Delta Air Lines Reviews

The exit light fiasco. To start my wife and I require assistance to get to boarding gates at airports due to her knees and my COPD. Last year we flew Delta through FLL and found a very irritable Delta staff at D8 gate. We arrived at the gate in wheelchairs and decided to give them up and walk down the ramp to board the aircraft. When pre-boarding began we started down the ramp and was stopped by one of the staff and were refused preboarding because we did not have wheelchairs. This January 26th we were sent to gate D6 to board and the same group of staff were working that corner of the terminal so we knew better than give up our wheelchairs. Delta had put two departing flights in that corner of the terminal that would both board and leave at the same time.

Flied twice in 2019 summer with Delta, both return NY flights canceled, had to change my plans and return home on second day, being routed to another city to get home. So many flights back to NYC, believe Delta overbooked all flights. Their services were horrible, gave your seats in last minutes, when asked, let you check the black screens. Opened complaints after travels, got $25 back for each person for one flight, nothing for another flight. Two cancellations caused us a few thousand dollars additionally. It was so frustrating and helpless specially when you traveled with a big group with friends and families. Will try to avoid Delta in the future as possible as we can.

Damaged baggage procedure from the flight from January 2019 is never to end. What one should do to have it concluded. A seafarer has been dealing with this for a year now. Numerous e- mails, calls, misinformation that payment has been settled, but actually it has not, not followed up- time gaps filled with silence, family members being embarrassed over x visits to the bank and being sent back, precious work breaks spent resolving and chasing assistance, new account opened specifically for this case in order to do something from my side and still nothing. An ongoing nightmare with Delta Airlines over a single damaged luggage case. Disgrace!

I travel as a family of 4 with 2 kids under 6 years of age. As a family we had over 400lbs of luggage allowance and we used less than half and yet the Delta staff made big fuzz about being 3-5 lbs above in a couple of luggages. So we had to bend backwards to redistribute belongings for 30 minutes. Then we get on the flight and we have again allowance to put 4 carry ons in the overhead bins and this century old attendant (just to give a sense of her experience without discrimination) gives us hard time, discrediting the allowance of the two tiny kid’s backpacks and doesn’t let me put my own backpack in the overhead. I tell her she is unreasonable and argue of my rights and she threatens to throw me off the flight!?! This is Delta, a crappy airline without sense of what service business is about and with personnel incapable of using judgement and reason.

I am traveling with my son who has a disability. We arrived at the airport very early on a connecting flight in 3 hours that is half empty. I asked to be put on this earlier flight due to a high winds advisory in my home airport and my son's disability, which makes long waits in a busy place challengings. I provided documentation from weather.com of this advisory. Delta loses nothing by putting me on this earlier flight and only to gain my customer satisfaction. However, their customer service agents refused offering no explanation. Teresa at Montego Bay was my last conversation and she was not polite or helpful. I have routinely made similar switches to an earlier flight on Delta and other airlines even when no wind advisory existed. I will think twice about using Delta again due to this poor service.

I booked a flight before the holidays and had to make changes, the online system would not let me so I had to call and have an agent cancel the flight. The refund never got posted to my account, which started a bunch of calls from my end and multiple agents trying to figure out what's going on. I have been given multiple conflicting stories and several apologies which still did not fix the problem. A part payment eventually went through and I had to call again and was told "another department deals with this issue, call them". So again more calls were made, this experience has taken close to 4 hours of my time over many calls to get this situation resolved. Delta should have much better safeguards in place for customers' returns of money. Being told that system errors are the cause are not good enough explanations and how many other times could this have happened to customers??

Traveled from SFO to MSN (Madison, WI) through Delta. I had the connecting flight from Minneapolis−Saint Paul International Airport to MSN. Since my seat (flight DL 1309, departing at 8:40 pm from MN on 3rd of January 2020) was not allocated I went to the desk requested the woman to allocate my and my wife's seat numbers. She said she was working on that. After an hour I went back to the desk, she rudely responded back with a question, "Did I call your name." I was waiting for the announcement of my name and it never happened. She announced more than 20 people for seat allocation. After the Boarding announcement, I panicked and went back for seat numbers. She gave a rude look and printed 2 boarding passes with seat numbers different rows for me and my wife. When asked her she said 'thats all I can do'. I'm unable to conclude why such a bad treatment to me. Is this because I have a brown skin?

We were scheduled to take Delta flight # 6196 at 9:10am from RDU scheduled to land at 11:26am in Ft. Lauderdale. Granted there were some weather related conditions, however our flight landed 5 hours late and we missed our cruise ship and thereby our entire family vacation for Christmas. Unfortunately, only 3 hours of the delay could be contributed to the weather as we had been told the final two hours of the delay that we could not take off due to missing crew, so the plane could not fly. Delta failed to keep passengers well informed and did not offer assistance to those that would be missing connections or their entire vacation due to the delay and lack of appropriate staffing.

I was flying from Jackson Hole to Seattle and the takeoff time was supposed to be 2:02 pm. It is currently 3:05 pm and we are still on the ground. This flight has been over an hour delayed and we have received no updates from the crew on why the flight was delayed so long. Weather is not the issue and we were all on the plane boarded at a reasonable time. I do wish that Delta would realize that people would like to know what is going on. Simply giving us the information would go a long way to reducing frustration. Thank you.

I planned a trip to Las Vegas from 30 December 2019 until 5th of January. Arriving on December 30th to Las Vegas I found out my friend got into Hospital. I called SkyMiles account support telling them I have an emergency, and if there is a possibility to change my flight ticket to Leave as soon as possible right after landing in Las Vegas. It was 2 am on December 31st. The gentleman on the phone tells me, "Yes no problem we will charge you service fee 150 dollars." I was happy and thankful for such a quick resolution. Arrived to Miami, I found out they used miles from my booked trip December 30 - January 5 and also charged 46.000 miles in addition to $150 fee. It was never mentioned during my conversation with the agent that they will charge my miles to change the trip date.

I love most everything about Delta--flights on time, top notch planes, wonderful personnel--except their fares, specifically from Atlanta to international destinations. Their pricing is egregious. You can check most any gateway to Europe (and elsewhere) and from Atlanta it will be $800, but from Boston, New York, even Orlando/Miami, fares will be $300. A specific example. Fares to Paris for Jan-Apr are $300 from Boston; $274 from New York; $356 from Orlando. But from Atlanta? $814! When will the unfairness to Atlanta travelers be eliminated and whoever is "in charge" will make landing slots open to discount carriers like Norwegian, Level, or Condor?

Today I was scammed by Delta Airlines and I will continue to let as many people of the world know about my experience today. Today I purchased a comfort plus+ flight from Spokane, WA. to Las Vegas, NV. Today it was $348 to fly from Spokane, WA to Las Vegas,NV on flights 4111, and 2637. My return flight was also $348 to fly from Las Vegas, NV to Spokane, WA on flights 1226, and 3624; since both flights were the same it would be $348 round trip total. We realized that we misread the first flight and thought it was an AM flight. We were told by the system that we could change the first flight at no additional charge (so it was also $348). It let me pick the seats and I thought, WOW that was easy and all of this within 15 minutes of the original purchase. The confirmation page comes through and it changed the second flight to main cabin (x).

This morning I tried to book tickets using the vouchers given to us due to another awful experience with Delta last March. Starting at 6:30am pst, I tried to book tickets online. The Delta website would not allow me to book, saying my card was not authorized. I called my credit card company and they told me that Delta was not even trying to authorize the charge, so I tried again through the website. Same issue. So I called customer service and sat on hold for an hour. The rep took 25 minutes to get my reservation working and quoted me the correct price that I had been seeing online, then said she needed to put me on hold for 3 minutes. 10 minutes later she came back online and quoted a new price that was $50 more expensive per ticket than the previous one!!! Of course, I said wasn't acceptable so she transferred me to a supervisor, Al, in Atlanta, told me the same thing and that there was nothing he could do.

Rick ** - My flight from New York to Cancun with connecting flight in Atlanta. DL 535 first class from Atlanta to Cancun - Rick really paid attention to his passenger. He offered us more drinks after we finished our drink. He also offered me additional snacks when I told him that I did not want a beverage. He kindly told me, “Please tell me if you change your mind.” Though this flight had no food service (just snack and drink), Rick made up for it. What a wonderful service. He is awesome.

At 2:20 pm I waited an hour for a return call back In order to receive information on my upcoming flight. The Delta agent said because of my Economy fare he was not able to check me in and that I needed to go to the airport in order to check in. Given it was an overbooked flight (which he told me over the phone), I would have to show up and see what was available. Then less than an hour later I checked my email and saw a check in email from Delta. Completely opposite of what I was told on the phone, that I could not check in until arrival at the airport. Unreliable, Not congruent, Low customer service rating. These are the statements felt from my experience checking into Delta.

On a Christmas eve flight, 2nd flight of the day from NYC to Raleigh-Durham (11:30am) - Gate agent announces "there is no working bathroom on this flight, so you'd better use the one here in the terminal before boarding." Enough said, never again.

Myself and 2 girls went to check in and realized one of my daughter's passport had expired (thankful we have Nexus) but custom border was close. Long story short, the check in clerk she (didnt have a name tag and I had forgotten to ask but supervisor's named was Dave) was sooooo accommodating and compassionate towards re-booking (for free) our flights, an extremely limited flight to St. Thomas, I actually was so calm and not even upset with myself that I cant travel until the next day. I was overwhelmed by the level of compassionate and understanding of the staff at Delta airlines. Thank you for making a frustrating human error and turned it into the best circumstances it can be. I am always grateful for you this situation. Thank you Dave and my check in "angel" at YVR airport. I am forever grateful of your generosity.

Today I called Delta for information on a confirmed flight from Norfolk to Fort Myers. The recording said I had an 8 minute wait time. After 37 minutes I have no up. No update was given on the wait time during the entire hold. Do they really care about their customers? NO.

I have always used Delta. I used to travel a lot, but now only about twice a year. I always received mile for mile to my Sky Miles account. Here the past two years I keep losing the miles I travel. I called but couldn't understand what they are claiming I did not get my miles. Turns out there new Sky Miles only gives you about 1/3 of you miles and the rest go to medallion level which many of us will never get to. Totally disgusted with Delta Airlines. Watch your miles with these crooks.

My luggage which was brand new was completely destroyed almost to the point where it's grossly negligent on the part of this airline. My luggage arrived to its location with only one of the 4 wheels still barely intact. It was completely ruined and was impossible for me to carry a 40 pound bag from the airport to my hotel via the subway or any way. I am 4 months pregnant and had no choice but to get another luggage in the airport that doesn’t go with the brand new set I bought before leaving and it’s not hard shell as I prefer. I was told in the baggage claim issue office that they could send me a check to reimburse me for my luggage so I may replace it. Now today when I file a claim Delta Airlines all are saying I can get a delta ticket credit or I must replace my bag from Delta Airlines online catalog which is crazy because my luggage was way cuter and goes with a set and I don’t have the option when going to the luggage site Delta Airlines all offered.

Expect to be treated like you are in a leper colony if you have a basic ticket in Salt Lake City... No seat assignment/ no service/no help/no kindness. You have a bunch of lazy people that treat dogs better. There were several airline customer service workers at the gate that were not busy. In fact there were zero passengers needing help when I walked up to the gate for my low class seat assignment. When I asked for my seat assignment they refused to help me because I had a “lower class ticket” even though nobody was in line.

I've always enjoyed the flight experience, the app, the upgrades and rewards. They're by far the best domestic airline in the sky. Recently however, I've had to change/cancel several flight due to family health issues and aging parents. Delta has been great, and each customer service agent has been incredibly nice, caring, and helpful without having to transfer me to a 'supervisor' or make me wait. In each case they politely took some information, and either changed or credited my ticket and waived any change fees due to family emergency. A class act all the way around. And one very loyal customer here...

Thirty minutes standing in line for restroom and no help from Delta crew, opposite actually! Not their dept but better manners delta. I haven’t had much luck with this airline at all. Shifting to others now.

The airlines I typically utilize for business and personal needs is Alaska Airlines. Over the holidays we flew on Delta as they had a nonstop to Minneapolis which is unavailable with Alaska Airlines. The seating was beyond uncomfortable, the seats were so small with very little leg room and we are not large people. I don't know how anyone that is somewhat large, tall or someone with a disability can manage. Needless to say these seats were the "Comfort Seats" that cost us over $300 for the extra legroom. I can not imagine what the seating is like in the Economy section of the plane. Not only is it uncomfortable but it seems dangerous to squeeze so many people so close together with no room to move your legs.

Hi, I'd like to file a serious complaint against a Delta Airline gate agent working at San Jose International Airport. Her name is DENISE (as shown on name tag) and is a ** young lady with curly hair. She behaved VERY rudely to my husband and I as we waited to board the plane. She was untrained and unclear about the sequence of boarding, and as many passengers like us got confused, DENISE called people "stupid" and made many wait painfully as she tried to sort out her problems. I used to have good impression on Delta -- I don't anymore. This lady destroyed the image of Delta and is not professional/helpful to work as a flight agent.

I was returning from San Antonio to Atlanta from Thanksgiving time with family. I boarded the plane and there comes this 4'6 tall woman needing help with putting her bag in the overhead bin because she's too short to do it. So she asks the flight attendant Michael to help. He immediately smacked his lips, blew air out of his mouth and with his hand on his hips he told her, "I can't help you ma'am, Delta doesn't want us to get hurt." She tells him how tall she is, that's how I know her height, and says, "Ok, you just gone back there and do your job then." Never mind that other flight attendants are helping others put their bags in the overhead bin. Micheal needs to realize that it's not all about what you're saying it's about how you say it.

I took a flight with Delta from Seattle to Salt Lake City the other day. Things seemed fine at first, however the flight was 30 minutes late and a lot of people that were trying to make a connecting flight in SLC got screwed. But main issue that I have with the company is that when we landed in SLC and I picked up my backpack from baggage claim, it had been severely damage. Some straps that are required for the bag to function properly had been ripped off and are now missing. Also there are a large amount of black markings all down the side, obviously made by their machinery. This was a brand new bag going on to the flight, and coming off of the flight it was shredded. I went to the baggage office in the airport right away, where the woman behind the desk seemed very sympathetic, and assured me that I would just have to buy a replacement bag, file a claim on their website, and they would reimburse me the cost.

I was traveling from Oregon to Florida with a layover in NY, upon leaving I realized I left my wallet in the seat pocket in front of me. I went right back and cleaning crew was in the plane. No one knew anything. All my money cards and wallet was gone. I was hoping later one of them would at least drop wallet in a mailbox after they took the money and cards but no, very bad trip was coming back home from my daughter’s funeral. All the money people gave me was there. And info for her remains was in there. Never a call from Delta or anything. Will never use this airline again.

I give the 0 stars!!!! WORST CUSTOMER SERVICE EVER!!!! I was in line inside the airport then a gentleman came by asked who was on the flight that left at 8 am to Salt Lake City and me and a family of 4 who was in front of me said we both were. They took us to the outdoor check in cause it was going to be faster. We followed him and got in line starting to panic because the time was ticking away. Next thing we know the same gentleman brought out an ** couple and put them in the front of the line we were in. He told the Delta employee to push them through because their flight was leaving at 8 am.

I had an issue with a flight I had booked a year and a half ago, and because of medical issues in my pregnancy, I wasn't able to go. My doctor had written an explanation and I sent it over to Delta. I was issued a credit that would last for a year, which I told the rep wouldn't work because I would be pregnant most of that time and definitely wouldn't be able to fly within the year. FF to now when I was finally able to book a flight. I called the regular customer service, who were nice but unable to help.

Delayed flights, missed connections, lost/ delayed baggage, and extremely rude gate representatives have been the voice of my complaints to Delta Airlines during my last (4) flight experiences. I'm done! Calling customer care and other Delta departments regarding change or reimbursement for repeat issues seems to fall on deaf ears. How about giving customers a free repeat flight for your company errors and short comings? Instead 5000 SkyMiles is offered that seem to only equal out to a round trip flight to the store and back for most or better yet "Here Sir please accept this gift card of $75.00 for these affiliate companies as a way of saying sorry that we caused additional hardships".

Delta’s fares to be good at first, but then add in seat assignment even for the crappy ones and luggage and ya, you should have gone with the other guy! The plane was uncomfortable, and dirty. The gate crews were rude and the stewardess were worthless! We had to pay for ear plugs to watch the screen and then screen never worked the whole time after we complained twice!! Really don’t, bad service. The only thing good I can say about the flights is they were on time.

I tried to reach Delta today to understand their 24 hour ticket change policy better. When I called the Silver medallion line I was told there was a 1 hour and 50 minute hold or they could call me back. They finally called back after over two hours and the agent could not have been less helpful. He didn't even understand Delta's policies or how they would be applied. His reasoning was that he was in a call center and could only know what he was shown online. It was such a terrible encounter. We travel a tremendous amount and this entire interaction lacked any customer service. I would give Delta a 0 if I could. American Airlines was able to reconcile changes to our return trip in about 10 minutes and even opened up a seat for us on a flight with only 1 seat left. Now THAT is customer service of the highest level. Avoid Delta if you can.

Makes sure handicap passengers are assisted, very discreet with extender request, very personable flight attendants, had the best experience ever flying to Anchorage, Alaska. Flown Southwest, did not have great experiences, one terrible which the airlines just give a voucher and move on. Delta has caring employees in the air and on the ground. Check in, pleasant.

I never write reviews, but if you care about good customer service read on. I have been a huge fan of Delta, but they have the worst customer service! I had a flight from LAX to Dallas, and items were unauthorized and removed from my luggage. Further, I had baggage fees charged to my card which is part of the benefit of my Delta Credit Card. I called customer service, was on hold for over an hour, only to be told that they couldn't help me.

Delta took 326.86 dollars from me on an "economy" deal. I attempted to change the 11-22 flight on 10-7. I was not looking for a refund but literally could not make the 11-22 flight and was seeking a credit to change flight days. Delta coldly refused (I have never tried to change a flight with anyone). Delta is a cold, callous corporation that is unfeeling toward its customers, and I will NEVER book a flight with Delta again. I couldn't be more disgusted if I tried.

Delta consistently oversells their planes forcing customers to wait for next flight which is also oversold. On a recent flight I was bumped 3 times leaving me with a full day in the terminal requiring me to miss a day of work.

I have been a Delta platinum member for years and Delta has LOST MY BAG and is not doing anything about it. I arrived at JFK from Accra, retrieved my 3 suitcases and re-checked them in to Tampa only for me to receive only 2 bags in Tampa. Customer service has been USELESS on how to handle the situation and no one calls back when they say they will. I ended up having to file a claim and Delta is asking for receipts of all my stuff in the bag-which is ridiculous because how do they expect me to have receipts for items purchased years ago? Did I ask for my bag to be lost? The claims manager Thierno ** never answers his phone or returns messages. This is so unacceptable and I’ve had enough of Deltas nonsense.

The customer service I’ve experienced from start to finish has been awful. The doors were closed early, my boyfriend and I were at the gate at 10:10 when our flight was supposed to leave at 10:23 and the doors were locked, our names were not called (we were running to find our gate as it was not printed on the ticket, so we ran to the one it showed online which was incorrect, we asked a human and he told us which one it was and that we had “plenty of time”, we still ran there. I wish that dude would have said there’s people on their way, thanks for the help.), and 5 other people were waiting at the gate as well.

I will never fly with Delta Airlines again unless it is my only option and even then I will be hesitant. Worst customer service I have ever experience with an airline. I was to fly out from Seattle to Casper on Wednesday and fly back that same Saturday from Casper to Seattle. Unfortunately, on Sunday night I found out my father had to have open heart surgery that next morning. As a result, I had to get the first flight out from Seattle to Colorado so I could be there. On Tuesday, I called Delta Airlines to explain to them that I would not be using the first half of my flight (Seattle to Casper) so if they had someone on stand-by, my seat would be open. I was then informed that if I did not get on that flight they would cancel my return flight as well. The only way they would not cancel my flight is if I paid them $226 to "change" my flight to a one way.

We once avoided Delta at all costs, even paying more on another airline. Delta has really changed the customer service model. We flew between London and Portland OR and the flight attendants worked the entire flight. They gave us snacks, meals, water, desserts, chocolates, hot washcloths, more drinks and on and on. I was actually wondering if someone was evaluating the staff, service & flight were that good. What a wonderful change. Domestically, Southwest is still my first choice but internationally I’ll fly Delta.

It was a great experience, until we got on the plane. They told us only certain size carry on was ok. When we got on the plane there were was a number of different size carry ons. So when we took our flight home we brought our carry on. We got charged 65 $$ at the gate because we had a carry on. The usual rate is 30$. We got taken advantage of because of small print. I will never ever fly Delta again. Also the lady at the boarding gate was extremely unprofessional. Wouldn't answer any of my questions or help us to get resolved. Worst experience ever.

I don't write many reviews, but felt it necessary to warn the public about Delta's deceiving practice of charging for Business Class seats knowing full well they're putting you in a Coach seat. My husband and I took a once in a lifetime trip to Israel. We needed to return home as rested as possible so treated ourselves and paid thousands of dollars per business class ticket. Can you imagine our shock when we entered the plane from Tel Aviv to Paris onto a coach seat that didn't even recline? Delta flight attendants and customer service admitted it was wrong, yet Delta refused to do the right thing for these former customers. Save your money, avoid the aggravation and don't fly DECEPTIVE DELTA.

Customer service is not qualified, there is a technical problem in the website. I will never book with them again. I want to change my trip by mistake I hit a wrong bottom. My money is gone, I tried to get my money back or at least some credit for my next trip. The customer service refused like I talk to computer.

I'm military and I hate flying Delta. My flights are booked far out using a 3rd party vendor. I request seat selections based upon availability at the booking time, but I always end up in the middle on super lengthy flights. Then, because I travel with a smaller carry-on bag, I'm expected to put it under my seat. I'm in the middle, I don't have arm space or leg room by the time, I slide the bag under the seat. Military probably gets discounted rates which is why Delta probably doesn't take seat selection into consideration. It's business travel, and it absolutely sucks with Delta. Anytime I can fly American, I will.

I would discourage anyone needed to reach their destination on time to avoid Delta. We were told incorrect information all day long by Delta representatives. While our flight was supposedly unable to land due to 'bad weather,' our connecting flight left 15 minutes EARLY from the same airport. No accountability. In addition, we were promised assistance at the gate upon arrival by our flight attendant. That was incorrect. We were told we would be booked on the next available flight. That was incorrect. I could go. Don't use Delta if getting to your destination is important to you.

OMG. I did it so on October 23 this was my very first time flying. Nervous is a understatement. I about crapped my pants. Not to mention i had 4 children under the age of 10 to accompany me. As i boarded the plane it was pretty much smooth even though I did not know what to expect. At take off my 5 year old daughter screamed her lungs off i'm sure scaring other passengers. As a mom I had to stay calm even though my heart was in my stomach. In the air i was a nervous wreck but it's not like I could get off. The turbulence omg omg omg it was consistent even freaked me out more.

Absolutely the worst airlines ever... I travel around the world and have been on just about every airline in 27 years of traveling. Delta is the worst and most unhelpful... never traveling with them again.

Our family of 5 was treated like royalty on Delta airlines departing JFK to Saint Martin on October 5th 2019 and returning on flight 300 on October 12th 2019. The entire crew was very friendly warm and accommodating especially Donna **, she was very nice to my young kids. She gave them wings for their jackets. We have traveled on JetBlue, American Airlines and Southwest and have to say this flight on Delta was the best of all. Keep up the great work Delta airlines!!! The ** family.

I booked a flight for my 16 year old which we had to cancel and attempted to do so in a timely manner. I was willing to take the $200 fee/penalty and was willing to use the difference on a future Delta flight within a year--that is their policy. BUT, the passenger would have to be my son. (Not transferable). I can't really predict our plans for him within the next year and I wanted the e-credit applied to me, his dad, the dad that paid for the ticket! So now I need to demonstrate a medical excuse which might apply if I can get someone to write a letter--big hassle. Then they'd give all the money back to my credit card. Reaching out one more time today to see if someone will help.

I am extremely disappointed on how my situation was handled. I made a reservation on Delta website. I entered all of the correct information for a passenger and filled out payment information, but the computers in our days fill in the blanks or auto correct information once you enter your email. As I did not notice the name change from my daughter's as a passenger to my name as a payer. I called Delta today to explain the situation and exactly what had happened, but the supervisor did not even give the time or day to hear what I had to say. I was turned down before even processing my situation in their mind. Now I lose out on monies paid simply because that person does not care about no one but them selves.

I'd NEVER recommend Delta, worse airline I've EVER had to deal with. They lost my son bag July 14th, 2019. It's October 11th, 2019 and still haven't gotten this reimbursement check they so call was in the mail for months now.

I am extremely disappointed in my recent experience with Delta. My husband and I had personal items brought from home STOLEN from his bag and they closed our case because we don't still have receipts from when they were purchased. We had carry-on luggage and were forced to check at the gate due to lack of overhead space so we had already been through security and there was NO REASON for the bag to be opened. When we got to our destination all the zippers were slightly open and all the clips on the bag were undone, we briefly checked and everything seemed there. When we got home and started to unpack is when we realized items were missing and my husband immediately called Delta about the missing items, receipted a claim number and wrote in a formal claim/complaint.

Flight DL0617 from Tampa to LA on October 2 2019 stinks like fuel. Seats are packed. If I feel packed in Comfort + class, I cannot imagine what are the people in the main cajón experiencing. Bad flight.

Delta agent at the gate was rude and insulting. The flight was boarding at 5 am. almost no one at the gate. They changed the zones from numbers to labels. They announced "main cabin" and our boarding pass said "basic". We thought it was our turn to board and scanned our boarding passes and walked in. The agent then called us back and said something rude about how we boarded earlier than we deserved. When we got to our seats people were in seats in our area. Given a very lightly packed flight and early morning hour, it is just human decency to let it go. Apparently Delta feels differently! Honestly, our flight into EWR was delayed by 2 hours. We did not complain or were not compensated for our lost time. Yet, a small skip ahead when no one was even around required a rude rebuke. Disappointing!

Flight from Las Vegas to Atlanta (DL1523), September 18th, 10:57 pm. The worst experience I have had on a flight ever. We came 3 hours early and was forced to check in our carry on bags as some other passengers used our seat storage. The seat I was given had a broken seat belt and I was not checked on so at all so that was a safety hazard. The nightmare started when flight was delayed because flight coordinators were too slow on adding and were not diligent checking other people tickets. For example they were boarding groups 1 and 2 but bunch of people who where from group 3 cut in and walked in as if there ticket said group 1 and 2 it nobody checked their flight tickets. Our group followed the rules by waiting for the group we were assigned and it was a big mistake!!! All the cabins were taken so we were force to check our carry-on bags.

I left a complaint on Delta Customer's Comment/Complaint webpage on 8/16/2019. There has been no effort by Delta Reps to reach out to me in any manner via email or cell. I really feel silly because I convinced four family members who are American Airline members to give Delta a go for our trip to Jamaica. I am a member of Delta Airline and I wish they just would do the right thing by promptly addressing complaints. Ava **, PLPC. Stl.

After booking a connecting flight from Seattle to PDX, I was extremely excited to experience first class, as this was my first time ever being able to afford it. However, I'm left with a very sour taste in my mouth when thinking about it now because of the trouble Delta put me through without owning up to their logistics mistake that cost me a lot more than was compensated for. Not only did Delta airlines delay my first flight which made me miss the flight back home entirely, but I was forced to stay overnight, downgrading my flight the next morning to economy, forcing me to miss work and the wages I would have earned for the day, only to hear back from their Customer Service that there was nothing they could do other than reimburse me for my downgrade from 1st class to economy.

Google flights search is a world-famous portal for booking cheap flights. It is one of the best platforms where you can get multiple airlines only in one place. I have a good experience with this portal. Here I got approximately 300 airlines in one place easily. https://www.deltaairlinesreservations.flights/google-flights/

I have had terrible experience with Delta. My brand new laptop, tshirt, gold plated watch and other items were lost. The baggage was delayed and delivered by courier. All these expensive items were take. Out of my bag. After contacting Delta 100 times I have yet not received reimbursement. Feel like begging to pay my own money. Customer service has this standard email response saying they will contact within 14 business days but they never do. Please stay away from such horrendous service

So, my wife’s brother passed away and we had to fly to Idaho for the funeral. It’s really far from where we live so it was a long day of traveling. We touched down in Idaho late Friday night September 6th. My wife and I had to wait for almost everyone to exit the plane for her to retrieve her luggage. My bag was at the front of the plane.

My family had to go to a funeral but our experience on our flight was the greatest. Our flight was from Tampa to New York City. First of all, ALL of the accommodations from the TVs, comfortable seats, snacks, drinks, but most of our flight attendant Mr. Ronald made our experience great at a sad time. From the first time I saw Mr. Ronald he made me and my family feel welcome getting on and off the flight. It was more rewarding when we were returning home and he was our flight attendant again. He remembered my name and again me and everyone on the flight was welcomed coming on the flight and leaving the flight. It is so hard to get friendly, professional, and hardworking people in the world and I found it in Ronald.

About a week ago I decided to book a one-way flight with Delta out of Bismark to Minneapolis. Unfortunately, they were one of two airlines flying from there. Everything was going well and I purchased my ticket with a "24 Hour Refund Guarantee." What is very misleading about this is that the airline does not specify which 24 hours these are. You can only get a refund within 24 hours of purchasing the ticket, not before the flight takes place. So with this assumption that the flight could be canceled and refunded as long as there was a 24 hour in advance notice, I booked the ticket.

A total rip off. Delta raised prices when the storm was coming. And it's hard to know what seat to get. The cheapest is for midgets. We were going to fly out but we found out there were only $1,200 seats left. Well you don't pay you're not going. Prices from Melbourne to Atlanta were just crazy. They knew people wanted to get out so prices went through the roof. I saw coach seats going for $800 RT to Atlanta. Normal day is half that. I could go all the way to Sacramento Calif RT for that. Consumer protection is a joke. They let these airlines get away with murder. So does the government. Somebody in DC is getting kick backs. You can count on that.

My fiancé and I approached the Delta kiosk/teller at JFK airport in NYC and while awaiting our return we noticed a Delta Attendant by the name of Kandice (with a red jacket) displaying a body language and tone that was surprising & discouraging. Initially I thought maybe the customer/traveler was giving her a hard time but that all changed once the traveler left the desk and the remarks of, "** That. I ain’t having it today." were uttered. We then approached her station and greeted her with a welcome hello. In her response we received a nasty smirk with the demand of our passports, :: in my mind I promised not to feed her fire::: so we handed her our passports then soon after we were asked to place our luggage on the scale in a demanding tone (at this point I figured she was either ** or looking for trouble or get fired at that as she displayed no common decency).

I travelled business class with KLM/Delta. They damaged my bag which I duly reported to the airport staff, got an acknowledgement receipt with file number and left for my final destination. They said they would repair the bag but now are refusing to do so stating that I have approached them beyond the 21 day timeline within which I needed to approach them. This seems ridiculous as they never explained that while acknowledging the damage. The customer care dept. is so bad that you need to wait for over 30 mins before someone answers the phone and the the lady who called me after I wrote to Delta simply read out their policy. I wonder Delta is one the worst rated airlines globally.

I will never fly with Delta again. After an extremely long and frustrating refund request I found their customer service horrible and their ticket marketing practices To be intentionally misleading to the customer. In total, it’s been about a month between phone calls that pass off responsibility to then waiting for a response from their customer service department regarding my refund request. After received nothing more than a stock email that spouted a bunch of ridiculous marketing jargon I am livid. Be warned that the price that they ask to reschedule a flight is almost the price of the ticket itself. This has been horribly frustrating and one of the worst customer experiences ever.

Complaints: 1) severe overcharging via misleading ticket change UI, 2) poor service experience during flight, 3) poor service experience during resolution.

I have traveled enough to know that issues arise that are outside of airline/airline personnel control, but what I experienced a couple of weeks ago was one customer service failure after another, costing me a significant amount of additional money and time. My initial itinerary (SLCJFKORF) had me with a 35 minute layover in JFK (2:10pm–9:00pm/9:35pm–11:22pm), not really enough time to begin with, but it was a time and flight option that got me into ORF at the right time, so I booked it. The following is what actually transpired:

On August 15,2019, my husband and I flew home from Honolulu on Delta Flight 602. While taxiing on the runway, we we were told the air conditioner and second engine was not functioning. I understand mechanical problems happen, but we were left on the sweltering, completely full plane on a tarmac in Honolulu for over an hour. We were essentially slow roasting because we were told they couldn’t get hold of any gate agents to let us off the plane. It was an absolute nightmare and nearly triggered a panic attack for me and other passengers. The worst part was watching first class passengers get water and ice, yet nothing for comfort plus on back. Honestly, it made me feel like I was a 3rd class passenger on the Titanic. Shame on Delta.

We were so much thankful for service of NY JFK Airport Delta team! 13. May 2019 we were in a big trouble on the way back home but Delta people (at the Help Desk) got us out of that tight spot and made our day! Great job! Amazing people! Thank you!

I was flying from Sacramento to Regan international headed home after an family emergency. Sister in ICU. My tickets were bought for me so I had no idea they didn't take cash and all I had was 30 dollars to pay for my baggage. I arrived an hour and a half before my flight. When I finally got up to check my bag in I was told they didnt accept cash. I told her that was all I had. I was told that is not her problem its mine.

I booked this flight for me and my husband 6 weeks in advance. For obvious reasons I booked 2 seats together ** and **. Since I am 6’6” tall, I planned to take the aisle seat. All was fine until while I am getting on the plane I am told “your new seat is 7A.” When I asked if my husband’s seat was also changed I was told it was not. When I told them that was not acceptable (which I thought was obvious) they said we could sit together in 7A and 7B. The problem was they failed to tell that to the person in 7B who was already on the plane.

My review is not related to the flight services since I was never able to board the flight. My review is against their misleading and false customer service which misguided me multiple times. I reserved the flight tickets for my mother and my brother who were flying from India to Canada on 1 Sep 2019. Based on the information I received from their customer service a Schenchen type C visa was not required to make a transit twice in Europe on Indian passport.

On 10 flights my wife or I have taken from ATL to Mobile (or reverse way), 10 were late at least of 45 min, or even announced delayed 2 hours before departure with a delay of 1h. This is the worse I have ever seen with 0% on-time. Next time I will travel with American Airlines. Delta is a company to be avoided if you don’t want to spend time waiting in the airports or worse, on the runway.

I received a full refund for the price of my ticket. Thank you.

I booked 2 tickets to leave early that Monday from MD at 6:28 so I could be rested and ready to work the next day. guess Ghat? I called in sick. Not knowing that I was going to leave almost at 11:00 pm THE FLIGHT WAS DELAY. STAFF DON'T CARE ABOUT YOU. I am traveling with my 2 year old and decided to flight because I cannot be driving for too long, but this was a ALL day flight. Same thing as been on the road trip. And besides my baby very uncomfortable and tired. That was out of my control and people don't understand that babies will be annoyed sometimes. People making you big faces.

I lost my flight for bad explanation in Havana, Cuba. Flight number DL650. The personal in the airport don't make a good customer services. The Delta representative tried to sell another ticket, very expensive, and never try to help me. Raphael is the representative of Delta Airlines in Habana, Cuba. I send the complain to Delta and twenty days later never answer with any explanation.

My flight was suppose to depart at 835 pm. It was delayed twice. Then at 10:15 pm we were told that a captain was found legal to fly the aircraft and they announced pre-boarding. A few minutes later they got back on the intercom and apologized and said that captain last minute isn’t able to fly the aircraft. It is now 10:36 and we are still waiting. They are telling us they don’t have any updated info and one man confirmed that the flight would for sure leave tonight but the man next to him said, "We can’t guarantee that it will leave tonight." The chaos and misinformation is so extremely frustrating ESPECIALLY this time of night. So here we sit at almost 11 pm with no updates and no information other than we need to sit down and wait and see. Very disappointed in Delta and their customer service on this one.

Flying from CLT to SLC on 9 Aug a steward's in comf. The young lady steward on that flight helped us we were in comf. + she helped us with our seats. I am 85 years old and she was such a blessing to my wife and I. She was fun, friendly, informative. All I can say she made it the best trip I have had on a plane in my life. Thank you Delta for having such a great person working for you. Wish I could remember her name.

Delta just kept canceling my flights, had me sitting at the airport most of the night and kept telling me there's nothing they can do about it. And one of my family member was sick throwing up and still they had me running from one gate to the next, and every time I get to the gate I'm told the flight is cancel. I will call my lawyer, this is unacceptable... I ask for a refund and the agent told me, "I will give you a refund but figure out how you will get back to NY." I have a 3 yr old with me who was sick and crying to go home and my mom who meds was in the suitcase which they send to NY on a different flight and still I got no help.

Somehow I've managed to fly every major airline several times, but never Delta. On a trip to Utah, my wife and I ended up flying and it was the worst experience. Flight there was filled with disasters. First our tickets were not printed correctly, so had to get out of the front of the security line back to the counter for a reprint, then back to queue up again for security.

My 14 old brother was a part of mandatory UMNR program. The whole registration process was a mess. At first we were told by a registration agent that he wasn't registered for a program, when I insisted that he was as I wouldn't be able to purchase a ticket without registering him for a program, the agent was able to find a record. Without apologizing for the stress, he proceeded registering my brother and printed his boarding pass with the assigned seat that I requested 6 months ago 40A (near the window). At the time of the boarding after standing in line we were told by the stewardess in a pretty rude tone that my brother will be boarding the last. We waited for an entire airplane to board and the stewardess finally nodded us that we can go ahead. She then printed additional slip and without showing it to me took my brother to board.

Because Delta did not give me a reservation, please tell me why you charged my credit card and please refund my money so I can make my booking elsewhere. Hello, I'm requesting that someone calls my credit card services to drop the charges on my credit card. On Friday evening, I was trying to make a reservation for a flight to Paris that's making me rethink now if I should still have to go. Anyways, after picking the flights I wanted, I proceeded to making sure my infos were correct and after submitting everything I got a message saying "something went wrong." Naturally, I assumed my card was not charged, evidently, I was wrong because not only that I did NOT get the reservation but my credit card was charged.

Delta contacted my home phone, texted me and emailed me stating my flight was delayed on 8/3/19. My son and I arrived at the airport at the new time only to be informed by the Jacksonville Delta ‘Supervisor’ that the notifications should not have gone out and the flight left at the original time leaving us and other passengers behind. We were rebooked through Atlanta and arrived at our hotel at 1am. Horrible experience and we paid for a direct flight to arrive at 5:30 pm. Never will I fly Delta again. Delta simply does not care nor compensates passengers for their massive incompetence. This is one of many recent issues I have had with Delta.

Due to an unfortunate turn of event with my health, I couldn't make the trip for my vacation at the last minute. Even though I purchased a pair of non-refundable and non-exchangeable tickets, Delta Airline customer services was very understanding, sensitive and supportive of a difficult time I experienced. After a few validation steps, they immediately issued full value vouchers for me and my wife valid for 1 year. The whole interaction was painless and effortless. I praise this company's business ethics to put customer first in difficult time.

On my last (take that any way you want) flight on Delta they smashed one of my hard side bags. It must have been dropped from quite a height to break it like that. I have been getting nothing but run-arounds and denials and ignored since I submitted my claim five months ago for the damage to the bag and its contents. If you read the fine print they refuse to take any responsibility for anything inside your bag if it is breakable or not readily on sale at Walmart. As for the bag they broke, they have ignored that claim so far. If you have anything of value that you want at your destination send it by UPS or the post office. They will get it there when they say they will and if they break it they will take responsibility for their actions.

We were flying from Deer Lake Newfoundland, our first flight took off 30 minutes late due to their not being enough representatives to check in customers for the flight. After missing a connection to Minneapolis Minnesota, we were told by the Delta gate agent that there was no way they could help us for ticketing and we would have to call the automated line. I was flying with my husband, two-year-old daughter, and I myself am 15 weeks pregnant. They did nothing to go out of their way to help our situation or listen, just wrote down a telephone number and told us to give it a call. I felt helpless and not listened to.

My husband and I booked comfort economy class from Frankfurt to Atlanta. The aircraft was changed at short notice, and accordingly so were our seat assignments. Have you ever seen a seat that is pressed into the emergency door, with a width reduced to less than in economy? No armrest between the seat and the emergency door? This is completely unacceptable and should not ever be a serious seating proposition for any flight, much less a 10 hour flight.

I get first class tickets and I'm a platinum member. Also a million miles person. I will avoid Delta with the plague now. They have gone downhill and fast. Goodbye with all my sales reps. The customer service is just awful. We need Richard back.

On our flight from PDX to SEA the flight attendants spent almost all of their time with the pilot's wife who was seated in coach. The pilot's wife received service that even the first class passengers didn't get. The junior flight attendant spent almost all of her time talking to the pilot's wife that she was completely unaware of what was going on in the rear of the plane. If someone had wanted to damage/disable the aircraft they could have easily done so and put all of us in danger! Delta as usual does not want to hear about crew misconduct.... they just want your money.

Had a carry on bag on my ticket loading on plane which was very small. Had a small wait when boarding. They wanted me to put my bag under the plane and I was the third priority person on pink raged mine and did not tag husbands at all. When arrived at destination our bags were at airport. We switched planes. Ft Wayne told us our bags would follow onto our next plane not pink you need to pick up and white was the only one moved on. Very upset with Ft Wayne Delta but Delta came through and sent our luggage same day. Thank you. I live in Ft Wayne. Disappointed in my own airport. Stewardess very professional.

Delta boarded passengers onto the plane at the "normal" time, then, after acknowledging a fuel problem, ordered the plane evacuated. Delta made two subsequent changes to the departure time, finally, cancelling the flight, while specifically refusing to offer help of any kind to its passengers in finding meal and hotel accommodations. "You're on your own" they said. "Come back tomorrow around 10 am or so and we should know more by then." On my own, in a foreign country and strange city? Really? (At no time did Delta "inform me of my rights under the law regarding my options, as I believe is required.) They offered to reimburse "whatever costs" we might incur for lodging, meals, and transportation.

SkyPriority club front desk are rude. Customer support line is useless! Delta is not as good as before. At MSP to Seattle, both Delta customers front desk treat me with no respect. Asked a question about SkyPriority, neither of them can answer it and then ask me to leave or call customer line for help. Rude!

PLEASE read this -- anyone. I have thought to build credit and get miles for trips because it was a brilliant idea. Unfortunately, I chose Delta because of their great offer of gaining 30,000 miles after spending $2,000 on the card. After getting the card, everything went downhill from there. PLEASE help me take Delta under or just DON'T go with Delta because it is the worst decision of your life.

I have never come across an airline that is so inflexible on rescheduling. I was not made aware my ticket was 100% unchangeable as a basic economy flight. I simply want to get home a few hours earlier and Delta will not budge. Plus I called 30 days before my flight! I fly on a bi-weekly basis and sometimes weekly basis. I will NEVER use Delta again because they are not reliable or willing to work with scheduling!

Kids who are flying as minors or needed and intended to help them oh, we had to pay extra for this service. When we picked them up, when they arrived, we were both able go to the gate to get them, however when we put their flight back home, we were not told but only one person could go to the gate to drop them off for the flight. We arrived and first of all were told they could not go on the flight that they had been assigned and that it had to be changed. This messed up the person on the receiving end day as they took time off from work to pick them up at a specific time and now the flight was arriving at a different time. Second of all only one of us go to the gate and we were not told that when we paid for the unaccompanied minors ticket so now two people are at the airport and one has to sit around for two hours because we were good enough to come. They requested 2 hours in advance. No comfortable chairs to sit in. We're older people oh.

I hate writing bad reviews, but I will be quick. Basically, every time I try to make a reservation online, the site kicks me out when I enter payment and claims something is wrong. (Nothing is wrong, doesn't matter what payment type or information. When I go back my fare has increased, usually by $200. Even better, it happens when I put in my SkyMiles even more often. I have been playing this game with them for 3 days now. No answer from Delta. I would classify this as a fraudulent business practice.

I just want to say to Delta, Thank you for providing excellent service to my 11-year-old daughter. She had a very great first flight in her life experience. She was afraid, and your staff was very comforting, and now she loves to fly. Great Job Delta!

I will NEVER fly Delta again. Our flight was delayed 2 hours which meant we wouldn’t make our connection, tried for hours to reach someone over the phone and wait time went from 24 hours to 10 hours to 11 hours. Ridiculous!! Tried to modify the flight online and it wouldn’t work, error said to contact customer service. We drove 6 hours from Last Raleigh-Durham which was 3 hours from home to make the connection. Stood in line for 40 mins at curbside to be told I had to go inside to full service to be checked in because I wasn’t on the first flight. Was told it’s not my fault. When we arrived at curbside we had 2 hours to our flight leaving. Still waiting in line and flight leaves in an hour!!

My daughter has been trying to get home for 24 hours for a 750 mile trip. She has been sitting at airports with delay after delay. She now stuck in Atlanta still trying to make it home. Delta has been of absolutely no help whatsoever. They used to be a great company, I will never use them again if they can be so impersonal to their customers and leave them stranded wherever without taking care of their PAYING customers.

We booked a flight to Italy in Oct. for June. When we were boarding the plane we were told that our seats changed. Instead of being next to each other with three seats together, they gave us all MIDDLE seats in-between strangers. My daughter who is afraid of flying and a minor had to sit 9 hours next to strangers!!! When you pay for seats 9 months in advance your seats should not change! Delta is the worst!!!

On June 15, 2019, I took a flight from FLL to LGA and when I was in Florida, a Delta employee checked all of my 7 suitcases. I paid extra weight and I went in the plane, when I was in the plane, in my seat 24F a Delta employee told me they had taken out a couple of bottles of liquor, after I paid for the extra weight. She told me that in order to get my bottles back all I had to do was call Delta the moment we landed. When I got home I noticed they had taken bottles of 4 of my suitcases not just one. That they had taken out 28 bottles. The problem was that when I called them the same night they said they had nothing but they would call me back, two weeks later passed they still hadn't call me and every single time I called I was told "we will call you back".

As a Diamond member I am eligible to First Class upgrades up to 5 days prior to departure, however, since I am traveling with an Emotional Support Animal and Delta requires for me to check in with an Agent at the airport there is no way for me to be put on the upgrade list. Resultant to Delta's discriminatory practices against me I had to purchase the upgrade at a cost of $328.00. I believe Delta should not have practices or processes that make having an emotional need put a person at a disadvantage. Delta disagrees. After speaking with a member of their Customer Care team it seems that they refuse to make changes to their policies even when they make you feel like a second class citizen when using their Accessibility Services.

The fare I went with was delayed right up front on the original tarmac for 2 hours due to a fuel spill. Delays for whatever the cause are bound to occur sometime, I get it. The pilot, and flight attendants were actually really good. They updated the passengers as often as they could, and explained everything. But, the after effect the organization should take care of. The duty of the airlines thereafter in any airport should, with the service paid for make amends in any way they can right? Just good business etiquette.

Blaming lack of crew for cancelled flight on storms the day before to avoid paying for hotel. Apparently, Delta doesn't know there are thunderstorms in summer, so no backup crews for next day. That is not a weather delay, that's poor crew management. Taken Delta 4 times this year, delay or cancellation each time (not including current crew delay on the 9 hour total time connecting flight they gave us instead of the 2 hour direct flight we paid for). Fly Southwest!

I booked a flight on Delta in March of 2019 for a family vacation. There are 4 adults and 2 children (11 and 8) in our family. I selected our seat assignments when I made the flight reservation. I paid full price for 6 first class tickets. The 1st class configuration at the time I booked was 2-2. So, I had 3 rows with 2 of us in each seat so we were all sitting next to each other - and - so the parents were each sitting next to their child. I went online to make a special meal request today and noticed that our seats had been changed. I called Delta and they said that there was an aircraft change back in April 2019 so our seats changed. I asked: 1) why was I not notified when this happened; and 2) why did our seats have to change when the first class configuration on this new aircraft is the same as the old aircraft - 2–2.

Left Phoenix on time traveling to JFK to get to Nice, France so we could board a cruise ship. We had a scheduled 6 hour lay-over cushion at JFK before our flight was scheduled to leave for Nice. Just before we were to begin our descent into New York we were told we were in a hold due to a ground stop due to weather. Mind you there was a minor rain, that is all. We were then told that we were being diverted to Boston, a Delta hub. Ok... We landed at Harrisburg at 2 pm. Every hour the captain gave an announcement that there was nothing to report. We were not able to get out to JFK.

This was the worst flight experience my fiancé and I have ever had. I wish “0” was an option on the grading scale. Our flight was delayed because the plane being used came in through a foreign country, and was late, causing a 1 hour delay boarding. We then waited an additional hour to pull back from the gate due to other flights being delayed because of “weather”. Please see the attached photo for this “weather” that caused the delay. Because of the length of delays, the crew and pilots “timed out” so after sitting on the plane for almost 2 hours, they proceeded to take us back to the gate. At that time, the proceeded to keep everyone on the plane, claiming the below reasons for having to wait 2 additional hours on the plane, before we could even get off! 1.) Weather, 2.) waiting for buses, 3.) maintenance, 4.) fuel, 5.) air guard.

I'm writing this review from the Atlanta airport at 2am to summarize my awful experience with this airline. If you like being treated like cattle, this is the airline for you. We had a Delta flight in from Portland to Atlanta. It was meant to land before 9, giving us 45 minutes to an hour to get to our next Delta flight, from Atlanta to Akron. This was the last flight to Akron this week... The next one is on Tuesday (72 hours from now).

I had a connecting flight last weekend from Minneapolis to Duluth. It was only a 45 min flight. About 5 mins from our destination we get told that we have to turn around and go back to Minneapolis due to heavy rains. My husband was of course already at the airport in Duluth waiting to get me, and confirmed it was not raining there at that time at all!! They shuffled us back to the airport, made us deboard, and told us to stand around and wait to get back on. Then about an hour later we get texts saying our flight has been rescheduled for 3 hours later. Them another text rescheduled again for 4 hours later. Then eventually one saying it was cancelled altogether.

I have taken 6 flights on Delta in the last 5 weeks! This airline has never and I repeat never left on time! I have witnessed a lot of people missing their connections due to flight not departing on time. Then when you do have a connecting flight gate will be changed several times. I will pay more money and start flying Southwest! I have nothing good to say about this company!!

Do not fly this airline! My Daughter and her 45 high school classmates were subjected to a horrific experience. Flying out of JFK to Italy these poor children were stuck on the runway for 6 hours. No food to boot. They were then shuffled back to the airport and left there for the 20 hours before Delta found these poor kids various flights. They're an evil corporation!

On a recent Monday we got to the airport ahead of time, checked in at Delta and went to the gate waiting area. The plane from Detroit was late (because of over fueling), way past our boarding time and thus we were late taking off. We had to make a connection with Delta on the other concourse. I ran through the airport and didn't make it in time, (10 minutes late) so I missed that connection. They did get me on another flight from Detroit to Minneapolis, had to wait again, and then to Madison. I should have been in Madison by 2 o'clock, instead I spent a day of my vacation time waiting in the airport and finally reached Madison by midnight.

If you check your bag before entering security, you will pay a baggage fee. If you take it through security and the flight is full, you can get complimentary baggage check, and you get bumped up to boarding group Main 1. If you already checked your bag and your boarding group is Main 2 or above (basically steerage), too bad so sad. You're a chump that Delta sniggers about. Lesson: never pay to check a bag that can be carry-on then let them offer complimentary baggage check AND you get bumped up to Main 1 boarding. There is no point giving the airline anymore of your hard earned money than absolutely necessary. Delta won't thank you for paying for something you can get for free.

My experience with Delta at JFK airport on June 25, 26, 27 drive me to write this review. Terrible customer service. For transfer travelers make sure that you will miss your flight on purpose and buy another ticket or upgrade for next next next flight. For all ** people you will be treated like ** by ** agent at this airport. The supervisor told me that "if you don't calm down I will make you miss your flight and you will never take Delta again." The man don't understand that this is not government job. I will never flight with Delta again.

On June 13 I boarded my flight for my sister wedding, Atlanta to Kingston Ja. When my flight arrived I was told my luggage was still in Atlanta and it would be on the first flight out the next morning. The next morning I received a call from the Delta baggage office in Frankfurt Germany, that had my luggage and the soonest I would be able to receive would be on Sunday June 16, and my sister wedding was on Saturday June 15 at 3pm. I was the hired makeup artist for my sister's wedding, all my equipment, and clothing was in my checked bag.

I booked my vacations through Delta Vacations for 5 adults tickets to Europe and the Middle East. My child got hospitalized and I had to cancel her ticket, change two other tickets. I ended up paying over $3000.00 to make the changes. One of Delta Vacations agents made a mistake on my return date. When I found out 2 days later and called them up, they still wanted to make me pay an extra $2400 to make the change. They didn't take into consideration the hospital letter. Terrible customer service.

Our last 2 experiences with Delta have really helped restore my faith in humanity. About a month and a half ago, my wife and 6 y/o daughter missed their flight due to weather and terrible traffic. Long story short, they were put on the next flight. My wife asked if they needed her card number and the girl in customer service said, “We're not gonna charge you.” I almost fell over. A few days ago, there was a mix up in flights (again it was OUR mistake, not Delta’s). We were traveling with our 2 children and my mother in law. Luckily we called ahead to confirm. Turns out, my mother in law was departing out of a different airport. Again, they fixed the issue (the DAY before the flight no less) and AGAIN, didn’t charge us. After these experiences, I would HIGHLY recommend Delta to anyone. Keep it up! Unfortunately, we threw the paper out with these awesome employees’ names.

I purchased my ticket on Delta.com for a 1 way to NY on a short notice. I selected the lowest price ticket which after the fact I then purchased I wanted to select my seat which on this ticket you cannot until after you check in. I called customer service and asked if I can upgrade or pay extra to select my seat, he said no because of the ticket category I purchased. So I asked again "so there is no way you can sell me an upgrade so I can select my seat now?" He said no again. Wow I cannot believe this. There is no way I can fly Delta in the future knowingly I don't have any change of itinerary options at all regardless if I have to pay for it. Good luck Delta....I'll stick with SWA.

I purchased a round trip ticket for my grandson to fly as an unattended minor (he is 9). They gave me a pin number and told me if I needed to make changes I would have to supply the pin, however my ex daughter law succeed in changing his flight without the SECURITY PIN. When I questioned this Delta told me they manually verified the info without the pin, of course they did. I sent her the itinerary. So please tell me what good is the SECURITY PIN and it cost me an extra 150.00 dollars one way for him to fly unattended.

Worst flying experience. Delayed flight for hours. Gate was labeled wrong. And after all delays, system crashes, and confusion my bag was nowhere to be found at the terminal, which had my 7 month old baby’s formula and necessities in it and my medication in it. It was obvious no one cared about my predicament. We were told we would be reimbursed for the items we needed to purchase and turned in the receipt, no response yet. So very disappointing as a new mom and travel is already hard enough this was horrible. I am DREADING the flight home.

The stewards were top notch, but I could not have been more uncomfortable in the seats! I have flown to Europe and Africa at least 20 times and was shocked to find out an international flight had seats so tightly packed together and that I could only recline about 2 inches. I could barely move down the aisle pushing my carry on without bumping into others. The seats in front were so close to me, I had only about 6 inches to squeeze my body between my armrest and the seat in front of me. I believe these tightly packed seats are dangerous. If there was an emergency, I doubt people could get out of the plane in time.

Arrived and was in the baggage claim line at 4:00 am for a 5:20 flight. Line moved only about half way. By 5:15. told me the next flight was a 9:00, but would be an additional 600.00. Other option was a 7:37 pm flight for a 1:00 am arrival, which would not work for my meeting. Have been on the phone for several hours, continually getting the runaround, refuse to give me a ticket refund. I was there, not my fault I missed the flight, not enough customer service agents to take care of the departing flights at 4:00 am. After several calls to customer service, they keep putting me on hold to talk with a supervisor, who says they cannot refund my ticket. Have asked to speak to the supervisor directly, was told the supervisor would not talk to me. This is the worst customer service, have no concern about taking care of their customers, never again Delta!!

Horrible customer service help. My daughter and her mom was going to fly out of Chattanooga to Savannah. Her mom's husband got sick and I had a medical emergency so I took her seat. So with that being said they doubled the price of my seat and there was seats left on the plane. Well it looks like if you have a medical emergency they would work with you knowing that I was taking the exact seat that she had already booked so she could go to the hospital with her spouse.

Horrible experience with DELTA Airlines. My flight from Baton Rouge to Atlanta, Georgia was on time, until Delta staff decided to fill the empty seats in, which was okay since the other flight was cancelled but it took them extra 30 minutes to do that. I missed my connecting flight in Atlanta because of that. The app was telling me I was rebooked to a new flight which will be 19 hours later!!! I had to talk to person in help desk to get earlier flight than that and it took me 2 hours just to reach that person due to super long line. They run out of hotel accommodation due to high volume. The best they can do was 930 AM (my original flight was 11 PM - so this was 10.5 hours delayed). The man in line with me said his flight got cancelled because no flight attendant showed up for their flight. He had been in airport for 14 hours because of delayed and rescheduling.

This airline treats you like cattle. I was treated rudely and the flight was late. They decided they needed to check my bag even though there was plenty of cabin room. Was treated terrible several times. These people need to realize with customers you won’t have a job. We have many options when flying or traveling. I will never ever ever again fly this airline. That’s how they made me feel and not to e apology from these people. H

This my experience with the customer service department. It was horrible. I literally got stuck in Mexico and no one at Delta was able to assist me. First of all, it was my first time flying international, I misplaced my immigration documentation and had to get a new one. Once I received a new one, I ran to try and catch my flight and then they said I needed a new boarding pass. However, I shouldn't have needed a new one when I was flying with other friends who had our boarding passes and was on the flight. So, I ended up missing the first flight. Instead of Delta booking me a new flight they inform me that I had to purchase a new one. So I proceed to purchase a new one and mind you it was 6:30 pm the next flight out was leaving at 7:25 pm.

I’ve tried to do the check in one day before. However, I’ve a surfboard and apparently this pathetic company can’t check in surfboards by the website. Was in the counter 40 minutes before my domestic flight and they told me that 45 minutes before the flight they close the luggage check in. WHAT A JOKE!! Lost my flight. Luckily my other flight it’s two days after but miss the chance to spend time with my family that I don’t see for more than 20 years. Thanks DELTA AIRLINES for the TERRIBLE service. KEEP DISTANCE FROM THIS COMPANY! (Wish I could give 0 to everything).

First off I have traveled a lot and been on many airlines but Delta Air Lines was the worst airline that I have been on. I have never had to sit behind my loved one but on every flight because of their assigned sitting. This happened to me and everyone else on the plane. Then I had a carrier on but because they have full flight we was forced to check our bags. If they don't have space for each passenger to have a carrier then they should not make it a full flight or make the public aware of this. Then after that we was told to get our bags for the next flight that we had to walk 3 miles to get only to find out they put it on the other flight then had to go through security and walk another 3 miles back to get on the next flight. When I complained they didn't do anything and brushed it off like I said nothing. I WILL NEVER EVER FLY WITH DELTA AGAIN, HORRIBLE SERVICE... Zero stars

I booked an open ended two way ticket for so she could be with Grandma following heart surgery. Literally, my first question to the agent was, "Do you have open ended tickets?" Lo and behold, Delta sells me a one way ticket. And tells me to shove off when we catch the mistake. The agent screwed up, make it right.

We arrived at gate eight minutes prior to the departure but the plane gate had been closed. The flight was scheduled to depart at 10:50 pm. The gate agent could have either reopened the gate for us to board or to book next flight for us. Instead, he directed us to call customer service. When we called the customer service explaining our health issues at the time (hip and knee pains) that we couldn’t walk fast enough, they still charged us $487 for the next flight. Their argument was that the gate needed to be closed 10 minutes prior to departure.

Absolutely horrible customer service. Stuck in one airport for 9 hours, no compensation. Missed connecting flight. Delta reps, all of them refused to help. All flights horribly delayed. Unreliable, smh.

The Baggage handling team went out of their way to recover and return my passport which I had left behind on the plan during a layover in September. Both Managers (Bill & Eric) personally contacted me to coordinate the return. It is easy to see why this particular location has several positive reviews as they are all top notch. And may I add that the Detroit Metro Airport flight attendants and baggage team were also very helpful to me upon discovering that my passport was missing. I am very grateful to both locations for their assistance.

It is really hard for me to explain the whole story here, but what happened was basically we got rescheduled to different flight twice in one day due to delayed, and we got the worst customer service at the Delta help desk right beside gate B30 at JFK (New York) airport. Won’t fly with Delta ever again, and I would advice everyone to stay away with it too if you don’t want to encounter 100 delayed flights in a day.

Zero stars would be appropriate. I decided to cancel the day before my trip as I was hopeful that maybe I'd be able to travel even though it wasn't really realistic. I'm a government employee and I work for the Department of Veteran Affairs and I had hurt myself on the job some months ago and I exacerbated my injury while I was changing stations. I called to change or get a refund of my ticket or whatever and sadly was going to miss my niece's graduation from high school and was explaining how my injury was through the Department of Labor and the customer service rep for Delta, Amir, asked me for proof of my injury... He wanted my doctor's name where the injury occurred and all this information that I do not have access to as my claim is through the Department of Labor and I just moved a week and a half to two weeks ago. All that information is packed and my current station does not have that information as of yet.

I recently became an American Express Delta Gold Card member. Given that I am supposed to be given priority in boarding. I was one of the last people to board my recent flight from Phoenix to JFK and when boarding was told that I had to check my carry on. I informed the boarding agents that the carry on held my new $3500 camera, my $3000 laptop, binoculars, and iPod as well as other items that I did not want to check. I was told that I had one minute to board or buy a ticket for another flight. I checked my bag and when I arrived in NY the bag was not there. I was told by one baggage claim person that they did not know where my bag was and that "baggage claims does not open until 9:30". I filed a claim and left the airport sick to my stomach. I tried calling Delta the entire way home and could not speak with anyone in baggage.

Watch out of what you buy from them. Contrary to many other companies where economy just means cheap, Delta's Economy Basic is an overly restricting plan which provides awful service and does NOT allow you to UPGRADE even if you are willing to pay more money. I bought a ticket like that for a business trip via my company's ticketing system with no idea of what I am actually buying, and never have I done a mistake like that one. 11 hours flight across Atlantic, with seat assigned AT THE GATE, and the customer service cared about nothing but "you have to comply with the restrictions". Never again, Delta. I don't want to fly with crazy people who are rejecting my money in order to keep me in bad conditions -- this sounds like an opposite to "customer care", this is actually closer to what "sadism" means.

This was my worst experience with an airline ever. Over priced and poor service. They made me miss my flight and didn’t accommodate me in a decent way. They have me a 5 dollar discount on a hotel. They made no effort to switch me to another flight to get me where I needed to go. I absolutely hate this abysmal airline and I will never fly with them again in life.

Two of our group chaperones were unable to travel with the group less than 24 hours of departure flight. Delta was able to quickly switch names on the first chaperone's ticket. Because the second chaperone's emergency was late at night within a few hours of flight, a second ticket was purchased last minute. Delta was extremely helpful in aligning exactly the same departure and return flights as the group! In following up with Delta regarding the 2nd chaperone's unused ticket (due to family death), a Director at Customer Service called me personally to share they would provide a full refund rather than voucher to be used by certain date. This actually worked out even better since the chaperone was only attending this one-time trip. What grace/mercy shown by Delta Airlines! I will definitely be using Delta in the future.

I had to change a flight for a family event. I was looking to change a flight to an earlier segment on the same day which was the same price. Delta Air Lines quoted me $1000 for the change ($200 change fee + $800 fare difference) for a flight that I could buy for $396 new. First and last time I fly Delta.

We fly Delta a lot because we are based in Atlanta. We’ve had worse experience with Delta than the cheaper airlines like Spirit or Frontier. With Spirit and Frontier, if we don’t pick our seats, they have never separated us from seating together. Not the same with Delta. When we buy “basic” tickets with Delta (still more expensive than the cheaper airlines) we have never been seated together. On our recent flight to DCA, we had regular tickets and were assigned seats together. Then last minute they decide to move my seat one row up for no apparent reason. My seat was taken by someone else traveling ALONE. It’s like Delta either has horrible technical system or they just like to mess with you. Absolutely unacceptable considering we pay a large amount of money to this company for our travels.

I booked our flight to Victoria BC for 4 Jul at 5:20 from STL. To get to STL, I booked a local airline (Contour) from TBN to STL for 2:00. A few days later, Delta changed our flight from 5:20 to 1:00 so we had to change our Contour flight to 7:00 a.m. from TBN to STL. Contour charged me $50 to change our flight. I get that, it wasn't their fault Delta changed our flight. I contacted Delta to be reimbursed the $50 since they changed the flight time by 4 hours. Delta refuses to reimburse me. This is very poor customer service. In addition, to add insult to injury, Delta added an additional layover to our flight. We leave STL at 1:00 p.m. and don't get to Victoria until 1130 p.m. with four layovers. Unbelievable.

I was on a flight scheduled for 6.25 am departure from DCA. After boarding all passengers we were asked to unboard. We were then given flight departures of 30 mins out. Now it is showing departure at 1.40 pm but I have lost faith. Meanwhile a flight to Omaha at the neighboring gate had plane malfunction issues. Then a flight to JFK at a neighboring gate. No coffee or meal vouchers handed out for folk at the airport since 5 am. So shoddy Delta. So so shoddy.

I tried to book a trip from Seattle to Boston using companion certificate for my husband and me almost 3 months in advance. When I clicked on the certificate to book a flight I was given no options. It says all sold out. But when I go to their website to book a flight not using the certificate there are plenty of options and hours available. Delta is awesome! That is why I am buying my ticket from another airline.

Since 2009 I have flown to Philippines for personal and business purposes. After using multiple airlines, Delta comes out on top for superior customer service. The staff are clearly motivated, engaged, and interested in any passenger needs. I appreciate so much that about every hour or so there are staff up and down the aisles offering drinks and one can always go to the kitchen area for more if needed. And the meals and snacks seem to keep coming at just the right intervals.

I called customer service because the price of my ticket dropped $50 a ticket the next day. They said because it was after 11:59 pm they could not do anything. Now I am out $150 total for 3 tickets. Horrible customer service. Never again will a use Delta. My hometown airline!

Delta is my airline of choice. They offer consistent service with minimal departure and arrival delays. The staff is courteous and friendly and helpful should you need anything. After countless flight delays by competitor airlines, I only book Delta if at all possible.

For the start-off I was at the airport 7 hours before my flight. I ask a representative if I could check my bags so that I can explore Boston. I was told that you can check a bag but only 6 hours before the flight. She would not take my bag. It was 7 hours til my flight. I had to drag my luggage to downtown Boston because she would not take it. Then return to the airport to find that my flight is being delayed. Understandable seeing the weather in the South was very bad.

I booked a round trip from the official Delta website, Sarasota (U.S.A.) <=> Kuala Lumpur (Malaysia). For my returning flight on the 11th of April 2019, I arrived in Kuala Lumpur International Airport’s check-in counter for my flight from Kuala Lumpur to Shanghai (Delta 6371, operated by Shanghai Airlines) at 11.30 pm as the flight time was 1.55 am. The staff at the check-in counter scrutinized my U.S.A. visa on my passport. Afterward, the staff informed me that they had to console their supervisor so I stood patiently at the counter.

I have spent days trying to transfer some of my SkyMiles to my son and his fiance for them to get flights for their honeymoon. They have spent hours and hours over several weeks trying to set up an account connected to a credit card. I have spent days trying to get the miles to transfer to them. I spent almost 3 hours this morning online, on hold on the phone and with 3 different agents to be told that I can transfer the miles but it would cost me over $1000! I have already paid for these miles.

Customer service is horrible. Got charged for my bag at check in the night before and ticket counter at airport would not refund. Gave me a number to call. After 45 minutes on the phone got transferred to returns and had to start all over with them. After talking to a supervisor apparently they have no record of who I talked to originally and still could not refund. Seriously? They could not find record of a flight I took 3 days ago????

My family booked our vacation, including flights, in November in preparation for a trip in March. Knowing we would be traveling internationally with three small children, one only being two years of age, we knew this would be a process. Delta seated our family scattered through the plane, leaving my two year old to be seated on his own, as well as my 7 and 8 year old children. This is unacceptable. My 2 year old child should not be seated in between two strangers on an international flight! This was terrifying to my son and he was concerned I was leaving him. Shame on Delta. I will never fly Delta again.

I paid extra for a flight on Delta which allows one carry-on item. I am a frequent flyer and have flown with my carry-on many times in the past and have never been asked to check it. Today, I am flying out of SLC because my mom is dying and I needed to get home quickly. The EXTREMELY rude lady at the ticket gate forced me to check my bag even though it was within the federal regulations and many other people had the same size bag were allowed through. I told her my circumstances and that I don’t have time to spare. The lady had zero compassion and forced me to check it. Guess what? There’s plenty of overhead space. Part of the ticket price includes a carry-on item. They shouldn’t allow one carry-on if there are going to take it. I will never fly this airline ever again.

I paid $1200 for a day trip from YUL to ATL. When I tried to check in for my return flight it would not assign a seat on my electronic boarding card. When I got to the gate the gate agent cleverly said we will post your seat on the board, so I said why can’t you print me a boarding pass and he said, "Well you should’ve bought the ticket upgrade in comfort zone and then you would’ve had a seat assigned!" Wow how low can you go!

The check in desk both clerks refused to check in my daughter in who was traveling with her mother to visit a sick grandmother in spite of having her Canadian passport!!! They said she has to have a visit Visa to Egypt or to have a valid Egyptian passport!!! I was just came 2 weeks ago from Egypt and I tried to explain to both of them that a Canadian passport doesn't have to have a Visa to enter Egypt but they insist that she must have a pretty issued Visa. I explained to them more than 3 times but they refused even to check with main office of Delta airlines as they know their job well.

Even if the plane hasn't started boarding if you're not there early they will not let you in. Missed my flight that didn't take off for a hour after I got to Tulsa airport. Never again will I fly Delta stick with AA.

Highly recommend, the best company, excellent in customer service. My daughter booked two trips next month from American Airline and Delta. When I did change today, the two companies response are totally different. Delta customer service is excellent, they respond to the phone call immediately, an agent on phone resolving the issue with a warm heart, do the best assistant me, you will feel the world is beautiful because there are beautiful people.

4 dogs on a Delta flight. Is this as dangerous as I think. One was at least 50 pounds. Having owned many dogs all dogs can bite. All of them. Especially on unpredictable children as dogs are unpredictable also. A child will be mauled eventually with this Delta policy. How do you secure a animal during turbulence? A missile in this event. The smell of 4 dogs on a plane after 30 min was disgusting and sickening. If a guest complains the animal has been prioritized. So you can take another flight. All of the travelers I have seen are ** woman.

During my flight from Detroit to Greensboro the flight attendant asked if a Asian married couple (sitting in front of me) could perform the duties of someone sitting at the exit window. The man said yes but his wife had broken English so the flight attendant asked again attempting to engage her in a conversation. Where was she going she asked the wife. When the husband answered for his wife the attendant said rudely, "I wasn't talking to you. I was talking to her." I was shocked and intimidated by her response. I got off the plane and told my family who was there to pick me up. I went to work and talked about the couples situation. I still feel furious of how the couple was treated. I fly a lot to Greensboro and other places and haven't come across such rudeness by any of the airlines. Best Regards, Heidi **.

I am on flight 1291 & the front check in desk lady who took my ticket was extremely rude & absolutely unprofessional. I am shocked and find it ridiculous this person is even allowed to be around customers. I know nothing will be done, but I have been flying with Delta for a long time & if you are considering a airline, do not use Delta.

I was booked for a Monday afternoon flight on March 4, 2019 from Boston to Cleveland. It snowed overnight. The flight was cancelled and I was auto booked onto 6pm flight. That was cancelled and I was auto booked onto an 8pm flight. That was cancelled and I was auto booked on a flight the next morning (Tuesday). I called and they were able to rebook me onto a 6pm flight on Monday with a 1.5 layover in Detroit. The 6pm flight was delayed by half an hour. Then it was delayed by an hour. Then it was delayed by 75 minutes.

Delta used to leave much to be desired in customer service but I must say they have cleaned up their act. They recently rolled out new uniforms and much more professional as opposed to just rolling out of bed, which they did for many years. Kudos to the staff and team!

The seats in coach are exceptionally uncomfortable and small. I am a tiny woman, weighing in at 100 pounds, and I found the seats too small. This was a rather large, flight, too. Would not recommend anyone take a lengthy flight on Delta.

I had to fly to SLC for treatment Feb 26th. The unexpected snowstorm put us in a state of emergency. Zero communication, no power. After 6 adjusted flights, closed interstate, weather etc., 20 hr delay, I finally made it to my appt. The next morning I am so ready to get home; I miss my flight. Meltdown. When I used the “Need Help” phone Lindsay answered, within minutes instructed me to reprint my boarding pass, nonstop, find G F11, and said “was glad to be able to help.” Forever grateful. No extra charge for this 7th change either. I was a Basic Economy 1st flyer; Delta treated me like 1st Class. Though I believe they are like that with everyone. Such excellent service with sincere concern. Also I will follow policy; it was my fault I missed my flight, Delta made me feel it wasn’t.

Delta is brutal for one with chronic pain. The baggage fees for my pillows, which are needed for the condition, is outside my budget. Further, due to the tightness in the cabins and the seat design, this adds to an increase in pain triggers.

They are better at everything. Customer service to pilot interaction. Price is a little more but usually worth it. On time and baggage service are tops!

They have the best, most courteous staff people. In a recent weather crisis at MSP (and all of NE states), the people at the Help Desks were so calm, helpful, logical, insightful, and caring. WOW. I previously had wonderful interaction with their customer service people and would rate them also at the top.

Delta Air Lines allows you to pick your seating prior to flight which for me being a large woman and my husband over 6ft., have a chance to pick a seat with more leg room and occasionally seat space. I would love to learn that all the other airlines would began to have seating like in the 60's & 70's. People didn't mind paying the fares because they knew, the flight experience would be worth it. I do believe that airlines manipulate and take unfair advantage of the consumer, especially when it comes to luggage and the size of carry on. That being said, consumers have also learned how to manipulate right back that is not fair to consumers who are following airline policies in this regard.

Stop charging for bags & different levels (economy, economy plus; etc.). Need to do better w/ the disabled. Let them off FIRST & assist them on & off the plane with their carry on. Disabled persons should be treated even before first class or any other type of traveler.

I've had better luck with this airline than many others including booking and not being bumped. The flight was decent and I was actually impressed with them over American Airlines. You can also generally select your seating and even move up to first class if this is available on the day of the flight.

Just like they used to say, "Delta is ready when you are!" We were more than ready!! My wife and I flew to Los Angeles in order to take a cruise to Hawaii. We flew, for the very first time, first class! What a treat it was too. Our stewardess was always checking in with us to be sure if we did need anything or not. She was very pleasant and we appreciated her attention to details! Our flight was terrific and we'd fly Delta again with no hesitation.

Pleasant but both legs delayed. PDX to ATL had to return to the terminal for unknown reason. ATL to SHR flight changed gates, plane had not arrived by scheduled time of arrival in Shreveport. After loaded had to wait a short while to get the paperwork needed to release plane from the service problem that was fixed.

I didn't fly yet but, having an issue with my ticket, I called the customer service in the Ohio office. I was so impressed by their professionalism and their care for the customers. They solved my problem right away. I'm sending them a big thank you, to Oliver ** in particular.

For the business traveler, in my opinion this is the best carrier. They have the best frequent traveler program, upgrade policy and benefits for their AMEX/Delta credit card program, which includes a first free bag on all flights.

Delta Airlines is the most I traveled within past 20 years. Total satisfaction. Happy to do it again. Services are excellent, on-time arrival/departure. Convenience connections in major US cities. Points never expire. Easy online check-in online and select my seat. Simple ticket purchase.

Delta has been our go to airline for years!! However, the new Sky Miles program is very disappointing compared to the old program. We’ve been Sky Mile members for years and spouse travels weekly for business. He took a one year sabbatical when his father passed away and didn’t travel, about the same time Delta changed their requirements... Unfortunately he lost his Diamond Status and had to completely start over which has ultimately taken his perks away. We use those miles for family trips and vacations. Sort of a slap in the face for a member who’d been Diamond status for quite some time. Been a little less accommodating when overbooking flights which happens often. Serious problem with carry on luggage being ignored by agents when people just ignore the rules. And agents do nothing about it.

Seat assignment policy or lack of is not competitive with other airlines. Charging to check baggage policy should be reversed and charge to bring carry on be made instead. It would speed up loading and unloading.

Always professional, rarely anything but weather delays, and I fly weekly in/out of O'Hare & MSP. Most non-stops in and out of MSP and the major markets I need to get to, with seasonal service part of the time.

My experience with this airline has been great. I get my upgrades when available and my service from ticketing to boarding and arriving at my destination has been great. Fly this airline almost all the time.

I paid $178.29 for a standby ticket on Delta. A flight from PHX-ATL-CUN. I get through security and wait for my name to be called for seat assignment. My name was never called, me and the 3 others that were on standby. Finally, the woman checking boarding passes at the gate just tells all 4 of us to just hurry up walk to the back of the plane and find a seat. She was almost pushing us. We get back there and I am pulled off because there are no more seats. I then get asked to get back on the plane because someone had a "panic attack" and was getting off. Then I was asked to get back off because some man had a 2 year old in his lap.

I have flown for several years. l preferred Delta. Their customer service is excellent. They’re willing to assist you on changing flights booking you on the next available flight. There was a time that due to mechanical problems l was stuck at the airport. The Delta bought us sandwiches, juice and coffee.

They nickel and dime you to death, unless you are shorter than 5'10" your knees will be bruised by the end of a two hour flight. Cancellation? Forget it, tough luck unless you are a million miles member.

I just flew Delta for the first time in a long time. Compared to all of the many airlines I have flown in the past 10 years, Delta was an enormous surprise. The interior was spotless, the seats roomy, lots of leg room, and the personnel could not have been more friendly and helpful. It was a lovely change.

I am disabled and they made an incredible effort to get me on my original flight while I was rebooked for a later flight in snowy Minneapolis. With the assistance of the flight crews arriving and departing, the handicapped drivers who got me to the plane while it was still being boarded, to the flight crew that was holding our seats. That was diamond service and helped me get out of Minneapolis just after the snow began to fall. Having spasms in a lot of planes I was impressed with the extra room in the 757. This doesn't happen every time but it was an incredible experience.

Staying loyal to an airline pays off in extra perks and benefits. When I first started traveling every week I ended up with 10-15K miles in 7 airlines and no status. I changed that. I have over 4M miles on Delta, and they treat me very well.

I get it: Running an airline is tough. An occasional screw-up is understandable. But when you're Delta, and three out of the last three flights have arrived too late to make connecting flights – "bandaids" like hotel vouchers are insulting. Sorry, but spending the night in random connecting cities as a single working parent whose only objective is to make it home their kids... this is unacceptable. Instead of there-there-ing me with "sorry sir, but there's simply nothing we can do", try harder. Pay for a future flight. Scratch my back. I don't know. For ** sake, just do something that shows you give a **. You used to be great, Delta. Now I'm starting to agree with what my pilot-friends from United used to sing in the 90s: "Delta...we're learning to fly and it shows."

I always fly Delta. Each experience was good. They need to provide extra incentives for economy seating as well as more space and legroom per seat. Please don't cramp my style. The best airline, no doubt.

I flew to Punta Cana last year first class and on one of the flights I was lucky enough to get a plane with the sleep pods. It was incredible. I think all first class flights over an hour long should have these private pods installed. It cost an extra $400.00 per ticket to go first class but the pods made it worth it.

Timely flight. Well organized, safety focused, and outstanding customer service. On one flight with Southwest as the plane was heading out to runway, we were stopped and directed to go into maintenance area for safety inspection. I admire such safety commitment!

I have never been let down of Delta Airlines. There are the regular travel ups and downs that happen with all airlines, but overall my experience with Delta has been exceptional! From preferred seating to upgrades and excellent customer service at the ticket counter and Gates Lexus Airline a pleasure to travel with. Value for the dollar is there making this a preferred travel partner for me.

Delta has rarely failed me and when they have, they have made it up with miles or some other compensation. One trip, I left my iPad in the seat pocket. I thought for sure it was gone forever but within 3 months, I received it back in perfect condition. They schedule their planes with a cushion so generally speaking, my connections are fine. I have occasionally had to run to make it but that's to be expected when I fly every month. Delta has great customer service and their planes are clean and in good working order.

They should board the plane from back to front instead they load front to back. They you have you squeeze by everyone. They can load first class and coach then standard they can start towards the back.

Airlines have resorted to nickel & diming ALL passengers to death. Required to pay for the "luxury" of having a change of clothes, disgusting cardboard snacks. I used to love flying. Now if I have the option, I'll spend the additional time in my car & drive.

On Thursday February 21st, my companion and I experienced the most unprofessional, traumatic and humiliating experience with Delta Air Lines on flight 1660. On that day I traveled with a companion who identifies as Damon ** an ** male. As we were settling in our seats the woman next to him who happens to be a ** woman rudely asked him to move his jacket from her seat. As Mr. ** looked down to move his vest he realized that the tip of his vest was slightly over the arm chair and not completely in the other seat as the woman had rudely gestured. As he moved his vest he responded and said he did not want to sit next to her either since she made a remark over something so small. Once he responded to her she got impatient and started removing her headphones from the TV screen as she called the flight attendant for assistance.

Always accommodating whatever the need or request. Pleasant phone contact and cheerful and helpful flight attendants. Clean, well equipped aircraft. However, the B717 is a dog... Too cramped. Best flight experience was Atlanta to Joberg non-stop. Great service.

Always good at keeping you in the know on your flight information. Generally they keep your flight schedule on time. Their customer service seems to show that they care and are willing to work with you.

Delta is the Best overall on service, Delta is the Best on being on time performance and Delta is the best airline to places I would like to go with some of the lowest fares and I do compare fares and fees.

Had to take a quick trip to OK for a funeral. All of the staff were very helpful, and provided a wheelchair and a person to take me every step of the way. Also allowed me, as a veteran, to early board.

I made our reservations to fly out at 7:00 pm as I work until 3 and it takes 2 hours to get to the airport. After making the reservations, the flight time was changed to 4:45. I will now have to leave work at 1:00. This requires me to have to request a substitute teacher and potentially not being allowed to leave as it is the day before spring break and we are not allowed to take time off to attach to a long week-end or holiday. I potentially will have to forfeit my entire trip including my condo fees which were $1500.