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Consumer Reviews and Complaints

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Direct Energy

Verna, thank you for the kind words. We are so pleased that your sister gave you our information so you can enjoy the savings as well. Thank you for choosing Direct Energy. All the best, -Melinda

Original review: Jan. 30, 2017

My sister got Direct Energy and she turned me on to it. Other companies have higher prices. Direct Energy's service is better and my monthly bills have been lower so far. I'm enjoying it and I'd recommend Direct Energy.

7 people found this review helpful

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Direct Energy

Tracee, thank you for taking the time to leave your feedback. We are glad to hear that you refer others to us as well. We do understand the importance of saving our customers money and try hard to do that anyway we can. Please don't hesitate to message us if you have any questions or concerns. All the best, -Melinda

Original review: Jan. 29, 2017

It was my very first apartment and the leasing agent suggested that I use Direct Energy because he has it and he said they're good. So I've been with Direct Energy ever since. I use it strictly for electric. Last October, they sent me an email when my contract was almost up. It said to call in to see what specials they have. I want to keep everything as is and I asked them what they had going. The gentleman I spoke with that day was very helpful, and explained the different plans they have and the differences between them. He guided me into which plan was probably best for me and it was something that was rather cheap, so I was very happy with it.

I've recommended Direct Energy to everybody. People always ask me how much my bill on average is and they can't believe it when I say it's no more than $50. I'm in a full one bedroom, so it is a little bit bigger than my first apartment. But it probably isn't that much because I'm not running gas. They still have been great and I haven't had any problems. The app gets a little bit glitch-y so I deleted it from my phone, but I can just go online.

5 people found this review helpful

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Direct Energy

Erin, we are glad to hear you have recommended several others to us, and that you enjoy having coverage from us. That is wonderful! Thank you for your business. Have a great day! -Violet

Original review: Jan. 8, 2017

I used Reliant for a year before I used Direct Energy. They both have good services but Direct Energy happens to have the better plans at that time. I did the setting up online. I haven't had to call in too often, but every time they've called, they've been really nice. I had also a plan with free weekends for a while that I enjoyed. Using Direct Energy worked well for me and it's cost-effective. I have recommended it in the past and will still recommend.

6 people found this review helpful

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Direct Energy

Thank you for your kind words, Rene! We aim to be transparent for great customer satisfaction! If you would like more information about our refer a friend process, please email us at dedigitalcare@directenergy.com. Have a great day! - Ally

Original review: May 15, 2017

Direct Energy was very friendly, kind and courteous. They were very open, explained everything and didn’t leave us sitting there wondering, “Is this legit?” They showed us where we could save and called to see how everything was going. I would recommend them to anybody and in fact, I have to my daughter.

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Direct Energy

We appreciate your feedback, Egene. We are working diligently to improve our processes within our company to ensure that we have consistently great customer satisfaction. We want to apologize that your experience with us was less than exceptional. Please email us at dedigitalcare@directenergy.com for us to properly address your concerns. Kind regards. - Ally

Original review: May 14, 2017

Direct Energy told me I’d get a better rate but my rate with them isn't the best I had. I am not happy with their service. They get too excited when their bill is due. They act like if it’s 10:30 in the morning when they would like for you to pay your bill, then you better be there at 10:29. Adding power companies in order to give the public a better competitive rate for electricity is a joke. Everybody in the world wants to sell electricity access to the same power that we always had already. Everybody’s gonna buy it from the same person at the same price. That’s not giving anybody any incentive to do a better job or do it cheaper than anybody else. It’s just a story. They make up a better story than they do about how they get their power to my house. But the fact is, just like it did 100 years ago, not an ounce of that’s changed. There’s no competition. There are no new companies. There are just new billing offices. It’s all we got.

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Direct Energy

We appreciate you taking the time to leave us a review! Have a great week! - Ally

Original review: May 14, 2017

I once received a letter sent out by the city and learned about Direct Energy through it. I then decided to use them since they were what the city offered at the time. I tried another provider but I only had it for a couple of days. When I asked them who they were, they said they were the people that I already had. But when I looked up the name, I found out that they were not Direct Energy so I just went back. The rates are still the same, but I periodically get mail from Direct Energy.

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Direct Energy

Thank you for the great review, Ingrid! We appreciate your business and look forward to servicing your energy needs in the future! Best regards, - Ally

Original review: May 13, 2017

I had TXU before and their pricing is outrageous. I got a $600 electricity bill after they put a new meter on. I switched to Direct Energy because I like their prices. I can afford my monthly bill now. We just renewed the contract not too long ago for another two years and their customer service was awesome. They gave me free weekends and I love it. I’m really happy and I always recommend them to friends.

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Direct Energy

Hello, Bennie! We appreciate your loyalty! Thanks for the great rating! Have a good day! - Ally

Original review: May 13, 2017

Signing up with Direct Energy wasn't difficult. I used Reliant years ago but with Direct Energy, I like locking in my rates. I'm getting lower rates and saving a lot.

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Direct Energy

Hi Glenda! Thank you for remaining a loyal customer with Direct Energy. We are happy to hear that you are enjoying the Luci solar light with one of our new plans! If you ever have any questions or concerns, please reach out to us at dedigitalcare@directenergy.com. Have a great day! - Ally

Original review: May 12, 2017

I had a friend that had Direct Energy. My electricity bill was really high before with another company, and I switched over to Direct Energy because their rates were so much better. That was in 2009 and I've been with them since. The rates stayed low and really good. In fact, one time I was having a really extremely high electric bill and I thought there was something wrong with my meter. But I talked to somebody and they went through it with me and it was just because I lived on the second floor and I got the hot sunshine all day long. So that's the reason. But I've never had a bad issue with Direct Energy.

We redid our contract this year and I got this little solar light in the mail. I don't know what it was but it was from Direct Energy. I don't know if it was a gift or what but I got it and I don't know what to do with it. It had instructions on how to use it. It was kind of a cool thing but I'll probably give it to my son. He likes it hands down and I don't know how to fool with it. One thing these guys don't do is send you any spam or marketing emails and I like that, too. I also pay right out of my checking account and I've never had an issue with that either. Except for one time, they forgot to pay. I think the system was down and I got a second notice that it hadn't been paid. But it got taken care of right away.

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Direct Energy

Thank you for the great feedback and rating, Isaac! We aim for great customer satisfaction and we appreciate your business! Have a great week! - Ally

Original review: May 12, 2017

I needed electricity then so I started snooping around the internet. I found Direct Energy and a couple of others and got Direct Energy for it suits me better. Their site itself gotten me greatly. Then it was pretty easy to set up. That's what I liked about it. It was very simple. I was able to figure it all out just by filling out the information. Their team actually worked out pretty good for me. There was a time where we had a power outage and I just gave them a call and they were already on it by the time I called them, which was fantastic for me. Direct Energy is pretty damn good. They were very kind and really helpful. I will recommend them to my family and friends.

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Direct Energy

Thank you for the great review, Ted! If you ever have any questions about you rate or contract, don't hesitate to reach out! You can email us at dedigitalcare@directenergy.com. Have a great day! - Ally

Original review: May 12, 2017

I had Direct Energy in my old house. They were the preferred supplier in my new neighborhood when I moved in back in 2011 so I just went with them. I signed a contract for 12 to 24 months with a decent pricing. Their service is fine but the only issue I had was when my contract expired, I did not know about it which kind of startled me for a few months. And so my rate just went through the roof. Nevertheless, I'm satisfied though I wish for lower rates.

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Resolution response: May 16, 2017

I didn't expect any response from Direct Energy, so I was quite surprised and maybe I over-reacted during our prior contact from a salesman. Thanks Ally and best regards.

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Direct Energy

Hello, Robert. We are sorry to hear about your negative experience with us. We are always working to improve our processes within our company to ensure that we have not consistently great customer satisfaction. At this time, our records indicate you do not have an active account with Direct Energy. If you should have any questions or concerns feel free to email us at dedigitalcare@directenergy.com. Kind regards, -Ally

Original review: May 11, 2017

Direct Energy called today and told a member of our family that we had requested their service to provide energy generation and transmission. The family member thought this was a valid call and was confirming information they had. I overheard the call and broke in and hopefully stopped this transaction. We DID NOT and WILL NOT USE Direct Energy. Once before they had switched our supplier to their service without our permission. DO NOT USE THEIR SERVICE. We use Talen Energy for best price and service.

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When I first signed up with Direct over 15 years ago, they were one of the companies that were really a lot cheaper than the main provider. Direct's price was good so I went with them at the time. I changed the plan recently and they started all over on the account. I am locked in for a year. My monthly bill has been lower since I switched the plan. But I can’t compare it to any other provider and nowadays, companies are all competitive. Nevertheless, I’m saving money with Direct and their overall cost per kilowatt is cheaper than other providers. Their representatives are good and I had no problem with them. My only issue is that they never contacted me in all those 15 years to say that during this time they’ve come up with cheaper plans and ask if I would like to switch. I basically found out on my own.

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Direct Energy

Thank you, Tom! We are glad we were able to assist in saving you some money! Have a great week! - Ally

Original review: May 11, 2017

Direct Energy is excellent compared to other energy providers that I've used before. I've noticed lower monthly bills since using the service.

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Direct Energy

Hi Natalia! Thank you for the great review! We also have a refer a friend program. To learn more, email us at dedigitalcare@directenergy with your account number and full name. Have a great weekend! - Ally

Original review: May 11, 2017

Direct Energy is a big and good company that has an excellent customer service. Since using Direct Energy, I’ve noticed a lower electric bill, with $20 to $30 little difference to what I had before. I'm very happy with the company and I wouldn’t switch to a different one. I have a cousin who's moving right now and I just told him about Direct Energy and that he should get that company as well.

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Direct Energy

Thank you for sharing your personal experience with us. We would be happy to go over your account with you and the rate that is selected. Please email us at dedigitalcare@directenergy.com with your account information and the questions you may have. All the best. - Ally

Original review: May 10, 2017

Direct Energy was a little cheaper over the other providers when I went with them. However, their price has gone up. I'm dissatisfied.

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Direct Energy

Thank you for the great rating! We are happy to hear that you are able to take advantage of choosing an option for each year you renew with us! Have a splendid week, Joe! - Ally

Original review: May 10, 2017

I liked Direct Energy's price at the time I signed up. I'm happy with what I've got and everything has worked pretty smooth for me. They also give me an opportunity to change every year. They always have different programs which they offer to me and it's my choice to take the one that I want. They help me however they can and I know that I've saved money by going with Direct Energy. In fact, I haven't even thought about going to anybody else. I've been with them about 12 or 15 years now and I'll recommend them to anybody.

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Direct Energy

Thank you for the great rating, Nani! We would be happy to answer any questions about your rate and your bill. Please reach out to us at dedigitalcare@directenergy.com for any questions or concerns. Have a splendid week! - Ally

Original review: May 10, 2017

A friend told me about Direct Energy and she said it was really cheap. So, I figured, it would be cheap for my electricity, too. The experience has been okay but I haven't noticed any difference in our bill.

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Direct Energy

Thank you for the great rating, Ronald! If you ever have any questions or concerns, please reach out to us at dedigitalcare@directenergy.com. Have a splendid week! - Ally

Original review: May 9, 2017

I chose Direct Energy for their price, but I'm concerned about my oxygen concentrator. My bills were never high until I got it in here. They don’t have a senior citizen’s discount because this machine runs 24/7. I called my PP&L the other day and the only thing they have is if I'm behind on my bill, which I'm not, they will take a letter from my doctor saying that it's a medical emergency. They can't turn the electric off if I'm behind. All in all, I’ve been with them for about 4 years and I've been fine with them. If friends ask, I’d tell them to sign up with Direct Energy.

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Direct Energy

Hello, Donny! Thank you for taking to time to review us! We appreciate your loyalty. Have a great week! - Ally

Original review: May 9, 2017

Direct Energy has consistently been better priced over other providers. When I renew the contract every 2 years, their reps have been absolutely helpful and friendly. I haven't had any issues and it's all been a good experience.

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Direct Energy

Thank you for your review and rating, Kevin! We appreciate your business and we are happy to hear we can supply your energy needs with our great rates! All the best, - Ally

Original review: May 8, 2017

I did a little research, and Direct Energy had the best rates I found. I talked to the people in the neighborhood and they sold me on the rates. And then when my rates went up, I called Direct Energy to get them back down. Having Direct Energy saved me a little money on the bills but not really too much in any other way. The experience I had with them was perfectly pleasant and professional.

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Direct Energy

Hello, Ronald! We appreciate your feedback! We are always looking for ways to improve customer satisfaction. If you ever have any questions or concerns, please email us at dedigitalcare@directenergy.com. Have a great day! - Ally

Original review: May 8, 2017

Direct Energy was the only electricity and natural gas provider that was local when I started with them in 2005. They had different plans and working with them has been pretty okay. However, they could be a little bit more aggressive on promotional packages with their services. I noticed a lot of other providers have more aggressive sign-in features. Other than that, I only had two hiccups before and Direct Energy was able to remedy them.

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Direct Energy

We appreciate you taking to time to give us a review! We look forward to servicing you in the future! Have a great day! - Ally

Original review: May 8, 2017

In our neighborhood, Direct Energy is the electricity provider. Their customer service was great. It was my first time using them and when I switched over apartments, they've continued the service with no issues. I've been locking in at 12 months and I was able to save money because of that.

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Direct Energy

Hello, Ronald! We strive for great customer satisfaction and we are happy to hear that we can assist in lowering your electric bill. Many thanks! - Ally

Original review: May 7, 2017

One of the fellows from my regular electric company told me about Direct Energy, and I’m glad that I signed up with them. My electric bill is quite a bit lower with Direct Energy, it’s fantastic. Overall, my experience with Direct Energy has been very good.

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Direct Energy

We appreciate your loyalty, Beatrice! If you ever have any questions please reach out to us at dedigitalcare@directenergy.com. Have a great weekend! - Ally

Original review: May 7, 2017

My husband started the service with Direct Energy three years ago. He also signed up for Lite Up Texas which was for people with lower income. The bills were lower but they’ve taken that off because a couple of months ago my electric bill was $340. I called and talked with someone at Direct Energy because I live by myself and my bills had been low. I don’t really use a lot of electricity. They sent someone out to check the meter and they said it was okay. They also said that they were going to try and see if they can find something with Direct Energy that can lower my bills. Last month, the bill was good though. It was about $60 because I didn’t use my AC or heater or anything at that time. I still haven’t used my AC but that’s the only thing that would increase my electric bill. Nevertheless, I'd recommend Direct Energy.

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Direct Energy

Good Afternoon, Maria! We are happy to hear we you are able to take advantage of our fixed rates! We would like to look into the promotion you were promised. Please email us at dedigitalcare@directenergy.com for us to assist in a resolution. Have a good day! - Ally

Original review: May 7, 2017

I was able to utilize Direct Energy's lock in rates every year and they charge me with a rate per wattage. The only thing I didn't like was they promised me something but it was actually a false advertisement. I ended up not getting anything out of it.

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Direct Energy

Hi Joyce! Thank you for the great rating! We make every effort to remain competitive with our price and remain helpful with our customer service. Have a great week! - Ally

Original review: May 6, 2017

Direct Energy came to my door and I went with them because of the price. The bill is smaller, I've got a better rate, and I have extra money. When they put me on variable rates, I called and asked what happened because it went up and they were helpful and put me back on a fixed rate. I'm satisfied with the service so far.

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Direct Energy

Thank you for the great review and rating, Stephanie! We are happy to hear we are able to serve your needs and help you save some money. Have a great day! - Ally

Original review: May 6, 2017

I've used Oncor before and the service with Direct Energy was the same. But my monthly bill has lowered since using Direct Energy and their customer service team is usually knowledgeable and friendly when I talk to them.

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Direct Energy

Thank you, Duane! We are happy to hear we can meet your energy needs! If you would like more information on our Refer A Friend program, email us at dedigitalcare@directenergy.com. Have a great day! - Ally

Original review: May 6, 2017

I've been using Direct Energy for a long time and they've always helped me out in trying to find some ways to keep my bill from going so high. They turned me on to some programs that I could get into that would help keep my bill at a minimum so I can afford it. Before, my bill had gone up to $100, $200 and $300. Now it stays between $80 and $90. Sometimes it might make it to a $100 but I can deal with that. However, when it's getting up to $200 or $300, that's when it's out of my range.

Even in the summertime when I have to run up the air conditioning, my bill doesn't get sky high to where I can't afford to pay it. And that's what I like about Direct Energy. They put me in a program where I'm going to afford to pay my electric bills during the summer and the winter months. I pay from a base of income because I'm a senior citizen, and the the program that I'm in helps me out a lot. I also like the way they take care of their customers. The reps do a wonderful job so I'm satisfied with them. Also, I will be glad to recommend them to a friend because they're a good company.

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Direct Energy

Thank you for your great review, William! We are happy to hear you are satisfied with our energy service! We look forward to serving you in the future! - Ally

Original review: May 5, 2017

I was with Nice Egg Solutions then they changed to Direct Energy. At the end of the year, they tried to go variable rate, but I didn’t want that. So, I called them and told them I didn’t want a variable rate, and they ranked me up with a fixed rate for 11 months, which made me decide not to switch. I paid directly to Nice Egg, and they gave Direct Energy their share out of that. So, there was no difference from the way it was at all. Overall, I am satisfied with Direct Energy. In fact, my nephew was short on money, so I mentioned Direct Energy to him and he got a good rate.

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Direct Energy

Thank you for the great review, Alesha! We appreciate your loyalty and look forward to serving you in the future. Have a great day! - Ally

Original review: May 5, 2017

I was shopping around for lower-price electricity so, I was calling all the energy companies. Direct Energy's rate was lower and I wanted it because I was a first-timer. The deposit was a whole lot lower than the other electric companies in the area. I’ve been with them for 12 to 14 years and they’re the only electricity company I’ve ever used. They make things really easy for me. Anytime I call them, they’re quick to help me with whatever it is that I need. I really enjoyed their company and I’ve never had any problems out of them at all.

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Direct Energy

We appreciate your business, Fannie! Thank you for the kind words and the wonderful review! All the best, - Ally

Original review: May 5, 2017

Direct Energy was better than the other companies. They made my lifestyle so much better. Now, I can afford to pay the rest of my bills. Their customer service was always professional. Every first of the year, they call in to lock my rates. I like the company very much and I would recommend them to others.

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Direct Energy

Hello, Anne! We appreciate your feedback! We would be happy to look into you account further. Please email us at dedigitalcare@directenergy.com. Thank you! - Ally

Original review: May 4, 2017

It's been an excellent experience with Direct Energy. I've had them for a couple of years and they're very helpful. I have no problems with them at all. I have lower monthly bills now that I have switched over to Direct Energy but they could be cheaper if they worked harder at it like everybody else.

Direct Energy Company Profile

Company Name:
Direct Energy
Year Founded:
1986
State/Province:
TX
Country:
United States
Phone:
Website:
http://www.directenergy.com/