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Direct Energy

Direct Energy
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Direct Energy

 4.6/5 (461 ratings)
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Direct Energy

About Direct Energy

Direct Energy is an electricity and natural gas provider that services homes and businesses in select states and territories. The company offers online bill pay options and smart home bundles.

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  • 3 stars
  • 2 stars
  • 1 stars

Direct Energy Reviews

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Page 2 Reviews 5 - 15
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 26, 2021

Being with Direct Energy has been great. They worked with me when I needed help during COVID. They continue to work with me if I'm late on a bill. They let me know pretty much everything. My other provider was Green Mountain and they would shut my lights off without even telling me I had a disconnection notice. Also, I wouldn't receive a bill from them for months. I would always have to call them and figure out how much I owed. Direct Energy is a lot better. They just send me an email.

Direct Energy response

Hi Troy. It is wonderful to know you're happy with the service we're providing you. Thank you very much for giving us the opportunity to be your trusted electricity supplier, we will do our 110% to continue providing you the best service ever! Thank you for this great rating! We love having you in our family! All the best! - Sophie / Digital Care

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 25, 2021

Our interactions with the reps have been good.

Direct Energy response

Hi Maegan. Thank you for this nice comment! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience and we totally appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Enjoy your weekend! - Sophie / Digital Care

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 24, 2021

Direct Energy used to give me really good prices. Right now, it is too high so I'm going to do solar. Other than that, this is a good company. I never have a problem about any service.

Direct Energy response

Good afternoon, Maria. Seeing that we have your loyalty since 2005 makes us proud and very happy, we would hate to lose you! We show that your account is currently enrolled in a variable price product, so we would love to help you find the best plan for you. Please do not hesitate to send us a private message through this review platform and we will definitely help you set the best deal ever! We'll be waiting for you. Be safe! - Sophie / Digital Care

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Aug. 23, 2021

The service with Direct Energy has been pretty good. They helped me out pretty nice. The last time I checked my bill, it was 76. It might be at 87 right now. It’s a lot better because with the other company I had, it was 300 something a month. I'm pretty happy overall.

Direct Energy response

Hello Ricardo. Thank you so much for this awesome review! We are really grateful to know you choose us to serve you, welcome to our big family! We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had to earn a 5/5 Star Rating. If there are any outstanding issues, we ask that you send us a private message through this review platform, we would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. We will do our best to take care of you and your energy needs for a long time to come! Have a lovely day! - Sophie / Digital Care

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 22, 2021

Direct Energy's service is awesome.

Direct Energy response

Hello Cynthia. We are so happy to know you found our services awesome, thank you so much for trusting us. We care for you and we will work diligently every day to meet your high expectations and continue serving you the way you deserve. We have noticed that you're account is currently enrolled into a variable price product, we would love the opportunity to help you find the best plan to suits your energy needs and budget, please feel free to send us a private message through this review platform and we will definitely help you find the best deal! We look forward to hearing from you soon. Please take care and be safe! - Sophie / Digital Care

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 20, 2021

Direct Energy was offered in my complex. They have always been great and I’ve never had a problem with them.

Direct Energy response

Hello Monica. We are truly grateful to have you on our team. Thank you for giving us the opportunity to serve you the way you deserve. We will continue doing our best to make you happy! We have noticed some important information about your rate price, we would like to further discuss these details with you, please send us a private message through this review platform and we will be more than glad to help you out. We'll be waiting for you. All the best! - Sophie / Digital Care

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 19, 2021

I was using CenterPoint, and their pricing was way high. I was paying almost 19 cents per kilowatt hour. I like Direct Energy's pricing. The bills stay pretty constant. They honor their contract, and I'm very comfortable with them. We get a call for renewing the contract and I tell them what I want. It's about a two-minute call. Working with Direct Energy cut my bill in half. I have a lot more money to spend. I've got good service and I'll continue using them.

Direct Energy response

Good morning, Eugene. Thank you for your trust and loyalty! It feels amazing to know you're satisfied with the service we're providing you. We are so happy to have you in our family and we will strive every day to always provide you with the attention you deserve. We have noticed that you're currently enrolled in a variable price product. Please be advised that a variable rate may vary (up and down) up to once a month based on the market conditions and does not have a contract. We would love the opportunity to work with you and help you find the best plan that suits your energy needs and budget, please send us a private message through this review platform and we will be more than glad to help you set the best deal! We look forward to hearing from you soon. Have a beautiful weekend! - Sophie / Digital Care

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 18, 2021

I couldn’t get good information on other companies (it was hard to get through) like I did with Direct Energy. I spoke to someone who explained everything really good. He was very friendly and informative, and I felt comfortable with the fixed plan. It seemed reasonable and affordable. All in all, I was happy with everything and I would refer Direct Energy ​to friends.

Direct Energy response

Hi Velma. This awesome review made our day! Thank you so much for choosing us to be your trusted electricity supplier, we're so happy to have you in our family! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for giving us a shot! Have a remarkable weekend! - Sophie / Digital Care

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 17, 2021

I've been with Direct Energy before, and their customer service was good. This time, they had a better rate, so I switched back and although not drastic, there was a drop in my bill. Every penny counts.

Direct Energy response

Hello Matthew. Thank you very much for this great rating! We are thrilled to have you as a part of our family and it is wonderful to know you found the best plan to suit your energy needs and budget. We care for you and we will continue working hard to meet your high expectations and to continue serving you for many years to come! Thank you for your trust! Please take care and be safe! - Sophie / Digital Care

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Aug. 16, 2021

I’m not happy with the rates going up. It was at a reasonable pace from September to December, and it was okay with me before, but now, I see it just keeps rising. I talked to Direct Energy and there was nothing they could do. They told me I could get a flat pay rate of 147 every month, but if my bill is gonna be $100 or $98, I'm still gonna pay the 147. I wanna hold on with it, but it still keeps rising and we don’t have plenty of people living here. It was about 10 of us living here, and six less. It’s just four of us and everybody's working. Nobody is home, so I can’t imagine why it got so high.

Direct Energy response

Good morning, Maudlyn. Thank you so much for taking the time to leave us this important feedback. We hate to hear that your bill is more than what you anticipated. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. The free weekends offer can save our customers a significant amount of money if the majority of the usage is during the weekend hours. Please don't hesitate to send us a private message through this review platform. We want to help you understand the charges and bill, and adjust your plan, if necessary. Thank you Maudlyn, and we hope to hear from you soon. Enjoy your weekend! – Sophie / Digital Care

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Direct Energy Company Information

Social media:
Company Name:
Direct Energy
Year Founded:
1986
State/Province:
TX
Country:
United States
Website:
www.directenergy.com

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