SunPower

I talked to lots of different companies and with SunPower, if I have a problem, no matter what it is, I just have to call my company and they take care of it. I didn't have to work with a bunch of different companies if I ever had a problem. Some companies tell you, "It's your inverter so you got to contact the company that makes the inverter." I'm happy with the experience so far.

My wife liked the agent from SunPower and the panels. The agent said the panels give out higher amount of energy and the power loss is very low over an extended period of time. I had looked at another company first, and they were gonna put up enough panels to where it would have done 108% of our usage. When we met with the Energy Concepts guy, he said they couldn't do that. They were going to do it at 103%. I said, “Okay. There’s still a little bit of a leeway.” When they put it up and we read the paperwork, it was at 100%. There was no leeway. I haven’t talked to them yet to find out if we used more energy than the previous year, or if it underperformed a little because we only had the panels cleaned once. So, that could be part of it too. Other than that, we’re crazy about going solar. Even with the worst case scenario, we’re still saving lots of money. I really like the SunPower app, too, because I can go on there at any time and see what power it's generating, what it's done from the beginning, any month, year to date, daily or hourly. It’s really easy to use.

They had really great reviews online and they were very nice to talk to. They were great to work with during the enrollment. The installation was great too.

I looked at various rating programs and technical data and it became evident that SunPower seemed to have pretty much the best solar panels available as far as watts per panel. It's probably 100 watts per panel more than it used to be five years ago. We also like the idea of a single supplier providing all the parts. I'm a retired engineer, so I kinda understand if you have parts from different manufacturers coming together, there are always potential problems and finger pointing. Based on the technical information I saw in a packet, we could get a total composite solution from SunPower and that was kind of the deciding factor.

The sales rep that I talked to was a very nice person. SunPower is a very good company. But I would like to have an update of whether the panels are working really good or not as they were originally because they have a contract that it will work for 45 years.

When we signed up with them, we had some complication paperwork-wise, but we got it solved. There was good communication. The installation crew did a pretty good job. They came when they did, and cleaned on the work, and picked up after themselves.

Between the warranty and the product, I liked SunPower overall. The rep, Kelsey, did a good job. We've ended up talking all through the whole waiting period. It was also very easy from the time they came out and stalled it. There was a minor hiccup but they got it going and we're very satisfied with the product at this point. Hopefully, we’ll start seeing the reduction in our bill, and we'll even be happier.

SunPower panels themselves work well.. I made the mistake of leasing the panels as I live in a high wind prone area near the Cajon Pass in So. Cal. so if the wind damaged them, they would repair them for the length of the lease at 20 years. That was my logic at the time .. What I've learned since is that I will Never EVER sign a lease with Sun Power again.. It's Horrible.. They put a lien on your home and don't tell you.. So every time you go to borrow money it's an issue, and God forbid you refi your home to try and get a better interest rate.. They try to charge $300 for paperwork and it delays everything you are trying to accomplish.. Not to mention all the games SCE is playing with "Time of Use".. So now when your panels should be creating the most energy at the highest rate.. Sorry, nope. They change the rules to benefit themselves and not us by making the peak time from 4-9 at night when the panels don't create any energy..

I did a little bit of research online, and SunPower seemed to me as one of the higher-rated brands. I got a quote from them and another company. SunPower’s quote was low, and their schedule seemed to be a little bit quicker. The installation was pretty quick and easy. I didn't really have to do much once I got the quote and gave my information to the group through Jeff. They did the installation in one day. Everything was stress-free. SunPower walked me through each step of the process step by step. They called me when it kinda reached the next step of each phase. After the installation, we finalized some stuff to be able to turn the system on and then the inspector came out.

I recommend SunPower. It was good enrolling with them. They were very informative. They put in exactly what they said they were going to. The contractor was very good with the installation and did it in a couple of days. The first time, they came in and prepped the roof. The second time, after we got the approval by the city, they came in and installed the panels, and it took another day was for them to inspect it.

The whole process was very good. I highly recommend them. They've kept me informed and when they promised a date, they always kept it. So far, I'm very pleased.

We're good with SunPower. The sales rep has given what I need and the installation was very smooth.

I liked the way they handled themselves when they came to where they explained everything, and I feel confident in them. They laid out the steps to proceed and everything went like it was supposed to. Everything's working well.

The sales representative was great. We were originally in contact with one gentleman, and unfortunately, he had a stroke. This man that took over for him was picking up where he left off and helping support the other guy's family. It was an honorable thing. The installation went really well too. It's been a year since we've had the system installed and the bill is way lower. I would highly recommend SunPower. We've had nothing but a great experience with them and no problems with our system at all.

The solar panels are working very well. They’re estimated running 1,000 kilowatt hours per month, and it’s running 1,700. So that's pretty good and we’re ahead of the game. We had a lot of sunshine the last two months, so that’s great. But I can’t understand why I still get a bill from PG&E. I called Clayton and he is checking into it.

My daughter got SunPower on her house a couple years ago and she was very happy with it. When I enrolled with SunPower, the sales rep knew how the process would go with the permits and the installation. Everything that he said was accurate. Install King came out and they were very professional. I was very happy with the whole experience.

I did a lot of research and liked the fact that SunPower had the leading products, the best efficiency, the most power per panel, and it was all one full system to do everything as opposed to using various different vendors for the different pieces to put it together. I also got a couple of other prices and there were a few that were a little less but with lower level efficiency panels or their financing options were nowhere near as good as what SunPower had. So, although it was more expensive than some of the other choices, I felt that going with SunPower was the best option.

The construction of the panels themselves were what I was most impressed with. It may very well be the construction was very similar with the other ones, but the SunPower rep took the time to point out things that I liked where no one else did that, so it made me think that there was some difference there. He had taken the time to tell me about the panels and how the copper underneath the cells were holding it together. If one cell became damaged or cracked, it won't take out the entire cell or take out an entire bank. Taking that time to explain the construction and why the panels themselves will last 25-plus years definitely did it for me. Once the permit was done, I got one DocuSign from utility that I signed. Then I got an email from them saying, "We're reviewing it." About a week later, I got another email from them saying, "Okay. You're good to go. Turn it on."

My sales rep was really nice and he answered all the questions. He was really helpful and when I asked him how come my bill is high, he said it will take a couple months. But I’m already in that system, so it’s just a matter of time for it to kick in. The installation people were also really nice. It's been raining and it doesn't seem like anything is leaking yet, so that's good. But the power in my garage area goes out sometimes, so I’ve been trying to have them fix that. They claimed they came out and went to fix it, but I’m still having the issue and my breaker’s still showing off in the garage. So, they don’t know what’s going on. Other than that, I’m happy with SunPower.

SunPower has the most efficient solar panels. Steve, their rep, was amazing. He also made a very positive impression. He came to the house, sat down and answered all of our questions. He was very patient with us. It took a long time for us to make that decision. But when we made the decision, he was there and worked with us through the whole process. It was great. The installation went well. Anything we ran into, Steve corrected on the spot. We received the first bill, and it looks like we are going to have a huge cost saving.

My sales rep was great and my enrollment with SunPower went smoothly. It took a few weeks but once the installation started, they spent four days on it and the process went pretty quickly.

SunPower's contractor, California Solar, was very good. They were very efficient and the installation got done very quickly. SunPower did their job.

Everything went well with our SunPower installation. They're a good company to work with.

My wife and I did an extensive review when we decided to switch to solar panels and save money on our electric bills. After much reviews, we decided to go with SunPower. I spoke with Justin ** and his brother who are representative of the company and they were both good sweet talker who explain why solar SunPower is the best options for my home. At a point, I was going to change my mind, Justin promised if I go through the installation they will give me $1000 covid relief visa card. Installation crew were excellent and on point. The whole process was very seems less which I appreciate. My installation to going live with the solar was completed May 17 2021. Lo and behold, I have tried many attempts to reach Justin ** and his brother through text message and email but blatantly ignored all my messages and text. Shame! Shame! Shame! If a company cannot stand by their promise to their customers does not deserve anyone's business.

We bought our home in April 2020. In mid and late 2020 we had months of very little production. They were aware of it and said they have a performance guarantee. So on the anniversary date I received a bill from Electric co. for 1, 037.00. Several months of no production caused this outrageous bill. They only want to give me, as a performance guarantee, big joke, 131.00. Don't use SUNPOWER. We had no choice of solar companies when we bought our retirement home in a 55 community.

I would not recommend this company based upon their horrible app and customer service turnaround. The solar monitoring has completely and continuously lost connection multiple times in the first few months of the new install. The app went from; not having the ability to input wifi connection information, to having it, to not having it again. It has been almost 2 weeks waiting for resolution of my repeat issue. They repeatedly provided me with troubleshooting steps of which only half were able to be performed due to their lacking app. Don't waste your time with SunPower.

By and large, enrolling with SunPower was super easy. Everything went really smoothly, though the installation team drilled into the roof a little bit and made some damage. But they came back and repaired it. All in all, their customer service was good and so far, I am running a surplus of electricity.

I heard that the SunPower company is working with another heating and air company. I was really interested in the power, and I wanted air conditioning and an upgraded electrical panel, so I was able to get all that in one. The installation was right in the beginning of COVID, when everything was crazy. But we were able to get it done. All the techs from all the trades were professional and it went smoothly. I just wish I had batteries because technically, I can still lose power if it's turned off. I really didn't think about it and I didn't have room for it. Ultimately, I just thought I was doing the right thing.

We wanted to solar to help save on electricity bills now and into the future. My boss referred me, and from other companies we spoke with, Sun Power felt right. Totally pleased with the service and overall experience. I will for sure refer the company to people who are looking for solar.

It was a painless and easy experience with SunPower. I'm happy going solar and in fact, my brother-in-law is gonna be putting it on his house pretty soon.