Delta Air Lines

OMG. I did it so on October 23 this was my very first time flying. Nervous is a understatement. I about crapped my pants. Not to mention i had 4 children under the age of 10 to accompany me. As i boarded the plane it was pretty much smooth even though I did not know what to expect. At take off my 5 year old daughter screamed her lungs off i'm sure scaring other passengers. As a mom I had to stay calm even though my heart was in my stomach. In the air i was a nervous wreck but it's not like I could get off. The turbulence omg omg omg it was consistent even freaked me out more.

Our last 2 experiences with Delta have really helped restore my faith in humanity. About a month and a half ago, my wife and 6 y/o daughter missed their flight due to weather and terrible traffic. Long story short, they were put on the next flight. My wife asked if they needed her card number and the girl in customer service said, “We're not gonna charge you.” I almost fell over. A few days ago, there was a mix up in flights (again it was OUR mistake, not Delta’s). We were traveling with our 2 children and my mother in law. Luckily we called ahead to confirm. Turns out, my mother in law was departing out of a different airport. Again, they fixed the issue (the DAY before the flight no less) and AGAIN, didn’t charge us. After these experiences, I would HIGHLY recommend Delta to anyone. Keep it up! Unfortunately, we threw the paper out with these awesome employees’ names.

Since 2009 I have flown to Philippines for personal and business purposes. After using multiple airlines, Delta comes out on top for superior customer service. The staff are clearly motivated, engaged, and interested in any passenger needs. I appreciate so much that about every hour or so there are staff up and down the aisles offering drinks and one can always go to the kitchen area for more if needed. And the meals and snacks seem to keep coming at just the right intervals.

Highly recommend, the best company, excellent in customer service. My daughter booked two trips next month from American Airline and Delta. When I did change today, the two companies response are totally different. Delta customer service is excellent, they respond to the phone call immediately, an agent on phone resolving the issue with a warm heart, do the best assistant me, you will feel the world is beautiful because there are beautiful people.

I had to fly to SLC for treatment Feb 26th. The unexpected snowstorm put us in a state of emergency. Zero communication, no power. After 6 adjusted flights, closed interstate, weather etc., 20 hr delay, I finally made it to my appt. The next morning I am so ready to get home; I miss my flight. Meltdown. When I used the “Need Help” phone Lindsay answered, within minutes instructed me to reprint my boarding pass, nonstop, find G F11, and said “was glad to be able to help.” Forever grateful. No extra charge for this 7th change either. I was a Basic Economy 1st flyer; Delta treated me like 1st Class. Though I believe they are like that with everyone. Such excellent service with sincere concern. Also I will follow policy; it was my fault I missed my flight, Delta made me feel it wasn’t.

The airlines I typically utilize for business and personal needs is Alaska Airlines. Over the holidays we flew on Delta as they had a nonstop to Minneapolis which is unavailable with Alaska Airlines. The seating was beyond uncomfortable, the seats were so small with very little leg room and we are not large people. I don't know how anyone that is somewhat large, tall or someone with a disability can manage. Needless to say these seats were the "Comfort Seats" that cost us over $300 for the extra legroom. I can not imagine what the seating is like in the Economy section of the plane. Not only is it uncomfortable but it seems dangerous to squeeze so many people so close together with no room to move your legs.

Hi, I'd like to file a serious complaint against a Delta Airline gate agent working at San Jose International Airport. Her name is DENISE (as shown on name tag) and is a ** young lady with curly hair. She behaved VERY rudely to my husband and I as we waited to board the plane. She was untrained and unclear about the sequence of boarding, and as many passengers like us got confused, DENISE called people "stupid" and made many wait painfully as she tried to sort out her problems. I used to have good impression on Delta -- I don't anymore. This lady destroyed the image of Delta and is not professional/helpful to work as a flight agent.

I was returning from San Antonio to Atlanta from Thanksgiving time with family. I boarded the plane and there comes this 4'6 tall woman needing help with putting her bag in the overhead bin because she's too short to do it. So she asks the flight attendant Michael to help. He immediately smacked his lips, blew air out of his mouth and with his hand on his hips he told her, "I can't help you ma'am, Delta doesn't want us to get hurt." She tells him how tall she is, that's how I know her height, and says, "Ok, you just gone back there and do your job then." Never mind that other flight attendants are helping others put their bags in the overhead bin. Micheal needs to realize that it's not all about what you're saying it's about how you say it.

I took a flight with Delta from Seattle to Salt Lake City the other day. Things seemed fine at first, however the flight was 30 minutes late and a lot of people that were trying to make a connecting flight in SLC got screwed. But main issue that I have with the company is that when we landed in SLC and I picked up my backpack from baggage claim, it had been severely damage. Some straps that are required for the bag to function properly had been ripped off and are now missing. Also there are a large amount of black markings all down the side, obviously made by their machinery. This was a brand new bag going on to the flight, and coming off of the flight it was shredded. I went to the baggage office in the airport right away, where the woman behind the desk seemed very sympathetic, and assured me that I would just have to buy a replacement bag, file a claim on their website, and they would reimburse me the cost.

I was traveling from Oregon to Florida with a layover in NY, upon leaving I realized I left my wallet in the seat pocket in front of me. I went right back and cleaning crew was in the plane. No one knew anything. All my money cards and wallet was gone. I was hoping later one of them would at least drop wallet in a mailbox after they took the money and cards but no, very bad trip was coming back home from my daughter’s funeral. All the money people gave me was there. And info for her remains was in there. Never a call from Delta or anything. Will never use this airline again.