Delta Air Lines

Simply put, I absolutely love Delta Airlines. Why? Because they make my safety and health their number one priority. In fact, I’ve only flown Delta since the pandemic began due to the fact that they’ve implemented their Delta Care Standard, which includes using refreshed fresh, outside air and air via high-grade HEPA filters inside the plane. I’ve tried to explain this process to both friends and family members, in addition to sharing their video, but they’re still under the impression that planes are using recycled air, and as such, they are afraid to travel via airplane. Thank you for all that you do to keep your passengers safe and healthy. Subsequently, it really meant a lot to me when I wrote Delta previously and received a response on behalf of Ed Bastian, Delta Air Lines CEO. Once again, I am your number one customer and I promise to encourage others to fly Delta as well.

Overall, I love Delta for the culture of Safety and Service. The company is also focused on Quality with most of their fleet being newer or updated equipment. Most of the staff is friendly and go above and beyond to help with guests ... My biggest issue is dealing with other customers, although most are kind and willing to be flexible. When these issues arise, the Delta staff seems to be able to handle very pro-actively and effectively. Coming from a culture and values professional, I believe Delta most closely aligns with their values, mission and purpose. Thank you!

I had a great experience with delta on Friday the 19th. My 18 year old son was flying to Italy alone. When he left the Salt Lake City airport he was negative for Covid. For some reason when he got to Atlanta, he tested positive. That meant he couldn't go forward and couldn't come home. It was his first time away from home and he had a complete meltdown. My son comes from a town with 600 people in Idaho and knows nothing. He called home crying so hard he could hardly speak. Long story short.... Mia ** one of your agents at the Atlanta airport got on the phone with me and took care of my son! She made sure he had another covid test, a hotel, an uber AND put him on another flight. She was so kind to me and kept me informed of everything. Thank you from the bottom of my heart!!!

Delta airlines exceeded any expectation, they helped me Transport my disabled mother from Medford Oregon to Casper Wyoming, in the course of one day, I flew from Casper at 615am with 1 layover in Utah, and made it to Medford in under 4 hours, one way, not knowing if my mother would be able to travel back that day? Well, she was ready, and I was so happy to see her, it had been, 27 years since I saw her, her health had declined so that she was unable to live alone, and a nursing home was out of the question, she had raised me with love and affection, now it was my turn to do the same!

In February 2020, I flew Delta knowing I had a medical bag I had to bring with me while I couldn't check my other regular bag. I was flying with a big group of people, and checking bags wasn't an option. So, I called the customer service line to ensure that my medical bag wouldn't count as my checked bag. When I boarded the plane, the lady scanning tickets was extremely rude about my extra bag and made me feel guilty for having an extra bag for medical equipment. I cannot travel without this extra bag, so it's impossible to negotiate. I informed her that I called customer service and they said my medical bag doesn't count as my carry on. She was very rude and seemed extremely annoyed about it. I was very frustrated with the situation and disappointed in Delta.

I booked a flight to go from RDU to BCN. Specifically booked with Delta to have just 1 stop. Due to rescheduling delta changed my flights and now I have 2 stops. I call and I have been waiting on hold for 4 hours. No answer…. I bought a 1 stop ticket. So I want a 1 stop ticket.

I’m trying to change my ticket with Delta Air Lines for he past 2 days. The first day after holding for 3 hours, I had to hang up. The next day after 3 hours holding the agent hung up on me. The second time after holding for 2 hours the agent hung up even without saying hello. The third time over 3 hours hold and no hope someone will really answer. On their recording it mentions that you can change reservation online, but you can’t. I will never ever ever use Delta airline in the future. No supervision or monitoring of their customer service. Horrible airline. Please don’t use it even if it is the cheapest.

I am a Diamond Medallion for many years now and I have to say that in the last year customer service even at my level has become very poor. It is to the point I am very close to switching to United and trying them out. Wait times are usually a minimum 30 minutes (even on the Diamond line) no matter what time of day you call. Further the call me back feature I have requested approximately 5 times in the last year and it has never worked once.

I have used Delta in the past and they had good customer service, plane ride smooth and clean but this time they have changed my flight now 3 times and they left it up to us to find a new one. We had everything ready to go: flight, hotel, and everything else for our trip. Then we get not one but two emails with them changing our flights time and layover airport/city. Then when I got the next email they said if I didn't like the times I was to call or get ecredit! Really? Well I tried calling and was on hold for 3 hours in between 2 different phone calls...Tried their chat but again I was on hold for a very long time and when I asked for someone to call me back...nothing.

A reservation was made in March to fly in June. I received notification that my reservation had changed and my seats were deleted. I went through the process to get new seats and was set, until they changed my itinerary again. I waited to change seats and glad I did as they changed it again. I called and spent 2 hours rearranging my flights for 4 family members and thought that would solve the issue as I changed the route. For the fourth time they changed it again and added an additional layover. I understand we are in Covid days but how do you stay in business offering such HORRIBLE service?!!!