Direct Energy
(844) 894-2767
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Direct Energy

(844) 894-2767
toll free
Call now for more information

Consumer Reviews and Complaints

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Direct Energy

Hi Joyce! We are pleased to hear that you have seen a savings while being with us. Also, we want to thank you for recommending us to your friends and family. That is awesome! Feel free to reach out if you need anything. Have a wonderful day. -Cole

Original review: Aug. 19, 2017

I needed electricity so I went with a company that's in the area. At that time, Direct Energy was one of the few here. I interacted with their people each time I renew my deal with them and I appreciate all of them. I'm saving at least $50 a month and there are only three people in my house so I really like that. I've had Direct Energy for as long as I've lived in Cady and I have always been pleased with them. I've also recommended them to others.

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Direct Energy

Good Morning Christa. Thank you for the positive review. We appreciate you taking the time to provide feedback. We are happy that our services are helping you save and our representatives are providing great customer service. Please let us know if you have any questions or concerns. You may send all inquiries to dedigitalcare@directenergy.com. We hope you have a wonderful week. - Best Wishes, Samantha

Original review: July 13, 2017

A lot of our friends had told us about Direct Energy, and they're great because when I was with one other provider, my bill was three times what mine is now. I like their different promotions, and every interaction I've had with their team has been very helpful. I called one time because one of my bills was higher than it'd normally be, and they told me that my plan had expired so I renewed it. They walked me through everything and explained everything. Working with Direct Energy is very helpful. It saves money.

2 people found this review helpful

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Direct Energy

Good Morning Tracy. Thank you for your great review. We are very fortunate to have you as our customer. Please let us know if you have any future questions or concerns. We are happy to answer any questions you may have. Have a wonderful day! - All the Best, Samantha

Original review: July 13, 2017

Everything is perfect with Direct Energy. I’ve had it since 2006. When I forgot to renew my contract, my kilowatts went up. I got on it and then they did the difference for me. The customer service team was precise and knowledgeable.

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Direct Energy

We are always here to help, Glen. Thank you for being a valued customer of ours. Don't hesitate to reach out if you need our assistance again. All the best, -Jane

Original review: June 3, 2017

I've been with Direct Energy for seven years. When I get the one company, I try to be with them instead of switching back and forth to anybody. Direct Energy hasn't done anything wrong so I stuck with them and I’m glad I did. Everything has been good with their representatives too. One time, I couldn't pay my electricity on time because I've been getting no raise. They helped me out and told me what I needed to do which I did it. Everything has been great and if I had to do it all over again, I'd go with them again.

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Direct Energy

Thank you Christi. We really appreciate you sharing your personal experience. We would like to thank you for being a valued customer and want to let you know that we are always here if you have any questions or concerns. All the best, - Cole

Original review: Sept. 14, 2017

I did an energy comparison online on different companies. The first thing that appealed to me about Direct Energy was, at the time, they were offering a free Nest controller at sign up. They also had a really good rate. The second contract we did with them, they weren't offering the Nest but we still thought the rates were competitive. My interactions with their team were good. They've been proactive. They’d call me before I even had to call them.

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Direct Energy

Corey, we appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We apologize that your experience was less than exceptional and hope that should you need us in the future we will be able to provide excellent customer care for you and your family. Please let us know if we may assist you with any specific questions or concerns on your account. All the best, - Cole

Original review: Sept. 13, 2017

Direct Energy came up on the search we did at that time. Their rate was better compared to other providers so I went with them. But when I re-renewed, I called and asked some questions about the rate. It was very difficult to get answers to those questions. The reps are not knowledgeable. I ended up calling four different times, asking different people and getting different answers. They eventually gave me a document that I was able to read. Reading the document showed which person was right. They could further improve on their customer service.

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Direct Energy

Thank you, Eddie! We are pleased to hear that you have had a good experience being with us. We understand how saving money is important, so we are happy to see that you are saving while being with us. If you need anything feel free to reach out. All the best, -Cole

Original review: Sept. 12, 2017

I had TXU in the past and Direct Energy is much better because my bill is cheaper and I don’t have a lot of outage. They’ve also been very friendly and they have great customer service. The experience has been really good.

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Direct Energy

Thank you for your review, Ruth. Customer feedback is very important to us! Don't hesitate to contact us if you have any questions or concerns. Thank you for choosing Direct Energy and have a wonderful day! Thank you, -Cole

Original review: Sept. 11, 2017

I previously lived in apartments in Garland and they have their electricity provider that we had to use. It's the first time I had to choose my own and my brother was shopping and we liked Direct Energy's price. I had good interactions with them and I've been happy with Direct Energy.

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Direct Energy

Hi Dianne! We're so happy we've been able to keep you as a customer for the past couple of years! If you ever have any questions or concerns about your account or our services please let us know! You may message us here or email us at dedigitalcare@directenergy.com. Sincerely, - Henry

Original review: Sept. 11, 2017

I’m very happy with Direct Energy. One of my neighbors told me about them and that they’re a good one. Since I signed up a couple of years ago, the bills have been lower than before and have been about the same. The apartment is all electric, so going with Direct Energy was the best thing I ever did as far as electric goes.

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Direct Energy

Hi Betty! We want to thank you for sharing your feedback. We apologize for the confusion with missing the letter reminding you to renew. Anytime you have a fixed rate that is about to expire, we send a letter to notify you of this in the mail in advance so you may then contact us to renew to another fixed rate plan. We would like to review your account further to see what happened with the letter we sent you. Please message us your account number and address so we can investigate this further. Thank you, -Jane

Original review: Sept. 10, 2017

We're all set with Direct Energy for our energy service. We've been with them on and off for five years and we changed over to another energy provider for a little while. Compared to other services that we've used, they have lower rates. It was easy to sign up with them and renewing with them was also easy. After the term of our contract had ended, we could renew with them again at their lowest price. I've had great interactions with the team at Direct Energy. The reps were willing to help and I haven't had any problems with them. They keep me posted on my bill and send me notices in the mail to let me know what my payment is. The only thing that didn't highlight their services is that I didn't get notifications of price increases and I didn't know when the cost was going to go up. So, I had to keep track of the cost and notice that on my bill myself, then I needed to call and tell them when the cost was getting high again.

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Direct Energy

Hi! We're so happy we were able to provide you with savings. As well we work hard to train our representatives so we're pleased you had a good experience with them! If you have any questions or concerns you may private message us here or email us at dedigitalcare@directenergy.com! Thank you, - Henry

Original review: Sept. 9, 2017

I'm satisfied with Direct Energy and I haven't had any problem with them. I use them for gas and I went with them since they were going to save more money. The reps answered questions and they seemed to be personable. Using Direct Energy has saved me $20 a month and I'll continue to use them.

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Direct Energy

Thank you for the great rating, Matthew! We are pleased that you found cost savings with Direct Energy. Please let us know if we can assist you in the future! Sincerely - Elaine

Original review: Sept. 8, 2017

Direct Energy came to talk to us if we were interested. I looked into other providers but their prices were lower than what I'm paying for the gas and electricity so I picked them. I've had them for a little while now and the Direct Energy team was pleasant to talk to. They were nice. And since having the service the bills are a little bit lower but only a few pennies difference. I have to monitor the rates to see what's going to be better.

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Direct Energy

We appreciate your feedback, Rene! We aim for excellent customer satisfaction, and are happy to hear you successfully transferred service to your new address with no impact to service. If you have questions going forward, you may reach us at dedigitalcare@directenergy.com. Sincerely - Elaine

Original review: Sept. 7, 2017

I'm getting a better price with Direct Energy so I went with them. I had been with my previous provider for 25 years and I'm looking to save money. Direct Energy also seems to be fine including their service. At one time when I was changing residence, there was an issue where they told me I needed to do a new contract. And I talked it out with their person and they finally figured out a way where I could just change the address and continue with my same contract. I wanted to continue even if it's a couple of months but didn't want to renew it because I have a two-year contract now. But after two years if I wanted to, I'll change. And I also have an option of giving them a 30 days notice then I could change. The experience was good and I recommend them.

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Direct Energy

We appreciate the 5-star rating, Arnold! With so many choices for your energy needs, we are thrilled you Chose Direct Energy! We have terms to fit every need. Have a super day! - Elaine

Original review: Sept. 7, 2017

The other neighbors in the area told me about Direct Energy and with this company, I had some choices. I also liked their price and so far, I've had a fast and easy experience with them. Once a year, I call them to renew and their reps were nice and good. But it’s a bother that I have to renew my service every year.

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Direct Energy

Thank you for the wonderful review, Crystal! We are so glad we have been able to help you with your energy needs. If you have any questions going forward, please drop us a line at dedigitalcare@directenergy.com. Have a great day! - Elaine

Original review: Sept. 6, 2017

I’ve been with Direct Energy for five years now and I’m completely satisfied with my experience. I had a previous provider and when compared to Direct Energy, they're crappy. I like Direct Energy's customer service a whole lot better. They're a lot nicer. Direct Energy also finds me the best of anything. I even get a notice in my mail telling me when my services are due for rating and everything. Direct Energy is the best supplier one can have. I saved tons of money working with them and life’s been great.

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Direct Energy

Hello Herbert! Thanks for your review! We're thrilled that you are enjoying the cost savings! We look forward to continually providing you with excellent service! Sincerely, Elaine

Original review: Sept. 6, 2017

I have been telling friends about Direct Energy as it surely helped with my heating bill. Their rates are better than some of the other people who are trying to upset them. I’d still stay with Direct Energy. They have the best rate for what I consider optimum savings.

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Direct Energy

Thank you for leaving us a great rating, Kristin! We are so glad you had a positive experience renewing your contract. Out goal is to provide competitive pricing with offers that fit your needs! During the extreme conditions brought about by the hurricane, we continue to support those affected to the best of our abilities. We are here to help answer your questions. You may reach us directly at dedigitalcare@directenergy.com. Have a great day - Elaine

Original review: Sept. 5, 2017

I've been with Direct Energy for several years. They were originally with the condo when I first moved in, or with my previous location. They were referred to me by the apartment complex I've started with. The Direct Energy team was helpful when renegotiating my bill whenever my current incentive was expiring, and trying to see what was available that I can lock in for an extended period of time and at a respectable rate. It’s very nice.

I just renegotiated another agreement and it’s for two years. It’s a slightly higher electric pricing, which was a little unfortunate but the incentive is that I have free weekends for Friday, Saturday, and Sunday electricity use through the duration of the agreement. And I like that part of the package. So far, I have no complaints with Direct Energy. I’m not seeing any lack of service or poor service. Everything’s normal. We have this big hurricane coming through now, though, making landfall today going into the weekend. And it will be interesting to see how the service is after that. All in all, my experience with Direct Energy is very satisfactory.

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Direct Energy

Michelle, we appreciate you taking time out of your day to tell others about your experiences with us! We are pleased to provide you with a plan that can save you money. If you have questions in the future, please reach out to us at dedigitalcare@directenergy.com. Have a great day! - Elaine

Original review: Sept. 5, 2017

Price was the reason I chose Direct Energy and I would be happy with them as long as they keep the bill down. I would definitely recommend them to a friend. I did recommend them in the very beginning because there is really good savings. However, I do see that the bill goes up because of the price that they pay. But other than that, everything's good.

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Direct Energy

It's great to hear from you, Crystal! We appreciate the great review, and are pleased to learn that our agents have always been helpful and provided the service you needed, when you needed it! We look forward to serving you in the future! Have a terrific day! Sincerely, Elaine

Original review: Sept. 4, 2017

I kept Direct Energy all these years because I've never had a problem with calling. I’ve talked to the reps a lot of times and the interactions went very well. They listen to what I have to say and answer all my questions. If I call about an issue, they always try to help me solve it. Their service, through the beginning, is much better. It’s been really great being with Direct Energy and I will recommend them.

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Direct Energy

We appreciate the review! We're always happy to help. If you have any further questions or concerns or even areas in which we may improve, please feel free to message or email us at dedigitalcare@directenergy.com. We look forward to continually serving you. Sincerely, - Henry

Original review: Sept. 4, 2017

I’ve been with Direct Energy for some time, and I just renewed with them here not too long ago. Their team was polite, courteous and they answered all my questions. Their service is real good and I’m going to stay with them.

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Direct Energy

We appreciate the positive feedback, Amy! We are so pleased to hear that our Free Power Weekends rates offer so much savings when you need it - on the weekends! If you have any questions about your account, feel free to reach out to us at dedigitalcare@directenergy.com. Have a fantastic day! - Elaine

Original review: Sept. 3, 2017

I’ve been a Direct Energy customer for as long as I can remember. I was shopping around and liked the option that they had with the wind power option. We live up here in Prosper, Texas in a newer development and every time a storm blows in, everybody loses power except those that are CoServ energy. That happens so often even if it was just a mild rainstorm and it would take about an hour or so and it's annoying. It's either because we're up where they're building a new community or if it's the kind of transformer that Direct Energy uses. With my other gas provider, I did not lose power very often. Our neighbors have called because of the issue and they said that it had something to do with the power grid and the CoServ Electricity is on a different power grid because it’s a co-op, not a big electricity company, so they have their own which is why it says up.

But overall, I really like Direct Energy. We moved into this house about a year ago and the electricity bill here in Texas can get pretty high. We have all three air conditioners running fairly cool all summer and I have not exceeded $300 a month for electricity. I stay home with my kids and I don't work. We have more activities on the weekends, so we really turn that AC up. Those free weekends deal shows how much I save every month had I had to pay for the weekends and it’s over $100 a month. It's a good deal and then it ends up being 7.2 kWh for the rest of it sometimes.

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Direct Energy

Hi Kodi,

Thank you for reaching-out to us. We sincerely apologize for the conduct of the salespersons as we train our agents to always act professionally. We'd love to review your account with you. If you would like us to do so please message us with your account number and address. We look forward to resolving any concerns you may have. Sincerely, - Henry

Original review: Sept. 3, 2017

Direct Energy came to the apartment that I used to live in and they were pushy so I went ahead and signed up. But then, all of their employees have been good. I haven't had any problems with Direct Energy but I haven’t noticed anything they've done for me. Everything I got to do to sign up for the program was not worth what I get out of it. I don't notice their presence anywhere on my Ameren bill. I look at my bills and there might be a $3 or $4 difference at the most compared to my previous provider. But it's nothing where I saved a bunch of money. I realized it's not going to save me $200 on my power bill. But in California, $30 nowadays is a lot of money to some people and they can save on the bills.

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Direct Energy

Hi Carol. Thank you for the review. We would like to look into the $50 dollar offer you mentioned with you. Can you please message us back with your account number, address and more details about this offer? Thank you, -Jane

Original review: Sept. 2, 2017

My experience with Direct Energy has been good. I’ve known them through a postcard they sent. They said I’ll get a rebate of $50. But I never got it. I got electric before and Direct’s service is no different. I’d recommend them.

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Direct Energy

Thomas, thank you for the review. I do see that you had a fixed rate that expired a few months ago, and that we have renewed you on another fixed rate after you spoke with a representative. If you have concerns or questions about the rate or the supply charge, please let us know so we can look into that further with you. Thank you for choosing Direct Energy! All the best, -Cole

Original review: Sept. 2, 2017

I was under the impression that it was going to be cheaper with Direct Energy. When I first signed up with them, I didn’t fully understand it. I didn’t know I was on a variable rate. My bill went from $87 up to $143, and I’m only on electricity. I don’t have gas out here. As I’m out in the country, I'm on LP. So, that’s a separate bill there. I contacted their representatives online which went smooth. They got right back with me and told me what my rate was going to be. I’ve got a variable rate locked in now and I’m still paying $143 until September. I don’t know what it’s going to go down to, but it better be a lot. I got to wait until my next bill comes and see what it’s actually going to be and if it’s still up there, then Direct Energy will be hearing from me.

Maybe my old meter was bad. I’ve got a new electric meter that's been installed. I don’t know if that’s going to help me out. I’ve been with Ameren for years. It used to be Illinois Power. It fluctuated up and down. You got your peak seasons, winter months, summer months and I don’t even have air conditioning. Overall though, my experience with Direct Energy has been good, other than the big hike in my bill.

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Direct Energy

Hi Patrick, thanks for your review! We are so glad Direct Energy was able to provide you with a plan that reduces your monthly energy costs. Please reach out to us directly at dedigitalcare@directenergy.com should you have any further questions! Sincerely, Elaine

Original review: Sept. 1, 2017

Someone called me on the phone and they compared what I was getting and what Direct Energy was offering. I've had them for five years. We got a big house and keep it at a certain temperature during winter and summer time. My bill is lower, and I’m very satisfied with everything.

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Direct Energy

We are so pleased to hear that you have had nothing but good experiences when you contacted Direct Energy. We appreciate your feedback and thank you for being a valued customer. All the best, -Cole

Original review: Sept. 1, 2017

I used to work for Direct Energy. I've used Consumers and DTE before and Direct Energy was cheaper. The interactions I had with the Direct Energy team was very good. Everybody that I spoke with was very polite, professional and knew what they were talking about.

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Direct Energy

Good Morning, Nicole. Thank you for the feedback. We are glad you are seeing a savings while being with us. Please let us know if you have any questions or concerns. Have a great day! -Cole

Original review: Aug. 31, 2017

Previously, I used the energy provider offered in my state and it has a slightly higher rate. I'm using Direct Energy now and having them has been good financially because my rate has been lowered. Also, I appreciated the $50 gift card I received upfront.

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Direct Energy

Thanks for your response, Raymond. Thanks for making the switch to Direct Energy! We wanted to let you know that renewal notices are provided between 60 and 45 days prior to the end of your contract. However, should you have any question, we will be pleased to assist you through a private response here, or directly at dedigitalcare@directenergy.com. Best regards, Elaine

Original review: Aug. 31, 2017

My electricity used to be direct from the National Grid but I've used Direct Energy for a while now. They tell me when it's time to renew and I only hope that they'd make sure to give me enough notice because the rates skyrocket when my account expires if I don't renew. Then I call them up and they give me the next best rate, and they're clear and precise with what's available. The call takes up five minutes of my time and it's simple and straightforward.

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Direct Energy

Gary, we would be glad to review this with you. Can you please message us with your account number and address so we can further assist. Thank you, -Cole

Original review: Aug. 30, 2017

When I switched over after a year Direct Energy needed me to re-sign up. And not knowing that they put me in a category where they selected the rate which was an outrageous rate and I got behind. They said they sent me letters. I figured I probably thought it was garbage mail and threw it away. But they never called me. They just went ahead and made the change.

They sent it to Consumers who did the billing for Direct and the bill I owed them just kept building up. Since it was not Consumer’s problem they didn’t say anything. It was like $400 or more when I found out. They said it was on the bill but I just pay my bill as normal. And in the end they put me on a budget plan. They didn’t get off all ranting and I’ve been paying more back just to get cleared out. But I was really upset that they did it in the first place. They give a new rate at Direct Energy and I thought it sound like a good deal so I did it. But I wouldn’t recommend them at any place right now.

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Direct Energy

Thank you, Donald. The feedback you have provided is very helpful. We always want to be sure that we are providing our customers with the best experience possible, so be sure to contact us if you have any questions or concerns. We are here to help! -Melinda

Original review: Aug. 30, 2017

I was with Constellation before. I don't know how the winter is going to be, whether it's going to be hard winter and all of a sudden, the gas rate goes up high. So, I looked up some places that have fixed rates. I called Direct Energy and compared the prices. They're very knowledgeable, on the ball and they told me what the rates are, what I was paying and how much the savings are. I wasn't on the phone too long with them, they took care of me and helped me decide to go with them. I'm tied in for a year and a half so, I won't have to worry about it before I have to start looking at rates again. I've had a pretty good experience and I always tell people about their rates.

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Direct Energy

Hello Edward, We're so happy to hear about your experience with our agents, and that you have been able to find a plan that fits your needs. If you have any questions or concerns in the future, please feel free to send a private message here, or email us at dedigitalcare@directenergy.com. All the best, Elaine

Original review: Aug. 29, 2017

With Direct Energy I have less funds to pay and using their service is very good. The reps are always very pleasant and courteous. On the whole, I've been treated quite well and I'm very satisfied.

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Direct Energy

Thanks for the kind words, Larry. Customer satisfaction is very important to us, so we really appreciate your feedback. Please let us know if you need our assistance. All the best, -Cole

Original review: Aug. 29, 2017

Direct Energy did a lot better compared to the previous provider I had in the past. I liked it as far as the bill goes and I'd recommend them a lot better. Also, they definitely made it easier for me payment-wise and customer service. It's been a pleasant experience.

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Direct Energy

Hey Jack! Thank you for being a valued customer of ours. We are so pleased to hear of this feedback, and hope you remain our customer for many years to come. Let us know if you need our assistance. Have a good day! All the best, -Cole

Original review: Aug. 28, 2017

I used to get electricity in the apartment from TXU but their people were not truthful. I called and told them that I was worried about when to send them the deposit money. They told me not to worry about it, that I’ll get my first bill and I can pay it by then. A week before my bill came, my power went off. I called TXU and told them that I called and talked to somebody. They asked who but I didn’t get a name. They didn’t care and said I have to pay for a turn-on and a turn-off fee then pay more deposit to get my power back on. So I fired them and started looking for other energy resources. I found Direct Energy and I’ve been with them for years now.

Direct Energy is 100 times better that TXU and they have never lied. They have always been upfront and courteous, and have always taken care of my energy needs. Their reps were also very helpful and got me on the new promotion that they had which I’m very happy with. I get a certain amount charged for a certain length of time and I get electricity free for the weekends. Direct Energy will pull ahead of everybody else if they continue to strive to take care of their customers as good as they’ve been and I’m going to stay with them. They should keep up the good work and they’ll be the major energy provider for years to come.

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Direct Energy

Hi Kenneth! We are sorry to hear that you had to reach out to follow up on a gift card offer before it was sent out. That is certainly not the kind of experience we want anyone to have. We will be sure to use this feedback as a way to improve. Thank you for providing your personal experience and don't hesitate to contact us if you have any other questions or concerns. All the best, -Cole

Original review: Aug. 28, 2017

It’s been a while since I had Direct Energy. Our electric company was originally Ameren and then Direct Energy offered me a $50 or $100 Visa card so I went with them. It's still built through Ameren though, their services were identical and the price was the same. I just had to make a follow-up phone call to get the card and I wasn’t pleased that I had to. But eventually, it did come in. So far, the experience has been adequate.

Direct Energy Company Profile

Company Name:
Direct Energy
Year Founded:
1986
State/Province:
TX
Country:
United States
Phone:
(844) 894-2767
Website:
http://www.directenergy.com/