Direct Energy Reviews

I finally see why Direct Energy is not a great company for electricity. Poor customer service. Pulling teeth to get information regarding their services. Please be careful when they call on the phone regarding updating services or offering extended contracts. I rate customer services poor. When I first became a customer, I was told not to select this company by others. I will not recommend Direct Energy to anyone else. Will not sign a new contract with them.

The last straw is when they gave me two bills for the month of December and then charged me in additional $86 in unknown fees. Also, their agents will tell you one thing, then you later found out it is false information and they do nothing about it. I was with them for 4 years and the first 3 years was fine but this last year has been a nightmare. My bill has never been over $100. Now they want to charge over $300 and claim it is accurate readings. I work two jobs and hardly home. How is that possible? Do not get Direct Energy.

I have never had such a high bill for November and December in South Texas!! What a bunch of scam artists!! What a horrible company! They bought out my contract from a previous company and now I have to endure this unprofessional, unethical, immoral company until my contract expires. Which I might add, my previous company had NO EARLY TERMINATION FEES!! How is it I sign up with one company and you come in and buy it and change my terms!!?? I hope everyone that reads this tells everyone they know and so on, so instead of robbing the general public maybe your CEO doesn't get his paid!!!

To whom it may concern: I spoke with 3 different reps who didn't help. They all repeated the same information, and no one had a number for corporate office. The last rep Mani #09133100 was rude and dismissive. Escalation group is a joke. He repeated what the other 2 reps before him stated. I suggest you save some money and get rid of the escalation group because they can't or won't help your customers. My services were disconnected basically for $1.00. I made payment arrangements on 12.15 for 96.00 payment and the balance to be paid on 12.26.

Very expensive. I have never had such high electric bill. Their customer rights document did not clearly state when I was free to make a switch. They even had the audacity to send me a survey trying to find out who I switched to. Not giving my business to them again.

Direct Energy is the most incompetent business I have ever dealt with. It is difficult to pay my bill, impossible to speak with a professional person and all of their shortcomings are the customers' fault. Their technologies are 50 years behind the world. Their customer service is outsourced to third world countries.

Worst company by far. They use indirect wording to make you sign up for things you didn’t even realize you agreed to. In my case, they put me on “average billing,” which I understood to mean it would average out my usual bill — around $60. Instead, for the past two months it jumped to $98, and now it’s $146. HOW? I live in a studio, barely run my AC, and I’m hardly ever home. I’ve been with them for 4 years and this has never happened.

— Beware of Direct Energy’s Misleading Practices. I’ve been a loyal Direct Energy customer for 4 years, never once late on a payment. Recently, I received an email prompting me to renew my contract and lock in a rate. Naturally, I assumed my contract was ending soon — why else would they ask me to renew? Because of that email, I shopped around and switched to a better rate. Then my final bill arrived, and Direct Energy slapped me with a $300 early cancellation fee. Only then did I learn my contract didn’t end until May 2026 — something the renewal email absolutely did not make clear. If I had known, I would NEVER have canceled early.

These folks are Robbers, they changed my plan to more the double amount after the contract, they didn't even tried calling me or sending me email. I would stay away from them. 0.194379/KWH is ridiculous.

So this company is the FARTHEST thing from a professional business. When I signed up for Direct Energy I locked in to market rates lower than Alberta’s basic companies, epcor & Alta gas (back then). My contract started in August for a Mobile home I was living at. The landlord sold the home and we had to move a few months later but took the service to our next rental .. The BIGGEST mistake of my life …. A few months in living at the new rental direct energy switches the way they runs their company. No one ask you to only charge me so much of my bill as a customer. I didn’t really have a choice.. I never missed a monthly bill, not once in 2 years and 9 months totaling over $10,000 in that time frame!!!!