Delta Air Lines Reviews

Want to give a shout out to the pilot for allowing us on the flight to Cedar Rapids, IA last night out of Atlanta Fight DL2626. We arrived later than scheduled from Liberia had to get thru customs and get all the way across the Atlanta airport to Gate B36. Yes we were that couple on the run to catch this flight. We arrived to find that the doors had just shut…ughhhh that feeling of travel upset was overwhelming. We were tired and exhausted and just wanted to arrive home. The next flight out was in the morning and we would not have arrived home until 4pm on Thursday.

The Delta App makes researching, booking, and checking in a breeze! I especially love how it gives the option to view flexible dates when researching flights!! This feature has saved me hundreds of dollars over the years! For instance, many times I will choose to fly a day ahead or fly out a day later because the app shows pricing and availability for an entire week or an entire month and it will be cheaper for me to add an extra day to my trip, hotel included, because I can clearly see the ticket price for a flight on Thursday is hundreds less than Friday! Not only that, but often I will find a more convenient flight time or a direct flight available for a different day than the original day I planned! Booking, reserving, adding additional amenities is a snap, and mobile check-in and mobile boarding is an absolute GAME CHANGER when it comes to saving time at the airport, especially when using major airports like O'Hare that are very busy hubs!

I am so grateful that Delta has the option to get a full refund if you cancel within 24 hours! I have a business trip that I am going to and would like my husband to come along. I messed up on his flight 2x's and the total value for both flights was almost $800. I love the Virtual Travel Agent too! I was able to give him my flight info and he was able to book my husbands flight and have his seats next to me! Thanks Josh for your help! Such a life saver!!!

My Daughter and Grandchildren were flying to spend time with us in the summer. She had a mandatory work related event that was scheduled after the original reservations were made. My daughter and her youngest child had to miss the original flight and come up on a different airline later in the week. Because they were not on the flight coming up, their reservation was cancelled on the flight going back. Delta representative Antwan was able to make their return flight arrangements with minimal additional expense and confusion. I really appreciate his professionalism, diligence and willingness to help.

I wanted to leave this review because I am not much of a traveler and I found my experience with the crew of Delta airlines to be very calming and reassuring during a time of great stress for me. I was flying from Denver to Newark, NJ with a connecting flight in Minneapolis, but my flight from Denver to Minneapolis was delayed making me to run through the airport to catch my connecting flight. I was already upset and stressed from spending time with my son in Wyoming and just wanted to get home. When I got to the gate they flight was already boarded, but I said, "Please. I have a boarding pass and just want to go home." The gate agent said, "I will be right with you," but I was upset and saw the pilot and said, "Can you please help." He said. "Hold on" and he spoke to one of the gate agents, they ushered me over and gave me and two other woman our new seat assignments.

I will usually spend more money to fly with Delta for the typically great experience. I flew from Minnesota to San Diego and back for my sister's wedding so needless to say this was an important trip. On our return flight the flight attendant Michelle was the worst, rudest, more aggressive flight attendant I’ve ever experienced with any airline. We placed our bags per the instructions flight in the overhead bin and sat down. My seat was window. Some other flyer moved one of our bags placing it on its side and put their own in the bin causing ours to be in the way and prevent closure.

We booked direct flight seats together both ways months ago. And all of a sudden they are separate and we got no notification. Poor customer service. I did a chat and they just apologized with no answer why and we are sitting apart from each other now. Happen to both couples traveling together.

On Sunday, September 10, my friend and I were returning back to Toronto from LaGuardia airport. We arrive at the airport and are waiting in the bag check line only to see on the screen that our flight was cancelled due to poor weather conditions. This was a surprise to us because we were not notified of this sudden cancellation until we got to the airport. Why not say something earlier or within the day so that we can plan accordingly? Our flights automatically got moved to Tuesday in the evening and we could stay here another day. We finally get to the front of the bag check line and we speak to the lady about the cancellation. Out of the 11 workers we spoke with during our time at the airport, she was one of the nice ones.

I am so disappointed with your new Sky Miles policy! With my new job, I was so excited to maintain and grow my Gold Medallion Sky Priority staus. Now you have made it nearly impossible to do so, since I am required to book my business flights with a company credit card. My miles flown really don't count anymore?!! . So much for rewarding customer loyalty. Every flight going forward will be a slap in the face as I continue to book business flights, watch my miles build, but then also watch my staus disappear. Absolutely horrible. Might as well book with Southwest and save the company some money on most flights. Oh, and I don't care at all about the stupid Sky Clubs. I just want to be able to build my access to the other perks, which I deserve if I continue to fly with you for my many upcoming business trips!

Delta used to be pretty good with respect to consistency and service. Three flights in a row my wife has been stranded. Our baby takes a special formula. She did not have a lot with her. Instead of just saying, "Your flight is going to be canceled." They dragged out and kept postponing saying it was gonna be another 45 minutes for more mini hours. By the time they actually canceled the flight, it was in the middle of the night. The baby had no formula and no way to get any. When she asked the attendant at the counter, what she should do the attendant told her, "I’m not sure. Good luck." This is been typical of the last half dozen flights or so between myself and my wife. They’re getting closer to be in the category with Spirit Airlines than with any other. I’m done. You can keep my Diamond card. After all, they’re inconsistent, but at least they’re rude.