They are the best supplier I ever had!!! They helped lower my bills and I also received the best thermostat ever!!! I see that a lot of people are unsatisfied with their service but reading the complaints... you people did not read or you did some online stuff... The young lady I worked with Mrs. ** was great and she was a huge help and very smart!!! READ STUFF CORRECTLY!!!
Direct Energy saved my business $$. Every winter and summer my utility bills would go up and my rate would fluctuate but I had no clue what was going on, until a very nice Direct Energy representative came in and helped explain to me what was going on. It's been over a year now and I saved $523 this year with Direct Energy supplying my business. I was skeptical at first but everything the representative said happened! It took 1-2 months. I got my same utility bill with Direct Energy on it and it made my utility not fluctuate as much! After 11 months I got a phone call, email and letter in the mail to renew at a new fixed rate. I've read the bad reviews but I figured if there isn't a cancellation fee then why not try it and I'm happy with what I've experienced! Not to mention a rep came in every 6 months to see how I was doing. They've improved their customer service and I have to say I'm happy they helped me!
Hi Noelle, we sincerely apologize for the experience. We would like to work to get this resolved for you. Please check your private messages for follow up on this issue. Thank you, Eris.
Original review: Oct. 11, 2016
I have used Direct Energy Power before. So when moving into my new place September 30th 2016 I decided to check out direct energy again and was looking into month to month billing and discovered I would have to wait on month to month billing until next month. With moving expenses, rent & deposit just wouldn't work out in my budget this month seeing as I am on a fixed income with only my disability check as my income therefore opted in pay as you go. I called on first of October to try and enroll and was told there was still an active account and I couldn't open one until account was inactive.
I've waited for the account to fall in the negative and account shut off until Thursday 10/07/2016 and was told then to fax in a copy of my lease and picture ID and it would take up to 48 hours to clear up account. And so my husband and I have temporarily been moved into my daughter in law's home with her husband and their two children while this situation can be resolved. I had waited until Monday 10/10/2016 and called again in hopes that there was resolution to the problem. I spoke with Andrew who after looking over notes on computer and after doing so told me to call back at about 1 pm and I asked him then "would I have power that night" and he reassured me "yes". I called back at 1 pm only to have an employee (Ashley) help me. I guess not really help me as we couldn't get past my name.
I then asked for a supervisor and was made to feel like I was the incompetent one. Then I was placed on hold after telling her at least twice I was on a limited minute phone and she then reassured me that "no worries" they would call me back if we were disconnected. I explained it to her twice. She wouldn't be able to contact me if she used all my minutes up putting me on hold.
By the end of my experience with Ashley I was hung up on. I called back, got what sounded like same employee and I then asked to please be transferred to supervisor. Dan the floor manager then got on telephone with me. Much more pleasant than other employees but, he at one point asked if I could get in touch with old tenant/account holder and just ask her to call and cancel account??? What kind of professionalism is that? I then was told he would send it "escalated" to the president of the company which takes up to 72 hours for response. Again??? I don't get it.
Another attempt made before 5 pm to then tell me my fax was never received when I was already told it was attached to the notes with my order ESIID ** and that was what the 48 hours was based on that fax. Duh??? (My head is spinning at this point.) Here I am again at my daughter in laws apt and I am distraught at the unprofessionalism on all parts of service. I will try back again tomorrow in hopes that something has been resolved. Only because I have already faxed my info to them is why I'm sticking to them. I do not have a car so getting back and forth to a fax machine is inconvenient. You as a company should really look into customer service training through JW Marriott hotels training. Excellent service training. I was voted nationwide for service excellence throughout their hotels in 2007 so I understand customer service but, there is no excuse for the way this is being handled.
We had utilized Direct Energy for years when I realized in the past 5-7 yrs how they actually went about suckering you into different plans. A salesperson comes to the door and asks how your service is and inquires as to what colour bill you have. At this time they mark down your account number and submit information into another type of service. I caught on to this after realizing that somehow I was signed up on a "Budget Plan". After contacting them regarding the matter they informed me they would take me off and not to worry about it. Some time later once again I was put back onto the "Budget Plan" again somehow.
Upon inquiring with them again as what is happening they informed me that I signed up for this. I told them to prove it to me with a signed document. This never happened. This year, 2016 my Family and I were forced out of our home due to a tragic Fire in our hometown. I had cancelled our service thinking of the high possibility of the loss of our home. At this time I called them to find out what the final payout was, which was paid off once and for all. Now today, I receive a bill from this company informing a payment is still required, even though a final payout was issued. In a nutshell: when you ask for a final payout from a Company you would expect that would be the final conclusion.
Hi Vicky. Thank you for reaching out to us. We sincerely apologize for the negative experience, and we want to work with you to find out ways you may reduce your use and subsequently your bill. If you would like to please message us your account number we will investigate the matter. We look forward to assisting you further. Sincerely, - Henry
Original review: Sept. 18, 2016
I have been trying to save on my electric bill for a long time I keep turning things off but yet my usage increases. Along with trying to get ahead I pay a little here and there to avoid having to be bothered. This is so bad that I have even cried. No matter how much I pay in advance my usage goes up and never decreases, they have you do their grunt work with a promise of saving so much on your bill, or you can refer to your friends for a $5.00 credit. I wouldn't do that to my enemy. They can pay for their own advertising or off competitive rates. My daughter just signed up for pre-paid I am waiting to see how that works, but either way I am leaving this company. I am finally out of contract.
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Thank you for reaching out to us. We want to make sure that we investigate this matter on your behalf. We have given your information to our Office of the President, and they will be contacting you regarding the matter. We hope to reach a mutual resolution with you in regards to the matter. Please let us know if you have any further questions or concerns in the meantime.
We look forward to resolving the issue.
Henry, Direct Energy Customer Care
Original review: Sept. 16, 2016
Door to door salesman gave me the spiel, made me think I would be saving money off of my regular service. Wasn't until he finally bullied me into signing up and I got him to leave that I looked at the fine print of the paperwork and saw that it was a significant increase in price. I called to cancel 3 days later, within the window of the cancellation policy to not be charged. I was told my service would be cancelled. A month later I get their paperwork and the Nest device in the mail. Then the bill, which was $100 more than my previous service. Guess what? They hadn't cancelled my service. I'm on hold with them now, but looking at all the reviews above, I have a feeling I won't be getting out of this so easy.
Thank you for reaching out to us. We sincerely apologize if there was any confusion regarding your enrollment rate, and we want to make sure that your concerns are addressed. We show that you contacted regarding those concerns on 9/15/16. If you have any further questions or concerns, please message us your account number along with your further questions. We look forward to hearing from you.
All the best,
- Henry, Direct Energy Customer Care
Original review: Sept. 15, 2016
I had a sales lady visit my home and she was very nice by name of Amber **, and explained I would save money on my electric bill by switching to Direct Energy. Explained there would not be any hidden fees and my bill would be lower using their electric. Once I received my bill I was charged by my provider, Direct Energy (hidden fees) and gas. This increased my bill by 75$. The rate they are charging is very high and was not disclosed and they advised rates can go higher. Bad business. Please be mindful. And now they want to charge 200$ for cancellation.
Thank you for reaching out to us. We sincerely apologize for your experience as we are always striving for our agents and representatives to be as polite and transparent as possible.
We want to be sure to answer all your questions or concerns. If there is anything else we can help you with please let us know.
We look forward to hearing from you.
Henry, Direct Energy Customer Care
Original review: Sept. 13, 2016
Spent over an hour switching over to Direct Energy. Special offer of a $50 gift card was never explained. I was told to call back after the application process was complete. In the hour long process had to verify 3 different times with no satisfaction regarding the offer. After an hour with three different departments, I just wanted to cancel and be done. Ginger in the customer relation department had a bit of an attitude which sealed the deal. Don't go near Direct Energy. I wish I could give negative stars. What a negative experience.
Thank you for reaching out to us. Per our records we show that we were able to speak with you regarding your concerns, and we were able to come to a resolution. Please let us know if you have any further questions or concerns. All the best, - Henry
Original review: Sept. 2, 2016
Absolutely horrible company. I was harassed by door to door salesmen. Finally caved, then harassed by phone. They called a minimum of three times a day. When I would answer their calls, no one would speak. Very frustrating. I feel very deceived. My electric bill is the highest it has EVER been. I'm writing this review in hopes to save someone else from an outrageous bill.
I have never had such high bills until I, unfortunately, switched to Direct Energy. I found out today, when I called to pay my bill, which was late because I needed to scrape up enough money to pay the $306.77 that I was being charged for electric, but a $29.95 charge because they had to mail out a disconnect notice yesterday... What the heck, $29.95, I can understand if it was a reconnect and had to send someone, but to mail a letter, and that was after I paid a $10 late fee. Direct energy is absolutely the worst company I have ever dealt with!!!
Resolved outside ConsumerAffairs
We sincerely apologize for the experience, as we don't want to harass anyone into using our services. Per your phone call on 8/30/16, we show that you were effectively added to our 'Do Not Contact' list. Please let us know if you have any further questions or concerns. All the best, - Henry
Original review: Aug. 20, 2016
We had Direct Energy until we found a less expensive energy provider. Since then we've been bombarded with endless phone calls to return to them. This month (August 2016), we got 19 calls and today is August 20. Very unprofessional customer service. Sometimes the caller will argue. I'm ready to file a lawsuit for harassment.
I've been with Direct Energy since 2004, so about 12 years. Recently I've tried to register my account online without any success. I hadn't been receiving any paper notices for years and wondered how much I was being billed for services provided. It was impossible to register online so I finally called and tried to get the equalization plan, where one pays the same amount each month based on averages. The last time they billed me - via automatic payment by credit card - was April. Nothing was taken out in May or June and then in July I suddenly got hit with a $443 bill. I wasn't too pleased and called to cancel with them. What company does this?!? Every month I was billed and then suddenly a lapse for two months and I still couldn't get into their site to register my account and look at my bills.
I was frustrated about not being able to even log in and see my bills, see my invoices and to know what was going on. So I told them I wasn't pleased with their service and was going to cancel and take my business elsewhere. They promised to send my invoices via email but they didn't - just sent a link to the online site which I STILL COULDN'T ACCESS. The same day, on July 11th, I called ENCOR, a local company owned by EPCOR, another local company and requested that they take over my electricity/gas service when my billing cycle is done.
And today I get a letter in the mail from Direct Energy, dated August 7th, saying that if I don't respond within 10 days, they will disconnect my service to this address. WHAT? Obviously this is a form letter - "Dear Occupant or Owner" - but if they cut off my service before the other company takes over I will not be pleased. I wouldn't put it past them, though I've paid up for a full month! Horrible, horrible customer service, not accountable, never saw my bills once I went paperless. Do not choose this company. They are not helpful at all.
Hi Nicholas. We sincerely apologize if there was any miscommunication on our part. We would love to help you with this concern. Per our records we show that we were able to effectively cancel the enrollments per your request. Please let us know if there is anything else we can help you with. All the best, - Henry
Original review: Aug. 16, 2016
My fiance, who is not on my lease for the place I rent, was paid a visit from a man who claims to be with them. He insisted on entering, and before leaving, had her sign a paper stating he was there. Somehow they put it under my name and sent me a letter thanking me for signing up. I did not give permission for my social security number to be released to them and I was not present to sign any confirmation I would be receiving my service through them. I am suing.
Hi Richard. Thank you for the post. We sincerely apologize for the delay in our response. Per our records we show that we were able to make the appropriate changes to your account and handle your concerns via phone. Please let us know if you have any further questions or concerns, and we will happily answer them. Sincerely, - Henry
Original review: Aug. 10, 2016
I signed up for electric supply without reading these reviews, big mistake. I signed up online and received a rate confirmation. Contract followed with a higher rate. After 5 phone calls to point out the error the response I received is that someone will call in 5 days, 3 to 5 days, one week or 48 hours. Received no return calls yet. Seems they don't actually have customer service. I will wait til my 12 months is up and then send them a summons to adjust their attitude and get my overcharges and court fees. Is there another way to get the error corrected? Apparently not. I rate them a one because there is nothing lower.
Thank you for reaching out to us. We want to make sure that all your concerns and questions are addressed. If you have any further concerns, please send us your account number, and we will answer your questions. We look forward to hearing from you and providing you with full transparency regarding your questions.
Henry, Direct Energy Customer Care
Original review: Aug. 7, 2016
They start you out with a lower rate than your supplier then it will double during the summer months when you use electricity the most. Be careful. Mine went from 6.2 to 14.8. They kept raising it during the summer months. My bill which is normally around 300.00 skyrocketed to 500.00. Then they tell you how they are giving you points, it's variable, blah, blah, blah. Then they bring in a guy to keep you around. Offering you another great deal. "Hell no" I told them. Who would trust a company that pulls this crap?
Hi Jerry. Thank you for the review. We apologize for your experience, and we want to make sure that we address all your concerns. If you are still needing clarification regarding any aspects of your account, please let us know. All the best, - Henry
Original review: Aug. 3, 2016
I normally carry a balance over but I ALWAYS pay a big chunk of it. My home and business were on the same account so I HAVE to pay. I've been disconnected once in 12 years.... I go with this company and I got shut off 3 times in 12 months and the reps admitted that I should not have been cut off because I had made payments on the account but someone forgot to cancel the disconnect. I filed a complaint with the utilities commission and direct paid me for their "mistake." Really crappy company.
Thank you for contacting us regarding this matter. We sincerely apologize for the experience, and the behavior of the agent is not how we want our agents to interact with potential customers.
We sent you a message requesting some information regarding the agent interaction. Please let us know if you're able/willing to provide that information.
We look forward to your correspondence and addressing all your concerns.
Henry, Direct Energy Customer Care
Original review: July 30, 2016
I got a random knock on my door from a guy claiming to be a 3rd party representative of my current utility company. They claimed that I got a notice that someone would be coming by to verify some information and reduce rates. Immediately the guy starts showing me official looking cards that said he had the right to be there soliciting me. He then asked to see my bill to get some information off of it. If he was authorized it seems like he'd already know that information. I did not provide it and asked to see his vehicle, which would be from my service provided. He said he was dropped off and that his car wasn't there. I then asked what would happen if I simply didn't show him anything. He then got confrontational and said well you wouldn't be saving money and it's up to me if I wanted to waste money like that. I then went online and found similar reviews of poor behavior from this company. If one of them comes to your door, don't give them anything.
Hi Regan. Thank you for the post. Per our records we show that we were able to address your concerns regarding the fee. Please let us know if you have any further questions or concerns, and we will happily address them. All the best, - Henry
Original review: July 20, 2016
I signed on with Direct Energy in July of 2015. I received a thermostat from them at that time. I sold my home in June 2016. After this I received a bill from Direct Energy for 200.00, they even turned me over to a collection agency. I spoke with some genius at Direct Energy who told me I have to send the thermostat back to them to not get charged. "Excuse me, new home buyers, I need that thermostat". What a joke. Then they told me I should have waited one more year before selling my home. I have already been paying on this one of a kind thermostat for 1 year. You mean none of that money went to the purchase of the thermostat...
This company should be investigated by the attorney general. Also reviewed by the BBB for pushy sales tactics and no explanation of how valuable their stupid thermostat is. I had one more year on contract to get the solid gold thermostat for free. I should have turned down my job transfer to Florida and stayed in that house in Ohio, or I could break into my ohio home and steal the thermostat... Shame on you, Direct Energy.
Hi Jade. We sincerely apologize for your experience, as the manner in which the agents conducted themselves is not how Direct Energy desires its agents to behave. We have sent you a message requesting some further information so that we may resolve your concerns and investigate the situation. We look forward to hearing from you. All the best, - Henry
Original review: July 18, 2016
Two months ago some very nice representatives from Direct Energy came to knock my door and they started saying that I will save a lot of money if I "upgrade" my bills. So, I thought why not give it a try if it is going to help me save money. But, I am not the the person who pays for the bills, so I told them that I can't sign anything. Then they asked me whether I was over 18, I said yes and they said that I can sign it if I'm over 18. After I signed it they told me to talk to someone on the phone, pretend that I was the person who pays the bill and say yes to everything. After like a week or so I received letters from a suppliers that I switched my supplier and not "upgraded" it. I started to worry and then I decided to do a bit of research online.
After I found out how bad Direct Energy is, I decided to call and cancel the plan and switch back to my suppliers. But when you call they don't tell you to press 0 to talk to a someone they only say press 1 for English press 2 for Spanish and that was it. Eventually I managed to cancel it. I thought that was it, but Direct Energy representatives came back to knock my door many times over the past few weeks.
Today they came again and I told them that I was not interested and that I canceled the plan already and then they asked me to show them my bills to make sure that everything is right after I canceled. So I did and then they took them and started to write down my info without asking me first. I told them that I was not interested, and I don't want to change my supplier and they kept saying that it is a upgrade required by the government law to do it. I told them that I saw really bad reviews online about their company and one representative started saying things like "do you read reviews when you go to Walmart? You should never trust the internet."
Then she started being rude and I started saying that I want my bills back and I don't want to change anything and then my entire neighborhood came out and started yelling "this is a scam, they will give you two cheap months and then everything will double". Finally they ran saying that they will come back some other day. Does anyone know how to stop them from knocking at my door?
Hi Rose. We sincerely apologize for your experience, and we want to make sure that we address your concerns. Please let us know if you have any further questions regarding your previous Direct Energy account. All the best, - Henry
Original review: July 18, 2016
We tried Direct Energy for a while, until they raised their prices after an introductory period. We cancelled about 9 months ago. We just received a bill from a collection agency saying Direct Energy submitted us to debt collection for not paying a bill for $99 - A BILL WHICH WE NEVER RECEIVED!!! Apparently they charged us $99 for cancelling and never sent a bill indicating there was any type of charge. There are plenty of other companies out there - stay away from this one.
Hi Zantha. We sincerely apologize for your experience. Per our records we show that your account was credited that amount cancelling out the bill. Please let us know if there is anything else we can assist you with. All the best, - Henry
Original review: July 14, 2016
Very disappointed. Was charged electricity for an apartment I didn't move into then told it took 2 weeks to remove me from the account so I am being charged for the 2 weeks it took them to update their records. Told me to go to the apartment and have new tenant pay like I am suppose to go to a complete stranger and say pay your utility bill that's in my name because of Direct Energy delay in system update.
Thank you for contacting us regarding this matter.
We definitely do not want to train our agents to behave in this manner. We want to make sure that all your concerns are addressed. We have sent you a private message requesting some information regarding the encounter so that we may investigate this further. Aside from the message, please let us know if you have any further questions or concerns.
We look forward to hearing from you.
Henry, Direct Energy Customer Care
Original review: July 9, 2016
Direct Energy is a big scam. Sales people are pushy, rude, and liars. Refused to leave, threatened to call cops on him, he was still talking when I slammed the door on him.
Hi Puneet! This is certainly not the kind of experience we like to hear a customer has had with our company. We do show that you had our service for quite sometime, and we do appreciate that. We have Investigated the account details, and have sent you a private message with more information regarding this. All the best, - Jane
Original review: July 7, 2016
Buyers beware of Direct Energy. I am NJ resident. The salesperson come to my home and promised me that I will save $50 every month if I switch my electric supplier from PSEG to Direct Energy. I switched to Direct Energy but their charges has been much more than PSEG. They have been charging me over $40 every month. They have been this for over years. I may have paid them around $2000 extra in last few years. I called them today to complain and they told me if I sign a new contract with them they can give me $100 gift card but will not refund the amount they charged extra. Be careful when dealing with them.
Resolved outside ConsumerAffairs
Buyer Beware... Greatly disappointed with my decision to switch Electric Companies. After the Direct Energy Representative came to my house for 2 days working to gain my business, I had him review my current bill with TriEagle to make sure that Direct Energy would not be billing me anything in addition to what I am currently paying. He said that there were not any "hidden fees" with Direct Energy. Well... Got my 1st bill only to find "hidden fees". I am not only being charged for the Energy fee and the base fee, there is now a significant charge for "Oncor Delivery Charges" which will vary as bill increase. This bill was for 20 days of service and the "hidden fee" was $32.20. I also found out that I have a 24 month contract and not a 12 month contract that I thought I was getting. I am calculating that I will be spending an additional $800 over the next 24 month. I will be cancelling the contract. No Saving Here! Do not switch to Direct Energy!
Hi Saurabh. We sincerely apologize for the negative experience. Per our records we were able to address your concern appropriately. Please let us know if you have any further questions or concerns. All the best, - Henry
Original review: June 22, 2016
I received a letter from them in Dec 2015 in which they mentioned that there is no cancellation fee for their month to month plan. So, I call them up to talk to a representative back in Feb 2016 who tells me about their fixed rate plan but doesn't mention anything about their early cancellation fee. So, I sign up thinking there is no cancellation fee as mentioned in the letter. Now I am moving out next month and when I call them to cancel the service they suddenly bring up the $100 early cancellation fee. So, do yourself a favor and do not sign up with Direct Energy. They are a bunch of scammers.
We sincerely apologize for the delay in our response. We have sent you a private message regarding your concerns, and we hope to work with you to resolve any issues. We look forward to hearing from you.
All the best, - Henry
Original review: June 14, 2016
This is the second time in a few months I've gotten a rep from Direct Energy misrepresenting themselves as part of my current electric provider. Asks to see current bill, mumbles about how he can change the amount, and why I should do this. The second time, just now, a young kid comes to the door, does NOT identify himself, just tells me that there's a notice I supposedly received on my current bill and he needs to verify that. WHAT? He repeated himself about the "notice on the third page" and that everyone has received it several times, not telling me what he was actually needing it for. I told him, I've had bad experiences with his company and I don't need his services. Cut me off and told me AGAIN about some notice that I never actually received and finally pissed off.
I'm not sure what or how these companies train their salespeople, but they need to be taught a few fundamentals of identifying yourself, giving the reason you're there, what your solution is, and how it will help. Instead, they send shady characters out misrepresenting themselves and causing problems for others. Shame on you!
Hi Rhonda. Thank you for reaching out to us. We sincerely apologize for the delay in our response regarding the matter, and we want to make sure that all of your concerns regarding this interaction are properly addressed. We sent you a private message requesting some information so that we may investigate further. Please let us know if you have any further questions or concerns. Sincerely, - Henry
Original review: May 14, 2016
I had an agent for Direct Energy come to my door and imply that he was from DTE. He was talking about a surcharge on my bill. I told him that he couldn't look at my bill. He told me that he didn't want to look at my bill but that he wanted me to check the back of the bill for the surcharge. So, if I look at the back of my bill, he can see the front of my bill which has my account number on it. Now he has all of the information that he needs to switch my account! I must have told him 3-4 times that I was not interested before he finally left!
Hi Gabriel. Thank you for the post. Per our records we show that we addressed your concerns via phone. Additionally we have sent you a message requesting some information, should you want to address this matter further. All the best, - Henry
Original review: May 8, 2016
Rep comes to my house around 9 pm. Passes himself off as a rep from my current energy provider saying they are "transferring service over for the new year" which is a meaningless phrase. But he's remarkably confident and insistent saying all he needs are my utility bill account numbers and that he can do this with me even though the bills are in my room mate's name. I'm half-buzzed because it's chillax o'clock in the evening and I stumble around the apartment until I find the info and give it to the rep. Guy proceeds to talk me through a phone interview with an account manager and asks me to lie to her about how he's not at all talking me through this process. Good times. After he signs me up for water, he asks to sign me up for power which requires B.S. phone interview #2. Not interested so I decline and ask to cancel whatever he signed me up for.
He says "no problem," makes a phone call, presumably talks to someone, hangs up and says "You're good." I call back the next day (Friday) to make sure everything is cancelled. Rep says it takes a day for them to even get a record that I signed up and I have to check back on Monday. I call Monday, guy tells he can't find my name in the system which means service is cancelled. I get emails the next day about service initiation. WTF. I call back, talk to a rep to confirm my service is cancelled. He says it isn't (!) and, after some fun back and forth, he offers to cancel it. I ask for an emailed confirmation. He says "No problem. You'll get it within 24 hours." Guess what I didn't get. Read the other reviews. This sales guy is not a bad apple. It's the other way around. This company has a rotten culture which is essentially about getting subscriptions by any means necessary and neglecting customer service.
He wants to cancel? But that means we lose money. So why would we care as much about fulfilling that request? It's stupid meets lazy with a sprinkling of **. Comcast is a paragon of virtue compared to these guys. As with any top-down corporate structure, everything is established at the top levels and flows down. I would love to meet the COO of this company. In my mind, he looks and acts like Patrick Bateman but more evil.
We are paying ridiculously high rates, and they tell us it is for transportation costs, but we put the power on the grid right outside of town. 500KM away it is half. Phoned about cancelling service as we are from Fort McMurray which has been evacuated, took almost 10 minutes to get through the automated system, find out that they contract it all out overseas and the rep could hardly be understood. Just another energy company with a monopoly gouging customers. I believe just another middleman that actual only bills you, doesn't actually supply anything? Welcome to the privatization world.
Listen folks please, I was a fool to sign up. Don't do it. This company shouldn't be in business, it's just one big SCAM. Pushy salespeople asking to see previous energy bills etc. Like a fool I signed. Big mistake. This guy shows up a week before Xmas 2016 in blowing snow -24C at 7:30 at night, what could I do, not let him in? I didn't have the heart. (He was probably counting on that.) Got the Nest stat, didn't even want it I'm in a rental! Got first bill, 319.00!! Went through many "hoops" to send Nest back (you never get the same customer service rep). Had to send back UPS to Ontario. So repeat, repeat file and case and tracking numbers. Screw up after screw up.
Was told by 3 different reps that there would be a 200.00 credit once the Nest got shipped back. Paid balance of bill which was 113.00 to bank. Balance 0.00. NOT! Long story short - today received call from Collection Agency!! Meanwhile I was told by 3 different reps at Direct Energy that the account was cleared! I lost it! I sent that stat back weeks ago. I have tracking numbers etc. etc. Assured verbally today by Direct Energy that account is cleared. We'll see. Is my credit rating affected? Better not be. I'm pissed and disgusted with these **. Buyer beware...
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Direct Energy is one of the state’s largest electricity providers. Founded in Toronto in 1986, Direct is an international company that also provides consumers - both residential and commercial - with other utilities, including natural gas.
- Legacy: Direct Energy is one of the oldest providers of electricity in Texas, since the company has been around since 1986.
- Selection: Direct Energy offers a good selection of electricity plans, which allows customers to pick a plan that fits their budget and electricity needs.
- Location: Direct Energy is a large company, and they have offices and outposts in more than 30 cities across the state.
- Customer service: Because the company is large and international, many customers must deal with many bureaucratic steps in order to get customer service.
- Consumers: Consumers who are not on a fixed-rate plan or who are renewing their contract may see increases in price from month to month or year to year.
- Best for Residential customers, midsize and big businesses
Direct Energy Company Profile