Delta Air Lines Reviews

Worst service ever. Flight canceled. Delayed 4 times. First lost baggage to 5 hours to receive after got to airport. No one could tell me where bags are or what time will receive them. As of yesterday still have not received. Got to airport at 11:00 am now 5 pm.

On June 4, 2025, I attempted to check in with Delta Air Lines for an international flight from Myrtle Beach, South Carolina to Lagos, Nigeria. During check-in, the Delta agent informed me that there was an issue with my visa. I calmly explained my situation and asked for help, but I was abruptly told I could not board the flight and was denied the opportunity to speak with a manager or seek a resolution. I was told I would have to reach a Delta agent via the phone to reschedule my flight. There was a long wait time to speak to a Delta agent over the phone. One I was connected to a Delta agent over the phone she was very helpful and pleasant. She told me the agent at the counter could have called a red coat to assist me in this situation.

Rude awakening here from "Delta Cares." Last trip due to their mismanagement, we missed a connecting flight. We lost premium seats we had paid for and ended up in the very rear of the plane a day later with no compensation. THEY DO NOT CARE.

Delta is not trustworthy. Do not fly with them. My flight was scheduled to go to Orlando and connect in MsP. The pilot landed in Sioux Falls and they wouldn't fly me out again for 24 hours. The rep told me to rent a car and they would reimburse me. I rented a car and drove to my connection and have the text string. They are now rejecting.

The worst company ever... Delays after delays and nasty staff. Always had delays and they don't care about anything.. They never compensate for mistakes or flights that I have missed because of delays.. Please stay away.

Always delayed. Never ever got anywhere on time with any Delta flight. Pathetic airline/bad management. Missed my daughter’s birthday party. It’s been my 8th flight with Delta this year. All flights were delayed. Shame!!!!

Every time I fly with this airline, it’s a terrible experience. There’s about a 90% chance my flight will be delayed, and it’s become almost expected at this point. It doesn’t matter what time of day I fly or what airport I’m departing from—it’s always the same story: delay after delay. The most frustrating part is that customer service never acknowledges the issue. Not once have I received a genuine apology or even a simple explanation. Instead, I’m met with vague excuses or complete silence. It’s as if they don’t care about the inconvenience or disruption they cause to people’s schedules. I’ve missed important meetings, lost hours of sleep, and spent countless dollars rearranging plans because of their consistent lack of reliability.

Very great professional staff. Delta also have connection over in the East so I was able to change my flight to Johannesburg from Johannesburg to Cape Town with ease. Credit was applied to my account and very nice customer service. Smooth ride.

My second time traveling on Delta Air Lines. First experience was good but I flew from St Louis to Jamaica on the 19th of May where bathroom cleaning products was taken from my luggage and lysol without a valid reason. Have travel other airlines and other airlines and check on the same set of stuff and when I arrive at my destination nothing missing so I want to know the reason why I can't take bathroom cleaning products to Jamaica and lysol.

I traveled from Austin to Chattanooga and returned on May 17th. I had 2 knee replacements in last 14 months and requested a wheelchair at each airport during trip. When arriving in around 10:30 am on the 17th, there was no wheelchair and was told by the gate agent with Delta it may be at least an hour to get one. We were near the last terminal from where you go down to baggage claim. I wrote Delta an email re: this and a few days later got a response that they got my letter and it may be 30 days before I hear from them. This is totally unacceptable.

The airline hosts and hostesses are very rude. None smile or greet you entering the airplane. Delta has gone way down in service manners. I recommend United Airlines as better. I flew from FLL to ILM and the people working for Delta are so mean and rude. Very poor customer service. I had not flown Delta in about five years - and I plan on waiting another five years before trying it again.

Sitting in the airport in MN, on May 21 at around 2:50 at Gate A7 waiting to go to Toronto, a little boy about 6 years old threw water from a bottle at a pilot sitting opposite this family. The pilot/worker has my highest respect. He never got upset and found out from the mother that her son has Autism. Daniel ** was very professional and deserves praise from all those around him.

Plane is always clean and people are friendly. Comfortable travel experiences. Enjoy traveling and booking with Delta. Website is easy to navigate. Flights are generally on time and not delayed. Little pricey flights but decent.

The service from Delta in terms of customer service is horrible and unacceptable, in my opinion. Due to circumstances that were out of Delta's control, the flight was rerouted to a different airport in a different country (not even in the UK). Once there, Delta dumped the passengers and offered no assistance whatsoever in getting passengers to their final destination. There wasn't even a Delta rep at the airport we were diverted to, so no one to help at all. They did send an email apologizing for the "disruption of travel plans" that included a link to an expense reimbursement form for "if you incurred any hotel, meal, or transportation expenses related to this flight disruption" only to deny ALL expenses submitted (with receipts).

Our flight was scheduled to depart on 5/10 from Houston/Hobby (DL1159). We boarded the plane only to be told that there was a maintenance issue and we had to deplane. The front landing gear was depressed greater than what was allowable. Delta indicated that they contract with three different maintenance crews and that none of those had personnel were certified on the type of aircraft we were flying. The closest certified mechanic was three hours away and would then need time to further evaluate and correct the issue. We then rebooked our flight until the following day.

We flew Delta on May 11. Hit Milwaukee to Houston. We hit delays at Hartsfield in Atlanta. First plane had mechanical issues. They sent us to another gate that gate/plane had computer issues they continue to come on the loudspeaker telling us it would be 10 minutes. It would be 10 minutes. It would be 10 minutes. We missed the carnival cruise bus from Houston to Galveston. Booked an Uber to Galveston Island to catch our cruise. Got to the port and we’re told it was too late game plan was lifted. Thus Delta delays made us miss our cruise for the week in speaking with Delta. They have offered us nothing. Beyond frustrated. Missed our very first cruise ever because of Delta delays and they fail to address our issue. Beyond disappointed.

New name for the company should be DEI Delta. The “DEI” based teams have lost my luggage on multiple occasions. The planes are always late,, and look and smell used and old. service is sketchy and I fly first class. DEI hires are everywhere along with their attitudes. Last 3 flights they have lost my luggage, got me sick, and can't seem to schedule a bathroom break without a breakdown or just flat out being late. Most recent flight had the Tv system completely broken. Whole flight no entertainment. Captain making jokes when I questioned him about length of delay. Approx. 1 hour.

Delta is horrible. They were never on time. Then had horrible communications. Kept delaying for “maintenance”. Never updating the passengers. Their horrible employee attitudes. Head on hand sitting at the desk annoyed when asked by the customer for an update. It has to be one of the worst run businesses in the US. Why our government doesn’t hold them accountable is beyond me. The idiots that run Delta have to be the worst leaders of any business. They probably are clueless that their customers are constantly dissatisfied.

No concern with customer service, especially when delays are caused by the airline. Also, no sense in picking your seat at the time of reservation, they just clear you seat selection and assign you where they want. Delta will never get my business ever again, even if they are the only airline flying to the destination I am going to. Air travel from the TSA reps to the airlines themselves are rude and disrespectful. Sad state of affairs.

I’ll fly Spirit, Allegiant, Avelo or Frontier before I ever fly Delta again. I arrived at the counter 44 minutes before the plane leaves and 6 minutes before it starts boarding and they refused to check my bag!! Smallest airport in Florida where the plane was literally on the other side of the wall and they wanted nothing to do it. This wasn’t JFK, Atlanta or Orlando SMH. Terrible customer service at the desk as well. AVELO FOR ALL FLIGHTS NOW!

Delta is losing ground fast in my opinion.... way overcharged which also drives prices up by other airlines for the same satisfaction... Some say Delta does better service but in the airport or searching airlines online they book as much if not less than most others.... it's gaslighting. That's what's going on. Delta is not really any better. I couldn't even find the flight I needed for Delta so I'll have to fly with someone else anyhow. And people do it all the time which really proves my point. Delta really isn't the best.

OUR FLIGHT WAS DELAYED ALMOST 3.5 HOURS! We almost didn’t make our connection in Atlanta due to your maintenance issues of this very old plane - Airbus A330-300. Ship Number N818NW that is in much need of renovations and maintenance. We did not feel safe on this plane! The interior is old and tired and most of the functions in our First Class seats did not work well at all. There were overhead lights blinking, the entertainment system did not respond, the entertainment itself was awful - no current choices! The bathroom sinks did not drain.

I bought tickets for $1700. I couldn't log on to Delta.com to check in. The system kept saying I don't have an account. The chat bot sent me to a "human" who literally had no idea what he or she was doing. They asked me for a screenshot of the error, but the chat box won't allow a screenshot. After a half an hour of entering the same info over and over again, I asked for a supervisor. I waited for 30 minutes with no answer from the supervisor. I can't check in because I can't sign on. They need to up their game.

My wife and I recently took a flight to Burbank and back to Alanta. The flight back to Atlanta was good but not special. Flying in first class I thought it would be better. However, No one went out of their way to proactively make our flight more comfortable or enjoyable. No one asked us if we wanted anything and only came through the cabin once for limited snacks ON A 5 HOUR FLIGHT.... ON THE OTHER HAND. On our flight Atlanta to Burbank RYAN ** WAS ABSOLUTELY TERIFFIC 5*****. He was constantly going throughout the cabin attending to our every need, pleasant, informative respectful. He looked like a person who enjoys his work. We would Love to travel with him anytime.!! on Delta.

They started at 6 o’clock in the morning telling him my flight would be delayed this much than that much than this much and at 1 o’clock they canceled my flight. I could either get a refund or go the following day and arrive at 3 PM. Waiting till the next day would result in a loss of over $1000 worth of services that were already booked and nonrefundable so I booked a different airline and incurred additional cost of $400 which they refused to reimburse me. It was too bad. So sad they don’t care. Their customer service was terrible and sadly this was not the first time this had happened with Delta.

The customer service was terrible. Delta’s carryon bag policy allows each customer one carryon bag and a personal item on the plane. This is why I chose Delta Air Lines for this trip, as I did not want to check a bag. Everyone in Zone 8 was required to check their bags, as flight attendants said no overhead bin room was available. When I walked on the plane, they had several empty overhead bins available. They made me check my bag and then damaged it. It was brand new before this flight. If you don’t pay for first class or business class seats, you will get treated like crap. A flight attendant was sitting in my seat when I walked on the plane. She was rude the entire flight. Our flight was delayed twice and had several gate changes in the huge ATL airport for my layover. Beware that Delta’s carryon bag policy only applies to the most expensive seats, which is NOT stated on their website. I will never use this airline again.

I had the misfortune of flying Delta this month. The flight was coordinated with Norwegian Cruise Lines. The flight from JFK in New York to Lisbon was uneventful, but the return flight was changed three times prior to embarking, and a stopover was added. I understand this is standard Delta operating procedure: to change flights and add layovers after initial booking.

My daughter was traveling to Japan and her bags was 8 pounds overweight. Charged $100 by Delta. I reached out to Delta and was told tough luck that's our policy. No empathy at all. I will fly somewhere else in the future.

Flew from Detroit to Orlando on 4/10/25. The flight was delayed for over an hour. This caused us to have difficulty getting a Lyft or Uber due to how late in the evening we arrived. We finally did on the third try and another hour wasted. Total time delayed was nearly two hours as a result of Delta's initial delay. Right now we are again waiting in the Detroit airport after getting another delay for a flight that should have boarded (flt DL4008) for Grand Rapids. So we've had to push our pick-up back which we are now paying more for just to keep the scheduled pick-up. Now the attendant tells us it won't even start to board by the time Delta had suggested? So another push back? This is it. Even though Amex is joint marketing with Delta and we travel using our Amex points, it will be with any airline OTHER THAN Delta!! We cannot rely on them. We can't. Two flights two delays?

Been locked out of my SkyMiles account for weeks and no one there can fix the problem. I have 100k miles and they won’t give me access to them. I’ve spent HOURS on calls either customer service and get the runaround over and over. I don’t know if it’s a scam or what, but I know I’ve lost 100k miles.

I am a diamond medallion and lately getting a upgrade is tough, Delta lounges are super packed. Also using global upgrade certificate is nearly impossible and you have to get premium select is very expensive and you can never get good flight to use global upgrade certificate. Additionally they are using AI to track customers and raise prices. If you back the next day to book the flights the prices have gone up 20 percent if not more although the same amount of seats are available. Will not be renewing my delta reserve cards and will be loyal to delta anymore.

I purchase a ticket. No seat assignment. I get there 2 hours before to get a seat and they give me the very rear seat in the plane. I asked for something better and they were very rude. I will not fly these guys EVER AGAIN.

I wish to give the greatest compliment to Kisha **. I was flying from Myrtle Beach to Detroit. I needed to change my flight to leave earlier than expected. Pleasant, curious, investigative with a bubbly personality. Instead of "can't" it was let me try! Then an explosive "I did it" with a little dance. The agent next to her did the "I can't." with her guest. As I was speaking to that guest, Ms. ** did the "I don't know how but I will send you to someone who does". In a few moments Ms. ** sent two happy travelers on their way. Whoever hired HER did a good thing. She deserves something special because she is a special someone.

This is my 1st time with Delta. My brand new suitcase was damaged. Those worker threw it hard enough to crack a brand new suitcase. The flight wasn't smooth. I was really praying to make it home!!

Delta is the worst airline to book a ticket. I bought 5 tickets today to travel out of the country after extensive and tedious search and after 6 hours they cancelled my tickets, now I have to start over. I have connections and relatives to join me in another country. Horrible!!!

I made a reservation for myself and my wife. I accidentally reversed the last 2 letters of her name. Now I am a day into trying to fix it on the phone with Delta. I only have 33 hours to fix it and Delta cannot get their act together. If it doesn't get fixed, she will not be able to use her flight reservations.

I called today to see about getting my wife home sooner than her purchased ticked date. We had a death in the family and we needed to be together. I purchased my wife's original tickets on Expedia, I talked directly to Delta after this death. Not only did she get my wife scheduled quickly she also waived the additional fees for the date change, was very sympathetic and caring during the entire conversation. Thank you Delta Airlines.

I’m writing this for everyone Delta takes advantage of. I’ve been a loyal Delta customer for years. I rarely complain—even though most of my flights are delayed due to Delta’s internal issues, not weather. But this experience crossed a line. We missed our connecting flight because our first flight was delayed due to Delta-related issues. When we landed, we sprinted nearly a mile through the airport—only to have the gate shut in our faces. Delta didn’t hold the plane, even though we were just a few minutes late and they knew we were coming.

Experience with Delta started with cancelled a flight because of no staff for the 6 a.m. flight. It ended with no seat assignment for my return even though I had selected a seat when I purchased. I spent 45 minutes of my vacation trying to get that sorted out only to be given a seat in the last row near the bathroom. I will avoid booking with Delta in the future at all cost.

Generally, my actual flight experience with Delta has been good. However, this review is related to their ticketing process. I booked a trip to Hawaii for family of five within the Delta Comfort class with a return flight leaving Hawaii mid-day (all booked at the beginning of March for a trip in July). In April, with no warning Delta move my flight to a red eye flight with no more than email stating your flight has been changed.

First and last time flying with Delta. Due to their delay we missed our connecting flight causing us to have to catch another flight that was once again delayed by 3 hours. Were were lost, clueless running around the airport without any direction of what to do. Then when asking they had the nerve to be the ones to give the attitude. They made up lie after lie as to why the plane was delayed. Terrible start to a trip. Delta should have stayed under when they went under the first time because they are no airline.

Delta airlines permitted 4 people to fly from Charleston WV to New Orleans while 1 person used oxygen. While attempting to board for the return flight to Charleston WV, all 4 people were prevented from returning due to the oxygen machine. We had to return using another airline and have not been refunded our money as of yet. Delta is not reputable airline, and I wouldn't recommend risking flying with them.

When did Delta start allowing sexually explicit movies and TV series that show full frontal male and female nudity? Delta has always been my first choice for flying anywhere around the world with my family. But to my dismay, they are no longer editing their inflight movies and TV series. I have contacted Delta Customer Service on two different occasions but nothing has been resolved. I don't mind what people chose to watch in the privacy of their homes. But this type of content should not be visible to sensitive and little eyes on a public, intergenerational flight.

Every time I fly to Tampa my flight get delayed and then canceled. Had to rent a car and drive home 8hrs, and the next time I had to find another airline southwest to get me home. They did not compensate me for the extra $500 spent or for the inconvenience.

We have traveled recently, using Delta Airlines and been impressed with the service and professionalism of Delta personnel, from top to bottom. There is, however, one item which we believe should be reviewed and considered for improvement. Delta and most other airlines with whom we’ve traveled, has a boarding regime that defies most traveler’s common sense and I’m sure that of many flight crew members. Planes board from front to rear. That practice clogs the aisles with passengers putting bags, etc. in overhead bins, delaying, sometimes significantly, the passage of others to seats in the rear of the plane.

Horrible experience. Seats keep getting more and more tight. Regularly late. Often no wifi nor anything else. Can’t even put my jacket in the overhead bin. This is a six hour cross country flight, I arrived on JetBlue and row space was a multiple of what Delta offers as was the corridor leading to my seat. On Delta I couldn’t even roll my carry-on to my seat without it bumping every row of seats. Delta should be your LAST choice.

My flight from Atlanta to Asheville had a 9 hours of delay. Not even reimbursement for Uber from the airport when my transport was gone. The worst flight I've ever had. Highly not recommend that airline.

I complete understand my flight can be cancelled because the weather but can’t understand you have another available right now 50 miles away in the same direction from our destination but of course expensive and unreasonable.

I enjoyed flying with Delta except for two things. I got upgraded without being told and found myself in the embarrassing situation of occupying someone else's seat. Plus, my new seat was not an aisle seat which I had booked for. I was too flummoxed to complain. A fellow wheelchair passenger was also "upgraded" out of her originally booked aisle seat and the staff were completely indifferent to her pleas to be restored to an aisle seat. Good communication & sensitivity to passenger needs makes for a truly pleasant experience.

I just had to take the time to write you about the Best Gate Agents Ever! Rayette ** and Alexandria ** (Rapid City Gate Agents UA & DL). There was an issue with the incoming plane coming to pick us up in Rapid City, SD for the first part of our flight to Austin, TX. Our layover was go the in Minneapolis, MN. 20 minutes out, the plane turned around and we were stranded and missed our connecting flight. Your gate agents were professional, sympathetic and kept their sense of humor throughout, especially since they were supposed to be off work once they put us on the 4 pm flight. Well, you at Delta Airlines are just top notch. You got a standby flight crew and a new plane and came to get us! We were all cheering and the gate agents were just awesome helping us in our revelry!! They finally tucked us onto our flight around 11 pm. I am sure they were tired but they were not showing it to us, the weary travelers.

Review of Delta Airlines – Disability Rights Violation on Flight DL2845 (3/13/25). I was recently forced to check a carry-on bag by a Delta supervisor at the gate, despite clearly stating that the bag contained essential medical supplies and allergy-safe food required for my disabilities. I referenced the Air Carrier Access Act (ACAA), which protects passengers with disabilities from situations exactly like this.

Delta Airlines sucks! They don’t respect their customers as long as those flights are going to Africa. I’ve flown them for years Atlanta to Lagos just because of the direct flights, but I have since changed to Lufthansa for some years now. I can take and enjoy the layovers in Europe with much better service than fly Delta with backhanded rude flight attendants sometimes, very poor service and poor in-flight entertainment lacking in movie and music choices. Sometimes you ask for a Coke and they find it hard to give you the whole can. They pour it into a cup for you. Once, a flight attendant was smart mouthing passengers. He wouldn’t do that to a flight full of non-** I’m sure.

We were stranded in Charlotte, NC for almost 24 hours because of Delta continually delaying our flight. Delta never offered any kind of voucher or apology for our ridiculously delayed flight. We were never compensated for the money we had to spend on hotel, food, and rideshare fair, despite promises from Delta representatives that we would be compensated. Lies and broken promises, that's all they offer.

Let me preface this by saying I've experienced turbulence smoother than this five-hour flight with Delta. From the moment I stepped onto the aircraft, it was a masterclass in how to utterly fail at basic customer service. The staff, seemingly trained in the art of vacant stares and dismissive shrugs, appeared wholly uninterested in addressing any passenger concerns.

Fifty percent of my flights with Delta have been delayed. My last flight from Orlando to Seattle has been delayed five hours. If they would have notified me before I dropped off my rental car I could have used my time productively. And they think a twelve dollar food voucher is going to make me happy.

I flew Delta to Rome from Raleigh as part of a tour. Going out the flight changed gated 3 times and was delayed over 3 hours. Coming home the flight was delayed 30 minutes into Atlanta. Rushing to the gate I was informed they gave my assigned seat away. The plane didn't depart for 20 minutes. I spent the night in the Atlanta airport and am flying out Southwest this morning. The Delta gate agents were unhelpful and rude.

I bought a first class ticket from Maui to LA to Atlanta to Hartford.. I was not allowed access to Any lounge.. The food was very basic. Just served in casserole dish, I was given a glass of Sparking wine in A PLASTIC CUP.. On the red-eye from LA to Atlanta no food was served. Only a bag of snacks and on "FIRST CLASS" flight to Hartford it was glorified cattle class.. This whole flight was one long uncomfortable mess.. Never have I been denied access to a lounge and I have flown Business class enough times on other airlines and have always had Access to a lounge..

Had flight from Austin to Nashville on March 10th, headed there for vacation...flight 4164 was delayed over 11 hours, supposed to leave at 8:59 AM, did not leave till 8;00 PM...We are seniors, and yes we cancelled our flight after 6th delay notice, had to cancel our whole trip, and customer care (Rosalind) says that we cancelled our trip, they reimbursed us, that is all they can do...but nothing else to accommodate us. Totally unacceptable, we lost money on hotel reservations, other flight....but they would not do anything.

Was not allowed to make a seat selection and then my partner and I were stuck in middle seats at the back of the plane. We are both tall with long legs and when the people in front of us reclined we were trapped. Reclining your own seat only gives more space for your torso—it doesn’t help with leg room. This resulted in more than twelve hours of being trapped, unable to even stand to go to the bathroom or get to my stuff under the seat. Once the person in front of me reclined her seat, I couldn’t even see my video monitor since I wear bifocals.

All flights were cancelled going to JFK. I had my luggage already checked in. I was able to get a flight to Newark NJ Airport. I asked if my luggage would be placed in the airplane and was told yes by a Delta representative. When I got to Newark Airport my luggage was not there. I was told that my luggage wasn’t on the same plane. They wasn’t sure if it was going to JFK or Newark. The lady told me once my luggage arrives they would ship it to me. This is ridiculous and unprofessional.

Delta Airlines is a nightmare to deal with. Over the last few years they have continuously dropped the ball on things in, which should be provided to paying customers. One example that happened to me over the last year is that one of my flights was canceled due to mechanical errors. Due to this I missed work, I missed class, and my husband also missed out won’t work. They did not offer any type of accommodations for this inconvenience. Not only that, they refuse to give us a refund of any sort at first. It took us over six weeks to receive a partial refund for our inconveniences. Then, not too long after that I booked another flight internationally and that was a nightmare to deal with.

No pilots for scheduled flight that was delayed. Changed 6 times from Atlanta To Rochester, Ny. Originally scheduled for the evening of March 4, 2025, finally took off ~6:20a on March 5th. A group of us customers were texted or emailed for every gate change and delay. Our group in the middle of the night ran all over Atlanta each time we were texted or paged. A huge company like Delta did not have pilots available? Very poor planning. Some people did take a free hotel but only 3+ hours of sleep. They offered a food voucher of $12 but all the food places at Atlanta airport were closed. A person was yelled at by the Delta issues coordinator, the customer should always be right, just terrible on Delta's part. No reimbursement offered. Will never fly Delta again. Delta stressed the flight was not cancelled but delayed, sorry but to a customer's viewpoint it was cancelled and then rescheduled. Tell that to all the tired people.

I booked 4 people to fly to Seattle. All were basic economy. 2 people received seat assignments before check in; 2 did not. I have flown several times in the past 6 months with Delta. All basic economy. I have always been assigned a seat at check in. I called Delta customer service twice and spoke to 2 different people. They were both nice. 1 tried to book the seat for me but the system wouldn't let me. The other said basic economy is always assigned at the gate (Clearly not true from what I wrote herein). I went to the airport and signed in at the Kiosk. Still no seat assignment. I went to the desk to speak to an agent. No one was there. Some non-english speaking customers were trying to find an agent and were clearly stressed as they were trying to check in but NO ONE was there!

Would not let me use my companion pass (a benefit of a paid cardholder). I called and they told me I booked it wrong (even after I had clearly explained the system was not working) and then they charged me more than it was in the first place. I booked one flight and asked them to fix the second. They said they had to rebook the flight to add the 2nd person. That was all fine except they charged me the new rate instead of the rate for the flight at the time I had already booked and paid for. Complete scam and awful customer service. The supervisor suggested I was stupid and used the system wrong. I am canceling my Delta products after I use them up.

Horrible customer service, not just me but 50-60 others on the same flight. Poor training combined with port workmanship and horrible service. Left blind in the dark with no compensation. Claim filed for expenses to try and get reimbursement due to deltas neglect. No pilots for scheduled flight that was changed 5 times and cancelled twice and in turn 50-60 people lost thousands of dollars from missed cruises and no compensation for car rentals or food or airfare or hotels due to rebookings and being standard and left on our own from Delta's own internal mishap and neglect for customer care and customer service. Even its own flight attendants were left to sit on a cold empty plane for over 6 hours while its employees at the terminal were trying to find pilots for a scheduled booked full flight. Stay far away. Hope someone looks into this as it could be a class action lawsuit due to poor management - **

I was ripped off big time. I'm not a regular airline traveler but I sure won't use these thieves again. I went through Priceline, looked reasonable at the time until they piled all the extra charges until my bill which increased by 40%. They are disgusting. Then to top it off I had to make an adjustment to my return flight. That cost me another $290.00, plus a layover in Atlanta when I need to go to Salt Lake City. All in all, it went from around $450.00 to $938.00. They are cunning. This was a trip from Salt Lake City to Houston. What a rip off!

I just want to say I wasn’t pleased with service with delayed flights. And was pretty disturbing looking out my window seeing missing parts off the plane. Couldn’t get served while in flight due to turbulence even though there wasn’t any. Had to watch flight attendant walk up and down aisle eating the snacks they pass out.

Delta thinks they have the right to sell a seat you already paid for and overbook their flights. Then their flight get delayed because they are trying to find people to give up their seats. Their flights are delayed from their horrible boarding process, which includes 10 different boarding groups. Top it off with some of the most expensive flights in the industry.

I recently booked a ticket with Delta and was prompted to pay an additional $130 for seat selection, which I did. However, after completing the booking, my selected seats did not appear when I checked later. When I attempted to reselect the seats, I was asked to pay an additional $40+ per leg of the flight. I reached out to customer service, which took over an hour to connect. Unfortunately, the representative I spoke with was extremely rude. When my wife was helping provide the date of birth for her father, whose ticket we were booking, the agent abruptly questioned why she could hear two people speaking. The call then ended abruptly, seemingly disconnected by the agent. This level of unprofessionalism is unacceptable. The lack of customer service training, quality control, and professionalism is evident. Delta should address these issues to ensure a better experience for its customers.

It use to be a decent company and for someone using it for 40+ years, it has been awful! Status now change every year, it’s impossible to achieve what was possible before! I will start flying other airlines and ditch Delta!

Delta has really gone down hill lately. I’m a million miler with diamond status and can’t really find a reason to keep using them. Out of my last 15 trips with them 12 have been seriously delayed with four of those being completely cancelled. Given this experience I’ve have since tried to edit some of my trips to give myself wider windows to make connections and Detla says I have to pay change fees because nothing has chance on the actual flight I’m going to take down the road. In other words, you have to honor everything on your end while I’m constantly late or canceling on theirs. Kind of sad to be honest but their actions are forcing me to want to change as it obvious that even at domain level with over a million miles flown I’m still just a number to them. Customer services really doesn’t exist with detail no matter how nice the people that work for them are. They have a leadership problem for sure.

This airline is terrible. Terrible traumatic experience. Don’t fly this. We have been waiting for our bags for over 4 hours and we are going to miss an important event due to incompetence. I would give this a 0 star review

Traveled on the first flight to Dominican Republic from JFK. I checked in 3 bags. 2 for my kids and 1 for me. My daughter's bag contained her clothing, my son pediasure and multiple gifts I was bringing for my family. When I arrived at SDQ I got 2 bags and waited over 45 minutes and the third bag never showed up. I approached a Delta agent right next to the carrousel who ended opening a case for me because they also couldn't locate the bag.

Our flight was delayed and it took us two hours to find out they couldn’t get us a flight home that day so We had to stay over another night. Their help phone line is terrible. We got hung up 6 times. We had been put on the plane and then we had to exit which was very traumatic to our kids. Overall very bad experience overall at the airport and dealing with Delta Air Lines.

Delta seat offerings are a scam. They sold me seats for $39.99 each, titled "preferred seats". It's supposed to be either 1) bigger seats, 2) bulkhead, or 3) exit row. When I got onto the plane, those seats were regular standard seats. There was nothing different from the other economy seats. I was baffled, but I figured it's a mistake on their behalf and they would for sure refund me for those seats. After landing I texted customer service, and she were super unprofessional, using low-level words and gaslighting me by saying "Nobody forced you to buy those seats" (yes, you read right). Then I called customer service and got the same treatment. I couldn't believe that a corporate company like Delta would allow such a horrible level of customer service. They lost me as a customer forever.

I always fly Delta and recommend it to my friends but I want to share my recent experience with everyone and warn them that if your bags are mishandled by Delta then you will have to go through numerous pain dealing with Delta baggage & their customer unfriendly process. I travelled from Delhi to Tampa on 24th Jan with my wife & 9 month old & after checking in 5 of my bags at Delta counter after customs at JFK airport I only received 3 at Tampa. The nightmare started from here. At the Tampa Airport when I reported the delay at the counter the representative handed me a red tag with the delayed baggage stickers on it. Although everything on the red tag was fine she put incorrect information in the system with one of the baggage sticker number was incorrect. She also mentioned that the next flight is tomorrow morning so I should get my bags then setting up incorrect expectations.

Terrible on time departures from ATW. Waited for 1 hour for deicing truck that didn’t show up. Had to return to the gate to refuel. ATW is a very small airport but Delta has 2 deicing trucks there. No other Delta flights were leaving while we waited. After refueling we waited 2 hours to deice. This time the pilot shut down the engines so we wouldn’t run out of fuel. Terrible airline.

Agents at baggage check in caused us to miss our flight due to total incompetence. We arrived over an hour early. No paper in kiosks, huge lines as a result led to is missing our flight. Agents were also unprofessional. The supervisor needs to fired! Never will fly Delta again. This is the third and last time. 3 strikes, you're out!!

As a very loyal customer of Delta for over 15 years the way they have handled my current trip makes me wonder if it's time for a change. 1st they changed our flight 4 times each time rebooking us at unacceptable times without asking and splitting up our party each time. Then putting our luggage on the wrong flight, we paid for 1st class and the plane they put us on was so old the "1st class" was closer to coach, then constant delays at the Delta Gate in Atlanta. This is unacceptable behavior from Delta. I have multiple trips coming up this year and I am considering using a different airline due to the incompetence of Delta and lack of customer service.

Flying with Delta (KLM, Air France) was our worst flight experience!! Our flight took 48 hours instead of 15!!! And KLM, Air France and Delta are partner and everyone is blaming the other airline!! No none takes the responsibility!

Flying and in person service is fine to good to great. What is NOT good at any level is trying to get to a live person. I lost my hearing aids on a flight. I just needed to report them and see if they were turned in. I finally found and filled out the hidden online form. The AI they have in place responded as how you would expect. My question was how long do they keep the case open and do I get a final AI generated email so I could try to get some reimbursement from insurance. This should have been a 5 minutes issue. All I needed was a live person, NOT texting and being transferred 1000 times. CEO get a Clue, customer service matters

We have flown with Delta 2-3 times a year for the last 5 years. Seattle, Oregon, Florida (multiple times), Las Vegas, and New York come to mind. We were satisfied. Recently, we have noticed a decline in service and have been bumped from our purchased seats on more than one occasion. January 24, 2025 was not a great day to fly Delta. Flight 1188 from Pittsburgh to Salt Lake City, we were bumped from our purchased seats and flight 1622 from Salt Lake City to Las Vegas was delayed to wait for someone. We sat in the plane for over 20 minutes after our departure time just to be told that it would be at least 40 more minutes. Our departure time was 10:55 PM, yet here we still sit at 12:10 AM. I’m sorry, unacceptable. Not to mention, they opened the door and let COLD air circulate. Do better Delta!!

We booked our flights with points months early before our scheduled vacation. About 7 weeks later I received an email from Delta that we were bumped to another flight which was no longer direct and our seats were no longer comfort plus, rather economy. Then we found out being it was closer to the day we were leaving these non direct economy seats were more expensive.

Delta Airlines customer service is absolutely terrible!! They postponed my flight two hours which caused me to miss my connecting flight. When I tried to call customer service to figure out a new route, the recording said that the hold time is one hour and 45 minutes!! How can a company even survive with this total disregard for customer service? Hire more people!!

My 16 year old daughter took a flight from JFK to Miami first class, they made her check her carry on bag because she had a small duffel bag with her computer, they also made her remove her crossbody bag that is only big enough for a passport and phone. She had one bag for overhead and one small bag for underneath her seat with her computer and her crossbody bag. This is how we always travel.

Flying to Rome with stop in JFK. Paid for a ticket with one carry-on, one personal bag and a checked bag. I am at the gate and the assistant from Delta is telling me I need to check my carry-on all the way to Rome, that they only have room for 25 carry-ons. This is unacceptable, they charge for the carry-on too on the cost of my ticket, I have all that I need for the long overnight flight and now they are not letting me bring it with me on the plane. Beware. This a surprise that Delta is doing to customer at the gate and the customer service is terrible. Like they have so much power and they are doing you a favor giving you permission to fly under their conditions which were not disclosed when you buy the ticket. If there are other people that have had the same problem is time to get together a massive complaint.

Delta flight 1072 Scheduled 11:39 am departure Jan 4 from Miami to Boston. 1 hour delay at the gate. Deplaned and told 4 hour delay due to broken landing light. Announcements could not be heard in the cabin. Very few announcements or communications from pilot or attendants. Baggage removed from plane. Told 4 hour delay to fix light and test. Delta refused to bring in new replacement plane even though we were told that was possible by Delta agent. Reboarded flight at 4pm. Waited another 90 minutes inside aircraft cabin at the gate as baggage reloaded, AFTER being told the baggage had not been removed and had already been loaded (a lie).

Every year my family and I go to the airport often and I had a really bad day with this airline. Delta...it took me a lot of time and energy, because I had a trip to Vietnam to visit my family, a long journey with 2 large luggages. I arrived and waited 3 hours to check in my luggage but they were not at the counter, the check-in counters were completely empty until they appeared at 4 am, it was almost time for my early flight.

Honestly the worst experience I’ve ever dealt with. They overbooked the flight so we had to sit for 2 hours for them to beg 5 people to come off the flight. What a waste of time, some of us have to get home to our families. Flying United has always been better than Delta, thought I’d give these old crusty planes a try and, surprise. Delayed.

This review is not to shame the airlines. As I’m aware accidents happen. It’s solely about the Horrible, Judgmental customer service received from Jason, at CAE. The way how he handles matters, with **, is Highly unappreciated! And more complaints will be filed! No one deserves to be treated as less than.

I purchase some tickets for my family last like 4 months ago with Delta. I have membership with delta so in my way back they have connection with Aeromexico Airlines. They're partners. They make my pay for luggage for every member of my family, so means membership does'nt work so I purchase my tickets through delta no Aeromexico. Total disappointed?

On April 22, 2024, I purchased online a round-trip ticket from New Orleans to Bogota, Colombia for $434.90. On May 24 I arrived at 10 am at the Bogota airport looking for the Delta's boarding zone. But it was nowhere to be seen! Finally, I discovered an area marked by the sign "Delta" shortly before 2 pm, 40 minutes before the end of boarding. However, when I tried to enter it, I was abruptly stopped by the hostile looking Delta employee who accused me of being late for boarding. However, the boarding zone of Delta remained completely deserted by both the passengers and the Delta staff. Where were they? The mystery was solved by the Houston, TX based company FlightAware which tracks commercial aircraft around the globe.

My family of Three flies with this airline several times each year. Last year we booked our spring break flights and paid extra for seat assignments. Although, we were moved while getting on the fight. We wrote to complain to the company and were granted 50.00 each for e credits, which in the end they did not honor and took those away too. We are done with Delta.

I am beyond disappointed with my recent flight experience. Once again, my 12-year-old child and I were separated, leaving her to sit next to strangers. I was under the impression that it was not permitted to seat minors apart from their guardians without prior arrangements. Not only is this deeply concerning from a safety and comfort perspective, but there was also no warning or notice given during booking that this might occur.

Delayed an entire flight for one person. They said nothing as to why, just we had to wait one 1 person (flight almost at capacity, delayed 30 minutes). No apologies or reasons given. All other flights on trip had issues at the gate due to ground crew (not able to operate jetway, truck improperly parked in aircrafts' path, etc, etc). I expect an issue or 2 but not a comedy of errors that my family's first class paid travel was.

3 hour delay. All because we were waiting on a flight attendant… no back up options. Right before the holidays. With 3 young kids sitting in the airport. Poor planning from Delta. Very little transparency

I have been a loyal and frequent flyer with Delta Airlines, but my recent experience has left me deeply disappointed. Delta seems determined to provide the worst possible service, and this trip was no exception. My journey began in Germany, flying KLM to Amsterdam and then Delta from Amsterdam to Detroit and onward to my final destination. The experience was a cascade of failures: delayed flights, a complete disregard for special dietary requests placed 20 days in advance, and chaos at the baggage claim in Detroit International Airport. Even Sky Priority-tagged luggage, supposedly a privilege for Gold Skymiles members, arrived last. This begs the question: what exactly distinguishes loyal, frequent flyers from occasional travelers on Delta?

I had the worse experience with Delta Airlines on Sept 8, 2024 flight DL222 from ATL-Athens, Greece. My travel companion purchased our seats in March 2024 which was $3000 (Business comfort). In July she received a email stating my aisle seat was no longer available. I made serval attempts with calling and emails but not any satisfactory results except 10,000 sky miles. REALLY!!!! I had recent Orthopedic surgery and I forward a letter to them from my doctor. Still nothing resolved. Day of flight on Sept 8, a ** male sat in the seat I purchased and I was moved to the middle seat. I was not happy. It was disclosed by a flight attended that he was on a "Buddy Pass". Is this Delta's policy to give a seat to a non paying customer? Wow!

The multiple flight I have been on lately several of the flight attendants have been rude and difficult to deal with. The last time I flew with them the flight was delayed 8 hrs and basically l felt lost me pulling teeth to get 125 credit. Today's flight Many empty seats but I was forced to seat next to a large person because they didn’t want to take the time to change seats to accommodate. Typical for this airlines. If you can get another airline to fly I would do so.., I will not fly them again if at all possible. They suck!

I WILL NEVER FLY WITH DELTA AIRLINES, THEY ARE AWFUL, TERRIBLE, VERY BAD, DREADFUL AND HORRIBLE!!!! They change your seat at the very last minute, and reservations sells Delta One Class Ticket even though the plane does not have a Delta One Class. We paid for Delta One but at the boarding gate the crew told us it's just an Airbus 319 and connecting to 322, For us, it was DECEITFUL!!! So I will never fly with this airline EVER!!! Such a DISGRACE!!!

There is absolutely no reason tickets bought months in advance are not together. When you plan a vacation with your wife you'd like to sit together! Let the people who purchased their tickets late be split!

Terrible service, they charged me twice for the 23 kg suitcase and they didn't help me find a solution. They don't let women travel with a purse if you have a backpack. What a terrible airline. I won't buy flights again, the service is bad, there are better airlines with baggage handling.

A little context. I have been active duty military for 18 years. Delta is the only carrier that I have ever encountered that will NOT upgrade active duty military. I was traveling with a young troop of mine and asked if they would upgrade him because years ago I had the privilege of it and these young airman should get the opportunity to experience that. There were 4 open 1st class seats and Delta wouldn’t upgrade him. What has happened to this country? What an unfortunate turn of patriotism.

Added a layover. Then delayed the last flight by more than 6 hours. Arrival home went from 1 pm to 8:30 pm. No accountability. No means of rectifying the issue. And their customer service offers a meal reimbursement? Sad sad sad times for the airline industry.

Several weeks ago I booked airfare for my wife and I to go to see her mother for her mother’s 75th birthday and for my wife to see a doctor for her medical diagnosis. My wife is battling stage 4 pancreatic cancer and we have been told it is terminal. This will more than likely be her last trip to see her mother and other family. I paid for first class tickets so we would have room to move around and so my wife does not have to walk down the tight aisles of the plane. I requested special assistance in the airport to get her to our gate and have done all the right steps to get her medical equipment approved for the flight. I bought flight insurance for both tickets in case we could not make the flight or we needed to change the flight. Mind you, the insurance alone cost me half of what the tickets cost me.

Horrible service and attitude!!! Went to boarding and when approached the plane entrance, the flight attendant refused to let me in because I didn’t check my carry-on luggage. This is carry-on luggage, and it’s meant to be taken onboard! The guy was so rude and didn’t explain the reason. So, I returned to the gate and checked my carry-on. When returned to board the plane again, the flight attendant refused to let me in, so I missed my flight and there were a few passengers like me. Never ever fly with Delta! They do not deserve any business!!! Horrible service and attitude!!!

The customer service at Delta sucks! I've had to call on a few occasions and it's a minimum of 45 minutes wait each time. Do Better! Why don't you hire more people to answer the phones? Have someone call me.

I have had it with Delta. I booked a ticket where I paid extra to upgrade my seats to Comfort Plus which increased the price by more than 500.00 flying to South Korea. The day before departure they canceled my flight. I had to get on line and rebook it for 12 hrs earlier or later than the original time so I went 12 hrs earlier. They didn’t have my seat in Comfort Plus so I paid another 200 to upgrade my seat. Then my return flight was also cancelled the day before I was to come home and they didn’t have any Delta flights so I had to fly economy class on Korean Air. Now Delta refuses to refund the money I paid for the upgrade seats service that I didn’t get. No compensation for canceling both flights. There was no weather issue or anything. They just decided to cancel the flight. This should not be allowed to steal people's money by having them pay extra for a seat then not give them that seat.

I bought Delta ticket online for 1565,30$ since August 11th to travel to Lagos Nigeria from October 28th to November 5th. From Lagos I was supposed to catch local flight Lagos to Port Harcourt my final destination on Tuesday October 29th. Upon arrival at Atlanta International Airport 4 hours before flight, I have been asked to show the credit card used to purchase that ticket. I told agent that I did not have that credit card, I was not told to bring it at the check-in when I made the purchase online. They told me without that card, it was considered as a fraud, they had to cancel flight and I had to buy a new ticket for the same price, I will get refund of that ticket in 7 to 10 business days. Since I did not bring any credit card containing that amount, I had either to call my banks to increase my credit in order to be able to buy that new ticket or to have someone borrow me that amount.

Delta over promises and under delivers. I purchased because I was sold a fare with carry on and personal bag. I purposely purchased carry on size to then be forced to check my bag because they have 1 (3 suit case bin) per every 6 seats. They need to update their practices because this bait and switch is misleading and wrong.

Had an amazing customer experience with Paul O from Delta Airlines customer service, where he was able to work with me to help me find a new flight. He was patient and informative and made this experience so much easier! Customer services agents like Paul are the reason I keep flying with this airline!

I would like to update my review from earlier. The previous review was in response to using the messaging customer service agent who was less than helpful. I have just come away from a customer service agent over the phone who was amazing in helping us get our flights corrected. Her name was Michelle. My trust in Delta Airlines has been restored and I am looking forward to flying with them.

I am a Delta Skymiles Member. It’s been a horrible experience with Delta damaging our bags. The process to seek help is just as bad. They don’t want to help you. I have never said a word before but flying through Atlanta my wife’s Florida State name Tag has been ripped off. The last time our bag we bought less than a year ago had a hole in the side that goes straight through. That’s intentional. How can you rationalize this? It’s been going on and on but this is the last straw. We will cut these cards up before the next annual fee. Why get a free bag when your bag is ruined? This is not cool. Do not check your bags with Delta. They must damage and lose a lot of property as cavalier as they are.

I booked a direct flight from Seattle to San Diego, departing at 9:50 AM and arriving at 12:43 PM. After receiving six delay notifications, I spoke to five different agents over the phone and interacted with two Customer Service (CS) agents onsite. The first onsite agent did nothing to help, but the second agent put us on standby for the 11:45 AM flight to San Diego, which was already full, so we didn't get on.

I made a dumb mistake on my booking and needed to fix it before flying my brother up for a family affair. The Delta customer service representative at 11:00 PM on 11/4/24 was so helpful and engaging, joking with me about getting my brother’s information wrong and fixing it quickly making my stress about the event I was flying him up for melt away. Great job Delta customer service!

Needed to get to San Francisco to see my son for his surgery. We wanted to spend time with him the day prior so we planned accordingly. We sat next to our gate on the plane for 4 hours! We missed our connecting and missed our opportunity to see our son. I recommend any other airline.

I am departing a flight from Atlanta to New Orleans and while at gate A15, I couldn’t leave without giving a shout out to your gate agent Waahab. I fly frequently and I don’t think I’ve ever loved an agent so much. He was so pleasant and we could tell, that’s a man that absolutely loved his job. He made the entire boarding process easy and entertaining. From the time he first came on to announce flight details, you could hear it on his voice that he’s happy to be there. Please have him teach a master class on how to interact with passengers and make us all want to come back over and over again!!! :)

Delta Air Lines, Thank you SO much for the extra legroom seat that quite literally spills into the aisle! I’m now an honorary member of the flight crew, dodging drink carts and tucking my legs every five seconds so my kneecaps don’t get taken out. The best part? The first-class curtain just closed ON my feet. I feel like I’m part of an experimental seating arrangement. Love the innovation. Living the high life back here, one cramped calf muscle at a time!

Delta always put economy tickets customers in back of airplane, back by bathrooms. Sitting in Back rows has an intensive urine smell from bathrooms. It would be good customer service if Delta would at least clean, sanitize and freshen bathrooms in between flights. Very uncomfortable smelling urine on any flight!

After a wonderful trip/airport experience my partner encountered "Cheryl" at Atlanta Airport "customer service". Cheryl was the rudest individual we encountered raising her voice to my partner as she approached the empty line not seeing Cheryl who was not only rude/obnoxious but unprofessional and not representative of the other great employees we encountered at Delta.

As a pilot with years of experience and a frequent flyer traveling weekly between Houston and Atlanta, I have had the pleasure of encountering exceptional service on Delta Airlines, notably from a flight attendant named April. April’s professionalism, warmth, and positive demeanor stand out. Regardless of weather challenges or delays, she consistently greets every passenger with a genuine smile and a welcoming attitude, creating an atmosphere of comfort and care. Her dedication to exceptional service reflects positively on Delta Airlines and contributes immensely to the passenger experience. April exemplifies the high standards of customer service Delta is known for, and I hope her remarkable commitment is recognized and appreciated.

Delta disappointed my 90 year old mom and me, both with mobility issues requiring wheelchairs. We had a tight timeline to our next connecting flight from Atlanta to Melbourne. The wheelchair assistants gathered us up quickly. I asked the gate attendant to call the connecting flight to let them know we were on our way and would make it on time. She said “We don’t do that.” I asked why as she continued to welcome people deboarding in Atlanta. She ignored me. We got to the gate with 10 minutes to spare but guess what? They sold our first class tickets and left 5 minutes early. I sobbed as I watched the landing gear being pulled back. No gate agent was present. The assistants wheeled us to the help desk. I was going to rent a car and drive to central Florida but asked if they could get us closer.

I recently had the pleasure of working with Gerald, an agent for Delta Airlines in Las Vegas, and I can’t say enough good things about him! From the moment I approached the counter, Gerald greeted me with a warm smile and genuine enthusiasm for helping customers. He handled my booking needs with professionalism and went above and beyond to make sure everything was perfect for my trip.

I keep trying to like Delta but honestly I have not had good customer service from so many staff. I always feel like they are doing me some favor when, in fact, they should be providing me a service that I PAID for. Good customer service is hard to find, especially at Delta. My final experience was watching an employee being verbally ride to the wife of an active military serviceman. She was asking some clarifying questions and the baggage agent was unnecessarily rude. I can't support corporations who don't have utmost respect for our military and their families.

We bought First class tickets, something we've never done before. This was a big price difference for us, but my husband doesn't like to fly. So, to help make him comfortable we spent the money. The way there everything was fine no complaints. The way back our seats were given to someone else, and we were put in the back not even together. This didn't go over well. No one could explain why this happened, and I had to talk to more than one person just to get us next to each other. You think it would be a no brainer that I be refunded the difference in price! I received an apology and a $30 e credit, what a joke. More than 2 weeks have gone by I've talked to 8 different people, not one has solved my problem. Today I was given a $200 e credit. I want my $279 per ticket (the difference in price) refunded to me. I will not fly Delta ever again and you shouldn't either. They can take your seats, do not refund your money and NO customer service!!!!

The plane broke down for our scheduled flight out of Midway to ATL in Chicago on 20 October. No problem. Things happen. Delta gave me a new flight which was out of O'Hara. It took them 2 1/2 hours to get me my checked bag after I was told by their baggage claim office that the bag was on its way in minutes on at least 3 different occasions. The new flight was one hour late, which caused us to miss our connecting flight in ATL to New Orleans by two minutes. You would think that Delta would know that and hold up the other flight for us like United did in a similar situation (United had the other passengers to stay seated while us and about four other passengers, whose flight were due to leave, got off the plane and held up our connecting flight while we made our way there). No, we missed that flight by two minutes. Our plane landed at gate A15 and the connecting flight left from gate A12, literally next door.

Delta Airlines is awful, even in first class, but especially going through JFK. I recently purchased two business class tickets on Delta/KLM. Both the outbound and the inbound flight connections were exceedingly bad. KLM, their partner, was great, but at every point, Delta was involved nothing good happened. As a two million-mile flyer, this service highlighted everything that could be bad.

It was in the morning of Sunday June 30, 2024, at Baltimore Airport. My family and I were shocked to learn that our flight into Canada had been cancelled due to an ongoing strike action by West Jet. In spite of the unwelcome development, there was an angel on hand to help calm our nerves and help salvage the situation. Her name is Hattia. She worked her brains, worked the phones and her computers to ensure that she provided us with the best alternatives available under the circumstances. And she did! I hope every traveler would encounter a Hattia at any point in the course of their journey. Thank you, Hattia, for making our journey a beautiful experience!

I was on my way back home to Los Angeles from Cancun. Not only my airfare was more expensive than other airlines such as Alaska and Aeromexico, the service was just really so so. There are no meal provided to and from Los Angeles and the flights were right at meal time. I kept thinking what services they have provided that deserve higher airfare, but I don’t find any. Even other cheaper airline provides free WiFi on board as well.

They ruin your luggage and accuse you of overpacking. It is awful that these airlines get away with this. My husband and I went on our honeymoon and came back with damaged luggage caused by Delta. They also responded accusing us of over packing…

As a corporate travel, I often hear about Delta’s process which I typical experience with the exception of today. My flight from Fort Lauderdale took forever to depart. When I arrived at ATL I waited a very long time for my checked bag. As of writing this I have already been waiting 30 mins.

It’s delay after delay with this airlines, no reason that Delta has always delays!! It is sad when you have no explanation, why you have a delay and you were the first plane out!!! 4:40 was our boarding time!!!

Two evenings in a row now I have called Delta Airlines and the automated system stated that instead of waiting on hold they would call back and I will not lose your place in line... Well, I've been waiting for 2 days for a call back... Yesterday, they stated they would call back in 1 hour and 10 minutes and today they said they would call back in 50 minutes... Today it's been over 2 hours... So technically I've been on hold for 2 days for these people to call me back... I would do everything online if it wouldn't continue to read "Oops something went wrong on our end"... Seriously I'm a Delta sky miles member... Just be straight... If you're not going to call back, then just say... "Oops, lol we're not going to call back, jokes on you"... You have horrible customer service...

I had a connecting flight in Seattle and Delta changed the gate at the last minute. I asked if they would let the next gate know I was coming since it was in another terminal and I would barely make it. They would not call them. I ran through the airport and made it to the new gate before the departure time but the plane left 9 minutes early. I now have to pay for a new flight on Alaska or wait in the airport with and small child until tomorrow! This is terrible customer service from Delta. They just don't care about their customers!!

Delta did not serve soda or juice when the inflight beverage cart rolled around. They only served water, coffee, tea, and wine. I do not drink and will never drink coffee, tea, or wine, and thus, I was stuck with water. They serve soda on other flights, including other Delta flights; I always get ginger ale. I was disappointed that Delta did not courteously serve me ginger ale. I was flying from Salt Lake to Albuquerque, a short one-hour and six-minute flight. I don't know if that was their reason for a subpar beverage and snack service. Our flight to Albuquerque departed on time with no issues. Delta does not know how to staff a flight.

The Delta e-credit system is flawed, and there is no notice of it until it's too late. When using an e-credit that has an upcoming expiration date, any dollars spent on a new ticket that partially uses and e-credit actually expires along with the original e-credit expiration date. So new dollars spent can expire very quickly even if you cancel the flight and get an e-credit it. This is a bad flaw in their system.

Tried to travel on "Comfort Plus" 3 times and have never gotten to actually fly on the category. Something always comes up and they need to reschedule the flight at the last minute and then there is no chance of changing to the same category without paying the same price again. Terrible experience, no help on customer service. Would not recommend at all.

Would give 0 if allowed. They overbook, overpromise, underdeliver and do not care about you or your life. They want $. That’s all you are is a dollar in their checkbook. 9 flights in a year and 7 had major issues and delays. Not a single dollar of compensation. I would stand outside of their headquarters with a sign if I thought they could actually read it or care. Better off trying your luck on a boat.

My husband and I booked first-class flights with Delta to Hawaii for our honeymoon. On September 27th, our connection was canceled, but we managed to rebook and still fly first class, though we lost a day in Hawaii. On October 4th, our return flight was canceled again. This time, we were downgraded to the main cabin, and Delta claimed there was nothing they could do. They put us in a cheap hotel, turning what should have been a week of love and celebration into a chaotic and disappointing experience.

Flight delayed 4 hours before flight because of mechanical. Then delayed another hour because they forgot to tell the flight attendants about the original delay. Missed connections and no staff to help. Fly United.

This is like every time I fly Delta. Ridiculous delays today… A week ago it was 2 lost suitcases. Delay after delay. It’s beyond ridiculous. Save yourself the headache and nightmare now, just don’t book with them.

Don’t worry, if a natural disaster ruins your vacation, Delta will be there to pile on. When my lodging refunded my money Delta decided to keep it. It only that they took my original purchase price and split it into 4 vouchers. One each for my wife and I at a value of $140 each for Delta and Alaska Airlines. Thanks for the protection in this time of need, Delta. You really went the extra mile!

Had a First class seat from GR, MI to DTW yesterday. The last 30-40 mins we had to listen to the lead FA argue with another FA about something that had happened earlier. Very unprofessional. I also brought 2 bags of Better Made chips back with me and I placed them at my feet with being in first row. The first FA asked me to put them in the overhead, I simply asked, "My chips?" And she said, "Oh ok they can stay." The Lead FA came up and made me put them in the overhead bin and of course they were all crushed. My dog doesn't even like the crushed ones. Have become very disappointed in the FA lately, their customer service has been lacking.

They destroyed my large checked bag. The bag claim line was too long for me to stop and report it after a 10-hour flight and a time charge. Please it was all dirty. I imagine others had the same issue due to the line at bag claim.

I am a weekly frequent flyer on Delta Air Lines, although issues arise with delays, weather, maintenance and other such items, one area that shouldn't come into question, is where you are on the upgrade list! Recently I flew a short flight from CHS to ATL. On this particular flight I did not receive an upgrade, As I took my seat I looked over my Delta app and noticed I was number 1 on the upgrade list for Delta Comfort. As the flight was fully boarded, the gate agent came on board and moved two Delta Comfort passengers up to First Class.

Disabled veteran bought FIRST CLASS ticket on Delta paying TWICE economy seat ONLY because it was said I can spent 3 hours between flights in Delta lounge - at least safely to use a restroom for the waiting time. Was on the wheelchair. Lounge attendant repelled me saying it is only for international passengers (for Salt Lake City International looks like those who are going directly to Hell). So was dropped at the gate - no way to reach a restroom or just get a cup of water.) It is for Delta FIRST CLASS PASSENGER. It is the worst Airline ever for my 73 years and hope it will go to hell in coming recession.

I recently had an experience with Delta baggage claim service at the Charleston SC airport which was just wonderful. Our two suitcases were left behind in Atlanta, due solely to my own fault, and the Delta reps were polite and efficient in getting our bags forwarded to Charleston asap. A nice lady called me to say the bags had arrived, and when I went to the airport to retrieve our two, very heavy bags, I met two of the nicest people at the Delta counter who quickly offered to carry the bags outside and put the bags in my car! Thank you guys, you made the whole experience easy and pleasant.

Delta flight attendant is not up to their standard as to why I fly them. I was on DL 0694 on September 25, 2024. I have been flying only with Delta Air Lines first class for the last 20 years and have never encountered a problem as I did tonight. The flight attendant and first class Sadya decided to stop serving us drinks without reason. We were not belligerent. We were not loud. We were not disruptive. The only thing I can think of that we did wrong was I did not know how to open the bathroom door. For the past 20 years, I was 336 pounds and have never used a restroom on an airplane before, the fact that I did not know how to open the door was not surprising to me, but apparently it made her feel that she needed to cut off service to us. I have loved Delta for 20 years and her behavior is embarrassing and it should not be tolerated by Delta as to the standards that they keep for their flight attendants.

I attempted to update my profile as a result of retiring. This required a change to my email and mailing address. I called Delta Airlines to make the changes and was directed to a messaging agent. Possibly one of the worst experiences I have had. The agent messaged that to make the changes she had to use my existing profile to send a Secure Form. In other words to my previous email or mailing address. This is really bad customer service.

My wife and I purchased flights for a trip to Lisbon. We were originally going to JFK on the outbound leg. Delta made a change to our flight and changed our flight times and layover. With that change they also changed our seats from the upgraded seat locations that we purchased. When this was noticed by us we tried to get our seats back to where we had purchased them but we were unable to do so. Delta had changed our seats without contacting us or refunding the money that we spent on them. They only made that offer after we pointed out the issue. Delta tried to keep our money and had no intention of returning it on their own volition.