SunPower Reviews

I decided to go solar because I thought it would lower my monthly power bills & provide our power needs when the grid goes down. Instead, my bills have either stayed the same or increased. Since the installation is just a couple of months old, I'm being patient and allowing the distributor/dealer to fix problems and make adjustments in the system. If this continues, however, I will not be a happy camper and will make that known to friends and family as well as those who read my reviews in social media.

I love the product and how it works. It is too hard to reach a real person at SunPower before, during and after installation. They have a real customer service issue. Also, I had to deal with too many different customer service people as I did my installation in December. The product is great and I get all the solar I need when it's sunny.

The Service One installers sucked and I had to call them back everything time. I had piss poor customer service from them. But SunPower intervened and got everything done. I had them continuously calling Service One to get something done because I hadn't heard from them for almost two months after getting everything financially approved. I contacted SunPower to get everything rectified and they did that. The system is living up to expectations and producing exactly the production I thought it would.

SunPower was very transparent about everything and we appreciated it. The crew that came out and installed it was great. They had to repair a shingle and they went out and did it. Wherever they were installing something on the side of the house, they went and got matching paint and painted the side ‘cause we didn't have any extra paint. We're thrilled with our decision to go solar.

The salesman explained and went through everything with us. He told us about the whole tax thing and whatnot. The guys who installed the panels did a great job. Then the salesman did a follow-through and called us after it was installed. So far, we haven’t had any issues. It's been doing its thing.

I like that I have solar, but it's not entirely financially liberating. The energy I produce covers the cost of the electricity itself on my bills, but there is also a delivery fee that I wasn't entirely aware of how that was billed, which I still pay. I think that's just the way that utilities are setting up their systems so that they can still have some revenue coming from customers who are partially off the grid. But I liked the sales rep. He was good. I can also track the progress with solar panels through an app. Overall, everybody should go solar who has a good roof angle for the sun. It's worthwhile.

Enrollment was all virtual over the phone since COVID, but the experience overall was good. The process went very well on the installation. I no longer own the house with the SunPower, but I was very happy with it. It was a good product. They have smaller, more efficient panels and I didn’t have to have as many.

The rep was so nice to me. Very informative. He was such a nice man and explained everything. He told me what the process was. And he told me he would email me all the plans and the rates as far as my payment, and what my options were as far as financing, which I appreciated. The actual design was different than what they put on my house. The installer looked at me and said, "You know what? It will be better this way." And he changed it a bit. I said, "Yeah! That is so much better." "Aesthetically?" "Yes!" He reduced the panels on the front and put it more on the back, which I was so happy with. Because I don't want all this stuff on the front my house. I have a ranch house, so it would have been a lot of panels on the front. I'm so appreciative of that. I've already told others, "Go with this company. This is the company. Go!" And they said okay. SunPower is a 10 out of 10. I'm in default, so I don't even get a bill. And gas is crazy. So, I’m so glad I did this.

Prior to moving to Connecticut, I worked in the Solar Cell manufacturing side, as a supplier to manufacturers of Cells, and SunPower was a customer of mine. After moving to the East coast, I decided I wanted to install Solar to help manage my energy cost; reduce my reliance on the grid and contribute the environmental benefits of Solar. Earthlight was the most professional team I've worked with personally and professionally. Excellent Communication, planning and exceeded my expectations.

We got our first set of solar panels back in 2012, and we love them so much but we couldn't afford to pay to cover our electric bill completely. So in 2017, we went back and got enough to take care of our whole bill. Then we bought a beach house. We called SunPower back for a third time to put solar panels on that house. We recommended them to my sister who's got them. They're a great product. Our SunPower team is South Coast Solar and they're very responsive. If I had another property, I'd put more on them. They provide good service.

SunPower handled all three things. We also like the warranty on the roof and the panels. There were just two things of concern. One was that we got a surprise about having to replace all the roof. We were just expecting to replace some of it. Also, the fact that we were told we were charged for two, but once the roofers got up there and started tearing it down, they told us they were charging us for three. Nobody ever really went on the roof when we got the estimate. I would have appreciated somebody actually getting up on there and taking a closer look and saying that we would be charged for three 'cause they pretty much took our word saying that we just had two.

Mainly so we would have power when SCE shuts down. Savings nice benefit in addition to peace of mind knowing we have power. Very pleased with Sun Power by Sun solar. Employees are very professional. I would highly recommend this company and urge people to consider solar.

I got quotes, estimates, and schedules from three different solar companies and the SunPower representatives met my requirements. The install team was very hands-on and personable. They said they would get it done in one day, and they put up 23 panels in one day. I liked the potential savings, provided that California didn't screw everything up. My last two bills were $20 versus about 250 for this time of year. Also, I keep track of what I'm producing through the SunPower app on my phone. It gives me all the information I need. I’d definitely recommend SunPower.

I decided to go solar for environment, cut daily electrical costs due to medical equipment and just do the best thing for our future. SunPower was really nice to work with and I would recommend Ambrose/SunPower as a great representative of Solar business.

The panels work great. You just need to clean them after a fire or dusty season to keep the efficiency up to par. The installers were extremely professional and executed a seamless installation in just 1 day plus they painted the conduit lines so it matches the walls in my garage. Great!

This is our second solar installation using SunPower and Renova Energy. We feel by installing a SunPower system, we are accomplishing two priorities - minimizing an adverse impact on our climate and capturing electricity costs at a point in time knowing electricity will continue to rise in cost.

Decided to go solar for financial reasons. So far I have been pretty happy with the system, however there have been a couple of glitches I will explain. Was told it would be about 60 days for the installation of the panels - it was about 90. The system has been hooked up for over a month now and the engineer was here yesterday to fix the monitor system which hasn't worked correctly yet. It may work correctly now, but I will have to see.

With a pool pump having to run for several hours per day on top of a house with two boys that leave every light on in the house, we decided to go solar for the environment and to save money in the long run. I’m happy with Sunpower’s equipment, but the installation was just so so. If you have a light weight concrete tile roof it’ll cost more and depending on the roofing company, may result in poor workmanship. Sunpower’s contractor left an uneven tile line that’s kinda visible and a few broken tiles as a result from troubleshooting after the roofers were done. They also hit an external drainage line when drilling to install the grounding Rod which was never fix. Like I said, I’m happy with the product, just not the install.

We chose Sunpower for their longevity and common 25 year warranty on everything, including production. They delivered on their promise to handle nearly everything for us and our system is up and running as promised. The system works well with our electric car and makes more than we use.

I did not like the idea of having to pay for electricity at a fluctuating rate for the rest of my life when there was an option to do something about it. I’ve had solar with Sunpower for just over one year now and so far so good.

Wanted to help the environment…lead the way in sustainable energy! We used Cal Solar in Grass Valley and they installed Sun Power panels, our preference. They worked well with our roofing company, came over to show us how to read the Sun Power app to track our usage, and generally showed professional dedication through the whole project.

From the first meeting with Earthlight (my local SunPower installer) to getting my system up and running has been a great experience. I talked with 7 other installers that install other panels over the course of a year before I met with the SunPower installer. The choice was clear that SunPower/Earthlight was the best option. I chose to pay for my system outright, but all loan/lease options are offered as well. Earthlight was on top of everything, and made it clear how the process with permits and inspections was going along the way. The install team was efficient, clean, and did everything perfectly. My system is working great! I already referred two people in a short time.

My sisters in had used SunPower and were very satisfied. I knew that this would help my over all living costs and keep our rates lower in the future. We are very satisfied!! This has been good for us financially and the payment plan is lower than the monthly costs of the power provided by the local city.

The installation was pretty smooth. I'm pleased with the product and I was satisfied.

We were very pleased with the entire process of designing, installation and power output from SunPower panels and Freedom Solar. The staff were always available to answer our questions on technology, working with our local power company and federal tax credit. It seems that the effects of global warming are accelerated and extreme. Everyone should do their part to reduce greenhouse gases. Rooftop solar panels are our contribution to this effort.

I went Solar to help the environment and save some money. It took a awhile to get the system in service but after replacing some modules I got it to work. I also installed a backup battery to ensure that during power outage I still have some power.

The customer service has been great. They explained to me all the details about getting solar, their products are exceptional, and they are keeping me updated on the timeline to install my new solar system.

Enrolling was easy, installation went well, and we liked the panels. Also, our bill shows that we made the correct decision, and we are very happy about it. We would definitely recommend SunPower.

We signed up for solar for environmental reasons. We want to do something for future generations. We really like our system. The one negative is you keep making us sign-in to the system, which requires both me and my husband to go find our passwords and login information to sign in. I have not been able to use my SunPower app, cause I don't remember to resign in. Thanks, Anne Marie.

Fred, who was our salesman, provided all the explanations, was on call, and responded very quickly to my questions and calls. Then, when they came to install the product, he was there. He got everything together for me. We had a few glitches during the installation but they were addressed very quickly. I would strongly recommend SunPower.