Delta Air Lines

I purchased a flight from Delta Airlines with a connector through Atlanta, GA. The flight that Delta sold me had a 36 minute layover time. 36 minutes. To get to your next flight. Ok. So Delta should know this, right? So Delta will give its customers a few extra minutes to get to their flight, right? Wrong. The flight was supposed to leave at 10:35. I got to the gate at 10:28. 7 minutes early. "No, no. See, the door is closed. And once the door is closed, there's nothing we can do." "But the plane is still here. Please let me on?" "No, you have to go and get another flight." Trash airline. I WILL NEVER fly Delta again in my life. PERIOD. Not to mention, I was on the phone for over an hour with Delta. On HOLD. And they never answered.

I was attempting to book a flight for our family to Japan. Searched on Google Flights. Once I found the flight that I was interested in, I was not able to book without calling Delta or a travel agent. The number for Delta Air Lines was listed. I then proceeded to call Delta, speaking with a rep I asked several times if the seats I was purchasing were premium economy. As the agent took my information, they confirmed to me the seats were premium economy. He even informed me I would get $200 off for every child we have just because I called in. After 40 minutes of placing me on hold and returning to complete my booking we were done. As I was booking, I noticed I was getting charged for every passenger as evidenced by the emails I was getting. This happened prior to the conclusion of the conversation/booking.

We had a connecting flight in JFK. When we arrive to check in we realized that Delta change the timing of the flight without informing us and took away our seats which we had confirmed only booked online and replacement of that we ended up having an eight hour layover and we’re very exhausted. We hope this does not happen again in future. Delta should have informed us by email that this was going to happen.

My mom and I had a flight scheduled for the 28th of March, 2018 out of Charlotte NC. Our event that we went for, canceled, which left us stranded at the airport on the 27th (also my birthday), figuring out what to do with our time. My mother started feeling ill, and I was coming back from a long week of caring for my elderly grandparents. ALL we wanted was to go home. We checked with the staff, Brenda was who we spoke to first. Then to Tim. They both tried and were only able to lower the cost but not to where we could afford it. Some time passed and Brenda called my name over the intercom to the desk and had performed a miracle! Her manager Stella ** helped to arrange a way for us to catch a flight that morning! It really was a serendipitous moment.

This used to be the best airline to fly... wow how things have changed! I was appalled at the horrendous customer service, lack of empathy (we were delayed and missed the whole reason why we were going to our destination). It was not due to weather but to mechanical. We tried to reroute and encountered rude and unprofessional assistants. I will never fly Delta again!

I scheduled a flight for my little brother flying out of Jacksonville, North Carolina to Salt Lake City for my little brother. He was flying active-duty *ON ORDERS* to report to the Marine Corps in Salt Lake City, Utah. The representative messed up and booked the flight with a departure city of Jacksonville "Florida" instead. We get the mix up, everyone is human, but after a 1-2 hour hold for customer service, they advised me all they had left was first class tickets out of North Carolina and the ticket we had requested had since sold out.

We were a party of 4 that includes a 10 year old child. Our seats were assigned to us and were all over the plane. We requested our 10 year old be reassigned next to one of the adults in our party. We were told the reassignment could not be done. We will not be using Delta.

While on 3 flights to return from Sydney, Australia, to Washington, DC, Delta made the decision not to load a number of passengers luggage onto the plane in Detroit, without telling any of us. By the time we reached DC, no other planes were flying for the night. There was no explanation as to why our luggage was selectively left off the plane, but we were promised delivery the next day. That did not happen. After spending over 30 hours on Delta flights, they somehow managed to send our luggage from Detroit to Atlanta, back to Detroit, to JFK, and finally to Norfolk for delivery to us. Except it wasn’t delivered, even though the tracker was closed out. It took another day to get delivery after lies and omissions from Delta. Emails to their customer service were not helpful, as they were ignored until the luggage was finally delivered. Poor customer service and lack of interest in resolution!

We were almost 2 hours late departing from Beijing, China because they couldn't locate 1 piece of luggage in the storage compartment. We arrived late at the (very unpleasant) Detroit airport and I was stuck in Customs for an exorbitant amount of time. My 1 checked bag was among the last to come out, so I had to literally run through the airport to make my connecting flight. Unfortunately, the gate agents had just closed the door and wouldn't allow me on, although the plane was still at the gate (surprisingly, they had enough time to load my piece of luggage on that flight though). They booked me on the next flight, supposedly 1 hour 15 minutes later. However, it was delayed as well! My concerns and complaints were completely ignored. The Delta employees were totally apathetic and dismissive. I will NEVER fly Delta again.

Recently I flew with Delta Airlines. They were great finding me a flight to come to Boston after my flight got cancelled due to weather. They also managed to find me a limo with bostontransportationgroup.com to drive me home. I recommend Delta for all your flight needs.

Are you not supposed to have a pilot already assigned to an aircraft??? My wife and child had to wait at the airport over 7 hours because these people DID NOT HAVE A PILOT!!! The people who work for Delta clearly hate their jobs cause they take it out on the customer. From the check in to boarding it’s been nothing but trouble with Delta. Fair warning. Use ANYBODY but Delta AA, United airlines, even SPIRIT! Anybody but Delta.

I was just bumped with my family that includes 2 small children. Not making the flight means losing a day of vacation, prepaid hotel, lift tickets and ski lessons. The gate agents gave away our seats away as we were standing at the gate with our bags already on the plane. The gate agents shrugged her shoulders and smirked as they boarded standby passengers with now with our seat assignments. That’s a couple $1000 down the drain. I live in Atlanta and will be obliged to fly them again, but I will never forget and I officially HATE, HATE Delta. They showed a complete lack of humanity.

I cannot believe Atlanta based Delta Airlines treats customers this way. I booked a flight directly on their website for $672. I noticed today the price went down nearly a $100. I called to get them to price match and they said they don't Do that. I explained that I book straight with Delta because I thought it would be better than going through a discount Website. I only got it is better to book direct and I'm sorry but the airline would not call when call the fare went up.

I saw on Delta.com a certain ticket price for 1 passenger that assured to me that "5 seats left at this price". However, once I changed the number of passengers from 1 to anything higher Delta upped the price! (I verified a few times going back and forth between the prices). Calling Delta's Customer Support was a 2 hours hell. Transferring me from one department to another they couldn't do anything effectively. Reps like Zach, Rashida, and a supervisor named Alehandro were insisting the price is higher and kept telling me that if I go online now I would see a higher price. Does anyone have FTC's Bureau of Consumer Protection number? We need to stops unfair, deceptive and fraudulent business practices, like Delta's, from fooling more customers like that.

My sister is flying in to visit and trying to reach A REAL PERSON to find our which terminal she will arrive in is impossible! The on-line information gives 2 different ones and NO ONE IS LIVE OR AVAILABLE TO ASK unless I want to hold on line for 45 minutes or wait 4 hours to get a callback. And the help box on the internet says not available now??? What is wrong with this so called company? Company for who??? Not us that is for sure! I will NEVER fly them EVER!!

Myself and my daughter was in Boston airport for the first after her surgery. Everyone was so rude from security, to Wendy’s and once we reached the gate (A8) to ask questions Ann ** was very rude and not helpful at all. We stood at counter for about 20 min before she even said anything to us. I’m so disappointed and my flight was pretty expensive and with this being only our second flight I nervous to deal with this airline again! I’m so upset because my child just received brain surgery and to be treated with such disrespect was shocking! I felt as if we were the only people receiving that bad service with us being **!

An indication of the ordeal I would face, was when I tried to check in online one day before my January 26 flight with Delta Airlines. I tried to check in online, but received an error message that I should check in at the (Haneda, Japan) airport counter. The day of the flight, I checked in at the counter as I was instructed to do. At the counter I was forced to check in my carry-on as it was deemed to be too heavy. Delta does not have weight restrictions for carry-on. I was made to check in my carry-on for USD 200. Unbeknownst to me, at the time of receiving my boarding pass, they had added the SSSS code to it, after which I was treated like a criminal up to the point of my final destination. My personal belongings were repeatedly dug up, and I made to go through multiple body screening and pat downs. This started at Haneda Airport and while transiting via Los Angeles (LAX) airport.

I was recently on an international flight on Korean Air KE0036, a Delta co-share. I was told when it was booked over 8 months ago, I would get Delta points. This Flight was my second leg of a flight from Daytona Beach, with a return on February 28th. Even after the ticket was booked, I followed up and call Delta to checked, and was told yes since it a co-share I would get points. I also checked at the Atlanta terminal too, twice even. Once in the concourse Delta desk, and once at the international terminal, outside security during a long layover due to a cancel/delay Delta flight due to equipment issues. They also confirmed I would get MQM, MQS, or MQD. After a week in Korea I check and noticed no MQM, MQS, or MQD, for that segment?

A soldier was on board deceased. All passengers on board were told to stay quiet as we were going to sing the national anthem for the soldier. The flight attendant stated passengers were not allowed to sing the anthem due to company policy as many passengers wanted to. All due to others from different countries, this is America. Your jobs in America. Business based out of America and you're going to tell us not to sing the anthem? This is part of who and what we all are. If you're embarrassed to sing our anthem or pay proper tribute to a soldier who have his life for all us, you all should be ashamed of yourselves as a whole company. Against company policy. Well your company just violated our constitutional right to free speech!!! You're so worried about different races. Well you should be concerned with your own and pay tribute to a soldier who gave his life for all us.

As I am typing this, I've been waiting on phone for 45 minutes for Delta customer rep. Called to re-book flight due to winter snow storm in Detroit. Got one rep after waiting approx. 45 min. She told me I could reschedule my flight from Fr. 2/9/18 5.25pm Syr to SAT. Gave me a Sat connection. Then stated I'd have to wait approx 2 min. for booking agent. Since then, I've waiting another 40 minutes. I would have liked to reschedule my flight online but when rescheduling due to weather... no luck... only phone reschedule possible. Still waiting for someone to answer the phone while listening to the idiotic recording telling me I could upgrade or reschedule my flight online, which I CANNOT. Empty promises, and lies... that's all I've got so far. Very disappointed.

I paid a $75 fee at Pittsburgh to go standby on an earlier set of flights to Atlanta and then Fort Lauderdale. I arrived in Atlanta and Delta wanted another $75 to put me on standby for the available FLL flight. No respect for customers - they just view us as lambs to fleece. I'm going back to flying United.

Delta charged me $400 to move my flight up a day. They then cancelled my flight claiming they weren't paid. I proved they were paid. They refused to compensate for my time to book my flight a second time while collecting $400 dollars. They never informed me my flight was cancelled. I would have arrived at the airport to have no seat.

Horrible. They charged me to bring my surfboard from Hawaii to Los Angeles. My surfboard was breaking in pieces and I show the attendant, and they denied to pay for my damage, so I lost my surfboard and nobody cared from Delta. It's a shame What happened, the worst company in the business.

A joke - spoiled by Northwest and roomy seats - friendly flight attendants and gate agents. These part time/non-employee attendants could care less. I asked for boarding with first class and was told I'd board with other passengers, not first class - although was advised I could probably upgrade as soon as she had her count????

RE: Captain Randy **. For the past two days you were an incredible Captain and Gentleman. Thank you. As you know, it all started between Salt Lake and Minneapolis when you received the news, and promptly informed us that we would be landing in Rapid City, South Dakota because the Minneapolis airport could not handle us at that time.

We booked three bags Bombay-Paris-Atlanta-Dallas on 12/23/2017. The flight was fine all the way. At Atlanta, we cleared Customs, and dropped off the three bags for DL 1363 for Atlanta. At DFW, two bags arrived; the third was missing. We reported the missing bag, and came home. Our bag contained new Sprees, shoes, clothes, children's ethnic wear and other items. A month later, Delta informed us the bag had not showed up and offered us a Montreal Convention "fixed" amount of $1600, way less than half of the cost of items lost. My son's wheelchair is also damaged to the extent that we have to buy a new chair for him. After we complained, Delta sent us a travel voucher for $250 for my son (who is mobility, sight, and speech disabled and can't travel by himself). What despicable service from an international air carrier! I wonder how long it will be before the company goes bankrupt.

Delta representatives at TPA airport and JFK airport are the most unprofessional people I had work with. In case of possible delays they doesn't help us but instead doing inappropriate things and tried to completely ruin our trip. They lazy, slow and doesn't care about you. More important they obvious showing you that they doesn't care.

Timeline on my recent Delta trip. Original flight was scheduled for 1/6/18. Leaving JAX at 6 am and arriving in JFK at 8:27 am. Due to weather the trip had to be rebooked, Delta was kind enough to rebook us on a flight the same day, and that's where the kindness ended! 1/5/18 - I receive an email notification that the flight was cancelled and rebooked to a flight that left JAX at 10:50 am and had 2 layovers; one in ATL and one in D.C and would not be arriving in JFK until 7 pm that night. I called Delta that evening to see if there is anything more direct since we were all traveling with lap seat infants. Whilst there was nothing that could be done to get us on a more convenient flight the Delta representative was kind enough to offer over the phone check in. All the information about myself, my brother, and my sister in law was provided, INCLUDING THE FACT THAT WE EACH HAD AN INFANT.

I recently had a horrific flight on Iberia Airlines. I was flying Delta during the Atlanta Airport power outage and feared the worst. Instead, Delta surpassed all my expectations! DETAILS: I was traveling with my wife and 4 small children. Our tickets had been pushed to standby. We called and immediately got a Delta rep. She was patient, clear, and painstakingly walked us through each step of the way in getting us assigned to seats for BOTH legs of the trip. She also stayed on the line to verify that I had received email confirmations for both flights. When we arrived at the airport the attendants at the gates as well as the stewardess went out of their way to ensure that our kids were relocated to seats next to their parents. The best insight into a company is how they deal with a disruption. Delta passed with flying colors. I will go out of my way to select them in the future.

Delta provides very poor customer service and has just lost a valuable future customer. I noticed on Delta Hub newsletter that Cindy ** was mentioned for outstanding contributions to customer service and SkyMiles support. However, I have had a much different experience. I am a United Platinum member. I was considering traveling with Delta since I will be flying to Atlanta. When I applied for status match, I received an email from Cindy stating that she believes my credentials submitted is not valid. Essentially she is accusing me of faking my United status.