Delta Air Lines Reviews

I am Delta gold member which means I have flown significantly domestically and internationally. I see a trend of continuous determination of services and sky rocketing increase in price while declining in customer service. I flown from Cancun to Detroit and paid three times more than other airlines to think that I will be more comfortable in Delta flight with the entertainment system they are offering. I flown this 4 hour flight, and the entertainment system was not working at all. No consideration or relief was provided in flight. I was extremely unhappy and reached out to the customer service by email and asked for some relief and in response they said sorry and that's all. I feel I have been taken advantage of by this airline and will not use Delta. I am sharing this story with my friends and family for this steep decline in customer service so they don't find themselves in the same shoes I was.

I traveled from Liberia to LA yesterday (roughly 6 hrs flight), leaving 430 pm and arriving 830 pm in LA, so over supper time. There was no included meal which was whatever...but the paid meals and snacks were sold out before they even made it halfway through the large plane, so we got a snack or two to eat. I used the toilet, not even halfway through the flight and it was disgusting. Toilet seat dirty, to all over the floor and garbage was overflowing. Worst long flight I've ever been on.

I will never fly Delta again as they kicked me out of my seat with no explanation. When I called and complained, they told me they had the right to do so. I have NEVER had this happen to me before and I have been traveling over 30 years.

Terrible experience. Locked on plane Delta vacation going to Jamaica. The plane had issues leaving and coming back. Each experience was over two hour boarded and grounded for mechanical issues. First going there was brakes and bad tires. Coming home a flight door wouldn’t close. Each experience was two hours strapped in your seat and going nowhere.

The Best Team in Aviation-Especially Inflight. I have two amazing stories to mention about Delta Airlines: WOW!!!! I am not going to be able to say enough about this flight attendant. I try to give positive feedback, when possible, but I would have to write a book about FA Stephanie ** Employee Number **. I was so rushed this morning and had no sleep from yesterday and I was really dreading this flight this morning. The K-9 dogs in the RDU airport were unsettling and I am not ever a worrier when it comes to flying but the 3 sets that came through in an hour did not help.

Normally I do not have a problem with Delta Airlines since it used to be my favorite airlines to fly with however yesterday I flew within Delta Airlines and emergency flight I spent $750 on a one-way ticket from Chicago to Tennessee. I accidentally chose the wrong airport. Within minutes I contacted customer service. Spent over 2 hours on the phone waiting for representative. When the representative answered the phone he was able to change the airport but charged me an additional $50 to change my information. I thought that was very unfair since I called them as soon as I realized my mistake so one way ticket cost me almost $800. I contacted Ricardo and customer service. He would not help me with my request to refund the extra $50 charged me. I will not be flying with Delta anymore due to the poor customer service.

I am traveling with 2 children, I bought a round trip from the USA to Portugal on the Delta website. Now I am stranded, as the first leg of my return trip was canceled, and Delta is telling me they have no options for me. I can’t even Speak to a person from Delta, only interactions with AI so far…

I have been helping my mom and dad in trying to use our E Credits and not only do the numbers that were given to us wrong and we have been on the phone waiting on hold to speak to a computer, also being on my laptop for 4 hour and counting. At one point we were past to a real person that does not work for Delta BUT booked flights all the time. We now stand to lose about 2500 in tickets. I will never use this company ever again. This is the worst experience with customer services I have ever had.

Flight delayed for 3 hours. First flight in the morning Wind chill doesn’t work. Change another plane. Waiting for hour in another plane. Why they check windchill last minute 15 min before take off. It’s not good service to pay for.

Their policies are horrible and the customer care and flight experience are even worse. I’d rather walk than ever fly Delta again. Overpriced w flights that are designed for profit not comfort and certainly not efficiently.

Yes..that’s a 5 star after an 8-hour delay on my initial flight that had layovers. Naturally, I missed...we all missed our connecting flights. HOWEVER...every person at the gate did everything (and no doubt more) they could to ensure everyone was getting where they needed to go. Whether through rebooking, rerouting, or their outstanding communication with frequent updates… there was not one single upset passenger. That, I would say, is unprecedented. They were upfront from the start, didn’t defer any questions, and very quickly brought out an abundance of snacks and water.

I was at the Atlanta Hartsfield during the Thanksgiving break getting my boarding pass from the Delta counter around 9a.m. 11/26/23 when I left my phone on the counter. By the time I made it back my phone was gone. I have a tracker on my phone so I know for a fact the person who stole my phone is either a Delta employee or an Atlanta airport employee. They left the airport around 1:45p.m. And my phone tracked to a house 10 mins away from the airport at an address ** until about 4:50 am the next day where my phone tracked back to the airport again. I sent an email to the lost and found and I never received a response. It is 12/23/23 and I have yet to hear anything from a Delta employee. Is this how you treat your customers Delta? I will travel with them again!!

I booked my flight with Delta and KLM was partnered. When I reached to airport KLM told me I have to pay for my 2 checked luggages, I showed them my Delta ticket that luggages are already included. I called Delta rep on phone and she told me that, "You pay for luggage to KLM and we will refund you." When I reached home and requested Delta to pay me back then they said they know it is mistake at their end but they can't refund my luggage. This is horrible & worst airlines.

Awful experience this trip, too many things went wrong, none of them being my fault. No can't find luggage, many different answers where it is. Stuck waiting for another flight for 5 hours. 0 stars this trip.

We bought our plane tickets over 2 months ago for a cruise we are taking our kids on today at 7:00 a.m. We were able to check in for tomorrow's flight. We go to check in and we are not on the flight. I reach out to them to see what's going on and they had to take us off the flight. Didn't refund us our money or didn't tell us nothing. Instead they told us we have to pay $300 more dollars if we want to get on this flight. They are nothing but inconsiderate people and this was the worst experience I've ever had.

The lady that answered the call at 3.17 am on 12/6/2023 was very detailed and professional. She is very lively and happy. I mistakenly rated her 2 out of 5 in the survey. She is the best customer service lady of the year. Well experienced!!!

Terrible idea to fly Delta, the first day were supposed to be in Bahamas but they had loaded us into a plane with a flat tire and had to wait a hour, and on the day back all of our bags had gotten lost and had to wait a week to get all of our bags. All of the flights had super rude flight attendants and they didn’t care about their job. They put you in super crowded planes with no room and had not gotten the seats we paid for while they were empty. I wish I could say something good about this company but there’s all bad.

I got issue about luggage loss from Delta. Well sad that it’s lost. It took days. I call. I can’t get through but Mr. ** help me though to get my claim back and the representative I talk on 04 December 10.30 am I forgot his name and Michele was helpful to me to get through the process to get my claim. Thank you for the help. Kamara you are a nice person too.

I bought a ticket with free changes and cancel plan. So, I looked to change flight. It was $1800.00 on top of my $1200.00 flight home. So, I could cancel the flight and buy a new flight home cheaper on the same day. The new flight home was $1200.00 not $1800.00. So I canceled the flight, and was charged $750.00. I tried several times to contact on chat and in telephone....Chat got booted when I started to enquire about this issue, and was hung up in 3 separate times. So, I originally paid extra for a service that cost me extra, but I didn't not receive anything extra... so it cost me double to fly home, and the refund went on a credit for their airline. Which I'm hoping to never have to use.

Paid for two first class tickets. Received two third class experiences for all four flights there and back. No pillows. TVs didn't work for a 4 1/2 hour flight. No meals served in three of the four flights. Extremely poor service and nothing offered to compensate for all of their misshapes and lack of accommodations.

The worst service in the world. You need to be at least Sherlock Holmes to be able to find your bags. They are pretty rude and boarding process here sucks really. So I don’t recommend them at all. That’s my experience.

Number one, their app always jammed up and it didn't have to write information if it did it was slow. The pilot in the Parks said it was weather that delayed but it wasn't, consequently, I was late getting into Atlanta and miss my flight has been the night the clerks which not one not two but all the clerks are extremely rude and definitely act like they didn't want to be there to serve anybody. I didn't get compensated for the hotel because he said it was a weather but we know it wasn't the weather because the pilot said it wasn't when he told the clerk at all Charlotte.

At O'Hare in Chicago the staff at the Delta baggage claim desk were spectacular. I put my laptop down to rearrange my bags as I walked off the jetway, then forgot to put it back in my carry on. The staff made a couple calls and my laptop was back in my hands in 15 minutes.

Booked a flight with Delta from Maine to Los Angeles. So far Delta has changed the flights twice and don't send an e mail saying they have made a change. The first change made it necessary to now fly out of Boston so now have an additional $60 in bus fares. We had paid for preferred seats and the second change meant we could not use them so they issued e credits which are virtually unusable especially since I will never book a flight on Delta again.

We booked a flight to Cancun with stop and change of plane, we suppose to flight by Aeromexico after that stop and instead of that, Delta put us on a Delta Plane no Aeromexico that we paid for. We love Aeromexico and we had to accept because we were attending a wedding in Cancun. I would love to hear an explanation and refund for no traveling by Aeromexico.

After Delta changed our itinerary to fly through DTW rather than ATL (from GRR), they had a self-imposed departure delay which caused us to miss the connection. The result was an EIGHT HOUR LAYOVER and for us to miss the primary reason for our trip (family gathering). NO OPTIONS WERE OFFERED FOR RE-ROUTING OR RETURNING BECAUSE OF OUR ECONOMY FARE!!! If we had driven, not only would we have made the event but it would have been faster!

Delta Airlines customer service was bad. Delta staff members were unhelpful and unprofessional of the delayed flight. Staff was very rude and even laughed at me while asking questions. I even asked the staff my questions in a respectful manner without ever disrespecting them so I am baffled. No one knew how to give direct answers on how to fix their mistake on my delayed flight. Rather received a mockery attitude and much uncertain answers. Save your money and go fly elsewhere please.

Faye worked quite a while on one of my concerns and was able to resolve it with a smile. She obviously was genuine concerned with my issue and treated it with the same resolve as if it were her own. She is a perfect example of what customer service is supposed to be but many can only partially achieve. She works the front desk of Honolulu Sky Club.

Booked a flight for myself and wife. They cancelled my wife's ticket without notification or alert. Went to check in and they said she can't fly and then BLAMED US-SAID WE CANCELLED HER FLIGHT BUT NOT MINE! The guy then hung up on me from Mexico or India wherever he is. HORRIBLE PEOPLE. NEVER DELTA AGAIN. THEY JUST DON'T CARE AND STOLE OUR MONEY. HORRIBLE.

I was charged $1487.20 on the Nov. 3rd, 2023 when I bought the tickets then was charged again for $1487.20 on the 5th. I called Delta. After finally getting connected to some who can speak English, I was told they can't refund me because they only have the ticket numbers I paid for and to call my bank...my bills are passed due now and I have late fees on my rent/phone, etcetera. Will never fly delta again. Especially after insinuating I was lying when I have my bank statement.

I was on the Delta app and shown a price of a ticket $798. When I clicked to purchase, the price jumped to $2918. This is false advertising and not honoring price that is shown, which is illegal. They would not honor the price even though I had screenshots to prove. Over $2k difference is ridiculous. SHAME ON YOU DELTA.

Delta is a great airline, but their customer service is customer abuse. I called to make a reservation because I had a question and was directed to a vendor (airtravelmarts) who spent three days saying they would forward a confirmation, did not, and when contacted said a new reservation at a higher price was needed. I was never given a reservation and told them to stop. I made my own reservation and then was forwarded my reservation by the vendor. I contacted Delta American Express and was told there were two charges from the vendor: $291.70 and $200. I contacted Delta and the vendor to stop these. The vendor responded with reversing the $200. I told them to do the $281.70 and they said they would check. I got my bill and the $281.70 was on it.

I paid to upgrade to Main Cabin which includes choosing your seat. When I arrived for my flight they changed my seat. We were a group who all paid to select our seats. We were moved all over but within the ‘Main’ cabin. So paying extra to select your seats mean nothing. Delta will seat you wherever they want. I would like to stop them from deceiving people. Total waste of your money.

I am writing to express my profound disappointment with the service I received on Delta Flight 800. I have always chosen Delta for its reputation for superior service and reliability, but my recent experience has made me reconsider that choice. To begin with, I was taken aback when, after upgrading to Comfort Class, I was relocated from an aisle seat to a middle seat without any prior notification or choice. Such a switch considerably reduced the comfort level I had anticipated with the upgrade. This was the first sign of my forthcoming ordeal.

Today I had a horrible checkin experience where the lady on customer service even didn’t listen or talk properly rather she was very rude, she asked me at least 5-7 times whether I have laptops inside my checked in bags even if I told her “No” every-time. She declined to checkin cabin bag and told me about some policy. I never had such a horrible customer service experience. I asked this lady to check about making sure that my parents get wheelchair at layover airport as they didn’t get it, she simply started doing something on her system, when I asked her after 5 mins she told that she is doing her work, why even am I not waiting there. This is so pathetic to deal with Delta nowadays. Not sure how did they build this much ego as I didn’t see such customer service experience earlier during my several travel earlier!

10 hour flight to England. My TV is the only one on the plane that doesn't work. One flight attendant said, "I've reset it but if it still doesn't work there's nothing else I can do, I'm not a flight engineer." So unprofessional and stupid. Another flight attendant wrote my email down and said she would send me some sort of compensation. I never received a thing. Delta please refrain from hiring unprofessional people that don't keep their word.

Our original flight was canceled and we were rerouted to a nearby city. We were told the rental car we had to rent to get home to Louisville from Cincinnati where they rerouted us to would be reimbursed. Now Delta refuses to honor reimbursement of $119 for rental.

Delta sucks. Flys into Laguardia NYC, they go to wrong gate. No crew to unboard flight. Sat on tarmac and missed our connection flight along with many other passengers. 5 miles between gates. Never do connection flight in NYC.

I'm a Delta loyal client. I believe it's one of the best airlines out there. I'm a Skymiles member and my frequent flyer miles helped pay for my trip. But today I had a horrible experience at JFK Terminal 4. I missed my flight even though I was on time at the airport. My flight was at 8:05 am and I arrived at the airport at 6:00 am, I asked where to go to check in with my doggie and they sent me to the line that was servicing the travelers going to The Dominican Republic. There were 3 agents on that counter to take care of the passengers traveling to DR, checking in with pets and other needs, it was almost 7:00 am when a supervisor came and took half of the people in that line to the other side of the counter.

This happened just now. While boarding, the attendant notifies that the carry ons have to be checked. I tell her “Please don’t lose my bag”. Her response was so uncalled for, “Honey, you are flying Delta, not Spirit, you’ll be ok”. I didn’t say anything because that was so unprofessional. This is not a pleasure trip, this is a business trip and her comment was just stupid. Delta, do better hiring people.

After speaking to customer service today, I am told that I cannot get a refund for my long, awaited trip to Israel, only an E credit. I saved for a very long time for this trip, and I’m very disappointed with Delta not refunding me for a flight I can’t take!

Was ok until I arrived in Detroit, gate changed 4 times, stewardess was rude. Stewardess was nasty and racist. I overheard he saying bad things about ** people and how they are privileged. Was on flight dl2019 10/6/23 10:05 pm. Never again.

If there could be negative rating I would have given that!!! We were traveling with our 1 year old puppy, which was his first flight ever. He had his crate training and was calm throughout the airport but when the flight took off he got scared by the flight engine noise and turbulence and tried to come out of his kennel. We kept him inside with his face out of kennel to calm him down. One of the two flight attendants came and asked us to keep him zipped up which we tried but out of fear he bite the kennel mesh and hurt himself. He was in blood. We tried to calm him down but the pressure of these two flight attendants was so much to keep him inside the kennel.

I am sitting here at JFK. The flight was already delayed 4 hours. The gate changed 3 times. I am still not on a plane as I am writing this. Poor communication. We were not told the problem. Delta overbooks flights and was offering 3,000 in credits looking for other flight passengers to give up their seat. I see all the bad reviews on the www about Delta. Sad…

The ticketing agent cancelled my leg of the flight to Orlando from Detroit for today when rebooking my second leg despite telling us otherwise on the phone. The agent today that we spoke to from the airport was not helpful and just told us to buy a new ticket which would be over $500. I have been forced to fly another airline separately from my family with great inconvenience. The agent who messed up my reservation on August 22nd should be reprimanded for her incompetence and negligence causing emotional and financial stress. Such agents shouldn't be allowed to work for Delta. Extremely poor service experience both then and today. Pity, I used to think Delta was one of the better airlines.

Waited in line 2 hours to get through security. Then scanner flagged my groin area. Had to wait 10 minutes to get pat down. Just to find my groin. Get to terminal with 20 minutes to spare to find out it’s just a shuttle to flight and they have sold our seats and left us. This is pathetic!! Delta is useless.

I will usually spend more money to fly with Delta for the typically great experience. I flew from Minnesota to San Diego and back for my sister's wedding so needless to say this was an important trip. On our return flight the flight attendant Michelle was the worst, rudest, more aggressive flight attendant I’ve ever experienced with any airline. We placed our bags per the instructions flight in the overhead bin and sat down. My seat was window. Some other flyer moved one of our bags placing it on its side and put their own in the bin causing ours to be in the way and prevent closure.

We booked direct flight seats together both ways months ago. And all of a sudden they are separate and we got no notification. Poor customer service. I did a chat and they just apologized with no answer why and we are sitting apart from each other now. Happen to both couples traveling together.

On Sunday, September 10, my friend and I were returning back to Toronto from LaGuardia airport. We arrive at the airport and are waiting in the bag check line only to see on the screen that our flight was cancelled due to poor weather conditions. This was a surprise to us because we were not notified of this sudden cancellation until we got to the airport. Why not say something earlier or within the day so that we can plan accordingly? Our flights automatically got moved to Tuesday in the evening and we could stay here another day. We finally get to the front of the bag check line and we speak to the lady about the cancellation. Out of the 11 workers we spoke with during our time at the airport, she was one of the nice ones.

I am so disappointed with your new Sky Miles policy! With my new job, I was so excited to maintain and grow my Gold Medallion Sky Priority staus. Now you have made it nearly impossible to do so, since I am required to book my business flights with a company credit card. My miles flown really don't count anymore?!! . So much for rewarding customer loyalty. Every flight going forward will be a slap in the face as I continue to book business flights, watch my miles build, but then also watch my staus disappear. Absolutely horrible. Might as well book with Southwest and save the company some money on most flights. Oh, and I don't care at all about the stupid Sky Clubs. I just want to be able to build my access to the other perks, which I deserve if I continue to fly with you for my many upcoming business trips!

Delta used to be pretty good with respect to consistency and service. Three flights in a row my wife has been stranded. Our baby takes a special formula. She did not have a lot with her. Instead of just saying, "Your flight is going to be canceled." They dragged out and kept postponing saying it was gonna be another 45 minutes for more mini hours. By the time they actually canceled the flight, it was in the middle of the night. The baby had no formula and no way to get any. When she asked the attendant at the counter, what she should do the attendant told her, "I’m not sure. Good luck." This is been typical of the last half dozen flights or so between myself and my wife. They’re getting closer to be in the category with Spirit Airlines than with any other. I’m done. You can keep my Diamond card. After all, they’re inconsistent, but at least they’re rude.

Want to give a shout out to the pilot for allowing us on the flight to Cedar Rapids, IA last night out of Atlanta Fight DL2626. We arrived later than scheduled from Liberia had to get thru customs and get all the way across the Atlanta airport to Gate B36. Yes we were that couple on the run to catch this flight. We arrived to find that the doors had just shut…ughhhh that feeling of travel upset was overwhelming. We were tired and exhausted and just wanted to arrive home. The next flight out was in the morning and we would not have arrived home until 4pm on Thursday.

The Delta App makes researching, booking, and checking in a breeze! I especially love how it gives the option to view flexible dates when researching flights!! This feature has saved me hundreds of dollars over the years! For instance, many times I will choose to fly a day ahead or fly out a day later because the app shows pricing and availability for an entire week or an entire month and it will be cheaper for me to add an extra day to my trip, hotel included, because I can clearly see the ticket price for a flight on Thursday is hundreds less than Friday! Not only that, but often I will find a more convenient flight time or a direct flight available for a different day than the original day I planned! Booking, reserving, adding additional amenities is a snap, and mobile check-in and mobile boarding is an absolute GAME CHANGER when it comes to saving time at the airport, especially when using major airports like O'Hare that are very busy hubs!

On our flight to Detroit, we found ourselves in a rather perplexing situation. Despite the fact that there were six entire rows of unoccupied seats, we were inexplicably compelled to occupy the row directly behind a persistently screaming toddler. This circumstance left us baffled and frustrated, as the logic behind such a seating arrangement seemed utterly incomprehensible.

I am beyond with this airline, they are the most unprofessional ignorant company. We got to our gate at the departure time with no call indicating being “late” according to the boarding time on the ticket. We were then given another flight 2 hours later. Once seated, next to a solo flyer saying how they requested a seat alone we were then asked to leave the flight. We were told that the captain had requested us removed with no reason whatsoever. We had been taking about our trips with the neighbour seat and getting ready for the flight. We were asked to leave the flight with no explanation, no reason, nothing but the rudest most disrespectful flight attendant. This has cost us thousands in flights and hotels due to the terrible staff with Delta/WestJet Airlines. I will make it my mission in life to make it well known what a terrible airline they are!!!

I arrived at Bush International Airport at 4:45 am. Checked bags by 5am. We boarded the plane and sat on tarmac for at least an hour and my bag was never placed on the aircraft. Flight left at 7:15 am. I arrived in San Diego to find out that my bags were still in Houston (origin city) more than 7 hours later. I was told by the Sky Priority specialist on the phone that it wouldn’t arrive before 11:30 pm. Called customer service and was offered 5k Skymiles and then the service provider disconnected the call. This is by far the worst experience I’ve ever had. Extremely disappointed.

Bus class flyers to Europe on Delta are now lumped in with economy classes during boarding - e.g., lining up at the gate in "zones" just like Southwest Airlines. Great way to start a long trip after paying thousands for an elevated experience.

Delta is an incompetent airline through and through. From rude staff to airplanes constantly breaking, to the most disgusting terminal in every airport, Delta isn’t worth it. Don’t fly Delta unless you can burn 8+ hours on delays and enjoy being laughed at by the customer service personnel who are supposed to help you.

My DELTA flight to London was delayed 4 TIMES because they couldn't find pilots. Then we boarded the plane at 12:45am and the pilots could not reach their own Delta ground control to take off. At 2am they CANCELED the flight and we all had to find hotels and didn't get a flight to late the next day. I didn't even have time to cancel one of my excursions with a 24 hour notice. Getting any sort of refund is a NIGHTMARE.

I travel all over the world and Delta is the only airlines I have been on that charges you a fee to use thier lounge regardless of being a member for almost 20 years as well as purchasing first class ticket. I find it very irritating that my own country is the one that treats me sub par and is more worried about taking you for every penny they can rather than providing you with a quality service like every other airline in the world. It's no wonder the US has the lowest ratings for airlines. Sad.

I was fortunate to be on flight 1901 from Atlanta to Tucson with the MCO Blueberry Crew. As it's a horrible 3 hour plus flight, Dominic A, Kendall C, Brandon D and Dani B offered drinks snacks headphones and anything to make you comfortable. What I love about this crew is their kindness and obvious enjoyment they show during their job.

I'm writing this from the Atlanta airport. While I wait for one of only two daily flights to El Paso. My flight was booked 1 month ago. First class, 6 legs, and this is the last leg of the trip. But it is now delayed. Twice. Not because of weather. Not because of air traffic. But because they don't have a pilot. Yep. They are flying a pilot in that will arrive 90 minutes after we were supposed to take off. That will put me home after midnight. I have paid a premium to fly Delta over other airlines for the last 20+ years. I have friends that are pilots for Delta. But the current management clearly doesn't appreciate its customers enough to create a proper schedule. I will get home tonight after midnight. I will immediately cancel my 4 other upcoming Delta trips and rebook them on another carrier. Might need to consider retiring my Plat. Amex too. Sad, Delta. Really sad.

Delta’s slogan is “The world’s most trusted airline”? What an absolute crock! I can’t believe how this company operates is even legal, their airline customer service is by far the worst that I have ever experienced. I am absolutely disgusted with Delta Air Lines, they absolutely ruined the first day of vacation for my family and myself. Around 2:00AM on July 27th my family and I were on a shuttle bus heading to DIA for our 5:30 AM early bird flight, and we received a notification through the Delta app our 5:30AM flight had been delayed over 7 hours until 1:00PM...7 HOURS!!! This changed our entire travel day and immediately the panic set it, and we were all on our phones looking to see what other flight options we had to get to Knoxville, TN to start our family vacation.

In early July 2023, my partner and I had plans to fly to Jackson Hole WY for a family trip. Our outbound flight to Jackson was so significantly delayed, due to maintenance, that we missed our connection to St. Paul MN and there were no additional ways to get to Jackson that day. We chose to stay overnight in St. Paul on customer services's suggestion and take a 7am flight into Salt Lake. We then had to rent a car and drive 5 hours to Jackson. The car rental was an additional $770!

I am so grateful that Delta has the option to get a full refund if you cancel within 24 hours! I have a business trip that I am going to and would like my husband to come along. I messed up on his flight 2x's and the total value for both flights was almost $800. I love the Virtual Travel Agent too! I was able to give him my flight info and he was able to book my husbands flight and have his seats next to me! Thanks Josh for your help! Such a life saver!!!

The most worst experience traveling in my entire 40 years of traveling for the past 10 flights. They are the dump on an airline. Don't waste your time, money the Deltas of over 10 hours plus, lack of professionalism and unable to pay their employees sustained wages to have workers. Delta you went from 1st class to the bottom of the barrel in my 40 years of traveling.

I traveled round trip to Canada and had to purchase a lay over flight because there was no flexibility for direct flights with decent arrival times. I had delays on BOTH trips (on 8/3 and 8/13). On my first round I traveled a red eye so I slept for most of the flight; did not eat or drink anything. When I woke up I asked the flight attendant if I could have water as she was making her trash pick up rounds. It was approximately 25-30 minutes before our landing time so I told her 'no rush' since I knew she was making her rounds. She looked at me and said, 'we're about to land'. I am a frequent flyer and I have NEVER been made to feel uncomfortable for a cup of water. I responded with, 'you know what, it's fine. I don't need it.'

Delta has seriously gone downhill with their customer service. My first flight was cancelled for my trip to Stockholm so I couldn't make any of my connecting flights. I found out just a few hours before my flight and the customer service hold times were over 5 hours. I was able to switch my flights online on my own, but I didn't get any help. All of my assigned seats were lost and I was stuck in a middle seat for a 10 hour flight. It definitely sucked. I tried to get help from their customer service to at least get reimbursed for the assigned seats but I was told it wasn't possible because of the fare I booked. I paid extra to have assigned seats and Delta wouldn't honor that. I will be booking with a different airline in the future for both domestic and international flights. Delta has officially lost a long term customer.

To Whom It May Concern! I am writing to file an official complaint against Delta at Terminal 4 Sky Priority desk. Today was my first time and probably the last time I flight Delta as I had never been treated so badly and met more unprofessional and uncourteous staff in my over 30 years of travels through many airports around the world. On 6/26/2023 around 4:45PM, I booked an emergency business trip to the Dominican Republic. While shopping around I saw flights with Delta for under $650 flying on 6/27/2023 on the 2:29 PM Flight. However, I ended up booking the almost $1,500, 8pm Flight on 6/26/2023 as I had an important business meeting with officials from the Dominican government at 4pm on 6/27/2023 and I wanted to be in Santo Domingo before 12noon. I booked my first-class plane ticket around 4:45pm, upload the Eticket required by the Dominican government on delta.com and headed to the Airport from NJ.

On August 12,2023. I was boarding the flight DL 1493 from MIA to JKF with my daughter of 8 years old. At the counter area, I was told that my carry on and my daughter’s one need to drop them off at the airplane door because of space reason aboard. I followed the instruction. When I get to my seats, plenty space was still available, I came back to the carry on two times and I received a denial of my request. I replied to the same person who provided me the directive that I need to pick my luggage up from the door area because I have space over my seats. Again my request was denied.

Flew into Maui on Delta. After the catastrophic fires, we attempted to evacuate the island through them. The only way they would help is if we upgraded to first class for $500+ per family member. When other airlines are offering flights for $20, Delta chooses to take advantage of national disasters. Great job Delta. Never again will we fly Delta!

My Daughter and Grandchildren were flying to spend time with us in the summer. She had a mandatory work related event that was scheduled after the original reservations were made. My daughter and her youngest child had to miss the original flight and come up on a different airline later in the week. Because they were not on the flight coming up, their reservation was cancelled on the flight going back. Delta representative Antwan was able to make their return flight arrangements with minimal additional expense and confusion. I really appreciate his professionalism, diligence and willingness to help.

Changed a flight from Seattle to 6am to 223pm to Atlanta in order to make it to a concert and my niece 16th birthday party, the flight was delayed 3 times. Birthday party started at 7 wanted to be there by 630 and leave a 9 for a concert at Chastain Park at 930 to see my favorite group last concert. Needless to say Delta Airlines refuse to reimburse me. Also it was so late when I got to birthday party there was no way I could drive just too tired so I got a room which was not needed if Delta Airline would have caused me to miss and would not pay for the lost.

PLEASE PLEASE!!! Do NOT give up your seat for these vouchers. This is given to you in a “MyPrepaidCard” and they are not in this country, have to be used online only, difficult to get the full amount from and awful customer service and extra fees! DO NOT give up your seat for these vouchers!!! Completely NOT worth the extra hassle fees and time it takes to use these cards!!!!

Paid for a ticket on the Delta Site, with an agent assisting over the phone. Attempted to provide pet information then but was told to wait until 48hrs prior to flight. Tried multiple times online, telephonically and even went to the airport to measure the pet carrier ahead of time to ensure it would fit under our seat in the cabin and we were told we were good to go but they couldn’t receive the pet information or have me pay the $200 until at least 48hrs before my flight.

Delta delayed my flight 5 times and changed the hat 3 times before cancelling the entire flight. Delta emailed me vouchers for food, hotel and transportation that were not valid and had expired within ten minutes of receiving the email. I spent 4 ish hours in lines trying to rebook my flight. I was finally able to rebook my flight and it was delayed. I spent a total of 28 hours in the Atlanta airport with hundreds of people sleeping all over the airport. No management at Delta tried to help anyone that I could see. Many Delta employees tried to help but without backup from management they were unable to anything to help myself and most of the other travelers. My future travels will never be in Delta Airlines.

Delta Airlines - used to be a great airline - not anymore. Recent flight on July 20th resulted in numerous delays into the night and then cancellation at the ATL airport after midnight. Delta front desk/gate attendants LEFT and all the passengers stranded with no info. The PILOTS had to tell us it was cancelled. Resulting in SLEEPING ON FLOOR in Atlanta terminal. This is because of a staff shortage and Delta is cancelling flights delaying last minute and overworking their limited pilots. In response, they offered $35 in eVoucher. CRAPTACULAR. $500 flight cancelled, sleep on floor with no food - and you offer $35.... Terrible.

Delta is supposed to be the best airline out there. Not by a mile. I have actually been treated better by United. I joined Delta's mileage program and they bumped me to Gold because that was my status with United. After 3 months, two international flights to Europe and multiple domestic trips across the US, they downgraded me to Silver. During those 3 months I have given them a lot of business and they treat me like crap. I am going back to United come next year. This people have no mercy. It's just business and I feel discriminated.

We are very frustrated with Delta and how everything was handled as a Reserve AX Delta card holder and Platinum card holder and Gold medallion whatever they claim to title you which means nothing by the way. It’s all a SCAM! We have been using a good $10-20k a month on our card, we pay $550 a year and have never had an upgrade or been treated like a status they claim, no VIP, no Standby upgrades.

I booked business class flight from Tampa to Dusseldorf/Germany for $3300 with a layover in Atlanta. Got to Atlanta and was already on the plane for Dusseldorf. All of a sudden everything stopped due to a technical problem. Maintenance could not fix the problem!!! Spent 6hrs. on the plane - AC was running! Finally Delta canceled the flight!!

Found a return flight: YYC-Columbus, in a specific time frame and price point. I found the required refundable main (U) on Delta's website. Booked and paid via a customer service agent. However, the issued ticket states nonrefundable. Agents refused to correct the error. One even said, "We're not asking you to fly with us." Thanks for the insult, Delta.

Delta flight 2105 at 11:30pm from Detroit to GRR was delayed several times then at the last minute canceled due to "no flight crew". We all had to stand in line for 2 hours to get any information and help to find that no hotels were available and we were told to find our own. A $150 voucher to fly with them again was given and a "meal voucher". Next flight they could book was Sunday and that was to fly through Chicago. I.e. stranded for two days to go an additional 2 hours of distance worth of a drive, no hotel accommodations and told that if we had complaints to talk to Customer Care. Some of us found car rentals but at a charge of $400 because of one-way fees - which Delta said they would not reimburse for. This is just one leg of the trip. The flight from JFK to Detroit was changed several times. While waiting I consulted others who had flown Delta before they said, "Yeah this has happened a lot". DO NOT FLY DELTA.

In February I booked 8 flights on the Delta website. I paid over $600 to upgrade to preferred main cabin on 6 of the flights. Delta charged my credit card six times. They now have no record of any of my seat upgrades and refuse to refund my money. After I complained (2.5 hour wait time) I was upgraded however there are now 10 pending upgrade charges on my credit card in addition to the six I already paid for in February. They claim because the flight is international that KLM needs to issue the refund, even though I booked through Delta, I am on Delta aircraft and my credit card was billed by Delta. KLM has no record of any upgrades and says it's Delta's problem.

Flew first class and Delta shipped our luggage on a different flight 3 hours early so that no one was there to pick up my luggage. Stolen off carousel with car keys and private info in luggage. From this got ID stolen and was stranded at airport. Had to drive 4 hours home to get spare set of keys and then back 4 hours to get car out of airport parking. Lost everything. Had high end hiking boots and hiking apparel that cost me a lot. No return response from Delta. First class service was totally absent. Horrible experience.

11:11 pm, 11:30 pm, 11:40 pm, etc to JFK. Then after finally boarding the plane late we sat on the tarmac for 30+ minutes with no air conditioning. Delta then had us to disembark from the plane. After approx. 25 minutes we were given $30 food vouchers and told to go get something to eat and drink. They then quickly thereafter began having individuals re-board the plane unbeknownst to us.

We arrived at the airport for an 11:15 am flight that had been cancelled without our being notified. We are American Express platinum card holders so we decided to take advantage of the delta sky lounge. At first things were fine, until an employee named Veronica came over and was rude to me for moving a chair so my 3-year-old could lay down. To say I was pissed was an understatement.. here we are stranded at an airport because of this company’s failure to notify us, and then their employees are absolutely rude! I am extremely disappointed.

I wanted to leave this review because I am not much of a traveler and I found my experience with the crew of Delta airlines to be very calming and reassuring during a time of great stress for me. I was flying from Denver to Newark, NJ with a connecting flight in Minneapolis, but my flight from Denver to Minneapolis was delayed making me to run through the airport to catch my connecting flight. I was already upset and stressed from spending time with my son in Wyoming and just wanted to get home. When I got to the gate they flight was already boarded, but I said, "Please. I have a boarding pass and just want to go home." The gate agent said, "I will be right with you," but I was upset and saw the pilot and said, "Can you please help." He said. "Hold on" and he spoke to one of the gate agents, they ushered me over and gave me and two other woman our new seat assignments.

Folks I can say Delta Airlines is far superior than most airlines in every aspect of your flight. Outstanding world class professional caring flight crews... Travels get snacks, drinks free and to purchase, from friendly, spotless clean workers that many simply don't have. I've never seen a Delta worker that doesn't treat all travelers like they're first class. I try to travel nothing by this airline and in turn keep returning to what exceeds mosts money hungry airlines with hidden fees for everything. Thanks Delta. You my airline.

I booked a flight for my daughter and I to go from Boston to Baton Rouge to send her off to college. When I went in to look at the flights, I noticed both of our seats were moved further back in the plane. I was moved from 21 to 28 and she was moved from 21 to 23. When I called to find out why this happened and asked for them to fix their mistake, I was told my seat was moved because it was a Preferred seat and would cost $39.99 to have that seat.

While boarding, my son and I were asked to check our ONLY carry-on luggage since the airplane was filled. We were the first ones to board in the second to last group. I have flown with several airlines, and they always asked passengers before boarding to voluntarily check their luggage due to storage shortages. Delta didn't do that, and while there were several passengers with two big pieces for one person, the 2 of us couldn't even take ONE piece with us. We booked 3 flights with them to get to our destination, including a long overnight flight, and we had to carry our most important items in a plastic bag that I got at the first layover after scrambling during our first flight and not being able to bring items that would have made our long journey more pleasant.

Flying from Michigan to Florida my wife found she was claustrophobic and was unable to fly down. My son and I flew and my wife met us down there after driving. We all drove back together to keep her company. Delta says we have to use the refund ourself. My wife can not fly, so we will never fly. I tried to get our refund to someone else that could fly so our money did not go to waste. They refused to help in any way, and said that is their policy. Very poor relations, working retail myself you always make exceptions when needed. Not Delta. Flight was good, but policies and customer service VERY POOR!

I flew and paid full price for a business class seat from Zürich to JFK. Their entertainment system on my seat was not working despite many attempts from the flight attendants. When I emailed Delta to ask for compensation all they offered was a form letter and 10,000 miles which is the equivalent of $100 or less. They sent me the same form letter twice when I complain that was an adequate compensation for an eight hour flight with no entertainment at all.

I booked a 1:25 PM Delta flight from San José CA to Austin TX with a one hour layover in Salt Lake City UT, arriving in Austin shortly after 9 PM the same day. The flight kept being delayed despite the fact that there was at least one other Delta flight to Austin that I wasn’t allowed to board. I finally arrived in Austin at 1:40 AM the following day. Since I must use a cane to walk I requested wheel chair assistance on the ticket and received it in San José only. I was in agony after that. In short, don’t expect Delta Airlines to care or provide requested mobility assistance. NEVER AGAIN.

I unfortunately needed to cancel a trip and went on the app to see what my options were. To my surprise, it gave me the option of an ecredit OR a refund to my card. I canceled and chose refund to card. Received the email stating the refund had been processed and refund would be sent back to the card used for purchase. Fast forward a month, no refund…so I call Delta. The representative tells me that it shows the refund has been processed and it is pending, but it takes a billing cycle or two to show up on the card. After three months, I call again and they tell me I was given an ecredit and it was a non refundable ticket. Even though every step of the way, I was told I was getting a refund to my card. So if I don’t use the ecredit by December, I’m out $2400. I’m appalled that this is how Delta treats customers. I’ll be choosing another airline from now on. DO BETTER, DELTA.

It would have been nice to have an apology from your flight crew for their behavior towards me during and after my return flight. I arrived at MJB for my return home feeling a bit fatigued not realizing I was sick until making it to the gate. Twice before boarding, I had to leave my seat to visit the nearest trash can to vomit. Now, feeling a bit sick and weak I’m struggling to make it to the plane aside my wife. Once seated an attendant went from suggesting the captain's concern to it being a passenger. She asks was I ok, I told her that I was feeling super tired and that was the extent of anything I could explain to her about my condition only for her to suggest that I was inebriated or on some sort of drugs. I assured her that I was not and as well I did not understand what evidence she had to support her theory and be so short and unconcerned for me.

As usual the flight was over sold but in addition to that the plane was also over weight and over fueled according to the pilot 3/30 starting in Washington-Reagan. These 3 situations caused a one hour delay to my connection flight to ATL. Upon arrival to ATL at 6pm I went to stand in line at customer service desk, although there were several customers ahead of me the group at the head of line took more than 3 hours for assistance, I also called and texted reservations but also had to wait over 3 hours over the phone and 5 hours over chat/text. Only to be told that all they could do was place me on standby for the next flight the next day at 8am, over the phone they couldn’t guarantee me the seat I paid for until 5 pm the next day.

I had cancelled a flight in 2019. Delta sent me an e-credit for my purchase. I did not use it right away so they sent me an extension, proceeded to use it online, shows up wrong username so I called Delta to resolve the issue. Customer service tells me there is nothing on file and that they don't give extensions so they took my $1700.00. Good one Delta.

Overall, the experience was beyond poor. I have been loyal Delta customer for years. I actually have refused to fly other airlines in the past as they were the most reliable. But wow... Delta has sure gone downhill. I was charged for an upgraded seat (Comfort+) and then when boarding told, "Oops is our mistake" but to get out of line and wait my turn. He acted as if I was lying to jump the line. I showed the agent that it debited my account and all he could do is, "Oh well" and for me to call and get a refund. Wow not even any peanuts.... Or a sincere apology for the mixup. So I board the plane only to find out they placed me in a middle seat.

I have been flying with Delta for over 10 plus years. They had been my preferred airline regardless of any lower prices' competitors were offering. After COVID I noticed the change in the tone, body language and customer service from the flight attendants, and of course it was blamed on there being a shortage and workers being overworked due to COVID. Well, it's 2023 and I have experienced the worst nightmare ever at the hands of Delta Airlines. I booked to fly to Dubai for two weeks for my wedding. Three suitcase I took with me. I arrived without incident. Delta had me partnered with KLM and Virgin Atlantic for my trip to Dubai and my return flights were with KLM and Delta, which Delta returned me to my last destination.

This has been the worst flying experience I’ve ever had. I will stick with Southwest from now on! The employees are so rude especially considering I was delayed 5+ hours. They did not have any interest in helping me. I had went to 4 employees asking for assistance because they kept changing the gate. They just kept tossing the buck and sending me everywhere else. On top of that my son is 7 never been on a flight and they had gave us seats away from each other and did not even attempt to help me fix it. The service here is absolutely horrendous! 10/10 WOULD NOT RECOMMEND.

No choices are any better, no difference anywhere, it is the Industry of Travel. Nothing to do about it except complain, and they hear so much complaining about it they are numb to it. My wife is still in Atlanta, and will be there still today. Layover from Chattanooga was just an hour Sunday night around 10:30 pm but the plane to come back to New Orleans that was leaving Atlanta was waiting at the gate and waiting on a part (mechanical problem). Delta transferred these passengers from gate to gate from concourse to concourse a bunch of times during the night, promising to get them on a flight but failing to do so. I think they did this maneuvering around all night so they would not have to pay for lodging. I was sitting in the Cell Phone Lot in New Orleans starting about 11:00pm Sunday night and got the word about 6:00am Monday morning that my wife would not make it to the New Orleans Airport but maybe sometime Monday afternoon.

Flew from Sav, Ga to Chicago and had a 3 yr old kicking my seat the entire time, screaming and pulled my hair. Flight attendant and the Mother didn’t do anything. No discipline whatsoever. People leave your kids at home or learn to discipline them for the sake of the rest of the public. The flight back was horrendous and even worse because here we are still haven’t boarded on Flight 1563 and have had delay after delay and have missed my connecting flights now!!! Delta do better or shut down your garbage airline!!!

We had a layover in SLC on our trip from Denver to Honolulu. The SLC flight was repeatedly delayed until it ended up being delayed OVER 12 HOURS! Due maintenance and pilot issues. What is absolutely UNACCEPTABLE is that as compensation for a lost day of vacation, lost day of rental car and lost night of hotel we were offered 8000 SkyMiles points for two of us (who are NOT sky miles members). This is the equivalent to approximately $89. Our third person is being offered a $65 credit to be used on a future Delta flight. This is the most ridiculous amount of compensation I can even imagine. POOR POOR customer service for a MAJOR flight issue that was completely their fault.

I was flying from MSP to IAH and my phone fell out of my pocket in MSP. Which I didn’t realize until I was on the plane. I had noticed someone else’s battery pack still charging and let the gate agent know. She followed through and got the battery pack back to its owner before we took off, and that triggered me to let my people know I made the flight. I searched for my phone and could not find it. I realized it probably fell out of my pocket. I stood up and went to the flight attendant who just shut the door. I realized I was not getting my phone back right then but still asked “ is it too late to run back up and grab my phone.”

Delta has allowed an individual to use my email address to send notifications such as flights, with included Times, Flight Numbers, Destinations, SkyMiles Numbers to my email address. This should be a security incident. I've attempted to call and resolve this for a year by proving my identity with a scanned driver's license yet they still allow updates to flood my inbox. My own travel itineraries and communications get mixed with all the emails that do not belong to me and I receive delayed flight information while I'm on travel which causes distress and confusion. Their repeated response is they cannot remove my email from anyone's account even though I have validated that my firstname.lastname email is myself and that the names on the accounts using my email are not me.

Just had a recent flight with Delta. On the trip home I missed the flight. Called within 4 hours and they charged me for two tickets. Went to the agent at the airport and she said it happens all the time and they should not have charged me. Said if I would have came in and not called there would have been no charges. The agent told me she could not believe they charged me and to call for a refund. I called and they said absolutely not. I will never fly Delta again. My company has 2,500 traveling employees and they are not booking Delta again. They pretty much used delta exclusively.

I am appalled by how terrible the customer service at Delta is. No human answers the phone, there is no way to talk to a representative. On the chat, the rep answers every half an hour to my questions and he doesn't even answer the right question. Terrible.

As I was trying to start preparing for my son's flight you must keep in mind he is mildly autistic I had always used Delta Air Lines because they had been exceptional in the past but this one was not so great. I won't use them again. Right from the start there was problems with communication. The agent did not want to look at different dates. There was also problems with his English so it was hard to understanding him. It takes me two and a half hours to get to the airport and I'm sitting here and just I'm learning that the airline is running a hour late which will be putting me an hour late getting back home. I'm very dissatisfied with their service and it will probably be the last time I use their services.

I was going to India 2 days before Christmas of last year to see my critically ill brother. My connecting flight from JFK was canceled.. They rebooked me on Air India the next day, but when I got to the airport, Air India had no record of our booking. Then they rebooked me for the same the second day on the same flight as the day before. The weather was fine- just cold. We had to wait all day at the airport, and boarded the flight. They kept us waiting on the tarmac for 6 hours. First they said it was the wind, then loading luggage.

Never we I travel again on Delta, I will walk first. Taking my important carry on Boarding C telling us no room left while taking other larger carry bags after placing ours on boarding ramp in the down poor rain.

Flight was delayed over 2 hours waiting on a pilot. Was notified by Delta of this issue 7 hours before take off making me lose a day of meetings. United may lack some amenities or charge for some, but haven’t had the issues I have had with Delta. Avoid this airline.

Where do I even begin with our Delta experiences? Our latest experience is just the latest instance of the terrible customer care that Delta provides. This recent trip with Delta has been extremely terrible that I advise everyone to stay away from this airline. If you want to travel with minimal stress and be well taken care of when unexpected travel situations happen, especially if you are traveling with a baby, definitely book any other airline! Delta will not make anything easy or better for you when they cause a major interruption in your travel. We will never book with Delta again (and we travel internationally multiple times a year). It just isn't worth the hassle and uncertainty with them.

They boarded a flight on a plane that they knew had issues-- only to keep everyone waiting on the tarmac while attempting to repair the plane and then, adding insult to injury, returning to the airport after takeoff more than an hour later because the original issue was never resolved. Compounding their lack of any care, they then did not bother to have anyone meet the passengers or explain the next steps until an hour after deboarding the plane in the Mexico City. Seven hours later, they finally put people up in a cheap hotel after "delaying" the flight to the next morning. But even then, it was difficult to get any food or drink because the hotel had a barely functioning restaurant. Delta once was a decent airline. But they have decided to devolve in the direction of American and United. Too bad. They were the only chance the USA had of having a good airline. But Delta is now just more of the same American garbage.

This airline is inconsistent with its customer service. It's a hit or miss in my opinion. My last interaction was in March and the boarding crew forced me to check in my carry on along with several other customers, despite the fact that my ticket included a carry on luggage. The worst part is that their incompetent baggage handlers damaged my suitcase. I reached out to Delta and they didn't provide a satisfactory resolution to replace my suitcase. BUT once I got BBB on them through the Lord's wisdom they came correct and offered me a replacement through their site! If you have issues with Delta make complaints with BBB so they can be held accountable!

Horrible airline! Purchase 2 tickets together and they split up the family and they don't care. The agents at San Antonio were rude and made comments like "you aren't that far apart" so the gate agent didn't find it important to help a family together. Then this gate agent threatened customers that they would load the plane but it would sit at the gate until someone gave up their seat. I would rather walk than fly this airline again. Pretty sad seeing as it was always my preferred airline but I guess they do not care about customers especially after they have made plenty of money off of them.

I was flying from Detroit to San Francisco. I was waiting for boarding and was not sitting in the handicapped section. I guess the agent profiled me as being old and came over and asked me if I wanted to board as handicapped. I politely told her I am not handicapped and would wait for my regular boarding. About thirty minutes later the plane was ready for boarding. The line formed for handicapped boarding and the same agent came over to me in a very loud voice and instructed me to get into the handicapped line. I again politely told her I am not handicapped and would wait for regular boarding with my family, and that this was the second time I had told her I am not handicapped.

On a first class flight from Vermont to Oregon, my sturdy, hard-shell luggage was so severely smashed that one corner was completely inverted and the wheels on the other side were broken off. My toiletries box inside had smashed open due to the force of the smashed corner and several hundred dollars worth of products were smashed and spilled all over my clothes. I waited 45 minutes for my luggage to come out, and when it did and I discovered my broken, leaking suitcase, a friendly Delta agent helped me open a claim and assured me that I would be compensated.

Delta was a good airline but over the past year they have gone down hill fast. My last three flights were delayed and the fourth was canceled. No reimbursement for a extra hotel or anything. Best to find another airline if you want to get anywhere on time.

Staff is rude, flight was delayed. Didn't get any help to rebook. Avoid like the plague. You won't get help when you need it. Useless, really. Next time I choose a better business to flight with will see what.

First of I paid for my family of 9 to come to Disney (I live there in the winter), they took my money for all the flights there and back for Michigan but I can not claim the sky miles because I was not on the flights.... Well you sure took my money fast enough. The other major thing is my family was expect to land in Florida at 4:20. They did not get there until 10:30. First they needed to fix something which took forever. Finally they fixed it but lo and behold the pilot's hours were up and they needed to find another pilot (shouldn't they have anticipated that during the fixing of the plane). They finally got a pilot and had to de-ice the plane (understandable) but then the deicer broke down in front of the plane and they had to find something big enough to tow it out of there.

I waited 25 min to speak to a Delta airlines customer service representative. I had tried all options online prior to calling customer service. The female representative was: Unhelpful, rude, distracted, unwilling to assist me, irritated and just plain unprofessional!!! Wow! This company is probably the worst I've ever had to deal with!

My initial flight was randomly going to be 6 hrs late so even though I paid for direct the next best thing was getting stuck in ATL for 2 hrs. Then the connecting is delayed and they thoughtfully sent a 15 dollar airport restaurant voucher which didn't work at airport restaurants. My time is worth more than that to me! Sorry to learn it isn't to you. I travel all the time and don't need to fly you again. Hope saving on actual compensation for wasting it is worth years of my money.

I have never experienced such terrible Customer Service in my life! When I went to the Service Desk to ask the employees a question about a flight an Attendant didn't want to be bothered. She raised her voice and said that, "You people don't want to read the flight boards!" I told her to do her job while she kept screaming at me to read the board. When my wife and I finally reached our destination to Love Field in Dallas, Texas we had to stay on the plane for an additional hour because Delta only has one ramp and the previous flight had some type of problem. This company needs to train their employees about Customer Service. I will never fly with Delta again in my life and I will tell my friends not to fly with them as well. They are horrible!!

I had to travel internationally - I had 2 choices: (1) Indirect for $1600 to $1900, (2) direct for $3300. I chose the significantly more expensive $3300 option to fly direct to conserve my time and to accommodate a very strict travel schedule I had. On my flight back, my direct flight was cancelled and I had to take an indirect flight. In the process, I lost my exit row seat, my travel schedule changed from 10 hours to over 16 hours, I had to take 2 different shuttles to get to my car. Overall horrible experience.

I booked a flight for my family to fly to California from Pa for a trip for my family. I upgraded to business class and spent a ton of money. I did this because my son has special needs and to avoid stress and sensory overload, etc. When departing CA to PA they called our crew to take care of another flight that the crew didn't show up for. Therefore our flight was cancelled. They rebooked our flight for another day. I had to pay for a different hotel, fees etc to get home. A ton of additional issues to get home.

Booked my flight a month ago from today. Flight leaves tomorrow. Received notification that we’ve been checked in but noticed our exit seats were taken, and we were assigned seats a row behind. Had to call and get a refund. When asked for the reason, I was told about an aircraft switch, to an exact model of the previous plane (Boeing 767)….Even if that were the case, it’s not like they wiped the whole plane and started from scratch. Therefore my seats should’ve still been honored. Granted, this is the first time something like this has a happened, but I’m very disappointed in Delta…Don’t want to say it’s racial, but it’s definitely up for debate. I’m very anxious to see who’s now seated in our exit row seats directly in front of us. SMH.

Delta Airlines is a terrible airline. They recently canceled my flight without any notice, leaving me stranded at the airport with no way to get to my destination. When I tried to call their customer service line, I was on hold for hours before I finally spoke to someone. The representative was unhelpful and seemed to have no idea how to handle the situation. To make matters worse, Delta Airlines did not offer any compensation or alternative options for my canceled flight. I was left to figure out my own transportation and had to spend additional money on last-minute bookings. The lack of communication and poor customer service is unacceptable, and I would never recommend Delta Airlines to anyone. If they can't even handle a simple flight cancellation, how can they be trusted to safely transport passengers to their destinations? Save yourself the headache and fly with a different airline.

First, travel starts 6pm arrival at the airport, flight to leave at 8:20pm. Delayed! So I miss my connection! The gate agent at beginning flight couldn’t even log into the system for 40 minutes because he couldn’t remember his password! Causing me to miss Any Outgoing flights to make My connection. Landed 25 minutes before my connection departs and After I run to the gate with no assistance from Delta, no cart to Carry me, no communication with gate agent at connection. Making It 15 minutes before departure. They knew I was going to miss my connection! No one told me they would close the gate 15 minutes early out of all the gate agents and flight attendants. No one told me not to run!

This is not about my flight. My father and niece are flying out in UPPER class of Virgin today (01/29/23) from Atlanta. I went there to assist them as my father is 89 years old. I went to Virgin Atlantic counter. There are 3 counters with 3 people (left to right), Economy, premium economy and upper class. I went to the upper class counter and from the minute I stood there I saw attitude from lady in the counter. She was like "YOU DON'T BELONG HERE."

Tell me how a company can load a plane with passengers and their luggage, all appropriate customers, and meeting all criteria THEN DELTA AIRLINES, without informing the passengers, REMOVES PASSENGER LUGGAGE WITHOUT NOTICE. The airplane flies to Bermuda where passengers discover their luggage has “disappeared/vanished.” Flight members inform passengers that a huge amount of luggage was removed from the plane-before takeoff, and other “higher revenue” business items were stowed in the plane when passenger luggage was “bumped!” DELTA PROMISED TO SEND THE LUGGAGE the next day which was a LIE and DID NOT HAPPEN. In fact, Friday, Saturday, Sunday, Monday and Tuesday passed and STILL NO LUGGAGE, though many empty promises.

This airline is the worst ever! You can wait for hours and then get incompetent, unhelpful or hard to understand agents. I tried to simply change the dates of my ticket and I had to wait for hours at a time. So if you plan to buy an international ticket, DO NOT USE DELTA. It is like buying a non-changeable ticket. And impossible to modify online either! Shame to this airline. I am so so sorry I bought tickets for my family.

It was the worst experience I ever had. I am 19 Yr first time travelling alone from College to home (BOSTON to PORTLAND). Delta cancelled my flight 5 hrs ahead and rebooked me for next day. Then just about to fly to first leg, they cancelled my 2nd leg flight. At MSP I pleaded to the agents at Airport and finally got a flight for SEA. I reached 5 PM PST in Seattle (After so many cancelation). My next flight to final destination (PDX) was 7:56 PM. They kept delaying the flight till 1:45 AM and finally announced that flight is canceled. Really. They did not book me to any flight and did not offered any hotel. What do I do at Airport.

Delta bumped me from my connecting flight for no reason. My luggage went to my destination without me. I was forced to book another flight the next morning and get a hotel room at the airport. Flight and hotel cost was over $800. I have spent countless hours dealing with delta staff directly at the airport followed be hours and hours of phone calls only to be told, "We cannot help you. Need to file a formal complaint online." I did that and waited almost 2 months for the first response. I provided documentation only to be told after weeks of emails regarding my case all we can do is give you a $100 credit. No explanation was ever given. I asked on many occasions for a reason and was never told anything. I am out $800 directly because of Delta's mistakes and they doing absolutely nothing about it nor does anyone seem to care. I am not sure what to do from here.

I never had good experience with this Airline, but my last two experiences are the whole new level. In summer of 2022 I was booking flights back from Europe for my family and they double charged me for same flights and took them 3 weeks to refund the money. In December they canceled our flights to Colorado last-minute two days in a row, and would not rebook us until well half way into our vacation. Insultingly they tried to offer us a layover flight in Los Angeles, on day 4 and even that without a guarantee that would make our direct flight I paid more for, an 8 hour travel. We spent two days including Christmas Eve trying to get a resolution with customer service (if you can call it that). We lost all the money we paid for our stay in Colorado, and ended up staying in Atlanta for the holidays with no plans, and no vacation days left.

My flight was canceled and I haven’t been notified. I tried to reach customer service and I was unable to reach. I was on hold for 3 hours. I did not compensated for my lost. Delta didn’t not reach out to me to solve this problem. I lost all the money and the plan I had for this holiday.

This is the worst flying experience I have ever had with any airline. I traveled from Halifax Nova Scotia all the way to Cleveland Hopkins, and my bag was mishandled and landed in Atlanta, Georgia. I have over $800 of gifts, clothes, and belongings in that bag. I have no clothes, toiletries, or gifts for Christmas. I talked to the representative in Cleveland at the the Delta baggage claim. They told me the bag would arrive an hour later that night and it would be delivered after. Then the man at the desk calls me 20 min after I left the airport and tells me it’s actually going to arrive the following night at 10pm. That flight gets cancelled and I am told it is going to arrive the next day. That flight also gets cancelled. I call delta and try to get a timeframe on delivery and the representative hangs up on me. Then I call again and tell them to reroute the bag to Norfolk, Virginia where I’m spending Christmas with my family.

They boarded our flight and then told us all they were delaying it for other passengers. This is a pure revenue grab with no concern for the people who wait. The FAA should NOT allow this behavior by airlines.

On both of my return flights to Fort Lauderdale I encountered problems with customer service on the flight changing my assigned seats and much worse stranding a Senior Citizen for 15 hours at JFK after arrival from a 13 hours flight on Delta. I arrived at the Fort Lauderdale flight on time when a Delta employee shut the door in front of me.

Flight canceled. E-ticket issued. 4 months later tried to redeem and after hours on hold was told the e-ticket was easy to use just go to website and they cannot book from phone. They did confirm the ticket number and the amount $1177.20. Hours on hold again and next "customer service provider" could not use. Just gave up. Next time just tell us you are going to screw us out of $1200.00 and save us the headache of your ridiculous hold times please.

What a joke. So my fiance and I booked the flight 6 months in advance because it is extremely difficult for us both to take off work. She is a banker, and I work in EMS. We both got approved for 2 weeks in December for our anniversary trip and not to mention, she is from there and hasn't been back since she moved to the USA 13 + years ago. Delta decided that for *their* convenience, they would take the liberty of adjusting our flight to have a 5 hour layover in new york. I specifically set up the flight so that it would be direct, not a 10 - 12 hour experience. Her family is supposed to meet us at the airport, and rolling in at midnight on 12/1 is not going to work for them. We also booked a rental to be picked up on 12/1 and this causes obvious problems with that too.

Our Delta Flight 707 From Phoenix to JFK a few weeks ago was very nice. Flight Leader Shirley, FA's Daniel, Jill Katie, Jimberlle, Mary Anne and Carley took good care of everyone. Pilots Peter (Ca) and FO Lukah (NYC) were exceptional. Clean, comfortable and felt very safe.

I flew out of Syracuse this afternoon on Delta. Checked through my final destination, Spokane, Wa. The Syracuse flight was delayed by 10 min for boarding and sat on the tarmac for another 15-20 minutes. When we landed at LaGuardia and sat on the tarmac again waiting for a plane to move. I got off the plane and and headed to the gate. According to the signs I had a 15-20 walk to Gate 81.

Delta will steal your luggage!! They will take a bag with 50lbs worth of clothes, purses, make up and souvenirs, and take months to even talk to you about it. 3 months later, they give you $900 and close the case. The luggage alone was worth hundreds!! They steal your property and treat you like garbage. NEVER FLY DELTA AIRLINES!!! Watch out for a case manager named Bernadette ** too. She is ruthless.

I purchased a ticket for my wife from New York to Rome, Italy. I paid an additional amount of money to have the right to chose a seat. Then I am told on the website that the seat can only be assigned after the purchase. After I got the ticket purchased I went online and discovered the seats could not be selected. It turns out Delta was reselling a ticket on a ITA flight and that ITA was not honoring seat assignments from partner airlines. I tried to talk to agents who were useless, only apologized but never got a serious service representative to fix the problem or reimburse me for the extra ticket selection premium I paid. And any time I try to discuss this with a service representative, I get put on hours long waiting lists, while they respond in only a few minutes for any other inquiry. This is the closest it come to unethical and possibly deceptive and deliberately inefficient behavior.

Delta changes flight time multiple hours, says if over 120 minutes flyer entitled to a full refund. 70 days later still waiting. Have invested over 4 hours on hold/speaking with customer no service. They acknowledge they owe me the $ 1600+. Still waiting on hold. DELTA SUCKS!!!!

Hardly know where to start. Flight out of Atlanta to Rome turned around 2 hours in - de-icing trouble. Ok - safety first. However when the over 100 passengers disembarked in Atlanta around 1:30 in the morning there were only 2 gate agents to arrange hotels and alternative flights. We finally left the airport at 5:30 am to get a few hours sleep in a hotel. We made it to Rome the next day - for our connecting flight to Sicily. Our luggage however stayed in Rome for 4 days. Our AirTags showed it didn’t move. Delta was non responsive. We finally got our luggage over a week into our vacation.

Always paid the premium for the service. No service any longer. Platinum Members. All in our family. 10+ years of loyalty. Never came back from covid-poor standards. Off-shore/Philippine "inefficient, untrained, unprofessional" support. Only training is on apologizing, not solving issues. So sad. I was such a Delta supporter. They lost my business.

I wish ZERO stars was an option. I've been dealing with Delta for over 10 years with my unaccompanied minor. We used to always have my Mom and I escort my daughter to her gate with no problem and now they only let one of us take her (when the day is already hard enough). Delta just loves making up their own rules, because we called them and the agent we spoke to said that that is NOT their policy and that YOU CAN have two people escort her. ESPECIALLY WHEN WE ARE JUST TRYING TO HELP GET HER THROUGH THE DAY.

passes to the NY flight and the connecting flight to Israel and ran to security.

I am a tourist and I was treated like I was cattle in a line. I can’t imagine how they treat residents. Disgusting women at the counter felt like she had the right to berate me and treat me like I was doing something wrong because I walked up to the counter without being called even though she gestured to me to come to the counter. Start looking at the people you hire as customer service should be your first priority. I’m so glad I have no other internal flights with Delta. Avoid as much as you can unless you don’t mind being treated like.

Delta Airlines is horrific and should be reviewed for ethical standing with BBB. They kept us on tarmac with no valid reason except for minor issues for 4 hrs. Advised over and over just waiting for approval to take off, as all surrounding flights took off without a hitch. Then said they had to do a manual countdown due to electronical countdown not working. Then Advised we would be returning back to gate where we would be updated with flight status. When we arrived the gate staff was RUDE, NASTY, UNINFORMATIVE, INCONSIDERATE. Yelling at customers.

I booked a flight months in advance and chose a window seat for my seating assignment. My husband checked in online the night before the flight and the seats were the original seats from the original reservation where I was at a window seat. At the gate during boarding. I was handed a ticket that my seat had changed to the middle seat right next to the window seat I had reserved. I told them I don’t want to sit in the middle and they said the flight is full (of course, the flights are always full) and they told me there was nothing they could do. So they changed my seat at the last minute to a middle seat and weren’t about to do anything about it. Another reason why this is my least favorite airline to fly. To fly. I avoids them as much as possible.

Kiwi.com and Delta Airlines are truly a match made in customer-care purgatory. Sorry for the abrasion, but my small talk currently just Kamikaze-jumped headfirst out the 8th story of my Seoul, S. Korea 3-day layover. A layover I never required, much less a layover outta MY pocket with days of expenses to be incurred here, but this is how manic & irrational some airlines are with this Pandemic. I’ve never seen such wild inefficiency, since perhaps 9/11.

Delta is the most ridiculous company to fly with. The customer service is horrible and they take responsibility for nothing! Ruined my entire trip. Never again will I fly with Delta. You’re better off on Spirit.

I use to love Delta. This year it is clear that something is very wrong with their operations. Having medallion status will not get you any better results. I have experienced significant delays time and time again. They are unapologetic for the inconvenience that they cause you. They offer you nothing in return for your troubles. They refuse to refund you unless a trip is delayed 12 hrs. It is absurd that the threshold is so high. Especially considering that all they do is have delays now. I was loyal to Delta because the customer service was good. They were never the cheapest option but it felt worth it at times to spend more to fly Delta. I can no longer say that. Now Delta operates like every other airline. Save your money and find the most affordable flight and use a good travel card to rack up points.

Worst airline. Me and my family went to London. I called Delta and was told that I could carry 2 check in bags with me because I am a Delta SkyMiles member. In the US I did not have issue but when coming from London, I was told that only one bag was allowed and I fought with them but nothing and had to pay for one bag. This is not the first time it has happened where there change the rules.

Flight initially delayed for >3 hours. Finally boarded and took off. At 5 pm the plane landed in Charlotte as it was diverted mid-flight claiming for passenger safety. Not sure how they did not know they can't land in LGA before taking off. In Charlotte, they delayed planned take off for 3 hours, each time pushing it back by 1 hr increments as we sat on the plane. Finally at around 9 pm they announced the flight is cancelled as they don't have a co-pilot. It took another hour to collect our bags from baggage claim. In return they sent an apology and a voucher for a hotel in Denver!!!! Finally this morning they sent another $50 voucher as if that makes up for anything and ruined our plans. I lost my hotel booking in NYC that was paid for. I had to pay for my hotel in Charlotte. I lost my Broadway show tickets. I also had to pay another $800 for a return flight from Charlotte to Denver because my travel plans were for one day only.

My husband was deployed in Romania and had to come home due to his mother having late stage 4 breast cancer. I booked his ticket for him for $300. Upon checking in at the airport in Raleigh, the clerk could not find his ticket. His mother died that morning, and we had to get him on that flight to his parents' house. The only other seat available on the flight was a $1700 first class ticket. I was forced to buy it so he could make it to her funeral. Upon getting to the gate, the gate clerk found the original ticket but could not refund the first class ticket because we had checked a bag under the first class ticket. We tried finding an agent in the airport to get this fixed, stood at the desk for 15 min, and no one showed up. We had to board our flight.

We had two bags lost and the case not resolved for more than one year and lastly they declined it. Last time I reached out to them they said they will assign a new claim manager but when I called today to follow up CR said they did not assign a case manager but declined our case. What I knew from my travel agent that the DOT regulation asks Delta to compensate us $3,800, our lost item cost about $5,000, but they gave us $268.09. Shame on them. I was a very loyal Delta customer but now I'm not going to use them anymore for my family trip.

I recently purchased a ticket for Delta flight. I paid $1392 for a refundable ticket. When my surgery was canceled I submitted an online refund request on July 6th. Per the company website, Refunds issued to original form of payment will take 7 days. I waited 2 weeks and called. After waiting on hold for over an hour, I was told the refund department was behind and that it might take 20 days.. I waited 21 days and called back again after another hour and a 1/2 on hold I was told that my Refund was processed and that I would receive it by end of week.

I've been attempting to get ANYone to from customer service to respond to my concerns. I've tried for over a year to get credit for 2 trips overseas with zero results. I recently purchased 2 tickets for a friend and me on my cc, and she isn't enrolled in the Sky Miles program, yet I only got credit for one ticket. On our return flight, we were delayed in Rome causing us to miss our connecting flight in the United States, forced to downgrade to main cabin after purchasing Comfort+, I can't get ANYONE to address the refund I deserve. THERE IS NO CUSTOMER SERVICE AT Delta AIR LINES, just a bunch of clowns.

Delta changed our flight time, from 6 am to 7 am. We were ok with that. On the day of our flight, they sent us an email at 1:27 am, changing the flight time from 7 am to 12 pm. We missed the cruise ship. Cost us thousands of dollars, and ruined our family vacation.

6 day horror no resolution. They lost my mom's Walker at the gate. I made a claim and they said they would deliver once found. They use BEX. A customer resolution official Violet got involved on the 5th day, last time I heard from anyone was day 6. No resolution no compensation. I will never fly Delta again.

I will never fly Delta again. First, their first mate didn't bother to show up for work, so my flight got delayed one hour, which means I would have been late for the connection. I go to the Delta desk, and I ask to retrieve the bag, and the desk attendant says, "are you serious?" I then proceeded to argue with him whether 11:05pm after 10:45pm since… you know… I can't board the second flight until another one lands.

Delta, never again. I have never been handled by an airlines the way we were handled at Atlanta Georgia. Every Delta person was calloused to the point where no one wanted to help. They didn’t care, and it is what it is. The impression I have is Delta has my money. I get what I get. I even paid first class. Return flights are not first class.

I cashed out 55,600 miles from my AMEX Delta Platinum card. I received a $500.00 digital Certificate with an order number and date. I tried to give it to my daughter to use to book a flight. They did not accept it. I spent two hours on the phone with Delta Airlines and American Express to attempt to resolve the issue. Not one of the five people I was bounced around to knew how to resolve the issue. "Let me transfer you was their response..." Very unprofessional. I plan to cancel my Delta card. I'm done. I thought there was integrity left out there. I guess not. I lost $500.00, however, they lost a dedicated member since 1983. I'm very disappointed...

1st Issue: In May of 2022 I had a Delta flight ticket. Flight was at 6:00 am. They had canceled the flight and sent a notification after 10:30 pm the night before where I already had gone to sleep. In the morning morning I received a notification that my flight is at 6:00 am. I was a mile away from the airport in Uber I received another update that my flight is at 2:30 pm. I was going to IAH to BUF. I decided to stay at the airport to take the changed flight. Flight was delayed several more times through the journey arriving at BUF nearly at MIDNIGHT (12:00am) where I was to arrive around 11:30 am that morning.

Our flight was cancelled at 1am. We saw the notification at 3am. The hotel we were staying at was booked out and they were nice enough to allow us to stay an extra night in our same room. Unfortunately, our room was priced up to $1500 because their peak season started. We had no other options in that moment to look for another hotel in a foreign country at that hour, and there were no other rooms available.

The call to check on delayed baggage was given a hold time of 10 hours??! When it was 4 hours another try, I let my google phone hang on. After 5 hours it beeped to let me know someone picked up. It took 3 days for it to be delivered.

Canceled my flight three hours prior and left me stranded having to find a place to stay at until I could get out the next day and my pets at home were left unattended because of this. They have made no effort to compensate for this and I spent 4hrs and 45min on hold only to be hung up on. Customer service via messaging has lied about how much compensation they can provide. Horrible service and I will never trust to fly with them again.

In January 2022, I booked a flight home...first class. My flight was rescheduled. I was given a seat in coach on both flights! Last week I was flying back from FL to TN. Delta kept delaying my flight later and later. It caused me to have to call out of work at a hospital (I am a nurse). I informed the CSR that I just want a refund. He said that they could do this. Just called Delta, there was no refund in progress. It took 50 min of waiting for that call to begin. When I asked about the first class flight in January, I was told that I had to call another number. I did so. That wait for response is over 3 HOURS!!!! Seriously! Customer service has NO meaning at Delta!

Delta's non-international first class is to me, a waste of money. I travelled from Sarasota, FL to Kansas City International return and spent $293 extra for first class over the comfort plus seating. Both trips were via Atlanta. I had never travelled first with Delta, so thought I would give it a try. You get early boarding, but as your seat is designated, that is really unimportant. There are as much booze and hot/cold drinks as you want, but no food, only snacks. The second leg, ATL-KCI, was over 2 hours. Delta should serve at least a sandwich/yoghurt etc for that duration. As the journey is under 900 miles you are stuck with snacks.

Just disgraceful customer service. Flight canceled, their flight to JFK was canceled stranding a few dozen people and no help whatsoever. They even kept the 99 dollars they charged for extra weight on my luggage. The audacity and lack of professionalism of these people is on a whole different level. Just spare yourself the experience and fly with a different airline.

After the RSA conference, I took the Delta flight back to Boston. Even though my office travel agency had booked a window seat for me, it was changed to middle and I went to ask for a change. I was told it was full and a lady walks to them and given a choice of window or aisle ??? When I asked about this, the lady in turn blames me for waves dropping and yells in front of everyone threatening to call the law enforcement officials and get me arrested!!!! My legs started shaking and couldn’t stop crying for getting insulted in front of all other passengers! Never in my life, I was mistreated like this. I am a mother of 2 kids, a professional working in a reputed company at a high position and I was treated like a criminal. I will definitely talk to my lawyers.

I arrived at the airport 2 hours before my flight which is usually 1 hour more than I need. When I arrived the self-check kiosk wasn't working and the line for Delta bag check had at least 200 people waiting. There were only 3 bag checkers working and no one from Delta was giving information to the people in line. I waited in line for 2.5 hrs. to be told they can't check my bag my flight had left, I then waited in the rebooking line for another hour before realizing that my trip was ruined. The hold times are ridiculous. I'll never fly Delta again.

If 0 was an option on likeliness to recommend I would have put 0. Upon retrieving my bag from baggage the hardcover of my suitcase was completely broken in and a wheel was broken off of my suitcase, the bag zipper was also broken and my bag was partially open. My boyfriend's suitcase was left in New York. I went to the baggage office where they told me I had to fill out a claim online. After waiting three hours on the phone to talk to someone I was able to file my claim and found out that the baggage service at the airport should have done this when they said I had to do it online. A month later I called back and wait another three hours and they say they will be getting back to me soon.

On April 7th I checked in at Atlanta airport very early. Arrived at the gate, printed on my boarding pass so there were nobody at the gate. Monitor showed Atlanta flight on the screen. Later on, I suspected something was wrong because there were not more info on the screen. I didn’t hear no announcement or text or email informing that the gate was changed. I asked a worker and told me that the gate was changed. I walked as fast as I can because the boarding time had passed. Arrived at the gate and flight was still opened. The flight was delayed. I approached to the assistant and when I tried to talk, she didn’t let me talk, just told me to move to the other side and she started checking in two men and let them inside the airplane. I knew they were standby passengers. Then, she started talking to another man that was trying to get into the same airplane. Then I explained to her and shower her my boarding pass and she didn’t even looked at it. She just told me to wait and went inside.

They left us all stranded in Atlanta overnight without giving us food vouchers or motel rooms. They said it was due to the weather and not their fault. That was a lie. We had a strong tailwind the whole entire way to Atlanta that only helped make up for the hour it took the one poor baggage handler to load the whole plane by himself. Any time you try to reach customer service, you are on hold for a minimum of 3 hours, but don’t waste your time, they will only make up excuses or lie to you. Worst flight experiences and worst customer service of all the airlines. Most unhappy employees too.

Delta let me pay for a first class ticket, allowed me to check in and receive a first class ticket. And then at the last minute they bump me down to economy! No explanation!? No refund?! No credits! Just a run around and pass the buck with the explanation that need to call customer service. Wait time you ask? 4 hours!! And then I find out that’s a “great” wait time as it is usually 8 or more hours. What?!

My husband and I are on a trip together yet thanks to Delta I am stuck sitting by strangers. My husband is in the top tier for Delta yet they can't figure out how to link two reservations together. Very disappointed. Going to find a new airline before we bother trying to travel together again.

My nephew's 6months old baby was having fever, we were looking to change the flight and had to wait 3hrs to talk to an agent. We also tried over online but could not make any change. It is absolutely nonsense.

If I could give Delta negative stars I would. I’ve been a customer since 2007 and recently moved which I guess triggers some security breach with Delta. I then tried to reset my password which prompted me to call their call center where I was on hold for over an hour and a half. I then worked from Eric from Africa who speaks French. He was great and helped me to reset my password then I asked to transfer to a manager to see why this simple process took so long. She blamed it on the weather and told me to have a good day. Safe to say I will not be flying Delta again. Jet Blue is a much better option. Can’t swear so I despise delta and recommended you never join SkyMiles.

Delta resolved my issue.

My husband went to Florida for a Navy reunion. The return flight was canceled. He asked about a hotel and meal. Delta says they provide if longer than 3 hour delay. They said no and he slept in airport!

Can you imagine a help line with a 7 - 9 HOUR wait? Delta either has a very serious problem with their reservation system or they really don't care to talk to their customers. Or, there maybe another issue at play. We made reservations using SkyMiles. After several days of not getting a confirmation number or ticket number we found that there was no record of our reservations. Trying the help line, as discussed above, was not an option. So we decided to rebook the very same flight. Imagine our surprise when the flight now cost more than twice the SkyMiles than the original reservation. So maybe the reason for the "lost" reservation was to be able to jack up the cost of the reservation?

When I booked my most recent flight from Minneapolis to South Africa the flight time was approximately 26 hours each way, going out they managed to keep to this schedule, but before I travelled Delta changed my return journey from 26 hours to over 32 hours. If I had known this earlier I would have been able to book a better quality low cost carrier. I will not be using Delta again on this flight, their marketing is deceptive at best.

I booked with Delta through Expedia. I booked a selection that was to let me choose seats as I am traveling with 15 yr old who suffers abdominal pain, nausea and vomiting if she gets stressed. Well Delta now says I need to pay another 60. To pick seats for our round trip. And said my issue is with expedia. However everyone sitting around my daughter will be the ones with issues now as they will either be sitting by someone clutching their stomach and crying or vomiting on them. But delta does not care and Expedia says they can refund My money and I can re book.

Avoid Delta and Salt Lake City at all costs. The Delta employees (clerical, not aviators) think they walk on water and threaten to call Security on everyone. You could wind up on the no fly list because you are not pleased that Delta did not keep its time schedule and you are majorly inconvenienced. I understand that Customer Service Reps take a lot of heat, but they should not immediately decide to close down when someone approaches their designated Customer Service station. If I’m going to be treated like that I might as well fly on a basement carrier!

I don't usually make post like this but I am absolutely SICKENED by the service we have received from Delta Airlines today. Leaving our home at 1 am to make it to the airport in St Louis early for the flight, my mom was greeted with a 1.5 hr wait at the bag check and ticket desk. She didn't even make it to security. Once they FINALLY addressed the 50+ people waiting in line, it was to tell them all that after their hour and a half wait the plane(s) had left without them. They stranded 50+ people at the airport. And when they told my mom the lady at the counter scoffed at her as if it had been her fault!

My sister-in-law booked tickets through a third-party vendor at a discounted rate for our upcoming wedding. The ticketing agency did not follow through and book the tickets. She was not notified. I called the third-party agency who blamed Delta and claimed they had notified my sister-in-law which they did not. Further review on BBB website shows that this company does the same exact thing all the time.

We always flew Delta and are also card holders but their fares have doubled since last year yet other airlines have reasonable fares. Delta also eliminated basic fares. Will not be flying Delta anymore as other airlines are offering better fares and better promos for card holders.

I was leaving this morning from Atlanta to Panama City Panama and was at the airport on time. Very early. Got there about 5:40am. My flight wasn't leaving until 9:45am. I checked in my 2 bags, etc. The ** male agent sounds foreigner. I believe from Africa. I hear an accent. He gave me my check-in ticket and wrote gate F14 and explain to me how to get there. He was acting sort of strange. He was done with my checking and was walking pacing as if he was thinking so I asked him if he was done with me. He respond yes, so I asked for my passport and ID card. He's acting strange like not wanting to give it back. I sat there at the gate for 3hrs and 40min. and notice the screen never change to show Panama so I step over to the counter, talk to the female agent and ask if I am at the right gate number going to Panama city Panama. She said, "No ma'am. This was never the gate to Panama city Panama."

Our trip began in Fargo ND on 2/12/22. After boarding the plane and waiting quite a while we were told to de board because of mechanical issues. Because of this we missed all our remaining flights and ended up waiting 4 hours until the plane was ready to fly again. We finally make it to Minneapolis MN and are forced to get a hotel for the night, which Delta did pay for after talking to 4 people. But they would not give meal vouchers or anything else to compensate for our lost time and money. We also had to pay for our own ride to and from the hotel. So it’s 5am the next day now and we go from MSP to ATL. We have to run to make our connecting flight and then deal with pretty unhelpful gate attendants. But nonetheless we make it on board, where after sitting for about 15 minutes we are told there is ANOTHER mechanical problem with the plane. So we sit and wait another hour before they finally get on and tell us to de board again…

I have always loved Delta Airlines and use it often. My past trip was absolutely horrific though. I decided to use my Amex points to upgrade to 1st class, along with an additional $600. I took my 1st leg no problem. Ready to board in Atlanta, going to LAX, and was asked over the pa to please come to the podium. I did and was told I needed to board immediately as an immobile person was being put next to me. They hurried me into the plane and surge enough they bring this guy, who reeked of **, and put him next to me. The flight attendants then upgraded 5 or 6 people to 1st class, the upgraded people started demanding stuff and that was the end. The guy next to me passed out upon takeoff. I couldn't have got out to use the restroom even if he was awake. I went the entire trip not being able to get up and use the restroom.

The flight attendant for flight DL2364 from Indianapolis to Atlanta exhibited an aggressive and rude communication style towards the passengers, which is way below the standard of the industry. I have a Delta Gold/Elite Plus status due to my profession requiring air traveling 3 to 4 times a month. I have never witnessed anything like this before and I thought is important to write a review because this does not fit with my general opinion about Delta, which is still my preferred company for air traveling.

I have been trying to obtain an itinerary post travel, I have been on hold for three hours and cannot get a representative in chat either. Absolutely deplorable customer service. I will NEVER use Delta for my personal flights and recommend that travelers I serve avoid them as much as possible. If I could give you zero "0" stars I would. This is unprofessional and unacceptable.

I paid for a round trip to Liberia Africa. On my way back from Africa I arrived at the airport three hours prior to departure. The ticket agent would not allow me to board the flight because there were issues with Delta Airlines not allowing me to board my already round trip boarding pass. I gave them my confirmation number, they found it in their system, and they could not tell me why I could not board the plane. I ended up having to stay an extra night at a hotel nearby, then I tried calling Delta multiple times with no answer. I ended up having to pay over $2000 to get back home in addition of my original ticket. There are also a lot more issues to add to the laundry list but I will keep this brief.

I have never had an issue with Delta. So much so that we decided to make them the only airline our business and we use personally. That being said, tonight was a nightmare situation that is still not over. No one will fix it. They just say they are transferring me and then no one ever comes back. I was trying to book a flight for my husband and my 25th anniversary using our miles. In order to use both our miles the app wanted me to pay to transfer his miles to my account to use for him.

I was notified by email two weeks before my flight that my itinerary had changed. Originally, my return flight was from Ft. Meyers FL to Detroit MI then to Freeland MI with a 45 minute layover in Detroit. Then Delta changed the layover time in Detroit to 8 hours. Very unreasonable for a non act of God circumstance and a fully booked flight. What I requested from Delta was to give me credit or a refund on the Detroit to Freeland flight, and I will arrange to be picked up at Detroit.,Simple request I thought... Delta changed the schedule not me. This is a fully booked flight 2 weeks out, I'm sure they will sell my seat, however, the representative said there is nothing she can do. This is a case of a case double dipping. I will continue on and write a demand letter to Delta and hope for the best.

My connecting flight was canceled while I was still in flight. I begged EVERY Delta representative to please connect us asap as our son has seizures and is on seizure medication and is staying with our older daughter. We have to pick him up tonight as we sent only enough medication for today. He needs his dose tonight. They were polite but kept claiming unable to accommodate our life threatening situation. Maybe they are ignorant of how dangerous this can be? We didn't throw a fit. But kept telling them our son needs his next dose and pediatrician office is closed. We are so utterly disgusted.