eFax Reviews

Was customer with sFax, then J2 purchased and now called eFax; a horrible company to deal with. Fulfilled agreement first of 2018, this is September and still trying to cancel account. J2's Customer service is the worst I have ever dealt with. Recommend finding another option and avoiding J2 like the plague. Beware, J2 owns eFax, eVoice, FuseMail, Campaigner, KeepItSafe and OneBox -- based on our eFax experience I would not use any of these products or services.

What a horrible company! Their customer service is absolutely the worst, only eclipsed by their frustratingly bad customer policies. I have been a customer for years and the service has recently gone downhill in a big way. I decided to cancel but because they charge you annually, they have your money. I tried to cancel halfway through the year and they will let you cancel (in theory) but they will NOT refund any of your money. I have 4 numbers so that's $560 annually and my potential refund is $280. They essentially told me, "Too bad. We have your money and we are not giving the unused portion back." I likened it to canceling your cable or telephone service. Why should you keep my money when you are no longer providing a service? No response other than, that's the way it is. Stay far away from the guys and MetroFax as that is the same company. STAY AWAY!!!

I caution anyone considering using this service to avoid it like the plague. As noted by other reviewers it DOES NOT WORK. My experience was similar to others. I signed up and tried to use it but gave up. I was charged for this experience. When I tried to log in it said my account was temporarily suspended. I tried reaching out to the company but found it difficult to reach someone. When I did they asked for some credit card details which I was concerned about sharing. I warn all potential users... DO NOT BOTHER WITH THIS COMPANY!

I have been trying since early July to cancel my eFax account. I have tried chat (who says to call), I call and sit on hold for an hour, I try email and get a response that says I have to cancel via chat or email. I am getting billed $16.95 twice a month. I finally saw that there was a number on my bank statement so I just called it (1-323-817-3205) and while it asked for the last four numbers of my credit card (which I didn't have - wasn't sure which card), I ended up with a customer service rep. I forwarded her my emails about trying to cancel in July. I requested credit for all charges from July, Aug, Sept. She spoke to her supervisor who told her to tell me that I should have tried harder to cancel and they wouldn't give me a refund. I did manage to get my account(s?) cancelled but am now filing a complaint with the Attorney General of CA (**) and I suggest everyone having issues do the same thing!!!

Signed up for Trial. Logged on to portal prior to Trial expiration to cancel. Charged after Trial. Called to cancel and was told the last 4 of CC# were invalid and without it they couldn't cancel. To call back. I knew it was the correct one since I was looking at the card. I received another charge and e-mailed them again requesting to cancel. Received no reply to my e-mail. Charged again. Called and still my last 4 of CC# was "invalid" so how are they able to charge me if the number is invalid?

I signed up for free trial and I've been trying to cancel for over an hour now. First time I called lady asked for my info. I gave it to her. She asked what can she help me with. I told her I wanted to cancel. She then acted like she couldn't hear me anymore then hung up.I called right back. Told this guy I wanted to cancel. He told me I had to email them. I told him that it says when in my email from them I had to call to cancel for security reasons. He flat out refused. I asked to speak to a manager or supervisor. He told me 'no' then hung up. I called back. This guy tells me he can't verify my account after 5 minutes of going back and forth with him me asking to talk to a manager. He finally says, "I'll transfer you." I have been on hold 56 minutes now and counting. No one has picked up. Do not sign up with them. I beg you. You will be sooo sorry you did!!!

I had eFax for awhile and I never had a problem although it was a bit pricey. I saw an ad for MetroFax at a much lower monthly rate so I decided to try them. I had problems right from the start just logging on, so I wrote to cancel. A month later, I received a bill. I wrote again, they told me I had to call (so they could entice me with better offers). I called the MetroFax number they emailed me and asked to cancel. I then purchased 1000 business cards with my loyal eFax number on them and before they arrived I find out my eFax was canceled. I called and was told that I canceled it. Apparently they're the same company and just picked one fax number, the one I wanted and canceled it.

Really really customer-unfriendly company. There's no way to cancel online or by email and they keep charging my credit card every week. eFax requests you to contact them by phone to cancel their service and make it extra hard to stop the membership. Don't even think of signing up with them!

There is no way to cancel an account. No mention on the website, even when you sign in. No mention in help section, no option in phone tree. There is also no way to remove your credit card. This has to be illegal.

If you give them your credit card info. for a trial period, they will play all games if you want to cancel your account. They told me I would go to a chat link if I want to cancel my account, there is no chat link in their website. The only solution to block them from charging you is to call your bank and file a dispute!!!

They got one star as I couldn't give them none... I've signed up for a trial, which I didn't want to continue. When then tried to cancel I was first acknowledged my email but then I was advised to call their CS number to make the cancellation that way. The first time I tried I had to give up after an hour being on hold and the second time after 40 minutes... It was only the third time when I persisted on waiting for over an hour I've finally managed to speak to someone (with a quite bad English) who cancelled my service but couldn't refund my charge even though it was just 2 days into my "service" I didn't want. They advised me that they would escalate this to their manager and would call me back later on. But guess what, no one has never got back to me and I don't really want to spend another hour of my life waiting for someone at eFax to pick up the phone... Avoid, avoid, avoid.

I own a business. We signed up with fax.com many years ago and it was acquired by efax.com so we came to them by default. We are currently switching all of our phones over to an all inclusive VOIP system which includes fax services. We have numerous customers, employees and vendors as well as a lot of pre-printed business cards, stationery, and other advertising media already on hand. We did not want to have to change any of our established phone or fax numbers which we have had for years in this process.

They acknowledge receipt of my intent to cancel, but would not honor it. They would not refund me. They said I had to call their number. I waited over 45 minutes and still no one answered. They get you in and then make it impossible to cancel. They need to be investigated by the government and shut down.

This company does not comply with GDPR rules. There is no way the service can be canceled or the credit card information can be revoked. I sent 4 emails within two weeks to efaxhelp@mail.efax.com without ever getting a response. I called and was given the phone number **, which I tried several times. First, you have to wait and wait for minutes, and then the call is cut off automatically before anyone speaks to you.

I signed up for a free trial as I needed to fax a document and needed access to a fax. I proceeded to follow the instructions on how to cancel the trial. Then a month later I am charged the $16.95 to my CC. So I called and they tell me my account is still active. Then I had to proceed thru the same exact process and questioning/sales pitch to keep me as a customer in order to cancel it again on top of the fact they won't provide a refund as I went over the trial period... Because they failed to cancel my account the first time I called.

My wife and I at no time agreed to the $16.95/month fee that the company has been charging us over a prior 10 month period. Our original agreement for 500 fax pages per month was $35.88/yr which equates to $2.99/month. The company had no right to alter the terms of our original agreement. If it had any integrity at all the representative would have understood our circumstance and in good faith issued a refund. Instead he decided to provide poor customer service and disregard our legitimate complaint.

Their user interface is awful but the real issue is that when attempting to cancel the service, they deliberately make it unreasonably difficult. You cannot cancel through the account interface, nor can you cancel through the email they provide. They have a narrow window of cancellation that requires talking to a salesperson. Despite repeated requests for cancellation, they still have not canceled my account.

I have been an eFax subscriber for about 8 years and am happy with the product, but their customer service is from outside the country (India?) and I just got off the phone with someone who could not understand me, nor could I understand them, even asking him politely to repeat himself or speak more slowly. He was impatient and a bit irritable, despite me being quite patient.

I have been using the eFax product successfully for over 2 years now. My last successful transmission was June 21st. After an unsuccessful attempt today I contacted the company 3x by phone and once via their live chat room. I explained that I was unable to login using the security pin eFax had given to me. The response was "account not found". I was told by the reps I must provide them with the last 4 digits on the charge card used. I explained that I had no idea what card or when the card was used for billing.

I signed up for eFax in January 2018. I thought I would use the service enough to justify paying the monthly fee. Well, I realized I do not really need the service as often as I thought, so I wanted to cancel the service. eFax's own website states that the subscription can be canceled anytime without any hassle. Well, that was not my experience. I called in February 2018 to cancel. The rep was adamant about me keeping the service and offered to lower the monthly fee. I caved and agreed. But then in May 2018 when I realized that I have only sent three faxes in five months so I called eFax again to cancel because I could not justify paying for a service monthly that I do not use monthly. The rep was super nice and the entire process took less than three minutes. I asked for the cancellation confirmation number and the rep gave me it, which I wrote down as I am very diligent about keeping records.

I requested cancellation of my eFax free trial 2 days before the end of the free trial. It was 7 days later before I received an email with the information that I could not cancel through email. In the meantime, my credit card had been charged. I called the number in the email to request a refund and cancellation. They refused to refund the money.

I just received a billing from eFax today, they had charged my card 3 days ago. I asked them to please cancel, and give me a refund, they said no. So no refunds even though I am not using the service! Interesting how they didn't send me a billing statement before they billed me, no way to cancel online - you have to cancel by phone. Getting through to them is not simple and they try to sell me on something else! Not interested in the customer, only themselves! Very disappointed. If I need a fax service again, I will be shopping somewhere else! It was simple they could have refunded for the month and the next time I need fax capabilities, I would have joined right back up!

Like many of the other reviews, I signed up for a "Free Trial." I sent them TWO emails to request my account be canceled which were ignored. Then they charged my credit card - now they are saying they may be "unable to refund" my money and even if they do, it will take 7-10 business days. Crooks. Any company that has to resort to stealing people's money is not worth doing business with.

I originally signed up with eFax because I thought I needed to send a fax for a specific situation and I didn't have a fax machine. For a number of reasons, I would have been willing to pay for a month's subscription, but planned to use the free trial for this purpose. I was never able to send the fax because you need to install software to use the service (at least you did in 2016) and that wasn't disclosed during the purchase process. I couldn't install the software due to using a company laptop. I immediately tried to cancel the service, well before the end of the trial period. There was no way to do that on-line. I called and was on hold for more than 15 minutes, and finally had to hang up. I called a few days later with time to kill and waited, again for entirely too long, until I finally talked to someone. I was told my account was canceled.

I subscribed for eFax but since I didn't have any use for it, tried to terminate it, but the termination is hard (I think by purpose!). There is no single button that you can click to unsubscribe, you have to call or chat with someone for 15 mins! So, it passed and eFax charged me for a month for a service I didn't use even once, finally, I tried one more time and unsubscribed after 20 min chats. I asked for a refund for the service that I didn't touch once but they refused and said it's in our Term and Condition that if you pay we cannot refund! And now that I am here and seeing many reviews related to unsubscription I am thinking about maybe that's the largest source of income for eFax! :)

I needed a fax. eFax seemed to be good one. Till I wanted to cancel subscription. I found out there is NO WAY for a person not able to speak on the phone to cancel subscription. Sent them emails. They never give response. Finally cancelled the credit card.

When I started with Ufax I realized that the service was not going to work for me and canceled the service. Apparently eFax bought Ufax and reactivated my service and charged me over $100.00 for something I never used or knew it was active. I tried to explain how rotten their company is but they didn't care. What a rip off.

If you do choose to sign up to send a free fax you will be unable to do so. There are 'errors' that cannot be fixed and whatever you are trying to send will never get sent. Then! They will sell your 'fax' number to whatever list they have and you will get spammed with fax delivery emails from solicitors. When trying to cancel this service I had nothing but issues with customer service, you cannot cancel on the website, you cannot remove your email address from your account. They have your information locked down and you can't even unsubscribe to the emails. After a very unproductive hour, I have them going to spam but will take greater lengths to get my data out of their system.

eFax is awful. TOTAL and COMPLETE SCAM. You have to literally wait on line for twenty minutes or more to cancel a trial subscription, after which they REPEATEDLY try to keep you and even upsell you. Lol. It's unreal. It is awkward and time-consuming. Stick with the free or one-dollar, pay-as-you-go fax services rather than joining this J2 Global eFax scam.

The IRS of all places suggested this vendor for a one-time tax document and I have not been able to cancel for months. They put you on hold forever and do not answer emails. Buyer beware! Horrible customer service.

Don't EVER start a free trial with EFAX. The service is good BUT if you want to stop the subscription this is NOT possible. They tell you you have to call, but when you call you NEVER get the right person. When you email they tell you you have to call. The only way to stop them is to change the number of your credit card! SCAMMERS!!!

*FREE TRIAL IMPRISONMENT* I signed up for a free trial, sent one fax page, which was barbarically difficult and promptly canceled the service. Or so I thought. I have email proof and correspondence from them, as well as their Facebook team. For over ten months now I’ve been billed $16.95 a month, and due to the amount didn’t notice it was still coming out until today. I spent two phone calls holding over 1.5 hours only to be told that, "Ohhhh no you have to call to cancel." They verified and read verbatim the emails so they have record of it, but since I didn’t back up my cancelation through a lengthy phone call this is all my fault and they refuse to credit the months - about $170 back to me.

We tried eFax for 3 months. We found the service to be more time consuming than just faxing via our fax machine. I have been trying to cancel my service back to my original phone service for 3 weeks. I called eFax per instructions via email from them. I was told to ask for the porting department. I was told by the person who answered the phone I could not talk to the porting department. I was put on hold, she came back to phone and told me they had received the request from my prior carrier and it was rejected. I asked why rejected, she told me they do that automatically on the first request. RUN, do not walk away from doing business with this company. Wish there was a way to give them negative stars!

I was subscribed with OnlineFaxes. They charged 2.50 a month and since I use a fax maybe once a year that was the limit of what I was going to spend. eFax bought the company and relied on email to notify people that they were increasing the rate to 9.99. I don't watch my credit card every month other than to pay the balance. I know I should but I don't. So I didn't notice. They never got a positive response that I was ok with 9.99. I have send ZERO faxes for the last many months with OnlineFaxes so I didn't know that way either.

I tried to cancel my account within the first month of the so called free trial. I received a reply stating that my account was being refunded and would take about a week. That was in February. In April I noticed that I had been charged again then looked back and the same was true for March. Customer service as well as the supervisor were useless. They had my email from February but SAID they emailed that I had to CALL to cancel. This was NEVER received though I did receive other promotional emails from them. They have now SUPPOSEDLY canceled the account but will not refund any monies even though I only used their product once during the free trial.

I had an account with Onlinefaxes.com for over a year and right before they were bought out by eFax.com they overcharged my credit card $99.09. I didn't catch it till this year. Now no one can help me since the account was transferred after the charge. The biggest problem is that there is no one that you can talk to if you do have a problem and no one that can help you. I canceled my subscription and filled a complaint with the BBB.

I switched to eFax looking for a reliable service for my mission-critical incoming fax service. The next day that my number ported over to eFax I noticed an email stating that my account is suspended until I can email them a picture of the Credit Card on file. My fax number in the meantime STOPPED working. This is absolutely ridiculous. My whole incoming fax operation completely came to a halt. Instead of having reliable fax service it completely STOPPED. Calling their main number to get assistance was the other part of the nightmare. After being on hold for 20 minutes an underpaid Pakistani or Indian answered my call. Communicating with him was an absolute nightmare because of the obvious language barriers. At the end after asking for a supervisor someone with a little more decency answered my call but still stated that I need to email a copy of the credit card and that it would take up to 24 hours to re-enable.

I needed a fax service and made the mistake of choosing eFax, why? I have been attempting to cancel for over a year, emails sent, over and over, they then say I have to call. I now know why, it takes the most ardent, hard-nosed individual to go through the repeated people then long wait times (over 15 minutes now). A class action suit must happen. I am taking this up with the NYS Attorney General’s office, and FTC. I am writing this while on hold. I'm not going anywhere and if this takes an hour, I will have documentation of the call and length!

Signed up for the trial thinking it would be easy to cancel (you know it's 2018), after no response on either email or phone I just cancelled the card I used to sign up. Today I got an email from them saying they would cancel my eFax account if they didn't get paid and I should contact them to sort it out. That's not happening though, so if you have a hard time cancelling your eFax account just cancel your credit card and order a new one from your bank.

They do not require verification to activate your account and take your credit card online. But then they do not accept cancellation online. I emailed asking for cancellation, waited two days and did not receive a response. Called to cancel and required my credit card to cancel. So they make opening an acct easy but closing it difficult.

For us, Vitelity has turned out to be cheaper, better and having good customer service. eFax: Their TOS forbids you to move your number to another carrier, in spite of the federal number portability act. If someone tries to move your number, eFax will shut it down. They're trying to hold your fax number prisoner. eFax is 8 times more expensive than Vitelity. eFax makes random extra charges. eFax allows only 5 people in my company to send faxes. We have more employees than that. Customer service is terrible, if you can ever get through. When I took over here, the company had 14 eFax numbers costing over $250/mo. I've reduced that to 6 eFax numbers, and I'm looking forward to the day when we're off of eFax.

DON'T BOTHER WORKING WITH EFAX. I DID FOR MANY YEARS AND THE PRODUCT IS BAD AND THE CUSTOMER SERVICE IS HORRIBLE. Believe it or not I have been a customer of eFax for over 15 years. For the last 12 months (or more) the service has not been working correctly. I was not able to send outgoing faxes using the service. About two months ago I contacted eFax to let them know about the technical issues and asked for a refund for the last 12 months of service. They verified in my Efax log that I did have a number of failed attempts over the last 12 months trying to send faxes. Therefore, the representative told me he would provide me with 6 months refund and 6 months credit for future service (12 months total). I was happy with this solution. Three weeks later a refund still had not appeared on my account. I called back.

Needed to send a fax to my doctor and didn't have a fax machine available so decided to get a subscription. eFax was advertising a first month free deal so I entered my details for that with the intention of cancelling the subscription as soon as I had sent the one fax to my doctor. Once so I realised that their website did not actually have a page for unsubscribing from their service, however, they did have a contact address which I sent an email to explaining that I wanted my subscription cancelled before the next month began and therefore I would be charged. I had no reply and so sent more emails requesting my subscription be cancelled. Months went on and for each month I was charged for the monthly rate and still didn't get a reply from their contacts team. Eventually I called a contact number on their website, where I explained this situation to the man on the other end who then agreed to cancel my subscription, this was 2 weeks ago.

On December 4th 2017 I found myself in need of sending a fax. I no longer have a fax machine. Go figure. So I set off to try to find a service that I had heard existed an automated email service. That day I found 2 such services. Now because of the nature and urgency of my emails I used both services. eFax and another one, in which 1 worked and the other did not. The one that did not was obviously eFax. Now several days later I found myself in need of sending another fax with the same urgency. In which case again I used both services again. And again the eFax service did not function, but the other did. I then called eFax and asked them to cancel my account where I was attended to by a very rude customer service rep that effectively informed me that I would be billed regardless what I did to cancel the service. Then to back up my attempt to cancel my account I sent emails to the company asking them to cancel the account.

I had an account with OnlineFaxes.com, which was acquired by eFax. I paid $59.40 for an annual service with OnlineFaxes.com. I recently logged into my new Efax account and the annual renewal was at $359.99! What??? I did the online chat with customer service to cancel it and then they offered a plan for $9.95 a month for 150 pages incoming and 150 pages outgoing or $50 annual that included 30 pages incoming and 10 cents a page for each outgoing. I asked him/her if they have these options to tell me WHY I was put into a $359.99 annual account then instead of one of the lower cost plans. They informed me it was an error during the migration process. When I stated that I now did not trust them and was disgusted with their business practices, he/she then stated that I should've received an email with the new pricing from OnlineFaxes.com (which I did not!).

I used the service for several years and never had any issues. I last used eFax in March 2016. I canceled on April 12, 2016. The cancellation was confirmed via email from them. In January 2018 I noticed a charge by eFax.com, I telephoned them and again cancelled the service. It was charged again in February 2018 and I again called canceling my service and requesting reimbursement. I was able to locate $233.00 in fraudulent charges by the service and brought this to their attention. eFax informed me they would credit my account $49.99 on March 2, 2018. On March 5, 2018 they credited me $9.99 and not the $49.99 they told me they would refund. I also pointed out several months where I had been charged multiple times for the same monthly service.

Do not deal with company. Won't stop charging your credit card even after you email them to stop your subscription. They'll reply an email to you to tell you to call a number which is always on hold. With good subscription companies, you can simply cancel it usually through an online dashboard with one click. The bad ones make it very difficult, this company is the worst one. Read other review online who got on the phone with their support, "When you go to cancel, the customer support also play a ton of word games. In my case, it got so ridiculous that they claimed they didn't understand such basic statements as "cancel my account immediately!" and "Cancel my account today!" Like others, I eventually had to get my bank to block eFax from making any charges against my card." I'm now filing chargeback for the these payments.

This company is the absolute worst!!! My fax machine went down so I ported my fax number to eFax while it was being repaired. Now after four months and threats of legal action they still will not release the number and claim every time that they've never even received a request even though I've been CC'D on every single submission. Do not use this company ever! Terrible customer service, under-handed business practices!!!

Years back I had Maxemail for fax service. eFax purchased Maxemail and I could no longer send or receive faxes that was June of 2016. Last Saturday Feb 10, 2018 eFax took money out of my account Maxemail had on file. I called eFax customer service and it was a complete scam. They told me they would cancel my account, but would not refund the money, even though I never authorized eFax to take funds nor did I ever use their service. The customer service rep said it is like television service, just because you don't turn your TV on doesn't mean you don't have to pay for television service. I tried to explain I didn't order eFax service, but he didn't care. He told me I would need to call corporate for a refund, but wouldn't give me their phone number. eFax is a complete scam and should be investigated for fraud.

I had been a customer of eFax since 1999, but last year I decided that I no longer needed their services, so I called them to cancel before my yearly renewal came up. They advised me that I should call back and cancel once the year was over (2017), which runs from February to February each year. Well, as soon as I saw the recurrent charge to my American Express, I called to cancel in February, as they had told me. I cancelled my services, and they told me that I was not going to get a refund for the yearly charge for the fax services for 2018.

The eFax service worked well but I decided that I don't need a fax service. I emailed the company and requested they cancel my account. Because I do most of my purchases online, I didn't notice that they require a phone call in order to cancel the service. I ended up being charged another month before I realized that I needed to call them.

It works, but be prepared to never cancel your subscription. No way to cancel your subscription online. Have to call a phone number (yeah, we are in 2018) who never picks up. Had to cancel my credit card to prevent further payment. And I still receive monthly invoices even after they finally canceled the subscription, seeing my credit card was not active anymore. Go ahead, guys. Keep trying. Pitiful.

I had an eFax account. I was charged $169 after cancelling. I called to gain a refund and was told there was no record of cancelling. Rather than argue, I asked to cancel at the current date and ended up speaking to "Chris" a supervisor whom played endless word games and refused to acknowledge that I wanted to cancel immediately. All three representatives I spoke to refused to refund my money (even though I'd not used the services), including a pro-rated refund. They also made aggressive attempts to ensure that my account remained "active".

Signed up eFax for free 30-day trial. Credit card was charged US$26.95 immediately after the sign up. Called the customer service and was told they only offer the free trial to US clients. They were able to convert my overseas account to US free trial one and refunded me within 2 weeks. Must thank their customer service for the support and rectifying the error. Highly recommended if you are in US???

Super shady business practice here. These crooks don't send email invoices, so one easily forgets about the subscription. Then they make it super challenging to cancel the account and won't refund a dime. Stay well clear of these criminals.

Efax purchased the company I was using and very happy with. First, they lost all my saved faxes. Second, they continued to delete my saved 'sent' and 'received' faxes after 30 days - no archiving even though they claim to do so. Third - fax inbox inaccurate - says you have zero faxes and I have had up to 5 when notifier said zero. Fourth - no one ever answers the phone. I cannot wait to find a different reputable vendor. Unless you enjoy frustration and poor service steer clear of this company.

This subsidiary of J2 Fax "upgraded" my account to receive faxes, sent me spam faxes, then billed me for receiving them. By the time I realized they were billing me for this spam I had burned through all my initial credit and run up another $30 in charges. Their contact mechanism is designed to prevent users from having any record of the contact. I discovered the importance of this when I disputed their charges; they falsely claimed that I had not first gone to them, as required in my terms of service. The business model is built on treating customers as marks. And they do it knowingly. Arguably the $50 they extracted from me for sending one fax was done legally, other than lying to my credit card issuer about my not having contacted them first. One could say I allowed this to happen by not being more alert. Does that mean it's not internet fraud? I would argue that's semantics, like me describing my losses as "tuition."

I signed up for eFax Plus last month. They charged me $26.95. About 7 faxes I sent to a Manila number failed. They charged me an additional $10 because according to their rules, even if the faxes you send failed, every 30 seconds increment of it trying to send the fax is equal to 1 page. Wtf?! They charged me $36.95 for a service that did not work. Learned my ** lesson. I used a local fax instead to send my faxes. Did not even spend over $3.

The one and only company who will NOT allow a consumer to cancel without phoning them during THEIR business hours. I have attempted to cancel numerous times, to no avail. Consistently being told I would have to phone them. Only to phone, remain on hold or unable to leave a message. No email, chat session or message would suffice. I feel like a hostage to their outdated, obsolete services. The worst company I have dealt with. Avoid them at all cost.

Bottom Line: eFax makes it very difficult to cancel your account, so do not sign up unless you really need the service. Longer: eFax offers a free trial but you have to provide a credit card number. If you wish to cancel, there is no way to do it from your online account; you must talk with a live customer service rep. Their hold times can be extremely long; my last call was over 40 minutes, just to get through, and then another 15+ minutes which they verified my account, put me on hold again for some unknown reason, and then finally cancelled. Their practices are clearly designed to slow account cancellations as much as possible.

I signed up for the free service, as I needed to actually fax documents. This rarely happens anymore, and I certainly did not have need for a fax service for more than a day. However, though you can sign up online; you cannot cancel online. You can only cancel by phone. When I went to cancel, it was outside of customer service hours. Needless to say, I forgot and got hit for another month. Because I used an account, in which, I leave a very low balance, they charged through and I got hit for the overdraft. My ONE fax cost me $70. Much could have been avoided by me remembering to call during their hours. However, if they allowed me to unsubscribe to the service the same way as I subscribed, I would have had NO charges.

I had an account with online faxes for about 2 years at 9.99 a month. Sent the same amount of faxes I do now and never went over the limit. Once eFax took it over I started magically going over the limit and getting billed $10-30 extra per month for about a month or 2. They changed me to a higher limit at $16.95 per month and then canceled my account but still billed me $17. This company is shady as heck. They need to be shut down. Just called them and they won't help me. Asked for a supervisor and there is none (yeah right).

This company would not email, or FAX us a receipt for our subscription. Continuously claimed that our company did not have an account, could not find our account, even with address, phone number, fax number, and credit card - although there was no problem billing the account... So after blocking the charges they sent account detail to the bank who then sent us a copy. All four representatives I spoke to on 3 separate occasions had the same disgusting attitude. It's absolutely deplorable. We will not be doing business with eFax and I encourage others to follow suit.

I paid $16.95 for their monthly service that includes 150 free faxes with more than 150 charged at $.10 each. I was then charged 96.95 for a month which I didn't send more than 150 faxes. A customer representative told me I sent 200 faxes and their pricing is actually based on fax attempts and time that their machines are working. Even if I had sent 200 pages (the number of actual faxes sent was closer to 60) by their own posted fee structure, I should have only been charged $.10 per page which would have been $5. I instead got charged $80 on top of the monthly 16.95 fee.

I tried to cancel the service after one day I was debited for another month of subscription, which was not my intention. I then called the customer service and was told it was not unfundable. After that, I made a complaint to them by emailing their customer service center but received no reply. I wonder if this company is fake or something, it's like they have never seen your money before and acting like a gangster. Please avoid this company as much as you can, it is disgusting.

It seems that all of the reviews I have read have just confirmed that this company is taking money that they should not be taking from customers. I was with another fax company and eFax bought them out. When they transferred my contacts to their business contacts, there was a glitch, which added 10,000 additional contacts to my list. I was unaware of this and I sent out a company bulk fax. Next thing you know, they took over 700.00 from my account.

The user interface is average. I wanted to give this a try and I was not blown away by it. When I tried to cancel my subscription I could not find any option online, I had to call them on the phone, be put on hold, and talk to 2 different people to unsubscribe. My phone tells me I spent 8 minutes on the phone. I would definitely not recommend.

eFax (j2 Global) sent me 2 bills for October, 2017 & November, 2017, indicating that this account was transferred to them from OnlineFax.com or Fax87 in Oct. 2017. I did NOT have any active accounts with OnlineFax.com or Fax87.com since December 2016. I used OnlineFax.com free trial once back in October 2016, and have them cancel the account after that. I contacted the eFax with email explaining this, but they asked me to call the cancel the account. I called and cancel whatever the NON existing account there. They said they cancelled it, but now they sent me a bill for 19.98 for 2 months of service which I never had.

I downloaded a FREE eFax fax app. A month later iTunes is charging me for eFax's "automatic renewal" for a Plus account I did not know I signed up for just by downloading their "free" app. The first chat rep is how I realized I was scammed, he directed me to call billing directly if I had a problem. I never got through the waiting period of that phone call, so I decided to cut my losses and just cancel in the chat queue. The second chat rep answered and told me I cannot cancel until I'm ready for the account to be gone immediately. I said but I just got charged yesterday, I would like to finish what I paid for for the rest of the month, but not be charge for a future membership. They told me the minute I cancel everything is trashed. I asked, "When does your billing cycle begin/end. And so how does one cancel without Losing what they have paid for?"... and they just immediately disconnected on me. I have all screenshots of these conversations.

When MaxEmail was acquired by eFax, I notified the company immediately and told them I wanted to cancel my account. On 8/30/16, I sent a message stating: "I do not wish to renew my service with eFax once my current contract with MaxEmail expires. Please do not charge my credit card on file." On 10/7/16, my credit card was charged $84. On 10/20/16, I sent a message stating: "I did NOT authorize this charge and if it's not reversed, I will dispute it and also file a complaint with the Better Business Bureau and Federal Trade Commission." I received a refund for $84. On October 7, 2017, my account was again charged $84. I never received a receipt or any notice of this payment taking place, other than the charge appeared on my credit card statement. Something should be done about this company.

This company withdrew 16.95 from my account for the month of November. I called to cancel my subscription. My account was supposed to remain intact until November 30th. ALl faxes were supposed to be retrievable until the end of the month. Instead, all stored faxes were erased anyway prior to the end of the month. When I called to request a refund, I was told they wouldn't refund my money although they breached the agreement. All received faxes were to remain accessible until the 30th. I was supposed to be able to send faxes until the 30th because I had already paid for the service for the month. They didn't restore the faxes and they kept my money. Do not do business with them. This company is one huge fraud and scam. Stay far away from them.

After signing up for trial membership I used it one time and decided it wasn’t for me and it’s impossible to get through the phone line to cancel so when I was finally able to get through they had already processed my payment and then when I told them I had only used this once and had tried to call and cancel they told me, "Sorry. We do not give refunds." It was 2 days after they billed me because the bill came in on a Saturday so I called them Monday. When I told them I was going to give them a bad review she said she would transfer me to higher level of service whatever that’s supposed to mean and then I held forever!!! I think there is like 2 people working for this company!! And then after sitting on hold forever I finally get to a guy who processes a refund request after 40 minutes of being on the phone with these people! A refund request!!! I will repost whether I actually get one or not!

eFax service claimed to give 30 days free trial then deduct from your credit/debit cards after 30 days trial period. But they immediately deducted USD from my bank without giving free trial. Called this number and the US operator claimed I mistook the US website as overseas website, but he agreed to refund. Until last night still no refund, now they said it will take 2 to 4 weeks if "approves" the refund. Asked bank and advised me to change my card! Beware such overseas scam service linking to the USA. Latest email now they claimed there's no refund policy! Scam!! Cheat!!

Efax took over my Maxemail account and has been terrible. I have missed calls repeatedly. People leave messages that I do not get. More recently, I changed my message when on vacation, then changed it back upon return and the out-of-office message continued to play intermittently. I was on the phone with Efax for one hour and they could not fix it. They said they would make a ticket and it could take 24 to 48 hours to fix. When I said that was unacceptable as this was how patients contacted me, they were snippy and rude and not at all helpful. They are a disaster. Avoid at all costs (Maxemail was great).

Just as others have said, no response to email cancelling before first free month (like others too, I sent one fax that actually didn't work anyway). No way of getting confirmation of cancellation subsequently so called bank and ensured future charges were blocked. Seems like the bank were aware of this company from other’s problems. I'm amazed that the fraud people haven't been asked to look into this company, how do they continue to get away with it... amazingly I continue get ads from them continuously! Avoid!

I do NOT recommend eFax because it is impossible to cancel the so-called "free" use of the service before being billed $16.95 for the first month following a so-called "free" month of use. After sending a one page fax, I no longer needed the service. However, I couldn't cancel. It was only AFTER they had my money that I could actually access my account and the cancellation process. They would not credit the fee. There is something really wrong with this process.

I used the company's services once in a one-month trial period and after I was charged for the first billing period I contacted them immediately. Even though I showed that I didn't use the service more than once and was clearly not a customer they refused to offer a refund. Clearly just trying to make a buck from uncancelled subscriptions rather than valued customers.

I strongly recommend that you don't engage this service. The company does NOT DISCLOSE that it would be DIFFICULT to cancel the account before the one month period is up. In fact, they want you to CALL a number to cancel and YOU CAN BARELY HEAR the other person on the line. It is true, what another reviewer said: it is hard to understand the person you're talking to. I tried the free service and I canceled immediately after because the FAX DID NOT GO THROUGH. The after sale customer service is SHABBY.

For about 8 months I haven't been able to use the service I pay for. I called customer service over 10 times and they had me get Verizon to come to my office telling me it was their fault as I have my faxes forwarded to their fax number which becomes an email attachment. I use these email attachments to send to insurance carriers. I've spent so many hours troubleshooting. Only to find out today, they no longer accept faxes.

I needed a fax number while making a sale of a house and chose eFax to use for the free trial. Very bad idea! I only needed the service for about 30 days but decided to keep it one more month in case I needed it for any more emails related to the sale. Well, it was not until my 3rd attempt at call that my account was finally closed and the charges are still on my bank account. They claim that they would look into it and remove such charges but month after went by and they are still there. I finally had to place a fraud claim and place an alert from this company and hope that this will solve the problem. eFax never again!!!

Your customer service representatives have a very strong accent and they are hard to understand on the telephone, especially if they are using a headset and there is background conversation. Plus, my call was supposed to be forwarded to a supervisor and no one picked up the call, it was just ringing... Today, I cancelled this service because after sending and paying for a lengthy fax (approximately $70), my account was suspended unnecessarily. Plus, I was asked to send my confidential banking documents to prove my identification -- really???

My actual fax service is quite good, both outbound and inbound to my mailbox. However the billing department and system is a total mess. I have 5 fax numbers for different parts of the world. My account online is current as to billing and credit card info. Shows all current and caught up. BUT eFax credit keeps calling and emailing me telling me that a payment was not processed. It contains a threat that they will cut off my fax service, which is used for business. When I call I am told that my account is current and that I can disregard the notices. It is hard to disregard when they threaten one. They are all screwed up in their billing and cannot get it straightened out. Bad computer control.

I have tried to cancel for almost 2 years. They give you numbers that either keep you on hold or cuts you off. Today after many emails they called me to help me cancel then I get told he cannot cancel it and had to transfer me. They are a scam.

I signed up in February with a 30 day "free trial". I was billed $60 the day after signing up. I contacted the company and was told "Oops, sorry. We will give you next month free, but we don't give refunds". I cancelled my account and stated that I refuse to pay $60 a month for a service I will rarely use. I was told it would be $14.99 per month, the $60 was a "set up fee". They stated they would waive the next 6 fees. (Have this all in email). Next month, March, I was billed $22.95. I called and they said "Oops, sorry. No refunds". Again - cancel my account. Next month, April, billed $48.92. I called "Yeah, you owe us money for 4 months that you haven't paid". This was my THIRD month, and I was OVERPAYING every month prior. "No refunds" - Cancel my account!

In the past I used to use faxes - however for a long time now I have neither sent nor received a fax. A couple months ago I tried to close my account - their so called support staff give you various different numbers to dial, each of which incurs a heavy charge for every minute you hold on - which is a LOT of minutes, believe me. They eventually gave me the "free" Spanish number (as I live in Spain). I have tried that number numerous times and hold on FOREVER, only to be told there is no one to help and I must call back later. So basically I am paying 6 euros a month for a service I don't use, but the company is so desperate, they won't let me close the account! Do yourself a favor, avoid Efax like the plague that it is.

Used eFax for business for over 11 years. My credit card expense system was updated and held payment for audit in start of 2017. eFax never attempted to contact me when auto payment didn't go through. I called and was shocked to hear that they gave away my fax number without notice. They didn't even care about my 11 yrs of business and said, "The number is gone. Have a good day, bye." I then asked to speak with a supervisor who couldn't do anything about it. TERRIBLE CUSTOMER SERVICE AND TERRIBLE BUSINESS MODEL TO TREAT ACCOUNTS THIS WAY. Don't let them do the same to you. This company is owned by j2 Global, Inc.

Please provide a better way to cancel your service. As you know, the year is 2017, not 2005. It is rare to find a company that still makes you jump through hoops to cancel a service instead of simply providing an easy to use cancellation link from within the customer's account area. It is also rare for a company to not honor written email request for cancellations as a cancellation should always be honored, no matter how it is submitted. Thank you for charging me almost $120 for services I never used outside the free trial. I have contacted my bank to recoup these fees and I will be following up with them shortly. I will also be contacting the Federal Trade Commission, the BBB, the Division of Consumer Protection, as well as my state's Attorney General.

I've been trying to cancel with this company. I owed for May 2017, $12.97. Call they say my service is canceled. Get an email June 10th saying that my account is NOW suspended. Got an email today stating I now owe $30.85. I call, now they say, no I owe $35.85. I stated, I just got an email not even 10 minutes old stating it's $30.85. I go on to ask, how do I owe when my account was suspended back on June 10th... the guy can not explain, so he transfers me to another guy, who can not seem to understand between; now suspended, can be, or is not suspend! He states it's not suspended. I told him to CANCEL this service now and email me my final billing cost. I'm filing with IC3 (Internet Crime Complaint Center of the FBI).

After having an account with eFax for 3 years I realized I was paying double the price of their competitors for the same service. eFax refused to lower my bill so I opened an account with one of their competitors. When we tried to port our fax number, eFax refused, claiming they own it. eFax said it is written in their terms when you sign up for service. They will hold your number hostage to try and force your company to stay with them. I refuse to do business with shady crooked companies and closed my account, even though this will cost me to change my fax number on all of my ads and websites. Stay away from eFax and check with any online phone or fax service before signing up. Make sure they will not try and hold your number hostage if you decide to leave.

Considered eFax as an option. They mentioned free for a month and when you have the option to choose what service you would like. DO NOT PUT CREDIT CARD IN. They automatically choose the most expensive and charge your card and you are billed in advance for every month. Call and speak with customer service and make sure they cancel if you really want to try or make sure you choose your option! Customer service was horrible!!!

FRAUD - There is no 30 Free Trial. They will BILL YOU, NO REFUND. DO NOT use this service or any service offered by this company. They say free trial and will bill you from day 1. They will add admin fees and also never cancel your card even when you ask them to. STAY AWAY. If you have been taken advantage of report it to the IC3 (Internet Crime Complaint Center of the FBI).

When my husband passed away last month there were a lot of things I needed to do and a lot of forms needing to be filled out and forwarded especially since he was in the Army. I thought having the fax service would be a great idea. So I signed up on 3/27/17. Well it was nothing but a headache after the first fax was sent. I kept getting errors stating the fax was "interrupted" and I was trying and retrying at all hours of the day and night. The crazy part is customer service kept advising me that it was not their side it was the recipient and to verify the number. Well no... these folks get faxes all day every day and finally a colleague of mine faxed from a traditional fax machine and they went through just fine. Now I'm willing (like a bad habit) to keep giving it a try. Every time I needed to fax something I'd try to send it. Only a few actually sent successfully. Most did not. It was very frustrating.

I tried to cancel 6 months ago but they said I should use the rest of the year since I paid. They said they would not charge me again but they did and will not cancel. They charged me for a year but only gave me 17 days of service. I was a longtime customer. I am recommending not to even start with them. They use your credit card like their it is theirs.

Tried to cancel my subscription and gave a free subscription until November 2017. Never explained anything about continuing taking normal subscription after that date. Taken money from my account although I didn't opt to continue the subscription. Never respond to emails.

First, their "free trial" is a fraud. You WILL get charged. Second, trying to cancel your account is nearly impossible. I have sent several emails, and called their "Customer Service" number at least 3 times. I have never been able to speak to any representative. Furthermore, this is an ONLINE service. Why should I have to CALL to cancel my account? Obviously so they can convince you to stay. That's shady business practices, and horrible customer service. Tired of this situation, I have ordered my bank to dispute their charges and stop any future ones. I recommend anyone in the same situation to do the same.

After 4 separate phone calls to cancel this account and 3 separate calls to American Express to stop payment, I received a letter from Amex that included a letter from eFax customer service filled with so many lies. I felt compelled to let anyone and everyone know about this criminal behavior. They have literally been stealing from me for months.

When it come to close our company account at eFax we discovered that their customer service department NOT EXIST AT ALL for those who would like to say goodbye to eFax. We need to send many e-mails to their service department, called many times their service lines, having done so much effort it took more than 1 week to receive their reply. They have many phone numbers for service in different countries, seems it is fake, no real service provided. Not recommend to provide any credit card data to that company, now we regret much we did it.

I was a MaxEmail customer for over 10 years and had no problems whatsoever. EFax buys them out and raises the annual fee, so I decide not to renew when my prepaid subscription ran out at end of the year. By Jan. 3, 2017, I see a charge on my Amex card for $ 84, even though I never gave EFax my credit card (they obviously stole it from the Max Email records). I call EFax to contest the charge and they agree to cancel my service, but not to the refund, saying "I should have contacted them in November to let them know that I wasn't going to renew". I DID NOT sign up with them for a trial service, they carried my subscription over from MaxEmail. I would hope all of us former MaxEmail subscribers would file a major lawsuit against EFax and make national news out of the shady business ethics of their parent company, i.e. J2Global.

This company is a fraud. I used their eFax service thinking that it was free. They charged me $16.95 to fax 1 page to my son's doctor! When I called to cancel the next day, they refused to let me speak to a manager and said there were no refunds. I couldn't even understand the customer service agent because she barely spoke English and was reading from a script. "There is no speak to managers" and "We do not offer refund. Never." Stay away from this scam and poor customer service nightmare.

Do NOT use this service. I cancelled this last year and they continue to charge my credit card. I see that happens a lot according to the reviews. There are a lot more companies out there that charge a LOT LESS and you don't have to go thru this hassle. And when they charged my account they can't even tell me what my fax number is because they said I don't have an account. Go figure. If I don't have an account then why did they charge my credit card.

I have had the eFax for 10 days and I have had nothing but problems. I sent faxes that were lost and encrypted into explainable words. I hope I am able to get out of this without dealing with billing issues. No one at this company understand English. It is so hard to explain my situation. My phone time has been over 40 mins. every time I call. So disappointing!!!

I was with Maxemail.com client for over 10 years, great company. Then Efax.com took over, all was to be the same. NOT TRUE. I keep getting bills on my card. They divided my account so I would go over the max pages. When call, too bad, you just need to pay MORE. My cost for the pass 6 months, was more than the last 4 years. First person said, didn't see a problem. I think he did not understand English. Second person was good, but he couldn't fix the problems. So after 10 Years, I cancel all the numbers. I had to call them to cancel the fax numbers, and they didn't care why I cancel. There is no way this company should get a good review.

We were previous MaxEmail customers. Our account was apparently sold to eFax / j2 Global. We had received notice of the company change, but not about the pricing change. Our cost went from about $20 per year to $20 per MONTH. They did not notify us of the price change. To my surprise, we got an $84 bill in via email for 4 months of service. There were no previous communications or invoices. Fortunately, our credit card on file had expired, so we did not get charged. I cancelled via online chat. I asked that they remove the previous charges and void the bill. They were elusive. They said there would be no future charges, but wouldn't say that they dropped the charged either. My suggestion - Cancel via online chat and keep a copy of the transcript. If that doesn't work, file with the California Better Business Bureau. http://bit.ly/efax-bbb. With 610 complaints to the BBB, I am surprised that the California Attorney General has not address their behavior.

For over 20 years I was a customer of MAXEMAIL. I didn't use it often but was a back up and for $24 per year well worth it. 2 days ago, I noticed that EFAX a company I have no knowledge of, sent me and email that they STOLE FUNDS from my account for their service. I Googled and discovered that EFAX took over MAXEMAIL. My contract with MAXEMAIL does not expire till May 1, 2017 for which I am paid in full. HOWEVER... these CROOKS EFAX... without my knowledge went into my account on February 9, 2017 and stole $84. A fee they arbitrarily choose which has NOTHING to do with me, since I did not give permission.

MaxEmail is now part of eFax which is a big JOKE! I would not use this eFax. I use to be able to view the fax from my cell phone. Now in order to view the fax I have to login to my account then open up the fax to view it. I called last month and canceled my account and guess what showed up on my credit card this month! A charge for $9.95. I called in and I was disconnected, which made me a little frustrated to say the least. It is sad that eFax does not want to refund the $9.95. I told Shana, which did a good job on the call, that it is sad that eFax which is an inferior service MaxEmail would not refund my money or empower their employees to do the right thing.

This is a fraudulent company. They pretend to be free but then charge you. Not only that, they make it impossibly hard to cancel your subscription. I had to cancel my credit card to get rid of them charging me and the faxes work on and off, not reliable enough.

J2 Global eFax Service 6922 Hollywood Blvd., 5th floor, Los Angeles, CA 90028 USA. I tried calling eFax today and requested to close my account, there are a couple of issues why I am closing my account. First being that I only get spam and the company does nothing about this, although I have requested assistance, they tell me I have to forward all the spam to another email in order to have the number blocked. I am not working for them, they are working for the consumer.

I've used eFax for at least 6 years, maybe longer. It's always done exactly what I needed it to do, no complaints there. But my needs changed, which happened 10 days after the automatic annual renewal. When I contacted the company to cancel, I expected at least some degree of prorated return on the $169.50 that had been paid 10 days earlier. At the very least, I would expect that a Customer Service rep in the position of having to refuse any refund at all, 10 days into a new year, might express some degree of sympathy along with the refusal, which would have at least made it more palatable.

DO NOT USE THIS COMPANY. They make it very difficult and time consuming to cancel. I was billed for service and tried to cancel that day before it posted, but I couldn't get them on the phone to cancel (which is the only way, other than the almost non-existent availability of their supposed on-line chat), so they billed me. I was reasonable, nice, and level headed when asking for my valid refund, but was given nothing but the runaround. They refused to let me speak to a supervisor and believe it or not they kept offering me new services to try! ARG. So frustrating. Aside from that, the moment I signed up, I received continuous spam faxes. Waste of time. Waste of money.

I signed up for eFax years ago, and for a while it was a worthwhile service as it was a good way to send faxes from the road. Over the last years however, all you get are SPAM faxes from companies they seemingly sell the fax numbers to and there is no way to stop them. Customer service is horrible and it's very hard to cancel the service. Find another way... Don't patronize them...

We are a private investigators and had numerous lines with these people and these were lines that we had for years and some have been cut off without warning that are paid up. Even worse they tell us lines that are live are not theirs! They also move things between all these nonsense brand names that are the same company (j2, eFax, eVoice) plus constantly change systems which screws up logins at crucial times. I am holding currently for an hour while they try to sort an 831 area code number. We are getting rid of everything we can with these idiots. It is the most inept and incompetent company I have come across in years and wastes hours of time plus cannot be trusted when it's needed.

eFax/j2 Global Communications (AKA E-Fax or MyFax) are committing fraud against their customers. They are hiding behind an unfair "terms and conditions" taking advantage of the fact that most of us rarely read these terms through. The charged my credit card without even letting me know about it and after I found out, refused to issue a refund. After a while they refund $10 out of $24.95. The matter is now taken care of by the BBB. They claim that they got my email wrong (and that is true) but in such case, they should have not keep charging until they were able to reach me.

From the service to the customer service, nothing about this company works. We are a relatively large company with 30+ fax numbers. We were migrated over from another fax service when J2 acquired that company. We've now been 7 days without the ability to send faxes. If you can get to a person at customer service, they can't help. They don't answer the phone and they don't monitor their support@ email box. I don't think they actually have a fax service that works, instead are hoping to get people to sign up and forget about their non-working service that they can't get customer support to fix.

I signed up for eFax 30 day free trial. I only used the eFax service one time only a few days after the start of the service. When I went to cancel the service a month later, they had already billed me for continuing service. I tried to explain that based on my usage, they could see that I would not use this service and to please remove the charge. They would not even consider it because I was 3 days past the 30 days - even though I hadn't used the service in many days. Their policy is fine for regular users, but in this case, they should have reimbursed me the amount that honestly wouldn't matter to their bottom line, but would have kept me thinking their service was good. Now, I'm left with a very negative customer experience. There are many eFax options - if you need the service, choose another provider.

Yearly auto renewals suck. I thought I had cancelled the service and when I called to find out why I was charged for a year they would absolutely not refund or even pro-rate any amount back even though I didn't use the service for the past year and a half. Pretty crappy.

This company has absolutely no refund policy, and you cannot cancel from the website. I would stay away from them.

Their $16.95 monthly fee is to include 150 pages for sending faxes. BEWARE! According to their "terms and conditions" a page is considered a sixty second transaction... Seems reasonable... until my 20 page (Black & White, bank documentation) fax "supposedly" took 2-3/4 HOURS!!! After talking to a supervisor, their canned response is still "It can only transmit as fast as the phone lines permit." I was NOT transmitting this overseas; I was faxing from San Diego to Riverside, a 90 minute drive! So in one month, I accrued additional service charges of $25!!!

Stay far away from this company. It's a scam. I was in need of a reliable EFAX company and thought I would try theirs out. RED FLAG - they make you enter your credit card number in for free trial. I could not get their service to even work. So went on to another company. I HAVE BEEN WRITING AND CALLING THEM DAILY TO STOP CHARGING MY CREDIT CARD. I told them services never worked. I do not want an account to cancel but you cannot. THEIR SITE DOES NOT LET YOU REMOVE YOUR CREDIT CARD INFO. I have receive just one email back from them this entire time from Fakruz ** Customer Support - "You signed up for free trial now you get charged $10.00 a Month." I have to cancel my credit card and place a fraud claim against them. NOT A REPUTABLE COMPANY.

I've been with Smartfax since 2009 and had never had to deal with support. Late Feb 2016, my business partner told me that the fax number was rang busy and was not responding. We called them and was very patient. After 4 support ticket and 3 phone calls over a span of 2 months, they still could not resolve the problem. So the first big issue is that they allow for customers to put in support tickets online but never answered any of them. Secondly, calling support directly and they kept promising a few weeks for resolution and after the 3 time we cancelled the fax service. They are fine when everything works, but god awful when there is an issue. Our service was out for 2+ months but they would not give us credit for it. I rarely ever complain about a company but this was a horrible experience.

I reviewed eFax before signing up with them on such sites as 'top ten,' etc. It is evident that their assessments merely repeat what is claimed on the site. My mistake was giving them my credit card number. Sent out one Fax. It worked. Then I checked on them with the Better Business Bureau [bbb.org]. There is a RED ALERT on the BBB site. In this age of web based communication and the demise of the fax [I needed to contact a medical doctor in the middle of the night], I decided to cancel their 'free' service. Got the runaround - long waits, case numbers, e-mail verifications of the cancellation that never arrived.

Customer will not accept e-fax - not clear on fax when sent. Try to cancel. Just paid 50.00 and they will not refund.

eFax originally came with my printer as a free service. Eventually, it stopped working so on two separate occasions I signed up for eFax online. One time for free service, and more recently, paid service. In both cases, I need to fax something that day. In both cases, the service did not work. I contacted customer service via email and the response I received said they could not help me via email, I had to call. I procrastinated. I got online weeks later to do a live chat because I was charged again. I got an error message saying my account was inactive. When I called, they said it was definitely active and paid through April. I requested to cancel immediately (March 29) and wanted a refund for the remaining month paid. I have not received any faxes nor sent any faxes so have been paying for nothing. So why continue? They agreed to cancel but refused to refund. Not good. How do you account that in your books? Payment for no services?

Poor customer service and unreliable. I received many sensitive private faxes for other people. I'd call they would laugh at me. I finally bought my own system. When I called to cancel they tried to upsell me to a service I had no use for and refused to cancel the service. Since they are not US based I had little recourse. Finally was able to stop their billing. Stay away from this company at all costs.

$16 a month, service with new VOIP less than $6. Tried to port number we have used for over 8 years. Can't, it's contractually bound to eFax! Was not explained up front. Tech support is hard to understand. Software has had continued issues.

I signed up for the 30-day free trial, and was charged on the dot on the 30th day. When I called customer service to refund the 16.95, they told me no, several times, regardless of why. I told the customer service agent I never ended up needing to use the service, and after 30 days simply forgot to cancel. When he told me I was paying for the service, I reminded the customer service agent I never used their service. So basically I paid 16.95 to be signed up to a company that charged me for nothing. The only way they make money it seems is by doing this ** way of business. I'm very diligent about canceling services I won't end up using, but so many companies use this scam now. There was one other time I forgot to cancel, and the company refunded the first month back. I cannot believe I was charged for nothing, and lost money to such a greedy company. Next time I'll drive down to the FedEx by me and use their fax machine. It'll be cheaper.

Customer with e-fax since 2004. Was told on registration I would be able to port my number upon exit. After multiple attempts to get confirmation of my ability to port my fax number to a new provider with more capability and significantly lower price, was told I was not able to port my number. I would not have signed up with this company in the first place without ability to port on exit. New customers should be aware of false statements or changes in policy and avoid. Find a service that will let you port your number on exit. You should stay for good service, market capability and fair pricing -- not because of an arbitrary business model design which prevents you from porting your number. Letter filed to CRTC in Canada and Privacy Commissioner as I can't be sure contacts will stop using the old fax number and it is now vulnerable to being reassigned from their pool. Deeply frustrated with j2 Global Communications.

They refused requests for cancellation, then charged my account and refused to refund the day they charged me. The worst! Customer service - Megan and her supervisor Nick - also incredibly rude. USE ANY OTHER FAX SERVICE BESIDES EFAX.

The website is slow and clunky to use, very frustrating. Attempting to cancel resulted in instructions for how to do so via offshore chat tech support, which only wanted to sign me up for a cheaper plan to keep me as a customer. No refunds! Beware. I am now a happy customer of Faxage , their website is a thousand times better and easier to use, and the service has been great.

Same story as everyone else except I don't even know how this crap "company" got my information to begin with! They charged my account, I called to cancel but they said I couldn't cancel because I didn't have my fax number. Not knowing anything about the company, or how they got my information, I had no way of even finding out what number they had assigned to my fraudulent account. I didn't know which email they got a hold of so I went through them all with the "customer service" rep and she couldn't find any of them on file. I gave my card information that they had charged and of course, she couldn't find that either. I fought the charge with my bank and reported the company and they stopped payment. I finally received my first email correspondence from eFax when they tried to process the next payment. I called back to customer service, this time with 'my' fax number, and she assured me the account was cancelled.

I attempted to cancel service several months ago. Yet, they kept billing me. On this site there are others complaining of billing issues. It is obvious that it is standard operating procedure to make cancellation difficult. When I pleaded with the manager (finance dept) to consider the fact there was not utilization of there service, he gave me the run around instead of considering the issue fairly. How can we stop companies from doing this? Is there a regulatory agency that we can seek assistance from?

I am an IT professional at a company in Florida. I investigated eFax/j2 as a possible fax system very briefly. EIGHT MONTHS LATER (and after unsubbing several times, I might add), I am still getting emails. Today's was a Halloween email. I know how it is. Some business school "brainiac" did a study that if you provide an unsubscribe link, people WILL CLICK ON IT. And how are you going to email them after THAT without ignoring their wishes?

I signed up for eFax a couple of months ago, never used the service until this week. I didn’t know how to send a fax from an email. One occasion a rep tried to explain it but her accent made it hard for me to understand. So I made an attempt to do it this week and tried to remember some of what she said and it was a disaster. The place I was sending the fax said a lot of pages were coming through. I am not a computer savvy person so I did not know how to change the email to a document then send as a fax. Well imagine how upset I felt when eFax went into my bank account and took 20 dollars - no email, text NOTHING! Just took it. I contacted them but they will not credit my account even though I paid for MONTHS without using. So unfair.

I opened the account under a 30-day trial. A few days before the time was up, I called to cancel the account. The cust serv person said to me, "Keep the account for one more month at a reduced rate and we will cancel it at the end." I agreed to this and that was my mistake. The account did not cancel as I was told. Yesterday, I noticed a charge to my credit card for eFax, so I called and asked for the account to be canceled and for a refund for the charge that just took place 2 days ago. They refused and said that it is on their website terms and conditions that they do not refund.

Tried them once. The image quality was poor. So I cancelled. Or tried to. Can't get to a person on the phone, and they don't answer their emails. I've been playing for months. Trying to get my bank to agree to block the charges.

eFax is a bad provider of fax services. The quality issue is one point in that the faxes are not delivered in the condition required. I had faxes not delivered. The billing is misleading. They end up billing for a greater amount to the indicated prices. They add undisclosed charges. Canceling the account is almost impossible. This is another fraudulent company designed to easily take your account information but very difficult to stop the service. Finally I was able to get a hold of service only to get a line connection that made it almost impossible to hear them. I cancelled the account. My advice to you is never give them you credit card number.

I've had an account w/ them for years and barely ever use them. They charged my account $50 a year for incoming and outgoing...I receive many junk faxes which cannot control incoming and had called them to block any incoming faxes, and shared w/ manager "if I were to use your service, it would be mainly for outgoing, not incoming messages."

In February of 2015, I was looking around for a online fax service and I tried out a couple. I was able to cancel most of them but after checking my bills today, I realized that I've been paying $16.95 and at times an $8.50 for late fees. I was told that I can not cancel over email, I had to CALL IN! Really? It was very simple for them to take my credit card in the first place and impossible to cancel your account on their website.

I set up eFax on a free trial in April 2015 and used it once. Unfortunately it was not the right product for me. I email them and told them I would like to cancel it. Just discovered charges for past 4 months and they are refusing to credit me for the period unused. They see on their records that I have not used their product since the 1st day of the free trial. The phone call goes to India. Phone calls are very difficult to connect. I would not recommend this fax company who makes it a policy NOT to run a respectable and professional company.

I canceled my account after two days that was back in 2007. I just looked my bank statement and it was charge 16.95$. They've been charging me for the last eight years!!!!! My wife usually does billings and statements. She never paid attention to eFax charges. This is CRAZY. STAY AWAY FROM THEM!!!!!!!!!

Was trying to help a friend send an urgent fax so I set up an account on a Sunday afternoon. Received no confirmation of the account being set up for several days - by then the need to fax was over. I was charged $16.95 on 7/27. I have now spent over 2 hours with calls, emails and chat sessions trying to cancel. I have an email from Andy ** that says I need to call the helpline to cancel my account. The helpline says I have to press 1 for service, so I press 1 and it then says 1 is not a valid choice. After 3 connections with Chat sessions that were dropped or transferred, I finally connected and after 10 minutes of sales pitches on how they want to keep my business they say now they will cancel but there are "no refunds per company policy". One other item - since I signed up I started getting fax calls to my HOME office number which is obviously not a fax machine. Not sure how to deal with that... ARGH.

Service worked but wanted to cancel. Emailed them. Was told that they only cancel over the phone. After months of taking subscription from debit card have had to ask bank to issue new card and cvv2 number. Hope this works. Do not use them.

Unfortunately believed their advertising for free trial for 30 days and gave my CC details. Sent 1 fax and the service was not as expected. Cancelled the account after 2 days in April 2015 but have been charged in July 2015 for ** reason. Efax claimed that I accepted additional 2 months (which I am confident that this was not the case), and charged me for July although I have never used the service since cancellation. Complained to help desk and called to explain the situation but was informed that no refund is possible. This is awful to say the least. What a lousy business model?

The service is easy to sign up, but upon cancellation they continue billing and do not want to refund. It is best not to call, but use the chat and request confirmation of cancellation. When trying to cancel for the 3rd time I was bombarded with sales pitches, rather than responding to my request. Bad customer service and costly for what you get. You will have to fight for a refund since the service ignores your requests.

STAY AWAY. Absolutely horrible service. If you don't mind throwing away your money then this is the company for you, if not, again stay away.

I subscribed for a month to send a couple of faxes. Tried to cancel, was online for 30 minutes with rep trying to "keep my business" with offers. Was billed again. And charged late fees. Same issue repeated 2 more months. Going to have to report them to my cc company and dispute.

Do not use this company. I tried the free trial - was bombarded with spam emails. When I tried to cancel after the trial they continued to take money from my account. They refuse to give me a refund as they said the spam emails counted as me using the account as I was receiving faxes - emailed them numerous times to no avail. Finally got an address to serve court papers on j2 Global, Unit 3 Woodford Business Park, Santry, Dublin 17. Nightmare company and complete scam.

Signed up for a trial of their Corporate eFax and was assured that not only would billing not begin until we demonstrated that it would work for us, but also that they could offer a better corporate rate at that time. After the trial it was evident that it would not work for us, so we told them to cancel, assuming there would be no bills. I even received a confirmation email that the account was cancelled. Two months later we start getting calls from a collection agency, Receivable Management Services / iQor Company. j2 had turned over four months of invoices to a collection agency! At over $1000/mo! The service was never used for anything but a few test faxes. The original j2/eFax salesperson, who was so attentive and anxious at the start, does not answer my calls or return my voice mail messages. Very deceitful, shady business practices.

I tried this service during the free trial. I called to cancel and was billed anyways. When I called (India) to confirm the cancellation and to get a refund, I was left on the phone for over 30 minutes. Rep barely spoke English and was not helpful. Tried getting a supervisor and was left on hold for 20 more min before I hung up. I am disputing the charges through my credit card company as I get nowhere with Efax.

I set up an account on 24 April 2014, using one month free trial. The very next day, I realized it would not add anything to my business and emailed to confirm that wished to cancel my subscription. In July 2014, they emailed to say my old card (to an account I seldom used) no longer worked - and asked me to update. I wrote to them again, insisting that they cancel my subscription and, as I thought my card would not work, thought no more about it. Today I checked my annual statement and was horrified to note that they have been charging me a monthly fee. Angry is an understatement.

Tried calling customer service. They barely can speak English. I've never heard of efax and don't know how they got my email address or my credit card number. Customer service rep asked for fax number (don't have) or my credit card number. You have to be kidding me!

Liars, Thieves, Incompetent!! I am sorry to start off with such a heading/subject. I had enrolled for eFax back in 2013 to receive a single fax, and had subsequently kept the account open for a few months - 'til I called in to cancel on 10/10/2013. Call went to a guy in India (don't get me wrong - I am from India myself), who had a strong 'made-up' accent, and a 'made-up' American name -- who refused to cancel the account. Even when I insisted that the account be closed, apparently he never bothered to.

After paying and having account with eFax, when I called to ask how can I port number over, I am told - I cannot port number over as it is owned by J2 eFax. And when I asked where it states, agent (** @ India) asked me to review customer agreement but agreement is from Feb 2015 where as I signed up on Jan 2005. And when asked agent where I can find 2005 agreement when I signed and agreed to, he said, "You have to go with recent agreement." This is totally ridiculous and fraudulent where they automatically make customer agree to agreement posted on their website which they keep changing. So now paying them for 10 years, I cannot port over my fax number. If I need to keep number then I need to keep paying them for rest of my life.

Once you sign up for it YOU CAN’T (the system will not let you) stop the subscription. And they keep billing and billing every month. After calling customer service, they say they can't do it, and I have to do it electronically from my account. Well.... all the options work except for one (guess which one). This is what shows up! “404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable. Please use the links listed below to further navigate through our website.” When you call customer service again, they tell you to wait 24 hours and do it again... Well it’s been 3 months, these guys will not let me unsubscribe from their service. And keep billing me!

On top of the service not working consistently (Unable to retrieve or send faxes. Unable to retrieve any faxes sent via phone app from the website), I tried to cancel my account online and HAD TO CALL THE NUMBER. They will not accept cancellations online or via email. You have to call the number. The customer service number is a long distance number with no 800 number given, and is based in India and they barely understand and speak English. Extremely difficult to get anyone to shut up and listen to what you are trying to say. All the reps that I spoke with were busy talking over me to try and either sell me something. I already told them no on, or plain told me they couldn't cancel the account. I was hung up on for requesting to speak to a supervisor after requesting my account be canceled.

I signed up for the free trial service. It did not work - after numerous attempts I gave up. I contacted them and asked to have the free trial cancelled. A few months later I noticed they had been charging me for their "services". Then, when I called to discuss this they made it extremely difficult to cancel my subscription and refused any kind of refund. They would not acknowledge that I had contacted them to cancel the free trial. In addition, Customer Service rep ** was very rude and said "have you ever thought of checking your credit card statement?" Yes, I wish I had looked more closely at my statement. I had wrongly assumed that when I contacted them to cancel they had followed through on this request. So, I am stuck paying many months of "service" I never even used. I would not recommend subscribing to eFax, after my experience with them.

My Efax No is **. I have made a request for cancellation on 21st Feb 2015 and followed up on 28th March, 30th Mar 2015. I have made tel calls on 21st Feb and 30th Mar 2015 to ensure cancellation. I assumed my account is cancelled but they keep on charging my credit card. I believe this practice is intentional.

I am completely outraged by this company's 'No Refund Policy'. My account was charged on Jan. 15, 2015 for the annual fee and when I called to cancel it after being a customer for 9 years, I was told my payment would not be pro-rated. I have never heard of such a thing. Shame on them. I am completely outraged. How do they get away with this robbery?

I cancelled my eFax account and then discovered that the annual fee that they had JUST charged me "couldn't be refunded" because of company policy in #17 of the blah, blah, blah in the Customer Agreement which said that "no deposit, monthly payment, or annual fee would be refunded." BEWARE. Not a service you want.

They will make it difficult for you to cancel your account. They even managed to charge an old credit card I lost and canceled.

Cancelled within the free trial. Still kept charging me £9.00 now £18.00 every month, moved my money out of my account..still keep trying to charge the account. Sent multiple emails, try to call them, contacted UK ombudsman to no avail (it's not British). FULL SCAM ARTIST company who are able to get away with by lying someone has not cancelled - is/will be on SANTANDER SCAM list including parent companies. Disgusting people who take advantage - theft, should be prosecuted and go to prison.

Subscribed about 15 years ago. Account was automatically renewed every January. Called them in December to cancel for the following year. They agreed to cancel but had already charged my credit card for the coming year and could not reverse that charge.

Please beware that eFax/J2Fax made it a business practice to deceive customers into believing their trial account is cancelled. They keeping the account open, hoping to make money on those who is not very thorough, quietly keeping monthly charge going. When I tried their services, I did call their customer service, and did cancel, and was given - verbally - a reference number. It is my error to disregard it, but in reality account was not cancelled. Now, 5 months later, when I noticed charges, and call their customer service, they are steadfastly denying cancellation, and insist on charges, despite lack of any activity on account all that time from the start. Judging by other reviews, this is a regular gig. Beware and learn on mistakes of others.

The service works as stated...no problems with that. I tried to cancel the service and received a confirmation email stating the account had been cancelled immediately. The following month...right on schedule..the fee was taken out of my account again. Once again I called and they verified the account was closed, OH BUT WAIT...My credit card was associated with another account that was still open...that account happened to have a different account number but had been opened on the same day as the cancelled account and was not as a fax number on my account page...THIS COMPANY WILL TAKE YOUR MONEY...they have a NON REFUND POLICY.

I cancelled my membership 3 days after my "mandatory" renewal. As though I would possibly remember my anniversary date with eFax!!!!!!!!!!!!!! They charged my card, I disputed the charge with my CC and EFAX basically said tough ** we got your money, we're keeping it. ANOTHER YEAR CHARGED!! Money hungry and on hold for hours (no exaggeration) at a time. HORRIBLE. DON'T DO IT.

I just purchased a HP e-All-n-One printer. It states in writing that with my purchase comes a free eFax account and fax number with up to 20 inbound and 20 outbound faxes per month. I tried to sign up only to be told by eFax that it is not free but $16.95 per month. They have quite a scam going on with HP. HP has links built right into their software but the button to sign up for "free" does not work and when you go to the eFax/J2 Global Communications site and chat with them they won't acknowledge or address this free offer. I also tried to call but if you don't have an account already, the automated system hangs up on you. What a scam. The person I chatted with just kept repeating it was $16.95 per month and I should not trust anyone else with my fax services. I was disappointed that HP was in on this scam. Needless to say I will not use eFax and I will no longer purchase HP products.

We had fax service with them for 5 years. They had a DDOS attack in October, which caused many people's fax numbers not to work, including ours. After several days of downtime, we had no choice but to switch companies. Not only did they charge us for an extra month of service, two months later, they ported our fax number back to themselves and refuse to release it. I kid you not!!! The name on the port request, Susan **, doesn't respond to our calls. These telecommunications scumbags have set a new low for corporate greed.

Took 20 minutes to cancel the account (you can't do it online). No warning/reminder before they auto-bill.

J2 is in a greedy numbers game. You are just a number and they do not even tell there is a 1 before you... You and your $8 a month are just x10000000s a number to them... You do not matter AT ALL. I have been trying to cancel this account since Aug 2014. Today, after my empty bank account got hit with overdraft (which I am closing down due to going out of business in Aug 2014) I called them up, finally given that I had a few minutes to waste... explaining that I have not been able to log in to the website or recover my password to cancel my account since then.

I set up efax on a free trial in Aug 2014 and had difficulties from the very beginning. Unfortunately it was not the right product for me and I really only required for one particular client of mine. After several attempts to use efax to no avail (tech difficulties with my computer), I phoned to say "I could not use it and please cancel my account/free trial." Just discovered charges for past 4 months as I am doing my year end and they are refusing to credit me for the period unused. They see on their records that I have not used their product since the 2nd day of the free trial.

I should have read the reviews of eFax.com on this website before I signed up for their service. Very disappointing and frustrating. When I first tried to cancel, because I did not use the service, a rep persuaded me (to my everlasting regret) to keep the service with 3 months' service as courtesy credit. That's the bait. Once hooked, I forgot to cancel after the 3 months (during which I did not use the service). Mea culpa. They do not send billing notifications. When I finally called to cancel, "Alex" told me Customer agreement states that there are no refunds, and referred me to the exact page on the agreement. A supervisor ("Chris") would not give me a courtesy credit, saying that an "unused" account still costs them overhead and the number is in use, and that they can't continue giving me "free service". I told them that I would never use their services again, but that did not seem to concern them.

I cancelled my account after the trial, but now 7 months later they are still billing me, and are refusing to cancel or refund my money. DON'T SIGN UP!!!

Very disappointed in the customer service. I signed up for the service because I thought it would be useful to me and my coworkers at my job. After about a month I realized that no one was using it though and they had already charged me for the start of the second month by the time I called to cancel. They refused any kind of refund even though we had not used the service at all. That to me is just not good customer service, I could understand if we had sent a fax or something being charged but there was no 'Service' provided so I should be able to get a refund. If I go to a store and purchase something but don't use it and return it, I can expect a refund. If I place a request for someone to come clean my house or carpets and then I don't ever have them out and cancel the appointment, I would expect a refund. Seems they think they are higher than everyone else. So they can keep the money, they will never get my business again.

DO NOT UTILIZE THIS COMPANY!!! I used this company for many years for my real estate business. They have a contract which is totally unilateral in their favor. BEWARE!!!! In the contract, section 17 B Payment of Services, EFAX does not notify you when they are billing for services, the fees are payable in advance and are COMPLETELY NON-REFUNDABLE!!! There is no additional authorization from or notice to you when you will be billed again!!! When you cancel, they do not pro-rate any money, doesn't matter when you cancel. DO NOT USE THIS COMPANY!!!

Do not use this service. You cannot cancel the subscription. Despite phoning countless times (they are in meetings) and emailing (no response) I still cannot cancel my subscription, and they continue to take a monthly subscription from my account which is bizarrely 23p more than the £7.50 + VAT that is advertised. I have reported them to my bank and the authorities.

I tried the 30-day free trial and tried to cancel. They make it extremely difficult to cancel the service. They don't sent a reminder invoice, email, or note. Then I called to cancel, it took forever to finally get a live person. I tried the online chat, they stalled the response when I mentioned I was trying to cancel online. I called again and was hung up on. Then they told me they could not refund me 3 months retroactively. I have not used this fax except for once when I first tried it. This company was very unprofessional.

A 30 day free trial requires the agreement to be billed on a monthly basis. No emails are ever sent informing you of this billing or asking to ensure your satisfaction with the service or if you will need to continue using. After 9 months of being billed $16.95, I requested any form of a refund - none were agreed to. I used the service 3 days and was assigned a fax number. Unfair!

I purchased an alternate fax service last August (it is now October) and contacted eFax attempting to cancel. What I discovered is that there is no cancellation option on the website. There is also not option to cancel via chat. Instead I was referred to a "Customer Support" number which is actually an endless series of prompts, none of which appear to get you to a live person. My recollection is that I left a message requesting the service be cancelled, although I may have sent an email. Two months later I noted that I had been billed again. The only way I was able to reach a live person was to call for technical support. The rep was totally unapologetic and cancelled my service, but refused to make any kind of refund even though I was billed yesterday for a month in advance.

When you sign up for an eFax account, by default it sends a copy of your fax to your email, which is not at all secure. It never asks you if you want a copy sent to your email. So if you set it up to securely receive employment documents or other PII, you are screwed.

This account was set up to comply with new healthcare regulations for a HIPAA compliant method to have correspondence put into a patient's medical record. When I called to set up the account, I was informed that eFax would work through an interface with our electronic health record software. The account was set up on 10/22/02013 and a test or two were run to make sure the number was working but when it came to set up the interface, the software vendor explained that eFax would not interface with our software. This is not what I was told when the account was set up. I informed the sales agent of the objective, even gave him the name of our software and he assured me that things would run smoothly. Therefore the service was NEVER used.

Free trial is bogus, only for receiving. Faxes did not go through. Billed 4 times, would not resolve... awful, awful, awful. DO NOT USE THESE folks

My eFax account has been cancelled without notice and without a reason. The company representative unable to answer why the service was cancelled. I ordered eFax number on 05/29/14. It was supposed to be first 30 days free but I gave company my credit card information. The service worked on that day and I received a couple of faxes. On June 3/14 I provided multiple companies with my new fax number asking them to fax to me numerous invoices. I have not received any confirmation of incoming documents. I tried to log into my eFax account but I wasn't able. I called the customer service asking what happened. They said my account was cancelled on 05/30/14 due to problem with my credit card. There has been no problem with my credit card since I have been using it in the meantime without any problems and I did not receive any notice from my credit card company about any problematic transactions. The eFax representative could not answer why exactly my account was cancelled and why I wasn't sent any notice regarding the cancellation. He said I could reactivate the account but I lost all my incoming faxes. I decided not to reopen it.

EFax Cancels and confirms cancellations but continues to charge monthly fees of $16.95 per month.

I opened an account with them a few years back. Looks like they own eFax as well as MyFax. I signed up with Myfax and it's the same thing. I hadn't noticed they were still taking money from the account until I did my taxes. Sometimes it would show up under J2Global and other times it would be MyFax, so it was confusing to me. I didn't know who J2Global was until recently. For a while I had been trying to cancel via the website, "Live Help" support, through the phone and then resorted to emailing them only to get a response to call their automated looped phone service.

Has anyone come up with a suitable alternative to eFax that is not under J2's control? And what is the status of a suggested (read about on here) class action? I just logged into our account and found an eFax # they've been billing us for the last 3 years when it was cancelled. Buried between all the others, I guess, shame on me for not catching it on the bills. I was looking at Metro but read here they are part of J2 now. Who isn't?

I've personally had the dubious 'pleasure' of using several of J2's faxing brands and dealing with their reps, and having done so, I can attest that J2 Global is an awful, awful company. They are a classic example of the faceless corporate stereotype which is only too happy to take advantage of its customers; they are not there to serve *you*. YOU are there to serve THEM. They are also the kind of company which makes its money suing any perceived competition into the ground with frivolous lawsuits, until said competition are forced to go out of business or sell themselves to the big bully on the playground. J2 could care less about innovation, product value, or good customer service. Why? Because they own so many different brands that they figure once a customer is fed up with service A, they'll get mad and switch to service B, or C, or D, thinking it's a 'competitor'... when in fact it's yet another J2 brand.

Thought I canceled eFax just to have it show up this month. Asked if I could get a refund being that I hadn't used service or even knew fax number. Tried eFax one month free trial period. Thought that I had canceled after that. But this month I noticed the charge. So I called the eFax number on my bank statement. I was told my number and asked if I was sure that I wanted to cancel. I said yes, and, "Could I get a refund for last month since I didn't use it and couldn't even remember the number?" They responded with, "We don't give refunds unless it is fraud." I asked, "So you are telling me that even though I had no way to use the service since I am homeless and only have a phone from Asurion that I have to pay for a month I couldn't even use?", to which she responded yes. I asked for her manager or supervisor to which she responded that I wouldn't get a refund but I could talk to a floor supervisor. So I asked the supervisor the same question. He said, "We don't give refund of any kind." I would just like one month of $16.95 refunded. I also wish that they would have better customer service. You Guys should all complain to Bbb.org.

I joined up on 2/2/14 for the 30 day trial period. As I only used the service once during this time I attempted to cancel. I phoned the relevant number displayed on the website only to be told to ring a different number which I did. After being on hold for 30 minutes I hung up and tried the original number again. I explained the situation but the woman said she couldn't help and insisted that I again ring the other number. When I pointed out that I had neither the time nor inclination to wait for another 30 mins + she took my number and said that one of the sales team would ring me back - yeah right!

Beware of J2. My advice is to find another provider of online faxing services. I signed up a year, ago. Paid an annual fee of $169.50. Then used it only 6 times all year. My bad, right? No problem. But then I received my credit card statement yesterday to see that J2 had automatically renewed my account for the coming 12 months. Hit my credit card for another $169.50. I called expecting them to see that I had not used my account and do the right thing: cancel the account and refund my $169.50. But no. Not at all. It was like they saw me coming. You know what they offered? No refund. Not a cent. Not even a compromise. Oh, but they would be glad to cancel my account for me. That is right. Cancel my account. Provide no service. And keep my money. By the way, had I availed myself of the new voice to text virtual J2 phone service? They view this as good customer service. So, you would be better off finding a provider that actually shows a little respect to its customers.

My experience was similar to others I have read. I signed up for the free 30-day trial and my card was charged immediately. Prior to the end of the 30 days, I called and canceled the service. After much haggling with the representative, I was given a cancellation number and promised that my card would be credited (This was not until I had sent him a link to the 30-day free trial offer). After 30 days I had not received credit so I called again. This time I was told that the finance department had rejected the refund and that there was nothing that she could do. I asked to speak with the finance department and was put through to another agent. This one sounded as if English is his first language. This time I was told that the "default online sign up does not allow a refund." After going a few rounds with him it became apparent that I was getting nowhere so I ended the call. I immediately went to the BoA web site, brought up the statement that had the original charge on it and clicked on "Dispute this charge." I supplied all of the required information and submitted it. Later that day, I received an email from BoA stating that my account had been credited $26.95. Victory is sweet!

Offers "free" 30 day trial, then charges card immediately and refuses to refund...

I signed up years ago when I was an independent consultant and determined that since I no longer use their services, I'd cancel. That's when I discovered the problem. They hide everything in the fine print. They charged me annually without any communication and hid behind the fact that my online account was setup to not send any emails about charges or billing. If was their fricking DEFAULT! They renewed my account in Dec 2013. I never heard a whisper from them. When I called to cancel my number, they did so and provided no refund for services un-rendered. They kept hiding behind the User Agreement at every turn.

i would warn anyone to NOT use efax. Three reasons:

I had a number with eFax and paid by year. They billed it to my credit card. My billing was December to December. Last month, they automatically billed for renewal without asking for confirmation. After seeing my credit card statement, I logged into my account to cancel the service. But guess what, the only way to cancel an eFax account is by calling numbers provided in the company website. Anyways, I called up the customer service to cancel my account. The customer service person suggested that I keep the number for one more year since they have a "NO REFUND POLICY" (or shall we call it a rip-off scheme). Nevertheless, I insisted that he cancel my account and he did so and sent me a confirmation. The confirmation has no mention of any refund. I am going after them to get my money back.

After my 30-day trial and having never used the service, I had to jump through hoops to try and cancel the service. I was obviously sent overseas to a call desk. This person offered several iterations of the product but without explaining the terms upfront. I had to ask about everything. Finally, I thought about staying with an amended plan, but he then informed me this would be completely new and that I had to still pay for the initial plan cost. I just decided to cut my losses and run! I encourage others to do the same.

Signed up for a free 30-day trial. They had a guy call me from a number to verify that I signed up for eFax. I asked him three times if it was a free trial and that my account was not going to be charged. He assured me. The next day, it was charged. Contacted them right away and they wouldn't respond. Canceled the account. Now taking other avenues to get money back.

I canceled my eFax account about a month ago, within minutes of being charged after the 30-day trial. My account was closed and requested a full refund. Customer support claimed they submitted a request for a refund. I was told to wait for a response about 7-10 business days. It's been nearly a month and no response. They took $67 from my account, my eFax account was canceled without being used, and yet they get to keep my money. This is unacceptable. I started a petition -> Petitions.moveon.org. Something's gotta give.

I've worked for j2 Global for 3 years now. We have monthly quotas to sell the product. Not only do they fraud customers, they fix commission reports to steal half your commission. Every month, it's a fight for your money. You sell the product, meet goal and they claim customers cancel so they don't have to pay you. As we know as employees, it takes an act of congress just for customers to get through to cancel so we are aware that it doesn't happen that fast. Revolving door in the sales department. It's like working for a loan shark that pays you then take it back plus interest. How this company continue to stay in business I don't know. We as employees are trying to start a class action lawsuit for back commission.

I apparently created an e-fax account back in 2012, and early in 2013 I created a second e-fax account not realizing about the first one utilizing the same email address. I had been told that the additional charges could not be refunded and had to go through their supervisor. I have utilized this service very sporadically and when I did use it, I had numerous issues. After reading the other reviews I am convinced that cancelling now would be in my best interest. Not getting a monthly email or letter billing is definitely unscrupulous.

I had to send a fax internationally 6 months ago. I created an account for a 30-day trial. I sent the fax 6 months ago. I looked into my bank account today, and they took money every month since then ($15), even if I did not send any fax since then. I sent an email today to cancel the account, and they say they will not cancel until I call internationally to who knows what location at a specific program??? I called the bank and asked them about these transactions. Most probably, I will cancel and close my bank account with Skrill (owner or partner of eFax) who authorized these payments without any approval or notice from me (they ask in the past for approval for other transactions, but not from eFax). Take care!

eFax has absolutely awful service and even worse customer service. I am in sales and was waiting for several faxes to close out my month. I hounded my customer all day and she assured me she faxed it to me. I ended up at FedEx office waiting for the fax there, and then paid $26 to receive the fax. I called eFax, only to be left on hold for 46 minutes. I then called back and asked to be credited for the $26 and they absolutely refused to do it. I kept asking for possible ways to be refunded for their server being down, only to be insulted by some guy in India saying, "You are not getting a refund. Are you able to understand that?" Unbelievable. I promptly cancelled my service because there is no recourse when it doesn't work properly. Do not get eFax.