Delta Air Lines

I Booked a flight through Expedia and they changed my flight info without telling me. I booked my flight from Lincoln Ne to Augusta GA and the itinerary said from Lincoln Ne to Atlanta Ga to Augusta GA leaving at 0630 from Lincoln. I never got a confirmation email and I had to call Expedia. First, they never had me scheduled on a flight and I had to tell them my bank took out $402.35. The rude woman, who was very rude and confrontational from the beginning of the phone call and she finally found the flight information and she told me it had been sent to an email I no longer have. When I completed the flight information online I included the correct email.

I was flying home from the east coast with a layover in ATL. From the getgo, the Delta staff was short and dismissive with me. My flight didn't board until the time it was originally supposed to take off. 40 mins late. While carrying my guitar on board the staff told me that I would have to check my guitar under the plane. I had to raise hell to get them to store it in the closet on the plane, even though I purchased comfort+ seats with "dedicated storage" that I have always been able to store my guitar in.

I recently traveled from Atlanta to Anchorage with my 14-year-old son. I purchased two 1st class seats (very expensive) but it’s a long flight. Flight attendants seemed irritated. None of the entertainments monitors worked. I asked if I could get a turkey sandwich for my son and they said they would get me one from the back but had to get my credit card out to purchase. Just seems petty after paying so much $11,000 for two seats. Basic common sense would be appreciated.

No guarantee of seating if booked on Expedia. My 12-year-old daughter was flying with her cousins and grandmother and they put her 17 rows away and would not even consider moving her. Were less than nice about it. Way to go Delta - she is only 12, that is a lot of years left to fly on another airline.

I was in DL 1580 to Vegas on 9/2 at 9:37 AM from ATL. I needed to go to the restroom. The attendant, Adriana in a red uniform would not let me use the 1st class restroom and was extremely rude. I was on the 2nd row of Comfort, but had to trek to the back of the plane, where there was a long line. Delta's airline staff can learn to show basic courtesy.

Booked two flights for my kids to come to Florida from Montana. The Hurricane came and another on the way so we canceled flights. Called to get refund and they refused said non refundable. When asked why they showed me the fine print on last page in bottom paragraph where no one will read non-refundable $1000 tickets not $79 tickets. O.K so we got the shaft so book using credit. Searched for new flights and found them on Delta website. Call kids they like flights go back to book $400 more than 3 minutes ago and it's 5 months in advance. DO NOT SEARCH UNTIL READY TO BOOK. THEY KNOW WHEN YOU SEARCH DATES AND SCAM PEOPLE RAISING PRICE.

Had to cancel my flight with United Airlines to Ft Myers due to hurricane, they allowed me to reschedule my flight to a later date. When I tried to reschedule return flight with Delta their policy states nonrefundable, nontransferable. Understandable under normal circumstances but due to a HURRICANE they will not allow me to reschedule my flight but they will allow me to forfeit my flight money and purchase a return flight ticket. That's some real good customer service, I'll remember that when booking another flight.

Delta fares are high on certain dates and destinations. I prefer to fly Delta but often times their fares are double than other lower cost airlines for the same flight.

I purchased an upgraded seat for $54.00 and when I called to confirm, the exit row aisle seat that I purchased, I was informed that all such seats were assigned to others. I requested a refund and I have not heard back.

Their customer loyalty has gone down the toilet. First class flight two weeks ago, switched from a non-stop to a layover. Made my connection and they switched to another plane that had been in the hangar all day. It took the entire duration of the flight to cool down. No perks at all, I could have bought coach tickets and had the same experience flying.

I have no complaints. I have flown Delta many times and am satisfied. Although, I wish there was more leg room. When on one occasion the plane was late I was compensated with a room and food vouchers.

The jet flight was great service! Seats were spacious and the staff was attentive. The smaller plane's uncomfortable. Seats were tight and no room, people had problems with storage of bags.

Trip planned to Miami this upcoming Friday, 9/15 through Travelocity. Due to the storm, my hotel cancelled last week. Delta will not refund me back my money until THEY cancel the trip. Willing to give me a credit BUT will have to pay an extra $200 when I book my next trip!!! This is ridiculous!!! Miami and most of Florida do not have power and looks like a war zone! Is this how Delta treats their customers and expects more business from them. Not a chance!!! They need to make exceptions for people traveling to Florida! Travelocity said that that this is not their policy but the airlines!

Airline connections can be almost impossible. There are far too many flight delays. Elderly should always be bordered first. Delta has too little leg space and carry on luggage space always a problem.

First time I have flown Delta. Flew round trip non-stop Oregon to Michigan. Great service, I will use them again. I am 70 and needed a wheelchair for the first time. Everyone was great and even wanted to know if I needed to stop at a bathroom both going and coming back. I sat by the window both ways and even my seatmates and other passengers asked if I needed any assistance. I didn't but was impressed by everyone's kindness.

Delta is generally better than UA and AA but inferior to Southwest and Jet Blue with regards to customer service and in flight amenities. DL has an opportunity to set the company apart from the other majors by adopting less punitive cancellation and trip modification policies a la Southwest. There is absolutely zero cost justification for the draconian change fees that they (and UA and AA) charge.

I flew from Istanbul to Columbus via Paris and Atlanta on September 7. When I got to Atlanta airport staff told me that my luggage was held at Paris. I filed a delayed baggage form when I got here in Columbus. I am trying to track my luggage now and neither Delta or Airfrance takes responsibility and actually search for my luggage. Days have past and there is still no information on where my luggage is. Both AIRFRANCE and DELTA keep telling me that they do not know where my luggage is and think this is ok. They DO NOT BOTHER actually calling Paris and ask where the hell my luggage is. They think they just can get away with telling passengers their luggage is lost. Tickets for these travels cost thousands of dollars for Gods sake. Dont you think they need to take responsibility for luggage they carry. Apparently both DELTA and AIRFRANCE DO NOT CARE what you experience is after they get their money.

I have flown exclusively with Delta for 2 years now using the Delta AMEX. It is very easy to redeem my points when making a flight reservation. The in-flight customer service was always very good. I think only 1 flight was delayed but only by a few minutes while 2-3 times the flight was early. No complaints.

Seating in airplane economy is tight. I travel with an overweight person that doesn't fit in the seat well, which makes it uncomfortable. I feel tight in the seat I am in. Airplanes need to be made with more seat and leg room in all classes.

Traveled on Delta for many years. Have only had one bad experience. And that was lost luggage that I never was paid for nor was it found. However that was years ago and other than that my travel experience has been without incident. Always felt comfortable and customer service was good. When my son was a toddler, received assistance with calming child so overall I always fly Delta if possible.

The employees in the Crown Room are always very help and nice as are the flight attendants. When changing my tickets, they always try to accommodate my needs. I have never encountered any big issues with Delta.

Delta is always my first choice. They provide exceptional customer service and staff is friendly, going above and beyond. Delta also provides 1st class service no matter which class you're flying in.

When I fly I use Delta. I've never had a bad experience with them. The flight attendants were always nice to me. The first time I ever flew was with Delta and I was more than a little nervous but the flight attendant sat down and talked to me and put me at ease. I never forgot that! So it's been Delta for me ever since and I have no complaints about them.

The worst condition of the plane is the lack of leg room, even for short flights 1 to 3 hrs long. Without it, your legs are way too cramped.

I really feel comfortable and relaxed with Delta. They tell you what is going on before, during and after a flight. The service is very good during a flight and entertainment is always quality. I have flown with Delta many years and I am always satisfied. They have never lost my luggage and are respectful to me and my property.

My flights with Delta have been international (Guatemala). The flights are good. Clearing customs is the part of the trip that is taxing... Entering Guatemala is fairly easy. We travel with about 40 large foot lockers with our group. Returning to Atlanta is an exercise.

The SkyMiles e-shopping has really gone downhill with very few shopping choices left for us from which to choose and fewer miles to earn than AA. However, miles never expire, whereas other airlines, miles expire within a year to 18 months.

Great service from Atlanta to Amsterdam. Check in and onboard personnel performed Professional. Flight well done. I remember the years that you really did not want to fly because of the service. Congratulations to Delta and Atlanta's.

Supposed to fly to Cuba. Evidently that can't happen with a category 5 hurricane coming. Call Delta half hour before flight. Joanna was very pleasant. Gave me full credit. Very happy. Will use Delta again.

First of all, the flights I took were punctual. Second, I felt safe flying, all through. Third, the planes were kept clean. Overall, good, unobtrusive service.