SunPower

Updated on 11/01/2022: Our house has been installed with the SunPower solar system for little more than two months, we are satisfied with it. Initially, we had some unhappy moments because of certain installation related issues. We communicated with the leadership and they solved the problems. The day time is getting short, we still have good energy production from the panels, we would say that the efficiency of the SunPower system is nice, hopefully it will keep working like this. I will keep writing reviews.

We haven't had an issue with them. We’ve recommended them to a friend and he ended up going with the same company and getting it.

My experience has been very good, with the exception of one thing. It is not SunPower's fault, but the monitoring device has been on backorder for some time and we haven't got it yet. But we talked the other day and they said they're working on it. Other than that, the system is working great. I'm very happy with everything.

It's excellent with SunPower. I'm 100% satisfied. They have great customer service. My rep was Justin and he did an excellent job.

This company has the worst ever customer service I know. They installed my solar system for 8 months and just the first month worked and never worked again and is 6 months I keep calling and talking to customer service and they are not doing anything except promising. I strongly recommend you do not do that.

I went solar to save money on my PG&E bills. They are way too high and it is the right thing to do to help with our climate changes. I also hope it will keep my home cooler and it seems to being doing that already.

Past 2~3 years there was no problem. Engineer and technical support are good enough. But recently they seems to have big problem in AutoPay system. They changed my account number without notice. (Enough balance in my bank account) and they said I did not register for AutoPay and charged me late fee. (Because they changed my account number, this new account is not registered for AutoPay). I called Customer Service and they did not try to understand what the problem is. I think they are going out of business sooner or later.

To save money and also help the environment. The installation crews were all very good and polite and never made any messes. In regards to the subject mentioned above I left several phone messages but never heard back from them. Otherwise everyone has been extremely helpful.

Wanted to do something concrete for the environment. An overall reduction in utility bills certainly was a draw but payback was at least 13/14 years, so it wasn't the primary motivation. We researched and interviewed at least 5 different companies but decided to go with Southcoast Solar, the representative was very well spoken, knowledgeable and came highly recommended by our financial consultant who had recently installed solar through the company as well. We are pleased with the experience.

The experience with SunPower was a pleasure from start to finish. I was very impressed with the approach of the people I talked to. It was a very favorable experience and I'm a happy customer. They’re undergoing an update of their software at the moment, so I can’t see what’s going on with my system reliably. There are very strange numbers that are showing up. But I assume they'll all get straightened out when they finish the upgrade.

We went solar to save on our electric bill for sure but we also wanted to do what we could to help the environment. We have been solar for 11 mos without any issues. We are very happy with our decision to go solar with SunPower.

1, The installed capacity is 6.8KW, however, it has never reached 6KW yet. (5.2KW was the maximum reached.)

2, The scheduled maintenance from 6/29 to 7/30 is definitely too long and I can't monitor my solar system since 6/29.

Going solar is the right way to go, and working with SunPower make the decision easy. The services, the product, the communication everything they are on top of it. I know many people are posting when they have an issue which is not fair because the majority are working just fine which we all expect that. Kudos to SunPower.

We decided solar was the way to go for us. Before summer even hit our electric bill was already in the $400 range. We look forward to saving hundreds of dollars per month. Thank you for the amazing service Energy Concepts from start to finish.

We wanted to use more Green energy and to reduce our PG&E costs. After interviewing several companies, Ambrose Solar, with SunPower panels was the best choice for us. The panels were installed in a day and after receiving our go live from PG&E we are making our own electricity. Everything works fine.

We wanted to have solar for some time, mainly to save on our increasingly expensive electric bills. The SunPower staff were very friendly and knowledgeable, and they helped at every step of planning, installation, and service. We particularly liked their full explanation for any questions we had, and their "one stop solves all" approach that meant we only have one company to answer any issues.

After a winter where some people lost power for 5 days sparked my interest in never being without power. This summer is a doozy and I am so glad I now have 27 panels on my roof and two back-up batteries. I love watching the app when I am selling power back to the grid. I have a sense of freedom over the power company. Thanks Sunpower!

First, I am not a Green Person. However, I have a daughter with health issues and she needs her Cpap machine. To provide continuous power to our home, there was no other option except Solar and batteries. Installation was ok but, took longer than expected. Since then, we have added an extra battery and now have 2 Powerwalls. In short, no issues, no problems, and almost no light bills. Now that the credits don’t carry over, I expect low light bills and insulation from increased energy costs. Just a note, for us the 2 Powerwalls we will have to watch our power usage in June, July, August, January, and February to run the Cpaps and Air Conditioner all night.

Flawless installation by Jeff Periera Home Energy. Panels are working better than expected- more electricity has been generated than planned. Thank you Sun! Great cell phone app to track performance and notify if problems occur. Customer service is top notch.

As a first time home owner, I looked into solar to save on electricity cost. I did a good amount of research, met with other companies and ended up with SunPower panels. Though not the cheapest, but their industry leading warranty lets me keep peace of mind, and industry leading efficiency lets me know I have the best product. I’ve convinced others to go with SunPower too. Their App is also simple to use and great. I love seeing metrics and data of production and cost savings. Highly recommended!

I decided to go solar for two main reasons; green energy and a backup battery as my area experiences frequent brownouts and blackouts. I chose SunPower, even though it was more expensive, because of high ratings and the fact that all components are SunPower's, therefore SunPower's responsibility if things go wrong. Also, their roof installation is a superior process, flush to my roof and no chance of roof leaks. Working with SunPower was a dream. Once I signed, they handled EVERYTHING and maintained excellent communication. Once the system was activated, there have been a few issues that needed attention. A quick call to the installing company or SunPower customer service resolved any problems quickly and seamlessly, usually remotely. The app is also great, and very user friendly. I highly recommend SunPower.

To save money from CONEdison and put some money back in my bank account and not using too much electricity that’s required to get my lights on. This program is amazing and I love it the idea of the Solar system.

We went solar to protect the climate, ensure power during unexpected short outages, restore power after hurricanes, save money on our monthly bill. It is the right thing to do! The system install was great. The year long wait for the Tesla storage battery was very frustrating.

I went solar for the environmental factor, and also trying to save me some money with all this inflation situation going on. I'm very happy with my solar. It took 4-5 months to get it going but at the end I'm very happy.

We were happy with Sunpower until we had to expand our system and add more panels. Ever since then it has been a nightmare. They have given inaccurate information over and over, do not reply to emails, give us the runaround. It has directly affected our TREC payments and entering information for state reimbursement.

My solar panel system is 4 years old, $25,000. It stopped working on June 7. I have called repeatedly to get a service technician to my home to no avail. I received an e-mail today saying they will charge me $300 to schedule a technician to come out and diagnose what is wrong. They claim the part that may have to be replace is not covered by my 25 year warranty but they don't say what that part is and why it is not covered. SunPower is much more expensive than all the other solar companies but they are not worth it. Their customer service is a joke.

We contacted SunPower and the enrollment process went well. The only issue that we had was whoever was contracted to do the electricity panel did a poor job. The panel wouldn't shut so I had to make a complaint with the company. It took a while but it got resolved. Somebody came out and fixed it. I'm using the SunPower app and it’s decent. It could certainly use some improvements but as a bare bones tool, it's good. Overall, the experience has been positive.

The sales rep was informative and got back to us as quickly as possible. The installers ended up breaking a couple of our blinds but other than that, everything else went well. It's only been about a month but SunPower’s service has been good.

The experience with SunPower was completely seamless. They scheduled the appointment fairly quickly. The reps were on time and did everything right. They handled all the permitting and stuff to PG&E to get the approvals, and it was painless. I thought about purchasing solar panels a lot of times over the last few years, but for some reason, I never pulled the trigger. I should have done it a few years ago. People should not wait.

My installer, who's one of SunPower’s certified installers, handled all of the paperwork. It was great because I didn't do anything. I'm 1,000% positive about going solar. It has been fantastic. It worked from day one. You plug them in and they work. So, I have no issues. I'm off the grid now, because I also got batteries. SunPower is doing exactly what they’re supposed to do.