CenturyLink Reviews

Previous to me moving onto my parents property, my parents had the phone line I have now. At least 10 - 15 years before I got it. Whenever it rains for a couple of days the phone goes out. I’ve lived here 6 years. So I’m talking about 16 - 21 years of the phone going out of order when it rains. And we live in Oregon! It rains here. Last year my phone was out of order for a month. I wait 1 week for service and if that service doesn’t correct the problem I have to wait another week.

Yesterday, quite suddenly, our SmartTV stopped streaming. I found that the internet had disconnected. Checking my laptop, it had also disconnected. I reconnected but the speed was so slow that the TV would not stream, loading pages on my laptop unbearable. I called CenturyLink. I chose the option for a call back and about 20 min later someone called. We checked the speed (which I had already done), found it very slow. The tech had me play a youtube video and then declared that the speed test was wrong. I suggested that the router might be bad, we looked at that and told me I had too many devices connected for the speed that I was subscribed for. Now, I'm not a genius but I'm also not an idiot.

I am paying for 4 Mbps but I receive only 1.5 or less each day. For over 2 years I have been requesting my internet be upgraded. I am told that several of my neighbors have had better service. I am also told that a couple of neighbors recently received internet and are getting 30 Mbps. Over the years, I had to purchase multiple modems and other devices to try to improve my service, but CenturyLink kept sending me refurbished equipment or used equipment. I even tried devices from Best Buy and other stores to boost the DSL signals but again nothing worked.

Our internet went out and we needed a phone jack replaced to get the internet working again. Simple fix. Made appointment. Technician never shows up. Another appointment made. Once again no technician. No reason why.

Told us they could handle our internet needs, connected us up, and delivered 3MB speed - maximum speed at our address. Sellers and order takers totally lied about what was available for our service address! And their customer service people were overseas with heavy accents difficult to understand and roosters crowing in the background. Needless to say, we left - but it was a difficult transition.

Worst internet company. I called about an issue. On hold for 2 hours, hung up on. Called again. 2.5 hours. Their call center does not speak decent English. Can't EVER HELP. Their signal is so weak, sickening customer service. Go ANYWHERE else.

My email is constantly failing. Century Link customer support is worthless! They absolutely do not want to talk to customers and make it impossible to talk to anyone. It is a fine art how they keep trying to pass a customer off to a different department, and insist on you "chatting" with them online, which brings absolutely no response.

We have been winter visitors to AZ for twelve years. Have been using Centurylink for internet services as the area we lived in only had two Providers. Every year when we returned to our winter home and tried to reinstate our internet services, there were issues and problems. Almost every year we had to call Centurylink as something was screwed up, most often with issues like modem being mailed out and charges for things not wanted. This year it was the worst we have ever experienced and other people we knew had similar issues. It appears they are not listening and are only interested in making as much money as possible. I have spent in the area of 24 hrs. over the years either on the phone or online trying get issues resolved. And now we have, and others we know have said enough is enough.

Once I got past the initial ordering process the service has been pretty good. I have had it for about 2 years, had only one call which was handled quickly. Service has been reliable. No downtimes since installed.

Rep lied during initial contact and account setup phone call. He set install date, but right now, ten days later, no one has activated service. Every number I call now to get help refuses to explain or the automated system hangs up on me. Half the time I can't understand what the phone rep is saying because of bad English skills. They rescheduled turning service on to a date 14 days after I'm being billed for without advising me. They still won't tell me why they did this. I've had three chat sessions with them because I can't reach them over the phone. Each session they refuse to tell me why I'm being put off and they end the session without anything being resolved. Saving a copy of the chat is not an option. This company is very disorganized. If you can get service somewhere else, DO IT.

Signed up for their service at a new address. Did not have the jack in my house to plug in the equipment. It took 8 calls before I was able to contact someone simply just to have a technician come out. They attempted to upsell me even though I did not have the ability to plug in the equipment. I thought I already asked for the fastest speed so I listened and agreed to faster service to which he replied faster speeds are not available in my area, I told him I need a technician still and he hung up. Called again the next day and finally they told me that they can't send a technician because they don't service my area! My wife and I work from home and I told them before we signed up it was very important the internet work before we moved in. I cancelled the service and returned the equipment and was told I would not be charged since I never received the service. Still received a bill 2 weeks later even though I was told i would not be charged.

Set up service to be installed 11/5/21 before 7pm. Received email at 9am saying it's set up. I called and was transferred 20 different times and spent 3 hours on the phone. They had no clue what was going on. Last person I talked to said it was some super special secret error and he would get it fixed and call me at 6 I never received a call. Tried to call them and they close at 6. LOL. They are closed at 6...PM... 6pm lol. I've never heard of an internet company that is closed at 6pm and not open on the weekends.

Unfortunately this company is understaffed to provide timely service to their customers for field services support (2 weeks before beginning to troubleshoot an outage, with no alternative options for the interim). Furthermore, they failed to provide adequate troubleshooting without customer input. I suggested testing the modem next door because they said that coincidental with the power surge, we had also experienced a damage transmission line somewhere, even though everyone else's internet in our area returned, except ours.

My account was closed on March 2020. This month, Century Link is asking for a payment of $180 and even asked for a credit debt collector company. My experienced with them is the worse. They created 2 accounts for me but I only need one for the wifi. Asked them to closed the other one said they closed it already. They’ve been charging me twice since then That's why we stopped using their company. For the readers you’ll regret it if you use Century Link!

Never again will I use Century Link! Duke Energy cut my internet line while working next door. I called Century Link to let them know my internet was out. Mind you this was at 9am this morning. They told me that someone will be at my home to repair it tomorrow between 8am and 5pm. Okay so I have to take not one but two days off of work because you don't have prompt service like you say? Totally ridiculous!!

A repair person came to install a new modem and upgrade our service. Since he couldn't upgrade (as per his supervisor) he disconnected our service. The disconnect took place at 6 pm which is when you can no longer get any help with from a service person until 8 am on Monday. I made four phone calls, yes four, because they would hang up. I talked to a gentleman with chickens in his house, another woman with screaming children. After two hours. I gave up. On Monday at 8 am I called again. Have been hung up on twice. Have made four phone calls. Repeat the answers to the same questions over each time. They ask for a call back number in case you get disconnected, no one has called back yet. At the moment I have been on the phone for 2 hours and thirty minutes. All they have to is turn the internet back on. Worst customer service ever.. Do not recommend!!

Centurylink is terrible. Customer service is dismal at best. I have had a technician out 15 times this year. It worked for 2 months, one time. On and off almost daily. Talking to them on the phone or internet is an effort in futility.

We waited for CenturyLink to hook up our internet for 4 weeks. We received the modem today and attempted to hook it up. They cancelled our install without notification and blamed us for their stupidity.

CENTURYLINK has had a bad reputation for a long time. I have helped a lot of my computer customers when they have had problems with the internet service. I recently moved in a new neighborhood and was dreading having CenturyLink. I went online to find out about service and was pleasantly surprised to see high speed service at a very reasonable price. I was able to order it and have the new router and installed it myself with some phone help. It was very easy to set up and is working like a champ. I'm getting 50-60 Mbps on a stable line and even had it at 70 Mbps. Upload runs consistently at 20 Mbps. It's great for streaming tv and many other options.

I work for the county government, and one of the phone lines is down. I have been on the phone with CenturyLink for the past four days trying to get a technician to come and fix the phone line with no dial tone. This is our office's main phone line, and we are getting complaints from clientele that needs our service. So we are going to find another phone company. I am not a happy customer. I would highly advise anyone, DO NOT CHOOSE CENTURYLINK!

Because the pandemic there is an emergency brand program and it removes 50 dollars from your monthly bill every month. Making mine only 15 dollars a month. They refuse to allow me to use the program stating the information doesn't match. This is a lie. They have the same info the government has and they refuse to handle the problem. Now I have not had internet for a month. The tech came out and told me another technician cut my service wires and left them. After the tech said he fixed the problem and left the problem in fact was not fixed. The internet would say it was connected but the service wasn't working. The troubleshooter on the app told me that the problem could not be fixed remotely and a technician was needed. Yet 5 times each tech proceeded to tell me there was no problem and I needed to upgrade my service package. This is a lie also.

We moved and the only service available is CenturyLink where we live. They have 40mps available and that is it. We had Charter internet in the past and it worked great. The speed is extremely slow and their solution to get you a higher speed is to unplug items in your house. We are not gamers or do a lot of streaming. We have 2 people in the house and should not have a problem like this. After a long chat service with the rep that is 5 hours ahead of me his solution is that I unplug items not in use. I guess I can get rid of my security system and other items that use Wi-Fi. Nowadays we know that everything we buy has a Wi-Fi hook up so we can run remotely. Guess I will have to get rid of technology, since CenturyLink is not going to get with the times!!! Horrible, and as soon as I can get something different I will change immediately.

My internet service stopped working Sept 22 and CenturyLink (CL) didn't schedule a tech for repair until Sept 30 between 8:15 am to 8 pm. They were here by 1 pm, repaired services, but now my internet is down again (same day it was repaired). I telephoned CL 3 times, the 1st two calls were disconnected after 30+ minutes hold time. Was on phone with tech for over an hour and still no internet and they can't get anyone out to repair til Oct 7, 2021 (what a bunch of crock).

I ordered internet. My appointment was scheduled for today between morning and 5 pm. It is 8:30 pm. I have been calling them all day. Spoke to manager assuring me they will be here. They're running late. I canceled my other internet. I have none. Also I told them I needed internet for my machine for my heart. They again assured me they would be here. I am so pissed my heart is racing. THEY LIED!!! I HOPE THEY READ THIS!!!

CenturyLink ADSL is the only alternative to Comcast Cable in my town. It provides very reliable service, but low bandwidth speed (barely 12 mbps), which is adequate for downloads and simple streaming. Pricing is a little better than Comcast, but both companies are known for high prices and weak, slow customer service (as regional monopolies, they have no incentive to improve service to customers).

Service is very slow and drops many times a week. DSL is a dinosaur, this day and age service should be faster and more consistent. Have not had any problems with billing. Looking forward to trying new technologies soon.

CenturyLink is the worst. Their agents were disrespectful, not willing to help at all. Not just one agent, I spoke with multiple agents and received same behavior. Looking at how consistent they were at not trying to help and being rude, it Felt like they all were trained to talk like that. One of them even suggested to go with different provider. So I took the advice and went other direction.

They finally sent someone out and he found the issue and fixed it. I'm good now. 3 stars for taking so long but they did make it right so I'm happy in the end.

Installation and service has been perfect! Had to call in once for my router and the problem was solved within minutes. Installation took a whole 10 minutes. I have had zero issues since enrolling back in June.

Communication was difficult for set up because I was on hold for 30-45 minutes each time. The company who laid wire was different than the company who connected it. The company who connected it was different from the troubleshooter. One hand doesn’t know what the other one's doing. It’s a BIG MONOPOLY!

In mid August, I had submitted a request to have my internet services transferred to my new address on 9/17. When 9/17 arrived and I had no internet, I checked my online portal which indicated that services would be delayed to 9/22. I received no notice by email, text, or phone call for the delay. However, after talking with three different agents, I finally discovered that there was repair work that needed to be done on the line. So, that's fine. Unforeseen challenges arise. Still, why did I have to call three different people to get to the bottom of this? CenturyLink should be calling me.

The service can be slow at times, especially on the laptops or disconnect for no reason. But this is an improvement from prior service. We pay for the higher speed, not sure if this is worth the higher price.

I had agent Ricardo ** (in Magna), having set up account, but when the installation guys didn’t show up on time, called him get an update, after that it was hard get hold of him. Until now I still haven’t received my modem which supposed to be 09/22/21, neither I am getting any internet!! But I am being billed, and it’s hybrid work situation. Very bad customer service and they very unprofessional.

Let's face it. Where I live we are limited to Century Link. If there were other services to compete with them, they may be a better company. They don't upgrade their lines, limited to 10mb for the same price that other providers give you 25. Since satellite services are not the answer you're caught between a rock and a hard spot. If it wasn't for the fact that that century link is the only provider I would be shopping around for someone else. One thing I will say though is that their repair techs are excellent. Only trouble is they are continually fixing the same issue every day. Outdated lines and equipment.

We pay for the maximum speed of up to 10mps (unlimited data) but have never gotten more than 5mps according to speed tests. Upload speeds are between 1-2 mbps which is ridiculous for those of us working from home. We cannot stream movies, and we all have to turn off wifi on our cell phones when someone needs to upload a school or work assignment. Service cuts out often, and customer service is terrible.

I pay for 60 mbps internet and we do not receive that much. My phone line works when it wants. My phone line is currently not working and need a repair person sent to my house to fix. The service is not very good. It almost beats Hughes Net.

I've had CenturyLink internet for about 5 years now. For a long time they were acceptable, not great - aside from some persistent and frustrating billing issues in the beginning. Now, the service has been quite bad for about 4 months. They've been working on upgrades in my area so I've tried to be understanding, but I'm without internet access for the 4th day in the past 2 weeks and even when it does work it drops in and out so much that it's almost useless. I decided to cut the cord and give up my satellite TV and was glad I did for about 8 months, but now it's frustrating because the service isn't good enough for streaming. I live in an area with poor cellphone service so I rely on a network extender, but that cuts calls off constantly now because of the internet service. If CenturyLink is your only option DO NOT CUT THE CORD. You will regret it. If they're not your only option RUN AWAY SCREAMING!

I'm disappointed like all of the CenturyLink customers.... I love fiber internet. Excellent speed and ping. But... When I got the internet outage they scheduled my repair appointment in a TWO WEEKS!!!! Whaaaat? Two weeks without an internet?? In the same day I've disconnected centurylink and connected slower internet from another provider. Centurylink customer service is ZERO! You'll stay on a line for hours to connect with a representative and then you'll hear that your repair appointment in 2 weeks. I'm done with centurylink. I'll use slower internet with acceptable customer service and with acceptable repair schedule.

If you have any other options for the internet than CenturyLink I would use them. I've had CenturyLink for several years and paying my bills on time, then one day it stopped working. I called and they ran several tests. They told me a technician needed to come out and fix it. He called and said it wasn't a modem problem but it was a software problem. He also told me that the company was a terrible mess. I continued to call or use my phone online for several days to try and resolve the problem. They told me for several days there was an outage in the area and it would be fixed by a certain time of day. It was so frustrating because they would give me a day and time when it would be fixed and it never happened.

Absolutely terrible service. Internet cuts out at least a dozen times per day, from anywhere between five minutes to an hour. Slow speeds when it is working. Would definitely not recommend to anyone in my area. A week to wait for a technician to fix the ongoing issues is just ridiculous. With children doing virtual learning, this is especially frustrating. A waste of money each month, honestly.

I was having construction on my house. They accidentally ripped the connector off the house. I called to see if they would fix it and they told me it was gonna take over a week so when I went to cancel it because I had to find someone else because we've worked from home they decided they were gonna charge me for an entire month instead of prorating it so not only did they not fix my Internet they charged me for services I don't even have anymore. What a lovely company. Do not go to this company.

Pedestal box by the road was left open and I tried to let them know. It took me over 1 1/2 hour on the phone and also trying to chat on the internet with someone. They scheduled an appointment for 11 days later to close the box.

Don't want them. Just the service I paid for which they had no problem taking. If you order get ready for a long painful wait.

We had a technician come out to our house today to bury the fiber optic cable. While the technician was able to successfully bury the cable, he also cut off the internet in the process. Upon calling customer service they are not able to send another technician out for another week and a half. When having a family that works from home and relies on internet service this is unacceptable. When a company makes a mistake, they should be able to fix it immediately instead of just leaving the house.

10 days to set up service, didn't work, told had to wait 9 days before repairman would be sent after having to pay first month's bill upfront. Customer service hours limited, 6 hours on phone on hold.

Lower my bill, better connected in midday hours, in all areas, area of the home and backyards. Ecstatic for all the connections to the internet. Better performance by the internet company. Thank you.

Ordered service and waited 2 weeks to get service. Service Technician and Modem went to the next door in error. Service Technician never called my number on account. Service Order ** status complete and no internet, no service, no modem. I now have to wait 3 weeks to get service again. CenturyLink is absolute garbage when it comes to customer service and following their own protocols. If you're reading this make sure that this is your absolute last and most desperate option. I would rather buy Satellite Internet or Cell Phone Hot spot than this service. So total lead time to order fulfillment by this company is +5 weeks. Good Luck.

They advertised price for life up to 100 mbps. Only gave us 60, and it never tested higher than 15. False advertising! Manager refused to fix it so we had to pay more and "upgrade" to the 100 and lost our price for life even though that's what their ad promised. We still can't even stream a movie without it failing every 3 minutes. They said they would send out a tech to fix it and set an appointment. They confirmed the appointment multiple times, but never called or showed up.

You can never get through to anyone. Automated service runs you in circles. Tech are hours late for their own appointments. I have a phone with them been out for a week. Called for repair 5 days ago. This is a life alert phone line. Still not repaired.

Four years back after seeing a commercial on TV I called CenturyLink to see about replacing my Cox internet service. I took a day off work, waited all day, called, and said they were too busy and would do it the next day. Took another day off work and it was no show again. Called back and said I would stick with cox. Cancel the estimate and install. Now four years later they send me a 277.28 bill. This is the worst company of all time. Tried to call and I am on hold 45 minutes -- I just am giving up.

I have had two appointments to get my internet hooked up. They did not contact me to tell me they put me on hold. Now they are telling me that the reason I cannot get internet is because someone else has internet at that address under a different name. The house has been sold to me and the owners were put in a nursing home. They told me it was up to me to get the other people off of the address so they can provide internet for me! Bad customer service! I should not have to do their job!

I have been a customer of CenturyLink for 7-8 years and if you like paying for a service you don't actually have access to, you'll love this company. For the past three years, I call them at least 3-5 times/week because I have no internet. (I have the highest speed available for residential use, live alone, no kids, no roommates, one person, one computer, one TV, I need this for work.) But yet it's never working. Finally it gave out completely (after 2 1/2 years of me calling almost daily, begging for a tech to come and see what the issue was) and oh, too bad, all their techs are off for the 4th of July holiday.

After much back and forth and one more misunderstanding, I got a technician out to my house and the situation was resolved. I will give one more star because of this. I still believe I only got a response because I gave such a negative review on this site. The difficulty of continuing to communicate via this site was strange -- rather than assigning a customer service person to communicate with me via my Century Link account. But the rep hung in there with me and was pleasant via chat, so thanks for that. It doesn't really affect my original experience.

I had CenturyLink for about 6 months because it was the best option for internet until mid continent finally came to our area. When I had disconnected my service to switch, I made a final payment over the phone and the tech on the other side closed my account so I could no longer log in. I thought all was good and about 11 months later, I wake up to a debt collection on my credit score and come to find out that I was charged a full month of service with a late fee on top of it. As you can expect, I'm not too happy because my credit score is no longer squeaky clean and I was never contacted or knew about this charge that now has a negative affect on my credit score.

Waited on phone 1 hour to talk to someone, only for her to tell me their services were down. That is a ridiculous wait time my time is important also. Their system to reach a human is complicated with pressings buttons and being on hold then being cutoff to start all over with still no help. Do not use this provider unless you like problem and snail service. Horrible.

I don't like that new people get a bigger discount than a person who has paid their bill on time for years. I would like a faster internet speed but it is not in our area. But the cable is enough for me. I like that we can record and watch.

I have been trying to contact Century Link about a billing problem for three days. I was on hold on the phone for 30 minutes, with no response. Tried their chat box, but I got only a RoboChat that offered to connect me to human. I waited from 10 a.m. till 5 p.m. on two separate days, and never saw anything more than "Waiting to connect". Apparently, for an extra fee, you can sign up for better customer service. Great.

I lost my phone in a storm. After calling, being on hold for over 2 hours, being disconnected, having one appointment for a tech to come out being cancelled by the company, a tech finally came out. He looked at the phone box, looked at the phone jack and stated he didn't know how to fix the phone. I do pay insurance for wiring repairs. So had to hire a professional electrician, which Centurylink would not reimburse me for, but said the static on the line would have to be fixed by CL. Called again, disconnected twice, got another appointment for a tech. He called and said there was no reason for him to come out again. Then wanted the phone # for the electrician that I had out to see how he fixed it!!!! I would not give him that #. He hung up on me. They are a scam! Three weeks now of trying to get my phone fixed. I am 63 & disabled. I can not even call 911.

Genuinely the worst internet provider there is. My internet is spotty at best, unreliable to the max, slow, and constantly goes out. Upon calling customer service after my internet was out for over 2 hours, I ask for help and while taking me through my issue, the customer service representative yells at me like I’m stupid. If I could change my provider I would, but seeing as how they have a monopoly in my area, I am stuck with no choice. Do yourself a favor and steer FAR away from this crappy company.

This is The Worst Company I have ever had the unfortunate experience of dealing with. Since May 19th, 2021 I have been trying to transfer my account from my deceased father's name to my name and add speed dial to my services. On May 20th I was transferred to 5 different people and the final one hung up on me I have spent more than 10hrs of my time to get this resolved. Then I was double billed. Then I could not set up the speed dial option because I kept on being given misinformation on how to set it up. I was told three different codes to set up speed dial. Finally the 4th one worked some of the time. On 7-22-2021 I called to make sure the accounts associated with my number were closed and my father's account was still active. Do not use Century Link if you can avoid it. Also their "customer service" I should say disservice hours are limited.

No internet for 15 days. Refuse to give service window other than a full day. People work and can not sit for 9 hours hoping a repair technician will show up. Finally got a two hour window. Of course technician did not show up. Also, supposed to be getting speed of 960 meg. Best I have gotten is 120, usually runs around 50. NOT what they advertise.

I was told that my internet service could be upgraded from 50 to 100 mbs. When the tech arrived at my home, he searched the neighborhood and then told me there were no available "pairs" and that I should call in a month or two and request a tech to come again. Today I received an email informing me that I needed to call now (number provided) or there would be no upgrade. I spent one hour and 14 minutes on hold and then was told to call back in a month or two. I had been transferred two time, each time the person telling me that I needed to call the very number I had called.

We've had CenturyLink for many yrs with many issues with service. In the past getting a repair tech to come to house was good but now getting a house call is ridiculous. I called last week about our speed fluctuating and losing signal. Talked/chatted with 6 people trying to get help. All tried to "fix" the problem from behind a desk, and use a call back # is a joke. Did have one tech call back 2 did not one hung up. What a waste of my time! The last one I chatted with did lower my bill but no service was set up. That was Fri. Monday rolls around router is now solid red lights called tech support. This is the one that hangs up, then use the chat option and finally got Rose. She was wonderful. Got us a service call for Fri. Spoke with neighbors today. Found out they have the internet out and appointment for Thursday. Hope CenturyLink fires the idiots prior to Rose.

There are no other telephone carriers in this place. If not I would have changed already. I have been trying for for months to get a technician and they either keep hanging up on me or leave me on hold for hours and then hang up.

Yes every time I contacted you guys by chat you guys said I have service in my area, so I signed up thinking I am getting service. Instead I found out you guys are big fat liars, I am pissed I wasted 4 or more days waiting for services that never was installed because you lied to me. My credit was pulled which I wouldn't have my credit pulled if you told me the truth, I demand $500.00 gift card for the issues and for you guys lying to me which btw is false advertising when every time I got told you did have service at my house. Supervisor Ivan is rude and don't care if this isn't taken care of. I will write reviews everywhere telling people not to trust you.

Cancelled my service and tried to get a return label to return equipment. Had to talk with a couple of different representatives. I was told to print a label off their website. I told the the person that my printer is broken and they need to send me a return label. After numerous attempts by the rep to get me to print a label he finally decided to send one. He was trying to send it to my old address even after I told him I had moved which is recorded because I got my final bill. I had to repeat my new address 5 different times and at least 4 times why I was giving him the information for a return label. Now I will wait for 7 to 10 days to see if I even get a return label. Honestly I am glad I am done with Centurylink. They were the only provider at the time when I moved into my house.

Terrible service, never consistent. To call customer service is a 3-4 hour ordeal just to get to someone that "claims" they can help and takes at least 3-4 calls because they hang up on you - not just one occasion - 7 TIMES. They lie to you about putting in service orders to fix problems and their service orders NEVER exist - 3 TIMES!!! Sent us a modem to connect to a line they claim they were putting in and 2 of their technicians said will never happen. Called 3 times for an RMA to return so they would stop charging for the modem, told system was down but it would be emailed...never received any RMA's. I would never recommend this service, cellular and satellite service is much more reliable and they actually service their accounts. STAY FAR AWAY FROM THIS ISP OR YOU WILL BE SORRY, WE ARE!

I had written a review about the chat I attempted to have with CenturyLink internet technicians. I still rate that experience as a 1 out of 5 but, after several frustrating tries I was able to schedule a repair technician. Tommy, no last name, was able to repair the problem and explain to me in layman's terms what the problem was. He deserves a 5 out of 5 for his service. I don't know what Centurylink's policy is for weekend coverage of internet problems but that is where I encountered all of my problems. Tommy has repaired my faith in Centurylink technical support.

The good: My internet works 99.9% of the time. The Bad: Everytime I contacted tech support with a question or any type of issue I had to go through phone hell. Last year I tried to upgrade to fiber and the dispatched technician told me that I had to bury a conduit underground for them to run a fiber to my house. Two days on the phone later I could not find a single person who can tell me the size of the conduit so I do not install the wrong kind/size. (We never upgraded). My internet went down yesterday. 8 hours on the phone later I can not get a straight answer from them. So far I spoke to 8 representatives in 3 different departments. Just pray that your internet stays up and that you never have to contact them.

I'm currently being billed for 2 months of "service" and late fees on an account I had scheduled to be disconnected. They never disconnected at my old address but they started a new account where I moved. I was told the account would be shut down May 10th and the new account would be hooked up May 10th at my new home. New account hooked up and running just as promised. Old account not disconnected and still being charged. When I contacted their customer "service" I got to speak to several people that barely spoke English and was told that the line would be disconnected but I'd like have to pay for the additional time they failed to disconnected. This is not acceptable in any way. The so called business hours are the exact same hours I'm at work so sitting on hold for hours on end doesn't work for me. Not sure what else to do here since another month has passed and they've tacked on another month of charges and fees.

Charges you 7 months after you disconnect.. still expect to receive a bill from them, they will tell you you have a zero balance. Then months later decide they want more money. If you don't pay them they turn over to collections even if they have already told you that you are paid in full it means nothing..they will come back 6 or 7 months later with a collection agency saying that you still owe them money... Company should be investigated by the Better Business Bureau, how can you tell a customer you have a zero balance then months later after you have been disconnected for 7 months decide that I now owe you money... Really CenturyLink get your crap together.. Will Never use this company again and do Not recommend it at all unless you wanna get charged even after you disconnect and months after being told you owe nothing....

In 2018 upgraded to faster internet, and new bank account for direct payment. However they continued to charge me for the older slower speed using the original bank account. Thus they double billed for a single internet line. Phone calls to customer service were 90% unhelpful, but twice I was told they would fix it, but the old double billing started up again. Now am just getting the run-around about a refund. First it was to be a "credit", which didn't happen. Then it was to be a "check" which never arrived (and it has been months). Now they say I have to start the whole "please, please I want a refund" process over with a different group. Not sure what to do; it seems that they are just stalling in the hope that I would just "go away".

This is the worst company I've ever dealt with in my time on this planet and I've had the extreme displeasure of interacting with them for over 3 years. At times while interacting with them I've wondered "Am I still actually on this planet? Or did meet my end and due to past transgressions arrive in the tragic abyss of fire and brimstone?" If Satan started an Internet company, he would scream at his executives and employees for "not being more like those CenturyLink overachievers." Why use them then? Well, in the area of San Marcos, Texas where they provided "service," no other provider is available. Apparently this monopoly on the area allows them to act with impunity and get away with essentially being a criminal organization that provides little to nothing while taking money every month.

My internet and phone service have been down for 3 days, customer service as well as their website told me it would be fixed by 10:00 last night June 19th 2021. Not only is it not fixed but now I get noticed that it will not be fixed until June 22nd 2021 at 10:00 p.m.. CenturyLink customer service does not give me any information of what has happened and what's going on and each time I contact them all I get is the same cookie cutter cut and paste of the same messages telling me it'll be fixed on June 22nd 2021 at 10:00 p.m.

Updated on 07/07/2021: I have internet service with CenturyLink. Back in May they said they were going to send a technician out to my house to increase the speed as requested. The person came out, but didn't do anything. A couple of weeks later another technician came out and turned off my service when they tried to increase the speed of my internet service. After repeated back and forth daily with the customer service at CenturyLink about not having service, which they struggled to understand, a week later they sent out another technician that got my internet service up and running again.

I’ve had them before but decided to go w local competition due to bandwidth… However, since local competitors could not provide two lines of internet I went w DSL as an additional means to internet. I have a security breach happen. Decided not to use service for several months. Requested info for data usage to be lied to by two reps. First one refused to send me to sup. Second rep was the most surprising… not only did he say security isn’t their duty to protect customers, he flat out lied to me about data. He blamed breach of security on the local competitor only to call back to find out the breach came from CenturyLink. He changed his answers and reasonings so many times and was blaming me and saying no matter what I will always have a breach of identity. But I will have. Better experience staying with centurylink.

Centurylink is the only internet provider in our remote area. If I could have went with someone else years ago I would have done so. Their service is sporadic and low speed at best. My neighbor has tried to get Centurylink to improve their phone line and internet for years. The line diminishes whenever it rains a lot. Here is the icing on the cake. The Homeowners Association President decided to turn the HOA into a business so he could get fiber optic installed. It was going to cost each homeowner $100 a month. I already have a locked in rate of $45 and had no wish or ability to pay more.

Ordered internet service through CenturyLink. Scheduled hookup was for Friday June 4th and it was never connected. They told me there was an outage in my area. I called over 4 times Friday, twice on Saturday, and 4 or 5 times in Monday. Every single tech person gave me a different answer. I asked to speak with a Supervisor 3 times. Never talked to a Supervisor and was told they would call me. Never got a call. So, after 5 days and still no internet service, I cancelled. Also, they sent me their modem that I did not want, nor did I need. So I had to request a return label and ship it back to them. Worst customer service I have ever dealt with. Now they are saying I owe them $64.99... They bill $5 for each lie now or what? I never got service and no tech ever came to check the box or the lines. CenturyLink deserves negative stars. I will contact the BBB and if the bill isn't canceled, it will be an attorney next.

CenturyLink has to be the worst company we've ever dealt with. Our internet goes down regularly and repair times are measured in DAYS not hours. Plus, they regularly lie to us. They tell us they will have it fixed in four days, we complain, and then they tell us it will be fixed the next day. The next day comes and goes, and every day afterwards they push the repair estimate back another day. Soon, the four days have come and gone and we still have no service. We pay our bill, they take our money, and then fail to deliver what we paid for. Plus, not only are we out what we paid them, but we get no compensation for all the other services we pay for that require internet service to function. They should be prosecuted for what they're doing to their customers.

In looking at some of the five star reviews of CenturyLink I have to wonder who is writing them. Otherwise, maybe I am just particularly unlucky with my local service. I'm located in a suburban area of NJ. CenturyLink controls all of the DSL service in the area. I had been paying for 10MB/S service since we moved in to our home seven years ago. I never ever saw more than 8.

I've been with CenturyLink for Internet DSL wifi service probably since 2014 or so. Ever since of the last two years off and on and now more so recently since Jan 2021, I've been having more problems of internet cutting out on me. Even playing during a game or watching Amazon movies, will cut the internet off; whereas, every time I have to reboot every time. It's really becoming annoying and frustrating because they won't lower their price for me to get a replaced modem router. They want to rip their customers off.

I am paying about $75 per month for internet service. I've been with CenturyLink for a number of years. My billings regularly went up every year $3-5, and I think I started about $30/yr. Anyway, the long and short of it is: I only use my internet service about 1-2 hrs/day--the kicker is that I can only access the WiFi from one central place in my house. I'm retired, living on Social Security. I've tried previously to call to get my service and billing changed. The WiFi coverage was boosted for about three months and the price continued to climb. Calling now is almost prohibitive because of long waits and stalls by representatives. Am now looking elsewhere...

I figured it must be a mistake so I reached out to CL to clarify and they told me the promotion was only for new customers, but they would love to get me upgraded for $85.00/month. Yea, I bet they would.

I have never left a review about customer service. I understand it is a difficult job. I’m making an exception for CenturyLink. I called yesterday to disconnect my internet and phone. We need a higher speed internet and they do not offer what we need. We are disconnecting our cable and are going to streaming. After a very confusing conversation, she told me I needed to call back today after our phone was reconnected by the new provider. I just got off the phone after a lengthy conversation with a customer service representative that I found impatient and short. I really didn’t understand why I have to call again in a week, he said something about the 10th and an order, call back on the 11th.

Short Version: After a week and a half I've decided I'm through with this company, and that's because their tech support is nonexistent.

Updated on 05/04/2021: CenturyLink is definitely a company with 0 customer obsession. A follow up review after CenturyLink delayed my installation for a week. Today a "technician" came to my home and helped me to install the WiFi. The guy insist to install the Modem in my garage on the 1st floor of my townhome. After installation, I do get a good wifi connection in my garage. However, my living room and bedrooms located in 2rd and 3rd floors have a very weak (0.1 mb download speed, lol) WiFi connection. The technician said he will be back today to help me fix the issue. The funny story is that I received a call, said all installation is done right after he left my home. And when I call CenturyLink customer phone number, all representative repeat the same ** to me is my installation is done and if I need to pay more if I need additional modem.

Never, ever use them! Terrible, terrible, terrible...everything. Speeds are super slow...they find every reason not to come repair...customer service is not there...it even takes weeks to cancel. Sad.

I have been a small business customer since 1993 in Eastern NC. I have internet & phone service thru CenturyLink. (I believe it was Bell South when I began.) One excellent feature of a landline on Coastal NC is that I do not lose my service when a hurricane hits which we have experienced at least 25 since 1993! With cable, a strong wind will shut down service. With that said, we had to close our restaurant due to COVID but wanted to keep our phone service since we have a security system thru our internet. Unfortunately, our old business email address was shutdown and that was my "user" name. I cannot access my account since they need to send a "verification" email to the old one.

I switched from Cox to CenturyLink to save a bit of money. My internet has been intermittent the whole time. When you call, you get someone in a third world country who has you walk through ridiculous steps on your modem. I’ve spent over 3 hours (4 different calls) holding in order to get a technician to come out. Technician came, internet was down again by that night. I was also threatened that it would be a $95 service charge if it was “my fault.” If you need to talk to someone on shore request “cancel service” when calling. That’s the only time they care to put you through to an on shore representative. Then.... ask for a supervisor. My call today has taken over 40 minutes. DO NOT GIVE YOUR BUSINESS TO THIS COMPANY.

I purchased a remote cabin in which internet is imperative to have. Before closing I double checked to make sure that the transfer would be no issue. Seller called to transfer and was told it was easier cancel and have me call and sign up. We did that but when I called it too 9 (NINE) hours on the phone for them to find the account and tell me that because the seller canceled that there was nothing they could do. No option to have internet. "The slots are filled." When I called to sign up the service was still active and it would be an easy fix. They made an error and are refusing to fix it. Stay away.

Over a year ago, we placed an order with Century Link to upgrade our business phone lines and internet. When they switched us over to the new platform, they failed to move our phone lines which was unknown to us. CenturyLink admitted they botched up the order but to this day we are still being billed the wrong amount and due a sizable credit. After repeated emails, we still have no resolution despite being assigned a so called Advocate Team member. I even went as far as going online to try to reach out to their Advocacy VP - Stephanie Polk, to only get a response saying I had to go through my assigned team members. So much for them "ensuring you have a positive customer experience and to assist you with a timely resolution."

Right now CenturyLink has a monopoly in our area. We are supposed to have 6 mbps but we cannot even stream video or play a video game if so much as a phone is connected to our network. Their technician came out and said 12 mbps was available and we only have 6 mbps. When we asked they said that only 3 is available despite us having 6.

Called to postpone my start date and tech visit. The original start date wouldn't have worked anyways because the equipment arrived late. They had guys receiving calls sending me to the wrong area. After waiting on hold for a long time, he took my info. for two weeks later. The next morning at 7:15 the tech texted that he was on his way, and said he arrived at the property before 8. Total hassle later with broken links, tried to keep me on hold to listen to recorded info because their "I agree" button didn't work. It's a slimy operation (they have a $50 deposit by the way, all of this was done and the deposit was standard for all customers). See if you have any options.

If you can use someone else do so now. Most uncaring and unconcerned customer service I have ever experienced. Didn’t listen to my concerns or requests. After the 6th person and multiple contacting them finally someone listened but I was going to have to change service date because of their mistake.

Their customer service, when you can get hold of them at all, is ok. The problem is that they are not available on weekends, which is the only time I can sit around with my thumb up my butt dealing with this. I HATE wasting my time sitting on hold only to find out that their customer service office is closed, and they DO force you to sit on hold before they give out that information. They force you to go through the entire call-screening process, as well.

We moved into our new home in May 2020. We tried at that time to get Internet service from our only cable provider, Century Link. After nearly a month of them researching our area, I was told they do not have enough pairs to provide us with DSL at our new home. I was also told to call back in a month or so to see if the system had been upgraded. I called back in two months. After waiting a couple of weeks was told that the system still had not been updated and that the company will not invest in putting new lines to upgrade the system near our home. At this time, they did however give me the option to pay for the upgrade, or at least part of it.

This is the worst company ever for a network connection. Why? Well put it this way. They drop all the time for no reason and when you call them "toll free" guess what? They charge! And we have the "price for life" yet our bill has gone up almost 20$ in less than a month. I think when we can we will change out to TDS fiber. At least it will be far better than this ** like come on CenturyLink. It's the 21st century. Get with the time! Update your Factory's and make it better. None of us wanna use DSL. It's not good for gaming!

About 6 months ago, fed up with poor support and exorbitant prices at Comcast, I switched to CenturyLink for my internet. CenturyLink provides high speed fiber optic internet in my neighborhood. I signed up for the service and it was installed within a few days, and so far has been reliable, with good speed. However, today I received an "action required" email from CenturyLink, that said I must sign up for paperless billing or I would lose my paperless billing discount. I've been signed up for paperless billing since I opened my account!

My internet service is good, I haven't had any issues with that. My problem is this... My dad passed away in December. I called and cancelled his account for internet and tv in December. They gave me a cancelation confirmation number and final bill. I just got another bill in the mail a few days ago, two months after cancelation. When I called to ask what was going on they all of a sudden couldn't give me any kind of information and said that he still has an open account. They wouldn't even take the confirmation number to look into it. So what they're doing is trying to collect money from, to put it bluntly, a dead man's cancelled account. What kind of company does this?!

Customer since 2017 from another location. Here for 4 months, out twice monthly old lines at main signal location. Advised by technicians corporate won't replace, therefore customer suffer. Phone customer service is great!

CenturyLink is the absolute worst, and they took advantage of an 86-year-old lady who has trouble seeing. I paid $99 to have WiFi installed in my friend's home, and the technician went there...but couldn't get the box to work. He told her he'd be back the next day. Instead, he called, and said he got it to work via phone. It didn't work at all. When she called him back, he said he had food poisoning. She tried to all him back 3 days later, and all of her calls went straight to voicemail.

After having the service over 2 years and this being my first suspension paid the bill and the money was taken immediately from my account and now I have to wait 24hrs before my internet service can be restored. That is completely unfair. I will be shopping for another internet carrier.

I've had CenturyLink for over 3 years. For more than 2 years my Bonded DSL line worked great. About 6 months ago I started having problems with the DSL line going down intermittently. Lately it will work fine for maybe an hour or 2 and then go up and down every few minutes. I've had 3 service calls for this problem already and I have never had the opportunity to speak to a technician.

I would give them zero stars if I could. I have 2 accounts with these guys, only because we can't get any other service along our street. We are stuck with them. It took me 2 hours to get a price comparable to Comcast/XFinity's price yesterday for a Residential Account. It took me another 2 hours to sit on hold waiting to talk to someone else about our Business Account. I finally had to hang up without ever getting to talk to anybody. I tried again today and have been sitting on hold for 1-1/4 hours so far, and highly doubt anybody is ever going to answer my phone call to try and adjust their enormously high prices to their life long customers. I never write reviews, but I am so angry about this, I just want to warn others in hopes they lose business and have to sell out to another company who will hopefully have better customer service for those of us that aren't able to switch companies.

On or about 10 Jan 2021 I called Century Link (Spent 2 hours on hold) to upgrade my internet service (spent 4 yrs suffering with barely a thread of connectivity), website showed an upgrade was now available. I finally got ahold of someone who sold me the upgrade, sold me a new modem @ $199.00 (of course the previous one they sold me wouldn't handle the upgrade), and charged me $99.00 for a tech visit.

Since Feb. 2020 we have had to call CenturyLink repair service 7 times. Our internet and land line phone continually stops working. Right now there is so much static on the phone that making or receiving a call is impossible. Our internet continually drops out. I have a telephone test set that I check the test port on the terminal mounted on my house outside when service is interrupted and it is dead outside, so there is nothing wrong inside our home. Several times repair technicians have come to fix our service and never come to our door to check with us or call us to make sure everything is working. CenturyLink has the worst repair service we have ever experienced.

Please run as fast as you can away from Century Link. It’s the worst. THE WORST. They hire third-party repair people to help, which is fine—they are nice—but to request service and actually get service is an act of God. I’ve been without internet for weeks and still cannot get anyone out to fix the problem. I’ve been on the phone for HOURS with them...only to get transferred back and forth. If you like constant aggravation and slow internet speeds—if at all, this is the company for you. I’ve never been so disappointed with customer service—it’s worse than Verizon.

They make it impossible to be able to get a hold of anybody in customer service. All their phone numbers keep saying that they disconnected then you can't leave a message anywhere and then when you finally get the phone to stop ringing they hang up on you. I even heard the person before they hung up on me try not to say anything so how you supposed to get anything taken care of. They want everything you've done through this stupid bot online but it doesn't even know how to do anything.

Two days after making a partial payment and without warning, my service was suspended. Upon paying the rest of the balance and reaching out to customer service chat, I was told "I hope it's on soon for you". I have three children at home that are remote schooling, as this is how our district is conducting school right now, that are unable to participate in school. I have informed Century Link of this, but with no concern. I then took to Twitter, as suggested by the website, and I received one response within two and a half hours and then no response after my next verification. After 24 hours of full payment, I am sitting here on hold, at work for 37 minutes now and my kids have been out of school for their second day. I am also conducting my master’s degree program online and was unable to meet a deadline last night.

Nice installation crew. Cable is buried Underground. No outages since install. Less expensive than competitors in the area. No boxes to rent or connect or extra wiring. Install crew gave me their expert evaluation as to where install would best serve entire house.

My entire subdivision has been without service for a week now. A bloody week! I have been on the phone with CenturyLink every day - and every day I am told, "maybe it will be fixed tomorrow". The lack of urgency to actually get it fixed, is incredibly frustrating. I need to work from home, the kids need to do online schooling. I don't have days/weeks to waste.

I've had service for about 3 months. The service is reliable and the price is better than Xfinity. Their phone reps have always been very polite and respectful. It would make me a great, fair offer and I'd be off the phone in less than a minute.

Not too impressed with the backend people (or maybe just their capabilities?). But had it not been for a heroic installer I would be leaving a 0. Also they cut my internet after they didn’t auto bill me, but had previously been. So confusing/annoying and not helpful when you work from home.

I’ve had bad internet since March. I pay a lot for terrible internet. I’m a small business that is struggling during the pandemic. I’ve tried to adapt. But you offer subpar service. So I paid to upgrade. Par bond internet. Because it’s $10k to get cable lines. I rent space. I can’t afford that. But I’ve never got the speeds I’m paying for. Now my router is going in and out. I’ve had 2 people hang up on me. I’ve called 5x each time I waste 45 minutes on the phone not doing real work. Your service is the worst of any company I’ve dealt with in the 12 yrs I’ve owned my business. Last week I tried to buy a new router from you. He said he sent it. I never got it and called today. They tried to help but instead of transfer she hang up! I called again. Oh yes, he put it in the computer last week but it never sent. So I lost 1 week of work! They weren’t overnight it but supposedly resent today. Meanwhile I don’t have internet. I’d like a free router. My name is Mike ** from Strong Heart Martial Arts in Phx Arizona.

With the best of faith, I purchased this service and was the worst decision I made in my 50 years of life. Customer service is unprofessional and inefficient. They make mistakes over mistakes costing you $$$$. No one helps you when you call them, instead you will miss your work trying to get hold of any representative. Trust me, 10 hours wait and still work not done. My service was discontinued without any notification.

CenturyLink is the worst company that I've ever dealt with, their customer service department is useless. Most of the customer service reps are poorly trained and can speak very little to no English and they have trouble understanding questions, and they keep transferring me to some random department because they don't want to work. I'm trying to get a new line run to my new house and I've been on the phone with them 3 times and they are completely useless. I reached their upper management and while they speak English they have yet to solve the issue, they said that my case would be escalated to the supervisor and they never followed up and I never heard from them, then I contacted them again and they said the same thing and I never heard from them. CenturyLink has the most useless customer service I've ever dealt with of any company, I implore you not to do any business with CenturyLink.

Worse internet service and poor customer service, the internet goes in and out, sometimes it don't back on hours. You late on the bill. They will send letter that you can't pay your bill online. They lie in their the letter when you go sign in account.

So I thought Cox was horrible customer service but CenturyLink makes them look like the best of anything. On Black Friday CenturyLink decided to add a new customer on my block. So the tech decided to cut my line and attach it to the new customer. I found this out because the tech that came to fix it told me as much. So on Friday when I called them they said there is nothing they could do that day and would have to wait till Monday or Tuesday and I would have to be home for the entire day. So I could not work from home since no internet. I tried to get credit for the days I had no internet and they refused. So now I am back to Cox and have a lot faster internet and will never go back to CenturyLink. 4 days of no internet and the customer service did not care and just wanted the money they did not earn.

They claim 80 megs and when service technician come to install they say "we don’t know why they tell everyone this," but, the service is barely able to stream and run a computer in another room and I can only run 1 camera outside because service is so terrible here that they get you onboard and have no correct information in their sales office. I hear they're not even running any offices local anymore all overseas.

They are my phone company. They have gotten better over time and are doing very well with the Bandwidth, Reasonable rates for someone on a fixed income, don't do cable, too expensive and the local Mediacom office has an old grouch for our contact and they are expensive, phones do not work when the power goes out. Centurylink is the best buy for the money under 70.00 for internet & phone.

Centurylink used to be very good. Recently they have had a lot of outages with no explanation, usually for hours at a time. That is really distressing when we're stuck at home because of Covid. They just sold to Lumen, whoever that is. Since then the internet has been very slow as well. The problem is, we have no other choices for internet service in our area.

Do not go with Century Link. I scheduled a tech appointment at the end of November for a mid-December appointment date. I told them to please call me at my cell number when they were close, if possible. I work from home and sat by the window all day and once the tail end of their service time period (9am-5pm) rolled around, I gave them a call to see if the tech was still coming.

THIS IS THE ONLY PHONE/INTERNET SERVICE WE CAN GET IN THIS RURAL AREA. Internet service drops all of a sudden, slow downloads including updates can take days but never downloads. It is sad and I do not want anyone or business contacting me unless I win.

Wish it was faster, more dependable. With so many of us now needing to rely on internet, providers may not feel the need to be Super Good. To date it fulfills our needs. Previous provider was worse. Perhaps the area I now live in is making it harder for internet providers to be Greater.

I have no idea how a company traded on the NYSE can provide such terrible internet service. I have outages once a week, sometimes for a few hours, sometimes for a few days. They say they will reimburse me and they have not yet. It is impossible to speak with someone unless you say you are cancelling. I would have cancelled already but my only other option where I live, TDS, can install their service for another month. Their product (working, reliable internet) is garbage and I honestly can’t believe they are still in business. What a complete joke. DO NOT USE CENTURYLINK!

ISPs are limited in my remote area, but there ARE a few options. Unfortunately, I went with CenturyLink. If you like POOR customer service, the runaround, 1 hour+ phone calls every time you need help, and charged for things you don't want or didn't order... then CenturyLink is your provider! I originally started with internet service, which has STILL not worked to their promises...EVER. I later added home phone service but I'd have to provide my own phones (no big deal) and go buy a splitter for the wall jack (okay, but that seems like something the provider should provide if their equipment requires it to operate, right?). So, after spending a day in town looking for this "splitter" and not finding one, I ordered one online.

The company does not keep its word. Rate increases without warning. Very bad service, constant outages. Out of date equipment that they will not replace. I have had service through 3 different companies that have been bought out and Century Link is by far the worst.

I would like Centurylink except they are way too slow and way too much. We don't have a lot of outages but when we do they are almost always the fault of centurylink not having fixed equipment. But they do fix it fast.

Little to no outages in 2 plus years of service. As an IT Professional that works from home this is critical, as downtime is money and productivity lost. Consistent speeds above 700mbps at all times.

Really have liked Century Link since I first began service with them in 2017. The speed is good for me and service issues have been all but nonexistent, with only two outages in my time with them. I did upgrade once and did a change of address on my service once and it was all very easy. They do not do any high pressure contacting to try to get me to upgrade, that I like. Contact with customer support has always been good and they have been friendly. Price is comfortable for my budget.

I receive High speed internet of 40Mbps since 2017 and have not had to contact the company because of a loss of speed. I check the speed frequently and is always at or above the ordered speed. The only problem I have had with Century Link was due to a lightning strike nearby that fried a component in the Telephone box on the outside of the house.

On again off again. Still on DSL...which means we don't even get 10MB of speed. Worthless but we have no options. We have to have landline due to more cell service. What's frustrating? I've been with them since the 80's... The digital service within a quarter of a mile but won't bring it to our house...for 10 years.

My nightmare began two weeks ago when I could no longer stay connected to the internet. I tried to call their service line, but their machine that answers kept taking all my information, and then hanging up on me. Finally, I was able to reach technical support who diagnosed that it must be my modem. They offered me overnight delivery and it arrived 5 days later. And of course there's no person to help you, so good luck with that too.

We have been CenturyLink customers for over 3 years. We had to fix (upgrade) our modem once since our internet was very slow. We bought the modem from Century link, now we are experiencing no wi-fi at all or extremely low speed (8Mbps instead of 100Mbps promised). We called the customer service. They checked out modem number at it appears that it doesn't support Fiber connections, which suppose to provide fast speed. Technician just said:"That's weird". Wow! Exactly what I want to hear from you!! They told us our modem has to be changed.

We have had Centurylink for years and the internet has always been slow in our area. Not a big deal initially but as streaming and other things have come into play it has become more of a problem. When schools went virtual it came to a head. No solution besides switching to satellite or another service. This summer there was some utilities work going on around us but no one could tell us what was going on. Even the company reps that I called and talked to said there were not enough people in our area to warrant higher speed internet. So we went with different options.

I was a customer of CenturyLink for 5 years, it wasn’t the best service but it did the job. After I purchased a home about 2 miles away I called to transfer the service to the new address and stop it at the current address since it was a rental and I had to move out... Everything was scheduled for the technician come and connect the service, the day before I got a phone call canceling the appointment and service saying that they could not take any more customers in the area... Everything was paid and I was supposed to get a refund of $27.00.

Called to discontinue service. After speaking to a rep I was asked to stay on the line for a confirmation number. Waited over 50 min. and still no one to provide a confirmation number. Trying to navigate online was even worse. Stay away from this company.

During the Derecho storm in Iowa (3 months ago), a Century Link pole fell on our new wood fence. The wires are draped over our neighbor's backyard, and the weight of the fence is causing the fence to bow and tilt. It is a complete eyesore for us and 3 neighboring yards. In the past 3 months I have received 4 different ticket numbers from CenturyLink telling me they will take care of it. (Whenever I call to follow up I'm told that the last ticket number isn't a valid number, and they give me a new one!) One person came out and said he'd file a ticket but the pole wasn't strong enough to do further damage (it certainly has).

To date I have spent over 3 hours on the phone (primarily on hold) and 20 hours of PTO from work (at a hospital, during a pandemic) waiting on technicians who never show to scheduled visits. My next brightest hope is to call back, again, tomorrow as I was told after waiting in a 60 minute queue that the team I need is gone for the day. I’ll be scheduling my 4th technician visit in 2 weeks to maybe get a solution once I take another full 10 hours off of work to await their unlikely arrival. Eager to finally speak with a human and negotiate cancelling my service and hopeful refund for the router you’re required to either rent or purchase (even if you already have your own).

I moved And tried to take my service with me. I made an appointment for service to be connected and no one showed up. I called back and they said that they don't service my apartment building, but the other customer service operator didn't seem to know that and they have been biking me for service that was never hooked up. I have called 15 times since June 2020 to try to fix the problem but no one knows what to do and they transfer me to 10 different people where I give them the same information 10 times and then I get hung up on. Terrible. Still getting bills for service that I don't have.

If there was a no star rating I would give it. I have never experienced such a horrific internet provider. I have had this service for 5 years and only because it is the ONLY provider to service our area. We lose service almost every day for a period of time and they refuse to do anything about it. Here is a perfect example, this last week, we didn't have service. I called, spoke to someone scheduled an appointment. They never came, said they fixed the problem... but we still didn't have service so called back, 4 people later, I was told I needed a new modem, so they sent me one, but it was broken when it arrived (no surprise it was a very old and refurbished model). I then hold forever (4 hours) and am told they can't send me a new one because I have received one in the last 30 days.

Dealing with this company is like trying to color in a coloring book in 100% complete darkness. Organizationally, they are pathetically weak and that translates in abysmally poor service. Just one (of many) examples: Four months ago, a tree fell over and landed on the box outside containing all of their wiring. The wires weren't destroyed, at least not all of them, but they now hang completely open to the elements. When we get rain, multiple services are going in the crapper! After weeks of calling, chatting, internet communications, etc., we have yet to find a single individual in that company who will even report the problem, let alone fix it. That example seems to tell the whole story, but there are countless others. What a pathetically run company!

I have 3 Century Link accounts. One is at a cabin on the McKenzie River that is an Airbnb business. I have not had internet there for 2 months! Let me recap. There was a horrible forest fire in early September. The internet did not work after that. Called -- first appt day. I was told to be there 830-530 so I PAID someone to do that for me -- I don't live there and had to work. No one ever showed. I called. Supposedly someone was sent out -- but, this tech whom I'm always assured would call on their way never did. I was told it appeared to be a burned cable and the problem had been reported to engineering. That was about 6 weeks ago. I called every few days. No one knew anything, so a tech was sent out. Supposedly. No one called me to say they were on their way. I called again. No one could tell me what had happened, or why the repair ticket was closed.

We got the bundle package for DIRECTV, home phone and internet with the price for life of about $150 a month. But over the last few years, it has progressively gotten more expensive. It has gotten to $300! After making constant calls overtime with nothing but poor excuses from customer service, and being told it is now going up to $350 a month, it has been decided that enough is enough!!! And I have personally heard from other former customers that have been getting ripped off the exact same way that have cut ties with CLink!

Internet service completely stopped at my lake house on many occasions in Sept-Oct. It was not just slow... I logged 14 outages of 10 to 45 minutes in a 6 day period in Oct 2020. There were many more before I started keeping a log. Twice they set up appointments (10/23 and 10/30) to send a technician to fix it. They said I had to be here or I would get a $95 charge. I made two 144 mile round trips from Raleigh to Lake Gaston, and waited all day twice. Tech never showed either time.

Trying to call Centurylink for two days. I was left on hold for 55 minutes yesterday. The recording said I had a 10 minute wait. Nobody ever came to the phone. I finally hung up. Today I decided to call this morning again. Two of the numbers I called said their number is no longer in service to call another number. Just trying to find the correct number to call is a disaster. When I finally got a hold of somebody all I needed was somebody to connect a line that already existed in a different room. They just have to connect the line at the panel and they want to charge me $99 that is absolutely ridiculous. I will be looking for a new provider. This is a joke!

Been a customer for more the ten years. In this pandemic we got a bit behind and turned off. We called and paid in full but was told we need to call another number they provided to get turned back on. That number is no longer being used by them as they said in the recording. Called back and was then told we had to pay another $100 deposit to get turned back on. Our paychecks have been cut back during this pandemic and do not have the money to pay another $100. Spoke to two people there and they said they did not care and we would not be turned back on unless we came up with the extra money. We explained that we have children that need the internet for school. Again they said they do not care about our problems and we must come up with the deposit.

Centurylink is the only internet option that we have. When we are able to get wifi it's not bad, but in less than 1 year since we've had service with CenturyLink, we have had to call a tech out 3 different times, had our lines outside replace, inside lines checked & replaced & our modem replaced (we still have no internet)- these things alone could be tolerated except for the total disregard of their customers. As I'm typing this review I have been on the phone for over 1 hour and transferred to 4 different departments to replace a modem that was lost in shipping. Just to even talk to someone is usually a 30 minute wait - and you never get someone directly. I would steer clear of CenturyLink at all costs.

The day of my appointment for installation, I called 5 times to ask when the technician was coming (it was already 4pm and they said the installation could happen between 8-5). Up until 4:30pm the rep stated I was still on the for the installation as scheduled. Twenty minutes later, at 4:50pm, I received a phone call with an automated message saying the appointment had been rescheduled for the next day. Century Link forgets they are NOT the only ones who work an 8 to 5 Monday to Friday and think we can just miss work for them to come whenever they can. It is inconsiderate and rude not to think of the life arrangements some us customers have to do when we have to do in order to have service.

Like everyone else I needed to use Zoom. I figured 'no problem' I had upgraded my internet speed a while back to 8 mbps which is the highest speed I can get at my home. I ran a speed test and found that I was getting 5.8 download and .7 upload. Whaaat? Monday I called CenturyLink. After almost 4 hours and being passed to five different people I finally found someone who basically said "that's as good as it gets".

We moved halfway across the country because CenturyLink promised us there was service in our new location. When we arrived, the technician informed us that the cable was frayed and he couldn't get us connected. He told us to put in a ticket with CenturyLink and a repair team would come out to service us promptly, and that time was of the essence because frost and snow would make digging the cable trench impossible by November.

I have been "on hold" after calling Centurylink for assistance for over 30 minutes. I thought I would take the wait time to write this review. The internet service itself is average, nothing special. The cost is average as well. Where they do exceptionally poor is in customer service. I have called their "service center" a number of times. Always the same horrible experience. Waiting 45+ minutes to get assistance is completely unacceptable. I would NOT recommend this company. I will be disconnecting service and switching to another company.

I have been a CenturyLink customer for awhile now! Paid my bill on time! Put up with her billing ahead of schedule all the time! They've stopped my internet service a few times by "computer error"! Now last night they turn my internet off at 9pm! I call today and someone that wasn't me was allowed to cancel my services and move it! So now they want me to pay another deposit and start all over again over something that I DIDN'T DO AND WASN'T MY FAULT! ALL this during covid-19, where having internet is controlling my kids school, my work and our life stuck at home! I'm switching my services to Suddenlink! I'm already one step ahead that a stranger canceled my account with them! This is not how you run a business nor have you correct a mistake on your part!

I’ve called 4 times and I’ve waited 1 hour to 2 hours and when they pick up end the call they don’t even let me talk. I been using the chat online and it helped me resolve some issue and they said I need to talk to a representative and I called today and I’m still waiting for about 1 hour and 30 minutes. They need better representative to answer like for the chat online people.

The absolute worst customer service of new account and installation I have ever experienced. Long hold times just to be cut off every single time. Constantly pushing you to online services that were not an option for my problem with their installation. If you have any other option I would recommend going that way before using this company even if it cost more.

Spent over an hour on the phone with Emp ID ** because my internet isn't working. It keeps cutting in and out. It's been going on for over a week so tonight I called to find out what was going on with it. This agent kept interrupting me when I would ask a question with, "ma'am, ma'am, you need to..." I was patient with the interruptions and would answer whatever she was asking. She checked the line to find that it was unstable and she was going to send over a stronger signal. I asked, "shouldn't the signal always be strong?" She got irritated with my question and I asked it again because I truly didn't understand that if the signal wasn't strong why would they now be sending a stronger one and would that stronger signal stay. From there she had me unplug the modem. While waiting for the green lights to appear she said, "so all of the lights are green now", and I said no.