Santanna Energy Services Reviews

The only problem I had with Santanna was that they jacked my rate up to like double the market rate once my 12 months was up. If you don’t watch it knowing your term is up, they’ll get you a real high rate. But then I re-signed up with them for another cheaper rate. They also said they sent me a letter to tell me that my term was ending. But, I didn’t see the letter.

I have Santanna Energy gas at my office and I've been using them for three years now.

I did an apples-to-apples search on websites regarding energy cost and the rates of Santanna Energy Services were lower. Enrolling with Santanna was easy and it was professionally done. Most of the customer service reps were knowledgeable and professional, with the exception of one who didn't seem to know his job. Santanna has very competitive rates and I've recommended them already. I told my friends that they should investigate and they would probably take advantage of Santanna's rates.

The gas company of Santanna Energy suggested that I call. Santanna's price and service were better than other energy companies. They were very clear in what they were saying. They told me what they were gonna do and how they were gonna take care of things. My enrollment experience with them worked out fine. I'd recommend Santanna Energy to anybody.

I've been with Santanna Energy for over five years and they never changed their rates. Initially, I started using them because I was getting a bonus mile. When I called them, they answered my questions. I said I would cancel but they adjusted my rates and guaranteed it for a year. I'll stick with 'em for a year but I am closely watching Nicor to see that. I paid more with Santanna every month than I should've been paying with Nicor. I paid a lot of money that I shouldn't have and I'm not really happy with Santanna Energy but it is what it is.

I was looking for competitive pricing on energy services and I found Santanna Energy on the internet. Enrolling for their service was easy and dealing with their customer service was good.

Santanna Energy's pricing made us go with them for electric service and everything was good when I enrolled with them.

Santanna Energy made a sales call to my mom, who is a sucker for salesmen, and we spent a few minutes on the phone with them. I have heard her complain about her electric bill a few times. There were different things on there that she didn't understand. She's not happy with Santanna and has tried to get rid of it.

Somebody came to my door and talked to me about the gas. They explained to me the rates and they told me how much it would be per Ccf, and it was just cheaper than the other one I had at that time. I liked the deal so I decided to change to Santanna and kept them ever since. The enrollment process was easy and I just wrote down all the information that they gave me. I keep calling them up if I have questions and they have been very nice and polite and answer whatever I asked them. I’m glad I’m with Santanna and I would not change it.

I see energy services around so I looked online and found that Santanna Energy had the lowest price, and I just enrolled online. The application process only took about 5 minutes. However, it took a little time for them to apply it to my account. But other than that, I have had no problems with them. I would tell my friends to check out what they’re paying now, as opposed to what they could get if they went to Santanna. They should be always comparing their rates.

I was asked to switch to Santanna Energy a long time ago. I've had a lot going on in my life. When you're retired, it's a full-time job. I have a mother that's dying and I've got my grandkids to take care. I got a call from Direct Energy and they told me that I was done with Santanna because they want you to believe that you're doing the right thing. Then you have to pay for the fine for canceling early. I got upset with Direct Energy. They're playing games with my mind. So I went back to Santanna and then they canceled Direct Energy and I'm not going to pay the $50. Santanna had a better discount, so I went with them and inquired about their ComEd Fixed Electricity Rates.

For a long time, I really didn’t pay a whole lot attention to my bills. I just pay them like most people do. But I’m retired now so I got to pay a whole lot more attention to it. I thought that Duke Energy was a little higher. Somebody was walking in my neighborhood and I listened to him and got convinced to change to Santanna. I sat on my front porch and he did all the application stuff. He filled everything out then placed the phone call and did an agreement over the phone. The customer service was professional and my experience with Santanna was good overall. Take a look, listen, see what everybody had to say and make your own decision.

A few years back, I was with Santanna. Then I used Michigan National. But I decided to go with Santanna again for gas based on their price. There was nobody else that could offer me that cheap of a price that was locked in for one year. The process of enrolling with them was good. I just filled out an application form and they asked me some questions. Then they told me that the program would take effect when my contract with Michigan National runs out which was on December 30. I'm satisfied with my experience and I would recommend Santanna.

We always shop prices for gas rate because it’s a restaurant and Santanna Energy tried to get the best rate we can for the lowest price. Santanna gas is what we use at the restaurant and the price is right so far. The last time, we got the price for $2.99 and that was the lowest price for a 1-year term, a fixed-rate that there was at that time. Now, we switched away from the $2.99 to $2.69 for a 6-month term, and then we’ll re-negotiate again in a 6-month term in the middle of the summer. So, that doesn’t mean we’ll stay with Santanna if somebody else got a better price. We go with whoever gives a better price. I did the residence I’m in here, the owner’s residence and all the restaurants at the same time. Their customer service was all right and I had a really good experience with Santanna Energy.

We wanted to lower our rates and my daughter was doing some research and came across Santanna Energy. Somebody called me randomly and he said something about joining Santanna and so I did but I haven’t received the bill yet.

Santanna Energy called me and I looked into their services due to their prices. The enrollment process was easy and I have their electricity and gas service for about a year now. They've been very nice and courteous people to work with. Their prices are better than my previous provider and I've had no problems with their service so far.

I was with Duke previously but switched because of the expenses. Duke’s gas and electric rates were much higher. I called Santanna to enroll and got it lined up. They have an office here in Cincinnati. I’ve been with Santanna for a couple of years now and my experience has been very good.

I have been with Santanna Energy for about 50 years now. The first year I signed, I didn't know the contract was going to end. The service I’m receiving from them is okay my electric bill was doubled two months in a row and I went from 50 something a month to a 100. I called customer service twice about the same thing and they were very nice, but I want them to make sure that we know ahead of time that the price is going to go up. I like to have part of my bill paid and the rep said we would go back to the cheaper price on the next billing period. I’m not happy but I would stay with them, and so I re-signed with Santanna Energy.

This is my second year with Santanna Energy and they were very nice when I spoke to them. I just don't like the fact that they charged me higher before they even notified me that they were going to. The last gas bill was up before the season started. Overall, though, I'm happy with them. They offered me a lower rate than what we were going to get with Alon.

I found out about Santanna through my brother and decided to go with them because of the recommendation. Their enrollment process was easy. When they asked me the questions, I just said yes or no to answer them. Their customer service team was very helpful. However, when I call them, I have to wait on hold a little bit and they could improve on that. But otherwise, it’s all good and I would tell a friend to try Santanna.

What I usually do when a contract ends or when I’m close to the end is I start shopping again to get a better rate, and I stayed with Santanna Energy because they got the best rate going. But I only have gas with them while my electric is with First Energy. When I was talking to the Santanna reps, I checked their price on electric but they couldn’t beat the ones that I was going to get. But I’ve been happy with everything so far and I have recommended them to friends.

Santanna is on my gas bill. I liked the rate that they gave me and when I first went with them there was no penalty for opting out before the 12 months. The reps are great. They're not pushy about trying to get you into their program. They just tell you what they have to offer you and they will tell you a couple other rates from different places, and you can compare them. You can even get online and compare a couple of different places and Santanna is on top. I checked in with two or three other ones that called me. They wanted me to go with them and they had a $100 fee switch out before 12 months or even the six months fixed rate.

Santanna had a lower rate compared to other energy companies and when I had gotten an even lower offer through the mail I called Santanna and they were very helpful. They matched the rate so I was thrilled. It was a good experience all around.

I received a call from Santanna Energy, could not understand the man's accent, and was at lunch with my father who just lost his wife, my mother. We are going through bills and such trying to get things sorted out for she paid all the bills. I had him call me back at 3:30 pm, he called back at 2:30 pm as we were a block away from home, he asked if I had pen and paper as I was opening the house. I sat down at the table and asked what this call was about, and he went on about lower rates and such, I said I was not interested in his sales of whatever he was talking about and he starts scolding me like a child, said I was wasting his time, as he was YELLING at me I said, "YOU called ME and wasted MY time TWICE today" and he hung up on me! What a rude way to drum up business!! Believe me this is my review, and I'm not done yet people! Stay away from this scam.

I needed to find an energy service provider because Commonwealth Edison was no longer going to provide the energy. So, I called the town officials but they couldn’t recommend anything. I went to a website and came upon Santanna Energy Services. I inquired from them about residential electricity and gas services, and their rates were lower. Enrolling with them was easy and straightforward.

I've been with Santanna now for 8 years. At the very beginning, being able to lock in a rate got me interested. Santanna called and told me about their services and then I was able to make a decision based on what they gave me. I stuck with them because out of all the service providers, they are the ones that tend to have the best lock in rate each year. When I go to lock in my rate again each year, I talk to their reps. They're very friendly and will help me get what I need. Santanna has good customer service and they have a decent product. They're a good company to work with.

I’ve had Santanna Energy Services for few years. They had the best deal and I had no issues when I enrolled. The people I’ve talked to have been very nice as well. I am very happy and satisfied.

I was shown some different rates from three or four different companies and Santanna Energy Services had the best rate available. They were very cooperative and very friendly. I took a couple of years contract and then I renewed it. Their customer service had always been good and they knew what they're doing and talking about. Santanna is a great company and their employees were highly educated with what they're selling. I wish I had an experience like this with other companies I've dealt with.

I had a friend that was selling something similar to Santanna Energy and I figured, I’d look a little more into it and do some more research. I went with them but then, they recently backed out of the company. So, I really didn’t have a reason to stay with this other energy service company. When I bumped into this guy at the food festival, he seemed really friendly. He said, “You know, it’s only going to take two seconds. In fact, can I have a moment of your time?” Our environment’s pretty messed up right now with all the pollution. I know one person ain’t going to make a huge difference but at least, I can try. That was the reason why went into agreeing with the energy services.

I’ve had Santanna Energy for a couple of years already. I compared prices with what Commonwealth Edison was offering, and Santanna's bill is more reasonable than what Commonwealth Edison would charge me. Enrolling with them was easy, too. I haven’t had any issues.

Santanna and different companies called me but my sons helped me out and told me to go with them. Their energy services were good. I answered all their questions when I was enrolling with them and they were polite. My sons picked the rates and they're on my electric bill. I pay once a month so everything's cool. I had to call them because another electric company called and when I spoke to the girl from Santanna, she told me to call in September, which I had my calendar marked because the rates can change and be lower. I have no complaints. Everything was taken care of.

I'm a DTE customer and every year, I love to look at the suppliers for natural gas and the line. I get the print-off from the area, I call different companies and see what they have available and what they charge per cube. I go for fixed and Santanna used to get one of the best programs and they've been the most competitive one. Also, their customer service team always works with me pretty good and they're not pushy. I own furniture stores and gas is an expense so I looked for the best rate and they told me what is the volume rate, if there's any difference and when I should call back. We've been with them for quite a while and they always work with me on the four locations I have. I pay my bills and they send me gas. It seems fine and we've been very happy with them.

Santanna Energy called me about changing my gas to electric. It was gas at first and I did for a while. Then, I found a lower rate and went with somebody else. Recently, they contacted me and offered me lower rates on both gas and electric and I took it. I was looking at different energy things before they called because I was contracted at a lower rate with the people I was with. Then when the contract was up, we went month by month and it got expensive in the winter. So Santanna called at the right time.

Consumers was getting too high with their prices for their service. I read about Santanna Energy and when I called them, they were helpful and friendly. I’ve had them for quite a few years now and my experience is good. I like their prices, plus their customer service is great. Enrolling with them was easy and good, too. I told them that I’ve given my number for my Consumers and they gave me a rate and then they asked if I wanted to set the rate in. I said "Yes" and they told me there’s nothing for me to do. They contacted Consumers, and then, every year, you can call them back and see if you want to lock in a price or you don’t have to call them back and go with the flow. I’m glad that Santanna is keeping their prices low and they’re not gouging prices like Consumers had for years. I’ve already recommended them.

Santanna Energy is a good company to do business with. I was looking into energy services to get a lower electrical bill and they were willing to give me a reasonable rate. Enrolling with them is easy. I did everything online and after I was done, a helpful representative answered all my questions about the fee, which she even removed eventually. Overall, it seems like all the customers are important to them because it was easy to speak to someone.

I was paying too much through my first energy contract so I did an apples to apples comparison and Santanna was the lowest. Also, sometimes there are all these restrictions and it seemed like Santanna was the best deal. At first, I was doing my gas but it popped that I could change my electric, so I did that too. Enrolling was really easy. I did it online and I'm not really that savvy but I didn't have any trouble. One time, my contract was up and I called them. I talked to a really nice guy and he said to keep checking back because sometimes the rate gets better as the summer goes and I could get a lower rate if it's available.

We always go with whoever gives us the best deal and we went with Santanna for their price. Enrolling with them was easy. If the price is good when it’s ready to renew, I’ll stick with them.

I’ve been with Santanna Energy since 2009. We have a gas hot water tank through them. I chose them over other energy services because they were willing to give me a good deal. And the deal last year was really good. And they said if they find something lower, they’ll let me know. Enrolling with them was fine, as well. Once I signed up, they gave me the contract and then when my year comes up, I can just call and tell them I don’t want them anymore.

I switched to Santanna’s services for gas because their rates were a lot better than what the other place was. And signing up was easy. We did it over the phone and then they sent me a contract with the rate on it and the expiration date, and that was it. It’s been good. I just renewed my stuff. This is I think my second or third time. At the end of the month, I'm gonna call and see if they got a better rate because I renewed in May and that’s still a winter rate. Their reps are pretty helpful. All the employees that I dealt with were courteous and knew what they were talking about.

Enrolling with Santanna was fine. Their customer service even suggested that I get a lower rate during the summer because it would probably still be lower when the six months expired come winter time. Our discussions were totally adequate, they explained everything to me and I was satisfied.