Delta Air Lines

My mom had back surgery about a month ago. She had a connecting flight from Vegas to Austin in Salt Lake City. Her flight from Vegas was late and she missed her connecting flight to Austin. She had to sleep on the airport floor! Which is obviously very painful for someone who had lower lumbar surgery a month ago, and is handicap. They could not get her a hotel, so all they offered her was $90 in food vouchers! What is that, two meals at an airport!? She had to buy her own blanket and pillow! Was not offered a mat! I am absolutely appalled by this treatment! With no further compensation offered! I have had nothing but bad experiences with Delta. I will never fly with Delta again. They did not even try to compensate fairly. My mom is now in severe pain... with $90 in food vouchers!? Ha. What a joke.

We booked a flight for our son's trip to London on March 26th. The departure date was June 13th. We chose seat 11J comfort plus which was a window seat. It was his first time traveling to London. The day before his flight we went to check him in and discovered that his seat had been changed to 13E. We were not notified ahead of time, and it was the same flight number, city pairs, and aircraft. We called Customer Service and were given the runaround. The flight was sold out so we couldn't get his seat back. There was no reason why they should have changed his seat.

Our vacation was ruined because of Delta and RIU Hotels. They took money and cancelled our flights to return. Trying to check in the day before and we could not check in because we had no return tickets. They RUINED a family's vacation that we worked hard for. Delta only pointed fingers which was extremely disappointing.

I am not sure where to start with the ordeal my family had to face in their travel with one of the so called be’A’st domestic airlines in US - the “DELTA”. On 06/13th my brother in-law, his wife and 4 year old kid, who came to visit Florida from Dubai had to catch a flight from Orlando to Fayetteville with a connection flight in Atlanta. Due to bad weather in Orlando, the DELTA flight to Atlanta was delayed by an hour and finally when they reached Atlanta, Connection flight to Fayetteville had gone. 2 options were provided, either stay overnight in Atlanta [cost of which has to be completely paid by my family] or travel to some airport near Fayetteville. They choose 2nd option and traveled to TULSA [which is 2.30 hours’ drive from Fayetteville]. Before boarding, they checked & DELTA confirmed, luggage will be sent to TULSA in that flight. Luggage had medicines/child seat for kid.

I purchased tickets to visit my daughter in Texas. Well, long story short, she is being transferred to Florida so we don’t need these tickets. The flight was 111 days away so I figured we would just change the flight to Texas to a flight to Florida. I was informed that I couldn’t change my flight. I could understand if it was a last minute change, but 111 days notice seemed reasonable. I didn’t want a refund, just to change my flight and have that money applied to my flight to Florida. I am so disappointed in Delta. This would have been my son and my third flight with Delta this year. It’s sad that they don’t work with loyal customers.

I'm not one for writing reviews, unless I've had the most amazing experience or the worst. With Delta, it has been a nightmare the past few days. It all started with me purchasing a seat for my 11 hour flight to Paris. I bought the seat at 1 a.m on a Sunday, however, it wasn't going through. Every time I tried to purchase a seat, the website would not let me. So, I used a friend's card because I thought something was wrong with mine and it didn't work the two times I tried. So, I decided I would just call the next day and figure it out. A few hours goes by and I receive a bank notification that Delta has charged me 4 times for the seat!!! The seat price was $43 so that adds up.

I was to fly home via Delta from The Bahamas-suddenly they announced a delay and eventually spending the night in the Bahamas. I do know I had to stand in line for 2 hours to get a room voucher. I know these things happen but airport workers were downright rude-I had to retrieve baggage when female worked dropped my bag causing irreparable damages. This person was very rude and refused to answer me when I said, “You dropped my bag!" Was to receive voucher of $100 that I’ve never seen or also to pay for my bag. This happened July 2016.

For the last 3 summers, my husband, our three kids and myself have been traveling to the Dominican Republic from NYC and back. I called today to purchase this summers tickets and to ask about the miles we've accrued. The Delta rep said that because we've been purchasing our young children's tickets through my husbands' account, they've not accrued anything at all. I asked to speak to a supervisor thinking she'd understand that these accounts were originally setup in a way that's not beneficial. I thought she'd overwrite this issue and apply the miles we would have had because of our proven long term history. I even expected that she'd see it as an opportunity to strengthen customer relations by maintaining our patronage. NOPE!!! None, of that!

So my boyfriend and I have always flown with JetBlue. We love their customer service. Recently we decided we would try Delta because they have the skybox and it's comfortable to relax while waiting for a flight. This particular flight we arrived in Atlanta about 5:30 pm. We decided to go to the Skybox, have dinner and our flight was leaving about 7:53 pm. So I was grabbing my belongings and my boyfriend decided to start walking down to the gate just a couple of steps ahead of me. He arrived 16 mins and they said, "Ok you're here. You may board." He said, "My girlfriend is just a couple steps behind me." The lady says if she's not here in 30 seconds once this paper prints she can't get on.

What a joke!!! The last two times I have made reservations with Delta, they have switched our seats. And then required us to pay an additional ransom fee to sit together. This time I even took a screenshot of the reservation before I hit submit to prove it. They still said there was nothing they could do unless I paid the extra money, because it was a full flight. (If you want to sit with your family I would highly suggest booking with some other Airline rather than Delta). I will never fly with Delta again.

Delta is the airline I use the most. I love the customer service, the people, just the entire experience. I always have a great flight going and coming from anywhere. Delta is the best and won't deter me away from booking in the future.

When I login to https://www.delta.com and try to find my purchased flights, they are not there. Every other airline website keeps track of my trips for me, but Delta's website does not. To look up a trip, I have to enter information for each flight so Delta can look them up. I purchased a flight for a family member and never received an email confirmation. Therefore, I didn't have the information to enter into Delta's website to look up the purchased flight. Infuriating!!!

My son and I flew to Italy and back on Delta in December. I felt like a piece of meat. The seats were tight even for me at 5'2",105 pounds. In addition, on the return flight, we missed our connection which was Delta's fault. We were not able to fly until the next day. The only hotel we were were able to find was $100 per room and we were not reimbursed.

When we arrived in ATLANTA from ARUBA, we were 2 elderly disabled persons on the jetway with no one to assist us & no wheelchairs. Almost everyone was gone except the flight crew. Then the two sweetest flight attendants said they would go & get us some wheelchairs. After they returned with the chairs, they said, "Let's get started." We could tell they were very tired already after a long day of flying. The ladies helped us all the way through customs, international, and to baggage claim. We are extremely grateful to Delta for employing two such sweet angels, Thank you ELIA ** & MILUSKA ** for putting our needs before yours & being so kind & helpful.

On 3 separate occasions I have tried to book a flight with Delta using SkyMiles after finding the flight and the amount of SkyMiles. I sign into my account to buy tickets and the amount of miles change. All of the employees at Delta can say is prices change. I understand that but only 15 SECONDS had lapsed between the finding and the booking. Also as I continue to look at the same flights days later all of the seats are still there and nothing has changed at all. This is a scam on Delta's part and I told them this I guess that they think people are stupid but in reality they are the ones that are stupid. I have filed a complaint with the Better Business Bureau but don't expect much there either. I also registered a complaint with American Express about this issue but they said Delta would make it all better. WHAT A JOKE. Good luck using your miles and be very careful when buying tickets from Delta.

I have flown Delta out of Atlanta at least 4 times and we have NEVER left on time. In fact, one time we waited over 20 minutes on the plane for two passengers from another flight to arrive. They delayed over 75 customer for the sake of two. That is bad customer service. The other times were for various reasons. None that were acceptable.

Delta has a terrible on-time policy. Their flights to New York are ALWAYS late. Their departure time is no better. The last time I flew on Delta, (leaving from Raleigh, NC), we sat on the tarmac for more than an hour. Not a good airline in the on-time/departure realm.

I was pleasantly surprised by the crew members. Very courteous and respectful, always glad to help the customer with any needs. Great foods and snacks plus excellent movies and Wi-Fi. Have nothing bad to say about Delta Air Lines.

Delta is the worst airline you can fly...even worse than Spirit. They charge customers what they want to that day. Prices change from minute to minute for everything depending on who you contact and what browser you are viewing their website in. Delta is a scam and everyone should avoid them!

I wanted to change the timing of my departing flight, so I called customer service. The rep was funny and explained the whole process to me for their same day change policy. All worked out perfectly for me!

Delta has great customer service. When there was a mechanical issue they bought us a "rat" motel room and $150/person for our next flight. Also, their online check-in is great and they have comfortable seats. And they are generally the cheapest flights when I am looking.

Missed my original flight at 6 pm. Paid $150 for my husband and I to get on the next flight out. I found the price to be reasonable being that I underestimated the traffic. My overall experience with the 2nd flight was great and we had an emergency seat that was available. Snacks and drinks were in abundance, too.

I fly Delta more than any other airline and can balance my experience across foreign and domestic flights. By and large the experiences are positive, and many factors due to the various terminals I pass through. Flights are generally on-time, and full. There are very few opportunities to be upgraded despite my frequent traveler status.

Whenever we travel by Delta we never had any issues, they have been good, and the only thing I would suggest that they need to have better snacks on their flights.

Horrible experience every time I fly this airline. Our group was kicked off our flight which had an international connection because some Delta employees wanted to go home and refused to wait for the next plane. No refunds!

Booked my flight from NY to Vegas out of JFK, purchased a first class ticket early flight, went into the first class lounge and was told only for international flights only. Guess what? Will never fly Delta again.

Flight attendants need better training or more turnover in employees. They really seem to not like their jobs. On the other hand, flight is always smooth and very professional pilots.

Flight DL 4575 was the worst flight ever. The blonde flight attendant was so rude. My twins who just turned 3 were flying for the first time. I had one on my lap and was trying to comfort him before take off. Instead of the flight attendant to kindly let me know I couldn't have him on my lap during take off, she rudely snapped at me as if to get a reaction out of me. She was rude and very inconsiderate throughout the whole flight. I'm not one to complain but this was the worst flight ever. The flight attendant was very manner-less and needs proper training. My kids were very uncomfortable and we were travelling Delta Comfort. There was nothing comfortable about this trip.

I am writing this review for whoever flies Delta. When you find a deal on say, Expedia, for any Delta flights, before proceeding with your booking, call Delta with the details of that particular flight, ask them to match the price and ensure that the SkyMiles are added to your account.

I had the worst experience on DL3799 on 3/6/2018 thanks to Air Hostess Pat (AHP). My seat neighbor was a pleasant enough fellow. All 400 lbs of him. Prior to departure, I asked AHP if I could relocate to a different seat. She instructed me to sit back down because she was doing a head count. I gladly complied. I asked her again about changing and she said once the plane reached 10,000’ she would let me know because she would have to instruct me on exit row strategies. I thought great; I’d be able to breathe soon.