Delta Air Lines

In February 2020, I flew Delta knowing I had a medical bag I had to bring with me while I couldn't check my other regular bag. I was flying with a big group of people, and checking bags wasn't an option. So, I called the customer service line to ensure that my medical bag wouldn't count as my checked bag. When I boarded the plane, the lady scanning tickets was extremely rude about my extra bag and made me feel guilty for having an extra bag for medical equipment. I cannot travel without this extra bag, so it's impossible to negotiate. I informed her that I called customer service and they said my medical bag doesn't count as my carry on. She was very rude and seemed extremely annoyed about it. I was very frustrated with the situation and disappointed in Delta.

I am a travel advisor and I had to assist a client with a trip cancellation due to COVID 19. I wish I had the name of the young lady I spoke to about this, but I don't. I was on hold for about 2 minutes and a very pleasant reservation agent answered. My client's flight had changed drastically, and I was seeking a full refund. This young lady, who told me she had been repurposed from being a Flight Attendant to a Reservation Agent because of the large volume of calls they were receiving. I had a pleasant, short interaction with her and she was able to cancel and issue a refund to my clients. For anyone in the Travel Industry, this is a hard time to be dealing with so many cancellation requests, as I can certainly attest. She was lovely, pleasant, friendly and humorous at the same time. I was pleasantly surprised, and because of her, I will be booking more clients with Delta Airlines.

On my last flight from Puerto Rico, flying in to Atlanta GA, after a lay over, and then onto my final destination we Boarded our flight hoping to leave a bit early and then the Captain came on and said that he was going to have to pull back into the gate due to some maintenance issues. We pulled in for about 30 minutes then to later find out that our flight was being cancelled due to the home airport would be closed. Delta put all 130 passengers up in a Hotel for the night. The service we had was a superb experience throughout the flight and was truly flawless. They are a true reflection of the high levels of standard that we have come to expect of Delta Airlines.

Delta has comfortable seating for some like myself that is over 6ft tall. It was very hard for me to find an airlines with comfortable seating with enough leg room for my height of 6' 3". Over the past 5 years I have used 4 different airlines for either business or personal travel. Delta has the best leg room hands down. Plus the entertainment amenities that is provided as a standard feature is great.

Myself and 2 girls went to check in and realized one of my daughter's passport had expired (thankful we have Nexus) but custom border was close. Long story short, the check in clerk she (didnt have a name tag and I had forgotten to ask but supervisor's named was Dave) was sooooo accommodating and compassionate towards re-booking (for free) our flights, an extremely limited flight to St. Thomas, I actually was so calm and not even upset with myself that I cant travel until the next day. I was overwhelmed by the level of compassionate and understanding of the staff at Delta airlines. Thank you for making a frustrating human error and turned it into the best circumstances it can be. I am always grateful for you this situation. Thank you Dave and my check in "angel" at YVR airport. I am forever grateful of your generosity.

I have been a Sky Miles member and flown exclusively with delta for years. Never again. 6 months ago I booked with them to fly to Mexico for a wedding. My flight was canceled by them less than 10 hrs before I was to take off. Called them and the said due to weather, they canceled all flights and the soonest I could rebook was 2 days later, where it would’ve been too late.

Bought tickets in comfort zone, they assigned whole family to regular seats and sold my seats to other people. Discriminated my family to other people and shifted my family to the last place. When this discrimination stop????

Was on a flight from Atlanta to Orlando. Passenger was screaming and removed mask being very unruly, This was on tarmac before takeoff. Pilot took off regardless and crew sat in their seat knowing this. Very concerned over health and safety. No return call from Delta after expressing concerns.

I walked into the Gainesville Airport at 5:30am for the first time ever. As I walk in I make eye contact with three people. One then turns around and walks into a door. I speak to the other two who are TSA and ask them where I get my boarding pass and they said that lady just walked away was the only one here with Delta and you will have to rebook now. Might I add that check-in is 30 minutes early and I made the initial eye contact at 32 minutes before flight. TSA wasn’t allow to go back and get her nor knock on the door. Might I add unlike large airports I was the only person in the entire airport and no flights were going out until noon so she knew I was there for her flight. I will never fly Delta again! I am now stuck in the airport for the next 7 hours.

Today 8/27/2020 I call Delta and spoke to Jennifer, one of the Managers, regarding making changes of my reservation (no fee for changes). She told me I had to pay more for our tickets. The first customer service agent told me I had to pay 65 dollars for each ticket. When the manager was on the line she charged me 135 dollars for each ticket. They just want to take more money for changes with the covid 19. I cannot believe they are doing false advertisement with no fee for changes. Very disappointed with this company.