Santanna Energy Services Reviews

Hello. So I have read some of these 1 star reviews. I can not figure out how they get to a 1 star. I went online. They showed me the price and the terms, which I think many don't read, I received my rate and it was exactly what I selected. I am not sure what the issue was with cancellation, but after reading, cancellation at any time was fee free, and available. I am very happy with them. Easy, convenient, and low cost. They make shopping for the best rate very easy and friendly. I would recommend them.

When Santana Energy sales reached out to me promising lower rates, I fell for it and that was my mistake. They promised and proposed that in this changing markets where price on natural gas is ever so fluctuating, that a fixed price would be greatly beneficial to me and I fell for it. After 2 years and their contract ended, I found out that they were charging me double the rate that Nicor Gas would have charged me and to my surprise, when I confronted them, they seemed very happy that they were able to screw me over. So the least I could do is provide a review that might help others not fall for their scam. The hefty taxes we pay is more like protection money so that we don't get scammed by bastards such as these; but it seems not the case. Anyway, for anyone trying to sign up for Santana Energy, please research thoroughly before signing up.

This company will bill you and harass you every month before you even get a bill from your main electric supplier. In my case, AEP Ohio supplies my electric, Santanna produces it. NOT WORTH ANY SAVINGS. In fact, there is none. They will send a bill before my electric company does and then when I don't pay it because it's also included in my AEP bill, they send you to collections. Absolute trash customer service. I cannot stress enough, DO NOT USE THEM! Your electric will suddenly be vastly higher than it would have been with a slightly higher right directly from AEP or your main supplier.

Was with Santana Energy for 2yrs with great rates. .045 After the contract expired, I was understood that it would automatic go back to original supplier. Well I just found out after the contract they switched me over to variable rate which is .16 per kwt. I have a total electric house. Called them and they said I had to call them and transfer. They will not release me till Oct.

Rate quadrupled once they knew I switched. Cost went from 160.00 per month to 700.00. They do not care and just say you should have switched...STAY AWAY FROM THIS HIGHLY UNETHICAL PLACE. Sad they had all my business at one time. Now I will never go back. If they are the only supplier left, I'll go back to the stone age and go without.

After being a customer for 2 years After my contract expired and it rolled over to a variable account for the last month the price was unbelievably high. Three times as high as anyone else is charging and a 9.95 fee on top of it So I consider that price gouging on customers on their way out. Shame on you Santanna. Shame. Shame on you. Do you really think I will ever go back to Santanna now after you rip people off like this. Their rewards program is a joke. Everything I looked at in rewards was cheaper on Amazon.

I had a contract with Santanna for 3.5 cents per Khw for 6 months. Without telling me my new rate they jacked that up to over 11 cents per khw and charged a $10 a month fee (without notice). You will be robbed blind by them and if you go to cancel you will still be forced to pay an extra month due to their greed. Do not for any reason go with Santanna.

Received call from Manager Melissa who reviewed problem and resolved it by offering a check for $20 to compensate me for the higher rate I paid due to them not getting my contract changed. Very good resolution.

Ashley was very helpful. Had some questions on a offer that I got from Santana. I have been with them and have never had any issues. She was very informative and was extremely helpful. Great job. Told me that the offer was for new customers.

I called because my 6 month natural gas term ends 1/1/20 and I needed to know my options at current rates. Ashley, the representative, slurred her words as she barely described my new rate, why it's higher, and that she couldn't provide me a better rate because I already bundle my electricity with Santanna. She begrudgingly explained when my new rate would go into effect and that I no longer have the option to enroll online as this changed a couple months ago. Her explanation of the "points" program was rushed and didn't make sense to me.