SunPower Reviews

I called into Customer Service on March 20, 2023. I spoke with Christopher, who was pleasant and professional. He was able to quickly resolve my problem. As an added courtesy, he kept me on the phone to assure that I received the email that I was waiting for. Well done!

We did a month-long research in order to find the best solar provider. Among 7 companies Sunpower seemed to be the best choice and we went with them. Could not be more regret about that decision. Our project manager would take days and weeks to answer any email, he never answered or returned our phone calls. We asked for a change in our project, to include more panels then the original estimate. We received the amendment, we signed it right away and we thought we were good. 2 weeks later our project manager sends an email saying that he won't be able to add more panels to the project and we need to sign a contract amendment. Well, we told him that was done 2 weeks ago, and we sent him the paperwork signed by me and Sunpower representative.

We decided to install solar because our electric bills kept climbing. And renewable energy is important as is having an electric vehicle in the near future. SunPower could not have been more effortless. The support and guidance were just the right amount. Every worker and person we dealt with worked directly for SunPower and they were pleasant, friendly and professional. Overall very happy about our choice, the service and smooth process.

I decided to go with solar power to help the environment and save money. I selected SunPower because they offered the best price and recommendations from friends. They are responsive and easy to work with. The entire project completed efficiently and smoothly. I would recommend SunPower to anyone interested in solar power.

So a good portion of my sun power solar panels have been not communicating/producing for three weeks now and I have talked to five different Sunpower customer service people. They keep escalating my complaint up. When I try to call back for follow up to the “Escalation agent,” I’m still not getting any.

My SunPower inverter failed in September of 2022 and in October our dealer/installer contacted Sunpower and was told a replacement was not available. We then have contacted Sunpower customer support people repeatedly over the past 5 months to try to get them to send us a replacement inverter. We were told repeatedly that they could not provide us with a replacement inverter of any kind. As the Sunpower inverter that was sold to us was actually manufactured by Sunny Boy and rebranded, we told them that it did not matter who produced the replacement inverter so long as it was a dual MPPT 3.7 kW inverter or better.

I had an issue with my system in September. After not hearing from SunPower I contacted a local solar contractor who talked me through the repair. I was contacted March 30. Truth be told: you have 48 hrs for a satisfactory review not several months. This is extremely poor customer service. So bottom line, shame on you.

Easy process and very nice staff that made sure my application was completed. Very happy with their attentiveness and attention to detail. No issues and I am sure quality will match. We will be happy once our system is installed and we can start to become more energy independent.

To help environment while saving money. During the summer when the central air is going full blast, my electric bills are either $0 or less than $10.00. I have had solar since 2015. Your customer service is excellent. Mary is a real asset to your company. I appreciate her patience in helping me access my account.

Great customer service received from Lalaine. She was willing to wait on the phone while our warranty transferred. She was very helpful and thorough. We are glad to have gotten this done so efficiently and look forward to our solar products.

Half of my panels are not working and I called in to Sunpower in January. They put a request in for repair Feb 9 and as of today April 2nd, they're telling me they haven't gotten any response from their subcontractors. 2 months? Really? And furthermore since half of my panels aren't producing, I'm on the hook to pay Edison 34 a kilowatt for every one that these panels don't produce. Sun Power is only paying 7 cents for every kilowatt they don't produce. This is a big joke and nothing I can do. They were fine taking my money...

I decided to go solar not only to help the environment but also to stop worried about how much electricity I am using specially in the summer months. Living in AZ is hard not to have AC working 24 hrs a day. Very happy with Sunpower worked. They kept me informed on the development of the process. They also made it really easy to understand.

I have purchased Sunpower with my new home. Once activated, I had no idea if it was working as mySunpower website was not properly updated and showed me the dashboard. So I called. Nicko was an excellent and kind agent who helped me perfectly. I had the chat with the agent and the agent was able to quickly understood what my problem was and the solution for it. It was a very smooth process of fixing and updating and quick.

Although I've been frustrated by the delay in getting our solar panels repaired and getting warranty work completed, Jay was very helpful in updating me on the status of our case and giving me information as far as getting our warranty work completed.

The rep with SunPower knew what he was doing. 24 panels is the amount of panels that they sized for our house based off the electricity needs that we have and the location they were gonna be put in. If we put them completely facing south, we could have got away with two less panels. But since we didn't, we added two panels which we were more than happy with. I don't pay PG&E anything. I haven't had a True-Up bill. The system is doing what it's supposed to do. I am happy with SunPower.

High energy bills. To help save money and help the environment. Checked with other solar companies. SunPower had the best value and everything was explained very well. The person I spoke to at JP Solar was very knowledgeable. The Welcome Call was very reassuring that I had made the right choice.

Echo managed to assist with my app and website connectivity to the SunPower website. She was very patient and walked through all steps and possible solutions to address my issue until I was able to access the data via mobile phone and website.

Decided to add to my existing SunPower system. I had a great experience with SunPower before and I wanted to use you guys again. I'm comfortable with the monitoring system as well as helping to save the environment. Thank you for your help.

I went through EmPower Solar who uses SunPower panels. EmPower did my installation, and the team was excellent. The reps at SunPower were excellent as well. They were easy to get on the phone and they reply to emails. Everything they told me was true, and there was not a lot of back and forth. It was an easy process with them, and everything was great. Going solar is the best thing I ever did. I don't pay any electricity at all.

Keep getting the runaround and no one shows up as promised. Each time we are given a time no one shows up and it takes at least 48 hrs for someone to get back to us. We are just missing our production meter to get our permission to operate. Just this week I was given 4 different dates when J&S would come out and fix the mistake they made. No one showed up or called.

To save money as our electricity bill is over the top. Sun power is a professional company with top notch products and the best workers in the industry. Our solar panels are producing mega kwhs even after 12 years of use. I highly recommend SunPower.

Since installation of Feb '23, I have had to put 3 work tickets in for panel problems. I have gone two weeks (lately) with more than half (over 16) of my panels not working, and the customer support has been terrible. I finally reached out to a technician that I had a contact with, and he was able to give me a future date of a tech to come out and diagnose. I am very frustrated.

We have had solar for 10 years now with a lease. When the system goes down for mechanical failure we have had nothing but run around. Ultimately our performance guarantees are met, but as an example, I just received compensation for 2020, 2021 and 2022. I have to constantly remain on top of this and repeated phone calls to get it resolved. It takes more than 3 months to get the mechanical fixed as well. Now I have a shortage for 2023 as well. I will never recommend this company to anyone.

What a great experience all around from estimates to contracts to payment options. Top rated and I see why. Follow up is timely and the process was fast from estimate to submission. I am trying to say more but suffice to say the experience was good.

My electric bills are getting too high. Representative Ben is very communicative and responsive without pressure. The upcoming change in solar power costs encouraged me to sign up now. The response from Sunpower was fast and has given me confidence that all will go well.

I installed solar roof recently by SunPower company. After researching for solar companies and a recommendation by our neighbour. I was contacted by Jim **, who made a great presentation, he was honest, knowledgeable and sincere. We agreed to have the solar panels installed by his company after his presentation. Even though we were handled by other employees, he was always involved in our emails, helped in solving problems, delivered 1,000$ discount he promised, and provided another discount on his own for the roof power cleaning required.

Kudos to Vida ** for being a great listener, have the patience to answers all my questions with respect. Vida is very knowledgeable of what she does and explains well that is easy to understand. She’s outstanding! Keep up the great work Vida!

To lower my electrical bill and enjoy the full use of electricity. Doing my part to help the electrical grid. To continue to turn my home into a smart home with incentives to and more devices to my home. I can now add a pool in the future.

I went with Solar to both offset increasing energy prices/lock in NEM in CA, but also reduce dependency on fossil fuels. I hope we find ways to better retire/reclaim panels past their retirement in the future. Knowledgeable team and smooth experience apart from some minor installation rework.

To save money on Electric use. The telephone rep was great trying to help get the inverter up and running. We couldn’t so a repair slip was made. The process to get it to the tech for repair was too long. They did send someone the following Tues. The company Seabrite Solor in NJ are great. We are up and running again.

The person I spoke to was great. He did as much as he could over the phone. At no fault of his own unfortunately he wasn’t able to help me and I had to go to Reddit to address my issue on my own. Now the app isn’t relaying information to the app and I called customer service again two days ago and that issue still has not been addressed.

I just want to say that Maria from customer service was very helpful. She is so friendly and represents Sunpower so very well. She is a very nice lady and answered all of all questions. Maria called to welcome us and she made sure we knew everything. She even sent us a link to set up our Sunpower app. We are all set. She is a great job!!

We had been considering solar before we moved in, and had asked if it could be a coordinated feature of our original construction. Since we bought and built a home at the peak of the pandemic, the builder had to tell us that it was not possible with their reduced capabilities. After talking to several companies, we looked at reviews and spoke to neighbors. The reviews pointed to SunPower, and we feel very good about our choice to use them. The installation was fast and clean. The installers were considerate of noise and of our pet’s anxieties (do NOT knock on my door again!). We work from home, and they did everything we asked to control noise while working quickly. Overall, a very good experience.

I was provided excellent service with all the information I needed! Gie was wonderful and I was very impressed with her professionalism, knowledge and ability to answer all my questions while communicating all the information important to me. She double-checked to make sure all my concerns were addressed. Excellent service!

After reviewing bids from 11 solar system contractors we decided on SunPower and happily. No project like this goes perfectly, SunPower has topnotch staff/equipment which 4 bidders so stated. We were concerned about after installation support. A few days ago the app used to monitor the system lost contact. After contacting SunPower they sent out a technician who resolved the issue. We are happy with their service.

Jay was very helpful and patient as we tried to solve my issue remotely. He was diligent in his efforts and very pleasant. We were not able to solve the problem; but, felt, he tried everything he could do on his end.

The beginning was great. The salesman Greg ** did very good job and was available to us to the end of the whole process. The reason that we did not give 5 stars was that we had some issues with passing general solar system inspection, so we had to wait for main panel upgrade to take place before approval is issued. We were not very happy since the whole process lasted 5 months, but we have to admit that communication with project coordinator Lorena ** was great and the rest went smooth. Hopefully everything is going to work fine from now on without any problems and frustration. Thank you.

We were happy with the installation. The installation guys who put power on the house were great. But after we got the system installed, we got treated like crap. I had my house done by a master electrician a few years ago to amp up my house. I had an air conditioning unit which he amped or me. I paid good money for that. SolarTech come out and put the panels up. A couple of months ago, we got an $800 gas bill. I have an elderly mother who lives with me, and she needs to keep warm, so we went and got space heaters for the house.

We interviewed several companies and we thought Renova was the best and that they always work with SunPower. We hired Renova in 2016 to put SunPower panels on our house at that time. We're very pleased we have negative electric bills every year. We just bought another property. A month ago, Renova again installed SunPower panels. Everything went beautifully. I look at the mySunPower app every couple of days and I'm happily surprised to see how many kilowatt hours we have generated. I have already recommended Renova and SunPower to half a dozen friends and four have already installed it.

Enrolling with SunPower was straightforward. I was asked to sign a document and pay, and they would put the roof up. I was very satisfied that I decided to go solar and I've recommended them. They gave me an app for my desktop to track what I’m producing and I can look at my usage on Southern California Edison.

I would like to compliment Ivan for his excellent customer service skills. I was grateful Sunpower did the right thing and gave me a refund for the months my solar was not connected. Justin was also polite and helpful even though the process took a while.

SunPower impressed us the most, particularly because we thought the resilience of the solar panels were superior to the other products that we had seen. But it was a difficult time for us because they were planning on installing it at a time right before we went on vacation. So, they completed the work as much time as they had and weren't able to finish it because it takes a while to connect to the network and so on. We went away for two months. And when we came back, they finished it up and everything was fine.

Solar panels came with home. Learning all about solar power and benefits. Very good experience with Jay on the phone. He helped me with every question I had. He was professional and caring. I am happy with SunPower! Thank you

Brenda ** was very helpful in navigating us through the process of the install of my solar system. We've been very happy with the system ever since it was turned on and have already built up enough credits that we should never have to pay for electricity again!

When we enrolled with SunPower, it was not high pressure. It was very professional. When it came time to get the specific proposal, I knew exactly what we were getting, where the panels were gonna be located on our roof, what the power output we were expecting and how much the project was gonna cost. The installation went well and they took a look at our roof to make sure that it was in good shape and that we didn't have to reroof or reshingle beforehand. They went into the attic and made sure that all the roof support was in good shape, since these panels had a fair amount of weight to the roof. They were careful about making sure that they weren't just selling us something because that would work for them, but that would work well for us and not cause any problems to the structure of our house.

SunPower had really good reviews, and they had a good warranty on the panels. The contractor, Ryan, came out and did all the work. It was pretty seamless. They set everything up with the monitoring and all that good stuff, which I still get updates on. So, really, it was really painless. Ambrose Solar was our contractor out of Vacaville, and they were great. They answered all our questions. They seemed to know SunPower's product frontwards and backwards. So, we felt really good about it. The system runs itself, and the setup works. They seemed to be working really efficiently. We've had zero electric bills for the most part all summer. Even through the winter and even the minimal Sundays we have, it seems to be generating well. Everything, so far, has been great. I would definitely recommend it. The panels look great. Even what they had to install on the side of our house is nice and compact and clean-looking.

I needed help to change my email address. I called and the customer service representative was so patient and helpful. I was able to get my problem solved quickly and easily. I'm very grateful and happy with the experience. This was a very positive experience.

The enrollment process with SunPower was transparent and seamless, and my interactions with the reps are awesome. They communicate and listen to the client. That's key to me. Installation was good as well. People were on time and they worked until the job at the end of the day, then they came back if they had to and finished the job. On the Nextdoor app, somebody is looking for somebody today and I recommended SunPower. For the last two months, my bills were negative.

The system restored by instruction of your customer service. Didn't realized that system down, rather just router problem. Because I use up the system credit and received monthly bill from local provider, ConEdison, was same. But this month bill came with full charge without any solar power, then I called your company to find out. The system was out since October 18, 2022, for 5 months. Your company's system should have automatic checking system to monitor 'No Generation' warning to customers. It's your system's negligence and 'VERY DISAPPOINTED'.

To continue to go green and save money. To have a advocate to analyze my generating power versus usage which I believe has been incorrectly billed by National Grid. I have been dealing since my billing of the first three months of 2022.

Now my system has been down for almost 2 months, guess what, they just ignore all my calls and emails.

I decide to go solar to help environment as well as to lower energy bills. I have been very pleased with the service I have received from SunPower. Service and installation crews are very polite. Application for phone is convenient to monitor my usage.

We are so happy to go Solar! We wanted to save money and be as green as possible. SunPower had the best reviews & we are happy with everything! The process was easy & website provided status updates. I also really like the app where the charts are easy to read.

Extremely pleased with the customer service that I have received from Sun Power and Jeff Periera Home Energy Services. I made the initial call to Gina and within five days we were getting paperwork filled out and setting up a site visit. It’s moving along rather quickly and I appreciate that. The people are great!

NEM 2 was set to end April 13th. Called late Dec, panels installed by Feb. Site coordinator was John on the spot and was able to fix minor issues quickly. Happy with new panels. Would recommend this company to other and have other coworkers have used Sun Power and are happy.

SP system down since 12/22. SP CS assigned order # & contractor 1/30. GUYOU NEVER contacted us nor responded to 3 vm. After 2 more calls to SP, Cathy set us up with SP Tech & appt today. TY Cathy in CS & Eric, the tech.

We had been considering solar for a while but thought we were too late to qualify for NEM 2. We were informed by Solarpower rep that we could still qualify. The experience up to this point has been very good including discussions with Zy. We hope this continues as we move forward to getting the solar installed. Thanks.

I believe in protect the environment therefore I decided to use the solar panels. I do have two systems at my home since 2018 I used to be working for a dealer and we sold SUNPOWER Panels and I believe in the product. Now, I reached out to your office to do some updates on my account and the Representative Lourd did an excellent job and assisted me with my concern and he updated my information. Happy with the service. I appreciate very much the excellent customer service.

We decided to choose solar, after talking to some of our neighbors. Sun Power was not the first choice thrown our way. However, after more in-depth conversations with friends. It became apparent to us, that Sun Power was our best choice.

Just getting started with the process. So far I am pleased with the customer service and transparency. I will wait for the site visit to see what SunPower can do for me. Pleased with customer service. Isabella is friendly and gives clear information and answers.

To save money and the girl that help me she helped with everything. Great service. I'm very happy. SunPower a great company. I have only good things to say about sunpower. Everybody was so good to work with. The work was done beautifully.

Customer service rep was helpful to fix my problem. Would do business with her again. I had issues with monitoring system. She was helpful in guiding me through restarting on my side as well she performed reboot service. I connected with multiple customer service representatives with Sun Power, but she is provided the best service. She was very clear with her communication and was patient in helping restart my system.

Even with solar was getting large electricity bills. Adding panels should offset this expense. Initially didn't have enough panels installed. Our sales person explained what we should have for all the things we run and how electricity is going to keep increasing. We are happy to have a set amount for the next 25 yrs.

Link to app from solar to phone not working. Your advice reestablished link. No way. I just don’t understand why people would think that they can get away with this but they just want to get better at it and it is so frustrating for them and the world they are trying.

I decided to go Solar because my electric bill is increasing every year. Jordan, John, and Mark are very nice and friendly to work with. The installation of the Solar process didn't take long but I'm still waiting for approval from PG&E to turn it on.

Zy was an excellent help with getting me set up with a project coordinator for my solar panel system. I wanted to get Solar to both save on my expensive utility bills and help the environment through more renewable sources of energy. SunPower has been excellent thus far.

We decided to go solar with Sunpower based on the recommendation of our university’s alumni association. We’ve been wanting to go solar for some time, but needed a company we could trust. Sunpower is delivering on the expectation of a great company providing great service.

I decided to add a solar PV system to my residence as I make it more energy efficient over time. Running my home mostly with 'green energy' is important to me in an effort to reduce my carbon footprint. I chose SunPower because they provided the most cost effective solution, best product platform, and best long term support.

I decided to go Solar to help save on my PG&E bill. I met with Daljit ** who was so amazing and kind. He provided great information and took his time to answer all of my questions. I did not feel pressured to sign like most sales people make it to be. I am so glad I went Solar with SunPower.

I chose solar for environmental support and economic benefits. I am very happy with my choice of company. They were timely and efficient. They were available to answer all my questions. I would highly recommend SunPower and solar. I have many friends that are happy with the choice of solar.

Had a great project consultant who helped move the process, but others within the company were not as quick to respond and get things moving on the project. Went with solar both to save money and to go more green for the environment.

I decided to go solar mostly to save money and protect my electric rates from the big increases I've seen happening all over the US. I just started the process and hope that it takes less rather than longer to get my panels installed and producing power.

My SunPower app was not allowing me to change my password. I called in and spoke to Jane. She was able to understand my problem and took care of the issue immediately. She had my app running back up quickly. Looking forward to working with her again.

Contract number **. Jay was very professional. He listened very carefully to understand my issue, then he asked a few questions to make sure he has all the correct details and finally helped me quickly to resolve my issue. Thank you.

We decided to go with solar power to save money and to do away with outlandish electric bills. Hopefully this was a good decision and not one that we will regret, so far, all of the people that we have spoke with who have solar seem to be pleased.

We see electricity prices rising in the future and the grid getting overloaded, as well. Plus, since 1976, Exxon's scientists have known that climate catastrophe is headed our way because of fossil fuels. It only makes sense to do our part. SunPower products and service and Sun Solar's installation and service have made it all possible for us.

Echo was very helpful. She sent me all documentation that she had available and was able to point me in the right direction in case what she sent over wasn't sufficient. Her help was much appreciated. Thank you Echo!

Going solar to save money and help the environment. Our house came with solar but we need more panels. The onboarding process was easy. As was the quote, approval, and signing up process. We look forward the the project starting with our local SunPower dealer/installer.

Went with Sunpower for additional panels because previous owner already had a system with Sunpower. Installation was a breeze but planning and scheduling and permitting were challenging. Sunpower's project manager was very helpful in keeping the project on track despite challenges.

We ordered the sun panels to save money and the help the environment. We are very satisfied with the whole process with Sun Power. Patrick was great to work with, very helpful and professional. I have been monitoring the solar production and am pleased with the results.

My wife and I decided to go solar in the summer of 2016 in order to lower our carbon footprint and save money on our utility bills. We spoke with Joe ** of the Sunlectric Company in Oakdale, CA, who explained that we could choose panels from 3 or 4 different manufacturers. He recommended the SunPower panels, as he felt that they were more reliable and would likely be more trouble free and longer-lasting. Joe put together presentation that projected that the cost savings of a SunPower 26-panel would pay for the cost of our system around 7 years.

This is our third house we have had solar installed. This job went very well. No problems whatsoever. Saving money on electricity and helping the the planet. We look forward to not having an electric bill and a 30 percent federal tax credit.

New home construction didn't leave us any latitude whether or not to install solar, but I'm happy that we have the installation. We are Canadian residents, so we don't have access to the tax credits available with a purchase, so we went with the lease option. I inquired about installing extra capacity, and would have liked to do that, but unfortunately that wasn't available with the lease option. If that could be arranged in the lease configuration I would be interested to discuss that option further.

They have a good system. The installers came quickly, they were respectful of my house and it was a good experience. I would recommend SunPower.

The salesman with SunPower was very reasonable and the recommendation was good. I went to six different companies, and they were giving me different options. I would ask what the different options were. They said, "In the first few years, we will charge that much. After that, it's gonna be 1% more." When I'm leasing this system for the next 20 years, all that price is gonna catch up with the regular price. With SunPower they locked everything in there, $51 and some cents. There were no changes which was the best part. I also asked the questions about who was making the panels while I was searching for the price. The panels are made in the United States. The salesman with SunPower told me the same thing too. The panels have been there three years, and there have been no problems so far. I got the system check so I can see which panels are working, which are not, and if there's any malfunction anywhere. I'm happy with the system.

Updated on 04/11/2023: It's been about a month since my review and we've been issued an escalation expert and still have no resolution. Their next step is to have someone come out and see what type of system we have to determine if another inverter would be compatible. We submit weekly emails for an update and have not yet received any definitive answer. Patience has run out (inverter has been down since August 2022).

Put in a SunPower system thru South Coast Solar and couldn't be happier. Top quality equipment at reasonable prices and the wait times weren't too bad considering the supply chain problems we are all dealing with. If you're on the fence for solar, this is the company to go with!

Can't recommend SunPower enough! Everyone on the project was great and all materials are of the best quality. I had many questions during the projects and Michael and the Sunpower team were always so patient helping me learn and move the project forward. So excited to roll into the driveway and see our sunpower panels everyday.

Based on my research, SunPower's panels seem to stand up longer and don't degrade as much. The guy that came out from SunPower was great. The installation team got there when they said they would. They did the installation in the timeframe that they said. They cleaned up after themselves, except for the glove that was left on the roof. After the installation, my brother who used to be a roofer went up and checked everything. He said everything was great. When I looked at the app one time, there was an error so I contacted them on the chat in my app and sent an email. The app chat got them quicker and they told me what to do. It was solved. They said that there was nothing wrong with the panel. It just needed a reboot. There was only one thing that bugged me. They had to drill and put this bar up outside the house. They should have put it closer to the house because it could be a trip hazard.

We decided to go solar to save on our energy bill. Our electrical bill use to be very high. It was hard to get it under control. Now with solar our bill is at a cost we could handle. We are very happy with our solar power. We'll definitely recommend solar to our friends and neighbors. A few people in our neighborhood already switched to solar, so it's coming a popular thing these days around here.

The SunPower rep was very thorough and responsive to my questions. I was happy with the crew that came out to install the panels. However, the system went down last Thursday and I haven't been able to get somebody out here to fix it. So, I’m upset with them right now. But other than that, I was very happy.

Save money. Help the environment. Mark is pretty knowledgeable, courteous and know the product. Carson ** is pretty knowledgeable as well. Thorough. Expertly walk me through the process. Courteous and friendly. During the sign off as well. I hope the process will proceed as planned and very smoothly.

Decided to go solar mainly d/t high electrical bills especially in the summer months. Sunpower by Precis received excellent ratings on our towns "Next Door" social media site. My experience has been excellent with timely and professional communication. The product is high quality and the warranty is excellent.

We decided to go Solar to save money, add value to our home and help the environment in the process. I would’ve given the process a 5-star rating, if my project was not delayed by 3-4 months and the physical install of the panels had gone smoothly.

I have nothing but great things to say about the people at SunPower that I have had the pleasure to work with and I recommend them to everyone I can. Tamir and Philip were very good at keeping my up to date with progress of my system.

The new micro converter is indicating a higher value produced as compared to the other 11. Understand it is a newer version. My SunPower App is not working and need to add it to our new Wifi/AT&T Fiber. Jay was very helpful in explaining the situation I was experiencing.

Signing up with SunPower was fantastic. It was quick, easy and very detailed. Based upon my usage from my energy provider, SunPower wanted me to put more panels in. I chose not to put as many as they wanted me to and my decision to downsize seems to be working at a much better advantage to me. I'm able to track what I'm producing thru the app. It tells me what I want to know.

We decided to go solar to save on our electrical bill. We got PTO on March 1 but the system is still not activated as of March 9. There is poor workmanship, and uncompleted work on the roof. When it rains and the wind blows parts of the system is falling onto my yard and driveway. Please see pictures. Been trying to get this resolved. But unable to get any kind of correspondence back or updates from Robert ** which is my point of contact. Not sure who to contact to have these outstanding issues resolved. Horrible service and workmanship. Wouldn’t recommend Sun Power to anybody. I hope my kids and pets do not get hit with any falling debris coming off the roof from your system, very unsafe.

The process has been smooth, although it took a bit longer than I hoped. All of the reps, including Jed, have been very professional and responsive. Our project is reaching completion, and I have already recommended Sunpower to my friends.

Jay is an excellent customer service rep. He was able to help me create an account and also helped me understand the numbers behind the power generation and usage. I highly recommend him for promotion to CS manager. Good luck Jay.

Everything has been great in my experience with SunPower. Now, my electric bill is $9 a month. Their app is also great. They redid it a couple of months ago, made it easier to read. The font was too small initially. They made it much bigger, so I don't have to get my glasses to read it.

Thank you Maria, for the information about the account I have taken over with the purchase of my new home. I hope the solar panels will assist with my power bill when we have sunny days! I look forward to getting more instruction down the road.

Cut out FPL. AND save money. Service was fantastic. Everybody is so nice to deal with. Recently I found out that the Figures were not accurate on my loan so we are trying to have it fixed. I wish they could figure out what went wrong and fix it. Waiting and waiting is not a pleasure. Everything is running well. It looks like I am making more electricity than I'm using so it should come out well at the end hopefully.

Review on service. Maria was able to help with all questions and queries. She helped with process of automatic payments and also verified the account details and helped with the doubts I had. I got the verification mail post the conversation and also got the form to do automatic payments.

Got a new roof and had been thinking of adding solar once I had the new roof. Then, we had a cold (for us) winter and more expensive utility bills, plus I heard about the NEM 2-NEM 3 changeover coming in April. I don’t have any central heat in my 100 year old bungalow… weighing the options, it seemed going solar would be the most helpful for the environment, the grid, and for our home.

SunPower offers the best 25-year performance guarantee. It's a little confusing initially because you talk to somebody from a call center from SunPower, they look at your house and get all your information via email and a phone conversation. They then connect you with one of their authorized installers which in our case was SolarTech out of San Diego. That could have been better explained because I didn't know where the engineering was gonna happen initially. But it worked very smoothly. SolarTech did the estimate. They came out and did the inspection of the house. The process went extremely slowly by neither SunPower nor SolarTech's fault. We had horrific delays getting the permit in place. The dealer pulled our permits, scheduled the work, and did the commissioning. Once we were transitioned to SolarTech, we weren't dealing directly with SunPower for any of the rest of the project, which is fine. They explained that upfront.

I purchased the SunPower solar panels (34 panels) several years ago and whenever there has been an issue with the equipment they have responded and corrected the issue. They have honored the warranty and their phone support had been very helpful.

Went solar because it’s something we could do to help with climate change and it seemed like a reasonable investment. It also seemed an interesting thing to do. I had proposals from four companies and picked Sunpower because the kW output was equal to or higher than the others, the panels were the most efficient, and the cost/kW was at least as good or better than the others. Also mattered that Sunpower is a well established, stable national company. I found all of the people I dealt with at Sunpower to be very straightforward, pleasant and easy to work with. The installation went very smoothly and on schedule. The system is up and running. I get a kick out of checking it out on the app.

Sunpower Made a change in my solar panels (one which I fully approved of) that caused a problem due to the seemingly ubiquitous supply chain problems. But, once panels were received, installation proceeded fairly promptly. Of course, then the Christmas/New Years holidays held things up a bit. And APS has a few hiccups in their system. But overall, installation proceeded apace, and I now have a system for which I pay nothing for all the power I need to use.

All around great experience. The only company to be upfront about certain costs and such. Please do your homework when getting solar. I would recommend this company again and if we move will use them again. Sales and install was good.

I would like to save some money by going solar. Also it can bring me a backup plan when experiencing power outage. I think Theresa, Constancia, and Zy were both very helpful to make this project move forward. I appreciate their help!

I needed to change bank account numbers as a got scammed and the bank suggested I close and reopen my accounts. Echo sent me an email to fill out and return. It was very easy to fill out and send back. She helped a lot.

SunPower made the installation and getting your certificate of operation super easy as well as the process for the financing for the whole project. Everything's step-by-step. They walk you through it and it's a good experience overall. The installation was two days. The solar panels were embedded into my roof so the installers had to remove tiles. Then, they put in the solar panels. The second day was all electrical work. The installation doesn’t interrupt much. They take your power down for 10 minutes and then bring it back up. It’s very painless.

Best part was when he put me on hold. He came back to let me know what he was doing and that it would just take another moment, rather than leaving me on hold. I appreciated him checking on me and the service was also terrific.

I was approached by their salesman, Arvin, we spent a lot of time looking at the costs and ROI. I determined the cost benefit were worth the investment for me. My coordinator, Katt, was excellent. Super responsive and very competent. The product has an excellent warranty and the installation was very well done. I am very happy with every step in the process and have already recommended SunPower to friends and family.

The SunPower system pays for itself. The inspector in town said that the company who installed it, Esmay, has a very good reputation. They broke some tiles and the owner ordered new ones and had techs replace the broken ones.

I added solar panels to help the environment and to save energy costs; my work email is associated with my emailed report so I needed help to add a new email and the customer service rep was very patient and helpful.

Needed help with payment on the webpage plus had some questions on my usage and to explain features on the website that you have. The only thing that I was not able to get in the website changed password and everything with help of the agent but was not able to sign in at all. Maybe you can look into that and contact me to see what other thing I need to do because I registered again and was unsuccessful. I thank you for your time.

The enrollment process took four months, and it was just about what I expected. I didn't expect it to be that quick. I gave them some information, and they dealt with permits and the energy company. I didn't have to worry about anything. I'm extremely satisfied with going solar, and things have been working well.

SunPower's crew was good, and we haven't had any difficulty with them. We had some difficulty getting the electric company to put a new transformer in. It was caught between a couple of different companies in our neighborhood, but they finally got it in. That had nothing to do with SunPower though. Everything has been fine. We got a new internet server in our house and we had to re-sign on to the app and I had a little difficulty with that. I sent an email and got a response back. It was smooth, and that's surprising. Also, we've reduced our bill. We've gained more kilowatts than we've used, and we're pretty happy. We're leasing and we haven't received any payback yet. We just passed our one-year anniversary and I understand that a settle-up happens sometime around now.

I wanted to go solar for environmental reasons and cost savings. The process was fast, smooth, and SunPower helped with all phases of the project and responded to my inquiries in a very timely manner. I would definitely recommend SunPower to a friend. Though it has only been a week, my panels have been producing more energy than I thought. I'm very happy about this.

I enrolled with SunPower through a Zoom meeting. Everything was laid out. I pretty much knew what I wanted. My panels have been up and running for three months.

We have been trying to get broken Solar inverter fixed since Sept 2022! We call every week and they tell us it should be fixed next week, just waiting on a part...twice we were given repair date and no one showed or called! When we called we were told that they don’t have us on the schedule? We received a $1000 past due bill from Big Bear Power… We are under contract with Sunpower and pay them $120 per month. We are trapped! Sunpower is unethical at best and act like a bunch of crooked Con Artists! Stay away from this Company!

We decided to go solar in 2018 because there was a healthy tax break of 30%. We did feel a bit pressured when we signed up because we were told that the tax break was going to end. We later found out the tax break was reduced to 27%. It now has reverted back to the 30%. To use that as a selling tactic, although not dishonest, is a lousy way to secure a sale.

The lady we spoke to was extremely proactive and had the customer’s best interest in mind. The gentleman we spoke to was more of a numbers person. He just wanted to give you your numbers and go away. But he was polite and answered all questions. Overall, our decision to go with SunPower has been very positive up until this point in time 'cause we've contacted them to possibly expand our system and had a heart attack when we found out how much it was gonna cost. But other than that, we're glad we went with SunPower. The City of Lodi unlike PG&E settles up the difference of usage once a month. So we know exactly where we stand.

I like the quality of the solar panels of SunPower and the ability to own the system. Their solar panels at the time had some of the highest guarantees after 20 years. About 97% of its production is guaranteed. So if it isn't, I can always call them on the guarantee on that. Whereas other ones, the details on those were down to 80%, so I'd lose quite a bit. The installation was also very professional. They had the roof inspection, made sure all the assessments are right, and had contractors, licenses and all the stuff that makes you feel confident about that installation process.

SunPower's salesman was great. Sometimes you meet with salesmen and they're super pushy. You try to say, "I'm not interested," but they ask you 27 more times if you are. The way the SunPower salesman approached the process was wonderful. He made you feel like if you were his family member or friend, it was what he would recommend, but there was no pressure. Everyone I spoke with was also very friendly and helpful.

When I purchased my SunPower system I was told I would save money on electricity. Because of the overpriced system, I am paying more for the loan payment than I save from the utility. Interest payments alone are over $1000 per year and this will continue for a long, long time.

Ryan ** helped me troubleshooting the problems. He was very patient, friendly and helpful. Jennifer and Angie ** helped to set up the field tech visit were also very friendly. Christen came today. Very nice young man. Running into some technical issue, the device need to be replaced. Due to the lead time and busy schedule, the project may take another couple of months. Since the solar system is working well, I do not mind of waiting. Even though the project takes much longer than I would hope for, all in all, it has been a pleasant process due to the attitudes of all people involved.

Vida was knowledgeable and patient when assisting with an issue with my billing. My late fee was waived and the double payment due to a configuration issue with auto payment was resolved. Not only she assisted me with the issue, but also Vida made sure that my configuration is correct for the next month auto payment schedule.

I called due to could not login. I needed a password reset. Jen corrected the issue. The one complaint I would have is had to wait 30 minutes to get help on resolving that. I have owned my system for almost 13 years, very reliable and I am very happy that I use no electric, we also added a battery backup system and now we are very much so off the grid!

Got a call rather quickly today and get the site survey issue resolved in a few mins. It was a pleasant surprise. Thanks.

I spoke with Jay at SunPower. I had questions about my system. I am a new customer. He was very patient and worked hard to answer all my questions. I appreciate his genuine concern and helpful suggestions. Thank you.

To help save money and hopefully benefit the environment…. Overall happy with service provided so far. My summer electric bill are boarding on obscene plane out crazy… Good service from Mark at Renova and perfect follow up with SheS.

Enrolling with SunPower went really well. They installed the solar panels sooner than they scheduled it. So, they did a good job. Everything's running. I would recommend SunPower.

I went through an agent at SunPower and he was great. Going solar allowed me to save a little bit. But it's not a tremendous amount of savings like people think. You're producing excess during the day when it’s sunny and you're just taking it right back at night. Maybe you're saving 150 bucks a month but your true-up bills are ridiculous.

The product is good. I like that there is no electricity bill. It's just me in the house. Last year I got $400 back from the electric provider.

The panels that SunPower offered were good enough that I contacted them and came up with a system that would eliminate my electric bill, and it has since 2012. The techs who installed my panels were very professional and clean. I have a metal standing seam roof and they were very careful not to stand on the seams and not to puncture them when they used the clamps to hold the frame down to mount the panels on. They didn't fall off the roof either. For the first eight years or so, it was very easy to track my progress through the app but it was not that informative. Then there was a period when the app was changing, and therefore, I could not ever see any solar collected for that time period. Eventually, they finished the conversion nationally and regionally, and it's back to a new app that now provides more information.

Vida was the customer rep that I spoke to on the phone today. She was very kind, helpful, and patient in answering all my billing questions and shedding light on my options to lease and/or buy out the system. Much appreciated, Vida!

I had the unfortunate experience of having my bank account drained and had to open a new one. I called SunPower several times and finally found the number I had to call to change my bank account. Francince was very pleasant and helpful. She took care of the issue. I did not want my SunPower account to default. Thank you Francince.

I am writing my review based on customer service. I signed my contract Sept 2022 and it’s almost March 2023 and still not able to use Solar. The whole process is terrible. I had to keep contacting Sunpower or else I probably wouldn’t be updated. They tell you to reach your project manager whenever you have questions or concerns so I would email them and it would takes days sometimes weeks until you get a reply. I would say that the people who answer the phone that are not part of your project crew are good. So like I said I signed September and after calls and e-mails finally got a schedule to install solar. That day came and guess what nobody came and I didn’t even get a call or email saying they weren’t coming. Now I had a feeling they weren’t coming because of the weather report saying it will rain, but even asking them if they were sure they will come because of the rain they said yes they will come.

She investigated my request and was able to have my profile updated so I could see the individual solar panel outputs. She investigated my request and was able to have my profile updated so I could see the individual solar panel outputs.

The process was very smooth starting from getting the quote till the Solar installation. The agents were very supportive and responsive throughout the process. They were very prompt in their response. I highly recommend SunPower based on my experience.

Save money, increase property value. I believe Sunpower Solar panels are the best on the Market. California Solar the installing contractor disappointed me when I was looking to add batteries to my system and told me my project was too small for them and now they were too busy to deal with my small 4.32 kw system. Sunpower has always been available to answer my questions and concerns. Thank You!

I decided to go with SunPower as they were the most informative and I liked the panels and how they were mounted. Alan ** on the sales side and Kristina ** the Project Manager were great. The installation went well and everything looks neat and the system is up and running. I would definitely Recommend SunPower.

I was very impressed with the product, but not so much on the install. I signed my contract in June 2022 and was given a 3 month timeframe for completion, which should have been September 2022. I believe that due to the lack of follow up and communication, this was dragged on through November!! I had already started paying for my panels and was still paying for electricity! I believe SunPower should reimburse me for those electric bills and my panel payments until my system became operational on 11/29/22. And, they didn’t install the bird mesh for another 9 weeks!

Appreciate Maria for patiently explaining me all the things that I should know. I am a new home buyer and the lease got transferred to me. Maria explained the billing, usage, ACH and also shared details on how to monitor the power over the phone app.

We decided to go solar because it’s the right thing to do for our environment. In spite of SRP’s very poor stance on solar we felt like it would be worth the investment. I interviewed 3 solar companies and found SunPower to be the most professional and honest. We have found the communication from SunPower to be excellent. The project moved along just as they said it would. The installation was done VERY professionally with absolutely no mess left behind. We encounter a hiccup after “going live” with the monitoring app. The customer service team and technical team worked diligently to fix the issue even though the system was working perfectly from the onset. The problem was solved timely with Patrick staying in close contact with me to make sure we were satisfied. We have been VERY happy we chose SunPower to be our solar energy partner!

I could not log in and I was checking if my solar was working. Solar is working perfect and I was able to log in and also get the app log in as well. Jay explained that it will be utilized more now that we are going into the sunny time. Jay was great!

Save money with going solar, go green, produce our own energy. Katt was great to work with, she answered my questions with courtesy and promptness, she kept me updated in a timely manner during each of the steps in the process,.