SunPower

We liked the warranty on the solar units with SunPower and the guaranteed power after 15 years. Most of our experience wasn't with SunPower but it was with the local installer. They were a little rocky. The communication was very slow and poor. The installation went fine once we were able to get to that point, though. The only issue I have is the array is not large enough. I don't have enough solar energy to cover my house. In the summer, we're getting what the array says is supposed to give us, which is what they told us, but it's not enough to cover our needs. Then, solar generation is really poor in the winter. The app that SunPower uses is pretty crappy. It's never worked right and it pushes you over to the website. Still from a solar power perspective, I'm pretty happy.

I was looking for solar panels online. SunPower was able to respond to my questions and was also available with my utility. They were available when I tried to call and had a solution that fit my needs. The only thing that was not clear from the beginning, was that if the grid’s down, the solar panels are down, unless you have some backup solution in place.

Enrolling with SunPower was easy. It's working great for us. We're very happy with the whole setup and how it all worked together and we're saving money.

I love SunPower and Freedom Solar. I like their warranty and that repairs were handled by them and the manufacturer directly, whereas the other ones were never quite clear where the warranty service would come from. I've also noticed savings in the electric bill since using them. The bill was $14 a month.

I talked to SunPower about 10 years ago because we've been looking at solar on and off for the last 15 years. The program never made any sense for us until this last time with SunPower. The pricing and the savings made sense and that's why we went with them. Part of the reason was also because they had good reviews. They've been around a long time too.

Did a very extensive remodel, which included a new roof, solar panels (16 of them) and the SunPower back-up battery. Since I had such a great experience when I put these in my old home, I used SunPower with my new home...and completely recommend these products!!!

I decided to go solar to help reduce our carbon footprint in the world. We use our bicycles when possible to run errands to reduce our use of petroleum. The Sun Power solar system has met our home's electrical needs 100% in the first full year of operation.

We had become weary of paying PG&E exorbitant rates for electricity, and began by contacting several solar providers. ENERGY CONCEPTS impressed us the most, and became our choice. No regrets! Super fast and efficient installation. All personal contacts were beyond expectations. Our system is up and running, producing energy for our home, and saving us money. Happy customers, here.

After have electric bill over 200. Per month we needed to do something. We talked with a few companies and went with Sun Power. Great people and super products. We are happy that we made the change. Only issue is it's so new we haven't had our first bill.

The solar costs were financed and a very competitive rate. The solar loan is lower than our annual electric bill. Our highest bill after solar was the month we turned on our panels, $9.00. We have been getting negative electric bills for 7 months.

I did it for the environment but the savings allowed me to make that a now decision over a when decision. They answered every question and helped me understand all the best ways to install and maximize my solar ownership.

SunPower was top-rated when it comes to solar panels and they kept on beating everybody else. I'm 100% satisfied going the solar route. My bill is zero, the panels look great, and the service is great. There's an app that they set me up with and I go on the app and check out the energy I'm producing. Customer service was very professional and they kept me up-to-date and informed of when the next step of permits are being submitted as well as the supplies being ordered. I am happy with my experience.

My reason for the call was to establish wifi connection. Mark walk me through the trouble shooting process. Which restarted my system communications. Mark was very professional from start to finish. Thank you Sunpower team for your excellence. I will definitely recommend sunpower to friends and family. Nice job.

My SunPower sales rep provided me with the education and information to make the best decision with no pressure. With top rated solar panels and a highly experienced installation team, it was easy for me to choose SunPower. It is satisfying to be able to use clean solar energy, send my excess clean solar energy to the grid, and save money all at once. The SunPower app makes it easy to track just how well my system works, and it has been trouble free. The customer service and tech support is top notch!

I averaged my rating! 5 for product, 0 for support. I like the way the system is set up. Multiple inverters so you don't have a single point failure. Great warranty. Authorized installers are very competent. One company/manufacturer to deal with (more on this later.) For the first 9 months the system didn't work, but you pay for the system from day 1. Call SunPower they say installer problem. Installer checks system. Calls SunPower who reprograms the system and says wait a week. This reoccurred again and again for 8 months without improvement.

I got an email giving an incentive through AAA to get a discount on SunPower. The first steps with them were great. I had a salesperson who helped to price out how much it would cost and how much we would save. This person helped make the process of owning solar panels something that was feasible financially. It’s already saving us money because we took out a loan in order to get the solar panels. Now that it's getting to be summer, our monthly payments are less than they were last year. SunPower was able to estimate that from the beginning, which made the decision to go through with it relatively easy.

When we first got solar, our bill was $11 and something a month. Even though we're still trying to conserve power and not be crazy, it was nice to know that we knew we had a monthly bill consistent so we could help with budgeting and financing. The government's penalizing people who own solar though. So, we've seen our monthly bill go from $11 to $38 just because we don't use enough energy from the grid. SunPower's app is pretty easy to use. I don't use it very often because it pretty much does what it's supposed to do. You just check and it'll tell you how many kilowatt hours you're producing, consuming, and if you're using the grid or not, and then you could check for the month. You can check for the year, too.

I had a great experience with SunPower from beginning to end. I had a good guy come out and explained everything to me. He was really good and laid everything out very clearly. The installation went very smoothly and my system is running perfectly. I haven’t gotten a bill since then, but I've been noticing they have an app that lets me track my usage. I've been exporting a lot of power to the grid. So, I'm excited about my first bill.

I like SunPower. If I can just fully understand it. My son and I, we're having problems understanding it. The seller did an outstanding job. I've had my panels for two months and I have noticed my electric bill has been somewhat less. But we haven't fully understood what we received. I have $500 in there and we haven't figured out how to convert it to our checking account.

Please do your research before hiring Sunpower to install panels on your roof. There is very little communication. The process started in December and we are in May and they just got them working. I’ve taken off of work 3 times for them to not show. They charged me for 2 months of having the panels even though they were not turned on. Nobody responds, even the escalation team. There is plenty of competition out there, do not use this company!!!

Enrolling with SunPower was very good and I didn’t have to do anything once it started. It was the same thing with the installation. They just told me that they were gonna come on this day to install and how long it was gonna take. I asked if I had to do anything and they said no. I've been satisfied with going solar up to this point. SunPower did a good job. It’s not always necessary how much it costs for the installation. People have to consider the service they provide afterwards a lot more.

Eugene, the rep, was very informative and straightforward. The installation was great though it took a while because of being a townhome. So, we have an HOA that has to open up the main meter. It's different than a house where everything is in your own personal stuff. So, SunPower had to make an appointment for that. And every time they needed the inspector to come, they would have to make an appointment with HOA to open the meter box again. It was a little more challenging. The panels were installed in early January and then, it was there for a month. The planets aligned in February and the thing got going. I just paid $20 for my gas bill the other day. So, it was better than 280 that I was paying every month.

I had solar at a prior home and the home that I bought was a new construction with Shea Homes. I purchased a 5-kilowatt system with the home and it was a SunPower system. When I moved in, it was all hooked up and I found out based on some improvements that I had made, that the 5 kilowatts weren’t covering all my energy needs. So, I added another 4 kilowatts. And because I wanted to make sure that the system was compatible, I only worked with solar contractors that used the SunPower product. The sales rep was great, very knowledgeable and respectful of our time. His presentation made the decision easy and SunPower’s price was competitive. The financing that they offered through a local credit union helped us make the decision to move forward with the expense.

Once we found out about SunPower being behind RENOVA, we researched it and found how long they've been in business, and then all the parts they use for a system were SunPower, and we liked that, which was also why we went with RENOVA and SunPower. Everything was wonderful. It was fabulous the whole way through. SunPower was right on it and they were in touch. The worst part was waiting. Once we got approved, RENOVA was backed up because so many people are going solar. So, we had to wait four months for it to be installed. But once they put it in, they only took less than a week to install. I have the app on my phone and we can check to see how much solar power we're generating. I feel pleased to get it because Edison is going up and up and this is a good move for us.

James, my salesman, was great. If I had any questions, he was right there to answer them for me. The installation went smooth and fast. They had all the panels up within a day. In one way, the SunPower system is good because in the summertime, I end up with credits every month. The only thing that I didn't care for and still don't like is that when my year came up with the electric company, the electric company tried to change the terms on me if I had overages. Everyone I went to after the first-year contract was up does the same thing. They change it up to where if you are overproducing, they're not going to reimburse you.

SunPower's reps were very good. Also, we are very satisfied with the installers. They were very fast and professional.

I've been very satisfied. Going solar has given me a credit on my Edison bill for the last year. Their team was also very professional. I had one issue regarding the programming of the panel and it was resolved over the course of a couple of weeks.

After I interviewed close to 10 different companies, I both liked the people from SunPower who came to present their product, and I liked the product. I also liked SunPower's history of length in business, and their reviews online. They provided me with direct phone numbers of the installer, their cell phone numbers, if I have a problem. And the communication has been great. Also, the installation was efficient. The installer was knowledgeable. And not only did he instruct me as to who would put things up, they did everything completely and neatly. I'm already seeing a tremendous reduction in my bill. SunPower is a quality company that stands behind their product.

Working with SunPower's reps was great. I already had solar and I was replacing it, and the whole thing has been replaced with SunPower.

The sales rep from SunPower was professional. Everything seems to go fine with SunPower.