eFax Reviews

I had a number with eFax and paid by year. They billed it to my credit card. My billing was December to December. Last month, they automatically billed for renewal without asking for confirmation. After seeing my credit card statement, I logged into my account to cancel the service. But guess what, the only way to cancel an eFax account is by calling numbers provided in the company website. Anyways, I called up the customer service to cancel my account. The customer service person suggested that I keep the number for one more year since they have a "NO REFUND POLICY" (or shall we call it a rip-off scheme). Nevertheless, I insisted that he cancel my account and he did so and sent me a confirmation. The confirmation has no mention of any refund. I am going after them to get my money back.

After my 30-day trial and having never used the service, I had to jump through hoops to try and cancel the service. I was obviously sent overseas to a call desk. This person offered several iterations of the product but without explaining the terms upfront. I had to ask about everything. Finally, I thought about staying with an amended plan, but he then informed me this would be completely new and that I had to still pay for the initial plan cost. I just decided to cut my losses and run! I encourage others to do the same.

Signed up for a free 30-day trial. They had a guy call me from a number to verify that I signed up for eFax. I asked him three times if it was a free trial and that my account was not going to be charged. He assured me. The next day, it was charged. Contacted them right away and they wouldn't respond. Canceled the account. Now taking other avenues to get money back.

I canceled my eFax account about a month ago, within minutes of being charged after the 30-day trial. My account was closed and requested a full refund. Customer support claimed they submitted a request for a refund. I was told to wait for a response about 7-10 business days. It's been nearly a month and no response. They took $67 from my account, my eFax account was canceled without being used, and yet they get to keep my money. This is unacceptable. I started a petition -> Petitions.moveon.org. Something's gotta give.

I've worked for j2 Global for 3 years now. We have monthly quotas to sell the product. Not only do they fraud customers, they fix commission reports to steal half your commission. Every month, it's a fight for your money. You sell the product, meet goal and they claim customers cancel so they don't have to pay you. As we know as employees, it takes an act of congress just for customers to get through to cancel so we are aware that it doesn't happen that fast. Revolving door in the sales department. It's like working for a loan shark that pays you then take it back plus interest. How this company continue to stay in business I don't know. We as employees are trying to start a class action lawsuit for back commission.

I apparently created an e-fax account back in 2012, and early in 2013 I created a second e-fax account not realizing about the first one utilizing the same email address. I had been told that the additional charges could not be refunded and had to go through their supervisor. I have utilized this service very sporadically and when I did use it, I had numerous issues. After reading the other reviews I am convinced that cancelling now would be in my best interest. Not getting a monthly email or letter billing is definitely unscrupulous.

I had to send a fax internationally 6 months ago. I created an account for a 30-day trial. I sent the fax 6 months ago. I looked into my bank account today, and they took money every month since then ($15), even if I did not send any fax since then. I sent an email today to cancel the account, and they say they will not cancel until I call internationally to who knows what location at a specific program??? I called the bank and asked them about these transactions. Most probably, I will cancel and close my bank account with Skrill (owner or partner of eFax) who authorized these payments without any approval or notice from me (they ask in the past for approval for other transactions, but not from eFax). Take care!

eFax has absolutely awful service and even worse customer service. I am in sales and was waiting for several faxes to close out my month. I hounded my customer all day and she assured me she faxed it to me. I ended up at FedEx office waiting for the fax there, and then paid $26 to receive the fax. I called eFax, only to be left on hold for 46 minutes. I then called back and asked to be credited for the $26 and they absolutely refused to do it. I kept asking for possible ways to be refunded for their server being down, only to be insulted by some guy in India saying, "You are not getting a refund. Are you able to understand that?" Unbelievable. I promptly cancelled my service because there is no recourse when it doesn't work properly. Do not get eFax.

I have been with eFax for a few years and have always paid a year in advance. I recently renewed for another year (automatically charged to CC). I called and cancelled last week, citing low usage of their product and no longer needed their service. I inquired at that time how the 11 months I would not be using would be credited back. I was told the CC I used would be credited within a few weeks. Yesterday I received an email with the following message: "We regret to inform you that the refund request submitted to our Billing Department was rejected based on our Customer Agreement, section 17 b, located at www.efax.com. Our deepest apologies. Please let us know if you have any other questions." It seems they do not like to give refunds and would rather just keep your money. Very poor business practice, which will one day cause their demise.

We are investigating a class action lawsuit against eFax in connection with its false and misleading advertising and its failure to allow consumers to cancel their services. If you have tried unsuccessfully to cancel your service, please call us as soon as possible at 1-855-505-5342.

I signed up for the free 30-day use of eFax. You have to put in a credit card to do that. When the 30 days was up, they started charging my credit card $16.00 per month. When I discovered this, 31 days later, they had dinged me for $32. I never had any notification by email (which they had on file). When I tried to cancel, I found myself searching on their website for a way to do so, only finally finding the answer in their FAQ section, not very obvious. The information there directed me to a phone number.

I have a number with eFax and paid by year. On their site, there is nothing saying that when adding a number, there will be charges. I added 2 numbers; they charged my credit card $333.00. When I found out, I called customer service and they refused to refund me of these 2 numbers. I want to put a complaint to the BBB so I asked them where is the company. The customer services supervisor said they are in Ontario, Canada but when I checked the website, the only address listed is in California. I went on chat with the salesperson; she terminated the chat (I have a copy of the chat) but she did give me the number to call for customer service. This is the way eFax operates. I just do not understand why they charged me without clear notification on the site and lie about the company location. Is this fraud?

I've been using eFax for several years at $17/month. My fax volume is very low, averaging less than 2 a month and typically less than 8 pages each. This week, I sent a 40-page fax to a mortgage company and a copy of the same back to myself. The first attempt to the mortgage company failed, but I received my copy. I re-sent from the eFax app, which wouldn't let me remove myself as a cc, and it went through. In total, 3 faxes were successfully transmitted. Today I saw two $10 charges on my credit card from eFax, so I called them to find out why. Their interactive voice response system is unbearable, and it took me forever to talk to anyone. I was told that the 3 faxes I sent exceeded what was covered by my "premium" plan, which is supposed to include 30 faxes a month. I don't understand and the eFax rep couldn't explain it. I told them I wanted the two $10 charges reversed, and they wouldn't do it. This is a rip-off. I cancelled my eFax service immediately and will never use another product from this company.

I was a customer of eFax for several years and believe they would send me either letter or email saying my membership would auto-renew. My billing was March to March annual period and I left my company/job last June 2011. When it came around to March 2012, they just automatically billed for renewal without asking for confirmation (that's terrible business and very sneaky!) to an eFax number and email I hadn't used for 9 months. I was also no longer at that address or phone. When I saw the charge I complained to the credit card, they took it off but then last month added back as they said eFax said they were never contacted. I’m still in the process of fighting with them to get this refunded. I'm simply not paying for a service I didn't use and for that matter, they had me prepaid the previous year, and I didn't use from June to March so they already got plenty!

I was a customer of eFax for a few years yet this year, I was never provided a bill or statement for pending fees. I submitted cancellation for year-end, which was in July 2012. On July 28, 2012, my bank account was billed automatically for the upcoming year, $169.00, yet when visiting my profile and billing statement online, there were no charges available to be viewed. Ridiculous fees for a service like this with today's technology! I thought the account was cancelled since there were no charges pending and I had not received a billing statement as I had received in the past years. When calling customer service, they were reluctant to give me my money back and then after an hour of negotiating with them, they said they would give me my money minus $17.00 in handling fees! When asking to speak to a supervisor, they laughed and put me on hold for another half an hour. I finally called my bank and asked them for help with the illegal charges. The customer service department is not in America, you will deal with a foreigner.

Cannot cancel - I want to cancel eFax services as I don't need them anymore. One insufficient answer to my many emails. When I call the number they provide for cancellation, I get an unintelligible message from an answering machine. I can't think of any consequences other than them charging my credit card. Will I get any actual help from your side?

eFax customer service is the worst I have ever encountered. I tried (unsuccessfully) to send my tax return via eFax to Bank of America for a mortgage. The file was uploaded, but BOA never received it. eFax charged me $13.70 in addition to my normal monthly fee! Not only would eFax not refund the $13.70, but they wouldn't resend the fax that wasn't ever sent correctly in the first place! And, they were rude on the phone!

Make sure to call to cancel. I tried to cancel the service by email and thought that would be enough, until I noticed a charge on my bank account a month later. I then tried to go through my bank and challenge the charge. Meanwhile, I got charged for another month of the service. When I finally looked up the phone number to cancel (1 800 958-2983), I was finally able to cancel but was not reimbursed for the two months I never used their service. Bad business.

After signing up for eFax in August 2012, I used them to submit a few faxes back to the US from the UK. But it was a tremendous hassle, as the faxes repeatedly failed due to one of the website's entry fields repeatedly telling me I had entered a non-numeric character in the "Description" field. In my experience, usually descriptions include more than just numbers. I tried cancelling my account and creating a new one. After two days of trying, the fax finally went through; and I cancelled the second account as well.

I canceled within 15 days and was still charged for free trial.

I had an existing account that is prepaid for a year that allowed 100 pages a month. I used a max of 25. I was charged on my credit card an additional $3. I was told that there is a glitch in their system and it totaled all pages since December 1 until March. They would credit my account. In the meantime, I have no credit and the next month, I am charged another $65. I called and they told me the last rep changed my account to a new one and forgot to back the fee out and show a credit. I said I never authorized a change of plan. The rep told me that they can do anything they want. I said a new plan demands my approval and I didn't. He was then nasty and condescending. I asked for a supervisor. He said they are co-workers and he was a part time supervisor.

The J2 Global Communications eFax sent is crooked and wrong. Do not use this company. I signed up for 30 days free trial offered on the website, but canceled the next day because it did not meet my needs. I called and canceled on the phone, but three months later, in January, I noticed that they were charging me $16.95 every month on my credit card even after I canceled in September. I called again, they told me that it was canceled and gave me a cancellation number. Today, I looked at my statement, they are still charging me $16.95 every month. These people are shameless unethical crooks. See their complaints on YouTube and on Google. Stay away from them. Never give them your credit card number.

J2 Communications eFax Send is crooked and wrong. Do not use this company. I was charged more than $160 for sending a handful of faxes in January. I couldn't get anyone to explain the charges or how they do things. I really found out the hard way. I hope I can save someone else the waste of time and money.

This is the worst company I've ever had the displeasure of doing business with. I began receiving unauthorized faxes, over 100 pages of computer gibberish to my efax account. Unknown to me, was that eFax charged me $10 for each of these faxes (37 total). I was unable to get these faxes to stop, since I did not know who was sending them. I tried to get eFax to refund these charges, after spending over an hour on hold with two different departments, and was told that they were "unavailable" to assist me, and the manager was "too busy". I tried going through American Express to get these charges reversed, and they just sent me a copy of eFax terms & conditions, and refused to give me a refund.

The service was good until I no longer had need for fax service and canceled it. That was 18 months ago, and they are still sending me emails at least every 2 weeks telling me I need to call because my credit card charge is not approved. I have had 3 people tell me that they have taken care of the problem and that I will not receive any more emails, but they just keep coming. They cannot even tell me what my account or phone number was, but keep sending emails.

Efax is the biggest scam out there. Stay away at all costs. I have never been on a website where they automatically check you out without even a summary of your account charges. After making unauthorized charges to my account for a service I never used, they promised a full refund which they never honored. I had to dispute it with my credit card company. Stay away from eFax at all costs!

I cancelled with this company 4 months back (in August). The day after, I signed up with them because I read after I signed up all the consumer problems. Regardless, I cancelled and have since not used the email address that I signed up with, so i lost my cancellation email. November rolls around, and they charge me for the first time in 4 months, for that amount of time that I never used their service.

eFax poor customer service, unreasonable and expensive charges. They will not refund. I have been an eFax customer since 2003 and have not used the service at least for the past 4 years. They would automatically charge my credit card annually without any pre-notification. On 11/18/10, when I got my credit card statement, I noticed a charge for $139.95 for my yearly subscription made by eFax on 11/9/10. I called eFax customer service immediately. Customer service was basically rude and finally agreed to refund only $127, stating that I had called more than 7 days after the charge was made and they are taking $12.95 for that.

I have tried repeatedly to cancel "30-day trial subscription" for a virtual faxing software. It was immediately apparent to me that my office system would not support this; however, after many emails and phone calls, I have not received any actual "live" response from this company. Not only did they not cancel my subscription, but they have continued to charge me monthly for a total of $170. I am asking for a full refund. My credit card is freezing their account.

I signed up to use efax, didn't even have a chance to give out the number before I was getting junk faxes. So I called and spoke with someone. They gave me a web address I had to go to and fill out some information about the fax to stop the faxes. But yet still they came. So I called to cancel the service. Then I spoke with Pete who told me he would give me a $10 credit if I would stay and give them one more chance. I said fine. But I could still cancel if I was unsatisfied and that I would still receive the $10 he is crediting me now. He said yes.

Signed up for the FREE trail period and then canceled because I do not send that many faxes. Received a cancel confirmation. I emailed them after they charged my AFTER I canceled and told them to credit my account. I just received another charge. These people are stealing money from consumers.

I noticed that my credit card was still being charged for an eFax account that was supposed to be cancelled 10 months ago. I called to receive a credit and to cancel my account again. When I called I was told to cancel online - so I did and I entered into an online "chat". I was told that I never cancelled my account, even though there is no activity on the account, I was told that I would not receive a credit for the months that I was charged. I then told eFax that each month the charges are never the same and he said I was wrong that all the charges are the same. I told him that I was looking at my credit card statements and they are not the same, etc...

Joined during 2 week trial period after which I attempted to cancel the account. Attempted to cancel via email, via customer service on the telephone, via customer service chat on their website, and in writing to their office in California which flatly refused to cancel the account or refund the money.

I signed up for their FREE service and I noticed (a month later) when I got my credit card statement that they charged me a "monthly" fee of $9.95. I emailed their customer svc to find out why. They told me that I signed up for the "Plus" service and that was the monthly fee I agreed to. Well, I did not agree to any such thing and was told my account would be switched to the FREE one.

I signed up with efax for a toll free fax number several months ago. They were great, until I needed help. The credit card they had on file for me expired, and they did not request the new expiration date. Finally, after two weeks I found out why my faxes were not being sent, and called them. They updated and charged my credit card (4 times the amount they were supposed to) but they never restored my fax service. I've since called them (long distance) 3 times and waited on hold for nearly an hour each time. On the third time they promised to restore the fax service, but only did so for about one week. As I write this I've been on hold for over 35 minutes.