Direct Energy Reviews

Beware! We had a one time contract with Direct Energy. It expired, was automatically renewed without our knowledge and then again with fraudulent contracts by Broker Online Exchange and Powerhouse Energy, Jenna Nearhouse. Fake emails, e-signed documents, and HUGE charges over what Comed would have charged us for supply. We are a small business and this has been devastating to discover. Their highly unprofessional response has left us with no other choice than to hire an attorney to file formal complaints. Really astounding that such a large company can get away with fraud.

Sales people came to my door, and were very pushy and not honest about how to fill out the paperwork. I was told to answer "yes" to all questions, including whether they had already left. They told me I would not be switching energy companies/suppliers and that they were from the City. But they still had me answer yes to the question on an automated call. These were lies. Even if the rate for my gas was better, I do not feel comfortable doing business with this company. Avoid this company and its services.

My 91 year old mother is sitting at home with no electricity. Because of a billing dispute. Direct Energy wants people to use wireless billing. But she has always gotten a paper bill and she keeps her records in order. Her lights were turned off for non payment. After going through her bills we found that not only had she paid the bill but a week later she paid an extra $400 on that bill. Now Direct Energy is telling us she going to have to go without power for a few days until they can review there files. Who does that to the elderly.

Very bad experience. The phone rep kept going in and on about some eco program when all I wanted to do was to get my power hooked up so I could cook. They then stated that it would take two WEEKs to have power - this was after being on hold at various points for an hour or more. Save yourself any trouble and go elsewhere!

I have used Direct Energy for many years in the winter as a winter Texan. But this year I was overcharged for the month of November. My usage spiked way high for some unknown reason. I'm by myself so there is no reason that it happened. All other months are normal. They sent someone out to check the meter and they said it was fine. I tried to contest it but they would just shut off my electricity. Which they did today I was forced to pay. There no justification for why my bill was so high that month. This will be the final year I ever use this company.

Senior citizen with limited income, my bills are late, but paid. Recently asked for deferred and/or extension and was told NO because I had to many previous issues. Well damn any company will give you at least one month behind.

Direct Energy is the worst company I have ever experienced!!! Their customer service includes long wait times, rude reps, people who are hard to understand and it is hard for them to understand what you may be talking about. If you want someone higher than a manager, forget that they will never let you talk to one. I had a rep come to my door and list a certain price but it was a lie. They charged me a higher price and never fixed it. I decided to go to a different energy company. Direct energy is now making me pay a full cancellation fee even though I was lied to about the price. This company does not care about its customers. You will be charged so much money that it is ridiculous.

Tonight 2 gentlemen from Direct Energy came to my door saying my gas and electric bills have been rising and they have tried contacting us my mail and phone to renew our Direct Energy agreement. I have never used Direct Energy but I let him continue. He asked did I get my gas and electric bills by mail or email and then stated they could wait while I got my paper copy or my cell phone to access it online. He said it would only take a minute to process to keep my rates low. This was a slamming tactic to see my bill and get my account number. I said I wasn't interested, he was insistent that it would just take a minute or they could return in a hour if that would be easier. Again I'm not interested and went inside. Beware, they try to make you think you're already a customer and are trying to get access to your account number. Deceptive practices.

I switched to Direct and from the first bill there were extra charges and they always blamed me. Last month there were $87.00 extra charges and when I talked to them they would blame it on me and told me that it was not coming off. I told them I was leaving and they said ok So I switch to another company that I had great service with from the past. After I switched Direct kept calling me and trying to get me to come back and offered to reimburse some fees if I came back. But if not they wanted to put an early cancellation fee of $295 for two months left for switching. I switched and will never use them again. I prefer to spend extra money on my kids than to give it to a company that won't fix issues unless you come back to them.

Very bad experience after paying balanced billing settlement, I didn’t save a dime using Direct Energy. Avoid this company! They never explained why I owed them a 377 dollar billing settlement one month after I paid 100 dollars for a balanced billing charge. Trying to save a little money with them certainly didn’t work out.