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About Direct Energy
Direct Energy is an electricity and natural gas provider that services homes and businesses in select states and territories. The company offers online bill pay options and smart home bundles.
Direct Energy Reviews
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Reviewed April 15, 2022
Had their service for 2 years and was treated well. I was set up for paperless billing and auto pay. But when I switched to a different provider, they locked out my account so I could not see my final bill. Then they kept charging my account saying I had not paid. My attached Account was charged multiple times with the 3 months' previous amounts and they kept adding fees for 4 more months. If you are going to force folks to do Online business DO NOT lock the Account. I will not use this service or recommend to anyone because of this practice.
Reviewed April 15, 2022
I received a rejection letter from Direct Energy 11/3/21. They state my Duke Energy account number was wrong. I called 11/4/2021 the phone number provided on the letter to resolve the issue. I was told at that time it could take up to 2 months to switch. I Checked my Duke invoice and my Electric supplier still had not changed. I have spoken to no fewer than 8 people and they are blaming me for not contacting them when I was notified via mail of an account number problem.
I have every name and date of who I have spoken with. I finally got Employee to admit the employee on 11/4/21 who re-entered my account number did not re-enroll my re-entered account number. As we all know rates are higher today and Direct Energy refuses to honor my Enrollment rate in 2021. Follow through is important with Direct Energy if you choose to use them. When our corporate account expires at work I will be switching to another entity. This has soured me towards Direct Energy.
Reviewed March 26, 2022
We purchased a house that had a Direct Energy tankless hot water system lease. We asked the real estate agent to make sure the owners cancelled the lease. During the month we took over the property, we contacted Direct Energy to make sure that the lease would be cancelled, the staff member of Direct Energy stated it could be cancelled. We contacted Direct Energy this past week to confirm cancellation, and they denied the request stating we should have saved the information from the previous agent. We are stuck either paying thousands of dollars to cancel or keep the contract, which we never signed, for four years! We are reaching out to any and all organizations, networks, legal, communities to voice our total disagreement of their policies and practices. We have already reached out to the BBB and their complaints department. There will be more to come.
Reviewed Jan. 14, 2022
Good evening everyone. I normally don't write reviews on electric companies but if I can help someone in regards to making a good decision I will. I am currently with Direct Energy and has just received a pink slip regarding my lights, when in fact I was told I would get a deferred agreement plan. I talked to a supervisor and he heard the phone conversation and refused to give me an ext because of their mishap. Come to find out the deferred payment was offered but it was not applied. Needless to say, a big waste of time.
Then the supervisor offered an ext if I can pay a down payment, well that did not happen either and to make the phone call more uncalled for the supervisor goes into how sorry he is that he can't help. I was very disappointed being that we stayed on the phone for a minute just to get negative results. The reason I am writing this review, is to warn others that they can care less about helping but in fact all about their money, which I do get it but to not help at all is beyond me. Please go somewhere else, perhaps you will get treated better.
Reviewed Jan. 3, 2022
I can't speak for the US branches, but my family has been using Direct Energy Calgary/Edmonton for our business for a while now-- They recently renewed our service at triple last year's rate without obtaining consent, telling us that we were informed by paper mail, despite us opting in for fully online (paperless) communications since the start of our original contract. We tried to navigate the situation to make both parties happy, offering to pay a discounted rate (but still higher than original) but we received no compromises on their end, only pressures to pay the last few months on the new 3x rate. When we refused, they eventually employed a debt collection team to pester us. Stay away from the Albertan branches! No care for customer satisfaction or cooperation.
Reviewed Dec. 5, 2021
Have made many calls about overbilling over estimating on my electricity bill. Received a $260 bill in November when previous bill was $68 and summer bill was highest at $112. A usage of 1,718 Kwh on the monthly bill was reduced the following month to 1,041, a 677 Kwh decrease. Yet customer service was adamant that the 1,718 in usage was actual usage. The daily usage was entered the same amount (59.242) to the third decimal every day except one day was 61.71 (we have smart meters that record usage every 15 minutes). Customer Service just keeps defending bad data or ignoring the issues, and when you finally spend a half hour proving all the information is wrong, they quit the chat, hang up on you, or just flat out say they won't do anything about it. Even a supposed supervisor hangs up.
The energy provider sent them a notice of correction of the bill on the 19th and Direct energy still overcharged my account on the 29th. Usage is shown as the exact same amount to the third decimal point for days and they claim it is actual usage. Recently usage is shown as 59.242 kwh on the weekday and 35.807 on the weekends each week, and they claim nothing can be done to fix that. Meter readings are recorded at over 60,015 one day 58,647 another day and then over 60,100 again the next day. Customer Service says it looks strange, but says they won't do anything about it. Yet the overinflated usage keeps being record.
In July the usage was set to every Sunday was 30.002, every Monday was set at 28.635 and every Tuesday was 33.748 and same pattern for the rest of the days of the week. Somehow the customer is supposed to be confident the data is correct when prior year October and November usage was 597 and 424 Kwh and this year October and November usage are 1041 and 1148.
Reviewed Nov. 11, 2021
One star only because there isn't an option for no star. Today I finally got fed up with the constant harassment calls from this company for "Kenneth R" who apparently owes $176.22 as his "final bill". Somehow my personal cell phone number got into his profile. The supervisor (Margarita) and her "manager" Billy refused to remove my number (from his profile so the company bill collectors don't call me anymore) due to "company policy". Really??? I asked both if this was based upon a Federal, State, County or city laws. They both said, "No, company policy".
So the process, according to them is they must have Kenneth R on the line and he HAS TO AGREE to take MY PHONE NUMBER off his account. I have never even heard about this company and have never done business with any power company by the name of Direct Energy or any others who may have been rolled up in mergers and/or acquisitions. You will love this... I usually work my way up the chain of command until I can find someone who can fix things. Well Billy said he was as far as I could go and he could not resolve the possibly fraudulent issue.
When asked who was the CEO of the company (having been a company CEO in my career I always wanted to know things like this) both Margarita and Billy said they couldn't tell me-again company policy. Really??? I get 2-3 calls a week from this company trying to collect Kenneth's bill. Harassment? If Kenneth (and I'm not saying he did) gave them my phone number on purpose to avoid paying his bill their strategy is to email him ("we have his email address") for approval to take my phone number off his delinquent account. One of the two actually suggested I put my number in the Federal Do Not Call Registry. I have done so 5-10 times.
So this company is right up there with Medicare insurance and car warranty companies who could apparently care less about the DNC Registry. I asked, no, I begged Billy to hang up with me and instruct his collections company to never call me again since the name on the number of Kenny's account was not correct. He couldn't do so. Guess why, yep, you guessed right - "company policy". Soooooooo, based upon the extremely unsatisfactory customer service provided to me (my humble but experienced opinion) I would suggest you move on to evaluate another power company.
Good morning, Jim. Thank you for taking the time to share this important feedback with us. We are terribly sorry for the difficulty you experienced. At Direct Energy we are committed to fraud prevention and detection. We understand the frustration of having your identity stolen. We know that you have spent valuable time and effort to determine the issue, and once we have received the required fraud documentation, we will complete an investigation and assist in resolving any accounts with our company as soon as possible. In order to get detailed information about the documents required, please login at www.directenergy.com/fraud. Please let us know if there's anything else we can do for you by sending us a private message through this reviews platform and we will be more than glad to further assist you. Once again, please accept our apologies. Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 30, 2021
Direct Energy is sucking right now because they can't even tell me how much I owe. They can't find my account. I'm not happy with them. I was told there was something with their computers being all down and messed up. This was last week and they told me they couldn't talk to me this week. I haven't heard from them. I tried to call them and I can't get through because I don't have really good service out here. The rest of the time, Direct Energy is really great. But communication would be a great area to improve on.
Good morning, Judy. Thank you for sharing your experience with us. We are terribly sorry for the inconvenience you experienced trying to reach us. We care for you and we would love the opportunity to help you solve any concerns you may have, please feel free to send us a private message through this reviews platform and we will do our best to clarify any doubt you may have. We look forward to hearing from you soon. Thank you for the feedback. Have a remarkable day! - Sophie / Digital Care
Reviewed Oct. 29, 2021
The bill is good, and the customer service is better. Everything works.
Good morning, Oluwasekemi. We totally appreciate you giving us the opportunity to be your trusted electricity supplier. We will do our best to show you how important you are to us and to always deliver the best experience! Thank you for this amazing rating! May all your days be wonderful! - Sophie / Digital
Reviewed Oct. 28, 2021
I got a better rate from Direct Energy.
Hi Chinar. Thank you for this awesome review! We are thrilled to have you in our family and we're glad to know you have found the best rate to suit your energy needs and budget. We will continue working hard to always serve you in the best way, as you deserve it. Thank you for trusting us! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 27, 2021
I’ve been with Direct Energy for a minimum of 10 years and they've been good. I typically go with what is the lowest fixed per kilowatt. I stay away from variables to keep the bill from fluctuating. Direct's website is user-friendly and whenever there's an outage, I get email and text notifications. The couple of times that I had to speak with customer service because I needed assistance, they were very helpful.
Good morning, Toshiba. We are more than honored and grateful to have your trust and loyalty throughout all these years, thank you for giving us this tremendous opportunity, we hope to continue satisfying your energy needs and continue as your trusted supplier for many years to come. We cherish you and you are a valuable part of our family! Thank you for the wonderful comment! Enjoy your day! - Sophie / Digital Care
Reviewed Oct. 25, 2021
I talked to one of Direct Energy's representatives and he was really resourceful. He knew his stuff and he described everything from the top to the bottom. He was very open, nice, and had a lot of patience. I decided to go with them because they have free weekends. I have kids and they are home on the weekends. I activated Direct Energy's website yesterday. At first, I couldn't get it but I read through the little thing and it said I had to log in as the new user and create an account. I did the set-up and it looked easy.
Hello Cecilia. Welcome to our wonderful family! Thank you very much for choosing us, we're happy to serve you! It is marvelous to know you have gotten the best assistance from our Customer Care Team because we want every interaction to be 5 stars! Thank you for this great rating! Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 24, 2021
Direct Energy's customer service is great. They do what they’re supposed to do. They’re a good company and I have recommended my daughter-in-law to them.
Hi Jacqueline. Thank you for this awesome review! We are so happy having you in our family! There is no better gift than when our customers say that they would recommend us to their family and friends, please make sure to take advantage of the benefit of our Refer a Friend campaign, in which you and your referral friend can earn $50.00 in credit, you will find more information about it at https://www.directenergy.com/texas/refer-a-friend. Thank you so much for choosing us to serve you! Have a lovely day! - Sophie / Digital Care
Reviewed Oct. 23, 2021
I have not been able to go online and pay my bills with Direct Energy. They're doing some sort of maintenance. They said it was gonna be unavailable till the 18th but it’s already the 22nd and I still can’t pay my bill online.
Hello Amanda. Thank you for sharing your experience with us through this review. We apologize for the inconvenience you have experienced regarding the upgrades we're working on. Please try to make your payments through the Online Account Manager, or you can contact us by phone and/or live chat, it will be a pleasure to help you process your payment and resolve any questions you may have. Remember, we are always here for you. Thank you for choosing us to serve you! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 23, 2021
I was on low income then, so Direct Energy helped me get a monthly bill with nothing down. Somebody has been stealing my electricity next door to my house, but I've still been having to pay the bill. All the tech did was put a tag on my thing and it's broken again. They need lockboxes. They need to make sure nobody can take the wire piece thing out so nobody could steal the electricity.
Good morning, Latoya. Thank you for this important comment and feedback. You are an important part of our family and we would love the opportunity to further investigate this matter. Please do not hesitate to send us a private message through this reviews platform, we will make sure to give you the necessary help to resolve this issue. We look forward to hearing from you soon. Thank you for trusting us! Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 22, 2021
There were a lot of outages at weird times when nothing is going on. No rain and the lights would go out, and first thing in the morning when I'm getting the kids ready for school, which is weird. But I usually get a notification within 30 minutes, so that's a plus.
Hello Trenton. Thank you for sharing your experience with us. We are truly sorry for the inconvenience you have experienced regarding the outages in your area. We care for you and we would like to take a closer look at your account and help in any way we can. Please feel free to send us a private message through this reviews platform and we will be more than glad to further investigate this matter. Thank you for the feedback. Best regards! - Sophie / Digital Care
Reviewed Oct. 22, 2021
Direct Energy has a good plan. Their rates are competitive. I have renters and my bill is totaled. It takes two or three days before I can view the bill which gives me each individual resident. I do everything online and if they can get it online to where I can view my bill rather than just the total charge, it would be helpful. Also, I'd like to see my bill about the 1st of the month so I can tell the renters how much their electricity is but sometimes it would be on the 4th.
Good morning, Kathleen. Thank you for taking some time to provide us with this great rating! We pride ourselves on offering our customers some of the most competitive rates on the market, and we're glad to know you have found the best one for you. Regarding the generation of your bill, this will be subject to the reading of your meter, which is performed by the Utility in your area. If there's anything we can help you with, please do not hesitate to reach us anytime, it will be a pleasure to further assist you. Thank you for your trust and loyalty! All the best! - Sophie / Digital Care
Reviewed Oct. 21, 2021
I have a business account and a residential account with Direct Energy, and I consult with them occasionally. The service is fine. The less I need, the better we get along.
Good afternoon, Winston. Thank you for taking the time to share your experience with us. We are more than grateful for your trust and loyalty, and if there's anything we can help you with, please feel free to send us a private message through this reviews platform, we care for you and will always be a pleasure to assist you. All the best! - Sophie / Digital Care
Reviewed Oct. 21, 2021
Getting the service was a quick, easy process. But I've been with them for three months and my last two bills were a little over $400, which I don't understand.
Good afternoon, Altisha. We are truly sorry for the inconvenience you experienced regarding your monthly bills and we are terribly sad to see that we have lost you as a part of our family, if there's anything we can help you with, please do not hesitate to send us a private message through this reviews platform and we will be more than glad to work with you solving any concern you may have. We hope to have the opportunity to serve you again in the future. Thank you for the feedback. Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 20, 2021
I was with a company and we started with them with a bill for $70. I have a small apartment and after four months, we started paying 175. It was more than a $100 difference. I called and complained about that, and they didn't do anything. I asked my friend, and he said good things about Direct Energy, so I switched over. Direct Energy's customer service was very good and I will recommend them to different people.
Hello Imad. Thank you so much for giving us a shot! We are so happy to have you onboard, and we will do our best to show you how important you are to us. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for this awesome review! Have a remarkable day! - Sophie / Digital Care
Reviewed Oct. 20, 2021
I switched to Direct Energy because they were supposed to be cheaper. I am seeing a lower monthly bill in some of my places and Direct Energy has good customer service.
Hello Juwan. Thank you very much for taking the time to rate our service. We are happy to know that you have found the best rate to suit your energy needs and budget, likewise, that our Customer Care Team has treated you in the way you deserve. You are a valuable part of our family, and we want you to know how much we value you in every interaction. All the best! - Sophie / Digital Care
Reviewed Oct. 19, 2021
Direct Energy has done decently since we've been here. We had that huge freeze and most of Texas got knocked out. Our power held on pretty well, so I was pretty happy about that. Then I can go online when my contract’s up, change who I want, and pick what I want. Customer service has always been good. No major issues.
Hello Raymond. We are so pleased to know that we have earned your trust and loyalty since 2016, and we appreciate you sharing your awesome experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are honored to have you in our family! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 19, 2021
I've been with Direct Energy for a long time and they're pretty competitive. When my contract's ending, they always match what I find outside of the company whenever I want to switch. That always keeps me a loyal customer because they're willing to give me much lower rates than what they usually offer.
Hi Sky. We totally appreciate this great comment! It is wonderful to know that over time we have earned your trust and loyalty, thank you so much for that! We appreciate that you choose us every day. We will continue working hard to always provide you with the best care and the best service because you deserve it. Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 18, 2021
I've been using Direct Energy for two years now and the customer service has been good.
Good afternoon, Onyedika. Thank you for trusting us with your home and your energy needs for two years now, we are delighted to know that we have met your expectations and we hope to continue doing it for a long time to come. We love having you in our family! Have a lovely evening! - Sophie / Digital Care
Reviewed Oct. 18, 2021
We've been with another provider for the last 10 years but they're fluctuating a little bit too much for my comfort. I went back to Direct Energy because they had a fixed rate electricity plan that was pretty reasonably priced for a per kilowatt hour. Doing it all online made it pretty easy to set up and taken care of. They were great back in the day and so far, they’ve been fine.
Hi Earl. Thank you so much for giving us a second chance to serve you! We are grateful to have you back, we will do our best to continue taking care of your energy needs for a long time to come! Thank you for this great review! Have a lovely day! - Sophie / Digital Care
Reviewed Oct. 17, 2021
So far, I have lower bills with Direct Energy.
Hi Gregory. Thank you so much for choosing us since 2018, your loyalty means everything to us! It is awesome to know you're happy with our services, we love having you in our family and we will do what it takes to put a smile on your face! For any further assistance needed, please feel free to reach us anytime, we'll be more than glad to help you out. Thank you for your vote of confidence! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Oct. 17, 2021
My money wasn't adding up to what I use with another provider. Direct Energy had some good rates and switching over to them went perfectly fine. They made me wait 14 days before the service was switched over which was good for me.
Hello Ieshi. It is wonderful to know that you have chosen us to serve you, thank you very much for your trust. We will do what is in our power to always satisfy you and continue serving you for many years to come. Thank you for sharing your wonderful experience through this rating! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 16, 2021
I signed up with Direct Energy online and it was easy. I got the free 12 hours plan. They've been great and I haven't had any issues with them up until recently. So now, I would not recommend them. My electricity contract has ended so, they put me on a variable rate plan. All they had done was put a notice on the second sheet of my bill, which I get electronically through logging into my app, that my contract was expiring. And I didn't see that. So, I never re-signed up. The variable rate plan cost me over double what my electricity normally was. Once I got that bill, I called and tried talking to them, trying to figure out what I could do, and they told me that because they sent that form, they wouldn't help me and that they would sign me up for a new contract starting that day, and then my rates would change. So, I was upset.
I reached out to the VP for Customer Affairs and she ended up having somebody from the President's Office reach out to me. The lady told me that they could do that for my bill but she did the math and there was a better plan for me. She put me on a different plan that has now cost me the same amount of money. So, I'm a little frustrated. I plan on calling back the same lady that I talked to from the President's Office to figure out what's going on.
Hello Brandy. We are truly sorry to hear that there was some confusion surrounding your rate. We care for you and we would love to further investigate this matter. Please do not hesitate to send us a private message through this reviews platform and we will work diligently to answer all of your questions. We look forward to hearing from you soon. Thank you for the feedback. Have a lovely day! - Sophie / Digital Care
Reviewed Oct. 16, 2021
I like Direct Energy's price and their customer service is good.
Good afternoon, Joe. It is great to know that you are satisfied with our rates and the service we provide to you. You are very important to us, and we work hard to meet your energy needs and continue to be your trusted supplier for a long time to come. Thank you for this awesome rating! All the best! - Sophie / Digital Care
Reviewed Oct. 15, 2021
Direct Energy’s customer service was good. The reps were very professional and the person who attended to me seemed knowledgeable. I was trying to get the cheapest deal and the price per kilowatt of the Live Brighter 12 plan seemed like the lowest one.
Hello Eder. We love to hear that our customers are receiving amazing customer service, all while saving money on their monthly bills! We sure appreciate you taking the time to share this review, and we look forward to being your trusted energy supplier for many years to come! Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 15, 2021
My last experience with Direct Energy was pretty good and I don't feel like the rates are too high. I haven't been in contact with anyone too much, but I've been receiving emails.
Hello Alonda. Thank you for sharing this great rating with us. We are grateful to have you onboard, thank you for giving us the opportunity! We will do our best to always meet your high expectations. Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 14, 2021
Signing up with Direct Energy was easy. The rep was able to walk me through everything over the phone. I was at work at the time and I was able to do everything while I was still working. I haven’t had any issues and it's very affordable and convenient. They’re very helpful whenever I call them. I used Reliant the first time I moved into my first apartment and I had the same plan or something similar with a free weekend or free night. However, my bill with Direct Energy so far has been about $20 to $30 cheaper. I'm not sure if it's something I'm doing different or not but I am in a bigger apartment, too. So, I was expecting my bill to be a little bit higher.
Good afternoon, Malik. We are so glad to hear that your enrollment went very smoothly, and we hope you are enjoying the service we provide to you. Thank you for the kind words regarding your customer service experience, as we strive for the best-in-class service on each and every interaction. Thank you for taking the time to submit this review! We will work hard to continue providing you with an awesome experience! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 14, 2021
I'm very satisfied with my experience with Direct Energy. I was able to set up the account and it was easy as well.
Hello Sundeep. Thank you for choosing us! We are thrilled to serve you and we will continue doing our best to keep taking care of you and your home for a long time to come! Thank you for this amazing review! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 13, 2021
The experience with Direct Energy has been good so far. They have a free nights plan and I use that a lot. Your electricity is free past 9 PM until 9 AM. If I had any questions, I called the people and their technicians were helpful. I’m not a huge fan of the website though. It’s inconvenient and not very streamlined. You can use it if you want to figure it out but you shouldn't have to try to figure it out.
Good afternoon, Damion. Thank you so much for this nice and fair comment. We totally appreciate having you in our family! It is great to know you have found the best plan for you! We apologize for any inconvenience you may have experienced with our website, with every new app version we are introducing new features and improving existing ones, we hope you'll enjoy the experience once we have updated it. Thank you for trusting us! Enjoy your day! - Sophie / Digital Care
Reviewed Oct. 13, 2021
I've been a customer for quite some time. With each move, I transfer my services with Direct Energy and I’ve been happy with it. Also, I rarely have to contact them but when I do, my problem is solved.
Good afternoon, Ivy. Thank you so much for taking the time to share your awesome experience with us. We totally appreciate the opportunity you're giving us to be your trusted electricity supplier. We are happy having you in our family and we will continue working diligently to always satisfy your energy needs. Thank you for your trust! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 12, 2021
I was with Bounce Energy and it switched over to Direct Energy and we stayed with them. We've been with this electric company for a long time. Before this, I was with Reliant but it came back to looking who had a good rate and I've always enjoyed the customer service that Bounce/Direct Energy has had. The only thing I miss is that when it was with Bounce, there was an incentive for paying on time and you could turn those points in to get gift cards. But comparing customer service, they're more attentive. Anytime my plan is going to expire, they'll send me new rates to pick from, whereas Reliant wasn't so open about it. So, you'd end up paying that high market price. But Direct Energy is good about making sure that I'm set up on a renewal.
Our power goes out less. With Reliant, it used to go out every summer at least once or twice because of heatwave. But with Direct Energy, we don't have any issues, aside from the freeze back in February but everybody got cut off. When it thunderstorms, there are times where the power goes out but not as much and it doesn't last very long. The storm has to be bad. I'm not sure how that works because I know it goes off of the electrical grid but we hardly have any issues with power going out. People report that they don't have power and we still do. Even with the freeze, it took us a while to lose our energy.
I went through a name change and the reps were quick. They told me the process and got me switched over. I have gone through two name changes since I've been with them and those have always been easy. They got it right the first time. I have my payments set up on auto pay so, everything is managed online and I never have to call in, which is nice. Anytime anybody ever posts about looking for new electric companies, I always share my experience with Direct Energy.
Hello Cassandra. Thank you for this excellent rating and comment. We're so glad having you as a part of our family, thank you for staying! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Thank you for giving us the opportunity to serve you! We will continue doing our best to be your trusted electricity supplier for many years to come! All the best! - Sophie / Digital Care
Reviewed Oct. 12, 2021
I went through a company that gave me what my best rates would be and I landed with Direct Energy. They provide good service and everything's going great. I'm moving next month and hopefully, they cover Midtown in Houston. I'm hoping to transfer my services over there.
Hi Abraham. Thank you so much for giving us the opportunity to be your electricity provider! In order to check if we can serve you on your future service address, please feel free to send us a private message through this reviews platform, we will be more than glad to take a closer look at this. Thank you for this awesome review! Have a great day! - Sophie / Digital Care
Reviewed Oct. 11, 2021
We were supposed to renew our contract with Direct Energy in August and they called us four months ahead. But aside from feeling that they were harassing us way too early, they are generally good. They let you know what your bill is going to be and how much you’re using for electric.
Hello Robin. Thank you for taking the time to share this just and fair review. We do make every effort to ensure our customers are aware of their expiration date in an effort to avoid the account moving on to a variable rate. Please accept our apologies for any inconvenience this may have caused. We care for you and we want you to have the confidence to contact us at any time you need us, we will be here for you. Thank you for your trust! All the best! - Sophie / Digital Care
Reviewed Oct. 11, 2021
I spoke with someone when I signed up with Direct Energy and it was a very pleasant conversation. The customer service has been good so far.
Good afternoon, Pat. Thank you for this awesome review! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience and it is wonderful to know you're satisfied with the service we're providing you. Thank you for choosing us! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 10, 2021
I like the plan options with Direct Energy and their service. It’s easy to pay the bills.
Hello Pat. We totally love this review! It is bewildering to know you're satisfied with the service we're providing you and we look forward to the opportunity to continue taking care of you and your energy needs for a long time to come! Thank you for your trust and loyalty since 2016! All the best! - Sophie / Digital Care
Reviewed Oct. 9, 2021
My mother had Direct Energy and her bill was pretty consistent, and so I gave it a shot. I’m loving it. I have several children in my house and Direct Energy had the lowest rate. The few times I have had to call their customer service, it went well.
Hello Mae. You made our day with this awesome review! We totally love having you and your family in our amazing team and we are so grateful for the opportunity you have given us. We'll keep working hard to satisfy your energy needs and continue serving you for a long time to come. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for trusting us! All the best! - Sophie / Digital Care
Reviewed Oct. 9, 2021
Everything has been good with Direct Energy. Having the app works well. It tracks your energy consumption by day, by month and compared to last year. So, the statistics and the data are very helpful. It's presented well.
Good afternoon, Austin. We are so glad to hear that you are finding our awesome app convenient and simple to use, with every new app version we are introducing new features and improving existing ones. Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 8, 2021
Direct Energy has a free weekend power plan which is when I’d be in the house most of the time. I signed up online and it was pretty straightforward.
Good afternoon, Omar. Welcome to our big family! It is wonderful to know you are taking advantage of our free weekends plan, this one offers you the benefit to save some money during weekends, so, we're happy you found the best rate to cover your energy needs and budget. Thank you very much for this great review! We're so proud serving you and we look forward to continuing as your trusted electricity supplier for a long time to come. All the best! - Sophie / Digital Care
Reviewed Oct. 8, 2021
Recently, I lost my job and I was trying to have my payment plan deferred, but I wasn't able to. However, one of the employees helped me with keeping my electricity still connected until the day I got paid. He gave me a few more days to get that paid off. Overall, good customer service.
Hi Emily. Thank you for taking some time out to share this wonderful comment and review! It is amazing to know you have had great assistance from our Customer Care Team, you are very important to us and you always deserve the best attention from us. Thank you for the opportunity you give us to be your provider, we don't take that for granted, and we will continue doing our best to satisfy your energy needs. Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 7, 2021
We like that after 9 PM, we have free electricity on weekends with Direct Energy.
Good afternoon, Thomas. Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs and budget. Thank you for your trust! Have an amazing day! - Sophie / Digital Care
Reviewed Oct. 7, 2021
Direct Energy has been okay so far. The website is user-friendly as well.
Hello Quinn. Thank you so much for taking some time to let us know how you feel through this endearing review. We are amazed and happy to have you in our family! We are so glad to hear that you are finding our website convenient and simple to use! We will work hard to continue providing you with an outstanding experience! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 6, 2021
The energy bill I was with was taking too much and I saw better plan options with Direct Energy. Now I got lower bills with them. I recently contacted them for an address change and the process was quick.
Hello Nigeria. We are honored to have you in our family, so thank you for giving us the opportunity to be your electricity provider! It is wonderful to know your transfer of service was smooth and easy. We will continue working hard to meet your high expectations and to keep showing you how important you are to us. Thank you for this outstanding rating! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 6, 2021
Setting up for the service was really quick and I didn't have any issues. The guy that signed me up was very knowledgeable. Then somebody called me before I renewed about some new rate and he was very professional. Direct Energy is a really good provider and they give a good rate. I especially like weekends free because my kids are home. They're well-known a well-known energy company. It's not one of those fly-by-night utility companies. You just want to definitely go with them.
Hi Ericka. You made us happy with this endearing review! We love knowing that you have had great assistance from our Customer Care Team. Thank you so much for trusting us with your home, we are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We're thrilled to hear that you are saving money every month, and we look forward to the opportunity to serve you for many years to come. Best wishes to you and your family! - Sophie / Digital Care
Reviewed Oct. 5, 2021
Customer service is easier to reach and they're a lot more informative. However, when I called last time and their computers were down, the rep asked me to call back. It would have been nice if she had called me back.
Good afternoon, Jacqueline. Thank you for giving us your trust and loyalty since 2010, that means the world to us! We would like the chance to improve on any less than satisfactory experience you may have had. If there are any outstanding questions or concerns, please feel free to send us a private message through this review platform. We would love any chance to show you we care. Thank you for this providing us with this important feedback! We're happy serving you since 2010 and we look forward to continuing doing it for a long time to come! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Oct. 5, 2021
I like the website because I like to check out what's going on with my bill and see how much it’s gonna be so I can plan ahead. My daughter and son also have Direct Energy and they're very pleased with it.
Hello Sharon. Thank you very much for this great review! It makes us very happy to know that we have the opportunity to serve you and your family, thank you very much for your trust. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for being part of our family! All the best! - Sophie / Digital Care
Reviewed Oct. 4, 2021
We've had Direct Energy for 2 years as of August. They've done good.
Hi John. We appreciate you being a loyal customer with us! Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. One of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”! Thank you for choosing us! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 4, 2021
Direct Energy is better than the other company I had before and pissed me off, so I switched. I would just like a phone call or something which will tell me my contract is gonna expire soon so that I can get my contract renewed to assure that I keep getting the best price that I can get.
Good afternoon, Sharlisa. We highly appreciate you for taking the time to share this wonderful review with us. We are so grateful to have you in our family since 2015, thank you so much for your loyalty! Please notate that we send out renewal notices approximately 45-60 days prior to the expiration of the current contract. For TX customers such as yourself, an end of terms notice will be included with your bill. The notice includes the expiration date, along with several renewal offers and a couple of options for accepting a renewal. If you need any assistance regarding this matter, please do not hesitate to send us a private message through this reviews platform and we will be more than glad to help you out. Thank you for choosing us! We hope this has been helpful! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 3, 2021
I ended up switching over to Direct Energy because my friend had a Direct Energy that had free nights, which is something that I really need because that's when I usually do a lot of things anyway. Customer service is unlike the other company that I had. Their reps were able to help me.
Good afternoon, Madina. It is great that you chose us to be your trusted electrical supplier, thank you very much for that, we will work hard to satisfy your energy needs. Thank you very much for trusting us and letting us into your home, we will always take care of you. Thank you for this amazing rating! All the best! - Sophie / Digital Care
Reviewed Oct. 2, 2021
I love Direct Energy. It's been very good so far. I had CenterPoint before and the two services are night and day. Direct Energy's prices and customer service are a lot better.
Hi Chris. We are so happy having you in our family! Thank you so much for your preference! We care for you and we highly appreciate the opportunity to serve you, we will continue doing our best to always meet your high expectations. We want every interaction to be 5 stars! Thank you so much for this awesome review! Have a lovely day! - Sophie / Digital Care
Reviewed Oct. 1, 2021
Direct Energy is fine and their customer service is all right. But I wish I could find a lower plan. My bill just started being like $200 and that's too high for me because I'm in a small one-bedroom apartment. I asked about a fixed-rate plan and they said they didn't have that available.
Hello Terranicka. We are concerned to know that you are not satisfied with your current rate and your bills, we greatly appreciate having you in our family and we're grateful to have your loyalty since 2014, so we would love the opportunity to take a closer look at your account and help you find the best rate for you. Please feel free to send us a private message through this reviews platform and we will make sure to set the best deal for you! We look forward to hearing from you soon. Thank you for the feedback. Please take care and be safe! - Sophie / Digital Care
Reviewed Sept. 30, 2021
My daughter referred me and she got a referral bonus. Direct Energy is good. Go for it.
Good afternoon, Candice. Thank you so much for giving us the opportunity to be part of your home! We are truly honored to serve you and your family! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends, so thank you for doing it! We totally appreciate this great rating! Have a wonderful start of the week! - Sophie / Digital Care
Reviewed Sept. 29, 2021
Their customer service was very responsive and readily available. The only issue I have is I feel like my credit card information has been compromised, although it could just be something to do with an update of my phone. Other than that, Direct Energy is pretty secure. I like the way that it shows online or through the mail that a bill was due and it was easy for me to access payments and make a payment over the phone. Also, they really helped me out during this pandemic, especially when I was really affected by the shutdown. I live in a medical center and I'm a healthcare professional. They were really understanding of my situation with my always being cut and working remotely from home.
Good afternoon, Cierra. Thank you very much for sharing your great experience with us. We care a lot about you and want you to feel safe with us. Please be advised that we maintain high-security standards and only you, as the account holder, can access your account and make changes/updates to it. So please don't worry, you are safe with us. If you want to update any account information, please feel free to send us a private message through this reviews platform and we will be more than glad to help you out. Thank you for your trust and loyalty! Have a beautiful day! - Sophie / Digital Care
Reviewed Sept. 28, 2021
We had POLO Energy and we had to put money on that thing every other day. I told my husband, "You're spending more money this way than you would if you had a monthly bill." That's why we went with Direct Energy. My husband is doing good with it and he likes it. You don't have to worry about monitoring the light or worry about getting an alert or that the balance is low. My husband can just be comfortable. This way is a whole lot better. We're enjoying the service and it is what they told me it would be.
Hello Evelyn. Thank you so much for giving us the opportunity to be your trusted electricity supplier! It feels great to know you and your husband are satisfied with the service we're providing you. Thank you for choosing to be part of our family, we will take care of your home and your energy needs. We highly appreciate this endearing review! Have a beautiful day! - Sophie / Digital Care
Reviewed Sept. 27, 2021
I called in and I got a better rate with Direct Energy. Also, the person that I talked to was very personable and knowledgeable.
Good afternoon, Nicole. We are so joyful to know you're satisfied with our services and with our Customer Care Team. Thank you so much for trusting us with your home and your energy needs since 2004, you are a fundamental piece in our team. For any further assistance needed please feel free to reach us anytime, we'll be more than glad to talk to you, we are honored to serve you! Please take care and be safe!
Reviewed Sept. 26, 2021
I have changed three homes since I've been with Direct Energy and the bill is always consistent. I never have a problem. Customer service is always on point so I don't have any complaints on Direct Energy.
Hello Sonya. Thank you so much for this awesome comment and rating! We love to know that you have had great assistance from our Customer Care Team and we're really happy to make you happy about our service. Thank you for choosing us and for staying! All the best! - Sophie / Digital Care
Reviewed Sept. 25, 2021
I was a previous customer of Direct Energy, which was how I heard about them. The reps are okay and I have no complaints.
Hello Lathenia. Thank you very much for taking the time to rate our service. It's amazing to have you in our family and we're really happy to know you're satisfied with the service we're providing you. We have noticed that your account is currently in a variable price product, which can change based on the market conditions. We invite you to send us a private message through this review platform so we can discuss the lower options available for you, we will make sure to set you the best deal! We look forward to hearing from you soon. Thank you for trusting us! Have a remarkable day! - Sophie / Digital Care
Reviewed Sept. 24, 2021
Direct Energy should get me a lower rate for being such a loyal customer. I’ve been with them for 20-something years and I’m satisfied with their service.
Hi Gary. Thank you so much for choosing us since 2011, we highly appreciate having you in our family! Your loyalty means the world to us! If you want to discuss the current rate options we have for you, we ask that you send us a private message through this review platform, we would love any chance to show you we care. We will continue working to keep serving you for many years to come! Thank you for your trust and loyalty all over these years! Best wishes to you and your loved ones! - Sophie / Digital Care
Reviewed Sept. 23, 2021
From the initial registration, everything looks good with Direct Energy.
Good afternoon, Bharath. Thank you so much for taking some time out of your busy day to share this awesome review with us. It feels amazing to have you in our family and we totally appreciate your trust in us. Please take care and be safe! - Sophie / Digital Care
Reviewed Sept. 22, 2021
My experience with Direct Energy has been okay. Their reps have been pretty professional and they're always very helpful when I ask questions. But sometimes I'd get an answer that's not true with them trying to be polite and friendly. They would reassure me things that aren't necessarily true or a scenario that's a one-off that they can't guarantee. But as far as electricity service, it's been fine.
Good afternoon, Eniscia. Thank you for taking some time to let us know how you feel. We totally appreciate having you in our family and we apologize for any dissatisfaction caused in any of our interactions, you are a really important part of our family, so we would like the chance to improve on any less than satisfactory experience you may have had. If there are any outstanding issues, we ask that you send us a private message through this review platform, we would love any chance to show you we care. Thank you so much for trusting us. We look forward to continuing as your electricity provider for many years to come! All the best! - Sophie / Digital Care
Reviewed Sept. 21, 2021
Direct Energy is a good company. Everything was taken care of in a timely manner. Everything was good. I liked that it was easy for me to maintain my service and get a new service put on for a different residence.
Hello Kimberly. Thank you for this endearing review! We appreciate you giving us the opportunity to serve you and your family. For any assistance needed, please feel free to contact us anytime, it will be a pleasure to help you out. Thank you for your trust! Have a remarkable day! - Sophie / Digital Care
Reviewed Sept. 21, 2021
Direct Energy's kilowatt is lower than any other one. Also, they helped me with everything when I was moving.
Good afternoon, Rosa. Thank you for this endearing review. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. We care for you and we will continue serving you the way you deserve. Thank you for trusting us! All the best! - Sophie / Digital Care
Reviewed Sept. 20, 2021
Using Direct Energy has been really good. But lately, the energy bill went way up. That may make me shop around for rates. But it's only this last bill that is way up there.
Hello Glenda. Thank you for taking the time to share this review. Counting on your loyalty since 2006 makes us very happy, so thank you very much for choosing us and giving us the opportunity to serve you ever since. We hate to hear that your bill is more than what you anticipated. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. Please feel free to send us a private message through this review platform and we will be more than glad to assist you. Thank you for the feedback. Please take care and be safe! - Sophie / Digital Care
Reviewed Sept. 20, 2021
The very first time I signed up, I was a little unsure. The rep did a really good job and she explained the best she could but I just didn't fully understand what I was signing. Then I switched to a different contract -- I had free nights and I switched over to free weekends -- the rep, Sebastian, was super sweet. He explained thoroughly. The only time I was a little annoyed was I called this morning before I talked to Sebastian. His phone just cut out and I couldn't hear him when he was trying to assist me and the call dropped. But it wasn't his fault, it was more the phone just wasn't working.
Hello Angela. Thank you so much for taking some time out of your busy day to share with us your great experience. We love to assist you and we are honored to have you as a part of our team. We are committed to continuing to work hard to take care of you and your home. Thanks for this opportunity! Please take care and be safe! - Sophie / Digital Care
Reviewed Sept. 19, 2021
Direct Energy is less expensive than what I have used in the past. I've been using it and it has been great.
Hi Anthony. These type of comments really excites us, because they show that all our efforts are worth it! Thank you very much for sharing with us how you feel, it is wonderful to be part of your home! Thank you for choosing us, it is our pleasure to serve you! Have a lovely day! - Sophie / Digital Care
Reviewed Sept. 18, 2021
I have done some recent price shopping and Direct Energy might be a bit more expensive than what I could probably get. But I really like the smoothness of the website and having automatic payments and the free nights. Also, they had the most cost-effective price.
Hi Pauline. We value your loyalty and preference, and we are happy to know that you are satisfied with the service we're providing you. We are excited to continue serving you for a long time to come. Thank you for share your experience with us! All the best! - Sophie / Digital Care
Reviewed Sept. 18, 2021
I called to transfer my service over and the customer service reps were excellent. I like Direct Energy's 12-hour plan, the free-from 9:00 pm to 9:00 am.
Hello Latracie. Thank you so much for this endearing review. It is wonderful to know you had great help from our Customer Care Team, you are an important member of our family and we want each of your interactions with us to be fantastic! We're really glad to know you have found the best plan that suits your energy needs and budget. For any further questions or concerns please feel free to reach us anytime, it will be a big pleasure to assist you. Thank you for trusting us! Have a wonderful day! - Sophie / Digital Care
Reviewed Sept. 17, 2021
Everything is good. I'm happy with Direct Energy. I've got two people with them already.
Hi Maria. Thank you so much for choosing us to serve you! We are really grateful to have you in our family and it's always a pleasure to assist you. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for this awesome review! Have a beautiful day! - Sophie / Digital Care
Reviewed Sept. 16, 2021
My experience was good once I looked at Direct Energy's rates. One thing that was beneficial was the free nights.
Hello Kemis. Thank you for this great rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. Thank you for your trust and loyalty! Have an amazing day! - Sophie / Digital Care
Reviewed Sept. 15, 2021
Whenever my call drops, the reps don't call back. Also, I recently moved and my prices have been going up and up as the months kept going. Other than that, it’s fine. I recommend Direct Energy.
Good afternoon, Morgan. Thank you for taking the time to share this important comment. You are really important to us and we would love the opportunity to take a closer look at your account and help with any concerns you may have, so please feel free to send us a private message through this review platform and we will be more than glad to further assist you. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. For more information about this please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for trusting us! Have a great day! - Sophie / Digital Care
Reviewed Sept. 14, 2021
Direct Energy's customer service has been great.
Hello Lauren. We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience and we highly appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! We are more so privileged so have your loyalty since 2014! We will continue doing our best to keep serving you for many years to come. Be safe! - Sophie / Digital Care
Reviewed Sept. 13, 2021
Everything with Direct Energy has been so good, so far.
Good afternoon, Moises. We are so pleased to know that we have earned your trust and loyalty since 2015! Thank you for choosing us to serve you, that means the world to us and we are honored! Thank you for this amazing rating! All the best! - Sophie / Digital Care
Reviewed Sept. 12, 2021
The enrollment with Direct Energy was pretty good and fast. The service is good.
Hello Brittney. Welcome to our big and fabulous family! We are so happy because you chose us, and we will not miss the opportunity to show you at any time that we care and that we are here for you! Thank you for this awesome review! Have a lovely day! - Sophie / Digital Care
Reviewed Sept. 11, 2021
I switched houses. So, I disconnected Direct Energy's service and reconnected at another place. That just happened like a month ago, and the process was super easy. It went nicely. Direct Energy has been great. Rates have been good.
Hi Cole. Thank you for sharing your experience with us, we are glad that your transfer of service was carried out quickly and easily. We appreciate having you as a part of this amazing team and we will always serve you in the best way possible. Thank you for giving us your trust! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Sept. 10, 2021
It seemed Direct Energy had the best offer. But I was disappointed that when I re-signed up, I was not offered the same promotions that a new person signing up could get, like how Direct Energy is offering the Amazon gift cards for signing up. I wasn't allowed to get that since I was already previously with them. They didn't offer any assistance or any other options. Also, I didn't like how I was set up. I signed up on a certain date. And then I got a notification saying I still needed to sign up. It was unaware where it was saying that it had not taken effect, but I'm getting emails saying it has. When I spoke to someone, they said that it has. So, it's not on the same page. And I do not know what is going on.
Hi Felicia. Thank you very much for letting us know how you feel. We apologize for not having offered you any promotion or incentive when renewing your plan, we would love to take a look at your account and see the options we have available to you, so please send us a private message through this review platform and we will be more than glad to search the best way to solve your concern. Thank you for the feedback. Please notate that if you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. We care for you and we look forward to hearing from you soon and show you we care. All the best! - Sophie / Digital Care
Reviewed Sept. 9, 2021
I call on my phone and make a payment with my card. It goes through within a few minutes. I like it.
Hello Aurelio. It is so nice to know you're happy making your payments smooth and easy through the phone, remember that the option is also at your disposal to make your payments through your Online Account Manager at https://www.directenergy.com/account/bills-payments/pay-bill. We have noticed that your account is currently enrolled in a variable price product and this may vary (up and down) based on the market conditions. We would love the opportunity to help you set the best deal for you, so please send us a private message through this review platform and we will be thrilled to further assist you. Thank you for this great rating! Have a beautiful day! - Sophie / Digital Care
Reviewed Sept. 8, 2021
Direct Energy's rates have been consistent.
Good afternoon, Charles. Thank you for sharing your great experience with us. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions and a world-class customer experience. We have noticed that your account is currently enrolled in a variable price product, so we invite you to send us a private message through this review platform and we will be more than glad to help you find the best plan tailored to suit your energy needs. We'll be waiting for you. Thank you for being part of our family! Take care! - Sophie / Digital Care
Reviewed Sept. 8, 2021
Direct Energy put me in a 12-month contract, and they said that when the 12 months end, then we'd go with variable instead of fixed. I asked them about the senior citizen offer because my husband and I are past 60. They said they didn't have that to offer. I have asked about discounts and specials. The only thing they can give is if someone stays in the contract for 12 months, then they might see a difference in their kilowatts. When I do talk to the people from Direct Energy, they show empathy and sympathy. I have not ran into anyone being rude and not understanding of what we all are going through. The only reason why I did a contract was because I did appreciate the customer service of the lady who persuaded me to do a contract.
Good afternoon, Cathy. Thank you so much for your loyalty since 2003, we are really happy to have you in our family! Please notate that your account is currently enrolled in a variable price product and this may vary (up and down) up to once a month based on the market conditions, does not have a contract, and does not depend on us. We invite you to send us a private message through this review platform so we can work with you and help you find the best plan to suit your energy needs and budget. We will make sure to set the best deal for you! We look forward to hearing from you soon. Thank you for this amazing rating! All the best! - Sophie / Digital Care
Reviewed Sept. 7, 2021
Direct Energy's website was really user-friendly. Enrolling with them was quick, easy, and mostly online. Aside from that, my deposit was cheaper than anywhere else that I've been. I would tell my friends to sign up.
Hello Debra. Thank you so much for this positive feedback. We're so glad having you as a part of our family. Thank you for choosing us! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. If there are any outstanding questions, we ask that you send us a private message through this review platform, we would love any chance to show you we care. Have a wonderful day! - Sophie / Digital Care
Reviewed Sept. 7, 2021
I transferred my service to my new apartment. It was pretty easy. Also, the reps were nice. I can see my use by breakdown, so the website is very useful. I'm satisfied with everything.
Hi Jong. Thank you very much for this amazing rating and comment! It is wonderful to know you're satisfied with the service we're providing you because you are really important to us, so we will continue giving our 110% to always serve you the way you deserve! Thank you for your trust! Please take care and be safe! - Sophie / Digital Care
Reviewed Sept. 6, 2021
Setting up everything with Direct Energy over the phone was pretty quick and there was no deposit. But I was expecting my bill to be a little lower than what it came out to be. They were also supposed to give me $50 for the referral of my neighbor and I didn’t even get that.
Good afternoon, Michael. Thank you for taking the time to share your experience with us. We apologize for the inconvenience you have experienced. Your feedback is really important to us, because it help us to improve every day. We care for you and we would love the opportunity to take a closer look at your concern and help in any way we can. Please feel free to send us a private message through this reviews platform and we will work diligently to serve you the way you deserve and help you clarify your doubts about your bills and the refer a friend promotional credit. We look forward to hearing from you soon. Have a beautiful day! - Sophie / Digital Care
Reviewed Sept. 6, 2021
Direct Energy had the free nights. Also, it has been simple and easy to use. Hopefully, it’s better than the ones I’ve had.
Hello Trevor. We are so grateful to have you in our family! Thank you so much for giving us a shot! Our Direct Energy family is the most important thing and we will take care of you and your energy needs. Thank you for this amazing review! Have a lovely day! - Sophie / Digital Care
Reviewed Sept. 1, 2021
I had a salesman come to my door and he was pretty good about explaining everything. But my first bill came in and it's a lot higher than what I was usually paying. They've been giving me the runaround yesterday so I told them I would get back with them and see who I can speak with about my bill.
Good afternoon, Arnold. Thank you for taking the time to share this important comment with us. We care for you and we would love the opportunity to take a deeper look at your account and help in any way we can. Please send us a private message with a brief description of your concern and we will work diligently to provide you all the information needed. We look forward to hearing from you soon. Thank you for the feedback. All the best! - Sophie / Digital Care
Reviewed Aug. 30, 2021
I switched to Direct Energy and have been with them for one and a half months. To get a discount, I get direct payments so I don't get late on the payments.
Hello Jose Luis. Welcome to our awesome family! Thank you so much for giving us a shot! We will work hard to meet your high expectations. If there's any assistance you might need, please feel free to reach us anytime, we will do our best to show you we care. Thank you for this great review! Please take care and be safe! - Sophie / Digital Care
Reviewed Aug. 29, 2021
Whenever I renewed my contract, the people that assisted me have been a great help in giving me the best rate or explaining all the plans and which one would be best for me. And if something was wrong with the system or I can't make my payments, I'm always able to make it over the phone. So it has always been a smooth transition. Also, Direct Energy saves me more money.
Good afternoon, Jennifer. We are so pleased to know that we have earned your trust and loyalty since 2012, thank you so much for your preference! We are so glad to hear that every time you reach us, you have the attention you deserve and that you're saving money every month, you are an important member of our family and we look forward to the opportunity to serve you for many years to come. Have a great weekend! - Sophie / Digital Care
Reviewed Aug. 28, 2021
I get good service from them. Their reps help me out a lot.
Hi Vanessa. Thank you very much for this great comment! One of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”! Remember that for any assistance needed you can always contact us and we will be more than glad to help you out. Thank you for trusting us since 2011! Please take care and be safe! - Sophie / Digital Care
Reviewed Aug. 27, 2021
I'm very happy with Direct Energy. My service doesn't get turned off. They're very quick to pull my money out of my account.
Hello David. Thank you for taking the time to share your awesome experience with us. It feels amazing to know you're satisfied with our services. We work hard to meet expectations like yours, and we’re thrilled to hear we hit the mark for you. We have noticed that your account is now on a variable rate plan, with rates subject to change month to month based on market conditions. Please get in touch with us by sending us a private message through this review platform, o that we may review your options for a lower fixed-rate plan. We look forward to hearing from you soon, and we wish you a wonderful day! - Sophie / Digital Care
Reviewed Aug. 26, 2021
Being with Direct Energy has been great. They worked with me when I needed help during COVID. They continue to work with me if I'm late on a bill. They let me know pretty much everything. My other provider was Green Mountain and they would shut my lights off without even telling me I had a disconnection notice. Also, I wouldn't receive a bill from them for months. I would always have to call them and figure out how much I owed. Direct Energy is a lot better. They just send me an email.
Hi Troy. It is wonderful to know you're happy with the service we're providing you. Thank you very much for giving us the opportunity to be your trusted electricity supplier, we will do our 110% to continue providing you the best service ever! Thank you for this great rating! We love having you in our family! All the best! - Sophie / Digital Care
Reviewed Aug. 25, 2021
Our interactions with the reps have been good.
Hi Maegan. Thank you for this nice comment! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience and we totally appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Enjoy your weekend! - Sophie / Digital Care
Reviewed Aug. 24, 2021
Direct Energy used to give me really good prices. Right now, it is too high so I'm going to do solar. Other than that, this is a good company. I never have a problem about any service.
Good afternoon, Maria. Seeing that we have your loyalty since 2005 makes us proud and very happy, we would hate to lose you! We show that your account is currently enrolled in a variable price product, so we would love to help you find the best plan for you. Please do not hesitate to send us a private message through this review platform and we will definitely help you set the best deal ever! We'll be waiting for you. Be safe! - Sophie / Digital Care
Reviewed Aug. 23, 2021
The service with Direct Energy has been pretty good. They helped me out pretty nice. The last time I checked my bill, it was 76. It might be at 87 right now. It’s a lot better because with the other company I had, it was 300 something a month. I'm pretty happy overall.
Hello Ricardo. Thank you so much for this awesome review! We are really grateful to know you choose us to serve you, welcome to our big family! We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had to earn a 5/5 Star Rating. If there are any outstanding issues, we ask that you send us a private message through this review platform, we would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. We will do our best to take care of you and your energy needs for a long time to come! Have a lovely day! - Sophie / Digital Care
Reviewed Aug. 22, 2021
Direct Energy's service is awesome.
Hello Cynthia. We are so happy to know you found our services awesome, thank you so much for trusting us. We care for you and we will work diligently every day to meet your high expectations and continue serving you the way you deserve. We have noticed that you're account is currently enrolled into a variable price product, we would love the opportunity to help you find the best plan to suits your energy needs and budget, please feel free to send us a private message through this review platform and we will definitely help you find the best deal! We look forward to hearing from you soon. Please take care and be safe! - Sophie / Digital Care
Reviewed Aug. 20, 2021
Direct Energy was offered in my complex. They have always been great and I’ve never had a problem with them.
Hello Monica. We are truly grateful to have you on our team. Thank you for giving us the opportunity to serve you the way you deserve. We will continue doing our best to make you happy! We have noticed some important information about your rate price, we would like to further discuss these details with you, please send us a private message through this review platform and we will be more than glad to help you out. We'll be waiting for you. All the best! - Sophie / Digital Care
Reviewed Aug. 19, 2021
I was using CenterPoint, and their pricing was way high. I was paying almost 19 cents per kilowatt hour. I like Direct Energy's pricing. The bills stay pretty constant. They honor their contract, and I'm very comfortable with them. We get a call for renewing the contract and I tell them what I want. It's about a two-minute call. Working with Direct Energy cut my bill in half. I have a lot more money to spend. I've got good service and I'll continue using them.
Good morning, Eugene. Thank you for your trust and loyalty! It feels amazing to know you're satisfied with the service we're providing you. We are so happy to have you in our family and we will strive every day to always provide you with the attention you deserve. We have noticed that you're currently enrolled in a variable price product. Please be advised that a variable rate may vary (up and down) up to once a month based on the market conditions and does not have a contract. We would love the opportunity to work with you and help you find the best plan that suits your energy needs and budget, please send us a private message through this review platform and we will be more than glad to help you set the best deal! We look forward to hearing from you soon. Have a beautiful weekend! - Sophie / Digital Care
Reviewed Aug. 18, 2021
I couldn’t get good information on other companies (it was hard to get through) like I did with Direct Energy. I spoke to someone who explained everything really good. He was very friendly and informative, and I felt comfortable with the fixed plan. It seemed reasonable and affordable. All in all, I was happy with everything and I would refer Direct Energy to friends.
Hi Velma. This awesome review made our day! Thank you so much for choosing us to be your trusted electricity supplier, we're so happy to have you in our family! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for giving us a shot! Have a remarkable weekend! - Sophie / Digital Care
Reviewed Aug. 17, 2021
I've been with Direct Energy before, and their customer service was good. This time, they had a better rate, so I switched back and although not drastic, there was a drop in my bill. Every penny counts.
Hello Matthew. Thank you very much for this great rating! We are thrilled to have you as a part of our family and it is wonderful to know you found the best plan to suit your energy needs and budget. We care for you and we will continue working hard to meet your high expectations and to continue serving you for many years to come! Thank you for your trust! Please take care and be safe! - Sophie / Digital Care
Reviewed Aug. 16, 2021
I’m not happy with the rates going up. It was at a reasonable pace from September to December, and it was okay with me before, but now, I see it just keeps rising. I talked to Direct Energy and there was nothing they could do. They told me I could get a flat pay rate of 147 every month, but if my bill is gonna be $100 or $98, I'm still gonna pay the 147. I wanna hold on with it, but it still keeps rising and we don’t have plenty of people living here. It was about 10 of us living here, and six less. It’s just four of us and everybody's working. Nobody is home, so I can’t imagine why it got so high.
Good morning, Maudlyn. Thank you so much for taking the time to leave us this important feedback. We hate to hear that your bill is more than what you anticipated. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. The free weekends offer can save our customers a significant amount of money if the majority of the usage is during the weekend hours. Please don't hesitate to send us a private message through this review platform. We want to help you understand the charges and bill, and adjust your plan, if necessary. Thank you Maudlyn, and we hope to hear from you soon. Enjoy your weekend! – Sophie / Digital Care
Reviewed Aug. 15, 2021
The signup process is straightforward. But then it's not very clear to the consumer how the electricity is distributed and what is the actual cost for them. For them to have, “Okay, this is the basic rate, and the charges will be so-and-so if you consume 500 kilowatts, 1000 kilowatts, or 2000 kilowatts,” that does not match with the actual base rate and the delivery charges, so it’s very confusing. Most of the time, they charge more to deliver the electricity than what is consumed by the consumer. Then the customer service is just reading what's on the contract. It doesn't help me understand, as a consumer, what my consumption is. Nonetheless, I would still recommend Direct Energy.
Good afternoon, Ravi. Thank you for this lovely review! We are so pleased to know that we have earned your trust and loyalty since 2015, thank you so very much for that! We would like the chance to improve on any less than satisfactory experience you may have had. If there are any outstanding issues, we ask that you send us a private message through this review platform and we were more than glad to help you out. We would love any chance to show you we care. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Sophie / Digital Care
Reviewed Aug. 14, 2021
I liked the plan that Direct Energy had. They just got my email address wrong and there at the beginning, I wasn't getting my bills. But that's fine now. My name is easily misspelled.
Hi Darin. Thank you for this positive feedback. We are really grateful to have you as a part of our family. We apologize for any inconvenience experienced regarding your email address, and we're glad to know it was fixed. For any further assistance needed, we ask that you send us a private message through this review platform and we will be more than glad to help you out. Thank you for your trust! Have a great start of the week! - Sophie / Digital Care
Reviewed Aug. 13, 2021
The signup process was straightforward and quick. The website was easy to navigate. Direct Energy has been good.
Good afternoon, Oluwatobi. Thank you so much for choosing us to be your electricity provider! We are really happy and we will work really hard to make your experience the best. We love to take care of our family! Thank you for giving us a shot! Please take care and be safe! - Sophie / Digital Care
Reviewed Aug. 12, 2021
Direct Energy is good and I like its price.
Hi Danny. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. Thank you for choosing us to serve you! All the best! - Sophie / Digital Care
Reviewed Aug. 11, 2021
I had another service before and it was much higher. Direct Energy's service has been good.
Hello Heather. Thank you so much for giving us the opportunity to serve you since 2015, your trust and loyalty mean the world to us! It is very comforting to know that we have managed to satisfy your energy needs and we will continue giving our extra mile to continue as your trusted electricity supplier for a long time to come! Thank you for this amazing review! All the best! - Sophie / Digital Care
Reviewed Aug. 10, 2021
The website is pretty easy to use. I got it to where it’s already logged me in and I just get right in and see how much I owe or how much light I've been using. Also, the bill every month is not so high.
Good afternoon, Jeamise. Thank you for sharing this great review with us. It is wonderful to know you find our website practical to use and simple, we will continue doing our best to meet your high expectations. Thank you for choosing us to serve you the way you deserve! Have a beautiful day! - Sophie / Digital Care
Reviewed Aug. 9, 2021
I liked the free nights that Direct Energy offered, so I went with them. I signed over the phone and my experience with their reps was good. I also talked to several representatives at different points of time from Direct Energy and that went pretty well, too. But when the free nights didn't make sense to me anymore, they told me about the different rates they had and I ended up going with that one just because of how their rep put it. Other than that, they have not let me down yet in terms of their service. I also have their thing on my Apple phone and it's pretty easy to use.
Hello David. Thank you for taking some time to share your great experience with us. We highly appreciate your loyalty since 2019, thank you for your vote of confidence. We will give a 110% to satisfy your energy needs and to continue serving you for many years to come! Thank you for trusting us! Have a wonderful day! - Sophie / Digital Care
Reviewed Aug. 8, 2021
I like Direct Energy. From the very beginning, they were the original power company here in the neighborhood and I have not had any issues with them. So, I stayed with them. I also tell my friends that whenever I look at new contracts and new pricing, Direct Energy is generally better than anyone else’s pricing in the area.