Delta Air Lines Reviews

Our flight from Japan to MSP was delayed by Delta for 2 hours. That caused a connecting flight to be missed. We had to wait 6 hours with 12 people traveling. They wouldn’t issue us boarding passes and said we had to wait. After waiting 'til 25 mins 'til boarding time, the agent at the desk tries to say it was because of the class of ticket we got. We had originally paid extra to pick our seats to sit together but their delay caused this whole thing and she has the audacity to say it like it was our fault. This is why we don’t fly Delta. Customer service stinks!!

So when booking a flight using their app, they allowed me to book a rt fare that was sold-out! I paid $580 not knowing I was on standby which I don't like to chance it. Because I wanted to change or cancel this, I had to pay even MORE! So I was out the money without the flight. Also I googled Delta and was told I could change or cancel within 25 hours after booking. I was not able to because I did not buy a certain type ticket. This was not in their description I read.

My wife and I booked separate flights to Fresno coordinating our return flight to Boise because I was in Tulsa and we needed to meet in Fresno for family emergency. We missed the return flight coordination and she was on a much later flight back to BOI. With 3 minutes to board, while handling boarding duties, Elias switched her flight and sat us together because he “recognized my wife’s stress.” He was right we had just come from helping her 80 year old father with her mom who had just been diagnosed with dementia. This was a tough trip and to not fly together with another 2 hour layover for her would have been brutal. So, thank you Elias and thank you Delta for empowering him to make that call and happen for us!

I love Delta's customer service! Whenever I've had an issue, their team has been consistently helpful and kind. It's always easy to connect with someone, whether I'm texting, chatting online or speaking with an agent at the airport. They always seem happy to help, which makes a huge difference. And you guys are always so knowledgeable!!! Thank you, Delta, for the great service! ❤️❤️❤️❤️ I'm making this review because I want doctor to know they have really good employees. I know they're treating the employees very well and everybody keep up the good job. 🥰

I was scheduled for a flight out of Los Angeles to New York on June 19, 2025 at 9:30 at night. The flight was delayed an hour and then another hour and then another hour and finally had 1:20 a.m. in the morning the flight was canceled. By then all of the food courts and stores were closed. There were no more flights leaving the terminal and I called five different hotels that would not accept a late short stay so at age 74 and alone I had to stay in the airport, which was cold. I contacted Delta airlines regarding the situation and I was sent an email of apology and nothing else. I was not compensated for my flight. I was not offered Delta sky miles as an option I wasn’t given anything just, I’m sorry. I usually fly 3 to 10 times a year. Now I have to remove Delta as my preferred airline

If I could leave 0 stars I really would. I’ve been flying with Delta since I was 12, I'm even a Delta member but the flight that I went on today in the morning while boarding was a horrendous experience. Horrible customer service from their own supervisor. Everyone that was working was trying to help the customers except their supervisor. She’s supposed to lead and she was even pushing, verbally fighting, and harassing customers. I said she could have a better attitude and she threatened to kick me off the flight. Very horrible service.

Wish I could give Delta negative stars, but I’ll settle for just one. Worst airline there is…period. Never on time, delays trips that they know they will later cancel, and now (my personal favorite) DOESN’T SEND NOTIFICATIONS UNTIL THE LAST MINUTE! So Delta will wait until the last possible second before telling you that the flight was delayed. Instead of telling you while you’re at home, Delta will try and “make up the time” in the air before ultimately notifying you of a three hour delay while you are sitting at the gate. There’s a reason why #Deltasucks exists — it’s because Delta Sucks!

I was scheduled to travel with Delta Airline DL1677 on 17Jun2025. Yet it was delayed multiple times and eventually cancelled. I was rebooked for the second morning which required a 5am departure (3am morning call). Guess what? Not a surprise at all, the rebooked flight was again delayed by 3 hours. After much communication with Delta Customer Service, Delta acknowledged that my experience was unsatisfactory but refused to compensate my overnight hotel cost, Uber, as well as the meal. Delta only issued 5000 points to my account which can't be used by any means. The Delta Customer Service stated the cancellation was due to a weather condition but was unable to justify it. What a convenient reason to shift responsibilities and avoid compensation. Will try to avoid Delta by all means.

Delta customer service agents are somewhat nice and professional but my god are they incompetent. They don’t know the first thing about working with WestJet tickets so pass on any ticket that flies WestJet. They don’t know how to work their own systems and act with zero sense of urgency. They are fine giving you no solutions and sending you on your way, hoping for the best. I will never fly this airline (WestJet or Delta) ever again.

After they asked for 15 volunteers to gate check bags, they just decided to force the last two zones to gate check our carry on bags. There was a ton of empty space for carry on bags. I hate flying Delta! There is zero consideration for their customers!

I had been an avid Delta flier because it was one of the best airlines out there. Unfortunately, the quality of the airline has declined while their prices have increased. Delta has reduced the amount of benefits a SkyMiles member gets unless you buy higher priced tickets. The flight attendants don't provide service or make announcements when service is being paused. They also spend more time chatting and fraternizing than walking the aisles. Flying through Atlanta has not improved as Delta still has connecting flights as far away as possible and the crew for flights there are rude. It would be best to avoid this airline as much as possible.

I'm astounded by the increase for pet in-cabin being raised from $95 one way-to $150 one-way. You lowered this fee from $125 to $95 just a few years ago. $300 for a round trip is a crime. Having a pet in cabin is no different from having a free backpack under the seat in front of you. I've brought my pets on Delta flights since 2017 and never once had a problem. All of this being said, I hope to never have to use another airline. Yes, I've had some delays or other issues, but Delta always makes it right. If it wasn't for this fee increase, you'd get 5 stars. This pet fee increase is ridiculous! There is no reason for it!

Delta has the worst customer service and I had worst trip experience I have ever had in 25 years of traveling. Will never fly with airlines again. They have lost a customer for life. Booked a trip from San Francisco to Knoxville. Got stuck in Atlanta. Delta loaded us on plane which was broken the day before and had us sit for over and hours with no AC and had over 200 passengers cooking. Then unloaded all of us then made us wait hours before canceling our flight, told us they would pay for reimbursement for hotel or car which they did not. When it came time to reimburse us their airline blamed it on us. Cancelled our return flight, lost our bags. Pretty much everything went wrong. They take no accountability.

I am absolutely disgusted by this insensitive airline and agent Joanie. I suffer from anxiety and along with my medication, I had a weighted vest and fidget accessories. I was told my carry-on had to be checked in. I tried explaining why I needed my bag but Joanie shut me down without hearing anything. Upon boarding the plane, I was greeted with at least 7 overheads that were not full. (It was more like 9) The flight was horrible because I had nothing to calm me down. Shame on Joanie and Delta for treating the passengers who keep you in business as rotten as you could be. On top of that, my suitcase was damaged and again, no one from Delta showed any compassion.

On a recent trip to MSP from MCO my flight was delayed by 1 hr which was reasonable. However on my return leg a scheduled 1 pm ended up being delayed for 5 hrs. Instead of replacing the plane that was overheated, they kept us for 5 hrs waiting. What happened to decency?

I have flown Delta for the last time. I always book through the Delta app. I book 2 first class tickets and when checking out I had a $1965 total. When I received my card statement I had been charged $2910. I contacted Delta and they were unwilling to make any refund for the overcharge. I will not give my money to a company with such dishonest business practice.

This is my recent travel frustration regarding the check-in process at Phoenix Sky Harbor International Airport while traveling with Delta Airlines Flight 546 from Phoenix to New York-John F. Kennedy on June 3, 2025. Despite arriving well in advance, I encountered significant delays due to long queues and inadequate staffing. Although I scanned my passport at the kiosk, confirming that I do not require a visa to visit India as a citizen, I was still directed to an unnecessary queue for a visa check. I was in a queue for 30 minutes when I reached closer, they redirected me to the end of a different queue, showing no respect.

(And definitely doesn’t care once they strand you.)

Delta airline consistently ranks high for me, Except when they transfer me to their codeshare partners. Every time that happens it become clear that the other airline's customer care is subpar. They treat you like an afterthought. If you Paid for a higher class ticket they consistently seat you in a cheaper class claiming that the flight is oversold.

After Delta ruined two (!) of my trips in a row for no fault of mine whatsoever I can assure you that I will never fly Delta again, ever, no matter what. The level of absurdity of what has happened both times is nearly unbelievable. I won't bore you with details, but if you don't want both - your trip and your luggage - ruined - stay away from Delta. Don't say I didn't warn you.

I am a multi-year Diamond Medallion and keep hoping Delta will improve. But they continue to find ways to disappoint and blame everything and everyone except their own incompetence. Old aircraft, crews who are allergic to customer service, no reliable information, and the list goes on.

Began in RDU to ATL with an 45 minute delay in the terminal. Once on the plane, the pilot announced a 45 minute wait on the place before we could take off. 7 minutes before takeoff the pilot announced that 1 customer wanted to get off because he was afraid he'd miss his connection. We went back to the terminal and 10 others decided to deplane causing them to deplane the entire aircraft - wait 30 minutes to refuel and refill the airplane. Because it was evening, by the time we reached ATL, every customer missed their connection. It took Delta 45 minutes to send vouchers for food and hotels. An entire plane was stranded because Delta honored 1 nervous flyer over every other ticket paying customer. Had the issue been medical or family emergency it would be understandable. Who's running this nuthouse?

If you are flying out of Boston, the E gates require a shuttle and you will miss your flight, even if you make it through security over an hour before takeoff. Delta is unaccommodating, and uncaring that you will miss your flight. They tell you they can't help you, and send you on a wild goose chase from gate to gate, until you find an unattended Delta phone bank where you can talk to a representative. By this time, you still have half an hour before your flight, and they are still unable to help you get on a plane that day, even before sunrise.

I am currently waiting for my flight that is at least 3 hours late. I have flown a lot over the years and this is definitely one of my top 5 worst flights and this time there was no excuse for weather. There was an issue with a sensor that they didn’t notice before boarding or leaving the gate. We then proceeded to wait on the tarmac for over an hour. The staff tried to be nice but didn’t give food or water.

Our round trip DELTA experience is awful as we sit here on plane for 2+ hours due to aircraft maintenance, then the luggage loading issue, then the ramp movement issue and NOW THE CREW TIME OUT AND HAD TO LEAVE THE PLANE .... Will be canceling my AMEX DELTA REWARDS card because this sucks. Incompetence, unfair handling of customers- 2+ - no water, ZILCH.... There is something seriously wrong with management, maintenance, competence.

I’m a retired Veteran of 30 years in the Army. This was the first time that I was told that I needed to pay for my luggage. I never had in the past paid for my luggage. I was told it was for active duty only. I told them it was not only for active duty. I even showed them the policy on the website. They need to either train their ticket employees about policy or change their policies on the website. I paid the fee both ways $70.00 dollars. If you are living on a budget it makes a difference.

Our Delta flight from Rome to Atlanta was delayed by more than two hours, causing us to miss our connection to Phoenix and triggering a cascade of issues: lost work hours, extreme physical and emotional exhaustion, and over four hours of waiting before we could rest in a hotel. But the worst part wasn’t just the delay — it was the lack of support on the ground once we arrived in Atlanta. The airport, while massive, was utterly disorganized and chaotic. There was no guidance, no staff assisting stranded passengers, and no clear signage or instructions on what to do or where to go.

Twice I was told my bag would be delivered to an address and both times they changed their mind and decided that I had to pick up the bag from the airport but did not let me know, so now I have to pay for it to be shipped from Atlanta GA warehouse!

I can’t believe Delta is celebrating 100 years and is still operating in shady practices by overselling flights, causing delays, major disruptions in people’s plans, and losing luggage. This is not excellence and I remember why I went from booking Delta for every flight to booking maybe one flight in the last 4-5 years. It’s obvious that their customer service is not at the top of their priority list.

My flight from FFL to IAH scheduled on 6/16/2025 at 5:30 am, for my wife, my 3 kids and myself, got an email at 3 am from Delta that my flight got canceled, called Delta customer service to get a new flight. They found us a flight next day, Representative told me that Delta will cover the hotel stay for 1 night, food for the whole family for 1 night, and transportation for 1 day. All I have to do is to keep all the receipts and then go to delta website under reimbursement to upload all these receipts and they will send me total of my receipts.

This airline doesn't understand time. We book flights Las Vegas NV to Fairbanks AK round trip. Every plane was delayed. The start of trip had to change time due to not making connections. Very stressful. Will do everything to avoid flying with them again.

I purchased flights for my mother & sister from Atlanta to Huntsville. Original flight was to depart at 8:30p on 07/11. 1 hr & 45 mins prior to originally scheduled time of departure, they received notification of flight delay. 1 hr later, the departure gate was changed, & they did not receive any notification of this change. Following the gate change, there was another flight delay, & when my mother approached the gate desk clerk, she was directed to an incorrect gate which caused her to miss her flight.

Proud platinum holder since 1996. Please reconsider your partnership with @Delta. Where do I begin? Well, let’s revisit the @delta NIGHTMARE folder on my desktop. Said folder contains screenshots of chats with “customer service” as documentation. I will try to condense the back and forth to make this review as pithy as possible. I am not one to leave a negative review, trust. However, this experience has more than warranted subzero commentary. Three weeks ago, I booked an international flight (to London) through Delta. One. Flight. SOMEHOW I was magically booked on THREE different flights, all with different confirmation codes. A few days later, my credit card was billed upwards of $3,600 for two of the flights. (One magically went away.)

In May 2025 Delta Flight Attendant Tatum ** was arrested in Douglas County for a DUI. I have been a passenger on one of her flights and questioned her ability to perform her job. Delta may need to vet their crews prior to scheduled trips.

I consistently fly Delta and am a Gold Medallion member. Recently, however, their flight delays and customer service has been atrocious. We booked a flight three months ago in first class. It was changed three times leading up to the departing flight. On the return flight, it was changed twice prior to the day of, and then delayed twice on the day of the flight. This is twice in a month where we have had to rent hotel rooms due to arriving at 2 am. Of course, Delta does not accommodate or reimburse any of the additional expenses. Their customer service has gone downhill lately, and I am considering moving our loyalty to a competitor.

I would like to draw the attention of Delta Air Lines' valued clients to the concerning anger management issues and hostility exhibited by Kat **, an international flight attendant. During my recent encounter with Kat ** in New York, I was subjected to Kat's unprofessional and distressing conduct. Her vindictive behavior not only tarnished my experience but also resulted in substantial financial losses for me. I hope Delta addresses these concerns to ensure a better experience for all passengers.

I am a brand loyal customer with Delta and have Silver Medallion Status. Usually, my experience with Delta is okay, but yesterday's trip was a complete disaster. Our first leg, from Halifax to La Guardia on Endevor (Delta's subsidiary) was fine, with a pleasant pilot and flight attendants. But once we landed in LGA, things began to fall apart quickly. First, our 6:00 p.m. flight was delayed several times, finally departing around 8:55. Apparently, this was due to "late equipment with air traffic flow." Delta doesn't compensate in this case "for being out of Delta's control." (I'd like to add that poor mismanagement of equipment, which is what happened, is absolutely within Delta's control.)

Dear Delta Airlines Customer Service, I am writing to express my disappointment and frustration with the service I received from flight attendant Jenayl on my recent flight. Despite my polite requests, Jenayl (flight attendant) was unaccommodating and rude, particularly when handling my carry-on bags containing essential medical equipment for sleep apnea. Although there were empty seats available in business class and other areas, she insisted that I check my bags, which was distressing given their importance. Her behavior was further exacerbated by her confrontational approach in front of other passengers, suggesting I could call the authorities if I had issues. I found this treatment unacceptable. I would appreciate it if you could investigate this matter and provide guidance on how to ensure that passengers are treated with respect and understanding in the future. Thank you for your attention to this matter.

I am so disappointed in Delta. They just don’t care about their customers. On a recent trip abroad I had a layover at JFK. Once we arrived at JFK we were told we couldn’t land (air traffic control issues, not sure why the flight even took off because they delayed it 3x so they had to have known there was an issue) and were told we would run out of gas before we could land so they diverted us to Detroit. Once we were over Detroit we were once again told we couldn’t land. We were then sent to Ohio and left on the runway for over an hour before they re-fueled us and sent us back to JFK. Here’s the thing….stuff happens. My issue is the way Delta handled it. We were on that plane for over 10 hours! They gave us 2 drink services. NO food. Then, when we finally landed at JFK it was 1:30am. Obviously we had missed our flight out and were auto booked on another flight…scheduled for 16 hours later.

We supposed had left Thursday 10th at 1:30pm due to plane having brake issues we were told it couldn't be fixed right away. Without help from staff we decided to see if we could catch another flight. We finally landed in Atlanta to get rude customer service from Delta staff. They found a motel that was not up to part. So we found one further out. We returned Friday morning to find out our flight will be at 9:20pm. We are buried a veteran and the wife of veteran more than likely won't even make the service. Due to brake situation. Saturday the 12th is service and we're still sitting at the airport. We have no suitcases or I medication. I advise anyone not to travel with Delta. They need customer service training.

On my flight last night, msp-tpa, I was very impressed by Veronica and her crewmates. Courteous, helpful and a smile always there. First time I was asked if my service dog would like some water! They definitely went the extra mile to make sure we were taken care of.

Horrible customer service. Can't multitask to provide a simple seat request here in Tampa. I understand flight delays, now 5 hours but it isn't that difficult to give a seat assignment. I have been waiting in line and she has been working with another customer for over a 1/2 hour. Meanwhile the customer is in her cell phone when I asked just to get a seat on the flight and Jessica barked at me that she is working with another customer. It takes 2 secs to provide a seat.

I must express my disappointment with my recent experience on Delta, which was one of the worst I have encountered. We paid a premium for a superior seat, but this proved to be a misstep. The manner in which I was treated by the staff made me feel extremely uncomfortable. Regrettably, I have had prior experience flying with a case, and the staff never demonstrated any concern. When I attempted to use the restroom closer to my seat due to a foot injury that made walking to the back difficult, I was denied access. On top of everything, the TV never worked, and the solution was to move seats, which would have required me to sit away from my husband. On top of everything the food sucked!

Looking at our connecting flight after running here and they won't let us on even though the plane is still sitting there!!! The crew on our previous flight didn't give priority to close connections. It is not enough to just say it. Previous experience with other airlines is they have people raise their hands if they have a close connecting flight and let those people off first. My mother was on the airplane waiting for us. I am so frustrated and upset with the way Delta conducted themselves.

Had a return flight from Knoxville TN (TYS) to MSP on June 17, 2025 at 545 p.m. Flight was cancelled. Rescheduled for June 18 at 8 a.m. Rescheduled 3 times and cancelled again on June 18. Could not get another flight until Thursday. Got a refund, rented a car and drove 15 hours to Minnesota as I had appointments on Thursday and didn't know if flight would be canceled again! Delta refused to pay for rental car fees. End of Delta for this family.

I recently flew from Chicago O'Hare to Minneapolis, and even though it was a short flight, it was truly one of the best experiences I’ve had in the air. It wasn’t just that I was upgraded to Comfort Plus (though that was a nice surprise!). It was the kindness and professionalism from start to finish that stood out. The gate agents at ORD were incredibly friendly and helpful when I had a question. On board, all three flight attendants were wonderful. One small touch that made a big impression was the little red stuffed animal on the snack cart they called “Robbie.” It added such a playful and fun time to the service and made the cabin feel more joyful. Thank you to the whole crew for making such a short flight feel so special. This kind of care and energy is exactly why I keep flying Delta.

Heading to Tokyo today, 7/7/25 at gate S16. Gate attendance announce to have passport in hand, EXCEPT FAMILY; so I decide to hold all 4 passports. Although I was screamed at to not do that; it was uncalled for, disrespectful, and unnecessary. I mentioned I am traveling with a family; this ** guys was not having it; once again screamed at me to break the passport; wtf! STOP WITH THE DAMN DISRESPECT!!!

Tried to book flights. Went to pay, both times got sorry can’t complete, back to search flights again. Price I picked gone. New price higher. Again same results. Quit after 3 tries. Later went on to app and I booked both my first tries😡. Cancelled both. Now need to wait for expensive refunds. Spent most of morning with this. Booked now thru 3rd party. Terrible experience. Btw 46 minute wait time to get help. Also can’t use accumulation of miles unless covers all tickets. Like flying Delta, just not a good working app or customer service.

Best Airlines we have from our city. Flawless and goes above and beyond in need. Customer service is excellent. If there is any flight change from Delta's side, customer service strives to provide the best service I need and they fulfill their commitments. Thanks so much for exceptional service.

Very rude and not knowledgeable, tried to pre-order with my two-year-old and 6-year-old with autism, and was told very irritably that it wasn't time for us to board despite a confirmatory email to support boarding.

Bought a ticket online. Paid and authorized it using my Wells Fargo card. Received an email with receipt and flight itinerary. Couldn't pre check in on app, selfhelp kiosk said to get assistance at desk. At the desk they said my money was fully refunded because it was flagged as suspected fraud. Up until the gates closed I was still getting notifications that I needed to check in. Missed the flight. I am now hoping to get my refund so I can book with United because Delta is horrible.

I am a Platinum Member, I have 8 free passes available to me for the SkyClub. My adult daughter and her husband and my wife and I were all flying out early from MSP to BNA so I invited them to meet us at the Sky Club and they could use 2 of my passes to hang out with us before our flight! All good right? No because my daughter and her hubby were not allowed to access because their tickets were economy No matter what my status was or if we’re not I had passes available. They were not allowed in because they didn’t spend enough money. No class Delta, you are classless and very disappointing!! .

On June 1, 2025 after a flight from Phoenix AZ, we flew from JFK New York to Madrid Spain. This a trip we have made many times, on various carriers, as we had a house in Spain for 7 years, This trip we booked the new Delta Premium Select cabin seats. Upon entering that cabin we first noticed how narrow the aisles were, barely enough to wheel a small bag thru. We found the seats comfortable but discovered that the leg extension, as did numerous people around us, was difficult to deploy. All of us had to have the attendant help. Then it was easier once the mystery was solved. Even more difficult was the flip-up footrest which must be deployed by hand. There was not really sufficient room to maneuver to do so without help.

I had a flight on Delta scheduled for June 15 traveling to Atlanta GA to depart at 10am. The flight was delayed until 1:43pm. I contacted and expressed my sentiment and experience to the airline, and I was ignored. My experience with Delta during my travel was horrible. As of July 1, 2025, I have not heard back from the airline regarding my complaint. Customer service is the worst.

We were going to Italy, from Atlanta and we have to get a connection in Miami, Delta. Before we board the plane send our Carry-Ons luggage in the bottom of the plane, saying that, no more space left on the plane for luggage, and then after we boarded, we can't take off, because maintenance didn't know how to close a sealing panel inside the plane. So 3 hours later and barely air-conditioning, more than half of the plane lost their connection to their destination, including us.

I understand that weather and bad conditions is out of an airlines control, However, when my flight was cancelled in Atlanta, the process to rebook was ridiculous. We were told to form a line at ONE counter, which was over 500 people, once halfway through the line, we were told to go to another SINGLE line 3 terminals over, people ran to the train to get to the other ticket.

I am sorry but I feel Delta sucks. Usually Delta has professional flight attendants. Not this flight to Orlando. I am a Platinum member (which does nothing for me). I have two more international flights and after that no more Delta. We have been in the airplane since 3:00 and no drinks were offered in first class. Very unfriendly flight attendants that make your company look unprofessional. Yes things happen that are out of Delta’s control but organization and professional should be a motto. I just read in the news that Delta is not in the top ten airlines. I can see why.

Delta chose to land 7 international flights at a tiny airport in Savannah, GA due to a storm in Atlanta. We boarded that flight at 1:30 pm and did not get off of that plane until 1:00 am, only to sit in a tiny airport that had TWO employees that had to be called in to work customs. In the multiple hours we sat on that airplane, we weren’t offered anything claiming they were out of water and snacks. Meanwhile the flight attendant stood at the lavatory, helping nobody discussing “rafarian” beliefs as he sported his Temu dreads. Delta claimed the law that says they can’t keep you on the plane doesn’t apply because we had to go through customs because of course, we intercepted something invisible while in the air.

I am currently stranded at Atlanta Airport with an infant. I have no access to his diapers to his clothes to my breast pumps because no one is willing to help. Not over the phone, not in person, I am engorged and that will turn into a serious medical issue which you will best bet Delta will be receiving a lawsuit in regards to that. Given that we have asked for our luggage, which has not even been boarded on a plane, simply no one wants to get it for us. My son has no diapers and there are none to be found and purchased at the airport, nor food for him, he is starving. My son has not slept in over 18 hours. He is a premature infant and sleep is crucial to his development.

I was told they are top of line if my seat looks like this. What does the oil look like lol. I try to be honest and I don’t know much about flying but little things lead to bigger things. I would say this is discussing.

ATL may be the largest airport in the world but in 2025 has become the most delayed airport in the world. I have not had an on time flight home in 6 months. Every flight delayed by 1-4 hours. Shittiest airline and airport in the US.

I came to Houston as a patient of MD Anderson. I found out while here they couldn’t help me. So I asked Delta to let us fly home on Tuesday instead of Thursday. It would save us hotel expenses. It’s the first time I’ve ever used my companion pass. Delta wanted over $1300 more to change to the same flight on Tuesday. I’ve always chosen Delta first, but never again.

Trash. Will delay flight and cancel due to weather, which is of course out of their control. But will not compensate with a hotel or anything. Really annoying to deal with. Bad customer service. Really annoying.

Delta Air Lines: A Missed Opportunity To Make Amends. I normally write only glowing reviews about restaurants, hotels, and the provision of excellent service. Unfortunately I recently had a suboptimal and surprising experience with Delta Air Lines that I feel obliged to report with the hope that it will lead to changes in the way that Delta deals with such mishaps. Errors are bound to happen and often cannot be avoided. Such was the case with me. I was booked on a direct flight from Lisbon to JFK. It was an early morning flight specifically chosen so that I would have enough time to make an essential evening event that I could not miss and had spent a lot of time preparing for.

I recently flew with Delta on flight DL0788 from San Antonio to Detroit, with a final destination in Chicago. What should have been a routine trip turned into an incredibly frustrating and disappointing experience due to multiple delays and poor communication. First, our departure from San Antonio was delayed by over an hour. Once we finally boarded and landed in Detroit, we were stuck on the plane for almost another hour because of a cockpit issue that needed to be fixed. After that was supposedly resolved, we still had to sit on the tarmac for an additional 30 minutes before taking off. On top of that the WiFi was not working.

We arrived in Atlanta Airport at 10~am from XNA. After eating our meal, my wife and I fell asleep at our designated gate. When she woke, we checked and no notifications had come to the Delta app, her text messages or normal email address. I just happened to look at the gate designation and then check the board for an update and noticed the gates had been changed. Since we were in Concourse B and the new gate was in A, we ran to the train made it to the gate with only 7 minutes to departure time to find the attendant on the phone laughing and obviously not on a work-related call. As she hung up, she said I've got to go deal with some rude customers.

I have flown Delta 3 times in the past 3 weeks. Every flight has been delayed, I cannot get a refund on my upgraded seat. Flight was cancelled and was rebooked on another flight, went from comfort plus to the very back of the plane. Will fly American Air from now on. Delta does not care about customers, and the gate attendants are absolutely rude. Stuck in Atlanta airport overnight AGAIN!

Needs to do better hiring for JFK airport. Horrible customer services experience, agent extremely rude and unprofessional. Name was Sandra, she disregarded any and everything I was saying, disregarded the 800 agent on phone she requested that I called, ended up missing my flight simply because she refused to do her job which was to process payment for ticket

So here I sit on my delayed flight waiting for boarding to be complete in Atlanta. I have a meniscus tear and a knee brace. About an hour ago there was 1 seat left in comfort plus and 8 (EIGHT) main seats left. I asked for a window seat. Sean put me at the VERY back of the plane! Never AGAIN will I leave my seats to chance💀. Mind you this was an HOUR ago, and there was only 1 lady in front of me when I got in line to get my seat assignment. Lesson learned. Nothing like a window seat with NO window at the very back of the plane which means the seat doesn't even recline. If you've ever had a knee injury, this is the last seat you would pick with 8 other options.

Delta sucks!!!! This is the 2nd time I’ve been on a plane that has electrical issues causing us to get off the plane and wait hours for another one. I have a dog at home that will now be alone overnight!!! I hate Delta and will never fly with them again!!!! Completely unreliable!!!

Today, my flight from JFK to SFO was delayed. I went to the gate to check, but the lady at the gate didn't know anything. She just told me to check the notice board and the app. This is terrible service in today's world. Today is June 15, 2025. This kind of service will not make America strong.

DO NOT FLY DELTA: Very Very Very bad experience. April 30th on a DELTA Flight in a Boeing 757. Flight Attendants would not address. One laughed at my statement of fact - no respect for the Customer. Filed a complaint to DELTA with Pictures and a full list of the details. DELTA Customer Service finally called me on 06/12/2025 and offered only 10,000 miles or $100 voucher. A totally inadequate response. I requested escalation and was told there was no further escalation and he was it. He ignored my repeated requests to escalate the specifics. Also, stay off the Boeing 757 Delta configuration as it is very very very narrow seats. Did I mention the very narrow seats. I am telling all my Colleagues across the US and extended Family to not Fly Delta. Please join me in ending DELTA's poor customer service.

My daughters and I were leaving from Honolulu to Tampa with an overnight layover in Seattle. We had just been on an incredible 10 day vacation in Hawaii. Our flight to Seattle was very ok. We spent the night in Seattle. The next flight was leaving at 10 am the next morning. It was changed to noon. Then I received a text in the middle of the night telling me that it wouldn't be until 3:00 pm. Before 5 pm, I received two more texts telling me that the flight was delayed again. I didn't arrive into Tampa until 3:00 A.M! Whether I was getting a bargain deal or not, this was not acceptable. I never received a sincere apology. I was given three $12 food tickets which weren't working.

Delta = Disappointment. My wife and I took a honeymoon and flew international. The flight(s) within the US were absolutely inexcusable. Their staff talks to you with the highest level of disrespect. On flight DL5192, flight attendants China and Jasmine were even combative with several of the passengers. One lady was asked to put her jacket under the chair in front of her while trying to put it on. Delta has become the Walmart of the airline industry. I’m pretty sure that their recruiting pulls from a long line of failed McDonald's and Walmart employees!

I had a scheduled flight out of Chattanooga TN at 7am, it was delayed 4 hours. I had someone drive me 1 hour to the airport, so I had to just sit there and wait for the flight. Then of course I missed my connecting flight from LaGuardia in NY to Rochester. Also my gate was changed 3 times and I had to talk back and forth thru the entire LaGuardia airport 3 times until they finally stopped changing gates on me.

I booked Delta One from Seattle to London 9 months before the flight. I was able to pick any seat except for a couple that were taken. A week before our flight I checked our reservation and found my seat had changed from 2A to 7A. My travel agent checked as to why and was told it was a pilot block. So a Delta pilot took a customer's seat even though there were 6 open seats in Delta One. They separated my wife and I, gave us the last choice of seats when we were one of the first to book and I am a Delta Gold Medallion Elite Plus which means nothing. I will never book on Delta again after the disrespect they showed us.

If we could give negative number they would be Neg 5 stars. Absolutely the worst, most incompetent operators. Would highly encourage everyone to steer clear of the joke of an airline. You could walk from city to city faster than this company could even get off the tarmac.

I paid almost $1,000 for a simple flight from PHX to PIT. Them not having a hub in PHX makes it insufferable to fly with Delta. Multiple layovers, delays, and extremely overpriced. This is not a one time thing, this is EVERY SINGLE TIME. Today was the final straw as a simple flight from PIT returning to PHX has had me at a total of 15+ hours of travel time. I am never using Delta again.

First, we had to check our luggage even though I INTENTIONALLY packed only carry ons to avoid doing this; this has happened to us the last four flights we’ve taken. Then when we got on board, my husband and I swapped seats. Same row, same last name, but we swapped so I could sit next to my daughter. A flight attendant got on and made us switch seats, claiming, and I quote, “I can’t do a headcount if you’re in the wrong seats”. Um??? These are the seats I paid for…? Then, they told us if we didn’t switch, they’d make everyone get off the plane because what if someone was missing?

Worst service ever. Flight canceled. Delayed 4 times. First lost baggage to 5 hours to receive after got to airport. No one could tell me where bags are or what time will receive them. As of yesterday still have not received. Got to airport at 11:00 am now 5 pm.

On June 4, 2025, I attempted to check in with Delta Air Lines for an international flight from Myrtle Beach, South Carolina to Lagos, Nigeria. During check-in, the Delta agent informed me that there was an issue with my visa. I calmly explained my situation and asked for help, but I was abruptly told I could not board the flight and was denied the opportunity to speak with a manager or seek a resolution. I was told I would have to reach a Delta agent via the phone to reschedule my flight. There was a long wait time to speak to a Delta agent over the phone. One I was connected to a Delta agent over the phone she was very helpful and pleasant. She told me the agent at the counter could have called a red coat to assist me in this situation.

Rude awakening here from "Delta Cares." Last trip due to their mismanagement, we missed a connecting flight. We lost premium seats we had paid for and ended up in the very rear of the plane a day later with no compensation. THEY DO NOT CARE.

Delta is not trustworthy. Do not fly with them. My flight was scheduled to go to Orlando and connect in MsP. The pilot landed in Sioux Falls and they wouldn't fly me out again for 24 hours. The rep told me to rent a car and they would reimburse me. I rented a car and drove to my connection and have the text string. They are now rejecting.

The worst company ever... Delays after delays and nasty staff. Always had delays and they don't care about anything.. They never compensate for mistakes or flights that I have missed because of delays.. Please stay away.

Always delayed. Never ever got anywhere on time with any Delta flight. Pathetic airline/bad management. Missed my daughter’s birthday party. It’s been my 8th flight with Delta this year. All flights were delayed. Shame!!!!

Every time I fly with this airline, it’s a terrible experience. There’s about a 90% chance my flight will be delayed, and it’s become almost expected at this point. It doesn’t matter what time of day I fly or what airport I’m departing from—it’s always the same story: delay after delay. The most frustrating part is that customer service never acknowledges the issue. Not once have I received a genuine apology or even a simple explanation. Instead, I’m met with vague excuses or complete silence. It’s as if they don’t care about the inconvenience or disruption they cause to people’s schedules. I’ve missed important meetings, lost hours of sleep, and spent countless dollars rearranging plans because of their consistent lack of reliability.

Very great professional staff. Delta also have connection over in the East so I was able to change my flight to Johannesburg from Johannesburg to Cape Town with ease. Credit was applied to my account and very nice customer service. Smooth ride.

My second time traveling on Delta Air Lines. First experience was good but I flew from St Louis to Jamaica on the 19th of May where bathroom cleaning products was taken from my luggage and lysol without a valid reason. Have travel other airlines and other airlines and check on the same set of stuff and when I arrive at my destination nothing missing so I want to know the reason why I can't take bathroom cleaning products to Jamaica and lysol.

I traveled from Austin to Chattanooga and returned on May 17th. I had 2 knee replacements in last 14 months and requested a wheelchair at each airport during trip. When arriving in around 10:30 am on the 17th, there was no wheelchair and was told by the gate agent with Delta it may be at least an hour to get one. We were near the last terminal from where you go down to baggage claim. I wrote Delta an email re: this and a few days later got a response that they got my letter and it may be 30 days before I hear from them. This is totally unacceptable.

The airline hosts and hostesses are very rude. None smile or greet you entering the airplane. Delta has gone way down in service manners. I recommend United Airlines as better. I flew from FLL to ILM and the people working for Delta are so mean and rude. Very poor customer service. I had not flown Delta in about five years - and I plan on waiting another five years before trying it again.

Sitting in the airport in MN, on May 21 at around 2:50 at Gate A7 waiting to go to Toronto, a little boy about 6 years old threw water from a bottle at a pilot sitting opposite this family. The pilot/worker has my highest respect. He never got upset and found out from the mother that her son has Autism. Daniel ** was very professional and deserves praise from all those around him.

Plane is always clean and people are friendly. Comfortable travel experiences. Enjoy traveling and booking with Delta. Website is easy to navigate. Flights are generally on time and not delayed. Little pricey flights but decent.

The service from Delta in terms of customer service is horrible and unacceptable, in my opinion. Due to circumstances that were out of Delta's control, the flight was rerouted to a different airport in a different country (not even in the UK). Once there, Delta dumped the passengers and offered no assistance whatsoever in getting passengers to their final destination. There wasn't even a Delta rep at the airport we were diverted to, so no one to help at all. They did send an email apologizing for the "disruption of travel plans" that included a link to an expense reimbursement form for "if you incurred any hotel, meal, or transportation expenses related to this flight disruption" only to deny ALL expenses submitted (with receipts).

Our flight was scheduled to depart on 5/10 from Houston/Hobby (DL1159). We boarded the plane only to be told that there was a maintenance issue and we had to deplane. The front landing gear was depressed greater than what was allowable. Delta indicated that they contract with three different maintenance crews and that none of those had personnel were certified on the type of aircraft we were flying. The closest certified mechanic was three hours away and would then need time to further evaluate and correct the issue. We then rebooked our flight until the following day.

We flew Delta on May 11. Hit Milwaukee to Houston. We hit delays at Hartsfield in Atlanta. First plane had mechanical issues. They sent us to another gate that gate/plane had computer issues they continue to come on the loudspeaker telling us it would be 10 minutes. It would be 10 minutes. It would be 10 minutes. We missed the carnival cruise bus from Houston to Galveston. Booked an Uber to Galveston Island to catch our cruise. Got to the port and we’re told it was too late game plan was lifted. Thus Delta delays made us miss our cruise for the week in speaking with Delta. They have offered us nothing. Beyond frustrated. Missed our very first cruise ever because of Delta delays and they fail to address our issue. Beyond disappointed.

New name for the company should be DEI Delta. The “DEI” based teams have lost my luggage on multiple occasions. The planes are always late,, and look and smell used and old. service is sketchy and I fly first class. DEI hires are everywhere along with their attitudes. Last 3 flights they have lost my luggage, got me sick, and can't seem to schedule a bathroom break without a breakdown or just flat out being late. Most recent flight had the Tv system completely broken. Whole flight no entertainment. Captain making jokes when I questioned him about length of delay. Approx. 1 hour.

Delta is horrible. They were never on time. Then had horrible communications. Kept delaying for “maintenance”. Never updating the passengers. Their horrible employee attitudes. Head on hand sitting at the desk annoyed when asked by the customer for an update. It has to be one of the worst run businesses in the US. Why our government doesn’t hold them accountable is beyond me. The idiots that run Delta have to be the worst leaders of any business. They probably are clueless that their customers are constantly dissatisfied.

No concern with customer service, especially when delays are caused by the airline. Also, no sense in picking your seat at the time of reservation, they just clear you seat selection and assign you where they want. Delta will never get my business ever again, even if they are the only airline flying to the destination I am going to. Air travel from the TSA reps to the airlines themselves are rude and disrespectful. Sad state of affairs.

I’ll fly Spirit, Allegiant, Avelo or Frontier before I ever fly Delta again. I arrived at the counter 44 minutes before the plane leaves and 6 minutes before it starts boarding and they refused to check my bag!! Smallest airport in Florida where the plane was literally on the other side of the wall and they wanted nothing to do it. This wasn’t JFK, Atlanta or Orlando SMH. Terrible customer service at the desk as well. AVELO FOR ALL FLIGHTS NOW!

Delta is losing ground fast in my opinion.... way overcharged which also drives prices up by other airlines for the same satisfaction... Some say Delta does better service but in the airport or searching airlines online they book as much if not less than most others.... it's gaslighting. That's what's going on. Delta is not really any better. I couldn't even find the flight I needed for Delta so I'll have to fly with someone else anyhow. And people do it all the time which really proves my point. Delta really isn't the best.

OUR FLIGHT WAS DELAYED ALMOST 3.5 HOURS! We almost didn’t make our connection in Atlanta due to your maintenance issues of this very old plane - Airbus A330-300. Ship Number N818NW that is in much need of renovations and maintenance. We did not feel safe on this plane! The interior is old and tired and most of the functions in our First Class seats did not work well at all. There were overhead lights blinking, the entertainment system did not respond, the entertainment itself was awful - no current choices! The bathroom sinks did not drain.

I bought tickets for $1700. I couldn't log on to Delta.com to check in. The system kept saying I don't have an account. The chat bot sent me to a "human" who literally had no idea what he or she was doing. They asked me for a screenshot of the error, but the chat box won't allow a screenshot. After a half an hour of entering the same info over and over again, I asked for a supervisor. I waited for 30 minutes with no answer from the supervisor. I can't check in because I can't sign on. They need to up their game.

My wife and I recently took a flight to Burbank and back to Alanta. The flight back to Atlanta was good but not special. Flying in first class I thought it would be better. However, No one went out of their way to proactively make our flight more comfortable or enjoyable. No one asked us if we wanted anything and only came through the cabin once for limited snacks ON A 5 HOUR FLIGHT.... ON THE OTHER HAND. On our flight Atlanta to Burbank RYAN ** WAS ABSOLUTELY TERIFFIC 5*****. He was constantly going throughout the cabin attending to our every need, pleasant, informative respectful. He looked like a person who enjoys his work. We would Love to travel with him anytime.!! on Delta.

They started at 6 o’clock in the morning telling him my flight would be delayed this much than that much than this much and at 1 o’clock they canceled my flight. I could either get a refund or go the following day and arrive at 3 PM. Waiting till the next day would result in a loss of over $1000 worth of services that were already booked and nonrefundable so I booked a different airline and incurred additional cost of $400 which they refused to reimburse me. It was too bad. So sad they don’t care. Their customer service was terrible and sadly this was not the first time this had happened with Delta.

The customer service was terrible. Delta’s carryon bag policy allows each customer one carryon bag and a personal item on the plane. This is why I chose Delta Air Lines for this trip, as I did not want to check a bag. Everyone in Zone 8 was required to check their bags, as flight attendants said no overhead bin room was available. When I walked on the plane, they had several empty overhead bins available. They made me check my bag and then damaged it. It was brand new before this flight. If you don’t pay for first class or business class seats, you will get treated like crap. A flight attendant was sitting in my seat when I walked on the plane. She was rude the entire flight. Our flight was delayed twice and had several gate changes in the huge ATL airport for my layover. Beware that Delta’s carryon bag policy only applies to the most expensive seats, which is NOT stated on their website. I will never use this airline again.

I had the misfortune of flying Delta this month. The flight was coordinated with Norwegian Cruise Lines. The flight from JFK in New York to Lisbon was uneventful, but the return flight was changed three times prior to embarking, and a stopover was added. I understand this is standard Delta operating procedure: to change flights and add layovers after initial booking.

My daughter was traveling to Japan and her bags was 8 pounds overweight. Charged $100 by Delta. I reached out to Delta and was told tough luck that's our policy. No empathy at all. I will fly somewhere else in the future.

Flew from Detroit to Orlando on 4/10/25. The flight was delayed for over an hour. This caused us to have difficulty getting a Lyft or Uber due to how late in the evening we arrived. We finally did on the third try and another hour wasted. Total time delayed was nearly two hours as a result of Delta's initial delay. Right now we are again waiting in the Detroit airport after getting another delay for a flight that should have boarded (flt DL4008) for Grand Rapids. So we've had to push our pick-up back which we are now paying more for just to keep the scheduled pick-up. Now the attendant tells us it won't even start to board by the time Delta had suggested? So another push back? This is it. Even though Amex is joint marketing with Delta and we travel using our Amex points, it will be with any airline OTHER THAN Delta!! We cannot rely on them. We can't. Two flights two delays?

Been locked out of my SkyMiles account for weeks and no one there can fix the problem. I have 100k miles and they won’t give me access to them. I’ve spent HOURS on calls either customer service and get the runaround over and over. I don’t know if it’s a scam or what, but I know I’ve lost 100k miles.

I am a diamond medallion and lately getting a upgrade is tough, Delta lounges are super packed. Also using global upgrade certificate is nearly impossible and you have to get premium select is very expensive and you can never get good flight to use global upgrade certificate. Additionally they are using AI to track customers and raise prices. If you back the next day to book the flights the prices have gone up 20 percent if not more although the same amount of seats are available. Will not be renewing my delta reserve cards and will be loyal to delta anymore.

I purchase a ticket. No seat assignment. I get there 2 hours before to get a seat and they give me the very rear seat in the plane. I asked for something better and they were very rude. I will not fly these guys EVER AGAIN.

I wish to give the greatest compliment to Kisha **. I was flying from Myrtle Beach to Detroit. I needed to change my flight to leave earlier than expected. Pleasant, curious, investigative with a bubbly personality. Instead of "can't" it was let me try! Then an explosive "I did it" with a little dance. The agent next to her did the "I can't." with her guest. As I was speaking to that guest, Ms. ** did the "I don't know how but I will send you to someone who does". In a few moments Ms. ** sent two happy travelers on their way. Whoever hired HER did a good thing. She deserves something special because she is a special someone.

This is my 1st time with Delta. My brand new suitcase was damaged. Those worker threw it hard enough to crack a brand new suitcase. The flight wasn't smooth. I was really praying to make it home!!

Delta is the worst airline to book a ticket. I bought 5 tickets today to travel out of the country after extensive and tedious search and after 6 hours they cancelled my tickets, now I have to start over. I have connections and relatives to join me in another country. Horrible!!!

I made a reservation for myself and my wife. I accidentally reversed the last 2 letters of her name. Now I am a day into trying to fix it on the phone with Delta. I only have 33 hours to fix it and Delta cannot get their act together. If it doesn't get fixed, she will not be able to use her flight reservations.

I called today to see about getting my wife home sooner than her purchased ticked date. We had a death in the family and we needed to be together. I purchased my wife's original tickets on Expedia, I talked directly to Delta after this death. Not only did she get my wife scheduled quickly she also waived the additional fees for the date change, was very sympathetic and caring during the entire conversation. Thank you Delta Airlines.

I’m writing this for everyone Delta takes advantage of. I’ve been a loyal Delta customer for years. I rarely complain—even though most of my flights are delayed due to Delta’s internal issues, not weather. But this experience crossed a line. We missed our connecting flight because our first flight was delayed due to Delta-related issues. When we landed, we sprinted nearly a mile through the airport—only to have the gate shut in our faces. Delta didn’t hold the plane, even though we were just a few minutes late and they knew we were coming.

Experience with Delta started with cancelled a flight because of no staff for the 6 a.m. flight. It ended with no seat assignment for my return even though I had selected a seat when I purchased. I spent 45 minutes of my vacation trying to get that sorted out only to be given a seat in the last row near the bathroom. I will avoid booking with Delta in the future at all cost.

Generally, my actual flight experience with Delta has been good. However, this review is related to their ticketing process. I booked a trip to Hawaii for family of five within the Delta Comfort class with a return flight leaving Hawaii mid-day (all booked at the beginning of March for a trip in July). In April, with no warning Delta move my flight to a red eye flight with no more than email stating your flight has been changed.

First and last time flying with Delta. Due to their delay we missed our connecting flight causing us to have to catch another flight that was once again delayed by 3 hours. Were were lost, clueless running around the airport without any direction of what to do. Then when asking they had the nerve to be the ones to give the attitude. They made up lie after lie as to why the plane was delayed. Terrible start to a trip. Delta should have stayed under when they went under the first time because they are no airline.

Delta airlines permitted 4 people to fly from Charleston WV to New Orleans while 1 person used oxygen. While attempting to board for the return flight to Charleston WV, all 4 people were prevented from returning due to the oxygen machine. We had to return using another airline and have not been refunded our money as of yet. Delta is not reputable airline, and I wouldn't recommend risking flying with them.

When did Delta start allowing sexually explicit movies and TV series that show full frontal male and female nudity? Delta has always been my first choice for flying anywhere around the world with my family. But to my dismay, they are no longer editing their inflight movies and TV series. I have contacted Delta Customer Service on two different occasions but nothing has been resolved. I don't mind what people chose to watch in the privacy of their homes. But this type of content should not be visible to sensitive and little eyes on a public, intergenerational flight.

Every time I fly to Tampa my flight get delayed and then canceled. Had to rent a car and drive home 8hrs, and the next time I had to find another airline southwest to get me home. They did not compensate me for the extra $500 spent or for the inconvenience.

We have traveled recently, using Delta Airlines and been impressed with the service and professionalism of Delta personnel, from top to bottom. There is, however, one item which we believe should be reviewed and considered for improvement. Delta and most other airlines with whom we’ve traveled, has a boarding regime that defies most traveler’s common sense and I’m sure that of many flight crew members. Planes board from front to rear. That practice clogs the aisles with passengers putting bags, etc. in overhead bins, delaying, sometimes significantly, the passage of others to seats in the rear of the plane.

Horrible experience. Seats keep getting more and more tight. Regularly late. Often no wifi nor anything else. Can’t even put my jacket in the overhead bin. This is a six hour cross country flight, I arrived on JetBlue and row space was a multiple of what Delta offers as was the corridor leading to my seat. On Delta I couldn’t even roll my carry-on to my seat without it bumping every row of seats. Delta should be your LAST choice.

My flight from Atlanta to Asheville had a 9 hours of delay. Not even reimbursement for Uber from the airport when my transport was gone. The worst flight I've ever had. Highly not recommend that airline.

I complete understand my flight can be cancelled because the weather but can’t understand you have another available right now 50 miles away in the same direction from our destination but of course expensive and unreasonable.

I enjoyed flying with Delta except for two things. I got upgraded without being told and found myself in the embarrassing situation of occupying someone else's seat. Plus, my new seat was not an aisle seat which I had booked for. I was too flummoxed to complain. A fellow wheelchair passenger was also "upgraded" out of her originally booked aisle seat and the staff were completely indifferent to her pleas to be restored to an aisle seat. Good communication & sensitivity to passenger needs makes for a truly pleasant experience.

I just had to take the time to write you about the Best Gate Agents Ever! Rayette ** and Alexandria ** (Rapid City Gate Agents UA & DL). There was an issue with the incoming plane coming to pick us up in Rapid City, SD for the first part of our flight to Austin, TX. Our layover was go the in Minneapolis, MN. 20 minutes out, the plane turned around and we were stranded and missed our connecting flight. Your gate agents were professional, sympathetic and kept their sense of humor throughout, especially since they were supposed to be off work once they put us on the 4 pm flight. Well, you at Delta Airlines are just top notch. You got a standby flight crew and a new plane and came to get us! We were all cheering and the gate agents were just awesome helping us in our revelry!! They finally tucked us onto our flight around 11 pm. I am sure they were tired but they were not showing it to us, the weary travelers.

Review of Delta Airlines – Disability Rights Violation on Flight DL2845 (3/13/25). I was recently forced to check a carry-on bag by a Delta supervisor at the gate, despite clearly stating that the bag contained essential medical supplies and allergy-safe food required for my disabilities. I referenced the Air Carrier Access Act (ACAA), which protects passengers with disabilities from situations exactly like this.

Delta Airlines sucks! They don’t respect their customers as long as those flights are going to Africa. I’ve flown them for years Atlanta to Lagos just because of the direct flights, but I have since changed to Lufthansa for some years now. I can take and enjoy the layovers in Europe with much better service than fly Delta with backhanded rude flight attendants sometimes, very poor service and poor in-flight entertainment lacking in movie and music choices. Sometimes you ask for a Coke and they find it hard to give you the whole can. They pour it into a cup for you. Once, a flight attendant was smart mouthing passengers. He wouldn’t do that to a flight full of non-** I’m sure.

We were stranded in Charlotte, NC for almost 24 hours because of Delta continually delaying our flight. Delta never offered any kind of voucher or apology for our ridiculously delayed flight. We were never compensated for the money we had to spend on hotel, food, and rideshare fair, despite promises from Delta representatives that we would be compensated. Lies and broken promises, that's all they offer.

Let me preface this by saying I've experienced turbulence smoother than this five-hour flight with Delta. From the moment I stepped onto the aircraft, it was a masterclass in how to utterly fail at basic customer service. The staff, seemingly trained in the art of vacant stares and dismissive shrugs, appeared wholly uninterested in addressing any passenger concerns.

Fifty percent of my flights with Delta have been delayed. My last flight from Orlando to Seattle has been delayed five hours. If they would have notified me before I dropped off my rental car I could have used my time productively. And they think a twelve dollar food voucher is going to make me happy.

I flew Delta to Rome from Raleigh as part of a tour. Going out the flight changed gated 3 times and was delayed over 3 hours. Coming home the flight was delayed 30 minutes into Atlanta. Rushing to the gate I was informed they gave my assigned seat away. The plane didn't depart for 20 minutes. I spent the night in the Atlanta airport and am flying out Southwest this morning. The Delta gate agents were unhelpful and rude.

I bought a first class ticket from Maui to LA to Atlanta to Hartford.. I was not allowed access to Any lounge.. The food was very basic. Just served in casserole dish, I was given a glass of Sparking wine in A PLASTIC CUP.. On the red-eye from LA to Atlanta no food was served. Only a bag of snacks and on "FIRST CLASS" flight to Hartford it was glorified cattle class.. This whole flight was one long uncomfortable mess.. Never have I been denied access to a lounge and I have flown Business class enough times on other airlines and have always had Access to a lounge..

Had flight from Austin to Nashville on March 10th, headed there for vacation...flight 4164 was delayed over 11 hours, supposed to leave at 8:59 AM, did not leave till 8;00 PM...We are seniors, and yes we cancelled our flight after 6th delay notice, had to cancel our whole trip, and customer care (Rosalind) says that we cancelled our trip, they reimbursed us, that is all they can do...but nothing else to accommodate us. Totally unacceptable, we lost money on hotel reservations, other flight....but they would not do anything.

Was not allowed to make a seat selection and then my partner and I were stuck in middle seats at the back of the plane. We are both tall with long legs and when the people in front of us reclined we were trapped. Reclining your own seat only gives more space for your torso—it doesn’t help with leg room. This resulted in more than twelve hours of being trapped, unable to even stand to go to the bathroom or get to my stuff under the seat. Once the person in front of me reclined her seat, I couldn’t even see my video monitor since I wear bifocals.

All flights were cancelled going to JFK. I had my luggage already checked in. I was able to get a flight to Newark NJ Airport. I asked if my luggage would be placed in the airplane and was told yes by a Delta representative. When I got to Newark Airport my luggage was not there. I was told that my luggage wasn’t on the same plane. They wasn’t sure if it was going to JFK or Newark. The lady told me once my luggage arrives they would ship it to me. This is ridiculous and unprofessional.

Delta Airlines is a nightmare to deal with. Over the last few years they have continuously dropped the ball on things in, which should be provided to paying customers. One example that happened to me over the last year is that one of my flights was canceled due to mechanical errors. Due to this I missed work, I missed class, and my husband also missed out won’t work. They did not offer any type of accommodations for this inconvenience. Not only that, they refuse to give us a refund of any sort at first. It took us over six weeks to receive a partial refund for our inconveniences. Then, not too long after that I booked another flight internationally and that was a nightmare to deal with.

No pilots for scheduled flight that was delayed. Changed 6 times from Atlanta To Rochester, Ny. Originally scheduled for the evening of March 4, 2025, finally took off ~6:20a on March 5th. A group of us customers were texted or emailed for every gate change and delay. Our group in the middle of the night ran all over Atlanta each time we were texted or paged. A huge company like Delta did not have pilots available? Very poor planning. Some people did take a free hotel but only 3+ hours of sleep. They offered a food voucher of $12 but all the food places at Atlanta airport were closed. A person was yelled at by the Delta issues coordinator, the customer should always be right, just terrible on Delta's part. No reimbursement offered. Will never fly Delta again. Delta stressed the flight was not cancelled but delayed, sorry but to a customer's viewpoint it was cancelled and then rescheduled. Tell that to all the tired people.

I booked 4 people to fly to Seattle. All were basic economy. 2 people received seat assignments before check in; 2 did not. I have flown several times in the past 6 months with Delta. All basic economy. I have always been assigned a seat at check in. I called Delta customer service twice and spoke to 2 different people. They were both nice. 1 tried to book the seat for me but the system wouldn't let me. The other said basic economy is always assigned at the gate (Clearly not true from what I wrote herein). I went to the airport and signed in at the Kiosk. Still no seat assignment. I went to the desk to speak to an agent. No one was there. Some non-english speaking customers were trying to find an agent and were clearly stressed as they were trying to check in but NO ONE was there!

Would not let me use my companion pass (a benefit of a paid cardholder). I called and they told me I booked it wrong (even after I had clearly explained the system was not working) and then they charged me more than it was in the first place. I booked one flight and asked them to fix the second. They said they had to rebook the flight to add the 2nd person. That was all fine except they charged me the new rate instead of the rate for the flight at the time I had already booked and paid for. Complete scam and awful customer service. The supervisor suggested I was stupid and used the system wrong. I am canceling my Delta products after I use them up.

Horrible customer service, not just me but 50-60 others on the same flight. Poor training combined with port workmanship and horrible service. Left blind in the dark with no compensation. Claim filed for expenses to try and get reimbursement due to deltas neglect. No pilots for scheduled flight that was changed 5 times and cancelled twice and in turn 50-60 people lost thousands of dollars from missed cruises and no compensation for car rentals or food or airfare or hotels due to rebookings and being standard and left on our own from Delta's own internal mishap and neglect for customer care and customer service. Even its own flight attendants were left to sit on a cold empty plane for over 6 hours while its employees at the terminal were trying to find pilots for a scheduled booked full flight. Stay far away. Hope someone looks into this as it could be a class action lawsuit due to poor management - **

I was ripped off big time. I'm not a regular airline traveler but I sure won't use these thieves again. I went through Priceline, looked reasonable at the time until they piled all the extra charges until my bill which increased by 40%. They are disgusting. Then to top it off I had to make an adjustment to my return flight. That cost me another $290.00, plus a layover in Atlanta when I need to go to Salt Lake City. All in all, it went from around $450.00 to $938.00. They are cunning. This was a trip from Salt Lake City to Houston. What a rip off!

I just want to say I wasn’t pleased with service with delayed flights. And was pretty disturbing looking out my window seeing missing parts off the plane. Couldn’t get served while in flight due to turbulence even though there wasn’t any. Had to watch flight attendant walk up and down aisle eating the snacks they pass out.

Delta thinks they have the right to sell a seat you already paid for and overbook their flights. Then their flight get delayed because they are trying to find people to give up their seats. Their flights are delayed from their horrible boarding process, which includes 10 different boarding groups. Top it off with some of the most expensive flights in the industry.

I recently booked a ticket with Delta and was prompted to pay an additional $130 for seat selection, which I did. However, after completing the booking, my selected seats did not appear when I checked later. When I attempted to reselect the seats, I was asked to pay an additional $40+ per leg of the flight. I reached out to customer service, which took over an hour to connect. Unfortunately, the representative I spoke with was extremely rude. When my wife was helping provide the date of birth for her father, whose ticket we were booking, the agent abruptly questioned why she could hear two people speaking. The call then ended abruptly, seemingly disconnected by the agent. This level of unprofessionalism is unacceptable. The lack of customer service training, quality control, and professionalism is evident. Delta should address these issues to ensure a better experience for its customers.

It use to be a decent company and for someone using it for 40+ years, it has been awful! Status now change every year, it’s impossible to achieve what was possible before! I will start flying other airlines and ditch Delta!

Delta has really gone down hill lately. I’m a million miler with diamond status and can’t really find a reason to keep using them. Out of my last 15 trips with them 12 have been seriously delayed with four of those being completely cancelled. Given this experience I’ve have since tried to edit some of my trips to give myself wider windows to make connections and Detla says I have to pay change fees because nothing has chance on the actual flight I’m going to take down the road. In other words, you have to honor everything on your end while I’m constantly late or canceling on theirs. Kind of sad to be honest but their actions are forcing me to want to change as it obvious that even at domain level with over a million miles flown I’m still just a number to them. Customer services really doesn’t exist with detail no matter how nice the people that work for them are. They have a leadership problem for sure.

This airline is terrible. Terrible traumatic experience. Don’t fly this. We have been waiting for our bags for over 4 hours and we are going to miss an important event due to incompetence. I would give this a 0 star review

Traveled on the first flight to Dominican Republic from JFK. I checked in 3 bags. 2 for my kids and 1 for me. My daughter's bag contained her clothing, my son pediasure and multiple gifts I was bringing for my family. When I arrived at SDQ I got 2 bags and waited over 45 minutes and the third bag never showed up. I approached a Delta agent right next to the carrousel who ended opening a case for me because they also couldn't locate the bag.

Our flight was delayed and it took us two hours to find out they couldn’t get us a flight home that day so We had to stay over another night. Their help phone line is terrible. We got hung up 6 times. We had been put on the plane and then we had to exit which was very traumatic to our kids. Overall very bad experience overall at the airport and dealing with Delta Air Lines.

Delta seat offerings are a scam. They sold me seats for $39.99 each, titled "preferred seats". It's supposed to be either 1) bigger seats, 2) bulkhead, or 3) exit row. When I got onto the plane, those seats were regular standard seats. There was nothing different from the other economy seats. I was baffled, but I figured it's a mistake on their behalf and they would for sure refund me for those seats. After landing I texted customer service, and she were super unprofessional, using low-level words and gaslighting me by saying "Nobody forced you to buy those seats" (yes, you read right). Then I called customer service and got the same treatment. I couldn't believe that a corporate company like Delta would allow such a horrible level of customer service. They lost me as a customer forever.

I always fly Delta and recommend it to my friends but I want to share my recent experience with everyone and warn them that if your bags are mishandled by Delta then you will have to go through numerous pain dealing with Delta baggage & their customer unfriendly process. I travelled from Delhi to Tampa on 24th Jan with my wife & 9 month old & after checking in 5 of my bags at Delta counter after customs at JFK airport I only received 3 at Tampa. The nightmare started from here. At the Tampa Airport when I reported the delay at the counter the representative handed me a red tag with the delayed baggage stickers on it. Although everything on the red tag was fine she put incorrect information in the system with one of the baggage sticker number was incorrect. She also mentioned that the next flight is tomorrow morning so I should get my bags then setting up incorrect expectations.

Terrible on time departures from ATW. Waited for 1 hour for deicing truck that didn’t show up. Had to return to the gate to refuel. ATW is a very small airport but Delta has 2 deicing trucks there. No other Delta flights were leaving while we waited. After refueling we waited 2 hours to deice. This time the pilot shut down the engines so we wouldn’t run out of fuel. Terrible airline.

Agents at baggage check in caused us to miss our flight due to total incompetence. We arrived over an hour early. No paper in kiosks, huge lines as a result led to is missing our flight. Agents were also unprofessional. The supervisor needs to fired! Never will fly Delta again. This is the third and last time. 3 strikes, you're out!!

As a very loyal customer of Delta for over 15 years the way they have handled my current trip makes me wonder if it's time for a change. 1st they changed our flight 4 times each time rebooking us at unacceptable times without asking and splitting up our party each time. Then putting our luggage on the wrong flight, we paid for 1st class and the plane they put us on was so old the "1st class" was closer to coach, then constant delays at the Delta Gate in Atlanta. This is unacceptable behavior from Delta. I have multiple trips coming up this year and I am considering using a different airline due to the incompetence of Delta and lack of customer service.

Flying with Delta (KLM, Air France) was our worst flight experience!! Our flight took 48 hours instead of 15!!! And KLM, Air France and Delta are partner and everyone is blaming the other airline!! No none takes the responsibility!

Flying and in person service is fine to good to great. What is NOT good at any level is trying to get to a live person. I lost my hearing aids on a flight. I just needed to report them and see if they were turned in. I finally found and filled out the hidden online form. The AI they have in place responded as how you would expect. My question was how long do they keep the case open and do I get a final AI generated email so I could try to get some reimbursement from insurance. This should have been a 5 minutes issue. All I needed was a live person, NOT texting and being transferred 1000 times. CEO get a Clue, customer service matters

We have flown with Delta 2-3 times a year for the last 5 years. Seattle, Oregon, Florida (multiple times), Las Vegas, and New York come to mind. We were satisfied. Recently, we have noticed a decline in service and have been bumped from our purchased seats on more than one occasion. January 24, 2025 was not a great day to fly Delta. Flight 1188 from Pittsburgh to Salt Lake City, we were bumped from our purchased seats and flight 1622 from Salt Lake City to Las Vegas was delayed to wait for someone. We sat in the plane for over 20 minutes after our departure time just to be told that it would be at least 40 more minutes. Our departure time was 10:55 PM, yet here we still sit at 12:10 AM. I’m sorry, unacceptable. Not to mention, they opened the door and let COLD air circulate. Do better Delta!!

We booked our flights with points months early before our scheduled vacation. About 7 weeks later I received an email from Delta that we were bumped to another flight which was no longer direct and our seats were no longer comfort plus, rather economy. Then we found out being it was closer to the day we were leaving these non direct economy seats were more expensive.

Delta Airlines customer service is absolutely terrible!! They postponed my flight two hours which caused me to miss my connecting flight. When I tried to call customer service to figure out a new route, the recording said that the hold time is one hour and 45 minutes!! How can a company even survive with this total disregard for customer service? Hire more people!!

My 16 year old daughter took a flight from JFK to Miami first class, they made her check her carry on bag because she had a small duffel bag with her computer, they also made her remove her crossbody bag that is only big enough for a passport and phone. She had one bag for overhead and one small bag for underneath her seat with her computer and her crossbody bag. This is how we always travel.

Flying to Rome with stop in JFK. Paid for a ticket with one carry-on, one personal bag and a checked bag. I am at the gate and the assistant from Delta is telling me I need to check my carry-on all the way to Rome, that they only have room for 25 carry-ons. This is unacceptable, they charge for the carry-on too on the cost of my ticket, I have all that I need for the long overnight flight and now they are not letting me bring it with me on the plane. Beware. This a surprise that Delta is doing to customer at the gate and the customer service is terrible. Like they have so much power and they are doing you a favor giving you permission to fly under their conditions which were not disclosed when you buy the ticket. If there are other people that have had the same problem is time to get together a massive complaint.

Delta flight 1072 Scheduled 11:39 am departure Jan 4 from Miami to Boston. 1 hour delay at the gate. Deplaned and told 4 hour delay due to broken landing light. Announcements could not be heard in the cabin. Very few announcements or communications from pilot or attendants. Baggage removed from plane. Told 4 hour delay to fix light and test. Delta refused to bring in new replacement plane even though we were told that was possible by Delta agent. Reboarded flight at 4pm. Waited another 90 minutes inside aircraft cabin at the gate as baggage reloaded, AFTER being told the baggage had not been removed and had already been loaded (a lie).

Every year my family and I go to the airport often and I had a really bad day with this airline. Delta...it took me a lot of time and energy, because I had a trip to Vietnam to visit my family, a long journey with 2 large luggages. I arrived and waited 3 hours to check in my luggage but they were not at the counter, the check-in counters were completely empty until they appeared at 4 am, it was almost time for my early flight.

Honestly the worst experience I’ve ever dealt with. They overbooked the flight so we had to sit for 2 hours for them to beg 5 people to come off the flight. What a waste of time, some of us have to get home to our families. Flying United has always been better than Delta, thought I’d give these old crusty planes a try and, surprise. Delayed.

This review is not to shame the airlines. As I’m aware accidents happen. It’s solely about the Horrible, Judgmental customer service received from Jason, at CAE. The way how he handles matters, with **, is Highly unappreciated! And more complaints will be filed! No one deserves to be treated as less than.

I purchase some tickets for my family last like 4 months ago with Delta. I have membership with delta so in my way back they have connection with Aeromexico Airlines. They're partners. They make my pay for luggage for every member of my family, so means membership does'nt work so I purchase my tickets through delta no Aeromexico. Total disappointed?

On April 22, 2024, I purchased online a round-trip ticket from New Orleans to Bogota, Colombia for $434.90. On May 24 I arrived at 10 am at the Bogota airport looking for the Delta's boarding zone. But it was nowhere to be seen! Finally, I discovered an area marked by the sign "Delta" shortly before 2 pm, 40 minutes before the end of boarding. However, when I tried to enter it, I was abruptly stopped by the hostile looking Delta employee who accused me of being late for boarding. However, the boarding zone of Delta remained completely deserted by both the passengers and the Delta staff. Where were they? The mystery was solved by the Houston, TX based company FlightAware which tracks commercial aircraft around the globe.

My family of Three flies with this airline several times each year. Last year we booked our spring break flights and paid extra for seat assignments. Although, we were moved while getting on the fight. We wrote to complain to the company and were granted 50.00 each for e credits, which in the end they did not honor and took those away too. We are done with Delta.

I am beyond disappointed with my recent flight experience. Once again, my 12-year-old child and I were separated, leaving her to sit next to strangers. I was under the impression that it was not permitted to seat minors apart from their guardians without prior arrangements. Not only is this deeply concerning from a safety and comfort perspective, but there was also no warning or notice given during booking that this might occur.

Delayed an entire flight for one person. They said nothing as to why, just we had to wait one 1 person (flight almost at capacity, delayed 30 minutes). No apologies or reasons given. All other flights on trip had issues at the gate due to ground crew (not able to operate jetway, truck improperly parked in aircrafts' path, etc, etc). I expect an issue or 2 but not a comedy of errors that my family's first class paid travel was.

3 hour delay. All because we were waiting on a flight attendant… no back up options. Right before the holidays. With 3 young kids sitting in the airport. Poor planning from Delta. Very little transparency

I have been a loyal and frequent flyer with Delta Airlines, but my recent experience has left me deeply disappointed. Delta seems determined to provide the worst possible service, and this trip was no exception. My journey began in Germany, flying KLM to Amsterdam and then Delta from Amsterdam to Detroit and onward to my final destination. The experience was a cascade of failures: delayed flights, a complete disregard for special dietary requests placed 20 days in advance, and chaos at the baggage claim in Detroit International Airport. Even Sky Priority-tagged luggage, supposedly a privilege for Gold Skymiles members, arrived last. This begs the question: what exactly distinguishes loyal, frequent flyers from occasional travelers on Delta?

I had the worse experience with Delta Airlines on Sept 8, 2024 flight DL222 from ATL-Athens, Greece. My travel companion purchased our seats in March 2024 which was $3000 (Business comfort). In July she received a email stating my aisle seat was no longer available. I made serval attempts with calling and emails but not any satisfactory results except 10,000 sky miles. REALLY!!!! I had recent Orthopedic surgery and I forward a letter to them from my doctor. Still nothing resolved. Day of flight on Sept 8, a ** male sat in the seat I purchased and I was moved to the middle seat. I was not happy. It was disclosed by a flight attended that he was on a "Buddy Pass". Is this Delta's policy to give a seat to a non paying customer? Wow!

The multiple flight I have been on lately several of the flight attendants have been rude and difficult to deal with. The last time I flew with them the flight was delayed 8 hrs and basically l felt lost me pulling teeth to get 125 credit. Today's flight Many empty seats but I was forced to seat next to a large person because they didn’t want to take the time to change seats to accommodate. Typical for this airlines. If you can get another airline to fly I would do so.., I will not fly them again if at all possible. They suck!

I WILL NEVER FLY WITH DELTA AIRLINES, THEY ARE AWFUL, TERRIBLE, VERY BAD, DREADFUL AND HORRIBLE!!!! They change your seat at the very last minute, and reservations sells Delta One Class Ticket even though the plane does not have a Delta One Class. We paid for Delta One but at the boarding gate the crew told us it's just an Airbus 319 and connecting to 322, For us, it was DECEITFUL!!! So I will never fly with this airline EVER!!! Such a DISGRACE!!!

There is absolutely no reason tickets bought months in advance are not together. When you plan a vacation with your wife you'd like to sit together! Let the people who purchased their tickets late be split!

Terrible service, they charged me twice for the 23 kg suitcase and they didn't help me find a solution. They don't let women travel with a purse if you have a backpack. What a terrible airline. I won't buy flights again, the service is bad, there are better airlines with baggage handling.

A little context. I have been active duty military for 18 years. Delta is the only carrier that I have ever encountered that will NOT upgrade active duty military. I was traveling with a young troop of mine and asked if they would upgrade him because years ago I had the privilege of it and these young airman should get the opportunity to experience that. There were 4 open 1st class seats and Delta wouldn’t upgrade him. What has happened to this country? What an unfortunate turn of patriotism.

Added a layover. Then delayed the last flight by more than 6 hours. Arrival home went from 1 pm to 8:30 pm. No accountability. No means of rectifying the issue. And their customer service offers a meal reimbursement? Sad sad sad times for the airline industry.

Several weeks ago I booked airfare for my wife and I to go to see her mother for her mother’s 75th birthday and for my wife to see a doctor for her medical diagnosis. My wife is battling stage 4 pancreatic cancer and we have been told it is terminal. This will more than likely be her last trip to see her mother and other family. I paid for first class tickets so we would have room to move around and so my wife does not have to walk down the tight aisles of the plane. I requested special assistance in the airport to get her to our gate and have done all the right steps to get her medical equipment approved for the flight. I bought flight insurance for both tickets in case we could not make the flight or we needed to change the flight. Mind you, the insurance alone cost me half of what the tickets cost me.

Horrible service and attitude!!! Went to boarding and when approached the plane entrance, the flight attendant refused to let me in because I didn’t check my carry-on luggage. This is carry-on luggage, and it’s meant to be taken onboard! The guy was so rude and didn’t explain the reason. So, I returned to the gate and checked my carry-on. When returned to board the plane again, the flight attendant refused to let me in, so I missed my flight and there were a few passengers like me. Never ever fly with Delta! They do not deserve any business!!! Horrible service and attitude!!!

The customer service at Delta sucks! I've had to call on a few occasions and it's a minimum of 45 minutes wait each time. Do Better! Why don't you hire more people to answer the phones? Have someone call me.

I have had it with Delta. I booked a ticket where I paid extra to upgrade my seats to Comfort Plus which increased the price by more than 500.00 flying to South Korea. The day before departure they canceled my flight. I had to get on line and rebook it for 12 hrs earlier or later than the original time so I went 12 hrs earlier. They didn’t have my seat in Comfort Plus so I paid another 200 to upgrade my seat. Then my return flight was also cancelled the day before I was to come home and they didn’t have any Delta flights so I had to fly economy class on Korean Air. Now Delta refuses to refund the money I paid for the upgrade seats service that I didn’t get. No compensation for canceling both flights. There was no weather issue or anything. They just decided to cancel the flight. This should not be allowed to steal people's money by having them pay extra for a seat then not give them that seat.

I bought Delta ticket online for 1565,30$ since August 11th to travel to Lagos Nigeria from October 28th to November 5th. From Lagos I was supposed to catch local flight Lagos to Port Harcourt my final destination on Tuesday October 29th. Upon arrival at Atlanta International Airport 4 hours before flight, I have been asked to show the credit card used to purchase that ticket. I told agent that I did not have that credit card, I was not told to bring it at the check-in when I made the purchase online. They told me without that card, it was considered as a fraud, they had to cancel flight and I had to buy a new ticket for the same price, I will get refund of that ticket in 7 to 10 business days. Since I did not bring any credit card containing that amount, I had either to call my banks to increase my credit in order to be able to buy that new ticket or to have someone borrow me that amount.

Delta over promises and under delivers. I purchased because I was sold a fare with carry on and personal bag. I purposely purchased carry on size to then be forced to check my bag because they have 1 (3 suit case bin) per every 6 seats. They need to update their practices because this bait and switch is misleading and wrong.

Had an amazing customer experience with Paul O from Delta Airlines customer service, where he was able to work with me to help me find a new flight. He was patient and informative and made this experience so much easier! Customer services agents like Paul are the reason I keep flying with this airline!

I would like to update my review from earlier. The previous review was in response to using the messaging customer service agent who was less than helpful. I have just come away from a customer service agent over the phone who was amazing in helping us get our flights corrected. Her name was Michelle. My trust in Delta Airlines has been restored and I am looking forward to flying with them.

I am a Delta Skymiles Member. It’s been a horrible experience with Delta damaging our bags. The process to seek help is just as bad. They don’t want to help you. I have never said a word before but flying through Atlanta my wife’s Florida State name Tag has been ripped off. The last time our bag we bought less than a year ago had a hole in the side that goes straight through. That’s intentional. How can you rationalize this? It’s been going on and on but this is the last straw. We will cut these cards up before the next annual fee. Why get a free bag when your bag is ruined? This is not cool. Do not check your bags with Delta. They must damage and lose a lot of property as cavalier as they are.

I booked a direct flight from Seattle to San Diego, departing at 9:50 AM and arriving at 12:43 PM. After receiving six delay notifications, I spoke to five different agents over the phone and interacted with two Customer Service (CS) agents onsite. The first onsite agent did nothing to help, but the second agent put us on standby for the 11:45 AM flight to San Diego, which was already full, so we didn't get on.

I made a dumb mistake on my booking and needed to fix it before flying my brother up for a family affair. The Delta customer service representative at 11:00 PM on 11/4/24 was so helpful and engaging, joking with me about getting my brother’s information wrong and fixing it quickly making my stress about the event I was flying him up for melt away. Great job Delta customer service!

Needed to get to San Francisco to see my son for his surgery. We wanted to spend time with him the day prior so we planned accordingly. We sat next to our gate on the plane for 4 hours! We missed our connecting and missed our opportunity to see our son. I recommend any other airline.

I am departing a flight from Atlanta to New Orleans and while at gate A15, I couldn’t leave without giving a shout out to your gate agent Waahab. I fly frequently and I don’t think I’ve ever loved an agent so much. He was so pleasant and we could tell, that’s a man that absolutely loved his job. He made the entire boarding process easy and entertaining. From the time he first came on to announce flight details, you could hear it on his voice that he’s happy to be there. Please have him teach a master class on how to interact with passengers and make us all want to come back over and over again!!! :)

Delta Air Lines, Thank you SO much for the extra legroom seat that quite literally spills into the aisle! I’m now an honorary member of the flight crew, dodging drink carts and tucking my legs every five seconds so my kneecaps don’t get taken out. The best part? The first-class curtain just closed ON my feet. I feel like I’m part of an experimental seating arrangement. Love the innovation. Living the high life back here, one cramped calf muscle at a time!

Delta always put economy tickets customers in back of airplane, back by bathrooms. Sitting in Back rows has an intensive urine smell from bathrooms. It would be good customer service if Delta would at least clean, sanitize and freshen bathrooms in between flights. Very uncomfortable smelling urine on any flight!

After a wonderful trip/airport experience my partner encountered "Cheryl" at Atlanta Airport "customer service". Cheryl was the rudest individual we encountered raising her voice to my partner as she approached the empty line not seeing Cheryl who was not only rude/obnoxious but unprofessional and not representative of the other great employees we encountered at Delta.

As a pilot with years of experience and a frequent flyer traveling weekly between Houston and Atlanta, I have had the pleasure of encountering exceptional service on Delta Airlines, notably from a flight attendant named April. April’s professionalism, warmth, and positive demeanor stand out. Regardless of weather challenges or delays, she consistently greets every passenger with a genuine smile and a welcoming attitude, creating an atmosphere of comfort and care. Her dedication to exceptional service reflects positively on Delta Airlines and contributes immensely to the passenger experience. April exemplifies the high standards of customer service Delta is known for, and I hope her remarkable commitment is recognized and appreciated.