Direct Energy Reviews
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About Direct Energy
Direct Energy is an electricity and natural gas provider that services homes and businesses in select states and territories. The company offers online bill pay options and smart home bundles.
Direct Energy Reviews
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- 4,880,885 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Dec. 25, 2020
I've had a really good experience with Direct Energy. I was referred by a coworker of mine several years ago and this is my second go-around with them. I like their rate and the free weekend. Renewing my subscription with them was very easy, too. But one time, I got an email saying that my service was going to be canceled. It turned out that Encore had used my address for a new service for another customer and was canceling my service. But I didn't cancel my service and I was not moving. And Direct Energy is resolving that for me.
Hi Kathy, we are overjoyed to know that Direct Energy exceeded your expectations and showed what the experience should be! Thank you for your business and your kind review. We are pleased to have your business and loyalty. We appreciate the pivotal importance of recommendations, and we are fortunate to have you and your co-worker with us. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Glad to know that your case has been resolve. Have a good weekend! – Zoeh / Digital Care
Reviewed Dec. 24, 2020
I like the plans that Direct Energy has to offer and that’s why I stick with them. The one that I use is the free weekends and I sign a contract every year. The process is very simple. It's on the app and you just look it up, then sign it. It takes seconds.
Hi Cristian, your story is incredible; thank you for sharing your experience with the free weekends! It's wonderful that the Direct Energy app is making your life easy. Thank you from the bottom of my heart. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 23, 2020
I was referred by my father to Direct Energy and I signed up with them because the kilowatt was a little bit more, but I got 12 hours that I don't pay for anything. I have security lights at that house which are going to be on at night. That's when I don't pay for any kilowatt, so it seems pretty convenient. Signing up with them was really easy, too. It’s a brand new house, so I didn't know what to do. But they made it easy. However, on their website, it'd be cool if they could do the usage where there's a graph showing your lights that are getting used the most throughout the day. I paid almost $40 this last month but no one lives in the house yet because it's still getting built. It was a lot given that I turn the lights on every now and then when we’re there working on the house, but no light in it is on for four days.
Hi Xavier, congratulations on your new house, we are happy to help you with the care of your energy. Glad to have your business with us. We appreciate the pivotal importance of recommendations, and we are fortunate to have you and your father with us. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. We would love to further investigate your account and clarify any confusion this may have caused you. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 22, 2020
I have free nights with Direct Energy. But, the man who set me up with them got me two poles and had a bunch of issues trying to get that straightened out. I had one meter and he told me that what I had was Ambit so I got charged for letting it go.
Hi Terrisa, knowing that you feel this way is disheartening, and we hope you'll give us the chance to speak more with you and address your concerns. We would love to investigate this further and find the best solution for your case. Please send us a private message or engage with us through chat at www.directenergy.com It will be a pleasure to assist you. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 22, 2020
Customer service was wonderful. They were so kind and patient. My daughter’s had Direct Energy years ago and she said it’s a good company. The price was good too. Better than TXU Energy.
Hi Shirley, Welcome to Direct Energy! We are pleased to have you and your daughter as loyal customers. Our goal is to continue offering top-notch services at good prices. Thank you for choosing us as your energy provider. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 21, 2020
Direct Energy offered a subdeal that we accepted. Prices were decent too. It's been several years that we've been with them now and for the most part, everything's good.
Hi Dom, it is really great working with you. Thank you for entrusting and allowing us to help you with your energy needs. Your 5-star review is really appreciated! We are glad to have such a wonderful customer like you. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 21, 2020
Direct Energy has the best price I've seen for energy and it was easy to sign up. They are absolutely amazing.
Hi Sheryl, wonderful to know that Direct Energy is helping you to get the best plan. Thank you for taking the time to share your amazing experience with us. We are pleased to be your energy provider. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 20, 2020
I use Direct Energy for electricity and I like the convenience. I also like their customer service. But they're not competitive about rates. So, it would be great if they can do something about offering more competitive rates.
Hi Yuyi, just wanted to say thanks for being a loyal customer! As a valued customer, we’d really appreciate your feedback. We would love to get a better plan for you. Please send us a private message or engage with us through chat at www.directenergy.com It will be a pleasure to reduce your rate. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 20, 2020
I've had Direct Energy for years. My aunt said, "Go with this" and the numbers were right. The process on renewing is also very easy and informative. I'm satisfied.
Welcome to Direct Energy, Angela. It is amazing when we receive this type of reviews. We are fortunate to have you in our big family. Glad to know that the renewal process is easy. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 19, 2020
We heard a radio ad about Direct Energy and their two free nights or two free months thing. We signed up with them and the process was easy. I also had a great experience with the person that I spoke to. We got on the 12-hour power plan because we're home at night and we use the energy then. So far, Direct Energy is doing great and we have no problems. Most of the time, for some reason, any energy we've had would just randomly cut off. But Direct Energy hasn't done that to us.
Joseph, your story is incredible; we are pleased to have your trust in our company. So glad to know that the free night's plan is working for you. We're absolutely thrilled to have you in our big family. Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 19, 2020
I usually use my app. The only issue that I have is, I have my fingerprint enabled for everything and for some reason, Direct Energy does not accept the fingerprint. I can put it on there and it'll just sit there and load and load. That's all it'll do and it'll never connect. I have to use my username and password on the app on my phone. Apart from that, I feel good. The Direct Energy reps are very helpful. Everything that I needed or any question I have, they always have an answer for it.
Hi Casey, thank you for bringing this to our attention. We will pass this information to our support team that way we can add this option on the new version of our mobile app. We would love to make your experience even more amazing. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 18, 2020
Direct Energy had good rates and we haven't had any problems with their service, so that's a good thing.
Hey Melissa. Thank you so much for this endearing review! It is wonderful to know that you found the best rate to suit your energy needs and budget, and also, it is great to know that you feel good about the service you're being provided! You are an important member of our family and we care for you! Thank you for your preference! Best wishes to you and your family, and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 18, 2020
Their rate at the time was better than what I've seen when we were shopping around. They were able to explain any questions I had when there was the bill or my current plan. It has been a great experience. I'm definitely happy with the service.
Hi Darryl, our main goal is to make your life much easier. We strive to provide the best experience for all customers with their energy needs. Glad to know that we were able to answer all your questions. Thank you for sharing your comments. All the Best! Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 17, 2020
Direct Energy's customer service has always been great and that's important. But when we were enrolling, there was this huge misunderstanding. There were two different companies involved, Direct and Gexa. Initially, Gexa ended up taking the order because at the time, we were service shopping and Gexa had connected first. When I found out that it was Gexa that was the provider, I called both companies because we wanted Direct and not Gexa. There was this long conversation and Gexa was supposed to do whatever they were supposed to do. And Direct was doing whatever they were doing to get the services from them.
Then, I didn't know who did what or what happened, but the good part about it was everybody that I talked to was more than willing to help and figure out what was going on. However, I found out that Direct hadn't put the order in properly for the initial request for them to take the services from Gexa, so it didn't go through with the TXU people over here, the people who actually process the whole thing. And that was the reason why the switch didn't happen right when it was supposed to and Gexa had disconnected services.
We lost services completely from 4 o'clock in the afternoon and it didn't get turned back on until 11:00 the next morning. And we have four children, so it was not fun. We have a six-month-old baby and she had to spend the night at my brother's house. That was totally traumatizing but everything after that, service-wise, has been fine. And I know that Direct didn't do it on purpose. Plus, they ended up fixing it. But it took them a while to figure out what the issue was and that was because I was pushing and pushing.
Also, the one thing that I noticed that was really a pain during that time was the fact that there's a number that you call. Then, Direct Energy has another company, under the same umbrella but a different name, depending on what part of the state that you're in, and the main number that you call into will direct you to the other company sometimes. But they can't do anything for you down here. So maybe they should tell the employees which number to give out or who to transfer you to because they were jacking that up every time and they kept sending me to the wrong people. Other than that, I haven't had any issues with Direct Energy.
Thank you for sharing a bit of your experience, we are very sorry that you had to go through it and we are glad to know that in the end, although with setbacks, everything could be solved. Thank you very much for choosing us as your trusted supplier, we greatly appreciate that you gave us the opportunity and we will continue to provide you with the best service because you deserve it. We care for you and we will be more than glad to do anything needed to enhance your experience with us, so please feel free to contact us anytime you might need us. We wish you and your family the best and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 17, 2020
Direct Energy is a little bit cheaper and it has been good dealing with them.
Hi Vickie, we are happy to receive such a great review, highly appreciate it! It's a great honor to know that Direct energy is giving you the best plan. Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 16, 2020
It was very professional with the team at Direct Energy. I just signed up with them and everything's fast and simple.
Hi Ana, welcome to Direct Energy's Family. Thanks for your trust, we're thankful for amazing customers like you. We are here for you any time you need it. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 16, 2020
I moved out of the house in Spring TX in September. In October, I was supposed to move into the unit so I told the representative to disconnect the lights in Spring. He said it would be easier if I just keep the service and let them know where I'm moving. I told him that I didn't even know if I'm approved. He then said that they could wait and that they wouldn't have to turn them on right now. I didn't get approved and now, they're trying to charge me a bill for a place I've never lived in, and it's someone standing there who used the lights for a month and a half. Direct Energy went back and listened to the call. They claimed they didn't hear him when he kept pushing the point about that. They only listened to part of the phone call that they wanted to listen to. They also told me that it was my fault I didn't call back and tell them that I didn't get approved for the apartment and now I owe them a bill.
Good morning, Keysia. We are terribly sorry for the bad experience you have had. We care for you and we would like to further investigate this matter. Please feel free to reach us through a private message on this reviews platform, or you can also contact us by any of our communication channels (social media, chat, phone) and we will do our best to provide you a solution. Thank you for the feedback. We value your business with Direct Energy! Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 15, 2020
My Direct Energy bill seems a little high. The electric plan we had was a lot better than when I had to put it all in my name. I'm not totally displeased with it, but the rates could be better. Other than that, I haven't had any issues. Shop and compare.
Hi Thomas, thank you so much for your feedback! We take customer satisfaction very seriously. We would love to find the best plan that can suit to fit your energy needs. Please send us a private message or engage with us through chat at www.directenergy.com We are looking forward to hearing from you soon! Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 15, 2020
I've been using them for a while and I've been happy with them. Everything was good when I called the customer service number. They were very prompt and quick when I had an issue.
Hello Michael! You made our day with this review! We are amazed for having your loyalty since 2011! Thank you so much for trusting in us and for giving us the opportunity all over the years to serve you! We care for you and we will continue getting better day by day to take of you and your family! Enjoy this Holiday season! - Sophie / Digital Care
Reviewed Dec. 14, 2020
Direct Energy had good plans for the duration that we were looking for. Signing up was pretty simple and straightforward.
Hi Meghana, thank you for entrusting us with your energy needs and taking a moment to share this great comment with us. Glad to know that you got the best rate plan. Your kind words are greatly appreciated. If you need help, please feel free to contact us at any time. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 14, 2020
Direct Energy's service is terrific. I use the website to pay my bills sometimes and it's good.
Hi Norberto. Thank you for providing us this great rating! We are euphoric to have you as a part of our family since 2015, thank you for your loyalty! If there's anything we can do for you, please do not hesitate to reach us anytime, we will be more than glad to assist you. We look forward to the opportunity to serve you for many years to come! Best wishes to you and your family, and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 13, 2020
Getting signed up was pretty easy. But I've had an unanswered question from Direct Energy outstanding for a couple of weeks. I know that Direct Energy has been awarded like the best energy supplier this year and in their mission statement, their logo is about transparent pricing, but I haven't had that experience. I've called and spoken with three people on how my bill is calculated, because the plan that I signed up for was the Twelve-Power Hour. It advertises a rate of 11.5 cents per kilowatt hour. But when I get my bill, it's charging me 16 cents per kilowatt hour, which is not what I thought I was signing up for. I still haven't gotten a clear answer from them. But I did figure it out myself.
It's calculated as 16 cents per kilowatt hour minus all of your free energy over those 12-hour period. Then whatever's leftover, you divide that plus all your fees divided by however many kilowatt hours you used that month. That gets me my average rating. So I don't agree that the plan that I signed up for was transparent. It's possible I would have chosen the same plan, however, that wasn't made very clear to me, which makes me not feel respected as a customer. I'm pretty good at looking for asterisks, which take you somewhere else to read the fine print, but I don't recall anything that told me about any of that. So it makes me feel tricked as a customer.
Good afternoon, Carolyn. Thank you for taking some time out to share this review with us! We appreciate you giving us the opportunity to know how you feel and we are truly sorry for the bad experience you have had pertaining to your rate plan. We would love to take a closer look at this and help you in any way we can. We will definitely appreciate it if you can send us a private message through this review platform or you can contact us by any of our communication channels, so we can discuss what options we have for you. We value your business with Direct Energy and we will do our best to show you we care. We look forward to hearing from you soon. Best wishes to you and your family, and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 13, 2020
This is going to be the second month I've been with Direct Energy. So far, it's going well. Hopefully, it stays that way.
Welcome to Direct Energy, Jocael. Thank you for entrusting us with your energy needs and taking a moment to share this great comment with us. Your kind words are greatly appreciated. If you need help, please feel free to contact us at any time. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 12, 2020
I've been with Direct Energy for so long and the bills have always been pretty good. Sometimes other people tell you the energy costs but they don't mention the whole deal and then people are surprised when they get those rates. But Direct Energy tells you the whole deal upfront. I called them when I renewed my plan and everybody was nice. But they give you a price but then you know that other companies are lower. So you have to almost threaten to go elsewhere because they can give you this rate. Then all of a sudden, they can pull that same number out of the hat. But Direct Energy is not the only company doing that. I also noticed with them and other companies that the longer you've been with somebody, the more you pay. I don't like that 'cause we're basically paying for the new customers that they lure in with really low rates.
Hi Ilona, we appreciate the time that you were with us as a loyal customer, we are very sorry that we lost your business. We are here to offer you rates that are based on market conditions. If there is anything we can do to change your mind, feel free to send us a private message. We would be glad to have you back! happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 12, 2020
I set up Direct Energy on automatic pay. I also set it up for average billing and it increased by about $25. I called and talked to somebody and they said that, "Yes, there had been an increase." I said, "Well, is there anything that I can do or what can we do to offset this increase?" They said, "Well, we can put you on this such and such plan." And then, I got an email about two hours later saying that I was set up on that plan and it got down to respectable levels again. It's very simple.
Good morning, Martin. We greatly appreciate this wonderful review! It is awesome to know that your registration process was easy and fast, it is also great to know that we have managed to offer you different options to make you feel how important you are to us! Our goal is to make your life easier and meet your energy needs. Thank you for trusting us your home! We wish you and your family a wonderful Holiday season! - Sophie / Digital Care
Reviewed Dec. 11, 2020
Direct Energy was giving us free weekends. But then I changed it to the normal rate. I noticed that we were paying more even having free weekends versus us having a lower rate and just having electricity normal. But for some people with more kids during the weekends, it might be easier for them to have free weekends versus not having free weekends and having a higher rate with a different company. Other than that, Direct Energy's rates are pretty good. Then I usually call in when it's time for me to pay and it's pretty easy. It already has my information, so I just call in and it says it recognizes my number. So, all I have to do is press “pay my bill”. Also, the rep explained my concerns pretty good and he was very professional about it.
Hello Haley. Thank you for share your experience with us! It is really important for us to know how you feel and work with you to solve any concerns you may have. We can definitely check if there are any free weekends options that we could offer you, if you're interested, please do not hesitate to reach us through a private message on this platform or by any of our communication channels, we will do our best to set the best deal for you! Thank you for your trust and loyalty! Enjoy this Holiday season! - Sophie / Digital Care
Reviewed Dec. 11, 2020
I've had a good experience with Direct Energy. Customer service has been really nice. Also, my bills are really important to me. Direct Energy made life nicer because I'm on disability and fixed income. My bills have gone down. I'd recommend them.
Hi Leslie. This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us and the community. We appreciate you are recommending us to take care of the energy needs. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 10, 2020
Direct Energy had a good price. At the time, they were offering some sort of a good incentive and I just stayed with them because it worked well. I had them for more than 10 years. Their customer service is a little easier to get in contact with and it's easy to pay the bills. I also like their incentive programs every now and then. I would get on a little contract and do it for years though. But overall, it was a positive experience.
Hi Kim, for you to say "I had them for more than 10 years" makes our day. Just wanted to say thanks for being a loyal customer! As a valued customer, we’d really appreciate your feedback. We are very happy to know that you found the best rate based on your lifestyle. Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 10, 2020
Since we moved into our house last year, we tried to request the usage and no one was very helpful with that, especially the provider we had. They refused to let us know even remotely what our usage was going to be so we ended up with a package where we were paying 300 a month for just a 2,500 square foot house, which was out of control. This provider also got confused and they turned the power off for a whole week that we weren't living in the house. When they turned it back on, they fried our pool pump and they said it was our fault for not checking in.
We switched to Direct Energy and they are definitely an upgrade from our last provider. So far, they have been pretty transparent with the billing and everything. Everybody was helpful in getting the account set up. The auto-billing is nice as it automatically takes out the payment. The prices were really competitive. The deal that we got and the service that we are getting is pretty nice. Direct Energy also called twice to double-check on us and make sure we were happy with the service. That was good. They have great customer service. Everything's been excellent and the energy is still working.
Hello Lauren. Having these types of reviews tells us that we are doing a good job and that all our efforts have paid off! It is extremely important for us to know your opinion, and above all, it makes us happy to know that we have managed to make you happy and that we have hit the nail on the head when prioritizing your needs and making sure we serve you as you deserve! Yours and your family's satisfaction are our main goals! Thank you for trusting us! Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 9, 2020
Everything seems smooth with Direct Energy. We had power before we got the apartment. We've only had it for a couple of months and no issues thus far.
Hey Joshua! Thank you for taking time out of your busy day to share this wonderful review with us! We are exhilarated to have you as a part of our big family! We hope to have the opportunity to serve you for a long time to come and continue to satisfy your energy needs. Best wishes to you and your family, and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 9, 2020
I paid attention to Reliant and Direct Energy. But I don't like Reliant whatsoever. They're really high so I would choose Direct Energy over them any day. They're way better as far as pricing and reliability.
Hi Jahvena, we are happy to receive such a great review, highly appreciate it! It's a great honor to know that Direct energy has been no more but a great experience. Our goal is to continue offering top-notch services at good prices. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 8, 2020
My son told me that he uses Direct Energy. The representative was helpful and we got some nine-month deal offer. Our bill is cheaper right now.
Hi Erick, Glad to have you and your son as part of our big family. Thank you for entrusting us with the care of your energy. We appreciate the pivotal importance of recommendations. ! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 8, 2020
I looked at three companies and opted for Direct Energy because of the contract price. The sign-up was pretty easy and their website is okay. The plan I have with them is fine.
Hello Bryan. It means a lot to us that you chose us, thank you for giving us the great opportunity to serve you! We care for you and we will be here for you, at any time you might need us. Thank you for this endearing review! We wish you and your family a wonderful holiday season! - Sophie / Digital Care
Reviewed Dec. 7, 2020
I've been using Direct Energy for a few years now and the service has been good. We had minor power outages and they tried to correct it as soon as possible. It's just that whenever my contract expires, I don't get a notice. Then it rolls into month on month. I would like to get a notice when it expires.
Hi Sushanth, thank you very much for your first-hand review of our company, we are happy to have you as a customer. We appreciate you are giving us your feedback about the renewal process. We normally send renewal notices attached to the bill two months before the expiration date that way you can choose your plan in advance. We highly recommend you to visit your online account where you can find the status of your plan and also the option to renew your contract. Our main goal is to make your life much easier. If you need help with your online access, please engage with us through chat at www.directenergy.com It will be a pleasure to help you. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 7, 2020
Direct Energy is a little above average. I've had them for two and a half years at one of my properties. It's a rental property and I had to add a property to a new place where I live. The guy that got on the phone today was fantastic and he did a really good job.
Hi Jordan. Thank you so much for taking the time to share your awesome experience with us! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. Thank you for your trust and loyalty! We value your business with Direct Energy! Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 6, 2020
I have no problems with Direct Energy. I just normally do it online.
Hi Dorothy, our main goal is to make your life much easier. We strive to provide the best experience for all customers with their energy needs. Thank you for entrusting us with the care of your energy. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 6, 2020
I'm a new Direct Energy customer and this is my second month with them. I had TXU before and they are more expensive than Direct Energy.
Hello Bang. Thank you for this great rating! It is highly important for us to know that you feel good and satisfied with the service we're providing to you. We will continue working diligently to meet your high expectations. Thank you for trusting us! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Dec. 5, 2020
Customer service has been all good. I was actually paying a little bit more than I should have been. I got a support call and they told me that I should better get back to a plan, so I did. It was something good that I liked the most.
We are so delighted to have you as a part of our family, Ritesh. Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. We are very happy that our support team was able to find the best rate based on your lifestyle. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 5, 2020
We renew with Direct Energy every year. Every time we get asked in Walmart if we wanna switch over, we tell them we're perfectly happy with Dirtect Energy so we're good. I like their free weekend plan.
Good morning, Lisa. Having your loyalty and trust is one of the best things that can happen to us, and it is the best incentive to continue improving day by day, and to continue offering you the best care because you deserve it! We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! Thank you for this awesome review! We wish you and your family a wonderful Holiday season! - Sophie / Digital Care
Reviewed Dec. 4, 2020
I heard of Direct Energy through a friend and I've had it for two years. It's affordable.
Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 4, 2020
I went online and looked at Direct Energy’s offers that they had available. I discussed with my roommate about what we thought would be best for our needs and benefits. Then, I chatted with someone online because I never had to subscribe to an electricity company before. They were very helpful in explaining things to me when I had questions or concerns. I picked the Free Nights plan and it's been great since. We haven't had any issues with our electricity for the past month that we've been here and the bill was surprisingly cheaper than I thought it was going to be. Also, it was nice to have an email saying that I've been charged for the month and how much I was charged.
Hi Debra! We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Thank you for giving us a shot! We are thrilled to know that you found the best plan to suit your energy needs and budget! We look forward to the opportunity to serve you for many years to come! Enjoy your Holidays! - Sophie / Digital Care
Reviewed Dec. 3, 2020
Asked to make sure I was receiving the military discount on my account. Confirmed I was receiving the discount. Marco was very helpful and professional in responding to my query. He told me that I will be notified 30-60 days prior to my renewal date to exercise my plan.
Good afternoon, Michael. We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. We will be sure to contact Marco and his supervisor to congratulate them on the good work! We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 3, 2020
It has been great with Direct Energy, especially with the people that I’ve spoken with. Debbie is fantastic. The customer service takes their time on answering my questions and still asks me if I have any questions or doubts about the product that they are selling. They've been helpful for me. I've been a loyal customer of Direct Energy and now, my daughter is with them. I'm fantastic with the service that they have been providing to me.
Hi Oziel. You just made us happy with this wonderful review! It is invaluable to know that we have your trust and that of your family, thank you very much for giving us the opportunity to serve you! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Best wishes to you and your family, and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 3, 2020
I've been with Direct Energy for 10 years and I don’t like to jump to different companies. They always gave me the runaround and I just stayed with the same. Renewing the service has been simple. It's easy to get along with them. Overall, I'm pretty satisfied.
Good afternoon, Grimaldi. Thank you so much for this awesome review! We are thrilled to have your loyalty since 2013, this makes our hearts bigger and makes us very happy! Thank you for trusting us during this time, we will continue to take care of you and serve you in the best way to continue as your trusted supplier for many years to come! Best wishes to you and your family, and Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 3, 2020
At the time when I signed up, Direct Energy was the cheapest. I like my original deal back that I had. That was great. When they called me and I asked them what they had, if the same deal was available or if they had something else, they said, "No." It's just that that deal wasn't continuing anymore and that they had an offer, but it wasn't that great.
Hi John, we appreciate you are choosing us as your energy provider. We regret your experience with the new plan and we would love to provide you the best plan that can suit to fit your energy needs. Please send us a private message or engage with us through chat at www.directenergy.com We are looking forward to hearing from you soon! It will be a pleasure to help you. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 2, 2020
I have used Direct Energy years ago. I was just searching online to turn on my power at my other property so I could get some stuff done. It was what I saw that was cheaper for just month-to-month because I didn't need anything long-term. I was just trying to get some work done at that house. It was just a month-to-month type deal. Whenever somebody decides to move in to that property, they can take it over and I could just cancel that and then they can do their own. Direct Energy is easy to sign up with and they are a good company.
Good morning, Michael. We appreciate you for sharing your impression about us, it really is very important to us. If there's anything we can do to enhance your experience with us, please feel free to contact us anytime, you are a valuable part of our family and we will do what it takes to make you happy about your electrical service! We wish you and your family a wonderful holiday season! - Sophie / Digital Care
Reviewed Dec. 2, 2020
Direct Energy gives us a cheap rate so I like it. I spoke to the customer service team when I had to transfer service and it was great.
Hi Latoya, thank you very much for entrusting us with the care of your energy in the new property. Our main goal is to provide you the best rates in the market. Glad to know that our team is providing you a great experience this is what we like to hear. We appreciate your preference. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Dec. 1, 2020
I received a letter in the mail stating Direct Energy has a 5 star rating, lower rates, and if I sign up I’ll get a $750 rebate. It’s been 3 months and my rate is higher than my previous company, and after 3 phone calls, and contacting the Better Business Bureau I still haven’t received that rebate as promised. Also, the last two phone calls the rep kept me on the phone 45 minutes, and on every call they pretended they have no idea about that rebate. I kept the letter so there is no way to lie about it. At this point I’m just researching another company and finding out how to get out of this contract lie they sold me. What a rip off. I left my previous company of 3 years for one that has a website that is just for show. I hate Direct Energy. Stay away people. Once you're in they forget about you.
Hi Eric, we are genuinely sorry to hear how frustrated you are. Knowing that you feel this way is disheartening. This is absolutely not the journey we expect for our customers. Based on your account it shows that you are currently enrolled in the Live Brighter 36 Bonus where you receive a total of $750 in Visa Prepaid Cards split into 3 gift cards. 1st one $250 Visa Prepaid Card after 90 days on the plan. 2nd one $250 Visa Prepaid Card at one year on the plan and the third one $250 Visa Prepaid Card at two years on the plan. The first one was generated on 12/01/20. Each card takes 2-4 weeks for delivery. We are deeply sorry for any confusion this may have caused you. We would like to have a second chance to help you with your energy needs. If you still have any other questions, feel free to send us a private message and we would love to help you in the best way. Have a great day! - Zoeh / Digital Care
Reviewed Dec. 1, 2020
Our plan with Direct Energy is half the price than what we had. I was told though that Direct Energy was gonna pay for my close-out on the other bill. But I don’t think they're gonna upfront pay for it. They're just gonna cut us a credit but I was expecting them to close the contract.
Hello Raul. Thank you very much for taking the time to share this great rating! We are really happy and grateful for your vote of confidence, we will do everything to satisfy your energy needs. We would love the opportunity to further investigate the close-out, please feel free to reach us through a private message on this platform, or you can also reach us by any of our communication channels (social media, chat, phone) and we will do our best to answer all of your questions. We value your business with Direct Energy! Happy Holidays! - Sophie / Digital Care
Reviewed Dec. 1, 2020
I first heard about Direct Energy through a friend. They're cheap and a good company. I called them when they got turned off, but the rep said that was an error that they had turned it off.
Hi Ella, thank you for taking the time to leave us this incredible review. We are deeply sorry for any inconvenience this service interruption may have caused you and your family. We are glad that this situation has been fixed. Glad to help you with the best rate for you. Customer satisfaction means everything to us. Remember we are here for you at any time. Stay Safe and Happy Holidays! - Zoeh / Digital Care
Reviewed Nov. 25, 2020
Marco was kind and efficient. My request was taken care of quickly, and without being pushy about sales/retention. Thank you. I'm canceling because I'm currently being charged over 4x the rate of the local utility and have found that I don't care to take the time to negotiate pricing on my natural gas service. The local supplier is fine here.
Hi Kenneth, this is great news and we will be sure to pass this feedback along to the appropriate team for recognition to Marco. We are very sorry to lose you as part of our family. Please note that Direct Energy can offer you a fixed plan that can give you peace of mind knowing that your rate won't change during the contract versus the rate with your local company that is a variable rate that can probably change once a month. You can always check our rates online at www.directenergy.com Stay safe! - Zoeh / Digital Care
Reviewed Nov. 25, 2020
I liked Direct Energy's lower rates. I went through all the plans and the Live Brighter plan was what best fit me. The service has been good so far.
Hi Duvan. Thank you so much for this awesome review! We are thrilled to know that you find the best plan to suit your energy needs and budget. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. We hope to have the opportunity to serve you for many years to come! We wish you a happy and blessed Thanksgiving! - Sophie / Digital Care
Reviewed Nov. 24, 2020
The team at Direct Energy was pleasant and I didn't have any problems talking to them over there. It was good. I would recommend them.
Hi Olawale, Direct Energy has been blessed to have an opportunity to work with you. We will continue working for you, to always provide you with the best experience and be able to cover your energy needs. Thank you for your recommendation of our service. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a great weekend! – Zoeh / Digitial Care
Reviewed Nov. 23, 2020
I used another provider before and switching with Direct Energy went pretty smoothly. Unfortunately, my power was turned off and they were able to get it on within the same day. That was pretty helpful. Every time I've spoken to someone, it was easy and they did a good job.
Good afternoon, Jacob. We are thrilled to know that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. We highly appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! We wish you a happy and blessed Thanksgiving! - Sophie / Digital Care
Reviewed Nov. 22, 2020
I liked the rates of Direct Energy. It was reasonable. The customer service, technician, and sales rep were pretty good.
Hi Laneisha, for you to say “The customer service, technician, and sales rep were pretty good" makes our day! We are pleased that you are giving us the opportunity to help you with your energy need! Thanks for your trust. Happy Thanksgiving. - Zoeh / Digital Care
Reviewed Nov. 21, 2020
This last time I went with Direct Energy, I did it on the fly pretty quickly. The price was what I had to select from and I was just in a hurry. If I moved from this house, I will definitely try to see if I can do a solar plan thing. I would ask them what they can do to help me go down that road. Then, as far as from the experience part, I wish we should be getting feedback every once in a while on savings in an email.
Hello Gwendy. We highly appreciate the feedback you have provided us. Our customers' satisfaction means everything to us. We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had. If there are any outstanding issues, we ask that you send us a private message through this review platform or you can connect with us through any of our communication channels. We would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! Happy Thanksgiving! - Sophie / Digital Care
Reviewed Nov. 20, 2020
Direct Energy has a better rate and I did a contract with them.
Good morning, Dustin. Thank you so much for this great rating! Thank you for giving us an opportunity to serve you. We will continue working diligently to satisfy your energy needs, we care for you and we value your business with Direct Energy! Best Regards! - Sophie / Digital Care
Reviewed Nov. 19, 2020
The reps were very nice when I spoke to them. Sometimes my bills were a little bit high, but further than that, I like Direct Energy. But my plan was better last year than it is this year because my bill wasn't as high before. I work at night and the only thing I leave on is a light for the front porch and the bathroom. When I get home around by 3:00, I might leave the TV on till maybe about 5:00, and then I go to sleep because I gotta get back up and go to work at 4:00. I don't see savings on this plan.
Hello James. Thank you for sharing this great review. We are more than happy for being your electricity provider. I highly recommend you to check some save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce energy usage while you are not at home and you can also you may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. If there's anything we can do to enhance your experience with us please feel free to contact us anytime, it will be a pleasure to further assist you. Thank you for your trust in us! Have a lovely day! - Sophie / Digital Care
Reviewed Nov. 19, 2020
Direct Energy had the best rate. I'm on a two-year contract. The service has been good. But I hope they could let the rates go down a little more. Other than that, everything is fine.
Hi Errica, our team will be happy to read what you wrote. Thank you for taking the time to leave this amazing review to know that Direct Energy was able to help you. We would love to find a better plan for you. Please send us a private message. It will be a pleasure to help you. Have a great day! - Zoeh / Digital Care
Reviewed Nov. 18, 2020
Every time I call, Direct Energy's reps are available. They are friendly and courteous.
Hi Melina. We love to know that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. Thank you so much for sharing your fantastic experience with us! We wish you all the best! - Sophie / Digital Care
Reviewed Nov. 18, 2020
Part of the reason I chose Direct Energy was I was a little too lazy to really search for options. The other part was I would get the referral bonus from my friend and they would get it as well. Compared to CoServ that I used before, Direct Energy has given me better rates overall. Direct Energy hasn't had a big impact on my lifestyle which is good because it's been easy for me. I haven't had any problems with either their service or customer service. Customer service has been good. Overall, they're pretty decent.
Hi Jonathan, we appreciate that you are choosing us as your energy provider. Glad to have you as part of our big family. Love to know that you found the best plan based on your lifestyle. Thank you from the bottom of my heart. I am thrilled that you've enjoyed your great experience with Direct Energy. Have a good day! - Zoeh / Digital Care
Reviewed Nov. 17, 2020
We had TXU for years. My wife was looking at rates and saw that Direct Energy's rate was significantly lower than TXU so we switched. We've had our second full bill and we went from $500 a month to $150 a month. I've saved $400 a month.
Good afternoon, Wayne. Thank you so much for choosing us as your electricity provider! We are delighted to have you in our family and we will do everything to please you and continue offering you the highest quality services for many years to come! It's great to know that we've managed to offer you a plan that meets your energy needs and budget. Please take care and be safe! - Sophie / Digital Care
Reviewed Nov. 17, 2020
I've been with Direct Energy for years and they've always done well by me.
Hi Norma, you've given us your commitment to earning your business, and in rating, we will commit to providing this same 5-star service to you. Glad to know that we are able to provide you the best experience. We value your loyalty to us. Have a great weekend! – Zoeh / Digital Care
Reviewed Nov. 16, 2020
I was transferred to the wrong department twice. First person put me to Texas, though I have clearly given my information as Illinois in more than one place. That person gave me to a utilities person...not warranties. So, I still don't know anything. Totally wasted my time...
Good afternoon, Wendy. We are terribly sorry for the bad experience you describe in this review. We would love the opportunity to take a closer look at this and help in any way we can. If there are any outstanding issues, we ask that you send us a private message through this review platform with your account details and a brief description of your concern, or you can connect with our Facebook or Twitter team, also by phone or through our Live Chat department, we will do our best to answer all of your questions. We look forward to hearing from you soon. Best regards! - Sophie / Digital Care
Reviewed Nov. 16, 2020
I contacted Direct Energy because I needed a printout of my account number so I can give it to the apartment complex. They were professional and friendly. It just took them a while to get me what I needed.
Hello Holly. Thank you for the great review! It is awesome to know that we have managed to serve you and meet your needs in a timely manner. We value your business with Direct Energy and it's always a pleasure to assist you! Have a lovely day! - Sophie / Digital Care
Reviewed Nov. 16, 2020
At first, I went with Direct Energy through a referral of a friend. Then I had moved many times but I always got them. It was because their prices were good. Also, they've always had an easy website to go into and make a payment and make changes. Then They've always had really good service. And then their renewal process is very easy. I left them one time for TXU and it wasn't the same for me, so I came back.
Every year, Direct Energy advanced. They adapt to the changes. They went from free nights and then free weekends. Their plans are competitive. Their website keeps getting better. Their service is exceptional. Then what I really liked this year that really surprised me is that they reached out to me and gave me a lower price because of how COVID was affecting all of us and it didn't extend my contract. It's the same price all year long. It equals out the same thing but I don't have to worry about bills high in December and low in the winter. I am extremely satisfied with Direct Energy and I don't see myself leaving for a long time.
Thank you very much for this important comment about our team, one of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”, especially during this difficult time. It means so much when our best customers share their experiences. Have a good day! - Zoeh / Digital Care
Reviewed Nov. 15, 2020
Direct Energy has been good, so far. I get light mostly through CenterPoint and then Direct Energy just sends the bill. I just got one small bill. But it’s cold right now, so I don't expect anything high. Direct Energy has a better, friendlier website to set up autopay and log-ins. It’s simple to sign up with any provider with that website. But always research and check the rates.
Normally, I never re-sign with the same company once the contract is over because you don't get the best deals. So I don’t mind signing up one for three months if it's the best deal in that time and then signing one for eight months if that's the best deal in time because that's normally how you get the best rates. When I ran into customers that had Direct Energy, none of them really ever had any major complaints. So this was a company that I had in mind at one point to sign up with.
Hello Luis. We are thrilled to see your review, it is awesome! We are so excited to know that you're satisfied with the service you've been provided and we will continue working hard to meet your expectations every day and continue serving you for many years to come! Thanks for your trust! Have a beautiful day! - Sophie / Digital Care
Reviewed Nov. 15, 2020
We use quite a bit of power at our house. I'm most sensitive to price more than anything else. I liked the price and the length of the contract time that Direct Energy was offering. It’s about the same price as my previous provider. The previous provider tried to run the price up. That’s why I switched away from them. I signed up through Power to Choose, and then I got a confirmation from that. And then, I got an email sent to me.
Hi Michael, we are overjoyed to know that Direct Energy exceeded your expectations and showed what the experience should be! Thank you for your business and your kind review. We appreciate you are choosing us as your energy provider and helping you with your energy needs. Have a great weekend! – Zoeh / Digital Care
Reviewed Nov. 14, 2020
I’ve been a Direct Energy customer for many years on four or five different properties. And the house I bought, I went with the existing provider just out of convenience, but as soon as the contract expired, I switched to Direct Energy. They have better customer service. The only negative experience I had recently is that my house has two meters, so I have two electric bills. The guy I talked to on the phone quoted me a rate that he could get me to switch them both over. I accepted that. The call got disconnected. But whenever I reconnected with someone else, they couldn't get me the same rate that he offered me. I asked them to just go back and listen to the phone history so they could verify it, so I don't sound like I’m lying or making it up. But they said that takes a lot of work to do that. So, I just let it go and went with the rate that they gave me.
Good afternoon, Gene. Thank you for this endearing review! It is amazing to know that we have had your loyalty since 2007! We greatly appreciate your preference and we love knowing that we go with you wherever you go! We hope to continue serving you in the best possible way for many years to come! We regret the inconvenience you had to experience and whenever you need us, please do not hesitate to contact us, we will do everything in our power to satisfy your energy needs. Thank you so very much for your trust! Enjoy your weekend! - Sophie / Digital Care
Reviewed Nov. 14, 2020
I just left Gexa and I'd done Amigo. I've done Direct Energy before too. Whenever you go to renew, they're always taking you to this default rate such that if you don't update or leave, you don't get to maintain the good rate that you get. I took a six-month deal with Direct Energy and it's working real well. I signed it up over the internet and gave them my bank card so they can hit it each month for the charge and off we go. They do have a great website for usage history. Those are always good. The one that we're using now shows a daily consumption rate which is interesting too. If they came out with a time of day rate, that would also be interesting.
I'm still paying $100 a month to CenterPoint to manage the distribution wires. In the next two months, I'll probably start looking around as to what am I gonna do. I'm not sure if Direct Energy has something competitive to keep me. I'm always shopping. The beauty of a deregulated market is we get a chance to always go after the best deal. There aren't any switching costs unless you've got bad credit which I don't have.
Hi Kevin, your story is incredible; thank you for sharing that with us! It's wonderful that Direct Energy has made such a difference for you. Glad to know that you are taking advantage of the great benefits of using our auto-pay option. Thank you from the bottom of my heart. Have a good weekend! – Zoeh / Digital Care
Reviewed Nov. 13, 2020
Everything is going good with Direct Energy so far. This includes their website and their app. Their app is simple and I pay my bill through it. But yesterday on my bill, I paid $94 extra. I thought that I had to pay another amount and I put the wrong amount. I called to see if I could get the money refunded. The guy I spoke with was good and I was told the refund would take five to 10 business days.
Hi Asusena, we are pleased to have such a wonderful customer like you. We apologize for any inconvenience this may have caused you. Glad to know that this case has been resolved. Feel free to contact us at any time. Have a great day! - Zoeh / Digital Care
Reviewed Nov. 13, 2020
Initially, I ended up getting a $249 electric bill. I live off $786 a month and a rep told me about Direct Energy's Live Brighter Loyalty 22 plan and how it would save me money. I switched and the rep whom I spoke with was very helpful. My bill went from $249 to 80-something dollars a month.
Good afternoon, Nocalene. Thank you for taking the time out to share this endearing review! It is amazing to have your loyalty since 2014! We care for you and we will continue working to provide you the best experience ever! You rock! - Sophie / Digital Care
Reviewed Nov. 12, 2020
Direct Energy is better than Reliant when I work with people in customer service. They're very nice and they make sure I understand what I'm getting into. One time though, someone supposedly from Direct Energy called me asking for a $200 deposit I had already spoken to someone about. I wanna say it was a scammer but the rep said Direct Energy. I called back and they answered back which was weird to me. I kept on asking them questions and they got upset and hung up. Direct Energy good plans and a lot of different little programs. Having their service has saved me a lot of money. They're an excellent company with excellent representation.
Hi Tandolyn. Thanks for your trust. We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. Glad to be your energy provider. We are here to help you at any time. Have a good day! - Zoeh / Digital Care
Reviewed Nov. 12, 2020
I was with TXU. I live in a two-bedroom apartment and I was having a $180 electric bill every month and I'm not even home half the time. I went with Direct Energy and had about three or four of their reps call me. I've never had a company so excited for people to join up. I got their free power weekends plan so I can do all of the heavy electric work on weekends and try to save a little energy if I could. I noticed there was a difference. On my first bill, it was about $123 which is probably 60 bucks cheaper than it usually is.
Hello Andrew! Welcome to Direct Energy! We are thrilled to have you in our family, thank you for giving us a shot! We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We are so glad to hear that you are saving money every month, and we look forward to the opportunity to serve you for many years to come. Have a great weekend! - Sophie / Digital Care
Reviewed Nov. 11, 2020
Direct Energy was cheaper than other providers and I'm happy with the service. I like it. They're friendly and energetic. It seemed like they really were looking to please.
Hi Sharon, Direct Energy has been blessed to have an opportunity to work with you. It has been wonderful to have you in our big family. Our team will be happy to read what you wrote. Thank you for taking the time to leave this amazing review.to hear that Direct Energy was able to help you. Have a good day! – Zoeh / Digital Care
Reviewed Nov. 11, 2020
I heard about Direct Energy on Power to Choose and they were the most reasonable provider at the time. So far, we've had a good experience with them. Working with their team has been seamless.
Hey Laraine! Thank you so much for choosing us as your electricity provider! We are excited to count on you as a part of our beautiful family! Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. Thank you for your trust! Have a remarkable day! - Sophie / Digital Care
Reviewed Nov. 10, 2020
I was using GRU in Florida. Now, I'm with Direct Energy in Texas. The nature of how these two things working are different. In GRU, there’s no other option that we are doing. We will just stick with them. In Direct Energy, this is a very good strategy that suggests the best provider based on your location and based on your different attributes. It was very new to me. Also, the organizational part of their website is very good. I don't need to worry about direct messaging or communicating with the assistants because many things are automated and it helps customers to spend less time on some manual working. Everything is suggested based on their information. Overall, Direct Energy met all my expectations.
Hi Aleksandr, I am so glad we met your expectations. Glad to know that Direct Energy is helping you to reduce the energy rate. We are fortunate to have you in our big family. Thanks for your trust! Have a great day! – Zoeh / Digital Care
Reviewed Nov. 10, 2020
I went with Direct Energy for the price and they didn't need a deposit. I'm really enjoying Direct Energy. It's been very cheap for me. They're easy to talk to and easy to deal with.
Hello Jeana. It is awesome to have these types of reviews, it makes us proud and let us know that our hard work has its rewards, because knowing that we have managed to satisfy your energy needs drives us to be better every day. Thank you for choosing us as your trusted provider! All the best! - Sophie / Digital Care
Reviewed Nov. 9, 2020
We had Gexa and they decided to up our rate which was ridiculously high. I'm in Texas and I can't do high rates in the summer so I went with Direct Energy. I went through Power To Choose and compared to some others, Direct Energy was the cheapest. I've gotten one bill and it was good considering the bill included some of the summer months here in Texas.
Hi M. Welcome to Direct Energy and thank you for choosing us as your energy provider. So glad you liked the cheapest rate that we can offer you. I highly recommend you check the energy savings tips through https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce your usage, especially during summer/winter time. Have a good day! - Zoeh / Digital Care
Reviewed Nov. 9, 2020
I've been with TXU before and they were the worst company. Direct Energy's price was better although you have to be in contract. I saw that my bill went down now that I made the contract. I was paying that little bit of electricity all the time and I didn’t know I was out of contract and I was overpaying. I forget to renew it.
Hello Efrain. It is awesome to have these types of reviews and find out that you are happy and satisfied with our services. We are glad to know that you find the best plan to suit your energy needs and budget. We look forward to the opportunity to serve you for many years to come! Thank you so much for your trust and loyalty! Have an amazing day! - Sophie / Digital Care
Reviewed Nov. 8, 2020
Whatever Direct Energy is providing, I'm satisfied so far. The experience is good. Every week, it tells me the consumption and that helps. The rates are pretty competitive too. It is better than the others that I looked into.
Hi Samujjwal. Thank you so much for taking the time out to leave us this amazing review! It is so awesome to know that we have your loyalty since 2009, and we look forward to serving you as you deserve for many years to come! Thank you for your trust and loyalty, Samujjwal! Kind regards! - Sophie / Digital Care
Reviewed Nov. 8, 2020
I used to be with Reliant a long time ago and they were kinda high, so I got away from there and looked for more of a budget. Direct Energy came up with a program, All Nights, Free Days, you have to use electricity. I tried it ’cause now that we’re home, we have more time in a day, and I was trying to get more from my money from day-wise as opposed to the night time. I just renewed about a week or two ago. I don’t like to keep changing and stream like with one company here. I wanted to stay with Direct because I’m more familiar with them. The rate was lower at the beginning, but this pandemic was higher because we're staying more time at home. I have to see my next bill when it comes up if there's any difference and I can really judge it from there. I discussed it with one representative and he said it should take effect and my ratio would be a little lower. We're gonna find out. Overall, I’m comfortable with Direct.
Hi Alberta, it has been wonderful to have you in our big family. I highly recommend you to check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips this will help you to reduce the usage, especially during this difficult time. It is great to know that you are enjoying your experience with us. - Zoeh / Digital Care
Reviewed Nov. 7, 2020
We were on Cirro previously and they didn't come up with a plan for existing customers. I liked the website a little bit better for Direct. They also had a good price for the plan. I got a call after we started and Direct seemed a little more attentive to what's going on and what feedback. It was also an opportunity to sell some other service that came in later on that first call. But I didn't get any calls from Cirro. I’m on a nine-month plan and we'll see what happens in those months. What typically happens with this is the plan expires and then I go month-to-month and I'll get some email things. I'll start looking eight months to see what's happening with the plans and hopefully they've got change.
Hello Douglas. We highly appreciate your time and this fantastic feedback! Thank you very much for giving us the opportunity to serve you, we are very happy to know that we are doing things well and that you are happy with what we offer you. We will continue to do our best to meet your expectations and retain your preference for many years to come. We wish you and your family the best! - Sophie / Digital Care
Reviewed Nov. 7, 2020
We're very satisfied with Direct Energy. Every time we've contacted to renew a contract, we always get someone that walked us through all of the options that we have. I'm also happy with the bills that I get. My last two bills have been less than $100. I live in a mobile home, and usually, the mobile home's electricity runs very high. I've never had a real high energy bill.
Hi Billy, thank you so much for sharing your positive experience working with Direct Energy. We pride ourselves on timely communication, professionalism and we are glad to know that this has been your experience with the renewal options. We are very happy to know that you are able to save money with our plans. We are grateful for your business and wish you a wonderful day! – Zoeh / Digital Care
Reviewed Nov. 6, 2020
It has been good dealing with the team at Direct Energy. When the bill gets passed through, I get a little call and I go online and make the payment. The lowest possible rate is what I go for.
Hi David, thank you for such a fantastic review, we are pleased to have a wonderful customer like you. Have a good day! - Zoeh / Digital Care
Reviewed Nov. 6, 2020
I like the customer service of Direct Energy. Others should try it out.
Good afternoon, Christian. Thank you for sharing your great experience with us! We are so thankful for having you as a part of our big family! Remember that we'll always be here for you! It is awesome to know that we count on you! Please take care and be safe! - Sophie / Digital Care
Reviewed Nov. 5, 2020
My buddy Paul mentioned Direct Energy to me. I called them and the reps helped me out pretty well. I got their Twelve Hour Power plan 'cause I'm working and I'm not even home half the time. My best friend has also moved in and he uses a lot of energy. He's usually home and up at night. Getting this plan has saved me money.
Hi William. We're so glad having you as a part of our family, thank you for choosing us! We are happy to know that you have found the best plan for you! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great day! - Sophie / Digital Care
Reviewed Nov. 5, 2020
I was in an apartment but I bought a house. When I transferred, I told Direct Energy that I wanted the service on a specific day. Even though my lease hadn't ended yet at the apartment, I wanted to move it already so I can get moving started. So they scheduled the cancellation but they never connected it at the house. They said they would have to wait for the people that were connecting and I asked them why they didn’t tell me that. They said that I was gonna have to wait till Friday. They did connect it on Friday but I already had three days without power and I have a kid and she was in online school. I had to accommodate for what they did and they just gave me $100 credit. I told them that I didn’t care if they gave it to me or not. The point was that I didn’t have power at the apartment or the house. And I didn’t have internet and AC.
Aside from that, the guy was telling me about a protection plan when I moved but I told him I didn’t want it. I never gave him permission to add it but he did. He said it was $11 so that means my payment was $11 more than it should have been. I already paid and he said he’s gonna take it off but I haven't called back to verify. But as far as pricing, it has been good. I got the free nights and it’s 12 hours free. That’s been working out for me although I haven’t had my house in the summer so I’m not sure how it goes. There might be people that do better than me but I can afford it if something is good. Because of that whole moving experience though, if that's what happens every time someone moves, I wouldn't recommend it.
Hi Doreen, your review is very concerning to us. We are sad to hear that you didn’t have the best experience during the transfer of service. You deserve better. Once again I apologize if your experience was not a good one. Have a good day! - Zoeh / Digital Care
Reviewed Nov. 4, 2020
I looked up Direct Energy's price online and I liked that they have an open price. They don't have any hidden charges later on. I called them to sign up and it was simple. They have good service and it's good that the carbon footprint is lower with them.
Hi Shrey. It is wonderful to have your point of view and to know that we have managed to please you by meeting your energy needs. Thank you also for taking care of the environment and being aware of our carbon footprint, we will continue to be responsible and take care of our environment, it is everyone's business! All the best! - Sophie / Digital Care
Reviewed Nov. 4, 2020
One of our relatives suggested Direct Energy and it was alright when we looked at it, which made us decide to use them. We get the light and we're thankful for it, and we pay the bills. We made a plan that in weekends, we don't pay for the light. The lights used to be turned on mostly during the weekends when there was a school or work and during the weekdays, everyone would be at their own work. So, having the weekend plan was nice. But after this COVID, since everything is virtual, the way we turned the lights on is similar to weekends. It has changed, which is why we might get a higher price as well. Yesterday, their person was planning to suggest a new plan. I couldn't hear him properly so I told him to email me but I've never received the email. Still, Direct Energy has been useful and we haven't had any problems so far. So, it's good.
We appreciate you are taking the time to share your feedback with us, Narayan. It means so much when our best customers share their experiences. We would love to find the best plan that can suit to fit your energy needs, especially during this difficult time. Please send us a private message or engage with us through chat at www.directenergy.com/texas It will be a pleasure to help you. – Zoeh / Digital Care
Reviewed Nov. 3, 2020
Previously, I had Bounce and they transferred me to Direct Energy. They have been satisfactory. I got a reasonable rate for my next contract with them and I haven't had any problem with their service.
Good afternoon, Josie. Thank you for this awesome review! We are honored to have you as a part of our big family. Thank you for deciding to keep our service, your preference is more than important to us. If there is anything we can do to further improve your experience with us, please do not hesitate to say so and we will do what we can to meet your needs. Have a lovely day! - Sophie / Digital Care
Reviewed Nov. 3, 2020
Direct Energy gave me a good rate compared to other energy providers for the month-to-month plan. I used to stay with my friend and this is my first time having a provider on my account. I called one time and the reps answered my questions briefly.
Hi Navya, we value your 5-Star review. We appreciate you being an ambassador for our company. Thank you for the details you provided, and we are humbled by your positive experience. We are honored to help you with your energy needs. Have a great day! – Zoeh / Digital Care
Reviewed Nov. 2, 2020
I had a very good experience working with Direct Energy's reps. Their pricing was different from other providers. I also like the rapidness for us to connect to electricity. I'm locked in with them for 24 months. It's a good company and others should go ahead with them.
Hi Alejandro, welcome to Direct Energy. Thank you so much for your lovely review. It is great to hear that our service team provides you a good experience! We always love to hear when our customers leave satisfied. We value so much your feedback. Have a wonderful day! – Zoeh / Digital Care
Reviewed Nov. 2, 2020
A representative was canvassing the area and Direct Energy was cheaper than what I had at the time. It saves you money.
Hi Lorenzo. We are thrilled to know that you choose us as your trusted electricity provider! We will continue working hard to show you how important you are to us! All the best! - Sophie / Digital Care
Reviewed Nov. 1, 2020
My contract ran out with my previous energy provider and they wanted to up considerably on the rate. I shopped around and picked Direct Energy because of their rate. So far, they have been good in terms of their website and my ability to set up auto-billing with them.
Thank you from the bottom of my heart, Craig. I am thrilled that you've enjoyed the transition to Direct Energy. We are pleased that you are giving us the opportunity to help you with your energy needs. We definitely value your business and loyalty. Have a good day! – Zoeh / Digital Care
Reviewed Nov. 1, 2020
The incentive made me decide to use Direct Energy and it’s been a good experience. Working with the team has been nice.
Good afternoon, Jamesia. Thank you for taking the time to share your great experience with us! We are glad to have you as a part of our family and we appreciate your trust in us! Remember that you can count on us anytime! Best regards! - Sophie / Digital Care
Reviewed Oct. 31, 2020
Customer service is a lot better with Direct Energy than with TXU. They have worked with me through a pandemic and it's been a blessing. They gave me an Alexa too which is pretty cool.
Hello Joshua. We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. We always appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Thank you so much for this great review! Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 31, 2020
Direct Energy has been good, so far. I did the free night and for a while, I thought it was 7:00 but it was at 9:00. I pay for it online. I would automatically sign it in on my phone. It was very safe and pretty quick.
Hi Samuel, for you to say "It was very safe and pretty quick" makes for a fantastic review! Thank you so much for sharing your great experience with us. It is great to know that you found the best plan that can suit to fit your energy needs. Have a good day! - Zoeh / Digital Care
Reviewed Oct. 30, 2020
A Direct Energy rep came to my house. He was very respectable and polite. He had his mask on and kept his distance. He was very informative with any questions I had. He asked me if I had Direct Energy. I told him no and he asked if I minded him looking at what I'm paying for my electricity. I showed my bill to him and he said that from the kilowatts that I use, it would be more likely that my bill would go down some. He gave me his number and said that if I had any questions and concerns, I could give him a call. I gave it a chance and sure enough, it worked. I was paying close to $400 on my lights and when I switched, my bill came up to $117. You should get Direct Energy.
Hi Daniel. Welcome to Direct Energy! We love to know that our agents are saving your health, especially during this difficult time. We pride ourselves on timely communication, professionalism. Glad to know that Direct Energy is helping you with your energy needs. Have a great day! – Zoeh / Digital Care
Reviewed Oct. 30, 2020
I locked into some special offer with Direct Energy. It was cheaper than what I was paying originally. Also, they're pretty clear on their bill and you know what you're paying for. I've been with Direct Energy for a couple of years and their representative are always been very helpful. I would definitely pay to have them be at my house.
Hello Dennis. At the end of the day, the most gratifying thing for us is knowing that we have managed to satisfy your energy needs and that we have your loyalty and trust! Thank you for be a part of our big family! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 29, 2020
After the introductory period end, they charge us ~23 cent/kwh versus 10 cent from basic service. They got us hook into their plan by sending guys into our neighborhood and advertise their service. We were too naive. Just say no and send them on their way.
Hi Duong, I am sorry that you feel you had a less than 5-star experience with Direct Energy. Your review is very concerning to us. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please engage with us through chat at www.directenergy.com We are looking forward to hearing from you soon! Have a good day! – Zoeh / Digital Care
Reviewed Oct. 29, 2020
Gave me the best rate and convinced me to NOT switch back to Consumers Energy. Experience was quick and easy - would recommend to friends and family. Most plans make you speak to them directly and I was able to do this via the Chat activity. The time it saved is very much appreciated.
Hi Kenneth, reading comments like yours make every minute of hard work worthwhile because we realize that day by day we manage to strengthen the bonds of trust with our customers. We will continue working for you, to always provide you with the best experience and be able to cover your energy needs. Thank you for your recommendation of our service. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a great weekend! – Zoeh / Digitial Care
Reviewed Oct. 29, 2020
My husband checked rates and decided we stay with Direct Energy. So far, their service has been competitive with others. We renew with them every year.
Good afternoon, Kristen. Thank you for taking some time out of your day to share this endearing review with us! We are glad to know that you renewed your contract with us and that you found the best rate to suit your energy needs and budget. Thanks for your trust and loyalty! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 29, 2020
I like Direct Energy's rates. The Live Brighter loyalty plan was the lowest kilowatt percentage. I signed up over the phone with a representative and that was nice. It didn't take long at all.
Hi Katherine, it's our goal to provide exceptional and honest service always. Thanks for the awesome review. Great to know that Direct energy is helping your with your energy needs and that you found the lowest plan. We are here to make your life easy. Have a great day! - Zoeh / Digital Care
Reviewed Oct. 29, 2020
Three years ago, I called five different providers and Direct Energy has the best price. They also had a better contract than the others. Also, their reps are good and I've never had any problems with them.
Good afternoon, Sergio. We are thrilled to know that we have earned your trust all over the years and we will continue taking care of your energy needs! Thank you for trusting us your home! We appreciate you taking the time to leave us this endearing review! All the best! - Sophie / Digital Care
Reviewed Oct. 28, 2020
Direct Energy is far more affordable. I've only had service for a month. But all I know is it costs me far less than it did in California.
Hi Matthew. Welcome to our big family! We are thrilled to know that you decided to give us a hot and that you're happy with what you found! We will continue working hard to always be there for you and to provide you the best experience! Thank you for your trust! Have a great weekend! - Sophie / Digital Care
Reviewed Oct. 27, 2020
I had confusion over the plan that I was purchasing. Carol was able to provide me with all the information that I needed to correct my misconception. She was very informed and very helpful. Provided me with all of the correct information as well as a website that I can further review.
Hi Tom, knowing that Carol was able to provide you a great experience is making us feel very proud of having her as part of our team. We are going to forward this information to the appropriate department for further recognition. Glad to have you in our big family. Have a good day! – Zoeh / Digital Care
Reviewed Oct. 27, 2020
We lived in Midland and we had Direct Energy. When we moved to Vernon, we continued with them. We had an outage one time and I called to see when we were gonna get service back. Other than that, our experience with Direct Energy has been very good so far.
We would like to thank you for taking the time to leave valuable feedback, Paula. We are glad to know that you experience with Direct energy has been very good so far. Thanks for entrusting us with the care of your energy. Have a great day! – Zoeh / Digital Care
Reviewed Oct. 27, 2020
Direct Energy had a good rate and I saw that a good portion of the energy was renewable. Signing up was easy enough. The only difficulty I’ve had would be logging in, but I got that taken care of pretty easily. I'll definitely use them next unless something comes up.
Hello, Nathaniel. We greatly appreciate you taking the time to let us know how you feel and how your experience with us has been so far. We hope to count on you for many years to come and always provide you with the best rates, the best assistance, and make you feel as important as you are to us. Have a pleasing day! - Sophie / Digital Care
Reviewed Oct. 26, 2020
I've been with Bounce for eight years and Direct Energy bought them out. The transition was pretty smooth. The only thing is with the COVID thing going on, they could be a little more understanding and work with people. People are still struggling or are out of work. Banks are working with homeowners. The bank that handles my car note is giving me three months.
Hi Norman, we are please to have such a wonderful customer like you. We apologize for any inconvenience this may have caused you. If there is anything we can do, please do not hesitate in contact us. We are here for you, specially during this difficult time. Have a good day! – Zoeh / Digital Care
Reviewed Oct. 26, 2020
When I started with Direct Energy, I started with weekends. But I'm not home on weekends as often as I was so I switched to nights. That's when I turn my AC down the most and I'm gone most of the time during the day. When I called to renew my plan, the person who helped me was very friendly. It was kind of hard to understand her because of her accent but I was able to complete what I needed to do and I could tell that she had my best interest in mind.
Good afternoon, Alexx. We appreciate your time leaving us this review! We are really glad to know that we were able to provide you the assistance needed and that you found the best rate suited to your energy needs and budget. We care for you and definitely, we always have your best interest in mind! Have a nice day! - Sophie / Digital Care
Reviewed Oct. 25, 2020
I had other providers for electricity but now, I have Direct Energy and it's been doing a nice job. It's totally transparent and my bill is a little bit lower. Direct Energy is excellent. So far, I don't have anything to complain about.
Hi Balamurugan, reading comments like yours make every minute of hard work worthwhile because we realize that day by day we manage to strengthen the bonds of trust with our customers. We will continue working for you, to always provide you with the best experience and be able to cover your energy needs. Thank you so much for this review! – Zoeh / Digital Care
Reviewed Oct. 25, 2020
We've been with Direct Energy for so long. Our bill hasn't changed in quite a few years and we've never had a billing issue. We've been happy with it.
Hi Magdalena! It is amazing to contemplate your loyalty since 2006, it feels super good to know that we have done things well and that we have managed to keep your preference throughout these years, we will continue to give our best to continue serving you for a long time to come. Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 24, 2020
I like the flexibility of being able to use a temporary service with Direct Energy. I didn't have to do a full contract just to turn their service on when I was getting the house sold. A lot of other providers want to do a six-month contract. I let the rep I spoke with know that I was getting ready to sell my house and that I was gonna stop service on a certain date. She was very professional and she understood.
Hi David, wonderful to know that Direct Energy is helping you to get the best plan for your temporary property. Thank you for taking the time to share your amazing experience with us. We are pleased to be your energy provider. Have a good day! – Zoeh / Digital Care
Reviewed Oct. 24, 2020
Direct Energy is cool but it's way more expensive than the provider I had. I wish I had a steady, consistent bill.
Good afternoon, Jynesis. We are so sorry to learn you are disappointed with your current plan. It sounds as if this might not be the plan best suited to fit your energy needs! We would like the chance to work with you to help find the plan tailored to your current usage habits. Please feel free to connect with our Facebook or Twitter team, or you can contact us by phone or through our Live Chat department, we will work diligently to set the best deal for you! Thank you for the feedback. We look forward to hearing from you soon. Kind regards! - Sophie / Digital Care
Reviewed Oct. 23, 2020
I'm always looking for the best price. That's the difference between the service provider I had before and Direct Energy. It works and I'm okay with them. The bill always goes up in the summer though.
Hi Luis, reading comments like yours make every minute of hard work worthwhile because we realize that day by day we manage to strengthen the bonds of trust with our customers. We will continue working for you, to always provide you with the best plan and be able to cover your energy needs. Thank you so much for this review! - Zoeh / Digital Care
Reviewed Oct. 22, 2020
The reason I visited the site today is to obtain my account number. I couldn’t remember it. Marco have my DE account number, and my service number. (S)he deserves a raise... as high as the service number is long! Thanks, Marco!!
Hi Catherine, this is great news and we will be sure to pass this feedback along to the appropriate team for recognition to Marco. Your 5-star are greatly appreciated. We are fortunate to have you as part of our big family. Stay safe! - Zoeh / Digital Care
Reviewed Oct. 22, 2020
I was working with Green Mountain. Them and Direct Energy are both good, but Direct Energy is way cheaper. Everything has been really good.
Hi Carlos. Thank you so much for this great rating! It is wonderful to know that you have found the best rate that suits your day-to-day energy needs. Remember that if there is anything you need assistance with, we are here for you and we will be more than glad to help you out. Thanks for your trust and loyalty! - Sophie / Digital Care
Reviewed Oct. 22, 2020
I really like Direct Energy. It's great. I was on their Free Power Weekends plan because I thought that one would be better. We both work and we use most energy on the weekend. But I started working from home because of the Corona so we changed the plan since it was coming up due. That change was fairly easy. I called that in and everything went smoothly. With that change, it was half the rate to have it just like the same usage all the time. It's 6 cents a kilowatt and it's the same rate 24/7.
Hi Blake, awesome to know that Direct Energy is able to help you with your energy needs specially during this difficult time. It is great that the new plan is the best based on your lifestyle. We are so grateful for your kind words. We appreciate you are sharing your amazing experience with us. Thanks for giving us the chance to help you with your energy needs! Have a great day! - Zoeh / Digital Care
Reviewed Oct. 21, 2020
I signed on with Direct Energy 23 months ago with promises my rates would be lower and the fees are cheaper but my bills were $30 higher than with my previous provider. When I complained they said "you signed a contract" (basically suck it up we gotcha). Last month they sent a letter saying I had to choose a new plan by October 20. So in an effort to save money during these COVID times with reduced hours and pay I went online to view their plans and none of them worked for me so I switched providers effective October 15. They sent me a letter saying that my contract didn't actually expire till November 30 so they're charging me $300.00!!!! For equipment removal fees and early cancelation.
I called to see what was going on and spoke to Christina. She wasn't helpful so I asked if I could speak to someone else so I was put on hold. At 4:02 the account supervisor Jessie answered. At 4:23 took down my name and number again and put me on hold again until 4:35 and told me, "Too bad. You signed a contract. We're billing you $300.00 for the 45 days." She was very unsympathetic and rude, almost robotic in her responses, spiteful almost. I will make sure everyone in my family (and it's big) knows what they are doing to me during a pandemic. This is I would characterize as inhumane.
Hi James, we certainly understand your concern in regards of your Direct Energy Services in Canada. Unfortunately, we're unable to check your account since we only handle customer services for customers within the United States. The best course of action would be to connect with Direct Energy Canada Facebook Team (https://www.facebook.com/DirectEnergyCanada/). A team member of this group is going to help you on your behalf. We apologize for not being able to process this request at this time and we appreciate your understanding of our current procedures. - Zoeh / Digital Care
Reviewed Oct. 21, 2020
Ben Franklin said "in this world nothing can be said to be certain, except death and taxes.” Add to that, and Direct Energy will continue to harass you until until your dying day. I have tried and tried to get these people to leave us alone. That we are not interested in whatever it is they are selling. I have dealt with pesky solicitors many times in the past and most all will kindly leave you alone. Not Direct Energy. These people are from another planet. I have called their corporate offices to complain, wrote to my state's Attorney General, called my city hall to complain but nothing I do seems to get through to these people.
They claim I am on their do not contact list but that is just a lie. I have seen the complaints about the deceptive selling practices and how people that try to cancel their service are made to jump through a series of hoops that a circus lion would tire of. Short of going to court and getting some kind of restraining order that specifies that they stay at least 50 yards away from my home I have come to the conclusion that there is no solution to Direct Energy. Like cancer. No cure. Because they are a cancer. They give sales of any kind a bad reputation.
Good afternoon, Hector. We are so sorry for any frustrations these telephone calls may have caused you or your family. Our team would like the chance to help end these unwanted calls. Please feel free to connect with our Facebook or Twitter team, or you can also contact us by phone or through our Live Chat department with the telephone number or numbers you would like to have added to our internal Do Not Call list so we can double-check if the phone numbers were added. Please be advised that the typical time-frame we allow for this process is up to 30 days, but it could be even sooner than this depending on the responses we receive from our Vendors. We partner with several third-party vendors that we use to help promote our business and our service opportunities. We will need to notify every vendor of this addition to our Do Not Call list to ensure no calls are made to you in the future. We understand the inconvenience with the time frame can cause, but in order for us to guarantee that all communication no longer is placed to the desired phone number, we provide the 30-day window. I recommend to add your information to the National Do Not Call Registry, it can be through their website www.DoNotCall.gov or you can call them at 1-888-382-1222. Once again we are deeply sorry for any inconvenience this may have caused you. Thanks for the feedback. Best regards. - Sophie / Digital Care
Reviewed Oct. 21, 2020
My dad passed away and it was his house. The power got cut off. He had an unpaid bill with Direct Energy and I have that stuff in my Social Security number. Then, they banked me for his late charge. Until we get the estate taken care of, I had to have the power back on. So, I just went with them. I gotta call them this week. That was not good but as far as the setup, it was fine.
Hi Paul, our true condolences to you and your family about your loss. Happy to help you with your energy needs. We are overjoyed to have you as part of Direct Energy. Have a good day! – Zoeh / Digital Care
Reviewed Oct. 21, 2020
I had a different place because I was living in an apartment. When I moved to this house, I just went to PowerToChoose.org and I liked the rates. I like that Direct Energy has weekend free.
Hello Javier. Thank you for sharing this exceptional review! Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. Thank you for giving us a shot! Have a glorious day! - Sophie / Digital Care
Reviewed Oct. 20, 2020
We've been here since 2005. The lady that used to work in the office went online and did a comparison. An outage is a CenterPoint problem. The services all about the same. Everybody just looks for a better rate. I've only had to call Direct Energy once or twice for billing issues. Any issues have been resolved, so my experience with them has been good.
Good afternoon, Irene. Thank you for making us part of your life and your home since 2005, it is very meaningful for us to have you in our family! Thank you also, for telling us part of your experience through this magnificent review, we are very happy for the opportunity to serve you every day! Thanks for giving us such a great opportunity! All the best! - Sophie / Digital Care
Reviewed Oct. 20, 2020
I like Direct Energy's pricing. Enrolling was an easy process. Everything has been good.
Welcome to Direct Energy, Quanisha. It is amazing when we receive this type of reviews. We are fortunate to have you in our big family. Have a good day! – Zoeh / Digital Care
Reviewed Oct. 19, 2020
My sister has Direct Energy. I'm now not paying no $400 to $500 a month in the summertime for air conditioning. That's crazy. It's half already of what my bill runs. Direct Energy is awesome.
Hello Karen. Thank you for this charming review! We feel awesome to know that we have been worthy of your trust and we will work to continue improving our services and always give you the best of ourselves. All the best! - Sophie / Digital Care
Reviewed Oct. 19, 2020
Direct Energy has better customer service and cheaper rates than other providers. I went with them for my mom's service and when I was trying to call and set up an auto-pay option, their reps were very friendly and responsive. My mom doesn't really navigate apps well and the reps were very patient with her. They spoke to her like she was a regular human being instead of an old person. They were ridiculously respectful.
Hi Vanessa, we value your 5-Star review. We appreciate you being an ambassador for our company. Thank you for the details you provided, and we are humbled by your positive experience. We are honored to have your mom as part of our big family. Have a great day! – Zoeh / Digital Care
Reviewed Oct. 18, 2020
Direct Energy had the lowest rate when I was looking. It was a contract for about a year. They didn't give me a heads up when my contract was ending. I just noticed that my rates had changed. I contacted them and got into a new contract. The rate is fair and competitive. I recommended Direct Energy to my parents when they built their new house.
Hi Gilbert. We are more than happy to read this kind of reviews, it is awesome to know that we have managed to achieve your satisfaction regarding the service we provide! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 18, 2020
I was using one utility before and Direct Energy had a better price so I switched. I do all of my business over the internet and I have always been upset when a company asks for my password and ID number and I have to fill out all this stuff every single time. I like it when it's already filled out. All I have to do is log in and I'm there. But then one thing that I have noticed, which I've always felt really lucky wherever I moved and whichever service provider I had, my electric bill was very reasonable, when I've heard other people tell me that theirs was about two and three times higher than mine was. That's always nice to feel that I am comfortable with the cost.
When we have contracts, and Direct Energy only renews these once a year or even less often, I forget about it. They even sent me a letter. The very last minute when the contract was up, somebody called me and explained it to me and gave me even a better deal. I was just ignoring it. But I appreciated the last minute contact. I always had good service with Direct Energy and whoever I've been with in the past.
Hi Kathleen, your story is incredible; thank you for sharing that with us! It's wonderful that we were able to get in contact with you to renew your contract on time. We like to stay on top of the best rates to help you with your energy needs. We are here for you anytime you need it. Have a good day! – Zoeh / Digital Care
Reviewed Oct. 17, 2020
Direct Energy has always been helpful in reducing the rate or trimming a plan. The experience with them has been awesome.
Hi Asley. We are so pleased to know that we have earned your trust and loyalty, and we appreciate you sharing your experience. Thank you for this awesome feedback! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 17, 2020
My parents had Direct Energy in the past, and they had a good experience with them, so I decided to get them myself. Signing up was easy and the plan I chose had the best rate. Also, I call sometimes to get an extension on my bill and I enjoy that option. I get Social Security so sometimes my bill comes before I get my money, and they have always been helpful with me.
Thanks for taking the time to share your feedback with us, Reba. It means so much when our best customers share their experiences. Knowing that your parents had Direct Energy in the past is great since that means that they enjoyed the service with us. We are happy to help you with the payment extension. Thanks for entrusting us your energy needs. – Zoeh / Digital Care
Reviewed Oct. 16, 2020
I've used a lot of providers. I used to move around and we found what was available. It's been a couple of years since I had any interaction with Direct Energy's customer service, but I figure the less I talk to them, the better. They’re doing just fine. They're consistent too.
Hi Clinton. Thank you for this great review! It is wonderful to have your confidence and we will work hard to always provide you the assistance you deserve. If there's something that we could do to enhance your experience with us please feel free to contact us at any time and we will do our best to serve you and help you out! Have a lovely day! - Sophie / Digital Care
Reviewed Oct. 16, 2020
I’m on a month-to-month plan with Direct Energy and I normally go online to pay my bill. The bill significantly went down this past month and that's probably because it's not quite as hot as it has been. But it was still higher than what I would like. In the summer months, I paid attention to the rate per kilowatt that it says on the bill and it seemed to be fairly low. Now that we're home more, the bill has been higher than average but the rate is not high.
Hi Adrianne, Thanks for your trust. We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. We recommend you to check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that is going to help you to reduce the usage during summer/winter. You can definitely check our fix rates through your online account since this give you a peace of mind knowing that your rate won’t change during your contract. If you need help please do not hesitate to contact us at www.directenergy.com/texas It will be a pleasure to assist you. All the best! – Zoeh / Digital Care
Reviewed Oct. 15, 2020
I found Direct Energy was lower priced at powertochoose.org. I have a more in-depth understanding of the overall electric market in the Houston area, and understand how the retail energy providers work and such. Simply the function of sending a bill is all they do. They buy their energy from wherever they want, and then they just send me a bill. Even though they're an electric provider, they have zero impact whether my electricity is on or off at my home. Most consumers wouldn't understand that. I understand it because I work for the company that does turn on the lights. My company, if the power goes out, it's 100% my company's responsibility and 0% Direct Energy's.
Most people don't understand how they're operating in the market. All they do is my company tells them how much energy I use at my home and then they take that, multiply it times the rate I agreed upon with them and send me a bill or take the money directly out of my account. Pretty much, Direct Energy or any other company, as long as they can calculate volume times rate and send the bills, then that's all I need them to do. Direct Energy has met absolutely 100% expectation of what they should do. As long as they did their job, they did perfect.
Hi Russell, your story is incredible; thank you for sharing that with us. We appreciate your kind words! We strive to give customers a hands-on experience when it comes to customer service and is glad, we've lived up to your expectations. We like to stay on top of the best rates to help you with your energy needs. Have a good day!- Zoeh / Digital Care
Reviewed Oct. 15, 2020
We chose Direct Energy because Cirro's rate was going up again, and Direct Energy had a three-year program with an extremely good rate. The changeover was seamless. My wife used their online system to sign up for it, and they took care of canceling our current energy provider. They then sent us the information so she could get on the web-based program to watch our energy cost. When we got our first bill, which was for 28 days, she was surprised it was under $100. It was lower than our last billing with Cirro Energy.
Hello Cornelius. Welcome to Direct Energy's family! We are so glad to have your vote of trust and we will do our best to meet your high expectations and always serve you in the best way! Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 15, 2020
They acquired the company that I was buying my energy from. It was kind of effortless with the transfer. I've been with them for a year now and it saved me a few cents.
Thank you so much Candy, for your review. I am so glad we met your expectations. Glad to know that Direct Energy is helping you to reduce the energy rate. We are fortunate to have you in our big family. Have a great day! – Zoeh / Digital Care
Reviewed Oct. 14, 2020
I've called Direct Energy a few times and they were not that user friendly. I called them this morning because I had forgotten that they sent me my bill electronically and that I had it set up as automatic payment. They automatically took the money from the bank but I paid them as well. I told the rep that it went out of my bank on the 20th, so it should be showing at their end. But the guy was completely confused, and said, “Well, no. Obviously, your bank must have mailed the check.”
I told him it electronically left my account on the 19th to get to them on the 20th. But we just went around in circles. I told him that I was gonna give it two more days and that I will call them again on Monday and see what's going on. He said, “If we get it, it will just be put forward to your account.” But I want that money back because I've already canceled automatic billing. It's easier for me to keep an eye on my accounts by my paying my own bills. It was not a good conversation. Also, a lot of them do not speak good English. So you have to be very explicit with how you are telling them what it is that you are looking for and whatever it is you're calling them about.
Hi Jane, we are sad to hear that you didn’t have the best experience at Direct Energy. You deserve better and we would love to investigate this further to find the best solution for your case. Once again, we are terribly sorry for any inconvenience this may have caused you. Please engage with us through chat at www.directenergy.com/texas It will be a pleasure to help you. Have a good day! – Zoeh / Digital Care
Reviewed Oct. 14, 2020
We've been with Direct Energy for quite a while now. What attracted us was the price per kilowatt-hour. We've been pleased with the company since then. I recently updated our contract, and it was pretty simple. I always prefer to do my claims one-on-one via phone. Shortly after that, they would send the information of the contract via mail. Even paying on a monthly basis is really easy. I just dial, put our social and make the payment. Everything's fine.
Hello Alicia. We are truly grateful to have your loyalty since 2008, it is one of the greatest satisfactions for us! Thank you for this endearing review! We are always here for you and to help you with whatever you need regarding your electricity service. We also put at your disposal the Online Account Manager where you can check your account information, usage, make payments and find out about promotions or campaigns for you, remember that you can access it at https://www.directenergy.com/account. Thank you for your trust! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 14, 2020
So far, Direct Energy has been a good service and I haven’t had any complaints about my bill. It went down a little from where it used to be.
Good afternoon, Aretha. Thank you for this amazing review! We are so pleased to know that you feel good about the service we provide, your satisfaction is our main commitment! Thank you for your preference since 2017! Enjoy your day! - Sophie / Digital Care
Reviewed Oct. 13, 2020
I'm happy with Direct Energy. I still got it. They're very efficient.
Hi Beverly. Direct Energy have been blessed to have an opportunity working with you. It has been wonderful to have you in our big family. Thank you for sharing your experience with us. Have a great day! – Zoeh / Digital Care
Reviewed Oct. 13, 2020
Their customer service team was good. They spoke very well and knew what they were doing. They answered my questions. They were pretty much straightforward and easy to work with. We didn't have to worry about anything month-to-month.
Hi Christopher, thank you so much for your lovely review. It is great to hear that our service team provide you a good experience! We always love to hear when our customer leave satisfied. We value so much your feedback. Have a wonderful day! – Zoeh / Digital Care
Reviewed Oct. 13, 2020
I'm pleased with Direct Energy at this point in my time with them. The service is almost seamless.
Hi Stephanie! You made our day with this review! We will do what's in our hands to provide you the perfect experience and to be your electricity provider for many years to come! Thanks for this awesome review and for your endearing trust! All the best! - Sophie / Digital Care
Reviewed Oct. 12, 2020
I needed help renewing my rates and Carol did great. Thanks for the quick help and response. I have two accounts so it would only find one. She was able to find the other account and make sure it was renewed.
Hi Jeremy, we appreciate your lovely review. Here at Direct Energy we pride ourselves on providing total transparency, honestly and excellent customer service. We're thrilled to hear that Carol achieved the goal with you. We will be sure to pass this feedback along to the appropriate team for recognition. Thank you letting us help you with your energy needs with another contract. All the best! - Zoeh / Digital Care
Reviewed Oct. 12, 2020
The customer service agent was on point, fast and efficient. We love Direct Energy and are renewing after 6 months because prices are reasonable and if we have any questions they are always there to help. Thank you for always being there for your customers.
Hello Tamara. We love reading these types of comments and seeing that we have managed to satisfy your energy needs and have also managed to make your life a little bit easier. We deeply appreciate having your loyalty and trust and we will continue to work hard to continue meeting your expectations and making you happy! Have a memorable day! - Sophie / Digital Care
Reviewed Oct. 12, 2020
Direct Energy is cost-efficient, it's easy to manage, and everyone there is friendly. They give you options, which I like, and it makes it convenient. I had a nice decent bill and a high bill, but I understood why I had the high bill. It was easy to maneuver and understand and save myself some money. And I often get calls about saving money. I'm grateful that it’s easy to use the app. I love it. For me, the app is perfect. It makes it very easy and convenient to pay the bill.
Good afternoon, April. Thank you for taking the time to share this awesome review with us! We love that you are so happy with our services in general and that we are responsible for putting a beautiful smile on your face! we work hard to meet your energy needs! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Oct. 12, 2020
We used Bounce before and it was a very smooth transition to Direct Energy. As far as their service goes, they're doing a fantastic job.
Thank you for the bottom of my heart, Michael. I am thrilled that you've enjoyed the transition to Direct Energy. We are pleased that you are giving us the opportunity to help you with your energy needs. We definitely value your business and loyalty. Have a good day! – Zoeh / Digital Care
Reviewed Oct. 12, 2020
Their service is way better. Power don't go out and it's not expensive. I switched my power over to my new place and the reps were polite. They helped me with any questions I had and they took care of me. Everything's going great.
Hi Ryan. Thank you so much for this astonishing review! We are in awe of your loyalty and trust as they are invaluable to us. If at any time there is something we can help you with, please do not hesitate to contact us and we will do our best to answer all your questions. Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 11, 2020
Direct Energy had the lowest rate at the time. Working with them is fairly smooth, just get the bills and pay it. I usually try to get at least a one-year contract. Depending on what it is, I might go with the two-year. Then I go on their support chat because a lot of times, they'll have better rates by calling in on chat. The website’s pretty good.
Good afternoon, Blake. We highly appreciate you took some time out to leave us this great review! It is comforting to read these types of comments and to know that our hard work has paid off. We care for you and we are very grateful to have your loyalty since 2010, thank you very much for your trust! Kind regards! - Sophie / Digital Care
Reviewed Oct. 11, 2020
I went to Direct Energy because it was cheaper. We can use more electricity now, which is good on my behalf because I’m up in age, so I need to keep lights on at certain times.
Hi Stanley, we appreciate that you for entrusting us your energy needs. Glad to know that the rate plan that you found with us is the best one for your lifestyle. Thank you for sharing your experience with us. Direct Energy value your business and loyalty. Have a good day! – Zoeh / Digital Care
Reviewed Oct. 10, 2020
Our daughter has Direct Energy and we moved down here to Texas. That's who her and her husband said to get. Signing up with them was very simple.
Hi Patricia. Thank you for giving us the opportunity to be your electricity provider! We are so excited to have you and your daughter as a part of our big family! Thank you for your trust! We look forward to the opportunity to serve you and your family for many years to come! Have a remarkable day! - Sophie / Digital Care
Reviewed Oct. 10, 2020
Direct Energy was friendly and had good prices.
Hi Parker, thank you for the awesome review. Glad to know that you are satisfied with our rates. We're absolutely thrilled to have you in our big family. Have a fantastic day! – Zoeh / Digital Care
Reviewed Oct. 9, 2020
Direct Energy is very good service. I was very happy with the Bounce, so when it became Direct Energy, it ha continued to be excellent service. And it's very reasonably priced. They're very good about notifications and letting their customers know what's going on. For example, during Harvey when we were out of electricity and the status of it coming back on. They're very good about updating you on it's gonna be a couple of hours or it's just gonna be 30 more minutes or whatever, which I find is very helpful. I know my daughter also uses them and she is pleased that when it's in her area or her house and she calls it in, they keep her updated. I'm very satisfied.
Hello Susan. Thank you for this awesome rating! We are exhilarated knowing that you and your daughter are satisfied and happy with our services, one of our main objectives is to meet your energy needs and provide you with the best experience! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend.
Thank you for your preference, it means a lot to us! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Oct. 9, 2020
We tried to match what we had the previous year and my wife told me that it was the exact same thing per what we paid the previous year. Then I thought the bill was a little bit higher this past couple of months. But, of course, with COVID, we've spent more time at home so it's hard to say whether or not they're higher or that we're just using more energy right now with the strange work schedules we've had. But we've had good customer service, so much so that we don't need to call in. Direct Energy rates are comparable. I'm satisfied with the experience.
Hi Paulette, for you to say “I am satisfied with the experience” makes our day! I highly recommend you to check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce the usage specially during this difficult time. Thank you for such a fantastic review and for recommending. All of us at Direct Energy are grateful for your business and we wish you the best! – Zoeh / Digital Care
Reviewed Oct. 8, 2020
My bill used to be steady, but it's different now. It's higher than what I expected. All I did was switch from one apartment to another. On the app, it still got my old address on there. It was easy to switch addresses but I hope I'm not getting charged for our old address.
Good afternoon, Katricia. Thank you for taking the time to share your experience with us. We are truly sorry for any inconvenience you may have experienced and we would love the opportunity to take a deeper look at this and provide the solution needed. Please contact us through any of our communication channels, we will do our best to help you out. Thanks for the feedback. All the best! - Sophie / Digital Care
Reviewed Oct. 8, 2020
There are many plans that Direct Energy offers and you can choose one that fits your schedule. I liked the flat rate that was offered. Working with them was pretty straightforward. So far, the team has been good. When I renewed my plan this year, it was smooth.
Hi Sandra, thank you so much for sharing your positive experience working with us. Glad to know that you found the best plan that can suit to fit your energy needs. Have an amazing day! – Zoeh / Digital Care
Reviewed Oct. 4, 2020
Direct Energy wasn't as high in cost as the other companies at that time, so I didn't have to pay as much. I signed up for two years in the Fort Bend area, west side of Houston. Their customer service was great, very understanding and helpful. I really appreciate that.
Good afternoon, Alicia. We are so pleased to know that we have earned your trust and loyalty since 2008, and we appreciate you sharing your experience. It is wonderful to be your trusted supplier and we look forward to continuing to be so for many years to come. Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 3, 2020
Our landlord for our property suggested that we get Direct Energy so we signed up for it. There have been a couple outages. One was for a storm. Something happened with the line. Then there was one a couple weeks ago that was kind of random. When there was a storm, I didn't contact about our service being down. But the previous one, I did and it was fixed in like an hour so it wasn't that big of a deal. We're on the E-Pay to Save 24 plan because it's the easiest way for all of us to figure out how to split up the bill. That’s a pretty good thing.
It's great to hear that you had a five-star experience Nicholas, Direct Energy appreciate your business and positive feedback. We are terribly sorry for any inconvenience this service interruption may have cased you and your family. When a power outage occurs please check the breakers to ensure they are in the “ON” position. If this has been completed and you are still without power, please contact the local Transmission and Distribution Utility provider in your area, which is Oncor, as they are responsible for all disconnections, re connections, and maintenance/upkeep on electric equipment (poles, lines, transformers, meters, etc.). I highly recommend you to report or check the status of a power outage through their web site at www.oncor.com. Have a great day! - Zoeh / Digital Care
Reviewed Oct. 2, 2020
I hate that the service charge is more than your damn electric. My electricity is $50 but the little surcharge thing is $75. But Direct Energy is okay. I've been with them for a while.
Hello Gweno. We appreciate this nice review! Thank you for giving us the opportunity to serve you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Have a great start of the week! - Sophie / Digital Care
Reviewed Oct. 1, 2020
Direct Energy acquired my previous energy supplier - Bounce Energy. Getting signed up with them involved no difficulty at all and the transition was smooth. There was a lot of good information that they provide online. I liked their 12 and 14-month plans.
We are overjoyed to heard that Direct Energy was able to exceed your expectations, Luis. We are fortunate to have you as part of our family. Glad to know that our web site is giving you the information that you need and that you are taking advantage of this. Have a great day! - Zoeh / Digital Care
Reviewed Sept. 30, 2020
They had a little offer that if you sign up that you'd get an Echo Dot and there were other things that you could get too. But I mainly signed up because I saw that it was the free 12 hours at night. I also had the free nights with my previous provider but it ended at 6:00 in the morning. But Direct Energy was a little bit better because it was the whole 12 hours, 9:00 to 9:00. My interaction with them has always been good. Recently, I was accidentally billed twice and they were real nice about it. They were real quick about trying to get me my money back. So I was pretty satisfied.
Hey Estella! One of the best feelings in the world is when you, our family, share your experience with us. We are truly amazed and grateful to have such great customers like you. Thank you for your trust and loyalty! Have a lovely day! - Sophie / Digital Care
Reviewed Sept. 30, 2020
The rates with Direct Energy were better than with their competitors. At first, I was looking at Nueces Coop and they wanted a big deposit. I looked at Direct and they didn't need a deposit anywhere and the rates seemed pretty low. It was pretty easy to switch the service over. I called up and talked to Direct and it was pretty quick. I have the 12-hour power plan because when I was switching over the last time around, the customer representative mentioned that my 12-month plan was coming up and if I wanted to switch over to a new plan with free nights or something like that. He mentioned that I'm using most of my energy at night. But in the beginning, I was getting text messages with reminders that the bill is due a week before the actual due date and I haven't been getting those text messages anymore.
Thanks for the awesome review, Rene! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. We would love to investigate why you are not receiving the notifications. Please connect with us through chat at www.directenergy.com/texas It will be a pleasure to assist you. Have an amazing day! - Zoeh / Digital Care
Reviewed Sept. 29, 2020
Two ladies came over to my house. I was with Reliant and they said if I got Direct Energy, they would refund me $300 on the next deal and it would be a great deal to get because of my age. The first girl that came over couldn't do it right. Her manager was down the street so she came down to help her get through on the phone. They stayed on the phone for maybe an hour trying to get through to whatever department they were trying to get through to. They gave me all the paperwork and I switched from Reliant to Direct Energy. They were going through the neighborhood and there are a lot of elderly people that live over there. Everyone I've told got theirs changed too because they believed in my word. But we never got the money.
I called them and said, "You're supposed to take $300 off the bill or either send me a $300 check." She said I got it mixed up. I called several times. Being almost 70 years ago, I got stressed with it and just left it alone. They didn’t honor their word as far as the bill being lower with the kilowatts. Because I'm hardly ever there and live alone, I only watch one TV, I only use the refrigerator, and I don't cook much. I don't know how my bill could be as high as they say. When I got the first bill, I asked how could my bill be that high? I wasn’t even in town. I was in Detroit at my sister’s birthday party for a month. They said they were going by the general amount in the area. That’s not fair. The lady said they would take off $25 but I don't even know if they took it off. It was a disappointing experience and I wouldn’t tell anybody else about them.
Hi Jacqueline, I am very sorry and there is no excuse for what you experience. We definitely value the time that you are taking to leave your feedback that way we can improve as a company. We would like to investigate this further. Please connect with us through chat at www.directenergy.com/texas It will be a pleasure to help you. Have a great day! - Zoeh / Digital Care
Reviewed Sept. 29, 2020
Direct Energy is exactly if we were to have Reliant. We used Reliant prior and I prefer Direct Energy over them. Our bills have been way less than when we were with the other provider and I have no complaints. Also, I haven't had to communicate with them a whole lot because I haven't had any issues in regards to it. We've had a great experience.
Hi Amy! Thank you for sharing us your great experience, we're really happy to hear about it! Our main goal is to provide all our users with a high-class experience and we will work diligently to do it on a daily basis. Have a beautiful day! - Sophie / Digital Care
Reviewed Sept. 28, 2020
I was originally with Bounce, and Direct Energy took over them. I then got a letter that said, "Hey, you don't have to do anything. Don't worry about it. It'll be a smooth transition." and it was, so I'm happy with that. Bounce offered a very competitive price. My grandmother used them and never had problems, and it dropped our electricity bill quite a bit. The plan also seemed really good for us, and it's stayed that way. The customer service has been good as well. After they went to Direct, it's been a little bit better.
I met the end of my contract at some point and I just redid it. I didn't have to redo my contract. They honored it. From what I can tell, Direct Energy has an honest approach with their prices. You can look at it and be like, "Oh, that looks higher than such and such," but they're showing you the whole enchilada price. It's a lot of work trying to like dig through the weeds, but eventually, if you do, it pays off.
Hi Steven. we're pleased to know that your experience with us was great. Thank you for entrusting us with the care of your energy and for taking a moment to share your important comments. Glad to have you and your grandmother as loyal customers. Your review made our day. Have an amazing day! - Zoeh / Digital Care
Reviewed Sept. 28, 2020
I’m not too unsatisfied. I would love to reduce the monthly bill because I feel that it’s still very high for my consumption. Especially with the COVID situation, we should get some prices reduced. Everybody should make an effort or so to have a more electricity-friendly rate.
Hello Michael. Thank you so much for sharing your experience with us, we appreciate the feedback. We would like the chance to improve on any less than satisfactory experience you may have had. If there are any outstanding issues, please feel free to connect with our Facebook or Twitter team, or contact us by phone or through one of our Live Chat agents. We would love any chance to show you we care. I highly recommend you check some save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce energy usage at any time. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Sophie / Digital Care
Reviewed Sept. 27, 2020
Everything is good with the Direct Energy. They are more cheaper than the other provider. I signed up online and it was quite simple.
Hello Iyad. We appreciate you for taking the time to share your awesome experience with us! We are happy having you as a part of our big family, thanks for choosing us! Enjoy your day! - Sophie / Digital Care
Reviewed Sept. 27, 2020
I've had Direct Energy for at least 10 years now. I've used them and swapped over my power to a new house, and they've been good. They work with me on everything.
Hi Paul, it is amazing to know that we have such an amazing customer like you for 10 years. Direct Energy appreciate your business and loyalty. We are please that you are choosing us as your energy provider for your new house. Have a great day! - Emma / Digital Care
Reviewed Sept. 26, 2020
My Direct Energy bill is reasonable for the plan that I have. There are other companies that have asked if I wanna switch over to them but I'm satisfied with what I have with Direct. When friends and family ask about my experience, I tell them I've never had a problem with Direct Energy. Also, they offer free weekends which work out for us conveniently.
Hi Elizabeth, we are glad to have you as a customer, thank you for your loyalty. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a great day! - Zoeh / Digital Care
Reviewed Sept. 26, 2020
The service from Direct Energy is great. I'd recommend it to a friend ‘cause so far, it's good.
Hello Dennis. Welcome to our big family, we are thrilled to have you! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Thank you for this awesome review! - Sophie / Digital Care
Reviewed Sept. 25, 2020
Previously, we were with GEXA and we didn't like their customer service. We were looking at a few energy providers and we saw Direct. We liked their rates and went with their Twelve Hour Power plan as we like to run our AC at night.
Hi Monty. Welcome to the Direct Energy's family, we are thrilled to have you! Thank you for the vote of trust, we will do our best to provide you the best service every day. Have a great day! - Sophie / Digital Care
Reviewed Sept. 25, 2020
Direct Energy is great. I went with them because of their rates. I went on their website to get a bill to log into my account and it was very intuitive.
Hi Michael, your many positive comments are really appreciated. We would like to thank you for taking the time to leave valuable feedback. Our goal is to continue offering top-notch services at good prices. Have a great day! - Zoeh / Digital Care
Reviewed Sept. 24, 2020
Direct Energy has been fine. I just renewed my contract a few months ago and I did most of it online. I also pay online and it's pretty simple to do. I noticed my monthly bill to be a little lower with them.
Hi James, we are happy to receive such a great review, highly appreciate it! It's a great honor to know that our website is making you like easy. Glad that you found the best plan that can suit to fit your energy needs. Have a great day! - Zoeh / Digital Care
Reviewed Sept. 24, 2020
I priced out some different companies and Direct Energy ended up giving me the best price. They've been good. I've been a customer there for 12 years now and I've got no complaints. Whenever I lock into my bill, it locks in for a couple years. If I see my bills start going up, I start shopping for a new rate on their website. As long as they keep feeding me electricity at a fair price, I'm pretty happy.
Good afternoon, Justin. Your loyalty means the world to us! Thank you very much for being with us since 2013, we value your trust and we are very grateful for it. We appreciate this wonderful review! Best wishes! - Sophie / Digital Care
Reviewed Sept. 23, 2020
I had Direct Energy before. So when I opened a business, I automatically just called them. Everything has been good. Anytime I call them, it's good and they give a quick response. Anytime there is an outage, I get a text message response notifying me, so I don't have to even bother calling them. It has been a great experience. It's a good company service and it makes things easy.
Good afternoon, Frank. Thank you very much for entrusting us with the electricity for your business, we will continue doing what it takes to meet your high expectations and satisfy your energy needs. Thank you for this great comment! Please take care and be safe! - Sophie / Digital Care
Reviewed Sept. 23, 2020
I called back in August to renew. I have weekends free and my rate was reduced because I'm a "loyal customer". I'm going on my third year. We've been saving up laundry (laundry takes a lot because I have an electric water heater and electric washing machine and dryer) and any kind of major tasks that involve electricity for the weekend but my bill went up to $219.
I was wondering what was going on and the gal just kept telling me, "I can give you the link." I said, "I don't want the link, I wanna know why my bill went up." She said I had more usage. I said I had more usage on the weekend, not during the week. I'm ready to cancel Direct Energy and go somewhere else. The way it's looking even though we're still doing everything on the weekend and we haven't used as much electricity, my bill's gonna be even more. I may as well just pay the $195, cut my losses and find a company that will better suit my needs. I am not happy with Direct Energy.
Hi Shirley, we value your business and loyalty with Direct Energy. We definitely understand how concern you are regarding the increase on your bill. This also can happen during summer months I highly recommend you to take advantage of your plan by using more energy from Friday after 6 PM until Sunday 11:59 PM. Here our link https://www.directenergy.com/learning-center/25-energy-efficiency-tips where you can find great save energy tips to reduce the usage while you are not at home. If there is any way to help you please engage with us through chat at www.directenergy.com/texas it will be a pleasure to help you. - Zoeh / Digital Care
Reviewed Sept. 22, 2020
Direct Energy bought my previous provider out. My previous provider was cheaper. But the reliability of the service from Direct Energy is pretty good. After Harvey, we only lost power for about 12 hours in our area.
Hi Garrett, thank you very much for your firsthand review of our company, we are happy to have you as a customer. Our rates are based on the market conditions and that is why we would love to check a different option for you. Please connect with us through chat at www.directenergy.com/texas It will be a pleasure to assist you. Have a great day! - Zoeh / Digital Care
Reviewed Sept. 22, 2020
I was looking up different prices and cost for electricity. I was on Google searching different rates and a lot of the websites directed me to Direct Energy for a stable rate. I re-upped for a year and things have been great so far. When I initially set up auto pay and for the renewal, their website was very easy to navigate. Things were placed where they were supposed to be. I definitely liked the overall UI.
Hi Jacob! A big thank you for choosing us as your electricity provider! We are definitely touched for the big opportunity you gave us and we will do our best to make you feel treasured. Best regards! - Sophie / Digital Care
Reviewed Sept. 21, 2020
I got mad at my previous provider so I changed to Direct Energy. The reliability has been okay and I haven't had any problems with Direct Energy.
Hello Ruby. It's great to have your trust and loyalty since 2005, we are so grateful for that! Thank you so much for taking the time to share this review. We care for you and we will continue working hard to provide you the best experience ever. Best wishes! - Sophie / Digital Care
Reviewed Sept. 21, 2020
At one point, they reached out to us related to being out of term until we had a variable rate. But they caught me at a bad time. I wasn't able to engage. I didn't really understand what that meant at the time. But it seemed to drop off. It wasn't until a few months later that we got a call again. We realized that we needed to do something in order to benefit us financially. But I was surprised that there was a gap between the first attempt to call and then several months later when I was called again.
Hi Michael. Thank you for sharing your feedback, both positive and constructive. I apologize that we did not exceed the standard you have received during previous call. We normally send renewal notice attached to your bill 30-60 days prior to the expiration of your contract I also recommend you to check your online account through www.directenergy.com to avoid any unexpected surprise. If you need help with your online access please, feel free to contact us at www.directenergy.com/texas Our Chat Team will be happy to help you. Have an amazing day! - Zoeh / Digital Care
Reviewed Sept. 20, 2020
Reliant was my former provider. I've renewed twice but I didn't want them. They have gone up quite a bit. I used to have Green Mountain Energy before I had to Reliant. Then I couldn't afford it anymore. It was a little bit high. Direct Energy was higher but I wanna do what I can and it wasn't so much higher that I couldn't do it. I'm pretty satisfied with Direct Energy.
Hello Lori. We are more than happy having you as a part of our beloved family! Thank you for this great comment, we are really excited! We appreciate you for giving us a shot! We value your business with us, thank you! - Sophie / Digital Care
Reviewed Sept. 20, 2020
I've never heard of private energy. So this is new to me, but it's pretty cool. Everything is going great.
Hi Hunter, we are pleased to know that you are part of our family and that you are taking advantage of the great benefits to have a fix rate that is giving you a peace of mind knowing that your energy rate won't change during your contract. We are here for you anytime you need it! - Zoeh / Digital Care
Reviewed Sept. 19, 2020
Direct Energy had some more reliable plans. I'm a college student and they had some better plans versus some other competitors. It was also kind of easier to read and follow. I haven't had any issues. It's been pretty good prices and I've had a good experience with them. My contract ended in August and I had renewed it online. I referred them to a friend recently and I may have a high bill but I think they're just men who use a lot of energy.
Hi Brooke, we are overjoyed to heard that Direct Energy exceeded your expectations and showed what the experience should be! Thank you for your business and your kind review. We appreciate the recommendation of our service. We are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. I personally recommend you to take advantage of the great save energy tips that we have through https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce the usage during summer/winter time. Have a great day! - Zoeh / Digital Care
Reviewed Sept. 19, 2020
Direct Energy had the best price among service providers in the place I moved to two years ago. I went with them and signing up was quick. So far, renewing with them has been just two or three clicks.
Hi Dane. With these types of comments, our hearts are filled with joy! Thank you very much for letting us come to your home and cover your energy needs. We work hard to give you and all of our consumers the best service and experience. Thanks for your loyalty! All the best! - Sophie / Digital Care
Reviewed Sept. 18, 2020
There was a gentleman selling Direct Energy's services. He did his spiel and I bought it. He did a wonderful job. He explained everything and compared the prices. I was happy with the presentation he did and I did their contract. Everything’s fine and I like things the way they are. I got a call from Direct Energy and they offered me to do another contract if this contract goes up. They already went ahead and renewed it.
Hi Lisa, I am so glad we met your expectations since you signed the first contract and we hope to be able to help you with your energy needs for so many years. We are proud of the team that we have. Your lovely review made our day! Have a great day! - Zoeh / Digital Care
Reviewed Sept. 18, 2020
I liked Direct Energy's offerings in terms of plans available and their rates. I went with them and so far, delivery of service, billing and ease of payment have been great.
Good afternoon, Lucy. Thank you for taking some time out of your day to share this awesome review. It is amazing to count with your trust, we will not let you down. Thank you for giving us the opportunity, we will do everything possible to show you how important you are to us. Please take care and be safe! - Sophie / Digital Care
Reviewed Sept. 17, 2020
I've been with Direct Energy for a long time. I did a renewal with them because of the rates and the free weekends. That plan works for me.
Hi Robin, your comments are really appreciate it. Glad to know that you renewed your contract with us, that means that your experience has been great. It is great that you found the best plan that is giving you free energy from Friday after 6 PM until Sunday 11:59 PM. Have a great day! - Zoeh / Digital Care
Reviewed Sept. 17, 2020
I liked how Direct Energy courses through Power to Choose. Their price really stood out and it is low compared to other service providers. Getting signed up was simple. I got a 35-month contract from them.
Hi Mauro. We are so excited and happy to have you in our family. Thank you for giving us the opportunity to serve you, we will do our best to satisfy your energy needs. If there's anything we can do for you, just say the word, we'll be here for you at any time. Have an extraordinary day! - Sophie / Digital Care
Reviewed Sept. 16, 2020
Everything is good with Direct Energy. I heard about it through my daughter 'cause my daughter has it too. They’ve called me recently and lowered my plan even more.
Hi Vanessa, Glad to have you and your daughter as part of our big family. Thank you for entrusting us with the care of your energy. We appreciate the pivotal importance of recommendations. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Enjoy your weekend! - Emma / Digital Care
Reviewed Sept. 15, 2020
Customer Service at Direct Energy has been great. I appreciate everything they've done. The two years I had using their service went pretty well. I plan on using their service again once I finish building my new house.
Hi John. Glad to know that you had a five-star experience with us. We are so grateful for your kind words. Direct Energy appreciates your business and we are happy to help you with your energy needs. It will be an honor to serve you in the new house. All the best! - Emma / Digital Care
Reviewed Sept. 15, 2020
We switched over to Direct Energy because we thought it was cheaper. I like that my lights come on when I turn them on. As long as they don't stop burning coal, oil and gas and make me have to do blackouts, we'll be good. It's happening in California. As long as they don't turn into them, we'll be just fine.
Good morning, Matthew. Thank you for taking some time out to provide us this review. We are truly grateful to have your loyalty since 2007, it is awesome having such great customers like you! We would like the chance to improve on any less than satisfactory experience you may have had and if that's the case please feel free to contact us anytime, we would love any chance to show you we care. We look forward to continuing as your electricity provider for many years to come! - Camila / Digital Care
Reviewed Sept. 14, 2020
We have Direct Energy's Live Brighter plan. During summer months, it's kinda expensive. Though I didn't think our bill should have been that high, that was because it was hot. I get on their website to pay our bill. So far, we've had good experiences with Direct Energy.
Hi Tanja, it's great to hear that you had a five-star experience. We are pleased to have such a customer like you. I highly recommend you to check our great energy service tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce the usage, especially during summer/winter time. All the best! - Emma / Digital Care
Reviewed Sept. 14, 2020
I'm very satisfied with Direct Energy and I like it. I’ve had the service for almost two years now. I was with a different provider but they bought that company and then, we had it transferred. The rep was very professional and his communication was clear.
Hi Zhe. Reading these types of comments is very gratifying, thank you for sharing your experience with us. Our hard work is to cover your energy needs and satisfy all our customers because we are a big family and knowing that you are happy makes us happy. Enjoy your weekend! - Camila / Digital Care
Reviewed Sept. 13, 2020
Direct Energy was advertised and I saw it on TV. The free nights for weekends caught my eye and I signed up over the phone with the representative. It was great. It was smooth, fast and very efficient. The lady explained the different rate plans that they had and she asked me which one would work best with me. I told her the nights in weekends. She had great customer service skills. When I called to transfer my services, the process was very easy. When I use the website, everything that I have questions about is already right there. They have a help link so if you don't understand, there are other options. It's still helpful. They make the payment method easy. You don't even have to log in to make a payment. I like that also.
Hello Kierra. We thank you for this awesome review! It is wonderful to know that we have come to make your life easier and for us, it is a goal achieved, as we work very hard to provide all our customers with the best experience. Thanks for your trust and loyalty! Please take care and be safe! - Camila / Digital Care
Reviewed Sept. 13, 2020
Some of my friends have Direct Energy and they said Direct's customer service was better. I set up service with them after I moved in early in August and I've had a good experience with their reps.
Hi Riley. It is great to hear that our service team was able to help you out! We always love to hear when our customers leave satisfied. Quickly and accurately service. We are here for you anytime you need it. Have an amazing day! - Emma / Digital Care
Reviewed Sept. 12, 2020
Renewing service with Direct Energy has been so easy. They work with me and I've been happy with them.
Hi Merhbano, your story is incredible; thank you for sharing that with us! It's wonderful that the enrollment process is easy for you. Happy to have you in our family. Have a great weekend! - Emma / Digital Care
Reviewed Sept. 12, 2020
I just picked out Direct Energy and I’ve had them since 2017. I always pay ahead. If I got extra money, I give it to them. So every time I get a bill, there’s credit. When I need to turn stuff on, the electric is there. It’s working and I never had to call them for anything. It has been a cool experience.
Hi William. Your comment made our day! It is wonderful to have you in our family and to know that day by day we come to you with the best electricity service. Thanks for that vote of confidence since 2017, we won't let you down! Best wishes to you and your family! - Camila / Digital Care
Reviewed Sept. 11, 2020
I've been with Direct Energy for more than 10 years and renewing has been a simple process. I do it online and their online payment system is very fast and simple. I'm very pleased with them.
Hi Lori. Thanks for your trust during these 10 years. We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. All the best! Glad to know that the web site is making your life easy. Enjoy your weekend! - Emma / Digital Care
Reviewed Sept. 11, 2020
A very nice young man came to our door and we decided to go with Direct Energy. I signed up online and it was easy. I want a lower electric bill though and I would like the free nights to start before 9:00. It’s 9:00 to 9:00 and 7:00 to 7:00 would be good.
Hey Dannette. This feeling of knowing that we have been able to provide you with good service and that you are happy with what you receive is incredible. Unfortunately, the free periods are not dependent on us, however, we welcome your comment. Do not forget that we are there for you whenever you need us, so please do not hesitate to contact us at any time. Thank you for being part of our family! All the best! - Camila / Digital Care
Reviewed Sept. 10, 2020
So far, I've been happy with my bills from Direct Energy. Everything has been good with them as far as having electricity is concerned.
Hi Donnie, thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We are here for you anytime you need it. Have a great weekend! - Emma / Digital Care
Reviewed Sept. 10, 2020
We used one of those online comparison sites to compare the different energy plans and Direct Energy had one of the most affordable kilowatts per hour cost. So, on the average, it could be more affordable than some of the other ones that offer free nights. They seemed to be the most affordable and so far, that has been true. Signing up was easy. We went online and gave them our service address. The most difficult part is understanding how they bill each month. It seems like they bill based on when we started the service instead of the first or the end of the month. We signed up at the end of the month so we get the last two weeks of the month and the first two weeks of the month on our bill, which is a little odd.
Direct Energy offers a smart meter so you can track how much you're using each month and what that looks like but it's not available at our service address. It probably has to do with the type of meter that we have. They could be more upfront about that because I thought that was part of this package and we just don't have the right meter, so that was a little confusing. So going forward, don't say that you have it if you don't.
Good afternoon, Mackenzie. We appreciate you took some time out to share how you feel with us. Please be advised that the billing cycle can vary from 28-31 days, depending on the day that the Utility in your area performs the reading of your meter, after receiving the information about your usage, the invoice is generated.
However, you may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. If there's anything we can do for you, please feel free to get in contact with us anytime, we'll be thrilled to further assist you. Thanks for the trust in us! Have a beautiful day! - Camila / Digital Care
Direct Energy Company Information
- Company Name:
- Direct Energy
- Year Founded:
- 1986
- State/Province:
- TX
- Country:
- United States
- Website:
- www.directenergy.com