Direct Energy Reviews

SCAM!!! WOULD GIVE NEGATIVE STARS!!! Extremely shady business practices. Sales reps from UES (United Energy Services) going door-to-door and misleading about what they're doing (They said they work with Comed multiple times during the conversation and pretend you may have billing errors with ComEd). They want to see your bill - warning: to fraudulently register you for their service! This happened at my job. I told them I'm just an employee and don't have the authority to sign contracts or anything that would make changes for my company and they would have to reach out to corporate management for legal things like that. But they said "it's ok, we already went to a few of your other stores and did the same thing so management already knows about us". This was all a lie.

WARNING ⚠️ DO NOT GO HERE. DO NOT! If I could give this company a 0 I would. The only thing good about this company is nothing besides a few good workers that had good customer service. Average billing is a joke. Before I went to this company I was with another company and they were amazing but my two years was up. Because I'm a loyal customer I stay all the way until the end. I decided to try something new because this company talked me into going with them. It sounded good while it lasted but then once I got with the company everything started going wrong. It's like they were just throwing prices out there. $400 here then $600 here then $800 then average billing took off $100 but that's still your balance the $800. It was crazy.

Direct Energy misled me into their services. A female representative at Marlborough Mall NE, Calgary introduced herself as **, repeatedly assured me that she wasn't signing up for anything. After filing complaint against her with Direct Energy, they eventually acknowledged being aware of this deceptive practice, yet they still insist on charging me. Direct Energy is simply ignoring her misleading actions and disturbing me every now and then with calls and messages even though I had stopped that fraudulent service. I don't understand for what they are charging me. I warn and request everyone to be aware of their dishonest tactics and never talk to any representative from Direct Energy.

My energy bill went up so I contacted them to find out why. I spoke to Ariatna **, who told me that my plan expired in Feb & that she will put me in a lower plan with a 35 months contract & that I would have a credit for $207.22 on my next bill. I received my bill for this month it is $528.!!!! I called to dispute this bill, spoke with Leonardo & his manager Melvin who was zero help! I requested Melvin to pull the audio where Ms ** tells me that the $207 is a credit! He does & confirms it but tells me that was an error on her part & offered an apology! That’s all! That’s it!!! An Apology. I said to him had I been given the correct information I would have made a more informed decision!!! Why are you holding me accountable for HER MISTAKE!!! That’s poor customer service & is unfair to me as the customer!

Been with DE for quite a while and all was good until the last year or so. Signed on to average billing for $297/month, then looked up and bills were steady at $350-$380s per month. I called, discussed it and decided to stay. However since I’ve had to cancel a couple of autopays after paying the bill, confirmed they’d been cancelled and they’ve gone thru anyway. First time, I made it work but now it’s been a major challenge to accommodate. Can’t refund the money for 15 days. I’ve come to the point where I can’t trust DE with autopay arrangements. I expect I won’t be renewing this time.

Promises one thing, does something. Most untrustworthy company to go with. No matter what your agreement is, bill is bound to touch roof. When I was with prior provider the bill never crossed 150$. I am staying in the same house. Same usage level, same electric equipments. Bill is always 250$+. I signed up for a better $ agreement. Should improve, not worsen.

My review on this is as follows .One day I was at walmart. Got sucked in by the guy pushing energy services. He told me I can get a better deal even though I already was with Direct Energy so I listened and great deal he offers me. Never did he say that they would cancel my plan and start a new plan which led to me owing over a thousand dollars in fix fees to get on a new plan but I still had to pay and payments from the old bill to a new one. It took them over 4 months to fix. Had said for all my troubles they would send me a hundred dollars gift card. That was in june. Since then I have called every couple weeks to find out where this gift card is. We are going in to oct. Still no card. Every time it's a different excuse from them. Word of caution - run when you see the guy or girl in walmart trying to get you to sign up. It is the worst customer service I have ever dealt with and will be cancelling them and going to a different provider.

I have been in the same Dwelling as I was from past 26 months , I have the same Equipment and same usage, After I changed to this company I started getting bills 230% above my normal usage and It is a waste of Dustbin company to deal with. Don't Convert to this thinking it will save money, Plans are lucrative not bills. Stay Away At all cost.

I was a local utility customer with Direct Energy (DE) as my 3rd party power supplier. I was shocked to recently receive a Collection letter from them stating I owed them money because my utility had not paid them. Since I have NEVER not paid my bills on time, in full, I spent countless frustrating hours on the phone, attempting to resolve this unpaid charge dating back to Nov.-Dec. In keeping with the false accusation of my unpaid debt, I was repeated subjected to CSR lies and deceit, including being told that my Utility had sent it to collections, when Direct Energy's name was on the Collection bill!

Affordable but scammy company that doesn't divulge all they charge, such as transfer fees despite marketing themselves as a company that doesn't charge them. It's fine if you don't have to talk to them or associate with them in any way. I lost brain cells just trying to talk to these people. It sucks because all electric companies in TX cost an arm and a leg nowadays.