Delta Air Lines Reviews

I have a trip for next year 2025 and as of now, I have been able to have everything ready for my flights, chosen seats, etc. They have excellent customer service on the phone, with the ability to handle any questions. They have an online application that is very easy to use and very fast. I have a very good experience with Delta on all the flights I have taken, I even have the Sky Miles Plan, because I have many benefits for that. I am the owner of a Travel Agency and it is important that customers know that if they need a good airline, they can book with Delta, that is the experience I have so far.

As international travelers, I will never fly with Delta! The staff at the SLC airport was so rude, and I highly suspect she is a racist! I have been travelling around the world, and the Delta service is the worst so far!

On 9/17/2024 I had the worst experience with this airline. This was my first time and my last time I will ever fly with them. I arrived to board the plane from LGA to BNA and was talked to very crazy by the lady scanning the boarding passes, not only was she rude to me but she was rude to my colleagues as well. She told me the bag I had was not a carry-on and next time I would be charged but I didn’t have a problem before when I flew in on Southwest and even when I checked in for this flight until I tried to board.

Commercial airline quality has been declining for a long time so I’d have to give the entire industry a low rating, not just Delta. When I was checking in, I was told that the bag I paid $35 to check was 6 pounds over the limit so it would be an additional $100, or I could transfer some stuff to my carry-on. This is an obvious scam since both bags are going on the same plane. I realize this is an industry standard that came about after 2008 when fuel prices shot up, but now it’s just an outright scam. Industry standard prior to 2008 was to allow one checked bag and one carryon, no fee for a single checked bag. The whole airline industry sucks across the board. I just happened to have this experience with Delta so they get the review.

Usually, I don't spend time writing reviews, but I decided to write one because of a recent positive experience with one of Delta’s representatives, Sawsan **. It was one of the best customer service experiences of my short life. She was attentive and professional, and I will fly Delta because of her customer service and professionalism. One of the best airlines in the world

Paid extra to be able to select my seats during the flight in order to sit with my travel group. When this was not honored due to a change of the plane (which is understandable), I contacted Delta via the chat on their website and they advised me to submit a refund request through a form on the website. I went and requested a refund for the extra amount that I had paid ($50 at the time for the "main" cabin as opposed to "basic economy"). They decided to finally get back to me after ONE MONTH, just to let me know that they declined the request. When I asked why, they said it was because I hadn't paid extra for a seat upgrade, and don't count the "main" cabin purchase as having paid extra.

I have flown exclusively Delta for 15 years. They have progressively gotten worse. Dirty planes, inept staff, delays. They have too many levels, used to be coach, business, first class. Now Delta one, comfort plus. 360..I'm done.

Our experience with Delta on Sept was awful, too bad, first of all we had to wait 2 hours on line to go into the airplane but the worst was when we returned, from Miami to Orlando the airplane was deflected to Fort Lauderdale, stating due to the storm in Miami and it was because they needed to fueling the airplane so they lied. Also I asked Uber driver in Miami that we have to use to go the hotel, he said never rained that day, when we arrived to Miami we lost the connection trip to Orlando, Supervisor: Dennis ** was incompetent and did not care as Supervisor saying that we did not have right to get a compensation at least for hotel.

My flight was cancelled due to the technical issue that affected all airlines. However, Delta refuses to compensate me for all of the expenses we incurred in our effort to get home. They will not refund me the fees for my checked bags nor will they reimburse me for the car I had to rent in order to get home (no flights were available for several days). They reimburse me for gas, meals, and the hotel, but not the car rental itself or the luggage fees. And I'm a frequent flier with them (or was). They are an absolute disgrace and if they were the only airline left on this planet, I'd walk to my destination.

I have been a Delta Airlines customer for several years now and this was my airline of choice for most, if not all my travels. Unfortunately, I was one of the thousands of passengers who got caught trying to fly 3 days after their initial IT outage. I hate to state that I still have to consider myself lucky to have reached my destination after more than 8 flight delays, 3 cancelations, and several rebookings of my flights to Atlanta and final destination.

Thanks Delta Airlines for the level of customer service. I do appreciate. I apologize for the late thanks. It was an amazing experience flying with you, again thank to the pilots, crew members and everyone who served and protect me.

Tried to ask a question of two different staff. One spoke no English and pointed me to another. That staff snapped at me within two words and told me to get in another line. When it was our turn the third attendant called out next. We walked down and the person leaving decided to turn back and get into further discussion about the items he was attempting to bring on the plane. The attendant ignored us completely as the line behind us continued to be processed by other attendants. We finally went back to the line, still without any acknowledgement and this was right as the airport opened. No fresh attitudes that day. The attendant that finally helped us started to tell us we were in the skymiles line and I told him flat out that we were directed there by his employee.

Please do not fly with delta. They had me confirmed for a standby flight only to get push to another flight without notice. The next flight was delayed 3 hours without proper notice. Delta has been the worst airlines ever.

Our flight was delayed so we were late to arrive at LAX airport so our friends that flew United had to wait a couple of hours for us. When I picked up my carry- on that they forced me to check due to space, a wheel was completely missing. It was 3:30 AM my time and I could not find any Delta Reps for me to show it to in baggage claim. I had to struggle with the bag out of the airport, to the rental car, to the hotel and back again on the return trip. I had a busy schedule of college visits on only a few hours sleep.

Delta Flight DL1957 from Jamaica to JFK on Monday, August 26, 2024 was a terrible experience. First, the air conditioning was not on until an hour into the flight. It was uncomfortably hot for that hour. Next, drink and snack service was not started/offered until 2 hours into the flight. They had to split cans of soda up because they did not have enough to give you a whole can. They had granola, sun chips, almonds, and cookies, along with snack boxes that you could purchase. You would think that’s a decent selection but then they started running out on their first run and for some reasons were hoarding the chips. When I asked for some they said they didn’t have anymore, but one stewardess walked by with a whole tray of them. So I asked again and she said “let me check” and went to the back of the plane and brought a bag back because she knew I clearly saw the tray.

So these airlines are ripping people off on a daily basis. This government allows them to change the prices multiple times per day without any repercussions. I had 3 tickets at $194 each and when you try to purchase them it magically changes to a higher rate and says "no longer available". Then customer service will tell you they have no option to honor the price. Meanwhile the same amount of seats are available, empty flight, what a joke. DELTA is a joke to me now. I used to use them all the time but now I will be using the cheaper airlines. How dare this government allow this to happen?

The most horrifying experience. DL85 on 8/23/24 from Paris to Atlanta. Luggage lost. No response from the Delta. Email executives. No responses. Stay away form Delta. Delta has already determined the airline is at fault for this issue and are legally obligated to provide compensation/reimbursement. I will contact the DoT department as well.

DO NOT BOOK WITH DELTA. I haven’t even gone in my trip and I have had numerous issues, starting with a cancelled flight due to “inclement weather” when multiple other airlines were able to fly to my destination on the same day. Delta did NOTHING to get me on one of those flights. In addition, I have had to call the airline FIVE separate times to correct issues or make changes because their website wasn’t working. This has put me on hold for up to TWO HOURS trying to do something as simple as change a seat or ensure my pre-check number was added (an issues they never resolved). This is on top of the fact that they LOST MY BAG several years ago during an international trip with no explanation. DO NOT FLY DELTA. Choose any other airline and you will have a better experience.

Hurricane/tropical storm Debby was in the direct path of our flight, I went up to the desk to see what to expect; if our flight was still a go, extended time to go around storm, ext. Crew member sees me waiting for their attention, rolls his eyes, and after I ask him for a flight update due to storm he says “do I look like a weather station?” Then at check in, I have my hands full, watching child, and we have 3 tickets. He scanned the tickets of the passengers before me, but tells me “let's be self sufficient” and makes me scan the tickets myself, then turns to my spouse and says “you got a problem?”

Last week we flew from JFK to MCO we left a Mac Book on the plane, when we went back to the Airport to pick it up they told us the MacBook was on the way to a warehouse in Alabama for lost and found things, we did a report on the lost and found link and we are getting emails saying you guys have not been able to find the MacBook. We can track the MacBook and it shows is in Alabama in the warehouse located at 242 E Stewart Rd AL 35769. Our report is # **. Has been in that location for 5 days already, we don’t understand why you guys can not located it yet, this is absolutely unacceptable, we know you guys are in possession of our MacBook. We can track it on Apple find me, please return my MacBook. Is not fair. You just said you can’t find it.

We had to wait 5 hours to wait for a bathroom door to be fixed. Before we boarded we were told to go to the bathroom since maintenance could not fix the door during this time period. I would never trust this airline with my life. Extremely dissatisfied and upset.

I think I have been really patient. Delayed 5-Xs and played musical gates, only to have to speak with the most unhelpful rep at Delta. I will only book Delta if no other choice. It's a wrap! I had been at the airport all day. Now it appears to be another delay. So funny...

Delta Airlines is the WORST airline in America. They left us stranded in Jacksonville airport for 52 hours, no hotel, no meal vouchers and NO flight to get us home to Phoenix. We booked ourselves on American Airlines who got us out of there and home. We requested a refund/reimbursement from Delta for the flight that they cancelled and NEVER got us re-booked out. Our Claim was DENIED!!! Delta is HORRIBLE!! Do Not Fly Delta!!!

Delta is the WORST airline. They cancelled my flight which caused a major financial burden while stuck in expensive gloomy Seattle. I was told that my luggage was flown back to Atlanta. I get to Atlanta and was referred to a small luggage holding room where my luggage was told to be. The luggage holding room did not have my luggage and the employees were rude and unprofessional. No one can account for my luggage even though the airport is heavily surveillance? I find it interesting that a Delta Engineer looked me up in private mode on LinkedIn, I’m sure that’s the thief that stole my bag. I’ve written about 10 complaints dispersing them to Delta, DOT, Federal Aviation and Federal Department of Transportation whom Pete Buttigieg is over. I am extremely angry, no follow-up or compensation along with no accountability for stealing my luggage and valuables.

Good morning I had a very pleasant experience in Sacramento gate A3. Kimberlee showed out of this world customer service and compassion although it was early the best flying. I ❤️ Delta, very friendly skies

Have had a horrible experience with customer service and how they handle my luggage's. Two trips in a row and I have had to purchase two new luggage's and was not compensated or helped at all by any customer service representative. I took my concerns to the airport customer service representatives that work for Delta and all they did was tell me that they would not cover the damage. Then I find out that I could have gotten them covered but since they want a 24 hour complaint made online that I was out of the time allowed and that they would not cover anything. I was lied to!

When I got my seat assignment for a 9 1/2 hour flight, I noticed it was the last row in one of the sections. I called and said I needed a seat that would recline since it was an overnight flight. The agent told me it did recline. When I boarded the plane, I found that it did not. I asked 2 different flight attendants if I could move. They both told me they would look but never returned. There were several open seats on the flight. When they’d pass me in the aisle, they’d look the other direction. I was claustrophobic the whole flight, as the seat in front of me reclined and I had zero room. At least they could have had the decency to come back and give me a yes or no answer. I always fly Alaska but was flying internationally and LATAM put me on a Delta flight. Never again! Customer service was terrible!!

Highly unpleasant experience from start to finish. Staff rude as usual, rolled their eyes when I asked for soda instead of water or tea. 1 of our flight attendants was nice, other two generally seemed unhappy to be working that day.

Do not fly Delta. It's been a few months this year 2024. Every time I fly there is always something wrong. Technically they are just Spirit with a different paint job on the plane. Be careful spending your money with these folks, they don't reimburse you and if you miss your connection flight you're just out of luck. I'm thinking American Airlines or Southwest is my new go-to.

Delta HAD a reputation for being the best. Now it is nothing better than Spirit airlines. There is chaos everywhere - from seat assignments to not having WiFi- every aspect of Delta is a mess. Average wait time on the 1800 helpline is about an hour and a half or more. On top of that, they mark most of the cancellations as “weather-related” so they don’t have to pay for hotel and other things. However, we do get a response from executive management when we reach out. Most issues are handled by small compensations like a $75 credit towards next time we fly.

I am very upset with the personnel worker at the Gate E 15 To Quito Ecuador Departure. I have it the buddy pass but she doesn't respect the chairs. When I go to talk with her about it if I travel and said wait then she choose other one is not on the list but she choose him because he's **, I am ** but the employees speak Spanish and make the discrimination on me. I told her why I need it to travel but she doesn't care my suffering, she threat me like a garbage. I can't believe a big company have it this kind a person.

Delta went from one of the most reliable airline, to very unreliable. I've exclusively flown Delta for years and now I can't count on them to get me to my destination efficiently. Expect delays. There's been issues with my last 4 flights with Delta even well after the Crowstrike debacle.

Absolutely the worst customer services and attitudes of all airlines. I have flown 1000 times with all kind of airlines and have never come across a worse run airliner than Delta. One thing is canceling flights 2 days in a row because you aren’t good at scheduling but having an attitude and terrible customer service. Want to talk with someone be prepared to hold for 4-5 hours because they apparently have 3 employees

Our flight was delayed 4 times. We waited more than 7 hours at the airport and they apologized by giving us a $12 food voucher. They blamed the delays on the weather BUT at the end they were “trying to find a pilot.”

We had 3 check in bags and they lost one and all they gave me was a bag tag number and they never gave me a file reference number and never told me file a lost claim within 21 days. I called multiple times to locate my bag and even went to airport twice and bag was not found. When I tried to file a claim I was told I had only 21 days to file a claim and they will do nothing about it. WOW. We had 2000 dollars worth of stuff in our bag. I am filing a small claims case now.

My issue with Delta isn’t so much the delays and cancellations - it’s the delays and cancellations with zero communication about the reason, next steps or anything at all! Instead of just making an announcement to a plane of people as to what the problem is every person has to get into a line of 300 people just to be treated like they’re the problem.

Bad customer service at Calgary check in. Guy with a ** accent, calling out “next”, not looking at customers nor greeting them. Asks for passports, tells us to place bag on the carousel, scans his monitor for a very long time, not saying anything to us! Same with another staff at the gate, female ** accent, rude about flight checking our bags. Just go work in a factory where you don’t have to deal with people!

I know most airlines do not board front to back or window, aisle and then row but it would be very helpful if they did. I primarily fly with Southwest because you can pick your seat which means most people that are "A" boarders choose window, "B" the next seat open and then "C" aisle so I'm not used to having to constantly get up just to let someone in! It is very stressful to me and no one seemed to know where their seats were. Several people had to get up over and over again and move around to find their seats which is so weird to me.

A lot of times, the flight from DTW to AZO at night, is delayed. By 4 or 5 hours and the Delta employees seem to be more preoccupied with going home than taking care of customers. Not easy waiting 5 hours at 2am.

Long lines! Slow and inefficient baggage check in. Delta gates were the farthest of all gates. Prepare to walk at least a mile!!!! Ridiculous. I’ve flown a lot of airlines and I will never fly Delta again!

Recently travelled by Delta to LaGuardia. The flight was late by 1 hour because some of the crew members didn’t show up. On return the flight was late for 1 hour for no reason. On arrival at DTW the gate was malfunctioning? Not very pleasant experience.

Let’s see where to start, from the horrible communication from Captains in the air giving misinformation to passengers, and taking a 1 hour long detour. To the gate changes last second after your flight has already been delayed 3 times for connections. Delta you have lost my business forever.

Horrible response by Delta. Amsterdam to Minneapolis international flight. Customs was checking about 325 hundred people, with only two people checking everybody in. Took us over an hour just to get through customs. We finally made it to our gate. And the doors had closed just two minutes prior. Had customs even had one more person checking people through. We would have made our gate by ten to fifteen minutes easy. Delta's response is that they couldn't open the door anymore, even though the plane wasn't leaving for another eight to ten minutes. The flight left today fifteen pm. The only other option to get us home. The soonest was to get a flight. That left three hours later and arrived home through a connecting flight the next morning, which was about eight hours after the flight took off, which was about eleven hours after our original flight time.

Sat on the Tarmac for 50 minutes In 85 degree heat in the actual plane at MCO. Aircraft maintenance must be suffering considering I am an actual aircraft mechanic and recognize discrepancies. Their Auxiliary Power Unit was not functioning correctly. Never again.

Delayed flights led to almost missing connecting flight. Instead of making connecting FlightAware the passenger was deporting and heading their way they're just leave you up to your own whether you make the flight or not. So the decision had to be made. Get off the plane and get to your connecting flight or missing connecting flight by getting your luggage off the plane. Or leave your flight and your baggage on the plane and report it the next day. Brand new Samsonite described with picture had mail content inside with address name new clothes. 6 weeks later still no location of the luggage. To me that's just another step. They wanted the brand new suitcase. They wanted the new little battery that went inside it the brand new Duluth clothes. Just outright theft. No customer service left. Can't find it anywhere the customer service that is the respect for other people's property. That doesn't exist anymore. Can't recommend.

On July 19th, when the global IT system went down my flight was delayed from MEX to SLC 3 hours. I landed in SLC at around 10:30pm. I was headed to BOI and was supposed to land there about 12:15am on Saturday. It was 2:30am when our flight to BOI was cancelled. I am 7 months pregnant, traveling alone with my 2 yr. old & 5 yr. old. I was in line to get help from 2:30 am to 9:30 am when I finally said I was done! I asked an official at around 6 am if I could maybe get help faster due to my circumstances and he said NO. I ended up canceling my flight home and being picked up by a family member & headed to Idaho. Did I mention my 2 yr old did not sleep all night like me while my 5 yr old slept in a small stroller. We were not offered a room nor food vouchers. What is this? I honestly had mad respect for Delta, but they were very unprofessional during the incident.

Delta canceled my flight two hours before check-in. I was traveling to complete a mandatory school program. I lost $1100 and now Delta says "We don't reimburse." They don't reimburse for problematic they caused. I held up to my end of the deal. I purchased my ticket and prepared myself to travel. They charged me and failed to provide service and they're allowed to keep my money. Delta needs to go out of business. This is the most uncivilized airline in history. I'll be sure to share the email the sent me on social media and anywhere else I can share it. This company is a scam.

I would give 0 stars if I could!!! For having “the best customer service” it really sucked. We asked them to change our round trip ticket to one way, and instead they canceled my husband’s flight completely. We didn’t find this out until we showed up to the airport (we did still get an email to check in 24 hrs before the flight). The flight was full and my husband ended up needing to BUY a new ticket for the following day. Delta did not compensate us in any way, apologize, or take responsibility for this action. Now we’re out $900! HORRIBLE EXPERIENCE.

The worst travel experience ever!!! Yea everyone was affected by recent travel delays but Delta wow soooo many cancelled flights no compensation, no apology. I’m still waiting on my luggage that was taken off the correct flight and placed on a totally different flight for no reason at all… officially dropping Delta for American or United. I pray I experience better service.

If I could have given negative stars I would have. This week was the 1st time overflown since 1996 and they are the absolute worst! 2 cancelations in 3 days. I'll still fly again but I WILL NEVER FLY WITH DELTA.

Wow, the horrible service provided by Delta the last few days is unforgivable. Eighty minutes in an Uber to have a flight delays repeatedly and then canceled is bad. However, they did this three days running. The last flight, that actually told off was many many hours late. Add to the the extremely rude gate agents and last-minute seat changes and it displayed that Delta is a predator, rather than a partner in travel.

I have been on all sorts of airlines such as American, Spirit, southwest, and now Delta and let me tell you how ** there service was. First our flight was delayed and then canceled. They didn’t even give us tickets for another flight. They ruined the whole vacation and I will never be flying there again not just because we got canceled but because of their lack in customer interest and incompetence. It was so rude and disrespectfully disgusting that they were like that.

Planned trip well in advance for son and husband. Airline pulled a fast one and did not tell us our seat numbers were changed by them well after I had selected them months prior. Very sneaky and punitive for others lack of planning. Had to sit by someone with window open the whole time and I am a skin cancer survivor. Delta didn’t ask. Doesn’t care. I feel very tricked by them.

The test of a company is how they handle adversity. DELTA Air Lines has earned an F. Between the poor functionality of their app and the indifference of their staff, I had my fill when my connection was canceled as I was boarding my flight from Mexico to. IT issue notwithstanding, DELTA exhibited zero compassion for customers being literally stuck in the airport due to untimely and poorly notified delays and specifically cancelation. I don't think they have a overall appreciation of the distress of being stuck in the airport due to no fault of your own and no one giving a care about it. This experience has me questioning my travel choices.

I recently had a dreadful experience with Delta Airlines that has shattered my perception of their customer service. Over two separate incidents, I endured more than 12-hour delays on two different flights, with Delta refusing to provide food or hotel vouchers until the last minute. One of these delays lasted until 1 am, a time when any traveler would expect basic accommodations. To make matters worse, Delta canceled my flight and couldn't rebook me for another five days. When I requested hotel and food accommodations, I was dismissively told, "this is not a Delta issue." I spent a grueling 30 hours texting Delta's support, three hours on the phone, and four hours in various lines, only to hear the same unsatisfactory responses.

Delta is the worst airline ever! I booked my mom on a first-class one-way ticket to Atlanta. They canceled the flight unexpectedly! No flights after. The only airline that canceled flights leaving people stranded for days. She waited 3 hrs for her luggage and was told there was nothing she could do! I paid for trip protection and everything! I will never ever fly with this company! They are the worst ever! No refund and no one answers the phone!

Delta does not hold a level of service and professionalism to be considered a reliable airline. Delta has poorly treated my family and many others customers by not providing a reasonable service nor offering a reimbursement for the mismanagement of their scheduled flight. My last flight with Delta servicing Denver, CO to La Guardia, NY was delayed more than three hours without any reasonable explanation. Delta landed at a different airport at 3:30 am (instead of the original 11:30pm ETA) and did not reimburse us for the Uber ride my family had to pay for to go pick our car at the La Guardia Airport at 3:30am). When the reimbursement was requested, Delta declined to pay for by saying that it would not pay for a rental car (???). I do not recommend flying with Delta.

We have been at the airport for over 6 hours because Delta Airlines has delayed our flight back to Houston 3 times now. First it was a late flight anyway but to get here early because we had to check out the room and turn our rental in so that we won't get charged for a whole day, to get here with a 2 hour delay then 1 hour and a half delay now waiting on the 1238am which I feel is going to get delayed because we haven't started even boarding. And to make it so bad we don't even have our seats have to get that at the gate! I will never fly Delta again!!!! This is ridiculous! No weather issues here or Houston! Now it's delayed till 10am tomorrow morning. You got to be kidding me!

Shockingly poor airline, 2 delayed flights in one day resulted in two missed flights, staff all have a different story so don't seem to know what is going on. We travel a lot, I will never use them again.

I recently had a 12 hour flight from Rome to Atlanta on Delta. Unfortunately the TV monitor on my flight did not work nor did the Delta app (while on board the place) to access Delta Studio. The flight attendants instructed us to pay for the $25 Wi-Fi (per person- traveling in a party of 3). As well that the flight attendants would go and issue us a refund of some sorts for the technical error. The flight attendants said we’d receive an email with the refund/credit. We never did. I called Delta customer service in which I was met by a representative from Minneapolis Department. She offered 5,000 miles which I wanted in dollars. That equates $50. I said that was not enough for having no entertainment on a 12 hour flight (mind you we looked up in flight services before boarding expecting to have access to movies for a long flight and traveling with a child). Ultimately the representative offered $100 per passenger.

Unfriendly and racist staff. Not a good choice for families with small kids (and teenagers!). Will never travel on Delta again. Good there are other options in the air!! Not surprised their stocks are dropping.

We traveled to Italy first class and our bags were lost for 3 1/2 days. We spent over $600 buying essentials to get through our time there. We also submitted our forms the week we got back for compensation. We were told it would take several months to look into and hold tight. When we did not hear back, we submitted yet another claim and was told via messaging that the call center for customer service in baggage claim was no longer available. You have to submit everything online without talking to anyone. It is like a black hole. They sent back a canned email to me that I submitted my forms outside of their 21 days. It was their fault that they dropped my original claim. I will continue to avoid ever flying Delta again.

Worst experience flying I've ever had. I went with Delta due to timing of the flights for a long trip. My first return trip had mechanical problems and significant delays, causing me to miss my connection. I was booked on a flight 8 hours later rather than one going to my destination 4 hours later, which made no sense. I asked the counter people who to see to move the flight up and they sent me to the wrong place twice. I finally managed to find them after asking other agents. I was then informed my bag would not arrive with the flight because it was too close to flight time. The staff were indifferent about the entire situation. What good is flying in earlier if my luggage won't arrive until midnight or the next day? Staff were not helpful at all and I had to take tomorrow off work and lose wages because of the airline, which they also don't care about. I'll never fly delta again.

Delta has long been my airline of choice, but I just had an INFURIATING experience in the MSP airport. I pay an obscene amount of money for First Class tickets for many reasons - but yesterday at MSP, for check in & bag drop, we were forced to do "Sky Priority SELF SERVICE" because the Sky Priority full service only had one staff member and the line was NOT moving at all for an excessively long time. There were more staff at the "Sky Priority SELF SERVICE" counters, so we were forced to use that in order to proceed. It appears Delta does not want Sky Priority customers to use full service, and forces you to self-service. Which might be more understandable for regular priced tickets, but for First Class / Sky Priority PRICES, the concept of "self service" is a contradiction in terms and therefore should not even exist!!!! SHAME ON YOU DELTA - keep this up, and you will lose all my business.

I was very disappointed in my experience with Delta on June 23, 2024. We were flying home from NYC, scheduled to leave Laguardia at 5 pm, with my daughter and her family. They were flying on American, also departing at 5 pm. We had checked out of our hotel, but hadn't left for the airport when I got an email and a text saying our flight home was cancelled and that we were rebooked on a flight the next day. My daughter checked American, but did not get such notification, so she and her family headed to Laguardia and took off on schedule. I scrambled to find a hotel for that night, and I called Delta cusomer service. The representative was friendly and helpful. She told me that the reason given for the cancellation was an air traffic control issue, due to weather at Laguardia. It was a hot day, but no bad weather in the forecast. I explained that my daughter and her family were able to fly out on American without issue, which she acknowledged was curious.

Delta Airlines: A Masterclass in Mismanagement and Hypocrisy. Delta Airlines should be the poster child for unethical behavior and corporate hypocrisy. My first and last experience with them was a disaster that perfectly illustrates their disregard for customers. I was foolish enough to believe my business trip credit would be honored, but instead, Delta showcased their incompetence through a series of failures, including repeated last-minute reschedules and unacceptable delays. The most scandalous part was when Delta arbitrarily decided to expire my $583 credit in July, despite my records clearly showing an October expiration. Their actions directly caused me to miss a family reunion and a memorial for my husband, pivotal moments that I can never get back.

Delta customer service is TERRIBLE!! You pay more to have a better experience, but when you actually need help, you're left with ZERO communication. Due to a medical emergency onboard our cruise ship, I had to cancel and rebook flights. Originally, I was flying home with United for $250, but the only new flight home I could get was with Delta for $700!

Worst flight ever. Delayed over an hour. Then told there was no space for my carry-on on and I walked passed empty and half full overhead compartments. They double-booked the lady sitting behind me. Took 45 mins to board the aircraft. I will never fly Delta again.

Hi. I booked my trip with Delta. It was a big mistake. They keep changing flight time on me. I called and they said oh there's nothing they can do because I booked long ahead of time. That's so unbelievable. As long as they've got their money they can do whatever. And there nothing you can do about it. I will never fly Delta again.

The Airline was able to result my complaint. Thank you Delta.

On our way to the airport Delta texted to say the airline had canceled our flight and that they could not rebook our trip. They offered a credit on a future flight (!?!). In 30+ years of international travel I have never experienced this before. We had to get to our destination that day. In the taxi I was able to book tickets on another airline, flying from another airport. It was expensive to do so. As well, our taxi fare was over $200 by the time we got to the second airport. We called Delta and insisted on a refund rather than the credit. They did issue the refund. Nevertheless, I will not book with Delta again and do not recommend this airline.

Here's a revised version of your review: I had a very bad experience with Delta Airlines. We were traveling from Toronto to New York, with our final destination being Colombia. Our first flight got delayed because the plane couldn’t land. We were relieved when we received a message from Delta informing us that our second flight was also delayed. However, when we finally landed in New York, we discovered that our second flight had left without us, and there was no delay on their end despite the message I showed to the gate agent. There was no apology or any assistance, and we were simply directed to the Delta "How Can I Help You" desk. When we got there, we were told that we had definitely missed our flight, again with no apology, even though it was their fault. This shows a lack of accountability from the company, ignoring customers missing connecting flights and not acting on it.

This airline is the worst I have ever flown and I have flown a lot. We were leaving Texas when a storm hit. We were delayed an hour. Rightfully so. But then we were suppose to take off but the bridge was broke and delayed us another 45 mins causing us to miss our connection flight to Bozeman MT. We were told to go to customer service. Upon arriving we were told from the lady behind the counter we were booked in the flight for the next day. But my buddy and I had to works so we said would y'all pay for a rental car and we would just drive home? The lady said yes and I will put in there is was an inconvenience on their end. Well they lied and are still refusing to pay us back as they said they would. We are out several hundred of dollars because Delta doesn’t tell the truth. If I were you pick another airline and don’t throw your money away.

I had bought a ferret online and the seller had decided to use the Delta Airline Service to get her to us from Atlanta, GA to FW Airport for us to receive her. At first things seemed to go well but then they told her that there was an insurance requirement of $200 for exotic animals, so we pitched in to cover it. That wasn't really a concern since it was redeemable after the flight, so we overlooked it. The real problem started after that though, the day we were expecting to receive Coco the ferret we found out 6 hrs after her designated arrival that she was detained in the Oklahoma City International Airport. Not only did we wait 6 hrs at the airport waiting to be told this information, but apparently the reason for all this was because the crate was rejected mid-flight. Both me and the seller were told that we would either had to purchase a $1,000 to 3,000 medicated crate or rent one for $100.

I would like to say that I am so disappointed with a very bad experience, my kid of 14 years that traveled alone and we had to pay $150. They treated my kid the worst, and when she arrived to Greece, they did not know that they had a kid alone on board and took her 1 hour to find out what to do! The check at the JFK that they took my daughter in the plane they were throwing my kid to one to another did not help her at all! So disappointed. I will make sure we will use a different airline from now with 5 members of my family and will make sure all of our friend and company will know!

I am not sure how they have won any awards. The staff is very insensitive, and upon checking in I was told that Delta doesn't sell assigned seats, they just sell seats and whenever you check in it assigns the seat. Not at all what I expected. Also there is not an airline out there that has the lack of leg room that Delta does. They are far more concerned about making money than having people be semi comfortable. I do not recommend this airline even if it is a last resort. I wish I could give them a 0 star review!

I have flown with Delta for 40 years. Last week I flew to California for a couples vacation. The trip from Atlanta to Los Angeles was OK. The trip from San Francisco back to Atlanta was a nightmare. 1) My girlfriend And I booked months ahead of time and chose our seats. On the day of departure, they changed aircraft and moved us so we were no longer sitting together. 2) I had TSA pre-check on my profile in the Delta app and it worked perfectly coming from Atlanta to LA but during the week I was there they removed it so I stood in line until I got to the station and they did not have my pre-check so I had to get out of line, go through the terminal, find a Delta rep, correct the problem which was theirs and go back and stand in line again.

Delta airlines is garbage. Fly United if you want to experience a real carrier. Delta never ceases to amaze me with their lack of customer convenience. Almost always have to check a bag, even in comfort plus.

Stopped flying Delta years ago due to constant delays and issues. Decided to give them a try again for a recent business trip. Flight out was delayed by 2 hours for a reason that was not explained. Flight back gate was changed 3 times in 2 hours (not an easy place to get around) and flight was delayed almost 2 hours due to not having a pilot available. Not sure if I will even bother trying them again in 5 years.

We have flown Delta consistently but the Airline has changed drastically. My family will NEVER fly with Delta AGAIN! 2 hour delay with no explanation of why, people having panic attacks wondering if there were mechanical issues with plane. Cabin filled with the overwhelming stench of Jet Fuel upon take off, Pilot landed the plane like he had no landing gear and took FOREVER to de-board the plane as the employees talked amongst themselves while we were traveling in cabin with our DOG who they stressed beyond belief. Wanting to give us a $50 credit for our trouble and you cannot get to management because they hide behind emails and you have to go thru their 7 day complaint system before they HOPEFULLY reach out to you via email.

I’m writing this letter to let you know how disappointed I am with the Delta Airlines and the entire staff. I planned this trip to New York in November 2023 as a Christmas present for my husband. He loves baseball so we were going to New York to watch a Yankees game at noon on June 23rd. Our flight was 1pm on June 22nd. We were on the flight and there was a storm in New York so we had to hang out in the air while it passed. Well then we were running low on fuel so the pilot stopped at Harrisburg PA to fuel up and on to New York. Harrisburg didn’t have enough employees so fuel was taking a long time. At that point the pilots come over the speaker that they had timed out for the day. Everyone was taken off the plane at 4pm and not told anything else until 9 pm when they finally decided to cancel our flight. The lady at the counter yelled out that if anyone was rude or had an attitude she wouldn’t help anyone (isn’t that her job to help customers).

I was scheduled to fly out of Sky Harbor airport on 6/20/24 at 6:10am via Delta airlines. I arrived at the airport at approximately 4:20am and proceeded to wait in line to check a bag. I was unable to do this beforehand due to a system/application error. A man from curbside check-in offered to check my bags due to the long line. He checked my bag and gave me my boarding passes. On my way to security, I noticed that both boarding passes were identical and were for the SLC to RDM leg of my trip and did not include PHX to SLC.

In an effort to be fair to all of Delta's customers (and potential customers), I believe that they need to know how they treat their customers and how we were stranded by them. Our luggage was lost and severely damaged when it was eventually recovered and now they are refusing to make it right. I was given the runaround and eventually just blown off.

Water dripping inside the cabin above our seat 30A/30B - DL1583 HOU-SALTLAKECITY 18 JUN 720AM, #F95FJ7. We had to go through this shocking experience ordeal - water dripping above our seats resulting into total inconvenience during our trip. Air hostess including Francis notified. They gave us napkins to wipe out. Also, talked to 3 representatives over the phone telling the whole story but they simply don't care, nobody took any action yet. Totally disappointed and perturbed on this shocking incident and dissatisfied with the services, products and workmanship offered by this repute Delta Airlines. Seeks necessary compensation. We can send you the pictures. Also, they put me and my wife 5 rows away in the cabin despite our purchase of air tickets 6 months back and our additional request with the boarding counter staff. Worst Airlines in the universe!

My luggage was damaged on an international flight and I chatted with someone 2 days after my return to file a claim which it would not let me do online so I had to mail in the form which I never heard back from anyone. When I reached back out and chatted they told me to do another claim even though it was out of the time frame and the CS rep had me try it again online which it worked this time. But they refuse to pay me since it is now obviously past the 7 days. Brand new hard case luggage and it is obvious damage that you can’t miss. The employees are really rough with the luggage.

After a 50 minute delay leaving Phoenix caused by Delta Airlines themselves, we were cutting it close to catch our connecting flight back home to Bismarck. We actually made it to the gate after running through the airport with our 3 kids, one of which is a 7 week old infant and were told that they were closing the gate and that we could not get on.

On June 2/3 Delta Airlines cancelled my flight home from Lima, Peru to Vancouver and failed to properly rebook my flights. I was forced to pay my own way home from the stopping point in LAX after being told I was booked/confirmed on that flight. This was a hellish journey made worse by the incompetence of Delta Airlines. Delta Airlines acknowledged their mistake via email, but refused to reimburse me for this flight. I have travelled extensively and this has been the single worst airline experience of my life. Not only is this the worst I have been treated by an airline, it’s the worst I’ve been treated by any company, ever. Nothing poisons the soul like injustice. If I could give negative stars, I would. Do not use this airline, or you may be left stranded and forced to repurchase your flights home!

For over 20 years, I flew Delta JFK to SLC round trip. The flights, especially Red-Eye Returns were repeatedly delayed 1-2 hours. In addition, on 5 trips Delta did not keep all my baggage on the flight I took. Repeatedly, I had to wait 1-2 days for missing suitcase or guitar to arrive. In Jan 2024, a guitar, checked in a pro hardshell case, JFK-CDMX was severely damaged within the undamaged case, due to being tossed 6 feet or more. Delta's Claim Dept. acknowledged damage, but refused to offer more than 1/3 value for a pro instrument that appreciates. Over 10 communications with Claims failed to increase offer. I will NEVER fly this airline again.

I flew Delta to board a cruise. We gave ourselves an extra day just in case. My flight from SLC to Florida was cancelled due to a sick pilot. They put us up in a hotel and our flight didn’t go out until the next day. Mind you Florida is 3 hours ahead and we made it to our cruise terminal 15 minutes before the closed boarding. Too stressful. Then I missed my connection from SFO to Spokane by 5 minutes. They arrived in SFO behind schedule. They made me late for my connecting flight which I originally had almost 2 hours to make. I ask the flight attendant if those with a connection could get off first…. Her response, "No, there is nothing we can do." If you have somewhere to be, DON’T fly Delta. I’m a travel agent and I would never book a client on Delta. They just don’t care about getting you anywhere on time.

I do NOT recommend purchasing comfort plus (premium economy) tickets. They are a waste of money. I paid twice as much for these seats with no difference from the main cabin. I can’t believe they can get away with this. Unfortunately, there aren’t that many airlines out there now so I will most likely have to fly Delta again but they will be my last choice due to their deceptive business practices.

Was supposed to be on a flight from LAX to PHX. The gate crew never called the remaining zones past 3 and left about a dozen people high and dry. All the help desk said was no refunds. Horrible service.

Tried to return home to HSV from MBS 6/10 #3915 at 11:50 am via DTW & ATL. Cancelled for crew/mechanical. Delta desk clerk rebooked me #4167 at 5:50 pm 6/11. "No other accommodating flights". #4167 was then rescheduled 3x again-mechanical-before I called 1-800 Delta. United finally got me en route 6/12 via ORD after staying 2 nights with a cousin. Delta let me down.

Worst airline ever! My 12 year old son and I were going on vacation to PVR. We checked in online the day before and received electronic boarding passes. We got to the airport and checked and bag in and printed boarding passes. We got to the boarding gate and face recognition was used to board. For some reason boarding passes were not checked. We went ahead and proceeded to our seats. I sat on my assigned seat and shortly after, a lady came looking for her assigned seat. The lady had been given the same assigned seat that I was given! Then a flight attendant came over and was telling me that that was not my seat. She was extremely rude and called her supervisor who ended up kicking me off the flight. I have to proceed to buy another set of tickets. Luckily United had a flight on the same day. I have never been this humiliated in my life. I lost one day at the resort that I already paid for and my arrival date was extended by a day.

The worst experience ever!! Staff members are very rude. Have no respect to customers, not helpful and punitive. They are not coordinated and not well trained to say the least. I don’t recommend it to anyone.

I was on a flight that was supposed to go from Detroit to Buffalo. The flight was delayed due to maintenance on the plane. We were supposed to leave Detroit. 9:54 PM the flight was then delayed to leave at 11 PM. Boarded the plane at 10:20 and set on the plane until a little after midnight. Then the captain came on and said we were going to have to be board the plane and they were going to move to another gate to get on another plane.

Avoid DELTA! I bought a ticket, choosing DELTA because it has the fastest time to fly; when the trip came, they sent an email saying that my flight was rescheduled and I had to stay at the airport for two extra hours for the connection. I wanted to be refunded because that was one of the options they sent me in an email; according to the operator, the passenger has to wait more than 170 minutes at the airport to be rescheduled. I ended up with two vouchers and it is possible that they will change again over my new ticket...What a shame on this airline. I don't recommend anyone to take such risk. Avoid it!

Flight from HNL to DTW, horrible experience. We paid 1,200 on top of the fare to upgrade to premium comfort since over 8 hour flight. No wifi, seatback entertainment not working and attendants were completely inattentive. In other words the service was horrible. They comped us 150 for the inconvenience, what a joke. Won’t be using the voucher since won’t be flying Delta again. Spirit is better and that’s saying something.

I think is unfair, I spend $1,600 dollars buying tickets to go to Puerto Rico for 4 passenger. One of them is no longer traveling but I can get the money back, and I can change the name either. Meaning that I will lose $500.00 or more. I am really disappointed.

Flight was cancelled due to “construction” at MSP airport. What!? It’s not like construction just happened overnight. This was something Delta could have avoided. Spent the night in the airport. Never again will I fly delta.

My flight DL1445 on June 2, 2024 from Phoenix Airport (PHX) to Detroit was diverted to Cleveland which arrived at 6am. I was scheduled to fly from Detroit to Ft Lauderdale at 7:20am on flight DL1732. I was rescheduled to a June 3, 2024 12:45p leaving from Detroit to Miami and scheduled to land 3:30pm. At 7am, we (passengers) were notified although the fog cleared, due to crew time limits a replacement crew was needed. My 2nd flight was interrupted because a flight crew arrived at 11:40pm and we left Cleveland at 1:45pm, therefore my 12:45p flight was missed. Due to me missing my cruise boarding time, and having no prior hotel reservations or transport arrangements. I received a return flight back to Phoenix.

We are at a resort in Turks and Caicos and only 2 of our 3 bags made it from Atlanta on Tuesday. We were told the bag would be put on the same flight the next day. I called the Medallion customer service # and today I'm told our bag is still in Atlanta. I can't even fathom how Delta couldn't manage to find our bag and put it on the flight. The bag is full of our teenage daughter's clothes and she is understandably upset. I'm not sure if we will ever fly Delta again.

Nasra at Minnieapolis Airport customer service was very poor in her communication. She spoke as if her voice cannot come out of her throat but then yelled at customers waiting. She told me she of working on my rescheduling a missed flight due to the Delta flight that was delayed but then used an excuse that there was a fire in United Airlines and hence they do not have do anything for clients. She had me wait on the side while she helped other clients. Then when she finished with them I asked her what the status of my ticket was. She asked me to go a different agent as they can only help me. It was the poorest customer service I had. I felt that the agent had the upper hand and used her power on clients. I will not choose to fly Delta again.

Decent in general but switching seats last minute for a family of 4 is definitely a low. Why have the ability to select ahead of time only to change it without an explanation last minute is beyond me.

Delta Airlines is the worst airlines have ever flown on. Garbage! They charged me $100+$35 for a heavy bag. Both flight were delayed by 2-4 hours. I’m still sitting in the Atlanta airport and it's 2 am. I will NEVER fly on Delta again. Actually this airlines gets a 0.

One of our worst flight experiences ever is happening on Delta. We were supposed to fly from Venice to Atlanta to San Diego. I received two notices of flight delays the day before our flight out of Venice, but they had rescheduled our connecting flight and said all is well. We got to the Venice airport early and the board showed an even further delay, but the woman issuing our tickets at check in said not to worry because it really wouldn’t be that late. We were sitting in the area and I heard conversations about being rerouted, so we got back in the line for 45 minutes and then were told the flight was cancelled, even though they hadn’t posted it on the board.

Since arrival at the airport, and three hours after the flight was cancelled, we have been issued bogus vouchers for meals, hotel and transit. Not one was accepted as we had been assured by various Delta agents. Their best advice: Book yourself a hotel and take it up with us later. Waste my time and money. Not amused.

My husband and I had the worse experience with Delta. It all started with our flight home from Cancun to Seattle. When we landed in Seattle our plane caught on fire and we had to leave our carry on and exit out the emergency doors down the slides. I got trampled and badly injured by other passages since all the staff had exited first. There was no one there to ensure safety. Then they lost our carry on luggage. We have reached out to Delta and BBB. They only offered us 200 dollars towards future travel with them and it expires in 1 year. It's gross what we went through and that's all they offered us. I was badly hurt, bruises covered my body and missed two days of work

First flight, 2 hour delay due to not having flight attendant’s scheduled correctly. Lay-over 1.5 hour delay do to breaks on wheel. Thanks for your patience. Here’s your 2 ounce back of chips. I flew Delta all my life and they are not inexpensive. But TV’s aren’t everything and god forgive they offer anything for your patience on a 3 hour flight that had 2 hiccups and started first thing in morning for a 3 hour flight and getting home at 7:30.

Delta is the king of bait and switch with fares, the website will offer fares and you can attempt to select and purchase, not until your payment is processed it will come back and say the price is no longer available. Then you refresh and the price increases substantially, I have seen it many times, and it's how they operate. It's a bait and switch tactic that swindles good customers out of more money plain and simple.

From Florida to Atlanta and then Chicago FL#2044 and FL#1423. Impersonal, untrained, non compassionate humans grunting at me and other passengers at every opportunity. Terrible experience to the point of tears due to your team's lack of training to help a passengers at all.. God forbid they help with luggage at all- must be beneath them. While I recognize we were delayed due to travel on the east coast, the surly, unengaged, nasty attitude of each Delta employee I had the misfortune to run across three markets on the same day speaks to a severe selection process issue at minimum or a completed disregard for any value of human kindness.

Delta customer service has changed. I was on a flight 5/1/24 from Honolulu to Seattle, Washington, and let me just say the flight attendant on that flight does not like her job. Her name is Beth. She was very rude and she even assaulted me with her cart. I did ask to speak to a supervisor and I did report it to Delta. It has been 15 days, I’m still waiting on Delta to get back to me. I am so disappointed Delta was my favorite airlines and I’ve never had a problem on any of their flights until Beth The flight attendant with the attitude.

Delta Airlines bumped me from my flight to return from Australia to NYC to sell my Premium class seats at a higher price. They pushed me off to another airline in cheaper seats. Their customer service was terrible in assisting me with the matter. I noticed in their reviews that this is a customary thing they do to rip customers off. My advice is to choose United Airlines or some other airline before choosing delta. I can't wait till the huge layoff announcement occurs. It will be well deserved.

I am a platinum Sky Miles member and have been for at least the last 8 out of 10 years. Delta Amex card, about 4 years ago upgraded my card $350 annual fee for companion ticket. I have never used one, 2 days ago a friend passed away in Idaho. Tried to book a ticket for me and my daughter to go to the funeral using companion ticket. Error not the right fare class read terms and conditions. I did read it. I didn’t see anything but even if it does in the fine print, it’s just a shady way to do business and terrible way to treat your long-term customers. I gave two stars, 5 years ago 5 stars all day long. I could go to talk about how Delta has all but abandoned the remote places they previously served well.

For years, I’ve gladly paid premium prices to fly Delta because of the service. However the last three times, my wife & I booked seat early, but were still reassigned to someone else, and we were seated separately. Then yesterday, I spent an hour on the phone, and still ended up having to move 25 rows to the back, then we’re reassigned seats yet again. This isn’t what we pay premium prices for, so this week, I’ll book my next trip with American where at least I won’t be treated like I’m on Spirit Airlines,

Delta used to be the best airline by far. I'd go out of my way to fly them and recommend to anybody who would listen. I even went so far as to buy a significant amount of stock in the company. In the last year or so, they seem to have gone from wanting to be the best to actively working to be the worst. From their tech systems failing and not talking to each other, surreptitiously deleting eCredits, outsourcing customer service to poorly trained non-English speakers, gate agents no longer caring, destroying their loyalty and lounge programs, actively throwing up roadblocks to simple conveniences like being able to book family reservations together to avoid upgrades, to customer service agents providing wildly incorrect information and going so far as to straight up lying to customers, Delta has achieved the impossible and become a worse airline than United or Spirit. Avoid at all costs. (And watching Delta go down the drain over the last year has caused me to divest all my Delta stock holdings... would recommend the same to any other investor.)

Very bad airlines and very bad customer service to deal with. Staff and even online customer service are very disrespectful and arrogant. They make your life bad and your trips stressful. Online customer service just left me without answer and help and like it is what is and there is nothing I can do for you. Not to mention they will cancel your trip without giving you any heads up until you check in.

It took a short amount of time to board and to go through security. However when we got on the flight there was ZERO room for carry on bags and no space in the overhead bins. The lights were flickering and it was making my family and I lightheaded. The power went out seconds after we got on. We were trying to watch the SAFETY video but we couldn’t!!! The flight attendants said the AC would be out until we were in the air, and it was already EXTREMELY HOT on the plane I was not comfortable. A family Had gotten off the plane because they were not happy with how the service was.

I just returned home from New York on flight DL2140, May 5. I was a flight attendant 35 years ago, of course have been on many different airlines. Number one Delta is the only airline I will fly on after the exceptional service I received from the Crew. The professionalism and the regard to each passenger was outstanding. I would like to Thank each a every crew member for such a wonderful experience, that I thought was long gone with the dinosaurs.

You’ve flown the rest… Now fly the best with class, courtesy, dignity and respect. I’ll only fly Delta from this point. My flight DL2166 from San Antonio was exceptionally well done. Thanks to Sly and the flight staff! Outstanding!

Title: Delta Airlines: Disappointing Ticket Cancellation Policy and Paltry Refunds. As a frequent traveler, I've encountered my fair share of airline policies, but none have been as frustrating and disappointing as Delta Airlines' ticket cancellation policy. Let me start by saying that the 24-hour cancellation window is ridiculously short and unforgiving. Life happens, plans change, and sometimes circumstances force you to alter your travel arrangements beyond this restrictive timeframe. However, Delta seems to lack any empathy or flexibility in this regard.

The lady that checked us in with our baggage and the lady that checked our ticket at the door to the plane, his name is Rosalie. She was extremely rude to multiple customers. Has to be the worst Delta experience I’ve ever had in the last nine years. I didn’t have so many miles I would definitely be going to American..

Delta changed my 11:00 am flight to a 5:00 Am flight. I live hours from the airport. They refused to help me, I had to cancel and take a loss and book another flight. They also did not offer any explanation. After researching it, it was my later connecting flight that they dropped altogether. I would have at least been understanding if I had gotten a little more information. In comparison, Southwest, with their most basic ticket option allowed me to change my ticket up to 3 times for free when they did the same thing and rescheduled my flight. Speaks volumes.

The best airline ever hands down. I just want to say thank you so much to the delta airline manager (Isabel **) at the Cancun airport for making it possible for me and my family to get on the next flight same day after we missed 2 flights back to back. You didn't stop until you found us a flight leaving that same day. I am forever grateful. THANK YOU! THANK YOU! THANK YOU!

Delta has the worst customer service ever. Twice in the last two months they have given away my seat while I was on a connecting flight and arrived while still boarding. They simply don’t care. Had to make my own flight because they offered no help. And they don’t give refunds even if you are downgrading on the next flight. Delta, if you have the wherewithal email me. I’ll be waiting on pins and needles.

My wife and son were traveling out of West Palm Beach airport. I asked for a gate pass to help me with to the gate and did not gave me one. Will Delta representative at the ticketing desk because I'm ** was denied a gate pass. Don't travel Delta

I just really need to give a shout out to a Delta employee in the Atlanta airport. My husband lost his prescription medication box on a flight from Key West. My husband realized it as we were boarding the flight from Atlanta to Buffalo. He reported it to the gate agent, Luckins **, and that beautiful man went out of of his way for us. He ran all the way down from gate T to gate D and made it back right as our flight was getting ready to leave. He has absolutely no idea how much that meant to me. This man needs to be given a shout out. I am a 100% loyal flyer of Delta moving forward. A million thanks and Delta, please promote this man to the highest humanitarian role in your company. Sincerely, The **'s in Buffalo, NY... Go Bills

FYI-I flew with Delta this month and received very bad service throughout. Nobody helped, even when I (obviously) needed some help to the gate due to a fall I just had at the screening area. A person with a large cart stacked too high with gray bins was coming towards the area way too fast, so I had to step back to avoid being run into. This caused the fall. Adding much more to my previous knee injury 3 months prior and compounded a new area of the same leg- now hip too.

My name is Steve, and I recently flew Delta Airlines from Colombia, South Carolina, to Washington DC. Delta flight was late 2 hours taking off and I missed connections as well as Delta lost my bag. I've been assigned a case manager by the name of Lee ** who has done absolutely nothing to help me find my bag or compensate me. I had life sustaining medication in my bag so I was told they would go the extra mile to find my bag. This didn't happen. They didn't even contact me. I had to keep contacting them just to get any kind of response. It's been over 6 weeks now. I haven't received one penny for my lost baggage nor does Mr. ** make any effort to me about the status of my bag or my claim.

When we arrived in Atlanta we had 15 minutes to go from gate E to A, we made it to our flight when the door just closed. The attendant, Defores, did not attempt to help us at all and treated us as if it was our fault we were late. I encouraged you to please watch the cameras and see for yourself if Delta should have a such disrespectful employee. We could’ve board, but the gate attendant needed to show his power. We went to the customer service counter and they rebooked us for a flight four hours later. We try to get in the Sky Club and told us that they did not take the American Express card we have anymore, we were not informed of that either, so we had to find a comfortable restaurant to hang out for four hours. Very let down by Delta. Obviously our Diamond status means nothing anymore. Time to explore other airlines.

Here's why I always fly Delta. My recent trip to Kyoto Japan was awesome. One attendant in Tokyo actually took me personally to where I had to go. She even pulled one of my suitcases for me. I would have missed my flight without her. "One Travel" agency was great. I got the flights I wanted. The seats I wanted all at a reasonable price. Never had a bad experience with Delta.

I traveled from BNA to ATL for a conference - 4/7 - 4/10 - this is a one hour flight. I purchased my ticket a month prior. When I received my email confirmation for my return flight I had realized that I chose a flight that was leaving ATL at 830PM since I was done with my conference at noon, I called on 4/9 to change my flight. The Agent I spoke with said it would be an additional charge of 225.00. I agreed to that. Moving my flight to 330PM instead. When I attempted to do my expense report, I realized I was charged $600.00! Which by the way was more than the total cost for my original round trip ticket. There is NO WAY I agreed to this and feel like it was a bait and switch. CLEARLY, I was lied to by your agent.

I booked my flight from delta.com but they put me on a flight operated by KLM and I was being put on the standby list by KLM. They treated us like trash after paying a lot to book a ticket with Delta. Shame on delta airlines.

My most recent experience with Delta Airlines was perfect thanks to the assistance and service of Mary **. She is the best stewardess I've ever encountered. I've been flying for over 40 years and she is by far the best I've witnessed.

I witnessed the entire team work as a unit to go out of their way to run back to the gate to recover a lost cellphone for a passenger that insisted on its recovery. Cellphones are important, but this was certainly outside of the scope of the team’s fueling duties. Alas, once at the gate, the pilot contacted just to let share that the phone was never lost. Delta is not always perfect, but these men showed service that appeared far behind their call. Thereafter, I happen to briefly meet them by happenstance and they demonstrated practical, yet positive character and attitude. Superb flight line crew, great job.

We buy tickets from Delta. Staffs very Rude and unprofessional. We spend a lot of money but never get a good service. Airplane so dirty and don't have a lot of choice snacks. Don't recommend to anyone!

My trip to Orlando to Winnipeg. One bag damaged. I sent email and all information that they need including photos. And after 10 days they said, "No we will not fix or pay for new one." I sent back, "why," no one reply. Not recommended to anyone.

Unfortunately, Delta Airlines cut Düsseldorf out of their program again, and we are now very disappointed loyal costumers looking for other options. The flight Charleston Atlanta Düsseldorf worked for us and many others from Westfalia and Rheinland. We fly premium economy. Please bring this route back.

Upon canceling a couple of tickets I was told that I would be able to get my credit whenever I was ready to fly again. Apparently that’s not true and they refused to honor my e credits. I actually enjoyed traveling with Delta Airlines before but I can’t imagine I use them again after they ripped me off.

This is the worst Airlines I have ever book with. I don't understand why every time I call in they says my flight is to Athens Greece when it's to Rome. Secondly when I call in to get my rewards points transfer over for a reduction on flight tickets I am told it's after 24 hours when the rep told me I had to wait 24 hours to redeem them. The Rep on the phone was rude and at first said I was going to Orlando.

So this has been one of the worst flights that I've ever had from Greensboro NC where I was forced to pay to check my bag when it was the right size. The workers telling passengers that there's no room for bags and when the plane is loaded you see a lot of room for many other bags to be placed, they basically forced me to pay 35$ while they are telling others it's a free service being there was no room. About 85% of the flight attendants were inconsistent and inconsiderate. One while I'm just closing my eyes hit me with a pamphlet just so I'd wake up and listen to him.

No one to check my bag. Delta instructed me to come in 2 hours early. Yet, no one is here to check me in until 1600, my flight leaves at 1714. What is that about? Trying to waste my time! I am NOT amused. This is why I haven't flown with Delta for over 5 years. Back to American Airlines.

Delta very specifically misled me to avoid having to issue a refund for a delayed and interrupted flight, knowing they were instructed me outside of their standard refund policy. After paying for an earlier flight from Houston to ATL I received notice at several points that the new flight was now delayed. I immediately logged into my Delta account and started a live chat with an agent. I first asked how to file for a refund now that the new flight that I paid a premium for would no longer get me into Atlanta in time for a prepaid meeting reservation I had. The online agent very clearly stated that I wasn't able to apply for a refund until the final leg of the flight had been taken. I confirmed with the rep from Delta that I must complete the full return flight and she stated, yes, once completed I could then apply for a refund for the sunk costs of the upgrade that turned out to not be an upgrade.

There was a customer service agent named Ruth who made a very simple task overly difficult. As someone who has worked in customer service it was a really frustrating phone call to have. Not a great experience.

We were given a parking ticket that had both North AND South Parking on it. We found out later that when they run out of paper for one of the parking areas they will use North Parking Paper Slips for South Parking. We don't fly often so we were confused. I asked Delta Employees Willis & Kierras for help. After examining the ticket for a bit they sent us to North Parking which was the wrong parking garage. We spent over an hour looking in the wrong garage after a long flight and trip. There is nobody there to help. A gentleman cleaning the garage noticed we were having issues and asked if he could help us. He asked me to hold up the ticket and immediately knew we were in the wrong garage. He gave us detailed instructions on exactly where to go and how to get there. We found the car within 5 minutes.

Schedule flight out of Indianapolis. No pilot. 5 hour delay. The delay made me miss my connecting flight to Bahamas. Delta agent at Indianapolis real helpful. Rescheduled a flight to the Bahamas. We missed that by 15 minutes. We had to rescheduled to fly out of Miami using Bahamian air. Pilot in Miami decided to wait for a late employee for 20 minutes. Not sure if I'm going to make that connecting flight.

My husband and I have flown Delta for years b/c we’ve always had a great experience. This last month we have two of the worst experiences we have ever had with ANY airline. I think they booked our flight without ever having a pilot. They kept giving us the run around until it was too late to go to a hotel and get some rest to only be back at the airport bright and early to be told we still don’t have a pilot, but we really appreciate your patience. No you don’t. If you did you would take care of us. The delay isn’t the issue. The issue is the games and run around they keep giving to just keep you satisfied in the moment. The most ridiculous…giving up my Delta Amex and Sky Club b/c it isn’t worth it anymore…

Delta Airlines cancel my flight and put me on a different flight. I went from a one and a half hour layover to a 12 and a half hour layover and they basically told me it's tough. That's what you got. Hopper has tried to contact them multiple times and they just ignore. They seem to not care at all about their customers.

You couldn’t pay me to fly Delta. The lie they use all the time is “there’s a slight delay due to minor mechanical issues”. They leave you sit on the plane for hours, then the next lie is “the crew timed out”. I’d hitchhike before getting on one of their planes.

Flight was delayed 4 times going to Amsterdam from Boston. 3 weeks back, same thing happened. Flight coming from Amsterdam to Boston. Making us miss our connecting flights. It’s so frustrating and not considering us who have flights to connect.

My flight delayed and I had an event that I couldn’t attend. I hate that they are operating like a low end airline where I am assigned a seat after checking instead of having the choice. Then when I checked at the counter they only said I was assigned a seat and will be given when boarding in class 3. Too annoyed to answer I said ok. I was not amused after boarding and saw that I was assigned an aisle seat all the way 44 then to top it off near the smelly bathroom. Both of what I hate middle and aisle and the smell. Then when putting away my bag there was no space overhead. It went all the way somewhere in the middle. Then while putting my bag under the seat the were dirt and crumbs. The plane was dirty due to delay and no time to clean! I was exhausted by time I got in. Thank god he landed safe.