CenturyLink Reviews

I despise CenturyLink, but it's the only option I have here. Service is slow and unreliable, and they never seem to be in a hurry to fix it when service goes out. My connection typically drops multiple times per week, but it's usually only for 15 minutes or so. Currently, there has been an outage in my area since yesterday. It took them over a day to actually acknowledge that there was an outage. It will be 5 days until service is restored. I would like to ask if I will receive a refund for the days my service is down, but I can't figure out how to actually talk to someone. Customer service seems as though it's deliberately difficult to get any information.

CenturyLink provides terrible internet connection and horrible customer service. We requested a technician to fix connection issues, and three times the technician missed our appointment. CenturyLink is unreliable, impersonal, and unprofessional.

I called customer service because I was overcharged by $90.00; my monthly charge is $45.00. I was told that DirecTV billed through CenturyLink was the one that overcharged me. I called DirecTV and was told that DirecTV did not overcharged me (I talked to the President's assistant). I filed a complaint with Better Business Bureau against CenturyLink. They never responded. I went on their website and use the virtual assistant. When asked the reason of my call, I started to type the detail I am writing here, the chatting closed claiming I did not respond quick enough.

No internet and no repair service. Monthly fee for nothing in return. Attempted phone support, no joy. Attempted online support, no joy. This is May of 2023. Same experience the previous year. If there were any other internet providers in this area I would switch in a heartbeat.

My technician never showed up on May 12th then called 7 times. All representatives kept telling me my technician was on the way. Still nothing. Today is May 15th and still no service! Already got billed a week ago without service so frustrated and pissed off!

I signed up with CenturyLink as a brand new customer in January 2023. By May 2023, the internet was no longer working. First, there is no live support for service outside of "normal business hours" which seems rather upsetting when this is the one service needed 24/7. By the time I finally found a way to connect to their virtual chat it had been 2 days. And through that process I was told that I was given an old/retired piece of equipment so after about 3 months it's not surprising that it died. By-the-way, I was assured that I had the most up-to-date equipment at the time of the installation because I asked. This is the most disreputable internet provider I have ever done business with and I have had to deal with various different companies over time. This company will lie and tell you anything for your business as that is what they did to me. If there is any way possible, do NOT use CenturyLink.

I have had CenturyLink for about 2 years now and this is my second experience with their technical support. Both have been pretty much the same. This experience has made me beyond frustrated. I lost internet connection 5 days ago. I contacted technical support and they had me run through power cycling and other common fixes for an hour and a half. After that the agent said my connection wasn't stable and they needed to send out a technician. They scheduled the technician to come 5/3/23 so I took a PTO day off work ($300 value) because their window is 8am-5pm. I waited at my house all day and no one showed up. I contacted chat at 4pm and they said no one was ever scheduled to come to my house. They told me I needed to call a new 800 number to reschedule another appointment. By the time I called they were closed, so I called again this morning.

Ordered landline service which also required porting a number for my elderly mother. A week later and still no active phone line. Turnaround time from order to install was within a week. So far so good. Provided requested information for porting existing number but then a few days later was told that I needed to provide additional information to port number. Obtained the new information for CL. Received notification new line was active and that number would be ported in 2 days. I went over (25 min drive) to confirm that all was working on a Friday as the line install confirmation came in that Wednesday and the number ported confirmation came in that day.

After coordination with very helpful customer service rep on this board and also on the phone they were able to clarify we signed up for 940 mbs that had a monthly promo credit. The fine print stated that that rate and credit was good until you make a change in the account.

Telephone started experiencing severe static as well as only ringing once for an incoming call. Contacted CenturyLink who scheduled an appointment the following day. No technician showed up, so I contacted them again. They set a second appointment two days later, and again, no technician showed up. Their excuse is that they are having technical issues in their central office. I originally obtained this landline as my cell service is spotty and I wanted something reliable in case of a medical emergency. Their response has been unreliable and I would not recommend this company to anyone who needs to obtain a reliable phone service.

On August 31, 2022, I opted to switch our family's service from CenturyLink to Xfinity due to the absolute poor reception and constant downtime we experienced. As a Dept of Defense Employee working from home who also owns a business that my wife and daughter works out of our home we cannot afford to have downtime in these businesses or interruptions. I always paid over the amount due each month thus this created a credit balance over the years on my account. At the time I canceled the account there was a $433.16 credit balance. I was advised the account credit balance would be refunded; therefore, a check would be mailed.

I have been a long time almost 20 years customer with CenturyLink for my home internet service. I pay $100 a month for "high speed" internet, which is a joke, it is far from high speed, but I don't have many options in my area so I stayed with them. Three weeks ago, and yes, you read that correctly, 3 FREAKING WEEKS AGO my neighbor's tree fell over in a storm and knocked my line to my house down. I used their online chat to report the need for service because they do not want to allow you to talk to anyone for service. I was forced to go through the "have you powered down your modem ** and the whole insane process before they would schedule my repair appointment. I kept telling them, my modem is fine... a TREE FELL ON MY LINE. They finally agreed to schedule a service tech for 4 days later.

On 1/31/23 of this year, I, a 15-year plus CenturyLink customer at the same address, was told internet lines needed to be updated where I live & service appt was scheduled for 2/2. This appt was cancelled. One week later, phone and internet service was disconnected without warning, apparently in relation to aborted upgrades. Have spent HOURS on phone with “customer service”. NO ONE can do anything. NO ONE can give me a straight answer or plan of action. Endless, endless runaround from dept to dept, endless broken promises about when my service might be restored. Hopeless & infuriating. Hello, Xfinity, I guess.

I attempted to purchase internet from CenturyLink in January 23 as they were the only provider for my area. The modem came quickly, unfortunately my service was never activated. The initial appointment I was told they would not need access to my home, which evidently was incorrect. I had two more "appointments" scheduled and both were no-shows from the tech. I finally just cancelled and increased my AT&T hot spot allowance to run my devices. I had ordered DIRECTV Stream to use with Centurylink but never got to try it as Centurylink was never activated. Now I have to return their equipment and I'm stuck with a $100 bill for a service I wasn't able to use due to Centurylink. I wouldn't recommend this company to anyone, using my cell hotspot is fine and only cost me $5 more a month.

We had trouble with our internet service from July through August. It was intermittent to non existent. Each week a technician was sent out and they would say there was nothing wrong with it. Finally, a tech did take the time to find the problem. By then we were so fed up that we switched to Xfinity. Now we are still being charged $89.50/month for internet and phone service which we haven't had since early September when we changed to Xfinity. Trying to talk to a real person to explain the problem is a virtual impossibility.

Unable to reach customer service in a timely fashion, finally when I do understanding the agent is impossible and to make matters worse when you ask to repeat what he/she said they just hang up on you and here we go again 45 minutes later same thing happens and my service is useless. What has happened to good customer service? These positive reviews I see here have to be an error as everyone I know that has CenturyLink as their internet provider feel the same way I do, I wish there were alternatives but there are none. Last technician that came to my house over two years ago stated that it was the underground wire that was defective and they are aware of this as they never replace it.

We noticed on a Thursday that our internet was not working. They did not come until Tuesday to repair. This was the most inconvenient time to be without internet. I do not like paying for service I am not receiving.

They fixed my issue very fast. Now 5 stars. Easy.

I have been a longtime customer with CenturyLink. Recently the modem started disconnecting from the internet every day. After dealing with their A.I. customer support every day for a week because apparently, only potential customers get to talk to human beings, they finally fixed the problem. Which worked for about 2 weeks. So now I'm looking into other options because CenturyLink can't figure out their service issue. And I don't think I should have to reboot the modem every day that I'd like to use the internet.

I had a scheduled appointment to repair downed lines outside for 1/14/23. I haven't had phone or internet for over a week. I received a text the day prior (1/13/23) confirming that the tech will be there between 8:15am-4:15pm. The morning of, on 1/14/23, I received a text stating that the tech will be there between 8:00am & 12:00pm. Then, out of nowhere, I received a text around 10:00am staring that the tech will arrive at our original appointment date on 1/17/23 between 8:00am & 12:00pm. That was never a scheduled time & the original date had always been 1/14.

Being charged for High speed internet & not getting even the minimum. Customer service can’t help with the problem. Tech been to the house multiple times throughout the 6 years been here in Ocala 34476. Can’t get me any better service! Say I’m at the end of the block the more ppl I’m area the poorer service. I’m not at the end of block. Many homes after me. I can’t even warm up food in microwave without buffering the internet. Can’t change companies cause they corner the market. No other companies allowed in the area.

Mid December 2022 I schedule service for a new home for January 4, 2023. My appointment was changed to January 9th with no notice. January 9th it was changed to January 10th. No one could explain the nonstop changes with no justifications. They offered me a $100 gift card. I found new a provider.

Stopped using their service in March of 2022. Didn't close my account until September of 2022. Called in to credit off a portion of balance that I already paid and was told my account was closed. Then I received an email that I still owed for those services (that were credited) and that it was getting sent to collections for an employees error. Ended up having to make one last $65 payment to get my account out of collections and they say my account is officially closed (Doubtful). Even if they provided amazing service for the time that I was with them (they didn't), this would be unacceptable.

We have Century Link for our Internet Service and have used them for 8 yrs. One reason we decided to go with them for our Internet was the cost. When we signed up we got a rate under $60 and were linked into this cost for the life of our service, as long as we stayed with Century Link for our Internet our cost wouldn't change "or so we were told For 4 yrs we had No Issues, then in 2019 we signed up for AutoPay, this way we didn't have to worry about calling to make our payment each month, it would automatically be deducted from our bank account each month.

I scheduled to have my internet service installed a week ago. My appointment was canceled twice. The second cancelation appointment was the day they were supposed to come. My time is worth a lot more than 70 dollar internet service. They are completely unreliable and unprofessional. I would highly suggest shopping elsewhere before you waste your time.

Centurylink Fraud, December, 2022. In April, 2022, because we were relocating from Las Vegas, Nevada to Florida, we cancelled our Centurylink account using their online system. When we arrived in Florida, we mailed back their modem according to their return procedure. We did not receive any emails (required by their policy) notifying us that our account was to be charged, so we did not check our accounts for their charges. Perhaps two months ago, we called in response to the first email we received from Centurylink. We were informed that our account was closed and would therefore not be charged.

CenturyLink is a terrible provider. Their speeds are nowhere near what they charge you for. Constant outages. They have contracts with apartments so you have no choice but to use them. After you argue with them for days trying to cancel service AFTER your contract has ended they will hit your card for an additional 2 months. Then 2 years later you will get a collections notice for no discernable cause. STAY AWAY AT ALL COSTS.

Century Link is absolutely horrendous. Paying for 15mbps and consistently getting 1-2mbps. Can't even stream movies or TV shows. Download speeds are atrocious, upload speed is nonexistent. Takes 20 hours to upload a 5 minute video to YouTube so I have to drive somewhere to do that. Anytime a tech comes out they say nothing is wrong. Stuck with it since I am in a rural area. Awful service.

This is the worst company I have ever had the displeasure of working with. We scheduled installation at our new residence 4 times since August and still do not have service. The reps do not show up and my husband took off work 2 days for them. We had Spectrum for 35+ years without an issue... If I did not have to use them I would not!!! Not sure who they are... Lumen... Brightspeed... Name changes every day. Last technician simply took the remainder of the day off and did not show up as my husband waited. They are now saying they will not be out until December 28th. Phone techs are kind but, what good is that???? Do not use them unless you have to.

What a joke this company is let me tell you!! Their customer service team is TERRIBLE!!! Do better and train your terrible!!!! You wait for hours just to be traffic back and forth because NOBODY knows how to help you!!!

I have never in my life. Wrote a bad review until now... CenturyLink has to be the worst moral company ever for one. Don't ever trust an internet provider that's websites can't even work correctly. I by all means begging everyone Do not get CenturyLink, here's my story why. I really was excited to get CenturyLink because they seemed like a good offer and my friend said they were Good and I've had CenturyLink for a while now and it's been positive. The internet has been really really slow but I don't really need that much but now I'm in a financial difficulty and I needed to cancel my service so I went on the app and it gave me instructions to go on the website and click the cancel service button which I clicked.

Updated on 12/16/2022: This is my second review and I never resolved my first review since the problem was not resolved due to a system-wide outage from Hurricane Ian. Since that was fixed I still do not have service and have tried to get a repair and have tried to respond to my prior review and nothing. I scheduled a repair and was told the technician came and completed the repair but no technician showed up at our home, we were here all day and night. There is no dial tone from our NID box. I can't get any help and I need a phone. Somehow an address we lived at 2.5 years ago showed up on the repair ticket. I chatted with an agent who assured me that the technician would arrive at the proper address. I have attached a copy of that transcript for review. I am truly at a loss on what to do.

My email problem was resolved today by a very talented and patient CenturyLink email support expert, Katie White. Given the magnitude of the e-mail issues being faced by the CenturyLink team it is understandable why it took so long to resolve the problem. I am very appreciative of their efforts.

Updated on 10/27/2022: This is complete nonsense as we have been in touch with their support folks both via Facebook and on their support website on several occasions! They made some changes this past Sunday eve (10-23-22) on their Email /etc. and it hasn't worked correctly since!

I was scheduled for a service call today October 19th between 8-5. I received the confirmation email and another in the morning of the appointment. I also received another email stating my tech would be arriving today but now the time period is 2:30 to 6:30 pm. I arrived home around 6 and called to make sure I was still set up an appointment. Got disconnected then used chat. Chat came on and told me now it's 7:27 Estimated arrival and finish by 7:43 PM. Well nobody showed or called.

Horrible customer service. I’ve been without Internet for two weeks. They were supposed to come today on September 21 and they cancel my appointment constantly without Internet and when they come they fix it and a couple of months later it’s the same problem. Do not use this company. I don’t understand how they still in business.

The service is always slow even paying for business high speed. They lose service a lot. Most recent experience while talking to tech support Demetrius from Florida. He could not help me. I asked repeatedly to speak to a different tech. He refused me the opportunity to speak to anyone else. With tech support behaving this way you have no chance. Tech calls are needed frequently because of the number of issues they have.

If you want to start drinking, just go with CenturyLink. I have spent the last 5 hours trying to get decent customer service. I’ve used their app, their website, their chat function, called, and used their messaging function. I have not had a straight answer, or at least answers have changed with each conversation. We’ve had no internet since 8:30 this morning. After going through my own troubleshooting and double checking connectivity via their app, I break down and contact them. Now, their app told me I had a configuration issue. Since when I ask? Just in a morning it’s suddenly my configuration?? I think not. So I get scheduled with a repair person. Now understand that at this point, I’ve chatted to two different people and could not get an answer to a pretty specific question. I’ve called. Repairman coming.

We had a storm and my data cables were ripped from the box that CENTURYLINK has left dangling from the power pole outside my back window for years now. They tell me that it’s going to be a week before they can get a tech out to repair it. What?!?! Thanks for figuratively spitting in my face CENTURYLINK!!!! Good thing I don’t run a home based online business or I would be out of business for a week. Wonder if the ceo of CENTURYLINK would like a week with no sales?!?! Also I was told a supervisor would contact me yesterday at approximately 9 am. It’s now the next day at 10 am. Still waiting to hear from that supervisor?!?!

Internet went down on July 22nd. Nice lady in India that took 45 min. to answer said it was my modem. It cost 260.00 dollars and took 3 days to get. After being told it was shipped UPS overnight -not the problem. No internet line. Called again. Another 40 min. wait to be told no appointments till Friday July 29th. Repairman came on time but said it was underground a block west of me so had to wait till Monday to have another tech find it across street and in the distribution box at the front of my property. So all in all no internet or wi-fi for almost two weeks because of INEPT help of Centurylink. PISS POOR SERVICE.

I cancelled my internet in Nov 2021 and kept our home phone. For 8 months I have had to call customer service and ask them to take the internet charge off my bill. It is still not resolved after many hours on hold and talking to someone each month and being assured it will be taken care off. Always the representative is polite but does not get it resolved.

From my experience, in the area I live (outside Raleigh, NC), the fact that CenturyLink even charges us for their abysmal product is borderline criminal. It is the only "internet" service provider in our area. The quotation marks around "internet" are intended to convey that a current download speed of 0.12 Mbps, as measured by Ookla Speedtest, is not really internet service at all. This is random, somewhat rare, but not at all unusual. As the only internet option since building in this community in 2017 (among eight homes south of Pittsboro, NC), we pay almost $100 dollars per month for their "service". It has never achieved a speed above 6 Mbps.

Contracted for “up to” 30 Mbps internet service plus phone service in order to work remotely. I live in a rural area and CenturyLink is the only ISP that is “hard-wired” versus a hotspot, which is required for security purposes when working remotely. Paid $308.06 for new wire installation, plus $115/month. Tech installed wire and modem, then called me from the CenturyLink office to advise I would only be getting 3Mbps. THREE!!!! I explained this was insufficient - I need at least 15 Mbps to work remotely.

Basically CenturyLink tries very hard to keep things stable in an unstable environment. We should appreciate that. Keep in mind the difficulties involved.

On 4-15-22 we sent payment of $110.47. They said we sent $65.00. On 5-15-22 we sent $110.24. They said we sent $155.99. On 6-14-22 we sent $110.47. They said we sent 28 cents. They now say we owe $254.98 when we never missed a payment and they cashed our checks 7 days before due date. 3 Different customer service reps have not been able to fix bill. We now have $34.00 in late fees. We went to bank this morning and got verification of the checks because customer service rep # three wanted bank confirmation numbers to prove CenturyLink cashed the checks. Their website shows 2 downtown offices. We went. One was closed 2 years ago and the other was vacant.

They cut down a tree and left it in the driveway of the neighbors. The connection is a small wire spliced in between two cables in a drainage ditch. Exposed wires. I don't know in what world this is professional and acceptable.

If I could have another internet service I would. They say on their website service is 24/7 but they are not. So if you have a problem with your internet after hours, or on weekends, you're out of luck. Their phone/call in services are horrible, a long long print list that a computer asks you the same questions and makes you go round and round in circles with prompts, that if your answer/problem doesn't match exactly what it wants you to answer, it will kick you off the call without ever going to a human who would be able to find out what the problem is. My internet always goes down or has issues and today I had to go through the stupid computer prompts 3 TIMES before I finally got into a wait queue that would get me a real person. And then the wait was over an hour long!

I had service for 2.5 years and it is the worst service. In 1 day's time the internet is down for 45 minutes to almost 2 hours and this happens 3 to 4 times a day every day. CenturyLink will tell you they can not Guarantee wireless service and cannot Guarantee your speeds. Spent on the phone on hold for over 2 hours and then Centurylink hung up the line. When you're in area that the company knows it can do whatever to the customer company will. But if more customer file with THE FCC & BBB then you're providing proof what a company are doing. When many complaint are file a Court Actions follows against Centurylink which there are many in different States.

My family has been with CenturyLink for a few years now and it's crappier than ever! It's honestly ridiculous how SLOW the internet is. Even GOOGLE says it's slow! 3.35 MBPS?! I was promised wayyyy faster speed than that. I'm telling you CenturyLink be scamming people with false advertisement. I personally wouldn't recommend this scam company.

Centurylink has two kinds of employees, sales and collections. Sales are super nice, you'll get straight through and they will promise you the world. Thank god I found out about how rude, unhelpful, and busy their billing department was before signing up. I had talked with sales and we had scheduled to have a tech come out. Due to schedule conflicts I had to cancel the appointment. The sales rep assured me they would keep my account open until I was ready to set something up but until I connected service, I would not be billed. The next time I heard from centurylink was when they sent me a bill for over $400 and a disconnect notice for service that was never set up.

Their customer service is who you have to get through on your way to the fiery pits of hell. Their “virtual assistant” is a recording that is attached to jack-in-box, no matter what selection you make once the box pops they hang up on you. We’ve paid for service for two months and our house hasn’t even been wired for service. When I FINALLY got through to some utilizing their chat which is manned by genetically altered raccoons, it seems that we will have internet eventually or maybe never but definitely sometime before I chuck this router in to a lead box and bury it. It’s so bad that not even Centurylink employees can get through to other centurylink employees to get help. It’s basically the human centipede version of internet. Literally anything is better, including eternal damnation.

I would like to report my experience with CenturyLink. I had a internet connecting issue and the help desk just told that they can fix it after 3 days and they disconnected without even booking the appointment, the issue is I work from home and my wife is also work from home. The issue is the help desk girl did not connect me to supervisor and did not book the appointment also. This is not acceptable especially when everyone is working from home. I would never recommend this provider. They are not at all professional and don't care much about the customer.

I was experiencing a problem with my computer and iPhone both connected to wifi. I kept losing connection and the computer speed was slow. The technician replaced my old router, did a speed check, and got the speed up where it should be. This fine gentleman went above and beyond. He was so polite, pleasant, friendly, respectful, and just a fine gentleman. I also found out that in his spare time he serves his community in a most outstanding way. Just an all-around good guy. Century Link could use a few more service technicians like this gentleman. I could not find anything with his name on it. I am sure he would not be hard to locate. Please give him a Kudo. (I called CenturyLink but made no effort to locate him so I could give him a personal Kudo).

I have been trying to get Internet with CenturyLink for the last 6 months. It's been one thing after another. Most of the issues with getting new service have been sorted out, except for the actual install. They have rescheduled my appointment for the jack install and hook-up at the pole, 3 times in the past few weeks without telling me. It's always no call, no show. I can't afford to sit at home waiting for a tech who never shows up. The last excuse was the tech didn't have the proper tools and the line hasn't been dropped. The line has been in place for several weeks. I'm at my wit's end with this company and I don't have any other options!

The field personnel are great to work with, helpful, and informative. The phone and online staff could take some customer service lessons from their field techs.

This is the worst... I clearly gave Centurylink my correct address for a new Landline service & they couldn't even get my address right. I had to flag down the Technician in the middle of the street who was lost & when I spoke with him; his workorder had the wrong address so the appointment has to be cancelled because of their salesman's error. I cancelled the entire service & would not recommend anyone to use Centurylink for their incompetence.

Hello all, Been trying without any success to have the hole in my driveway put back together since January ..? An technician came out, dug a hole and laid wire across the ground then tore apart the cable box and still not fixed .. He said the would be up in couple days to fix the damage .. Never happened .. Frustrated does not quite capture my feelings .. I called at least dozen times and nobody seems to care ..?? My patience is running thin but feel powerless over this situation .. Any one have any suggestions or what could help the clean up, I would be grateful ..

I have been a CenturyLink customer (unwillingly) for almost 10 years. Over that time, their service has degraded to the point it becomes faulty and unreliable. They have NEVER provided the up/down speeds advertised or promised. Not even close. As soon as I'm able to replace them as my phone carrier I will do so. I have used numerous carriers in the past: Verizon, Comcast, etc, and have never encountered such poor quality service. How this company stays in business is a mystery -- well beyond their bogus monopolies.

We have had Centurylink for 25 years. Nothing but problems. Slow speed, constantly losing internet service, and very hard to get things fixed. Our latest incident, we kept losing internet every five minutes or so. Took almost two weeks, and a lot of time on the phone or chat, for a tech to come to try to fix it. He ran a temporary line on the ground from our pedestal to our house laying it on top of our yard, driveway and patio. He said he would put in a ticket for someone to come out and bury it. He never did.

CenturyLink fiberoptic internet service sold as fast, high speed internet. At first it was fast however soon after it started to get slower and began to have issues with modem/router. Service speed drops to 10- & usually ran closer to 5 or 6 mbps. The modem would reset and change from my preset password and setting to the original default settings. Quite often and became frustrating to the point where I contacted their chat service through their app. Many times I was told my information give them did not match the service address or account. Chatting with their techs basically was a time waster. The last time I chatted with one of their techs I was left online waiting for them to set up a service call and never did get one. She basically terminated the chat and left me sit waiting. This went on for weeks while my service never got any better.

Worst company I have ever dealt with to date. I can't believe that a company can lie, cut you off on the phone, and waste hours of your time, and continue to be in business. I called to get service to my new residence and they scheduled me out two weeks. I work from home and they didn't speed up the services. They explained that they had to have a technician come to the house, and on the date of service nobody showed up. Then I got a message claiming that they showed up and turned on my service. This was a flat lie, I was there, outside, and nobody showed up. I then wasted 4 hours talking to people in India, who intentionally cut me off multiple times. Then once I finally got them to agree to stop my service on chat, they tried to get me to agree to pay them termination fees. This is such a waste of my time and money. Horrible service.

Had landline service, very often the calls would not go through, but went through just fine on my cellphone. Made company aware of it twice, never got any follow up. NO ONE had my number, zero people, yet I would get up to 20 or more calls per day, all spam, and apparently all spoofed numbers. CenturyLink COULD do something about this, but of course refuse to. Want to cancel? Good luck. You CANNOT cancel online (ever had Sirius XM? BUCKLE UP, it's THAT bad).

I have had CenturyLink for over a year now and just canceled. We were receiving stone age speeds at FULL price. Our DL speed was riding at about 10mbps and our upload at .5mbps, that's right, not even one mbps! We were constantly talking to reps and being transferred around or completely hung up on or dropped by the terrible international customer service they employ. Finally we had enough and canceled and behold another bill after disconnect appeared. They claim they bill in advance, but when you ask them what that means to them they will describe that they actually bill in arrears, and will continue to bill you after you disconnect. An absolute trash company, ripoff, poor service, poor customer service, and corrupt billing. Would never recommend.

I've been trying to have their service since beginning of Nov/21. They said that was available and since they the whole process it's literally a joke. Teams that doesn't talk with each other, a lot of misunderstanding, confusion, more than 15 visits, 47 emails, and nothing. The last comment is that they put me in the Quantum fiber area and that's it. Quantum called me, they didn't know the backstory, push me to pay upfront saying that they are a different company, really?! Think before you sign up, since they really don't care for new customers, imagine for current customers.

CenturyLink has made it crystal clear that all they want is customer’s money! They have proven time and time again that rewarding customer loyalty, ensuring good customer service, and providing internet speeds as advertised is a forgone conclusion. My internet went down again, so I was on the phone with a CenturyLink agent based in the Philippines for an hour or more which was a futile task that accomplished nothing. I left 4 voicemail messages to local reps to call me back. It’s been 24 hours and nothing! CenturyLink needs to change their name to CENTURYSTINK! Think long and hard before signing up with CENTURYSTINK!

In general, my husband and I are happy with the internet service we have with CenturyLink when it is working. However, now that we've had an issue, it seems it's been nearly impossible to get ahold of a reliable agent to help us. Our internet has now been out for four days. It is intensely ironic that the CenturyLink website requires you to have internet to troubleshoot your internet connection. It does what it can to direct you to their chat feature to solve any problems. Both my husband and I have tried accessing their chat feature via hot spotting from our phones, only to be unable to connect or being disconnected because our connection was too slow.

I have 30MB service and used it fine for a few months. I started uploading a long youtube video and cancelled it halfway through when it was taking a long time. After cancelling the upload because it slowed down my service so much, I check my speed and download was only 1.5 mbps. So I turned off all devices except one workstation and restarted the modem. Still slow. So I contacted Century Link on a Saturday morning through their chat. The tech said I was using too much bandwidth. But everything was turned off except the station I was chatting with her on. She set up a fresh connection and still slow. She kept saying even devices that are turned off still took up the bandwidth. She would not give me a number to talk to someone, even on Monday. Support is very difficult to work with. Very frustrating.

It's been 3 months of the same ongoing problem and no one has helped me still. It's literally the worst customer service experience ever! I was laid off from my job because of COVID... I qualified for the Emergency Broadband Program on 12-01-2021... I was told 3-4 weeks it would be applied to my bill. After 3-4 weeks I contacted them and they said it was actually going to be 2-3 months. It's been 3 month and still nothing... Now they are saying that program doesn't exist anymore and I can't qualify for it... This has made me so mad!

I am just amazed that a company like this can even stay in business. My grandmother who is 88 years old and will not use a cell phone, relies on her landline to make and receive calls. Her phone service goes out constantly. This past weekend, it went out again prompting me to have a welfare check done since I could not reach her. When trying to call CenturyLink, what a freaking joke! I could not get any help!! There is an elderly woman with health issues that needs access to call 911 in the event of an emergency. She could NOT DO THAT! The support representative that was only available via live chat, although the recorded messages say tech support is available 24 hours, said they can't get anyone out to look at it for 3 days. WHAT?!?! I have to pray each day and call neighbors to go and check on her until they can come out? Such NONSENSE!

Was a customer for 10 years until recently. Woke up and my modem was dead so I got a new one, still no service. Made appointment for a technician to come out, they never show. Made another and they never show. Tried to cancel my service and they say to call back tomorrow, they have issues with their system through badly spoken English. I didn't mind the slow speeds but enough is enough. Just a terrible company with offshore customer service.

Previously, Sparklight was the only internet provider in our area, but internet was sometimes slow, so we changed to Century Link as soon as it was to us. They promised a much higher speed and greater stability, which we needed because we have such a "smart" home. After installation, the internet was so unstable that everything went down multiple times throughout the day. It took over 45 minutes to get someone on the phone EACH of the four times we had to call, and no one was able to solve the problem. The customer service was atrocious.

In February 2021, CenturyLink billed me for a modem that I had already shipped back using their provider UPS label; I dropped it off at the UPS store in Atchison, Kansas, boxed and their postage label applied. I called back after receiving the bill and the male representative found the modem had not been properly processed as returned but agreed to resolve it - he was able to see that it had been returned. I thought all was well. I attempted to set up new services today only to discover that they never resolved the issue. They also refuse to allow me access to the account and refuse to look up the tracking information that they provided for the modem. It’s been so long that I don’t have that receipt anymore either.

I signed up for CenturyLink internet one year ago for my new place. I did it online and had it automatically charged to my card, like most services these days. One year later, I am moving and was wanting to sign in online and transfer my service from my current place to my new. I found my experience with CenturyLink to be easy and with zero issues from setup to service. When attempting to sign in online, my username, email, and password were all rejected as not being connected to an account and I had paperless billing so didn't have an account number. I checked my email and realized I've never received an email bill from CenturyLink either.

Updated on 01/03/2022: I have been paying for 10mb service for years and have not gotten anywhere near this service. Their service was out completely when I arrived at my home on 12/25/21. I requested a repair. SOONEST they could send a repair person is TEN DAYS later on 1/3/22. FOLLOW UP-Consumer Affairs needs to know that CenturyLink sent their tech out today (it has been 10 days since I reported it was not working) and the tech sent me a text that he completed the service. He never contacted me to see if I was satisfied or if it was working. I connected my phone only and ran a speed test. 4.54 download speed/.084 upload speed. I ran it a 2nd time. 4.67 download speed/.72 upload speed. When I connected my laptop, I could not use at all.

Previous to me moving onto my parents property, my parents had the phone line I have now. At least 10 - 15 years before I got it. Whenever it rains for a couple of days the phone goes out. I’ve lived here 6 years. So I’m talking about 16 - 21 years of the phone going out of order when it rains. And we live in Oregon! It rains here. Last year my phone was out of order for a month. I wait 1 week for service and if that service doesn’t correct the problem I have to wait another week.

Yesterday, quite suddenly, our SmartTV stopped streaming. I found that the internet had disconnected. Checking my laptop, it had also disconnected. I reconnected but the speed was so slow that the TV would not stream, loading pages on my laptop unbearable. I called CenturyLink. I chose the option for a call back and about 20 min later someone called. We checked the speed (which I had already done), found it very slow. The tech had me play a youtube video and then declared that the speed test was wrong. I suggested that the router might be bad, we looked at that and told me I had too many devices connected for the speed that I was subscribed for. Now, I'm not a genius but I'm also not an idiot.

I am paying for 4 Mbps but I receive only 1.5 or less each day. For over 2 years I have been requesting my internet be upgraded. I am told that several of my neighbors have had better service. I am also told that a couple of neighbors recently received internet and are getting 30 Mbps. Over the years, I had to purchase multiple modems and other devices to try to improve my service, but CenturyLink kept sending me refurbished equipment or used equipment. I even tried devices from Best Buy and other stores to boost the DSL signals but again nothing worked.

Our internet went out and we needed a phone jack replaced to get the internet working again. Simple fix. Made appointment. Technician never shows up. Another appointment made. Once again no technician. No reason why.

Told us they could handle our internet needs, connected us up, and delivered 3MB speed - maximum speed at our address. Sellers and order takers totally lied about what was available for our service address! And their customer service people were overseas with heavy accents difficult to understand and roosters crowing in the background. Needless to say, we left - but it was a difficult transition.

Worst internet company. I called about an issue. On hold for 2 hours, hung up on. Called again. 2.5 hours. Their call center does not speak decent English. Can't EVER HELP. Their signal is so weak, sickening customer service. Go ANYWHERE else.

My email is constantly failing. Century Link customer support is worthless! They absolutely do not want to talk to customers and make it impossible to talk to anyone. It is a fine art how they keep trying to pass a customer off to a different department, and insist on you "chatting" with them online, which brings absolutely no response.

We have been winter visitors to AZ for twelve years. Have been using Centurylink for internet services as the area we lived in only had two Providers. Every year when we returned to our winter home and tried to reinstate our internet services, there were issues and problems. Almost every year we had to call Centurylink as something was screwed up, most often with issues like modem being mailed out and charges for things not wanted. This year it was the worst we have ever experienced and other people we knew had similar issues. It appears they are not listening and are only interested in making as much money as possible. I have spent in the area of 24 hrs. over the years either on the phone or online trying get issues resolved. And now we have, and others we know have said enough is enough.

Once I got past the initial ordering process the service has been pretty good. I have had it for about 2 years, had only one call which was handled quickly. Service has been reliable. No downtimes since installed.

Rep lied during initial contact and account setup phone call. He set install date, but right now, ten days later, no one has activated service. Every number I call now to get help refuses to explain or the automated system hangs up on me. Half the time I can't understand what the phone rep is saying because of bad English skills. They rescheduled turning service on to a date 14 days after I'm being billed for without advising me. They still won't tell me why they did this. I've had three chat sessions with them because I can't reach them over the phone. Each session they refuse to tell me why I'm being put off and they end the session without anything being resolved. Saving a copy of the chat is not an option. This company is very disorganized. If you can get service somewhere else, DO IT.

Signed up for their service at a new address. Did not have the jack in my house to plug in the equipment. It took 8 calls before I was able to contact someone simply just to have a technician come out. They attempted to upsell me even though I did not have the ability to plug in the equipment. I thought I already asked for the fastest speed so I listened and agreed to faster service to which he replied faster speeds are not available in my area, I told him I need a technician still and he hung up. Called again the next day and finally they told me that they can't send a technician because they don't service my area! My wife and I work from home and I told them before we signed up it was very important the internet work before we moved in. I cancelled the service and returned the equipment and was told I would not be charged since I never received the service. Still received a bill 2 weeks later even though I was told i would not be charged.

Set up service to be installed 11/5/21 before 7pm. Received email at 9am saying it's set up. I called and was transferred 20 different times and spent 3 hours on the phone. They had no clue what was going on. Last person I talked to said it was some super special secret error and he would get it fixed and call me at 6 I never received a call. Tried to call them and they close at 6. LOL. They are closed at 6...PM... 6pm lol. I've never heard of an internet company that is closed at 6pm and not open on the weekends.

Unfortunately this company is understaffed to provide timely service to their customers for field services support (2 weeks before beginning to troubleshoot an outage, with no alternative options for the interim). Furthermore, they failed to provide adequate troubleshooting without customer input. I suggested testing the modem next door because they said that coincidental with the power surge, we had also experienced a damage transmission line somewhere, even though everyone else's internet in our area returned, except ours.

My account was closed on March 2020. This month, Century Link is asking for a payment of $180 and even asked for a credit debt collector company. My experienced with them is the worse. They created 2 accounts for me but I only need one for the wifi. Asked them to closed the other one said they closed it already. They’ve been charging me twice since then That's why we stopped using their company. For the readers you’ll regret it if you use Century Link!

Never again will I use Century Link! Duke Energy cut my internet line while working next door. I called Century Link to let them know my internet was out. Mind you this was at 9am this morning. They told me that someone will be at my home to repair it tomorrow between 8am and 5pm. Okay so I have to take not one but two days off of work because you don't have prompt service like you say? Totally ridiculous!!

A repair person came to install a new modem and upgrade our service. Since he couldn't upgrade (as per his supervisor) he disconnected our service. The disconnect took place at 6 pm which is when you can no longer get any help with from a service person until 8 am on Monday. I made four phone calls, yes four, because they would hang up. I talked to a gentleman with chickens in his house, another woman with screaming children. After two hours. I gave up. On Monday at 8 am I called again. Have been hung up on twice. Have made four phone calls. Repeat the answers to the same questions over each time. They ask for a call back number in case you get disconnected, no one has called back yet. At the moment I have been on the phone for 2 hours and thirty minutes. All they have to is turn the internet back on. Worst customer service ever.. Do not recommend!!

Centurylink is terrible. Customer service is dismal at best. I have had a technician out 15 times this year. It worked for 2 months, one time. On and off almost daily. Talking to them on the phone or internet is an effort in futility.

We waited for CenturyLink to hook up our internet for 4 weeks. We received the modem today and attempted to hook it up. They cancelled our install without notification and blamed us for their stupidity.

CENTURYLINK has had a bad reputation for a long time. I have helped a lot of my computer customers when they have had problems with the internet service. I recently moved in a new neighborhood and was dreading having CenturyLink. I went online to find out about service and was pleasantly surprised to see high speed service at a very reasonable price. I was able to order it and have the new router and installed it myself with some phone help. It was very easy to set up and is working like a champ. I'm getting 50-60 Mbps on a stable line and even had it at 70 Mbps. Upload runs consistently at 20 Mbps. It's great for streaming tv and many other options.

I work for the county government, and one of the phone lines is down. I have been on the phone with CenturyLink for the past four days trying to get a technician to come and fix the phone line with no dial tone. This is our office's main phone line, and we are getting complaints from clientele that needs our service. So we are going to find another phone company. I am not a happy customer. I would highly advise anyone, DO NOT CHOOSE CENTURYLINK!

Because the pandemic there is an emergency brand program and it removes 50 dollars from your monthly bill every month. Making mine only 15 dollars a month. They refuse to allow me to use the program stating the information doesn't match. This is a lie. They have the same info the government has and they refuse to handle the problem. Now I have not had internet for a month. The tech came out and told me another technician cut my service wires and left them. After the tech said he fixed the problem and left the problem in fact was not fixed. The internet would say it was connected but the service wasn't working. The troubleshooter on the app told me that the problem could not be fixed remotely and a technician was needed. Yet 5 times each tech proceeded to tell me there was no problem and I needed to upgrade my service package. This is a lie also.

We moved and the only service available is CenturyLink where we live. They have 40mps available and that is it. We had Charter internet in the past and it worked great. The speed is extremely slow and their solution to get you a higher speed is to unplug items in your house. We are not gamers or do a lot of streaming. We have 2 people in the house and should not have a problem like this. After a long chat service with the rep that is 5 hours ahead of me his solution is that I unplug items not in use. I guess I can get rid of my security system and other items that use Wi-Fi. Nowadays we know that everything we buy has a Wi-Fi hook up so we can run remotely. Guess I will have to get rid of technology, since CenturyLink is not going to get with the times!!! Horrible, and as soon as I can get something different I will change immediately.

My internet service stopped working Sept 22 and CenturyLink (CL) didn't schedule a tech for repair until Sept 30 between 8:15 am to 8 pm. They were here by 1 pm, repaired services, but now my internet is down again (same day it was repaired). I telephoned CL 3 times, the 1st two calls were disconnected after 30+ minutes hold time. Was on phone with tech for over an hour and still no internet and they can't get anyone out to repair til Oct 7, 2021 (what a bunch of crock).

I ordered internet. My appointment was scheduled for today between morning and 5 pm. It is 8:30 pm. I have been calling them all day. Spoke to manager assuring me they will be here. They're running late. I canceled my other internet. I have none. Also I told them I needed internet for my machine for my heart. They again assured me they would be here. I am so pissed my heart is racing. THEY LIED!!! I HOPE THEY READ THIS!!!

CenturyLink ADSL is the only alternative to Comcast Cable in my town. It provides very reliable service, but low bandwidth speed (barely 12 mbps), which is adequate for downloads and simple streaming. Pricing is a little better than Comcast, but both companies are known for high prices and weak, slow customer service (as regional monopolies, they have no incentive to improve service to customers).

Service is very slow and drops many times a week. DSL is a dinosaur, this day and age service should be faster and more consistent. Have not had any problems with billing. Looking forward to trying new technologies soon.

CenturyLink is the worst. Their agents were disrespectful, not willing to help at all. Not just one agent, I spoke with multiple agents and received same behavior. Looking at how consistent they were at not trying to help and being rude, it Felt like they all were trained to talk like that. One of them even suggested to go with different provider. So I took the advice and went other direction.

They finally sent someone out and he found the issue and fixed it. I'm good now. 3 stars for taking so long but they did make it right so I'm happy in the end.

Installation and service has been perfect! Had to call in once for my router and the problem was solved within minutes. Installation took a whole 10 minutes. I have had zero issues since enrolling back in June.

Communication was difficult for set up because I was on hold for 30-45 minutes each time. The company who laid wire was different than the company who connected it. The company who connected it was different from the troubleshooter. One hand doesn’t know what the other one's doing. It’s a BIG MONOPOLY!

In mid August, I had submitted a request to have my internet services transferred to my new address on 9/17. When 9/17 arrived and I had no internet, I checked my online portal which indicated that services would be delayed to 9/22. I received no notice by email, text, or phone call for the delay. However, after talking with three different agents, I finally discovered that there was repair work that needed to be done on the line. So, that's fine. Unforeseen challenges arise. Still, why did I have to call three different people to get to the bottom of this? CenturyLink should be calling me.

The service can be slow at times, especially on the laptops or disconnect for no reason. But this is an improvement from prior service. We pay for the higher speed, not sure if this is worth the higher price.

I had agent Ricardo ** (in Magna), having set up account, but when the installation guys didn’t show up on time, called him get an update, after that it was hard get hold of him. Until now I still haven’t received my modem which supposed to be 09/22/21, neither I am getting any internet!! But I am being billed, and it’s hybrid work situation. Very bad customer service and they very unprofessional.

Let's face it. Where I live we are limited to Century Link. If there were other services to compete with them, they may be a better company. They don't upgrade their lines, limited to 10mb for the same price that other providers give you 25. Since satellite services are not the answer you're caught between a rock and a hard spot. If it wasn't for the fact that that century link is the only provider I would be shopping around for someone else. One thing I will say though is that their repair techs are excellent. Only trouble is they are continually fixing the same issue every day. Outdated lines and equipment.

We pay for the maximum speed of up to 10mps (unlimited data) but have never gotten more than 5mps according to speed tests. Upload speeds are between 1-2 mbps which is ridiculous for those of us working from home. We cannot stream movies, and we all have to turn off wifi on our cell phones when someone needs to upload a school or work assignment. Service cuts out often, and customer service is terrible.

I pay for 60 mbps internet and we do not receive that much. My phone line works when it wants. My phone line is currently not working and need a repair person sent to my house to fix. The service is not very good. It almost beats Hughes Net.

I've had CenturyLink internet for about 5 years now. For a long time they were acceptable, not great - aside from some persistent and frustrating billing issues in the beginning. Now, the service has been quite bad for about 4 months. They've been working on upgrades in my area so I've tried to be understanding, but I'm without internet access for the 4th day in the past 2 weeks and even when it does work it drops in and out so much that it's almost useless. I decided to cut the cord and give up my satellite TV and was glad I did for about 8 months, but now it's frustrating because the service isn't good enough for streaming. I live in an area with poor cellphone service so I rely on a network extender, but that cuts calls off constantly now because of the internet service. If CenturyLink is your only option DO NOT CUT THE CORD. You will regret it. If they're not your only option RUN AWAY SCREAMING!

I'm disappointed like all of the CenturyLink customers.... I love fiber internet. Excellent speed and ping. But... When I got the internet outage they scheduled my repair appointment in a TWO WEEKS!!!! Whaaaat? Two weeks without an internet?? In the same day I've disconnected centurylink and connected slower internet from another provider. Centurylink customer service is ZERO! You'll stay on a line for hours to connect with a representative and then you'll hear that your repair appointment in 2 weeks. I'm done with centurylink. I'll use slower internet with acceptable customer service and with acceptable repair schedule.

If you have any other options for the internet than CenturyLink I would use them. I've had CenturyLink for several years and paying my bills on time, then one day it stopped working. I called and they ran several tests. They told me a technician needed to come out and fix it. He called and said it wasn't a modem problem but it was a software problem. He also told me that the company was a terrible mess. I continued to call or use my phone online for several days to try and resolve the problem. They told me for several days there was an outage in the area and it would be fixed by a certain time of day. It was so frustrating because they would give me a day and time when it would be fixed and it never happened.

Absolutely terrible service. Internet cuts out at least a dozen times per day, from anywhere between five minutes to an hour. Slow speeds when it is working. Would definitely not recommend to anyone in my area. A week to wait for a technician to fix the ongoing issues is just ridiculous. With children doing virtual learning, this is especially frustrating. A waste of money each month, honestly.

I was having construction on my house. They accidentally ripped the connector off the house. I called to see if they would fix it and they told me it was gonna take over a week so when I went to cancel it because I had to find someone else because we've worked from home they decided they were gonna charge me for an entire month instead of prorating it so not only did they not fix my Internet they charged me for services I don't even have anymore. What a lovely company. Do not go to this company.

Pedestal box by the road was left open and I tried to let them know. It took me over 1 1/2 hour on the phone and also trying to chat on the internet with someone. They scheduled an appointment for 11 days later to close the box.

Don't want them. Just the service I paid for which they had no problem taking. If you order get ready for a long painful wait.

We had a technician come out to our house today to bury the fiber optic cable. While the technician was able to successfully bury the cable, he also cut off the internet in the process. Upon calling customer service they are not able to send another technician out for another week and a half. When having a family that works from home and relies on internet service this is unacceptable. When a company makes a mistake, they should be able to fix it immediately instead of just leaving the house.

10 days to set up service, didn't work, told had to wait 9 days before repairman would be sent after having to pay first month's bill upfront. Customer service hours limited, 6 hours on phone on hold.

Lower my bill, better connected in midday hours, in all areas, area of the home and backyards. Ecstatic for all the connections to the internet. Better performance by the internet company. Thank you.

Ordered service and waited 2 weeks to get service. Service Technician and Modem went to the next door in error. Service Technician never called my number on account. Service Order ** status complete and no internet, no service, no modem. I now have to wait 3 weeks to get service again. CenturyLink is absolute garbage when it comes to customer service and following their own protocols. If you're reading this make sure that this is your absolute last and most desperate option. I would rather buy Satellite Internet or Cell Phone Hot spot than this service. So total lead time to order fulfillment by this company is +5 weeks. Good Luck.

They advertised price for life up to 100 mbps. Only gave us 60, and it never tested higher than 15. False advertising! Manager refused to fix it so we had to pay more and "upgrade" to the 100 and lost our price for life even though that's what their ad promised. We still can't even stream a movie without it failing every 3 minutes. They said they would send out a tech to fix it and set an appointment. They confirmed the appointment multiple times, but never called or showed up.

You can never get through to anyone. Automated service runs you in circles. Tech are hours late for their own appointments. I have a phone with them been out for a week. Called for repair 5 days ago. This is a life alert phone line. Still not repaired.

Four years back after seeing a commercial on TV I called CenturyLink to see about replacing my Cox internet service. I took a day off work, waited all day, called, and said they were too busy and would do it the next day. Took another day off work and it was no show again. Called back and said I would stick with cox. Cancel the estimate and install. Now four years later they send me a 277.28 bill. This is the worst company of all time. Tried to call and I am on hold 45 minutes -- I just am giving up.

I have had two appointments to get my internet hooked up. They did not contact me to tell me they put me on hold. Now they are telling me that the reason I cannot get internet is because someone else has internet at that address under a different name. The house has been sold to me and the owners were put in a nursing home. They told me it was up to me to get the other people off of the address so they can provide internet for me! Bad customer service! I should not have to do their job!

I have been a customer of CenturyLink for 7-8 years and if you like paying for a service you don't actually have access to, you'll love this company. For the past three years, I call them at least 3-5 times/week because I have no internet. (I have the highest speed available for residential use, live alone, no kids, no roommates, one person, one computer, one TV, I need this for work.) But yet it's never working. Finally it gave out completely (after 2 1/2 years of me calling almost daily, begging for a tech to come and see what the issue was) and oh, too bad, all their techs are off for the 4th of July holiday.

After much back and forth and one more misunderstanding, I got a technician out to my house and the situation was resolved. I will give one more star because of this. I still believe I only got a response because I gave such a negative review on this site. The difficulty of continuing to communicate via this site was strange -- rather than assigning a customer service person to communicate with me via my Century Link account. But the rep hung in there with me and was pleasant via chat, so thanks for that. It doesn't really affect my original experience.

I had CenturyLink for about 6 months because it was the best option for internet until mid continent finally came to our area. When I had disconnected my service to switch, I made a final payment over the phone and the tech on the other side closed my account so I could no longer log in. I thought all was good and about 11 months later, I wake up to a debt collection on my credit score and come to find out that I was charged a full month of service with a late fee on top of it. As you can expect, I'm not too happy because my credit score is no longer squeaky clean and I was never contacted or knew about this charge that now has a negative affect on my credit score.

Waited on phone 1 hour to talk to someone, only for her to tell me their services were down. That is a ridiculous wait time my time is important also. Their system to reach a human is complicated with pressings buttons and being on hold then being cutoff to start all over with still no help. Do not use this provider unless you like problem and snail service. Horrible.

I don't like that new people get a bigger discount than a person who has paid their bill on time for years. I would like a faster internet speed but it is not in our area. But the cable is enough for me. I like that we can record and watch.

I have been trying to contact Century Link about a billing problem for three days. I was on hold on the phone for 30 minutes, with no response. Tried their chat box, but I got only a RoboChat that offered to connect me to human. I waited from 10 a.m. till 5 p.m. on two separate days, and never saw anything more than "Waiting to connect". Apparently, for an extra fee, you can sign up for better customer service. Great.

I lost my phone in a storm. After calling, being on hold for over 2 hours, being disconnected, having one appointment for a tech to come out being cancelled by the company, a tech finally came out. He looked at the phone box, looked at the phone jack and stated he didn't know how to fix the phone. I do pay insurance for wiring repairs. So had to hire a professional electrician, which Centurylink would not reimburse me for, but said the static on the line would have to be fixed by CL. Called again, disconnected twice, got another appointment for a tech. He called and said there was no reason for him to come out again. Then wanted the phone # for the electrician that I had out to see how he fixed it!!!! I would not give him that #. He hung up on me. They are a scam! Three weeks now of trying to get my phone fixed. I am 63 & disabled. I can not even call 911.

Genuinely the worst internet provider there is. My internet is spotty at best, unreliable to the max, slow, and constantly goes out. Upon calling customer service after my internet was out for over 2 hours, I ask for help and while taking me through my issue, the customer service representative yells at me like I’m stupid. If I could change my provider I would, but seeing as how they have a monopoly in my area, I am stuck with no choice. Do yourself a favor and steer FAR away from this crappy company.

This is The Worst Company I have ever had the unfortunate experience of dealing with. Since May 19th, 2021 I have been trying to transfer my account from my deceased father's name to my name and add speed dial to my services. On May 20th I was transferred to 5 different people and the final one hung up on me I have spent more than 10hrs of my time to get this resolved. Then I was double billed. Then I could not set up the speed dial option because I kept on being given misinformation on how to set it up. I was told three different codes to set up speed dial. Finally the 4th one worked some of the time. On 7-22-2021 I called to make sure the accounts associated with my number were closed and my father's account was still active. Do not use Century Link if you can avoid it. Also their "customer service" I should say disservice hours are limited.

No internet for 15 days. Refuse to give service window other than a full day. People work and can not sit for 9 hours hoping a repair technician will show up. Finally got a two hour window. Of course technician did not show up. Also, supposed to be getting speed of 960 meg. Best I have gotten is 120, usually runs around 50. NOT what they advertise.

I was told that my internet service could be upgraded from 50 to 100 mbs. When the tech arrived at my home, he searched the neighborhood and then told me there were no available "pairs" and that I should call in a month or two and request a tech to come again. Today I received an email informing me that I needed to call now (number provided) or there would be no upgrade. I spent one hour and 14 minutes on hold and then was told to call back in a month or two. I had been transferred two time, each time the person telling me that I needed to call the very number I had called.

We've had CenturyLink for many yrs with many issues with service. In the past getting a repair tech to come to house was good but now getting a house call is ridiculous. I called last week about our speed fluctuating and losing signal. Talked/chatted with 6 people trying to get help. All tried to "fix" the problem from behind a desk, and use a call back # is a joke. Did have one tech call back 2 did not one hung up. What a waste of my time! The last one I chatted with did lower my bill but no service was set up. That was Fri. Monday rolls around router is now solid red lights called tech support. This is the one that hangs up, then use the chat option and finally got Rose. She was wonderful. Got us a service call for Fri. Spoke with neighbors today. Found out they have the internet out and appointment for Thursday. Hope CenturyLink fires the idiots prior to Rose.

There are no other telephone carriers in this place. If not I would have changed already. I have been trying for for months to get a technician and they either keep hanging up on me or leave me on hold for hours and then hang up.

Yes every time I contacted you guys by chat you guys said I have service in my area, so I signed up thinking I am getting service. Instead I found out you guys are big fat liars, I am pissed I wasted 4 or more days waiting for services that never was installed because you lied to me. My credit was pulled which I wouldn't have my credit pulled if you told me the truth, I demand $500.00 gift card for the issues and for you guys lying to me which btw is false advertising when every time I got told you did have service at my house. Supervisor Ivan is rude and don't care if this isn't taken care of. I will write reviews everywhere telling people not to trust you.

Cancelled my service and tried to get a return label to return equipment. Had to talk with a couple of different representatives. I was told to print a label off their website. I told the the person that my printer is broken and they need to send me a return label. After numerous attempts by the rep to get me to print a label he finally decided to send one. He was trying to send it to my old address even after I told him I had moved which is recorded because I got my final bill. I had to repeat my new address 5 different times and at least 4 times why I was giving him the information for a return label. Now I will wait for 7 to 10 days to see if I even get a return label. Honestly I am glad I am done with Centurylink. They were the only provider at the time when I moved into my house.

Terrible service, never consistent. To call customer service is a 3-4 hour ordeal just to get to someone that "claims" they can help and takes at least 3-4 calls because they hang up on you - not just one occasion - 7 TIMES. They lie to you about putting in service orders to fix problems and their service orders NEVER exist - 3 TIMES!!! Sent us a modem to connect to a line they claim they were putting in and 2 of their technicians said will never happen. Called 3 times for an RMA to return so they would stop charging for the modem, told system was down but it would be emailed...never received any RMA's. I would never recommend this service, cellular and satellite service is much more reliable and they actually service their accounts. STAY FAR AWAY FROM THIS ISP OR YOU WILL BE SORRY, WE ARE!

I had written a review about the chat I attempted to have with CenturyLink internet technicians. I still rate that experience as a 1 out of 5 but, after several frustrating tries I was able to schedule a repair technician. Tommy, no last name, was able to repair the problem and explain to me in layman's terms what the problem was. He deserves a 5 out of 5 for his service. I don't know what Centurylink's policy is for weekend coverage of internet problems but that is where I encountered all of my problems. Tommy has repaired my faith in Centurylink technical support.

The good: My internet works 99.9% of the time. The Bad: Everytime I contacted tech support with a question or any type of issue I had to go through phone hell. Last year I tried to upgrade to fiber and the dispatched technician told me that I had to bury a conduit underground for them to run a fiber to my house. Two days on the phone later I could not find a single person who can tell me the size of the conduit so I do not install the wrong kind/size. (We never upgraded). My internet went down yesterday. 8 hours on the phone later I can not get a straight answer from them. So far I spoke to 8 representatives in 3 different departments. Just pray that your internet stays up and that you never have to contact them.

I'm currently being billed for 2 months of "service" and late fees on an account I had scheduled to be disconnected. They never disconnected at my old address but they started a new account where I moved. I was told the account would be shut down May 10th and the new account would be hooked up May 10th at my new home. New account hooked up and running just as promised. Old account not disconnected and still being charged. When I contacted their customer "service" I got to speak to several people that barely spoke English and was told that the line would be disconnected but I'd like have to pay for the additional time they failed to disconnected. This is not acceptable in any way. The so called business hours are the exact same hours I'm at work so sitting on hold for hours on end doesn't work for me. Not sure what else to do here since another month has passed and they've tacked on another month of charges and fees.

Charges you 7 months after you disconnect.. still expect to receive a bill from them, they will tell you you have a zero balance. Then months later decide they want more money. If you don't pay them they turn over to collections even if they have already told you that you are paid in full it means nothing..they will come back 6 or 7 months later with a collection agency saying that you still owe them money... Company should be investigated by the Better Business Bureau, how can you tell a customer you have a zero balance then months later after you have been disconnected for 7 months decide that I now owe you money... Really CenturyLink get your crap together.. Will Never use this company again and do Not recommend it at all unless you wanna get charged even after you disconnect and months after being told you owe nothing....

In 2018 upgraded to faster internet, and new bank account for direct payment. However they continued to charge me for the older slower speed using the original bank account. Thus they double billed for a single internet line. Phone calls to customer service were 90% unhelpful, but twice I was told they would fix it, but the old double billing started up again. Now am just getting the run-around about a refund. First it was to be a "credit", which didn't happen. Then it was to be a "check" which never arrived (and it has been months). Now they say I have to start the whole "please, please I want a refund" process over with a different group. Not sure what to do; it seems that they are just stalling in the hope that I would just "go away".

This is the worst company I've ever dealt with in my time on this planet and I've had the extreme displeasure of interacting with them for over 3 years. At times while interacting with them I've wondered "Am I still actually on this planet? Or did meet my end and due to past transgressions arrive in the tragic abyss of fire and brimstone?" If Satan started an Internet company, he would scream at his executives and employees for "not being more like those CenturyLink overachievers." Why use them then? Well, in the area of San Marcos, Texas where they provided "service," no other provider is available. Apparently this monopoly on the area allows them to act with impunity and get away with essentially being a criminal organization that provides little to nothing while taking money every month.

My internet and phone service have been down for 3 days, customer service as well as their website told me it would be fixed by 10:00 last night June 19th 2021. Not only is it not fixed but now I get noticed that it will not be fixed until June 22nd 2021 at 10:00 p.m.. CenturyLink customer service does not give me any information of what has happened and what's going on and each time I contact them all I get is the same cookie cutter cut and paste of the same messages telling me it'll be fixed on June 22nd 2021 at 10:00 p.m.

Updated on 07/07/2021: I have internet service with CenturyLink. Back in May they said they were going to send a technician out to my house to increase the speed as requested. The person came out, but didn't do anything. A couple of weeks later another technician came out and turned off my service when they tried to increase the speed of my internet service. After repeated back and forth daily with the customer service at CenturyLink about not having service, which they struggled to understand, a week later they sent out another technician that got my internet service up and running again.

I’ve had them before but decided to go w local competition due to bandwidth… However, since local competitors could not provide two lines of internet I went w DSL as an additional means to internet. I have a security breach happen. Decided not to use service for several months. Requested info for data usage to be lied to by two reps. First one refused to send me to sup. Second rep was the most surprising… not only did he say security isn’t their duty to protect customers, he flat out lied to me about data. He blamed breach of security on the local competitor only to call back to find out the breach came from CenturyLink. He changed his answers and reasonings so many times and was blaming me and saying no matter what I will always have a breach of identity. But I will have. Better experience staying with centurylink.