SunPower Reviews

Mainly so we would have power when SCE shuts down. Savings nice benefit in addition to peace of mind knowing we have power. Very pleased with Sun Power by Sun solar. Employees are very professional. I would highly recommend this company and urge people to consider solar.

I got quotes, estimates, and schedules from three different solar companies and the SunPower representatives met my requirements. The install team was very hands-on and personable. They said they would get it done in one day, and they put up 23 panels in one day. I liked the potential savings, provided that California didn't screw everything up. My last two bills were $20 versus about 250 for this time of year. Also, I keep track of what I'm producing through the SunPower app on my phone. It gives me all the information I need. I’d definitely recommend SunPower.

I decided to go solar for environment, cut daily electrical costs due to medical equipment and just do the best thing for our future. SunPower was really nice to work with and I would recommend Ambrose/SunPower as a great representative of Solar business.

The panels work great. You just need to clean them after a fire or dusty season to keep the efficiency up to par. The installers were extremely professional and executed a seamless installation in just 1 day plus they painted the conduit lines so it matches the walls in my garage. Great!

This is our second solar installation using SunPower and Renova Energy. We feel by installing a SunPower system, we are accomplishing two priorities - minimizing an adverse impact on our climate and capturing electricity costs at a point in time knowing electricity will continue to rise in cost.

Decided to go solar for financial reasons. So far I have been pretty happy with the system, however there have been a couple of glitches I will explain. Was told it would be about 60 days for the installation of the panels - it was about 90. The system has been hooked up for over a month now and the engineer was here yesterday to fix the monitor system which hasn't worked correctly yet. It may work correctly now, but I will have to see.

With a pool pump having to run for several hours per day on top of a house with two boys that leave every light on in the house, we decided to go solar for the environment and to save money in the long run. I’m happy with Sunpower’s equipment, but the installation was just so so. If you have a light weight concrete tile roof it’ll cost more and depending on the roofing company, may result in poor workmanship. Sunpower’s contractor left an uneven tile line that’s kinda visible and a few broken tiles as a result from troubleshooting after the roofers were done. They also hit an external drainage line when drilling to install the grounding Rod which was never fix. Like I said, I’m happy with the product, just not the install.

We chose Sunpower for their longevity and common 25 year warranty on everything, including production. They delivered on their promise to handle nearly everything for us and our system is up and running as promised. The system works well with our electric car and makes more than we use.

I did not like the idea of having to pay for electricity at a fluctuating rate for the rest of my life when there was an option to do something about it. I’ve had solar with Sunpower for just over one year now and so far so good.

Wanted to help the environment…lead the way in sustainable energy! We used Cal Solar in Grass Valley and they installed Sun Power panels, our preference. They worked well with our roofing company, came over to show us how to read the Sun Power app to track our usage, and generally showed professional dedication through the whole project.

From the first meeting with Earthlight (my local SunPower installer) to getting my system up and running has been a great experience. I talked with 7 other installers that install other panels over the course of a year before I met with the SunPower installer. The choice was clear that SunPower/Earthlight was the best option. I chose to pay for my system outright, but all loan/lease options are offered as well. Earthlight was on top of everything, and made it clear how the process with permits and inspections was going along the way. The install team was efficient, clean, and did everything perfectly. My system is working great! I already referred two people in a short time.

My sisters in had used SunPower and were very satisfied. I knew that this would help my over all living costs and keep our rates lower in the future. We are very satisfied!! This has been good for us financially and the payment plan is lower than the monthly costs of the power provided by the local city.

The installation was pretty smooth. I'm pleased with the product and I was satisfied.

We were very pleased with the entire process of designing, installation and power output from SunPower panels and Freedom Solar. The staff were always available to answer our questions on technology, working with our local power company and federal tax credit. It seems that the effects of global warming are accelerated and extreme. Everyone should do their part to reduce greenhouse gases. Rooftop solar panels are our contribution to this effort.

I went Solar to help the environment and save some money. It took a awhile to get the system in service but after replacing some modules I got it to work. I also installed a backup battery to ensure that during power outage I still have some power.

The customer service has been great. They explained to me all the details about getting solar, their products are exceptional, and they are keeping me updated on the timeline to install my new solar system.

Enrolling was easy, installation went well, and we liked the panels. Also, our bill shows that we made the correct decision, and we are very happy about it. We would definitely recommend SunPower.

We signed up for solar for environmental reasons. We want to do something for future generations. We really like our system. The one negative is you keep making us sign-in to the system, which requires both me and my husband to go find our passwords and login information to sign in. I have not been able to use my SunPower app, cause I don't remember to resign in. Thanks, Anne Marie.

Fred, who was our salesman, provided all the explanations, was on call, and responded very quickly to my questions and calls. Then, when they came to install the product, he was there. He got everything together for me. We had a few glitches during the installation but they were addressed very quickly. I would strongly recommend SunPower.

There was no hassle with enrollment. Everything was taken care of and I didn't have to do anything. The installers did a great job too. I didn't even need to be home. Overall, SunPower is a great company. Everything was explained clearly and everything they did is exactly what they said they were going to do.

I had SunPower installed on my vacation house. The salesman was very helpful 'cause they had to do a roof situation with it to get the panels installed and it worked out well.

I reached out to two other companies and I also went to two people who used EmPower for their system. They both had a similar experience to what I had. The customer service was very professional. Nobody was here, calling me constantly to see if I decided to take it or not take it, and from the get-go, the initial contact was very informative. I had plenty of questions for them, and they had the answers that I knew it would be. I felt very confident from the get-go to deal with EmPower, then every step along the way was a different department who knew what they were doing and it seemed very organized to me.

I'm a returning customer with SunPower. I've been with them for 12 years and the service continues to be good. I like the app. The upgrades to it are decent because now I can monitor the power I use off the grid with the new monitoring tool that's part of the new system. I couldn't do that before. The reps are very good too. I was talking to one yesterday about my new system that they installed on top of my old system. Going solar continues to surprise me and I am enjoying the experience every day.

I'm happy about the installation. It went fast and the guys were nice. They came when they said they were going to come and didn't leave a mess. They had to come out a couple of times because there were some signals cross between the different guys. But they didn't make it difficult for me and I didn't have to worry about anything. But the system isn't on yet even though the panels have been up for a month. It's taking a long time and kind of frustrating. SunPower said that they don't know when they're going to be able to get it online, but they're working on it.

We really like SunPower. They made things extremely easy, and the customer service was excellent. The only hang-up we had was waiting for the Tesla batteries, which were many months on backorder. That was not their fault though. They went ahead with all of the products they could do and install and then had to leave it at that point because the batteries were not available. Apart from that, the system is perfect and if we did anything else, we'd want more of exactly the same.

I had four bids, and I was able to compare. The salesperson from SunPower was very informative, and I didn’t have a problem of asking questions about their competitors. It's been flawless from beginning to end. We were never in the dark and we always knew what the next project was in the process, which was nice. The guys that came over to install were very nice and quick too. Overall, I love SunPower. They have great customer service.

When I call SunPower, customer service is able to take care of any issue I have, and the way they take care of it is good. Also, the guy who installed the panels was able to explain everything. He directed us in everything that we needed to do in case something went wrong and what we should be looking at. That was cool. The system is very efficient, and we haven’t had any problems since it was installed. I'm very satisfied.

They were great at communicating with me. I always knew what the next step was. On the day the installation was scheduled, things happened seamlessly. People showed up like they were supposed to. Any time we had questions, they always did a great job answering them or any concerns that we had. There was some issue with the reader and what it was telling us it pulling. But they caught it before we did and immediately fixed it once they figured it out.

I explored at least five different companies and one thing that sold me on SunPower was a local distributor for SunPower that seemed to be one more cost-efficient, but less trying to oversell me on things I didn't really want or need. Aside from that, with them having the experience with working with SunPower, it was a nice joint collaboration.

We got started with SunPower then lost contact for a while. I called them, and they said, “We were busy with other things. We're now ready. We've gotten approval.” It's been positive with the reps and I was extremely pleased with the installation. I made recommendations to others who called SunPower to go forward with it and SunPower sent me $1,500 for the recommendation, which was great. However, the process of getting it was complicated. I'll recommend them, but I'm not putting in for any of their rebates because it was a pain. I was very dissatisfied with that program. Either give me a rebate or give me a cash incentive, but don't tell me you're gonna give me this incentive then make me jump through 15 or 20 hoops to get it. I was really upset with that. Also, the card’s only accepted in certain areas and that's baloney.

A neighbor had used and been happy with SunPower. Then another friend had used them years ago and been happy with their returning when there were issues. I've wanted to go solar for years. We decided, with the pandemic, it was definitely time to do something. So, we finally did it with SunPower. Their rep was very easy to work with. He was a nice guy and knew his stuff. As far as the installation, they made it look easy. It all went fine. I’d tell others to use SunPower.

The people from SunPower were very responsive. It was a new build, so they troubleshooted things and got here when we needed them. So, it was a good experience.

Sunpower is a very expensive system. I was mislead to believe the panels could be monitored individually like nearly every other solar company. This is NOT the case. SunPower does not share this information, nor does anyone monitor this for you. It's worthwhile to buy another brand and be able to track your system's performance accurately.

Getting the panels installed was easy. I thought it would be more complicated and it would take longer, but it was fast. I’m very satisfied with SunPower. They're very reasonable and time-efficient.

SunPower got the panels installed. They said PG&E have to usher it in some kind of way and they haven't got it completely taken care of yet but other than that, the experience has been pretty good.

Signing up with SunPower was pretty simple and their people didn't play a bunch of games. I looked at several different companies and their rep was the most honest. The installers were good as well and they answered all my questions. SunPower's product and service is very good quality and since I went with them, the bill seems to be lower.

The SunPower system itself, so far, has been very good. The sales rep was fantastic on both occasions. The installation crew who came to the property has been amazing. Last year, I put 10 panels on my roof, and I was in England when that was being done. There was an eight-hour time difference, but that could not have gone more smoothly. This year, six extra panels and a battery has been a catalogue of disasters. The SunPower project manager has been useless and caused me numerous problems. The communication with him had been appalling. He had not emailed or phoned. He had information that he did not pass on. I have had to chase constantly. I have had people turn up to do inspections at my property when I wasn't aware.

The installation was excellent. My power bill's gone down with SunPower. I would tell others to go them.

I had SunPower solar panels put in and I'm very satisfied.

The installer was good and easy to work with. But we had a problem because we had lightweight ceramic tiles on the roof. So, the installers removed the tiles and installed shingles back there because that was what was easiest for them to install the panels on and nobody could see the shingles anyway. It's on a hillside and you can't see the installation unless you go down on a street below us. Other than that, it was fun watching the electric meter run backwards once the system got installed.

The installation was seamless. SunPower did a very good job. The electric bill savings is a big deal. It’s going on two years now, and we probably dropped our electric bill by 40%. They came out and serviced one of the panels. They got a way to detect a problem. Go for SunPower.

On the first month that we got SunPower, the bill was $3 and in addition to that, there was a note that said we saved an entire time of carbon equal to what it would normally have been released. At this point, we're only six months into having solar but it's been absolutely positive ever since we got the system installed. And they installed it in a day which was mind boggling.

SunPower did everything they said they were going to do and when they said they were going to do it. That should be normal, but it’s rare. And the price was what they said it was going to be. The installation was also great. They said they were going to do it in one day. They came in in the morning, showed me how to get to the app to monitor the usage, and introduced me to the box that’s out there. Then they were done and they left around 2:00.

I liked SunPower and the rep that I got than any of the others. I wouldn't recommend any of the other companies. The rep, Bill, was very informative and I was very satisfied with him. The installation was quicker than what another rep had said and they were good. The lease is 20 years as opposed to 25 years, which saves money and I have not had an electric bill at all since I put the solar panels on my house.

SunPower had the best recommendation. We looked at a couple other places. I like the panels that SunPower used. They were the higher grade cells. Signing up with them was great. They kept us updated and finished the project about when they said they would. They did a good job, and we're real happy with what we have.

I contacted the SunPower's agent in Vacaville and he seemed to be very professional. But occasionally, there were some questions that were not answered thoroughly, especially about how to calculate the payment. I know the professionals understand about that but that doesn't mean we understand everything. Some details sounded tricky and I'd like to find everything to be very straightforward and nothing to be hidden. Other than that, they have already saved us money and I hope the system can last as long as it is promised for 25 years.

Enrolling with SunPower was easy. The installation was very quick and easy, too. It’s a great product, and we are very satisfied.

Since using SunPower, our electric cost is much lower. The signup process was all pretty good. We had a good sales rep. The installers were prompt as far as coming in, doing the installation, and getting it done the same day. Customer service-wise, they're exceptional as far as guiding you through each step of the process. They were really on time and clear as far as giving you all the information.

I was told that I only needed 26 panels and I got 27. They're getting extra kilowatt hours every month and they're accumulating so they're working really good. SunPower set it up on my computer on my internet so I could click over to it and see what I'm producing per day and per hour. Since having it, my bill is zero. The only thing I pay is $13 for administration fees where Duke Energy has to go over the stuff in HR and I got about 4,000 kilowatt hours over I got stored right now. When we had those cloudy days, they used them for me.

The representative did a great job and gave me a bid. I liked the bid and we just went with it. Installation was perfect. Looking at the specs for the solar panels, SunPower is one of the best and it's American made. It's one of the better purchases I've made. I haven't paid a utility bill for over a year now.

The salesman, Spencer, was phenomenal. We did everything on the phone because he's in Austin and we're 400 miles from there. He answered all our questions to the level of detail that I needed to know with my little analytical mind. We don't make decisions quickly so he gave us space when we needed it. We talked to him several times on the phone, and we were really pleased with the help that we got from him. We talked to other companies and Spencer was a huge part of us choosing SunPower. He did a really good job managing that process for us. I've sent people to him because he was that good.

The solar panel system was put in in August and the process was very simple. The biggest and toughest thing to do was trying to sift through all the technological aspects of it and figure out what was gonna work best for me, what has the biggest capability of lasting lots of years, and what has the best warranty. The guy that came out to talk to us about SunPower knew what he was talking about and the layout of their proposal was such that it made it very easy for me to decide which way to go. I got four quotes from various people in the central Illinois area and there were a couple of things that put it over the top for SunPower. Of major importance to me were the microinverters and the microinverters that SunPower uses seemed to be the best on the market. I was a little disappointed that SunPower was just quoting their own microinverter but when I found out that it was a licensed microinverter and attached to each panel, that impressed me a lot.

The installers were great, and I've been very satisfied that the system does what it wants to do. With PG&E doing their shtick, I'm going to have to put more panels up there and get a couple of batteries. Overall, Sunpower was very good. The only thing I didn't like about it was getting onto the thing where they check your usage and you can look at it. That was difficult because I use a Mac desktop instead of a phone.

The installation crew was great. The manager and the staff were very friendly. So, everything was good on that end. Where the ball got dropped by the company HES, was the timeline and the communication, to where the inspector who was going to come the next day didn't come. I didn't get a call and the installation was rescheduled a minimum of two times. It wasn't so much the product, SunPower, it was just the process and the communication that I got, which is where it was just really bad.

SunPower had an incentive where you could save some money if you did your roof and solar panels at the same time. The installation team did a good job and the panels have worked really great. When we did our Tesla PowerWall, that ended up getting delayed quite a bit. My criticism is they overschedule so it takes them longer to get it done than I or they would like.

The rep and the installation team were very good, and everything was done professionally and on time. Sunpower lowered our bill considerably.

Everything was very clear and the signup went well. The installers were very efficient and did their work very well. SunPower works very well. I would recommend it. There was nothing except the connection fee, now. So, that was good.

SunPower has panels that produce a lot of power per square foot taken on the roof. There's a lot of papers to sign, but they guide you through it pretty easily. SunPower is good. The app works though it doesn't tell you any results broken down per panel so I can't tell which one is producing better than the other.

I would tell friends SunPower is worth getting. That's how I got mine. A friend of ours in church got it, so I called him and asked about it. I knew if he got it, it would be worth getting and I'm glad I did it. The people who came and worked were all wonderful.

The installation went really well till a guy fell through the ceiling. He slipped off one of the boards up there. His leg came right through the ceiling, but they took care of that. Everything went really smoothly with our experience with SunPower. So far, we have a lot lower utility bills.

The installation was done in a day and a half. It was fantastic. I'm satisfied.

I like SunPower's financing option, warranty, technology, and panels. They manufacture every part of the system. The sales process was pretty straightforward though we went back and forth on multiple proposals. The installation process was a bit fragmented though 'cause they ended up outsourcing. It seems they have different partners for different parts of the project and the communication between them was abysmal. The panels were installed first before the electrical system was upgraded. So, the panel sat on the roof for about a month before anything was done. It took a month longer than it should have. I initially signed the contract back in April and I started producing in mid-August.

SunPower accommodated all my needs. When I enrolled with them, it was smooth. The installation was fast. They came on the scheduled date, took about four or five hours to install everything, and then took another two weeks to get the electrician out and connect everything. Got all of the approvals from the electric company and started producing solar.

I've had SunPower now for a little over a year. I made a phone call the other night to inquire if there is anything within SunPower's regime that could supply me with a backup storage batteries for my existing solar system that they had Summit Power put in. The rep I talked to was pleasant and somewhat informative. He told me I needed to get with somebody in their billing department to see if there's any financing capabilities that can be modified or added to my current lease purchase plan that I have with SunPower for the solar energy system, and whether or not that they can come back and install the backup storage battery system. I had a power outage last week for 15 hours and that's even with the solar power. If I had a backup system such as a generator or backup storage batteries, then that would have eliminated a lot of my power shortage. Other than that, I have no problem with SunPower.

The installation was scheduled as soon as SunPower could. I had a timeline because I needed to go on vacation and go out of town. They worked within that timeline, which was short. They stayed on it, and it was good. We're less than a year in, but it seems that the panels are making a good amount of energy. We're making more than we're using.

The sales rep was great. He explained everything. It was a breeze signing up with SunPower and getting the financing squared away. The installation crew was great, too. They worked really hard and explained how everything worked afterward, so it was good. They were great to work with. They answered all my questions and the quality of the work was excellent.

The installation crew answered all my questions and did a good job. They got it done pretty quick and I was happy. Right now, I'm saving money on electricity.

The salesperson instilled significant confidence, and we really liked him. We met with four other people who were idiots and simply did not like them and kept stalling on putting in a system because of that. The SunPower installers met with me and told me largely what they were going to do. On install day, the first crew arrived and installed the pylons because we did an in-ground system and they had to put foundations. They did the underground work and that took four days then the installation of the panels took a day and a half, which was quick. The way it goes together was like a Lego set. After that, they finished up the electrical.

I'm happy with my newest solar energy system. However, there were some technical difficulties with the signing of paperwork that needed to be resolved. I could never open the file or the program would stop running. But for the installation and the production, everything's fine.

So far, so good. We did not have to pay for electricity our first three months, and then we've had a greatly reduced last two months. Living here in the Midwest, you catch as much sun as you can in the summer and whatever you can in the winter is kind of gravy.

Everybody on the SunPower team in San Diego came to my house and my rental house that I own, and they were the A-team. Maya the project manager was excellent. Also, on the statements that I get on my computer, we're doing okay. I haven't gotten any major bills to pay. It's just me and my wife, and we're careful about how we follow the 9 to 4 o'clock usage of power. I don't leave lights on, unless I need a couple, but nothing critical.

When the original people came, they didn't have a ladder big enough. Fortunately, I did and we got the installation done. From the time that they completed the build-out, there were some delays of people not getting the right paperwork to the right people because it took a long time to get the approval from the power company to turn our system on. Nobody was going to admit it, but it took way longer than it should have from when they completed all the processes until we got to flip the switch. The whole thing took eight weeks.

Bill Solar Review was great and the installation is going well. But SunPower could respond to my emails about when we're going to be on a schedule to install the electronic vehicle charger. It's taking a while. Other than that, they were good with everything else and I'm really happy with the job. The crew was very respectful and they did their job and left a clean worksite.

I needed to redo my roof and I was very pleased to know that SunPower's installers also did that. So, I put on a new roof on my house on my garage. I also wanted to go solar mainly because I do have that in my home in Sarasota County, Florida and it's doing so well. I was looking to see if I could get that done in my home here and I was very pleased that I did. I researched and I settled with Kamtech Solar. Everything went very smoothly. Aside from that, this is my third bill from Con Edison and I'm very pleased with the reduction.

They came out and gave us the estimate. We did the financing. They contacted us saying that they were going to come out and install. Took about two days. The installers were great. The follow-up with Ambrose Solar has been really good.

In the very beginning, I was inclined towards SunPower because I've been watching the quality of their panels and their growth in the product over the last 10 years. I got a couple of other bids, but they were close enough that I elected to go with SunPower. Plus, there were two SunPower installations across the street with different installers. When I signed up, the guys I talked to at SunPower, especially the one named David, were excellent on the facts and how the solar panels themselves as well as the assemblage fits into the utility and PG&E. They also knew how the amount of energy compares with the amount of use. David was very encouraging that I make up my own mind about how much I needed and he was perfectly willing to step up and say what he thought we needed.

The enrollment and installation were good. The installers were excellent.

Gary, the sales rep from AEC Solar who was the vendor for SunPower in the area, was great. Also, everything went great with the installation, although they had to wait on me to get a new roof put on the garage. The look and the aesthetics in the installation are the best I've seen, having driven around and looking at other people's solar installations.

SunPower has been okay, but the process could be better. We needed to get the approval from the city and our HOA has some guidelines that we needed to follow in terms of the solar panel installation. SunPower‘s competitor usually can take care of those things for the homeowner but SunPower asked us to deal with the HOA by ourselves.

Everything was good with the customer service. All the time, they were sending me emails or calling me. They were very nice. In the last two months, I'm just paying the minimum. I'm very satisfied.

Enrolling with SunPower was one of the easiest things I've done. They were very helpful all the way and the install was amazing. The solar panels turned up on a Wednesday and the hardware turned up on a Thursday. The guys turned up at 12:00 Thursday morning and by 3:00 Friday afternoon, they were finished and going home. The system was turned on and I just had to wait for my local electric company to come and put the two-way meter in. Once they put the bi-directional meter in, I got home and I turned the meter on myself. I flipped the switch and went online and started collecting power. Also, I got an app on my phone and I can check in anywhere I'm at.

SunPower got us in quickly and their installers were here and done in two days. I dealt with them after the fact and they walked me through everything. However, SunPower needs to open up their options with financing companies. The one we had to use was terrible.

The reps were very friendly and helpful and they seemed to know what they were talking about. Also, they didn't sound like salespeople, they sounded like just real people and I like that. Then, enrollment was very easy. They sent a DocuSign for the paperwork that needed to be signed and guided me through the process. They did most of the heavy lifting.

I enjoyed the conversation I had with Freedom Solar who was our installer. I was very happy with the process. The panel looked fantastic on the roofs and they did a good job of hiding the wires everywhere. Overseeing from the costing standpoint, our summer bills were somewhere in the 350 range but it was less than 100 bucks on our first month with SunPower. My last month was $7.

It went very well with SunPower. The installation got delayed because we got our house repaired. But once we got that repaired and they set the date, they came right in and took care of the installation quickly. The only problem was we kept waiting for PG&E to connect us. That took a little bit longer than we anticipated. That was probably the longest of the whole process. But when we finally got it going, we were happy. SunPower is definitely the way to go. We're very pleased.

They did a virtual presentation with the computer and it was very well done. It was explained very well. Once I signed on with them, they took care of pretty much everything -- HOAs and utility company filings. I was extremely happy with their team. The system has been operational now for about five months on my house and so far, it seems to be working pretty well.

My sales rep was fairly detailed and the installation went smoothly. It took a little less than a day. They kept the property clean and didn't scratch anything up. SunPower has good results. There are no defects in any of the panels.

Bill, my sales rep, was a good guy. He communicated well and was thorough and available. The installation was seamless. I've recommended SunPower three times already.

I got a little bit less power than I thought I was going to and I'm a little bit disappointed in that. I thought it would get more power than what their projections were but it's fine. The rep educated me and that was good. Also, I noticed certain months with no electric bills, which was nice.

The customer service was great and everybody we dealt with was really helpful. Going solar seems to be going fine so far.

The contractor that did the install did a good job. It took a long time from the start of the project to when the system was powered up but that was mostly because of all the permitting process which was difficult. They broke ground in February but to route the wiring, get the construction done and get finally powered up took five months. But other than that, SunPower was fantastic.

The installation went terrible. There was roof damage and I got a very poor response from the installer. It took six months for this issue to get resolved. It was just resolved last week. Then, when he reinstalled the panels last week, there are still some minor issues. They still haven't been able to fix the monitoring system that they installed. I was without solar power generation for about three months because he took the panels off. But SunPower's products are fine, although they didn't step in to help me out and push this issue along.

The solar panels that SunPower uses have an integrated controller and that was a selling point to me. Going through the installation and the sale with Arizona Solar Concepts was great. They kept me up to date and overall, they were there when I needed to ask a question.

The installers were here early in the morning, and they came back the following day to finish up. I thought I would get a delay in the process because of the electric company, having to upgrade the meter and their approval for them. But everything pretty much went smooth and wasn't that long. From start to finish, it was three weeks because SunPower couldn’t activate the grid until someone from O & R and Building Inspections came and saw the finished product. Having SunPower, the bill is a lot lower.

SunPower had one group come out to make sure that all of the connection to the power grid was set up and another group came out to install the cells themselves. The project for the workshop is complete and the one for the house is in process. I want to make sure I get the same group when they come to do the house because they were phenomenal. They were very careful with the property and were professional in the installation. The system in the workshop went up in early July and I've already had some storms and wind but it's perfect. It works perfectly and there's not a drop of problems.

The sales rep was good and the process was seamless. However, I'm still worried about the time it rained and got a leak. I had a leak before and they sent a guy out who put some more stuff on the roof. That held for a little while but in that same area, I still have a little leak because I have a drop in the ceiling and when the water comes, it leaves a stain. They are telling me that if it’s not sun-related, then I might have to pay for it.

The fella that I worked with, Tom, was very communicative and helpful throughout the entire process, as was the office team. Everything was smooth and it's going great.

The customer service with SunPower was flawless. I wasn't even in the home but they did everything. They were great.

SunPower was great all the way around, including the rep I worked with. I had zero problems.

Enrolling with SunPower went well. There were a few logistics in the state of California that make it a little bit weird. But the project of installing it was handled well. However, they have a monitoring service that goes with it. When they installed it, they missed the firmware upgrade that made the whole thing drop out. I had to be the one that noticed that even though it's monitored, it ended up costing us $1,000 in energy that was not produced. It is not being profitable in that first year and that was because of their lack of monitoring.

The rep, Jeremy, was good and I liked all the reps. They took care what I needed. They got me up to date when everything was going to happen. I had a little hiccup with the inverters though. Some of them and some of the panels weren't working so I wasn't noticing much of a difference for the first month or two. On my app, it said that there was something wrong with my system. A couple of devices won't work. I emailed and called but wasn't getting much back. Kelsey gave me the service department number and it still took me a little bit, but finally, once they started realizing that it wasn't doing what it was supposed to do, they came out and fixed what needed to be fixed. I got a third or fourth bill and they're starting to come down.

Everybody was great all the way through and they were easy to deal with. Also, the system is working great. I'm glad we went solar.

The enrollment process of SunPower was very good. There was a global pandemic that happened so that delayed things a little bit but it wasn't their fault. The service was good. They did the installation within two days. But when they came and did the inspection, they had to make a little hole in the wall to look at the roof. They patched it and it wound up being a hole. But besides that, everything else was good. The people were excellent, too.

This is the third house I've had SunPower on. I'm pretty upset with the rep this time. When you give him a new customer, they pay you. I asked him if I could get paid for me. They said yes, they would give me $1,000. But I haven't seen it and they told me the deal expired. That was misleading. With the first two experiences, I was totally pleased with them. In fact, I recommended them to quite a few people. But this last time, when they ended up lying to me, that makes me not want to represent them to anybody.

Their customer service was really good and they're really responsive to email. The rep did a very good job explaining how SunPower's panels have a nice warranty and that they're created to last a little longer. They're built a little sturdier than the other panels in the market. The installation was done just before the pandemic hit and the installers were really good. They were on time, very respectful of our time, and they cleaned up their mess. The system is performing as expected. When I was quoted from the representative that I would be generating about 120% of my current usage, that is what I'm actually getting. I've recommended SunPower to lots of people that are interested.

The purchase process was wonderful, how they really laid things out, explained the product, explained the company history, went through an evaluation of our property, and gave us a couple of options in terms of coverage based on our guidance to them. The installation process was great but the techs were a little too proactive. They didn't ask questions and communicate as much as they should have. They tried to get into my attic through a way that if they were successful, it would have been a disaster. They would have destroyed wood floors. Also, there was a question of who was gonna turn on the system. And I said, “I'm not turning it on. You got to send somebody over here to actually flip the switch 'cause I don't want something to go wrong, 'cause a three-step process, and have you guys point the finger at me.”

There was a miscommunication with the sales rep. That was unfortunate, but it happens. The roofer and the solar installers were fine. There were a couple of little miscommunications about how things were going to be done but we were able to deal with them in real-time. They were responsive. The panels are generating the power they're supposed to generate.

The whole process from start to finish was very smooth. We had some delays but it was more on the PG&E side. The permit to operate took a long time and there was a little bit of a miscommunication. That final step could have been done better. But other than that, everything is going great. SunPower is the best provider out there.

SunPower and Esmay, their supplier here, were Johnny-on-the-spot. The electricity company out here was a lot more coordinated than in California where we did solar too with SunPower. There, it took forever to get Southern California Edison to do what they needed to do to switch the meter. But the guys out here, it was fast Once they started, they got it done and the installation went slick as a whistle. We love it. We moved here in July 1st of 2019 and we had the system installed by December of 2019. So, we've been producing power ever since.

I used a vendor called Solartech and it went pretty well with them. We were mainly waiting for city approvals and once that was done, the installation was done pretty quickly, within a week. It was a smooth process and I'm happy with the amount of power that these SunPower panels are producing. Whatever was committed, I'm kind of getting around that much amount of energy. I'm happy to be a SunPower owner.

In the beginning, it was a little tough because it took so long to get everything hooked up. We had one little technicality. But I'm very satisfied right now. SunPower makes me aware of what I'm consuming. I have a couple of neighbors that ask me questions about SunPower and I try to explain it to the best of my ability. I worked with Estrella and she was great. She explained things to me and helped me out. I’ve been referring people to her.

SunPower's explanations were clear and the process went smoothly. The products were delivered on time and on budget. They went through options of the different systems and what could be done. They checked the insulation on the roof and made sure that we have enough energy coming in. The last time I looked at it, I was doubting because we had a lot of trees. We cleared up the site and we ha have good clearance to the roof now. It worked out really well.

My sister next door had their panels put in and they dealt with Ambrose. I was very happy with what happened with them, so I decided to do the same. Their customer service is very good. If I have to put more panels on when PG&E raises their rates, I will go back to Ambrose.

I enjoyed working with SunPower. The sales rep was very informative. The only thing that I didn't like was they said you can get a $1,000 gift card but I didn't get it. Also, I've got a bill due with SunPower plus I've got to pay my power bill, and that's more than what I normally pay. I'm satisfied, but if my final bill does not come down, I will be very dissatisfied.

I went with Trinity Heating & Air Conditioning and they did SunPower. At the time, the efficiency of the panels were 4% and I was able to put up 6,000 kilowatts. Then, we waited until four years later, and that time, the legislature allowed up to 12,000 and at that point, EmPower Solar out on Long Island was in business. Trinity Heating & Air Conditioning wouldn't come back to the city from Jersey and they said it was too much of a trip. So, they wouldn't do it. So, our engineers at Con Edison sent me to EmPower out on Long Island and they use SunPower. I could have gotten a cheaper panel, a Chinese panel, but we decided to go with your top of the line and this is what we did.

The power went out for nine hours but I didn’t get notified. When I went on the app, I found out that the system wasn’t on. When I sent a compliant, I asked them if they were monitoring it, why wasn’t it being jumped on to be resolved. They didn't work on it until I told them that there was something going on. When I tried to talk to somebody in billing, that person was rude. I tried to find out why I was getting bills from ComEd. I thought that with the grid, everything was supposed to be taken care of. It was summertime and I was not utilizing any other power but I was getting a bill for 60 bucks from ComEd. That person was arrogant, didn't want to answer my questions, and hung up on me. But prior to that, the system has been good and when I reached out to the office in Downers Grove, I got an instant response. Now, I monitor the app a little more closely to make sure that it’s working.

I got four different quotes from four different companies and I liked the fact that SunPower had some of the best rated panels out there. I also liked that the company installing it was also the maker of the panels and it wasn't a third-party contractor that I'd have to chase down later. I am glad that SunPower is a big enough company and well enough respected that they have pretty good reviews online by both people that are using them and institutions that rate their service. Everything was great. It was well communicated. I also downloaded the SunPower app so I can see what I'm producing by the minute or by the hour. Somebody left a water bottle on the roof. It's under one of the panels and I can't get to it. But if that's the biggest issue, it's a win. I tell everybody I got SunPower and they should go for it.

Everything went smoothly with the enrollment. Everything went flawlessly with the installation. Everything's been good.

I would definitely promote SunPower. One time I didn't get a recording that showed on the monitoring but they straightened that out. As far as the operation of the solar panels, everything's been perfect.

The installation was a lot quicker, slicker, and easier than I anticipated. So far, I'm very pleased with SunPower.

Working with SunPower was fairly simple. I liked it. I had a coworker that had used them and she referred them to me.

The reps did a wonderful job. I liked how neat they made the batteries. They were very efficient and when I called to ask a few questions, I got correct answers. The solar panels are very attractive. I'm thankful that I got the battery type, where I didn't have to get so many solar panels. It works very well and my bill is getting way down. I put central air in the house and we are enjoying the air conditioning.

I set three appointments by three different solar companies and it came down to the production of the panels themselves. All three companies had very similar warranties and guarantees, but the SunPower panel produced more electricity. From start to finish - the initial presentation, the follow-up, the installation, the periodic updates - they knew what they were doing. It's a very pleasurable experience.

Everyone has been awesome. The nicest people. SunPower sticks to their word. Like, “I'm gonna be here at this time,” and they are. There was someone who called me on the 15th and the first couple of times went over the logging of the monthly with me. She said, “I’ll do this every time, if you like.” That they’re willing to go that extra mile has been nice. SunPower gave me a $500 cash card just for signing on. Also, if the system that they put in is under 10,000 kilowatts, then it’s a $500 finder's fee. And if it’s a bigger system, it’s $1,000.

I received my solar from a company called SolarTech - 9410 Bond Ave. El Cajon, CA 92021 out here in East County and at this point after 2 months we are totally happy with our new system. But at this point we are still learning the system.

My Solar system has a Ground Fault/Inverter Off-Line on the Inverter screen. I called Sunpower and they directed me to their Dealers. I called few of them and the said my inverter is obsolete and provided me with a quote of about $16,000 for installation of a brand-new system with a modern Inverter without coming to check what the issues were. One of them asked me to call Sunpower because it has 20 years warranty on their system. I called SunPower and the technician escalated the case and said a technician would contact me in 3-5 business days. When the technician called, he left a me a message that he researched and found out that my Inverter is out of warranty. I called SunPower, they said their warranty only covers the Panel which is the cheapest of all the components. So sad to be in this kind of situation after my system was paid off. They could send someone to check on it, it might be a Fuse or minor issue. I'm very disappointed.

I had a good experience with SunPower. Enrolling was painless and the reps did a good job. They did everything as expected.

We decided to go solar due to the rising cost of utilities, cleaner energy, and semi-independence from the utilities grid (opted out of storage installation). Getting the solar panels installed was a breeze, thanks mostly to Thomas **, our project manager and we worked with All Bay Solar to get the installation. Thomas kept us informed throughout the process. Especially loved that Thomas oversaw the interconnection application with PG&E. Love having solar for power - already experienced a power outage that didn't impact us much since we had power during the day. We plan to purchase an EV in the future and excited to know that we will contribute near zero emission when we drive. Highly recommend Sun Power and hope you get Tom as your PM.

The SunPower team that supported the design, pricing/purchase and install of the system on my home was very friendly, responsive and easy to communicate with during 2021. The design and installation process went well, was not disruptive. They assisted at each step and I am happy with the end product.

I've already written a review of my OVERALL experience with SunPower (love it/them) and I turned to solar because I could finally afford to and it helps our Earth. My recent experience, which is what this review is about, is because my monitoring system wasn't working properly for a few days. I called and the team got right on it. My issue had to be escalated, which I received an email about the next day, and by the second day, the issue was resolved. Great customer service-- love the updates and am satisfied with the communication. Thank you!

We started the process with SunPower in spring and it wasn't until late August or the beginning of September that it got turned on. That kinda made us mad. We lost a couple of really good months. The enrolment was a lot of paperwork and going back and forth. It was getting ridiculous. But most of the reps are very courteous.

I wanted to save money so I bought a total panel install with $0 out of pocket and I have had it for 3 months. After my install was done I have not paid 1 cent in power bills. I do not have gas so everything is electric. My payment on my system is $75 to $100 a month less than what I would have paid for electricity every month anyway and now my house is worth the price of the system more. I cannot say how much I love Sun Power and Terrence ** is the man to talk to. I know I wanted Solar but heard of horror stories, but can assure you EVERYONE I have dealt with was super professional and and I am super happy with my system. Note: I did not do the battery back-up system but I may upgrade to it later.

We decided to go solar to save money. Typical monthly bills over $500. Our first bill with solar power was $129. That says a lot right there without getting in to lease fees. It took considerable money out of Eversource pockets....

Everything about the HES Solar Panel purchase went without a clique. We are very pleased with the way this project went! The sales, project management, installation, and financial personal all performed at an excellent level of satisfaction. We have had no difficulties with the HES Solar product.

I've had my solar for over a year now and love it. The only issue I have is them changing the Sunpower monitoring. The old system will be discontinued on 12/31/21. I had downloaded the new MySunpower monitoring system, but I forgot my password so I am unable to access it. I tried to reset my password, but so far no response.

We decided to move forward with Solar for two very common reasons A) to reduce our carbon imprint as much as possible and B) to save money wherever we could. We chose Ambrose due to its proximity to us as well as recommendation. We could not be more pleased at this point with the timeliness, professionalism received so far. Service only turned on 4 days ago.

I had nothing but a good experience with SunPower. I dealt with a number of people and everyone was very professional and very knowledgeable. One of my concerns was the penetration to the roof. I didn't want any leaks. The installation crew penetrated the roof 27 times and they explained to me how they penetrate and how there won't be a leak. They were right. I went through some serious rains and nothing. The panels look beautiful and they perform beautifully.

We have a good friend in Santa Clarita who's a contractor for SunPower and we tried to get him to do the work. However, we were outside of his service area because we live in Santa Barbara. He said they’re great panels. I didn't do a lot of comparing the specs but just based on the reputation. We got a proposal in January of this year from Cepi Power Solutions and we were to go live in September, so it was about an eight-month process, and part of that was getting the financing approval. Once the finance was approved and the contractor had his instructions to proceed, then he had to order the parts. He took care of all that. He did the permitting, he did the plan and he subcontracted with a roofer. Then, a lot of it was waiting for the permit to get approved, so it was out of his control.

Enrolling with SunPower was an excellent experience. The installation was seamless. On the day of installation, the guys came. I'm very satisfied that I went solar.

SunPower is a solid company, not a fly-by-night person coming in and starting up with a fad. I feel secure in that and I haven't had any issues with them or with the panels.

Everything with the company that did the installation, SolarTech, was perfect. There has been a dramatic change in my energy bill.

The two and a half things that impressed me about SunPower were the production capability of what appeared to be the efficiency of the units, the quality and breadth of the warranty, and that the product was fairly attractive being all black. We have a very classic colonial home and I can put them on the detached garage, which is showing to the south. And so while they'd be a little bit visible, they wouldn't be all that overpowering and distracting. Because of the size of the surface, I wanted very efficient units, so I didn't have to have too many panels.

The quality of SunPower's product is superior. But I had several issues with the installer, Freedom Solar. One was timeliness, they were short-crewed, and there was poor communication. The burden fell on me to bug them and say they needed to finish the installation. That happened three times. When they installed the panels, they wired it incorrectly so we didn't pass inspection. They had to come back and correct that. When they turned on the meter, they had the wrong meter selected so my numbers were not reading correctly. It took me three phone calls to get that corrected. Finally, I never had my closing conference. It fell upon me to bug them and say they needed to schedule that. I got that through to them and I got an email yesterday to do the closing conference.

We looked at a lot of different companies and then ended up with two different companies, and we liked the presentation by SunPower better. We're extremely satisfied having it. Our bills are lower now.

Customer service has been fabulous. They were professional from the start and they did an outstanding job with the information I had. Sometimes we have a power outage with solar. Once we're hooked to the grid, then when the power goes out, it goes out for everybody. It doesn't continue running for the people because we're kicking into the grid. But I'm extremely happy that we got the solar. It's definitely prevented us from some huge bills during the summertime.

SunPower seemed to be the best on the market at the time. One of the questions that everybody asked was about the costs, and I'd rather pay the loan for the panels than pay the power company, and to install a large enough project that at the end of the year, it's going to be net-zero as far as an energy company is concerned, and that was the path that we took. The installation went smoothly considering that we're in the middle of a pandemic and all the supply chain issues. EmPower did a good job of communicating. They were available when I needed them or if have a question. I really like the fact that we're a greener home than before. My carbon footprint is smaller. I'm contributing to helping improve things on the planet. We're all very happy with the decision that we made in our household. Also, we're setting a good example for our children.

I like SunPower's reliability and its name brand. It seemed to have quality associated with it. It also has a good warranty. The installation went smoothly. The only thing that held it up was some permitting and the power company. But the installers were very professional, worked very quickly, and got the system that we wanted up. I've been satisfied with it. I feel good that even though I spent a little more money than I could have with another vendor, if anything ever happens to the system, even though it’s working well now, I can just call SunPower and they’ll take care of it.

Getting fully set up took a while and that was just because of issues in the city. But then the panels were installed quickly. The installers did a good job. There was one that came a second time that put a decent scratch on our house, but everything else was fine and seems to be working properly. The experience was really decent with SunPower with the one exception that the person who came out and talked to me at first was very responsive. I also asked questions in an email about batteries and I was answered once saying that there was more information they wanted to send to me, and it was never sent even when I asked again, so that was disappointing. It's been over a month and a half now and I haven't gotten an answer.

My experience with SunPower has been mostly positive. We have 23 panels because we were told that that would give us 105% of our annual utilization. We had a couple of people come out and do the site assessment. It was over the course of a day. People jumped up on the roof and installed all the panels. Four days later, our energy provider came out and validated everything. It was another week after that that they got turned on. Since then, my electrical bill has been lower.

I've been wanting to do solar for a while and SunPower was the most compatible company that I wanted to do with. They had good financing and the installation guys did an impeccable job. Overall, they were right on the ball.

I liked that I didn't have to borrow 40,000 or $50,000 to put solar in because SunPower is rented. By renting it, they own it, they maintain it, they monitor it. If a panel goes out, they know exactly which one and they come out and replace it or fix it. They looked at our electric bill for over the whole year, and then they calculated how many panels I would be getting. I've only had it in about two months. But so far, it's been doing good. I have already recommended them to people.

We wanted to save money and help the environment while doing it and SunPower has the best solar panels in the market. Sleek-looking and highly efficient. We are very satisfied with our A 410 series panels, they are producing more than %100 of our energy needs

I installed SunPower panels about 14 years ago on my roof and I've been very happy. They had no issues for 14 years and instead of adding new panels, I needed to rip and replace because I wanted more power. I removed the old one and installed their panels in early July. I'm very happy with SunPower's solar panels and I would recommend the contractor that came here, Freedom Solar, who gave the panels to someone who could reuse them instead of recycling them. The only thing is their monitoring system does not allow me to have per panel monitoring while the competing solution from Clean Solar, an LG set of panel and a different set of inverter would have allowed me to have a full solution that could monitor per panel.

The sales PROCESS with SunPower was exponentially better than SunRun and Tesla. Not even close. SunPower was totally no pressure throughout the process, starting with scheduling an initial discussion, where I was able to pick my desired day and time, and how I wanted to connect (phone, Zoom, other). The other companies called me repeatedly until I answered, and then kept me on the phone over an hour without ever asking if it was a good time for me. SunPower's consultant was also far more knowledgeable on all of the details, and was also the most responsive. On top of that, SunPower's actual product is considerably superior, and they had the biggest variety of financing options too. I honestly don't know why anyone would go with a company other than SunPower, as they are in a class of their own.

I went solar to save money over the long run; being able to simultaneously help the environment/reduce emissions was a bonus. All my dealings were with Renova and not Sun Power; however, I did pay attention to the solar cells themselves (having a history working with amorphous silicon solar cells). I was impressed with their efficiency both initial and in late life. The installation went smoothly and my first month's electrical bill was $7.98 compared to friends and neighbor's bills that approached $1000. I have and will continue to recommend Renova and Sun Power to friends.

We went solar to reduce our electric bills significantly and to help the environment. The Tesla powerwalls also gives us an emergency backup source against electric interruptions from the grid. We have not seen our first reduced bill yet as the system has only been operational for less than a month. Rising Sun Solar is recommended as an installer.

To save money on electric cost and help the world by going greener. I use to have a solar company and have always look at ways to go greener. I have changed all lights to LED, made the home tighter for the winter and conserve energy anytime I can.