Direct Energy Reviews
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About Direct Energy
Direct Energy is an electricity and natural gas provider that services homes and businesses in select states and territories. The company offers online bill pay options and smart home bundles.
Direct Energy Reviews
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- 4,789,373 reviews on ConsumerAffairs are verified.
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- 4,789,373 reviews on ConsumerAffairs are verified.
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Reviewed Aug. 1, 2024
I purchased a house where the previous owner was with Direct Energy, I tried for well over a month to have an account set up with them many, many calls and chats with much frustration. I spoke to a different person every time and they could never get my account to go active. Kept saying it was a glitch in their system! Nearly every time I called I was on hold for 20 minutes up to nearly an hour. No one could ever help me and I had to tell the same story over and over. They never called me to give me an update. Always just told me to "give it 48 hours". I finally gave up and called Reliant and had my account setup with service within 24 hours. Worst customer service I've ever experienced!
Reviewed July 23, 2024
Direct Energy coming to my door persistently try talk me into so called saving money and mailing me letters for years! I finally trusted the them and got promised at least $2 saving. He try get me and said no fees. Paid it. Charged. Didn’t make much sense. I trusted him with his lies and been getting billed one year and getting bills doubled than before when I only use very little and had low bills before this. Also he been billing my gas also and I was not informed of this at all. I called to discontinue it when I noticed 45 to 59 electric bill and usually it’s $20. I don’t run anything different, even turn off lights to save on electric. This is crazy. High billing for no different usage than before. They refused to give me the name of the guy they sent to lie and get my signature! I want him fired or I want to press charges for refund as this is manipulation, deception.
I’m poor on low income and have a dog and bills and taxes to pay. I’m single income and he said they’d bill me for few months cycles after I stop service. Well I didn’t have money or time to get an attorney to go over their paperwork first and was never told of them billing both utilities and for what? I don’t save anything and are not using anything more so why is the bills doubled now? They should refund me for a year of charging me with promises of savings instead. I want my money they been deceptively taking without telling me about in first place or I’d never of signed anything with them and I didn’t need to. My bills were low before I got them. Now I may lose my house due to them double billing me.
I barely make it buy at the half charges before my bill jumped up and nothing's running and nothing different. Direct my **. It’s just a way for them to get double billing money on your bill. I told him I don’t know one else from direct energy ever bothering knocks on my door pan handling ever again. I knew I they were gonna do this because it’s all about commission, money and sakes. You get nothing and no savings. All you get is a double billing for nothing and a headache trying to drop the charges. I want my money refunded n the name of their worker that lied to get my signature!!!
Reviewed July 7, 2024
The app and website clearly showed that the plan comes with Amazon Prime. Once I signed the contract, it no longer appears. Very misleading and I will be encouraging others to not go with this. Support team wants me to clear my browser cache to view the new rates. Isn't that hilarious?
Reviewed June 10, 2024
Terrible billing, so confusing to understand and they make it that way to extort additional money. Reps are rude and constantly giving wrong info. Switched to TXU. Never again will I use their service.
Reviewed June 4, 2024
I have been a long term customer with Direct Energy and when they began advertising their latest discounted rates, I called in and asked for the same price that they are now giving to new customers. The sales person was terrible, through arguing with her I told her that if they couldn’t offer me the same deal as other customers that I would go elsewhere. She finally said she would adjust my rate. I thought that was the end. Two days later I receive a CLOSE OUT BILLING from Direct Energy, stating my account has been closed. They charged me $250.00 extra on top of my regular monthly billing to close out the account. I called in immediately, asked to speak to a Manager and asked why my account was closed.
He gave me a 15 minute convoluted story, however I kept explaining to him that I DID NOT ASK FOR THE ACCOUNT TO BE CLOSED. He said in order for me to receive the new rate that all other customers are receiving, they had to close the account and terminate the current plan?! Since when? This is unacceptable FRAUD. They are just creating more paperwork and passing on the costs to the customer, for no reason whatsoever. This is how they treat their long term customers. I still have not received any communication or update from Direct Energy as a result of their mistake and POOR service.
Reviewed June 2, 2024
I was with Just Energy paying 12.73 ¢/kwh after all the fees and taxes. Then a guy representing Direct Energy explained that they don’t have green fees and taxes added on because they were all calculated in the bill. It sounded good to me and was about 2¢/kwh lower. I had to pay a cancellation fee to Just Energy, but I was promised that Direct Energy would reimburse me for that (I haven’t seen a penny of it yet). I got my first Direct Energy bill and the base kwh were correct, but they tacked on a Centerpoint Energy fee of 4.17 ¢/kwh over and above their base bill. That is 34% extra added on. Now I am stuck in a contract with them and will have to pay thousands of dollars extra over the next 3 years. If you are with Just Energy stay there!
Reviewed May 31, 2024
The first couple of years with Direct Energy was great and my bills were very low but after I renew the contract, the bills sky rocket and I was being charge 30+ cents per kwh. I went with another company last month and I understand the termination fees is to be $150. Turns out they also added an Adjustable fee of $493.29 which the customer service team can not give me a breakdown of what that is. It's like they just throw a number on the wall and charge me that fee with no justification. They said they will send me a breakdown of what was charge but they sent me a corrupt file hoping I won't call back. Since Sept 2023 my average kwh usage was less than 800 for the month and my bills are averaging $270. I wouldn't recommend this company to anyone. BTW, I still don't have the breakdown of my Adjustment fees.
Reviewed May 15, 2024
I had Direct Energy for my provider from 2008 to 2018. I was very happy with the overall experience. I moved back to the area in 2022 and immediately called Direct Energy for service since it was so awesome when I used them prior. From 2022 until my contract was up May, 2024 I had HORRIBLE service. First of all the rates were extremely high. When I called to discuss, I had to speak with people I could not understand and NEVER got help or satisfaction. I found out later that Direct Energy sold their company to someone else (apparently to another country) and that is why EVERYTHING was different.
I have fulfilled my contract, paying every high payment on time. I had the service disconnected the day after my contract was fulfilled. They are still wanting to charge me an Early Termination Fee if I don't leave them a forwarding address. (I am traveling out of Texas and DO NOT have an address right now). (I moved out of my apartment a month prior to terminating my electric service to finish the contract and turned off the breaker. I have called and made any final payments.) Horrible company. You can take every word I said to heart. You DO NOT want to use this company.
Reviewed May 11, 2024
Just overall terrible. Their customer service department is useless. The kiosk sales people are scammy. Bad leadership qualities overall. Just look at the reviews, it's all bad and that pretty much sums it all.
Reviewed May 8, 2024
I tried ordering energy from this provider. Applied online, tried calling to confirm, no one would pick up so I just assumed I wasn't getting service. The following day after I already set up service with another provider they sent a confirmation email stating they started service. After having to fight to get through to someone to cancel the service they are charging me for a cancelation fee. Then they said they cancelled the service, didn't cancel the service and now it is 11:39 pm. Finally got someone who says they cancelled the service but so they can charge me. This is the worst company in the world for energy. Customer service is Trash. I better not be charged because you fail to provide customers the service they should be provided. I highly recommend investing in better support. This company should be shut down. I had no information, no agreement of when the service would be on. Turn off the service and stop ripping people off. It should be illegal for you to even exist as a company.
Reviewed April 17, 2024
I would like to give 0 if I can. Here's a cautionary tale about using Direct Energy as your electric provider. Our contract was expiring in February so we called about renewing it. We were told of a plan that was better than our current one and it would save us money. He even told us our highest usage last year during the summer would be a smaller payment under this plan. So, we signed up for a year. A month goes by and we were charged $150 for a minimal???? Calls are made saying why this is the case.
Bottom line - Direct Energy said they reviewed the phone call and they say we were told $150 is the minimum you will pay every month and it will only go higher on usage. This is a LIE - we were never told that. I asked to release the phone conversation record for us and they rejected. Why would we sign up for such a stupid plan. To make matters worse, they give us a new plan - called Direct Solar - we agree, but a few minutes later they call back and say since we don't have solar panels, that was a mistake and they reneged on it. We finally settled for another plan. So, lesson learned - if you use Direct Energy be very careful cause they will LIE to you. If you don't use Direct Energy, good for you and don't use them. The service is terrible!
Reviewed March 27, 2024
I do not recommend. Single mother on a budget every month. Was able to pay what I could (300) which left me with a 56 dollar balance. Only 56 and my electricity was cut off 5 days before I got my first of the month check to pay my new bill generated which was 250 and that included the 56 I had left from the previous month. Called spoke to 5 different levels of supervisors and was denied any help. Since it was cut off they couldn’t offer me a payment arrangement but when it was on they still wouldn’t offer me a payment arrangement without paying 30$ right then and there.
I’ve been with other companies and have never seen or heard electricity being cut unless you were and I understand 300, 509 maybe even 800 behind but 56$ that’s ridiculous. Especially if you sent a new bill including that vast due balance that is dated for next month way past the first, due date to be exact is 4/10 and it gets paid on first EVERY MONTH. Yes I’m adult but everyone has their times. I paid 300 so who would have thought the remaining 56 would terminate service.
Reviewed March 25, 2024
I signed up with Direct Energy and had the services for 18 months. When I changed to a different provider I received a huge bill to which I called for clarification. Upon receiving clarification I made arrangements with agent and it was accepted. Not 2 weeks later, I was contacted by a rep demanding payment in full to which I responded that arrangements had already been made; he would not acknowledge the arrangements. I followed up with an email outlining from there no phone calls would be received by me and that letters or emails only as I wanted it in writing. This email was acknowledged by 2 representatives. Now I receive a letter that it is going to collections yet I never missed a payment. I have sent Direct Energy a scathing letter in regards to this plus I have contacted the BETTER BUSINESS BUREAU. Do not use this company as they are out and crooks!
Reviewed Feb. 27, 2024
Made a payment arrangement and they still disconnected after I fulfilled my end of the bargain and I’ve been with them for years. 1st time making arrangement and then this happens. Not good look for business. Angry I just renewed this month for another year. May be seeking other alternatives.
Reviewed Feb. 25, 2024
NEVER NEVER NEVER do business with this company. They are extremely incompetent, unethical and do not have good business practices in place. They are extremely dishonest. You cannot reach any representative who have the comprehension grater than a kindergartener. The company operates like a 3rd world country and is extremely ineffective. Representatives are extremely limited on their knowledge and cannot assist you with your issue and they barely speak English.
Reviewed Feb. 7, 2024
Had service set up to be transferred on 1/13. Found out there was going to be a 3 day gap in my service being turned off and the landlords service being turned on. I set up a pay as you go account to turn power back on for 3 days. After approximately a week, I tried to get it shutoff. Now, on 2/7, I have been told 3 completely things and dates of when disconnection will happen. Had to pay $75 to get it restored. Now, after almost a month, the $75 is about used up for a house I don't even live in and had 2 providers serving that house. How damn stupid can you be and how many times do you feel the need to lie to a customer??? Another of these damn comments of, "oh sir, I completely understand" and I'll leave and pay the early termination. Rest assured, more phone calls will be made. Customer service sucks!!
Reviewed Jan. 6, 2024
I was already frustrated by phone calls 3 months prior to my contract ended telling me I needed to renew right away because my 1-year contract was "almost up." I needed to update payment info after my last card was canceled due to fraud. The payment couldn't be updated online because any link to add payment logged me out as the user and returned me to the login page. This error was consistent both on my phone and PC, I assume to force customers to call sales reps. I found it was much easier to switch service providers than update my payment so I did. I've received a final bill with a $136 cancelation fee+ various "fees" totaling $176 yet the bill overall inexplicably says I owe $208, a $32 discrepancy not accounted for on the bill whatsoever.
Reviewed Dec. 30, 2023
I have been a Direct Energy customer for years until recently because they have inflated prices and they signed me up for a "BLOCK" plan against my knowledge that said I agreed to pay them $200 a month REGARDLESS.. if I use my electricity OR NOT! Now, how does that even make any sense and who would sign up to that agreement! Then they stated I'm also on an "Average" billing plan to keep my bill lower, but yet I still need to pay $200... so refer back to the "BLOCK" plan. After talking to several people in customer service who couldn't do anything about my bill, or the price hikes, I decided I'll just pay the early termination fee of $200 to cancel my account, and at the time of me doing this my bill was $104. They canceled my account and sent me a bill for $576...
Reviewed Dec. 2, 2023
I was a witness in a case and had to be relocated for my life at the split of a second and a non profit organization helped me relocate and did a new lights for me and send in my identification and certification waiver letter and I was told my identification was expired, then they didn't contact nobody 1 time and never tried to verify again. These people gave me hell and still not connected. I stop trying after 10 days. This Company could care less about customer care or satisfaction. It's all about a $1. Nothing else.
Reviewed Oct. 1, 2023
Switching from Direct Energy. They have overcharged me for the last 3 months. My bill went up 30% and I am in a contract so it didn't lapse. I have renewed with them several times over the past several years. I have been with them since they took over from Bounce Energy so from the beginning. They shouldn't treat their loyal clientele like this. I emailed them and they offered to "explain" the bill. I don't need an explanation, I need a cheaper bill. I will have a cancelation fee but cest la vie, that's life. I'm not paying a company who rips off their loyal customers. I found a much cheaper company at comparepower.com. I am optimistic for my new company but very disappointed in Direct Energy.
Reviewed Aug. 30, 2023
I am currently and for the last four years a customer of Direct Energy. I didn't have any problems with them in the first years with them. I was on a month-to-month plan so I kinda watched the bill. I don't remember any patterns to it but every once in a while I would look at the bill and think that seems too high? Then I would check months before and find yes they raised the rate this month and this month to my surprise. After seeing the rate go up, I would call them and call them out on my rates. Then as if they already knew why I was calling, "Oh yes that high, let me see what rate I can get for you." Shortly after I am at a rate that I feel is reasonable but it is just a little higher than where I began. I don't write reviews. This is my first one. I can't really type. I understand rates go up, that makes perfect sense. Everything is costing more.
I continue to be a loyal customer. Calling them out when I see rate go up, but never did I see a message of any kind warning me of the increase, or even informing me. It was like they tried to sneak it by, if I didn't notice, more for them. This back and forth goes on for a while, my rate going up each time but now I am comparing prices just to make sure they are fair market price. This brings us to about 18 months ago when I see Direct Energy offering free power nights and weekends I thought. I talked with sales person and they never corrected me at all. I am interested in the nights and weekend plan I tell them. Oh yes and away they go informing me of all the details but the fact that it is free nights OR weekends.
Every time saying free nights AND weekends when they spoke. Is there any questions about this plan? I remember so clearly. I thought to myself yeah let's go with this one, it sounds good, I can just adjust my usage like they suggested I do and I will save a lot. I then ask, "Did you tell me what is or if there is a cancellation fee?" I can never forget the answer I was told. They said, "There is NO cancellation fee if you move." I was in thought for a moment. I repeated what was told to me in my head. That doesn't answer my question so I just asked it differently. What is the cancellation fee. They replied with the same answer then went on talking about whatever. When I found a opening, I asked, "How much does it cost if I cancel and don't move?" That worked, I was told $200 this time.
It will not matter, this plan is for 18 months and it sounds perfect for me. I agree to the free nights AND weekends plan. They set me up with the free nights AND weekends plan, every everything worked out great. Hahahahaha I got my first bill and quickly figured out there is no nights AND weekends plan, it is one OR the other. Thankfully I was signed up with the free nights. I adjusted my schedule and my habits such as washing/drying laundry, washing dishes, and anything that used a lot of power. It was not easy at first, but I got used to it. It was a good plan.
My home would use, I will directly look at the numbers on my bill. According to my bill from Direct Energy, I used never under 1000kWh and sometimes up to 2400kWh, I don't disagree with these facts at all. I am looking at bill for 03/10/2023 right now, I see 1,164kWh for Nov/Dec bill, and 2,326kWh for Jan/Feb bill. These are facts. I feel like I did very well with this plan. My bill was up to over $600 on some months but I used most of that power on the free hours of the day. I could not get the bill very much below $200. To be clear for 18 months I felt like I was winning this rate struggle with Direct Energy. I had to adjust, but my bill was $200 give or take every month, even with some months being 2,400kWh the free hours were taken off the bill. This brings us about a week ago. I was not sure what day my plan ended but I knew it was soon or just passed?
On August 22, 2023 I call to see how much I owe them, pay them, see if I am early or late to pick a new plan, and pick a new plan. My first question is how much do I owe? I want to pay all of it, start fresh. The woman tells me $274.95. Almost $300 so I think that is a month and two weeks. I asked to pay everything up to this point, she told me this, I paid it. I then went into the plans, hoping to get the same plan again. I could get the same plan again but my rate would go from .221248/kWh with free power from 9pm to 9am to the new rate for that plan for me, the 4 years of loyalty rate of .272159/kWh with free power from 9 to 9. Here I go again giving the benefit of the doubt, things go up.
I agree and everything goes smooth I think till today. It is August 30th now, I started this on the 29th. Before my long day at work I called to speak with Direct Energy about a bill I got that I thought was a welcome letter to my new plan I picked just 7 days before, but no, it was a bill for$399,46? After speaking to them I didn't feel any better about it.
They billed me invoice date of 08/23/2023 for 7/24/2023 to 08/22/2023 at my new rate as they explained to me because that time period was not in contract and would be even higher if they didn't. So basically I got a bill for 7 days for $400. I accept this new information, but I am not happy. I feel like I was lied to and I did so well with the plan they wanted their money back. I tried to see what other plans were open to me in this first call and the ONLY other one was average billing. I am sorry but this is not the end. I call again, explained what was going on and they told me to hold and they would see what was an option for me. 5 or so minutes they return with average billing. I tell them, "No thank you."
"Then ask to be clear, you said the average bill for the last 12 months would be my rate, is that the amount I paid (my bill) like I was told, or do you mean the average amount of power I used in the last 12 months?" You guessed it like I did, it would be based on the average amount of power I used in the last 12 months. This is why I am writing the review. The wording when talking to Direct Energy employees is worded to mislead you. This is a fact. How much was the cancellation fee? There is NO cancellation fee, wrong that is only if you move. Night and weekends, wrong it is night or weekends. These are only the ones I have for you. I am sure they tricked me so many times with the clever wording. I will finish this soon. But I want you to know whoever makes it this far, they don't care, and why would they? It is a company that will mislead you, fact.
They will do all they can to get as much as possible out of you. Back to the end of this. In my second call to them I explain the situation and the guy was very helpful he removed a late fee? I don't have a clue where from of $13.75 well that should fix everything. The first time he put me on hold he had nothing available to me other than what I already knew. We were saying our thank yous and goodbyes when I hear, "We appreciate your 4 years with us." My reply was, "I can't tell by the way you do your billing." Then he says, "Let me see what I can do." "What do you mean? You did that already at the first of the call?" I say. I am put on hold for this time a lot longer, I didn't time it but I would guess 10 to 12 minutes. Then sure enough he found another plan. It was a game, like buying a car at a dealership. I was told I could change my plan to a different one.
This one he offers me, but I will have to pay the $200 fee for canceling my changeable plan just minutes before. The end I called another provider but I am sure they will not be able to use my meter until I pay Direct Energy for what is actually 7 days of service, from the 22nd when I paid off my entire debt to them, to what is now yesterday the 29th, a bill of if I have not been lied to again $399.46 minus $13.75 = $385.71 plus $200 cancel fee. so 7 days = $585.71 If I had to guess that is probably everything I saved over the last 18 months, lol my advice with electric providers is find the best plan every time.
Your loyalty to them will only get deeper in your pocket. Don't stay for 4 years and leave with a almost $600 bill for 7 days. Take the promotion that you like the best, and then take the one you like the best again with no thought as to who the provider is. It does not matter, all of the power comes from Oncor for me. The provider is just a middleman trying to make as much as possible. Good luck. Enjoy the game, and listen clearly.
Reviewed April 16, 2023
This company charged more than twice the amount per therm as my local utility company. I finally changed back to my local utility and in the first month after doing do, my bill dropped by more than two thirds. As a senior on a fixed income, I feel completely taken advantage of. Don't use this company!
Reviewed March 27, 2023
This is the worst utility company ever. I don't recommend to sign with it as you can tell most of the clients are not happy with this company and when you look at their rates you will see the rate is 5 stars. Somebody obviously is cheating the reviews system within. They will sign you up for 2 or 3 years but they will bail out after 35 months so they can send a sky high bill. Be careful if you switch the company. They send you a cancellation fees bill and make you double pay the last bill amount and send it to collection dept.
Reviewed Jan. 30, 2023
I recently found out from a reputable source, that I may have been scammed into paying too much per month. I was told to get legal counsel, someone to check into this, possible lawsuit. Ask anyone else you know who may have them as their supplier to also do the same. Maybe class action.
Reviewed Dec. 31, 2022
I own a house. **. I do not live in this house. It is a rental house. They put a switch hold on because a tenant did not pay his bill. For 3 weeks we have been trying to get it removed. I have sent everything they've asked. I even received an email stating switch hold removed. Now I have new tenants trying to move in. They went through their provider to transfer service to the address. Cannot turn power on because Direct Energy put the switch hold back on. These people had to cancel their movers and they're about to be homeless because of direct energy. For 3 weeks I have been sending them everything they needed to remove the switch hold prior to renting out the property. I did not want new tenants to have to go through this. It is not right what they're doing. They've blocked my rental house from being rented, They are causing my new tenants to possibly go homeless, They have been sent everything they have asked for over the last 3 weeks.
My deed, my note, they wanted a copy of the previous tenant's lease. They have received everything they need to remove the switch hold. If this is not illegal it should be. The news needs to know about this. The people need to know about this. This is a company that does not care. I have tenants that have nowhere to go because of direct energy. Again direct energy even emailed me and said switch hold was removed after I sent them a copy of my deed to show I own the house and I'm not the one that owed the money. Now they decide to put the switch all back on. They're totally messing up innocent people. That is not right. Today I even tried to find out what my previous tenant owed. I was just going to pay it. Then take them to court to get my money back. They wouldn't even give me that information because I'm not on the account,. So there is no way I can get my new tenants in my house. Wes **
Reviewed Nov. 5, 2022
I think this company is absolutely great. But then again I signed up with Direct Energy through UES. As long as you have some form of broker signing you up, you get a great low price that doesn't move with inflation. My price is fixed and nothing about my bill changed. Can't argue with the results. I usually would never write a positive review about an energy company, but I felt it was necessary to write one since I read all these reviews before signing up with them and I have had nothing but positives to say.
Reviewed Aug. 13, 2022
I signed up for the 2-month free Electricity Plan. I was going over my billing to try and find my 2 free months. Because I had a credit with them thru the TRR Program. I could not find 1 month with a $0,00 on it. I called and spoke with a supervisor. The actual power is the only thing free, not the services or the delivery of the power! Nothing but the Jules used, Not the kilowatts. This is the same for the free weekends plan and any other so-called free plans. So, Do Not Assume that they are free the more that you use, the delivery of that power is charged per kilowatt and the rental of the service to provide the power to your home is charged and the tax on the free power is also charged on your bill.
My bills are around 225-250 a month and for the 2 free months, I was given a $102.00 credit for the power! That is for both months, not each month. SO FYI: They are using bait advertising without transparency of actual billing. Nowadays I guess false advertising, Trap Contracts, and Bait and switch deals are ethical and accepted. Less on Customer Care and Service and more on The Buyer Beware. JUST SAYIN'!
Julie B
Reviewed June 27, 2022
Have been a customer with Direct Energy for years. Never had a problem with them and for the most part reasonable in price. However, I caught an overcharge they have been billing me for the past 2 months, and I called them out on it. At first they were going to refund the amount and I paid my original bill amount. Few days later I receive a text that my electricity is going to be turned off because of a balance I owed. It was the balance they overcharged me for, and are making me pay this amount and then will be credited to my account for the next bill cycle. I should of never been charged to begin with. Now I'm having to pay for their error just so they can credit it back to my account. Makes no sense. They charged me this fee for 2 months without me knowing it. I don't appreciate it. And I will be looking for another electric provider.
Reviewed June 13, 2022
I have a condo that I decided to rent out and the tenants are responsible for setting up their own account. I received a bill under my name from Direct Energy. I contacted them and disputed the account set up and charges and had my tenants set up their own account. When I contacted their office to dispute the charges and set up I was told I would be called back. How can an account be set up without the consent of a person. That never happened and I received another bill. Then I contacted them again and provided them with the account number for my tenants to have the amount owing transferred to them. That did not happen so then I received another bill, called again to be told that this would be resolved and that I would not be charged and that my account would be closed.
Fast forward another month and I start getting calls from their collection agency which would hear nothing I would have to say and said my dispute was denied. If I did not pay by a set date that it would show up on my credit score. This has been extremely frustrating and I am out of pocket with no support to the matter. A person should not have accounts set up without their knowledge, concerns should be addressed. Would never recommend this company to anyone.
Reviewed April 15, 2022
Had their service for 2 years and was treated well. I was set up for paperless billing and auto pay. But when I switched to a different provider, they locked out my account so I could not see my final bill. Then they kept charging my account saying I had not paid. My attached Account was charged multiple times with the 3 months' previous amounts and they kept adding fees for 4 more months. If you are going to force folks to do Online business DO NOT lock the Account. I will not use this service or recommend to anyone because of this practice.
Reviewed April 15, 2022
I received a rejection letter from Direct Energy 11/3/21. They state my Duke Energy account number was wrong. I called 11/4/2021 the phone number provided on the letter to resolve the issue. I was told at that time it could take up to 2 months to switch. I Checked my Duke invoice and my Electric supplier still had not changed. I have spoken to no fewer than 8 people and they are blaming me for not contacting them when I was notified via mail of an account number problem.
I have every name and date of who I have spoken with. I finally got Employee to admit the employee on 11/4/21 who re-entered my account number did not re-enroll my re-entered account number. As we all know rates are higher today and Direct Energy refuses to honor my Enrollment rate in 2021. Follow through is important with Direct Energy if you choose to use them. When our corporate account expires at work I will be switching to another entity. This has soured me towards Direct Energy.
Reviewed March 26, 2022
We purchased a house that had a Direct Energy tankless hot water system lease. We asked the real estate agent to make sure the owners cancelled the lease. During the month we took over the property, we contacted Direct Energy to make sure that the lease would be cancelled, the staff member of Direct Energy stated it could be cancelled. We contacted Direct Energy this past week to confirm cancellation, and they denied the request stating we should have saved the information from the previous agent. We are stuck either paying thousands of dollars to cancel or keep the contract, which we never signed, for four years! We are reaching out to any and all organizations, networks, legal, communities to voice our total disagreement of their policies and practices. We have already reached out to the BBB and their complaints department. There will be more to come.
Reviewed Jan. 14, 2022
Good evening everyone. I normally don't write reviews on electric companies but if I can help someone in regards to making a good decision I will. I am currently with Direct Energy and has just received a pink slip regarding my lights, when in fact I was told I would get a deferred agreement plan. I talked to a supervisor and he heard the phone conversation and refused to give me an ext because of their mishap. Come to find out the deferred payment was offered but it was not applied. Needless to say, a big waste of time.
Then the supervisor offered an ext if I can pay a down payment, well that did not happen either and to make the phone call more uncalled for the supervisor goes into how sorry he is that he can't help. I was very disappointed being that we stayed on the phone for a minute just to get negative results. The reason I am writing this review, is to warn others that they can care less about helping but in fact all about their money, which I do get it but to not help at all is beyond me. Please go somewhere else, perhaps you will get treated better.
Reviewed Jan. 3, 2022
I can't speak for the US branches, but my family has been using Direct Energy Calgary/Edmonton for our business for a while now-- They recently renewed our service at triple last year's rate without obtaining consent, telling us that we were informed by paper mail, despite us opting in for fully online (paperless) communications since the start of our original contract. We tried to navigate the situation to make both parties happy, offering to pay a discounted rate (but still higher than original) but we received no compromises on their end, only pressures to pay the last few months on the new 3x rate. When we refused, they eventually employed a debt collection team to pester us. Stay away from the Albertan branches! No care for customer satisfaction or cooperation.
Reviewed Dec. 5, 2021
Have made many calls about overbilling over estimating on my electricity bill. Received a $260 bill in November when previous bill was $68 and summer bill was highest at $112. A usage of 1,718 Kwh on the monthly bill was reduced the following month to 1,041, a 677 Kwh decrease. Yet customer service was adamant that the 1,718 in usage was actual usage. The daily usage was entered the same amount (59.242) to the third decimal every day except one day was 61.71 (we have smart meters that record usage every 15 minutes). Customer Service just keeps defending bad data or ignoring the issues, and when you finally spend a half hour proving all the information is wrong, they quit the chat, hang up on you, or just flat out say they won't do anything about it. Even a supposed supervisor hangs up.
The energy provider sent them a notice of correction of the bill on the 19th and Direct energy still overcharged my account on the 29th. Usage is shown as the exact same amount to the third decimal point for days and they claim it is actual usage. Recently usage is shown as 59.242 kwh on the weekday and 35.807 on the weekends each week, and they claim nothing can be done to fix that. Meter readings are recorded at over 60,015 one day 58,647 another day and then over 60,100 again the next day. Customer Service says it looks strange, but says they won't do anything about it. Yet the overinflated usage keeps being record.
In July the usage was set to every Sunday was 30.002, every Monday was set at 28.635 and every Tuesday was 33.748 and same pattern for the rest of the days of the week. Somehow the customer is supposed to be confident the data is correct when prior year October and November usage was 597 and 424 Kwh and this year October and November usage are 1041 and 1148.
Reviewed Nov. 11, 2021
One star only because there isn't an option for no star. Today I finally got fed up with the constant harassment calls from this company for "Kenneth R" who apparently owes $176.22 as his "final bill". Somehow my personal cell phone number got into his profile. The supervisor (Margarita) and her "manager" Billy refused to remove my number (from his profile so the company bill collectors don't call me anymore) due to "company policy". Really??? I asked both if this was based upon a Federal, State, County or city laws. They both said, "No, company policy".
So the process, according to them is they must have Kenneth R on the line and he HAS TO AGREE to take MY PHONE NUMBER off his account. I have never even heard about this company and have never done business with any power company by the name of Direct Energy or any others who may have been rolled up in mergers and/or acquisitions. You will love this... I usually work my way up the chain of command until I can find someone who can fix things. Well Billy said he was as far as I could go and he could not resolve the possibly fraudulent issue.
When asked who was the CEO of the company (having been a company CEO in my career I always wanted to know things like this) both Margarita and Billy said they couldn't tell me-again company policy. Really??? I get 2-3 calls a week from this company trying to collect Kenneth's bill. Harassment? If Kenneth (and I'm not saying he did) gave them my phone number on purpose to avoid paying his bill their strategy is to email him ("we have his email address") for approval to take my phone number off his delinquent account. One of the two actually suggested I put my number in the Federal Do Not Call Registry. I have done so 5-10 times.
So this company is right up there with Medicare insurance and car warranty companies who could apparently care less about the DNC Registry. I asked, no, I begged Billy to hang up with me and instruct his collections company to never call me again since the name on the number of Kenny's account was not correct. He couldn't do so. Guess why, yep, you guessed right - "company policy". Soooooooo, based upon the extremely unsatisfactory customer service provided to me (my humble but experienced opinion) I would suggest you move on to evaluate another power company.
Good morning, Jim. Thank you for taking the time to share this important feedback with us. We are terribly sorry for the difficulty you experienced. At Direct Energy we are committed to fraud prevention and detection. We understand the frustration of having your identity stolen. We know that you have spent valuable time and effort to determine the issue, and once we have received the required fraud documentation, we will complete an investigation and assist in resolving any accounts with our company as soon as possible. In order to get detailed information about the documents required, please login at www.directenergy.com/fraud. Please let us know if there's anything else we can do for you by sending us a private message through this reviews platform and we will be more than glad to further assist you. Once again, please accept our apologies. Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 30, 2021
Direct Energy is sucking right now because they can't even tell me how much I owe. They can't find my account. I'm not happy with them. I was told there was something with their computers being all down and messed up. This was last week and they told me they couldn't talk to me this week. I haven't heard from them. I tried to call them and I can't get through because I don't have really good service out here. The rest of the time, Direct Energy is really great. But communication would be a great area to improve on.
Good morning, Judy. Thank you for sharing your experience with us. We are terribly sorry for the inconvenience you experienced trying to reach us. We care for you and we would love the opportunity to help you solve any concerns you may have, please feel free to send us a private message through this reviews platform and we will do our best to clarify any doubt you may have. We look forward to hearing from you soon. Thank you for the feedback. Have a remarkable day! - Sophie / Digital Care
Reviewed Oct. 29, 2021
The bill is good, and the customer service is better. Everything works.
Good morning, Oluwasekemi. We totally appreciate you giving us the opportunity to be your trusted electricity supplier. We will do our best to show you how important you are to us and to always deliver the best experience! Thank you for this amazing rating! May all your days be wonderful! - Sophie / Digital
Reviewed Oct. 28, 2021
I got a better rate from Direct Energy.
Hi Chinar. Thank you for this awesome review! We are thrilled to have you in our family and we're glad to know you have found the best rate to suit your energy needs and budget. We will continue working hard to always serve you in the best way, as you deserve it. Thank you for trusting us! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 27, 2021
I’ve been with Direct Energy for a minimum of 10 years and they've been good. I typically go with what is the lowest fixed per kilowatt. I stay away from variables to keep the bill from fluctuating. Direct's website is user-friendly and whenever there's an outage, I get email and text notifications. The couple of times that I had to speak with customer service because I needed assistance, they were very helpful.
Good morning, Toshiba. We are more than honored and grateful to have your trust and loyalty throughout all these years, thank you for giving us this tremendous opportunity, we hope to continue satisfying your energy needs and continue as your trusted supplier for many years to come. We cherish you and you are a valuable part of our family! Thank you for the wonderful comment! Enjoy your day! - Sophie / Digital Care
Reviewed Oct. 25, 2021
I talked to one of Direct Energy's representatives and he was really resourceful. He knew his stuff and he described everything from the top to the bottom. He was very open, nice, and had a lot of patience. I decided to go with them because they have free weekends. I have kids and they are home on the weekends. I activated Direct Energy's website yesterday. At first, I couldn't get it but I read through the little thing and it said I had to log in as the new user and create an account. I did the set-up and it looked easy.
Hello Cecilia. Welcome to our wonderful family! Thank you very much for choosing us, we're happy to serve you! It is marvelous to know you have gotten the best assistance from our Customer Care Team because we want every interaction to be 5 stars! Thank you for this great rating! Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 24, 2021
Direct Energy's customer service is great. They do what they’re supposed to do. They’re a good company and I have recommended my daughter-in-law to them.
Hi Jacqueline. Thank you for this awesome review! We are so happy having you in our family! There is no better gift than when our customers say that they would recommend us to their family and friends, please make sure to take advantage of the benefit of our Refer a Friend campaign, in which you and your referral friend can earn $50.00 in credit, you will find more information about it at https://www.directenergy.com/texas/refer-a-friend. Thank you so much for choosing us to serve you! Have a lovely day! - Sophie / Digital Care
Reviewed Oct. 23, 2021
I have not been able to go online and pay my bills with Direct Energy. They're doing some sort of maintenance. They said it was gonna be unavailable till the 18th but it’s already the 22nd and I still can’t pay my bill online.
Hello Amanda. Thank you for sharing your experience with us through this review. We apologize for the inconvenience you have experienced regarding the upgrades we're working on. Please try to make your payments through the Online Account Manager, or you can contact us by phone and/or live chat, it will be a pleasure to help you process your payment and resolve any questions you may have. Remember, we are always here for you. Thank you for choosing us to serve you! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 23, 2021
I was on low income then, so Direct Energy helped me get a monthly bill with nothing down. Somebody has been stealing my electricity next door to my house, but I've still been having to pay the bill. All the tech did was put a tag on my thing and it's broken again. They need lockboxes. They need to make sure nobody can take the wire piece thing out so nobody could steal the electricity.
Good morning, Latoya. Thank you for this important comment and feedback. You are an important part of our family and we would love the opportunity to further investigate this matter. Please do not hesitate to send us a private message through this reviews platform, we will make sure to give you the necessary help to resolve this issue. We look forward to hearing from you soon. Thank you for trusting us! Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 22, 2021
There were a lot of outages at weird times when nothing is going on. No rain and the lights would go out, and first thing in the morning when I'm getting the kids ready for school, which is weird. But I usually get a notification within 30 minutes, so that's a plus.
Hello Trenton. Thank you for sharing your experience with us. We are truly sorry for the inconvenience you have experienced regarding the outages in your area. We care for you and we would like to take a closer look at your account and help in any way we can. Please feel free to send us a private message through this reviews platform and we will be more than glad to further investigate this matter. Thank you for the feedback. Best regards! - Sophie / Digital Care
Reviewed Oct. 22, 2021
Direct Energy has a good plan. Their rates are competitive. I have renters and my bill is totaled. It takes two or three days before I can view the bill which gives me each individual resident. I do everything online and if they can get it online to where I can view my bill rather than just the total charge, it would be helpful. Also, I'd like to see my bill about the 1st of the month so I can tell the renters how much their electricity is but sometimes it would be on the 4th.
Good morning, Kathleen. Thank you for taking some time to provide us with this great rating! We pride ourselves on offering our customers some of the most competitive rates on the market, and we're glad to know you have found the best one for you. Regarding the generation of your bill, this will be subject to the reading of your meter, which is performed by the Utility in your area. If there's anything we can help you with, please do not hesitate to reach us anytime, it will be a pleasure to further assist you. Thank you for your trust and loyalty! All the best! - Sophie / Digital Care
Reviewed Oct. 21, 2021
I have a business account and a residential account with Direct Energy, and I consult with them occasionally. The service is fine. The less I need, the better we get along.
Good afternoon, Winston. Thank you for taking the time to share your experience with us. We are more than grateful for your trust and loyalty, and if there's anything we can help you with, please feel free to send us a private message through this reviews platform, we care for you and will always be a pleasure to assist you. All the best! - Sophie / Digital Care
Reviewed Oct. 21, 2021
Getting the service was a quick, easy process. But I've been with them for three months and my last two bills were a little over $400, which I don't understand.
Good afternoon, Altisha. We are truly sorry for the inconvenience you experienced regarding your monthly bills and we are terribly sad to see that we have lost you as a part of our family, if there's anything we can help you with, please do not hesitate to send us a private message through this reviews platform and we will be more than glad to work with you solving any concern you may have. We hope to have the opportunity to serve you again in the future. Thank you for the feedback. Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 20, 2021
I switched to Direct Energy because they were supposed to be cheaper. I am seeing a lower monthly bill in some of my places and Direct Energy has good customer service.
Hello Juwan. Thank you very much for taking the time to rate our service. We are happy to know that you have found the best rate to suit your energy needs and budget, likewise, that our Customer Care Team has treated you in the way you deserve. You are a valuable part of our family, and we want you to know how much we value you in every interaction. All the best! - Sophie / Digital Care
Reviewed Oct. 20, 2021
I was with a company and we started with them with a bill for $70. I have a small apartment and after four months, we started paying 175. It was more than a $100 difference. I called and complained about that, and they didn't do anything. I asked my friend, and he said good things about Direct Energy, so I switched over. Direct Energy's customer service was very good and I will recommend them to different people.
Hello Imad. Thank you so much for giving us a shot! We are so happy to have you onboard, and we will do our best to show you how important you are to us. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for this awesome review! Have a remarkable day! - Sophie / Digital Care
Reviewed Oct. 19, 2021
Direct Energy has done decently since we've been here. We had that huge freeze and most of Texas got knocked out. Our power held on pretty well, so I was pretty happy about that. Then I can go online when my contract’s up, change who I want, and pick what I want. Customer service has always been good. No major issues.
Hello Raymond. We are so pleased to know that we have earned your trust and loyalty since 2016, and we appreciate you sharing your awesome experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are honored to have you in our family! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 19, 2021
I've been with Direct Energy for a long time and they're pretty competitive. When my contract's ending, they always match what I find outside of the company whenever I want to switch. That always keeps me a loyal customer because they're willing to give me much lower rates than what they usually offer.
Hi Sky. We totally appreciate this great comment! It is wonderful to know that over time we have earned your trust and loyalty, thank you so much for that! We appreciate that you choose us every day. We will continue working hard to always provide you with the best care and the best service because you deserve it. Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 18, 2021
I've been using Direct Energy for two years now and the customer service has been good.
Good afternoon, Onyedika. Thank you for trusting us with your home and your energy needs for two years now, we are delighted to know that we have met your expectations and we hope to continue doing it for a long time to come. We love having you in our family! Have a lovely evening! - Sophie / Digital Care
Reviewed Oct. 18, 2021
We've been with another provider for the last 10 years but they're fluctuating a little bit too much for my comfort. I went back to Direct Energy because they had a fixed rate electricity plan that was pretty reasonably priced for a per kilowatt hour. Doing it all online made it pretty easy to set up and taken care of. They were great back in the day and so far, they’ve been fine.
Hi Earl. Thank you so much for giving us a second chance to serve you! We are grateful to have you back, we will do our best to continue taking care of your energy needs for a long time to come! Thank you for this great review! Have a lovely day! - Sophie / Digital Care
Reviewed Oct. 17, 2021
My money wasn't adding up to what I use with another provider. Direct Energy had some good rates and switching over to them went perfectly fine. They made me wait 14 days before the service was switched over which was good for me.
Hello Ieshi. It is wonderful to know that you have chosen us to serve you, thank you very much for your trust. We will do what is in our power to always satisfy you and continue serving you for many years to come. Thank you for sharing your wonderful experience through this rating! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 17, 2021
So far, I have lower bills with Direct Energy.
Hi Gregory. Thank you so much for choosing us since 2018, your loyalty means everything to us! It is awesome to know you're happy with our services, we love having you in our family and we will do what it takes to put a smile on your face! For any further assistance needed, please feel free to reach us anytime, we'll be more than glad to help you out. Thank you for your vote of confidence! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Oct. 16, 2021
I like Direct Energy's price and their customer service is good.
Good afternoon, Joe. It is great to know that you are satisfied with our rates and the service we provide to you. You are very important to us, and we work hard to meet your energy needs and continue to be your trusted supplier for a long time to come. Thank you for this awesome rating! All the best! - Sophie / Digital Care
Reviewed Oct. 16, 2021
I signed up with Direct Energy online and it was easy. I got the free 12 hours plan. They've been great and I haven't had any issues with them up until recently. So now, I would not recommend them. My electricity contract has ended so, they put me on a variable rate plan. All they had done was put a notice on the second sheet of my bill, which I get electronically through logging into my app, that my contract was expiring. And I didn't see that. So, I never re-signed up. The variable rate plan cost me over double what my electricity normally was. Once I got that bill, I called and tried talking to them, trying to figure out what I could do, and they told me that because they sent that form, they wouldn't help me and that they would sign me up for a new contract starting that day, and then my rates would change. So, I was upset.
I reached out to the VP for Customer Affairs and she ended up having somebody from the President's Office reach out to me. The lady told me that they could do that for my bill but she did the math and there was a better plan for me. She put me on a different plan that has now cost me the same amount of money. So, I'm a little frustrated. I plan on calling back the same lady that I talked to from the President's Office to figure out what's going on.
Hello Brandy. We are truly sorry to hear that there was some confusion surrounding your rate. We care for you and we would love to further investigate this matter. Please do not hesitate to send us a private message through this reviews platform and we will work diligently to answer all of your questions. We look forward to hearing from you soon. Thank you for the feedback. Have a lovely day! - Sophie / Digital Care
Reviewed Oct. 15, 2021
Direct Energy’s customer service was good. The reps were very professional and the person who attended to me seemed knowledgeable. I was trying to get the cheapest deal and the price per kilowatt of the Live Brighter 12 plan seemed like the lowest one.
Hello Eder. We love to hear that our customers are receiving amazing customer service, all while saving money on their monthly bills! We sure appreciate you taking the time to share this review, and we look forward to being your trusted energy supplier for many years to come! Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 15, 2021
My last experience with Direct Energy was pretty good and I don't feel like the rates are too high. I haven't been in contact with anyone too much, but I've been receiving emails.
Hello Alonda. Thank you for sharing this great rating with us. We are grateful to have you onboard, thank you for giving us the opportunity! We will do our best to always meet your high expectations. Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 14, 2021
I'm very satisfied with my experience with Direct Energy. I was able to set up the account and it was easy as well.
Hello Sundeep. Thank you for choosing us! We are thrilled to serve you and we will continue doing our best to keep taking care of you and your home for a long time to come! Thank you for this amazing review! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 14, 2021
Signing up with Direct Energy was easy. The rep was able to walk me through everything over the phone. I was at work at the time and I was able to do everything while I was still working. I haven’t had any issues and it's very affordable and convenient. They’re very helpful whenever I call them. I used Reliant the first time I moved into my first apartment and I had the same plan or something similar with a free weekend or free night. However, my bill with Direct Energy so far has been about $20 to $30 cheaper. I'm not sure if it's something I'm doing different or not but I am in a bigger apartment, too. So, I was expecting my bill to be a little bit higher.
Good afternoon, Malik. We are so glad to hear that your enrollment went very smoothly, and we hope you are enjoying the service we provide to you. Thank you for the kind words regarding your customer service experience, as we strive for the best-in-class service on each and every interaction. Thank you for taking the time to submit this review! We will work hard to continue providing you with an awesome experience! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 13, 2021
The experience with Direct Energy has been good so far. They have a free nights plan and I use that a lot. Your electricity is free past 9 PM until 9 AM. If I had any questions, I called the people and their technicians were helpful. I’m not a huge fan of the website though. It’s inconvenient and not very streamlined. You can use it if you want to figure it out but you shouldn't have to try to figure it out.
Good afternoon, Damion. Thank you so much for this nice and fair comment. We totally appreciate having you in our family! It is great to know you have found the best plan for you! We apologize for any inconvenience you may have experienced with our website, with every new app version we are introducing new features and improving existing ones, we hope you'll enjoy the experience once we have updated it. Thank you for trusting us! Enjoy your day! - Sophie / Digital Care
Reviewed Oct. 13, 2021
I've been a customer for quite some time. With each move, I transfer my services with Direct Energy and I’ve been happy with it. Also, I rarely have to contact them but when I do, my problem is solved.
Good afternoon, Ivy. Thank you so much for taking the time to share your awesome experience with us. We totally appreciate the opportunity you're giving us to be your trusted electricity supplier. We are happy having you in our family and we will continue working diligently to always satisfy your energy needs. Thank you for your trust! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 12, 2021
I was with Bounce Energy and it switched over to Direct Energy and we stayed with them. We've been with this electric company for a long time. Before this, I was with Reliant but it came back to looking who had a good rate and I've always enjoyed the customer service that Bounce/Direct Energy has had. The only thing I miss is that when it was with Bounce, there was an incentive for paying on time and you could turn those points in to get gift cards. But comparing customer service, they're more attentive. Anytime my plan is going to expire, they'll send me new rates to pick from, whereas Reliant wasn't so open about it. So, you'd end up paying that high market price. But Direct Energy is good about making sure that I'm set up on a renewal.
Our power goes out less. With Reliant, it used to go out every summer at least once or twice because of heatwave. But with Direct Energy, we don't have any issues, aside from the freeze back in February but everybody got cut off. When it thunderstorms, there are times where the power goes out but not as much and it doesn't last very long. The storm has to be bad. I'm not sure how that works because I know it goes off of the electrical grid but we hardly have any issues with power going out. People report that they don't have power and we still do. Even with the freeze, it took us a while to lose our energy.
I went through a name change and the reps were quick. They told me the process and got me switched over. I have gone through two name changes since I've been with them and those have always been easy. They got it right the first time. I have my payments set up on auto pay so, everything is managed online and I never have to call in, which is nice. Anytime anybody ever posts about looking for new electric companies, I always share my experience with Direct Energy.
Hello Cassandra. Thank you for this excellent rating and comment. We're so glad having you as a part of our family, thank you for staying! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Thank you for giving us the opportunity to serve you! We will continue doing our best to be your trusted electricity supplier for many years to come! All the best! - Sophie / Digital Care
Reviewed Oct. 12, 2021
I went through a company that gave me what my best rates would be and I landed with Direct Energy. They provide good service and everything's going great. I'm moving next month and hopefully, they cover Midtown in Houston. I'm hoping to transfer my services over there.
Hi Abraham. Thank you so much for giving us the opportunity to be your electricity provider! In order to check if we can serve you on your future service address, please feel free to send us a private message through this reviews platform, we will be more than glad to take a closer look at this. Thank you for this awesome review! Have a great day! - Sophie / Digital Care
Reviewed Oct. 11, 2021
We were supposed to renew our contract with Direct Energy in August and they called us four months ahead. But aside from feeling that they were harassing us way too early, they are generally good. They let you know what your bill is going to be and how much you’re using for electric.
Hello Robin. Thank you for taking the time to share this just and fair review. We do make every effort to ensure our customers are aware of their expiration date in an effort to avoid the account moving on to a variable rate. Please accept our apologies for any inconvenience this may have caused. We care for you and we want you to have the confidence to contact us at any time you need us, we will be here for you. Thank you for your trust! All the best! - Sophie / Digital Care
Reviewed Oct. 11, 2021
I spoke with someone when I signed up with Direct Energy and it was a very pleasant conversation. The customer service has been good so far.
Good afternoon, Pat. Thank you for this awesome review! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience and it is wonderful to know you're satisfied with the service we're providing you. Thank you for choosing us! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 10, 2021
I like the plan options with Direct Energy and their service. It’s easy to pay the bills.
Hello Pat. We totally love this review! It is bewildering to know you're satisfied with the service we're providing you and we look forward to the opportunity to continue taking care of you and your energy needs for a long time to come! Thank you for your trust and loyalty since 2016! All the best! - Sophie / Digital Care
Reviewed Oct. 9, 2021
Everything has been good with Direct Energy. Having the app works well. It tracks your energy consumption by day, by month and compared to last year. So, the statistics and the data are very helpful. It's presented well.
Good afternoon, Austin. We are so glad to hear that you are finding our awesome app convenient and simple to use, with every new app version we are introducing new features and improving existing ones. Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 9, 2021
My mother had Direct Energy and her bill was pretty consistent, and so I gave it a shot. I’m loving it. I have several children in my house and Direct Energy had the lowest rate. The few times I have had to call their customer service, it went well.
Hello Mae. You made our day with this awesome review! We totally love having you and your family in our amazing team and we are so grateful for the opportunity you have given us. We'll keep working hard to satisfy your energy needs and continue serving you for a long time to come. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for trusting us! All the best! - Sophie / Digital Care
Reviewed Oct. 8, 2021
Direct Energy has a free weekend power plan which is when I’d be in the house most of the time. I signed up online and it was pretty straightforward.
Good afternoon, Omar. Welcome to our big family! It is wonderful to know you are taking advantage of our free weekends plan, this one offers you the benefit to save some money during weekends, so, we're happy you found the best rate to cover your energy needs and budget. Thank you very much for this great review! We're so proud serving you and we look forward to continuing as your trusted electricity supplier for a long time to come. All the best! - Sophie / Digital Care
Reviewed Oct. 8, 2021
Recently, I lost my job and I was trying to have my payment plan deferred, but I wasn't able to. However, one of the employees helped me with keeping my electricity still connected until the day I got paid. He gave me a few more days to get that paid off. Overall, good customer service.
Hi Emily. Thank you for taking some time out to share this wonderful comment and review! It is amazing to know you have had great assistance from our Customer Care Team, you are very important to us and you always deserve the best attention from us. Thank you for the opportunity you give us to be your provider, we don't take that for granted, and we will continue doing our best to satisfy your energy needs. Have a beautiful day! - Sophie / Digital Care
Reviewed Oct. 7, 2021
Direct Energy has been okay so far. The website is user-friendly as well.
Hello Quinn. Thank you so much for taking some time to let us know how you feel through this endearing review. We are amazed and happy to have you in our family! We are so glad to hear that you are finding our website convenient and simple to use! We will work hard to continue providing you with an outstanding experience! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 7, 2021
We like that after 9 PM, we have free electricity on weekends with Direct Energy.
Good afternoon, Thomas. Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs and budget. Thank you for your trust! Have an amazing day! - Sophie / Digital Care
Reviewed Oct. 6, 2021
The energy bill I was with was taking too much and I saw better plan options with Direct Energy. Now I got lower bills with them. I recently contacted them for an address change and the process was quick.
Hello Nigeria. We are honored to have you in our family, so thank you for giving us the opportunity to be your electricity provider! It is wonderful to know your transfer of service was smooth and easy. We will continue working hard to meet your high expectations and to keep showing you how important you are to us. Thank you for this outstanding rating! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 6, 2021
Setting up for the service was really quick and I didn't have any issues. The guy that signed me up was very knowledgeable. Then somebody called me before I renewed about some new rate and he was very professional. Direct Energy is a really good provider and they give a good rate. I especially like weekends free because my kids are home. They're well-known a well-known energy company. It's not one of those fly-by-night utility companies. You just want to definitely go with them.
Hi Ericka. You made us happy with this endearing review! We love knowing that you have had great assistance from our Customer Care Team. Thank you so much for trusting us with your home, we are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We're thrilled to hear that you are saving money every month, and we look forward to the opportunity to serve you for many years to come. Best wishes to you and your family! - Sophie / Digital Care
Reviewed Oct. 5, 2021
Customer service is easier to reach and they're a lot more informative. However, when I called last time and their computers were down, the rep asked me to call back. It would have been nice if she had called me back.
Good afternoon, Jacqueline. Thank you for giving us your trust and loyalty since 2010, that means the world to us! We would like the chance to improve on any less than satisfactory experience you may have had. If there are any outstanding questions or concerns, please feel free to send us a private message through this review platform. We would love any chance to show you we care. Thank you for this providing us with this important feedback! We're happy serving you since 2010 and we look forward to continuing doing it for a long time to come! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Oct. 5, 2021
I like the website because I like to check out what's going on with my bill and see how much it’s gonna be so I can plan ahead. My daughter and son also have Direct Energy and they're very pleased with it.
Hello Sharon. Thank you very much for this great review! It makes us very happy to know that we have the opportunity to serve you and your family, thank you very much for your trust. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for being part of our family! All the best! - Sophie / Digital Care
Reviewed Oct. 4, 2021
Direct Energy is better than the other company I had before and pissed me off, so I switched. I would just like a phone call or something which will tell me my contract is gonna expire soon so that I can get my contract renewed to assure that I keep getting the best price that I can get.
Good afternoon, Sharlisa. We highly appreciate you for taking the time to share this wonderful review with us. We are so grateful to have you in our family since 2015, thank you so much for your loyalty! Please notate that we send out renewal notices approximately 45-60 days prior to the expiration of the current contract. For TX customers such as yourself, an end of terms notice will be included with your bill. The notice includes the expiration date, along with several renewal offers and a couple of options for accepting a renewal. If you need any assistance regarding this matter, please do not hesitate to send us a private message through this reviews platform and we will be more than glad to help you out. Thank you for choosing us! We hope this has been helpful! Please take care and be safe! - Sophie / Digital Care
Reviewed Oct. 4, 2021
We've had Direct Energy for 2 years as of August. They've done good.
Hi John. We appreciate you being a loyal customer with us! Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. One of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”! Thank you for choosing us! Have a wonderful day! - Sophie / Digital Care
Reviewed Oct. 3, 2021
I ended up switching over to Direct Energy because my friend had a Direct Energy that had free nights, which is something that I really need because that's when I usually do a lot of things anyway. Customer service is unlike the other company that I had. Their reps were able to help me.
Good afternoon, Madina. It is great that you chose us to be your trusted electrical supplier, thank you very much for that, we will work hard to satisfy your energy needs. Thank you very much for trusting us and letting us into your home, we will always take care of you. Thank you for this amazing rating! All the best! - Sophie / Digital Care
Reviewed Oct. 2, 2021
I love Direct Energy. It's been very good so far. I had CenterPoint before and the two services are night and day. Direct Energy's prices and customer service are a lot better.
Hi Chris. We are so happy having you in our family! Thank you so much for your preference! We care for you and we highly appreciate the opportunity to serve you, we will continue doing our best to always meet your high expectations. We want every interaction to be 5 stars! Thank you so much for this awesome review! Have a lovely day! - Sophie / Digital Care
Reviewed Oct. 1, 2021
Direct Energy is fine and their customer service is all right. But I wish I could find a lower plan. My bill just started being like $200 and that's too high for me because I'm in a small one-bedroom apartment. I asked about a fixed-rate plan and they said they didn't have that available.
Hello Terranicka. We are concerned to know that you are not satisfied with your current rate and your bills, we greatly appreciate having you in our family and we're grateful to have your loyalty since 2014, so we would love the opportunity to take a closer look at your account and help you find the best rate for you. Please feel free to send us a private message through this reviews platform and we will make sure to set the best deal for you! We look forward to hearing from you soon. Thank you for the feedback. Please take care and be safe! - Sophie / Digital Care
Reviewed Sept. 30, 2021
My daughter referred me and she got a referral bonus. Direct Energy is good. Go for it.
Good afternoon, Candice. Thank you so much for giving us the opportunity to be part of your home! We are truly honored to serve you and your family! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends, so thank you for doing it! We totally appreciate this great rating! Have a wonderful start of the week! - Sophie / Digital Care
Reviewed Sept. 29, 2021
Their customer service was very responsive and readily available. The only issue I have is I feel like my credit card information has been compromised, although it could just be something to do with an update of my phone. Other than that, Direct Energy is pretty secure. I like the way that it shows online or through the mail that a bill was due and it was easy for me to access payments and make a payment over the phone. Also, they really helped me out during this pandemic, especially when I was really affected by the shutdown. I live in a medical center and I'm a healthcare professional. They were really understanding of my situation with my always being cut and working remotely from home.
Good afternoon, Cierra. Thank you very much for sharing your great experience with us. We care a lot about you and want you to feel safe with us. Please be advised that we maintain high-security standards and only you, as the account holder, can access your account and make changes/updates to it. So please don't worry, you are safe with us. If you want to update any account information, please feel free to send us a private message through this reviews platform and we will be more than glad to help you out. Thank you for your trust and loyalty! Have a beautiful day! - Sophie / Digital Care
Reviewed Sept. 28, 2021
We had POLO Energy and we had to put money on that thing every other day. I told my husband, "You're spending more money this way than you would if you had a monthly bill." That's why we went with Direct Energy. My husband is doing good with it and he likes it. You don't have to worry about monitoring the light or worry about getting an alert or that the balance is low. My husband can just be comfortable. This way is a whole lot better. We're enjoying the service and it is what they told me it would be.
Hello Evelyn. Thank you so much for giving us the opportunity to be your trusted electricity supplier! It feels great to know you and your husband are satisfied with the service we're providing you. Thank you for choosing to be part of our family, we will take care of your home and your energy needs. We highly appreciate this endearing review! Have a beautiful day! - Sophie / Digital Care
Reviewed Sept. 27, 2021
I called in and I got a better rate with Direct Energy. Also, the person that I talked to was very personable and knowledgeable.
Good afternoon, Nicole. We are so joyful to know you're satisfied with our services and with our Customer Care Team. Thank you so much for trusting us with your home and your energy needs since 2004, you are a fundamental piece in our team. For any further assistance needed please feel free to reach us anytime, we'll be more than glad to talk to you, we are honored to serve you! Please take care and be safe!
Reviewed Sept. 26, 2021
I have changed three homes since I've been with Direct Energy and the bill is always consistent. I never have a problem. Customer service is always on point so I don't have any complaints on Direct Energy.
Hello Sonya. Thank you so much for this awesome comment and rating! We love to know that you have had great assistance from our Customer Care Team and we're really happy to make you happy about our service. Thank you for choosing us and for staying! All the best! - Sophie / Digital Care
Reviewed Sept. 25, 2021
I was a previous customer of Direct Energy, which was how I heard about them. The reps are okay and I have no complaints.
Hello Lathenia. Thank you very much for taking the time to rate our service. It's amazing to have you in our family and we're really happy to know you're satisfied with the service we're providing you. We have noticed that your account is currently in a variable price product, which can change based on the market conditions. We invite you to send us a private message through this review platform so we can discuss the lower options available for you, we will make sure to set you the best deal! We look forward to hearing from you soon. Thank you for trusting us! Have a remarkable day! - Sophie / Digital Care
Reviewed Sept. 24, 2021
Direct Energy should get me a lower rate for being such a loyal customer. I’ve been with them for 20-something years and I’m satisfied with their service.
Hi Gary. Thank you so much for choosing us since 2011, we highly appreciate having you in our family! Your loyalty means the world to us! If you want to discuss the current rate options we have for you, we ask that you send us a private message through this review platform, we would love any chance to show you we care. We will continue working to keep serving you for many years to come! Thank you for your trust and loyalty all over these years! Best wishes to you and your loved ones! - Sophie / Digital Care
Reviewed Sept. 23, 2021
From the initial registration, everything looks good with Direct Energy.
Good afternoon, Bharath. Thank you so much for taking some time out of your busy day to share this awesome review with us. It feels amazing to have you in our family and we totally appreciate your trust in us. Please take care and be safe! - Sophie / Digital Care
Reviewed Sept. 22, 2021
My experience with Direct Energy has been okay. Their reps have been pretty professional and they're always very helpful when I ask questions. But sometimes I'd get an answer that's not true with them trying to be polite and friendly. They would reassure me things that aren't necessarily true or a scenario that's a one-off that they can't guarantee. But as far as electricity service, it's been fine.
Good afternoon, Eniscia. Thank you for taking some time to let us know how you feel. We totally appreciate having you in our family and we apologize for any dissatisfaction caused in any of our interactions, you are a really important part of our family, so we would like the chance to improve on any less than satisfactory experience you may have had. If there are any outstanding issues, we ask that you send us a private message through this review platform, we would love any chance to show you we care. Thank you so much for trusting us. We look forward to continuing as your electricity provider for many years to come! All the best! - Sophie / Digital Care
Reviewed Sept. 21, 2021
Direct Energy is a good company. Everything was taken care of in a timely manner. Everything was good. I liked that it was easy for me to maintain my service and get a new service put on for a different residence.
Hello Kimberly. Thank you for this endearing review! We appreciate you giving us the opportunity to serve you and your family. For any assistance needed, please feel free to contact us anytime, it will be a pleasure to help you out. Thank you for your trust! Have a remarkable day! - Sophie / Digital Care
Reviewed Sept. 21, 2021
Direct Energy's kilowatt is lower than any other one. Also, they helped me with everything when I was moving.
Good afternoon, Rosa. Thank you for this endearing review. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. We care for you and we will continue serving you the way you deserve. Thank you for trusting us! All the best! - Sophie / Digital Care
Reviewed Sept. 20, 2021
Using Direct Energy has been really good. But lately, the energy bill went way up. That may make me shop around for rates. But it's only this last bill that is way up there.
Hello Glenda. Thank you for taking the time to share this review. Counting on your loyalty since 2006 makes us very happy, so thank you very much for choosing us and giving us the opportunity to serve you ever since. We hate to hear that your bill is more than what you anticipated. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. Please feel free to send us a private message through this review platform and we will be more than glad to assist you. Thank you for the feedback. Please take care and be safe! - Sophie / Digital Care
Reviewed Sept. 20, 2021
The very first time I signed up, I was a little unsure. The rep did a really good job and she explained the best she could but I just didn't fully understand what I was signing. Then I switched to a different contract -- I had free nights and I switched over to free weekends -- the rep, Sebastian, was super sweet. He explained thoroughly. The only time I was a little annoyed was I called this morning before I talked to Sebastian. His phone just cut out and I couldn't hear him when he was trying to assist me and the call dropped. But it wasn't his fault, it was more the phone just wasn't working.
Hello Angela. Thank you so much for taking some time out of your busy day to share with us your great experience. We love to assist you and we are honored to have you as a part of our team. We are committed to continuing to work hard to take care of you and your home. Thanks for this opportunity! Please take care and be safe! - Sophie / Digital Care
Reviewed Sept. 19, 2021
Direct Energy is less expensive than what I have used in the past. I've been using it and it has been great.
Hi Anthony. These type of comments really excites us, because they show that all our efforts are worth it! Thank you very much for sharing with us how you feel, it is wonderful to be part of your home! Thank you for choosing us, it is our pleasure to serve you! Have a lovely day! - Sophie / Digital Care
Reviewed Sept. 18, 2021
I called to transfer my service over and the customer service reps were excellent. I like Direct Energy's 12-hour plan, the free-from 9:00 pm to 9:00 am.
Hello Latracie. Thank you so much for this endearing review. It is wonderful to know you had great help from our Customer Care Team, you are an important member of our family and we want each of your interactions with us to be fantastic! We're really glad to know you have found the best plan that suits your energy needs and budget. For any further questions or concerns please feel free to reach us anytime, it will be a big pleasure to assist you. Thank you for trusting us! Have a wonderful day! - Sophie / Digital Care
Reviewed Sept. 18, 2021
I have done some recent price shopping and Direct Energy might be a bit more expensive than what I could probably get. But I really like the smoothness of the website and having automatic payments and the free nights. Also, they had the most cost-effective price.
Hi Pauline. We value your loyalty and preference, and we are happy to know that you are satisfied with the service we're providing you. We are excited to continue serving you for a long time to come. Thank you for share your experience with us! All the best! - Sophie / Digital Care
Reviewed Sept. 17, 2021
Everything is good. I'm happy with Direct Energy. I've got two people with them already.
Hi Maria. Thank you so much for choosing us to serve you! We are really grateful to have you in our family and it's always a pleasure to assist you. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for this awesome review! Have a beautiful day! - Sophie / Digital Care
Reviewed Sept. 16, 2021
My experience was good once I looked at Direct Energy's rates. One thing that was beneficial was the free nights.
Hello Kemis. Thank you for this great rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. Thank you for your trust and loyalty! Have an amazing day! - Sophie / Digital Care
Reviewed Sept. 15, 2021
Whenever my call drops, the reps don't call back. Also, I recently moved and my prices have been going up and up as the months kept going. Other than that, it’s fine. I recommend Direct Energy.
Good afternoon, Morgan. Thank you for taking the time to share this important comment. You are really important to us and we would love the opportunity to take a closer look at your account and help with any concerns you may have, so please feel free to send us a private message through this review platform and we will be more than glad to further assist you. If you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. For more information about this please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for trusting us! Have a great day! - Sophie / Digital Care
Reviewed Sept. 14, 2021
Direct Energy's customer service has been great.
Hello Lauren. We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience and we highly appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! We are more so privileged so have your loyalty since 2014! We will continue doing our best to keep serving you for many years to come. Be safe! - Sophie / Digital Care
Reviewed Sept. 13, 2021
Everything with Direct Energy has been so good, so far.
Good afternoon, Moises. We are so pleased to know that we have earned your trust and loyalty since 2015! Thank you for choosing us to serve you, that means the world to us and we are honored! Thank you for this amazing rating! All the best! - Sophie / Digital Care
Reviewed Sept. 12, 2021
The enrollment with Direct Energy was pretty good and fast. The service is good.
Hello Brittney. Welcome to our big and fabulous family! We are so happy because you chose us, and we will not miss the opportunity to show you at any time that we care and that we are here for you! Thank you for this awesome review! Have a lovely day! - Sophie / Digital Care
Reviewed Sept. 11, 2021
I switched houses. So, I disconnected Direct Energy's service and reconnected at another place. That just happened like a month ago, and the process was super easy. It went nicely. Direct Energy has been great. Rates have been good.
Hi Cole. Thank you for sharing your experience with us, we are glad that your transfer of service was carried out quickly and easily. We appreciate having you as a part of this amazing team and we will always serve you in the best way possible. Thank you for giving us your trust! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Sept. 10, 2021
It seemed Direct Energy had the best offer. But I was disappointed that when I re-signed up, I was not offered the same promotions that a new person signing up could get, like how Direct Energy is offering the Amazon gift cards for signing up. I wasn't allowed to get that since I was already previously with them. They didn't offer any assistance or any other options. Also, I didn't like how I was set up. I signed up on a certain date. And then I got a notification saying I still needed to sign up. It was unaware where it was saying that it had not taken effect, but I'm getting emails saying it has. When I spoke to someone, they said that it has. So, it's not on the same page. And I do not know what is going on.
Hi Felicia. Thank you very much for letting us know how you feel. We apologize for not having offered you any promotion or incentive when renewing your plan, we would love to take a look at your account and see the options we have available to you, so please send us a private message through this review platform and we will be more than glad to search the best way to solve your concern. Thank you for the feedback. Please notate that if you recommend our service to a friend or family member, and they enroll as a new customer, please make sure to take advantage of our Refer a Friend promotion. Both you and the new customer can earn a $50 credit! Please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. We care for you and we look forward to hearing from you soon and show you we care. All the best! - Sophie / Digital Care
Reviewed Sept. 9, 2021
I call on my phone and make a payment with my card. It goes through within a few minutes. I like it.
Hello Aurelio. It is so nice to know you're happy making your payments smooth and easy through the phone, remember that the option is also at your disposal to make your payments through your Online Account Manager at https://www.directenergy.com/account/bills-payments/pay-bill. We have noticed that your account is currently enrolled in a variable price product and this may vary (up and down) based on the market conditions. We would love the opportunity to help you set the best deal for you, so please send us a private message through this review platform and we will be thrilled to further assist you. Thank you for this great rating! Have a beautiful day! - Sophie / Digital Care
Reviewed Sept. 8, 2021
Direct Energy's rates have been consistent.
Good afternoon, Charles. Thank you for sharing your great experience with us. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions and a world-class customer experience. We have noticed that your account is currently enrolled in a variable price product, so we invite you to send us a private message through this review platform and we will be more than glad to help you find the best plan tailored to suit your energy needs. We'll be waiting for you. Thank you for being part of our family! Take care! - Sophie / Digital Care
Reviewed Sept. 8, 2021
Direct Energy put me in a 12-month contract, and they said that when the 12 months end, then we'd go with variable instead of fixed. I asked them about the senior citizen offer because my husband and I are past 60. They said they didn't have that to offer. I have asked about discounts and specials. The only thing they can give is if someone stays in the contract for 12 months, then they might see a difference in their kilowatts. When I do talk to the people from Direct Energy, they show empathy and sympathy. I have not ran into anyone being rude and not understanding of what we all are going through. The only reason why I did a contract was because I did appreciate the customer service of the lady who persuaded me to do a contract.
Good afternoon, Cathy. Thank you so much for your loyalty since 2003, we are really happy to have you in our family! Please notate that your account is currently enrolled in a variable price product and this may vary (up and down) up to once a month based on the market conditions, does not have a contract, and does not depend on us. We invite you to send us a private message through this review platform so we can work with you and help you find the best plan to suit your energy needs and budget. We will make sure to set the best deal for you! We look forward to hearing from you soon. Thank you for this amazing rating! All the best! - Sophie / Digital Care
Reviewed Sept. 7, 2021
I transferred my service to my new apartment. It was pretty easy. Also, the reps were nice. I can see my use by breakdown, so the website is very useful. I'm satisfied with everything.
Hi Jong. Thank you very much for this amazing rating and comment! It is wonderful to know you're satisfied with the service we're providing you because you are really important to us, so we will continue giving our 110% to always serve you the way you deserve! Thank you for your trust! Please take care and be safe! - Sophie / Digital Care
Reviewed Sept. 7, 2021
Direct Energy's website was really user-friendly. Enrolling with them was quick, easy, and mostly online. Aside from that, my deposit was cheaper than anywhere else that I've been. I would tell my friends to sign up.
Hello Debra. Thank you so much for this positive feedback. We're so glad having you as a part of our family. Thank you for choosing us! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. If there are any outstanding questions, we ask that you send us a private message through this review platform, we would love any chance to show you we care. Have a wonderful day! - Sophie / Digital Care
Reviewed Sept. 6, 2021
Direct Energy had the free nights. Also, it has been simple and easy to use. Hopefully, it’s better than the ones I’ve had.
Hello Trevor. We are so grateful to have you in our family! Thank you so much for giving us a shot! Our Direct Energy family is the most important thing and we will take care of you and your energy needs. Thank you for this amazing review! Have a lovely day! - Sophie / Digital Care
Reviewed Sept. 6, 2021
Setting up everything with Direct Energy over the phone was pretty quick and there was no deposit. But I was expecting my bill to be a little lower than what it came out to be. They were also supposed to give me $50 for the referral of my neighbor and I didn’t even get that.
Good afternoon, Michael. Thank you for taking the time to share your experience with us. We apologize for the inconvenience you have experienced. Your feedback is really important to us, because it help us to improve every day. We care for you and we would love the opportunity to take a closer look at your concern and help in any way we can. Please feel free to send us a private message through this reviews platform and we will work diligently to serve you the way you deserve and help you clarify your doubts about your bills and the refer a friend promotional credit. We look forward to hearing from you soon. Have a beautiful day! - Sophie / Digital Care
Reviewed Sept. 1, 2021
I had a salesman come to my door and he was pretty good about explaining everything. But my first bill came in and it's a lot higher than what I was usually paying. They've been giving me the runaround yesterday so I told them I would get back with them and see who I can speak with about my bill.
Good afternoon, Arnold. Thank you for taking the time to share this important comment with us. We care for you and we would love the opportunity to take a deeper look at your account and help in any way we can. Please send us a private message with a brief description of your concern and we will work diligently to provide you all the information needed. We look forward to hearing from you soon. Thank you for the feedback. All the best! - Sophie / Digital Care
Reviewed Aug. 30, 2021
I switched to Direct Energy and have been with them for one and a half months. To get a discount, I get direct payments so I don't get late on the payments.
Hello Jose Luis. Welcome to our awesome family! Thank you so much for giving us a shot! We will work hard to meet your high expectations. If there's any assistance you might need, please feel free to reach us anytime, we will do our best to show you we care. Thank you for this great review! Please take care and be safe! - Sophie / Digital Care
Reviewed Aug. 29, 2021
Whenever I renewed my contract, the people that assisted me have been a great help in giving me the best rate or explaining all the plans and which one would be best for me. And if something was wrong with the system or I can't make my payments, I'm always able to make it over the phone. So it has always been a smooth transition. Also, Direct Energy saves me more money.
Good afternoon, Jennifer. We are so pleased to know that we have earned your trust and loyalty since 2012, thank you so much for your preference! We are so glad to hear that every time you reach us, you have the attention you deserve and that you're saving money every month, you are an important member of our family and we look forward to the opportunity to serve you for many years to come. Have a great weekend! - Sophie / Digital Care
Reviewed Aug. 28, 2021
I get good service from them. Their reps help me out a lot.
Hi Vanessa. Thank you very much for this great comment! One of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”! Remember that for any assistance needed you can always contact us and we will be more than glad to help you out. Thank you for trusting us since 2011! Please take care and be safe! - Sophie / Digital Care
Reviewed Aug. 27, 2021
I'm very happy with Direct Energy. My service doesn't get turned off. They're very quick to pull my money out of my account.
Hello David. Thank you for taking the time to share your awesome experience with us. It feels amazing to know you're satisfied with our services. We work hard to meet expectations like yours, and we’re thrilled to hear we hit the mark for you. We have noticed that your account is now on a variable rate plan, with rates subject to change month to month based on market conditions. Please get in touch with us by sending us a private message through this review platform, o that we may review your options for a lower fixed-rate plan. We look forward to hearing from you soon, and we wish you a wonderful day! - Sophie / Digital Care
Reviewed Aug. 26, 2021
Being with Direct Energy has been great. They worked with me when I needed help during COVID. They continue to work with me if I'm late on a bill. They let me know pretty much everything. My other provider was Green Mountain and they would shut my lights off without even telling me I had a disconnection notice. Also, I wouldn't receive a bill from them for months. I would always have to call them and figure out how much I owed. Direct Energy is a lot better. They just send me an email.
Hi Troy. It is wonderful to know you're happy with the service we're providing you. Thank you very much for giving us the opportunity to be your trusted electricity supplier, we will do our 110% to continue providing you the best service ever! Thank you for this great rating! We love having you in our family! All the best! - Sophie / Digital Care
Reviewed Aug. 25, 2021
Our interactions with the reps have been good.
Hi Maegan. Thank you for this nice comment! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience and we totally appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Enjoy your weekend! - Sophie / Digital Care
Reviewed Aug. 24, 2021
Direct Energy used to give me really good prices. Right now, it is too high so I'm going to do solar. Other than that, this is a good company. I never have a problem about any service.
Good afternoon, Maria. Seeing that we have your loyalty since 2005 makes us proud and very happy, we would hate to lose you! We show that your account is currently enrolled in a variable price product, so we would love to help you find the best plan for you. Please do not hesitate to send us a private message through this review platform and we will definitely help you set the best deal ever! We'll be waiting for you. Be safe! - Sophie / Digital Care
Reviewed Aug. 23, 2021
The service with Direct Energy has been pretty good. They helped me out pretty nice. The last time I checked my bill, it was 76. It might be at 87 right now. It’s a lot better because with the other company I had, it was 300 something a month. I'm pretty happy overall.
Hello Ricardo. Thank you so much for this awesome review! We are really grateful to know you choose us to serve you, welcome to our big family! We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had to earn a 5/5 Star Rating. If there are any outstanding issues, we ask that you send us a private message through this review platform, we would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. We will do our best to take care of you and your energy needs for a long time to come! Have a lovely day! - Sophie / Digital Care
Reviewed Aug. 22, 2021
Direct Energy's service is awesome.
Hello Cynthia. We are so happy to know you found our services awesome, thank you so much for trusting us. We care for you and we will work diligently every day to meet your high expectations and continue serving you the way you deserve. We have noticed that you're account is currently enrolled into a variable price product, we would love the opportunity to help you find the best plan to suits your energy needs and budget, please feel free to send us a private message through this review platform and we will definitely help you find the best deal! We look forward to hearing from you soon. Please take care and be safe! - Sophie / Digital Care
Reviewed Aug. 20, 2021
Direct Energy was offered in my complex. They have always been great and I’ve never had a problem with them.
Hello Monica. We are truly grateful to have you on our team. Thank you for giving us the opportunity to serve you the way you deserve. We will continue doing our best to make you happy! We have noticed some important information about your rate price, we would like to further discuss these details with you, please send us a private message through this review platform and we will be more than glad to help you out. We'll be waiting for you. All the best! - Sophie / Digital Care
Reviewed Aug. 19, 2021
I was using CenterPoint, and their pricing was way high. I was paying almost 19 cents per kilowatt hour. I like Direct Energy's pricing. The bills stay pretty constant. They honor their contract, and I'm very comfortable with them. We get a call for renewing the contract and I tell them what I want. It's about a two-minute call. Working with Direct Energy cut my bill in half. I have a lot more money to spend. I've got good service and I'll continue using them.
Good morning, Eugene. Thank you for your trust and loyalty! It feels amazing to know you're satisfied with the service we're providing you. We are so happy to have you in our family and we will strive every day to always provide you with the attention you deserve. We have noticed that you're currently enrolled in a variable price product. Please be advised that a variable rate may vary (up and down) up to once a month based on the market conditions and does not have a contract. We would love the opportunity to work with you and help you find the best plan that suits your energy needs and budget, please send us a private message through this review platform and we will be more than glad to help you set the best deal! We look forward to hearing from you soon. Have a beautiful weekend! - Sophie / Digital Care
Reviewed Aug. 18, 2021
I couldn’t get good information on other companies (it was hard to get through) like I did with Direct Energy. I spoke to someone who explained everything really good. He was very friendly and informative, and I felt comfortable with the fixed plan. It seemed reasonable and affordable. All in all, I was happy with everything and I would refer Direct Energy to friends.
Hi Velma. This awesome review made our day! Thank you so much for choosing us to be your trusted electricity supplier, we're so happy to have you in our family! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for giving us a shot! Have a remarkable weekend! - Sophie / Digital Care
Reviewed Aug. 17, 2021
I've been with Direct Energy before, and their customer service was good. This time, they had a better rate, so I switched back and although not drastic, there was a drop in my bill. Every penny counts.
Hello Matthew. Thank you very much for this great rating! We are thrilled to have you as a part of our family and it is wonderful to know you found the best plan to suit your energy needs and budget. We care for you and we will continue working hard to meet your high expectations and to continue serving you for many years to come! Thank you for your trust! Please take care and be safe! - Sophie / Digital Care
Reviewed Aug. 16, 2021
I’m not happy with the rates going up. It was at a reasonable pace from September to December, and it was okay with me before, but now, I see it just keeps rising. I talked to Direct Energy and there was nothing they could do. They told me I could get a flat pay rate of 147 every month, but if my bill is gonna be $100 or $98, I'm still gonna pay the 147. I wanna hold on with it, but it still keeps rising and we don’t have plenty of people living here. It was about 10 of us living here, and six less. It’s just four of us and everybody's working. Nobody is home, so I can’t imagine why it got so high.
Good morning, Maudlyn. Thank you so much for taking the time to leave us this important feedback. We hate to hear that your bill is more than what you anticipated. We would love an opportunity to review your plan and usage to make sure that you have the best fit for your needs and budget. The free weekends offer can save our customers a significant amount of money if the majority of the usage is during the weekend hours. Please don't hesitate to send us a private message through this review platform. We want to help you understand the charges and bill, and adjust your plan, if necessary. Thank you Maudlyn, and we hope to hear from you soon. Enjoy your weekend! – Sophie / Digital Care
Reviewed Aug. 15, 2021
The signup process is straightforward. But then it's not very clear to the consumer how the electricity is distributed and what is the actual cost for them. For them to have, “Okay, this is the basic rate, and the charges will be so-and-so if you consume 500 kilowatts, 1000 kilowatts, or 2000 kilowatts,” that does not match with the actual base rate and the delivery charges, so it’s very confusing. Most of the time, they charge more to deliver the electricity than what is consumed by the consumer. Then the customer service is just reading what's on the contract. It doesn't help me understand, as a consumer, what my consumption is. Nonetheless, I would still recommend Direct Energy.
Good afternoon, Ravi. Thank you for this lovely review! We are so pleased to know that we have earned your trust and loyalty since 2015, thank you so very much for that! We would like the chance to improve on any less than satisfactory experience you may have had. If there are any outstanding issues, we ask that you send us a private message through this review platform and we were more than glad to help you out. We would love any chance to show you we care. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Sophie / Digital Care
Reviewed Aug. 14, 2021
I liked the plan that Direct Energy had. They just got my email address wrong and there at the beginning, I wasn't getting my bills. But that's fine now. My name is easily misspelled.
Hi Darin. Thank you for this positive feedback. We are really grateful to have you as a part of our family. We apologize for any inconvenience experienced regarding your email address, and we're glad to know it was fixed. For any further assistance needed, we ask that you send us a private message through this review platform and we will be more than glad to help you out. Thank you for your trust! Have a great start of the week! - Sophie / Digital Care
Reviewed Aug. 13, 2021
The signup process was straightforward and quick. The website was easy to navigate. Direct Energy has been good.
Good afternoon, Oluwatobi. Thank you so much for choosing us to be your electricity provider! We are really happy and we will work really hard to make your experience the best. We love to take care of our family! Thank you for giving us a shot! Please take care and be safe! - Sophie / Digital Care
Reviewed Aug. 12, 2021
Direct Energy is good and I like its price.
Hi Danny. Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. Thank you for choosing us to serve you! All the best! - Sophie / Digital Care
Reviewed Aug. 11, 2021
I had another service before and it was much higher. Direct Energy's service has been good.
Hello Heather. Thank you so much for giving us the opportunity to serve you since 2015, your trust and loyalty mean the world to us! It is very comforting to know that we have managed to satisfy your energy needs and we will continue giving our extra mile to continue as your trusted electricity supplier for a long time to come! Thank you for this amazing review! All the best! - Sophie / Digital Care
Reviewed Aug. 10, 2021
The website is pretty easy to use. I got it to where it’s already logged me in and I just get right in and see how much I owe or how much light I've been using. Also, the bill every month is not so high.
Good afternoon, Jeamise. Thank you for sharing this great review with us. It is wonderful to know you find our website practical to use and simple, we will continue doing our best to meet your high expectations. Thank you for choosing us to serve you the way you deserve! Have a beautiful day! - Sophie / Digital Care
Reviewed Aug. 9, 2021
I liked the free nights that Direct Energy offered, so I went with them. I signed over the phone and my experience with their reps was good. I also talked to several representatives at different points of time from Direct Energy and that went pretty well, too. But when the free nights didn't make sense to me anymore, they told me about the different rates they had and I ended up going with that one just because of how their rep put it. Other than that, they have not let me down yet in terms of their service. I also have their thing on my Apple phone and it's pretty easy to use.
Hello David. Thank you for taking some time to share your great experience with us. We highly appreciate your loyalty since 2019, thank you for your vote of confidence. We will give a 110% to satisfy your energy needs and to continue serving you for many years to come! Thank you for trusting us! Have a wonderful day! - Sophie / Digital Care
Reviewed Aug. 8, 2021
I like Direct Energy. From the very beginning, they were the original power company here in the neighborhood and I have not had any issues with them. So, I stayed with them. I also tell my friends that whenever I look at new contracts and new pricing, Direct Energy is generally better than anyone else’s pricing in the area.
Hi Marcia. Thank you for this positive feedback. We're so grateful to have your trust and loyalty since 2015! Having you in our family is one of our biggest treasures! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Thank you so much for this awesome review! All the best! - Sophie / Digital Care
Reviewed Aug. 7, 2021
Direct Energy was one of the last ones standing since the freeze and my signup experience with them was easy.
Good afternoon, Will. Thank you so much for the opportunity to serve you! We are thrilled to have you as a part of our big family and we will work hard to provide you the best experience ever! Thank you for this great comment and for giving us your trust! Have a great start of the week! - Sophie / Digital Care
Reviewed Aug. 6, 2021
I have a month-to-month contract with Direct Energy and I went with them because of the amount per kilowatt that they offered. I signed up online, then they called me, and it was easy.
Hello Alicia. Thank you so much for choosing us to be your trusted electricity supplier! We are happy having you in our family! If there's anything we can assist you with, we ask that you send us a private message through this review platform and we will be more than glad to help you out. Thank you for this great review! Have a nice day! - Sophie / Digital Care
Reviewed July 30, 2021
At the beginning this company seemed ok. Wasn’t that great of a deal on the cost though. Signed up for two years and they stuck me with 3. After making all payments on time at the second to the last payment due they sent me an urgent email to pay my bill on the day it was due. I did so and they took out two payments. That’s ridiculous. I talked to Judy in the “President’s office” and she rudely replied “ I don’t know why you would make two payments”. So at the end of the contract their customer service to a great paying customer declined to poor and couldn’t care less. Would not use them again. Took them over two weeks to get the money back into my account.
Good afternoon, Mona. Thank you for taking the time to share your experience with us. We wouldn't have wanted you to feel this way. Your feedback is very important to us and if there's anything we can do to regain your trust in us, please send us a private message through this review platform, we will do our best to address all pending concerns. Thank you for the feedback. Once again, please accept our apologies for any inconvenience this may have caused. Please take care and be safe! - Sophie / Digital Care
Reviewed July 28, 2021
The experience with Direct Energy has been good but it’s about to be two months since I’ve had them and I’ve never paid my electricity bill. I keep calling and the reps keep telling me that I’m going to get it tomorrow or next week but I still haven’t gotten anything from them. I have the app too and every time I go and check, it says that I don’t owe anything. There’s no bill.
Good afternoon, Jazmin. Thank you for taking the time to share this review and important comment with us. We apologize for the inconvenience you may have experienced with your first bill. Our records indicate that the balance on your account is currently zero dollars. Your first bill will be generated within 30-45 days from the account activation date. If there are any outstanding issues or concerns, we ask that you send us a private message through this review platform. We would love any chance to show you we care. Thank you so much for your time and for the feedback. All the best! - Sophie / Digital Care
Reviewed July 27, 2021
Direct Energy's service was installed really quickly. The signup was very good, too.
Good afternoon, Dossie. It is wonderful to know that your enrollment was fast and easy. Welcome to our big family! Thank you so much for giving us a shot! We will do our best to meet your high expectations and always serve you the way you deserve! Thank you for this amazing review! Have a lovely weekend! - Sophie / Digital Care
Reviewed July 26, 2021
Our landlord recommended Direct Energy to us. They provided for our area so we chose them for that reason. We've only had them for a couple of months, but we've been pleased so far.
Hi Abby. Thank you so much for giving us the opportunity to serve you, we totally appreciate your trust! We care for you and we're happy to have you as a part of our big family! Thank you for this beautiful review! Please take care and be safe! - Sophie / Digital Care
Reviewed July 25, 2021
Getting signed up online was fine.
Hi Levi. We appreciate you taking the time from your day to leave us a review. We are so pleased to learn that it was easy to sign up online! Our customers' satisfaction means everything to us. We see that you rated us 3 out of 5 stars. We would like the chance to improve on any less than satisfactory experience you may have had. We want every experience to be “five stars”! If there are any outstanding issues, we ask that you send us a private message through this review platform. We would love any chance to show you we care. Or if this rating was selected in error, please know there is an option to change your star rating. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Sophie / Digital Care
Reviewed July 24, 2021
Direct Energy gave me what I wanted when I picked them. I’m satisfied with the service.
Hello Gerald. You made our day with this awesome review! Thank you for choosing us since 2015, we celebrate your trust and loyalty! It is amazing the feeling by knowing that you're satisfied with our services, we will continue doing our best to continue serving you the way you deserve for many years to come! Enjoy your weekend! - Sophie / Digital Care
Reviewed July 23, 2021
I had a personal representative come when I signed up and everything was smooth. But they told me that my bill was gonna be in the 90 and right now, it's 135. The rate keeps on fluctuating.
Good afternoon, Joelita. Thank you so much for taking some time out of your day to share this nice review with us. Please notate you are on a fixed-rate plan and as long as your contract is active, your rate will not change. I highly recommend you to check some save energy tips at https://www.directenergy.com/learning-center/energy-efficiency/25-energy-efficiency-tips that way you can reduce energy usage while you are not at home and you can also you may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. We hope you find this information useful. Thank you for the feedback. Be safe! - Sophie / Digital Care
Reviewed July 22, 2021
It's been good with Direct Energy. The process to get it started was a lot easier and our dealings and interactions with them are better than what we had.
Hi Noah. It is wonderful to have you as part of our big family! Thank you very much for choosing us and betting on us, we will always do our best to satisfy you and continue serving you for a long time to come. It's great to know that we are counting on you, you can count on us! Thank you for this awesome review! Have a lovely day! - Sophie / Digital Care
Reviewed July 21, 2021
I had a 1-year contract which provided me with a decent fixed rate. After the contract expired, I was billed on a "variable" rate, however, that rate was not actually variable based on availability (as it is supposed to be), but based on a steady price increase of about .05 cents per kwh every month. While the company did send me a notice that my contract was about to expire, they did not tell me that they would consistently increase my fees unless I would extend, to where I am paying now double the amount that I would be paying to my utility provider directly or most other energy suppliers, adding up to an extra $250 more over the last 12 months. Requests for a refund of the overcharge were responded to by stating that their business practice was not in violation of regulatory agency's guidelines, however, I can't stand businesses taking advantage of their customers and I will not do business with them again.
Good afternoon, Karen. We are sorry to hear about the confusion that occurred with your rate. We certainly never want our customers to be surprised at the rate they are paying, nor do we want to transition a fixed-rate account to a variable rate unexpectedly. For these reasons, and as required by law, we send out end-of-term notices to any account that has a fixed-rate contract expiring within the next 30-60 days (the requirements on when the letters must be sent vary by state). The end of terms notice would have included the expiration date of the current contract, instructions on how to renew into another fixed-rate contract (either by phone, chat, or via your online account), and the important disclosure that states if we do not hear from you by the expiration date, the account will automatically move to the month to month, variable rate pricing. Our goal is always to operate as transparently as possible and in the best interests of our customers.
We regret that you had a less than outstanding experience surrounding your renewal, but we look forward to the privilege of working with you and regain your trust in us. If there are any outstanding issues, we ask that you send us a private message through this review platform, we would love any chance to show you we care. Again, we thank you for your time. We look forward to the opportunity to be your electricity supplier again in the future. Kind regards! - Sophie / Digital Care
Reviewed July 21, 2021
Getting get signed up with Direct Energy was pretty simple. I've had their service for six years and just renew online. Their rate is okay.
Good afternoon, Kevin. We are so pleased to know that we have earned your trust and loyalty for over these years, and we appreciate you sharing your experience with us. Thank you so much for choosing us and giving us the wonderful opportunity to serve you as you deserve. You and your family are important to us and we appreciate your vote of confidence. All the best! - Sophie / Digital Care
Reviewed July 20, 2021
We did the setup over the phone and they got it set up really easy. The customer service was really good and so far, the rate has been amazing.
Hello Tyler. We love knowing that you have had great assistance from our Customer Care Team during your enrollment process. We always strive to provide an excellent customer experience and we totally appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Thank you as well for choosing us to serve you! Have a beautiful day! - Sophie / Digital Care
Reviewed July 19, 2021
Their application is very convenient. I can go and see whatever services there are. But their price should be competitive with other companies.
Hello Reza. Thank you for this great review and comment. We are heartbroken knowing that we will be losing you as part of our family, we would love to know if there is anything we can do to regain your trust in us and to continue as your trusted electricity provider, if so, please feel free to send us a private message through this review platform, we care for you and we will do our best to have you back with us. We look forward to the opportunity to serve you again in the future. Best wishes to you and your family! - Sophie / Digital Care
Reviewed July 18, 2021
The person that set me up with Direct Energy was very efficient. That's what I really liked about him. He was very direct with what I would be receiving and what to expect and he was also kind. I really enjoyed the experience of signing up with him.
Good afternoon, Adriana. Thank you very much for taking some time to share your awesome enrollment experience with us. We are really happy to know you received the attention you deserved and that the process was nice and smooth. We are really grateful to have you in our family, thank you for giving us the shot! We will continue working and doing our best to be your trusted electricity supplier for a long time to come! All the best! - Sophie / Digital Care
Reviewed July 17, 2021
My bill comes out a lot cheaper with Direct Energy and working with them has helped me save money.
Hello Abraham. We totally appreciate this great comment! It is awesome to know you have saved some money with us, Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. We hope to have the opportunity to serve you for many years to come! Thank you for choosing us! All the best! - Sophie / Digital Care
Reviewed July 16, 2021
I had service with Direct Energy in the past as well, so I just went back to them when I wanted to restart the service. I liked the simple way they explained how the billing works. The pricing structure was very easy to understand compared to other energy companies. So even if some of the others have lower pricing, they made it so confusing to understand what the final bill will look like compared to Direct Energy, that I decided to just stick with them even if it's a little more. I at least know what I will be paying for. I have a business line with them as well. And with the business connection person I have reached out to and the person who helped me, she's excellent. I'm happy. Get a connection from Direct Energy. Simple and straightforward.
Hello Rahul. Thank you very much for this amazing review! It feels awesome to know that you are happy with what we offer you and we will continue to put you as our priority, to always give you our best attention and first-class service. Thank you for choosing us again, we will take care of you and your energy needs! Please take care and be safe! - Sophie / Digital Care
Reviewed July 15, 2021
I've been working with Direct Energy people and looking at the energy usage, bills and percentages. I've been very happy with them. We had an agent assigned to the church account. And I would talk to her depending on how often we renewed. I was in the energy business as far as natural gas, and I knew where natural gas prices were going, figured out that electricity follows the natural gas prices in Texas because that is what produces most of the electricity. And I was always happy with the information I got and the price we got from them. I researched them for residential with other providers here in Houston, and their rates were competitive. Doing business with them was easy. I switched. And I've been with them ever since. I recommend them all the time. I've recommended them to both residential and commercial folks because they've been great for me.
Good afternoon, Cicero. Thank you for this awesome feedback. We're so glad having you as a part of our family, thank you for staying since 2015! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. We highly appreciate your trust and loyalty! Have a wonderful day! - Sophie / Digital Care
Reviewed July 14, 2021
Everything has been great. Direct Energy has taken care of everything.
Hi Omar. You made our day with this endearing review! Thank you for letting us know how you feel about the service we're providing you, you are a priority for us and we work every day to satisfy your energy needs. Thank you for being part of this amazing family! Be safe! - Sophie / Digital Care
Reviewed July 13, 2021
I've been using Direct Energy for a while and I wouldn't look around. When I upgraded it, I went back to a plan. I did it because it was easy. I thought Direct would be higher because I was off a plan, so I decided to go back to one.
Good afternoon, Randy. We are extremely happy to have your loyalty since 2014, thank you very much for your trust! It is great that you have found the best plan for you and that you are satisfied with our services. We will keep working hard to always meet your high expectations. Have a remarkable day! - Sophie / Digital Care
Reviewed July 13, 2021
I liked Direct Energy's price. I definitely would recommend them to other people, and I already did.
Good afternoon, Allan. Thank you so much for this endearing review! We are so proud to know you are happy with the service we're providing you. We are thrilled to have you as a part of our family, thank you for staying! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great weekend! - Sophie / Digital Care
Reviewed July 12, 2021
My mom already had Direct Energy and they offer pretty cheap rates. They’re doing a good job.
Good afternoon, Ashlynn. Thank you very much for this amazing review! We are so excited and grateful to have the opportunity to serve you and your family! Thank you for giving us a chance, we will do our very best to continue as your trusted electricity supplier for many years to come! Please take care and be safe! - Sophie / Digital Care
Reviewed July 11, 2021
I liked the free nights and weekends. Everything looks good.
Hi William. Thank you for this great review! It is wonderful you have found the best plan that suits your energy needs and budget. Thank you for giving us a shot! You are an important member of our family and we are glad serving you! Have a lovely day! - Sophie / Digital Care
Reviewed July 10, 2021
So far, so good. A couple of times last year, I had to check with Direct Energy, then after I signed the contract, it was good since then.
Good afternoon, Gaurav. Thank you for this important comment and rating. We apologize for any inconvenience you have experienced in the past, and we're glad that things are working just fine now. Thank you for your trust in us, we are so happy having you in our family! All the best! - Sophie / Digital Care
Reviewed July 9, 2021
Signing up with them was a real simple process. I love the rates. The app is wonderful. It's not a complicated app and I enjoy it. I can look day to day and see my usage.
Hello Richetta. Thank you for taking some time out of your busy day to leave us this astonishing review! It is wonderful to know you are taking advantage of our awesome app and the most competitive rates in the market! Thank you so much for your trust and loyalty since 2017, your preference makes us better every day! We care for you and we will continue giving our 110% to serve you the way you deserve! Please stay safe! - Sophie / Digital Care
Reviewed July 8, 2021
I came over through Bounce Energy and the transition was pretty smooth. Direct Energy has decent rates.
Hi Joe. Thank you for staying with us! We are thrilled to have you as a part of our family! It is awesome to know you have found our rates affordable and we will continue working diligently to satisfy your energy needs and budget for a long time to come. Thank you for this great review! All the best! - Sophie / Digital Care
Reviewed July 7, 2021
Direct Energy had a cheaper price. I've had their service for a couple of weeks now and everything seems to be good. Everybody seems to be really nice too. I'm happy with my service. The electricity has stayed steady and hasn't gone off on me.
Hello John. We are more than grateful for the great opportunity you give us by selecting us, you are part of our big and fabulous family, and we will do everything in our power to keep you satisfied and happy with the service we provide to you. Thank you so much for choosing us as your trusted electricity provider! We are happy serving you! Thank you for this awesome review! Best wishes to you and your family! - Sophie / Digital Care
Reviewed July 6, 2021
We used Direct Energy for a year and their customer service was great. But we changed a couple of weeks ago because their rate went up significantly at the end of our year. Everybody's looking for the best price available.
Good afternoon, Claudia. Thank you so much for taking the time to provide us this great rating! Although, we are truly sorry to know we have lost you as a part of our family. We hope to have the opportunity to regain your trust in us and to be your trusted electricity supplier again in the future. We care for you and we would love to have you back with us. If there's anything we can do for you, please feel free to contact us anytime, we'll be thrilled to hear back from you. Thank you for trusting us and for letting us enter your home! Please take care and be safe! - Sophie / Digital Care
Reviewed July 1, 2021
Direct Energy is efficient and quick. They were on it when we asked for a date. We got the free power on weekends. It's very important for my wife because that's when we usually get cleaning and we're usually home.
We are so delighted to have you as a part of our family, Edgar. Glad to know that you found the best plan based on your lifestyle so you and your wife can take advantage. We are here for you at any time! - Zoeh / Digital Care
Reviewed June 30, 2021
Direct Energy claimed they had a lower rate. I haven't seen it yet. I’ve only been with them for about a month and a half. Also, their reps were professional and knowledgeable.
Hi Fred, welcome to Direct Energy we are glad to have such a great customer like you. We are pleased to know that you had a great experience with our team. We highly recommend you to check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce the usage during the summer/winter months. If you have any questions feel free to contact us at any time. Have a great day! - Zoeh / Digital Care
Reviewed June 29, 2021
I changed my plan because I changed managers and the process was good.
Hi Tesla. Thank you for taking some time to leave us this kind review! We are so joyful because you gave us the opportunity to serve you, and we will work hard to always make you happy and continue taking care of you for a long time to come. Thanks for choosing us! Be safe! - Sophie / Digital Care
Reviewed June 28, 2021
I've been happy with everything I've had so far with Direct Energy. It’s all been a good offer. Their service is great. I never had any issue with it. Every time I need something, they're there. They answer the phone and they're prompt.
Good afternoon, Alfredo. We are happy if you are happy! Thank you for this awesome review! It's great to know that since you chose us in 2018, we have managed to meet your energy needs, and show you how important you are to us! Our greatest goal is to serve you as you deserve! Thank you for giving us the opportunity to be your trusted electricity supplier, we hope to continue being so for many years to come. All the best! - Sophie / Digital Care
Reviewed June 27, 2021
My overall experience with Direct Energy has been fine. I've never really had to reach out which is a good thing.
Hello Jennifer. It is awesome to know you feel good about our service, we're really grateful to have you in our family since 2019, your loyalty means the whole world to us!
If there's anything we can help you with, please do not hesitate to contact us anytime, we would love any chance to show you we care. Thank you for trusting us! We appreciate this great rating! Best wishes to you and your family! - Sophie / Digital Care
Reviewed June 26, 2021
Direct Energy should make sure that we've got a grid that's going to hold up 'cause what we went through in February was not good.
Good afternoon, Mr. M.! Thank you for taking some time out of your day to share this important comment with us. We are truly sorry for the bad experience you had back in February with the rolling blackouts or rotating outages, these are systematic and are meant to help bring balance to the supply and demand of electricity in the market. Rolling blackouts are typically the last step in a series of emergency procedures after a power supply shortage is detected in the market.
We understand the frustration of the situation at that time and hope that this will not happen again in the near future. Nevertheless, we appreciate the feedback and the opportunity that you give us to serve you day by day. Remember that for any further questions or concerns we'll be here for you, and it will be a pleasure to help you at any moment. Take care and be safe! - Renee / Digital Care
Reviewed June 25, 2021
With Direct Energy, it's a set rate payment plan and the usage is awesome, the way they rate it and the free hours that they give you. So I'm loving it. I appreciate it and I like it so far. My experience with their reps has been professional and straight to the point. They were very articulate and nice. They were also eager to help.
Wow, Tracie, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Your comments mean a lot to us and lets us know we’re on the right track! Glad to know that you are loving the rate that you got with us. Have an amazing day! - Zoeh / Digital Care
Reviewed June 25, 2021
I just set up a new account with Direct Energy and everything's been fine so far. They've done a good job.
Hello, Anthony! Thank you for leaving this nice review. We are glad to know that you are enjoying the service so far and would love to welcome you to our family. We hope to get the chance to serve you for a long time. Best regards! - Renee / Digital Care
Reviewed June 24, 2021
The billing is really confusing when the statements are divided, so I have to hunt each statement down by the month. I would get multiple bills right away. They usually combine the bills and I have to separate them. I'm doing extra work to figure out my monthly statement. So I don't like how they structure the payment thing for that. I was late one day for the payment and they said I had everything due within two days of the following month. How they did it was really shady. So I was not too happy about that. The billing has been really wacky. I haven't been happy with it.
Good afternoon, Natalie. Thank you so much for taking some time to provide us this important feedback. We would love the opportunity to take a closer look at your account and help in any way we can. If there are any outstanding issues, we ask that you send us a private message through this review platform, or please contact us at any time through any of our communications channels:
The Facebook team at https://www.facebook.com/directenergy/The Twitter team at https://twitter.com/directenergy
Or through our Live Chat department at www.directenergy.com.
We would love any chance to show you we care. Again, we thank you for your time. We look forward to continuing as your electricity provider for many years to come! - Sophie / Digital Care
Reviewed June 24, 2021
I moved houses and what made me stick to Direct Energy was that they moved the service quickly. There were no ifs, ands or buts. I was grateful for that. There was an issue because they have my name wrong and still haven't fixed it. But other than that, they do have really good customer service people. I just renewed a contract with them.
Twitter: https://twitter.com/directenergy
Chat at: www.directenergy.com
Stay safe and have a lovely day! - Renee / Digital Care
Reviewed June 23, 2021
I asked around and got Direct Energy. I've had this company for four years and I'm happy.
Hello, Mshindi! Thank you for taking the time to write this review. We are glad to have you in our family since 2018 and we hope to keep accumulating more years to provide you the service that you deserve. Best regards! - Renee / Digital Care
Reviewed June 23, 2021
With the Evergreen plan, energy usage at night was free, and it met my expectation. It might be helpful if Direct Energy can make it easier to find out the status of outages, if there are any, whether it's by website or text alert.
Hello Deborah. Thank you very much for this important comment. We totally understand your concern regarding the status of the outages, and we are really glad to help. In that case, it is recommended that you please contact the local Transmission and Distribution Utility provider Centerpoint in your area at 1-800-332-7143 or through their website www.centerpointenergy.com/en-us/, as they are responsible for all disconnections, reconnections, and maintenance/upkeep on electric equipment (poles, lines, transformers, meters, etc.). We hope you find this information useful. Remember that for any further assistance we'll be here for you. Thank you for your trust and loyalty since 2014! Kind regards! - Sophie / Digital Care
Reviewed June 22, 2021
Direct Energy had the best deal per kilowatt-hour. The sign-up process was flawless and seamless. I did a month-to-month thing. My first bill with them was cheaper by $2.32 per kilowatt-hour and it was pretty significant.
Good afternoon, Patrick. We totally appreciate your time and effort to share this incredible review! We are inspired and happy to know you have found the best deal with us! Our greatest commitment is to meet your energy needs and we will keep doing our best to continue being your trusted supplier and always serving you as you deserve. Have a beautiful day! - Sophie / Digital Care
Reviewed June 22, 2021
One of the greatest things that they have is they have different plans and different things for different people. Their specials are nice. My program is the free weekends. But the website is a little glitchy. Logging in could be an issue and sometimes the page kind of freezes. It does what it's supposed to, though. Overall, everything is going on fine.
Hi, Nelson! As you said, we do have different plans and options available for you. We want our customers to experience the best service when it comes to their energy needs and I am glad to know that you have found the plan that best suits you! We are happy to have you in our family and we will keep working hard to improve our website so you can have a better experience. Thank you for the feedback. And have a wonderful afternoon! - Renee / Digital Care
Reviewed June 21, 2021
We tried Direct Energy and never left. At first, we had the free weekends deal and that was what sold me to the company. The times that I called, they were really helpful. I also used the Direct Energy website a couple of times. I usually call or go to the app, which is really convenient. I use it to monitor everything and compare things month to month and what I spent at this time last year.
Hello Benjamin. Thank you for this endearing review! It's great to know that you feel satisfied and happy with our services. We will continue working to serve you in the best way and providing you with the best service and the best experience on each interaction. We care for you and we are here to meet your high expectations. Enjoy your weekend! - Sophie / Digital Care
Reviewed June 21, 2021
I called and the rep wasn't very helpful. The biggest deal is when they don't speak English and they're extremely hard to understand. The language barrier needs to be worked on. Also, I was told there's only one plan available.
Twitter: https://twitter.com/directenergy
Chat at: www.directenergy.com
Have a great day! - Renee / Digital Care
Reviewed June 20, 2021
I liked the rates and plans that Direct Energy had. No other offers had what I was looking for. Everything was done online and the website was simple to use. They're a lot cheaper and I’m satisfied.
Hello, Miguel! This is a very nice review and we would like to thank you for it. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. It is great to know that you found the best plan options that suit your energy needs. Thank you for your trust in us. Have a great day and a happy 4th of July! - Renee / Digital Care
Reviewed June 20, 2021
We had them in our apartment for about 15 years and it was an excellent experience. We were very pleased. I lost my husband a month ago and since I moved from our apartment, I also use Direct Energy now. Their customer service is great. They were right on point. I was going to move into one apartment, but I couldn't stand that smell. So I had to call them and transfer it from that apartment to across the way there. They were so understanding and really helpful.
Hello, Dawanda! From Direct Energy, we would like to take the time to share with you our deepest condolences for your recent loss. I can only imagine how hard it must have been, but thank you for letting us the chance to help you with your electricity requests and for keep trusting in our service after all this time! We hope to have the opportunity to keep making your life a little bit easier when it comes to your energy needs. We appreciate this great review that you wrote us. Best regards! - Renee / Digital Care
Reviewed June 19, 2021
I signed up with Direct Energy and the two-month free energy 24-hour plan was part of the deal. I've had Direct Energy for two years and it's been a great service.
Hello, Christopher. Your plan choice to come back is great! We are really glad to know that you decided to give us a chance to serve you again. It is nice to have you in our family, thank you for your trust in our service. We will do our best to always meet all your expectations. Thank you for writing us this review and have a lovely day. Enjoy your Holiday! - Renee / Digital Care
Reviewed June 19, 2021
They offered free nights and weekends. I was really interested in two different plans and they showed me the better price. There were small issues here and there, but the company was able to help me rectify or explain the issues and I never had an issue with them. So far, so good. I'm very content with my experience.
Hi, Hugo! You have no idea how wonderful is to know that you found the best plan to suit your energy needs and budget. And that we had the opportunity to rectify your previous issues. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and an incredible customer experience. Thank you for letting us the chance to serve you and also for this great review! Have a lovely day. - Renee / Digital Care
Reviewed June 18, 2021
I like Direct Energy better than my previous provider. They have better rates and promotions. They also have way better customer service. I've recommended them to family and friends, and they liked them.
Hi Carol. We are so delighted with this review! Thank you so much for your trust and loyalty since 2009! Having you in our family is the best reward for our hard work, and we will keep giving a 110% to satisfy your energy needs and budget and to continue being your trusted provider for a long time to come. Thank you for trusting us and recommending us to your family and friends, that means the world to us! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at: https://www.directenergy.com/refer-a-friend. Thank you for your preference! All the best! - Sophie / Digital Care
Reviewed June 18, 2021
I’m very happy with Direct Energy. Everything is good and easy. Worry about your other bills. You won't have to worry about this one.
Hi, Elizabeth! Thank you for taking the time to share this review with us. It makes us very happy to know that you are enjoying your service and that you don't have to worry about your bill with us, our goal is always to provide the best service possible and it looks like we are achieving that goal with you. Best regards! - Renee / Digital Care
Reviewed June 17, 2021
I contacted somebody over the phone and he did a really good job. He was really nice. It was really fast. It was my first apartment and first time getting a light bill in my name, and Direct Energy walked me through everything. It was pretty good. They are the most affordable out of the ones that I've seen. There was a discount if I signed up with autopay. They also added a discount for protection services. If there was a power outage or shortage in electricity, they offered that as well. My bill has been pretty affordable, even with the Texas heat and having to have the air on. It's very good. They emailed me about anything going on with my account. They have a good mobile site that's easy to use.
Hello Mario. Thank you for taking some time out to give us this great rating and comment! We love knowing that you have had great assistance from our Customer Care Team and that everything with your account and the service you've been provided, is making you happy. We always strive to provide satisfaction for our customers, and we will continue doing our best to make it so. We totally appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Thank you so much for giving us a shot! Be safe! - Sophie / Digital Care
Reviewed June 17, 2021
My mom had Direct Energy and she was comfortable with it. When I moved into my first apartment back in 2012, I just went ahead with them and I haven’t had any problems. I'm loving it. The representatives were very helpful with providing different plans that were beneficial for me. At one point in time, I had the free weekend plan as I have a son who is at home on the weekends. Now, I'm on the 12-month year plan.
Good afternoon, Maresha! It is absolutely wonderful to know that you have trusted your electricity service to us for over eight years. We hope to keep collecting more time with you and we are really happy to know that you found different plan options that can fit your needs. We really appreciate this kind review you wrote us. Have a lovely day, be safe and take care! - Renee / Digital Care
Reviewed June 16, 2021
The customer service of Direct Energy was good. However, they should update their app. When I transferred, 'cause I just moved to a new home from my apartment, the app took forever to upload the new surveys and it would freeze and not show the right information for a while.
Hello Esteban. Thank you for the great review! We apologize for the inconvenience you experienced with the app, with every new app version we are introducing new features and improving existing ones. Keep in mind, you may use a desktop and/or mobile browser to log into the online portal to review and update account information. Thank you for the feedback. Remember that we'll be here for you, in case you need any assistance from us, it will be a big pleasure to help you out. Please take care and be safe! - Sophie / Digital Care
Reviewed June 16, 2021
The setup was done online and it was effortless. The website was manageable. Also, they didn't have any hidden charges. Paying bills from the app is not as easy as it is online, though. It kept telling me that autopay is not set up.
Amazing feedback, Rachael. Welcome to Direct Energy. We are so grateful for your positive feedback and we apologize since you didn't have a positive experience with our mobile app, please clear the data and cache for your device. If you are having the same issue, feel free to send us a private message. It will be a pleasure to help you. Have a great day! - Zoeh / Digital Care
Reviewed June 15, 2021
I saw that their plans would work for me so I tried it. I signed up online and the website was very easy to follow. The steps were there already. My plan is cheaper than what I used to pay before and the service has been very reliable so far.
Good afternoon, Manuel. We are so happy to know you found the best plan to suit your energy needs and budget. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. Thank you for the opportunity to serve you as you deserve! And thank you for this awesome review! All the best! - Sophie / Digital Care
Reviewed June 15, 2021
The rating for my area was the best with Direct Energy. The rep of Direct Energy was also very good. I also like that I was without less power than anybody. Everybody of my relatives was out of power and I wasn't.
Hi Bobby, we are so pleased to know that you got the best deal for your area and about the great experience with our team. Our main goal is to satisfy all your needs. Best wishes. - Zoeh / Digital Care
Reviewed June 14, 2021
I would recommend Direct Energy to others. They have a great service and easy setup online.
Hi Blanca, we are honored to know that you are having a great experience with us. Thank you for entrusting us with the care of your Energy and for taking a moment to recommend us to others. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/ Have an amazing day! - Zoeh / Digital Care
Reviewed June 14, 2021
I talked to a representative when I signed up and the process was smooth sailing. It's worth giving them a shot.
Hi Michael. Thank you so much for trusting us your home and giving us a shot to serve you! We are truly happy to have you in our big family and we will do our best, day by day, to cover your energy needs and meet your high expectations, in order to continue as your trusted electricity supplier for many years to come! Thank you for this stupendous review! Best wishes to you and your family! - Sophie / Digital Care
Reviewed June 13, 2021
Direct made moving pretty easy. I don't think it even cost anything. Also, they're better than the last one I had, which was Gexa.
Hi Eamon. We're so delighted having you as a part of our family! Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. If there are any outstanding issues or concerns, we ask that you send us a private message through this review platform or contact us through any of our communication channels: Facebook https://www.facebook.com/directenergy / Twitter https://twitter.com/directenergy / Chat: www.directenergy.com. We would love any chance to show you we care. We want every experience to be “five stars”! Thank you for choosing us! Have a lovely day! - Sophie / Digital Care
Reviewed June 12, 2021
The overall functionality and reliability of the service are pretty good. We've had outages every now and again, but not extended. I renewed with them online and the website was easy enough to use.
Amazing feedback, Robin. We are happy to know that you found the functionality and reliability of our services. We appreciate that you renewed your contract so we can help you with your energy needs. Whenever you have a power outage you can report or check the status through the website at www.oncor.com. Have a great day! - Zoeh / Digital Care
Reviewed June 11, 2021
The service has been okay. Direct Energy is a pretty good company.
We are so grateful for your positive feedback, Indira. It's our goal to provide exceptional and honest service always. We are here anytime you need it. Have a great day! - Zoeh / Digital Care
Reviewed June 10, 2021
At first, it was pre-paid and Direct Energy had a good rate. And then, I moved to a contract thing. But here lately, my rate has went up, so I have been shopping around, only because it has went up more than it should have. The reps said that as far as my rate, that's the best they could do and that they appreciate me being there a long time. Direct Energy should take into consideration the longer that the customer is there. When you're dedicated to a company, they should show some kind of appreciation to you. I understand we're paying for services. It's like being at a job. They should give you an evaluation, and if you never miss a payment, give you some kind of incentive to stay. Because there are a lot of electric companies that call you, wants you to move to them, and have cheaper rates.
Also, I get on my app, but sometimes it's hard to even get on it. There have been times when I couldn't even pay my bill on the app. And then when I call in, I give them my phone number and it wouldn't pull up my account either. Sometimes when I call, I can't understand them. I try to work with that. But other than that, it has been fine. They say that they do what they can. So, I just go along with it.
Good afternoon, Misty. Thank you for taking the time to let us know how you feel. We care for you and we want you to be happy about the service you've been provided and we are truly sorry if we missed the mark sometimes.
We would love the opportunity to work with you and help you find the best rate that suits your energy needs and budget. We ask that you send us a private message through this review platform or contact us through any of our communication channels: Facebook https://www.facebook.com/directenergy / Twitter https://twitter.com/directenergy / Chat: www.directenergy.com. We would love any chance to show you we care and serve you the way you deserve! We look forward to hearing from you soon. Thank you for trusting us! Kind regards! - Sophie / Digital Care
Direct Energy Company Information
- Company Name:
- Direct Energy
- Year Founded:
- 1986
- State/Province:
- TX
- Country:
- United States
- Website:
- www.directenergy.com