Delta Air Lines Reviews

There were no direct flights available, so on November 8 I was traveling from Cancún to New York with a layover in Boston. My flight from Cancún was delayed by an hour, and I was extremely nervous about missing my connection in Boston. During the flight I received a message that the second plane was also delayed by an hour, which gave me some hope. However, when I landed in Boston around 8 PM, I received another message stating that my connecting flight had been canceled due to the shutdown. I cannot even describe the shock I experienced — I had no idea what to do or where to go.

These people are truly the scum of the earth. Canceled my flight while we were on it for mechanical reasons, fine. But it was the way they treated us after. The next morning they cancelled my flight AGAIN for same reason while in Greece. At this point they had no other flights for next few days so I had to cancel the reservation (and get back home for work, life etc). They REFUSED to reimburse me for hotel, meal like promised by over 10 different people. They stated once I cancelled reservation they were no longer obligated to pay for my hotel etc. Luckily AirHelp sued them on my behalf and I won. These people are truly awful, use a different airline. All these reviews aren’t wrong.

Beware, you’re unable to use Skymile points and gift cards in the same transaction. I earned the points and was lucky enough to be gifted a generous e-credit. Unfortunate to have to pay out of pocket when I have enough in points and e-credits to cover the entire cost. When this trip is over I’ll be ditching the Skymiles/American Express - Capital One here I come!

I don’t usually write reviews, but this experience with Delta has been awful from start to finish. Not only was my golf bag delayed, which meant I couldn’t even use the clubs I flew with to play, but when it finally showed up, the airline had somehow managed to break my hard golf case — the whole point of buying a hard case was to protect my clubs from this exact thing.

We tried to upgrade our seats to 1st class at the posted upgrade fee of $265/ticket but were told through the chatline that there was nothing available. However they could cancel our current reservations and rebook for $450/ ticket. After an hour on the chatline with no satisfaction we were able to upgrade in 10 minutes by phone. Good example of bait and switch tactics. My other thought was chatline was in India, whereas the phone conversation was in the US.

Take a 6 hr flight & they have a cookie cracker option or SunChips. 90% of the population can't eat that garbage. At least have one clean option for starving clients. There is so many cleaner options....

When initially purchasing a Delta seat, upgrading to First Class is usually quite expensive. Therefore it is rare that they sell out their first class seats initially. When Delta doesn’t sell all those first class seats early on (typical), Delta will do a “reverse auction” by continually lowering the price of those first class seats, until all the seats are sold. Usually at rock bottom prices. But Delta doesn’t want their best customers/Diamond Medallion to see how cheaply they are selling those seats to random customers, so they block us (Diamond Medallion/Loyal customers) from being able to upgrade to First for a fee. On the app, all those first class seats are just X’ed out and unavailable to us!!

I am upset with Delta Airlines. My partner and I took a trip with Delta’s partner Kenya Airlines. We both submitted documentation for missing miles. My male partner received his credits but I have been waiting weeks, was in queue for over 3 hrs, constant emails and chats with non live person to no resolution. I submitted paid receipt, itinerary, etc. There is no live person to talk to and every time they want you on a chat to start from scratch and it’s apparently AI where it cannot handle questions or resolutions. I am very frustrated. My male partner is on the same itinerary and got his points where the woman am having to jump through hoops to get same treatment. My travel agency said they are going through this with 6 other people which is horrible after paying all the money!

I recently had taken a flight out of Seattle to O'Hare in Chicago, as I was waiting for my flight. Noy was at the desk working for the flight right before mine, she was so helpful and told me Deanna would be at the front desk for my flight and could assist me on a better seat if possible, Deanna was able to accommodate me with an isle seat. I had the pleasure to talk to Miwa one of the crew members, she made me feel like part of the crew family, she was so kind and caring before, during the whole flight. I meet the whole crew, the Captain Glenn C, copilot Joshua H, the crew Amanda T, Cody O, Laurie M prior to the flight, I was so relaxed and due to my disability they were very accommodating to my needs. The flight was excellent and very enjoyable. All this crew was outstanding in every way possible and made the flight very memorable, If I could fly with this team I would fly often. Thank you Captain, Copilot, and all the crew on flight DL2299 11:15 flight.

DL151 on 2025-10-27. 3x the flight was postponed due to a serious lack you maintenance on the A330 Airbus. Instead of leaving at 3:30 pm we are still at the Atlanta International airport and it is 6:50 pm and NO departure time announced. I have serious heart conditions and my wife just survived Breast cancer and all DELTA had to offer is a cardboard cup of water and a "SORRY"! I will miss my extremely important medicine! Only because DELTA seems to do maintenance with a LOADED PLANE where hundreds of passengers are trapped waiting. HORRIBLE!!!

Super helpful! Friendly staff! Good quality! You get what you pay for! Educated trained staff!! Recently flew from Seattle Washington @ SeaTac airport! I had issues checking in and got stuck a couple of times, but the quality of the company was well worth the money! The service is better than most other airline carriers! I usually do not indulge in Good Quality airlines and stick to the cheaper ones BUT thoroughly impressed by the experience, knowledge, training, friendliness, & helpfulness from the staff! Specifically ask for Roman at the outdoor ticket counter from SeaTac Airport!

Terrible day today, Flight Attendant rammed her food cart into my knee and did nothing. Flight 4 hour delay. Customer service rolled their eyes at my complaint. Worst flight experience of my life. Never again, Delta.

Tonya was great to help me in a huge mistake Expedia made. She was fast and caring about the situation. I have never had issues with Delta and will continue to fly with them when I can. Thank you again Tonya!

Currently sitting on the tarmac during a two hour and counting delay on my return flight due to “the hinges on the door being dirty so it won’t close.” They promised we’d be in the air by 9:30 pm (2 hours late) and it’s now 10 pm. This is after a delay on my outbound flight due to Delta miscommunicating with the airport, causing us to deplane and get on a different plane, thus causing me to miss my connecting flight, so I missed an entire day of conferences on this work trip. The only time I’ve had flight service this bad was flying Spirit Air and no one wants to be compared to Spirit. Will never fly Delta again.

Flight delayed for more than 5 hours and all you got for compensation is a $12 dollar voucher. If there is an alternative that I could choose, I will switch in a heartbeat. Anyway, to Delta, keep up your good work!

Delta Airlines — absolute nightmare. My first flight was delayed by almost 3 hours, which already ruined my work schedule — the entire reason for my trip. When it finally landed at 12:16, my connecting flight was supposed to leave at 12:40, so I literally ran through the airport to make it. Delta kept sending completely contradictory updates — 12:49, then 12:25, then 12:35 — and when I got there at 12:30, the gate was already closed. Unreal.

If I could give this no stars I would! Flight attendant out of Detroit Hajar ** was extremely rude to me on the plane. I sat down with my husband unaware that cross body purses could not be worn during flight. Hajar asked me to remove it and I complied. Once Mrs ** made her rounds she continued to the speaker where she continued with attitude to let everyone know cross body purses were not allowed. A little while later her continued sarcasm on the speaker for a reminder not to wear a cross body! I complied the first time! We could not believe how she was acting, bullying on the plane!? I have never experienced such rudeness from a Delta member as I did from this lady. It just takes one team member to ruin it for everyone!

Customer service hangs up or leaves me on the phone with the clock running and no one responds. There is no way to dispute a charge on my credit card on a day I did not fly. The site was buggy and appeared to not add my checked baggage. When I got to the airport I had to pay for the checked bag as there was no charge on my credit card at that time. When I arrived back from my trip there were 4 charges on my Capital One card and I already paid for it when I flew. There is no such thing as helping the customer but human robots that can only read from a script and can't understand the issue then they hang up after telling me to dispute it with my credit card company. My credit card company wants proof that I contacted Delta. This is a circular circus. I have spent hours on the phone calling several numbers.

In the past Delta airline in my mind was great. However, I heard they are not reliable, until today my cousin was plan to flight fromTPA to SEA. She supposed arriving in 11:35am; however, the Delta told her due to airplane issues, it would be delayed. Waiting, waiting and waiting. Finally, Delta called cancellation on this flight on 16:35 (EST). My cousin has to another ticket from other airline because she need to be in Seattle today to take cruise tomorrow morning. It is so awful and no responsibility for their passengers.

As someone who flies this Airline previously bi-weekly for work will never use them again. Had a flight for a funeral this morning which in their app they left the wrong gate number listed. Once I arrived at the wrong gate and realized that was not where the flight was had to ask employees just to find out which gate the flight was at. By the time I got there 20 minutes early before the schedule takeoff time the rude representative said the door had already been locked and wasn't able to get on because now the flight was taking off 5 minutes early. Did tell her I made it before the 15 minute Mark and the whole reason I was going was a funeral. Her response was, "Not my problem" and walked away.

I am also calling out Delta airline for delaying my baggage when I was on my vacation from Aug 30- Sept 4th. Question, how do I contact a company when I am on a cruise ship, and Royal Caribbean refused to get my baggage from the airport??? I did not received my baggage until I was in St. Maarten on Sept 4th. They refused to pay my phone bill and my taxi fee to go to St. Maarten's airport to find my baggage. Can believe this bullshit??? Delta a big company can't afford to pay for these two thing when they were the one to delayed my baggage.

We just took a short vacation and purchased three tickets from Delta Airlines. Once booked I waited to check in for our flight the day before. I noticed we we not sitting together. Even though I had purchased the tickets together at the same time we were separated. I called customer service which was a pain in the butt and took so much of my time. They said they would move us to the emergency aisle as long as we would participate if there was a problem. I agreed that we would and left it at that. Still no change on the app though after the call. We arrived to the gate for the flight and I approached the desk and was ignored. I asked for assistance and was rudely told she would not assist me until one hour before take off.

I was a long flight from Amsterdam to Atlanta on Sept 15, 2025. It was a full plane and lots of staff. It was after lunch, and two stewards were going down the aisles picking up trash from lunch. My husband was in the aisle seat, and I was in the middle seat. The two stewards were gossiping about another steward very loudly and not paying attention to what they were doing. My husband handed one of the stewards his plate filled with trash. Without looking she grabbed the plate by one end and all the trash spilled all over him. The steward was totally unaware of what she had done due to her gossiping.

I would like to express my disappointment regarding the service I received from Delta Airlines. During the boarding process for flight DL1996 from Boston to Tampa, I experienced several issues. My wife and I purchased our tickets together for our honeymoon, yet we were assigned seats separately. When I tried to address this situation, I was treated poorly by an employee named Jorge, whose attitude was unprofessional and discourteous.

I had an issue with a flight from Salt Lake to Minneapolis. It looked like I was just out of luck. Rusell, a customer service experience supervisor, went above and beyond to help me solve my issue. A huge thanks to Rusell and Delta Airlines for helping me.

All five passengers in our party checked in for our flight the day before, received boarding passes, and arrived to the airport 2 hours prior to flight. We attempted to use the kiosk to print bag tags and it gave an error message. We notified the attendant and he stated they had been having errors with bag tags printing and stated he would handle it at the desk. He stated he would call the "Delta 1-800 number" to sort it out as this has been a problem for the past several days. He contacted Delta and explained that we were there on time and checked in. He then asked us to wait so he could process the other passengers for the flight. We asked several times if there was anything we could do, as it was getting closer to our flight time. He then then told us we would be rebooked on another flight, and the earliest he could give us was 13 hours later, and arriving 21 hours after our scheduled time, which would cause us to miss our vacation reservations.

Customer service at Atlanta worst ever. Misdirected by surly disinterested employees on 3 locations trying to check in first class. Finally found one employee who cared. Will only fly Delta in the future if it is the only airline available. To make matters worse Delta limits its online complaint "service" to an inadequate limit probably because it would take its employees too long to read the myriad that it receives each day.

Subject: Complaint Regarding Unprofessional Behavior of Flight Attendant on Flight DL5293 (JFK–Charleston, SC). Dear Delta Air Lines Customer Relations Team, I am writing to formally report an unpleasant experience I had on Flight DL5293 from JFK to Charleston, SC today 10/4/2025. The flight departed from Terminal 4, Gate 10, and I was assigned Seat 9C.

Very disappointed. Our flight from ATL to AMS was delayed several times. A seat upgrade was paid for and never received. Went to desk to inquire about delays after waiting in line for 40 minutes, I got nowhere. After multiple other calls to ensure I would be able to catch my cruise ship, I returned to the Delta counter and waited another 40 minutes, had to be rerouted through a different airline and city, Delta delayed my luggage for 3 days - NO CLOTHES - and did not refund any of our fees.

I had a great experience with Marlene at the Kahului airport ticket counter. We had 3 couples that had to have our bags ticketed all the way to our final destination due to a tight layover in ATL. Our final destination was on a separate Delta reservation. Marlene did a fantastic job in making the necessary changes. Our bags were safely waiting on us at our final destination & we barely made our gate in ATL as predicted! Great Customer Service, Marlene. Thank you! Terri **

I paid $4,883.11 for one way round trip flights from Atlanta to Spain and back in the Delta Premium Select Section. They changed our seats and separated my wife and I on an 11 hour flight over the Atlantic Ocean. You cannot trust Delta. They will lie to you and keep your money.

DON’T FLY DELTA! Our last trip back from Anchorage to Tucson, missed our connecting flight in Seattle because fire truck was at the gate we were coming into. Flat out lied to by 2 different gate agents, they put us on stand by on flights that were overbooked, told us we were guaranteed to get on the flight, and literally all the way up until when they close the doors and said, "Sorry we were wrong." Everybody showed up. After four hours of trying to get onto a flight we finally got a flight into Phoenix and had to rent a car and drive back to Tucson. I put in a claim to Delta to have them reimburse me for the rental car and gas, and went back-and-forth with them many many times, and they just kept saying that they would not reimburse, but they eere sorry LOL. I will not choose to fly with them, terrible experience. #deltaairlines

Exceptional Service from Delta Employee Helionay **. Dear Delta Airlines, I am writing to express my sincere appreciation for the outstanding service I received from one of your employees, Helionay **, on September 26, 2025 in Boston. On that day, my flight to New York was unexpectedly rerouted to Boston, while my final destination was Panama City Beach, FL. I was returning from an exhausting vacation, and all I wanted was to get home safely and as quickly as possible.

My luggage was handled very poorly. Damaged and very dirty. Contacted customer service to report issue. 3 weeks later, I received an email to provide photos and other info which I did. My request for a resolution was denied under pretext of wear and tear. I booked business class and saw up close how the luggage handlers were throwing it like they were in a war zone or fighting someone. This is not Fair.

Worse communications and customer service than any other airlines. I rather use Spirit or Frontier than Delta. I was in a flight from MN to Boston, I was delayed more than 3 hours, no communication just left on the air. In the same trip, change my flight to a new time due to business reasons and the airline charge my credit card but didn’t book my flight change. I had a horrible customer experience to get through security due to this airline been sooo bad and then got to the counter just to tell me that the seat that had been assigned to me was no longer available but they had the audacity to fly a flight attendant and pay 2 people over 809 each and left me hanging again.

I just had one of the worst booking experiences with Delta Airlines. The ticket price increased by over $500 while I was in the process of paying. When I called customer service, one agent told me I could use miles, e-certificates, and a gift card to help cover the cost, but when I was transferred to another agent to finalize the booking, I was told that wasn’t possible.

Delta SUCKS!!! And that’s why this airline is having so much KARMA. The CEO a few years ago bragged they were the most responsible and caring airline for their passengers(LIES). And at least I have satisfaction for all the times you denied my refunds. I see you needed all the money for failing airlines. I make sure to tell people use another airline period!

I’ve flown with Delta several times, and one of the most frustrating aspects of the experience is their customer service phone support. No matter the day of the week or the hour you call, the wait times are consistently long. It often feels like you’re stuck on hold indefinitely, with no clear sense of when, or if, you’ll actually be able to speak to someone. For travelers dealing with urgent issues like flight changes, cancellations, or lost baggage, this lack of timely support creates unnecessary stress.

Poor customer service!!!! Disappointed. From the September 8th, 2025. Flight 2779 Savannah Hilton Head airport Stephanie very rude with multiple customers. She didn't want to work. Every time she was rude, laughing with co-workers about it. The girl in the middle. Short strait hair.

Disgusting Delta destroyed my luggage and keyboard a second time and I want answers, people stay with JetBlue and southwest, etc. I'm very disappointed. All they do is give you the runaround but I will.

International flight arriving to Atlanta spent 40 mins. To get a parking space. Customs lines took long, my boarding ticket had my name wrong, so I missed the connecting flight. Rebooted to following day after back and forth with Delta customer services and then they DID NOT WANT TO GIVE A HOTEL, nothing.. Very bad experience with Atlanta DELTA staff.

If I could rate Delta customer service negatively, I would. Horrendous service. I made multiple attempts today to book roundtrip tickets for Delta flights from Seattle to London for November 7-29. I have been tracking Deltas prices all week, using miles, and the price has consistently, but not always, been approximately 72,000 miles and $217 per ticket (Main Classic). This morning the price was advertised at 48,000 miles and $217 per ticket. As a result, I immediately transferred 100,000 AmEx points to my Skymiles account. Once the transfer was confirmed, I then, on three separate occasions, completed the transaction, including seat selection, on the website up to the point of payment. Each time I received a message back to try again later.

I experienced a very pleasant flight from Bradley International Airport to Phoenix, AZ 9/11. The trip back 9/16 after a brief layover in ATL was the best. Captain Dan had a fun conversation with first class before the general announcement, I really enjoyed that. Yes, he assured our safety, the most important part of his job. Captain Dan could easily be a motivational speaker or a comedian when he retires.

Currently stuck in a Delta airplane that is just sitting on the runway and not moving. Had to find another website to give it another 1 star. Last time they changed my seat and put me next to a ** person who should have bought 2 seats. On the flight before this one I was delayed 2 hrs. Never use delta if there is any other way.

If I could give this airlines a minus star I would. The attendants were incredibly rude and flippant. Planes were all late and filthy.. I had a first class ticket but put on another flight in main because the plane was late and full. No attempt, in any way, to either apologize or reimburse me. A complete failure!!

⭐️ Minus Zero Stars if Possible. Just another sad excuse for an airline. Flight DL5366 was delayed for 1.5 hours because of a broken overhead bin. Instead of having a plan in place for small mechanical issues, Delta left us sitting on the plane waiting for a mechanic to come all the way from Raleigh. This is unacceptable. They could have simply secured the bin and not allowed bags in it, but instead, they chose to waste everyone’s time. Because of this, I’m now missing my connection, and my entire day is ruined. Delta clearly isn’t prepared to manage even the most basic operational problems, and the passengers are the ones who pay the price. Disappointing and unprofessional. If you want to make it right, give me enough points for a flight since you completely messed this one up.

The headrest monitors didn't work, and were told.. Sorry we tried. Ok fine. Wifi in the plane. Nope. 90% of the reason I chose them. Okay fine it happens... Turbulence. Not your fault. Fine. Then they "delayed" my bag. There new word for lost. Gotta worry about optics. More than fixing the issues. So much so I had to try and call multiple times to which their stupid bot hangs up on you when you try and get to a real person. Only way I was able to talk to anyone was via text message. And the bot they use for that is terrible. Because of course it is. Finally getting a person. The first time. They found my bag and were going to expedite it because I have MEDICAL EQUIPMENT, I have to have. Sounds great!. Too bad. That's not how it went.

We booked a flight from Detroit to Fresno that had a connection in Salt Lake City. Our flight arrived early from Detroit. As soon as we deplaned, we walked as fast as we could using all available moving sidewalks. In spite of our efforts when we arrived at the gate to Fresno it was closed. The plane was still there but they wouldn't let us on. It was physically impossible to make the connection without some type of powered transportation. Who books passengers on a connection that cannot be made? Very poor. We did get a free lunch as we waited another 6 hrs for the next connection. Ugh!

The last 2 times I booked flights with miles using the mobile Delta app, the reservation system changed my flights between flight selection and payment. The confirmation did not match the flights I selected. I feel tricked. There should be an investigation into the Delta reservation system.

I have never written a bad review in my life, but I was lied to by Delta Airlines. They had to fly me into a different airport due to mechanical problems on my original flight. I was told by the customer service representative the fee for transportation to my hotel which was closer to the original airport would be reimbursed. I submitted a request for a reimbursement and was denied. I was then told to file a complaint, and I was denied again.

Delta lost my bags for 3 days on a recent family international trip and will not reimburse me for having to go buy clothes, toiletries, etc. for the 3 days we were without our luggage. They have totally washed their hands and said it is our issue and not theirs. I am a million miler with Delta and now will not fly with them. Avoid Delta if you travel with checked luggage as they will abdicate all accountability if there is an issue.

I will never fly Delta Airlines again. On my recent trip, I was treated with a complete lack of empathy and respect. As someone with autism and sensory issues, flying is already difficult enough - but Delta made it far worse. At the last minute, they changed the seats I had carefully chosen and paid for, putting me in the middle row. When I called to fix it, I was literally told I was "just a code in the system." What followed was over 24 hours of being passed around, stressed to the breaking point, until I finally got to the gate.

If you buy cheap tickets from them (months before your trip) that's why it's cheap! Delta will resell your tickets to someone else because of high demand and high prices and refunds you your money! And give you a reason as "you're late" while I was there an hour and a half before! And they know better in their policy they don't refund for being late! This company has no respect for their customers! And I asked for an alternative they were like "oh we already proceed to the refund!" What a joke!!

Our luggage did not arrive in Chattanooga from Buffalo, New York. The agent at the Delta counter did not give us claim form and took our information on a piece of paper and said the luggage will be delivered to our home. Later, when I called, I found out it was not scheduled for delivery as no claim was filed. The Delta agent was totally unprofessional nd did not care about the customer. They had our date of birth incorrect in the system despite us telling them about the interface error the agent did not rectify our concerns prior to the flight and had our date of birth incorrect and got delayed in the security check as a result. This is unacceptable.

Flying internationally, you know that lots of unforeseen challenges can pop up. Our check in crew, ultimately including Chris, Lucian, Greg, Lucian and a supervisor, Glenn, worked to track down the paperwork for the extra bag we had purchased using points. Delta is fortunate to have exceptional people like these working for them. They were kind, professional, thorough, and persistent in finding out the issue and working through it. Well done to a superior staff! Thank you so much.

Our flight from CMH to BGI on July 22, we were a party of 5 that had a significant delayed 6 hours at the ATL airport causing us to arrive at our destination 6.5 hours late. Our flight was delayed multiple times due to "weather and air conditioning problem yet we were kept in the plane for several hours. Then as we were finally set to take off it was announced that we would need a new plane. We do not understand why this was not done sooner. 9:36 am: We were supposed to take off at 9:40 am and were were on the plane but delayed due to weather. However it was already hot on the plane. They made an announcement that we were going to take off at 10:21 am. 10:24 am: Getting ready to take off again, it is still very hot on the plane. Did not take off and at 10:48 they announced that there was a problem with the air and they were getting it fixed. It got cooler for 5 minutes then back to being hot.

We have always been loyal Delta customers, my husband is a Diamond Medallion member, and I am a Platinum Medallion member. We have trusted Delta for years, choosing to book directly with them because we believed in their service and commitment to their customers. Unfortunately, our recent experience has made us question that loyalty.

I tried to use my companion ticket from my diamond medallion account and it is such of a scam. The agent booked the wrong day- and the supposed first class ticket wasn’t available- and when I tried to change it to the correct day, shockingly it wasn’t available. The agent was rude and unhelpful! I’ve been a loyal Delta customer for years and it’s clear that the company doesn’t care at all. I will start flying United.

I fully understand Delta’s policy that boarding doors close 15 minutes before departure. However, Delta has a tendency to depart before the scheduled departure time, which means gates are also closing earlier than expected. This directly impacted my trip to New York with my children on 9/22. I missed our first flight (totaling $635.38), forcing me to book a last-minute American Airlines ticket for nearly $1,500. Frustrated, I canceled my Delta flight without thinking through all the consequences, which left me rebooking a return flight on 8/23 at an additional cost of $566.08, even after applying an eCredit.

Recently had a trip to west coast for my birthday with family, have used Delta for many years, but lately the check in has become a little ridiculous, a friend gave me some BBQ spices for my birthday, small, sealed containers, was not only patted down during entry, but also pulled off to the side, everything taken out of my bag, the SEALED containers opened ant tested for 'whatever', my phone was checked, none of their damn business what is on my phone, was given another intense pat down, FOR BBQ spices, really????, people are rude, no smiles, they all look like they are miserable people, will NEVER fly delta again, not the first time there has been 'excessive' pat down, FOR WHAT??? Have never been arrested, no record, because my hair is a little longer, I don't fit in,?? A little racist, I think?

I will never fly with Delta again. I recently took a vacation and had a layover in Atlanta. My layover was supposed to be just over an hour and ended up being over 3 hours with no explanation. I departure gate was changed with no communication of it changing. I just happened to look at the app on my phone and saw the change in gates. Again, no communication about this.

Flight DL 5256 on September 3, 2025. Staff were really rude and not accommodating to the few passengers that were on this flight. The flight was also delayed which I understand can happen beyond their control.

Absolutely careless and unprofessional. Not only they misconnected my flight and I was late to my flight to Europe 30 hr. They lost my luggage for 3 days. Refused reimbursement for Delta negligence. I wish people just boycott Delta. I will like to see how they start testing people who made Delta successful. 100 years, hope not a year longer.

Wonderful customer service. All of the attendees were friendly and very welcoming. Also very helpful and accommodating. Always on time. Can't say enough good things about the professionalism of their team. Keep it up and thanks for the great experience in Fargo and Minneapolis.

Goodbye Southwest, Hello Delta! For 40 years, I was loyal to Southwest Airlines because of perks like free checked bags and open seating. But with those policies gone, so went my loyalty. I decided to try Delta—and WOW, what a wonderful experience! The staff is personable, the operations are efficient, and every single flight I’ve taken has arrived early. I can’t believe I waited this long to switch. Goodbye, Southwest… I’ve found my new favorite airline in Delta!

I was very disappointed with every stage of our overseas trip. Started with 4 hour delay and then our luggage was not put on the flight. Arrived in Amsterdam 6 hours later than expected and waited 3 days for luggage to be sent. Flight home we couldn't check our luggage (was told it was too late) only to be notified 10 minutes later that flight would be delayed 2 hours. Of course, we then missed our connection and had to re-book AGAIN. Each time we were told "technical difficulties". Definitely will not use Delta again.

Wrong terminals listed. Seat that doesn’t recline with dead seat filling on a 5 hour flight. Unhealthy food choices. Two people assigned to the same seat. Then there was the very nasty check in lady at the flight desk checking people in. I don’t know who rained on her parade but she should not be dealing with the public with that attitude.

No meal offered by flight attendant Corina, while she did offered to others. After waiting an hour, she came back to ask me, if I still wanted a meal. I definitely want that this flight attendant, Corina, receive extensive training in how to be a better flight attendant.

Frequent flyer. 4 times in a row, Delta flight was delayed for "mechanical issues." We were rebooked on a schedule that would have us wait through 18 hours of layovers. We only had 1 layover of 90 minutes, and now I had to live in multiple airports for 18 hours with an infant and an elderly parent. Delta clearly cannot live up to their own schedule. Will fly any other airline from now on.

After waiting on the tarmac for over three hours, Delta canceled our flight and attempted to get passengers to a hotel. Passengers waited three hours for checked bags and two more hours for Delta to figure out what to do. It was as if this was Delta's first ever canceled flight. Delta kiosk representatives and customer service phone representatives refused to let us book our own hotel and refused to give us the location of the hotel where they would take us, stating they did not know. The Delta kiosk representative gave a hotel name that simply does not exist and was not the name of the hotel we were eventually taken to in a remote Italian village. Delta promised lunch, dinner, and breakfast provided by the hotel. The hotel only provided a meager dinner and was not aware of the other meals. Delta promised transportation back, but that transportation was not provided.

Worst service ever. My trip was canceled twice and they didn’t want to compensate for my extra expenses due to mistakes. Will never use them again. Reached my kids a day after my scheduled time. I had to pay accommodation and car rental as extra.

An absolutely terrible, unreliable and disrespectful company. The employees must be trained to treat customers with contempt. Just the most recent personal experience: I just spent four hours on the phone trying to get some clarity on a ticket I tried to purchase tonight. After all that time, I got a rude, disrespectful person who identified herself as Cece. She was of no help at all, and refused to terminate the call, because she knew what kind of rating I was going to give her. As I write this, my phone is essentially blocked, because she refused to terminate the call. I have been with Delta for over 35 years and have never been treated with this level of disrespect and contempt. I cancelled the flight after 4 hours of harassment. Thanks for wasting 4 hours of my time.

After I booked my flight Delta changed the layover time in Paris. I was so concerned I called twice to talk about if we would be able to make the connection. After a go around that made no sense I asked, "Why would you offer this flight with this connection if you believe it's impossible for us to make it?" Pretty much the answer was that's all we legally have to do. So not wanting to switch to United at this point we took our chances and lost.

My son and his wife, both traveling under official military PCS orders from Austin, TX to Seoul, Korea, were forced into an incredibly distressing situation due to misinformation and lack of support from Delta Airlines staff. Originally booked on American Airlines, they were turned away because AA does not allow in-cabin pets on flights longer than 12 hours. In a scramble, they approached Delta’s counter where a representative named Ikeysha sold them tickets for a same-day flight via Salt Lake City to ICN. She assured them they could bring all three cats in-cabin—a critical detail for any pet owner, let alone a military family relocating overseas.

Flight from MIA to ATL Sunday 18Aug25: plane arrived late to the gate from ATL. Sitting by the window I saw the cleaning crew board and leave. THEN the gate agent announced a "maintenance issue." An hour later still not boarding. No communication from Delta on rebooking my connection (one hour layover in ATL so it would be missed). Delta chat agent (had to log on to that AFTER already being logged into the app) claimed there were no later flights that day, so my checked luggage would be at the Baggage Service Office (BSO). I reserved a rental car to drive from ATL to MGM (my originating airport).

Dear Delta Customer Care, I am writing to formally express my deep dissatisfaction with my recent travel experience on August 19th. My flight from Mexico was delayed for over 12 hours, and the way the situation was handled was unacceptable. During the delay, passengers were provided only a minimal food voucher that did not reasonably cover the cost of meals for such an extended period. The lack of communication and support from airline staff added to the frustration, and as a result of this delay, I incurred both unnecessary expenses and missed work. When I finally arrived in Atlanta, Delta provided a hotel that was in unacceptable condition, with visible bugs and cockroaches. I felt unsafe staying there and had no choice but to leave at 1:00 AM, paying out of pocket for alternative accommodations.

My husband and I planned a trip to Italy for this coming October back in April. We paid to be in comfort plus and had selected seats 32A and B for the flight from JFK to Milan. In July we received notification of a flight change. The orginating flight from CVG to JFK had a 20 minute time change. In the process however, they gave away our seats 32A and B and put us in the middle section of seats when there was no change in this flight. While customer service rep that took my call was nice, I still would have preferred this change to not have taken place.

Calling customer service from USA during normal biz hours gives you a long wait for a static filled call with a foreign agent speaking very broken English. No escalation possible. Delta greed just wants to force you to upgrade a seat online or go through hell. Their web tech is bad too.

Delta is going down more and more. Late take off, slow getting you off the plane. We just sat through an hour and a half flight and they only gave us water!!! 👎🏽👎🏽I use to only fly Delta but that’s about to change!

Although weather cannot be helped the crew assignments can. After experiencing delays all day due to weather in Atlanta on 8/19/2025 the flight from Atlanta to Columbus, Ohio flt 2786 was a result of extremely poor planning!! Once the flight was boarded, an announcement was made that flight 2786 was going to be delayed because of flight attendants over hours. Why was the plane boarded??? This information was known prior to departure. I’m writing this review as I continue to wait on a hot airplane for flight attendants that can actually fly. I find this to be extremely unacceptable! Customer service was not a priority on flight 2786 on 8/19/2025!! Now I’ll be hoping we get into Columbus Ohio before 12a so I’m able to secure the rental car I have reserved or I’ll be sleeping in the airport until they open the following day. NOT HAPPY!!!!

I cannot log into my account. I’ve reset my password four times. I tried chatting. It’s a robot. When I got a human they couldn’t do anything. They sent me two forms. The first worked. The second won’t. I sent them proof of who I am in the chat. It went back to a robot. I just can’t access my account and can’t login to the app and can’t get my new married name on my account and just can’t get any help. People in person say they can’t do anything. Yeah. I asked real humans at the airport.

If you have booked a flight through delta app and then ii is serviced by an international partner and your an Amex platinum card holder what a joke you will have NO lounge access. Delta does it again. They don’t fly there but will take your booking on another airline then deny you access with a card that they have a partnership with. This airline customer service is a joke. Find another airline if your an Amex platinum card holder. Yet another reason to find an airline that values it hard working customers.

I’d like to say before 8/17/2025 I’ve never had anything negative to say about Delta….Still frustrated a bit so I’ll be very brief. Today’s crew from Houston, Tx to Detroit, Mi did well as usual, all except one… Ms. **, very rude, dismissive, calculating, and unprofessional :/( but that’s okay Lady I really hope your tomorrow will be better. A special ty to Ms. **, you’re very kind and welcoming. Ty so much for being so amazing and smiling while doing so… You go! You rock! Ty for a safe flight Crew. :)

I purchased my tickets through Delta directly and when I tried to check in online or at the airport I couldn’t request or get a seat assigned, at the airport the staff mentioned our seats were not assigned and will get assigned at the gate and when I asked why, they mentioned because our flight was reassigned, I'm not sure what that even means. They kept us waiting until the very end of boarding without letting us know why, after we were called to board as the last two people the flight attendant treated me and my old dad very disrespectfully, she didn’t even care talking to us or saying why this whole thing even happened. I always believed Delta to be the best American airline but no more. I will never fly with Delta again and I don’t recommend at all.

Try having a flight get completely canceled and losing a day of vacation on an outgoing trip and then having a flight cancelled and being stuck due to mechanical issues on a layover on a return trip. On the way out all they offered was a meal voucher and so far a meal voucher on the way back. Just terrible.

Terrible service. On a recent flight our first plane arrived 30 minutes late (no weather or airport issues. This caused us to miss our landing window at the next airport so the flight was delayed over an hour. We then land at the next airport and our connection left 7 minutes prior to scheduled departure. Delta claims they are not at fault because it was a weather related issue, which it was not. They will not pay for a hotel for us and advise that we can sleep in the airport or outside. We book a new flight on a competitor airline and delta refuses to transfer our bags. Fast forward to the next day where Delta said they would deliver the bags to the address we are staying at, hours go by and we hear nothing. We decide to check in and they say the bags could possibly come the next afternoon. Zero help, zero urgency and zero blame taken by them.

I am filing a complaint about the way I was treated by several Delta agents at the ATL airport. My connecting flight was moved up, and my current flight was late. Upon making it to gate E15, the boarding agent was screaming at everyone to go to Delta service as he continued to accept other people and call names to board. I stepped up to ask him why I could not board if he was actively boarding people. He refused to help me and called a TSA. He told the TSA he was behind, but continued to board some while yelling at people and refusing to help. He then assisted a man who was also late and gave him my seat.

Delta is great when they’re organized. Other than that they don’t care to help. Especially when it comes to military, first responder, second responder. If you’re on orders and they’re at fault for a flight or mishap… oh well they don’t want to accommodate. They’d rather gaslight your chain of command into accommodating you when it’s not their mistake. CONSTANTLY delayed. Only wants to give you refunds through credit even if you paid for refundable back to card at the checkout stage. Give food vouchers of only 12$… like bffr. Lies about flights and how long they run. No staff past 9 so you can’t get help with anything. ATL airport is the worst place delta can be at and omg do they hire the most bitchiest people???

My niece is in Europe & was booked to fly home to NY yesterday 08/14. She is at Milan airport and it’s been over 30 hrs she’s waiting due to plane w/ mechanical issues. They haven’t offered her another flight, gave her only a coupon book, and breakfast. When you call you wait on hold over 25 mins and then get disconnected. There is no customer service there, no other flights for her offered, no other food given, and NO information given to her or other passengers on updates. Delta you NEED to do better!!!! This is unacceptable the way they’re handling this issue. This incident has made my decision on booking Delta again!

I fly at least once a month on various airlines for work. My experience extends out of Dulles Airport and Atlanta. Delta is almost always delayed. Theirs service is subpar compared to other airlines. For US carriers I can't stand flying on this one the most.... So if you plan to fly DELTA have a backup plan if you have a connection.

I went to NYC with my brother and dad to see a Yankees game. Sunday we were at the game, and Delta notified me mid game that our flight home was cancelled. They provided no explanation, and no other flights were available. I didn’t hear a word from them about why it was cancelled until a month later. We ended up renting a car and driving from LaGuardia airport to Rochester, NY, where we live. Delta only refunded me for the cancelled flight home and provided no compensation for the $250 rental, gas, or because we were inconvenienced and drove 6 hours. I will never fly Delta again.

This airline has no respect for your time. They have constant delays, I was on a flight 1892 that had to land at an airport that was 7 minutes closer then what would have been, my final destination. All because they have better capability to fix the plane in that airport. They were more worried about the plane then the passengers. We flew 160 miles to the best location for them to fix the plane. They canceled both my flights, and didn't pay for any hotel expenses, extended rental car expenses, and they don't pay if you miss work. I will forever try to fly a different airline.

3 cancelled flights in one day, Missed a wedding. At suggestion of their agent, drove 2 hours from Cleveland to Columbus to take last available flight to Atlanta, only to have it cancelled after we arrived. One cancellation was " weather", the other 2 cancellations were in words of their agent (who denied us reimbursement for expenses) "due to staffing issues".

I’m extremely disappointed with the customer service I received today. My flight from MSP landed in SLC, and my connecting flight to ONT was already boarding. Despite arriving at the gate at 2:47 PM, and knowing that boarding was scheduled until 2:55 PM, the flight departed without waiting for me and another passenger who were both on the same connecting flight. To make matters worse, I checked and saw that the flight arrived 18 minutes early—so there was absolutely time to accommodate us. Yet, no effort was made to hold the gate or communicate with us.

So on airlines you are allowed a carry on and a personal item which is what I exactly had - They made me put my carry on under the plane because not enough room on the overhead? I explained to them I need to catch a shuttle and the timing won’t work if I can’t put it in the overhead- They didn’t give a damn and guess what? I was late for my shuttle. It states a carry on and personal item - it’s upsetting because you do what you need to do for a carry on and they pull that on you! Delta can kiss off!!!!

My recent flight from Huntsville to Atlanta was delayed, and even though the pilot made an effort to speed up the arrival, the experience still ended poorly. After landing, the ground crew left us waiting nearly 20 minutes just to open the door. When I complained, I was told there was “no staff” and to call Delta. It’s clear Delta is focused on profits over service. In Georgia, they underpay staff, which results in poorly motivated workers and low-quality service. Delays are extremely common with Delta, especially through Atlanta. After this experience, I will be switching to American Airlines or Southwest. No more Delta for me

I went to the airport in Springfield MO looking to get my son, a minor, a ticket and this airline had the best prices and the girl Joslynn Joe was amazing. She was so patient, so help and so kind. I was so blessed. She definitely deserves a reward for her help and she presented this airline beautifully

I had a very disappointing experience with Delta Airlines. On our recent flight, my children—ages 4 and 6—were not seated with us, despite our efforts to request seats together ahead of time. When another kind passenger offered to switch seats so I could sit next to my child, the flight attendant became noticeably rude and told us to return to our assigned seats until the aircraft doors were closed. The tone and attitude were completely unnecessary, especially in a situation involving small children who shouldn’t be expected to sit alone. As a parent, this was incredibly stressful and frustrating. I expect more empathy and flexibility from an airline, especially when it comes to the safety and well-being of young children. Delta needs to do better when it comes to accommodating families.

My family and I flew to Orlando Florida on July 4 for a family cruise to the Caribbean. The original return flight with Delta airlines was on July 12, 2025. After the flight was delayed three times that day, it was canceled until the next day, without any explanation. I spent three hours on the phone that night with customer service to rebooked for the next morning. This threw our schedule off, between going back to work, parking rental, car rental, dog sitter and all.

Our flight from Japan to MSP was delayed by Delta for 2 hours. That caused a connecting flight to be missed. We had to wait 6 hours with 12 people traveling. They wouldn’t issue us boarding passes and said we had to wait. After waiting 'til 25 mins 'til boarding time, the agent at the desk tries to say it was because of the class of ticket we got. We had originally paid extra to pick our seats to sit together but their delay caused this whole thing and she has the audacity to say it like it was our fault. This is why we don’t fly Delta. Customer service stinks!!

So when booking a flight using their app, they allowed me to book a rt fare that was sold-out! I paid $580 not knowing I was on standby which I don't like to chance it. Because I wanted to change or cancel this, I had to pay even MORE! So I was out the money without the flight. Also I googled Delta and was told I could change or cancel within 25 hours after booking. I was not able to because I did not buy a certain type ticket. This was not in their description I read.

My wife and I booked separate flights to Fresno coordinating our return flight to Boise because I was in Tulsa and we needed to meet in Fresno for family emergency. We missed the return flight coordination and she was on a much later flight back to BOI. With 3 minutes to board, while handling boarding duties, Elias switched her flight and sat us together because he “recognized my wife’s stress.” He was right we had just come from helping her 80 year old father with her mom who had just been diagnosed with dementia. This was a tough trip and to not fly together with another 2 hour layover for her would have been brutal. So, thank you Elias and thank you Delta for empowering him to make that call and happen for us!

I love Delta's customer service! Whenever I've had an issue, their team has been consistently helpful and kind. It's always easy to connect with someone, whether I'm texting, chatting online or speaking with an agent at the airport. They always seem happy to help, which makes a huge difference. And you guys are always so knowledgeable!!! Thank you, Delta, for the great service! ❤️❤️❤️❤️ I'm making this review because I want doctor to know they have really good employees. I know they're treating the employees very well and everybody keep up the good job. 🥰

I was scheduled for a flight out of Los Angeles to New York on June 19, 2025 at 9:30 at night. The flight was delayed an hour and then another hour and then another hour and finally had 1:20 a.m. in the morning the flight was canceled. By then all of the food courts and stores were closed. There were no more flights leaving the terminal and I called five different hotels that would not accept a late short stay so at age 74 and alone I had to stay in the airport, which was cold. I contacted Delta airlines regarding the situation and I was sent an email of apology and nothing else. I was not compensated for my flight. I was not offered Delta sky miles as an option I wasn’t given anything just, I’m sorry. I usually fly 3 to 10 times a year. Now I have to remove Delta as my preferred airline

If I could leave 0 stars I really would. I’ve been flying with Delta since I was 12, I'm even a Delta member but the flight that I went on today in the morning while boarding was a horrendous experience. Horrible customer service from their own supervisor. Everyone that was working was trying to help the customers except their supervisor. She’s supposed to lead and she was even pushing, verbally fighting, and harassing customers. I said she could have a better attitude and she threatened to kick me off the flight. Very horrible service.

Wish I could give Delta negative stars, but I’ll settle for just one. Worst airline there is…period. Never on time, delays trips that they know they will later cancel, and now (my personal favorite) DOESN’T SEND NOTIFICATIONS UNTIL THE LAST MINUTE! So Delta will wait until the last possible second before telling you that the flight was delayed. Instead of telling you while you’re at home, Delta will try and “make up the time” in the air before ultimately notifying you of a three hour delay while you are sitting at the gate. There’s a reason why #Deltasucks exists — it’s because Delta Sucks!

I was scheduled to travel with Delta Airline DL1677 on 17Jun2025. Yet it was delayed multiple times and eventually cancelled. I was rebooked for the second morning which required a 5am departure (3am morning call). Guess what? Not a surprise at all, the rebooked flight was again delayed by 3 hours. After much communication with Delta Customer Service, Delta acknowledged that my experience was unsatisfactory but refused to compensate my overnight hotel cost, Uber, as well as the meal. Delta only issued 5000 points to my account which can't be used by any means. The Delta Customer Service stated the cancellation was due to a weather condition but was unable to justify it. What a convenient reason to shift responsibilities and avoid compensation. Will try to avoid Delta by all means.

Delta customer service agents are somewhat nice and professional but my god are they incompetent. They don’t know the first thing about working with WestJet tickets so pass on any ticket that flies WestJet. They don’t know how to work their own systems and act with zero sense of urgency. They are fine giving you no solutions and sending you on your way, hoping for the best. I will never fly this airline (WestJet or Delta) ever again.

After they asked for 15 volunteers to gate check bags, they just decided to force the last two zones to gate check our carry on bags. There was a ton of empty space for carry on bags. I hate flying Delta! There is zero consideration for their customers!

I had been an avid Delta flier because it was one of the best airlines out there. Unfortunately, the quality of the airline has declined while their prices have increased. Delta has reduced the amount of benefits a SkyMiles member gets unless you buy higher priced tickets. The flight attendants don't provide service or make announcements when service is being paused. They also spend more time chatting and fraternizing than walking the aisles. Flying through Atlanta has not improved as Delta still has connecting flights as far away as possible and the crew for flights there are rude. It would be best to avoid this airline as much as possible.

I'm astounded by the increase for pet in-cabin being raised from $95 one way-to $150 one-way. You lowered this fee from $125 to $95 just a few years ago. $300 for a round trip is a crime. Having a pet in cabin is no different from having a free backpack under the seat in front of you. I've brought my pets on Delta flights since 2017 and never once had a problem. All of this being said, I hope to never have to use another airline. Yes, I've had some delays or other issues, but Delta always makes it right. If it wasn't for this fee increase, you'd get 5 stars. This pet fee increase is ridiculous! There is no reason for it!

Delta has the worst customer service and I had worst trip experience I have ever had in 25 years of traveling. Will never fly with airlines again. They have lost a customer for life. Booked a trip from San Francisco to Knoxville. Got stuck in Atlanta. Delta loaded us on plane which was broken the day before and had us sit for over and hours with no AC and had over 200 passengers cooking. Then unloaded all of us then made us wait hours before canceling our flight, told us they would pay for reimbursement for hotel or car which they did not. When it came time to reimburse us their airline blamed it on us. Cancelled our return flight, lost our bags. Pretty much everything went wrong. They take no accountability.

I am absolutely disgusted by this insensitive airline and agent Joanie. I suffer from anxiety and along with my medication, I had a weighted vest and fidget accessories. I was told my carry-on had to be checked in. I tried explaining why I needed my bag but Joanie shut me down without hearing anything. Upon boarding the plane, I was greeted with at least 7 overheads that were not full. (It was more like 9) The flight was horrible because I had nothing to calm me down. Shame on Joanie and Delta for treating the passengers who keep you in business as rotten as you could be. On top of that, my suitcase was damaged and again, no one from Delta showed any compassion.

On a recent trip to MSP from MCO my flight was delayed by 1 hr which was reasonable. However on my return leg a scheduled 1 pm ended up being delayed for 5 hrs. Instead of replacing the plane that was overheated, they kept us for 5 hrs waiting. What happened to decency?

I have flown Delta for the last time. I always book through the Delta app. I book 2 first class tickets and when checking out I had a $1965 total. When I received my card statement I had been charged $2910. I contacted Delta and they were unwilling to make any refund for the overcharge. I will not give my money to a company with such dishonest business practice.

This is my recent travel frustration regarding the check-in process at Phoenix Sky Harbor International Airport while traveling with Delta Airlines Flight 546 from Phoenix to New York-John F. Kennedy on June 3, 2025. Despite arriving well in advance, I encountered significant delays due to long queues and inadequate staffing. Although I scanned my passport at the kiosk, confirming that I do not require a visa to visit India as a citizen, I was still directed to an unnecessary queue for a visa check. I was in a queue for 30 minutes when I reached closer, they redirected me to the end of a different queue, showing no respect.

(And definitely doesn’t care once they strand you.)

Delta airline consistently ranks high for me, Except when they transfer me to their codeshare partners. Every time that happens it become clear that the other airline's customer care is subpar. They treat you like an afterthought. If you Paid for a higher class ticket they consistently seat you in a cheaper class claiming that the flight is oversold.

After Delta ruined two (!) of my trips in a row for no fault of mine whatsoever I can assure you that I will never fly Delta again, ever, no matter what. The level of absurdity of what has happened both times is nearly unbelievable. I won't bore you with details, but if you don't want both - your trip and your luggage - ruined - stay away from Delta. Don't say I didn't warn you.

I am a multi-year Diamond Medallion and keep hoping Delta will improve. But they continue to find ways to disappoint and blame everything and everyone except their own incompetence. Old aircraft, crews who are allergic to customer service, no reliable information, and the list goes on.

Began in RDU to ATL with an 45 minute delay in the terminal. Once on the plane, the pilot announced a 45 minute wait on the place before we could take off. 7 minutes before takeoff the pilot announced that 1 customer wanted to get off because he was afraid he'd miss his connection. We went back to the terminal and 10 others decided to deplane causing them to deplane the entire aircraft - wait 30 minutes to refuel and refill the airplane. Because it was evening, by the time we reached ATL, every customer missed their connection. It took Delta 45 minutes to send vouchers for food and hotels. An entire plane was stranded because Delta honored 1 nervous flyer over every other ticket paying customer. Had the issue been medical or family emergency it would be understandable. Who's running this nuthouse?

If you are flying out of Boston, the E gates require a shuttle and you will miss your flight, even if you make it through security over an hour before takeoff. Delta is unaccommodating, and uncaring that you will miss your flight. They tell you they can't help you, and send you on a wild goose chase from gate to gate, until you find an unattended Delta phone bank where you can talk to a representative. By this time, you still have half an hour before your flight, and they are still unable to help you get on a plane that day, even before sunrise.

I am currently waiting for my flight that is at least 3 hours late. I have flown a lot over the years and this is definitely one of my top 5 worst flights and this time there was no excuse for weather. There was an issue with a sensor that they didn’t notice before boarding or leaving the gate. We then proceeded to wait on the tarmac for over an hour. The staff tried to be nice but didn’t give food or water.

Our round trip DELTA experience is awful as we sit here on plane for 2+ hours due to aircraft maintenance, then the luggage loading issue, then the ramp movement issue and NOW THE CREW TIME OUT AND HAD TO LEAVE THE PLANE .... Will be canceling my AMEX DELTA REWARDS card because this sucks. Incompetence, unfair handling of customers- 2+ - no water, ZILCH.... There is something seriously wrong with management, maintenance, competence.

I’m a retired Veteran of 30 years in the Army. This was the first time that I was told that I needed to pay for my luggage. I never had in the past paid for my luggage. I was told it was for active duty only. I told them it was not only for active duty. I even showed them the policy on the website. They need to either train their ticket employees about policy or change their policies on the website. I paid the fee both ways $70.00 dollars. If you are living on a budget it makes a difference.

Our Delta flight from Rome to Atlanta was delayed by more than two hours, causing us to miss our connection to Phoenix and triggering a cascade of issues: lost work hours, extreme physical and emotional exhaustion, and over four hours of waiting before we could rest in a hotel. But the worst part wasn’t just the delay — it was the lack of support on the ground once we arrived in Atlanta. The airport, while massive, was utterly disorganized and chaotic. There was no guidance, no staff assisting stranded passengers, and no clear signage or instructions on what to do or where to go.

Twice I was told my bag would be delivered to an address and both times they changed their mind and decided that I had to pick up the bag from the airport but did not let me know, so now I have to pay for it to be shipped from Atlanta GA warehouse!

I can’t believe Delta is celebrating 100 years and is still operating in shady practices by overselling flights, causing delays, major disruptions in people’s plans, and losing luggage. This is not excellence and I remember why I went from booking Delta for every flight to booking maybe one flight in the last 4-5 years. It’s obvious that their customer service is not at the top of their priority list.

My flight from FFL to IAH scheduled on 6/16/2025 at 5:30 am, for my wife, my 3 kids and myself, got an email at 3 am from Delta that my flight got canceled, called Delta customer service to get a new flight. They found us a flight next day, Representative told me that Delta will cover the hotel stay for 1 night, food for the whole family for 1 night, and transportation for 1 day. All I have to do is to keep all the receipts and then go to delta website under reimbursement to upload all these receipts and they will send me total of my receipts.

This airline doesn't understand time. We book flights Las Vegas NV to Fairbanks AK round trip. Every plane was delayed. The start of trip had to change time due to not making connections. Very stressful. Will do everything to avoid flying with them again.

I purchased flights for my mother & sister from Atlanta to Huntsville. Original flight was to depart at 8:30p on 07/11. 1 hr & 45 mins prior to originally scheduled time of departure, they received notification of flight delay. 1 hr later, the departure gate was changed, & they did not receive any notification of this change. Following the gate change, there was another flight delay, & when my mother approached the gate desk clerk, she was directed to an incorrect gate which caused her to miss her flight.

Proud platinum holder since 1996. Please reconsider your partnership with @Delta. Where do I begin? Well, let’s revisit the @delta NIGHTMARE folder on my desktop. Said folder contains screenshots of chats with “customer service” as documentation. I will try to condense the back and forth to make this review as pithy as possible. I am not one to leave a negative review, trust. However, this experience has more than warranted subzero commentary. Three weeks ago, I booked an international flight (to London) through Delta. One. Flight. SOMEHOW I was magically booked on THREE different flights, all with different confirmation codes. A few days later, my credit card was billed upwards of $3,600 for two of the flights. (One magically went away.)

In May 2025 Delta Flight Attendant Tatum ** was arrested in Douglas County for a DUI. I have been a passenger on one of her flights and questioned her ability to perform her job. Delta may need to vet their crews prior to scheduled trips.

I consistently fly Delta and am a Gold Medallion member. Recently, however, their flight delays and customer service has been atrocious. We booked a flight three months ago in first class. It was changed three times leading up to the departing flight. On the return flight, it was changed twice prior to the day of, and then delayed twice on the day of the flight. This is twice in a month where we have had to rent hotel rooms due to arriving at 2 am. Of course, Delta does not accommodate or reimburse any of the additional expenses. Their customer service has gone downhill lately, and I am considering moving our loyalty to a competitor.

I would like to draw the attention of Delta Air Lines' valued clients to the concerning anger management issues and hostility exhibited by Kat **, an international flight attendant. During my recent encounter with Kat ** in New York, I was subjected to Kat's unprofessional and distressing conduct. Her vindictive behavior not only tarnished my experience but also resulted in substantial financial losses for me. I hope Delta addresses these concerns to ensure a better experience for all passengers.

I am a brand loyal customer with Delta and have Silver Medallion Status. Usually, my experience with Delta is okay, but yesterday's trip was a complete disaster. Our first leg, from Halifax to La Guardia on Endevor (Delta's subsidiary) was fine, with a pleasant pilot and flight attendants. But once we landed in LGA, things began to fall apart quickly. First, our 6:00 p.m. flight was delayed several times, finally departing around 8:55. Apparently, this was due to "late equipment with air traffic flow." Delta doesn't compensate in this case "for being out of Delta's control." (I'd like to add that poor mismanagement of equipment, which is what happened, is absolutely within Delta's control.)

Dear Delta Airlines Customer Service, I am writing to express my disappointment and frustration with the service I received from flight attendant Jenayl on my recent flight. Despite my polite requests, Jenayl (flight attendant) was unaccommodating and rude, particularly when handling my carry-on bags containing essential medical equipment for sleep apnea. Although there were empty seats available in business class and other areas, she insisted that I check my bags, which was distressing given their importance. Her behavior was further exacerbated by her confrontational approach in front of other passengers, suggesting I could call the authorities if I had issues. I found this treatment unacceptable. I would appreciate it if you could investigate this matter and provide guidance on how to ensure that passengers are treated with respect and understanding in the future. Thank you for your attention to this matter.

I am so disappointed in Delta. They just don’t care about their customers. On a recent trip abroad I had a layover at JFK. Once we arrived at JFK we were told we couldn’t land (air traffic control issues, not sure why the flight even took off because they delayed it 3x so they had to have known there was an issue) and were told we would run out of gas before we could land so they diverted us to Detroit. Once we were over Detroit we were once again told we couldn’t land. We were then sent to Ohio and left on the runway for over an hour before they re-fueled us and sent us back to JFK. Here’s the thing….stuff happens. My issue is the way Delta handled it. We were on that plane for over 10 hours! They gave us 2 drink services. NO food. Then, when we finally landed at JFK it was 1:30am. Obviously we had missed our flight out and were auto booked on another flight…scheduled for 16 hours later.

We supposed had left Thursday 10th at 1:30pm due to plane having brake issues we were told it couldn't be fixed right away. Without help from staff we decided to see if we could catch another flight. We finally landed in Atlanta to get rude customer service from Delta staff. They found a motel that was not up to part. So we found one further out. We returned Friday morning to find out our flight will be at 9:20pm. We are buried a veteran and the wife of veteran more than likely won't even make the service. Due to brake situation. Saturday the 12th is service and we're still sitting at the airport. We have no suitcases or I medication. I advise anyone not to travel with Delta. They need customer service training.

On my flight last night, msp-tpa, I was very impressed by Veronica and her crewmates. Courteous, helpful and a smile always there. First time I was asked if my service dog would like some water! They definitely went the extra mile to make sure we were taken care of.

Horrible customer service. Can't multitask to provide a simple seat request here in Tampa. I understand flight delays, now 5 hours but it isn't that difficult to give a seat assignment. I have been waiting in line and she has been working with another customer for over a 1/2 hour. Meanwhile the customer is in her cell phone when I asked just to get a seat on the flight and Jessica barked at me that she is working with another customer. It takes 2 secs to provide a seat.

I must express my disappointment with my recent experience on Delta, which was one of the worst I have encountered. We paid a premium for a superior seat, but this proved to be a misstep. The manner in which I was treated by the staff made me feel extremely uncomfortable. Regrettably, I have had prior experience flying with a case, and the staff never demonstrated any concern. When I attempted to use the restroom closer to my seat due to a foot injury that made walking to the back difficult, I was denied access. On top of everything, the TV never worked, and the solution was to move seats, which would have required me to sit away from my husband. On top of everything the food sucked!

Looking at our connecting flight after running here and they won't let us on even though the plane is still sitting there!!! The crew on our previous flight didn't give priority to close connections. It is not enough to just say it. Previous experience with other airlines is they have people raise their hands if they have a close connecting flight and let those people off first. My mother was on the airplane waiting for us. I am so frustrated and upset with the way Delta conducted themselves.

Had a return flight from Knoxville TN (TYS) to MSP on June 17, 2025 at 545 p.m. Flight was cancelled. Rescheduled for June 18 at 8 a.m. Rescheduled 3 times and cancelled again on June 18. Could not get another flight until Thursday. Got a refund, rented a car and drove 15 hours to Minnesota as I had appointments on Thursday and didn't know if flight would be canceled again! Delta refused to pay for rental car fees. End of Delta for this family.

I recently flew from Chicago O'Hare to Minneapolis, and even though it was a short flight, it was truly one of the best experiences I’ve had in the air. It wasn’t just that I was upgraded to Comfort Plus (though that was a nice surprise!). It was the kindness and professionalism from start to finish that stood out. The gate agents at ORD were incredibly friendly and helpful when I had a question. On board, all three flight attendants were wonderful. One small touch that made a big impression was the little red stuffed animal on the snack cart they called “Robbie.” It added such a playful and fun time to the service and made the cabin feel more joyful. Thank you to the whole crew for making such a short flight feel so special. This kind of care and energy is exactly why I keep flying Delta.

Heading to Tokyo today, 7/7/25 at gate S16. Gate attendance announce to have passport in hand, EXCEPT FAMILY; so I decide to hold all 4 passports. Although I was screamed at to not do that; it was uncalled for, disrespectful, and unnecessary. I mentioned I am traveling with a family; this ** guys was not having it; once again screamed at me to break the passport; wtf! STOP WITH THE DAMN DISRESPECT!!!

Tried to book flights. Went to pay, both times got sorry can’t complete, back to search flights again. Price I picked gone. New price higher. Again same results. Quit after 3 tries. Later went on to app and I booked both my first tries😡. Cancelled both. Now need to wait for expensive refunds. Spent most of morning with this. Booked now thru 3rd party. Terrible experience. Btw 46 minute wait time to get help. Also can’t use accumulation of miles unless covers all tickets. Like flying Delta, just not a good working app or customer service.

Best Airlines we have from our city. Flawless and goes above and beyond in need. Customer service is excellent. If there is any flight change from Delta's side, customer service strives to provide the best service I need and they fulfill their commitments. Thanks so much for exceptional service.

Very rude and not knowledgeable, tried to pre-order with my two-year-old and 6-year-old with autism, and was told very irritably that it wasn't time for us to board despite a confirmatory email to support boarding.

Bought a ticket online. Paid and authorized it using my Wells Fargo card. Received an email with receipt and flight itinerary. Couldn't pre check in on app, selfhelp kiosk said to get assistance at desk. At the desk they said my money was fully refunded because it was flagged as suspected fraud. Up until the gates closed I was still getting notifications that I needed to check in. Missed the flight. I am now hoping to get my refund so I can book with United because Delta is horrible.