eFax

Our law firm recently implemented a new case management system and it was recommended we transition to eFax. The frustrations we've had are unlimited. We're still receiving charges in November 2 for an account that closed in August. Customer service does not communicate promptly or professionally. The initial porting was "successful" but they didn't have the right email address, so we were without faxing services for three days while I tracked down the issue. Porting took several weeks longer than we were initial told. We were charged to port our number to eFax and back to our law firm after we canceled. We did not agree with the charges per page and had to fight them each month to provide accurate billing. I finally canceled my account in August, and I'm still receiving monthly bills for issues. I cannot express how much I distrust eFax.

It looks like a good product but unfortunately, it didn't work for me. I wasn't able to receive faxes. The website login page was constantly glitchy and wouldn't load. I will be using a print shop going forward. I didn't contact customer service because there should have been information in the FAQ about how to troubleshoot this issue. I shouldn't chat with a bot and then call someone for the basic function of this program to work.

I signed up for the free trial and was required to submit CC info. I sent one fax and canceled my subscription before the end of the free trial. I double-checked to make sure the subscription was canceled. Two weeks later a charge for $18.99 appears on my CC. I log back into eFax and find my canceled subscription reverted back to an active subscription. So I canceled it again! I sent a detailed message via their "support" email. Was immediately sent back a bot response telling me how to cancel a subscription. There are no humans to speak with and their free trial is a scam.

I would certainly be very wary of signing up to eFax especially with an annual account. They never send a reminder that your fee is coming up, they never send a payment confirmation after they have taken your money or even any advice when the payments have increased. Which they do, randomly for no reason....constantly. They will happily take your money and change the amount on you without advice. I signed up 13 years ago, and yes, I should have noticed the one single annual payment each year, however it blended with my other business expenses and I never used the service, and they NEVER ever sent me one single email, or reminder, or payment confirmation and I did not change my email address that entire time, so it may even be illegal to bump up pricing without informing your subscription customers.

I'm a college student who needed to get some health records. They would only fax them to me, and I don't have a fax machine, so I had the thought that I could use a service like eFax. I ended up getting them in person. So I never received a single fax. HOWEVER, I have paid this company $40 - because they will NOT let me cancel. I tried to cancel the night before the 14 day free trial expired. They told me I couldn't cancel because I had a balance due - the $18.99 for the first month, that I was trying to cancel instead of use the service for. So, I didn't cancel as I didn't owe that balance - I contacted customer service, multiple ways. (Not by phone, since I was not in the US at the time and they don't provide phone service internationally.) Of course, the next day I got charged, but I did not fret: surely they'd refund me once I explained the situation. No. Not only did they not refund me, most of my contact got no response.

I signed up for the free eFax trial. I sent one fax to test the service. It took several tries to even successfully be sent. I decided not to proceed with the efax past the trial date. I went to cancel the service and was unable to. They stated I was already in the paying phase, even though I was still (by days) in the trial phase. I was told to send an email to the support desk. I sent an email requesting the service be canceled. I never received a response. I was charged the monthly rate and in addition, the resolution when I contacted support was to offer me a different monthly efax plan. There is apparently no credits available for anything associated with efax, per the support person.

Always dismayed when people seem to try to keep you captive to a service - Was looking through some billing and found two eFax accounts. Looking at it, seems like we had been customers for 14 years, but last few years had practically 0 use. Our responsibility for not keeping track, but ran into several negatives while trying to cancel our service.

CONSUMERS, BE AWARE!!!! For the past 24 months, the faxing service that we signed up for and agreed to pay $19.99USD per month has cost us over $300USD per month. When signed up after the free trial, we chose the $16.99USD per month. Still, we were contacted by their sales team using terms such as "limited time offer" and "HIPAA COMPLIANT Service" to pressure us to the more expensive package. Yet a few months later, we found out there is no package that would be "Unlimited," nor does the company offer it for a "LIMITED TIME" despite the evident change in subscription from $16.99 to $19.99, the company denied ever knowing or offering such service.

Nicoletta was very very patient and very helpful in getting my questions answered and problems solved. There were issues with the email being verified when I signed up for the free trial, but she guided me through it.

Canceled during trial, and in January and it's April and yesterday another charge even more than originally was quoted from you hit my account, bunch of scamming thieves, California is where you belong!!

I needed a fax service for two faxes in 2021. I didn't cancel before the end of the trail so I ended up paying which I acknowledge was my fault. I only set up one account. However mysteriously there were two accounts under my name opened at the same time. I only discovered this when I saw that I was continuing to be charged for a service I believed to be canceled in December. I contacted customer service and that's when I learned of the other account.

I signed up for eFax so I can work from home and have access to remote faxes for communicating with the doctor offices. I was offered free trial for 30 days and won't be bill until 30 days. When I checked my bill within 2 weeks, I was charged $10 every other day for using this. I called the CS and they told me it was correct and I went over using the eFax. I explained that I should never be charge since I was under the trial period. I asked for the management and they told me they will have management contact me after taking my info but never heard back from them. I have been charged over $139 within 2 months. I want my money back and they refused to communicate with me. Now, I want to cancel the service and for a full refund for false advertisement and for unauthorizing charges.

Nicoleta L. - Support Advisor, Consensus@ -- she was both courteous and efficient in handling my subscription cancel. She also noted consequences involved / + concluding advice regarding the various eFax products. James M.

I was expecting a fax and checked my account to see if it had come in. I found that my account was suspended, but I hadn't recalled getting any notices. I called CS and got the Ireland help desk. We could barely hear each other at first, and I thought, "Oh boy....this isn't going to go well." But I got Stefan P. Multilingual Customer Service Advisor, Consensus Cloud Solutions.

She was clear, concise, and positive. I needed to cancel my account and it was quite easy with her help. She knew what she was doing and knew all of the answers to my questions. I wish all customer service representatives were like her.

I was looking for a free/cheap online fax service (I only send2-3 faxes per year) - possibly paying by the page. That's when I came across eFax - which I thought had some decent reviews. It did indicate that there was a free Trial - so what did I have to lose. Well, so I picked out a fax number (which I didn't really need given that I just wanted to send a few pages - but oh well). Then it asked me for my billing address and credit card - a little concern there - but ok it is free trial and you take the risk that they will bill you if you don't cancel on time (been there done that - so ok). There is no obvious mentioning of the fees or service package at this time unless you specifically look/click for them (I didn't as I thought that I was signing up for the free trial).

Cancelled service because I didn't use it or like it and they continued to bill me anyway! I called in a second time to cancel again and they wouldn't give me a refund for the charges!! Do not use them.

When canceling during the free trial, make sure to save the confirmation number. They won’t have any record that you canceled and will ask for it if you message to correct the issue. They’ll also say that you could provide the cancellation email, but they don’t send one out- at all. Even after I canceled and confirmed with a customer service representative, I never received a cancellation confirmation email. User beware.

Rip-off - no cancel allowed online without going through an agent, no billing notice, no cancel processing, and no refunds for future periods. Just cancelled with eFax, a Ring Central brand. Service works ok when needed; I haven't used in almost 2 years. Last December the renewal increased to $50/year minimum, so in January when I got credit card bill I cancelled online. Then, I was looking at my CC account online yesterday, I saw that another $50 charge came through for 12/10/21-12/9/22. I went to eFax site, logged in, saw it was active, hit "cancel" button and the web response was "this account may not be cancelled online, you must either call or start live chat."

Thought a fax number would be of use for the company so I used EFAX as they seemed to be the biggest company for this service. Used it once and only once because it didn't work. It said the transmission was successful on EFax but my customer did not receive the information, and the information was accurate after rechecked to be sure. I wanted to cancel the service so I did it online. That didn't work as I kept getting charged so I had to call. The person on the call was great however, I could hardly hear them and having to repeat themselves over and over again. This whole system just didn't work for me, from beginning til the end. *Just ask people to use scanners and email, less paper and more reliable!

I feel completely scammed by this company after signing up for a free trial that ended-up charging my credit card $16.95 for months until I realized. Customer service refused to rectify the situation in any way, shape or form and basically abruptly ended the chat I was on when I started asking more detailed questions about “my account” and how this could have happened. When I inquired about how many faxes were actually sent throughout my “subscription,” I was told that 1 fax had been sent (by me) and that the account had received an astounding 167 inbound faxes which was complete news to me. In other words what that really means is that my “account” had received 167 SPAM faxes during that period and that not one was legit.

I completed the subscription form, but then changed my mind about subscribing immediately (because of conditions that were disclosed only at the end of the process). I never used the service. I wrote to them the same day, and several times after that, to request closure of the account and a refund. They closed the account after several months and never refunded the 13.20 that I paid for nothing. These policies are not up to normal business standards. I would avoid this company in the future.

This company advertises their data sheets for their eFax security https://go.efaxcorporate.com/online-fax-to-email-for-business?leadSource=Search&leadType=Adwords&sourceURL=Google&campaign=14184251189&nw=g&geo=21143&device=c&adgroup=125770787499&kk=efax%20corporate&mt=p&pos=&place=&gclid=Cj0KCQjw7MGJBhD-ARIsAMZ0eetpHLNBPKvQAbXfx3llhg5Rul3Z3LJtE8sWefwutOMrCCQaCtvk3wkaAueDEALw_wcB.

I call for a billing problem and I speak currently french because I come from Québec (Canada) and I have problem to understand people who speak faster in english. The first customer prepose have a bad accent and speak very fast and after I ask him to speak slowly, he prefer to transfer me to an other customer preposee.

I cancelled my service in 2019 (see partial chat thread below to validate). They charged my card in 2020 but unfortunately I did not notice it. They charged again in 2021 and I noticed it. On 7/28/21 I spoke to Eda reference # **. She followed up via email on 7/27/21 (see below) saying they couldn't find any record of my account and to dispute the charge. I disputed the charge with AmEx and AmEx responded by saying efax / J2 denied my account was cancelled. I suggest not using their service because if you ever need to cancel you may find yourself in a bind. They owe me $169.50 from 2020 (too late to dispute charge) and $169.50 for 2021.

Tried this service once, but then I could not access my account, login does not work, the password won't reset, and generally rejects any attempts to get past the login. This is scary, considering they have my PII and credit card information and permission to charge. I decided to cancel it, so I called and, surprisingly, my call was answered quickly by a human, and a very professional rep, who promptly took care of my request to cancel my account. However, I have not received a confirmation of cancellation, and generally feel this request has never reached a resolution, especially considering numerous reviews I've seen here from customers unable to get their subscriptions canceled. I also tried online support, but no reply there.

We started out using Efax services as an individual account. Then we migrated to a corporate account. Efax failed to merge the two account and kept billing us for both accounts monthly. When we contacted Efax, they said we were supposed to send a specific email instructing them to cancel the individual account; although we told them this verbally while setting up the account. So, we sent the email confirming we wanted to cancel the individual account. Guess what? They still billed us for both monthly for subsequent months.

They will charge you even if you cancel, then the website doesn't give you the ability to cancel your account (as their email reply tells you to do), so getting your refund is almost impossible without filing an unauthorized charge claim with your credit company. Unless you need a year's worth of faxing, don't sign up for this company. They are NOT transparent regarding their cancellation policies, and they DO NOT make it easy to reach someone for assistance....and even if you do, they do all they can to keep your money and not return it if you want to cancel AND get a refund! July 1, 2021.

I signed up for the 2 week free trial on my iPhone and was immediately charged. When I contacted customer service they said I couldn't do anything since apple billed me. I said how is this possible and I was told that the 2 week free trial only works if you sign-up online, yet the app even said there was a two week free trial. This is insanely shady to not find a way to refund and absolutely unbelievable that the app doesn't automatically wait 14 days to charge. Very shady and unethical company.

Updated on 06/01/2021: I tried to cancel a free trial on the website but the link under the billing tab did not exist in my account. They have no phone number listed and chat service was unavailable each time I checked. I contacted efax several times via email to cancel a free trial, which they refused. Following my multiple requests to cancel the free trial, they charged my credit card. My free trial stated it would end and the service works be $9.99/month. They charged me $14.59.