Direct Energy Reviews
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About Direct Energy
Direct Energy is an electricity and natural gas provider that services homes and businesses in select states and territories. The company offers online bill pay options and smart home bundles.
Direct Energy Reviews
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- 4,891,632 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 16, 2021
The customer service of Direct Energy was good. However, they should update their app. When I transferred, 'cause I just moved to a new home from my apartment, the app took forever to upload the new surveys and it would freeze and not show the right information for a while.
Hello Esteban. Thank you for the great review! We apologize for the inconvenience you experienced with the app, with every new app version we are introducing new features and improving existing ones. Keep in mind, you may use a desktop and/or mobile browser to log into the online portal to review and update account information. Thank you for the feedback. Remember that we'll be here for you, in case you need any assistance from us, it will be a big pleasure to help you out. Please take care and be safe! - Sophie / Digital Care
Reviewed June 15, 2021
The rating for my area was the best with Direct Energy. The rep of Direct Energy was also very good. I also like that I was without less power than anybody. Everybody of my relatives was out of power and I wasn't.
Hi Bobby, we are so pleased to know that you got the best deal for your area and about the great experience with our team. Our main goal is to satisfy all your needs. Best wishes. - Zoeh / Digital Care
Reviewed June 15, 2021
I saw that their plans would work for me so I tried it. I signed up online and the website was very easy to follow. The steps were there already. My plan is cheaper than what I used to pay before and the service has been very reliable so far.
Good afternoon, Manuel. We are so happy to know you found the best plan to suit your energy needs and budget. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. Thank you for the opportunity to serve you as you deserve! And thank you for this awesome review! All the best! - Sophie / Digital Care
Reviewed June 14, 2021
I would recommend Direct Energy to others. They have a great service and easy setup online.
Hi Blanca, we are honored to know that you are having a great experience with us. Thank you for entrusting us with the care of your Energy and for taking a moment to recommend us to others. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/ Have an amazing day! - Zoeh / Digital Care
Reviewed June 14, 2021
I talked to a representative when I signed up and the process was smooth sailing. It's worth giving them a shot.
Hi Michael. Thank you so much for trusting us your home and giving us a shot to serve you! We are truly happy to have you in our big family and we will do our best, day by day, to cover your energy needs and meet your high expectations, in order to continue as your trusted electricity supplier for many years to come! Thank you for this stupendous review! Best wishes to you and your family! - Sophie / Digital Care
Reviewed June 13, 2021
Direct made moving pretty easy. I don't think it even cost anything. Also, they're better than the last one I had, which was Gexa.
Hi Eamon. We're so delighted having you as a part of our family! Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. If there are any outstanding issues or concerns, we ask that you send us a private message through this review platform or contact us through any of our communication channels: Facebook https://www.facebook.com/directenergy / Twitter https://twitter.com/directenergy / Chat: www.directenergy.com. We would love any chance to show you we care. We want every experience to be “five stars”! Thank you for choosing us! Have a lovely day! - Sophie / Digital Care
Reviewed June 12, 2021
The overall functionality and reliability of the service are pretty good. We've had outages every now and again, but not extended. I renewed with them online and the website was easy enough to use.
Amazing feedback, Robin. We are happy to know that you found the functionality and reliability of our services. We appreciate that you renewed your contract so we can help you with your energy needs. Whenever you have a power outage you can report or check the status through the website at www.oncor.com. Have a great day! - Zoeh / Digital Care
Reviewed June 11, 2021
The service has been okay. Direct Energy is a pretty good company.
We are so grateful for your positive feedback, Indira. It's our goal to provide exceptional and honest service always. We are here anytime you need it. Have a great day! - Zoeh / Digital Care
Reviewed June 10, 2021
At first, it was pre-paid and Direct Energy had a good rate. And then, I moved to a contract thing. But here lately, my rate has went up, so I have been shopping around, only because it has went up more than it should have. The reps said that as far as my rate, that's the best they could do and that they appreciate me being there a long time. Direct Energy should take into consideration the longer that the customer is there. When you're dedicated to a company, they should show some kind of appreciation to you. I understand we're paying for services. It's like being at a job. They should give you an evaluation, and if you never miss a payment, give you some kind of incentive to stay. Because there are a lot of electric companies that call you, wants you to move to them, and have cheaper rates.
Also, I get on my app, but sometimes it's hard to even get on it. There have been times when I couldn't even pay my bill on the app. And then when I call in, I give them my phone number and it wouldn't pull up my account either. Sometimes when I call, I can't understand them. I try to work with that. But other than that, it has been fine. They say that they do what they can. So, I just go along with it.
Good afternoon, Misty. Thank you for taking the time to let us know how you feel. We care for you and we want you to be happy about the service you've been provided and we are truly sorry if we missed the mark sometimes.
We would love the opportunity to work with you and help you find the best rate that suits your energy needs and budget. We ask that you send us a private message through this review platform or contact us through any of our communication channels: Facebook https://www.facebook.com/directenergy / Twitter https://twitter.com/directenergy / Chat: www.directenergy.com. We would love any chance to show you we care and serve you the way you deserve! We look forward to hearing from you soon. Thank you for trusting us! Kind regards! - Sophie / Digital Care
Reviewed June 10, 2021
I was with TXU, but it was getting so expensive. Then, a Direct Energy rep talked me into switching and then I got the bill and it's made a big difference. Last month, my bill was 273 and then I got my Direct Energy bill and it was only 75.
Hi Alicia, thank you very much for giving us the trust to be your energy provider. Direct Energy is honored to have you as part of our family and we strive to provide the best experience to all customers. Have an amazing day! - Zoeh / Digital Care
Reviewed June 9, 2021
We've got an odd set-up here in Texas. Direct Energy is my electric company and CenterPoint handles everything. I've dealt with Direct Energy for years and they've been fine. They call me for bills and I pay them via phone.
Hi Cheryl, we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are so pleased to have such a loyal customer like you. Have an amazing day! - Zoeh / Digital Care
Reviewed June 9, 2021
I like Direct Energy and the free nights and weekends. Direct is very economical and it's a good program.
Hi Lorri, glad to know that you are getting a 5-star experience with our rate plans. Thank you for taking the time to leave us this incredible review. We are here for you! Have a great day! - Zoeh / Digital Care
Reviewed June 8, 2021
I'm in the solar business and I know the rates should be anywhere between 10 and 12 cents a kilowatt hours what I paid in Florida and Direct Energy was like 11.5. It sounded good to me. It's been pretty good.
Hi Karen/Richard, we are thrilled to know that you found the best plan for your solar panel. We are so delighted to have you as a part of our family. Have an amazing day! - Zoeh / Digital Care
Reviewed June 8, 2021
I switched over from being with Bounce and it automatically rolled over. The only thing was I kept forgetting and trying to sign in my old Bounce account. Then I went for a while not having a plan but that was on me. I did talk to somebody and they reached out but I wasn't ready to sit down that day. It was super easy to switch over. I researched a plan and then signed up with a woman over the phone. The lady was pretty nice. I was looking for whatever was the cheapest and the plan that I wanted was in Direct Energy. I recommended them to other people already because they're easy to use and my price has always been great. I had an issue where I forgot to pay my bill. I thought I had set up automatic payment, and I never finished the process. The lights were on way quicker than they said it would be.
Hi Annie, we can’t thank you enough for the kind words about Direct Energy Services. Your review means a lot to us and lets us know we’re on the right track! It's a great honor to know that your journey with Direct energy has been no more but a great experience. Your story is incredible; thank you for sharing that with us. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a great day! - Zoeh / Digital Care
Reviewed June 2, 2021
Direct Energy had that promotion going on that was very suitable for my situation. I enrolled online then I had to call customer service to finalize everything and it went pretty smoothly. They answered all the questions that I needed to be answered. They were very thorough, detailed, and nice. They found different rates and found one that suited me very well. People should try out Direct Energy because not only do they have polite customer service, they are also very understanding and they make sure that customers understand what they're getting into before they agree to the contract. They also find different options and ways that work with the customer's lifestyle.
Hi Denequa, wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We noticed you mentioned found with us the best rate that can suit to fit your energy needs and that makes us happy.
Thank you for your recommendation of our service. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/.Have a great day! - Zoeh / Digital Care
Reviewed June 1, 2021
I was under the assumption that I wouldn't be in any kind of contract things with Direct Energy programs, but Energy Ogre did it anyway. So, I got rid of them, and now I'm in a 12-month contract with Direct Energy. I appreciate the reminders for the bill. And my power is on, so I'm good.
Hi Sarina. Thank you for giving us a shot and for the opportunity to serve you. We are more than happy for having you on this great team. We will continue working hard to meet your high expectations and be your electricity provider for a long time to come. Thank you for the great rating! Please take care and be safe! - Sophie / Digital Care
Reviewed May 31, 2021
I use Direct Energy once in a while for a very small range of time. I'm in the contract rate free plan that I chose so I wish that in the future, I can cancel the plan through the website. But I need to call the customer service to do that, and for the contract rate also. Other than that, I'm happy with the service.
Hi Caiqing, thank you for sharing your feedback, both positive and constructive. Our main goal is to fully satisfy our customers. We will pass your feedback to the appropriate team so you can process any change from the website meanwhile you have the option to contact us at any time through our channels.
Facebook: https://www.facebook.com/directenergy/Twitter: https://twitter.com/directenergy
Chat at: www.directenergy.com
Have a great day! - Zoeh / Digital Care
Reviewed May 30, 2021
Direct Energy had the cheapest deposit. Signing up with them was simple and quick. I got a new phone and my auto login was deleted. And when I tried to reset it, the email never got sent to me. I get my emails about my bills but not when I try to log in. Other than that, I like Direct Energy better. I would recommend it.
Good afternoon, Kelsey. Thank you for this great rating! We are thrilled to have you in our big family! We apologize for any inconvenience you may have experienced regarding the email address on your account.
Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend.
If there's anything we can help you with, please feel free to contact us through any of our communication channels, we will be more than pleased to help you out. Thank you for choosing us! Best regards! - Sophie / Digital Care
Reviewed May 29, 2021
Direct Energy went to my door and said, “We’re offering this. If you want to take a look at it, we'll send you some paperwork. You got three days to decide whether you want to change or not.” Next thing I know, I'm with Direct Energy. I didn't exactly agree upon the changes to my energy until I found out from my other provider that my service with them had been canceled when I had not agreed upon changing up with Direct Energy. So, it was something that was totally done without my approval. The rep was nice though. She explained what Direct Energy offers and the different types of programs.
Hi Oscar, we sincerely apologize for any misunderstanding in the switching process. We can definitely clarify any concerns you may have about this process.
Feel free to contact our customer service department if you have any questions at all at Facebook: https://www.facebook.com/directenergy/Twitter: https://twitter.com/directenergy
Chat at: www.directenergy.com
Have a great day! - Zoeh / Digital Care
Reviewed May 29, 2021
I switched over to Direct Energy a year ago. All of a sudden, I got an email from them that my year was going to be up. I looked around at different plans and found another Direct Energy plan. I went through powertochoose.org and got set up through that. The thing about Direct Energy is they need to improve their app. It sometimes doesn't get me all the information that I'm looking for. I was concerned when we had the winter storm here in Texas and I wasn't able to track my usage or how much I was gonna have to pay. It turned out that there weren't any issues but I just couldn't check it.
Hello Brad. Thank you so much for letting us know your opinion, we care for you, and for us, is really important what you say! It is awesome to know that you found the best plan to suit your energy needs and budget. We apologize for any inconvenience you may have experienced with the app, with every new app version we are introducing new features and improving existing ones. Please notate you may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. Thank you for the feedback. We look forward to the opportunity to continue serving you for many years to come! All the best! - Sophie / Digital Care
Reviewed May 28, 2021
They have a reasonably good plan. I'm happy to recommend them.
Good afternoon, Alan. Thank you very much for this great rating! We are so happy to have you in our big family! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at: https://www.directenergy.com/refer-a-friend. Thank you for your trust and loyalty! Be safe! - Sophie / Digital Care
Reviewed May 28, 2021
I like Direct Energy. It’s easy to fetch my bill. They are professional, and their service is okay. Whenever there is any they need to change, you should come to Direct Energy.
Hi Titus, we can’t thank you enough for the kind words about Direct Energy Services. Your review means a lot to us and lets us know we’re on the right track!
Looking forward to hearing you again soon and thanks again! - Zoeh / Digital Care
Reviewed May 27, 2021
We had a big winter freeze two months and I'm all electric, so I expected the electric bill to be crazy. But it was not, so I was very surprised. It was very reasonable. I was very happy.
Good afternoon, Thomas! It was certainly a tough situation a few months ago. We hope you are doing fine now. Thank you for sharing your review with us. We are glad to know that you felt happy with your bill back then. It’s something we’ve worked hard on and we’re pleased our efforts resonated with you. Take care and be safe. - Renee / Digital Care
Reviewed May 27, 2021
Our bill is more down with Direct Energy. The service is good. We like it.
Hi, Chandana! We greatly appreciate the positive feedback. We aim for excellent customer satisfaction and we are happy to hear that we are satisfying your energy needs. Thank you for being part of our big family. Have a lovely day! - Renee / Digital Care
Reviewed May 26, 2021
I liked Direct Energy's start time that they had on their free weekends. It was two hours earlier than Reliant. So, I could get more done on the weekends. I had Reliant for a long time. And then I was with Direct for two years. And then that contract expired, so then I signed up again, just recently, with a thing again for one year this time. Because that was what they had a good rate on. It's $11 something. I listened to them when they ran down all their plans. Because they could look at all my usage over the past year, and they told me which plan would be better for me. And they hit it right on the nail when the rep told me that my bill would be averaging between $90 and $99. And the last two bills since I started have been $99. It was good on their calculation on what I'm used to doing.
I pay my bills through my banking app. I always get emails about use this and things going on, so it's updated. And they break it down. The bills are simple to read and understand. Everybody did what they told me they were going to do. I tell everybody about my free weekends. Everybody in my circle of friends knows that I get to start my free weekends at 6 o'clock and not 8 o'clock. I'm very happy with Direct Energy.
Hi Dennis, we appreciate you are taking the time to share your amazing experience with us. Glad that you are choosing us for another year and we hope to be your energy provider for more time. We are pleased to know that you found the best plan based on your lifestyle. Thank you for your recommendation of our service. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a good day! - Zoeh / Digital Care
Reviewed May 26, 2021
Direct Energy has been telling me to switch my plan because my plan was up and I finally got on that. Everything was easy and I did everything online. Direct Energy is easy to deal with and others should try them.
Good afternoon, David! We are glad to know that you were able to find a plan that suited your needs and took the benefits of it. Our customers' satisfaction is our main goal and it sounds like we achieved that goal with you. Thank you for taking your time to share this review with us. Best regards! - Renee / Digital Care
Reviewed May 25, 2021
I like Direct Energy's prices. Signing up with them was simple. It is also easy to navigate their website. As soon as you open up, you see everything right there.
Hi Gerardo, Glad to know that Direct Energy is the best option for you. It is amazing when we receive this type of review where we can confirm that our self-help option is making your life easy. Thank you for choosing us as your energy provider. Have a good day! - Zoeh / Digital Care
Reviewed May 25, 2021
My wife hooked me up with Direct Energy. Right now, I've been very content. Direct Energy has been better to me and affordable out of the providers I used. They have good sales reps. They're humble people and they explained everything how it should be. That was what made us go with Direct Energy. I have recommended them to a lot of other people that also probably went with them. I informed my friends that I don't have any problems with my bills.
Hello, Salinto! Thank you for the time you took to write this review. We are very happy to know that you have been enjoying our service thus far. Thank you for your valuable recommendation to your family and friends. Don't forget that you can take advantage of our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend can earn $50.00 of credit. For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great weekend! - Renee / Digital Care
Reviewed May 24, 2021
My last provider got more expensive last year so I decided to switch. The process with Direct Energy was super simple and it was pretty trouble-free. I just filled out their paperwork and I didn't even have to contact my old company. Setting up payments is all automatic. I barely had to do anything. So far, my bills are lower than they were the year before.
Hi Steven, for you to say "was super simple and it was pretty trouble-free" makes our day! Thank you for such a fantastic review. We are really happy to make your life easy with the auto-pay. Happy to have you as part of our big family. Have an amazing day! - Zoeh / Digital Care
Reviewed May 24, 2021
When I enrolled with Direct Energy, one guy was insistent on my getting surge protection. I explained that I didn't want it. But other than that, everything else is going okay. Their website is fine too. Initially, I had issues logging in. But one of their representatives assisted me and I haven't had any trouble since.
Thank you for taking the time to share your review, Charles. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service we provide to our customers. Glad that our team was able to help you with the online account. We are here for you anytime you need it! - Zoeh / Digital Care
Reviewed May 24, 2021
It's good. I'd recommend Direct Energy.
Hi Velma, thank you for your recommendation of our service. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Glad to have such a fantastic customer like you! Have a great day! - Zoeh / Digital Care
Reviewed May 23, 2021
The customer service and support with Direct Energy has been great so far. I'd love to keep my lower price range when I move from the new apartment to the house but I don't imagine that's going to happen and I'm in a four months term.
Good afternoon, Carolyn. We totally appreciate for you taking the time to leave us this great review! It is extremely important for us to always provide you with the best service, the best rates, and make sure you get what you deserve! We care for you and we will keep doing our very best to be your electricity supplier for a long time to come! Best wishes to you and your family! - Sophie / Digital Care
Reviewed May 23, 2021
We have used different companies and Direct Energy is more expensive than my last provider.
Hi Brandon, thank you for sharing your experience with Direct Energy. We definitely understand your concern regarding your new rate, please note that our plans are based on the market conditions and as soon as we have a lower rate we will let you know. We highly recommend you to check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce the usage during summer/winter. Have a great day! - Zoeh / Digital Care
Reviewed May 23, 2021
So far, it’s good with Direct Energy. I like it so far. It's been fair. Hopefully, it won't be so sky high.
Hi Ramona, we are happy to receive such a great review, highly appreciate it! It's a great honor to have such an amazing customer like you. We highly recommend you to check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce the usage. Have a good day! - Zoeh / Digital Care
Reviewed May 22, 2021
The rates were great so I switched over to Direct Energy. The other ones I found were absolutely brutal. Everything about my experience has been good.
Hi Gene. Thank you for letting us know how you feel. It is terrific to know you found the best rate plan to suit your energy needs and budget. Thank you for giving us a shot! You are a valuable customer for us and we will work hard and give 110% to take care of you and your energy needs. Kind regards! - Sophie / Digital Care
Reviewed May 22, 2021
I like Direct Energy. The kW is a lot less. They don’t charge me so much for kW. So the price is very reasonable. Their price was affordable compared with the other electric company that I was with. The reps were very professional and courteous. Direct Energy is very reliable. The price don’t go up. So I’m pretty satisfied.
Hi Willie, we're pleased to know that your experience with us was great. Thank you for entrusting us with the care of your energy and for taking a moment to share your important comments. We are happy that you found the affordable plan that you were looking for. Have an amazing day! - Zoeh / Digital Care
Reviewed May 22, 2021
Direct Energy is better than Texas Electric where I got overcharged. I don't feel that with Direct. I've never been unhappy with them. If I have a problem or I need to renew, I have no issues.
Good afternoon, Alma. You can't imagine how important it is for us to have your trust since 2010! Thank you very much for this, we are happy to have you! It is wonderful to know that you have always found our rates to be reliable, low, and convenient for you. We will continue to do our best to continue serving you for many years to come. All the best! - Sophie / Digital Care
Reviewed May 21, 2021
Everything has been great. I've had a good experience with their team.
Hi Alvin, we are so grateful for your positive feedback, for you to say "I've had a good experience with their team" makes our day! our team will be happy to read what you wrote. Thank you for such a fantastic review. Have a great day! - Zoeh / Digital Care
Reviewed May 21, 2021
Direct Energy had better rates but I wasn't too happy because in the month of December, January and February, I had to come up with over $200 because they've raised the rate. They kept on going up higher and higher and higher. Direct Energy is not good as far as making payment arrangements. During the pandemic, there were a couple times that I asked for an extension and they said that I wasn't either eligible for one because I had already asked for an extension previously or I asked if they could redo my payment arrangements. But I still accepted the terms of the new contract because it’s giving me a lower and fixed rate. When my contract was over, they said that I was under a variable rate, that they could put me on a fixed rate for less than 11.0 kilowatts. They told me how much it will come out and so far, so good.
Hi Maria, thank you for taking the time to share your review. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review. We would love to further investigate your situation with the payment extension and find the best solution for your case. We are pleased that you renew your contract with us. We appreciate you are giving us the chance to help you with your energy needs. Have a good day! - Zoeh / Digital Care
Reviewed May 21, 2021
Some friends of mine used Direct Energy at one time before and they said it was a good company and that I should try it. Signing up was very quick and easy. Customer service talked to me about different plans and some of them were too high. I told them what I was interested in, which was the one that they sold me on. I didn't want a plan that was too expensive on a monthly basis and I didn't want one where you paid a certain amount. I wanted to be able to have an electric bill that I pay in full every month and be done with it.
I've been satisfied with the plan that I have. I pay my bill over the phone and get a confirmation number. I'm used to doing that. As soon as I call the number, it says, “We found an account under the name of... and if this is you, press one.” It tells me exactly what my bill is, what I just paid for the last bill, and what my new bill is. That's all I ever need to know.
So far, I've referred nine people to Direct Energy. I've told each and every person that they are the best energy company that I know of right now. TXU is the worst one. I said, “If you want an electric company that you can deal with, and that's going to take the time to do what needs to be done where your account is concerned, you want Direct Energy.” My daughters are with Direct Energy now. I turned them over. A few of my neighbors have changed over to Direct Energy too. A lot of them said they had to wait until theirs expired then they could go with the new company. I told them to go ahead and change. They are going to see the difference in the bill that they pay.
Hello Linda. You made our day with this review! Thank you so much for trusting in us your family and friend's peace of mind! It is a big deal for us when our customers recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Your trust and loyalty mean the world to us! Best wishes to you and your beloved ones! - Sophie / Digital Care
Reviewed May 20, 2021
Direct Energy is cheaper than the other places I've been to. I also like the app that I can see how much I'm using. It's very user-friendly. I figured it out right away. The other providers don't have that kind of app. I had to call once to figure out how to use a part of the app and the reps at Direct Energy were helpful. Also, because I was referred, I got 50 and the person who referred me got 50 off our bill.
Hi Olivia, we are thrilled to know that we are the best option for you. We are so happy to receive this type of review. We are glad to know that our mobile app is making your life easy. Hey did you know that if you refer a friend or family member, and they sign up with us, you and the new customer will receive a $50 Visa Gift card! I also include the link to our website so that the customer can read all the details. https://www.directenergy.com/refer-a-friend Have a great day! - Zoeh / Digital Care
Reviewed May 20, 2021
I've had a pretty good experience with Direct Energy. But during that last storm, I had a surge and I didn't know who to contact.
Hi Samuel, thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. You can contact them at 1-855-334-3577 and whenever you have any questions do not hesitate to contact us, we are here for you. Have a good day! - Digital Care
Reviewed May 20, 2021
Direct Energy has excellent coverage and they have a lower price. If I had any questions, everything was always answered.
Hi Sylvia. It is so comforting to have these types of reviews and to see that our effort has paid off, and we have managed to meet your expectations. Thank you for this great review! You are an important member of this family, and we will continue taking care of you and your home! Be safe! - Sophie / Digital Care
Reviewed May 19, 2021
The other providers which I had were a little bit expensive. Direct Energy's rates were competitive and then even after the promotional event, the rates which were offered were pretty good. So I like this about Direct Energy. I did everything online and it was easy to navigate through the website.
Hi Paurav, reading comments like yours make every minute of hard work worthwhile because we realize that day by day we manage to strengthen the bonds of trust with our customers. We will continue working for you, to always provide you with the best experience and be able to cover your energy needs. Glad to know that you got one of the best competitive plans that we had at that time. It is a big pleasure to make your life easy with our self-help option. Have a great day! - Zoeh / Digital Care
Reviewed May 19, 2021
Direct Energy helped us with the pandemic and I was able to get some assistance. But prior to COVID, I had some run-ins with Direct Energy. There was a time when I had hardship and they said they couldn't help. They should also improve on their customer service and the way we pay our bills. At this point, I'm just working with what I have. My lights are on so I can see okay. But I would prefer it if my bill was a little cheaper.
Good afternoon, Kameron. Thank you for sharing your point of view, it is really important for us to know how you feel and how we can improve our service to satisfy your energy needs. We would love to take a closer look at your account and make sure you have the best rate for you, we ask that you send us a private message through this review platform or please connect with our Facebook or Twitter team, you can also chat with us at www.directenergy.com, we will be more than glad to help you out. We look forward to hearing from you soon. Thanks for the feedback. Have a lovely day! - Sophie / Digital Care
Reviewed May 19, 2021
Direct Energy offered me a better rate than TXU. So I decided to go with them. They also had a good reputation. Their rep was also very courteous. He was a young man, very nice and knew what he was talking about. I'm satisfied and I've been happy with the service.
Hello Lynn. Thank you for this endearing review! We are very grateful for the opportunity you have given us to serve you. We will make sure to provide you with the best service and that each interaction is always pleasant and in the best way to satisfy your energy needs. Thanks for your loyalty since 2012, we love having you in our family! All the best! - Sophie / Digital Care
Reviewed May 18, 2021
When I first signed up, Direct Energy told me because of my age, they were gonna waive the joining fee. Then, I got a letter from them telling me that I had a bill from some other electric company and I didn’t qualify for that. I asked what were they gonna do and they said I had to pay the $200. I sent them $200 and when I sent them that, they didn’t cut my electric bill on. My lights still stayed out and I was living with somebody else. I finally called and asked them how come I hadn’t received a bill. They said, “We see where you sent the $200. It’s in another account so we gotta transfer it back." They realized what they had done and straightened it up. I'm looking at my bill and there's a $191 credit.
Hi Billy. We totally appreciate this great feedback. It is wonderful to know you had the assistance needed and your concern was solved. Remember that we're here for you anytime you might need us, it is always a pleasure to help you out. We love having you on our great team! Thanks for your vote of confidence! Have a beautiful day! - Sophie / Digital Care
Reviewed May 18, 2021
I’m happy with what I have right now with Direct Energy. The service is great. Customer service is fine and the website is very user-friendly.
Good afternoon, Domingo. We are more than happy to have you as a part of our big family! Thank you so much for this great comment. We feel amazing to know how you feel and we will continue working hard to meet your high expectations and continue as your electricity provider for many years to come! Thank you for your loyalty! All the best! - Sophie / Digital Care
Reviewed May 18, 2021
I've been with Direct Energy for about five years now and I like the service.
Hi Hector, we are fortunate to have you since 5 years ago. Your loyalty is really appreciated. We are so glad that you like our services. Have an amazing day! - Zoeh / Digital Care
Reviewed May 17, 2021
I liked the rate that Direct Energy offered. Compared to the service provider I had before, the prices went down tremendously. It's been a good experience. Everyone's friendly and they provide really good customer service.
Good afternoon, Tyjohn. Thank you so much for taking some time out to rate us! We care for you and we value your opinion. Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. We are thrilled to know you have received the attention you deserve! Thank you for trusting us! Please take care and be safe! - Sophie / Digital Care
Reviewed May 17, 2021
Direct Energy had a lower rate than the other providers that my apartment complex had referred me to and everything was set up pretty easy. It didn't take that much to get approved or get a quote. As soon as you get in the website, you're able to check your account, see the balance and make the payments. It makes it easier through doing automatic payment. I have accessed the app to check the balance but it's easier on the computer than the app.
Good afternoon, Victor! We are committed to providing you the best customer service ever, that is why you get to choose the rate that fits better with your needs, we are glad to know that you found it and we have the opportunity to serve you. You are a very valuable customer to us and certainly appreciate you delivering this kind and positive feedback to us. Thank you for being part of our family. Have a lovely day! - Renee / Digital Care
Reviewed May 17, 2021
Any time I've had to deal with them, it's been real easy. The rates are really low.
Hi Clint, we are so grateful for your positive feedback. We believe in transparency and we work hard to keep our prices affordable and we are glad that you got the best rate plan. Have a great day! - Zoeh / Digital Care
Reviewed May 16, 2021
Direct Energy has better rates. It's just that three months ago with the freeze over, we were down a good four days on and off, mostly off. Other than that, Direct Energy is a pretty good provider.
Hi, Jonathan. It was indeed a tough situation a few months ago, and we are sorry to know that you were affected by it. We hope that you are doing great now, though. We sure appreciate you taking the time to share this review about our service and look forward to being your trusted energy supplier for many years to come! - Renee / Digital Care
Reviewed May 16, 2021
Direct Energy’s kilowatt price is more favorable than the provider I had before them. I've spoken to their customer service to make a payment arrangement a few times for my bill. They were awesome. If we ever have another winter break outage, like what we had to deal with during the month of February and all the power went out and some of us were without power for days due to the grid, I guess that could be more upgraded maybe. Also, the service fee pricing could be a little better. It’s normally like 200 something without that extra fee on there, but that extra fee makes it go up into the 300s.
Hi Ruth, we believe in transparency and we work hard to keep our prices affordable, so we are really happy that came across. You can check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce the usage during summer/winter. We are here for you anytime you need it! Have a good day! - Zoeh / Digital Care
Reviewed May 16, 2021
I've been happy with my experience with Direct Energy. However, I have a second credit I'm supposed to get from a referral, and the first one took months and months. So, that was bad. But other than that, everything is pretty good. I also set up my mom's house with Direct Energy as well and I had an issue. I guess I had to make a deposit, but then, I had to close that and then reopen a new one because the rate changed. It was a complicated process. But other than that, it worked out in the long run.
Hello, Todd! We are sorry to know that you had trouble with your first referral credit. We would love to take a closer look at your account and make sure you will receive the second one on time, we ask that you send us a private message through this review platform or please connect with our Facebook or Twitter team; you can also chat with us at www.directenergy.com, we will be more than glad to help you out. Thank you for your positive review and we hope to continue serving you for a longer time. Have a great day! - Renee / Digital Care
Reviewed May 15, 2021
I was with Direct Energy where I was when I was living with someone. I liked their rate. I moved and I enrollment with Direct Energy. I did that online and that was easy. Customer service was fine.
Hi, Kiauna! Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. It is terrific to know that you chose us and trusted in our service when you moved. We are happy to hear we were able to satisfy your energy needs. All the best! - Renee / Digital Care
Reviewed May 15, 2021
I've spoken with Direct Energy's customer service several times. At first, I had issues that couldn't be resolved for months. I wanted to leave, but I'm not one who likes to jump from place to place. I remained with Direct Energy. The price was reasonable. The light was good. But then I moved out of where I was and they couldn't seem to move my service from where I used to stay to where I'm at presently. So, that was the problem. Right now, the service has been very good. Overall, the service was good to bad, but now it's back to great.
Hi Anne, we are sorry to hear you didn't have a great experience with us. This isn't the feedback we are used to hearing. We apologize for any delay in the process. We take all comments seriously and use them to improve and we are going to make sure that this is not going to happen again. We are honored to have you as a loyal customer. Have a great day! - Zoeh / Digital Care
Reviewed May 15, 2021
Direct Energy's rates were slightly lower than the one I had before. Their reps' knowledge was good and they helped me out with the quick opening of the account. Their website is good too. But the phone app is slightly tricky. Because I have three accounts with them and I can only see one account in there. I can only see one bill. But as far as the functionality and reliability of their service, I’m satisfied.
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Thank you for such a fantastic review and for recommending us. Direct Energy is grateful for your business and for you and your family a great day! - Zoeh / Digital Care
Reviewed May 14, 2021
I have a difficult time understanding what some of Direct Energy's reps are saying, but as long as they're speaking English I have no complaints. Since I got their service, the bill got lower and I have not had any problems with them. I’m on oxygen 24 hours a day and if the electricity goes off, I have a priority to get electricity back on because I won’t survive. To be prioritized like that, I had to go through a doctor and he had to certify my health condition then send it to them. Then they called back and talked to us. So it’s been outstanding, the fact that they've done that so far.
Good afternoon, Horace. We apologize for any inconvenience you may have had with our Customer Care Team. But know for sure, that at Direct Energy, we strive to meet the needs of all customers, so it is great to know that we are contributing to your safety about your health conditions. Thank you for giving us that chance and for trusting in our service. Take good care of yourself and have a lovely day! - Renee / Digital Care.
Reviewed May 14, 2021
Direct Energy's service is great. Their representatives have been very helpful. I did the application over the phone with a representative, and it was really smooth and easy. There were no extra fees or hidden fees, so it's really helped out.
Hi Kameron, thank you for your kind words! We strive to give customers a hands-on experience when it comes to customer service and is glad we've lived up to your expectations. We like to stay on top of new trends and up-and-coming best practices in various industries. We are thrilled that you are enjoying our services. Have a good day! - Zoeh / Digital Care
Reviewed May 14, 2021
As soon as I moved back to Houston, I went with Direct Energy because I knew that I could get a good deal and they’re reliable. I had a pretty good plan. I got it locked in for 36 months. I bounced around from an apartment to another apartment to a two-bedroom and now to a house. The thing that I appreciate with Direct Energy is the fact that I don't have to play these games where I have to come in under 2000 kilowatt hours or I get charged double.
What these smaller electricity companies in Houston do is they try to get you to kind of slot your usage in between 1000 and 2000 kilowatt hours. If you don't get that slot, you're charged the minimum. If you go over 2000, you get charged wo electrical bills at the same time. With Direct Energy, I haven't had to worry about that because it's straight up your usage and here's your bill. It’s pay-as-you-go. It might be more expensive that way but I'm not going to get blindsided with a double-bill at the same time. For a risk-averse person like me, Direct Energy works. They are meeting my expectations as a utility provider. With regards to customer service, they're going the right direction as far as trying to be that complete home services provider.
Hello, Carl! You have no idea how glad we are to know that you are happy with your rate. We completely get how important that is to keep track of your usage and your electricity bill. It is nice to hear that after all this time when you got back to Houston, we were your first option as your electricity provider. We would like to thank you for your trust and loyalty to our service and hope to keep meeting your high expectations for a longer time! Thank you for being with us and for taking the time to share this review. Best regards! - Renee / Digital Care
Reviewed May 13, 2021
It was completely easy to sign up. I've had no hiccups thus far and it's easy access like 1, 2, 3. I like the app. I would jump in there, pay my bill, view it, and I'm good.
Hi, Gennie! Thank you for your kind review of our service. We are happy to have you as a member of our family and to know that your experience with our mobile app has been easy thus far. We will keep our hard work so you can keep receiving the best customer experience. Take care and be safe! - Renee / Digital Care
Reviewed May 13, 2021
Direct Energy’s 12 on and 12 off is in my benefit. It would still be good if they could incentivize that 12 on, 12 off because the reality is from 9:00 at night where most people are asleep, there's not a lot of power being used. I noticed that they do have a higher rate for the daytime power consumption. So, the standard cap rate is higher than the average, free-weekend rate. So, they may be charging like 12 to 13 cents for the 12-hour rate whereas other rates are around 9 or 10 cents. They could bring that right down.
Thank you so much Paul, for your review. We are overjoyed to know that you found the best plan that can suit to fit your energy needs and of course we are going to take into consideration your request for the free night's plan as soon as we have more information we are going to let you know. It is a pleasure to help you. Have a great day! - Zoeh / Digital Care
Reviewed May 12, 2021
My electric bill is 15 bucks a month and I can't complain. I do the automated when I make my payments and it's very easy. I have recommended Direct Energy to a lot of people because I've always been happy with it.
Good afternoon, Marisela! It is always a pleasure to hear reviews from our customers. We are glad to know that you are receiving the service that you deserve as a customer and that more people will have the chance to get it thanks to your valuable recommendation. There is a no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends, so thank you for your confidence and loyalty! Kind regards! - Renee / Digital Care
Reviewed May 12, 2021
We used to be with Ambit Energy. I like the reps of Direct Energy a lot more. I like their customer service. I get my questions answered if I have any questions over my bill or statement. Ambit was very rude about questions, if I ever had any. Signing up with Direct Energy was really easy. All I had to do was just call and everything was set up.
Hi, Sinthia. Thank you for taking your time to share your opinion with us! It is a pleasure to have you in our family. We are really glad to know that your experience with our customer service has been great so far. Our main goal is to keep providing you the best customer experience ever! Thank you for giving us the chance to do it. Take care and be safe! -Renee / Digital Care
Reviewed May 12, 2021
I signed up with Direct Energy online and I've been with them since March 1st. Their service has been so good so far.
Hi Erica, we are so pleased to have you as part of our family since March 1st. We appreciate your kind review. Have a great weekend! - Zoeh / Digital Care
Reviewed May 11, 2021
Signing up with Direct Energy was easy, even getting the email and everything set up was pretty quick. Also, sending the information on the email to get it, like where they pay for the cancellation fee, was super easy too.
Hi Kimberly, we are happy to receive such a great review, highly appreciate it! It's a great honor to know that the enrollment process was pretty quick and also that you got a confirmation to your email. We are pleased to know that you are taking advantage of the great benefits and options that we have for you! - Zoeh / Digital Care
Reviewed May 11, 2021
I've had a good experience so far with the Direct Energy team. A couple of months ago, someone from there reached out and said that they were looking into my account. They said that the plan that I was on wasn't really benefiting because we actually had more consumption during the day than the evening. They recommended a plan to change to save us a little bit of money. That was really helpful.
Hello Whitney. Thank you for this great review! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. We always appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Thank you for choosing us, we will continue doing our best to serve you the way you deserve! Kind regards! - Sophie / Digital Care
Reviewed May 10, 2021
I've been happy with Direct Energy. They have good plans for everybody. My friends have been complaining about their providers and I don't have any issues with mine. My bill is really good and I keep it low.
Hi Jessica, we are so delighted that you are taking advantage of the great benefits of Direct energy. It is wonderful to know that you got the best plan that can suit to fit your energy needs and that you are getting a low bill. We are here for you anytime you need it! Have a great day! - Zoeh / Digital Care
Reviewed May 10, 2021
I enrolled with Direct Energy online and it was easy.
Hi Rebecca, welcome to Direct Energy! Our main goal is to make your life much easier. We strive to provide the best experience for all customers with their energy needs. I wish you a very happy day! - Zoeh / Digital Care
Reviewed May 9, 2021
Direct Energy doesn't have the rewards program like my old company had. Other than that, I'd refer them. They're a good company.
Thank you for your recommendation of our service, Misty. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. As soon as we have a new option for the reward program, we are going to let you know. - Zoeh / Digital Care
Reviewed May 9, 2021
It would be more beneficial if it was earlier, but the after 9 o'clock free electricity is what I like. I work most of the time during the day. I’m somewhere else so nobody is there a lot of the times throughout the day, but we are at night. And I run the AC all night, because I'm a big guy and I need some good air. Also, I'm in Texas so I got to have the air flowing around here. I've been stuck with Direct Energy because I may have been cheaper on kilowatts at the time. If they would give me a free months’ worth of electricity, that would be great.
Cheap energy, good service. Every time I've talked to somebody, sometimes depending on who answered the phone, I could understand them, but sometimes i couldn't, depending on what kind of accent they have. Other than that, they've always been helpful. One time I called and asked for an extension, if I was going through a tough time, and they’ve done that good. There's a limit on how many times you can have it extended. Maybe extend that limit out a more than one or two times. In six months, that might be helpful to some people.
Hi Blake, we are so glad this was your experience! It's especially wonderful to hear that you're enjoying our free night plan. Great to know that you found the best plan based on your lifestyle. Your feedback is very important to us, and all your points are well taken, that is our only way to improve, at the end our main goal is full to satisfy our customers and will go out of our way to make it happen. We are pleased to know that you are happy with all the options that we have for you.- Zoeh / Digital Care
Reviewed May 8, 2021
Direct Energy's price at the time was the best option. I go to the website to pay my bill, which is easy to navigate.
Hi Carlos. Glad to know that Direct Energy is the best option for you. We are pleased to help you with the care of your energy. Our main goal is to make your life easy and we are happy to know that our website is easy to navigate. Have an amazing day! - Zoeh / Digital Care
Reviewed May 8, 2021
Direct Energy had the best price even when I had a door-to-door salesman try to take me over to Reliant. I called Direct Energy directly with him in front of me and they underbid the salesman. Also, they provide better service than other providers I've had. When I have issues, they take care of them pretty quickly.
We believe in transparency and we work hard to keep our prices affordable, so we are really happy that came across. We are honored to know that with the time you prefer to keep Direct Energy. Thank you for the positive words, Jett. Have a good day! - Zoeh / Digital Care
Reviewed May 7, 2021
I had a normal experience with Direct Energy. It was nothing exceptionally bad or good. It was just as expected. I don't have any problem with them.
Thank you for your kind words, Bee. We strive to give customers a hands-on experience when it comes to customer service and is glad we've lived up to your expectations. If there is anything we can do to help you do not hesitate to contact us at any time. Have a great day! - Zoeh / Digital Care
Reviewed May 7, 2021
Direct Energy is my favorite electric provider. I like the rates and their accessibility through their apps and website. Use Direct energy. They're a great company.
Amazing feedback, Zakk! We are always there if you have a concern and will find options to resolve your questions. Great to know that you are taking advantage of the great prices and our online account. If you need further assistance we are here for you! Have a great day! - Zoeh / Digital Care
Reviewed April 22, 2021
Direct Energy placed a $300 charge on my last bill for termination which I never agreed to when I signed up with them. They have no proof of voice or written authorization or acknowledgment that I agreed to pay them $300 if I cancelled. They illegally sold fake debt to a collector who put it on my credit reports. I was told by direct energy they would correct this and that they do not have any proof I agreed to any terms that state a $300 charge would occur. If you have any issue with this company file a complaint with Public Utility Commission, Attorney General's office, BBB, all review sites online. I will also file a lawsuit and remand a jury if need be in small claims if not fixed.
Good afternoon, Kevin. We are truly sorry for the bad experience you have had. We would like to further investigate this matter and help in any way we can. We ask that you send us a private message through this review platform, or you can contact us through any of our communication channels. We care for you and we will do our best to provide you a solution. Thank you for the feedback. We look forward to hearing from you soon. Have a nice day! - Sophie / Digital Care
Reviewed March 28, 2021
I needed electricity to get into my apartment. I was in a rush and I ended up with Direct Energy. Everything's fine.
Thank you for choosing us as your energy provider, Anthony. We are honored to have you in our big family. Have an amazing day! - Zoeh / Digital Care
Reviewed March 27, 2021
Every year, I go online and find the company with the best rate with the bounce kilowatts I need per month versus customer reviews. This time, I chose Direct Energy and have been with them for a month and a half now.
Welcome to Direct Energy, James. It is a big pleasure to help you with the care of your energy. Glad to know that you found the best rate that can suit to fit your energy needs. Have a great day! - Zoeh / Digital Care
Reviewed March 26, 2021
My eyesight is not that great and I don't see a lot of things on there. That's why I usually just call Direct Energy. When I had the other energy company, I could call them and they could put I'm paying with an electronic check. And then, it would go through that and they would get it and it would go on my payment. But I tried to call and pay my Direct Energy payment on the line and it was so hard. I told the guy, he said, "I think you playing about your sight." "I wish I was playing about my sight." My right eye is giving me problems. He told me, "Well, just send it in the mail." I said, "Well, what if it doesn't get there in time?" So, I have to find some way to get my payment in there because I don't see well. My wife is on an assignment in Kansas. That's why she's not here to put it on there.
Other than that, it was $50-something for a bill. The check is for 60. Sometimes I would pay a bit more just in case you see it's over. I do that on purpose a lot. TXU bills were always $100, $200, $300, maybe $400 a month. And this is coming in. My wife is also happy with it because she said, "Well, that extra money you're spending, we can pay this, that, and the other off." It's great and she's right. It sounds like it's a great deal for me.
Hi Arnold, I wish you didn't have to go through this. Glad to know that you were able to send the payment and the additional money that you paid will be used for your next bill. We also have the option for autopay whenever you want, you can contact us and we can definitely set up this great option for you. We believe in transparency and we work hard to keep our prices affordable, so we are really happy that came across. Thank you for the positive words and your trust! - Zoeh / Digital Care
Reviewed March 25, 2021
When I first signed up with Direct Energy, my bill was sent to the wrong address in Dallas. I live four hours from Dallas. They still sent me the bill and charged my account for it. No one was able to change it. But it was only $20 and I'm not worried about it. Other than that, Direct Energy has been very good and I like them. I probably won't change.
Hi Eric, we sincerely apologize as it is our aim to be as transparent with customers as possible regarding their accounts. We would like the opportunity to investigate this further and add the correct mailing address, please send us a private message. It will be a pleasure to help you. We appreciate that you are taking the time to provide us your feedback. Have a good day! - Zoeh / Digital Care
Reviewed March 23, 2021
Direct Energy offered the best rate. Also, they're better than other people. My bill wasn't really that high and it hadn't changed, but I liked what they charged me.
Hi Morgan, we are so grateful for your positive feedback. Our team will be happy to read what you wrote. Glad to know that you got the best plan that can suit to fit your energy needs. Here our link https://www.directenergy.com/learning-center/25-energy-efficiency-tips to check our save energy tips that will help you to reduce the usage during summer/winter. Have a great day! - Zoeh / Digital Care
Reviewed March 22, 2021
I've had Direct Energy for going on six years. We had moved houses and we wanted to take Direct Energy with us. There was a lot of miscommunication about when the power was going to be cut off and when the power was going to be moved over to the other house. But it wasn't a big deal and it got resolved. Their reps were willing to help me however way they could.
Thank you very much for your firsthand review of our company, Ruth. We are so delighted to have you for 6 years already and of course, we would like to help you with your energy needs for more years. Glad that the issue with the transfer of service has been resolved. We are here for you at any time you need it! Have a great day! - Zoeh / Digital Care
Reviewed March 21, 2021
Direct Energy is better than TXU. Everybody has been cool to me. They have been very responsive and cordial to deal with. If you're looking for a good starting energy company, Direct Energy is not going to kill you on rates. They have some good ones.
Hi Will, it is amazing to check this type of review. Your story is incredible. We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have an amazing day! - Zoeh / Digital Care
Reviewed March 20, 2021
Direct Energy is the best electricity provider that I ever choose. It is a lot cheaper and they have better customer service. Go ahead with Direct Energy because you will not be disappointed in the monthly bills.
Thank you, Rhonda, for rating our services! We are glad to see you had a pleasant experience with us. We work hard to keep our prices affordable, so we are really happy that came across. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a good day! - Zoeh / Digital Care
Reviewed March 19, 2021
I just started with them and everything has been fine.
Hi Patrick. Welcome to our big family! Thank you for choosing us and for giving us the opportunity to serve you! We are committed to always serving you as you deserve it because you are very important to us. Thank you for giving us a chance. Please take care and be safe! - Sophie / Digital Care
Reviewed March 19, 2021
They have good service.
Hi James, we are so grateful for your positive feedback. Our team will be happy to read what you wrote. Have an amazing day! - Zoeh / Digital Care
Reviewed March 18, 2021
My experience with them has been excellent. I’ve been pleased.
Good afternoon, Teri. Thank you so much for taking some time out and share this great review! We are really happy to know you're pleased with our services. We care for you and we will continue working hard to meet your high expectations. Thank you for your vote of trust! Have a lovely day! - Sophie / Digital Care
Reviewed March 18, 2021
I was in the middle of a meltdown with Texas Electricity and Direct Energy was the fastest to switch me over. They personally turned it on outside of my house. They did a great job and I have the lowest rate. However, it could have been explained a little bit better as far as when the switch date would be and what that was depending upon. I called them and they said, “We've got just switched but there's a delay. We don't know when it will actually be switched.” Two days later was when they shut off the meter at the other place. Direct Energy picked it up but it didn't show me that I had switched until a couple more days and it did date back to the original date.
Thank you so much Casey for your review. We are overjoyed to know that you found the best plan that can suit to fit your energy needs and we apologize for any delay during the switching process. We appreciate you are entrusting us with the care of your energy needs. Have a good day! - Zoeh / Digital Care
Reviewed March 17, 2021
I had Direct Energy in the past and the service was good back then. It's good now so far. It's a much better rate than I have with Reliant and that's one of the reasons why I switched.
Hi Barbara, thank you for entrusting us one more time. We are pleased to have such a wonderful customer like you. Our goal is to continue offering top-notch services at good prices. Have a great day! - Emma / Digital Care
Reviewed March 17, 2021
It was cool when I had Direct Energy. I have no complaints about them.
Hi Wayne, we appreciate your kind words. We hope, we can make business with you in the future. Thanks for your trust! - Zoeh / Digital Care
Reviewed March 16, 2021
I was with Liberty Power but every month, my bill was just getting higher and higher. The last bill I paid was $245. I live alone. I leave at 5:00 in the morning to work and go home in the afternoon. So I didn't understand why that was happening if no one was home throughout the whole day. They just kept telling me, "Well, that's what your meter reads." So, I got fed up with it and my son-in-law told me to switch over to Direct Energy. My bill with Direct Energy is 60 bucks. The customer service reps understand what I'm trying to say and I understand perfectly what they've explained to me on how everything works. I'm very satisfied with this company. I've already told several friends at work and they're looking into it.
Hi Rosemary, thank you for such a fantastic review and for recommending us. Direct Energy is grateful for your business and with you and your family. You can take advantage of our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce the usage during summer/winter. Hey did you know that if you refer a friend or family member, and they sign up with us, you and the new customer will receive a $50 Visa Gift card! I also include the link to our website so that the customer can read all the details. https://www.directenergy.com/refer-a-friend We are here for you at any time you need it. Have a great day! - Zoeh / Digital Care
Reviewed March 16, 2021
I have a two-year contract with them and they were gonna go up significantly. So, I decided I was gonna switch providers. But they called me and said, “What's going on?” I said, “You guys sent me a notice that you were going up significantly.” They came back with a different offer. So, I decided not to switch. Although it was an increase, it wasn't as drastic as what they were originally asking for. I’m glad that they took the time to give me a call when they found out I was switching.
Hello Bob. Thank you for sharing your experience with us! We greatly appreciate that you have given us a new opportunity and decided to stay with us, we will do our best to continue to be your trusted electricity provider for a long time to come. Thank you for trusting us! Have a nice day! - Sophie / Digital Care
Reviewed March 15, 2021
Direct Energy has been cheaper on us, so far. It has saved us money.
Hi Lawanda, we believe in transparency and we work hard to keep our prices affordable, so we are really happy that came across. Thank you for the positive words! Have a great day! - Zoeh / Digital Care
Reviewed March 15, 2021
Everything is great with Direct Energy. I like the app. It explains everything. With other providers, either way you look at it, somewhere, somehow, you’ll end up some months paying way higher than what it is, even if you do the weekends for free.
Hi Annas, thank you for your trust. Your 5-Star Review is greatly appreciated! If we can make your life easier, then we have truly done our job. We are pleased to know that you are taking advantage of the great benefits that we have on our mobile app. Enjoy the rest of your day! - Zoeh/ Digital Care
Reviewed March 14, 2021
A lady from Direct Energy called and told me that I would have saved more if I got rid of my free nights on weekends. But then my bill came up to actually be more because I was doing more of my power consumption on the weekends and they had to switch it back for me. It cost me more money to change it back to what I originally had but it had been fine ever since.
Good afternoon, Whenrick. Thank you for taking some time out to share this feedback. We are very sorry that you had to go through that bad experience concerning the change of your rate, our main objective is always to give you the best attention and satisfy your energy needs, so we are very sorry if we have ever missed that mark. We are glad to know that everything is fine now. If there is anything we can help you with, please do not hesitate to contact us, we will be happy to hear your concerns and help you solve them. Thank you for your trust and loyalty! Have a lovely day! - Sophie / Digital Care
Reviewed March 14, 2021
So far, so good. I have no complaints with Direct Energy.
Good afternoon, Gail. Thank you for this fabulous review! We are so excited to know you're satisfied with the service you're being provided. If you have any questions pertaining to your account please do not hesitate to get in touch with us and we will be more than glad to help you out. Thank you for your trust and loyalty! Best wishes to you and your family! - Sophie / Digital Care
Reviewed March 13, 2021
My experience with Direct Energy was good. They were excellent. They would follow up to make sure that everything was fine with me. Customer service-wise, I was very satisfied.
Hi Irma. Thank you for this endearing review. We are really sad to know we have lost you as a part of our family and we appreciate this great comment. If there's anything we can assist you with please feel free to contact us anytime, we will be more than glad to hear from you again. We look forward to the opportunity to serve you again in the future. Best regards! - Sophie / Digital Care
Reviewed March 13, 2021
The only problem I have is that I am supposed to get emails and I'm not. I tried to go in and get that fixed on my computer but I haven't been able to get that accomplished. I put in my password that they gave me but it wouldn’t work. But the customer service reps have been wonderful and I haven't had any trouble with Direct Energy.
Hi Janet, glad to be your energy provider and we sincerely apologize for any inconvenience this may have caused you. We would like to add the correct email so we can make sure that you receive the information about your account. Please connect with us through chat at www.directenergy.com. We are looking forward to hearing from you soon! - Zoeh / Digital Care
Reviewed March 12, 2021
Everybody was nice. I'm satisfied with my experience with them. However, I was wondering where is the Amazon gift card that they had promised me. They said I would have gotten it in two weeks of signing up. I still haven't gotten it.
Hello Isaria. Thank you for sharing your experience with us. We care for you and we would love the opportunity to take a closer look at your account. Please do not hesitate to contact us by sending a private message through this review platform, or you can contact us through any of our communication channels, we will do our best to provide you all the information needed. We'll be waiting for you. Kind regards! - Sophie / Digital Care
Reviewed March 12, 2021
My experience with Direct Energy has been fine. So far, I've had no problems. It’s on auto-pay. However, when I called, customer service was not in America. I always get somebody that's very hard to understand and that’s annoying. I also use their app and it would never tell me what I owed to pay off my plan. I always had to do the math to figure it out. I don't mind doing that but it's annoying. Because sometimes I missed it, messed it up and it kicked me off to a deferred payment plan.
Hi Jessica, thank you for taking the time to leave your review. We are very sorry and there is no excuse for what you experience. We appreciate your patience. We at Direct Energy pride ourselves on providing an inclusive and diverse workforce and strive to always provide excellent customer service. Our call center agents are trained to provide the best customer care possible and the customer experience should not be impacted by the agent location. If you have any concerns that you would like us to escalate, our Digital Care team is happy to get involved! Please connect with us through chat at www.directenergy.com. We are looking forward to hearing from you soon! - Zoeh / Digital Care
Reviewed March 11, 2021
I've always had Direct Energy and I’ve never had a problem with them. Their service is reliable and their customer service has been okay. During the storm, I paid for a surge protection. So I have a claim with them and we shall see how that goes.
Hi Quesha, glad to know that you are taking advantage of our protection. Thank you for entrusting us with the care of your energy. Have a great weekend! - Zoeh / Digital Care
Reviewed March 11, 2021
They were very nice and knowledgeable. They answered all the questions that I needed to know to choose my plan. Their rates were also cheaper.
Hi Jimmy, thank you for your kind words! We strive to give customers a hands-on experience when it comes to customer service and is glad we've lived up to your expectations. We like to stay on top of new trends and up-and-coming best practices for our customers. Have an amazing day! - Zoeh / Digital Care
Reviewed March 11, 2021
My experience with Direct Energy's reps was good.
Good afternoon, Hua. Thank you for this endearing review! It is great to know that you have received the attention you deserve from our Customer Care Team. Remember that for any assistance you may need, we'll be here for you anytime and it will be a pleasure to hear from you again. Please take care and be safe! - Sophie / Digital Care
Reviewed March 10, 2021
The whole process with Direct Energy was quick. My other company took a while to come and turn it on. Direct Energy is also cheap and reliable.
Good afternoon, Sabrina. Thank you for this exceptional review! It is awesome to know that you have chosen us to provide your electricity services and that you are happy with our services. If there's anything we can help you with, please feel free to reach us anytime, we will be more than glad to help you out. Thank you for trusting us! All the best! - Sophie / Digital Care
Reviewed March 10, 2021
I had Direct Energy before when I lived in a different part of the state. I enjoyed my services and I wanted to continue with it. My interaction with the rep was great. I was explained what services I had clearly. There wasn't any red tape and every question I had, it was answered within an expedited time. It was very pleasant. Direct Energy has great customer service and professional customer care representatives. When the snowstorm hit a couple of weeks ago, I noticed that they were very informative, letting individuals know what the outage was stemming from and the approximate wait time that it's going to be out. For my area, it was not very long at all. They keep me informed when we need to be informed of things. That's the best experience I’ve had thus far.
Hi Robert, thank you for your kind words! We strive to give customers a hands-on experience when it comes to customer service and is glad we've lived up to your expectations. Your story is incredible; thank you for sharing that with us! Thank you for the positive words! Enjoy your weekend! - Zoeh / Digital Care
Reviewed March 9, 2021
As a customer I was not satisfied with my interactions with the company. They failed to offer appropriate service to ensure customer satisfaction. Talking to them was like talking to a brick wall. They seem to resolve issues and concerns that are comfortable for them. Not acknowledging the wrong to establish a solid customer and provider relationship.
Hello Aphiah. We are terribly sorry to hear that the experience you had with our Customer Care Team was anything less than outstanding. We always strive to provide an excellent customer experience and apologize if we missed the mark. We love having you in our family and we look forward to the opportunity to provide you with outstanding service going forward. We appreciate this feedback! Have a fantastic day! - Sophie / Digital Care
Reviewed March 9, 2021
They've been very helpful whenever I had to call for service. They went out of their way to resolve any issues.
Hi Joel, glad to know that Direct Energy is giving you such great customer service. We are honored to have you as part of our family. Have a good day! - Zoeh / Digital Care
Reviewed March 9, 2021
Direct Energy is my first light company and I've been with them since January 28. I chose them because I saw they have great deals. I like the deal with the free nights (after 9:00 to 9:00 am). However, it says online my bill is $200 already and I don't understand why.
Hello Salinthia. We are very grateful for the opportunity you have given us as your first electricity provider! We will do everything in our power to always provide you with good service and satisfy your energy needs. We would like to take a closer look at your account and answer any question you may have pertaining to your balance, please connect with our Facebook or Twitter team, or you can also contact us by phone or through our Live Chat department, we will be more than glad to help you out. Thank you for trusting us! All the best! - Sophie / Digital Care
Reviewed March 8, 2021
Customer service answered all my questions and gave me all the information that I needed. Everything's good, so far.
Hi Regina, we are very happy that you are getting such a fantastic experience with our team. Our main goal is to make your life easy. we are so grateful for your positive feedback. Our team will be happy to read what you wrote. Enjoy your weekend! - Zoeh / Digital Care
Reviewed March 8, 2021
Everything's been great with Direct Energy. I looked at a few companies and they seemed like the best option.
Hi Kyle. We are thrilled to have you in our family! Thank you for giving us a shot! After taking a quick look at your account, we show your account is on a variable rate plan, with rates subject to change month to month based on market conditions. Please get in touch with us through any of our communication channels, so that we may review your options for the best fixed-rate plan for you! Thank you for this great review! We look forward to hearing from you soon, and we wish you a wonderful day! - Sophie / Digital Care
Reviewed March 7, 2021
This is my third contract renewal and if I had a problem with Direct Energy, and I don't, it would be when I call in to talk to someone. I'm not trying to be racist, but I get foreign people answering the phone. I'm 73 years old, hard of hearing, half blind, and I cannot understand them or deal with them. It makes it very difficult to do transactions. Plus, I’ve got a couple of times that I got calls from foreign people that were supposedly representing Direct Energy. They wanted all of my information and I said, “There’s no way I’m giving you my information. If you work for Direct Energy, you got it." I think somebody is trying to get in on their line and scam them.
I just renewed with Direct Energy. In fact, I got my first bill yesterday on the new contract and I've had no problem with them. On the other hand, AEP is high on their line maintenance, and the one I'm not satisfied with. Direct Energy has lived up to everything they told me, but companies like AEP, Reliant, and all those companies that own the power line, they're getting out of hand on what they charge for maintenance. Their service ain’t that good as well.
Good afternoon, Donnie. Thank you for taking the time to leave us this review! It is highly important for us to know how you feel and if there's anything we can do to enhance your experience with us. We care for you and we thank you for your loyalty since 2015, we will continue doing our best to serve you the way you deserve for many years to come! Thank you for the feedback, it means a lot to us! Have a beautiful day! - Sophie / Digital Care
Reviewed March 7, 2021
The bills have been reasonable and their customer service has been good.
Thanks for the honest feedback, Kevin. Glad to know that you are getting such a great experience with us. It is a pleasure to offer you the best rate that can suit to fit your energy needs. Have a great day! - Zoeh / Digital Care
Reviewed March 6, 2021
I got a call from someone who they were from Direct Energy and all they wanted to do was to verify my address and my phone number. They may have been trying to sell me some type of other service but it struck me as kind of odd. Other than that, I have no complaints about Direct Energy's service.
Hi Robert, we apologize for any confusion this phone call may have caused you. Our support team normally calls our customers to check if they have the lowest rate available or if you have any questions regarding your account. We are honored to have you in our big family. Thank you for taking the time to leave this great review. Enjoy your weekend! - Zoeh / Digital Care
Reviewed March 6, 2021
I'm locked in for three years with Direct Energy and I'm happy with it. Their rates were the best. They also handled the whole cancellation thing with my other company and called to make sure everything was set up. So, it was good.
Hello Jackson. Thank you for this great rating! We totally appreciate the opportunity you're giving us to serve you! It is awesome to know that you're happy with our rates. We will work diligently day by day to satisfy your energy needs and continue as your trusted electricity provider for many years to come! Welcome to our big family! Have a beautiful day! - Sophie / Digital Care
Reviewed March 5, 2021
When I first moved to Houston, I picked the company that seemed the most well-reviewed and had decent rates. I went with Direct Energy and they are dependable. At one point, I had some issues with billing because my debit card got canceled, then I had to go on vacation, so my billing lapsed. But they were able to correct it and they didn't fine me. They said they understood that I was out of town and I couldn't do anything about it.
Good afternoon, Dylan. Thank you for this great rating! We are excited to know you have been with us since 2014, your loyalty makes us happy! Thank you so much for sharing your great experience with us. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us anytime, we will be more than glad to further assist you. Have a lovely weekend! - Sophie / Digital Care
Reviewed March 5, 2021
My experience with Direct Energy has been good. I used to have prepaid light before I had a baby. This is the first light company that goes from month-to-month. I also have free weekends, so that's a plus. ‘Cause my daughter just uses and turns on every light in the house. Their prices are very reasonable too. I will most definitely recommend them to a family member or friend.
Hi Taylor, we're pleased to know that your experience with us was a good one. thank you for entrusting us with the care of your energy and for taking a moment to recommend us to others. Did you know that if you refer a friend or family member, and they sign up with us, you and the new customer will receive a $50 Visa Gift card! I also include the link to our website so that the customer can read all the details. https://www.directenergy.com/refer-a-friend Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future. Zoeh / Digital Care
Reviewed March 4, 2021
Last night, the power kept going off and on for no apparent reason. I was unable to get ahold of Direct Energy or CenterPoint. It would be nice to be able to have a phone number that we could get ahold of them in the middle of the night, 'cause some people in this house have sleep apnea machines.
Good afternoon, Jennifer. We are terribly sorry for the inconvenience you have experienced. If the issue persists please feel free to contact us anytime through any of our communication channels, we will do our best to provide you a solution. Thank you for the feedback. Have a great start of the week! - Sophie / Digital Care
Reviewed March 4, 2021
Direct Energy's rates are too high. I keep paying 149 a month for a single dwelling, which is too much, and if you don't pay that whole 149, they cut you off. They don't give you no extension and they don't work with you. When I spoke to them, they said there was nothing they could do about it and just cut it up. So they’re not particularly helpful.
Hi Michael, your feedback is very important to us, and all your points are well taken, that is our only way to improve, in the end, our main goal is fully satisfy our customers and will go out of our way to make it happen. We would like to further investigate more about this high bill and find the best plan that can fit your energy needs. Please send us a private message or engage with us through chat at www.directenergy.com It will be a pleasure to assist you! - Zoeh / Digital Care
Reviewed March 3, 2021
A friend of mine works with Direct Energy and he gave me a referral code. I've used a bunch of companies and Direct Energy has the best website and the most intuitive setup. They're easy to work with because it was all done over a chat, through the website. It was also quick and there was no waiting. But cost-wise, they're not the cheapest, so it's a bit of a compromise. They should work on the price to make things even better. But other than that, they're a good retail provider.
Hello Ivaylo. Thank you for sharing this great review! We are very grateful to have you as a part of our big family and we totally appreciate your trust and loyalty! Please notate that your account is currently enrolled in a variable price product. Please be advised that a variable rate may vary (up and down) up to once a month based on the market conditions and does not have a contract. We would like to take a closer look at your account and help you find the best rate plan for you. Please contact us through any of our communications channels so we can discuss what options we have available for you, we will make sure to set you the best deal! We look forward to hearing from you soon. Enjoy your weekend! - Sophie / Digital Care
Reviewed March 2, 2021
I've used a lot of providers. I used Ambit, Tara Energy and then I’m now using Direct Energy. I’m not happy because they lied to me. Somebody called me from customer care a few months ago. They wanted to transfer me to Direct Energy and the rep asked me some questions. I told him I consume 1,600 to 1,700 every month. I asked how much it was gonna cost me. He said, “115 every month.” My first bill came out and it's $450. I don't understand why.
Hi Olukorede, we would like to thank you for taking the time to leave valuable feedback, and we apologize for the experience detailed in your review. We are very disappointed to learn you are getting a high bill versus what was offered to you. We would like to further escalate this as soon as possible and find the best solution for your case. Please send us a private message or engage with us through chat at www.directenergy.com It will be a pleasure to assist you! - Zoeh / Digital Care
Reviewed March 2, 2021
Direct Energy's rep was very polite and knowledgeable.
Hello Brianchelle. Thank you for taking some time out of your busy day to share your great experience with us! It is wonderful to know you have had great assistance from our Customer Care team, one of our priorities is to provide you a pleasant experience in every one of your interactions. Thank you for giving us a shot to serve you! Best regards! - Sophie / Digital Care
Reviewed March 1, 2021
I've been a Direct Energy customer for seven years and then the account was switched into my ex's name. I just now switched it back over into mine. I have had not one complaint at all. Setting up my account again was really difficult, but it wasn't because of them. It was because I was trying to get service at a place that was in my ex's name and trying to get it switched over. There was a lot of confusion. From what I understand, it was transferred over to the actual apartment complexes. One day, after a couple of months of me trying to get it set up, the manager said that I needed to get the energy switched back to my name, and that they would add to my bill what had been billed to them on my behalf, which was unknown to me. We finally got things straightened out.
Hi Latisha, we are thrilled to have your trust. We are happy to hear our customers feel taken care of every step of the process. We are glad that the service was switched to your name. We certainly appreciate your kind words. Enjoy your weekend! - Zoeh / Digital Care
Reviewed March 1, 2021
We have liked Direct Energy so far. My bill has been steady and I like the free weekends. Also, we never lost power when we had this last snowstorm. If you can switch and get out of a contract that you're currently in, you should try to get on with Direct Energy because I've had good things to say and good experience with them.
Good afternoon, Broderick. Thank you so much for this amazing review! We totally love having you in our family! We appreciate you being a loyal customer with us since 2014!
After taking a quick look at your account, it does appear that your previous, fixed-rate contract expired. The account is now on a variable rate plan, with rates subject to change month to month based on market conditions. Please get in touch with us through any of our communication channels, so that we may review your options for a lower fixed-rate plan! We look forward to hearing from you soon. Have a nice weekend! - Sophie / Digital Care
Reviewed Feb. 28, 2021
I liked the offer for the 12 off that I'm in, for the 9:00 PM to the 9:00 AM free energy, and much better deals. I had a question about my first bill and Direct Energy was helpful and quick in responding. It was great.
Thanks for the awesome review, Ashley! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. It is great to know that you found the best plan that suits your energy needs. Thank you for your trust in us! Have an amazing weekend! - Sophie / Digital Care
Reviewed Feb. 28, 2021
It's been years that I've been using Direct Energy, and their customer service team as well as the payments are wonderful.
Hi Barbara, thank you for such a marvelous review. It is a pleasure to know that you are enjoying your wonderful experience with our team and payment system. Thank you for the positive words! Have a great weekend! - Zoeh / Digital Care
Reviewed Feb. 27, 2021
I've been using Direct Energy for many years. I learned about it from my neighbor two years ago. It's a good and reliable service. I can expect a lower rate, and that is always a good thing.
Hi Velina, it is a big pleasure to have you as part of our family. Thank you for entrusting us with the care of your energy. we believe in transparency and we work hard to keep our prices affordable, so we are really happy that came across. We are here for you anytime you need it. Enjoy your weekend! - Zoeh / Digital Care
Reviewed Feb. 27, 2021
I was looking for something cheaper, but if it wasn’t for the free nights, Direct Energy is the most expensive one I've had. I’ll stop them because I look at the bill each time, and I say, “Whoa. Boy, if it wasn’t for nighttime deal, this would be one I know I wouldn’t be able to keep up with.”
Good afternoon, Clorith. We are very saddened to know that you are considering leaving us. We care for you and we love having you in our family. We would appreciate the opportunity to take a closer look at your account and help in any way we can. Please feel free to reach us anytime, we will be more than happy to find the best solution for you. Thank you for the feedback. We look forward to hearing from you soon. Please take care and be safe! - Sophie / Digital Care
Reviewed Feb. 26, 2021
I've had Direct Energy for five years. Customer service is good. They answer the phone when you call and you’re not on hold forever. Direct Energy was good on renewal plans. I waited out for a while and finally decided on one.
Hi Jerry. Thank you so much for your trust and loyalty all over these years! It means the world to us knowing that you're happy with our service and we will continue working to provide you an outstanding experience for many more years to come! We care for you and we appreciate you! Enjoy your weekend! - Sophie / Digital Care
Reviewed Feb. 26, 2021
We had TXU when we first moved in then we changed to Direct Energy due to the prices. So far, I've had a good history with them and I've had other providers come to me since I've had Direct Energy, trying to get me to change over, and they just could not beat the price or they couldn't match it. I've been happy with Direct Energy and with them, my bills have been great. I had some very high bills several years ago and when I called them, they said they would look at what plan we had versus what they could do for us. So, it was at a point where the plan that I had had expired and they walked me through the process. They were very patient and they found me a good rate.
Another thing is that during the ice storm that we had where we had the power outages, the very next week, I received an email from Direct Energy letting me know that I didn't have to worry about my bill. They said that my rate wasn't going to jump up and that really gave me a lot of satisfaction. It made me feel good about it because people were talking about the very high bills that they had been receiving. But we didn't and things went as smooth as butter. I also appreciated the fact that Direct Energy contacted me and I didn't have to contact them.
Hi Joyce, thank you business and loyalty! We love to read your story with Direct energy. We strive to give customers a hands-on experience when it comes to customer service. We believe in transparency and we work hard to keep our prices affordable, so we are really happy that came across. We are really glad that you didn't receive a high bill during the storm. We highly recommend you to check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce the usage during summer/winter. Thank you for the positive words! Have a great weekend! - Zoeh / Digital Care
Reviewed Feb. 25, 2021
Direct Energy is a solid choice. We’ve used them before and we liked them.
Hi Mike, for you to say "Direct Energy is a solid choice" made our day! Thank you for considering us as your energy provider one more time. Glad to have you back! Have a great weekend! - Zoeh / Digital Care
Reviewed Feb. 25, 2021
The price from Direct Energy is a little bit better than my previous electricity provider.
Good afternoon, Spiros. Thank you for this great comment! It feels wonderful to know that you're satisfied with our rate prices and with the service we're providing you! If there's anything we can assist you with, please feel free to contact us anytime, it will be a big pleasure to help you out. Thank you for trusting us! Have a great weekend! - Sophie / Digital Care
Reviewed Feb. 24, 2021
I just got Direct Energy for electricity. Their customer service was great.
Hello Eddie. Thank you for this great review! We are thrilled to welcome you to our big family! We love knowing that you have had great assistance from our Customer Care Team. Thank you for giving us the opportunity to serve you, we will work hard to satisfy your energy needs for many years to come! Have a beautiful weekend! - Sophie / Digital Care
Reviewed Feb. 24, 2021
Direct Energy's customer service was good when I was doing research, so I went with them. I was also able to lock in on some special offer which made it a little cheap.
Hi Molly, thank you very much for your trust in our company. Your 5-star review made our day! One of the main objectives is to help you with your energy needs and find the best plan based on your lifestyle. We are here for you! Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 28, 2021
Direct Energy has great service and I would recommend it. Their website is user-friendly.
Hi Namphuong. Thank you for this phenomenal review! There is no bigger compliment for us than when our customers say they would recommend Direct Energy to their family and friends! Are you familiar with our Refer a Friend Promotion? You and the new customer can each receive a $50 credit. To find out more information, visit our website at https://www.directenergy.com/refer-a-friend. Thank you for your trust and loyalty! Enjoy your weekend! - Sophie / Digital Care
Reviewed Jan. 26, 2021
Everything's functioning just fine with Direct Energy. I really enjoy the service and I have no issues. In the future, I'm going to request them to come and install a box and I’m gonna need thicker wires, but that's going to be a project that I have penned in.
Hello Jasser. We are very happy to know that you feel satisfied with our service. We totally appreciate you took some time to share this great review! At any time you need our assistance, it will be a pleasure to work with you, you matter to us and we will do our best to meet your expectations and continue as your trusted supplier for a long time to come. Have a fantastic weekend! - Sophie / Digital Care
Reviewed Jan. 25, 2021
Someone from Direct Energy had called me and was talking to me about switching over. They had taken all my information and they said that on this certain day, they would call me back to make sure that it was what I wanted to do. I said okay. So on that certain day, I was waiting for them to call and ask me if I wanted to switch over. But I just got a text message saying, "Welcome to Direct Energy." So they didn't call to ask, they just switched me over. But it was okay 'cause I was gonna have to either renew or switch to a different provider anyway. Overall, it has been good. The first bill was prorated to $8. So I'm just waiting on the second bill now.
Good afternoon, Karen. Thank you for this good and fair review. We are glad to know that you gave us the opportunity and we will do our very best to serve you the way you deserve! If you have any questions or concerns please do not hesitate to contact us anytime, we will be more than happy to help you out. Have a fantastic weekend! - Sophie / Digital Care
Reviewed Jan. 25, 2021
Everything seems good.
Hi Sandra, we are so glad this was your experience. We are fortunate to have you in our big family. We are here for you anything you need it. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 24, 2021
Direct Energy has been good, so far. I did a fixed deal with them for 18 months. I set it up on auto-pay so I don't talk to anybody. Their website was simple and easy to use. I'd tell my friends to sign up with them if the rate was right.
Hi Roger. We love to hear that our customers are receiving amazing customer service, all while saving money on their monthly bills! We sure appreciate you taking the time to share this review, and we look forward to being your trusted energy supplier for many years to come! Thank you for your trust in us! Kind regards! - Sophie / Digital Care
Reviewed Jan. 24, 2021
Their reps were all humble and honest. My experience was good but I found out that it was too pricey. My bill for this month came around 267. This is the first time I've got so much bill for a two-bedroom apartment. I was shopping around and I found another company that was offering 30% lesser than what Direct Energy was offering so I switched recently.
Hi Kirankumar, glad to know that our team was humble and honest with you. We pride ourselves on our professional service and I'm very sorry that we lost your business. Please feel free to send us a private message if there is anything we can do to change your mind. We wish you the best. - Zoeh / Digital Care
Reviewed Jan. 23, 2021
We got a vacation house in Brownwood and that’s where we’re living now too. Direct Energy had the free weekends and we were there on the weekend so it worked out really well. Then we had to go to a regular one. We’ve been with them for four years now and so far, they've been good.
Hi Deborah, we appreciate your loyalty for 4 years. It is a big honor to help you with your energy needs in the vacation house. We love to have you in our big family. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 23, 2021
I've been with Direct Energy for over eight years altogether and the service is great. The customer service is good and the rates are not bad. I get weekends free. I chose that plan because we have the setup where we do most of our chores on weekends. So it saves us through the week from running the bill up, so that keeps the bill down low. So it has been good with them.
Hello Gerald. We highly appreciate this awesome review! We are so pleased to know that we have earned your trust and loyalty, and we appreciate you sharing your experience. We are so glad that you are taking advantage of our free weekends plan, as it can definitely save our customers with heavy weekend usage quite a bit of money! We are so glad to hear that you are saving money every month, and we look forward to the opportunity to serve you for many years to come. Have a wonderful day! - Sophie / Digital Care
Reviewed Jan. 22, 2021
My experience with Direct Energy has been fine. I'm satisfied with them.
Hi Kelly, we are overjoyed to know that Direct Energy exceeded your expectations and showed what the experience should be! Thank you for your business and your kind review. Have a great day! - Zoeh / Digital Care
Reviewed Jan. 22, 2021
Our experience with Direct Energy has been going well at the moment. It's my second month of using the service. The bills seem to be pretty okay. Before I moved into the house, I used Ambit Energy, which was hard to use all the online stuff. I'm into more convenient stuff and Direct Energy gives me all that in a single app. I'll recommend others to have Direct Energy.
Good afternoon, Theblay. Thank you so much for giving us the opportunity to serve you! It is amazing knowing that we count on you and that you have trusted us, we will continue working to offer you the best experience ever! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Enjoy your weekend! - Sophie / Digital Care
Reviewed Jan. 21, 2021
Renewing our contract with them was simple online. I was able to get a better contract this year. My rate went down. So, I'm saving more money now.
Hi Nicole, thank you so much for sharing your positive experience working with Direct Energy. We are grateful for your business. We are glad that the renewal option from the mobile app is making your life easy. Our goal is to continue offering top-notch services at good prices. have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 21, 2021
I got connected with Direct Energy through my sister and she helped me sign up for it. I'm doing good with the experience. We like it because the prices are amazing.
We are so delighted to have you as a part of our family, Elizabeth. Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great day! - Zoeh / Digital Care
Reviewed Jan. 20, 2021
I used to have TXU and Direct Energy's service is just as good but the charges are a bit higher.
Hi Nicholas. We greatly appreciate this review. After verifying your account we have been able to verify that you have one of the lowest rates available, please be advised that rates are always changing based on the market conditions, and, unfortunately, we don't have control over it. We would like the chance to improve on any less than satisfactory experience you may have. If there are any outstanding issues, we ask that you send us a private message through this review platform or you can contact us anytime through any of our communication channels. We would love any chance to show you we care. We look forward to continuing as your electricity provider for many years to come! Enjoy your day! - Sophie / Digital Care
Reviewed Jan. 20, 2021
Our experience with Direct Energy has been good. I really liked the deals. I'm on the night free plan and I like it. They were good and always friendly. I really liked that they have called when I was in a plan with them just to check to see how everything was going. If I had a question about the bill, I've called before and everything's been taken care of.
Hello Alyssa. This is one of a kind comments and has made our day! It is awesome to know that you're satisfied with the service you're being provided. We are thrilled to know that you found the best rate plan to suit your energy needs and budget. If there's anything we could do to enhance your experience with us, please let us know and we will do our best to show you we care! Thank you for your loyalty! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Jan. 19, 2021
Direct Energy has had a competitive rate and I have been happy with my service. I would tell others to definitely check them out.
Hi Lyndsey, thank you very much for your first-hand review of our company, we are honored to have you as a customer. You may also take advantage of the refer a friend program. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. Have a great weekend! – Zoeh / Digitial Care
Reviewed Jan. 19, 2021
Previously, I was with Gexa and I couldn't renew my contract at rates I was initially quoted for at introductory prices. I didn't like that about them. I got a six-month contract with Direct Energy and I'd like to renew it at the same rate.
Hi Shubham, Welcome to Direct Energy. Glad to know that you were able to find the best rate that suits to fit your energy needs. Thank you for choosing us as your energy provider. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 18, 2021
Customer service at Direct Energy has been fairly pleasant. Their service has been simple and fair.
Hi Kyle. Thank you for this endearing review! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience and we totally appreciate when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! Thank you for your trusting us! Have a beautiful weekend! - Sophie / Digital Care
Reviewed Jan. 18, 2021
I hadn't had any problems with Direct Energy and that's a good thing.
Hi Darryl. Thank you so much for this great review! We are so excited to have you in our family, thanks for giving us a shot! We will do our best to meet your expectations and to serve you for many years to come! Have a beautiful day! - Sophie / Digital Care
Reviewed Jan. 17, 2021
Direct Energy is okay. However, the rep said I was only supposed to get charged 11.6 cents per kilowatt hour but it's 13.7 in the bill. I need it reduced down to 11.6.
Hi Mitchell, thank you for choosing us as your energy provider. We apologize for any confusion this may have caused you. We would love to get a lower rate plan for you. Please send us a private message it will be a pleasure to assist you. Have a good day! - Zoeh / Digital Care
Reviewed Jan. 17, 2021
Setting up everything for automatic bills paying via their website was easy and straightforward. I've paid my first bill and everything has been taken care of as it should be.
Hi Wayne, It's wonderful that the Direct Energy app is making your life easy. Thanks so much for your thoughtful and detailed review. This is incredibly helpful. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 16, 2021
Direct Energy is good. I like the new change and benefits. Everybody's been helpful too. If I have a simple question, they assist me as best as possible. Also, their website is user-friendly compared to some of the other websites I've used for other services and products.
Good afternoon, Matias. It is awesome to have these types of comments because we are happy to know that we have managed to satisfy your energy needs. Thank you very much for taking the time to share your experience with us, we greatly value your opinion! We care for you and we will continue serving you the way you deserve! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Jan. 16, 2021
I went with Direct Energy's Bright Choice plan since there was no contract. Their site has been very easy to navigate. When they sent the bill online, all they do is say Direct Energy usage. I don't know if that's a bill or not. So, I don't click it thinking it's an advertisement. Now, when I'm supposed to do the bill, they said I'm late because I didn't notice it. Direct Energy needs to make sure that the message actually says "Your energy bill" because it always goes to spam.
Good afternoon, Robin. Thank you so much for taking the time to share this review. If there's anything we can help you with, please feel free to contact us anytime, we will be more than glad to further assist you. Best wishes to you and your family! - Sophie / Digital Care
Reviewed Jan. 15, 2021
I noticed that representatives from other companies pushed on you a lot, which I didn’t like, but the rep from Direct Energy I spoke to was great. Also, I was offered a $50 discount on my second bill.
Hi Genesis, it is amazing to know that you got a great experience with our sales agents. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a great day! - Zoeh / Digital Care
Reviewed Jan. 15, 2021
They gave me a good rate. I've been with them so long and the customer service is really wonderful. Every time I talk to someone, it's a good experience. If I'm having a problem with something, they're willing to go the extra mile to try to help me figure out why this is like it is. I've been a satisfied customer.
Hi Barbara, for you to say "they're willing to go the extra mile to try to help me figure out why this is like it is" makes our day! Thank you for such a fantastic review. Glad to know that you are getting a great experience with our team. We really appreciate your business and loyalty to us. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 14, 2021
Got a robocall today claiming to be Oncor and telling me to dial one to lower my rate. I talked to a guy who told me to look at my bill. I am paying .04 per kWh and my average cost is 10.7 cents. He insisted that I should add those two numbers together to get my total rate. When I called him on he finally agreed that the average included the .04 plus the Oncor charge. He then told me I could get .077 all in with the Oncor charge included for 3 years as long as I paid my bill for the last 6 months on time. Then I asked him who was providing the different rate. I didn’t want to change companies because I have a contract. He replied that the new rate was with Direct Energy but that HE NEVER SAID I would have to change companies. I told him I needed to understand how Oncor would be calling me to sell me service with Direct Energy and how I could get Direct Energy rates and not change my company.
He started out on a big explanation about how in Texas I had 3 companies to choose from. I told him on ** that I had a lot more than 3. Then he started talking over me. I hung up and called the number back. I tried to make a complaint but the guy in New Accounts sent me to customer service and customer service gave me a complaint number that went right back to them. They are giving me a total runaround and their telemarketers are rude and liars.
Hi MK Furney, your review is very concerning to us. This is without question, not the experience we want our customers to go through. We want our customers to feel supported and heard when they call in for assistance. I am so sorry that this was the exact opposite experience for you. Direct Energy is a supplier company that can help you to get a fixed rate. In Texas, you need to have a supplier company and also a utility company and this may be the confusion. It will be a pleasure to answer all the questions you may have about our services. Please send us a private message with your case number. We are looking forward to hearing from you soon! Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 14, 2021
I heard that Direct Energy is a good company. I called in and hooked my light with them. However, they have not been doing a good thing on customer service. I explained to them in Spanish and they still didn't do what they were supposed to do. As a matter of fact, I'm gonna call customer service today. I set up email messages and I set up my bill sent by mail too, and they didn't mail my paperwork. But then on the light, it's pretty good and I'm happy with that. I'm always gonna stay with Direct Energy.
Hello Erik. We thank you for taking the time to leave us this wonderful review! We are delighted to know that you give us the opportunity to serve you and your family, as you are part of our precious family! We are truly sorry to hear that the experience you had with our Customer Care Team was anything less than outstanding. We always strive to provide an excellent customer experience and apologize if we missed the mark. We look forward to the opportunity to provide you with outstanding service going forward. Thank you for this feedback! Have a fantastic day! - Sophie / Digital Care
Reviewed Jan. 14, 2021
I went to pay the bill. We signed up a different contract. Normally, I got an email that our bill was due. I didn't get that. I tried logging on. Direct Energy created a new log-in password for me. They told me to create a new one. I tried doing it, but it won't do it. I want a text message from them and it won't let me do it saying it's not available. I was going to call today. We needed to change the phone number. I tried doing that and it won't allow me also. They need to improve on those. Nonetheless, it was easier for me to renew with Direct Energy. I just might not do it again. It depends on what I'm offered at another energy company. I talked to our neighbors and friends, and we compared what we use and what the bills are. Direct Energy is just a little bit higher than them.
Good afternoon, Carol. Thank you for bringing this to our attention. We care for you, we would hate to lose you. Please give us the opportunity to take a closer look at this and help in any way we can. We ask that you send us a private message through this review platform, or you can contact us through any of our communication channels, we would love any chance to show you we care. We look forward to continuing as your electricity provider for many years to come! Thank you for the feedback. Enjoy your weekend! - Sophie / Digital Care
Reviewed Jan. 13, 2021
Direct Energy was quicker than some of the other providers I had used. They're easy to get and everything is fine.
We are overjoyed to hear that Direct Energy was able to make your life easy, Rola. We are pleased and our team will be happy to read what you wrote. Thank you for taking the time to leave this amazing review. - Zoeh / Digital Care
Reviewed Jan. 13, 2021
I had Direct Energy before, and I have them again because I liked the service. The service is better now because the kilowatts are more cheaper than it was back then when I had first got it. Their online website is cool. I like it. It’s more convenient. Direct Energy is doing all right so far.
Hi Shelita. Thank you very much for the great rating! We totally love having you in our family and we will continue doing our best to satisfy your energy needs and budget. If there is ever anything we can do to enhance your experience, please feel free to contact us anytime through any of our communication channels, we will be thrilled to help you out. Thank you for trusting us! Have a lovely day! - Sophie / Digital Care
Reviewed Jan. 12, 2021
I didn't get it and neither did the three families that signed up with them. I contacted them after going in to the third month of everyone waiting on them and after a chat it seems that we are not going to get them ever.
Hi Yadira, thank you for alerting us about the delay in your gift card. We are very sad that you didn't receive it and we would love to further investigate what is happening so we can fix this situation as soon as possible. Please send us a private message with your account number and we are going to be more than happy to assist you. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 12, 2021
An individual who came directly to my house presented a very good offer. It was better than the pricing on our current energy plan so I went with them. So far, I've appreciated the customer service side of things and the incentives have been very good. I did have to call with a question to confirm about some of the incentives and how to sign up when we first started the plan. They were very helpful and knowledgeable. Everything went fine. I appreciate the straightforward nature of it all.
Hi Norman. Thank you for this amazing comment! Direct Energy is proud to offer our customers some of the most competitive rates that can be found anywhere, along with many incentives, promotions, and a world-class customer experience. Thank you for giving us a shot! We will do our best to provide you the best experience ever! Enjoy your weekend! - Sophie / Digital Care
Reviewed Jan. 12, 2021
I like Direct Energy. The guy did an excellent job of explaining everything. I scheduled it a month out to start and it started on time. I got my first deal at the end of last month and everything went well. I paid it online. It was a good experience.
Hi Dorothy, welcome to Direct Energy's Family. Thanks for your trust, we're thankful for amazing customers like you. We are glad to know that you are taking advantage of our mobile app. Have a great day! - zoeh / Digital Care
Reviewed Jan. 11, 2021
Direct Energy is more customer-friendly than my previous provider. I receive notices before my bill is due and it is lower too. I mostly deal with the IVR and it's very easy to deal with. Direct Energy was less expensive, so I went with them. If they can make my bill even lower, that would be better.
Hi Karzenna. Thank you for this endearing review! We are thrilled to have you in our family since 2017, thank you so much for your trust and loyalty! We will continue to look after you and cover your energy needs, always taking care of your budget. Thank you very much for giving us the opportunity to serve you! We wish you the best! - Sophie / Digital Care
Reviewed Jan. 11, 2021
I used Direct Energy at my home in Fort Worth so it was an easy choice to use them here in Corpus Christi. I used Xcel Energy and they totally sucked.
Hi Frank, we are very happy to receive this type of review. We are pleased to know that we were able to help you with your energy needs while you were living in Fort Worth and we hope we can make business with you in the future. We wish you the best! - Zoeh / Digital Care
Reviewed Jan. 10, 2021
I had Green Mountain but I didn’t really care for them. Direct Energy's prices were more reasonable. They're the best service I’ve had so far.
Good afternoon, Daphne. We are completely happy to serve you since 2006, thank you very much for giving us your trust! We appreciate this endearing review! We care for you and we will continue serving you the way you deserve! Please take care and be safe! - Sophie / Digital Care
Reviewed Jan. 10, 2021
Energy Ogre picked Direct Energy for me and I trust them. They signed me up for them based on the size of my house and the amount of people living there and at the best rate. To me, Direct Energy is just another provider that fits my budget and I don't have any problems or outages.
Hi Joseph. It is amazing when we receive this type of review and we are fortunate to have you in our big family. Glad to know that you found the best plan based on your lifestyle. Your 5-star review is really appreciated! Have a good day! - Zoeh / Digital Care
Reviewed Jan. 9, 2021
I've been using Direct Energy for a long time. They usually call if it’s time to renew the contract and everything has been fine.
Hi Abdoulkadir, we are so glad this was your experience! It's especially wonderful to hear that you're enjoying the great rates that we have for you. We are fortunate to have you as part of our big family. You can also renew your plan from your online account if you do not have access, feel free to contact us at www.directenergy.com It will be a pleasure to assist you. Thank you for leaving this amazing review. Have a good day! - Emma / Digital Care
Reviewed Jan. 9, 2021
A lot of people referred Direct Energy to me and the rate's better than my previous provider.
Good afternoon, Karen. Thank you so much for this amazing review! We are very happy and satisfied to know that our competitive rates have caught your attention and give us the opportunity to serve you, we will continue to do our best to remain your trusted supplier for much longer. Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Have a lovely day! - Sophie / Digital Care
Reviewed Jan. 8, 2021
I like Direct Energy.
Hi Darryl. Thank you very much for taking some time out and provide us with this beautiful review! We totally love having you in our big family! Thank you so very much for trusting in us since 2009, that's awesome! We look forward to the opportunity to serve you for many years to come! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Jan. 8, 2021
The ones I've used in the past were okay, but I like Direct Energy. It's been so many years since I've been with them. I had a couple of calls to renew and the reps are very good. They answered all my questions.
Hi Mark, we are pleased to have your loyalty since several years ago and we are so delighted to have you as a part of our family. Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. With Direct Energy you have the option to monitor your account through our app where you can make a payment, check your bill, and renew your contract. If you do not have access feel free to send us a private message. It will be a pleasure to assist you. Have a good day! - Zoeh / Digital Care
Reviewed Jan. 7, 2021
I was with Reliant for a very long time. Their rates kept going up. Direct Energy does not really raise their rates since I started with them. Their usage is lower and the wattage is higher. One time, I had to get with Direct Energy when I had a dispute, and it was quite difficult. But luckily, it was only one time so hopefully, it doesn't happen again. But it was really difficult because I didn't know where their customer service was located at. I was hard to hear. It was like long distance. Then it was hard to get somebody to understand our situation which was a banking error. When we asked to speak to somebody that could help us like a supervisor or a manager, they kept telling us there wasn't one available. I had to get the bank to call directly to get the dispute settled. Other than that, Direct Energy's services are great. It's affecting my lifestyle in a good way because I don't have to pay a higher rate.
Hi Amy, your story is incredible; thank you for sharing that with us! It's wonderful that your case has been resolved. Our goal is to continue offering top-notch services at good prices and we are glad that you found the best rate based on your lifestyle. We are here for you anytime you need it. All the best! - Zoeh / Digital Care
Reviewed Jan. 7, 2021
My mother was with Direct Energy for years. Knowing they're a good company, I went with them and my bill is lower. They're better than my previous provider.
Hello Dreaglen. Thank you very much for leaving us this awesome rating! It feels amazing to know that we have served you and your family and we look forward to the opportunity to continue as your trusted electricity provider for many years to come! Thanks for trusting in us! All the best! - Sophie / Digital Care
Reviewed Jan. 6, 2021
My plan ended with the previous energy company my wife and I were with. Our normal energy consumption was 300, 400 bucks then all of a sudden, my bill was like $700 and they didn't tell us. When I called them, they said, "It's your responsibility to know when your plan expires." I said, "It'll be my responsibility to go find somebody else," that's why I switched over to Direct Energy. I got no worries with them.
Hi Dylan, we so glad to have your trust. It is great to know that you found the best plan that can suit to fit your energy needs. With Direct Energy you have the option to monitor your account through our app where you can make a payment, check your bill, and renew your contract. If you do not have access feel free to send us a private message. It will be a pleasure to assist you. Have a good day! - Zoeh / Digital Care
Reviewed Jan. 6, 2021
I've been with Direct Energy for over 10 years. I've stayed with them because they offer me a very competitive rate. I'm very happy with the rate that I get per kilowatt-hour. Their customer service is excellent. I'm very happy with the quality of the service, too.
Hi Bonnie. We totally appreciate this awesome comment! It is shocking to know that we have earned your trust and loyalty since 2003, there are no words to express how grateful we are to have you in our wonderful family. We love knowing that you have had great assistance from our Customer Care Team and that you have found the best plan to suit your energy needs and budget. We always strive to provide an excellent customer experience. We totally appreciate it when our customers share their awesome experience through reviews, so we thank you for taking the time to do so! We wish you a happy and blessed weekend! - Sophie / Digital Care
Reviewed Jan. 5, 2021
I got told by someone else who used Direct Energy that it was a good one. I really liked Direct Energy’s service. They have good service.
Hi Elizabeth, we are so happy that you are entrusting us with the care of your energy needs. Thank you for your recommendation of our service. We appreciate the pivotal importance of recommendations, and we are fortunate to have a customer like you. Here is a link to our Referral Program page for details on how to receive rewards for referring friends and family to Direct Energy: https://www.directenergy.com/refer-a-friend#how-to-share/. All the best! - Zoeh / Digital Care
Reviewed Jan. 5, 2021
I've had Direct Energy on and off over the years. They have always been good for me. I recently bought a house. So I came back to them and just got my first bill. It's one of the lowest I've ever received. Initially, my interactions with the customer service went very well. But I had a hard time this time because somewhere, someone dropped the ball. I was supposed to have permits for my house. All that stuff was turned in but they didn't see it. So it was a big deal between Direct Energy and Oncor, and it lasted about a week and a half. So we were fined for that. But other than that, they have been great.
Good morning, Megan. Our hearts are filled with gratitude to see that you chose us for the first time in 2008, and since then, we have had the opportunity to serve you, so thank you very much for giving us your trust and allowing us to enter your home! We are very sorry for the inconvenience you experienced, we hope to be able to compensate you with the best care from now on because you are very important to us. Enjoy your weekend! - Sophie / Digital Care
Reviewed Jan. 4, 2021
Carol helped resolve my issue very quickly by informing me of the process in which I will receive my documentation for my account. It appears that I had a bad link emailed to me, but Carol assured me that I will receive a hard copy in the next few days.
Hi James. We totally appreciate you taking some time out to share your awesome experience with us! We love knowing that you have had great assistance from our Customer Care Team. We always strive to provide an excellent customer experience. Thank you for the great feedback for Carol, we will be sure to contact her and her supervisor to extend our congratulations and thanks for always giving the best of themselves and always representing us! We care for you and we look forward to continuing as your trusted provider for many years to come! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Jan. 4, 2021
Chatted with a Direct Energy rep to confirm some account changes. The rep was very professional and thoroughly helpful. The rep was also incredibly patient. It is a credit to Direct Energy to have employees of that caliber. Thank you.
Hi John, it is a big honor to have you in our family. This is great news and we will be sure to pass this feedback along to the appropriate team for recognition. Thank you for being a Direct Energy customer! Have a great week and stay safe out there. - Zoeh / Digital Care
Reviewed Jan. 4, 2021
Marco was excellent at supporting my closing account request. He gave me the right information, offered solutions and was timely with his updates on the process. He was also very friendly throughout the chat process. Unrelated to my experience with Marco, I felt as though Direct Energy could have done a better job clearly outlining the term of the contract and price changes. Marco informed me that the pricing was contracted with was promotional for only March 5 to November 5 2020. I do not see this listed in the contract.
Hello Robert. Thank you so much for taking the time to share this review with us. We are terribly sad to know that we have lost you as a part of our family! We apologize for any misunderstanding around your rate and we hope to have the opportunity to do things better and serve you again in the future. We appreciate the good feedback for Marco, we will be sure to contact him to thank him for his good work. Please take care and be safe! - Sophie / Digital Care
Reviewed Jan. 4, 2021
I've had Direct Energy for 10 years. Recently, I just found out that I can renew online, which is a lot easier. It makes it less likely for me to miss when one of my contracts expires and then pay exorbitant fees, in the meantime, while I’m figuring out that the contracts expired. They should either have the contracts be self-renewing without the customer having to do anything or they should contact the customer a month or two months before the contract is about to expire to warn them. That will make it a lot easier for the customers.
Hi Elvis, we are honored to have you since 10 years ago we love to have you in our big family. We value your feedback and business. Great to know that the renewal option through the mobile app is making your life easy. We normally send a renewal letter 30-60 days prior to the end of your contact. This notice is attached to your bill so you can complete the process in advance. If you want to confirm that we are sending this type of notification you are more than welcome to send us a private message so we can double-check it for you. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 4, 2021
Everything is going fine with Direct Energy. I got my first bill. It was on the app, and I used my card to pay. It was easy.
Hi Kendale. Thank you very much for this great rating! We are so excited to have you in our family, thank you for choosing us as your electricity provider! We hope that you are enjoying the service you are being provided. If there is ever anything we can do to enhance your experience, please do not hesitate to contact us anytime, we'll be more than glad assisting you. Have an awesome weekend! - Sophie / Digital Care
Reviewed Jan. 3, 2021
My experience with the Direct Energy reps was good.
Hi Nerissa, we are thrilled to know that you had such a wonderful experience with our team. Here at Direct Energy, our goal is to help our customers with their energy needs. We are here for you anytime you need it. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 3, 2021
I like Direct Energy's low rates. I'm disabled and if I am not able to go in person and make a payment, I could just call the number on the bill and I could pay the bill like that. So, it's easy like that. Direct Energy is a good service. I'm satisfied with the service.
Hello Robert. It is wonderful to have the opportunity to read these types of comments, they inspire us and drive us to be better every day, so thank you for sharing your experience with us! We are so pleased to know that we have earned your trust and loyalty since 2016, thank you so much for staying! All the best! - Sophie / Digital Care
Reviewed Jan. 2, 2021
I renewed with them. It was an 18-month renewal that the lady did and she told me it was supposed to go into effect immediately but it never did. But she was wonderful and was really sweet.
Thank you for taking the time to leave us this incredible review, Heather. We pleased to know that you already renewed your contract for the next 18 months it means so much to us. We apologize for any confusion this may have caused you. The new plan takes effect after the old one expired. You can send us a private message so we can confirm why the new plan didn't take effect immediately. Have a great weekend! - Zoeh / Digital Care
Reviewed Jan. 2, 2021
Everything’s good with Direct Energy. They're excellent.
Hi Abdullahi. We're so delighted having you as a part of our family! Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. We want every experience to be “five stars”! Have a beautiful day! - Sophie / Digital Care
Reviewed Jan. 1, 2021
I like that Direct Energy is the cheapest and they didn't require a big deposit. Their service was very fast and efficient online to where I didn't have to be on hold because I don't like being on hold. Everybody needs to switch to Direct Energy.
Hello Christopher. We totally love knowing that you feel good and satisfied with the service you are being provided. We value your business with Direct Energy and we will continue working hard to improve day by day and continue as your trusted provider. Thank you so much for this endearing review! Best wishes to you and your family! - Sophie / Digital Care
Reviewed Jan. 1, 2021
So far, Direct Energy is a lot better than Ambit because my bill is a lot cheaper. I'm waiting for the real bill when it comes summertime. My experience has been fine.
Hi Maria, thank you very much for this important comment, one of our main objectives is to provide our customers with the best experience. We are pleased to have your trust. Glad to be your energy provider. Have a good day! - Zoeh / Digital Care
Reviewed Dec. 31, 2020
My dad referred me to Direct Energy. Signing up was very simple. It was fast and easy.
Hi Dana. Thank you for this positive feedback. It is awesome to know that your dad referred you, we're so glad to have you as a part of our family, thank you for choosing us! Did you know that with our Refer A Friend promotion, when you refer a friend or a member of your family and they enroll as a new customer, both, you and your referred friend, can earn $50.00 of credit? For more details please visit https://www.directenergy.com/faqs/pa/plans-products-services/refer-a-friend. Thank you for trusting us! Please take care and be safe! - Sophie / Digital Care
Reviewed Dec. 31, 2020
I'm accustomed to doing energy calculations and I don't like the way the energy companies treat us. They make it difficult to compare. I was not aware that it was such a loose market. They don't have to give us objective information, at least not easily understood, and what's out in the market. With Direct Energy, some of the accents were a little tough and some of the terms were not understood by me.
Thanks for the honest feedback, Dennis. We sincerely apologize as it is our aim to be as transparent with customers as possible regarding their terms and conditions. You can also find more information through your online account. If you need help with your credentials, we can definitely assist you. Please connect with us through chat at www.directenergy.com We are pleased to have you in our family. All the best! - Zoeh / Digital Care
Reviewed Dec. 30, 2020
My experience with Direct Energy has been good, so far.
Hi Christian, we are so delighted to have you as a part of our family. Thank you very much for this important comment, one of our main objectives is to provide our customers with the finest experience ever. Hey did you know that if you refer a friend or family member, and they sign up with us, you and the new customer will receive a $50 Visa Gift card! I also include the link to our website so that the customer can read all the details. https://www.directenergy.com/refer-a-friend Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 30, 2020
I went through a third party to get Direct Energy so it's kind of nice 'cause I just deal with him. He's the one that finds good rates for me. Direct Energy must have had a good rate 'cause he went with them.
Hi Donny, thank you for taking the time to leave us this incredible review. We're pleased that you are entrusting us with your energy needs. We always try to get the most competitive rates in the market and we are glad that you found the best one. Have a good day! - Zoeh / Digital Care
Reviewed Dec. 29, 2020
The price is good. I'm really happy with it. I make my payments through the website and everything is good.
Good afternoon, Maria. We are so grateful to have you in our family! Thank you so much for this awesome review! It is stupendous to know that you have found the best rate for you and that you're happy with the service we're providing you. You are very important to us and we will continue doing our best to serve you, as you deserve, for many years to come. Have an extraordinary day! - Sophie / Digital Care
Reviewed Dec. 29, 2020
I went through a website and compared a bunch of companies. Direct Energy had a plan that met our needs and I signed up with them. Signing up wasn't that difficult. But they made a mistake on my name. Getting them to change my name was slightly difficult. Their customer service was sometimes difficult to get ahold of for account purposes. The online stuff wasn't real user-friendly, at least on that side. The online stuff works great for monitoring your electric, and bills, and bill-pay. But the account management stuff is a little difficult.
Hi Joseph, this is without question, not the experience we want our customers to go through. We want the chance to work with you to fix your name, please send us a private message to engage with us through chat at www.directenergy.com. We value your business and we would like to hear from you soon! Thank you for entrusting us with the care of your energy. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 28, 2020
They were cheaper than what I was doing before. The first time I renewed with them, I found that they were trying to kind of get the better of me compared to the market. So I went out on the market and got a better price, and then came back to them and they matched it. The second time I renewed, I didn't have the energy to even do that. But it sounded like they were going pretty low the second time, so I just went with it.
Hi Donald. We are genuinely sorry about your experience with the rate. We value your feedback and we will pass this to the appropriate team. Please note that our rates are based on market conditions. Thank you for taking the time to leave this review. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 27, 2020
I went on a website and Direct Energy was the cheapest option. Signing up with them was all easy. It was a good process.
Hi Lindsey, thank you so much for sharing your positive experience working with Direct Energy. We are grateful for your business and wish you a wonderful day! We are here to offer you lower prices. Happy New Year! - Zoeh / Digital Care
Reviewed Dec. 26, 2020
They could lower the prices. Otherwise, everything has been fine.
Hi Hira, we appreciate your preference. Thanks so much for your thoughtful and detailed review. This is incredibly helpful. We would love to give you a lower rate plan. Please send us a private message or engage with us through chat at www.directenergy.com We are looking forward to hearing from you soon! Happy New Year! - Zoeh / Digital Care
Direct Energy Company Information
- Company Name:
- Direct Energy
- Year Founded:
- 1986
- State/Province:
- TX
- Country:
- United States
- Website:
- www.directenergy.com