Delta Air Lines

My past experiences with Delta for the past year have been incredibly good. Responsive agents that are extremely friendly, professional and results oriented. Seating upgrades and changing flight dates have gone smoothly with minimum fees. They make me feel like a valued client.

I booked an economy flight from SFO to Aspen and I have been on the phone to two different consultants, and no one can help or give me any sort of solution. I am extremely frustrated and need someone to get back to me as soon as they possibly can. I am willing to buy an ADDITIONAL one-way ticket too from SFO to Aspen, but I was told (over the phone by two different people) that I would lose the rest of my flights going back to SFO. That doesn't make any sense. I don’t understand why a company would say no to MORE money? I am willing to pay a fee to change the flight or even BUY a whole new ticket. Yet, I am NOT happy to lose my flights going back. If you cannot offer a solution, then don't waste your time by even responding to this. A robotic response isn't going to do the trick.

I had to reschedule my return flight ONLY and they wanted me to pay $200 for the penalty AND then ANOTHER FEE on top of it! I will NEVER fly delta EVER again and will always tell people to never fly them. I am beyond pissed. I am not even going to my destination now. I will never use them. I don't even care if they gave me a FREE DAMN FLIGHT.

We split our time between France and US. So we fly quite often between the two, and we also travel a lot for leisure. So we decided to use around the world tickets, the advantage being it allows you to make stops, change flight schedules etc. without penalties. Additionally, we opted to go Business class with 1st class flights with the latter being carriers who do not have business class. There is an UNSPOKEN EXPECTATION that if you upgrade, you will be allowed to use the lounge.

I flew on November 25th from Atlanta to Johannesburg. It is a fifteen hour flight. The entertainment channels and WiFi was not working. We were all compensated with 5000 miles. I was once given a $100 voucher for a flight from Canada to Fort Lauderdale on American Arline’s for a faulty entertainment system. Delta 5000 is an absolute insult.

I am flying through Charles De Gaulle to Atlanta GA. I paid Delta for a seat upgrade about 2 weeks ago. I’ve been checking back and had the seat I had chosen. Today I find out that someone else got my seat even though I paid for an upgrade. And like others have said Delta doesn’t take responsibility, they say it’s Air France. DON'T MAKE AN UPGRADE!!

Delta says, according to the fine print on ticket they have the right to take your luggage at any time and they aren't responsible for it. This gives them the right to STEAL anything out of your luggage and you can't do anything about it. 11/7 I flew from Rochester to New Orleans. We were delayed in Rochester because of mechanical issues. We boarded 2.5 hours late. Delta Air Lines attendants made me check my suitcase at gate. I explained I needed it because I'm disabled and there's medicine in it. They hurried me down the ramp to leave it. On ramp other passengers asked me why they had me check it, because others had theirs. As soon as I sat down I asked flight attendant why & I need my bag. She said she would call to get it in Atlanta. When flight began its descent, I reminded her about my bag. We landed & asked her for my bag. She replied she didn't have a way to contact the ground and to ask someone at gate.

My children were on a flight to Buffalo this morning with Delta and my daughter needed to use the bathroom really bad. She asked them and they said no. She could not go at the time. She related to them the urgency, they came back and told her that they asked the pilot and he said no she cannot go. My daughter started sweating and crying and ended up urinating on herself. I believe this was very inappropriate for them to not understand the urgency in this. This was very uncomfortable and humiliating to her. I was not there with her and I'm very, very upset. I would not give this airline any stars if I could. It was a horrible experience for my children.

Delta SKYMILES #: **. Shockingly awful experience and further validation why I try to avoid Delta. Booked a flight to make a birthday 75th birthday dinner for my dad. My first flight (Delta) was delayed significantly by 1.5+ hours. When we landed at the connecting terminal, Detroit, I asked the flight attendant to let the second flight (also Delta) know we arrived as we had 10 minutes until takeoff. She shrugged and said it would be fine and to run. I and several other passengers ran to the gate for the second flight and the airplane was gated but we weren’t allowed on it. See below pictures of the airplane at the gate that everyone on the first flight was denied entry.

I like to fly with Delta Air Lines, we had a flight delay so my wife could not wait for me at the airport for 3 hours so they also managed to find me a limo with bostonlimousine.com to drive me home. I recommend Delta for all your flight needs.

My wife and I (needing wheelchair service) were traveling from Mumbai to Pasco (WA) via Amsterdam with Jet Airways in the first leg. Jet Airways' gate crew showed up more than one hour late while passengers and air crew waited. We reached Amsterdam two hours late and by the time we were brought to the gate to catch Seattle flight, the gate was closed but the plane was still at the gate. We were denied boarding and booked to Minneapolis flight leaving three hours later. We boarded the plane on time and sat in the plane for the next 8 hours and were given many different excuses for getting late including unavailability of ground equipment to push the plane out. It had started snowing also. Fights to Detroit and Chicago were to leave at the same time as ours and they left but we did not. After about six hours we were informed that we are now leaving and went for de-icing.

Delta has ripped me off. For my most recent trip to Europe they simply refused to give me mileage credit even though I paid the normal fare. They said I had to go beg their partner KLM for the miles which KLM apparently took from Delta. All my dealings were with Delta. Apparently KLM is playing games with Delta so I got the shaft. I needed those miles for my medallion status and Delta told me to go pound sand. This is the last time I pay extra to take Delta when there are so many other, cheaper flight alternatives these days. At least I didn't have to sit in dog poop like the guy last week. Delta is off my list for good!

On my flight DL 1473 SAT 10 Nov 2018 conf No. GP7HZS TO Orlando had forgotten to take my diabetic and BP medication so asked the flight attendant for water who told me it will be 2$ and we don't accept cash only credit card. I said ok no problem for that. He just moved away. After some time (half of the flight time) while he was passing by I showed my card and asked for water. He just acknowledged and move away. I didn't understand what I asked made him do that so thought maybe he misunderstood or misheard so waited for his return. This time he just ignored me and offered water to a passenger behind me. As there was another flight attendant I asked her for water which she did with hesitation.

Had a problem in Detroit getting baggage for a connecting flight, encountered BOB ** who could not have been more helpful. My bag got lost, he got me on my flight in time to get to Boston, he found my bag, got it on the next flight to Boston and had it delivered to my house before the end of the day!! KUDOS to Delta, you have a great employee in BOB **, I would hire him for my company in 2 seconds... Thank you again Bob.

So I tried being a loyal customer to Delta. I joined the Frequent Flyer membership, got a fancy credit card with a high annual fee, and exclusively flies Delta even if the price was a little higher. Well they’ve burned me far too many times. First burn. I upgraded my seat on an international flight and for whatever reason they screws up the seating chart, I called and emailed numerous times and showed the front desk the email which they of course gave two ** about, I call Delta to get refunded since I didn’t get what I purchased and they said I have to call Air France. Lol but they processed the payment. Needless to say I never got my refund.

ZERO STARS. My fiancée and I booked what would have been a once-in-a-lifetime trip from Dulles-IAD through Atlanta to Key West, through Delta. We did everything in our power to make it right. We booked seven months in advance and showed up at the airport four hours early. But then Delta delayed our connecting flight causing us to arrive late to Atlanta, then they rescheduled, and rescheduled, and rescheduled, and changed the gate, and changed the gate, leaving us stranded wandering around Atlanta while they figured out they couldn't get us to our destination.

I had a great Delta experience from SNA CA to MSP MN and again my returning flights. Everyone was happy and helpful, they offered drinks, snacks a couple times on my 3 hour trip. I usually take Sun Country, not anymore!!! Huge difference in customer service for sure!

Left Milwaukee on Friday 3:00 pm back Edmonton Canada. Plane delayed three times due to mechanical issues. Force to fly out very late and stay overnight in Minneapolis. Slam landing into Minneapolis runway. No wonder they do not respect their equipment and have mechanical issues. More like induced safety issue to the equipment to me.

Just had very bad experience. Booked flights from USA to Europe months ago, but now, a week before we are scheduled to leave Delta canceled my original flights and everything had to be rebooked. On the rebooking my trip was changed from one change of planes to two change of planes on both outgoing and return trips. Total travel time increased by about 5 hours each way. And on the return trip I was downgraded from premium economy seats to regular coach economy.

I paid 404 dollar for my flight from Virginia to Chicago so I can arrive at 9 pm on October 26. Delta delayed my flight so I missed my connection flight in Atlanta so they said, "Go to Atlanta and we will book hotel for you and book your flight in the 2nd day." They lied and no hotel provided and I slept in airport for 2nd say flight. I paid extra Money to arrive to Chicago. I am doctor and they delayed me and did not provide a hotel even they promised they will. Worse airline in my life. I fly a lot and Delta is worse so far.

I recently traveled out of the country with Delta, on my way back, I wanted to drop off in Atlanta to see a family member that was in the hospital. Delta insisted that I should pay $365 for not continuing my flight to Maryland.

My wife had a travel plan on OCT 21st, 2018 from Detroit to Hyderabad via (Detroit to Chicago - Delta Air Lines DL3696) and further (Chicago to Hyderabad, via Delhi halt - Air India AI0126). Serious Trip Disturbances: Originally, At Detroit Delta DL3696 Planned to travel 9:55 am and reached destination Chicago by 10:14 am Chicago time. So that connecting flight Air India at Chicago starts by 1:30 PM, having overlay time around 3 hours.

I purchased tickets for my wife and me to fly Delta Comfort+ on our honeymoon this coming May 2019 (totaling $2400). I thought this would be a good excuse for us to splurge a bit and upgrade to First Class for at least part of the flight (Upgrade Cost: $690.58). I called in to make it happen, and Delta was experiencing a "Processing Error" when running the card. After 20+ minutes later and rep trying multiple times (she was very nice by the way) her supervisor had to manually run the card for it to go through. Later that day, my wife called me very concerned as she should have been because there were (8) total charges of $690.58 equalling $5,524.64 debited from our account.

They gave me the opportunity to pick my seat, which I did, and I was never given the seat I picked. My Itinerary was changed more than twice. Initially, I was supposed to fly from Baltimore to Atlanta to Lagos. Later, it was changed from Baltimore to (1st class) Atlanta to (1st class) New York to Lagos. Finally, my last Itinerary stated that I will now fly from Baltimore to Atlanta to Lagos, which made me very happy that I will not have to go to New York. NOOO, it was receptive, I had to go to Baltimore to Atlanta to New York to Lagos, I was given one of the worst seats on the plane, and the initial 1st class from Baltimore to New York was taken away also. I am so disappointed.

Flying First Class on Friday Oct. 12 from Austin, TX to Burbank, CA, flight DL 2888 to SLC and DL 3614 from SLC to BUR was very nice and great service, was served a nice small meal on flight DL 2888 from AUS to SLC. On my way back, flying first class again, on Monday Oct. 15, flight DL 4620 to SLC and DL 503 from SLC to AUS, you had a choice out of the SNACK basket and that was IT, No small meal offered. All I had to eat that day was a breakfast. That is not what I call FIRST CLASS flying, I was very disappointed with the NO small meal offered and felt that I had wasted the FIRST CLASS flying. The lavatory smelled like urine, was one of the first to use the lavatory, didn't feel it was cleaned properly and found garbage in the back seat pocket.

I just completed a flight from DTW to MCO and thought I would check my SkyMiles account for MQM and mileage credits. Well there wasn't any. I called Delta to see why and they said when you use Miles and cash, there is no credit for anything, even though you are a frequent flier (Platinum and also Diamond in prior years) with them for many years. The subtle distinction is that if you book and use miles to credit your fare, you get MQM's and miles to your SkyMiles account vs Miles and cash, they do nothing.

I just got off the phone with customer support with regards to my upcoming flights. I purchased my flight with the price of $176.00 roughly per flight round trip. NOW, the price for main cabin is $174. I want to at least be able to pick my seat and now I am not able to because I am in basic economy. THIS IS HORRIBLE! Your customers are on a budget and at least now want to confirm seats to sit together and we can not. We paid more for a ticket to get treated like 3rd rate customers. You should at least let us pick our seats now.

If possible to avoid Delta in Las Vegas, do it. We volunteered to have last minute bags checked at the jet way before getting on the plane. Lack of overhead room they said. Got home on one-way flight, baggage handlers stole wife's Louis Vuitton, Kate Spade, and my Oakley sunglasses. They ripped open the TSA lock on the zipper ransacked our things, stole items, and put bags back on plane. We didn't notice until we got home. Reported crime with Delta, and Las Vegas Metro Police, nothing. Called SEATAC airport, filed report, a police officer called back. Took report, and within a couple hours had already reviewed all the videos of the bad handling from the plane to the baggage carousel. No suspicious handling noted. So it is 99% positive it DELTA AIRLINES in Las Vegas! Please beware and take steps to avoid Delta Air Lines!

Hi, I recently traveled through Delta Air Lines with my mom and my cousins to Orlando Florida. My mom wanted to give my cousins a surprise and she thought, "Why not Orlando?" She doesn't travel much but she said she had had the best experience with Delta before. Then, I decided to book the whole group (around 8) tickets with Delta. I traveled and I know that frequently there is delays because mechanical problems, weather etc... My mom is a little paranoiac so when they told us the airplane had issued on our way to Florida and back to Boston we were shocked. I kept calm because of the kids and my mom. They offered us an alternative flight that didn't make sense so we decided to wait.

Such an amazing trip with other airlines on time and well put together. Delta Airlines on the other hand horrible. In a flight from Nsa France going to New York. We were supposed to leave 12.15 pm and now is 2.54 pm and we are still waiting. The excuse they need to board other passengers. If that's the case have them take another flight instead of us waiting for hours. Really inconsiderate and horrible service. I never expected to wait this long to leave. Other flights will take late passengers to another flight instead of delaying for hours.