Delta Air Lines

Delta airlines exceeded any expectation, they helped me Transport my disabled mother from Medford Oregon to Casper Wyoming, in the course of one day, I flew from Casper at 615am with 1 layover in Utah, and made it to Medford in under 4 hours, one way, not knowing if my mother would be able to travel back that day? Well, she was ready, and I was so happy to see her, it had been, 27 years since I saw her, her health had declined so that she was unable to live alone, and a nursing home was out of the question, she had raised me with love and affection, now it was my turn to do the same!

In February 2020, I flew Delta knowing I had a medical bag I had to bring with me while I couldn't check my other regular bag. I was flying with a big group of people, and checking bags wasn't an option. So, I called the customer service line to ensure that my medical bag wouldn't count as my checked bag. When I boarded the plane, the lady scanning tickets was extremely rude about my extra bag and made me feel guilty for having an extra bag for medical equipment. I cannot travel without this extra bag, so it's impossible to negotiate. I informed her that I called customer service and they said my medical bag doesn't count as my carry on. She was very rude and seemed extremely annoyed about it. I was very frustrated with the situation and disappointed in Delta.

I am a travel advisor and I had to assist a client with a trip cancellation due to COVID 19. I wish I had the name of the young lady I spoke to about this, but I don't. I was on hold for about 2 minutes and a very pleasant reservation agent answered. My client's flight had changed drastically, and I was seeking a full refund. This young lady, who told me she had been repurposed from being a Flight Attendant to a Reservation Agent because of the large volume of calls they were receiving. I had a pleasant, short interaction with her and she was able to cancel and issue a refund to my clients. For anyone in the Travel Industry, this is a hard time to be dealing with so many cancellation requests, as I can certainly attest. She was lovely, pleasant, friendly and humorous at the same time. I was pleasantly surprised, and because of her, I will be booking more clients with Delta Airlines.

Delta has comfortable seating for some like myself that is over 6ft tall. It was very hard for me to find an airlines with comfortable seating with enough leg room for my height of 6' 3". Over the past 5 years I have used 4 different airlines for either business or personal travel. Delta has the best leg room hands down. Plus the entertainment amenities that is provided as a standard feature is great.

Myself and 2 girls went to check in and realized one of my daughter's passport had expired (thankful we have Nexus) but custom border was close. Long story short, the check in clerk she (didnt have a name tag and I had forgotten to ask but supervisor's named was Dave) was sooooo accommodating and compassionate towards re-booking (for free) our flights, an extremely limited flight to St. Thomas, I actually was so calm and not even upset with myself that I cant travel until the next day. I was overwhelmed by the level of compassionate and understanding of the staff at Delta airlines. Thank you for making a frustrating human error and turned it into the best circumstances it can be. I am always grateful for you this situation. Thank you Dave and my check in "angel" at YVR airport. I am forever grateful of your generosity.

Security wouldn’t let me take my brand new travel size mouthwash through. Only containers of 3.5oz or smaller are allowed. What a waste of money, what good is a 3.5oz container of mouthwash if you’re going on a trip.

I was booted out of the boarding area in Schiphol, AMS. Delta cancelled my ticket and offered me to purchase one way for $2700. I did purchase a ticket by myself for $660 which was more than the entire round trip cost! They refused to give me the reason and no refund was received up to today which is one month and two days since the incident!! Looking at their Twitter account, I saw many others with similar circumstances which made me think that they are doing it on purpose to make money on us! I disputed the charge today and looking to join a class action lawsuit. I have their cancellation email as well as my emails sent to them and screenshots of the chat..

Delta Airlines is advertised as the safest airline in the COVID-19 days. They may do some extra cleaning but they are not enforcing people wearing masks over their mouth and noses, and leaving it up to passengers to alert them to violations. "Oh I did not see that," the flight attendant said. You only passed this couple 10 times and you did not see it? "Oh, but he is eating," another one said. Does one have to eat on a 50 min flight? There is NOTHING safe with Delta Airlines practices.

I have been a Sky Miles member and flown exclusively with delta for years. Never again. 6 months ago I booked with them to fly to Mexico for a wedding. My flight was canceled by them less than 10 hrs before I was to take off. Called them and the said due to weather, they canceled all flights and the soonest I could rebook was 2 days later, where it would’ve been too late.

Bought tickets in comfort zone, they assigned whole family to regular seats and sold my seats to other people. Discriminated my family to other people and shifted my family to the last place. When this discrimination stop????