SunPower Reviews

I'm making monthly lease payments on a solar system that doesn't work. My ~6kW system has been generating 0 power for months due to a bad inverter. My system was spec'd to eliminate my PG&E bill. In reality, after one full yearly billing cycle with the SunPower system, my bill reduced from $2800 to $2600. I'm currently trying to see how I can start their arbitration process to address my legal concerns. I'm hoping they've breached the lease contract so I can get out of the contract and have the system removed.

I have had an inverter issue for over 6 months. In that time there have been three site visits, each by a different person. Finally 3 weeks ago they got to install a new inverter and it was dead on arrival. Since then there has been no contact. Customer service is a disaster, and if you then calling other numbers they all seem to be disconnected.

Before you select this company for your solar needs think twice. They have, without a doubt, the worst customer service I have ever encountered. This past week I called their 800 number 5 different times, was put on hold each time in excess of 20 minutes. I finally got to speak to a human and was told to leave my phone number and I would be contacted within 30 minutes... it's now 3 days later. Be careful.

It's been two months and SunPower has not contacted me to turn on my solar panels. Every time we call there is always a one hour wait. We complained multiple times but the only response is that they emailed the department and someone would get a hold of me within a week. Two months later and nothing. I would not recommend this company to anyone.

Although I have told their customer service people (who are located in Manila) that I would be posting their deplorable customer service, they don't seem to care. I have been calling about our failed inverter since mid-December. They repeatedly promise to have a tech person call within 48 hours. I wait 72 then call them back. They tell me the same lies. There is no other number to call than the one shown on their web page. A couple years ago, a call resulted in a conversation with a real engineering person. Not now. Do not buy their products if you have any hope for future customer service. And you will need service in the future.

I really liked my original installer (Baker Electric) but unfortunately they no longer are allowed to service my system so I am left to deal directly with SunPower. My system lost data connection in early December which should be a simple fix but not when dealing with SunPower. I have been told I will receive a follow-up call to schedule someone to come look at the issue but am still waiting. Based upon some of the reviews below I am not optimistic this will be resolved anytime soon.

Sunpower sat at my kitchen table & told us that with Sunpower lease we would pay only $262 a month for 20 years & that we would get monthly checks from PG&E power for the excess power that our system generated. Sunpower told us that PG&E had to buy from us. Sunpower are liars & thieves who use the terms of their lease contract along with threats of legal action over our heads instead of a gun.

We leased SunPower panels through Dave ** after getting several quotes. Prices were very similar, but other companies tried to get us to only purchase 50% coverage. We wanted more and Dave worked with us to accommodate our needs. Everything was on schedule and Dave was always very responsive. The installers were very polite and cleaned up after themselves.

Absolute nightmare of a company to deal with, once they get your money, goodbye anyone who is local, goodbye any timely responses/fixes, goodbye that good feeling you made the right purchase. Purchased a 15-panel system for our new home, it's been almost 3 months and the system is still not working. We have an appointment on Sept 21st, to look at the monitoring part, but if there is a legitimate issue we'll need to wait even longer to have the capable technician fix the issue. People all around us have had issues with them and their shotty contract installers, neighbor only has 10 of 15 panels working. The system is "on" but not producing any significant power to offset anything, shocking since 15 panels was suppose to supplant 80% of our power bill...

I went through Semper Solaris to get SunPower. If you look at the product and warranty you will be impressed however when you call Sunpower for assistance, they have the absolute worse customer service folks. My monitoring system has had an issue and now I am finding out that all my data is incorrect, there needs to be a change but now I will be in the dark for the rest of the year trying to figure out if I owe or not. Tried talking to them on the phone 4 different times and all 4 people were rude. All I wanted to know was if they could fix the issue and if the reporting would be updated with the right numbers. I love the company that installed my system but so disappointed with their service. I haven't rate anyone horrible but there is a first time and this is it!

I have called 5 times to schedule a service call. Each time same drill. The technician isn't at his desk but will call me back. Never a call back. It doesn't matter how angry I get or insistent. They don't care about service - only sales. Avoid SunPower at all costs.

I spent 41 thousand dollars on their product and install, the installer was a jerk. I spent another 10 grand fixing his installation problems, still I have 10 panels not working. They have replaced 6 before the 10 failed, they have since cut off the map of the panels on my roof so I have no way of knowing what ones are not working. I have a total of 51 panels. I do not recommend SunPower products or their installer Aram Solar in Calif. No matter where you are, stay as far away as you can from both. My panels are 3 yrs old. For two years I've had panel problems. Now Sun Power acts like they don't know who I am.

Purchased panels 3+ years ago and have had issues with their customer service since day one, way too many to list all here. Basically panels are not producing what is promised, told by technician we need 3-4 more that were installed and inverter also needs replacement. This means I have been paying more to SCE than necessary for the last 3 years. Of course my monthly report from SunPower says panels are producing as promised. Customer service is nil at best, and have been given at least 7 open ticket numbers for repairs, still waiting. Very frustrating, just told again they will meet regarding my concerns and should hear something next week... Seriously?

I would beware of this company! My wife and I chose SunPower after carefully reviewing all the solar panel company options. We chose SunPower because their panels were rated as technologically superior. While the initial installation was problem free, we have had nothing but problems every since and deeply regret that we locked ourselves into a 20 year contract with SunPower.

I loved my SunPower system when it was installed 7-8 years ago. However, the company that installed the system has since gone out of business. SunPower will only cover the product replacement - NOT the service involved in getting it replaced. In this situation, one of the wireless monitors has stopped working, and I am unable to track performance of the inverter - thus have no idea whether the system is even working, or how much energy is being produced. The tech on the phone was unfriendly, stuck to his script, and when I pushed, said "to be clear, the money to service the system will be coming out of your pocket." Not what I wanted to hear.

SunPower state in their contract that there will not be a lien on my home. But after everything was done there is a lien on my home that they say they cannot remove. So for the next 20 years no bank would give me a loan until the 20 year lease is up. I am about to take legal action. Anyone who have the same problem can contact me.

Installation and setup is superb, very neat and quick. Service and setup is incredibly easy I would recommend the most amazing service. The financing option is very flexible I couldn't be any happier at the incredible financial options available to help me at the most of the best option. Their customer service is top notch, prompt at assisting and provide very useful helpful service. Always very polite at answering question and also very incredible at providing the best customer services that they can to help me with what I need. Very very amazing value at the most affordable pricing available to allow me to highly recommend. Couldn't have ask for a better value at an affordable price.

This was a big purchase for us so we had saved for a while and did not need to finance. We just bought straight cash because we don't like payments. It was expensive but so far we enjoy it and for the money it is a good value because we use it often so can't complain about that. SunPower’s customer service was also very good. They explained everything including how to work my solar generator and troubleshooting in case of an event in which it stopped working. When it was delivered the technician showed us exactly how everything worked including the manual so we knew how to do everything which is important because sometimes we use it where we have no cell service.

SunPower is something that we would recommend for others. You spend money on this but overall you end up saving money in the long run. It is good for you and your family and it is also good for our environment. They also have very nice customer service for us in our overall experience. We like it. The installation was easy too.

SunPower was the company for me. They have thoughtful, courteous, prompt service, technicians knew their job well, explained in detail what they were doing and were able to address all questions and concerns I had. Also, set up and installation was so easy. Making arrangements to look over products and telephone confirmations were prompt. The installation took as long as I was told it would and not any longer than expected. I was also able to choose a pay per month plan that fit my budget. This made it easier to get the work done that I wanted. Some other companies did not offer this option. The value I received was great too!

I would definitely recommend SunPower to friends and family. I felt the customer service was exceptional! I did have a question and it was answered quickly and efficiently. Also, the Financing options that were available to me were worthy of note. I feel the value of the products purchased was terrific and very fair as well. I felt it was not underpriced, making it feel cheap, and was not overpriced, making me feel ripped off. I also didn't have to worry about anything with installation or set up. It was all taken care of and very simple directions.

SunPower put them up in a couple days and it was crazy how fast they work. The financing options were great. The solar system wasn't fully paid but it was partly paid for because they helped out a lot and it worked out perfectly. The value was so much and it had 18 solar panels.

They were very accommodating and nice and respectful and I had a good experience with this company overall. They have very above average customer service from my experience in my honest opinion so props to them and their company for being so above average. Thanks. I would say financing options are pretty good and varied. It is a little on the expensive side but I was above average satisfied in my opinion. There was pretty good value in this company's product. I was overall satisfied with my experience of installation. They came to my home and helped me install. It was in a timely fashion which I was very happy about.

Companies can get away with not caring and doing their best. SunPower's installation could be a lot better. The setup was costly and confusing. It is a good value but the quality is uncharted and it seems they don't care. Moreover, customer service is not responsive to phone calls which can be frustrating. While their financial options are okay, the added interest is costly and could be better for consumers who are trying to live more environmentally friendly lives.

The workers who came to install the solar panels were very polite and also worked very hard in a timely manner. These workers were very professional and did a great job. The experience was great because they finished on time. The packages that my consultant provided to me over the phone were very reasonable and worked in my favor financially... The options provided were well explained and I was able to choose the right one for me. The solar panels provided will pay for themselves in less than 10 years... Great value for the price. I am very happy with my selection.

I didn't have enough energy for my big home. I hardly have any windows and needed more light. SunPower's representatives were very friendly and polite but they couldn't figure out how to help me. They came and did a great job setting the system up for me and told me it was exactly what I needed for my home. They knew what they were doing. However, the system wasn't nearly worth the price. It couldn't keep up with what was needed but they expected me to play their large prices. I couldn't afford the high payments they were asking for and they wouldn't work with me on what I could afford. I've found cheaper since then but after the bad experience I'm hesitant to do this again.

They were quick to set up and install. It seemed so easy that I could have done it. They didn't charge too much. I did notice that they could have done it a little quicker though. But they did explain things for me. It was decent dealing with these people and they opened my eyes to new things and helped me with my dilemma in figuring out how these work and what I can do to save on electricity in the future. They allowed me to either make payment or a one time deal which I was unable to make so I set up a great installment plan to make my budget and save a few dollars and cents. The value wasn't what I had expected... I thought I could save more or it would not be as expensive. It will take years to recoup my cost into what I have paid.

People that work at SunPower are very friendly. Their customer service agents were very helpful and questions were answered in a speedy fashion. I was extremely happy with all the information. Also, their installation experience is rated a ten and had very high standards. Moreover, the financing options that they had were very acceptable. The value of the products is 100% and everything was just right. I would totally recommend Sunpower.

Nice customer service provider. Easy to talk to. Very eager to respond to many questions. Wish they were more worldwide but still easy to obtain and maintain. Very easy to start up and finance... have many different tiers with many options to obtain. Affordable and very reliable energy source. Great value! Easy access and great website and online material. I received a better amount quoted than most other energy sources. Quick set up and very quick turnaround time. They came out very fast and had set up done in a pinch. I'd definitely recommend to any company or person.

In September an authorized dealer by the name of Sunmark Solar installed a solar system on my home. They made several claims regarding warranty, potential savings and guaranteed power output. All were lies and I paid 41000 for a 10kw system that was suppose to produce close to 10000kw a year but instead has been down at least 6 times and has only generated 1200kw in 7 months. Sunmark the authorized dealer for Sunpower who had recently changed its name from Firstmark Advantage lied about how much the system would produce yearly and the savings before the sale. After the sale and the install when the system didn't produce they provided three different estimates of the expected output. First one for 10000kw which I received, then 7900kw which I was never provided and then a new one more recently which now states 6600kw.

They have good customer service but I believe they have a lot of clients to attend to so they might slack a little bit here and there but I am sure if the company expands in staff members, this can be fixed. The company needs to put more work there to satisfy customers. I do not find their financing system bad but I think they need to pay attention to their use of services. I strongly and honestly feel that there is really great value, I can not complain about that. Their services are all in short valuable to put it all in short.

The service that I used was quick and easy and the customer service rep was very knowledgeable and able to help with my every need. I would use them again as they were very quick to get the task I needed done completed and with ease. The prices were great too and that's always a plus! The prices were comparable to other companies. Not the lowest of prices but not the highest either, and for the services they provide I would say the prices are reasonable. The financing options available are great for large expensive purchases.

They really explained everything they were doing to me and made me a part of the process. I understand everything about my panel now and I'm happy about that! Not everything they showed me was outrageously expensive like I thought it would be. I got a solar panel that I never would've dreamed I could afford. I think I easily got my money back in savings since I got my solar power panel installed in my house. Plus it wasn't that expensive to begin with so I knew it would be that way. They set it up in a day or two and it was fully up and functional within a week at most if I recall correctly. On top of that I didn't even notice the workers outside.

The customer service personnel were nice. They helped schedule an appointment to have a solar panel installed on top of my roof. They went out of their way to help you. The financing of the installation was reasonable. They can work with you with prices and how to set up a plan to pay in installments if the price is an issue. The value of the product is good. I do not have any issues thus far since the installation. It functions properly and is efficient. Overall, it is good product. The setup and installation is good. I called a professional from solar company to set up solar panel on my roof. He was knowledgeable and experienced in answering my questions and setting up the installation.

They were great. I had no issues with them and they helped me with every aspect of the process. There was no question that weren't answered. There were several financial options available. All of the options were explained to me in great detail that I was able to make an informed choice on which was best for me. The whole process was not all that long. The installers came on time, were very professional. They took enough time but not too much to get the job completed in a timely manner.

All questions answered thoughtfully and intelligently. High quality products and service. Pricing was reasonable. Would definitely recommend to friends, family, and neighbors. Offered many viable options and process was fairly easy and painless. Best money we could have invested for the service and product. We've been ready to solstice our homes for a while and when we finally decided to do so, they made it so easy. We feel like we are doing a great deal to reduce our carbon footprint on the world and they've helped us with great service and prices. Installation went without a single hitch. Crew knew what they were doing. They were careful and conscientious. Couldn't have asked for a finer group of professionals.

The people at the company were very helpful and friendly which is appreciated for someone like me who is in the customer service industry. They explained everything in simple upfront terms which is needed because I have a family and we budget our money so the plan worked for us. It is a good value I think because solar energy is better for the environment so even if it's a little more than what we expected to pay it's still worth it. The installation people were quick and helpful in explaining all the ins and outs of using the products and troubleshooting problems so we liked that about them.

We purchased a house that just took out a new lease on solar panels. It's been a nightmare process the entire time. We completed all the necessary paperwork August 1st, moved into the house on Aug 19th.I reached out multiple times to their rep, Roxanne, since we hadn't received our account information or received confirmation that the system was working at all. Then on Sept. 2 they said they didn't receive our paperwork so I sent it again, same issue on Sept 21st.

We had talked about talking to someone about solar for a few years. The customer service was very helpful in answering our questions. We were very skeptical at first. We were in no position to pay cash at the time. We talked over several options and decided to finance it over a few years. We got a great deal. We save a lot of money using solar. It has paid for itself. Especially this summer. It's been so hot and we are just very pleased with our purchase of solar energy. The workers were very knowledgeable. Had some great friendly workers. The setup was very interesting. I watching a lot of the installation. They had it done very quick.

The customer service is reliable and am satisfied with their customer service. It is a somewhat new company therefore I believe that their customer service will be better in a few months. The financing option I am happy with it. It was depressing at first because the first installation payment was pretty expensive, but after installation happen I see reduction in my electricity bill. I would recommend this method for everyone because only the installation fee at first is really hefty, but after installation fee you can see the value is really worth it I GUARANTEE! I was happy with the set up and installation experience. The guy installing the product at my house was really nice. But the installation did take quite a while. Therefore I am satisfied.

Great company! They care about their customers and the environment. They also have great prices and alternatives for every homes needs. They have diverse options for each customers' needs. They treat everyone as the individual they are and not as a number. You will not be disappointed. They have an amazing value. You will see the results in making a purchase. Trust me, I am not dishonest when I make my reviews. You will see your utility drop to either zero or significantly lower. They are very thorough and efficient with their installments. The installers are very competent and they make sure they do the job right the first time. I highly recommend their services for both home or business purposes.

The customer service is very helpful. If you have a problem they resolve it quite quickly. They are very friendly. They are very knowledgeable about the product. They have great options to finance. They have several options to use if you need one. They are comparable to other solar companies. They are aware of the options they offer. The value is compatible to others. The value of the product is great for the price you paid for. The customer service is great for the value. The value is reasonable. The installer was very well pleasant. They knew the product. They talked and told us exactly how to use it and every step he had to do to install.

I like the people I talk with. They were helpful and courteous. They knew what I was looking and knowledgeable about it. Sold it to me for a reasonable price. I paid cash for everything. We didn't talk about financing at all because I always pay for everything I buy with cash. It's easier that way, don't like owing anybody. Solar panel and power plant is what I wanted and work great. Very satisfied with it. Like people I did business with. Work great. Was easy to setup installation. Was easy to hook up to the cabin in woods on my place. I would recommend it everybody. I'm not an electrician either, it was easy.

I recently had a inverter go bad on a 2 year old solar system. After seven weeks and numerous phone calls the unit was replaced under at no charge. I asked for some financial help to pay the loan that was taken out to buy the system. Was told NO. If the part was replaced in a normal time frame say 2 weeks I would not ask for financial help but seven weeks is a long time without compensation.

I will not work with them again. They got all the money, we are waiting for TWP, I do not believe that 2 months they did not come to approve the system. Meantime all paid, nothing working.

Worst customer service ever, no feedback on project, missed every date on schedule, poor communication, reckless installation, my system is still not working.

They were very helpful and informative in every aspect of the process. I was able to contact them at anytime. I had no major problems. I was able to choose a wide range of financial options. They explained every steps and options open to me. They helped me with the whole process. For what I was looking for they were able to help me with everything I need to use and I like what I paid for, and I'm glad that I went with them. The installer was very knowledgeable. They were friendly. I would recommend them to any and all my friends and family.

The customer service reps were very friendly, very helpful, and proactive. They quickly resolve any problem and are always ready to help. Financing option were satisfying and provided a good value. They provided many option to finance to fit anybody particular situation. Overall, the company provided a good value taking into account service they provided and the cost. I am very satisfied and pleased with the service. The setup and installation was a very good experience. The technician was very knowledgeable, professional, and work was done quickly and without any issues.

I am very happy with this. It has been a perfect upgrade. Nice upgrade for anyone. While we did not need any financing, they had plenty options available. Very fast, friendly workers and no issues. Value was really good. Pays for itself in no time at all. Best upgrade there is. No problems and no bad experiences. Highly recommend. Very simple. Set up was a breeze. Fast and reliable. Anyone can do it. No need for additional help, it's easy. Fast process.

Agents weren't friendly, very aloof and not very helpful. I asked for a supervisor but was put on hold for over an hour, then supervisor told me there was nothing he could do to solve my problem. Financing options were very poor, they offered me little options when it came to monthly payments, and they were very expensive options. I chose to just pay cash upfront since the financing plus interest equaled an ungodly amount of money. The value was horrible, the product didn't work well at all and the customer service refused to give me a refund. I will not deal with them in the future. If you need solar powered products please look elsewhere. Setup was easy but the product was very fragile, half the panels don't work and were very difficult to get positioned just right to get the optimal production from them. So getting it together was easy, but getting it to produce at optimum efficiency was downright awful.

Still having problems with company; this is an ongoing problem since Sept 2013. Amergy and their installers ruined my NEW ROOF. It now leaks; these leaks have caused damage to the interior of my house and I worry about the possibility of mold in my ceilings and walls. I have been in contact with Amergy who sent a repair crew that DOES NOT SPEAK ENGLISH!!! So I called SunPower - they have been looking into this for over a month and my (first complaint was four months ago). I have called, and called SunPower and they keep saying they are looking into it and will take care of the problem. I told Maria the supervisor if the work is NOT completed by the end of the month I will make the repair and WILL NOT pay them till I recovered my money plus the cost of MY time. Guess what? Nothing has been done and today is the 28th of the month - only 2 days left to do the work.

Fast and efficient. It is the future of electricity. And for that you will need constant sunshine. The present weather pattern in USA would not let you produce enough electric power for your homes and use of gadgets. The financing is easy and affordable. In view of it being an emerging technology, there is a lot of incentive available to switch to this kind of revolutionary technology. The financing available can be used to avail of a facility which is new and clean. The value for money spent is good. In the beginning, consumers may feel doubtful about the value and usefulness of using this type of technology but as you continue to use it your doubts would be replaced by confidence. The setup is easy and fast. It is a clean energy alternative and the equipment used in this installation is simple and uncomplicated. The company you use would do all the work in this regard and there is no consumer-side effort needed.

Their customer service representative was very polite and professional. She answered all my questions and was very responsive to emails and telephone calls. They offered several financing option for the project. However, I did not use their financing options. I obtained my own financing through my local bank with which I have a good relationship. I believe the solar panels I had installed on my home roof provide excellent value. They have decreased my electric bill which could be very high in the Texas hot summers. I also feel they will be a selling point if I ever decide to sell the home. The installation employees were very well trained and performed the work in a timely and efficient manner. I would recommend this company for a professional job from start to finish.

The guy was very understanding on my situation and helped me out to the best as he could. And he got a supervisor to come help me so great customer service. Helped me out a lot but was kinda expensive and I'm still paying for it but all in it was worth it because now I got it done and almost paid for. The value I deemed was a rip off and was very mad at how much they were taking from my checking account. All in all it was okay.

I finally signed a SunPower lease with Summer Wind Solar, one of their dealers. The workers worked hard, done what they could to make a bad installation workable but the diagram was all wrong. They ended up installing panels on my garage and patio. The ones on the garage are shaded and the ones on the patio stand up about 70 degrees which doesn't look professional to me. The installation wasn't acceptable to SunPower so I later had to sign an amendment to significantly lower their production guarantee. Solar Wind later lost their state business license so I had nobody but SunPower to contact when the inverter stopped working. It took about a month and a half for them to send out a third party contractor to open up the panel and fix a loose wire.

The customer representative was very kind and listened to everything I had to say and answered all my questions. They got back to me as soon as they could. I would highly recommend. The options to choose from were pricey, but that's what you get with anything solar. However, the representative was very kind and gave me a generous discount for trying it out. The shipment came in fast, and everything was delivered in perfect order and condition. So far everything has been working well, and I think it was worth the price, especially with the great customer service. It was a bit difficult to install. I had to call the customer representative to get help. She sent someone over to me the next day, and they helped me install everything with no charge.

The customer service I received from this company was really very good. I can't complain. They are very easy to do business with especially compared to other companies in this field or a different field. The financing options were okay. They were kind of confusing though, not very self-explanatory. I don't know if it was just the person I dealt with or the financing option in general. The value was pretty standard for their line of products. Pretty comparable to the same products that the other companies offer. I wouldn't say the value is good or bad, just ok. Setup and installation went smoothly. It was pretty clear prior to the setup and installation how long it would take and what it would consist of. There wasn't any surprises or issues.

If the panels not working then they would help you out and they are always kind and ask you nicely, which is always a positive. I just don't like to wait that long. They do have a good financial option, but the interest is not something I like. I think they should decrease it. Otherwise the company is pretty good. I think it as an investment in the future because I feel like there will be more used in the future for energy. Plus I save some money in the long run. It was a decent amount of time for the installation, but it was not loud. They arrived on time, which I like and they finished around the time they said.

They were able to quickly and easily install my solar panels on my roof, and did it in a timely manner. They not only fit really well within my schedule, but did their work in a timely manner. While I did not seek or need financing options, they made it very clear that there were quite a few available to use to try and lessen the immediate load on my shoulders economically. IF I had needed economic help, they made it clear that they would help me.

The customer service was great! They very friendly, and helpful. I definitely feel that having a great customer service group is important for a business. Most people don't do their business with a company whose employees don't know how to please a customer. I was pleased with the financing options given to me. It was about what I expected, but that doesn't necessarily mean that I disliked it. It was simple, and the options seemed to follow the same sort of "guide" that other companies provide.

The customer service was very good. They explained the services that I would be getting and how it will help with energy saving. They compared prices with what I am paying now, what I will be paying and how it will save my family some money. The financing options were to do a monthly payment plan, finance it through their company or pay it in full with cash. The interest rate on financing was a reasonable rate, the product speaks for itself and it would be worth the finance if you cannot pay for it in full. The value is good because it will help all families to save money and cut back on the usage as well as keep the air clean. It would be worth all families to research, compare products, compare prices and compare quality to make the best selection for their family. The person who set up and installed the product was very nice, respectful and friendly. They explained every step of what they would be doing, how they would be doing it and how long it would take.

Solar energy and it provides enough power for your everyday needs in more ways manageable and others - day and night so you can be happy as well as satisfied with your services being on solar energy money savings in your pocket book. Financing is sometimes difficult but can be done as long as you have a co signer to back yourself up in case you have some kind of problem on making your payments on time. The value that I had was very cheap - it was about thirty thousand dollars and no cents and I've just about got it paid now but it wasn't very easy at first. The setup was time consuming because you have to according to their schedule because like myself I have a family - installation was a very easy & fast.

Very helpful, answered all questions I had. They really took the time to make sure I needed what I was getting and that it suited my needs. Worked with me and gave me different options to fit into my budget. It really helped me save money and feel like I was giving back to the environment. The whole process was easy and it made me feel helpful. They were really friendly and the set up was perfect. They answered all questions and concerns I had and really explained everything to me.

While purchasing the product, the customer service provided to us was very helpful. We were able to ask lots of questions about the product and receive quality and informative answers. There were plenty of options available for financing. While we paid out of pocket, there were payment plans that were made available for items of a higher cost or value. The value of the product when compared to what we spent on it was great. The product that was sold to us is in great shape and has continued to be efficient since day one. The setup and installation of the products were very easy and hassle-free. Even though they provided a service to set everything up, setup is easily done by inexperienced people.

Easy to use customer service online or through the phone. Email response was quick and effective. Polite customer service. Issue was handled quickly. Very good financing options. Choices for people with all different amounts of money. Very affordable rates and competitive pricing. Chose a shorter term plan. Good value for the money. Saves you so much in the long run. Pay a little more now to save later. Company stands behind product and is good to work with. Setup was very good and professionally done. Was able to work with them on a time and it went smooth. Explained everything to me really well.

I am very satisfied when I receive quality services at a reasonable price. I have saved tons on my bills because of the solar windows that were installed, as well as my patios. I would recommend this to everyone. Now the value is great because essentially what you pay for the windows and doors you can also get that money back by what you will save in the electric bill. Henceforth it essentially pays for itself while ensuring you comfort and safety as well as freeing up extra money. The setup and installation experience was quick. They were very professional, patient and informative, taking the time out to answer any questions and or concerns that my family and I may have had. They were quick and efficient.

Two years ago I bought a solar system from a company that is authorized by SunPower. I spent $41,000 on this system that is supposed to be guaranteed for 25 years. Two months ago my whole system COMPLETELY stopped working. I kept calling customer service everyday but they never helped me. Today I finally got to talk to someone from SunPower and they came to check out the system. The person who came said there was a wire that was damaged by a squirrel and now the whole system is completely unworkable. Apparently my 25 year warranty does not cover such damages. I am now left with over 20 years on the contract and a useless system. This was the cost of my whole years salary. I cannot believe the company cannot do anything to repair the system even though they gave me warranty. I am going to sue the company.

I leased my first system May 2013. The seller was an authorized SunPower Dealer. This was the only classification at the time. Was told that my panel would have to be updated. The installation was done in one day, Friday July 5. I questioned some of the installation procedures as I am a retired California Electrical Contractor of 35 years. I could not contact the city until Monday. There was no permit pulled. Tuesday the installer pulled permits for SP system and 200 vac panel, the project was signed off by city inspector Wednesday. No panel was installed. The system was overpriced in the Lease and no APR stated. Since that system I have purchased two additional systems at a fraction of the price. In short my first installer did not follow proper procedures, stuck me for the panel and I cannot buy out the Lease till after six year. Other than that all systems are working well.

They helped me through the whole process. Explained financing, the process they go through to put them on my roof, and the exact layout that it would be based on the housing plans. They told me how long it would be. The spokesperson met me in person at my house so I didn't have to worry about travel or do phone conferencing. It was amazing! I have no problems with this company whatsoever. I had no problems during the process and I am certain that customer service would be as awesome as the rest.

Solar system was installed mid December 2015 and first week of January the inverter failed. A system like this should not be failing only after 3 weeks of service. A new system like this should last for many, many years. OMG!!! Contacted SunPower vendor to fix and to no avail. The Solar system is still offline (we are now at the end of January). Service and Support is terrible!

They helped really flesh out the ABCs of solar energy so I could make a truly well informed decision. They had a great step by step approach to cover all the bases.

This company is so good, I love their stuff. It's easy to use and long lasting. All the time I buy my stuff from this company and I would tell my friends about this company.

My solar energy purchase was a gift for my dad. He's very much into saving energy and keeping his bills low. The customer service was excellent and buying options were easy and convenient. I would highly recommend their product and services.

We bought solar panels for our home and estate. The service people were terrific. They explained anything, we asked in detail while they were doing installation. It was very professional and we really enjoy the benefits of having solar panels.

The workers were very helpful. I also felt very informed about the product I was purchasing and the impact it would have on me. The installation was a breeze and I haven't had any issues with their products. I highly recommend it to other clients as well.

It's wonderful to use. Less money also - would recommend it to others because it's cheap and easy to use. Love the company also. They're straight forward with you and are very helpful.

Totally I am pleasant about my solar energy company experience. But it should be more option about offers. Some prices are a little expensive and it must be more technologic. Online services are not enough I think. When you have problem about you system, you must have enough information.

The install was quick. The workers keep everything today. Payback is not going as originally planned. Otherwise I'm satisfied, though could be happier.

Ordered an energy saver for my rooftop. They walked me through all kinds of options based on needs, budget, and long-term use ideas. Shipped to me by freight packaged very well. Had a local contractor assemble it for me. All instructions needed were available. Will refer to others looking for the equipment.

All transactions from beginning to end were very professional. Enjoyed the experience a great deal. Would surely do it all again. Installation was a breeze and financing was not nearly as scary as expected.

I was a bit nervous and didn't know what to expect, but everyone was very friendly, informative, and helpful. I got a solar panel installed on my roof and it is energy saving and affordable (sort of). They helped me decide on the right product for me and obtain reasonable financing. Installation was easy, as there were capable people sent to do the job. I am happy with the experience, over all, and will be doing business with them again, in the future.

It saves money and can also generate electricity back into the grid. Installation is easy, very simple set. Great new source of energy. I like the new shingle solar panels that act as shingles for your roof, you get both sides of the sun. Really interested in that. Other than that the experience of seeing it done and the benefits is a great thing. That I am positive of.

I am very pro-environment and this step felt necessary to take as someone who believes that way. I appreciate the lack of guilt I now experience when I flip on the light or use the microwave. The sun is creating this electricity, not some coal burning somewhere.

This is a major decision when purchasing these products. I would suggest studying the finance all aspect and your budget to see if this is the right decision for you and your family.

The installation took a little longer due to the company incorrectly measuring the installation company. The financing was fine. The monthly savings are nice, payback will take a limitless longer than I like.

My family used this company in our old house and it worked fine! The reviews were average for SunPower but it worked well for our household. There was no need on relying on external fuel sources. Installation was quick and easy!

Good for low cost, makes people happy, good source of energy, would recommend to other people looking for lost cost power that's not running on a lot of energy.

It was pretty great. I am new to the area of the awesome solar power, but am loving it more and more. I am proud to say I will be doing more and more to keep it green after my experience.

Highest efficiency panels and a seriously great team we got to work with through the process. Customer service is amazing. Highest quality installation.

Reliable, solid company. Very friendly customer service. Prompt answers to questions. I was skeptical about solar companies, but the company answered all my questions to my satisfaction. The installation was quick and painless.

The whole process was easier than first imagined. When completed I was satisfied. Everything was explained to me beforehand and how the process would unfold. The workman understood their job and a quality job was performed. Now I am saving money and look forward to my future savings.

I have bought products and services from solar energy company and I'm very very satisfied whit this. They are so professionals, I feel I help to care the planet with this decision and I recommended to all my family and friends. It's very innovated, very new and is not dangerous for the planet.

Shopping around was a bit difficult but upon settling on company I realized I made the right choice. Between financing, customer service and the overall feel, I would rate them highly.

I was overcome with all the thing they had almost neighing electrol and how easy it is to install. I know a little about electrol so it was very enjoyable for me to install, put some lights along my driveway and some lights that look like snowflakes, and for the summer look like flowers bout, a big lighting system for my hunting cabin. It's easy to put up when I am there and put away when I am not there then I put some panels on my home to help with my electric heat bill. The people at the store are so helpful. P.S. I spent a lot.

This was very easy to install and I live on a big hill and always get a lot of sun and wind. This products really warmed up my porch with power from the sun. It made it at least 20 degrees warmer in my home and cooler in the summer. I love it.

Great company, good ideas, and is like the Apple of the solar energy world. Would recommend to everyone. A solid green energy alternative. Customer service was great, installation was smooth, and my financing options were reasonable.

It was a great experience. The experts helped me find exactly what I needed. The prices were great. Now with my new panels my electric bill has decreased and I feel better using solar energy.

I installed some solar panels on my home and was happily surprised by the easy installation and the end results. The price was a bit high but I had been saving for some five years. The research I did online and the company representatives were a great help in my project. In about 1 or 2 years, I plan on installing more solar power energy efficiency panels in my other home. I will rent it out and save more money.

A useful and great thing to have. Very good for my family and environment. Thank you for providing this great product and company. I look forward to future business for years to come. You have a lifelong customer in me.

It's a great product. It pays for itself, helps us improve the quality of air we breathe, and increases the value of our home. It's no wonder everyone that I know that went solar is pleased they did. Our installation went very smoothly and electric generation performance met all our expectations. We're very fortunate to have our solar power, and the saving it provides us.

I had SunPower solar panels installed by a local installer 3 months ago. The installer did a good job and the panels produce a lot of power. There was a $1,500 rebate that I qualified for that I submitted at the end of August with 6-8 weeks for receipt of my rebate. It has now been 12 weeks since my rebate was recognized as complete and after 4 telephone conversations I am no closer to receiving my rebate than I was when I sent it. They tell me I will receive it by a certain day and that day comes and goes. I get one answer from SunPower and another answer from the processing company. I was told that my installer was not an approved installer but when I look at SunPower's own website they are listed as a Platinum partner.

Entered a lease agreement with Sunpower with the understanding that cost per kwh would be reduced. After 2.5 years of operation, the Sunpower facility under-produces the contract guarantee. There is no prospect, because of physical limitations, for the system to come into compliance with the guarantee in the future. More importantly, during 2013 Edison power was delivered at an average cost of 0.258$/kwh. After including maintenance cost, 21 Sunpower panels produced power at at a cost of 0.479$/kwh. Including nominal maintenance cost the total cost of power in 2013 was $8708. In 2012 with total power usage the same as 2013, using Edison power alone, the total cost was $6456. The addition of the Sunpower facility is an unacceptable burden.

We love our SunPower panels and the customer service is amazing. So thankful we made the choice to lease with them. Can't wait to get them installed on our rental property. Highest efficiency panels and a seriously great team we got to work with through the process. Thank you!

If you finance with them, they will put a lien on your home should you want to refinance or sell. It should just be for their equipment but it will still show up as a lien on your home title. SunPower is very slow to work with your bank to do what they call a temporary termination of the lien during any transaction with your home. DON'T DO! I owned my home and wanted to use a cash out and they delayed the closing. If not happy, file compliant with any financing arrangement with Consumer Financial Protection Board. Also, don't buy in the summer because it take months before they can get it approved by local energy supplier and inspectors. Do not use the program that adds it to your taxes either.

Do NOT lease with SunPower. They tried to bamboozle me with making payments for the former owners of my new house. When we got a roof leak, they did not respond to any calls to get the panels off. We had to call an attorney. When they did finally call back after 3 weeks with the attorney involved, they told us they could remove and replace the panels for $6,000. I have all the emails that show their incompetence and trickery. Do your homework before you sign ANYTHING with SunPower.

In short SunPower and their local dealer SunCommon were negligent in our installation. Initial delays notwithstanding there was never any mention of the potential for personal injury or property damage, nor were the commonly available preventative measures discussed. In year 1 we lost our gutters, after involving BBB and state authorities Dealer agreed to pay $800 for repairs verbally, we got $400. 24 hours after clearing deck with my children snow come crashing down causing extensive property damage. Had that occurred when we were out there my children could have been injured.

Initially I was torn between the world's best technology and the world's most horrible review which I couldn't understand. I investigated the review in more depth and interviewed the home owners and it turns out that SunPower was the manufacturer of the panels and the home owner did not know the install company. The search continues. I called SunPower and it turns out that the company was an install partner almost like SunPower was the bank and the install companies were brokers, that was enough for me to go to SunPower directly which it turns out that is what their inside sales company is named, SunPower Direct.

We had solar panels installed by Ross Solar (CT) in Feb 2014. We have a 20 yr. lease with Sun Power that we pay $67.61/month. Over the last 2 months, our PSEG electric bills have doubled. Sun Power has admitted that our system is operating at 51%. Ross Solar NEVER, NEVER returns our calls. Sun Power has told us they are investigating, yet 2 months have gone by and still nothing has been fixed. We are so done with both companies!! HELP!