Delta Air Lines Reviews

There were no direct flights available, so on November 8 I was traveling from Cancún to New York with a layover in Boston. My flight from Cancún was delayed by an hour, and I was extremely nervous about missing my connection in Boston. During the flight I received a message that the second plane was also delayed by an hour, which gave me some hope. However, when I landed in Boston around 8 PM, I received another message stating that my connecting flight had been canceled due to the shutdown. I cannot even describe the shock I experienced — I had no idea what to do or where to go.

I recently had taken a flight out of Seattle to O'Hare in Chicago, as I was waiting for my flight. Noy was at the desk working for the flight right before mine, she was so helpful and told me Deanna would be at the front desk for my flight and could assist me on a better seat if possible, Deanna was able to accommodate me with an isle seat. I had the pleasure to talk to Miwa one of the crew members, she made me feel like part of the crew family, she was so kind and caring before, during the whole flight. I meet the whole crew, the Captain Glenn C, copilot Joshua H, the crew Amanda T, Cody O, Laurie M prior to the flight, I was so relaxed and due to my disability they were very accommodating to my needs. The flight was excellent and very enjoyable. All this crew was outstanding in every way possible and made the flight very memorable, If I could fly with this team I would fly often. Thank you Captain, Copilot, and all the crew on flight DL2299 11:15 flight.

Exceptional Service from Delta Employee Helionay **. Dear Delta Airlines, I am writing to express my sincere appreciation for the outstanding service I received from one of your employees, Helionay **, on September 26, 2025 in Boston. On that day, my flight to New York was unexpectedly rerouted to Boston, while my final destination was Panama City Beach, FL. I was returning from an exhausting vacation, and all I wanted was to get home safely and as quickly as possible.

We have traveled recently, using Delta Airlines and been impressed with the service and professionalism of Delta personnel, from top to bottom. There is, however, one item which we believe should be reviewed and considered for improvement. Delta and most other airlines with whom we’ve traveled, has a boarding regime that defies most traveler’s common sense and I’m sure that of many flight crew members. Planes board from front to rear. That practice clogs the aisles with passengers putting bags, etc. in overhead bins, delaying, sometimes significantly, the passage of others to seats in the rear of the plane.

I just had to take the time to write you about the Best Gate Agents Ever! Rayette ** and Alexandria ** (Rapid City Gate Agents UA & DL). There was an issue with the incoming plane coming to pick us up in Rapid City, SD for the first part of our flight to Austin, TX. Our layover was go the in Minneapolis, MN. 20 minutes out, the plane turned around and we were stranded and missed our connecting flight. Your gate agents were professional, sympathetic and kept their sense of humor throughout, especially since they were supposed to be off work once they put us on the 4 pm flight. Well, you at Delta Airlines are just top notch. You got a standby flight crew and a new plane and came to get us! We were all cheering and the gate agents were just awesome helping us in our revelry!! They finally tucked us onto our flight around 11 pm. I am sure they were tired but they were not showing it to us, the weary travelers.

Please avoid Delta when flying internationally. Consider booking with established international airlines. I purchased my ticket on an international flight via delta website using my SkyMiles credit card. Unfortunately my flight back to USA was canceled and Delta offered to rebook me on a different flight. That is where my trouble started. It took me more than 3hrs at time online to get rebooked lasting 3days. I finally got a ticket a day before my departure. On flight day, due to delta booking issue I was not able to fly out on 7/2/2025 and returned back from the airport at midnight. I spent the whole night trying to get another ticket to fly out. I flew out on 7/3/2025. I reached out to Delta for reimbursement and I am yet to get help 6 months down the line. Please avoid delta when it comes to international flights.

I'm writing to express my disappointment with the meal service on flight DL 8236 from Paris to Mumbai on November 13, 2025. Despite requesting non-vegetarian meals, my wife and I were served subpar food without our consent. The flight attendant claimed only veg meals are served on this flight, which was unacceptable and shocking to us. We've never experienced such treatment in 36 years of flying, including Indian domestic airlines. I'd like to report this incident on all social media channels and request a response on how you'll address this issue. PNR: ** Flight: DL 8236 (operated by Air France).

Purchased a comfort class ticket 4 months before actual trip and found I was bumped to an earlier flight. Delta left my wife on the original flight so we would be on separate planes landing 5 hours apart. I believe I was bumped for using my delta points for a cash customer. I believe loyalty must be gone.

These people are truly the scum of the earth. Canceled my flight while we were on it for mechanical reasons, fine. But it was the way they treated us after. The next morning they cancelled my flight AGAIN for same reason while in Greece. At this point they had no other flights for next few days so I had to cancel the reservation (and get back home for work, life etc). They REFUSED to reimburse me for hotel, meal like promised by over 10 different people. They stated once I cancelled reservation they were no longer obligated to pay for my hotel etc. Luckily AirHelp sued them on my behalf and I won. These people are truly awful, use a different airline. All these reviews aren’t wrong.

Beware, you’re unable to use Skymile points and gift cards in the same transaction. I earned the points and was lucky enough to be gifted a generous e-credit. Unfortunate to have to pay out of pocket when I have enough in points and e-credits to cover the entire cost. When this trip is over I’ll be ditching the Skymiles/American Express - Capital One here I come!