I continue to get emails from them inviting "me" to come back to efax, but it is addressed to a "Charles". I would NOT recommend this company (even with a "free" trial) as it has been impossible to get away from them!!! It is frustrating and I have far better things to do than to continue to get almost $200+ in reimbursement from them (my bank is continuing to investigate them).

Do not use eFax. They will bill your credit card even though you signed up for a 14 day trial and did not use it. After 7 days they will bill your card. They will do whatever it takes to keep your money. Would be better to use something like **. At least you can truly try it out without getting billed. And no I do not work for faxburner.

In July of 2022 I signed up for this service and then I cancelled the service within a few days. Today - 14 months later, I realized that they have been charging me $18.99 a month despite the fact that I cancelled. I logged into the account which I had not logged into or used since July 2022 and saw that indeed the account was active and being billed. I tried to cancel but the page just went blank. A moment later I got an email that read:

I first started using eFax on a free 7 day trial through their app. Well this company charged me $18.99 before the 7 days were up! I couldn't cancel my subscription on the app store and later found out I had to do it through their website. On top of that, I was charged an additional $10 because they said my faxes took long to be delivered! I never heard of a fax subscription that charges extra money because the faxes take long to be delivered. I am disputing this with my bank, I don't have time time to be going back and forth with a dishonest company! SMH.

I don't like companies that offer free trials and go ahead and bill you anyway when you cancel. I received one fax and cancelled my account. Still got charged $18.99 despite numerous emails to the company asking them to reverse this. Now I have to waste my time calling my credit card and ask them to help me with this. You guys should not pretend like you don't see these emails and not reply. Just because I don't want to sign up now didn't mean that I would not have considered you in the future had you bothered to get back to me like any reputable and honest company would.

Customer service is a joke. They want to charge me 18.99 for one fax when I did not have any knowledge of this and said my account was not eligible for a refund. I DO NOT RECOMMEND THIS COMPANY TO ANYONE. THEY ARE OUT TO GET WHAT THEY CAN. SCAM, SCAM, SCAM.

Updated on 03/23/2023: Fax service is just a cover to look legit. Efax offers a free trial, and then bills you because there is no way to cancel your membership. That forces you to call customer service and you will be connected to some guy in Laos sitting in his car with the radio blaring. If you persist in getting your refund, they will email you and ask for your bank information, and then disappear. I did not catch on until they wanted to send it by wire transfer, forcing me to disclose all my banking information. The fax service is just a front to steal your financial information and disregard whatever ** eFax will respond to this with. I have been waiting for a refund for a month, and when I give them my bank info, they disappear. WHY? BECAUSE THEY ARE GOING TO SELL IT. Trust me, it's a total scam.

Used eFax for a long time. Was forced to switch to Consensus due to some buyout I am sure. Now I have been paying for both and can't get ahold of anyone to help. They also cancelled my account # with them so I am not able to make changes to the account payment information on my own. Can you give me my money back and stop stealing please? Or at least return a phone call, an email...I cancelled my card so you can't steal anymore. Don't hate the player. Hate the game.

I'm very disappointed. I was on the unlimited plan for 5 months. During that time I only used the service once. When I tried to cancel my plan they offered me a deal for $5 for 10 pages which I thought was good since I didn't fax often. I allegedly was credited for that past month and had a credit on my account. I faxed 10 pages to 2 separate companies and 1 page to another. My card was charged $10 on top of the credit that was supposedly on my account and now every day they are trying to pull out $10 off my card I had to disable my card. I spoke to customer service 3 times and was told that I wouldn't have a bill till March which would be a partial payment.

eFax is a very good way to handle fax in today's business world. eFax was very easy to manage. When I no longer needed fax, I cancelled the service. But they continued to bill me after I cancelled. I had autopay set up so I didn't see that my card was being charged every month until I started working on taxes.

Ever since Telus sold their fax system to this company, sending fax has been a nightmare. I have had to change my password so many times because "your password has expired" like really? A 25 multi-digit, letter and symbol password expires? And as if someone else would want to log in and waste hours of their time trying to send a 2-page fax locally. I can't wait to not renew this subscription. I have tried everything and still I get a pop-up saying "General Error" and then an email saying "Unsuccessful". Is it really that difficult to write a software program that sends a fax and is easy to use? I guess so. I will now plug the phone line into my fax scan photocopier and send the fax the old fashioned way.

Asked my doctor to send my blood test results to my eFax account. Found out after this that eFax cancelled my account and all free accounts with no notice. Now some stranger has my personally identifiable health information. Hard to believe a business would do this. Would not recommend nor would I ever give them one dime of my money.

Our law firm recently implemented a new case management system and it was recommended we transition to eFax. The frustrations we've had are unlimited. We're still receiving charges in November 2 for an account that closed in August. Customer service does not communicate promptly or professionally. The initial porting was "successful" but they didn't have the right email address, so we were without faxing services for three days while I tracked down the issue. Porting took several weeks longer than we were initial told. We were charged to port our number to eFax and back to our law firm after we canceled. We did not agree with the charges per page and had to fight them each month to provide accurate billing. I finally canceled my account in August, and I'm still receiving monthly bills for issues. I cannot express how much I distrust eFax.

It looks like a good product but unfortunately, it didn't work for me. I wasn't able to receive faxes. The website login page was constantly glitchy and wouldn't load. I will be using a print shop going forward. I didn't contact customer service because there should have been information in the FAQ about how to troubleshoot this issue. I shouldn't chat with a bot and then call someone for the basic function of this program to work.

I signed up for the free trial and was required to submit CC info. I sent one fax and canceled my subscription before the end of the free trial. I double-checked to make sure the subscription was canceled. Two weeks later a charge for $18.99 appears on my CC. I log back into eFax and find my canceled subscription reverted back to an active subscription. So I canceled it again! I sent a detailed message via their "support" email. Was immediately sent back a bot response telling me how to cancel a subscription. There are no humans to speak with and their free trial is a scam.

Nicoleta L. has always been very helpful! Whenever an assist is needed she responds and provides the solution very quickly and efficiently. She also gives a very positive impression to refer back to her whenever an issue is faced.

I would certainly be very wary of signing up to eFax especially with an annual account. They never send a reminder that your fee is coming up, they never send a payment confirmation after they have taken your money or even any advice when the payments have increased. Which they do, randomly for no reason....constantly. They will happily take your money and change the amount on you without advice. I signed up 13 years ago, and yes, I should have noticed the one single annual payment each year, however it blended with my other business expenses and I never used the service, and they NEVER ever sent me one single email, or reminder, or payment confirmation and I did not change my email address that entire time, so it may even be illegal to bump up pricing without informing your subscription customers.

I'm a college student who needed to get some health records. They would only fax them to me, and I don't have a fax machine, so I had the thought that I could use a service like eFax. I ended up getting them in person. So I never received a single fax. HOWEVER, I have paid this company $40 - because they will NOT let me cancel. I tried to cancel the night before the 14 day free trial expired. They told me I couldn't cancel because I had a balance due - the $18.99 for the first month, that I was trying to cancel instead of use the service for. So, I didn't cancel as I didn't owe that balance - I contacted customer service, multiple ways. (Not by phone, since I was not in the US at the time and they don't provide phone service internationally.) Of course, the next day I got charged, but I did not fret: surely they'd refund me once I explained the situation. No. Not only did they not refund me, most of my contact got no response.