Direct Energy Reviews
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About Direct Energy
Direct Energy is an electricity and natural gas provider that services homes and businesses in select states and territories. The company offers online bill pay options and smart home bundles.
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- 4,943,040 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 25, 2021
Someone from Direct Energy had called me and was talking to me about switching over. They had taken all my information and they said that on this certain day, they would call me back to make sure that it was what I wanted to do. I said okay. So on that certain day, I was waiting for them to call and ask me if I wanted to switch over. But I just got a text message saying, "Welcome to Direct Energy." So they didn't call to ask, they just switched me over. But it was okay 'cause I was gonna have to either renew or switch to a different provider anyway. Overall, it has been good. The first bill was prorated to $8. So I'm just waiting on the second bill now.
Good afternoon, Karen. Thank you for this good and fair review. We are glad to know that you gave us the opportunity and we will do our very best to serve you the way you deserve! If you have any questions or concerns please do not hesitate to contact us anytime, we will be more than happy to help you out. Have a fantastic weekend! - Sophie / Digital Care
Reviewed Jan. 24, 2021
Their reps were all humble and honest. My experience was good but I found out that it was too pricey. My bill for this month came around 267. This is the first time I've got so much bill for a two-bedroom apartment. I was shopping around and I found another company that was offering 30% lesser than what Direct Energy was offering so I switched recently.
Hi Kirankumar, glad to know that our team was humble and honest with you. We pride ourselves on our professional service and I'm very sorry that we lost your business. Please feel free to send us a private message if there is anything we can do to change your mind. We wish you the best. - Zoeh / Digital Care
Reviewed Jan. 24, 2021
Direct Energy has been good, so far. I did a fixed deal with them for 18 months. I set it up on auto-pay so I don't talk to anybody. Their website was simple and easy to use. I'd tell my friends to sign up with them if the rate was right.
Hi Roger. We love to hear that our customers are receiving amazing customer service, all while saving money on their monthly bills! We sure appreciate you taking the time to share this review, and we look forward to being your trusted energy supplier for many years to come! Thank you for your trust in us! Kind regards! - Sophie / Digital Care
Reviewed Jan. 23, 2021
We got a vacation house in Brownwood and that’s where we’re living now too. Direct Energy had the free weekends and we were there on the weekend so it worked out really well. Then we had to go to a regular one. We’ve been with them for four years now and so far, they've been good.
Hi Deborah, we appreciate your loyalty for 4 years. It is a big honor to help you with your energy needs in the vacation house. We love to have you in our big family. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 23, 2021
I've been with Direct Energy for over eight years altogether and the service is great. The customer service is good and the rates are not bad. I get weekends free. I chose that plan because we have the setup where we do most of our chores on weekends. So it saves us through the week from running the bill up, so that keeps the bill down low. So it has been good with them.
Hello Gerald. We highly appreciate this awesome review! We are so pleased to know that we have earned your trust and loyalty, and we appreciate you sharing your experience. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We are so glad to hear that you are saving money every month, and we look forward to the opportunity to serve you for many years to come. Have a wonderful day! - Sophie / Digital Care
Reviewed Jan. 22, 2021
My experience with Direct Energy has been fine. I'm satisfied with them.
Hi Kelly, we are overjoyed to know that Direct Energy exceeded your expectations and showed what the experience should be! Thank you for your business and your kind review. Have a great day! - Zoeh / Digital Care
Reviewed Jan. 22, 2021
Our experience with Direct Energy has been going well at the moment. It's my second month of using the service. The bills seem to be pretty okay. Before I moved into the house, I used Ambit Energy, which was hard to use all the online stuff. I'm into more convenient stuff and Direct Energy gives me all that in a single app. I'll recommend others to have Direct Energy.
Good afternoon, Theblay. Thank you so much for giving us the opportunity to serve you! It is amazing knowing that we count on you and that you have trusted us, we will continue working to offer you the best experience ever! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Enjoy your weekend! - Sophie / Digital Care
Reviewed Jan. 21, 2021
I got connected with Direct Energy through my sister and she helped me sign up for it. I'm doing good with the experience. We like it because the prices are amazing.
We are so delighted to have you as a part of our family, Elizabeth. Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great day! - Zoeh / Digital Care
Reviewed Jan. 21, 2021
Renewing our contract with them was simple online. I was able to get a better contract this year. My rate went down. So, I'm saving more money now.
Hi Nicole, thank you so much for sharing your positive experience working with Direct Energy. We are grateful for your business. We are glad that the renewal option from the mobile app is making your life easy. Our goal is to continue offering top-notch services at good prices. have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 20, 2021
I used to have TXU and Direct Energy's service is just as good but the charges are a bit higher.
Hi Nicholas. We greatly appreciate this review. After verifying your account we have been able to verify that you have one of the lowest rates available, please be advised that rates are always changing based on the market conditions, and, unfortunately, we don't have control over it. We would like the chance to improve on any less than satisfactory experience you may have. If there are any outstanding issues, we ask that you send us a private message through this review platform or you can contact us anytime through any of our communication channels. We would love any chance to show you we care. We look forward to continuing as your electricity provider for many years to come! Enjoy your day! - Sophie / Digital Care
Reviewed Jan. 20, 2021
Our experience with Direct Energy has been good. I really liked the deals. I'm on the night free plan and I like it. They were good and always friendly. I really liked that they have called when I was in a plan with them just to check to see how everything was going. If I had a question about the bill, I've called before and everything's been taken care of.
Hello Alyssa. This is one of a kind comments and has made our day! It is awesome to know that you're satisfied with the service you're being provided. We are thrilled to know that you found the best rate plan to suit your energy needs and budget. If there's anything we could do to enhance your experience with us, please let us know and we will do our best to show you we care! Thank you for your loyalty! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Jan. 19, 2021
Previously, I was with Gexa and I couldn't renew my contract at rates I was initially quoted for at introductory prices. I didn't like that about them. I got a six-month contract with Direct Energy and I'd like to renew it at the same rate.
Hi Shubham, Welcome to Direct Energy. Glad to know that you were able to find the best rate that suits to fit your energy needs. Thank you for choosing us as your energy provider. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 19, 2021
Direct Energy has had a competitive rate and I have been happy with my service. I would tell others to definitely check them out.
Hi Lyndsey, thank you very much for your first-hand review of our company, we are honored to have you as a customer. You may also take advantage of the refer a friend program. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a great weekend! – Zoeh / Digitial Care
Reviewed Jan. 18, 2021
Customer service at Direct Energy has been fairly pleasant. Their service has been simple and fair.
Hi Kyle. Thank you for this endearing review! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience and we totally appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Thank you for your trusting us! Have a beautiful weekend! - Sophie / Digital Care
Reviewed Jan. 18, 2021
I hadn't had any problems with Direct Energy and that's a good thing.
Hi Darryl. Thank you so much for this great review! We are so excited to have you in our family, thanks for giving us a shot! We will do our best to meet your expectations and to serve you for many years to come! Have a beautiful day! - Sophie / Digital Care
Reviewed Jan. 17, 2021
Direct Energy is okay. However, the rep said I was only supposed to get charged 11.6 cents per kilowatt hour but it's 13.7 in the bill. I need it reduced down to 11.6.
Hi Mitchell, thank you for choosing us as your energy provider. We apologize for any confusion this may have caused you. We would love to get a lower rate plan for you. Please send us a private message it will be a pleasure to assist you. Have a good day! - Zoeh / Digital Care
Reviewed Jan. 17, 2021
Setting up everything for automatic bills paying via their website was easy and straightforward. I've paid my first bill and everything has been taken care of as it should be.
Hi Wayne, It's wonderful that the Direct Energy app is making your life easy. Thanks so much for your thoughtful and detailed review. This is incredibly helpful. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 16, 2021
I went with Direct Energy's Bright Choice plan since there was no contract. Their site has been very easy to navigate. When they sent the bill online, all they do is say Direct Energy usage. I don't know if that's a bill or not. So, I don't click it thinking it's an advertisement. Now, when I'm supposed to do the bill, they said I'm late because I didn't notice it. Direct Energy needs to make sure that the message actually says "Your energy bill" because it always goes to spam.
Good afternoon, Robin. Thank you so much for taking the time to share this review. If there's anything we can help you with, please feel free to contact us anytime, we will be more than glad to further assist you. Best wishes to you and your family! - Sophie / Digital Care
Reviewed Jan. 16, 2021
Direct Energy is good. I like the new change and benefits. Everybody's been helpful too. If I have a simple question, they assist me as best as possible. Also, their website is user-friendly compared to some of the other websites I've used for other services and products.
Good afternoon, Matias. It is awesome to have these types of comments because we are happy to know that we have managed to satisfy your energy needs. Thank you very much for taking the time to share your experience with us, we greatly value your opinion! We care for you and we will continue serving you the way you deserve! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Jan. 15, 2021
I noticed that representatives from other companies pushed on you a lot, which I didn’t like, but the rep from Direct Energy I spoke to was great. Also, I was offered a $50 discount on my second bill.
Hi Genesis, it is amazing to know that you got a great experience with our sales agents. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great day! - Zoeh / Digital Care
Reviewed Jan. 15, 2021
They gave me a good rate. I've been with them so long and the customer service is really wonderful. Every time I talk to someone, it's a good experience. If I'm having a problem with something, they're willing to go the extra mile to try to help me figure out why this is like it is. I've been a satisfied customer.
Hi Barbara, for you to say "they're willing to go the extra mile to try to help me figure out why this is like it is" makes our day! Thank you for such a fantastic review. Glad to know that you are getting a great experience with our team. We really appreciate your business and loyalty to us. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 14, 2021
Got a robocall today claiming to be Oncor and telling me to dial one to lower my rate. I talked to a guy who told me to look at my bill. I am paying .04 per kWh and my average cost is 10.7 cents. He insisted that I should add those two numbers together to get my total rate. When I called him on he finally agreed that the average included the .04 plus the Oncor charge. He then told me I could get .077 all in with the Oncor charge included for 3 years as long as I paid my bill for the last 6 months on time. Then I asked him who was providing the different rate. I didn’t want to change companies because I have a contract. He replied that the new rate was with Direct Energy but that HE NEVER SAID I would have to change companies. I told him I needed to understand how Oncor would be calling me to sell me service with Direct Energy and how I could get Direct Energy rates and not change my company.
He started out on a big explanation about how in Texas I had 3 companies to choose from. I told him on ** that I had a lot more than 3. Then he started talking over me. I hung up and called the number back. I tried to make a complaint but the guy in New Accounts sent me to customer service and customer service gave me a complaint number that went right back to them. They are giving me a total runaround and their telemarketers are rude and liars.
Hi MK Furney, your review is very concerning to us. This is without question, not the experience we want our customers to go through. We want our customers to feel supported and heard when they call in for assistance. I am so sorry that this was the exact opposite experience for you. Direct Energy is a supplier company that can help you to get a fixed rate. In Texas, you need to have a supplier company and also a utility company and this may be the confusion. It will be a pleasure to answer all the questions you may have about our services. Please send us a private message with your case number. We are looking forward to hearing from you soon! Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 14, 2021
I heard that Direct Energy is a good company. I called in and hooked my light with them. However, they have not been doing a good thing on customer service. I explained to them in Spanish and they still didn't do what they were supposed to do. As a matter of fact, I'm gonna call customer service today. I set up email messages and I set up my bill sent by mail too, and they didn't mail my paperwork. But then on the light, it's pretty good and I'm happy with that. I'm always gonna stay with Direct Energy.
Hello Erik. We thank you for taking the time to leave us this wonderful review! We are delighted to know that you give us the opportunity to serve you and your family, as you are part of our precious family! We are truly sorry to hear that the experience you had with our Customer Care Team was anything less than outstanding. We always strive to provide an excellent customer experience and apologize if we missed the mark. We look forward to the opportunity to provide you with outstanding service going forward. Thank you for this feedback! Have a fantastic day! - Sophie / Digital Care
Reviewed Jan. 14, 2021
I went to pay the bill. We signed up a different contract. Normally, I got an email that our bill was due. I didn't get that. I tried logging on. Direct Energy created a new log-in password for me. They told me to create a new one. I tried doing it, but it won't do it. I want a text message from them and it won't let me do it saying it's not available. I was going to call today. We needed to change the phone number. I tried doing that and it won't allow me also. They need to improve on those. Nonetheless, it was easier for me to renew with Direct Energy. I just might not do it again. It depends on what I'm offered at another energy company. I talked to our neighbors and friends, and we compared what we use and what the bills are. Direct Energy is just a little bit higher than them.
Good afternoon, Carol. Thank you for bringing this to our attention. We care for you, we would hate to lose you. Please give us the opportunity to take a closer look at this and help in any way we can. We ask that you send us a private message through this review platform, or you can contact us through any of our communication channels, we would love any chance to show you we care. We look forward to continuing as your electricity provider for many years to come! Thank you for the feedback. Enjoy your weekend! - Sophie / Digital Care
Reviewed Jan. 13, 2021
Direct Energy was quicker than some of the other providers I had used. They're easy to get and everything is fine.
We are overjoyed to hear that Direct Energy was able to make your life easy, Rola. We are pleased and our team will be happy to read what you wrote. Thank you for taking the time to leave this amazing review. - Zoeh / Digital Care
Reviewed Jan. 13, 2021
I had Direct Energy before, and I have them again because I liked the service. The service is better now because the kilowatts are more cheaper than it was back then when I had first got it. Their online website is cool. I like it. It’s more convenient. Direct Energy is doing all right so far.
Hi Shelita. Thank you very much for the great rating! We totally love having you in our family and we will continue doing our best to satisfy your energy needs and budget. If there is ever anything we can do to enhance your experience, please feel free to contact us anytime through any of our communication channels, we will be thrilled to help you out. Thank you for trusting us! Have a lovely day! - Sophie / Digital Care
Reviewed Jan. 12, 2021
I didn't get it and neither did the three families that signed up with them. I contacted them after going in to the third month of everyone waiting on them and after a chat it seems that we are not going to get them ever.
Hi Yadira, thank you for alerting us about the delay in your gift card. We are very sad that you didn't receive it and we would love to further investigate what is happening so we can fix this situation as soon as possible. Please send us a private message with your account number and we are going to be more than happy to assist you. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 12, 2021
An individual who came directly to my house presented a very good offer. It was better than the pricing on our current energy plan so I went with them. So far, I've appreciated the customer service side of things and the incentives have been very good. I did have to call with a question to confirm about some of the incentives and how to sign up when we first started the plan. They were very helpful and knowledgeable. Everything went fine. I appreciate the straightforward nature of it all.
Hi Norman. Thank you for this amazing comment! Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. Thank you for giving us a shot! We will do our best to provide you the best experience ever! Enjoy your weekend! - Sophie / Digital Care
Reviewed Jan. 12, 2021
I like Direct Energy. The guy did an excellent job of explaining everything. I scheduled it a month out to start and it started on time. I got my first deal at the end of last month and everything went well. I paid it online. It was a good experience.
Hi Dorothy, welcome to Direct Energy's Family. Thanks for your trust, we're thankful for amazing customers like you. We are glad to know that you are taking advantage of our mobile app. Have a great day! - zoeh / Digital Care
Reviewed Jan. 11, 2021
I used Direct Energy at my home in Fort Worth so it was an easy choice to use them here in Corpus Christi. I used Xcel Energy and they totally sucked.
Hi Frank, we are very happy to receive this type of review. We are pleased to know that we were able to help you with your energy needs while you were living in Fort Worth and we hope we can make business with you in the future. We wish you the best! - Zoeh / Digital Care
Reviewed Jan. 11, 2021
Direct Energy is more customer-friendly than my previous provider. I receive notices before my bill is due and it is lower too. I mostly deal with the IVR and it's very easy to deal with. Direct Energy was less expensive, so I went with them. If they can make my bill even lower, that would be better.
Hi Karzenna. Thank you for this endearing review! We are thrilled to have you in our family since 2017, thank you so much for your trust and loyalty! We will continue to look after you and cover your energy needs, always taking care of your budget. Thank you very much for giving us the opportunity to serve you! We wish you the best! - Sophie / Digital Care
Reviewed Jan. 10, 2021
I had Green Mountain but I didn’t really care for them. Direct Energy's prices were more reasonable. They're the best service I’ve had so far.
Good afternoon, Daphne. We are completely happy to serve you since 2006, thank you very much for giving us your trust! We appreciate this endearing review! We care for you and we will continue serving you the way you deserve! Please take care and be safe! - Sophie / Digital Care
Reviewed Jan. 10, 2021
Energy Ogre picked Direct Energy for me and I trust them. They signed me up for them based on the size of my house and the amount of people living there and at the best rate. To me, Direct Energy is just another provider that fits my budget and I don't have any problems or outages.
Hi Joseph. It is amazing when we receive this type of review and we are fortunate to have you in our big family. Glad to know that you found the best plan based on your lifestyle. Your 5-star review is really appreciated! Have a good day! - Zoeh / Digital Care
Reviewed Jan. 9, 2021
I've been using Direct Energy for a long time. They usually call if it’s time to renew the contract and everything has been fine.
Hi Abdoulkadir, we are so glad this was your experience! It's especially wonderful to hear that you're enjoying the great rates that we have for you. We are fortunate to have you as part of our big family. You can also renew your plan from your online account if you do not have access, feel free to contact us at www.directenergy.com It will be a pleasure to assist you. Thank you for leaving this amazing review. Have a good day! - Emma / Digital Care
Reviewed Jan. 9, 2021
A lot of people referred Direct Energy to me and the rate's better than my previous provider.
Good afternoon, Karen. Thank you so much for this amazing review! We are very happy and satisfied to know that our competitive rates have caught your attention and give us the opportunity to serve you, we will continue to do our best to remain your trusted supplier for much longer. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a lovely day! - Sophie / Digital Care
Reviewed Jan. 8, 2021
The ones I've used in the past were okay, but I like Direct Energy. It's been so many years since I've been with them. I had a couple of calls to renew and the reps are very good. They answered all my questions.
Hi Mark, we are pleased to have your loyalty since several years ago and we are so delighted to have you as a part of our family. Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. With Direct Energy you have the option to monitor your account through our app where you can make a payment, check your bill, and renew your contract. If you do not have access feel free to send us a private message. It will be a pleasure to assist you. Have a good day! - Zoeh / Digital Care
Reviewed Jan. 8, 2021
I like Direct Energy.
Hi Darryl. Thank you very much for taking some time out and provide us with this beautiful review! We totally love having you in our big family! Thank you so very much for trusting in us since 2009, that's awesome! We look forward to the opportunity to serve you for many years to come! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Jan. 7, 2021
My mother was with Direct Energy for years. Knowing they're a good company, I went with them and my bill is lower. They're better than my previous provider.
Hello Dreaglen. Thank you very much for leaving us this awesome rating! It feels amazing to know that we have served you and your family and we look forward to the opportunity to continue as your trusted electricity provider for many years to come! Thanks for trusting in us! All the best! - Sophie / Digital Care
Reviewed Jan. 7, 2021
I was with Reliant for a very long time. Their rates kept going up. Direct Energy does not really raise their rates since I started with them. Their usage is lower and the wattage is higher. One time, I had to get with Direct Energy when I had a dispute, and it was quite difficult. But luckily, it was only one time so hopefully, it doesn't happen again. But it was really difficult because I didn't know where their customer service was located at. I was hard to hear. It was like long distance. Then it was hard to get somebody to understand our situation which was a banking error. When we asked to speak to somebody that could help us like a supervisor or a manager, they kept telling us there wasn't one available. I had to get the bank to call directly to get the dispute settled. Other than that, Direct Energy's services are great. It's affecting my lifestyle in a good way because I don't have to pay a higher rate.
Hi Amy, your story is incredible; thank you for sharing that with us! It's wonderful that your case has been resolved. Our goal is to continue offering top-notch services at good prices and we are glad that you found the best rate based on your lifestyle. We are here for you anytime you need it. All the best! - Zoeh / Digital Care
Reviewed Jan. 6, 2021
I've been with Direct Energy for over 10 years. I've stayed with them because they offer me a very competitive rate. I'm very happy with the rate that I get per kilowatt-hour. Their customer service is excellent. I'm very happy with the quality of the service, too.
Hi Bonnie. We totally appreciate this awesome comment! It is shocking to know that we have earned your trust and loyalty since 2003, there are no words to express how grateful we are to have you in our wonderful family. We love knowing that you have had great assistance from our Customer Care Team and that you have found the best plan to suit your energy needs and budget. We always strive to provide an excellent customer experience. We totally appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! We wish you a happy and blessed weekend! - Sophie / Digital Care
Reviewed Jan. 6, 2021
My plan ended with the previous energy company my wife and I were with. Our normal energy consumption was 300, 400 bucks then all of a sudden, my bill was like $700 and they didn't tell us. When I called them, they said, "It's your responsibility to know when your plan expires." I said, "It'll be my responsibility to go find somebody else," that's why I switched over to Direct Energy. I got no worries with them.
Hi Dylan, we so glad to have your trust. It is great to know that you found the best plan that can suit to fit your energy needs. With Direct Energy you have the option to monitor your account through our app where you can make a payment, check your bill, and renew your contract. If you do not have access feel free to send us a private message. It will be a pleasure to assist you. Have a good day! - Zoeh / Digital Care
Reviewed Jan. 5, 2021
I've had Direct Energy on and off over the years. They have always been good for me. I recently bought a house. So I came back to them and just got my first bill. It's one of the lowest I've ever received. Initially, my interactions with the customer service went very well. But I had a hard time this time because somewhere, someone dropped the ball. I was supposed to have permits for my house. All that stuff was turned in but they didn't see it. So it was a big deal between Direct Energy and Oncor, and it lasted about a week and a half. So we were fined for that. But other than that, they have been great.
Good morning, Megan. Our hearts are filled with gratitude to see that you chose us for the first time in 2008, and since then, we have had the opportunity to serve you, so thank you very much for giving us your trust and allowing us to enter your home! We are very sorry for the inconvenience you experienced, we hope to be able to compensate you with the best care from now on because you are very important to us. Enjoy your weekend! - Sophie / Digital Care
Reviewed Jan. 5, 2021
I got told by someone else who used Direct Energy that it was a good one. I really liked Direct Energy’s service. They have good service.
Hi Elizabeth, we are so happy that you are entrusting us with the care of your energy needs. Thank you for your recommendation of our service. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. All the best! - Zoeh / Digital Care
Reviewed Jan. 4, 2021
Carol helped resolve my issue very quickly by informing me of the process in which I will receive my documentation for my account. It appears that I had a bad link emailed to me, but Carol assured me that I will receive a hard copy in the next few days.
Hi James. We totally appreciate you taking some time out to share your awesome experience with us! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. Thank you for the great feedback for Carol, we will be sure to contact her and her supervisor to extend our congratulations and thanks for always giving the best of themselves and always representing us! We care for you and we look forward to continuing as your trusted provider for many years to come! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Jan. 4, 2021
Chatted with a Direct Energy rep to confirm some account changes. The rep was very professional and thoroughly helpful. The rep was also incredibly patient. It is a credit to Direct Energy to have employees of that caliber. Thank you.
Hi John, it is a big honor to have you in our family. This is great news and we will be sure to pass this feedback along to the appropriate team for recognition. Thank you for being a Direct Energy customer! Have a great week and stay safe out there. - Zoeh / Digital Care
Reviewed Jan. 4, 2021
Marco was excellent at supporting my closing account request. He gave me the right information, offered solutions and was timely with his updates on the process. He was also very friendly throughout the chat process. Unrelated to my experience with Marco, I felt as though Direct Energy could have done a better job clearly outlining the term of the contract and price changes. Marco informed me that the pricing was contracted with was promotional for only March 5 to November 5 2020. I do not see this listed in the contract.
Hello Robert. Thank you so much for taking the time to share this review with us. We are terribly sad to know that we have lost you as a part of our family! We apologize for any misunderstanding around your rate and we hope to have the opportunity to do things better and serve you again in the future. We appreciate the good feedback for Marco, we will be sure to contact him to thank him for his good work. Please take care and be safe! - Sophie / Digital Care
Reviewed Jan. 4, 2021
Everything is going fine with Direct Energy. I got my first bill. It was on the app, and I used my card to pay. It was easy.
Hi Kendale. Thank you very much for this great rating! We are so excited to have you in our family, thank you for choosing us as your electricity provider! We hope that you are enjoying the service you are being provided. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us anytime, we'll be more than glad assisting you. Have an awesome weekend! - Sophie / Digital Care
Reviewed Jan. 4, 2021
I've had Direct Energy for 10 years. Recently, I just found out that I can renew online, which is a lot easier. It makes it less likely for me to miss when one of my contracts expires and then pay exorbitant fees, in the meantime, while I’m figuring out that the contracts expired. They should either have the contracts be self-renewing without the customer having to do anything or they should contact the customer a month or two months before the contract is about to expire to warn them. That will make it a lot easier for the customers.
Hi Elvis, we are honored to have you since 10 years ago we love to have you in our big family. We value your feedback and business. Great to know that the renewal option through the mobile app is making your life easy. We normally send a renewal letter 30-60 days prior to the end of your contact. This notice is attached to your bill so you can complete the process in advance. If you want to confirm that we are sending this type of notification you are more than welcome to send us a private message so we can double-check it for you. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 3, 2021
My experience with the Direct Energy reps was good.
Hi Nerissa, we are thrilled to know that you had such a wonderful experience with our team. Here at Direct Energy, our goal is to help our customers with their energy needs. We are here for you anytime you need it. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 3, 2021
I like Direct Energy's low rates. I'm disabled and if I am not able to go in person and make a payment, I could just call the number on the bill and I could pay the bill like that. So, it's easy like that. Direct Energy is a good service. I'm satisfied with the service.
Hello Robert. It is wonderful to have the opportunity to read these types of comments, they inspire us and drive us to be better every day, so thank you for sharing your experience with us! We are so pleased to know that we have earned your trust and loyalty since 2016, thank you so much for staying! All the best! - Sophie / Digital Care
Reviewed Jan. 2, 2021
I renewed with them. It was an 18-month renewal that the lady did and she told me it was supposed to go into effect immediately but it never did. But she was wonderful and was really sweet.
Thank you for taking the time to leave us this incredible review, Heather. We pleased to know that you already renewed your contract for the next 18 months it means so much to us. We apologize for any confusion this may have caused you. The new plan takes effect after the old one expired. You can send us a private message so we can confirm why the new plan didn't take effect immediately. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 2, 2021
Everything’s good with Direct Energy. They're excellent.
Hi Abdullahi. We're so delighted having you as a part of our family! Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”! Have a beautiful day! - Sophie / Digital Care
Reviewed Jan. 1, 2021
I like that Direct Energy is the cheapest and they didn't require a big deposit. Their service was very fast and efficient online to where I didn't have to be on hold because I don't like being on hold. Everybody needs to switch to Direct Energy.
Hello Christopher. We totally love knowing that you feel good and satisfied with the service you are being provided. We value your business with Direct Energy and we will continue working hard to improve day by day and continue as your trusted provider. Thank you so much for this endearing review! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Jan. 1, 2021
So far, Direct Energy is a lot better than Ambit because my bill is a lot cheaper. I'm waiting for the real bill when it comes summertime. My experience has been fine.
Hi Maria, thank you very much for this important comment, one of our main objectives is to provide our customers with the best experience. We are pleased to have your trust. Glad to be your energy provider. Have a good day! - Zoeh / Digital Care
Reviewed Dec. 31, 2020
I'm accustomed to doing energy calculations and I don't like the way the energy companies treat us. They make it difficult to compare. I was not aware that it was such a loose market. They don't have to give us objective information, at least not easily understood, and what's out in the market. With Direct Energy, some of the accents were a little tough and some of the terms were not understood by me.
Thanks for the honest feedback, Dennis. We sincerely apologize as it is our aim to be as transparent with customers as possible regarding their terms and conditions. You can also find more information through your online account. If you need help with your credentials, we can definitely assist you. Please connect with us through chat at www.directenergy.com We are pleased to have you in our family. All the best! - Zoeh / Digital Care
Reviewed Dec. 31, 2020
My dad referred me to Direct Energy. Signing up was very simple. It was fast and easy.
Hi Dana. Thank you for this positive feedback. It is awesome to know that your dad referred you, we're so glad to have you as a part of our family, thank you for choosing us! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for trusting us! Please take care and be safe! - Sophie / Digital Care
Reviewed Dec. 30, 2020
My experience with Direct Energy has been good, so far.
Hi Christian, we are so delighted to have you as a part of our family. Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. Hey did you know that if you refer a friend or family member, and they sign up with us, you and the new customer will receive a $50 Visa Gift card! I also include the link to our website so that the customer can read all the details. https://www.directenergy.com/refer-a-friend Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 30, 2020
I went through a third party to get Direct Energy so it's kind of nice 'cause I just deal with him. He's the one that finds good rates for me. Direct Energy must have had a good rate 'cause he went with them.
Hi Donny, thank you for taking the time to leave us this incredible review. We're pleased that you are entrusting us with your energy needs. We always try to get the most competitive rates in the market and we are glad that you found the best one. Have a good day! - Zoeh / Digital Care
Reviewed Dec. 29, 2020
The price is good. I'm really happy with it. I make my payments through the website and everything is good.
Good afternoon, Maria. We are so grateful to have you in our family! Thank you so much for this awesome review! It is stupendous to know that you have found the best rate for you and that you're happy with the service we're providing you. You are very important to us and we will continue doing our best to serve you, as you deserve, for many years to come. Have an extraordinary day! - Sophie / Digital Care
Reviewed Dec. 29, 2020
I went through a website and compared a bunch of companies. Direct Energy had a plan that met our needs and I signed up with them. Signing up wasn't that difficult. But they made a mistake on my name. Getting them to change my name was slightly difficult. Their customer service was sometimes difficult to get ahold of for account purposes. The online stuff wasn't real user-friendly, at least on that side. The online stuff works great for monitoring your electric, and bills, and bill-pay. But the account management stuff is a little difficult.
Hi Joseph, this is without question, not the experience we want our customers to go through. We want the chance to work with you to fix your name, please send us a private message to engage with us through chat at www.directenergy.com. We value your business and we would like to hear from you soon! Thank you for entrusting us with the care of your energy. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 28, 2020
They were cheaper than what I was doing before. The first time I renewed with them, I found that they were trying to kind of get the better of me compared to the market. So I went out on the market and got a better price, and then came back to them and they matched it. The second time I renewed, I didn't have the energy to even do that. But it sounded like they were going pretty low the second time, so I just went with it.
Hi Donald. We are genuinely sorry about your experience with the rate. We value your feedback and we will pass this to the appropriate team. Please note that our rates are based on market conditions. Thank you for taking the time to leave this review. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 27, 2020
I went on a website and Direct Energy was the cheapest option. Signing up with them was all easy. It was a good process.
Hi Lindsey, thank you so much for sharing your positive experience working with Direct Energy. We are grateful for your business and wish you a wonderful day! We are here to offer you lower prices. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 26, 2020
They could lower the prices. Otherwise, everything has been fine.
Hi Hira, we appreciate your preference. Thanks so much for your thoughtful and detailed review. This is incredibly helpful. We would love to give you a lower rate plan. Please send us a private message or engage with us through chat at www.directenergy.com We are looking forward to hearing from you soon! Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 25, 2020
I've had a really good experience with Direct Energy. I was referred by a coworker of mine several years ago and this is my second go-around with them. I like their rate and the free weekend. Renewing my subscription with them was very easy, too. But one time, I got an email saying that my service was going to be canceled. It turned out that Encore had used my address for a new service for another customer and was canceling my service. But I didn't cancel my service and I was not moving. And Direct Energy is resolving that for me.
Hi Kathy, we are overjoyed to know that Direct Energy exceeded your expectations and showed what the experience should be! Thank you for your business and your kind review. We are pleased to have your business and loyalty. We appreciate the pivotal importance of recommendations, and we are fortunate to have you and your co-worker with us. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Glad to know that your case has been resolve. Have a good weekend! – Zoeh / Digital Care
Reviewed Dec. 24, 2020
I like the plans that Direct Energy has to offer and that’s why I stick with them. The one that I use is the free weekends and I sign a contract every year. The process is very simple. It's on the app and you just look it up, then sign it. It takes seconds.
Hi Cristian, your story is incredible; thank you for sharing your experience with the free weekends! It's wonderful that the Direct Energy app is making your life easy. Thank you from the bottom of my heart. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 23, 2020
I was referred by my father to Direct Energy and I signed up with them because the kilowatt was a little bit more, but I got 12 hours that I don't pay for anything. I have security lights at that house which are going to be on at night. That's when I don't pay for any kilowatt, so it seems pretty convenient. Signing up with them was really easy, too. It’s a brand new house, so I didn't know what to do. But they made it easy. However, on their website, it'd be cool if they could do the usage where there's a graph showing your lights that are getting used the most throughout the day. I paid almost $40 this last month but no one lives in the house yet because it's still getting built. It was a lot given that I turn the lights on every now and then when we’re there working on the house, but no light in it is on for four days.
Hi Xavier, congratulations on your new house, we are happy to help you with the care of your energy. Glad to have your business with us. We appreciate the pivotal importance of recommendations, and we are fortunate to have you and your father with us. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. We would love to further investigate your account and clarify any confusion this may have caused you. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 22, 2020
Customer service was wonderful. They were so kind and patient. My daughter’s had Direct Energy years ago and she said it’s a good company. The price was good too. Better than TXU Energy.
Hi Shirley, Welcome to Direct Energy! We are pleased to have you and your daughter as loyal customers. Our goal is to continue offering top-notch services at good prices. Thank you for choosing us as your energy provider. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 22, 2020
I have free nights with Direct Energy. But, the man who set me up with them got me two poles and had a bunch of issues trying to get that straightened out. I had one meter and he told me that what I had was Ambit so I got charged for letting it go.
Hi Terrisa, knowing that you feel this way is disheartening, and we hope you'll give us the chance to speak more with you and address your concerns. We would love to investigate this further and find the best solution for your case. Please send us a private message or engage with us through chat at www.directenergy.com It will be a pleasure to assist you. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 21, 2020
Direct Energy offered a subdeal that we accepted. Prices were decent too. It's been several years that we've been with them now and for the most part, everything's good.
Hi Dom, it is really great working with you. Thank you for entrusting and allowing us to help you with your energy needs. Your 5-star review is really appreciated! We are glad to have such a wonderful customer like you. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 21, 2020
Direct Energy has the best price I've seen for energy and it was easy to sign up. They are absolutely amazing.
Hi Sheryl, wonderful to know that Direct Energy is helping you to get the best plan. Thank you for taking the time to share your amazing experience with us. We are pleased to be your energy provider. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 20, 2020
I've had Direct Energy for years. My aunt said, "Go with this" and the numbers were right. The process on renewing is also very easy and informative. I'm satisfied.
Welcome to Direct Energy, Angela. It is amazing when we receive this type of reviews. We are fortunate to have you in our big family. Glad to know that the renewal process is easy. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 20, 2020
I use Direct Energy for electricity and I like the convenience. I also like their customer service. But they're not competitive about rates. So, it would be great if they can do something about offering more competitive rates.
Hi Yuyi, just wanted to say thanks for being a loyal customer! As a valued customer, we’d really appreciate your feedback. We would love to get a better plan for you. Please send us a private message or engage with us through chat at www.directenergy.com It will be a pleasure to reduce your rate. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 19, 2020
We heard a radio ad about Direct Energy and their two free nights or two free months thing. We signed up with them and the process was easy. I also had a great experience with the person that I spoke to. We got on the 12-hour power plan because we're home at night and we use the energy then. So far, Direct Energy is doing great and we have no problems. Most of the time, for some reason, any energy we've had would just randomly cut off. But Direct Energy hasn't done that to us.
Joseph, your story is incredible; we are pleased to have your trust in our company. So glad to know that the free night's plan is working for you. We're absolutely thrilled to have you in our big family. Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 19, 2020
I usually use my app. The only issue that I have is, I have my fingerprint enabled for everything and for some reason, Direct Energy does not accept the fingerprint. I can put it on there and it'll just sit there and load and load. That's all it'll do and it'll never connect. I have to use my username and password on the app on my phone. Apart from that, I feel good. The Direct Energy reps are very helpful. Everything that I needed or any question I have, they always have an answer for it.
Hi Casey, thank you for bringing this to our attention. We will pass this information to our support team that way we can add this option on the new version of our mobile app. We would love to make your experience even more amazing. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 18, 2020
Direct Energy had good rates and we haven't had any problems with their service, so that's a good thing.
Hey Melissa. Thank you so much for this endearing review! It is wonderful to know that you found the best rate to suit your energy needs and budget, and also, it is great to know that you feel good about the service you're being provided! You are an important member of our family and we care for you! Thank you for your preference! Best wishes to you and your family, and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 18, 2020
Their rate at the time was better than what I've seen when we were shopping around. They were able to explain any questions I had when there was the bill or my current plan. It has been a great experience. I'm definitely happy with the service.
Hi Darryl, our main goal is to make your life much easier. We strive to provide the best experience for all customers with their energy needs. Glad to know that we were able to answer all your questions. Thank you for sharing your comments. All the Best! Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 17, 2020
Direct Energy's customer service has always been great and that's important. But when we were enrolling, there was this huge misunderstanding. There were two different companies involved, Direct and Gexa. Initially, Gexa ended up taking the order because at the time, we were service shopping and Gexa had connected first. When I found out that it was Gexa that was the provider, I called both companies because we wanted Direct and not Gexa. There was this long conversation and Gexa was supposed to do whatever they were supposed to do. And Direct was doing whatever they were doing to get the services from them.
Then, I didn't know who did what or what happened, but the good part about it was everybody that I talked to was more than willing to help and figure out what was going on. However, I found out that Direct hadn't put the order in properly for the initial request for them to take the services from Gexa, so it didn't go through with the TXU people over here, the people who actually process the whole thing. And that was the reason why the switch didn't happen right when it was supposed to and Gexa had disconnected services.
We lost services completely from 4 o'clock in the afternoon and it didn't get turned back on until 11:00 the next morning. And we have four children, so it was not fun. We have a six-month-old baby and she had to spend the night at my brother's house. That was totally traumatizing but everything after that, service-wise, has been fine. And I know that Direct didn't do it on purpose. Plus, they ended up fixing it. But it took them a while to figure out what the issue was and that was because I was pushing and pushing.
Also, the one thing that I noticed that was really a pain during that time was the fact that there's a number that you call. Then, Direct Energy has another company, under the same umbrella but a different name, depending on what part of the state that you're in, and the main number that you call into will direct you to the other company sometimes. But they can't do anything for you down here. So maybe they should tell the employees which number to give out or who to transfer you to because they were jacking that up every time and they kept sending me to the wrong people. Other than that, I haven't had any issues with Direct Energy.
Thank you for sharing a bit of your experience, we are very sorry that you had to go through it and we are glad to know that in the end, although with setbacks, everything could be solved. Thank you very much for choosing us as your trusted supplier, we greatly appreciate that you gave us the opportunity and we will continue to provide you with the best service because you deserve it. We care for you and we will be more than glad to do anything needed to enhance your experience with us, so please feel free to contact us anytime you might need us. We wish you and your family the best and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 17, 2020
Direct Energy is a little bit cheaper and it has been good dealing with them.
Hi Vickie, we are happy to receive such a great review, highly appreciate it! It's a great honor to know that Direct energy is giving you the best plan. Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 16, 2020
It was very professional with the team at Direct Energy. I just signed up with them and everything's fast and simple.
Hi Ana, welcome to Direct Energy's Family. Thanks for your trust, we're thankful for amazing customers like you. We are here for you any time you need it. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 16, 2020
I moved out of the house in Spring TX in September. In October, I was supposed to move into the unit so I told the representative to disconnect the lights in Spring. He said it would be easier if I just keep the service and let them know where I'm moving. I told him that I didn't even know if I'm approved. He then said that they could wait and that they wouldn't have to turn them on right now. I didn't get approved and now, they're trying to charge me a bill for a place I've never lived in, and it's someone standing there who used the lights for a month and a half. Direct Energy went back and listened to the call. They claimed they didn't hear him when he kept pushing the point about that. They only listened to part of the phone call that they wanted to listen to. They also told me that it was my fault I didn't call back and tell them that I didn't get approved for the apartment and now I owe them a bill.
Good morning, Keysia. We are terribly sorry for the bad experience you have had. We care for you and we would like to further investigate this matter. Please feel free to reach us through a private message on this reviews platform, or you can also contact us by any of our communication channels (social media, chat, phone) and we will do our best to provide you a solution. Thank you for the feedback. We value your business with Direct Energy! Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 15, 2020
My Direct Energy bill seems a little high. The electric plan we had was a lot better than when I had to put it all in my name. I'm not totally displeased with it, but the rates could be better. Other than that, I haven't had any issues. Shop and compare.
Hi Thomas, thank you so much for your feedback! We take customer satisfaction very seriously. We would love to find the best plan that can suit to fit your energy needs. Please send us a private message or engage with us through chat at www.directenergy.com We are looking forward to hearing from you soon! Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 15, 2020
I've been using them for a while and I've been happy with them. Everything was good when I called the customer service number. They were very prompt and quick when I had an issue.
Hello Michael! You made our day with this review! We are amazed for having your loyalty since 2011! Thank you so much for trusting in us and for giving us the opportunity all over the years to serve you! We care for you and we will continue getting better day by day to take of you and your family! Enjoy this Holiday season! - Sophie / Digital Care
Reviewed Dec. 14, 2020
Direct Energy had good plans for the duration that we were looking for. Signing up was pretty simple and straightforward.
Hi Meghana, thank you for entrusting us with your energy needs and taking a moment to share this great comment with us. Glad to know that you got the best rate plan. Your kind words are greatly appreciated. If you need help, please feel free to contact us at any time. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 14, 2020
Direct Energy's service is terrific. I use the website to pay my bills sometimes and it's good.
Hi Norberto. Thank you for providing us this great rating! We are euphoric to have you as a part of our family since 2015, thank you for your loyalty! If there's anything we can do for you, please do not hesitate to reach us anytime, we will be more than glad to assist you. We look forward to the opportunity to serve you for many years to come! Best wishes to you and your family, and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 13, 2020
This is going to be the second month I've been with Direct Energy. So far, it's going well. Hopefully, it stays that way.
Welcome to Direct Energy, Jocael. Thank you for entrusting us with your energy needs and taking a moment to share this great comment with us. Your kind words are greatly appreciated. If you need help, please feel free to contact us at any time. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 13, 2020
Getting signed up was pretty easy. But I've had an unanswered question from Direct Energy outstanding for a couple of weeks. I know that Direct Energy has been awarded like the best energy supplier this year and in their mission statement, their logo is about transparent pricing, but I haven't had that experience. I've called and spoken with three people on how my bill is calculated, because the plan that I signed up for was the Twelve-Power Hour. It advertises a rate of 11.5 cents per kilowatt hour. But when I get my bill, it's charging me 16 cents per kilowatt hour, which is not what I thought I was signing up for. I still haven't gotten a clear answer from them. But I did figure it out myself.
It's calculated as 16 cents per kilowatt hour minus all of your free energy over those 12-hour period. Then whatever's leftover, you divide that plus all your fees divided by however many kilowatt hours you used that month. That gets me my average rating. So I don't agree that the plan that I signed up for was transparent. It's possible I would have chosen the same plan, however, that wasn't made very clear to me, which makes me not feel respected as a customer. I'm pretty good at looking for asterisks, which take you somewhere else to read the fine print, but I don't recall anything that told me about any of that. So it makes me feel tricked as a customer.
Good afternoon, Carolyn. Thank you for taking some time out to share this review with us! We appreciate you giving us the opportunity to know how you feel and we are truly sorry for the bad experience you have had pertaining to your rate plan. We would love to take a closer look at this and help you in any way we can. We will definitely appreciate it if you can send us a private message through this review platform or you can contact us by any of our communication channels, so we can discuss what options we have for you. We value your business with Direct Energy and we will do our best to show you we care. We look forward to hearing from you soon. Best wishes to you and your family, and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 12, 2020
I've been with Direct Energy for so long and the bills have always been pretty good. Sometimes other people tell you the energy costs but they don't mention the whole deal and then people are surprised when they get those rates. But Direct Energy tells you the whole deal upfront. I called them when I renewed my plan and everybody was nice. But they give you a price but then you know that other companies are lower. So you have to almost threaten to go elsewhere because they can give you this rate. Then all of a sudden, they can pull that same number out of the hat. But Direct Energy is not the only company doing that. I also noticed with them and other companies that the longer you've been with somebody, the more you pay. I don't like that 'cause we're basically paying for the new customers that they lure in with really low rates.
Hi Ilona, we appreciate the time that you were with us as a loyal customer, we are very sorry that we lost your business. We are here to offer you rates that are based on market conditions. If there is anything we can do to change your mind, feel free to send us a private message. We would be glad to have you back! happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 12, 2020
I set up Direct Energy on automatic pay. I also set it up for average billing and it increased by about $25. I called and talked to somebody and they said that, "Yes, there had been an increase." I said, "Well, is there anything that I can do or what can we do to offset this increase?" They said, "Well, we can put you on this such and such plan." And then, I got an email about two hours later saying that I was set up on that plan and it got down to respectable levels again. It's very simple.
Good morning, Martin. We greatly appreciate this wonderful review! It is awesome to know that your registration process was easy and fast, it is also great to know that we have managed to offer you different options to make you feel how important you are to us! Our goal is to make your life easier and meet your energy needs. Thank you for trusting us your home! We wish you and your family a wonderful Holiday season! - Sophie / Digital Care
Reviewed Dec. 11, 2020
Direct Energy was giving us free weekends. But then I changed it to the normal rate. I noticed that we were paying more even having free weekends versus us having a lower rate and just having electricity normal. But for some people with more kids during the weekends, it might be easier for them to have free weekends versus not having free weekends and having a higher rate with a different company. Other than that, Direct Energy's rates are pretty good. Then I usually call in when it's time for me to pay and it's pretty easy. It already has my information, so I just call in and it says it recognizes my number. So, all I have to do is press “pay my bill”. Also, the rep explained my concerns pretty good and he was very professional about it.
Hello Haley. Thank you for share your experience with us! It is really important for us to know how you feel and work with you to solve any concerns you may have. We can definitely check if there are any free weekends options that we could offer you, if you're interested, please do not hesitate to reach us through a private message on this platform or by any of our communication channels, we will do our best to set the best deal for you! Thank you for your trust and loyalty! Enjoy this Holiday season! - Sophie / Digital Care
Reviewed Dec. 11, 2020
I've had a good experience with Direct Energy. Customer service has been really nice. Also, my bills are really important to me. Direct Energy made life nicer because I'm on disability and fixed income. My bills have gone down. I'd recommend them.
Hi Leslie. This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us and the community. We appreciate you are recommending us to take care of the energy needs. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 10, 2020
Direct Energy had a good price. At the time, they were offering some sort of a good incentive and I just stayed with them because it worked well. I had them for more than 10 years. Their customer service is a little easier to get in contact with and it's easy to pay the bills. I also like their incentive programs every now and then. I would get on a little contract and do it for years though. But overall, it was a positive experience.
Hi Kim, for you to say "I had them for more than 10 years" makes our day. Just wanted to say thanks for being a loyal customer! As a valued customer, we’d really appreciate your feedback. We are very happy to know that you found the best rate based on your lifestyle. Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 10, 2020
Since we moved into our house last year, we tried to request the usage and no one was very helpful with that, especially the provider we had. They refused to let us know even remotely what our usage was going to be so we ended up with a package where we were paying 300 a month for just a 2,500 square foot house, which was out of control. This provider also got confused and they turned the power off for a whole week that we weren't living in the house. When they turned it back on, they fried our pool pump and they said it was our fault for not checking in.
We switched to Direct Energy and they are definitely an upgrade from our last provider. So far, they have been pretty transparent with the billing and everything. Everybody was helpful in getting the account set up. The auto-billing is nice as it automatically takes out the payment. The prices were really competitive. The deal that we got and the service that we are getting is pretty nice. Direct Energy also called twice to double-check on us and make sure we were happy with the service. That was good. They have great customer service. Everything's been excellent and the energy is still working.
Hello Lauren. Having these types of reviews tells us that we are doing a good job and that all our efforts have paid off! It is extremely important for us to know your opinion, and above all, it makes us happy to know that we have managed to make you happy and that we have hit the nail on the head when prioritizing your needs and making sure we serve you as you deserve! Yours and your family's satisfaction are our main goals! Thank you for trusting us! Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 9, 2020
Everything seems smooth with Direct Energy. We had power before we got the apartment. We've only had it for a couple of months and no issues thus far.
Hey Joshua! Thank you for taking time out of your busy day to share this wonderful review with us! We are exhilarated to have you as a part of our big family! We hope to have the opportunity to serve you for a long time to come and continue to satisfy your energy needs. Best wishes to you and your family, and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 9, 2020
I paid attention to Reliant and Direct Energy. But I don't like Reliant whatsoever. They're really high so I would choose Direct Energy over them any day. They're way better as far as pricing and reliability.
Hi Jahvena, we are happy to receive such a great review, highly appreciate it! It's a great honor to know that Direct energy has been no more but a great experience. Our goal is to continue offering top-notch services at good prices. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 8, 2020
My son told me that he uses Direct Energy. The representative was helpful and we got some nine-month deal offer. Our bill is cheaper right now.
Hi Erick, Glad to have you and your son as part of our big family. Thank you for entrusting us with the care of your energy. We appreciate the pivotal importance of recommendations. ! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 8, 2020
I looked at three companies and opted for Direct Energy because of the contract price. The sign-up was pretty easy and their website is okay. The plan I have with them is fine.
Hello Bryan. It means a lot to us that you chose us, thank you for giving us the great opportunity to serve you! We care for you and we will be here for you, at any time you might need us. Thank you for this endearing review! We wish you and your family a wonderful holiday season! - Sophie / Digital Care
Reviewed Dec. 7, 2020
Direct Energy is a little above average. I've had them for two and a half years at one of my properties. It's a rental property and I had to add a property to a new place where I live. The guy that got on the phone today was fantastic and he did a really good job.
Hi Jordan. Thank you so much for taking the time to share your awesome experience with us! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. Thank you for your trust and loyalty! We value your business with Direct Energy! Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 7, 2020
I've been using Direct Energy for a few years now and the service has been good. We had minor power outages and they tried to correct it as soon as possible. It's just that whenever my contract expires, I don't get a notice. Then it rolls into month on month. I would like to get a notice when it expires.
Hi Sushanth, thank you very much for your first-hand review of our company, we are happy to have you as a customer. We appreciate you are giving us your feedback about the renewal process. We normally send renewal notices attached to the bill two months before the expiration date that way you can choose your plan in advance. We highly recommend you to visit your online account where you can find the status of your plan and also the option to renew your contract. Our main goal is to make your life much easier. If you need help with your online access, please engage with us through chat at www.directenergy.com It will be a pleasure to help you. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 6, 2020
I'm a new Direct Energy customer and this is my second month with them. I had TXU before and they are more expensive than Direct Energy.
Hello Bang. Thank you for this great rating! It is highly important for us to know that you feel good and satisfied with the service we're providing to you. We will continue working diligently to meet your high expectations. Thank you for trusting us! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Dec. 6, 2020
I have no problems with Direct Energy. I just normally do it online.
Hi Dorothy, our main goal is to make your life much easier. We strive to provide the best experience for all customers with their energy needs. Thank you for entrusting us with the care of your energy. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 5, 2020
We renew with Direct Energy every year. Every time we get asked in Walmart if we wanna switch over, we tell them we're perfectly happy with Dirtect Energy so we're good. I like their free weekend plan.
Good morning, Lisa. Having your loyalty and trust is one of the best things that can happen to us, and it is the best incentive to continue improving day by day, and to continue offering you the best care because you deserve it! We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! Thank you for this awesome review! We wish you and your family a wonderful Holiday season! - Sophie / Digital Care
Reviewed Dec. 5, 2020
Customer service has been all good. I was actually paying a little bit more than I should have been. I got a support call and they told me that I should better get back to a plan, so I did. It was something good that I liked the most.
We are so delighted to have you as a part of our family, Ritesh. Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. We are very happy that our support team was able to find the best rate based on your lifestyle. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 4, 2020
I heard of Direct Energy through a friend and I've had it for two years. It's affordable.
Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 4, 2020
I went online and looked at Direct Energy’s offers that they had available. I discussed with my roommate about what we thought would be best for our needs and benefits. Then, I chatted with someone online because I never had to subscribe to an electricity company before. They were very helpful in explaining things to me when I had questions or concerns. I picked the Free Nights plan and it's been great since. We haven't had any issues with our electricity for the past month that we've been here and the bill was surprisingly cheaper than I thought it was going to be. Also, it was nice to have an email saying that I've been charged for the month and how much I was charged.
Hi Debra! We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Thank you for giving us a shot! We are thrilled to know that you found the best plan to suit your energy needs and budget! We look forward to the opportunity to serve you for many years to come! Enjoy your Holidays! - Sophie / Digital Care
Reviewed Dec. 3, 2020
Asked to make sure I was receiving the military discount on my account. Confirmed I was receiving the discount. Marco was very helpful and professional in responding to my query. He told me that I will be notified 30-60 days prior to my renewal date to exercise my plan.
Good afternoon, Michael. We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. We will be sure to contact Marco and his supervisor to congratulate them on the good work! We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 3, 2020
I've been with Direct Energy for 10 years and I don’t like to jump to different companies. They always gave me the runaround and I just stayed with the same. Renewing the service has been simple. It's easy to get along with them. Overall, I'm pretty satisfied.
Good afternoon, Grimaldi. Thank you so much for this awesome review! We are thrilled to have your loyalty since 2013, this makes our hearts bigger and makes us very happy! Thank you for trusting us during this time, we will continue to take care of you and serve you in the best way to continue as your trusted supplier for many years to come! Best wishes to you and your family, and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 3, 2020
At the time when I signed up, Direct Energy was the cheapest. I like my original deal back that I had. That was great. When they called me and I asked them what they had, if the same deal was available or if they had something else, they said, "No." It's just that that deal wasn't continuing anymore and that they had an offer, but it wasn't that great.
Hi John, we appreciate you are choosing us as your energy provider. We regret your experience with the new plan and we would love to provide you the best plan that can suit to fit your energy needs. Please send us a private message or engage with us through chat at www.directenergy.com We are looking forward to hearing from you soon! It will be a pleasure to help you. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 3, 2020
It has been great with Direct Energy, especially with the people that I’ve spoken with. Debbie is fantastic. The customer service takes their time on answering my questions and still asks me if I have any questions or doubts about the product that they are selling. They've been helpful for me. I've been a loyal customer of Direct Energy and now, my daughter is with them. I'm fantastic with the service that they have been providing to me.
Hi Oziel. You just made us happy with this wonderful review! It is invaluable to know that we have your trust and that of your family, thank you very much for giving us the opportunity to serve you! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Best wishes to you and your family, and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 2, 2020
Direct Energy gives us a cheap rate so I like it. I spoke to the customer service team when I had to transfer service and it was great.
Hi Latoya, thank you very much for entrusting us with the care of your energy in the new property. Our main goal is to provide you the best rates in the market. Glad to know that our team is providing you a great experience this is what we like to hear. We appreciate your preference. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 2, 2020
I have used Direct Energy years ago. I was just searching online to turn on my power at my other property so I could get some stuff done. It was what I saw that was cheaper for just month-to-month because I didn't need anything long-term. I was just trying to get some work done at that house. It was just a month-to-month type deal. Whenever somebody decides to move in to that property, they can take it over and I could just cancel that and then they can do their own. Direct Energy is easy to sign up with and they are a good company.
Good morning, Michael. We appreciate you for sharing your impression about us, it really is very important to us. If there's anything we can do to enhance your experience with us, please feel free to contact us anytime, you are a valuable part of our family and we will do what it takes to make you happy about your electrical service! We wish you and your family a wonderful holiday season! - Sophie / Digital Care
Reviewed Dec. 1, 2020
I received a letter in the mail stating Direct Energy has a 5 star rating, lower rates, and if I sign up I’ll get a $750 rebate. It’s been 3 months and my rate is higher than my previous company, and after 3 phone calls, and contacting the Better Business Bureau I still haven’t received that rebate as promised. Also, the last two phone calls the rep kept me on the phone 45 minutes, and on every call they pretended they have no idea about that rebate. I kept the letter so there is no way to lie about it. At this point I’m just researching another company and finding out how to get out of this contract lie they sold me. What a rip off. I left my previous company of 3 years for one that has a website that is just for show. I hate Direct Energy. Stay away people. Once you're in they forget about you.
Hi Eric, we are genuinely sorry to hear how frustrated you are. Knowing that you feel this way is disheartening. This is absolutely not the journey we expect for our customers. Based on your account it shows that you are currently enrolled in the Live Brighter 36 Bonus where you receive a total of $750 in Visa Prepaid Cards split into 3 gift cards. 1st one $250 Visa Prepaid Card after 90 days on the plan. 2nd one $250 Visa Prepaid Card at one year on the plan and the third one $250 Visa Prepaid Card at two years on the plan. The first one was generated on 12/01/20. Each card takes 2-4 weeks for delivery. We are deeply sorry for any confusion this may have caused you. We would like to have a second chance to help you with your energy needs. If you still have any other questions, feel free to send us a private message and we would love to help you in the best way. Have a great day! - Zoeh / Digital Care
Reviewed Dec. 1, 2020
Our plan with Direct Energy is half the price than what we had. I was told though that Direct Energy was gonna pay for my close-out on the other bill. But I don’t think they're gonna upfront pay for it. They're just gonna cut us a credit but I was expecting them to close the contract.
Hello Raul. Thank you very much for taking the time to share this great rating! We are really happy and grateful for your vote of confidence, we will do everything to satisfy your energy needs. We would love the opportunity to further investigate the close-out, please feel free to reach us through a private message on this platform, or you can also reach us by any of our communication channels (social media, chat, phone) and we will do our best to answer all of your questions. We value your business with Direct Energy! Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 1, 2020
I first heard about Direct Energy through a friend. They're cheap and a good company. I called them when they got turned off, but the rep said that was an error that they had turned it off.
Hi Ella, thank you for taking the time to leave us this incredible review. We are deeply sorry for any inconvenience this service interruption may have caused you and your family. We are glad that this situation has been fixed. Glad to help you with the best rate for you. Customer satisfaction means everything to us. Remember we are here for you at any time. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Nov. 25, 2020
Marco was kind and efficient. My request was taken care of quickly, and without being pushy about sales/retention. Thank you. I'm canceling because I'm currently being charged over 4x the rate of the local utility and have found that I don't care to take the time to negotiate pricing on my natural gas service. The local supplier is fine here.
Hi Kenneth, this is great news and we will be sure to pass this feedback along to the appropriate team for recognition to Marco. We are very sorry to lose you as part of our family. Please note that Direct Energy can offer you a fixed plan that can give you peace of mind knowing that your rate won't change during the contract versus the rate with your local company that is a variable rate that can probably change once a month. You can always check our rates online at www.directenergy.com Stay safe! - Zoeh / Digital Care
Reviewed Nov. 25, 2020
I liked Direct Energy's lower rates. I went through all the plans and the Live Brighter plan was what best fit me. The service has been good so far.
Hi Duvan. Thank you so much for this awesome review! We are thrilled to know that you find the best plan to suit your energy needs and budget. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. We hope to have the opportunity to serve you for many years to come! We wish you a happy and blessed Thanksgiving! - Sophie / Digital Care
Reviewed Nov. 24, 2020
The team at Direct Energy was pleasant and I didn't have any problems talking to them over there. It was good. I would recommend them.
Hi Olawale, Direct Energy has been blessed to have an opportunity to work with you. We will continue working for you, to always provide you with the best experience and be able to cover your energy needs. Thank you for your recommendation of our service. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a great weekend! – Zoeh / Digitial Care
Reviewed Nov. 23, 2020
I used another provider before and switching with Direct Energy went pretty smoothly. Unfortunately, my power was turned off and they were able to get it on within the same day. That was pretty helpful. Every time I've spoken to someone, it was easy and they did a good job.
Good afternoon, Jacob. We are thrilled to know that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. We highly appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! We wish you a happy and blessed Thanksgiving! - Sophie / Digital Care
Reviewed Nov. 22, 2020
I liked the rates of Direct Energy. It was reasonable. The customer service, technician, and sales rep were pretty good.
Hi Laneisha, for you to say “The customer service, technician, and sales rep were pretty good" makes our day! We are pleased that you are giving us the opportunity to help you with your energy need! Thanks for your trust. Happy Thanksgiving. - Zoeh / Digital Care
Reviewed Nov. 21, 2020
This last time I went with Direct Energy, I did it on the fly pretty quickly. The price was what I had to select from and I was just in a hurry. If I moved from this house, I will definitely try to see if I can do a solar plan thing. I would ask them what they can do to help me go down that road. Then, as far as from the experience part, I wish we should be getting feedback every once in a while on savings in an email.
Hello Gwendy. We highly appreciate the feedback you have provided us. Our customers' satisfaction means everything to us. We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had. If there are any outstanding issues, we ask that you send us a private message through this review platform or you can connect with us through any of our communication channels. We would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! Happy Thanksgiving! - Sophie / Digital Care
Reviewed Nov. 20, 2020
Direct Energy has a better rate and I did a contract with them.
Good morning, Dustin. Thank you so much for this great rating! Thank you for giving us an opportunity to serve you. We will continue working diligently to satisfy your energy needs, we care for you and we value your business with Direct Energy! Best Regards! - Sophie / Digital Care
Reviewed Nov. 19, 2020
Direct Energy had the best rate. I'm on a two-year contract. The service has been good. But I hope they could let the rates go down a little more. Other than that, everything is fine.
Hi Errica, our team will be happy to read what you wrote. Thank you for taking the time to leave this amazing review to know that Direct Energy was able to help you. We would love to find a better plan for you. Please send us a private message. It will be a pleasure to help you. Have a great day! - Zoeh / Digital Care
Reviewed Nov. 19, 2020
The reps were very nice when I spoke to them. Sometimes my bills were a little bit high, but further than that, I like Direct Energy. But my plan was better last year than it is this year because my bill wasn't as high before. I work at night and the only thing I leave on is a light for the front porch and the bathroom. When I get home around by 3:00, I might leave the TV on till maybe about 5:00, and then I go to sleep because I gotta get back up and go to work at 4:00. I don't see savings on this plan.
Hello James. Thank you for sharing this great review. We are more than happy for being your electricity provider. I highly recommend you to check some save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce energy usage while you are not at home and you can also you may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. If there's anything we can do to enhance your experience with us please feel free to contact us anytime, it will be a pleasure to further assist you. Thank you for your trust in us! Have a lovely day! - Sophie / Digital Care
Reviewed Nov. 18, 2020
Every time I call, Direct Energy's reps are available. They are friendly and courteous.
Hi Melina. We love to know that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. Thank you so much for sharing your fantastic experience with us! We wish you all the best! - Sophie / Digital Care
Reviewed Nov. 18, 2020
Part of the reason I chose Direct Energy was I was a little too lazy to really search for options. The other part was I would get the referral bonus from my friend and they would get it as well. Compared to CoServ that I used before, Direct Energy has given me better rates overall. Direct Energy hasn't had a big impact on my lifestyle which is good because it's been easy for me. I haven't had any problems with either their service or customer service. Customer service has been good. Overall, they're pretty decent.
Hi Jonathan, we appreciate that you are choosing us as your energy provider. Glad to have you as part of our big family. Love to know that you found the best plan based on your lifestyle. Thank you from the bottom of my heart. I am thrilled that you've enjoyed your great experience with Direct Energy. Have a good day! - Zoeh / Digital Care
Reviewed Nov. 17, 2020
I've been with Direct Energy for years and they've always done well by me.
Hi Norma, you've given us your commitment to earning your business, and in rating, we will commit to providing this same 5-star service to you. Glad to know that we are able to provide you the best experience. We value your loyalty to us. Have a great weekend! – Zoeh / Digital Care
Reviewed Nov. 17, 2020
We had TXU for years. My wife was looking at rates and saw that Direct Energy's rate was significantly lower than TXU so we switched. We've had our second full bill and we went from $500 a month to $150 a month. I've saved $400 a month.
Good afternoon, Wayne. Thank you so much for choosing us as your electricity provider! We are delighted to have you in our family and we will do everything to please you and continue offering you the highest quality services for many years to come! It's great to know that we've managed to offer you a plan that meets your energy needs and budget. Please take care and be safe! - Sophie / Digital Care
Reviewed Nov. 16, 2020
I was transferred to the wrong department twice. First person put me to Texas, though I have clearly given my information as Illinois in more than one place. That person gave me to a utilities person...not warranties. So, I still don't know anything. Totally wasted my time...
Good afternoon, Wendy. We are terribly sorry for the bad experience you describe in this review. We would love the opportunity to take a closer look at this and help in any way we can. If there are any outstanding issues, we ask that you send us a private message through this review platform with your account details and a brief description of your concern, or you can connect with our Facebook or Twitter team, also by phone or through our Live Chat department, we will do our best to answer all of your questions. We look forward to hearing from you soon. Best regards! - Sophie / Digital Care
Reviewed Nov. 16, 2020
I contacted Direct Energy because I needed a printout of my account number so I can give it to the apartment complex. They were professional and friendly. It just took them a while to get me what I needed.
Hello Holly. Thank you for the great review! It is awesome to know that we have managed to serve you and meet your needs in a timely manner. We value your business with Direct Energy and it's always a pleasure to assist you! Have a lovely day! - Sophie / Digital Care
Reviewed Nov. 16, 2020
At first, I went with Direct Energy through a referral of a friend. Then I had moved many times but I always got them. It was because their prices were good. Also, they've always had an easy website to go into and make a payment and make changes. Then They've always had really good service. And then their renewal process is very easy. I left them one time for TXU and it wasn't the same for me, so I came back.
Every year, Direct Energy advanced. They adapt to the changes. They went from free nights and then free weekends. Their plans are competitive. Their website keeps getting better. Their service is exceptional. Then what I really liked this year that really surprised me is that they reached out to me and gave me a lower price because of how COVID was affecting all of us and it didn't extend my contract. It's the same price all year long. It equals out the same thing but I don't have to worry about bills high in December and low in the winter. I am extremely satisfied with Direct Energy and I don't see myself leaving for a long time.
Thank you very much for this important comment about our team, one of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”, especially during this difficult time. It means so much when our best customers share their experiences. Have a good day! - Zoeh / Digital Care
Reviewed Nov. 15, 2020
Direct Energy has been good, so far. I get light mostly through CenterPoint and then Direct Energy just sends the bill. I just got one small bill. But it’s cold right now, so I don't expect anything high. Direct Energy has a better, friendlier website to set up autopay and log-ins. It’s simple to sign up with any provider with that website. But always research and check the rates.
Normally, I never re-sign with the same company once the contract is over because you don't get the best deals. So I don’t mind signing up one for three months if it's the best deal in that time and then signing one for eight months if that's the best deal in time because that's normally how you get the best rates. When I ran into customers that had Direct Energy, none of them really ever had any major complaints. So this was a company that I had in mind at one point to sign up with.
Hello Luis. We are thrilled to see your review, it is awesome! We are so excited to know that you're satisfied with the service you've been provided and we will continue working hard to meet your expectations every day and continue serving you for many years to come! Thanks for your trust! Have a beautiful day! - Sophie / Digital Care
Reviewed Nov. 15, 2020
We use quite a bit of power at our house. I'm most sensitive to price more than anything else. I liked the price and the length of the contract time that Direct Energy was offering. It’s about the same price as my previous provider. The previous provider tried to run the price up. That’s why I switched away from them. I signed up through Power to Choose, and then I got a confirmation from that. And then, I got an email sent to me.
Hi Michael, we are overjoyed to know that Direct Energy exceeded your expectations and showed what the experience should be! Thank you for your business and your kind review. We appreciate you are choosing us as your energy provider and helping you with your energy needs. Have a great weekend! – Zoeh / Digital Care
Reviewed Nov. 14, 2020
I’ve been a Direct Energy customer for many years on four or five different properties. And the house I bought, I went with the existing provider just out of convenience, but as soon as the contract expired, I switched to Direct Energy. They have better customer service. The only negative experience I had recently is that my house has two meters, so I have two electric bills. The guy I talked to on the phone quoted me a rate that he could get me to switch them both over. I accepted that. The call got disconnected. But whenever I reconnected with someone else, they couldn't get me the same rate that he offered me. I asked them to just go back and listen to the phone history so they could verify it, so I don't sound like I’m lying or making it up. But they said that takes a lot of work to do that. So, I just let it go and went with the rate that they gave me.
Good afternoon, Gene. Thank you for this endearing review! It is amazing to know that we have had your loyalty since 2007! We greatly appreciate your preference and we love knowing that we go with you wherever you go! We hope to continue serving you in the best possible way for many years to come! We regret the inconvenience you had to experience and whenever you need us, please do not hesitate to contact us, we will do everything in our power to satisfy your energy needs. Thank you so very much for your trust! Enjoy your weekend! - Sophie / Digital Care
Reviewed Nov. 14, 2020
I just left Gexa and I'd done Amigo. I've done Direct Energy before too. Whenever you go to renew, they're always taking you to this default rate such that if you don't update or leave, you don't get to maintain the good rate that you get. I took a six-month deal with Direct Energy and it's working real well. I signed it up over the internet and gave them my bank card so they can hit it each month for the charge and off we go. They do have a great website for usage history. Those are always good. The one that we're using now shows a daily consumption rate which is interesting too. If they came out with a time of day rate, that would also be interesting.
I'm still paying $100 a month to CenterPoint to manage the distribution wires. In the next two months, I'll probably start looking around as to what am I gonna do. I'm not sure if Direct Energy has something competitive to keep me. I'm always shopping. The beauty of a deregulated market is we get a chance to always go after the best deal. There aren't any switching costs unless you've got bad credit which I don't have.
Hi Kevin, your story is incredible; thank you for sharing that with us! It's wonderful that Direct Energy has made such a difference for you. Glad to know that you are taking advantage of the great benefits of using our auto-pay option. Thank you from the bottom of my heart. Have a good weekend! – Zoeh / Digital Care
Reviewed Nov. 13, 2020
Everything is going good with Direct Energy so far. This includes their website and their app. Their app is simple and I pay my bill through it. But yesterday on my bill, I paid $94 extra. I thought that I had to pay another amount and I put the wrong amount. I called to see if I could get the money refunded. The guy I spoke with was good and I was told the refund would take five to 10 business days.
Hi Asusena, we are pleased to have such a wonderful customer like you. We apologize for any inconvenience this may have caused you. Glad to know that this case has been resolved. Feel free to contact us at any time. Have a great day! - Zoeh / Digital Care
Reviewed Nov. 13, 2020
Initially, I ended up getting a $249 electric bill. I live off $786 a month and a rep told me about Direct Energy's Live Brighter Loyalty 22 plan and how it would save me money. I switched and the rep whom I spoke with was very helpful. My bill went from $249 to 80-something dollars a month.
Good afternoon, Nocalene. Thank you for taking the time out to share this endearing review! It is amazing to have your loyalty since 2014! We care for you and we will continue working to provide you the best experience ever! You rock! - Sophie / Digital Care
Reviewed Nov. 12, 2020
I was with TXU. I live in a two-bedroom apartment and I was having a $180 electric bill every month and I'm not even home half the time. I went with Direct Energy and had about three or four of their reps call me. I've never had a company so excited for people to join up. I got their free power weekends plan so I can do all of the heavy electric work on weekends and try to save a little energy if I could. I noticed there was a difference. On my first bill, it was about $123 which is probably 60 bucks cheaper than it usually is.
Hello Andrew! Welcome to Direct Energy! We are thrilled to have you in our family, thank you for giving us a shot! We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We are so glad to hear that you are saving money every month, and we look forward to the opportunity to serve you for many years to come. Have a great weekend! - Sophie / Digital Care
Reviewed Nov. 12, 2020
Direct Energy is better than Reliant when I work with people in customer service. They're very nice and they make sure I understand what I'm getting into. One time though, someone supposedly from Direct Energy called me asking for a $200 deposit I had already spoken to someone about. I wanna say it was a scammer but the rep said Direct Energy. I called back and they answered back which was weird to me. I kept on asking them questions and they got upset and hung up. Direct Energy good plans and a lot of different little programs. Having their service has saved me a lot of money. They're an excellent company with excellent representation.
Hi Tandolyn. Thanks for your trust. We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. Glad to be your energy provider. We are here to help you at any time. Have a good day! - Zoeh / Digital Care
Reviewed Nov. 11, 2020
Direct Energy was cheaper than other providers and I'm happy with the service. I like it. They're friendly and energetic. It seemed like they really were looking to please.
Hi Sharon, Direct Energy has been blessed to have an opportunity to work with you. It has been wonderful to have you in our big family. Our team will be happy to read what you wrote. Thank you for taking the time to leave this amazing review.to hear that Direct Energy was able to help you. Have a good day! – Zoeh / Digital Care
Reviewed Nov. 11, 2020
I heard about Direct Energy on Power to Choose and they were the most reasonable provider at the time. So far, we've had a good experience with them. Working with their team has been seamless.
Hey Laraine! Thank you so much for choosing us as your electricity provider! We are excited to count on you as a part of our beautiful family! Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. Thank you for your trust! Have a remarkable day! - Sophie / Digital Care
Reviewed Nov. 10, 2020
I went with Direct Energy for the price and they didn't need a deposit. I'm really enjoying Direct Energy. It's been very cheap for me. They're easy to talk to and easy to deal with.
Hello Jeana. It is awesome to have these types of reviews, it makes us proud and let us know that our hard work has its rewards, because knowing that we have managed to satisfy your energy needs drives us to be better every day. Thank you for choosing us as your trusted provider! All the best! - Sophie / Digital Care
Reviewed Nov. 10, 2020
I was using GRU in Florida. Now, I'm with Direct Energy in Texas. The nature of how these two things working are different. In GRU, there’s no other option that we are doing. We will just stick with them. In Direct Energy, this is a very good strategy that suggests the best provider based on your location and based on your different attributes. It was very new to me. Also, the organizational part of their website is very good. I don't need to worry about direct messaging or communicating with the assistants because many things are automated and it helps customers to spend less time on some manual working. Everything is suggested based on their information. Overall, Direct Energy met all my expectations.
Hi Aleksandr, I am so glad we met your expectations. Glad to know that Direct Energy is helping you to reduce the energy rate. We are fortunate to have you in our big family. Thanks for your trust! Have a great day! – Zoeh / Digital Care
Reviewed Nov. 9, 2020
I've been with TXU before and they were the worst company. Direct Energy's price was better although you have to be in contract. I saw that my bill went down now that I made the contract. I was paying that little bit of electricity all the time and I didn’t know I was out of contract and I was overpaying. I forget to renew it.
Hello Efrain. It is awesome to have these types of reviews and find out that you are happy and satisfied with our services. We are glad to know that you find the best plan to suit your energy needs and budget. We look forward to the opportunity to serve you for many years to come! Thank you so much for your trust and loyalty! Have an amazing day! - Sophie / Digital Care
Reviewed Nov. 9, 2020
We had Gexa and they decided to up our rate which was ridiculously high. I'm in Texas and I can't do high rates in the summer so I went with Direct Energy. I went through Power To Choose and compared to some others, Direct Energy was the cheapest. I've gotten one bill and it was good considering the bill included some of the summer months here in Texas.
Hi M. Welcome to Direct Energy and thank you for choosing us as your energy provider. So glad you liked the cheapest rate that we can offer you. I highly recommend you check the energy savings tips through https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce your usage, especially during summer/winter time. Have a good day! - Zoeh / Digital Care
Reviewed Nov. 8, 2020
I used to be with Reliant a long time ago and they were kinda high, so I got away from there and looked for more of a budget. Direct Energy came up with a program, All Nights, Free Days, you have to use electricity. I tried it ’cause now that we’re home, we have more time in a day, and I was trying to get more from my money from day-wise as opposed to the night time. I just renewed about a week or two ago. I don’t like to keep changing and stream like with one company here. I wanted to stay with Direct because I’m more familiar with them. The rate was lower at the beginning, but this pandemic was higher because we're staying more time at home. I have to see my next bill when it comes up if there's any difference and I can really judge it from there. I discussed it with one representative and he said it should take effect and my ratio would be a little lower. We're gonna find out. Overall, I’m comfortable with Direct.
Hi Alberta, it has been wonderful to have you in our big family. I highly recommend you to check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips this will help you to reduce the usage, especially during this difficult time. It is great to know that you are enjoying your experience with us. - Zoeh / Digital Care
Reviewed Nov. 8, 2020
Whatever Direct Energy is providing, I'm satisfied so far. The experience is good. Every week, it tells me the consumption and that helps. The rates are pretty competitive too. It is better than the others that I looked into.
Hi Samujjwal. Thank you so much for taking the time out to leave us this amazing review! It is so awesome to know that we have your loyalty since 2009, and we look forward to serving you as you deserve for many years to come! Thank you for your trust and loyalty, Samujjwal! Kind regards! - Sophie / Digital Care
Reviewed Nov. 7, 2020
We were on Cirro previously and they didn't come up with a plan for existing customers. I liked the website a little bit better for Direct. They also had a good price for the plan. I got a call after we started and Direct seemed a little more attentive to what's going on and what feedback. It was also an opportunity to sell some other service that came in later on that first call. But I didn't get any calls from Cirro. I’m on a nine-month plan and we'll see what happens in those months. What typically happens with this is the plan expires and then I go month-to-month and I'll get some email things. I'll start looking eight months to see what's happening with the plans and hopefully they've got change.
Hello Douglas. We highly appreciate your time and this fantastic feedback! Thank you very much for giving us the opportunity to serve you, we are very happy to know that we are doing things well and that you are happy with what we offer you. We will continue to do our best to meet your expectations and retain your preference for many years to come. We wish you and your family the best! - Sophie / Digital Care
Reviewed Nov. 7, 2020
We're very satisfied with Direct Energy. Every time we've contacted to renew a contract, we always get someone that walked us through all of the options that we have. I'm also happy with the bills that I get. My last two bills have been less than $100. I live in a mobile home, and usually, the mobile home's electricity runs very high. I've never had a real high energy bill.
Hi Billy, thank you so much for sharing your positive experience working with Direct Energy. We pride ourselves on timely communication, professionalism and we are glad to know that this has been your experience with the renewal options. We are very happy to know that you are able to save money with our plans. We are grateful for your business and wish you a wonderful day! – Zoeh / Digital Care
Reviewed Nov. 6, 2020
I like the customer service of Direct Energy. Others should try it out.
Good afternoon, Christian. Thank you for sharing your great experience with us! We are so thankful for having you as a part of our big family! Remember that we'll always be here for you! It is awesome to know that we count on you! Please take care and be safe! - Sophie / Digital Care
Reviewed Nov. 6, 2020
It has been good dealing with the team at Direct Energy. When the bill gets passed through, I get a little call and I go online and make the payment. The lowest possible rate is what I go for.
Hi David, thank you for such a fantastic review, we are pleased to have a wonderful customer like you. Have a good day! - Zoeh / Digital Care
Reviewed Nov. 5, 2020
My buddy Paul mentioned Direct Energy to me. I called them and the reps helped me out pretty well. I got their Twelve Hour Power plan 'cause I'm working and I'm not even home half the time. My best friend has also moved in and he uses a lot of energy. He's usually home and up at night. Getting this plan has saved me money.
Hi William. We're so glad having you as a part of our family, thank you for choosing us! We are happy to know that you have found the best plan for you! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great day! - Sophie / Digital Care
Direct Energy Company Information
- Company Name:
- Direct Energy
- Year Founded:
- 1986
- State/Province:
- TX
- Country:
- United States
- Website:
- www.directenergy.com