Delta Air Lines Reviews

I called Delta's customer service at 10:52 am and I did not receive a call back until 4:39. I’m a loyal and frequent delta flyer as well as a gold card member. Waiting 6 hours for a call back is bad customer service and a Bad customer experience. I ended up booking a flight with another airline due to this which is unfortunate because prior to this bad experience delta was my favorite airline to fly.

I had booked a flight in December to fly in April. I called Delta Airlines a few days before our flight to find out about Covid restrictions. I was told, "We first need to check your flight. Oh it's overbooked and you will have to fly out on the 14th instead of our booked day of the 10th." I told the lady, "No we are flying out on the 10th." "I'm sorry but they have overbooked that flight," was her response. I was floored. I again told her, "We are flying out on the 10th, we had taken time off work and were going to visit a brand new grandchild." She said, "Well we can get you on that flight still but it will cost you 43 dollars per person." Are you flipping kidding me??

Their phone support wait times are constantly over 2 hours and they don't even offer to keep your place in line and call you back when your turn is up for cancelling a flight. The flight I purchased could not be canceled online. The eCredits I had from before would never even display when I logged in to their website, I had to get a customer rep to manually make those work for me. Tried chat help through mobile app, but it timed out as I was waiting and I lost my place in line.

Delta intentionally doesn’t staff the desks at the gate so that they don’t have to take complaints. I have been on 3 different trips with Delta since January and whenever someone shows up at the gate desk they immediately get a hoard of people with heavy complaints and the person at the desk just says, "I’m sorry, I can’t help you." Delta does their best to ignore their customers and not provide answers. Stay away from them as they blame all of the issues on some policy that actually doesn’t exist but isn’t their fault.

Delta is constantly increasing their prices by canceling the flight then scheduling a new one for a higher price. It’s outrageous this is permitted. It’s been 4 flights they have canceled me this way.

We have established a dream vacation in Hawaii Honolulu on 04/02/2021. The company I chose to fly with was Delta airline, everything was OK until the flight to LA was an unpleasant experience because of the masks. During the flight, the mask I was wearing went under my nose, and then the stewardess remarked to me to lift the mask, I was warned 3 times until she came and said it was the last advertisement.

Your decision to pull off the All star game in Georgia was political and had nothing to do with air travel or sports. I will no longer be flying with Delta! EVER! Please consider how many individuals and companies in the Atlanta area you are affecting, both monetarily and ideologically. This was a bad decision! Statistically, my opinion is shared by at least 1000 others, who have not communicated it to you.

Flexible when it comes to changing bookings with no fees related to changes as a result of COVID Pandemic changes. Comparatively short wait times between multi-leg flights. Good international schedule between the USA and Canada (something I use frequently). Ground and in flight crews are helpful and friendly.

Could not book a direct flight to Oregon from Key West Florida. 4 Airports and 23 hours total time. Worst Airline in the U.S. Had to fly to Miami 7 hour wait, then to Dallas 6 hour wait, then to Sacramento 9 wait a 1 hour flight to Medford Oregon.

I flew exclusively with Delta any time I needed to fly over the past year or so during the pandemic. I've had great experiences with Delta in the past, but they were the only major airline I was aware of still not seating anyone in the middle. That was a huge concern for me and I paid higher fares for those flights just for that added safety and peace of mind. The app is also super easy to use compared to other airlines. Great overall.

Outstanding overall airline service. High levels of covid safety and cleanliness. Great and quick process of tickets. Great flight attendants. Outstanding disability accessibility and assistance.

Always someone to answer your questions, very friendly and clean airplanes and waiting areas. Delta provided me with a good product while I was traveling for work so I was not worried about the small things. They had my back!

Delta’s customer service during the COVID-19 pandemic was phenomenal. Yes, they experienced high call volumes and initially had ridiculously long wait times. But they implemented an email submission system that was far more efficient for customers like myself. Moreover, they willingly offered a future credit, without my prompting, when my flight was delayed and I contacted them. I also had their credit card up until about a year ago. I was very impressed with their points system and incentives.

Simply put, I absolutely love Delta Airlines. Why? Because they make my safety and health their number one priority. In fact, I’ve only flown Delta since the pandemic began due to the fact that they’ve implemented their Delta Care Standard, which includes using refreshed fresh, outside air and air via high-grade HEPA filters inside the plane. I’ve tried to explain this process to both friends and family members, in addition to sharing their video, but they’re still under the impression that planes are using recycled air, and as such, they are afraid to travel via airplane. Thank you for all that you do to keep your passengers safe and healthy. Subsequently, it really meant a lot to me when I wrote Delta previously and received a response on behalf of Ed Bastian, Delta Air Lines CEO. Once again, I am your number one customer and I promise to encourage others to fly Delta as well.

I wouldn't fly any other line as long as Delta goes where I want to go...the staff are very pleasant, the planes are always clean and generally leave and arrive on time. Also they fly where I want to go, States and Europe Australia.

Flying during Covid was especially trying, but every seat was separated and every person stayed masked during flight, I was expressed by this, I will fly again because of this in the future. Flight left on time and I was on time to my destination as well.

Great service and many destinations. Prices are competitive and often worth a little extra for reliability of flights. With the pandemic they have been ahead of their competitors in cleanliness and taking steps for protection of their fliers and employees.

I typically fly Delta. The staff are curious and the flights usually proceed on time. The aircraft are clean and appear well maintained. The snack choices aren't great, bring your own food. But they do provide great coffee!

My second time flying, we were leaving RDU to fly to Florida. The attendants pleasantly greeted us. There were refreshments. I had an aisle seat in main cabin. Pretty much preferred. My only complaint is the seat in front of me was too close when person reclined. Not sure how that could be resolved. Definitely would like to experience other flights.

I was satisfied with the courtesy and friendliness. They were right on schedule with my wheelchair assistance. Picking me up at check in and guiding to my terminal for boarding flight. When arriving to destination. They offered same courtesy. They took me to baggage claim and escorted me outside by curb for my daughter to pick me up. The flight was also comfortable. Staff handled things well. Flight was on time. They made my travels easy and comfortable for a handicapped individual.

To me, in my opinion is my favorite company, Customer service, also you don't see discrimination, You can see flight attendant from all ages. That say a lot about the company. Clean, Great service, what else I can say. Love it.

Very professional and safe during this time. Always has luggage delivered in a timely manner. First class is as advertised and the gate and counter folks are very good also. Website good and prices very good for premium travel.

I always have a great flight experience on Delta flights. Everyone is always helpful, nice and professional. The flight is usually always on time or early. I will always fly Delta unless they are not available.

Always a pleasure! If something ever goes a bit wrong, always steps up with protocol to make it better. I try to only fly Delta wherever and whenever. Planes are clean, vacuumed, and dusted. Captain and flight group always smiling and ready to go!!

Used to do a lot of traveling overseas. The key to flying is customer service including the pilots, and of course safety. Delta is #1. In addition, service in terms of locations that Delta flies to domestically and internationally.

Delta has always had terrific flights from our nearby airport to Europe. The flight attendants were very welcoming and very helpful. When needed, there is always assistance with smiles! Delta is my preferred airline and has been for probably 20+ years. I’d fly delta any day!

First, I don’t really like flying because there is not enough room for sitting next to someone and be able to move without hitting the other passenger, I wind up with a headache and nausea. But, with Delta I had a bigger seat and was so comfortable I had no headache and no one kept hitting me in the ribs with their elbows. The seating was an upgrade but I’ll pay the difference any day. Was a great flight.

I would like to see seat spacing increased a little. I realize the more seats the more profit. Increase our space decreases your taxes. Spread the comfort. A good way to spread the wealth is not increase taxes (the government is not good with money anyway) but to spread the comforts of the wealthy by reduced prices.

On time for my travel needs. Delta staff seems to enjoy working for your travel comfort. Website is a gem as well, very user friendly. Also has great routes so switching to other airlines to complete my trips is hardly needed.

Overall, I love Delta for the culture of Safety and Service. The company is also focused on Quality with most of their fleet being newer or updated equipment. Most of the staff is friendly and go above and beyond to help with guests ... My biggest issue is dealing with other customers, although most are kind and willing to be flexible. When these issues arise, the Delta staff seems to be able to handle very pro-actively and effectively. Coming from a culture and values professional, I believe Delta most closely aligns with their values, mission and purpose. Thank you!

Good service and quality for safety each flight, all crew are friendly and very helpful. A good experience on each flight and the facility inside is clean and having fun each flight is one of a kind experience, highly recommended.

Very conscious about cleanliness and safe distancing. I feel safer on a Delta flight than a restaurant. Still leaving middle seat open so we are not stuffed in. Flight Attendants remind everyone about masks and washing hands. Priority to staying healthy is evident.

I think this airline is the bee's knees.. They are always courteous. They don’t have unwanted face and they really help you even if you’re afraid to fly... They also have nonstop flights which I very much like.

Delta is always my favorite airline to fly. I will use other airlines for quick regional flights but Delta is my go to for longer flights across country. Their airport staff and flight attendants are always friendly and helpful. Their airplanes have always felt safer than some of their competitors.

I try & always fly with Delta because everyone I have had dealings with have been very professional yet extremely friendly & it doesn’t seem to matter what their position is!! The planes & terminals are seem to be cleaner than many of the others.

I flew Delta to watch the Space Shuttle Discovery launch for a flight to the International Space Station on July 4th. I left Seattle International Airport a few hours late due to the flight crew had work past their 8 hour time limit. Finally got to Atlanta and was late for my connection to Florida. Delta put us up in a hotel and we went to the Airport the next morning. Connecting with my flight and was able to enjoy the rest of my vacation. Excellent service with Delta...

They have very friendly staff, offer free checked baggage, before boarding while selecting flight can do seat selection, and noticed that they have very clean aircraft and organized boarding and landing.

Delta is very responsive to customer needs. I love how they have kept the middle seat open throughout the pandemic. Staff is courteous, providing hand sanitizer, sanitizing wipes, bottled water and single serve snacks.

There were long lines for boarding but the service during the flight was very good. The flight attendants were knowledgeable and personable. They served passengers on a timely basis. I did not give a five star rating because the previous time my 5 and 7 year old children were not on the scheduled flight and the ticketing agent made no effort to locate them and could not have cared less.

There is really nothing to say, other than I had an awesome pilot, plane, and Stewardess, that has gotten me safely from here to there! I would definitely recommend this airline since it has gotten me through a long 9 hour flight before.

Rude and ignored my disability accommodations. Also yelled that I was disabled and that I should've said something before everyone was seated, which I did but was told to wait despite my ticket seating t extra cost, I was forced to sit elsewhere in pain and humiliated. I called customer service and was further disregarded and given a partial credit rather than the refund I requested.

Delta Airlines made it so easy to buy a ticket online and pay for it right there. You can pick your seat on Delta Airline Number. They are so efficient at checking you in, tagging your luggage and getting you to the Delta Airline Boarding area.

They do a great job! I live in Atlanta, and, before retiring, I managed marketing and sales for a German manufacturer of big ticket capital equipment. My area of responsibility was North America, so, I was flying in and out of Atlanta about 100 times a year. Delta took great care of me, upgrading me to first class most of the time, for free!

Flight was awesome. All personnel are top notch. Flight was smooth. Flight was on time. All Covid-19 keep me safe. Plane was very clean and could tell it had been sanitized. Even rest room was cleaned after each use. Thanks for a pleasant experience.

I booked a flight to Europe from JFK, for business meetings, after reading and organizing all the papers required at arrivals. Everything was in order, Letters, Covid Tests, Passport. At the Delta Check-in I was met with rudeness. I was interrogated. Despite my papers being correct to the various Embassies standards, the check-in clerk refused to understand them. He could not understand them. He argued. He called in Specialists. I was detained for an hour at check-in. All this time, the DELTA Agent never said 'Please, would you kindly, thanks'... blunt and nasty all the way. Then, he assessed a bag charge. Since he was handling many objects, bags, and touching surfaces, I asked him to clean his hands off, before handling my card for payment. He refused and grabbed the card. At this point, after an hour of harassment, I just wanted to get through security and board. OH... NO. Not with DELTA.

I have found Delta's services to be great! They have easy to use portals via their app and website. They are very flexible and accommodating when unexpected delays happen on your end or on theirs. I have been very comfortable on Delta flights and feel like they do a great job of giving you a good experience at a valuable price point. I would highly recommend Delta!

I flew it and got to my destination and back safely. Was trying to get my Fitbit to pair and it would not. Redo it so it must played on my phone till I was told to turn it off and I did drinks were not cold but tepid, and not enough nuts.

Very friendly people who are willing to go out of their way to help. Planes are clean. Flights are on time. Seats are comfortable. Bathrooms are clean. Explanations by flight attendants are clear and precise.

I purchased two tickets but need to change only one of them - can't be done online, the wait time using the 800 241 4141 number is advertised at more than four (4) hours at the beginning of the call and it won't give you the option to get a call back.

I want to warn other people about Delta’s penalty for customers purchasing a round-trip domestic ticket and highly encourage two one-way domestic tickets instead. There is no financial benefit to purchasing a round-trip ticket, it is simply the sum of 2 one-way tickets. There is a great penalty for having booked a round-trip with delta... if you want to make a change to one segment of your trip, Delta will re-price both portions of the ticket and charge you their current increase in price. For example, say you bought a round-trip ticket for $200 (each one-way priced at $100) and you later want to cancel the return flight. In order to do this, Delta will re-price the departure flight to today’s price (even though you’re not changing that segment) and charge you accordingly. Let’s say that new one-way departure flight is $220. Delta will tell you that you OWE them money to change to a one-way ticket.

Do not buy passage on this airline. The covid was not my fault nor Delta's but Delta decided even though there is no flight into any of the European Union countries they will not cancel their flights. The countries require a 14-day quarantine. I only planned on being there for 10 days. Delta decided they will get you into those countries and let you face the consequences when you get there. I tried to cancel this flight since every tour I booked, canceled me for the safety of themselves and others. Not Delta they said they will not refund my money but give me a voucher. What good is a voucher if I die tomorrow? They get their money I get nothing. You stink, stink... stunk Delta. If you book with them and don't pay the ridiculous extra fees for a refundable ticket and you have to cancel you get nothing. Shame, shame on you Delta for not taking care of your customers.

DELTA advertises easy relations in the Pandemic. They say you can rebook without change fees. They say "Refunds". Delta does not charge the change fees...instead the fare change differences are applied as always, BUT now in Pandemic Era, those are 30%-45% up charges and NO. They do NOT issue a Refund ... it is an eCredit with DELTA... They keep your money. DON'T BELIEVE THEM. CHOOSE ANOTHER.!

Original flight delayed for maintenance issue so was rescheduled to a 2nd flight which was also delayed in Vegas. So Delta knew our plane was delayed 4 hours before we got there and when our plane got to Atlanta at 905pm and the last plane to Norfolk was scheduled to leave at 915pm did not wait for us. Left while we were running to plane and no hotel was given. So instead of spending this Valentine morning with my wife stuck in airport. Wishing I had taken American Airline. Tried calling in complaint. Was told could make complaint on the phone with customer support rep. Had to make online so will be putting this complaint online everywhere. Waiting for response.

In December 2020, I booked a flight with Delta. I paid $384 for the ticket. I had to cancel due to contracting MRSA staph after a back surgery. I called to reschedule. They said they were waiving the “change fee” but the price had gone up $53. I paid that. Had to cancel the second time because of complications with the MRSA staph that led to two subsequent surgeries. I just called to reschedule. They said that they were waiving the “change fee.” However, the price had gone up another $183! When I booked the trips before it was Christmas. Now it’s gone up another $183 at the end of February! They would not help me. I will not fly Delta again and will let others know my experience.

I don’t know where to start. My flight was canceled twice... First time - unannounced and they moved my flight 6 hours earlier two weeks after I booked. The second was 5 hours before my flight for weather. I was told they would upgrade my seat for free if seats were available 30 minutes before the flight. I am Delta Reserve member and have been flying Delta since I joined the military 12 years ago. I proceeded to check at the gate exactly 30 minutes before my flight (Delta app showed 15 comfort and 7 first class available). The agent at the gate said it is not policy. I am not sure how this is accurate as the previous connecting flight upgraded and is the one who gave me the information...

Delta Air Lines I am about to get on a flight and pay for WiFi just so I can go on every available platform and write reviews of my experience with Delta today. I have always thought y’all had the best customer service and paid more to fly y’all instead of others. Not only has my flight been delayed 4 times and still not even on it. I was supposed to leave at 1655 today. I am still in Tampa and don’t even know if I will have a connecting flight from Atlanta to Memphis.

We purchase tickets to fly to Orlando Florida. They keep changing our itinerary and then the fly back home time didn't make sense which will make us to lose our fly. I call for talked to someone about the problem and they have me in he phone waiting for more than one hour until I go tired of waiting and hang up. You people really are incompetent and point provide a good services. I understand that because Covid 19 There are some situation but your job is be sure your passengers are taking care and satisfied which I am not. We spent almost 1400 $ dollars in tickets and expect that you provide good services. Now I have to call tomorrow again to try to talked to someone to fix our problem. Is not the first time this happen. I have friends that had same problem. In few word not very happy about it which will make me think twice before I will use your services in the future and I give one star because there is nothing less than that.

You would think Delta would be accommodating with covid. I have always flown Delta in the past & loved the non stop flight. However, this next flight I am taking my dog and I am being charged a total of $310 round trip for him to go. He is a 9 lb dog, not a big dog. In addition to being charged $125 one way to fly him, he is also considered my carry-on, so I have to check my small suitcase and pay $30 for that also. So...$155 to fly with him one way, $310 total. This is ridiculous and I will NOT be using Delta again.

I had a great experience with delta on Friday the 19th. My 18 year old son was flying to Italy alone. When he left the Salt Lake City airport he was negative for Covid. For some reason when he got to Atlanta, he tested positive. That meant he couldn't go forward and couldn't come home. It was his first time away from home and he had a complete meltdown. My son comes from a town with 600 people in Idaho and knows nothing. He called home crying so hard he could hardly speak. Long story short.... Mia ** one of your agents at the Atlanta airport got on the phone with me and took care of my son! She made sure he had another covid test, a hotel, an uber AND put him on another flight. She was so kind to me and kept me informed of everything. Thank you from the bottom of my heart!!!

Delta airlines exceeded any expectation, they helped me Transport my disabled mother from Medford Oregon to Casper Wyoming, in the course of one day, I flew from Casper at 615am with 1 layover in Utah, and made it to Medford in under 4 hours, one way, not knowing if my mother would be able to travel back that day? Well, she was ready, and I was so happy to see her, it had been, 27 years since I saw her, her health had declined so that she was unable to live alone, and a nursing home was out of the question, she had raised me with love and affection, now it was my turn to do the same!

Security wouldn’t let me take my brand new travel size mouthwash through. Only containers of 3.5oz or smaller are allowed. What a waste of money, what good is a 3.5oz container of mouthwash if you’re going on a trip.

I was booted out of the boarding area in Schiphol, AMS. Delta cancelled my ticket and offered me to purchase one way for $2700. I did purchase a ticket by myself for $660 which was more than the entire round trip cost! They refused to give me the reason and no refund was received up to today which is one month and two days since the incident!! Looking at their Twitter account, I saw many others with similar circumstances which made me think that they are doing it on purpose to make money on us! I disputed the charge today and looking to join a class action lawsuit. I have their cancellation email as well as my emails sent to them and screenshots of the chat..

Delta Airlines is advertised as the safest airline in the COVID-19 days. They may do some extra cleaning but they are not enforcing people wearing masks over their mouth and noses, and leaving it up to passengers to alert them to violations. "Oh I did not see that," the flight attendant said. You only passed this couple 10 times and you did not see it? "Oh, but he is eating," another one said. Does one have to eat on a 50 min flight? There is NOTHING safe with Delta Airlines practices.

I have been a Sky Miles member and flown exclusively with delta for years. Never again. 6 months ago I booked with them to fly to Mexico for a wedding. My flight was canceled by them less than 10 hrs before I was to take off. Called them and the said due to weather, they canceled all flights and the soonest I could rebook was 2 days later, where it would’ve been too late.

In February 2020, I flew Delta knowing I had a medical bag I had to bring with me while I couldn't check my other regular bag. I was flying with a big group of people, and checking bags wasn't an option. So, I called the customer service line to ensure that my medical bag wouldn't count as my checked bag. When I boarded the plane, the lady scanning tickets was extremely rude about my extra bag and made me feel guilty for having an extra bag for medical equipment. I cannot travel without this extra bag, so it's impossible to negotiate. I informed her that I called customer service and they said my medical bag doesn't count as my carry on. She was very rude and seemed extremely annoyed about it. I was very frustrated with the situation and disappointed in Delta.

Bought tickets in comfort zone, they assigned whole family to regular seats and sold my seats to other people. Discriminated my family to other people and shifted my family to the last place. When this discrimination stop????

Was on a flight from Atlanta to Orlando. Passenger was screaming and removed mask being very unruly, This was on tarmac before takeoff. Pilot took off regardless and crew sat in their seat knowing this. Very concerned over health and safety. No return call from Delta after expressing concerns.

I walked into the Gainesville Airport at 5:30am for the first time ever. As I walk in I make eye contact with three people. One then turns around and walks into a door. I speak to the other two who are TSA and ask them where I get my boarding pass and they said that lady just walked away was the only one here with Delta and you will have to rebook now. Might I add that check-in is 30 minutes early and I made the initial eye contact at 32 minutes before flight. TSA wasn’t allow to go back and get her nor knock on the door. Might I add unlike large airports I was the only person in the entire airport and no flights were going out until noon so she knew I was there for her flight. I will never fly Delta again! I am now stuck in the airport for the next 7 hours.

Today 8/27/2020 I call Delta and spoke to Jennifer, one of the Managers, regarding making changes of my reservation (no fee for changes). She told me I had to pay more for our tickets. The first customer service agent told me I had to pay 65 dollars for each ticket. When the manager was on the line she charged me 135 dollars for each ticket. They just want to take more money for changes with the covid 19. I cannot believe they are doing false advertisement with no fee for changes. Very disappointed with this company.

When you just leave a hundred people sitting in a hot plane on a hot tarmac and give them no information you lose customers. This is not the first time either. It's time to find a different Airline that actually keeps you posted on what's Happening. It's terrible when your flight's delayed and the repair for the plane is a piece of duct tape to hold an overhead bin closed.

They charge you $350 to cancel a flight you can't go on due to covid and then you cannot get ahold of anyone ever!!! I finally got through to someone and they just stopped answering. Fly anyone but Delta for your own good!!!!

Had flights to Japan (For Honeymoon 6/26/2020). Obviously, we can't fly to Japan because of Covid-19. Travel ban is in place, but Delta wouldn't cancel the flight. Luckily, they made changes to our flights that significantly altered our travel plans, which allowed us to cancel without penalty, per their policies. We went to cancel our flights and made sure if we chose to receive our cash, instead of an E-credit, that we would not be penalized a cancellation fee. I took screenshots of the cancellation page, showing no cancellation fees and a full cash refund to our bank account. So, as you can imagine, the moment we submitted the cancellation of our flights we received an email showing we had been hit with $700s in cancellation fees. Immediately, we got on the phones to remedy this. This was on April 28, 2020.

I left my iPhone on a plane 07/12 from Vegas to MPLS at 11:57 am. Filled out a form online, called them Numerous times. Let them know exactly where the phone is. I’m tracking the phone. No one has tried to help me. I’ve been hung up on and everything was very detail in the report also, But since they not responsible for lost items they don’t care at all and waiting for someone to turn it in, instead of going to get the phone from the plane I was on. Now the phone died in a pocket seat of a plane that I watch travel from MPLS to Detroit then Tampa. Now they find my iPhone not working and it seems like I’m not getting my phone back. I had it for years, everything on that phone.

We had booked a round-trip First Class ticket from LAX to Puerto Vallarta for the 4th of July, 2020. When we went to the airport in Puerto Vallarta, to return back to Los Angeles, the Delta counter informed us that we were no longer allowed on Delta but could not tell us why. We spent 6 hours getting ready for departure, tax to airport, waiting at airport to find out that the gate people at Delta could only tell us that we were not allowed on the flight but not why and to call corporate, which we did and got nowhere because it disconnected after being on the phone for 2 hours and then later, Delta said, "You have called too many times and if you call again, you will be barred from Delta for life." All they could come up with was that we did not wear our mask from LAX to Puerto Vallarta but we did, we had on our face during the flight and no-one ever approached us saying anything.

Delta responded by email two days later and offered us a full refund. I recommend contacting the company by email instead of by phone, they may just be overwhelmed by calls at this time.

I never got to fly as Delta totally hosed me. A friend gave me a heads up to go out to Delta and check my reservation for 7/7/20. Upon review, the original reservation was changed and I would MISS my connecting flight from Nashville to SLC by 1.5 hours. The connecting flight would take off before I left my departure city of Raleigh! Then the return flight from SLC would arrive 4 hours AFTER my connecting flight through Nashville would depart.

We used to love booking with Delta Airlines: easy, professional, would call you back fairly promptly, etc. However, this recent experience makes me NEVER want to use them again. Took 16 phone calls, 1 call to a Delta Vacations Rep who couldn't help at all, 2 text messages, 2 times waiting in a queue on hold (1st time = 1 hr 44 min - the system did not recognize me hitting the #1 on my phone to receive a callback; 2nd time on hold, from a callback, waited another 33 minutes at 3:30 a.m. and STILL no answer from an agent), before FINALLY receiving a text from a Delta agent who fixed the issue in a matter of minutes and restored my miles to my account. RIDICULOUS in trying to reach Delta to fix a simple problem that THEY created by changing my flights. It will be a VERY long time before I ever use those miles, until they hopefully get their act together. AWFUL EXPERIENCE. You can do better than this, Delta. MUCH BETTER.

I was booked on a flight from Atlanta to Valdosta. Delta took the liberty to change my flight to one that I could not make due to connecting flights. I then got them to change that to one that would have me sitting for a longer delay to my connection and a cheaper seat. They offered no compensation for the difference is seat cost. Delta then changed it back to the one that did not work. They told me that was the only flight available as the rest were cancelled. They agreed to issue me a full refund. That was in MAY. I have received my email saying that my request was submitted on that date. I am still getting emails about my flight and when I try to get answers they just hang up on you and tell you go go online or try calling back. You cannot get answers online and every attempt at calling them back I get the same response by their machine.

Updated on 06/20/2020: My husband and I drove 150 miles (round trip) to Dallas Fort Worth Airport to meet face to face with one of Delta's travel agents. We cannot reach them by computer or phone. She was pleasant and got our mess (arriving at SLC Airport 1 hr 19 minutes after our other flight would have taken off and a 15 minute stop in SEA Airport) straightened out, but couldn't promise that this new change will still be effective when we fly. She thought it should be, but couldn't be sure. Bottom line, if you are booked with Delta, a computer is generating the flight schedules and creating chaos, so be sure to check your My Trip status. I am happy with the young lady's help, but until I return without any more glitches I will remain cautious.

I had a flight booked about 1.5 month ago, from Houston to Harrisburg PA, and just 6 days before Delta emailed me, asking to get it rescheduled. I tried without success to book another flight on Delta airlines website because no fly available. I couldn't scheduled outside of my time frame since I was flying for my Son Surgery. I then ask Delta to refund me to book with another Airlines, No response to my 3 emails and Complaint filled out and the worst I couldn't reach anyone by phone, chat or email. I finally drove 3000 miles round trip to get there because it was too expensive for me to book in that short period of time. I STRONGLY DO NOT RECOMMEND THIS AIRLINES.

The captain on Flight DL5395 proceeded to tell me I need to change my hoodie or cover it up because it could offend someone which is not true whatsoever. Especially when the first flight attendant I walked by said my shirt was perfect. With what is going on right now in this country, he had absolutely no right to tell me what I can and can’t wear. I am a female. He made me very uncomfortable after this.

My son could not fly back to college March 21 due to Covid restrictions on travel. It was impossible to reach Delta online or via phone to cancel the flight. The website relayed due to heavy phone calls, if a passenger did not fly, they would issue a refund. They also relayed they would waive change fees. Neither of those happened. I have attempted to make 5 calls into Delta. Each time Delta auto caller says they will call back after 9 hours. A call has never been returned. It is impossible to reach customer service to cancel a flight or obtain a refund.

Have my international flight with Delta Airlines. It was advertised as free of charge flight date change when I decided to buy tickets. I paid extra for comfort plus. I have to change dates. I was unable talk with Delta. Impossible to talk with representative. On their website it is suggested go on Website, or use messenger via phone or call. Was desperate to contact them last 48 hours. Dead loop. Now if I change my dates they offer me to pay extra 2.176,00 US Dollars just for economy class!!! DELTA does not have any decency! They are really deceptive on their policy and they are faulty advertise. BEWARE!!! They left you behind. What a shame for Georgia home of DELTA.

I booked a flight before Covid-19 outbreak to fly in June 25th to Saint Martin out of New York so because of the covid-19 my wife lost her job and I was on part-time unemployment because my job slow down. I was planning a trip to take all my children away for the first time ages ranging from 2 to 16 4 kids total so I had to cancel my trip. I booked my stay at Airbnb and they fully refunded my money but Delta Airlines did not and it was over $2,000 in flights. I did not plan on covid-19 happening so I think it is extremely insensitive on Delta Airlines that they couldn't refund me my airfare due to the fact my wife lost her job and we are behind on bills. They just credited me for future flights which I will not be able to fly or go on vacation because of covid-19. I tried speaking to upper staff to help me with the issue but they were completely insensitive to my situation so because of this I lose out on $2,200 which to go to unpaid bills.

This has been a complete nightmare. Delta cancelled the reservation because of Covid-19. The second leg being American Airlines same scenario. I have called, put in several cancel notices. I've tried calling and received the same message and hang up. This is unacceptable. I'm sure the US Government said airlines should refund the money and not travel vouchers for future trips. I know of other airlines that immediately refunded credit cards no exception. My next step will be contacting legal services.

The schedule was changed three times and was finally booked. The flight to longer and was a layover for 8 hrs in Atlanta. Everything she wanted to purchase while there the stores/restaurants would not accept cash. Nobody from airlines would help/assist her. We haven’t flown in a couple years and didn’t know about the changes on purchases. Sad airlines couldn’t offer anything.

This is absolutely the worst airline I have ever booked through. They changed my reservation 3 times and made it so connecting flights were impossible and never even reached out to me. Horrible experience. I will avoid them at all cost in the future.

Made my return reservations in Feb 2020 for May 19th 2020 a one stop 5 1/2 hour trip. In two weeks the route and times changed with no notice and the extra stops added arriving three hours late for the connection leaving me stranded with no connecting flight? This happened a total of 5 times. On May 6, 2020 I rescheduled back the original route with a new date on June 2. In just three days on May 9th the reservation route and times were all changed again without notice. The wait time is 6 1/2 hours to speak to a agent, the online will not let me change the itinerary or times it will only let me cancel. Delta Reservation computer must have the China virus.

In February of 2020 we purchased tickets for travel to Mexico in May. We had a different airline also involved in this trip. The flights to our destination were cancelled due to the Covid 19 epidemic, and the other airlines involved had no problem in replacing the points we had used to book this trip. So, when the trip was booked, it said Delta Airlines, then once the reservations were made, it came back that the flights were on AeroMexico a partner of Delta Airlines. We have contacted the booking company, Capital One travel, which they have been most helpful, but they have mentioned that the refund needs to come from Delta, however, when I go to Delta's website to cancel, it won't allow me to do so.

On Thursday, April 23, 2020 I flew on Delta fly DL1306 with my 82 year old dad. He had a very hard time walking from parking garage to ticket counter. As soon as we entered the ticket area I told him to sit on the bench. I appeared to be the only Delta customer and I went straight up to counter where 3 Male service reps were. I checked in with both my dad's and my ID. The rep offered me a wheelchair for my dad. I had already registered for wheelchair assistance online. I turned to look toward my dad and another rep had him in a wheelchair and pushing him in my direction. I exclaimed HOW NICE!.

I am a travel advisor and I had to assist a client with a trip cancellation due to COVID 19. I wish I had the name of the young lady I spoke to about this, but I don't. I was on hold for about 2 minutes and a very pleasant reservation agent answered. My client's flight had changed drastically, and I was seeking a full refund. This young lady, who told me she had been repurposed from being a Flight Attendant to a Reservation Agent because of the large volume of calls they were receiving. I had a pleasant, short interaction with her and she was able to cancel and issue a refund to my clients. For anyone in the Travel Industry, this is a hard time to be dealing with so many cancellation requests, as I can certainly attest. She was lovely, pleasant, friendly and humorous at the same time. I was pleasantly surprised, and because of her, I will be booking more clients with Delta Airlines.

Delta is refusing to cancel a flight to Japan which has banned us travelers. Delta is doing this to subvert the DOT ruling on refunds for cancelled flights. Delta is issuing E-Credits which can be used later however will most likely raise prices on future flights forcing passengers to pay more for the same flights they originally had and would have taken. Delta is practicing malicious behavior towards US Passengers. Airlines are being bailed out, I am not! Delta should be forced to give a full refund to international travelers who have flights scheduled within a 2-3 month period while the pandemic is active and travel bans are in place. If Delta does not refund these types of passengers a class action lawsuit should be considered on behalf of USA Passengers.

I booked a cruise with Carnival and booked flights with Delta and hotel stay with Holiday Inn Express. I booked these before the Coronavirus reared its ugly head. Well due to the coronavirus my cruise got cancelled by carnival. Carnival refunded all of my money. I called the hotel and cancelled my reservations with them and they refunded all of my money. I called Delta airlines to cancel and they wont refund my money. And I even bought travel insurance through Delta. I will never fly with them again.

We traveled to Scotland via Amsterdam on the eve that Trump closed the borders with EU. The gate agent and crew advised we would be stranded for 30 days. At this point the U.K. was not affected. 2 days later Delta cancelled our return flight. We rebooked and paid more money because the new return was higher price even though it would only get us to NYC and we’d need to rent a car to get to Boston. This one was also cancelled. We were advised to wait until 72 hrs prior to departure and they would get us out as soon as possible. The app never let us rebook and no one ever responded. We booked our own way out on another airline. We are still fighting for a refund for the flight they cancelled. I made it clear I would run out of my insulin and other medications and they could not care less.

Delta was really great for the trip I took from Omaha to LA. One stop, under an hour for the layover, and I was in California within five hours. Easy, simple, and very friendly. They were the perfect choice!

I only gave a 1 because that was the only option, otherwise I would have left that part blank. The caronavirus is everywhere. Nobody planned for this. My mother and I had booked our flights a while back and we are supposed to be going April 15th. We decided we shouldn’t be flying even if everything is cleared up at that time. I just started a new job and was approved for vacation when I was hired. I will not have a vacation by the time their credit that they were offering was going to expire. We asked if they could make an exception and they wouldn’t.

I was very fortunate to find an exceptional deal overseas, summer 2018, to Scotland. I flew Delta domestically and another airline overseas. The price was unbelievable, thanks to a friend of mine. The plane left on time, no delays and just an overall positive experience.

On my last flight from Puerto Rico, flying in to Atlanta GA, after a lay over, and then onto my final destination we Boarded our flight hoping to leave a bit early and then the Captain came on and said that he was going to have to pull back into the gate due to some maintenance issues. We pulled in for about 30 minutes then to later find out that our flight was being cancelled due to the home airport would be closed. Delta put all 130 passengers up in a Hotel for the night. The service we had was a superb experience throughout the flight and was truly flawless. They are a true reflection of the high levels of standard that we have come to expect of Delta Airlines.

I travel with my emotional therapy dog, Fred, (YorkiePoo), also use a wheel chair because of weak ankles. The ladies who checked me and my Fred in were so friendly and helpful. The flight attendants were just as helpful. The flight was perfect. This is the first Airline that I have travel on where everyone made sure the passengers were their priority. I had left my dog's traveling documents at the security area and they were brought to me just before the plane left. I travel to different states throughout the year because my children live all over and now will fly only Delta.

I bought tickets to Florida in order to go to a couple of spring training baseball games. When the games were cancelled I attempted to go anyway. Domestic travel has been strongly discouraged and I had to cancel. Delta kept 1/2 of the fees, $600, and credited me for the other $600 towards future travel. This was beyond my control, a global pandemic. I should not be penalized for this. Next time I will drive.

When I was relocating from PR to NY, just a couple of months after Hurricane Maria hits the island, Delta had the lowest flight tickets prices especially for someone like me that was a last minute decision/transition. During the booking process they had an offer to upgrade from coach to first class for only $17 extra. Obviously, an offer like that can’t be rejected so I booked the upgraded ticket. Since I got to the airport in PR, during the boarding process, flight, arrival to NY and baggage claim the customer service was excellent. The flight attendants were very friendly, professionals and attentive. The flight was a smooth and pleasurable experience. Definitely the best flight ever for a big step and radical change that I did.

I have always tried to book with Delta, my seat and area are always clean, the staff has always been very helpful and patient when I’ve had a question. I flew once with my daughter and granddaughter and delta helped us switch seats with a man so we could all seat together.

I booked a flight from Grants Pass OR to Ft Myers FL. That was before seniors were warned not to travel. I received a notice from United Airlines that I could cancel a fright to Boston, which I did successfully. Delta would not allow me to cancel my flight for my wife and I. I’m going to be out over $800. I’m not happy.

Last trip was on the Dreamliner to Sydney, it was a long flight. Now, things have change and when we arrive at the counter. Counter person help us to get us set up a visa to enter online. Which we didn't know. Food was very good for the long flight and no peanuts. LOL. The Dreamliner had a little more leg room. Movies were included but how many movies can you watch in 15 hours.

My wife and I purchased 1st class tickets many months ago prior to the Corona-virus outbreak. My wife became very sick with a nasty sinus infection and as the Corona-Virus was in full swing many people began cancelling trips. I am close to 70 years old and felt it was not a good idea for my sick wife or myself to travel at this time. This was an unusual experience as I am sure it was for everybody. Our flight down to Nashville was with Jetblue. They immediately refunded our money with no problem.

The airline takes me to my destination in a timely manner. The stewardess make sure your flight is comfortable. I was able to order a soda during the flight. My assigned seat had plenty of leg room. The airline flies to most major cities and countries.

So I bought Comfort + so I would be able to work on my laptop. Think again. Person in front of me reclines her seat, almost snaps off the top of my laptop, and no ability to work on it for the remainder of the trip. Ridiculous!

So far we love Delta. Never had problems and everything seems ok. We had used Delta many times and love the planes, service and personnel. We'll recommend this airline to rest of the world and will definitely use this line in a future.

So far we love Delta. Never had problems and everything seems ok. We had used Delta many times and love the planes, service and personnel. We'll recommend this airline to rest of the world and will definitely use this line in a future.

Showed up a few hours early trying to get on a earlier flight. I went and spoke to the person (Holly **) a asked if there were any available seats that I may get home to my family sooner. She stated that there wasn't. However, I hung around to wait till everyone boarded to take my chances. I waited and watched as she sat the 3 standbys and heard her state that she did have 2 more empty seats. At this point I asked again. She denied me because she didn't want to do the key entries to add me to the flight. I could understand if there were no seats but she simply did not want to do the extra few key punches. This is just ridiculously unacceptable. So you have empty seats and you just chose not to add me to the flight cause you didn't feel like it. Most disrespectful thing I have ever experienced. Won't be flying Delta again.

Spent the day on 3/12 trying to cancel a flight. Given the current climate, the hold time was 6 hours long. I was notified at 1pm that the event I was going to in Las Vegas was cancelled. Was able to easily cancel the hotel with no issue online. Sat on the phone for several hours to no avail. Tried utilizing the website but that did not work. Called this morning 3/13 sat on the phone for 2 hours. Finally got through to someone. I was told no refunds only flight credits... Flight credits for 5 people who will not ever clearly be traveling again. I get you are trying to stave off the tail spin of your stock plummeting, but do right by your customers. I frequently fly and was thinking of applying for your credit card. I already hold the American Airlines Elite card. But not after this experience. I also have time and resources to fight to get my money back and "fend for the little guy". I assure you, you went to war with the wrong person. :-) Delta **.

Delta has comfortable seating for some like myself that is over 6ft tall. It was very hard for me to find an airlines with comfortable seating with enough leg room for my height of 6' 3". Over the past 5 years I have used 4 different airlines for either business or personal travel. Delta has the best leg room hands down. Plus the entertainment amenities that is provided as a standard feature is great.

Love Delta, have flown them for many years. Recently had a flight to London with them. I'm not sure what happened on the way there because the plane was old. I really did not enjoy that flight at all but the connecting flight was good. On the way back thankfully we had a new plane which I'm so happy about. After all we had to be on that plane for nearly 9 hours.

Delta’s non stop to Turks & Caicos on Feb. 1 left on time, arrived early; crew was very efficient and friendly. Snacks were okay. Seating was decent for economy. Return trip a week later was similarly good.

I thought the check in process was slow. We arrived plenty early for our flight and the line just seemed to not move at an acceptable pace. We had problems even using the kiosk, part of our kids' tickets printed out and one did not. The lines were not as defined as I would like to see. Our service on actual flights was fine. The flight attendants were polite. The take offs and landings are smooth. The arrival and departures were on time. All of our luggage was quick to arrive at the carousel. I did not like the charges for luggage at Southwest. Your bags are free.

Regarding a flight from. Jackson Hole, WY to Salt Lake City in Feb. 2020: Blaming weather for a clear mechanical problem which caused many customers lost time & extra expenses is wrong & an unacceptable business practice. (You should be investigating why it took 45 minutes to close a cargo door!) Also, using a third party lodging company that clearly looks out for only its profits & not your customers well being is wrong & an unacceptable business practice. The flier you handed out for the third party lodging company littered the SLC airport floor as it insulted your customers. (There were many airport hotel rooms available with free shuttles. Your partner/contractor only offered 1 offsite, high end hotel, at a much higher price). You angered a lot of customers with your anti-customer policies. I hope it was worth the bad PR & lost customers.

DL is always looking for ways to improve the air travel experience. The Infotainment has improved both content and the delivery devices. DL's newer aircraft have better overhead storage and under seat space.

Delta Airlines is a great airlines that I will recommend to anyone traveling international. In Nov. 2019 traveling from ACC to JFK the plane had a problem but the pilots and crew way of handling the situation was awesome. Everyone was impressed. Go Delta.

Pretty satisfied, generally fly Delta because it is only option at my closest airport. Not too happy when they automatically change your flight. Last several flights tray tables not very clean. Attendants were pleasant.

Please do not call to get information about changing your flight because of the coronavirus. I merely asked to know Delta policy should I need to change my flight due to the virus. After he told me about the $300.00 change fee he then said It must be done on this call or not at all. All I wanted was info and I told him that immediately. He said it was on this call or not at all. I am 79 years old and I thought I was being cautious but instead I got punished. He said they are not allowed to reveal that information at the start of the call. Very shady, very disappointed with Delta.

I had an awful 4 hour flight. My seat was next to a dog. I am allergic. I was not told that I would be seated here. The man put his dog's tail in my face. I was horrified. Delta charged me an extra $400 to change a scheduled flight. I had the worst time with customer service. I was given a different price each time I would call. I was told, prices change every hour. I refuse to travel Delta.

Great experience and service. The flight attendants were courteous and professional and happily gave guidance. Boarding was smooth and the flight was enjoyable. My new go-to airline will be Delta.

Delta Air Lines was great. Their customer service was wonderful. My flight was great even though I missed it due to changes at the terminal. I recommend them. We should have more airlines like this.

I have flown Delta Airlines pretty exclusively for several years. I have never encountered an issue with any of their policies or disappointment with our travel plans. Add to that the quick, efficient, and responsible actions regarding the cancellation of our trip booked for March 21st, simply reiterates my faith in Delta. The friendly, patient and considerate agent who quickly reimbursed our costs for that trip was truly admirable. I will continue to make Delta my number one choice for travel whenever possible.

We purchased travel tickets to Eugene Oregon, scheduled to leave on Friday. Layover in Seattle. Because of our concern over the Coronavirus our family as well as ourselves decided to cancel our trip. Delta refused to refund the ticket price because The Coronavirus did not meet their selected criteria for refunds. So they expect us to fly into a city where a good number of major companies have chosen to let their employees work from home, where the school system is contemplating closing schools, where 11 people have died from this virus. I guess it’s all about the Benjamins.

It's been several years ago when I went to my class reunion in Fremont MI home of Gerber's baby food.... Every thing went very well.... No problems at all... One day when it's time for my class reunion hopefully will do it again.

I called and spoke to several people needing to reschedule a flight for my son to come home from College on Spring Break. He play for the school basketball team and they are in the playoffs so he need to reschedule his departure date. I am not asking for a refund only to reschedule and I am being told NO!!!

I fly often Delta 2nd most. They have some issues and I am locked out of my ability to log in. I changed password last week and flew logged in several times since, now they locked me out of my Sky Miles, will not tell me why they have numerous ways to verify me even answer the phone addressing me by my name. They want me to post my driver's license to their site to be able to log in. They will not tell me why. Very rude and hr wait on their phone system when you call, their phone systems prompts do not always work and they are horrible 5 hours and have nothing to show for the wasted time. What company asks for you to send non secure a driver's license photocopy to book a flight. They have numerous ways to verify me even answer the phone by my name. They recognize my phone number, Have TSA precheck Delta credit cards etc. etc.

Booked flight with Delta online. Credit card shows pending but no confirmation with delta. Call them to enquire, they can’t find the transaction but same flight is now $160,- more expensive (all within 2 hours). Delta help can’t find transaction (even though they could charge pending amount to credit card). Bait and switch at its best....

Booked flight through FlightHub and thought I had purchase full cancellation insurance, only to find out it was only valid for 24 hour cancellation. FlightHub told me I had to email customer service and that there would be a $50 off the top fee to cancel the seats and the rest of the refund would have to be reviewed before a credit could be issued. The flight was with Delta who had charged me for the tickets. So I called Delta and explained the medical reason for having to cancel and in just over a week, Delta gave me a full refund. Thank you Delta! I will now be reading the fine print closer when paying for cancellation insurance with any flight company.

Two of us booked flights from Las Vegas, NV to Idaho Falls, ID with a 30 minute layover in Salt Lake City. We were asked as we were boarding if we would check our carry on item as space was not available. We said ok. They told us to pick up our carry on bags in Idaho Falls (our final destination.) Upon landing in Salt Lake City we literally ran as fast as possible from the c gate to f16, the furthest gate possible! We heard nothing on the airport announcement system about our flight. We got there with time to spare only to be told by a 'ever so graciously smiling' counter woman. She called the pilot a jerk and said he closes the doors early and refused to allow us on that flight. Miraculously she managed to get our bags off the plane but couldn't get us on?? Yeah.

Immediately upon sitting in our assigned seats which were located in front of the seats with the emergency exits we noticed the seats backs were positioned in a straight up position. The backs of the seats were curved so our upper backs curved into them. The head rests pushed our heads forward so that our backs were in a C shaped position and our heads hung forward. After takeoff we discovered that nothing about the seats were adjustable. They were fixed in that position for the entire site. The position we were in was not just uncomfortable but very painful both to my neck and back as well as to that of my companion.

I should have arrived in Sacramento from New York 8 hours ago, but instead I’m in the middle of the country being treated like cattle waiting to start the last leg of my journey. I’ll do whatever it takes to never use Delta again. They should be ashamed.

A month prior to booking a flight, we researched the best carriers for flying your pet. After reading multiple reviews, we decided to book with Delta. (I love flying Delta and have yet to have a less than stellar experience). My husband called three times to verify all the things needed to be done for our dog prior to our flight. We spent $300 for a pre-flight vet check, as well as purchasing a kennel ($109) that met the airline’s specifications. We were told to have him to Delta Cargo four hours before the scheduled flight. Upon arrival, the temperature was 19 degrees. We were told they wouldn’t take him unless the temperature was 20 degrees, even with the required documented pet variance. We had to leave our dog with our daughter, hoping to fly him the following day.

My flight from Las Vegas was late. Delta auto changed my flight assuming I would miss the connection. The app said D32. We were in A terminal in Atlanta. We ran through airport, caught train and ran to D32. Wrong gate. The attendant, Dan, was quite rude. He would not let me finish a sentence & kept repeating "It is what it is. Go down the hall and get help". Followed by interruptions to say "go on now". The app now shows my original gate with the new time. The help desk said D32, the app says c. We went to C thinking it had changed again. No, it has the original gate with the new flight at D32. When I approached Dan about the confusion he rolled his eyes, sighed and said, "did you talk to who I told you to talk to?" I was sent back to the help desk.

The exit light fiasco. To start my wife and I require assistance to get to boarding gates at airports due to her knees and my COPD. Last year we flew Delta through FLL and found a very irritable Delta staff at D8 gate. We arrived at the gate in wheelchairs and decided to give them up and walk down the ramp to board the aircraft. When pre-boarding began we started down the ramp and was stopped by one of the staff and were refused preboarding because we did not have wheelchairs. This January 26th we were sent to gate D6 to board and the same group of staff were working that corner of the terminal so we knew better than give up our wheelchairs. Delta had put two departing flights in that corner of the terminal that would both board and leave at the same time.

Flied twice in 2019 summer with Delta, both return NY flights canceled, had to change my plans and return home on second day, being routed to another city to get home. So many flights back to NYC, believe Delta overbooked all flights. Their services were horrible, gave your seats in last minutes, when asked, let you check the black screens. Opened complaints after travels, got $25 back for each person for one flight, nothing for another flight. Two cancellations caused us a few thousand dollars additionally. It was so frustrating and helpless specially when you traveled with a big group with friends and families. Will try to avoid Delta in the future as possible as we can.

Damaged baggage procedure from the flight from January 2019 is never to end. What one should do to have it concluded. A seafarer has been dealing with this for a year now. Numerous e- mails, calls, misinformation that payment has been settled, but actually it has not, not followed up- time gaps filled with silence, family members being embarrassed over x visits to the bank and being sent back, precious work breaks spent resolving and chasing assistance, new account opened specifically for this case in order to do something from my side and still nothing. An ongoing nightmare with Delta Airlines over a single damaged luggage case. Disgrace!

I travel as a family of 4 with 2 kids under 6 years of age. As a family we had over 400lbs of luggage allowance and we used less than half and yet the Delta staff made big fuzz about being 3-5 lbs above in a couple of luggages. So we had to bend backwards to redistribute belongings for 30 minutes. Then we get on the flight and we have again allowance to put 4 carry ons in the overhead bins and this century old attendant (just to give a sense of her experience without discrimination) gives us hard time, discrediting the allowance of the two tiny kid’s backpacks and doesn’t let me put my own backpack in the overhead. I tell her she is unreasonable and argue of my rights and she threatens to throw me off the flight!?! This is Delta, a crappy airline without sense of what service business is about and with personnel incapable of using judgement and reason.

I am traveling with my son who has a disability. We arrived at the airport very early on a connecting flight in 3 hours that is half empty. I asked to be put on this earlier flight due to a high winds advisory in my home airport and my son's disability, which makes long waits in a busy place challengings. I provided documentation from weather.com of this advisory. Delta loses nothing by putting me on this earlier flight and only to gain my customer satisfaction. However, their customer service agents refused offering no explanation. Teresa at Montego Bay was my last conversation and she was not polite or helpful. I have routinely made similar switches to an earlier flight on Delta and other airlines even when no wind advisory existed. I will think twice about using Delta again due to this poor service.

I booked a flight before the holidays and had to make changes, the online system would not let me so I had to call and have an agent cancel the flight. The refund never got posted to my account, which started a bunch of calls from my end and multiple agents trying to figure out what's going on. I have been given multiple conflicting stories and several apologies which still did not fix the problem. A part payment eventually went through and I had to call again and was told "another department deals with this issue, call them". So again more calls were made, this experience has taken close to 4 hours of my time over many calls to get this situation resolved. Delta should have much better safeguards in place for customers' returns of money. Being told that system errors are the cause are not good enough explanations and how many other times could this have happened to customers??

Traveled from SFO to MSN (Madison, WI) through Delta. I had the connecting flight from Minneapolis−Saint Paul International Airport to MSN. Since my seat (flight DL 1309, departing at 8:40 pm from MN on 3rd of January 2020) was not allocated I went to the desk requested the woman to allocate my and my wife's seat numbers. She said she was working on that. After an hour I went back to the desk, she rudely responded back with a question, "Did I call your name." I was waiting for the announcement of my name and it never happened. She announced more than 20 people for seat allocation. After the Boarding announcement, I panicked and went back for seat numbers. She gave a rude look and printed 2 boarding passes with seat numbers different rows for me and my wife. When asked her she said 'thats all I can do'. I'm unable to conclude why such a bad treatment to me. Is this because I have a brown skin?

We were scheduled to take Delta flight # 6196 at 9:10am from RDU scheduled to land at 11:26am in Ft. Lauderdale. Granted there were some weather related conditions, however our flight landed 5 hours late and we missed our cruise ship and thereby our entire family vacation for Christmas. Unfortunately, only 3 hours of the delay could be contributed to the weather as we had been told the final two hours of the delay that we could not take off due to missing crew, so the plane could not fly. Delta failed to keep passengers well informed and did not offer assistance to those that would be missing connections or their entire vacation due to the delay and lack of appropriate staffing.

I was flying from Jackson Hole to Seattle and the takeoff time was supposed to be 2:02 pm. It is currently 3:05 pm and we are still on the ground. This flight has been over an hour delayed and we have received no updates from the crew on why the flight was delayed so long. Weather is not the issue and we were all on the plane boarded at a reasonable time. I do wish that Delta would realize that people would like to know what is going on. Simply giving us the information would go a long way to reducing frustration. Thank you.

I planned a trip to Las Vegas from 30 December 2019 until 5th of January. Arriving on December 30th to Las Vegas I found out my friend got into Hospital. I called SkyMiles account support telling them I have an emergency, and if there is a possibility to change my flight ticket to Leave as soon as possible right after landing in Las Vegas. It was 2 am on December 31st. The gentleman on the phone tells me, "Yes no problem we will charge you service fee 150 dollars." I was happy and thankful for such a quick resolution. Arrived to Miami, I found out they used miles from my booked trip December 30 - January 5 and also charged 46.000 miles in addition to $150 fee. It was never mentioned during my conversation with the agent that they will charge my miles to change the trip date.

I love most everything about Delta--flights on time, top notch planes, wonderful personnel--except their fares, specifically from Atlanta to international destinations. Their pricing is egregious. You can check most any gateway to Europe (and elsewhere) and from Atlanta it will be $800, but from Boston, New York, even Orlando/Miami, fares will be $300. A specific example. Fares to Paris for Jan-Apr are $300 from Boston; $274 from New York; $356 from Orlando. But from Atlanta? $814! When will the unfairness to Atlanta travelers be eliminated and whoever is "in charge" will make landing slots open to discount carriers like Norwegian, Level, or Condor?

Today I was scammed by Delta Airlines and I will continue to let as many people of the world know about my experience today. Today I purchased a comfort plus+ flight from Spokane, WA. to Las Vegas, NV. Today it was $348 to fly from Spokane, WA to Las Vegas,NV on flights 4111, and 2637. My return flight was also $348 to fly from Las Vegas, NV to Spokane, WA on flights 1226, and 3624; since both flights were the same it would be $348 round trip total. We realized that we misread the first flight and thought it was an AM flight. We were told by the system that we could change the first flight at no additional charge (so it was also $348). It let me pick the seats and I thought, WOW that was easy and all of this within 15 minutes of the original purchase. The confirmation page comes through and it changed the second flight to main cabin (x).

This morning I tried to book tickets using the vouchers given to us due to another awful experience with Delta last March. Starting at 6:30am pst, I tried to book tickets online. The Delta website would not allow me to book, saying my card was not authorized. I called my credit card company and they told me that Delta was not even trying to authorize the charge, so I tried again through the website. Same issue. So I called customer service and sat on hold for an hour. The rep took 25 minutes to get my reservation working and quoted me the correct price that I had been seeing online, then said she needed to put me on hold for 3 minutes. 10 minutes later she came back online and quoted a new price that was $50 more expensive per ticket than the previous one!!! Of course, I said wasn't acceptable so she transferred me to a supervisor, Al, in Atlanta, told me the same thing and that there was nothing he could do.

Rick ** - My flight from New York to Cancun with connecting flight in Atlanta. DL 535 first class from Atlanta to Cancun - Rick really paid attention to his passenger. He offered us more drinks after we finished our drink. He also offered me additional snacks when I told him that I did not want a beverage. He kindly told me, “Please tell me if you change your mind.” Though this flight had no food service (just snack and drink), Rick made up for it. What a wonderful service. He is awesome.

At 2:20 pm I waited an hour for a return call back In order to receive information on my upcoming flight. The Delta agent said because of my Economy fare he was not able to check me in and that I needed to go to the airport in order to check in. Given it was an overbooked flight (which he told me over the phone), I would have to show up and see what was available. Then less than an hour later I checked my email and saw a check in email from Delta. Completely opposite of what I was told on the phone, that I could not check in until arrival at the airport. Unreliable, Not congruent, Low customer service rating. These are the statements felt from my experience checking into Delta.