Delta Air Lines

Sadly the performance on partner Korean Air fails to meet Delta standards and on their flights I feel I'm dying of need for food or drink long before it's offered and the staff at the Korean Air gate act as if Delta ticket holders are imposters. I've been using Korean Air lately because I'm most comfortable with seat choice on the 747 and mourn the loss of that plane from your Delta fleet -- guess I'm just old fashioned but there is something irreplaceably comforting about a 747 4 engine aircraft with such an impeccable and decades long safety record. As a repeat flyer I would gladly pay extra for a Delta 747 seat to help pay for the higher fuels costs -- couldn't you reconsider its demise and offer it as a special option? Anyway, many thanks for your ongoing top performance and yes I will continue to fly Delta and partners.

Amerian Airline customer service is horrible. It not just waiting for 30 minutes to get a response. Also the agent on the phone is heartless, Cold. The ticket is $1200. The agent refuses correction ticket, credit or refund. The flight schedule is a half month from today, make me total confuse, it is a conspiracy that big company (AA) cheater customers and take advantage of consumers. The response from Both Airline Company, The Result is: AA is the worst Airline Company. Delta is the best company, they are beautiful people and make the world a beautiful Place to live. Highly Recommend!!

I won't lie the time we spent in the airport wasn't really pleasant. However they arrange food and drink for us. When I got home I called and told them what I went through with my family. They helped a lot, the customer service is great, I purchased a lot of things. I am a high consumer and I know customer services. I have traveled to Aeromexico, American Airlines, Jet Blue, United. I will still used DELTA again. They are just looking for you to travel safe and have the best experience, so even if the delays are inevitable in any airlines the customer service about arranging alternative flight, food, luggage with Delta Air Lines was the best.

This is where it gets interesting. In my tired daze I just walked by the luggage rack and grabbed what I thought was my bag. A flight attendant comes running up to me and says in a very irritated tone, “SIR, ARE YOU SURE THAT’S YOUR BAG?!” I took a second, “I think but…” She didn’t let me finish, “BECAUSE IT’S MINE!!!” The pilot was standing there, “Is this yours? The ugly bag with the broken handle?” I was a little startled by their attitude as this was a simple mistake, “Yes, that one is mine. To be fair, if you all are interested in that sort of thing, they are similar.”

The pilot said some other rude and passive aggressive things while the flight attendant wiped my dirty passenger germs off of her molested bag. As I walked off the other flight attendants joined in talking about me. While I am glad that they banded together to treat me like trash, I do believe they could have handled the situation more professionally or at least treated me like a human being. That’s all right. I’m sure they had a long day and needed to blow off steam. I was in town, from the other side of the country, for a funeral but I’m sure they needed to gang up on a passenger for a simple mistake to get them thru the day. Happy to be of service to you Delta. Fly the friendly skies my old rich ** **!!!

Unfortunately for me, issues arose. I can no longer take this flight. I tried to cancel the flight online, which I did, trying to get my refund, which I didn't. I then tried to call and get my refund, only to be informed that there is a $200 fee for canceling my flight, and I would only get back what the ticket was worth minus that, a whopping $18 (which can only be used towards another flight). This is at two-plus months away from the flight, there is plenty of time for them to find a replacement for my seat.

After sitting on hold for thirty minutes waiting for a representative, I was once again told there would be no refund, so I asked them to reinstate my ticket. There was no way I was going to allow this company to get double the profit off of my seat, I'd rather it stay empty. I then asked them if the ticket could be transferred to another person, so I could get someone to purchase the ticket from me. The answer is no. Not only that, but the representative on the phone sounded just as frustrated as I was. Lesson learned: I have to click two or three different links to learn what exactly what a "24 Hour Refund Guarantee" is. On top of that, I should know not to trust what a big company shows at face value.

I kept my cool and did as she said (my fiancée wasn’t having it at this point -- I can see it in her face). My luggage was 2lbs over and she replied, “Uh uhh you overweight and need to lighten your load.” I replied, "Ok can I put my other luggage on the scale to check and see where I stand with that one?" I got the smirk again???‍♂ I willing fully checked the weight on the other one and was 6 lbs under my limit. At that point I asked her, "Considering this one is lighter can we balance it out without having the need to take articles out and adjust." Her nasty remarks of, "What you need to do is get your bag off the scale and go to a corner and do your thing!" In a once again nasty tone!.... At that point my fiancé commented, "That’s fine but we don’t deserve this type of attitude from you and you could be nicer as well as correct your tone considering we didn’t personally do anything to you..."

That’s when all hell broke loose and she threatened to call security and I agreed and requested security as well but she failed to proceed and yelled, "Get your luggage off the scale." (me: mind blown). At that point I took my luggage off the scale and comment that I was law enforcer and showed my credentials & asked her to show some civil respect to only hear her say, "What? Am I supposed to be scared? Intimidated?" I replied, "No you shouldn’t but you should show common decency..." Her Smirk took place once again “smh”. We then proceeded to a corner station to make weight adjustments and head back to another attendant... a much nicer one at that. I asked for a manager to make a complaint to only find out Mrs. Kandice was the manager (mind blown once again). At that point we checked our bags and received our boarding tickets and headed to our gates.

While exiting the Delta check in area I saw a law officer and approached him and filled him in on my experience and alerted him that I would approach Mrs Kandice to ask for her full name so I can report her as I didn’t want any surprises at the rate she was handling our situation as well as the previous one (the couple before us), he said that’s fine and do so .. I approach Mrs Kandice and suggested that she treat people with respect to only have her talk over me in a ** tone waving her hands in the air (mind blown again l). I also asked for her first and last name and she refused to give me her full name and replied, "You’re a detective. Figure it out."

I chuckled on that note and told her she was unethical especially with her credentials of a manager, she then replied “well you’re a jack**”, I gave up and just left to only make eyes contact with the airport police officer that shook his head in disappointment. With all this being said I personally will never fly Delta ever again and this was my 8th flight with them this year alone. Disgusting, disappointing & unethical, no one should receive-experience that type of treatment regardless of the situation, it’s a service industry & that’s no way to show service.