Delta Air Lines Reviews

My wife and I recently took a flight to Burbank and back to Alanta. The flight back to Atlanta was good but not special. Flying in first class I thought it would be better. However, No one went out of their way to proactively make our flight more comfortable or enjoyable. No one asked us if we wanted anything and only came through the cabin once for limited snacks ON A 5 HOUR FLIGHT.... ON THE OTHER HAND. On our flight Atlanta to Burbank RYAN ** WAS ABSOLUTELY TERIFFIC 5*****. He was constantly going throughout the cabin attending to our every need, pleasant, informative respectful. He looked like a person who enjoys his work. We would Love to travel with him anytime.!! on Delta.

I wish to give the greatest compliment to Kisha **. I was flying from Myrtle Beach to Detroit. I needed to change my flight to leave earlier than expected. Pleasant, curious, investigative with a bubbly personality. Instead of "can't" it was let me try! Then an explosive "I did it" with a little dance. The agent next to her did the "I can't." with her guest. As I was speaking to that guest, Ms. ** did the "I don't know how but I will send you to someone who does". In a few moments Ms. ** sent two happy travelers on their way. Whoever hired HER did a good thing. She deserves something special because she is a special someone.

We have traveled recently, using Delta Airlines and been impressed with the service and professionalism of Delta personnel, from top to bottom. There is, however, one item which we believe should be reviewed and considered for improvement. Delta and most other airlines with whom we’ve traveled, has a boarding regime that defies most traveler’s common sense and I’m sure that of many flight crew members. Planes board from front to rear. That practice clogs the aisles with passengers putting bags, etc. in overhead bins, delaying, sometimes significantly, the passage of others to seats in the rear of the plane.

I just had to take the time to write you about the Best Gate Agents Ever! Rayette ** and Alexandria ** (Rapid City Gate Agents UA & DL). There was an issue with the incoming plane coming to pick us up in Rapid City, SD for the first part of our flight to Austin, TX. Our layover was go the in Minneapolis, MN. 20 minutes out, the plane turned around and we were stranded and missed our connecting flight. Your gate agents were professional, sympathetic and kept their sense of humor throughout, especially since they were supposed to be off work once they put us on the 4 pm flight. Well, you at Delta Airlines are just top notch. You got a standby flight crew and a new plane and came to get us! We were all cheering and the gate agents were just awesome helping us in our revelry!! They finally tucked us onto our flight around 11 pm. I am sure they were tired but they were not showing it to us, the weary travelers.

I recently had the pleasure of working with Gerald, an agent for Delta Airlines in Las Vegas, and I can’t say enough good things about him! From the moment I approached the counter, Gerald greeted me with a warm smile and genuine enthusiasm for helping customers. He handled my booking needs with professionalism and went above and beyond to make sure everything was perfect for my trip.

I have flown Delta 3 times in the past 3 weeks. Every flight has been delayed, I cannot get a refund on my upgraded seat. Flight was cancelled and was rebooked on another flight, went from comfort plus to the very back of the plane. Will fly American Air from now on. Delta does not care about customers, and the gate attendants are absolutely rude. Stuck in Atlanta airport overnight AGAIN!

Needs to do better hiring for JFK airport. Horrible customer services experience, agent extremely rude and unprofessional. Name was Sandra, she disregarded any and everything I was saying, disregarded the 800 agent on phone she requested that I called, ended up missing my flight simply because she refused to do her job which was to process payment for ticket

So here I sit on my delayed flight waiting for boarding to be complete in Atlanta. I have a meniscus tear and a knee brace. About an hour ago there was 1 seat left in comfort plus and 8 (EIGHT) main seats left. I asked for a window seat. Sean put me at the VERY back of the plane! Never AGAIN will I leave my seats to chance💀. Mind you this was an HOUR ago, and there was only 1 lady in front of me when I got in line to get my seat assignment. Lesson learned. Nothing like a window seat with NO window at the very back of the plane which means the seat doesn't even recline. If you've ever had a knee injury, this is the last seat you would pick with 8 other options.

Delta sucks!!!! This is the 2nd time I’ve been on a plane that has electrical issues causing us to get off the plane and wait hours for another one. I have a dog at home that will now be alone overnight!!! I hate Delta and will never fly with them again!!!! Completely unreliable!!!

Today, my flight from JFK to SFO was delayed. I went to the gate to check, but the lady at the gate didn't know anything. She just told me to check the notice board and the app. This is terrible service in today's world. Today is June 15, 2025. This kind of service will not make America strong.