Delta Air Lines

I have been trying to obtain an itinerary post travel, I have been on hold for three hours and cannot get a representative in chat either. Absolutely deplorable customer service. I will NEVER use Delta for my personal flights and recommend that travelers I serve avoid them as much as possible. If I could give you zero "0" stars I would. This is unprofessional and unacceptable.

I paid for a round trip to Liberia Africa. On my way back from Africa I arrived at the airport three hours prior to departure. The ticket agent would not allow me to board the flight because there were issues with Delta Airlines not allowing me to board my already round trip boarding pass. I gave them my confirmation number, they found it in their system, and they could not tell me why I could not board the plane. I ended up having to stay an extra night at a hotel nearby, then I tried calling Delta multiple times with no answer. I ended up having to pay over $2000 to get back home in addition of my original ticket. There are also a lot more issues to add to the laundry list but I will keep this brief.

I have never had an issue with Delta. So much so that we decided to make them the only airline our business and we use personally. That being said, tonight was a nightmare situation that is still not over. No one will fix it. They just say they are transferring me and then no one ever comes back. I was trying to book a flight for my husband and my 25th anniversary using our miles. In order to use both our miles the app wanted me to pay to transfer his miles to my account to use for him.

I was notified by email two weeks before my flight that my itinerary had changed. Originally, my return flight was from Ft. Meyers FL to Detroit MI then to Freeland MI with a 45 minute layover in Detroit. Then Delta changed the layover time in Detroit to 8 hours. Very unreasonable for a non act of God circumstance and a fully booked flight. What I requested from Delta was to give me credit or a refund on the Detroit to Freeland flight, and I will arrange to be picked up at Detroit.,Simple request I thought... Delta changed the schedule not me. This is a fully booked flight 2 weeks out, I'm sure they will sell my seat, however, the representative said there is nothing she can do. This is a case of a case double dipping. I will continue on and write a demand letter to Delta and hope for the best.

My connecting flight was canceled while I was still in flight. I begged EVERY Delta representative to please connect us asap as our son has seizures and is on seizure medication and is staying with our older daughter. We have to pick him up tonight as we sent only enough medication for today. He needs his dose tonight. They were polite but kept claiming unable to accommodate our life threatening situation. Maybe they are ignorant of how dangerous this can be? We didn't throw a fit. But kept telling them our son needs his next dose and pediatrician office is closed. We are so utterly disgusted.

Three cancelled flights in 3 days and they do nothing. Now I am stuck, cannot rebook using the app. Called and waited 4+ hours and then got disconnected. Tried the text feature and dealt with 4+ hour wait times as well. Agent found a flight 4 days after original flight but only first class available. Did they offer this free of charge? Nope, wanted me to pay for it. No one should have to wait hours upon hours for customer service to get absolutely nothing except for a survey. It is a disgrace when other airlines will gladly put you in first class when they have to cancel flights. Horrible, incompetent airline. Will never fly again!!

Worst airline in the sky! Do not fly with them! Zero customer service! Canceled our 5 am first-class flight from Seattle to Austin at 11 pm the night before. Only option available was a main cabin on the wing, by charging us emergency fees, even though they cancelled our flight forcing us to rebook on a different flight, crappier seats, baggage & emergency fees, no inflight meal/drink options. No discounts nor refunds offered. We will be cancelling all future travel with Delta, cancelling the credit card and sky miles. Worst airline in the sky! 1 star is too much credit for this trash company! Never flying Delta again after this experience and we travel a lot! Run away and never use this company for any circumstance! Comparable to Southwest! We recommend Alaska Airlines!

My booking for Atlanta at the last-minute was never possible without the assistance of Delta Air Lines. The Delta Air Lines travel agency team in the United States gave me the best deals for the Last-Minute Atlanta Flights Booking as well. I booked Delta Airlines Booking for Atlanta and saved around $40 on my tickets. Thanks a lot again!

Hi, On 11/17/21 I was flying DFW to MIAMI. At layover point in LGA, I was offered an alternate flight to original destination. Under the impression that this is an adjustment for Covid concerns, I agreed to the flight change assuming there are no reward or cost involved.

Delta Airlines is a money hungry, greedy company that doesn't care about disabled people at all. On 04/2021 bought tickets to Jamaica. Upgraded to first class during checkout. We never been first class. Trip was planned for 1/27/22 - 2/4/22. My wife and I are both disabled and have a fixed Social Security income only, this trip was a surprise to happen during her birthday after dealing with Covid 19 for over a year of staying indoors. We didn't go anywhere other than dr appt since we both have poor immune systems. This trip was planned on the tail end of Covid 19. Who knew there would be variants still to come in the future. Well on 12/09/21 we cancelled our trip as the Delta variant is in full swing and the new Omicron was taking off.

Last July I had to enter the hospital emergency ward with a lung disorder that had me in the hospital for 16 days. I could not fly on my appointed date and attempted to reach out to Delta to request a credit so I could fly when healthy again. The telephone waits were up to 7 hours. I wrote to Delta Customer Care 4 separate times, sent 2 separate fax communications to customer care (with confirmations they were received) and finally wrote a letter to Ed Bastian, Delta's CEO. I outlined the situation and informed Delta I am a senior citizen and disabled. I have never once received a response from Delta. Not one single response. Delta has demonstrated what may be the most horrible example of customer service in existence. Absolutely disgraceful. I will never travel with this airline again.

On October 17th 2021, I was returning home to Seattle from San Jose on Delta flight DL3768 at 7:30pm. After we boarded the plane and sat in the cabin for a few minutes, the pilot informed us of a 15-20 minute take-off delay. Not a big deal. There was a thunderstorm in Tacoma, and SEATAC had slowed the number of landings they would accept. This seemed fine to me and completely reasonable.

I decided to apply for one of Delta's credit cards because of what it offers. Instead they gave me an entirely different card with zero benefits that I did NOT apply for. Interesting. Had they given me any kind of info that was the card I was applying for I would not have wasted my time applying simply because it offers absolutely nothing.

Booked a flight to San Juan leaving December 10, 2020 returning December 19, 2020. Booked this flight in July to be certain I would get the flights I wanted because I needed to be home for Christmas plans early on the 19th. On November 1, 2020 was notified by Delta flight had been changed to a later flight also my husband and I were no longer seated together. To make matters worse a later flight on the same day had gone down $345.00 from what I had paid. I did not change our flight because it was very important to us to get home early on the 19th.

There were a few flights that were overbooked so I chose to volunteer my seat and get on a later flight. Customer service from beginning to end at the Fort Lauderdale Airport on Oct 14 & 15 2021 was impeccable. Tate went above and beyond. Well done Delta!

The flight was scheduled with Delta from Milan to LAX on 10/27/21. Price paid $500. At the airport, I could not find the terminal. There was no Delta terminal. No one could direct me to a Delta terminal. Although I arrived at the airport in plenty of time prior to my flight I found an empty deserted terminal in a reclused corner that was unidentified and apparently used by delta 50 minutes before departing time. After looking for almost an hr, I found the terminal empty at 11:12am and the flight was leaving 12:50pm.

We flew tonight with our 1 year old child from Key West to Las Vegas, one stop in Atlanta. It was a worst experience in our life. Seats on the plane were smaller than usual, tv screen didn't work, plus they lost our 3 checked bags. Those bags all went into the different places, we will have to collect those over the next few days one by one. Never had such a horrible experience on any other airline, but Delta.

Delta Airlines is a low-cost carrier thus they have an economically fair price but they can take some chances. The seats don't recline at all and my tail bone was bothering me on the, there was very little room to move. I would recommend you not to opt for Delta Airlines if you have a long journey. I made an immediate return flight with American Airlines as it was much more comfortable. The prices for last minute flight was high that why I looked up online and came across an online flight reservation portal (AirlineTicketWorld) that offered me American Airline flight ticket at an unpublished price. You guys can also check out AirlineTicketWorld or call the flight reservation team at +1-888-720-1433, they offer exclusive fair prices for various renowned flights and also offer incredible discounts.

I booked international ticket transiting through London early August for December. Monday my ticket was changed without notifying me. We are three passengers. Transit time in London changed from 3 hours to 19 hours. What am I going to do regarding stay and another Covid test now. I called to fix issue. Changed my original departure date so my layover is again 3 hours. Spent four hours on hold and finally got this resolved. Nothing they can do they said. Now I thought okay everything is in order. Now two days later same issue. So now after waiting more than two hours on hold the agent is trying to fix issue again. She does not know what is happening but it is a mess. All issues cannot be resolved online. Delta needs to hire more customer service rep and fix the system. If they cannot help then they should not partner with other airlines.

Delta lost a long time customer. Due to a long delay, we figured we’d hit up the Sky Club since we have an infant with us and needed a place my wife could feed our child and have something to eat herself. Since we’re Delta Platinum card holders we figured it’d be worth the $40/person. Unfortunately our card was lost on vacation. It’s on our boarding pass, digital wallet and apps but that wasn’t good enough for the rude front desk attendant. Quite honestly, it’s sad to know that when you’re in most need of Delta support they’re just not going to be there for your customers. We’re going to take our travel business and card loyalty somewhere that wants it.

I have been using my Amex since 2006 and have been accumulating miles to use for travels. I never bothered checking Delta's statements but I recently called to find out where my miles went when I have hardly used it. To my surprise, when I login to my account on Delta.com, there are no records of where the miles went, unless very recent. I called their offices after holding hours on the phone and no one, including the supervisor, had an answer for me! I even sent an email to their CEO, Mr. Bastian and then a few days later I sent a message to him on Instagram with absolutely no response! I don't trust them anymore so I suggest for everyone keep their Delta statements and make sure you keep records of them at all times. P.S. what is this all about Delta's hold time of 5 hours. I even decided once to hold on, but no one picked up!! Not sure how these organizations run their companies anymore!!

Booked a September trip with Delta in August. I know international travel has its issues right now but this is ridiculous. The airline has changed my itinerary twice now without my consent the first time sending me to an airport miles from my destination costing me a huge amount of money to book long distance transportation to get where I needed to be. Hours waiting on hold for customer service who told me they could not help without change fees and possible having to transit through a banned country which clearly Will not work.

My flight was at 6 A. M. and I got there way earlier than that, around 5:16 am to only to be told the plane has already left. Smh. Time punctuality at its finest smh. Never again. P.S. The staff is rude.

My 8:30 flight boards at 8pm. Plane is at the gate, it's 8pm and nothing. There's no one at the counter and no update on the board, it says "on time." At 8:16 the counter rep shows up to inform us that they diverted our crew and they were trying to find another one. What?! Forty -five minutes later we board and start to taxi but, a lightning storm hits and now it's another hour wait.

My trip with Delta Airlines started on August 15 at 5.30 am. When I arrived at the Newark airport, it was 8.30 am and still waiting in line to deliver my luggage, it was when the Delta Airlines staff reported that the 8.30 am flight closed the doors in addition to the other flights and all the passengers stayed at the airport. They had 3 operators receiving around 200 people. It was at 8.30 am when one of the operators came up with the great idea of ​​moving the people who had left the flight out of the line.

I purchase the Vacation package from Delta Vacations for vacation to Aruba. I was told the COVID testing at Marriott Stellar Aruba is part of my vacation package and they charged me $360 for the testing. Please help me get my money back for the COVID testing.

I would like to give a kudos to Brandon, Sheri, and Stan at the Austin-Bergstrom International Airport. They were a huge help in helping my dad with the unaccompanied minor process as well as helping to locate my son's lost ID. Thank you all for being such a huge help even amidst all of the chaos! Sharri

After takeoff mult passengers near me either removed or lowered their masks below their noses incl the person next to me. I made the flight att aware who made an announcement but the people did not comply. No further action was taken. Very dissatisfied with lack of enforcement.

Booked 2 one-way flights after Allegiant Air canceled our outbound flights for dream vacation. Booked on Delta website, clearly stated a 24 hr no charge cancellation policy. Upon deciding not to risk being stranded at destination and after husband had spent 13 hrs in airports the day before with < 4 hrs turn around before Delta flight I tried to cancel online. Message popped up states must contact Delta by phone. Had initially tried that before trying online cancellation and gave up after 45 min. With telephone being only option I was on hold >3.5 hrs before falling asleep after 0200. Our flights I was trying to cancel were at 0600.

I just flew Delta today and the crew was extremely rude, threatening to kick people off the flight without bothering to ask politely to comply with the rules. And their phone system is totally of the hook. I called several times and was transferred directly to the survey and when I did finally reach the queue they told It's a 20 minute hold but it actually took an hour and a half until someone answered. When they did finally answer I must admit that they were very polite but not very knowledgeable in airline policy.