Delta Air Lines

Our last 2 experiences with Delta have really helped restore my faith in humanity. About a month and a half ago, my wife and 6 y/o daughter missed their flight due to weather and terrible traffic. Long story short, they were put on the next flight. My wife asked if they needed her card number and the girl in customer service said, “We're not gonna charge you.” I almost fell over. A few days ago, there was a mix up in flights (again it was OUR mistake, not Delta’s). We were traveling with our 2 children and my mother in law. Luckily we called ahead to confirm. Turns out, my mother in law was departing out of a different airport. Again, they fixed the issue (the DAY before the flight no less) and AGAIN, didn’t charge us. After these experiences, I would HIGHLY recommend Delta to anyone. Keep it up! Unfortunately, we threw the paper out with these awesome employees’ names.

Since 2009 I have flown to Philippines for personal and business purposes. After using multiple airlines, Delta comes out on top for superior customer service. The staff are clearly motivated, engaged, and interested in any passenger needs. I appreciate so much that about every hour or so there are staff up and down the aisles offering drinks and one can always go to the kitchen area for more if needed. And the meals and snacks seem to keep coming at just the right intervals.

Highly recommend, the best company, excellent in customer service. My daughter booked two trips next month from American Airline and Delta. When I did change today, the two companies response are totally different. Delta customer service is excellent, they respond to the phone call immediately, an agent on phone resolving the issue with a warm heart, do the best assistant me, you will feel the world is beautiful because there are beautiful people.

I had to fly to SLC for treatment Feb 26th. The unexpected snowstorm put us in a state of emergency. Zero communication, no power. After 6 adjusted flights, closed interstate, weather etc., 20 hr delay, I finally made it to my appt. The next morning I am so ready to get home; I miss my flight. Meltdown. When I used the “Need Help” phone Lindsay answered, within minutes instructed me to reprint my boarding pass, nonstop, find G F11, and said “was glad to be able to help.” Forever grateful. No extra charge for this 7th change either. I was a Basic Economy 1st flyer; Delta treated me like 1st Class. Though I believe they are like that with everyone. Such excellent service with sincere concern. Also I will follow policy; it was my fault I missed my flight, Delta made me feel it wasn’t.

Hi, I recently traveled through Delta Air Lines with my mom and my cousins to Orlando Florida. My mom wanted to give my cousins a surprise and she thought, "Why not Orlando?" She doesn't travel much but she said she had had the best experience with Delta before. Then, I decided to book the whole group (around 8) tickets with Delta. I traveled and I know that frequently there is delays because mechanical problems, weather etc... My mom is a little paranoiac so when they told us the airplane had issued on our way to Florida and back to Boston we were shocked. I kept calm because of the kids and my mom. They offered us an alternative flight that didn't make sense so we decided to wait.

My daughter has been trying to get home for 24 hours for a 750 mile trip. She has been sitting at airports with delay after delay. She now stuck in Atlanta still trying to make it home. Delta has been of absolutely no help whatsoever. They used to be a great company, I will never use them again if they can be so impersonal to their customers and leave them stranded wherever without taking care of their PAYING customers.

We booked a flight to Italy in Oct. for June. When we were boarding the plane we were told that our seats changed. Instead of being next to each other with three seats together, they gave us all MIDDLE seats in-between strangers. My daughter who is afraid of flying and a minor had to sit 9 hours next to strangers!!! When you pay for seats 9 months in advance your seats should not change! Delta is the worst!!!

On June 15, 2019, I took a flight from FLL to LGA and when I was in Florida, a Delta employee checked all of my 7 suitcases. I paid extra weight and I went in the plane, when I was in the plane, in my seat 24F a Delta employee told me they had taken out a couple of bottles of liquor, after I paid for the extra weight. She told me that in order to get my bottles back all I had to do was call Delta the moment we landed. When I got home I noticed they had taken bottles of 4 of my suitcases not just one. That they had taken out 28 bottles. The problem was that when I called them the same night they said they had nothing but they would call me back, two weeks later passed they still hadn't call me and every single time I called I was told "we will call you back".

As a Diamond member I am eligible to First Class upgrades up to 5 days prior to departure, however, since I am traveling with an Emotional Support Animal and Delta requires for me to check in with an Agent at the airport there is no way for me to be put on the upgrade list. Resultant to Delta's discriminatory practices against me I had to purchase the upgrade at a cost of $328.00. I believe Delta should not have practices or processes that make having an emotional need put a person at a disadvantage. Delta disagrees. After speaking with a member of their Customer Care team it seems that they refuse to make changes to their policies even when they make you feel like a second class citizen when using their Accessibility Services.

The fare I went with was delayed right up front on the original tarmac for 2 hours due to a fuel spill. Delays for whatever the cause are bound to occur sometime, I get it. The pilot, and flight attendants were actually really good. They updated the passengers as often as they could, and explained everything. But, the after effect the organization should take care of. The duty of the airlines thereafter in any airport should, with the service paid for make amends in any way they can right? Just good business etiquette.

Blaming lack of crew for cancelled flight on storms the day before to avoid paying for hotel. Apparently, Delta doesn't know there are thunderstorms in summer, so no backup crews for next day. That is not a weather delay, that's poor crew management. Taken Delta 4 times this year, delay or cancellation each time (not including current crew delay on the 9 hour total time connecting flight they gave us instead of the 2 hour direct flight we paid for). Fly Southwest!

I booked a flight on Delta in March of 2019 for a family vacation. There are 4 adults and 2 children (11 and 8) in our family. I selected our seat assignments when I made the flight reservation. I paid full price for 6 first class tickets. The 1st class configuration at the time I booked was 2-2. So, I had 3 rows with 2 of us in each seat so we were all sitting next to each other - and - so the parents were each sitting next to their child. I went online to make a special meal request today and noticed that our seats had been changed. I called Delta and they said that there was an aircraft change back in April 2019 so our seats changed. I asked: 1) why was I not notified when this happened; and 2) why did our seats have to change when the first class configuration on this new aircraft is the same as the old aircraft - 2–2.

Left Phoenix on time traveling to JFK to get to Nice, France so we could board a cruise ship. We had a scheduled 6 hour lay-over cushion at JFK before our flight was scheduled to leave for Nice. Just before we were to begin our descent into New York we were told we were in a hold due to a ground stop due to weather. Mind you there was a minor rain, that is all. We were then told that we were being diverted to Boston, a Delta hub. Ok... We landed at Harrisburg at 2 pm. Every hour the captain gave an announcement that there was nothing to report. We were not able to get out to JFK.

This was the worst flight experience my fiancé and I have ever had. I wish “0” was an option on the grading scale. Our flight was delayed because the plane being used came in through a foreign country, and was late, causing a 1 hour delay boarding. We then waited an additional hour to pull back from the gate due to other flights being delayed because of “weather”. Please see the attached photo for this “weather” that caused the delay. Because of the length of delays, the crew and pilots “timed out” so after sitting on the plane for almost 2 hours, they proceeded to take us back to the gate. At that time, the proceeded to keep everyone on the plane, claiming the below reasons for having to wait 2 additional hours on the plane, before we could even get off! 1.) Weather, 2.) waiting for buses, 3.) maintenance, 4.) fuel, 5.) air guard.

I'm writing this review from the Atlanta airport at 2am to summarize my awful experience with this airline. If you like being treated like cattle, this is the airline for you. We had a Delta flight in from Portland to Atlanta. It was meant to land before 9, giving us 45 minutes to an hour to get to our next Delta flight, from Atlanta to Akron. This was the last flight to Akron this week... The next one is on Tuesday (72 hours from now).

I had a connecting flight last weekend from Minneapolis to Duluth. It was only a 45 min flight. About 5 mins from our destination we get told that we have to turn around and go back to Minneapolis due to heavy rains. My husband was of course already at the airport in Duluth waiting to get me, and confirmed it was not raining there at that time at all!! They shuffled us back to the airport, made us deboard, and told us to stand around and wait to get back on. Then about an hour later we get texts saying our flight has been rescheduled for 3 hours later. Them another text rescheduled again for 4 hours later. Then eventually one saying it was cancelled altogether.

I have taken 6 flights on Delta in the last 5 weeks! This airline has never and I repeat never left on time! I have witnessed a lot of people missing their connections due to flight not departing on time. Then when you do have a connecting flight gate will be changed several times. I will pay more money and start flying Southwest! I have nothing good to say about this company!!

Do not fly this airline! My Daughter and her 45 high school classmates were subjected to a horrific experience. Flying out of JFK to Italy these poor children were stuck on the runway for 6 hours. No food to boot. They were then shuffled back to the airport and left there for the 20 hours before Delta found these poor kids various flights. They're an evil corporation!

On a recent Monday we got to the airport ahead of time, checked in at Delta and went to the gate waiting area. The plane from Detroit was late (because of over fueling), way past our boarding time and thus we were late taking off. We had to make a connection with Delta on the other concourse. I ran through the airport and didn't make it in time, (10 minutes late) so I missed that connection. They did get me on another flight from Detroit to Minneapolis, had to wait again, and then to Madison. I should have been in Madison by 2 o'clock, instead I spent a day of my vacation time waiting in the airport and finally reached Madison by midnight.

If you check your bag before entering security, you will pay a baggage fee. If you take it through security and the flight is full, you can get complimentary baggage check, and you get bumped up to boarding group Main 1. If you already checked your bag and your boarding group is Main 2 or above (basically steerage), too bad so sad. You're a chump that Delta sniggers about. Lesson: never pay to check a bag that can be carry-on then let them offer complimentary baggage check AND you get bumped up to Main 1 boarding. There is no point giving the airline anymore of your hard earned money than absolutely necessary. Delta won't thank you for paying for something you can get for free.

My experience with Delta at JFK airport on June 25, 26, 27 drive me to write this review. Terrible customer service. For transfer travelers make sure that you will miss your flight on purpose and buy another ticket or upgrade for next next next flight. For all ** people you will be treated like ** by ** agent at this airport. The supervisor told me that "if you don't calm down I will make you miss your flight and you will never take Delta again." The man don't understand that this is not government job. I will never flight with Delta again.

On June 13 I boarded my flight for my sister wedding, Atlanta to Kingston Ja. When my flight arrived I was told my luggage was still in Atlanta and it would be on the first flight out the next morning. The next morning I received a call from the Delta baggage office in Frankfurt Germany, that had my luggage and the soonest I would be able to receive would be on Sunday June 16, and my sister wedding was on Saturday June 15 at 3pm. I was the hired makeup artist for my sister's wedding, all my equipment, and clothing was in my checked bag.

I booked my vacations through Delta Vacations for 5 adults tickets to Europe and the Middle East. My child got hospitalized and I had to cancel her ticket, change two other tickets. I ended up paying over $3000.00 to make the changes. One of Delta Vacations agents made a mistake on my return date. When I found out 2 days later and called them up, they still wanted to make me pay an extra $2400 to make the change. They didn't take into consideration the hospital letter. Terrible customer service.

I purchased my ticket on Delta.com for a 1 way to NY on a short notice. I selected the lowest price ticket which after the fact I then purchased I wanted to select my seat which on this ticket you cannot until after you check in. I called customer service and asked if I can upgrade or pay extra to select my seat, he said no because of the ticket category I purchased. So I asked again "so there is no way you can sell me an upgrade so I can select my seat now?" He said no again. Wow I cannot believe this. There is no way I can fly Delta in the future knowingly I don't have any change of itinerary options at all regardless if I have to pay for it. Good luck Delta....I'll stick with SWA.

I purchased a round trip ticket for my grandson to fly as an unattended minor (he is 9). They gave me a pin number and told me if I needed to make changes I would have to supply the pin, however my ex daughter law succeed in changing his flight without the SECURITY PIN. When I questioned this Delta told me they manually verified the info without the pin, of course they did. I sent her the itinerary. So please tell me what good is the SECURITY PIN and it cost me an extra 150.00 dollars one way for him to fly unattended.

Worst flying experience. Delayed flight for hours. Gate was labeled wrong. And after all delays, system crashes, and confusion my bag was nowhere to be found at the terminal, which had my 7 month old baby’s formula and necessities in it and my medication in it. It was obvious no one cared about my predicament. We were told we would be reimbursed for the items we needed to purchase and turned in the receipt, no response yet. So very disappointing as a new mom and travel is already hard enough this was horrible. I am DREADING the flight home.

The stewards were top notch, but I could not have been more uncomfortable in the seats! I have flown to Europe and Africa at least 20 times and was shocked to find out an international flight had seats so tightly packed together and that I could only recline about 2 inches. I could barely move down the aisle pushing my carry on without bumping into others. The seats in front were so close to me, I had only about 6 inches to squeeze my body between my armrest and the seat in front of me. I believe these tightly packed seats are dangerous. If there was an emergency, I doubt people could get out of the plane in time.

Arrived and was in the baggage claim line at 4:00 am for a 5:20 flight. Line moved only about half way. By 5:15. told me the next flight was a 9:00, but would be an additional 600.00. Other option was a 7:37 pm flight for a 1:00 am arrival, which would not work for my meeting. Have been on the phone for several hours, continually getting the runaround, refuse to give me a ticket refund. I was there, not my fault I missed the flight, not enough customer service agents to take care of the departing flights at 4:00 am. After several calls to customer service, they keep putting me on hold to talk with a supervisor, who says they cannot refund my ticket. Have asked to speak to the supervisor directly, was told the supervisor would not talk to me. This is the worst customer service, have no concern about taking care of their customers, never again Delta!!

Horrible customer service help. My daughter and her mom was going to fly out of Chattanooga to Savannah. Her mom's husband got sick and I had a medical emergency so I took her seat. So with that being said they doubled the price of my seat and there was seats left on the plane. Well it looks like if you have a medical emergency they would work with you knowing that I was taking the exact seat that she had already booked so she could go to the hospital with her spouse.

Horrible experience with DELTA Airlines. My flight from Baton Rouge to Atlanta, Georgia was on time, until Delta staff decided to fill the empty seats in, which was okay since the other flight was cancelled but it took them extra 30 minutes to do that. I missed my connecting flight in Atlanta because of that. The app was telling me I was rebooked to a new flight which will be 19 hours later!!! I had to talk to person in help desk to get earlier flight than that and it took me 2 hours just to reach that person due to super long line. They run out of hotel accommodation due to high volume. The best they can do was 930 AM (my original flight was 11 PM - so this was 10.5 hours delayed). The man in line with me said his flight got cancelled because no flight attendant showed up for their flight. He had been in airport for 14 hours because of delayed and rescheduling.