Delta Air Lines

OMG. I did it so on October 23 this was my very first time flying. Nervous is a understatement. I about crapped my pants. Not to mention i had 4 children under the age of 10 to accompany me. As i boarded the plane it was pretty much smooth even though I did not know what to expect. At take off my 5 year old daughter screamed her lungs off i'm sure scaring other passengers. As a mom I had to stay calm even though my heart was in my stomach. In the air i was a nervous wreck but it's not like I could get off. The turbulence omg omg omg it was consistent even freaked me out more.

Our last 2 experiences with Delta have really helped restore my faith in humanity. About a month and a half ago, my wife and 6 y/o daughter missed their flight due to weather and terrible traffic. Long story short, they were put on the next flight. My wife asked if they needed her card number and the girl in customer service said, “We're not gonna charge you.” I almost fell over. A few days ago, there was a mix up in flights (again it was OUR mistake, not Delta’s). We were traveling with our 2 children and my mother in law. Luckily we called ahead to confirm. Turns out, my mother in law was departing out of a different airport. Again, they fixed the issue (the DAY before the flight no less) and AGAIN, didn’t charge us. After these experiences, I would HIGHLY recommend Delta to anyone. Keep it up! Unfortunately, we threw the paper out with these awesome employees’ names.

Since 2009 I have flown to Philippines for personal and business purposes. After using multiple airlines, Delta comes out on top for superior customer service. The staff are clearly motivated, engaged, and interested in any passenger needs. I appreciate so much that about every hour or so there are staff up and down the aisles offering drinks and one can always go to the kitchen area for more if needed. And the meals and snacks seem to keep coming at just the right intervals.

Highly recommend, the best company, excellent in customer service. My daughter booked two trips next month from American Airline and Delta. When I did change today, the two companies response are totally different. Delta customer service is excellent, they respond to the phone call immediately, an agent on phone resolving the issue with a warm heart, do the best assistant me, you will feel the world is beautiful because there are beautiful people.

I had to fly to SLC for treatment Feb 26th. The unexpected snowstorm put us in a state of emergency. Zero communication, no power. After 6 adjusted flights, closed interstate, weather etc., 20 hr delay, I finally made it to my appt. The next morning I am so ready to get home; I miss my flight. Meltdown. When I used the “Need Help” phone Lindsay answered, within minutes instructed me to reprint my boarding pass, nonstop, find G F11, and said “was glad to be able to help.” Forever grateful. No extra charge for this 7th change either. I was a Basic Economy 1st flyer; Delta treated me like 1st Class. Though I believe they are like that with everyone. Such excellent service with sincere concern. Also I will follow policy; it was my fault I missed my flight, Delta made me feel it wasn’t.

I had an issue with a flight I had booked a year and a half ago, and because of medical issues in my pregnancy, I wasn't able to go. My doctor had written an explanation and I sent it over to Delta. I was issued a credit that would last for a year, which I told the rep wouldn't work because I would be pregnant most of that time and definitely wouldn't be able to fly within the year. FF to now when I was finally able to book a flight. I called the regular customer service, who were nice but unable to help.

Delayed flights, missed connections, lost/ delayed baggage, and extremely rude gate representatives have been the voice of my complaints to Delta Airlines during my last (4) flight experiences. I'm done! Calling customer care and other Delta departments regarding change or reimbursement for repeat issues seems to fall on deaf ears. How about giving customers a free repeat flight for your company errors and short comings? Instead 5000 SkyMiles is offered that seem to only equal out to a round trip flight to the store and back for most or better yet "Here Sir please accept this gift card of $75.00 for these affiliate companies as a way of saying sorry that we caused additional hardships".

Delta’s fares to be good at first, but then add in seat assignment even for the crappy ones and luggage and ya, you should have gone with the other guy! The plane was uncomfortable, and dirty. The gate crews were rude and the stewardess were worthless! We had to pay for ear plugs to watch the screen and then screen never worked the whole time after we complained twice!! Really don’t, bad service. The only thing good I can say about the flights is they were on time.

I tried to reach Delta today to understand their 24 hour ticket change policy better. When I called the Silver medallion line I was told there was a 1 hour and 50 minute hold or they could call me back. They finally called back after over two hours and the agent could not have been less helpful. He didn't even understand Delta's policies or how they would be applied. His reasoning was that he was in a call center and could only know what he was shown online. It was such a terrible encounter. We travel a tremendous amount and this entire interaction lacked any customer service. I would give Delta a 0 if I could. American Airlines was able to reconcile changes to our return trip in about 10 minutes and even opened up a seat for us on a flight with only 1 seat left. Now THAT is customer service of the highest level. Avoid Delta if you can.

Makes sure handicap passengers are assisted, very discreet with extender request, very personable flight attendants, had the best experience ever flying to Anchorage, Alaska. Flown Southwest, did not have great experiences, one terrible which the airlines just give a voucher and move on. Delta has caring employees in the air and on the ground. Check in, pleasant.