Direct Energy Reviews

A couple months later we needed to move & I decided that I was done with direct energy and they totaled up my bill. After the 2 years and 9 months it equaled over $1800!!!! Someone from direct energy called me to make payment arrangements for the rest of the balance. Wouldn’t work with me knock it down any at all… considering I’ve always paid a $300 or more monthly payment to them. Natural gas and power would be cheaper paid through basic companies. At least it don’t come back to haunt you in case you can’t live in the same place for the full 5 year contract ... Well over 10k paid and anyways told the lady I would make a $300 monthly payment until the balance is paid …

Now that I have $900 paid and only $900 left I’m getting collections notifications from emails to phone calls and I’m sorry but I don’t deserve this bullshit frankly …. And it’s against the LAW. That’s another issue. Payment arrangements was made and I was making a payment once every 30 so days for $300 … more than enough and you're still sending a bill to collections …. Just know this day and age I don’t need credit …. Both Aplex and Epcor offers this for people with bad credit, just gotta pay couple extra hundred to get an account up. TOTAL bullshit and stay the fff clear of this company!!!!

We kept telling the representative that this was all the money we had left to survive and we couldn’t pay until the following day but it was like it went in one ear and out the other. Luckily my husband was able to transfer all the money that he had in savings to pay the bill. Even after we told her we had absolutely no money left she told us they would still keep the scheduled payment arrangement as a future bill credit. I can not believe how this women could not understand we could not afford to do that! We begged her to cancel the scheduled payment arrangement since they had already disconnected us and made us pay the full price the day before the payment arrangement was supposed to be made.

They have the least understanding or caring people who work for them. Our bill was also never 11 cents per kilowatt but it was 22 cents per kilowatt as we finally took a very good look at our bill and saw in tiny print our plan was 22 cents per kilowatt. The representative who initially came to our home was misleading and the call representative was not understanding at all.

When I called to pay my last bill I could not pay it online. I called customer service again and it took 5 times for me to enter the number or say it before they can take my payment. The worst of the worst service ever, whatever you do stay clear of DIRECT ENERGY. The other part of this is that no one cared that I was cancelling the service after 2 months of service and why I was cancelling. I was told, "Okay we will cancel." Most of that is because they get 295.00 for nothing.

Original Review: WHATEVER YOU DO STAY AWAY FROM DIRECT ENERGY. I had Direct Energy 15 years ago when I lived in Houston, Tx and it was the worst service then. I thought I would give it another chance, but I was the fool. Issue 1: My bill is due on the 16th of every month, so I made a payment on 12th. I then get an email on the 17th of the month stating that I will have a 30.00 late fee. Issue 2: I paid my bill by check in the mail it posted on the 20th I got an email saying that my payment was pass due on 23rd so I went online and paid the same bill again. On that same day I really the check I mail cleared so I cancelled the payment I made online. My balance was zero, but I was getting emails stating that my service would be cancelled for like of payment on top of that they charged me 34.00 for the payment not clearing online.

I called and the agents for Direct Energy was just as confused as I was. I only have been with them for 4 months and I just have one issue after another. So I requested to cancel service and I am willing to pay the $295.00 cancellation fee. However, they need to look at why they have bad reviews and customers cancelling service after just a few months. I think they only care about the cancellation fee they can charge you, They should be paying me to leave with the worst customer service system that they have in place. Issue 3 I received this email: Direct Energy requires you to provide your new mailing address to avoid an early cancellation fee of $295.00 for your electricity account scheduled to move out on 07/16/2025.

Note: Update your new mailing address for your Direct Energy account here ((888) 305-3828). The word here is a link for you to put your moving address to. However I never ask to move my service I requested to cancel my service but they got that wrong also. It says to avoid early cancellation fee please provide a new address for billing. This is the craziest thing every.

Fast forward 4 months. I have paid off my amounts owed and have confirmation of that, closed my account, went with another provider, and still have collections bothering me for payment on an account number I have never had with Direct and know nothing about.... As usual, Direct is not very helpful as my account is confirmed paid, yet no explanation is given for the account number I know nothing about.... Dealing with the collector is like talking to a wall nor will they provide a contact at Direct who may be handling this file!. Sounds like a scam possibly. Anyone hear of or know anything of a collection agency named CVB out of Ontario? Filed a complaint with the BBB just to start the ball rolling formally. Any help would be appreciated if anyone else has faced similar issues and can't get answers to their questions. Thanks!