CenturyLink Reviews

A hard inquiry came up on my report yesterday. I checked the notification and the hard inquiry came from Centurylink, but I've never requested services from them. The inquiry is unauthorized and I do not appreciate this at all.

Despite years of calls our rural internet is SLOW. We have finally had it. It is so slow the last few days I cannot even do simple paint by number. Praying for cable to come through. I read hundreds of thousands of tax dollars given to Centurylink to update rural internet and they have done nothing about old copper lines here. Hope the government gets involved soon.

I have had two interactions with CenturyLink internet Sales and Service department and I strongly recommend not wasting your time. They only offer DSL at 20Mbps or 40Mbps and I simply asked if they had broadband (cable), fiber optic, or 5G mobile broadband. I was told by the sales associate that since their DSL ran on a private line to my residence that their DSL connection was over 20 times faster than the 40Mbps that was being advertised and that the 500Mbps broadband (COX) cable service that I currently had with COX was actually slower than their download speed of 'up to 40 Mbps'. Connor told me I needed to divide the 500Mbps broadband by 20 (= 2.5Mbps) was the actual speed of my service. When I asked him why the speed tests I ran while talking to him showed almost 500Mbps, he told me that I must be lying because he'd never heard of that before.

Updated on 06/30/2020: At this point I’m more exhausted with CenturyLink than I am angry. Bottom Line: After two weeks of going back and forth with CenturyLink customer service reps and technicians coming to the residence, I found out today CenturyLink hasn’t provided internet service to my area in over a year!!! This information came from a CenturyLink employee. CenturyLink just wanted my $$. They never had any real intentions to provide service to my house. I have been strung along for two weeks!! Now I have to get internet service through another provider. CenturyLink should be ashamed! CenturyLink do not contact me. You are not helpful. You lied to me! No more private chats. Just go away!!!

This is by far the worst service provider you can choose. PICK ANYONE ELSE and save yourself some serious trouble. The installation tech stole from my home and the reps laughed and hung up on me when I tried to complain. I called the corporate office and the receptionist there told me that there is no way to file a complaint and hung up on me. This is a very, very poorly run company who does not care about the customer at all.

I decided to switch phone and internet service for our business. We have waited since 5/27/2020 to get service started at a facility that had botth provided by Qwest until 6 years ago. First I was told we needed an install ticket, then an ARMOR ticket now an engineer who may or may not work on the problem whatever it is within a week. Every time I call in to support I have a minimum 30 minutes on hold, every time I am told that someone will call me back in 24 to 48 hr and no one ever does. All this time I am getting service from Mediacom on their month to month rate which is almost twice what I was quoted from Century Link. I am ready to give up and sign another contract with Mediacom.

Apparently Century Link monopolizes the area where I live. Outages are numerous. Internet and land line phone went out June 4-5. When I called Century Link, they acted confused and told me they were unaware of any outages in my area. Turns out, Century Link had massive outages in other states as well. So, yes, they were aware! Yesterday internet went out again for a couple of hours and I couldn't call it in because they do not provide a 24 hour Customer Service. My Century Link doesn't answer the phone after 4pm, Mon-Fri.

Do not ever use Centurylink. I agreed to $65 a month for internet. They are billing me $85 and said they can not fix it at this time. Call back later. They gave all my info to AT&T without my permission and now At&t opened an account that I did not authorize. It is a 35 min wait time to speak with someone at Centurylink and a 45 min wait if you want to chat online. They said, "Sorry about the at&t thing but you will need to call AT&t to fix it." They made the problem but will not take responsibility to help fix their mess up. I spent 2 hours trying to get help from them and I got nothing except overbilled and all my personal info given to another company. They gave AT&T my credit card, my social, my address, my email - everything without my permission and will not do anything to help me. Centurylink should be shut down.

Finally got rid of CenturyLink! Best decision I have ever made. Was a customer for 13 years but finally had it with their lack of customer service they’re shady dealings and they’re on again off again Internet. They are not honest. They won’t pro-rate Your service so you will be charged even when you discontinue service or when you were without Internet for days. Do yourself a favor and stay clear of this terrible company.

On 5/22 we lost internet, because it was holiday weekend I assumed it was just another in a long history of internet outages. 5/26 I called, still no internet, after about an hour on the phone, they scheduled a tech out on Friday 5/29. Tech was very nice, after 3 hours he said internet was up, but couldn’t verify because... wait for it... another area outage. 5/30 still no internet, called again, 6/1 tech out again, everything is fine? Still no internet. 6/2 call again, told the area supervisor and a team will be out 6/3 between 8am-5pm. No supervisor, no team, no nothing. Almost 2 weeks later and no internet, out in East Texas, apparently not much in the way of competition, so apparently this is the kind of service you get. Avoid Centurylink.

I have been a CenturyLink customer for about 18 months and don't have many options for internet where I live. With COVID-19 I'm working from home and rely on internet. I was without service for 6 days and had repeated calls in to resolve the issues with their customer service team at (877) 646-3282 and each call was more frustrating than the previous. The CSR's were not helpful, talked over me frequently, had heavy accents that made it difficult to understand, placed me on very frequent holds without saying why, and their hold music was ear-piercing (yes, the last one seems petty, but when you're forced to listen to it as much as me over the past week, it hits the list for sure).

Century Link is one of 2 internet providers in my area. Back in MARCH me and my boyfriend ordered service and required installation. WE do not have any lines in our home to connect the modem to so a service technician was required. They scheduled us a date. Ok nice... That date comes and the guy comes, says he needs to get the parts to install a line. He will be right back.. and was never to be seen or heard from again.

We are without phone service at least once weekly, today is third day and it is Sunday so they won't be here today. We do not have cell service in our area. I wish we could get a different company, I don't see how they can stay in business. They never give us any kind of refund, terrible company.

I chose CenturyLink because it was the first Internet Provider to pop up when I searched for services. Didn't seem bad, took 10 minutes on the phone to get an account set up and for them to take my money. Modem showed up a few days later, it was missing the power cord. I called and was on hold for 30 minutes and did not talk to a single person.

If I could give a negative star review I would do so. Essentially, any time I have called for service of any kind I spend 10 - 15 minutes getting through the automated "helper" which is not helpful in the slightest. Then, getting connected to anyone who knows anything or is truly willing to help is a complete shot in the dark. In short, if you want phone services and have any options other than CenturyTel go elsewhere. This is not a company you want to do business with if you have any other option.

Almost 20 yrs Internet speed paid for has NEVER been reached. We pay Double advertised speeds. Past Four Months cannot maintain connection; InSecure Connections; and Nothing. Zero service. Customer Service denial has become concerning. How can they advertise this; and now refuse to admit a problem or fix anything? NEVER Buy-Work or move into a small town without checking INTERNET Providers. This has cost us education for kids; work, dr appointment(s) at a time it should not.

I have been a customer for years in a rural area because this was the only provider available. They said it was 10 mbs but it is more like 2 mbs and when you call they say it is because there are several people in your area online. Well, we pay for 10 mbs, we should get 10 mbs in the highest usage times. They are terrible with customer service for the hard working American.

I do not understand how this company is still in business. So, I ordered Century Link and this turned into a disaster. First I was asked for a $100.00 deposit when I have a 710 credit score. I thought no big deal. Paid the deposit. Waited 8 days for the equipment and tech. Equipment shows up, no tech for a day or so. I call Centurylink and they said they would have to CHARGE me to send a tech out. I asked what happened to the first guy and they said "we never scheduled him." FIVE HOURS on the phone trying to cancel this service. They said they can NOT refund my deposit until the equipment is returned, and they BILLED me for the TEN DAYS WITH NO INTERNET.

Our senior center is always looking for ways to save money so we can pour it back into our nutrition programs. I moved our phone service to Centurylink after being given the impression they could save us money. What they failed to disclose were the taxes and long distance fees that pushed the bill up so that we were paying at least $35.00 more a month. After contacting my salesperson numerous times to try to figure out how to get the bill back under our budget, he stopped responding to my emails. I had resigned myself to the fact that we would have to let one of our lines go just to get the bill back under budget.

A big thank you to Keira for not giving up and helping me get the problem resolved and also to Consumer Affairs... I wanted to put in a review for Keira but the site is not coming up on my web... Am unable to email Keira as it always comes back unable to send... My review for Keira is very good and she is a real trooper and did not give up on me.... Thank you, thank you, thank you.. Will notify you when check is received...

After calling support for my residential service and being on hold for 45 minutes I finally connected with a nice guy named Matthew. While I was on hold, the canned announcement kept telling me how quick and easy it is to contact support using the website chat under support. Guess what? I was told that service was not available, which was quite ironic as the reason I called in the first place was I was trying to use my call forwarding feature (paid for). I was assured by Matthew that I was paying for that service (I knew - it was only Call Forwarding) and there were no problems in the area. He said he would transfer to Support and I begged him to do something so would not on hold interminably or be disconnected. He assured me he would do what he could.

I have had disconnect issues for several weeks. After finally getting through to repair service a tech came out. Week later same issues. When you call you get a voice recording telling you that for faster service you can go to their website. I have no internet service. Each live or unlive person wants your name, account number, email address, and most time your phone number. Then you get some nice person in an Asian country that speaks a little English. Now they want you to help with the repairs by rebooting your modem. This can go on for hours until your blood pressure is 400/200. This is one of, if not the worst company for customer service. Here is the sad part, they don’t care. I live in a city of over 5,000,000 people. We have a choice of two providers. Horrible and Worse. That is what happens with consolidation and deregulation. I could never, ever recommend Century Link to even my EX mother-in-law.

I was a customer for 3 years trying to 'make it work'. I had connection drop issues. A tech found the issue but never actually fixed it, a second tech (found out it was the same tech a little time later) stated it was never changed and made adjustments to the account. My speeds never reached higher than 12mbps upload and maybe 5mbps download in the three years I was a customer. I was paying for 60. I was told I would never get any higher than 60mbps in my area.

I was a CenturyLink Internet Customer for about 4 years. It was wonderful when we started service, but we watched as our service became slower and more unreliable until we finally were getting 0 mb/s during the evening hours. After many failed attempts spanning about a year (both phone calls and service calls) I tried to talk to someone in a higher position to get my issues resolved. In one day I was hung up on multiple times.

We wanted to remove our landline and keep our internet service. We called Friday, May 2 and waited for 40 minutes. We never had anyone answer. Today we called and waited for an hour. We had a gentleman from Honduras that told us to call the number that we had just dialed. He could not help us. We gave up.

1. The technician said my internet with CenturyLink was running at half the speed that I was paying for and it wasn't going to be any better. They shouldn't sell the service I have. (His words). But they will bill you for it. 2. I switched to Spectrum. Night and Day difference!!! and for the same price. So then I called to disconnect CentryLink. Their service is about as good as their internet! After 30 minutes on the phone plus asking me for contact information, I was cut off. So why did I give contact info if they don't bother to call you back? And the rep didn't issue the disconnect order either. So I had to call again and the supervisor told me they are very busy with lots of calls. Maybe because they don't take care of the problems on the first call, ya think? Who runs this joint? Worthless company and I wouldn't recommend their terrible service.

This internet service has been really terrible since we first had it before we switched. Every hour or so, the internet disconnects. And this is consistent. I do not what is going on over at headquarters but something needs to get done. I’m getting sick and tired of randomly disconnecting from the internet for no reason. Shutting off the modem and turning it back on again will not work because mostly it never does. Something needs to change ASAP.

As a communication company, they have NONE. It was very easy to get my internet service hooked up 2 months ago. Plenty of phone people to take order in timely manner. Bought their new modem and all worked good for a week. Now for the last 1.5 months I have had to reboot modem over 20 times and then maybe it is on for a hour maybe a week. They did have a tech they said come out and check lines outside where they said trouble was. That was after hours on the phone with them having me run tests.

We decided to get internet from CenturyLink in early March and they were scheduled for install March 9th. No show, no call no nothing. Since that time we have been rescheduled 9 times. The 10th time today. My wife spent countless hours on the phone. Many times she would call and they would promise that they would be out that day. We we told we were we were the first on the list to be installed. No show no call. The next promise is to be out on Monday (now Friday). We even received email confirmations in most cases and still no show. This started before the Covid 19 lockdown and the installers are still working. So that's not it. We live outside of town so internet is limited. We cancelled our previous service since they were coming right out. Month and a half later still no service. No streaming Netflix for us. Buyer beware.

After 8 days of dealing with them trying to get working service I cancelled and they are not refunding my money. 1 service tech even said the line is cut down the road and barely working but that it wouldn't have enough voltage to supply internet or even phone. I did check with a meter and he's correct. He told me it'd be months to fix and to get different internet service. That's after hours on the phone trying to get someone. Have fun and good luck. I wish you future reviewers could of went through the process with me so you would know. After the fact I reviewed and love the automated response to negative reviews ("We are so sorry. Please get ahold of through hours of waiting and see if we can keep your money"). LOOK CENTURYLINK WE KNOW YOU ARE SORRY. NOW APOLOGIZE!!! SCAMMERS!!! Shame on you centurylink. United States is in a financial situation and you centurylink are stealing money!!!

We receive CenturyLink internet about a year ago with a 1.5 Mbps download speed. We were told that we could upgrade after having service established for a while. I called this morning and this is the highest speed available. My parents literally live 352 ft away from my house and their download speed is over a hundred how is this even possible.

Trying to get internet service and am forced to us CenturyLink who figure charging its customers with 20mbps but at their 40mbps price? What that means is simply robbery! Oh they offer 20.5mbps to try and keep you order but is unwilling to lower their prices to meet and reflect its actual service! Scam and as Customer or potential Customers should expect better service, monopolies should be made illegal!

I have been in a complaint since October when they set up service at my home. This is the only option for my area other than satellite which I tried first knowing how Century Link treats their customers. Well decided to give them a 2nd chance, I have not had full service since the day it was installed. The techs that have been out 3 different ones have spilled the beans, they have to service the box coming to my road weekly and the lines running here are bad. After months of back and forth with the BBB, I talked to a head honcho which was worse of a joke than the employees on the front line. After I believe an attempt to connect with the customer on Steve ** part which went terribly wrong, he told me I have the same name as his ex wife and that ended badly. Well so did our conversation.

They say they have fastest speed. It is not. But only carrier in the area I live. Movies lag. Computer spins constantly but when you call they have you work for hours on their equipment and nothing gets better. Wish another carrier would come into my area! Where is Comcast or Verizon in the south, does CenturyLink have a hold on this area stopping others from providing? By far the worst service I have ever received! Very slow and there customer service sucks to! If there was another provider that would come to my house I would change in a heart beat even if it was more money and believe me for the service you receive it is not cheap! Crap!

They forced me to replace a good modem. Will not allow a choice of modem. Replaced with same model with same problems. Called back, sent another bad modem. 7 calls today. Still cant get good modem. The brand they force on me won't reach the 30 ft to my desk, but my brother 150ft away on the other side of my house will work no problem. All I ask is for the brand modem I know works. Lots of dropped calls with support, transfer drops. Talked to 8 reps today. No help at all. Not possible to talk to customer service. Been a customer for 20+ years, did not help. Only good about this provider is field techs. Problem after problem 3 weeks.

Connection drops, not just WiFi but the whole signal daily if not multiple times a day and can take hours to half a day before working again fully. Modem has been unplugged. Rebooted thru logging into modem. Firmware up to date. Century Link “cleared the static” one time. Also replaced line to the house year ago. Issues continue to happen, line in house is good, tried three different modems also. Call centurylink and get no help and call gets dropped. So fed up and not sure what else to try!

I tried to increase my internet speed and was told by Centurylink I could purchase a new modem for $100 and go from 10mbps to 15mbps. So, I agreed and placed the order. That was 18 days ago. After waiting 10 days, I called to check on it. They saw the order in their system, but said it was never placed. I gave them the shipping address to make sure they had it as was a lakehouse (the service address), not the billing address. I waiting 6 days and didn’t receive it and reached out and was told it was sent to my billing address from 3 years ago with zero explanation why. I asked for a technician to drop one off due to my inconvenience and they said no and they would mail it and I would have it yesterday. I still don’t have it. I have limited providers in this area, but will research a new one at this point.

Recently got my bill and noticed it was kind of high. I got charged a $15 late fee. I tried to check the usual amount a late fee would be charged but the answers were so vague. It just says depending on your area and service. I mean come on shouldn’t a late fee be one price for all locations and services. At the end I ended up paying $70 for a $45 internet service. Which included state and local tax plus late fee.

I first contacted Century Link while researching a location for a house that we wanted to buy for our first home. When I gave them the address, they said high speed internet was available. I then contacted them again when we purchased the home and let them know I would be working from home using internet, and how to best go about getting service set up without interruption. They advised a transfer from the previous owner's account - and then once the transfer was complete I could request high speed internet. The catch: the transfer had to be done via paper form. But we were still a week out so I thought that would be fine. I week later. Tech comes out because internet is completely down. Completes service request under previous owner's name. Says I have to wait for transfer to make any other changes to approve speed.

Called to get my own service 2 months after a roommate moved out and their service ran out and the salesman told me it would be a week to get a technician to hook it up. I told them my modem is already installed and has a signal and just needs an account activated but no, it would be a week to get someone out. I settled for the week and had an argument when they tried to charge me for another box that I'm not sure if it was resolved yet because the call pretty much ended there. I was surprised when later that day a technician must have been summoned not to hook me up but to unhook the wire in the box making my modem inert and the red light to turn on, nice that they can provide same day service to sever a wire but I need to wait a week to get it activated. The salesman knew that I am a firefighter/ responder and need this service to make my pager work properly since the cell towers are struggling due to the virus.

We have been disputing a charge for 6 months now. We have gotten Reference numbers and told to call back just to be left in the abyss. CenturyLink has horrible customer service. I will never be a customer again nor recommend them to anyone.

My experience was absolutely horrible. They ran my credit 3 times, drop my score, Stole My Money and still no service. I was misled to believe if I paid my outstanding balance my services would be restored in which they are not. They took my money, ran my credit 3 * and still no service.

Updated 04/08/2020: I first attempted to establish internet service with CenturyLink on February 26, 2020. As of April 7, 2020 I am still waiting for service. There were a number of issues, the biggest being the number of email addresses I was to to send documentation to none of which were correct. As of today, the nightmare continues. I received a "welcome" letter from CenturyLink telling me my first for the month of April will be $142.57.

I signed up for Gigabit Fiber at my address in Seattle, for weeks the company gave me the run-around about delays. Finally they told me that it's impossible to run fiber to my house. Why did they take my money and delay and lie over and over? Just awful customer service all around.

Our internet had been slow for a while and we finally reached out to ask if they could fix it. A technician came and informed us we could upgrade to Fiber Optic and pay less than we were paying right now. (Note this was the first time anyone had ever mentioned this option to us, despite our abysmal internet speeds.) Naturally we said yes (this was a Wednesday), and they said they would be done by Friday. Well, Friday came and went and we were told it got pushed to Monday. Then, on Monday they cut off our old internet entirely--but still didn't install our new internet, with no explanation or information about the delay!

This company has zero customer service, try to cancel or speak with anyone concerning your account and you better be ready to waste a full day.. You will spend hours on hold.. NO CANCELLATIONS ONLINE OR EMAIL.

The internet constantly shuts off every 2-4 hours when 2-3 people are using it, we have limited the speed on every device used to 3mbs to have 9/10 mbps being used and it still disconnects. Cannot get a soul from customer service, and after a while of waiting the call is hung up on us. Also our internet is $80 for 10MBPS! Even though we phone service also the rep said it would still cost us $80, you cannot tell me all the equipment is not paid off after 20 years. And we have been told countless times we are eligible for an upgrade, but then we are told our service cannot be upgraded.

Good internet services and great prices but if you ever need to call CenturyLink for whatever reason it is very difficult to get in touch with the right agent as you are transferred over and over again after waiting an hour to speak with someone. It is ridiculous. I'm writing this review as I've waited 2 hours just to speak with someone!!

Let me first start off by saying that I have had CenturyLink before. We got their services in December of 2017 and when we moved in December of 2018, we transferred our services to a new residence. I should have known then that it would be an issue. When we had the services moved, the technician came to set up our WiFi & modem at the new address. After he left (and much to our demise), the WiFi didn’t work. When I called to have him come back, I was told I had to wait 9 days. Bare in mind this was the technician’s fault and I was still paying for services. They couldn’t possibly have him come back to our address for another 9 days. I had to complain and spend an hour on the phone to get the 9 days WiFi-less credited back to our account. Due to another move, we discontinued their services following.

I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. Twice! Therefore the service was never hooked up. I continued on with Spectrum. This was in May of 2019 & they have not stopped billing me or harassing me, to date. They are now trying to say I, a senior citizen ordered self install for my home & business. I would have never done that, not in a million years, that's just one of their lies. I have involved the attorney general's office & Centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. They have never sent the labels & I can prove that through photographed daily mail, in my email.

WORST COMPANY EVER!!! Stay away!!! Nobody know what’s going on!! I contacted Centurylink to obtain internet service at our new construction home back in December of 2019. Online it said they serviced my address. The lady on the phone said, "Yes it shows we service your address." I said great, let’s go. She pulled my credit and gave me an account number and said no deposit required. Great. Since then, I’ve been calling and speaking to account specialist every couple of weeks saying they dont know why the delay. "I’ll look into it and call you back." Nobody ever calls back. Out of the blue, I get a text message to call and finalize my order. I call them and they say I shouldn’t have received that message. "We are looking into this."

By far the worst company I have ever dealt with. The service is absolutely horrible, they dont fix their issues the first time out and leave without letting you know they have finished. You have to call and stay on hold for well over an hour. Each time I have called to get the rescheduled visit to repair what they should have done the first time out. 4 hour window and 2 weeks later we will see if they fix it or just leave. Online chat time minimum 208 minutes, I think the only way this company stays in business is because many like me do not have any other option for internet. I wish there would have been a -5 star.

I was offered a package deal in writing that was lower and included more than I had before. Since it was in writing I accepted the deal. The first attempt at installation left me without phone service for a minimum of 3 days. Then the bills started coming in at triple the quoted amount. I would call them to let them know it was wrong. Every time I was told yes sir we will fix it. I was finally given the base rate quoted, which should have been the full price. They said it didn't include taxes and fees, which they added close to double the amount quoted. Remember I have the quote in writing.

I noted my bill was gone up to $90.00 from $45.00 pre-month. It was extremely hard to talk to a representative and I got disconnected 5 times in the middle of the conversation. I was on the phone more than 2 hours trying to get this corrected and get a refund. It was very frustrating to have to call again and again to start with a new person with the problem. I am also signed up for 20 mb speed internet and I am lucky if I get half of that.

My DSL light on my modem went out on 3/16/20. I called Century Link Computer Support Service Department for help on 3/17/20. Ms. ** took my call. She troubleshoot my computer from her end as well as from my end. The process took an hour to resolve. Throughout the entire process, Ms. ** remained calm, respectful and professional. Ms. ** is extremely talented, gentle and humble human being. My computer is working great now! Thank you so much for your excellent help. I enjoyed your service. I hope that I will always run into you whenever I call. I also hope that you get promoted to a supervisory position. Because you are so good at what you do. Keep up the good work!

I have allowed my service to lapse without payment.

I have had internet for a few years and I was in need of a phone line for a little more than a year. I had called and set up a package and asked if I could return to my package when I no longer needed the phone. I was told yes. Well today I was told that I would have to go to a lower speed if I changed anything on my package. I explained that I was told I could go back for the same price. I got put on hold and offered a deal with keeping the phone about 30.00 less but my speed changes again to a lower amount. Why would I want lower speed and keep the phone. I have no need for the phone and my internet is slow as it is. Why would I keep this pkg and now I need faster internet cause I have kids who all need to do online schooling soon. Way to scam people.

My company has ordered all employees to work from home. I can't because my 'high speed' internet service from CenturyLink is too slow for me to do my job from home. So I'm risking my health and those I come in contact with because CenturyLink has a monopoly on internet service to the neighborhood where I live and refuses to upgrade the service beyond an average of 1mbs down and 0.5 mbs up.

From the beginning the service sucked. Reaching the right department almost impossible which I call a lot because either my signal not constant or can't call out or long distance. Need better options in my area because Centurylink is not the best option.

I had this service in 2014. I have had the same address and same telephone number since 2015. I received nothing in the mail from them and they called me to tell me they are taking me to court because of unpaid bill. I will never recommend this company to anyone. If I had received a bill in the mail I would have paid it. I will never do business with them ever. Why have they waited till 2020 for payment?

I called four times and each time they have said they lost my order. This kept me from getting internet. The people were friendly but whatever system they are using keeps losing my information. They wasted over 2 hours of my time and I refuse to waste any more time with them.

We have always had lots of issues with our internet service from CenturyLink but we do not have a lot of options where we live and up 'til several years ago we had the same tech In our area and he would always go above and beyond to solve our issue. Chris still works for the company but now when we have a problem they no longer have a certain tech assigned to the area. I have had a lot of issues and just trying to get ahold of someone to get service is a stressful and long process. We called 2 weeks ago and they mailed us a new modem and then added a shipping charge to our account. We set it up ourselves because they said it could cost up to 85.00 for them to do it.

If I could give 0 Stars I would. Century Link offered high speed internet which never happened. Since activation - I had to be calling Century link Customer Service constantly and still never worked. In a month canceled my account. CSR instructed that they would send me the box to return the equipment. After a month never happened. I check my account online and I had a balance of $106.49 for not returning my modem so I called again to Century link Customer Service; another rep told me that was incorrect (previous instructions) and sent me an email with the shipping label. Next day I went to UPS to return the equipment. Save the receipt. Two weeks later checked my account to see if I had still had the balance and it was $0 so I thought they have received the equipment (July 2019).

Horrible!! They seem cheap at first but have countless ways they secretly get you to pay for more. Very inconsistent, you talk to one guy and get one answer, then you talk to someone else and get a completely different answer. Best to start clear of this shady business!

In November 2019 I called to see about obtaining a static IP address. I was told it was a one time fee of $25 plus a reactivation fee of 49.99 and an additional $10 per month. Since I needed a static IP for my job I opted to go ahead and pay the fees. I paid the fees and they assured me that the modem would auto-update. I received a letter in the mail confirming my order was complete and set about getting my new static IP whitelisted for my job.

In the beginning of CenturyLink service I had cable and internet. The internet was slow and so was the cable (shows on cable and internet would glitch and not load) so I got rid of the cable and increased my internet speed with what was available. They billed me wrong for 11 months until they finally 'fixed' my account. I called in every single month when my bill would post and tell them that; no I do not have cable anymore, yes I did send back my box, no I do not owe anywhere from $30-$90 above my bill. It got to the point that they offered me coupons because the complaints were so frequent.

Updated on 03/02/2020: This is my second review. They just string me along and I wish Consumer Affairs would let responses be made public as well if reviewers wanted. I get some of the most insincere, BS responses here that I have ever had. Just hoop jumping is what they want. They DO NOT GIVE A "S". I am a 46 year customer. My internet is so poor that I can barely stream music and making airline reservations basically a crap shoot because the internet they provide is so unstable.

This company will straight up rob you. Just go with Starry internet, or at the very least Comcast. Terrible internet, terrible customer support, and they stole hundreds of dollars from me. Charging me for a modem for YEARS I purchased from them at the very beginning. Shady business practices.. Terrible company.

Long long time customer. All of a sudden Internet Goes slow. We complain & they want to send new equipment then bill it to us. No. You eat that $15 & send it to me free. We are searching for a new Internet provider. All over $15. Sad.

They accidentally shut our internet off and after calling them reconnected it with half the speed we had and refuse to raise it back, say our line can't handle it even though it had for over a year. We have had nothing but trouble trying to even understand their so called customer service and now we can barely even get web pages to load, I had better internet in the 90s with 28 kb dial up. The worst part is we are off a hwy that ONLY CenturyLink is allowed to service no wonder they can get away with being the worst internet provider.

Updated on 02/23/2020: Ok I wrote a review last week. Well I re schduled again with them and again no call no show. Now am trying to get my money back that I have paid and this is a nightmare. Am on vacation and have spent more time doing this than with my family about too. They end either give me my refund or it's lawyer time. I am so stressed out over this. I may need a doctor by the time am done. Till they end of the day am done. Don't even know if I can go back to work. So stressed. I need a vacation from doing this. Really customer service. No way. Am done. No more. Can't do it no more. Is this what they put you through to keep your money!!*

Do not get service here!!!! You will regret every second of it! From terrible customer service: Their phone prompts are the worst, their agents are not helpful or they tell you what you want to hear and then do opposite. Their fees are outrageous and they fee you for literally everything! The only thing that was easy for me for this company was setting up--everything after that was a disaster!!! Literally everything--worse company experience of my life!

After convincing us that switching to Directv was the right way to save money. We switched and once the discounts were over the cost was too expensive. I paid the bill and let Centurylink know that I wanted to cancel directv. I paid the bill before cancelling and only had to pay directv the 200 dollars for early cancellation. The problem is that centurylink is still trying to charge me for directv and the bill is now up to over 700 dollars! Calls to try and straighten out the bill end in them telling me that ATT is lying and that they paid them for when I was not using the service and now they want that money from me. ATT says that is not true. I am at the end of my rope with these people. Directv is sending me proof that they did not charge me so we will see where we go from there.

My phone line never worked properly. I called on December 3, 2019 at 1013 a.m. to cancel this service. They cancelled automatic billing instead. They now want to charge me for a phone line that does not work, over two month later when I had to call a second time to get the line shut off. If I could give this company a negative star number I would.

The company keeps charging me monthly even though I have cancelled the service. When I cancelled the service, I was told that everything was taken care and I had no further charges. Close to a month later I receive a bill for the month following my cancellation. I call customer service and they tell me that my account is closed and I won't get charged. At the beginning of the month I get charged for services that had been CANCELLED! I contact customer service again (3rd or 4th time by now) and they tell me it's a mistake and they refund me. I ask them to confirm that I won't receive any further charges. I was told they had cancelled it and I won't receive any more bills.

I have many issues with CenturyLink, it's hard to know where to start. Unfortunately for me, they are my only option for internet service. And understand I pay extra to have a business account, so these problems are even more frustrating. First is whatever closet they keep the server in, it doesn't have backup power. When we lose power, my stuff stays on because I have UPS on all my devices. But I always lose my internet because it would seem apparent they do not have their systems on UPS. Come on. We lose power several times a year.

I have contacted the BBB multiple times now to request that CenturyLink STOP SENDING ME JUNK MAIL. I will never, ever, ever use your product. Ever. Instead of removing me from the list, as I have requested over and over again, they simply took my name off the mail and replaced it with "Current Resident" instead. I contacted the BBB multiple times to complain, and not two months ago received a message that said I would be permanently removed from this list. Today I got another piece of trash from them. I hate you with all of my mortal soul, CenturyLink. I hope Bernie DESTROYS you.

We have had CenturyLink at our new location since July of this year after purchasing our house. No tech came out, nothing, just switched the service into my name. Fast forward and internet is getting spotty. We run a speed test and down to 2mbps download. We deal with it as we still have service. Fast forward to almost a month ago. We lose all internet. I contact customer service, who then tells me it's not their fault, but my modem. No problem, order a brand new one.

It is a known fact that the landlines have ISSUES with Centurylink in my area. Police can come knocking on your door asking why you are calling 911 when you didn't as it is the middle of the night. When you say you have centurylink they ALL know it isn't you doing it. When it gets wet my connection falters. I called in that they make you go through testing for line trouble. Before a LIVE person comes on and they ask all the info AGAIN, run the test AGAIN. I called in and said can call out, can't receive calls. My mgr told me it was ongoing and I didn't even know. NOT good when your job is TRYING to reach you and it would ring then drop.

Ordered CENTURYLINK dsl service. Had to wait almost a week for equipment to arrive. In meantime I received a email that service was completed and ready. Hooked up equipment and nothing. Called customer service and was told it would be ready by morning. Called back in morning after still no service. After 3 calls was told that tech would be out next Tuesday. This is Friday morning. Tech was suppose to already have been out. Called Corporate office. Now told that Tech hooked up wrong address. This is very bad service and then want me to wait until next week. I don't think so. I canceled the whole thing. Guess I use my cell phone for internet.

Absolutely HORRIBLE customer service!! Called in to terminate service, as I’m moving to a place they don’t have service. I’ve paid through the day I need service terminated, and they couldn’t guarantee that my autopay for next months service wouldn’t be charged, and that if it were charged, they wouldn’t refund the amount. I asked for a supervisor, and got the run around. The customer service representative finally said he could have a supervisor return my call within an hour. Almost two hours later, still no call. I called back, and got the run around again. They finally got a supervisor on the line who parroted the same line back to me. He suggested I terminate service early, even though I’ve paid for it and won’t get a refund. There is absolutely no way I will EVER do business with them ever again. Worst customer service I’ve ever experienced. Spend your money elsewhere.

I'm just tired of this company. They absolutely gouge their customers. After complaining to CenturyLink about many things. Multiple times. About things like. "Creative billing," their criminal modem lease policy to just not very good service. And everyone of those phone calls (including the one tonight) ended in nothing but frustration. The one tonight is about the modem I purchased from them. After going around and around with customer service. After realizing I paid over $300 (at that point) to lease a modem I could have bought for $50-70. So I bought one outright from them.

CenturyLink DSL was never a good choice. I live in the country and had only this choice of internet or satellite. It started out slightly faster than the satellite, but as more customers were added to the line service got slower and poorer. Customer service was not helpful and let us know it would not get better. We cancelled Centurylink and went back to the satellite service which is so much faster. I will never go back to Centurylink at home.

Internet service has always been shody. I would lose connection several time a week, sometimes only a few minutes sometimes for over 24hrs. I switched my television service to streaming and that is when the constant connection loss became unbearable. On 9/27/2020 I called and called service, which during that call I was threatened how I would never get the great (not great) rate guarantee. The disconnection phone call took at least 30 minutes. I paid my final bill in October and then was auto charged again in November, customer care supposedly was going to again cancel my account and reverse the balance due, however they don't seem to have ever done that as I am now being threatened with collections if I don't pay them $90. THESE PEOPLE SUCK.

The most unprofessional company I have done business with in decades. I was charged $730 to add a line by laying wire on the ground to another side of my home, which I didn't authorize. I have now had 6 separate promises to receive a refund, but still haven't since my first call to them 5 months ago. Every rep I talk to has "no record of a refund."

I enrolled in Centurylink's promotion of a no-contract, price-for-life Internet service. For several months, all went well. The morning of 1/27/20, I was without Internet service. Centurylink claimed that there had been a problem with my last payment. Whatever problem existed was caused by Centurylink, which had been successfully charging my credit card, in accordance with our agreement, for several months prior. But, completely without notice, they "suspended" my account. I spent, literally, hours on the phone and through online chat (using public access) with them that day. Four times, after I answered multiple questions, they told me that I had to talk with a "simple pay" specialist and told me they were transferring me. Each of these four times, I was disconnected, not transferred. I am disgusted with this customer abuse and have canceled my Centurylink account and switched to a competitor for Internet service. I have also filed a complaint with the FCC.

If you can avoid dealing with this incompetent, crooked, dishonest company, by all means do so! And if you have to deal with them about any issue, you should do it via "chat", and keep a record of the text. DON'T do it over the phone if you can at all avoid it, because anything they tell you can be completely false. The latest, and I hope my last, Century Link fiasco after 18 years with them: I was told over and over again that there would be no charge to port my phone number to Oooma (the cable phone company) after I'd cancelled it with Century Link, a process that took two days. A month later I got a bill, for an entire month's service and they tell me that OF COURSE there's a charge and there's nothing I can do about it.

I am in the Army. My wife and I move around whenever we can, as we are required to. I was recently stationed in AZ for recruiting duty for three years. We have dealt with a lot of different internet, cable and cell phone services. CenturyLink has been one of the worst internet providers, if not the worst and this is why. We lived in an apartment for the first year where we first got Century. After one year, we moved to a different apartment, 5 miles down the road. They said they didn't service our new place so they recommend to cancel our service but that they would look further into servicing our new residence.

I have auto simple pay that Century Link charge. Sometimes they charged my card on weekend and that will automatically send me an email indicate "payment failed". That has caused inconvenience sometimes as I really need that Wi-Fi but because it's weekend, I couldn't reach anyone. If it happened one more time, I am ready to switch.

Internet outage almost daily, sometimes several times a day. Customer service very unprofessional, had to call every month about our bill for 4 month. Speed very slow, selling up to 40 mbps and it's never over 30. Speed is inconsistent. Jumps from 23 to 5 in seconds, horrible when trying to watch movie online. We were told it's because wires in the house and just rewired house with cat5e with straight line to the modem and no difference. If you can stay away, but if no other choice be ready to get mad about service daily. :)

Our internet speed averages 1-2 Mbit and yet we are paying $50 a month for it. I home office, so that is completely unacceptable. We have called them many times and we average 1-2 hours, 3 forwards to other people, and being hung up on at least twice per attempt. It is nearly impossible to actually talk to a real person, let alone a supervisor. Even after creating three "service" tickets, they say none has ever been created. Customer service people are often rude or non-responsive. I can't understand such incompetence.

Updated on 03/08/2020: I had service with this POS company. Discontinued service. Was charged an extra month. I've been trying to get my deposit back for over three months. Still getting a run around. I have filed complaints with BBB and no resolution. I have just filed a complaint with the attorney general. Next step court!!! They are the typical GREEDY. Do not use this POS company.... You will regret it. They come up with fake charges to keep as much of your money for ** service

Recently I moved to small community. I was told Centurylink had a great deal. 45 a month plus 10 a month to lease modem. After the hookup we noticed right away we couldn't do anything online. I called Centurylink. They said we were on the strongest internet in our area. A week later a contacted some other internet companies and was able to get fast, efficient high speed internet. I cancelled centurylink. They told me to send back the modem and I would be charged one month service I assumed 45 + 10 for modem lease.

I am a psychologist who was using the virtual receptionist/call manager system thru the control center. It unexpectedly stopped sending me messages although people could leave them. The voice mail is now full with messages that I could not hear or delete. I notified CenturyLink about a week ago and still no repair. I terminated the service. It is unacceptable to have a system that takes messages that cannot be heard.

So far this morning, starting at 7:00am I started receiving spam calls. One called twice, one called three times. Total before noon, keep in mind 5 hours, I got 9 calls. I've reported it to CenturyLink, they gave me call reject that doesn't work. Then they say, "Sorry, we have nothing else for you because you are in Colorado and Colorado doesn't allow it."??? I have a two severally handicapped people in my home that either misses important calls for fear of answering the social security number being suspended. Or else, they lose calls because of spam calls coming in. I've requested help since there is a life alert button here, but get the same excuses.

I've used Centurylink link for several years and never had any major issues with their service until this past year. Over the last year I've had multiple instances where I've lost or had poor Internet connectivity issues that have lasted for over 48hrs. The customer technicians on the phone have not been any help and neither have the technicians they have sent to my house to troubleshoot the issue. At this point I'm ready to switch Internet providers.

To whom it may concern: My family has been held hostage by CenturyTel's slow internet and CUSTOMER service since 1999. I would like to tell you my most recent centurytel experience in hopes that maybe someone who has another internet option will not choose centurytel. Our internet went out Friday night. We called first thing Saturday morning 1/18/2020 and were told “there is an outage in your area.. BUT good news the tech was already in our area and it would be restored by 5:30pm.” I immediately messaged my neighbors on our neighborhood FB page and was surprised to hear their internet was not down. Sunday afternoon we called again. 1/19/2020... this time we spoke to someone named Martin. He proceeds to tell us the Internet was not down (and he would “report” the person for giving us false info????) ...BUT he proceeded to tell us the reason our internet was not working was bc our account was suspended.

I went to CenturyLink's website to see what packages they offered. Their site showed for my address a 100Mbps and a 60Mbps option, both for the same price and the 100Mbps showed that it would require Tech Support for the install but the charges would be waived. A chat window appeared so I discussed the options with the agent. She never mentioned the 100Mbps option and pushed to get me to order the 60Mbps option even saying "you can trust me", an obvious red flag. When I asked about the 100Mbps option she said it wasn't available, even though it was shown on their website. I asked if I got the 60Mbps service could I just upgrade to the 100Mbps service when it was available at the price they were advertising. In her response she did not answer my question. When I pushed for an answer she said that it would be at the rates at that time.

I wanted to get a higher internet speed so I went through the trouble to get someone to be at my home (I was about 1,000 miles away) and schedule an appointment, CenturyLink sent someone to my home that didn't seem to know what or how to perform the work. After about 5 hours, he left and NOTHING worked. I had to contact the repair department to get someone to come out and fix what he had broke. If this cannot be fixed, I will be converting over to Comcast and reporting CenturyLink to the PUC. What is sad is that I'm a retiree from USWest/Qwest/CenturyLink and I never would have thought service was this bad.

I've been with CenturyLink since I quit Xfinity about 5 years ago. I've never had an issue with my internet until January 15th when it just stopped working. I immediately got on the phone with someone from technical support and she was lovely and walked me through troubleshooting the modem. However, nothing was working and all I kept seeing were 2 red DSL lights (I have fiber) and a blinking WiFi icon on my modem.

I contacted them and they made me make a deposit. I did agree to have their internet and they never sent me the router and deadline for weeks. Never installed!! I get a good deal and faster internet with local Goldendale company the same day, we do need it ASAP and they never took care of it. I contact customer service to get my money back And cancel. They put me on hold for hours and transfer me to each other representatives And pretending don’t heard me over the phone. Never sent my deposit money. Don’t waste time and money on a bad customer service company.

CenturyLink had been a decent company for the last 15 years we were with them. There were frequent internet outages for a period of time that became frustrating but that had finally been resolved earlier this year. Everything was finally running smoothly until this past September when I was doing an account review and the Century Link rep suggested that I could get faster internet and lower my bill. I agreed but yes, I should have known that was too good to be true. That sent off a ripple effect of internet not working followed by phone lines switched, missing, reappearing, missing again, etc. I cannot even count the number of phone calls I made or service reps or technicians I talked to since then. Hours wasted on the phone when I should have been working. Most recently, I have not had my business phone working at all SINCE MID DECEMBER!! I've lost dozens of leads equating tens of thousands of dollars in lost business.

This afternoon I phoned in to get a quote on internet services. Initially I could barely understand the customer service agent as his microphone was muffled. When I asked him to repeat what he had said because I couldn't understand him he was irritated. When attempting to ask information on what MPGS I was included he did not give me the information. I then explained I was interested in switching from Xfinity due to high cost for basic internet and additional fees/taxes. He did not care and started to laugh and said that CenturyLink was not responsible for State Taxes and he could not tell me. I explained that I just wanted clarification as my current internet services seems to add additional fees. I then asked how long it typically takes for an agent to arrive and then heard "Ughh" and was hung up on. If this is how they treat potential customers then NO Thanks...

I signed up for their new Fiber Optic Internet in Colorado. When they showed up to install it, they said my yard was to big to hang a cable, and to bury the line I would have to bury a conduit across by backyard myself!! Comcast installed a buried line. Xcel buried their line. Hell, even Centurylink has a buried phone line through my back yard. Needless to say, I canceled service before it was even hooked up! What a scam. I even asked them about their install process before they came out, and they said the tech would go over that with me. No information provided about the fact that they only do Arial installs! Beware.

It is a horrible service. We have had technicians and multiple routers and they even upgraded the service yet it is horrible. I have gotten 0.07 MB/s download before and I have had it multiple times, it doesn't even work correctly more than 75% of the time. Horrible for games, and using web browsers. EVEN WITH no-one else or even other devices connected.

I have spent at least eight hours trying to get billing issue straightened out with AT&T DIRECTV and century link. Century Link prefers me to AT&T and AT&T referred me to Century Link. I have reported them to the federal communications commission. I received a call from the office of the president for AT&T and he stated there is nothing he can do. The company owes me $251 but will not do a refund. These two companies are bad news. I have the name dates and notes from employees I talk to at both companies and this did not seem to help

Where to begin.... Well at first I could only get 7 megs in town then 12 became available. I went with twelve and was told that when twenty was available I would be notified and upgraded and twenty was the same price. My neighbor switched from Comcast to Centurylink and got 12 then bitched about the speed and in and out service then got bumped up to 20 meg. Meanwhile I found this out and tried to upgrade since I didn’t receive my promised phone call and upgrade just to find out 20 was not available to me and that I would have to wait.

Since reporting internet services were not turned back on starting June 6, 2019 I've since had you... Back date a cancellation from a request that never happened, made 5 payments: 2 were kept and applied, 1 partially applied and the rest returned to me, 1 reduced by a fee and applied and the last payment is nowhere to be found. Still left with a balance of $3.50 until someone will process the last payment CORRECTLY (like the other payments that reduced the balance showing online so far) so that the $3.50 is gone proving this account is done and I'm free of you. Reminding you all of this headache for services NEVER received, screen grabs and recorded calls to prove all the above. The last payment should have processed $3.50 to the credit card fee and $3.50 to the balance due. Instead no fee and it was not applied to the balance due. Where is it?!?!

They don’t seem to care about my outage in the area that has really damaged business at my commercial location. They are apathetic at best. I have called repeatedly and no one seems to care. Definitely don’t use them, they WILL let you down.

Remember consumers you have multiple options for Cable/Internet. If at all possible do your homework on CenturyLink. Due to a policy change while closing my service ended up paying for 13 days after service was disconnected for moving. They no longer give you credit / prorate you pay the entire month. So pissed to pay for services not rendered.

This company has slowly gotten worse and worse!! My WiFi was shut off due to non payment, but I paid the same day that it was shut off, they disconnect my WHOLE service, to the point where someone has to come back out to hook it up, basically deleted me as a customer. Call to talk and get hung up on after waiting for A HOUR!!! Then of course they were “closed” when I tried to call right back! I’ve been with them for over 2 years. They suck. Now my kids won’t have WiFi all weekend while I’m working. After they took my money and said they would turn it back on. Not ok! Just be straight up from the beginning!!!!

Monday December 23rd. They never showed up. Never called.

Updated on 01/06/2020: I have called more than 12 times and still these people are inept. I signed up for $34.00 for life for speeds they don't provide. They say they have saved me $93.00 a month. How is that when I signed up for the $34.00 for life? You act as if you are providing me 50mbps-1000mbps. Well you are not and I never did sign up for it. Your sales people have made a mistake. No one came into my home and changed my modem, they tried to charge me as if you did, nothing you have done absolutely nothing yet my bill keeps saying you have.

I requested service to be hooked up in October. A tech came out to my house and informed me that there was no fiber coming to my house and they would need to send a contractor out to dig a line. The contractor came and informed me that he would need to have his supervisor come out and assess the situation because they had to pull a line from the end of the street. No one ever came back.

You don’t get what you pay for. The internet is absolutely terrible and every time they manage to fix it, it breaks and breaks and breaks every time. Better off choosing another internet provider as this one will not work majority of the time.

I am a previous customer. Horrible customer service. I terminated service. They ended up ordering me a refund 9 months later. I get a letter from a debt collector stating I owe for the modern which I mailed within 30 days. Chatted with customer service. Have me a number to call then the conversation was gone. This is absolutely ridiculous that I was not notified of any of this especially after the horrible and rude customer service calls I had to deal with. Beware! Do not use this company! They will RIP you off when you terminate service.

Long story short. I ordered one day and canceled the same night due to early customer service issues. I never said that I needed a modem, but I received one anyway. I tried to send it back with the service installer that showed up on error days after. Later I call in to find out where to send it back. I get a shipping label and drop it off at UPS. About 6 months later I start receiving collection notices from a third party with threats of submitting the debt to my credit.

Century Link offered to replace our existing copper land line with fiber optics. The technician arrived on the day of the install and was not informed that he was running a fiber optics cable and didn't have the tools or equipment to do the job. We have horrible phone service from these people because the line is constantly going down. If it rains, we get so much static we can't hear anyone on the line. Maybe we will try again in spring if they can get the order right. Don't use this company if you can avoid it, They are too big to be any good. And they just don't care.

It is IMPOSSIBLE to deal with this company! I needed an actual phone line put into an outbuilding and NO ONE at this bogus company could understand that! Finally scheduled a service tech to come out and when I called to see what time he would be here, they said they were doing that "REMOTELY"! REALLY???? How does that happen?? When did that kind of magic happen that they can lay an ACTUAL PHONE LINE remotely?? They scheduled me again to lay the line and then I got an alert that they had done a credit check on me!! For a $35.00 a month bill - a credit check??? REALLY??? That is absolutely RETARDED!!! Don't deal with this company!!!

Signed up for CenturyLink Business Bundle on 06/19/2018. It states that the business bundles include 2 subscriptions for Microsoft Office 365. Just recently on 12/26/2019, we called to have Microsoft office installed. For 2 days they have gave us the run around and finally told us we do not have Microsoft office in our bundle, even though it states it on our confirmation. I finally just gave up talking to them. Seems like nobody not even the supervisors know what they are doing. It might not matter to them but they just lost a business customer and residential customer, because we will not do business with a company that will not stand behind what they tell you they will do. We have already made plans with a different provider.

I have been trying to resolve a problem with Century Link and DirecTV since October. No one has clue what is going on and their automated call in service does not work. I been complaining about for three years now. When he speaks all you hear is, "I didn’t get that. I didn’t get that," repeatedly. Right now I am dealing with escalations. They keep emailing me that is not even the problem. If I try and call them I get put on hold for over an hour so I’ll just hang up. I’m done with Century.

We've been a customer of Centurylink for far too long (4-5 years). Most recently we are paying for 40 MBPS internet speeds and have never clocked it higher than 15 MBPS. More often than not, our speed is less than 5 MBPS. We don't have an absurd amount of devices that use the internet either (only 1-4 at a time). Since we moved in our new home two years ago, we've gone through two different CenturyLink modem/routers. The first one died within a year and the second one seems like it's already on its way out.

I called to cancel my account this past May (2019) as I was moving out of state. I moved in June, and mailed back my CenturyLink receiver June 20th when I got to my new home. Alarmingly, CenturyLink has continued to charge my MC every month - even after 3 phone calls to their company explaining my dilemma. Their latest charge attempt was December 4th, 2019 but since my MasterCard company is disputing these charges I don’t believe this one went through. Oh, and the latest amount they charged has jumped from $109 to over $400?!? Not sure what is going on with this company, but this seems unethical. I’ve now contacted the Iowa Attorney General and hope this helps. For people considering DirecTV or CenturyLink, please BEWARE!

Updated on 02/14/2020: This is a follow up with my Dec. 23 review. NOTHING HAS BEEN RESOLVED! No one can help me after they took away my internet speed. My current speed is supposed to be 3mbps. So far I have not gotten it. Usually less than 2mbps. Sometimes less than 1mbps. No solutions from Century Link representatives are always "oh I'm so sorry to hear that but nothing we can do!" I wonder if anybody at Century Link can do anything. Starting to look at satellite internet and dumping Century Link internet and phone service after being a customer for 30 years. Thanks for the private messages. They did not help either.

Horrible customer service. First line of contact is always a call center in India with terrible grammar/understanding and a script that they stick to no matter the issue. You have to call their corporate number to get anything whatsoever done. Then it's arguing and fighting and constantly calling them over and over to actually get anything resolved - and it's NEVER same day. They promise you certain speeds and don't deliver (even while charging you for them!), throttle service, drop service, don't come when they have an appointment scheduled, and in general are the worst internet service I've ever had.

It's impossible to upgrade your internet online which makes no sense at all. There's absolutely no reason you can't log into your account and pick a different service. On top of that they give the illusion that you can but it just sends you in an endless cycle of logging back in and trying to view your existing services which never load. This is definitely by design because it did the exact same thing a couple of years ago when I first moved to my new location.

Buried landline is not working, neighbor's landline down too. Can't get incoming calls, can't make outgoing calls. Same with neighbor. Called CenturyLink and they want to send a technician to my house. Cost could be $85.00! They can't do any other diagnostics! Sure...

I spent an hour trying to cancel my service. They had many tactics to make it nearly impossible. They ask for a security to access your account to cancel service. I couldn't remember mine so I changed the question online but it would not save and randomly changed for no reason. They sent the answer to my email, but the email they had on file was one I never even heard of or used. Keep in mind I get paperless billing on my main email yet they didn't send the code to this email... I then was directed to the online message help. I gave the lady the new security prompt and answer. Of course when I called back to cancel my service, both the question and answer I typed on the online message center were both incorrect so I was told I could not move further. I had to argue for them to continue to get my account pulled up. After a 30 min phone call and many predatory tactics to persuade me to keep the service, I finally got it cancelled.

It is very difficult to review something that does not exist. I am speaking of customer service. On six different occasions I called customer service. I was put on hold once for 43 min once for 38 min once for 26 min another time for 24 min. I had already gone through the loop of answering the multiple security questions. I requested a supervisor and was notified none were available.

On around the 29th Nov I received a call from CenturyLink, a guy named Mauro. His phone number is 1-800-244-111. He said that since I have been a long time customer that centurylink would change me to fiber optics from 10 to 40mgs. I asked him twice what it was going to cost and he said nothing. So I said okay and then said, "Are you sure it's not going to cost me?" He said again "Nothing". So on Monday the 2nd of December a man came and did something to my line. During this time I had no Wi-Fi Internet. I gave it a few days and called on 12/13 Centurylink and asked when the guy was changing me to fiber optics. I was told I have no fiber optics in my area, and they said that they are going to ship me a new router and I would have to hook it up. She never said it was going to cost me $217.80.

Regarding Centurylink Account: ** Fraud is taking place. #1. This company started out unethical from day one, now they have escalated to all out fraud. This company is charging me for service that has been disconnected for two months. #2. This company is charging me for the rental of a (very poor quality) internet router that I returned to them two months ago and is not even in my possession. Let me be clear, there is no service in my name, I moved and requested them to disconnect service in person the day I returned the router when moving. Fraud. Fraud against an upstanding, 20 year, active duty military MSgt. So shame on them.

Where do I start, tried to pay my bill today and the automated service was not working correctly and customer service hung up me not once or twice but six different times. Then when I finally got some again to speak with they want to charge me to make a payment over the phone when it's their system that's screwed up. So if you are reading this don't do business with these people. Very unprofessional and I am going to cancel my account with them. Go somewhere else. BEWARE!!!!

Tried to get Century Link's DSL internet for my house. Century Link's reps. told me I didn't need to purchase any equipment, my new router would work. Then I discovered they were sending all kinds of equipment that I didn't order. Spent 3 days trying to get the internet to work with router, then their equipment. Nothing would work. Talked to at least 15 different people at Century Links. Everybody had a different story. Finally gave up and mailed their equipment back. Then I received a Bill for service. Never was able to hook up internet. Called them 4 times, telling them I have no internet service, and don't owe them any money. Finally after 3 month, they finally corrected bill. What a waste of time and energy. Customer Service don't know anything. I will NEVER attempt to do business with them again. What an experience.

Issue was finally resolved and I got a new bill showing 0 balance.

My fiance works from home in IT. We moved to get a bigger place and sure enough, all that's available here is CenturyLink. We set up an install date of today. We received word that it was delayed! After talking to 5 different people who all couldn't give us a reason for this delay, we're told it's been delay ed d till December 31st! Again, my fiance works from home and we need the internet for him to work! The last lady we talked to says we were LIED TO by the other reps and that we could still have it connected today by 3:30pm. But if they don't show up that we can call and reschedule for two days from now! She also decides to add in that she believes in a higher power and that she's contacted the technician and not getting a response! How is this ok?!

I have had Centurylink for over 7 years and have had nothing but problems. Technicians have been to our house multiple times. This past experience put me over the edge because had a schedule appointment for a technician to come to my house and took the day off after not having internet for 5 days... No show for the 3rd time over the years. Finally showed up a couple days later and fixed issue for now...called customer support and was promise a month free for all the problems and got bill today and was not discounted at all.

Updated on 01/04/2020: So I complained on this site and CenturyLink did contact me but they didn't help me one bit. They told me to copy and paste a link and answer the questions. I did. Then they sent me another message and told me to copy and paste the link and answer more questions. So this went on quite a few times to where again I got frustrated. Finally after 3 weeks of this, I get a message saying they can't help me, that I need to contact another department and gave me a number to call. Really?? That's what's wrong with your customer service in the first place! After my total waste of time you could have at least taken the initiative and got the problem solved. - I dont care what department it is that does it, just do it!! I'm just over it. I guess you get what you pay for... On a positive note, Happy New Year everyone!!

Been with the phone company for 30 years. About 3 years ago I ask to have my internet speed increased from 10 mpbs to 20 mbps as I was already paying for it. They informed me that they were not taking any service request until they got caught up. I waited until spring and ask again. They said they would increase it in about 1 month. When the day came there was no increase in the speed. I called and ask why my speed had not increased and was told that if I would agreed to a $100 service charge they would increase it. I told them, "No thanks. I have been paying for the speed for years and not receiving it." WATCH OUT WHEN YOU DEAL WITH THIS COMPANY.

Have been a subscriber to CenturyLink internet service for 14 months now, & have been dissatisfied most of that time. Live in Florida, have had cable internet since dial up. This one is horrible. Paying for 10mbps service, receiving anywhere from 1.5mbps to 7mbps, occasionally receiving the 10 I’m paying for. The gimmick, no competition here. Phone them, spend 10 minutes to an hour & they’ll kick it up to 10, every time. Field service representatives are great, office service is horrible & the actual service is horrible. If you can, avoid this company.

We've had CenturyLink internet service in one of our Park City, UT condos for about 3 years now and we've been very happy with it. I'd highly recommend their internet service if you're looking for high speed internet.

Service would work for a day, then be off for the next 2 days. It's off again. In AZ 85027 area giving the service 'til noon today to see if it reconnects. If not I am cutting the service. This happens too frequently to be considered reliable. Buyer BEWARE. Cox is more expensive but I refuse to be down intermittently like this.

Internet service fails constantly. Takes service DAYS to over a week to respond. They treat their customers like they're an annoyance. They promise a day and time for service but always FAIL that promise. They'll take your money and then ignore you completely after that.

I was surprised at how quickly the company got back to me. The representative was courteous and quick. The help was much appreciated...and thank you consumer affairs!

No phone service at restaurant during busiest holiday season. Reported on Mon. And no repair available until Fri. Took 24 hrs. To get call forwarding completed to my cell phone correctly! Tony **, repair person, and another tech finally arrived, they worked a couple of hours to untangle the rats nest in the dry rotted phone box outside our building. Built rest. In 1997 and problems throughout 22 years. Fixed w/bandaids but Tony took time and fingers crossed fixed problem long term this time. It was almost worth the 5 day wait if it holds!

Before Thanksgiving it was intermittent. Usually first thing in the morning and right afternoon. Since Thanksgiving it’s almost constant except for midnight to about 6 AM when it all starts again repeatedly all day. It will drop the DSL, the DSL light will turn red. It will repeat this several times before finally making a connection then if you’re really lucky it will stay on for five minutes before the DSL light goes out again. Currently it started at 5:30 when I got home from work and it’s now 9 o’clock. I’ve had intermittent connection the whole time. It hasn’t existed for more than 15 minutes without dropping the Internet. Since my Macintosh is dependent on the iCloud that puts a big hitch on the work I need to do.

I asked the representative what this service provided for a monthly fee of $26.00 and did not get a satisfactory answer. I'm not sure if he understood what this charge was for either as his non-explanation did not inform me.

Problem 1. Manager stated billing is like subscription billing. Now a subscription billing uses address and payment info. It does not need a ss#. They also don't charge for services not received or used during month. Problem 2. I received a letter stating my services would be canceled starting November if I didn't agree to the agreement. It wasn't and now I'm being billed for an entire month. I didn't use the "subscription service." (Product was in a bag not plugged into anything.)

Signed up over a month ago and gave them an activation date of 3 days ago...still no service despite a dozen plus phone calls...lots of excuses as they bounce you from one department to another, a game of hot potato...I must know all of their names by now...To add insult to injury every time I called to request status of my activation ALL of them would try to sell me more services! Can you believe it! If you're going with CenturyLink, give them an activation date of at least a week before you really need it, expect delays, incompetence, excuses, and bring lots and lots of patience!

Called CenturyLink for new service. Lady scheduled for next week for install. Waited around all day, they no showed. Called and rep said, "It has to go through our engineering department and that takes 24-48 hours." Waited 48 hours, called again as they did not call me as they said they would. Spoke with another lady, they say and I will quote, "Oh no, it's not 24 hours, it three weeks." So I went from an install, to now a month down the road. Every time you call them, it's a completely different story and more time added. As if they are doing me a favor. If you have the option, don't do CenturyLink. There is an entire football stadium attempting to get out of a contract "NFL" because of their poor service.

I had a wifi tech come out last week, he fixed my wifi, he was very thorough and very helpful and it was a great experience. A few days after that CenturyLink completely changed their voicemail phone service and since then I can't retrieve my voicemails and have no caller ID. I keep calling their service repair, I've called at least 7 times and nobody seems to be able to help me, it's been 8 days since I could access my voicemail and no one seems to want to fix it, I'm very frustrated! I have talked to a different repair tech each time and each one says it will be repaired in 24 hours, and it's not.

Like all the numerous one star reviews here, technician claimed he'd be here for new set up but never came or at least set up properly. Spoke for a long time with tech support and they said it was super easy to turn on in my area which is true because my apartment neighbors have Century Link for years in this old building. Still don't even have service despite the long wait. Scheduled for Dec. 2, 2019.

I have had nothing but issues with Century Link's customer service but this time has me fuming! I have simple pay, my payment declined and I had to update my payment info. Done on 11/29. Today 12/2 my service is disconnected for nonpayment. I call and get transferred all over until conveniently the department that has to help me is closed. No one else can help me. Transferred to vacant VM or hung up on. Finding a new provider!

I don’t want to give one star but I’m forced to. I called several times with a slew of different numbers and was on two chats to SIMPLY disconnect service. When someone finally answered I was on the call a total of 1 1/2 hours to SIMPLY disconnect service. I was transferred 4 times and each time it was not the department that could help me. I had my daughter call on another line to see if she had any luck getting through. She was able to get with someone before me and asked for service to be cancelled on the 5th. I received no email confirmation for change in service.

On 2 separate occasions I called CenturyLink's number to set up internet for my place. They both told me that the only plan available to me was an abysmally slow 10Mbps internet for $49.99/month (ridiculous price for this) and that there are absolutely no other internet providers for my address except for CenturyLink and an expensive satellite internet service. I live in downtown Portland, OR in one of the densest parts of the whole city. There's no way this is true. An allconnect lookup for my zip shows that I have 3 providers to choose from.

Century link and I came to a resolution that I’m happy with. Thank you.

I had someone come a few weeks ago to repair my wi-fi because I could not get any of my devices to work after the electricity went off. It was repaired and the internet and Alexa dot worked fine. I found out later that I could not connect my printer, doorbell, or nook to the wi-fi. I called and talked with Ralph today and he had it fixed in a few minutes. He was so helpful and nice. I was very pleased. I just don't know where I can fill out an evaluation on his work, so I decided I would write a review.

Max speed available in my area through CenturyLink is 1.5 Mbps. It’s extremely slow. Want to stream, play online games, download anything? Good luck! Hope you’re only using your internet for browsing, which is also difficult much of the time. Never have we been able to use more than one device at a time on the WiFi. Customer service is horrible. I’ve spent at least 10+ hours in the 1.5 years I’ve had service with CenturyLink. The worst part is that there are no other ISP’s in my area. It’s almost 2020 and rural America is forgotten when it comes to viable internet speeds. CenturyLink is part of the problem.