Delta Air Lines Reviews

Paris to SeaTac 4/12/2026 flight 81 The flight was full of sick passengers so I was using the forward lavatory during the entire flight. On the third attempt to use the lavatory there were several flight attendants in the galley area getting prepared to do drink service. I had to navigate through the galley and as I approached and was inn reach of the lavatory door there was an attendant partially blocking the entrance. I said excuse me as I partially pushed open the lavatory door and the attendant did not move so I attempted to squeeze in between her and her drink cart. Another flight attendant told me to go use another lavatory in the back of the plane and I told her that I’m not going back there because of how sick the passengers were. I returned to my seat and held in my urine.

Delta delayed our flight to Italy, our flight was delayed directly into Atalanta, they closed the doors on us exactly at 10 minutes to the fly departure, the pilot said they know our connecting flight is late and the connection will wait for us so we ran through the atlanta terminal and they closed the doors right in our face, a family of five with kids had to stay in the airport for 7 More hours for another flight to London, then Paris, then Milan, with a 8 hour layover in London, we will never fly delta again, at least AA airlines waited for us last time they were late.

When I am booking my seats I intentionally book seats in what appears to be an exit row or a row behind a bulkhead to avoid people sitting in front of me. The Delta booking application is a shot show because it depicts a hypothetical aircraft and does not represent the aircraft that you will actually board. Someone needs to be fired for this crap. If I am Gold Member and I book a seat that indicates no one is in front of me then I expect to board a plane and sit in that exact seat. I may be transferring to United or American because Delta has forgot that they have survived because of their customer satisfaction. Any monkey can fly a route on autopilot.

Bought very expensive 1st class tickets for me, wife, and 89 yo mother-in-law. A ‘final visit’ to her happy place of Palm Springs. MIL got sick + heavy pollen so we had to leave 2 days early. Marriott and Hertz both understood and while they could have charged us for the extra 2 days, were gracious and do not. Delta, however, treated the situation like an upsell opportunity and charged us an extra $650. After we had already paid them ~$2700/ticket (so $8,100) they thought it appropriate to charge us $650 each on top because a little old lady got sick and had to fly home. She had spent 3 of the 5 days we were in Palm Springs in bed. The other 2 days were travel days.

I booked a flight with Delta for myself and my daughter. It wasn’t cheap. They put us on the smallest stuffiest plane with tiny windows instead of a decent size plane. They did not disclose that to me beforehand. I can’t be on a small plane like that. They then told me to go get anxiety medication or something like it was my fault instead of the fact they putting people on tiny planes without telling people. They also didn’t charge me a smaller plane price. They will then refuse to give you a refund just a credit. Unbelievable. Terrible Customer service as well and very unhelpful. I do not recommend this company! Horrible experience!!!

Canceled flight from MKE to DTW. Missing connection 6 hr layover To Washington DC. Reporting to check in at 5 am. Left after 9 am. This seems to only getting worse. Delayed from Santa Barbara last month. They seem so disorganized with gate agents to CSR. Been a loyal platinum member. Sky Club service in small airports are terrible. Foods not worth the price of membership from Amex. The big airports may have choices, but are so overbooked and if you have a tight connection not worth the stress. Delta has also reduced its connection times giving you a running wind sprints to make a connection. Sadly my wife was a former Western Airlines employee and service was impeccable in the 80s!

My new blue softside suitcase was all filthy and stained when I landed a few weeks ago in Fort Myers. It was the first time I used it. I never saw anything like it, how dirty it was. It was all over every side. I wanted to go to the counter to complain, but our driver was waiting and I didn't have time. I was very upset about it.

Delta Airlines was honestly one of the worst experiences I’ve had flying. The staff came off rude and completely uninterested in helping with even basic questions. Instead of trying to resolve issues, they just brushed things off and made it feel like you were bothering them for asking. For an airline that’s supposed to be top-tier, the customer service was a joke. If something goes wrong, don’t expect much support. Definitely not what you’d hope for when traveling.

I choose to never fly with Delta again. They are too focused on deporting immigrants for ICE. Shame on Delta!!!! They are in the wrong business now. Why are they helping ICE? Airlines have enough challenges.

Our flight from Miami to New York (JFK) was scheduled for 7:40 AM but ended up departing at 3:00 PM due to a pilot issue, as no replacement could be found. While delays can happen, this situation was extremely frustrating and poorly managed. We essentially lost an entire day of our trip. On top of that, for a delay of this length, passengers would normally expect to receive a lunch voucher. However, when we asked about it, they were told that the pilot’s illness was due to frequent travel caused by recent adverse weather conditions in NYC. Therefore, they classified the delay as a “weather-related issue” and said they do not provide vouchers in such cases. Honestly, this was one of the most absurd explanations I’ve ever heard. It felt like Delta was treating us as if we were five-year-olds. Overall, this was a very disappointing experience and far below expectations.

This is the second time I’ve had to sprint through Detroit airport to catch a connection with Delta. In addition, our return flight was delayed constantly and we needed to get home. We rented a car and unfortunately none of the expenses they were willing to reimburse. I will no longer choose Delta. Used to be great, absolutely horrible now.

Terrible customer service. Even though I love the product they have, the customer service is not customer first. After making a change to a flight segment, it has a negative change on a different flight segment. When contacted customer service over this, the supervisor said it was all my fault even after saying that an assigned seat on a non changed flight segment should not have been downgraded. The lady, Denise, was very short with me and wanted to just blame me instead of trying to resolve the issue. Customer service like this really makes me want to ditch Delta and go to the other carriers out there who have much better customer service representatives who are respectful to their customers.

Long time Delta sky miles credit card holder but disappointed that Delta flights all connect thru Atlanta and it is rare to find a direct flight from FLL or PBI to many locations. For several years now I've been waiting for expanded flight schedules. I have been flying other airlines and unable to use benefits of my Amex Delta card. Think it's time to change to a new Card with another airline.

Delta provided me with by far the worst airport experience I've ever had. They delayed my flight 5 times across 5 hours with no update or explanation. After 5 HOURS of delays, the pilot came out to the front desk of the terminal, threw her hands in the air and said her shift was over so good luck. Five minutes later, the totally unhelpful front desk guy came over the intercom and canceled the flight around 10:30 PM. I had to get a TWO HUNDRED DOLLAR Uber to get home at 12:30 AM after having traveled for 11 hours, getting NOWHERE, AND missing my cousin's wedding. I submitted my Uber ride to Delta for reimbursement which they predictably denied because the customer is the last of their concern. I will never, ever, EVER touch a Delta flight again with a million foot pole. I will trash Delta in conversation whenever air travel comes up. I will never forget how poorly Delta treated me on this day.

Delta changed the connection with Latam on the international flight, resulting in an 8:30 hour layover for a flight purchased through Delta, which is now refusing to change the connection with Latam for a senior couple with a service dog.

Beware Delta airline post very misleading airline prices. Twice I tried to book flights with Delta and when I go to pay, it reads that fare is no longer available and the price increase has been between $300-$500. So I go back to the site to to refresh and the original fare prices hasn't changed. I've looked the following day and the same scam is being ran by Delta.

Worst flight experience ever, and my last flight with Delta was already pretty horrible. Yesterday morning's flight cancelled due to 'weather' and lack of staffing. No bad weather ANYWHERE near either airport today, but my rebooked 12:30 flight was also rebooked to 4:30 pm, and now says it is also delayed. I waited 2.5 hours on the phone, got someone who was useless, waited another 30 minutes for a supervisor, who literally offered me thoughts and prayers, AND got kicked off the chat 3x because it timed out. Finally got someone whose best 'advice' was that I could get a refund if I cancelled. I am trying to get to Atlanta to support my elderly mother through a major surgery. I thought 2 extra DAYS would be sufficient. Now she may face this serious surgery ALONE. I've been a Delta SkyMiles Premier member and Platinum cardholder for decades. I literally just cut my card into itty bitty pieces and cancelled.

I am extremely disappointed with my recent experience. I specifically paid for assigned seats so I could sit with my daughter and grandson during our flight. As someone who uses a wheelchair and has difficulty walking and standing for extended periods, being seated with my family is not just a preference, it is a necessity for my safety and comfort. Despite this, my seat was given away without my consent, and I was separated from my family. This created unnecessary stress and hardship, particularly given my mobility limitations.

Worst experience I’ve ever had flying, 3 flights canceled due to first officer not showing up then 2nd flight waiting on flight attendants to show, eventually captain came to speak saying he timed out. After wasting my time for 6 hours I tried to book a rental car and just drive home. But it was too late. All rental cars booked. After dealing with many rude employees and explaining to them they have literally stranded me. They changed me on a 3 am flight. Now I’m waiting praying they won’t cancel this flight. The most unorganized worse experience I’ve ever had with an airline been at airport for over 15 hours. I will never fly Delta again.

3 hours and still waiting for checked baggage on flight that was cancelled. Not blaming them for the weather but holding checked baggage for an excessive period of time is outrageous. Have seen unloading of 3 inbound flights already long after the flight has been cancelled hours ago. This is ridiculous - there should be a standard that bags that are checked are retrievable within a reasonable window of time. I won’t be flying Delta again anytime soon. Weather disruptions happen - choosing to not respond properly on something that is well within Delta’s control like return of baggage is unacceptable behavior.

I understand bad weather not paying security workers but I’m currently sitting in a plane for 3 hours, no offer of any drinks, popcorn, cookies, nothing. What happens to service? Delta has a major problem treating people like rats, it’s now 3 hours 15 minutes and they don’t know where the pilot is, I hate flying but worse the airline stuardesses act like prison Guards. This sucks and delta is a prison

Very bad service from Delta. I had a 9 hour overlay on Atlanta after a 17hour flight only for my flight to Sacramento to be canceled an hour before the flight. I had to book my own flight to San Francisco, (which is an hour and a half drive further than Sacramento from my final destination) only for my flight to San Francisco to be delayed twice as well. I’ve traveled a lot, but never experienced anything like it. If I wanted help from Delta to change my flight, I would've waited almost two hours longer due to a line of 134 people all wanting to change their flights

Our flight from DTW to Punta Cana on Tuesday morning, March 10th, flight 1995 was awesome! We had the friendliest and very helpful flight attendant, Holly **. Ginormous smile the whole time. Our flight was on time and it was a great experience.

Must they monetize every single damn thing?? Seat - assigned by them, at check-in. EXTRA $100 to choose your own seat. Only to discover that you paid $100 to choose among only MIDDLE seats. Classic "bait and switch"!! Then, an EXTRA $90 to actually choose from all the economy seats. (That's an extra $190 - just choose a basic economy seat!!!) PLUS EXTRA if you want a "special seat", like an exit row, etc. I feel like I need a shower. It ought to be illegal. Screw them!!

Very disappointed with Delta Customer Service. My flight was cancelled by Delta on March 13th due to weather concerns. I was traveling from ATL to MLI. I completely agree with putting safety first. What I disagree with is the difficulty and cost of rescheduling another flight. First, I could not reach Delta by phone, so I opted for chat/messaging. I waited for 3 hours before reaching a representative on chat. The bottom line is that I had to pay an additional fee to change my travel dates even though my flight was for the same cities at the same departure and arrival times.

Recently flew from SD to Hartford. I especially looked for flights under 8 hours and paid Delta to deliver. Nothing of the sort happened. First they left SD late, god knows why. Perfect weather, no traffic on tarmac, they just did. We landed in ATL with slip but it looked like we may still be able make a connecting flight to BDL. Instead we stood there, waiting for everyone and their mother to deplane for about 12 minutes, and the crew never even thought about making a courtesy announcements to let those of us who have a tight connection off the plane first.

My wife booked a flight to visit her father due to his failing health. Booked to leave at 5:15 am on 03/06/26. Due to weather the flight was cancelled. Understandable. Then they booked her on a flight 12 hrs later. Due to Delta being short staffed and delay that flight was cancelled. Then the next flight same story told to us 4 hrs later. THEN the next flight to leave MONDAY. Only compensation was a $12 voucher!! (I’m curbing my language). This is ridiculous. They are charging (in my case) $500+ to fly then delaying DAYS off trips because of internal issues! They want their money upfront but delay service due to their inefficiency! That is bad business at best, theft at worse! If her father passed because they couldn’t fulfill their responsibilities all she would get was a “Sorry for your inconvenience” from a non-American rep!!!!

This airline canceled our flights providing no alternative. Offering no compensation. This was my favorite airline But they will hang you out to dry in a minute to put a nickel in their pocket.

If I could give Delta negative stars, I would go below 0. As someone who is married to a frequent flyer, I am disappointed and never will give them another dime of my money or my husband's, and after this he will never use them for another business trip again. After delaying the flight several hours, they decided to deboard 5 people off the plane. Delta said "the plane is too heavy" and the delay CONTINUES-but wait, then they REBOARD the same 5 people after delaying the flight for 3 hours. No communication. No actual valid reason to delay the flight, weather across the whole eastern USA was completely clear.

DTW and Delta airlines are horrible and I would avoid at all costs. All they care about is the money you spend not you as a loyal member. I will never fly with Delta again after waiting in line for two hours in security only to miss our flight and seven more hours to be denied access due there not being enough seats available.

Was traveling from West Palm Beach (PBI) to Pensacola (PNS) with a connector to Atlanta (ATL). Connector was extremely short (40m) and if you know ATL and how big it is, it is critical to be on time to make your flight. Due to not have wheelchairs ready for arriving plane, we were not boarding 25 minutes after scheduled. Talked to "Carey" at gate and she assured me that if I missed DL2233 at 6:30 PM, I had a seat assigned DL3086 at 11PM, the next available flight.

Got to be the worst airline on the planet. I have a couple of e-credits and I cant pull them up on my SkyMiles account. I called and they said i need the ticket number, shouldn't that already be stored on my account? Southwest shows all my credits and they are easy to get to and apply to future flights. Once Delta gets your money they make it impossible for you to use. Disgrace!!

Very disappointed with Delta and will never use this airline again, even though I have miles that would support free travel. I hesitantly booked with them for a flight from Austin, Tx to Phoenix, AZ, having to transfer through LAX. The flight was delayed due to a water leak in the bathroom (lack of preventative maintenance); the plain was loaded, taxied to runway and was called back due to a light being out (lack of preventative maintenance). 7+ hour delay, no guarantee connection to Phoenix. To get to Phoenix and not miss work, I had to book on another airline (direct flight). I am out over $550 because Delta is unable to consider reimbursement for intangibles, such as other airline tickets; however they could not guarantee when I could make it home. $550 is a lot of groceries that will not be on my family's table for the next month.

Atlanta is completely nuts, they didn't have water in the bathroom, and during the check-in routine they were saying things as a child would to instigate some kind of conflict for entertainment. The flight was insane. Out of nowhere, the flight attendant came in close and asked "I take it you don't want me to breathe on you" followed by drink service: a pull back of the cup while I picked up my drink heading all over me and my clothes, and guess what -- she left the passengers ice in the aisle (I tried to get it all). If you are close on the price, etc. you probably need to try the other airline-- it's hard to imagine it could get this bad. It's a posse and again, it is crazy.

My flight was delayed because of Crew rest times. 5+ hours. How do you not know that your crew needs to rest? 3 times this has happened to me on my flights home from Williston, ND. Awful customer service, Delta wants to reimburse me $33.60 for my inconvenience! Pathetic!

My flight was delayed 4 times. They announce the delays moment before boarding time. I was told after being there 14 hours I could get a room. To be told they wasn't giving me a room. I had to wait over 30 hours to board a plane. I missed 1 day of a resort day that I paid for. I reached out to them for some form of reimbursement and I haven't heard nor received anything.

I am writing a review for a recent flight I took from the Salt Lake City Airport (SLC) to Spokane (GEG). I left on Wednesday, February 18 DL3699 at 8 a.m. My return flight was Saturday, February 21 DL1452 at 1:20 p.m. This review is to commend the pilots and flight attendants who were extremely professional, courteous and attentive. I love flying Delta from ticketing to arriving at my destination. My trip was definitely a 5 Star experience. Mark **

Unreliable. Not a single flight has shown up as promised for my week long trip across 3 states. I was made to sleep in the airport twice. They required me to check my carry-on when there was plenty of overhead space. Simply unable to keep a single commitment. Zero stars would be more accurate.

Trusted Delta to transport two of my baby birds as live cargo. What happened instead was devastating. The shipment was lost due to Delta’s mishandling. One of my birds died. The other survived but now has permanent health issues and will require ongoing medical care for the rest of its life. So far, this has cost me over $5,000 in veterinary bills, and that number will continue to grow. These were not just “cargo.” They were living animals that depended entirely on proper handling. When you offer live animal transport, you take on the responsibility to ensure their safety. In my case, that responsibility was completely failed.

The flight and crew were polite and kind. But, when the cleaning crew showed up, we couldn't get off the plane because they were in our way. There was around 8 or so. They looked at us passengers, like we we needed to get out of their way. They shouldn't be allowed on until ALL passengers have embarked off the plane! Not cool.

I'm not a big fan of flying because I have a disability that involves Mobility and walking. I had never flown Delta before. The employees did everything possible to accommodate my situation. I'm still not a fan of flying but delta made it bearable and got me to my destination on time and then got me home on time. So many thanks to Delta and I hope they do well in the future.

We had been on 5 different flights within a 5-day period. Three of those flights were with Delta on February 17, 2026. Flight DL5021 from Huntsville, AL to Detroit, MI was the first flight and last flight that had a perfect landing. No sudden jolts, no throwing bodies around, in fact we didn't know if we had really landed. We had a young female pilot who not only knew how to fly a plane, but how to land one. As she was departing the plane to catch her next assigned flight, I heard another couple letting her know how excellent the take-off and landing had been on their flight journey. They were hoping that she was piloting their next leg of the trip. She thanked them but had to tell them unfortunately she would not be flying the plane on the next part of their trip. I did not get the pilot's name, but she should be training other pilots on how to develop good customer relations by teaching other pilots how to land a plane.

Flew with our family of six with tickets of $2845 per person and got charged for snack boxes in first class, the flight attendant were anything but what a person would expect and I was beyond disappointed. I will think twice about flying Delta after this experience, unfortunately:

The experience with Delta Airlines was horrible. Two of my luggage items were separated from my flight, which I was not aware. They promise to deliver the two items the following day. Worst of all, they deliver it one at a time on different days. At one point, the driver came to my place and told us he didn't have the luggage, so I called the supervisor because he had forgotten to bring it. This is the inefficiency and the poor service that DELTA AIRLINES provides.

I am writing about booking a flight on Delta. The flight I wanted to take was advertised at one price, but by the time I was able to book it the price had basically doubled. I called the airlines directly and the booking agent basically told me that the website with the prices is not always updated! (What I call bait and switch). I have been flying my whole life (I'm 82) and this has never happened before. The website would not take my credit card until the "new" price was reached. The Delta website played annoying music about waiting on the internet all day which was annoying and insulting as though my time and airline ticket price meant nothing to them.

I contacted 1-888-740-9442 at 2:29pm and 4:49pm and spoke with 'Darian'. I asked for help locating my Sky Miles account since I am flying Delta next week and couldn't locate it. He falsely claimed he found my account and sent me the account #. I later learned he started a new account for me. I will lose my old miles if I start over on a new account. SECONDLY and far more FRAUDULENT he asked me if I knew that the 2 tickets I'd purchased were only going to get me on the plane if 2 other people volunteered to give up their seats. I stated that I had not been made aware of this before purchasing the tickets for over $1k. I explained the tickets were so we could go meet our new daughter we are adopting and I couldn't miss this flight. He claimed I must pay another $349 because my tickets were not confirmed and that there were NO seats for us at the price I'd paid! (after he claimed he spoke with his 'team').

I have always chose Delta for any time I had to travel. This last experience has changed my mind and they are now my last choice. My flight was delayed multiple times. The delay was due to Delta not having properly trained pilots ready. They flew them in on another scheduled flight that was more than two hours behind my own. That flight ended up landing, reboarding and taking off before we even boarded.

I paid +$500 extra for a Premium Select window seat, but Delta switched my seat to a middle seat, center last aisle, without notifying me, possibly to eliminate unsold middle seats tickets. Delta offered a few thousand miles as compensation and I declined as I would never have purchased that incredibly uncomfortable seat. This is a bait & switch practice that Delta should be shared of, and every passenger should be aware of.

I traveled with Delta on January 5th from Orlando to San Luis Potosí with a connection in Atlanta. Unfortunately, the Orlando flight was delayed, which caused us to miss our connecting flight. While disruptions can happen, the way Delta handled the situation was disappointing. Delta rebooked us on a route to San Luis Potosí via Mexico City — a significantly longer and illogical itinerary that required flying further away only to come back again. We ultimately had to change this ourselves to secure a direct flight, adding more inconvenience to an already frustrating experience.

Be extremely careful how you handle issues with Delta airlines. They had a flight so late I missed my connecting flight. The next time they could fly me to my destination was 24 hours later. I said I have a paid trip I need to make. They offered to fly me close. It was another state but I had to accept to reach my destination. I rented a hotel and rental car. When I asked about reimbursement they said I changed my flight not them. They also lost my bag on my return flight and said it would be delivered to my house the next day. It never happened. They will not reimburse for anything and state I have to talk with the Secretary of State for a complaint when I asked for a legal department contact.

I suffer from Raynaud's Syndrome. During the extreme cold on 1/31/26 after coming from a cruise I was unprepared for such low temps. I walked the long walk to hotel shuttle only to find out the bus had just left. I was in so much pain I knew I couldn’t wait outside and made the long walk inside. By the time I was inside I was crying in pain. A Delta baggage employee named Tiesha who was working in baggage claim that day immediately came over to help me. She tried to warm my hands and then gave me her gloves until I was no longer crying. She then made sure I made it to a cab (my request). In my mind she is the epitome of of what Delta employee should be. She’s caring, compassionate and steps up when’s Delta passenger needs her. Thank you Delta for hiring her. She is exactly what you want.

Worst flying experience of my life with over 50 years of flying. Flying from JFK to SAT, first flight of the day, scheduled to take off at 6:55 am. Started with a 20 minute walk, literally, to the gate from security, with the help of motorized walkways. Then after an hour delay for crew rest we boarded in zone 4 to a ridiculous display of how not to stow carry ons in the overhead bins. The forward bins were all closed so people had to put bags in the back of the plane even though their seats were in the front.

Let me express that I cannot disagree more. I have NEVER not once had an issue on spirit. Are seats a little tighter sure, other than that no issues. This Delta shit has been nothing less than super annoying, unpleasant and we’re over it. Lots of room in the overhead space yet you make me check my bag leaving Detroit. Get to Florida to find my suitcase totally broke, wheel gone and all. Now heading back and you make me check my bag again even though the shit could easy get thrown out because it’s clearly already broke open, again still overhead space available yet you say it’s full. Not to mention our flight coming down we literally sat on the plane for 6 total hours for a 2.5 hour flight. Now going home our flight is delayed again, the app does not have updated information, made me check the bag you already broke. Never again will I fly delta. I will take my smaller seat through spirit all day first.

If you would like to arrive and have your luggage arrive 5 hours later on a different plane, please fly Delta. And we have Sky Priority. Second time this has happened. We have no clothes for a dinner and nothing to set up for a show we paid a fortune to attend.

I am a loyal Delta Flyer/SkyMiles member. This past Monday, I flew from LAX to CDG. The plane was great; very comfortable! The service including the food were below par, putting it nicely. Never an offer for a drink before the Hors d'oeuvres, had to ask for it as well as water. The Steward acted like we were landing: everything was quick and final. No offer of refilling the drink; no wine. The liquor may have killed the taste or lack of it of the food! Chicken Thigh smothered in Bar-B-Q cause z looked bad and tasted bad. Actually, the lady whisked it away before I could complain.

Unfortunately, I cannot recommend this airline. We bought a round-trip ticket back to Sweden with two stops, one in New York and the other in Paris. We received our boarding passes from the Dominican Republic to Stockholm Arlanda. At check-in, they told us that we had to collect our luggage in New York. We have had layovers in New York before from Aruba, but with another airline without having to pick up our luggage and check in again. This was not stated at all in our booking. I experienced great disappointment both in the lack of information about this and in the quality of their service. As mentioned, we travel often, but this will be the last time we choose Delta Airlines. (I rated one star because I would have liked to give 0 stars).

Baggage Lost - on Jan 3, 2026 I flew from MSY to ATL. Flight was delayed three times. Upon arrival, my luggage, per my baggage app notification, was delivered on carousel #1 several hours before our flight landed. My Wife's bag did arrive, mine did not. Claim filed, I have a file Reference # and case #. I know Delta has cameras everywhere in the baggage area, why can't they see and determine where bag went or who took it? There is no 800# to call anyone to discuss how we can find.... very frustrating? How do you lose luggage? Robert ** File Ref # **.

On December 25, 2025, I flew Delta from DFW to Amsterdam. I saved for the trip. I purchased new luggage and luggage protectors. When I arrived in Amsterdam my luggage and protector had a tear. I reached out to Delta online. I was instructed I needed a claim number. I stopped at Baggage Services at E15 at DFW on 1/1/2026. I was informed international claims had to be filed online. I informed them I couldn’t file online without a case number. I was given a number to call. Absolutely horrible experience with no solution.

Delta DL996 on 1/5/2026 7:33am flight delayed due to issue. Back to gate for repair, after 45 mins, caption said unable to fix. Need to change plane,, reschedule to 10:23am, then delay again to 10:43 boarding, these people really don’t care about our time, I believed many passenger are in important work in LA, everything need to cancel, that caused us money, but Delta really don’t care. By 10:49am they start rushing everyone to boarding, it completed by 11:10am then plane started to pull out from gate, drive to taxi way and just parked there until 12:00 noon without reason. It really wasting time! Really such!

I am writing to recommend one of your employees for exemplary service. Her name is Qiuye **. She was a cabin crew on flight # DL31 on December 19th from London to Atlanta. Ms ** was exceptionally kind, attentive and professional making the long journey feel comfortable and stress free. Every interaction was handled with warmth and care, and the service truly exceeded my expectations. Thank you for making this flight such a pleasant experience. KABIR **

DELTA lies to you and makes you spend money you can't really afford with the promise of reimbursement only to then deny that reimbursement after the fact. Trapped in Aruba due to canceled flight due to "crew" and DELTA reps fail to secure us all hotels rooms, but instruct us that if we can find rooms we will be reimbursed. A miracle happens at Christmas and we find rooms before 300 other stranded travelers take them. We have shelter and the promise of reimbursement from DELTA.

Paid 1k for the flight plus pet fee to have my pet next to both of us just to be moved and told, "OH WELL nothing we can do". Why pay for upgrade and purchase a seat when you cannot get what you paid for?? Nasty SUPERVISOR said and I quote and have it recorded "The buck stops with me and there is no way to move the seat back to what you purchased".

I have been flying Delta for years and use a delta SkyMiles credit card. As the year closes out I made additional purchases on the card only to find out it takes 8 weeks if not longer for those charges and the MQD credit to be reflected on my account. Since I am about 370 MQDs short of the next tier, I elected to purchase MQDs which is part of the Delta program. For some reason they can only process increments of 100 dollars ??? and when I tried to purchase $400 worth - the cost was listed as $1200. This is extraordinarily frustrating and disingenuous.

My experience with Delta Air Lines was extremely disappointing from start to finish. The flight was delayed, and despite booking seats together, we were separated because the flight was overbooked. (They didn't assign seats and keep us till the end with the info if they find volunteer to let us in.) This already showed poor planning and a lack of respect for passengers. The onboard service was weak and well below the standard expected from international airline. The situation became even worse after arrival, when our checked baggage did not arrive. Communication was unclear, and no effective assistance was provided. 24hrs and we still waiting.

After waiting 3 to depart, my flight was canceled. It took another 3 hours to rebook a flight. Then this flight when after 7:45 to 10:40 because they are waiting on a pilot. I've been here after 13 hours waiting to leave and it's not looking good. I WILL NOT BOOK WITH DELTA EVER. Can't say the weather because a flight for Las Vegas 2 hours ago. I should be refunded all of my money!!

Delta canceled Flight DL 930 due to a mechanical issue. Delta was unable to rebook us on any alternative flights. As a result, my family — including a minor child — was forced to remain at the airport overnight. No hotel or transportation assistance was provided. Eventually, we had no option but to return home by Uber at our own expense.

I was returning home to Las Vegas from Detroit and we had a wonderful person named Randolph to assist us in the friendly skies and he made our flight simply amazing, he was extremely friendly and very attentive. Keep on being you sir. Your kindness was very refreshing. ✨️ 🙏 😊

Rude, unprofessional, they make you feel uncomfortable and low just flying with them! Very racist too! Unhelpful staff ignoring passengers, inability to resolve issues, and refusal to take responsibility for problems. Never using them again! Book at your own risk!

Amanda at departing gate in San Diego - Delta Flight 3741 unsupportive. Super unhelpful!!!! She was busy in conversation with another person. When I approached I asked if she could print my boarding pass and she said no her printer is down and that I can download the app or board in group 8. I asked her if she could let me know when the printer was back online and she shook her head to signal yes.

Delta Air from SEA to PVG often has long delays without a good reason. For example, on Dec 23, 2025, the delay is because of a pilot could be here on time. One pilot wastes several hundred people’s time for 1+ hours. This show the airline has very poor management. I think it should compensate for all passengers for the delay, just like some Asian airlines. Otherwise, the company will never pay the attentions

I tried to use my Delta Sky Miles to reserve a ticket online to Bangkok from Gainesville, FL in Feb 2026 but no flight was available. I have plenty of miles for the trip. I am also a Delta Skymiles AMEX Platinum card holder. I tried for the month of March. Same thing, no flights using miles. Feb and March flights all blacked out. But available starting in April, looks like. Off season starts in April in Thailand. Had I known that such a black out exists in Delta flights to Bangkok, I would have not accumulated Delta Skymiles at all and would have avoided Delta whenever possible. I will no longer be a Delta supporter with such a horrendous policy by the world’s largest airline. DELTA AIRLINES DOES NOT DESERVE EVEN ONE STAR BUT I HAD NO CHOICE BUT TO GIVE IT.

It has been a while and overlooking is getting really really old. Put customer ahead of business. Too expensive of a ticket to get this treatment in return. This action reflects on many other things such as rental car reservations lost. I'll turn in my Delta American Express card and no longer use your services. Enough is enough.

Purchased two tickets from CVG to Rome in November 2024 for travel September 2025. Paid $4,000+ PER TICKET for Premium Select Seats. In July 2025, the plane type changed, and Premium Select were no longer an option. We were advised not to cancel and rebook, but rather, wait to get a refund post trip in the event that the plane type changes back and we get our Premium Select seats. We took this advice, and we chose new seats in Comfort Plus. We could have purchased these tickets for $1,800 each in November 2024. Well, we got our refund in September, and we received $600 per ticket. In essence, we had the privilege of paying $3,400 PER TICKET for Comfort Plus.

I want to commend Delta and their staff for opening a military lounge in E Terminal for the holidays. There is already a USO lounge, but it's located outside of the secure area, and I didn't want to go through the security line again. The lounge was staffed with friendly Delta personnel and stocked with a wide range of snacks, drinks, hot food and other comforts such as movies, games, books, a napping area, and just plain seats looking out onto the tarmac for those who just wanted to get out of the hustle and bustle that airports (especially big airports like ATL) have. Having been to Delta's Sky Club (as a guest, I can't afford membership), this military lounge provided a similar much-needed respite from the crowds. I was fortunate enough to visit the military lounge both outbound and on my homeward bound legs. If I would've remembered to skip the expensive food court offerings, I would've enjoyed the military lounge even more. Thanks a bunch Delta!

Probably the most incompetent airline out there. The lack of transparency with their customers: on the last flight I was on, 200 passengers were still at the gate. They did not serve food or water for eight hours, and then deplaned us.

I had an extremely unprofessional experience with a Delta baggage claim employee. I was told my luggage was not there, only for the same employee later to find it and then imply that it was somehow my fault for "not looking hard enough." This was after she already told me it was not present. What made the situation worse was her tone and behavior-she raised her voice and made dismissive comments in front of other passengers, which was embarrassing and unnecessary. Customers service should never involve yelling or blaming a passenger for an employee's mistake. When I asked what the protocol would be if the luggage truly was not found, she admitted she did not know and said there was no phone number to call. That lack of knowledge and accountability is unacceptable for an airline of Delta's size. This experience showed serious need for better training in both customer service and baggage claim procedures.

This morning, I had the pleasure of working with a Delta Customer Service Rep named Brianna. It took some time to get through but once I was on the line with her, she worked diligently to fix my problem. Apparently, if you have a person traveling alone 17 and under, you cannot book the last flight of the day. I did not learn this until today and my grandson is coming to Seattle from Pensacola on Saturday. She really tried six ways to Sunday to get the reservation changed and she was successful. She was pleasant and efficient and kept coming back to make sure I was okay with the long process. Thank you, Brianna and Merry Christmas.

A 7-hour delay on my flight from JFK to Atlanta is beyond unacceptable -- It’s a total collapse of operations. This delay cost me seven extra hours of parking, forced me to pay for an Uber, and made it impossible for my elderly grandparents to pick me up because of the absurdly late arrival. Delta showed zero urgency, zero accountability, and zero respect for its passengers. There was no honest communication, no proactive assistance, and no effort to mitigate the damage being done to people’s time and money.

Terrible Customer service at the airport in Seattle. I was not assigned a seat because flight was overbooked. I had to wait until they got volunteers to be able to get into the plane. Not only me but more travelers. The attendant was laughing at us and the other customer service was lying to us like if we were ignorants. Terrible experience. Don’t fly with them.

My flight on December 9, 2025 was delayed for 4 hours and final cancel because a diesel leaking. And rescheduled on December 10, 2025 at 9 am. They use the same plane and again was delayed for 3 hours for hydraulic oil leaking. Is this company supposed have a daily maintenance for their airplane.

I started out from Greenville Spartanburg to Atlanta Minneapolis from Minneapolis to Rochester, Minnesota for a hospital visit the entire day. Every flight I was on was absolutely horrible. Everything was delayed. Everything was canceled. There was no help. No one at any area that could’ve helped me rebook and make a decision on how I’m going to get there finally got there. I left at eight in the morning and got there at 12:30 at night to be at the hospital at 6:30. Horrible experience.

We had a connecting flight. Delta took off 25 minutes late. Upped our connecting flight. Closed the gate as we came to it. Would not let us board. Terrible customer service. Will never fly delta again.

Delta highly delayed my flight from Elmira Airport and I lost my connection flight to my final destination. Delta Air Lines do not provide a reliable service and it is not accommodating when comes to correct their fault.

I had an amazing experience with a very patient, professional and helpful gentleman named Andrew ** from Hartsfield-Jackson Airport ATL. Andrew literally moved heaven and earth to accommodate my luggage situation. I couldn't have asked for a better pleasant experience.

I guess they thought it’d be a good idea to wait until all the passengers were on board before fueling up the plane, resulting in a 40 minute delay in take off, and a missed connection flight. Would not reimburse us for an entire day lost at an expensive resort. there was no reason, nothing weather related, absolutely no reason for that long a delay, but still they wouldn’t do anything besides put us up in a dinky hotel and give a little bit of money on vouchers for food. Zero stars. do not recommend.

I have flown on Delta many times and in the few months have needed to contact the reservations desk and have spoken with several different associates. Each one has had some type of heavy accent and was difficult to understand. I have inquired as to whether the reservations desk has been outsourced and no one at Delta can answer that question?! I “booked” my last trip to Palm Springs on Delta and the day of my departure I found out at the ticket counter that I did not have a reservation! I had even received a confirmation email from Delta the day I made the reservation?! I had given the agent my cc info but they didn’t book the fare!! 🤬 I was so angry! The supervisor came out and booked my flights but the return flight had to a much later flight - I got home at 1:30 am instead of 10:30 pm! I will never use Delta again if I can help it!

We returned from a wonderful vacation and were on Delta flights throughout the trip. I cannot give enough praise to everyone one involved. These airports must be mentioned. Milwaukee, Minneapolis, Cancun and Atlanta. Thank you!

There is 50% chance Delta airline will be delayed. The more you fly Delta, the closer you will be at 50% chance you will spend an entire day of your vacation time at the airport. Delay is a regular occurrence with Delta. They won’t tell you upfront that there will be 8 hour delay, they tell you every two hours the flight will be delayed while you are waiting. It is utter insanity. I always try to avoid Delta.

I am writing to commend one of your employees for exemplary service. Her name is Katherine (“Katy”) ** and she is a gate attendant at Fort Lauderdale Airport. My family and I were scheduled to fly Saturday, November 29 on Delta #1018 from Fort Lauderdale to Raleigh. Shortly before our boarding time, Ms. ** announced that there was a mechanical problem with the plane. The departure time was pushed back from 3:00pm several times. Ms. ** apologized to the 130 passengers and continued to give us updates on the status of the repairs.

I am documenting my experience with Delta Air Lines to warn consumers of the severe risks associated with flying with this carrier, particularly for individuals with disabilities or medical conditions. My ordeal on November 25, 2025, on Flight DL1085 from LaGuardia to Fort Lauderdale, represents a catastrophic failure at every level of Delta's operation, resulting in significant physical injury and the creation of a life-threatening situation.

I have been a diamond for 8 years- never had a complaint with customer service until I had to deal with Marieclare- condescending nightmare - poor attitude- talking over me- totally unprofessional and she has earned this review. I hope Delta takes course of action to improve here ability to do simple customer service without being rude.

On October 29th, 2025, I was flying out from Charlottesville. VA. (CHO). I got to the airport a little late, due to traffic, as my scheduled flight was to leave at 4:05 pm, my driver and I forgot about rush hour traffic. To make matters worse, I was in a wheelchair. But, the ticketing agent, Mildred she got on her walkie talkie and called the flight agent, and she came around the front desk and said, "We're going to do everything to get you on that flight," and she pushed me to security, where the clerk was standing at the end of security with the tabs for my bag. We got to the boarding area, and they printed my boarding passes, as I had a layover in Atlanta. This beautiful angel and the Delta staff made all of this happen. I have always flown with Southwest Airlines, but Delta Airlines is my new favorite airline to fly with. A HUGE THANK YOU goes to your amazing ticketing agent, Mildred!

I wanted to pause and thank Delta Airlines for honoring their word for my refund. I had a split flight that was cancelled during the recent government shutdown. Due to my arrival flight being cancelled, I could no longer use the departure flight since it was leaving the city I never arrived in. I spoke with a Delta customer service representative and I was diligently taken care of and I recent received my refund. Thank you, Delta. You answered my phone calls and honored your word. I will be using your service again in the near future!

International flights out of Atlanta, not ideal. Low training on personnel are the gate, shouting at passengers to "stay behind the line". We deserve better. Paid a small fortune to take this once in a lifetime trip. Never fly Delta international again.

Absolutely amazing service from the Delta crew in Seattle. From check in (with overweight bags) and printing our boarding passes to escorting to the security gate check in. Absolutely outstanding service with a smile. Customer for life!

Delta who AMX partners with has hidden policies to take away points if you use points for someone other than the account holder, give you limited access to their crowded lounges if you book economy with points and won't reimburse for hotel fees even though we have been a Platinum member since 1995. Their CEO ** no response either despite numerous emails. I would suggest Alaskan Airlines. Easy to do business with and no hidden policies. Customer service very responsive.

Delta Couldn't Care Less. I traveled starting 9/23/25, ending 10/1. I purchased a flight to leave at 2:20. It was almost 6 pm before I got in the air, to go to a different connecting city of Atlanta. At the advertised time of the next take off, the plane hadn't arrived and had to be cleaned. I arrived at my destination 5.5 hours late, meaning Delta stretched it out as long as they could without hitting the 6 hour threshold for a refund. The departing flight left 2 hours later, so I didn't have time for my international TSA interview.

I am 100% disabled veteran and I require a wheelchair to assist thru check in so what happened is that the lady that was assisting me didn't give me a chance to go in my pocket and tip her, she says are you tipping today and then gave me this song and dance about how she not being paid enough, I gave her Lyft and I planned on giving her because I felt offended and then when I did tipper, she acted like it was not enough. I asked her what her name was she, she said Jaquita, which I felt was probably not correct but my name is Charlie ** and I was very dissatisfied.

Please avoid Delta when flying internationally. Consider booking with established international airlines. I purchased my ticket on an international flight via delta website using my SkyMiles credit card. Unfortunately my flight back to USA was canceled and Delta offered to rebook me on a different flight. That is where my trouble started. It took me more than 3hrs at time online to get rebooked lasting 3days. I finally got a ticket a day before my departure. On flight day, due to delta booking issue I was not able to fly out on 7/2/2025 and returned back from the airport at midnight. I spent the whole night trying to get another ticket to fly out. I flew out on 7/3/2025. I reached out to Delta for reimbursement and I am yet to get help 6 months down the line. Please avoid delta when it comes to international flights.

I'm writing to express my disappointment with the meal service on flight DL 8236 from Paris to Mumbai on November 13, 2025. Despite requesting non-vegetarian meals, my wife and I were served subpar food without our consent. The flight attendant claimed only veg meals are served on this flight, which was unacceptable and shocking to us. We've never experienced such treatment in 36 years of flying, including Indian domestic airlines. I'd like to report this incident on all social media channels and request a response on how you'll address this issue. PNR: ** Flight: DL 8236 (operated by Air France).

Purchased a comfort class ticket 4 months before actual trip and found I was bumped to an earlier flight. Delta left my wife on the original flight so we would be on separate planes landing 5 hours apart. I believe I was bumped for using my delta points for a cash customer. I believe loyalty must be gone.

There were no direct flights available, so on November 8 I was traveling from Cancún to New York with a layover in Boston. My flight from Cancún was delayed by an hour, and I was extremely nervous about missing my connection in Boston. During the flight I received a message that the second plane was also delayed by an hour, which gave me some hope. However, when I landed in Boston around 8 PM, I received another message stating that my connecting flight had been canceled due to the shutdown. I cannot even describe the shock I experienced — I had no idea what to do or where to go.

These people are truly the scum of the earth. Canceled my flight while we were on it for mechanical reasons, fine. But it was the way they treated us after. The next morning they cancelled my flight AGAIN for same reason while in Greece. At this point they had no other flights for next few days so I had to cancel the reservation (and get back home for work, life etc). They REFUSED to reimburse me for hotel, meal like promised by over 10 different people. They stated once I cancelled reservation they were no longer obligated to pay for my hotel etc. Luckily AirHelp sued them on my behalf and I won. These people are truly awful, use a different airline. All these reviews aren’t wrong.

Beware, you’re unable to use Skymile points and gift cards in the same transaction. I earned the points and was lucky enough to be gifted a generous e-credit. Unfortunate to have to pay out of pocket when I have enough in points and e-credits to cover the entire cost. When this trip is over I’ll be ditching the Skymiles/American Express - Capital One here I come!

I don’t usually write reviews, but this experience with Delta has been awful from start to finish. Not only was my golf bag delayed, which meant I couldn’t even use the clubs I flew with to play, but when it finally showed up, the airline had somehow managed to break my hard golf case — the whole point of buying a hard case was to protect my clubs from this exact thing.

We tried to upgrade our seats to 1st class at the posted upgrade fee of $265/ticket but were told through the chatline that there was nothing available. However they could cancel our current reservations and rebook for $450/ ticket. After an hour on the chatline with no satisfaction we were able to upgrade in 10 minutes by phone. Good example of bait and switch tactics. My other thought was chatline was in India, whereas the phone conversation was in the US.

Take a 6 hr flight & they have a cookie cracker option or SunChips. 90% of the population can't eat that garbage. At least have one clean option for starving clients. There is so many cleaner options....

When initially purchasing a Delta seat, upgrading to First Class is usually quite expensive. Therefore it is rare that they sell out their first class seats initially. When Delta doesn’t sell all those first class seats early on (typical), Delta will do a “reverse auction” by continually lowering the price of those first class seats, until all the seats are sold. Usually at rock bottom prices. But Delta doesn’t want their best customers/Diamond Medallion to see how cheaply they are selling those seats to random customers, so they block us (Diamond Medallion/Loyal customers) from being able to upgrade to First for a fee. On the app, all those first class seats are just X’ed out and unavailable to us!!

I am upset with Delta Airlines. My partner and I took a trip with Delta’s partner Kenya Airlines. We both submitted documentation for missing miles. My male partner received his credits but I have been waiting weeks, was in queue for over 3 hrs, constant emails and chats with non live person to no resolution. I submitted paid receipt, itinerary, etc. There is no live person to talk to and every time they want you on a chat to start from scratch and it’s apparently AI where it cannot handle questions or resolutions. I am very frustrated. My male partner is on the same itinerary and got his points where the woman am having to jump through hoops to get same treatment. My travel agency said they are going through this with 6 other people which is horrible after paying all the money!

I recently had taken a flight out of Seattle to O'Hare in Chicago, as I was waiting for my flight. Noy was at the desk working for the flight right before mine, she was so helpful and told me Deanna would be at the front desk for my flight and could assist me on a better seat if possible, Deanna was able to accommodate me with an isle seat. I had the pleasure to talk to Miwa one of the crew members, she made me feel like part of the crew family, she was so kind and caring before, during the whole flight. I meet the whole crew, the Captain Glenn C, copilot Joshua H, the crew Amanda T, Cody O, Laurie M prior to the flight, I was so relaxed and due to my disability they were very accommodating to my needs. The flight was excellent and very enjoyable. All this crew was outstanding in every way possible and made the flight very memorable, If I could fly with this team I would fly often. Thank you Captain, Copilot, and all the crew on flight DL2299 11:15 flight.

DL151 on 2025-10-27. 3x the flight was postponed due to a serious lack you maintenance on the A330 Airbus. Instead of leaving at 3:30 pm we are still at the Atlanta International airport and it is 6:50 pm and NO departure time announced. I have serious heart conditions and my wife just survived Breast cancer and all DELTA had to offer is a cardboard cup of water and a "SORRY"! I will miss my extremely important medicine! Only because DELTA seems to do maintenance with a LOADED PLANE where hundreds of passengers are trapped waiting. HORRIBLE!!!

Super helpful! Friendly staff! Good quality! You get what you pay for! Educated trained staff!! Recently flew from Seattle Washington @ SeaTac airport! I had issues checking in and got stuck a couple of times, but the quality of the company was well worth the money! The service is better than most other airline carriers! I usually do not indulge in Good Quality airlines and stick to the cheaper ones BUT thoroughly impressed by the experience, knowledge, training, friendliness, & helpfulness from the staff! Specifically ask for Roman at the outdoor ticket counter from SeaTac Airport!

Terrible day today, Flight Attendant rammed her food cart into my knee and did nothing. Flight 4 hour delay. Customer service rolled their eyes at my complaint. Worst flight experience of my life. Never again, Delta.

Tonya was great to help me in a huge mistake Expedia made. She was fast and caring about the situation. I have never had issues with Delta and will continue to fly with them when I can. Thank you again Tonya!

Currently sitting on the tarmac during a two hour and counting delay on my return flight due to “the hinges on the door being dirty so it won’t close.” They promised we’d be in the air by 9:30 pm (2 hours late) and it’s now 10 pm. This is after a delay on my outbound flight due to Delta miscommunicating with the airport, causing us to deplane and get on a different plane, thus causing me to miss my connecting flight, so I missed an entire day of conferences on this work trip. The only time I’ve had flight service this bad was flying Spirit Air and no one wants to be compared to Spirit. Will never fly Delta again.

Flight delayed for more than 5 hours and all you got for compensation is a $12 dollar voucher. If there is an alternative that I could choose, I will switch in a heartbeat. Anyway, to Delta, keep up your good work!

Delta Airlines — absolute nightmare. My first flight was delayed by almost 3 hours, which already ruined my work schedule — the entire reason for my trip. When it finally landed at 12:16, my connecting flight was supposed to leave at 12:40, so I literally ran through the airport to make it. Delta kept sending completely contradictory updates — 12:49, then 12:25, then 12:35 — and when I got there at 12:30, the gate was already closed. Unreal.

If I could give this no stars I would! Flight attendant out of Detroit Hajar ** was extremely rude to me on the plane. I sat down with my husband unaware that cross body purses could not be worn during flight. Hajar asked me to remove it and I complied. Once Mrs ** made her rounds she continued to the speaker where she continued with attitude to let everyone know cross body purses were not allowed. A little while later her continued sarcasm on the speaker for a reminder not to wear a cross body! I complied the first time! We could not believe how she was acting, bullying on the plane!? I have never experienced such rudeness from a Delta member as I did from this lady. It just takes one team member to ruin it for everyone!

Customer service hangs up or leaves me on the phone with the clock running and no one responds. There is no way to dispute a charge on my credit card on a day I did not fly. The site was buggy and appeared to not add my checked baggage. When I got to the airport I had to pay for the checked bag as there was no charge on my credit card at that time. When I arrived back from my trip there were 4 charges on my Capital One card and I already paid for it when I flew. There is no such thing as helping the customer but human robots that can only read from a script and can't understand the issue then they hang up after telling me to dispute it with my credit card company. My credit card company wants proof that I contacted Delta. This is a circular circus. I have spent hours on the phone calling several numbers.

In the past Delta airline in my mind was great. However, I heard they are not reliable, until today my cousin was plan to flight fromTPA to SEA. She supposed arriving in 11:35am; however, the Delta told her due to airplane issues, it would be delayed. Waiting, waiting and waiting. Finally, Delta called cancellation on this flight on 16:35 (EST). My cousin has to another ticket from other airline because she need to be in Seattle today to take cruise tomorrow morning. It is so awful and no responsibility for their passengers.

As someone who flies this Airline previously bi-weekly for work will never use them again. Had a flight for a funeral this morning which in their app they left the wrong gate number listed. Once I arrived at the wrong gate and realized that was not where the flight was had to ask employees just to find out which gate the flight was at. By the time I got there 20 minutes early before the schedule takeoff time the rude representative said the door had already been locked and wasn't able to get on because now the flight was taking off 5 minutes early. Did tell her I made it before the 15 minute Mark and the whole reason I was going was a funeral. Her response was, "Not my problem" and walked away.

I am also calling out Delta airline for delaying my baggage when I was on my vacation from Aug 30- Sept 4th. Question, how do I contact a company when I am on a cruise ship, and Royal Caribbean refused to get my baggage from the airport??? I did not received my baggage until I was in St. Maarten on Sept 4th. They refused to pay my phone bill and my taxi fee to go to St. Maarten's airport to find my baggage. Can believe this bullshit??? Delta a big company can't afford to pay for these two thing when they were the one to delayed my baggage.

We just took a short vacation and purchased three tickets from Delta Airlines. Once booked I waited to check in for our flight the day before. I noticed we we not sitting together. Even though I had purchased the tickets together at the same time we were separated. I called customer service which was a pain in the butt and took so much of my time. They said they would move us to the emergency aisle as long as we would participate if there was a problem. I agreed that we would and left it at that. Still no change on the app though after the call. We arrived to the gate for the flight and I approached the desk and was ignored. I asked for assistance and was rudely told she would not assist me until one hour before take off.

I was a long flight from Amsterdam to Atlanta on Sept 15, 2025. It was a full plane and lots of staff. It was after lunch, and two stewards were going down the aisles picking up trash from lunch. My husband was in the aisle seat, and I was in the middle seat. The two stewards were gossiping about another steward very loudly and not paying attention to what they were doing. My husband handed one of the stewards his plate filled with trash. Without looking she grabbed the plate by one end and all the trash spilled all over him. The steward was totally unaware of what she had done due to her gossiping.

I would like to express my disappointment regarding the service I received from Delta Airlines. During the boarding process for flight DL1996 from Boston to Tampa, I experienced several issues. My wife and I purchased our tickets together for our honeymoon, yet we were assigned seats separately. When I tried to address this situation, I was treated poorly by an employee named Jorge, whose attitude was unprofessional and discourteous.

I had an issue with a flight from Salt Lake to Minneapolis. It looked like I was just out of luck. Rusell, a customer service experience supervisor, went above and beyond to help me solve my issue. A huge thanks to Rusell and Delta Airlines for helping me.

All five passengers in our party checked in for our flight the day before, received boarding passes, and arrived to the airport 2 hours prior to flight. We attempted to use the kiosk to print bag tags and it gave an error message. We notified the attendant and he stated they had been having errors with bag tags printing and stated he would handle it at the desk. He stated he would call the "Delta 1-800 number" to sort it out as this has been a problem for the past several days. He contacted Delta and explained that we were there on time and checked in. He then asked us to wait so he could process the other passengers for the flight. We asked several times if there was anything we could do, as it was getting closer to our flight time. He then then told us we would be rebooked on another flight, and the earliest he could give us was 13 hours later, and arriving 21 hours after our scheduled time, which would cause us to miss our vacation reservations.

Customer service at Atlanta worst ever. Misdirected by surly disinterested employees on 3 locations trying to check in first class. Finally found one employee who cared. Will only fly Delta in the future if it is the only airline available. To make matters worse Delta limits its online complaint "service" to an inadequate limit probably because it would take its employees too long to read the myriad that it receives each day.

Subject: Complaint Regarding Unprofessional Behavior of Flight Attendant on Flight DL5293 (JFK–Charleston, SC). Dear Delta Air Lines Customer Relations Team, I am writing to formally report an unpleasant experience I had on Flight DL5293 from JFK to Charleston, SC today 10/4/2025. The flight departed from Terminal 4, Gate 10, and I was assigned Seat 9C.

Very disappointed. Our flight from ATL to AMS was delayed several times. A seat upgrade was paid for and never received. Went to desk to inquire about delays after waiting in line for 40 minutes, I got nowhere. After multiple other calls to ensure I would be able to catch my cruise ship, I returned to the Delta counter and waited another 40 minutes, had to be rerouted through a different airline and city, Delta delayed my luggage for 3 days - NO CLOTHES - and did not refund any of our fees.

I had a great experience with Marlene at the Kahului airport ticket counter. We had 3 couples that had to have our bags ticketed all the way to our final destination due to a tight layover in ATL. Our final destination was on a separate Delta reservation. Marlene did a fantastic job in making the necessary changes. Our bags were safely waiting on us at our final destination & we barely made our gate in ATL as predicted! Great Customer Service, Marlene. Thank you! Terri **

I paid $4,883.11 for one way round trip flights from Atlanta to Spain and back in the Delta Premium Select Section. They changed our seats and separated my wife and I on an 11 hour flight over the Atlantic Ocean. You cannot trust Delta. They will lie to you and keep your money.

DON’T FLY DELTA! Our last trip back from Anchorage to Tucson, missed our connecting flight in Seattle because fire truck was at the gate we were coming into. Flat out lied to by 2 different gate agents, they put us on stand by on flights that were overbooked, told us we were guaranteed to get on the flight, and literally all the way up until when they close the doors and said, "Sorry we were wrong." Everybody showed up. After four hours of trying to get onto a flight we finally got a flight into Phoenix and had to rent a car and drive back to Tucson. I put in a claim to Delta to have them reimburse me for the rental car and gas, and went back-and-forth with them many many times, and they just kept saying that they would not reimburse, but they eere sorry LOL. I will not choose to fly with them, terrible experience. #deltaairlines

Exceptional Service from Delta Employee Helionay **. Dear Delta Airlines, I am writing to express my sincere appreciation for the outstanding service I received from one of your employees, Helionay **, on September 26, 2025 in Boston. On that day, my flight to New York was unexpectedly rerouted to Boston, while my final destination was Panama City Beach, FL. I was returning from an exhausting vacation, and all I wanted was to get home safely and as quickly as possible.

My luggage was handled very poorly. Damaged and very dirty. Contacted customer service to report issue. 3 weeks later, I received an email to provide photos and other info which I did. My request for a resolution was denied under pretext of wear and tear. I booked business class and saw up close how the luggage handlers were throwing it like they were in a war zone or fighting someone. This is not Fair.

Worse communications and customer service than any other airlines. I rather use Spirit or Frontier than Delta. I was in a flight from MN to Boston, I was delayed more than 3 hours, no communication just left on the air. In the same trip, change my flight to a new time due to business reasons and the airline charge my credit card but didn’t book my flight change. I had a horrible customer experience to get through security due to this airline been sooo bad and then got to the counter just to tell me that the seat that had been assigned to me was no longer available but they had the audacity to fly a flight attendant and pay 2 people over 809 each and left me hanging again.

I just had one of the worst booking experiences with Delta Airlines. The ticket price increased by over $500 while I was in the process of paying. When I called customer service, one agent told me I could use miles, e-certificates, and a gift card to help cover the cost, but when I was transferred to another agent to finalize the booking, I was told that wasn’t possible.

Delta SUCKS!!! And that’s why this airline is having so much KARMA. The CEO a few years ago bragged they were the most responsible and caring airline for their passengers(LIES). And at least I have satisfaction for all the times you denied my refunds. I see you needed all the money for failing airlines. I make sure to tell people use another airline period!

I’ve flown with Delta several times, and one of the most frustrating aspects of the experience is their customer service phone support. No matter the day of the week or the hour you call, the wait times are consistently long. It often feels like you’re stuck on hold indefinitely, with no clear sense of when, or if, you’ll actually be able to speak to someone. For travelers dealing with urgent issues like flight changes, cancellations, or lost baggage, this lack of timely support creates unnecessary stress.

Poor customer service!!!! Disappointed. From the September 8th, 2025. Flight 2779 Savannah Hilton Head airport Stephanie very rude with multiple customers. She didn't want to work. Every time she was rude, laughing with co-workers about it. The girl in the middle. Short strait hair.

Disgusting Delta destroyed my luggage and keyboard a second time and I want answers, people stay with JetBlue and southwest, etc. I'm very disappointed. All they do is give you the runaround but I will.

International flight arriving to Atlanta spent 40 mins. To get a parking space. Customs lines took long, my boarding ticket had my name wrong, so I missed the connecting flight. Rebooted to following day after back and forth with Delta customer services and then they DID NOT WANT TO GIVE A HOTEL, nothing.. Very bad experience with Atlanta DELTA staff.

If I could rate Delta customer service negatively, I would. Horrendous service. I made multiple attempts today to book roundtrip tickets for Delta flights from Seattle to London for November 7-29. I have been tracking Deltas prices all week, using miles, and the price has consistently, but not always, been approximately 72,000 miles and $217 per ticket (Main Classic). This morning the price was advertised at 48,000 miles and $217 per ticket. As a result, I immediately transferred 100,000 AmEx points to my Skymiles account. Once the transfer was confirmed, I then, on three separate occasions, completed the transaction, including seat selection, on the website up to the point of payment. Each time I received a message back to try again later.

I experienced a very pleasant flight from Bradley International Airport to Phoenix, AZ 9/11. The trip back 9/16 after a brief layover in ATL was the best. Captain Dan had a fun conversation with first class before the general announcement, I really enjoyed that. Yes, he assured our safety, the most important part of his job. Captain Dan could easily be a motivational speaker or a comedian when he retires.

Currently stuck in a Delta airplane that is just sitting on the runway and not moving. Had to find another website to give it another 1 star. Last time they changed my seat and put me next to a ** person who should have bought 2 seats. On the flight before this one I was delayed 2 hrs. Never use delta if there is any other way.

If I could give this airlines a minus star I would. The attendants were incredibly rude and flippant. Planes were all late and filthy.. I had a first class ticket but put on another flight in main because the plane was late and full. No attempt, in any way, to either apologize or reimburse me. A complete failure!!

⭐️ Minus Zero Stars if Possible. Just another sad excuse for an airline. Flight DL5366 was delayed for 1.5 hours because of a broken overhead bin. Instead of having a plan in place for small mechanical issues, Delta left us sitting on the plane waiting for a mechanic to come all the way from Raleigh. This is unacceptable. They could have simply secured the bin and not allowed bags in it, but instead, they chose to waste everyone’s time. Because of this, I’m now missing my connection, and my entire day is ruined. Delta clearly isn’t prepared to manage even the most basic operational problems, and the passengers are the ones who pay the price. Disappointing and unprofessional. If you want to make it right, give me enough points for a flight since you completely messed this one up.

The headrest monitors didn't work, and were told.. Sorry we tried. Ok fine. Wifi in the plane. Nope. 90% of the reason I chose them. Okay fine it happens... Turbulence. Not your fault. Fine. Then they "delayed" my bag. There new word for lost. Gotta worry about optics. More than fixing the issues. So much so I had to try and call multiple times to which their stupid bot hangs up on you when you try and get to a real person. Only way I was able to talk to anyone was via text message. And the bot they use for that is terrible. Because of course it is. Finally getting a person. The first time. They found my bag and were going to expedite it because I have MEDICAL EQUIPMENT, I have to have. Sounds great!. Too bad. That's not how it went.

We booked a flight from Detroit to Fresno that had a connection in Salt Lake City. Our flight arrived early from Detroit. As soon as we deplaned, we walked as fast as we could using all available moving sidewalks. In spite of our efforts when we arrived at the gate to Fresno it was closed. The plane was still there but they wouldn't let us on. It was physically impossible to make the connection without some type of powered transportation. Who books passengers on a connection that cannot be made? Very poor. We did get a free lunch as we waited another 6 hrs for the next connection. Ugh!

The last 2 times I booked flights with miles using the mobile Delta app, the reservation system changed my flights between flight selection and payment. The confirmation did not match the flights I selected. I feel tricked. There should be an investigation into the Delta reservation system.

I have never written a bad review in my life, but I was lied to by Delta Airlines. They had to fly me into a different airport due to mechanical problems on my original flight. I was told by the customer service representative the fee for transportation to my hotel which was closer to the original airport would be reimbursed. I submitted a request for a reimbursement and was denied. I was then told to file a complaint, and I was denied again.

Delta lost my bags for 3 days on a recent family international trip and will not reimburse me for having to go buy clothes, toiletries, etc. for the 3 days we were without our luggage. They have totally washed their hands and said it is our issue and not theirs. I am a million miler with Delta and now will not fly with them. Avoid Delta if you travel with checked luggage as they will abdicate all accountability if there is an issue.

I will never fly Delta Airlines again. On my recent trip, I was treated with a complete lack of empathy and respect. As someone with autism and sensory issues, flying is already difficult enough - but Delta made it far worse. At the last minute, they changed the seats I had carefully chosen and paid for, putting me in the middle row. When I called to fix it, I was literally told I was "just a code in the system." What followed was over 24 hours of being passed around, stressed to the breaking point, until I finally got to the gate.

If you buy cheap tickets from them (months before your trip) that's why it's cheap! Delta will resell your tickets to someone else because of high demand and high prices and refunds you your money! And give you a reason as "you're late" while I was there an hour and a half before! And they know better in their policy they don't refund for being late! This company has no respect for their customers! And I asked for an alternative they were like "oh we already proceed to the refund!" What a joke!!

Our luggage did not arrive in Chattanooga from Buffalo, New York. The agent at the Delta counter did not give us claim form and took our information on a piece of paper and said the luggage will be delivered to our home. Later, when I called, I found out it was not scheduled for delivery as no claim was filed. The Delta agent was totally unprofessional nd did not care about the customer. They had our date of birth incorrect in the system despite us telling them about the interface error the agent did not rectify our concerns prior to the flight and had our date of birth incorrect and got delayed in the security check as a result. This is unacceptable.

Flying internationally, you know that lots of unforeseen challenges can pop up. Our check in crew, ultimately including Chris, Lucian, Greg, Lucian and a supervisor, Glenn, worked to track down the paperwork for the extra bag we had purchased using points. Delta is fortunate to have exceptional people like these working for them. They were kind, professional, thorough, and persistent in finding out the issue and working through it. Well done to a superior staff! Thank you so much.

Our flight from CMH to BGI on July 22, we were a party of 5 that had a significant delayed 6 hours at the ATL airport causing us to arrive at our destination 6.5 hours late. Our flight was delayed multiple times due to "weather and air conditioning problem yet we were kept in the plane for several hours. Then as we were finally set to take off it was announced that we would need a new plane. We do not understand why this was not done sooner. 9:36 am: We were supposed to take off at 9:40 am and were were on the plane but delayed due to weather. However it was already hot on the plane. They made an announcement that we were going to take off at 10:21 am. 10:24 am: Getting ready to take off again, it is still very hot on the plane. Did not take off and at 10:48 they announced that there was a problem with the air and they were getting it fixed. It got cooler for 5 minutes then back to being hot.

We have always been loyal Delta customers, my husband is a Diamond Medallion member, and I am a Platinum Medallion member. We have trusted Delta for years, choosing to book directly with them because we believed in their service and commitment to their customers. Unfortunately, our recent experience has made us question that loyalty.

I tried to use my companion ticket from my diamond medallion account and it is such of a scam. The agent booked the wrong day- and the supposed first class ticket wasn’t available- and when I tried to change it to the correct day, shockingly it wasn’t available. The agent was rude and unhelpful! I’ve been a loyal Delta customer for years and it’s clear that the company doesn’t care at all. I will start flying United.

I fully understand Delta’s policy that boarding doors close 15 minutes before departure. However, Delta has a tendency to depart before the scheduled departure time, which means gates are also closing earlier than expected. This directly impacted my trip to New York with my children on 9/22. I missed our first flight (totaling $635.38), forcing me to book a last-minute American Airlines ticket for nearly $1,500. Frustrated, I canceled my Delta flight without thinking through all the consequences, which left me rebooking a return flight on 8/23 at an additional cost of $566.08, even after applying an eCredit.

Recently had a trip to west coast for my birthday with family, have used Delta for many years, but lately the check in has become a little ridiculous, a friend gave me some BBQ spices for my birthday, small, sealed containers, was not only patted down during entry, but also pulled off to the side, everything taken out of my bag, the SEALED containers opened ant tested for 'whatever', my phone was checked, none of their damn business what is on my phone, was given another intense pat down, FOR BBQ spices, really????, people are rude, no smiles, they all look like they are miserable people, will NEVER fly delta again, not the first time there has been 'excessive' pat down, FOR WHAT??? Have never been arrested, no record, because my hair is a little longer, I don't fit in,?? A little racist, I think?

I will never fly with Delta again. I recently took a vacation and had a layover in Atlanta. My layover was supposed to be just over an hour and ended up being over 3 hours with no explanation. I departure gate was changed with no communication of it changing. I just happened to look at the app on my phone and saw the change in gates. Again, no communication about this.

Flight DL 5256 on September 3, 2025. Staff were really rude and not accommodating to the few passengers that were on this flight. The flight was also delayed which I understand can happen beyond their control.

Absolutely careless and unprofessional. Not only they misconnected my flight and I was late to my flight to Europe 30 hr. They lost my luggage for 3 days. Refused reimbursement for Delta negligence. I wish people just boycott Delta. I will like to see how they start testing people who made Delta successful. 100 years, hope not a year longer.

Wonderful customer service. All of the attendees were friendly and very welcoming. Also very helpful and accommodating. Always on time. Can't say enough good things about the professionalism of their team. Keep it up and thanks for the great experience in Fargo and Minneapolis.

Goodbye Southwest, Hello Delta! For 40 years, I was loyal to Southwest Airlines because of perks like free checked bags and open seating. But with those policies gone, so went my loyalty. I decided to try Delta—and WOW, what a wonderful experience! The staff is personable, the operations are efficient, and every single flight I’ve taken has arrived early. I can’t believe I waited this long to switch. Goodbye, Southwest… I’ve found my new favorite airline in Delta!

I was very disappointed with every stage of our overseas trip. Started with 4 hour delay and then our luggage was not put on the flight. Arrived in Amsterdam 6 hours later than expected and waited 3 days for luggage to be sent. Flight home we couldn't check our luggage (was told it was too late) only to be notified 10 minutes later that flight would be delayed 2 hours. Of course, we then missed our connection and had to re-book AGAIN. Each time we were told "technical difficulties". Definitely will not use Delta again.

Wrong terminals listed. Seat that doesn’t recline with dead seat filling on a 5 hour flight. Unhealthy food choices. Two people assigned to the same seat. Then there was the very nasty check in lady at the flight desk checking people in. I don’t know who rained on her parade but she should not be dealing with the public with that attitude.

No meal offered by flight attendant Corina, while she did offered to others. After waiting an hour, she came back to ask me, if I still wanted a meal. I definitely want that this flight attendant, Corina, receive extensive training in how to be a better flight attendant.

Frequent flyer. 4 times in a row, Delta flight was delayed for "mechanical issues." We were rebooked on a schedule that would have us wait through 18 hours of layovers. We only had 1 layover of 90 minutes, and now I had to live in multiple airports for 18 hours with an infant and an elderly parent. Delta clearly cannot live up to their own schedule. Will fly any other airline from now on.

After waiting on the tarmac for over three hours, Delta canceled our flight and attempted to get passengers to a hotel. Passengers waited three hours for checked bags and two more hours for Delta to figure out what to do. It was as if this was Delta's first ever canceled flight. Delta kiosk representatives and customer service phone representatives refused to let us book our own hotel and refused to give us the location of the hotel where they would take us, stating they did not know. The Delta kiosk representative gave a hotel name that simply does not exist and was not the name of the hotel we were eventually taken to in a remote Italian village. Delta promised lunch, dinner, and breakfast provided by the hotel. The hotel only provided a meager dinner and was not aware of the other meals. Delta promised transportation back, but that transportation was not provided.

Worst service ever. My trip was canceled twice and they didn’t want to compensate for my extra expenses due to mistakes. Will never use them again. Reached my kids a day after my scheduled time. I had to pay accommodation and car rental as extra.

An absolutely terrible, unreliable and disrespectful company. The employees must be trained to treat customers with contempt. Just the most recent personal experience: I just spent four hours on the phone trying to get some clarity on a ticket I tried to purchase tonight. After all that time, I got a rude, disrespectful person who identified herself as Cece. She was of no help at all, and refused to terminate the call, because she knew what kind of rating I was going to give her. As I write this, my phone is essentially blocked, because she refused to terminate the call. I have been with Delta for over 35 years and have never been treated with this level of disrespect and contempt. I cancelled the flight after 4 hours of harassment. Thanks for wasting 4 hours of my time.

After I booked my flight Delta changed the layover time in Paris. I was so concerned I called twice to talk about if we would be able to make the connection. After a go around that made no sense I asked, "Why would you offer this flight with this connection if you believe it's impossible for us to make it?" Pretty much the answer was that's all we legally have to do. So not wanting to switch to United at this point we took our chances and lost.

My son and his wife, both traveling under official military PCS orders from Austin, TX to Seoul, Korea, were forced into an incredibly distressing situation due to misinformation and lack of support from Delta Airlines staff. Originally booked on American Airlines, they were turned away because AA does not allow in-cabin pets on flights longer than 12 hours. In a scramble, they approached Delta’s counter where a representative named Ikeysha sold them tickets for a same-day flight via Salt Lake City to ICN. She assured them they could bring all three cats in-cabin—a critical detail for any pet owner, let alone a military family relocating overseas.

Flight from MIA to ATL Sunday 18Aug25: plane arrived late to the gate from ATL. Sitting by the window I saw the cleaning crew board and leave. THEN the gate agent announced a "maintenance issue." An hour later still not boarding. No communication from Delta on rebooking my connection (one hour layover in ATL so it would be missed). Delta chat agent (had to log on to that AFTER already being logged into the app) claimed there were no later flights that day, so my checked luggage would be at the Baggage Service Office (BSO). I reserved a rental car to drive from ATL to MGM (my originating airport).

Dear Delta Customer Care, I am writing to formally express my deep dissatisfaction with my recent travel experience on August 19th. My flight from Mexico was delayed for over 12 hours, and the way the situation was handled was unacceptable. During the delay, passengers were provided only a minimal food voucher that did not reasonably cover the cost of meals for such an extended period. The lack of communication and support from airline staff added to the frustration, and as a result of this delay, I incurred both unnecessary expenses and missed work. When I finally arrived in Atlanta, Delta provided a hotel that was in unacceptable condition, with visible bugs and cockroaches. I felt unsafe staying there and had no choice but to leave at 1:00 AM, paying out of pocket for alternative accommodations.

My husband and I planned a trip to Italy for this coming October back in April. We paid to be in comfort plus and had selected seats 32A and B for the flight from JFK to Milan. In July we received notification of a flight change. The orginating flight from CVG to JFK had a 20 minute time change. In the process however, they gave away our seats 32A and B and put us in the middle section of seats when there was no change in this flight. While customer service rep that took my call was nice, I still would have preferred this change to not have taken place.

Calling customer service from USA during normal biz hours gives you a long wait for a static filled call with a foreign agent speaking very broken English. No escalation possible. Delta greed just wants to force you to upgrade a seat online or go through hell. Their web tech is bad too.

Delta is going down more and more. Late take off, slow getting you off the plane. We just sat through an hour and a half flight and they only gave us water!!! 👎🏽👎🏽I use to only fly Delta but that’s about to change!

Although weather cannot be helped the crew assignments can. After experiencing delays all day due to weather in Atlanta on 8/19/2025 the flight from Atlanta to Columbus, Ohio flt 2786 was a result of extremely poor planning!! Once the flight was boarded, an announcement was made that flight 2786 was going to be delayed because of flight attendants over hours. Why was the plane boarded??? This information was known prior to departure. I’m writing this review as I continue to wait on a hot airplane for flight attendants that can actually fly. I find this to be extremely unacceptable! Customer service was not a priority on flight 2786 on 8/19/2025!! Now I’ll be hoping we get into Columbus Ohio before 12a so I’m able to secure the rental car I have reserved or I’ll be sleeping in the airport until they open the following day. NOT HAPPY!!!!

I cannot log into my account. I’ve reset my password four times. I tried chatting. It’s a robot. When I got a human they couldn’t do anything. They sent me two forms. The first worked. The second won’t. I sent them proof of who I am in the chat. It went back to a robot. I just can’t access my account and can’t login to the app and can’t get my new married name on my account and just can’t get any help. People in person say they can’t do anything. Yeah. I asked real humans at the airport.

If you have booked a flight through delta app and then ii is serviced by an international partner and your an Amex platinum card holder what a joke you will have NO lounge access. Delta does it again. They don’t fly there but will take your booking on another airline then deny you access with a card that they have a partnership with. This airline customer service is a joke. Find another airline if your an Amex platinum card holder. Yet another reason to find an airline that values it hard working customers.

I’d like to say before 8/17/2025 I’ve never had anything negative to say about Delta….Still frustrated a bit so I’ll be very brief. Today’s crew from Houston, Tx to Detroit, Mi did well as usual, all except one… Ms. **, very rude, dismissive, calculating, and unprofessional :/( but that’s okay Lady I really hope your tomorrow will be better. A special ty to Ms. **, you’re very kind and welcoming. Ty so much for being so amazing and smiling while doing so… You go! You rock! Ty for a safe flight Crew. :)

I purchased my tickets through Delta directly and when I tried to check in online or at the airport I couldn’t request or get a seat assigned, at the airport the staff mentioned our seats were not assigned and will get assigned at the gate and when I asked why, they mentioned because our flight was reassigned, I'm not sure what that even means. They kept us waiting until the very end of boarding without letting us know why, after we were called to board as the last two people the flight attendant treated me and my old dad very disrespectfully, she didn’t even care talking to us or saying why this whole thing even happened. I always believed Delta to be the best American airline but no more. I will never fly with Delta again and I don’t recommend at all.

Try having a flight get completely canceled and losing a day of vacation on an outgoing trip and then having a flight cancelled and being stuck due to mechanical issues on a layover on a return trip. On the way out all they offered was a meal voucher and so far a meal voucher on the way back. Just terrible.

Terrible service. On a recent flight our first plane arrived 30 minutes late (no weather or airport issues. This caused us to miss our landing window at the next airport so the flight was delayed over an hour. We then land at the next airport and our connection left 7 minutes prior to scheduled departure. Delta claims they are not at fault because it was a weather related issue, which it was not. They will not pay for a hotel for us and advise that we can sleep in the airport or outside. We book a new flight on a competitor airline and delta refuses to transfer our bags. Fast forward to the next day where Delta said they would deliver the bags to the address we are staying at, hours go by and we hear nothing. We decide to check in and they say the bags could possibly come the next afternoon. Zero help, zero urgency and zero blame taken by them.

I am filing a complaint about the way I was treated by several Delta agents at the ATL airport. My connecting flight was moved up, and my current flight was late. Upon making it to gate E15, the boarding agent was screaming at everyone to go to Delta service as he continued to accept other people and call names to board. I stepped up to ask him why I could not board if he was actively boarding people. He refused to help me and called a TSA. He told the TSA he was behind, but continued to board some while yelling at people and refusing to help. He then assisted a man who was also late and gave him my seat.

Delta is great when they’re organized. Other than that they don’t care to help. Especially when it comes to military, first responder, second responder. If you’re on orders and they’re at fault for a flight or mishap… oh well they don’t want to accommodate. They’d rather gaslight your chain of command into accommodating you when it’s not their mistake. CONSTANTLY delayed. Only wants to give you refunds through credit even if you paid for refundable back to card at the checkout stage. Give food vouchers of only 12$… like bffr. Lies about flights and how long they run. No staff past 9 so you can’t get help with anything. ATL airport is the worst place delta can be at and omg do they hire the most bitchiest people???

My niece is in Europe & was booked to fly home to NY yesterday 08/14. She is at Milan airport and it’s been over 30 hrs she’s waiting due to plane w/ mechanical issues. They haven’t offered her another flight, gave her only a coupon book, and breakfast. When you call you wait on hold over 25 mins and then get disconnected. There is no customer service there, no other flights for her offered, no other food given, and NO information given to her or other passengers on updates. Delta you NEED to do better!!!! This is unacceptable the way they’re handling this issue. This incident has made my decision on booking Delta again!

I fly at least once a month on various airlines for work. My experience extends out of Dulles Airport and Atlanta. Delta is almost always delayed. Theirs service is subpar compared to other airlines. For US carriers I can't stand flying on this one the most.... So if you plan to fly DELTA have a backup plan if you have a connection.

I went to NYC with my brother and dad to see a Yankees game. Sunday we were at the game, and Delta notified me mid game that our flight home was cancelled. They provided no explanation, and no other flights were available. I didn’t hear a word from them about why it was cancelled until a month later. We ended up renting a car and driving from LaGuardia airport to Rochester, NY, where we live. Delta only refunded me for the cancelled flight home and provided no compensation for the $250 rental, gas, or because we were inconvenienced and drove 6 hours. I will never fly Delta again.

This airline has no respect for your time. They have constant delays, I was on a flight 1892 that had to land at an airport that was 7 minutes closer then what would have been, my final destination. All because they have better capability to fix the plane in that airport. They were more worried about the plane then the passengers. We flew 160 miles to the best location for them to fix the plane. They canceled both my flights, and didn't pay for any hotel expenses, extended rental car expenses, and they don't pay if you miss work. I will forever try to fly a different airline.

3 cancelled flights in one day, Missed a wedding. At suggestion of their agent, drove 2 hours from Cleveland to Columbus to take last available flight to Atlanta, only to have it cancelled after we arrived. One cancellation was " weather", the other 2 cancellations were in words of their agent (who denied us reimbursement for expenses) "due to staffing issues".

I’m extremely disappointed with the customer service I received today. My flight from MSP landed in SLC, and my connecting flight to ONT was already boarding. Despite arriving at the gate at 2:47 PM, and knowing that boarding was scheduled until 2:55 PM, the flight departed without waiting for me and another passenger who were both on the same connecting flight. To make matters worse, I checked and saw that the flight arrived 18 minutes early—so there was absolutely time to accommodate us. Yet, no effort was made to hold the gate or communicate with us.

So on airlines you are allowed a carry on and a personal item which is what I exactly had - They made me put my carry on under the plane because not enough room on the overhead? I explained to them I need to catch a shuttle and the timing won’t work if I can’t put it in the overhead- They didn’t give a damn and guess what? I was late for my shuttle. It states a carry on and personal item - it’s upsetting because you do what you need to do for a carry on and they pull that on you! Delta can kiss off!!!!

My recent flight from Huntsville to Atlanta was delayed, and even though the pilot made an effort to speed up the arrival, the experience still ended poorly. After landing, the ground crew left us waiting nearly 20 minutes just to open the door. When I complained, I was told there was “no staff” and to call Delta. It’s clear Delta is focused on profits over service. In Georgia, they underpay staff, which results in poorly motivated workers and low-quality service. Delays are extremely common with Delta, especially through Atlanta. After this experience, I will be switching to American Airlines or Southwest. No more Delta for me

I went to the airport in Springfield MO looking to get my son, a minor, a ticket and this airline had the best prices and the girl Joslynn Joe was amazing. She was so patient, so help and so kind. I was so blessed. She definitely deserves a reward for her help and she presented this airline beautifully

I had a very disappointing experience with Delta Airlines. On our recent flight, my children—ages 4 and 6—were not seated with us, despite our efforts to request seats together ahead of time. When another kind passenger offered to switch seats so I could sit next to my child, the flight attendant became noticeably rude and told us to return to our assigned seats until the aircraft doors were closed. The tone and attitude were completely unnecessary, especially in a situation involving small children who shouldn’t be expected to sit alone. As a parent, this was incredibly stressful and frustrating. I expect more empathy and flexibility from an airline, especially when it comes to the safety and well-being of young children. Delta needs to do better when it comes to accommodating families.

My family and I flew to Orlando Florida on July 4 for a family cruise to the Caribbean. The original return flight with Delta airlines was on July 12, 2025. After the flight was delayed three times that day, it was canceled until the next day, without any explanation. I spent three hours on the phone that night with customer service to rebooked for the next morning. This threw our schedule off, between going back to work, parking rental, car rental, dog sitter and all.