Delta Air Lines Reviews

While sitting in 14D, waiting for Anna to do her job and correct the situation, the rightful seat holders for 14 C and D showed up. I alerted Anna about the seating mix up once again, and again she had me, the person with proof of my correct seat assignment, move once again. I explained to Anna that she still didn't get any proof of the correct seat for the passenger in my seat. Anna became exasperated and went on a rant about the passenger wanting to sit with her daughter. To which I replied that I should not be bounced around the plane looking for a seat. Another flight stewardess stepped in and asked if I was satisfied with my last seat placement, to which I replied "No".

So what was Anna's next move? To upgrade the mother/daughter group's seating and send me to 15A. What should a professional and properly trained Delta employee have done to de-escalate the situation? Upgrade my seat to compensate for my inconvenience. Anna did just the opposite, and hence the reason why I am writing this complaint to bring this incident to your attention. I was left feeling uncomfortable, unsatisfied, and not being valued as a Delta customer.

Waited at departing gate for aircraft to arrive from Grand Rapids Michigan which we found departed late, thus scheduled to arrive in Minneapolis late. The departing passengers were constantly updated with this incoming flight. We were told the plane would be turned around ASAP which it was. We boarded our First Class #1 row seats — very nice.

During the flight, the Delta crew were in constant communication with Atlanta explaining our dilemma. Since we were up front, we witnessed this. The crew were excellent in updating the passengers that needed to transfer aircraft in Salt Lake City. Transferring passengers were off the plane first, with waiting wheelchairs and pusher. We ran across the SLC terminal to our departing only to find out the flight did not wait for the (5) of us. Trying to keep up with my wife's pushed wheelchair, I became exhausted, very heavy breathing with dry mouth, causing every germ along the way to enter my lungs. I did take AirBorn prior, but nothing could prevent these germs thus I have been and still sick from this wasted race across the Salt Lake City terminal.

We went to a 4 hour sleep at a hotel. January 15, 2019; Departed SLC at 8:30 for Tucson, still exhausted. We paid for First class flight and received much less. Watched passengers in our seats receiving what we paid for and eat our breakfast. No supper voucher, was expecting to eat between Salt Lake City and Tucson with our First class seats. No breakfast voucher, never sat in our First class seats as we purchased. Spent $30.00 for our senseless race around Salt Lake City terminal.

After being on the phone with 'Delta Complaint Department', I feel that Delta is more interested in 'Out the Gate on Time' record than 'Customer Service' record. This flight that several of us missed because for Delta not waiting a few extra minutes, for us, causing exhaustion, sickness, and most of all, unnecessary inconvenience. We paid heavily to our person pushing wife’s wheelchair all around for us.

After 3 hours conversations with their representatives and supervisors it was decided that they will refund the ticket in the form of credit and cancel that ticket. But they instead cancel mine. I went to check in and they told me my ticket is canceled. I called them again and they said it was their mistake. I missed my flight. They rescheduled me for the following day and left me stranded at the airport. It was my first time flying with Delta and this wasn’t a good experience. I will never recommend Delta to anyone. Not even my enemy. This is by far the worst airline with personnel who really do not care about customers and they want to punish customers for the mistakes of their personnel.

All of the flight attendants ignored me for the entire flight, despite my pressing of the buzzer and numerous attempts to get their attention as they walked by my row, for a much needed blanket. Thanks to the off-duty male flight attendant sitting next to me who had to coerce the flight attendant Alecia to "throw me" an ALREADY OPENED blanket with THREAD ISSUES. This occurred in the last 30 minutes of the flight. I was freezing for almost 2 hours and ended up catching a bad cold. If it were not for the off-duty male flight attendant, I would not have received complimentary snacks and would have never received the blanket. I only received a follow up call from a Delta customer service representative about 2 months later. I never heard from them again. They didn't seem to care about my unfortunate experience with their airline. This is most disappointing.

When the day had finally arrived to check in 1 hour before we used Delta's email to check in however were rerouted to Alitalia as it said it couldn’t find our reservations... Weird since Delta sent us a check in email with the confirmation code. We went through all the trouble of calling Delta and Alitalia to check in. When we finally got to the counter to check in bags they said it wouldn’t be covered. So we just paid for the bags and kept the bag tags for reimbursement. Now Delta says we need the receipt for the bags to be reimbursed and Alitalia (crappy airlines supposedly bankrupt) can’t reprint any baggage receipts... I called Delta manager explaining the situation, she just seemed to make up numbers and said I was going to be reimbursed in 7 business days. It’s been a month.

I called back and spoke to the supervisor, no empathy no capability of reimbursing something that doesn’t have a receipt. She said the manager would call me the next day. Still haven’t heard back. I also cancelled my Amex credit card because who wants to fly with Delta when they give you wrong information when you do your due diligence and then won’t correct their wrong? But also Amex had no sympathy for the situation and was just tying to keep me on board with other promotions they had... When companies can’t recognize problems and don’t have the upper management like a manager or supervisor to be able to handle a situation that is scary. What’s the point of having management when they can’t even manage small issues nor do anything to help you.

When I fly in Chicago, my carry on baggage was missed and I was mentioned that it was stayed in Salt Lake City. There was one more lady which carry on baggage was missed also like mine. She mentioned that she was told and tried to put her baggage into special rock in our plane, but it was no free spaces. It seems that Delta plane crew decided to put away any carry on baggage that do not fit. It was unbelievable. My carry on baggage was already on the plane, I enter it by myself into the plane and finally it was missed. I could not imagine any reasonable explanation for this situation other that unrespectful attitude to Delta customers and unprofessional service. I never fly by Delta before. It was my first time experience. NEVER WILL BE FLIGHT DELTA AGAIN.

We were offered no food voucher or anything. Customer service representative at the front counter was rude and short in tone and offered no help. We sat around and when the 10:50am flight started to board we were told that we wouldn't be able to get on until the next flight out to Portland which was 4:21pm. Again, we were offered no food voucher, nothing and was treated rudely with very poor customer service and we sat in the airport for over 8 hours. This again was not our fault but yet we were treated so rudely. I will never fly with Delta again. Delta just lost two very loyal customers.

Delta just knows they do not have to treat anyone well. They try to smile and placate customers with the little things that are basic expectations of any consumer. To them that is all a frequent customer deserves. If you can always buy first class and you have an open ended expense account than Delta is equally miserable to travel as any other airline. If you intend to invest in an airline or be a frequent flyer, then be aware that you are exactly who Delta does NOT want as a customer.

The hostess admitted she did not know the difference between the food packages and was handing out different ones to what passengers asked for. She rips them open to see & check if she got the right one. I got a ripped open one, no bother complaining as I felt sorrow for her as they must have No Training in Food Service. The bread rolls they brought around I looked to see if anyone was able to eat them as they were literally rock cakes, No one ate them. Coffee served was cold and to get anything extra to drink was very difficult.

When the hostess finally brought some water around she spilt it over me. She was older lady and struggling to stay on her feet. Every seat is supposed to have a travel pack and mine missed out, no big deal but just part of the low grade service and care. The pocket that holds the instructions, etc., still had the previous passenger's rubbish. No Do Not Wake Signs as other Airlines have, so when you take off at 10.45 pm you do not really want to be disturbed 4-5 hours later, but Delta does.

Qantas has set World Standards in International Travel along with Singapore Airlines, Air New Zealand & Virgin and others also. I suggest Delta Air Lines stick to domestic travel in USA & Canada what they do good at, But with International Travel their service including Staff, Seating, Passenger Comforts, Quality of Food is flat out getting 1 Star. We felt very ripped off as you expect. Warning: Check who you book with and make sure you are NOT transferred to Delta Air Lines.

Long story short, wrong. We flew from Paris to Detroit. Stopped in Detroit, MI for a few days, then flew to Reno, NV. We were able to use the business lounge in Paris, but not able to use the business lounge in Detroit, stating that we could only use it if we continue on to Reno on the same day. Or basically flying continuously around the world? WTF? I am not trying to be entitled or ask for special treatment, but when you pay for business or first class tickets, there is an expectation that you can use the lounges. So I tweeted to Delta and they asked me to PM them with my complaint/feedback. Response I got, it’s basically their policy, and they’re not making exceptions. Again, I was not asking for special treatment nor do I feel as though I am entitled, but there is an expectation when you pay 3-times that of economy.

I write this to let others know, because you have choices for around the world tickets with e.g., “Sky Alliance, and “One World.” Net-net, learn from my mistake. I like flying business because, call it paranoia, but I like being at the airport early so as not to miss my flight, and having the comfort of these lounges. Delta really needs to look at their “around the world policy” as it relates to usage of their lounge.

Lax-Detroit was my new booked flight with Detroit being my final destination, but delta help assistant told me one thing and I guess didn’t change the final destination of my bag, so my bag ended up in buffalo, delta in Detroit put in bag request to have it shipped to la guardia NY-LGA airport, and I can pick it up in morning, I have my medication and everything I’m the suitcase, I said it would work cause I had to fly to Miami, I would just pick the bag up before taking off to Miami, so I call the next day and they said my bag is in LA, I don’t understand how delta can make so many mistakes, now they want me to pay to have my bag shipped to Miami. This is extortion. Please help.

I found a red jacket lady. Again she said she couldn't get it. I told her about my disability and my central nervous system shocks me when I'm tired. Also, I have medicine to help in my luggage. Also said I needed a phone charger. I needed to find ride home since missing my next flight. She said, "They would've gotten your medication but not charger." At this time I was scared for my life. When I get shocked, my legs are knocked out from beneath me. I arrived in Lafayette 5 hours later than expected. Unpacked the next day and realized my cash was gone and medication. There are no words to convey my feelings. I've explained that money was to pay my bills and scared I'll be evicted. Now know I needed to refuse giving my stuff without going through it, but my brain damage doesn't allow me to think on my feet. I ONLY knew that I had my most prized possessions.

I could not make the birthday dinner party with the other flight offered and asked for a refund and to be returned home. I was told I would not be refunded and to go home. I would need to purchase another ticket. Absolutely shocking! Delta: 1) Did not communicate with itself about the connecting flight being delayed. 2) When explicitly asked to notify the gate refused to do so. 3) When I asked to go home and be refunded was told I had to buy my own ticket home and no refund so it is cheaper for me to sit here in the airport, fly to St. Louis, then fly back to Toronto.

After de-icing we were brought back to the gate and informed that the flying crews' time is over and the plane will not leave until tomorrow afternoon. During this 8 hour ordeal we were given water and a cookie. After deplaning we were informed that Delta will not provide any support (phone call, food and hotel are required by rule) and we should make our own arrangements for everything. It was around 9 pm in December and the Delta lady left us at the gate without even providing wheelchair services. In the absence of any support and being in an unknown country at night time, we had no choice but to spent night at the airport. We were at the airport for about 27 hours without any support. We reached home in USA about 30 hours late and missed one day's work. I should also mention here that we both are diabetic and my wife has many other health issues thus requiring wheelchair to move.

After reaching home, I contacted Delta and they offered 10k miles for our troubles which I refused. As per the European rules, Delta must give us 600 Euros ($700) as a minimum and also compensate for 30 hours delay in reaching destination. After phone call and several emails/letters, Delta offered $200 gift from their catalog which also I refused. They are not compensating us for anything. They are telling me that it's Jet Airways that was delayed and I should take up the matter with them.

I did not buy tickets from Jet but from Delta on their website and Delta has contract with Jet. Our contracts were with Delta and hence they are responsible for all our troubles and should compensate accordingly. I would like to bring it to attention of all travelers, especially to India by Delta and their partners like KLM. Their partner Jet Airways flights are notoriously late within and outside India and they also do not offer any help or support if delayed and lost connections. Be careful.

Now I want to ask Delta Airlines why, is asking water too much or is there some other reason I don’t know about as I had paid for my flight + for seats + baggage and didn't ask water for free so I assume me being Indian not human! Did it just that I don't need anything from you guys but at least treat your passengers regardless of colour and ethnicity. This incident has disturbed me so much that I may not travel in Delta ever again and will let other travel forums know your work ethic.

Strike two. I’m flying international again, this time with my pregnant wife. I have a decent amount of miles, as does my wife since we are both frequent Delta travelers. I call Delta to upgrade my tickets to comfort or Delta One and it’s like pulling teeth. They simply cannot take people’s money. I tell them I’m willing to pay, use miles, or do whatever. I just want to put my wife in a better seat and they basically tell me to ** off. So after five hours with customer service and numerous changes to my itinerary I end up in worse seats than I had.

Now as a customer I’m pissed, but as an investor I’m concerned. How do you make a profit if you can’t take a customers money for an upgrade to first class. I’m highly disappointed with Delta, and furious that they wouldn’t respond to my complaint. Conclusion: I’m giving Alaska airlines my business. They have a decent credit cards and amazing mileage program: sure Delta’s miles never expire, but that’s because you can’t use them.

After a day stuck in the Atlanta airport we finally managed to catch a redeye back to DC, only to have them lose all of our bags in the process. I would call their level of incompetence criminal, only criminals would be more organized than this. We're out thousands of dollars and absolutely disgusted. How can anyone be this disorganized? We will never fly again due to this experience.

Delta would only provide a voucher for overnight hotel - would not pay for night meals or morning breakfast. My company I work for has to pay for the induced pain on them which is not right. Not ethical. Waited for an hour late night Minneapolis airport to request for luggage back to go to the hotel to sleep. Asked one of the red coats “what is the customer complaint process”. "Customer complaints process sir? We are doing our best sir." as he walked away with his back towards me. Guess there is none then with that response. Still waiting... with no feedback... but the luggage appears mysterious at the door.

Leave Saturday on my way home to Edmonton but landed in and found out my luggage did not come with me. Delta makes a announcement all luggage will be off loaded on the large baggage conveyor. All the passengers move to that location. Still no luggage but... Passenger says they are unloading to bag terminal 3. Everybody moves back. Still could not locate my travel bag.

Notice families with young’s looking children looking for their luggage as well. But wait they made an announcement that plane maximum weight was exceeded and they left baggage behind while the hunting club heading to Edmonton Canada was able to claim their 15 rifle cases while business and young family travelers we going home with no luggage. Delta’s bottom line is we make sure rifle cases gets to the location first where they are going at expense of business travellers and young family travellers. Their literature says you get your luggage the same day but it not come till tomorrow from the US. Bottom line - Never travel during hunting season as you will be the outcome of the service and the sacrifice that is made.

Both my wife and I have medical issues and these changes in travel itinerary are extremely inconvenient. I checked the flight leg on which they downgraded my seats and there are plenty of first class seats available. They could easily provide a complimentary upgrade to compensate us for our troubles, but will not do so. No way for us to cancel our trip at this point, so will very reluctantly be traveling next week on our downgraded rebooked flights. Pretty unhappy about the whole mess! We are both Delta frequent flyers, and bought our tickets on the Delta website using a Delta credit card, but none of this seems to matter with Delta.

As Detroit Delta DL3696 Air Lines delayed due to flight technical problem, it was started at Detroit ~ 12 PM and reached at Chicago 12:20 PM. So my wife had very little time about 1 hr overlay about to start international flight. My wife faced a lot of serious tension, stress, has to run from terminal 2 at Chicago to catch train to reach terminal 5 international flight AIR INDIA. Has to take boarding pass, security check and go to GATE. All everything went very hurry and seriously stressed without a lunch, went too bad hungry. By this time all passengers are boarded in flight. All this is because of Delta Air Lines, not providing ample amount of overlay time at Chicago.

Miscommunication: Delta Air Lines while taking boarding pass, Delta representative said our checked in baggage to be collected at Delhi, India and go for immigration check along with baggage rechecked in - but this was not happened at Delhi, India - Air India. The Air India representative at Delhi informed to my wife as Immigration and baggage will be at final destination Hyderabad, India. Misleading communication leads to unnecessary wrong directions for first time travelers. My Wife is very much disturbed again. Baggage missing at Final destination: As we checked in two baggages at Detroit with Delta. Finally at destination we received only one checked-in baggage, other one is missing. We raised complaint for tracing at Hyderabad. It was under investigation now. I believe, this was also happened due to less overlay time at Chicago in transferring baggage from Delta Air Lines to Air India airlines.

Again Miscommunication : When I tried to track baggage at Delta website, it was shown as baggage drop off at Chicago and customer call respective is not explaining where is the exact location and informing me to check with Air India. Bad Situation with Air India: Air India does not have Baggage tracking web option at all. They were saying after baggage missing, should give complaint, they start investigation on that. The total journey of my wife went too bad and seriously stressed to my wife. I would inform Delta Air Lines to provide good compensation (for delay interruption leads to my wife stressed without lunch meal happened, misleading communication, baggage missing).

Air India should also take responsibility for without baggage tracking option. The Missing baggage has items 1. Personal old laptop worth 25K INR, Precious sarees worth 25K INR, Gifting items to my relatives - 5K INR, one Old mobile Samsung phone worth 5K. I have my travel insurance also, I am doing followup with them on delay/lost baggage compensation. But Delta, Air India should provide good compensation for delay interruption leads to my wife stressed without lunch meal happened, misleading communication, baggage missing and make customers happy journey.

After calling in, they said, "You'll have to wait 24-48 hours for the charges to be removed." I explained it doesn't matter, as far as the bank is concerned they are "real" charges until that time, and over $5,500 of our money is not accessible because of Delta's error and that they should do something about the inconvenience. Between the 20+ minutes on the phone trying to upgrade and give them more of my money, only to get hit with their error and lose access to $5,500+. I have lost time, money (temporarily), had to talk with my bank multiple times, had to transfer money into that account so we would not go negative after autopayments went through, etc...

Regardless of how much we make (and we do not make a lot) $5,500 is a lot of money to anyone other than Delta Airlines. My wife and I were Delta ONLY flyers before this, but now I believe we need to move on if they are not going to do anything to justify or compensate their error. **, they should upgrade the rest of our flight, provide miles, or something!

I am sure the CEO and CFO enhance their annual bonuses with this sleight of hand and perhaps not many catch it. I feel it is deceptive, immoral and unethical to employ this bait and switch program. I spoke to the corporate office and they seemed disinterested and matter of fact about it. I was told my concern would be passed on to the General Office. I have written numerous times to the Delta online complaint email and have never had a human or written response. It is time for Delta to be more transparent about their ticketing programs.

I won't lie the time we spent in the airport wasn't really pleasant. However they arrange food and drink for us. When I got home I called and told them what I went through with my family. They helped a lot, the customer service is great, I purchased a lot of things. I am a high consumer and I know customer services. I have traveled to Aeromexico, American Airlines, Jet Blue, United. I will still used DELTA again. They are just looking for you to travel safe and have the best experience, so even if the delays are inevitable in any airlines the customer service about arranging alternative flight, food, luggage with Delta Air Lines was the best.

September: I get an email that they have cancelled the flights we were booked on and they gave us options to go to Fort Myers, FL. That is a little bit far away from Rochester, NY so not really going to work. I called and was told that the new flight leaves Denver at 7:20a goes through Atlanta and arrives in Rochester at 5:14p. Now the flight is 4 hours and 15 minutes later than originally booked! I called repeatedly to get options. Every person says the same thing take the 7:20a flight or cancel at no fee. Well, now the flights on other airlines are now $400 more than the one I booked.

Plus, in all of this I realize I have no seat assignment and that will be an additional $29/per person per leg of the trip. So, that will be an additional $174. One of the representatives actually quoted the Rolling Stones and said “You can’t always get what you want Ma’am." "Because this is such an inconvenience could you just throw in seat assignments." I have been told over and over “no, that is not possible. You have to take the flight we give you”. The flight may even change before then.

If I'm taking three planes to get somewhere, it's going to be for Tahiti or Thailand, not for a place that's a few hundred miles from the Florida Keys that would have added over 5 hours of travel time each way. I cancelled the tickets for a full refund and was able to book a better, faster itinerary through another airline. I got lucky considering how late in the process this all happened, especially considering that my lodging and transportation arrangements have already been made and paid for for months. How does a company plan to stay in business with a model like this? Corporate greed at its finest.

If I was given the correct information by the first person, I would have had plenty of time to book a hotel. Delta left me in a situation where I was stranded in an airport at 12 am with all surrounding hotels sold out. They offered no assistance and told me I was "on my own". Every agent was extremely rude and unhelpful. I lost almost 2 days of my vacation and Delta refuses to make anything right.

When it got closer to 9:30am, the time on the screen changed again to 10:45am. Pilot did not show up at this change but instead the desk representatives were talking to the passengers to tell them that the “engineers were working on it”. People were started to get angry and impatient with the reasons as we were trying to figure out if it was the weather or the computer?? Until the time on the screen changed to 11:30am, where the pilot showed up and mentioned that all the computers have been fixed except one and we should be good to go. And then it happened again, time on the monitor changed to 12:30pm.

At this point, we have been sitting in the airport since 6:30am by the gate and all we heard was one excuse after another. My husband went and talked to the representative- Matthew and it was easy to see that none of them were going to help and or had any answers other than more reasons and telling us to wait. When I went to speak with the desk at 12:30pm, while waiting in the line, time changed to 1:30PM. I asked them if we were ever going to leave, he had no answers for me. We are waiting for 7.5 hours at this point with no straight answers.

My husband asked the desk that why they have not bothered to even offer a bottle of water for all the passengers waiting that is the least they could do. After my husband talked to them, they decided to bring the carts out with snack only. The desk representative was okay with reimbursing us for the flights since that was the easy way for him to get rid of us. And I wouldn’t have loved anything more than that other than we spent our money on the hotel and the cruise line in Alaska which I knew they weren’t going to pay us back on for waiting at the airport whole day with no answers. After asking him if there was a backup plane for passengers in case this happens, he did not have any answer. After asking him for a different flight, his answer was there are no seats anywhere. The demeanor and manner of answering our questions, it was apparent that he had no way of helping us and no desire to help anyone either.

Speaking with another representative at a different gate, where the plane landed coming from Seattle, we were told that something was wrong with our plane the night before. And I was shocked to hear that we were being fooled by the Delta Airlines. This is unacceptable and poor customer service at its best. I understand that things happen anytime, and we have no control over it. If the plane was not functioning the night before, as a business, you should have the courtesy to notify the people that are making the effort to get to the airport on time and following the regulations and what is expected of them.

As a passenger, we expected to get to our destination safely with the money that we paid in a timely manner. IF you were not able to make any arrangements or fix the plane that you knew the night before, you should have notified the people so they could choose not to sit at the airport for 9 hours or pick a different flight (since you choose not to make any other arrangements)and maybe they would have gone somewhere during the waiting time.

We expected to get better customer service and concerns from the flight we picked to get to our destination. We expected professionalism from their front desk and possibly a “Sorry” for making us wait for all this time with no certainty of when we are going to arrive at our destination. The only courtesy that we received was for 14 dollar voucher for the both of us for one of the restaurants by the gate. We paid additionally while using the voucher and ended up throwing it away as the food was horrible. I understand that has nothing to do with Delta.

After talking to Matthew the third time and asking him to please help us, the only option we were given was change the route to go through Salt Lake City and that flight was not leaving until 2:50PM, so we waited again to board the plane. As much as we were tired of waiting at the airport whole day, there was no other choice other than having over $1000 of money go to waste just because Delta Air Lines was not what we expected. You, as an airline, have lost the way of handling your business with your customers and the core values of your flight is not what you portray to be.

Your core values of honesty, integrity and respect is a total lie. All I received was lies, poor customer service, unprofessionalism and ignorance from your representatives for choosing your flight and choosing to waste my money on your company. This was my last time flying with you and I am sorely disappointed at how you treated us as your customers and other people who paid to use your flight. As much as I wanted it to be a pleasant experience, you lacked sorely. The only thing you were successful at was ruining our whole day of vacation on our Anniversary.

On our return trip, we were informed at the check in counter that our return trip was auto cancelled. No intimation from customer care, email or phone. After arguing for close to 30 min at the check in counter, we received the stand by ticket, which eventually got confirmed. Neither the customer care nor the check in counter representatives were helpful. Even the seats were so congested that it was difficult to sit for 4 hours trip. Would never recommend DELTA Air Lines!!!

The check in person was very friendly and helpful until he saw what type of fare we had purchased. His demeanor and helpfulness completely changed as he informed us that our tickets were take any seat class. We went to customer service and received the same treatment, even after telling the rep the ages of our girls. At the gate we tried again, and this gentleman was even more discourteous. He told us he wouldn't even look to see if there were seats available for moving us. When we got on the plane (last - zone 4), several passengers saw our predicament and offered to move to accommodate us.

We didn't ask them to. Nice to see there are good people flying on Delta even if the people running it are jerks. We fly often and usually on Frontier, Allegiant, Jet Blue, and Southwest Airlines without difficulty. No other airline has embarrassed me or belittled me for choosing to fly economy with them. Bottom line is, if you buy a published basic economy fare on Delta Airlines, be prepared to be admonished and treated like you don't deserve to be on their plane.

I've supplied them photographs of the destroyed luggage, statement from the luggage repair shop that the luggage was beyond repair; photographs of the contents of the destroyed suitcase with the souvenir items broken and crushed. The itemized receipts showing those items were just purchased on the trip, and this doesn't account for the long delay in our return flight with not so much as an offer of a bottle of water to all those passengers. DELTA - you suck! I am so sick of businesses like this thinking they don't have any liability for what they do to you or your luggage.

He was not helpful and told us that we had the most restrictive tickets and they would not be able to place us on another flight without us paying for new tickets. Did not offer any sort of a discount and made us feel like we were a burden. Absolutely the WORST CUSTOMER SERVICE we have experienced. We advised the manager that we had traveled with Delta just in the past week 4+ times, after this experience we will no longer be using an airline that treats their customers like garbage.

The customer service is AWFUL. No one is answering in NY, Frankfurt. Delta employees have no information, and someone on the phone told my mom I should have packed these things in my carry on. The audacity! I have been 3 days without this bag and now I am going on a trip that I planned months ago to see family in Italy. So I will be without my personal items for another 2 weeks. I was told twice that they would most likely put it on "the next flight" to Frankfurt. It's despicable. I am never flying Delta again. The worst feeling ever is being a student all alone in a new country without my belongings and trying to find replacement items is hard. This has absolutely ruined the beginning of my study abroad experience for me.

On 8/3rd, the actual day of my flights, I somehow managed to land in Atlanta (ATL airport) after a 1 hour flight delay and ran over to catch the tram to the next outbound terminal. After arriving at the connecting flight gate, I learnt that my connecting flight out to EWR (NJ airport) had gotten delayed by an hour. I felt like OK, if there's a little bit of rain and lightning in that area, a 1-hour delay is perhaps warranted. However, at the estimated departure time, the flight got delayed by an additional hour. I decided to get lunch and boarded the flight. After fully boarding the plane, the pilot announced that FAA had grounded them and so we all had to get off the plane for an estimated update at 3:42 pm. The next flight was supposed to depart at 4:26 pm so once again, all the passengers boarded the crew only to be informed one more time there was a further delay with the next update expected 1 hour later.

An hour later, again the same story with an apparent 1-hour delay. While the passengers were kept on the plane and not allowed to get off the plane, no food or even water was offered. I had to request the agent to at least give me a glass of water since I felt parched on that dry airplane. Since I was scheduled to fly back the next day i.e. 8/4th and I saw no point in possibly arriving in NJ around 9 pm IF we were even cleared to fly. I told the agent at the flight to simply cancel my seat on the outbound flight. I was directed to walk outside to the customer service area to rebook a flight back home to Birmingham. I was informed by an agent on the phone the earliest flight he could book me was 6 hours later at 11:45 pm. AT that point, after being at the airport since 10:50 am and being thoroughly exhausted, I simply decided to get a rental car and drive the 2-hours drive to Birmingham myself.

However, currently I am still awaiting a flight refund or reimbursement for my out of pocket expense. I have put in an online refund request but the customer service has given me the typical run around by asking me to call 2 different 1-800 automated numbers. Thousands of angry customers are probably doing just the same. I cannot believe this horrible treatment of passengers who not only ruined their entire vacation day by spending it at the airport but were not even offered any kind of food/water during all the repeated delays. I have vowed never to fly Delta again because this is certainly not the first time I have experienced flight delays/cancellations with them and I feel it will not be the last either. They fly extremely ancient airlines that Being stopped producing ages ago and treat their customers horribly so only the ones who have extreme patience will bother getting a refund for service neither offered nor received.

However, we spoke with some other couples at our resort who flew into Atlanta just fine on the same day and were not grounded at all – they were able to make the connecting flight that left to St. Maarten. If flights are being delayed by weather going into an airport, shouldn’t they be delayed going out? Due to the grounding we spent 1 and 1/2 hours on the plane in an exit row that we were switched to without notice. We arrived in Atlanta over an hour after our connecting flight had departed even a few minutes early, but with several seats unoccupied (spoke with passengers at our resort). Arriving a little late into SXM would have been a better option than leaving close to half the passengers in Atlanta.

I question why some flights were grounded and some were not. By the time we would have even reached the Georgia state line from Austin in the air, the weather would have cleared the area considering the direction and speed it was moving. If you ground a flight knowing it has passengers connecting to other flights in ATL, why are flights not being delayed out? I understand that Mother Nature is not to be played with, but Delta can definitely manage and control their service.

REBOOKING Fiasco: Finally in Atlanta, along with several other hundred international travelers, we stood in line (longer than a football field) waiting for the rebooking process. I even tried calling the 1-800 number, but that was also a 2 hour or more wait. My husband used the “Help phones” and was able to get through to someone, but we were informed that all Delta could do for us was get us to San Juan, Puerto Rico and get us to St. Maarten by Wednesday afternoon (losing 5 days of our honeymoon)! Unfortunately, our honeymoon was supposed to start in St. Maarten that Saturday afternoon. The rebooking line was atrocious; several hundred people in a line with only 4-5 attendants at a time helping.

At one time, for a half hour or more, there were only 3 people behind the counter! Certainly, with ATL being one of the largest internationally traveled airports in the world, and it being the MAJOR Delta hub, the airline could have assigned employees to help with that mess. I looked up flights from other airlines and suggested those to the Delta employee who called me back after 2 hours and 15 minutes. He said he would not put us on a different airline. I suggested that could get us there the next day. The best thing he said he could do was switch us to American Airlines and get us there on Tuesday (again losing 3-4 days of honeymoon).

My husband finally made it to the counter where he again was told that Delta Airlines could not get us to our destination until Wednesday. It is truly unacceptable for Delta to postpone our vacation and refuse to help us get there sooner than 4 days from the original flight date. It’s exceptionally unreasonable all based on a temporary weather delay. Because of this, we searched ways to get to SXM as early as possible. We were able to book another airline from San Juan, PR to St. Maarten at EXTRA COST.

Scratch a fun first day of the honeymoon.

Day 2-July 22, 2018 (Sunday) - We took the flight to San Juan at 9:50 am. Nice flight, no issues. However, we had to pay for a room at a hotel there because my baggage was put on the later flight into San Juan instead of the flight we were scheduled to be on. Again, no help from Delta on a hotel room considering the luggage issue was not our fault. I luckily packed my toiletries, but other things were in the checked baggage that I needed, such as medications, underwear, and some clothes.

Day 3 - July 23, 2018 (Monday) – My birthday, and we’re finally getting to our destination via another airline. As exciting as it was to get there, the whole experience with Delta and all the extra expenditures were still weighing heavy on my mind. This is not supposed to happen on your honeymoon! Days 4-7—July 24-27, 2018 -- AWESOME! We did not fly anywhere. Day 8 - July 28, 2018 — Flights home were decent, no issues except for stiffness from long flights. My husband and I flew Delta Airlines late last year to Ft. Lauderdale with no issues, so we thought that we would have a similar experience using Delta for our HONEYMOON travel, but this trip has proved us to be EXTREMELY WRONG. It is a true disappointment that such a renowned and award winning airline is okay with treating customers (Sky Miles members) this way and gaining this kind of reputation.

It’s sad that when a customer seeks help very few members of your staff are available or even willing to assist. Delta left us on our own and cost us several extra hundred dollars when we trusted the airline. To recap, our travel on our honeymoon was indeed memorable but not in the way a honeymoon should be. We had scheduled 4 flights with Delta Airlines, and one being an add-on for rebook. Because of issues Delta refused to resolve, we lost 3 days of experience, which is almost HALF of our trip. Completely unacceptable. Wish there was a 0 star!

I travel on multiple flights a week every week. In every airline you're required to "check in" to your flight 24 hours before your flight is supposed to board. That makes sense. So I did that. In every other airline you can arrive to your gate whenever you want before boarding. Well, I was running efficiently on time as per usual. I hate airports (you would too if you were in them as much as me) and have TSA Pre-Check so that typically means I can be dropped off at the front entrance and through security in most airports in under ten minutes. Because of this, I usually arrive at the airport 10 minutes before my flight is supposed to board.

Today was no different. By the way, I never miss my flights. However, today was a crap day. I get to security with my boarding pass, the one from yesterday when I checked into my flight 24 hours in advance, and they told me I need to see the Delta services. Crunched for time, I'm not sure what the problem is. I get to the front of the slowest lines I have ever seen in an airport (the workers just taking their sweet time as if everyone in line is just wanting to be at the airport for as long as their shift) to find out that Delta gave away my seat because I wasn't checked into security an hour in advance.

I was re-directed to yet another line, which was even slower (didn't know that was possible) to have Juan the slow airline worker get me on a new flight. At this point, I'm pretty furious that a seat I checked into, paid for, and reserved to get to Miami in a timely manner was given away to another person because of an "arrive early policy". Juan finds me a new flight to Miami and then informs me that I'm required to pay this money hungry greedy airline called Delta $75 dollars to book the new flight.

Let me get this straight. I paid for a ticket, reserved my seat, checked into my flight, yet because I didn't arrive to my gate 60 minutes prior to departure, they gave away my seat to someone else and required me to pay a $75 change fee to get to my original destination in at a later time? UNREAL. This type of thing would never happen at Southwest. Southwest would make it right, correct it quicker, and wouldn't make me pay for it. In fact, they'd probably give me a voucher as a favor for giving away my seat in the first place.

I just recently signed up for the Delta Skymiles AMEX card. I got the points for spending a certain amount of money in the first month and I will now be retiring the card and never using it again. I will take my points and go. I never want to have to have an encounter with Delta ever again in my life. I will never purchase a delta flight for as long as I live. I will recommend that any and all frequent travelers avoid this greedy and crappy service airline.

Thank you Delta for starting my day off on a bad note. Thank you for showing me true greed exists. Thank you for showing me how truly amazing Southwest and Alaska are compared to this horrible horrible airline called Delta. I have absolutely no clue how you are in business. Attached is the seat I was given for boarding and then they just gave away. 0 stars. I hate you.

I called Delta flight operations, was on hold for over an hour. I was losing my mind over a flight I had booked well in advance, I was supposed to be sleeping when I was on phone with Delta flight ops. Delta bumping me off my flight made me cancel and rebook my airport shuttles in origin and destination. Lose my sleep time before a red-eye flight. Missed a really important meeting at my destination. Use my international calling for over 2 hours for calling Delta to fix flight schedules.

Caution to other travellers, if you have to be somewhere on time, Delta flight has not been reliable and they don't communicate or compensate when they bump you to a different flight that in my case was booked 6 months in advance. Delta Airlines doesn't care or respect that its passengers have carefully planned their travels and when they switch things around without notifying it results in the monetary real world loses. What is the point of booking in advance when you change flights less than 24 hours in advance without any advance information? When you want to change flights you have to pay extra. When Delta Airlines changes your flights without informing you, they send you different flight details 6 months later on the check–in email.

Itinerary which I have clearly says Premium Economy, all documents provided to me by CTS/Delta say Premium Economy. At the time when I was making the reservation on 28 May 18 I was getting Economy class seats in less than $800 and premium Economy from 1500-1700, so this sounded like a good deal in DL $1490.00 codeshare partner VS. As I have flown VS earlier, I like their premium economy. Finally Delta supervisor said that because it is a bulk third party ticket maybe travel agency (CTS) has made a mistake in the fare and I should contact them for help and guidance.

Regardless of any additional fees paid or not the safety of a minor should have been Delta Airlines main priority. Leaving a minor stranded without rectifying the issue is unacceptable. It should not have taken a call from an adult to fix. She knows her job. She chose to be lazy and do the bare minimum or actually even less than that. With all the bad press Delta has been receiving you would think that retraining your agents would be a priority. Shame on you Delta Airlines for leaving a 16 year old kid crying hysterically and doing nothing to solve the problem. Your lack of compassion and human decency is duly noted.

Upon checking in to the Delta counter overseas. They asked me if I had any of the said prohibited items and I said I did not. The Delta rep emphasized to me and asked me if I had powder in my baggage?? I told them, I did not. Only that I had tea in my checked baggage that I was bringing home. (This was commercial packaged tea mind you) They immediately said that my wife and I had to go through extra security screenings where we were treated like a felon! It was so embarrassing! They told me to return to the boarding gate at 5:45pm. I agreed and went to the restroom and one of the gift shops. I came back and waited for the specified time. Then at 5:35pm several Delta reps came out in the waiting area and surrounded us told us to follow them. They asked if I had control of my baggage and had made any purchases at the gift shops. Once we made it through security and on the plane BS did not end there.

Upon landing in Atlanta they told us they could not open the plane door and had to get someone to assist us. After clearing customs I just had the assumption that I would miss my connection. The Delta reps said we still had plenty of time... more BS. We got through security and wife and I did not even have the energy to run and walked about as fast as it possible for a person to walk. We were the very last ones with the final boarding alarm going off! (The latest I had ever been getting to my gate).

I bet you think this is the end of the Delta fun right? Wrong! It was not. After reaching our final destination and at baggage claim I was standing there waiting for one of our checked bags. After almost everyone else had left my name was called on the loudspeaker to go to the baggage claim office. They said my bag had been left in Atlanta and would come in on the next flight. This is 11pm. They offered to deliver my bag to my home address that which I declined after their incompetent behavior and said I would rather wait for it. When I asked them about their 20 minute baggage guarantee they offered me a $50 gift card that the Delta rep could not even put a request in and verbally promised to call me that next day. That never happened and I truly doubt that would ever see any gift card from them. I grabbed my bag grateful when it came in after midnight and got out of the airport and I promise I will never ever fly Delta!!

We were flying to Milan, with a connection in Atlanta. Our Atlanta flight was delayed significantly due to supposed weather issues in Atlanta. We understand that this happens, and we patiently waited at the gate. Eventually, our flight started to board. We got on line to board the plane and when we reached the front of the line, the Delta representative informed us that our boarding passes were not valid. Confused, I got on line at the gate to discuss this with the Delta representative there. She informed me that our flight was canceled, and other passengers had already been upgraded to our original seats in first class. Extremely confused, I ask what can be done at this point, as we have been waiting at the gate the entire time. The Delta representative says to me “I don’t have time for your problems right now.” At this point, my confusion is turning into frustration, and I am begging her to get us on the flight.

The best she can do is row 32 of 33. I take this option, assuming that Delta will reimburse me for the cost of my first class ticket (the total of which was $4750 per ticket – and there were 4 of us, not including a lap child whose taxes alone cost well over $500). What upset me most about this situation, aside from the poor customer service and downright rude staff, was that we would now have to wait on for all of the passengers to deplane in order to run to try to make our connecting flight to Milan. I politely ask the flight attendant to allow us to get off of the plane first, as I have 2 older parents, one with a hip issue, a 17 month old daughter, and to note, I myself am 24 weeks pregnant. It is clearly difficult for us to move quickly through a busy airport. The flight attendant says to me “You are no more special than anyone else. You’ll have to wait for everyone to get off. There’s nothing I can do.” As you can imagine, this furthered my frustration.

We finally get off of the plane. I am the only one who can run through the airport, as my husband has our daughter and our baggage. I run as fast as I can through 5 terminals and up two flights of stairs in order to reach the next gate and try to ask for the plane to be held for my family. As I arrive at the connecting flight, everyone around me is compassionate, asking if I am ok…everyone except the Delta representative, who says to me “You should have run faster because there’s no way we’re holding this plane for your family. They’ll never make it. Call Delta and get put on another flight.” The other passengers were looking at this man in disbelief, as was I. My family luckily arrives a few minutes after me, as they had a motorized airport vehicle drive them to our next gate. We board the plane, and interestingly, the pilot announces that we will be waiting for passengers from other connecting flights to board.

We finally arrive in Milan, only to find out that all of our baggage – 6 bags – have not arrived with us. We make it to the baggage office to learn that four bags are still in Atlanta, one bag somehow is in Amsterdam, and one bag is missing altogether. I speak to 3 different baggage representatives, including one supervisor, who assure me that our bag in Amsterdam will arrive that evening and will be delivered to our hotel during the night, and the 4 bags still in Atlanta will arrive the next morning at around 10am and will be delivered to our hotel that afternoon. The other bag is to be determined. Unfortunately, one of our bags was my daughter’s car seat, so we cannot leave the airport until we find a car seat. I go to every single car rental service there, and none of them will rent me a car seat without a car.

A Delta customer care representative later informed me that I should have been offered a car seat by the baggage department. This never happened. Thankfully, the gentleman driving us to our hotel eventually went to his house to get his own child’s car seat to bring it back to the airport for us. We were so grateful for his compassion and kindness. To further the difficulty of this situation, my father’s heart medication was also in his luggage. The next day arrives, and I eagerly check the front desk for our bags. Nothing. I call Delta, on a cell phone for which I had to pay for international use, and am on hold for an hour and a half. The representative I spoke with assured me that our bags are marked for urgent delivery, and the bags must not have been “scanned” yet. I am hopeful, and keep checking the hotel lobby. Still nothing. The following day arrives. Still nothing.

My father, at this point, is starting to feel ill having not taken his heart medication in days. I now have to attempt to get ahold of his physician in order to obtain a prescription to bring to the pharmacy to procure his much needed medication. I again call Delta, and again I am on hold for almost two hours. I also call American Express, who is also trying to get ahold of Delta to rectify this situation. They inform me that they also waited on hold for over two hours on two separate occasions, but were told by Delta that my bags should arrive that day. Nothing still. To note, throughout this entire process, I also called the baggage office at the Milan airport 23 times. Each time, an automated machine tells me that my baggage is at the airport, but when I attempt to follow the prompts to take me to a live representative, after being on hold for an extended period of time, the automation tells me that there is a long wait and I should “try again later.”

In fact, during one of my several calls to Delta through these days, the representative called the baggage office with me on conference, only to reach the same fate. She later told me that she can do no more than I can. Needless to say, I am shocked and disappointed by this statement. It is now 3 days after our arrival and still no bags. At this point, I need to spend countless hours purchasing clothing and personal items for my entire family, including my toddler. We finally decide to rent a car service to drive back to the Milan airport, 2 hours away, to personally attempt to retrieve our baggage ourselves – still making use of the driver’s personal car seat.

We arrive at the baggage office at the Milan airport, and I am told that our baggage was NEVER marked for delivery. There was no intention of delivering our bags to us. I feel defeated and tired at this point. I request my baggage, only to discover that my personal suitcase is cracked in 5 places with 2 wheels cracked off as well. I could not get back into baggage at this point, as the baggage representative dropped my luggage outside of security for me to somehow carry myself (24 weeks pregnant) to where my family was located, as they were not allowed into the baggage office with me. After all of this, I attempt to explain this saga to several Delta customer care personnel, one of whom says to me “We do not give compensation for pregnancy and aggravation.”

I am at a loss at this poor and frankly disgusting treatment of your customers. There was no humanism or compassion by your company employees at any step in this process. There was also no attempt made at providing satisfactory compensation for not only the flight cost, but also for the severe stress imposed by Delta and its representatives. I am a physician, and therefore also in a customer service business. I would never treat my patients with this kind of disregard. I have recounted this story to several Delta representatives over the phone, many of whom have told me that this is one of the worst stories they have heard and are truly embarrassed by their association with Delta because of this.

I believed her so I changed it but when I just sat down on airplane still at San Jose ready to fly to Utah I got a text said the fly from Utah to Atlanta will be delay 1 hour and 5 minutes so I will miss the fly from Atlanta to Tampa and I should check for update. But when I came to Utah it was not 1 hour delay but 5 hour delay so I talked the manager at Utah. She said, “I don't know because I wasn't there” and I am sure she can call San Jose airport to find out but she ignore and told me "I have the fly to Tampa for you but you will come to Tampa at 6 am next day." I told her I have to work next day because I am a hairdresser. I had all appointment booked, I canceled all my appointment because I was too to tired after 9 hours sat at airport to wait to fly to Tampa.

After that I file complain and want my money back, I think I deserve to get my money back because I lost my business for busy Saturday and got lied by ticket attendant. A few day after I got a phone call from the manager of Delta said that there was not any refund because I already fly. I tried to explain to her for my understanding if Delta Air fly wants to find the seat for the crew members they need to negotiate with whoever willing to give the seat not lied to people then she rudely hung up on me. After reading all bad review on Delta I am so glad we made the right decision not fly with Delta anymore. Thank you for reading.

She informed me that if my keyboard and flight case fit within the dimension requirements and weight maximum it may be checked as a regular bag. Regarding fees, she said it would be the same as a second checked bag “$100”. I was satisfied with the response and the information she provided, especially since it only confirmed what I read via the website already! Specifics of my keyboard/flight case, dimensions and weight: Total linear dimension (length + width + height): (L) 62.5’’+ (W) 24’’+ (H) 9.5’’ = 96.’’ Total weight: 121.2 lbs. SEE photos attached.

On June 23rd, 2018 I arrived at approximately 13:55 at Boston Logan Airport so that I would have around 3 hours to check in my bags and get through security in time for my flight. My flight departure time was scheduled for 16:49. The first thing I did was go to the “Self-Check-In” kiosk to print off my boarding passes. Then I waited in line for my turn to check in my bags (a suitcase, and musical instrument -- which was a keyboard in a flight case meeting all the requirements listed on the Delta website and given to me by the Delta representative I spoke with on June 6th).

As I came up to the baggage drop-off counter the Delta service worker with a look of great surprise (I suppose from the size of the flight case etc.) asked me to place my keyboard (instrument) on the weigh scale, she did not help me with this at all (it weighs 120lbs). I explained to her the process of me bringing my instrument and informed her that I called on June 6th regarding the musical instrument requirements and so forth. She then asked that I show her the website where I got my information from, but then I let her know that it was directly from the Delta website. Another representative next to her then pulled up the Delta website and read aloud the requirements.

However, the woman helping me said that unfortunately “we are not allowed, by law, to accept any baggage over 70lbs for safety reasons!” Then, I said “I don’t understand because I meet all the requirements listed on the Delta website!” Therefore, I then asked to speak to a Supervisor. She then went to get a supervisor and came back a few minutes later.

Supervisor (red coat, mid-30s): “Hi, yes, unfortunately we cannot accept large oversized baggage in this department. You will need to go to the Delta Cargo area in order to drop off your instrument.” Me: “Okay, so how do I get there? Also, do I need to prepay for this extra bag now and then bring them the receipt?” Supervisor: “No, no they will take care of everything down there.” Me: “Okay, and how do I get there?” Supervisor: “I think you can just take the #22 shuttle and it should drop you off close to there. Or, you can take a taxi.” Me: “Do you have anyone that can help me bring this over there, or cart that I can use? It is quite heavy.” Supervisor: “No, unfortunately we don’t do that.” Me: “Okay, so I need to take the #22 shuttle and then get out at the Delta Cargo area, and just show them my ticket info?” Supervisor: “Yup, they will take care of all that there.” Me: “Okay, thanks.”

At this point the Supervisor left, and the other representative said “you should probably hurry so that you don’t miss your flight.” I then asked if I could go ahead and check in my other suitcase. She said, “well, you probably should wait and check it in after the keyboard to avoid losing your bags.” Me: “well, there is no way I can shlep everything around with me down to the Cargo area. Representative: “Okay, well it’s up to you, hopefully you will make it back in time.” I then, went ahead and checked in my suitcase and began dragging my keyboard down to the shuttle area. At this point it was already 14:45, after waiting around 10 minutes, the #22 shuttle came. With basically no help I dragged my keyboard onto the shuttle. I then asked the driver to let me know when we were at the Cargo area. Driver: “Oh ma’am, you are on the wrong bus; I think you need the #66 shuttle.” Me: “Oh no, really?

So I need to get on the #66 and it will take me directly there?” Driver: “I think so.” Coming from Terminal A, I got out at Terminal B. I decided to avoid getting on the wrong bus again, I should ask the information desk. The information worker had no idea how to get to the Cargo loading area. She said, “well, I think you can take the #66 or any shuttle and it will take you there”. Very frustrated and upset, I went back to the shuttle area, but then decided to avoid risking time - loss I should take a taxi. I went over to the taxi area, and NO ONE would allow me to ride in their taxi because of ‘how big’ my instrument was. Also, they had no idea where the “Delta Cargo Area” was. I rushed (as fast as I could with 120lbs of weight) back over to the shuttle area and waited for the #66 shuttle. I even asked a Police officer if he knew how to get to the Cargo area, he said “no, I’m not sure but I will try to ask”.

He asked another bus driver and they said the same thing “I think that the #66 shuttle goes there”. Around 25 minutes later, the shuttle FINALLY came! At this point it was already 15:40 (my flight was leaving in an hour). As I was getting on the Driver was very kind and helped me lift the keyboard on (thank you for a kind soul); he asked where I wanted to go and I said “Delta Cargo area if possible!” He said, “Okay you mean on Harborside Drive?” I said, “Yes, I believe so.” It took around 30 minutes on the shuttle to finally get to the Delta Cargo area but I finally made it there! I got off the shuttle and dragged the keyboard all the way across the parking lot and finally into the Delta Cargo loading zone.

I got to the desk and explained my situation to the women working there. One of them was still in training and the other could not figure out how to accept my keyboard. She said, “we aren’t allowed to accept items from any travellers other than approved shippers (people with a license)”. Then I explained that the Supervisor instructed me to come down here and would not accept my keyboard at general baggage drop off etc. I showed them the musical instrument regulations via the Delta website and explained my entire situation (how I got there, and what a challenge it had been). She went to get her Cargo Supervisor and then I re-explained everything to her.

She said “we are not allowed to accept any items over 16oz. Of weight from travellers, unless approved shippers”. I begged for some kind of compromise and asked if they could just call the Supervisor that told me to go there in the first place. They said “Unfortunately, we are a completely different department and don’t have that contact information.” Then the Cargo Supervisor said: “I really don’t know why they told you what they did, it doesn’t make any sense. They should know better!” She seemed sincere and was trying to help so she went and asked another Cargo Supervisor just for additional confirmation. She then came back and said, the same thing.

At this point it was already 16:30 (my flight was departing in 20min.). I let them know that I already checked in another bag and that my flight was leaving in 20 minutes. The Cargo Supervisor said, “Well, there is NO way at this point you are going to make that flight.” Of course I knew I was going to miss my flight but I still had no detailed explanation as to WHY my keyboard could not be checked in the general baggage drop off area. According to everything I read, including the Delta baggage service worker representatives, and the Delta Cargo representatives-- I met all the regulations! This did not and still does NOT make any sense.

Thankfully the Delta Cargo representatives and Supervisor were at least ‘nice’ and sincere in trying to help. The Cargo Supervisor suggested I bring the keyboard over to FedEx and try to ship it that way. After offering to help me bring the keyboard over there, I found out that it would cost a minimum of $3100 just based on the weight alone. No way! The Cargo Supervisor said, “you could at least try to get rebooked before your flight departs?” Me: “There is no way I will make it back to Terminal A before my flight leaves, they will just mark me as a ‘no show’”. Cargo Supervisor: “Well, I can drive you there?” Me: in tears at this point, “That would be amazing, thank you!”

So, I arrive at the Delta Check-in again. This time however it was packed with people almost going out the doors. I hate being this person, but I skipped the line and ran straight over to the Delta Service worker who initially was ‘helping’ me. I informed her that “the cargo area cannot and will not accept any bags from unapproved personnel unless it’s an pet or under 16oz.” Service worker: “Oh no, really? That’s strange.” I then asked if she could please rebook me at least for another flight. She said, “Well I can’t do that on this computer, you have to speak with one of the supervisors.” I then ran over to one of the supervisors (of course the one I spoke with initially was nowhere to be found).

Already 16:55 at this point, I let her know exactly what happened in as much detail as possible. This Supervisor II (Female, brown bob haircut, mid-50s, black suit jacket) didn’t understand why the other supervisor told me what she did. I explained everything and still this Supervisor II said, “She is fairly new but still should have known better than to make you go to Cargo”. She then tried to begin the ‘rebooking process’. She called upon another Supervisor III (Female, red coat, blonde hair, mid-50s, name= Linda) to come and help with the situation. I had to re-explain everything to her and finally, in the end, she was trying to rebook me with Delta. She informed that for some reason the system wasn’t allowing a ‘rebook’ but then she called another head person via the phone. That head person overrid the system and she ended up booking me with Lufthansa instead!

As she finally was printing off the NEW flight/boarding pass info she said “Okay, you are all set to leave tonight at 22:05.” Then she ran off to another meeting. When I started looking at what she printed it said “Monday, June 25th at 22:05” instead of that day. Just to avoid confusion and make sure that this was correct I asked the other Supervisor II (black jacket) to confirm everything. She got frustrated with me and argued that everything was “correct”, but eventually asked another representative to help me confirm the details. I was all set for Monday June 25th at 22:05 with Lufthansa instead of Delta!

Finally, I asked the Supervisor II (black jacket) if she thought it was worth checking with Lufthansa regarding my keyboard, or if she thought it would be the same situation as Delta. She said, “probably will be the same as us, but go ahead and check.” That was it. I said, “thank you” and went on my way. In all honesty I was just happy that I got rebooked.

I did end up going to Lufthansa and showing my keyboard. I spoke with their Customer Service Worker (by the name of Jazzy-Jasmine) and directly with a young male Supervisor. Both of them were extremely nice and informed me that there would be “no additional costs, if this was my only checked bag. And that they have had TVs bigger and items heavier than what I had”.

The male Supervisor said, “Just ask for Jazzy on Monday, and you will be ALL SET!” Long story short, I came back on Monday June 25th and this time I arrived 4.5 hours ahead of my flight departure time-- just in case! I went straight to Jazzy and just as the Supervisor said there were NO charges and the checked my keyboard right away! In contrast to my Delta experience, I was HIGHLY HIGHLY impressed with their kindness, their professionalism, and service altogether. Lufthansa did an AMAZING job at serving their travellers! I will definitely be flying with them again.

All in all, I have had bad travel experiences before, and yes not only with Delta. But never bad enough to feel as if I had to write an official complaint. I am not sure what will become of this letter of complaint but I do hope that NO one ever has to experience what I did. It truly was the worst travel experience by FAR! In the end I also lost my other bag, and finally got it back/tracked it down upon my arrival to the final destination. I have never been so disappointed with the professionalism, lack of knowledge regarding regulations, lack of clear explanation, and the customer care service as a whole -- it was repulsive to say the least. Thank you for your time in reading what I have to say.

The agent could not explain how the charges were approved but then somehow deemed unauthorized by Delta's fraud department. I also spoke to a supervisor that was even less helpful. She suggested I call corporate the following day even though I explained to her that the passengers were stranded in LAX with no way to purchase tickets, she informed me they would need a payment method in their name or cash. I also explained that due to the fact Delta charged my account over $2100 dollars for tickets they claimed to have refunded and did not, I would be unable to send them cash. The agent informed me it would take seven days to receive the refund.

My son informed us that a couple was sitting in his seat and the one next to it. Usually an airline will ask for volunteers to change seats. I feel that it was unethical and unprofessional for Delta to bump my son out of his seat. Why make a reservation almost 3 months in advance if he's going to get bumped out of it? It is really upsetting when it put a damper on his first trip to London, and he gets moved to seat 13E in a middle seat in the middle row of the aircraft. I feel that Delta needs to reimburse us for that part of his trip.

Original Review: June 20, 2018

Our vacation was ruined because of Delta and RIU Hotels. They took money and cancelled our flights to return. Trying to check in the day before and we could not check in because we had no return tickets. They RUINED a family's vacation that we worked hard for. Delta only pointed fingers which was extremely disappointing.

TULSA flight got delayed by 30 minutes and when finally arrived around 12:00 am at TULSA, the luggage with medicine was missing. On inquiry answer was, "We did not load the luggage from Atlanta. Either we will deliver it tomorrow to your address or we will send it to Fayetteville and you can pick it from there." There was no point in further discussing, we left to Fayetteville via road from TULSA. Due to not having child seat and medicine, we faced some difficult situations at midnight 1:00 am.

Next day morning we get call from DELTA around 9:30 am, saying luggage cannot be delivered to Fayetteville or our house address [since the ticket of my brother-in-law and family was a discounted ticket] and need to be collected from TULSA airport [meaning we will have to again drive back 2.5 hours]. After much discussions [during which they even threatened, they will cancel my family’s discount and blacklist us], they agreed to deliver to Fayetteville around 6:30 pm.

On 06/16th, my brother-in-law and family had to go back to Dubai and the return flight was from Fayetteville to Atlanta to Orlando and then from there to Dubai in Emirates at 2:15 pm. First DELTA flight from Fayetteville to Atlanta was at 06:00 am, but did not take off till 07:00 am [reasons best known to them, since DELTA customer service told, as per their records flights are all on time]. By the time my family reached Atlanta and went to counter to catch the next flight to Orlando, the guy on the DELTA counter told, his scanner is not working, take a print-out of the ticket from KIOSK again and come. My brother-in-law took printout and came as quickly as he could, but now this guy tells gates closed 4 minutes back and "We cannot permit you" [remember... since his scanner was not working, he send them back and now he is telling he cannot get them through].

My 4 year old nephew was almost at the verge of fainting due to all these running between terminals and really bad customer service of DELTA airlines. Now, since option of getting the Emirates flight from Orlando was practically nil, my brother-in-law decided to book a flight to New York or so from where there were Emirates flight taking off at night around 7 pm. But here comes the worst part, DELTA had already loaded their luggage on to Orlando and it’s on way and they will have to collect it from Orlando. DELTA staff informed, they cannot take it to Emirates terminal. Also if they want it to be brought back to Atlanta or New York, it will take time. By this time, we were so fed up with DELTA, we started looking into other flight options.

Few points to highlight in this whole experience: (a) DELTA doesn’t give a damn about its travelers [especially if you are on a discounted ticket]. (b) DELTA doesn’t give a damn about whether you are traveling with a small kid. (c) DELTA doesn’t give a damn about you losing or getting on time your luggage and finally (d) Some of the DELTA customer service professionals/staff needs to get a good lesson on how to behave with passengers [wherein they even go on to the extent of threatening and make passengers run crazy because of their mistakes]. Sharing the experience with everyone [especially people with kids and who are on vacation], so that they start thinking. Is it worth going in DELTA...

In addition, my friend was charged twice for it! I waited patiently and called their customer service. First, the customer service agent was rude and speaking to me as though I was incompetent. The agent explained to me that the 4 times I was charged would be dropped within 24 hours and that of the 2 transactions from my friend's card, which went through on their end, one would be reimbursed. So, we hung up the phone and I checked my email for the refund confirmation. Surprise, surprise, they were only refunding $32, not the $43 I paid.

So, I called them back and I was told that's all they charged and that is all they would refund, EVEN THOUGH THEIR SEAT PRICES ARE $43. Finally, I was also confirmed the original seat I wanted. Fast forward a few days and the seat I wanted does not show up on my reservation and has since been taken by someone else. Also, the four times of $43 they charged me still hasn't dropped and both of the transactions went through on my friend's card without a refund. I'm waiting in line again to speak to a representative. Bottom line, absolutely would not recommend to anyone. They are thieves.

The supervisor said, that she will not consider our history. All she can do, is open an account for our children so that in the future they can accrue miles. (It almost sounded like I was talking to a previously recorded message). Having, heard me say that we've bought flights every summer since 2015, she offered giving us retroactive miles for the last 6-9 months (last time I bought tickets was 10 months ago. She would have known that, had she checked). I asked for higher ups consideration. She said there is no higher ups. HUH, no higher ups, what?!? If this is what she was trained to say, if Delta Airlines does not see a problem with this policy then Delta Airlines does not value loyal long-term customers and that's a shame.

The paper prints and I show up and they said I can't go on the flight. "The next flight you can wait on standby three hours later or pay $1000 for 2 seats." Ridiculous. We've flown with JetBlue countless times and have never been treated us this way. My boyfriend has their credit card and is a skybox member. I would not suggest anyone to fly with them. Their seats are cramped and they didnt even have a tv on a 3 hour flight. Never again.

Thank you.

Needless to say, AHP stayed up front with the other crew, and never came back until well after the pilot announced we were at our cruising altitude of 35,000’. My only interaction with AHP was when she came back offering refreshments. When she asked me what I wanted, I told her all I wanted was to know when we reached 10,000’ so I could relocate. Her only comment was that passengers were “free to move around at our own desire” which directly contradicted her instructions to me.

I sent this same complaint to Delta, and they called me to apologize, and gifted me miles to help the situation. So at least it ended better than the experience of being frustrated.

Before getting off the phone, I asked for assigned seating - after being charged - and was told to hold on yet again as the agent needed to talk to his manager. He informed me we have the last row on the plane. I knew from experience this was not premium select seats. Upon asking the agent simply said “You’ll have a great time in Japan, your seats are in the back because it’s closer to the bathroom since you have kids.” I then repeatedly asked for what I paid for which were premium economy seats and he confirmed they were. We ended the call by him saying I could reassign my seats and I had time to do so.

Needless to say, this left a bad feeling especially after I was charged thousands of dollars for the wrong seats. I then called Delta again to complain and see if I can get the seats I paid for. Ultimately reaching the supervisor, I was told that specific plane to Japan does not have premium seats at all. When I informed her the multiple times I had to make sure they were premium and was confirmed, her reply was “sorry for the miscommunication”. This was not a miscommunication. It is a scam in my opinion. They ask that you call Delta and when I did, they sell you seats that are not what you paid for at all hoping you won’t check until it’s too late.

I even asked if the line was recorded and was told all Delta conversation is recorded. Asked the supervisor to listen in on the convo so she can hear for herself how the agent repeatedly confirmed those premium seats for me. Her reply was “although the conversation is recorded, we have no way of listening to it.” Will never fly Delta. The fraudulent nature of their sales tactic is revolting to say the least. I have flagged the charge with my credit card company and will dispute the charges. Canceled the Delta bookings. Booked on ANA airlines. Straightforward and clear.

We hugged and cried with joy! Stella then handed me two drink cards for a birthday gift! They really were the most giving and gracious women. I am so grateful for the service and work they did. My lesson learned, is to now buy my tickets directly through Delta in the future, so in case of a need to change, they can do it easier. This was definitely a miracle. We were very satisfied with the flights as well! Most grateful to Tim, Stella **, and our Angel, Brenda. Thank you to you all for helping and making me a definite Delta fan and customer for in the future. Love to you. And many thanks for a magical birthday!

I spoke to the supervisor Victor who was aware he was on orders to report, but he said "Sorry, you can cancel and schedule something for tomorrow." and refused to upgrade the ticket to business/first class. For some reason they couldn't understand he wasn't able to simply "Reschedule to another day" as he was on orders to report. The lack of this company’s ability to take ownership of their faults and mistakes is disgusting. You can't admit fault and provide the ticket that was promised for an active-duty military member? I filed a complaint with "DOT" but I highly doubt even they will do anything about this. When are we going to pass more laws to regulate these people from screwing us over and doing whatever they want?

Even though I was traveling on a single ticket, I had to check out then check in my luggage again at LAX. I was told at the Delta check in counter at LAX that I needed to pay another USD 199 for my carry-on or I couldn't take it with me. I couldn't leave my carry-on, so I paid it. While waiting to board my flight at LAX an announcement came over the public system inviting travelers for that particular flight to check in their carry-on for free, after just charging me for mine.

Since then my sister and I have been in dialogue with someone from Delta. They conceded that I should not have paid a second time for my luggage, but insisted my carry-on was too heavy, and the initial charge stands. Since they had linear limitations, I would have understood if they measured my carry-on and presented the measurements with their claims. However, I was told it was too heavy, though there is no weight limit. The fact that they then added the SSSS code to my boarding pass clearly showed that I was being discriminated against. There is nothing in my past to trigger this, as I don't even have as much as a traffic ticket against my name.

To make matters worse, Delta has sought to dismiss the case, by refunding the second charge for my luggage in LAX, by making out cheque to me using my sister's address. I don't live with my sister and Delta was informed of this before the check was made out. This is very unprofessional! Shouldn't my carry-on be measured instead of weighed, based on the information Delta provide on its website? With the events that followed I felt I was discriminated against, and made to unnecessarily check in my carry-on at a cost. Due process was not given in my situation. Shouldn't the airline have indicated in the itinerary that I would need to check out then check in again at the connecting airport? It is possible I could have changed my flight and spared additional transportation costs.

Original Review: Feb. 14, 2018

I was recently on an international flight on Korean Air KE0036, a Delta co-share. I was told when it was booked over 8 months ago, I would get Delta points. This Flight was my second leg of a flight from Daytona Beach, with a return on February 28th. Even after the ticket was booked, I followed up and call Delta to checked, and was told yes since it a co-share I would get points. I also checked at the Atlanta terminal too, twice even. Once in the concourse Delta desk, and once at the international terminal, outside security during a long layover due to a cancel/delay Delta flight due to equipment issues. They also confirmed I would get MQM, MQS, or MQD. After a week in Korea I check and noticed no MQM, MQS, or MQD, for that segment?

I then tweeted @Delta on Twitter. They said as part of their compensation package they can only offer me point or money, and was directed to reach out to your Customer service. I would not have booked travel to Korea with Delta and their co-share not to get any MQM, MQS, and MQD and confirmed this with Delta. I only have the info I was giving from your Delta representatives, one the phone and in person. I even follow through as I was told to make sure Korean Air had my Delta number on the ticket, and when I check in to Korean Air it was already there.

I’m now also concern about my return trip. It's not about the points. It's about the status as a business travel that live weekly flying. I’m expecting no less my MQM, MQS, and MQD as a normal Delta flight. I even check and my fare was U - Shuttle Service (no reservation needed/seat guaranteed). It was not a discounted fare. I put this back on you Delta to make right. I have also filed a complaint U.S. Department of Transportation, Office of the Secretary of Transportation. My receipts and ticket never showed that this ticket was no good for MQM, MQS, and MQD. I'm still fighting them on this. No love from me for Delta.

This is America not Syria. If they get so offended then don't come to our country period. We should not have to be quiet in a matter like this. If they are going to America then they should have to adjust to what America is all about. How could your company be so disrespectful, rude and arrogant towards your passengers and the loss of a soldier? Your company is not worth anyone ever paying you to get where they're needed if you as a company can't let us as Americans use our constitutional right of free speech if that offends someone who gives a damn we live here. And a soldier passed away fighting for us period. I will never fly with Delta again as many others will also hear of this. This company is the up-most disrespectful I have ever been involved with. Good job at being ashamed of who you are as of America.

We all deplaned a bit stunned but in good spirits. While the plane was not large, it was not small either and our group quickly filled the small airport and overwhelmed the staff at the one restaurant/bar but we all waited in line and it was just fine. You kept us up to date as the afternoon progressed and you did the new thing airline are now doing in situations like these – ordering pizza. We all appreciate this gesture, keep it up Delta. However, you did it with a twist, YOU HELPED SERVE THE PIZZA. You made sure that we all had plates, napkins and plenty to eat. I think we were all stunned right then and there.

Then came the news that the Minneapolis airport was closed and we would have to spend the evening in Rapid City. But you didn’t leave us hanging. You gave us all instructions (and confidence) on what to do and expect the next morning. Be here by 6:30 and we would go through the security section with our name and previous day’s boarding pass.

That evening we all received cancellation notices on our phones but we believed what you said and we were all there the next morning. Only when we asked did you inform us that you had been on the phone for two hours the evening before to ensure that we all would be getting on an 8 am flight out. The next morning we were at the airport, standing in a painfully slowly moving line. You were able to talk with the three overwhelmed check-in attendants as well as security. Those with no bag to check and no boarding pass could go straight through security with just their ID and knowledge of our previous day’s seat. Those of us that had to check luggage still had to stand in line but they hand wrote tags to get us on our way.

When we got to the gate, you again smoothed the way. Once the agents realized that assigning us all new seats would take hours, you convinced them to check us off of the old manifest and we all just sat in our old seats or found another. No one was upset. We just ALL wanted to be on our way. And we were. ALL of us. You didn’t leave anyone behind.

You did not have to do many or any of the things you did those two days. But you did. You are not only an incredible Captain but a great leader. You made us all feel like the airlines actually cared about us that day. Thank you Captain **. It is a story we will all tell for years.

TPA representative had rebooked connection tickets for us with Aeroflot that wasn't even permitted by Aeroflot. In one hour they did help only for 1 family of whole line! We was second and they doesn't even helped us. Delta gate representatives constantly left the workdesk. It was the most inconvenient way possible with awaiting of 24 hours at airports without any food or supply. And that rebooked flights actually wasn't created. It was fiction! After arriving first connection JFK airport We had to rebook it again.

And JFK Delta terminal representative MICHAEL completely messed our older and new books up. We wanted to move to the next airport at the same day but these guys spent 1 hour on phone and did screwed our trip completely. We spent so much time and nerves to restore our flights after them and lost our luggage. We still don't know where they sent our luggage to. I really regret We didn't go to Aeroflot from beginning. They had to fix all the flights shortly after them to set a new flight at the same day what actually was possible while Delta guys doesn't care to dwell us in New York for more than 24 hours with no dinner or lodging for the night. We are strongly recommend do not use Delta Airlines to plan your trip or even ask for help at Delta terminals. It could ruin your vacation.

1/6/18 - 9 am arrive at JAX airport. Complete curbside check in. The curbside representative saw all 3 infants and even commented on each of them and gave us our tickets. We asked several times if we were okay with the babies and was assured everything was fine. 10 am - get through the security line for them to tell us we do not have infant tickets and we have to go back to the Delta check in to get the correct ones. We run to Delta, plead our case, new tickets are issued and we are told that we won't have any issues with our connecting flights. Because of having to go back to Delta and going through the security line a second time we literally make it to our first flight as they are closing the doors. 10:50 am we get on flight 858 to ATL.

A flight attendant took my carry on bag, despite me telling her that I needed those items for my 11 month old daughter (bottles pacifiers, snacks, etc) and just shoved it in a random overhead in the back of the plane. Needless to say it was a VERY long flight with my baby since I had nothing to entertain her with. 12:00 pm - arrive in ATL, with our next flight taking off at 12:45 am. I have to wait till everyone gets off the plane and then look for my carry on diaper bag that's been stowed god knows where. 12:30 pm - arrive at the gate for flight 150 to D.C. The desk clerk prints off our tickets, but surprise there is no record of infant travelers! They close the doors to the flight and keep telling us we're probably not going to make it on and this is our fault for not checking the tickets (reminder for you, the JAX Delta representative told us the system would be updated to reflect the infants for all of our flights on that day).

The ATL representative starts calling a bunch of people (no clue who, probably lunch or something) and then lets us on the plane. When we get on the plane, we're told 3 infants can't be in a row together and we all have to sit somewhere else, even though our tickets are all together! So now we've successfully delayed this flight for anyone who is on board. 2:30 pm arrive at D.C and wait on flight 3694 to JFK. No real issues there except a flight delay due to weather (Don't worry Delta, I'm not blaming you for that). 7 pm arrive in JFK. Wait at the baggage terminal for an hour and a half (because we were told that's how long it would take for the baggage to reach the belt). 8:30 pm I wait in line at the Delta baggage office to try and get an update. (Mind you; we have no car seats and it's 10 degrees outside the airport and all our coats are in those bags.)

9:30 pm- reach a clerk at the Delta baggage office in JFK for them to tell us that they don't know where our luggage is. Our luggage made it on to the flight and they have no idea why after 2.5 hours it hasn't reached the belt yet. I suggested maybe calling down to the people that load/unload the luggage at the plane for an update and that seemed like a crazy foreign concept and no one had any idea how to do that. 10 pm - still in the Delta baggage office waiting on an update. Now my 11 month old daughter is 2 hours past bedtime and all of the food and snacks have been depleted and she is PISSED. Another Delta representative comes up to me and says with the more attitude than I cared to endure at that moment, "Why would you have your baby out in this. You should take her home, call the Delta number and file a claim for your luggage."

Considering I am on vacation, I have no car seat to leave the airport with, no coat to put on my infant daughter and no food to feed her I will admit I almost lost it on this woman. 11 pm -Our luggage and car seats finally reached the belt DAMAGED!!! - my suitcase has a completely ripped out bottom - my car seat won't latch across the chest and the fabric is torn - and a number of small personal items damaged/missing, most likely because my suitcase was missing a bottom!!! We arrived home (JAX) last night and I called Delta first thing this morning about these issues. Waited on hold 2.5 hours (which I get, there are a lot of people calling about Delta's terrible customer service right now).

The woman I speak with drops me off at the website to tell me to file the claim online for my bags (no guidance, or assistance, just a "here you go") and when I ask to talk about all the other complaints I have, I get dropped off into a hold queue that is so busy right now the message says they're not taking calls at the moment. In conclusion, I completely understand we had this horrible snow storm 2 weeks ago (I am in FL and it snowed here) so I get it that delays were caused. I'm not complaining about our flight being rebooked, or anything else weather related.

I am complaining because a) I spoke with and saw a number of Delta representatives, all of which were told we were traveling with infants and none of them printed infant tickets causing us to be seconds away from missing our first flight. b) Our luggage was lost in JFK (I say lost because no one could tell me where it was) and the average wait to get luggage was 1.5-2 hours and we had to wait 4. c) Our items were damaged and missing. d) The Delta representatives are clearly sick of speaking with customers because they are all extremely rude and have just run out of cares to give to their customers. So Delta you clearly owe your reps some lunch or a bonus or something because they are making matters so much worse by just not caring.

Now I have filled a claim online for my damaged items however the website would only accept one upload, so I have no idea if you got the picture of the damaged personal items, luggage, or car seat but I'll be more than happy to go over all the information with someone in the estimated 6-8 weeks I was told it would take for a Delta claim member to follow up. Thank you.

I had provided all my personal information. How can she make this conclusion? Her conclusion is absolutely wrong and my United status is very valid. I had provided all the screenshots and information that was requests. More than anything, this is very insulting as I like to understand what method she used to arrive at this very wrong conclusion. She left no contact information and she said that all future requests will be discarded. How insulting is this? This does not seem like good customer service. When I tried to call Delta, they said the wait time is over 2 hours. I don't think I want to do business with Delta. I will stay with United.

In the end, it would turn out that we would have only 4 days of vacation left, despite paying for 7 days. Obviously, we did not agree to that arrangement and had to cancel our trip, thinking we got unlucky due to the weather. But later we found out that first of all, flights took place on that same day since the weather for flying on January 5th was actually fine, but also, the Delta flight to Punta Cana directly after our scheduled flight left on time (which was the same time to which our flight was originally delayed to!). So in the end, it appears that Delta canceled our flight due to some other reasons (technical problems, extra precaution, etc.), but not due to the weather.

As a result, our vacation was ruined (and we don't even know when we can take vacation again), I had a nervous breakdown from all the anxiety and ultimate failure of our trip to take place, and now, on top of everything else, we have to pay $300 for the insurance due to Delta not fulfilling their obligation to us. Since we no longer can take our vacation at this point, we believe that it would be only fair if Delta provides us with some compensation for causing us such inconveniences and stress (like other airline companies do that we have had experience with, and we fly a lot!), and of course not to charge us the $300 for the insurance (since it wasn't us that cancelled the trip, but rather Delta cancelled on us). We look forward to hearing back from you.

Original Review: Dec. 25, 2017

I went to the airport a day early to make sure I have no problems with my trip. I gave my pet carrier to the Delta counter and made sure that they themselves measured it since I wanted everything to go smoothly. They measured it and said you’re good to go and the carrier will fit no problem for your flight tomorrow. I board the next day from Dayton, my connecting flight was in Atlanta. I get boarded onto the plane and soon land in Atlanta. After landing in Atlanta I get boarded for my final flight back home they tell me, "Unfortunately we are going to have to rebook you since your carrier won’t fit under the seat".

Keep in mind this is how I got to Atlanta with the cat under the seat. And now all of a sudden it's an issue. You can’t just kick someone out the flight midway to their destination for something that was Delta's fault of not properly ensuring if it fits before the flight. Me and my cat get delayed until the next flight. I knew this was bad since this was my cat's first time ever flying and he was terrified. Then I got booked to Dallas Love Field instead of DFW, my luggage was still going to DFW. This was a big mess for me as I got delayed again. It made me sick to my stomach to see my cat locked in his carrier for 12 hours. I immediately went to the Customer care and demanded to arrange it to where me, my luggage and my cat were all going to one place (DFW).

After finally realizing they messed up pretty bad on their end they booked me on the next flight to my destination. Another delay... My trip was supposed to be max 4 hours and Delta really put my cat's life in danger by turning this trip into 12 hours. A cat cannot eat or drink under this much tension. Also the cat was was to be in its carrier at all times according to Delta’s rules so this 12 hour trip with him stuck in the kennel was harsh. This was a very cruel treatment from Delta and it truly ruined my holidays. It hurt me very much seeing my cat starving and stuck all day inside the kennel.

We gathered up our luggage, went home, and called Delta Sky Priority to re-schedule our flight. They were able to schedule us for no charge on a flight the next day. They also told us that we would not need to provide an e-visa number to board the flight, which we didn't. We boarded the next day without problem and made it to Atlanta.

In Atlanta, we boarded our flight to Amsterdam, but were then told that a baggage door on the plane would not latch and that we would have to deplane until another plane could be brought in for our flight. We all moved to another gate and waited 1.5 hours while another flight boarded and left and a new aircraft was brought to the gate for our flight. When we landed in Amsterdam, we were told that we had 9 minutes to run to a nearby gate to catch our connecting flight to Abu Dhabi. We made it, but our luggage did not. We spent the first 27 hours of our stay in Abu Dhabi without our luggage. It was finally delivered at 1:00a the following morning.

On our return flight, we found out that, when our flight reservations to Abu Dhabi were changed, our return flights to Tulsa were also changed (why is unknown - we did not request it). This resulted in us having 2 reservations for our return flight which caused quite a bit of confusion at check-in at Abu Dhabi. KLM finally got it figured out, but we were left with a 9 hour layover in Amsterdam. When we finally boarded our US bound flight, we found that there was only one bathroom available to serve the 30+ people in business. The other bathroom was "out-of-order" and had tape across the doors to prevent access. They also had a limited number of meals to serve so our choice was "what they had left, or nothing!"

We finally made it home. I filed a complaint about the denied boarding with the US Department of Transportation who passed it on to Delta for response. Delta's reply was that we had failed to provide the documentation required by the agent at check in, so we were denied boarding! Never mind that the documentation was not required (as evidenced by our leaving the next day with no problems), we were still at fault! Based on all this, we will never fly on Delta again. They are the absolute worst for customer care and fairness.

This is an 8 hour flight, so I asked the flight attendant if I could go show the people who now are in our regular seats our original boarding passes and if they would at least trade with my fiancé again because we were on our way to get married. "If the shoe was on the other foot" I know I would have definitely given the seat back to that person who was going to get MARRIED. The flight attendant said it was up to the gate guy. The door shut and he was gone so we sat down in the coach seats. Then the door opened up 5 minutes later and we were asked to get off the flight. We apologized to the people on the plane for all this and walked off the plane. The head guy at the gate said the captain asked us to get off, not sure why because we never actually saw the captain.

After all this I wasn't as upset as I was when we went back to help counter to re-book for tomorrow and a Ms ** comes out of nowhere and says we were kicked off the flight for being rude, we were not rude to anyone, but maybe a little upset, but again who wouldn't be. This is what really set me off after all this, this Ms ** is a supervisor and comes up and wants to pick a fight with us and she wasn't ever involved in the beginning. I am not sure how she became a supervisor but you would think if she was privy to our situation and would have know we were on our way to get married she would have been more professional and understanding to our situation.

We were on our way to get Married Ms Pia... Do you own Delta Air Lines? I have flown over 1.6 million miles with your airlines and have never come across anyone like you ever in my professional life. Not just with the airlines but anywhere. She is the worst customer service person ever in the world. Thanks to Mr ** in the Delta Sky lounge, he did get us booked out tomorrow. Please Delta Airlines do something about this Ms **, I would not have her working with any customers ever!

We were told that an empty plane would come in from Atlanta and would depart to SLC. While we were waiting in the lounge for the DL2107 flight, they keep changing the departure times to SLC. Finally the plane from Atlanta arrived and we thought we would get on the plane. But after 15 mins the crew member announces that the flight that came in from Atlanta is in no condition to fly and they are going to bring in the morning flight as the issues were fixed on this and we will have to board it from gate A5 instead of A3. We all go to A5 and wait for 15 mins, we hear another announcement that we need to go to A3 and board the flight. We went to A3 and followed the boarding process and sat on the plane till 2.30 when we hear another announcement to deboard the plane as this plane is not ready to fly and need to rebook again.

After standing in line again for 1 hr for rebooking the route they could best offer me was DL1611 CLT to DWT @ 5.15 PM and DL1845 DWT to LAX @8.05 PM as they did not have any planes to SNA for that day. If I would take that flight I would reach LA by 10.15 and it's about 1.30 hr drive in traffic to get to my home in Orange County, and also I would need to book a ride at that late hour to get to home. I asked the agent this would cost me additional money for the taxi around 60$. But the agent wasn't at all understanding and refused to offer me any kind of help. She mentioned that if I have issues I should report it through the website. I asked if I could get refund so that I could book another one which would reach faster, I was told I booked through Expedia so they cannot offer me refund.

What kind of reason was that, after what you put me through the whole day, you wouldn't even refund me to book a different flight. Is it even fair to ask your customers to sit from morning 7.40 AM to evening 5 PM that is 9 hr on some complimentary snacks and not even offering meal passes. I was supposed to report to work from afternoon. I lost my work day, who would compensate me for the money I need to earn on that day? Not to mention the whole stress and tiredness I had to go through the whole process. I still have the after effects going through such a stressful and traumatic experience. Delta being a big airlines, I have not expected this kind of treatment to its customers. It is very unfortunate that I have chosen to fly Delta for the first time and this would be my last time.

When I made the reservation I informed Delta that we were bringing dogs, I was directed to their website to ensure that I had met all of the requirements i.e. crate size, health certificate, etc. I didn't notice the fine print about the new policy. The requirements about crate size and health requirements were very prominent as if they expected people to check dogs in as baggage. I have a history of bringing a dog on the plane in this fashion. That's OK. Shame on me for not spending hours scrutinizing every sentence of the site looking for the 'GOTCHA'.

Instead of explaining the new policy and helping us make other arrangements, the Delta staff simply kicked us to the sidewalk to fend for ourselves. To add insult to injury, one of the Delta staff kept haranguing me about getting my dog into a crate, and not keeping her on a leash, while in the terminal. My business partner was so shocked and disgusted by the treatment we received that he loaded the dogs and luggage into a car and drove 30 hours to our destination rather than deal with Delta. They had to try hard, but Delta convinced him that driving 30 hours was easier and more attractive than flying with them. Good job Delta. The slightest measure of simple courtesy and assistance would have gone a long way towards customer loyalty. Delta obviously doesn't need our business, but they should at least pretend that they care about their customers.

Additionally, their service and assistance at the ports of departure and arrival have invariably been nothing but helpful. The Flight Attendants have also been genuinely courteous and helpful and their pilots have often come into the passenger areas to meet and greet the passengers, often joking and having fun and, especially, soothing the fear when stormy weather encroaches on the plans. They also happen to serve some downright excellent biscuits!

When I asked the flight attendant about this, she told me that this happens quite regularly and to contact Delta which I did. So, airlines never give refunds, just credits and although I was able to get a $100 Amazon gift card, my upgrade was $200 and when I tried to call customer care at 3 different times, I was on hold for a good half hour each time. This was my first and my LAST trip with Delta. At least Southwest actually refunded my fee - Delta could take a few lessons from them. Piss poor customer service.