TriEagle Energy Reviews

I needed one of several accounts turned off but I did not have the account number. Chris was very helpful in locating the correct account and scheduling the turnoff on the date I required. He was very patient and kind.

The customer service rep (E. **) in TriEagle's chat helped me compare electric programs and understand all the different fees and charges and greatly shortened the anxiety ridden amount of time I have spent in the past trying to ferret through company comparisons.

Cristopher ** was super helpful when using the chat feature to change my service address. They were able to provide crucial info that was needed for me to confirm the service address and the replies were fast.

I was helped by Estuardo ** to renew my services and find a good plan. He was helpful and explained what I needed to know. He found me a plan close to the one I already have. Very professional and fast.

I am in the process of buying a house and Tri Eagle does not provide to the new property. I chatted with Estuardo ** and he assured me that due to moving, we will not be charged for a termination fee. He also assisted in getting me a Credit Letter showing history of on time payments and tenure with the company to assist with my new service at the new house. Estuardo ** was very quick, helpful, and polite.

Estuardo was very knowledgeable about my situation and assisted me swiftly.

Great customer service, have been a customer for 2 years going to 3 and have been pleased with their prices. Christopher ** was very patient and answered all my questions for my renewal.

Our family switched to TriEagle Energy approximately 10 years ago. Started and remains a great service provider at a fair price and we have renewed more than once.

I have been with TriEagle for 5 years, love the transparency and service, Christopher ** helped me this year with ny renewal, great service. Answered ALL my questions, was very patient with me! Thank you!

Cristopher ** was very helpful and patient with all my questions and concerns.

Your deposit for your service will be stolen. The postal workers know that TriEagle issues refunds in cards with no security questions for activation. I lost $330 because Tri eagle refuses to safeguard deposits.

Agent was very helpful and was able to get me the credit that was being offered for renewing. The credit was being offered only if you called but I went and chatted with agent. He was able to give me the credit. Thank you.

Gabriel did everything correct, fast and smoothly. Helped me with getting a new plan that fits my household. Customer service and company plans are amazing and excellent all in one.

Yeyson ** and Kathya AMAZING and easily helped me out with the chat box. It was simple and smooth and I love my electric provider greatly. Best experience in my years of needing a provider. Thanks to these two people for their great help today.

Diana and Estuardo were both efficient and helpful with my questions. Diana helped me with my billing statement issue and Estuardo helped me choose the right plan once my current one expires. They’re awesome!

TriEagle was an easy company to work with and had comparable pricing to other big companies. Yeyson ** helped me cancel the service when were moving out of their coverage area and it was quick and easy online via chat.

The chat with Eduardo went smoothly and helpful. He answered my questions and fulfilled the task asked of him. He made sure to relay back to me all information needed or given. I responded promptly to my messages.

The representative was very helpful and thoughtful of my needs. He wasn't pushy is trying to have me sign up for something that would not be useful for my household. The rates quoted were on par with the current industry.

I have had a great experience with TriEagle customers service esp. Gabriel E. On Christmas Day! I like having a fixed rate and knowing on average what to budget for energy needs. I would rec. to family.

I found a new energy provider, so I wanted to cancel my current contract with TriEagle. When I called to cancel, they said I had to call on the exact day that my contract expired to cancel, to not get charged a cancellation fee. I don’t know if the person helping me was new but seems really weird that I have to call the day my contract expires to cancel. Let’s see if they try to scam me and not let me cancel because it’s too “late” then. They also trapped me into a 3-year contract. I was still in college at the time, and this was my first electric plan I ever signed up for. I learned my mistake and will not be making it again.

Very good customer service. Had been with them for more than 18 months, had to disconnect from them for personal reasons. I do recommend their services for whomever looking for cheaper and better services.

Customer service is horrible, you are on hold long periods. Rates are horrible. They say one thing but it's something else. Lots of underlining fees and bill is always more than expected. No actual help options. You have to call so many times to get through. Line hangs up on you constantly.

Customer service was great. Very helpful. Help me to get my electricity services started. I would recommend TriEagle Energy to my friends and family. I rate the customer service at 10 out of 10. Thank you..

These people are absolutely terrible! They lie. They mess things up. We asked them to shut off our power on Friday and they shut it off on Thursday. They could not find an employee that could speak English. The supervisor just laughed at us and said too bad and went ahead and shut the power! We are moving and we wanted to shut the power off the day we move but they shut it off a day early because they’re incredibly incompetent and they’re very rude and not very intelligent! The rates are also higher than most other electrical companies. Just stay away from them!

Dania ** provided results in an efficient manner and resolved all of my issues. Dania ** was prompt, and explained all of the pertinent information about my electricity plan. Dania ** recommended the best plan considering my wattage expenditure.

I have been with TriEagle for several years. I renewed my contract with them in November 2024 for a rate of 14.5 cents per kilowatt-hour for three years. However, my electricity bill has increased significantly this summer, so I decided to transfer to TXU. Tri Eagle sent me my final bill, which included a cancellation fee of $560.00. I contacted them to request a copy of my contract because I remembered the fee being $400.00. Instead, they sent me a general statement that did not include my personal information. I informed them that the contract should display my name and account number to verify the agreement I had made. They do not have my contract showing a cancellation fee. I value my credit, so I am going to contact an attorney.

Today I needed help making a bill transfer under my name and Dania F. was amazing for helping me out on setting up a new service for me. Great customer service. I'll highly recommend TriEagle Energy to friends and Family.

Just went through a series of Q & A with one of the sales reps. (Walter F.) at Tri-Eagle Energy. He was very professional and answered all of my questions without hesitation. It was a real pleasure chatting and selecting an energy plan with Walter as my "Guy". Hope everyone gets an opportunity to experience his sales ability. He is truly an asset to this organization. Great Job!!! -- Kenneth R.

Dania was helpful with finding a plan that works for us, she was very prompt and knowledgeable. Rates have gone up and we were not sure which would accommodate us. It was a pleasure working with Dania today.

Walter F. helped me out and did a great job answering ALL THE QUESTIONS I had for him and helped me find an electricity plan that works for us. I'm glad to have continued service with TriEagle after 3 years, it's nice to know I don't have to bounce around and that they can offer me a comparable deal to what I've had with them.

Walter F. was great with getting me signed up for energy service. Great Customer Service. I would recommend him with setting you up for service. I hope that he can help you out. His knowledge on the plans were great.

Walter F was extremely helpful via the expert chat function online. He was prompt and explained my options thoroughly. I really appreciated how he took the time to answer any questions I had and had a great attitude while doing it! Very happy to have chosen Tri Eagle as my electric provider.

I have been a TriEagle customer for 7 years. Their price per kilowatts is like everybody else. I was unaware when I renew contract that they now charge a power transfer fee of $30 plus a late fee of $30. I am considering moving. Their true .152 per kilowatt is .175 per kilowatt.

Both my parents died. The house and bank accounts were in probate. So, the bills stopped being paid automatically as their accounts were frozen. TriEagle electricity supplier threatened to turn off the house energy, and when contacted refused to talk to the executor (son) because he was not the client. TriEagle offshores their customer service center, and uses phone trees and AI to keep customers from talking to humans in the USA to save $$$$. They have a database with scripts that foreign nationals read to you based upon your issue, problem, or complaint. We need to require energy companies to leave house utilities on, especially during winter and summer, when a lack of energy can cause pipes to freeze, or lack of AC to cook pets, spoil food, etc. Why do we allow important infrastructure corporations to offshore their customer service and hide behind Limited Liability? We need better laws in TX.

I had Trieagle as my electricity provider for nearly a year. In the beginning, the prices were consistent with what my usage was. Towards the end of my using this company, my electricity bills, which were typically $150/month turned into $200+/month. After a couple of bills that were this high, I finally got sick of it and switched providers, now only spending $140/month at maximum with, again, the same usage as I had with Trieagle. It was extremely aggravating to cancel my contract as customer service continued to push me to keep my contract, even when I had asked for them to stop calling me. I never dealt with a cancellation fee as my new provider bought it out (thank goodness!). All in all, I suggest that you really compare different providers and their plans before pulling the trigger and going with Trieagle. Sometimes, the grass really is greener elsewhere.

I called Trieagle while shopping for electric service in Pflugerville, Texas. I liked their rates and tried to sign up. I was told that my information didn't come up in the system, so I had to send a copy of my Texas ID and social security card. I wasn't told, for instance, if I had to send both sides of each card - and didn't. I was told that in two business days, plus Saturday and Sunday, I would "receive an answer", but not an answer to what. The CSR, who was the 3rd I had gotten in as many calls and came the closest to able to speak English, simply kept repeating it. Answer to they verified me, answer to I could get electric service?

Very helpful! Went through various plans with me. Compared different rates and terms to satisfy my usage. I mentioned other competitors that were offering different rates, but there was hidden fees. Trieagle offered me a credit on my next bill!

This company is very good. I know rates could be expensive sometimes especially during the summer but the customer service and help is really much appreciated. Thank you TriEagle Energy in Texas. I would recommend this company to different people.

Today I chatted online to get a renewal rate after my 3 year contract ended. It was easy to see my rate and they explained everything well. Broke the cost for me and I received a fair competitive rate. There’s a reason I renewed after 3 years; they have great customer service!

I have 3 accounts with TriEagle, and have used them for years. Understanding their rates is simple, no hidden fees like most other electric companies, renewals are easy and only take a matter of a couple minutes, and I've always been very pleased with their customer service. Dealing with other utility providers, I've encountered so many customer service agents that tell you completely different things each time you talk to them - as if the left hand doesn't know what the right hand is doing. This has never been a problem with Trieagle. Their customer service agents are helpful but more importantly, they are proficient at their jobs and know the rates/protocols of the company they work for. If only cell phone providers were the same... :-)