Santanna Energy Services Reviews

The only problem I had with Santanna was that they jacked my rate up to like double the market rate once my 12 months was up. If you don’t watch it knowing your term is up, they’ll get you a real high rate. But then I re-signed up with them for another cheaper rate. They also said they sent me a letter to tell me that my term was ending. But, I didn’t see the letter.

I have Santanna Energy gas at my office and I've been using them for three years now.

I did an apples-to-apples search on websites regarding energy cost and the rates of Santanna Energy Services were lower. Enrolling with Santanna was easy and it was professionally done. Most of the customer service reps were knowledgeable and professional, with the exception of one who didn't seem to know his job. Santanna has very competitive rates and I've recommended them already. I told my friends that they should investigate and they would probably take advantage of Santanna's rates.

The gas company of Santanna Energy suggested that I call. Santanna's price and service were better than other energy companies. They were very clear in what they were saying. They told me what they were gonna do and how they were gonna take care of things. My enrollment experience with them worked out fine. I'd recommend Santanna Energy to anybody.

I've been with Santanna Energy for over five years and they never changed their rates. Initially, I started using them because I was getting a bonus mile. When I called them, they answered my questions. I said I would cancel but they adjusted my rates and guaranteed it for a year. I'll stick with 'em for a year but I am closely watching Nicor to see that. I paid more with Santanna every month than I should've been paying with Nicor. I paid a lot of money that I shouldn't have and I'm not really happy with Santanna Energy but it is what it is.

I was looking for competitive pricing on energy services and I found Santanna Energy on the internet. Enrolling for their service was easy and dealing with their customer service was good.

Santanna Energy's pricing made us go with them for electric service and everything was good when I enrolled with them.

Santanna Energy made a sales call to my mom, who is a sucker for salesmen, and we spent a few minutes on the phone with them. I have heard her complain about her electric bill a few times. There were different things on there that she didn't understand. She's not happy with Santanna and has tried to get rid of it.

Somebody came to my door and talked to me about the gas. They explained to me the rates and they told me how much it would be per Ccf, and it was just cheaper than the other one I had at that time. I liked the deal so I decided to change to Santanna and kept them ever since. The enrollment process was easy and I just wrote down all the information that they gave me. I keep calling them up if I have questions and they have been very nice and polite and answer whatever I asked them. I’m glad I’m with Santanna and I would not change it.

I see energy services around so I looked online and found that Santanna Energy had the lowest price, and I just enrolled online. The application process only took about 5 minutes. However, it took a little time for them to apply it to my account. But other than that, I have had no problems with them. I would tell my friends to check out what they’re paying now, as opposed to what they could get if they went to Santanna. They should be always comparing their rates.

I was asked to switch to Santanna Energy a long time ago. I've had a lot going on in my life. When you're retired, it's a full-time job. I have a mother that's dying and I've got my grandkids to take care. I got a call from Direct Energy and they told me that I was done with Santanna because they want you to believe that you're doing the right thing. Then you have to pay for the fine for canceling early. I got upset with Direct Energy. They're playing games with my mind. So I went back to Santanna and then they canceled Direct Energy and I'm not going to pay the $50. Santanna had a better discount, so I went with them and inquired about their ComEd Fixed Electricity Rates.

For a long time, I really didn’t pay a whole lot attention to my bills. I just pay them like most people do. But I’m retired now so I got to pay a whole lot more attention to it. I thought that Duke Energy was a little higher. Somebody was walking in my neighborhood and I listened to him and got convinced to change to Santanna. I sat on my front porch and he did all the application stuff. He filled everything out then placed the phone call and did an agreement over the phone. The customer service was professional and my experience with Santanna was good overall. Take a look, listen, see what everybody had to say and make your own decision.

A few years back, I was with Santanna. Then I used Michigan National. But I decided to go with Santanna again for gas based on their price. There was nobody else that could offer me that cheap of a price that was locked in for one year. The process of enrolling with them was good. I just filled out an application form and they asked me some questions. Then they told me that the program would take effect when my contract with Michigan National runs out which was on December 30. I'm satisfied with my experience and I would recommend Santanna.

We always shop prices for gas rate because it’s a restaurant and Santanna Energy tried to get the best rate we can for the lowest price. Santanna gas is what we use at the restaurant and the price is right so far. The last time, we got the price for $2.99 and that was the lowest price for a 1-year term, a fixed-rate that there was at that time. Now, we switched away from the $2.99 to $2.69 for a 6-month term, and then we’ll re-negotiate again in a 6-month term in the middle of the summer. So, that doesn’t mean we’ll stay with Santanna if somebody else got a better price. We go with whoever gives a better price. I did the residence I’m in here, the owner’s residence and all the restaurants at the same time. Their customer service was all right and I had a really good experience with Santanna Energy.

We wanted to lower our rates and my daughter was doing some research and came across Santanna Energy. Somebody called me randomly and he said something about joining Santanna and so I did but I haven’t received the bill yet.

Santanna Energy called me and I looked into their services due to their prices. The enrollment process was easy and I have their electricity and gas service for about a year now. They've been very nice and courteous people to work with. Their prices are better than my previous provider and I've had no problems with their service so far.

I was with Duke previously but switched because of the expenses. Duke’s gas and electric rates were much higher. I called Santanna to enroll and got it lined up. They have an office here in Cincinnati. I’ve been with Santanna for a couple of years now and my experience has been very good.

I have been with Santanna Energy for about 50 years now. The first year I signed, I didn't know the contract was going to end. The service I’m receiving from them is okay my electric bill was doubled two months in a row and I went from 50 something a month to a 100. I called customer service twice about the same thing and they were very nice, but I want them to make sure that we know ahead of time that the price is going to go up. I like to have part of my bill paid and the rep said we would go back to the cheaper price on the next billing period. I’m not happy but I would stay with them, and so I re-signed with Santanna Energy.

This is my second year with Santanna Energy and they were very nice when I spoke to them. I just don't like the fact that they charged me higher before they even notified me that they were going to. The last gas bill was up before the season started. Overall, though, I'm happy with them. They offered me a lower rate than what we were going to get with Alon.

I found out about Santanna through my brother and decided to go with them because of the recommendation. Their enrollment process was easy. When they asked me the questions, I just said yes or no to answer them. Their customer service team was very helpful. However, when I call them, I have to wait on hold a little bit and they could improve on that. But otherwise, it’s all good and I would tell a friend to try Santanna.

What I usually do when a contract ends or when I’m close to the end is I start shopping again to get a better rate, and I stayed with Santanna Energy because they got the best rate going. But I only have gas with them while my electric is with First Energy. When I was talking to the Santanna reps, I checked their price on electric but they couldn’t beat the ones that I was going to get. But I’ve been happy with everything so far and I have recommended them to friends.

Santanna is on my gas bill. I liked the rate that they gave me and when I first went with them there was no penalty for opting out before the 12 months. The reps are great. They're not pushy about trying to get you into their program. They just tell you what they have to offer you and they will tell you a couple other rates from different places, and you can compare them. You can even get online and compare a couple of different places and Santanna is on top. I checked in with two or three other ones that called me. They wanted me to go with them and they had a $100 fee switch out before 12 months or even the six months fixed rate.

Santanna had a lower rate compared to other energy companies and when I had gotten an even lower offer through the mail I called Santanna and they were very helpful. They matched the rate so I was thrilled. It was a good experience all around.

I received a call from Santanna Energy, could not understand the man's accent, and was at lunch with my father who just lost his wife, my mother. We are going through bills and such trying to get things sorted out for she paid all the bills. I had him call me back at 3:30 pm, he called back at 2:30 pm as we were a block away from home, he asked if I had pen and paper as I was opening the house. I sat down at the table and asked what this call was about, and he went on about lower rates and such, I said I was not interested in his sales of whatever he was talking about and he starts scolding me like a child, said I was wasting his time, as he was YELLING at me I said, "YOU called ME and wasted MY time TWICE today" and he hung up on me! What a rude way to drum up business!! Believe me this is my review, and I'm not done yet people! Stay away from this scam.

I needed to find an energy service provider because Commonwealth Edison was no longer going to provide the energy. So, I called the town officials but they couldn’t recommend anything. I went to a website and came upon Santanna Energy Services. I inquired from them about residential electricity and gas services, and their rates were lower. Enrolling with them was easy and straightforward.

I've been with Santanna now for 8 years. At the very beginning, being able to lock in a rate got me interested. Santanna called and told me about their services and then I was able to make a decision based on what they gave me. I stuck with them because out of all the service providers, they are the ones that tend to have the best lock in rate each year. When I go to lock in my rate again each year, I talk to their reps. They're very friendly and will help me get what I need. Santanna has good customer service and they have a decent product. They're a good company to work with.

I’ve had Santanna Energy Services for few years. They had the best deal and I had no issues when I enrolled. The people I’ve talked to have been very nice as well. I am very happy and satisfied.

I was shown some different rates from three or four different companies and Santanna Energy Services had the best rate available. They were very cooperative and very friendly. I took a couple of years contract and then I renewed it. Their customer service had always been good and they knew what they're doing and talking about. Santanna is a great company and their employees were highly educated with what they're selling. I wish I had an experience like this with other companies I've dealt with.

I had a friend that was selling something similar to Santanna Energy and I figured, I’d look a little more into it and do some more research. I went with them but then, they recently backed out of the company. So, I really didn’t have a reason to stay with this other energy service company. When I bumped into this guy at the food festival, he seemed really friendly. He said, “You know, it’s only going to take two seconds. In fact, can I have a moment of your time?” Our environment’s pretty messed up right now with all the pollution. I know one person ain’t going to make a huge difference but at least, I can try. That was the reason why went into agreeing with the energy services.

I’ve had Santanna Energy for a couple of years already. I compared prices with what Commonwealth Edison was offering, and Santanna's bill is more reasonable than what Commonwealth Edison would charge me. Enrolling with them was easy, too. I haven’t had any issues.

Santanna and different companies called me but my sons helped me out and told me to go with them. Their energy services were good. I answered all their questions when I was enrolling with them and they were polite. My sons picked the rates and they're on my electric bill. I pay once a month so everything's cool. I had to call them because another electric company called and when I spoke to the girl from Santanna, she told me to call in September, which I had my calendar marked because the rates can change and be lower. I have no complaints. Everything was taken care of.

I'm a DTE customer and every year, I love to look at the suppliers for natural gas and the line. I get the print-off from the area, I call different companies and see what they have available and what they charge per cube. I go for fixed and Santanna used to get one of the best programs and they've been the most competitive one. Also, their customer service team always works with me pretty good and they're not pushy. I own furniture stores and gas is an expense so I looked for the best rate and they told me what is the volume rate, if there's any difference and when I should call back. We've been with them for quite a while and they always work with me on the four locations I have. I pay my bills and they send me gas. It seems fine and we've been very happy with them.

Santanna Energy called me about changing my gas to electric. It was gas at first and I did for a while. Then, I found a lower rate and went with somebody else. Recently, they contacted me and offered me lower rates on both gas and electric and I took it. I was looking at different energy things before they called because I was contracted at a lower rate with the people I was with. Then when the contract was up, we went month by month and it got expensive in the winter. So Santanna called at the right time.

Consumers was getting too high with their prices for their service. I read about Santanna Energy and when I called them, they were helpful and friendly. I’ve had them for quite a few years now and my experience is good. I like their prices, plus their customer service is great. Enrolling with them was easy and good, too. I told them that I’ve given my number for my Consumers and they gave me a rate and then they asked if I wanted to set the rate in. I said "Yes" and they told me there’s nothing for me to do. They contacted Consumers, and then, every year, you can call them back and see if you want to lock in a price or you don’t have to call them back and go with the flow. I’m glad that Santanna is keeping their prices low and they’re not gouging prices like Consumers had for years. I’ve already recommended them.

Santanna Energy is a good company to do business with. I was looking into energy services to get a lower electrical bill and they were willing to give me a reasonable rate. Enrolling with them is easy. I did everything online and after I was done, a helpful representative answered all my questions about the fee, which she even removed eventually. Overall, it seems like all the customers are important to them because it was easy to speak to someone.

I was paying too much through my first energy contract so I did an apples to apples comparison and Santanna was the lowest. Also, sometimes there are all these restrictions and it seemed like Santanna was the best deal. At first, I was doing my gas but it popped that I could change my electric, so I did that too. Enrolling was really easy. I did it online and I'm not really that savvy but I didn't have any trouble. One time, my contract was up and I called them. I talked to a really nice guy and he said to keep checking back because sometimes the rate gets better as the summer goes and I could get a lower rate if it's available.

We always go with whoever gives us the best deal and we went with Santanna for their price. Enrolling with them was easy. If the price is good when it’s ready to renew, I’ll stick with them.

I’ve been with Santanna Energy since 2009. We have a gas hot water tank through them. I chose them over other energy services because they were willing to give me a good deal. And the deal last year was really good. And they said if they find something lower, they’ll let me know. Enrolling with them was fine, as well. Once I signed up, they gave me the contract and then when my year comes up, I can just call and tell them I don’t want them anymore.

I switched to Santanna’s services for gas because their rates were a lot better than what the other place was. And signing up was easy. We did it over the phone and then they sent me a contract with the rate on it and the expiration date, and that was it. It’s been good. I just renewed my stuff. This is I think my second or third time. At the end of the month, I'm gonna call and see if they got a better rate because I renewed in May and that’s still a winter rate. Their reps are pretty helpful. All the employees that I dealt with were courteous and knew what they were talking about.

Enrolling with Santanna was fine. Their customer service even suggested that I get a lower rate during the summer because it would probably still be lower when the six months expired come winter time. Our discussions were totally adequate, they explained everything to me and I was satisfied.

A gentleman came to my house and told me about Santanna. I used to do door-to-door sales and I had some compassion for the man, so I decided to try it out. He was very nice and he educated me on the difference between ComEd and Santanna and their different roles, and I thought that it made good sense. And I've had a good experience having a fixed rate with them. The longest process I had recently was switching over to my new location but it hasn’t been any issue at all. It was just a long process over the phone. Overall, I'm completely happy with Santanna Energy.

I got the gas service from Santanna because of their lower rates. This is the first time that I've applied with them and it was completely easy. I called them on the phone and I was completely satisfied with the reps that I spoke with. I just started using their service but so far, everything’s awesome.

It’s been really good having Santanna Energy. I’ve had them for quite a while now. A young lady came to the door a number of years ago and she explained it all very well and we tried it and liked it. That personal touch of coming to the door was much better than all the phone calls you get. When I had to renew my contract, the kid I talked to was really good. I was a little disappointed that I didn’t get the price that I had previously which I was a little disappointed. But, everything goes up. That’s the way it is. But of all the companies that call, Santanna always gives the price they say they’re going to give you and I’ve been pleased with them.

I have been a Santanna Gas customer for about 7 years, contracting for one year at a time for natural gas which they buy for DTE Energy, and resell to customers at a fixed rate - usually lower than the variable price per ccf from DTE. No significant problems with Santanna until recently when my contract expired in Dec. 2016, and my gas from Santanna went to an artificially high market price; higher significantly than DTE's comparable price/CCF (100 Cubic Feet). I noticed that my bill was somewhat higher than expected, but thought it was due to the variable cold Spring weather.

I have been overcharged, unsatisfied, and lied to. I have canceled my service several times and the next month they're back on bill. In November 2016 I thought that I finally got out of contract after calling several times. I got letter "Confirmation of Service Termination" in mail. Then the next month they billed me again. I called. They stated I wasn't a customer. Had to send them copy of bill to show them they billed me. They said it might take a month. But they still billed me the next month too. I called again. Sent them a copy of my bill again.

I have been with Santanna Energy with my electric for quite some time now. Then they called and said that they had a good rate for my gas. So I signed over to them. I should be getting my gas bill now and expecting lower rates. Their customer service has been very, very polite and helpful. Any questions I have, they’ve answered. I’ve had no problem with them. They’ve been very nice. Now that I’ve got both the electric and the gas, I feel much better knowing I’ve got one provider for both. I’d definitely recommend them.

Our experience using this company to provide our gas has been nothing but a total, absolute nightmare. I cannot count the times that, because of their billing people, our entire bill from Ameren IL didn't come to our business to be paid, it went to Santana and therefore, caused us to pay our bill late. Hijacking our bill is not a good business practice. When we've contacted their Customer Service Dept, we've been yelled at, cussed at, just absolutely overall unacceptable customer service behavior. We are not renewing our contract and we are filing complaints with the ICC regarding this company's extremely negative business practices.

Enrolling with Santanna has been a wonderful experience. Compared to my previous energy provider, Santanna is better. Our bill has a huge difference from before. Their customer service has been outstanding. They always answer my questions and help me with what I need. Overall, it has been perfect.

I switch to Santanna so I could get a cheaper gas rate but it's still over $100. I get this fee that I haven't gotten off my bill and I have paid it twice now. I was referred to Santanna by the person I live with and I moved about half mile away and she still gets the fee. But she said that on the bill, it's supposed to say Santanna and how much they took off. But it wasn't on there and I paid my bill about a week ago and that was about $112. But before that, it was $150. I know it will drop off shortly because the season has almost ended.

I had good luck with Santanna Energy and with what I've seen around they had competitive prices. So, instead of switching every often when there are better offers, I stayed with them. When their customer service rep talked to me, it was great. He answered everything I needed and took care of everything the way I wanted it.

The person who talked to us is very good person. He explained to me everything, and he’s very professional and knowledgeable so we signed in with Santanna. I’ve been telling people about Santanna but I don’t know if they want to listen to me or not, but it’s their loss ‘cause Santanna is awesome! There was a time that I moved from one place to another and they waived the termination fee after I explained to them what’s happening. I'm staying with them. I was talking to one person in Ohio Edison and they were saying, “Compare Ohio Edison to Santanna,” and I said, “No, I want Santanna."

A fellow from Santanna came and walked in to my house since then, I have been with them for a couple of years now. Enrolling with them was easy and my interactions with their customer service reps were wonderful.

Somebody from Santanna came to my door since then, I've been with them for a couple of years now. Their customer service reps are nice and helpful and their rates are fine and competitive.

A fellow came knocking on the door one day and at the time Santanna's rate was better than GTE so I switched to them. I've been with them for about three years now and my usual interactions with the CS reps have been okay. I talked to them recently about switching back because their rates were quite a bit higher than GTE’s and they told me I could wait a month or so before I call them back for some reason. We’ll see what happens because their rep couldn’t give me their recent price and I guess that’s why I have to call back to get what their price is gonna be for the next few months.

I enrolled with Santanna Energy Services for my electricity because I like the price they quoted me. There is a huge difference in their rates compared to my old service provider. It was very easy to enroll with them. However, they failed to tell me that there was a monthly administration fee. After I got my second bill with that fee on it, I called Santanna and the guy explained everything to me courteously and took care of things right away. He even gave me a lower rate.

We had someone help us find the best rate and Santanna had the best rate. We've been with Santanna for a couple of years now. My interactions with their customer service reps have been fine and easy and their rates and prices have been pretty good. They offered some type of policy and I need to remember to call them this summer and lower the lock-in the rate when it's less demand. So, everything’s been fine.

The services from Santanna Energy sounded good at first. They were my gas during winter time and enrolling for their service was fast. However, they said that they're cheaper just to get customers on board, but it turns out their competitor was lower. They're around 329 or 359 for their gas, but it's around 590 for Santanna Energy. I did talk to somebody later on about that and they did try to lower it a little bit, but it was still higher than what Consumers Energy was. I also get a protection plan where they'll give me a certain rate to pay on winter. Then I'd receive a different type of rate when we're not using the furnace during spring or summer, which works better. I was very dissatisfied with Santanna Energy and they should keep their customers happy by competing with Consumer Energy's truthfulness and lowering their rate.

Santanna Energy was cheaper than Michigan so I enrolled for their gas service and it was easy. I didn't have any problems switching over to them from Michigan. When I talked to their customer service about the price, they were courteous and were able to send it really fast. Overall, my experience with them has been great.

Santanna Energy was one of the lower ones when I looked up energy services online hoping that we could possibly save a little bit of money. We signed up and then they sent out a welcome packet. Then everything was supposed to go over within the next billing cycles and the electric was switched over but the gas wasn't. They didn't know why and kept resubmitting the account number and they even said that they had the wrong account number. It was the right account number. It turns out they had the wrong gas supplier then and they tried to blame me for that. I explained to them that it was Dominion Gas through East Ohio Gas for the billing, but they didn't understand it. We finally found someone for that a couple of weeks ago. However, they were gonna charge me a higher rate when they tried to reconnect it, so we let go of the gas service. Other than that, everything else is fine. They were polite and courteous and they did try to help.

Santanna Energy is 20 cents cheaper than Comet, so I went with them. And then, I went with IGS because they were beating Santanna by 10 cents. However, I started getting notices to get the cheaper rate with Santanna, so I got them again. Enrolling with Santanna was fine. There was nothing hard about it. Everything was very fast. Everybody at Santanna has been wonderful all the time. My experience has been very pleasant. I've also recommended Santanna to others.

I'd like to have solar panels on my house, but after weighing it all out, we're not going to be here long enough to make them pay for themselves, so I looked into energy services. The city contracts out with other contractors and they let us know that they're no longer going to be with Constellation. I didn't want to get in the higher rates and Santanna seemed to be competitive with their rates so I went with them. Somebody called me about Santanna and then I found out that they didn't tell me that every month they would be getting $10 for their company for calling. So, I called Santanna myself and the guy was very helpful. He enlightened me on the $10 fee I was being charged that I shouldn't be charged. Other than that, enrolling with them was very easy. Everybody has been personable and more than polite. And, the energy seems to be flowing and all is well.

We received a flyer in the mail for Santanna Energy and we looked into them due to the rates they had listed there. We went with their natural gas service and enrolling with them was a good experience. Their staff were very helpful and very thorough in their explanations. It was a pretty simple process and it didn't take long. The customer service people were easy to work with and were very easy to understand. There were no surprises like extra fees and I'm very satisfied.

Santanna staff were very helpful and nice. Their customer service person was extremely knowledgeable. They gave me the rates. I told them what I was getting and what I was paying now then we worked things out. We were very happy.

I'm very happy with Santanna. Customer service team has been very courteous and professional. Very nice people that Santanna has hired. As soon as the phone rings, they do not keep you waiting unlike other places that you have to wait. The most that I like about Santanna is the price quote they're giving me. Sometimes they're a little high, depending on when you enroll. I'm very happy especially with the quotes that I have right now for my electricity. I did call ComEd and Peoples Gas before taking this decision but they told me they were going to raise the prices. I would recommend Santana because if I am saving, why not the other people that I recommend save also.

I used Consumers Energy before and their price was going through the roof. If I was still with them, I would still be paying my winter bill when winter hit. But when I started using Santanna, I got a fixed rate so my bills were paid every month and I wasn't behind at wintertime because I got a good and reasonable rate with them. It's worked out for me so I've stuck with them ever since because of that. Also, their customer service people are great. Everybody's wonderful there and have always been very helpful. Santanna is a darn good company and I have recommended them to all my family and friends. They're out to help the people which I don't think Consumers Energy is.

It's been such a long time ago since we enrolled with Santana. I talked with them a month ago concerning the difference between Santana and going straight through Consumers Energy. Now, Consumers Energy says it would be cheaper 'cause I'd be cutting off the middleman, but Santana said I would be paying more if I went directly through Consumers Energy. I haven't found out the answer to that question yet but everything went smoothly and they're very efficient.

My bill is so high so I switched my residential electric service to Santanna. Their rate was cheaper while the other one I had was not great. I decided that even though I was fined $50 for switching over to Santanna, that I’d make it up within a year or so. I was also told that I could do gas with them and they told me that Nicor Energy was the same as Nicor Gas but it’s not, and they are gonna charge $50 if I switch so I didn’t go with gas.

Santanna Energy had a better rate and it was easy enrolling with them. However, there was something I questioned because when I switched a while back, I told them not to switch over to the new one till my next billing cycle. Santanna said that would be okay and they said it wouldn’t go through till the next billing cycle. But it went through sooner and I got charged a $75 fee from the other company. When I tried to contact Santanna over it, I got a little bit of the runaround. Then I gave up on it and paid the fee. But the experience has been fine other than that one incident.

Santanna Energy have been around for a while, and I talked to somebody who works for Commonwealth Edison to find out what these energy services are all about. They explained to me what’s happening in the industry, and based on that, I decided to go with a fixed rate. Enrolling was very easy. It was mostly done for me. I just had to answer a few questions. They asked questions for verification and that was it.

We've been with Santanna Energy for a couple of years now and we've been very pleased with them. But our neighbors had a lower rate than what we had. Then somebody called and talked to us about the rate but I remembered I had not heard from Santanna because normally they'd call. And when I called a couple of weeks ago, I found out that we had not been locked into the new rate yet. So since we've been a customer for a couple of years now, they gave us even a lower rate. Then we locked that price in for 12 months. Everybody that I talked to was very nice. Anybody that's ever called from their facility has been very helpful and done whatever needed to be done in order to be able to keep our services. So we've been very pleased. I hope they keep calling us every year so we can lock in that low rate. I would recommend Santanna Energy to anybody.

The gas at one time was expensive so we got Santanna Energy to get in on the rate. I wanted to reduce my bill and it seemed to work out. My daughter had it done for me and as long as the bills are down, I got no problem. Santanna is the best as they're doing the job right and I'm getting savings

I was paying quite a bit more per unit through Nicor Gas that was in the area, and then I got an advertisement in the mail for Santanna, which they got me a cheaper cost per unit. It was a deal to save money and that was the entire reason that I went with Santanna. They have been good with the rates and as long as they stay good, I'll stay with them. But if somebody comes up with a better rate, then I'll more than likely go.

I signed up with Santanna after seeing facts about them but this last time when I was renewing with them, I saw online that there was another company that was lower than them. I called Santanna and the representative told me there’s nothing she could do about it but I still went ahead and renewed for another year because I wanted to get it off my plate.

It is very nice any time we can cut some of the energy bill down, especially in the winter and summertime. We run our air conditioner most of the time since we've been having some hot days. The young lady who talked with me over the phone about Santanna's energy services sounded so nice. I didn't have the heart to tell her no. It was also very easy to enroll. All I had to do was read off to them what my bill was and they took it from there. The customer service reps were very nice. I have nothing but nice things to say about Santanna.

So far, I've had a fine experience with Santanna. The first rep I talked to, however, lied to me so I couldn't recommend the company at all. Emma said I was gonna pay a separate amount of $700 which is very high but that if I go on along with them, I'd get a discount, like a third of what the other bill was. So I went for that but I couldn't find my bill that day. I found out it was an e-bill so I printed it out and when I looked at it, I was already getting their service at a lower rate than what she was offering me.

The bills are high here in Michigan during winter, so we looked into energy services with the best rate that we can get and that was our idea for going to Santanna. The enrollment process wasn't too bad and their customer service was good. I changed companies from DTE to Santanna and had to pay $10. We're happy with them and I'm going to stick with them as long as they don't change their prices. I just want to keep the lower price and if they raise it all of a sudden, then I'm going to hunt for something else. But for now, I’m fairly satisfied and I'd recommend them.

I like Santanna's rate and I found that it was cheaper than DTE Gas. However, I have to sign up every year. And if I forget and sign up later, then the rates go up. It's too bad I have to seek out better rates and have to do it every so often. It would be nice if you could lock it in.

Enrolling with Santanna was easy and so far, it's been a satisfactory and good experience.

I was looking for a fixed contract at a good price for a decent length of time. I talked to somebody at Santanna on the phone and he was very helpful. The experience was straightforward and it seemed to work pretty well.

Santanna's pricing at the time I chose them was the best, but they neglected to give me the correct rates for quite a few months, so it’s been a struggle ever since to get it straightened out. Customer service interaction has been horrific as well. I'm frustrated by Santanna. It's the end of the contract cycle soon and I’m not sure what I’m going to do.

My contract with my previous distributor was expiring and I noticed that Santanna's rate was lower. It was very easy enrolling with them and I did it over the phone. I went with them for gas and I was extremely happy with that choice. When my electric contract expires, I will be considering Santanna too because I'm not really pleased with the way the company I'm with does business. I have nothing in writing with them. With Santanna, they send me a copy of the contract and the dates so I have something to keep track of and I appreciate that.

They are making it very difficult for me to cancel my account. I will call back tomorrow as requested; but, also, the man on the phone was very rude. For a year I have been more than what Consumers Energy charges.

I was dissatisfied with Santanna Energy. Their staff talked about everything except the bill. They told me, if I quit, it would cost me a hundred and some dollars. I was paying out $35 a month and they said it's going to be less than that but then it went up a little. They were courteous until I asked them how much the price was. They went on to another subject. They never told me. Enrolling with them was a little difficult too.

The rates of Nicor made us look into energy services. At first, we had several alternatives but we chose Santanna because we had the number. We didn't know anything about alternative energy sources at that time, but we've been happy with them and stayed with them. We renewed with them this year too. They're excellent and it has been a very satisfying experience.

Santanna was upfront with my husband and I and they let us know what they were offering so we used them. Enrolling with them was good. I called their customer service team and asked them about it, and they explained everything very well. One of the things the rep said is that I can call every month to ask for the best gas price and they will give me. So, I wrote down on my calendar that maybe in February I'll call them and find out what the best gas price is. Hopefully, it would be lower than my current one and that would be nice. We've been fine so far and we've always been with them.

We couldn't stand Consumers Power anymore, so we decided to sign up with Santanna. They're very quick about the enrollment process. Maybe it's because we are already enrolled. Every time I've had to renew it, I've had no problems whatsoever. Overall, I'd recommend them and I hope that Santanna would go into the electric business also.

I'm disabled and I get $700 a month SSI. I have a mortgage, taxes, insurance, and utilities, and I really try to save money any way that I can. I got with Santanna Energy because the price was lower at that time. Signing up with them for natural gas went well and it's been a good experience.

Santanna offered a good price so I enrolled with them over the phone. In the summertime and usually in the fall, I call up and ask their reps at the beginning of each month what their prices are. I like that I can change them if I want to which they do for me. And one of them was even nice enough to call me back, so that was good.

A Santanna Energy supplier representative came to my door stating he needed to make sure if I was upgraded to the smart meter. I told him I had been and he then said he needed to make sure I had also been upgraded to the newest rate. When I asked if he could come back when my husband was here because I did not know. He said no that I needed to show him my gas and electric bills. When I stated that our electric bill was online he said I needed to pull it up and show it to him. He said he had to verify with everyone the same thing. When I asked if he worked for ComEd he said that ComEd worked for him. He then ordered me to call Nicor right now so he can talk to them to upgrade my gas to the newer cheaper rate.

I like Santanna and I actually renewed my contract with them. It's a little bit cheaper than DTE and other gas services. Enrollment was not easy, but it wasn't difficult. Plus, their customer service was good.

I got Santanna from the Citizen Utility Board where they provide information through the internet and do a comparing of apples-to-apples with utilities. Santanna has a good gas and I’m opposed to bundling so Nicor delivered my gas but Santanna was the supplier. I should have examined it over the years, but I was busy working and I don’t know if I could’ve gotten better rates somewhere else, but I stayed loyal to Santanna. I’ve had Santanna Energy for 13 years for my gas and then another company approached me for my electric and I went with them but I switched back to Santanna when I found out that they're dealing with electric as well. Enrolling with them was easy and I did it over the phone. Their customer service was good because there is an administrative fee that I wanted to have removed and she enabled that to happen.

A company spokeswoman contacted me by phone to resolve to issue.

Santanna called me and had a proposition that it would save me some money. Also, our village and Santanna had some agreement that it was a couple of bucks off the bill and no downside. It sounded like a good deal so I went with them. Enrolling with them was easy. It has been a good and pleasant experience with them.

Enrolling with Santanna was very easy. We've never had any problems with them except when I realized that I was paying more with Santanna than I was with DTE. I called them and they gave me a program which costs a little bit less.

Santanna has excellent service. Their customer service people are very cordial.

I was looking to save a buck so I enrolled with Santanna which was very simple to do.

My wife was the one who decided and signed up with Santanna because she thought the gas rates would be a little cheaper. The enrolling process was pretty easy and overall, the experience has been good.

I've had Santanna for about four years and I've been very happy with their service. Their price made me decide to go with them. Signing up was very easy. They've been great. That's why I kept renewing with them but if they start treating me bad, I'll go elsewhere.

I have been dealing with Santanna for several years already and I’m thoroughly satisfied with them. I had a session a couple of months ago with another company with the same thing. They got my account number and they signed me up. I told them, “I’m not signing anything. I don’t want it. I’m happy with what I got.” They left and then, I got a letter from them that I’m signed. I also got another letter from Nicor Gas and one from Santanna that said, “I’m sorry to hear you’re leaving our company.” I started making calls. The Santanna reps called me back and said that everything was straightened out. I’m very happy the way they handled this intrusion and they didn’t give me any bad talk. I’m sticking with Santanna. So far, everything has been back to normal. My personal experience with them is top of the list.

Because of the expensive energy, I looked into energy services and enrolled with Santanna. It was very easy enrolling with them and my experience with them has been fantastic.

Enrolling with Santanna was really easy. A very nice lady interviewed me for it on the phone and she seemed to answer everything I asked for.

I wanted to save some money so I decided to look into other energy services. The other option I had then was Nicor but it was getting to be too much money at the time so I went with Santanna and they've kept my bill below Nicor. I’ve had really good luck so far. I use them for gas in our residence. Enrolling with them was really easy. It has been a very good experience so far.

If somebody offered a better price, we would be obliged to take that, which is why we looked into energy services. Santanna called us and had a good offer. Although there’s one thing that gripes my soul when it comes to changing suppliers, whether it be gas or electric. That's when somebody comes on and gets all information that you need to have off of your bill, then you got to sit there and go through it again with somebody else. They call it a verifier and to me, that is a big waste of time. They’ve already got it all, so why do we have to do it again? That is ridiculous. It’s all on our bill and there’s no reason to give any information any different than what is already present. I’ve been in business too long, so this annoys me. But I have no absolute problem with Santanna.

I looked into energy services because they were much lower than what I was getting through Nicor's energy efficient program. It was very easy enrolling with Santanna Energy Services. I sent them my account number and everything was taken care of. It's been very good with their customer service. They were very courteous. I got their gas service. So far, I’ve had very good luck with Santanna. I like that I can automatically just renew and I don’t have to keep switching from company to company. It's been an excellent experience.

Santanna is excellent. They saved me money and gave me good service. Enrollment was easy, I did it over the phone with their friendly customer service reps. They have good service. I got real bad mail service here and I missed a couple of gas bills, Santanna called me and told me about it. I paid them immediately and everything is good.

I enrolled to Santanna through Nicor Gas. They sent me a letter and they’re the ones that’s taking care of us. It's been excellent and I have not had any problems so far.

I have been with Santanna for a few years, and chose them for their price at the time. They're very courteous. Everything's been working out real well.

I have Santanna's services and I've enjoyed having them. When my husband died, the account was cancelled because it was in his name. They put it in my name and they restarted me up. Then, I stopped and somebody came and gave me this good luck story. I got Santanna's electricity but did not take their gas. Then, the other company cancelled my gas so I restarted with Santanna again.

We wanted to try to get the best deal possible - one that would be good for us. We were already with Santanna for a year but we did comparisons with other companies. Everybody else's rate was high and Santanna was low. And the rep who came here gave us a better option that beat everybody's rate, that's why we stuck with them. Customer service was courteous, friendly and nice. I liked the guy who came to my house. Enrollment was easy and everything went smooth. I would recommend Santanna to anybody and to my family members. When one recommends a person to their family members, they want the best for them. I rather choose Santanna all over anybody else.

I was paying too much with Commonwealth Edison. A good friend of mine works at Santanna and helped me get hooked with them. I filled the application, had it signed, and they took care of everything. Now I have both gas and electric accounts with Santanna. One of their reps explained the process to me real good and showed me the differences between Santanna and the outside people that represented the other electric companies including Commonwealth. They were customer service-oriented and really friendly. They answer any questions I call in, and everything's clear. The other companies, I'm just a customer. But with Santanna, it's been a great experience. I have already recommended them to a friend.

We chose Santanna Energy for my mobile home due to the price. I got off by accident and had to wait a year because Consumers wouldn't allow me to go back. But as soon as I could, I got back with Santanna and I'm staying with them as much as I can because I'm very happy with their service.

I was looking for gas and electric services for my home. A couple of nice people from Santanna came along and I went with them because of their price. It was very competitive and right on top of everything. Also, the enrollment process was easy. They were quick about it once I gave them all the information. After they went all through verification and then going through the phone system, it was quick. Their customer service has been great. I've always had good response from them. They're super keen and I appreciate them. They're also courteous and answered all my questions.

Santanna's price is lower compared to other companies. The enrollment process was easy and their customer service reps have been courteous and professional. Overall, I'm satisfied with them. Just continue giving great prices, Santanna.

I've had Santana now for five years and they've been good to me. They call me when the rates go lower. They do a nice job and I'm happy with them. The customer service reps, whenever I talk to them, are nice and polite. There's a couple of companies who called me and tried to get me to change but I told them no I'm gonna stick with Santanna.

Santanna Energy called and my husband joined because they had the cheapest rate and told us that our Duke bill will decrease. It didn't. That's when I called Duke and they said that Santanna's charging us more than they do. Santanna said we would be locked in a fixed rate for one year but the rate was locked in for three months and it went up. I called Santanna to let them know that I was very unhappy with this and was going to drop them. They said we have to pay $100 to get out of the contract. They did say that they will lower our rate, which I said okay to. I haven't looked at this month's bill yet, and when I do I'm going to look if they did reduce the rate because I am going to get out of the contract when I finish my year with them. It's been terrible.

I wanted cheaper gas prices. I had a different provider before but Santana gave me a better price and so far, I like it. Signing up was very easy and their customer service did a good job.

I've been with Santanna for a while. They took care of me. I ran past the one year mark and saw my billing the next month on the heating was higher. I called the CS reps and they gave me a $100 credit card back on it. That was nice of them so I naturally signed up for another year.

Enrolling with Santanna was easy and the young woman who handled it was very cordial and nice. The only thing I didn't like was that I went to variable for a year without realizing it and I had a huge bill. But other than that, I have no complaints.

We enrolled with Santanna for their gas service and we got good rates. My wife called to negotiate some prices and they were willing to work with us. They’re very friendly and even called us back. I would recommend them to a friend, yes.

It was terrible that my payment for Santanna back in January is $187, then it became $233.68. It is too high for me, and it’s ridiculous because I always unplug everything. I don’t have a computer, a Kindle or a Nook, and I don’t have kids. I’m also trying to save for my retirement now so I’m going to have to look around when I got more time.

I recently moved back to Michigan and am now taking over my mom’s finances. I have been looking into different things and called Santanna to find out why there were these extra charges from them on her bills. I talked to a young lady who explained to me the idea behind the process and why it’s there. I’m happy that Santanna is going to be able to save my mom some money on her gas bills.

I was with Santanna Energy for several years as I had gas with them already. I had a little note on the papers that I have to call every year to see if I can keep that rate or get a better rate. So I called them and the gentleman I talked to gave me a better rate for our gas. When I was renewing with them, we got to talking about our electric service, and he said he could take care of that also so I got everything all in one spot and I love it.

I signed up with Santana several years ago. They offered an oil storage program at the time that I think saved me money. Oil was supposedly purchased during non-peak months, stored and then used during winter until it was used up, and then I would pay for oil at winter rates. I was good with the whole thing, and my bills were pretty low. Things changed with the company so I decided that to try a different company, offering different savings... no problems transferring service. A few months after I terminated service with Santana I received a letter from them indicating that an audit revealed that I had nearly a $2000 credit, and that they would be sending me a refund check. I like the idea of receiving a $2k check, but then I had to ask myself: Why was I NEVER informed by them that I had a credit building up, and thousands of dollars worth of credit at that?

A couple of years ago, Santanna had somebody going door-to-door and at the time, the difference between Consumers and Santanna was a dollar. That was a big savings for me because my primary usage is gas. Enrolling with them was pretty easy. I didn’t have any problems with it as well as the option that I could cancel anytime without any fees. After that, I haven’t had to do anything other than re-enrolling recently.

After taking a look at my energy bill, which I rarely do, I saw that we were paying 29% above the market rate i.e. what ComEd would charge. As our 12 mo. contract was up, Santanna coincidentally called around the same time I took notice of the bill offering a better rate. The "promotional rate" they offered was 0.0739/kwh which was 6% above the market rate through ComEd (0.06987/kwh). After I called to cancel, they did offer a rate that was significantly lower than ComEd, but at that point I decided I would rather pay a higher price than support a shady company that is more than happy to overcharge vs. keeping taking care of. Unless you plan to watch your rates monthly and compare them to ComEd, I would avoid energy service companies altogether.

Santanna has always supplied me with gas. I'm happy with my experience with them.

Enrolling with Santanna was easy. The person from the customer service whom I spoke with was was able to answer all of my questions. She was giggly and funny too. There was this one time I didn't re-up with them. Next thing I know, I got the bill as double the price. That wasn't a good deal, so I had to pay that and then I got back on board. But I'd still say that my experience with Santanna is great.

We had no problem with Santanna and we are satisfied with them.

It started out with what I thought would be reasonable but then it got awful confusing. I knew about Santanna from a relative of mine. I started to look at their website but it wasn’t working good with my particular ZIP code, so I sent them an email instead. They never responded to the email, but then somebody called from Santanna and I said, “Yeah. I'd be interested. Can you give me a price in this?”. They weren't up on all the curves so I called back the next day. They said, “Oh, no big deal. You got to cancel your present alternative supplier.” So I called up my alternative supplier, did that and called them right back within an hour. I thought things were going good. I got the emails properly from you guys.

I first heard about Santanna by mail. The price of gas was fluctuating pretty variably and they promised a steady price for the winter months, so that's why I enrolled with them. Enrolling was pretty easy. My interaction with customer service has been good right up until the last time. What I've usually done is just go on a couple of months beyond the contract point and they give me whatever the going rate was at that time. In most cases, it was actually lower than what I have been paying, but this year, it was actually quite a bit higher than what I was paying and quite a bit higher than the contract price that I negotiated, so I wound up paying a little bit too much for a couple of months because of my own inattention.

I feel good about having Santanna as my supplier. Enrolling with them was easy and I like the fact that it’s cheap for right now. It’s cheaper in the winter time than it is with Consumers so I like the savings benefit.

Enrolling with Santanna Energy was not too hard since I just filled out some papers and sent them back. They called me back and told me I would hear from them in about 45 days, but I haven't heard anything from them yet and I'm dissatisfied. It's been three months and my bill is steady going up, but I can't pay it all up yet since I'm waiting to hear from them to see what they're gonna do.

I was looking at a fair rate but a level rate and that’s how it all came about. For residential gas, we have Consumers in the state and things fluctuate and so I locked in a rate a year ago. The enrollment process with Santana was pretty much straightforward. They just recorded the information on a contract. I have made recommendations to other people and see if that would work for them.

I'm a senior citizen on a fixed income and I like to know what I have to pay every month. Consumers and others I know have variable rates. I wanted a fixed rate and that's what I got from Santanna. Their rate was fair and they negotiate their prices good. I re-negotiated this year because I saw that the gas prices had gone down. They were very accommodating and I didn't have a problem at all. Customer Service was very courteous and helpful. They're good company to deal with and they take care of their customers. I've had them for quite a few years and I've been happy with them. In fact, I've been so pleased with Santanna I've recommended them to my children and two friends and said it’s worth looking into.

I wanted to get off the monopoly that we were on. We've never had an open chance to have gas supplier anywhere else. I wanted to see the open market and if I could get a better price. Santanna just hooked it up and they were always really nice and very professional. I chose Santanna over other energy provider because of the contract. Other people, you had to sign a contract and you are not able just to get out as easy. It's like a penalty for leaving but I would never leave them. I love Santanna. Ever since I started with them, they bend over backwards and I always get what I want. I feel spoiled. I think they're fantastic.

A representative of the Duke Energy Choice Program called us and recommended Santanna because they said the rates would be lower. We were automatically enrolled to Santanna so that process was easy. They seem to be excellent for natural gas but for electricity, they didn't pan out so well. For some reason, they have a high supplier charge and it was making our electric rates very high. The supplier charge was higher than the actual charge for the electricity. I called Duke Energy and she compared rates from last year and they were higher; I thought it should be lower than what they were.

One of the employees at Consumers Power told me about Santanna which made me look into them. They had a couple of competitors that responded when they had but Santanna responded in a way I need them to. I appreciated that since we're in a competitive situation. The enrollment process was pretty good and I haven't had any problems. Everybody in the customer service seems to be fine, they provided all the services I need and answered what questions I had.

I found out about Santanna through my sister-in-law. She told me about how much she was getting Santanna for compared to what I was paying the company I was getting it through. That was the reason I chose them and inquired about their gas service. The enrolment process wasn't hard. When I talked to customer service, it was good and they were pleasant.

I'd recommend Santanna. I chose them over other energy services because they have better rates. Enrollment is very easy and their staff is very friendly. They are quick in answering my questions so I'm really happy about it.

A few years ago a rep came to my door and talked to me about Santanna. I was convinced to go because the rep showed me that it was more economical to go with them than stick with Consumers. If I can save some money, I'll do it... which I did save some. My experience so far has been good. I'd recommend Santanna.

We're really pleased with Santanna and I'd recommend them.

I had a friend who was working to pick up some clients for Santanna. I went through her and inquired about the gas services. Enrollment was very easy, and customer service was good.

I like Santanna's pricing and use their gas energy service. Enrolling with them was easy. They are transparent, too. It's been wonderful and I posted on Facebook that they're a way for people to save money on their gas.

I called Santanna Energy Services inquiring for Electric services. I decided to go with them because there was a big difference in the cost between the ComEd (Commonwealth Edison) and with what Santanna could offer me. I've had no problem enrolling for their service and dealing with their customer rep.

We got a letter in the mail from Santanna and inquired about their gas services. We liked their pricing so we went ahead and enrolled with them. The enrollment was very easy and my interactions with their customer service has gone well, too. It's been a fine experience.

I've been with Santanna Energy for a couple of years now and have had no trouble getting through their customer service and no trouble talking to the right people. And, enrolling and renewing the contract with them didn't seem to be any big thing. They make it pretty easy which makes it a good experience overall.

I'm very happy with Santanna Energy. I had a different service provider but the guy from Santanna lowered my rate. I like their people - they're never rude and very patient. They keep saying, "Are you sure there's nothing you forgot? Is there anything else I can help you with?" I'd say, "No, right now, I'm pretty sure." And they'll go, "Well, now, if you think of anything, please don't hesitate to call me right back." They're not snippy and snotty, like you're taking up their time. And I appreciate being treated nice. That's why I've stayed with them for so long.

I got a letter saying that Santanna was offering gas rates in our area and I could call a number, check the gas rates and compare them to what I am paying with another company. I got them and have been with them for about three years now. I call once a year to renew and they are always courteous. They respond to me with their prices and what they tell they're going to give, they give. They're a good company. I'd recommend them to a friend, and I have.

I am very pleased with Santanna because the last time I called them up, they gave me a lower rate than what was on the flyer. I'd recommend them.

I decided to look into Santanna's services because of their price and so far, I've had no qualms with them.

Run away from them. Their rate is doubled and they have monthly fees that they do not tell you when you switch service. Their customer service take over 30 minutes to reach them.

Everything was made right. Thanks!

I've heard other people switching to other carriers for gas and electric, so when I received a call from Santanna, I took the time to listen and they guaranteed that I would save money. There was no obligation to cancel at that time if you didn't save money so I signed up with them, and enrollment was pretty easy. I'm really happy on the gas side - I wasn't saving money from my initial bills but I was able to lock into a different and a lower rate. The rep was very helpful when I inquired after I received my first few bills for gas. I told her I'm not saving any money, and she took the time to explain and helped me understand a little bit better.

I have Santanna as my service provider for gas. Enrollment was fine, not difficult at all but I requested a change rate and they haven't gotten in touch with me if there was a problem with it. But so far I'm happy with them.

My mother had signed up with Santanna Energy and a couple days later she canceled her services with them. This is within their 7 days that there would not be an early cancelation fee. My mother then called them back after finding out they had not canceled her service like they said they would on July 27. She spoke to an associate name Louis at ext ** that upset her so much that she had me on another phone while talking to him. I then called the same Louis at ext ** on July 27. Asked him to review the tapes because according to him his associates had told my mother to call Duke to also cancel the service. My mother was not told this. Louis said it would take a couple days and so I called back again on July 30. This time Louis said he was sending out an email to request they review the audio and it would take no more than 7 days.

Enrolling and re-enrolling with Santana was the simplest thing to do. All I'd have to do is to make a phone call to continue. All in all, I have no complaints with Santanna that's why I keep going back to them every year. They keep my gas bill at an even keel. I would definitely recommend them to all my friends.

I was trying to get lower rates so I looked into a different energy service and got Santanna Energy. The house has been warm ever since, so I got no complaints. I’d recommend them.

I like Santanna Energy so much that two weeks ago, I signed back up. They've always given me the best rate. I have chucked Santanna's competitors when they tried to lure me away at a low rate, and they discovered that they couldn't beat the price. I have recommended Santanna many times.

I was contacted unsolicited by Santanna Energy Services earlier this summer promising that they could save me as much as 1/3 off my Electric bill. When I first answered the call I actually thought I was talking to a representative from First Energy. Only later did I realize this was another electric supplier. Though their price-to-compare was higher than what I was paying, I was assured this was because other separate charges I was currently paying were wrapped into Santanna's price and I was assured their charges would be lower than what I was currently paying.

I was looking for gas services and decided to go with Santanna. They have been perfect, and there hasn't been any problems at all. We're renewing it from year to year, so I would recommend them.

Santanna was cheaper so we went with them. I would recommend them to a friend.

My wife received a sales call from Santanna - to switch to their electricity. She was told it would definitely be cheaper for the first year. And we had 7 days to make up our mind. When I came home she told me she had done this well let just say I am not so easy. I did a little research and very quickly knew I was not interested. I cancelled same day. Received my next bill the previous month was $79.37 the new bill is $129.29 for something I canceled the same day. They refuse to remove the charge. Let say I didn't cancel, how is that cheaper for the first year. They insist I did not cancel until the 8th day how convenient for them. DO NOT DEAL WITH THIS DISHONEST SHAMELESS COMPANY.

I just received my bill from my electric company and Santanna is $90.00 more than my electric company charged. I feel I was really mislead. First of all Santanna called me back in April (I think) and I told them I did not want to change companies three different times. Shortly thereafter I received a call that said they were from Ohio Edison and that I had to change to Santanna and that my bill would be less. I felt that I did not have a choice but to go to Santanna, and when I received my bill today I was floored. I have never in my life paid so much for my electric service. My bill jumped up to over $240.00 from last month. I am very unhappy and want to talk to someone right away. Never go to Santanna.

I've had good experience and a bad one, but that was because I didn't call in and change it. It was March, the worst winter we've had and we received a $500 bill. But otherwise, I like the idea of keeping it at a certain rate all winter long so the payments aren't so outrageous. That's the reason why I chose Santanna Energy - because it stays at a certain rate all year. Signing up with them was very easy too and I didn't have any problems at all.

I chose Santana Energy for our natural gas needs because they probably had the best price. The enrollment process was very easy. Their customer service reps were courteous and were able to answer my questions.

We're very happy with our experience with Santanna Energy. We have gone with them in the past and they do good work. The enrollment process was easy, the customer service reps are very polite and the technicians show up on time and do the job that we ask them to do.

I've had Santanna Energy for a while and I have no problems with them. I chose them because of their price and enrolling was very easy. So far, everything has worked okay.

I heard about Santanna Energy two years ago when my mom was alive. We signed her and my dad up and then my brother. We went with Santanna because of the way they gave their presentation and talked about it and the way the prices were. There’s company out there that my sister-in-law signed up in and she got locked in and couldn’t get out over this and that and I thought, “Oh, god, no. I’m not getting into that mess.” The sign-up process with Santanna was very easy. In fact, a couple of weeks ago, I called to get the rate locked in because it’s low right now and my sister-in-law, she said that their prices were high. I told her I can get it lowered and locked in anytime the prices are down. I referred her and she got locked in as well. I recommend Santanna and my roommate is going to call them for her business and try to get locked for business rate too.

The customer service lady I talked with at Santanna was really nice in helping me. I came across the company when I was comparing the prices for gas - I wanted to stick with whoever gives me the best. Santanna told me that in summer, theirs would go down. I called back in summer and it really was lower. So, I locked in at another price. Enrolling was easy, as well as switching to another price. I would recommend them.

Someone came to our door and introduced Santanna to me. I then inquired about their gas service and when I signed up, I had no problem with the enrollment process. Their customer service reps were courteous and answered all my questions.

I am retired and looking for ways to save energy cost so I went with Santanna. Enrolling was straightforward and there wasn't a lot of anxiety in signing up. In my four years of having them in my residence, I have never had a problem with them. Every time I called, I got my concerns answered and I have nothing but positive things to say about them.

The first year I was with Santanna I was very pleased. Then I let the contract lapsed so that it took over market price. I imagine that it would fluctuate around the same price that I was always getting at but I soon learned that I was spending a lot of money. So I called them and got a contract in placed again. I got treated very well and got favorable terms. I renewed and got what I considered to be a very good deal. I learned the hard way about letting the contract lapsed but other than that I've had a great experience. I would recommend them.

Very good experience so far. Comparison price checking, they seemed to be the cheapest at the time I signed up with them and they seemed to be again now.

It's easy to sign up with Santanna and as long as they're low-priced, I'm happy with them. I haven't had any issues with them so far.

We had no problem signing up. We signed up with Santanna because we're getting a little cheaper rate with them.

I'm a senior citizen and looking to save money so I went with Santanna because it was cheaper than the other provider. Signing up was easy and their customer service was good.

Santanna camt to our door 18 years ago. Enrolling with them for gas was easy - they came to the phone right away. I also enrolled my mother's house two years ago. I check every month with the customer service team for what the going rate is because the one I have is not being offered anymore and they don't have it as a plan where they buy it throughout the year anf store it. With the one I put on my mother's house, I have to call every month to see what it is and then lock in a lower rate for 12 months. The last time I tried doing that, the person didn't know what they were doing and had me on hold for a long time. When I asked for someone else, I got a good one who gave me the lowest rates. I was also told that they have things online but the only thing is that it costs more even though the rate was lower. It turned out that their offer was cheaper so I did that. I have recommended Santanna to others already.