Delta Air Lines Reviews

I am writing to commend one of your employees for exemplary service. Her name is Katherine (“Katy”) ** and she is a gate attendant at Fort Lauderdale Airport. My family and I were scheduled to fly Saturday, November 29 on Delta #1018 from Fort Lauderdale to Raleigh. Shortly before our boarding time, Ms. ** announced that there was a mechanical problem with the plane. The departure time was pushed back from 3:00pm several times. Ms. ** apologized to the 130 passengers and continued to give us updates on the status of the repairs.

There were no direct flights available, so on November 8 I was traveling from Cancún to New York with a layover in Boston. My flight from Cancún was delayed by an hour, and I was extremely nervous about missing my connection in Boston. During the flight I received a message that the second plane was also delayed by an hour, which gave me some hope. However, when I landed in Boston around 8 PM, I received another message stating that my connecting flight had been canceled due to the shutdown. I cannot even describe the shock I experienced — I had no idea what to do or where to go.

Exceptional Service from Delta Employee Helionay **. Dear Delta Airlines, I am writing to express my sincere appreciation for the outstanding service I received from one of your employees, Helionay **, on September 26, 2025 in Boston. On that day, my flight to New York was unexpectedly rerouted to Boston, while my final destination was Panama City Beach, FL. I was returning from an exhausting vacation, and all I wanted was to get home safely and as quickly as possible.

We have traveled recently, using Delta Airlines and been impressed with the service and professionalism of Delta personnel, from top to bottom. There is, however, one item which we believe should be reviewed and considered for improvement. Delta and most other airlines with whom we’ve traveled, has a boarding regime that defies most traveler’s common sense and I’m sure that of many flight crew members. Planes board from front to rear. That practice clogs the aisles with passengers putting bags, etc. in overhead bins, delaying, sometimes significantly, the passage of others to seats in the rear of the plane.

I just had to take the time to write you about the Best Gate Agents Ever! Rayette ** and Alexandria ** (Rapid City Gate Agents UA & DL). There was an issue with the incoming plane coming to pick us up in Rapid City, SD for the first part of our flight to Austin, TX. Our layover was go the in Minneapolis, MN. 20 minutes out, the plane turned around and we were stranded and missed our connecting flight. Your gate agents were professional, sympathetic and kept their sense of humor throughout, especially since they were supposed to be off work once they put us on the 4 pm flight. Well, you at Delta Airlines are just top notch. You got a standby flight crew and a new plane and came to get us! We were all cheering and the gate agents were just awesome helping us in our revelry!! They finally tucked us onto our flight around 11 pm. I am sure they were tired but they were not showing it to us, the weary travelers.

If I could give Delta negative stars, I would go below 0. As someone who is married to a frequent flyer, I am disappointed and never will give them another dime of my money or my husband's, and after this he will never use them for another business trip again. After delaying the flight several hours, they decided to deboard 5 people off the plane. Delta said "the plane is too heavy" and the delay CONTINUES-but wait, then they REBOARD the same 5 people after delaying the flight for 3 hours. No communication. No actual valid reason to delay the flight, weather across the whole eastern USA was completely clear.

DTW and Delta airlines are horrible and I would avoid at all costs. All they care about is the money you spend not you as a loyal member. I will never fly with Delta again after waiting in line for two hours in security only to miss our flight and seven more hours to be denied access due there not being enough seats available.

Got to be the worst airline on the planet. I have a couple of e-credits and I cant pull them up on my SkyMiles account. I called and they said i need the ticket number, shouldn't that already be stored on my account? Southwest shows all my credits and they are easy to get to and apply to future flights. Once Delta gets your money they make it impossible for you to use. Disgrace!!

My flight was delayed because of Crew rest times. 5+ hours. How do you not know that your crew needs to rest? 3 times this has happened to me on my flights home from Williston, ND. Awful customer service, Delta wants to reimburse me $33.60 for my inconvenience! Pathetic!

My flight was delayed 4 times. They announce the delays moment before boarding time. I was told after being there 14 hours I could get a room. To be told they wasn't giving me a room. I had to wait over 30 hours to board a plane. I missed 1 day of a resort day that I paid for. I reached out to them for some form of reimbursement and I haven't heard nor received anything.