Delta Air Lines

What a joke. So my fiance and I booked the flight 6 months in advance because it is extremely difficult for us both to take off work. She is a banker, and I work in EMS. We both got approved for 2 weeks in December for our anniversary trip and not to mention, she is from there and hasn't been back since she moved to the USA 13 + years ago. Delta decided that for *their* convenience, they would take the liberty of adjusting our flight to have a 5 hour layover in new york. I specifically set up the flight so that it would be direct, not a 10 - 12 hour experience. Her family is supposed to meet us at the airport, and rolling in at midnight on 12/1 is not going to work for them. We also booked a rental to be picked up on 12/1 and this causes obvious problems with that too.

Our Delta Flight 707 From Phoenix to JFK a few weeks ago was very nice. Flight Leader Shirley, FA's Daniel, Jill Katie, Jimberlle, Mary Anne and Carley took good care of everyone. Pilots Peter (Ca) and FO Lukah (NYC) were exceptional. Clean, comfortable and felt very safe.

I flew out of Syracuse this afternoon on Delta. Checked through my final destination, Spokane, Wa. The Syracuse flight was delayed by 10 min for boarding and sat on the tarmac for another 15-20 minutes. When we landed at LaGuardia and sat on the tarmac again waiting for a plane to move. I got off the plane and and headed to the gate. According to the signs I had a 15-20 walk to Gate 81.

Delta will steal your luggage!! They will take a bag with 50lbs worth of clothes, purses, make up and souvenirs, and take months to even talk to you about it. 3 months later, they give you $900 and close the case. The luggage alone was worth hundreds!! They steal your property and treat you like garbage. NEVER FLY DELTA AIRLINES!!! Watch out for a case manager named Bernadette ** too. She is ruthless.

I purchased a ticket for my wife from New York to Rome, Italy. I paid an additional amount of money to have the right to chose a seat. Then I am told on the website that the seat can only be assigned after the purchase. After I got the ticket purchased I went online and discovered the seats could not be selected. It turns out Delta was reselling a ticket on a ITA flight and that ITA was not honoring seat assignments from partner airlines. I tried to talk to agents who were useless, only apologized but never got a serious service representative to fix the problem or reimburse me for the extra ticket selection premium I paid. And any time I try to discuss this with a service representative, I get put on hours long waiting lists, while they respond in only a few minutes for any other inquiry. This is the closest it come to unethical and possibly deceptive and deliberately inefficient behavior.

Delta changes flight time multiple hours, says if over 120 minutes flyer entitled to a full refund. 70 days later still waiting. Have invested over 4 hours on hold/speaking with customer no service. They acknowledge they owe me the $ 1600+. Still waiting on hold. DELTA SUCKS!!!!

Hardly know where to start. Flight out of Atlanta to Rome turned around 2 hours in - de-icing trouble. Ok - safety first. However when the over 100 passengers disembarked in Atlanta around 1:30 in the morning there were only 2 gate agents to arrange hotels and alternative flights. We finally left the airport at 5:30 am to get a few hours sleep in a hotel. We made it to Rome the next day - for our connecting flight to Sicily. Our luggage however stayed in Rome for 4 days. Our AirTags showed it didn’t move. Delta was non responsive. We finally got our luggage over a week into our vacation.

Always paid the premium for the service. No service any longer. Platinum Members. All in our family. 10+ years of loyalty. Never came back from covid-poor standards. Off-shore/Philippine "inefficient, untrained, unprofessional" support. Only training is on apologizing, not solving issues. So sad. I was such a Delta supporter. They lost my business.

I wish ZERO stars was an option. I've been dealing with Delta for over 10 years with my unaccompanied minor. We used to always have my Mom and I escort my daughter to her gate with no problem and now they only let one of us take her (when the day is already hard enough). Delta just loves making up their own rules, because we called them and the agent we spoke to said that that is NOT their policy and that YOU CAN have two people escort her. ESPECIALLY WHEN WE ARE JUST TRYING TO HELP GET HER THROUGH THE DAY.

Delta Airlines Turned My Trip with My 3 Kids into a Complete Nightmare. We were flying from Atlanta-GA to New York, then Tel Aviv - Israel. A trip that I had been doing for years with different Airlines. On December, 18th 2021, I got to the Airport 3 hours before the flight, as they requested, but the check-in line was moving extremely slowly. After about 1 hour and a half, I asked an employee to please help us make it in time for our flight. He assured me that we had enough time. Another half hour went by and I saw this person again. I went towards him and said I had one more hour to my flight with my kids and there were still a lot of people in front of me. Again, he was dismissive and said we would be able to make it on time. We finally made it to the check-in desk, got our boarding

passes to the NY flight and the connecting flight to Israel and ran to security.