SunPower Reviews

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Edited by: Justin Martino

About SunPower

On August 5, 2024, SunPower announced its Chapter 11 bankruptcy filing. The company plans to sell some of its assets to Complete Solaria, discontinue new product shipments and deactivate its existing lease contracts and power purchase agreements. Read more about the story here. The information below is based on the business prior to filing for bankruptcy. Reviews before September 2024 reflect experiences with SunPower prior to its acquisition by Complete Solar, LLC.

Pros
  • Comprehensive transferable warranty
  • Variety of finance options
  • Broad international dealer network
Cons
  • Dealers may provide different levels of service
  • “Master dealers” aren’t available nationwide

SunPower Reviews

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    Page 6 Reviews 635 - 835
    Customer Service

    Reviewed July 12, 2022

    We were happy with Sunpower until we had to expand our system and add more panels. Ever since then it has been a nightmare. They have given inaccurate information over and over, do not reply to emails, give us the runaround. It has directly affected our TREC payments and entering information for state reimbursement.

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    Response from SunPower

    Abby, we are sorry to hear your expectations have not been met. We appreciate your feedback and have escalated your issue to our Executive Support Team for review and assignment. We look forward to speaking to you.

    Customer ServiceTechPriceMaintenance

    Reviewed July 11, 2022

    My solar panel system is 4 years old, $25,000. It stopped working on June 7. I have called repeatedly to get a service technician to my home to no avail. I received an e-mail today saying they will charge me $300 to schedule a technician to come out and diagnose what is wrong. They claim the part that may have to be replace is not covered by my 25 year warranty but they don't say what that part is and why it is not covered. SunPower is much more expensive than all the other solar companies but they are not worth it. Their customer service is a joke.

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    Response from SunPower

    Hi Jerrold, thanks for bringing this to our attention. We are sorry to hear that you are not satisfied with the service you have received. I'd be more than happy to assist you with your matter. I see that you have an active case open with our team. We will be escalating this case to our executive support team for further assistance. We appreciate your patience throughout this process.

    Verified purchase
    Tech

    Reviewed July 7, 2022

    We contacted SunPower and the enrollment process went well. The only issue that we had was whoever was contracted to do the electricity panel did a poor job. The panel wouldn't shut so I had to make a complaint with the company. It took a while but it got resolved. Somebody came out and fixed it. I'm using the SunPower app and it’s decent. It could certainly use some improvements but as a bare bones tool, it's good. Overall, the experience has been positive.

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    Response from SunPower

    Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services, and we hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

    Verified purchase
    Tech

    Reviewed July 6, 2022

    The sales rep was informative and got back to us as quickly as possible. The installers ended up breaking a couple of our blinds but other than that, everything else went well. It's only been about a month but SunPower’s service has been good.

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    Response from SunPower

    Thanks for taking the time out to post a review for us. We are delighted to see that you received great customer service from the sales team and all your questions were answered. Feel free to contact us if you have more questions in the future.

    Verified purchase
    Installation & Setup

    Reviewed July 5, 2022

    The experience with SunPower was completely seamless. They scheduled the appointment fairly quickly. The reps were on time and did everything right. They handled all the permitting and stuff to PG&E to get the approvals, and it was painless. I thought about purchasing solar panels a lot of times over the last few years, but for some reason, I never pulled the trigger. I should have done it a few years ago. People should not wait.

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    Response from SunPower

    We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

    Verified purchase
    Tech

    Reviewed July 4, 2022

    My installer, who's one of SunPower’s certified installers, handled all of the paperwork. It was great because I didn't do anything. I'm 1,000% positive about going solar. It has been fantastic. It worked from day one. You plug them in and they work. So, I have no issues. I'm off the grid now, because I also got batteries. SunPower is doing exactly what they’re supposed to do.

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    Response from SunPower

    Hi, we appreciate your wonderful feedback and are delighted to read your SunPower success story! Thank you so much for this glowing recommendation and for helping us change the way our world is powered!

    Verified purchase
    Installation & SetupSavings

    Reviewed July 3, 2022

    The installation was excellent. It was very quick and easy. The reps were punctual and were all done in a day. But I have not received my monitoring system yet. It was on backorder and that was a month ago. So that's a little frustrating. Still, I’ve been saving money since going solar. People should get it and I've already told 100 people about it. I’m extremely satisfied. I wouldn't do it any other way.

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    Response from SunPower

    Hi, we are happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details and monitoring concerns. We will reach out to provide you with assistance and work towards a resolution.

    Verified purchase
    Customer Service

    Reviewed July 2, 2022

    SunPower is a good company. The reps were not too pushy and responded to all of my questions. The experience has not been too stressful.

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    Response from SunPower

    Thank you for sharing your experience. It's a delight to know that you had a great experience with the sales team, and they provided excellent support. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

    Verified purchase
    Customer ServiceInstallation & SetupPrice

    Reviewed July 1, 2022

    SunPower by Precis installed my solar system in December of 2021. I intentionally delayed writing this review until I had the opportunity to truly experience its performance. We now have 6+ months of system performance—and the performance is OUTSTANDING! So far, I have enjoyed three monthly utility billings that were actually $0. Projections are that I can run my A/C 24-hrs/day during the summer with a cost that is only one-third of what I was paying before solar.

    SunPower panels were favorably rated, have exceeded the expected (& guaranteed) output of power, and were carefully & professionally installed by Precis personnel. I was particularly impressed with the willingness of everyone, at Precis, to understand and fully answer any and all questions that arose during the selection and installation process. My panel arrays sit at a minimal height above the roof with most conduiting within the attic space—which minimizes unsightly conduit across peaks and roof surfaces.

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    Response from SunPower

    Wow! We love hearing solar stories like this! We're so glad to have you on our growing team of world savers, Jerome.

    Verified purchase
    Customer ServiceOnline & App

    Reviewed July 1, 2022

    I am very satisfied with going solar. I have a few issues, but I'm sure they'll be resolved. I had an issue with trying to log on to SunPower’s website. It allowed me to log on once, then I could never get on it again. It just asked me the same questions and goes around a loop. But I haven't tried for a while. Also, the app doesn't work particularly well at the moment. It doesn't give the right information and it hasn't done for a while now. What the app is telling me is just what I'm downloading solar. It’s not telling me what I'm using and what's being pushed back to the grid and what portion of the grid I’m using. But SunPower said they’re updating it and when I emailed them to query it, I was told they will get back to me within 36 to 72 hours but they haven't gotten back to me yet.

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    Response from SunPower

    Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services, and we hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

    Verified purchase
    Installation & Setup

    Reviewed June 30, 2022

    Enrolling with SunPower was seamless as well as when the installation was done. I had a few questions since I started the service with them, one of which has not been resolved. But other than that, it has been fine. I’ve referred them to four other people.

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    Response from SunPower

    Thank you so much for sharing your SunPower experience. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details and your unresolved question. We will reach out to provide you with assistance and work towards a resolution. We value your business, and thank you for bringing this to our attention.

    Verified purchase
    Tech

    Reviewed June 26, 2022

    Their enrollment process was easy. The techs were great. I was very pleased.

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    Response from SunPower

    Thank you for the positive feedback. We are delighted to hear that the entire process went smoothly for you. Please feel free to reach out if there is something we can assist you with in the future.

    Contract & TermsPrice

    Reviewed June 22, 2022

    System installed 2016; Operational Feb 2017. All Inverters were replaced in May 2017. On June 8, 2022 all monitoring communication from PSV5 unit ceased. Called SunPower. They stated 3g quit working because discontinued signal. Tried to Login to the New Application to update Wifi Information. It would not allow me to do so. I was told by SunPower that it was not possible for me to update my WIFI information and they have no solution at this time. I was told, "They are working on it".

    We have a system that is 5 years old and CANNOT MONITOR IT WITH THE NOW DEFECTIVE PSV5 MONITOR. The equipment has a 10 year warranty; as I understand. Why not Replace equipment with correct model so I can use my system as outlined in my purchase agreement? Some help please. Purchasing this expensive system was a huge mistake. Full of headaches.

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    Response from SunPower

    D, we are sorry to hear your expectations have not been met. We understand your frustration and are looking into this. We have created a case on your behalf. After evaluation an Executive Support Specialist will be assigned and reach out. We appreciate the feedback and look forward to speaking with you.

    Verified purchase
    PriceFinancing

    Reviewed June 20, 2022

    SunPower is made in the USA, and it's very close. If we have any issues, their headquarters is an hour and a half down the road. Also, people were very informative. The rep made it easy to understand and gave us a lot of good data to research. He was very good. We watched them put up our solar panels and they kept us up to date all the time about what they would do. It was a good experience. Our electric bill was $52 last month. Even with the financing and the $52, it was still way cheaper than what we had been paying.

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    Response from SunPower

    We are so happy to hear of your savings and satisfaction with your SunPower system. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

    Verified purchase

    Reviewed June 18, 2022

    Everything went smoothly with SunPower. Professional people took care of me, answered my questions and gave me some advices. I was impressed with the knowledge of the person in Austin who helped me. He gave me support in the few times that I had to contact him. The only thing is, SunPower’s rep didn’t mention that I had to clean the panels once in a while. I didn't know until later. I haven’t done that yet but I need to contact a company that is doing that. It has to be professional. You can't do it yourself.

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    Response from SunPower

    Hi Eugenio, thanks for taking the time to leave a wonderful review for us. We are delighted to see that experience has gone smoothly so far during the process of getting the panels. Feel free to contact us if there are any questions or concerns we can address in the future.

    Customer ServiceContract & TermsSales & MarketingPrice

    Reviewed June 18, 2022

    Signed up for Sunpower last year because my friend said he had a good experience with them. I had just bought my first home and was very excited to join the solar community. I reached out to a referred rep and got an appointment for an estimate. I looked at the cost for an 8kw system and it said $37,000. That’s about $4.55 a kw. The rep assured me I was getting a fantastic deal and I would get a detailed breakdown of the costs later and it would make sense. I signed a tablet and that’s was it. Apparently, this one page proposal was the entire contract.

    Well, I never received that “detailed breakdown” and the rep stopped responding. I have found out that the average cost for my same Sunpower setup is 28-29k, about 3.30-3.60 a watt. I paid 4.55. In other words, the rep price gouged me over 8k. Unbelievably deceitful and just completely took advantage of me. I feel horrible about the situation and considering exploring legal options. Do not go to Sunpower if you want a fair, decent sales petiole.

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    Response from SunPower

    Hi, we apologize for the experience you've had and would love the opportunity to restore your confidence in SunPower. Please expect a call from an Executive Support Specialist to discuss your concerns.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed June 13, 2022

    The installation took way longer than it should have, but with the caveat that it was the first time they had done the job in the county that I'm at. They ran into some problems with permits. We had to work on some easement issues because I have an irrigation district pipeline that runs through my property. So we had to get some easement stuff done. The installation took about seven months, which they told me it would be three months at the most. I gave them a little bit of grace on that because of the new county thing. There were some things that could have been done better though. But they were responsive and very professional. The couple of issues that I had got settled and the communication was good. The installation was great. They did good work. I love solar. I'm crushing it making power. I pay 200 bucks a month less than I did for PG&E.

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    Response from SunPower

    Hi Christopher, thank you so much for providing us with great feedback. We are sorry to hear that there was a delay with installation. We hope you enjoy your system, please keep us updated on your experience and if there is anything we can address in the future. Thanks again!

    Verified purchase

    Reviewed June 12, 2022

    Mainly to save ourselves from the pitifully run ERCOTT blackouts and improve the environment. I was very happy with Sunpower service; the only issue was how long (too long) it took to get permits and for us to be able to sell back to the grid.

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    Response from SunPower

    We appreciate the feedback and review, Jeffrey. We are happy to read you are satisfied with our product and service. If you have any further questions or concerns you would like us to follow up with you, please send us a private message with your account and contact information and we will have a representative reach out. Thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & Setup

    Reviewed June 12, 2022

    Everything was pretty smooth. The installation was pretty painless.

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    Response from SunPower

    Hi Mike, thanks for the glowing review. We are thrilled to hear that installing process went as expected and the system is saving you money that is what we love to hear from our customers. Let us know if there is a question or concern we address later down the road.

    Verified purchase
    Installation & SetupContract & Terms

    Reviewed June 11, 2022

    In the fall of 2021, I contacted Sunpower to obtain a consultation to possibly add solar panels to our home. In short order, I was contacted to schedule a Zoom consultation. The salesperson appeared knowledgeable and willing to help me find a solution that worked for me. He designed a solar array that would generate about 90% of our annual energy usage, explained payment options, and helped me understand the federal tax benefit. I confirmed the benefit with our accountant and signed the agreement shortly thereafter. Installation was painless. We had a one or two-day delay due to weather, but otherwise, the installation went smoothly. We have gone through 4-5 months of energy bills since installation, and we're seeing the projected benefits. I chose Sunpower based on its history in the industry and public reviews. I would recommend them if you are considering solar power.

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    Response from SunPower

    Hi, we are so appreciative of your excellent feedback and your SunPower success story! If there is anything we can assist with in the future, don't hesitate to reach out. Our team is always ready to help. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

    Verified purchase
    Price

    Reviewed June 11, 2022

    I like the quality of their product. Their solar panels were above par compared to the others. They put together the packet that went to our HOA to get all the approvals. They also took care of the packet that went to the local government to get the permits. So I just was on the sidelines and was in the loop, but they did everything from start to finish. I was very pleased with the timing. I had it from the time that we signed the deal, which was the end of December to where it was fully installed and on the roof by February. We flipped the switch by the end of February. So it went very fast. Sunrun put together kind of a forecast what my electric footprint would be and what my cost would be based on the amount of electricity that we consumed, and they were very accurate.

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    Response from SunPower

    Hi Dale, thank you for taking the time out to leave a wonderful review for us. It brings us joy to see that the entire process went great without any hiccups. We hope you enjoy your panels and the benefit that comes along with them. Please don't hesitate to reach out if there are any needs we can take care of for you. Thanks again!

    Verified purchase
    Installation & SetupSavings

    Reviewed June 10, 2022

    We had been thinking about adding solar to our home for a number of years, but thought it would be difficult given the age and condition of our house. SunPower handled the design and permitting process for us and the installation went seamlessly. The installation was about one year ago, and we are completely happy with the results. We are saving money on our utility bill and are very glad to be using renewable energy. We only wish we had decided to do it earlier.

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    Response from SunPower

    Hi, we are so happy to see how satisfied you are with your SunPower system and how smooth your installation went. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out in the future with any questions that may arise or any additional feedback. Thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & SetupPrice

    Reviewed June 10, 2022

    The installation of our SunPower was very quick. I told them that I was leaving on the 24th of December and I didn't know when I would be back. I told them that, "If you're gonna do it, you got to do it while I'm home." On a Saturday, there were six guys out here and they installed it and it was done. Financing it was 18,000. But if I paid cash, it was 15,000 and they gave me a $1,000 debit card. It only cost me $14,000. I'm totally satisfied. I haven't paid any electric bills in six months now. I'd recommend it to anybody. They did well. The panels are up there working. I also have an app on my phone and I can see how much power I'm putting out. I'm very happy and proud of what SunPower did.

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    Response from SunPower

    David, thanks for the review, and congrats on going solar! We are so glad to hear that you are enjoying better, cleaner energy with SunPower.

    Verified purchase

    Reviewed June 9, 2022

    Sun Solar put solar panels are our home. Everyone was very respectful of our home and our time. They were very professional and everything went exactly as they said it would. I would definitely recommend the Sun Solar team for Sun Power.

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    Response from SunPower

    Thanks for reaching out and congrats on going solar, James! We are so glad to read your recommendation and that you are enjoying better, cleaner energy with SunPower.

    Verified purchase

    Reviewed June 9, 2022

    I got really tired of high electric bills. I now know and feel that the heavy weight has now been lifted off my shoulders. I pay one flat fee of $97 per month for my solar rental for 25 years and the electric bill taxes which have so far ranged between $5 - $7 per month. My solar panels produce more than enough kilowatt hours and have some left over. Every yearly (1 so far) anniversary I have received credit for my extra 3200 kwh that I had left over. They are the nicest and most fair company I have ever dealt with. The first one I picked I had to drop them because they kept reducing the amount of panels on my roof and the rental bill would go up 2.69% every year for 25 years!

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    Response from SunPower

    Maria, thank you for sharing your solar story. It is wonderful to read about your savings and satisfaction with our system. Thank you for helping us change the way our world is powered!

    Verified purchase
    Customer ServiceInstallation & SetupOnline & App

    Reviewed June 9, 2022

    Concerned about the environment. From start to finish SunPower did a great job. They made the process easy. Each step of the way there was really good communication. The website is easy to use. Hats off to Elizabeth and Mona. Also, the installation guys were so courteous and proficient in their work. I wish I had installed solar years ago!!

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    Response from SunPower

    Dave, it was wonderful to read about your exceptional experience with our teams and products. Thank you for the feedback and for helping us change the way our world is powered!

    Verified purchase
    Installation & SetupTech

    Reviewed June 9, 2022

    We went solar to help the environment. Ambrose Solar delivered a first class job. Sun Power was rated the highest. Many installers don't tell you which panels will be installed so be careful. I highly recommend both Sun Power and Ambrose.

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    Response from SunPower

    We are thrilled to have earned your endorsement! Here at SunPower, we stand behind our product and customer service. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

    Verified purchase
    Customer Service

    Reviewed June 9, 2022

    I was made aware during proposal phase of joining AAA to receive a perk but received no follow up. I joined AAA and submitted my policy ID to the proposal (sales) contact with Sunpower, but without response since the start of our NEM..,.

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    Response from SunPower

    We apologize for your experience and would like to look into this further. Expect a private message momentarily. Thank you for bringing this to our attention.

    Verified purchase
    Contract & Terms

    Reviewed June 9, 2022

    I conserve use of electricity, so I wasn't interested in solar panels for cost savings; rather, to further efforts to save the planet. SunPower folks were professional and helpful. It did take several months between when I signed the contract and when the panels were installed—but their business is brisk, so that's ok. I recommend them whenever I hear someone's interested in solar.

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    Response from SunPower

    Hi, thanks for the stellar review. We are excited to have you as part of the SunPower family, and it brings us joy to see customers satisfied with their transition to solar. Congratulations on going solar and helping us create a more sustainable future. Don't hesitate to contact us if there is anything we can assist you with in the future. Thanks again!

    Verified purchase

    Reviewed June 7, 2022

    The enrollment process with SunPower was very good from start to finish. It was very efficient. I’m extremely satisfied with the decision to go solar. It's been fantastic. I've been generating quite a bit of excess energy. SunPower has a wonderful app that you can track daily and they make high quality panels.

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    Response from SunPower

    We appreciate all the wonderful things you had to say about your experience and product. It brings us joy to see customers like you satisfied with our overall service. We strive to provide the best in the industry. Let us know if there is a need we can take care of later down the road. Thanks again!

    Verified purchase
    Customer Service

    Reviewed June 6, 2022

    The SunPower reps answered all my questions and the experience was good. This was during the pandemic so we had a Zoom meeting and it went fine. I'm satisfied with going solar. If I had known earlier a few things, I would have tried to get an inverter installed as well as a battery. But I didn't ask the right questions regarding that. As far as the solar power unit, it decreased my electricity bill. I just want a little bit more information on the inverters, trying to draw power from the solar panel straight into the home rather than having it get sent to the electrical company. Basically, trying to be a little bit more off-grid.

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    Response from SunPower

    Hi Ui, thank you for providing us detailed feedback on your experience so far this helps us out a lot. It's great to hear that the buying and installation process went great during the pandemic year. If you have any questions or concerns feel free to call our Solar Advisors at 1-800-787-7693 for assistance. It's a pleasure to have you part of the SunPower family and thank you for choosing us as your solar provider.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed June 5, 2022

    SunPower's level of communication is amazing. The process was immensely easy and the installation was seamless. The system was very clean and it was great. I’m very satisfied with going solar.

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    Response from SunPower

    We are glad to hear the installation process was easy and smooth for you, Andrew. Thank you for choosing, SunPower as a solar energy provider and helping us change how the world is powered. Please don't hesitate to reach out if there is anything we can assist you with.

    Verified purchase
    Installation & SetupSavings

    Reviewed June 4, 2022

    Enrolling with SunPower was very easy to do and professional. It was online during COVID. Also, they had a great installation team. I had an issue with SunPower’s app not displaying the energy properly but they stayed on top of it and got it fixed. So, everything's great. I've referred several people because they were so easy to work with. Since switching over to solar, there has been a decrease in my electric bill, which is a good thing.

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    Response from SunPower

    Hi Robyn, thank you for the amazing feedback. We are delighted to hear about the process of getting the panels and the amazing results you have been getting from the system. It always brings us joy to see customers saving money on their electric bills. We hope you continue to have a wonderful time with your panels and the benefits that come along with them. If there is a need we can assist you with, please reach out to us.

    Customer Service

    Reviewed June 3, 2022

    I've had Sunpower panels for 5 years. The panels are great, but the service is terrible. I recently bought new panels because I bought a EV. They put a new monitor when they installed the new panels in March. It has never worked properly, yet the latest "escalated" response is that they will try to get it fixed by mid June! They have been trying to "code" it since April. I can't get through to the actual person who is assigned to work on my case. Beware of this company because if anything goes wrong, you will spend hours on the phones and months waiting for a resolution.

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    Response from SunPower

    We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

    Verified purchase
    Installation & Setup

    Reviewed June 3, 2022

    I love my solar panels from SunPower. I liked dealing with their salespeople and the installation was great, too.

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    Response from SunPower

    We are thrilled that you love your SunPower solar panels. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help.

    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed June 2, 2022

    Enrolling with SunPower was very simple. Going solar was an exceptional decision. I have no electric bill anymore. When the install technicians were here, they were very informative. They told me what they were gonna do. They explained how everything worked. They came when they said they were coming, and they left on time. As far as I can tell, their work quality was very good. They kept me in pretty good communication when they had changes in schedule. There was a matter of availability of panels, and they kept me on top of that. And as far as the SunPower product, I went with the SunPower product because I did a lot of research on the panels and the overall product, and the quality of the unit. I thought that the household panels were the best with SunPower. They had the highest quality of performance.

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    Response from SunPower

    We sincerely appreciate the feedback and couldn't be happier with this glowing review. It's a true delight to hear of your satisfaction! We pride ourselves on our customer service, and see your experience has been no exception. Please contact us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & Setup

    Reviewed June 1, 2022

    SunPower did the best job of selling solar energy systems. The install was pretty cool. They did a good job. We like having solar power. Our bill was going to be 282. We were on level pay and it was gonna be 282 this year and now, it's only the lease payment. So, it's worked out to our advantage so far.

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    Response from SunPower

    We are delighted to see your satisfaction with your SunPower experience. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change how the world is powered.

    Verified purchase

    Reviewed May 31, 2022

    SunPower was made here in America and they had the best panels. It didn't really matter to me where they were made, it's just the quality mattered, and they were the best quality. I loved having gone solar, but ever since I've done it, my electricity consumption went up because I bought an electric vehicle. I need a bigger system now, but that's of my own choosing.

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    Response from SunPower

    We are thrilled to have earned your endorsement! Here at SunPower, we stand behind our product and customer service. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

    Verified purchase
    Customer ServiceInstallation & SetupOnline & App

    Reviewed May 30, 2022

    We liked the warranty on the solar units with SunPower and the guaranteed power after 15 years. Most of our experience wasn't with SunPower but it was with the local installer. They were a little rocky. The communication was very slow and poor. The installation went fine once we were able to get to that point, though. The only issue I have is the array is not large enough. I don't have enough solar energy to cover my house. In the summer, we're getting what the array says is supposed to give us, which is what they told us, but it's not enough to cover our needs. Then, solar generation is really poor in the winter. The app that SunPower uses is pretty crappy. It's never worked right and it pushes you over to the website. Still from a solar power perspective, I'm pretty happy.

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    Response from SunPower

    Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. We are delighted that you enjoy your solar power. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

    Verified purchase
    Customer Service

    Reviewed May 29, 2022

    I was looking for solar panels online. SunPower was able to respond to my questions and was also available with my utility. They were available when I tried to call and had a solution that fit my needs. The only thing that was not clear from the beginning, was that if the grid’s down, the solar panels are down, unless you have some backup solution in place.

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    Response from SunPower

    Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services, and we hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

    Verified purchase
    Installation & Setup

    Reviewed May 28, 2022

    Enrolling with SunPower was easy. It's working great for us. We're very happy with the whole setup and how it all worked together and we're saving money.

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    Response from SunPower

    We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

    Verified purchase
    Savings

    Reviewed May 27, 2022

    I love SunPower and Freedom Solar. I like their warranty and that repairs were handled by them and the manufacturer directly, whereas the other ones were never quite clear where the warranty service would come from. I've also noticed savings in the electric bill since using them. The bill was $14 a month.

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    Response from SunPower

    Nothing cracks a smile quite like a low utility bill. We are happy to hear that you are saving money and receiving clean energy. Please reach out to us with any questions or concerns in the future. We'd be more than happy to assist you. Thank you for taking the time to post a review.

    Verified purchase
    Installation & SetupPriceSavings

    Reviewed May 26, 2022

    I talked to SunPower about 10 years ago because we've been looking at solar on and off for the last 15 years. The program never made any sense for us until this last time with SunPower. The pricing and the savings made sense and that's why we went with them. Part of the reason was also because they had good reviews. They've been around a long time too.

    The installation of the panels was fantastic and I couldn't have asked for a better experience. Everybody was professional and the process was fast. They also cleaned up after themselves. I'm now spending less per month with SunPower than I was spending on my electric bill. It turned out to be financially worth it so far. I've only had it for three months and I've probably saved 100 bucks over what I would have spent on electricity.

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    Response from SunPower

    Hi Robert, thanks for the fantastic feedback about your experience with us. We are delighted to have you part of the SunPower family. It brings us joy to see you satisfied with the service and product we provided to you. Our team always strives to provide the best to our customers. Please feel free to reach out if there is something we can assist with in the future. Thanks again!

    Verified purchase

    Reviewed May 23, 2022

    Did a very extensive remodel, which included a new roof, solar panels (16 of them) and the SunPower back-up battery. Since I had such a great experience when I put these in my old home, I used SunPower with my new home...and completely recommend these products!!!

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    Response from SunPower

    We are thrilled to have earned your endorsement! Here at SunPower, we stand behind our product and customer service. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

    Verified purchase

    Reviewed May 18, 2022

    I decided to go solar to help reduce our carbon footprint in the world. We use our bicycles when possible to run errands to reduce our use of petroleum. The Sun Power solar system has met our home's electrical needs 100% in the first full year of operation.

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    Response from SunPower

    We love that your SunPower system can help support your family's splendid goal! Please reach out in the future with any further questions that may arise or any additional feedback. Thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & Setup

    Reviewed May 16, 2022

    We had become weary of paying PG&E exorbitant rates for electricity, and began by contacting several solar providers. ENERGY CONCEPTS impressed us the most, and became our choice. No regrets! Super fast and efficient installation. All personal contacts were beyond expectations. Our system is up and running, producing energy for our home, and saving us money. Happy customers, here.

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    SunPower
    Response from SunPower

    Hi, we are so happy to see how satisfied you are with your SunPower system as well as how smooth your installation went. Please reach out in the future with any further questions that may arise or any additional feedback. It is always a goal to see clients happy and confident with their results in choosing SunPower. Welcome aboard!

    Verified purchase

    Reviewed May 15, 2022

    After have electric bill over 200. Per month we needed to do something. We talked with a few companies and went with Sun Power. Great people and super products. We are happy that we made the change. Only issue is it's so new we haven't had our first bill.

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    Response from SunPower

    Hi Oscar, we appreciate the great feedback. Thank you for choosing SunPower as your solar energy provider. Please don't hesitate to reach out if there is a need we can take care of later down the road.

    Verified purchase

    Reviewed May 13, 2022

    The solar costs were financed and a very competitive rate. The solar loan is lower than our annual electric bill. Our highest bill after solar was the month we turned on our panels, $9.00. We have been getting negative electric bills for 7 months.

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    SunPower
    Response from SunPower

    Nothing cracks a smile quite like a low utility bill. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & SetupSavings

    Reviewed May 13, 2022

    I did it for the environment but the savings allowed me to make that a now decision over a when decision. They answered every question and helped me understand all the best ways to install and maximize my solar ownership.

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    Response from SunPower

    We are so privileged to be able to read stories like yours. Thank you for the kind review and feedback. Here at SunPower, we stand behind our product and customer service. We are always here to listen and assist and just a call, message, or email away. Thank you again for helping us change the way our world is powered.

    Verified purchase
    Customer Service

    Reviewed May 13, 2022

    SunPower was top-rated when it comes to solar panels and they kept on beating everybody else. I'm 100% satisfied going the solar route. My bill is zero, the panels look great, and the service is great. There's an app that they set me up with and I go on the app and check out the energy I'm producing. Customer service was very professional and they kept me up-to-date and informed of when the next step of permits are being submitted as well as the supplies being ordered. I am happy with my experience.

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    Response from SunPower

    Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

    Verified purchase

    Reviewed May 12, 2022

    My reason for the call was to establish wifi connection. Mark walk me through the trouble shooting process. Which restarted my system communications. Mark was very professional from start to finish. Thank you Sunpower team for your excellence. I will definitely recommend sunpower to friends and family. Nice job.

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    Response from SunPower

    It is great to hear your expectations were met during your troubleshoot, Demetrius. We appreciate the recommendation and thank you for helping us change the way our world is powered!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed May 12, 2022

    My SunPower sales rep provided me with the education and information to make the best decision with no pressure. With top rated solar panels and a highly experienced installation team, it was easy for me to choose SunPower. It is satisfying to be able to use clean solar energy, send my excess clean solar energy to the grid, and save money all at once. The SunPower app makes it easy to track just how well my system works, and it has been trouble free. The customer service and tech support is top notch!

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    Response from SunPower

    Alan, we appreciate the review and feedback. It is great to read how happy you are with your system and app. Thank you for helping us change the way our world is powered!

    Verified purchase
    Customer ServiceContract & TermsTech

    Reviewed May 12, 2022

    I averaged my rating! 5 for product, 0 for support. I like the way the system is set up. Multiple inverters so you don't have a single point failure. Great warranty. Authorized installers are very competent. One company/manufacturer to deal with (more on this later.) For the first 9 months the system didn't work, but you pay for the system from day 1. Call SunPower they say installer problem. Installer checks system. Calls SunPower who reprograms the system and says wait a week. This reoccurred again and again for 8 months without improvement.

    I went to the installer's office and made them call SunPower and work out a solution for why my system wasn't working. Within a month SunPower did another reprogramming which finally worked (Note: Caution below). I asked SunPower to reimburse me for the PG&E electric service I had to purchase during the 9 months during which I was also paying SunPower for solar power. I got bounced from one customer service agent to another to another, etc. After 6 months they offered me one-fifth of the expenses I had incurred.

    The contract has an Arbitration Clause. I have filed to arbitrate, and they refuse to arbitrate or even acknowledge that the claim has been filed. In short there is no customer service and no arbitration. I'm stuck! Caution: They can program your system in or out of existence - SunPower has total control throughout your system's life. This reminds me so much of the Great Benefits Company in John Grisham's novel The Rainmaker.

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    Verified purchase

    Reviewed May 12, 2022

    I got an email giving an incentive through AAA to get a discount on SunPower. The first steps with them were great. I had a salesperson who helped to price out how much it would cost and how much we would save. This person helped make the process of owning solar panels something that was feasible financially. It’s already saving us money because we took out a loan in order to get the solar panels. Now that it's getting to be summer, our monthly payments are less than they were last year. SunPower was able to estimate that from the beginning, which made the decision to go through with it relatively easy.

    There were a couple of hiccups but nothing major and this was dealt with. This had to do with the permitting and setting up most of the stuff on the back end so that I didn't have to be involved in the minutiae of getting all of the things with the utility and the local government. I found that that was really helpful. Now that it's done, it's such a no-brainer to get solar panels because it is thought of as an environmental thing. Also if you have the right roof and the right setup, it saves money.

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    Response from SunPower

    We sincerely appreciate the feedback and couldn't be happier with this glowing review. It's a true delight to hear of your savings! We pride ourselves on our customer service, and see your experience has been no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

    Verified purchase
    Financing

    Reviewed May 11, 2022

    When we first got solar, our bill was $11 and something a month. Even though we're still trying to conserve power and not be crazy, it was nice to know that we knew we had a monthly bill consistent so we could help with budgeting and financing. The government's penalizing people who own solar though. So, we've seen our monthly bill go from $11 to $38 just because we don't use enough energy from the grid. SunPower's app is pretty easy to use. I don't use it very often because it pretty much does what it's supposed to do. You just check and it'll tell you how many kilowatt hours you're producing, consuming, and if you're using the grid or not, and then you could check for the month. You can check for the year, too.

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    Response from SunPower

    We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & Setup

    Reviewed May 8, 2022

    I had a great experience with SunPower from beginning to end. I had a good guy come out and explained everything to me. He was really good and laid everything out very clearly. The installation went very smoothly and my system is running perfectly. I haven’t gotten a bill since then, but I've been noticing they have an app that lets me track my usage. I've been exporting a lot of power to the grid. So, I'm excited about my first bill.

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    Response from SunPower

    We can't wait to hear about your savings! It's delightful that you have had a splendid SunPower experience from beginning to end. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

    Verified purchase

    Reviewed May 7, 2022

    I like SunPower. If I can just fully understand it. My son and I, we're having problems understanding it. The seller did an outstanding job. I've had my panels for two months and I have noticed my electric bill has been somewhat less. But we haven't fully understood what we received. I have $500 in there and we haven't figured out how to convert it to our checking account.

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    Response from SunPower

    Thank you for sharing your SunPower experience. We apologize for any inconvenience and would be happy to help look into this on your behalf. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance.

    Customer Service

    Reviewed May 6, 2022

    Please do your research before hiring Sunpower to install panels on your roof. There is very little communication. The process started in December and we are in May and they just got them working. I’ve taken off of work 3 times for them to not show. They charged me for 2 months of having the panels even though they were not turned on. Nobody responds, even the escalation team. There is plenty of competition out there, do not use this company!!!

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    Response from SunPower

    We apologize for not meeting your expectations. We have updated your case and followed up with your Executive Support Specialist to alert them of your experience. Please expect them to reach out soon, directly.

    Verified purchase
    Installation & Setup

    Reviewed May 6, 2022

    Enrolling with SunPower was very good and I didn’t have to do anything once it started. It was the same thing with the installation. They just told me that they were gonna come on this day to install and how long it was gonna take. I asked if I had to do anything and they said no. I've been satisfied with going solar up to this point. SunPower did a good job. It’s not always necessary how much it costs for the installation. People have to consider the service they provide afterwards a lot more.

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    Response from SunPower

    We are thrilled to hear your SunPower installation experience was seamless! Don't hesitate to reach out in the future with any questions or concerns. We sincerely appreciate the feedback, and thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & Setup

    Reviewed May 5, 2022

    Eugene, the rep, was very informative and straightforward. The installation was great though it took a while because of being a townhome. So, we have an HOA that has to open up the main meter. It's different than a house where everything is in your own personal stuff. So, SunPower had to make an appointment for that. And every time they needed the inspector to come, they would have to make an appointment with HOA to open the meter box again. It was a little more challenging. The panels were installed in early January and then, it was there for a month. The planets aligned in February and the thing got going. I just paid $20 for my gas bill the other day. So, it was better than 280 that I was paying every month.

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    Response from SunPower

    We are so pleased to hear that you are saving money and enjoying clean energy. Please reach out to us with any questions or concerns in the future. We'd be more than happy to assist you. Thank you for taking the time to post a review.

    Verified purchase
    Installation & SetupTechPriceFinancing

    Reviewed May 4, 2022

    I had solar at a prior home and the home that I bought was a new construction with Shea Homes. I purchased a 5-kilowatt system with the home and it was a SunPower system. When I moved in, it was all hooked up and I found out based on some improvements that I had made, that the 5 kilowatts weren’t covering all my energy needs. So, I added another 4 kilowatts. And because I wanted to make sure that the system was compatible, I only worked with solar contractors that used the SunPower product. The sales rep was great, very knowledgeable and respectful of our time. His presentation made the decision easy and SunPower’s price was competitive. The financing that they offered through a local credit union helped us make the decision to move forward with the expense.

    The installers, Mulholland Electric, were good. They came out, got on it and finished it quickly. There was one little hiccup though. And I'm not sure whether it was theirs or on SunPower’s end. I made it clear when I signed the contract that when I get the reporting data through the SunPower app, I didn't want to have to monitor a 5-kilowatt system and the new 4-kilowatt system. I wanted the data to be reported as if it was one 9-kilowatt system. They had to install a second inverter so there was a little bit of complication with trying to get the two systems to report as one. And it seemed as though that went back to SunPower corporate. It took a little bit more effort on my part to make that happen than I would have liked but it finally got worked out.

    I'm not a big fan of the SunPower app. It's not very user-friendly in terms of graphing and the way that it graphically presents the information. I can figure it out but it's not as simple as it should be. I had a prior SunPower app with the first system, which was easier and better to interact with than the current one. But I'm also not somebody who sits there and logs into my app every day. I have friends that show their solar generating capabilities on their phones as if it's their grandkid’s pictures. Instead of working, just watching the kilowatts app. I don't do that. So, it's not a big issue.

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    Response from SunPower

    We appreciate your sharing your SunPower experience. Your feedback is essential to us in improving our services. Here at SunPower, we stand behind our product and customer service. We are always here to listen and assist and just a call, message, or email away. Thank you again for helping us change the way our world is powered.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed May 3, 2022

    Once we found out about SunPower being behind RENOVA, we researched it and found how long they've been in business, and then all the parts they use for a system were SunPower, and we liked that, which was also why we went with RENOVA and SunPower. Everything was wonderful. It was fabulous the whole way through. SunPower was right on it and they were in touch. The worst part was waiting. Once we got approved, RENOVA was backed up because so many people are going solar. So, we had to wait four months for it to be installed. But once they put it in, they only took less than a week to install. I have the app on my phone and we can check to see how much solar power we're generating. I feel pleased to get it because Edison is going up and up and this is a good move for us.

    I have called about the loan and then, I called about the final paperwork. And whenever I've had to call SunPower, they were super nice people. They were very courteous, helpful, answered everything and got it straightened out right away. The other day, our internet provider changed our router so we had to change the Wi-Fi code and had a little trouble with that. I called SunPower and the guy walked us right through it and then, he told us he would monitor all weekend just to make sure that it stayed going, and it did. Our salesman was the same way because I could still call him if I have issues. SunPower is a great company and I'm happy with them. I love them. I recommended my neighbor and she's going with them now, too.

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    Response from SunPower

    What an excellent review! We are so happy to hear of your savings and satisfaction with our products. Thanks for helping us change how our world is powered! We appreciate you recommending your neighbor, and we hope you don't forget that you can earn cash for referrals through the Share SunPower program. Here is a link: http://ow.ly/gWX650FfkQW

    Verified purchase
    Customer ServiceInstallation & SetupContract & TermsPrice

    Reviewed May 2, 2022

    James, my salesman, was great. If I had any questions, he was right there to answer them for me. The installation went smooth and fast. They had all the panels up within a day. In one way, the SunPower system is good because in the summertime, I end up with credits every month. The only thing that I didn't care for and still don't like is that when my year came up with the electric company, the electric company tried to change the terms on me if I had overages. Everyone I went to after the first-year contract was up does the same thing. They change it up to where if you are overproducing, they're not going to reimburse you.

    For instance, last July, I had produced 2,300 kilowatt hours. I only used 800 so I had 1,500 overage. With the new plan that they tried to get me to go with, they would reimburse me up to my usage. So, if I produce 2,300 again this July and only use 800, they’ll reimburse me for 800 of it then still use the other 1,500 for free. That’s crazy. Why would anybody do that? I got 43 panels for a reason. I felt as if that could have been explained to me before I decided to do 20-year investment for $50,000. These energy companies are gonna make it to where I’m gonna end up paying a light bill in the wintertime and pay for the panels. That's not what I'm supposed to be doing. I'm supposed to be building up everything in the summertime so I don't have any kind of bill in the winter. That was the ultimate idea.

    The way they explained it to me was that I'd get 100%. The first company that they sent me to charge 14.9 cents then they reimburse me 14.9 cents per kilowatt hour. The best I could find out there is they’ll charge me 14.9, and pay me 9.4 up to a limit. But I still have to keep on paying. I wouldn’t have done the panels if I'd had known that.

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    Response from SunPower

    It's delightful that James provided a positive experience, and we're so pleased that you've been enjoying your SunPower system. We apologize that you have had a negative experience with the electric company and sincerely appreciate your feedback. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

    Verified purchase
    Tech

    Reviewed May 1, 2022

    SunPower's reps were very good. Also, we are very satisfied with the installers. They were very fast and professional.

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    SunPower
    Response from SunPower

    It's delightful that you experienced a fast and professional installation. We sincerely appreciate the feedback, and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

    Verified purchase

    Reviewed April 30, 2022

    I've been very satisfied. Going solar has given me a credit on my Edison bill for the last year. Their team was also very professional. I had one issue regarding the programming of the panel and it was resolved over the course of a couple of weeks.

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    Response from SunPower

    Hi Vernon, thanks for the positive review. We are delighted to see you happy with the service you received from our team. Please let us know if there is anything we can assist with down the line. Our team is always ready to help. Thanks again!

    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed April 29, 2022

    After I interviewed close to 10 different companies, I both liked the people from SunPower who came to present their product, and I liked the product. I also liked SunPower's history of length in business, and their reviews online. They provided me with direct phone numbers of the installer, their cell phone numbers, if I have a problem. And the communication has been great. Also, the installation was efficient. The installer was knowledgeable. And not only did he instruct me as to who would put things up, they did everything completely and neatly. I'm already seeing a tremendous reduction in my bill. SunPower is a quality company that stands behind their product.

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    Response from SunPower

    We are delighted to have earned your glowing recommendation and appreciate the positive feedback. It's always a pleasure to provide our customers with the best service possible. We are glad to hear that the installation was efficient and executed neatly. Please reach out to us in the future if there is a need we can assist. Please reach out any time you have a question in the future. Thank you for helping us change the way our world is powered!

    Verified purchase

    Reviewed April 28, 2022

    Working with SunPower's reps was great. I already had solar and I was replacing it, and the whole thing has been replaced with SunPower.

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    Response from SunPower

    Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

    Verified purchase

    Reviewed April 27, 2022

    The sales rep from SunPower was professional. Everything seems to go fine with SunPower.

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    Response from SunPower

    It's delightful that you experienced professional service! Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

    Verified purchase
    Customer ServiceTech

    Reviewed April 26, 2022

    Through the process, SunPower was pretty good at communicating. Once everything was done, they were able to explain how it works. The installers had a little mishap, but they were able to fix it. They broke a few shingles and some of our pool equipment, but in the end, they were able to replace and fix it. SunPower is reliable. They have good communication and overall good customer service.

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    SunPower
    Response from SunPower

    Hi Claudia, thanks for taking the time to post a review. We are sorry to hear that there were some issues during the installation but it was resolved smoothly. Please feel free to contact us if there is a concern or a question we can take care of in the future. Thanks again!

    Verified purchase
    Tech

    Reviewed April 23, 2022

    First and foremost is to help fight climate change and then high electricity rates. The Sunpower staff have been great to work with from start to finish! The sales rep was on time and extremely knowledgeable. His plan was well designed for what we wanted. The installers were quick and courteous.

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    SunPower
    Response from SunPower

    Hi Maurienne, thanks for the glowing review. We are delighted to hear about the wonderful experience you had with all our team members through the buying process. Please feel free to reach out if there is anything we can assist with in the future.

    Verified purchase
    Installation & Setup

    Reviewed April 23, 2022

    The SunPower representative was very detailed and he made sure that I understood it. Every step, he answered all my questions and he walked me through the whole process -- how it works and what to expect. Also, he did the whole breakdown and he had his whole spreadsheet with all different PowerPoints to explain the details. I was so happy to know that he was my rep and I've recommended customers to him. Then, my installation was before the holiday and it was quick. They said it would be three days but it was done in a day. That was amazing. Then, after installation and inspection from our building department, I saw a difference in my bill right away. It took effect the next billing cycle and my bill was $20. It was easy and fast and I'm a very happy customer.

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    Response from SunPower

    Hi Lorna, thank you for taking the time out to give detailed feedback on your experience. It brought us a lot of joy to hear about how amazing your whole experience was from the start. Please keep us updated on your system and if there is anything we can do for you in the future.

    Verified purchase
    Price

    Reviewed April 22, 2022

    The price and the salesperson from SunPower made sense, which made me decide to enroll with them. I’m very satisfied with going solar.

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    Response from SunPower

    We are glad to have you part of the SunPower family. Sandy. Thank you for taking the time to leave a review for us it helps us out a lot. Feel free to reach out if there is a need we can address sometime in the future.

    Verified purchase

    Reviewed April 21, 2022

    SunPower provided the equipment and used a contractor in Dallas that they're connected with. I worked with a company called Freedom Solar. They were very helpful and did a good job. I had an issue with the neighbor and they worked with me to resolve the issue.

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    Response from SunPower

    Hi Emilio, thanks for taking the time out to provide us with wonderful feedback. We are delighted to see that your experience with one of our most trusted dealers in Texas went great and they were able to resolve the issue. If there is a need we can address later down the road, please reach out to us. We'd more than happy to help.

    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed April 20, 2022

    The sales process was relatively easy. From the very first time we made contact and made a decision, it was a matter of weeks. And then, installation was within the timeframe we needed. It was all good. We're very satisfied with SunPower.

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    Response from SunPower

    Hi Eugene, that is great to hear. We are so glad to hear that you enjoyed the sales process and no hiccups occurred. Please don't hesitate to reach out for any concerns or questions you may have later down the line. Thanks for taking the time out of your day to provide us with great feedback.

    Verified purchase
    Installation & SetupBattery

    Reviewed April 19, 2022

    The rep from SunPower was very informative, personable, polite and honest. The installation was quick though I wish I would have got battery backup at the same time. If I had one, I probably would be using my battery system at night and solar during the day. Still, I have no power bill. It’s just the service charge. So, it’s good.

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    Response from SunPower

    Hi Tyson, thanks for the glowing review it helps us out a lot. We are pleased to have you part of the SunPower family. We have the best rep team out there it's great to see that you had a flawless experience with them. Let us know if there is something we can take care of later down the road. Thanks again!

    Verified purchase
    Installation & SetupPrice

    Reviewed April 18, 2022

    SunPower presented me with a good timeline, a reasonable cost, and a top quality product. The rep was great. He would admit if he didn't know, and would get back to me within 24 hours. Also, I liked the installation crew. They were quick and clean. The staff that they had working on the electric panel was hilarious. He was from New York, and I liked Peter’s work because I'm here in San Antonio and I said, “It’s really beautiful.” He said, “We like to call it sexy.” His wiring was a work of art. The coils were perfect. You open up the box and you go, “Wow!” It was stunning. He was training someone else. New York expletives for a job well done.

    It started to create power in January. My electric bill is pushed over to a net provider. So, I had a switch company. That has helped tremendously. And what's fascinating is that there's no disruption of service whether I'm going to the solar panels or getting energy from the grid. It's seamless. It's everything I hoped it would be. The timeline, in a perfect world, would have been faster, but everybody was trying to get in on it. It was at the end of the year, so I totally get it. They did a good job. I have recommended them to other people.

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    Response from SunPower

    Thank you for sharing your customer experience with us! It's delightful to hear that the installation process was quick and clean. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. It's bliss seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

    Verified purchase
    Price

    Reviewed April 17, 2022

    I liked SunPower's pricing and the guarantees that they were willing to discuss as far as power output. I've already received one bill that had a partial month using this. And I could already see where I'm producing power. I got $50 back off on that bill for just the partial month.

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    Response from SunPower

    We are so glad to have met your standards and to be able to help support your energy goals. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you so much for choosing SunPower and helping us change the way the world is powered.

    Verified purchase
    Installation & SetupTech

    Reviewed April 16, 2022

    SunPower was the one who gave me a competitive rate with a unified warranty. So, I liked the way the deal was packaged. SunPower as a company and the local installers here, SAVKAT, have done a very good job in keeping up with the requirements and answering some of the questions that I had during the course of the process. They took care of everything right from the initial evaluation, project documents, and from permitting. The installation took one day and it was perfectly done. I've been offloading to the grid as much as possible. So, it has been a good transition so far.

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    Response from SunPower

    It's delightful to see your satisfaction with the installation process. We hope you reach out any time you have a question in the future. Thank you for helping us change the way our world is powered!

    Verified purchase
    Savings

    Reviewed April 15, 2022

    The experience has been good, so far. I like the obvious savings in payments and being off the grid in some sense. The money is saved because I'm off grid and I have an EV that I use to charge with SunPower. That makes me more comfortable as well for charging my car.

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    Response from SunPower

    What a wonderful review! We are so happy to hear of your savings and satisfaction with our products. We are always here to listen and assist and just a call, message, or email away. Thanks for helping us change how our world is powered!

    Verified purchase
    Tech

    Reviewed April 14, 2022

    The installers came, put the system in, it worked, and they were done. It was very simple. We've had one complete billing cycle since they installed the system and we got a $130 credit on our power bill instead of a $130 bill this last month.

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    Response from SunPower

    We are delighted to hear of your savings. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

    Verified purchase

    Reviewed April 13, 2022

    Enrolling with SunPower was pretty smooth. It was a little overwhelming at first, but there was a lot of check-ins as far as the SunPower team is concerned. They do pretty much all of the work. So, that was good. The crew that came out was great. They were friendly and they got the job done. It was a very big job. It took a little more than a day.

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    Response from SunPower

    We appreciate the feedback, Sarah. It is great to read you are satisfied with the service our team has provided you, and hope you reach out anytime you have a question in the future. Thank you for helping us change the way our world is powered!

    Verified purchase
    Maintenance

    Reviewed April 12, 2022

    I love SunPower. I got a better feeling from the salesperson and good feedback from referrals. Also, the system is maintenance free. 100% of my electric has been paid for, which is great. I tell everyone I meet it's the greatest thing I ever did.

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    Response from SunPower

    Edward, we are happy to read your expectations have been met or exceeded with every SunPower experience. We appreciate the recommendations and thank you for helping us change the way our world is powered!

    Verified purchase

    Reviewed April 11, 2022

    The crew from SunPower was great. The output is as projected. So, we're realizing cost savings.

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    Response from SunPower

    We're delighted to read the system has met your expectations and that you are enjoying your solar savings, Steven. Thank you for helping us change the way our world is powered!

    Verified purchase

    Reviewed April 8, 2022

    We had 17 Solar Panels and a Tesla PowerWall2. We still had big electric bills and that makes no sense here on Maui where our energy comes from oil. So to improve our home, community and overall environment, we contacted Rising Sun, LLC for a quote to add enough solar panels and an additional PowerWall to reduce our impact as completely as possible. Result we added and additional 16 Sunpower 360 Solar panels, Solar Edge Inverter (to load share with the total 33 panels) and an additional Tesla PowerWall2. I'm sure, we have the right-sized system now for our energy needs. Thanks to a great team at Rising Sun.

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    Response from SunPower

    Richard, we appreciate your feedback and it is great to see we can help you with your solar goals. Thank you for helping us change the way our world is powered!

    Verified purchase
    Contract & Terms

    Reviewed April 8, 2022

    I chose SunPower to save money on my electric bill. My good friend had good luck with SunPower. They provided fast, professional service. I had some contract issues that were taken care of promptly making this experience stress free. I am also glad to do my part in preserving the ecology of my country for my grand children.

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    Response from SunPower

    It is wonderful to read your satisfaction with our company, Paul. We're delighted your friend recommended us and that we were able to deliver you both exceptional service. Thank you for helping us change the way our world is powered!

    Verified purchase

    Reviewed April 8, 2022

    Aloha, Here in Hawaii, we have one of the highest electrical rates in the nation. Besides saving $400 to $500 a month on our electricity bills, it feels so good to know my house is powered by the sun. Like a miracle!!

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    Response from SunPower

    Nothing cracks a smile quite like a low utility bill. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & Setup

    Reviewed April 8, 2022

    Save money, help the environment, still conserve, two months No PGE bill. The system is surpassing our projections each month. We recommend the Sun Power panels and app. Easy to understand and monitor. Two of our friends have have had their systems installed and are very pleased.

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    Response from SunPower

    Thank you for sharing your SunPower success story! We strive to give our customers the best-in-class service and products. It's delightful that you have been enjoying your SunPower panels, saving, and the ability to monitor your system with the MySunPower app. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

    Verified purchase

    Reviewed April 7, 2022

    I have existing Mitsubishi Panels but after talking to Julian from RevoluSun decided to get SunPower Panels to supplement electrical output. They seem to functioning great! The output is better than the Mitsubishi Panels. So far very pleased! Also upgraded my microinverters

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    Response from SunPower

    Eric, glad to see you are enjoying your new panels and microinverters. We appreciate the feedback. Thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & SetupTech

    Reviewed April 7, 2022

    We went solar to save money and to protect the environment -- at least I HOPE it will. We originally installed 22 panels and were doing fine until COVID when my daughter and her baby moved in. Our NEM went up, so we just added 8 more panels and should break even. The installers and SunPower administrators were easy to work with and showed up for work when they said they would.

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    Response from SunPower

    We appreciate the feedback and are happy to read you are enjoying your system, Ron. Thank you for helping us change the way our world is powered!

    Verified purchase
    Savings

    Reviewed April 7, 2022

    We research several companies and were impressed that Sun Power manufactures their own solar panels. Plus they had great reviews. We have only had the system active for 2 months, but already see the savings. We even recommended the company to our neighbors.

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    Response from SunPower

    Glad to read you are enjoying your savings, Rosalie. We appreciate the recommendation and would like to thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & SetupOnline & App

    Reviewed April 7, 2022

    We decided to go solar when the price finally came down to what I felt was reasonable (had a quote about 10 years ago) and when our PG&E bills kept going up.

    The salesperson was very knowledgeable, helpful and no pressure. The installation was flawless except for having to wait due to backlog of customer installs. The app is great for monitoring. I didn't like the credit company SunPower recommended and would not use them again. The solar credits on my taxes worked great.

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    Response from SunPower

    Kelly, we are delighted to read your experience has met your expectations and sincerely appreciate your feedback. Thank you for helping us change the way our world is powered!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed April 2, 2022

    After doing the research, we really believed in the product itself. It seemed to be the better deal. It wasn't the cheapest, but it wasn't so far off that it wasn't good. Mike was really great about answering questions. I love Mike, but after the sale, the level of customer service kind of degraded a little bit. They did a decent installation job. But I would have liked a little more time for them to talk through with us what we're doing, how it's managed, and what do we do when we call and it's broken. Other than that, I'm okay because I've got numbers and contacts that will be able to help if we need it. We've received some energy from the solar panels, so that reduces my bill overall. But to be comparable to what we were paying, it's got to reduce it a little more than it is right now.

    I thought there would be a little more help with setting up the billing. SunPower did end up giving us some recommendations, and we ended up going with Rhythm on that. SunPower could also be a little more proactive with getting us the information for our taxes, considering that we're new to solar. It's not SunPower's responsibility for what's happening with the service providers, as far as the energy companies, but there should be part of the process. SunPower could develop a way to better educate their customers for after the panels are up. They need to give their customers information about what are the things they want to look for to benefit it. They could do a general glossary of terms in explaining the terms.

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    Response from SunPower

    Thank you for sharing your SunPower experience. We are so happy to hear that you are saving money and receiving clean energy. Please reach out to us with any questions or concerns in the future. We'd be more than happy to assist you. Thank you for helping us change how the world is powered.

    Verified purchase

    Reviewed April 1, 2022

    SunPower is all inclusive and that made a big difference to me. It's not piecemealed. You don't have to contact somebody else if there's a problem with the installment, etc. It's not as cost-effective yet as I have expected though. Also, I can go online and check the activity but every time I try to get into that system, and I've contacted them about that, it won't let me do it. I don't have access to the monitoring part of it. But for the most part, it's fine.

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    Response from SunPower

    Thank you for sharing your experience. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We sincerely appreciate your feedback and look forward to speaking with you.

    Verified purchase
    Installation & SetupPriceOnline & AppSavingsFinancing

    Reviewed March 31, 2022

    When I called the SunPower and was interested to know where the cost would fall in the range compared to the other products that I evaluated, they came out competitive which was surprising. In fact, it was quite a bit cheaper than the previous bid I had gotten partly because the efficiencies are so high and the quality that the other product quoted would require more panels, which increased the cost.

    The sales rep was fantastic. He talked to me about all the details that I needed to know. I really appreciated that he was honest and not salesy, like in a used car salesman kind of way, but more, "It's a great product. Let me tell you about it. Here's what you expect. Here's why it's a good product." For the price, it's a great product. They also worked with me through the rebates and the incentives they provided. They pointed me to the forms that I needed for the taxes. They really worked hard.

    There were two things that we were working through. One of them was trying to get the installation done in the previous calendar year so I could apply for the rebates this year. Otherwise, if I had done the installation in January, I'd have to carry more of the debt to finance the cost of the install until the following year. They did the installation in a timely manner. They were able to pull it in and worked a little bit extra because it was right after the holidays. They tried to do mine and several others to try to get it in before the calendar year was over.

    The other thing that we were working through was the cost. It didn't change. There wasn't any negotiation to coming down on cost. They were very honest that we tried to set things at a low cost. But it was the financing of it because it requires out-of-pocket expense. Very few people, myself included, have that sort of cash just lying around. But the sales rep was very good to help me understand what it meant if you were to finance through the solar power company or through someone else or if you were to put it on a credit card, to help me work through what would be the right option and the least costly for me and offering suggestions for me to consider rather than pushing me into a product, where I finance through them and they get the high profits off of the interests. I was able to come up with a financing solution that worked well for my family and didn't really cost much money at all to do the financing.

    I've been able to read it through the app and I am net positive for the year as far as what's generated. The kids love to look at it. They try to monitor the power usage and it's been quite fun. I've only gotten one bill so far where the solar has been on it, and with the net metering, it's saving money. In case it goes up, I feel comfortable with how the power is coming through the panels and supplying it to my house.

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    Response from SunPower

    Hi, we are overwhelmed with joy to see that you love your panels and monitoring. Thank you for sharing your experience. It's such a delight to know that you had a great experience with the sales team. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

    Customer ServiceSales & Marketing

    Reviewed March 31, 2022

    My sales consultant was extremely rude to me during our Zoom meeting. His name is Kevin **. Hopefully you do not have to deal with him as he was very unprofessional. He reminded me of a terrible used car salesman. One of his first lines of the sales call was "if you want the cheapest panel to hang up from this call right now". He then went on to say that Tesla panels are cheap junk. Out of curiosity, I asked how much are Tesla panels compared to SunPower? He said very rudely "I don't work for tesla".

    I explained that he brought them up and I was just looking for a comparison. He got aggravated with me and hung up on the call and never emailed me the information that I requested about pricing. So far I have listened to three different solar companies' pitches and Kevin's was by far the worst as he was unprofessional, arrogant, and argumentative. I also called customer support the lady on the line was hard to understand and not helpful at all. Overall I would rate SunPower a 0 out of 10.

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    Response from SunPower

    Hi Jason, thanks for bringing this to our attention. We are terribly sorry for the experience you had with the sales consultant. The team member should not have reacted in such an unprofessional manner you had every reason to ask questions and make comments. This is not the standard we carry ourselves at SunPower. The information you have provided has been passed on to the sales consultant manager for this issue to be addressed properly. Again, we apologize for the experience you had.

    Verified purchase
    Installation & SetupOnline & App

    Reviewed March 30, 2022

    SunPower was very thorough and took everything into consideration. There was an issue where they couldn’t install panels on our garage. They reconfigured their plan quickly and efficiently so that they could still go forward with the installation. They did a good job. I only had two real complaints and one has been resolved. The crew that installed our system wasn't as careful as they could have been around our plants and they trampled over them. When we first got the system there, my SunPower app and also online monitoring were terrible and wouldn't connect. They sent me reports at the end of the month but I couldn't check in to see what the system was producing. They've since rebooted or did something to their app where it works great now. on the whole, I'm very satisfied going solar.

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    Response from SunPower

    Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services, and we are delighted to see your satisfaction with going solar. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

    Verified purchase
    Tech

    Reviewed March 29, 2022

    My electrical panel was damaged and it was strongly recommended that I replace it. I figured I might as well do a solar upgrade for that part. SunPower was one of the four companies I researched five years ago before I put a new roof on and it was still one of the top three we were looking at. the installers were great and I've had my panels for a month and a half now. We had a great experience.

    Two falls ago, we had five power outages in the four months. We've had two windstorms since and there have been two power outages. The only way I can tell there’s been power out is when I see the stove light blinking. The stove would go off and yet I don't see any reduction. I work from home and I use a medical device to sleep. I have to have consistent power for those parts. With our solar system in place, we haven't noticed any difference. Everything's been fine.

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    Response from SunPower

    Thank you for sharing your wonderful experience. It's a delight to see your satisfaction with your SunPower system. We sincerely appreciate your feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered!

    Customer ServiceInstallation & Setup

    Reviewed March 25, 2022

    We recently got solar system from this company from builder because it was only company builder works with. Solar activation still not done, multiple call to customer service is of no help, they would not even schedule a call after 12 days. Every time we call was told that it takes 24-48 hours to schedule a call and someone will call but we never get call. Stay away from this company if you can, we did not have choice unfortunately. Zero Star

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    Response from SunPower

    Hi Salil, a case has been created on 03/26/22 regarding your matter. I can assure you that someone will contact you from our Executive Support Team for further assistance. We appreciate your patience throughout this process and look forward to speaking with you.

    Verified purchase
    Customer ServiceInstallation & SetupOnline & App

    Reviewed March 25, 2022

    The SunPower sales rep was wonderful. The installation team was awful. They have no communication skills with anybody. I was told it was gonna be done in two days, and it took them two months. The guy thought we had to get approval from the city for something, but in our county, we didn't need it. Then they just had to keep rescheduling because they would leave and things weren't done. I'd complain and they'd have to reschedule for two weeks later. As far as the app, it kept telling us that it wasn't online. So I called, and the rep said, "Okay." The next day, she emailed and said it's been fixed. I checked the app again, but it's not fixed. Finally, after three weeks, somebody at SunPower got it fixed.

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    Response from SunPower

    Brenda, we completely understand your frustrations and want to restore your faith in your dealer and SunPower. While we are happy your issues are now resolved, we do not take your feedback lightly and have forwarded it to our senior team for evaluation and review. Let us know if there is anything more we can do by sending us a private message. Thank you for helping us change the way our world is powered.

    Verified purchase

    Reviewed March 16, 2022

    Enrolling with them was good. It took a little longer than what was expected but that was with city permitting. Now, I'm over producing like I wanted so I don't have to pay Edison. I use the app to see what I produce for the day. But the Edison website shows how much I overproduced from day to day. Also, their site can show me what my credits are so that's what I look at. Use SunPower. 20 years from now, they'll still be producing a good amount of the power which is what I like.

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    Response from SunPower

    Hi, we are so appreciative of your excellent feedback and to read your SunPower success story! Your feedback is essential to us in improving our services. It's terrific to hear that you have enjoyed monitoring the system's production on your mySunPower app. We strive to give our customers the best-in-class service and products. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

    Verified purchase
    Price

    Reviewed March 15, 2022

    One of the main reasons was environmental and also cost. I am able to generate clean energy to consume and send back to the grid. This is my way of helping the environment. Sunpower product are made here in the USA helping in many ways the local economy.

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    Response from SunPower

    We are so delighted to see you're enjoying cleaner, better energy with your SunPower system. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

    Verified purchase
    Installation & SetupTechPrice

    Reviewed March 15, 2022

    Our electricity provider is San Diego Gas & Electric which is the most expensive electricity provider in the country. At current rates our payoff for the cost of solar after the tax credit is 7-8 years. (They have increased prices since our installation.) Everyone at Sunpower by Précis were wonderful to work with from sales person, to the office staff and the installers.

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    Response from SunPower

    Hi, it's fantastic to hear your success story! We are so proud to hear how happy you are with your system and that your installation experience was wonderful. Congratulations on your new SunPower system, and thank you for helping us change the way our world is powered!

    Reviewed March 14, 2022

    Sun Power took 1 month to get permission to operate from utility company. After this delay took 1 more week to start generating. I spend multiple days switching on/off breakers. 7 days so far. Still paying my utility bill. God knows when will it activate. Bad service.

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    Response from SunPower

    Hi Sarang, we appreciate the feedback. We are truly sorry to hear that the service you received has not met your expectations. I was able to locate your account in our system your active case has been escalated to our executive support team to provide you with the best possible assistance. We appreciate your patience throughout this process.

    Verified purchase
    Installation & SetupTechSavings

    Reviewed March 13, 2022

    To save money & environment - neighbor has it and really liked what he was saving money wise. Permits take a really long time. Installers very professional. Salesperson very friendly and professional also. However in winter with snow there is no savings - need to add a trickle charge to help melt snow so that they can work.

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    Response from SunPower

    Hi Penny, we truly appreciate you providing us with amazing feedback. It is nice to see that both you and your neighbors are enjoying the solar panels. We understand that the snow climate can impact the panels' production it is nice to hear some great feedback on ways to improve on that. If something comes up down the line, please give us a call. Our team would be more than happy to help you.

    Verified purchase
    Installation & Setup

    Reviewed March 13, 2022

    I'm the president of the HOA where I live. The installation team I've had is one that I recommend. The people were very professional. I've had SunPower installed on 40 houses and not one of them had one issue related to installation, like them not coming back to fix something. If anything, they've been overly responsive. The team set up something a few weeks afterward just to make sure people had no problems after the installation. They also scheduled a review after one year so they can follow up. It's been exceptional in the sense of how the crew has been doing it. When we said that we were going to deal with them and put out something on our website saying, “People can choose whatever they want. We've had the best experience with this group.” it really motivated a lot of people to go in that direction.

    We asked our homeowners to send something to our management company about anything they've had so that we can give that feedback to the people we've been dealing with. Out of the 55 homes or so that the installation team has done, they've had two issues with connectivity to the monitoring system which were fixed within 48 hours.

    The only negative thing that we've had is that there have been so many outages from SunPower when it came to their database maintenance when you go into the actual app. Our biggest complaint is around the monitoring and our owners being able to see what they're producing and what they're using. You go out and you find out that you can't see your usage because there's something that's wrong with the data, and SunPower is trying to fix it.

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    Response from SunPower

    Hi Anthony, thank you for taking the time out to leave this amazing review. It is exciting to hear how great your experience has been for you and the community with us. It is pleasure to serve y'all. At SunPower, we strive always to provide the best for our customers whether it is through our products or services. If there is something you need from us ever, please feel free to contact us. Thanks again!

    Verified purchase
    Price

    Reviewed March 12, 2022

    To use the sunlight, give back into grid, be a part of solution. If hold prices down helps everyone, and saving is great too! Mark ** is excellent, helpful, informative, and Timely....He responds with lightning speed, Truly. Also, construction team was excellent, paint and stucco repair at new electrical box can’t even know anyone did a thing. Inside garage immaculate. Kudos all around for first class Professionalism!!!

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    Response from SunPower

    Hi Vincent, thank you for the very kind words. We are so happy to see you thrilled by the service you received from Mark and everyone else on the team that helped you complete this project. Please let us know if there is anything that we can help with in the future.

    Verified purchase
    Installation & SetupTech

    Reviewed March 12, 2022

    Help the environment and save money were the factors that led to my decision. The system is performing as promised and the installers were great. The installation was done on time and professionally and the guys were courteous. We could not have had a better experience.

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    Response from SunPower

    Hi Robert, you made a wonderful choice to go with solar and SunPower, which is leading the industry in that section. We are glad to see that the installation process went smoothly. It is great to see that the system is meeting your expectations so far. Please reach if you ever have a question or a concern that we can help with. Thanks!

    Verified purchase

    Reviewed March 12, 2022

    Wanted to reduce electric bill and help environment. Had a solar system at previous home and wanted one at new house. Whole experience with Freedom Solar was painless and was completed on time and professionally. Would recommend Freedom Solar to anyone wanting a solar system.

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    SunPower
    Response from SunPower

    Hi Jackie, thanks for being part of SunPower and helping us create a more sustainable world to live in. We appreciate you taking the time out to leave such a glowing review. We hope you enjoy your new system and the benefits that come along with it. If there is a need that we can take care of in the future, please contact us. Thanks again!

    Verified purchase
    Installation & Setup

    Reviewed March 12, 2022

    From the salesman who came and presented all the information about solar and the people who installed it, everything was clean, neat, thorough and accurate. We were impressed with the presentation overall. Things worked well and we're extremely happy.

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    Response from SunPower

    We sincerely appreciate the excellent review. We’re so happy to see that you had a stellar experience during the sales and installation process. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

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    Price

    Reviewed March 11, 2022

    The way that they sold the system was as turnkey, which was exactly that. They did all of the permits and they hooked everything up. They gave me explanation of everything that they did every time they were here. So it was very straightforward. It's worth its weight in gold. The electric bill went down by $60 to $70, which matches exactly what Freedom Solar quoted. Freedom connected my solar panels to my wireless device and they gave me an application where I can connect to and keep track of the production and the input and output. SunPower should keep doing an excellent job in providing the application that gives users the input and output of the electricity that is being generated by the solar panels. It's simple to use as well.

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    Response from SunPower

    Thank you for the kind review and feedback. We are so happy to hear of your savings and satisfaction with our products. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thanks for helping us change how our world is powered!

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    Installation & Setup

    Reviewed March 10, 2022

    We noticed lower energy bills and we really liked the monitoring. When we had our panels installed, one of them wasn't registering and they sent out somebody from the company to fix it.

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    Response from SunPower

    Catherine, it is great to read you are enjoying your panels and monitoring app. Thanks for sharing and for helping us change the way our world is powered!

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    Installation & SetupPrice

    Reviewed March 9, 2022

    They were all very professional. It took six weeks from the first quote to installation. The installation went well.

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    Response from SunPower

    We appreciate the feedback and review, Brian. Thank you for helping us change the way our world is powered!

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    Installation & Setup

    Reviewed March 8, 2022

    With SunPower, what stood out to me is the quality of the panels - how resilient they are against breakage and all that. Also, it holds the production for a long time and the production amount doesn't go down that much as opposed to the other ones. It was easy to get ahold of the agents and people who were involved in the process of making the purchase and the installation. During the pandemic, they didn't have enough staff so it took a little while to get it done but I understand. Since going solar, I've seen my bill go down and I can charge my car. I'm happy with my decision.

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    Response from SunPower

    Hi Ahmad, we are thrilled to see that you are loving the panels so far. It always gives us great joy to see our customers enjoy the wonderful benefits of the panels and how helpful there are to the environment. Let us if there is a need we can take care of later down the line. We appreciate the very kind words you had to say in your review.

    Verified purchase

    Reviewed March 7, 2022

    SunPower came in and did what they had to do. They were very attentive as far as the process. I've dealt with them in the past, and I was more than happy with their services. They were very easy to deal with. Everything worked out.

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    Response from SunPower

    We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

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    Customer ServiceInstallation & SetupTech

    Reviewed March 6, 2022

    We got 25 solar panels installed through SunPower, and we're over-producing. The lead guy who managed the project was the one we talked to and with him, things were very good. At the project manager level, the project was done okay but their communication could have been better. The installers were okay. It was just the city permit was delayed because the city was saying that the plans submitted were different than what was installed.

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    Response from SunPower

    Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services, and we hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

    Verified purchase

    Reviewed March 5, 2022

    We had already gone with SunPower and we're happy to return. We were happy with everybody that we did work with before. They put together a system for us, and it's a little undersized, but we knew they were guessing so we weren't unhappy with it. We reached back out to them and said we wanted an upgrade. We wanted to add some more panels, and we’re thinking about storage. We were producing our own energy for a while and our monitoring wasn't working for a while, which was a very simple solution that I should have thought of. The equivalent of turning it off and turning it back on again was the most obvious solution and it worked immediately. We're producing the amount of power that I'm expecting. It looks like we're gonna have no PG&E bill even after gas next year. The storage system is doing its job and offsetting most of our peak usage. So, we're really happy with it.

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    Response from SunPower

    Hi, it is terrific to hear your success story! We are so proud to hear how happy you are with your system and that you have expanded its depth and it continues to live up to your expectations. Congratulations on your savings, and thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & Setup

    Reviewed March 4, 2022

    I was a very early adopter of solar power, and at that time, the life of solar panels was only about 15 years. I had exhausted the life of my old solar panels. They weren't really working anymore. It was time to get new solar panels. I asked around and SunPower was highly recommended. So, I went ahead and worked with them. SunPower is an amazing company. I've never worked with a company as great as them. Their rep was super honest. As far as the installation, they were way ahead of schedule. They were super easy to work with. Everyone was really nice.

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    Response from SunPower

    We are so privileged to be able to read stories like yours. Thank you for the kind review and feedback. Here at SunPower, we stand behind our product and customer service. We are always here to listen and assist and just a call, message, or email away. Thank you again for helping us change the way our world is powered.

    Verified purchase
    Installation & Setup

    Reviewed March 3, 2022

    When I first got the system installed, there was an issue that I would not necessarily have known about. They proactively reached out to me, sent some people to resolve it, and I didn't have to do anything. They also credited me since my system was not generating what it should have been for that period of time when it was not functioning properly.

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    Response from SunPower

    Thank you for the fantastic feedback! It is nice to hear that you had a great experience with our customer service team, and they provided excellent support. We are glad that the issues you were having before are resolved now. If you have any concerns in the future, please reach out to us for help. Thank you!

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    Customer ServiceInstallation & SetupTechSales & Marketing

    Reviewed March 2, 2022

    I like the fact that they had their warranty combined with one company rather than spread over multiple companies. The installers were really good. They accomplished the job. But thay have a lot of room of improvement as far as communication. Also, I wasn't impressed with the sales rep. He was very pushy and not respectful of my feedback. But the solar is installed and it's working great. I'm completely happy with SunPower. If I install solar on my other house, I'm gonna use SunPower again.

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    Response from SunPower

    Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services, and we hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

    Verified purchase

    Reviewed March 1, 2022

    The whole process was easy. So far, so good.

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    Response from SunPower

    Your feedback is very appreciated, and it's a delight to see your satisfaction. Here at SunPower, we stand behind our product and customer service. Thank you so much for choosing SunPower and helping us change the way the world is powered.

    Verified purchase

    Reviewed Feb. 28, 2022

    They did as they said they would do it. They did it quickly. They were professional. The system came quickly. The service was much better than Tesla. SunPower was great. They were really responding very quickly. There was some paperwork, but not that much. My electricity bill dropped hundreds of dollars and now I pay about $30 a month.

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    Response from SunPower

    Hi, we are so happy to see how satisfied you are with your SunPower system and how smooth the installation went. Please reach out in the future with any further questions that may arise or any additional feedback. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Welcome aboard!

    Verified purchase

    Reviewed Feb. 27, 2022

    They answered all my questions and any concerns I had, they would let me know the truth and not just make something up. Also, the warranty is perfect. They have a great warranty package and they stand behind their product.

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    Response from SunPower

    Hi, thanks for the stellar review. We are excited to have you part of the SunPower family. It brings us such joy to see customers satisfied with their transition to solar. Congrats on going solar and helping us create a more sustainable future. Please reach out to us if there is anything we can assist you with in the future. Thanks again!

    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Feb. 26, 2022

    The process took too long. I was told at first the system would be ready by the end of November of last year. They got it going in the middle of January. So there were long, long delays. There were some appointments that weren't kept. So that was very, very disappointing. They kept telling me that the local people and the installer were coming, but then they didn't show up. That went on two or three times. Then there's a substantial software problems with SunPower, where periodically, it shows that negative power and usage, and that is continuing up until now. The installer said they don't have anything to do with that. They only get what SunPower sends them.

    One time they sent somebody over to meet with the building inspector because they had to meet him on the site. But the guy didn't know what he was doing. It was like they just sent somebody off the street to go over there and meet with the building inspector, and the building inspector didn't do anything. He said, "You don't have the forms filled out. You don't have this or that." He had no idea what the form was. So that was disappointing. That cost us a week or two, and that happened a couple of times. They should have sent somebody out who knew what they were doing to meet with the inspector.

    One time the inspector came out, and their person wasn't even there. Apparently, that was because they said they weren't warned in time to get somebody out there. Maybe if I lived a lot closer to where they came from, that might have been better. But they said they only had half an hour warning and then it takes more than an hour to get out to the place.

    The actual installation seemed to go real well. When the guy showed up and put them on, it seemed to work real well. They've had to come back about four times for various issues. But they told me it wasn't the panels themselves, but it was software issues that they were having troubles with. When I called SunPower, they said everything was working fine. The system is producing electricity. So that part seems to be working out okay.

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    Response from SunPower

    Hi Charles, we apologize for the experience you've had. We would love the opportunity to restore your confidence in SunPower. Please expect a call from an Executive Support Specialist to discuss your concerns.

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    TechBattery

    Reviewed Feb. 25, 2022

    The installers were prompt and good. They got the job done. Now I have enough panels to cover all my energy needs. The only thing I'm lacking right now is the batteries to back it up. They did their job and they did it tidily. But I was concerned that the extra work they had to do was totally redundant and unnecessary due to the inspector. The inspector had to flex his muscles and make them do it. He was being a little bit excessive.

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    Response from SunPower

    Hi, we are happy to see how satisfied you are with your SunPower installers. We are glad that any concerns have been resolved now. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way the world is powered! Welcome aboard!

    Installation & Setup

    Reviewed Feb. 24, 2022

    DO NOT USE THIS NASTY COMPANY. They installed their panels on my roof and now I have an infestation of pigeons that are laying nests under my panels. There are dozens of them and they are crapping their acid crap everywhere. I wasn’t offered pigeon nesting, but they said that would have been an add-on anyway. I got panels to save money, not spend more money to put something on that should be the company's obligation to environmental health and sanitation. Because of their panels, pigeons are nesting all around our community and building homes. They are full of diseases.

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    Response from SunPower

    Hi Nolen, we sincerely appreciate the feedback and we’re sorry that you are not satisfied with the current proposed solution. We want you to enjoy your solar system and would like to continue to work with you towards a solution that meets your expectations. We would be happy to reach out and further discuss options. Please send us a direct message with your preferred contact information and best times to reach you. We look forward to speaking with you.

    Verified purchase
    Installation & SetupContract & Terms

    Reviewed Feb. 24, 2022

    We had a couple of hiccups on things. From the time we signed the contract with Esmay, it was months before they came out to do the inspection. When the electric company came out to do the inspection to take care of the lines, it was found that we had five homes all attached to one transformer, each getting 100 watts of power.

    The guy from the electric company looked at that and said, “Oh, no, no, no, can't do that.” So the electric company had to put a transformer on another pole down from our property. Fortunately, we own the empty lot where the pole was where they put the transformer, so they could go across the property to get us hooked up. However, we had to pay out of pocket for a lift pole. When it all started, it was $2,400 out of pocket for the lift pole. That was a shock. But Esmay reimbursed us $800 out of their pocket because they didn't know about it. The salesperson should have at least looked to see how our electrical service was existing.

    When they came to do the installation of the panel, one of the panels was damaged. They have since replaced that. When we went to do the installation on that, they had a piece of damaged equipment, and the way it was packed, it wasn't damaged during shipment. It was damaged before it got shipped out. But once everything was up and running, we're seeing results from going solar and we are happy with it. It's pretty much what we expected. It was just frustrating trying to jump over all these hurdles on everything. It left me in tears a couple of times, but we got through it. My bill has gone down considerably.

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    Response from SunPower

    We apologize for your experience but are so pleased that Esmay worked to make things right. Your feedback is essential to us in improving our services. We hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

    Verified purchase

    Reviewed Feb. 23, 2022

    It wasn't a super easy process with SunPower but I had a person that took me by the hand the entire way. He made it very enjoyable. Brian who is my personal advisor is doing a really good job. The customer support is good too. I'm monitoring the system and whenever I had questions, there was quick and professional feedback from them.

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    Response from SunPower

    Alexander, it is wonderful to read you were in good hands through every step of your installation process. We appreciate the review and feedback regarding your amicable experience. Thank you for helping us change the way our world is powered!

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    Installation & SetupTech

    Reviewed Feb. 23, 2022

    Top quality solar panels. Top quality installers. Process was easy and total complete process of installation and sales was with SunPower only, no outside sub-contractors involved with the installation process. Process takes a little long, but has nothing to do with SunPower, more of this has to do with your local utilities to get permits passed for the process to begin to go solar.

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    Response from SunPower

    We are so delighted to see your experience run smoothly and amicably, Brian. We appreciate your patience, review, and most of all your feedback and hope you continue to reach out in the future. Thank you for helping us change the way our world is powered!

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    Installation & Setup

    Reviewed Feb. 17, 2022

    Enrolling was easy. The installation took four days. So far, things have been good.

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    Response from SunPower

    Carmen, I am glad to read your experience has met your expectations and your installation went smoothly. Let us know anytime you have a question or concern in the future. Congratulations on going solar, and thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & Setup

    Reviewed Feb. 12, 2022

    The installation was quite seamless. What I'm paying every month is a little bit higher than what I was paying earlier because borrowed money to put the solar. We purchased the solar installation instead of leasing it. So now, I have to pay off that loan. But after seven years, it'll pay for itself.

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    Response from SunPower

    We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and can't wait to hear about your savings. Thank you so much for choosing SunPower and helping us change the way the world is powered.

    Verified purchase
    Installation & SetupTech

    Reviewed Feb. 11, 2022

    The people who came to do different things were wonderful. Everybody was really knowledgeable, helpful and professional. I felt really good about the whole experience. But there was a problem when they installed the system because it was installed a little differently than I showed on the plans that I put to the HOA. When I called the contractor, Solar Tech, they were really nice about it. They said, "Our mistake. We'll be right out." And they took care of it right away. So far, my bill is smaller. I was really surprised that the system still generates so much solar even on cloudy days. We're really happy with the system.

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    Response from SunPower

    Hi Alison, we are overwhelmed with joy to see that you love your panels so far. Thank you for the kind feedback. It is lovely to hear that you had a great experience with the sales team and that they provided excellent support. We are glad to see that the installation issues you experienced before were resolved promptly by Solar Tech. If you have any needs in the future, please reach out to us for help. Thank you!

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    Customer Service

    Reviewed Feb. 10, 2022

    The salesperson, Mark, was outstanding, followed through. And any issues I have, I can call him and he follows up. Also, their crew was amazing. They were on time. In a 100-plus degree heat, they were out there working like crazy. They were clean and the most safety-conscious company I've ever witnessed. I even took pictures. Because I said I've never seen one to be so protective of the ladders, and the safety. So they were very unique. I went and bought them pizza, and they were so appreciative. I got a letter back from the president. He said, “We rarely gonna get letters of compliment.” They deserved it. Those guys worked so hard.

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    Response from SunPower

    Allan, it is wonderful to read about your amazing experience with our sales rep and your installation. It is great to know all your questions were answered and that safety was displayed at all times. We really appreciate your feedback and review. Thank you for the kind words and for helping us change the way our world is powered!

    Verified purchase
    Installation & Setup

    Reviewed Feb. 9, 2022

    I love Earthlight. They're a great company and I appreciated their professionalism. We felt that we were being serviced by a small hometown business. It felt completely different. You feel the personalization. You feel a more intimate relationship than these big old corporations and they use SunPower which is the best technology out there. The installation was seamless and looks better than any other installation in and around the town I live in. I'm extremely happy with it. I could barely even see it. They worked on my house like it was their own house and that's something to be said for that because that doesn't happen a lot anymore. The one unfortunate thing was I wanted the solar panels put on my main house. They ended up having to be put on my garage because the engineer wouldn't pass off on the dormer of the roof. Probably because we're in New England, you have to account for snow accumulatio. That was a bit of a letdown.

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    Response from SunPower

    John, we are so pleased to read how appreciative you are of your installation and system. Your feedback is important and if you ever have any questions or concerns we would love to hear back provide assistance. Thank you for helping us change the way our world is powered!

    Customer ServiceInstallation & SetupTech

    Reviewed Feb. 8, 2022

    Got a bid for solar from Brianda **. Paid. They said a previous contractor's work caused a delay even though they came out to inspect before assuring me they could install and have power on quickly. Now they're charging monthly payments, I have solar that won't work, and 2 roof leaks with water damage to drywall. No target date as to when they think the panels might work, few responses, no returned calls. Hilarious.

    Sean ** contacts me out of the blue claiming he's new on the case and will expedite a fix in the next week. 3 months later no fix. Then Jeremy ** with "Tier 3 support" contacts me to say they'll tear everything off and restore to original condition. Really Jeremy? You'll fix the hundreds of holes your guys poked in my roof because they don't know how to find a stud? Tell me more. Will have to sue them to try to get the money back. Interviewing counsel now. Have a similar experience? Contact me to join class action. Haven't bought yet? Avoid at all costs.

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    Response from SunPower

    Hi James, thanks for bringing this to our attention. We truly apologize for the experience you had so far with us. I understand your frustration based on the situation the team is doing what they can to provide you with a resolution. In reviewing our records, you are working with one of our Sr. Managers. Please continue to work with him on resolving your concern and getting an update.

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    Customer ServiceTech

    Reviewed Feb. 8, 2022

    My Sunpower system is 13 years old. I am very happy with it. Now it needs a new inverter (it was only warranted for 8 years), it still works but I am sure it won't last much longer. I have been calling Sun power directly for a month, all you do is give me the number of local vendors in my zip code. No one can obtain it. Am I happy about this? Will I recommend SunPower to prospective customers? Try to guess my answer. (PS the answer is definitely no, I will not recommend Sun Power unless you can allow me the privilege of purchasing a replacement inverter).

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    Response from SunPower

    Hi Warren, we apologize for your experience. I have created a case on your behalf and assigned it to our Executive Support Specialist team for further review. A case specialist will be assigned to your claim, and once it is reviewed, they will reach out directly to assist you. I apologize for any inconvenience but ask for your patience while they look to remedy this situation.

    Verified purchase
    Tech

    Reviewed Feb. 8, 2022

    The man that was going over the process with us was very informative and answered questions good. He did his job very well. The installers did wonderful. Everything went so smoothly. Once everything was approved, the measurements were taken and everything was fine.

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    Response from SunPower

    Hi Sue, it is wonderful to read about your amicable installation experience. Please reach out anytime you have a question in the future. Thank you for helping us change the way our world is powered!

    Verified purchase

    Reviewed Feb. 7, 2022

    We decided to go solar to save money. We had an amazing agent named Deann ** who explained everything great and worked out a great deal. We will be referring her and others on her team to all our friends and family when they decide to go solar.

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    Response from SunPower

    Hi Samantha, we appreciate you taking the time out to leave a review. We are thrilled to hear that you had an amazing experience with Deann and she was able to work out a deal that favored you. Please feel free to contact us in the future with any questions or concerns you may have. Our team is always ready to assist.

    Verified purchase
    Installation & Setup

    Reviewed Feb. 5, 2022

    We chose to go with solar for environmental reasons and we received a recommendation to work with Earthlight Solar. Great experience all around with pro level installation and easy to understand instructions from the tech. Very happy with the process.

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    Response from SunPower

    Thank you very much for the glowing review, Kevin. It is delightful to see that your overall experience was amazing with our authorized dealer, Earthlight Solar. We truly appreciate you choosing SunPower products as your source of clean energy. Please feel free to contact us for any needs in the future that we can help with. Thanks again!

    Verified purchase

    Reviewed Feb. 5, 2022

    I finally pulled the trigger on a solar system to save over the long term rate hikes from PG&E. It was a great experience from start to finish. They took the extra time to do things right. They were efficient and friendly.

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    Response from SunPower

    Hi Brigham, we are glad to see that you didn't hesitate to make the decision to go solar. We are delighted to see you satisfied with your decision and your overall experience was great with us when the project was implemented. Let us know in the future if there is something we can help with. Thanks for leaving a great review it is very much appreciated.

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    Installation & SetupTech

    Reviewed Feb. 5, 2022

    This is the last house we will own & we decided that since we will be here long term that we would try to help the environment as well as save some money. We chose Sunpower because of the excellent reviews, tremendous warranty & the reputation of the installer, Freedom Solar. We liked dealing with one entity for all the components & materials, warranty claims process (if any) & the entire install process.

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    Response from SunPower

    Hi Karl, thanks for choosing SunPower as your solar energy provider, and giving us an amazing review. It is great to see how much you care about our environment while helping us create a more sustainable world to live in. Freedom Solar is one of our most trusted dealers in Texas, please feel free to contact them for any need you may have in the future. Also, our team is on standby to assist too. We hope you continue to enjoy your panels. Thanks again!

    Verified purchase

    Reviewed Feb. 5, 2022

    I went solar because money in the bank made little gain. I went solar long ago knowing electric prices would rise. My quite old panels keep saving us. I have received superb assistance from staff at Sunpower getting my system reconnected on line. Yea!

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    Response from SunPower

    We appreciate the kind words, Eric. You made a great choice to go solar and choose us as your provider for clean energy. It's great to see that your old panels are still saving you money while performing well. If there is anything we can help with in the future, please don't hesitate to contact us.

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    Installation & Setup

    Reviewed Feb. 5, 2022

    In addition to several benefits to the environment, we purchased the Solar system primarily to lock in our electricity costs as we anticipate energy prices to rise in the future. The project management for our installation was excellent. SunPower constantly updated us on project milestones and our install proceeded ahead of schedule. We highly recommend SunPower.

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    Response from SunPower

    We are glad to see that the benefits stuck out to you on why clean energy is great for the environment. Thank you for taking the time out to leave a nice review for us it means a lot to us. It is great to see that our team is kept you updated during the project phase and the installation was taken care of earlier. If you have needs that we can assist with down the road, please reach out. Our team would be more than happy to assist.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 5, 2022

    I decided to go Solar last fall. I heard about the tax incentives so I decided to get an estimate of the cost of installation before the end of the year. Sunpower/Freedom Solar had a good rating so I called them up. The rep was professional and listened to my concerns. I went with an 11 panel set up. Everything went smoothly from there. The installation and the meter installation went according to plan and schedule. My panels were up and running by mid December. I love keeping track of the output on the AP that Freedom mentioned I load on my phone. I have already received my rebates from both Freedom and Austin Energy. My big 26% tax write off will happen when I file this Spring. All in all, I’m very satisfied with the investment. It’s nice to know that I’m using clean energy and doing my small part in reducing the amount of carbon I send into the atmosphere.

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    Response from SunPower

    Reading your review brought us joy, Alex. We are happy to hear that the installation process and everything prior to it went smoothly without any hiccups. You made the great decision to go with Freedom Solar they are one of the best-trusted dealers in Texas. If there is a question or concern we can address in the future please contact us or the dealer.

    Verified purchase
    Installation & Setup

    Reviewed Feb. 5, 2022

    Wanted to reduce electric cost and be environmentally friendly. Watch infomercial for Sun Power and decided to contact them. Local dealer contact us and have a proposal based on our needs. It was a no pressure experience. Installation went along as planned. Activation took a week or so longer than expected but all went well.

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    Response from SunPower

    Thank you for the amazing review, Paul. It brought us joy to see that you watched one of our infomercials and did some research before making your decision to choose us as your solar energy provider. We hope you enjoy the system and save lots of money on your electricity bills. If you need anything from us in the future, please don't hesitate to contact us.

    Verified purchase
    Installation & Setup

    Reviewed Feb. 5, 2022

    I decided to go solar because I thought it would lower my monthly power bills & provide our power needs when the grid goes down. Instead, my bills have either stayed the same or increased. Since the installation is just a couple of months old, I'm being patient and allowing the distributor/dealer to fix problems and make adjustments in the system. If this continues, however, I will not be a happy camper and will make that known to friends and family as well as those who read my reviews in social media.

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    SunPower
    Response from SunPower

    Hi Gordan, thanks for the feedback. We apologize that your system is not meeting your expectations since you had them. We are glad to see that you reached out to the dealer for a resolution. Please keep us updated on the situation and if there is anything we can help with on our end. Our team is always ready to assist.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 5, 2022

    I love the product and how it works. It is too hard to reach a real person at SunPower before, during and after installation. They have a real customer service issue. Also, I had to deal with too many different customer service people as I did my installation in December. The product is great and I get all the solar I need when it's sunny.

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    Response from SunPower

    We truly appreciate you providing us with such great insight regarding your experience with us. We are sorry to hear that you had a hard time reaching out to the customer service team. Our team will be notified about this and will work together to improve on it. If there is something we can assist with in the future, please don't hesitate to reach out. Thanks!

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    Customer ServiceTech

    Reviewed Feb. 2, 2022

    The Service One installers sucked and I had to call them back everything time. I had piss poor customer service from them. But SunPower intervened and got everything done. I had them continuously calling Service One to get something done because I hadn't heard from them for almost two months after getting everything financially approved. I contacted SunPower to get everything rectified and they did that. The system is living up to expectations and producing exactly the production I thought it would.

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    Response from SunPower

    Anthony, we appreciate the feedback and are thrilled to know we were able to help turn things around for you. We are so happy to hear your system is working to your expectations and hope you reach out in the future any time you have a question. Thank you for helping us change the way our world is powered.

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    Installation & Setup

    Reviewed Jan. 31, 2022

    SunPower was very transparent about everything and we appreciated it. The crew that came out and installed it was great. They had to repair a shingle and they went out and did it. Wherever they were installing something on the side of the house, they went and got matching paint and painted the side ‘cause we didn't have any extra paint. We're thrilled with our decision to go solar.

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    Response from SunPower

    Hello Karen, we appreciate the wonderful feedback. Thanks for choosing SunPower and helping us create a more sustainable world to live in. It brings us joy to hear that our crew handled the whole process professionally and delivered high-quality service to you. If there are any inquiries we can help with down the line, please reach out to us. Thanks again!

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    Installation & Setup

    Reviewed Jan. 29, 2022

    The salesman explained and went through everything with us. He told us about the whole tax thing and whatnot. The guys who installed the panels did a great job. Then the salesman did a follow-through and called us after it was installed. So far, we haven’t had any issues. It's been doing its thing.

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    Response from SunPower

    We are thrilled to see that your project went smoothly and all the salesman took good care of you, Chris. The team truly appreciates your feedback it means a lot to us on ways we can improve our services. Dont's hesitate to contact us if there is a need in the future that we can assist with. Our team is always ready to help.

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    Sales & Marketing

    Reviewed Jan. 28, 2022

    I like that I have solar, but it's not entirely financially liberating. The energy I produce covers the cost of the electricity itself on my bills, but there is also a delivery fee that I wasn't entirely aware of how that was billed, which I still pay. I think that's just the way that utilities are setting up their systems so that they can still have some revenue coming from customers who are partially off the grid. But I liked the sales rep. He was good. I can also track the progress with solar panels through an app. Overall, everybody should go solar who has a good roof angle for the sun. It's worthwhile.

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    Response from SunPower

    Hi Christopher, thanks for providing us with great feedback. We are thrilled to hear that the system is worthwhile and you're enjoying it so far. Feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help.

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 27, 2022

    Enrollment was all virtual over the phone since COVID, but the experience overall was good. The process went very well on the installation. I no longer own the house with the SunPower, but I was very happy with it. It was a good product. They have smaller, more efficient panels and I didn’t have to have as many.

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    Response from SunPower

    Donald, it is a delight to read about your wonderful experience with enrollment, the installation, and your panels. We appreciate the review and thank you for helping us change the way our world is powered!

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    Customer ServiceFinancing

    Reviewed Jan. 26, 2022

    The rep was so nice to me. Very informative. He was such a nice man and explained everything. He told me what the process was. And he told me he would email me all the plans and the rates as far as my payment, and what my options were as far as financing, which I appreciated. The actual design was different than what they put on my house. The installer looked at me and said, "You know what? It will be better this way." And he changed it a bit. I said, "Yeah! That is so much better." "Aesthetically?" "Yes!" He reduced the panels on the front and put it more on the back, which I was so happy with. Because I don't want all this stuff on the front my house. I have a ranch house, so it would have been a lot of panels on the front. I'm so appreciative of that. I've already told others, "Go with this company. This is the company. Go!" And they said okay. SunPower is a 10 out of 10. I'm in default, so I don't even get a bill. And gas is crazy. So, I’m so glad I did this.

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    Response from SunPower

    Hi, we are overwhelmed with joy to see that you love your panels and to hear of your savings. We truly appreciate your feedback. It is nice to hear that you had a great experience with the sales team, and they provided excellent support. It's always a pleasure to provide our customers with the best service possible. If you have any needs in the future, please reach out to us for help. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

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    Customer Service

    Reviewed Jan. 25, 2022

    Prior to moving to Connecticut, I worked in the Solar Cell manufacturing side, as a supplier to manufacturers of Cells, and SunPower was a customer of mine. After moving to the East coast, I decided I wanted to install Solar to help manage my energy cost; reduce my reliance on the grid and contribute the environmental benefits of Solar. Earthlight was the most professional team I've worked with personally and professionally. Excellent Communication, planning and exceeded my expectations.

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    Response from SunPower

    Brian, It is wonderful to read about the excellent communication, planning, and installation you experienced. We are so happy to have you join our solar family and help us change the way our world is powered! Congratulations on your new system, and thank you for the amazing review and feedback.

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    Reviewed Jan. 25, 2022

    We got our first set of solar panels back in 2012, and we love them so much but we couldn't afford to pay to cover our electric bill completely. So in 2017, we went back and got enough to take care of our whole bill. Then we bought a beach house. We called SunPower back for a third time to put solar panels on that house. We recommended them to my sister who's got them. They're a great product. Our SunPower team is South Coast Solar and they're very responsive. If I had another property, I'd put more on them. They provide good service.

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    Response from SunPower

    Adrienne, it is wonderful to read your solar story. We are thrilled you have continued to add panels and systems to your properties over time, and how satisfied you are with our products. Your recommendation is greatly appreciated and it is thrilling to hear your sister has also our solar family. Thank you for the amazing review and for helping us change the way our world is powered!

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    Customer Service

    Reviewed Jan. 24, 2022

    SunPower handled all three things. We also like the warranty on the roof and the panels. There were just two things of concern. One was that we got a surprise about having to replace all the roof. We were just expecting to replace some of it. Also, the fact that we were told we were charged for two, but once the roofers got up there and started tearing it down, they told us they were charging us for three. Nobody ever really went on the roof when we got the estimate. I would have appreciated somebody actually getting up on there and taking a closer look and saying that we would be charged for three 'cause they pretty much took our word saying that we just had two.

    Then a couple weeks ago, we noticed that the panels were supposed to be put on two different sides of the roof. But they were able to fit it all on one roof. What we just discovered was that they took one of our plumbing vents on the roof and they connected an elbow to it then they ran it across the roof underneath the panels and brought it back up so that they could place the panels on top. We didn't know that they had done that and so we were not happy about that part. We sent some emails asking about what that is. They claimed there won't be any problems. But we're going to hire a plumber and have him come out and tell us what exactly is that vent for and which room does that goes to.

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    Response from SunPower

    Hi Chris, thanks for taking the time out to leave a positive review. It's wonderful to hear that the project phase went great overall and the warranty is a huge plus for you. We apologize for the way your roofing situations could've been handled a lot better. The feedback you provided will be passed along to the team for further improvements to be made. Feel free to reach out if there is a concern or question we can address down the line. Thanks again!

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    Savings

    Reviewed Jan. 22, 2022

    Mainly so we would have power when SCE shuts down. Savings nice benefit in addition to peace of mind knowing we have power. Very pleased with Sun Power by Sun solar. Employees are very professional. I would highly recommend this company and urge people to consider solar.

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    Response from SunPower

    Hi Judy, thanks for taking the time out to leave a review for us. We are thrilled to see you satisfied with our service and product. SunPower always aims to provide our customers with the best possible results. Please feel free to contact us for any assistance you may need in the future.

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    Installation & SetupSavings

    Reviewed Jan. 20, 2022

    I got quotes, estimates, and schedules from three different solar companies and the SunPower representatives met my requirements. The install team was very hands-on and personable. They said they would get it done in one day, and they put up 23 panels in one day. I liked the potential savings, provided that California didn't screw everything up. My last two bills were $20 versus about 250 for this time of year. Also, I keep track of what I'm producing through the SunPower app on my phone. It gives me all the information I need. I’d definitely recommend SunPower.

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    Response from SunPower

    Hi Chuck, we appreciate the kind words. It brought us such joy reading your review. We are so happy to hear that you are saving money and receiving clean energy. Please reach out to us with any questions or concerns in the future. We'd be more than happy to assist you. Thank you for taking the time to post a review and the glowing recommendation!

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    Reviewed Jan. 19, 2022

    I decided to go solar for environment, cut daily electrical costs due to medical equipment and just do the best thing for our future. SunPower was really nice to work with and I would recommend Ambrose/SunPower as a great representative of Solar business.

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    Response from SunPower

    Janice, we appreciate you taking the time to leave a review and provide us with some insight into your reason for going solar. It is wonderful to read how satisfied you are with our team and product. We are sincerely grateful for your recommendation and are here anytime you have a question or concern in the future. Congratulations on going solar and thank you for helping us change the way our world is powered!

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    Installation & SetupTech

    Reviewed Jan. 19, 2022

    The panels work great. You just need to clean them after a fire or dusty season to keep the efficiency up to par. The installers were extremely professional and executed a seamless installation in just 1 day plus they painted the conduit lines so it matches the walls in my garage. Great!

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    Response from SunPower

    We are so privileged to be able to read stories like yours. Thank you for the kind review and feedback. Here at SunPower, we stand behind our product and customer service. We are always here to listen and assist and just a call, message, or email away. Thank you again for helping us change the way our world is powered.

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    Installation & Setup

    Reviewed Jan. 18, 2022

    This is our second solar installation using SunPower and Renova Energy. We feel by installing a SunPower system, we are accomplishing two priorities - minimizing an adverse impact on our climate and capturing electricity costs at a point in time knowing electricity will continue to rise in cost.

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    Response from SunPower

    We are so happy to hear of your satisfaction with your SunPower system. We sincerely appreciate the feedback and couldn't be more delighted with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

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    Verified purchase

    Reviewed Jan. 16, 2022

    Decided to go solar for financial reasons. So far I have been pretty happy with the system, however there have been a couple of glitches I will explain. Was told it would be about 60 days for the installation of the panels - it was about 90. The system has been hooked up for over a month now and the engineer was here yesterday to fix the monitor system which hasn't worked correctly yet. It may work correctly now, but I will have to see.

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    Response from SunPower

    Hi Ronald, we appreciate you providing us with important and helpful feedback about your experience. We are sorry to hear that you how long it took for the system to be installed and the monitoring issue you are having. Please keep us updated regarding the fix that was made by the engineer. Feel free to contact us if you still need further assistance. Our team is always ready to assist.

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    Installation & SetupTechPrice

    Reviewed Jan. 16, 2022

    With a pool pump having to run for several hours per day on top of a house with two boys that leave every light on in the house, we decided to go solar for the environment and to save money in the long run. I’m happy with Sunpower’s equipment, but the installation was just so so. If you have a light weight concrete tile roof it’ll cost more and depending on the roofing company, may result in poor workmanship. Sunpower’s contractor left an uneven tile line that’s kinda visible and a few broken tiles as a result from troubleshooting after the roofers were done. They also hit an external drainage line when drilling to install the grounding Rod which was never fix. Like I said, I’m happy with the product, just not the install.

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    Response from SunPower

    Thank you for providing us with great feedback that can help us improve our services, even more, Jeff. I apologize for the subpar experience you had with the installation process. We have located your account in our system and have created a case with our executive support specialist team regarding the experience and damage caused during the installation. Our team member will contact you for further assistance to get this issue resolved soon as we can.

    Verified purchase

    Reviewed Jan. 16, 2022

    We chose Sunpower for their longevity and common 25 year warranty on everything, including production. They delivered on their promise to handle nearly everything for us and our system is up and running as promised. The system works well with our electric car and makes more than we use.

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    Response from SunPower

    We appreciate the wonderful review you posted, Richard. It brings us great joy to see the benefits our customers experience with solar. We are thrilled to hear that all your expectations have been met so far and everything is running smoothly. Feel free to reach out if there is an issue or question we can handle for you later down the line. Thanks again!

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    Reviewed Jan. 16, 2022

    I did not like the idea of having to pay for electricity at a fluctuating rate for the rest of my life when there was an option to do something about it. I’ve had solar with Sunpower for just over one year now and so far so good.

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    Response from SunPower

    Hi Will, thank you for your kind words. We are glad to see that you are enjoying your experience of going solar and having a great time with it so far. Let us know if there is an issue or concern we address in the future.

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    Reviewed Jan. 15, 2022

    Wanted to help the environment…lead the way in sustainable energy! We used Cal Solar in Grass Valley and they installed Sun Power panels, our preference. They worked well with our roofing company, came over to show us how to read the Sun Power app to track our usage, and generally showed professional dedication through the whole project.

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    Response from SunPower

    Thank you for taking out the time to provide us with positive feedback, Catherine. We are truly happy to have part of the SunPower family and helping us pave the road to creating a more sustainable world to live in. Our team worked hard to create the app. It's great to see that you're enjoying the app and features that are available on it. Please don't hesitate to reach out if there is anything we can help with in the future.

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    Installation & SetupTech

    Reviewed Jan. 15, 2022

    From the first meeting with Earthlight (my local SunPower installer) to getting my system up and running has been a great experience. I talked with 7 other installers that install other panels over the course of a year before I met with the SunPower installer. The choice was clear that SunPower/Earthlight was the best option. I chose to pay for my system outright, but all loan/lease options are offered as well. Earthlight was on top of everything, and made it clear how the process with permits and inspections was going along the way. The install team was efficient, clean, and did everything perfectly. My system is working great! I already referred two people in a short time.

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    Response from SunPower

    Hi Brian, thank you for the important feedback and for choosing SunPower. You made a great decision with purchasing your own system. We are excited to see that the authorized installer treated you well and your experience with them went wonderful. Feel free to contact us for any needs we can assist with in the future. Thanks again!

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    Reviewed Jan. 15, 2022

    My sisters in had used SunPower and were very satisfied. I knew that this would help my over all living costs and keep our rates lower in the future. We are very satisfied!! This has been good for us financially and the payment plan is lower than the monthly costs of the power provided by the local city.

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    Response from SunPower

    Hi Judie, thank you for the amazing feedback. It brought us joy reading your review seeing the difference solar energy has made for you. We are happy to see you satisfied with the experience you had with us so far and we hope it continues that way in the future. Please contact us if there is something we can assist with down the line.

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    Installation & Setup

    Reviewed Jan. 15, 2022

    The installation was pretty smooth. I'm pleased with the product and I was satisfied.

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    Response from SunPower

    Hi Anthony, thank you for leaving a review for us. We are happy to hear that you had an amazing experience and you are satisfied with the product. Please reach out to us if there is a concern or question we address later on.

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 14, 2022

    We were very pleased with the entire process of designing, installation and power output from SunPower panels and Freedom Solar. The staff were always available to answer our questions on technology, working with our local power company and federal tax credit. It seems that the effects of global warming are accelerated and extreme. Everyone should do their part to reduce greenhouse gases. Rooftop solar panels are our contribution to this effort.

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    Response from SunPower

    We're so glad you're enjoying better, cleaner energy! We are so thrilled to see how satisfied you are with your SunPower experience. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

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    Reviewed Jan. 14, 2022

    I went Solar to help the environment and save some money. It took a awhile to get the system in service but after replacing some modules I got it to work. I also installed a backup battery to ensure that during power outage I still have some power.

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    Response from SunPower

    Marco, it is wonderful to hear your success story! We are so proud to hear how happy you are with your system and that you have expanded its depth and it continues to live up to your expectations. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

    Customer ServiceInstallation & Setup

    Reviewed Jan. 14, 2022

    The customer service has been great. They explained to me all the details about getting solar, their products are exceptional, and they are keeping me updated on the timeline to install my new solar system.

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    Response from SunPower

    We are so thrilled to see how satisfied you are with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

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    Installation & Setup

    Reviewed Jan. 14, 2022

    Enrolling was easy, installation went well, and we liked the panels. Also, our bill shows that we made the correct decision, and we are very happy about it. We would definitely recommend SunPower.

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    Response from SunPower

    Irina, it is wonderful to read about your wonderful experience with the installation. We are delighted to hear you are happy with the results your panels are providing and appreciate your recommendation and review. Thank you for helping us change the way our world is powered!

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    Reviewed Jan. 13, 2022

    We signed up for solar for environmental reasons. We want to do something for future generations. We really like our system. The one negative is you keep making us sign-in to the system, which requires both me and my husband to go find our passwords and login information to sign in. I have not been able to use my SunPower app, cause I don't remember to resign in. Thanks, Anne Marie.

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    Response from SunPower

    Anne, we appreciate your review and feedback and understand your frustration with the app. If you are still having issues with the app, we recommend going to https://us.sunpower.com/solar-resources and starting a chat with an expert. Alternatively, send us a private message and we would be happy to open a case for you and have a representative call you to help find a solution. Thank you for helping us change the way our world is powered!

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 13, 2022

    Fred, who was our salesman, provided all the explanations, was on call, and responded very quickly to my questions and calls. Then, when they came to install the product, he was there. He got everything together for me. We had a few glitches during the installation but they were addressed very quickly. I would strongly recommend SunPower.

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    Response from SunPower

    Hi Ben, thank you for leaving such an amazing review. It brought us joy to read about your experience from start to end. That's great to see that one of our salesmen was on your side throughout the project and answered any questions you had. Let us know if there is something we can ever help with in the future. Thanks again!

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    Tech

    Reviewed Jan. 12, 2022

    There was no hassle with enrollment. Everything was taken care of and I didn't have to do anything. The installers did a great job too. I didn't even need to be home. Overall, SunPower is a great company. Everything was explained clearly and everything they did is exactly what they said they were going to do.

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    Response from SunPower

    We appreciate you giving us wonderful feedback about your experience, Arnel. That is amazing to hear that there was no hassle or issue you had with the installer during the enrollment. That is what we want to hear from our customers. It is important that our customers have a flawless experience with getting solar panels installed for the first time. Feel free to reach out if there is something we can help with in the future. Thank!

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    Installation & Setup

    Reviewed Jan. 11, 2022

    I had SunPower installed on my vacation house. The salesman was very helpful 'cause they had to do a roof situation with it to get the panels installed and it worked out well.

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    Response from SunPower

    Thank you for taking the time out to leave a review for us, Bob. We are thrilled to see that installing new panels on your vacation house worked out nicely for you without any issues. Please reach out to us if there are any concerns or questions we can handle for you in the future. Thanks again!

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    Customer Service

    Reviewed Jan. 10, 2022

    I reached out to two other companies and I also went to two people who used EmPower for their system. They both had a similar experience to what I had. The customer service was very professional. Nobody was here, calling me constantly to see if I decided to take it or not take it, and from the get-go, the initial contact was very informative. I had plenty of questions for them, and they had the answers that I knew it would be. I felt very confident from the get-go to deal with EmPower, then every step along the way was a different department who knew what they were doing and it seemed very organized to me.

    I signed off on the contract in the middle of September, and we were hooked up in the middle of December. Unfortunately, we had a few days where the system wasn't producing anything because we had cloudy days, or we had snow on the SunPower ​panels. But for the last couple days, it’s been producing just about as much as I need for the day. I understand that when we get into the spring and summer months, the production increases because we've got longer days and a stronger sun.

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    Response from SunPower

    Hi Al, thank you for the great feedback. We are so happy to have you part of the SunPower family and helping us build a more sustainable world. It brings us joy to see you satisfied with the service you received from the dealer and us. Our goal is to always provide the best for our customers so they have an amazing experience with solar. Feel free to contact us if there is something we can help with down the line.

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    Online & App

    Reviewed Jan. 7, 2022

    I'm a returning customer with SunPower. I've been with them for 12 years and the service continues to be good. I like the app. The upgrades to it are decent because now I can monitor the power I use off the grid with the new monitoring tool that's part of the new system. I couldn't do that before. The reps are very good too. I was talking to one yesterday about my new system that they installed on top of my old system. Going solar continues to surprise me and I am enjoying the experience every day.

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    Response from SunPower

    Hi Jerry, thank you for the review and for being part of SunPower for 12 years. It's pleasure to have you part of the family. It brings us joy to see our loyal and long-time customers enjoy their experience with us and continue to make an effort to help us create a more sustainable world to live in. We hope you stick with us for years come and save lots of money on your bills. Please feel free to contact us if there are any needs we can assist with in the future. Thanks again!

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 6, 2022

    I'm happy about the installation. It went fast and the guys were nice. They came when they said they were going to come and didn't leave a mess. They had to come out a couple of times because there were some signals cross between the different guys. But they didn't make it difficult for me and I didn't have to worry about anything. But the system isn't on yet even though the panels have been up for a month. It's taking a long time and kind of frustrating. SunPower said that they don't know when they're going to be able to get it online, but they're working on it.

    During the installation, I would get calls and emails, and the response was so fast. But as soon as the installation was done, the response has been horrible. I've been trying to get in contact with them for weeks and they finally responded back. They said they can't help me with any refund because they don't deal with that kind of thing. I talked to the solar loan people and they said, "We can't pause your loan because we don't have anything to do with MOXIE." I was expecting to start paying the loan and won't be paying electric but I'm paying both. I don't know how long this is going to go on. I'm having the worst customer experience.

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    Response from SunPower

    Hi Cason, thank you for providing us with wonderful feedback. We are delighted to hear that your installation service went great and our team came out a couple of times to fix the minor issues that were happening. I apologize that you are still waiting for your system to activate even after the installation. A case has been created and escalated to our executive support specialist team. One of the team members will contact you for further assistance to help resolve this issue.

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    Customer ServiceInstallation & SetupBattery

    Reviewed Jan. 5, 2022

    We really like SunPower. They made things extremely easy, and the customer service was excellent. The only hang-up we had was waiting for the Tesla batteries, which were many months on backorder. That was not their fault though. They went ahead with all of the products they could do and install and then had to leave it at that point because the batteries were not available. Apart from that, the system is perfect and if we did anything else, we'd want more of exactly the same.

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    Response from SunPower

    We are thrilled to hear that your customer experience was excellent with u, Cindy. We are glad to see that you had easy and efficient service from our technicians getting your system set up. Please keep us updated about your experience and reach out to us if there is something we can help with it. Thank you!

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 4, 2022

    I had four bids, and I was able to compare. The salesperson from SunPower was very informative, and I didn’t have a problem of asking questions about their competitors. It's been flawless from beginning to end. We were never in the dark and we always knew what the next project was in the process, which was nice. The guys that came over to install were very nice and quick too. Overall, I love SunPower. They have great customer service.

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    Response from SunPower

    Thank you for the very kind words, Bonita. It is great to see that you conducted research based on the bids you had and chose us as your solar energy provider. We strive to give the best-in-class products and services to customers so they can maximize the benefits of having solar panels. It brings us joy to see you satisfied so far with your experience. Please contact us if there are any needs we can assist with down the line. Our team is always ready to help.

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 2, 2022

    When I call SunPower, customer service is able to take care of any issue I have, and the way they take care of it is good. Also, the guy who installed the panels was able to explain everything. He directed us in everything that we needed to do in case something went wrong and what we should be looking at. That was cool. The system is very efficient, and we haven’t had any problems since it was installed. I'm very satisfied.

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    SunPower
    Response from SunPower

    We truly appreciate the posting a review, Afonne. It's a pleasure to have you part of the SunPower family. Reading your review brought us joy to see that all our team members did their job a the highest level to provide you exceptional service. We always strive to give the best to our customers. Please don't hesitate to reach out if there is any question or concern we can help with in the future.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 1, 2022

    They were great at communicating with me. I always knew what the next step was. On the day the installation was scheduled, things happened seamlessly. People showed up like they were supposed to. Any time we had questions, they always did a great job answering them or any concerns that we had. There was some issue with the reader and what it was telling us it pulling. But they caught it before we did and immediately fixed it once they figured it out.

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    Response from SunPower

    Hi Ashley, thanks for taking the time out to provide us with great feedback. It is wonderful to see that your installation service went flawless and all your questions were addressed by the team. Feel free to contact us if there is anything we can help with in the future. We hope you continue to enjoy your system and save money. Thanks again!

    Verified purchase
    Installation & Setup

    Reviewed Dec. 31, 2021

    We got started with SunPower then lost contact for a while. I called them, and they said, “We were busy with other things. We're now ready. We've gotten approval.” It's been positive with the reps and I was extremely pleased with the installation. I made recommendations to others who called SunPower to go forward with it and SunPower sent me $1,500 for the recommendation, which was great. However, the process of getting it was complicated. I'll recommend them, but I'm not putting in for any of their rebates because it was a pain. I was very dissatisfied with that program. Either give me a rebate or give me a cash incentive, but don't tell me you're gonna give me this incentive then make me jump through 15 or 20 hoops to get it. I was really upset with that. Also, the card’s only accepted in certain areas and that's baloney.

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    Response from SunPower

    Hi John, we apologize for your experience. Your feedback is essential to us in improving our services. It's great to hear that the installation of your SunPower system went smoothly. We hope you enjoy the new solar system. Please reach out to us if any questions or concerns in the future. Our team is always ready to help.

    Verified purchase
    Installation & SetupTech

    Reviewed Dec. 31, 2021

    I explored at least five different companies and one thing that sold me on SunPower was a local distributor for SunPower that seemed to be one more cost-efficient, but less trying to oversell me on things I didn't really want or need. Aside from that, with them having the experience with working with SunPower, it was a nice joint collaboration.

    There was a delay in my project, but the contractor walked me through every stage and by no means do I blame them at all. There are a lot of delays in a lot of projects because of COVID, so many people want to get solar panels and get the tax credit. There was also a little bit of hiccup with the city of Bristol and getting all the paperwork all settled. It had something to do with how many people could actually get a project up and running, then have the system installed in a timely manner. So, when their team was available, they were able to come up and get the equipment installed pretty quickly. The contractor also didn't try to overcharge me for anything and helped to support things in my roof and attic. It was a great process and I would go back with them and expand my system at some later date. They've done a phenomenal job and I'm really liking my system. I also like the application they use on the phone.

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    Response from SunPower

    Jack, we are thrilled to see how satisfied you are with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

    Verified purchase
    Installation & Setup

    Reviewed Dec. 30, 2021

    A neighbor had used and been happy with SunPower. Then another friend had used them years ago and been happy with their returning when there were issues. I've wanted to go solar for years. We decided, with the pandemic, it was definitely time to do something. So, we finally did it with SunPower. Their rep was very easy to work with. He was a nice guy and knew his stuff. As far as the installation, they made it look easy. It all went fine. I’d tell others to use SunPower.

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    Response from SunPower

    It is wonderful to read your review, Libby. We are thrilled to hear how well your installation and experience went and delighted you are glad you finally took the solar plunge. Congratulations on your new solar system and thank you for helping us change the way our world is powered!

    Verified purchase

    Reviewed Dec. 30, 2021

    The people from SunPower were very responsive. It was a new build, so they troubleshooted things and got here when we needed them. So, it was a good experience.

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    Response from SunPower

    Greg, thank you for taking the time to leave this wonderful review and feedback. We are ecstatic to hear how well the experience went and how pleased you were with our team. Thank you for helping us change the way our world is powered!

    Price

    Reviewed Dec. 29, 2021

    Sunpower is a very expensive system. I was mislead to believe the panels could be monitored individually like nearly every other solar company. This is NOT the case. SunPower does not share this information, nor does anyone monitor this for you. It's worthwhile to buy another brand and be able to track your system's performance accurately.

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    SunPower
    Response from SunPower

    It is still in development, but it will be a new feature to the app in the future. Your feedback is essential to us in improving our services, and we hope that by adding the feature, we can better meet the needs of our consumers.

    Verified purchase

    Reviewed Dec. 29, 2021

    SunPower got the panels installed. They said PG&E have to usher it in some kind of way and they haven't got it completely taken care of yet but other than that, the experience has been pretty good.

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    Response from SunPower

    We are so glad your experience has overall been good. If there continues to be any cause for concern or you have any questions, please feel free to send us a private message. We can have an Executive Support Specialist call to discuss your concerns in detail and provide additional assistance. We hope you enjoy the new solar system. Thank you for helping us change the way our world is powered.

    Verified purchase
    Installation & Setup

    Reviewed Dec. 29, 2021

    Getting the panels installed was easy. I thought it would be more complicated and it would take longer, but it was fast. I’m very satisfied with SunPower. They're very reasonable and time-efficient.

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    Response from SunPower

    Hi Tatyana, it is great to hear the installation process exceeded your expectations. Thank you for the superb review and for helping us change the way our world is powered! Welcome to our solar family!

    Verified purchase
    Customer ServiceInstallation & SetupBattery

    Reviewed Dec. 28, 2021

    The SunPower system itself, so far, has been very good. The sales rep was fantastic on both occasions. The installation crew who came to the property has been amazing. Last year, I put 10 panels on my roof, and I was in England when that was being done. There was an eight-hour time difference, but that could not have gone more smoothly. This year, six extra panels and a battery has been a catalogue of disasters. The SunPower project manager has been useless and caused me numerous problems. The communication with him had been appalling. He had not emailed or phoned. He had information that he did not pass on. I have had to chase constantly. I have had people turn up to do inspections at my property when I wasn't aware.

    Because of his inability to give me advance notice of anything, I have had to cancel clients at the last minute. I've lost about $7,000 in income over the last two months because of his ineptitude. I emailed specifically to say, "Do not send people to my house. I have clients that I need to have confidential conversations with." Yet, he still didn't tell me what was happening and didn't give me notice of appointment, which I knew from the people who turned up were in their calendar 10 days before. There was also one occasion where I had 10 minutes notice of someone turning up. Either he's incredibly new and doesn't understand his job or he somehow has exploded and just become so big that they can't handle the amount of work that they've got. He is incredibly bad at what he's supposed to be doing. He should not be working. Would I recommend SunPower again? Absolutely not.

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    Response from SunPower

    Tracy, we apologize for the experience you've had. We would love the opportunity to restore your confidence in SunPower, and we have created a case on your behalf. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance.

    Verified purchase
    Tech

    Reviewed Dec. 28, 2021

    Signing up with SunPower was pretty simple and their people didn't play a bunch of games. I looked at several different companies and their rep was the most honest. The installers were good as well and they answered all my questions. SunPower's product and service is very good quality and since I went with them, the bill seems to be lower.

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    Response from SunPower

    Randy, we appreciate the pertinent feedback and positive review. It is delightful to see how satisfied you are with your system and your experiences with our rep and your savings. Thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & Setup

    Reviewed Dec. 27, 2021

    The installation was excellent. My power bill's gone down with SunPower. I would tell others to go them.

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    SunPower
    Response from SunPower

    Roxanne, we are thrilled to see how satisfied you are with the installation process and your savings. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

    Verified purchase

    Reviewed Dec. 27, 2021

    I had SunPower solar panels put in and I'm very satisfied.

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    SunPower
    Response from SunPower

    Thank you for this excellent review, Merry. Congratulations on going solar, and thank you for helping us change the way our world is powered!

    Verified purchase
    Installation & SetupTech

    Reviewed Dec. 26, 2021

    The installer was good and easy to work with. But we had a problem because we had lightweight ceramic tiles on the roof. So, the installers removed the tiles and installed shingles back there because that was what was easiest for them to install the panels on and nobody could see the shingles anyway. It's on a hillside and you can't see the installation unless you go down on a street below us. Other than that, it was fun watching the electric meter run backwards once the system got installed.

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    Response from SunPower

    We appreciate your feedback and are so appreciative of your review. We are so happy to hear of your savings and satisfaction with our products. Thanks for helping us change how our world is powered!

    Verified purchase
    Installation & SetupTechSavings

    Reviewed Dec. 26, 2021

    The installation was seamless. SunPower did a very good job. The electric bill savings is a big deal. It’s going on two years now, and we probably dropped our electric bill by 40%. They came out and serviced one of the panels. They got a way to detect a problem. Go for SunPower.

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    Response from SunPower

    Hi Michael, we appreciate the kind words. It brought us joy to read your review. We are so happy to hear that you are saving money and receiving clean energy. Please reach out to us if any questions or concerns in the future. We'd be more than happy to assist you. Thank you for taking the time out to post a review.

    Verified purchase
    Installation & Setup

    Reviewed Dec. 25, 2021

    On the first month that we got SunPower, the bill was $3 and in addition to that, there was a note that said we saved an entire time of carbon equal to what it would normally have been released. At this point, we're only six months into having solar but it's been absolutely positive ever since we got the system installed. And they installed it in a day which was mind boggling.

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    Response from SunPower

    We are so thrilled to see how satisfied you are with the installation process and your savings! We sincerely appreciate the feedback, and couldn't be happier with this glowing review, Robert. Thank you so much for choosing SunPower and helping us change the way the world is powered.

    Verified purchase
    Installation & SetupOnline & App

    Reviewed Dec. 25, 2021

    SunPower did everything they said they were going to do and when they said they were going to do it. That should be normal, but it’s rare. And the price was what they said it was going to be. The installation was also great. They said they were going to do it in one day. They came in in the morning, showed me how to get to the app to monitor the usage, and introduced me to the box that’s out there. Then they were done and they left around 2:00.

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    Response from SunPower

    Hi John, we are so happy to see how satisfied you are with your SunPower system and how smooth the installation went. Please reach out in the future with any further questions that may arise or any additional feedback. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Welcome aboard!

    Verified purchase
    Customer ServiceInstallation & SetupSavings

    Reviewed Dec. 24, 2021

    I liked SunPower and the rep that I got than any of the others. I wouldn't recommend any of the other companies. The rep, Bill, was very informative and I was very satisfied with him. The installation was quicker than what another rep had said and they were good. The lease is 20 years as opposed to 25 years, which saves money and I have not had an electric bill at all since I put the solar panels on my house.

    I am 100% satisfied with the panels and my choice and wished I had done it when I first moved in. It would have literally saved me thousands and thousands of dollars. I'm glad about saving money but I'm frustrated with the customer service. SunPower's customer service is lacking. I was depending on good information from them, which I never got. They were very courteous but they contradicted one another. I got to the point where I was quoting and writing down what each one of them said. To get to the truth, I had to call the electric company and they figured it out for me. The other thing is nobody could tell me why I got a refund for $32.

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    SunPower
    Response from SunPower

    Hi Sandra, we apologize for your experience. Your feedback is essential to us in improving our services. It's great to hear of your savings and confidence in Bill's services. We hope you enjoy the new solar system. Please reach out to us if any questions or concerns in the future. Our team is always ready to help.

    Verified purchase

    Reviewed Dec. 24, 2021

    SunPower had the best recommendation. We looked at a couple other places. I like the panels that SunPower used. They were the higher grade cells. Signing up with them was great. They kept us updated and finished the project about when they said they would. They did a good job, and we're real happy with what we have.

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    Response from SunPower

    Hi Karla, thanks for the stellar review. We are excited to have you part of the SunPower family. It brings us joy to see customers satisfied with their transition to solar. Congrats on going solar and helping us create a more sustainable future. Please reach out to us if there is anything we can assist you with in the future. Thanks again!

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    SunPower Company Information

    Company Name:
    SunPower
    Company Type:
    Public
    Ticker Symbol:
    spwr
    Year Founded:
    1985
    Address:
    51 Rio Robles
    City:
    San Jose
    State/Province:
    CA
    Postal Code:
    95134-1859
    Country:
    United States
    Website:
    us.sunpower.com