
Delta Air Lines Reviews
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About Delta Air Lines
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Delta Air Lines provides air travel and cargo services. Operating from hubs in the U.S., it connects destinations across six continents. Since its founding in 1925, Delta has offered a range of cabin classes, in-flight amenities and a comprehensive route network.
- Timely flight departures
- In-flight amenities
- Poor customer service response
- High fees for changes
Delta Air Lines Reviews
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Reviewed June 22, 2025
We arrived in Atlanta Airport at 10~am from XNA. After eating our meal, my wife and I fell asleep at our designated gate. When she woke, we checked and no notifications had come to the Delta app, her text messages or normal email address. I just happened to look at the gate designation and then check the board for an update and noticed the gates had been changed. Since we were in Concourse B and the new gate was in A, we ran to the train made it to the gate with only 7 minutes to departure time to find the attendant on the phone laughing and obviously not on a work-related call. As she hung up, she said I've got to go deal with some rude customers.
When we asked about boarding, she said they were done and offered no support for our next steps. My very frustrated wife was visibly upset and having been called rude called the attendant a name. In the ensuing incident, my wife made a gesture across the counter to see the attendant's name badge and asked for her name 3 times with no reply. At the customer service desk, we were immediately flagged and looked at as hostile passengers from then on. We spoke with 3 different people before finding out Atlanta policemen had been called to arrest my wife for assault. Our trip to drop our son off in DC for a leadership conference has been ruined due to this company and it's horrendous customer service environment. The worst part in my mind was instead of offering help to weary, paying customers this entire staff proceeded to have my wife arrested and jailed rather than helping us find a solution for our travel dilemmas and obvious frustrations.
Reviewed June 20, 2025
I have flown Delta 3 times in the past 3 weeks. Every flight has been delayed, I cannot get a refund on my upgraded seat. Flight was cancelled and was rebooked on another flight, went from comfort plus to the very back of the plane. Will fly American Air from now on. Delta does not care about customers, and the gate attendants are absolutely rude. Stuck in Atlanta airport overnight AGAIN!
Reviewed June 19, 2025
Needs to do better hiring for JFK airport. Horrible customer services experience, agent extremely rude and unprofessional. Name was Sandra, she disregarded any and everything I was saying, disregarded the 800 agent on phone she requested that I called, ended up missing my flight simply because she refused to do her job which was to process payment for ticket
Reviewed June 19, 2025
So here I sit on my delayed flight waiting for boarding to be complete in Atlanta. I have a meniscus tear and a knee brace. About an hour ago there was 1 seat left in comfort plus and 8 (EIGHT) main seats left. I asked for a window seat. Sean put me at the VERY back of the plane! Never AGAIN will I leave my seats to chance💀. Mind you this was an HOUR ago, and there was only 1 lady in front of me when I got in line to get my seat assignment. Lesson learned. Nothing like a window seat with NO window at the very back of the plane which means the seat doesn't even recline. If you've ever had a knee injury, this is the last seat you would pick with 8 other options.
Reviewed June 16, 2025
Delta sucks!!!! This is the 2nd time I’ve been on a plane that has electrical issues causing us to get off the plane and wait hours for another one. I have a dog at home that will now be alone overnight!!! I hate Delta and will never fly with them again!!!! Completely unreliable!!!
Reviewed June 15, 2025
Today, my flight from JFK to SFO was delayed. I went to the gate to check, but the lady at the gate didn't know anything. She just told me to check the notice board and the app. This is terrible service in today's world. Today is June 15, 2025. This kind of service will not make America strong.
Reviewed June 14, 2025
DO NOT FLY DELTA: Very Very Very bad experience. April 30th on a DELTA Flight in a Boeing 757. Flight Attendants would not address. One laughed at my statement of fact - no respect for the Customer. Filed a complaint to DELTA with Pictures and a full list of the details. DELTA Customer Service finally called me on 06/12/2025 and offered only 10,000 miles or $100 voucher. A totally inadequate response. I requested escalation and was told there was no further escalation and he was it. He ignored my repeated requests to escalate the specifics. Also, stay off the Boeing 757 Delta configuration as it is very very very narrow seats. Did I mention the very narrow seats. I am telling all my Colleagues across the US and extended Family to not Fly Delta. Please join me in ending DELTA's poor customer service.
Reviewed June 10, 2025
My daughters and I were leaving from Honolulu to Tampa with an overnight layover in Seattle. We had just been on an incredible 10 day vacation in Hawaii. Our flight to Seattle was very ok. We spent the night in Seattle. The next flight was leaving at 10 am the next morning. It was changed to noon. Then I received a text in the middle of the night telling me that it wouldn't be until 3:00 pm. Before 5 pm, I received two more texts telling me that the flight was delayed again. I didn't arrive into Tampa until 3:00 A.M! Whether I was getting a bargain deal or not, this was not acceptable. I never received a sincere apology. I was given three $12 food tickets which weren't working.
Reviewed June 10, 2025
Delta = Disappointment. My wife and I took a honeymoon and flew international. The flight(s) within the US were absolutely inexcusable. Their staff talks to you with the highest level of disrespect. On flight DL5192, flight attendants China and Jasmine were even combative with several of the passengers. One lady was asked to put her jacket under the chair in front of her while trying to put it on. Delta has become the Walmart of the airline industry. I’m pretty sure that their recruiting pulls from a long line of failed McDonald's and Walmart employees!
Reviewed June 10, 2025
I had a scheduled flight out of Chattanooga TN at 7am, it was delayed 4 hours. I had someone drive me 1 hour to the airport, so I had to just sit there and wait for the flight. Then of course I missed my connecting flight from LaGuardia in NY to Rochester. Also my gate was changed 3 times and I had to talk back and forth thru the entire LaGuardia airport 3 times until they finally stopped changing gates on me.
I had a comfortable isle seat, however because they put me on a new flight, I was stuffed into the last seat on the right of the plane near the loud engines. I could not move because the person next to me could not move. Also Inflight service was not done either. What a mess. I always used to trust Delta, but I am not sure I will ever use them again after this mess. I was late to very important family event because of the delays. This is sad because I always use delta for my travel, I have never had this sort of problem before. The delays had nothing to do with weather either.
Reviewed June 9, 2025
I booked Delta One from Seattle to London 9 months before the flight. I was able to pick any seat except for a couple that were taken. A week before our flight I checked our reservation and found my seat had changed from 2A to 7A. My travel agent checked as to why and was told it was a pilot block. So a Delta pilot took a customer's seat even though there were 6 open seats in Delta One. They separated my wife and I, gave us the last choice of seats when we were one of the first to book and I am a Delta Gold Medallion Elite Plus which means nothing. I will never book on Delta again after the disrespect they showed us.
Reviewed June 9, 2025
If we could give negative number they would be Neg 5 stars. Absolutely the worst, most incompetent operators. Would highly encourage everyone to steer clear of the joke of an airline. You could walk from city to city faster than this company could even get off the tarmac.
Reviewed June 9, 2025
I paid almost $1,000 for a simple flight from PHX to PIT. Them not having a hub in PHX makes it insufferable to fly with Delta. Multiple layovers, delays, and extremely overpriced. This is not a one time thing, this is EVERY SINGLE TIME. Today was the final straw as a simple flight from PIT returning to PHX has had me at a total of 15+ hours of travel time. I am never using Delta again.
Reviewed June 8, 2025
First, we had to check our luggage even though I INTENTIONALLY packed only carry ons to avoid doing this; this has happened to us the last four flights we’ve taken. Then when we got on board, my husband and I swapped seats. Same row, same last name, but we swapped so I could sit next to my daughter. A flight attendant got on and made us switch seats, claiming, and I quote, “I can’t do a headcount if you’re in the wrong seats”. Um??? These are the seats I paid for…? Then, they told us if we didn’t switch, they’d make everyone get off the plane because what if someone was missing?
At no point did they check our IDs or boarding passes, they just asked our names. Then the flight was delayed because they did this to other people. Before we could leave, they got stupidly picky about the under the seat bags; if you could so much as see a purse strap, they wouldn’t move until you rearranged the whole thing so no strap could be seen. Honestly, this was the most ridiculous flight I’ve ever taken. People around us were literally complaining on the Delta app as this was happening. You’re getting worse and worse by the flight, Delta. And your customer service never replies, so complaining there doesn’t do anything either so reviews it is!
Reviewed June 7, 2025
Worst service ever. Flight canceled. Delayed 4 times. First lost baggage to 5 hours to receive after got to airport. No one could tell me where bags are or what time will receive them. As of yesterday still have not received. Got to airport at 11:00 am now 5 pm.
Reviewed June 7, 2025
On June 4, 2025, I attempted to check in with Delta Air Lines for an international flight from Myrtle Beach, South Carolina to Lagos, Nigeria. During check-in, the Delta agent informed me that there was an issue with my visa. I calmly explained my situation and asked for help, but I was abruptly told I could not board the flight and was denied the opportunity to speak with a manager or seek a resolution. I was told I would have to reach a Delta agent via the phone to reschedule my flight. There was a long wait time to speak to a Delta agent over the phone. One I was connected to a Delta agent over the phone she was very helpful and pleasant. She told me the agent at the counter could have called a red coat to assist me in this situation.
I returned to the Delta counter, where a different agent appeared willing to help and even began resolving the visa issue. However, the initial agent, who was working beside the second agent, intervened with a sharp agitated tone and said loudly in front of everyone in the area, that the second agent could not use her method to help me. The second agent, who was clearly intimidated and embarrassed informed me she could not move forward because the first agent had seniority. I feel the first desk agent didn’t care about my predicament, she showed no empathy or interest in problem-solving. I felt embarrassed when she raised her voice to tell her colleague that she could or should not assist me.
Reviewed June 6, 2025
Rude awakening here from "Delta Cares." Last trip due to their mismanagement, we missed a connecting flight. We lost premium seats we had paid for and ended up in the very rear of the plane a day later with no compensation. THEY DO NOT CARE.
Reviewed June 5, 2025
Delta is not trustworthy. Do not fly with them. My flight was scheduled to go to Orlando and connect in MsP. The pilot landed in Sioux Falls and they wouldn't fly me out again for 24 hours. The rep told me to rent a car and they would reimburse me. I rented a car and drove to my connection and have the text string. They are now rejecting.

Reviewed June 5, 2025
The worst company ever... Delays after delays and nasty staff. Always had delays and they don't care about anything.. They never compensate for mistakes or flights that I have missed because of delays.. Please stay away.
Reviewed June 5, 2025
Always delayed. Never ever got anywhere on time with any Delta flight. Pathetic airline/bad management. Missed my daughter’s birthday party. It’s been my 8th flight with Delta this year. All flights were delayed. Shame!!!!
Reviewed May 27, 2025
Every time I fly with this airline, it’s a terrible experience. There’s about a 90% chance my flight will be delayed, and it’s become almost expected at this point. It doesn’t matter what time of day I fly or what airport I’m departing from—it’s always the same story: delay after delay. The most frustrating part is that customer service never acknowledges the issue. Not once have I received a genuine apology or even a simple explanation. Instead, I’m met with vague excuses or complete silence. It’s as if they don’t care about the inconvenience or disruption they cause to people’s schedules. I’ve missed important meetings, lost hours of sleep, and spent countless dollars rearranging plans because of their consistent lack of reliability.
When I try to bring up the issue, they either brush it off or act like it’s a one-time occurrence, which it absolutely isn’t. The lack of accountability is infuriating. I understand that delays happen, but when it becomes the norm, something needs to change. I’ve flown many airlines, but none come close to being as consistently unreliable as this one. Until they start taking responsibility and making improvements, I’ll avoid flying with them whenever I can.
Reviewed May 26, 2025
Very great professional staff. Delta also have connection over in the East so I was able to change my flight to Johannesburg from Johannesburg to Cape Town with ease. Credit was applied to my account and very nice customer service. Smooth ride.
Reviewed May 26, 2025
My second time traveling on Delta Air Lines. First experience was good but I flew from St Louis to Jamaica on the 19th of May where bathroom cleaning products was taken from my luggage and lysol without a valid reason. Have travel other airlines and other airlines and check on the same set of stuff and when I arrive at my destination nothing missing so I want to know the reason why I can't take bathroom cleaning products to Jamaica and lysol.
Reviewed May 24, 2025
I traveled from Austin to Chattanooga and returned on May 17th. I had 2 knee replacements in last 14 months and requested a wheelchair at each airport during trip. When arriving in around 10:30 am on the 17th, there was no wheelchair and was told by the gate agent with Delta it may be at least an hour to get one. We were near the last terminal from where you go down to baggage claim. I wrote Delta an email re: this and a few days later got a response that they got my letter and it may be 30 days before I hear from them. This is totally unacceptable.
Reviewed May 22, 2025
The airline hosts and hostesses are very rude. None smile or greet you entering the airplane. Delta has gone way down in service manners. I recommend United Airlines as better. I flew from FLL to ILM and the people working for Delta are so mean and rude. Very poor customer service. I had not flown Delta in about five years - and I plan on waiting another five years before trying it again.
Reviewed May 21, 2025
Sitting in the airport in MN, on May 21 at around 2:50 at Gate A7 waiting to go to Toronto, a little boy about 6 years old threw water from a bottle at a pilot sitting opposite this family. The pilot/worker has my highest respect. He never got upset and found out from the mother that her son has Autism. Daniel ** was very professional and deserves praise from all those around him.
Reviewed May 19, 2025
Plane is always clean and people are friendly. Comfortable travel experiences. Enjoy traveling and booking with Delta. Website is easy to navigate. Flights are generally on time and not delayed. Little pricey flights but decent.
Reviewed May 18, 2025
The service from Delta in terms of customer service is horrible and unacceptable, in my opinion. Due to circumstances that were out of Delta's control, the flight was rerouted to a different airport in a different country (not even in the UK). Once there, Delta dumped the passengers and offered no assistance whatsoever in getting passengers to their final destination. There wasn't even a Delta rep at the airport we were diverted to, so no one to help at all. They did send an email apologizing for the "disruption of travel plans" that included a link to an expense reimbursement form for "if you incurred any hotel, meal, or transportation expenses related to this flight disruption" only to deny ALL expenses submitted (with receipts).
An entire flight of passengers were abandoned and left to fend for themselves. It took me over 24 hours and more than $1,200 to get to my intended destination. Since returning, all customer service reps I am able to get on the phone are only authorized to help with new or existing bookings. No live person can actually help with open cases or reimbursement.
The customer service reps who are authorized to do that won't call you, only email. Mine said "While we would like to offer special consideration in cases like yours, we are unable to honor any further resolution and requests as we have guidelines and policies to follow. As requested, I have reviewed this case to see if I overlooked anything that might support a more favorable conclusion. Regrettably, there is nothing more that we can add to what was already been stated in our previous correspondences. Rest assured that we have already looked into this with our leadership & management team, and have no further action because of our guidelines and policies." I'm not even worth a call. I will never spend money with Delta again. This is not customer service from a company who cares about anything more than money.
Reviewed May 14, 2025
Our flight was scheduled to depart on 5/10 from Houston/Hobby (DL1159). We boarded the plane only to be told that there was a maintenance issue and we had to deplane. The front landing gear was depressed greater than what was allowable. Delta indicated that they contract with three different maintenance crews and that none of those had personnel were certified on the type of aircraft we were flying. The closest certified mechanic was three hours away and would then need time to further evaluate and correct the issue. We then rebooked our flight until the following day.
Same situation occurred - we boarded, we deplaned and the flight was delayed until roughly 13 hours after scheduled departure. We rebooked on a different airline after suffering through the delays/cancellations for 2 straight days. The request for reimbursement related to tickets purchased on a different airline has been denied. Issues caused by, and within the control of, Delta have caused us significant financial harm simply to get back home.
Reviewed May 14, 2025
We flew Delta on May 11. Hit Milwaukee to Houston. We hit delays at Hartsfield in Atlanta. First plane had mechanical issues. They sent us to another gate that gate/plane had computer issues they continue to come on the loudspeaker telling us it would be 10 minutes. It would be 10 minutes. It would be 10 minutes. We missed the carnival cruise bus from Houston to Galveston. Booked an Uber to Galveston Island to catch our cruise. Got to the port and we’re told it was too late game plan was lifted. Thus Delta delays made us miss our cruise for the week in speaking with Delta. They have offered us nothing. Beyond frustrated. Missed our very first cruise ever because of Delta delays and they fail to address our issue. Beyond disappointed.

Reviewed May 8, 2025
New name for the company should be DEI Delta. The “DEI” based teams have lost my luggage on multiple occasions. The planes are always late,, and look and smell used and old. service is sketchy and I fly first class. DEI hires are everywhere along with their attitudes. Last 3 flights they have lost my luggage, got me sick, and can't seem to schedule a bathroom break without a breakdown or just flat out being late. Most recent flight had the Tv system completely broken. Whole flight no entertainment. Captain making jokes when I questioned him about length of delay. Approx. 1 hour.
Reviewed May 7, 2025
Delta is horrible. They were never on time. Then had horrible communications. Kept delaying for “maintenance”. Never updating the passengers. Their horrible employee attitudes. Head on hand sitting at the desk annoyed when asked by the customer for an update. It has to be one of the worst run businesses in the US. Why our government doesn’t hold them accountable is beyond me. The idiots that run Delta have to be the worst leaders of any business. They probably are clueless that their customers are constantly dissatisfied.
Reviewed May 7, 2025
No concern with customer service, especially when delays are caused by the airline. Also, no sense in picking your seat at the time of reservation, they just clear you seat selection and assign you where they want. Delta will never get my business ever again, even if they are the only airline flying to the destination I am going to. Air travel from the TSA reps to the airlines themselves are rude and disrespectful. Sad state of affairs.
Reviewed May 1, 2025
I’ll fly Spirit, Allegiant, Avelo or Frontier before I ever fly Delta again. I arrived at the counter 44 minutes before the plane leaves and 6 minutes before it starts boarding and they refused to check my bag!! Smallest airport in Florida where the plane was literally on the other side of the wall and they wanted nothing to do it. This wasn’t JFK, Atlanta or Orlando SMH. Terrible customer service at the desk as well. AVELO FOR ALL FLIGHTS NOW!
Reviewed May 1, 2025
Delta is losing ground fast in my opinion.... way overcharged which also drives prices up by other airlines for the same satisfaction... Some say Delta does better service but in the airport or searching airlines online they book as much if not less than most others.... it's gaslighting. That's what's going on. Delta is not really any better. I couldn't even find the flight I needed for Delta so I'll have to fly with someone else anyhow. And people do it all the time which really proves my point. Delta really isn't the best.
Reviewed April 30, 2025
OUR FLIGHT WAS DELAYED ALMOST 3.5 HOURS! We almost didn’t make our connection in Atlanta due to your maintenance issues of this very old plane - Airbus A330-300. Ship Number N818NW that is in much need of renovations and maintenance. We did not feel safe on this plane! The interior is old and tired and most of the functions in our First Class seats did not work well at all. There were overhead lights blinking, the entertainment system did not respond, the entertainment itself was awful - no current choices! The bathroom sinks did not drain.
Overall, the plane is miserable. We are elderly and did not appreciate the extra stress put on us by having to sit on the floor in the Barcelona airport for over 3 hours due to lack of chairs. We put our complaint in through the proper channels which is only the website or messaging. We were told NO CUSTOMER SERVICE by telephone. You can not reach anyone except reservations who can not help you whatsoever. Done only thru email but we have received no response via email either. It's a scam for sure - they don't want to reimburse you of course.
Reviewed April 28, 2025
I bought tickets for $1700. I couldn't log on to Delta.com to check in. The system kept saying I don't have an account. The chat bot sent me to a "human" who literally had no idea what he or she was doing. They asked me for a screenshot of the error, but the chat box won't allow a screenshot. After a half an hour of entering the same info over and over again, I asked for a supervisor. I waited for 30 minutes with no answer from the supervisor. I can't check in because I can't sign on. They need to up their game.
Reviewed April 23, 2025
They started at 6 o’clock in the morning telling him my flight would be delayed this much than that much than this much and at 1 o’clock they canceled my flight. I could either get a refund or go the following day and arrive at 3 PM. Waiting till the next day would result in a loss of over $1000 worth of services that were already booked and nonrefundable so I booked a different airline and incurred additional cost of $400 which they refused to reimburse me. It was too bad. So sad they don’t care. Their customer service was terrible and sadly this was not the first time this had happened with Delta.
Reviewed April 22, 2025
The customer service was terrible. Delta’s carryon bag policy allows each customer one carryon bag and a personal item on the plane. This is why I chose Delta Air Lines for this trip, as I did not want to check a bag. Everyone in Zone 8 was required to check their bags, as flight attendants said no overhead bin room was available. When I walked on the plane, they had several empty overhead bins available. They made me check my bag and then damaged it. It was brand new before this flight. If you don’t pay for first class or business class seats, you will get treated like crap. A flight attendant was sitting in my seat when I walked on the plane. She was rude the entire flight. Our flight was delayed twice and had several gate changes in the huge ATL airport for my layover. Beware that Delta’s carryon bag policy only applies to the most expensive seats, which is NOT stated on their website. I will never use this airline again.
Reviewed April 21, 2025
I had the misfortune of flying Delta this month. The flight was coordinated with Norwegian Cruise Lines. The flight from JFK in New York to Lisbon was uneventful, but the return flight was changed three times prior to embarking, and a stopover was added. I understand this is standard Delta operating procedure: to change flights and add layovers after initial booking.
Rome to JFK via Logan in Boston took 24 hours! The extensive layovers and a mechanically unavailable flight caused the long delays. It was only by sheer luck that the last flight from Logan was announced at 11:15 PM otherwise, we would have been stranded in the Logan Terminal until the next day! The Delta staff were not informed of why and when the final leg of our trip would actually happen. At 75 years old, my body could not take the cramped flight, the long terminal delays, and the constant changes. I became sick the next day and am still recovering. Never again will I fly Delta.
Reviewed April 20, 2025
My daughter was traveling to Japan and her bags was 8 pounds overweight. Charged $100 by Delta. I reached out to Delta and was told tough luck that's our policy. No empathy at all. I will fly somewhere else in the future.
Reviewed April 19, 2025
Flew from Detroit to Orlando on 4/10/25. The flight was delayed for over an hour. This caused us to have difficulty getting a Lyft or Uber due to how late in the evening we arrived. We finally did on the third try and another hour wasted. Total time delayed was nearly two hours as a result of Delta's initial delay. Right now we are again waiting in the Detroit airport after getting another delay for a flight that should have boarded (flt DL4008) for Grand Rapids. So we've had to push our pick-up back which we are now paying more for just to keep the scheduled pick-up. Now the attendant tells us it won't even start to board by the time Delta had suggested? So another push back? This is it. Even though Amex is joint marketing with Delta and we travel using our Amex points, it will be with any airline OTHER THAN Delta!! We cannot rely on them. We can't. Two flights two delays?
Reviewed April 18, 2025
Been locked out of my SkyMiles account for weeks and no one there can fix the problem. I have 100k miles and they won’t give me access to them. I’ve spent HOURS on calls either customer service and get the runaround over and over. I don’t know if it’s a scam or what, but I know I’ve lost 100k miles.
Reviewed April 18, 2025
I am a diamond medallion and lately getting a upgrade is tough, Delta lounges are super packed. Also using global upgrade certificate is nearly impossible and you have to get premium select is very expensive and you can never get good flight to use global upgrade certificate. Additionally they are using AI to track customers and raise prices. If you back the next day to book the flights the prices have gone up 20 percent if not more although the same amount of seats are available. Will not be renewing my delta reserve cards and will be loyal to delta anymore.
Reviewed April 16, 2025
I purchase a ticket. No seat assignment. I get there 2 hours before to get a seat and they give me the very rear seat in the plane. I asked for something better and they were very rude. I will not fly these guys EVER AGAIN.
Reviewed April 16, 2025
I wish to give the greatest compliment to Kisha **. I was flying from Myrtle Beach to Detroit. I needed to change my flight to leave earlier than expected. Pleasant, curious, investigative with a bubbly personality. Instead of "can't" it was let me try! Then an explosive "I did it" with a little dance. The agent next to her did the "I can't." with her guest. As I was speaking to that guest, Ms. ** did the "I don't know how but I will send you to someone who does". In a few moments Ms. ** sent two happy travelers on their way. Whoever hired HER did a good thing. She deserves something special because she is a special someone.
Reviewed April 14, 2025
This is my 1st time with Delta. My brand new suitcase was damaged. Those worker threw it hard enough to crack a brand new suitcase. The flight wasn't smooth. I was really praying to make it home!!
Reviewed April 14, 2025
Delta is the worst airline to book a ticket. I bought 5 tickets today to travel out of the country after extensive and tedious search and after 6 hours they cancelled my tickets, now I have to start over. I have connections and relatives to join me in another country. Horrible!!!
Reviewed April 13, 2025
I made a reservation for myself and my wife. I accidentally reversed the last 2 letters of her name. Now I am a day into trying to fix it on the phone with Delta. I only have 33 hours to fix it and Delta cannot get their act together. If it doesn't get fixed, she will not be able to use her flight reservations.
Reviewed April 13, 2025
I called today to see about getting my wife home sooner than her purchased ticked date. We had a death in the family and we needed to be together. I purchased my wife's original tickets on Expedia, I talked directly to Delta after this death. Not only did she get my wife scheduled quickly she also waived the additional fees for the date change, was very sympathetic and caring during the entire conversation. Thank you Delta Airlines.
Reviewed April 13, 2025
I’m writing this for everyone Delta takes advantage of. I’ve been a loyal Delta customer for years. I rarely complain—even though most of my flights are delayed due to Delta’s internal issues, not weather. But this experience crossed a line. We missed our connecting flight because our first flight was delayed due to Delta-related issues. When we landed, we sprinted nearly a mile through the airport—only to have the gate shut in our faces. Delta didn’t hold the plane, even though we were just a few minutes late and they knew we were coming.
On the shuttle to the Hilton, I sat with 10 other passengers who had also missed their LA flight—same story, same disappointment. Delta created the delay, then refused to make it right. They could’ve easily made up those minutes in the air. But they didn’t. Instead, I lost a full day of my life and a night with my family. And when I called to express my frustration, a customer service agent listened—and then offered me a $150 credit. That’s what Delta thinks a day of our lives is worth? $150? That’s not just inadequate. It’s insulting.
What makes it worse is the contrast between Delta’s polished marketing and how they actually treat people. “100 years of service”? You lost the service somewhere along the way. It’s gone. Thank you for not caring, Delta. I’m done flying with you—and I won’t stay quiet about it. It's not okay to treat people like this. Your customers trust you and you continuously break that trust. A day in a human life is valued far more than a hundred and fifty bucks. Please re-evaluate your priorities and return to ethical business...and just maybe consider waiting 5 minutes to take care of your paying passengers who are late for their next leg because of YOU.
Reviewed April 12, 2025
Experience with Delta started with cancelled a flight because of no staff for the 6 a.m. flight. It ended with no seat assignment for my return even though I had selected a seat when I purchased. I spent 45 minutes of my vacation trying to get that sorted out only to be given a seat in the last row near the bathroom. I will avoid booking with Delta in the future at all cost.
Reviewed April 12, 2025
Generally, my actual flight experience with Delta has been good. However, this review is related to their ticketing process. I booked a trip to Hawaii for family of five within the Delta Comfort class with a return flight leaving Hawaii mid-day (all booked at the beginning of March for a trip in July). In April, with no warning Delta move my flight to a red eye flight with no more than email stating your flight has been changed.
After contacting Delta to understand the change, I was told that they oversold our seats and bumped us. I did notice that there were seats available in economy on my original flight and preferred to take that vs. taking a red-eye flight with 3 kids. Not only did Delta not provide any offer of compensation for moving us down a class or the inconvenience of moving us to a red eye flight (I could have booked the economy tickets for $1000 less originally), but they would not offer us preferred seats in economy. For those, we would need to pay $200+ more on top of the already overpaid amount. Needless to say, the level of customer service through the process was lacking...no flexibility for an inconvenience that they caused and this seems to be more and more prevalent based on speaking with others.
Reviewed April 11, 2025
First and last time flying with Delta. Due to their delay we missed our connecting flight causing us to have to catch another flight that was once again delayed by 3 hours. Were were lost, clueless running around the airport without any direction of what to do. Then when asking they had the nerve to be the ones to give the attitude. They made up lie after lie as to why the plane was delayed. Terrible start to a trip. Delta should have stayed under when they went under the first time because they are no airline.
Reviewed April 8, 2025
Delta airlines permitted 4 people to fly from Charleston WV to New Orleans while 1 person used oxygen. While attempting to board for the return flight to Charleston WV, all 4 people were prevented from returning due to the oxygen machine. We had to return using another airline and have not been refunded our money as of yet. Delta is not reputable airline, and I wouldn't recommend risking flying with them.
Reviewed April 7, 2025
When did Delta start allowing sexually explicit movies and TV series that show full frontal male and female nudity? Delta has always been my first choice for flying anywhere around the world with my family. But to my dismay, they are no longer editing their inflight movies and TV series. I have contacted Delta Customer Service on two different occasions but nothing has been resolved. I don't mind what people chose to watch in the privacy of their homes. But this type of content should not be visible to sensitive and little eyes on a public, intergenerational flight.
Reviewed April 7, 2025
Every time I fly to Tampa my flight get delayed and then canceled. Had to rent a car and drive home 8hrs, and the next time I had to find another airline southwest to get me home. They did not compensate me for the extra $500 spent or for the inconvenience.
Reviewed April 4, 2025
Horrible experience. Seats keep getting more and more tight. Regularly late. Often no wifi nor anything else. Can’t even put my jacket in the overhead bin. This is a six hour cross country flight, I arrived on JetBlue and row space was a multiple of what Delta offers as was the corridor leading to my seat. On Delta I couldn’t even roll my carry-on to my seat without it bumping every row of seats. Delta should be your LAST choice.
Reviewed April 2, 2025
My flight from Atlanta to Asheville had a 9 hours of delay. Not even reimbursement for Uber from the airport when my transport was gone. The worst flight I've ever had. Highly not recommend that airline.
Reviewed March 31, 2025
I complete understand my flight can be cancelled because the weather but can’t understand you have another available right now 50 miles away in the same direction from our destination but of course expensive and unreasonable.
Reviewed March 27, 2025
I enjoyed flying with Delta except for two things. I got upgraded without being told and found myself in the embarrassing situation of occupying someone else's seat. Plus, my new seat was not an aisle seat which I had booked for. I was too flummoxed to complain. A fellow wheelchair passenger was also "upgraded" out of her originally booked aisle seat and the staff were completely indifferent to her pleas to be restored to an aisle seat. Good communication & sensitivity to passenger needs makes for a truly pleasant experience.
Reviewed March 25, 2025
Review of Delta Airlines – Disability Rights Violation on Flight DL2845 (3/13/25). I was recently forced to check a carry-on bag by a Delta supervisor at the gate, despite clearly stating that the bag contained essential medical supplies and allergy-safe food required for my disabilities. I referenced the Air Carrier Access Act (ACAA), which protects passengers with disabilities from situations exactly like this.
The agent showed no compassion and told me there was no overhead space left—yet when I boarded, I found multiple open bins. I was left scrambling to shove items into my small personal bag, crushing food and losing access to what I needed for a medically restricted diet during a layover where I couldn’t eat anything at the airport.
Delta later offered me a $50 voucher and claimed they didn’t have enough information to determine if their own supervisor violated federal disability law. I’ve filed an official complaint with the U.S. Department of Transportation (DOT) so this incident is on record. Airlines must be held accountable when they ignore disability rights. No one should have to beg for basic medical accommodation at the gate.
Reviewed March 25, 2025
Delta Airlines sucks! They don’t respect their customers as long as those flights are going to Africa. I’ve flown them for years Atlanta to Lagos just because of the direct flights, but I have since changed to Lufthansa for some years now. I can take and enjoy the layovers in Europe with much better service than fly Delta with backhanded rude flight attendants sometimes, very poor service and poor in-flight entertainment lacking in movie and music choices. Sometimes you ask for a Coke and they find it hard to give you the whole can. They pour it into a cup for you. Once, a flight attendant was smart mouthing passengers. He wouldn’t do that to a flight full of non-** I’m sure.
Another time a retired couple’s carry-on luggage was opened in front of them at the entrance to the plane and ransacked. They found out that money was missing from it and challenged the group of people searching the carry-ons. They had opened some envelopes they had money in and had left one of the envelopes in their drawer while checking their bags. Then they acted like it was a mistake. How many passengers have they done that to? Sad excuse for an airline.
Reviewed March 24, 2025
We were stranded in Charlotte, NC for almost 24 hours because of Delta continually delaying our flight. Delta never offered any kind of voucher or apology for our ridiculously delayed flight. We were never compensated for the money we had to spend on hotel, food, and rideshare fair, despite promises from Delta representatives that we would be compensated. Lies and broken promises, that's all they offer.
Reviewed March 24, 2025
Let me preface this by saying I've experienced turbulence smoother than this five-hour flight with Delta. From the moment I stepped onto the aircraft, it was a masterclass in how to utterly fail at basic customer service. The staff, seemingly trained in the art of vacant stares and dismissive shrugs, appeared wholly uninterested in addressing any passenger concerns.
My seat, a monument to neglect, featured a tray table that could generously be described as "structurally unsound." Attempting to use it was akin to balancing a dinner plate on a wobbly, geriatric giraffe. Forget productive work or even a simple meal; it was a battle against gravity and shoddy engineering. And the aroma. Oh, the aroma. Apparently, the "fine dining" experience in first class permeated the entire cabin, a pungent, nauseating cloud of whatever culinary abomination they were serving. It was a sensory assault that lingered for the duration of the flight, transforming the cabin into a mobile biohazard.
To add insult to injury, the promise of a simple in flight beverage was denied. A five hour flight, and absolutely no alcohol. I understand that circumstances can cause issues, but the lack of any explanation or apology was appalling. Delta Airlines, you have managed to create an experience that transcends mere disappointment. You've crafted a symphony of incompetence, a testament to the depths of airline mediocrity. I strongly suggest you re-evaluate your standards, starting with basic maintenance, customer service, and perhaps, a serious conversation with your first-class catering. I will be sure to avoid delta airlines in the future.
Reviewed March 21, 2025
Fifty percent of my flights with Delta have been delayed. My last flight from Orlando to Seattle has been delayed five hours. If they would have notified me before I dropped off my rental car I could have used my time productively. And they think a twelve dollar food voucher is going to make me happy.
Reviewed March 20, 2025
I flew Delta to Rome from Raleigh as part of a tour. Going out the flight changed gated 3 times and was delayed over 3 hours. Coming home the flight was delayed 30 minutes into Atlanta. Rushing to the gate I was informed they gave my assigned seat away. The plane didn't depart for 20 minutes. I spent the night in the Atlanta airport and am flying out Southwest this morning. The Delta gate agents were unhelpful and rude.
Reviewed March 16, 2025
I bought a first class ticket from Maui to LA to Atlanta to Hartford.. I was not allowed access to Any lounge.. The food was very basic. Just served in casserole dish, I was given a glass of Sparking wine in A PLASTIC CUP.. On the red-eye from LA to Atlanta no food was served. Only a bag of snacks and on "FIRST CLASS" flight to Hartford it was glorified cattle class.. This whole flight was one long uncomfortable mess.. Never have I been denied access to a lounge and I have flown Business class enough times on other airlines and have always had Access to a lounge..
I paid for first class so I could have a good meal and relax in the lounge. I learned my lesson. Never fly Delta again. I used to have delta sky miles acct and an Amex gold card through Delta.. They kept changing the rules as to number of miles need to qualify for free flight and even if you had the miles the seat was not available unless you want to pay extra.. Never again.
Reviewed March 12, 2025
Had flight from Austin to Nashville on March 10th, headed there for vacation...flight 4164 was delayed over 11 hours, supposed to leave at 8:59 AM, did not leave till 8;00 PM...We are seniors, and yes we cancelled our flight after 6th delay notice, had to cancel our whole trip, and customer care (Rosalind) says that we cancelled our trip, they reimbursed us, that is all they can do...but nothing else to accommodate us. Totally unacceptable, we lost money on hotel reservations, other flight....but they would not do anything.
Reviewed March 9, 2025
Was not allowed to make a seat selection and then my partner and I were stuck in middle seats at the back of the plane. We are both tall with long legs and when the people in front of us reclined we were trapped. Reclining your own seat only gives more space for your torso—it doesn’t help with leg room. This resulted in more than twelve hours of being trapped, unable to even stand to go to the bathroom or get to my stuff under the seat. Once the person in front of me reclined her seat, I couldn’t even see my video monitor since I wear bifocals.
Not that it mattered since the video monitors didn’t consistently work. The airline offered me a $50 voucher to compensate me for 28 hours of flights with no video monitor access. The reading lights are out of reach and only controlled by the video monitors, so I couldn’t read, either. Vouchers are just a way for them to get more of my money, not true compensation, and why in the world they allow people to recline into others’ space mystifies me.
You have to be young, short, and able bodied to be remotely comfortable on their overseas flights. Not only that, but there is nowhere to walk or stretch—staff yells at people who spill over into the galley while waiting for bathrooms. I’m surprised that there aren’t tons of lawsuits against airlines for blood clots, knee and hip injuries, and other physical conditions resulting from people not being able to move for hours at a time.
Reviewed March 6, 2025
All flights were cancelled going to JFK. I had my luggage already checked in. I was able to get a flight to Newark NJ Airport. I asked if my luggage would be placed in the airplane and was told yes by a Delta representative. When I got to Newark Airport my luggage was not there. I was told that my luggage wasn’t on the same plane. They wasn’t sure if it was going to JFK or Newark. The lady told me once my luggage arrives they would ship it to me. This is ridiculous and unprofessional.
Reviewed March 6, 2025
Delta Airlines is a nightmare to deal with. Over the last few years they have continuously dropped the ball on things in, which should be provided to paying customers. One example that happened to me over the last year is that one of my flights was canceled due to mechanical errors. Due to this I missed work, I missed class, and my husband also missed out won’t work. They did not offer any type of accommodations for this inconvenience. Not only that, they refuse to give us a refund of any sort at first. It took us over six weeks to receive a partial refund for our inconveniences. Then, not too long after that I booked another flight internationally and that was a nightmare to deal with.
They were not accommodating to some changes that needed to be made as far as flight times due to some changes with my school because this was for a study abroad program. I had to talk to five different representatives just to get a simple change made. Now recently, I am chasing them down to get credited for SkyMiles in which their policy states you have up to nine months or within nine months after the date of travel to submit your credit request. I spoke with a representative back in December who said they submitted the request and that it will be posted within seven days and lo and behold. They are not posted. Surprise surprise. Go to another rep and they tell me the exact same thing.
These are just three examples out of at least a half dozen situations. I could also share, but just don’t think I will have enough space on here to share the details of those reviews. Please, please, please do not go with Delta if you have other options. They rip you off of your money and their customer service is God awful! Even the supervisors cannot be of assistance. It’s almost like they just hire anybody from anywhere with no training and knowledge as to what’s going on. It’s really sad and pathetic to see how they have tanked in their customer service over the years.
Reviewed March 5, 2025
No pilots for scheduled flight that was delayed. Changed 6 times from Atlanta To Rochester, Ny. Originally scheduled for the evening of March 4, 2025, finally took off ~6:20a on March 5th. A group of us customers were texted or emailed for every gate change and delay. Our group in the middle of the night ran all over Atlanta each time we were texted or paged. A huge company like Delta did not have pilots available? Very poor planning. Some people did take a free hotel but only 3+ hours of sleep. They offered a food voucher of $12 but all the food places at Atlanta airport were closed. A person was yelled at by the Delta issues coordinator, the customer should always be right, just terrible on Delta's part. No reimbursement offered. Will never fly Delta again. Delta stressed the flight was not cancelled but delayed, sorry but to a customer's viewpoint it was cancelled and then rescheduled. Tell that to all the tired people.
Reviewed Feb. 28, 2025
I booked 4 people to fly to Seattle. All were basic economy. 2 people received seat assignments before check in; 2 did not. I have flown several times in the past 6 months with Delta. All basic economy. I have always been assigned a seat at check in. I called Delta customer service twice and spoke to 2 different people. They were both nice. 1 tried to book the seat for me but the system wouldn't let me. The other said basic economy is always assigned at the gate (Clearly not true from what I wrote herein). I went to the airport and signed in at the Kiosk. Still no seat assignment. I went to the desk to speak to an agent. No one was there. Some non-english speaking customers were trying to find an agent and were clearly stressed as they were trying to check in but NO ONE was there!
Reviewed Feb. 27, 2025
Would not let me use my companion pass (a benefit of a paid cardholder). I called and they told me I booked it wrong (even after I had clearly explained the system was not working) and then they charged me more than it was in the first place. I booked one flight and asked them to fix the second. They said they had to rebook the flight to add the 2nd person. That was all fine except they charged me the new rate instead of the rate for the flight at the time I had already booked and paid for. Complete scam and awful customer service. The supervisor suggested I was stupid and used the system wrong. I am canceling my Delta products after I use them up.
Reviewed Feb. 26, 2025
Horrible customer service, not just me but 50-60 others on the same flight. Poor training combined with port workmanship and horrible service. Left blind in the dark with no compensation. Claim filed for expenses to try and get reimbursement due to deltas neglect. No pilots for scheduled flight that was changed 5 times and cancelled twice and in turn 50-60 people lost thousands of dollars from missed cruises and no compensation for car rentals or food or airfare or hotels due to rebookings and being standard and left on our own from Delta's own internal mishap and neglect for customer care and customer service. Even its own flight attendants were left to sit on a cold empty plane for over 6 hours while its employees at the terminal were trying to find pilots for a scheduled booked full flight. Stay far away. Hope someone looks into this as it could be a class action lawsuit due to poor management - **
Reviewed Feb. 24, 2025
I was ripped off big time. I'm not a regular airline traveler but I sure won't use these thieves again. I went through Priceline, looked reasonable at the time until they piled all the extra charges until my bill which increased by 40%. They are disgusting. Then to top it off I had to make an adjustment to my return flight. That cost me another $290.00, plus a layover in Atlanta when I need to go to Salt Lake City. All in all, it went from around $450.00 to $938.00. They are cunning. This was a trip from Salt Lake City to Houston. What a rip off!
Reviewed Feb. 21, 2025
I just want to say I wasn’t pleased with service with delayed flights. And was pretty disturbing looking out my window seeing missing parts off the plane. Couldn’t get served while in flight due to turbulence even though there wasn’t any. Had to watch flight attendant walk up and down aisle eating the snacks they pass out.

Reviewed Feb. 19, 2025
Delta thinks they have the right to sell a seat you already paid for and overbook their flights. Then their flight get delayed because they are trying to find people to give up their seats. Their flights are delayed from their horrible boarding process, which includes 10 different boarding groups. Top it off with some of the most expensive flights in the industry.
Reviewed Feb. 17, 2025
I recently booked a ticket with Delta and was prompted to pay an additional $130 for seat selection, which I did. However, after completing the booking, my selected seats did not appear when I checked later. When I attempted to reselect the seats, I was asked to pay an additional $40+ per leg of the flight. I reached out to customer service, which took over an hour to connect. Unfortunately, the representative I spoke with was extremely rude. When my wife was helping provide the date of birth for her father, whose ticket we were booking, the agent abruptly questioned why she could hear two people speaking. The call then ended abruptly, seemingly disconnected by the agent. This level of unprofessionalism is unacceptable. The lack of customer service training, quality control, and professionalism is evident. Delta should address these issues to ensure a better experience for its customers.
Reviewed Feb. 14, 2025
It use to be a decent company and for someone using it for 40+ years, it has been awful! Status now change every year, it’s impossible to achieve what was possible before! I will start flying other airlines and ditch Delta!
Reviewed Feb. 12, 2025
Delta has really gone down hill lately. I’m a million miler with diamond status and can’t really find a reason to keep using them. Out of my last 15 trips with them 12 have been seriously delayed with four of those being completely cancelled. Given this experience I’ve have since tried to edit some of my trips to give myself wider windows to make connections and Detla says I have to pay change fees because nothing has chance on the actual flight I’m going to take down the road. In other words, you have to honor everything on your end while I’m constantly late or canceling on theirs. Kind of sad to be honest but their actions are forcing me to want to change as it obvious that even at domain level with over a million miles flown I’m still just a number to them. Customer services really doesn’t exist with detail no matter how nice the people that work for them are. They have a leadership problem for sure.
Reviewed Feb. 9, 2025
This airline is terrible. Terrible traumatic experience. Don’t fly this. We have been waiting for our bags for over 4 hours and we are going to miss an important event due to incompetence. I would give this a 0 star review
Reviewed Feb. 7, 2025
Traveled on the first flight to Dominican Republic from JFK. I checked in 3 bags. 2 for my kids and 1 for me. My daughter's bag contained her clothing, my son pediasure and multiple gifts I was bringing for my family. When I arrived at SDQ I got 2 bags and waited over 45 minutes and the third bag never showed up. I approached a Delta agent right next to the carrousel who ended opening a case for me because they also couldn't locate the bag.
Long shortly short after multiple weeks of conversations going back and for with Delta they now refuse to reimburse me alleging that the bag arrived. I asked them to prove it arrived and look at the cameras. I had over $2000 dollars worth of stuff in my bag which I sent receipts for as they instructed me and made my claim right on the airport with. Delta agent that also couldn't find my bag. They should be paying me not only for the items, they should pay for the aggravation of me having to buy my daughter clothes in Dominican Republic because her bag was lost and the almost 3 hours I was at the airport that day.
Reviewed Feb. 6, 2025
Our flight was delayed and it took us two hours to find out they couldn’t get us a flight home that day so We had to stay over another night. Their help phone line is terrible. We got hung up 6 times. We had been put on the plane and then we had to exit which was very traumatic to our kids. Overall very bad experience overall at the airport and dealing with Delta Air Lines.
Reviewed Feb. 6, 2025
Delta seat offerings are a scam. They sold me seats for $39.99 each, titled "preferred seats". It's supposed to be either 1) bigger seats, 2) bulkhead, or 3) exit row. When I got onto the plane, those seats were regular standard seats. There was nothing different from the other economy seats. I was baffled, but I figured it's a mistake on their behalf and they would for sure refund me for those seats. After landing I texted customer service, and she were super unprofessional, using low-level words and gaslighting me by saying "Nobody forced you to buy those seats" (yes, you read right). Then I called customer service and got the same treatment. I couldn't believe that a corporate company like Delta would allow such a horrible level of customer service. They lost me as a customer forever.
Reviewed Feb. 3, 2025
I always fly Delta and recommend it to my friends but I want to share my recent experience with everyone and warn them that if your bags are mishandled by Delta then you will have to go through numerous pain dealing with Delta baggage & their customer unfriendly process. I travelled from Delhi to Tampa on 24th Jan with my wife & 9 month old & after checking in 5 of my bags at Delta counter after customs at JFK airport I only received 3 at Tampa. The nightmare started from here. At the Tampa Airport when I reported the delay at the counter the representative handed me a red tag with the delayed baggage stickers on it. Although everything on the red tag was fine she put incorrect information in the system with one of the baggage sticker number was incorrect. She also mentioned that the next flight is tomorrow morning so I should get my bags then setting up incorrect expectations.
I started calling Delta baggage helpline from next day twice a day with 10 mins of wait time and 15-20 mins of conversation time. Almost all the associates on the phone will hear my story and document it. They would say that, "We have messaged the airport and we can only do it once a day so call the next day to check for updates." More than a week passed and every day they said that there are no updates. A friendly/helpful representative put in the effort to call the JFK Airport to find a potential match and note it on the case. After that no one put in effort to track it and I think I will not be able to get that bag even after finding a potential match. I feel that the communication with the Delta Baggage representatives is one way wherein they only note your concerns and receive no updates from the airport where the baggage is delayed.
Since it's been more than a week I have been now asked to fill a ‘property loss’ claim which I took 1 hour to fill since I have lost two bags and I want to be as explicit as possible with the bag contents. But there is a glitch in their form because of which on the last step after confirming that the information I filled in is correct, it does not get submitted and does not generate a request number. I have been calling Delta Baggage twice a day to get updates and I feel that if I do not reach out to them then no one will put in effort to find my bag. I have not received even one email or call from Delta proactively to update me on my case. I have never heard of anyone I know who has lost his/her bag in transit. I have heard of delays where the bags are received after 2-3 days but here I am, the unfortunate one whose bag is lost as it's been ~ 10 days with no update.
Reviewed Feb. 3, 2025
Terrible on time departures from ATW. Waited for 1 hour for deicing truck that didn’t show up. Had to return to the gate to refuel. ATW is a very small airport but Delta has 2 deicing trucks there. No other Delta flights were leaving while we waited. After refueling we waited 2 hours to deice. This time the pilot shut down the engines so we wouldn’t run out of fuel. Terrible airline.
Reviewed Feb. 3, 2025
Agents at baggage check in caused us to miss our flight due to total incompetence. We arrived over an hour early. No paper in kiosks, huge lines as a result led to is missing our flight. Agents were also unprofessional. The supervisor needs to fired! Never will fly Delta again. This is the third and last time. 3 strikes, you're out!!
Reviewed Jan. 31, 2025
As a very loyal customer of Delta for over 15 years the way they have handled my current trip makes me wonder if it's time for a change. 1st they changed our flight 4 times each time rebooking us at unacceptable times without asking and splitting up our party each time. Then putting our luggage on the wrong flight, we paid for 1st class and the plane they put us on was so old the "1st class" was closer to coach, then constant delays at the Delta Gate in Atlanta. This is unacceptable behavior from Delta. I have multiple trips coming up this year and I am considering using a different airline due to the incompetence of Delta and lack of customer service.
Reviewed Jan. 30, 2025
Flying with Delta (KLM, Air France) was our worst flight experience!! Our flight took 48 hours instead of 15!!! And KLM, Air France and Delta are partner and everyone is blaming the other airline!! No none takes the responsibility!
Reviewed Jan. 25, 2025
Flying and in person service is fine to good to great. What is NOT good at any level is trying to get to a live person. I lost my hearing aids on a flight. I just needed to report them and see if they were turned in. I finally found and filled out the hidden online form. The AI they have in place responded as how you would expect. My question was how long do they keep the case open and do I get a final AI generated email so I could try to get some reimbursement from insurance. This should have been a 5 minutes issue. All I needed was a live person, NOT texting and being transferred 1000 times. CEO get a Clue, customer service matters
Reviewed Jan. 25, 2025
We have flown with Delta 2-3 times a year for the last 5 years. Seattle, Oregon, Florida (multiple times), Las Vegas, and New York come to mind. We were satisfied. Recently, we have noticed a decline in service and have been bumped from our purchased seats on more than one occasion. January 24, 2025 was not a great day to fly Delta. Flight 1188 from Pittsburgh to Salt Lake City, we were bumped from our purchased seats and flight 1622 from Salt Lake City to Las Vegas was delayed to wait for someone. We sat in the plane for over 20 minutes after our departure time just to be told that it would be at least 40 more minutes. Our departure time was 10:55 PM, yet here we still sit at 12:10 AM. I’m sorry, unacceptable. Not to mention, they opened the door and let COLD air circulate. Do better Delta!!
Reviewed Jan. 25, 2025
We booked our flights with points months early before our scheduled vacation. About 7 weeks later I received an email from Delta that we were bumped to another flight which was no longer direct and our seats were no longer comfort plus, rather economy. Then we found out being it was closer to the day we were leaving these non direct economy seats were more expensive.
After calling and expressing our frustration that moved my family of 4 back to our original flight but the seats were downgraded to economy. We were okay with that as long as we were sitting with our children. Delta obliged and considerations were made. Two weeks out from leaving, I pull up our flight information and Delta moved our seats all over the plane. I call up again and the Delta representative was shocked that this happened but there was nothing she could do about it. We are medallion members and this is how they treat us. We are now booking with another airline at a much, much higher rate. This is the second and last time Delta will do this to us. We will be using other airlines in the future and are currently moving our credit cards to other cards.
Reviewed Jan. 22, 2025
Delta Airlines customer service is absolutely terrible!! They postponed my flight two hours which caused me to miss my connecting flight. When I tried to call customer service to figure out a new route, the recording said that the hold time is one hour and 45 minutes!! How can a company even survive with this total disregard for customer service? Hire more people!!
Reviewed Jan. 18, 2025
My 16 year old daughter took a flight from JFK to Miami first class, they made her check her carry on bag because she had a small duffel bag with her computer, they also made her remove her crossbody bag that is only big enough for a passport and phone. She had one bag for overhead and one small bag for underneath her seat with her computer and her crossbody bag. This is how we always travel.
The gate agent was picking on her because she's a kid and was alone and she could be pushed around and intimidated. Any adult would have refused or questioned this. Because her bags were the right size. We just traveled through the holidays with the exact luggage to California. The difference was she was accompanied by an adult. The gate agent trying to be mean to a minor. Beware of Delta for sending minors alone, ask camps to use different airline. Shame on Delta for picking on young people, when their parents aren't there, Her carry on bag is smaller than most.
Reviewed Jan. 9, 2025
Flying to Rome with stop in JFK. Paid for a ticket with one carry-on, one personal bag and a checked bag. I am at the gate and the assistant from Delta is telling me I need to check my carry-on all the way to Rome, that they only have room for 25 carry-ons. This is unacceptable, they charge for the carry-on too on the cost of my ticket, I have all that I need for the long overnight flight and now they are not letting me bring it with me on the plane. Beware. This a surprise that Delta is doing to customer at the gate and the customer service is terrible. Like they have so much power and they are doing you a favor giving you permission to fly under their conditions which were not disclosed when you buy the ticket. If there are other people that have had the same problem is time to get together a massive complaint.

Reviewed Jan. 8, 2025
Delta flight 1072 Scheduled 11:39 am departure Jan 4 from Miami to Boston. 1 hour delay at the gate. Deplaned and told 4 hour delay due to broken landing light. Announcements could not be heard in the cabin. Very few announcements or communications from pilot or attendants. Baggage removed from plane. Told 4 hour delay to fix light and test. Delta refused to bring in new replacement plane even though we were told that was possible by Delta agent. Reboarded flight at 4pm. Waited another 90 minutes inside aircraft cabin at the gate as baggage reloaded, AFTER being told the baggage had not been removed and had already been loaded (a lie).
Again complained to attendant about low volume of announcements - no action taken to remedy. (Only compensation earlier was $24 for meals which paid for one small pizza at Pizza Hut at the terminal.) Touch Screen glitches and charging ports on both seats not working. After arrived home sent this info to Delta for refund and Delta Refunds Solution Specialist Serena ** replied saying “We’re not able to process a refund as this ticket was fully used.” Because the plane had many defects we did not get the value for our money that we paid Delta for an implicit contract. Since Delta provided a defective product we deserve an appropriate refund. Requested investigation by credit card company. Only positive was the performance of the flight staff once en-route, which was excellent. Evidence:
Reviewed Jan. 7, 2025
Every year my family and I go to the airport often and I had a really bad day with this airline. Delta...it took me a lot of time and energy, because I had a trip to Vietnam to visit my family, a long journey with 2 large luggages. I arrived and waited 3 hours to check in my luggage but they were not at the counter, the check-in counters were completely empty until they appeared at 4 am, it was almost time for my early flight.
My flight time was 4:45 am, with the time and the way of arranging things carelessly, it made me not be able to get on the plane because I had a long international flight and they did not care. I missed my flight to Detroit and Korea and Vietnam, it affected the whole flight itinerary for the outbound and return flights, it made me spend the whole night sitting tiredly at the airport waiting and finally missed the flight, really sad and a very bad experience with the staff of this airline. It was very difficult to approach them, only to be treated with a cold, indifferent, irresponsible attitude. I will never want to fly with this airline again.
Reviewed Jan. 5, 2025
Honestly the worst experience I’ve ever dealt with. They overbooked the flight so we had to sit for 2 hours for them to beg 5 people to come off the flight. What a waste of time, some of us have to get home to our families. Flying United has always been better than Delta, thought I’d give these old crusty planes a try and, surprise. Delayed.
Reviewed Jan. 3, 2025
This review is not to shame the airlines. As I’m aware accidents happen. It’s solely about the Horrible, Judgmental customer service received from Jason, at CAE. The way how he handles matters, with **, is Highly unappreciated! And more complaints will be filed! No one deserves to be treated as less than.
Reviewed Jan. 2, 2025
I purchase some tickets for my family last like 4 months ago with Delta. I have membership with delta so in my way back they have connection with Aeromexico Airlines. They're partners. They make my pay for luggage for every member of my family, so means membership does'nt work so I purchase my tickets through delta no Aeromexico. Total disappointed?
Reviewed Dec. 31, 2024
On April 22, 2024, I purchased online a round-trip ticket from New Orleans to Bogota, Colombia for $434.90. On May 24 I arrived at 10 am at the Bogota airport looking for the Delta's boarding zone. But it was nowhere to be seen! Finally, I discovered an area marked by the sign "Delta" shortly before 2 pm, 40 minutes before the end of boarding. However, when I tried to enter it, I was abruptly stopped by the hostile looking Delta employee who accused me of being late for boarding. However, the boarding zone of Delta remained completely deserted by both the passengers and the Delta staff. Where were they? The mystery was solved by the Houston, TX based company FlightAware which tracks commercial aircraft around the globe.
According to the company, the boarding of my flight #983 occurred at gate A4, and the plane departed from the gate 31 min. late. I stayed abandoned at the airport without lodging, without food, and without the ability to communicate with the locals, which caused me mental distress, anguish, humiliation, and extreme levels of embarrassment. The next day I flew by Spirit Air Lines home to New Orleans. Delta refused to grant the refund for the denied flight and for the additional costs of flying home. It also refused to pay for additional costs of transportation to and from the hotel, food, and lodging. I filed the complaint against Delta in the Federal Court here in New Orleans.
Reviewed Dec. 30, 2024
My family of Three flies with this airline several times each year. Last year we booked our spring break flights and paid extra for seat assignments. Although, we were moved while getting on the fight. We wrote to complain to the company and were granted 50.00 each for e credits, which in the end they did not honor and took those away too. We are done with Delta.
Reviewed Dec. 26, 2024
I am beyond disappointed with my recent flight experience. Once again, my 12-year-old child and I were separated, leaving her to sit next to strangers. I was under the impression that it was not permitted to seat minors apart from their guardians without prior arrangements. Not only is this deeply concerning from a safety and comfort perspective, but there was also no warning or notice given during booking that this might occur.
What’s worse is that this is not the first time this has happened—it seems to be a recurring issue. The lack of consideration for families is shocking, especially when there is no transparency about this during the booking process. I didn’t purchase a budget fare or receive any kind of deal; I paid for a service that I reasonably expected would allow me to sit with my child. This feels like false advertising and a reflection of the terrible state of air travel today. It’s incredibly frustrating to feel like airlines prioritize profit over the basic comfort and safety of their passengers. I hope this issue is addressed immediately for the sake of families who travel.
Reviewed Dec. 23, 2024
Delayed an entire flight for one person. They said nothing as to why, just we had to wait one 1 person (flight almost at capacity, delayed 30 minutes). No apologies or reasons given. All other flights on trip had issues at the gate due to ground crew (not able to operate jetway, truck improperly parked in aircrafts' path, etc, etc). I expect an issue or 2 but not a comedy of errors that my family's first class paid travel was.
Reviewed Dec. 21, 2024
3 hour delay. All because we were waiting on a flight attendant… no back up options. Right before the holidays. With 3 young kids sitting in the airport. Poor planning from Delta. Very little transparency
Reviewed Dec. 20, 2024
I have been a loyal and frequent flyer with Delta Airlines, but my recent experience has left me deeply disappointed. Delta seems determined to provide the worst possible service, and this trip was no exception. My journey began in Germany, flying KLM to Amsterdam and then Delta from Amsterdam to Detroit and onward to my final destination. The experience was a cascade of failures: delayed flights, a complete disregard for special dietary requests placed 20 days in advance, and chaos at the baggage claim in Detroit International Airport. Even Sky Priority-tagged luggage, supposedly a privilege for Gold Skymiles members, arrived last. This begs the question: what exactly distinguishes loyal, frequent flyers from occasional travelers on Delta?
In an era of technological advancement, one would expect customer service to improve, yet Delta appears to be heading in the opposite direction. The crew's attitude was disheartening—stern, unapproachable, and indifferent to passenger needs. The stark contrast to my recent Lufthansa experience was undeniable. Lufthansa staff were cheerful and attentive throughout the flight. Special meal requests were handled seamlessly, with ample provision for every passenger's needs. Their restrooms were immaculately clean—a far cry from Delta's dirty, neglected facilities. Delta, it’s time for a reality check. If you want to remain competitive, re-evaluate your priorities, train your crew to focus on customer service, and start delivering on the promises you make to your passengers. Continuing down this path will only alienate loyal customers like me.
Reviewed Dec. 19, 2024
I had the worse experience with Delta Airlines on Sept 8, 2024 flight DL222 from ATL-Athens, Greece. My travel companion purchased our seats in March 2024 which was $3000 (Business comfort). In July she received a email stating my aisle seat was no longer available. I made serval attempts with calling and emails but not any satisfactory results except 10,000 sky miles. REALLY!!!! I had recent Orthopedic surgery and I forward a letter to them from my doctor. Still nothing resolved. Day of flight on Sept 8, a ** male sat in the seat I purchased and I was moved to the middle seat. I was not happy. It was disclosed by a flight attended that he was on a "Buddy Pass". Is this Delta's policy to give a seat to a non paying customer? Wow!
Reviewed Dec. 17, 2024
The multiple flight I have been on lately several of the flight attendants have been rude and difficult to deal with. The last time I flew with them the flight was delayed 8 hrs and basically l felt lost me pulling teeth to get 125 credit. Today's flight Many empty seats but I was forced to seat next to a large person because they didn’t want to take the time to change seats to accommodate. Typical for this airlines. If you can get another airline to fly I would do so.., I will not fly them again if at all possible. They suck!
Reviewed Dec. 14, 2024
I WILL NEVER FLY WITH DELTA AIRLINES, THEY ARE AWFUL, TERRIBLE, VERY BAD, DREADFUL AND HORRIBLE!!!! They change your seat at the very last minute, and reservations sells Delta One Class Ticket even though the plane does not have a Delta One Class. We paid for Delta One but at the boarding gate the crew told us it's just an Airbus 319 and connecting to 322, For us, it was DECEITFUL!!! So I will never fly with this airline EVER!!! Such a DISGRACE!!!
Reviewed Dec. 10, 2024
There is absolutely no reason tickets bought months in advance are not together. When you plan a vacation with your wife you'd like to sit together! Let the people who purchased their tickets late be split!
Reviewed Dec. 6, 2024
Terrible service, they charged me twice for the 23 kg suitcase and they didn't help me find a solution. They don't let women travel with a purse if you have a backpack. What a terrible airline. I won't buy flights again, the service is bad, there are better airlines with baggage handling.
Reviewed Dec. 4, 2024
A little context. I have been active duty military for 18 years. Delta is the only carrier that I have ever encountered that will NOT upgrade active duty military. I was traveling with a young troop of mine and asked if they would upgrade him because years ago I had the privilege of it and these young airman should get the opportunity to experience that. There were 4 open 1st class seats and Delta wouldn’t upgrade him. What has happened to this country? What an unfortunate turn of patriotism.
Reviewed Dec. 1, 2024
Added a layover. Then delayed the last flight by more than 6 hours. Arrival home went from 1 pm to 8:30 pm. No accountability. No means of rectifying the issue. And their customer service offers a meal reimbursement? Sad sad sad times for the airline industry.
Reviewed Nov. 28, 2024
Several weeks ago I booked airfare for my wife and I to go to see her mother for her mother’s 75th birthday and for my wife to see a doctor for her medical diagnosis. My wife is battling stage 4 pancreatic cancer and we have been told it is terminal. This will more than likely be her last trip to see her mother and other family. I paid for first class tickets so we would have room to move around and so my wife does not have to walk down the tight aisles of the plane. I requested special assistance in the airport to get her to our gate and have done all the right steps to get her medical equipment approved for the flight. I bought flight insurance for both tickets in case we could not make the flight or we needed to change the flight. Mind you, the insurance alone cost me half of what the tickets cost me.
Two weeks prior to our flight I came down with pneumonia. As our trip got closer, I only got more sick. 4 days before our flight I worked out to have my sister in law take my place on the flight so my wife could still go to WA and I can stay home to rest. My wife can’t fly alone. I called Delta to request to change the name on the ticket. I was told that they have a policy that will not allow them to change the name and there is ZERO exceptions to that policy. I explained the situation, spoke to a supervisor, and was still told no. I was told I could refund my ticket and then repurchase a new ticket in my sister in law's name but I would have to repurchase the ticket at the current day's prices. Furthermore, I couldn’t use the money I paid for my first ticket to buy the new ticket. I was told they can’t do a fund transfer either. I had no choice and I was running out of time, so I chose to refund my ticket.
I have to wait 3-5 business days to see my money back. However I couldn't wait 3-5 business days for the money to buy another ticket as I needed the ticket sooner than that. So, I had to quickly work out finances to pay for a new ticket AT THAT DAY'S PRICES. (When you're in massive medical debt for a terminally ill partner, figuring out finances isn't easy) As they were booking the new ticket I was then told that there was nothing left in first class like I had originally bought. I asked them why I can’t buy the seat I just refunded and I was told that when I refunded my seat it was automatically given to anyone who has requested an upgrade and is on an upgrade wait list. So my original seat is no longer available. (This all happened in a matter of minutes as I refunded my original ticket and bought a new ticket all on the same phone call).
Now this means that my wife and sister in law are in separate seats on the plane. On top of all this, a round trip ticket in comfort plus is costing me more money than my original round trip ticket in first class because I have to pay that days prices. Delta won’t honor a name change, won’t honor me to put funds from my current ticket to a new one, won't honor the seat I originally booked (which is next to my wife), and won’t allow me to purchase at prices in the day I originally booked the flight. I’m wondering what flight insurance is even for and why it’s so expensive if it doesn’t do anything for you. Delta Airlines: I hope you see this, and I hope you have more of a heart for your future customers. As for me and my entire family, we will never fly with you again!

Reviewed Nov. 21, 2024
Horrible service and attitude!!! Went to boarding and when approached the plane entrance, the flight attendant refused to let me in because I didn’t check my carry-on luggage. This is carry-on luggage, and it’s meant to be taken onboard! The guy was so rude and didn’t explain the reason. So, I returned to the gate and checked my carry-on. When returned to board the plane again, the flight attendant refused to let me in, so I missed my flight and there were a few passengers like me. Never ever fly with Delta! They do not deserve any business!!! Horrible service and attitude!!!
Reviewed Nov. 16, 2024
The customer service at Delta sucks! I've had to call on a few occasions and it's a minimum of 45 minutes wait each time. Do Better! Why don't you hire more people to answer the phones? Have someone call me.
Reviewed Nov. 15, 2024
I have had it with Delta. I booked a ticket where I paid extra to upgrade my seats to Comfort Plus which increased the price by more than 500.00 flying to South Korea. The day before departure they canceled my flight. I had to get on line and rebook it for 12 hrs earlier or later than the original time so I went 12 hrs earlier. They didn’t have my seat in Comfort Plus so I paid another 200 to upgrade my seat. Then my return flight was also cancelled the day before I was to come home and they didn’t have any Delta flights so I had to fly economy class on Korean Air. Now Delta refuses to refund the money I paid for the upgrade seats service that I didn’t get. No compensation for canceling both flights. There was no weather issue or anything. They just decided to cancel the flight. This should not be allowed to steal people's money by having them pay extra for a seat then not give them that seat.
Reviewed Nov. 14, 2024
I bought Delta ticket online for 1565,30$ since August 11th to travel to Lagos Nigeria from October 28th to November 5th. From Lagos I was supposed to catch local flight Lagos to Port Harcourt my final destination on Tuesday October 29th. Upon arrival at Atlanta International Airport 4 hours before flight, I have been asked to show the credit card used to purchase that ticket. I told agent that I did not have that credit card, I was not told to bring it at the check-in when I made the purchase online. They told me without that card, it was considered as a fraud, they had to cancel flight and I had to buy a new ticket for the same price, I will get refund of that ticket in 7 to 10 business days. Since I did not bring any credit card containing that amount, I had either to call my banks to increase my credit in order to be able to buy that new ticket or to have someone borrow me that amount.
None of my banks accepted to increase credit instantly, they said it could take 2 to 3 days business days. I could not find anybody to borrow me any money. I tried to show them my bank statement from my phone and my tablet, the agents were still refusing. I even had "Affirm", bank or company which help people in purchasing goods and get paid back later, ready to purchase the ticket for me, they sent a virtual debit card with the amount to pay that ticket and I had someone on line ready to tell Delta they were the one providing me the virtual credit card to purchase the ticket, Delta agent was still refusing saying that they needed physic card and gave me one day to solve that problem.
Since the events I was going to attend in Nigeria were supposed to start on Wednesday October 30th, every thing was already paid: hotels and flights from Lagos to Port Harcourt, I was also losing money for not traveling that Monday October 28th, it was difficult to book flight from Lagos to Port Harcourt, my final destination, the only alternative left to me was to find a flight which will bring me at that destination without giving me hard time. I got the chance to find that Ethiopian Airlines was leaving the next day, Tuesday October at 6h30AM from Atlanta to Abuja. The cost of the flight was 1703$, then I bought local flight ticket Abuja to Port Harcourt. Since there was last minute flight I paid around 2000$. After attending my events at Port Harcourt Nigeria, I came back in Atlanta on Wednesday October 6th.
I called Delta customer service agent to check about the status of my refund and to explain what happened to me. She acknowledged that they remind to customers who buy ticket over the phone to bring the credit card used for purchase and she did know why they don't do it for the customers like me who buy their ticket online. She told me there was nothing she could do for me and anybody who buys ticket online, to feel free to file a complaint. That is not fare because not everybody is comfortable to share credit card information over the phone in order to purchase anything.
Last year I also bought Delta ticket online to travel to Montreal Canada, nobody asked to show the card I used to purchase that ticket. Delta could have popped reminding message about bringing the credit card used to purchase the ticket online the same way it reminds customers for visa and for luggage. I bought my ticket 2 months ago, Delta cancelled it at the last minute. I am wondering if that money was left in the bank how much interest will it generate.
In addition to the prejudice I got with my flight cancellation, Delta agent humiliated me, treated me like a thief: I forgot my tablet on the check in counter while calling banks, other airplane companies to see if I could have any availability to travel. Although the agent and her coworkers saw me with that tablet when I was showing my bank statement that I was the one who bought the ticket, she said I was consider as a frauded for not having the credit card used for purchase and did not want to believe that I was the owner of the tablet until I put my password to open it. Even her coworkers were chocked to see the way she treated me and asked me to report her. For all these nightmares I got with Delta Airlines I will give Delta airlines 0 star for review and will never recommend it to anyone
Reviewed Nov. 9, 2024
Delta over promises and under delivers. I purchased because I was sold a fare with carry on and personal bag. I purposely purchased carry on size to then be forced to check my bag because they have 1 (3 suit case bin) per every 6 seats. They need to update their practices because this bait and switch is misleading and wrong.
Reviewed Nov. 8, 2024
Had an amazing customer experience with Paul O from Delta Airlines customer service, where he was able to work with me to help me find a new flight. He was patient and informative and made this experience so much easier! Customer services agents like Paul are the reason I keep flying with this airline!
Updated review: Nov. 9, 2024
I would like to update my review from earlier. The previous review was in response to using the messaging customer service agent who was less than helpful. I have just come away from a customer service agent over the phone who was amazing in helping us get our flights corrected. Her name was Michelle. My trust in Delta Airlines has been restored and I am looking forward to flying with them.
Original Review: Nov. 8, 2024
Had some flights booked for February next year. We were notified that the flights had changed for part of the trip but they conflict with each other and we won’t be able to do the trip or have to change all of our flights. They are also requiring us to pay the difference for the new tickets if we change them, which we have to do in order to still do the trip. We contacted customer service who inferred that changes are a normal occurrence and that it’s our problem. Then they recommended we wait to see if the flights change again so that we don’t have to change our trip. We paid for these flights and they messed it up. It shouldn’t be on us to pay for their mistakes. We chose to book through Delta because they have previously been a reputable company. We are extremely disappointed this time around.

Reviewed Nov. 8, 2024
I am a Delta Skymiles Member. It’s been a horrible experience with Delta damaging our bags. The process to seek help is just as bad. They don’t want to help you. I have never said a word before but flying through Atlanta my wife’s Florida State name Tag has been ripped off. The last time our bag we bought less than a year ago had a hole in the side that goes straight through. That’s intentional. How can you rationalize this? It’s been going on and on but this is the last straw. We will cut these cards up before the next annual fee. Why get a free bag when your bag is ruined? This is not cool. Do not check your bags with Delta. They must damage and lose a lot of property as cavalier as they are.
Reviewed Nov. 7, 2024
I booked a direct flight from Seattle to San Diego, departing at 9:50 AM and arriving at 12:43 PM. After receiving six delay notifications, I spoke to five different agents over the phone and interacted with two Customer Service (CS) agents onsite. The first onsite agent did nothing to help, but the second agent put us on standby for the 11:45 AM flight to San Diego, which was already full, so we didn't get on.
Through online chat, an agent offered us 6,000 miles per person (for my wife and me) plus $50 each. I found this offer insulting and declined, not wanting to settle for something inadequate. The onsite agent gave us two $12 lunch coupons, which weren't enough for a decent meal at the airport. As notifications kept coming, our departure was rescheduled to 3:17 PM, with an arrival in San Diego at 6:30 PM.
After one more call, a helpful agent automatically booked us on another flight to San Diego at 3:35 PM while keeping us on the original flight, ensuring we had a backup. We decided to wait for the 3:35 PM flight since our original one had significant mechanical issues. We eventually arrived in San Diego at 6:20 PM. We missed two meetings, a lunch with friends, and a planned ride to the hotel, forcing us to use public transportation and buy dinner, missing another planned dinner with friends. This was a funeral trip, making the delays emotionally draining. We experienced nearly a six-hour delay, and Delta didn’t handle this as they should have.
After the trip, I filed a complaint as advised by the agents. Delta gave us 4,000 miles each, which was less than what was initially offered via chat, and offered $50 vouchers. Despite not agreeing to this compensation, they added the miles to our accounts. I requested a refund, citing a new DOT mandate that requires refunds for domestic flights delayed by three hours or more, which was ignored because our flight was three days before the mandate took effect. I reported this to the DOT online but have not received feedback yet. Delta’s service has deteriorated significantly.
Reviewed Nov. 5, 2024
I made a dumb mistake on my booking and needed to fix it before flying my brother up for a family affair. The Delta customer service representative at 11:00 PM on 11/4/24 was so helpful and engaging, joking with me about getting my brother’s information wrong and fixing it quickly making my stress about the event I was flying him up for melt away. Great job Delta customer service!
Reviewed Nov. 3, 2024
Needed to get to San Francisco to see my son for his surgery. We wanted to spend time with him the day prior so we planned accordingly. We sat next to our gate on the plane for 4 hours! We missed our connecting and missed our opportunity to see our son. I recommend any other airline.
Reviewed Nov. 2, 2024
I am departing a flight from Atlanta to New Orleans and while at gate A15, I couldn’t leave without giving a shout out to your gate agent Waahab. I fly frequently and I don’t think I’ve ever loved an agent so much. He was so pleasant and we could tell, that’s a man that absolutely loved his job. He made the entire boarding process easy and entertaining. From the time he first came on to announce flight details, you could hear it on his voice that he’s happy to be there. Please have him teach a master class on how to interact with passengers and make us all want to come back over and over again!!! :)
Reviewed Nov. 2, 2024
Delta Air Lines, Thank you SO much for the extra legroom seat that quite literally spills into the aisle! I’m now an honorary member of the flight crew, dodging drink carts and tucking my legs every five seconds so my kneecaps don’t get taken out. The best part? The first-class curtain just closed ON my feet. I feel like I’m part of an experimental seating arrangement. Love the innovation. Living the high life back here, one cramped calf muscle at a time!
Reviewed Nov. 1, 2024
Delta always put economy tickets customers in back of airplane, back by bathrooms. Sitting in Back rows has an intensive urine smell from bathrooms. It would be good customer service if Delta would at least clean, sanitize and freshen bathrooms in between flights. Very uncomfortable smelling urine on any flight!
Reviewed Nov. 1, 2024
After a wonderful trip/airport experience my partner encountered "Cheryl" at Atlanta Airport "customer service". Cheryl was the rudest individual we encountered raising her voice to my partner as she approached the empty line not seeing Cheryl who was not only rude/obnoxious but unprofessional and not representative of the other great employees we encountered at Delta.
Reviewed Nov. 1, 2024
As a pilot with years of experience and a frequent flyer traveling weekly between Houston and Atlanta, I have had the pleasure of encountering exceptional service on Delta Airlines, notably from a flight attendant named April. April’s professionalism, warmth, and positive demeanor stand out. Regardless of weather challenges or delays, she consistently greets every passenger with a genuine smile and a welcoming attitude, creating an atmosphere of comfort and care. Her dedication to exceptional service reflects positively on Delta Airlines and contributes immensely to the passenger experience. April exemplifies the high standards of customer service Delta is known for, and I hope her remarkable commitment is recognized and appreciated.
Reviewed Oct. 28, 2024
Delta disappointed my 90 year old mom and me, both with mobility issues requiring wheelchairs. We had a tight timeline to our next connecting flight from Atlanta to Melbourne. The wheelchair assistants gathered us up quickly. I asked the gate attendant to call the connecting flight to let them know we were on our way and would make it on time. She said “We don’t do that.” I asked why as she continued to welcome people deboarding in Atlanta. She ignored me. We got to the gate with 10 minutes to spare but guess what? They sold our first class tickets and left 5 minutes early. I sobbed as I watched the landing gear being pulled back. No gate agent was present. The assistants wheeled us to the help desk. I was going to rent a car and drive to central Florida but asked if they could get us closer.
We were able to be squeezed onto a Jacksonville flight in the main cabin. They helped my poor mom to her seat and stowed our bags. In Jacksonville we rented a car for an exorbitant price and started our drive south. 3 hours later we arrived with an exhausted and sick mom. How is a decision made that two wheelchair passengers don’t matter on one flight, the crucial one, when on another flight they bent over backwards to accommodate us and called ahead because the plane was boarding. We are out quite a bit of money. Let’s see if Delta will refund out first class tickets and pay the $633 for a one day car rental from Hertz.
Reviewed Oct. 26, 2024
I keep trying to like Delta but honestly I have not had good customer service from so many staff. I always feel like they are doing me some favor when, in fact, they should be providing me a service that I PAID for. Good customer service is hard to find, especially at Delta. My final experience was watching an employee being verbally ride to the wife of an active military serviceman. She was asking some clarifying questions and the baggage agent was unnecessarily rude. I can't support corporations who don't have utmost respect for our military and their families.
Reviewed Oct. 25, 2024
We bought First class tickets, something we've never done before. This was a big price difference for us, but my husband doesn't like to fly. So, to help make him comfortable we spent the money. The way there everything was fine no complaints. The way back our seats were given to someone else, and we were put in the back not even together. This didn't go over well. No one could explain why this happened, and I had to talk to more than one person just to get us next to each other. You think it would be a no brainer that I be refunded the difference in price! I received an apology and a $30 e credit, what a joke. More than 2 weeks have gone by I've talked to 8 different people, not one has solved my problem. Today I was given a $200 e credit. I want my $279 per ticket (the difference in price) refunded to me. I will not fly Delta ever again and you shouldn't either. They can take your seats, do not refund your money and NO customer service!!!!

Reviewed Oct. 23, 2024
The plane broke down for our scheduled flight out of Midway to ATL in Chicago on 20 October. No problem. Things happen. Delta gave me a new flight which was out of O'Hara. It took them 2 1/2 hours to get me my checked bag after I was told by their baggage claim office that the bag was on its way in minutes on at least 3 different occasions. The new flight was one hour late, which caused us to miss our connecting flight in ATL to New Orleans by two minutes. You would think that Delta would know that and hold up the other flight for us like United did in a similar situation (United had the other passengers to stay seated while us and about four other passengers, whose flight were due to leave, got off the plane and held up our connecting flight while we made our way there). No, we missed that flight by two minutes. Our plane landed at gate A15 and the connecting flight left from gate A12, literally next door.
I was tricked into accepting a flight scheduled to depart the next day and was not offered a place to stay until I mentioned that me whose a 68 year old disabled vet and my ailing elderly wife could not spend the night wandering around the airport. That's when I saw a flight to New Orleans scheduled to leave in an hour. I practically had to beg to be put on that flight as a standby before the ticket agent relented. We had to sit in different rows even though I paid extra for the privilege of choosing our seats and sitting together. Delta has not mentioned a refund for that privilege or even offered an apology. Side note: I purchased this flight along with a rental car and hotel through Expedia and have requests from Expedia to review the hotel and car, but not Delta. I wonder why?
Reviewed Oct. 22, 2024
Delta Airlines is awful, even in first class, but especially going through JFK. I recently purchased two business class tickets on Delta/KLM. Both the outbound and the inbound flight connections were exceedingly bad. KLM, their partner, was great, but at every point, Delta was involved nothing good happened. As a two million-mile flyer, this service highlighted everything that could be bad.
Landed at JFK, plane is on time but gate is occupied, 30min delay. Deplane, received the luggage and dropped it at Delta baggage then onto security. 1st class or TSA precheck, neither is moving but TSA agent says go precheck. 30 minutes in line, asking for help to get through to catch a flight, no help from Delta but you think 1st class international customer Delta will hold the plane and is looking for us, don’t panic. Got through security and ran to the gate, 17 if you know JFK it is the farthest gate possible.
Arrived, out of breath, 5 min before departure but the door is closed and boarding is over! "Sorry, you missed the flight. Yes your bags are on the plane and no we will not pull them off, this is a domestic flight and according to TSA, it is ok that your bags fly without you." No flights that night and the first flight is the next day at 11:38 but Delta will not honor the 1st class ticket, have seat in economy. No hotel overnight accommodation, nothing. Finally rented a car, no Delta refused that also, and drove home. Final nail in the coffin, Delta said the 1st class tickets had a value of $37! Your belief that Delta will treat you well is misplaced.
Reviewed Oct. 21, 2024
It was in the morning of Sunday June 30, 2024, at Baltimore Airport. My family and I were shocked to learn that our flight into Canada had been cancelled due to an ongoing strike action by West Jet. In spite of the unwelcome development, there was an angel on hand to help calm our nerves and help salvage the situation. Her name is Hattia. She worked her brains, worked the phones and her computers to ensure that she provided us with the best alternatives available under the circumstances. And she did! I hope every traveler would encounter a Hattia at any point in the course of their journey. Thank you, Hattia, for making our journey a beautiful experience!
Reviewed Oct. 20, 2024
I was on my way back home to Los Angeles from Cancun. Not only my airfare was more expensive than other airlines such as Alaska and Aeromexico, the service was just really so so. There are no meal provided to and from Los Angeles and the flights were right at meal time. I kept thinking what services they have provided that deserve higher airfare, but I don’t find any. Even other cheaper airline provides free WiFi on board as well.
On top of that, they subject their passengers to a “tsa bag search” at the boarding gate, where they randomly selected passengers and forced them to a bag search. My friend who took another airlines told me they don’t see such search happening at their gates. And I wonder how “randomly” those passengers were selected. All were traveling alone, and minority. Not only the staff asked me to take my carry on baggage to check stations in a stern voice as if I’ve done something wrong, I had to open the bag for the staff to examine. I then have to take off my shoes and let them check my shoes and socks. All these happened at the gate at a slow speed while people kept passing by and watching. I passed the check of course but I’ll never take Delta Air Lines again. Save some money and save the trouble.
Reviewed Oct. 20, 2024
They ruin your luggage and accuse you of overpacking. It is awful that these airlines get away with this. My husband and I went on our honeymoon and came back with damaged luggage caused by Delta. They also responded accusing us of over packing…
Reviewed Oct. 19, 2024
As a corporate travel, I often hear about Delta’s process which I typical experience with the exception of today. My flight from Fort Lauderdale took forever to depart. When I arrived at ATL I waited a very long time for my checked bag. As of writing this I have already been waiting 30 mins.
Reviewed Oct. 17, 2024
It’s delay after delay with this airlines, no reason that Delta has always delays!! It is sad when you have no explanation, why you have a delay and you were the first plane out!!! 4:40 was our boarding time!!!
Reviewed Oct. 17, 2024
Two evenings in a row now I have called Delta Airlines and the automated system stated that instead of waiting on hold they would call back and I will not lose your place in line... Well, I've been waiting for 2 days for a call back... Yesterday, they stated they would call back in 1 hour and 10 minutes and today they said they would call back in 50 minutes... Today it's been over 2 hours... So technically I've been on hold for 2 days for these people to call me back... I would do everything online if it wouldn't continue to read "Oops something went wrong on our end"... Seriously I'm a Delta sky miles member... Just be straight... If you're not going to call back, then just say... "Oops, lol we're not going to call back, jokes on you"... You have horrible customer service...
Reviewed Oct. 15, 2024
I had a connecting flight in Seattle and Delta changed the gate at the last minute. I asked if they would let the next gate know I was coming since it was in another terminal and I would barely make it. They would not call them. I ran through the airport and made it to the new gate before the departure time but the plane left 9 minutes early. I now have to pay for a new flight on Alaska or wait in the airport with and small child until tomorrow! This is terrible customer service from Delta. They just don't care about their customers!!
Reviewed Oct. 13, 2024
Delta did not serve soda or juice when the inflight beverage cart rolled around. They only served water, coffee, tea, and wine. I do not drink and will never drink coffee, tea, or wine, and thus, I was stuck with water. They serve soda on other flights, including other Delta flights; I always get ginger ale. I was disappointed that Delta did not courteously serve me ginger ale. I was flying from Salt Lake to Albuquerque, a short one-hour and six-minute flight. I don't know if that was their reason for a subpar beverage and snack service. Our flight to Albuquerque departed on time with no issues. Delta does not know how to staff a flight.
The Flight from SLC to ABQ was supposed to depart Friday night, wait on the tarmac for a few hours, and depart from ABQ to SLC at 5:00 AM. They couldn't staff the SLC to ABQ flight because of union-time working rules and had to run it the next morning instead. I had to work the next morning at 10:30 and needed that 5:00 AM flight, which only allowed for a short delay in getting to work on time. The flight didn't depart until 10:25 AM, and thus, I was 2:15 minutes late to work. I lost the work time because I am hourly and only get paid when I work.
My work was also not happy that I was forced to show up 2:15 minutes late to work, they needed me to work and help the operation bring in revenue. I thought Delta was a reliable airline, with good service. I guess not, as such I will look into flying other carriers next time. Delta is the only carrier that flies directly from SLC to ABQ, and direct was the best option. Airlines are the only business that can have terrible service and still have people book flights with them.
Reviewed Oct. 10, 2024
The Delta e-credit system is flawed, and there is no notice of it until it's too late. When using an e-credit that has an upcoming expiration date, any dollars spent on a new ticket that partially uses and e-credit actually expires along with the original e-credit expiration date. So new dollars spent can expire very quickly even if you cancel the flight and get an e-credit it. This is a bad flaw in their system.
Reviewed Oct. 10, 2024
Tried to travel on "Comfort Plus" 3 times and have never gotten to actually fly on the category. Something always comes up and they need to reschedule the flight at the last minute and then there is no chance of changing to the same category without paying the same price again. Terrible experience, no help on customer service. Would not recommend at all.
Reviewed Oct. 6, 2024
Would give 0 if allowed. They overbook, overpromise, underdeliver and do not care about you or your life. They want $. That’s all you are is a dollar in their checkbook. 9 flights in a year and 7 had major issues and delays. Not a single dollar of compensation. I would stand outside of their headquarters with a sign if I thought they could actually read it or care. Better off trying your luck on a boat.
Reviewed Oct. 5, 2024
My husband and I booked first-class flights with Delta to Hawaii for our honeymoon. On September 27th, our connection was canceled, but we managed to rebook and still fly first class, though we lost a day in Hawaii. On October 4th, our return flight was canceled again. This time, we were downgraded to the main cabin, and Delta claimed there was nothing they could do. They put us in a cheap hotel, turning what should have been a week of love and celebration into a chaotic and disappointing experience.
Reviewed Oct. 5, 2024
Flight delayed 4 hours before flight because of mechanical. Then delayed another hour because they forgot to tell the flight attendants about the original delay. Missed connections and no staff to help. Fly United.
Reviewed Oct. 4, 2024
This is like every time I fly Delta. Ridiculous delays today… A week ago it was 2 lost suitcases. Delay after delay. It’s beyond ridiculous. Save yourself the headache and nightmare now, just don’t book with them.
Reviewed Oct. 2, 2024
Don’t worry, if a natural disaster ruins your vacation, Delta will be there to pile on. When my lodging refunded my money Delta decided to keep it. It only that they took my original purchase price and split it into 4 vouchers. One each for my wife and I at a value of $140 each for Delta and Alaska Airlines. Thanks for the protection in this time of need, Delta. You really went the extra mile!
Reviewed Sept. 30, 2024
Had a First class seat from GR, MI to DTW yesterday. The last 30-40 mins we had to listen to the lead FA argue with another FA about something that had happened earlier. Very unprofessional. I also brought 2 bags of Better Made chips back with me and I placed them at my feet with being in first row. The first FA asked me to put them in the overhead, I simply asked, "My chips?" And she said, "Oh ok they can stay." The Lead FA came up and made me put them in the overhead bin and of course they were all crushed. My dog doesn't even like the crushed ones. Have become very disappointed in the FA lately, their customer service has been lacking.
Reviewed Sept. 30, 2024
They destroyed my large checked bag. The bag claim line was too long for me to stop and report it after a 10-hour flight and a time charge. Please it was all dirty. I imagine others had the same issue due to the line at bag claim.
Reviewed Sept. 29, 2024
I am a weekly frequent flyer on Delta Air Lines, although issues arise with delays, weather, maintenance and other such items, one area that shouldn't come into question, is where you are on the upgrade list! Recently I flew a short flight from CHS to ATL. On this particular flight I did not receive an upgrade, As I took my seat I looked over my Delta app and noticed I was number 1 on the upgrade list for Delta Comfort. As the flight was fully boarded, the gate agent came on board and moved two Delta Comfort passengers up to First Class.
While I knew I would soon see the Gate Agent come over to my seat and offer me one of the open Delta Comfort seats, Nope! Walked right past me and asked a flight attendant sitting in row19 if she wanted to relocate to the Delta comfort seat. So, I thought maybe the next seat that opened may fall into my lap, Nope! They gave this seat to a pilot that was sitting in the cockpit. I think it is time to move away from Delta anyway.
Reviewed Sept. 29, 2024
Disabled veteran bought FIRST CLASS ticket on Delta paying TWICE economy seat ONLY because it was said I can spent 3 hours between flights in Delta lounge - at least safely to use a restroom for the waiting time. Was on the wheelchair. Lounge attendant repelled me saying it is only for international passengers (for Salt Lake City International looks like those who are going directly to Hell). So was dropped at the gate - no way to reach a restroom or just get a cup of water.) It is for Delta FIRST CLASS PASSENGER. It is the worst Airline ever for my 73 years and hope it will go to hell in coming recession.
Reviewed Sept. 27, 2024
I recently had an experience with Delta baggage claim service at the Charleston SC airport which was just wonderful. Our two suitcases were left behind in Atlanta, due solely to my own fault, and the Delta reps were polite and efficient in getting our bags forwarded to Charleston asap. A nice lady called me to say the bags had arrived, and when I went to the airport to retrieve our two, very heavy bags, I met two of the nicest people at the Delta counter who quickly offered to carry the bags outside and put the bags in my car! Thank you guys, you made the whole experience easy and pleasant.
Reviewed Sept. 26, 2024
Delta flight attendant is not up to their standard as to why I fly them. I was on DL 0694 on September 25, 2024. I have been flying only with Delta Air Lines first class for the last 20 years and have never encountered a problem as I did tonight. The flight attendant and first class Sadya decided to stop serving us drinks without reason. We were not belligerent. We were not loud. We were not disruptive. The only thing I can think of that we did wrong was I did not know how to open the bathroom door. For the past 20 years, I was 336 pounds and have never used a restroom on an airplane before, the fact that I did not know how to open the door was not surprising to me, but apparently it made her feel that she needed to cut off service to us. I have loved Delta for 20 years and her behavior is embarrassing and it should not be tolerated by Delta as to the standards that they keep for their flight attendants.
Reviewed Sept. 23, 2024
I attempted to update my profile as a result of retiring. This required a change to my email and mailing address. I called Delta Airlines to make the changes and was directed to a messaging agent. Possibly one of the worst experiences I have had. The agent messaged that to make the changes she had to use my existing profile to send a Secure Form. In other words to my previous email or mailing address. This is really bad customer service.
Reviewed Sept. 23, 2024
My wife and I purchased flights for a trip to Lisbon. We were originally going to JFK on the outbound leg. Delta made a change to our flight and changed our flight times and layover. With that change they also changed our seats from the upgraded seat locations that we purchased. When this was noticed by us we tried to get our seats back to where we had purchased them but we were unable to do so. Delta had changed our seats without contacting us or refunding the money that we spent on them. They only made that offer after we pointed out the issue. Delta tried to keep our money and had no intention of returning it on their own volition.
Reviewed Sept. 22, 2024
I have a trip for next year 2025 and as of now, I have been able to have everything ready for my flights, chosen seats, etc. They have excellent customer service on the phone, with the ability to handle any questions. They have an online application that is very easy to use and very fast. I have a very good experience with Delta on all the flights I have taken, I even have the Sky Miles Plan, because I have many benefits for that. I am the owner of a Travel Agency and it is important that customers know that if they need a good airline, they can book with Delta, that is the experience I have so far.
Reviewed Sept. 21, 2024
As international travelers, I will never fly with Delta! The staff at the SLC airport was so rude, and I highly suspect she is a racist! I have been travelling around the world, and the Delta service is the worst so far!
Reviewed Sept. 21, 2024
On 9/17/2024 I had the worst experience with this airline. This was my first time and my last time I will ever fly with them. I arrived to board the plane from LGA to BNA and was talked to very crazy by the lady scanning the boarding passes, not only was she rude to me but she was rude to my colleagues as well. She told me the bag I had was not a carry-on and next time I would be charged but I didn’t have a problem before when I flew in on Southwest and even when I checked in for this flight until I tried to board.
She snatched my bag out of my hand and placed the tag on it, threw my bag on the floor then instructed me on where to take it. After that, I was on the plane, she came on the plane and started in on another passenger. This was the worst experience of my life and just so the right person will be addressed. This was the flight leaving at 8:00 pm that day boarding at 7:30 if this helps. Please instruct this lady if it wasn’t for people she wouldn’t have a job, she needs some customer service training.
Reviewed Sept. 20, 2024
Commercial airline quality has been declining for a long time so I’d have to give the entire industry a low rating, not just Delta. When I was checking in, I was told that the bag I paid $35 to check was 6 pounds over the limit so it would be an additional $100, or I could transfer some stuff to my carry-on. This is an obvious scam since both bags are going on the same plane. I realize this is an industry standard that came about after 2008 when fuel prices shot up, but now it’s just an outright scam. Industry standard prior to 2008 was to allow one checked bag and one carryon, no fee for a single checked bag. The whole airline industry sucks across the board. I just happened to have this experience with Delta so they get the review.

Reviewed Sept. 18, 2024
Usually, I don't spend time writing reviews, but I decided to write one because of a recent positive experience with one of Delta’s representatives, Sawsan **. It was one of the best customer service experiences of my short life. She was attentive and professional, and I will fly Delta because of her customer service and professionalism. One of the best airlines in the world
Reviewed Sept. 17, 2024
Paid extra to be able to select my seats during the flight in order to sit with my travel group. When this was not honored due to a change of the plane (which is understandable), I contacted Delta via the chat on their website and they advised me to submit a refund request through a form on the website. I went and requested a refund for the extra amount that I had paid ($50 at the time for the "main" cabin as opposed to "basic economy"). They decided to finally get back to me after ONE MONTH, just to let me know that they declined the request. When I asked why, they said it was because I hadn't paid extra for a seat upgrade, and don't count the "main" cabin purchase as having paid extra.
I asked for an explanation as to why this was any different, and they did not offer an explanation and still refused to refund me. Fly with Delta if you want, but do not pay extra for the "main" cabin. You can indicate whatever seat you want and pay extra for that, but there's a good chance you won't ever get that seat, and good luck if you try to get a refund for your ticket after that!
Reviewed Sept. 14, 2024
I have flown exclusively Delta for 15 years. They have progressively gotten worse. Dirty planes, inept staff, delays. They have too many levels, used to be coach, business, first class. Now Delta one, comfort plus. 360..I'm done.

Reviewed Sept. 13, 2024
Our experience with Delta on Sept was awful, too bad, first of all we had to wait 2 hours on line to go into the airplane but the worst was when we returned, from Miami to Orlando the airplane was deflected to Fort Lauderdale, stating due to the storm in Miami and it was because they needed to fueling the airplane so they lied. Also I asked Uber driver in Miami that we have to use to go the hotel, he said never rained that day, when we arrived to Miami we lost the connection trip to Orlando, Supervisor: Dennis ** was incompetent and did not care as Supervisor saying that we did not have right to get a compensation at least for hotel.
He should not be working as Supervisor in delta company. He argued with another agent because he told us that will be helped with a hotel due to we lost the connection finally we had to pay the hotel with our own money. Supervisor Dennis ** instead resolved the issue decide to argue with me as Cust not giving any solutions he ran away with no excuse.
Reviewed Sept. 11, 2024
My flight was cancelled due to the technical issue that affected all airlines. However, Delta refuses to compensate me for all of the expenses we incurred in our effort to get home. They will not refund me the fees for my checked bags nor will they reimburse me for the car I had to rent in order to get home (no flights were available for several days). They reimburse me for gas, meals, and the hotel, but not the car rental itself or the luggage fees. And I'm a frequent flier with them (or was). They are an absolute disgrace and if they were the only airline left on this planet, I'd walk to my destination.
Reviewed Sept. 4, 2024
I have been a Delta Airlines customer for several years now and this was my airline of choice for most, if not all my travels. Unfortunately, I was one of the thousands of passengers who got caught trying to fly 3 days after their initial IT outage. I hate to state that I still have to consider myself lucky to have reached my destination after more than 8 flight delays, 3 cancelations, and several rebookings of my flights to Atlanta and final destination.
My review is based on the lack of a contingency plan for an IT outage, and poor customer handling (I arrived at my destination 8 hours after I was supposed to be there. I almost lost my rental reservation and kept calling the hotel to let them know I was going to be arriving late). Meanwhile, Delta did not make any attempts to offer water, meal vouchers or any other arrangements even when this is mandatory per the Department of Transportation and a federal rule.
In the end, they offered 10,000 miles, which if you convert, comes to be less than $50 for your inconvenience. That didn't cover one meal at the airport. For a corporation that states that it is the best airline in the world, this is not the way you handled this situation. I would encourage others to seek alternative routes like American Airlines, United, or any other major airline for their future travels. They also lost my bag during this trip luckily I had an air tag and was able to locate it and they got it back to me 3 days later (for a 5-day business trip) not fun.
Reviewed Aug. 31, 2024
Thanks Delta Airlines for the level of customer service. I do appreciate. I apologize for the late thanks. It was an amazing experience flying with you, again thank to the pilots, crew members and everyone who served and protect me.
Reviewed Aug. 30, 2024
Tried to ask a question of two different staff. One spoke no English and pointed me to another. That staff snapped at me within two words and told me to get in another line. When it was our turn the third attendant called out next. We walked down and the person leaving decided to turn back and get into further discussion about the items he was attempting to bring on the plane. The attendant ignored us completely as the line behind us continued to be processed by other attendants. We finally went back to the line, still without any acknowledgement and this was right as the airport opened. No fresh attitudes that day. The attendant that finally helped us started to tell us we were in the skymiles line and I told him flat out that we were directed there by his employee.
On our return trip we were delayed and missed our bus. The last bus was leaving ten minutes after we landed. I had informed the stewardess in flight that we needed to run off the plane. They were very kind during the convo but offered zero assistance, leaving us in line to deplane. We missed the bus by 3 minutes and spent 4.5 hours on a bench waiting overnight for the next bus. I'm diabetic and had to rely on gummy bears to maintain my sugar levels.
The last time I flew Delta was a few years ago. As we landed at JFK they took a very long time to deplane. A brawl broke out and it was all around me. They finally calmed. As we were walking into the airport the fight renewed, again I was caught in the middle, and I was scratched by a woman reaching for the woman behind me. The police were called for this brawl, it was not minor. I emailed customer service and never received a reply. This is Delta and this is why I fly Jet Blue. They say the third time's the charm but no thanks.
Reviewed Aug. 29, 2024
Please do not fly with delta. They had me confirmed for a standby flight only to get push to another flight without notice. The next flight was delayed 3 hours without proper notice. Delta has been the worst airlines ever.
Reviewed Aug. 27, 2024
Our flight was delayed so we were late to arrive at LAX airport so our friends that flew United had to wait a couple of hours for us. When I picked up my carry- on that they forced me to check due to space, a wheel was completely missing. It was 3:30 AM my time and I could not find any Delta Reps for me to show it to in baggage claim. I had to struggle with the bag out of the airport, to the rental car, to the hotel and back again on the return trip. I had a busy schedule of college visits on only a few hours sleep.
I tried to call Delta several times, but was left on hold for long periods. I was not able to get through to Delta until after 24 hours had passed, so they would not replace the luggage they broke. Delta asked me to fill out a baggage complaint with pictures and still denied to fix the baggage. It is not fair that they made it so difficult for me after they forced me to check my bag and then broke it. Who has time to sit on hold for at least 20 minutes, especially while traveling.
Reviewed Aug. 27, 2024
Delta Flight DL1957 from Jamaica to JFK on Monday, August 26, 2024 was a terrible experience. First, the air conditioning was not on until an hour into the flight. It was uncomfortably hot for that hour. Next, drink and snack service was not started/offered until 2 hours into the flight. They had to split cans of soda up because they did not have enough to give you a whole can. They had granola, sun chips, almonds, and cookies, along with snack boxes that you could purchase. You would think that’s a decent selection but then they started running out on their first run and for some reasons were hoarding the chips. When I asked for some they said they didn’t have anymore, but one stewardess walked by with a whole tray of them. So I asked again and she said “let me check” and went to the back of the plane and brought a bag back because she knew I clearly saw the tray.
Next, my wife wanted to watch the live TV. But it didn’t work… the whole flight. It keep saying that it only works in the lower 48 but once we got over Florida there’s no reason why it should not work at this point. My wife and I are not looking for anything from Delta, we just want them to do better, period. We all pay so much money, an unnecessary amount at times, to fly on these monopolies they call “the major carriers” and we continue to receive less and less in return. It’s shameful.
Reviewed Aug. 27, 2024
So these airlines are ripping people off on a daily basis. This government allows them to change the prices multiple times per day without any repercussions. I had 3 tickets at $194 each and when you try to purchase them it magically changes to a higher rate and says "no longer available". Then customer service will tell you they have no option to honor the price. Meanwhile the same amount of seats are available, empty flight, what a joke. DELTA is a joke to me now. I used to use them all the time but now I will be using the cheaper airlines. How dare this government allow this to happen?
Reviewed Aug. 24, 2024
The most horrifying experience. DL85 on 8/23/24 from Paris to Atlanta. Luggage lost. No response from the Delta. Email executives. No responses. Stay away form Delta. Delta has already determined the airline is at fault for this issue and are legally obligated to provide compensation/reimbursement. I will contact the DoT department as well.
Reviewed Aug. 21, 2024
DO NOT BOOK WITH DELTA. I haven’t even gone in my trip and I have had numerous issues, starting with a cancelled flight due to “inclement weather” when multiple other airlines were able to fly to my destination on the same day. Delta did NOTHING to get me on one of those flights. In addition, I have had to call the airline FIVE separate times to correct issues or make changes because their website wasn’t working. This has put me on hold for up to TWO HOURS trying to do something as simple as change a seat or ensure my pre-check number was added (an issues they never resolved). This is on top of the fact that they LOST MY BAG several years ago during an international trip with no explanation. DO NOT FLY DELTA. Choose any other airline and you will have a better experience.
Reviewed Aug. 20, 2024
Hurricane/tropical storm Debby was in the direct path of our flight, I went up to the desk to see what to expect; if our flight was still a go, extended time to go around storm, ext. Crew member sees me waiting for their attention, rolls his eyes, and after I ask him for a flight update due to storm he says “do I look like a weather station?” Then at check in, I have my hands full, watching child, and we have 3 tickets. He scanned the tickets of the passengers before me, but tells me “let's be self sufficient” and makes me scan the tickets myself, then turns to my spouse and says “you got a problem?”
I cannot express how purposively this crew member was trying to start an altercation. He also did that fake “I appreciate you” statement with the most condescending tone, I did an audible mmmm, and he started saying rude comments behind my back, not loud enough that I could hear what he was saying, but loud enough to know he was talking smack. It was awful having someone use their job authority to maliciously and purposefully try to start a fight, knowing they would have no repercussions. We won't be flying with Delta ever again.
Reviewed Aug. 20, 2024
Last week we flew from JFK to MCO we left a Mac Book on the plane, when we went back to the Airport to pick it up they told us the MacBook was on the way to a warehouse in Alabama for lost and found things, we did a report on the lost and found link and we are getting emails saying you guys have not been able to find the MacBook. We can track the MacBook and it shows is in Alabama in the warehouse located at 242 E Stewart Rd AL 35769. Our report is # **. Has been in that location for 5 days already, we don’t understand why you guys can not located it yet, this is absolutely unacceptable, we know you guys are in possession of our MacBook. We can track it on Apple find me, please return my MacBook. Is not fair. You just said you can’t find it.
We know you guys after 60 days sell the things “unclaimed“. We are updating our lost and found report many many many times. Return us the MacBook. We know you have it!!!! This is unacceptable!!!! Here is our MacBook. Return it to us!!!! Don’t send emails saying you can’t find it, we know you guys have it!!! This is robbery, pretending you don’t have it and then after 60 days you can sell it and make money from an item do not belong to you????
Reviewed Aug. 19, 2024
We had to wait 5 hours to wait for a bathroom door to be fixed. Before we boarded we were told to go to the bathroom since maintenance could not fix the door during this time period. I would never trust this airline with my life. Extremely dissatisfied and upset.
Reviewed Aug. 17, 2024
I think I have been really patient. Delayed 5-Xs and played musical gates, only to have to speak with the most unhelpful rep at Delta. I will only book Delta if no other choice. It's a wrap! I had been at the airport all day. Now it appears to be another delay. So funny...
Reviewed Aug. 17, 2024
Delta Airlines is the WORST airline in America. They left us stranded in Jacksonville airport for 52 hours, no hotel, no meal vouchers and NO flight to get us home to Phoenix. We booked ourselves on American Airlines who got us out of there and home. We requested a refund/reimbursement from Delta for the flight that they cancelled and NEVER got us re-booked out. Our Claim was DENIED!!! Delta is HORRIBLE!! Do Not Fly Delta!!!
Reviewed Aug. 17, 2024
Delta is the WORST airline. They cancelled my flight which caused a major financial burden while stuck in expensive gloomy Seattle. I was told that my luggage was flown back to Atlanta. I get to Atlanta and was referred to a small luggage holding room where my luggage was told to be. The luggage holding room did not have my luggage and the employees were rude and unprofessional. No one can account for my luggage even though the airport is heavily surveillance? I find it interesting that a Delta Engineer looked me up in private mode on LinkedIn, I’m sure that’s the thief that stole my bag. I’ve written about 10 complaints dispersing them to Delta, DOT, Federal Aviation and Federal Department of Transportation whom Pete Buttigieg is over. I am extremely angry, no follow-up or compensation along with no accountability for stealing my luggage and valuables.
Yes, I completed a claim and several complaints, with no follow-up or resolution. I find it interesting that my partner who had Walmart luggage with little to no valuables got his bag. But my bag with several high-end valuables can’t be found. Delta is rude, **, unprofessional and has lacked accountability. This airline is horrible, unprofessional with a crew of incompetent staff!!!! They need to fire everybody and shut this subpar airline down! They need to be accountable for stealing and for providing horrible customer service!
Reviewed Aug. 16, 2024
Good morning I had a very pleasant experience in Sacramento gate A3. Kimberlee showed out of this world customer service and compassion although it was early the best flying. I ❤️ Delta, very friendly skies
Reviewed Aug. 15, 2024
Have had a horrible experience with customer service and how they handle my luggage's. Two trips in a row and I have had to purchase two new luggage's and was not compensated or helped at all by any customer service representative. I took my concerns to the airport customer service representatives that work for Delta and all they did was tell me that they would not cover the damage. Then I find out that I could have gotten them covered but since they want a 24 hour complaint made online that I was out of the time allowed and that they would not cover anything. I was lied to!
Reviewed Aug. 15, 2024
When I got my seat assignment for a 9 1/2 hour flight, I noticed it was the last row in one of the sections. I called and said I needed a seat that would recline since it was an overnight flight. The agent told me it did recline. When I boarded the plane, I found that it did not. I asked 2 different flight attendants if I could move. They both told me they would look but never returned. There were several open seats on the flight. When they’d pass me in the aisle, they’d look the other direction. I was claustrophobic the whole flight, as the seat in front of me reclined and I had zero room. At least they could have had the decency to come back and give me a yes or no answer. I always fly Alaska but was flying internationally and LATAM put me on a Delta flight. Never again! Customer service was terrible!!
Reviewed Aug. 11, 2024
Highly unpleasant experience from start to finish. Staff rude as usual, rolled their eyes when I asked for soda instead of water or tea. 1 of our flight attendants was nice, other two generally seemed unhappy to be working that day.
Reviewed Aug. 10, 2024
Do not fly Delta. It's been a few months this year 2024. Every time I fly there is always something wrong. Technically they are just Spirit with a different paint job on the plane. Be careful spending your money with these folks, they don't reimburse you and if you miss your connection flight you're just out of luck. I'm thinking American Airlines or Southwest is my new go-to.
Reviewed Aug. 9, 2024
Delta HAD a reputation for being the best. Now it is nothing better than Spirit airlines. There is chaos everywhere - from seat assignments to not having WiFi- every aspect of Delta is a mess. Average wait time on the 1800 helpline is about an hour and a half or more. On top of that, they mark most of the cancellations as “weather-related” so they don’t have to pay for hotel and other things. However, we do get a response from executive management when we reach out. Most issues are handled by small compensations like a $75 credit towards next time we fly.
Not to mention, Delta partnered with the terrible airline called WestJet. They have no clue what they’re doing. I call them WorstJet. Their customer service is nonexistent, even when we write to executive office and inform them about our issues. Handoff between Delta and WestJet for connecting flights is terrible. Their systems don’t communicate with each other so the passengers are left stranded and confused.
Reviewed Aug. 9, 2024
I am very upset with the personnel worker at the Gate E 15 To Quito Ecuador Departure. I have it the buddy pass but she doesn't respect the chairs. When I go to talk with her about it if I travel and said wait then she choose other one is not on the list but she choose him because he's **, I am ** but the employees speak Spanish and make the discrimination on me. I told her why I need it to travel but she doesn't care my suffering, she threat me like a garbage. I can't believe a big company have it this kind a person.

Reviewed Aug. 6, 2024
Delta went from one of the most reliable airline, to very unreliable. I've exclusively flown Delta for years and now I can't count on them to get me to my destination efficiently. Expect delays. There's been issues with my last 4 flights with Delta even well after the Crowstrike debacle.
Reviewed Aug. 6, 2024
Absolutely the worst customer services and attitudes of all airlines. I have flown 1000 times with all kind of airlines and have never come across a worse run airliner than Delta. One thing is canceling flights 2 days in a row because you aren’t good at scheduling but having an attitude and terrible customer service. Want to talk with someone be prepared to hold for 4-5 hours because they apparently have 3 employees
Reviewed Aug. 6, 2024
Our flight was delayed 4 times. We waited more than 7 hours at the airport and they apologized by giving us a $12 food voucher. They blamed the delays on the weather BUT at the end they were “trying to find a pilot.”
Reviewed Aug. 5, 2024
We had 3 check in bags and they lost one and all they gave me was a bag tag number and they never gave me a file reference number and never told me file a lost claim within 21 days. I called multiple times to locate my bag and even went to airport twice and bag was not found. When I tried to file a claim I was told I had only 21 days to file a claim and they will do nothing about it. WOW. We had 2000 dollars worth of stuff in our bag. I am filing a small claims case now.
Reviewed Aug. 2, 2024
My issue with Delta isn’t so much the delays and cancellations - it’s the delays and cancellations with zero communication about the reason, next steps or anything at all! Instead of just making an announcement to a plane of people as to what the problem is every person has to get into a line of 300 people just to be treated like they’re the problem.
Reviewed Aug. 2, 2024
Bad customer service at Calgary check in. Guy with a ** accent, calling out “next”, not looking at customers nor greeting them. Asks for passports, tells us to place bag on the carousel, scans his monitor for a very long time, not saying anything to us! Same with another staff at the gate, female ** accent, rude about flight checking our bags. Just go work in a factory where you don’t have to deal with people!
Reviewed Aug. 1, 2024
I know most airlines do not board front to back or window, aisle and then row but it would be very helpful if they did. I primarily fly with Southwest because you can pick your seat which means most people that are "A" boarders choose window, "B" the next seat open and then "C" aisle so I'm not used to having to constantly get up just to let someone in! It is very stressful to me and no one seemed to know where their seats were. Several people had to get up over and over again and move around to find their seats which is so weird to me.
I ended up breaking off some pins from my jacket that were important to me just because of how tussled every thing was. And the WORST part was that I was that I was seated closest to the bathroom in first class and because it's 2024 I went to use the first class bathroom and was told that it was the last time I was allowed to do so!!! It felt so discriminatory and old school!!! Every time I fly Delta it's a horrible experience.
Reviewed Aug. 1, 2024
A lot of times, the flight from DTW to AZO at night, is delayed. By 4 or 5 hours and the Delta employees seem to be more preoccupied with going home than taking care of customers. Not easy waiting 5 hours at 2am.
Reviewed July 30, 2024
Long lines! Slow and inefficient baggage check in. Delta gates were the farthest of all gates. Prepare to walk at least a mile!!!! Ridiculous. I’ve flown a lot of airlines and I will never fly Delta again!
Delta Air Lines Company Information
- Company Name:
- Delta Air Lines
- Year Founded:
- 1924
- Address:
- 1030 Delta Blvd.
- City:
- Atlanta
- State/Province:
- GA
- Postal Code:
- 30354-1989
- Country:
- United States
- Website:
- www.delta.com
