Delta Air Lines

I had a great experience with delta on Friday the 19th. My 18 year old son was flying to Italy alone. When he left the Salt Lake City airport he was negative for Covid. For some reason when he got to Atlanta, he tested positive. That meant he couldn't go forward and couldn't come home. It was his first time away from home and he had a complete meltdown. My son comes from a town with 600 people in Idaho and knows nothing. He called home crying so hard he could hardly speak. Long story short.... Mia ** one of your agents at the Atlanta airport got on the phone with me and took care of my son! She made sure he had another covid test, a hotel, an uber AND put him on another flight. She was so kind to me and kept me informed of everything. Thank you from the bottom of my heart!!!

Delta airlines exceeded any expectation, they helped me Transport my disabled mother from Medford Oregon to Casper Wyoming, in the course of one day, I flew from Casper at 615am with 1 layover in Utah, and made it to Medford in under 4 hours, one way, not knowing if my mother would be able to travel back that day? Well, she was ready, and I was so happy to see her, it had been, 27 years since I saw her, her health had declined so that she was unable to live alone, and a nursing home was out of the question, she had raised me with love and affection, now it was my turn to do the same!

In February 2020, I flew Delta knowing I had a medical bag I had to bring with me while I couldn't check my other regular bag. I was flying with a big group of people, and checking bags wasn't an option. So, I called the customer service line to ensure that my medical bag wouldn't count as my checked bag. When I boarded the plane, the lady scanning tickets was extremely rude about my extra bag and made me feel guilty for having an extra bag for medical equipment. I cannot travel without this extra bag, so it's impossible to negotiate. I informed her that I called customer service and they said my medical bag doesn't count as my carry on. She was very rude and seemed extremely annoyed about it. I was very frustrated with the situation and disappointed in Delta.

I am a travel advisor and I had to assist a client with a trip cancellation due to COVID 19. I wish I had the name of the young lady I spoke to about this, but I don't. I was on hold for about 2 minutes and a very pleasant reservation agent answered. My client's flight had changed drastically, and I was seeking a full refund. This young lady, who told me she had been repurposed from being a Flight Attendant to a Reservation Agent because of the large volume of calls they were receiving. I had a pleasant, short interaction with her and she was able to cancel and issue a refund to my clients. For anyone in the Travel Industry, this is a hard time to be dealing with so many cancellation requests, as I can certainly attest. She was lovely, pleasant, friendly and humorous at the same time. I was pleasantly surprised, and because of her, I will be booking more clients with Delta Airlines.

Delta has comfortable seating for some like myself that is over 6ft tall. It was very hard for me to find an airlines with comfortable seating with enough leg room for my height of 6' 3". Over the past 5 years I have used 4 different airlines for either business or personal travel. Delta has the best leg room hands down. Plus the entertainment amenities that is provided as a standard feature is great.

Original flight delayed for maintenance issue so was rescheduled to a 2nd flight which was also delayed in Vegas. So Delta knew our plane was delayed 4 hours before we got there and when our plane got to Atlanta at 905pm and the last plane to Norfolk was scheduled to leave at 915pm did not wait for us. Left while we were running to plane and no hotel was given. So instead of spending this Valentine morning with my wife stuck in airport. Wishing I had taken American Airline. Tried calling in complaint. Was told could make complaint on the phone with customer support rep. Had to make online so will be putting this complaint online everywhere. Waiting for response.

In December 2020, I booked a flight with Delta. I paid $384 for the ticket. I had to cancel due to contracting MRSA staph after a back surgery. I called to reschedule. They said they were waiving the “change fee” but the price had gone up $53. I paid that. Had to cancel the second time because of complications with the MRSA staph that led to two subsequent surgeries. I just called to reschedule. They said that they were waiving the “change fee.” However, the price had gone up another $183! When I booked the trips before it was Christmas. Now it’s gone up another $183 at the end of February! They would not help me. I will not fly Delta again and will let others know my experience.

I don’t know where to start. My flight was canceled twice... First time - unannounced and they moved my flight 6 hours earlier two weeks after I booked. The second was 5 hours before my flight for weather. I was told they would upgrade my seat for free if seats were available 30 minutes before the flight. I am Delta Reserve member and have been flying Delta since I joined the military 12 years ago. I proceeded to check at the gate exactly 30 minutes before my flight (Delta app showed 15 comfort and 7 first class available). The agent at the gate said it is not policy. I am not sure how this is accurate as the previous connecting flight upgraded and is the one who gave me the information...

Delta Air Lines I am about to get on a flight and pay for WiFi just so I can go on every available platform and write reviews of my experience with Delta today. I have always thought y’all had the best customer service and paid more to fly y’all instead of others. Not only has my flight been delayed 4 times and still not even on it. I was supposed to leave at 1655 today. I am still in Tampa and don’t even know if I will have a connecting flight from Atlanta to Memphis.

We purchase tickets to fly to Orlando Florida. They keep changing our itinerary and then the fly back home time didn't make sense which will make us to lose our fly. I call for talked to someone about the problem and they have me in he phone waiting for more than one hour until I go tired of waiting and hang up. You people really are incompetent and point provide a good services. I understand that because Covid 19 There are some situation but your job is be sure your passengers are taking care and satisfied which I am not. We spent almost 1400 $ dollars in tickets and expect that you provide good services. Now I have to call tomorrow again to try to talked to someone to fix our problem. Is not the first time this happen. I have friends that had same problem. In few word not very happy about it which will make me think twice before I will use your services in the future and I give one star because there is nothing less than that.