Delta Air Lines Reviews

To date I have not received the purse or a response to 6 or more messages left at the number provided to me 801-744-4593. Finally on 11/14/07 I drove out to the Grand Jct airport (I could not get a phone number for the local Delta/SkyWest office. When I got there I spoke with a Delta/SkyWest rep named Heather. She was very apologetic and tried to help me. She also tried to call the number in SLC and got only recording after recording. She told me that she would send an inquire over the computer and see if she could get an answer. She said she was told it was a SkyWest problem since it was a SkyWest flight and that they do not have a lost and found! DUH!

It's now been nearly a month and I am getting more frustrated and angry by the day. They already admitted they had the purse and promised to get it returned to me. I did not LOSE the purse...it obviously came out of the suitcase that the baggage handlers tore to bits.

In addition to my blood pressure being effected, the time I've spent on this idiotic problem I am out a purse valued at $210.

Five days later, after having spent 15 hours on the phone with no one who can give us any real information were the bags truly were, we concluded that the Delta bag tracking system is so faulty that there was no point in trying anymore. Instead of service representatives tracking the bags, they were trained to apologize profusely and then give an incorrect number to call. They could not venture beyond the basic phrases of English; the outsourcing of services comes at the expense of customers.

I have lost my clothes, makeup, personal items and luggage with no reimbursement. The cost was well over $1,000.00. I also lost a vacation day at work. Most of all, I had to endure both the nastiness and then the non-response of Delta and its representatives. It is difficult enough for me to fly, but then to pay for something and to get this horrendous treatment is just vile.

When the box arrived on the belt in Madison, I could tell it had been badly damaged. So much so, I had to have the Ritazza cafe person bring me a new box. The NW counter said nothing could be done. As I was heading towards my car, the case crumbled, and shattered glass fell on the floor. After retrieving the non-broken bottles (7 had broken, 5 remained), I put my luggage in the car. When I returned to clean up my mess (I had even got a janitor to help), and cutting my hand in the process, I was yelled at by the NW ticket counter person that I could not touch that, the police were coming.

The NW counter had accused me of breaking all the bottles on the floor (I had not broken any, they had), which was a boldfaced lie. After several other people who were in line backed up my version (that NW had broken the bottles and when the case collapsed, it caused the mess, the police took me to a back room where they apologized and bandaged my cut hand. I left without further incident.

I am a Platinum elite flyer and was seriously hurt by NW's actions, they are just awful and it is best for your soul and sanity to avoid interaction with them as much as you can (check in online, if you must check a bag, make sure it's under 50 lbs. to avoid them making a big deal about your bag, and get there in plenty of time so you can relax at the gate). Carry on if you can, avoid the counter crew altogether.

All my clothes need to be dry cleaned, and some were spoiled because of colorfast material and had to be thrown away.

When we arrived at the Crown Room, the supervisor told us we could not enter because we were traveling on points. This limitation was not mentioned either time I asked before the flight. Then the lady said that we could come if we paid $50 each. I was outraged. On Delta website, they ask for $25 each for a single day. I want a reply from Delta Air Lines.

I have a ton of points through AmExpress and I had to leave 2 days early on our trip in spite of first class was vacant at the time. Agent said that on certain flights there are no seat available for points.

When I arrived in Detroit I found out that my connecting flight was canceled. The reason given for the cancellation was no available crew. I was told that service from Detroit to Grand Rapids (MI) was unavailable because of crew shortages and I would have to purchase a ticket with another carrier in order to get home. However, the Northwest ticket agent said that I would be entitled to a partial refund since they were not able to provide the service I had booked. She took all my information and printed out a copy for me. I also was unable to collect my baggage in Detroit as it had become lost.

In order to get home I had to call a friend to come and pick me up in Detroit and drive me to Grand Rapids (about 3 hours each way).

My baggage miraculously appeared in Grand Rapids later that same day. I am still unsure of how this was accomplished. Did they send it with some other airline? Did they route it through a different city? Did they beam it over? I just wonder how they were able to get my luggage to my destination so efficiently without offering a single option for flying ME there.

I knew that I would have to wait up to 90 days to get my partial refund, and after almost exactly 90 days I got a letter in the mail. It was from Continental Airlines, not Northwest, saying that they were unable to process my refund request because I was not their customer. So apparently my complaint was registered with the wrong airline. When I attempted to contact Northwest about the mix-up I was told take it up with your credit card company and see if you can get them to take it off your bill. I decided not to pursue that route, as it would be dishonest and possibly fraudulent.

So in the end I was not only inconvenienced by a canceled flight that Northwest would not reschedule, but I was refused a refund for that flight. I paid for a service that Northwest refused to provide, and refused to refund.

It is very frustrating to have racked up so many miles while planning to use them and when the time comes...It becomes the impossible...As I said my destinations and dates were extremely flexible and still they were unable to accomodate me unless I could stay somewhere for a week to 10 days...They have made it impossible!and i think its really bad business...

I had to end up purchasing tickets from United Airlines to Atlantic City and another to Chicago while these miles I have and companion ticket still sitting apparently worthless and unable to use.

We bought 2 tickets on 4-9-07, they got paid $706.00 on 4-10-07 from our

discover card.

We then decided to go in a day earlier then before. I went on line on

6-14-07 and it was to cost

us another $100.00 Change Fee per ticket. Well they took out $1184.00

they over road the banks

amount. She did

and won.

Now N.W. is suing us for the full amount on top of what we already paid. I

feel this is triple payment

why would anyone pay

another $984.00 for going in a day early?

We filed a complaint/claim within our 7 days only to receive a letter 8 weeks later with Delta "respectfully declining our request for payment".

Please explain to me how they get away with this? Are their employees not held to the same standard that most employees are?

No one in their Asian office can speak english.

They have severely limited my ability to conduct business in the Asian market with their extreme incompetence. However, I think it is their complete lack of sympathy and assistance that makes me wonder how they stay in business.

I will NEVER fly Northwest Airlines again. If you don't want to wind up like me, I suggest you avoid them.

I booked flights for August 14, 2007 online at Delta.com. I thought, from reading the conditions on the vouchers, that we would get a credit when we checked in. However, I was told by Pat Gledhill of Delta that you have to phone or go to a Delta ticket counter to make the reservations and get the credit.

I cannot find on the credit voucher any such aforementioned restrictions and feel Delta is just trying to avoid paying for their overbooking in 2006.

I don't expect you to pay for my losses,but I should be compensated in some way. You took my seats n spite of my calls on the road

the flight 565 had not taken off, and I could have been seated. You absolutely ruined my vacation.

I was charged $200.00 for a flight that went on sale a week later for about $118.00, to the same destination. My flight is not until the 6th of September. Well in advance for this to be changed.

Needless to say, he didn't arrive in Rochester, NY until Midnight to spend the summer with his Father. Then when he did arrive, his luggage was missing. We had to get Delta to find the luggage and physically deliver it to my son's Father's address - THE NEXT DAY! This was very upsetting.

We were told that this whole delay was due to the flight attendant not getting him to his connecting flight on time - and Delta apologized.

Today, my son was supposed to return home. He was supposed to leave Rochester, NY on flight 1530 and arrive in Atlanta at 8:30am this morning. However, when my son's father took him to the airport this morning in Rochester.. the Delta Representative said that my son's seat has been bumped. That basically, he doesn't have a seat on the airplane anymore!

Anyhow, I am furious.. because he is expected to register for school tomorrow and I have taken time off from my job to pick him up today. Now we are told that it will have to be tomorrow. MY COMPLAINT IS THAT DELTA TREATS UNACCOMPAINED MINOR CHILDREN WITH NO REGARDS AND NO RESPECT!! This is so ridiculous... I need him home TODAY!

Flight 576 Minneapolis to Orlando

Young children (3 years old) given seats separate from parents. One family - part of a larger group left in the departure lounge in a distressed state believing they would be separated. Children very distressed and crying as a result of the seating fiasco - especially as they had already endured a 8 hour flight from Gatwick.

Flight NW43 - Orlando - Detroit:

Again young children seated apart from parents leaving cabin crew to sort out the mess and deal with the resulting distress.

Flight 32- Destroit - Gatwick:

Food inedible. Cabin crew unhelpful - only came round once during the night with water. No Duty Free.

It requires 250,000 miles for these seats, yet nowhere on their website do they tell you this. I researched through early February 2008, finding many flights with no seats taken sans one for the Sky Marshal. Furthermore, if you do chose a SkySaver award of any kind for international travel, you can be routed through up to 4 airports and take up to 26 hours to reach you destination.

Delta has changed SkyMiles awards so much that it is impossible to book an award seat to an international destination for normal miles, even in coach.

If the requirement is 250,000 miles to go business class, and there are no SkySaver seats in business class, they should state it somewhere on their website and change their award chart to reflect this.

Consequently, we never arrive in San Diego until noon time on Monday.

That is when the nightmare started. I was informed to wait in the baggage claim for my luggage. After waiting for 2 hours, I decided to approach baggage services, which told me that my 2 bags would go Brazil regardless and that both would be sent back and delivered in my house in a few days. After 7 days, I am still looking for any information. Every day I call baggage services I get a different answers, and obviously no one can send me an email to prove what they are telling me, neither can I talk to a helpful person. If you thought that airlines trace your luggage as Fedex or UPS trace their packages, you are completely wrong. The tags are apparently useless.

Upon arrival at the Charlotte Ticket counter the attendant informed my son that the reservations had been cancelled. My son called me in Minnesota to inform me of the situation. I immediately called Delta Airline and after several mintues was able to talk to a representative. He checked on the flight and said; the flight had been cancelled in June. I said this was not possible because we had checked on the arrangements and had confirmed and I was never informed of any issue. I tried to make other arrangements quickly to salvage My son's visit. I called my son about the Airline problem and about the flight arrangements made at the last minute (trying to make it work). Due to the late departure, extended connection time and the very late arrival it was decided that this was not in the best interest of these small children. We had to cancel our son's vaction and scrap all the plans for this important visit with me and my wife.

WHen I finally spoke with a Delta agent, my bags were added to a long line of other passenger bags, and I was told that they would be marked and forwarded to my final destination, without issue. I asked if I needed luggage tags or any paperwork saying where the bags were going, and I was told No, they will be taken care of. Go on to your flight. I arrived in Baltimore last night (an hour late), and I have NO luggage. Delta has misplaced all three of my bags, and as of last night the representative could not tell me where my bags were. I was given a reference number, and was instructed to check in on Aug 15th, and was told that Delta was sorry for my inconvenience. I have spent the day trying to locate my 3 pieces of luggage, to no avail. I have spoken with 3 Delta representatives (and was hung up on by the last), and Delta at this point in time can only locate ONE of my bags.

In the meantime, I have had to purchase refills of my medication, new underwear and clothing, and new toiletries, and was informed by Delta that I could apply for reimbursement however because I am staying at home there is a high possibility that I won't be reimbursed. As of this time, Delta still can not tell me where my other 2 pieces of luggage are, and they can not tell me when I will receive the one piece that they have located. In a time of heightened airline security, I find this highly alarming. Delta just simply can not find my luggage. TO boot, because I was instructed to check my camera through since it wasn't essential to my flying home, Delta said they will not replace my Camera if it is lost or stollen.

We have had to use double miles and twice pay for the flights because we could not use the Sky Miles.

Had this child been left by herself in the Newark airport and something would have happeneed to her, the consequences would have been tremendous for Delta.

I had to then go through Chicago, IL and connect from there to reach Richmond before night fall. I arrived at 8pm. This was a wasted day for me. I missed all appointments that day. On June 26 my Delta #5122 flight was scheduled to leave at 4:10pm. It left about 55 minutes late. My issue on the return flight invloves my baggage. We arrived late and I had to leave the airport without my baggage. The baggage had not arrived. My number was taken down and I was told that I would be called at the time that my baggage came in and my baggage would be delivered by 8am. i called into 18003258224 to check on my baggage. i was told it was being track, i would be called when my baggage came in, dont go to the airport because they were very busy. I respected that untill my 4th call of the day. I was told to call back in a 2 hours on the first 3 calls. I only came across my baggage by going up to the airport myself, against the suggestion of the phone operators.

I have no clothes, and also my 10th year old, I have no choice tomorrow to get some because of their smell, even after a shower it still there, I have no night clothes and also Brittany tonight. I feel dirty and don't even dare to go out, my daugther clothes got dirty during the flight and I feel uncomfortable to bring her places.

Fooling people to think they will get deals and then when you try to redeem them there is no luck ... at least using skysaver. Also their web form does not allow to search easily for ONLY skysaver tickets. It has been frustrating experience. I currently have close to 100k miles which i cannot use to destinations i want to go all throu this yr. ANd to top it i used to pay 80 bucks a yr to Amex for the delta skymiles credit card. That card i have closed recently. I wonder if someone somewhere is taking this matter with the FTC or to the courts?

Then they paged a Doctor to see if it was broken. The Doctor said it wasn't broken, just a little crushed. My finger was throbbing for the rest of the 3 hour flight. I know it was an accident but I shouldn't have to pay for it. When we got to vegas the whole weekend was shot because walking with your hand down, is amazingly painfull always throbbing. I had intense pain for 3 days, not a way to begin a vacation. I really feel We should be compensated for the trip, because I couldn't do much walking with all the throbbing going on, especially in the heat.

I attempted the self-service check in, but the kiosk directed me to an agent. So I reported to a Northwest agent and told him Id like to check in for the flight. He tersely told me, You are not flying anywhere. I thought maybe there was a maintenance problem and asked why I wouldnt be flying. He pointed to a sign and replied You are too late. I looked at the sign and it said something about having to check in 45 minutes prior to departure. I thought he was kidding with me and asked him to check me in. He said no as I wouldnt make it to the gate on time and that the flight was now in control of the gate agentso I was too late.

I told him that neither my ticket nor itinerary had any such provision on it and again he pointed to the sign like that was enough to provide sufficient notice of something so important. I asked him what could be done as I took 7 days of leave to visit my folks before deploying to the Middle East. He finally booked me to fly stand-by on a 12:30 pm flight. Unfortunately, that flight was cancelled for maintenance and I finally got out at 3:30 pm. The other agents were a bit harried, but nowhere near as rude and unfriendly as the first ticket agent.

The other person at the counter when I arrived was there 50 minutes prior to departure and another Northwest ticket agent told her she was too late as well! That she would never make it to the boarding gate on-time. Well, Tampa IAP is pretty darn small and user-friendly. It took us 10 minutes to reach the gate, which included going through security. Like I said, there was hardly anyone in the airport.

My biggest complaint is the lack of customer service on the part of the ticket agents. If we were truly too late to board, they could have been a little more diplomatic. I fly a lot and have been much later twice before with other airlines, and they bent over backwards to get me on the flight. Talking to some others later in the day, I heard that NW877 was overbooked, and we probably wouldnt have gotten on anyhow. If that was true, Id rather have been told that rather that some tale about not being able to get to the gate on time!

He was throwing it off the conveyer belt (the belt that carried the pieces off the plane) - about a three and a half foot drop. Once they were on the ground he would take the lighter pieces over his head and throw them as forcefully as possible into the cargo containers. He was dragging the larger pieces on their fronts across the pavement then throwing them into the container. In between the cargo containers and the conveyer belt he was dragging his feet and looking very upset. I feel this is important to note since some people may think he was an overzealous employee who just needs to take more care. This was not the case, everything he did was in a purposeful manner. He was actually trying to do damage.

Although the other two employees were doing their job normally, I also find them at fault for not stopping their co-worker from destroying luggage. I was already upset, but then I saw my luggage. As luck would have it, the disgruntled employee took two of our four pieces. One was a large American Airlines brand suitcase. Another was a Samsonite hardcase suitcase. He pushed them both off the belt before they even got to the bottom of it. The Samsonite landed on its corner and the other on its front. He then proceeded to drag them on their fronts to the cargo containers.

I told the flight attendents what was happening. They were understanding but said they can't do anything and that I would have to complain to someone at the counter once I got into the terminal. Once we got to a counter inside the airport I asked for a supervisor and told him what had happened. He handed me a critique form. I can understand their need for a critique form, but a more suitable response would have been to seek out the employee immediately to keep him from doing more damage to customers luggage. I filled out the critique form, but have not been called or emailed yet - a week later.

When we received our luggage, the hardcase was broken on the corner it landed on, and the other suitcase was permanently stained with oil and dirt from the ground it was dragged on, and it was also frayed. Inside we had coffee mugs from Bulgaria that had been broken, these were wrapped in a way that if they had been handled normally, it wouldn't have happened. I work overseas for the U.S. Department of State and fly back to the U.S. on average once a year. Northwest Airlines can be assured that it won't be with them anymore.

The next day, at the airport, I checked those two bags with Northwest, watching the workers send my bags through the X-Ray machine. I then proceeded to the ticket counter to get my tickets. When I arrived at my parents house in Erie, Pennsylvania, I discovered my laptop computer was not in the bag I had packed it in. It was gone. The next day was Thanksgiving Day (November 27th), and my father and I went to the Erie airport to report that my laptop had been stolen.

We filled out a Damage Report with Northwest. After the report, I spoke with TSA (the Transportation Security Administration) and the airport police. I filled out some papers with TSA, which have been mailed. I contacted Northwest, and was told to send a fax to them with the laptop information, which I did, on December 2, 2003. Ive also filled out a police report with the Erie, Pa. Airport Police. The airline is obviously responsible for the theft or my laptop, since my luggage was in their care.? My laptop computer was stolen in either Los Angeles, Detroit, or Erie. I believe the theft either occurred in Los Angeles or Detroit. I doubt TSA stole my laptop, and that only leaves the workers of Northwest.

I have all the information from the incident, including the number's I've called, the faxes I've sent, etc. Northwest Airlines sent me a letter, stating I shouldnt pack valuables in my suitcase. This advice does me NO good. Perhaps they should have told me this BEFORE my laptop was stolen. No one from Northwest told me not to pack valuables in my suitcase, nor was it mentioned on my ticket or on the pages of Yahoo Travel, where I had purchased my ticket. Northwest is to blame because Northwest is hiring thieves who steal and walk out of Northwest with the stolen merchandise of their customers. Northwest has done nothing but offer petty apologies.

I'm a graduate Professional Writing student at USC. I write fiction, nonfiction and screenplays. As a result of the theft, I lost some pieces I had written (thank goodness I made a backup disk a week before the theft), I had to buy a new laptop, and I was pained emotionally because of the incident. I felt, and still feel very wronged, and taken. It makes me sick to know someone has my laptop with my personal files.

Losses of this kind are usually covered by homeowner's insurance. Karl should call his agent. And in the future, he should carry his laptop. Valuables should never be checked as baggage.

At that time we were instructed to go back to the ticket counter. My family had left assuming my flight had taken off. I had to wait 2 hours for my family to arrive home so I could call them to tell them that they were to come back 2 hours to pick me up because the next available flight NWA were able to give me was for Tue. Dec. 2nd at 6:15 AM to Memphis, TN to Tampa, FL, arriving at 12 noon!

Since we live 2 hours from the airport that was really inconvenient for us. We had to stay in a motel close to the airport. The n! ight before my return flight, we w ent by the airport to confirm my new flight arrangement before we went and spent money on a motel. NO ONE could help me. So, we just took a chance on the flight not being cancelled or delayed and spent the money on a motel. When I returned home to Tampa, FL, my supervisor was furious with me. For the money I spent for that trip, it made my holiday a nightmare.

There were 150 seats total on that plane. Out of 30 seats that are filled, that does not leave a high percentage of seats that were made available for Sky Mile users. Delta then had the nerve to tell me that for an extra 30,000 Sky Miles per ticket I could have as many tickets on that flight as I wanted. Sounds like extortion to me!

The Delta agent told me that the certificates were being mailed in batches on the 15th of each month beginning in September. He told me that I would most likely receive my first voucher in the September batch and the second one in October. To date I have received one voucher, with a letter attached dated 10/20/03. My initial reservation was to expire on 10/30/03 if it was not ticketed. I called Delta the day I received this voucher and they told me they would extend the reservation to 11/13/03.

I called this morning (11/12/03) and was told that the reservation could not be extended further and that I could use miles for the extra ticket and would need to pay a $75 rapid redemption fee. Delta knows that I flew more than necessary to earn these vouchers. I should not be required to pay any fees for expedition.

This was my wife's birthday present. I just hate Delta and the way they treat Gold Medallion members.

Our service was also horrendous. One drink was offered and that was before take-off. Dinner which was steak and pototoes (nice type of meal) was literally refrigerator cold, left-over style. Many people complained about this and there was not response given. We arrived in Hawaii, but it was not 1st class service and the Delta agents agreed and told me to write a letter to Delta Corporate Care for a possible compensation.

I sent a letter, fax, email, and made many phone calls to chase Delta for a response. Delta finally responded after 4 1/2 months with a compensation of 12,000 sky miles. That to me was a slap in the face. We spent 120,000 sky miles, where does 12,000 come close? 30,000 is needed to go anywhere round trip. I sent a rebuttal letter and continued to chase them down on responses to that and was told thanks but that's all we can do.

I responded to an email from Gail one stating I was not happy with the compensation and that I would like to know who above the corporate care I could take this issue to. Gail called me (YES CAN YOU BELIEVE A TRUE PHONE CALL) and stated I was lucky to be given that. The staff on that flight went beyond the call of duty and that I should be happy as 5,000 sky miles are normally what is ever given.

I responded stating this was a first class flight and it was their equipment that avoided me from enjoying the extras and their service from enjoying the flight. Gail then responded, "Would you like me to take the miles back". That to me was enough of dealing with Delta.

I understand airlines have problems, but I've spent good money with them to have racked up those miles and I would have appreciated at least 30,000 to be that much closer to saving up to another 1st class flight. Not only was the service going to Hawaii so awful, I truly don't understand why a customer who has a complaint needs to chase you down to get a response.

I would recommend for anyone to fly Continental over Delta any day. My mother had a delay of 3 hours, made one phone call and was given two $150. vouchers to use on future ticket purchases. One phone call, no letters and was compensated immediately. Simply amazing the differences in the companies. This has not been the only problem I've had with Delta, but I will say it will be the last. I will do whatever it takes not to use them for future travel plans.

I arrived at the terminal 20 minutes prior to departure. (St. Cloud is an extremely small terminal) I WAS THE ONLY PASSENGER/CUSTOMER/PERSON IN THE RECEPTION/LOBBY AREA OF THE TERMINAL. I was told that I could not be processed through security in under 30 minutes. My luggage consisted of a duffle bag, as I had to travel light because of the small plane from Raleigh to Myrtle Beach. THERE WERE AT LEAST 4 MESABA EMPLOYEES STANDING AROUND WITH THEIR HANDS IN THEIR POCKETS! THE PLANE HAD NOT ARRIVED AT THE GATE YET! I offered to empty everything out of my bag. "No ma'am I cannot get you through security in under 30 minutes."

I was wearing shorts, a shirt, bra, panties and tennis shoes. I offered to ship my bag UPS and just get on the plane with my credit card and driver's license. "No ma'am I cannot get you through security in under 30 minutes." There are at least four employees standing around doing absolutely nothing....and THEY CAN'T GET ME THROUGH SECURITY IN UNDER 30 MINUTES? THE PLANE ISN'T EVEN HERE!! I was put on a much later flight...Therefore, I arrived in Raleigh at 5 PM rather than 11am. The connection to Myrtle Beach was unavailable in the evening so I had to rent a car and drive nearly four hours alone in the dark on unknown roads, missing the meetings that afternoon and the welcome reception that evening.

I understand the importance of security at the airport. If the airport would have been too busy to get me through security -- that would have made this horrible experience a bit more understandable.

I am out about $200, missed the first day of the two day meeting, not to mention my husband's time driving me to MSP.... all because I arrived 10 minutes late to the St. Cloud airport. Seems pretty severe doesn't it?

Naturally, on the way back to Dayton, I called to confirm our meal request, and then asked the telephone rep to confirm to me that we would get food on the flight back. I said, "What do I need to do to make sure we get a vegetarian meal on the way back?" Her answer? Believe it or not: "Pray."

While on the plane a travelling companion was sitting in a position to view loading of baggage. She advised me that the bags were being loaded by no more than one person per bag, and they were being thrown into the baggage compartment. When retreiving bags at the end of the trip I found one bag had a smashed wheel and a second bag had the zipper split open and clothing was hanging out of the bag. Also in this bag a plastic bottle of shampoo was split open and had caused a real mess in the bag.

I picked up the phone and explained my requirement to the rep, during which she put me on hold several miinutes and asked for my Skymiles number multiple times. Finally she asked me for a credit card number to charge the service fees. I was quite baffled, since I was expecting it to be free.

So I told her that if I had to pay the service fees, I would have done it at the counter. She then advised me to call 1-800-323-2323 to get this done without a service charge. I went back home and called the 1-800-323-2323 no (at 9:30 PM CDT).I had the worst shock of my life when the agent told me that I had only 5,OOO miles remaining in my account. He said that somebody had converted 25,000, miles on 08/23/2003 (same day) into a certificate. I asked him who did that and his answer wast that they wouldn't know. However, he said that the certificate is in my name and I will receive it by mail.

It takes 6 to 9 biz days to receive this voucher and by the time my booking will be lost and travel date passed. After that I was transferred to his manager who didnt help much either. Finally, after feeling the desperation in my voice, he told me that they will try to get a nice agent to handle my case and that she would call me from Salt Lake City at 4PM. It was another hollow promise, never meant to be kept.

Nobody has contacted me yet and I am sure my booking would have lapsed. If ever I receive the certificate by mail, it will be quite useless to me. It is truly appaling the way such a big airline mess with their customers. My experience was extremely frustrating to say the least. I have serious doubts about the Delta Skymiles program and am beginning to believe that their aim is to discourage passengers from utilzing thier miles which they well deserve.

So, my child and I began our journey on 03 July 2003 flying business class from Kuwait to Baltimore, Maryland, U.S.A.. I flew business class so my 5 month old infant daughter can travel the arduous 30 hour journey in the most comfort possible. My flight KL 458 was confirmed round trip in Kuwait with a bassinet to hold my tiny and delicate infant. In Kuwait, at the airport, KLM was wonderful. They checked me in quickly. On the airplane, the flight attendants quickly assisted my daughter and me. All the attendants called me and my daughter by our names. They assisted me with the child restraint seat belt. They served me with non-alcoholic beverages.

The attendants told me before the flight that they would have a bassinet for me right after take-off and when the seat belt sign was turned off by the pilot. No later than 5 or 10 minutes they gave me a clean, comfortable bassinet with a blanket inside for my child. Throughout the flight, they were constantly asking me if my baby or I needed anything. They assisted me with making my baby's formula to drink. My baby and I were pampered and treated like royalty the entire flight.

As soon as I left the plane, I was greeted by another KLM employee who directed me to the business class lounge. Once again, the KLM lounge employees were were pleasant and helpful, which made for a wonderful beginning for our journey to the United States.

My wonderful experience has now come to a screeching halt as soon as I enter Northwest Airlines airplane Flight KL 6039. I take my seat and the flight attendant offers me a beverage. I request an orange juice which I receive nicely. I request for a child restraint seat belt for take-off. The flight attendant states that Northwest Airlines do not have this item. Just hold the baby in your lap, they stated. Then I request for a bassinet after the flight takes-off. The flight attendant says he is not sure if we have a bassinet, but he will check if we have one.

He states that we do have one. I ask if I can have the bassinet after take-off like, KLM did for me. The Flight attendant stated, Sir after we have served the drinks and the meals, we will give you the bassinet. I said that KLM gave the bassinet no later than 5 or 10 minutes after take-off. It was stated to me that Northwest does not do that for their customers. So after 15 minutes my baby forehead starts feeling hot. I check her temperature and she is at 39.7 Celsius. I gave her medicine for the fever and requested the bassinet again. Once again, the flight attendants said after we serve the drinks and meals.

So I put my 5 month infant with a fever in my seat and I sit on the floor blowing on my baby's forehead. The flight attendant asked me if I wanted a meal while I am sitting on the floor in business class (at least I had some leg room). I said not until I have a bassinet, I do not want to eat on the floor. Finally, I receive a bassinet after the meals were served. After installation of the bassinet, the flight attendants put a cardboard box in the bassinet for my daughter to sleep in. Of course, I put a blanket in the bottom of the cardboard box for my child to be more comfortable.

The service and food throughout the entire NWA flight was terrible at best from Amsterdam to Detroit. Luckily, my baby's temperature does return to normal before the end of the flight.

My next experience with Northwest is when I try to confirm my flight and bassinet on 15th July around 1200 hr. I talked to one NWA gentleman, who I give the information for me and my daughter. He told me that he confirmed the flight for the two of us, but there was not a bassinet confirmed for us because there was information missing. The information was my baby's weight and height. I told the man that my baby weighs 15 pounds and I don't know the height. I guessed and said about 32 centimeters but I really don't know. He said call back later that day to see if there was a bassinet available. I told him that I requested a bassinet before I left Kuwait. He stated that NWA does not guarantee bassinets, even for business class.

This is curious since I have the seat for bassinets, it is on my itinerary as bassinet for all flights and I assumed that paying extra money for the baby's ticket in business class that I would receive one. I call back around 1500 Hr to ask about the bassinet. A lady ask me again for my daughters' weight and height. I say 15 pounds and instead of stating 32 centimeters, which after thinking about it my baby was born at 52 centimeters, I guess and tell her 29 inches. The NWA representative tells me that the baby is too long and you will not receive a bassinet. I ask what is the height that she should be and she stated 26 inches. So I tell her I guessed at the height, so put down 26 inches because I really don't know her exact height. She said she could not do that because I already stated 29 inches.

I told the lady that I flew with her just 2 weeks with her on the same airline and she fit fine. It would be impossible to fly 15 hours overseas with a 5 month old infant who can barely hold her head steady for more than 10 seconds. She said again, you can not have a bassinet because you already stated 29 inches. I asked to talk to a supervisor. After 5 minutes of being on hold, the supervisor already made her mind up about the situation before I talked to her. I told her I paid around 500 dollars to have my baby fly with a bassinet and luggage. She has her own ticket. This NWA representative was rude, loud and would not let me finish a sentence. She would actually talk when I was talking and I was begging her to please let me finish one sentence.

This woman was not customer service oriented. She did at the end say to me that we will put in the computer 26 inches but the purser will have to check to make sure she will fit. I thought this was ridiculous considering she fit just two weeks ago, but I finally finished conversing with her. I know this conversation was recorded and I only wish NWA and KLM will listen to the phone conversations that I had with NWA representatives.

Then came the inadequate service again from NWA at the airport on 16 July 2003. The lady behind the desk said you are confirmed sir, but not your daughter. Then I had to pay 135 dollars for my baby's carry on luggage. The lady said that a baby cannot carry luggage. I said either can a 5 year old child but a 5 year old can have a carry on. A baby needs things for a 30 hour flight just as I need things for a 30 hour flight. I believe this policy is ridiculous.

Then the NWA representative stated I had to pay taxes for her to fly. I asked why since we both have pre-paid round trip tickets. After about 10 minutes and a phone call, she waived the taxes. I said you should since I already paid the ticket, including taxes already. After about 30 minutes in business class check-in, I get my luggage through the NWA representative. I fly to Detroit on Flight 5142 on 16 July 2003 at 1810 hr., and of course there was no child restraint seat belt again. On such a short 1 hour and 40 minute flight, they do not provide a bassinet, which I can understand. When I go to the business lounge I ask the NWA lounge representative if I have a bassinet for Flight KL 6048. They look at my ticket and stated yes because it is on your boarding pass ticket showing bassinet. So we start our flight from Detroit on 16 July 2003 at 2135 hr. Before I enter the plane with my child I check my small stroller that could have fit in the storage spot for jackets with the flight attendants.

I was greeted by a very nice flight attendant whose name was Jan. I asked her for a bassinet after take-off. She said no problem, I will check with the Purser, named John. The flight attendant, Jan, stated that the Purser would not allow a bassinet for my child because she is too long. I asked to talk to the supervisor about testing the child in a bassinet first or I would not fly on the plane. Jan, the poor flight attendant caught in the middle, politely agreed to pass the message. In about 5 minutes the Purser, John, came to me and said that we will grant your request by letting you leave the plane and taking your luggage out of the cargo holding area of the plane. He also started to remove my carry-on luggage. I told him that I want to have a bassinet to see if the baby fits. He stated I can tell the baby is "29" inches long because I am a registered nurse.

I told him that I want to see a supervisor and I will not leave the plane until then. So the Purser, John, said I will call the police to take you off the plane. While he is saying this, my 5 month infant is crying. I tell him, fine call the police then. All of this taking place, I did not yell, curse or become unruly and there are other flight attendants and passengers as my witness. The only person hostile is the Purser, John.

Finally after 10 minutes the supervisor enters the plane and politely states, sir after the plane takes off, we will provide your baby a bassinet to see if she fits. If she fits, she can use the bassinet, if not you must hold her. I told the supervisor, that is all I was requesting in the first place. After he left, Jan, the nice flight attendant apologized and said she is so small I am sure she will fit.

After the plane took off and the seat belt sign was turned off, I place my 5 month old infant in the bassinet (frame with a cardboard box with no cover) and she fit like a glove. I also took digital pictures to attest to the fact. Of course, the Purser, John, never came to me or apologized for his rude behavior but Jan so nice it made up for the Purser, John's, rudeness and humiliation of me and my child in front of all the passengers on the plane.

Finally, I went back on KLM's airplane to Kuwait on Flight 457 on 17 July 2003 at 1615 hr. and of course everything was perfect. The much nicer bassinet was given to me within 5 minutes and my last leg of the flight was wonderful. How can the European flight treat me so kindly and special and its sister company treat me like a criminal, with hate and disrepute I will never understand.

I recommend KLM highly, but of course I will never fly Northwest again. And the bad part is that I will not be able to fly KLM to the States due to Northwest Airlines. I truly believe that KLM cares about the concerns of its customers and Northwest Airlines only cares about Northwest Airlines and not its customers. As long as they got there money from the customer, the hell with the customer during the flight itself.

I told him that we were Puerto Ricans which makes us U. S. Citizens automatically. We were not going outside the United States. Puerto Rico is a commonwealth of the United States. Jeffery R said if we did not produce a Birth Certificate or a passport we would could not get on the plane even though we had current driver's license and would lose our tickets. It was our responsiblity to have had a passport or birth certificate to travel to Puerto Rico.

My husband flew to Puerto Rico and back in April on Jet Blue and he was not required to have a passport or a birth certificate. Jeffery R was very rude and said that Delta Airlines requires a birth certificate or passport when traveling outside the United States. We asked to see his supervisor and he said that there was not a superviosor availible. I had to call my daughther to have her go to my house and fax a copy our birth certificates. He even asked us for a green card.

Puerto Ricans are U.S. Citizen and are not required to have a green card. U.S. law does not require that U.S. Citizens traveling to Puerto Rico go through customs. Puerto Rico is part of the United States. A person who is born in Puerto Rico does not need to go to immigration to live in the continental United States. If Delta Airlines wants to discriminate against Puerto Ricans and require them to have a passport or a birth certificate or a green card they should spell it out on their ads.

I have travel back and forth between the continental United States through many different airlines and have never had been subject to discrimination for being a Puerto Rican. Delta airlines needs to let customers that purchase their tickets who are Puerto Ricans that they are not considered U.S. Citizens under Delta Airline's system and Puerto Rico is not part of the United States according to Delta Airlines.

I gave Hawaiian Airlines the information provided me on March 25, 2003, over the phone from the Northwest Airline Agent, and they couldn't locate my ticket, or any information at all related to my upgrade. I had my fiance from the mainland get on the phone (as Northwest puts you on hold for VERY long timeframes & I was on a cell phone) to try to resolve this issue for me. They couldn't locate my reservation, initially, at all. They could not even look up my record of travel with them on March 4, by my name! They said they needed the credit card I used to book the flight. Well, I booked through Expedia.com, so they had no record of this transaction, but I FLEW with them, and later they took my credit card for the upgrade -- so, where's a record of my conversation?

I'm stuck in Hawaii, with a ticket I paid over $900 for, without any record of my transaction. How convenient for Northwest. Now, I am fighting to get back on the plane home. My fiance spent 5 hours on the phone last night just trying to get someone to understand what I had been told, and how they made the error on their end. At 11pm, she finally gave up, and was told to call Customer Relations in the morning. Frustrated, and tired, what else could she do?

I KNOW that Southest Airlines would not have treated us in this fashion - at all. Where are the phone records of conversations made over the phone when he called in March, and gave them the credit card number and authorization to bill? How is it that Expedia.com knows about this change (it's even in their system, although the changes were made through NWA)? How is it that NWA can claim "well, we never charged your card, so your ticket is void?" Who gave them permission to void my ticket? I certainly did NOT. I gave them authorization to bill me, and because they dropped the ball, I have no way to return to my home. They need to be held accountable for their actions!

According to CDC's warning and the dangerous situation in Beijing, we don't want to go to China this year. We want to cancel the tickets or change the date for next summer because one of us is working in school and summer is the only vacation time for us to travel overseas for more that two weeks. We explained our difficult situation to Northwest and our local agency several times, the local travel agency cannot cancel the tickets if Northwest Airline doesn't agree to cancel.

Northwest Airline Rep. told us that they couldn't refund our tickets because we didn't buy the tickets from Northwest Airline directly. The local travel agency told us that they couldn't refund us if Northwest doesn't change the policy. We told them that we would like to accept the penalty, but they all insist that the tickets are non-refundable.

We spent $1,830 on the airfare. We want to cancel our airline tickets to China and we want some amount of refund from the Northwest Airline Company. As we know, all the Asian Airline companies refunded the tickets they sold out, even the "non-refundable" ones due to the emergency situation. Ironically, most of the American airline companies, such as Northwest, United Airline, which have more flights to Asia, don't want to refund the tickets to all customers.

These companies ignore our rights as customers! We just don't want to go to Beijing, China in this summer. We don't want to risk our lives! Nobody knows how long this epidemic disease will spread around in Asian countries. The United States Government tries to prevent this epidemic disease to come to US. If American Airline companies continue to ignore the danger of SARS, soon or later the break out of SARS will happen in United States.

The ticketing agent also inspected my identification (a copy of my birth certificate) and verified that it was sufficient for entry into Canada. I arrived in Minneapolis, however when I attempted to board the flight to Vancouver, NWA personnel refused to allow me to board, saying that only an original birth certificate was sufficient to enter Canada. They then agreed to pay for a night's hotel stay. Since this meant that I would miss the training class that I was to attend in Vancouver and since there would be no way to have my birth certificate sent in time (the next day there was to be a massive blizzard in Hartford), I asked that my luggage be unloaded in Minneapolis and scheduled a flight directly back to Hartford.

When I recieved my Guitar from them, I found that it had been extremely damaged. Far beyond anything that would normally be expected by airline baggage handlers. The guitar was in a custom made hardshell travel case. The damage was as though somene had taken a sledge hammer to it. Both the guitar and case were destroyed. I went to the luggage desk and filed a damage report. The next day I called NWA's central luggage desk. I spoke to Ms. Linda Kay, who told me that NWA would take full responsibility and that I was in fact lucky that I had been stopped in Minneapolis since international law limited liability to $640 for international flights.

About a week later I recieved a letter from Ms Rhonda Farmer saying that because I had traveled internationally NWA's liability was limited to $640. I then called Ms. Farmer and explained that I had not traveled outside the United States, that NWA had prevented me from boarding the Vancouver boud flight. I also explained that my travel agent had gotten NWA to reimburse my fare since they sould not have let me on the Hartford flight if they were not going to let me on the Vancouver flight. She asked that I FAX her a letter stating this, which I did.

This evening I recieved a voice call from Ms Farmer stating that because I was originally ticketed for Vancouver, it was considered international travel and that NWA would only pay $640. Furthermore she stated that I was lucky because had this been a domestic flight NWA would have no liability at all. I have confirmed that NWA's web site states that their limit of liability for domestic travel is $2500. I have not and will not agree to accepting the $640 offered. I insist on being fully reimbursed thr full cost of the guitar and case. I am flabbergasted by NWA's refusal to issue additional insurance at checkin.

I believe that since neither I nor my guitar were ever on an international flight NWA's limit of liability is $2500. Since I live in Connecticut it is very difficult for me to file suit in small claims court in Minneapolis.

Unfortunately, since Richard had an international ticket, even though he did not complete his journey, it's likely Northwest will prevail. It can't hurt to file in Small Claims CourtSmall Claims Court however. Since Northwest has facilities in Connecticut, Richard can file there. He would not have to travel to Minnesota.

Basically I doubt it is possible to recover baggage damage unless one airline is involved and you walk up to a counter with the damaged bag in person immediatly, otherwise don't waste your time.

This was not the case when I redeemed the points. I tried then to rebook my December trip in June/July/August. All of the frequent miles were sold. I am not sure if they ever had them. In either case, Delta is not representing a rewards program, they are profitting from mileage redeposits and misrepresentation

After I communicated to Neal that I would like to take a Monday morning flight, Neal proceeded to complete the ticketing process. I was put on hold while a hold was issued against my check card. Neal then spoke with me about my seat assignments. I was a bit confused and taken aback when Neal called at 4:47 PM to tell me that it wasn't until 4:02 PM that we had decided to re-book the flight. At that time (4:02 PM) it was too late to re-book using the existing ticket because the ticket in my possession had no value.

Neal explained that most airlines would allow you to re-book a ticket up to midnight on the night of flight, except for Northwest Airlines. He explained that I/we should have contacted Northwest Airlines to see if they could do something for me. Neal stated that he had called Northwest Airlines, but that he had no luck in getting the ticket that I thought we had booked. Lastly, Neal told me that I needed to call Northwest Airlines 6 hours prior to a ticket change. He then told me that it was 4:03 PM when the ticketing was completed.

Neal was helpful in trying to get the hold removed from the card that I was using to purchase the new ticket. He called me back ~ 30 minutes later to explain that the hold would not be removed until midnight the following night. After calling an airline directly and purchasing a ticket, I began to think about the sequence of events and became a little confused. I was sure that I had decided on a flight prior to the 4:00 PM take off time/deadline. With this in mind, I decided to call the bank to determine when the hold at been placed on the card. The representative that I spoke to informed me that the hold had been placed at 4:00 PM.

The difference in minutes resulted in an additional cost and some inconvenience for me, including: the value of one-half of the ticket that I purchased via Orbitz, one-half of the Orbitz processing fee, and the cost of a new ticket). The hold of $105.00 was not removed from my account until more than 24 hrs later, denying me access to funds.

On June 8, I exchanged these tickets for a lower priced fare of $689.11 each, at which time the Northwest Airlines Philadelphia ticket counter issued me a "refund application" on my Visa card. My Visa card company says that this is not a "credit" and therefore they cannot help me!

I have faxed Northwest Refund Department with copies and have not received a response. Getting through on the telephone is impossible.

As a result, I spent 80,000 Delta Skymiles for my trip in business class and only received half the service. My argument is that the coach miles redemption is 25,000 miles for a single direction and 40,000 for business, therefore they should redeem my 15,000 miles.

I claim the items were neither lost nor damaged but stolen while they were in control of Northwest. My attempts to discuss this with the head of Luggage Services were ignored and my letters referred back to the original Luggage Service employee I had been dealing with. I was told if I didn't agree with their interpretation of the limits of liability clause I could take them to court!

the web site.

When I contacted Delta Airlines they advised that there was nothing I can do
except take the business elsewhere. Even if I asked them what good is Frequent Flyer Miles
if I cannot use them. They said I could use them if I pay the extra fee and/or buy a Medallion

Membership. So in my mind Delta is running a bait and switch operation on their web site.

I am not able to fly to Phoenix and see my mother as to the way I want to travel and feel

At the Northwest counter in Narita I completed a refund voucher to be reimbursed for the difference. On December 7th after many calls not being able to get thru, I faxed a copy of the refund voucher to the number given on their voice mail. As of today I have not received my refund nor can anyone tell me the amount of the refund. After numerous telephone calls and e-mails I have not been able to get this resolved.