Delta Air Lines

I am a travel advisor and I had to assist a client with a trip cancellation due to COVID 19. I wish I had the name of the young lady I spoke to about this, but I don't. I was on hold for about 2 minutes and a very pleasant reservation agent answered. My client's flight had changed drastically, and I was seeking a full refund. This young lady, who told me she had been repurposed from being a Flight Attendant to a Reservation Agent because of the large volume of calls they were receiving. I had a pleasant, short interaction with her and she was able to cancel and issue a refund to my clients. For anyone in the Travel Industry, this is a hard time to be dealing with so many cancellation requests, as I can certainly attest. She was lovely, pleasant, friendly and humorous at the same time. I was pleasantly surprised, and because of her, I will be booking more clients with Delta Airlines.

Delta has comfortable seating for some like myself that is over 6ft tall. It was very hard for me to find an airlines with comfortable seating with enough leg room for my height of 6' 3". Over the past 5 years I have used 4 different airlines for either business or personal travel. Delta has the best leg room hands down. Plus the entertainment amenities that is provided as a standard feature is great.

Myself and 2 girls went to check in and realized one of my daughter's passport had expired (thankful we have Nexus) but custom border was close. Long story short, the check in clerk she (didnt have a name tag and I had forgotten to ask but supervisor's named was Dave) was sooooo accommodating and compassionate towards re-booking (for free) our flights, an extremely limited flight to St. Thomas, I actually was so calm and not even upset with myself that I cant travel until the next day. I was overwhelmed by the level of compassionate and understanding of the staff at Delta airlines. Thank you for making a frustrating human error and turned it into the best circumstances it can be. I am always grateful for you this situation. Thank you Dave and my check in "angel" at YVR airport. I am forever grateful of your generosity.

OMG. I did it so on October 23 this was my very first time flying. Nervous is a understatement. I about crapped my pants. Not to mention i had 4 children under the age of 10 to accompany me. As i boarded the plane it was pretty much smooth even though I did not know what to expect. At take off my 5 year old daughter screamed her lungs off i'm sure scaring other passengers. As a mom I had to stay calm even though my heart was in my stomach. In the air i was a nervous wreck but it's not like I could get off. The turbulence omg omg omg it was consistent even freaked me out more.

Our last 2 experiences with Delta have really helped restore my faith in humanity. About a month and a half ago, my wife and 6 y/o daughter missed their flight due to weather and terrible traffic. Long story short, they were put on the next flight. My wife asked if they needed her card number and the girl in customer service said, “We're not gonna charge you.” I almost fell over. A few days ago, there was a mix up in flights (again it was OUR mistake, not Delta’s). We were traveling with our 2 children and my mother in law. Luckily we called ahead to confirm. Turns out, my mother in law was departing out of a different airport. Again, they fixed the issue (the DAY before the flight no less) and AGAIN, didn’t charge us. After these experiences, I would HIGHLY recommend Delta to anyone. Keep it up! Unfortunately, we threw the paper out with these awesome employees’ names.

This has been a complete nightmare. Delta cancelled the reservation because of Covid-19. The second leg being American Airlines same scenario. I have called, put in several cancel notices. I've tried calling and received the same message and hang up. This is unacceptable. I'm sure the US Government said airlines should refund the money and not travel vouchers for future trips. I know of other airlines that immediately refunded credit cards no exception. My next step will be contacting legal services.

The schedule was changed three times and was finally booked. The flight to longer and was a layover for 8 hrs in Atlanta. Everything she wanted to purchase while there the stores/restaurants would not accept cash. Nobody from airlines would help/assist her. We haven’t flown in a couple years and didn’t know about the changes on purchases. Sad airlines couldn’t offer anything.

This is absolutely the worst airline I have ever booked through. They changed my reservation 3 times and made it so connecting flights were impossible and never even reached out to me. Horrible experience. I will avoid them at all cost in the future.

Made my return reservations in Feb 2020 for May 19th 2020 a one stop 5 1/2 hour trip. In two weeks the route and times changed with no notice and the extra stops added arriving three hours late for the connection leaving me stranded with no connecting flight? This happened a total of 5 times. On May 6, 2020 I rescheduled back the original route with a new date on June 2. In just three days on May 9th the reservation route and times were all changed again without notice. The wait time is 6 1/2 hours to speak to a agent, the online will not let me change the itinerary or times it will only let me cancel. Delta Reservation computer must have the China virus.

In February of 2020 we purchased tickets for travel to Mexico in May. We had a different airline also involved in this trip. The flights to our destination were cancelled due to the Covid 19 epidemic, and the other airlines involved had no problem in replacing the points we had used to book this trip. So, when the trip was booked, it said Delta Airlines, then once the reservations were made, it came back that the flights were on AeroMexico a partner of Delta Airlines. We have contacted the booking company, Capital One travel, which they have been most helpful, but they have mentioned that the refund needs to come from Delta, however, when I go to Delta's website to cancel, it won't allow me to do so.