SunPower Reviews

I am THOROUGHLY DISAPPOINTED with the solar activation team and would never chose to use you guys if that were to happen again. As my case was left on hold, for a month. No one contacted me, no one communicated that to me in any way or form. It was not even submitted to PG and E! I have no idea who drop the ball, but I want to ask why was it on hold? And how long would it have remain on hold if I did not contact you guys? Thoroughly disappointed with the activation team.

Thank you for helping me Damian. I had a lot of questions, but Damian took his time answering every single one. I appreciated his patience. He made sure to get me the best price possible. Thanks to this company, I am now saving money on my light bill.

We chose solar panels because we wanted to save money. We were told our electric bill would regularly be ~$20/month or less, with bills of $0 also a common occurrence. We were completely lied to. In the past ~3 years we’ve had our system, our electric bill has been $0 twice. In the summer and winter we regularly pay upwards of $150/month on TOP of our solar panel loan payment. So unless you can buy them outright - don’t buy from SunPower.

Looking forward to great savings. Will add panels if needed. Tracking usage will be interesting. Interesting that KB Home required mandatory purchase of the solar system. CA law making the solar a mandatory requirement for new homea does not take effect until 2020.

We choose solar for environmental, financial and practical reasons. There is certainly enough sun in Southern California to power a lot of homes. There is no reason to hold off on switching to solar energy. It is highly recommended and encouraged.

Call back and emails were constant. Info and knowledge of products were five star. The problems came from the electric company just getting permission to put the solar on. What a headache sun dollar made. It as easy as possible.

New house came with solar which was such a big plus because saving money in electricity bill is a necessity with owning a home. The person who helped us set up our account was professional and very patient. He also answered all our questions regarding our solar power system and how we can keep track of production and usage.

We went with solar to save money for us and save the environment. Sunpower assisted us every step of the way and made us feel comfortable with our decision. Everyone who came to visit our home was respectful and polite. We would recommend SunPower to everyone.

Primary reason is to save money on my electric bill. And help the environment by using the power of the sun to power our energy needs at home. And we're also doing in advance the requirement of the state to have all newly-built homes to have solar power.

I decided to go solar because it helps save energy. Helps the environment. Also helps save money and earn money by saving energy. Although at first it was a little difficult getting the panels to work I am now seeing progress in my electric bill. I would definitely recommend this to anyone. Thanks to Alberto ** for all his assistance.

Tony arrived on site as scheduled. He was very friendly and provided useful information on how to get set up for solar power. He was able to walk me through downloading the phone app in order to let me review the solar panel activity. Thanks Tony!

We decided to go to solar to help offset the costs of our EV charging and electric usage at home. The system that was designed for our needs accommodated about 95% which will help reduce if not eliminate most of our electricity bill over the next 25 years or so. Looking forward to the savings and ability to be able to power most of our daily use through a more green resource (through solar).

Worse company ever. Scam dealers. Their dealers disappeared right after installation. Although I'm the owner of solar panels and making hefty monthly payment of $360 since August 2018. I wasn't a able to register for SREC as I discovered that someone with the name of Amy ** was listed as the owner of solar panels and I was listed under installation premises. I tried to track the dealers who installed but they were gone (disappeared). Then I tried reaching out to the SunPower, explained my situation multiple times and finally was assigned to a caseworker Vanessa ** in October 2018. Exchanged multiple emails but only one reply that they are still working in it. Finally stopped making payments to Mosaic on Feb 19, thinking that they will resolve the issue. But kept sending me monthly payments. DON'T EVER USE SUNPOWER. They SUCK.

Went solar to hopefully save money, our service rep. was knowledgeable and very professional as he answered all my questions, as he set up our system. I would totally recommend SunPower to anyone who is looking to go solar.

Installed on time. System work well. Save money. So far has no problem! It is a good move to go solar. We should all do it. Green, green. And green. Save the world. I recommend, this to all my friends. Go for it!

Fantastic service person. Really top rate. I wish all of my service people were as smart, easy going, informative and helpful. He solved the problem and made clear to me the next steps and we were able to troubleshoot the problems.

I wanted to save money, help the environment and have some independence. I shopped around and wanted the most for the least. The most powerful panels was the clincher for me. Sunpower gave me that. Now my system is producing and saving me money. Thanks for the excellent service.

I decided to go solar because I wanted to save money. Thanks to Jessica ** & Robert ** for helping the whole way ensuring not only the solar panel planning and installation steps were conducted professionally and efficiently, but the permits and agreements with the city & HOA were completed smoothly to include guidance on a plan after the installation. I enjoy looking at the SunPower app (application) on my smart phone to see the amount of solar power generated by my system.

I love my solar!!! It has saved me so much money. Sunpower is a great company to work with - super professional and efficient. I highly recommend them! My panels are so efficient that my house required less than other companies would have placed on my roof.

We have had two major issues with SunPower, in addition to the panels never performing to the levels they guarantee. The first issue was their delays in getting our system to operate safely...meaning the incorrect install could have destroyed our house because of bad wiring by their approved contractors. My current issue is with the way the lease is written that states if you sell your lease then any performance guarantee money that would be due to you actually goes to the new owner. So I got the performance report emailed to me but they are going to send all the money to the new owners...who have only owned the system for 10 days of the full year.

I went to solar to save money, environment and it’s required from the builder for this new home. I like that I am able to monitor my usage from my mobile and can control my usage accordingly. This is my first week, so not so much experience yet.

We went into have solar panels on our home to SAVE money. The complete opposite is the end result of our Solar experience. The first year our panels barely made the guarantee production numbers. The past 4 years our system has been under production, each year less than the previous. The overall analysis is that we are stuck paying at least 25% more for our energy because of the panels that are leased for SunPower. The same situation was aired on NBC news with a lady in Westchester County. I am pursuing assistance in proving my situation and many others as a MISREPRESENTATION of product. Each year this system is costing us more and more!!!! SunPower still gets paid and has this calculation that minimizes the amount of money they need to return to the customer.

Ok so my panels were installed two years ago and we still have an open permit. That’s because the service specialists (ha!) are in the Philippines. I am totally serious. As of now my second inverter on my system has been down for over a month. All I ever get is the runaround. After weeks of arguing with a rep in the Philippines he told me that they contact the division in California who then contact a sub contractor in New York that will do the repairs. I know this is how the company works because my inverter went down about four months ago and I had to jump through all these hoops before.

After researching I set up consultations with SunPower, Sunrun and Vivint Solar. SunPower dealer The Solar Quote (N. California) rep. DeeAnn met with me. Sunrun rep was professional, Vivint experience was very negative especially after my decision and DeeAnn with The Solar Quote was the best. I decided to purchase my panels and was impressed by their 25 year warranty of the Panel & Power output. The other companies have a power output warranty of the same, but only warranty the panels for 10 years (Vivint) & 10 or 12 (Sunrun, LG 12).

I received solar when I purchased my home and couldn’t want to get it going. Today my apt. was set up for 10-12 and they called me and said they were near my house if I wanted the apt. done earlier. I’m very busy on my days off so I was happy to hear they could come early. Very friendly. Easy to talk to. And great work efficiency. Overall would recommend.

We wanted to take advantage of the solar power program in CT and came across SunPower. From beginning to end, my husband and I have nothing but good things to say about them. The professionalism and care to hear any questions or concerns from all personnel involved have been so great! I’ve heard nightmare-ish stories from other people with other solar companies, but SunPower has been wonderful. I highly recommend contacting this company for your home/business solar panels.

Just had our solar hooked up by Bruce. What a great experience!! My husband and I had a ton of questions and Bruce was able to answer all of them! He took his time explaining all the ins and outs to make us feel confident. Thanks Bruce!

Worst Customer Service ever! I called to report inverter. Had error message and was not producing any power. I was told a tech guy would be out in 3-5 days then 10 days, now after over 2 weeks no one came out and this morning I get email from Sunpower that my system was up and running so I checked to inverter and the error message was still flashing. I called Customer Service and after 2 long holds that they will send a tech guy out in another 10 days since the ticket was closed by this so called expert who said it was up and running. I got on the website and saw the graph showing power produced was squat. I'm sure this expert was looking at the same graph??? I would not recommend this company.

Really happy with my decision to install solar. The crew was very attentive and worked quickly to install it properly. I am excited to be contributing to our planet in a more conscious manner. Would highly recommend to any of my friends also looking to switch over to a solar.

I had the solar system installed in my Madera, CA home back in November and love what I’ve been able to save with your products! I’m so grateful I was able to transition to solar and the entire team made everything so easy!

Bruce helped with the activation of solar system today. Bruce arrived early which was a pleasant surprise and did not take much time to fix. Now the energy is being generated and it is reflecting in sun power customer portal.

To harness natural energy. Bruce the tech was awesome. In and out within an hour. Real nice guy. Loved his customer care with my questions. All he needed was my WiFi pwd and he set me up in a breeze. Thanks.

To assist us with our electric home monthly bill. Roger did a great job keeping us on track as we hit a few hurdles along the way. Several issues were taken care of and we rescheduled. Installation went smoothly. Looking forward to the sunny days and generating power.

I just wanted to say what a pleasure it was working with Eddie who help me with some glitches with my electrical system that were coincidental with the hook up of the solar. He was punctual. Friendly, professional, and he took care of my problem. What more could you ask.

To save money as well as for the enviornment. To use the renewable energy and low maintenance, solar energy store is inexpensive as well. Using solar energy can have a positive, indirect effect on the environment when solar energy replaces or reduces the use of other energy sources that have larger effects on the environment.

Decided to go solar to save money in the future due to the rising cost of electric every year, also to lessen my carbon footprint. Installation process was thorough, inspections, permits from all city departments. Installation process took only one day, workers were professional, answered all my questions and cleaned up completely. Went "live" recently all seems to working, will have to see what my electric bill is with the solar activated.

We decided to go solar because it is a great investment! SunPower did a terrific job start to finish. Our sales person was very professional. Throughout the process, our project manager and the installation team kept us updated. They told us what they would be doing along the way and they did exactly what they said they would do. No surprises. The installation is neat, professional, and we are very satisfied. The system seems to be performing beautifully and we are saving money as promised. Highly recommend this company!

Bruce ** was on time, quick, and fixed the problem. He did a terrific job and I am very impressed with his professionalism. We had an issue with the company turning on the the power. Bruce was able to check/resolve the issue promptly.

We needed to augment our current sys that is 12 years old. We had a good experience using the Sun Power panels in our old system, so we wanted to upgrade with Sun Power again. We had a good experience with the initial sales meeting, the installation crew did a very good job, and our Project Mgr was very helpful and quick to respond to all of our questions.

I have purchased SunPower solar panels from someone who is moving and when I called 6-10 times to purchase inverter for them and I was told to call a dealer but the dealer won’t help me cause they want me to purchase a $40k system from them of course. I am doing it myself and will cost me less than $12k. What a scam! When I call the SunPower they just transfer you to a dealer. Give it a shot try calling SunPower corporate and I promise the frustration to get a simple answer is through the roof!

My main reason for installing solar power is the disproportionate cost of electricity in CT! I investigated several solar companies and by far SUNPOWER beat their competition. The proposal was well explained, the offer the best I received and the support team continued to impress. I was informed every step of the way and each step was performed with expertise and completed on time. I am thrilled to see the results this summer!

Bruce was timely, friendly, and very knowledgeable. He is a true believer in SunPower and I appreciate his great attitude and work ethic. The solution was a quick and easy fix and Bruce explained things simply and thoroughly. I would recommend him for any tech help or fixes.

I appreciate the consumer relations your company has. So far the people and technicians sent out have been kind and very helpful. Bruce was a great person and was able to show me all the steps required to do the home monitoring.

Excellent excellent excellent! Truly amazing. Everyone is nice and very helpful (thank you Alberto **)!! Process was fast and easy. I would of gave you guys more stars but I can't lol but keep up the good work! You guys are awesome!!

My family decided to get solar panels on the roof from SunPower to help push against climate change and to save a bit of money. From beginning to end, this process was handled professionally, personably, and as quickly as possible. From the Gordnick brothers who first took us on, to Jacob ** who ably shepherded the process and kept us up to date, to Ryan ** who helped prepare us for the installation, and the installation team itself, I can't think of any way to improve my experience. In fact, everyone involved seemed to be from central casting--good-looking, friendly, young people who are a credit to the company.

I have done great research to select SunPower Panels as the best in the market. I called their number to obtain more detailed information, leaving messages and waiting on the phone for over a week and I have not had a return call back or have I been able to get through. This doesn't leave a good taste for customer service for SunPower when you can't talk to anyone for a pre-sale question. I would hate to know how much worst it is post-sale. I finally got through to someone that helped greatly but not as a new customer, as an existing customer which I am not yet. I am interested in one more piece of information that has not been provided. What is the defect rate of SunPower Panels (X-Series preferably)? Hoping to become a customer very soon! Fix your phone forever hold for an agent or call back the messages left in voicemail!

I love the service provided by SunPower, I think that is why I decided quickly, between the sales and technicians, great service, great communication, very easy to understand, if it is not clear they are looking for another way for you to understand.

I went solar to save the environment to save money as well. Solar is the way to go. Although I don’t like the fact that I have to share my electricity with the neighbors. This is ridiculous. I was not aware of that.

I wanted to help the environment and save some money. By the results I’m getting from my panels I’m on my way to saving money and helping the environment. Thanks SunPower! I’m going to spread the word to all my friends and family.

SunPower made it easy. Came with house and technician was awesome. He showed up in time and got it done. That is all I have to say. I didn’t really have a choice about getting solar. But they made it easy.

So far my experience has been a positive one. My system is up and running and I got a bill from PG&E for zero dollars; first one ever. Jessica did a good job in guiding me through the process and I was given what was agreed upon during the contract.

We needed to save money. We really like the company after starting somewhere else and went with SunPower. We are very happy with everyone that we have dealt with. We will be referring friends. The process was smooth and easy.

My Rep was fast kind knowledgeable and friendly. I could ask for anything more. He was on time. My garage was full of stuff since we just moved to our new home and he took it upon himself to help move things out of the way and he put everything back without my help. That was above and beyond.

Wanted my home to be built well with solar. Sunpower was the obvious choice in having it done properly. The installation and commissioning was easy and smooth. The process of getting billing setup was easy and all the technicians and associates were helpful.

System installed during new construction. Know nothing about system. I received tons of calls and emails during construction. Now that it is complete I was to receive email with information regarding system and how to monitor system. I’m still waiting. Just a typical sales company.

If I could leave a minus for stars I would!! This is the WORST solar company EVER!!! We had Az Solar Concepts come out to our house in 2017. Doug told us all about their solar company and how we needed to act right away to get in on APS's buy back program before it went away. This was all true. We had Doug look at our old APS bills to see if we could save with solar. We didn't want to put the panels on the north side of our house just south side. He told us that we would still have a bill with APS but it would be quite a big savings!! Our contract states 81.1% solar energy!! We were up and running at the end of March 2018. Other than two months, from March 2018 to March 2019 we have NOT saved anything!!!! What little we have saved with APS went into our monthly lease payment of $193 plus more. We are spending MORE now with this solar then when we were just with APS!!!

Updated on 08/16/2019: So, I submitted a review of SunPower and its shoddy product along with poor workmanship along with providing insight to the fact that my Wife and I were screwed out of time and money since our solar panels were NOT producing the “GUARANTEED” power we were promised by the rep. Hence, for a year, we were still paying a full electric bill while at the same time, making payments on these scam solar panels that weren’t even working (16 solar panels were found to be defective!

I decided to put up solar to save cost and do something for our planet. Working with hooked on solar and especially Nicole was a real pleasure. They made the whole process easy and transparent. We hit a small snag with the permitting process [The City of Oakland is not always the most responsive] and Hooked on Solar did everything they could to fix our problem. installation was timely and efficient. They really went above and beyond the call and I am a super happy customer.

Purchased a Sunpower Solar panel system for $38,000.00 in which the microinverters began to fail. Received an outrageous electrical bill from Southern California Edison due to the failure of our solar panel system. Spoke with a representative from Sunpower that was located in the Philippines. Ms. Jermaine ** is the case manager for my complaint and was told this would be resolved. However three months later nothing has been resolved and had to pay out of pocket to cover the electrical bill or my electricity would be turned off.

Our 16 panel solar system went online in June 2016. Within the first 18 months 5 microinverters failed and had to be replaced. Finally all 16 microinverters had to be replaced. In December of 2018 the Power Monitor/Manager on the side of the house failed. We cannot tell if all our panels are producing. SunPower tells us they don't make the monitor and will not replace it. What happened to the 25 year complete system warranty that is supposed to be so unique to this company?

Sunpower finally came through and I am once again a satisfied customer. Not only did they finally fix the issues, but they compensated me for my time and frustration. Valerie with Sunpower was instrumental in making sure I was involved of the process going forward since my complaint. She worked hard on my behalf and I am again a happy customer.

Sunpower sales and install and even the back office and leasing support have been very good. The problem is if you don't use a reseller for support, if you ever have technical problems, you could be in for a very difficult experience. The customer service and technical agents read their scripts and even when your system down for months and under warranty, there is no urgency to fix the problem.

We have had SunPower for almost 3 years. For about a year and half we had issues with a DC Fault Code that caused an electrical arc in our DC Generator. They came out 3 times to reset the problem with limited success. Last fall they sent out an independent contractor to evaluate the entire system. This independent contractor took pictures of all 28 panels, including the backsides. He did a diagnostic on the system and was suppose to submit his report to SunPower. Within a month of the independent contractor coming out. Our system which was producing limited solar power, failed all together. We contacted the company and told different stories by different people. We have had several job order numbers. Told by some all panels and system would be entirely replaced because manufacturing flaw in the panels and system. Told by others just parts would be fixed.

I do not recommend this company to anyone, my inverter has been offline for probably a year. I've had technicians come out and just tell me they have to schedule other appointments and then never show up or cancel without telling me. I call 3 times a month and ask to speak with a supervisor and no one has ever called me back or the "supervisor is currently on the phone" but they of course don't mind taking all my money. Writing this review is my last option before I start contacting my attorney. This has easily been one of my biggest regrets as a homeowner.

I approached a local solar installation company, Renova Energy Corp., and they used SunPower. The installation was superb. I can't say enough good things about their work. They keep their job site clean. They even painted the coaxial cable running down the side of our house to match our trim color. They did a fabulous job. We've only had one full month of service. And we were paying a level pay of close to $300. In our first month, the power bill was 13 bucks. So we're pretty happy so far.

We got SunPower 6 years ago due to the apparent reliability of the company and panels. However, things started to be problematic almost instantly. The panels were on our roof for months before being turned on because the vendor did not complete paperwork properly for approval to activate them. Once activated, SunPower did not bill correctly, forgetting to send a bill for months and then asking for a multi-month lump sum. Then, our panels regularly underproduced and failed to get even close to what was promised. After long conversations where both the installer and SunPower ignored calls/emails, the installer finally admitted that the sales person lied about production and our situation. Our system performance connection kept dropping out. SunPower kept blaming us until they finally came out and realized that their device sending data was faulty and needed to replace it.

It was time to go solar as tax laws were changing after '19. Energy Concepts had less complaints after installation and sales than anybody else. The Energy Concept’s rep came to our house and did face-to-face presentations. We looked at other sellers also and we liked the sales approach that Energy Concepts had. And so, I went with them and they sold SunPower. SunPower seems to be really good panels, maybe the best. The banking and loan process was a bit confusing for us, but we got through it. The installation people were friendly, professional and we felt really comfortable with them. There was one little hiccup in installation and they came out and fixed it. So far, we’re just starting out, but it looks like it’s gonna be a good thing. My experience with SunPower has been real good.

My experience with SunPower has been a nightmare from the very beginning! Worst decision ever. When the salesman was standing in my kitchen I expressed how important it was that I get system big enough to handle my consumption. My wife and I did not want 2 electric bills. We had not yet moved into our new home and I suggested we wait until we had a year’s worth of bills so we could get the right size system. Our salesman Steve **, swore up and down that they would design a system that would cover all of our consumption. Not even close! I have had a JCP&L bill in 5 of the last 12 months. I was told the install would take 2 days it took over 2 weeks! The monitoring system they promised is an absolute joke, it has not worked since day one! I have to rely solely on their word to know how many kilowatts my system has produced.

We had been considering solar and agreed to a demo of the SunPower product. We were very impressed with their presentation and professionalism. This continued to be the case throughout the entire process. Nearly a year later they reached out with me just to check in and see how we are doing and ensure our billing through the local power company was set up correctly. We had already paid the balance of our installation. Then when I had additional tax questions weeks later I received my response within minutes. Everyone has kept their promises and guided us all along the way. We are helping the environment, saving money, and it is painless!

I work for a company that is 100% solar powered, and given its advantages, it made total sense that I do it for our home as well. Dealing with people from SunPower was a really positive experience and the system installation went great. I had to get it approved by the HOA and Renovo Solar here did all of the groundwork so it made it very smooth. They did a great job installing it. Going solar has lowered our energy bill by about 50%. However, we're in the desert and a lot of sand gets blown up on the panels and we also had some neighbors that were doing construction, so it's really reducing solar production. I called Renovo and they came right over and cleaned it. They gave us two free cleanings. They're really good to work with.

I actually saved money by using sun energy. Their service was good and the response was quick when I reported something might be wrong. I think it is a smart decision to use new clear energy. I would recommend my friends to use SunPower.

We are very excited to have our new SunPower system up and operating. The process to design and install was very straightforward and SunPower was a great partner in the process. We have been enjoying our system for six months and look forward to years of satisfaction.

Saving money was my first consideration. Considering the fact that the environment would be helped was added incentive. The experience was excellent. The Sunpower customer representative was always prompt and thorough and exceptionally professional. All together Elbin and SunPower did a great job.

Due to the current energy increases, I decided I would look into solar energy systems. A friend referred me to SunPower and I enrolled with them. The enrollment process was quick and easy and their customer service was responsible and knowledgeable. Then, the installation of the panels went well. If I had to choose a company again, I wouldn't choose any company other than SunPower. I've only had the system for two months now but based off of what I have seen, the cost-benefit is gonna be significant. I'm extremely satisfied with my decision to go solar.

Bought system in February 2015; six months later the inverter went out. Over the course of the next five months, technicians were out to try and fix the inverter, before eventually replacing the inverter with a new better model (or so I was told). Two years and eight months later (October 2018) I contacted the installing company about erroneous data I was receiving from the monitoring system.

I was considering getting a solar system and met with a few solar companies. Then, someone in our family referred SunPower. There were two SunPower representatives who came and two others who were not. One SunPower rep put the other company's solar panel in a little bag and broke it. The SunPower one didn’t because it was more flexible. It reiterated the quality of the panel compared to the other ones. They weren't the cheapest compared to some of the other products out there, but the durability of their panels made me choose them. They also seemed like they would be more efficient.

The reason we chose SunPower to install our solar panels was because they also produce the panels themselves. Their price quote was cheaper than the other places we received estimates from and we liked their warranty of the panels and the fact that they have been doing solar for 33 years. We were very pleased with the results. Can’t wait to start saving some money.

SunPower is a good company and they are really professional. I've been using them for a couple of months and I’m saving a bit of money in electricity. The representatives are really good and nice.

My family chose to install solar to reduce electricity bills and help the environment. We chose Sunpower based on their strong product and service reputation, and they came through well above expectations. The Sunpower staff was very professional, walking us through the engineering and installation phase, and was always ready to answer a question during the process. We would strongly recommend them to anyone considering solar.

Decided to go solar to save money and power. Install went smooth and communication was great. Happy to have the system turned on. Looking forward to being able to use A/C this summer and to see the difference in our electric bill.

I was very pleased with the professionalism and their workmanship. I went solar not only for the fact that it's cost saving in the long run but also for that fact that I am producing cleaner energy. Please go solar and I would highly recommend Sunpower.

I just bought my house a week ago in Victorville CA, very excited, unfortunately I had to buy it with solar panels, it is logical that I contact customer service but I asked for it since February 8, 2019, when they answered I was told that they did not have in Spanish and that they would call me from 24 to 48 hours and they can believe that so far today, Sunday, February 17, 2019 STILL NO ONE HAS CALLED ME.

Enrolling with SunPower was easy because they explained everything. The customer service was great. They were very courteous and nice. If you had a problem, they would be right on it. It took about 90 days for the system to be active. It really went by fast. They got things done. If they had an opening, they’d call me and they’d ask if they can come. I’m glad I went solar. It’s funny because things got started in the winter and our sun has been very limited lately, so I went in and I looked at all the glass. I can see that I’m still producing solar. I’m on my solar rather than the grid. I was impressed and I would recommend SunPower to anybody.

I wanted to save money and I am 100% satisfied with my decision to go solar. I got solar with SunPower and the enrollment process with them was very easy. They just set it up online. It is also very easy to navigate around the website and it gives me an update every month of my solar. I noticed my electricity bill went down.

I have had my solar system for about 10 years and for the most part it has been operating as expected. After a drop in production, I contacted SunPower for warranty work (25 year warranty). They verified that the power production was out of spec and referred me to a local SunPower dealer to provide the warranty work. This was not the original installer of the system but an alternate since the original installer went out of business. I was later informed by the 3rd party servicer that there would be a $250 charge for the labor on the initial inspection since they were not the original installer of the system. I reviewed the SunPower warranty online and it specifically stated that labor is included; there is no mention of an exception clause.

I decided to get solar to save money and in case of a power outage I will still have power. To sign up was easy but due to some issues the actually installation took longer than I expected. My solar was just turned on so I'm hoping it was worth it.

Rebecca ** was awesome to work with. She did what she can to provide us with all the informations and appointments we needed. Her follow ups on every step and keeping us in the loop what happened next was outstanding. We could not be happier. Our system works flawless. I would say helping the environment was definitely a factor in our decision. The money saving part was a big factor as well as not being so exposed to all the price increases from the power company.

I was doing some research on solar panels and I came across SunPower's ad. And I ended up signing up with them as I loved their sales guy, Rob. If he didn't know the answer to my question, he found out. He was also very knowledgeable and even tried to customize the application for my needs. I still text him to this day when I hear about something different with solar panels and he stays in constant communication. I can't think of a better person.

Save money, and the environment. I hope to set an example in my community and get others to come on board. I think that this solar power initiative is great. Not paying out of pocket is also a plus. I like the program and will refer friends and acquaintances to sign up.

The process was faster than expected. SunPower staff answered all questions and made sure the process went smoothly. I will recommend and tell friends and family. The installation personnel was very pleasant and knowledgeable on answering questions about the installation on the roof and circuit breaker electrical part. Cleaned well after the work was done.

I did quite a bit of research on the different panels that are available, and product. And Sunpower was rated top. The installation was great and the system is performing incredibly. I haven’t had an electric bill for 14 months now. I stopped in the store actually the other day, and told them how happy I was with the performance of the system. We’re producing more than what we’re actually consuming. At the end of the year, when we did True-Up with PG&E, we still had a credit balance on the books.

I have had such a bad experience with Sunpower that I would truly tell anyone to not use them as a solar provider and run the other way. My solar system was installed in June 2018 and stopped working properly in October 2018 due to a faulty inverter. So, I am now paying electric bills and a solar lease for a solar system that does not work. I have no end in sight. I call once a month and ask what is being done to fix my solar, and I always am given a different answer, but lol nothing is resolved. So, I feel stuck in a bad situation with no resolution. I have never paid (my solar lease) which worked for 3 months and has not worked for 4 months. So, buyer beware. Sunpower does not care if your solar breaks or it they install faulty products. They just collect their lease money.

We bought our home with the SunPower system already in place, all SunPower cared about was their payment. The company never sent anyone out to explain and ensure the system working correctly as assured by our contact. After 15 months we find out the system has not worked for 15 months. It was piece meal to work, reported parts needed to SunPower. Today the system broke down again, no idea when parts will be received, but must pay as I always have for a broken system. Thus far I have paid out $4600 for a non working system and no concern by SunPower. Latest comment by their service, "just wait, can’t give a repair time or date, we are tracking the ticks on your account." Terrible service, non existent customer service, RUN AWAY FROM THIS COMPANY.

I got to know SunPower through my neighbor and I enrolled with them. The enrollment process was really easy and my rep, Frederico, was great throughout. He explained everything and everything went exactly as he said it would from start to finish. So far, I've been very satisfied with my decision to go solar.

I have contacted SunPower numerous times by phone and email and have been told each time my issue would be forwarded to customer support team. My system has been offline since mid December and a tech. was supposed to come fix it but no-one called to make an appointment. I have since called and emailed them about this issue and also about not receiving my yearly reimbursement on my anniversary date of November. This is the first time I am having difficulty getting my issues resolved and I have been with them for many years. Very disappointed.

I have had SunPower panels installed on the roof of my house for about 6 months. They have never produced the energy or saved me any money. I have contacted tech support as well as the billing supervisor about my issue. I am told by the billing supervisor (Mabel) that I have a known issue and does not have a ETA when my system will be working correctly. The supervisor even said she would be sending 700.00 in gifts cards for all the inconvenience we are having. Guess what, the cards were sent to an wrong address and I never got them. It’s funny because they still bill me every month for a non working system which I refuse to pay.

I love SunPower. Initially, I was referred to them by my brother-in-law then they came to the house and gave me a presentation. It was exceptional and they proved to me that going solar with them was a win-win situation, so I went on ahead and did it. So far, it worked out and I’m very pleasantly pleased by it. The installation was also a breeze and it only took a few days. I wasn’t at home at the time but my son was there and he said it went great. So, we didn’t have any problems. I’m also happy with the way that the equipment looks on the outside of the house and I'm over the moon with my decision to go solar. The billings have been right and the way they said everything would happen was spot on. What they said they would do, they did 100% and more. They were the best. plus, they mean what they say and they follow through. I tell everyone that when they ask me about SunPower.

We have been waiting for many weeks for Sunpower to "approve" replacement or repair of our inverter, which they are obligated to do under our lease terms. Nothing but a runaround. Would NEVER recommend get a Sunpower system!

Save money. Cleaner air. Safe for environment. Hopefully more people do it. Now better in the longer term. Already neighbors are asking us. Hopefully a few more neighbors on my block get it done too. Love the way it looks. I will definitely recommend it to anybody. It was done quick that be happy with it. Thank you.

I have a friend who ended up using SunPower. And I highly recommend Sunpower. From the sales to install, it was pretty seamless. There was not too much in the process. The installation happened in December and our problem is we don’t really notice the difference as far as power difference, and true ability until summertime, when we have our peak months with the sun.

I went online and researched solar companies acting like local distributors. SunPower came up and I researched the company and liked what I saw. They came to my house and they did a demonstration. I had another company come to my house but their demonstration was less than pathetic. So, I had SunPower came over first and I kinda used them as my baseline to weight all the other companies. I was most pleased with their demonstration and their product quality compared to anybody else, so I signed up. I kinda had to do a little more legwork as far as keeping in contact with the project progress but as far as signing paperwork and getting all the financing and everything else completed, that was fairly easy.

My power bill was too high and so I went with solar energy. I signed up with SunPower and the enrollment process was very easy. The interaction with the reps was great as well. They were very informative and kind. They also knew that I didn't know what was going on so they explained it to me. I'm satisfied with going solar.

I'm happy with going solar through SunPower. Initially, we heard about them from our rep, Jenny, who was recommended by a friend of mine to whom she sold solar to. Enrolling with SunPower was very easy. I did it on my phone but over the internet and so far, my experience with them has been great. I haven't had any problems other than the fact that PG&E decided they would raise their gas rate. I've also recommended SunPower several times

I was thinking about getting solar energy services and a salesman from SunPower knocked on the front door. He was a really nice guy and I ended up signing up with them. But he told me a lot of misinformation and lied to me about my electric bill. It was kind of irritating as he said that I was not gonna pay any electric bill but on my first month, I had a $200 electric bill and a $220 solar panel bill.

I went solar to save money. I was impressed with SunPower services. Alexander **'s clear info helped me make an informed decision to go solar. Becky ** was clear in communication. She addressed any issues or concerns I had promptly; she was willing to work around my schedule. She never kept me in suspense as that was my initial fear. In fact, Becky has an excellent communication skills. The insulation guys were awesome. They explained their plan of action clearly and followed through. They worked very hard on that cold day; they were very professional.

We contacted SunPower and it has been an excellent experience through the entire process. We went with SunPower with hopes of saving money, and we sure are saving. The process was made so simple through Sun Power. They did all the work‼️ We are grateful to everyone at Sun Power who worked so diligently to save us ones. Kudos to the gentlemen who had to go up on our roof and install all of the panels. They left our yard so clean. I highly recommend SunPower to everyone. Thank you.

I’ve just had solar power added by Sunpower and the whole experience was super simple and stress-free, thanks to Ken and his amazing team! I would definitely recommend Sunpower to friends and family in the future! Installation was fast and clean, the whole system integrated well with my house and even added to the aesthetics. Overall extremely happy!

Where we live, the neighbors all have SunPower. At the time, we were looking into getting solar and we decided to go with SunPower as well. Enrolling with them was easy enough and the rep we talked to was straightforward. Our interaction was short and sweet.

We went solar to save money and help the environment. Becky was helpful and quick to respond to any email as I had issues being home to set up the appointments. I would recommend SunPower to my friends and family as well.

I decided to turn to solar to save money and for environmental purposes. The process was long. Our first representative was fired and we never informed for a while. Then another representative took our case, but then he disappeared. Finally after what felt like a couple months we were assigned to an amazing representative named Alberto who is really on top of everything made moved the process along. During the final stages of the process we experienced another hiccup with the UI and the City not approved the system. However, Alberto kept us in the loop. So while the process was long and a bit complicated, it was well worth it because we were finally assigned a great worker.

I contacted SunPower requested to have an estimate for installing solar panels to my house. I did it to save money in the long run. SunPower also upgrade my electrical panel for free. I am very satisfy with the outcome. Ken ** was very helpful with the whole process. Very easy to reach him. Ken is very knowledgeable. He answered all of my questions and concerns. Therefore, I am happy with SunPower overall customer services.

I went solar because I feel that solar helps me to reduce my carbon footprint. I have an older house in a city where power is cheap, but the benefits of solar include reducing my already lowered bill, increasing my home value and feeling like I am actually making a difference. It is a comfortable pride. The SunPower app is really easy to use. The entire process was handled by the company, including all the interface and scheduling with the city. This was a huge relief since I had other work done on the house with other contractors and the schedule drew out. SunPower's crew came out and made quick work of the installation and permit sign off was shortly after that (approximately a week). My customer service rep kept me informed through the entire process, pre-empting my need to reach out. Overall, a completely non-traumatic experience and smooth sailing. Thank you SunPower!

Decided to go solar as an overall savings and, of course, to help the environment. I believe it the way of the future. My experience began with Steve from Eclipse Energy, who was professional, experienced and there for any questions or concerns. The panel installers were hard workers, quick and very professional. Had an issue with missing components for monitoring system, which added a delay in my receiving the correct readings, but that was resolved. Rebecca, my project manager, was there every step of the way. She was courteous, very communicative and eager to resolve the issue and answer any questions. I found everyone I dealt with professional and willing to help make this experience an easy transition. Overall, very pleased with the quality, professionalism and service received.

I went solar to help save money, electricity at my residence was excessive for the size home I have. I have no regrets going with SunPower. My salesman was well educated and very knowledgeable when it came to Solar, wasn’t pushy. My customer service representative Rebecca was absolutely awesome, she kept me aware of every step in the process, from city permits, to installation all the way to getting online with SunPower. I am so very grateful to her and this is why I have friends and family looking to do business with SunPower.

Thank you for the great service Sunpower provided my family & I. I will recommmend to others who are looking to use solar for their homes. It was overall a good experience which is hard to come by these days.

The installation team did a great job! They were prompt, explained everything to me clearly, stopped to answer any questions I had, and left the job clean and orderly. I really enjoyed this experience and would recommend them to others.

I decided to go solar, because it will help the environment and save me money! Desmond was polite and very patient explaining differences and the information I needed to make positive selections and decisions. I would refer him to my coworkers and friends. Thanks you for your time patience and answers!

I need help in paying my CL&P bill so that is why I went solar. I was told I would get $1,000.00 towards my CL&P bill only because there are not much sun rays during the winter months but I haven't received it yet or my $50.00 refer (Robert **). My energy consultation has not contact me.

Dealing with SunPower was effortless! Everyone we dealt with was knowledgeable, very understand and answered all of our questions without us feeling like we were a burden. Matt and Roger were the main ones we dealt with getting everything going and Todd did the install. I would recommend SunPower. Install went well and the solar panels are beautiful and sleek! We decided to go solar to save money but were nervous of the process, so happy with SunPower.

I was very pleased with the customer service provided by Desmond. He answered all my questions thoroughly and he definitely Erased any doubts I had! Will definitely look into doing business with the company! Thank you Desmond and SunPower! 100% satisfied!

Going solar was a tough decision, but when it comes down to the gist of things it's the right decision moving forward. With SDG&E moving towards meternet to gouge into peak charges, it only made sense to offset those cost in the long run. The choice between panels are tough, but with SunPower's 25 year guarantee it eases that pain. Going with the middle of the road top tier panels with micro inverters in each panel it will yield high performance in energy cultivation. The SunPower certified installers were very thoughtful and installed 18 panels per outlined blueprints, which minimized power outage downtime and inspection approvals. The entire process was very smooth and organized with constant communication. The only painful part is waiting for the panels to go live and start producing.

I got solar to save money and more environmental safe. The installation was very professional and everything was explained step by step. I would recommend setting solar and using SunPower. Great Experience.

Reasons for going solar: Environmental responsibility, Money, Coolness, Energy independence. Entire process was quick and easy, installation was superb. SunPower panels are the best in class, and look the best. Every home owner should have solar. :)

I looked at Sun Power for the savings after my neighbors and I sat down and compared energy bills. I love that the look is stream-lined, too. The customer service has been top-notch! I will be recommending to my friends and family.

We decided to go solar because we have electric heat which is very costly and switching will help save money as well as it helps the environment. For the most part we had an overall smooth installation. The only problems we incurred was the breaking of one of our Breakers, a 20 amp breaker in the panel, which we replaced with a spare but was also offered to be replaced by SunPower. Also the microwave panel got broking during the Home Energy Survey which had been reimbursed for replacement part by Eversource electric company. Everyone had been friendly, kind and courteous. Smaran ** had gone above and beyond with checking in and keeping in touch with us throughout the process.

We decided to go solar to save on our electric bills and to do something good for the environment. SunPower has the best technology and most efficient panels out there. We’re so happy we made the decision to go with SunPower. We just had our system turned on today and already saw the system producing beyond our expectations! The entire experience starting with our energy consultant to the project coordinator and the entire installation team has been awesome. I highly recommend SunPower to anyone looking for the best solar solution out there. We’re very excited and satisfied.

Hi my roof has 2 leaks. I bought a brand new house. One was repaired. I assume don't know because no one called me nor came by to check. The inside is still damaged. Although I was told it would be repaired. This time I have a bigger leak. This company doesn't care about its customers. It’s funny how when they want you to take their solar panels calls are non stop but the damages to my roof no one cares about. My next step will be lawsuit to get these panels off my house and my roof repaired. Big mistake choosing SUNPOWER.

I purchased a home in October 2018 that I was bullied into signing a lease for the solar. I wanted to take them off or get a payoff amount and was told "we dont do that". I was never given a buyout option. And when I asked for help to learn how to use it, I was told they dont do that unless I pay someone to come out. The system doesnt produce enough energy to run simple appliances for 1 person who's out of the house 10 hours a day and no a/c or heat running, minimal cooking and little laundry. 1-2 loads a week. My credit was 38.00 One month and 14.00 The next. I dont want the system and never did.

I had my solar panels installed by a third-party installer for SunPower. At the time it was considered that I needed some work done to my roof before the installation. That was supposedly done and the panels were installed. Since then I have had continuous problems of holes in my roof and leaks through my ceiling. After going through a submission process of repairs nothing was done. The problems of only gotten worse. I have tried repeatedly to call and speak with someone regarding this issue. I’ve tried to speak to the supervisor handling my case but I have not heard back from her and I have also called repeatedly to speak to any supervisor or any customer service representative who could possibly help me. Each time I was told that there was no one there at the moment they could help me and somebody would call me back within 24 to 48 hours.

The process of getting solar was great from start to finish. Nicole ** with Hooked on Solar was so easy to work with and was very informational with our options and how it works. The whole process was painless and worry free. From the very first meeting with Nicole she was prepared and thorough compared to other Companies we met with. We decided to go Solar when we moved into a larger home to offset the higher electric bills. Solar was something we wanted for a while but to be honest all the daily calls and sales pitches we were receiving from solar companies was quite annoying. We had some friends that were happy with Hooked on Solar so we gave them a call.

A little of everything. Save money. Go green. Feel renewable energy will be the way to go in future and wanted to get out in front. Believe costs will increase in the future. Installation was seamless. Much smoother than anyone I know who had panels installed.

We interviewed about 15 different solar companies in our quest to find the best Solar equipment, price, warranty and installer. I have heard amazing stories of SunPower equipment but kept my expectations low as I thought we would never be able to afford SunPower. Turns out I was completely wrong! SunPower came in with the best solar coverage and the most affordable solution for us! Their lease program is the best you can get no one else offers better options, trust me I checked! Our electric bill before Solar was $400-$600 a month, we are now saving over $300 a month after going Solar with SunPower!

I decided to go solar in order to save money while helping out the environment, since my house is entirely powered by electricity. The process was very seamless and went smoothly without any complications at all. The individual in charge of leading my project was Alberto **, who did an amazing job explaining everything and being always available for my questions and concerns. Furthermore, he helped me out by communicating with me in Spanish as I do not speak English or read it very well. I would definitely recommend SunPower and to anyone, especially if the service was as excellent as it was with Alberto.

Desmond was very informative and professional! He took his time answering my questions and offering various solutions for my home. With so many competitors calling, it was refreshing to have someone actually listen to my concerns. Solar makes sense now!

The entire solar process has been a complete mess. From start to install date it took over 10 months. When I finally got my panels installed, SunPower emailed me stating that the monitoring setup date was being cancelled indefinitely, with no reason. When I called and complained, it was up and running a week later. 2 months in to solar now and I am still seeing an electric bill comparable to sans solar. When I called to talk to SunPower about my concerns, I was told that during the winter your system will not produce as much because the sun is only up 5.5 hours a day. I live in sunny AZ.

Company installed equipment that has never worked and refused to take the equipment back after many attempts to get them to repair them. Over years I wondered why my bill remained high after getting the panels. After the power went out in the neighborhood almost two years ago, I realized that the panels really did not work. I called to get them check and an individual came out and said we need to purchase some parts. A few weeks passed and I never received a call, so I continuously called to see what was going on. I received responses such as the parts are still being ordered, someone will be out there tomorrow, but no one ever came, or the best one is a manager will call you back, but you don't hear from them.

I purchased (not leased) a $50k 9KW system. Our utility bills are considerably more expensive than was anticipated. The only way to tell if we have a system problem is through the monitoring system. The monitoring system has not worked, or has worked intermittently for years. Our installer (ProVoltz out of Campbell CA) informed me that he transferred the installation side of the business to SunPower. I have called SunPower over 5 times. SunPower keeps referring me to my dealer who is essentially out of business. The 20 year warranty is in effect total fiction. The customer call center is utterly useless. I would not recommend SunPower under any circumstances.

We leased a 9.5 MW system about two years ago and it worked great, no issues. Our house burnt down, but the panels were on the back shop, which survived. In dealing with our insurance we needed to know what to do with the panels. 9 calls to SunPower, 2 emails and 1 month later, still no response. I have been "upgraded" to immediate response, but that doesn't matter. I still have no idea what I need to do, which I don't care what happens, I just need to know so I can plan accordingly. I had to cut them off at the bank in order to gain their attention, but still, nothing. Bottom line, great product, the panels are top notch. Customer service is the worst of any company I have ever dealt with, and I investigate consumer fraud. I was going to use them on the new house, but the customer service is not worth it.

SunPower 7KW, 24 panels installed 2012. They have produced flawlessly 30-40 kw per day until August of 2018. I've been dealing with customer service for weeks now who tells me there isn't a problem, but it's only producing on average 8 kw per day, even on clear sunny days. The installer, Solar Generation, isn't willing to help since it's a leased system. Customer service tells me not to worry, there's a production guaranteed. What the rep doesn't understand or care to understand is that the guarantee is at $.04 per kw, and in NY, Central Hudson charges $.089, well over double. Come on SunPower and Solar Generation, I committed to your service and product, how about supporting a valued customer.

Terrible service. We have had over 30% of our power down for 6 months. They have been difficult to get support and they have sent out 3 different teams, a full day for each visit, and it is still not working. It is costing us thousands as we are now double paying them and the power company and all they have done is offer a $100 gift card. Now they say new equipment is being delivered while the last team told us new equipment was installed.

We had SunPower solar panels installed 3 years ago as based on our past energy usage, it would be a cost saving measure for our family. Now after 36 months, our system has only met our power needs for 11/36 months resulting in our electric company charging us for the shortfall. Our representative had told us that there was a performance guarantee so I called customer service on 12/10 and spoke to a representative who after hearing all if the info said I'd be getting a refund for the extra charges I've paid. No refund has arrived so I called and spoke to a supervisor, Kim **, who informed me that no refund would be issued and they'd investigate the productivity of my system.

A salesperson from SunPower talked to me and showed me how the system would make money according to the calculations, but I wasn’t super concerned about the economics. I bought the panels for environmental reasons. We had to coordinate the timing of the installation with the building of the house and it went well. However, the inverter stopped working and it took us a little bit of time to get it replaced. There was one hiccup that we had to fight with. They said they were gonna replace it, but then nothing happened. They had forgotten about it a little bit and there had to be a reminder. We followed up and then they replaced the inverter.

I got the SunPower solar panels installed at my home in December 2017 and within 6 months, the fuses of the inverters were blown off. I was told that the system would be monitored continuously but there was no monitoring at all. There is no record of energy being produced from July, 2018 till the end of November, 2018. I received high PGE bills during that period. But whenever I call the customer care, they take no responsibility. They said that they would be rebuilding data of energy being produced during that period but no data was built.

Arizona solar concepts did the install and was very unprofessional left my yard a complete disaster did not follow the approved layout plan and overcharged and re-wrote a contract. July a breaker went out because it was overloaded and Took four weeks for someone to repair. Nobody will return my calls or my emails to who is going to credit me this amount !!!

I live in an area where electricity’s expensive. When I was talking to a sales rep who I met at a party, he said that they have some ideas and they might be able to help me out. At that particular time, he didn’t have SunPower as one of his product lines. I asked him to look into using them because I heard really good things about this brand.

Solar installed 10/30/18. PTO 11/18/18. Monitoring system not functioning from start. Installers come out twice to check it out. It seems like they have to go through a long process before they can swap out faulty equipment like the monitoring box. Currently waiting on Tech Support and a "Product Engineer" to determine next step. Super slow/no response from Tech support though local installers are trying to help out, but can't get anywhere without go ahead from Tech support. If this is how they treat new customers with end of year deadline for tax rebate (can't finish paperwork until system 100% functional), I sure hope I don't have future need to go through Tech Support again. Everyone else is responsive and professional. Tech support just dragging their feet with no action. Please work on faster response times!! Writing this review to expedite issue. Thank you.

I went solar back in 2016 and I went with SunPower co. The main reason I choose them was because of the local dealer Renewable Energy co. I'm very disappointed. I have yet to have a full year of my solar panels working. There is no more local dealer in Las Vegas. The service time for any problem is a minimum of 30 days. I never had a pigeon problem and after my panels were installed pigeons love to nest under the panels. I called SunPower to get some help with the problem. They told me pretty much it's my problem. They do not cover pest control. After I hear from other people that other solar companies have taken care of that problem for their customers.

I decided to go solar because I want to go green and solar power is the way to go. I have seen other solar companies go bankrupt after a few years in the business and I would hate to have to call China few years from now to address concerns that I have with my warranty on the panels. I like SunPower because I want to support American products and I know that I have gotten the best technology for solar panels on my roof as of today. I would recommend Sunpower because it is the best deal, especially with the 30% Federal Tax Credit for this year and next year. Call Sunpower and decide for yourself.

Damaged to trim on our house, sagging panels, added “support” in attic only adds weight to the roof (it’s not attached either end to anything, how can it be adding support?), employee trying to hide that they displaced a pocket light in our ceiling, damaged ductwork in attic, and failed to replace insulation, and still picking up pieces and nuts and bolts off my driveway and out of my lawn, all to save $25 a month?! 3 stars is really a gift. Merry Christmas!

I decided to go solar for both save money and it is better for the environment thru the process. I meet Miguel which helped a lot explaining and making the better deal, and Alberto who make the things happen. I’m very pleased to work with them.