SunPower Reviews

SunPower and Esmay, their supplier here, were Johnny-on-the-spot. The electricity company out here was a lot more coordinated than in California where we did solar too with SunPower. There, it took forever to get Southern California Edison to do what they needed to do to switch the meter. But the guys out here, it was fast Once they started, they got it done and the installation went slick as a whistle. We love it. We moved here in July 1st of 2019 and we had the system installed by December of 2019. So, we've been producing power ever since.

I used a vendor called Solartech and it went pretty well with them. We were mainly waiting for city approvals and once that was done, the installation was done pretty quickly, within a week. It was a smooth process and I'm happy with the amount of power that these SunPower panels are producing. Whatever was committed, I'm kind of getting around that much amount of energy. I'm happy to be a SunPower owner.

In the beginning, it was a little tough because it took so long to get everything hooked up. We had one little technicality. But I'm very satisfied right now. SunPower makes me aware of what I'm consuming. I have a couple of neighbors that ask me questions about SunPower and I try to explain it to the best of my ability. I worked with Estrella and she was great. She explained things to me and helped me out. I’ve been referring people to her.

SunPower's explanations were clear and the process went smoothly. The products were delivered on time and on budget. They went through options of the different systems and what could be done. They checked the insulation on the roof and made sure that we have enough energy coming in. The last time I looked at it, I was doubting because we had a lot of trees. We cleared up the site and we ha have good clearance to the roof now. It worked out really well.

My sister next door had their panels put in and they dealt with Ambrose. I was very happy with what happened with them, so I decided to do the same. Their customer service is very good. If I have to put more panels on when PG&E raises their rates, I will go back to Ambrose.

I enjoyed working with SunPower. The sales rep was very informative. The only thing that I didn't like was they said you can get a $1,000 gift card but I didn't get it. Also, I've got a bill due with SunPower plus I've got to pay my power bill, and that's more than what I normally pay. I'm satisfied, but if my final bill does not come down, I will be very dissatisfied.

I went with Trinity Heating & Air Conditioning and they did SunPower. At the time, the efficiency of the panels were 4% and I was able to put up 6,000 kilowatts. Then, we waited until four years later, and that time, the legislature allowed up to 12,000 and at that point, EmPower Solar out on Long Island was in business. Trinity Heating & Air Conditioning wouldn't come back to the city from Jersey and they said it was too much of a trip. So, they wouldn't do it. So, our engineers at Con Edison sent me to EmPower out on Long Island and they use SunPower. I could have gotten a cheaper panel, a Chinese panel, but we decided to go with your top of the line and this is what we did.

The power went out for nine hours but I didn’t get notified. When I went on the app, I found out that the system wasn’t on. When I sent a compliant, I asked them if they were monitoring it, why wasn’t it being jumped on to be resolved. They didn't work on it until I told them that there was something going on. When I tried to talk to somebody in billing, that person was rude. I tried to find out why I was getting bills from ComEd. I thought that with the grid, everything was supposed to be taken care of. It was summertime and I was not utilizing any other power but I was getting a bill for 60 bucks from ComEd. That person was arrogant, didn't want to answer my questions, and hung up on me. But prior to that, the system has been good and when I reached out to the office in Downers Grove, I got an instant response. Now, I monitor the app a little more closely to make sure that it’s working.

I got four different quotes from four different companies and I liked the fact that SunPower had some of the best rated panels out there. I also liked that the company installing it was also the maker of the panels and it wasn't a third-party contractor that I'd have to chase down later. I am glad that SunPower is a big enough company and well enough respected that they have pretty good reviews online by both people that are using them and institutions that rate their service. Everything was great. It was well communicated. I also downloaded the SunPower app so I can see what I'm producing by the minute or by the hour. Somebody left a water bottle on the roof. It's under one of the panels and I can't get to it. But if that's the biggest issue, it's a win. I tell everybody I got SunPower and they should go for it.

Everything went smoothly with the enrollment. Everything went flawlessly with the installation. Everything's been good.

I would definitely promote SunPower. One time I didn't get a recording that showed on the monitoring but they straightened that out. As far as the operation of the solar panels, everything's been perfect.

The installation was a lot quicker, slicker, and easier than I anticipated. So far, I'm very pleased with SunPower.

Working with SunPower was fairly simple. I liked it. I had a coworker that had used them and she referred them to me.

I set three appointments by three different solar companies and it came down to the production of the panels themselves. All three companies had very similar warranties and guarantees, but the SunPower panel produced more electricity. From start to finish - the initial presentation, the follow-up, the installation, the periodic updates - they knew what they were doing. It's a very pleasurable experience.

The reps did a wonderful job. I liked how neat they made the batteries. They were very efficient and when I called to ask a few questions, I got correct answers. The solar panels are very attractive. I'm thankful that I got the battery type, where I didn't have to get so many solar panels. It works very well and my bill is getting way down. I put central air in the house and we are enjoying the air conditioning.

Everyone has been awesome. The nicest people. SunPower sticks to their word. Like, “I'm gonna be here at this time,” and they are. There was someone who called me on the 15th and the first couple of times went over the logging of the monthly with me. She said, “I’ll do this every time, if you like.” That they’re willing to go that extra mile has been nice. SunPower gave me a $500 cash card just for signing on. Also, if the system that they put in is under 10,000 kilowatts, then it’s a $500 finder's fee. And if it’s a bigger system, it’s $1,000.

I received my solar from a company called SolarTech - 9410 Bond Ave. El Cajon, CA 92021 out here in East County and at this point after 2 months we are totally happy with our new system. But at this point we are still learning the system.

My Solar system has a Ground Fault/Inverter Off-Line on the Inverter screen. I called Sunpower and they directed me to their Dealers. I called few of them and the said my inverter is obsolete and provided me with a quote of about $16,000 for installation of a brand-new system with a modern Inverter without coming to check what the issues were. One of them asked me to call Sunpower because it has 20 years warranty on their system. I called SunPower and the technician escalated the case and said a technician would contact me in 3-5 business days. When the technician called, he left a me a message that he researched and found out that my Inverter is out of warranty. I called SunPower, they said their warranty only covers the Panel which is the cheapest of all the components. So sad to be in this kind of situation after my system was paid off. They could send someone to check on it, it might be a Fuse or minor issue. I'm very disappointed.

I had a good experience with SunPower. Enrolling was painless and the reps did a good job. They did everything as expected.

We decided to go solar due to the rising cost of utilities, cleaner energy, and semi-independence from the utilities grid (opted out of storage installation). Getting the solar panels installed was a breeze, thanks mostly to Thomas **, our project manager and we worked with All Bay Solar to get the installation. Thomas kept us informed throughout the process. Especially loved that Thomas oversaw the interconnection application with PG&E. Love having solar for power - already experienced a power outage that didn't impact us much since we had power during the day. We plan to purchase an EV in the future and excited to know that we will contribute near zero emission when we drive. Highly recommend Sun Power and hope you get Tom as your PM.

The SunPower team that supported the design, pricing/purchase and install of the system on my home was very friendly, responsive and easy to communicate with during 2021. The design and installation process went well, was not disruptive. They assisted at each step and I am happy with the end product.

I've already written a review of my OVERALL experience with SunPower (love it/them) and I turned to solar because I could finally afford to and it helps our Earth. My recent experience, which is what this review is about, is because my monitoring system wasn't working properly for a few days. I called and the team got right on it. My issue had to be escalated, which I received an email about the next day, and by the second day, the issue was resolved. Great customer service-- love the updates and am satisfied with the communication. Thank you!

We started the process with SunPower in spring and it wasn't until late August or the beginning of September that it got turned on. That kinda made us mad. We lost a couple of really good months. The enrolment was a lot of paperwork and going back and forth. It was getting ridiculous. But most of the reps are very courteous.

I wanted to save money so I bought a total panel install with $0 out of pocket and I have had it for 3 months. After my install was done I have not paid 1 cent in power bills. I do not have gas so everything is electric. My payment on my system is $75 to $100 a month less than what I would have paid for electricity every month anyway and now my house is worth the price of the system more. I cannot say how much I love Sun Power and Terrence ** is the man to talk to. I know I wanted Solar but heard of horror stories, but can assure you EVERYONE I have dealt with was super professional and and I am super happy with my system. Note: I did not do the battery back-up system but I may upgrade to it later.

We decided to go solar to save money. Typical monthly bills over $500. Our first bill with solar power was $129. That says a lot right there without getting in to lease fees. It took considerable money out of Eversource pockets....

Everything about the HES Solar Panel purchase went without a clique. We are very pleased with the way this project went! The sales, project management, installation, and financial personal all performed at an excellent level of satisfaction. We have had no difficulties with the HES Solar product.

I've had my solar for over a year now and love it. The only issue I have is them changing the Sunpower monitoring. The old system will be discontinued on 12/31/21. I had downloaded the new MySunpower monitoring system, but I forgot my password so I am unable to access it. I tried to reset my password, but so far no response.

We decided to move forward with Solar for two very common reasons A) to reduce our carbon imprint as much as possible and B) to save money wherever we could. We chose Ambrose due to its proximity to us as well as recommendation. We could not be more pleased at this point with the timeliness, professionalism received so far. Service only turned on 4 days ago.

I had nothing but a good experience with SunPower. I dealt with a number of people and everyone was very professional and very knowledgeable. One of my concerns was the penetration to the roof. I didn't want any leaks. The installation crew penetrated the roof 27 times and they explained to me how they penetrate and how there won't be a leak. They were right. I went through some serious rains and nothing. The panels look beautiful and they perform beautifully.

We have a good friend in Santa Clarita who's a contractor for SunPower and we tried to get him to do the work. However, we were outside of his service area because we live in Santa Barbara. He said they’re great panels. I didn't do a lot of comparing the specs but just based on the reputation. We got a proposal in January of this year from Cepi Power Solutions and we were to go live in September, so it was about an eight-month process, and part of that was getting the financing approval. Once the finance was approved and the contractor had his instructions to proceed, then he had to order the parts. He took care of all that. He did the permitting, he did the plan and he subcontracted with a roofer. Then, a lot of it was waiting for the permit to get approved, so it was out of his control.

Enrolling with SunPower was an excellent experience. The installation was seamless. On the day of installation, the guys came. I'm very satisfied that I went solar.

SunPower is a solid company, not a fly-by-night person coming in and starting up with a fad. I feel secure in that and I haven't had any issues with them or with the panels.

Everything with the company that did the installation, SolarTech, was perfect. There has been a dramatic change in my energy bill.

The two and a half things that impressed me about SunPower were the production capability of what appeared to be the efficiency of the units, the quality and breadth of the warranty, and that the product was fairly attractive being all black. We have a very classic colonial home and I can put them on the detached garage, which is showing to the south. And so while they'd be a little bit visible, they wouldn't be all that overpowering and distracting. Because of the size of the surface, I wanted very efficient units, so I didn't have to have too many panels.

The quality of SunPower's product is superior. But I had several issues with the installer, Freedom Solar. One was timeliness, they were short-crewed, and there was poor communication. The burden fell on me to bug them and say they needed to finish the installation. That happened three times. When they installed the panels, they wired it incorrectly so we didn't pass inspection. They had to come back and correct that. When they turned on the meter, they had the wrong meter selected so my numbers were not reading correctly. It took me three phone calls to get that corrected. Finally, I never had my closing conference. It fell upon me to bug them and say they needed to schedule that. I got that through to them and I got an email yesterday to do the closing conference.

We looked at a lot of different companies and then ended up with two different companies, and we liked the presentation by SunPower better. We're extremely satisfied having it. Our bills are lower now.

Customer service has been fabulous. They were professional from the start and they did an outstanding job with the information I had. Sometimes we have a power outage with solar. Once we're hooked to the grid, then when the power goes out, it goes out for everybody. It doesn't continue running for the people because we're kicking into the grid. But I'm extremely happy that we got the solar. It's definitely prevented us from some huge bills during the summertime.

SunPower seemed to be the best on the market at the time. One of the questions that everybody asked was about the costs, and I'd rather pay the loan for the panels than pay the power company, and to install a large enough project that at the end of the year, it's going to be net-zero as far as an energy company is concerned, and that was the path that we took. The installation went smoothly considering that we're in the middle of a pandemic and all the supply chain issues. EmPower did a good job of communicating. They were available when I needed them or if have a question. I really like the fact that we're a greener home than before. My carbon footprint is smaller. I'm contributing to helping improve things on the planet. We're all very happy with the decision that we made in our household. Also, we're setting a good example for our children.

I like SunPower's reliability and its name brand. It seemed to have quality associated with it. It also has a good warranty. The installation went smoothly. The only thing that held it up was some permitting and the power company. But the installers were very professional, worked very quickly, and got the system that we wanted up. I've been satisfied with it. I feel good that even though I spent a little more money than I could have with another vendor, if anything ever happens to the system, even though it’s working well now, I can just call SunPower and they’ll take care of it.

Getting fully set up took a while and that was just because of issues in the city. But then the panels were installed quickly. The installers did a good job. There was one that came a second time that put a decent scratch on our house, but everything else was fine and seems to be working properly. The experience was really decent with SunPower with the one exception that the person who came out and talked to me at first was very responsive. I also asked questions in an email about batteries and I was answered once saying that there was more information they wanted to send to me, and it was never sent even when I asked again, so that was disappointing. It's been over a month and a half now and I haven't gotten an answer.

My experience with SunPower has been mostly positive. We have 23 panels because we were told that that would give us 105% of our annual utilization. We had a couple of people come out and do the site assessment. It was over the course of a day. People jumped up on the roof and installed all the panels. Four days later, our energy provider came out and validated everything. It was another week after that that they got turned on. Since then, my electrical bill has been lower.

I've been wanting to do solar for a while and SunPower was the most compatible company that I wanted to do with. They had good financing and the installation guys did an impeccable job. Overall, they were right on the ball.

I liked that I didn't have to borrow 40,000 or $50,000 to put solar in because SunPower is rented. By renting it, they own it, they maintain it, they monitor it. If a panel goes out, they know exactly which one and they come out and replace it or fix it. They looked at our electric bill for over the whole year, and then they calculated how many panels I would be getting. I've only had it in about two months. But so far, it's been doing good. I have already recommended them to people.

We wanted to save money and help the environment while doing it and SunPower has the best solar panels in the market. Sleek-looking and highly efficient. We are very satisfied with our A 410 series panels, they are producing more than %100 of our energy needs

I installed SunPower panels about 14 years ago on my roof and I've been very happy. They had no issues for 14 years and instead of adding new panels, I needed to rip and replace because I wanted more power. I removed the old one and installed their panels in early July. I'm very happy with SunPower's solar panels and I would recommend the contractor that came here, Freedom Solar, who gave the panels to someone who could reuse them instead of recycling them. The only thing is their monitoring system does not allow me to have per panel monitoring while the competing solution from Clean Solar, an LG set of panel and a different set of inverter would have allowed me to have a full solution that could monitor per panel.

The sales PROCESS with SunPower was exponentially better than SunRun and Tesla. Not even close. SunPower was totally no pressure throughout the process, starting with scheduling an initial discussion, where I was able to pick my desired day and time, and how I wanted to connect (phone, Zoom, other). The other companies called me repeatedly until I answered, and then kept me on the phone over an hour without ever asking if it was a good time for me. SunPower's consultant was also far more knowledgeable on all of the details, and was also the most responsive. On top of that, SunPower's actual product is considerably superior, and they had the biggest variety of financing options too. I honestly don't know why anyone would go with a company other than SunPower, as they are in a class of their own.

I went solar to save money over the long run; being able to simultaneously help the environment/reduce emissions was a bonus. All my dealings were with Renova and not Sun Power; however, I did pay attention to the solar cells themselves (having a history working with amorphous silicon solar cells). I was impressed with their efficiency both initial and in late life. The installation went smoothly and my first month's electrical bill was $7.98 compared to friends and neighbor's bills that approached $1000. I have and will continue to recommend Renova and Sun Power to friends.

We went solar to reduce our electric bills significantly and to help the environment. The Tesla powerwalls also gives us an emergency backup source against electric interruptions from the grid. We have not seen our first reduced bill yet as the system has only been operational for less than a month. Rising Sun Solar is recommended as an installer.

To save money on electric cost and help the world by going greener. I use to have a solar company and have always look at ways to go greener. I have changed all lights to LED, made the home tighter for the winter and conserve energy anytime I can.

They were timely, clean, & courteous. What more can you ask for? They kept in touch with us, & within a couple of months had everything up & running. They were quiet, & cleaned up after they were finished. We would recommend them. Also something I never thought to ask was the rate that the panels deteriorate. Check them out.

I love having a fixed cost for my electricity each month! When power prices go up in the future I won't have to worry about it because my home is powered by the sun! I love that Sunpower has the best product in the solar industry and that they back it up with the best warranty! I have told all my family and friends to go solar with Sunpower!

Solar helps reduce our environmental footprint. This is especially important in current times. SunPower panels' quality is industry leading and the panels look sleek and do the job. The mobile app to monitor performance is easy to use. Would recommend to seriously consider SunPower panels if they are considering a solar project.

I chose to go solar to reduce my electricity costs and to have the ability to add battery backup. The SunPower product has been exceptional and I started saving money immediately. Best product out there! I would recommend Sunpower to anybody looking for quality and great proven service.

During the purchasing process the salesman left me with the believe the system would feed my house first and then the grid. This is correct only if the grid is up and running. If the grid goes down the system shuts down and the energy gets wasted (to protect the grid workers). I called SunPower they replied the problem can get solved with a battery (if the system can handle it ????). They provided me with a name for the battery installer. The installer told me there are no batteries available. The commercial for the not existing battery says; it could last for up to 3 days. Which means: during an outage the system does not feed the battery and we still waste energy.

Our sales rep laid out the plan, why we should choose SunPower over other suppliers and issues that had come up in the past, and it was convincing. The installation was done in a day. The team was efficient. However, there was a period where the reporting dropped a little bit and I had to go multiple places to get the data that I wanted. They did the change but there wasn't any announcement of that. I lived with that for a while then inquired later and found out there's a new application. SunPower could have managed that a little better. Instead of letting me find the solution, they could have provided that to me. The other thing that could make the experience better is to show the amount of credit that I have banked. I have to go through some convolutions in order to find that out. It would be helpful to see in the application what my balance is.

Based on everything I read and people I talked to, SunPower seemed like the best of all the choices I had. They didn't try to sell me anything other than solar power. There were no gimmicks, no batteries and no crazy financing. Their support was excellent and so was their follow through and keeping me informed of everything. We had some problems in the beginning but mostly on the web interface and not on the panels themselves. I went through my installer and within a day or two, everything was resolved. I've had the panels for almost two and a half months now and I love them.

The experience with SunPower was fantastic. We went with Jeff Periera Home Energy for the installation because of the competitive bid and reputation, and this seemed like a better deal. Everything went so smoothly. It was a cakewalk. The whole team worked well together. The financing was great, the product is well-known and we'll see how long that'd last.

We had previous SunPower panels put on in the past, and we had some put on recently these past few months. They're consistently good. The panels are doing a beautiful job and giving us the power that we want to have. Also, the people who came and install the panels were the best. They have a good team of people that do a very clean and wonderful job. They leave the place in great shape. I recommend them to anyone.

Signing up with SunPower was easy. We had a good experience with our seller and customer service. The installers were very friendly, helpful and professional.

Based upon the fact that our friends and neighbors had had such good results with SunPower, they were our primary focus from the beginning. We didn't compare too many other companies other than reading some reviews online. I had also gone to look at a couple of their crews doing installation work, and it looked good. The sales process was low pressure, very well-explained, and very straightforward. No questions were unanswered. We were very comfortable with the sales experience. The installation process was two days once they got everything lined up as far as permits. It was then another week to 10 days before we got the certificate to turn the system on and start using it after they had installed it.

The entire SunPower team was professional, competent, and responsive at every step of the way. From the initial proposal put together by Mike **, to the application and permitting process (which Emma ** helped us navigate), to the site survey, installation, and inspection (coordinated by Danielle **), we were very impressed at how quickly everything moved along and how friendly and responsive the entire team was. My concerns on the installed system were addressed quickly and professionally by the installation crew (led by Darrell) prior to the permit inspection, and the entire system was online/producing power over a month before we expected!

I have not even had the panels installed. The sub-contractors who were to replace the roof showed up and told me they were only replacing a part of the 30 year old roof that would hold the solar panels. This was never discussed and now that I have re-read the contract and contacted Rob at SunPower to correct the problem, it has been more than a week since I have not gotten a response. After reading the other dismal reviews about customer service, I now see this should have been expected.

Upgraded to solar to save money, reduce dependency on the grid, and generate green power. Ambrose Solar, our local solar contractor did a fine job installing the panels and hooking up the system. Our Ambrose rep was always available to answer our questions and address our concerns.

We worked with a young lady named Sarah and she was fantastic. She was the best at presenting the information and explaining the options. SunPower had the best warranty too. Everything from sales to installation to maintenance was the deciding factor for us to go with the company even though it costs $10,000 more. Everything was in-house in one company.

I'm glad I went solar. Our trips are minimal and we're hoping that would get even better. But we'd like to get a battery. I went by the SunPower store in Rocklin six months ago to inquire about batteries and they said there are two different types. The rep said one wouldn't work with our panels and with the Tesla one, it was a year out.

Everybody was very professional, polite and friendly. SunPower has a good group of people that they rely on. The installation crew was respectful of the property and they also cleaned up after themselves so it's like they were never here. Just a bit is working. Going solar hasn't caught up to me yet because with the PG&E Electric out here and how everything has to play catch up. But, I know the system is working because I have the app and I get to see it. I'm producing and sending electricity back to the grid which is nice. I just don't see it in the bill yet.

California Premier was great to work with. They completed the job in a matter of a few weeks. They get their product from SunPower, they sold it to us and then offered a final walkthrough that explains how the system works. You really need to understand how the system works. So far, things have been good. Our electric bill has gone down. We have gas as well, so we got the gas bill going on there.

I really appreciated the sales rep, JC from SolarTech who was super helpful. he was very honest and authentic. He was the best person I had talked to. The install crew was great. It was a hot day and they got the job done. So, we're really happy all-around. At this point, most of our power is being covered by solar. It's been fantastic.

Getting the panels installed was great and compared to before getting them installed, we now receive lower monthly bills.

I was looking at solar and I asked a friend. He said he got SunPower and referred me to the seller, Dean, who set up an appointment with me fast. While other solar people were there for an hour or so, Dean didn't drag it. He was there for 20 minutes and was in and out. He explained everything really quick, how the panels work, what I'm going to get in them, and all the warranties. What really sold me was the price. He mentioned something about the battery losing its power at 0.2% every year and that also helped me out. It was a good, fast, easy process. When we set up a profile, we set up all of our information, including the bank and the credit. Those were simple.

We went solar to help protect the environment and lower our utility bill. Overall, the installation process went well. The technicians were professional and respectful. All questions about the process were readily answered. The system is living up to our expectations. We would refer others to Sunpower.

My monthly payments to the loan for the solar was actually less than my PGE bill. With my battery I am able to go off grid most of the time. I highly recommend Nicole at Sun Power. She was truly amazing.

I procrastinated for years before deciding to go solar. I researched a lot of companies before deciding on Sun Power. I choose Sun Power because they were the oldest company in the area, used all of their own parts and products, and did not use contractors. The installation was very smooth, had a few issues getting connected, which was a good sign in the end, because I had a chance to see how Sun Power and the techs would respond to issues, if I had any in the future. I’m happy!

I got a quote from another company and they said that we had to wait for the state of Illinois to pass legislation in order for me to get a $6500 credit. But then Legacy Solar said they were going to take that right off the cost of my project. They also sell their solar cells as being a little bit more durable with the way they were manufactured. From the day they came out and got on the roof and to when it was solved, it was excellent. All those people were great. I'm really happy to look up on my roof and see the solar panels there and know that I'm doing what I can to try to help with climate change and the environment plus using clean energy.

They fixed my problem. Thank you.

SunPower didn't pressure us like Trinity did and when the rep came out, he gave us our options and price ranges. He told us to look it over, gave us his number and to take as long as we needed. He also said to give him a call if we had any questions. SunPower kept me up to date on everything. Anytime I ever had a problem with connecting online with it, I would call and they would talk me through everything. I never had a problem. They were always there whenever I called. They would call back within an hour and would not make you wait long. It’s a good company.

The first rep that I worked with ended up quitting but he did a good job while he was there. The guy who picked me up is actually the same guy who was the rep from the guy across the street. He was very good. The guy who picked me up was very good. I'm an immediate satisfaction kind of guy and you have to experience going solar a year long because of the different seasons, the different amounts of sun and the different amounts of usage. So, I'm being a little bit cautiously optimistic about it. But I’m satisfied so far. If it turns out that after I live with this for a while, I'm not getting the expectations, then I gotta go figure out why.

I had contract paperwork issues with SunPower. We financed it and they were redundant. We got contracts numerous times over and over and the same contract was signed. There were some staffing issues with the company that was helping us. So, the follow through was slow. I ended up talking to the vice president of the company finally because unless they were gonna answer these questions and get me the information I need, I was gonna cancel it. So, they eventually came through but it was frustrating. The installation of the panels went well and the installers were good and clean. Since I’ve had the panels, I have a lower utility bill.

I got the little app on my phone that lets me see what power is being generated. The only thing that I would suggest is that there should be some type of follow-up confirming that the system is working and if I have the right number of panels. There's been zero of that. Even just a 10-minute phone call to say, “Hey, we logged on. We’re monitoring the system,” or, "This is where we're at on it," that would go a long way. When making an investment like this, for the average Joe, it's hard to tell if everything is working the way it is supposed to be. Other than that, I'm satisfied with everything. SunPower's panels are one of the superior ones out there.

Joel, the sales guy, made enrolling with SunPower easy. He was very professional and easy to work with. The installation and follow-up teams have been great. They're all doing a good job. You can tell there's a lot of good work ethic there.

They had some complications when they were doing the job. My house is old and we have those open ceilings, so they damaged my roof when they were nailing the thing. But overall, they were okay.

SunPower had the best reviews. I had 43 panels installed by them.

My next-door neighbor had SunPower installed on their house. Then when we decided to go solar, we started researching and talked to them and drove around neighborhoods looking at different installations. We liked the work they did. Their sales rep was very thorough. We really enjoyed talking with him. He gave us a lot of good information.

I went solar on June the 25th, and I've still got two bills from PG&E coming in while my solar is also being deducted. PG&E might be running late. So, that puts me in a bind. I have to pay two bills now. Instead of paying the 148 that I normally pay, I'm paying another $350 on top of that. That's been going on for two months now. I've taken the bills over to the person that installed my solar. They said they're working on it, but that does not do me any good because I just sent out another check to PG&E last night. I don't know why we have a lag time and I don't know if PG&E is ever going to reimburse me or who's going to reimburse. I might lose like $700 right there.

SunPower has been sending me reports from my other house that I left seven years ago, instead of sending me report for this house. I told them about it and I thought it straightened out, but I haven’t heard back from them about it. I haven't gotten any reports. I guess it's so popular now and so in demand, maybe they're getting a little too reckless with their work.

They charged the first month to my checking account. Something got messed up because I want it to go to my savings account. I called them after one month and asked them if they could switch it over to the savings account and they said yes. But I haven't gotten my second month thing yet back from the bank to see if they charged it to my checking or my savings.

We already had two companies come out and when we had Kathy from SunPower, she was the least pushy and the most informative of the bunch. She took the time to go through everything and explained how the system works and what was gonna happen. The only beef I had was they were really dirty in trying to get the solar panels installed. The panels were super dirty by the time they got turned on and I tried to get people out here to clean them but because of the pandemic, they don't have any labor. I had to buy some stuff and I had to do it myself. I'm 70 so that was a big task for me to go out and do it but that improved our production. It was like 8 something and it went to 10 something. It was a big difference having them cleaned. It's producing well and the app works very well.

I had some issues with the people that installed the panels. It took them forever to get out here and finish the installation. They're supposed to patch the driveway with concrete. The cut in the driveway was crooked, so I told them I wanted it straight and I wanted it to look decent. I called them three or four times and it took two months before they finally came out and patched it. But other than that, I don't have any issues with their panels or any of SunPower's equipment.

A SunPower sales rep came out and showed us all the solar stuff. I had looked at four or five other companies and I was most impressed with the product that SunPower had that the gentleman showed in the in-house presentation. So far, I'm happy. It's pretty cool to be able to look on the website and I love the smartphone app.

One time, I was confused about matching up the output of the system with what the local utility was showing. But I'm at peace with that now and that was with some help from the reps of Sunpower. I like the access to the internet, the information on the production and I look at that fairly regularly. There's one area of disappointment and it is not a problem with SunPower. But the local utility limits the capacity of my solar power to match my electric use for the year. I wish they wouldn't limit that because I would probably put more panels on.

The installers put too many panels up and had taken them down, and did some damage to my roof. So the installation wasn't that great. But the product itself is really good. I like the fact that my electric bill has been zero for the past three months.

I'm happy to get solar. Enrolling with them was straightforward. My rep Nicole was awesome. SunPower is expensive but I get quality service and product. So, it's worth it.

My experience with Renova has been fantastic, from the start till the installation till the operation. The installers were professional. They came when they were supposed to. They did exactly what they said they were supposed to, and they followed up. I'm completely satisfied.

The set up was pretty decent. The biggest pain point was the electricity service provider, Eversource, taking a lot longer than I expected them to. The SunPower dealer, SAVKAT, was very transparent about how long the wait time would be to get approval and scheduled for Eversource to come switch out the meter. They were pleasant to work with, very professional and did a high-quality install. I have friends and family that have solar and a lot of their installs were not as clean and as well done. SAVKAT was done for three weeks and inspections were done too. We were just waiting quite a while for Eversource.

Both SunPower and the installer had been very, very good with any issues I have. I had an issue with the monitoring, but it was an issue with the installer. They had to reverse some wires, but then they kind of blamed it on SunPower and said in their documentation they had a tag wrong. But once they got that fixed, I'm very satisfied with it. The only thing is that I wish that I can do is to look at how much each panel is producing. I don't have access to that anymore. I could do that before but they kind of took that away. I would love to have that come back so I know that all the panels are really working well all the time.

The reps at SunPower were knowledgeable and informative. Everything went really well and it's been pretty good since I went solar.

The big company out here has a partnership with Home Depot and with Costco. Price-wise, the pricing was pretty similar. But I chose SunPower because I felt like it was a slightly better value and I liked the look of the system better. It was all black. It didn't have some of the white parts that the other one did. So, I thought it would be less noticeable on the roof. But I would highly recommend SunPower to try to team up with local people or national brands to move their product. It would give more confidence to the end-user that they're going to be there if something goes wrong in five years.

Enrolling with SunPower was all right. However, when I got it, I asked the gentleman about a backup supply in case we lose power and he said they didn't have it. But a lot of other outfits do and I heard they did, too. The other issue I had when we signed up was, we were going to be signed up for this promotion where we get $1,000 rebate and it took a while to get that. I finally had to tell them, “Either you're going to give it or you can get your panels off the roof.” So I finally got it. The decision to go solar was good. I could have probably got a little bit cheaper than what I'm paying now, but it is what it is.

The actual solar part was great, except for the fact that after it was installed, I was told that the system will not support the air conditioner starting. I wasn't happy about that. It's all because it is a 120-volt system and an air conditioner requires a full 240 or a higher amount of voltage to kickstart. So the starting part is not going to happen with this system on the batteries alone. That's why my bill is still about $100, but my PG&E bill is not $300 or $400 like it would be since I've been running the AC all summer long.

Enrolling with SunPower was the easiest thing. The app sucks though. It didn't work for a while and it isn't very customer-friendly. It kicked me out and said I didn't have an account. Then I called the customer service through there. They had it routed and then finally, they routed it to a different team who couldn’t figure out anything. But the person who came on my last day, when they turned over the power, helped me with it a little bit. Then eventually, I came back online. I'm excited because my bill went from $900 a month to 250.

Going through the installation of my SunPower product was painless. It was much faster than I thought it would be. The installation took less than 24 hours from the time they started. I had 28 panels put on my roof. I also had a home inspector come through after they've done the work, and he was very impressed with the work that the techs did. If you're looking to stay in your house long-term, going solar is the right decision.

I decided to go solar to do better for the environment. It didn't really make financial sense, but may later if I get an electric car. Someday I will add back-up batteries but am waiting for a while in hope they will be better and cheaper. I had an amazing experience with SunPower. Great installers and very quick setup. I was amazed to get it all done in under two months.

I decided to go with solar when I had to install a new roof on my home. My electric bill has been $150-$300 per month since I moved in 5 years ago. I used SAVKAT in Southington, CT and my experience with them was top notch!!

Decided after many years to go solar based on environmental concerns (already buying 100% renewable electricity) and to save some money. After going through various suppliers and plans, I decided on SunPower equipment based on the efficiency of their panels and their projected life over 20+ years. Picked my installer (Earthlight) based on reputation/ratings and price, and was very pleased with the installation and commissioning process. Initial scheduling took longer than expected (after the site inspection), but once scheduled, everything flowed smoothly. Their electrician even wired the system to provide capacity to add solar to a potential addition. Even our utility (Eversource - CT) was quick to provide and install the net metering device.

I worked with a guy named Doug. He was my sales rep. and he was very informative. I signed up with them over the phone. It wasn’t an in-person thing because of COVID. But as soon as we got everything going, he sent everything online and we got it all completed and got the whole process going. It was super easy. We scheduled an appointment. It was very easy to get ahold of people, and if I wasn't getting ahold of the person that I need to get ahold of, Doug was always available to reach out for me. The installation took two days. It was almost like the installers weren't even here. I heard footsteps on the roof every now and again. Other than that, that was about it.

Everything’s been going well with SunPower. I've looked at the app and I have not noticed as much of a difference but I am producing some energy and I know it’s going to offset some at this point. It’s kind of an offset because I have two air conditioning systems in my home. I kind of designed it so that it was just doing an offset for me.

I was very pleased to see that they had friendly customer service and a reasonably priced plan. I was able to get a number of quotes and it seemed like SunPower had the best overall offering. I would definitely recommend them.

I recently put an addition to the house with a brand-new roof that had a decent exposure. Then, I received an email from my job saying that they were going to kick in $1,000 towards my purchase of SunPower. I had also seen an infomercial about SunPower and had been googling it. So, I decided to make it happen. They used Google to verify that it was going to be a decent setup, but there was a tree that I wasn't sure about. When they came out and took a look, they said that the tree should go and I got rid of it. All in all, the process went fairly well but it took a little while to get through the red tape to get things going. And the biggest hold up online was because of setbacks from hedges. They deviated from the plan that they had drawn up originally, so they needed my utility company to sign off on that. It took weeks for that process to occur, but they went live pretty fast after that. Other than that, I haven't had any problems with the product.

SunPower has the best product than other solar companies as far as quality of the panels. There were several companies I had come out and do estimates but the representative from SunPower was truly the best out of them. Even when they came and change my meter, the Nevada Power guy happened to be here and talked to him. He said he'd heard nothing but good stuff about them. I had the system put on last June and it took a while for it to build up. But thank goodness, I had a credit from my power bill so it evened things out. The last bill that I got was only $13. It hasn’t been any more than that. Therefore, I’m very, very happy. They promised I would not have a bill from Nevada Power and that was a determining factor. So far, so good, and I would refer them.

First, my power company is screwing me. Second, SunPower is not helping. Third, I'm still paying an electric bill and generating over 1,600 kwh more than I use every month and being billed for "consumption". There should be a law against this, but here I am. Now I am providing power to the electric provider and STILL PAYING A BILL even though I generate more than I use. Was paying average of $217/mo for electricity. Now have bill for $197.00 for solar equipment and STILL HAVE AN ELECTRIC BILL FOR $100 give or take. Talk about inflation...and deceit. If I had known this...things would have been different.

SunPower has got the best panels out there that's why I chose them. It's a great team and very knowledgeable. I've had the system installed for little over a year and I had five extra panels installed eight months ago. That adjusted my bill down to about zero.

Enrolling with SunPower was pretty easy. The service rep explained a lot of stuff but when reading the contract, I don't really understand all the technical part of it. But what I need to know, I understand completely. So it was not a problem. The reps also answered all my questions and they called every time they were coming out. For the installation, a group of guys showed up and worked outside. I had the guest door in the garage opened up for them to go in and out. They were very clean and efficient. So far, our system is great and it's really cool. The solar is powering my house and exporting it to the grid. So even though I see that it's a little cloudy outside, it's still pulling enough of the energy out of the sun.

I've been very happy with everything that's gone on including the quoting and the process of getting the panels installed. The installation was very quick. It was done in less than two days. I did the 19 SunPower offered and I pay $11.23 a month for electric. When I call, I get quick answers too. The only problem I got is with the bank that SunPower referred me to. They're still hard to deal with and they don't want to take responses. They overpaid $50.03 on my last payment and it took them four months to pay me back.

My wife liked the agent from SunPower and the panels. The agent said the panels give out higher amount of energy and the power loss is very low over an extended period of time. I had looked at another company first, and they were gonna put up enough panels to where it would have done 108% of our usage. When we met with the Energy Concepts guy, he said they couldn't do that. They were going to do it at 103%. I said, “Okay. There’s still a little bit of a leeway.” When they put it up and we read the paperwork, it was at 100%. There was no leeway. I haven’t talked to them yet to find out if we used more energy than the previous year, or if it underperformed a little because we only had the panels cleaned once. So, that could be part of it too. Other than that, we’re crazy about going solar. Even with the worst case scenario, we’re still saving lots of money. I really like the SunPower app, too, because I can go on there at any time and see what power it's generating, what it's done from the beginning, any month, year to date, daily or hourly. It’s really easy to use.

I talked to lots of different companies and with SunPower, if I have a problem, no matter what it is, I just have to call my company and they take care of it. I didn't have to work with a bunch of different companies if I ever had a problem. Some companies tell you, "It's your inverter so you got to contact the company that makes the inverter." I'm happy with the experience so far.

They had really great reviews online and they were very nice to talk to. They were great to work with during the enrollment. The installation was great too.

I looked at various rating programs and technical data and it became evident that SunPower seemed to have pretty much the best solar panels available as far as watts per panel. It's probably 100 watts per panel more than it used to be five years ago. We also like the idea of a single supplier providing all the parts. I'm a retired engineer, so I kinda understand if you have parts from different manufacturers coming together, there are always potential problems and finger pointing. Based on the technical information I saw in a packet, we could get a total composite solution from SunPower and that was kind of the deciding factor.

The sales rep that I talked to was a very nice person. SunPower is a very good company. But I would like to have an update of whether the panels are working really good or not as they were originally because they have a contract that it will work for 45 years.

When we signed up with them, we had some complication paperwork-wise, but we got it solved. There was good communication. The installation crew did a pretty good job. They came when they did, and cleaned on the work, and picked up after themselves.

Between the warranty and the product, I liked SunPower overall. The rep, Kelsey, did a good job. We've ended up talking all through the whole waiting period. It was also very easy from the time they came out and stalled it. There was a minor hiccup but they got it going and we're very satisfied with the product at this point. Hopefully, we’ll start seeing the reduction in our bill, and we'll even be happier.

SunPower panels themselves work well.. I made the mistake of leasing the panels as I live in a high wind prone area near the Cajon Pass in So. Cal. so if the wind damaged them, they would repair them for the length of the lease at 20 years. That was my logic at the time .. What I've learned since is that I will Never EVER sign a lease with Sun Power again.. It's Horrible.. They put a lien on your home and don't tell you.. So every time you go to borrow money it's an issue, and God forbid you refi your home to try and get a better interest rate.. They try to charge $300 for paperwork and it delays everything you are trying to accomplish.. Not to mention all the games SCE is playing with "Time of Use".. So now when your panels should be creating the most energy at the highest rate.. Sorry, nope. They change the rules to benefit themselves and not us by making the peak time from 4-9 at night when the panels don't create any energy..

I did a little bit of research online, and SunPower seemed to me as one of the higher-rated brands. I got a quote from them and another company. SunPower’s quote was low, and their schedule seemed to be a little bit quicker. The installation was pretty quick and easy. I didn't really have to do much once I got the quote and gave my information to the group through Jeff. They did the installation in one day. Everything was stress-free. SunPower walked me through each step of the process step by step. They called me when it kinda reached the next step of each phase. After the installation, we finalized some stuff to be able to turn the system on and then the inspector came out.

I recommend SunPower. It was good enrolling with them. They were very informative. They put in exactly what they said they were going to. The contractor was very good with the installation and did it in a couple of days. The first time, they came in and prepped the roof. The second time, after we got the approval by the city, they came in and installed the panels, and it took another day was for them to inspect it.

The whole process was very good. I highly recommend them. They've kept me informed and when they promised a date, they always kept it. So far, I'm very pleased.

We're good with SunPower. The sales rep has given what I need and the installation was very smooth.

I liked the way they handled themselves when they came to where they explained everything, and I feel confident in them. They laid out the steps to proceed and everything went like it was supposed to. Everything's working well.

The sales representative was great. We were originally in contact with one gentleman, and unfortunately, he had a stroke. This man that took over for him was picking up where he left off and helping support the other guy's family. It was an honorable thing. The installation went really well too. It's been a year since we've had the system installed and the bill is way lower. I would highly recommend SunPower. We've had nothing but a great experience with them and no problems with our system at all.

The solar panels are working very well. They’re estimated running 1,000 kilowatt hours per month, and it’s running 1,700. So that's pretty good and we’re ahead of the game. We had a lot of sunshine the last two months, so that’s great. But I can’t understand why I still get a bill from PG&E. I called Clayton and he is checking into it.

My daughter got SunPower on her house a couple years ago and she was very happy with it. When I enrolled with SunPower, the sales rep knew how the process would go with the permits and the installation. Everything that he said was accurate. Install King came out and they were very professional. I was very happy with the whole experience.

I did a lot of research and liked the fact that SunPower had the leading products, the best efficiency, the most power per panel, and it was all one full system to do everything as opposed to using various different vendors for the different pieces to put it together. I also got a couple of other prices and there were a few that were a little less but with lower level efficiency panels or their financing options were nowhere near as good as what SunPower had. So, although it was more expensive than some of the other choices, I felt that going with SunPower was the best option.

The construction of the panels themselves were what I was most impressed with. It may very well be the construction was very similar with the other ones, but the SunPower rep took the time to point out things that I liked where no one else did that, so it made me think that there was some difference there. He had taken the time to tell me about the panels and how the copper underneath the cells were holding it together. If one cell became damaged or cracked, it won't take out the entire cell or take out an entire bank. Taking that time to explain the construction and why the panels themselves will last 25-plus years definitely did it for me. Once the permit was done, I got one DocuSign from utility that I signed. Then I got an email from them saying, "We're reviewing it." About a week later, I got another email from them saying, "Okay. You're good to go. Turn it on."

My sales rep was really nice and he answered all the questions. He was really helpful and when I asked him how come my bill is high, he said it will take a couple months. But I’m already in that system, so it’s just a matter of time for it to kick in. The installation people were also really nice. It's been raining and it doesn't seem like anything is leaking yet, so that's good. But the power in my garage area goes out sometimes, so I’ve been trying to have them fix that. They claimed they came out and went to fix it, but I’m still having the issue and my breaker’s still showing off in the garage. So, they don’t know what’s going on. Other than that, I’m happy with SunPower.

SunPower has the most efficient solar panels. Steve, their rep, was amazing. He also made a very positive impression. He came to the house, sat down and answered all of our questions. He was very patient with us. It took a long time for us to make that decision. But when we made the decision, he was there and worked with us through the whole process. It was great. The installation went well. Anything we ran into, Steve corrected on the spot. We received the first bill, and it looks like we are going to have a huge cost saving.

My sales rep was great and my enrollment with SunPower went smoothly. It took a few weeks but once the installation started, they spent four days on it and the process went pretty quickly.

SunPower's contractor, California Solar, was very good. They were very efficient and the installation got done very quickly. SunPower did their job.

Everything went well with our SunPower installation. They're a good company to work with.

My wife and I did an extensive review when we decided to switch to solar panels and save money on our electric bills. After much reviews, we decided to go with SunPower. I spoke with Justin ** and his brother who are representative of the company and they were both good sweet talker who explain why solar SunPower is the best options for my home. At a point, I was going to change my mind, Justin promised if I go through the installation they will give me $1000 covid relief visa card. Installation crew were excellent and on point. The whole process was very seems less which I appreciate. My installation to going live with the solar was completed May 17 2021. Lo and behold, I have tried many attempts to reach Justin ** and his brother through text message and email but blatantly ignored all my messages and text. Shame! Shame! Shame! If a company cannot stand by their promise to their customers does not deserve anyone's business.

We bought our home in April 2020. In mid and late 2020 we had months of very little production. They were aware of it and said they have a performance guarantee. So on the anniversary date I received a bill from Electric co. for 1, 037.00. Several months of no production caused this outrageous bill. They only want to give me, as a performance guarantee, big joke, 131.00. Don't use SUNPOWER. We had no choice of solar companies when we bought our retirement home in a 55 community.

I would not recommend this company based upon their horrible app and customer service turnaround. The solar monitoring has completely and continuously lost connection multiple times in the first few months of the new install. The app went from; not having the ability to input wifi connection information, to having it, to not having it again. It has been almost 2 weeks waiting for resolution of my repeat issue. They repeatedly provided me with troubleshooting steps of which only half were able to be performed due to their lacking app. Don't waste your time with SunPower.

By and large, enrolling with SunPower was super easy. Everything went really smoothly, though the installation team drilled into the roof a little bit and made some damage. But they came back and repaired it. All in all, their customer service was good and so far, I am running a surplus of electricity.

I heard that the SunPower company is working with another heating and air company. I was really interested in the power, and I wanted air conditioning and an upgraded electrical panel, so I was able to get all that in one. The installation was right in the beginning of COVID, when everything was crazy. But we were able to get it done. All the techs from all the trades were professional and it went smoothly. I just wish I had batteries because technically, I can still lose power if it's turned off. I really didn't think about it and I didn't have room for it. Ultimately, I just thought I was doing the right thing.

We wanted to solar to help save on electricity bills now and into the future. My boss referred me, and from other companies we spoke with, Sun Power felt right. Totally pleased with the service and overall experience. I will for sure refer the company to people who are looking for solar.

It was a painless and easy experience with SunPower. I'm happy going solar and in fact, my brother-in-law is gonna be putting it on his house pretty soon.

My father convinced me to go solar. My system is doing great. I’m already at a $0 electric bill. The installers were great. Sunpower held my hand right through to the end. They setup my TRECs for me. When I had questions I received an immediate response. I’m very pleased. 5 stars. Truly exceptional experience.

I'm quite satisfied with going solar. It was just the terms that upset me after we closed the deal. We were expecting money from the local electric company and from the federal government. But it's only credit. It's not the amount that we will receive. It's not deducted from the amount of purchase. And that was the reason why I had chosen to go with the selected amount. That's a little disturbing when you realized that you think you're going to get some deductions and you end up having to pay the whole thing, and it's only considered a credit.

The guy that I talked to was knowledgeable and seemed to be aware of what was going on within the industry. The bulk of installation was done in less than half a day. The electrician took a little longer because of the way my house is set up. The installation is primarily west-facing but my electrical service is on the opposite side of the house, so he had to do a little number through the attic. Once he got that done, he had already installed all the necessary stuff and I had my electricity provider change out the meter. So he was here about an hour and a half more after the guys installed the panels and the wiring to go with the panels.

While my sales rep was getting the order, she was very helpful and always answered calls. But when I had questions later, she didn't answer calls or seemed very helpful. But I understand that that's the way it goes. The installation was done in three stages and they were all very good. I did enough for the house, then I added a little bit more just to make sure. I decided to go solar when I got a $900 electric bill and now, I don't pay any electric. I have two central air units running and I own a Tesla I charge all the time.

Kyle, the local guy, was knowledgeable and enrolling with SunPower was pretty much straightforward. The installers did a great job, too. They were quick and they cleaned up their mess. Everything worked and so far, having the system has pretty much lowered my PG&E bill to nothing.

I liked SunPower's salesman. His name was Joe and he comes to our business, so I knew him. He was very nice to me and he explained everything perfectly. The enrollment process was easy and the installers were really good. I got a big metal building and they did it on my garage, so they didn't even use my house. They were fast, too. So far, everything’s working fine and my bill always stays the same, $76 a month all year round. Going solar is the best thing I ever did and SunPower already got more guys from me that I recommended.

My brother's daughter, her husband, and his parents own a solar company. We did SunPower through their company. The installers did a great job. All the guys worked hard and they took care of it. The system was installed right and we are super happy. We really like the solar system and we're glad we did it. It is working really well and is cutting down on the electricity. My wife's been using the air conditioning here these past few days because it's been so hot here.