eFax Reviews from Real Customers

Page 5 Reviews 470 - 670

AmyBryceville, FL

Reviewed Dec. 23, 2010

I cancelled with this company 4 months back (in August). The day after, I signed up with them because I read after I signed up all the consumer problems. Regardless, I cancelled and have since not used the email address that I signed up with, so i lost my cancellation email. November rolls around, and they charge me for the first time in 4 months, for that amount of time that I never used their service.

They even told me I had 15 received faxes (but I've never used their service). I never even knew my fax number for that matter. I signed up to try for seven days. For people who speak with their customer service, and want to get to the Americans, ask to speak with level 2 support. They are the American reps, and while they are still rude, they can submit a refund request, and give you a case number thru email. It took me about 5 days of ** with them, but I know how to get things done, and what phrases to throw around. If anyone needs help with eFax, email me at **, and put eFax help in the subject line. I had $70 stolen from my bank. I had fees assessed by my bank, time that it took especially during the Christmas season.

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RengaSuwanee, GA

Reviewed Nov. 20, 2010

eFax poor customer service, unreasonable and expensive charges. They will not refund. I have been an eFax customer since 2003 and have not used the service at least for the past 4 years. They would automatically charge my credit card annually without any pre-notification. On 11/18/10, when I got my credit card statement, I noticed a charge for $139.95 for my yearly subscription made by eFax on 11/9/10. I called eFax customer service immediately. Customer service was basically rude and finally agreed to refund only $127, stating that I had called more than 7 days after the charge was made and they are taking $12.95 for that.

When I told them I received the credit card statement only on that day and came to know about the charges and there was no pre-notification from them about this charge, they told me they are not required by the contract to return any money nor give notification. I asked to speak to customer service supervisor and I was denied stating the supervisor was very busy. Their website also does not list their leadership info to complain. Basically, here is a company at this digital age that is very expensive, very rude, zero customer service and looks at only swindling customer's money. Should stay away from a company like this.

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MargaretWestport, CT

Reviewed Dec. 9, 2009

I have tried repeatedly to cancel "30-day trial subscription" for a virtual faxing software. It was immediately apparent to me that my office system would not support this; however, after many emails and phone calls, I have not received any actual "live" response from this company. Not only did they not cancel my subscription, but they have continued to charge me monthly for a total of $170. I am asking for a full refund. My credit card is freezing their account.

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KirstinColumbia, SC

Reviewed July 19, 2007

I signed up to use efax, didn't even have a chance to give out the number before I was getting junk faxes. So I called and spoke with someone. They gave me a web address I had to go to and fill out some information about the fax to stop the faxes. But yet still they came. So I called to cancel the service. Then I spoke with Pete who told me he would give me a $10 credit if I would stay and give them one more chance. I said fine. But I could still cancel if I was unsatisfied and that I would still receive the $10 he is crediting me now. He said yes.

I asked because I did not want this to cost me any more for continue to try this out as I explained to him I was not going to give out the number until I saw that I was no longer getting all these junk faxes. He said that I could still cancel and that I would receive the $10 he is crediting me. So yet again a little while later after I return from a trip I find more junk faxes in my info box. The reason the junk faxes are an issue at a certain point after you have sent and received so many faxes they will start charging you per fax page. So I wanted to make sure I put a stop to all these junk faxes before I put this service to use. So I since it didn't stop I called to cancel. No problem cancelling, he told me that I would get $155.37 then I asked doew that included my $10 credit that I was promised he said no he would have to add that, so now my total is $165.37 I told him thank and that was it.

Now a few weeks later I get my credit card statement that says $155.37, minus the $10 so I call again. Now they tell me that those $10 remain on my account and they will not be credited to my account. So I told him basically I was lied to, given false information. Tricked into staying longer. Is that correct? He said no it is on your account. Well I told him that is not what I was explained when I wanted to cancel my account and I was asked to stay. I explained my understanding of the offer and he agreed I would receive it when I left. So there for I would lose nothing by trying your service a little longer. Otherwise I would have left that day and lost nothing further. By staying longer that cost me more money.

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TracieDansville, MI

Reviewed Feb. 19, 2007

Signed up for the FREE trail period and then canceled because I do not send that many faxes. Received a cancel confirmation. I emailed them after they charged my AFTER I canceled and told them to credit my account. I just received another charge. These people are stealing money from consumers.

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CarriePalm Beach Gardens, FL

Reviewed Oct. 10, 2006

I noticed that my credit card was still being charged for an eFax account that was supposed to be cancelled 10 months ago. I called to receive a credit and to cancel my account again. When I called I was told to cancel online - so I did and I entered into an online "chat". I was told that I never cancelled my account, even though there is no activity on the account, I was told that I would not receive a credit for the months that I was charged. I then told eFax that each month the charges are never the same and he said I was wrong that all the charges are the same. I told him that I was looking at my credit card statements and they are not the same, etc...

I didn't get anywhere with the representantive, so I am now looking for consumer affairs to help me. I was over charged each and every month - I have my credit card statements to prove it and I want a refund for at least 6 months. I cancelled it the first time over 10 months ago, and for some reason there was a technicality and they didn't cancel my account. Here is the chat, which can help explain my frustration. I also can send my credit card statements to you for proof that I was charged different amounts each and every month.

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SuzanSan Antonio, TX

Reviewed July 21, 2006

Joined during 2 week trial period after which I attempted to cancel the account. Attempted to cancel via email, via customer service on the telephone, via customer service chat on their website, and in writing to their office in California which flatly refused to cancel the account or refund the money.

Billed not only for monthly service charges, but also for $70.00 in unexplained charges that hit in one month, driving up their take from my credit card over $100 for a single 30 day period.

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AngieSeattle, WA

Reviewed July 28, 2003

I signed up for their FREE service and I noticed (a month later) when I got my credit card statement that they charged me a "monthly" fee of $9.95. I emailed their customer svc to find out why. They told me that I signed up for the "Plus" service and that was the monthly fee I agreed to. Well, I did not agree to any such thing and was told my account would be switched to the FREE one.

Next statement, another charge! I emailed customer service again to cancel my account. I got an email back saying all was well and I was to get an $8.50 refund which I did in fact get. Just got my new statement and there is that $9.95 charge again!! I called customer service this time and they can't even find my credit card # in their system and don't know how I'm getting charged. I think its a scam. They've asked me to send my card statement with a letter to them.

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JamesNew Port Richey, FL

Reviewed Aug. 27, 2001

I signed up with efax for a toll free fax number several months ago. They were great, until I needed help. The credit card they had on file for me expired, and they did not request the new expiration date. Finally, after two weeks I found out why my faxes were not being sent, and called them. They updated and charged my credit card (4 times the amount they were supposed to) but they never restored my fax service. I've since called them (long distance) 3 times and waited on hold for nearly an hour each time. On the third time they promised to restore the fax service, but only did so for about one week. As I write this I've been on hold for over 35 minutes.

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