Direct Energy Reviews

I did not want a surprise and appreciate getting something in writing. Thanks, Ed!

I received an outrageous energy bill and assumed it was because of the unusually hot summer/fall we experienced in Rochester, NY. After reviewing my bill in more detail, I discovered that the electric supply company listed did not sound familiar and that my electric supply cost was more than my total gas and electric consumption cost. I phoned Direct Energy (the company listed on May bill) and found out (after I prodded quite a bit) that they bought Energetix, the original company I contracted with.

A Direct Energy sales representative showed up on our door claiming that Direct Energy was teaming up with encore and were offering lower rates that epcor was providing, which they absolutely are not. We signed up on this principle alone and a part of the deal was a nest thermostat which we were told about with the fees and everything. However, epcor phoned us to ensure we wanted to cancel our subscription with them, which threw up the red flags alerting us that the representative had lied to us. We received the nest and did not open it so we could return it to Direct Energy.

I was bombarded at my front door to sign up for Direct Energy. The man who was at my door would not allow me to say no even after I asked him to leave several times. After signing whatever form he asked me to sign, I immediately proceeded to cancel my subscription. I did this within 3 business days of signing up for Direct Energy, which meant I would not be charged with a cancellation fee. However, now a month later than this entire ordeal, I just received a bill to pay Direct Energy $99. I was ripped off on my cancellation fee.

Direct Energy! How and why Direct Energy became my distributor of gas and electric I have no idea. What I do understand is the fact that they have charged 4 times the local rate of the Rochester Gas and Electric supply charge. This manifests to more than doubling our utility bills just by using their services. When I called DE I was told I was on a variable rate and if wanted to sign up for fixed rate my charges could be reduced significantly (around 40%). Why was I not given that rate when somehow DE became my distributor. That being said they cannot come close the 75% savings I will receive from the local gas and electric supplier. I would advise anyone thinking about Direct Energy to take a very hard look at their high rates and shop the market and be very careful to not make a quick decision.

I have used Direct Energy Power before. So when moving into my new place September 30th 2016 I decided to check out direct energy again and was looking into month to month billing and discovered I would have to wait on month to month billing until next month. With moving expenses, rent & deposit just wouldn't work out in my budget this month seeing as I am on a fixed income with only my disability check as my income therefore opted in pay as you go. I called on first of October to try and enroll and was told there was still an active account and I couldn't open one until account was inactive.

We had utilized Direct Energy for years when I realized in the past 5-7 yrs how they actually went about suckering you into different plans. A salesperson comes to the door and asks how your service is and inquires as to what colour bill you have. At this time they mark down your account number and submit information into another type of service. I caught on to this after realizing that somehow I was signed up on a "Budget Plan". After contacting them regarding the matter they informed me they would take me off and not to worry about it. Some time later once again I was put back onto the "Budget Plan" again somehow.

I have been trying to save on my electric bill for a long time I keep turning things off but yet my usage increases. Along with trying to get ahead I pay a little here and there to avoid having to be bothered. This is so bad that I have even cried. No matter how much I pay in advance my usage goes up and never decreases, they have you do their grunt work with a promise of saving so much on your bill, or you can refer to your friends for a $5.00 credit. I wouldn't do that to my enemy. They can pay for their own advertising or off competitive rates. My daughter just signed up for pre-paid I am waiting to see how that works, but either way I am leaving this company. I am finally out of contract.

Door to door salesman gave me the spiel, made me think I would be saving money off of my regular service. Wasn't until he finally bullied me into signing up and I got him to leave that I looked at the fine print of the paperwork and saw that it was a significant increase in price. I called to cancel 3 days later, within the window of the cancellation policy to not be charged. I was told my service would be cancelled. A month later I get their paperwork and the Nest device in the mail. Then the bill, which was $100 more than my previous service. Guess what? They hadn't cancelled my service. I'm on hold with them now, but looking at all the reviews above, I have a feeling I won't be getting out of this so easy.

I had a sales lady visit my home and she was very nice by name of Amber **, and explained I would save money on my electric bill by switching to Direct Energy. Explained there would not be any hidden fees and my bill would be lower using their electric. Once I received my bill I was charged by my provider, Direct Energy (hidden fees) and gas. This increased my bill by 75$. The rate they are charging is very high and was not disclosed and they advised rates can go higher. Bad business. Please be mindful. And now they want to charge 200$ for cancellation.

Spent over an hour switching over to Direct Energy. Special offer of a $50 gift card was never explained. I was told to call back after the application process was complete. In the hour long process had to verify 3 different times with no satisfaction regarding the offer. After an hour with three different departments, I just wanted to cancel and be done. Ginger in the customer relation department had a bit of an attitude which sealed the deal. Don't go near Direct Energy. I wish I could give negative stars. What a negative experience.

Absolutely horrible company. I was harassed by door to door salesmen. Finally caved, then harassed by phone. They called a minimum of three times a day. When I would answer their calls, no one would speak. Very frustrating. I feel very deceived. My electric bill is the highest it has EVER been. I'm writing this review in hopes to save someone else from an outrageous bill.

I have never had such high bills until I, unfortunately, switched to Direct Energy. I found out today, when I called to pay my bill, which was late because I needed to scrape up enough money to pay the $306.77 that I was being charged for electric, but a $29.95 charge because they had to mail out a disconnect notice yesterday... What the heck, $29.95, I can understand if it was a reconnect and had to send someone, but to mail a letter, and that was after I paid a $10 late fee. Direct energy is absolutely the worst company I have ever dealt with!!!

We had Direct Energy until we found a less expensive energy provider. Since then we've been bombarded with endless phone calls to return to them. This month (August 2016), we got 19 calls and today is August 20. Very unprofessional customer service. Sometimes the caller will argue. I'm ready to file a lawsuit for harassment.

They are the best supplier I ever had!!! They helped lower my bills and I also received the best thermostat ever!!! I see that a lot of people are unsatisfied with their service but reading the complaints... you people did not read or you did some online stuff... The young lady I worked with Mrs. ** was great and she was a huge help and very smart!!! READ STUFF CORRECTLY!!!

I've been with Direct Energy since 2004, so about 12 years. Recently I've tried to register my account online without any success. I hadn't been receiving any paper notices for years and wondered how much I was being billed for services provided. It was impossible to register online so I finally called and tried to get the equalization plan, where one pays the same amount each month based on averages. The last time they billed me - via automatic payment by credit card - was April. Nothing was taken out in May or June and then in July I suddenly got hit with a $443 bill. I wasn't too pleased and called to cancel with them. What company does this?!? Every month I was billed and then suddenly a lapse for two months and I still couldn't get into their site to register my account and look at my bills.

My fiance, who is not on my lease for the place I rent, was paid a visit from a man who claims to be with them. He insisted on entering, and before leaving, had her sign a paper stating he was there. Somehow they put it under my name and sent me a letter thanking me for signing up. I did not give permission for my social security number to be released to them and I was not present to sign any confirmation I would be receiving my service through them. I am suing.

I signed up for electric supply without reading these reviews, big mistake. I signed up online and received a rate confirmation. Contract followed with a higher rate. After 5 phone calls to point out the error the response I received is that someone will call in 5 days, 3 to 5 days, one week or 48 hours. Received no return calls yet. Seems they don't actually have customer service. I will wait til my 12 months is up and then send them a summons to adjust their attitude and get my overcharges and court fees. Is there another way to get the error corrected? Apparently not. I rate them a one because there is nothing lower.

They start you out with a lower rate than your supplier then it will double during the summer months when you use electricity the most. Be careful. Mine went from 6.2 to 14.8. They kept raising it during the summer months. My bill which is normally around 300.00 skyrocketed to 500.00. Then they tell you how they are giving you points, it's variable, blah, blah, blah. Then they bring in a guy to keep you around. Offering you another great deal. "Hell no" I told them. Who would trust a company that pulls this crap?

I normally carry a balance over but I ALWAYS pay a big chunk of it. My home and business were on the same account so I HAVE to pay. I've been disconnected once in 12 years.... I go with this company and I got shut off 3 times in 12 months and the reps admitted that I should not have been cut off because I had made payments on the account but someone forgot to cancel the disconnect. I filed a complaint with the utilities commission and direct paid me for their "mistake." Really crappy company.

I got a random knock on my door from a guy claiming to be a 3rd party representative of my current utility company. They claimed that I got a notice that someone would be coming by to verify some information and reduce rates. Immediately the guy starts showing me official looking cards that said he had the right to be there soliciting me. He then asked to see my bill to get some information off of it. If he was authorized it seems like he'd already know that information. I did not provide it and asked to see his vehicle, which would be from my service provided. He said he was dropped off and that his car wasn't there. I then asked what would happen if I simply didn't show him anything. He then got confrontational and said well you wouldn't be saving money and it's up to me if I wanted to waste money like that. I then went online and found similar reviews of poor behavior from this company. If one of them comes to your door, don't give them anything.

I signed on with Direct Energy in July of 2015. I received a thermostat from them at that time. I sold my home in June 2016. After this I received a bill from Direct Energy for 200.00, they even turned me over to a collection agency. I spoke with some genius at Direct Energy who told me I have to send the thermostat back to them to not get charged. "Excuse me, new home buyers, I need that thermostat". What a joke. Then they told me I should have waited one more year before selling my home. I have already been paying on this one of a kind thermostat for 1 year. You mean none of that money went to the purchase of the thermostat...

Two months ago some very nice representatives from Direct Energy came to knock my door and they started saying that I will save a lot of money if I "upgrade" my bills. So, I thought why not give it a try if it is going to help me save money. But, I am not the the person who pays for the bills, so I told them that I can't sign anything. Then they asked me whether I was over 18, I said yes and they said that I can sign it if I'm over 18. After I signed it they told me to talk to someone on the phone, pretend that I was the person who pays the bill and say yes to everything. After like a week or so I received letters from a suppliers that I switched my supplier and not "upgraded" it. I started to worry and then I decided to do a bit of research online.

We tried Direct Energy for a while, until they raised their prices after an introductory period. We cancelled about 9 months ago. We just received a bill from a collection agency saying Direct Energy submitted us to debt collection for not paying a bill for $99 - A BILL WHICH WE NEVER RECEIVED!!! Apparently they charged us $99 for cancelling and never sent a bill indicating there was any type of charge. There are plenty of other companies out there - stay away from this one.

Very disappointed. Was charged electricity for an apartment I didn't move into then told it took 2 weeks to remove me from the account so I am being charged for the 2 weeks it took them to update their records. Told me to go to the apartment and have new tenant pay like I am suppose to go to a complete stranger and say pay your utility bill that's in my name because of Direct Energy delay in system update.

Direct Energy is a big scam. Sales people are pushy, rude, and liars. Refused to leave, threatened to call cops on him, he was still talking when I slammed the door on him.

Buyers beware of Direct Energy. I am NJ resident. The salesperson come to my home and promised me that I will save $50 every month if I switch my electric supplier from PSEG to Direct Energy. I switched to Direct Energy but their charges has been much more than PSEG. They have been charging me over $40 every month. They have been this for over years. I may have paid them around $2000 extra in last few years. I called them today to complain and they told me if I sign a new contract with them they can give me $100 gift card but will not refund the amount they charged extra. Be careful when dealing with them.

Buyer Beware... Greatly disappointed with my decision to switch Electric Companies. After the Direct Energy Representative came to my house for 2 days working to gain my business, I had him review my current bill with TriEagle to make sure that Direct Energy would not be billing me anything in addition to what I am currently paying. He said that there were not any "hidden fees" with Direct Energy. Well... Got my 1st bill only to find "hidden fees". I am not only being charged for the Energy fee and the base fee, there is now a significant charge for "Oncor Delivery Charges" which will vary as bill increase. This bill was for 20 days of service and the "hidden fee" was $32.20. I also found out that I have a 24 month contract and not a 12 month contract that I thought I was getting. I am calculating that I will be spending an additional $800 over the next 24 month. I will be cancelling the contract. No Saving Here! Do not switch to Direct Energy!

I received a letter from them in Dec 2015 in which they mentioned that there is no cancellation fee for their month to month plan. So, I call them up to talk to a representative back in Feb 2016 who tells me about their fixed rate plan but doesn't mention anything about their early cancellation fee. So, I sign up thinking there is no cancellation fee as mentioned in the letter. Now I am moving out next month and when I call them to cancel the service they suddenly bring up the $100 early cancellation fee. So, do yourself a favor and do not sign up with Direct Energy. They are a bunch of scammers.

Direct Energy saved my business $$. Every winter and summer my utility bills would go up and my rate would fluctuate but I had no clue what was going on, until a very nice Direct Energy representative came in and helped explain to me what was going on. It's been over a year now and I saved $523 this year with Direct Energy supplying my business. I was skeptical at first but everything the representative said happened! It took 1-2 months. I got my same utility bill with Direct Energy on it and it made my utility not fluctuate as much! After 11 months I got a phone call, email and letter in the mail to renew at a new fixed rate. I've read the bad reviews but I figured if there isn't a cancellation fee then why not try it and I'm happy with what I've experienced! Not to mention a rep came in every 6 months to see how I was doing. They've improved their customer service and I have to say I'm happy they helped me!

This is the second time in a few months I've gotten a rep from Direct Energy misrepresenting themselves as part of my current electric provider. Asks to see current bill, mumbles about how he can change the amount, and why I should do this. The second time, just now, a young kid comes to the door, does NOT identify himself, just tells me that there's a notice I supposedly received on my current bill and he needs to verify that. WHAT? He repeated himself about the "notice on the third page" and that everyone has received it several times, not telling me what he was actually needing it for. I told him, I've had bad experiences with his company and I don't need his services. Cut me off and told me AGAIN about some notice that I never actually received and finally pissed off.

I had an agent for Direct Energy come to my door and imply that he was from DTE. He was talking about a surcharge on my bill. I told him that he couldn't look at my bill. He told me that he didn't want to look at my bill but that he wanted me to check the back of the bill for the surcharge. So, if I look at the back of my bill, he can see the front of my bill which has my account number on it. Now he has all of the information that he needs to switch my account! I must have told him 3-4 times that I was not interested before he finally left!

Rep comes to my house around 9 pm. Passes himself off as a rep from my current energy provider saying they are "transferring service over for the new year" which is a meaningless phrase. But he's remarkably confident and insistent saying all he needs are my utility bill account numbers and that he can do this with me even though the bills are in my room mate's name. I'm half-buzzed because it's chillax o'clock in the evening and I stumble around the apartment until I find the info and give it to the rep. Guy proceeds to talk me through a phone interview with an account manager and asks me to lie to her about how he's not at all talking me through this process. Good times. After he signs me up for water, he asks to sign me up for power which requires B.S. phone interview #2. Not interested so I decline and ask to cancel whatever he signed me up for.

We are paying ridiculously high rates, and they tell us it is for transportation costs, but we put the power on the grid right outside of town. 500KM away it is half. Phoned about cancelling service as we are from Fort McMurray which has been evacuated, took almost 10 minutes to get through the automated system, find out that they contract it all out overseas and the rep could hardly be understood. Just another energy company with a monopoly gouging customers. I believe just another middleman that actual only bills you, doesn't actually supply anything? Welcome to the privatization world.

Listen folks please, I was a fool to sign up. Don't do it. This company shouldn't be in business, it's just one big SCAM. Pushy salespeople asking to see previous energy bills etc. Like a fool I signed. Big mistake. This guy shows up a week before Xmas 2016 in blowing snow -24C at 7:30 at night, what could I do, not let him in? I didn't have the heart. (He was probably counting on that.) Got the Nest stat, didn't even want it I'm in a rental! Got first bill, 319.00!! Went through many "hoops" to send Nest back (you never get the same customer service rep). Had to send back UPS to Ontario. So repeat, repeat file and case and tracking numbers. Screw up after screw up.

I looked up reviews of alternative natural gas suppliers and at that time (Nov. 20, 2015), this company had good reviews. I was promised significant savings and was told that typically National Fuel raises their rates significantly in the winter, which is when I would realize savings. This was simply not true. I have paid over $0.20 more per cubic foot than if I had stayed with National Fuel. I now look at this company's reviews and they are terrible. I can see why.

A door-to-door representative came to my door and asked to see a copy of my electric and gas bills. He stated that I was paying more than what I needed to, and that signing with Direct Energy would save me money each month. After I agreed to give D.E. a shot, the lying began. It's been three months and I didn't realize I had been robbed until yesterday.

It doesn't do a lot here to complain about how the state I live in allow companies like Direct Energy come in and agree to service you for one price and turn around and do something else. Maybe this will help someone else along the way. Do not I repeat do not use this company. I only use electric in an apartment alone. Every month my bill was 400.00 dollars not to mention I work two jobs. I'm out more than I'm home. Called them and of course they would not correct their mistakes so I return to Duke, not that they're any better.

Very aggressive sales people. They call my workplace constantly and act like they are scheduled to follow up with me in order to skirt our gatekeepers. They start with "We need to discuss your renewal rates" when there is nothing to renew. We are not in contract with anyone, nor will we be. These brokers are often just as bad as the Energy supplier reps. Very few you can trust to be on the up and up. Seriously though, I've asked them to remove us from their call list at least 6 times. Now I am documenting it to report them.

Same story as everyone else. Sales representative misrepresented himself as my current utility company. They made a contract even though I didn't agree. I complained to them via Twitter then they canceled the contract eventually.

The representative completely lied about everything she said when I signed up. She looked at my current bills and said that I would be saving by signing up and that there was no penalty for switching from my current energy provider. It turns out that numbers she was giving me were completely untrue and it would have cost more per mcf to switch to Direct Energy and that I would have received a cancellation notice through my current energy provider if I had switched. These people will tell you anything to try to get a sale. I was in the middle of cooking dinner and trusted her more than I should have and ended up signing up. When I looked further into the next day I realized how much more it would cost me to have Direct Energy and canceled. I have now had to call to cancel twice. Hopefully this last cancellation went through.

Received a bill that was initially 1200.00 dollars, but DE deducted 500.00, leaving me with a 700.00 bill to cover. I called to inquire, as this winter has been exceptionally warm; therefore furnace is hardly on, hot water tank was moved to half because of a toddler in the house, and no other changes to usage that would increase consumption excessively. DE stated that they take a meter reading twice a year, the last time being Aug 2015, and therefore the extra charges were because they underestimated... obviously by quite a lot!! I'm still baffled as to how the charges could add up to that large amount, as usage has been limited and the monthly bills received are still pretty much as per normal! Anyway, just an FYI that apparently you could receive a sky high bill at anytime, because "they" misjudged usage and don't have a better system of meter reading! Not happy. :(

I was ambushed by their sales person right at the exit from my building. I didn't quite catch right away that the guy who was "here to sign me up for a cheaper electricity rate" was a sales person. He told me that he represents Direct Energy, and then said that he will sign me in for a cheaper electricity, and asked for my Eversource bill, and my address, the name etc. Then he said that he will just need me to confirm to his supervisor over the phone that it was me, and answer some questions. In order to make it "easier for me" he just guided me through the answers (one of which was whether the agent left the house, which did make me uncomfortable, because I had to lie)... Once that was done, he asked for my signature and gave me the printed copy of the contract. He left, and I couldn't get rid of the feeling that I am being scammed. So I googled the company once came back home, and saw all the bad reviews.

Same story as everyone else. Sales representative misrepresented himself as my current utility company. I was given 3 days to cancel but got the runaround all 3 days. I was told my application would take 24-48 to show up in the system which is a lie. Filed complaints with the Federal Trade Commission, General Attorney's office, and BBB just to name a few and account was finally closed. Someone from Direct Energy's president's office called and told my application was sitting in some buffer and they cancelled it the first day I called. Liars! Threats and complaints are the only way to get help. Oh and if you give them your contact number when you call to cancel they will block you.

December 31, 2015: Got an invoice for $28.36 from Direct Energy, supposedly for unpaid energy supply charges incurred for a period of 1/30/2013 to 2/28/2013. I paid that by personal check and it crossed my own bank on January 6, 2016. Later in January I received a letter dated January 19, 2016 that, in part, told me that the invoice had been sent to me by mistake and that I did not owe that money. It also said that my payment would be "...sent to" me. Today, March 3, 2016, I am still waiting for my refund, even though I have made about four telephone calls and have spoken with maybe five or six Direct Energy employees. I would recommend that anyone receiving promotional mailings from this company, ignore them, right from the start; they may look good, but potential headaches down the line are really not worth it!

This door to door sale man came in to a Chinese restaurant where I am at, trying to get the owner (who speaks little English) to switch over from Consumers Power. He tried to tell him he'd save $500. I walked over and asked for a business card. He said he doesn't have them because he is door to door. I said "Write your name and phone number down and we'll give you a call." He immediately got defensive and said "I'm not a crook." That's a real good sign that you are dude. I said, "I want to be sure you're not. If we're interested, I will call you." He said "I'm from Farmington Hills, I can come back tonight." I said "I will call you if we're interested." He left, but another customer told me I did a great job that he thought it was a scam too. Word to the wise, don't try to scam people while I'm there, coz I will pounce.

Stay away from Direct Energy. They locked me into a contract for 3 years without telling me and being upfront with one of their door-to-door saleswoman. The first 2 years were OK. In fact I thought I made a good decision. WRONG! That final year is when they got their money. My bill spiked to double if not triple the rate for a year. My summer bills were $180 on a bad month prior to the switch from another not-so-great competitor, with Direct I was seeing $460 a month in the summer. YOU ARE TERRIBLE DIRECT ENERGY!

I worked for Direct Energy for about 7 months. They are a SCAM 100%. It is the worst company I've ever worked for. I would never recommend switching suppliers, they always have hidden costs and renewals that you may not know are up and you end up paying high sky prices.

I had someone from Direct Energy show up and saying that he needed to see both electric and gas bill. I couldn't understand why he needed it. He identified himself, had a badge with ID - and I was under the impression they were doing it on behalf of the gas company to check the meter reads on my bill. So, I made him wait, told a friend online what was going on and that if I wasn't back in five-ten minutes, to be concerned... I gave him a copy of my bill, he entered into his iPad tool and again, explained why he was doing it. The next thing, he tells me that he's the gas supplier and is getting me a better rate for my gas/electric. Then he gave me paperwork and had their confirmation number call me right away. He said to put on speaker, to answer yes to all questions asked except when they asked for my email address. I immediately took down their customer service number.

This is in NYC. A door-to-door salesperson named Jherison ** from Direct Energy came to the door, around 745 PM claiming to be affiliated with Con Edison. Once he was inside, he began to tell me that he wanted to sell me better energy prices. Quickly he pulled out a Tablet with an app that only had "yes or no" boxes -- no contract at all -- talking quickly about how much I will save and how I can cancel within three days. He became pushy, but kept assuring me I could just cancel within 3 days, so I went ahead. I am a young woman, home alone, so I am trying to avoid confrontation. Then he said a third-party representative would call to verify my consent, but that I had to tell this representative that he (Jherison) had left. He hadn't. At this point, I felt very uncomfortable and coerced, but the salesperson stood over me and directed me to say yes to every question. Still no contract in sight.

Had used them for a few years. Rates were good and contract was open-ended to cancel any time. Rates went high and cancelled. Took 3 calls and 3 months to get them to contact Consumers Energy and cancel. Of course, they billed me each month 3X what I could have bought the same gas for through Consumers.

I signed up with Direct Energy and was promised gift cards, rebates, etc. I called the company three times and was promised a call back with an explanation, but I am still waiting. When they wanted me to renew, they wouldn't even match their competitors rate. (While they were checking into my gift cards, etc.) Don't believe anything they tell you or promise.

I had two of their door-to-door salespeople lie to my parents by telling them they were here to read the meter. Then they were trying to tell them that they wanted to see the electric bill to see if everything is alright. I came to greet the two salespeople. They stated they worked for Con Edison. They were trying to tell us that there has been a message in the bill and we were neglecting. Then it went to "the rates aren't constant and they were trying to help.." Anyway after I kicked them out, I called the company to file a complaint. Every person I spoke to, even the manager, was trying to sell me the product... over and over again.

So one day there was salesperson knocked on the door and asked to see the electric and gas bill. My mom actually gave it to her. Then she tried to convince my mom to sign a contract. Then my mom realized she tried to switch her to different company so she said no and didn't sign it. But 4-5 days later, we received letters from the electric and gas company saying we are switching supplier.

Ok I just ended my contract with Direct Energy and discovered I have been paying double the average energy prices for the last 3 years. I requested a copy of my contract and it took going to the highest level of management before they would agree to send me a copy. I was on the budget plan, and for some reason they stopped billing me. I called and they said they would have billing contact me but that never happened. I called again and they said they would put a hold on my account until billing got it sorted out.

I virtually never write reviews, but this experience got me up in arms. The Direct Energy representative TIM ** had already made it into my apartment building and knocked on my door, presenting himself as a close affiliate with my energy company making routine updates... Which has happened legitimately before with my meter, etc. He framed it as if he was merely adjusting my existing rate by updating the system. Being in a bit of a rush I gave him my account numbers and signed. Then I had to call a number to verify.

I foolishly enrolled on a Sunday via a door to door representative. I called to cancel my enrollment the next day as it states on the enrollment form that you only have 3 days to cancel or else you incur a $99 cancellation fee. I was told that a "precancellation" notice was placed on my account and to call back the next day to confirm that once my information was entered into their system, it would automatically cancel my account.

I received a phone call from Direct Energy. Sounded good. No one said anything about a new thermostat. We received a thermostat w/ instructions. Ok we tried to put it in. It was not compatible with our system. They are charging us for use of a thermostat we do not have. Call Customer Service. No answer. Called Direct Energy. They said we never returned it. They want me to call Customer Service and gave me the number. Called. Did not get an answer again. What? Put on hold for 3 hrs then was told to leave my name and number. No one called back. They want me to pay 200 to switch companies. Can you help me?

I had chosen Direct Energy as my electricity supplier for my home because of the low rate and the fact that we would receive a Nest Thermostat which would increase our energy savings even more. I did understand when I signed up that if I cancelled there was a $200 product recovery fee, to cover the cost of the Nest Thermostat. Two months ago I received a paper from the explaining that by using Direct Energy my bill is $195 and that is I had Eversource it would have been $134.

Switched to Direct Energy 8/1/15, cancelled switch 8/3/15, same day lights went off. No warning. Want to be compensated for lost of over $20,000 in medical, room, and food. Public Utility Commission say they violated substantive rule 25.495 and 24.483. Before you switch to DE make sure the Treat is not a Trick!

Direct Energy, not to be confused with "Direct Energy Regulated services (DERS)" (they are two separate companies) uses door-to-door sales tactics in an attempt to lure DERS customers to their company using false advertisements, pushy tactics and flat out lies. In February of 2015 I had a Direct Energy Door-to-Door salesperson come to my door. They introduced themselves to me, and told me that they were THE SAME company that I was currently with (a lie) and that DERS had changed ownership and become just "Direct Energy". Their pitch was to try and help "Save the environment" by taking my current "two pink bills" and combining them into a "single, blue bill." by doing this we were saving trees and helping the environment. I was EXPLICITLY told that "nothing else is different, my rates wouldn't change (lie) and I would deal with who I've always dealt with as a company (lie)."

When Direct Energy has sales people knock at your door they don't take no thank you as your final answer. They continue to sale their discount for electricity to you even when you have ask them to leave, you're not interested. Then they stated to me, "if you sign up for our discount we won't keep coming back." Very unhappy with this company. I don't feel I have given this company a reason why.

Every day a Direct Energy sales person (same guy every time) has come into my place of business and has asked to speak with the Doctor. I repeatedly have asked him not to come to the office. There is a "NO SOLICITING " sign on the door and it is there for a reason. The next day the same rep comes in with another rep and again asks to speak with the Doctor and every day I tell him that the Doctor is busy with patients. It is like "Groundhog Day" from Hell. This is the last straw. I told him today for the very last time that it is enough and not to return. I am reporting Direct Energy to the Utility Commission.

Maybe things are different in MA. I switched to Direct Energy on my own last year before rates skyrocketed for the winter and locked in 12 cents a month for 9 months. In MA you still get billed by your normal utility, in my case National Grid. Just the supplier portion of the bill changes. Nothing else changed for me. It definitely saved me money. Even though my contract expired my rate stayed the same at 12 cents so they made some extra money because during the summer rates went back down to less than that. So I would give them a 4.5. Would be a 5 if they sent a reminder to renew etc. I now switched to Ambit for a 6 month fixed at the best rate I could find. There are a bunch of bad reviews for them as well but I don't expect issues because of the way MA handles the billing. The only issue I can see if not renewing/switching before the end of the contract but I am aware of that potential pitfall.

A female representative dressed in tight jeans with a plaid shirt tied around her waist and a Direct Energy t-shirt and a badge that she quickly flashed came to my 93 yr old father's home. She claimed she worked with his existing local energy company, Eversource, which I later found they do NOT. She asked for his energy bill to obtain the account number. I said I did not have it. I did not have a good feeling about her. I asked her in so that I could see what else she was looking to do. She kept entering things on an iPad she carried and said she would just need my signature on a contract. I signed a bogus name. I mentioned I was a paralegal and would need to read the contract and she immediately began to back off.

I had got into a tight place one time and call Direct Energy to see if I could get an extension on my bill. Well they said no for some reason although I had never been late before, instead they offered me a deferred payment plan but only if I would allow them to place a switch hold on my meter. The agreement was once I paid all three payments of the deferred payment plan that I would have the switch hold removed. Well I followed through exactly and payed all three payment plans on time, as a matter of fact I overpaid the second one so that the over amount would cover the third when I underpaid it by $0.10.

Two people came and knocked on my door, claiming they were from Direct Energy. Being absorbed in my homework and such, I just believed them when they said they were the energy supplier for my energy company. They told me neighbors were complaining about pricing "fluctuations" and they would make sure the rate stayed constant for the next year, at least. I should have shut the door. I should have told them to look up my account someway other than my account number. I should have had them wait while I googled them or called my own energy company.

Direct Energy took my August payment out twice. Per their people it will take 20 days to get the money back due to new system. My bank Wells Fargo will not help. They say policy is 10 days after investigating. Same amount, same date and even though Direct Energy claims fault. It's big companies squeezing the consumer.

Direct Energy recently sent me an odd letter about how they "forgot" to charge me for gas they supplied my gas company with. I had received a final bill from People's Gas, who does the billing for them, after I discontinued service because I moved, which I paid. Direct Energy's confusing letter to me made it seem like they are still my gas supplier at my old address, and they just wanted to threaten me in case I was delinquent in the future for not paying the for them months they haven't billed me yet. After talking with both people's Gas and Direct Energy, all I found out is they are not in communication with one another. I had to call the Illinois Commerce Division who regulates them, to find out they "forgot" to charge me energy supply charges for four months, and this is legal to charge me months and months later. My bills were so high as it is, I don't see how they possibly could have forgot to charge me. Direct Energy seems like a scam company.

I have been getting phone calls from Direct Energy every single day. If my bill is not paid the day it is due, they call me the day after and every day until paid. They call it a friendly reminder, I call it harassment.

This salesman came yesterday and offered their low generation rate. He was a bit pushy and asked some personal unrelated questions which annoyed me. I was naive enough to believe him. Googled this company later and it appeared to have a bad reputation. I called their number the next morning to cancel my contract, was told my name wasn't on their list yet so they did a "pre-cancellation", told me I could call back later to check the cancellation status. The next day I called again turned out my name was still on the list. This time they claimed they cancelled it. I also mailed back the notice of cancellation which was attached on the contract. Hopefully I am officially off their list. Now they have my utility account number. You never know what they are gonna do. Gotta keep an eye out.

Need someone to call me asap on the representative Kim ** and about my bill. They have screwed up. ** I'm mad and it's not right.

DO NOT GO WITH DIRECT ENERGY!!! Save yourself money, time and frustration and shut the door in the face of these door to door salesmen for this fraudulent American unnecessary middleman of a company! Edmonton. Said salesman had many claims at the door. I had to push for something in writing vs his say-so and he said, & was stated on the signed paperwork, sign up, read it and can cancel within 10 days at no penalty. OK. Read it over and felt a number of aspects warned that cancelling this new Direct Energy and continuing as was best. Called the next day (well within 10 days) and got a verbal confirmation that account would be processed for cancellation. Done.

A Direct Energy rep called us around the end of March 2015 and offered to upgrade our current plan by $5.29/month and get services of electrician and appliance repair service. We said OK. The billing was changed to $10.90 more per month and they added a Heating Maintenance plan for $9.99 which was already included in the plan we had. This plan was not discussed at all. We also got billed an adj of $86.26 for this Heating Maintenance Plan! We have emailed customer service at Enbridge and the Ombudsman at Enbridge. They said if Direct Energy does not resolve this within 45 days they will take the charges off their billing system and we have to deal with Direct Energy directly!

My electricity service with Direct Energy was stopped with no reason in a hot summer day (98F). When I called customer service I have been told that I need to wait 24 to 48 hours to get reconnected. The supervisor of the customer service only tries to make me to understand that it is not their problem, but also not my problem for the interruption of the service. When I emphasize that it is an emergency situation in a hot summer day and need service back immediately I got no any help. The customer service was just tried to find excuse for the incident and not tried to help customer at all. After one hour conversation with Direct Energy I called other service provider and I get the promise to get new service in 2 hours. Actually it only took an hour for the new provider to get me connected.

I was happy with Direct Energy for 2 years. Then when I lost some income, I started paying bills late. In June 2015, I entered a deferred payment arrangement. Before the next bill, we were forced to move out because the house we rented did not have a proper certificate of occupancy. I emailed Direct Energy to disconnect service, they responded that I had to call to cancel services. I called and was told I would be charged a $200 termination fee. I said, "Do whatever you have to do, we don't live there anymore." Then a week later, we found out the electric was still on at the house. I emailed Direct Energy to make sure it wasn't being billed to me.

We got a bill three years after purchasing our house for a rental which we did not, nor ever, have. After nearly six months of explaining this to them repeatedly and reporting them to the privacy commissioner, they withdrew the bill. Since then we have been receiving robocalls in a daily basis from their collections department. I have spoken to over ten people there who can't figure out how to make it stop. Today I called again after receiving another call and they put me on hold for 24 minutes and then hung up on me. They are the most incompetent buffoons I have ever had to deal with.

Just slam the door on these direct energy scammers. They ring your doorbell and try to get you to switch your electricity and natural gas plans to far higher rates. The contracts are incredibly bad, 5 years long and have huge fees to get out of it. Never let them see your bill or they'll write down your account numbers and switch you over without your permission.

This company informed us that we were not in a contact with a provider and that they could save us money. Problem is, we were with another company. Now DE wants us to pay a fee to cancel our contract. We contacted our state public utility commission and found out that this company does this all the time.

I had to move in to an apartment on 05/01/2015. I called up Direct Energy on 04/26, registered an account. They asked me to submit documents. After I submit asked documents I was asked to pay $400 as security deposit and they committed to provide service on time. But when I came to get into the apartment the service was posted for 05/04. I had to cancel Direct Energy account and had to take service from Ambit Energy. They got it everything done on the same day. Now that I am not with Direct Energy I requested for cancellation and refund the deposit on 05/01. I neither got service nor my $400. If I call there is no positive response then they keep repeating about their refund policy. Because of Direct energy I am in trouble. Please do not consider Direct Energy and get into trouble.

I contacted DE because of an unauthorized payment on my account, I called over 30 times in one day because every agent I was connected through hung up the on me. The "managers" and "customer service" are full of it. I HATE DIRECT ENERGY!!! I WILL BE CANCELING MY ACCOUNT!

I am a new customer of Direct Energy and EVERY time I call you get a different answer. The sales person who took my order over the phone made multiple promotions. I have had to call at least 10 times in regards to these promotions and each time I called I was given a completely different answer. This is UNACCEPTABLE. I will be discontinuing my service with Direct energy and also will be reporting to the better business bureau.

Plumbing maintenance Essentials plan - 1 unit repair. The salesman that sold me this plan told me that it was the coverage I needed if my water heater needed replacing. I bought the plan, believing that is what I was paying for in coverage. 10 months later, when my water heater started leaking, I called the company and they told me that I was not covered for replacing my water heater, but that I was covered for other items relating to plumbing. It still amazes me that someone can have such poor integrity and lie, just to make a sale. This company is not to be trusted.

I had a good rate in my original contract and they said I would receive notification of any rate changes. I did not receive notification or, if I did, the notification was intentionally made to look like junk mail that I'd miss. When my rate went up by 2.4x my original rate, to a level higher than any other provider in the industry IU could fine, and nearly twice the rate that even Direct Energy publicly advertised, I called them to complain. They basically said it was my fault for not reading the contract. What a bunch of goons. They did their best to trap me in what I consider a criminal rate and then they placed all the blame on me.

Terrible terrible company. I clearly have a "No soliciting" sign on my door, yet the company's employees think it's still okay to knock. I would like to say the two young men who knocked on my door told me from the beginning they worked for Consumers Energy (who is my current gas company) and this was only to fix my rate because there are "fluctuations" in my neighborhood. Bullcrap. He clicked a few things on his iPad and told me he just needed to take a quick look at my consumer bill. They even showed me paperwork with consumer's name on it! Unbelievable.

Direct Energy Business walked in to my store a couple yrs ago disguised as a reputable company. They explained to me that they took over the previous company's accounts, and I signed on in good faith. Not only has this not been the case, but their billing practices have left me scratching my head month after month. On my March 11, 2015 electricity bill, I show a balance of $0 forwarded from last month. This bill also charges me $792.51 when my average bill has been under $300 each month.

So, I purchased my house on May 2012. I paid my Enbridge/Direct Energy bills until recently (Feb 2015) when I noticed a leak in boiling room. I called Direct Energy and as soon as their technician opened the boiler room door, he said, "this tank is not for Direct Energy; it is for another company and it has been changed in 2011" (one year before I purchased the house). I told him, so why does Direct Energy charge me every month? He advised me to call Direct Energy Billing. A representative asked me to provide her with ROM (return of tank) form. I called the other company who had switched the tank; they said they cannot locate ROM form.

For the last 2 months, I've been charged 48% of the amount of my bill for Oncor delivery service. This was assessed randomly. I've spoken to now 50 people and out of those 50...including my neighbors, only 6 have been charged. How did they get permission to pick and choose who gets charged? And why are they charging me, when they already charge my electric company... Or did DIRECT ENERGY do it on their own? And worse...there was no warning.

I phoned for a tech to fix my furnace. While he was here a phone call from direct energy came saying I should buy their maintenance ins. I asked if it would include this call that was going on at the same time. I was told “yes and it would be for $179 for the year.” The tech gave me a brochure showing that the service would be only 14.95 a month for a year and it would include his call. So I called back and told the direct energy. I would be interested in the service for 14.95 a month, they said “no, I had already accepted another plan.”??? A bill came for the fix for the tech... $200 which I paid in full and a bill that wanted $24.95 a month. I did not ask for this. I told them no, they said I had to pay this. They have phoned me 15 times plus threatening.

I am a senior on a fixed income that was paying an average of about $135 a month on electric service. Imagine my shock when I opened my bill this month and it was $265! I phoned Direct Energy and they told me that my contract had expired and I was now on a variable rate... which basically means that they can charge anything they want per KWH. They claimed that they had sent me a letter which I honestly never received or else it was made to look like junk mail in the hopes it would be discarded. I tried to cancel but they told me that it would take up to 2 more billing cycles at the current rate which I absolutely cannot afford. (I now have to borrow money to help pay for my prescriptions and food.) Please, if anyone has an account with this company please cancel before you too are blindsided.

I signed up on 15-FEB-2014 (providing all required information, Social Security Number, etc.) and received a confirmation (for account #**) from DirectEnergy.com for Price Advantage Plan 3 for 6.8 cents per KWH. However, 3 weeks later, I received a subsequent email from DirectEnergy on 6-MAR-2014 that there was a problem, and when I called Direct Energy at the recommended number (e.g. 1-877-653-3346), they told me the problem is that the new price is now 9.7 cents per KWH. That is blatant Bait-and-Switch.

I switched to Direct Energy in September 2011 with the promise of savings. Since then I have paid 316.00 more than if I had stayed with Central Hudson. My contract was up in October and I was never notified that I would start paying approx. 30% more if I didn't renew my contract, one that I was never told was expiring. I just got off the phone with so called customer service and they are obviously a bunch on Flim Flam men and talked me in circles until I hung up on them.

Door to door peddling claiming to be with the government. Unable to produce proper identification. Demanding to see our energy bill and left our property with a "enjoy your 15% rate hike from Com Ed." Said we couldn't research anything online. Seemed like a big scam.

I have had Direct Energy for a number of years and just recently had a huge problem. I moved my electric to a different location and they shut the power off at the location we were staying at a week early. We had to drive around to friends and family for a week until our new apartment was ready. Somehow we missed the line of "move out date" online and it automatically filled itself in. The day we realized what had happened was the same day they were going to turn our power off. I called, they said they couldn't fix it but would reinstate it when it happened. Well the power NEVER came back ON and now they are trying to charge us money for something they did not do. Telling me the power was on in the apartment...when it was not. I had to move in the dark. Electricity was never reinstated at our apartment. The customer service was horrible, and the people are rude. I had two children in a dark cold apartment with no power...and they want me to PAY THEM!?!?!?!

I had a electric company in place. Paying .13/kwh. A salesperson called from Direct Energy Stephen ** offering me .10 /Kwh. He insisted several times there were no other fees related other than tax. So I canceled my existing carrier with a $700 cancellation fee which look like I could recoup within a few months. After receiving my bill I noticed an extra charge called Unforced Capacity charges. Which then make my bill over .15/KWH. I called Direct Energy and was told that these charges appeared on my previous companies in various places. I then looked it up and that was not the case. I called back and was then told it was illegal not to charge this additional fee. I called back numerous times after and spoke to several people saying different things. Such as they change their business practice to disclose all charges. That it isn't illegal to not charge Unforced capacity. No one has responded in a week to my calls. I don't know what my recourse is.

We got a Bill from Direct Energy for 102.83 for a home service. However we at no time asked for any service from their company at any time. The Account #**. However we never did business with this company. Talking to our neighbor, she got a bill also but has never did business with Direct. It's a scam. What about people that get the bill and pay without checking?

Beginning in July 2005, I began trying to get Direct Energy to debit my credit card for payment each month. Since that time, I have received at least 3 bills (for three different months) with the notation "Please do not send payment. Your bill will be paid by automatic payment from your credit card on (a date and amount given)". Every month, I get a bill which threatens to cut off my electricity, or a phone call telling me my bill is past due, plus they add on a late charge (which I think they have always deducted after I called them. I have spent at least twenty hours on the phone trying to get them straightened out, to no avail. They have unintelligent service people dealing with the public. Please help get this straightened out.