Delta Air Lines
About Delta Air Lines
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Delta Air Lines Reviews
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I waited 25 min to speak to a Delta airlines customer service representative. I had tried all options online prior to calling customer service. The female representative was: Unhelpful, rude, distracted, unwilling to assist me, irritated and just plain unprofessional!!! Wow! This company is probably the worst I've ever had to deal with!
My initial flight was randomly going to be 6 hrs late so even though I paid for direct the next best thing was getting stuck in ATL for 2 hrs. Then the connecting is delayed and they thoughtfully sent a 15 dollar airport restaurant voucher which didn't work at airport restaurants. My time is worth more than that to me! Sorry to learn it isn't to you. I travel all the time and don't need to fly you again. Hope saving on actual compensation for wasting it is worth years of my money.
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I have never experienced such terrible Customer Service in my life! When I went to the Service Desk to ask the employees a question about a flight an Attendant didn't want to be bothered. She raised her voice and said that, "You people don't want to read the flight boards!" I told her to do her job while she kept screaming at me to read the board. When my wife and I finally reached our destination to Love Field in Dallas, Texas we had to stay on the plane for an additional hour because Delta only has one ramp and the previous flight had some type of problem. This company needs to train their employees about Customer Service. I will never fly with Delta again in my life and I will tell my friends not to fly with them as well. They are horrible!!
I had to travel internationally - I had 2 choices: (1) Indirect for $1600 to $1900, (2) direct for $3300. I chose the significantly more expensive $3300 option to fly direct to conserve my time and to accommodate a very strict travel schedule I had. On my flight back, my direct flight was cancelled and I had to take an indirect flight. In the process, I lost my exit row seat, my travel schedule changed from 10 hours to over 16 hours, I had to take 2 different shuttles to get to my car. Overall horrible experience.
When contacted Delta to refund me for the services not delivered, I received a polite and apologetic email back saying "we cannot reimburse the change or purchase ticket fees and must decline your request". How does a business continue to take money for services not fulfilled? Isn't this fraud? As I look for future travel, Delta is not my #1 choice as it was in the past. I flew Qatar Airways for another international trip and it was nicer. Delta needs to learn to be an honest business.
I booked a flight for my family to fly to California from Pa for a trip for my family. I upgraded to business class and spent a ton of money. I did this because my son has special needs and to avoid stress and sensory overload, etc. When departing CA to PA they called our crew to take care of another flight that the crew didn't show up for. Therefore our flight was cancelled. They rebooked our flight for another day. I had to pay for a different hotel, fees etc to get home. A ton of additional issues to get home.
When flying home we did not receive what we paid for business class and flew regular cabin. When I called to voice my concerns the customer service rep wouldn’t refund my additional cost and said it wasn’t their fault because of weather. Delta reps in California told us our crew was taken because other crew didn’t show. Weather had nothing to do with it. I tried contacting other customer service and no one cared. I’ve always loved flying delta but never again will give them a penny.
Booked my flight a month ago from today. Flight leaves tomorrow. Received notification that we’ve been checked in but noticed our exit seats were taken, and we were assigned seats a row behind. Had to call and get a refund. When asked for the reason, I was told about an aircraft switch, to an exact model of the previous plane (Boeing 767)….Even if that were the case, it’s not like they wiped the whole plane and started from scratch. Therefore my seats should’ve still been honored. Granted, this is the first time something like this has a happened, but I’m very disappointed in Delta…Don’t want to say it’s racial, but it’s definitely up for debate. I’m very anxious to see who’s now seated in our exit row seats directly in front of us. SMH.
Delta Airlines is a terrible airline. They recently canceled my flight without any notice, leaving me stranded at the airport with no way to get to my destination. When I tried to call their customer service line, I was on hold for hours before I finally spoke to someone. The representative was unhelpful and seemed to have no idea how to handle the situation. To make matters worse, Delta Airlines did not offer any compensation or alternative options for my canceled flight. I was left to figure out my own transportation and had to spend additional money on last-minute bookings. The lack of communication and poor customer service is unacceptable, and I would never recommend Delta Airlines to anyone. If they can't even handle a simple flight cancellation, how can they be trusted to safely transport passengers to their destinations? Save yourself the headache and fly with a different airline.
First, travel starts 6pm arrival at the airport, flight to leave at 8:20pm. Delayed! So I miss my connection! The gate agent at beginning flight couldn’t even log into the system for 40 minutes because he couldn’t remember his password! Causing me to miss Any Outgoing flights to make My connection. Landed 25 minutes before my connection departs and After I run to the gate with no assistance from Delta, no cart to Carry me, no communication with gate agent at connection. Making It 15 minutes before departure. They knew I was going to miss my connection! No one told me they would close the gate 15 minutes early out of all the gate agents and flight attendants. No one told me not to run!
My Destination consists of a 10 hour flight that only flies at 11:30pm. So I had to Wait the entire next day. The gate agents at connecting flight laughed at my frustration and the sight of me running to the gate. I have a back injury and asthma! They tell me to call customer service. I go looking for my bag while talking to my service and they keep telling me to find a ticket agent at the airport because all they do is book tickets and they can’t help with anything! Can’t find my bag, agent On the phone proceeds to tell me my luggage is at the destination. I get to the ticket agent says it’s not at the destination but won’t get it because it’s going on the next flight. They gave me a hotel voucher to the O Trashiest hotels in town. I got to the nasty hotel at 2am and had to check out at 10am. They offer me $15 food voucher for 24hrs!
Delta wouldn’t approve an extended stay. I had no clothes! Had to buy everything. Flying solo. Had to carry everything. Had to stay 13hrs at the airport! The whole time the airport agents tell me to call customer service for help and customer service tells me to talk to the ticket agents. Finally I get $500 ecredit as if I want to fly with delta again. My flight was $1200, hotel at destination that I missed was $500 a night non refundable!! Food and clothing. Destroyed gifts due to all the unexpected movement! I asked for delta lounge while I wait! Denied! Seat upgrade? Denied!
Rude agents across the board. Told me that all my losses and inconvenience was only worth the ecredit! Nothing I can use separate from delta! Such a devaluated customer to them! Why would I ever Want to trust them with my time and money! I was deemed unworthy of being a satisfied customer based On the opinion of staff who is not going through what I am and has not suffered my Losses.
This is not about my flight. My father and niece are flying out in UPPER class of Virgin today (01/29/23) from Atlanta. I went there to assist them as my father is 89 years old. I went to Virgin Atlantic counter. There are 3 counters with 3 people (left to right), Economy, premium economy and upper class. I went to the upper class counter and from the minute I stood there I saw attitude from lady in the counter. She was like "YOU DON'T BELONG HERE."
She told me to come to her by waving her fingers and asked the travel documents. I gave her travel documents of my father and niece. She started showing attitude and asked my niece when was she coming back. After my niece answered she processed and printed tickets, looked at me, signaled with her hand, to keep the check in baggage on scale.. I did that. Then she printed the tickets for everything. She STAPPLED, STAPPLED, THE TICKETS IN THIS ORDER, London to Delhi, behind that Atlanta to London and checked baggage tickets.
Never seen an agent stapling and that two in that strange order. Even though I am in front of her and I gave the documents to her she gave it to my niece. I took the tickets from my niece and checked them removed the staple because the first boarding pass is behind the second boarding pass. Then when she was processing my father paperwork she asked him when he was coming back. After he answered she processed the paper work and gave it to my niece who was standing far away while I was standing in front of her.
I took the passport, OCI card, and tickets from my niece and looked at them. There was only one boarding pass. Atlanta to London. I asked her about the second boarding pass and her reply was “I don’t know. It did not print”. When I asked why. She looked down and said “It just printed” and gave it to me. I moved on and went to the economy counter and asked for “SUPERVISOR OR MANAGER” TO TALK TO. The lady in economy counter said “They are busy at the gates and are not available now”.
I sent my dad and niece and after getting into the car I called delta. The agent told me that I should have insisted to call supervisor and they should have called them. Based on my experience today I believe they are acting as a group and let me go without calling supervisor. I am a Delta Platinum Medallion for last 15 years and Diamond Medallion for 2 years and with service I got I am ASHAMED to say that. IN the last 6 months, because of me, my family took at least 8 Delta One Trips. I want to file a written complaint and I want to hear form delta and especially from the agents. I called delta they told me to write complaint. I wasted 6 hours so far. After 6 hours delta is saying it's virgin. I am like I paid for delta flight.
Tell me how a company can load a plane with passengers and their luggage, all appropriate customers, and meeting all criteria THEN DELTA AIRLINES, without informing the passengers, REMOVES PASSENGER LUGGAGE WITHOUT NOTICE. The airplane flies to Bermuda where passengers discover their luggage has “disappeared/vanished.” Flight members inform passengers that a huge amount of luggage was removed from the plane-before takeoff, and other “higher revenue” business items were stowed in the plane when passenger luggage was “bumped!” DELTA PROMISED TO SEND THE LUGGAGE the next day which was a LIE and DID NOT HAPPEN. In fact, Friday, Saturday, Sunday, Monday and Tuesday passed and STILL NO LUGGAGE, though many empty promises.
Imagine, going on a vacation paying to have luggage with you, and the luggage is basically discarded from plane/held hostage by the airlines, and you have no items from your luggage. DELTA IS SO DISORGANIZED, that it tried to send the luggage to BERMUDA AFTER THE VACATION WAS OVER! Even though they were well informed by us and aware of travel plans. We have flown Delta since the 1970s, and chose DELTA because of that trust. NO MORE, because they prove by action to be neither competent, organized, nor trustworthy. They also need to learn SERVICE RECOVERY!
A WRIGHT BROTHER RELATIVE
Delta Air Lines author review by Erika Armstrong
Originally founded as a crop-dusting company in 1924, Delta is now one of the largest airlines in the world. Each year, more than 160 million travelers fly Delta.
Business service: In addition to offering business-class seating, Delta also has a Corporate Travel Management division designed for the business customer.
Chef-curated menus: For a small additional fee, Delta passengers can enjoy a full meal.
Worldwide destinations: Delta offers flights to more than 325 destinations in 60 countries across six continents.
Trip protection: Add trip protection to your flight so that any cancellations or problems allow you to get reimbursed for the cost of the trip.
Vacation price pledge: Participating travelers can get a refund for the price difference if the same vacation package is available for less, plus additional credit toward future Delta vacations.
Delta Air Lines Company Information
- Company Name:
- Delta Air Lines
- Year Founded:
- 1030 Delta Blvd.
- Postal Code:
- United States
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