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Two of our group chaperones were unable to travel with the group less than 24 hours of departure flight. Delta was able to quickly switch names on the first chaperone's ticket. Because the second chaperone's emergency was late at night within a few hours of flight, a second ticket was purchased last minute. Delta was extremely helpful in aligning exactly the same departure and return flights as the group! In following up with Delta regarding the 2nd chaperone's unused ticket (due to family death), a Director at Customer Service called me personally to share they would provide a full refund rather than voucher to be used by certain date. This actually worked out even better since the chaperone was only attending this one-time trip. What grace/mercy shown by Delta Airlines! I will definitely be using Delta in the future.
Since 2009 I have flown to Philippines for personal and business purposes. After using multiple airlines, Delta comes out on top for superior customer service. The staff are clearly motivated, engaged, and interested in any passenger needs. I appreciate so much that about every hour or so there are staff up and down the aisles offering drinks and one can always go to the kitchen area for more if needed. And the meals and snacks seem to keep coming at just the right intervals.
Sadly the performance on partner Korean Air fails to meet Delta standards and on their flights I feel I'm dying of need for food or drink long before it's offered and the staff at the Korean Air gate act as if Delta ticket holders are imposters. I've been using Korean Air lately because I'm most comfortable with seat choice on the 747 and mourn the loss of that plane from your Delta fleet -- guess I'm just old fashioned but there is something irreplaceably comforting about a 747 4 engine aircraft with such an impeccable and decades long safety record. As a repeat flyer I would gladly pay extra for a Delta 747 seat to help pay for the higher fuels costs -- couldn't you reconsider its demise and offer it as a special option? Anyway, many thanks for your ongoing top performance and yes I will continue to fly Delta and partners.
Highly recommend, the best company, excellent in customer service. My daughter booked two trips next month from American Airline and Delta. When I did change today, the two companies response are totally different. Delta customer service is excellent, they respond to the phone call immediately, an agent on phone resolving the issue with a warm heart, do the best assistant me, you will feel the world is beautiful because there are beautiful people.
Amerian Airline customer service is horrible. It not just waiting for 30 minutes to get a response. Also the agent on the phone is heartless, Cold. The ticket is $1200. The agent refuses correction ticket, credit or refund. The flight schedule is a half month from today, make me total confuse, it is a conspiracy that big company (AA) cheater customers and take advantage of consumers. The response from Both Airline Company, The Result is: AA is the worst Airline Company. Delta is the best company, they are beautiful people and make the world a beautiful Place to live. Highly Recommend!!
I had to fly to SLC for treatment Feb 26th. The unexpected snowstorm put us in a state of emergency. Zero communication, no power. After 6 adjusted flights, closed interstate, weather etc., 20 hr delay, I finally made it to my appt. The next morning I am so ready to get home; I miss my flight. Meltdown. When I used the “Need Help” phone Lindsay answered, within minutes instructed me to reprint my boarding pass, nonstop, find G F11, and said “was glad to be able to help.” Forever grateful. No extra charge for this 7th change either. I was a Basic Economy 1st flyer; Delta treated me like 1st Class. Though I believe they are like that with everyone. Such excellent service with sincere concern. Also I will follow policy; it was my fault I missed my flight, Delta made me feel it wasn’t.
Hi, I recently traveled through Delta Air Lines with my mom and my cousins to Orlando Florida. My mom wanted to give my cousins a surprise and she thought, "Why not Orlando?" She doesn't travel much but she said she had had the best experience with Delta before. Then, I decided to book the whole group (around 8) tickets with Delta. I traveled and I know that frequently there is delays because mechanical problems, weather etc... My mom is a little paranoiac so when they told us the airplane had issued on our way to Florida and back to Boston we were shocked. I kept calm because of the kids and my mom. They offered us an alternative flight that didn't make sense so we decided to wait.
I won't lie the time we spent in the airport wasn't really pleasant. However they arrange food and drink for us. When I got home I called and told them what I went through with my family. They helped a lot, the customer service is great, I purchased a lot of things. I am a high consumer and I know customer services. I have traveled to Aeromexico, American Airlines, Jet Blue, United. I will still used DELTA again. They are just looking for you to travel safe and have the best experience, so even if the delays are inevitable in any airlines the customer service about arranging alternative flight, food, luggage with Delta Air Lines was the best.
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It is really hard for me to explain the whole story here, but what happened was basically we got rescheduled to different flight twice in one day due to delayed, and we got the worst customer service at the Delta help desk right beside gate B30 at JFK (New York) airport. Won’t fly with Delta ever again, and I would advice everyone to stay away with it too if you don’t want to encounter 100 delayed flights in a day.
Zero stars would be appropriate. I decided to cancel the day before my trip as I was hopeful that maybe I'd be able to travel even though it wasn't really realistic. I'm a government employee and I work for the Department of Veteran Affairs and I had hurt myself on the job some months ago and I exacerbated my injury while I was changing stations. I called to change or get a refund of my ticket or whatever and sadly was going to miss my niece's graduation from high school and was explaining how my injury was through the Department of Labor and the customer service rep for Delta, Amir, asked me for proof of my injury... He wanted my doctor's name where the injury occurred and all this information that I do not have access to as my claim is through the Department of Labor and I just moved a week and a half to two weeks ago. All that information is packed and my current station does not have that information as of yet.
The real bad part of it was is the guy kind of laughed at me and was talking over me and I just was appalled at the fact that he said, "It doesn't matter what you say to me. It doesn't change anything," and I said to him, "Sir I'm only telling you the facts and what I'm legally able to do and what I have to do for the process of the federal government through the Department of Labor with my work injury." I told him that I didn't have a designated doctor at my current station and then I'm a single person and I'm unable to lift more than 10 lb i.e. a suitcase and I don't have anybody to help me here. All true, but this man was very disrespectful very unsympathetic.
If this is the way Delta is going to treat people, then I'm going to fly different airline in the future. Nobody needs to be berated or disrespected. I merely just calling in to report what they can't do. I really feel like this guy was beating me up over my circumstances and it was really unkind. I would have rather have not called at all and just foregone the whole ticket. Delta shouldn't give this much power to an individual nor should they allow the individual to treat somebody with such disrespect. I've been a registered nurse for a number of years and I've had to work with the public in life happens. People shouldn't be penalized for that nor should they be raked over the coals by some jerk that's supposed to be representing Delta Airlines and empowered to make decisions and treat people like they're nothing.
I recently became an American Express Delta Gold Card member. Given that I am supposed to be given priority in boarding. I was one of the last people to board my recent flight from Phoenix to JFK and when boarding was told that I had to check my carry on. I informed the boarding agents that the carry on held my new $3500 camera, my $3000 laptop, binoculars, and iPod as well as other items that I did not want to check. I was told that I had one minute to board or buy a ticket for another flight. I checked my bag and when I arrived in NY the bag was not there. I was told by one baggage claim person that they did not know where my bag was and that "baggage claims does not open until 9:30". I filed a claim and left the airport sick to my stomach. I tried calling Delta the entire way home and could not speak with anyone in baggage.
The old times all day were 20 - 30 minutes and when I received a call back from the airline it was from a reservation agent who said that they did not work in that department but would try to help. I was told the bag was on the plane, then told that the bag was in Phoenix. It was not until late that night that I was informed that the bag was in Phoenix and would be flown to NY on another flight. I understand that things happen but the boarding agents knew that there was not enough time to put my bag in cargo. They knew the bag would not arrive in NY. They took my bag and let me wait at the baggage claim for all of the other bags to be taken off the conveyor belt, run around JFK with my other luggage, frantically trying to find my bag. That is a horrible thing to do to someone.
Watch out of what you buy from them. Contrary to many other companies where economy just means cheap, Delta's Economy Basic is an overly restricting plan which provides awful service and does NOT allow you to UPGRADE even if you are willing to pay more money. I bought a ticket like that for a business trip via my company's ticketing system with no idea of what I am actually buying, and never have I done a mistake like that one. 11 hours flight across Atlantic, with seat assigned AT THE GATE, and the customer service cared about nothing but "you have to comply with the restrictions". Never again, Delta. I don't want to fly with crazy people who are rejecting my money in order to keep me in bad conditions -- this sounds like an opposite to "customer care", this is actually closer to what "sadism" means.
This was my worst experience with an airline ever. Over priced and poor service. They made me miss my flight and didn’t accommodate me in a decent way. They have me a 5 dollar discount on a hotel. They made no effort to switch me to another flight to get me where I needed to go. I absolutely hate this abysmal airline and I will never fly with them again in life.
I had to change a flight for a family event. I was looking to change a flight to an earlier segment on the same day which was the same price. Delta Air Lines quoted me $1000 for the change ($200 change fee + $800 fare difference) for a flight that I could buy for $396 new. First and last time I fly Delta.
We fly Delta a lot because we are based in Atlanta. We’ve had worse experience with Delta than the cheaper airlines like Spirit or Frontier. With Spirit and Frontier, if we don’t pick our seats, they have never separated us from seating together. Not the same with Delta. When we buy “basic” tickets with Delta (still more expensive than the cheaper airlines) we have never been seated together. On our recent flight to DCA, we had regular tickets and were assigned seats together. Then last minute they decide to move my seat one row up for no apparent reason. My seat was taken by someone else traveling ALONE. It’s like Delta either has horrible technical system or they just like to mess with you. Absolutely unacceptable considering we pay a large amount of money to this company for our travels.
I booked our flight to Victoria BC for 4 Jul at 5:20 from STL. To get to STL, I booked a local airline (Contour) from TBN to STL for 2:00. A few days later, Delta changed our flight from 5:20 to 1:00 so we had to change our Contour flight to 7:00 a.m. from TBN to STL. Contour charged me $50 to change our flight. I get that, it wasn't their fault Delta changed our flight. I contacted Delta to be reimbursed the $50 since they changed the flight time by 4 hours. Delta refuses to reimburse me. This is very poor customer service. In addition, to add insult to injury, Delta added an additional layover to our flight. We leave STL at 1:00 p.m. and don't get to Victoria until 1130 p.m. with four layovers. Unbelievable.
I was on a flight scheduled for 6.25 am departure from DCA. After boarding all passengers we were asked to unboard. We were then given flight departures of 30 mins out. Now it is showing departure at 1.40 pm but I have lost faith. Meanwhile a flight to Omaha at the neighboring gate had plane malfunction issues. Then a flight to JFK at a neighboring gate. No coffee or meal vouchers handed out for folk at the airport since 5 am. So shoddy Delta. So so shoddy.
I tried to book a trip from Seattle to Boston using companion certificate for my husband and me almost 3 months in advance. When I clicked on the certificate to book a flight I was given no options. It says all sold out. But when I go to their website to book a flight not using the certificate there are plenty of options and hours available. Delta is awesome! That is why I am buying my ticket from another airline.
I called customer service because the price of my ticket dropped $50 a ticket the next day. They said because it was after 11:59 pm they could not do anything. Now I am out $150 total for 3 tickets. Horrible customer service. Never again will a use Delta. My hometown airline!
Delta is my airline of choice. They offer consistent service with minimal departure and arrival delays. The staff is courteous and friendly and helpful should you need anything. After countless flight delays by competitor airlines, I only book Delta if at all possible.
For the start-off I was at the airport 7 hours before my flight. I ask a representative if I could check my bags so that I can explore Boston. I was told that you can check a bag but only 6 hours before the flight. She would not take my bag. It was 7 hours til my flight. I had to drag my luggage to downtown Boston because she would not take it. Then return to the airport to find that my flight is being delayed. Understandable seeing the weather in the South was very bad.
It was a man in front of me in line trying to speak to a representative at the gate. He showed her his ticket and asked when the next available flight will be because he was delayed by their flight's not being on time. When he showed her his ticket she grabbed it from his hand and tossed it at them. She was very rude. That person should be fired. I have found out there a few times in the past and each time was a very bad experience. I will never fly Delta again and would never recommend anybody use their service.
I booked a round trip from the official Delta website, Sarasota (U.S.A.) <=> Kuala Lumpur (Malaysia). For my returning flight on the 11th of April 2019, I arrived in Kuala Lumpur International Airport’s check-in counter for my flight from Kuala Lumpur to Shanghai (Delta 6371, operated by Shanghai Airlines) at 11.30 pm as the flight time was 1.55 am. The staff at the check-in counter scrutinized my U.S.A. visa on my passport. Afterward, the staff informed me that they had to console their supervisor so I stood patiently at the counter.
About 30 minutes elapsed and a girl with a black uniform came and took a picture of my visa’s page. It looked like she was waiting for someone’s approval. She seemed busy handling other passengers’ problems as well. After some time, she told me that my visa was expired and that I couldn’t depart. I told her that the expiry date on my visa was meant for my first entry to U.S.A. which I already complied to and there was specific evidence stamped on the visa that I had already entered on the 4th of March 2019. Additionally, I showed her my ID card made in Florida and told her that I possessed a Social Security Number.
I tried explaining thoroughly about the fact that my visa was not an ordinary visa. It was a migrant visa using a special stamp. On it, there was an I551. An I-551 stamp is temporary evidence of lawful permanent residence. It is issued in the passport upon arrival in the US, and serves as proof that the immigrant has permanent resident status while the actual green card is being generated. 1 stamp with a validity period of six to twelve months, and usually has the following text on it: “UPON ENDORSEMENT SERVES AS TEMPORARY I-551 EVIDENCING PERMANENT RESIDENCE FOR 1 YEAR.”
When I obtained my U.S.A. visa, the immigration officer explained to me in detail that I can leave U.S.A. using I551. I also asked the immigration office in U.S.A. for further confirmation. I even asked the Atlanta’s airport immigration officer if I could go and return to U.S.A. during my departure journey, using I551 and he confirmed it was a temporary green card.
She did not listen to me and disappeared. I kept waiting and waiting but she never came back so I tried inquiring the other check-in counters’ staffs regarding her whereabouts. They told me that she went to one of the terminal gates to help assist the departing flight. I was left alone at the check-in counter and my flight was about to take-off. The check-in counter’s staffs were about to leave and they told me that they were not responsible for these type of things; only the girl who left had the authority and they said that she’d be at the office after the plane departs.
I went to the office on the 4th floor and knocked on the door but there was no response so I went to the information desk. I told them about my problem and I heard the staff contact the girl. They said that her name was Pauline. I made my way back to the office and knocked on the door. This time, there was a man who said that he’s aware of my predicament. He repetitively asked me to show him my green card without listening to a word I explained. I told him we should call the U.S.A. immigration office for legitimate proof and once again he ignored me but this time, he slammed the door right in front of my face.
Leaving my trolley of heavy baggages in front of the office, I went up to the information center to ask for help. In order to fetch my baggages, I went back down to the office and on the way, I perceived the two staffs I encountered - the guy and the girl - leaving the office. They completely ignored me when I approached them and went off. Once again, I was left alone.
I bought another ticket from Malaysia Airlines to fly from Kuala Lumpur to LA with a transit in Hong Kong in between. Although my final destination was Sarasota, Florida, I had no choice but to land in LA as that was the only route available on that day. I went to the Delta ticket counter in LAX airport and informed the employees there about my current situation. One of the employees seemed like she was reporting my case. Finally, she told me that they’re not responsible for Shanghai Airlines’ mishandlings and Delta Air Lines had nothing to do with it. Then, she gave me a free ticket to Sarasota, Florida.
Can you ever imagine what I went through during my long journey? Kuala Lumpur was also my transit so I couldn’t stay in Kuala Lumpur for one night. Who is responsible for my case? Shanghai Airlines or Delta Air Lines or both? What if I couldn’t get a flight ticket on that particular day or what if I lacked money to do so? Was I supposed to be stuck in Kuala Lumpur’s International Airport without anyone helping me? How can one be so ignorant to leave a passenger who bought a ticket from their airline to be alone in the airport? If they didn’t understand, they should’ve asked a person who did and not entirely ignore a passenger who needed help. If the airlines do not respond immediately, I will take further action than necessary.
I have spent days trying to transfer some of my SkyMiles to my son and his fiance for them to get flights for their honeymoon. They have spent hours and hours over several weeks trying to set up an account connected to a credit card. I have spent days trying to get the miles to transfer to them. I spent almost 3 hours this morning online, on hold on the phone and with 3 different agents to be told that I can transfer the miles but it would cost me over $1000! I have already paid for these miles.
And now I have to pay again just to transfer them? All 3 agents gave me differing information about parts of this process and why I couldn't transfer the miles. Twice I was told incorrect information that I knew I had just read online. I am sick of no customer service and the fees associated with using what is touted as a "benefit". This is not the Delta I have been so very loyal to. No more!
Customer service is horrible. Got charged for my bag at check in the night before and ticket counter at airport would not refund. Gave me a number to call. After 45 minutes on the phone got transferred to returns and had to start all over with them. After talking to a supervisor apparently they have no record of who I talked to originally and still could not refund. Seriously? They could not find record of a flight I took 3 days ago????
My family booked our vacation, including flights, in November in preparation for a trip in March. Knowing we would be traveling internationally with three small children, one only being two years of age, we knew this would be a process. Delta seated our family scattered through the plane, leaving my two year old to be seated on his own, as well as my 7 and 8 year old children. This is unacceptable. My 2 year old child should not be seated in between two strangers on an international flight! This was terrifying to my son and he was concerned I was leaving him. Shame on Delta. I will never fly Delta again.
I paid extra for a flight on Delta which allows one carry-on item. I am a frequent flyer and have flown with my carry-on many times in the past and have never been asked to check it. Today, I am flying out of SLC because my mom is dying and I needed to get home quickly. The EXTREMELY rude lady at the ticket gate forced me to check my bag even though it was within the federal regulations and many other people had the same size bag were allowed through. I told her my circumstances and that I don’t have time to spare. The lady had zero compassion and forced me to check it. Guess what? There’s plenty of overhead space. Part of the ticket price includes a carry-on item. They shouldn’t allow one carry-on if there are going to take it. I will never fly this airline ever again.
I paid $1200 for a day trip from YUL to ATL. When I tried to check in for my return flight it would not assign a seat on my electronic boarding card. When I got to the gate the gate agent cleverly said we will post your seat on the board, so I said why can’t you print me a boarding pass and he said, "Well you should’ve bought the ticket upgrade in comfort zone and then you would’ve had a seat assigned!" Wow how low can you go!
The check in desk both clerks refused to check in my daughter in who was traveling with her mother to visit a sick grandmother in spite of having her Canadian passport!!! They said she has to have a visit Visa to Egypt or to have a valid Egyptian passport!!! I was just came 2 weeks ago from Egypt and I tried to explain to both of them that a Canadian passport doesn't have to have a Visa to enter Egypt but they insist that she must have a pretty issued Visa. I explained to them more than 3 times but they refused even to check with main office of Delta airlines as they know their job well.
I had to rush back from Vancouver airport to Burnaby and to the airport again to fetch my daughter passport which they DIDN'T EVEN CHECK. The way they spoke was very rude like giving an orders. They were not friendly at all. By their lack of essential knowledge they must have to present a great airline company like DELTA airlines. They stopped us having a better traveling meeting in the airport which was planned before.
4 dogs on a Delta flight. Is this as dangerous as I think. One was at least 50 pounds. Having owned many dogs all dogs can bite. All of them. Especially on unpredictable children as dogs are unpredictable also. A child will be mauled eventually with this Delta policy. How do you secure a animal during turbulence? A missile in this event. The smell of 4 dogs on a plane after 30 min was disgusting and sickening. If a guest complains the animal has been prioritized. So you can take another flight. All of the travelers I have seen are ** woman.
I ask a lady with a dog how to get it onboard. She stated no health record is needed and if any questions are asked she states it is a service animal. The agent cannot ask for proof or question the guest any further. Is this Delta airline policies? Delta refuses to address this issue or respond to my comment. TripAdvisor will not print this issue. They are greedy politicians in anybody’s pocket that can make them more money. Greedy mud dwellers. Have a terrible day as you have given your customers. Gfy.
During my flight from Detroit to Greensboro the flight attendant asked if a Asian married couple (sitting in front of me) could perform the duties of someone sitting at the exit window. The man said yes but his wife had broken English so the flight attendant asked again attempting to engage her in a conversation. Where was she going she asked the wife. When the husband answered for his wife the attendant said rudely, "I wasn't talking to you. I was talking to her." I was shocked and intimidated by her response. I got off the plane and told my family who was there to pick me up. I went to work and talked about the couples situation. I still feel furious of how the couple was treated. I fly a lot to Greensboro and other places and haven't come across such rudeness by any of the airlines. Best Regards, Heidi **.
I am on flight 1291 & the front check in desk lady who took my ticket was extremely rude & absolutely unprofessional. I am shocked and find it ridiculous this person is even allowed to be around customers. I know nothing will be done, but I have been flying with Delta for a long time & if you are considering a airline, do not use Delta.
I was booked for a Monday afternoon flight on March 4, 2019 from Boston to Cleveland. It snowed overnight. The flight was cancelled and I was auto booked onto 6pm flight. That was cancelled and I was auto booked onto an 8pm flight. That was cancelled and I was auto booked on a flight the next morning (Tuesday). I called and they were able to rebook me onto a 6pm flight on Monday with a 1.5 layover in Detroit. The 6pm flight was delayed by half an hour. Then it was delayed by an hour. Then it was delayed by 75 minutes.
I arrived in Detroit with less than 20 minutes to make it to my connecting flight from Detroit to Cleveland to run from gate 77 to gate 29. I asked them to contact the gate to let them know I was coming. The gate closed and I could not get on the flight. I have sat on flights as we delayed departure because someone was running to make the connecting flight. I was extremely frustrated with the inability to wait what would have been a few minutes. I booked a flight from Detroit to Cleveland the next morning. I was forced to stay in a motel overnight unless I chose to sleep in the airport. Because I had a 9am meeting I didn't want to attend the meeting after sleeping in an airport. So I booked a hotel room for the night.
Delta used to leave much to be desired in customer service but I must say they have cleaned up their act. They recently rolled out new uniforms and much more professional as opposed to just rolling out of bed, which they did for many years. Kudos to the staff and team!
Delta Air Lines expert review by Erika Armstrong
Originally founded as a crop-dusting company in 1924, Delta is now one of the largest airlines in the world. Each year, more than 160 million travelers fly Delta.
Business service: In addition to offering business-class seating, Delta also has a Corporate Travel Management division designed for the business customer.
Chef-curated menus: For a small additional fee, Delta passengers can enjoy a full meal.
Worldwide destinations: Delta offers flights to more than 325 destinations in 60 countries across six continents.
Trip protection: Add trip protection to your flight so that any cancellations or problems allow you to get reimbursed for the cost of the trip.
Vacation price pledge: Participating travelers can get a refund for the price difference if the same vacation package is available for less, plus additional credit toward future Delta vacations.
Best for: Vacationers, business travelers and holiday travelers who enjoy top quality service.
Delta Air Lines Company Information
- Company Name:
- Delta Air Lines
- Year Founded:
- 1030 Delta Blvd.
- Postal Code:
- United States
- (404) 715-2600