CenturyLink Reviews

As a customer of over 45 years, I am extremely disappointed with the direction this company has taken. The billing practices have become confusing and frustrating, and the lack of reliable customer service is unacceptable. It is nearly impossible to speak with anyone located in the United States who can properly assist with account questions or service issues. After decades of loyalty, it’s disheartening to see a company abandon the quality of service that originally made us choose them. Their customer support is now outsourced, unhelpful, and often unable to resolve even the most basic concerns. Overall, CenturyLink has gone from being a dependable phone service provider to one that feels indifferent to its long-time customers. After 45 years, we expected better. As of today November 24, 2025 I am canceling their service.

CenturyLink's customer service and reliability in recent years has gotten terrible. My landline voice service has literally been down now for 5 days. Their troubleshooting process, which involves chatting online with people based in India or other off-shore location is a joke and their service technicians in our area are totally unreliable. Sometimes they show up for appointments that have a ridiculous 8-hour service window and other times they don't. I can't believe that their parent company, Lumen, has the audacity to think they will be able to successfully transform themselves into a cutting edge AI-focused company when they can't even execute basic blocking and tackling exercises, such as keeping POTS lines reliable.

I have been a century link customer for 18 years and up until today I was never dissatisfied with the company. Today it all changed. I want to look elsewhere but limited due to having a landline. Was in NY on 9/11 and experienced cell towers going down, vow never to not have a land line. But off topic, I have been charged a late fee on my bill at no fault of my own, and the company is sending bills out later to force this situation. I thought it was the Postal Service issues due to shutdown, WRONG!!! I could have my late fee waived only if I elect auto pay. 18 years never been late, and didn't want to hear that. And it appears I am going to get charged with a late fee again. THEN wanted to sell me a streaming service. This is America right?? Freedom of choice. How I pay my bills is up to me, it is my money I work for, not a company trying to brow-beat me into auto pay. Poor business ethic.

I ordered internet beginning of Sept. Within in days, I had bill before installation at a incorrect stated price. I cancelled due to fiasco before I had service. It is now 2 1/2 months trying to get the $50 deposit I was never told about. Each time I call, customer service tells me check is in the mail. 10/16, 10/26 with a 10 to 20 business day delivery. Could be more due to holiday mail. Yesterday I was told my check was mailed 11/12 with a 30 to 45 day delivery date. It dawned on me last night that I still have a $50.06 credit. Never having service, the only way I still had any left was if they gave me $50 out of the kindness of their heart. But of course, they were living and NO REFUND HAD BEEN SENT.

I was told by a Century Link agent that I would be able to move location of a landline phone and keep the same number. Three days later, service at the old location was stopped, by 5 days later still no service at the new location. I contacted CenturyLink again, was told the new service was working. I told them it was not because I just dialed the number and got the recording that it was an invalid number. Then I was told it was not possible to keep the same number. I was again told that it was not possible for me to have the same number. I asked why I was told by another agent that I could have the same number. I was offered sincere apologies. I said I would consider remaining a CenturyLink customer with a new number if there were some compensation for the hassle of getting a new number, for example a year's complimentary service. I was offered sincere apologies.

Very unhappy with CenturyLink. The internet service is pretty good overall. However, the customer service is awful. Need to wait 20 minutes or longer on the phone, just to talk to someone. I was really busy lately and was late paying the bill. They charged me $19.00 late fee. Called and asked them to waive it, and they said no. I am so done with this terrible company. I need to find a better company right away. Done with terrible CenturyLink Customer service.

In order to get technical support it is very difficult to reach a person. Our experience was that we had intermittent and slow Internet service. A technician was to come to the house and was assigned between 8 and 11 AM based on their customer service department. We were in contact throughout the day through their chat to determine what happened to this technician as they failed to arrive.

Unreliable service, worse customer service out there. It is extremely difficult to reach an actual person when calling for customer service because there is no option for it, so you end up in an endless phone tree. If you find a way to reach a person, their accent is so heavy it is impossible to understand them. I find it ironic that they love to refer you to the internet to resolve issues, or even worse, use your "smartphone", when they were in fact a phone company originally. This is what happens when a company has a monopoly and people have no other option for doing business. There is ZERO incentive for them improve service.

Our CenturyLink cable was cut by Century Link’s contractor while he was burying another line. This accident occurred this past July. At my request, on July 14 a technician was out who identified the problem, laid a temporary cable, and submitted a request to have the cable buried. I called in early August for an update. Century Link sent a second technician who informed me that a request to bury the cable was never received by the contractor. He indicated that he would submit the request at that time.

I have had a land line for 60 plus years. Sometime in April of 2025 I quit receiving a paper bill in the mail. Then in November 2025 I received a disconnect notification. I called explained that you haven't been billing me. They say yes we been sending to such and such e mail which is wrong and I never authorized paperless billing, so I hope they send this to collections and it goes to court because they put me on paperless billing fraudulently and then let it build up to a extremely large amount of money before mailing me a disconnect notice

I would not recommend this company to anyone it is the worst. I want to go to satellite. My son wants to stay with this company for I don't know what reason because we've had nothing but trouble. We've had to call anywhere from 3 to 4 times a month. They won't let you pay the bill early. You have to stick to the auto pay if you are a prepaid customer. You are nothing to these people. All they ever want to do is send out a technician and then they'll send an email the next day saying the problem was resolved and the problem is never resolved. Having to call a company three and four times a month over the same thing is ridiculous.

I attempted to get Century Link internet service. I called them, paid $72, and scheduled the first available installation window, which was 5 weeks later. The day came and went and the technician did not arrive. My daughter made arrangements to be home for the installation. Next I was told they would arrive the next working day in the morning. No show again. I don't understand how they can get customers if they can't manage to show up for an installation appointment. What a waste of many hours of my time on the phone with them. Writing this so others don't have to waste their time too.

While it's working, it's great and a fair price, but don't ever have a problem. Their customer service is non-existent. A cable was cut by a construction worker and we had a cable winding down the street, around the backyard and up the side of the house for 2 years. We had many many appointments when the tech was scheduled "between 8 and 4" and either came and left or never came and received a text that this work would be done online and "you may not see a tech". How do you bury a cable online? We finally cancelled and no, they won't prorate our final bill. Really? I should bill them for all the days they missed appointments. Totally disrespectful company.

My father passed away five days before the new billing cycle began and the company refused to waive or prorate the new billing even though I called to disconnect services within 10 days of his passing. The supervisor was rude. When I asked for a final bill they informed me that I would have to pay an for $2 for postage to have the bill mailed. So, to recap... I have to pay to receive a bill for services that weren't utilized...?? Make it make sense. One Star only because zero isn't an option.

Contractor for another cable company cut our fiber Monday. They couldn’t even get somebody scheduled until mid-day Friday. Local infrastructure is poor with “power issues” to an office knocking out internet for an entire day and frequent latency issues traceable to what seem like very undersized nodes. “I’ll take it over Mediacom” is still a one star review.

I'm done with Last CenturyLink in the near future. They refuse to upgrade their POTS aka copper wire, internet system left over from "Plain Old Telephone System". LINE IS CONSISTENTLY UNSTABLE AND THEY WILL NOT FIX. I'm PAYING the same $75 RATE for horrid 20Mbps downloads and .92Mbps uploads for a line that continues to test as UNSTABLE. Technician was out here and said CL needs to replace all the lines, which they will never do.

Lumen/CenturyLink in Rapid City, SD is fraudulent/deceptive trade practice. Service is turned off day after day. Foreign tech support can't restore service. Schedule techs that don't show up. Service belatedly returns until the next fraudulent denial of service. The only reliable thing Lumen/Centurylink does is bill you in full for their fraud/deceptive trade practice.

CenturyLink is THE WORST OF THE WORST! Not sure how much I need to say seeing nearly 5,000 1 star reviews. The only consistent thing about them is that your internet will CONSISTENTLY fail, drop signal, lose signal speed, and give you errors. Do not rely on this service. Do not rely on their support. The ONLY solution they have is to ask you to wait for a week for a new modem to be delivered. For roughly 1-2 weeks you may find yourself satisfied - but rest assured - your internet will FAIL again and they will have zero answers...RUN FROM THIS PROVIDER LIKE IT'S THE PLAGUE, COMBINED WITH COVID. If it doesn't kill you it will scar you for life.

After many years of Landline Service, we cancelled our Account 7 weeks ago on 9/2/25. Had a $40 credit. No credit issued, after 45 minutes of waiting, Agent said refund in process, 2 more weeks. I went to their website to use their portal to submit Unresolved Issue, their website said having technical difficulties, not responding, contact a Chat Agent

Terrible customer service. Awful wait time to speak to an American representative if you are lucky enough for them to pick up. I will be switching to a different provider ASAP. I have been with CenturyLink for years and I believe I deserve better customer service and better internet service. Not happy with this company.

CenturyLink increased my monthly internet service fee for my business by 285% in one month. It was explained to me that that they were passing along higher charges that they were incurring from their fiber provider. I eventually found another provider, and contacted customer service to disconnect my non contract account. I continued to receive invoices for service I was not using over the next two months. I made multiple calls to customer service during that two month period insisting that my service has been canceled to no avail. I’m currently dealing with a collection agency over the bogus charges. Absolutely terrible customer service and the corporate bureaucracy is so bad that no one seems to care. Stay away!

Absolutely terrible service...simply trying to access my email account. I was instructed to contact client support. Hence, after calling and finally getting to an agent, I was instructed to use their client support bot. I told them I did and it wasn't helpful. I was then instructed to type in "Chat with Agent" and here's the response I received. "Hi there! Thanks for reaching out to us. All agents are busy right now. Please chat with us again later. Thank you."

CenturyLink has been one of the most frustrating internet providers I’ve ever dealt with. Their service is painfully slow, and the internet speeds rarely match what’s advertised. Trying to stream, game, or even just browse can feel like stepping back in time to dial-up days. On top of that, their customer service is sluggish and unhelpful. Any time there’s an outage or issue, it takes far too long to get a resolution. It feels like they simply don’t care about improving or keeping up with the needs of their customers.

CenturyLink phone service has been unreliable since May 2025, some 4 months. Numerous tech appointments have been made, cancelled and unsuccessful. Interrogating website for information has been unfriendly and of no use. Contact with associates I have been told that area outage causes the problem. Was told I would not receive a notice when the outage was over. Told I have to pick up the phone periodically to check to see if it is working. Critical contacts including from security system have been blocked by the no service CenturyLink.

After spending 75 minutes on the phone and being transferred 5 times (and asked for the same information all 5 times), as well as trying to resolve my situation with the chat feature and previous calls, there was no resolution as to why my brand new modem that they provided wasn't working. I got different answers from different departments. The communication between the departments is non-existent. They don't care. We will be discontinuing our service with Century Link/Lumen. They are too big to care anymore.

We left for a holiday on August 25th. Upon returning September 13th we checked our messages from the land line to find the last entry was August 25th. We tried the phone and was unable to get a dial tone to call out. We checked the jacks, the pole box, etc... static. Checked the call log on the phone and verified no other incoming calls. This is basically our business phone and generally receive messages daily. Communicated this with CenturyLink CSR and was told no credit to be issued since we didn't contact them earlier. Fine! Send the tech and credit us the two days with no service from the date of this communication. The CSR said. "Yea, sure." This is not the first time and if it happens to you make sure you demand a credit.

There is no option for zero stars. I am being charged nearly $40 in late fees because my payment 2 months ago was short by 5 CENTS!!!! A stinkin’ NICKLE!!!!! So, if I don’t pay it, I get charged again? And it doesn’t even show in my payments…only showed bill amount and payment. Bill amount in payment screen didn’t include late fees. The fee column says $0. And then all I can do is chat with a bot head. It’s now Friday and they’re closed. I will not keep this service and will not do business with them again. The last time I was on the phone with customer service, it took nearly 2 hours! Look elsewhere.

This is the possible customer service in existence. They refused to upgrade my cables, testing me my being a costumer was not with the work. They NEVER sent me a bill by mail OR paperless, which I requested. I had to go into the account to look it up every month. Why I finally decided to go with Starlink (which I love) I immediately cancelled CenturyLink. Since I had a credit balance, I somewhat expected a check from them. But NO!! They charged me TWO months after I cancelled!!!

Once again I was reminded about the poor customer service from CenturyLink. I had called CenturyLink customer service to cancel our internet service and was connected to a customer service person named Patricia. I was actually surprised that her English was fairly good. After telling Patricia That I would like to cancel our internet, she asked some questions and said that she would text me a link to read and then check off that I "agreed" with the many long paragraphs detailing what CenturyLink could do or not do.

I had Century Link for two and a half years with no issues, then suddenly my internet wasn’t working. I waited a week for my appointment, then nobody showed up. I got in touch with them and they told me all they could do was reschedule for two weeks later. Three weeks without internet, with no guarantee that they would even show up for the second appointment! I’m guessing they grossly understaff, so who knows how long I would actually be waiting. I’m going back to school and need internet to do my work, so I didn’t wait for the second “appointment”. I just switched to AT&T for $20 less a month. Now I have to pay to ship their modem back to them because they have no location to drop it off locally.

I was a CenturyLink Long Distance customer for over 14 years. This year they told us that they were not going to allow bank payments anymore and we were going to receive a bill in the mail and have to pay the bill by mail. We called customer service and they had no record of our address, telephone number, or account number. We tried repeatedly and finally asked to terminate the service. They said they couldn't terminate the service because they had no record of our account. I tried contacting them through the link on X next and have a long string of communication of them saying there was no record of our account. The next month we receive a bill in the mail. Again, calling with the account number and they said the number on the bill was wrong, it had to be a 10 digit number.

I’ve had the worst experience with CenturyLink 2 times I was with them and both time had lost for connection and the worst customer support care. They don’t care at all. They are just greedy! Hope they go out of business....!

Why is CenturyLink receiving a one-star rating? Because there's nothing lower. I would have given them a minus 5 if that was possible. They have the worst customer service. I sat on hold for 20 minutes just to have someone from the Philippines who barely speaks English make me repeat everything that I had already punched in about my account. Then she was absolutely no help. When I asked for a supervisor she claimed there was no one available. When I asked to be transferred to someone in the United States that could speak English again she was unable to do that. We were without internet for 2 weeks. They credited me $14.50. hardly worth it. Now I'm without internet again and no one can seem to tell me why. This company is the absolute worst do not spend a dime here with them, I would not under any circumstance recommend them.

I've had Century link for years. I decided I could get better service at a third of the price so I called Century link to cancel and pay the final bill in July '25. They sent me another full priced bill with a late fee. They removed the late fee and charged me another $88! Do NOT use Century link! They WILL do you wrong. Guaranteed.

This company is not responsive to customers needs at all! They make it incredibly hard to contact them with billing issues. They have charged me a $13.00 late fee twice for a .09 cent billing error that is impossible to rectify over their horrible service system with agents (if you can get to one), that barely speak English over a terrible sound quality system. What a joke. If I had another option, I would use it in a heartbeat. This is an example of corporate greed at its worst. Avoid if you can!!

I tried for over 3 hours to resolve our internet connection. Self help, chat, text is useless. I was transferred multiple times and finally cut off. I went through automated loops over and over. I did manage to schedule an appointment 5 days out. Finally stayed on hold for over 30 minutes and got a live person. This person rebooted my router and I was back in business 30 seconds later. It is extremely hard to get any useful customer service unless you wait a long time for a live person. I was beyond angry.

Today marks a week and a half without internet. They've been sending text messages apologizing and saying the service will be restored on a certain day, at a certain time. Lies! Don't they have engineers capable of fixing technical issues? Apparently not, and that's why they indulge in disrespectful behavior toward their customers. Using the chat is essentially the same as not using it at all, since customer service simply repeats the text messages and often misrepresents the restoration day and time, causing further frustration and inconvenience. They show no consideration and care little for the harm they cause to those of us who work remotely. I don't use the internet to play games or watch TV; it's for work! Given the ongoing issues and the lack of reliable service, I am seriously considering switching to another provider.

My DSL internet service went out and I reported it 7/26/25. I reported the problem and representative concluded the problem was Brightspeed's. I was given repair date of 9/10/25. 46 days to repair is ridiculous!

What a joke. 4 transferred calls and 45 minutes later they said I had no internet. Really pretty sure I told them that 45 minutes ago. Now they want us to wait a week to come and fix it. Why do they post a number to call when you log in and then they keep transferring you.

First CenturyLink gave option of paper bills or email/internet. Then they forced a fee to force customers to use only the internet for billing. Now they are blackmailing their customers to force them to use autopay by not accepting payment that their own system does accept and gives a confirmation number to the customer. The customer is not aware of this till a postal letter comes which states the bill is late and a late fee will be charged. Further when conversing with their customer service, the customer is told the late fee will be waived if they sign up for autopay. They also use a fictional lie stating the bank that was to send the payment called it back which per my bank never happened. They actually never sent the request for funds from the bank and stopped it within their computer services. I have been happy with the internet plan, price, and reliability. Yet BEWARE OF THE CORRUPT PRACTICES THIS COMPANY IS MOVING INTO.

Three times now the technician is supposed to come out to set us up for service. Three times no-show. Guess we’re moving onto a company that actually wants our money. They say they’re coming in a certain timeframe. We take off work. Wait for them all day no show. Text us at the end of the day not coming. What a joke this company is.

Horrible company all around. Once you're sold the service. You’re no longer needed. And obviously. Their device is not either. Horrible service. Horrible internet. Horrible TV. Nothing good about anything at this company

My internet went down June 20. A tech came to fix the problem June 23. After he left, I realized that my phone line was not working: I could call but not receive. Long time at the phone to talk to an operator to have an appointment with a tech that never shows up (you must still be home). It is July 16, my phone is still down and every day my appointment is reported to the following day with nobody ever showing up. When checking My Appointment on-line, you get repair ticket with no job associated to it or incorrect information and you talk to operators misinterpreting what you said (locating in Bangladesh?)

Can’t believe how bad their service is. Don’t even know where to start. Avoid it, don’t go near. Every person says something different. Drop calls, ridiculous wait times, worse experience. No one can tell me what is going on

Three weeks no Internet and every day they say it will be three more days. Always unreliable spotty service. Was still charged full bill for 3 weeks no service. Do not use them. They lie to the customers!!!

CenturyLink does not keep up with its promises. They do not provide a stable internet (SEATTLE). They will keep increasing prices under false excuses (some fees that they blame the government for, despite making a price promise). | Customer service is EXTREMELY bad. They don't help. It takes A LONG time to get to them and what you need. They argue with you all the time, repeat the same thing over and over when you don't agree with them (like the scam price increase). I would never recommend CenturyLink. Switching providers.

This company is the worst that I have dealt with in my life. Had to use them because they were the only Internet provider in our area at the time. We have been fighting with this company for almost 4 years to receive reliable service. Had trouble getting service in Minnesota after fighting with them over service in early 2010's in Florida. Finally got hooked up after a 6 week battle. Service has NEVER been reliable, took 3 weeks return service from vacation mode.

Had this company since the 1990. Moved and there were some disruptions with mail for a couple of months. They charged me over $100 in late fees. So disappointed. That is more than a credit card would charge for late fees! Would not recommend them. They are all about how to make more money of you!

The absolute worst CS I have ever had to deal with in my 65 yrs on this planet. Obviously I am not alone considering out of 5431 reviews 4656 of them were 1 star. Need I say more! Run!! You won't be sorry!!

When I wanted to end their service, they disconnected the service in a day but they charged me for whole month. And they have no shame in admitting it to.

I’ve had an awful experience with CenturyLink. Their internet service was unreliable and constantly dropped, making it impossible to work or stream. When I decided to cancel, I followed all the steps and even cancelled my payment method. But they kept charging me after cancellation, and when I contacted customer service, they were completely unhelpful and refused to resolve the billing issue. It feels like they just don’t care about their customers at all. I do not recommend CenturyLink to anyone — save yourself the headache and look elsewhere for internet service.

Just dropping a review everywhere to feel at least slightly better after the worst internet I've ever had. (And I am an Xfinity customer) Wish I could give this service a zero. Oh my god, I have had CenturyLink, now QuantumFiber, for 3 months and it has been the worst experience. I can't believe I'm saying I want to switch to Xfinity again. There is a DNS outage every week. I'm able to fix it on my own but how the h*ll is the average user supposed to fix that? I was also suggested to get another router to improve my internet but I'm paying close to $100 a month and I think it's unfair to have customers dish out more money to make the connection work.

No Service, No Accountability, No Refund. I’m extremely disappointed with my recent experience with CenturyLink. I’ve been without internet since May 13, 2025, and despite multiple calls, chats, and scheduled appointments, the issue has still not been resolved. A technician visited on May 20, confirmed the line had been cut, and said a burial crew would need to come out to fix it. I have screenshot proof of several scheduled appointments for the burial company from my CenturyLink account. I personally called multiple times to confirm these appointments, and so did my husband. Still—No one ever showed up.

I'd give negative stars if I could. My home phone started giving issues on June 25th. Today June 26th I have no service just static. I called and was told to get a text for quicker service. I started the texting at 4:39 and finally quit at 6:47 with them asking for I think the 4th or 5th time what was the problem. Not a single thing was resolved! I don't know if my phone will be repaired or not but I'm sure they will send me a bill for service. I would never recommend CenturyLink as a provider for anything! They have the worst customer service I've ever dealt with!

My grandmother who is on hospice phone was not working and she paid her bill. We called CenturyLink they gave us the hours between 8-5 so we had to work so we laid her nurse to wait with her. Well while they had the door open and only a screen door between them and outside she received a call saying he was on his way and then another saying no one was there, they knocked and no one answered. They lied, they were there cause with the door open. They don't show up and if you need help you get to text people. This is the worst company. Do not go here. Anywhere is better than here.

Our internet has been down for well over 24 hours following their major outage. While others had service restored, ours never came back online. We’ve done everything on our end—rebooted the modem, reset settings, changed DNS, verified line sync, and more. The modem is clearly connected to their network but stuck in authentication limbo.

Century Link is extremely difficult to speak with and does not resolve issues in any manner. Their bills did not reach me due to my moving. I requested they remove the late fee. The people in India absolutely refused. My husband just passed away. Forgiving the late fees would not hurt CL at all, but is very hard for me to pay.

I have a business account; they came out and said the line was cut and had to call another technician. This was Thursday. I have been out of phone service for three days; we rely on phone orders as part of our business. We have not been able to take orders by phone for 3 days. They just put you on the back burner. They are not concerned about a cut line. I'm just a speck of dirt under their shoes. Very dissatisfied with service. Just pray your line doesn't get cut or any other phone service issues you may have. BIG CONGLOMERATE COMPANY. NO HELP.

The CenturyLink home office called us and said our router has a pulse on the line. They then scheduled for a technician to come out on Sat. 10 May 2025. Our router and home phone lines worked fine before the technician came out. The technician disconnected our home phone lines from our living room jack. All home phone jacks are dead now. The technician said out router pulse problem is now fixed. We noticed no difference to our home router performance.

A friend recently switched to CenturyLink for his Business phones. The experience has been nothing short of a disaster. He has had the service for less than a month and has lost service to the Business for three days so far. The customer service people in other countries are polite, but they had little to nothing to add for a solution, other than we can schedule a service call in 4 days. Somehow it's lost on upper management that the idea of having a Business phone is to get Business. When CenturyLink service went dead, so did the earnings for my friend, whose Business depends entirely on customers calling in. To compound the problem the CenturyLink website is anything but user friendly. If you enjoy speaking with an AI bot, you'll be heaven.

First experience with CenturyLink so far has been awful. Installer came out and checked the outside box, said it was all "ready to go," and I followed all the instructions carefully...several times. Had to get ahold of "help" several times...Manoj, Riddhima, Karishma. Although some of their instructions were hard to understand at times, such as the comment, "I will have to provide this to the team" which apparently meant this provider could not help me, I persisted in trying to solve the problem. I called CenturyLink 800 number, only to find that they do not receive calls during the weekend. So I (hopefully) scheduled someone to come out this Monday to help me get set up. I hope this is not a harbinger of difficulties to follow. Maybe I should have gone with Spectrum to begin with. We'll see. Right now I am very dissatisfied with performance in every respect.

Beware, I was told that I had 14 days to try out the internet service by the sales agent. When I called to cancel the internet service I was informed that the company does not have a 14 day trial period. As a result I was forced to pay for the entire month. I was flat out lied to by the sales agent to get the sale.

I have been a customer with CenturyLink for 11 years. For several years the customer service was great. The hold times were short and you would actually talk to a representative in America who was personable. Customer service has totally gone down hill. I was locked into a price for $55 for life or so I thought. In the past 6 month they have managed to raise my bill $9. When I call and finally reach a representative (the company has outsourced) they are foreign and often hard to understand. The reps are reading from a script and sound like a robot. I have become very unhappy with CenturyLink customer service and I do not recommend the company. Look for an internet provider that will still treat you like a human being.

The only positive statement I can make about CenturyLink in SW Fl is it’s better than nothing sometimes. I have been trying to cancel service for three days, to no avail. The only time customer service is excellent is when you are starting service. The automated system is useless. The service is DSL which was left along with snail mail in the late 80s. I am forced to use my phone as a hotspot when I don’t want drag and interruptions. I hope they do better as they get into fiber optic service.

Absolutely horrible sales service! Tried to call and inquiry about Quantum Fiber service, was told by the sales rep on the phone that it was available in my area and we can set up installation time. When the confirmation came through it was actually through Century Link and NOT Quantum. Specifically told them we have two full time work from home people and a gamer and she assured me that I was being set up with the best speeds and they would work great. When I was looking through the information after the call I noticed the speeds were WAY slower than my current service. When the technician came out for the install I talked to him and he was extremely kind and helpful and told me absolutely the BEST speed that Century Link could offer in my area would NOT work for what I needed - not even to stream a movie!

The worst wifi plan to ever exist 200 for 2.1mps yes 2.1mps. Avoid at all costs. No matter what this so called "company" should be shut down. No customer service at all. They don't care about you, you should probably get AT&T.

If I could do 0 Stars I would. I had a terrible experience over the phone with a service agent. So much so that I forgot her name because that's how rude she was. She wouldn't even transfer me to a supervisor when I asked to be transferred. I hung up on her because she did not want to assist me or transfer me to someone who could. I ended up canceling my service and not only because of how terrible the service but also high prices and low internet speed. Constant issues. You guys need to re-evaluate your whole system if you want business and hire more empathetic and helpful people. ​So unprofessional.

Absolutely the worst customer service I have ever experienced. Beware they like to charge you 2 years after cancellation of service. They must spend thousands to collect $49 after they refunded $49. 2 years later stating it was an error and they want their money back.

Worst internet and phone provider on the planet. Left my 88 yr old mother without 911 or phone service for 5 days, tech never showed up then tried to give me a discount when I called to cancel them. Sparklight out next day and phone and internet back on. Did speed check with CenturyLink, was at .43mbps. Yes that POINT 43, not even 1/2 meg. They are uncaring complete losers!! Never ever use them, hoping they cease operations altogether!!

Worst service provider ever. I reduced services to reduce bill which happened, however after a few months the bill as if by magic is close to the prior amount. Don't think anyone at Century Link thinks you will notice. When I tried to drop a phone line that I don't use was told "we have an old system and will have to completely close the account down and open a new one". Asked if I would do this will I keep my old numbers, was told "I will try but cannot guarantee".

They didn't show up for the installation appointment. Then they lied to my face saying that they came but we weren't at home which was not true. Then they changed their statement saying that technicians were too busy to complete all the installations. And the next available appointment was 2 weeks later. I asked them if they were gonna compensate for my mobile data usage or hotspot rental but I am sure you could have guessed the answer to that. I would stay away from such an irresponsible and unprofessional company. But I would like to point out that all the customer representatives were so kind. I am sure they feel miserable for working that company.

I was a great customer for 8 years who always paid on time…closed my account on DEC. 2022 in good standing as I was having an automatic payment. Just found now that they charged me extra even though they assured me that I am up to date when I closed my account and that there would not be any more charges. Today saw that they put me on collection. My credit score went from 840 to 736. I am on the phone with them now for 1 hour and they can’t find the reason of why I have the charge and why I am on collection.

The price for life contracts have no meaning. They still increase prices, regardless of your plan. I haven't had to deal with outages, which is great compared to Comcast, that I had used for years, but shady pricing and business practices greatly outweighs that. These price increases also happen without any warning. After reaching out to customer service to try and get this issue resolved, which was denied, I was repeatedly accused of missing bills and being the cause of the price increase even though I could look at my bank statements and see the bills come out within the same 2-day window every month. Even though all internet providers seem to be trash, I'm going to be looking for a different provider that can have less-bad business practices.

I was a loyal customer for 25 years and paid my bill early every month. When my landline phone service slowly increased to 163.00 in March of 2025, I paid it early as always. Then fed up with increases I found another service and requested a partial refund. Now, no refund and I can no longer access the bill to provide proof I paid before the billing cycle was over.

I started Century Link internet service in 2021, and signed up for "price for life," which was the only reason I chose Century Link. I was advised that in order to get the "price for life" plan, I had to agree to paperless billing, which I did and continue to do. Today, when I found an increase on my monthly bill, I contacted Customer Service and was told I am not on the "price for life" plan.

Internet crashes several times a week. Lately it’s been daily. I have to use my cell service to text photos because they won’t go through. It’s a terrible experience all the way around. I’ve had to reconnect my tv to the internet twice this week and it’s only Tuesday. Lol! I got a notice as I was writing this that I need to switch to cell service because my phone is no longer connected to Wi-Fi…

I am so disappointed. After being customers for over 5 years at both our home and office, we've had multiple issues with connection at all and slowwwwww speeds. The customer service line takes forever and doesn't fix a thing. I literally canceled our account ONE day after the billing cycle started and they are saying I must pay the last month in full. Our service is also disconnected so I'm paying for 29 days of disconnected and completely unused service. After multiple calls into them, they didn't adjust a thing. I am so insanely disappointed and frustrated.

Horrible. Our internet cuts in and out, daily. Sometimes even going out all day. They suspended our account for no reason, before the bill was even due, we are never late on payment either. Trying to get ahold of them, is almost impossible, they hung up on us 6 times, they even transferred us to a different company, who told us that CenturyLink is transferring our service to them.

Customer of over 40 plus years. Up until early 2000's I had phone and internet service. Solid, never lost service on either, when others I worked with regularly would (worked from home for airline customer service - supervisor). This was very important. Internet started to drop regularly, had to reset modem constantly, lag and other issues, with my having the maximum speed I could get (just over 20Mbps at the time). It continued downhill from there.

CenturyLink was pretty good for 3-4 years, then suddenly turned horrible. Several times each day the internet dies--on all devices, and Speedtests show it to be dead. Streaming dies, can't open a website, completely dead. Several times everyday now! I call in but their customer service is also horrible. After a while an automated voice tells me that they are checking the line--and it always finds a problem. I waste more than an hour each day now, calling in and then waiting for repair. And then a few hours later it happens again. I wonder if they now throttle now. Such a drastic drop! I will cancel this week. Avoid Centurylink at all costs.

Stay away from this company. Not only do they increase your plan and breaks the plan. They have lines that fall down because they don't know how to put the lines up and it takes them a week to get it fixed to where in a busy area where it is extremely dangerous. I got close lined and I contacted them. They did nothing for a week. I canceled my plan because of the fact that they have not contacted me. They have not fixed anything, and you need to stay away from this. This is the worst company to have!!! It's hard to cancel. They continue to charge you after you cancel. And it's a pin of fight and nothing but hard. Egg and headache with this company.

HORRIBLE, frustrating, very expensive at $71 for only internet and only 10mb at that. Customer support is strictly text and they are limited, however nice the Filipinos are. I was with CL only 6 months but couldn't set up an account, couldn't see my bills, couldn't pay my bill - absolutely nothing and every month I had to go thru customer service overseas. And if you quit your services, it is not prorated - you might end up paying another full month. And don't be late on that, you'll pay stiff late fees. It's by service period and NOT by billing dates. The only thing they do well is take your money! Horrible. Nightmare.

Without service for 5 days and counting. Tech appeared for 30 minutes today and said it is a transmission line issue and left. Next service later this week. Why can’t this be repaired on the spot today?! Tried AI robot for assistance - what a joke! Centurylink needs to use real people and not AI. Would rate zero star service if I could.

You are exactly correct! It is getting out of hand! I have had them now for 6-7 years and never really an issue until this past year. Like you said short little disconnect that come right back up after you run the speed test a few times. Contacting them I never really had to do but heard so many bad comments of frustrations. Well, today I got on chat and they told me that I have had 100% no issues per their system. I said, I" guess I'm lying." They just repeated it. Then at midnight, it went down completely. I chatted with CS was told that since I restarted my router which I did earlier but not then and it was working for a short period. But was told that basically, it reset my router. So it lost all my network info. I am an older gal getting less techy every day.

This is the worst company to do business with. The customer service sucks. I canceled our account on January 10th of 2025. We had them for several years, 6 years to be exact, it was internet only, it was terrible. The last billing cycle was Jan 3rd to February 2nd, I canceled January 10th. They had me owing $65.13 for my final bill. That is the price I paid each month for a full month. They also added a late fee. When I called, they said, "We will take the late fee off and just wait for 45 days for the final to reflect the right bill amount." I called several times every month Jan, Feb, they kept stated it will be fixed. Then today I called, and she stated, "You still owe $65.13." She just kept on repeating herself, "Ma'am you still owe us a final bill of $65.13."

Priced at twice what we paid in Sierra Vista, this system is simply pathetic. After several months, with no exaggeration, we have never watched a movie which did not bog down and require rebooting. This system is so slow, when asking what can be done about it, there was no hesitancy in telling us we can replace the router, for twice as much, or simply upgrade the system, for twice as much. And, of course, changing service would require us to jump through hoops, never asked before by any internet service. It would cost us over $50 to cancel. CenturyLink is simply pathetic.

Phone service went down after big snowstorm. Called for repair and got service ticket number with 5 hour window of tech arrival. Stayed home and waited all day. Got a text that tech was here. He was not. Got a text that phone line was repaired. It was not. Have to wait another 10 days to get another repair order addressed. Horrible service.

I must admit CenturyLink customer service is well rehearsed in polite well intentioned tones of a willingness to assist and resolve any troublesome telephone issues. The fact is the customer service team is designed to mislead the customer into believing that a repair team will be dispatched to do actual repair work. My 96 year old mother has had simple repair request to repair her phone line in for over three weeks. This request has been met with failed promises of tomorrow. This phone is her primary source of communications for medical services, medical emergencies or any other emergency not to mention just talking to another person. CenturyLink should immediately repair their equipment and stop leading their customers down a road of lies.

CenturyLink is the worse internet service to have. They charge 18.00 for being late one day. I am a senior getting Social Security. They have no compassion for seniors, no special promotions. When you call for a promotion for low income no one never answers. The Specialist won't help you. She just says the same thing customer service says. Why do they even transfer her to you, just to repeat the same thing over and over. I do not recommend Centurylink. Be aware.

My service has been on yet no connection, I have tried everything in my power to turn it back on however nothing is working, and I know it is not payment because we had already paid CenturyLink not that long ago. CenturyLink said that they would have it up by January 23rd at 5:00 pm, yet they continue to postpone it by days delaying my accessibility to school work and entertainment. And the cherry on top is that their Chat Now button on their website is broken and does not send you anywhere. This and many other things have been discouraging me from continuing to use Centurylink, as I feel they have no concern over the consumer whatsoever.

Horrible company. Won't stop trying to charge me. Going on 3 months after services were canceled and they are up to $78.00 in service fees. Nice of them to work with you. Nope. They refused to correct their mistakes. Just make up excuses as to why they can't and tell you to just pay it.

This company's technical support is among the worst of any company I've EVER dealt with. Connectivity is spotty at best, and simply non-existent at other times. Dial-up is more stable, and there's nothing, NOTHING more INFURIATING than having to work your way through a maze of chatbot phone answering machines to get to speak to an actual, living, breathing person, only to get connected to a call-center monkey reading a flow chart who asks you the same questions you already answered to the chatbot just to reach them, and then doesn't even listen to your questions. If I had any, and I do mean ANY other choice for internet service in my rural area of Missouri, I'd drop this company like a hot rock... Save your blood pressure and go with smoke signals, if the wind is right, they're faster anyway.

In early December, my elderly in-laws asked for my help because their CenturyLink DSL service (both phone and internet) was down. When I connected to their Wi-Fi, I discovered a CenturyLink splash page bluntly informing them their service was being discontinued, and they’d need to switch to Quantum Fiber, CenturyLink’s supposed "sister company." Without warning, CenturyLink had already cut their service.

We have had almost no reliable phone service for almost a month. When going to their site, it is all AI generated, There is no way you can discuss your problem with a real person, The AI will make an appointment for you, over a week out with no Idea what the issue is, For a communications company, It is very poor with communicating with the customer, For us in Montana, we have no option for another provider to go to for a landline. Our phone service at this time is down and who knows when it will be working again. Others in our 9 Mile valley (35 miles west of Missoula MT) is experiencing the same issues.

We cancelled Centurylink June of 2024 because we were moving. It is now January of 2025 and they still were billing us. Unfortunately, we did not realize they were still billing us. We have notes of the cancellation, but they tell us today that they don't see any notes about our June call. That is almost $1,000 that they took.

We was 9 years customer and the service at the Coast second home internet drop a lot. Sometimes not have internet. We have to called and unplug the modem re-start every time we there. Later the internet have Not been working for 6 weeks we Can’t check our cameras because no internet. We decided to have new service. Call cancelled and asking them to reimburse for we did have internet for 6 weeks. They was so rude. Didn’t want to help and don’t give credit or refund and this automatic takes out of bank account setup bill payment. Spoke to 3 person bla bla but they refused to reimburse that we Didn’t have internet.

Terrible company. My service went out and they said they would send out a technician in 2 days. I stayed home and at 4pm I get a text saying the technician was there and doing repairs. I never seen or heard from him. After 5 hours I contact the Service Chat and found out for whatever reason they wasn’t going to fix the problem but would make another schedule appointment 2 days away. So I had to stay home again because they said someone over 18 has to be home. That afternoon I get a call from the technician that said the problem was fixed. I never seen the technician but at least it was fixed this time.

Home internet service was down for the past two days. Centurylink gave appointment today saying technician will be here anytime between 8 to 5. At 4:45 they send a text message saying "Reschedule". They don't even bother to call us and explain the delay and address the call for following day. Instead they send a text message to reschedule. Horrible customer service. On positive side, I am using Centurylink for last 5 years. First 4 years, no disruptions. Network bandwidth is very good. Last one-year, intermittent disruptions, and pathetic service.

Do not even think of having Centurylink for any services, I have had them for 40 years and I have finally had enough. Every time it would rain line would go out and no service and it would last days. I have been putting up with this for too long. Trying to find a new provider, not much in my area as of yet. Soon as I find one, they are gone. This company does not care about you, they are just after the money. They got free covid government money to upgrade system, they used it to install fiber optics lines right in front of my house and don't use them, still using copper wire which shorts out in the water. Terrible company to deal with.

Originally I would say a 4. The service is slooow but recent events have lowered the rating to a 2. Yes they answer the phone, yes they will start a repair ticket but no you are never sure the issue will be resolved. We have been without internet for over 2 weeks and according to the very nice (10) repair tech that came to our house the issue is a cable problem. No updates - we called supposedly repaired today. Very frustrating. The person answering the phone said if it’s not repaired they will reschedule- OM - if our tv service wasn’t bundled with CenturyLink we would cancel in a heartbeat!

I forgot to pay my bill so they rightly cancelled service, and I unplugged my modem. A few days later I paid the bill and plugged the modem back in. I expected a day or so until service resumed. A week later and nothing. I contacted them and the best they can do is have a service tech come out on the 27th of December. I talked to them and suggested they send new equipment as there seems to be something wrong with what I have. They won’t even entertain the idea. They won’t/don’t have the ability to have someone come earlier because the whole department is closed, and they don’t have techs anyway. I also have to wait all day, at home, taking the day off work, losing the income, because there’s an off chance and service tie tech MIGHT need access to my home. Or, have a person 18+ available, with the same conditions. This is the worst customer service I’ve ever had to deal with.

Moved to a new state & house. Requested Century Link internet services. Received the router & instructions. Could never hook-up. Spoke with customer service representatives multiple times trying to fix the issue, over a week's amount of time. Decided to go with another internet company & returned Century Link's equipment promptly. Got several emails over the course of the next few months about being late on my payment. I never did use the service, it never worked!!! Spoke with multiple service representatives which said this issue would be resolved. I just got a debt collection notice from Radius Global!!!! Thanks Century Link! Never in my LIFE have I received a debt collection letter. Needless to say, I ended up paying their reduced amount of $44.66. HORRIBLE COMPANY.

My service was out for 15 days in October, as was the other customers in my area. I immediately reported the outage to CenturyLink. It appears that there was a major problem with landline phones and internet. After service was finally restored, I called customer service to see if there would be a billing adjustment. At first the service personnel denied that there had been a problem in my area and claimed that I had not reported an outage. He finally said that he found a service outage report but claimed it only lasted 5 days.

Worst company and service I've ever dealt with. Made an appointment to get my internet fixed but they never showed up. I called throughout the day for updates and they kept telling me the technicians were on their way. At 5 pm they just updated the appointment from "on their way" to "missed". When I called to follow up they just told me that my internet was working just fine. Switching providers now!!!

Signed up with CenturyLink I'm guessing about 10 years a go at $45 For Life. Sounded great as I'd had COX before which just kept soaring. I had a few issues with CenturyLink but everything was tolerable, manageable and acceptable as long as I had that great 45 For Life deal. But about 5 weeks ago I noticed this in-your-face black "Upgrade Today" banner draped across my web email folders. It supposedly advertised their "Email Plus" feature which didn't interest me and if I clicked on that black banner I was told "NOT SUPPORTED: You don't have store access." whatever that meant.

If there was a O star, I would issue it. Our internet service and phone was going in and out and finally quit. I called on November 3 and finally got internet and phone November 30. Such ineptitude I have never experienced with promises of repair and then no ticket issued after taking off from work. Promises of a new modem and then never ordered. We finally got a technician who fixed things almost a month later and he came 2 days early on a holiday weekend. It was lucky we were home. Now they refuse to issue me a refund for my telephone, only my internet. I am looking for another provider.

If I could give a 0 star I would. We've had Qwest/Centurylink service for 21 years now. Our landline randomly goes out almost every day. My husband looked online to see how to check the line and has confirmed it's an outside problem. We've scheduled service appointments 4 times now. Each time we wait all day and no one shows up. The 4th time was today. We received a confirmation text last night. This morning we received a text saying the technician would be here between 2:30pm -6:30pm. Once it got to 4:30pm we called customer service. You always end up talking to someone outside the country.

Finally after 5 days my Centurylink service stayed up long enough to write this review. The worst internet service available in Ocala, Fla. They want you to use the website to report outage but if you don't have service how does that work. Can't get anyone to pick up the phone. Found out that Centurylink has new owners. Well your company is not wanting customers. Please sell to a company that cares. Maybe China.

Zero stars - completely ignored, lied to, rushed off the phone, put on hold for hours, transferred to non-existent/ voicemail boxes that aren’t set up - followed by disconnection of calls. - my business has no internet or phone service for 3 months (August 16, 2024 - current 11/13/24- they say they’ll send a tech and if you’re not there upon appointment arrival (between 8am and 5pm) they charge a $99 fee but when they don’t show up every day for 3 weeks - you’re just out of luck.

Can’t wait to drop them like they're hot…. And they are not! Garbage. We have had them for many years only because only option. They have a 1 star review overall and it’s well earned!! Never have had quality service in all the 15 years we have had them even after calling them out several times for help. Lazy ** garbage company

What a miserable service provider. 35 minutes on the phone for tech support. My phone line was down for a week because someone backed into the network box over a year ago and was not repaired. Enough water finally got in and we lost service. If I could give a negative rating I would.

I have been trying to get a repair done on a broken line since February 2024. I have spent many hours on the phone with reps from foreign countries as well as three from the US. I have had seven work orders made from the reps to get the work done. No one has ever showed up to fix the line, despite the claims they were coming. I have received text messages saying the tech was at my house to do the work and then immediately after that text, another text saying the tech had completed the work. No one ever showed and no work was done. I have missed countless hours of work on the phone trying to get this resolved and missed hours waiting for a tech to show up. I would absolutely never recommend CenturyLink to anyone for any service...ever.

On September 27th Centurylink was supposed to send a serviceman to hook up my mother's phone in assisted living. I received an email saying they would be there by 11: 59. I live 3 hours away. I drove there to be there when the serviceman arrived and waited till 12:30. He was a no show, I left instructions with the assisted living associates to allow him into her room when he showed. I called on Monday to see if the phone was working, and to date (10/15/24) the phone is still not hooked up. I have received a bill and have tried to call numerous times. Today I was able to speak to a human and after stating my frustration, and saying I was not paying a bill for services I have not received I was hung up on. Needless to say I will never recommend centurylink.

I had my home phone number and landline for over 50 years. Recently CenturyLink was unable to restore my landline after many weeks of the line being down. When I tried to change carriers, CenturyLink refused to share my landline phone number with a new carrier. This is the worst service I have every experienced.

Zero stars!!!! Had an outage 2 1/2 weeks ago. My modem quit working. I tried calling CenturyLink for assistance but trying to talk to a human is impossible. Had to chat with someone online, I tried you get them to help me with the modem and they told me I had to have a technician come look at it. It took 2 weeks for one to come out. In the meantime I had no WiFi. I got fired from my at home job, and I do online school and now I’m behind in my classes by 2 weeks. Not a person cares or offers discounts or anything to make it right. The technician said it was my modem and that I need to call for a new one. I asked him why The person on the line when I first called, didn’t help me with the modem as I told them that was the outlet. He was not helpful at all.

I am not one to write many reviews, however I will make an exception for this company!! I have had CenturyLink since 2021. Paid my bill every month. I was told my bill is 66.00. I am on paperless bill, so I do take half of the responsibility for not going to my online account, however after paying 66.00 every month, I get a letter today in the mail saying disconnect notice and my balance is over 300 dollars, I tried calling them and was left on hold for hours, I tried twice, I finally had to log into my online account and after 4 attempts was able to start a chat, after fighting with the chat to get a live person to chat with, and explained my situation, I was told that as of 2023 I was paying my bill but, not the modem which is 15.00 a month, WHAT???? They said it has not been paid since Oct 2023, mind you it is now Oct 2024 and my payment was good from 2021 to 2023...

Tried to sign up but technician refused to put my modem upstairs. Told me it had to go in the basement. The technician are useless. Do not want to help. He said there isn’t no other option. Just told me that was my only option. Didn’t even care. Just seemed like he wanted to get out of here.

CenturyLink has decided to implement a new policy that the only way they will removed a late payment fee is with autopay set up. They mail their statements out 1 week before the due date. I had to leave the state to attend a funeral and when I arrived back in town it was 2 days past the due date. They refused to removed the late payment fee after I have been a loyal customer for the past 24 years. Well, goodbye CenturyLink over $26.00. Hello Elon Musk, you have a new customer with StarLink. So over the lack of customer service here and the service is mediocre at best.

Been with then for 25 years only because we live in the mountains and they are the only game here. They charge us for high-speed internet and we get 1.5 mps. They just informed us that as of October 1st, they will no longer service this area. They are a horrible company.

I've had a CenturyLink (or previous provider) landline since telephones came into our area in the 1950's. This is a remote area in Colorado and recently the line would keep going dead so we finally got fed up with no repair service and got VoIP. We asked the new provider to port the old number. They tried and couldn't do it because CenturyLink had "inactivated" the number. Called CenturyLink and literally spent 4 hours on hold and shuffling between different support groups. They finally said they would reactivate the line. They did but with a new number! We want/need the old number! A different day and another 4+ hours of hold and reps and I'm still waiting to get the number ported. There is no ownership of the problem, no accountability, and absolutely abysmal people that only seem capable of reading a script. If I could give them negative stars, I would.

Worst customer service I've had in my entire life. Without warning, CenturyLink cut service to my building and would only restore service if I upgraded to their new premium service. They told us they would send a technician out in 3 weeks and that they would charge us an additional $100 "if it was our fault." They would not reimburse me for the month I had without service, and their customer service representatives pushed their premium service on me so much I actually laughed out loud on the phone. Avoid CenturyLink at all costs.

I've been a longtime customer with Centurylink but since the new ownership, I've been having problems with my internet service. Certain times of the day my internet would go off and on and when I finally talk to a live person, they would say it's my modem is outdated. The modem is fairly new! They want to charge me for a new one! It's odd that it works fine other times! I truly believe they're controlling it so that I have to pay for a new one! It's pretty pathetic that a company to hold my modem hostage in way!

I have been a CenturyLink customer for 6+ years at my location. In the last 4 months, on 2 occasions (refer to my previous complaint) a tech from centurylink came to my townhome to install service to one of my neighbors. The 1st time they did this, they disconnected my service outside from the pole, hooked up my neighbor, and left. It was not possible to reach a human at centurylink with any possibility and I was given an automated response ticket for a tech to return 10 days later. My internet connection also powers my VOIP phone service, making this unacceptable for multiple reasons. At no point, should a service provider drive to a paying customer's home, disconnect the PAID FOR service, and leave with no recourse. This is insane behavior. Well, yesterday it happened again.

I was a customer with CenturyLink for over 10 years and experienced extremely poor phone connectivity and chronic internet repair issues. My DSL internet speed average only 1.2 MBPS which was totally unacceptable for a home business. Despite having placed multiple trouble tickets to repair my phone/internet issues, nothing happened. My phone was out of service for over 3 months. CenturyLink kept delaying needed repairs with one excuse after another. This is no way to treat a long term customer. As a consequence, I terminated my account with CenturyLink and found a wireless service provider who truly cares about their customers. I now enjoy 25 MBPS with no connectivity issues. Best decision ever to drop CenturyLink.

We have been without service for over a month now and we keep getting the runaround. I have contacted them no less than 5x and they still don't have a subcontractor scheduled to replace our overhead fiber line. This has been the worst customer service experience I've ever dealt with and we still don't have service!

I have been a CenturyLink customer since 2015. I live in a rural area and your DSL service was the only viable option. In April 2024 switched to Fiber High Speed internet with a different provider as soon as it was available. I disconnected my modem and stopped using your internet service immediately. I did not use it in May, June or July. I did not close my account until 2 July 2024. I thought the billing cycle was from the 10th of month, found out it is from the 21st of the month. I requested the final month be waived or at least pro-rated when I closed my account, I was told to call back when I received my final bill.

Frustrated. We made an appointment on the CenturyLink Calendar to upgrade our service in Nampa, Idaho, June 2024. As my son works nights and only has Sunday and Monday off, our only day for appointment availability was on Mondays. We waited for two weeks for the approved appointment on July 8, 2024. We received four emails and four text messages confirming the appointment and to make sure someone of age was home from 8 - 5 pm. At 3:30 pm I called the call center to find out where our Tech guy was (was in automated hold) for more than an hour. The response was, "Sorry the tech person could not make it, but we can reschedule your appointment that we confirmed 8 times total to Friday." My son isn't available on Friday! They made us an appointment for Monday July 15 and assured me it would go off without a hitch.

Horribly overpriced, poor internet connection, slow and after I switched providers they billed me for a month I didn't have their service and sent it to a collection agency. Horrible way to treat a ten year customer because I was tired of paying for poor overpriced service. Would highly recommend saving yourself the complete experience of getting screwed over by this company. I hope this reviews saves at least one person from these vultures.

I had a scheduled appointment four weeks in advance. Set my travel plan based on the installation date. One business day before moving they told me it was gonna be a week later. Had a $10 million job to bid which would require Internet, could only get a hold of a chat pot until I finally got a person, and they kept telling me there was nothing they could do. Ask for a manager said I would get one. Never talk to manager. Ended up canceling and going with TDS, another option in Oregon.

The worst experience I had with them. I moved to a new address and placed a move request with CenturyLink on April 11 for May 2 and waited. No one turned up on May 2 and they just pushed it to May 6 and no one turned up again. I called multiple times and after talking to them for over an hour today, it again got rescheduled to May 17! The service is the worst as I had to wait around a month to just get the connection moved to a new apartment and it still hasn't been completed yet. We'll most likely get another new connection with another ISP as we need to WFH and we can't wait another 2 weeks for them to again reschedule to a different date!

We are a business who has used their internet service for more than 3 yrs, and it's substandard at best. We have limited options in this rural area of our state. We recently needed to add a landline phone, and had to use them again. It's been 2 weeks of their incompetent errors and no communication from anyone at CenturyLink unless I initiate a phone call to them. We receive the same phrases; "The line should be working by 5 pm today", and of course it doesn't work. We still do not have a working phone line!

The CenturyLink sales rep said my monthly rate was locked in at $65. Then it went up to $75 after a while and this month went up to $80. I’m now shopping around for another provider. We’re retired and on fixed incomes.

Worst company to work with. I had to use them for 11 years in my small community. The internet never worked correctly. Was always slower than what the advertised. Finally got fiber optics here and cancelled. Was told since call at end of bill cycle would no be charged. Received a bill from them with a late fee. Try to call customer service and talk to supervisor. He called back but my phone never rang. Left message that would do nothing for me. Just glad that I will never have to use them again. I was a loyal customer and paid my bill always on time for 11 yrs. This is the last bill I will ever have to pay and will tell everyone that ask about their service to use anyone else if they can!!!

If you want a company with good service, Century Link is NOT it. My internet has been out for a week. Tech was supposed to come fix it yesterday....GUESS WHAT? He didn't show up....nor have I heard from them today. PISS POOR service. I have disconnected from them and have gone with another internet company.

Lots of uninformed people, incredible levels of broken English and horrible levels of communication. Zero effort by any human being to provide customer service! They seemingly don’t care about keeping their customers nor do they care about providing any kind of service to help the issue, let alone their poor internet product.

Our residential area has been without any service for over a WEEK! We live in a rural area where the cables hang down. Thieves cut the cable and took the cable. Copper is in the cable which can be sold. The cable is hanging again! second time to happen in less than a month. Placing the cable underground would seem to be the solution. CenturyLink has sent out a text daily to update us of what has taken place. NOTHING has taken place. Every day the date is pushed out to the next day. I called to speak with a superviso. I was told they are working on it from the central office. Nothing is being done. We have zero service. This is beyond poor customer service. Update customers with an accurate date. Don't keep pushing the date out. What is the real solution? And when will the issue be resolved? Thank you.

There was storm damage on the main branch trunk line that runs in back of the homes in the neighborhood. We lost internet and landline. Called CL to report the problem and they said the earliest repair tech available was the following week. No one shows up on the scheduled repair. Called again and they rescheduled. Again, no show. We cancelled our CL in October and moved to another provider of internet and landline. CL continued to bill us and here we are in February and we still are getting a bill CL tells us the disconnect order in October had been cancelled. They reissued another disconnect order and that one gets cancelled as well.

I signed up with CenturyLink for ISP service. They sent me a router which I could not get to work and never got connected to the internet and never used even one minute of service. I called the company and told them I want to cancel whatever I had so far. The rep said okay return the router and I would not be charged. I then had to jump thru flaming hoops of fire to cancel the account - answer about 20 questions, and then they actually made me login to something somewhere and confirm something - The whole cancel process was like pulling teeth and took at least 45 minutes - wasting my time. I returned the router on my dime as instructed. 18 months later I started getting COLLECTION notices which they are now hounding me relentlessly. Of course the collection company cannot supply any real bill or verification of any services. Is this how CenturyLink makes up for all their lost business?

No internet in my home in Kissimmee Florida and CenturyLink can't send a tech for one week. I do work from home and my cell service is not great, so it is causing me numerous problems. Either they need to hire more techs or they are having more problems than they can handle. Regardless one week is totally unacceptable.

I cancelled my Centurylink around October 25th, and was told I can ship back the modem I just purchased and they will refund my $200. I shipped it back and today 11/10 when I called to check on my bill credit the supervisor Darnell refused to refund because I had received a bill credit for an unrelated matter around the same time I purchased my modem and they claim the credit was for the modem which it was not. I finally told Darnell, "Ok if you won’t refund my $200 then I just need the modem returned to me, if I’ve paid for it then I want it." He was very rude and condescending and told me he could send me another modem but I would be charged an additional $200.

I was told by an employee near Christmas Eve my bill would be lowered to an exact amount. To cover this review with CenturyLink was impossible and here is their incompetence x 400 and they LIED and said the man who cut my bill quit. He'd just told me he loved his job and so I verified this was untrue that he quit. They still lied. I said I'll subpoena him. Dead silence. I said I know where he lives. I'll contact him. My calls were never answered. They wouldn't remove the charges I'd been guaranteed would be removed. By never answered calls I mean, they wouldn't answer and IF they did, the lies started all over again. I would have thought these people would have been out of business long before now. Centurylink is ridiculous and if a person chooses to deal with them, please be prepared for a very hot mess. I don't want an apology like you are giving comments. You are not sorry or you'd improve customer service.

When shopping around for internet service in my area, the agent asked all the proper questions to "ensure" I would have exceptional service for my needs. I stated where I lived, how many devices I would have connected, what I mainly use the service for, and she immediately pitched to me the internet services which just so happened to be the least dependable. After a week of having their services, they say there has never been any connection issues because it doesn't show that is has crashed in their system, but on my end I had lost connection to my work applications more than 3 times per day. I had received a warning it was so terrible. I went back and forth with customer support almost every day for a week for them to tell me "nothing was wrong".

I am 92 years old and haven't had phone service for four weeks! Every time I call CenturyLink, they give me a DIFFERENT reason. The last one was that they only had ONE employee in my area that can work on the problem (on the "main box"). This is a national company. Why can't they bring someone else in if they need to??? This is dangerous for me.

I ordered internet service and installation. Held me hostage for a day waiting for them but never showed up. Oh well, Century is only cheaper by 10 bucks anyway but service counts as 20 so I will have to stick with the current.

I returned my modem after moving as outlined in my contract with postage tracking. It's now been 4 months. Still no refund from this company. Ridiculous. No one knows how to resolve issue when I call. Seems like company is disorganized. The FTC will be my next report. Tired of waiting for the refund policy to be followed.

When it rains our phones stop working...no diatone. Reported it. Had two different appointment times and nobody showed up. Neighbors also have the same problem. They were told that they could not find the problem as it has stopped raining. If they would bury the exposed cable or run new cables, it may take care of the issues.

Centurylink changed their email system awhile back and it's been nothing but issues. Of course, according to them everything is fine. Since they changed platform, it's a hassle. When I delete emails, they'll in appear in trash can which I empty. Those emails most of the time will reappear in trash can needing emptied or those same emails from a day ago will reappear as new mail. I've constantly have to delete previous emails several times. Worst issue is my important emails stored in a personal folder will up and disappear never to return. Hopefully, Centurylink will fix problem but I doubt it since this has been going on for nearly a year.

I called to address my past bill, & I got Landon on the phone, who started treating me like an idiot when I asked him to break down the expense so I can understand. He was impatient towards me when I was asking for specifics, & not have the whole expense review rushed. When I asked for a supervisor, he refused to get me one, & then said "I am going to place you on hold while you calm down" & did just that like he was sending me on time out. I could not have been most infuriated than I was, being the height of his rudeness.

Absolutely horrible. I had 56k 20 years ago that was faster and more consistent than this garbage. They should just sell the company. I could stick an antenna in a potato and hook up some wires to it and it would work better. They should honestly pay us to use their atrocious service, instead they charge almost as much as cable. The audacity.

I despise CenturyLink, but it's the only option I have here. Service is slow and unreliable, and they never seem to be in a hurry to fix it when service goes out. My connection typically drops multiple times per week, but it's usually only for 15 minutes or so. Currently, there has been an outage in my area since yesterday. It took them over a day to actually acknowledge that there was an outage. It will be 5 days until service is restored. I would like to ask if I will receive a refund for the days my service is down, but I can't figure out how to actually talk to someone. Customer service seems as though it's deliberately difficult to get any information.