Santanna Energy Services Reviews
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About Santanna Energy Services
Santanna Energy Services provides electricity and natural gas plans to residents of Illinois, Indiana, Michigan, Ohio and Pennsylvania. Santanna makes it simple for customers to lock in long-term rates and use all the electricity and gas they need while paying the same bill every month. Homeowners can potentially pay lower rates if energy prices fall. Santanna also offers 100% renewable energy solutions for those looking to reduce their carbon footprint.
- No service interruption
- 90-day trial
- Rewards program
- Limited availability
Santanna Energy Services Reviews
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- 4,880,885 reviews on ConsumerAffairs are verified.
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Reviewed April 4, 2015
At the end of my time this past year when my fixed rate was going to be up Santanna sent me a letter and I never received a letter and that’s when I happened to check and see that the rate had jumped up. I called and they told me that was the reason why it jumped up. Customer service was very helpful. Now I’m back on fixed rate, on a cheaper rate. Thank you for the low rate and I think I’m good on a year for that.
Hello Ron,
Thank you for the review! We are pleased to hear that our customer service department was able to help you after a jump in your rate. We do offer 12 month fixed contracts, so you should definitely be good for a year!
Sincerely,Santanna Energy Services
Reviewed March 31, 2015
I chose Santanna Energy because of the price. I called them last month about my gas bill and they lowered the price. I had Verde for my electric and they upped the price so I went with Santanna on the electric, too, just last week. The customer service people were very helpful and nice. They made everything clear so I was very happy with them.
Patrick,
Thank you for your positive review! We are happy to hear you've made the switch to Santanna and look forward to servicing your energy needs going forward. If you ever have any questions or concerns, please give us a call and a customer service representative will be more than happy to assist you.
Sincerely,Santanna Energy Services
Reviewed March 28, 2015
Santanna was cheaper over another energy service so I signed up. I've called them periodically the last year or so just to check on the term increases and lower prices because something happened last year -- I didn't know that my contract had expired. That's about the only negative thing I can say about them. They didn't call to tell me that my contract had expired, and my bill went up crazy high. I was paying like $39 cents a therm in my contract and it went up to $2-something. So for three months, I was paying out of my pension because I'm retired. I've been retired for seven years so my income is so fixed, it's ridiculous. So that put a strain on me; I had to eliminate something just to pay my bill.
I try to pay all my bills, which I did; it wasn't like I had a balance. But the fact is that I had to pay $200-something the worst month, and $190-something, then back down to $170-something before I got it under control, because I called in to find out what was wrong. Their rep said, "Your contract was over." I said, "Why didn't you guys call me?" And she said, "Well, it's not our responsibility to call you and let you know when your contract is up." But other than that, I'm cool with them. I've always recommended them. They're a helpful company.
Hi John,
Thank you for the positive review! We are sorry to hear that you experienced some higher bills during your post-contract months, but are very glad that you are a loyal Santanna customer. We look forward to continuing to service you in the future and save you some money on your gas bill!
Sincerely,Santanna Energy Services
Reviewed March 25, 2015
I've had Santanna for years. I chose them because of cheaper price. I rarely had interactions with their team but I did call recently with a question and it went fine. There was no problem as they explained what I wanted to know. Santanna and I have a good relationship.
Albert,
Thank you for the review! We are happy to hear that you've been a loyal customer for years and we look forward to continuing to service you throughout the future.
Sincerely,
Santanna Energy Services
Reviewed March 13, 2015
I've had no problems with Santanna and I enjoy what they're doing. I think they're great. I will recommend.
Loretta,
Thank you for the short and simple review! We're very glad that you're happy with our services and we hope to continue to serve you in the future!
Sincerely,Santanna Energy Services
Reviewed March 11, 2015
I just received another letter from Santanna telling me to call or my gas rate would just go back and the contract was up and to lock it in again. Otherwise, it would just go to the market price or the current rate. I phoned the number and we locked it in again. Then they sent the letter to follow-up and gave me some helpful tips. I know years ago when this all started when I had this option to do it I don't know who I was with but somehow it evolved to be Santanna. The sales rep said I could call them and if it's lower they could change it and lock it in at a lower rate if I wanted to call once a month. She was looking out for my best interest. It has been pleasant, productive and complete.
Claudia,
Thank you for your positive review and kind words about our company. We are very glad to hear you decided to renew with us and we look forward to continuing to providing you with our services!
Sincerely,Santanna Energy Services
Reviewed March 9, 2015
Santanna is a great company. I wanted to keep a fixed rate and make sure I was giving more bank from the book so I went with them. It was very easy getting our gas service from them. They also made sure that they had the right person and address. I haven't had a long wait whenever I call customer service and all of my questions got answered and everything is hooked.
Loretha,
Thank you for your review, we are very happy to hear that you're satisfied with our gas supply services and our customer service! If you ever have any questions or concerns, please feel free to call us and we will be sure to help!
Sincerely,Santanna Energy Services
Reviewed March 7, 2015
We chose Santanna strictly because it was economical. They were cheaper and had the best price. My wife has talked numerous times to reps there regarding the service and the cost of gas. Someone told her that if she called at the first of the month, she can check and see if it's lower for that month and we can switch it. They told her that we can break the contract and go with the lower price, so we have more control over how much we have to pay for the gas. In fact when she called on the 2nd or 3rd of March, the rep said that they had changed it but she should call at the middle of March and the rep told her that he thinks it was going to go down.
Lawrence,
We are very glad to hear that you're a satisfied Santanna customer and we thank you for your review! We are happy to hear that you're receiving the benefits of Santanna's rates and we hope to continue to service you in the future.
Sincerely,Santanna Energy Services
Reviewed March 5, 2015
We are very happy with Santanna Energy services. Had lower bills this season especially with the extreme cold temperatures.
Sue,
Thank you very much for your review, we are glad to hear that you're saving money during the cold winter months!
Sincerely,Santanna Energy Services
Reviewed March 4, 2015
Good customer service saving money.
Michael,
Thank you for your review, it was very simple and to the point! We hope you continue to receive benefits as a Santanna customer.
Sincerely,Santanna Energy Services
Reviewed March 4, 2015
My granddaughter works with Santanna. She recommended it and now we're using it. We have electric and gas with them and I'm pretty satisfied with the service. The customer service is good too - they are courteous and knowledgeable. So far so good.
Antonio,
We are very happy that you were referred to our company to supply both your electric and gas! We look forward to continuing to service your energy needs in the future.
Sincerely,Santanna Energy Services
Reviewed March 2, 2015
I was tired of paying the high rates of Nicor and ComEd which made me look into Santanna Energy. The enrollment was easy with only a few questions. The employees were very friendly, helpful, respectful and transparent with regards to their rates. They treat customers well, make them feel important and listen to their complaints. If I overpay my account and don't consume that amount of electricity or gas, they mail me a check which ComEd doesn't do. For the several years I have been with them, I have nothing but fantastic experiences. I tell everybody that I talk to what a nice company they are. Unless the rates go sky high then I would look for somebody else but as of this moment, I'm very happy and impressed with them.
Anita,
Thank you for your positive review! We are very glad that you decided to enroll with SES and have stuck with us for years. We hope that we can continue to service your needs and provide excellent customer services for years to come!
Sincerely,Santanna Energy Services
Reviewed Feb. 27, 2015
Santanna Energy has been wonderful. I changed and then found out that they were less, so I went back with them and they bend over backwards to help me get back with them again. They've always been there. We've used them for quite a few years now and I'm happy with the rates. I tell everybody, “Oh, Santanna is awesome. You can't go wrong with them.”
Kay,
Thank you very much for your positive review! We certainly put the customer first here at SES and we are very glad to see that you are receiving the benefits from it. We hope to continue to provide you with your energy needs for years to come.
Sincerely,Santanna Energy Services
Reviewed Feb. 24, 2015
I had an easy time dealing with Santanna. I thought they might help me with the price on the gas and it sure looks that way to me now. I had a few questions and their customer service people answered them.
Silas,
We are very happy to hear that you are a satisfied customer! You are one of many that benefits from our fixed rate gas prices, and we look forward to continuing to service you in the future.
Sincerely,Santanna Energy Services
Reviewed Feb. 22, 2015
I'm real happy with the service I've got (gas & electric) and I'll just keep continuing and keep renewing my contract with them every year. I think they're fantastic. It’s treated me real well. It keeps me locked in. I’m sure I’m paying less for gas than what I would to Consumer's billing.
Thank you for the kind words and positive review Larry! We're glad that you are satisfied with both our gas and electric services. If you ever have any questions or concerns, do not hesitate to give us a call at (800) 764-4427. Thank you again for your review and for being a Santanna customer!
Reviewed Feb. 18, 2015
I received my second bill and I believe that it is higher than the bills I had with only ConEd. I hope that it is not too late to cancel my association with Santana.
Hello Connie,
We are sorry to hear that you are were not satisfied with our electric pricing this winter. Please keep in mind that with Santanna Energy Services, you are signing into a fix rate contract which, unlike ComEd, will not fluctuate during heavy usage months such as the summer. While it is not guaranteed that you will save money with our plan, we strive to offer premium service at competitive prices which many customers benefit from daily. If you would like to call or email us in regard to this matter, please give customer service a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com and we would be more than happy to help you with any problem you may have.
Sincerely,Santanna Energy Services
Reviewed Feb. 17, 2015
Ever since I switched to Santana Energy my electric bill has dropped drastically. I'm so happy I switched. I was prepared to get outrageous electric bills especially this winter as cold as it's been, but I was totally shocked when I got my first bill.
Kim, thank you for the positive review! We're glad that you are satisfied with our services and look forward to servicing you in the future. If you ever have any questions or concerns, do not hesitate to give us a call at (800) 764-4427. Thank you again for your review!
Reviewed Feb. 16, 2015
Come to find out your rates were nearly double - yes I canceled -- sorry will not recommend you --- when I called to ask questions I had a hard time getting through and found that you really did not care, all I got was an oh well attitude.
Hello Tina,
We are sorry to hear that you are were not satisfied with our pricing at this time. Please keep in mind that with Santanna Energy Services, you are signing into a fix rate contract which, unlike your local utility, will not fluctuate during heavy usage seasons. While it is not guaranteed that you will save money with our plan, we strive to offer premium service at competitive prices which many customers benefit from daily. If you would like to call or email us in regard to this matter, please give customer service a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com and we would be more than happy to help you with any problem you may have.
Sincerely,Santanna Energy Services
Reviewed Feb. 16, 2015
I really like Santana as my supplier that rate is fair and low which means more saving for me and my pockets. If I come across any of my friends or family member that will be renting I'm definitely going to refer them to Santana.
Brittany, thank you for the positive review! We're glad that you are satisfied with our services and look forward to continuing to servicing you in the future. If you ever have any questions or concerns, do not hesitate to give us a call at (800) 764-4427. Thank you again for your review and for your business!
Reviewed Feb. 15, 2015
At the time, Santanna has the cheapest rates so I enrolled with them, which was very easy and their customer service was very good. I also followed up with them one month later and the person that I spoke to was very kind, polite, and even gave me a better rate. I was told, "If you call every month, you'll get the best rate at that time" which caught me off guard. I didn't know you could do that.
Nick,
We are very glad to hear that you're satisfied with our rates and customer service! It is good to hear that you're are benefiting from our rates and friendly staff. We look forward to continuing to service you in the future!
Sincerely,Santanna Energy Services
Reviewed Feb. 13, 2015
Santanna was a lot cheaper and I thought maybe it will keep my bill down. Enrolling was easy and the customer service team was very courteous. I have always been satisfied with them and have recommended them to friends.
Thank you for the review and kind words Carol! We're glad that you are satisfied with our services and look forward to servicing you in the future. If you ever have any questions or concerns, do not hesitate to give us a call at (800) 764-4427. Thank you again for your review and recommendation!
Reviewed Feb. 11, 2015
I was getting ready to retire when Santanna came around, I took the time to research a little bit and found out that I could save money if I played my cards right so I decided to go with them. The enrollment was relatively simple. All I did was call them and they asked me a couple of questions and asked me to get my gas bill out. They told me the savings they could give me. Their customer service people are great... Knowledgeable, friendly, courteous, kind, obedient, cheerful, thrifty, clean and reverent. They're boy scouts. Santana Energy seem to be advocate for the customers.
Robert, thank you for the positive review, we're very happy that you're a satisfied customer! If you ever have any questions or concerns, do not hesitate to give us a call at (800) 764-4427. Thank you again for your kind words and we look forward to continuing to service your energy needs throughout the future!
Reviewed Feb. 9, 2015
So far my experience with Santanna Energy has been pretty good.
Megan,
Thank you for the short and simple review! We look forward to keeping your experience with SES a positive one. If you ever have any questions, please do not hesitate to call or email us.
Sincerely,Santanna Energy Services
Reviewed Feb. 8, 2015
The young man was very knowledgeable about your company and informative. Personable and friendly. Great customer service.
Doreatha,
Thank you for the kind words and review. We are very glad that you are satisified with our company and services. As always, if you ever have any questions or concerns please give us a call or email and we will be glad to take care of you.
Sincerely,
Santanna Energy Services
Reviewed Feb. 8, 2015
I've always had a good experience with Santanna. I've had them for three years now and it has always been very pleasant to deal with anyone there. Of course I like the lower prices, too. I'd definitely recommend them.
Gerald, thank you for your review and positive words about our services! We're glad that you are a satisfied. If you ever have any questions or concerns, do not hesitate to give us a call at (800) 764-4427. Thank you again for your review and for being a Santanna customer!
Reviewed Feb. 6, 2015
A salesman from Santanna showed me the bill and explained to me how it worked. It was cheaper than what I was paying. When I called I knew my promotional period was almost up but Santanna took care of it. Enrollment was good. I wanted a cheaper rate and got a cheaper rate. I didn't have to go anywhere and it was done in my very next billing cycle so I was pleased.
Kim, thank you for the positive review, we're very happy that you're a satisfied customer! If you ever have any questions or concerns, do not hesitate to give us a call at (800) 764-4427. Thank you again for your review and we look forward to continuing to service your energy needs!
Reviewed Feb. 5, 2015
I canceled my natural gas when I moved. They sent me an exorbitant final bill which I paid. I received a form letter from Santanna dated November 3, 2014 stating I was overcharged $ 337.93. I spent almost three months trying to get my money back from them. They used every stalling tactic and excuse not to pay me. They said they did not know my address, the amount was being verified, and on and on.
I called about eight times, and every time they said they would call me back that day or the next. They did not return any calls. It seems to me that overcharging, and then making it next to impossible to get your money back is their norm. If I paid late, I would get charged a penalty. They want you to give up trying. Finally, they said they sent a check on January 16, 2015. It never came until January 28. It was meter stamped by them a week after they said they sent it. I will never deal with Santanna again.
Reviewed Feb. 5, 2015
We like Santanna very much. It's great. When I called last year, we were not happy because one month our bill was $300 and the next it was close to $700. I didn't know what was going on. We called them and they said you have to call at a certain time and get the fixed rate. This year I remembered and called, and we got the fixed rate again. So we're very happy with them.
Betty, thank you for the positive review! We're glad that you are satisfied with our services and look forward to servicing you in the future. We appreciate you sticking with us despite the very harsh winter of 2014. If you ever have any questions or concerns, do not hesitate to give us a call at (800) 764-4427. Thank you again for your review we appreciate it greatly!
Reviewed Feb. 4, 2015
I signed up for Santanna last summer. I found my last couple of electricity bills had jumped (Dec/Jan of 2014/2015). Usually I just pay automatically but the jump caught my attention given that natural gas and oil are at record lows, and my bill was much higher than past years. What I found is that Santanna charges a 7.99 admin fee on top of a rate which is currently 0.08990 per kWH. This is higher than ComEd (0.07572) with an extra admin fee! The point of these alternatives is supposed to be to save consumer's money, not charge us more. I don't know if they are better with business customers, but as a residential customer, my view is RUN don't WALK from this company.
Hello Savdeep,
We are sorry to hear that you are were not satisfied with our electric pricing this winter. Please keep in mind that with Santanna Energy Services, you are signing into a fix rate contract which, unlike ComEd, will not fluctuate during heavy usage months such as the summer. While it is not guaranteed that you will save money with our plan, we offer premium service at competitive prices which many customers benefit from daily. If you would like to call or email us in regard to this matter, please give customer service a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com and we would be more than happy to help you with any problem you may have.
Sincerely,Santanna Energy Services
Reviewed Feb. 3, 2015
The cost of natural gas was getting high and Santanna has a good rate compared to other energy service. Enrolling with them was an extremely easy process - good customer service. I talked to them about three times and every time they have been absolutely great.
Thank you for the kind words and good review Linda! We're glad that you are satisfied with our services. If you ever have any questions or concerns, do not hesitate to give us a call at (800) 764-4427. Thank you again for your review and for being a Santanna customer!
Reviewed Feb. 2, 2015
I dealt with Rebecca and she signed me up for a new 12-month fixed rate contract. Generally, over time, I've been negotiating these contracts, I find it to be time consuming and laborious. But in this particular case, Rebecca got right to the point, gave me a fixed rate, explained it well, and I went and signed up, which I believe will go in effect approximately the middle of March. One of the primary reasons why I also chose Santanna Energy’s services was because they dropped their monthly management fee from $4.99 to $3.99 or at least that's what I was led to believe.
Robert,
We are very glad to hear you're a satisfied Santanna customer and are receiving the benefits of our program. We thank you for your review and look forward to continuing to provide your energy needs!
Sincerely,Santanna Energy Services
Reviewed Jan. 31, 2015
We thought we’d try Santanna Energy and see what happens. The customer service was very efficient and courteous when I enrolled. I’m on my second year and it's saving some change - not a lot, but everything counts.
Karen, thank you for the review and we're very glad we can help you save some money! If you ever have any questions or concerns, do not hesitate to give us a call at (800) 764-4427. Thank you again for your review and we look forward to continuing to service you in the future!
Reviewed Jan. 30, 2015
I've been on the do not call list since it was first created. They just called me with one of the scam / slam telemarketing calls. I certainly don't do business with folks that call me in spite of being on the do not call list. A complaint was also filed with the FTC.
Hello,
We would first like to apologize that your number was called. Please be assured that calling DNC phone numbers is strictly against company policy. If you could please give customer service a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help ensure that you do not receive phone calls in the future. Any documentation you may have to help this matter would be greatly appreciated as well.
Sincerely,Santanna Energy Services
Reviewed Jan. 30, 2015
I had no problems with Santanna Energy. There was an advertisement about them in my mailbox and I was looking for a better rate for my heat bill. I don't know that much about it and got their ad first. I've never shopped around for anything else, so I don't know if there are others out there. Enrolling with Santanna was very easy. They were very helpful and attentive, and answered my questions that I had at the time. It worked out good. I appreciated the time and they followed through.
Cheryl, thank you for the positive review! We're glad that you are satisfied with our services and we look forward to continuing to service your energy needs. If you ever have any questions or concerns, do not hesitate to give us a call at (800) 764-4427. Thank you again again for the review and for your business!
Reviewed Jan. 29, 2015
Enrolling was easy as they were knowledgeable and they did a good job of getting us hooked up. They did let us know that there was a better rate than the one we initially called on, and got us set up with that rate.
Sue,
We are very glad to hear you are a satisfied Santanna customer and we thank you for the positive review! As always, please give our customer service center a call in regards to any questions you may have about your account.
Sincerely,Santanna Energy Services
Reviewed Jan. 27, 2015
Santanna is a local business where I live. Their customer service reps made it easy to understand the program and they allowed me to actually talk to other suppliers before making a final decision. I chose them because of their rate. There have been a couple of times where I've had questions and had to call, and they always have someone answer the phone. You don’t get put on all kinds of extensions to get where you want to go. I’d recommend them.
Dawn,
Thank you very much for your positive review, we are very glad to have happy customers here in the local area! As you know, if you ever have any questions feel free to give us a call and we would be more than happy to help.
Sincerely,Santanna Energy Services
Reviewed Jan. 26, 2015
I looked into their gas service because the rates are a little less given the amount of fuel that we burn in the winter time - to save me some money. It was easy enrolling. I didn't have any problems with their people, but I've had with their corporate. When my one contract ran out, with computers and all that paperwork, why does it take two months to get the new contract through? They put you in this stupid package which charges an extra 20 cents per cubic feet of gas. One contract to the next, it should just roll over and start right there, but no. I told that woman "Oh, looks like I get the weenie" but she didn't say nothing.
Reviewed Jan. 24, 2015
Way back when they deregulated the electricity or the heat so that you could buy your own from a private company, there was a mailing from the gas company saying that there were choices available. One of them was Santanna. I think at that time, I compared the ones that were on the flyer and Santanna was the cheapest and they offered the option of buying gas in the summer and then you can use it in the winter. So that seemed like a good idea to me. I've been a customer of Santanna for quite a while now. My experience with them was pretty typical. You had to record your affirmation, saying you wanted to switch companies, and I'd say it was pretty smooth, pretty typical of what I've experienced in other places. I was overall satisfied with them.
Reviewed Jan. 22, 2015
I just got my first bill from Santanna Energy and so far I'm trying to figure out the bill. I've also got a million and one things, trying to get used to the level of oxygen I'm on. They just increased my oxygen in a different way I take it. But I've got my wings clipped. I can't go anywhere. I was very happy with that because you get all these phone calls. Apparently, there's different times of the year where you should call in for your electric. I also got a little better rate. But the bad part about it is they charge $10 a month if you switch them. I didn't realize I got into it. But it's there and I'm not gonna pay $10 a month to get out of it.
They brought the rate down to 74, because everything else I was looking at -- the point and time where I signed in was up to 10 and 11 on electric. And I use so much electric, I keep getting from Tom Wells Edison that I use three times what my neighbors use, but when you're on oxygen and you're on this concentrator, it's what you use. And you've got to run that thing 24/7.
But I'm happy with the way I signed up and their staff were very helpful. Whoever I talked to about Santanna, they had called me and the rate was quite a bit higher. I was just shopping around and I called back because I got a better rate. The man told me he could give me a better rate, and he gave me that 515 or something so I was very pleased with that, that he was on the ball and changed me to the proper rate before I even went into it. I don't know what's going to happen with these oil prices down with it, whether that's gonna affect the gas or not but overall, I'm very happy with Santanna. I would recommend it.
Margaret,
Thank you very much for the positive review! We are very happy that you are a satisfied Santanna customer. As always, do not hesitate to either give us a call or email if you have any concerns regarding your account.
Sincerely,Santanna Energy Services
Reviewed Jan. 20, 2015
I got a Santanna postcard from the mail. I got their electric service, and enrollment was problem-free. They were helpful and they had all the information I wanted. They do exactly what they tell you they're going to do. It's been great.
David,
Thank you for the kind words and we appreciate your input regarding your experience with Santanna. If you ever have any questions or concerns regarding your account, please give customer service a call and we would be more than happy to help you.
Sincerely,Santanna Energy Services
Reviewed Jan. 17, 2015
I haven't had any problems at all with Santanna except they raised my rate when my year was up and I called them and they put me on a lower rate and locked it in for another year, so I'm happy with them.
Hi Irene,
We're very happy to hear that you are satisfied with our services and rates. We apologize that you had a slight problem with the contract expiring, but we are glad you are a loyal Santanna customer! Thank you for your review and we look forward to providing you with the best service we can.
Sincerely,Santanna Energy Services
Reviewed Jan. 15, 2015
Some fellow from Santanna stopped here a few years back. We looked into energy services to find lower rates and they were cheaper. I was gonna go electric but it was more expensive, so I went with gas. The process of enrolling with Santanna was very simple. I just called them and they did it. It was a good experience. The customer service representative I talked to was great. Everybody was really cordial.
Hello Paul,
Thank you for your kind words and positive review. We are very happy that you're a satisfied Santanna customer. As always, if you have any needs do not hesitate to give us a call and we will be sure to help. Thank you again!
Reviewed Jan. 13, 2015
Santanna came over to my house and really explained the product. It sounded like a good idea, especially the gas and electric. Enrolling was pretty fast and easy. Customer service was very good and very courteous. I understood everything. They explained something about the bills and the utilities that I wasn't aware of. It is a good program and a good option for me and anybody that is a homeowner.
Oscar,
Thank you for the kind words, we are happy to hear you're a satisfied Santanna customer! We look forward to serving you in the future and, as always, if you have any questions feel free to call our customer service center to ensure your questions are answered. Thanks again!
Sincerely,Santanna Energy Services
Reviewed Dec. 30, 2014
In the city of Chicago there was an aggregation program recently and it didn’t allow me to choose who I wanted as a supplier. The city just said pretty much here you go, here’s the supplier for your place. So I went shopping around to see what I could find and I figured Santanna might be a good supplier to sign up with. Actually I first learned about Santanna Energy through one of my buddies, but you know how it is sometimes you hear about a new thing and you just got to check it out first so I called them just to make sure it was legitimate or I wasn’t getting scammed. And they’re pretty friendly, sounds like they have a young face and customer service is also available in Spanish so that was great. Anyway, I ended up signing up with them and the process took only about five minutes. As of now, haven’t had any issues with them so I’m happy and content with it. Hope that this can continue.
Hi Juan,
Thank you for the positive review, we are very glad that you are satisfied with our services! We also look forward to working with you in the future and thank you for being a customer. If you ever need anything, do not hesitate to give us a call at (800) 764-4427 and we'll get everything taken care of!
Sincerely,Santanna Energy Services
Reviewed Dec. 23, 2014
My experience with Santana Energy has been wonderful. I have had no problem with them whatsoever. The customer service is great and I'm really happy with them. I was shopping around for different companies and this was mentioned to me by my son and he thought it was a good idea. The representatives are very good, courteous and able to answer my questions. The service is excellent.
Thank you for the kind words and good review Shelley! We're glad that you are satisfied with our services. If you ever have any questions or concerns, do not hesitate to give us a call at (800) 764-4427. Thank you again for your review and for being a Santanna customer!
Reviewed Dec. 19, 2014
I've heard about them through word of mouth and friends... you’re always looking for a better rate. Since I recognized the name from this friends conversation we decided to look into their services. I filled out the form and everything was taken care of. Now we’re getting our electricity from them and everything’s going fine. No problems.
Thank you for the review and positive words Elaine! We are very happy that you are a satisfied customer, and as always you can give us a call at (800) 764-4427 if you ever have any questions or concerns! Thank you for being a Santanna customer.
Reviewed Dec. 15, 2014
I wanted to save a few dollars that’s why I chose Santanna Energy. I’ve been with Santanna a while. The program at the time that they were offering was stored related - I could actually pre-buy a portion of my gas in the summer months and then use it in the winter. Since then I’ve switched programs but the prices that I’ve been receiving have been actually good. I called the 800 number, somebody answered the phone, asked a few questions, and I was enrolled in their programs. It was easy to enroll in. I’m very pleased with the overall experience and the savings that I’ve received.
Thank you for the positive review of your experience with Santanna! We are very glad that the process was easy for you and that you've received the benefits of becoming a Santanna customer. As always, you can give us a call at (800) 764-4427 if you ever have any needs or questions! Thanks again Matt.
Reviewed Dec. 11, 2014
I called Santanna three years ago and have been with them ever since and have had no problems. The people are very courteous and they answer my questions. It was businesslike and I like business ran that way. They’re one of the best.
Thank you for the positive review and kind words William! We are very happy that you are satisfied with our services and are thankful to have you as a customer. If you ever need anything or have any questions, please just give us a call at (800) 764-4427 and we will be more than happy to help you out.
Reviewed Sept. 23, 2014
Can't add much that hasn't already been commented on. Our gas rate nearly tripled between Feb and March of 2014. The shysters who work for this company are rude, arrogant and generally unhelpful. Somebody needs to put a bullet in the head of Santanna's CEO Wayne Gatlin. SOBs like him need to get the message -- in no uncertain terms -- that running a scumbag/ripoff organization like this will not be tolerated.
Hello David,
We are sorry to hear that you had the same experience as others with the increase in prices in February and March of 2014 as this was an unfortunate situation. We also apologize if customer service, or any other representatives were rude as this is not the standard of our company. To explain the raise in prices as we have to many others, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in the higher prices that you experienced. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, and we will be more than willing to answer any questions you may have regarding our company or your account. We thank you for your review and look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed Aug. 13, 2014
My experience with this Tx based company is as most would expect... they were arrogant and their ego's were far larger than their brains our morals. They jumped my natural gas prices in Apr/Mar from approximately $7.60 in Feb to $16.32 in Mar. Upon calling them, they tried to tell me that they adjusted their prices because they hadn't purchased "enough" gas to supply customers and the temp's were worst than they had predicted. That's funny, because if you look up the temperature averages, for the last 10 years... they only varied by 2 degrees...LOWER!! They also say it will take up to 2 cycles before they are off as my supplier. That's bull!! I HIGHLY RECOMMEND THAT NO ONE ACCEPT SANTANNA ENERGY SERVICES AS THEIR SUPPLIER!!
Hello Brian,
We are very sorry to hear about your experience with us during the February and March months of 2014. Although the reasoning seems to have been explained to you, we would like to offer the explanation of the increase in prices. Unfortunate as it was, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in the higher prices that you experienced. If you could, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, and we will be more than happy to help with any issue on your account as well as help clear up any questions or concerns you have. We look forward to hearing from you soon and thank you for your review.
Sincerely,Santanna Energy Services
Reviewed July 14, 2014
I had a similar experience to those listed below. Santana was my gas supplier with normal rates of $5.90 mcf until Feb/March 2014 when my gas rate was raised to over $16 mcf. I was shocked to see my bill for $780 for one month. I called Santana and was told my contract expired. I asked why I wasn't notified. The RUDE customer service individual told me they sent an email (to an account I no longer had) saying my contract expired and I was on a variable rate and that was the rate... I'm so furious. That was nowhere near the going rate at the time because that day, I had my account switched back to consumers at a rate of $4.75 mcf. They never attempted to call but too funny, they are calling me now to sign up... NEVER AGAIN.
Hello Wendy,
We are sorry to hear about your experience with us in February and March of 2014 with the increased prices that customers experienced during this time period. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com and we can better explain why the raise in gas prices occurred, as well as clear up any questions or concerns you may currently have. We thank you for your review and look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed July 12, 2014
I had Santanna for 10 years, everything seem to go good until I used my credits and the bottom fell out. They were charging me a late fee each month and I paid them three weeks early. I finally contacted the Attorney General of Illinois to look into.
Hello Nick,
We are sorry to hear about the problem you had with us. If you could please give us a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would like to get more information from you and help resolve any issue you may have. If you have any documentation that could help, please provide that as well. We thank you for your review and look forward to hearing from you soon to clear this matter up.
Sincerely,Santanna Energy Services
Reviewed June 25, 2014
Off the charts high gas bill. I did my part by (freezing) and keeping my thermostat at 65. Still trying to pay my bill and won't be able to run my ac. Thanks Santanna for topping the charts as one of the worse rip off companies out there.
Hello Joyce,
We are sorry to hear about your experience in what we assume were the months of February and March of 2014. During this time period, many customers were affected by an increase in gas prices due to a number of factors such as an extremely cold winter, high levels of demand, and a shortage of supply. We apologize for any inconvenience this may have caused you. If you would like more information regarding this matter or have any other issues or concerns, please contact us at consumeraffairs@ses4energy.com or give us a call at (800) 764-4427. From there we can clear up any problems you may have. We thank you for your review and look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed June 25, 2014
I signed up with Santanna in May 2012. For two yrs. the price was $5.49 to $5.99. That was that till Jan/Feb Bill it went up to $7.60. Feb/March, it was $16.32. The next month went down to $6.39. What is up with that? I called them on it. They said "this is the worst winter we've ever had" - too bad for me. $200.00 extra in one month "I'm on very limited income" is not even feasible. How is it possible for them to get away with this and can they and if yes, Why?
Hello Donna,
We are very sorry to hear about your experience with us during the February and March months of 2014 and for the poor reasoning you were given during your phone call. To better explain the increase in prices you saw in February and March, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you could, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we will be more than happy to help with this issue or any concerns you may have. We look forward to hearing from you soon and thank you for your review.
Sincerely,Santanna Energy Services
Reviewed May 20, 2014
This company takes advantage of senior citizens and college students hoping they won't pay attention to full details of signing up with them. I am outraged that they took advantage of my senior parents. I came to help them with their Consumers bill being so high only to find they had switched suppliers to get a better price on gas. **. Consumers Energy price per Mcf last month $4.74 and the "deal" or "market price" for Santanna Energy - unbelievable - $16.50 per Mcf. Seriously what kind of market do they live in and how do they sleep at night knowing that seniors are on fixed incomes? Please make sure all your friends family and anyone else is aware. I will be going to MPSC over this. I am furious.
Hello Tamie,
We are very sorry to hear about your parents experience with us during the February and March months of 2014. This frustration has been experienced by many others. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you could, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we will be more than happy to help clear up any issues you may have. Please provide any documentation your parents may have as well. We look forward to hearing from you soon and thank you for your review.
Sincerely,Santanna Energy Services
Reviewed May 5, 2014
Santanna doubled my charges in one month's time - without any notice to me at all. When I called to speak with a manager, I was told that a manager would call me back. Two days later I get a message left on my voicemail stating that my account had been cancelled and so the "manager" didn't think we had anything left to discuss. I called my gas company back, DTE, only to find out that Santanna never did cancel my account, and was still charging me! I now have a $1000 gas bill for ONE month.
Hello Natasha,
We are sorry to hear about the unexpected increase in prices and poor communication from customer service. This is not acceptable and certainly does not represent the standard that we hold our employees to. If you could, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we will be more than happy to help explain the reasoning for the increase in prices in the early months of 2014, as well as help clear up any other issues with your account. We look forward to hearing from you soon and thank you for your review.
Sincerely,Santanna Energy Services
Reviewed May 3, 2014
Santana Energy Services, by phone and letter, stated that we were guaranteed natural gas prices 3-5 cents lower than the NICOR rate. Over the past 3 months, I was outraged to find that I was receiving bills at almost twice the cost. ($1.18/therm Santana; $.68/therm NICOR)
Hello John,
We are sorry to hear about your dissatisfaction with our rates in the early months of 2014. This is a common frustration and to help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you could, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we will be more than happy to help with this and help clear up any questions or concerns you have. We look forward to hearing from you soon and thank you for your review.
Sincerely,Santanna Energy Services
Reviewed May 1, 2014
I am getting the runaround from customer service on my account. Here's my problem. I have been a Santanna customer for 20 years. I received a bill for February service that was triple my budget plan. When I called my account representative, I was basically hung up on by him saying, "You want customer service (barely was able to get a word out of my mouth)." So on to customer service where I spent over a week trying to understand why they bought gas at the highest price in recent history (February) when I have a contract for them to purchase at the lowest price times and store. Finally, I was told that I did not have a contract by this customer representative. As I look at my contract that does exist, I tell them there must have been a mistake on their end. Okay, I'm told, "We will look into it and get back to you." Another week no word. I called again. This time I was given the rep's supervisor to contact. Left message, no response. Serious integrity issues here with this company. Serious customer service issues with this company. Are they taking advantage of others due to the extreme temperatures this past winter? So far, no satisfaction for me.
Hello Steve,
We are very sorry to hear about your experience with us during the February and March months of 2014 and for the poor communication you received from both customer service and the manager. This lack of response is unacceptable and we thank you for bringing it to our attention. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you could, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we will be more than happy to help with the issue on your account and help clear up any questions or concerns you have. We look forward to hearing from you soon and thank you for your review.
Sincerely,Santanna Energy Services
Reviewed April 23, 2014
I can't believe how our recent gas bill went too high. Feb bill was about $290, while March bill went around $481 even though we are not in our home Monday thru Fri and are only there on weekends and not using much gas at all. Just a horrible company. They are charging us at such a high rate. I am going to disconnect the service with them ASAP and will never go back to them. I am also going to complain about them to the BBB, so some legal action can be taken against them. Very upset at this time....
Hello Amde,
We are very sorry to hear about your experience with us during the February and March months of 2014 as many others have also voiced their frustration during this time period. Although you may have not been using much gas, energy prices experienced an increase during this period for multiple reasons. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. We look forward to hearing from you soon and thank you for your review.
Sincerely,Santanna Energy Services
Reviewed April 22, 2014
A lot of my experience with Santanna involved all the issues other people brought up, but this is one issue that I haven't seen addressed. Not only did my rates skyrocket within a two month period but I started getting non-stop phone calls wanting the full payment ($600+) within a month of receiving that bill. They would call up to four times a day, sometimes leaving messages and sometimes not. I would call back, tell them about the payment I had just made to Nicor and they would leave me alone for a week and then start the calling all over again! I never missed a payment, just not the full amount! It was definitely harassment and they will be losing me as a customer!
They also sent two disconnect letters during the last two months. The large bill came at the end of Feb. I made a payment every month to Nicor. It has not even been three months since the initial large bill and they have threatened to disconnect twice during that time and the endless phone harassment. I ended up sending a check from a credit card directly to Santanna Energy for the full amount I owed them. I will keep sending Nicor my regular payment and change my energy provider.
Hello Marla,
We are very sorry to hear about your experience with us during the February and March months of 2014 as well as the frequent phone calls you received. This is not the proper way to handle this situation and we apologize for any annoyance that we may have caused. If you could, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. We look forward to hearing from you soon and thank you for your review.
Sincerely,Santanna Energy Services
Reviewed April 15, 2014
Same story as others posted. Thought I was on a fixed rate - called to find out what happened and was told I was sent a letter a year and a half ago telling me I was switching to market rates unless I replied within 30 days. No recollection of receiving the letter. Asked why they did not send out annually - they said they didn't have to. I asked why the market rate shot so high and the claim was due to the excessively cold winter. After getting off the call, I checked Consumers Energy's rates and they are less than 1/3 of what I was billed this last month. This company has no conscience and horrible customer service. I'm done with them.
Hello Gordon,
We are sorry to hear about your experience with us during the February and March months of 2014 as energy prices increased during this period. We are sorry for your prior experience with customer service as well, as this is not representative of our company. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and provide information on our contract rates and prices as well. We look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed April 10, 2014
Same story as everyone else. Checked my bill today as we are on the budget plan and near the end of the cycle. Last month's remaining balance was approximately $52. Looked at it today and my total for ONE MONTH is $758!!! Consumer's and Utility services commission would not help saying they are 'unregulated'. Santanna more or less said too bad, pay up. I'm calling every news station I can find to expose this scum and try and get our money back. Anyone else that would like to talk to the tv stations, email me at **. I am NOT letting this go without a fight!!
Hello Vicky,
We are sorry to hear about your experience with us during the February and March months of 2014 as many others have also voiced their frustration during this time period. To help explain the increase in prices as we have done to many others, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. We look forward to hearing from you soon and thank you for bringing this to our attention.
Sincerely,Santanna Energy Services
Reviewed April 8, 2014
I called and spoke to a person whose attitude was "tough, pay the bill or Consumers will turn off your gas". I called Consumers and got no help. They don't control what the gas supplier charges. Santanna said that I agreed to change suppliers in 2010 via a phone conversation. I don't do business over the phone talking to a "voice" that I have no idea who I'm talking to.
Hello Robert,
We are sorry to hear about your experience with customer service during the period of increased energy prices of February and March of 2014. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and clear up any questions you may have. We look forward to hearing from you soon and thank you for your review.
Sincerely,Santanna Energy Services
Reviewed April 8, 2014
In 2011, I signed a contract with a door to door salesman for a 12 month fixed price gas bill through Santana Energy Services. I was going to still get my bill from Consumers Energy. I gave a verbal agreement with someone from their company over the phone. I think I received some sort of welcome packet after signing up, but then never received anything else. Apparently in Sept. 2012 I was sent something saying my 12 months was coming to an end (I never received anything) at which time Santana would charge me free market prices if I didn't call and sign up for another 12 months fixed rate. I did not know for the last 18 months that I was still contracted with Santana or that I was paying whatever they wanted to charge me.
March of 2014 I received a bill for $290.35. I live in a two bedroom single story home and turn the heat to 60 during the day. When I called Santana 4-7-14 I was put on hold for 10 minutes and then when I asked why I was paying 16.11 dollars per metered hour the customer service representative repeated over and over that I signed a contract, that I was sent something in the mail once 18 months ago and tried to explain free market. I asked for a manager several times while he continued to explain the same things over and over. After insisting on speaking with a manager I then was connected with a Denise and she gave me the same explanation. I told her I thought this was a scam and that reputable businesses don't need to have door to door salesman.
She explained that there are several ways people sign up with her company: telemarketing, online and door to door. I at this time was very upset and I let her know by saying this was a crappy business. I told her I didn't think that she cared, and I could tell that she received these types of calls daily. She then told me that I wasn't being professional and that I signed the contract. I told her I wanted to be off their service in which she told me she would start the cancellation process which can take up to two billing cycles. I feel very taken advantage of and am looking for some help.
Hello Kimberly,
We are sorry to hear about your experience with us during the February and March months of 2014 as many others have also voiced their frustration during this time period. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue. From there, we can also explain how our contract agreements work as it seems this may have led to confusion in this scenario. Thank you for the review and we look forward to hearing from you.
Sincerely,Santanna Energy Services
Reviewed April 7, 2014
I received my bill on 3/19/14 and my charge was $16.32/mcf. I contacted Santana to discuss and was told I could be provided a fix $5.90 and I asked would it be on this bill and was told yes. Now they are saying they can't do that. I encourage everybody to complain to the Attorney General and cancel your service with them. That is what I have done and that is the only way we will get a refund from these crooks.
Hello Virginia,
We are sorry to hear about your experience with us during the February and March months of 2014 in which energy prices experienced a large spike for multiple factors. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and give you an explanation of our services and rates going forward. We thank you for your review.
Sincerely,Santanna Energy Services
Reviewed April 6, 2014
Complained about the OUTRAGEOUS GOUGING. Only explanation given is they have no control of prices for natural gas. I do not know how true this is. I have been duped and GOUGED! I asked for a refund and the attitude of the Customer Service Rep was explanatory with no sympathy. Her name is Angela and I spoke with her on 4-2-2014 at 1:53 p.m. Can you help me with this?
Hello Samir,
We are sorry to hear about your experience with us during the February and March months of 2014 and we are here to help explain this increase in prices, as well as answer any other questions you may have. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. We look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed April 6, 2014
They lure into converting to their company by offering a low rate. That rate expires approximately 11 months later. At that time you can expect your gas bill to triple. Our gas bill went to 470.00 per month for a residence that was approximately 1500 square feet. When I called them they offered another "low" rate, temporary of course, then said "it may take 60 days to switch so don't expect your bill to go down anytime soon." We have spent 1,000 in two month on our gas bill and this is at the "senior rate".
Hello Deborah,
We are sorry to hear about your experience with us during the February and March months of 2014 as many others have also voiced their frustration during this time period. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. We look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed April 5, 2014
Santanna used "stability of rates" as the reason to choose their service. When I noticed I had paid more for their rates than Nicor charged for past 2 years, I told them I wanted to stop their service. Their rates then increased to 2.35 times the rate that Nicor charged for same period. This does not match with the "sales pitch" given originally that their service would stabilize rates. Since these changes occurred in coldest months, the difference was hundreds of dollars.
Hello Greg,
We are sorry to hear about your experience with us during the February and March months of 2014. While Santanna does offer a contract rate, which it seems you may have been on, the months of February and March were especially tough on energy prices. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. Thank you for your review and we look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed April 4, 2014
Santanna Energy have increased rate in several times without notification. Current Consumer Power rate is $4.70 per MCF and Santanna is charging $16.32. Santanna Customer Service explains that after one year of service, account becomes unprotected and could be charged with any rate. They have offered me an option to lock rate $5.90 per MCF for the next season but keep paying $16.32 for the current one. I have asked to stop service immediately. I believe if anyone is looking not to be surprised with the bill for heat, just stay away of Santanna.
Hello Alex,
We are sorry to hear about your experience with us during the February and March months of 2014. To help explain the increase in prices in these months, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. Thank you for your review and we look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed April 4, 2014
My bill was double with Santanna Energy Services than it would have been with Nicor. So when I go to cancel with Santanna. they tell me they can reduce my rate in half if I commit for one year. Why didn't they call to offer that on the phone? You always have to stumble upon savings with this company. I will never go back - sticking with Nicor!!!
Hello Bonnie,
We are sorry to hear about the confusion with the services and contract rates that we offer. If you could please give us a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this and provide any information that is necessary to resolve this issue. You can additionally review our rates and services at our web site which is located at www.santannaenergyservices.com. We thank you for your review and look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed March 31, 2014
Santanna Energy increased my rate without notification. Which is outrageous and robbery. They pressure and harass you into going with their company in order to pull something like this. This should not be allowed. I called and the lady told me that it was a market rate yet she offered to put me into a 12-month contact at the $5.49 rate. That doesn't make sense. What they did was defraud the residents of Michigan. It sounds like they are pressuring us into signing a 12-month contract with them by increasing our rate to an outrageous rate. I cancelled my service but was told that it was up to my energy provider. I was told that it would take another billing cycle. I cannot afford to pay another very high bill again at a rate of $16.32. This is terrible. I am outraged.
Hello Bessue,
We apologize for your experience with us during the February and March months of 2014, in which gas prices were subject to heavy increases. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. We apologize for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. Thank you for bringing this to our attention and we look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed March 30, 2014
I took a good look at my heat bill when it went to $597.91 and saw the huge Santanna price bump. I have called the MPSC, the MI AG office and the gov. Interestingly when I called the BBB, they assured me there was no complaint on Santanna. Santanna even brags about their good standing with the BBB on their stationery. Regardless, I am filing a complaint with the BBB but am wondering if they are legitimate.
Hello Gerry,
We are sorry to hear about your experience with us during the February and March months of 2014. To help explain the increase in prices as we have done to many others, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. Thank you for your review.
Sincerely,Santanna Energy Services
Reviewed March 29, 2014
Santanna has now charged my mom and dad, both 80 plus years of age on a fixed income, $16.32 per mcf total bill $512.15 for March and $512.72 for Feb. 2014. This is not a company you want to do business with. The lady employee, Denise **, was totally rude and needs to be fired or reprimanded for her conduct with me and my parents. I will be reporting this to attorney general's office and with BBB. I hope other people do the same so something is done to correct this issue!!!!
Hello Donald,
We are sorry to hear about your experience with us during the February and March months of 2014. To help explain the increase in prices as we have done to many others, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. We would also like to apologize for the experience you had with customer service as this is not representative of how Santanna operates.Thank you for your review and we look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed March 29, 2014
Like everyone else on this forum, I had the same issue and looks like we are all in Michigan. The person was not rude and looked like she was aware of this situation and complaints everywhere and the comments online. All she could offer is a fixed one year rate of about $5.69 per unit, a third of what they charged us all at $16.42 in Feb / March. So for now, I signed up with them and will have to remember in 12 months as they don't send reminders or anything. Meanwhile, I am going to shop around. Anyone else know of other companies and what rates they are offering? Thanks.
Hello,
We are sorry to hear about your experience with us during the February and March months of 2014, and thank you for signing on as a continued customer of Santanna. To help explain the increase in prices as we have done to many others, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. Thank you for being a Santanna customer and we look forward to hearing from you soon!
Sincerely,Santanna Energy Services
Reviewed March 28, 2014
Much to my surprise, my heating bill went from averaging $250 during the winter months to $595 this month (March 2014). I called Consumer's Energy, got lots of information, called Santana, talked with a girl named Brenda who was extremely rude, requested a supervisor (all in meetings), basically got nowhere. We discussed all the same things your readers/responders have mentioned. I asked her why a notification/explanation for the huge increase was not sent out, her reply was, "We have too many customers to do that". Now they have one less - ME. From what I have read in this forum, this same thing is happening to many people. I guess having regulation on a public utility in this case saves money. Wish I had known this back when I switched. Learned another lesson at my age!!
Hello Gail,
We are sorry to hear about your experience with us during the February and March months of 2014, as well as the poor experience you had with customer service. There is absolutely no reason for rude customer service and we apologize for this. To help explain the increase in prices in these months, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. Thank you for your review and we look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed March 28, 2014
I was beyond shock when I received my last billing and discovered the outrageous increase in cost. $16.32/mcf. In checking with other possible suppliers, nobody even comes close to what you charge, nobody! It appears to be a "bait and switch" operation. You tell everybody that you sent out letters to inform everybody of the increase, are you crazy!! Nobody would agree to that. Never did I receive a letter and I doubt very much anybody else did. Do the right thing, make this right.
Hello Tim,
We are sorry to hear about your experience with us during the February and March months of 2014. To help explain the increase in prices as we have done to many others, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. Thank you for your review and we look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed March 27, 2014
This winter was extremely cold in Michigan, so our gas bill was pretty high, around $200, which I didn't question because we don't have the greatest insulation and I like the house very warm. I went to pay my bill yesterday and saw that it was $519! This is outrageous! Upon reviewing my bill and those previous, I saw that Santanna had nearly quadrupled the cost of gas! How can they morally do this? When I called to question it, they refused to do anything about it, so my husband called and spoke with a supervisor. He was told that they are not going to do anything for anyone who has this problem. We are on a month to month plan with a variable rate which I didn't realize until now. I am floored and have never heard of a company doing this and getting away with it. And the attitudes of the people we spoke with were awful as well. Needless to say we are changing carriers, but may have to deal with this crappy service until the new service company takes over. DO NOT USE THIS SERVICE!
Hello Kathryn,
We are sorry to hear about your experience and for the poor attitude from customer service in this situation. This is not the standard of which we hold our employees to and we thank you for bringing this to our attention. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with this issue and any others you may have. Thank you for your review and we look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed March 27, 2014
I received a letter today from Santanna which states that my cancellation would be done in 1 to 2 billing cycles. Odd part is they couldn't provide proof that I signed up with them EVER. I called my own energy provider and explained everything and she cancelled Santanna while I was on the phone. Don't let them lead you to believe that you have no choice. You don't have to wait it out.....call your original company and get them cancelled. The Consumers representative also advised that NEVER show Santanna an energy bill because all they need is a POD number from it without your signature or acceptance. Once they have that they switch you and lie about it afterwards. Anyways....get them cancelled asap. They lost 8 million (3.3 mill to residents) in a 2005 lawsuit in Illinois. Didn't learn their lesson I guess.
Hello,
We are sorry there was confusion with your account, and if this is still a concern or you would like to check further into the matter we would be happy to do so. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com and we can look into your account as well as answer any questions you may have. Thank you for your review and we look forward to hearing from you.
Sincerely,Santanna Energy Services
Reviewed March 27, 2014
I shocked to see my gas bill this month. I called Santanna and was told that because my contract rate had expired I was being charged their variable rate. It is over twice what I was paying and what I have found other providers are charging. I cancelled with Santanna but was told it could take one to two billing cycles before the change takes place. This is happening during the highest usage months of the year. I did call the Michigan Public Service Commission and after some discussion, they did file my complaint and said someone would look into it.
Hello Theda,
We are sorry to hear about the pricing issue you had with us. It seems that this issue happened due to the expired contract, as you stated, and due to the high prices that were seen in February and March. To explain, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com if you have any further questions or concerns.
Sincerely,Santanna Energy Services
Reviewed March 27, 2014
After receiving a telemarketing contact about one year ago, I decided to sign up for gas purchase from Santanna Energy. No problem the first year, but as many others experienced my rates quadrupled for March 2014. I was informed by a very helpful Santanna contact that my rates went up because of demand due to weather in the 4 states that Santanna supply gas to, including Michigan. I was placed from the special sign-up rate to the individual rate and was not informed of the cost increase beforehand, Michigan Consumer Energy rate is capped below $% and review of my gas bills prove this over the last 12 months. This was a rip-off by Santanna. Fortunately I was able to cancel service after completion of the billing cycle. (The person I talked to on the phone quoted this months rate at $5.90). I relearned a lesson that I already knew; hang up on all telemarketers.
Hello John,
We are sorry to hear about your experience and thank you for your patience during the months of February and March. As it seems it has already been explained to you previously, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com if you have any further questions or concerns.
Sincerely,Santanna Energy Services
Reviewed March 27, 2014
There was a lawsuit filed against Santana Energy in 2006 in state of Illinois for defrauding customers. Company filed bankruptcy to get out of it but somehow managed to move on to work in Michigan after paying of fines and penalty and refund to its customers. Other thing you all can do is switch over back to your original company under someone else's name in your household and you won't have to deal with Santana if you are not in contract with them and they are playing with you to surrender you back to your original gas company. It is true Santana has been telling their customers that they will turn off the service in seven days but they keep going on and on for two billing cycles. If this is happening to you, file a report with Michigan Attorney General like others did in Illinois in 2006. Together you all can stop this company from scamming people. I hope this helps.
Hello Ron,
We are sorry to hear about you opinion of our company and services. If there is any issue with an account that you have or have had with us in the past, please give us a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have.
Sincerely,Santanna Energy Services
Reviewed March 26, 2014
February 2014 gas charge $7.60 per Mcf. March 2014 gas charge $16.32 per Mcf. I cannot get a hold of anyone to explain why Consumers Energy is still at $4.7098 per Mcf and Santanna over doubled their price. Cannot reach anyone at Santanna.
Hello Kenneth,
We are sorry to hear about your experience and would like to explain the rise in prices that were seen in February and March. We would also like to apologize that we were not available to explain the reasoning for these increases. Energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com so that we can address any issues that may be ongoing or answer any questions you may have.
Sincerely,Santanna Energy Services
Reviewed March 26, 2014
On 18 February when I saw my gas bill for $330, I called Santanna to find out why my rate was so high. I was told that I was on market rate for the past 2 years. They said they sent me a letter after my initial 12 months informing I will go to market rate. The lady said that the market rate for my last bill was $5.99 ... strike 1. I do not recall seeing that letter, so to move forward, I asked what can be done and she said they will fix my rate at $4.59 and it will go into effect next cycle. My billing period is from 21st of the month to the 21st of the next month. So next bill for Feb came at $298 and according to the way I understood from the lady that invoice should have been my next cycle. I called her on the 18th and the closing was 21st. SO the billing cycle was closed AFTER I called. So that bill was still under the market rate ... strike 2 ... She prepped me and I expected that bill to be high .... and it was. Now in March I received a 3rd bill for a total of $550 and when I called they said that my rate was still at market rate $16.32 for March ... strike 3. I called again and the person on the phone said that I used the gas and they cannot do anything for me. And he added that the new rate will go into effect next cycle ... when does that begin? He said next month !!!
In other words WE ARE AT THEIR MERCY .... and they can interpret the end of any billing cycle the way they want to .. TO THEIR ADVANTAGE. They were not clear with dates when they sold me their product. Their "Billing cycle" is not clear and not defined. Today when I called, the man told me that the billing cycle is from the 1st of the month till 30th of the month. So when I asked him, "Why is my reading date and bill dates different?", He was unable to answer me clearly, and said that any changes to the billing cycle may last 2-3 months. He said they send the rates to Consumer Energy at the end of the month and he does not know when these are processed by Consumer Energy. I still have to pay triple my gas bill. I feel duped and I feel they took advantage of me. I trusted them. Can anyone advise me what to do?
Hello Raed,
We are sorry to hear about your experience you had earlier this year. It seems that this may have been a pricing issue related to a harsh winter, rather than a contract issue. To explain, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com so that we can address any what happened in this situation and answer any questions you may have. Thank you for your review and we look forward to hearing from you regarding this matter.
Sincerely,Santanna Energy Services
Reviewed March 25, 2014
In the last few months, Santanna Energy Services has quadrupled the mcf price. I know 20 friends and business owner friends that have seen their bill skyrocket! Not only did Santanna raise the mcf to $16 but it was done when most places used twice the amount of gas due to the weather! This has the making of a smash and grab. No savings.
Hello Randy,
We are sorry to hear about your experience and would like to explain the rise in prices that were seen in February and March. Energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com so that we can address any issues that may be ongoing or answer any questions you may have.
Sincerely,Santanna Energy Services
Reviewed March 25, 2014
This company is nothing but criminal! They increased rates by 242% between February and March. When you call them to drop them, they refuse to give you the confirmation information you need to supply to Consumers Energy to switch gas suppliers. On top of that, they force you to pay their rates for 2 months or longer after you request cancellation! They need to be shut down and thrown in Gitmo!
Hello Patrick,
We are sorry to hear about your experience and would like to explain the rise in prices, as we have done to many others. Energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com so that we can address any issues that may be ongoing or answer any questions you may have.
Sincerely,Santanna Energy Services
Reviewed March 25, 2014
I had the same experience as above. I received my Consumers bill on 3-21-14 and I about hit the floor. It was 473 bucks for one month. My last month's bill was $161.00. After calling Consumers, they helped me figure out that they were charging me $16.32 per mcf and Consumers was charging $4.70 big difference. I called Santanna and told them to cancel their services with me so Jazier at ext ** told me no problem and to call Consumers Monday and they would finish the cancellation process for me. I called on 3-25-14 and Consumers had not got the cancel letter and told me I had to call Santanna. I called at 8 am and asked to speak to a supervisor and was told they were in a meeting and would be out around 11 am. So I called back at 12:20 pm and still cannot talk to a supervisor because they were still in a meeting and asked if I left a message and I did leave a message with one of their so-called supervisors. Haven't gotten a call back yet, I called again and talked to another customer service person and was told it takes 2 billing cycles to cancel with them. I did call and make a complaint. I see nothing in my paperwork from them that states it takes 2 billing cycles to cancel. I am not happy and I am going to stay on them. Who can afford that?
Hello Debbie,
We are sorry to hear about your experience and would like to apologize for your frustration with customer service. This is not representative of the standard in which Santanna holds our employees to and we again apologize. To help explain for the raise in pricing, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, so that we can address this issue or any questions you may have at this point in time.
Sincerely,Santanna Energy Services
Reviewed March 24, 2014
For all who were overcharged for this past January bill at a whopping $16.32 per mcf. Call Michigan Public Service Commission at 1-800-292-9555 and file a complaint or go online at Michigan.gov and file an online complaint at MPSC. We need to get reimbursed for this outrageous price gouge and be released immediately not taking 1-2 months of future gouging.
Hello Tina,
We are sorry to hear about the experience you had with us. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com and we can give an explanation of the increase in prices and help you with any other issues that may be ongoing. Thank you for the review and we look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed March 24, 2014
I also received a bill from my power company for natural gas and found that santanna had gouged us $11.62 more than the power company. They talked me out of using if you listen to their phone message they claim to be the cheapest way to heat your home or business false advertising. I would say everyone needs to make a formal complaint to the AG's office bill office...I also called the MPSC office and since they aren't regulated in this state, they can't do anything about it but the AG's office has to, if enough people do formal complaints. What we should do is find a lawyer and start a classes action lawsuit on them for gouging and false advertising....
Hello Albert,
We are sorry to hear about your experience. To help explain for the raise in pricing, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, so that we can address this issue or any ongoing issues you may have. Thank you for your review and we look forward to hearing from you.
Sincerely,Santanna Energy Services
Reviewed March 24, 2014
I have called multiple times and asked the same question over and over. Why have Santanna gas prices doubled in the past month? I got one response from a very rude women telling me it's raised that much because everyone else price went up as well. I explained to the rude women that according to the internet rates all other gas suppliers prices are half the cost if not more then half the cost LOWER than Santanna! I was lied to and treated like crap! I told her to cancel my contract and she bluntly told me she already had. How can this be legal? How can this company charge one person more than the other and say it's due to the economy? This company should be ashamed of itself! I also asked her why did they not send a statement out to let people know what they were doing? The rude women then asked me, "Why would we do such a thing?" If that doesn't tell you how this company works then I don't know what will. What kind of company has their employees LIE to the very same people keeping this company going. I would NOT recommend this gas supplier to anyone!
Hello Amanda,
We are sorry to hear about your experience and would like to apologize for your frustration with customer service. This is not representative of the standard in which Santanna holds our employees to. To help explain for the raise in pricing, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, so that we can address this issue or any ongoing issues you may have. Thank you for your review and we look forward to hearing from you.
Sincerely,Santanna Energy Services
Reviewed March 24, 2014
Santanna energy is charging 16.32 market rate for March 2014 when consumers is at 4.5. If this not price gouging I don't know what is.
Hello Anthony,
The prices you are speaking of in your review were due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any problems you may have.
Sincerely,Santanna Energy Services
Reviewed March 24, 2014
After reviewing my Mother's account today, and seeing that she was charged $16.32 per Mcf for the natural gas she used, I have decided to contact the Attorney General as this is akin to price gouging as the propane suppliers have done. I will be calling the number on the bill to inquire about a credit and also switching immediately back to Consumers. As stated in other complaints, please contact the Attorney General as this is very unfair and also a burden for a fixed income Senior Citizen.
Hello Joann,
We are sorry to hear about your experience and would like to explain what likely happened with your mother's account in this scenario. Energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with your problem or any other issues you may have at this point in time.
Sincerely,Santanna Energy Services
Reviewed March 23, 2014
Like many other customers I did signed with santanna for a fixed rate but what happened is that I didn't review my bills lately and just pay as my rate should be around. 60 for ccf and that's what I paid for on January and on December I paid .549 for ccf. But on the last two month the price doubled as my last bill on they charged me 1.208 for ccf, that's almost the double and as I remember I was promised that after the year it won't go up more than 10 percent.
Hello Moustafa,
We are sorry to hear about your experience, and we are here to explain the reason for the increase in prices in February and March. Energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help explain further and resolve any issues.
Sincerely,Santanna Energy Services
Reviewed March 22, 2014
In 2011, I got a sales call to switch from consumers to Santanna Energy to save on my gas bill. The sales rep gave me a fixed rate for one year and then said I would be on a variable rate that would never go 10 percent above whatever consumers energy was charging plus many other promises that proved to be untrue. I signed up and have not had a fixed rate for two years.
According to Santana, they sent me a letter in Feb of 2014, stating that I was on a variable rate and that I needed to call them to be placed on a fixed. Never got that letter and even more interesting is that I didn't get one for 2012 or 2013 after my 2011 to 2012 fixed rate was up. So just like every other person on this page in March my bill tripled to $770. We called Santana to fix the problem. I was told they would not be adjusting the bill. I asked to hear the recording of when I switched and they played it for me. Of course all the promises and agreements from the sales rep were not available. Only the parts where I said my name, address, account number and yes.
I told the rep from Santana that the sales rep had promised certain conditions (even on a variable rate) to me and asked to hear the rest of the recording. But no go. Santana told me that my rate was competitive with the market. I asked if I was on a fixed rate with them what would it be today. I was told $5.90. So I am being charged $16.23 but the competitive market rate is $5.90? By the way Consumer is a buck less than that.
I also called consumers and they said they were just a middle man and could do nothing. I believe this is a cop-out and if a company is cheating and lying to customers then a big company like Consumers Energy has the ability to call, or notify some agency about fraud. After all I am trusting Consumers Energy with my credit card and banking information they should have and minimal responsibility to protect even as a middle man.
But they said by law they have to be neutral and if a company is acting in bad faith, lying to customers and cheating them, then all they can do is collect or shut of the gas. So I call Michigan Public Service Commission at 1800-292-9555 and ask for help. The rep is very rude and states that I signed up for a variable rate. She does not even want to look into it. I told her that that sales rep promised certain standards of a variable rate that were not met. Finally she agreed to only listen to the recording which of course will offer no help. I left my contact info with a manager of Santana in the hopes that this can be fixed.
Hello Casey,
We are sorry to hear about your experience and the terms that were stated when you signed up. This is not representative of how Santanna operates and we would certainly like to get more information from you on this issue. To explain the increase in rates during February and March, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with your problem. Please provide any documentation you have to help resolve this issue as well. We look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed March 22, 2014
Please join me in filing your complaints regarding price gouging with the Michigan Attorney General. Customer service also tried to tell me his supervisor may not pick up. In that case he instructed me to leave a message. I told him that would not be happening and that he would retrieve my call if supervisor was not available and he was to check her office before transferring. He did. I spoke to **. She gave me the same lines about a hard winter, increased usage, market price, letter sent. I was given the address for the legal dept, however. You will need this for you complaint. 425 Quadrangle Dr Ste #200, Bolingbrook IL 60440 (Attn: Quality Assurance).
Hello Chris,
If you could please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with your problem. Please provide any documentation you have so we can better understand what your issue was from the start. Thank you for your review and we look forward to helping you resolve any issues you may have.
Sincerely,Santanna Energy Services
Reviewed March 21, 2014
Santanna has raised our gas rate from $5.99/Mcf in January to $7.6/Mcf in February to $16.32/Mcf in March; this is the one I noticed. When I called their customer service, they (Angela) said Santanna uses the Market Price to determine what they charge their customers. I researched this and there may have been an increase in the true Market Price (~25%) but it did not almost triple in two months or more than double in one month.
They would not offer any type of substantiation or documentation to justify their price. I asked how they can do this without any notice, they said they sent me a letter when my fixed rate ended (after one year). I did not receive this letter so I asked them to email it to me, which they did. After looking at the emailed letter, I am certain I did not receive it. I would not have thought it was "junk mail" like they suggested I did.
After about three days of trying to contact a Supervisor, I had a conversation with one this afternoon, Martha **. She was absolutely no help. She offered nothing in terms of substantiation for their pricing or documentation that breaks down their rates. DO NOT BELIEVE they base their price on the Market Price, they do not!
I called Santanna again and cancelled my service with them - immediately. My next call on Monday 8:30 am will be to the Michigan Public Service Commission, 800-292-9555. Has anyone filed a formal complaint with the State of Michigan Attorneys General Office? I am also planning to call them and the BBB. I can't believe that a formal investigation has not been initiated regarding Santanna's unsubstantiated rate increase. Please pass this message on to never trust Santana Energy and to cancel your service with them. Gas is just not that high, and they are very very greedy and they are liars!
Hello David,
We are sorry to hear about your experience and would like to explain the increase in prices you experienced, as we have to many others. Energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with your problem and address any other issues you may have. We thank you for your review and look forward to hearing from you soon on the matter.
Sincerely,Santanna Energy Services
Reviewed March 21, 2014
Santana Energy tells me they contacted me Aug of 2011 and I accepted a contract for lower gases prices with them, and locked in for 1 year. I am not doubting that I did that. However, they said they recently sent me a letter and said I was not on a contract and the charges would go up. I did not receive a letter. I also did not realize that I still had Santanna as a third party provider. My bill for February was 184.00 (charging .659 pcf) and now my March bill is $281.03 (charging 1.21 pcf). I contacted Santanna, they informed me I was not on a contract and winter has been hard everywhere. Yet when I call DTE they are charging .471 pcf. I have asked to cancel, they finally sent a letter but won't release me for a month, so I will have another month of the outrageous charges. They are rude and each person tells you a different answer, talking with supervisor got me nowhere. I have called them at least 12 times this week. This is outrageous and gouging. I am finding that no one can help me. How can this company gouge all of us, and there is nothing we can do?
Hello Lorie,
We are sorry to hear about your experience and billing complaint with us. It seems there are a couple issues here with either your contract expiring or the increase in gas prices in February and March. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com and we will be more than happy to resolve this issue or any ongoing issues you may have. If you have any documentation that could help with this, please have that ready to provide. Thank you for your review and we look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed March 21, 2014
The gas bill went from $5.6 to $16.32 for this month, I never seen the business went this skyrocket rate. Called and complained but nothing they can do because we're on the rate contract term and they ** about the entire nation rate go up, Consumer Energy rate is still at $4.78 cf. Don't know how this company got and legally rip off people like this. Be careful and cancel out, the CEO of this company should be ashamed of himself for getting out and scam people's hard earn money. I will have no choice but to pay the skyrocket gas bill thanks to them. Lesson learned for my stupid mistake to sign up with them.
Hello Ray,
Although it seems you have been given an explanation of the increase in prices already, we would like to explain the reason for the increase. Energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with your problem and correct any current issues you have as well.
Sincerely,Santanna Energy Services
Reviewed March 20, 2014
I contacted the customer service department to find out if I could obtain a better price on my natural gas bill. I have been a customer of Santanna's for just over one year; my fixed price ended and went to the variable market rate. When I called their customer service line, Ms. Angela **, ext. **, assisted me. I was very pleased with her service to my account. She was knowledgeable, very courteous (which is exceptionally rare these days in my experience) and helpful. She was able to lower my rate, and although it was not as low as another offer from a different provider I had received, I opted to stay with Santanna for another 12 month period.
The choice to stay with Santanna rather than switch to another, lower priced company was due in part to the exceptional customer service experiences I have had with this firm, and in particular with Ms. **. In fact, I wrote to the representative's superiors to let them know how well Ms. ** took care of me. I look forward to a long and exceptionally satisfactory relationship with Santanna and encourage anyone looking to keep their gas rates lower, without the hassle I've experienced with Consumers Energy and other natural gas providers to work with Santanna. They are a VERY responsive firm and do their utmost to provide exceptional service!
Reviewed March 20, 2014
Santana has raised their rate from $7.6/Mcf in February to $16.32/Mcf (214%) increase in March, without proper substantiation and documentation. Their response as conveyed in this string of complaints is the same, take it or leave it. Has anyone filed a formal complaint with the State of Michigan Public Services Commission or Consumers Power. Without proper documentation and breakdown of these rates, it is usury and a misrepresentation of their costs. I can't believe that a formal investigation has not been initiated regarding Santana's unsubstantiated rate increase.
Hello Howard,
We are sorry to hear about your experience and we are here to help explain the increase in price in the February and March months. Energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. Please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, and we can help resolve any current issues you may have. We thank you for your review and look forward to hearing from you.
Sincerely,Santanna Energy Services
Reviewed March 20, 2014
I could not believe the price of our gas bill. The supplier charge went from $5.6 to $16.4 resulting in several hundred dollars more than it should be. I have tried several times to reach Santana Energy, but no one will call me back regarding these outrageous charges! They claim that they sent a letter, but like everyone else, we never received one. I have contacted Michigan Public Service Commission and the BBB. Will never do business with a company that has such unethical business practices! Our service with them has been cancelled and no resolution in sight. Please pass this message on to never trust Santana Energy and to cancel your service with them. Gas is just not that high, and they are very very greedy!
Hello Carleen,
We are sorry to hear about your experience and for the lack of response from customer service. This is not the standard of which we hold our employees to. To help explain the increase in prices, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with issue and any others you may have. Thank you for your review and we look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed March 19, 2014
This company is a rip off. They charge 3 times the normal rate for gas. If you get a call from them, call consumers protection immediately. This company should be tried for fraud!!!
Hello Fred,
We are sorry to hear about your experience. At Santanna, we put our customers first and want to resolve any issues you may have. If you could please give customer service a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with your problem or any other issues you may have. Additionally, if you can provide documentation that could help resolve this issue, that would be great.
Sincerely,Santanna Energy Services
Reviewed March 19, 2014
Our gas cost for January was $358.77 ($38.7/mcf). Our gas cost for February was $379.99 ($34.8/mcf). Our gas cost for March is $1,396.40 ($71.7/mcf) Yes, I'm angry. This is outrageous. Santanna is one of the, if not the, highest priced gas providers. There are three of us in the household, two of whom are in their late seventies. We keep a pretty even keel with gas usage each month. I am not only angry, I'm outraged over my latest bill. I realize gas prices have gone up. Consumers Energy stated "Michigan homes used 26% more natural gas this winter (November through January) compared to last year." I just received my bill. I have done nothing yet, I am speechless, but I will be rid of Santanna as quickly as I can.
Hello Marilyn,
We are sorry to hear about your experience with the increase in price, and we will explain what happened as we have to many others. To explain the rise in the gas rates, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have. We hope to hear from you soon regarding this, and we thank you for your concern.
Thank you,Santanna Energy Services
Reviewed March 19, 2014
Received my gas bill today only to find out that prices went from $7.60 to $16.32 a MCF! Santanna claims that is the market price and they could offer me a new contract at $5.90 but when I contacted Consumers their rate is $4.71! I called and canceled with Santanna immediately.
Hello Nolan,
We are sorry to hear about your experience. At Santanna, we put our customers first and want to resolve any issues you may have. If you could please give customer service a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with your problem. Also if you have any documentation, that will help as well! We look forward to hearing from you soon and addressing any issues that you have.
Sincerely,Santanna Energy Services
Reviewed March 19, 2014
We are in the same boat as the rest of these people. We received our gas bill and it was almost 4 times what our gas bill normally is. I looked at the Santanna fee and almost fell out of my chair. I immediately called Consumers to see where to start and they said I have to call Santanna, which I did!!! I got the same experience the rest here have gotten. A very rude person (forgot to write down her name) who said nothing they can do, and it would take up to 2 months to go through the system. I refuse to pay $16.32 for the next 2 months, we are a business so our gas bill is already pretty high it could end up costing us close to $20,000 for 3 months. I am getting back on the phone with Consumers today and any State representatives I can find to figure out how to dispute this bill.
Hello Brenda,
We are sorry to hear about your experience with us and we would like to explain what caused the increase in prices. First off, we apologize for the experience you had with customer service, there is no reason that an employee should be rude. To explain the rise in the gas rates, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have. We hope to hear from you soon regarding this, and we thank you for reaching out to us.
Thank you,Santanna Energy Services
Reviewed March 18, 2014
I received my bill for services for January to February and my bill went from 419 to 1032. I called to find out what was going on and find that the price per therm went to .7644 and they read my gas meter finally and are charging me March prices for January and February usage. On top of it, they are approximately .20 higher than any competitor in the area. Charging March pricing for gas used in January and February and then not reading the meter for two months so that they can charge a higher amount is unethical. I called Santanna and of course, they said that gas prices have gone up for everyone. I asked why they are so much more than any of their competitors for the same time frame and they refused to answer. They just kept talking about how gas has increased in price. Yes, gas has increased, we all know this, however they are .20 higher than the closest competitor and more than that for others.
They will not answer why they are more expensive and why they aren't even close to their competitors for the same time period. They just keep harping on how gas is more expensive. I filed a complaint with the Illinois Commerce Commission about this also and hope they will look into this. They also talked bad about one of their competitors saying they are cheaper because they have a class action lawsuit against them. Is that what it takes to lower their prices so they are competitive with other companies?
Hello Judi,
We are sorry to hear about your experience with us and we would like to explain what caused the increase in prices, although it seems as if the situation may have been explained. Energy prices were extremely erratic in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you would like to revisit this concern, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have. We hope to hear from you soon regarding this and we thank you for bringing it to our attention.
Thank you,Santanna Energy Services
Reviewed March 16, 2014
I just received my March 2014 Consumers energy bill and was shocked to discover that Santanna Energy was charging us $16.32 per MCF. January was $5.99 per MCF and February was $7.60 per MCF. I used less gas in March than January, but my bill increased from $338 to $622. I called Consumers today and they are charging $4.70 per MCF. These guys are crooks and Consumers said that their phone has been burning up with complaints that last couple of weeks! My first call in the morning will be to Santanna as they are not open on Sunday to CANCEL service immediately. If everyone cancels their service, hopefully they will go out of business!!!!! Please call and cancel your service with Santanna too!!!!! Thanks!
Hello Jim,
We are sorry to hear about your experience with us and we would like to explain what caused the increase in prices. To explain, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have. We hope to hear from you soon regarding this, or any other concerns.
Thank you,Santanna Energy Services
Reviewed March 16, 2014
I received my March 2014 bill & the Mcf rate went from $7.60/Mcf to $16.32/Mcf which translates to over a $350.00 increase in my bill. I also have NEVER received a letter that others mentioned here... But will be calling to cancel today (Sunday?) My plan is to switch back and NOT PAY THIS BILL. I agree with others, This should be against the law!!!! I also will be letting everyone I know NEVER use Santanna Energy through Facebook, any other social media & web site I can comment on, Don't Trust Them!!!!!!
Hello John,
We are sorry to hear about your experience with us and we would like to explain what caused the increase in prices, as we have done to many others. To explain, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have. We hope to hear from you soon regarding this, or any other concerns.
Thank you,Santanna Energy Services
Reviewed March 16, 2014
I was charged 16.17 per MCF. I was promised a rate of 5.17 in 2012. I left consumers Energy for that rate. I got my bill today 03-16-2014. It was 4 times the amount of my December bill. I called Santanna Energy up and they said Natural gas is very high. Told them Natural gas has come back down weeks ago to the mid fours. I told them to switch me back to Consumers Energy. They said it would take up to 2 billing cycles. I cannot afford to pay 380.00 a month for heat. This is crazy. Is there anything I can do?
Hello Mark,
We are sorry to hear about your experience with us and we would like to explain what caused the increase in prices, as well as help you with any ongoing issues. Although it seems you already have knowledge on the subject, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have.
Thank you,Santanna Energy Services
Reviewed March 15, 2014
On 3/14/14, I received my gas and electric bill. It was $498. We contracted Santanna for our gas January 2013 at $5.19. When we got our today, our bill it had went up to $16.32 per unit. I immediately contacted Santanna and they basically said they could do nothing for us, we used the gas, it was our fault for not contacting them to lock in another lower rate.
They said they sent us a letter about our contract being up on 1/2/14, but we never received any letter. Will from Santanna is who I spoke with and he was quite rude and was very snippy with me. I told him he had no reason to be that way. I asked how they could triple the price; he said it was the way the gas prices fluctuate. I also asked how they could charge so much when other companies are right around $5. He said it is all on supply and demand with it being so cold that the price has gone up.
I immediately cancelled with them after a 30 minute phone call. I called Consumers Energy and their price is $4.71 per unit. I asked how Santanna could be charging me this much. She could not answer that but told me to contact Michigan Public service committee. I do not think this is legal. There has to be a regulation on how much they can charge. Will at Santanna also tried to give me some lies about how Consumers Energy will be charging people during the summer for gas they are not using to make up for what they are losing during the winter months.
They cannot charge for something people are not using. I called back today to talk with a manager (Matt). He was as unhelpful as the other guy. Basically, it was our problem and we can make payments. There should be something done to this company for scamming people. There was never a letter or phone calls made to let them know their contract period is up. Now hard working people have to pay high bills just so Santanna can get rich. I know I cannot afford this bill. I hope that there is something being done to stop this company from doing this.
Hello Amy,
We are sorry to hear about your experience with us and we would like to explain what caused the increase in prices. First off, we apologize for the experience you had with customer service, as this is certainly not representative of the standard that Santanna employees are held to. To explain the rise in the gas rates, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have. We hope to hear from you soon regarding this, or any other concerns.
Thank you,Santanna Energy Services
Reviewed March 14, 2014
I have a variable rate gas charge. This month my bill was over $619 and the rate Santana energy was charging me is 58% higher per therm. Highway robbery and unethical.
Hello Chris,
We are sorry to hear about your experience with us and we would like to explain what caused the increase in prices, as well as help you with any ongoing issues going forward. To explain what happened here, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have. Thank you for bringing this to our attention and we are looking forward to hearing from you.
Thank you,Santanna Energy Services
Reviewed March 14, 2014
They increased the price per Mcf by more than double and then claim they sent a letter to notify me which I didn't respond to. I never received a letter and now have an almost $800 bill. I do not advise anyone do business with this company!! Cancelled immediately! !
Hello Alyssa,
We are sorry to hear about your experience with us and we would like to explain what caused the increase in prices that you are talking about. Energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have. We hope to hear from you soon.
Thank you,Santanna Energy Services
Reviewed March 14, 2014
Without notice our contract expired so they decided to charge us a new price. The old one was $4.90 and the new one is $16.80. 3 times as much so my bill was $ 791.00. I am a single mother of 3 children. I burn wood as well to keep my cost down. If I sign another contract they could do $5.90 but they will not apply that to last month or this month's Bill. I really can't afford a $ 791.00.
Hello Letty,
We are sorry to hear about your experience with us and we would like to explain what caused the increase in prices, as well as help you with any ongoing issues. To explain, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have.
Thank you,Santanna Energy Services
Reviewed March 14, 2014
Santanna raised my rate from 5.90/mcf to 16.32/mcf and has blamed me for not calling in February to secure a new rate. I contacted Santanna on 12/17/13 to secure the rate after receiving a letter they sent. They didn't secure the rate and tell me now that I called just to get the rate - seriously, why would I do that? Basically the rep I spoke to tonight told me it was my fault and there was nothing they could do. I have left messages for a team lead the last 3 days and have yet to have my call returned. No customer service from Santanna and their motto seems to be that the customer is wrong! I will be contacting the Better Business Bureau and the Attorney General's office tomorrow.
Hello Dee,
We are sorry to hear about your experience with us and we would like to explain what caused the increase in prices, as it seems it may have been a result of the winter rather than a contact term. To explain, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have.
Thank you,Santanna Energy Services
Reviewed March 13, 2014
Without notice our contract expired so they decided to charge us a new price. The old one was $4.90 and the new one is $16.80. 3 times as much so my bill was $1,368.25 for one month. I burn wood as well to keep my cost down. If I sign another contract they could do $5.90 but they will not apply that to last month or this month's Bill. I really can't afford a $1,500 extra expense.
Hello Christine,
We are sorry to hear about your experience, we would like to help with improve your experience in any way possible going forward. To help explain what happened, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have and provide every bit of information possible. Thank you for voicing your concern and we look forward to hearing from you.
Thank you,Santanna Energy Services
Reviewed March 13, 2014
Just received my bill from March and the CCF rate went from .429 to 1.0208, more than double. Called them and they stated there was nothing they could do as I did not respond to a letter they sent that I know I never received. Anyone that would receive a letter stating that their rate was going to increase more than double would be out of their mind not to take action. This is an unbelievable way to treat a long term customer and I will tell everyone I know to never do business with this company!
Hello Marianne,
We are sorry to hear about your experience, we would like to help in any way possible going forward. To explain, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have. Thank you for bringing this to our attention and we hope to hear from you soon.
Thank you,Santanna Energy Services
Reviewed March 12, 2014
I received my Gas bill for the month of February and my rate jumped from 7.6 to 16.32 when energy costs are actually decreasing! I have been scammed! When I called they (Will) told me they sent a letter to let me know... Not helpful. I NEVER GOT A LETTER! I cancelled.
Hello Joel,
We are sorry to hear about your experience with us and we would like to explain what caused the increase in prices, as well as help you with any ongoing issues. To explain, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have.
Thank you,Santanna Energy Services
Joel updated their star rating from a 2 stars to a 1 stars after speaking with the company outside of the ConsumerAffairs platform.
Yes, this is still a concern. The response I received is ridiculous. That's for explaining that I was price gouged, but I already knew that. Save sorry for someone else, and give me my money back!
Reviewed March 12, 2014
I received my March 2014 bill & the Mcf rate went from $7.60/Mcf to $16.32/Mcf which translates to a $349.23 increase in my bill. When I spoke with one of their Representatives & then his Supervisors, I was told the increase was due to the fact that it was a month-to-month rate. According to them, I didn't sign the letter they had sent out 11 months after I had switched to Santanna Energy which was back in December of 2011 that would have locked me in @ a fixed rate. This NEVER happened, No letter was ever received & who in their right mind wouldn't have addressed a letter like that!!! I canceled them as my gas supplier & of course they say it's going to be another billing cycle before it will go into effect so they'll get a extra $700 in total. This should be against the law!!!! I will be letting everyone I know NEVER use Santanna Energy through Facebook, any other social media & web site I can comment on, Don't Trust Them!!!!!!
Hello Alex,
We are very sorry that this incident happened and would like some more information to help resolve any issues that may still be of concern. If this is still a concern, please give us a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com and we will look further into the matter. We want all of our customers to be satisfied with our services and we will be more than willing to help with any questions and concerns you may have. Thank you for bringing this to our attention and we look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed March 12, 2014
Couldn't believe my energy bill for March 2014. Santanna Energy is charging $16.32/mcf of natural gas, as opposed to the $5-$6 range for most legitimate energy suppliers. Anybody else caught up in this scam? Please do everything you can to put these crooks out of business.
Hello David,
We are sorry to hear about your experience, we would like to help with improve your experience in any way possible. To explain, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with any issues you may have.
Thank you,Santanna Energy Services
Reviewed March 12, 2014
My daughter just called me this evening to tell me about her Consumers Energy bill and I was shocked!! It was $318.00 for the month of Feb. Over $100.00 more than the previous month!! Upon dissecting their bill Santanna Energy Co.'s name was on the bottom of the bill. My daughter prior to this had NEVER heard if this company. Apparently one evening a rep came to her door and talked to her roommate asking to see their Consumers energy bill, telling her that they could provide lower rates! Her roommate told the rep they were not interested.
So, today she called Santanna Energy Co and informed them that NOTHING was signed, and without their knowledge are being charged for their services!!! Also, my daughter contacted Consumers Energy and was informed that there's nothing they can do about this! My daughter, her roommate and I are raving mad! How can Santanna Energy Co. do this!! It is illegal to do this without written consent! Tomorrow, I am calling this scamming company myself. Then I am going to file a report with the BBB and Consumer Affairs. My daughter is a hard working young woman and going to college as well. This is an outrage, to say the least!
Hello Amy,
We are very sorry that this incident happened and would like some more information to help resolve any issues that may still be of concern. This is not proper representation of how Santanna operates and we would like to find a solution to your problem as soon as possible. If this is still a concern, please give us a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com and we will look further into the matter. Thank you for bringing this to our attention and we look forward to hearing from you.
Sincerely,Santanna Energy Services
Reviewed March 11, 2014
While the current rate for all the other companies are ~$0.48 per CCF, SANTANNA charges for last two months have been extremely high and unfair. Last month, they charged $0.65 and this month the rate has gone to $1.20. Even though I did everything to reduce gas consumption, this month bill is $400/= versus $322 last month. I called the company and they were not helpful at all.
I asked them to cancel my service immediately, however, I was told that it take about a month to transfer. Worst utility company I ever had to deal with. I told DTE energy that I will not pay SANTANNA energy charges of the bill until a solution is given. Filed a complaint with Michigan public services commission too.
Hello Anura,
We are sorry to hear about your experience with us. Energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with your problem. We look forward to hearing from you to address any issues you may still have.
Thank you,Santanna Energy Services
Reviewed March 9, 2014
March 8, 2014, we received our bill for the month of February, one of the coldest months in history, to find that Santanna had raised the gas price from $7.60 to $16.32. They stated they had sent us a letter of warning in the mail. When I called the Santanna representative, Veronica answered. She said she was having several calls and that her supervisor, Denise was too busy to talk with me. Veronica stated, "It may be a week before she can get back to you."
I asked Veronica how she planned on keeping customers if she was not willing to work with them and give a fair price for gas. She stated that she could not help me. I asked her if I wanted to stay with her company what price would I pay? She said I would pay $5.90 per MCF, however, it would not begin until March 28th, at our next meter reading. She also stated if I cancelled that, it could take 45 to 60 days before I could actually switch to a new provider.
My bill increased over $700 dollars from this increase they made. It was done at the perfect time for them to make a killing! Not only are they getting a $700 bonus from me, but it may end up that they get this amount for another two months, because it can take that long just to get a cancellation! Veronica seemed happy to hear that I was cancelling. It was like the company was preparing to close and wanted to make a load of money before doing so.
They were not interested in keeping me as a customer. I find it ironic, that they chose to do this at the coldest months of the year. I am not finished with this company. I plan on talking to my attorney and filing a complaint with the Michigan Public Service Commission. This is an evil and corrupt gas supplier. I would not recommend using this company.
Hello Gina,
We are sorry to hear about your experience, and we apologize that the customer service experience was not to your satisfaction. Energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with your problem. Thank you for voicing your opinion and bringing this to our attention, we look forward to hearing from you soon.
Thank you,Santanna Energy Services
Reviewed March 8, 2014
I got a letter in Jan 2014, telling me that I had to call them and renew. I called them in Feb and was under the impression that I would be signed up again for low rate. Then in March, I got a gas bill for $408.00. THAT WAS $260.00 MORE THAN LAST MONTH'S BILL. When I called them to complain, they were so rude. How can the state of MI allow such a company to operate in this state without a regulatory system?
Hello Nancy,
We are sorry to hear about your experience with both the price increase and customer service experience. We apologize as that is not the standard we hold Santanna employees to. Also, energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with your problem.
Thank you,Santanna Energy Services
Reviewed March 7, 2014
I received my bill last month. It was over $300 and I paid for it thinking that it was just because of bad winter this year. I lowered my thermostat so I can save money. March I received my bill and it is almost $500. I contacted consumers energy and they told me that Santanna Energy is charging too much because the current rate that consumers energy is charging is $4.50 and Santanna is charging $16.32. They told me to contact Santanna to resolve the problem, which I did. When the customer service representative named Marcy, she is just as mean as bull and told me that I have to pay for it, and they cannot lower my bill. I told them that to remove me from their gas service but she told me to contact consumers energy instead. Based on my experience, stay with consumers energy and told buy those gas provider company that calls your phone all the time. They will tell you that you can save money, but actually you will end up paying 4 times more. This is ridiculous and I want to warn other people not to get into the same situation where I am right now.
Hello Ferechel,
We are sorry to hear about your experience. Energy prices were extremely volatile in early 2014, as reported by numerous media outlets in the Midwest and nationally. Due to the severe weather conditions, the demand for gas was high, which impacted the market price of natural gas. The extreme cold winter, depletion of storage, and limitations on interstate pipeline capacity impacted the natural gas supply during this highest demand period, resulting in higher prices. Santanna apologizes for any misunderstanding that this might have caused. If you have additional questions or concerns, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with your problem.
Thank you,Santanna Energy Services
Reviewed Oct. 30, 2013
I received a flyer that was inserted in my gas bill and recently switch from my local gas company to Santanna Energy. I was a bit reluctant to do so only because I have used Nicor for over 13 years and was a little leery in leaving my provider since I didn't have a problem with their service. After researching a few different options in available in my area I chose Santanna based on price. I am trying to save money where I can so this is the reason why I gave it a shot. It has been over 3 months since I switched and I have noticed a monthly savings. I can't wait to see how much I save in the coming months - winter is on its way. If it's a cold one I should definitely see a difference! When I get some extra time on my hands, I will most likely look into the energy plan they have as well.
Hello Madison,
Thank you very much for your kind words and positive rating! We strive to provide premium service at competitive prices and it is nice to see you are benefiting from it. If you have not already looked into our energy plan, please give us a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com and we can provide you with that information! Thank you again!
Sincerely,Santanna Energy Services
Reviewed July 11, 2013
I had the misfortune of interacting and exchanging words with one of Santanna's field representatives this evening. She was slovenly in her appearance (skin-tight jeans, tight t-shirt, and flip-flops), and unprofessional in both her conduct and demeanor (aggressive body language, abrasive in conversation, and smoking like a chimney). She intruded in a community matter that was none of her concern. When she was advised of this, she replied that anything she decided was her concern, was her concern. (Of course, she was not eloquent in her diatribe, exhibited a level of ignorance, and did not display any level of professionalism or decorum in this exchange.)
Getting frustrated with her intrusion and persistence to argue the matter, I asked her if her supervisor was in the area, and she informed me that she was the supervisor. I told her that I found that hard to believe, for I had (supposedly) spoken with the regional manager earlier this evening. She told me (sorry, I cannot share her name for she did not have her identification badge visible, but she was wearing a Santanna t-shirt) that they both were supervisors. I told her that I found that hard to believe; yet, nonetheless, I told her that if she didn't back off, I would call the police. She, in turn, told me that she wasn't afraid of the police.
It is unfortunate that Santanna has individuals like this representing them and their services/products. If this is any indication of the sort of service that Santanna accepts from its employees, then this certainly is a company I would not recommend to anyone, and will never personally do business with.
Hello Shelia,
We are very sorry that this incident happened. This is not proper representation of how Santanna operates. This representative certainly was not behaving in a manner which would represent the standard that we hold our employees to. When situations like this occur, we encourage all customers to call our Customer Service number to report it. An investigation is immediately opened, and appropriate disciplinary action follows, up to and including termination. If this is still a concern, please give us a call at (800) 764-4427 or email us at consumeraffairs@ses4energy.com and we will look further into the matter. We can also provide you with information on our services and rates which this representative was not able to do. Thank you for bringing this to our attention and we look forward to hearing from you.
Sincerely,Santanna Energy Services
Reviewed April 8, 2013
A rep from Santanna Energy came to my late Saturday afternoon acting as if he was from DTE Energy. He was wearing very old dirty looking clothes and used swear words all throughout his whole speech he gave me. He'd start talking to me about my kids or something else he knew I'd get distracted by, then would randomly go back to "Okay, now these people are going to call you real quick" and then handed me his phone to talk to them. Stupid me assumed he was from DTE due to his nametag and clipboard. I wasn't even showed the Santanna paperwork until after he left and he handed it to me. Luckily, as soon as he left, I started searching online because the paperwork he left here just looked fake to me. Once I've seen what they've done to others, I was quick to try and contact them to cancel whatever just happened.
Of course, they come on a Sat. so you can cancel right away. I was worried all weekend because I was reading what a difficult time others had canceling service with these nut jobs. Lucky for me, I was very stern on the phone and the lady tried to start to give me her speech as to why I should stay. I politely told her I didn't want her service. She said she cancelled it, but we'll see what really happens. This is just crazy to me. I live in a private no soliciting community and these people don't stop. How can they act like they work for DTE (or any other gas co.) and not get in trouble? I'd like to know how we can start protecting others from falling for these liars we have annoying our neighborhoods. I also contacted my real gas co. and made sure they wouldn't shut my account down with them and they sent a complaint through them for Santanna. I'm also contacting my office where I live to make sure they can't come back.
Hello Sarah,
We are very sorry that this incident of misrepresentation happened. This is not proper representation of how Santanna operates and we are glad you brought it to our attention. When situations like this occur, we encourage all customers to call our Customer Service number to report it. An investigation is immediately opened, and appropriate disciplinary action follows, up to and including termination. If this is still a concern, please give us a call at (800) 764-4427 or email us as consumeraffairs@ses4energy.com and we will look further into the matter. Thank you again for bringing this to our attention.
Sincerely,Santanna Energy Services
Reviewed March 25, 2013
I was accosted by an employee from my local energy provider (ComEd) in the apartment hallway. In all actuality, this deceitful employee was a pusher/promoter for Santanna Energy Services, yet he wore the garb of a ComEd employee (laminated badge with company logo and ID numbers along with typical ComEd work clothes). I should have known something was suspicious when he pounced on me in the hallway - that is the only accessible by way of tenant key or electronic unlocking of the door via tenant. Usually, I would ignore the said stranger in the hallway, but he directly approached me adding that I was just the person he was looking to talk to.
My mistake was deciding to humor him. He asked for a previous utility bill and went about marking and commenting about how I was being overcharged with my current provider, and that I would be reimbursed retroactively from my previous bills. He made no claims of his insidious nature and phrased everything as if ComEd was in the wrong. He then proceeded to make a call and have me speak to a representative so that I would be able to confirm that he checked the bill and had amended it. I was a dope for going along with this little song and dance, but I was still under the impression that he represented ComEd. I tried to quiz the man about the nature of the transaction that took place and was met with vague reassurances.
Since I was heading out the door and not anticipating this unwelcome solicitor, I quickly left when our exchange was done but not without noticing him beginning to knock on my neighbor’s door. As I left my building, I spotted a truck with another ComEd employee lazing about in the passenger seat which, at that time, eased my doubts. A few days later, I received a letter notifying me of my new energy provider (Santanna Energy Services) and how grateful they were that I had decided to use them. It was also that same day that I received an early termination fee from the provider I had chosen months ago. To put it mildly, I was furious.
Santanna Energy Services seems to have a nasty reputation of hiring smooth talking thugs to canvass neighborhoods and strong-arming people into acquiring their services, all under the guise of another energy company mind you. It seems that Michighan was hit with these kinds of sleazy and illegal practices (impersonating employees and technically breaking and entering) last year and now, the direction of the wind has shifted to the Chicago area. Be wary of anyone that asks to see your past energy bill; be very wary. One last thing, Santanna energy services would have cost far more than the company I decided to go with before and after this annoyance. There was to be no reimbursement.
Hello Chris,
We are very sorry that this incident happened. This is not proper representation of how Santanna operates and this representative was certainly misrepresenting himself. When situations like this occur, we encourage all customers to call our Customer Service number to report it. An investigation is immediately opened, and appropriate disciplinary action follows, up to and including termination. If this is still a concern, please give us a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com and we will look further into the matter. Thank you for bringing this to our attention and we look forward to resolving any issues you may have.
Sincerely,Santanna Energy Services
Reviewed Jan. 4, 2013
Santanna Gas has called consistently several times a day for weeks to my father's house, asking about his gas bill. Eventually, after telling them again for the millionth time that I didn't pay that bill and didn't live there, they actually said my name and my father's address, a giant red flag there. I flat out told him I knew it was definitely a scam (because obviously it was), and said, "Don't call back." Yesterday, they called back, and asked for whoever did pay the gas bill, and I said, "No, I'm not getting him." When I went on to explain, he just hung up on me. Obviously, he already knew when he called he was sussed out the day before. I want to know how they got my name (not my father's), attached it to his address and phone number, and knew what gas company my father was using (I don't see the difference). I'm guessing it's all the same gas coming from the same line. What would they do anyway? If they ever call back again and I pick up the phone, I'm calling the police. I'm being very, very generous not to have called two days ago.
Hello John,
We would first like to apologize that these repeated phone calls occurred. If this is still of concern, could you please give customer service a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, and we would be more than willing to help with your problem and ensure that you do not receive phone calls in the future. We can also answer any questions you may have about our services and rates. Thank you for bringing this to our attention and we look forward to hearing from you.
Sincerely,Santanna Energy Services
Reviewed Nov. 7, 2012
I answered the knock at my door only to find someone with a Santanna jacket holding a clipboard. He turned the clipboard around to show me the name DTE, and said if I could get an energy bill for him, he could show me how to save some money. At first, I was confused at why DTE would send someone to look at last month's bill, and I told him I wasn't interested. He persisted, claiming he could save some money (pointing again at the DTE name on the clipboard) if I would get last month's bill for him. I then asked him if he was from DTE and he wouldn't answer. I told him I get my statements online, and that I didn't have a paper copy. He asked if I could pull it up on the computer, show him and he would wait. By then, I was confused and beginning to think this was a scam, or his attempt to scope out homes to rob. I persisted in saying I wasn't interested, and my children were using the computer for school. He finally left. Later, I found out about this company through this site. I'm so glad I didn't give out any info.
Hello Kristy,
We are very sorry that this incident of misrepresentation happened. This is not proper representation of how Santanna operates. If you could please give us a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we can look further into this situation and properly address it. Thank you for bringing this to our attention and we look forward to working with you to correct any problems.
Sincerely,Santanna Energy Services
Reviewed Nov. 7, 2012
I noticed on my phone that this company had called several times a day. When I did answer, they misrepresented themselves in two fundamental ways: 1) they misquoted the rate I was currently being charged, saying I was being charged 20 cents more than I actually was by DTE and 2) the first person (who used the relentless speech of an auctioneer/used car salesman) told me he was working with DTE to get me a better rate (half of my current rate) for 12 months. Then the "verification team" he called told me that they were not affiliated in any way with DTE. While on the phone, I said, "Wait, online I am seeing some very negative things about your company." At that point, the first guy went on a 3-minute frenzy of information and told me that the "verification team" could not answer questions or wait - that they needed a clear "yes" from me in order to save me tons of money. I could not get a word in, so I hung up. It was very shady. If they were a reputable company, as a couple of the reviewers insist, they would not need to use these tactics. I would not be at all surprised if those claiming that the company is legit are actually working for Santanna.
Hello Denise,
We would first like to apologize that these repeated phone calls occured. Second, if you could please give customer service a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, and we would be more than willing to give you information on our rates and services. We thank you for bringing this incident to our attention and look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed Oct. 28, 2012
The first time Santana Energy called, I was nice and told them that this phone number doesn't belong to the person they were looking for anymore, and asked them kindly to remove the phone number from their records. I repeated this process the second time, and was still kind. The third time, I was not so kind and told them to stop calling. The fourth time, I asked to speak to a supervisor and was given the runaround (they said the supervisor was in a meeting), and left them an alternative contact number for the person they were looking for, obtained through additional wrong number calls.
The fifth time, I literally belittled both the employee (who again, tried the classic "supervisor is in a meeting" line) and, after threatening them with legal action if a supervisor was not found, the supervisor as well. They were both told to make sure my number was no longer in their systems. The sixth time, I did contact an attorney. This is what it takes to get these people to listen and stop.
Hello,
We would first like to apologize that these repeated phone calls occured. If this is still of concern, could you please give customer service a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, and we would be more than willing to help with your problem and ensure that you do not receive phone calls in the future.
Sincerely,
Santanna Energy Services
Reviewed Aug. 21, 2012
Return phone calls - This company calls my house no less than 5 times a day. I have repeatedly told them to stop calling! Do I have to get an attorney and file a harassment suit? Stop calling me!
Hello Hope,
We would first like to apologize that your number was called after your request to be taken off the call list. If you could please give customer service a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, we would be more than willing to help with your problem and ensure that you do not receive phone calls in the future.
Sincerely,Santanna Energy Services
Reviewed July 27, 2012
I had a man knock on my door and he said that he was from Santana Energy on behalf of Consumers Power. After looking at my bill, he showed me where I could save some money on my bill; however, after I asked for a business card or some printed information, he said that he didn't have either and that I would have to make my decision right there and then. I was very uncomfortable with this and I told him that I was not interested and he then became very belligerent and angry that I was not going to sign up. I escorted him off of my property immediately and warned him that he would be trespassing if he came back.
After reading all the other complaints on the internet, I am glad that I didn't take him at his word and I would warn anyone to check out Santana before signing up with them. One more thing to note, all of the people giving Santana 5 stars and raving about the company and how much you will save are repeating the line given by the rep that came to my house word for word. Company employees?
Hello Scott,
We are very sorry that this incident happened. This is not proper representation of how Santanna operates. This agent should have identified himself properly and had the correct information to provide you for later contact. When situations like this occur, we encourage all customers to call our Customer Service number to report it. An investigation is immediately opened, and appropriate disciplinary action follows, up to and including termination. If this is still a concern, please give us a call at (800) 764-4427 and we will look further into the matter. Thank you for bringing this to our attention and we look forward to hearing from you.
Sincerely,Santanna Energy Services
Reviewed May 30, 2012
Misrepresentation of Company Affiliation - When people call my house, I immediately know if they are trying to sell me something or not based on which phone rings. My house number is not known by anyone - I have never given it out. So I know any company calling it has bought my number from someone (a well-known carpet company sold my information to a bunch of places). In this case, I was called by Santanna, by a new employee named Caleb. He stated that DTE had given them my information to make sure I was getting the right price. Within a minute of realizing what his sales pitch was, I immediately informed him I am not interested in changing my energy service (due to having been scammed in the past, about 5 years ago). Caleb informed me that their company works through DTE, stated that DTE is having them call users, and to make sure their rate has dropped. When I specified that if this was indeed a DTE thing, I would rather call them and deal with them directly. I also stated that if DTE was indeed having them call me, they would have used the number on my account, not my house phone. He was a bit pushy and said he could call them right now and they would tell me they were having him call me. I got the contact information for Santanna’s customer service and he started his little sales pitch again.
After a few minutes of me telling him again, I was not interested and pointed out the flaws in his sales pitch. He started crying, stating it was only his second day and he only gets paid if someone signs up. I stated I felt badly for him, but I am not interested, having been scammed in the past. At some point, I flipped sides and agreed to go through the verification process, but only because he was very clear I could cancel it if I was unhappy. So the woman got on the phone and started her questions and on the third question, the phrasing of the question threw me off. The way she explained it, I would be getting charged through MichCon for my billing, his company for the rates DTE for the bill itself, and the few random charges.
When I asked the woman to clarify the question because it took over a minute to rattle off, she wasn’t able to do so. When I asked a direct question to make sure I understood what the question was, she did say I would get charged from both places. Technically, she’s not allowed to answer any questions I asked, which both Caleb and his supervisor who was listening in stated. She canceled the verification call and I was sent back to Caleb and his supervisor. They tried to explain the question and refused to listen to me when I stated I was not comfortable with the phrasing of that question. The supervisor would not stop talking to let me ask questions or explain my issue with the phrasing of the question.
I called DTE immediately after this call, asked the woman who picked up if they were indeed giving my information out to this company, and explained that the company stated they were sent by DTE. She said no, they would never do that - they would never call and ask for my account number. She said there’s nothing that can be done about these companies claiming that DTE is sending them because they are covered under (whatever law she said) to do that. She did, however, warn me that this company does have a habit of automatically switching you once they have your account number and to make sure to check my next bill very closely. If I get switched, I have to talk with their company - it’s out of DTE’s hands. My next bill is sent out in a few days and you better believe if I see their name on my bill, I will flip out and join any class-action suit filed against them. For those needing the customer service information, it’s 800-764-4427.
I feel bad about making the new guy cry; however, when a person says “no” and they are not interested, don’t try to bully them into signing up or guilt-trip by crying. Just thank them for their time and hang up. I will never use your service, even if it would save me money because of this.
Hello Amanda,
We are very sorry that this incident happened. This is not proper representation of how Santanna operates. When situations like this occur, we encourage all customers to call our Customer Service number to report it. Although it appears you already have our contact information, please give us a call at (800) 764-4427 and we will look into what exactly happened as well as resolve any issues that have occurred. Thank you for bringing this to our attention.
Sincerely,Santanna Energy Services
Reviewed April 17, 2012
An acquaintance of mine started working for this company back in October of 2011. Since then, he has signed up myself and at least half a dozen more people that I know. Never has anyone had a problem. When I signed, it was for $5.90 per MCF, which was about 40 cents cheaper than the consumer's gas cost recovery rate at the time. I got my bill the first month with Santana and my bill came from consumers exactly as their rep had told me and it looked exactly the same as always before. Right at the bottom of the itemization portion, it says "supplier charge Santanna Energy services, $5.90/MCF". No extra fee, no extra bill.
A few months later, my friend told me their gas price had decreased to $4.85/MCF. He told me that I may contact Santana at any time about a fix rate contract, which I can find in writing on the contract I initially signed. Sure enough, it is on the contract and when I called Santanna about it, even though I wasn't close to finishing my first 12-month contract, they still resigned me for a new 12-month term at $4.85/MCF! How about that! Maybe things work different here in MI.
Hello John,
Thank you for your positive review and good words about our company! Your experience is what we strive to provide here at Santanna. If you have any further needs or questions please give us a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com and we would be more than happy to help you out. Thank you for being a Santanna customer!
Sincerely,Santanna Energy Services
Reviewed March 12, 2012
It was supposed to save money on my bill which was People Energy. I check my credit report and it says I owe them six hundred dollars. Why was I paying two gas bills? I refuse to pay them. This company is taking advantage of consumers and I am one of them. If there's someone that can help me with this, please contact me. Thank you.
Hello Charlene,
We are sorry to hear about your experience and issue with billing. At Santanna, we put our customers first and want to resolve any issues you may have. If you could please give our Customer Service Center a call at (800) 764-4427 we would be more than willing to help clear this up for you and give you some more information! Thank you for providing us with this information.
Sincerely,Santanna Energy Services
Reviewed March 7, 2012
I was contacted by Santana several times. At some point despite refusal, they signed me up for their service. The price was supposed to be $5.90 per mcf but showed up on the bill at $6.99 per mcf with delivery charge not included. All the other suppliers through consumers charge $4.99 to $5.49 including delivery, and I'd been paying $5.79. After switching back to IGS and getting a refund (only for the difference from $5.90 to $6.99), the account was switched back to Santana the next billing cycle without any contact, still at $6.99. I contacted them by phone. I was told they don't even offer $6.99 per mcf and I was lying. I read them the gas supplier section of the bill in full detail. "Well, those are our numbers but you can get those on the internet. You can mail us a copy of the bill but we don't really do refunds and you should already know better than to switch back to IGS."
Hello Jeff,
We are sorry to hear about your experience. We would certainly like to resolve any issues you may have had! If you could please give our Customer Service phone number a call at (800) 764-4427, we would be more than willing to help resolve this matter. Thank you for bringing this to our attention and we look forward to hearing from you.
Sincerely,Santanna Energy Services
Reviewed Feb. 9, 2012
After speaking to a "representative" of Consumer's Energy, who was supposedly here on the company's behalf, I did a little research. First I did a search for Santana and only came back with negative feedback. I called Consumer's to speak to them about it and they were not behind anyone coming to anyone's residence on this behalf.
While I may not always be thrilled with only having Consumer's as my service provider for this area, I have never had a problem with their customer service. Calling Santana back to cancel the program, I was first put on hold to which I was hung up on. I then received a phone call from them angry with me for disconnecting.
When I told them I wanted to cancel the program, they became extremely rude and start to speak to me in a condescending manner, much like others have complained about here. I told them I looked into their services and was not thrilled with what I found out and was given the same "you don't want to save money?" routine that others have gotten as well.
The company knows one way to try and retain customers and that is to bully them. While this probably seems like a great deal (having a choice and seeing a reduction in your monthly bill) the cost will actually be higher in the end due to hidden fees. Avoid this company at all costs.
Hello Todd,
We are very sorry that this incident (both the misrepresentation and rudeness) happened. This is not proper representation of how Santanna operates. If this is still a concern, please give our Customer Service number a call at (800) 764-4427 and we will look further into the matter. Thank you for bringing this to our attention.
Sincerely,Santanna Energy Services
Reviewed Feb. 8, 2012
I've been contacted two times by this company. The first time, I told the girl that I was on the registry, and not to call me anymore, and one week later, I received another call from them. I asked the gentleman why he was calling someone on the registry, and that it was against the law to do it, and his exact words were "come on, don't you want to save some money? You're going to use gas anyway, aren't you? Why do you have to be this way?" When I told him again that he was breaking the law, he said "who cares, when I'm here to save you money?" I then hung up, and looked them up on the internet, and contacted their Southfield, MI office, and asked them if they knew the number that was calling me, and the lady said I can't give you that information.
I asked her if she had reps calling people on the call registry, and she said, "I think that they are not supposed to, and that it was up to the individuals to watch that themselves". She immediately wanted my information, and would have someone call me back, but I told her I didn't want to be contacted by her company in the first place, and that I would not disclose who I was. I have since sent complaints to the BBB, the FTC, the MPSC, and my local news agencies. A few years back, a company going door to door trying to get people to switch on the spot tried to con my wife to switching, even after she said she wanted to discuss it with me. They then slammed my gas service, and switched it without authorization. I'm not sure if this is the same company but I've already contacted my current carrier to let them know that they are not to switch at any time. I hope they get fined, but probably will just get a slap on the wrist.
Reviewed Jan. 26, 2012
Santana Energy company called my house on 1/26/12 telling me to get my gas bill out because I qualify for a discount on my current gas bill. I happened to be in the middle of something at the time and asked the lady for her name and number to call her back and she abruptly said, "I'll call you back" and hung up. I proceeded to do a reverse look up on the phone number and found that this person was calling from a cell phone. Very suspicious. I would be very cautious of this company.
Hello MaryAnn,
Santanna would first like to apologize for the behavior of the employee who made the phone call. If this is still of concern, please give our Customer Service Center a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com. We would be more than happy to learn more about what happened and address the issue. From there we can also provide you with the information regarding our rates and services which this person was not able to provide for you. Thank you for bringing this to our attention and we look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed Jan. 24, 2012
Santana called here for the second time last night even though I'm on a no-call list and tried to sign me up for their program.
I asked dozens of questions about how they operate and what is included in their pricing, and I did a bunch of calculating and was almost ready to sign up. Then I asked - one more time - if delivery charges are included in their guaranteed price; they had previously said they were. This last time, they admitted that the delivery charges are not included. So I told them that, in that case, I am already paying less than the price they were offering. They hung up immediately.
They offered their service based on information they knew was false and they terminated the call as soon as I demonstrated as much. It's not a good business practice.
Hello Geoffrey,
We apologize for the mistake of calling your phone number. We take these matters very seriously and if this is still a concern, please give our Customer Service Center a call at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com. From there we will be sure to resolve this issue. Additionally, if you wish to learn about our rates and services, you can do so during your phone call or email as well. We thank you for bringing this to our attention and look forward to hearing from you soon.
Sincerely,Santanna Energy Services
Reviewed Jan. 24, 2012
My mother, who is a senior, had her gas switched to Santanna without her permission. When I compared her bill to my brother’s, she used approximately 18 therms more energy but her bill was $100 more. She was charged a supplier charge of $76 on a $70 bill. My brother's usage (same building) is almost 130 therms, but the bill $118.41. My mother's usage is 146.45 therms and the total bill is $209.86. Santanna is a sham of a company that switched her bill without her permission. She is a senior and they are taking advantage by charging a "supplier charge" of nearly double her usage. Stay away from them. We will be filing a complaint with the BBB.
Hello Denise,
We are sorry to hear about your experience. We would like to hear more about what happened in this situation. If this is still of concern, please give customer service a call at (800) 764-4427, we are more than willing to help with your problem.
Sincerely,Santanna Energy Services
Reviewed Jan. 22, 2012
An agent for Santana Energy called my home phone on 1/21/2012 and immediately launched into a company sales pitch. I stopped the agent to explain that I do not accept telephone solicitation. I then explained that my telephone number is on the federal Do Not Call Registry. As I began to request her call-back number and name, she sarcastically said, "Oh, good day!" then hung up on me without providing any information. Santana Energy should be held accountable for calling phone numbers on the Do Not Call Registry.
Hello Jeff,
Santanna would first like to apologize for our mistake of calling your phone number, we take these occurrences very seriously. Please be assured that this is absolutely against Santanna’s policy and this will not happen again. If this is still of concern, please contact our Customer Service Center at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com, and we will be more than willing to ensure your phone number will not be called again. Thank you very much for bringing this to our attention.
Sincerely,Santanna Energy Services
Reviewed Dec. 22, 2011
Santana Energy is a great company! My rates are always lower than the utility rates of my friends and family who haven't signed up yet. People complain about everything costing too much nowadays. And then when you get a chance to save money, you complain about it, and say it's a scam. Wow, really? You should really learn more about the program. I did. I did my research. I don't get a separate bill. I save money. My bill still comes from DTE and my rate is lower with Santana.
Hello Megan,
Thank you for the positive rating and review! We thank you for your business and hope to continue to provide you with premium service and competitive prices throughout the future! If you need anything, be sure to contact us at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com
Sincerely,Santanna Energy Services
Reviewed Nov. 14, 2011
A priest came to my door on Friday, 11/11/11. He asked to see my bill from DTE telling me he could get a better rate, and it was "up to me" if I wanted to save money or keep paying the higher rates that DTE charges. He made it sound like I would be "stupid" to not switch to them. I did listen to what he had to say, and then I said I wanted the week-end to think it through, but, if I decided to go with them, I would call him on Monday.
He did leave his badge #, and phone number, (a Lakeshore area code, even though he said the local office was only about 1-2 miles from our house, though he never gave a specific address). He also said he's from "Santanna Energy," the issue I have is, he didn't even spell it right, so, who's "stupid"?! Anyway, I don't think he saw or wrote down our account number. If he did, he'll be hearing from our lawyer.
Hello Dann,
We are very sorry that this incident happened. If this is still a concern to you, please give us a call at (800) 764-4427 and we will look further into the matter. Additionally, if you want more information on the services that Santanna offers, customer service can provide you with those details as well. Thank you for bringing this to our attention.
Sincerely,Santanna Energy Services
Reviewed Oct. 20, 2011
If Santana Energy is on the up and up, then why are they refusing to obey a "No Soliciting" sign at the front of GlenWood Estates in Sparta Michigan? Ignoring a “No Soliciting” sign is trespassing. So, they are breaking the law every time they come to my door, and this has been done 3 times in the last 3 months. The manager has kicked them out at least 2 times that I know of, and every month Santana sends a different agent as to avoid, no doubt, being prosecuted for trespassing.
Secondly, why are these agents of Santana Energy telling people that they are making sure that home heating credits are being applied to their bills? They are not looking to save you money. They are looking to steal your contract from DTE. Once they get the bill, they write the contract number down and switch the billing to their own contracts. This is quite deceptive.
If Santana was doing things the way they should be done and not ripping people off, they wouldn't need to resort to underhanded fraudulent activities to sign people up. People would be beating a path to their offices. Santana is a ripoff, and they are snakes when it comes to sneaking your contract number off your gas bill. Do not let them see your gas bill! If they claim to be DTE, then they should already know what your contract and billing states. If they claim to be government employees, tell them the last time the government offered you help -you lost your house!
Hello Terry,
We are very sorry that this incident happened. This is not proper representation of how Santanna operates and we apologize for this agent's misrepresentation and solicitation. When situations like this occur, we encourage all customers to call our Customer Service number to report it. An investigation is immediately opened, and appropriate disciplinary action follows, up to and including termination. If this is still a concern, please give us a call at (800) 764-4427 and we will look further into the matter. Thank you for bringing this to our attention.
Sincerely,Santanna Energy Services
Reviewed Oct. 18, 2011
Santana Energy Services has a great BBB rating. Since signing up, my rate has always been lower than the utility rate. You should learn more about the program from reading peoples' responses on here because I can tell that you know nothing about the choice program. You don't get a separate bill. It doesn't cost you more money, it actually saves money. My current rate is lower with Santana than it would be if I just left it with DTE, and has been for over a year! My grandmother lives in an area where consumers energy is the gas utility and she has Santana also. Their rate right now is $5.90 per mcf while consumers is above $6.10! Learn the program before you bash it.
Hello Jake,
Thank you for the positive review and rating! We appreciate your business and are glad to hear you are satisfied with our services and rates! If you need anything else be sure to contact us at (800) 764-4427 or send us an email at consumeraffairs@ses4energy.com
Sincerely,Santanna Energy Services
Reviewed Sept. 16, 2011
Gena came to my 72 year old mother's door, in Hesperia, Michigan and stated she was from DTE Energy and that she needed to see my mother's bill so she could get the savings on her gas bill that she was suppose to get before. She rudely grabbed my mother's phone and called her agent to get these savings for my mother on her gas bill, when my mother never had said yes.
Later I found out after she had left that she was not from DTE Energy at all, she was employed through Santanna Energy. So, I then contacted DTE and they confirmed that they were not out at my mother's home. I then contacted Santanna Energy to cancel what this representative had signed my mother up for. I was told I could not cancel for 24 hours. I called back after an hour and got someone else that cancelled this account and then I called back to DTE and put a password on my mother's account so that they cannot try and get gas at another address in my mother's name.
I called TV 13 on your side, talked with an Officer of the law and an Attorney in regards to Santanna Energy's misrepresenting themselves as someone that they are not. I also checked online and found all these complaints against them as well. I feel that DTE as well as all these other companies should be able to sue them as well for saying they belong to all these other places when they do not. As well as stating they save you money when all it is, is a lie to steal your money when actually the company in which you are with is still supplying you with their gas. Santanna is sending you a bill for nothing, just to steal your money.
I think we should all stand up and get an attorney and file a class action law suit against Santanna, for these criminal acts against the public. If you feel you would like to be a part of this class action law suit, please contact me at ** please leave me a message. If I don't answer, I will get back with you and your concerns. It’s pretty sad that they can prey on people in this dire economy and have no remorse. I feel that all of you should contact TV 13 on your side and give them your complaint as well so this will be aired on live television so that everyone that has not come in contact with Santanna Energy and their representatives are aware and can protect themselves against these kinds of corrupt people and companies.
Their number is **, TV 13 on your side. We need to stand up for ourselves and stand together and say enough is enough. And all those that have been taken from this company can get back all the money stolen from them. Contact me.
Hello Shelly,
We are very sorry that this incident happened. This is not proper representation of how Santanna operates and we apologize for this agent's misrepresentation. When situations like this occur, we encourage all customers to call our Customer Service number to report it. An investigation is immediately opened, and appropriate disciplinary action follows, up to and including termination. If this is still a concern, please give us a call at (800) 764-4427 and we will look further into the matter. Thank you for bringing this to our attention.
Sincerely,Santanna Energy Services
Reviewed Sept. 8, 2011
A tall dressed black male in uniform with a business tag came knocking at my door saying he was with Santana Energy & GTE. He was very tricky with wording and he was practically saying he was with GTE. He asked for my bill and was very persistent in asking for my bill like he worked with GTE. He stayed with me while the person he called was verifying my information over the phone.
The person on the phone sounded like a telemarketer, so I immediately got angry on the phone and explained to them that the person at my front door is acting like he is from GTE energy. I told the people on the phone, "Be honest with me, are you with GTE?" and they said "No".
So, I told this man on my front porch to go and unfortunately, he took off with my account number. These people are sneaky. Bad business practices if you have to pretend you are from GTE.
We are very sorry that this incident happened. This is not proper representation of how Santanna operates and this representative should have identified himself properly from the start. When situations like this occur, we encourage all customers to call our Customer Service number to report it. An investigation is immediately opened, and appropriate disciplinary action follows, up to and including termination. If this is still a concern, please give us a call at (800) 764-4427 and we will look further into the matter. Thank you for bringing this to our attention.
Sincerely,
Santanna Energy Services
Reviewed Aug. 12, 2011
Representative Priest stated to my nephew, who opened the door to him, that he needed to see my DTE Energy bill and that it was because my usage wasn't what it should be. My Nephew came to me and I went to the door and told the man I wouldn't give or show my bill to anyone who asked for it. I explained that I recently had energy efficient windows put in and that my energy usage was down by 42% from last year. He still insisted that he needed to see my bill because he was assigned to my area and that some homes in the area had been showing inadequate usage and that he needed to check the bill and notify DTE to correct it.
I stated that his shirt logo stated he was from Sanatan Energy and not DTE, so I wouldn't share anything like a bill with him and I needed him to leave me his badge number, phone number, name and I would call DTE tomorrow to verify if he was who he said he was. He told me I should have received a letter or flyer in my DTE bill that stated that DTE would be sending someone out to check my bill for verification of my usage.
I left him empty-handed even though he showed me at least 8 names on his clipboard that he said were my neighbors that had let him view their bills.
We are very sorry that this incident happened. This is not proper representation of how Santanna operates and the agent should have identified himself properly. When situations like this occur, we encourage all customers to call our Customer Service number to report it. An investigation is immediately opened, and appropriate disciplinary action follows, up to and including termination. If this is still a concern, please give us a call at (800) 764-4427 and we will look further into the matter. Thank you for bringing this to our attention.
Sincerely,
Santanna Energy Services
Reviewed July 27, 2011
Just to note, the community that I live in has a NO SOLICITING sign posted at the entrance.
We are very sorry that this incident happened. This is not proper representation of how Santanna operates. When situations like this occur, we encourage all customers to call our Customer Service number to report it. An investigation is immediately opened, and appropriate disciplinary action follows, up to and including termination. If this is still a concern, please give us a call at (800) 764-4427 and we will look further into the matter. Thank you for bringing this to our attention.
Sincerely,
Santanna Energy Services
Reviewed June 16, 2011
Reps from Santana Energy Services call repeatedly to get us to switch from DTE here in MI. On the latest call, they claimed they were working with DTE to give us a discount on our bill and they said it would show up on the next bill. In order to do this, however, I needed to give them my DTE account number. When I said I wasn't comfortable doing that, they hung up.
Reviewed May 22, 2011
Santana representatives came to my door and misrepresented themselves as from Peoples Gas. I didn't understand just what they wanted. They asked to see my Peoples Gas bill. I showed it to them since I was told they represented Peoples Gas. They looked at the bill and told me that I had not been deregulated and they were going to fix it for me. They stated that my cost for therm would be lowered to 47 cents for therm (current cost is 52 cents).
They asked to use my phone to call the gas company. They said that it had to be done from my home. I refused to let them use the phone and I was told that he was going to send an e mail instead. I later found out that they were switching my gas service to Santana. I do not want my service to be switched. I still want Peoples Gas as my supplier. Please help. I don't need this aggravation. I am 78 years old and am happy with Peoples Gas. Please stop these people from misrepresenting the facts to people.
Reviewed May 11, 2011
I have received multiple calls from these folks telling me DTE Energy has offered me a gas choice and then they launch into my information, address, phone, etc. without ever telling me who they are. They said they can save me half on my bill. When I ask who they are and that I want to research them, they get nasty. On one occasion they switched the phone to someone else all together. Today, the man on the line kept calling me Ma'am over and over again and snickered when I said I wanted to look into the first. He said "You don't want to save money on your bill?" in a condescending way. The callers are always rude and when I told them I had the right to research them, the guy hung up, again.
Reviewed March 16, 2011
They keep calling and harassing me. I am disabled and don't deserve this kind of treatment. They call at any hour of the day or evening, their attitude changes severely after kindly refusing their questionable service that in the long run will not save any money. And more importantly, they lie about the whole service from minute one. I feel strongly that this company is not for anyone in Michigan. Beware of the harassment techniques and bully attitude on the phone. If I get any more calls, my lawyer will be contacted and we will find a way to get compensated for this harassment. Oh, and good luck to anyone who can even find their customer service.
Reviewed Feb. 19, 2011
The representative was rude and would not take no for an answer. He pretty much called me an ** by the end of the conversation. That's a great way to sell something. Tells me a lot about the rest of the company.
Reviewed Jan. 21, 2011
I received a welcome aboard letter from Santana Energy Services. Since I had not signed up for any other gas service, we use North Shore Gas. I called Santana to ask what the letter was about. I was told that Camosy had signed up for Santana Energy to replace our North Shore Gas account. They could not tell me who at our company they had talked to. If Santana could not show any proof that we had actually signed up how could this be considered a legal contract? Santana Energy Services is bad news. They have unscrupulous sales reps and business practices.
Reviewed Jan. 15, 2011
These people knocked at my door and talked very nicely. At first, they said they were there to help me lower my gas bills, which are actually on my husband's name. I thought, “Well this could be very good”. They explained things to me in a very good way, and they showed me the savings that I was supposed to have. So, they filled an application for me, and then they put me on the phone with somebody who can verify things to check that everything was ok, and said “okay” to questions.
After they left, I checked the papers more carefully. I found out that some information that they forgot to mention, which was that I was going to start with a certain rate, but at the end of the initial term of 6 months, this rate was going to double. I called Santana Energy Services immediately after I noticed all these irregularities. Supposedly, you can cancel any time prior to midnight of the third business day, and they were here at 4 PM on Saturday 15. So, it is already 5:25 PM, and I had been calling them since around 4:20, and I left messages letting them know that I want to cancel, and they hadn't called me back.
I also sent an e-mail to them, but I didn't have any answer either. I am frustrated, angry and desperate, because they don't call back. How convenient it is for them to come in late in afternoon on a weekend, so you can't get in touch with the office to cancel as soon as you know what kind of trap they put you into, but they are there to verify your information. That is just so wrong. Meanwhile, I will keep trying to get in contact with them, to cancel the agreement. It is going to be hard because today is Saturday, 15th day of the month, and it is a long weekend due to Martin Luther King's birthday. I bet they will be closed on Monday (17th day of the month), so there goes my three business days.
Reviewed Dec. 24, 2010
They kept on calling few times a week. A search on google found this lawsuit against them **.
Reviewed Nov. 4, 2010
Santanna Energy Services is not a scam! As a representative of Santanna Energy services, I must make a comment to clear up the complaints. Granted, there are some phone sales representatives out there who are not courteous and unprofessionally persistent. To me, it is sad that we have been given such a bad name because Santanna is such a great company. In 2005, Hurricanes Katrina and Rita disrupted and destroyed oil and gas production in the Gulf of Mexico. This led to disaster driven crisis pricing in the energy markets and natural gas prices doubled! Due to these events, Santanna Energy Services was forced to send a letter to some of its customers on fixed price programs, notifying that it was no longer possible to deliver natural gas at their fixed price level and effective with deliveries on and after October 1, 2005 to a market driven price. As soon as the market pricing settled back to normal, Santanna did address differences in cost that they experienced. Santanna does save people money.
I sign up over 15 people a day and do routine satisfaction checks in which I've only had 3 cancellations in 2 years, and that was because either the business was sold or a better rate was found. With over 20 years of experience and success, we must be doing something right. People must realize that every company has complaints. If you look up your cable company, your phone company, your internet company, your gas and electric companies, your hospital, your dentist, etc., they will all have dissatisfied customers, yet you remain loyal to them. Please just take the time to listen to a courteous representative and if you want to research, do detailed research to find out true information instead of listening to people's experiences.
I apologize on behalf of real representatives to those who have been harassed by unprofessional ones. A good solution is to take the info of the rep, write down the date and time of the call, and then ask to be placed on the do not call list. That way, if you're continually harassed, the representative will be found and dealt with appropriately, which is usually termination.
Reviewed July 31, 2010
I don't even have gas in my name and these people keep calling, even after I have told them not to. They call on weekends and make 4 or 5 calls daily.
Reviewed July 22, 2010
These people harass me day and night. They lied about the time it would take on the phone - not ten minutes but 40. When I called the gas company, I found out that they don't necessarily save me money.
Reviewed July 12, 2010
I received an initial call from Santa Gas, but the representative was very misleading and implied that this was in cooperation with North Shore Gas. I listened patiently through the call and then was transferred to another representative to go through the switch process. Meanwhile, I was checking them out on the internet.
Once I saw the reports on them, I quickly told the representative I was not interested and want to be removed from their call list. I continue to get calls from them at least 2 a week. Each time, I asked to be removed from their call list. They are an annoyance and should be penalized for inappropriate phone practices.
Reviewed July 7, 2010
They have called for the last two days, five all together. I told them I would talk it over with my brother and we have decided not to go with their services after I looked them up on the internet. Thank god for internet.
Reviewed June 29, 2010
Please stop calling me about your company, I have Nicor and do not intend to change. Take me off your phone list.
Reviewed June 28, 2010
I received a solicitation call two weeks ago from Santana Energy trying to sell their gas through the Nicor customer select program. At that time, I declined their offer and requested my name and contact number to be removed from their calling list. Today, I received another solicitation call from them with the same offer. Again, I declined the service. The telemarketer was having a difficult time accepting my number, as did the previous caller. He was offering me a rate of 8 cents per therm versus Nicor's 45 cents per therm rate.
I did not suffer a negative consequence as a result of their contacting me aside from their blatant disregard to my request for my name to be removed from their call list and having to speak with someone whose primary language is not english and who has complete disregard for the customer. There's no sales career in their futures!
Reviewed May 21, 2010
The same as the person above, a rep from Santana keeps calling saying "Mr. Customer", he can save me money on my gas bill. He claims the work for Consumers Energy customers and so on. I told him, “Thanks but I prefer to deal directly with Consumers Energy, please take me off you list and don’t call me anymore.” He called back 3 times now. This last time I pick up the phone and he asks, "how you doing today," uses my first name, like we are old buddies. I informed the guy he was out of line and unprofessional for using my first name with permission and especially since I asked him not to call. He said, “You our off our list and hung up.” These people won’t stop and I believe they call certain people many times to harass them as a form of amusement. I can’t see this approach working towards financial benefit of any company.
Reviewed May 6, 2010
This company continues to call me, saying my name and I live in Oxford and that they can save me money on my gas bill. This has been going on for about a month or more. The calls are continuous and sometimes as late as after 8:30 PM. I've told them I was not interested and to please take me off there list to stop calling. But they won't and continue to call over and over. One person told me it takes 7 days to take me off the list and I told her it's been over a month. I asked additional questions on 4/27/10 and when I got to there phone number, they hung up. Just in the last week, they've called 4/27/10, 5/3/10 and 5/4/10. How do I get them to stop calling me? Please advise me or direct me to the right place or person.
Reviewed Feb. 11, 2010
I have had an account with Santanna Energy Services for over a year. I originally signed up with them in July of '08 and was told the same spiel of this saving me money. I signed up, and have noticed that I was paying more than I would have I just stuck with Nicor. I waited it out, to see if Santanna would benefit me, and it didn't. Today I received my bill for Nicor and it was over $100 more than it normally is. I called Nicor and they checked my meter reading (which was accurate) and they said that, for this month, Santanna was charging me $.10 more than Nicor would have per therm. They also said that Nicor's portion of the bill was $59, and the rest was Santanna. I went over the last couple months with them as well, and it would've been cheaper for me to deal with just Nicor, and not the outside company.
Reviewed Sept. 22, 2009
I, too, recently received a call from a representative implying he was from Nicor on Thursday, September 17, 2009, at 7:00pm. He went into a whole speech about how I could get involved in this "great" program (Customer Select) since my account has been in good standing for some time. I asked him several times what this program entailed and why I had never heard of it before, because he had made it seem that it was something I had to complete, saying it was past due, and I could have 20 more days to fill out the paperwork and get it finalized. After asking me numerous times to pull out my Nicor bill, I finally did and was asked for the therm count on the bill. I decided to give this to him, and once I did, he then proceeded to ask me for my account number.
I was already concerned about the legitimacy of the call, but once I was asked for my account number, I told him I would call my local Nicor office first and he could call back. He got frustrated with my response, and proceeded with attitude and gave me all of his information including his license number, name, customer service number, where I could go view the Customer Select program on Nicor's website, etc. to, in his words 'ease my mind.' I again told him I was going to contact my local branch first. After several minutes of going back and forth, he finally said to me, "It would just make my life easier if you would just give me your account number, then I won't have to have my secretary pull your account again."
Upon hearing that, I told him again that I was going to contact my local branch before I gave out any information and he could call back another day. He then proceeded to say, "You know what I'm going to do, I'm just going to put a note in your file right now not to call you back, and when your name comes up again, I will just pass it up!" Wow! Talk about customer service! I informed him I did not appreciate the harassment and I would be filing a formal complaint. Now, this entire time, my blood was boiling and I had thought it was a Nicor representative! I had tried calling Nicor's customer service department as soon as I got off the call to follow through with my complaint, but come to find out; the customer service office closes at 7! Well, that didn't make any sense!
I decided to try calling the customer service number the representative had given me, and that's when I found out it was Santanna Energy Services! The next day, I called Nicor to inform them of my call from the night before. The representative from Nicor was extremely nice and very apologetic even though it had nothing to do with them. She took down notes from my call and said she was going to pass them along. I then called Santanna Energy Services and spoke with a customer service representative and told her I wanted to make a complaint. The representative I spoke with said all calls were recorded and they would be looking over the call from the previous day. I asked her how things would proceed and was told if he was entirely out of line, it may lead to termination. I asked to be called back Monday, after they looked into the complaint.
It is now Tuesday, and I have yet to hear back from Santanna. And, it gets better. The representative, Larry, initially called me Thursday from an 877 area code number located in Carson City, NJ. After looking at my caller ID on Friday, I received 2 calls from the same number; one around 5:30, 15 minutes after I made the complaint, and the second at 9:00 at night! I did not notice any missed calls on the phone on Saturday, but Sunday, I received another call from the same number at 12:30pm! As stated on the website of Santanna; it says that representatives are assigned to accounts, meaning there wouldn't be numerous representatives directed to each account. So, I can only assume it is the same representative, Larry that is trying to contact me again.
I just can't believe I am still getting calls from this rep, and why am I getting calls later than 8pm and calls on Sunday?! All in all, I really hope people think twice about getting involved with this company. As you can see from numerous other complaints and the recent lawsuit, it's as close to a scam as you can get.
Reviewed Sept. 18, 2009
I recently received a call from Santana Gas offering to become my sole supplier of gas, maintaining Peoples Gas as my deliverer. They agreed to do this at a fixed rate for the next 12 months. After one person explained the program and costs and answered my questions, they put me on a line with a verifier. I was told that the verifier could not answer questions and could only accept yes or no responses. During the conversation with the verifier, the verifier said something that was different from what was explained to me. I questioned this and the person who had first explained the program jumped back online to attempt to answer the question.
Upon answering the question, this person put me back on the line with the verifier, who, in proceeding through the script, told me I had to answer with a yes or no answer (because I had answered with "correct" instead of "yes"- because I realize that yes can be construed differently from "correct") and asked another question that was not as explained. The initial person again jumped back on the line to answer the question and had me hold for the verifier to come back on the line. At this point, I became uncomfortable and hung up. I have two questions. Through research I found that Santana Gas has had some issues with maintaining their fixed quoted pricing. Is this still an issue? Based on my starting the conversation with them and answering a few "yes" questions, will they automatically make the change (even though I did not complete the process)?
Reviewed Aug. 14, 2009
On Thursday, August 13, 2009, I was contacted by telephone and asked if I would be interested in saving money on my gas bill. The company represented by this telemarketer was Santanna Energy Services and I was told that I qualified to purchase my natural gas at a wholesale rate because I have always paid my gas bill on time. I was asked who my current provider was and I told the representative that I was satisfied with both the rate I was paying and the service of this company, IGS. I was then told by the representative that they were charging me at a much higher rate per therm than Santanna would charge. I then agreed to consider switching after having an opportunity to carefully go over their agreement which they were to send to me in the "next few days".
I had reservations just from the experience on the telephone with Santanna's representative and was told that someone from Santanna would then verify that I was indeed eligible for a reduced rate. Thus far, I have agreed only to consider switching providers if in fact they were being truthful. I then decided to check to see what possible complaints I might find regarding Santanna Energy Services and discovered that there is a suit against them by the Attorney General of Illinois. I wanted to report this occurrence in hopes that it might help others who are contacted by this company to know that they could be dealing with dishonest people.
Reviewed Feb. 8, 2009
My bill is $230 a month. A man called me on the phone about a locked rate for my gas. I told him okay. When I received my gas bill, it was $579.11 for 02/04/2009, total balance $1,247.11. The supplier charges $422.11. I'm on a budget plan with Peoples Gas. I'm also on a fixed income and I am going to have a hard time paying this bill.
Reviewed Jan. 22, 2009
In December of 2008, I received a flyer in the mail stating that Nicor Gas buys their gas directly from Santana Energy. I called Santana Energy and they stated they could save me up to 10% every month by buying my gas directly from them. I called Nicor and switched. I was paying Nicor $171 a month on their budget plan. My December gas bill, 1st from Santana, was $263.56. They said that was because Nicor did not read my meter. I paid it. This month's bill is $395.78. How can that be? Santana's cost per therm last month was .08 more per therm than Nicor. I was told I would save money. I am going back to Nicor. I wish I never left.
Now, I have to pay the Santana bill of $395.78 so I do not ruin my credit. When I did speak to Roberto **, team leader at Santana, I had asked to speak to his supervisor. He said he was the end-all and no one was above him. I asked to speak to the CEO of the company and he stated again all complaints go through him. My opinion is this company is running a scam and I am sorry I ever thought I could save money with them. Any help you could give me or other potential customers would be greatly appreciated.
Reviewed Feb. 2, 2008
Feb. 1, 2008 received a telemarketing call from a male, stated he was with Sanatana Eneregy Services. This man said Santana Energy Services was a "Front End Supplier" of natural gas, and that as I as a "customer in good standing with Nicor Gas, could receive a 10% descount on my current gas bills if I enetered a 12 month service agreement with them". I questioned the call...took some information, and stated if interested I would contact them. I am no different than anyone and must admit that the thought of saving money appealed to me. I did however, have a few bells going off and declined.
After the conversation I decideded to seek out further information regarding this company, as I had never heard of them. Having come accross the article in your site regarding a 2005 lawsuit, I am very happy I followed my gut instinct, and declined his offer. I have provided you with all the information I was given, and hope you follow through as necessary. I do so hate companies that prey on people's wanting to save money in these times.
Reviewed Aug. 19, 2006
Santana defrauded Illinois and its customers. It did that just to make money. Customers should know about US Energy Savings Corporation. They give last years rate as your fixed price for 5 years. Thats 5 full Winters at last years prices. Thats an awesome deal 5 years ago you paid 27 cents per therm. Last winter Peoples charged over 1.30 per therm. Just think how much money you will save over the next 5 winters. By your 4th year you most likely would be paying half as much as your neighbors who are not doing this. Most Important of all US Energy will not renig on the deal its all legit. Santana should have to pay customers back for what they did
Santanna Energy Services Company Information
- Company Name:
- Santanna Energy Services
- Year Founded:
- 1988
- Address:
- 425 Quadrangle Dr. #200
- City:
- Bolingbrook
- State/Province:
- IL
- Postal Code:
- 60440
- Country:
- United States
- Fax:
- 877-887-5099
- Website:
- www.santannaenergyservices.com