CenturyLink Reviews

Phone at my business went out today and they told me it would be 13 days before they could look at it. Any customer calling is going to think we are closed. Paying staff and business lost and they want to compensate me 26 dollars. They need to be shut down or taken over by someone who can do the job. Phone calls not returned. Total runaround. Spent 3 hours on the phone today.

I made an attempt to get Century Link Internet but it failed so I returned the tower and never used the service… A month later I got a ridiculous bill plus late fees... Customer service was impossible to get a hold of. I spent hours on this issue today… Not to mention the hours I spent a few months ago to try and set this up… The company will not refund the fees even though I didn't have the Internet service… Don't use this Internet provider.

If you have CenturyLink drop them and change service provider immediately. Do not consider centurylink if you are looking for a provider. I’ve been a customer for 5+ years and didn’t have an issue with them until recently where I learned part of the company was bought out by AT&T and now my internet has been out for over a week and they refuse to send out a technician. It took me 2hrs to try to get a hold of a real person (their AI virtual assistant sucked and wasn’t helpful) and the person told me they know the outage is affecting our area but can’t send someone out to fix the issue. They then ended the call before actually helping me. 1hr later and I get in touch with a new person and same thing happened, they said the issue was fixed but before I could confirm it was actually working they ended the call. They are forcing out their customers by providing shit customer service.

If ZERO was an option that's EXACTLY what they deserve. We have been WITHOUT internet since 7/30/26 because we made a courtesy call to them about a "missed" appt, which we did NOT miss, and upgraded modem. C/S said let me ping it, boom, no service. Can't get anyone there to fix it till 8/6. Apparently they can turn it off from there but not on, fine. Oh, and theyll be chrging us $199 for the tech to show up.

If I could give them negative starts I would. This internet company is literally the worst. It put my account into a broken loop when it auto switched me from Quantum Fiber to CenturyLink (which I didn't want), so I no longer had access to my account. When trying to get help to fix it, I got the run around from their chat agents who told me to call a number that just put me on hold for over an hour with no one ever answering. Luckily google had the answers to how to bypass the broken loop and I was able to eventually get my signed into my account. I will definitely be cancelling service and going with a different provider. Also the internet has been beyond slow ever since the switch and often stops working for a couple hours without reason.

The customer service department canceled my account with no reason, admitted it was their mistake, and still won’t make the error right by sending out a technician to fix the issue. And they hung up on me twice.

July 13, 2026, our internet service went down for an unknown reason. CL indicated it would be 7 days to restore service without explanation or a courtesy credit. I had to ask and was given rebuttal. We purchased a starlink and cancelled CL 3 days later. July 31, 2026, I was charged $55 for my monthly service that was cancelled on July 16th. I was told by a foreign agent: "I do understand that but if you would not want us to charge you then you would have cancelled the account on the 13th itself, because as per the Centurylink terms and conditions if customer wants to avoid new month charges they should cancel at least 1-2 days prior to the next billing cycle date. We always send this information via bill to all our customers". I have not had actual service in my household since July 13th. NEVER USE CENTURY LINK. Very difficult to contact for anything, service or billing. You only get folks from India.

I strongly caution anyone considering CenturyLink for internet service. My experience has been extremely frustrating. My internet service has repeatedly failed, and after spending an entire day in chat with customer support, CenturyLink finally agreed to send a technician. I confirmed through their text message that I still needed the technician appointment because the problem was NOT fixed. Despite that confirmation, CenturyLink canceled the appointment on their own and claimed the problem had been resolved — without verifying with me that my service was working. When I contacted them again, I had to start the entire process over and was told I would have to wait several more days for another appointment, with another full-day service window.

Customer service flat out lied to us. CenturyLink is the only provider in our area so choices were limited. We lost internet, called the tech line, went through all their checks. Gonna have to send some out, ok when, in a week or two. Excuse me, we are a business. Sorry that's the best we can do. Well your best sucks. Ok so they said someone will be out in three days. Ok if that's the best. Never seen the guy. Oh he was at the box all day and he could not fix the issue. What box because we checked with our business neighbors and they are all working fine and no one was here until 7pm. Well he was there. It will be next week till we can send someone else out. Sorry. We are going to starlink. Screw you Centurylink. You're worthless.

Twenty four years as a customer, was not notified in any shape, way or form that they were being bought or had been bought by ATT. They didn't have a problem selling me a $200 router before this happened one month prior. I don't support ATT. If they had notified me, I would not have updated the router. Then when I requested to finally cancel the service, they decided to charge me 187.00 for early cancellation of service. I paid on time for twenty four years, never had an issue with CenturyLink. But at the very end, they did show me their true colors. F YOU CENTURYLINK

No phone service for more than a week. Technician was supposed to come by between 8 a.m. and noon, and never showed up. Not the first time having problems getting service restored. Last year, I was without phone service for 12+ days, and several times when it was supposed to be repaired, I received a text saying the repair was done and wasn't.

I’m a business owner in Albuquerque, New Mexico. I have had no phone or internet service for over a month. My provider is CenturyLink so I decided to change the provider to T mobile. I can’t get through anyone so I can keep my number. And now I have to change my number and somehow let my customers know about this change. I absolutely DO NOT recommend centurylink to anyone. One of the worst companies in New Mexico.

Poor customer service and reliability. I have never had so much trouble with internet connection as I have with this provider. Nor have I ever had so much difficulty with an internet provider being so unhelpful in problem solving. There is absolutely no follow up with issues and you are constantly "escalated" to different departments without any resolution. Do NOT use this company unless you have absolutely no other choice.

Rolling outages with multiple extensions over 10+ days and no resolutions for businesses. This is unacceptable service on a large scale for an organization to serve as a crucial communication line for other businesses. I would not recommend this to anyone, and they should be legally liable for the down services for their customers, especially businesses that rely on telecommunication to serve their customers.

After 38 years of haggling with consumer retention to keep pricing competitive, I finally decided to cancel my service and close the account. This was done the day payment was taken out of my account for the current billing cycle. The new internet service was up and running for 2 days, so the account was closed and the modem unplugged. Today, 1 month after cancellation, CenturyLink has debited my account for providing not 1 day of internet service. Guess what centurylink customer service is willing to do about it? ABSOLUTELY NOTHING! Fraudulent charges which can't be verified because the account was already closed....like they can't still see the details of the account. I'm too sick of them to pursue it, but they are removing money from my account and did not provide any service for that money.

CenturyLink just sold my internet contract and shut off my internet with no notice. Bill is paid. They just said sorry, and I have to go find new service. I will never use them again.

After being a CenturyLink customer for *many* years, I had to cancel service since I was selling my house and moving into an apartment. I called CL nearly a month before closing, at the day of closing, and when I received the final bill. The final bill was for the whole month and the agent ("Senna") said they could not/would not issue a refund or prorate for the half of the month when the house was no longer mine. The amount of money is NOT the issue. The issue is: (a) I gave plenty of notice (b) I cancelled exactly when their agents said I should cancel (c) They assert because THEIR system has already printed bills, they CANNOT do ANYTHING to help. TERRIBLE CUSTOMER SERVICE!

Horrible customer service, I mean absolutely horrible, every internet service provider goes down, but CenturyLink is the only one that treats their customers like they’re not customers. I wish there was a way to score lower than 1 star. My Internet was down, they would not send a technician, they would not give a refund – truly unbelievable company policies.

I don’t have CenturyLink, but my elderly mother does. She still has a landline. She can only receive calls and not call out. So I called CenturyLink and I had to talk to someone through texting and that wasn’t too helpful, so I called them and that was a waste of time. So I had to go back to the texting. Ugh! I told them my concerns about her not being able to call out and what if she had an emergency? She is elderly after all. And I ask if they could send someone out today and they said that they have no repairmen available on weekends. What??? How does that even make sense? So she has to wait till next week. Needless to say, I am very angry. And she better not have an emergency!!!

I understand service disruption like APS during storms, and the four day one with CenturyLink. I can’t forgive their roboservice. Both chatbot and humans are programmed with the same non-verbal instructions: choose our pathetic option, keep your trap closed, and listen to our insincere apologies and understanding. Your call is important—to you, not us. Go to these links for help. This is during an internet outage or should I say outrage? Other customers may have experienced this. This summary is for those who may be choosing CenturyLink in the future. Don’t you love the flowery apologies and understand as you remain muted? My name is Lou and I stand by all my reviews.

My parents ordered internet and a house phone. House phone works great. But the problem is the internet.. They sent my parents a package to set up service. They gave them a date that they would be at the house to install internet. They didn't show, so I called and requested someone to come out and install the internet in the home.. Again another appointment time they didn't show up for.. So I tried to hook up the internet nothing.. So I went to Verizon Wireless and got internet over the weekend.. And as always Verizon wireless comes through..

The one-star reviews mentioned here are spot-on. Clueless and zero respect for their customers. Repairs are performed when they finish their nap, donuts and coffee. Patience is a virtue, but with CenturyLink, it becomes intolerable.

It appears that CenturyLink no longer responds to repair tickets for landlines. Waiting four months for service repair.

Scheduled an appointment only have them no show. When I called customer service they then asked me for my social security number, date of birth and $20 before they would show up. Who needs that information for a service call!?! This is why they will never be a serious business in Watertown and are considered the worst provider in town. Not to mention they have pedestals missing covers all over town. Don’t use them, they are terrible!

I canceled my service today without having another service in place. I would rather never have the internet again, then deal with this POS company. How many horrible reviews does one company need before it STARTS giving better service. My complaint is similar to the previous 900 customers that complained. HORRIBLE service, outages on a Wednesday will not be resolved until the following week. Do not get this service if you are working from home, they will leave you without service for days. Meanwhile, the Techs don't work on the weekends, and there isn't a customer concerns department. I guess everything is going so well, they can all relax!!!!

This company is a complete joke. I lost my house in Oct 2024. I tried to cancel my service online. They said I couldn't cancel. I had to call in, I called. They made it very difficult. Tried to put my account on hold and transferred me around one automated system after another. 3 hours later I was told my service was canceled. I moved into my car and my phone was shut off. I didn’t think nothing of it. I just got a phone. Mind you. It's 18 months later and I find out they never canceled it and all they can do is cancel it for me. Now they asked for my confirmation number from before. I gave it to them and they said, "There’s no record of you ever trying to cancel." I asked, "When was the last time someone talk to me?" They said, "Oct of 2024" so I said, "What do the notes say?" They tell me I tried to cancel but I was referred to an agent.

Worst internet connection, super slow service, and if you have issues with your account good luck getting ahold of a person. Canceled my service just to be charged another month. What a fraudulent company. I'd NEVER do business with this company again.

Found out that my Service was sold to Quantum Fiber, which is owned by AT&T. I only found out when I called Century Link for Support on my Modem/Router Combo, as it is old and probably is the reason for my internet drops as of late. There was Email they sent me shortly after I started reaching out to them, stating they will still service my account, process payments, and anything billing related... when I called in, they told me to talk to Quantum Fiber. After talking to Quantum, they told me that Century Link is still servicing my Account so I need to speak with them about my issues. The Rep I spoke with would not veer off the script, told me he could not help me and that I needed reach out to AT&T.

My bill was 54, now 86 and service isn't even good, not to mention customer service sucks. Every time I pay bill I have a hard time logging in to account, I get an error and if you call they don't help.

One star, but is actually a zero star review. My internet went down late-February 2026 and Centurylink informed me I won't have my internet service back until November 2026 due to a "wide-area outage." A friend scoured the net looking for info on this outage, but no info anywhere. I used the Centurylink Chat service multiple times to get details on this outage but got nowhere. These Chat people are poorly trained and a complete waste of time. I've filed complaints with the FCC as well as the Louisiana AG's office, Centurylink's headquartered state, along with a cc: to the AG office in my home state.

Century Link did everything possible to make it hard to move my phone line to another carrier. The whole process took two weeks. My new provider was stonewalled by CL. CL hung up on the new provider and referred them to bogus phone numbers. CL would not work directly with me to provide a transfer pin. When my line was finally in service with the new provider, CL would not close my account for several days so they could rack up more charges on my account. Totally unethical company. I hope they go out of business. Don't even deserve 1 star. They made money off me for 15 years.

Wish I could give a 0 star review. Just had the worst time trying to cancel my slow internet through them. They have an option to do it online but it doesn't work because (I'm assuming) the company is dying and they haven't updated anything since 2003. I had to call to cancel. I was on hold for about 10 minutes before I spoke to a actual human.

I cancelled CenturyLink in June 2025 after years of struggling with terrible internet. I would imagine monks in the Siberian wilderness have better internet than what CenturyLink provides. Regardless, I returned the equipment in June, 2025. In August, 2025 my bank account was debited $160 for non-return of the equipment. I initially couldn't locate my tracking number, but was promised by CenturyLink that if I found it I would be refunded. I soon found the tracking number and called again. They acknowledged receipt of the returned equipment and said a refund would come in the mail within 15-30 days. No refund came.

I was a customer for several years, when I went to disconnect my service, I spoke with a fellow on 1/20/26, I was visiting my family in Ohio for my mother's 90th birthday. When I got home, they were still charging me and said there was no record of the call. I called and had the number on my phone, but they seem to think I just called the number and did not talk to someone for some reason. If you never plan to leave, I had little problems before, new coverage is much better though. Look around and do not be fooled by the forever pricing.

If I could give a negative number on this review, I would. This is the worst customer service and the worst service of any company I've ever had to deal with. We had intermittent outages for over a month resulting in a mass of eight hours of working service in 30 days. No refunds available for intermittent service. Nor do they repair it. They say they're coming out and they say it's repaired. It works for 30 minutes and it goes down again. It's impossible to speak to a real person. I'd rather go without Internet than being involved with this terrible company.

Had an outage a week ago, and with Arizona heat and a connected thermostat, this was urgent. The tech finally shows up and discovers their terminal was literally placed in my neighbor’s horse stall and destroyed. He promised a temporary fix and follow‑up. A week later—no internet, no thermostat, 90+ degrees in the house with my elderly mother inside. We call, and they claim no record of the repair or relocation ticket. Total incompetence. Hours of escalations, multiple employees who can’t follow basic instructions, and still no help. Empty promises, zero urgency, and absolutely no accountability. CenturyLink/Lumen is a nightmare. Don’t waste your money—this company will fail you when you need them most.

CenturyLink has to be the most unorganized company in the phone business. From the phone agents and the supervisors continuously lie about fixing a phone repair to the unskilled techs in the field that can't figure out how a phone line works is just pathetic. Estimated over the last 3 years, I have reported the phone 40 times of improper service. They can't fix anything to make it last. At one point, the phone line ran above the ground and hanging off the field fence line instead of burying it. Between the weather elements and the rodents, doesn't take a rocket scientist to see it won't last long but yet that is CenturyLink. Motto should be we can't fix it correct and will be back next week for another attempt.

FIRST THEY DISCONNECTED MY WIFI WITHOUT CAUSE OR WARNING!! THEN IT TOOK 11.6 HOURS (two pages of notes cataloged interactions) and SIX Days to cancel service so they can stop billing for a PHANTOM service. DO NOT WALK, RUN AWAY FROM THIS COMPANY. I TRULY HOPE THEY GO BANKRUPT!!

I canceled my service in October of 2025 with a negative balance of $33.00. It's now the end of February and still no refund. CenturyLink somehow forgot to process my refund. I called in November and was told that I would see it no later than January 20, 2026.. On January 25 I called and my request had once again slipped through the cracks. Check promised in 2-4 weeks. Nothing. Called today and it's another 2 weeks out. I'll believe it when I see it. Sneaky cash floating SOBs.

I set up my account with Century Link about 13 years ago, and has never missed a payment. I switched to a different plan about five years ago, maybe, and they guarantee me that the price would never change. So I set up an automatic payment from my bank, and never missed a payment. However, they did change the price, by $.29 maybe, and didn’t really inform me until afterwards.