Delta Air Lines Reviews

My connection coming into Atlanta was late taking off. Plane sat on runway for over 25 minutes. Didn’t make my connecting flight in Atlanta. The boarding door was closed early due to the flight being overbooked. Over 7 hours in Atlanta airport with no compensation not even a food voucher. Will never fly Delta again. I feel our flight should be refunded due to overbooking and my seat given to another passenger. Rude Delta employees!

They changed my flight and I never got the email. Then when I got to my connector they informed me that I needed to leave the airport and come back. Recheck my luggage and they tried to charge me again.

Wow, delay after delay, two trips in a row. Nothing we can do about it, no perks for inconvenience. They charge whatever they want and don't have to stick to their end of the bargain. Can't tell anyone when to pick us up at our destination, 'cause we don't know when we will get there anymore!

I was mislead on the application of the Platinum American Express, Delta card in that they did not honor the 90,000 bonus miles that went with the account after spending the required minimum spending amount by 90 days' time frame. There was no communication regarding any restrictions or requirements at time of application plus not only will they not honor the 90,000 bonus miles but they are now charging an immediate $350 annual fee of which there also was no mention of at the time of application. There is no benefit whatsoever to the customer here, a complete rip off and fraud.

I must give 5 stars for Delta because of one lady that work in customer service at Atlanta airport. Her name is ndela. I had a delay yesterday and with my kind of ticket couldn't be on standby. However she made it happened. She was so kind and to us. Delta need more people like her. All airlines need workers as she is.

Canceled flight at the last second. Never flying Delta again. The attendant was not nice. Never choosing delta again. Waste of My time and money. Terrible service. Never using them again. Piece of garbage.

I had a procedure done on my leg and needed to upgrade our seating arrangements so I could have more legroom flying to Hawaii. Because the reservation had gone through a third party, the third party wouldn't make any changes. When I called Delta Airlines directly and explained my situation, Jessica stayed on the phone with me for two hours trying to help resolve my situation. She was able to get our seats upgraded going to Hawaii. I appreciated her patience, understanding, and professionalism! There aren't enough words to express how positive this experience was for me! I will definitely recommend Delta Airlines as a carrier for flights. Thank you, Jessica! Thank you, Delta Airlines!

Patricia ** was very nice in helping my family save 3 hours on our flight and got us a direct flight to San Antonio. It was going to send us to Utah first and would’ve made us 3 hours later. She was very, very nice and made sure we were taken care of. Best employee and customer service we have ever had.

I was onboard a 7-hour flight from Madrid Spain to JFK Airport in New York. I fainted and injured my head and back on the way to the floor. The Purser, Kelley **, was very attentive to my needs. She was in contact with the pilot who contacted medical professionals in New York. She took my blood pressure, administered oxygen and made me as comfortable as possible. The entire crew of flight attendants were wonderful and took good care of me. A big shout-out to the male nurse who picked me up off the floor (as I conveniently fell by him). Flight # DL127 on February 6, 2024.

CHECK-IN WITH SHERRI AT THE DELTA COUNTER WAS HORRENDOUS AND TERRIBLE!! TLDR: Sherri (Delta Agent) created an issue out of thin air, showed no understanding or urgency to resolve our mismatched name issue. Took over 2 hours to resolve an issue that really is not an issue as we have flown the same flights with the same documents 6 months ago!!

I booked direct with Delta Airlines last year, 2023. The trip is for May, 2024. I splurged for my 77 year old husband (Bucket List, to Belize) A first class trip for 2, $3300.00 each. Crazy I know but at our age this could be our last. I have just learned that this fare will not allow using the Delta Lounge between flights. They're reasoning is they are trying to control numbers in their lounges. I never dreamed that paying for first class would put us in that category. I would like others to know this and not be as shocked I am.

I normally do not love writing reviews like this, but seeing as I tried to go the right route and use the Delta app to share my concerns and no one helped me after multiple attempts of complaining. Our flight changed gates 20 minutes before boarding, boarding was delayed, and they are giving zero apology or remorse around the situation. Atlanta airport sucks in the first place anyway because everyone is so rude and will literally berate you in the security line, but I thought at least the airline would care because they are literally getting our money and not providing 5 star customer service. The fact that the boarding and now flight is delayed is absolutely deltas fault in my opinion.

I bought a ticket and received all the confirmation for my flight. When I arrived there they told me it was a suspicion of fraud and I couldn’t take the flight. My ticket was charged in my card and I wasn’t refunded for the ticket.

On 02/22/24 I travel from jfk to mbj. When I get to mbj waiting for my luggage it was left at jfk. The luggage didn't make it on the plane. I'm truly upset I had event to attend and all my outfits were in that luggage. I couldn't attend the event after I spent so much money to enjoy my vacation. I had to go back to the airport the next day to pick up my luggage. No one call me. I'm the one reach out to the airport in Jamaica. I didn't even receive an email. When I received the luggage it was damaged and dirty. I would like money back for my luggage and the fact that I was not able to attend my event. I expect a manager to reach out to me. I'm truly so disappointed with Delta. Worse experience I ever got and I had been traveling for years on other flights. Need someone to contact me as soon as possible. This is my baggage file reference # **. Thank you.

My flight was stranded for over 24 hours and all they did was give me 16000 miles back on my 67000 mile flight. I asked to be made whole since they caused me to miss work and my daughter missed extra school. I was told they can do nothing since it's up to their discretion if they make it right or not. Don't use them if you can avoid it. They don't care about their customers!

This has been a long nightmare. I am a regular passenger, always traveling in first class. On 03/06/2023, I was returning from Lima to Atlanta, and as usual, I requested assistance with a wheelchair. A person from the Unifi company picked me up from the gate and dropped me off at the Delta Sky Club in Terminal E. However, upon being dropped off, I noticed that he took my carryon (a Tumi Carry-on worth approximately $6,500 in personal items).

I don't fly much and I have flown AA, Delta, and Frontier. I preferred Delta. I recently took a trip with my children and was advised by the guy at the baggage desk that I would be refunded my baggage fees if I applied for the skymiles card. I don't need a skymiles card, I rarely fly. I also am aware that my credit is not great and to be honest I have enough credit cards I didn't want anymore, however, the employee Daniel ** at the desk in Miami assured me that he could take my 2 large bags that are $30/each and take the carry on that I had which would be an extra $30 to just be convenient as I had children with me. He wrote his email down and told me just send him the screenshot where I applied whether approved or not and he would remove my baggage fee. I did that and still have a $90.00 baggage fee.

Kulvan at the Denver airport gate A49 has to be one of the worse Delta representatives I have ever encountered while traveling. He acted as if he was very irritated as if he did not want to be at work today. It all started over a bag we were Inquiring about checking in. After I had checked the bag in due to the plane being full, he loudly stated.... "You must get on plane!!!! There are rules and regulations we must follow!!!!" After yelling at me, I calmly said I comprehend very well!!!! Please send Kulvan to stock the plane not interacting with people!!!!

Outside of the unprofessional attitude of the Sacramento team, and most of the Salt lake team My experience has been positive. When my recent flight out of Boston Logan was delayed getting to Salt Lake, the help desk provided hotel and meal vouchers, and when during this trip I was injured due to a employee not following the instructions of the help desk, Delta provided additional hotel and meal vouchers. I am however a disabled senior And Delta is awesome for taking care of their traveling disabled passengers and they are a pet friendly team, I travel with my now 11 years old Seal Point Siamese who is a frequent flyer out of Boston Logan. Boston based teams are by far the cream of the crop and the most helpful and caring!!!

Even though I am a flying Blue GOLD member with priority access, I was profiled and discriminated upon by an airport supervisor in Calgary, who refused to attend to me after a flight cancellation, but was quick to assist a couple of ** folks who were on same flight with me. When I filed a complaint, Delta customer service were quick to defend their own and their image, rather than address the issue. Based on the report of the station manager who was nowhere around the scene when this happened, Delta was quick to dismiss my complaint and even went ahead praising the work ethics of the supervisor. Nothing but SYSTEMIC RACISM

My wife was on return flight from NY to home city. Carry on bag is included per fare rule. Who cares?!. She was forced to check in her carry on bag before boarding the aircraft as it was mandatory per crew. Otherwise she would be bumped off the flight. She was a day after a surgery and was in the mood to argue. But what a hell is wrong was with the carry on bag?!. You sucks guys to treat clients like that. Rude and absolutely unprofessional. No more Delta.

So I flew to Mexico on 01/07/2024 from JFK, New York, and when I arrived on vacation in Cancun, I got my luggage off the belt with my name on it and the tag. Same bag I traveled with. Took a $60 cab to the hotel, opened it, and it was full of baby clothes and medicine. I returned with another $60 cab to the airport, filed a claim, turned back on the 14th of that month, and got a call that it was there. Picked it up, opened it, and it was the same one that I sent from Cancun. Delta is asking me for original receipts. Are you freaking kidding me? Who in this world saves receipts? I have over $3000 worth of items in my luggage, and no, I have no receipts because who would have thought that you guys would steal or that your low-income, underpaid luggage team would. Someone, somewhere, stole my luggage while it was in your hands, and nothing is going to be done. I’m really, really upset and devastated. It totally messed up my trip.

The Delta Airlines customer service. 3D’s. Dysfunction and disinterest followed by dismissiveness. A corporate culture generally reserved for cattle. I’m in my 60’s and recently retired. Always figured I’d travel the World a bit and recently flew Delta in premium economy to Australia from Los Angeles. To start, I was eyeing an economy ticket at a little over $1,500 which seemed reasonable but everyone I talked to who’d been said the 16-hour trip was a killer and at 6’ 2” and way less bendy than I used to be, I’d be far better off in a premium economy seat. Those were almost $4,000, however. Anyway, after a lot of thought, I decided to get the premium seat by using nearly all the American Express miles I’d collected since becoming a member in 1984. It took 370,000 of them!

I have been flying for Delta for 5 years. I even have the app and have been religiously on when flying every month. It is the first time I didn’t have tv and ear pods. I know it sounds stuck up but I expected it after every time I’ve been on delta they have provided the luxury experience. Why not upgrade all the planes so everyone has that experience. I’m disappointed and might move my money elsewhere.

I missed my connection in Atlanta due to initial flight being late. Went to the Delta helpdesk and absolutely no help at all. Had to stay overnight due Delta. No hotel voucher offered and would not allow me to use an available first class ticket to get home that night. It was the rainy weather that caused it so not their fault. The attitude was the worst. Will not be flying Delta if I can help it in the future. They can keep their Skymiles.

We purchased changeable tickets in Jan. 2023. We had change in plans and had to postpone flying. We were issued an e-credit that Expires 1/30/2024. Notification from Delta said trip had to be Booked by that date. When contacting Delta we were informed not transferable and trip had to be Completed, not Booked, by 1/30/24. When booking the original flight there was no stipulations (transferable and exp date) noted. When speaking with Delta supervisor I learned e-credit might be transferable depending on who purchased original ticket AND trip would have to be completed by 1/30/24 if domestic, but if international flight the trip only had to be originated by that date.

This is the most rude, unorganized airline ever! I don’t know who ranked them high for service. Must be the employees themselves. Never again. I also had to check my brand new bookbag which was my only carry on. Why? Well because the clowns at the delta terminal were letting people on with 2 rolling suitcases and a bookbag per person. I was right behind first class and they ran out of room! The terminal agents when they finally decided to show up in the Westchester airport were snotty as well. Yeah I don’t think so. Oh and American Airlines actually gives you a drink, you don’t have to share a drink.

Flight from Atlanta to Milwaukee while sitting on my flight before take off. A cockroach ran across the seat next to me and ran across my coat that was laying on my lap. Initially I thought it was a spider because it was moving so quickly. I turned on my phone to video the gentleman next to me kill it. Absolutely disgusting. I reported this to customer affairs. The response was brief and unapologetic, never once asked for the video. Delta Air Lines' cleanliness and customer service is going down faster than a pro skier at the US open. Ever since they were awarded contracts they show less and less concern for their customers.

This has been the worse airline to fly on and experience by far in the way back to the states. We had to upgrade for seats that had more leg room, that was charged on my card, then we got an email that first class was available then we upgraded to those, and my card was charged but the upgrade never showed up on our tickets or seats, then when we went to check in at the airline to ask about the upgrade the offered one that was almost 1k not than what we paid and said they could match the price. We had to pay for our bag, pay for each upgrade which we didn’t get the most expensive one. Then when we are on the flight literally everyone was on their seats but then before the doors were shut they moved someone from the back to the front when literally that is a bunch of ** when when moved seats we had to pay $120 extra and my husband and myself couldn’t seat together

Delta used to be good, but now it has gone downhill. We couldn't take our flight and they emailed and said will issue a full credit back to my bank. But they lied and no refund ever happened. When we asked they ended up giving us an ecredit $400 short of our original payment! Be aware this company will not do what it promises.

They had us on a plane for 3 hours and ended up never leaving the ground. They never were able to come up with a solution to get us out because the other flights were full. They offered us This caused us to miss refund only without compensation for missing our nonrefundable cruise. They don't care about their customers anymore.

I’m a longtime medallion member and reserve card holder. Delta completely screwed up my travel and offered me crumbs as a resolution. Firstly, a maintenance delay caused an extra 3 1/2 hour layover which caused me to miss my connecting international flight. I spent those three hours on the phone with DELTA. Looking for a new flight. They had to send me to another airport I had to wait again and then to London where I had a 12 hour layover, London doesn’t have a Delta lounge so I had to pay to stay in the Virgin lounge. Then I had to fly economy, down from first, from London to my final destination. Then my luggage was lost, and I went a day and a half without my bags not to mention all these delays and layovers caused me to miss an entire day and a half with my family who I was visiting. So I spent over three days about 10 hours on the website using the messaging service to try and extend my stay to make up for last time.

For second time we have lost a wallet and a personal device (the remarkable 2 notebook) into the airplane and we immediately noticed and when we called the airline they just directed us to a website to file a claim and have never received a response back. It is unacceptable that you lose an item on the plane, you report it immediately and the item never appears.

I have been a loyal Delta customer, often traveling with my husband who holds Silver and Platinum status. However, my recent experience on flight DL1667 has left me deeply disappointed. Despite being a frequent flyer, I encountered a distressing incident involving flight attendant Fatima, who seemed to selectively target my AWAY carry-on for checking. Her abrupt and rude response to my genuine confusion over the matter raised concerns about the abuse of power. Recording the encounter, I was shocked by the lack of consistency in the responses from Lead Flight Attendant Nikki and Fatima. The subsequent request to leave the plane by an unnamed woman, without explanation or courtesy, added to the distress. Seeking guidance from Delta customer service, the captain's involvement resulted in my removal from the flight based on Fatima's claim of feeling unsafe with me on board.

We were wrongly denied boarding to our next layover from Seattle to Incheon because of their ticket gate agent was not well informed about how to proceed the process of asking about our return itinerary and Visa on Arrival. Not only that, the other ticket gate agents were very unhelpful and became ignorant when we tried to properly informed them that there was other options. We spoke with Korean Air representative on the phone and they, too, were concerned about this issue. I emailed with Delta (which I kept) about this situation but all I get was a cold shoulder in the end when asked about compensation for accommodation and flight cost.

I am Delta gold member which means I have flown significantly domestically and internationally. I see a trend of continuous determination of services and sky rocketing increase in price while declining in customer service. I flown from Cancun to Detroit and paid three times more than other airlines to think that I will be more comfortable in Delta flight with the entertainment system they are offering. I flown this 4 hour flight, and the entertainment system was not working at all. No consideration or relief was provided in flight. I was extremely unhappy and reached out to the customer service by email and asked for some relief and in response they said sorry and that's all. I feel I have been taken advantage of by this airline and will not use Delta. I am sharing this story with my friends and family for this steep decline in customer service so they don't find themselves in the same shoes I was.

I traveled from Liberia to LA yesterday (roughly 6 hrs flight), leaving 430 pm and arriving 830 pm in LA, so over supper time. There was no included meal which was whatever...but the paid meals and snacks were sold out before they even made it halfway through the large plane, so we got a snack or two to eat. I used the toilet, not even halfway through the flight and it was disgusting. Toilet seat dirty, to all over the floor and garbage was overflowing. Worst long flight I've ever been on.

I will never fly Delta again as they kicked me out of my seat with no explanation. When I called and complained, they told me they had the right to do so. I have NEVER had this happen to me before and I have been traveling over 30 years.

Terrible experience. Locked on plane Delta vacation going to Jamaica. The plane had issues leaving and coming back. Each experience was over two hour boarded and grounded for mechanical issues. First going there was brakes and bad tires. Coming home a flight door wouldn’t close. Each experience was two hours strapped in your seat and going nowhere.

The Best Team in Aviation-Especially Inflight. I have two amazing stories to mention about Delta Airlines: WOW!!!! I am not going to be able to say enough about this flight attendant. I try to give positive feedback, when possible, but I would have to write a book about FA Stephanie ** Employee Number **. I was so rushed this morning and had no sleep from yesterday and I was really dreading this flight this morning. The K-9 dogs in the RDU airport were unsettling and I am not ever a worrier when it comes to flying but the 3 sets that came through in an hour did not help.

Normally I do not have a problem with Delta Airlines since it used to be my favorite airlines to fly with however yesterday I flew within Delta Airlines and emergency flight I spent $750 on a one-way ticket from Chicago to Tennessee. I accidentally chose the wrong airport. Within minutes I contacted customer service. Spent over 2 hours on the phone waiting for representative. When the representative answered the phone he was able to change the airport but charged me an additional $50 to change my information. I thought that was very unfair since I called them as soon as I realized my mistake so one way ticket cost me almost $800. I contacted Ricardo and customer service. He would not help me with my request to refund the extra $50 charged me. I will not be flying with Delta anymore due to the poor customer service.

I am traveling with 2 children, I bought a round trip from the USA to Portugal on the Delta website. Now I am stranded, as the first leg of my return trip was canceled, and Delta is telling me they have no options for me. I can’t even Speak to a person from Delta, only interactions with AI so far…

I have been helping my mom and dad in trying to use our E Credits and not only do the numbers that were given to us wrong and we have been on the phone waiting on hold to speak to a computer, also being on my laptop for 4 hour and counting. At one point we were past to a real person that does not work for Delta BUT booked flights all the time. We now stand to lose about 2500 in tickets. I will never use this company ever again. This is the worst experience with customer services I have ever had.

Flight delayed for 3 hours. First flight in the morning Wind chill doesn’t work. Change another plane. Waiting for hour in another plane. Why they check windchill last minute 15 min before take off. It’s not good service to pay for.

Their policies are horrible and the customer care and flight experience are even worse. I’d rather walk than ever fly Delta again. Overpriced w flights that are designed for profit not comfort and certainly not efficiently.

Yes..that’s a 5 star after an 8-hour delay on my initial flight that had layovers. Naturally, I missed...we all missed our connecting flights. HOWEVER...every person at the gate did everything (and no doubt more) they could to ensure everyone was getting where they needed to go. Whether through rebooking, rerouting, or their outstanding communication with frequent updates… there was not one single upset passenger. That, I would say, is unprecedented. They were upfront from the start, didn’t defer any questions, and very quickly brought out an abundance of snacks and water.

I was at the Atlanta Hartsfield during the Thanksgiving break getting my boarding pass from the Delta counter around 9a.m. 11/26/23 when I left my phone on the counter. By the time I made it back my phone was gone. I have a tracker on my phone so I know for a fact the person who stole my phone is either a Delta employee or an Atlanta airport employee. They left the airport around 1:45p.m. And my phone tracked to a house 10 mins away from the airport at an address ** until about 4:50 am the next day where my phone tracked back to the airport again. I sent an email to the lost and found and I never received a response. It is 12/23/23 and I have yet to hear anything from a Delta employee. Is this how you treat your customers Delta? I will travel with them again!!

I booked my flight with Delta and KLM was partnered. When I reached to airport KLM told me I have to pay for my 2 checked luggages, I showed them my Delta ticket that luggages are already included. I called Delta rep on phone and she told me that, "You pay for luggage to KLM and we will refund you." When I reached home and requested Delta to pay me back then they said they know it is mistake at their end but they can't refund my luggage. This is horrible & worst airlines.

Awful experience this trip, too many things went wrong, none of them being my fault. No can't find luggage, many different answers where it is. Stuck waiting for another flight for 5 hours. 0 stars this trip.

We bought our plane tickets over 2 months ago for a cruise we are taking our kids on today at 7:00 a.m. We were able to check in for tomorrow's flight. We go to check in and we are not on the flight. I reach out to them to see what's going on and they had to take us off the flight. Didn't refund us our money or didn't tell us nothing. Instead they told us we have to pay $300 more dollars if we want to get on this flight. They are nothing but inconsiderate people and this was the worst experience I've ever had.

The lady that answered the call at 3.17 am on 12/6/2023 was very detailed and professional. She is very lively and happy. I mistakenly rated her 2 out of 5 in the survey. She is the best customer service lady of the year. Well experienced!!!

Terrible idea to fly Delta, the first day were supposed to be in Bahamas but they had loaded us into a plane with a flat tire and had to wait a hour, and on the day back all of our bags had gotten lost and had to wait a week to get all of our bags. All of the flights had super rude flight attendants and they didn’t care about their job. They put you in super crowded planes with no room and had not gotten the seats we paid for while they were empty. I wish I could say something good about this company but there’s all bad.

I got issue about luggage loss from Delta. Well sad that it’s lost. It took days. I call. I can’t get through but Mr. ** help me though to get my claim back and the representative I talk on 04 December 10.30 am I forgot his name and Michele was helpful to me to get through the process to get my claim. Thank you for the help. Kamara you are a nice person too.

I bought a ticket with free changes and cancel plan. So, I looked to change flight. It was $1800.00 on top of my $1200.00 flight home. So, I could cancel the flight and buy a new flight home cheaper on the same day. The new flight home was $1200.00 not $1800.00. So I canceled the flight, and was charged $750.00. I tried several times to contact on chat and in telephone....Chat got booted when I started to enquire about this issue, and was hung up in 3 separate times. So, I originally paid extra for a service that cost me extra, but I didn't not receive anything extra... so it cost me double to fly home, and the refund went on a credit for their airline. Which I'm hoping to never have to use.

Paid for two first class tickets. Received two third class experiences for all four flights there and back. No pillows. TVs didn't work for a 4 1/2 hour flight. No meals served in three of the four flights. Extremely poor service and nothing offered to compensate for all of their misshapes and lack of accommodations.

The worst service in the world. You need to be at least Sherlock Holmes to be able to find your bags. They are pretty rude and boarding process here sucks really. So I don’t recommend them at all. That’s my experience.

Number one, their app always jammed up and it didn't have to write information if it did it was slow. The pilot in the Parks said it was weather that delayed but it wasn't, consequently, I was late getting into Atlanta and miss my flight has been the night the clerks which not one not two but all the clerks are extremely rude and definitely act like they didn't want to be there to serve anybody. I didn't get compensated for the hotel because he said it was a weather but we know it wasn't the weather because the pilot said it wasn't when he told the clerk at all Charlotte.

At O'Hare in Chicago the staff at the Delta baggage claim desk were spectacular. I put my laptop down to rearrange my bags as I walked off the jetway, then forgot to put it back in my carry on. The staff made a couple calls and my laptop was back in my hands in 15 minutes.

Booked a flight with Delta from Maine to Los Angeles. So far Delta has changed the flights twice and don't send an e mail saying they have made a change. The first change made it necessary to now fly out of Boston so now have an additional $60 in bus fares. We had paid for preferred seats and the second change meant we could not use them so they issued e credits which are virtually unusable especially since I will never book a flight on Delta again.

We booked a flight to Cancun with stop and change of plane, we suppose to flight by Aeromexico after that stop and instead of that, Delta put us on a Delta Plane no Aeromexico that we paid for. We love Aeromexico and we had to accept because we were attending a wedding in Cancun. I would love to hear an explanation and refund for no traveling by Aeromexico.

After Delta changed our itinerary to fly through DTW rather than ATL (from GRR), they had a self-imposed departure delay which caused us to miss the connection. The result was an EIGHT HOUR LAYOVER and for us to miss the primary reason for our trip (family gathering). NO OPTIONS WERE OFFERED FOR RE-ROUTING OR RETURNING BECAUSE OF OUR ECONOMY FARE!!! If we had driven, not only would we have made the event but it would have been faster!

Delta Airlines customer service was bad. Delta staff members were unhelpful and unprofessional of the delayed flight. Staff was very rude and even laughed at me while asking questions. I even asked the staff my questions in a respectful manner without ever disrespecting them so I am baffled. No one knew how to give direct answers on how to fix their mistake on my delayed flight. Rather received a mockery attitude and much uncertain answers. Save your money and go fly elsewhere please.

Faye worked quite a while on one of my concerns and was able to resolve it with a smile. She obviously was genuine concerned with my issue and treated it with the same resolve as if it were her own. She is a perfect example of what customer service is supposed to be but many can only partially achieve. She works the front desk of Honolulu Sky Club.

Booked a flight for myself and wife. They cancelled my wife's ticket without notification or alert. Went to check in and they said she can't fly and then BLAMED US-SAID WE CANCELLED HER FLIGHT BUT NOT MINE! The guy then hung up on me from Mexico or India wherever he is. HORRIBLE PEOPLE. NEVER DELTA AGAIN. THEY JUST DON'T CARE AND STOLE OUR MONEY. HORRIBLE.

I was charged $1487.20 on the Nov. 3rd, 2023 when I bought the tickets then was charged again for $1487.20 on the 5th. I called Delta. After finally getting connected to some who can speak English, I was told they can't refund me because they only have the ticket numbers I paid for and to call my bank...my bills are passed due now and I have late fees on my rent/phone, etcetera. Will never fly delta again. Especially after insinuating I was lying when I have my bank statement.

I was on the Delta app and shown a price of a ticket $798. When I clicked to purchase, the price jumped to $2918. This is false advertising and not honoring price that is shown, which is illegal. They would not honor the price even though I had screenshots to prove. Over $2k difference is ridiculous. SHAME ON YOU DELTA.

Delta is a great airline, but their customer service is customer abuse. I called to make a reservation because I had a question and was directed to a vendor (airtravelmarts) who spent three days saying they would forward a confirmation, did not, and when contacted said a new reservation at a higher price was needed. I was never given a reservation and told them to stop. I made my own reservation and then was forwarded my reservation by the vendor. I contacted Delta American Express and was told there were two charges from the vendor: $291.70 and $200. I contacted Delta and the vendor to stop these. The vendor responded with reversing the $200. I told them to do the $281.70 and they said they would check. I got my bill and the $281.70 was on it.

I paid to upgrade to Main Cabin which includes choosing your seat. When I arrived for my flight they changed my seat. We were a group who all paid to select our seats. We were moved all over but within the ‘Main’ cabin. So paying extra to select your seats mean nothing. Delta will seat you wherever they want. I would like to stop them from deceiving people. Total waste of your money.

I am writing to express my profound disappointment with the service I received on Delta Flight 800. I have always chosen Delta for its reputation for superior service and reliability, but my recent experience has made me reconsider that choice. To begin with, I was taken aback when, after upgrading to Comfort Class, I was relocated from an aisle seat to a middle seat without any prior notification or choice. Such a switch considerably reduced the comfort level I had anticipated with the upgrade. This was the first sign of my forthcoming ordeal.

Today I had a horrible checkin experience where the lady on customer service even didn’t listen or talk properly rather she was very rude, she asked me at least 5-7 times whether I have laptops inside my checked in bags even if I told her “No” every-time. She declined to checkin cabin bag and told me about some policy. I never had such a horrible customer service experience. I asked this lady to check about making sure that my parents get wheelchair at layover airport as they didn’t get it, she simply started doing something on her system, when I asked her after 5 mins she told that she is doing her work, why even am I not waiting there. This is so pathetic to deal with Delta nowadays. Not sure how did they build this much ego as I didn’t see such customer service experience earlier during my several travel earlier!

10 hour flight to England. My TV is the only one on the plane that doesn't work. One flight attendant said, "I've reset it but if it still doesn't work there's nothing else I can do, I'm not a flight engineer." So unprofessional and stupid. Another flight attendant wrote my email down and said she would send me some sort of compensation. I never received a thing. Delta please refrain from hiring unprofessional people that don't keep their word.

Our original flight was canceled and we were rerouted to a nearby city. We were told the rental car we had to rent to get home to Louisville from Cincinnati where they rerouted us to would be reimbursed. Now Delta refuses to honor reimbursement of $119 for rental.

Delta sucks. Flys into Laguardia NYC, they go to wrong gate. No crew to unboard flight. Sat on tarmac and missed our connection flight along with many other passengers. 5 miles between gates. Never do connection flight in NYC.

I'm a Delta loyal client. I believe it's one of the best airlines out there. I'm a Skymiles member and my frequent flyer miles helped pay for my trip. But today I had a horrible experience at JFK Terminal 4. I missed my flight even though I was on time at the airport. My flight was at 8:05 am and I arrived at the airport at 6:00 am, I asked where to go to check in with my doggie and they sent me to the line that was servicing the travelers going to The Dominican Republic. There were 3 agents on that counter to take care of the passengers traveling to DR, checking in with pets and other needs, it was almost 7:00 am when a supervisor came and took half of the people in that line to the other side of the counter.

This happened just now. While boarding, the attendant notifies that the carry ons have to be checked. I tell her “Please don’t lose my bag”. Her response was so uncalled for, “Honey, you are flying Delta, not Spirit, you’ll be ok”. I didn’t say anything because that was so unprofessional. This is not a pleasure trip, this is a business trip and her comment was just stupid. Delta, do better hiring people.

After speaking to customer service today, I am told that I cannot get a refund for my long, awaited trip to Israel, only an E credit. I saved for a very long time for this trip, and I’m very disappointed with Delta not refunding me for a flight I can’t take!

Was ok until I arrived in Detroit, gate changed 4 times, stewardess was rude. Stewardess was nasty and racist. I overheard he saying bad things about ** people and how they are privileged. Was on flight dl2019 10/6/23 10:05 pm. Never again.

If there could be negative rating I would have given that!!! We were traveling with our 1 year old puppy, which was his first flight ever. He had his crate training and was calm throughout the airport but when the flight took off he got scared by the flight engine noise and turbulence and tried to come out of his kennel. We kept him inside with his face out of kennel to calm him down. One of the two flight attendants came and asked us to keep him zipped up which we tried but out of fear he bite the kennel mesh and hurt himself. He was in blood. We tried to calm him down but the pressure of these two flight attendants was so much to keep him inside the kennel.

I am sitting here at JFK. The flight was already delayed 4 hours. The gate changed 3 times. I am still not on a plane as I am writing this. Poor communication. We were not told the problem. Delta overbooks flights and was offering 3,000 in credits looking for other flight passengers to give up their seat. I see all the bad reviews on the www about Delta. Sad…

The ticketing agent cancelled my leg of the flight to Orlando from Detroit for today when rebooking my second leg despite telling us otherwise on the phone. The agent today that we spoke to from the airport was not helpful and just told us to buy a new ticket which would be over $500. I have been forced to fly another airline separately from my family with great inconvenience. The agent who messed up my reservation on August 22nd should be reprimanded for her incompetence and negligence causing emotional and financial stress. Such agents shouldn't be allowed to work for Delta. Extremely poor service experience both then and today. Pity, I used to think Delta was one of the better airlines.

Waited in line 2 hours to get through security. Then scanner flagged my groin area. Had to wait 10 minutes to get pat down. Just to find my groin. Get to terminal with 20 minutes to spare to find out it’s just a shuttle to flight and they have sold our seats and left us. This is pathetic!! Delta is useless.

I will usually spend more money to fly with Delta for the typically great experience. I flew from Minnesota to San Diego and back for my sister's wedding so needless to say this was an important trip. On our return flight the flight attendant Michelle was the worst, rudest, more aggressive flight attendant I’ve ever experienced with any airline. We placed our bags per the instructions flight in the overhead bin and sat down. My seat was window. Some other flyer moved one of our bags placing it on its side and put their own in the bin causing ours to be in the way and prevent closure.

We booked direct flight seats together both ways months ago. And all of a sudden they are separate and we got no notification. Poor customer service. I did a chat and they just apologized with no answer why and we are sitting apart from each other now. Happen to both couples traveling together.

On Sunday, September 10, my friend and I were returning back to Toronto from LaGuardia airport. We arrive at the airport and are waiting in the bag check line only to see on the screen that our flight was cancelled due to poor weather conditions. This was a surprise to us because we were not notified of this sudden cancellation until we got to the airport. Why not say something earlier or within the day so that we can plan accordingly? Our flights automatically got moved to Tuesday in the evening and we could stay here another day. We finally get to the front of the bag check line and we speak to the lady about the cancellation. Out of the 11 workers we spoke with during our time at the airport, she was one of the nice ones.

I am so disappointed with your new Sky Miles policy! With my new job, I was so excited to maintain and grow my Gold Medallion Sky Priority staus. Now you have made it nearly impossible to do so, since I am required to book my business flights with a company credit card. My miles flown really don't count anymore?!! . So much for rewarding customer loyalty. Every flight going forward will be a slap in the face as I continue to book business flights, watch my miles build, but then also watch my staus disappear. Absolutely horrible. Might as well book with Southwest and save the company some money on most flights. Oh, and I don't care at all about the stupid Sky Clubs. I just want to be able to build my access to the other perks, which I deserve if I continue to fly with you for my many upcoming business trips!

Delta used to be pretty good with respect to consistency and service. Three flights in a row my wife has been stranded. Our baby takes a special formula. She did not have a lot with her. Instead of just saying, "Your flight is going to be canceled." They dragged out and kept postponing saying it was gonna be another 45 minutes for more mini hours. By the time they actually canceled the flight, it was in the middle of the night. The baby had no formula and no way to get any. When she asked the attendant at the counter, what she should do the attendant told her, "I’m not sure. Good luck." This is been typical of the last half dozen flights or so between myself and my wife. They’re getting closer to be in the category with Spirit Airlines than with any other. I’m done. You can keep my Diamond card. After all, they’re inconsistent, but at least they’re rude.

Want to give a shout out to the pilot for allowing us on the flight to Cedar Rapids, IA last night out of Atlanta Fight DL2626. We arrived later than scheduled from Liberia had to get thru customs and get all the way across the Atlanta airport to Gate B36. Yes we were that couple on the run to catch this flight. We arrived to find that the doors had just shut…ughhhh that feeling of travel upset was overwhelming. We were tired and exhausted and just wanted to arrive home. The next flight out was in the morning and we would not have arrived home until 4pm on Thursday.

The Delta App makes researching, booking, and checking in a breeze! I especially love how it gives the option to view flexible dates when researching flights!! This feature has saved me hundreds of dollars over the years! For instance, many times I will choose to fly a day ahead or fly out a day later because the app shows pricing and availability for an entire week or an entire month and it will be cheaper for me to add an extra day to my trip, hotel included, because I can clearly see the ticket price for a flight on Thursday is hundreds less than Friday! Not only that, but often I will find a more convenient flight time or a direct flight available for a different day than the original day I planned! Booking, reserving, adding additional amenities is a snap, and mobile check-in and mobile boarding is an absolute GAME CHANGER when it comes to saving time at the airport, especially when using major airports like O'Hare that are very busy hubs!

On our flight to Detroit, we found ourselves in a rather perplexing situation. Despite the fact that there were six entire rows of unoccupied seats, we were inexplicably compelled to occupy the row directly behind a persistently screaming toddler. This circumstance left us baffled and frustrated, as the logic behind such a seating arrangement seemed utterly incomprehensible.

I am beyond with this airline, they are the most unprofessional ignorant company. We got to our gate at the departure time with no call indicating being “late” according to the boarding time on the ticket. We were then given another flight 2 hours later. Once seated, next to a solo flyer saying how they requested a seat alone we were then asked to leave the flight. We were told that the captain had requested us removed with no reason whatsoever. We had been taking about our trips with the neighbour seat and getting ready for the flight. We were asked to leave the flight with no explanation, no reason, nothing but the rudest most disrespectful flight attendant. This has cost us thousands in flights and hotels due to the terrible staff with Delta/WestJet Airlines. I will make it my mission in life to make it well known what a terrible airline they are!!!

I arrived at Bush International Airport at 4:45 am. Checked bags by 5am. We boarded the plane and sat on tarmac for at least an hour and my bag was never placed on the aircraft. Flight left at 7:15 am. I arrived in San Diego to find out that my bags were still in Houston (origin city) more than 7 hours later. I was told by the Sky Priority specialist on the phone that it wouldn’t arrive before 11:30 pm. Called customer service and was offered 5k Skymiles and then the service provider disconnected the call. This is by far the worst experience I’ve ever had. Extremely disappointed.

Bus class flyers to Europe on Delta are now lumped in with economy classes during boarding - e.g., lining up at the gate in "zones" just like Southwest Airlines. Great way to start a long trip after paying thousands for an elevated experience.

Delta is an incompetent airline through and through. From rude staff to airplanes constantly breaking, to the most disgusting terminal in every airport, Delta isn’t worth it. Don’t fly Delta unless you can burn 8+ hours on delays and enjoy being laughed at by the customer service personnel who are supposed to help you.

My DELTA flight to London was delayed 4 TIMES because they couldn't find pilots. Then we boarded the plane at 12:45am and the pilots could not reach their own Delta ground control to take off. At 2am they CANCELED the flight and we all had to find hotels and didn't get a flight to late the next day. I didn't even have time to cancel one of my excursions with a 24 hour notice. Getting any sort of refund is a NIGHTMARE.

I travel all over the world and Delta is the only airlines I have been on that charges you a fee to use thier lounge regardless of being a member for almost 20 years as well as purchasing first class ticket. I find it very irritating that my own country is the one that treats me sub par and is more worried about taking you for every penny they can rather than providing you with a quality service like every other airline in the world. It's no wonder the US has the lowest ratings for airlines. Sad.

I was fortunate to be on flight 1901 from Atlanta to Tucson with the MCO Blueberry Crew. As it's a horrible 3 hour plus flight, Dominic A, Kendall C, Brandon D and Dani B offered drinks snacks headphones and anything to make you comfortable. What I love about this crew is their kindness and obvious enjoyment they show during their job.

I'm writing this from the Atlanta airport. While I wait for one of only two daily flights to El Paso. My flight was booked 1 month ago. First class, 6 legs, and this is the last leg of the trip. But it is now delayed. Twice. Not because of weather. Not because of air traffic. But because they don't have a pilot. Yep. They are flying a pilot in that will arrive 90 minutes after we were supposed to take off. That will put me home after midnight. I have paid a premium to fly Delta over other airlines for the last 20+ years. I have friends that are pilots for Delta. But the current management clearly doesn't appreciate its customers enough to create a proper schedule. I will get home tonight after midnight. I will immediately cancel my 4 other upcoming Delta trips and rebook them on another carrier. Might need to consider retiring my Plat. Amex too. Sad, Delta. Really sad.

Delta’s slogan is “The world’s most trusted airline”? What an absolute crock! I can’t believe how this company operates is even legal, their airline customer service is by far the worst that I have ever experienced. I am absolutely disgusted with Delta Air Lines, they absolutely ruined the first day of vacation for my family and myself. Around 2:00AM on July 27th my family and I were on a shuttle bus heading to DIA for our 5:30 AM early bird flight, and we received a notification through the Delta app our 5:30AM flight had been delayed over 7 hours until 1:00PM...7 HOURS!!! This changed our entire travel day and immediately the panic set it, and we were all on our phones looking to see what other flight options we had to get to Knoxville, TN to start our family vacation.

In early July 2023, my partner and I had plans to fly to Jackson Hole WY for a family trip. Our outbound flight to Jackson was so significantly delayed, due to maintenance, that we missed our connection to St. Paul MN and there were no additional ways to get to Jackson that day. We chose to stay overnight in St. Paul on customer services's suggestion and take a 7am flight into Salt Lake. We then had to rent a car and drive 5 hours to Jackson. The car rental was an additional $770!

I am so grateful that Delta has the option to get a full refund if you cancel within 24 hours! I have a business trip that I am going to and would like my husband to come along. I messed up on his flight 2x's and the total value for both flights was almost $800. I love the Virtual Travel Agent too! I was able to give him my flight info and he was able to book my husbands flight and have his seats next to me! Thanks Josh for your help! Such a life saver!!!

The most worst experience traveling in my entire 40 years of traveling for the past 10 flights. They are the dump on an airline. Don't waste your time, money the Deltas of over 10 hours plus, lack of professionalism and unable to pay their employees sustained wages to have workers. Delta you went from 1st class to the bottom of the barrel in my 40 years of traveling.

I traveled round trip to Canada and had to purchase a lay over flight because there was no flexibility for direct flights with decent arrival times. I had delays on BOTH trips (on 8/3 and 8/13). On my first round I traveled a red eye so I slept for most of the flight; did not eat or drink anything. When I woke up I asked the flight attendant if I could have water as she was making her trash pick up rounds. It was approximately 25-30 minutes before our landing time so I told her 'no rush' since I knew she was making her rounds. She looked at me and said, 'we're about to land'. I am a frequent flyer and I have NEVER been made to feel uncomfortable for a cup of water. I responded with, 'you know what, it's fine. I don't need it.'

Delta has seriously gone downhill with their customer service. My first flight was cancelled for my trip to Stockholm so I couldn't make any of my connecting flights. I found out just a few hours before my flight and the customer service hold times were over 5 hours. I was able to switch my flights online on my own, but I didn't get any help. All of my assigned seats were lost and I was stuck in a middle seat for a 10 hour flight. It definitely sucked. I tried to get help from their customer service to at least get reimbursed for the assigned seats but I was told it wasn't possible because of the fare I booked. I paid extra to have assigned seats and Delta wouldn't honor that. I will be booking with a different airline in the future for both domestic and international flights. Delta has officially lost a long term customer.

To Whom It May Concern! I am writing to file an official complaint against Delta at Terminal 4 Sky Priority desk. Today was my first time and probably the last time I flight Delta as I had never been treated so badly and met more unprofessional and uncourteous staff in my over 30 years of travels through many airports around the world. On 6/26/2023 around 4:45PM, I booked an emergency business trip to the Dominican Republic. While shopping around I saw flights with Delta for under $650 flying on 6/27/2023 on the 2:29 PM Flight. However, I ended up booking the almost $1,500, 8pm Flight on 6/26/2023 as I had an important business meeting with officials from the Dominican government at 4pm on 6/27/2023 and I wanted to be in Santo Domingo before 12noon. I booked my first-class plane ticket around 4:45pm, upload the Eticket required by the Dominican government on delta.com and headed to the Airport from NJ.

On August 12,2023. I was boarding the flight DL 1493 from MIA to JKF with my daughter of 8 years old. At the counter area, I was told that my carry on and my daughter’s one need to drop them off at the airplane door because of space reason aboard. I followed the instruction. When I get to my seats, plenty space was still available, I came back to the carry on two times and I received a denial of my request. I replied to the same person who provided me the directive that I need to pick my luggage up from the door area because I have space over my seats. Again my request was denied.

Flew into Maui on Delta. After the catastrophic fires, we attempted to evacuate the island through them. The only way they would help is if we upgraded to first class for $500+ per family member. When other airlines are offering flights for $20, Delta chooses to take advantage of national disasters. Great job Delta. Never again will we fly Delta!

My Daughter and Grandchildren were flying to spend time with us in the summer. She had a mandatory work related event that was scheduled after the original reservations were made. My daughter and her youngest child had to miss the original flight and come up on a different airline later in the week. Because they were not on the flight coming up, their reservation was cancelled on the flight going back. Delta representative Antwan was able to make their return flight arrangements with minimal additional expense and confusion. I really appreciate his professionalism, diligence and willingness to help.

Changed a flight from Seattle to 6am to 223pm to Atlanta in order to make it to a concert and my niece 16th birthday party, the flight was delayed 3 times. Birthday party started at 7 wanted to be there by 630 and leave a 9 for a concert at Chastain Park at 930 to see my favorite group last concert. Needless to say Delta Airlines refuse to reimburse me. Also it was so late when I got to birthday party there was no way I could drive just too tired so I got a room which was not needed if Delta Airline would have caused me to miss and would not pay for the lost.

PLEASE PLEASE!!! Do NOT give up your seat for these vouchers. This is given to you in a “MyPrepaidCard” and they are not in this country, have to be used online only, difficult to get the full amount from and awful customer service and extra fees! DO NOT give up your seat for these vouchers!!! Completely NOT worth the extra hassle fees and time it takes to use these cards!!!!

Paid for a ticket on the Delta Site, with an agent assisting over the phone. Attempted to provide pet information then but was told to wait until 48hrs prior to flight. Tried multiple times online, telephonically and even went to the airport to measure the pet carrier ahead of time to ensure it would fit under our seat in the cabin and we were told we were good to go but they couldn’t receive the pet information or have me pay the $200 until at least 48hrs before my flight.

Delta delayed my flight 5 times and changed the hat 3 times before cancelling the entire flight. Delta emailed me vouchers for food, hotel and transportation that were not valid and had expired within ten minutes of receiving the email. I spent 4 ish hours in lines trying to rebook my flight. I was finally able to rebook my flight and it was delayed. I spent a total of 28 hours in the Atlanta airport with hundreds of people sleeping all over the airport. No management at Delta tried to help anyone that I could see. Many Delta employees tried to help but without backup from management they were unable to anything to help myself and most of the other travelers. My future travels will never be in Delta Airlines.

Delta Airlines - used to be a great airline - not anymore. Recent flight on July 20th resulted in numerous delays into the night and then cancellation at the ATL airport after midnight. Delta front desk/gate attendants LEFT and all the passengers stranded with no info. The PILOTS had to tell us it was cancelled. Resulting in SLEEPING ON FLOOR in Atlanta terminal. This is because of a staff shortage and Delta is cancelling flights delaying last minute and overworking their limited pilots. In response, they offered $35 in eVoucher. CRAPTACULAR. $500 flight cancelled, sleep on floor with no food - and you offer $35.... Terrible.

Delta is supposed to be the best airline out there. Not by a mile. I have actually been treated better by United. I joined Delta's mileage program and they bumped me to Gold because that was my status with United. After 3 months, two international flights to Europe and multiple domestic trips across the US, they downgraded me to Silver. During those 3 months I have given them a lot of business and they treat me like crap. I am going back to United come next year. This people have no mercy. It's just business and I feel discriminated.

We are very frustrated with Delta and how everything was handled as a Reserve AX Delta card holder and Platinum card holder and Gold medallion whatever they claim to title you which means nothing by the way. It’s all a SCAM! We have been using a good $10-20k a month on our card, we pay $550 a year and have never had an upgrade or been treated like a status they claim, no VIP, no Standby upgrades.

I booked business class flight from Tampa to Dusseldorf/Germany for $3300 with a layover in Atlanta. Got to Atlanta and was already on the plane for Dusseldorf. All of a sudden everything stopped due to a technical problem. Maintenance could not fix the problem!!! Spent 6hrs. on the plane - AC was running! Finally Delta canceled the flight!!

Found a return flight: YYC-Columbus, in a specific time frame and price point. I found the required refundable main (U) on Delta's website. Booked and paid via a customer service agent. However, the issued ticket states nonrefundable. Agents refused to correct the error. One even said, "We're not asking you to fly with us." Thanks for the insult, Delta.

Delta flight 2105 at 11:30pm from Detroit to GRR was delayed several times then at the last minute canceled due to "no flight crew". We all had to stand in line for 2 hours to get any information and help to find that no hotels were available and we were told to find our own. A $150 voucher to fly with them again was given and a "meal voucher". Next flight they could book was Sunday and that was to fly through Chicago. I.e. stranded for two days to go an additional 2 hours of distance worth of a drive, no hotel accommodations and told that if we had complaints to talk to Customer Care. Some of us found car rentals but at a charge of $400 because of one-way fees - which Delta said they would not reimburse for. This is just one leg of the trip. The flight from JFK to Detroit was changed several times. While waiting I consulted others who had flown Delta before they said, "Yeah this has happened a lot". DO NOT FLY DELTA.

In February I booked 8 flights on the Delta website. I paid over $600 to upgrade to preferred main cabin on 6 of the flights. Delta charged my credit card six times. They now have no record of any of my seat upgrades and refuse to refund my money. After I complained (2.5 hour wait time) I was upgraded however there are now 10 pending upgrade charges on my credit card in addition to the six I already paid for in February. They claim because the flight is international that KLM needs to issue the refund, even though I booked through Delta, I am on Delta aircraft and my credit card was billed by Delta. KLM has no record of any upgrades and says it's Delta's problem.

Flew first class and Delta shipped our luggage on a different flight 3 hours early so that no one was there to pick up my luggage. Stolen off carousel with car keys and private info in luggage. From this got ID stolen and was stranded at airport. Had to drive 4 hours home to get spare set of keys and then back 4 hours to get car out of airport parking. Lost everything. Had high end hiking boots and hiking apparel that cost me a lot. No return response from Delta. First class service was totally absent. Horrible experience.

11:11 pm, 11:30 pm, 11:40 pm, etc to JFK. Then after finally boarding the plane late we sat on the tarmac for 30+ minutes with no air conditioning. Delta then had us to disembark from the plane. After approx. 25 minutes we were given $30 food vouchers and told to go get something to eat and drink. They then quickly thereafter began having individuals re-board the plane unbeknownst to us.

We arrived at the airport for an 11:15 am flight that had been cancelled without our being notified. We are American Express platinum card holders so we decided to take advantage of the delta sky lounge. At first things were fine, until an employee named Veronica came over and was rude to me for moving a chair so my 3-year-old could lay down. To say I was pissed was an understatement.. here we are stranded at an airport because of this company’s failure to notify us, and then their employees are absolutely rude! I am extremely disappointed.

I wanted to leave this review because I am not much of a traveler and I found my experience with the crew of Delta airlines to be very calming and reassuring during a time of great stress for me. I was flying from Denver to Newark, NJ with a connecting flight in Minneapolis, but my flight from Denver to Minneapolis was delayed making me to run through the airport to catch my connecting flight. I was already upset and stressed from spending time with my son in Wyoming and just wanted to get home. When I got to the gate they flight was already boarded, but I said, "Please. I have a boarding pass and just want to go home." The gate agent said, "I will be right with you," but I was upset and saw the pilot and said, "Can you please help." He said. "Hold on" and he spoke to one of the gate agents, they ushered me over and gave me and two other woman our new seat assignments.

Folks I can say Delta Airlines is far superior than most airlines in every aspect of your flight. Outstanding world class professional caring flight crews... Travels get snacks, drinks free and to purchase, from friendly, spotless clean workers that many simply don't have. I've never seen a Delta worker that doesn't treat all travelers like they're first class. I try to travel nothing by this airline and in turn keep returning to what exceeds mosts money hungry airlines with hidden fees for everything. Thanks Delta. You my airline.

I booked a flight for my daughter and I to go from Boston to Baton Rouge to send her off to college. When I went in to look at the flights, I noticed both of our seats were moved further back in the plane. I was moved from 21 to 28 and she was moved from 21 to 23. When I called to find out why this happened and asked for them to fix their mistake, I was told my seat was moved because it was a Preferred seat and would cost $39.99 to have that seat.

While boarding, my son and I were asked to check our ONLY carry-on luggage since the airplane was filled. We were the first ones to board in the second to last group. I have flown with several airlines, and they always asked passengers before boarding to voluntarily check their luggage due to storage shortages. Delta didn't do that, and while there were several passengers with two big pieces for one person, the 2 of us couldn't even take ONE piece with us. We booked 3 flights with them to get to our destination, including a long overnight flight, and we had to carry our most important items in a plastic bag that I got at the first layover after scrambling during our first flight and not being able to bring items that would have made our long journey more pleasant.

Flying from Michigan to Florida my wife found she was claustrophobic and was unable to fly down. My son and I flew and my wife met us down there after driving. We all drove back together to keep her company. Delta says we have to use the refund ourself. My wife can not fly, so we will never fly. I tried to get our refund to someone else that could fly so our money did not go to waste. They refused to help in any way, and said that is their policy. Very poor relations, working retail myself you always make exceptions when needed. Not Delta. Flight was good, but policies and customer service VERY POOR!

I flew and paid full price for a business class seat from Zürich to JFK. Their entertainment system on my seat was not working despite many attempts from the flight attendants. When I emailed Delta to ask for compensation all they offered was a form letter and 10,000 miles which is the equivalent of $100 or less. They sent me the same form letter twice when I complain that was an adequate compensation for an eight hour flight with no entertainment at all.

I booked a 1:25 PM Delta flight from San José CA to Austin TX with a one hour layover in Salt Lake City UT, arriving in Austin shortly after 9 PM the same day. The flight kept being delayed despite the fact that there was at least one other Delta flight to Austin that I wasn’t allowed to board. I finally arrived in Austin at 1:40 AM the following day. Since I must use a cane to walk I requested wheel chair assistance on the ticket and received it in San José only. I was in agony after that. In short, don’t expect Delta Airlines to care or provide requested mobility assistance. NEVER AGAIN.

I unfortunately needed to cancel a trip and went on the app to see what my options were. To my surprise, it gave me the option of an ecredit OR a refund to my card. I canceled and chose refund to card. Received the email stating the refund had been processed and refund would be sent back to the card used for purchase. Fast forward a month, no refund…so I call Delta. The representative tells me that it shows the refund has been processed and it is pending, but it takes a billing cycle or two to show up on the card. After three months, I call again and they tell me I was given an ecredit and it was a non refundable ticket. Even though every step of the way, I was told I was getting a refund to my card. So if I don’t use the ecredit by December, I’m out $2400. I’m appalled that this is how Delta treats customers. I’ll be choosing another airline from now on. DO BETTER, DELTA.

It would have been nice to have an apology from your flight crew for their behavior towards me during and after my return flight. I arrived at MJB for my return home feeling a bit fatigued not realizing I was sick until making it to the gate. Twice before boarding, I had to leave my seat to visit the nearest trash can to vomit. Now, feeling a bit sick and weak I’m struggling to make it to the plane aside my wife. Once seated an attendant went from suggesting the captain's concern to it being a passenger. She asks was I ok, I told her that I was feeling super tired and that was the extent of anything I could explain to her about my condition only for her to suggest that I was inebriated or on some sort of drugs. I assured her that I was not and as well I did not understand what evidence she had to support her theory and be so short and unconcerned for me.

As usual the flight was over sold but in addition to that the plane was also over weight and over fueled according to the pilot 3/30 starting in Washington-Reagan. These 3 situations caused a one hour delay to my connection flight to ATL. Upon arrival to ATL at 6pm I went to stand in line at customer service desk, although there were several customers ahead of me the group at the head of line took more than 3 hours for assistance, I also called and texted reservations but also had to wait over 3 hours over the phone and 5 hours over chat/text. Only to be told that all they could do was place me on standby for the next flight the next day at 8am, over the phone they couldn’t guarantee me the seat I paid for until 5 pm the next day.

I had cancelled a flight in 2019. Delta sent me an e-credit for my purchase. I did not use it right away so they sent me an extension, proceeded to use it online, shows up wrong username so I called Delta to resolve the issue. Customer service tells me there is nothing on file and that they don't give extensions so they took my $1700.00. Good one Delta.

Overall, the experience was beyond poor. I have been loyal Delta customer for years. I actually have refused to fly other airlines in the past as they were the most reliable. But wow... Delta has sure gone downhill. I was charged for an upgraded seat (Comfort+) and then when boarding told, "Oops is our mistake" but to get out of line and wait my turn. He acted as if I was lying to jump the line. I showed the agent that it debited my account and all he could do is, "Oh well" and for me to call and get a refund. Wow not even any peanuts.... Or a sincere apology for the mixup. So I board the plane only to find out they placed me in a middle seat.

I have been flying with Delta for over 10 plus years. They had been my preferred airline regardless of any lower prices' competitors were offering. After COVID I noticed the change in the tone, body language and customer service from the flight attendants, and of course it was blamed on there being a shortage and workers being overworked due to COVID. Well, it's 2023 and I have experienced the worst nightmare ever at the hands of Delta Airlines. I booked to fly to Dubai for two weeks for my wedding. Three suitcase I took with me. I arrived without incident. Delta had me partnered with KLM and Virgin Atlantic for my trip to Dubai and my return flights were with KLM and Delta, which Delta returned me to my last destination.

This has been the worst flying experience I’ve ever had. I will stick with Southwest from now on! The employees are so rude especially considering I was delayed 5+ hours. They did not have any interest in helping me. I had went to 4 employees asking for assistance because they kept changing the gate. They just kept tossing the buck and sending me everywhere else. On top of that my son is 7 never been on a flight and they had gave us seats away from each other and did not even attempt to help me fix it. The service here is absolutely horrendous! 10/10 WOULD NOT RECOMMEND.

No choices are any better, no difference anywhere, it is the Industry of Travel. Nothing to do about it except complain, and they hear so much complaining about it they are numb to it. My wife is still in Atlanta, and will be there still today. Layover from Chattanooga was just an hour Sunday night around 10:30 pm but the plane to come back to New Orleans that was leaving Atlanta was waiting at the gate and waiting on a part (mechanical problem). Delta transferred these passengers from gate to gate from concourse to concourse a bunch of times during the night, promising to get them on a flight but failing to do so. I think they did this maneuvering around all night so they would not have to pay for lodging. I was sitting in the Cell Phone Lot in New Orleans starting about 11:00pm Sunday night and got the word about 6:00am Monday morning that my wife would not make it to the New Orleans Airport but maybe sometime Monday afternoon.

Flew from Sav, Ga to Chicago and had a 3 yr old kicking my seat the entire time, screaming and pulled my hair. Flight attendant and the Mother didn’t do anything. No discipline whatsoever. People leave your kids at home or learn to discipline them for the sake of the rest of the public. The flight back was horrendous and even worse because here we are still haven’t boarded on Flight 1563 and have had delay after delay and have missed my connecting flights now!!! Delta do better or shut down your garbage airline!!!

We had a layover in SLC on our trip from Denver to Honolulu. The SLC flight was repeatedly delayed until it ended up being delayed OVER 12 HOURS! Due maintenance and pilot issues. What is absolutely UNACCEPTABLE is that as compensation for a lost day of vacation, lost day of rental car and lost night of hotel we were offered 8000 SkyMiles points for two of us (who are NOT sky miles members). This is the equivalent to approximately $89. Our third person is being offered a $65 credit to be used on a future Delta flight. This is the most ridiculous amount of compensation I can even imagine. POOR POOR customer service for a MAJOR flight issue that was completely their fault.

I was flying from MSP to IAH and my phone fell out of my pocket in MSP. Which I didn’t realize until I was on the plane. I had noticed someone else’s battery pack still charging and let the gate agent know. She followed through and got the battery pack back to its owner before we took off, and that triggered me to let my people know I made the flight. I searched for my phone and could not find it. I realized it probably fell out of my pocket. I stood up and went to the flight attendant who just shut the door. I realized I was not getting my phone back right then but still asked “ is it too late to run back up and grab my phone.”

Delta has allowed an individual to use my email address to send notifications such as flights, with included Times, Flight Numbers, Destinations, SkyMiles Numbers to my email address. This should be a security incident. I've attempted to call and resolve this for a year by proving my identity with a scanned driver's license yet they still allow updates to flood my inbox. My own travel itineraries and communications get mixed with all the emails that do not belong to me and I receive delayed flight information while I'm on travel which causes distress and confusion. Their repeated response is they cannot remove my email from anyone's account even though I have validated that my firstname.lastname email is myself and that the names on the accounts using my email are not me.

Just had a recent flight with Delta. On the trip home I missed the flight. Called within 4 hours and they charged me for two tickets. Went to the agent at the airport and she said it happens all the time and they should not have charged me. Said if I would have came in and not called there would have been no charges. The agent told me she could not believe they charged me and to call for a refund. I called and they said absolutely not. I will never fly Delta again. My company has 2,500 traveling employees and they are not booking Delta again. They pretty much used delta exclusively.

I am appalled by how terrible the customer service at Delta is. No human answers the phone, there is no way to talk to a representative. On the chat, the rep answers every half an hour to my questions and he doesn't even answer the right question. Terrible.

As I was trying to start preparing for my son's flight you must keep in mind he is mildly autistic I had always used Delta Air Lines because they had been exceptional in the past but this one was not so great. I won't use them again. Right from the start there was problems with communication. The agent did not want to look at different dates. There was also problems with his English so it was hard to understanding him. It takes me two and a half hours to get to the airport and I'm sitting here and just I'm learning that the airline is running a hour late which will be putting me an hour late getting back home. I'm very dissatisfied with their service and it will probably be the last time I use their services.

I was going to India 2 days before Christmas of last year to see my critically ill brother. My connecting flight from JFK was canceled.. They rebooked me on Air India the next day, but when I got to the airport, Air India had no record of our booking. Then they rebooked me for the same the second day on the same flight as the day before. The weather was fine- just cold. We had to wait all day at the airport, and boarded the flight. They kept us waiting on the tarmac for 6 hours. First they said it was the wind, then loading luggage.

Never we I travel again on Delta, I will walk first. Taking my important carry on Boarding C telling us no room left while taking other larger carry bags after placing ours on boarding ramp in the down poor rain.

Flight was delayed over 2 hours waiting on a pilot. Was notified by Delta of this issue 7 hours before take off making me lose a day of meetings. United may lack some amenities or charge for some, but haven’t had the issues I have had with Delta. Avoid this airline.

Where do I even begin with our Delta experiences? Our latest experience is just the latest instance of the terrible customer care that Delta provides. This recent trip with Delta has been extremely terrible that I advise everyone to stay away from this airline. If you want to travel with minimal stress and be well taken care of when unexpected travel situations happen, especially if you are traveling with a baby, definitely book any other airline! Delta will not make anything easy or better for you when they cause a major interruption in your travel. We will never book with Delta again (and we travel internationally multiple times a year). It just isn't worth the hassle and uncertainty with them.

They boarded a flight on a plane that they knew had issues-- only to keep everyone waiting on the tarmac while attempting to repair the plane and then, adding insult to injury, returning to the airport after takeoff more than an hour later because the original issue was never resolved. Compounding their lack of any care, they then did not bother to have anyone meet the passengers or explain the next steps until an hour after deboarding the plane in the Mexico City. Seven hours later, they finally put people up in a cheap hotel after "delaying" the flight to the next morning. But even then, it was difficult to get any food or drink because the hotel had a barely functioning restaurant. Delta once was a decent airline. But they have decided to devolve in the direction of American and United. Too bad. They were the only chance the USA had of having a good airline. But Delta is now just more of the same American garbage.

This airline is inconsistent with its customer service. It's a hit or miss in my opinion. My last interaction was in March and the boarding crew forced me to check in my carry on along with several other customers, despite the fact that my ticket included a carry on luggage. The worst part is that their incompetent baggage handlers damaged my suitcase. I reached out to Delta and they didn't provide a satisfactory resolution to replace my suitcase. BUT once I got BBB on them through the Lord's wisdom they came correct and offered me a replacement through their site! If you have issues with Delta make complaints with BBB so they can be held accountable!

Horrible airline! Purchase 2 tickets together and they split up the family and they don't care. The agents at San Antonio were rude and made comments like "you aren't that far apart" so the gate agent didn't find it important to help a family together. Then this gate agent threatened customers that they would load the plane but it would sit at the gate until someone gave up their seat. I would rather walk than fly this airline again. Pretty sad seeing as it was always my preferred airline but I guess they do not care about customers especially after they have made plenty of money off of them.