Delta Air Lines

I purchased two flight tickets from Delta through American Express which gave me 24 hour window to cancel. I called Delta during the 24 hour window and asked if I could check in the bags of the second person for free who will not be using the outbound ticket but only needed the inbound ticket. They said that was ok. I showed up at the airport only for them to tell me they would charge me $200 to check the bags and if the person doesn’t use the outbound flight they are going to drop the entire ticket. They offered their solution that they were going to cancel my ticket totally and sell it back to me as an inbound ticket almost the same price as I bought the round trip ticket.

I was on the flight DL 588 (Shanghai -> Seattle) on 1/15/2019. The reading light was not functioning and cannot be turned off during the whole trip. Talked to staff twice, but no solutions at all. I cannot sleep all night because of this. They didn't tell us what's happening with reading lights. They didn't tell us the timeline of fixing it.

I already checked in online but still had to stand in line at the "check-in" counter for almost an hour when I arrived at the airport, after which I still was not able to get a seat assignment. Even though I arrived at the airport 3 hours early for a domestic flight, I was still unable to get my seat assignment until 30 minutes prior to departure. As a result, I had to rush for something to eat because I didn't want to miss the gate attendant assigning seats. I was told the seat would recline but it did not. I was unable to get assistance from the female flight attendant Alecia to find my tray. So, an the off-duty flight attendant sitting next to me had to help.

They do not care the customers at all. My father took the flight DL 88 from Shanghai to LAX. The original should arrive on 12/23/18 at 5 pm. It was a Sunday, and my mother and I were booked the dinner and also planned our Christmas trip. I was woked up by my father calling in the early morning, and said the flight was cancelled and rescheduled for the next day. It arrived on 12/24/18 at 5 AM! I had to cancel all the trip plan, and need to get up at 4 AM to drive to the airport. It was not the natural weather problem. They said the captain not feel well. 13 hours delays! They do not offer you anything about it, and refused to do anything about the complaint.

I traveled from Boston to Saint Louis where I had halt in Michigan for an hour. Due to the bad weather, the flight departure got delayed and I was obviously late to catch the next flight in Michigan. I checked with Delta support and they gave me a 20% coupon for a hotel and booked my flight the next day. So, which means I had to pay for all the expenses including transport to go the hotel, food, and hotel charge with 20% discount. They only mentioned they cannot do anything if they delay the departure time because of the weather. This is highly disappointing. I will never ever travel with Delta again and will not recommend to my friends too. Worst management of all flights.

I booked a flight on Expedia, traveling from LAX to Rome and I wasn’t sure if my flight would cover checked in bags because it was a Delta flight operated by Alitalia, one of Delta's partner airlines. I had the Amex Delta sky miles credit card which allows free first checked in bags. But since it was confusing as to a Delta flight (which I was getting emails from to check in and everything) being operated by Alitalia I called both Amex and Delta ahead of time to ensure my bags would be covered. Amex transferred to a Delta representative and they looked up my confirmation number and told me it would be covered as long as I showed by Amex Delta credit card.

Today (January 8th, 2019) I was flying from Salt Lake City to Chicago O'Hare by Delta Airlines Flight #DL3553. I had one standard carry on baggage that I was going to take to the plane. I was given a pink tag for it. When I stepped on the plane, I was told by Delta crew member that I could not take it further into plane's salon because there is a small plane and smaller than usual upper storage; my standard carry on baggage will not fit into it and I should leave my baggage on a front of the plane and he will take care about my carry on baggage. He took my carry on baggage from my hands and hold it by his hands. He mentioned that after flight I will get my carry on baggage in the front plane's exit.

I was flying from Orlando, Florida to Portland, Oregon on Saturday, December 29th, 2018. Our flight was supposed to fly out of Orlando at 6am and arrive in Atlanta for a layover at 7:34am. We sat in the plane and was told nothing as to why we were not leaving. We did not leave Orlando for sometime later. The layover was supposed to only be 51 minutes and set to leave Atlanta by 8:25am heading towards Portland, Or. By the time we got to Atlanta they had already set the connecting flight off early instead of holding it for us. We were then told that we would be put on standby for the 10:50am flight headed to Portland. This was not our fault and we were given no explanation as to what was going on.

From purchasing my tickets with the reservation phone line, checking baggage, seats were not side by side as I requested, flight cancelled the connecting flight to the next day, not issuing new boarding passes and having issues with the existing boarding passes going through security, boarding the flight and waiting 1 hour for the necessary paperwork to fly while on the runway to getting to Key West finding out that my luggage and clothing were destroyed and soaked! Still having issues to have the baggage claim paid! They rejected it saying that my claim was verbally put in even before I purchased the tickets to fly!!! The necessary paperwork showed when I purchased the flight and flight date! So many ill equipped, unprofessional and smart employees and customer support staff!!!

Charged $3200 for a First Class ticket and the seats were the worst I have ever seen. The Turkey Wrap turned out to be a ham and cheese sandwich that looked like prison food!!! Never again will I travel on this terrible airline!!!

This is so unprofessional and treat us like an animal. How can they keep delaying the flight for 3 times in one flight! My flight from Lax is at 7 pm to Honolulu. The airplane took off for an hour then turn back to Lax again, not sure what was the reason. But they delayed flight from 12:15 am, then 1:40 am, and then 2 am. What kind of service is this? Passengers have no choice but to wait. Delta doesn’t care to offer a hotel room for us who cannot stay up all night and feel cold and sick like me. This is terrible service.

Showed up early for a 6am flight, there were so many flights going out and so few bag check employees that many of us missed our flights. It cost 500 for the privilege of having a later flight, no help from customer service. I had to pay for Delta's lack of efficiency, and I am not happy. Cermis on the customer service line frequently interrupted, did not empathize whatsoever, and gave me a travel voucher for 200 bucks on an airline that screwed me out of 500 I never plan to fly on again. Thanks Cermis, you are a good fit for your godawful airline.

I’m pissed about this airline. First of all I had to pay $175 for my check in luggage and on top of that my main bag with my important medications antibiotic and spray needed to prevent infections on my surgery not arrived. Filed a lost luggage report was told luggage will be delivered by 11 am. I waited. I called Delta 10 times ask for a supervisor and was not transferred and was given the ball around. I called the delivery company and keep getting lies about my luggage. I honestly will not recommend this airline to anyone and better carry extra medication or split it because they don’t care about anyone but them. 0 stars if possible.

If you are a traveler or starting a new career. Let me try to give you helpful advice. Choose any other airline... just not Delta. As a two million miler and eighteen year Platinum Member. Let me assure you that On Delta you will not be treated any better than other travelers. You may actually be treated worse. On Delta Platinum and Diamond members often fly in middle seats and always in coach. Upgrades have become non existent. You would be better served to try any other airline on the planet.

We booked a Virgin Premium Economy Flight from Los Angles to Sydney. When we boarded to our surprise it was a Delta Air Lines Plane and we were given seating grade equivalent to Virgin`s Economy X. Not what we paid for. The Service is very Low Standard compared to Virgin`s Premium Economy and Friendly Crew. Firstly the pillow was from previous passenger, dirty marks and hair all over it, but they were able to find me a clean one. No hot washers on this flight, seats are narrower than Virgin`s Premium Economy.

I bought a round trip direct flight from Portland to London for $1250 a few months ago. Since then Delta has changed the flight details three times: 1) no longer a direct flight. 2) Flight times have changed. 3) Today it was revealed that our flight to Seattle arrives 2 hours LATER than our connecting flight to London. When I called Delta to ask for an earlier flight to Seattle so we could make our connection they found an earlier flight and I was charged $300 more dollars. Since this was their mistake to begin with I feel like they used the "bait and switch" method. We originally paid for a direct flight for $1250 and now we're paying $1550 for a flight with one stopover through no fault of our own. Do consumers have any recourse for this rip-off. We will never use Delta again after this experience.

My past experiences with Delta for the past year have been incredibly good. Responsive agents that are extremely friendly, professional and results oriented. Seating upgrades and changing flight dates have gone smoothly with minimum fees. They make me feel like a valued client.

I booked an economy flight from SFO to Aspen and I have been on the phone to two different consultants, and no one can help or give me any sort of solution. I am extremely frustrated and need someone to get back to me as soon as they possibly can. I am willing to buy an ADDITIONAL one-way ticket too from SFO to Aspen, but I was told (over the phone by two different people) that I would lose the rest of my flights going back to SFO. That doesn't make any sense. I don’t understand why a company would say no to MORE money? I am willing to pay a fee to change the flight or even BUY a whole new ticket. Yet, I am NOT happy to lose my flights going back. If you cannot offer a solution, then don't waste your time by even responding to this. A robotic response isn't going to do the trick.

I had to reschedule my return flight ONLY and they wanted me to pay $200 for the penalty AND then ANOTHER FEE on top of it! I will NEVER fly delta EVER again and will always tell people to never fly them. I am beyond pissed. I am not even going to my destination now. I will never use them. I don't even care if they gave me a FREE DAMN FLIGHT.

We split our time between France and US. So we fly quite often between the two, and we also travel a lot for leisure. So we decided to use around the world tickets, the advantage being it allows you to make stops, change flight schedules etc. without penalties. Additionally, we opted to go Business class with 1st class flights with the latter being carriers who do not have business class. There is an UNSPOKEN EXPECTATION that if you upgrade, you will be allowed to use the lounge.

I flew on November 25th from Atlanta to Johannesburg. It is a fifteen hour flight. The entertainment channels and WiFi was not working. We were all compensated with 5000 miles. I was once given a $100 voucher for a flight from Canada to Fort Lauderdale on American Arline’s for a faulty entertainment system. Delta 5000 is an absolute insult.

I am flying through Charles De Gaulle to Atlanta GA. I paid Delta for a seat upgrade about 2 weeks ago. I’ve been checking back and had the seat I had chosen. Today I find out that someone else got my seat even though I paid for an upgrade. And like others have said Delta doesn’t take responsibility, they say it’s Air France. DON'T MAKE AN UPGRADE!!

Delta says, according to the fine print on ticket they have the right to take your luggage at any time and they aren't responsible for it. This gives them the right to STEAL anything out of your luggage and you can't do anything about it. 11/7 I flew from Rochester to New Orleans. We were delayed in Rochester because of mechanical issues. We boarded 2.5 hours late. Delta Air Lines attendants made me check my suitcase at gate. I explained I needed it because I'm disabled and there's medicine in it. They hurried me down the ramp to leave it. On ramp other passengers asked me why they had me check it, because others had theirs. As soon as I sat down I asked flight attendant why & I need my bag. She said she would call to get it in Atlanta. When flight began its descent, I reminded her about my bag. We landed & asked her for my bag. She replied she didn't have a way to contact the ground and to ask someone at gate.

My children were on a flight to Buffalo this morning with Delta and my daughter needed to use the bathroom really bad. She asked them and they said no. She could not go at the time. She related to them the urgency, they came back and told her that they asked the pilot and he said no she cannot go. My daughter started sweating and crying and ended up urinating on herself. I believe this was very inappropriate for them to not understand the urgency in this. This was very uncomfortable and humiliating to her. I was not there with her and I'm very, very upset. I would not give this airline any stars if I could. It was a horrible experience for my children.

Delta SKYMILES #: **. Shockingly awful experience and further validation why I try to avoid Delta. Booked a flight to make a birthday 75th birthday dinner for my dad. My first flight (Delta) was delayed significantly by 1.5+ hours. When we landed at the connecting terminal, Detroit, I asked the flight attendant to let the second flight (also Delta) know we arrived as we had 10 minutes until takeoff. She shrugged and said it would be fine and to run. I and several other passengers ran to the gate for the second flight and the airplane was gated but we weren’t allowed on it. See below pictures of the airplane at the gate that everyone on the first flight was denied entry.

I like to fly with Delta Air Lines, we had a flight delay so my wife could not wait for me at the airport for 3 hours so they also managed to find me a limo with bostonlimousine.com to drive me home. I recommend Delta for all your flight needs.

My wife and I (needing wheelchair service) were traveling from Mumbai to Pasco (WA) via Amsterdam with Jet Airways in the first leg. Jet Airways' gate crew showed up more than one hour late while passengers and air crew waited. We reached Amsterdam two hours late and by the time we were brought to the gate to catch Seattle flight, the gate was closed but the plane was still at the gate. We were denied boarding and booked to Minneapolis flight leaving three hours later. We boarded the plane on time and sat in the plane for the next 8 hours and were given many different excuses for getting late including unavailability of ground equipment to push the plane out. It had started snowing also. Fights to Detroit and Chicago were to leave at the same time as ours and they left but we did not. After about six hours we were informed that we are now leaving and went for de-icing.

Delta has ripped me off. For my most recent trip to Europe they simply refused to give me mileage credit even though I paid the normal fare. They said I had to go beg their partner KLM for the miles which KLM apparently took from Delta. All my dealings were with Delta. Apparently KLM is playing games with Delta so I got the shaft. I needed those miles for my medallion status and Delta told me to go pound sand. This is the last time I pay extra to take Delta when there are so many other, cheaper flight alternatives these days. At least I didn't have to sit in dog poop like the guy last week. Delta is off my list for good!

On my flight DL 1473 SAT 10 Nov 2018 conf No. GP7HZS TO Orlando had forgotten to take my diabetic and BP medication so asked the flight attendant for water who told me it will be 2$ and we don't accept cash only credit card. I said ok no problem for that. He just moved away. After some time (half of the flight time) while he was passing by I showed my card and asked for water. He just acknowledged and move away. I didn't understand what I asked made him do that so thought maybe he misunderstood or misheard so waited for his return. This time he just ignored me and offered water to a passenger behind me. As there was another flight attendant I asked her for water which she did with hesitation.

Had a problem in Detroit getting baggage for a connecting flight, encountered BOB ** who could not have been more helpful. My bag got lost, he got me on my flight in time to get to Boston, he found my bag, got it on the next flight to Boston and had it delivered to my house before the end of the day!! KUDOS to Delta, you have a great employee in BOB **, I would hire him for my company in 2 seconds... Thank you again Bob.