Direct Energy

This is the worst utility company ever. I don't recommend to sign with it as you can tell most of the clients are not happy with this company and when you look at their rates you will see the rate is 5 stars. Somebody obviously is cheating the reviews system within. They will sign you up for 2 or 3 years but they will bail out after 35 months so they can send a sky high bill. Be careful if you switch the company. They send you a cancellation fees bill and make you double pay the last bill amount and send it to collection dept.

I recently found out from a reputable source, that I may have been scammed into paying too much per month. I was told to get legal counsel, someone to check into this, possible lawsuit. Ask anyone else you know who may have them as their supplier to also do the same. Maybe class action.

I own a house. **. I do not live in this house. It is a rental house. They put a switch hold on because a tenant did not pay his bill. For 3 weeks we have been trying to get it removed. I have sent everything they've asked. I even received an email stating switch hold removed. Now I have new tenants trying to move in. They went through their provider to transfer service to the address. Cannot turn power on because Direct Energy put the switch hold back on. These people had to cancel their movers and they're about to be homeless because of direct energy. For 3 weeks I have been sending them everything they needed to remove the switch hold prior to renting out the property. I did not want new tenants to have to go through this. It is not right what they're doing. They've blocked my rental house from being rented, They are causing my new tenants to possibly go homeless, They have been sent everything they have asked for over the last 3 weeks.

I think this company is absolutely great. But then again I signed up with Direct Energy through UES. As long as you have some form of broker signing you up, you get a great low price that doesn't move with inflation. My price is fixed and nothing about my bill changed. Can't argue with the results. I usually would never write a positive review about an energy company, but I felt it was necessary to write one since I read all these reviews before signing up with them and I have had nothing but positives to say.

I signed up for the 2-month free Electricity Plan. I was going over my billing to try and find my 2 free months. Because I had a credit with them thru the TRR Program. I could not find 1 month with a $0,00 on it. I called and spoke with a supervisor. The actual power is the only thing free, not the services or the delivery of the power! Nothing but the Jules used, Not the kilowatts. This is the same for the free weekends plan and any other so-called free plans. So, Do Not Assume that they are free the more that you use, the delivery of that power is charged per kilowatt and the rental of the service to provide the power to your home is charged and the tax on the free power is also charged on your bill.

Have been a customer with Direct Energy for years. Never had a problem with them and for the most part reasonable in price. However, I caught an overcharge they have been billing me for the past 2 months, and I called them out on it. At first they were going to refund the amount and I paid my original bill amount. Few days later I receive a text that my electricity is going to be turned off because of a balance I owed. It was the balance they overcharged me for, and are making me pay this amount and then will be credited to my account for the next bill cycle. I should of never been charged to begin with. Now I'm having to pay for their error just so they can credit it back to my account. Makes no sense. They charged me this fee for 2 months without me knowing it. I don't appreciate it. And I will be looking for another electric provider.

I have a condo that I decided to rent out and the tenants are responsible for setting up their own account. I received a bill under my name from Direct Energy. I contacted them and disputed the account set up and charges and had my tenants set up their own account. When I contacted their office to dispute the charges and set up I was told I would be called back. How can an account be set up without the consent of a person. That never happened and I received another bill. Then I contacted them again and provided them with the account number for my tenants to have the amount owing transferred to them. That did not happen so then I received another bill, called again to be told that this would be resolved and that I would not be charged and that my account would be closed.

Had their service for 2 years and was treated well. I was set up for paperless billing and auto pay. But when I switched to a different provider, they locked out my account so I could not see my final bill. Then they kept charging my account saying I had not paid. My attached Account was charged multiple times with the 3 months' previous amounts and they kept adding fees for 4 more months. If you are going to force folks to do Online business DO NOT lock the Account. I will not use this service or recommend to anyone because of this practice.

I received a rejection letter from Direct Energy 11/3/21. They state my Duke Energy account number was wrong. I called 11/4/2021 the phone number provided on the letter to resolve the issue. I was told at that time it could take up to 2 months to switch. I Checked my Duke invoice and my Electric supplier still had not changed. I have spoken to no fewer than 8 people and they are blaming me for not contacting them when I was notified via mail of an account number problem.

We purchased a house that had a Direct Energy tankless hot water system lease. We asked the real estate agent to make sure the owners cancelled the lease. During the month we took over the property, we contacted Direct Energy to make sure that the lease would be cancelled, the staff member of Direct Energy stated it could be cancelled. We contacted Direct Energy this past week to confirm cancellation, and they denied the request stating we should have saved the information from the previous agent. We are stuck either paying thousands of dollars to cancel or keep the contract, which we never signed, for four years! We are reaching out to any and all organizations, networks, legal, communities to voice our total disagreement of their policies and practices. We have already reached out to the BBB and their complaints department. There will be more to come.