eFax Reviews

The website is slow and clunky to use, very frustrating. Attempting to cancel resulted in instructions for how to do so via offshore chat tech support, which only wanted to sign me up for a cheaper plan to keep me as a customer. No refunds! Beware. I am now a happy customer of Faxage , their website is a thousand times better and easier to use, and the service has been great.

Same story as everyone else except I don't even know how this crap "company" got my information to begin with! They charged my account, I called to cancel but they said I couldn't cancel because I didn't have my fax number. Not knowing anything about the company, or how they got my information, I had no way of even finding out what number they had assigned to my fraudulent account. I didn't know which email they got a hold of so I went through them all with the "customer service" rep and she couldn't find any of them on file. I gave my card information that they had charged and of course, she couldn't find that either. I fought the charge with my bank and reported the company and they stopped payment. I finally received my first email correspondence from eFax when they tried to process the next payment. I called back to customer service, this time with 'my' fax number, and she assured me the account was cancelled.

I attempted to cancel service several months ago. Yet, they kept billing me. On this site there are others complaining of billing issues. It is obvious that it is standard operating procedure to make cancellation difficult. When I pleaded with the manager (finance dept) to consider the fact there was not utilization of there service, he gave me the run around instead of considering the issue fairly. How can we stop companies from doing this? Is there a regulatory agency that we can seek assistance from?

I am an IT professional at a company in Florida. I investigated eFax/j2 as a possible fax system very briefly. EIGHT MONTHS LATER (and after unsubbing several times, I might add), I am still getting emails. Today's was a Halloween email. I know how it is. Some business school "brainiac" did a study that if you provide an unsubscribe link, people WILL CLICK ON IT. And how are you going to email them after THAT without ignoring their wishes?

I signed up for eFax a couple of months ago, never used the service until this week. I didn’t know how to send a fax from an email. One occasion a rep tried to explain it but her accent made it hard for me to understand. So I made an attempt to do it this week and tried to remember some of what she said and it was a disaster. The place I was sending the fax said a lot of pages were coming through. I am not a computer savvy person so I did not know how to change the email to a document then send as a fax. Well imagine how upset I felt when eFax went into my bank account and took 20 dollars - no email, text NOTHING! Just took it. I contacted them but they will not credit my account even though I paid for MONTHS without using. So unfair.

I opened the account under a 30-day trial. A few days before the time was up, I called to cancel the account. The cust serv person said to me, "Keep the account for one more month at a reduced rate and we will cancel it at the end." I agreed to this and that was my mistake. The account did not cancel as I was told. Yesterday, I noticed a charge to my credit card for eFax, so I called and asked for the account to be canceled and for a refund for the charge that just took place 2 days ago. They refused and said that it is on their website terms and conditions that they do not refund.

Tried them once. The image quality was poor. So I cancelled. Or tried to. Can't get to a person on the phone, and they don't answer their emails. I've been playing for months. Trying to get my bank to agree to block the charges.

eFax is a bad provider of fax services. The quality issue is one point in that the faxes are not delivered in the condition required. I had faxes not delivered. The billing is misleading. They end up billing for a greater amount to the indicated prices. They add undisclosed charges. Canceling the account is almost impossible. This is another fraudulent company designed to easily take your account information but very difficult to stop the service. Finally I was able to get a hold of service only to get a line connection that made it almost impossible to hear them. I cancelled the account. My advice to you is never give them you credit card number.

I've had an account w/ them for years and barely ever use them. They charged my account $50 a year for incoming and outgoing...I receive many junk faxes which cannot control incoming and had called them to block any incoming faxes, and shared w/ manager "if I were to use your service, it would be mainly for outgoing, not incoming messages."

In February of 2015, I was looking around for a online fax service and I tried out a couple. I was able to cancel most of them but after checking my bills today, I realized that I've been paying $16.95 and at times an $8.50 for late fees. I was told that I can not cancel over email, I had to CALL IN! Really? It was very simple for them to take my credit card in the first place and impossible to cancel your account on their website.

I set up eFax on a free trial in April 2015 and used it once. Unfortunately it was not the right product for me. I email them and told them I would like to cancel it. Just discovered charges for past 4 months and they are refusing to credit me for the period unused. They see on their records that I have not used their product since the 1st day of the free trial. The phone call goes to India. Phone calls are very difficult to connect. I would not recommend this fax company who makes it a policy NOT to run a respectable and professional company.

I canceled my account after two days that was back in 2007. I just looked my bank statement and it was charge 16.95$. They've been charging me for the last eight years!!!!! My wife usually does billings and statements. She never paid attention to eFax charges. This is CRAZY. STAY AWAY FROM THEM!!!!!!!!!

Was trying to help a friend send an urgent fax so I set up an account on a Sunday afternoon. Received no confirmation of the account being set up for several days - by then the need to fax was over. I was charged $16.95 on 7/27. I have now spent over 2 hours with calls, emails and chat sessions trying to cancel. I have an email from Andy ** that says I need to call the helpline to cancel my account. The helpline says I have to press 1 for service, so I press 1 and it then says 1 is not a valid choice. After 3 connections with Chat sessions that were dropped or transferred, I finally connected and after 10 minutes of sales pitches on how they want to keep my business they say now they will cancel but there are "no refunds per company policy". One other item - since I signed up I started getting fax calls to my HOME office number which is obviously not a fax machine. Not sure how to deal with that... ARGH.

Service worked but wanted to cancel. Emailed them. Was told that they only cancel over the phone. After months of taking subscription from debit card have had to ask bank to issue new card and cvv2 number. Hope this works. Do not use them.

Unfortunately believed their advertising for free trial for 30 days and gave my CC details. Sent 1 fax and the service was not as expected. Cancelled the account after 2 days in April 2015 but have been charged in July 2015 for ** reason. Efax claimed that I accepted additional 2 months (which I am confident that this was not the case), and charged me for July although I have never used the service since cancellation. Complained to help desk and called to explain the situation but was informed that no refund is possible. This is awful to say the least. What a lousy business model?

The service is easy to sign up, but upon cancellation they continue billing and do not want to refund. It is best not to call, but use the chat and request confirmation of cancellation. When trying to cancel for the 3rd time I was bombarded with sales pitches, rather than responding to my request. Bad customer service and costly for what you get. You will have to fight for a refund since the service ignores your requests.

STAY AWAY. Absolutely horrible service. If you don't mind throwing away your money then this is the company for you, if not, again stay away.

I subscribed for a month to send a couple of faxes. Tried to cancel, was online for 30 minutes with rep trying to "keep my business" with offers. Was billed again. And charged late fees. Same issue repeated 2 more months. Going to have to report them to my cc company and dispute.

Do not use this company. I tried the free trial - was bombarded with spam emails. When I tried to cancel after the trial they continued to take money from my account. They refuse to give me a refund as they said the spam emails counted as me using the account as I was receiving faxes - emailed them numerous times to no avail. Finally got an address to serve court papers on j2 Global, Unit 3 Woodford Business Park, Santry, Dublin 17. Nightmare company and complete scam.

Signed up for a trial of their Corporate eFax and was assured that not only would billing not begin until we demonstrated that it would work for us, but also that they could offer a better corporate rate at that time. After the trial it was evident that it would not work for us, so we told them to cancel, assuming there would be no bills. I even received a confirmation email that the account was cancelled. Two months later we start getting calls from a collection agency, Receivable Management Services / iQor Company. j2 had turned over four months of invoices to a collection agency! At over $1000/mo! The service was never used for anything but a few test faxes. The original j2/eFax salesperson, who was so attentive and anxious at the start, does not answer my calls or return my voice mail messages. Very deceitful, shady business practices.

I tried this service during the free trial. I called to cancel and was billed anyways. When I called (India) to confirm the cancellation and to get a refund, I was left on the phone for over 30 minutes. Rep barely spoke English and was not helpful. Tried getting a supervisor and was left on hold for 20 more min before I hung up. I am disputing the charges through my credit card company as I get nowhere with Efax.

I set up an account on 24 April 2014, using one month free trial. The very next day, I realized it would not add anything to my business and emailed to confirm that wished to cancel my subscription. In July 2014, they emailed to say my old card (to an account I seldom used) no longer worked - and asked me to update. I wrote to them again, insisting that they cancel my subscription and, as I thought my card would not work, thought no more about it. Today I checked my annual statement and was horrified to note that they have been charging me a monthly fee. Angry is an understatement.

Tried calling customer service. They barely can speak English. I've never heard of efax and don't know how they got my email address or my credit card number. Customer service rep asked for fax number (don't have) or my credit card number. You have to be kidding me!

Liars, Thieves, Incompetent!! I am sorry to start off with such a heading/subject. I had enrolled for eFax back in 2013 to receive a single fax, and had subsequently kept the account open for a few months - 'til I called in to cancel on 10/10/2013. Call went to a guy in India (don't get me wrong - I am from India myself), who had a strong 'made-up' accent, and a 'made-up' American name -- who refused to cancel the account. Even when I insisted that the account be closed, apparently he never bothered to.

After paying and having account with eFax, when I called to ask how can I port number over, I am told - I cannot port number over as it is owned by J2 eFax. And when I asked where it states, agent (** @ India) asked me to review customer agreement but agreement is from Feb 2015 where as I signed up on Jan 2005. And when asked agent where I can find 2005 agreement when I signed and agreed to, he said, "You have to go with recent agreement." This is totally ridiculous and fraudulent where they automatically make customer agree to agreement posted on their website which they keep changing. So now paying them for 10 years, I cannot port over my fax number. If I need to keep number then I need to keep paying them for rest of my life.

Once you sign up for it YOU CAN’T (the system will not let you) stop the subscription. And they keep billing and billing every month. After calling customer service, they say they can't do it, and I have to do it electronically from my account. Well.... all the options work except for one (guess which one). This is what shows up! “404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable. Please use the links listed below to further navigate through our website.” When you call customer service again, they tell you to wait 24 hours and do it again... Well it’s been 3 months, these guys will not let me unsubscribe from their service. And keep billing me!

On top of the service not working consistently (Unable to retrieve or send faxes. Unable to retrieve any faxes sent via phone app from the website), I tried to cancel my account online and HAD TO CALL THE NUMBER. They will not accept cancellations online or via email. You have to call the number. The customer service number is a long distance number with no 800 number given, and is based in India and they barely understand and speak English. Extremely difficult to get anyone to shut up and listen to what you are trying to say. All the reps that I spoke with were busy talking over me to try and either sell me something. I already told them no on, or plain told me they couldn't cancel the account. I was hung up on for requesting to speak to a supervisor after requesting my account be canceled.

I signed up for the free trial service. It did not work - after numerous attempts I gave up. I contacted them and asked to have the free trial cancelled. A few months later I noticed they had been charging me for their "services". Then, when I called to discuss this they made it extremely difficult to cancel my subscription and refused any kind of refund. They would not acknowledge that I had contacted them to cancel the free trial. In addition, Customer Service rep ** was very rude and said "have you ever thought of checking your credit card statement?" Yes, I wish I had looked more closely at my statement. I had wrongly assumed that when I contacted them to cancel they had followed through on this request. So, I am stuck paying many months of "service" I never even used. I would not recommend subscribing to eFax, after my experience with them.

My Efax No is **. I have made a request for cancellation on 21st Feb 2015 and followed up on 28th March, 30th Mar 2015. I have made tel calls on 21st Feb and 30th Mar 2015 to ensure cancellation. I assumed my account is cancelled but they keep on charging my credit card. I believe this practice is intentional.

I am completely outraged by this company's 'No Refund Policy'. My account was charged on Jan. 15, 2015 for the annual fee and when I called to cancel it after being a customer for 9 years, I was told my payment would not be pro-rated. I have never heard of such a thing. Shame on them. I am completely outraged. How do they get away with this robbery?

I cancelled my eFax account and then discovered that the annual fee that they had JUST charged me "couldn't be refunded" because of company policy in #17 of the blah, blah, blah in the Customer Agreement which said that "no deposit, monthly payment, or annual fee would be refunded." BEWARE. Not a service you want.

They will make it difficult for you to cancel your account. They even managed to charge an old credit card I lost and canceled.

Cancelled within the free trial. Still kept charging me £9.00 now £18.00 every month, moved my money out of my account..still keep trying to charge the account. Sent multiple emails, try to call them, contacted UK ombudsman to no avail (it's not British). FULL SCAM ARTIST company who are able to get away with by lying someone has not cancelled - is/will be on SANTANDER SCAM list including parent companies. Disgusting people who take advantage - theft, should be prosecuted and go to prison.

Subscribed about 15 years ago. Account was automatically renewed every January. Called them in December to cancel for the following year. They agreed to cancel but had already charged my credit card for the coming year and could not reverse that charge.

Please beware that eFax/J2Fax made it a business practice to deceive customers into believing their trial account is cancelled. They keeping the account open, hoping to make money on those who is not very thorough, quietly keeping monthly charge going. When I tried their services, I did call their customer service, and did cancel, and was given - verbally - a reference number. It is my error to disregard it, but in reality account was not cancelled. Now, 5 months later, when I noticed charges, and call their customer service, they are steadfastly denying cancellation, and insist on charges, despite lack of any activity on account all that time from the start. Judging by other reviews, this is a regular gig. Beware and learn on mistakes of others.

The service works as stated...no problems with that. I tried to cancel the service and received a confirmation email stating the account had been cancelled immediately. The following month...right on schedule..the fee was taken out of my account again. Once again I called and they verified the account was closed, OH BUT WAIT...My credit card was associated with another account that was still open...that account happened to have a different account number but had been opened on the same day as the cancelled account and was not as a fax number on my account page...THIS COMPANY WILL TAKE YOUR MONEY...they have a NON REFUND POLICY.

I cancelled my membership 3 days after my "mandatory" renewal. As though I would possibly remember my anniversary date with eFax!!!!!!!!!!!!!! They charged my card, I disputed the charge with my CC and EFAX basically said tough ** we got your money, we're keeping it. ANOTHER YEAR CHARGED!! Money hungry and on hold for hours (no exaggeration) at a time. HORRIBLE. DON'T DO IT.

I just purchased a HP e-All-n-One printer. It states in writing that with my purchase comes a free eFax account and fax number with up to 20 inbound and 20 outbound faxes per month. I tried to sign up only to be told by eFax that it is not free but $16.95 per month. They have quite a scam going on with HP. HP has links built right into their software but the button to sign up for "free" does not work and when you go to the eFax/J2 Global Communications site and chat with them they won't acknowledge or address this free offer. I also tried to call but if you don't have an account already, the automated system hangs up on you. What a scam. The person I chatted with just kept repeating it was $16.95 per month and I should not trust anyone else with my fax services. I was disappointed that HP was in on this scam. Needless to say I will not use eFax and I will no longer purchase HP products.

We had fax service with them for 5 years. They had a DDOS attack in October, which caused many people's fax numbers not to work, including ours. After several days of downtime, we had no choice but to switch companies. Not only did they charge us for an extra month of service, two months later, they ported our fax number back to themselves and refuse to release it. I kid you not!!! The name on the port request, Susan **, doesn't respond to our calls. These telecommunications scumbags have set a new low for corporate greed.

Took 20 minutes to cancel the account (you can't do it online). No warning/reminder before they auto-bill.

J2 is in a greedy numbers game. You are just a number and they do not even tell there is a 1 before you... You and your $8 a month are just x10000000s a number to them... You do not matter AT ALL. I have been trying to cancel this account since Aug 2014. Today, after my empty bank account got hit with overdraft (which I am closing down due to going out of business in Aug 2014) I called them up, finally given that I had a few minutes to waste... explaining that I have not been able to log in to the website or recover my password to cancel my account since then.

I set up efax on a free trial in Aug 2014 and had difficulties from the very beginning. Unfortunately it was not the right product for me and I really only required for one particular client of mine. After several attempts to use efax to no avail (tech difficulties with my computer), I phoned to say "I could not use it and please cancel my account/free trial." Just discovered charges for past 4 months as I am doing my year end and they are refusing to credit me for the period unused. They see on their records that I have not used their product since the 2nd day of the free trial.

I should have read the reviews of eFax.com on this website before I signed up for their service. Very disappointing and frustrating. When I first tried to cancel, because I did not use the service, a rep persuaded me (to my everlasting regret) to keep the service with 3 months' service as courtesy credit. That's the bait. Once hooked, I forgot to cancel after the 3 months (during which I did not use the service). Mea culpa. They do not send billing notifications. When I finally called to cancel, "Alex" told me Customer agreement states that there are no refunds, and referred me to the exact page on the agreement. A supervisor ("Chris") would not give me a courtesy credit, saying that an "unused" account still costs them overhead and the number is in use, and that they can't continue giving me "free service". I told them that I would never use their services again, but that did not seem to concern them.

I cancelled my account after the trial, but now 7 months later they are still billing me, and are refusing to cancel or refund my money. DON'T SIGN UP!!!

Very disappointed in the customer service. I signed up for the service because I thought it would be useful to me and my coworkers at my job. After about a month I realized that no one was using it though and they had already charged me for the start of the second month by the time I called to cancel. They refused any kind of refund even though we had not used the service at all. That to me is just not good customer service, I could understand if we had sent a fax or something being charged but there was no 'Service' provided so I should be able to get a refund. If I go to a store and purchase something but don't use it and return it, I can expect a refund. If I place a request for someone to come clean my house or carpets and then I don't ever have them out and cancel the appointment, I would expect a refund. Seems they think they are higher than everyone else. So they can keep the money, they will never get my business again.

DO NOT UTILIZE THIS COMPANY!!! I used this company for many years for my real estate business. They have a contract which is totally unilateral in their favor. BEWARE!!!! In the contract, section 17 B Payment of Services, EFAX does not notify you when they are billing for services, the fees are payable in advance and are COMPLETELY NON-REFUNDABLE!!! There is no additional authorization from or notice to you when you will be billed again!!! When you cancel, they do not pro-rate any money, doesn't matter when you cancel. DO NOT USE THIS COMPANY!!!

Do not use this service. You cannot cancel the subscription. Despite phoning countless times (they are in meetings) and emailing (no response) I still cannot cancel my subscription, and they continue to take a monthly subscription from my account which is bizarrely 23p more than the £7.50 + VAT that is advertised. I have reported them to my bank and the authorities.

I tried the 30-day free trial and tried to cancel. They make it extremely difficult to cancel the service. They don't sent a reminder invoice, email, or note. Then I called to cancel, it took forever to finally get a live person. I tried the online chat, they stalled the response when I mentioned I was trying to cancel online. I called again and was hung up on. Then they told me they could not refund me 3 months retroactively. I have not used this fax except for once when I first tried it. This company was very unprofessional.

A 30 day free trial requires the agreement to be billed on a monthly basis. No emails are ever sent informing you of this billing or asking to ensure your satisfaction with the service or if you will need to continue using. After 9 months of being billed $16.95, I requested any form of a refund - none were agreed to. I used the service 3 days and was assigned a fax number. Unfair!

I purchased an alternate fax service last August (it is now October) and contacted eFax attempting to cancel. What I discovered is that there is no cancellation option on the website. There is also not option to cancel via chat. Instead I was referred to a "Customer Support" number which is actually an endless series of prompts, none of which appear to get you to a live person. My recollection is that I left a message requesting the service be cancelled, although I may have sent an email. Two months later I noted that I had been billed again. The only way I was able to reach a live person was to call for technical support. The rep was totally unapologetic and cancelled my service, but refused to make any kind of refund even though I was billed yesterday for a month in advance.

When you sign up for an eFax account, by default it sends a copy of your fax to your email, which is not at all secure. It never asks you if you want a copy sent to your email. So if you set it up to securely receive employment documents or other PII, you are screwed.

This account was set up to comply with new healthcare regulations for a HIPAA compliant method to have correspondence put into a patient's medical record. When I called to set up the account, I was informed that eFax would work through an interface with our electronic health record software. The account was set up on 10/22/02013 and a test or two were run to make sure the number was working but when it came to set up the interface, the software vendor explained that eFax would not interface with our software. This is not what I was told when the account was set up. I informed the sales agent of the objective, even gave him the name of our software and he assured me that things would run smoothly. Therefore the service was NEVER used.

Free trial is bogus, only for receiving. Faxes did not go through. Billed 4 times, would not resolve... awful, awful, awful. DO NOT USE THESE folks

My eFax account has been cancelled without notice and without a reason. The company representative unable to answer why the service was cancelled. I ordered eFax number on 05/29/14. It was supposed to be first 30 days free but I gave company my credit card information. The service worked on that day and I received a couple of faxes. On June 3/14 I provided multiple companies with my new fax number asking them to fax to me numerous invoices. I have not received any confirmation of incoming documents. I tried to log into my eFax account but I wasn't able. I called the customer service asking what happened. They said my account was cancelled on 05/30/14 due to problem with my credit card. There has been no problem with my credit card since I have been using it in the meantime without any problems and I did not receive any notice from my credit card company about any problematic transactions. The eFax representative could not answer why exactly my account was cancelled and why I wasn't sent any notice regarding the cancellation. He said I could reactivate the account but I lost all my incoming faxes. I decided not to reopen it.

EFax Cancels and confirms cancellations but continues to charge monthly fees of $16.95 per month.

I opened an account with them a few years back. Looks like they own eFax as well as MyFax. I signed up with Myfax and it's the same thing. I hadn't noticed they were still taking money from the account until I did my taxes. Sometimes it would show up under J2Global and other times it would be MyFax, so it was confusing to me. I didn't know who J2Global was until recently. For a while I had been trying to cancel via the website, "Live Help" support, through the phone and then resorted to emailing them only to get a response to call their automated looped phone service.

Has anyone come up with a suitable alternative to eFax that is not under J2's control? And what is the status of a suggested (read about on here) class action? I just logged into our account and found an eFax # they've been billing us for the last 3 years when it was cancelled. Buried between all the others, I guess, shame on me for not catching it on the bills. I was looking at Metro but read here they are part of J2 now. Who isn't?

I've personally had the dubious 'pleasure' of using several of J2's faxing brands and dealing with their reps, and having done so, I can attest that J2 Global is an awful, awful company. They are a classic example of the faceless corporate stereotype which is only too happy to take advantage of its customers; they are not there to serve *you*. YOU are there to serve THEM. They are also the kind of company which makes its money suing any perceived competition into the ground with frivolous lawsuits, until said competition are forced to go out of business or sell themselves to the big bully on the playground. J2 could care less about innovation, product value, or good customer service. Why? Because they own so many different brands that they figure once a customer is fed up with service A, they'll get mad and switch to service B, or C, or D, thinking it's a 'competitor'... when in fact it's yet another J2 brand.

Thought I canceled eFax just to have it show up this month. Asked if I could get a refund being that I hadn't used service or even knew fax number. Tried eFax one month free trial period. Thought that I had canceled after that. But this month I noticed the charge. So I called the eFax number on my bank statement. I was told my number and asked if I was sure that I wanted to cancel. I said yes, and, "Could I get a refund for last month since I didn't use it and couldn't even remember the number?" They responded with, "We don't give refunds unless it is fraud." I asked, "So you are telling me that even though I had no way to use the service since I am homeless and only have a phone from Asurion that I have to pay for a month I couldn't even use?", to which she responded yes. I asked for her manager or supervisor to which she responded that I wouldn't get a refund but I could talk to a floor supervisor. So I asked the supervisor the same question. He said, "We don't give refund of any kind." I would just like one month of $16.95 refunded. I also wish that they would have better customer service. You Guys should all complain to Bbb.org.

I joined up on 2/2/14 for the 30 day trial period. As I only used the service once during this time I attempted to cancel. I phoned the relevant number displayed on the website only to be told to ring a different number which I did. After being on hold for 30 minutes I hung up and tried the original number again. I explained the situation but the woman said she couldn't help and insisted that I again ring the other number. When I pointed out that I had neither the time nor inclination to wait for another 30 mins + she took my number and said that one of the sales team would ring me back - yeah right!

Beware of J2. My advice is to find another provider of online faxing services. I signed up a year, ago. Paid an annual fee of $169.50. Then used it only 6 times all year. My bad, right? No problem. But then I received my credit card statement yesterday to see that J2 had automatically renewed my account for the coming 12 months. Hit my credit card for another $169.50. I called expecting them to see that I had not used my account and do the right thing: cancel the account and refund my $169.50. But no. Not at all. It was like they saw me coming. You know what they offered? No refund. Not a cent. Not even a compromise. Oh, but they would be glad to cancel my account for me. That is right. Cancel my account. Provide no service. And keep my money. By the way, had I availed myself of the new voice to text virtual J2 phone service? They view this as good customer service. So, you would be better off finding a provider that actually shows a little respect to its customers.

My experience was similar to others I have read. I signed up for the free 30-day trial and my card was charged immediately. Prior to the end of the 30 days, I called and canceled the service. After much haggling with the representative, I was given a cancellation number and promised that my card would be credited (This was not until I had sent him a link to the 30-day free trial offer). After 30 days I had not received credit so I called again. This time I was told that the finance department had rejected the refund and that there was nothing that she could do. I asked to speak with the finance department and was put through to another agent. This one sounded as if English is his first language. This time I was told that the "default online sign up does not allow a refund." After going a few rounds with him it became apparent that I was getting nowhere so I ended the call. I immediately went to the BoA web site, brought up the statement that had the original charge on it and clicked on "Dispute this charge." I supplied all of the required information and submitted it. Later that day, I received an email from BoA stating that my account had been credited $26.95. Victory is sweet!

Offers "free" 30 day trial, then charges card immediately and refuses to refund...

I signed up years ago when I was an independent consultant and determined that since I no longer use their services, I'd cancel. That's when I discovered the problem. They hide everything in the fine print. They charged me annually without any communication and hid behind the fact that my online account was setup to not send any emails about charges or billing. If was their fricking DEFAULT! They renewed my account in Dec 2013. I never heard a whisper from them. When I called to cancel my number, they did so and provided no refund for services un-rendered. They kept hiding behind the User Agreement at every turn.

i would warn anyone to NOT use efax. Three reasons:

I had a number with eFax and paid by year. They billed it to my credit card. My billing was December to December. Last month, they automatically billed for renewal without asking for confirmation. After seeing my credit card statement, I logged into my account to cancel the service. But guess what, the only way to cancel an eFax account is by calling numbers provided in the company website. Anyways, I called up the customer service to cancel my account. The customer service person suggested that I keep the number for one more year since they have a "NO REFUND POLICY" (or shall we call it a rip-off scheme). Nevertheless, I insisted that he cancel my account and he did so and sent me a confirmation. The confirmation has no mention of any refund. I am going after them to get my money back.

After my 30-day trial and having never used the service, I had to jump through hoops to try and cancel the service. I was obviously sent overseas to a call desk. This person offered several iterations of the product but without explaining the terms upfront. I had to ask about everything. Finally, I thought about staying with an amended plan, but he then informed me this would be completely new and that I had to still pay for the initial plan cost. I just decided to cut my losses and run! I encourage others to do the same.

Signed up for a free 30-day trial. They had a guy call me from a number to verify that I signed up for eFax. I asked him three times if it was a free trial and that my account was not going to be charged. He assured me. The next day, it was charged. Contacted them right away and they wouldn't respond. Canceled the account. Now taking other avenues to get money back.

I canceled my eFax account about a month ago, within minutes of being charged after the 30-day trial. My account was closed and requested a full refund. Customer support claimed they submitted a request for a refund. I was told to wait for a response about 7-10 business days. It's been nearly a month and no response. They took $67 from my account, my eFax account was canceled without being used, and yet they get to keep my money. This is unacceptable. I started a petition -> Petitions.moveon.org. Something's gotta give.

I've worked for j2 Global for 3 years now. We have monthly quotas to sell the product. Not only do they fraud customers, they fix commission reports to steal half your commission. Every month, it's a fight for your money. You sell the product, meet goal and they claim customers cancel so they don't have to pay you. As we know as employees, it takes an act of congress just for customers to get through to cancel so we are aware that it doesn't happen that fast. Revolving door in the sales department. It's like working for a loan shark that pays you then take it back plus interest. How this company continue to stay in business I don't know. We as employees are trying to start a class action lawsuit for back commission.

I apparently created an e-fax account back in 2012, and early in 2013 I created a second e-fax account not realizing about the first one utilizing the same email address. I had been told that the additional charges could not be refunded and had to go through their supervisor. I have utilized this service very sporadically and when I did use it, I had numerous issues. After reading the other reviews I am convinced that cancelling now would be in my best interest. Not getting a monthly email or letter billing is definitely unscrupulous.

I had to send a fax internationally 6 months ago. I created an account for a 30-day trial. I sent the fax 6 months ago. I looked into my bank account today, and they took money every month since then ($15), even if I did not send any fax since then. I sent an email today to cancel the account, and they say they will not cancel until I call internationally to who knows what location at a specific program??? I called the bank and asked them about these transactions. Most probably, I will cancel and close my bank account with Skrill (owner or partner of eFax) who authorized these payments without any approval or notice from me (they ask in the past for approval for other transactions, but not from eFax). Take care!

eFax has absolutely awful service and even worse customer service. I am in sales and was waiting for several faxes to close out my month. I hounded my customer all day and she assured me she faxed it to me. I ended up at FedEx office waiting for the fax there, and then paid $26 to receive the fax. I called eFax, only to be left on hold for 46 minutes. I then called back and asked to be credited for the $26 and they absolutely refused to do it. I kept asking for possible ways to be refunded for their server being down, only to be insulted by some guy in India saying, "You are not getting a refund. Are you able to understand that?" Unbelievable. I promptly cancelled my service because there is no recourse when it doesn't work properly. Do not get eFax.

I have been with eFax for a few years and have always paid a year in advance. I recently renewed for another year (automatically charged to CC). I called and cancelled last week, citing low usage of their product and no longer needed their service. I inquired at that time how the 11 months I would not be using would be credited back. I was told the CC I used would be credited within a few weeks. Yesterday I received an email with the following message: "We regret to inform you that the refund request submitted to our Billing Department was rejected based on our Customer Agreement, section 17 b, located at www.efax.com. Our deepest apologies. Please let us know if you have any other questions." It seems they do not like to give refunds and would rather just keep your money. Very poor business practice, which will one day cause their demise.

We are investigating a class action lawsuit against eFax in connection with its false and misleading advertising and its failure to allow consumers to cancel their services. If you have tried unsuccessfully to cancel your service, please call us as soon as possible at 1-855-505-5342.

I signed up for the free 30-day use of eFax. You have to put in a credit card to do that. When the 30 days was up, they started charging my credit card $16.00 per month. When I discovered this, 31 days later, they had dinged me for $32. I never had any notification by email (which they had on file). When I tried to cancel, I found myself searching on their website for a way to do so, only finally finding the answer in their FAQ section, not very obvious. The information there directed me to a phone number.

I have a number with eFax and paid by year. On their site, there is nothing saying that when adding a number, there will be charges. I added 2 numbers; they charged my credit card $333.00. When I found out, I called customer service and they refused to refund me of these 2 numbers. I want to put a complaint to the BBB so I asked them where is the company. The customer services supervisor said they are in Ontario, Canada but when I checked the website, the only address listed is in California. I went on chat with the salesperson; she terminated the chat (I have a copy of the chat) but she did give me the number to call for customer service. This is the way eFax operates. I just do not understand why they charged me without clear notification on the site and lie about the company location. Is this fraud?

I've been using eFax for several years at $17/month. My fax volume is very low, averaging less than 2 a month and typically less than 8 pages each. This week, I sent a 40-page fax to a mortgage company and a copy of the same back to myself. The first attempt to the mortgage company failed, but I received my copy. I re-sent from the eFax app, which wouldn't let me remove myself as a cc, and it went through. In total, 3 faxes were successfully transmitted. Today I saw two $10 charges on my credit card from eFax, so I called them to find out why. Their interactive voice response system is unbearable, and it took me forever to talk to anyone. I was told that the 3 faxes I sent exceeded what was covered by my "premium" plan, which is supposed to include 30 faxes a month. I don't understand and the eFax rep couldn't explain it. I told them I wanted the two $10 charges reversed, and they wouldn't do it. This is a rip-off. I cancelled my eFax service immediately and will never use another product from this company.

I was a customer of eFax for several years and believe they would send me either letter or email saying my membership would auto-renew. My billing was March to March annual period and I left my company/job last June 2011. When it came around to March 2012, they just automatically billed for renewal without asking for confirmation (that's terrible business and very sneaky!) to an eFax number and email I hadn't used for 9 months. I was also no longer at that address or phone. When I saw the charge I complained to the credit card, they took it off but then last month added back as they said eFax said they were never contacted. I’m still in the process of fighting with them to get this refunded. I'm simply not paying for a service I didn't use and for that matter, they had me prepaid the previous year, and I didn't use from June to March so they already got plenty!

I was a customer of eFax for a few years yet this year, I was never provided a bill or statement for pending fees. I submitted cancellation for year-end, which was in July 2012. On July 28, 2012, my bank account was billed automatically for the upcoming year, $169.00, yet when visiting my profile and billing statement online, there were no charges available to be viewed. Ridiculous fees for a service like this with today's technology! I thought the account was cancelled since there were no charges pending and I had not received a billing statement as I had received in the past years. When calling customer service, they were reluctant to give me my money back and then after an hour of negotiating with them, they said they would give me my money minus $17.00 in handling fees! When asking to speak to a supervisor, they laughed and put me on hold for another half an hour. I finally called my bank and asked them for help with the illegal charges. The customer service department is not in America, you will deal with a foreigner.

Cannot cancel - I want to cancel eFax services as I don't need them anymore. One insufficient answer to my many emails. When I call the number they provide for cancellation, I get an unintelligible message from an answering machine. I can't think of any consequences other than them charging my credit card. Will I get any actual help from your side?

eFax customer service is the worst I have ever encountered. I tried (unsuccessfully) to send my tax return via eFax to Bank of America for a mortgage. The file was uploaded, but BOA never received it. eFax charged me $13.70 in addition to my normal monthly fee! Not only would eFax not refund the $13.70, but they wouldn't resend the fax that wasn't ever sent correctly in the first place! And, they were rude on the phone!

Make sure to call to cancel. I tried to cancel the service by email and thought that would be enough, until I noticed a charge on my bank account a month later. I then tried to go through my bank and challenge the charge. Meanwhile, I got charged for another month of the service. When I finally looked up the phone number to cancel (1 800 958-2983), I was finally able to cancel but was not reimbursed for the two months I never used their service. Bad business.

After signing up for eFax in August 2012, I used them to submit a few faxes back to the US from the UK. But it was a tremendous hassle, as the faxes repeatedly failed due to one of the website's entry fields repeatedly telling me I had entered a non-numeric character in the "Description" field. In my experience, usually descriptions include more than just numbers. I tried cancelling my account and creating a new one. After two days of trying, the fax finally went through; and I cancelled the second account as well.

I canceled within 15 days and was still charged for free trial.

I had an existing account that is prepaid for a year that allowed 100 pages a month. I used a max of 25. I was charged on my credit card an additional $3. I was told that there is a glitch in their system and it totaled all pages since December 1 until March. They would credit my account. In the meantime, I have no credit and the next month, I am charged another $65. I called and they told me the last rep changed my account to a new one and forgot to back the fee out and show a credit. I said I never authorized a change of plan. The rep told me that they can do anything they want. I said a new plan demands my approval and I didn't. He was then nasty and condescending. I asked for a supervisor. He said they are co-workers and he was a part time supervisor.

The J2 Global Communications eFax sent is crooked and wrong. Do not use this company. I signed up for 30 days free trial offered on the website, but canceled the next day because it did not meet my needs. I called and canceled on the phone, but three months later, in January, I noticed that they were charging me $16.95 every month on my credit card even after I canceled in September. I called again, they told me that it was canceled and gave me a cancellation number. Today, I looked at my statement, they are still charging me $16.95 every month. These people are shameless unethical crooks. See their complaints on YouTube and on Google. Stay away from them. Never give them your credit card number.

J2 Communications eFax Send is crooked and wrong. Do not use this company. I was charged more than $160 for sending a handful of faxes in January. I couldn't get anyone to explain the charges or how they do things. I really found out the hard way. I hope I can save someone else the waste of time and money.

This is the worst company I've ever had the displeasure of doing business with. I began receiving unauthorized faxes, over 100 pages of computer gibberish to my efax account. Unknown to me, was that eFax charged me $10 for each of these faxes (37 total). I was unable to get these faxes to stop, since I did not know who was sending them. I tried to get eFax to refund these charges, after spending over an hour on hold with two different departments, and was told that they were "unavailable" to assist me, and the manager was "too busy". I tried going through American Express to get these charges reversed, and they just sent me a copy of eFax terms & conditions, and refused to give me a refund.

The service was good until I no longer had need for fax service and canceled it. That was 18 months ago, and they are still sending me emails at least every 2 weeks telling me I need to call because my credit card charge is not approved. I have had 3 people tell me that they have taken care of the problem and that I will not receive any more emails, but they just keep coming. They cannot even tell me what my account or phone number was, but keep sending emails.

Efax is the biggest scam out there. Stay away at all costs. I have never been on a website where they automatically check you out without even a summary of your account charges. After making unauthorized charges to my account for a service I never used, they promised a full refund which they never honored. I had to dispute it with my credit card company. Stay away from eFax at all costs!

I cancelled with this company 4 months back (in August). The day after, I signed up with them because I read after I signed up all the consumer problems. Regardless, I cancelled and have since not used the email address that I signed up with, so i lost my cancellation email. November rolls around, and they charge me for the first time in 4 months, for that amount of time that I never used their service.

eFax poor customer service, unreasonable and expensive charges. They will not refund. I have been an eFax customer since 2003 and have not used the service at least for the past 4 years. They would automatically charge my credit card annually without any pre-notification. On 11/18/10, when I got my credit card statement, I noticed a charge for $139.95 for my yearly subscription made by eFax on 11/9/10. I called eFax customer service immediately. Customer service was basically rude and finally agreed to refund only $127, stating that I had called more than 7 days after the charge was made and they are taking $12.95 for that.

I have tried repeatedly to cancel "30-day trial subscription" for a virtual faxing software. It was immediately apparent to me that my office system would not support this; however, after many emails and phone calls, I have not received any actual "live" response from this company. Not only did they not cancel my subscription, but they have continued to charge me monthly for a total of $170. I am asking for a full refund. My credit card is freezing their account.

I signed up to use efax, didn't even have a chance to give out the number before I was getting junk faxes. So I called and spoke with someone. They gave me a web address I had to go to and fill out some information about the fax to stop the faxes. But yet still they came. So I called to cancel the service. Then I spoke with Pete who told me he would give me a $10 credit if I would stay and give them one more chance. I said fine. But I could still cancel if I was unsatisfied and that I would still receive the $10 he is crediting me now. He said yes.

Signed up for the FREE trail period and then canceled because I do not send that many faxes. Received a cancel confirmation. I emailed them after they charged my AFTER I canceled and told them to credit my account. I just received another charge. These people are stealing money from consumers.

I noticed that my credit card was still being charged for an eFax account that was supposed to be cancelled 10 months ago. I called to receive a credit and to cancel my account again. When I called I was told to cancel online - so I did and I entered into an online "chat". I was told that I never cancelled my account, even though there is no activity on the account, I was told that I would not receive a credit for the months that I was charged. I then told eFax that each month the charges are never the same and he said I was wrong that all the charges are the same. I told him that I was looking at my credit card statements and they are not the same, etc...

Joined during 2 week trial period after which I attempted to cancel the account. Attempted to cancel via email, via customer service on the telephone, via customer service chat on their website, and in writing to their office in California which flatly refused to cancel the account or refund the money.

I signed up for their FREE service and I noticed (a month later) when I got my credit card statement that they charged me a "monthly" fee of $9.95. I emailed their customer svc to find out why. They told me that I signed up for the "Plus" service and that was the monthly fee I agreed to. Well, I did not agree to any such thing and was told my account would be switched to the FREE one.

I signed up with efax for a toll free fax number several months ago. They were great, until I needed help. The credit card they had on file for me expired, and they did not request the new expiration date. Finally, after two weeks I found out why my faxes were not being sent, and called them. They updated and charged my credit card (4 times the amount they were supposed to) but they never restored my fax service. I've since called them (long distance) 3 times and waited on hold for nearly an hour each time. On the third time they promised to restore the fax service, but only did so for about one week. As I write this I've been on hold for over 35 minutes.