Delta Air Lines

Our last 2 experiences with Delta have really helped restore my faith in humanity. About a month and a half ago, my wife and 6 y/o daughter missed their flight due to weather and terrible traffic. Long story short, they were put on the next flight. My wife asked if they needed her card number and the girl in customer service said, “We're not gonna charge you.” I almost fell over. A few days ago, there was a mix up in flights (again it was OUR mistake, not Delta’s). We were traveling with our 2 children and my mother in law. Luckily we called ahead to confirm. Turns out, my mother in law was departing out of a different airport. Again, they fixed the issue (the DAY before the flight no less) and AGAIN, didn’t charge us. After these experiences, I would HIGHLY recommend Delta to anyone. Keep it up! Unfortunately, we threw the paper out with these awesome employees’ names.

Since 2009 I have flown to Philippines for personal and business purposes. After using multiple airlines, Delta comes out on top for superior customer service. The staff are clearly motivated, engaged, and interested in any passenger needs. I appreciate so much that about every hour or so there are staff up and down the aisles offering drinks and one can always go to the kitchen area for more if needed. And the meals and snacks seem to keep coming at just the right intervals.

Highly recommend, the best company, excellent in customer service. My daughter booked two trips next month from American Airline and Delta. When I did change today, the two companies response are totally different. Delta customer service is excellent, they respond to the phone call immediately, an agent on phone resolving the issue with a warm heart, do the best assistant me, you will feel the world is beautiful because there are beautiful people.

I had to fly to SLC for treatment Feb 26th. The unexpected snowstorm put us in a state of emergency. Zero communication, no power. After 6 adjusted flights, closed interstate, weather etc., 20 hr delay, I finally made it to my appt. The next morning I am so ready to get home; I miss my flight. Meltdown. When I used the “Need Help” phone Lindsay answered, within minutes instructed me to reprint my boarding pass, nonstop, find G F11, and said “was glad to be able to help.” Forever grateful. No extra charge for this 7th change either. I was a Basic Economy 1st flyer; Delta treated me like 1st Class. Though I believe they are like that with everyone. Such excellent service with sincere concern. Also I will follow policy; it was my fault I missed my flight, Delta made me feel it wasn’t.

Hi, I recently traveled through Delta Air Lines with my mom and my cousins to Orlando Florida. My mom wanted to give my cousins a surprise and she thought, "Why not Orlando?" She doesn't travel much but she said she had had the best experience with Delta before. Then, I decided to book the whole group (around 8) tickets with Delta. I traveled and I know that frequently there is delays because mechanical problems, weather etc... My mom is a little paranoiac so when they told us the airplane had issued on our way to Florida and back to Boston we were shocked. I kept calm because of the kids and my mom. They offered us an alternative flight that didn't make sense so we decided to wait.

Flight from Las Vegas to Atlanta (DL1523), September 18th, 10:57 pm. The worst experience I have had on a flight ever. We came 3 hours early and was forced to check in our carry on bags as some other passengers used our seat storage. The seat I was given had a broken seat belt and I was not checked on so at all so that was a safety hazard. The nightmare started when flight was delayed because flight coordinators were too slow on adding and were not diligent checking other people tickets. For example they were boarding groups 1 and 2 but bunch of people who where from group 3 cut in and walked in as if there ticket said group 1 and 2 it nobody checked their flight tickets. Our group followed the rules by waiting for the group we were assigned and it was a big mistake!!! All the cabins were taken so we were force to check our carry-on bags.

I left a complaint on Delta Customer's Comment/Complaint webpage on 8/16/2019. There has been no effort by Delta Reps to reach out to me in any manner via email or cell. I really feel silly because I convinced four family members who are American Airline members to give Delta a go for our trip to Jamaica. I am a member of Delta Airline and I wish they just would do the right thing by promptly addressing complaints. Ava **, PLPC. Stl.

After booking a connecting flight from Seattle to PDX, I was extremely excited to experience first class, as this was my first time ever being able to afford it. However, I'm left with a very sour taste in my mouth when thinking about it now because of the trouble Delta put me through without owning up to their logistics mistake that cost me a lot more than was compensated for. Not only did Delta airlines delay my first flight which made me miss the flight back home entirely, but I was forced to stay overnight, downgrading my flight the next morning to economy, forcing me to miss work and the wages I would have earned for the day, only to hear back from their Customer Service that there was nothing they could do other than reimburse me for my downgrade from 1st class to economy.

Google flights search is a world-famous portal for booking cheap flights. It is one of the best platforms where you can get multiple airlines only in one place. I have a good experience with this portal. Here I got approximately 300 airlines in one place easily. https://www.deltaairlinesreservations.flights/google-flights/

I have had terrible experience with Delta. My brand new laptop, tshirt, gold plated watch and other items were lost. The baggage was delayed and delivered by courier. All these expensive items were take. Out of my bag. After contacting Delta 100 times I have yet not received reimbursement. Feel like begging to pay my own money. Customer service has this standard email response saying they will contact within 14 business days but they never do. Please stay away from such horrendous service