Delta Air Lines Reviews

I was flying from Detroit to San Francisco. I was waiting for boarding and was not sitting in the handicapped section. I guess the agent profiled me as being old and came over and asked me if I wanted to board as handicapped. I politely told her I am not handicapped and would wait for my regular boarding. About thirty minutes later the plane was ready for boarding. The line formed for handicapped boarding and the same agent came over to me in a very loud voice and instructed me to get into the handicapped line. I again politely told her I am not handicapped and would wait for regular boarding with my family, and that this was the second time I had told her I am not handicapped.

On a first class flight from Vermont to Oregon, my sturdy, hard-shell luggage was so severely smashed that one corner was completely inverted and the wheels on the other side were broken off. My toiletries box inside had smashed open due to the force of the smashed corner and several hundred dollars worth of products were smashed and spilled all over my clothes. I waited 45 minutes for my luggage to come out, and when it did and I discovered my broken, leaking suitcase, a friendly Delta agent helped me open a claim and assured me that I would be compensated.

Delta was a good airline but over the past year they have gone down hill fast. My last three flights were delayed and the fourth was canceled. No reimbursement for a extra hotel or anything. Best to find another airline if you want to get anywhere on time.

Staff is rude, flight was delayed. Didn't get any help to rebook. Avoid like the plague. You won't get help when you need it. Useless, really. Next time I choose a better business to flight with will see what.

First of I paid for my family of 9 to come to Disney (I live there in the winter), they took my money for all the flights there and back for Michigan but I can not claim the sky miles because I was not on the flights.... Well you sure took my money fast enough. The other major thing is my family was expect to land in Florida at 4:20. They did not get there until 10:30. First they needed to fix something which took forever. Finally they fixed it but lo and behold the pilot's hours were up and they needed to find another pilot (shouldn't they have anticipated that during the fixing of the plane). They finally got a pilot and had to de-ice the plane (understandable) but then the deicer broke down in front of the plane and they had to find something big enough to tow it out of there.

I waited 25 min to speak to a Delta airlines customer service representative. I had tried all options online prior to calling customer service. The female representative was: Unhelpful, rude, distracted, unwilling to assist me, irritated and just plain unprofessional!!! Wow! This company is probably the worst I've ever had to deal with!

My initial flight was randomly going to be 6 hrs late so even though I paid for direct the next best thing was getting stuck in ATL for 2 hrs. Then the connecting is delayed and they thoughtfully sent a 15 dollar airport restaurant voucher which didn't work at airport restaurants. My time is worth more than that to me! Sorry to learn it isn't to you. I travel all the time and don't need to fly you again. Hope saving on actual compensation for wasting it is worth years of my money.

I have never experienced such terrible Customer Service in my life! When I went to the Service Desk to ask the employees a question about a flight an Attendant didn't want to be bothered. She raised her voice and said that, "You people don't want to read the flight boards!" I told her to do her job while she kept screaming at me to read the board. When my wife and I finally reached our destination to Love Field in Dallas, Texas we had to stay on the plane for an additional hour because Delta only has one ramp and the previous flight had some type of problem. This company needs to train their employees about Customer Service. I will never fly with Delta again in my life and I will tell my friends not to fly with them as well. They are horrible!!

I had to travel internationally - I had 2 choices: (1) Indirect for $1600 to $1900, (2) direct for $3300. I chose the significantly more expensive $3300 option to fly direct to conserve my time and to accommodate a very strict travel schedule I had. On my flight back, my direct flight was cancelled and I had to take an indirect flight. In the process, I lost my exit row seat, my travel schedule changed from 10 hours to over 16 hours, I had to take 2 different shuttles to get to my car. Overall horrible experience.

I booked a flight for my family to fly to California from Pa for a trip for my family. I upgraded to business class and spent a ton of money. I did this because my son has special needs and to avoid stress and sensory overload, etc. When departing CA to PA they called our crew to take care of another flight that the crew didn't show up for. Therefore our flight was cancelled. They rebooked our flight for another day. I had to pay for a different hotel, fees etc to get home. A ton of additional issues to get home.

Booked my flight a month ago from today. Flight leaves tomorrow. Received notification that we’ve been checked in but noticed our exit seats were taken, and we were assigned seats a row behind. Had to call and get a refund. When asked for the reason, I was told about an aircraft switch, to an exact model of the previous plane (Boeing 767)….Even if that were the case, it’s not like they wiped the whole plane and started from scratch. Therefore my seats should’ve still been honored. Granted, this is the first time something like this has a happened, but I’m very disappointed in Delta…Don’t want to say it’s racial, but it’s definitely up for debate. I’m very anxious to see who’s now seated in our exit row seats directly in front of us. SMH.

Delta Airlines is a terrible airline. They recently canceled my flight without any notice, leaving me stranded at the airport with no way to get to my destination. When I tried to call their customer service line, I was on hold for hours before I finally spoke to someone. The representative was unhelpful and seemed to have no idea how to handle the situation. To make matters worse, Delta Airlines did not offer any compensation or alternative options for my canceled flight. I was left to figure out my own transportation and had to spend additional money on last-minute bookings. The lack of communication and poor customer service is unacceptable, and I would never recommend Delta Airlines to anyone. If they can't even handle a simple flight cancellation, how can they be trusted to safely transport passengers to their destinations? Save yourself the headache and fly with a different airline.

First, travel starts 6pm arrival at the airport, flight to leave at 8:20pm. Delayed! So I miss my connection! The gate agent at beginning flight couldn’t even log into the system for 40 minutes because he couldn’t remember his password! Causing me to miss Any Outgoing flights to make My connection. Landed 25 minutes before my connection departs and After I run to the gate with no assistance from Delta, no cart to Carry me, no communication with gate agent at connection. Making It 15 minutes before departure. They knew I was going to miss my connection! No one told me they would close the gate 15 minutes early out of all the gate agents and flight attendants. No one told me not to run!

This is not about my flight. My father and niece are flying out in UPPER class of Virgin today (01/29/23) from Atlanta. I went there to assist them as my father is 89 years old. I went to Virgin Atlantic counter. There are 3 counters with 3 people (left to right), Economy, premium economy and upper class. I went to the upper class counter and from the minute I stood there I saw attitude from lady in the counter. She was like "YOU DON'T BELONG HERE."

Tell me how a company can load a plane with passengers and their luggage, all appropriate customers, and meeting all criteria THEN DELTA AIRLINES, without informing the passengers, REMOVES PASSENGER LUGGAGE WITHOUT NOTICE. The airplane flies to Bermuda where passengers discover their luggage has “disappeared/vanished.” Flight members inform passengers that a huge amount of luggage was removed from the plane-before takeoff, and other “higher revenue” business items were stowed in the plane when passenger luggage was “bumped!” DELTA PROMISED TO SEND THE LUGGAGE the next day which was a LIE and DID NOT HAPPEN. In fact, Friday, Saturday, Sunday, Monday and Tuesday passed and STILL NO LUGGAGE, though many empty promises.

This airline is the worst ever! You can wait for hours and then get incompetent, unhelpful or hard to understand agents. I tried to simply change the dates of my ticket and I had to wait for hours at a time. So if you plan to buy an international ticket, DO NOT USE DELTA. It is like buying a non-changeable ticket. And impossible to modify online either! Shame to this airline. I am so so sorry I bought tickets for my family.

It was the worst experience I ever had. I am 19 Yr first time travelling alone from College to home (BOSTON to PORTLAND). Delta cancelled my flight 5 hrs ahead and rebooked me for next day. Then just about to fly to first leg, they cancelled my 2nd leg flight. At MSP I pleaded to the agents at Airport and finally got a flight for SEA. I reached 5 PM PST in Seattle (After so many cancelation). My next flight to final destination (PDX) was 7:56 PM. They kept delaying the flight till 1:45 AM and finally announced that flight is canceled. Really. They did not book me to any flight and did not offered any hotel. What do I do at Airport.

Delta bumped me from my connecting flight for no reason. My luggage went to my destination without me. I was forced to book another flight the next morning and get a hotel room at the airport. Flight and hotel cost was over $800. I have spent countless hours dealing with delta staff directly at the airport followed be hours and hours of phone calls only to be told, "We cannot help you. Need to file a formal complaint online." I did that and waited almost 2 months for the first response. I provided documentation only to be told after weeks of emails regarding my case all we can do is give you a $100 credit. No explanation was ever given. I asked on many occasions for a reason and was never told anything. I am out $800 directly because of Delta's mistakes and they doing absolutely nothing about it nor does anyone seem to care. I am not sure what to do from here.

I never had good experience with this Airline, but my last two experiences are the whole new level. In summer of 2022 I was booking flights back from Europe for my family and they double charged me for same flights and took them 3 weeks to refund the money. In December they canceled our flights to Colorado last-minute two days in a row, and would not rebook us until well half way into our vacation. Insultingly they tried to offer us a layover flight in Los Angeles, on day 4 and even that without a guarantee that would make our direct flight I paid more for, an 8 hour travel. We spent two days including Christmas Eve trying to get a resolution with customer service (if you can call it that). We lost all the money we paid for our stay in Colorado, and ended up staying in Atlanta for the holidays with no plans, and no vacation days left.

My flight was canceled and I haven’t been notified. I tried to reach customer service and I was unable to reach. I was on hold for 3 hours. I did not compensated for my lost. Delta didn’t not reach out to me to solve this problem. I lost all the money and the plan I had for this holiday.

This is the worst flying experience I have ever had with any airline. I traveled from Halifax Nova Scotia all the way to Cleveland Hopkins, and my bag was mishandled and landed in Atlanta, Georgia. I have over $800 of gifts, clothes, and belongings in that bag. I have no clothes, toiletries, or gifts for Christmas. I talked to the representative in Cleveland at the the Delta baggage claim. They told me the bag would arrive an hour later that night and it would be delivered after. Then the man at the desk calls me 20 min after I left the airport and tells me it’s actually going to arrive the following night at 10pm. That flight gets cancelled and I am told it is going to arrive the next day. That flight also gets cancelled. I call delta and try to get a timeframe on delivery and the representative hangs up on me. Then I call again and tell them to reroute the bag to Norfolk, Virginia where I’m spending Christmas with my family.

They boarded our flight and then told us all they were delaying it for other passengers. This is a pure revenue grab with no concern for the people who wait. The FAA should NOT allow this behavior by airlines.

On both of my return flights to Fort Lauderdale I encountered problems with customer service on the flight changing my assigned seats and much worse stranding a Senior Citizen for 15 hours at JFK after arrival from a 13 hours flight on Delta. I arrived at the Fort Lauderdale flight on time when a Delta employee shut the door in front of me.

Flight canceled. E-ticket issued. 4 months later tried to redeem and after hours on hold was told the e-ticket was easy to use just go to website and they cannot book from phone. They did confirm the ticket number and the amount $1177.20. Hours on hold again and next "customer service provider" could not use. Just gave up. Next time just tell us you are going to screw us out of $1200.00 and save us the headache of your ridiculous hold times please.

What a joke. So my fiance and I booked the flight 6 months in advance because it is extremely difficult for us both to take off work. She is a banker, and I work in EMS. We both got approved for 2 weeks in December for our anniversary trip and not to mention, she is from there and hasn't been back since she moved to the USA 13 + years ago. Delta decided that for *their* convenience, they would take the liberty of adjusting our flight to have a 5 hour layover in new york. I specifically set up the flight so that it would be direct, not a 10 - 12 hour experience. Her family is supposed to meet us at the airport, and rolling in at midnight on 12/1 is not going to work for them. We also booked a rental to be picked up on 12/1 and this causes obvious problems with that too.

Our Delta Flight 707 From Phoenix to JFK a few weeks ago was very nice. Flight Leader Shirley, FA's Daniel, Jill Katie, Jimberlle, Mary Anne and Carley took good care of everyone. Pilots Peter (Ca) and FO Lukah (NYC) were exceptional. Clean, comfortable and felt very safe.

I flew out of Syracuse this afternoon on Delta. Checked through my final destination, Spokane, Wa. The Syracuse flight was delayed by 10 min for boarding and sat on the tarmac for another 15-20 minutes. When we landed at LaGuardia and sat on the tarmac again waiting for a plane to move. I got off the plane and and headed to the gate. According to the signs I had a 15-20 walk to Gate 81.

Delta will steal your luggage!! They will take a bag with 50lbs worth of clothes, purses, make up and souvenirs, and take months to even talk to you about it. 3 months later, they give you $900 and close the case. The luggage alone was worth hundreds!! They steal your property and treat you like garbage. NEVER FLY DELTA AIRLINES!!! Watch out for a case manager named Bernadette ** too. She is ruthless.

I purchased a ticket for my wife from New York to Rome, Italy. I paid an additional amount of money to have the right to chose a seat. Then I am told on the website that the seat can only be assigned after the purchase. After I got the ticket purchased I went online and discovered the seats could not be selected. It turns out Delta was reselling a ticket on a ITA flight and that ITA was not honoring seat assignments from partner airlines. I tried to talk to agents who were useless, only apologized but never got a serious service representative to fix the problem or reimburse me for the extra ticket selection premium I paid. And any time I try to discuss this with a service representative, I get put on hours long waiting lists, while they respond in only a few minutes for any other inquiry. This is the closest it come to unethical and possibly deceptive and deliberately inefficient behavior.

Delta changes flight time multiple hours, says if over 120 minutes flyer entitled to a full refund. 70 days later still waiting. Have invested over 4 hours on hold/speaking with customer no service. They acknowledge they owe me the $ 1600+. Still waiting on hold. DELTA SUCKS!!!!

Hardly know where to start. Flight out of Atlanta to Rome turned around 2 hours in - de-icing trouble. Ok - safety first. However when the over 100 passengers disembarked in Atlanta around 1:30 in the morning there were only 2 gate agents to arrange hotels and alternative flights. We finally left the airport at 5:30 am to get a few hours sleep in a hotel. We made it to Rome the next day - for our connecting flight to Sicily. Our luggage however stayed in Rome for 4 days. Our AirTags showed it didn’t move. Delta was non responsive. We finally got our luggage over a week into our vacation.

Always paid the premium for the service. No service any longer. Platinum Members. All in our family. 10+ years of loyalty. Never came back from covid-poor standards. Off-shore/Philippine "inefficient, untrained, unprofessional" support. Only training is on apologizing, not solving issues. So sad. I was such a Delta supporter. They lost my business.

I wish ZERO stars was an option. I've been dealing with Delta for over 10 years with my unaccompanied minor. We used to always have my Mom and I escort my daughter to her gate with no problem and now they only let one of us take her (when the day is already hard enough). Delta just loves making up their own rules, because we called them and the agent we spoke to said that that is NOT their policy and that YOU CAN have two people escort her. ESPECIALLY WHEN WE ARE JUST TRYING TO HELP GET HER THROUGH THE DAY.

passes to the NY flight and the connecting flight to Israel and ran to security.

I am a tourist and I was treated like I was cattle in a line. I can’t imagine how they treat residents. Disgusting women at the counter felt like she had the right to berate me and treat me like I was doing something wrong because I walked up to the counter without being called even though she gestured to me to come to the counter. Start looking at the people you hire as customer service should be your first priority. I’m so glad I have no other internal flights with Delta. Avoid as much as you can unless you don’t mind being treated like.

Delta Airlines is horrific and should be reviewed for ethical standing with BBB. They kept us on tarmac with no valid reason except for minor issues for 4 hrs. Advised over and over just waiting for approval to take off, as all surrounding flights took off without a hitch. Then said they had to do a manual countdown due to electronical countdown not working. Then Advised we would be returning back to gate where we would be updated with flight status. When we arrived the gate staff was RUDE, NASTY, UNINFORMATIVE, INCONSIDERATE. Yelling at customers.

I booked a flight months in advance and chose a window seat for my seating assignment. My husband checked in online the night before the flight and the seats were the original seats from the original reservation where I was at a window seat. At the gate during boarding. I was handed a ticket that my seat had changed to the middle seat right next to the window seat I had reserved. I told them I don’t want to sit in the middle and they said the flight is full (of course, the flights are always full) and they told me there was nothing they could do. So they changed my seat at the last minute to a middle seat and weren’t about to do anything about it. Another reason why this is my least favorite airline to fly. To fly. I avoids them as much as possible.

Kiwi.com and Delta Airlines are truly a match made in customer-care purgatory. Sorry for the abrasion, but my small talk currently just Kamikaze-jumped headfirst out the 8th story of my Seoul, S. Korea 3-day layover. A layover I never required, much less a layover outta MY pocket with days of expenses to be incurred here, but this is how manic & irrational some airlines are with this Pandemic. I’ve never seen such wild inefficiency, since perhaps 9/11.

Delta is the most ridiculous company to fly with. The customer service is horrible and they take responsibility for nothing! Ruined my entire trip. Never again will I fly with Delta. You’re better off on Spirit.

I use to love Delta. This year it is clear that something is very wrong with their operations. Having medallion status will not get you any better results. I have experienced significant delays time and time again. They are unapologetic for the inconvenience that they cause you. They offer you nothing in return for your troubles. They refuse to refund you unless a trip is delayed 12 hrs. It is absurd that the threshold is so high. Especially considering that all they do is have delays now. I was loyal to Delta because the customer service was good. They were never the cheapest option but it felt worth it at times to spend more to fly Delta. I can no longer say that. Now Delta operates like every other airline. Save your money and find the most affordable flight and use a good travel card to rack up points.

Worst airline. Me and my family went to London. I called Delta and was told that I could carry 2 check in bags with me because I am a Delta SkyMiles member. In the US I did not have issue but when coming from London, I was told that only one bag was allowed and I fought with them but nothing and had to pay for one bag. This is not the first time it has happened where there change the rules.

Flight initially delayed for >3 hours. Finally boarded and took off. At 5 pm the plane landed in Charlotte as it was diverted mid-flight claiming for passenger safety. Not sure how they did not know they can't land in LGA before taking off. In Charlotte, they delayed planned take off for 3 hours, each time pushing it back by 1 hr increments as we sat on the plane. Finally at around 9 pm they announced the flight is cancelled as they don't have a co-pilot. It took another hour to collect our bags from baggage claim. In return they sent an apology and a voucher for a hotel in Denver!!!! Finally this morning they sent another $50 voucher as if that makes up for anything and ruined our plans. I lost my hotel booking in NYC that was paid for. I had to pay for my hotel in Charlotte. I lost my Broadway show tickets. I also had to pay another $800 for a return flight from Charlotte to Denver because my travel plans were for one day only.

My husband was deployed in Romania and had to come home due to his mother having late stage 4 breast cancer. I booked his ticket for him for $300. Upon checking in at the airport in Raleigh, the clerk could not find his ticket. His mother died that morning, and we had to get him on that flight to his parents' house. The only other seat available on the flight was a $1700 first class ticket. I was forced to buy it so he could make it to her funeral. Upon getting to the gate, the gate clerk found the original ticket but could not refund the first class ticket because we had checked a bag under the first class ticket. We tried finding an agent in the airport to get this fixed, stood at the desk for 15 min, and no one showed up. We had to board our flight.

We had two bags lost and the case not resolved for more than one year and lastly they declined it. Last time I reached out to them they said they will assign a new claim manager but when I called today to follow up CR said they did not assign a case manager but declined our case. What I knew from my travel agent that the DOT regulation asks Delta to compensate us $3,800, our lost item cost about $5,000, but they gave us $268.09. Shame on them. I was a very loyal Delta customer but now I'm not going to use them anymore for my family trip.

I recently purchased a ticket for Delta flight. I paid $1392 for a refundable ticket. When my surgery was canceled I submitted an online refund request on July 6th. Per the company website, Refunds issued to original form of payment will take 7 days. I waited 2 weeks and called. After waiting on hold for over an hour, I was told the refund department was behind and that it might take 20 days.. I waited 21 days and called back again after another hour and a 1/2 on hold I was told that my Refund was processed and that I would receive it by end of week.

I've been attempting to get ANYone to from customer service to respond to my concerns. I've tried for over a year to get credit for 2 trips overseas with zero results. I recently purchased 2 tickets for a friend and me on my cc, and she isn't enrolled in the Sky Miles program, yet I only got credit for one ticket. On our return flight, we were delayed in Rome causing us to miss our connecting flight in the United States, forced to downgrade to main cabin after purchasing Comfort+, I can't get ANYONE to address the refund I deserve. THERE IS NO CUSTOMER SERVICE AT Delta AIR LINES, just a bunch of clowns.

Delta changed our flight time, from 6 am to 7 am. We were ok with that. On the day of our flight, they sent us an email at 1:27 am, changing the flight time from 7 am to 12 pm. We missed the cruise ship. Cost us thousands of dollars, and ruined our family vacation.

6 day horror no resolution. They lost my mom's Walker at the gate. I made a claim and they said they would deliver once found. They use BEX. A customer resolution official Violet got involved on the 5th day, last time I heard from anyone was day 6. No resolution no compensation. I will never fly Delta again.

I will never fly Delta again. First, their first mate didn't bother to show up for work, so my flight got delayed one hour, which means I would have been late for the connection. I go to the Delta desk, and I ask to retrieve the bag, and the desk attendant says, "are you serious?" I then proceeded to argue with him whether 11:05pm after 10:45pm since… you know… I can't board the second flight until another one lands.

Delta, never again. I have never been handled by an airlines the way we were handled at Atlanta Georgia. Every Delta person was calloused to the point where no one wanted to help. They didn’t care, and it is what it is. The impression I have is Delta has my money. I get what I get. I even paid first class. Return flights are not first class.

I cashed out 55,600 miles from my AMEX Delta Platinum card. I received a $500.00 digital Certificate with an order number and date. I tried to give it to my daughter to use to book a flight. They did not accept it. I spent two hours on the phone with Delta Airlines and American Express to attempt to resolve the issue. Not one of the five people I was bounced around to knew how to resolve the issue. "Let me transfer you was their response..." Very unprofessional. I plan to cancel my Delta card. I'm done. I thought there was integrity left out there. I guess not. I lost $500.00, however, they lost a dedicated member since 1983. I'm very disappointed...

1st Issue: In May of 2022 I had a Delta flight ticket. Flight was at 6:00 am. They had canceled the flight and sent a notification after 10:30 pm the night before where I already had gone to sleep. In the morning morning I received a notification that my flight is at 6:00 am. I was a mile away from the airport in Uber I received another update that my flight is at 2:30 pm. I was going to IAH to BUF. I decided to stay at the airport to take the changed flight. Flight was delayed several more times through the journey arriving at BUF nearly at MIDNIGHT (12:00am) where I was to arrive around 11:30 am that morning.

Our flight was cancelled at 1am. We saw the notification at 3am. The hotel we were staying at was booked out and they were nice enough to allow us to stay an extra night in our same room. Unfortunately, our room was priced up to $1500 because their peak season started. We had no other options in that moment to look for another hotel in a foreign country at that hour, and there were no other rooms available.

The call to check on delayed baggage was given a hold time of 10 hours??! When it was 4 hours another try, I let my google phone hang on. After 5 hours it beeped to let me know someone picked up. It took 3 days for it to be delivered.

Canceled my flight three hours prior and left me stranded having to find a place to stay at until I could get out the next day and my pets at home were left unattended because of this. They have made no effort to compensate for this and I spent 4hrs and 45min on hold only to be hung up on. Customer service via messaging has lied about how much compensation they can provide. Horrible service and I will never trust to fly with them again.

In January 2022, I booked a flight home...first class. My flight was rescheduled. I was given a seat in coach on both flights! Last week I was flying back from FL to TN. Delta kept delaying my flight later and later. It caused me to have to call out of work at a hospital (I am a nurse). I informed the CSR that I just want a refund. He said that they could do this. Just called Delta, there was no refund in progress. It took 50 min of waiting for that call to begin. When I asked about the first class flight in January, I was told that I had to call another number. I did so. That wait for response is over 3 HOURS!!!! Seriously! Customer service has NO meaning at Delta!

Delta's non-international first class is to me, a waste of money. I travelled from Sarasota, FL to Kansas City International return and spent $293 extra for first class over the comfort plus seating. Both trips were via Atlanta. I had never travelled first with Delta, so thought I would give it a try. You get early boarding, but as your seat is designated, that is really unimportant. There are as much booze and hot/cold drinks as you want, but no food, only snacks. The second leg, ATL-KCI, was over 2 hours. Delta should serve at least a sandwich/yoghurt etc for that duration. As the journey is under 900 miles you are stuck with snacks.

Just disgraceful customer service. Flight canceled, their flight to JFK was canceled stranding a few dozen people and no help whatsoever. They even kept the 99 dollars they charged for extra weight on my luggage. The audacity and lack of professionalism of these people is on a whole different level. Just spare yourself the experience and fly with a different airline.

After the RSA conference, I took the Delta flight back to Boston. Even though my office travel agency had booked a window seat for me, it was changed to middle and I went to ask for a change. I was told it was full and a lady walks to them and given a choice of window or aisle ??? When I asked about this, the lady in turn blames me for waves dropping and yells in front of everyone threatening to call the law enforcement officials and get me arrested!!!! My legs started shaking and couldn’t stop crying for getting insulted in front of all other passengers! Never in my life, I was mistreated like this. I am a mother of 2 kids, a professional working in a reputed company at a high position and I was treated like a criminal. I will definitely talk to my lawyers.

I arrived at the airport 2 hours before my flight which is usually 1 hour more than I need. When I arrived the self-check kiosk wasn't working and the line for Delta bag check had at least 200 people waiting. There were only 3 bag checkers working and no one from Delta was giving information to the people in line. I waited in line for 2.5 hrs. to be told they can't check my bag my flight had left, I then waited in the rebooking line for another hour before realizing that my trip was ruined. The hold times are ridiculous. I'll never fly Delta again.

If 0 was an option on likeliness to recommend I would have put 0. Upon retrieving my bag from baggage the hardcover of my suitcase was completely broken in and a wheel was broken off of my suitcase, the bag zipper was also broken and my bag was partially open. My boyfriend's suitcase was left in New York. I went to the baggage office where they told me I had to fill out a claim online. After waiting three hours on the phone to talk to someone I was able to file my claim and found out that the baggage service at the airport should have done this when they said I had to do it online. A month later I called back and wait another three hours and they say they will be getting back to me soon.

On April 7th I checked in at Atlanta airport very early. Arrived at the gate, printed on my boarding pass so there were nobody at the gate. Monitor showed Atlanta flight on the screen. Later on, I suspected something was wrong because there were not more info on the screen. I didn’t hear no announcement or text or email informing that the gate was changed. I asked a worker and told me that the gate was changed. I walked as fast as I can because the boarding time had passed. Arrived at the gate and flight was still opened. The flight was delayed. I approached to the assistant and when I tried to talk, she didn’t let me talk, just told me to move to the other side and she started checking in two men and let them inside the airplane. I knew they were standby passengers. Then, she started talking to another man that was trying to get into the same airplane. Then I explained to her and shower her my boarding pass and she didn’t even looked at it. She just told me to wait and went inside.

They left us all stranded in Atlanta overnight without giving us food vouchers or motel rooms. They said it was due to the weather and not their fault. That was a lie. We had a strong tailwind the whole entire way to Atlanta that only helped make up for the hour it took the one poor baggage handler to load the whole plane by himself. Any time you try to reach customer service, you are on hold for a minimum of 3 hours, but don’t waste your time, they will only make up excuses or lie to you. Worst flight experiences and worst customer service of all the airlines. Most unhappy employees too.

Delta let me pay for a first class ticket, allowed me to check in and receive a first class ticket. And then at the last minute they bump me down to economy! No explanation!? No refund?! No credits! Just a run around and pass the buck with the explanation that need to call customer service. Wait time you ask? 4 hours!! And then I find out that’s a “great” wait time as it is usually 8 or more hours. What?!

My husband and I are on a trip together yet thanks to Delta I am stuck sitting by strangers. My husband is in the top tier for Delta yet they can't figure out how to link two reservations together. Very disappointed. Going to find a new airline before we bother trying to travel together again.

My nephew's 6months old baby was having fever, we were looking to change the flight and had to wait 3hrs to talk to an agent. We also tried over online but could not make any change. It is absolutely nonsense.

If I could give Delta negative stars I would. I’ve been a customer since 2007 and recently moved which I guess triggers some security breach with Delta. I then tried to reset my password which prompted me to call their call center where I was on hold for over an hour and a half. I then worked from Eric from Africa who speaks French. He was great and helped me to reset my password then I asked to transfer to a manager to see why this simple process took so long. She blamed it on the weather and told me to have a good day. Safe to say I will not be flying Delta again. Jet Blue is a much better option. Can’t swear so I despise delta and recommended you never join SkyMiles.

Delta resolved my issue.

My husband went to Florida for a Navy reunion. The return flight was canceled. He asked about a hotel and meal. Delta says they provide if longer than 3 hour delay. They said no and he slept in airport!

Can you imagine a help line with a 7 - 9 HOUR wait? Delta either has a very serious problem with their reservation system or they really don't care to talk to their customers. Or, there maybe another issue at play. We made reservations using SkyMiles. After several days of not getting a confirmation number or ticket number we found that there was no record of our reservations. Trying the help line, as discussed above, was not an option. So we decided to rebook the very same flight. Imagine our surprise when the flight now cost more than twice the SkyMiles than the original reservation. So maybe the reason for the "lost" reservation was to be able to jack up the cost of the reservation?

When I booked my most recent flight from Minneapolis to South Africa the flight time was approximately 26 hours each way, going out they managed to keep to this schedule, but before I travelled Delta changed my return journey from 26 hours to over 32 hours. If I had known this earlier I would have been able to book a better quality low cost carrier. I will not be using Delta again on this flight, their marketing is deceptive at best.

I booked with Delta through Expedia. I booked a selection that was to let me choose seats as I am traveling with 15 yr old who suffers abdominal pain, nausea and vomiting if she gets stressed. Well Delta now says I need to pay another 60. To pick seats for our round trip. And said my issue is with expedia. However everyone sitting around my daughter will be the ones with issues now as they will either be sitting by someone clutching their stomach and crying or vomiting on them. But delta does not care and Expedia says they can refund My money and I can re book.

Avoid Delta and Salt Lake City at all costs. The Delta employees (clerical, not aviators) think they walk on water and threaten to call Security on everyone. You could wind up on the no fly list because you are not pleased that Delta did not keep its time schedule and you are majorly inconvenienced. I understand that Customer Service Reps take a lot of heat, but they should not immediately decide to close down when someone approaches their designated Customer Service station. If I’m going to be treated like that I might as well fly on a basement carrier!

I don't usually make post like this but I am absolutely SICKENED by the service we have received from Delta Airlines today. Leaving our home at 1 am to make it to the airport in St Louis early for the flight, my mom was greeted with a 1.5 hr wait at the bag check and ticket desk. She didn't even make it to security. Once they FINALLY addressed the 50+ people waiting in line, it was to tell them all that after their hour and a half wait the plane(s) had left without them. They stranded 50+ people at the airport. And when they told my mom the lady at the counter scoffed at her as if it had been her fault!

My sister-in-law booked tickets through a third-party vendor at a discounted rate for our upcoming wedding. The ticketing agency did not follow through and book the tickets. She was not notified. I called the third-party agency who blamed Delta and claimed they had notified my sister-in-law which they did not. Further review on BBB website shows that this company does the same exact thing all the time.

We always flew Delta and are also card holders but their fares have doubled since last year yet other airlines have reasonable fares. Delta also eliminated basic fares. Will not be flying Delta anymore as other airlines are offering better fares and better promos for card holders.

I was leaving this morning from Atlanta to Panama City Panama and was at the airport on time. Very early. Got there about 5:40am. My flight wasn't leaving until 9:45am. I checked in my 2 bags, etc. The ** male agent sounds foreigner. I believe from Africa. I hear an accent. He gave me my check-in ticket and wrote gate F14 and explain to me how to get there. He was acting sort of strange. He was done with my checking and was walking pacing as if he was thinking so I asked him if he was done with me. He respond yes, so I asked for my passport and ID card. He's acting strange like not wanting to give it back. I sat there at the gate for 3hrs and 40min. and notice the screen never change to show Panama so I step over to the counter, talk to the female agent and ask if I am at the right gate number going to Panama city Panama. She said, "No ma'am. This was never the gate to Panama city Panama."

Our trip began in Fargo ND on 2/12/22. After boarding the plane and waiting quite a while we were told to de board because of mechanical issues. Because of this we missed all our remaining flights and ended up waiting 4 hours until the plane was ready to fly again. We finally make it to Minneapolis MN and are forced to get a hotel for the night, which Delta did pay for after talking to 4 people. But they would not give meal vouchers or anything else to compensate for our lost time and money. We also had to pay for our own ride to and from the hotel. So it’s 5am the next day now and we go from MSP to ATL. We have to run to make our connecting flight and then deal with pretty unhelpful gate attendants. But nonetheless we make it on board, where after sitting for about 15 minutes we are told there is ANOTHER mechanical problem with the plane. So we sit and wait another hour before they finally get on and tell us to de board again…

I have always loved Delta Airlines and use it often. My past trip was absolutely horrific though. I decided to use my Amex points to upgrade to 1st class, along with an additional $600. I took my 1st leg no problem. Ready to board in Atlanta, going to LAX, and was asked over the pa to please come to the podium. I did and was told I needed to board immediately as an immobile person was being put next to me. They hurried me into the plane and surge enough they bring this guy, who reeked of **, and put him next to me. The flight attendants then upgraded 5 or 6 people to 1st class, the upgraded people started demanding stuff and that was the end. The guy next to me passed out upon takeoff. I couldn't have got out to use the restroom even if he was awake. I went the entire trip not being able to get up and use the restroom.

The flight attendant for flight DL2364 from Indianapolis to Atlanta exhibited an aggressive and rude communication style towards the passengers, which is way below the standard of the industry. I have a Delta Gold/Elite Plus status due to my profession requiring air traveling 3 to 4 times a month. I have never witnessed anything like this before and I thought is important to write a review because this does not fit with my general opinion about Delta, which is still my preferred company for air traveling.

I have been trying to obtain an itinerary post travel, I have been on hold for three hours and cannot get a representative in chat either. Absolutely deplorable customer service. I will NEVER use Delta for my personal flights and recommend that travelers I serve avoid them as much as possible. If I could give you zero "0" stars I would. This is unprofessional and unacceptable.

I paid for a round trip to Liberia Africa. On my way back from Africa I arrived at the airport three hours prior to departure. The ticket agent would not allow me to board the flight because there were issues with Delta Airlines not allowing me to board my already round trip boarding pass. I gave them my confirmation number, they found it in their system, and they could not tell me why I could not board the plane. I ended up having to stay an extra night at a hotel nearby, then I tried calling Delta multiple times with no answer. I ended up having to pay over $2000 to get back home in addition of my original ticket. There are also a lot more issues to add to the laundry list but I will keep this brief.

I have never had an issue with Delta. So much so that we decided to make them the only airline our business and we use personally. That being said, tonight was a nightmare situation that is still not over. No one will fix it. They just say they are transferring me and then no one ever comes back. I was trying to book a flight for my husband and my 25th anniversary using our miles. In order to use both our miles the app wanted me to pay to transfer his miles to my account to use for him.

I was notified by email two weeks before my flight that my itinerary had changed. Originally, my return flight was from Ft. Meyers FL to Detroit MI then to Freeland MI with a 45 minute layover in Detroit. Then Delta changed the layover time in Detroit to 8 hours. Very unreasonable for a non act of God circumstance and a fully booked flight. What I requested from Delta was to give me credit or a refund on the Detroit to Freeland flight, and I will arrange to be picked up at Detroit.,Simple request I thought... Delta changed the schedule not me. This is a fully booked flight 2 weeks out, I'm sure they will sell my seat, however, the representative said there is nothing she can do. This is a case of a case double dipping. I will continue on and write a demand letter to Delta and hope for the best.

My connecting flight was canceled while I was still in flight. I begged EVERY Delta representative to please connect us asap as our son has seizures and is on seizure medication and is staying with our older daughter. We have to pick him up tonight as we sent only enough medication for today. He needs his dose tonight. They were polite but kept claiming unable to accommodate our life threatening situation. Maybe they are ignorant of how dangerous this can be? We didn't throw a fit. But kept telling them our son needs his next dose and pediatrician office is closed. We are so utterly disgusted.

Three cancelled flights in 3 days and they do nothing. Now I am stuck, cannot rebook using the app. Called and waited 4+ hours and then got disconnected. Tried the text feature and dealt with 4+ hour wait times as well. Agent found a flight 4 days after original flight but only first class available. Did they offer this free of charge? Nope, wanted me to pay for it. No one should have to wait hours upon hours for customer service to get absolutely nothing except for a survey. It is a disgrace when other airlines will gladly put you in first class when they have to cancel flights. Horrible, incompetent airline. Will never fly again!!

Worst airline in the sky! Do not fly with them! Zero customer service! Canceled our 5 am first-class flight from Seattle to Austin at 11 pm the night before. Only option available was a main cabin on the wing, by charging us emergency fees, even though they cancelled our flight forcing us to rebook on a different flight, crappier seats, baggage & emergency fees, no inflight meal/drink options. No discounts nor refunds offered. We will be cancelling all future travel with Delta, cancelling the credit card and sky miles. Worst airline in the sky! 1 star is too much credit for this trash company! Never flying Delta again after this experience and we travel a lot! Run away and never use this company for any circumstance! Comparable to Southwest! We recommend Alaska Airlines!

My booking for Atlanta at the last-minute was never possible without the assistance of Delta Air Lines. The Delta Air Lines travel agency team in the United States gave me the best deals for the Last-Minute Atlanta Flights Booking as well. I booked Delta Airlines Booking for Atlanta and saved around $40 on my tickets. Thanks a lot again!

Hi, On 11/17/21 I was flying DFW to MIAMI. At layover point in LGA, I was offered an alternate flight to original destination. Under the impression that this is an adjustment for Covid concerns, I agreed to the flight change assuming there are no reward or cost involved.

Delta Airlines is a money hungry, greedy company that doesn't care about disabled people at all. On 04/2021 bought tickets to Jamaica. Upgraded to first class during checkout. We never been first class. Trip was planned for 1/27/22 - 2/4/22. My wife and I are both disabled and have a fixed Social Security income only, this trip was a surprise to happen during her birthday after dealing with Covid 19 for over a year of staying indoors. We didn't go anywhere other than dr appt since we both have poor immune systems. This trip was planned on the tail end of Covid 19. Who knew there would be variants still to come in the future. Well on 12/09/21 we cancelled our trip as the Delta variant is in full swing and the new Omicron was taking off.

Last July I had to enter the hospital emergency ward with a lung disorder that had me in the hospital for 16 days. I could not fly on my appointed date and attempted to reach out to Delta to request a credit so I could fly when healthy again. The telephone waits were up to 7 hours. I wrote to Delta Customer Care 4 separate times, sent 2 separate fax communications to customer care (with confirmations they were received) and finally wrote a letter to Ed Bastian, Delta's CEO. I outlined the situation and informed Delta I am a senior citizen and disabled. I have never once received a response from Delta. Not one single response. Delta has demonstrated what may be the most horrible example of customer service in existence. Absolutely disgraceful. I will never travel with this airline again.

On October 17th 2021, I was returning home to Seattle from San Jose on Delta flight DL3768 at 7:30pm. After we boarded the plane and sat in the cabin for a few minutes, the pilot informed us of a 15-20 minute take-off delay. Not a big deal. There was a thunderstorm in Tacoma, and SEATAC had slowed the number of landings they would accept. This seemed fine to me and completely reasonable.

I decided to apply for one of Delta's credit cards because of what it offers. Instead they gave me an entirely different card with zero benefits that I did NOT apply for. Interesting. Had they given me any kind of info that was the card I was applying for I would not have wasted my time applying simply because it offers absolutely nothing.

Booked a flight to San Juan leaving December 10, 2020 returning December 19, 2020. Booked this flight in July to be certain I would get the flights I wanted because I needed to be home for Christmas plans early on the 19th. On November 1, 2020 was notified by Delta flight had been changed to a later flight also my husband and I were no longer seated together. To make matters worse a later flight on the same day had gone down $345.00 from what I had paid. I did not change our flight because it was very important to us to get home early on the 19th.

There were a few flights that were overbooked so I chose to volunteer my seat and get on a later flight. Customer service from beginning to end at the Fort Lauderdale Airport on Oct 14 & 15 2021 was impeccable. Tate went above and beyond. Well done Delta!

The flight was scheduled with Delta from Milan to LAX on 10/27/21. Price paid $500. At the airport, I could not find the terminal. There was no Delta terminal. No one could direct me to a Delta terminal. Although I arrived at the airport in plenty of time prior to my flight I found an empty deserted terminal in a reclused corner that was unidentified and apparently used by delta 50 minutes before departing time. After looking for almost an hr, I found the terminal empty at 11:12am and the flight was leaving 12:50pm.

We flew tonight with our 1 year old child from Key West to Las Vegas, one stop in Atlanta. It was a worst experience in our life. Seats on the plane were smaller than usual, tv screen didn't work, plus they lost our 3 checked bags. Those bags all went into the different places, we will have to collect those over the next few days one by one. Never had such a horrible experience on any other airline, but Delta.

Delta Airlines is a low-cost carrier thus they have an economically fair price but they can take some chances. The seats don't recline at all and my tail bone was bothering me on the, there was very little room to move. I would recommend you not to opt for Delta Airlines if you have a long journey. I made an immediate return flight with American Airlines as it was much more comfortable. The prices for last minute flight was high that why I looked up online and came across an online flight reservation portal (AirlineTicketWorld) that offered me American Airline flight ticket at an unpublished price. You guys can also check out AirlineTicketWorld or call the flight reservation team at +1-888-720-1433, they offer exclusive fair prices for various renowned flights and also offer incredible discounts.

I booked international ticket transiting through London early August for December. Monday my ticket was changed without notifying me. We are three passengers. Transit time in London changed from 3 hours to 19 hours. What am I going to do regarding stay and another Covid test now. I called to fix issue. Changed my original departure date so my layover is again 3 hours. Spent four hours on hold and finally got this resolved. Nothing they can do they said. Now I thought okay everything is in order. Now two days later same issue. So now after waiting more than two hours on hold the agent is trying to fix issue again. She does not know what is happening but it is a mess. All issues cannot be resolved online. Delta needs to hire more customer service rep and fix the system. If they cannot help then they should not partner with other airlines.

Delta lost a long time customer. Due to a long delay, we figured we’d hit up the Sky Club since we have an infant with us and needed a place my wife could feed our child and have something to eat herself. Since we’re Delta Platinum card holders we figured it’d be worth the $40/person. Unfortunately our card was lost on vacation. It’s on our boarding pass, digital wallet and apps but that wasn’t good enough for the rude front desk attendant. Quite honestly, it’s sad to know that when you’re in most need of Delta support they’re just not going to be there for your customers. We’re going to take our travel business and card loyalty somewhere that wants it.

I have been using my Amex since 2006 and have been accumulating miles to use for travels. I never bothered checking Delta's statements but I recently called to find out where my miles went when I have hardly used it. To my surprise, when I login to my account on Delta.com, there are no records of where the miles went, unless very recent. I called their offices after holding hours on the phone and no one, including the supervisor, had an answer for me! I even sent an email to their CEO, Mr. Bastian and then a few days later I sent a message to him on Instagram with absolutely no response! I don't trust them anymore so I suggest for everyone keep their Delta statements and make sure you keep records of them at all times. P.S. what is this all about Delta's hold time of 5 hours. I even decided once to hold on, but no one picked up!! Not sure how these organizations run their companies anymore!!

Booked a September trip with Delta in August. I know international travel has its issues right now but this is ridiculous. The airline has changed my itinerary twice now without my consent the first time sending me to an airport miles from my destination costing me a huge amount of money to book long distance transportation to get where I needed to be. Hours waiting on hold for customer service who told me they could not help without change fees and possible having to transit through a banned country which clearly Will not work.

My flight was at 6 A. M. and I got there way earlier than that, around 5:16 am to only to be told the plane has already left. Smh. Time punctuality at its finest smh. Never again. P.S. The staff is rude.

My 8:30 flight boards at 8pm. Plane is at the gate, it's 8pm and nothing. There's no one at the counter and no update on the board, it says "on time." At 8:16 the counter rep shows up to inform us that they diverted our crew and they were trying to find another one. What?! Forty -five minutes later we board and start to taxi but, a lightning storm hits and now it's another hour wait.

My trip with Delta Airlines started on August 15 at 5.30 am. When I arrived at the Newark airport, it was 8.30 am and still waiting in line to deliver my luggage, it was when the Delta Airlines staff reported that the 8.30 am flight closed the doors in addition to the other flights and all the passengers stayed at the airport. They had 3 operators receiving around 200 people. It was at 8.30 am when one of the operators came up with the great idea of ​​moving the people who had left the flight out of the line.

I purchase the Vacation package from Delta Vacations for vacation to Aruba. I was told the COVID testing at Marriott Stellar Aruba is part of my vacation package and they charged me $360 for the testing. Please help me get my money back for the COVID testing.

I would like to give a kudos to Brandon, Sheri, and Stan at the Austin-Bergstrom International Airport. They were a huge help in helping my dad with the unaccompanied minor process as well as helping to locate my son's lost ID. Thank you all for being such a huge help even amidst all of the chaos! Sharri

After takeoff mult passengers near me either removed or lowered their masks below their noses incl the person next to me. I made the flight att aware who made an announcement but the people did not comply. No further action was taken. Very dissatisfied with lack of enforcement.

OMGOSH absolutely love Delta!! Thank you for making good on your cancellation policy. Using the chat feature on the website was Fabulous! I knew I could count on Delta for great customer care. Will be using Delta as much as possible from now on! If only there were people who wanted to work customer service on your phone lines you would have a home run!! Will recommend to friends.

I just flew Delta today and the crew was extremely rude, threatening to kick people off the flight without bothering to ask politely to comply with the rules. And their phone system is totally of the hook. I called several times and was transferred directly to the survey and when I did finally reach the queue they told It's a 20 minute hold but it actually took an hour and a half until someone answered. When they did finally answer I must admit that they were very polite but not very knowledgeable in airline policy.

I have been receiving text messages of a flight I never booked, I called to make sure no one else was using my info to travel, I was on hold for 3 hours and no one took my phone call. I texted to the link on their website and an automatic text came back that a rep would contact me. I'm still waiting after hours and hours. Horrible customer service.

Lynne ** was the customer service representative that assisted us with our tickets when we called the 1-800#. When I say at 2am in the morning Mrs ** was personable-kind- patient- professional- knowledgeable and persistent on getting us the BEST prices for our LONG flight to Alaska would be an understatement— Mind you, it was 2am in the morning and she NEVER missed a beat! Phenomenal customer service- is so hard to find but we found it- with Lynne! Thank you so much for your professionalism… The ** from VA.

I bought my tickets from LAX to CDG (Paris) from Delta.com. I like direct flights by Air France. Delta didn't offer direct flight for return but Air France from Paris to Toronto on 29 July and Westjet from Toronto to Los Angeles departing 2 hours after arrival of Air France. Nobody told us about Westjet cancelled their flight many days prior to the 29 July. We got the news at Toronto airport when there was no agents or counter by Westjet. We were abandoned without any help and confronted with Canadian vey Covid rules. I am fully vaccinated and had negative PCR test with US passport but was not permitted to get out of the transit area. No Delta or Westjet counter or agent were present.

I was traveling non rev and missed flight from ATL to BMI. My bag went. I called (on recommendation of the premium line) the BMI baggage and the woman (hate I did not get her name!) found my bag and routed it through Atlanta to Asheville Unbelievable. Yesterday and flight was 1411 to BMI if that helps ID her. Great Delta experience. It is always about the people.

I booked a flight with Delta through Expedia from Cancun to the US for our family vacation right before the pandemic. The trip was cancelled due to the pandemic and we were issued credits. I re-booked the trip and Expedia helped me use our credits and pay a little more for the new tickets. After that exchange Delta took control of the tickets from Expedia and sent me a trip confirmation for all five of our family members. I could see our seats on the plane through the Delta app. When we were in Cancun ready to fly home Delta told us our youngest child had a boarding pass but no ticket. They charged us $877.28 so we could get a ticket to fly our minor child home out of a foreign country. It feels like a bait and switch.

I’ve been trying to reach y’all now for 3 days and was just waiting on hold for an hour and you hung the phone up on me. I will not say what I want to say on here right now because I might get in trouble for using foul language. Delta is an awful airline at this point and I really really don’t wanna spend money with you guys anymore.

Delta Airlines stop packing your planes with no pilots. Sitting 2 hours for someone to work. Will never fly with you again. 3 times same month out of Atlanta. Tired of this. I feel like a hostage when I fly with you. Comfort class nothing.

I booked an affordable non refundable economy flight on Delta on July 2021 for a flight in August 2021, but they changed my itinerary twice within one week. Several times, I've attempted to contact Delta for making changes to my flight. However, it has become impossible to reach a live agent or have them return my phone callback requests. To cancel the flights, I have to pay some fees. They have sent me automatic email twice stating: "Your upcoming flight was impacted by a scheduling issue that inadvertently moved you to a different flight." Delta, I cannot trust you anymore. Alaska has much better customer service than you by far.

Wait times on the phone are now 6 hours minimum. Their message us feature in the help section of their website tells you that it will connect but you may be online for 6 hours minimum too. They make it extremely difficult to reach anyone through phone or online. I booked a direct flight in May with guarantees that my seats will be next to each other. They have changed my flight 5 times now and with 2 weeks before my trip all of a sudden my flight has 1 layover and I'm not seated next to my spouse and infant. They crammed us into already booked flights so I have no options to change seats online. I am trying to modify my flight but online it says I must speak to an agent. It is impossible to reach someone. I have now read experiences of other that have waited for hours to be disconnected and put back into a 6 plus hour queue. No happy and will not be using Delta again in the future.

July 18 Start my 3 days vacation with my 2 kids and a friend, ready to go thru security and my son passport did not scan his name is Nico. The first thing I heard it's Nico is not him, then he send us to get new passes and we miss the flight. Now we are at the airport miss one day of my vacation, everyone I told someone my situation why I was losing my fight with my kids and she told me "it's not my problem", the customer service at the desk He starts with "I have a bad day too".

Okay. Things are tough and it's hard to find good employees - I get it. I deal with it, too. But when wait times are 2 hours plus on Delta's support line, it's too much. I've got medallion status and can't sign onto my account to just look at it - I just need help signing on, but it's taken over 2 hours on hold and I still don't have a resolution. Delta has a lot of work to do to get on track. Extremely frustrating.

Delta is what Frontier USED to be. I used a $400 voucher for a round-trip from Philly to Florida. It was a 6 hr layover BOTH WAYS. My husband who didn't have a voucher bought frontier ticket for $150. NO LAYOVERS. 2 hrs EACH WAY. That means his whole round trip was shorter than ONE WAY for me. He had more leg room, more space, and it was less crowded.

Delta has truly become an absolute nightmare to deal with. We regret getting the American Express delta SkyMiles reserve card. Unbelievably disappointing across the board. What was once considered “top notch” in the world of customer service has become absolute garbage. We’ve always have been willing to pay a premium for premium service but Delta is no different than a Frontier, Spirit, or United Airlines now. Waste of time and money. Especially if you are considering getting a American Express Delta Skymiles Reserve Card.

I need to change my flight, called Delta twice, they had me wait 2 hours then disconnected me. Digitally I could change my flight by getting overcharged. I tried through text but they would text back every two hours asking if I still need help. They really suck, they have gone downhill. I used to like Delta but now I will write a review about this experience everywhere.

I don’t care what Delta has going on, I’ve never been impressed by any aspect of their service. Aside from being crammed into tiny seats, paying for baggage, being treated like cattle…. NOW THEY CAN'T EVEN ANSWER A CALL IN UNDER 3 HOURS!!! I’ve always disliked Delta, but this is a new high for them. I will do EVERYTHING IN MY POWER to NEVER subject myself to this abysmal company EVER AGAIN! United, American, Delta, all of them are so incredibly horrible these days.... Absolutely shameful.

Sitting on the plane writing this review. Flight was delayed at departure. Literally sitting here to get off plane and can’t due to gates not being available. Don’t fly Delta on a time crunch. Happens every time.

I had been trying to cancel my flight 48 hours before my departure (today, June 24th 2021) as I became incredibly sick and contagious right before. However the website wouldn't allow me to cancel my flight before the 24 hour mark. On the website there was also no clear messaging for chat to try and reach a representative and every time I called I was placed anywhere from a 2-4 hour hold. I'm not sure who has time to be on the phone for so long, but being sick and all other aspects of life I definitely did not have such time. I'm disheartened that I couldn't utilize the cancelation process and I feel like I've not only lost out of finances in an already difficult time, but also any possible flyer miles for future flights. I don't like leaving negative reviews, but I honestly didn't know any other way of possibly reaching anyone within Delta.

I am seriously reconsidering flying with Delta anymore. They change your flights whenever they feel like it both by making them at times you didn’t want and adding layovers that you paid more to avoid. Then When you call to complain they keep you on extraordinarily long wait times. Currently on hold at two hours. Not likely going to continue flying with them.

I have flown Aeroflot when it was run by the Soviets, no-name Caribbean puddle jumpers which challenged me to find two matching bolts, a Siberian Airlines flight which lost an engine on the way to Moscow and military transports. Never have I received worse service nor witnessed greater incompetence than from Delta on the Jax to Louisville, Ky., flight. We traveled in a party of four; including my wife who is my care giver and two children.

Glenn at gate F11 flight 2580 number ** 6:15am to Phoenix to Salt Lake City told me when I came to the desk there were no seats available very rudely. I have a video he says it's only 1 1/2 hour flight and there are no seats. He was so nice to the ** people and even said after me “let me give you a better seat” to a ** gentleman. I wish I could post the video on here but once I make the link I will be updating with video for proof. No I wasn't on standby. I just simply wanted to upgrade/pay for a different seat.

As far as excellent customer service goes, Delta has failed to deliver that. I was told on several occasions that I could request someone else to look into my baggage claim case because the claims specialist I was assigned did not accept several receipts that I submitted for reimbursement. I made both verbal and written requests for over a month, and even received a written response from the original baggage claims specialist that she would forward my case and I'd get a follow up within 10 business days. That didn't happen whatsoever. I was forced to call into the baggage claim call center to follow up with my own case, and was told each time by a different representative that I would receive a follow up within 2-3 business days. That didn't happen either. Representatives that work in baggage services do not work at the same location as baggage claim specialists which are the people that handle baggage claims.

I have been trying to talk with a customer representative for two days. They say wait time is 8 to 9 hours. Who is going to stay on phone waiting that long. No excuse for this. American Airlines customer service is much better.

I had a horrible interaction today with a Delta check-in employee and had to reschedule my international flight because delta's COVID testing policy differs from South Korea's actual government policy/that of every other airline. I wanted to file a complaint and the wait time to reach customer service is 6 hours???? I used to hold Delta to a quality a step above other airlines but they are seriously slacking these days! For those interested, Delta's policy for flights to Korea is COVID test results within 72 hours of the departure flight. Mine resulted at 8:20 AM 3 days prior to a 10:20AM flight. They said this test is 74 hours prior to departure. The actual Korean government policy is that the 72 hours resets at 12AM everyday so it shouldn't matter and that is how every other airline like Korean Airline honors the testing.

My 6:10 flight was delayed by an hour and now my connecting flight is delayed by an hour. My son and I are sitting on plane with no air wearing a mask. Temp has to be 80+. Come on Delta you can do better than this??!!

I have been trying to talk to someone at Delta reservations for 3 days now and waiting for hours but no luck getting anyone... After signing for call back in the morning, I received call back around midnight after I had already gone to sleep. Also requested urgent help to speak to someone...to call me but to no avail. This is very poor and ridiculous cust service for such a major airline... I called other airlines and was connected in less than 2 minutes!! Even tried their chat service but to no avail!!.. No response for hours!!! Also when trying to cancel my online reservation online, it keeps directing me to call Delta reservations to help cancel my reservations?!?!

I'm so disappointed in the terrible customer care on my recent delta flight. First, on the Delta email confirmation after purchasing my child's ticket, it clearly stated that we got a carry on AND checked bag (50lbs/23kil) Free. When trying to check in, the gate attendant first said we got NO checked bag for the ticket & after talking about it with us a while, they said, "Oh actually you DO get a checked bag, but it has totally different dimensions than a normal checked bag, and it can only be 10lbs"... All of this info, even though our email confirmation did not only NOT say that, but said that we should get a 50lbs bag for FREE.

My first complaint is a simple one. Our departure flight was changed a whole day from May 15 to May 16 with no explanation. When I questioned the desk at flight time they indicated that flight DL0924 from SLC to Atlanta had indeed flown on Sat leaving my husband and me very confused. Also the delay of a day resulted in additional costs to us.

Let me start by agreeing with most, that Delta is one of the best airlines out there. I recently upgraded to comfort on a 10hr overnight flight from Buenos Aires to Atlanta. The seat did not recline neither my 76y old neighbor. Imagine how pissed I was, also constantly holding my neighbors head falling on me. Happens! I have travelled a lot and seen worse. Yet I do expect a response and apology from Delta to start with. After a 3hr+ wait on my call I was coldly greeted by a Lady named Teana who might have had prior information since she did not hesitate in return my $170.00 upgrade. She also awarded me a $150.00 credit (which I have yet to see) for the inconvenience...really? Have you ever tried to sleep upright on a chair? It was brutal! The $150.00 credit for future travel isn’t even worth my 3hr wait on the phone! I am extremely disappointed this time and may not ever use that credit.

I have been holding on the phone for 4 hours and 1 minute and still holding to speak to a CSR about my cancelled ticket. This is a horrible example of guest service and a injustice to the guest who paid for the services already. I need to explain my reasoning for cancel for hope that I get my money back. I'm not wanting a credit.!!!

Been trying to call Delta for 2 weeks. Always 8, 9 and 12 hour hold times. Yesterday I called at 8:30 AM, y'all offered a call you back option in 90 minutes, instead you called me back 12 hours later when I was sleeping. I had 3 vacations booked through delta and guess what that will be that last 3 I ever book. Maybe Delta needs a new CEO.

"7 hours" to wait to talk to a representative is unacceptable. I have traveled Delta many times. However this year I have had to call to add infant in arms or they changed my flight which didn't work for our schedule. You cannot make these changes online so are forced to call the reservations or customer service department. First call I had to wait 3 hours to add our infant in arms. Second call hours waiting again. Third call they changed our flight, which online said you could change online but when you try to it tell you that you can't. So I called and it told me I had to wait for "7 hours". Please augment your customer service/reservation team. These wait times are terrible. These are harder times for airlines but don't lose quality service in the process. Take care of your customers and they will take care of you.

I booked with Delta through Hotwire. I had never used delta before but it was the only airline that didn't have a 6am return flight. I was traveling with my boyfriend and 3 yr old son. Here's my story. First, I booked the flight and car. All the funds were pending from my account. When it actually charged my card, I noticed it was 1 plane ticket less. I thought maybe they changed something due to my son's age, cool. So I questioned whether he would be allowed a carryon or not. The website says it's based on price. Seeing as to how I wasn't sure what happened with the ticket prices, I figured I'd call to find out. I spent 9 HOURS to ask this simple question. 5 hours on hold waiting for someone to answer before I gave up, and 4 hours trying to use the online chat. Finally, I got someone, gave them the ticket number (which I figured they would say something if they missed the charge), they said yes to the carry on.

I booked a flight to go from RDU to BCN. Specifically booked with Delta to have just 1 stop. Due to rescheduling delta changed my flights and now I have 2 stops. I call and I have been waiting on hold for 4 hours. No answer…. I bought a 1 stop ticket. So I want a 1 stop ticket.

I’m trying to change my ticket with Delta Air Lines for he past 2 days. The first day after holding for 3 hours, I had to hang up. The next day after 3 hours holding the agent hung up on me. The second time after holding for 2 hours the agent hung up even without saying hello. The third time over 3 hours hold and no hope someone will really answer. On their recording it mentions that you can change reservation online, but you can’t. I will never ever ever use Delta airline in the future. No supervision or monitoring of their customer service. Horrible airline. Please don’t use it even if it is the cheapest.

I am a Diamond Medallion for many years now and I have to say that in the last year customer service even at my level has become very poor. It is to the point I am very close to switching to United and trying them out. Wait times are usually a minimum 30 minutes (even on the Diamond line) no matter what time of day you call. Further the call me back feature I have requested approximately 5 times in the last year and it has never worked once.

I have used Delta in the past and they had good customer service, plane ride smooth and clean but this time they have changed my flight now 3 times and they left it up to us to find a new one. We had everything ready to go: flight, hotel, and everything else for our trip. Then we get not one but two emails with them changing our flights time and layover airport/city. Then when I got the next email they said if I didn't like the times I was to call or get ecredit! Really? Well I tried calling and was on hold for 3 hours in between 2 different phone calls...Tried their chat but again I was on hold for a very long time and when I asked for someone to call me back...nothing.

A reservation was made in March to fly in June. I received notification that my reservation had changed and my seats were deleted. I went through the process to get new seats and was set, until they changed my itinerary again. I waited to change seats and glad I did as they changed it again. I called and spent 2 hours rearranging my flights for 4 family members and thought that would solve the issue as I changed the route. For the fourth time they changed it again and added an additional layover. I understand we are in Covid days but how do you stay in business offering such HORRIBLE service?!!!

I have been a loyal Delta customer for years. Until recently, I flew Delta exclusively. This month, my wife and flew Delta for a trip to Florida. Our trip down was delayed due to weather which is unavoidable. However, we then had mechanical problems, had to land at a different airport and we waited four hours for a repair. I understand that problems happen, and we got to our destination on the day we were supposed to albeit 6 hours late.

Delta has been such an amazing airline to me and my family. My mother was traveling alone with a baby and they helped her carry everything down the ramp and get situated even the first class attendant was making sure they were comfortable, happy, and most importantly safe. I chose delta over my hometown airline because the service is just that good. I even get free bags with the other airline and still choose delta. Delta even recognized my choice and privately thanked me for choosing them. Thank you guys for such an amazing experience!

I called customer service just before 7pm today and was given option to hold for 2:44 hours. No option for a call back was given. At onset of the call I was informed that service is affected by Covid. How do they get away with this lame excuse. Most large companies I know compensated for Covid and moved into a ‘new norm’ with little or no impact on service. Well it is now 11:28, nearly 4:30 hours since the call started still with no customer representative available. How do they justify these call center statistics and then praise their customer service. Quite remarkable.