Direct EnergyConsumerAffairs Accredited Brand
Direct Energy is one of the largest retail energy providers in North America for homes and businesses. We work hard to earn the trust of our customers through education, wide-range of energy plans and service options.
Direct Energy’s flexible protection plans and staff will make sure the process is easy and the progression works for your family and lifestyle. Our goal is to help customers save money, save energy and improve the functionality of their home or business. Call us today or visit our website to learn more!
I liked Direct Energy's price. When I get the notice telling me that my contract needs to be renewed, I call and talk to their reps, and they've been great. And sometimes I ask a lot of questions, and they've been very patient. Also, they help me with the rates. They tell me that I could call back periodically for the rates could go down. They always try to find me a cheap, flat rate. I'll recommend Direct Energy if somebody will ask.
Hi, Judy! Thanks so much for taking the time to leave us a review. We pride ourselves in providing excellent customer care and it's wonderful to hear that you have had a great experience! Don't forget that we have a great referral program where you and anyone you refer gets $50. For more information regarding that program please feel free to reach out to us via Live Chat Monday-Friday from 8:00 a.m.-5:00 p.m. Our agents are always happy to help answer questions. Enjoy your day! -Adaline
The Direct Energy rate was the lowest at the time I applied with them. Once a year, I check their rates and I've called a few times to see what their rate was and their reps have been very nice. They told me that the rate was gonna change in a month and so they've been very helpful. So far, I've been happy with Direct Energy. They're reasonable and sometimes their rates are lower than others.
Jean, we truly appreciate you taking time out of your day to provide us with such a great review. We are pleased to hear you have enjoyed service with us and we look forward to continuing to provide you with amazing service in the future. Enjoy your day! -Elle
Direct Energy is doing a bang-up job and every time I need the electricity, it's there. A guy from Direct Energy came around the neighborhood and asked to look at an old energy builder I had. He signed me up. At the time, it was 9 cents a kilowatt hour. But when the industry was deregulated, they didn't inform consumers too much. And as time went by, other people came by and said they had a better deal. Like a dummy and not knowing anything about it, I left Direct Energy for these other people. And it wasn't a good move. I should've just left it alone with Direct Energy all along.
Another group from Direct Energy came by and they realized that I had left them for this other company. We then talked it over and they explained how that company that I was with was gonna cost even more than 12 cents a kilowatt. So they had me go back to Direct Energy. Now, I'm back with them and I'm at 12 cents now, so it cost 3 cents a kilowatt-hour.
The people that Direct Energy sends to your house are people you can ask questions and show you what the thing is. Those people that came by were very nice and they saved me money in the long run. They were knowledgeable as well. They were able to explain everything, show me in the bill and lock me in at a rate. There had been other companies that came by and I told them that if they're not Direct Energy, I'm not gonna change again for nothing. I don't care what they're selling. I'm gonna stay with Direct Energy.
Hi, Andre! Thank you for taking the time to leave us a review! We are so happy to have you back with us and look forward to continually providing you with excellent service! I hope you have a wonderful day! -Paige
I wanted to have electricity and pay as little for it as possible and I liked Direct Energy’s price. I called to sign up and they had to transfer me to a third party verification but it was easy. Last month’s bill was pretty good because we were in between heating and cooling. My price per kilowatt hour was lower than the old supplier and the old supplier would not match it. I had a good experience with Direct Energy plus they sent me a $50 gift card for signing up. I would recommend this company.
Hi, John! Thank you so much for the outstanding review. We are happy to have you with us! Have a wonderful evening! -Elle
When I first signed up with Direct Energy, they sent me the Nest Thermostat and that was one of the main reasons I switched over to them. Also, my experience with the sales reps of Direct Energy was more than good.The reps were very helpful and they explained how Direct Energy's services would benefit me, and at no point did I feel obligated for anything.
Hi Nicholas, thanks for your review! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know. Have a fantastic day! -Paige
I needed to have electricity so I picked the provider that was available in our area. I chose to work with Direct Energy for its price. People should choose an electricity or natural gas provider that is best for them.
Hi, Jane! Thanks so much for the review! We are happy to have you with us. I hope you have a wonderful day! -Paige
Someone from Direct Energy that would do a walk up to your house and give you all their rates came, and I decided to use them. I'm on a budget and it's meeting my needs. Their team has been amazing.
I just left Direct Energy. Although everything was as it should be when I was with them, there was a rate increase and that bothered me. It was not fair that I was caught into it. I’m retired so I’m living on a fixed income, and I had to go with the cheaper one. So, I had called around to a couple different ones, and Delmarva was the cheapest and now I’m back with them. Nevertheless, Direct Energy's reps were very nice when I was switching the account, and they also believed that if I could get a cheaper rate, I should switch. I would recommend Direct Energy if the rate was comparable.
Hi, Marie. Thank you for taking the time to provide us with your feedback. We regret to hear that you cancelled service. However, we certainly understand and respect your option to choose the lowest rate from providers in your area. Please feel free to continue to check back with us as our rates update each month. We would always be happy to have you come back as a customer! I hope you have a wonderful day! -Paige
I found out about Direct Energy through the mail and I thought I'd try it. And so far, I haven’t had any problems. They’re doing all right.
Josephine, thanks so much for your review! We are happy to have you with us and look forward to continually providing you with excellent services. I hope you have a wonderful day! -Adaline
I get a bill from Direct Energy, I pay it and I haven't had any problems with them.
We appreciate the 5 star rating and great review, Glenn! I hope you have a wonderful day! -Paige
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I received something in the mail with Direct Energy. I called and asked them what their rates were and their rates were cheaper than what I was using before. The provider I was using was like ridiculous. They had one of those promotions that were good for a year but then after that, they doubled. And since getting the service of Direct Energy, my electric bill was lower last month. The way things are now, it's always nice to see even if it's just a couple of bucks. I'm just happy that my electric bill is cheaper.
Hi Linda, thanks for your review! We are so glad we've been able to assist you with lowering your electric bill. If you ever have any questions going forward, please let us know. Have a fantastic day! -Elle
Direct Energy had a better rate than what I was getting. I was happy with it and I had a good experience.
Thank you for leaving us such a great review, Mike! We really appreciate your feedback. If you ever have any questions about your account, feel free to reach out to us at email@example.com. Have a great day! -Adaline
I switched to Direct Energy for the pricing. I compare my billing price every six months or however often they change. Sometimes, it’s better but sometimes, it’s not. Otherwise, everything is well.
Hi, Julie. Thank you for providing us with your feedback! We certainly understand wanting to have the lowest rate possible. If you ever have any questions about the rates or the account please feel free to reach out to us! Have a wonderful day! -Elle
On a weekly basis, one guy used to call us in the evening hours every time and we were fed up with that. He never gave the correct information and so we discontinued the other provider's service. Since we switched over to Direct Energy, nobody is calling and bothering us and now we are fine. However, I'm still getting bills for the PECO utilities which they sometimes say is $14 but is sometimes a higher amount. So, I'm wondering whether we are still with Direct Energy.
Hi, Ushasri! We appreciate you leaving us your review of our company. I would be happy to review the account to make sure your service is still active. Please email us at firstname.lastname@example.org with your utility account number, telephone number, and the full service address so that I may help. Thank you! -Adaline
I went on a website looking for a cheaper energy supply. On there Direct Energy had the cheapest so I decided to use them. I've been with them for two years now. The service has been good and the bill has been cheaper than before. I renew based on how good the rate is. I call them to do that and the people I've spoken with have been good and very nice. The most I did was a year and the next time I did was six months. I would recommend Direct Energy.
Hi Shuraz, thanks for your review! We are glad that you're enjoying the cost savings benefit of having our services! If you ever have any questions, feel free to reach out to us for help. Have a wonderful day! -Paige
Direct Energy said they were working with the utility companies to get the utility cost down, so it seemed like a good deal. But they kept coming, knocking on the door and like clockwork, they show up the same day or the day after I get my bills in the mail. The day I get my bills, I make checks for them and I mail them right out. Then I put away the rest of the paperwork. They always want to see the bill and the utility companies are saying they are not to be looking at it. But Direct Energy is saying they've got to check it when they should have everything on the computer. This is annoying. Then one day, a girl knocked on the door and she had a name tag from some other place. I told her I'm with Direct Energy and she opened her folder up where she had a name tag with her picture on it from Direct Energy. She said they were no longer under the name Direct Energy and it wasn't now this company, so we went through the paperwork to re-sign.
Then I got to thinking about it a couple days later. If they sold out and they would rather do business, why didn't they just no-reply mail to the mail that their name has changed to this other company? Curious, I called up Direct Energy and they answered the phone which meant they were still in business. Then I found out that there was a girl who used to work for them and chopped their name tag and was working for one of the other companies now. That pissed me off, so I called Direct Energy back and told them I want to come back and stick with them. I didn't want to switch companies, so I had them call the company she signed up for and tell them that the deal was no good. I had Direct Energy contact the utility companies themselves to let them know that it has been something shady. Then I called the Better Business Bureau and reported it too.
However, because I ended the contract with Direct Energy, I had to pay a higher rate when I started back up with them again. I ended my service with them now on the electric but I still have them on the gas which probably isn’t gonna last long either. They kept telling me that they'll keep me below Ameren's price, yet I had another rep from a different company come and he showed me that his price was lower than what Direct Energy's was. He also showed me Ameren's price and Direct Energy was charging me more than what Ameren was charging, so I went back to Ameren on my electric. I still have a two-year contract with Direct Energy and they've been charging me more than what this contract price is. So, when I end it all with Direct Energy, I will go back to Nicor. Nevertheless, Direct Energy did fine overall. Still, they need to eliminate these people knocking on my door every month because I deal only with the people in their Oklahoma office.
Hi, Terry. Thank you for taking the time to provide us with your feedback. I definitely understand wanting to both keep the price low and not have people visiting your home all the time. I would be happy to help see what we can do to get both of those concerns addressed. For assistance please email us at email@example.com with your utility account number, telephone number, and full service address. I look forward to speaking with you soon! -Adaline
I was shopping for different energy companies then I went with Direct Energy for their fixed rate and they had the lowest rate. It has been a few months since I’ve been with Direct Energy. My bill was what was expected. However, the quality of the electric delivery is dependent on the carrier, not on the energy provider.
Thank you for leaving us such a great review Donald! We really appreciate your feedback. If you ever have any questions about your account, feel free to reach out to us at firstname.lastname@example.org. Have a great day! -Adaline
I used to have other suppliers of gas and electricity, then Direct Energy was the first energy provider that came with a better rate than what I was paying before. So now, both my gas and electricity are supplied by Direct Energy. I could use a couple more pennies, though, and I would appreciate it if they can do that.
For assistance please email us at email@example.com with the utility account numbers, your telephone number, and full service address. I look forward to speaking with you soon. -Adaline
I liked the price Direct Energy offered and they have been fine so far. With them, you can get an energy source for a lesser price. They are giving me lower electric bills which is important to me.
Hi Louveer, thanks for your review! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know. Have a fantastic day! -Elle
I've been with Direct Energy for a long time now and I'm pleased with it. Their service has been fine and the overall experience with them was the best.
We appreciate the positive feedback, Barbara! We aim for excellent customer satisfaction and we are happy to hear we have been able to satisfy your energy needs. Enjoy your day! -Adaline
This year I noticed the prices seemed a lot higher for the gas. My home bills were ridiculous and I didn't have the time to really analyze it all but it was the same company as the year before. I don't think I'm saving any money and I'm on a yearly contract so I have to wait until it changes. I wish they would call me when my year is up to renew. I have used others before and they were fine too. Then I switched over to Direct Energy 'cause they were the least expensive at the time. I might mention their name to others as I haven't had any issues with them but I don't know if I'd recommend them or not. I'm gonna go with whoever is the cheapest and I realize that more this year than any other time.
Hi, Arlene. Thank you for taking time out of your day to leave us a review! I certainly understand wanting to have the lowest rate plan to keep your monthly bills down. I am happy to review the account with you to see how we can help make that possible. Please feel free to reach back out to us for assistance. Thank you and have a great day! -Elle
A rep from Direct Energy came to my door and was nice and very informative. Things were explained well so I decided to sign up. I’m now in my second contract and when I decided to sign up again, everybody was really helpful. They explained a lot and helped reduce the initial charge that they had quoted me. So the experience has been very nice.
Good Morning, Anita! We strive to provide a great customer experience and we are happy to hear that you are enjoying your service with us! Thank you! -Adaline
I had Direct Energy and then I forgot about it. After several years I got another company in the mail so I signed up. However I found out that Direct Energy was still good so I cancelled the other one and stayed with Direct Energy. Direct Energy told me what to do and they were very good in taking care of the cancellation for me. They said that I may get charged from the other company because I signed up with them but I haven't heard anything. They gave me a credit card that if the other company charged me, then I could use it. I'm satisfied with their service.
Hi Bernice, thanks for your review! We are glad that you're enjoying our services! If you ever have any questions, feel free to reach out to us for help. Have a wonderful day! -Adaline
Direct Energy offered a lower amount and when their representatives came, they were friendly and answered my questions. Service-wise, it's the same as my previous provider. It wasn't much cheaper, but still, it was cheaper. For those looking to find something cheaper, they should look into Direct Energy.
Thank you for the wonderful review, Shari! We are pleased to hear you are enjoying your service with us. Don't forget that we have a great referral program where you and anyone you refer gets $50. For more information about that program please feel free to reach out to our Social Media Team via Facebook or Twitter. Have a great day! -Paige
I've been with Direct Energy for four years now. They seemed to have had the best deal so I stayed with them. Other people have offered a chance at a lower rate but I didn't take it. They're worth investigating and going with.
Hi Mary, thanks for your review! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know. Have a fantastic day! -Elle
I heard about Direct Energy from a friend. My friend signed me up and I tried them. I was satisfied with their service, so I stayed with them. Since having Direct Energy, I’ve had lower bills and I've had an excellent experience. They are very good and they stick to their word. Whatever they said was what I experienced.
Hortense, thank you for leaving us an amazing review! We are happy to hear about your experience with us and look forward to serving you in the future! -Adaline
I made a phone call to Direct Energy and I liked their professionalism. Also it sounded like it was a decent deal in terms of the price that they gave me. Switching over to Direct Energy has been seamless.
Scott, thank you so much for leaving us a glowing review! We pride ourselves in providing a great product at a fair price and are pleased to hear you are enjoying your service with us. I hope you have a wonderful day! -Elle
Direct Energy gave me the best price. I've been with them for quite a few years now and the savings that I am experiencing is a bit higher than before although not much. And everyone at Direct Energy was very polite and helpful when I called. I would tell others to take Direct Energy. Also, there was a company that called and I told this company that I was satisfied with Direct Energy and that I didn't want to change. But, lo and behold, I got a letter in the mail that I was with this company. So I called Direct Energy and they said they would take care of it and they did.
We appreciate the positive feedback, Barbara! We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. Have a wonderful day! -Adaline
I used to be with PPL but I checked the rates and Direct Energy's was lower. So far, my experience with Direct Energy has been very good. Although my rate went up, it went down on my last month’s bill as they said it would. I have recommended them to friends who have a much higher rate.
Hi, Anna! Thanks so much for your review! We are pleased to hear you have seen the cost savings benefit of having us as your supplier. Enjoy your day! -Adaline
Someone came to the door and then my dad made the choice to go with Direct Energy. We spoke to the team because my parents had had an old contract and Direct Energy was charging them $8. When I called to check on it, they put the rate down to $399 and gave them a $25 gift card for the inconvenience of not being changed. Direct Energy needs to make sure that they try to contact the customer more than just sending a letter when the customer's rate is gonna go up because they're done with their contract. People who are older get confused by that a lot of times.
Hi, Beth. Thank you for taking the time to leave us a review. We are working diligently to improve processes to ensure customer satisfaction and your feedback helps us see where we might be able to improve. Please feel free to reach out to us in the future if there are any additional questions we may help with on the account. Enjoy your day! -Elle
I've been with Direct Energy for several years now and their bill was okay in the beginning but it seems to have gone up since then. I compare them with Pika's rates every time and right now, it seems like Pika's is cheaper. But I'm waiting to see what happens over the summer months.
Hi, Mary! Thank you for providing us with your feedback! I am happy to review the account to see how I may help in making sure you have the lowest available rate. For assistance please email us at firstname.lastname@example.org with your account number, telephone number, and full service address. I look forward to speaking with you soon! -Adaline
I'm now on my second year with Direct Energy and so far, the reps that I've talked to over the telephone were very good. One time, I called them concerning the price. My gas bill suddenly soared and I asked them what was going on. They said, "The cost of gas has gone up, so we charge you sort of what we're paying plus the profit." I asked, "Why am I paying this much?" and they said, "Because you signed up for it." I said, "Well, I didn't realize that it was gonna be this expensive." They said, "Well, we can lower it a tenth of a cent," And I said, "Okay."
I knew what I was getting with the electricity but I really didn't understand what impact it was going to have on the gas bill, and that was a surprise. Nonetheless, it was resolved right then and it's better now. It's just annoying to be told, "Okay, call back every two months and see." I don't want to call in every couple of months to find out if their price has dropped a bit. I would like to be notified, if that's possible. It would be better if they let me know that they are bringing the price down. That would be helpful. I don't want the responsibility of having to track their price.
If you ever have questions about the account we do have a dedicated Chat Team available via our website www.directenergy.com who is happy to help Monday-Friday from 8:00 a.m.-5:00 p.m. Please let us know if we may help. Enjoy your day! -Paige
Direct Energy was cheaper and the service was good compared to others. They also treated me fairly and every time I called, they did what they could for me. But I’m getting ready to change it as they kept on going up without letting me know and then it would be too late. It’s a business and once you’re locked into a contract there isn’t anything you can do about it. You can’t drop it or they’re gonna penalize you.
Hi, Bruce. Thank you for taking the time to provide us with your honest review. We strive to provide a great customer experience and are happy to hear that overall you have been pleased with service. I apologize that you have had some frustrations regarding the rate plan and would be happy to review the account with you to see how I may help. Please feel free to reach back out to us for assistance. Thank you! -Adaline
I searched under the Pennsylvania list of companies providing power and I looked for the lowest price with the best duration of the agreement. Direct Energy has the best so I signed up online to get my electric service from them.
Hi Michael, thanks for your review! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know. Have a great day! -Elle
I went with Direct Energy for their prices though the service has no difference compared to my previous provider. So far, the bill is fine after I renewed but it had gone up without me noticing and I had to call them as the rate changed. They helped me and told me they reduced the rate which would take two billing dates to take effect. They also advised when to call to check on the rates because I could change it without a penalty. Overall Direct Energy was easy to deal with. They answered all my questions and they were patient with my inquiries. I would highly recommend them.
Patricia, thank you for taking time out of your day to leave us such a wonderful review! We strive to always provide a great customer experience and are pleased to hear you have enjoyed your service with us! Have an amazing day! -Paige
Direct Energy expert review by ConsumerAffairs
Direct Energy is one of the state’s largest electricity providers. Founded in Toronto in 1986, Direct is an international company that also provides consumers - both residential and commercial - with other utilities, including natural gas.
Legacy: Direct Energy is one of the oldest providers of electricity in Texas, since the company has been around since 1986.
Selection: Direct Energy offers a good selection of electricity plans, which allows customers to pick a plan that fits their budget and electricity needs.
Location: Direct Energy is a large company, and they have offices and outposts in more than 30 cities across the state.
Customer service: Because the company is large and international, many customers must deal with many bureaucratic steps in order to get customer service.
Consumers: Consumers who are not on a fixed-rate plan or who are renewing their contract may see increases in price from month to month or year to year.
Best for: Residential customers, midsize and big businesses