Delta Air Lines Reviews

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About Delta Air Lines

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Delta Air Lines provides air travel and cargo services. Operating from hubs in the U.S., it connects destinations across six continents. Since its founding in 1925, Delta has offered a range of cabin classes, in-flight amenities and a comprehensive route network.

Pros
  • Timely flight departures
  • In-flight amenities
Cons
  • Poor customer service response
  • High fees for changes

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Delta Air Lines Reviews

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    How do I know I can trust these reviews about Delta Air Lines?
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    Page 1 Reviews 0 - 5
    Staff

    Reviewed April 24, 2025

    My wife and I recently took a flight to Burbank and back to Alanta. The flight back to Atlanta was good but not special. Flying in first class I thought it would be better. However, No one went out of their way to proactively make our flight more comfortable or enjoyable. No one asked us if we wanted anything and only came through the cabin once for limited snacks ON A 5 HOUR FLIGHT.... ON THE OTHER HAND. On our flight Atlanta to Burbank RYAN ** WAS ABSOLUTELY TERIFFIC 5*****. He was constantly going throughout the cabin attending to our every need, pleasant, informative respectful. He looked like a person who enjoys his work. We would Love to travel with him anytime.!! on Delta.

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    Staff

    Reviewed April 16, 2025

    I wish to give the greatest compliment to Kisha **. I was flying from Myrtle Beach to Detroit. I needed to change my flight to leave earlier than expected. Pleasant, curious, investigative with a bubbly personality. Instead of "can't" it was let me try! Then an explosive "I did it" with a little dance. The agent next to her did the "I can't." with her guest. As I was speaking to that guest, Ms. ** did the "I don't know how but I will send you to someone who does". In a few moments Ms. ** sent two happy travelers on their way. Whoever hired HER did a good thing. She deserves something special because she is a special someone.

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      Staff

      Reviewed April 6, 2025

      We have traveled recently, using Delta Airlines and been impressed with the service and professionalism of Delta personnel, from top to bottom. There is, however, one item which we believe should be reviewed and considered for improvement. Delta and most other airlines with whom we’ve traveled, has a boarding regime that defies most traveler’s common sense and I’m sure that of many flight crew members. Planes board from front to rear. That practice clogs the aisles with passengers putting bags, etc. in overhead bins, delaying, sometimes significantly, the passage of others to seats in the rear of the plane.

      This practice is not only frustrating to passengers trying to reach their assigned seats but it also contributes, most likely, to longer times to load planes which could impact departure time. If nothing else, a change in loading sequence (to a rear to front sequence), could reduce customer frustration created by standing in the aisle watching others place baggage in overhead bins. We’re not sure what the origin of the front to back loading sequence is and what are any objection(s) to a change. Thank you for your current commitment to excellence and for the opportunity to assist.

      Sincerely,
      Susie & Guy **

      Brunswick, ME

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      Punctuality & SpeedStaff

      Reviewed March 27, 2025

      I just had to take the time to write you about the Best Gate Agents Ever! Rayette ** and Alexandria ** (Rapid City Gate Agents UA & DL). There was an issue with the incoming plane coming to pick us up in Rapid City, SD for the first part of our flight to Austin, TX. Our layover was go the in Minneapolis, MN. 20 minutes out, the plane turned around and we were stranded and missed our connecting flight. Your gate agents were professional, sympathetic and kept their sense of humor throughout, especially since they were supposed to be off work once they put us on the 4 pm flight. Well, you at Delta Airlines are just top notch. You got a standby flight crew and a new plane and came to get us! We were all cheering and the gate agents were just awesome helping us in our revelry!! They finally tucked us onto our flight around 11 pm. I am sure they were tired but they were not showing it to us, the weary travelers.

      The flight to Minneapolis was short and we had some weather but the flight crew got us a quick snack and it was a pretty smooth flight. Perfect landing in not so perfect conditions. Once on the ground, I received an email and a link to a round trip shuttle to a hotel to get a shower and a few hours of sleep before the connecting flight in the morning (which you had already booked for me. Thank you very much.). The shuttle was perfect, the hotel was great, the shuttle back in the morning was awesome and you even gave us vouchers to get breakfast in the morning. And, if that wasn't enough, you sent an alert when our gate changed.

      You really have it all together and deliver top notch service. All around, fantastic Delta Airlines. Thank you so much.

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      StaffProcess

      Reviewed Oct. 26, 2024

      I recently had the pleasure of working with Gerald, an agent for Delta Airlines in Las Vegas, and I can’t say enough good things about him! From the moment I approached the counter, Gerald greeted me with a warm smile and genuine enthusiasm for helping customers. He handled my booking needs with professionalism and went above and beyond to make sure everything was perfect for my trip.

      Not only did Gerald make the process easy and stress-free, but he also provided great travel tips and made me feel valued as a Delta customer. His attention to detail, kindness, and efficiency truly set him apart. I left the counter feeling incredibly grateful for such a positive experience and confident about my upcoming journey. Thank you, Gerald, for your exceptional service – Delta is lucky to have you!

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      Customer Service

      Reviewed June 20, 2025

      I have flown Delta 3 times in the past 3 weeks. Every flight has been delayed, I cannot get a refund on my upgraded seat. Flight was cancelled and was rebooked on another flight, went from comfort plus to the very back of the plane. Will fly American Air from now on. Delta does not care about customers, and the gate attendants are absolutely rude. Stuck in Atlanta airport overnight AGAIN!

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      Customer ServiceStaff

      Reviewed June 19, 2025

      Needs to do better hiring for JFK airport. Horrible customer services experience, agent extremely rude and unprofessional. Name was Sandra, she disregarded any and everything I was saying, disregarded the 800 agent on phone she requested that I called, ended up missing my flight simply because she refused to do her job which was to process payment for ticket

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      Staff

      Reviewed June 19, 2025

      So here I sit on my delayed flight waiting for boarding to be complete in Atlanta. I have a meniscus tear and a knee brace. About an hour ago there was 1 seat left in comfort plus and 8 (EIGHT) main seats left. I asked for a window seat. Sean put me at the VERY back of the plane! Never AGAIN will I leave my seats to chance💀. Mind you this was an HOUR ago, and there was only 1 lady in front of me when I got in line to get my seat assignment. Lesson learned. Nothing like a window seat with NO window at the very back of the plane which means the seat doesn't even recline. If you've ever had a knee injury, this is the last seat you would pick with 8 other options.

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      Reliability

      Reviewed June 16, 2025

      Delta sucks!!!! This is the 2nd time I’ve been on a plane that has electrical issues causing us to get off the plane and wait hours for another one. I have a dog at home that will now be alone overnight!!! I hate Delta and will never fly with them again!!!! Completely unreliable!!!

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      Staff

      Reviewed June 15, 2025

      Today, my flight from JFK to SFO was delayed. I went to the gate to check, but the lady at the gate didn't know anything. She just told me to check the notice board and the app. This is terrible service in today's world. Today is June 15, 2025. This kind of service will not make America strong.

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      Delta Air Lines author review by Erika Armstrong

      Originally founded as a crop-dusting company in 1924, Delta is now one of the largest airlines in the world. Each year, more than 160 million travelers fly Delta.

      • Business service: In addition to offering business-class seating, Delta also has a Corporate Travel Management division designed for the business customer.

      • Chef-curated menus: For a small additional fee, Delta passengers can enjoy a full meal.

      • Worldwide destinations: Delta offers flights to more than 325 destinations in 60 countries across six continents.

      • Trip protection: Add trip protection to your flight so that any cancellations or problems allow you to get reimbursed for the cost of the trip.

      • Vacation price pledge: Participating travelers can get a refund for the price difference if the same vacation package is available for less, plus additional credit toward future Delta vacations.

      by Erika Armstrong Airlines Advisor

      From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

      Delta Air Lines Company Information

      Company Name:
      Delta Air Lines
      Year Founded:
      1924
      Address:
      1030 Delta Blvd.
      City:
      Atlanta
      State/Province:
      GA
      Postal Code:
      30354-1989
      Country:
      United States
      Website:
      www.delta.com