Direct Energy Reviews

So I had a disconnection notice for 03/11 and I never give out my bank account number information 'cause they told we can't use your debit or credit card 'cause I don't pay them on time. They told me the only way to prevent disconnection if I pay with bank account so I gave them my account number and then I have disconnection for today and basically they rob my money so I switch to another provider.

I purposely put my phone number on the “Do Not Contact” list because of how many times a day Direct Energy calls me. When I have 6+ missed calls DAILY from you guys, it’s borderline psychotic at this point. Stop calling me, learn to read the room when people do not answer their phones to your soliciting calls.

I have been a customer for 9 years and have paid my bill immediately when received. My last bill had a late penalty and I am positive it was mailed on time as I take postage to be mailed directly to the post office. The customer representative said it was posted one day late on their end and would not reverse the penalty. How do I know it was not Direct Energy’s error in late posting? Representative said there was one other late payment 11 months ago. That was a postal error and was credited. The rep tried to get me to receive online bills which I declined. I am disappointed that my long term loyalty has apparently meant little.

I moved here from Louisiana into a new house, got connected through Direct, everything was fine, working well. Then early one day when I came home from dropping my kids to school, the lights was off, after a week of service called and was told it was because my lease agreement so I send that in again. Waited then called back, same process. By time I was done I sent a total of 50 emails or more, emails with my lease agreement. Did everything that was asked of me and for some reasons no matter what you have to wait 2 business days for them to review emails. So with that being said, me and my 3 kids are in the dark tonight, so yeah if I could, I would give them no stars cause that person whoever turned the switch off is going home to their family with power, while me and mine is without for no reason.

FROM A 3-YEAR-LONG CUSTOMER I DO NOT RECOMMEND!! Before having a huge breakdown due to the terrible “customer service,” I was transferred between 3 different people in order to find some help. I was trying to set up a payment arrangement and was told I would need to make a $45 payment in order to receive the extension. This was my first time using the 24/7 chat and I unknowingly made a mistake while doing so, that caused my chat conversation to become “unavailable” even though I had already paid the $45 payment! I called them and asked if I could finish my extension over the phone because my chat is saying it’s unavailable. The First Lady was super nice, but immediately sent me to a supervisor and could not help me.

Some months ago I was sucked into getting a Vivint smart home thermostat and doorbell camera. I've had nothing but trouble with them but that's another story. Evidently part of that is you get enrolled in a Energy savings program where Direct Energy randomly hijacks your thermostat to save energy and supposedly save you money. After requesting four times now that they cancel me from that because I don't want anyone controlling my thermostat but me I wake up the last two mornings and my temperature is in the low 60s. We are in a freeze warning right now and I am struggling to keep my pipes from freezing as I live in a mobile home.

I finally see why Direct Energy is not a great company for electricity. Poor customer service. Pulling teeth to get information regarding their services. Please be careful when they call on the phone regarding updating services or offering extended contracts. I rate customer services poor. When I first became a customer, I was told not to select this company by others. I will not recommend Direct Energy to anyone else. Will not sign a new contract with them.

The last straw is when they gave me two bills for the month of December and then charged me in additional $86 in unknown fees. Also, their agents will tell you one thing, then you later found out it is false information and they do nothing about it. I was with them for 4 years and the first 3 years was fine but this last year has been a nightmare. My bill has never been over $100. Now they want to charge over $300 and claim it is accurate readings. I work two jobs and hardly home. How is that possible? Do not get Direct Energy.

I have never had such a high bill for November and December in South Texas!! What a bunch of scam artists!! What a horrible company! They bought out my contract from a previous company and now I have to endure this unprofessional, unethical, immoral company until my contract expires. Which I might add, my previous company had NO EARLY TERMINATION FEES!! How is it I sign up with one company and you come in and buy it and change my terms!!?? I hope everyone that reads this tells everyone they know and so on, so instead of robbing the general public maybe your CEO doesn't get his paid!!!

To whom it may concern: I spoke with 3 different reps who didn't help. They all repeated the same information, and no one had a number for corporate office. The last rep Mani #09133100 was rude and dismissive. Escalation group is a joke. He repeated what the other 2 reps before him stated. I suggest you save some money and get rid of the escalation group because they can't or won't help your customers. My services were disconnected basically for $1.00. I made payment arrangements on 12.15 for 96.00 payment and the balance to be paid on 12.26.