Delta Air Lines

Delta Air Lines Reviews

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Overall Rating1.6 out of 5
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Delta Air Lines Reviews

ConsumerAffairs has collected 2,721 reviews and 4,031 ratings.

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Page 1 Reviews 0 - 5
Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 14, 2023

Want to give a shout out to the pilot for allowing us on the flight to Cedar Rapids, IA last night out of Atlanta Fight DL2626. We arrived later than scheduled from Liberia had to get thru customs and get all the way across the Atlanta airport to Gate B36. Yes we were that couple on the run to catch this flight. We arrived to find that the doors had just shut…ughhhh that feeling of travel upset was overwhelming. We were tired and exhausted and just wanted to arrive home. The next flight out was in the morning and we would not have arrived home until 4pm on Thursday.

We waved at the pilot in extreme hopes we would be allowed on the flight. We arrived at the gate at 8:44 for a departure of 8:45. He was the absolute answer to our traveling prayers! The pilot motioned that he saw us and he allowed them to open up the gate to let us on!! Thank you thank you thank you!! We enjoy flying Delta and do often! This would be the reason why!! So appreciated. Thanks again for helping these tired traveling customers out!!

Toby & Michele **

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PriceOnline & App

Reviewed Sept. 13, 2023

The Delta App makes researching, booking, and checking in a breeze! I especially love how it gives the option to view flexible dates when researching flights!! This feature has saved me hundreds of dollars over the years! For instance, many times I will choose to fly a day ahead or fly out a day later because the app shows pricing and availability for an entire week or an entire month and it will be cheaper for me to add an extra day to my trip, hotel included, because I can clearly see the ticket price for a flight on Thursday is hundreds less than Friday! Not only that, but often I will find a more convenient flight time or a direct flight available for a different day than the original day I planned! Booking, reserving, adding additional amenities is a snap, and mobile check-in and mobile boarding is an absolute GAME CHANGER when it comes to saving time at the airport, especially when using major airports like O'Hare that are very busy hubs!

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    Reviewed Aug. 17, 2023

    I am so grateful that Delta has the option to get a full refund if you cancel within 24 hours! I have a business trip that I am going to and would like my husband to come along. I messed up on his flight 2x's and the total value for both flights was almost $800. I love the Virtual Travel Agent too! I was able to give him my flight info and he was able to book my husbands flight and have his seats next to me! Thanks Josh for your help! Such a life saver!!!

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    Punctuality & SpeedStaff

    Reviewed Aug. 11, 2023

    My Daughter and Grandchildren were flying to spend time with us in the summer. She had a mandatory work related event that was scheduled after the original reservations were made. My daughter and her youngest child had to miss the original flight and come up on a different airline later in the week. Because they were not on the flight coming up, their reservation was cancelled on the flight going back. Delta representative Antwan was able to make their return flight arrangements with minimal additional expense and confusion. I really appreciate his professionalism, diligence and willingness to help.

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    Reviewed July 18, 2023

    I wanted to leave this review because I am not much of a traveler and I found my experience with the crew of Delta airlines to be very calming and reassuring during a time of great stress for me. I was flying from Denver to Newark, NJ with a connecting flight in Minneapolis, but my flight from Denver to Minneapolis was delayed making me to run through the airport to catch my connecting flight. I was already upset and stressed from spending time with my son in Wyoming and just wanted to get home. When I got to the gate they flight was already boarded, but I said, "Please. I have a boarding pass and just want to go home." The gate agent said, "I will be right with you," but I was upset and saw the pilot and said, "Can you please help." He said. "Hold on" and he spoke to one of the gate agents, they ushered me over and gave me and two other woman our new seat assignments.

    When we got down to the door of the plane the steward and stewardess apologized because they had to check our carry on's, they also saw I was visibly out of breath and ran and got me a bottle of water. They checked our bags and brought us to our seats which were comfortable and pretty room. The flight was comfortable and the crew were kind, and helpful and calming in a time of stress for me. Thank you Delta flight 2588 MSP to EWR.

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    Reviewed Sept. 25, 2023

    I will usually spend more money to fly with Delta for the typically great experience. I flew from Minnesota to San Diego and back for my sister's wedding so needless to say this was an important trip. On our return flight the flight attendant Michelle was the worst, rudest, more aggressive flight attendant I’ve ever experienced with any airline. We placed our bags per the instructions flight in the overhead bin and sat down. My seat was window. Some other flyer moved one of our bags placing it on its side and put their own in the bin causing ours to be in the way and prevent closure.

    Michelle started screaming and yelling asking whose bag it was. I told her it was ours but that someone else moved our bag. She continued to yell to get up and move the bag. I told her again that someone else moved ours and really the person who did that should move their bag out of the bin. She again continued to yell at me to move my bag from the window seat. She was truly horrible and has ruined my previous perfect image of delta airlines.

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    Customer Service

    Reviewed Sept. 22, 2023

    We booked direct flight seats together both ways months ago. And all of a sudden they are separate and we got no notification. Poor customer service. I did a chat and they just apologized with no answer why and we are sitting apart from each other now. Happen to both couples traveling together.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 21, 2023

    On Sunday, September 10, my friend and I were returning back to Toronto from LaGuardia airport. We arrive at the airport and are waiting in the bag check line only to see on the screen that our flight was cancelled due to poor weather conditions. This was a surprise to us because we were not notified of this sudden cancellation until we got to the airport. Why not say something earlier or within the day so that we can plan accordingly? Our flights automatically got moved to Tuesday in the evening and we could stay here another day. We finally get to the front of the bag check line and we speak to the lady about the cancellation. Out of the 11 workers we spoke with during our time at the airport, she was one of the nice ones.

    We asked her if we could get any other flights tonight and she said there were none. She suggested we go to JFK and try but would not compensate us for travel to get there. Our flight was moved to Tuesday and it was Sunday evening. Where were we supposed to stay? They couldn't give us any hotel accommodations or nothing. They couldn't supply us with any solutions or offer to help or service us in any way which is poor customer service. We couldn't afford another night at a hotel so we actually ended up sleeping in the airport. They couldn't even supply blankets or nothing. We were just cold and freezing in the airport while we looked and googled for earlier flights, which are now double and triple the price.

    I'm talking $1,000 - $1,500 one way for a flight that was originally 300 or so. They couldn't even give us a refund for the flight. They just told us to call customer service. I had to wait 1-2 hours just to get a refund for that flight. So at this point, we had to consider taking a bus until we finally found a flight with Delta the following day in the evening around 300. Fast forward to Monday, September 11. We check in our bags, go through everything and watching Netflix by our gate until it was time to board. I think an hour or so before boarding I get an email saying that this flight is now cancelled. My friend and I check the screen and it still says the flight is on time.

    We went to the people at the gate who had to confirm whether or not the flight was cancelled. At this point, we were getting even more frustrated because the same thing happened again. The customer service couldn't do anything for us. AGAIN. They moved our flight to Wednesday, September 13. Again, no accommodations, no refund, nothing. The man acted like he did us a favor by giving us a food voucher for $32. What can $32 buy at an airport for 2 people? It was really frustrating because again we weren't notified until last minute of this cancellation. We decided to call and get another refund on the flight all while finding a bus that we could take to get home. We found 1 that was leaving at 10 pm and not too far from the airport. We purchased nonrefundable tickets, desperate to get home and thinking we would get there in time.

    We decided to get our bags that we checked and just take this bus. We headed to baggage claim and this was what really got me frustrated. We got there and our bags were not there!! We had to wait 4 hours for our suitcases to come out. I asked countless workers where our bags were and we were either dismissed, ignored or not given a direct answer. One girl went as far as to dismiss my question and start helping someone else. Another worker walked right past me when I asked for help. I was told many times that it was in Claim #4 and I checked and there was NO sign of my suitcase. They sent me to claim #4 about 4 times claiming it was there when it wasn't.

    The suitcases also were coming down quite slowly. It was like 1 suitcase every 2-3 minutes instead of multiple coming one time. It was really inefficient. Some people were told that their baggage was lost. Because baggage check took too long we missed the bus we were supposed to take and had to spend another night at the airport. We ended up taking a 6 am bus to finally get back home in Toronto on Tuesday, September 12 around 8 pm. Also, I was walking through the airport and tripped over the floor (which was uneven) and scraped my knee. Something I was also not compensated for. That's freaking lawsuit! I wouldn't recommend anyone to take this airline because the customer service is terrible and flights are always canceling. If you want to be inconvenienced and not enjoy your travel experience, take Delta. I have never had such a terrible experience until now.

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    Reviewed Sept. 18, 2023

    I am so disappointed with your new Sky Miles policy! With my new job, I was so excited to maintain and grow my Gold Medallion Sky Priority staus. Now you have made it nearly impossible to do so, since I am required to book my business flights with a company credit card. My miles flown really don't count anymore?!! . So much for rewarding customer loyalty. Every flight going forward will be a slap in the face as I continue to book business flights, watch my miles build, but then also watch my staus disappear. Absolutely horrible. Might as well book with Southwest and save the company some money on most flights. Oh, and I don't care at all about the stupid Sky Clubs. I just want to be able to build my access to the other perks, which I deserve if I continue to fly with you for my many upcoming business trips!

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    Customer ServiceStaff

    Reviewed Sept. 15, 2023

    Delta used to be pretty good with respect to consistency and service. Three flights in a row my wife has been stranded. Our baby takes a special formula. She did not have a lot with her. Instead of just saying, "Your flight is going to be canceled." They dragged out and kept postponing saying it was gonna be another 45 minutes for more mini hours. By the time they actually canceled the flight, it was in the middle of the night. The baby had no formula and no way to get any. When she asked the attendant at the counter, what she should do the attendant told her, "I’m not sure. Good luck." This is been typical of the last half dozen flights or so between myself and my wife. They’re getting closer to be in the category with Spirit Airlines than with any other. I’m done. You can keep my Diamond card. After all, they’re inconsistent, but at least they’re rude.

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    Delta Air Lines author review by Erika Armstrong

    Originally founded as a crop-dusting company in 1924, Delta is now one of the largest airlines in the world. Each year, more than 160 million travelers fly Delta.

    • Business service: In addition to offering business-class seating, Delta also has a Corporate Travel Management division designed for the business customer.

    • Chef-curated menus: For a small additional fee, Delta passengers can enjoy a full meal.

    • Worldwide destinations: Delta offers flights to more than 325 destinations in 60 countries across six continents.

    • Trip protection: Add trip protection to your flight so that any cancellations or problems allow you to get reimbursed for the cost of the trip.

    • Vacation price pledge: Participating travelers can get a refund for the price difference if the same vacation package is available for less, plus additional credit toward future Delta vacations.

    by Erika Armstrong Airlines Advisor

    From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot,, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

    Delta Air Lines Company Information

    Company Name:
    Delta Air Lines
    Year Founded:
    1030 Delta Blvd.
    Postal Code:
    United States