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TriEagle Energy

TriEagle Energy
Overall Satisfaction Rating 4.03/5
  • 5 stars
    125
  • 4 stars
    36
  • 3 stars
    11
  • 2 stars
    4
  • 1 stars
    33
Based on 209 ratings

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TriEagle Energy can be relied on for more than just great electricity rates. With tools like weekly reports that help you track your usage to programs that can help you put money back in your wallet like smart thermostats you can take control of your energy bill like never before. Visit our website or contact us today to learn more about our smart products and electricity plans!

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    TriEagle Energy Reviews

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    Page 1 Reviews 0 - 10
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 31, 2020

    When we were setting up the account the long waits on the phone calls were very exhausting. I counted the hours and we spent a total of 24 hours getting things set up. Also there was not a way for my wife to call about the account without me.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 4, 2020

    They've always been understanding in hard times and customer service is always easy to understand. They're knowledgeable in every question asked and the rates are the best around. Would recommend to anyone out there looking for cheap rates. Great customer service.

    2 people found this review helpful

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 23, 2020

      I understand all that was told to me and decided to renew another 2 years. I receive some incentives after my renewal date to further my satisfaction to stay with Trieagle too. The representative was very friendly too, and made it simple for me.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 15, 2020

      I’ve had a very good experience with Tri-Eagle for the last 3 years. No complaints. I just renewed with Tri-Eagle for another 2 years as of yesterday so I was wondering if I was eligible for the bonuses being offered right now because I renewed before April 30th. I’d appreciate the incentive as it’s much needed during this time.

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Dec. 31, 2020

      Last year my rate went from .07 to .11. I called in February and you said I renewed in Dec. I talked to a Supervisor and told him, I didn't renew that myself. He said it was renewed by a third party and I didn't think so. He said that all are taped and I said that I wanted it sent to me or played to me because I didn't think I agreed to such an increase. He never followed through and I have almost frozen trying to not use electricity. I have been with this company many years, but I will not be renewing with you again. I was treated so badly by this company and I will never recommend your co again..I have done that several times over the years, but never again.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Dec. 1, 2020

      I get an email wanting me to renew. I called for the new rate and I was told that the new rate does not come out until 1-1-2021. So you want me renew without knowing what the new rate is? That’s Is absurd. I will be shopping.

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Nov. 20, 2020

      Sometimes we traveled away from Texas on business. We would pre pay an extra amount to cover our bill. Once month we did not get an email on our bill. The treating "CRAY" they sent was a disgrace..We found a cheaper better plan and will lose these "LOSERS" eff 12/10..Can hardly wait.

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      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 7, 2020

      Updated on 10/07/2020: I have been with Trieagle Energy for several years. I accepted a plan in which I would pay a fixed rate of $188.83 for 12 months, I agreed to the plan and each month my bill was $188.83, until the bill I received for 09/02/2020 until 10/02/2020 of $521.62. I was shocked. I called Trieagle and asked why were I charged $521.62, when the agreement was I would received a bill for $188.83 per month for 12 months. The customer service member told me I owed for higher kilowatts. I told him that was not the agreement and I would like a copy of my agreement but he only email me copies of my bills.

      Original Review: I had been with Trieagle for a few years with no problems, but earlier this year I was offered a plan in which I would pay a set amount every month ( $188.83). I was paying this amount until I received this months bill which stated my payment amount would be $521.62. I almost fell to the floor, not only did Trieagle not lived up to their agreement, but expect me to pay $512.62, which I do not have. They did not live up to their agreement. And I am very disappointed.

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      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 5, 2020

      I am changing electrical providers after being a TriEagle loyal customer for several years. I spoke with one of your customer service reps to discuss pricing for this coming year, and the person didn't seem to have the time for any questions either take it or leave it attitude. We may be in trying times, BUT I still have the say as to how I will, and where I spend my money. That being said I am now signed with a new provider for the coming year at a lower rate you are now offering. Good luck with your customer service reps. Richard

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: July 16, 2020

      Y'all wanted to raise rates too high therefore I have contracted with another insurance company. So please discontinue sending your junk mail. I will not renew with Tri-Eagle. I do not renew! I will not renew at the exorbitant price! I don't want to renew with a company that will not negotiate!

      2 people found this review helpful
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      TriEagle Energy author review by ConsumerAffairs

      TriEagle Energy provides energy in the deregulated states of Texas, Pennsylvania and New Jersey. They purchase power from natural gas, coal, nuclear and renewable sources like wind. Residents and businesses can opt to get power from 100 percent renewable sources when they sign up for a plan with TriEagle.

      • SMART energy plan: Residents who want to save money and energy can sign up for the SMART energy plan. You’ll receive an ecobee Wi-Fi enabled thermostat, which will save you on average 23 percent on heating and cooling costs every month.

      • Online bill pay: Monitor and pay your bill online to eliminate the clutter of paper bills. Auto-pay ensures you never miss a payment.

      • Fast and easy switch: Once you decide to switch to TriEagle as your energy provider by submitting an agreement, you will only have to wait 1-7 business days to switch. Or, if you have a specific date when you want to make the switch, you can self-select a particular date.

      • Commercial and residential agreements: TriEagle services residential and commercial subscribers. Businesses can get a customized pricing plan, and green energy options are available. Submit a form online for a customized quote based on your needs.

      • Easy cancellation: If you need to cancel your service agreement with TriEagle, simply fill out a cancellation request, available on their website. You might have to pay termination fees, so check your plan before submitting your cancellation request, or call TriEagle with any questions.

      by ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      TriEagle Energy Company Information

      Company Name:
      TriEagle Energy
      Year Founded:
      2003
      Address:
      2620 Technology Forest Blvd
      City:
      The Woodlands
      State/Province:
      TX
      Postal Code:
      77381
      Country:
      United States
      Website:
      www.trieagleenergy.com