CenturyLink Reviews

Do not And I mean DO NOT! Get service with CenturyLink communications. Their field technician constantly rescheduling, customer service is trash. Never can handle issues at hand. Supervisors even worse. Cancelled and still waiting for refund for deposit 3 months later. And was told to wait another 10-14 business days. Thieves.

I can tell you that this is a rarity. I do not like to do negative reviews. So you can take this as court sworn testimony. I called two days before Thanksgiving and asked if there was any way they would be able to hook my WIFI up. Same day.. I was happy when informed, but tech would be there before 7:00 PM same night.. This is the first lie by Omission so I was a little upset when 9:00 PM rolls around and still no WIFI.

They change payment due dates to charge late fees to customers who do not receive paper bills, while charging $2 per month for paper bills. My bills have been sent out on the same day for the past 4 years, but I ended up with multiple late charges on my account. I contacted CenturyLink (by the way, no representatives on the phone!), which forced me to text the rudest support guy. He flat-out refused to waive the late charges and denied when I requested the manager on duty. He said due date changes all the time and nothing wrong with their charges. What a shitty company!

I got a new one of CenturyLink's wifi and it can't even give me wifi through my paper thin walls and is worse than my other wifi.and also not only that the people who work there only put people on hold for so long it's not funny. The wifi just barely works and I'm honestly lucky I even got to write this down. And also it shows that the wifi is okay when I can barely even do anything on my phone and I can't even watch a simple YouTube video for crying out loud, so in conclusion never use this wifi ever and if you can get another one

In July, 2025, Lumen/CenturyLink installed fiber optic cable in our neighborhood. They promised that after the cable was laid, they would return the property to the same condition it was before construction. This did not happen. They broke my sprinkler plumbing in 3 places, and killed a large area of grass. The once level lawn now has drops of up to 4 inches, making it dangerous to walk on. The grass has not yet been able to grow back, it is dead. I have called everyone whose phone number I can find to no avail. Only the Lumen person responded to let me know they will not cover it because they subbed the job out and the sub contractor would be responsible for all repairs.

Horrible internet service. They claim a tech came to check outside line but no proof. Tech said didn’t have access to gated community, but never tried calling landline we have with CL or think of using the call box at the gate. After multiple calls finally got a young girl sounding like she was going on 16 years old that spoke fluent English. Had put me on hold for nearly 2 hours couldn’t understand what she claimed to be doing while I waited on hold. Then she said something would take an hour and they would call back, no internet connection (red light) on modem.

CenturyLink WiFi home service itself has been OK, but getting it connected and disconnected is a nightmare. I travel for extended periods of time and usually disconnect WiFi and then reconnect it upon my return. I have a modem, so the process does not take an installer long, but getting a tech scheduled and then paying an outrageous amount for a 5-minute installation is unpleasant. Then, when it comes to disconnecting, you're never sure if that will actually go through the CenturyLink system. Also, if you have autopay, in the past it was necessary to not only discontinue the the service but also make a second request to stop auto pay. Otherwise, CenturyLink will disconnect your service but keep deducting the monthly fee :o( - this is especially unpleasant to deal with from a foreign country! Will look for other options in the future, since they keep raising their rates.

As a customer of over 45 years, I am extremely disappointed with the direction this company has taken. The billing practices have become confusing and frustrating, and the lack of reliable customer service is unacceptable. It is nearly impossible to speak with anyone located in the United States who can properly assist with account questions or service issues. After decades of loyalty, it’s disheartening to see a company abandon the quality of service that originally made us choose them. Their customer support is now outsourced, unhelpful, and often unable to resolve even the most basic concerns. Overall, CenturyLink has gone from being a dependable phone service provider to one that feels indifferent to its long-time customers. After 45 years, we expected better. As of today November 24, 2025 I am canceling their service.

CenturyLink's customer service and reliability in recent years has gotten terrible. My landline voice service has literally been down now for 5 days. Their troubleshooting process, which involves chatting online with people based in India or other off-shore location is a joke and their service technicians in our area are totally unreliable. Sometimes they show up for appointments that have a ridiculous 8-hour service window and other times they don't. I can't believe that their parent company, Lumen, has the audacity to think they will be able to successfully transform themselves into a cutting edge AI-focused company when they can't even execute basic blocking and tackling exercises, such as keeping POTS lines reliable.

I have been a century link customer for 18 years and up until today I was never dissatisfied with the company. Today it all changed. I want to look elsewhere but limited due to having a landline. Was in NY on 9/11 and experienced cell towers going down, vow never to not have a land line. But off topic, I have been charged a late fee on my bill at no fault of my own, and the company is sending bills out later to force this situation. I thought it was the Postal Service issues due to shutdown, WRONG!!! I could have my late fee waived only if I elect auto pay. 18 years never been late, and didn't want to hear that. And it appears I am going to get charged with a late fee again. THEN wanted to sell me a streaming service. This is America right?? Freedom of choice. How I pay my bills is up to me, it is my money I work for, not a company trying to brow-beat me into auto pay. Poor business ethic.

I ordered internet beginning of Sept. Within in days, I had bill before installation at a incorrect stated price. I cancelled due to fiasco before I had service. It is now 2 1/2 months trying to get the $50 deposit I was never told about. Each time I call, customer service tells me check is in the mail. 10/16, 10/26 with a 10 to 20 business day delivery. Could be more due to holiday mail. Yesterday I was told my check was mailed 11/12 with a 30 to 45 day delivery date. It dawned on me last night that I still have a $50.06 credit. Never having service, the only way I still had any left was if they gave me $50 out of the kindness of their heart. But of course, they were living and NO REFUND HAD BEEN SENT.

I was told by a Century Link agent that I would be able to move location of a landline phone and keep the same number. Three days later, service at the old location was stopped, by 5 days later still no service at the new location. I contacted CenturyLink again, was told the new service was working. I told them it was not because I just dialed the number and got the recording that it was an invalid number. Then I was told it was not possible to keep the same number. I was again told that it was not possible for me to have the same number. I asked why I was told by another agent that I could have the same number. I was offered sincere apologies. I said I would consider remaining a CenturyLink customer with a new number if there were some compensation for the hassle of getting a new number, for example a year's complimentary service. I was offered sincere apologies.

Very unhappy with CenturyLink. The internet service is pretty good overall. However, the customer service is awful. Need to wait 20 minutes or longer on the phone, just to talk to someone. I was really busy lately and was late paying the bill. They charged me $19.00 late fee. Called and asked them to waive it, and they said no. I am so done with this terrible company. I need to find a better company right away. Done with terrible CenturyLink Customer service.

In order to get technical support it is very difficult to reach a person. Our experience was that we had intermittent and slow Internet service. A technician was to come to the house and was assigned between 8 and 11 AM based on their customer service department. We were in contact throughout the day through their chat to determine what happened to this technician as they failed to arrive.

Unreliable service, worse customer service out there. It is extremely difficult to reach an actual person when calling for customer service because there is no option for it, so you end up in an endless phone tree. If you find a way to reach a person, their accent is so heavy it is impossible to understand them. I find it ironic that they love to refer you to the internet to resolve issues, or even worse, use your "smartphone", when they were in fact a phone company originally. This is what happens when a company has a monopoly and people have no other option for doing business. There is ZERO incentive for them improve service.

Our CenturyLink cable was cut by Century Link’s contractor while he was burying another line. This accident occurred this past July. At my request, on July 14 a technician was out who identified the problem, laid a temporary cable, and submitted a request to have the cable buried. I called in early August for an update. Century Link sent a second technician who informed me that a request to bury the cable was never received by the contractor. He indicated that he would submit the request at that time.

I have had a land line for 60 plus years. Sometime in April of 2025 I quit receiving a paper bill in the mail. Then in November 2025 I received a disconnect notification. I called explained that you haven't been billing me. They say yes we been sending to such and such e mail which is wrong and I never authorized paperless billing, so I hope they send this to collections and it goes to court because they put me on paperless billing fraudulently and then let it build up to a extremely large amount of money before mailing me a disconnect notice

I would not recommend this company to anyone it is the worst. I want to go to satellite. My son wants to stay with this company for I don't know what reason because we've had nothing but trouble. We've had to call anywhere from 3 to 4 times a month. They won't let you pay the bill early. You have to stick to the auto pay if you are a prepaid customer. You are nothing to these people. All they ever want to do is send out a technician and then they'll send an email the next day saying the problem was resolved and the problem is never resolved. Having to call a company three and four times a month over the same thing is ridiculous.

I attempted to get Century Link internet service. I called them, paid $72, and scheduled the first available installation window, which was 5 weeks later. The day came and went and the technician did not arrive. My daughter made arrangements to be home for the installation. Next I was told they would arrive the next working day in the morning. No show again. I don't understand how they can get customers if they can't manage to show up for an installation appointment. What a waste of many hours of my time on the phone with them. Writing this so others don't have to waste their time too.

While it's working, it's great and a fair price, but don't ever have a problem. Their customer service is non-existent. A cable was cut by a construction worker and we had a cable winding down the street, around the backyard and up the side of the house for 2 years. We had many many appointments when the tech was scheduled "between 8 and 4" and either came and left or never came and received a text that this work would be done online and "you may not see a tech". How do you bury a cable online? We finally cancelled and no, they won't prorate our final bill. Really? I should bill them for all the days they missed appointments. Totally disrespectful company.

My father passed away five days before the new billing cycle began and the company refused to waive or prorate the new billing even though I called to disconnect services within 10 days of his passing. The supervisor was rude. When I asked for a final bill they informed me that I would have to pay an for $2 for postage to have the bill mailed. So, to recap... I have to pay to receive a bill for services that weren't utilized...?? Make it make sense. One Star only because zero isn't an option.

Contractor for another cable company cut our fiber Monday. They couldn’t even get somebody scheduled until mid-day Friday. Local infrastructure is poor with “power issues” to an office knocking out internet for an entire day and frequent latency issues traceable to what seem like very undersized nodes. “I’ll take it over Mediacom” is still a one star review.

I'm done with Last CenturyLink in the near future. They refuse to upgrade their POTS aka copper wire, internet system left over from "Plain Old Telephone System". LINE IS CONSISTENTLY UNSTABLE AND THEY WILL NOT FIX. I'm PAYING the same $75 RATE for horrid 20Mbps downloads and .92Mbps uploads for a line that continues to test as UNSTABLE. Technician was out here and said CL needs to replace all the lines, which they will never do.

Lumen/CenturyLink in Rapid City, SD is fraudulent/deceptive trade practice. Service is turned off day after day. Foreign tech support can't restore service. Schedule techs that don't show up. Service belatedly returns until the next fraudulent denial of service. The only reliable thing Lumen/Centurylink does is bill you in full for their fraud/deceptive trade practice.

CenturyLink is THE WORST OF THE WORST! Not sure how much I need to say seeing nearly 5,000 1 star reviews. The only consistent thing about them is that your internet will CONSISTENTLY fail, drop signal, lose signal speed, and give you errors. Do not rely on this service. Do not rely on their support. The ONLY solution they have is to ask you to wait for a week for a new modem to be delivered. For roughly 1-2 weeks you may find yourself satisfied - but rest assured - your internet will FAIL again and they will have zero answers...RUN FROM THIS PROVIDER LIKE IT'S THE PLAGUE, COMBINED WITH COVID. If it doesn't kill you it will scar you for life.

After many years of Landline Service, we cancelled our Account 7 weeks ago on 9/2/25. Had a $40 credit. No credit issued, after 45 minutes of waiting, Agent said refund in process, 2 more weeks. I went to their website to use their portal to submit Unresolved Issue, their website said having technical difficulties, not responding, contact a Chat Agent

Terrible customer service. Awful wait time to speak to an American representative if you are lucky enough for them to pick up. I will be switching to a different provider ASAP. I have been with CenturyLink for years and I believe I deserve better customer service and better internet service. Not happy with this company.

CenturyLink increased my monthly internet service fee for my business by 285% in one month. It was explained to me that that they were passing along higher charges that they were incurring from their fiber provider. I eventually found another provider, and contacted customer service to disconnect my non contract account. I continued to receive invoices for service I was not using over the next two months. I made multiple calls to customer service during that two month period insisting that my service has been canceled to no avail. I’m currently dealing with a collection agency over the bogus charges. Absolutely terrible customer service and the corporate bureaucracy is so bad that no one seems to care. Stay away!

Absolutely terrible service...simply trying to access my email account. I was instructed to contact client support. Hence, after calling and finally getting to an agent, I was instructed to use their client support bot. I told them I did and it wasn't helpful. I was then instructed to type in "Chat with Agent" and here's the response I received. "Hi there! Thanks for reaching out to us. All agents are busy right now. Please chat with us again later. Thank you."

CenturyLink has been one of the most frustrating internet providers I’ve ever dealt with. Their service is painfully slow, and the internet speeds rarely match what’s advertised. Trying to stream, game, or even just browse can feel like stepping back in time to dial-up days. On top of that, their customer service is sluggish and unhelpful. Any time there’s an outage or issue, it takes far too long to get a resolution. It feels like they simply don’t care about improving or keeping up with the needs of their customers.