SunPower Reviews

The customer service I received from this company was really very good. I can't complain. They are very easy to do business with especially compared to other companies in this field or a different field. The financing options were okay. They were kind of confusing though, not very self-explanatory. I don't know if it was just the person I dealt with or the financing option in general. The value was pretty standard for their line of products. Pretty comparable to the same products that the other companies offer. I wouldn't say the value is good or bad, just ok. Setup and installation went smoothly. It was pretty clear prior to the setup and installation how long it would take and what it would consist of. There wasn't any surprises or issues.

If the panels not working then they would help you out and they are always kind and ask you nicely, which is always a positive. I just don't like to wait that long. They do have a good financial option, but the interest is not something I like. I think they should decrease it. Otherwise the company is pretty good. I think it as an investment in the future because I feel like there will be more used in the future for energy. Plus I save some money in the long run. It was a decent amount of time for the installation, but it was not loud. They arrived on time, which I like and they finished around the time they said.

They were able to quickly and easily install my solar panels on my roof, and did it in a timely manner. They not only fit really well within my schedule, but did their work in a timely manner. While I did not seek or need financing options, they made it very clear that there were quite a few available to use to try and lessen the immediate load on my shoulders economically. IF I had needed economic help, they made it clear that they would help me.

The customer service was great! They very friendly, and helpful. I definitely feel that having a great customer service group is important for a business. Most people don't do their business with a company whose employees don't know how to please a customer. I was pleased with the financing options given to me. It was about what I expected, but that doesn't necessarily mean that I disliked it. It was simple, and the options seemed to follow the same sort of "guide" that other companies provide.

The customer service was very good. They explained the services that I would be getting and how it will help with energy saving. They compared prices with what I am paying now, what I will be paying and how it will save my family some money. The financing options were to do a monthly payment plan, finance it through their company or pay it in full with cash. The interest rate on financing was a reasonable rate, the product speaks for itself and it would be worth the finance if you cannot pay for it in full. The value is good because it will help all families to save money and cut back on the usage as well as keep the air clean. It would be worth all families to research, compare products, compare prices and compare quality to make the best selection for their family. The person who set up and installed the product was very nice, respectful and friendly. They explained every step of what they would be doing, how they would be doing it and how long it would take.

Solar energy and it provides enough power for your everyday needs in more ways manageable and others - day and night so you can be happy as well as satisfied with your services being on solar energy money savings in your pocket book. Financing is sometimes difficult but can be done as long as you have a co signer to back yourself up in case you have some kind of problem on making your payments on time. The value that I had was very cheap - it was about thirty thousand dollars and no cents and I've just about got it paid now but it wasn't very easy at first. The setup was time consuming because you have to according to their schedule because like myself I have a family - installation was a very easy & fast.

Very helpful, answered all questions I had. They really took the time to make sure I needed what I was getting and that it suited my needs. Worked with me and gave me different options to fit into my budget. It really helped me save money and feel like I was giving back to the environment. The whole process was easy and it made me feel helpful. They were really friendly and the set up was perfect. They answered all questions and concerns I had and really explained everything to me.

While purchasing the product, the customer service provided to us was very helpful. We were able to ask lots of questions about the product and receive quality and informative answers. There were plenty of options available for financing. While we paid out of pocket, there were payment plans that were made available for items of a higher cost or value. The value of the product when compared to what we spent on it was great. The product that was sold to us is in great shape and has continued to be efficient since day one. The setup and installation of the products were very easy and hassle-free. Even though they provided a service to set everything up, setup is easily done by inexperienced people.

Easy to use customer service online or through the phone. Email response was quick and effective. Polite customer service. Issue was handled quickly. Very good financing options. Choices for people with all different amounts of money. Very affordable rates and competitive pricing. Chose a shorter term plan. Good value for the money. Saves you so much in the long run. Pay a little more now to save later. Company stands behind product and is good to work with. Setup was very good and professionally done. Was able to work with them on a time and it went smooth. Explained everything to me really well.

I am very satisfied when I receive quality services at a reasonable price. I have saved tons on my bills because of the solar windows that were installed, as well as my patios. I would recommend this to everyone. Now the value is great because essentially what you pay for the windows and doors you can also get that money back by what you will save in the electric bill. Henceforth it essentially pays for itself while ensuring you comfort and safety as well as freeing up extra money. The setup and installation experience was quick. They were very professional, patient and informative, taking the time out to answer any questions and or concerns that my family and I may have had. They were quick and efficient.

Two years ago I bought a solar system from a company that is authorized by SunPower. I spent $41,000 on this system that is supposed to be guaranteed for 25 years. Two months ago my whole system COMPLETELY stopped working. I kept calling customer service everyday but they never helped me. Today I finally got to talk to someone from SunPower and they came to check out the system. The person who came said there was a wire that was damaged by a squirrel and now the whole system is completely unworkable. Apparently my 25 year warranty does not cover such damages. I am now left with over 20 years on the contract and a useless system. This was the cost of my whole years salary. I cannot believe the company cannot do anything to repair the system even though they gave me warranty. I am going to sue the company.

I leased my first system May 2013. The seller was an authorized SunPower Dealer. This was the only classification at the time. Was told that my panel would have to be updated. The installation was done in one day, Friday July 5. I questioned some of the installation procedures as I am a retired California Electrical Contractor of 35 years. I could not contact the city until Monday. There was no permit pulled. Tuesday the installer pulled permits for SP system and 200 vac panel, the project was signed off by city inspector Wednesday. No panel was installed. The system was overpriced in the Lease and no APR stated. Since that system I have purchased two additional systems at a fraction of the price. In short my first installer did not follow proper procedures, stuck me for the panel and I cannot buy out the Lease till after six year. Other than that all systems are working well.

They helped me through the whole process. Explained financing, the process they go through to put them on my roof, and the exact layout that it would be based on the housing plans. They told me how long it would be. The spokesperson met me in person at my house so I didn't have to worry about travel or do phone conferencing. It was amazing! I have no problems with this company whatsoever. I had no problems during the process and I am certain that customer service would be as awesome as the rest.

Solar system was installed mid December 2015 and first week of January the inverter failed. A system like this should not be failing only after 3 weeks of service. A new system like this should last for many, many years. OMG!!! Contacted SunPower vendor to fix and to no avail. The Solar system is still offline (we are now at the end of January). Service and Support is terrible!

They helped really flesh out the ABCs of solar energy so I could make a truly well informed decision. They had a great step by step approach to cover all the bases.

This company is so good, I love their stuff. It's easy to use and long lasting. All the time I buy my stuff from this company and I would tell my friends about this company.

My solar energy purchase was a gift for my dad. He's very much into saving energy and keeping his bills low. The customer service was excellent and buying options were easy and convenient. I would highly recommend their product and services.

We bought solar panels for our home and estate. The service people were terrific. They explained anything, we asked in detail while they were doing installation. It was very professional and we really enjoy the benefits of having solar panels.

The workers were very helpful. I also felt very informed about the product I was purchasing and the impact it would have on me. The installation was a breeze and I haven't had any issues with their products. I highly recommend it to other clients as well.

It's wonderful to use. Less money also - would recommend it to others because it's cheap and easy to use. Love the company also. They're straight forward with you and are very helpful.

Totally I am pleasant about my solar energy company experience. But it should be more option about offers. Some prices are a little expensive and it must be more technologic. Online services are not enough I think. When you have problem about you system, you must have enough information.

The install was quick. The workers keep everything today. Payback is not going as originally planned. Otherwise I'm satisfied, though could be happier.

Ordered an energy saver for my rooftop. They walked me through all kinds of options based on needs, budget, and long-term use ideas. Shipped to me by freight packaged very well. Had a local contractor assemble it for me. All instructions needed were available. Will refer to others looking for the equipment.

All transactions from beginning to end were very professional. Enjoyed the experience a great deal. Would surely do it all again. Installation was a breeze and financing was not nearly as scary as expected.

I was a bit nervous and didn't know what to expect, but everyone was very friendly, informative, and helpful. I got a solar panel installed on my roof and it is energy saving and affordable (sort of). They helped me decide on the right product for me and obtain reasonable financing. Installation was easy, as there were capable people sent to do the job. I am happy with the experience, over all, and will be doing business with them again, in the future.

It saves money and can also generate electricity back into the grid. Installation is easy, very simple set. Great new source of energy. I like the new shingle solar panels that act as shingles for your roof, you get both sides of the sun. Really interested in that. Other than that the experience of seeing it done and the benefits is a great thing. That I am positive of.

I am very pro-environment and this step felt necessary to take as someone who believes that way. I appreciate the lack of guilt I now experience when I flip on the light or use the microwave. The sun is creating this electricity, not some coal burning somewhere.

This is a major decision when purchasing these products. I would suggest studying the finance all aspect and your budget to see if this is the right decision for you and your family.

The installation took a little longer due to the company incorrectly measuring the installation company. The financing was fine. The monthly savings are nice, payback will take a limitless longer than I like.

My family used this company in our old house and it worked fine! The reviews were average for SunPower but it worked well for our household. There was no need on relying on external fuel sources. Installation was quick and easy!

Good for low cost, makes people happy, good source of energy, would recommend to other people looking for lost cost power that's not running on a lot of energy.

It was pretty great. I am new to the area of the awesome solar power, but am loving it more and more. I am proud to say I will be doing more and more to keep it green after my experience.

Highest efficiency panels and a seriously great team we got to work with through the process. Customer service is amazing. Highest quality installation.

Reliable, solid company. Very friendly customer service. Prompt answers to questions. I was skeptical about solar companies, but the company answered all my questions to my satisfaction. The installation was quick and painless.

The whole process was easier than first imagined. When completed I was satisfied. Everything was explained to me beforehand and how the process would unfold. The workman understood their job and a quality job was performed. Now I am saving money and look forward to my future savings.

I have bought products and services from solar energy company and I'm very very satisfied whit this. They are so professionals, I feel I help to care the planet with this decision and I recommended to all my family and friends. It's very innovated, very new and is not dangerous for the planet.

Shopping around was a bit difficult but upon settling on company I realized I made the right choice. Between financing, customer service and the overall feel, I would rate them highly.

I was overcome with all the thing they had almost neighing electrol and how easy it is to install. I know a little about electrol so it was very enjoyable for me to install, put some lights along my driveway and some lights that look like snowflakes, and for the summer look like flowers bout, a big lighting system for my hunting cabin. It's easy to put up when I am there and put away when I am not there then I put some panels on my home to help with my electric heat bill. The people at the store are so helpful. P.S. I spent a lot.

This was very easy to install and I live on a big hill and always get a lot of sun and wind. This products really warmed up my porch with power from the sun. It made it at least 20 degrees warmer in my home and cooler in the summer. I love it.

Great company, good ideas, and is like the Apple of the solar energy world. Would recommend to everyone. A solid green energy alternative. Customer service was great, installation was smooth, and my financing options were reasonable.

It was a great experience. The experts helped me find exactly what I needed. The prices were great. Now with my new panels my electric bill has decreased and I feel better using solar energy.

I installed some solar panels on my home and was happily surprised by the easy installation and the end results. The price was a bit high but I had been saving for some five years. The research I did online and the company representatives were a great help in my project. In about 1 or 2 years, I plan on installing more solar power energy efficiency panels in my other home. I will rent it out and save more money.

A useful and great thing to have. Very good for my family and environment. Thank you for providing this great product and company. I look forward to future business for years to come. You have a lifelong customer in me.

It's a great product. It pays for itself, helps us improve the quality of air we breathe, and increases the value of our home. It's no wonder everyone that I know that went solar is pleased they did. Our installation went very smoothly and electric generation performance met all our expectations. We're very fortunate to have our solar power, and the saving it provides us.

I had SunPower solar panels installed by a local installer 3 months ago. The installer did a good job and the panels produce a lot of power. There was a $1,500 rebate that I qualified for that I submitted at the end of August with 6-8 weeks for receipt of my rebate. It has now been 12 weeks since my rebate was recognized as complete and after 4 telephone conversations I am no closer to receiving my rebate than I was when I sent it. They tell me I will receive it by a certain day and that day comes and goes. I get one answer from SunPower and another answer from the processing company. I was told that my installer was not an approved installer but when I look at SunPower's own website they are listed as a Platinum partner.

Entered a lease agreement with Sunpower with the understanding that cost per kwh would be reduced. After 2.5 years of operation, the Sunpower facility under-produces the contract guarantee. There is no prospect, because of physical limitations, for the system to come into compliance with the guarantee in the future. More importantly, during 2013 Edison power was delivered at an average cost of 0.258$/kwh. After including maintenance cost, 21 Sunpower panels produced power at at a cost of 0.479$/kwh. Including nominal maintenance cost the total cost of power in 2013 was $8708. In 2012 with total power usage the same as 2013, using Edison power alone, the total cost was $6456. The addition of the Sunpower facility is an unacceptable burden.

We love our SunPower panels and the customer service is amazing. So thankful we made the choice to lease with them. Can't wait to get them installed on our rental property. Highest efficiency panels and a seriously great team we got to work with through the process. Thank you!

If you finance with them, they will put a lien on your home should you want to refinance or sell. It should just be for their equipment but it will still show up as a lien on your home title. SunPower is very slow to work with your bank to do what they call a temporary termination of the lien during any transaction with your home. DON'T DO! I owned my home and wanted to use a cash out and they delayed the closing. If not happy, file compliant with any financing arrangement with Consumer Financial Protection Board. Also, don't buy in the summer because it take months before they can get it approved by local energy supplier and inspectors. Do not use the program that adds it to your taxes either.

Do NOT lease with SunPower. They tried to bamboozle me with making payments for the former owners of my new house. When we got a roof leak, they did not respond to any calls to get the panels off. We had to call an attorney. When they did finally call back after 3 weeks with the attorney involved, they told us they could remove and replace the panels for $6,000. I have all the emails that show their incompetence and trickery. Do your homework before you sign ANYTHING with SunPower.

In short SunPower and their local dealer SunCommon were negligent in our installation. Initial delays notwithstanding there was never any mention of the potential for personal injury or property damage, nor were the commonly available preventative measures discussed. In year 1 we lost our gutters, after involving BBB and state authorities Dealer agreed to pay $800 for repairs verbally, we got $400. 24 hours after clearing deck with my children snow come crashing down causing extensive property damage. Had that occurred when we were out there my children could have been injured.

Initially I was torn between the world's best technology and the world's most horrible review which I couldn't understand. I investigated the review in more depth and interviewed the home owners and it turns out that SunPower was the manufacturer of the panels and the home owner did not know the install company. The search continues. I called SunPower and it turns out that the company was an install partner almost like SunPower was the bank and the install companies were brokers, that was enough for me to go to SunPower directly which it turns out that is what their inside sales company is named, SunPower Direct.

We had solar panels installed by Ross Solar (CT) in Feb 2014. We have a 20 yr. lease with Sun Power that we pay $67.61/month. Over the last 2 months, our PSEG electric bills have doubled. Sun Power has admitted that our system is operating at 51%. Ross Solar NEVER, NEVER returns our calls. Sun Power has told us they are investigating, yet 2 months have gone by and still nothing has been fixed. We are so done with both companies!! HELP!