Delta Air Lines Reviews

One star is pushing it. They only get a star for being reliable that not just one, but multiple things, will go wrong and impact your itinerary. On the start of our trip we had our plane land with a full load of people just for them to deboard and say the plane no longer worked due to broken floor boards. We had a six hour delay on the flight out and now a three hour delay on the way home. The only flights on my itinerary that didn't have a delay were non-Delta airlines. These delays are all due to technical or mechanical issues or staffing issues and not weather related. This has been one of the worst flying experiences of my life and I will never fly Delta again.

My bag made it to Florida but I didn't due to what I assume is overbooking. Now the process of getting my luggage back is three google searches - two direct messages with Delta and 3 phone calls. My bag is still in Florida and no one will or can help. Customer service is rude in person and on the phone. What happened to Delta?

A recent disruption with Delta caused me to miss my connection and left me without a same-day option to get home. I had to arrange my own transportation because no reasonable alternative was provided. More concerning, Delta representatives clearly communicated what would be done regarding refunds and reimbursement—but those commitments have not been followed through in a consistent or timely manner. This is not just about a delay—it’s about accountability. When an airline makes commitments to a customer during a disruption, those commitments should be honored without unnecessary friction.

I was just at the Minneapolis Saint Paul airport looking for the Delta Sky Club when I asked a courtesy shuttle where the club was located. He points to the far end of the airport and tells me there at the end. He didn’t offer to give me a ride on a empty cart and I noticed the driver proceeded to drive behind me empty.. He needs tutoring on customer service.

I have been a Delta Silver Medallion for years and have never really had any major issues with flights until a few weeks ago. I must say I am super disappointed on how I was treated with all the years of dedication I have given Delta. I was to be on a red eye from Vegas to Cleveland. The original flight to leave at 11:10 pm that night. By 11:30 am I already had a text that the flight was delayed (? Almost 12 hours before) then in the afternoon I received another update. It now would be an additional 100 minutes (just put it in hours) late, then a third text around 5 pm that the flight time was changed again. Then as I was leaving my hotel to head to the airport the flight was cancelled. This caused me another night's hotel stay and food.

Absolutely awful. If you are TSA pre-checked they don't allow you to add your KTN on the mobile app. Seems they check you in. You can't check in yourself. They don't save your KTN. It was an awful horrible experience. I tried to get on with their team to just add my KTNT pre-check to my boarding pass. I don't think they know what a KTN was so I finally had to call and talk to somebody and when I was like, "Hey do you know what a KTN is?" The agent told me, "Quit talking down to me and let me talk. You're being really rude," only to find out that he didn't know how to add KTN to a boarding pass caution, x.

Just horrible on a flight from LAS TO ATL. Wow seems like you just hire anyone now..no customer service...they sweep everything under the mat. The employee made a lot of people feel uncomfortable and when was told about she asked if we wanted to get off the plane because she can make that happen. Just a rude person with no respect at all. Do better Delta.

After realizing the arrival boards at kci do not show arrivals once in the terminal waiting spaces, I asked a Delta lady at the counter to help me find the arrival gate of a United flight. (I had been looking for a while….) Her imposing rudeness was beyond anything I have encountered. She rudely explained the gates were on the arrival boards (I knew they were not). She then, with more attitude, walked me to the boards… yup not there… no. There amass no I’m sorry .. just “ask the United people. No one was to be found so I look it up on my phone. (In retrospect , I should have started with that.) Kci allows guest passes for family to greet family- that’s why I am here today. I am a seasoned traveler. Traveling at least once a month. Delta will NEVER be an option for me to fly.

On June 20, 2026, my 81-year-old mother traveled to Atlanta, Georgia on a flight departing at 8:45 a.m. My mother has multiple disabilities and medical conditions, including dyslexia, hearing and speech impairments, limited English proficiency, mobility issues due to a severe knee condition, and a pacemaker. Because of these challenges, a family member has always been permitted to obtain a companion pass to assist her through the airport, remain with her until boarding, and meet her upon arrival to ensure her safety and well-being. My mother’s ability to communicate is extremely limited, as she relies primarily on Spanish Sign Language and faces additional communication barriers due to dyslexia. Given these circumstances, she requires assistance when traveling.

Delta has always been a nightmare to deal with when it comes to their employees. But this is twice now they’ve charged me for my daughter being an unaccompanied minor. She’s 15!!! It says directly on their website you do not have to pay for the UM assistance. They tried to tell me I booked her as unaccompanied minor-which makes ZERO sense because I would have been charged them and not at the airport this morning. Now they have her sitting in a room alone with a man/employee waiting for her friend’s mom to come inside and get a gate pass and try to find her. Literally no other airline has done this nonsense. You get a gate pass to get her to the gate, and put her on the plane. That’s it. I knew when I booked this ticket with Delta, I’d regret it. It’s always a poor experience.

When I finally arrived 5 or 6 hours late, knowing I would miss my connection flight and after I paid—for a hotel and Uber—based on the information I had been given.

I have traveled Delta 6 times in the last month. The Atlanta -> Tallahassee crew are rude. There is a crew with three **, two female and a male that are curt, not polite and all-in-all just rude. My most prominent issue, because we all know customer service is in the crapper so guess the flight crew behavior previously mentioned can be expected, is checking a CARRY ON BAG. The Delta crews’ arbitrary decision to HAVE to check your carry on is the most frustrating and infuriating practice that has a simple solution. In 4 of my past 7 fights where I was forced to check my carry on, I counted NO LESS than 10 bin openings overhead. Oh one last thing. The ongoing, non-stop repetitive announcements interrupting the movie completes my trifecta.

6 flights in last 2 weeks. 2 international. All experiences horrible. Extremely dirty seats! 4 delayed! Very bad and unprofessional in-flight services. Staff spends more time on their phones in the back than in the cabin. You get bad attitude if you dare to ask for a drink or other service. What happened to Delta?!

Delta "lost" 4 of our families large bags on a recent trip to Europe and took 30+ hours to deliver to our hotel. The communication with Delta was terrible. The airline didn't care. I will never fly Delta again.

On a morning flight from SLA to LAX today Jun 13. For starters, I had to go to the gate to get my seat assignment. There was one lady that walked up to the desk in front of me and the lady at the desk immediately acknowledged her and helped her. I walked up by right behind her and the lady at the desk completely ignored me and proceeded to pretend she was busy cleaning the desk as I stood in front of her. After two minutes, she finally acknowledged me when somebody else walked up and got in line behind me. Then once on the plane, knowing I was one of the last two people to board, I asked a flight attendant if I could take a seat in an exit row since they were completely empty.

On a Recent flight from Atlanta to JFK, Delta utterly destroyed my wife's checked bag period. Since the flight was already an hour and a half late in arriving, she did not have time to wait in line at the airport to file a claim. When she filed a claim soon thereafter, delta denied it because it was not filed within six hours of landing. If you have had similar bad experiences with Delta I encourage you to post them here.

I went to board my flight and was told I wasn’t on the flight. The fact that I was holding a boarding pass for the flight and was on time and at correct gate didn’t seem to garnish any attention from the lady scanning boarding passes. She waved my boarding pass in my face and said my name was not on her list and I should visit customer service counter. I’m currently standing in line at customer service and watched 2 of the 3 representatives leave. Now there is one and I’ve been in line for an hour as I watched my plane back away from gate.

Absolute 0 star experience. We paid for a first class ticket for departure at 8:50. We arrived at the dock at 8:34 after they announced the flight was ready in the lounge. We RAN out that lounge with our 2 kids, only 100 ft away. And they said it was too late and closed the gate on us. They rebooked us for economy class the next day at our expense, didn't refund us the whole compensation.

I want to start by saying that I love Delta and have always enjoyed flying with your airline. However, I believe the current policy requiring passengers to place backpacks and personal items under the seat in front of them is unfair in many situations. My husband is a Million Miler with Delta, and on a recent flight he was required to put his backpack under the seat in front of him. He is a very tall man, and this left him with very little legroom for the entire flight. What makes this especially frustrating is that we checked our luggage and paid to have our suitcases transported under the plane.

On May 22, 2026, I was getting on a flight from Lansing, Michigan to Tampa, Michigan - first stop to Detroit. When boarding plane, I checked in, and the attendant at the gate said that I needed to check my bag due to size. I informed her that my mother is dying and I am bringing her Fragile things in my bag, and I didn’t want them to break. She rudely informed me I needed to remove them. I asked her if I could check first to see if it would fit and said that the lady behind me has the same size. She just rudely told me NO.

Delta, that really terrible terrible customer service. I do have booking for today May 21 from Charlotte, North Carolina to Jfk because I do have other connections with other flight going to Cairo so we got there at 2:00 AM trying to be early as we can because the other flight because our flight was at 6 o’clock in the morning to get there at 8 o’clock in the morning and Jfk so the time we get to Charlotte say your flight has been canceled so I talked into the lady over-the-counter and she said we are not open yet. We open at three 345 so the is open the counter.

I shouldn't be surprised that a multi billion dollar company would cut as many corners as possible to save a couple bucks. The pervasive greed that infects corporations at the expense of the consumers time and money is atrocious, and people like Ed Bastian genuinely need to be put on psych holds. I get to the airport early, like we all try to do so we can relax. And I'm greeted with empty counters and a "be back soon" sign with a number to call if help is needed... Except when you call said number, they can't help check in a bag, shocker..

I was moved to a later flight the next day against my will, due to my carry-on size. The unprofessionalism, arrogance, and rudeness thrown my way during this situation were mind-blowing. I communicated that my MEDICINE was on my checked bags and needed to be offloaded, and the employee proceeded to tell me she didn’t care. The amount of money wasted on a day’s worth of my travel just makes it even worse. And to top things off, I was injured in the process. Bear in mind, I’m disabled.

I called you for an upgrade because I'm an anxious flier, the lady said 1st class was 5000 extra, wow, I thought that was excessive so I upgraded to business, maybe that would ease my discomfort but hours before my flight I was downgraded, I called the call center and Marie was really kind but had absolutely no clue as to why I was downgraded from a seat I had already paid for. This is my first experience flying with Delta and I can't say I'd recommend, super unprofessional, no options and no heads up beyond a text message. I guess I'm not as important, or valuable as a customer, as whoever you guys awarded my paid seat to. Not using them again.

D is for Delta and Delta is for DELAYS. Always a miserable experience for years. The people, the planes, the services, the prices, & everything just leave you feeling miserable.

I am submitting this review regarding Delta Air Lines’ refusal to reimburse baggage charges assessed during an international partner-airline itinerary, as well as the dismissive and unprofessional manner in which my concerns were ultimately handled. I purchased an international itinerary through Delta Air Lines involving partner airline operations on portions of the trip. My outbound travel was conducted under one baggage allowance policy, and I reasonably relied on those baggage terms throughout the itinerary. However, during the return portion of the same ticketed journey, I was charged additional baggage fees by Delta’s partner airline under a different baggage policy despite traveling with the same luggage I originally departed with.

Worst experience with Delta!!! 5 flight delays just to from Chicago to Tampa?!? Why?!?!? No one answers and no one cares.

My flight was cancelled and the process of Delta Airlines making up for it has been horrible. Then they offer compensation for others to give up their seats because they overbooked the flight, but yet they don't compensate the ones that had their flight cancelled. Terribly accommodating services. They should have a better system for when flights get cancelled that that group can get on the next flight out and so on.

We took a flight out of JFK to BNA on April 27th, 2026 at 8:30AM? Our flight Attendant was Mr. ** (not sure of the spelling)? Not only was he very polite and caring he actually made a "very stressful" trip more calming for us. He seemed to know we were uncomfortable and anxious? He cared for us in a very pleasant way - one which was much needed at the time. Please thank him for us. Mary Lou & Arthur **

Still sitting on runway after being in this plane for 3 hours..told us screws were repaired on wing with tape...that feels safe. Will never fly Delta again....they do not give a shit about connections or passengers.

I needed my flight arrangements changed on short notice. My husband and I were helped by Star in customer care at the Indianapolis Airport. She was very patient and listened to understand, and did not interrupt. She then clarified to make sure she understood the problem. She proceeded to speak in gentle tones that were calming and spoke with confidence that immediately put me at ease. We shared a few laughs that made what felt like a heavy situation before now feel much lighter and fixable. She definitely has a ‘Can-Do’ attitude. Star, keep shining bright! You are definitely our Star!

Delta is not the airline it was even a year ago. Airline miles have steadily decreased in value compared to other airlines. They used to be worth at least .01 each but now they’re worth less than half that amount. Service levels are deteriorating at a time when their fares are the highest in the industry. First/Business class has especially deteriorated. Attendants often have shirts hanging out, they no longer greet you by name and no longer recognize your loyalty status. Delta one is cramped on 767’s. Sky clubs are crowded, have bad food and feel like a bus station. Delta seems to have supplanted customer service with greed as first class tickets have doubled or tripled in cost just as service levels have declined markedly. I now tend to select American where service is improving, snacks are improving and flight attendants are more attentive.

@Delta This needs urgent attention. I was clearly authorized to travel with my cats — confirmed in advance by your team. I followed all procedures and relied on that information in good faith. At the airport, I was told there was NO RECORD of any approval, and the situation was not properly handled. This is a serious failure: How can a service be confirmed and then simply “disappear” from your system when the passenger needs it most? If your representatives provide information that cannot be verified later, how are customers supposed to trust your process? This caused stress, disruption, and risk for my animals, despite me doing everything correctly beforehand. I have all documentation and evidence that contradicts what I was told at the airport.

I bought a flight with trip protection. I had an unfortunate event come up and I had to cancel. Turns out my trip protection would cover cancellation even though it said it would so I lost that money and when I tried to get my credit, they took half for the cancellation fee and 50 more dollars just cause they said I booked through a 3rd party. These airlines are straight scam. Bullshit! Guess they got a free paid flight on me. Nice! I love getting ripped off with fine print.

Why is the seat bottom like a board? Seriously? I paid for Comfort Plus on the first leg and thought, why don’t I fly Delta more, this is nice. I couldn’t get a comfort seat on the second leg due to availability. We have not even taken off and my leg is already asleep from the seat. 4.5 hours like this is going to actually harm me. It’s too far to try to extort customers. Why make it physically harmful? There should be standards for safety. I will never fly Delta again. Shameful.

I accidentally bought the wrong dates for an upcoming flight, I am going through a divorce, am a teacher and Soldier so I do not make a whole lot of money. I was worried that Delta would charge me some type of fee even though they really do not need that money. They were kind and gracious to me, they did not charge me and I am grateful for their understanding, I will be flying with them again!

On Friday April 24 We flew Delta Airlines Flight 153 from CDG to MSP. I was sitting in 1G. The Purser her name was Megan, was very professional and attentive. The whole MSP based crew was fantastic! Also Samir ** also made the flight experience great.

I’m beyond frustrated with Delta right now. Nearly a year ago, I booked first class flights for six people—$2,349.13 per ticket—because I wanted a smooth, comfortable travel experience for my group. Today, with little warning, our itinerary was changed and now includes a 10-hour layover… With no comparable alternatives offered. This wasn’t a last-minute booking. This was planned 11 months in advance, specifically to avoid exactly this kind of disruption. When you invest that much into premium seats, you expect reliability, or at the very least, meaningful solutions when changes happen—not a full-day travel delay and no real options. Delta, this isn’t acceptable. I’d appreciate someone taking a closer look at our booking and offering a reasonable fix. #DeltaAirLines #TravelFrustration #CustomerExperience #FirstClass

My flight was delayed, due to some problem with pilot. I get it, that sometimes things happen. They should always be a pilot that is on at the airport to cover for such situations.

I took an international flight last November and paid over $1,000 extra to upgrade my ticket for the trip. Unfortunately, the upgrade was not honored for the entire journey. The only resolution offered was $30 and an “I’m sorry.” That’s unacceptable. I’ve requested to speak with management multiple times, and nothing has been done. This has been, by far, the worst experience I’ve ever had with an airline. Delta, you need to do better.

This airline sucks. My bag weighs 52lb. Limit is 70lb. Got to baggage claim to find my luggage missing wheels and huge dents in bag. Went to Delta baggage and he was super rude, said he would fill out a claim but be waste of time because my bag was considered heavy at 52lbs. Anything over 50lb I guess they can beat the crap out of. I will be flying Breeze from now on.

Worst airline in the world. Employees are rude. Gave away my seat after the flight was delayed. Staff tells me they can give away the seat based on original departure time.

Had one of the worst experiences with Delta Air Lines and honestly I’m still in shock at how unfair it was. I was at the gate, the plane had NOT even left yet, and I literally begged the gate agent to let me board. Instead of helping, she turned me away with zero empathy. No effort to assist, no understanding—just straight dismissal.

Checked into the flight. They sent me a boarding pass to my email. The boarding pass only had one leg of the two flights. Also was missing the TSA PreCheck. OK, glitches happen, let me do it again - Confirmed the Known Traveler Number, checked that I had booked two flights through the same company, etc. All yes. Then I downloaded the app and everything was fine. You get 1 star since I have to download your app to get a boarding pass with TSA PreCheck. Send it to my email. Send me both boarding passes. Have them look the same as the app - TSA Precheck and all.

Worst airline ever! Cancel my flight last minute coming from Fort Lauderdale to Connecticut. Staff had no intentions of helping barely even want to do their job. Had to get the next flight available, which was to LGA in New York and had to sit in tightest seats ever after I had chosen comfort for my original flight. Then, once I got to LGA, my luggage was missing. I do not recommend and won’t be traveling with them anymore!

Delta airlines service is frankly abysmal, what used to be a good airline is now just second tier. Do yourself a favor and on your next flight skip Delta.

I use the Delta rewards program for the last 10 years, they are decreasing their rewards year by year. The customer service for the elite diamond status is getting worse and worse. I use their new upgrade tickets that you get through their rewards program and only half of my flight was able to be upgraded. There is no priority if they sell out the first class by discounting it drastically, you will not be upgraded. There really is no benefit anymore through the Delta program. I’m going to try another airline. Delta is really starting to suck it up. They need a new CEO that’s more Customer friendly.

In Delta Airlines the service keeps getting worse! Well, they'll just keep receiving terrible reviews—until no one wants to fly with them anymore!

Paris to SeaTac 4/12/2026 flight 81 The flight was full of sick passengers so I was using the forward lavatory during the entire flight. On the third attempt to use the lavatory there were several flight attendants in the galley area getting prepared to do drink service. I had to navigate through the galley and as I approached and was inn reach of the lavatory door there was an attendant partially blocking the entrance. I said excuse me as I partially pushed open the lavatory door and the attendant did not move so I attempted to squeeze in between her and her drink cart. Another flight attendant told me to go use another lavatory in the back of the plane and I told her that I’m not going back there because of how sick the passengers were. I returned to my seat and held in my urine.

Delta delayed our flight to Italy, our flight was delayed directly into Atalanta, they closed the doors on us exactly at 10 minutes to the fly departure, the pilot said they know our connecting flight is late and the connection will wait for us so we ran through the atlanta terminal and they closed the doors right in our face, a family of five with kids had to stay in the airport for 7 More hours for another flight to London, then Paris, then Milan, with a 8 hour layover in London, we will never fly delta again, at least AA airlines waited for us last time they were late.

When I am booking my seats I intentionally book seats in what appears to be an exit row or a row behind a bulkhead to avoid people sitting in front of me. The Delta booking application is a shot show because it depicts a hypothetical aircraft and does not represent the aircraft that you will actually board. Someone needs to be fired for this crap. If I am Gold Member and I book a seat that indicates no one is in front of me then I expect to board a plane and sit in that exact seat. I may be transferring to United or American because Delta has forgot that they have survived because of their customer satisfaction. Any monkey can fly a route on autopilot.

Bought very expensive 1st class tickets for me, wife, and 89 yo mother-in-law. A ‘final visit’ to her happy place of Palm Springs. MIL got sick + heavy pollen so we had to leave 2 days early. Marriott and Hertz both understood and while they could have charged us for the extra 2 days, were gracious and do not. Delta, however, treated the situation like an upsell opportunity and charged us an extra $650. After we had already paid them ~$2700/ticket (so $8,100) they thought it appropriate to charge us $650 each on top because a little old lady got sick and had to fly home. She had spent 3 of the 5 days we were in Palm Springs in bed. The other 2 days were travel days.

Delta Airlines, I would like to personally express my gratitude to all involved in getting me back home, as I had run out of my medical supplies. First, I was notified on March 05. 2026, that my adopted Mom was not doing well and we made the decision that I will fly to Sarasota, Fla, to assist in any capacity of her passing, which was on the 14th. My flight home was scheduled for the 15th, however the weather delayed flights out of and onto Atlanta, GA, made it impossible to travel, so on March 20th, flight was booked, thank you to Brian, whom I phoned Delta Airlines to reschedule. Flight was FLIGHT 411 from Sarasota to Detroit, then a connecting flight from Detroit to Salt Lake City, Utah and then another flight to Elko, Nevada; home town.

I booked a flight with Delta for myself and my daughter. It wasn’t cheap. They put us on the smallest stuffiest plane with tiny windows instead of a decent size plane. They did not disclose that to me beforehand. I can’t be on a small plane like that. They then told me to go get anxiety medication or something like it was my fault instead of the fact they putting people on tiny planes without telling people. They also didn’t charge me a smaller plane price. They will then refuse to give you a refund just a credit. Unbelievable. Terrible Customer service as well and very unhelpful. I do not recommend this company! Horrible experience!!!

Canceled flight from MKE to DTW. Missing connection 6 hr layover To Washington DC. Reporting to check in at 5 am. Left after 9 am. This seems to only getting worse. Delayed from Santa Barbara last month. They seem so disorganized with gate agents to CSR. Been a loyal platinum member. Sky Club service in small airports are terrible. Foods not worth the price of membership from Amex. The big airports may have choices, but are so overbooked and if you have a tight connection not worth the stress. Delta has also reduced its connection times giving you a running wind sprints to make a connection. Sadly my wife was a former Western Airlines employee and service was impeccable in the 80s!

My new blue softside suitcase was all filthy and stained when I landed a few weeks ago in Fort Myers. It was the first time I used it. I never saw anything like it, how dirty it was. It was all over every side. I wanted to go to the counter to complain, but our driver was waiting and I didn't have time. I was very upset about it.

Delta Airlines was honestly one of the worst experiences I’ve had flying. The staff came off rude and completely uninterested in helping with even basic questions. Instead of trying to resolve issues, they just brushed things off and made it feel like you were bothering them for asking. For an airline that’s supposed to be top-tier, the customer service was a joke. If something goes wrong, don’t expect much support. Definitely not what you’d hope for when traveling.

I choose to never fly with Delta again. They are too focused on deporting immigrants for ICE. Shame on Delta!!!! They are in the wrong business now. Why are they helping ICE? Airlines have enough challenges.

Our flight from Miami to New York (JFK) was scheduled for 7:40 AM but ended up departing at 3:00 PM due to a pilot issue, as no replacement could be found. While delays can happen, this situation was extremely frustrating and poorly managed. We essentially lost an entire day of our trip. On top of that, for a delay of this length, passengers would normally expect to receive a lunch voucher. However, when we asked about it, they were told that the pilot’s illness was due to frequent travel caused by recent adverse weather conditions in NYC. Therefore, they classified the delay as a “weather-related issue” and said they do not provide vouchers in such cases. Honestly, this was one of the most absurd explanations I’ve ever heard. It felt like Delta was treating us as if we were five-year-olds. Overall, this was a very disappointing experience and far below expectations.

This is the second time I’ve had to sprint through Detroit airport to catch a connection with Delta. In addition, our return flight was delayed constantly and we needed to get home. We rented a car and unfortunately none of the expenses they were willing to reimburse. I will no longer choose Delta. Used to be great, absolutely horrible now.

Terrible customer service. Even though I love the product they have, the customer service is not customer first. After making a change to a flight segment, it has a negative change on a different flight segment. When contacted customer service over this, the supervisor said it was all my fault even after saying that an assigned seat on a non changed flight segment should not have been downgraded. The lady, Denise, was very short with me and wanted to just blame me instead of trying to resolve the issue. Customer service like this really makes me want to ditch Delta and go to the other carriers out there who have much better customer service representatives who are respectful to their customers.

Long time Delta sky miles credit card holder but disappointed that Delta flights all connect thru Atlanta and it is rare to find a direct flight from FLL or PBI to many locations. For several years now I've been waiting for expanded flight schedules. I have been flying other airlines and unable to use benefits of my Amex Delta card. Think it's time to change to a new Card with another airline.

Delta provided me with by far the worst airport experience I've ever had. They delayed my flight 5 times across 5 hours with no update or explanation. After 5 HOURS of delays, the pilot came out to the front desk of the terminal, threw her hands in the air and said her shift was over so good luck. Five minutes later, the totally unhelpful front desk guy came over the intercom and canceled the flight around 10:30 PM. I had to get a TWO HUNDRED DOLLAR Uber to get home at 12:30 AM after having traveled for 11 hours, getting NOWHERE, AND missing my cousin's wedding. I submitted my Uber ride to Delta for reimbursement which they predictably denied because the customer is the last of their concern. I will never, ever, EVER touch a Delta flight again with a million foot pole. I will trash Delta in conversation whenever air travel comes up. I will never forget how poorly Delta treated me on this day.

Delta changed the connection with Latam on the international flight, resulting in an 8:30 hour layover for a flight purchased through Delta, which is now refusing to change the connection with Latam for a senior couple with a service dog.

Beware Delta airline post very misleading airline prices. Twice I tried to book flights with Delta and when I go to pay, it reads that fare is no longer available and the price increase has been between $300-$500. So I go back to the site to to refresh and the original fare prices hasn't changed. I've looked the following day and the same scam is being ran by Delta.

Worst flight experience ever, and my last flight with Delta was already pretty horrible. Yesterday morning's flight cancelled due to 'weather' and lack of staffing. No bad weather ANYWHERE near either airport today, but my rebooked 12:30 flight was also rebooked to 4:30 pm, and now says it is also delayed. I waited 2.5 hours on the phone, got someone who was useless, waited another 30 minutes for a supervisor, who literally offered me thoughts and prayers, AND got kicked off the chat 3x because it timed out. Finally got someone whose best 'advice' was that I could get a refund if I cancelled. I am trying to get to Atlanta to support my elderly mother through a major surgery. I thought 2 extra DAYS would be sufficient. Now she may face this serious surgery ALONE. I've been a Delta SkyMiles Premier member and Platinum cardholder for decades. I literally just cut my card into itty bitty pieces and cancelled.

I am extremely disappointed with my recent experience. I specifically paid for assigned seats so I could sit with my daughter and grandson during our flight. As someone who uses a wheelchair and has difficulty walking and standing for extended periods, being seated with my family is not just a preference, it is a necessity for my safety and comfort. Despite this, my seat was given away without my consent, and I was separated from my family. This created unnecessary stress and hardship, particularly given my mobility limitations.

Worst experience I’ve ever had flying, 3 flights canceled due to first officer not showing up then 2nd flight waiting on flight attendants to show, eventually captain came to speak saying he timed out. After wasting my time for 6 hours I tried to book a rental car and just drive home. But it was too late. All rental cars booked. After dealing with many rude employees and explaining to them they have literally stranded me. They changed me on a 3 am flight. Now I’m waiting praying they won’t cancel this flight. The most unorganized worse experience I’ve ever had with an airline been at airport for over 15 hours. I will never fly Delta again.

3 hours and still waiting for checked baggage on flight that was cancelled. Not blaming them for the weather but holding checked baggage for an excessive period of time is outrageous. Have seen unloading of 3 inbound flights already long after the flight has been cancelled hours ago. This is ridiculous - there should be a standard that bags that are checked are retrievable within a reasonable window of time. I won’t be flying Delta again anytime soon. Weather disruptions happen - choosing to not respond properly on something that is well within Delta’s control like return of baggage is unacceptable behavior.

I understand bad weather not paying security workers but I’m currently sitting in a plane for 3 hours, no offer of any drinks, popcorn, cookies, nothing. What happens to service? Delta has a major problem treating people like rats, it’s now 3 hours 15 minutes and they don’t know where the pilot is, I hate flying but worse the airline stuardesses act like prison Guards. This sucks and delta is a prison

Very bad service from Delta. I had a 9 hour overlay on Atlanta after a 17hour flight only for my flight to Sacramento to be canceled an hour before the flight. I had to book my own flight to San Francisco, (which is an hour and a half drive further than Sacramento from my final destination) only for my flight to San Francisco to be delayed twice as well. I’ve traveled a lot, but never experienced anything like it. If I wanted help from Delta to change my flight, I would've waited almost two hours longer due to a line of 134 people all wanting to change their flights

Our flight from DTW to Punta Cana on Tuesday morning, March 10th, flight 1995 was awesome! We had the friendliest and very helpful flight attendant, Holly **. Ginormous smile the whole time. Our flight was on time and it was a great experience.

Must they monetize every single damn thing?? Seat - assigned by them, at check-in. EXTRA $100 to choose your own seat. Only to discover that you paid $100 to choose among only MIDDLE seats. Classic "bait and switch"!! Then, an EXTRA $90 to actually choose from all the economy seats. (That's an extra $190 - just choose a basic economy seat!!!) PLUS EXTRA if you want a "special seat", like an exit row, etc. I feel like I need a shower. It ought to be illegal. Screw them!!

Very disappointed with Delta Customer Service. My flight was cancelled by Delta on March 13th due to weather concerns. I was traveling from ATL to MLI. I completely agree with putting safety first. What I disagree with is the difficulty and cost of rescheduling another flight. First, I could not reach Delta by phone, so I opted for chat/messaging. I waited for 3 hours before reaching a representative on chat. The bottom line is that I had to pay an additional fee to change my travel dates even though my flight was for the same cities at the same departure and arrival times.

Recently flew from SD to Hartford. I especially looked for flights under 8 hours and paid Delta to deliver. Nothing of the sort happened. First they left SD late, god knows why. Perfect weather, no traffic on tarmac, they just did. We landed in ATL with slip but it looked like we may still be able make a connecting flight to BDL. Instead we stood there, waiting for everyone and their mother to deplane for about 12 minutes, and the crew never even thought about making a courtesy announcements to let those of us who have a tight connection off the plane first.

My wife booked a flight to visit her father due to his failing health. Booked to leave at 5:15 am on 03/06/26. Due to weather the flight was cancelled. Understandable. Then they booked her on a flight 12 hrs later. Due to Delta being short staffed and delay that flight was cancelled. Then the next flight same story told to us 4 hrs later. THEN the next flight to leave MONDAY. Only compensation was a $12 voucher!! (I’m curbing my language). This is ridiculous. They are charging (in my case) $500+ to fly then delaying DAYS off trips because of internal issues! They want their money upfront but delay service due to their inefficiency! That is bad business at best, theft at worse! If her father passed because they couldn’t fulfill their responsibilities all she would get was a “Sorry for your inconvenience” from a non-American rep!!!!

This airline canceled our flights providing no alternative. Offering no compensation. This was my favorite airline But they will hang you out to dry in a minute to put a nickel in their pocket.

If I could give Delta negative stars, I would go below 0. As someone who is married to a frequent flyer, I am disappointed and never will give them another dime of my money or my husband's, and after this he will never use them for another business trip again. After delaying the flight several hours, they decided to deboard 5 people off the plane. Delta said "the plane is too heavy" and the delay CONTINUES-but wait, then they REBOARD the same 5 people after delaying the flight for 3 hours. No communication. No actual valid reason to delay the flight, weather across the whole eastern USA was completely clear.

DTW and Delta airlines are horrible and I would avoid at all costs. All they care about is the money you spend not you as a loyal member. I will never fly with Delta again after waiting in line for two hours in security only to miss our flight and seven more hours to be denied access due there not being enough seats available.

Was traveling from West Palm Beach (PBI) to Pensacola (PNS) with a connector to Atlanta (ATL). Connector was extremely short (40m) and if you know ATL and how big it is, it is critical to be on time to make your flight. Due to not have wheelchairs ready for arriving plane, we were not boarding 25 minutes after scheduled. Talked to "Carey" at gate and she assured me that if I missed DL2233 at 6:30 PM, I had a seat assigned DL3086 at 11PM, the next available flight.

Got to be the worst airline on the planet. I have a couple of e-credits and I cant pull them up on my SkyMiles account. I called and they said i need the ticket number, shouldn't that already be stored on my account? Southwest shows all my credits and they are easy to get to and apply to future flights. Once Delta gets your money they make it impossible for you to use. Disgrace!!

Very disappointed with Delta and will never use this airline again, even though I have miles that would support free travel. I hesitantly booked with them for a flight from Austin, Tx to Phoenix, AZ, having to transfer through LAX. The flight was delayed due to a water leak in the bathroom (lack of preventative maintenance); the plain was loaded, taxied to runway and was called back due to a light being out (lack of preventative maintenance). 7+ hour delay, no guarantee connection to Phoenix. To get to Phoenix and not miss work, I had to book on another airline (direct flight). I am out over $550 because Delta is unable to consider reimbursement for intangibles, such as other airline tickets; however they could not guarantee when I could make it home. $550 is a lot of groceries that will not be on my family's table for the next month.

Atlanta is completely nuts, they didn't have water in the bathroom, and during the check-in routine they were saying things as a child would to instigate some kind of conflict for entertainment. The flight was insane. Out of nowhere, the flight attendant came in close and asked "I take it you don't want me to breathe on you" followed by drink service: a pull back of the cup while I picked up my drink heading all over me and my clothes, and guess what -- she left the passengers ice in the aisle (I tried to get it all). If you are close on the price, etc. you probably need to try the other airline-- it's hard to imagine it could get this bad. It's a posse and again, it is crazy.

My flight was delayed because of Crew rest times. 5+ hours. How do you not know that your crew needs to rest? 3 times this has happened to me on my flights home from Williston, ND. Awful customer service, Delta wants to reimburse me $33.60 for my inconvenience! Pathetic!

My flight was delayed 4 times. They announce the delays moment before boarding time. I was told after being there 14 hours I could get a room. To be told they wasn't giving me a room. I had to wait over 30 hours to board a plane. I missed 1 day of a resort day that I paid for. I reached out to them for some form of reimbursement and I haven't heard nor received anything.

I am writing a review for a recent flight I took from the Salt Lake City Airport (SLC) to Spokane (GEG). I left on Wednesday, February 18 DL3699 at 8 a.m. My return flight was Saturday, February 21 DL1452 at 1:20 p.m. This review is to commend the pilots and flight attendants who were extremely professional, courteous and attentive. I love flying Delta from ticketing to arriving at my destination. My trip was definitely a 5 Star experience. Mark **

Unreliable. Not a single flight has shown up as promised for my week long trip across 3 states. I was made to sleep in the airport twice. They required me to check my carry-on when there was plenty of overhead space. Simply unable to keep a single commitment. Zero stars would be more accurate.

Trusted Delta to transport two of my baby birds as live cargo. What happened instead was devastating. The shipment was lost due to Delta’s mishandling. One of my birds died. The other survived but now has permanent health issues and will require ongoing medical care for the rest of its life. So far, this has cost me over $5,000 in veterinary bills, and that number will continue to grow. These were not just “cargo.” They were living animals that depended entirely on proper handling. When you offer live animal transport, you take on the responsibility to ensure their safety. In my case, that responsibility was completely failed.

The flight and crew were polite and kind. But, when the cleaning crew showed up, we couldn't get off the plane because they were in our way. There was around 8 or so. They looked at us passengers, like we we needed to get out of their way. They shouldn't be allowed on until ALL passengers have embarked off the plane! Not cool.

I'm not a big fan of flying because I have a disability that involves Mobility and walking. I had never flown Delta before. The employees did everything possible to accommodate my situation. I'm still not a fan of flying but delta made it bearable and got me to my destination on time and then got me home on time. So many thanks to Delta and I hope they do well in the future.

We had been on 5 different flights within a 5-day period. Three of those flights were with Delta on February 17, 2026. Flight DL5021 from Huntsville, AL to Detroit, MI was the first flight and last flight that had a perfect landing. No sudden jolts, no throwing bodies around, in fact we didn't know if we had really landed. We had a young female pilot who not only knew how to fly a plane, but how to land one. As she was departing the plane to catch her next assigned flight, I heard another couple letting her know how excellent the take-off and landing had been on their flight journey. They were hoping that she was piloting their next leg of the trip. She thanked them but had to tell them unfortunately she would not be flying the plane on the next part of their trip. I did not get the pilot's name, but she should be training other pilots on how to develop good customer relations by teaching other pilots how to land a plane.

Flew with our family of six with tickets of $2845 per person and got charged for snack boxes in first class, the flight attendant were anything but what a person would expect and I was beyond disappointed. I will think twice about flying Delta after this experience, unfortunately:

The experience with Delta Airlines was horrible. Two of my luggage items were separated from my flight, which I was not aware. They promise to deliver the two items the following day. Worst of all, they deliver it one at a time on different days. At one point, the driver came to my place and told us he didn't have the luggage, so I called the supervisor because he had forgotten to bring it. This is the inefficiency and the poor service that DELTA AIRLINES provides.

I am writing about booking a flight on Delta. The flight I wanted to take was advertised at one price, but by the time I was able to book it the price had basically doubled. I called the airlines directly and the booking agent basically told me that the website with the prices is not always updated! (What I call bait and switch). I have been flying my whole life (I'm 82) and this has never happened before. The website would not take my credit card until the "new" price was reached. The Delta website played annoying music about waiting on the internet all day which was annoying and insulting as though my time and airline ticket price meant nothing to them.

I contacted 1-888-740-9442 at 2:29pm and 4:49pm and spoke with 'Darian'. I asked for help locating my Sky Miles account since I am flying Delta next week and couldn't locate it. He falsely claimed he found my account and sent me the account #. I later learned he started a new account for me. I will lose my old miles if I start over on a new account. SECONDLY and far more FRAUDULENT he asked me if I knew that the 2 tickets I'd purchased were only going to get me on the plane if 2 other people volunteered to give up their seats. I stated that I had not been made aware of this before purchasing the tickets for over $1k. I explained the tickets were so we could go meet our new daughter we are adopting and I couldn't miss this flight. He claimed I must pay another $349 because my tickets were not confirmed and that there were NO seats for us at the price I'd paid! (after he claimed he spoke with his 'team').

I have always chose Delta for any time I had to travel. This last experience has changed my mind and they are now my last choice. My flight was delayed multiple times. The delay was due to Delta not having properly trained pilots ready. They flew them in on another scheduled flight that was more than two hours behind my own. That flight ended up landing, reboarding and taking off before we even boarded.

I paid +$500 extra for a Premium Select window seat, but Delta switched my seat to a middle seat, center last aisle, without notifying me, possibly to eliminate unsold middle seats tickets. Delta offered a few thousand miles as compensation and I declined as I would never have purchased that incredibly uncomfortable seat. This is a bait & switch practice that Delta should be shared of, and every passenger should be aware of.

I traveled with Delta on January 5th from Orlando to San Luis Potosí with a connection in Atlanta. Unfortunately, the Orlando flight was delayed, which caused us to miss our connecting flight. While disruptions can happen, the way Delta handled the situation was disappointing. Delta rebooked us on a route to San Luis Potosí via Mexico City — a significantly longer and illogical itinerary that required flying further away only to come back again. We ultimately had to change this ourselves to secure a direct flight, adding more inconvenience to an already frustrating experience.

Be extremely careful how you handle issues with Delta airlines. They had a flight so late I missed my connecting flight. The next time they could fly me to my destination was 24 hours later. I said I have a paid trip I need to make. They offered to fly me close. It was another state but I had to accept to reach my destination. I rented a hotel and rental car. When I asked about reimbursement they said I changed my flight not them. They also lost my bag on my return flight and said it would be delivered to my house the next day. It never happened. They will not reimburse for anything and state I have to talk with the Secretary of State for a complaint when I asked for a legal department contact.

I suffer from Raynaud's Syndrome. During the extreme cold on 1/31/26 after coming from a cruise I was unprepared for such low temps. I walked the long walk to hotel shuttle only to find out the bus had just left. I was in so much pain I knew I couldn’t wait outside and made the long walk inside. By the time I was inside I was crying in pain. A Delta baggage employee named Tiesha who was working in baggage claim that day immediately came over to help me. She tried to warm my hands and then gave me her gloves until I was no longer crying. She then made sure I made it to a cab (my request). In my mind she is the epitome of of what Delta employee should be. She’s caring, compassionate and steps up when’s Delta passenger needs her. Thank you Delta for hiring her. She is exactly what you want.

Worst flying experience of my life with over 50 years of flying. Flying from JFK to SAT, first flight of the day, scheduled to take off at 6:55 am. Started with a 20 minute walk, literally, to the gate from security, with the help of motorized walkways. Then after an hour delay for crew rest we boarded in zone 4 to a ridiculous display of how not to stow carry ons in the overhead bins. The forward bins were all closed so people had to put bags in the back of the plane even though their seats were in the front.

Let me express that I cannot disagree more. I have NEVER not once had an issue on spirit. Are seats a little tighter sure, other than that no issues. This Delta shit has been nothing less than super annoying, unpleasant and we’re over it. Lots of room in the overhead space yet you make me check my bag leaving Detroit. Get to Florida to find my suitcase totally broke, wheel gone and all. Now heading back and you make me check my bag again even though the shit could easy get thrown out because it’s clearly already broke open, again still overhead space available yet you say it’s full. Not to mention our flight coming down we literally sat on the plane for 6 total hours for a 2.5 hour flight. Now going home our flight is delayed again, the app does not have updated information, made me check the bag you already broke. Never again will I fly delta. I will take my smaller seat through spirit all day first.

If you would like to arrive and have your luggage arrive 5 hours later on a different plane, please fly Delta. And we have Sky Priority. Second time this has happened. We have no clothes for a dinner and nothing to set up for a show we paid a fortune to attend.

I am a loyal Delta Flyer/SkyMiles member. This past Monday, I flew from LAX to CDG. The plane was great; very comfortable! The service including the food were below par, putting it nicely. Never an offer for a drink before the Hors d'oeuvres, had to ask for it as well as water. The Steward acted like we were landing: everything was quick and final. No offer of refilling the drink; no wine. The liquor may have killed the taste or lack of it of the food! Chicken Thigh smothered in Bar-B-Q cause z looked bad and tasted bad. Actually, the lady whisked it away before I could complain.

Unfortunately, I cannot recommend this airline. We bought a round-trip ticket back to Sweden with two stops, one in New York and the other in Paris. We received our boarding passes from the Dominican Republic to Stockholm Arlanda. At check-in, they told us that we had to collect our luggage in New York. We have had layovers in New York before from Aruba, but with another airline without having to pick up our luggage and check in again. This was not stated at all in our booking. I experienced great disappointment both in the lack of information about this and in the quality of their service. As mentioned, we travel often, but this will be the last time we choose Delta Airlines. (I rated one star because I would have liked to give 0 stars).

Baggage Lost - on Jan 3, 2026 I flew from MSY to ATL. Flight was delayed three times. Upon arrival, my luggage, per my baggage app notification, was delivered on carousel #1 several hours before our flight landed. My Wife's bag did arrive, mine did not. Claim filed, I have a file Reference # and case #. I know Delta has cameras everywhere in the baggage area, why can't they see and determine where bag went or who took it? There is no 800# to call anyone to discuss how we can find.... very frustrating? How do you lose luggage? Robert ** File Ref # **.

On December 25, 2025, I flew Delta from DFW to Amsterdam. I saved for the trip. I purchased new luggage and luggage protectors. When I arrived in Amsterdam my luggage and protector had a tear. I reached out to Delta online. I was instructed I needed a claim number. I stopped at Baggage Services at E15 at DFW on 1/1/2026. I was informed international claims had to be filed online. I informed them I couldn’t file online without a case number. I was given a number to call. Absolutely horrible experience with no solution.

Delta DL996 on 1/5/2026 7:33am flight delayed due to issue. Back to gate for repair, after 45 mins, caption said unable to fix. Need to change plane,, reschedule to 10:23am, then delay again to 10:43 boarding, these people really don’t care about our time, I believed many passenger are in important work in LA, everything need to cancel, that caused us money, but Delta really don’t care. By 10:49am they start rushing everyone to boarding, it completed by 11:10am then plane started to pull out from gate, drive to taxi way and just parked there until 12:00 noon without reason. It really wasting time! Really such!

I am writing to recommend one of your employees for exemplary service. Her name is Qiuye **. She was a cabin crew on flight # DL31 on December 19th from London to Atlanta. Ms ** was exceptionally kind, attentive and professional making the long journey feel comfortable and stress free. Every interaction was handled with warmth and care, and the service truly exceeded my expectations. Thank you for making this flight such a pleasant experience. KABIR **

DELTA lies to you and makes you spend money you can't really afford with the promise of reimbursement only to then deny that reimbursement after the fact. Trapped in Aruba due to canceled flight due to "crew" and DELTA reps fail to secure us all hotels rooms, but instruct us that if we can find rooms we will be reimbursed. A miracle happens at Christmas and we find rooms before 300 other stranded travelers take them. We have shelter and the promise of reimbursement from DELTA.

Paid 1k for the flight plus pet fee to have my pet next to both of us just to be moved and told, "OH WELL nothing we can do". Why pay for upgrade and purchase a seat when you cannot get what you paid for?? Nasty SUPERVISOR said and I quote and have it recorded "The buck stops with me and there is no way to move the seat back to what you purchased".

I have been flying Delta for years and use a delta SkyMiles credit card. As the year closes out I made additional purchases on the card only to find out it takes 8 weeks if not longer for those charges and the MQD credit to be reflected on my account. Since I am about 370 MQDs short of the next tier, I elected to purchase MQDs which is part of the Delta program. For some reason they can only process increments of 100 dollars ??? and when I tried to purchase $400 worth - the cost was listed as $1200. This is extraordinarily frustrating and disingenuous.

My experience with Delta Air Lines was extremely disappointing from start to finish. The flight was delayed, and despite booking seats together, we were separated because the flight was overbooked. (They didn't assign seats and keep us till the end with the info if they find volunteer to let us in.) This already showed poor planning and a lack of respect for passengers. The onboard service was weak and well below the standard expected from international airline. The situation became even worse after arrival, when our checked baggage did not arrive. Communication was unclear, and no effective assistance was provided. 24hrs and we still waiting.

After waiting 3 to depart, my flight was canceled. It took another 3 hours to rebook a flight. Then this flight when after 7:45 to 10:40 because they are waiting on a pilot. I've been here after 13 hours waiting to leave and it's not looking good. I WILL NOT BOOK WITH DELTA EVER. Can't say the weather because a flight for Las Vegas 2 hours ago. I should be refunded all of my money!!

Delta canceled Flight DL 930 due to a mechanical issue. Delta was unable to rebook us on any alternative flights. As a result, my family — including a minor child — was forced to remain at the airport overnight. No hotel or transportation assistance was provided. Eventually, we had no option but to return home by Uber at our own expense.

I was returning home to Las Vegas from Detroit and we had a wonderful person named Randolph to assist us in the friendly skies and he made our flight simply amazing, he was extremely friendly and very attentive. Keep on being you sir. Your kindness was very refreshing. ✨️ 🙏 😊

Rude, unprofessional, they make you feel uncomfortable and low just flying with them! Very racist too! Unhelpful staff ignoring passengers, inability to resolve issues, and refusal to take responsibility for problems. Never using them again! Book at your own risk!

Amanda at departing gate in San Diego - Delta Flight 3741 unsupportive. Super unhelpful!!!! She was busy in conversation with another person. When I approached I asked if she could print my boarding pass and she said no her printer is down and that I can download the app or board in group 8. I asked her if she could let me know when the printer was back online and she shook her head to signal yes.

Delta Air from SEA to PVG often has long delays without a good reason. For example, on Dec 23, 2025, the delay is because of a pilot could be here on time. One pilot wastes several hundred people’s time for 1+ hours. This show the airline has very poor management. I think it should compensate for all passengers for the delay, just like some Asian airlines. Otherwise, the company will never pay the attentions

I tried to use my Delta Sky Miles to reserve a ticket online to Bangkok from Gainesville, FL in Feb 2026 but no flight was available. I have plenty of miles for the trip. I am also a Delta Skymiles AMEX Platinum card holder. I tried for the month of March. Same thing, no flights using miles. Feb and March flights all blacked out. But available starting in April, looks like. Off season starts in April in Thailand. Had I known that such a black out exists in Delta flights to Bangkok, I would have not accumulated Delta Skymiles at all and would have avoided Delta whenever possible. I will no longer be a Delta supporter with such a horrendous policy by the world’s largest airline. DELTA AIRLINES DOES NOT DESERVE EVEN ONE STAR BUT I HAD NO CHOICE BUT TO GIVE IT.

It has been a while and overlooking is getting really really old. Put customer ahead of business. Too expensive of a ticket to get this treatment in return. This action reflects on many other things such as rental car reservations lost. I'll turn in my Delta American Express card and no longer use your services. Enough is enough.

Purchased two tickets from CVG to Rome in November 2024 for travel September 2025. Paid $4,000+ PER TICKET for Premium Select Seats. In July 2025, the plane type changed, and Premium Select were no longer an option. We were advised not to cancel and rebook, but rather, wait to get a refund post trip in the event that the plane type changes back and we get our Premium Select seats. We took this advice, and we chose new seats in Comfort Plus. We could have purchased these tickets for $1,800 each in November 2024. Well, we got our refund in September, and we received $600 per ticket. In essence, we had the privilege of paying $3,400 PER TICKET for Comfort Plus.

I want to commend Delta and their staff for opening a military lounge in E Terminal for the holidays. There is already a USO lounge, but it's located outside of the secure area, and I didn't want to go through the security line again. The lounge was staffed with friendly Delta personnel and stocked with a wide range of snacks, drinks, hot food and other comforts such as movies, games, books, a napping area, and just plain seats looking out onto the tarmac for those who just wanted to get out of the hustle and bustle that airports (especially big airports like ATL) have. Having been to Delta's Sky Club (as a guest, I can't afford membership), this military lounge provided a similar much-needed respite from the crowds. I was fortunate enough to visit the military lounge both outbound and on my homeward bound legs. If I would've remembered to skip the expensive food court offerings, I would've enjoyed the military lounge even more. Thanks a bunch Delta!

Probably the most incompetent airline out there. The lack of transparency with their customers: on the last flight I was on, 200 passengers were still at the gate. They did not serve food or water for eight hours, and then deplaned us.

I had an extremely unprofessional experience with a Delta baggage claim employee. I was told my luggage was not there, only for the same employee later to find it and then imply that it was somehow my fault for "not looking hard enough." This was after she already told me it was not present. What made the situation worse was her tone and behavior-she raised her voice and made dismissive comments in front of other passengers, which was embarrassing and unnecessary. Customers service should never involve yelling or blaming a passenger for an employee's mistake. When I asked what the protocol would be if the luggage truly was not found, she admitted she did not know and said there was no phone number to call. That lack of knowledge and accountability is unacceptable for an airline of Delta's size. This experience showed serious need for better training in both customer service and baggage claim procedures.

This morning, I had the pleasure of working with a Delta Customer Service Rep named Brianna. It took some time to get through but once I was on the line with her, she worked diligently to fix my problem. Apparently, if you have a person traveling alone 17 and under, you cannot book the last flight of the day. I did not learn this until today and my grandson is coming to Seattle from Pensacola on Saturday. She really tried six ways to Sunday to get the reservation changed and she was successful. She was pleasant and efficient and kept coming back to make sure I was okay with the long process. Thank you, Brianna and Merry Christmas.

A 7-hour delay on my flight from JFK to Atlanta is beyond unacceptable -- It’s a total collapse of operations. This delay cost me seven extra hours of parking, forced me to pay for an Uber, and made it impossible for my elderly grandparents to pick me up because of the absurdly late arrival. Delta showed zero urgency, zero accountability, and zero respect for its passengers. There was no honest communication, no proactive assistance, and no effort to mitigate the damage being done to people’s time and money.

Terrible Customer service at the airport in Seattle. I was not assigned a seat because flight was overbooked. I had to wait until they got volunteers to be able to get into the plane. Not only me but more travelers. The attendant was laughing at us and the other customer service was lying to us like if we were ignorants. Terrible experience. Don’t fly with them.

My flight on December 9, 2025 was delayed for 4 hours and final cancel because a diesel leaking. And rescheduled on December 10, 2025 at 9 am. They use the same plane and again was delayed for 3 hours for hydraulic oil leaking. Is this company supposed have a daily maintenance for their airplane.

I started out from Greenville Spartanburg to Atlanta Minneapolis from Minneapolis to Rochester, Minnesota for a hospital visit the entire day. Every flight I was on was absolutely horrible. Everything was delayed. Everything was canceled. There was no help. No one at any area that could’ve helped me rebook and make a decision on how I’m going to get there finally got there. I left at eight in the morning and got there at 12:30 at night to be at the hospital at 6:30. Horrible experience.

We had a connecting flight. Delta took off 25 minutes late. Upped our connecting flight. Closed the gate as we came to it. Would not let us board. Terrible customer service. Will never fly delta again.

Delta highly delayed my flight from Elmira Airport and I lost my connection flight to my final destination. Delta Air Lines do not provide a reliable service and it is not accommodating when comes to correct their fault.

I had an amazing experience with a very patient, professional and helpful gentleman named Andrew ** from Hartsfield-Jackson Airport ATL. Andrew literally moved heaven and earth to accommodate my luggage situation. I couldn't have asked for a better pleasant experience.

I guess they thought it’d be a good idea to wait until all the passengers were on board before fueling up the plane, resulting in a 40 minute delay in take off, and a missed connection flight. Would not reimburse us for an entire day lost at an expensive resort. there was no reason, nothing weather related, absolutely no reason for that long a delay, but still they wouldn’t do anything besides put us up in a dinky hotel and give a little bit of money on vouchers for food. Zero stars. do not recommend.

I have flown on Delta many times and in the few months have needed to contact the reservations desk and have spoken with several different associates. Each one has had some type of heavy accent and was difficult to understand. I have inquired as to whether the reservations desk has been outsourced and no one at Delta can answer that question?! I “booked” my last trip to Palm Springs on Delta and the day of my departure I found out at the ticket counter that I did not have a reservation! I had even received a confirmation email from Delta the day I made the reservation?! I had given the agent my cc info but they didn’t book the fare!! 🤬 I was so angry! The supervisor came out and booked my flights but the return flight had to a much later flight - I got home at 1:30 am instead of 10:30 pm! I will never use Delta again if I can help it!

We returned from a wonderful vacation and were on Delta flights throughout the trip. I cannot give enough praise to everyone one involved. These airports must be mentioned. Milwaukee, Minneapolis, Cancun and Atlanta. Thank you!

There is 50% chance Delta airline will be delayed. The more you fly Delta, the closer you will be at 50% chance you will spend an entire day of your vacation time at the airport. Delay is a regular occurrence with Delta. They won’t tell you upfront that there will be 8 hour delay, they tell you every two hours the flight will be delayed while you are waiting. It is utter insanity. I always try to avoid Delta.

I am writing to commend one of your employees for exemplary service. Her name is Katherine (“Katy”) ** and she is a gate attendant at Fort Lauderdale Airport. My family and I were scheduled to fly Saturday, November 29 on Delta #1018 from Fort Lauderdale to Raleigh. Shortly before our boarding time, Ms. ** announced that there was a mechanical problem with the plane. The departure time was pushed back from 3:00pm several times. Ms. ** apologized to the 130 passengers and continued to give us updates on the status of the repairs.

I am documenting my experience with Delta Air Lines to warn consumers of the severe risks associated with flying with this carrier, particularly for individuals with disabilities or medical conditions. My ordeal on November 25, 2025, on Flight DL1085 from LaGuardia to Fort Lauderdale, represents a catastrophic failure at every level of Delta's operation, resulting in significant physical injury and the creation of a life-threatening situation.

I have been a diamond for 8 years- never had a complaint with customer service until I had to deal with Marieclare- condescending nightmare - poor attitude- talking over me- totally unprofessional and she has earned this review. I hope Delta takes course of action to improve here ability to do simple customer service without being rude.

On October 29th, 2025, I was flying out from Charlottesville. VA. (CHO). I got to the airport a little late, due to traffic, as my scheduled flight was to leave at 4:05 pm, my driver and I forgot about rush hour traffic. To make matters worse, I was in a wheelchair. But, the ticketing agent, Mildred she got on her walkie talkie and called the flight agent, and she came around the front desk and said, "We're going to do everything to get you on that flight," and she pushed me to security, where the clerk was standing at the end of security with the tabs for my bag. We got to the boarding area, and they printed my boarding passes, as I had a layover in Atlanta. This beautiful angel and the Delta staff made all of this happen. I have always flown with Southwest Airlines, but Delta Airlines is my new favorite airline to fly with. A HUGE THANK YOU goes to your amazing ticketing agent, Mildred!

I wanted to pause and thank Delta Airlines for honoring their word for my refund. I had a split flight that was cancelled during the recent government shutdown. Due to my arrival flight being cancelled, I could no longer use the departure flight since it was leaving the city I never arrived in. I spoke with a Delta customer service representative and I was diligently taken care of and I recent received my refund. Thank you, Delta. You answered my phone calls and honored your word. I will be using your service again in the near future!

International flights out of Atlanta, not ideal. Low training on personnel are the gate, shouting at passengers to "stay behind the line". We deserve better. Paid a small fortune to take this once in a lifetime trip. Never fly Delta international again.

Absolutely amazing service from the Delta crew in Seattle. From check in (with overweight bags) and printing our boarding passes to escorting to the security gate check in. Absolutely outstanding service with a smile. Customer for life!

Delta who AMX partners with has hidden policies to take away points if you use points for someone other than the account holder, give you limited access to their crowded lounges if you book economy with points and won't reimburse for hotel fees even though we have been a Platinum member since 1995. Their CEO ** no response either despite numerous emails. I would suggest Alaskan Airlines. Easy to do business with and no hidden policies. Customer service very responsive.

Delta Couldn't Care Less. I traveled starting 9/23/25, ending 10/1. I purchased a flight to leave at 2:20. It was almost 6 pm before I got in the air, to go to a different connecting city of Atlanta. At the advertised time of the next take off, the plane hadn't arrived and had to be cleaned. I arrived at my destination 5.5 hours late, meaning Delta stretched it out as long as they could without hitting the 6 hour threshold for a refund. The departing flight left 2 hours later, so I didn't have time for my international TSA interview.

I am 100% disabled veteran and I require a wheelchair to assist thru check in so what happened is that the lady that was assisting me didn't give me a chance to go in my pocket and tip her, she says are you tipping today and then gave me this song and dance about how she not being paid enough, I gave her Lyft and I planned on giving her because I felt offended and then when I did tipper, she acted like it was not enough. I asked her what her name was she, she said Jaquita, which I felt was probably not correct but my name is Charlie ** and I was very dissatisfied.

Please avoid Delta when flying internationally. Consider booking with established international airlines. I purchased my ticket on an international flight via delta website using my SkyMiles credit card. Unfortunately my flight back to USA was canceled and Delta offered to rebook me on a different flight. That is where my trouble started. It took me more than 3hrs at time online to get rebooked lasting 3days. I finally got a ticket a day before my departure. On flight day, due to delta booking issue I was not able to fly out on 7/2/2025 and returned back from the airport at midnight. I spent the whole night trying to get another ticket to fly out. I flew out on 7/3/2025. I reached out to Delta for reimbursement and I am yet to get help 6 months down the line. Please avoid delta when it comes to international flights.

I'm writing to express my disappointment with the meal service on flight DL 8236 from Paris to Mumbai on November 13, 2025. Despite requesting non-vegetarian meals, my wife and I were served subpar food without our consent. The flight attendant claimed only veg meals are served on this flight, which was unacceptable and shocking to us. We've never experienced such treatment in 36 years of flying, including Indian domestic airlines. I'd like to report this incident on all social media channels and request a response on how you'll address this issue. PNR: ** Flight: DL 8236 (operated by Air France).

Purchased a comfort class ticket 4 months before actual trip and found I was bumped to an earlier flight. Delta left my wife on the original flight so we would be on separate planes landing 5 hours apart. I believe I was bumped for using my delta points for a cash customer. I believe loyalty must be gone.