Delta Air Lines

Myself and 2 girls went to check in and realized one of my daughter's passport had expired (thankful we have Nexus) but custom border was close. Long story short, the check in clerk she (didnt have a name tag and I had forgotten to ask but supervisor's named was Dave) was sooooo accommodating and compassionate towards re-booking (for free) our flights, an extremely limited flight to St. Thomas, I actually was so calm and not even upset with myself that I cant travel until the next day. I was overwhelmed by the level of compassionate and understanding of the staff at Delta airlines. Thank you for making a frustrating human error and turned it into the best circumstances it can be. I am always grateful for you this situation. Thank you Dave and my check in "angel" at YVR airport. I am forever grateful of your generosity.

OMG. I did it so on October 23 this was my very first time flying. Nervous is a understatement. I about crapped my pants. Not to mention i had 4 children under the age of 10 to accompany me. As i boarded the plane it was pretty much smooth even though I did not know what to expect. At take off my 5 year old daughter screamed her lungs off i'm sure scaring other passengers. As a mom I had to stay calm even though my heart was in my stomach. In the air i was a nervous wreck but it's not like I could get off. The turbulence omg omg omg it was consistent even freaked me out more.

Our last 2 experiences with Delta have really helped restore my faith in humanity. About a month and a half ago, my wife and 6 y/o daughter missed their flight due to weather and terrible traffic. Long story short, they were put on the next flight. My wife asked if they needed her card number and the girl in customer service said, “We're not gonna charge you.” I almost fell over. A few days ago, there was a mix up in flights (again it was OUR mistake, not Delta’s). We were traveling with our 2 children and my mother in law. Luckily we called ahead to confirm. Turns out, my mother in law was departing out of a different airport. Again, they fixed the issue (the DAY before the flight no less) and AGAIN, didn’t charge us. After these experiences, I would HIGHLY recommend Delta to anyone. Keep it up! Unfortunately, we threw the paper out with these awesome employees’ names.

Since 2009 I have flown to Philippines for personal and business purposes. After using multiple airlines, Delta comes out on top for superior customer service. The staff are clearly motivated, engaged, and interested in any passenger needs. I appreciate so much that about every hour or so there are staff up and down the aisles offering drinks and one can always go to the kitchen area for more if needed. And the meals and snacks seem to keep coming at just the right intervals.

Highly recommend, the best company, excellent in customer service. My daughter booked two trips next month from American Airline and Delta. When I did change today, the two companies response are totally different. Delta customer service is excellent, they respond to the phone call immediately, an agent on phone resolving the issue with a warm heart, do the best assistant me, you will feel the world is beautiful because there are beautiful people.

Damaged baggage procedure from the flight from January 2019 is never to end. What one should do to have it concluded. A seafarer has been dealing with this for a year now. Numerous e- mails, calls, misinformation that payment has been settled, but actually it has not, not followed up- time gaps filled with silence, family members being embarrassed over x visits to the bank and being sent back, precious work breaks spent resolving and chasing assistance, new account opened specifically for this case in order to do something from my side and still nothing. An ongoing nightmare with Delta Airlines over a single damaged luggage case. Disgrace!

I travel as a family of 4 with 2 kids under 6 years of age. As a family we had over 400lbs of luggage allowance and we used less than half and yet the Delta staff made big fuzz about being 3-5 lbs above in a couple of luggages. So we had to bend backwards to redistribute belongings for 30 minutes. Then we get on the flight and we have again allowance to put 4 carry ons in the overhead bins and this century old attendant (just to give a sense of her experience without discrimination) gives us hard time, discrediting the allowance of the two tiny kid’s backpacks and doesn’t let me put my own backpack in the overhead. I tell her she is unreasonable and argue of my rights and she threatens to throw me off the flight!?! This is Delta, a crappy airline without sense of what service business is about and with personnel incapable of using judgement and reason.

I am traveling with my son who has a disability. We arrived at the airport very early on a connecting flight in 3 hours that is half empty. I asked to be put on this earlier flight due to a high winds advisory in my home airport and my son's disability, which makes long waits in a busy place challengings. I provided documentation from weather.com of this advisory. Delta loses nothing by putting me on this earlier flight and only to gain my customer satisfaction. However, their customer service agents refused offering no explanation. Teresa at Montego Bay was my last conversation and she was not polite or helpful. I have routinely made similar switches to an earlier flight on Delta and other airlines even when no wind advisory existed. I will think twice about using Delta again due to this poor service.

I booked a flight before the holidays and had to make changes, the online system would not let me so I had to call and have an agent cancel the flight. The refund never got posted to my account, which started a bunch of calls from my end and multiple agents trying to figure out what's going on. I have been given multiple conflicting stories and several apologies which still did not fix the problem. A part payment eventually went through and I had to call again and was told "another department deals with this issue, call them". So again more calls were made, this experience has taken close to 4 hours of my time over many calls to get this situation resolved. Delta should have much better safeguards in place for customers' returns of money. Being told that system errors are the cause are not good enough explanations and how many other times could this have happened to customers??

Traveled from SFO to MSN (Madison, WI) through Delta. I had the connecting flight from Minneapolis−Saint Paul International Airport to MSN. Since my seat (flight DL 1309, departing at 8:40 pm from MN on 3rd of January 2020) was not allocated I went to the desk requested the woman to allocate my and my wife's seat numbers. She said she was working on that. After an hour I went back to the desk, she rudely responded back with a question, "Did I call your name." I was waiting for the announcement of my name and it never happened. She announced more than 20 people for seat allocation. After the Boarding announcement, I panicked and went back for seat numbers. She gave a rude look and printed 2 boarding passes with seat numbers different rows for me and my wife. When asked her she said 'thats all I can do'. I'm unable to conclude why such a bad treatment to me. Is this because I have a brown skin?