eFax Reviews

I signed up for the free eFax trial. I sent one fax to test the service. It took several tries to even successfully be sent. I decided not to proceed with the efax past the trial date. I went to cancel the service and was unable to. They stated I was already in the paying phase, even though I was still (by days) in the trial phase. I was told to send an email to the support desk. I sent an email requesting the service be canceled. I never received a response. I was charged the monthly rate and in addition, the resolution when I contacted support was to offer me a different monthly efax plan. There is apparently no credits available for anything associated with efax, per the support person.

Always dismayed when people seem to try to keep you captive to a service - Was looking through some billing and found two eFax accounts. Looking at it, seems like we had been customers for 14 years, but last few years had practically 0 use. Our responsibility for not keeping track, but ran into several negatives while trying to cancel our service.

They helped me by email very quickly. I had a question and they replied right away and were very kind. Their website is easy to use and setup was super fast. I set this up to receive a fax since I don't have a fax machine. Would definitely recommend.

Representative Nicoleta L was able to listen to my issue and resolve quickly, and my account. She was able to do all this while I waited patiently over the phone. Customer Service Advisor - Consensus had a very short hold time. She did a great job.

Eveldina is professional, kind, and it has been a pleasure to talk to her! I like the way she took the time to explain the products. Her patience to listen the client needs it has been notice. I just want to leave here a comment so the customers satisfaction does not pass unnoticeable! Thank you Eveldina and have a great day!

CONSUMERS, BE AWARE!!!! For the past 24 months, the faxing service that we signed up for and agreed to pay $19.99USD per month has cost us over $300USD per month. When signed up after the free trial, we chose the $16.99USD per month. Still, we were contacted by their sales team using terms such as "limited time offer" and "HIPAA COMPLIANT Service" to pressure us to the more expensive package. Yet a few months later, we found out there is no package that would be "Unlimited," nor does the company offer it for a "LIMITED TIME" despite the evident change in subscription from $16.99 to $19.99, the company denied ever knowing or offering such service.

Nicoletta was very very patient and very helpful in getting my questions answered and problems solved. There were issues with the email being verified when I signed up for the free trial, but she guided me through it.

Canceled during trial, and in January and it's April and yesterday another charge even more than originally was quoted from you hit my account, bunch of scamming thieves, California is where you belong!!

I needed a fax service for two faxes in 2021. I didn't cancel before the end of the trail so I ended up paying which I acknowledge was my fault. I only set up one account. However mysteriously there were two accounts under my name opened at the same time. I only discovered this when I saw that I was continuing to be charged for a service I believed to be canceled in December. I contacted customer service and that's when I learned of the other account.

I signed up for eFax so I can work from home and have access to remote faxes for communicating with the doctor offices. I was offered free trial for 30 days and won't be bill until 30 days. When I checked my bill within 2 weeks, I was charged $10 every other day for using this. I called the CS and they told me it was correct and I went over using the eFax. I explained that I should never be charge since I was under the trial period. I asked for the management and they told me they will have management contact me after taking my info but never heard back from them. I have been charged over $139 within 2 months. I want my money back and they refused to communicate with me. Now, I want to cancel the service and for a full refund for false advertisement and for unauthorizing charges.

Nicoleta L. - Support Advisor, Consensus@ -- she was both courteous and efficient in handling my subscription cancel. She also noted consequences involved / + concluding advice regarding the various eFax products. James M.

I was expecting a fax and checked my account to see if it had come in. I found that my account was suspended, but I hadn't recalled getting any notices. I called CS and got the Ireland help desk. We could barely hear each other at first, and I thought, "Oh boy....this isn't going to go well." But I got Stefan P. Multilingual Customer Service Advisor, Consensus Cloud Solutions.

She was clear, concise, and positive. I needed to cancel my account and it was quite easy with her help. She knew what she was doing and knew all of the answers to my questions. I wish all customer service representatives were like her.

I was looking for a free/cheap online fax service (I only send2-3 faxes per year) - possibly paying by the page. That's when I came across eFax - which I thought had some decent reviews. It did indicate that there was a free Trial - so what did I have to lose. Well, so I picked out a fax number (which I didn't really need given that I just wanted to send a few pages - but oh well). Then it asked me for my billing address and credit card - a little concern there - but ok it is free trial and you take the risk that they will bill you if you don't cancel on time (been there done that - so ok). There is no obvious mentioning of the fees or service package at this time unless you specifically look/click for them (I didn't as I thought that I was signing up for the free trial).

Cancelled service because I didn't use it or like it and they continued to bill me anyway! I called in a second time to cancel again and they wouldn't give me a refund for the charges!! Do not use them.

When canceling during the free trial, make sure to save the confirmation number. They won’t have any record that you canceled and will ask for it if you message to correct the issue. They’ll also say that you could provide the cancellation email, but they don’t send one out- at all. Even after I canceled and confirmed with a customer service representative, I never received a cancellation confirmation email. User beware.

Rip-off - no cancel allowed online without going through an agent, no billing notice, no cancel processing, and no refunds for future periods. Just cancelled with eFax, a Ring Central brand. Service works ok when needed; I haven't used in almost 2 years. Last December the renewal increased to $50/year minimum, so in January when I got credit card bill I cancelled online. Then, I was looking at my CC account online yesterday, I saw that another $50 charge came through for 12/10/21-12/9/22. I went to eFax site, logged in, saw it was active, hit "cancel" button and the web response was "this account may not be cancelled online, you must either call or start live chat."

Thought a fax number would be of use for the company so I used EFAX as they seemed to be the biggest company for this service. Used it once and only once because it didn't work. It said the transmission was successful on EFax but my customer did not receive the information, and the information was accurate after rechecked to be sure. I wanted to cancel the service so I did it online. That didn't work as I kept getting charged so I had to call. The person on the call was great however, I could hardly hear them and having to repeat themselves over and over again. This whole system just didn't work for me, from beginning til the end. *Just ask people to use scanners and email, less paper and more reliable!

I feel completely scammed by this company after signing up for a free trial that ended-up charging my credit card $16.95 for months until I realized. Customer service refused to rectify the situation in any way, shape or form and basically abruptly ended the chat I was on when I started asking more detailed questions about “my account” and how this could have happened. When I inquired about how many faxes were actually sent throughout my “subscription,” I was told that 1 fax had been sent (by me) and that the account had received an astounding 167 inbound faxes which was complete news to me. In other words what that really means is that my “account” had received 167 SPAM faxes during that period and that not one was legit.

I completed the subscription form, but then changed my mind about subscribing immediately (because of conditions that were disclosed only at the end of the process). I never used the service. I wrote to them the same day, and several times after that, to request closure of the account and a refund. They closed the account after several months and never refunded the 13.20 that I paid for nothing. These policies are not up to normal business standards. I would avoid this company in the future.

This company advertises their data sheets for their eFax security https://go.efaxcorporate.com/online-fax-to-email-for-business?leadSource=Search&leadType=Adwords&sourceURL=Google&campaign=14184251189&nw=g&geo=21143&device=c&adgroup=125770787499&kk=efax%20corporate&mt=p&pos=&place=&gclid=Cj0KCQjw7MGJBhD-ARIsAMZ0eetpHLNBPKvQAbXfx3llhg5Rul3Z3LJtE8sWefwutOMrCCQaCtvk3wkaAueDEALw_wcB.

I call for a billing problem and I speak currently french because I come from Québec (Canada) and I have problem to understand people who speak faster in english. The first customer prepose have a bad accent and speak very fast and after I ask him to speak slowly, he prefer to transfer me to an other customer preposee.

I cancelled my service in 2019 (see partial chat thread below to validate). They charged my card in 2020 but unfortunately I did not notice it. They charged again in 2021 and I noticed it. On 7/28/21 I spoke to Eda reference # **. She followed up via email on 7/27/21 (see below) saying they couldn't find any record of my account and to dispute the charge. I disputed the charge with AmEx and AmEx responded by saying efax / J2 denied my account was cancelled. I suggest not using their service because if you ever need to cancel you may find yourself in a bind. They owe me $169.50 from 2020 (too late to dispute charge) and $169.50 for 2021.

Upd. Someone reached out to me with confirmation of the cancelled account. Resolved.

We started out using Efax services as an individual account. Then we migrated to a corporate account. Efax failed to merge the two account and kept billing us for both accounts monthly. When we contacted Efax, they said we were supposed to send a specific email instructing them to cancel the individual account; although we told them this verbally while setting up the account. So, we sent the email confirming we wanted to cancel the individual account. Guess what? They still billed us for both monthly for subsequent months.

They will charge you even if you cancel, then the website doesn't give you the ability to cancel your account (as their email reply tells you to do), so getting your refund is almost impossible without filing an unauthorized charge claim with your credit company. Unless you need a year's worth of faxing, don't sign up for this company. They are NOT transparent regarding their cancellation policies, and they DO NOT make it easy to reach someone for assistance....and even if you do, they do all they can to keep your money and not return it if you want to cancel AND get a refund! July 1, 2021.

I signed up for the 2 week free trial on my iPhone and was immediately charged. When I contacted customer service they said I couldn't do anything since apple billed me. I said how is this possible and I was told that the 2 week free trial only works if you sign-up online, yet the app even said there was a two week free trial. This is insanely shady to not find a way to refund and absolutely unbelievable that the app doesn't automatically wait 14 days to charge. Very shady and unethical company.

This should never have happened.

It's impossible to cancel your subscription. On the website they say you have to chat with a representative, and then the representative says you have to go on the website. Then, they simply ignore your messages and stop answering. I definitely do not recommend eFax.

Run away! Do not waste your time and hard earned money. I recently discovered that eFax is a scam. Unfortunately I learned this the hard way and too late to remedy anything. Many years ago I used the service and from what I can recall it was not a negative experience. Most recently I was in the middle of a 14 day free trial which included up to 150 pages and after the fact, I learned that it allows for 60 seconds per page. I was billed additional charges $10 x 2 on my credit card from the onset of my “Free Trial”. I assumed they were just pre-authorizations… not the case after all.

This app is a completely misleading. It says it's free for certain days then you will be charged. You have to put your credit card so you can activate. Do Not do it. After 15 mins of using app I received an email. They had charged $10 dollars. Minutes later another $10 dollars. I called to complain and was told if it goes over 60 seconds You start getting charged. I canceled. They said they will refund. Ten minutes after ending call I get charged another $10 dollars. There is nothing about free. I paid $30.00.

The service did not work. I contacted them within an hour or so of trying it to cancel in writing. I’ve also called several times only to hold several minutes before being disconnected. Do not trust this site!

After posting the review on ConsumerAffairs, I emailed the eFax social support and they resolved the problem very quickly. My eFax account was cancelled like I wanted and I got a refund.

After months of disputing transactions with PC Financial who told me that I was emailing an autoreply which magically sent autoreplies to the autoreply, Efax has offered me a refund and resolved the issue through the Consumer Affairs complaint board.

To cancel an account, you have to pay for a month. It asks you to update billing info, even though the month was paid for and it charges you again. I have several fax services I use, and this was the worse. The fax quality is horrible. Do, not be conned in thinking this is #1 service. It's not.

I was using eFAX services since sometime, initially I was on monthly billing which was converted to annual billing at some point. As I was not using eFAX due to changed business needs, I tried to cancel it. I called their phone number to cancel which no one answers even after calling multiple times and waiting in excess of 30 minutes. It has recorded message to log in your account and cancel. I did that step as well, now it redirects you to chat with them. Chat is basically robot which directs you to email them. So I am on next step to email them which auto responds to call them. So I call it vicious circle of overcharging outgoing customers. BEWARE of these people and be ready to be charged $174.45 if they have your credit card.

I signed up for a FREE service and was duped into thinking that is what I had. Pretty much eFax is following the cliché of tech companies. Scamming folks with promotions for FREE service then requiring a credit card, which eFax claims will not be charged. I signed up on 01/22/2021 and I cancelled the service within a week and was charged $10 for signing up and $26.95 for a months service, which I did not agree to. Stay away from eFax. This is not an ethical company. They lure one in with a FREE promotion only to use nasty bait and switch tactics.

E-Fax got back with me ASAP after posting this review and I have received a full refund. Thanks for your immediate attention E-fax!!

After leaving a comment here the company responded quickly with instructions for how to accomplish my request.

The eFax service is not possible to cancel. It's made to frustrate by design. I would say it's harder to cancel than a gym membership. Canceling through your account online is not possible: The cancel link in their billing page is non-functional by design. The cancel link tells you to open a chat window with a bot. The bot tells you to go click on the cancel link. Cancelling by email is not possible: An email sent to cancel generates an automated response. -It says you have to do it through chat or a phone call. Cancelling by phone is not possible: Their phone system is designed to frustrate you and make you drop the call. It repeatedly dissuades you from continuing the call. When (finally) someone picks up, they are very courteous as expected from what appears to be an outsourced call center. The representative agrees to cancel the account. ***The account is not actually canceled, forcing you to call back.*** Avoid. Buy a fax machine instead.

I was having an issue accessing my account for several days, and this lovely lady helped me recover my account. She also gave me some tips to how I can avoid any sort of issue like this one in the future. Thank you very much for your help.

I signed up for eFax to send a fax to my child's pediatrician. Don't know if she received it. The only reason I signed up was because there was a $10 setup fee and then it claimed to be free for two weeks. Turns out they bill you for a full year. I tried to cancel, but had to wait 2-3 days before I could. Once the option to cancel was available, it gave me a dialog box directing me to their chatbot. The chatbot, and their email support system, told me to follow the same process (which doesn't even work) to cancel my account. I've tried email, chat, phone and Twitter, but no reply. This is unacceptable and I will be telling people just to go to Staples to do a fax, because eFax is a ripoff and not worth the time. I wish I'd never have signed up.

Very happy with the service, I truly recommend it! I called the customer service few days ago because I had some issues with my fax number and the customer service representative solved the issues very fast.

I Have been using eFax for many years now, and the support team always respond to my queries efficiently. I spoke today with Lia, and she was very polite and professional. I would recommend efax to anyone who needs to use fax service.

I had an issue logging into my account. The agent was very friendly and helpful and sorted my issue quickly. I Would recommend this Company for your Fax Solution, easy to manage your faxes online and assistance is there when needed.

I have tried to reach both their billing and customer service departments on every phone number they have worldwide, on multiple occasions 4 January - 8 January 2020. The one time I was able to get a person to answer, the line soon disconnected. It would be in their best interest if they would actually answer their customer support lines so that customers can arrange to pay them.

I needed to send a single page fax a few months back. Signed up for this service to get it handled because it was for a doctors appointment. Seems pretty clear-cut when you sign up for the service but if you ever need to cancel your service buyer beware. They give you instructions on the website but the instructions given do not match what is on their website. The only way to REALLY cancel this service is to either cancel your card or use a prepaid card so they do not constantly charge you for the service. This service is based on the monthly subscription fee and if it is not paid they try to tack on another fee to that. I have been trying to call and attempting to get someone on the phone for two weeks now as I do not want to pay for this service to no avail. This is highly suspicious that a company would make it this difficult to cancel the service you may no longer need. The only way I know how to get in contact with them is going through a review site.

Do not recommend at all. I had a free number for over 10 years and was receiving faxes periodically. I just received an email last week, telling me I have a new account and phone number. So I thought it was a fraud and close it. I tried logging in to my old account and received and error. I contacted eFax and told me they gave my fax number to another person and opened me a new one without telling me or consent. Now some stranger is getting my personal faxes. I have to contact all healthcare providers, banks and government agencies and tell them not to send my personal info to that number anymore, it will be going to a stranger. I hope I do not get ID theft, I will hold this company responsible. Customer service just shrugged. I will never purchase anything from this company. Do not recommend at all!

Terrible customer service. I signed up for an eFax Plus account, which I no longer use. I decided I wanted to cancel my subscription since I never use it, but when I call customer support to do so, no one answers the phone. I have also sent numerous emails which have gone unanswered. I am growing increasingly frustrated as they have no problem taking money from customers, but refuse to help in any capacity with billing/technical issues. This company is fraudulent.

My efax no longer works. I've paid for about 15 years. There is NO customer support. None. Efax has no support, no chat, no email response, nothing. They have sales teams ready to go to take your money, but NO support and their service doesn't work.

The Support Team was able to provide a satisfactory resolution. Thank you.

I was having trouble using the app. The Customer Service team not only helped me resolve the issue, they also provided tips on using fax by email and the website. Very convenient and much appreciated.

I give one star because it's hard to reach support for billing/technical issues. They don't return email request, hold time is horrific, unexplained charges and there are always issues with faxes being unsubmitted with no resolution from support. In addition they will charge you for the faxes that were not delivered. Do not purchase eFax because you will be overcharged and very disappointed with all the technical issues and charges by the minutes it take to try and send a fax. I think I'm going to just buy me a fax machine.

I don't usually write reviews, especially for a positive experience, but I am so happy with the service I just received from eFax. I was dreading making the call, but the team was able to help with my question so quickly! Happy I did so. :)

It does what I need, but it needs a paint job. Account interface looks like it has not been updated in years. Other than, that I don't have any other problems. Faxing by email is the way to go versus using a machine.

We are using eFax services for more than 5 years now - it's quite easy to use and very helpful. Contacted efax today for some minor changes. John was very helpful and easy to communicate with. highly recommended!

I signed up for the two week free trial but then was billed $179 the same day. I sent an email to eFax straight away but never received a response. I then tried reaching out through chat and the representative Brian C. disconnected the chat 3 different times after I explained the situation. I then tried calling the number posted on their website and was put on hold for over an hour and then I finally hung up. There is clearly something shady going on with this company if they are so deliberately evading their customers. I strongly recommend not giving this company any of your financial info!!

I signed up to eFax in 2010. In 2011 I received an email from eFax sales that stated that my account had become inactive and that it will be closed. I replied to that email and advised that I wanted it closed and provided the account number and account details. Now in 2020 (9 years later), I have discovered that they have been debiting my credit card ever since!! I have tried contacting customer services who are a nightmare to reach via chat and was told after waiting around an hour that I need to contact EU customer support as I’m based in U.K.

I am just astonished that a company the size of eFax doesn't jump on things when they have made an error. EFax had us increase to a corporate package, to save money. Instead, we were then billed improperly many, many months ago. We brought this up to eFax. They looked into it and even acknowledged the error. Yet, not only has it not been correct, and no credit applied, and no accounting of all monies paid presented as we had requested, but they continued to auto-pay even when we removed permission from them to auto deduct their bill until this was all credited and the accounting confirmed. As the President of the Company, after a staffer had been trying by email and phone over and over, I personally emailed them asking for someone from management to contact me. Not a single email. Not a single phone call. EFax is truly disappointing and I would suggest if a corporate member you find an alternative company to use.

One word review of eFax = Avoid. Ok, before you sign up for eFax, please take a moment to understand their billing and cancellation policies in detail. [https://www.efax.com/legal#11] It appears that eFax has figured out the legal mambo jumbo to trap unsuspecting customers.

I had an E-Fax account for years. I retired in 2006 and didn't/don't need to receive or send faxes so I cancelled the account. During my working years I downloaded and saved a number of documents received through EFax and they are stored in the .efax format. I can NOT now open these documents. I have downloaded the current EFax software in an attempt to open them but every time I try I am required to open a NEW EFax account and of course PAY FOR IT. An online chat today confirmed that I have to have a CURRENT EFax account to open old documents.

I have sent a single fax with them back in December. I don't use fax on a day to day basis, I only needed to send one page to bring my minor daughter back home after a funeral. Since I don't need it, I cancelled (or so I thought) right away. In April I noticed my account was billed by them and I immediately tried to phone them and cancel. I got no answer at all, no available chat, no one answering the phone, no response to my emails. Same story every month. They have now billed me 118£ for a single page of fax and I can't reach them to get my money back and stop these payments. They are crooks and don't care about their customers at all! I've never been treated so unfairly.

Refund received. The prompt resolution by “social support” was appreciated. However, given my personal experience and those of several others, I wouldn’t recommend the company. I, simply, can’t bring myself to advocate their carelessness and malpractice.

Great service, the online account is super easy to use, plus, you can send faxes via email! I would definitely recommend if you are looking to send secure fax quick. Very very happy with this service.

The customer service team is always there to help with any query on the product. They are very quick at resolving any queries related to sending, receiving or account management. Keep up the good work!

Awesome. What an experience from the EFax corporate team, pleasant, knowledgeable, have all the answers, offered to follow up, upbeat, talked about the portal, gave accurate instructions. Explained all the advantages.

Last week I called the UK customer support line with a problem - we could not reach EU numbers. eFax representative John B. was pleasant to deal with, he managed to identify the underlying issue and came up with a solution - worked like a charm. Thank you!

I signed up to their free trial over a year ago. Ever since then I have been trying to cancel. You cannot cancel via their website. I have sent many emails that have gone unanswered except to say I need to call to cancel. When I call to cancel I always get voicemail. They have taken over $200 from my account!

I have completely had it with this company. I have called several times to cancel my subscription and an agent never comes to the phone. The website tells you there is a cancel option which is a lie. They also tell you that you can reach them by chat in which again, no option. I was billed yet another 16.95 and have been trying to cancel for over a month. If I do not receive a refund I will report them to every review site I can find for fraud. This is ridiculous that people have to jump through hoops like this. Terrible Company!!!!

Big thanks to both eFAX and Ereceptionist for the brilliant service, I got both fax and telephone line services setup in no time. Awesome people both sales and customer service team. #I would gladly recommend their services. Does exactly what it says on the tin!

Signed up for services that included a 30 day trial, and immediately realized it was far too expensive for our needs. Despite an immediate assurance from our sales rep, services were not immediately cancelled, and this led to emails with two departments, each saying they could not help us. We told our sales rep the same DAY that we wished to cancel. This seems to be well within a 30 day trial period. We disputed charges with our credit card company and ended up having eFax sticking us with over $125 of charges for no services provided. We continued to receive billings through the summer despite assurances of cancellation back to Feb/March. Email replies bring zero responses. To this date, we are still out the money, despite never having used any services. No customer satisfaction here, find a company with CUSTOMER service.

I’ve tried several times to reach the customer support from Israel. There is only an email address. Never got any answer, I plan to file a legal action if my account isn’t cancel. That’s insane and illegal.

Hi, I’m using their « trial » subscription and I want to cancel the service because they will charge me at the end of the trial if I don’t. They say there is a way to do it in our account/billing section but it’s not true. I sent an email but they never answered. Finally I tried to call them but I never succeed to talk with someone.

Signed up for account using free trial link (14/7 days, no 10$ activation fee), was charged immediately on my credit card for $26.95. Tried to cancel using online Billing -> Cancel, but got error messages (tried on 3 different computers, different browsers). Not sure if this feature is something that works for everyone -- maybe someone has had success using the online cancel? Called customer service, on hold for 20 min. Tried online chat, got connected to sales after waiting, sales person didn't respond to chat for several minutes, told me I had to get to Customer Service Chat for cancellation, had to wait 20 minutes.

I have been using this service for a few years and it made my life much easier I can say. The support team is amazing, gives you very fast resolution all the time and they are all so professional and patient. I would definitely recommend eFax. It really works.

I opened an account with this company last month. Without notice it was suspended and they took my money out of my bank account without providing the service I signed up for. I called Customer support who told me that if I wanted to reactivate my account, I would have to provide them a copy of my bank statement along with a copy of my debit card. Reference numbers ** and **. This is not an ethical company. Do not use.

Finally spoke with Sales Manager and we worked out a resolution. Still not happy with Sales Rep that painted a picture that was different than what was delivered. Overall I’ve invested too much time to switch companies at this time. Time will tell.

I signed up for a "free trial", unfortunately gave them my credit card number. When I contacted them to decline service, they would not let me cancel. They never sent one fax for me. They billed my credit card for $213.00 for this "free trial. I could not cancel the account. I was able to cancel the bank debit so they could no longer debit my account. I talked to Patrick ** on 2/12/20 - he said that he would give me credit but instead, I was billed for another month at $149.90. I called them back again and they assured me that they would credit my account. Never heard from them again until today, received a notice from a collection agency for the $149.90. These people are crooks - do not deal with them. I went to a competitor - GOLD FAX. Could not be happier!!! If you are looking for a fax service call them.

Signed up a few days ago to send some faxes and worked perfectly, Bella on chat was a great help and tried to convince me to stay but unfortunately I no longer need the service! If things change however I would definitely come back in the future if I need it again.

I recently signed up for the free trial and was unimpressed with their online interface. The website is clunky and confusing. When I cancelled my account online before the trial ended, I had to click through several confusing pages confirming the cancellation and was supposed to receive an email confirmation of cancellation within 24 hours. I would think they would be able to send a confirmation right away like other online companies. I never received that confirmation, instead I was charged for another month.

I signed up for free trial earlier this year. Efax has taken numerous amounts of money weekly. I have emailed no reply and daemon replies. The 0800 nz ph is disconnected. Almost $200 has been taken and no contact been received. I have proof. Sent proof. Not impressed. Unhappy customer. I want a refund.

Hi gang, So just a heads up on eFax. I cancelled my account yesterday (6/10) and I found out something pretty ridiculous today (6/11). If you cancel your account and have remaining pre-paid dollars on your account you have to call in after you cancel to get a refund. eFax will not automatically refund you the difference. So if you dropped $50 dollars in your account, used $10 of it and then cancelled your account they would keep that $40 unless you raise a stink about it. Because of this specific thing I won't be using this organization again and I will ACTIVELY inform colleagues, friends, associates, strangers etc. of this practice. I have a feeling that since the minimum is $10 bucks most people likely use 4 to 5 dollars of that and just leave the rest because it isn't worth dealing with. That is what happened to me. I realize it is a small amount of money but to not automatically refund the difference is... well... revolting.

I needed to fax something to an organization and used their free trial. I uploaded my document and submitted it to send. I waited 15 min., it didn't go through. I tried again, waited, but it still didn't go through. I resent it several times, even breaking it into two smaller files in case that was the issue. It still didn't go through. Their website kept saying that I would receive a confirmation email if it went through, but I didn't receive one. This was in the morning. In the mid-afternoon I received multiple emails stating that the faxes went through (hours later) and I was now charged $50 for overages (for resending the document). I tried to get into my account, but it was suspended for some reason. I used their customer service chat option to talk with an agent, but they refused to speak to me about it. I tried the chat again and he told me that their system was down and they couldn't help me. I should try back in an hour or two.

Fiona from eFax contacted me and the issue has been resolved to my satisfaction.

We have used eFax for over 10years. The service is reliable versatile and above all the customer service is fantastic. The web interface and the mobile App make it extremely flexible for work on the go.

Marijana Was truly Amazing and professional. Before my call I was quite annoyed with Efax as I thought they were charging me again but Marijana reassured me that it was going to be ok and that she was going to sort it out and she did. I’m grateful to have had someone who helped me. Very friendly, made me feel calm and peaceful and sorted out all the issues I had. Honestly Efax are extremely lucky to have such a high level of profession with people like Marijana working for them. Thanks you so much Marijana.

I spoke with Lia this morning and the experience was fantastic. She was extremely professional, incredibly helpful in understanding the issue and was immediately on top of resolving the issue. All this was done while being extremely nice, courteous and professional throughout. Was an excellent customer service experience and Lia was fantastic.

eFax responded promptly to my complaint and the matter has now been resolved.

I reached out to the support team to clean up our account after a previous co-worker who handled the account retired. Bella was prompt and very helpful. The adjustments were easy to make with her assistance. I am very pleased with the outcome and also happy with the amount we pay for the service we received.

I am extremely satisfied with the service I received from e-fax. Prompt, Efficient and world class. I had an issue which was looked into, the support service was able to contact and provide different solutions which worked.

I phoned customer service to close my eFax account as it was rarely used. I was offered a low-cost way to maintain my efax number and that will work well for me. John was very efficient and courteous.

Since April 2014 eFax have been charging me every month on my debit card to someone I've never heard of. I never set up an account EFAX, I've never received an email from them (prior to asking for a refund) and I have never used the service but they have fraudulently taken money from my account every month for 6 years. I only noticed it was coming out of my personal account when I stopped using the card every day and switched my personal account to another bank. They refuse to give me a refund and are now ignoring my emails. This is a scam. Watch out. Also I think the positive reviews on this site look incredible suspect. The language doesn't sound like real customers. I don't trust them at all. That's the only reason this company doesn't have the lowest score possible.

Like everyone else, tried it once, but couldn't see the use for it long-term. Who uses a FAX in 2020? But it's a total joke. This is what happened:

Excellent service from Marijana S. at eFax Customer Service. I wanted to cancel my fax number as I no longer need it. Offered one month free plus v reasonable price for a whole year if I stayed, but I declined. No pressure sales, just polite acceptance, contract cancelled immediately. Will certainly use them again.

15 minutes on chat to cancel my free trial, ridiculous!!!! Even if your service was good, to not care about your customers time I would NEVER use or recommend your services. I kept saying CANCEL, CANCEL, CANCEL and R ** kept trying to sell via chat. AWFUL!!!

I needed to cancel free trial - eFax is brilliant but only needed for 1 fax to my farmacia an emergency. Very understanding (Thanks Marijana). I am in Spain but Marijana had excellent english and was very professional. I recommend eFax to anyone requiring a fax service, Website very easy to use, instructions clear and you get notification that it has been successful. Ability to set up a contact list is a very good touch. Also Customer support is great. If I had a need for a fax facility I would use eFax every time.

I have just signed up to eFax and first thing I had to do was call for support, I was expecting a long wait as we're in the COVID pandemic lockdown, but the call was answered promptly. Josipa the support lady was very helpful and even leaned forward and advised me on how to get the best out of the service. I came away not only with my issue resolved, but also how to use the system more effectively.

Got charged for faxes that never went through because I was over my ‘page limit’. 7 faxes each listed as 1 page each somehow exceeded my 150 page limit. Customer service was no help. Will never answer the questions that are asked. Kept offering more services. Also made it very difficult to cancel.

Thank you for canceling, shouldn't be that difficult though.

We have been using eFax since 2009, we find the service extremely useful. The customer service is great, they respond to your queries very quickly and always happy to resolve them. We would highly recommend efax.

Update: One of eFax's representative reached out to me and resolved the issue. My refund was initiated the same day I wrote this review. Impressed by their promptness.

I paid $170 for the full year subscription. I sent 16 faxes for a total of 176 pages. I received 12 extra charges on my credit card for $10 each for $120 total. I called to request a refund. I was told I faxed over 2000 pages. I have email confirmations for 176 pages but I was refused a credit. FRAUD, FRAUD, FRAUD, FRAUD. I am disputing the charges on my credit card. Never have I been treated so unfairly.

On 4/6/2020, I signed up for the 14 day free trial. I was to receive free faxing on 150 pages as well as the $10 activation fee was waived. My account was not supposed to be charged until 4/19/2020 if I did not cancel the free 14 day trial. On 4/7/2020, my bank statement reflected that they had already charged my account $10 as well as there were two $10 transactions pending.

Great customer support. Joined online chat - got connected to an agent Anna in less than a minute. Great service, all questions asked are related to call. No additional Qs asked. Issue resolved in few minutes. Satisfied customer.

Free trial is a complete scam. Cancellation must be done through their "secure chat" which means you need to log in a wait in a queue for 20min. First attempt, I was told my account was canceled, but I was charged three days later. When I contacted a second time, after another 20min wait, they had no record of my previous cancellation attempt.

Company quickly reversed the charges and maid good on the credit. Thank you for taking care of this.

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Lia was very polite and helped me cancel my account. She was personable and professional at the same time. She did offer a good deal as an incentive to continue using their service, but was not at all aggressive with it.

About Lia D., Customer Service Advisor @ eFax: fast, efficient, extremely kind and friendly. Don't let her go! He solved all my problems, as the eFax slogan says: "...in 2 minutes!" If the rest of the services work the same, I have done a wonderful deal. BRAVO!

A very good experience with the customer service. They help me to close an account that I didn't use and in few minutes I've received the confirmation e-mail. The guy who talk to me was also very kind and funny.

I was able to call and cancel subscription with no hassle and fast. Support was easy to understand and did not try hard to change my mind which was nice. The program was easy to use. And less hassle the regular faxing.

They don't have any customer service and they will take money out of your account. I opened an account with them and tried multiple times to cancel it later on. Called their customer service but no reply.

I recorded the eFax rep Helen as she represented her herself. If you could rate less than 1 they would have received it. Totally fraudulent business practices!!! This company needs a class action lawsuit against them protecting the public because they a scammers scamming thousands of us!!! Efax lies to you about their service and billing practices and porting instructions for you to take your Fax number elsewhere. They are a fraudulent behaving company with extremely unethical billing practices as well as business practices. I was charged unauthorized charges on my credit card, immediately noticing this I contacted Efax refused to reimburse me for the charges to then back pedal to give me ONLY 1/2 credit towards future charges. Efax lies to you about the 150 incoming faxes. 150 outgoing faxes is not true. They will attempt to bill you for unsuccessful faxes and make up BS excuses.

Called into their support and Stefan answered the ticket. He was extremely helpful definitely going above and beyond in his help and guidance. In the end he managed to resolve all of our requests and issues. Excellent customer support. Keep up the great work.

I called to cancel my account after the trial because I don't need it right now. Marijana kindly informed me of other offers but when I told her I wanted to cancel she didn't push, and quickly resolved my request.

I called in to close my account (due to business needs) and the staff was very courteous about it and made the entire experience smooth without any hassles. The staff were considerate enough to inquire if the closure is due to any specific aspect they fell short on which was not the case. A big shout out to the support team!!

We have had multiple billing issues with Efax, we switched to the cooperate account for HIPPA reasons. I was quoted for a plan that I have now found out does not exist. I have reached out to our representative multiple times with no luck, I then went above her and reached out to both of her supervisors multiple. Still NO response. They sure are taking payments every month but cannot give me any answers or contact me back.

This company does not tell you the full details when you join yet they provide false information. It tells you that you have a certain number of pages but they charge $.10 per MINUTE it takes it to go through. I only found that out after sending 32 of 150 pages I was told I had but for a charge on my bank card. When I called, they told me I exceeded the amount of pages due to the time it took for my fax to be submitted. Of course it took longer than a normal fax because that is how they make their money. I will never use them again and I am now untrusting of these types of places. Do not give them your info or else they will find a way to charge you.

Called the Customer Service number. No long waiting in the queue. Explained my issue to the agent. The response was Competent, friendly and quick. An written email feedback was provided by the agent. Problem solved.

Updated on 02/25/2020: I originally posted a 1 star HORRIFIC DO NOT USE review. This was because after only agreeing to a free trial eFax announced they'd be taking money from me. I emailed IMMEDIATELY and said absolutely not delete my details I agreed to nothing. They continued to ignore my emails over the next five months and I had to have my bank block them from taking more money.

Horrible Customer Service experience through chat. It was clearly communicated that I would not like to continue service, however the rep continued to try to upsell me 3 or more times (as I'm sure is their job). I dealt with a service tech labelled as "J**". Instead of continuing to help resolve my situation in a way that I believe would have been beneficial to both sides, they disconnected the chat within about 30 seconds of their last response after realizing they could not upsell me. (I'd written about 4 sentences and was about to send.)

We had to reinstall a customer's computer. I could not locate an install file for the eFax app. I could log into the client's online account with no problem but she uses the desktop app. I looked through their website for any help with this. All info on their site leads nowhere. No place for a download link. So I start live chat. Very slow to respond. Finally I get a support connection with Kyle **. He will not give me the information I need without the last 4 of the credit card used for the account. The client is now not available. I explain repeatedly that I have the phone number for the account and the PIN. I am logged in. All to no avail. When I finally corral the client and we painstakingly go through her records, find the PIN and input it to the chat. No response. These people clearly don't care about their customers at all. Possibly the worst and most arrogant support I've seen in some time.

We have been using this company for years and they've always been reliable to what we need to continue to run our company and service our clients. Thank you for your awesome service on which we can depend daily!

I tried to cancel services with this company and they did not follow up on my request. They keep charging me. Their service only works about 80% of the time. The website/app is often down. Please do not let this company steal your money.

Great service! Very helpful in what I needed to have done for my business! The call was very quick. Only took about 20 minutes out of my day! Efax is a great faxing company, makes my life 1000 times faster!! Thank you so much for everything for helping my business!

I called the Customer Services Department of eFax, the gentleman that answered my call was very polite and knowledgeable. His name was John **. Once I had informed him of the issue, he immediately dealt with it in a professional matter. In addition, he informed me a different service that was available to me of which I was not aware of at the time. Brilliant Customer Services. Keep up the excellent service eFax.

Our business needed to send an urgent fax. We signed up for the eFax plus service and received the confirmation email and reviewed the terms of service, both of which stated that the service was available immediately. Both the first and second attempt at sending the fax failed. The customer service supervisor that I spoke to on the phone confirmed that in fact the service is not active for up to a few hours after signing up. Nowhere is this delay mentioned in the agreement or confirmation email upon sign up. As previously stated, they both say that the service will be available immediately.

I've used Efax for over a year and tolerated frequent "unsuccessful" faces; too bad I never did my research.. I was up against a time deadline today and was on it early this morning in case of any unexpected events: 4 hours after I sent the fax I had NO messages: I thought that perhaps I screwed up and didn't hit the send button. So I tried again and 6 hours later I had no confirmation one way or another and STILL no acknowledgement regarding the first fax sent in the morning. I called customer support and believe I got someone in Manila whose English skills were limited to "sometimes it takes some time: it is still sending". Absolutely the worst, bottom-of-the-barrel-God awful support experience I have ever had..I just can't find the words.... Very good. They lost me at "Hello".

The service itself works great, multiple options where you can fax from (email, app, website etc), the only catch for me is my fax volume which is low. No option to downgrade to a low plan (hence why I am giving 4 and not 5), the entry level gives 150/150 in and out, drop the zero off both if these and that's what I need, I only need about 20 a month but still need to pay same rate which is a shame. Besides my rant on cost I still need it and the value of faxes I receive are needed and worth the cost, the support staff are very nice and helpful and in my experience I've never had issues calling and getting through, emails usually answered within a few days.

I would highly recommend you not to use this company. I only sent less than 100 outbound pages yet I was charged $40 during my "Free Trial Plan". They never disclosed that they charge by the minute. Telling me to read the "Customer Agreement" to learn about the per second/minute charges. They then charged me an additional $16.78 for a failed fax. All in all after doing about 2 weeks of business with these people, I checked my bank account to learn that I have been charged almost $60. This is ridiculous and I would recommend you stay far far away from this company. The amount I was charged is equivalent to 550 pages which I have not even sent 100 pages. This is a joke! DO NOT DO BUSINESS WITH EFAX.

I signed up for this service with the promise of a free trial and the first 150 inbound and 150 outbound faxes free. I sent a total of 3 faxes, 20 pages total, to a fax number that I routinely use and had just faxed an hour earlier from the office. The receiver let me know that they received the fax from my office but needed some additional documents. So as I was already home, I signed up for eFax. I sent the 3 faxes, having to split it up because of the limit on the size, equaling 20 pages total. I was never notified of any technical errors or that there was an issue in transmitting, I was not notified of anything, not even that they were sent.

I was never a customer with the company. They charged my card and refused to refund. They refused to provide account information for whoever signed up for the account even though I verified my identity and gave my card # for them to search it. They would not cancel the account or refund the charge. eFax is a fraudulent company that is clearly ripping people off. Go literally anywhere else for your fax needs.

I purchased a ~$17/month plan and was charged $26.95. I attempted to use the service to send a fax to a machine I knew was working and kept getting "transmission interrupted" errors. eFax blames the receiving machine even though the machine worked to receive the fax from another online fax provider just a few minutes later. You may only cancel by speaking directly with customer service. This cancellation process took at least 30 minutes. The rep kept trying to convince me to accept a monthly plan at an increasingly reduced rate. I was finally able to cancel but I was not able to get a refund on what I paid. Do not use this service.

Updated on 12/26/2019: Was able to get a refund. I blocked this company on my credit card so I am not erroneously billed one the future. This seems like a very dangerous company. They charged my business credit card two days into a 14 day trial. I was planning on using them for years. However after this stunt and their shady and rude customer service, I have cancelled. Buyer beware.

Faxing is generally fine. Billing and customer service absolutely horrible. Their billed rate goes up every month. They kept billing me when I wanted to cancel. When, after a few months I finally got through to their barely intelligible customer service, they talked me into just keeping the inbound service, at a reduced rate (approx $5/mo). I agreed to this. After a few months I noticed their billing had jumped up to $46.80/mo!!!! I tried to cancel but kept getting sent to a dead-end link to cancel. I left nasty voice messages but was still billed this past month and had to stop payment and get a new credit card. Read the reviews - do not do business with this company!

I signed up for eFax and according to their advertisement they have a free trial. I realized that it wasn't going to work for me so I cancelled in the trial period. Only did one fax. I noticed on my bank statement that I got charged immediately after signing up. I waited for another statement thinking that they will refund it since I cancelled in time within the trial period. Since there hasn't been any refunds I contacted them via chat. Just don't have the time for phone calls.

1. As far as the faxes themselves go, I had no problem at all. Received and sent just fine. 2. Customer service is horrible. Cannot understand half of the reps. Sending overseas is one thing, but most reps' English is awful and they cannot follow what you are saying. 3. Online Chat? Don't even try it. They transfer you from one person to another and after stating your problem you keep getting "Hello, my name is John Doe, can I be of service to you". Really? Third person. 4. BILLING: Auto-billing, cannot change that, get hit with $129+ on your credit card. Good luck if you try to get it reversed. If your credit card doesn't go through, you are immediately hit with late charges. This could be a very good company if they would do away with auto-billing - total scam, and if they would get reps that speak CLEAR English and understand what the heck you are trying to say. STAY AWAY... FIND ANOTHER FAX COMPANY.

I joined eFax on 12/2/19 with a free trial. I attempted to send a fax 5 times without success. Each failure had an associated message: Unfortunately, because your email address is not registered with a paid eFax account, your fax transmission did not go through. I called tech support at eFax and was "disconnected" multiple times. I then called to cancel my subscription. The agent at eFax said there was a technical issue that might get resolved in the next few hours. I indicated I wanted to cancel my account. After three attempts by the agent to keep me as a customer with reduced costs and with an extended trial, I informed the agent that I was tired of getting new offers when I just wanted to cancel. Eventually my account was closed.

I signed up for a free trial. Everything went well. I needed to fax some information to my doctor. So, I did that, and on the same day, I canceled the free trial. I don't have any complaints. The faxes went through successfully, and when I wanted to cancel the trial, I chatted with customer support and they canceled the trial for me, sending me an email afterward to confirm the cancellation.

After several efforts and a few online reviews, my service was cancelled and I received a refund for one year.

Originally, I had a fax subscription with Fax8 -- a HIPAA compliant web-based fax service, annual fee $56, and I was allowed to send/receive 1,000 fax per month. In May 2017, eFax took over my subscription from Fax87 and I assumed eFax was comparable to Fax87. I was WRONG. My eFax Plus subscription was not not HIPAA compliant, the annual fee cost $203, and was only able to send/receive 300 fax per month. In addition, I never received an annual notice for the eFax subscription payment. I looked at my account setting and it was Default set to not receive payment notice via USPS or email. I would never agree to not getting a notice for annual payment.

Beware!!! They are the worst ripoff company I have ever dealt with! eFax ripped me off really bad!! None of my fax attempts ever went through over the course of 6 attempts over the course of 3 weeks!!!! I thought maybe the fax machine was not working or turned off. It was a government fax number though so it should've been. I even called the dept and asked them whether their fax number was working properly or not. They told me that of course their number was properly working. They said they have been getting faxes come through without any problems or complaints from anyone!

I have used this company for the past 3 years but no longer need this service, as I tried to cancel and have my full year's worth of service refunded $50.00. I was told I could not receive even a partial credit. I have tried to have my credit card on file removed once again not an option. I will now have to call my credit card company and have a chargeback issued, more time I do not have to spend on a simple process. So advice shop for a more user-friendly company!!

Garbage customer service. They will overbill you hitting your credit cards for no reason and will not approve a refund, Jason a supervisor, no one to talk to, total scam. Stay away! Who needs fax either way. GOOD LUCK lol...

This is a scam trial. They set up auto draft and when you try to cancel you are sent an email to call as services cannot be cancelled via online. When you call they try to give free months and extend services. Company policy is no refunds so you are just out of luck until you call. Can't recommend such a company that is on a money grab.

I haven't used eFax in years and see they billed me 179 for their awful service I never use. When I saw the bill pop up again I said I never authorized the charge. They refused to take it off and billed me for an additional year of service I haven't used in years. They are a total Scam company.

Need to called them few times because representative could not find my account anyhow and hung up the phone, did not let me speak with supervisor, could not do nothing with my received junk faxes that I been charged for, no one speak good English.

I opened an account to send a fax overseas, and very shortly after (2 weeks) it was un-accessible and closed down. I called the customer service to know what was happening and they asked me to send my credit card picture to be able to go further. I didn't as I started to be suspicious. However, a few weeks later, they still charged me a monthly subscription. But the account was closed again. Not to mention, that the fax I wanted to send out never went through without I received a notification about it. So I lost one month subscription and I didn't have any fax sent out. The service is clearly a scam.

Terrible service. They don't cancel upon email request and keep silently charging for their useless service. Every single attempt to send a fax with them failed. I CLEARLY RECOMMEND - NEVER EVER USE THIS SERVICE.

I emailed to cancel before my trial offer. They refused, never cancelled, then charged my credit card. DISPUTE this transaction to your CC Company. They are a FRAUD, DO NOT USE THEM. Bad, outsource company to India. Trained to say No NO NO refund.

I was deeply grateful to eFax's customer service representative for making it easy to obtain a refund for services I did use. I expected there would be a lot of hassle, but this was not the case. My full refund was credited to me within 48 hours of contacting them.

You sign up for the free trial and then the website makes it intentionally frustrating to cancel your subscription. You cannot cancel like a modern website, and they don't even give you an option unless you scour the internet yourself. They do not even give you a refund for the service you will not use. I cancelled my subscription as soon as I saw the billing statement on September 3rd. I requested a refund but they simply referred me to their crappy agreement that doesn't allow for refunds under ANY CIRCUMSTANCES.

I signed up for a 30-day trial of efax. I tried to send faxes but they were NEVER received. I've been trying for weeks to cancel but it's impossible thru app or website to figure out how to cancel. I sent an email hoping for a response & didn't get one. Then efax charged me $16.95. After googling many times "How do I cancel efax? What # reaches efax?" I found a # to reach efax (India customer support - VERY difficult to understand). I am told they cancelled my acct but it's not refundable. So essentially it cost me over $24.00 to try & send a fax that never went thru.

I requested to cancel this account in December of 2018. I did it via email and was told I had to use the chat with us option which I attempted. I waited in the queue for over 40 minutes, got busy and had to stop using my phone. At that point in time saw another charged come January. I emailed them to cancel my account, give them all my information, told them I had already sent in a request. Again happened in February, in March I didn't notice any charges. I thought that it was resolved, same for April and May. Come June I notice a charge because my balance was low and upon review of the previous month's notice they had charged me but it got mixed in because I had a decent balance in my account and it didn't catch my attention. Notified them again to cancel my account.

This company is absolutely terrible. I cancelled my subscription in writing, to which customer service refused to respond, then found a charge for the next billing cycle several days later. When I spoke to a CS supervisor, he told me that "no one in customer service" had the authority to issue a refund for the unused service because a link at the bottom of my welcome email said cancellation had to be done via chat or over the phone. The company does not even have legal standing to reject a Contract Termination Letter. I would strongly caution anyone against using this company’s services. Worst customer service I’ve ever received in the United States.