SunPower Reviews
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About SunPower
SunPower Inc. is a residential solar and battery provider serving customers across the U.S. The company offers system design, installation and financing through a network of dealers and in-house brands, including Blue Raven Solar. SunPower supplies panels, inverters and storage systems for homeowners seeking customized energy solutions.
Visit us.sunpower.com- High-efficiency solar panels
- Battery storage systems
- Affordable payment plans
- Some equipment failures
- Frequent communication issues
SunPower Reviews
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Reviewed Sept. 22, 2020
I wanted to save money, which was I decided to go solar. I went and got four different quotes from different suppliers. Although SunPower was not the cheapest, the power I was gonna get back from the panel was better than a few others. The salesperson was good. He answered my questions honestly. I did a lot of research, so he didn't give me any baloney about this and that. I trusted him when I got done because I tested the people. A lot of people just say they have the best one and I was prepared for all that. When we got SunPower and got everything going, installation took one day. Everything was great. I’ve had a very good experience with SunPower and I’m in the negotiations right now for another solar panel at a different house that I own. That's how much I like it. So they are gonna get a repeat customer.
There was a one month of worrying some but it's good now. The app on my phone that tells me how my juice is working and how much I produced today wasn’t working. I called my sales rep and they looked it up in their system. They said it was showing good. The app was brand new and I was probably person number one. I’ve had it for over a year and after that month, I’ve had no other complaints. I just wanted to make sure because it was all new to me. I was looking at it every hour to see if I was producing. Sometimes the app would show that it wasn’t producing anything. So, I would call and they would say it’s producing and they were experiencing an issue. My PG&E bill on an average has been $10 a month. I asked why and I found out that’s the minimum amount PG&E needs to charge me for maintenance from the wires, whenever they come to the house. That’s the cheapest you are ever gonna get.
Reviewed Sept. 21, 2020
I looked online and I called three different companies. One of them was a SunPower distributor but from Placerville. He came and explained about the panels. I was impressed not only with him and his presentation but what it looked like the quality of the SunPower panels were compared to the other options because he gave us two proposals. One using the SunPower panels and another which was cheaper, using other panels. I was ready to pull the trigger but I happened to see an ad on TV for AES here in Chico. It said they were SunPower.
I asked myself whether I wanted to give my money to somebody in Placerville or patronize a business here in my hometown. So, I called AES and they came out. A young lady named Chelsea did a very good job explaining although she had it easy because a lot of it had been told me. We decided that we could get the same quality and spend the money locally. So, we signed with AES. I've been very impressed. I would like to have signed the contract and the next morning, have them turn on the solar panels but life doesn't work that way. I would recommend them highly.
Not only is going solar the green thing to do but it looked like we could save a little money in the process, as well as feel good about capturing energy from the sun as opposed to continuing to suck off PG&E. The length of time that the process took was appropriate. AES was not behind nor dragging their feet. It went smoothly. They straight away went to the city and got all the permits in just a few days.
We're having all these fires in California and the things aren't putting out very much power at all, largely due to the smoke in the air that blocks the sun but that's to be expected. That has nothing to do with AES or the panels. They have worked fine and it's Mother Nature I should be railing against. I was pleased to see when I got the whole PG&E bill for the month that it was 87 cents. I jumped up and down and told my wife to look at it. I get the feeling it's been hotter this year. We are prime time for cranking out energy and my panels are loping along in the smoke. So our true-up could be a little different next year. But you have good years and not so good years.
Reviewed Sept. 20, 2020
My power expenses motivated me to go solar and I would strongly recommend Renova. We’ve been producing our own energy for a year and a half and every day of the week, we sell energy to Southern Cal Edison. We're very happy.
Reviewed Sept. 19, 2020
I chose SunPower and Schools Solar because I liked their warranty, the salesperson and the company they were working with. They also had a very reasonable price. Getting set up with them was totally hassle free. They were communicating with me every step of the way. If I had to do it over again, I’d do it the same way. I couldn't be happier. If you can afford to buy the system outright, it's a much better deal.
Reviewed Sept. 18, 2020
Going solar is good if you can make some money and so far, I'm fairly satisfied. The experience with the SunPower sales rep was good and enrolling was pretty easy. The electric bill's definitely been affected in a positive way.
Reviewed Sept. 17, 2020
I went solar to be more energy independent. I looked around and SunPower had the best deal and expertise so I went with them. The customer service is outstanding. They accommodated us when we wanted our solar panels installed as soon as possible. They were able to do it within a month. However, in terms of all the deals, it's like kind of confusing how they present it. They could have all the deals in writing.
Reviewed Sept. 16, 2020
It was recently brought to my attention by my electric company, SMUD, that my solar system may not be working properly. My system shows to only produce on average 73 kw per month. It has produced this amount since it was initially installed. Also, I recall that SunPower sent someone out approximately one year after I moved into my house and the technician said that the inverter had been installed backwards and that he had reinstalled it correctly. Come to find out the system is still incorrect and has been for the past seven plus years.
I called in and spoke with a customer service representative for your company and explained to him about the extremely low output of solar production. The customer service representative proceeded to tell me that I would have to call and have someone to come out and take a look at my system at my own expense. This is completely unacceptable since I have been paying for the solar system that has not worked properly from day one.
Hello Mr. Christopher, please know that your utility provider is only able to provide you with net generation data. You may review your actual energy production data through the SunPower monitoring website at https://monitor.us.sunpower.com/. To further assist you, I have escalated your concerns to our Executive Service team. The representative assigned to your case will gladly assist you with any questions or warranty concerns you may have. Please expect a call within a few business days.
Reviewed Sept. 16, 2020
I would rate SunPower quite high, but not 5 star as of yet. I always find the customer service reps not up to ask when handling my concerns. The system is great, I just wish I could get better support on the rare occasion that I do call in.
Reviewed Sept. 15, 2020
My wife and I have been interested in solar power for over 40 years. We thought that it has always been a good idea to be able to generate power and heat from solar energy. We first got interested in it by visiting the University of Delaware's solar project house in the 70's. We came to a stage in our lives that we could afford to have solar power and we took it. We have been very pleased with our SunPower panels so far. We would have liked to have our panels up and working a month sooner than we did but that can't be helped at this time. We really enjoyed having a negative electric bill from November to May, and then, having our bill be about half of what it normally is. We are pleased.
Reviewed Sept. 15, 2020
I had been thinking seriously about going solar based on my concerns about climate change and the savings that were of a secondary consideration. I received a "cold call" asking if I was interested in going solar. It was my fortune that the company that called was affiliated with Sun Power and the process began. The representative from Energy Pal was very professional and considerate and walked me through the entire process to go on-line and go solar. It was a seamless process from start to finish. I'm more than happy and satisfied that I can help alleviate in a small way the concerns about the environment and in the process encourage others to go solar.
Reviewed Sept. 15, 2020
We had a great experience with Sunpower and our local installer Energy Concepts in Fresno. We wanted to go solar both to switch to renewable energy and to invest in lower electricity costs in the future. For the initial calls to specify the system and set expectations for production capacity to the professionalism of the installation team, the process was easy, seamless, and completed promptly. I was particularly impressed by how quickly the final approval to operate was obtained from the utility company. Our system works as advertised and we are very happy with it.
Reviewed Sept. 15, 2020
I opted for solar to reduce my monthly electric bill and to contribute to the environment's well-being. It won't be amortized for several years so the motivation was not primarily financial. SunPower was great with the sales and installation, aside from the site survey guy poking an unsightly hole in my office wall that is still there. I was impressed with the installation team and the customer service during that process. Now, though, when I have a question the help link is not all that helpful. It may address typical concerns, but if I have a specific question it is difficult to get a human response. To wit: I asked a question a week ago. The robot said I would receive a reply soon. I have not. Meet commitments or don't make them.
Reviewed Sept. 15, 2020
I selected Sunpower for my Solar project. These panels appeared to be of higher quality and appear to have a longer lasting product w higher efficiency over its lifetime. So far they appear to be producing power as advertised. They were a little more expensive than other brands but I chose a higher quality product for our needs.
Reviewed Sept. 15, 2020
We live in an evacuation zone. With COVID19 we figured we would not evacuate to a hotel or elsewhere unless we were going to take a direct hit. Investigated a generator but our proximity to the ocean affected the life cycle and a generator would only be used if we lost power. Have solar hot water that was installed by Solar Fit 1w years ago and have had no problems. Contacted them after hearing on the radio that a battery backup would handle power outages. While more expensive than a generator the solar panels and Powerwall battery backup would be functioning on a daily basis reducing my electric bill and be a backup should power be lost.
Solar Fit did the installation in 3 1/2 days and they were great. There was a slight delay before full turn on waiting for FPL to swap out the meter. Once that happened the system was turned on the next day and has been functioning tremendously since. The solar panels and Powerwall can be monitored via apps. On fully sunny days the system provides 55-65 kwh. On the stormiest day since installation it provided 35 kwh. Totally satisfied with the system.
Reviewed Sept. 15, 2020
I had an existing SunPower system on my roof, enjoyed the benefits for 7+ years. Expanded the SunPower installation, to achieve a $0 true up. Now, I can only see 1 system. Received the run around as to why, and latest is >3 week open case for DB team to resolve some issue... Will be happy when I can see a consolidated summary of my 2 sets of SunPower panels.
Hello Mike, we value your business and would like to discuss your monitoring needs further. Please send me a private message with your contact information so that we may contact you.
Reviewed Sept. 15, 2020
There were a few factors that went into my decision to convert to solar energy: PG&E was allowed to pass the cost of the lawsuits brought about by years of mismanagement onto ratepayers; the cost for electrical service was constantly rising; and I wanted to make a difference for the environment. I reviewed solar installers as well as solar panels. I was impressed by the performance of SunPower's panels and their warranty. I've had them for a year and am very happy with my decision.
Reviewed Sept. 15, 2020
I went solar because I wanted to modernize our home and save money. The investment in SunPower will provide long term savings, compared to other panels. If you compare the long term savings, SunPower is by far the best investment! There is a 25 year warranty, not just on panels, but all of the components on the roof... and no labor or shipping cost like many other component manufacturers.
Reviewed Sept. 15, 2020
We live in an isolated area and have frequent power outages. Our only source of water comes from a well which is powered by an electric pump. Also, my husband requires the use of a CPAP for medical issues. For these reasons we obtained a SunPower system to make sure that when the power is off we are safe and secure in our home for required electrical needs.
Reviewed Sept. 11, 2020
I'm friends with a guy who does solar energy systems for a living. He educated me on the process and gave me a soft pitch. I said, "This is a no-brainer." It makes sense. It compelled me to start looking into solar energy. It builds equity on your home, makes us our own utility company in effect after so many years. My decision to go solar has been amazing. It was such a good experience with SunPower. The product sells itself. More people should do it if they own their home. They've done such a good job that I’ve referred two people to them. They gave me a good finance plan and explained everything.
Our salesman was awesome. He wasn't pushy and was super knowledgeable. It really was about the sales guy 'cause that's the first impression. I said, "This is a guy I could trust." We let him into our home. I had asked him questions and everything came back like A plus positive. My friend who does solar energy systems said his company is better but it boiled down to product efficiency and it was just as far as like financing. My friend wanted to charge me 6%. SunPower did half that and that makes a huge difference when you're going from 10 to 30 years. Their payment was the same, but then you mark in the interest. I had an amazing experience with SunPower.
Reviewed Sept. 10, 2020
I got tired of hearing about what we're doing to the environment. I was trying to figure out what I could do to change it and I came up with going solar. I went with SunPower and so far, I'm pretty satisfied with my decision. But right now, they are having some glitches and Con Edison seems to be billing me. And it looks like I didn't use up as much as I generated last month, so I have to check with them and see what's going on. I spoke with somebody last Friday and he called back again a few times today trying to clear this up. They're pretty professional and they certainly seem to want to fix the problem.
Other than that, I dealt with a regular guy when I started out with them and he laid out what they do, how everything works, how much I was likely to save and what government subsidies there are. The tax credits come at the end of the year and they said they are going to send me forms for real estate taxes and for federal taxes. We'll see how that works out. The installers were great as well and I liked them. They worked well together, seemed friendly, and happy. At some point, they had to turn off the electricity, so they ran a line and sockets I could plug into so I could run my TV, the internet, and my wife's computer because she uses a computer a lot. Everything was professional and they installed a new meter two day after the job was complete.
Reviewed Sept. 9, 2020
Although my panels work well, after the initial installation, I was having problems deciphering the monitoring system. A SunPower technical agent discovered that the monitoring system had NOT been installed correctly and was NOT providing me with accurate readings. This led to confusion and an inability to verify my usage and production. The company in New Mexico that did the initial installation is no longer in business. SunPower no longer has any installers in New Mexico so they referred me to another solar company not affiliated with them. They agreed to provide the fix, but I had to pay for the re-installation of the monitoring system in March 2020.
After contacting SunPower they agreed to reimburse me after my explanation. After many discussions with SunPower, I submitted my claim for $316.29 on May 1, 2020. It is now September of 2020 and after many conversations with phone support, I still have not been reimbursed for my outlay of money. No one at SunPower is disputing that the reimbursement is a legitimate claim under the initial warranty, but they just do not send me a check. I have found no way to contact a management representative since they refer all calls to their customer support service each time I call. I have not received any response as to the status of my claim and this is the only remedy that I have come up with. If you have any suggestions, I would appreciate the help. Thank you. Nancy S
Reviewed Sept. 9, 2020
Our house is really old. We had an aging roof and we didn't go solar earlier because we weren't financially prepared to replace the roof. It was kind of silly to put solar up then have to replace your roof two years later. So, when we became financially able to afford it, we did both at the same exact time. I contacted a bunch of different dealers, had them come out and give me quotes. Then, we ended up going with SunPower because of their ratings. Also, a bunch of my friends have used their panels as well who had nothing but good luck with them. Aside from that, we went with SolarTech because the roofing package that they put together was better than anybody else's.
The rep, Brad, was amazing. He did a really good job in walking us through everything that we needed to do and even after the fact, he was always available for a phone call or would send me an email telling me the process or how it would be handled. So, we didn't have any hiccups at all with everything from start to finish. The installation of the roof took four days, then the solar panels were put on three weeks later and that took one day. So, it was a total of five days of construction, but the whole process was over the course of about a month. They also offered financing through SunPower Systems with a company called Mosaic that works directly with SunPower. So, I financed the whole thing.
The panels themselves are nice to look at. They all have black edges and I have a very dark gray roof, so they all blend together. Also, the interface on your phone when you're looking at your stuff is very simple to use, very seamless, and very easy. Plus, I just got a letter in the mail yesterday from the company that thanked me for choosing them and hoped that we were satisfied. So, it was nice that a manufacturer is as involved as they are to be able to send out stuff to you and thanking you for choosing them.
Recently, we were out of town in Arizona for four days, so the whole time, the panels were pretty much putting money into our bank account with San Diego Gas and Electric. Once we came back home, it'd been really hot here in Southern California, so we were running our air conditioner and we didn't feel as bad about running it because we already accrued some dollars in the account. So, we'll see nine months from now when we get our balance statement from the electric company how it all works. But so far, so good.
All in all, anyone who wants to go solar should do research. My brother-in-law just put in panels into his house and the panels were not good at all. But he went with the very first contractor that came out and gave him a bid. The panels that I have cost the same amount of money as his panels, except I'm getting a longer warranty. Plus, customer service is better built in the United States versus in other parts of the country, so you're giving jobs back to America when you go with SunPower. Then, if you are going to replace your roof, it's better to do it all at once with one company because they warranty the entire thing versus having to go with separate companies.
Reviewed Sept. 8, 2020
Enrolling with SunPower was smooth and easy. The process was fast and simple, plus their reps were polite. So far, I'm very satisfied with going solar. We got our first PG&E bill, but that's not truly reflective. Maybe in another 11 months, 12 months, we'll be able to see the whole picture. The permit to get the solar panels put up took too long but it finally happened. But we're still waiting for approval for the permit for the storage batteries.
We're at the two months stage for the storage batteries and just a week ago, they were talking about rolling blackout and the county wants us not only off the grid, meaning not drawing power, but to be storing power so that we could sell it back to them and there would be more power for other people or anyone who may not have it. So, I'm blaming the government. I've been in communication with SunPower Pleasanton office and they said they checked on the permit but they keep being told that it might be out in two weeks. The word that's really being used is, “soon,” and they told me that they can't do anything until they get the permit.
Reviewed Sept. 7, 2020
Sunpower service is very poor and they feel not responsible once it's sold/ lease payment started. I bought a new tripoint home which is tied up with SunPower to buy mandatory. Service provider sent a mail to us with steps to activate but never works. First attempt (after 3 weeks of reported issue): They came and updated the firmware started to work partially and it will send complete generated energy to MID. We have been spent days and hours of phone calls to get second schedules (including escalated issue to management with written mails).
Second attempt (after 1 month of first attempt): They attempted to fix "energy not utilizing consumer issue" and it was asked me to verify after 24 hours of fix. But system never turn back after 24 days also. Third attempt: We completed almost month and still waiting for response from SunPower response. Scheduling will take another month after receiving service call. I never had experience this kind of worst repose and service.
Hello sudhakar, we appreciate your feedback and value your business. I've located your case and forwarded your account to our Executive Service team for resolution. Please expect a callback within the week.
Reviewed Sept. 7, 2020
I called three companies and the third one was Solar Five. I didn’t like the other guys’ price so I went with Solar Five. The guy, Mark, was good too. He explained to me better than the others. I had him here and they checked my credit. After that, they applied for the permit from the town. It took almost a month but the permit was up to the town. Things are going okay so far. I don’t produce a lot though. They came about seven months ago and checked upstairs. They went up on the roof and changed some stuff but it's still the same. I have like 22 panels and we only get no more than 30-40 watts. But that was enough for me.
Reviewed Sept. 6, 2020
I was happy with the installation. It went well. Everything’s good with SunPower and I'm very satisfied in going solar.
Reviewed Sept. 5, 2020
I'm really pleased about my decision to go solar. I enrolled with SunPower through Alternative Energy Systems. The experience was seamless. It was very good. AES is a little bit more expensive than everybody else but they do a really professional job. They told me when they were gonna be here, that they would be here on time and they were. They cleaned up any messes they made. They did a really fabulous job. I've looked at some installs from other people and they weren't nearly as professionally done. I have a disabled girlfriend. I used to have to pull out a generator and hook up my refrigerator and a few things for her ‘cause for her medical care, I need electricity. And having solar, with the battery system, even when they turn off the power now, I really don't care. I got a check from SunPower and from AES. I’ve shown people my system and I've talked about it with them. I told them the benefits of it versus a generator.
Reviewed Sept. 4, 2020
Enrolling with SunPower was very easy. The installation was really easy too. The crew was nice and professional. They came and got it done in a day or so. I'm completely satisfied with going solar.
Reviewed Sept. 3, 2020
No one at this company cares. Our issue/concern was reported June 24, 2020. It has now been 10 weeks, and all we get is "The technical support team is monitoring your situation." We have been told for over two months our issue "has been elevated, and will be resolved very soon." Meanwhile, the Sales rep made his commission and is now gone, our Product Coordinator is gone, no one answers phones, returns Call-Back Requests, or even replies to emails. Maybe this is the way they do business in the Philippines where the Gate Keepers pick up, what do I know? It's certainly not what we were promised signing up with SunPower.
Our system is operating at 30%, at best, on days it should be well over 200%. Saving money and helping the environment was the two major reasons we signed up, and now we're losing money every day and likely not helping the environment all that much. Even the replies to these reviews are obviously automated, and like everything else with SunPower that's extremely disappointing. Stay away!
Hello Anders, I apologize for the servicing delays you've experienced. Rest assured that that all negative feedback is reviewed and escalated accordingly. Please expect a call from a member of our Executive Service team within the week.
Reviewed Sept. 3, 2020
My electric bills were outrageous. It had more than doubled in less than a year and they don't give you a reason why they're going up so high. I thought it was probably time to not rely on the electric companies as much. My son went online to find a solar company and SunPower responded to us. When they came over to speak to us about it, we were pretty well set on what we were going to do.
They had to put the installation on hold because the county wouldn't let them do it during the beginning of COVID. It took a couple of months before they were able to do it. But once they started, they were in and out in the same day. It took one extra day for the electric to be finished. A week before, we had the inspection and had us hooked up. It was very quick. They were very good when they installed. My first solar bill will be the first of October. They told me my electric will now be $40 every two months plus tax, unless I need to take electricity. But I've been producing enough solar. I keep check on it.
Reviewed Aug. 29, 2020
I purchased my Sunpower solar system from Quality Home Services here in Fresno in 2014. In April 2020 my inverter stopped working. I called the local seller on May 13th. Due to Covid 19, it took 5 calls, and voice messages over a few weeks to the local seller and a few weeks more for them to set a visit but they came in the first week in June and determined I would need a new inverter but could not say when it would be installed. The failed inverter was under a 10 year warranty so I would not have to pay for it. Meanwhile the summer was heating up. Temps in Fresno CA go as high at 110 but mostly have been about 99 to 108 degrees. So AC is important. I keep the thermostat at 83 degrees so try to use it only if necessary and ran ceiling fans. I heard nothing for weeks. I made several calls to Quality Home Services in June but was repeatedly told that there was an "error in the ordering process".
I was eventually directed to call Sunpower Corporation customer service. I was given the same line. I asked what "an error in the ordering process" means. The customer service rep did not know. She could not tell me when I would be getting another inverter. Meanwhile, my solar array is making power but none of it is going into the grid to offset my use of power in this Fresno CA summer heat and my power company is telling me what my November true-up is going up and up. I kept calling and finally was told they found the exact same model of inverter I had before. On July 13th, a full 2 months later, they installed it. I asked if I would get compensation for lost power due to the inverter failure. I was told "No, we provided you with a new inverter". Then I asked if I get another 10 year warranty on this inverter. The answer is "No".
In the meantime, I had looked up this ABB Sunpower inverter and found a You Tube video showing how to fix the 0031 error that was showing on the failed inverter. What that says to me is that this is a pretty common error in this type of inverter for there to be a You Tube video produced on how to fix it. That does not bode well for the longevity of this new inverter. Unless the deficiency that causes this to happen has since been corrected in the manufacturing, the probability of this happening again is built in. I am getting the impression that support for the established Sunpower Corporation customers is not a priority for this company. They may have a solar panel that is top quality but their inverters, their customer service and their lack of clarity with customers makes them a company I will never recommend to potential new customers. And if you don't have a functioning inverter, your solar panels are useless.
Hello Karin, we appreciate your thorough feedback and apologize for the frustration you've experienced related to your failed inverter. I have confirmed that all repairs were completed and the equipment is operating as designed. Rest assured that your inverter warranty coverage will address any inverter related issues within the duration of your original warranty period. Please send me a private message if you have additional questions.
Reviewed Aug. 23, 2020
We just moved to a new house. We have nice full southern sun access all day long across the back of the house so it was a great place to put solar panels and not have to cut down trees like we did our old house. We wanted to not be as reliant on the electrical supplier and get stuck with their delivery and generations are just hmph. I was thinking about going solar and someone I knew is an electrical distributor. I asked him for recommendations and he recommended SunPower and a couple other people. I ended up going with SunPower based on the salesperson’s demo and some other details, and I'm 100% satisfied. It's a 10 out of 10. The team that came out to install did a great job. They were very quick and had everything done in a day.
Reviewed Aug. 22, 2020
My friend recommended SunPower. His wife is a research fanatic. She researched every solar place in the area and came up with Ambrose and SunPower, and I went 100% on her research. The process was excellent and we did all this in the middle of the pandemic. We had zero contact interview. The guy came out and he did the diagrams. They were super friendly. There was zero pressure on it which I really do appreciate. I don't like high pressure sales.
They mapped the house from satellite pictures. They came out, did some measurements, checked out the solar box, and gave us an estimate. Everything was perfect. They weren't trying to oversell us on anything. As a matter of fact, they were trying to kinda undersell us, but my wife loves her air conditioning so I had them throw on two more panels than they wanted to put on. We are loving it ‘cause we don't even stress on the AC. We are still using more power than we are producing right now because it's mid summer and we are running the AC, but we'll build up our banks come fall and winter and spring when we use almost no power. It's gonna be more than equal out. Right now, if we were paying the electric bill, it would be about $500 a month, and we're paying $200 for our solar so we're ahead of the game. It’s saving us a bunch of money and it screws over PG&E.
Reviewed Aug. 21, 2020
I was paying too much on my electric bill that’s why we decided to change to solar and we are very happy we got Precis Solar. They were wonderful. They were very nice and professional. We started in March but with the virus, they stopped doing it. We also had a little problem with the electricity that the station didn't pass and finally we got it in June. I pay 158 versus 500 that I have the three months pay on the electricity so it's a lot of change.
Reviewed Aug. 19, 2020
We decided on SunPower panels in 2016, to save money. In 2018, we worked with Zach, at Freedom Solar Power, to determine what we needed. As I approached retirement, we refinanced our home. In 2019, a great crew of young men, with Freedom Solar Power installed our 36, E20-327, panels in three days. In the last 12 months with TXU as our provider, we have had five billings totaling less than $260, whereas our monthly electrical ranged from $200 to 400. Our next plan is to install a battery backup system. I believe that SunPower products are the best on the market and that Freedom Solar Power did an excellent job of representing their product.
Reviewed Aug. 16, 2020
I've used solar since 2010, so I'm very familiar with quality panels. Guess what? Sunpower 415s. With inverter built right on back of panels work fantastic. Good clean work, no hard wiring can be seen like other solar companies. I'd recommend Freedom Solar hands down...
Reviewed Aug. 14, 2020
My brother had a SunPower system and I liked the install on it. It looked nice and clean. With the way the world's going, thought it might be safer locking in the price with solar. But it could’ve been a bad decision at this point. Some guy went with a different company and he got 10 panels more than me, and he's only paying 140 a month and I'm paying 120. On top of that, sometimes my electric bill is only $50 a month in the wintertime, and the gas bill goes up. So I'm gonna be paying more in the wintertime than I was paying before. When I had electricity, my bill was only $50 a month in the winter but now I gotta pay 120 a month.
I have had app issues. After they installed it, I looked at the app to see how the system was doing while I was at work and it showed I wasn't getting any power. So I called SunPower and they looked it up. They said, “No, you're getting power. Our app, for some reason, it's a known issue that sometimes it says delayed information.” The information ain’t getting from the tower and they said it's been going on for a while. But nobody ever told me about that. It's been working a lot better lately though.
Reviewed Aug. 13, 2020
My Sunpower PV system installed by EcoSolar just totally failed on us on Aug 3. It is a total disappointment on a very expensive investment. Called EcoSolar multiple times. First two calls they had checked remotely and send time a technician came and said had to call Sunpower. Called and email but no reply ever since. Counting on day 5 now. Seems like they are totally ignoring us. Every day the PV is out we are left to pay the cost of electricity. Ecosolar supposedly are master installers but horrible with taking care of existing customers. We would like some advice in how to fix this issue.
Hello Yasu, we appreciate your detailed feedback and apologize for your unpleasant service experience. Please expect a call from a SunPower Executive Service Specialist to discuss your concerns.
Respectfully,Jay Naidoo
Reviewed Aug. 13, 2020
This was a no brainer after reading the data on the panels and seeing the quality of the work done for installations. These are industry leading panels and high quality installation. Very happy with their production, the look on the house, and the money in my pocket each month.
Reviewed Aug. 13, 2020
This system replaced a Schuco system that was 12 years old. My roof was struck by lightning and needed to be replaced. Given the 18 year life expectancy of the Schuco system, I decided to donate the old system to Habitat for Humanity and install a new system. I'm a retired Mechanical Contractor and I built the first "Green Home" in my home town, I knew what I was looking for in a replacement solar system. It came down to Trinity Solar, or Sunpower thru Savkat Solar. Sunpower by far had the better product after researching the specs.
The system has been active now for two months now and has been performing perfectly. Everyone in Connecticut was "Shocked" when we received our July Eversource power bill that had a large rate increase without their announcing it. We now have the highest utility rates in the continuous U.S. What a great time to have actually have a lower utility bill with the 9KW Sunpower system ~vs.~ the older 7KW Schuco system comparing last July's bill to last month's bill. A special thanks to Steve Salansky, the owner of Savkat Solar who knew his product and answered all the questions I asked. I would highly recommend Savkat Solar to others. There are a lot of Solar companies in Connecticut, It pays to know the quality of the product your investing in, in order to realize the duration of your financial return.
Reviewed Aug. 13, 2020
We recently chose to go with SunPower for their superior workmanship in their panels over all of their competitors. We were looking for environmental solutions to help save the earth's natural resources and help us save money over the long run. TayCo Electric & Solar did the installation. They were efficient, professional, and did a remarkable job. Even the inspector was impressed on the neatness of the installation. And Whitney was awesome to work with, keeping us apprised of where we were during the process at all times. I would highly recommend these 2 partners together for your solar needs!
Reviewed Aug. 13, 2020
We decided to install a grid-tie system in order to lower our carbon footprint, reduce our electricity costs over a 10 year period, and protect ourselves somewhat from the rapidly rising cost of PG&E's power. We did a careful economic analysis and the system that Sunpower installed has met those expectations. Our Sunpower installer, Solar Technologies did a great job of planning and installation. They were very flexible and communicative. All in all it was a rewarding and satisfying process. One unexpected benefit is that the panels act as a radiant heat barrier and my garage is now a lot cooler in the summertime.
Reviewed Aug. 13, 2020
I have 8 grandchildren. I want the world to be safe for them for a long long time to come so I decided to put on solar panels. I am happy with the smaller electric bills but happier with the breathing in years to come.
Reviewed Aug. 13, 2020
Decided to go for solar.... Ranking most important was 1) environmental conservation, 2) rising cost of electricity 3) SunPower quality materials, 4) warranty, 5) Ambrose Solar contractor was excellent in staying ahead of the process and keeping me informed.
Reviewed Aug. 13, 2020
I am thrilled with the customer service from Sunpower by Sun Solar. James ** is the best customer educator I have ever dealt with, and I dealt with another local company that was beyond horrible. He immediately had my problem with monitoring fixed.
Reviewed Aug. 13, 2020
Great installation and first year power production. For the past 30 days system is producing at 1/3 of capacity. Very poor response from Sunpower and local dealer Renova. Very frustrated. After 40 days problem has not been fixed and cannot get a straight answer from anyone.
Hello Mr. Kiran **, we value your business and will contact you shortly to discuss your concerns. Please expect a call from a SunPower Executive Service Specialist within the next few business days.
Respectfully,Jay Naidoo
Reviewed Aug. 13, 2020
Very happy we decided to use SunPower! We are saving money plus I feel we are helping the environment too! We like the way they look as a plus. And the really great thing is that it didn’t cost us 1 cent!
Reviewed Aug. 13, 2020
In part, our decision was based on reducing the impact our all-electric home imposes on the environment. Since the power we draw from the grid is virtually all derived from hydroelectric sources, the reduced load we put on the grid is more modest that if our utility relied on fossil fuels. But we hope to set an example for others. Likewise we are interested in energy storage, as the costs decline and these systems improve.
Reviewed Aug. 13, 2020
We wanted to save money. I found that owning was better than renting. It adds to the value when you sell but takes away value when you rent. The service and people couldn't have been better. They explained everything and we asked tons of questions. Helped finance for a year with no interest if paid by period ending. They are a great company and we couldn't be happier with our choice.
Reviewed Aug. 13, 2020
SunPower works as intended and I'm pretty happy with them. The customer service and installation were easy and everything was on schedule. The installation went very smoothly and the system was within the price range that I expected it to be.
Reviewed Aug. 11, 2020
I was all set to go with another solar provider. Then a buddy of my friend's daughter needed some repair with the solar. Not only did Todays Energy Store go out and do the repair, but they also put the solar in at the Father's house so good reports. I had them come out and their proposal, warranty, and the actual panels themselves seemed better than the competitor that I was getting ready to go. They showed me the difference between theirs versus somebody else's, and all that was good.
The installation went great. Then after the system had been running for just a little while, somebody in a managerial position from SunPower reached out to me and said that Todays Energy Store, the installer, did the calculations wrong of what was gonna be provided and with the energy that I would be getting. They didn't put the panels in the right place. He said to ensure that, they would send me a check for $6,700. I called Todays Energy Store and told them about it. The guy said they would fix it and that SunPower took that money out of my account. This guy was not happy with SunPower and with me, ‘cause I told him that I'm not leaving $6,700 on the table. He wasn't thrilled.
I feel that SunPower did the right thing because my energy production may be meeting what the contract says, but it's not the way it should be. From now till the fall, I won't be building up any credits because the sun is moving and it's not hitting the panels the way that it should. But then come January, I start building up credits like crazy. The problem is the credits, it seems really good, because of the bad energy, they’re only paying nine cents per kilowatt hour. It's very little so I'm gonna get ready to see over the next six months again how this all plays out.
I'm very happy with SunPower. Had they not told me about the issue, I would probably be a really pissed off person because I wasn't getting what I thought. I just feel I'm stuck between a rock and a hard place with the fact that I don't know if I have an issue with the actual installer, Todays Energy, or how happy he's gonna be coming out to fix it. But I feel like if I have an issue, SunPower will find somebody else. That's my hope.
One other thing, I wanted to put SunPower solar panels on the camper. I had a heck of a time. I reached out to Todays Energy, ‘cause they make a solar panel that can either put on a camper or can have a mount for it. I ended up getting a Renogy and it's working good. It's 100 watts and I'm probably gonna buy a couple more. But I reached out to SunPower through their website, through phone calls, and it was extremely difficult to try to purchase a separate panel for a camper.
Reviewed Aug. 9, 2020
We built a new house. With the environmental impact and with the incentive programs that are going on in Illinois, the Illinois Shines Program, it makes it pretty much a no-brainer to go solar. The install process with SunPower was relatively easy. Certasun is a great organization to work with. They walked us through the whole process and they did all the paperwork and the complexities involved with the rebates and their equipment and warranty. Their work was fantastic. There was another set of neighbors in our neighborhood that got solar done by another company and they were already having problems with the panels fogging. So it was a night-and-day difference with SunPower with the equipment they used and their warranty.
Reviewed Aug. 8, 2020
I went with SunPower after reading about the company and the product. It had a lot of good reviews and ratings, and I liked the warranty and that they service it. The guy I talked to also said it was made in America. The installation went fine except the guy at the end didn't really make it clear to me that even though it was installed, we weren't connected with PG&E. I was still getting charged from PG&E even though I had the solar on my roof. That was not really communicated to me. So after it was installed, I'm thinking we're good to go here. I'm running my air conditioner more than I normally would have. And then a couple of weeks, I get a thing from PG&E saying I need to do this final step before it's all official. So, I wish that had been communicated to me better.
Also, the whole process took longer than I anticipated. My experience with the Hooked On Solar aside for the initial setting up to talk about it and make the sale, they were on point at that stage. Then after I signed the deal, the communication dropped off and was very poor after that. I had to kind of stay on top of them. "What's going on? When are they gonna get installed?" I was pretty disappointed with that part of the whole thing. The guy seemed very helpful and knowledgeable before I signed the deal. Then afterwards, it's like it takes him five days to get back to me. I'd even have to send another email or text message to prod him to respond. So that was pretty frustrating.
The guy was very friendly at first. I just felt like after he made the sale, he didn't really care too much like he's on to the next thing. I've experienced that a lot with sales people. They're going out chasing the next commission. I was also promised a $500 refund saying, "Oh, if you sign it today, you'll get this $500 refund," which I haven't. I got an email and a text message from him saying I would get it, and I'm still waiting for that. He said it's four to six weeks after the installation, and it's been past that and I still haven't received it. Overall, the installation guys were courteous and seemed to know what they were doing and did a good job. But some of the communication could be improved on. Other than that, the panels are good and everything will be warrantied. That's the impression I got.
Reviewed Aug. 3, 2020
I finally decided to get SunPower. It took them about six hours to install the system and their customer service was very good. I have been very satisfied with the work that they have done and the way the unit works. It hasn't cost me a penny on electricity in a year and a half.
Reviewed Aug. 2, 2020
SunPower has been great. I've been looking into solar energy for quite some time. Then I ran across the company that's sold the product, SolarTech. And just talking to them, I liked what they were talking about and I made my decision. I researched quite a few. SolarTech came out and gave us an estimate. We did most of it over the phone and then they finally came out and did the schematic, and then we agreed on it, and they installed it.
I overbuilt the system. My power company owes me money. They give me somewhat of a credit, but it's not much. I didn't realize that the rate for what they're giving you credit for is what they pay per kilowatt hour for power. Currently, according to them, they're only paying a penny and a half a kilowatt-hour for power from local generations. At the end of the year, they owed me $10, so it wasn't anything major. I thought it was gonna be a little better than that. I still won't trust the power companies, so I'm glad to have solar and not have to rely on them. After our installation, my son-in-law shopped around and he ended up going with SolarTech SunPower as well.
Updated review: April 11, 2024
This problem was resolved. Thank you Jay **. Apology for the late response on this website.
Original Review: July 28, 2020
Our account was initially setup for autopay. Every month we get a late charge fee from Sunpower billing. We have been calling every month because Sunpower seems to be unable to fix this problem itself created. Every time we ask why billing department can't fix it they answer with apologies and assurance to remove late charge fee, and with some incoherent mumbling. And then next month the story repeats again. This has been a nightmare ever since we bought this brand new house. In the past we had Solar through Sunstreet and never had a problem. We wish we could go back. Very disappointing.
Hi Lana, I apologize for the ongoing billing discrepancy. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Best regards,
Jeremy Bull | Executive Service Manager
Reviewed July 19, 2020
I debated for a long time whether to get solar power from my house. My first looked, it was going to take a great deal of space in my garage just for the battery packs. Many years later the second company was just a small box in the garage, but I still wasn’t ready. Then here comes SunPower! No converter boxes in the garage! Each panel has its own converter! The installation went almost exactly as planned. I couldn’t be happier. Just got my first electric bill and SURPRISE, 0 due. That alone was a savings of $192.00 per month! I am so happy. I love being able to look up the energy being created at any time on my iPhone. I’m so glad I waited for the right company!
Reviewed July 11, 2020
We were afraid to turn on our air conditioning during the hot summer days because each time we did, we would get a really high bill, so we suffered. We finally decided to go solar and install a system that would allow us to be comfortable without that constant feeling that we were going to get a whopping bill electric bill. After a year, we are VERY pleased. Sunpower/Solar Tech employees worked with us to assure our system would meet our needs and based on our one year electric bill of $4.90, they did an excellent job. Everyone was very professional, they explained each step of the process. We are very pleased with our decision! They even helped us with forms for rebates and explained the tax credit.
Reviewed July 9, 2020
I went to solar to save money and potentially raise the value of my house even higher if I decided to sell. Also take advantage of the rebates that are being given by the federal and state gov't to help with the cost of installation..
Reviewed July 9, 2020
If you can save money while you reduce your reliance on fossil fuels, why wouldn't you do it? Solar power is not a thing of the future; it's here now, and I wanted to take advantage of it. The specs on these particular solar panels are better than the competitors I looked at. I just got my 1st electricity bill and it was for six dollars!
Reviewed July 8, 2020
This is my 2nd SunPower system (MA and TX). Like the efficiency of the panels and warranty. Solar is the right way to minimize our carbon footprint, independent of cost savings. Distributed microinverters is most reliable implementation for residential solar, eliminates single point failure of high power inverters.
Reviewed July 8, 2020
I wanted solar panels to help me save money in the long run. Here in the Arizona desert it gets hot and power bills are through the roof. The whole process from the phone call for information, to the estimate, filling out forms, installation and start up went smoothly and everyone at SunPower by Esmay Electric were professional, friendly and extremely helpful. I highly recommend this company. I couldn’t be happier with my experience and the solar panels look great.
Reviewed July 8, 2020
i wanted to save money ....my house is all electric and heating cost in the winter was too much. With solar I spend about $1000 less a year on my utility bill. I had 3 different solar companies give me quotes and Sun Power was the best deal with what I think the best product.
Reviewed July 8, 2020
Love Going green and saving $. Finally have the money to make the transition to solar. Always wanted to switch. Now I have. Sending electricity to the electric company is so satisfying. Glad I made the transition. Take that SDG&E.
Reviewed July 8, 2020
We decided to go to solar to have a back-up source of energy (Tesla batteries), to help protect the environment, and to save money in the long run. The experience of purchase and installation was seamless. We are very happy with our decision to move to solar and to have used SunPower.
Reviewed July 8, 2020
I heard about SunPower at a home show in Bullhead City and I was thinking about it. I decided to look into them and they sounded good, which was why I went with them. Both the sales rep and the enrollment process were great and it took less than a month for everything. Since I put the solar on, I haven't had an electric bill.
Reviewed July 8, 2020
I went solar because I have a Tesla and I wanted to lower my electric bill since I have an electric car now. I also wanted to help the environment by producing clean energy. Joe ** was fantastic and I will be recommending him and SunPower to my friends.
Reviewed July 8, 2020
Great warranty and easy to navigate app. I decided to get solar for both environmental reasons and for cost savings. We live in a sunny area with little to no shading on our roof. Recently we installed central AC and wanted to offset the electricity costs with solar.
Reviewed July 7, 2020
The year anniversary report on our solar array told us that we exceeded the projected amount of energy produced over the year even though we lost a month and a half when the system went down because a faulty jaw in the wiring apparatus in the solar box by the meters had burned out. So we are looking forward to seeing how the system performs during the next uninterrupted (hopefully) year.
Reviewed July 7, 2020
Great way to manage electrical consumption as well as protect from constantly rising electrical rates connected to fossil fuel prices although low now will go up. The big plus is limiting carbon gases overall. I also like contributing to the Hawaii state goal of being energy self sufficient. The system with the Tesla battery keeps me from suffering the constant electrical outages here on Kauai. We had a two hour outage and we did not even notice it until the app notified us one had happened and we confirmed it on the power coops website.
Reviewed July 7, 2020
I believe in encouraging the use of clean power and help to reduce my carbon footprint and global warming...I'm looking forward to the release of your storage batteries, hopefully this fall, and becoming electricity "independent"....The panels look great and I love to see my PG&E meter going backwards during the day.
Reviewed July 7, 2020
I have wanted to go solar for years because I believe in having a smaller carbon footprint. I also believe that solar is the energy of the future. It is cheaper, cleaner and more efficient than what we presently have.
Reviewed July 7, 2020
Decided to go solar for the environment and long term energy savings. It is a great product with an awesome app you can use to track your usage and production at a granular level. The overall install process and post install communication was really good.
Reviewed July 7, 2020
Doing something to improve the environment while Saving $$$ on energy bills and getting a tax credit bonus! I shopped around the ESA Solar Energy LLC and Sunpower product cannot be beat for value and easy of doing business. I highly recommend their service and product.
Reviewed July 7, 2020
We have wanted to go solar for a long time and finally did after the power outages of last summer. A friend who has solar had far fewer problems than we did. We also wanted to do it for both environmental and financial reasons. What clinched the deal was the salesman who informed us of Sun Power's excellent ratings and history.
Reviewed July 7, 2020
We went solar to have control over future power costs and to provide battery backup with power outages and to do our part for the environment. Solar Tech was very responsive, Kenan was super! A bit of confusion over the plans since we wanted a sub-panel installed in the garage for future electric appliances. Solar Tech underbid the job so we ended up paying a bit more for the work so make sure if you are having them do any other work to make sure it is a rock solid bid. With all the COVID issues, Solar Tech pushed on and finally got our project finished. Thanks Kenan!
Reviewed July 7, 2020
Wanted solar to save some money and also lower our fossil fuel consumption. Team was excellent in every possible way. Sales, install, schedule were all pros and I feel great having the system in and complete. Thanks!! I have already told two others about the great company you have.
Reviewed July 7, 2020
We thought about solar for years; Kody from Ambrose Solar took us through the entire process. We did it and have been very happy watching our usage. We even received a refund from PGE at year end. We highly recommend!
Reviewed July 7, 2020
The warranty was better than most others. The quality of the panels and the micro inverters were one of the main reason I chose them. Overall, from the initial consultation, to the installation and final inspection, the process was professional and easy. The benefit of having solar and not have to worry about your monthly electric bill is great.
Reviewed July 7, 2020
My primary reason for going solar was environmental. Grandkids make you think of the future. This is one way to make the world a little better for them and instill stewardship in them. I look at the CO2 saved just as much as the money saved. The money saved is great, my system delivered 100% of our electric demand just as Jonathan said it would. Love that lower energy bill. The 25 year warranty for the entire system gives me peace of mind. Great experience with AEC and I would strongly recommend them to anyone interested in going solar.
Reviewed July 7, 2020
Panels are great. No issues, the power company actually paid me last month. There is no reason not to get these. My neighbors have other brand panels and they do not produce to the same level as my panels. Plus, these panels look great on my house. I produce more power than I use year over year.
Reviewed July 3, 2020
I went online looking up different solar companies and the first people that I called said that they would come out. But they didn’t show up and they didn’t call me. The next one that I called was SunPower and they were very professional and had a good star rating. I was very impressed with the representative and that they guaranty their panels. They didn't subcontract out for each little part of it. The representative who came out was awesome, made me feel comfortable, very well-mannered and knowledgeable. The whole thing was great and I wouldn't have gone with anybody else after that. Since going solar, I have peace of mind and knowing that it's an investment, at some point when they're paid off, I won't have a bill at all.
Reviewed July 2, 2020
I had some experience with SunPower in the past installing solar at 15 of our schools here in town so I was aware that's who I wanted to go with. Then, I looked for the local distributor for them. The panels are as I expected them to be, which is better than anyone else’s. Before getting into a contract, you should do your research and get references, if you can, from neighbors or friends that have utilized contractors. There are some people out there that are not doing great work and they're not using very good panels. You need to get it done because you're gonna save a lot of energy and reduce your carbon footprints and emissions. The tax credit was not a bad thing either and that's gonna go away shortly in 2022. I’m ecstatic and happy. I just had my trip at the end of May and I don't owe a dime.
Reviewed June 27, 2020
We went with SunPower because they had the highest rating for quality and performance and due to the limited area on our roof, their higher efficiency panels worked perfectly. We were a little nervous when the panels started producing 28% less energy than they should have produced, but after some time, SunPower stood behind their products and replaced 21 of the 25 defective microinverters and even though payment for lost power is not covered under the warranty, they came through and compensated us above and beyond what we were asking! Very impressive! So far they have proven that they do stand behind their products.
We are very happy with SunPower and like the fact that they stood behind their products. The one item I do not like is the fact that they do not allow customers to see the full performance detail of their panels - they do not let them see the performance of each individual panel. Most other companies seem to let customers see full performance detail, but not SunPower. They say that it is our responsibility to report a performance issue to SunPower in order for them to respond, but it is very difficult to tell if one or so panels are not working by looking at the total production.
Reviewed June 27, 2020
When I purchased my unit out of four companies called only one responded. Turns out that they were the most professional and the cleanest. I have only had one problem with the system and it was not part of the solar unit. It was a telemetry unit and it was replaced, no cost, no problem.
Reviewed June 26, 2020
Enrolling with SunPower was fine and the installation was quick. They did a good job and explained everything to me. My panels get dirty pretty quick, but that's the environment I live in Southern California. Other than that, everything's fine. I haven't received the final bill for the year but I'm happy to have SunPower.
Reviewed June 24, 2020
I decided to go to solar because my monthly electric bill would reach over 600 dollars and now my bill has effectively become zero. I actually send more power back than I use, so I have the ability to handle more electric loads in the future such as electric cars or a shop on my property.
Reviewed June 20, 2020
The installers were quick, they were professional and friendly. I had some issues and questions along the way, of which SunPower and their install company Streamline was fast and efficient in getting everything resolved. I have had my system for 3-plus years and am very happy with it. My end result in dealing with SunPower not only met my expectations, they far exceeded them. Great company, great value.
Reviewed June 17, 2020
April 21st, I began the process of installation and given a project coordinator to make it happen. He said the permitting stage would take 2-3 weeks. I continue to ask him by email about progress but never get meaningful replies if he responds at all, which is seldom. I've tried calling, but he never answers the phone and never calls back. If it this hard to get a response from them before you pay, I'm having thoughts of not proceeding at all. No one needs this kind of frustration.
Hello George, I am discouraged to hear of your negative experience. Please expect a call from an Executive Service Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Reviewed June 13, 2020
We went solar as an investment in the house that would make it an easier sale in the future. We were extremely pleased with the install process and followup by Seabright Solar in Redlands. We are very happy with Sunpower panels and look forward to lower electric bills in the coming months. Would highly recommend Sunpower and Seabright to other customers.
Reviewed June 11, 2020
I wanted to decrease my electric bill. It was getting high in the summer months. So I decided to go solar. I looked at the degradation rates of different providers, and SunPower came on top. I talked to them and they gave me a competitive quote and I just went with them. The process was very easy. There were no issues at all. They gave me an estimate and all of the timelines. The second step was they called us, scheduled the installation and they came and installed it. They called to schedule an inspection from the city and the electric company and it was turned on. So far, so good. I feel good about it.
Reviewed June 11, 2020
To help environment and reduce my electricity bill decided to go with Solar. I shopped with 3 different vendors and Sun Power gave me a good deal and estimated correct number of panels. The start to end process took just under 7 weeks.
Reviewed June 10, 2020
I decided to go solar to go green. I also decided that I wouldn't suffer in the heat as much and I would be able to run a/c responsibly. I took advantage of the expiring solar credit. I am very pleased with the company. The whole process went smoothly. I'd highly recommend them (Sunpower) to anyone. Although I only needed a smaller system, the power production met expectations and I am very pleased.
Reviewed June 10, 2020
I would like to submit a complaint, I have had one of the worst customer experiences I have ever had dealing with Sunpower Solar to transfer the lease for the sale of my home. I had to call several times and spend hours on hold to get the lease transfer documents in the first place (I was repeatedly lied to and told I would receive the docs by X date, then nothing would happen and I would have to call again). Finally, once we signed and sent everything in, Sunpower promised to get the documents in today so we could close on time. Now Sunpower missed yet another deadline with no contact or any information whatsoever. I paid $300 for this solar lease transfer and want a refund, and if the home sale runs into any issues, I am going to hold Sunpower legally responsible for my losses.
Hello Mr. Joel Gross, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Reviewed June 10, 2020
Added 4 panels to existing system.. Bought from same company as before Solar Liberty out of Buffalo NY.. Great company to do business with. Fast service for to deal with this virus going around and everybody shut down. Adding a hot tub to house so that's what the extra panels are for.
Reviewed June 10, 2020
We went solar to save on our electric bill. We central air, a large swimming pool, a number of refrigerators and freezers we had a substantial electric bill. With the Sunpower system we saved more than one third on our bill. The system was installed in two days and has been running great since then.
Reviewed June 10, 2020
Super straightforward. No bells or whistles. Very clear transparent transaction. Sales rep Kenny was extremely knowledgeable. Received my rebate the next year. Kenny is always super responsive to my calls and emails. Sunpower is good stuff. The quality of the install and equipment is good.
Reviewed June 10, 2020
Energy Concepts is a great company. Very happy with my SunPower system. Only thing I would like to see change is the online tool for tracking use and production. Seems like everyone I know has their "True Up" in March. Why not give me the ability to track my yearly totals from the true update. Totals should just start over at true update not January.
Reviewed June 10, 2020
Did a lot of investigating. Wanted the best panels for the money and reliability and output of the panels. Also wanted a good quick installation of the system from start to finish. It only took three weeks from procurement of permit to the final inspection.
Reviewed June 10, 2020
We decided to go solar to save money. I no longer fret about my PGE bill. I still don’t leave lights on because it is a habit. And I stay within the 4-9 hour time slot with not doing laundry or running the dishwasher. I load the dishwasher, put the detergent in and wait till morning to run it. I do the same with the washing machine.
Reviewed June 10, 2020
We added solar to help the environment along with lowering our electric bill, allowing us to use the AC more frequently. We are extremely happy with the entire Sun Power Solar Team, from start to end. Everything was efficient and of the highest quality!
Reviewed June 10, 2020
Financing was easy and straightforward. Installation and hook up went smoothly. Good explanation of how the system works. System has been working as advertised and I know who to contact if there are problems. So far very happy.
Reviewed June 10, 2020
1) Save money, 2) help with the environment. I have been very pleased with SunPower and SavKat. I am excited to have Solar Panels. I have seen an impact already. I find that I watch the monitor app and see when my usage is high. I am now monitoring my use of Air Conditioner, Fan and de-humidifier.
Reviewed June 10, 2020
The cost of energy in New York supplied by Con Edison is outrageous. With the economy uncertain and food prices escalating I am happy I went Solar. You did a great job of installation and had an electrician installed a new panel.
Reviewed June 10, 2020
I've had EM Power Solar install two systems on my house about 10 years apart. They are an outstanding contractor that I completely trust, do professional work, pricing is very competitive and customer service is the best. I wanted a carbon neutral house and solar had to be a huge component to get me there, I'm glad I found EM Power to help me along the way.
Reviewed June 10, 2020
I chose solar to save money. Sean was the consummate professional from our first conversation, throughout the finance and construction phase, and even after the system went on-line. I strongly encourage that anyone interested in solar look into Sunpower by QHS and ask for Sean.
Reviewed June 10, 2020
My wife and I were excited to get an email from the Sierra Club endorsing SunPower. We are retired and thought this to be our way to help the environment. We started the process in mid March when we met with Freedom Solar representatives and received a proposal. Within two weeks we signed a contract and became active mid May. The actual installation of the solar panels took an afternoon-we were impressed with the organization and efficiency of the install team. All permits were handled by Freedom Solar and we were kept informed of progress.
Reviewed June 10, 2020
To save money and the environment. Very pleased with the installation. Only wished that we would have put in a few more panels as our true up was $104.00. Not bad as we did add a Lap Pool which uses elect.
Reviewed June 10, 2020
I bought solar panels to increase distributed, renewable power generation in my community primarily. Due to Federal and State rebates and incentives, and my plan to stay in my house for over 10 years (loan agreement), it made sense to buy them vs lease, as my electric bill would be replaced by a solar loan payment (I used to pay about $150/month, with MA's SMART program incentive that pays for electric generation, my average loan payment is $150/month). I also liked SunPower's 25 year warranty, and high efficiency. Their app is very easy to use as well, and I check it frequently. I'd suggest starting the solar process in November/December, as it can take 3-6 months before you're connected and running due to scheduling, town and utility inspections. If sized correctly, you can produce more than you use starting in March through September, maybe October.
Reviewed June 10, 2020
I decided to lower my bill and do something good for the environment. I think I achieved both with Sun Power and they made it so easy to get it done. I recommend them to anyone thinking of going solar.
Reviewed June 10, 2020
Thanks for the great job you guys did, especially our sales rep, Grayson **. We wouldn’t have pulled the plug without his honest and straightforward way of doing business. We are enjoying a nice “cool” Bakersfield summer. Expectations fully met.
Reviewed June 10, 2020
The local guys - from sales to install to customer support have been great and very responsive. I would definitely recommend to others. The savings on my electric bill is the icing on the cake! Very happy I did it and would do it again.
Reviewed June 3, 2020
I'm very happy with my decision to go solar. The enrollment at SunPower was fairly easy, except for writing the check. The salesman was very nice, very friendly, made several house calls to explain things to me and was involved all the way through the process. I like the phone app too. I like to look and see how I'm doing, although, half of the time, it doesn’t work.
Reviewed June 1, 2020
SunPower was a referral from a friend. So, I looked for various installers and decided that was the best approach. Their customer service was excellent. They made all commitments and followed through. The installation went flawlessly and was in coordination with the roofer. So, they worked together. I had no problems with them till the job was finished at the time that they promised. The electric bill is less now. I was very satisfied with my decision to go solar. I’d be happy to recommend SunPower.
Reviewed May 29, 2020
We wanted to get our bill lowered. One of our friends recommended SunPower. The enrollment process went well. The representative who came out was awesome and thorough. The installation was done in a day. They had to upgrade our panel, which went smoothly. Now, it's definitely covering all of our electrical uses. It's doing well.
Reviewed May 28, 2020
In the year we lived in our house, the system of SunPower worked fine. Then we got a problem, they came out and fixed the problem that the other solar company had. The reps did their job and there were no problems during the enrollment process. They did a good job. I’m selling the house and I’m currently in Texas. I’d use them down here in Texas if they were here but they’re not.
Reviewed May 27, 2020
I was pretty satisfied with my decision to go solar. SunPower seems more reputable compared to other companies. Their enrollment process was pretty easy. I had a great experience with their rep. He was very knowledgeable. The installation was two days. They were pretty fast, and then pretty good about cleaning up too. Their website is nice. I wish there was more information like how much the individual panels are and what they're doing though. But I like that I can check my usage and what I'm producing.
Reviewed May 23, 2020
I thought going solar was a good idea. From start to finish, installation by SunPower took three months. They had to do the roof first and then install brackets and then install the panels and then the rest was wiring. I like not having a monthly bill and doing the right thing to help conserve pollution that’s going into the air when they make energy. I don’t have an electric bill for some months, I just have to pay for the panels.
Updated review: Sept. 25, 2020
The issue was finally resolved. The installer came out again and checked the physical connections and out and redid the connections. The system has been running since then. So from an equipment standpoint, they seem to work as advertised. I am still out a month and a half of power generation and do not like that monitoring is not active/alerting vs passive checking. That being said the issue as it applied to me was an installation failure, not a hardware failure. I will update my star rating to 2.5/3. Still not happy with the support of the product.
Original Review: May 20, 2020
My SunPower system is less than 6 months old. It was installed in December 2019, stopped working April 7th @12:00 2020. Sunpower has been useless in resolving the issue. The installer has been on-site to check the system and said the inverters are not working and Sunpower support would escalate and take care of the issue. 15+ Days later, no contact from SunPower on status, ZERO communication. The installer has been far more helpful than the manufacturer. These systems are not cheap and while there are many people out there that have working systems when you get a lemon just expect zero support. I have to pay a note on a system that doesn't work and at the end of the year, I am going to have a huge PG&E NEMA bill because I am betting SunPower will not honor its guarantee.
After speaking to a supervisor that said Sunpower was trying to send the installer back out there to investigate (yeah let us make two trips rather than send the components to the installer to fix it the first time). I have requested someone from upper management contact me and was assured it would be in the next 2 business days. Based on my customer support and product experience with Sunpower I will not recommend them to anyone. Steer clear of this company. If you get lucky and the system works great if something breaks they are horrible to deal with and unresponsive.
Hello Mr. Davis, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Reviewed May 19, 2020
SunPower said it was a free estimate on our company's website so I put my information and Thompson and Son Energy contacted me as an accredited dealer of SunPower. I liked their panels and all their energy things. They were also very thorough in explaining the federal tax credit and the Duke Energy rebate. They were also giving $1,000 rebate which I didn’t receive yet. It said that the SunPower representative gonna take care of it, but I really couldn't find the information to get my rebate through my company.
The installation of the panels was delayed for more than two months. It was the end of the year so a lot of things happened on their side and they were struggling to get building permits through the county because they were closed at the end of the year. They made a mistake on their side to installing the panel where it did not communicate to the monitoring system for about a month. They found out that some of the connectors were not connected and they had to work on that again, so they had to come to my house several times to figure out the problem and fix it.
The system is working really great. I only got charged for 83 kilowatt-hours in my first month. Then the next two months, I was charged for no electricity other than base fees that I had to pay to Duke Energy which was $15 per month. The monitoring system is slow to bring the actual information and the application was very buggy that I decided to uninstall it from my cellphone. I'd rather use the web interface. Other than that, the system is generating more power than I've expected. It’s communicating through the Duke Energy grid and that works really nice. The cost is not cheap but it's reasonable. I’m really satisfied with my decision.
Reviewed May 17, 2020
SunPower did work at my church. It was a big installation, and many of the congregants then used them and all I heard were favorable things about them. So I went with them and they told me that they use SunPower panels and they were the best. The installation was very good. The actual work didn’t take long. The whole process took a while because it was during the virus time, so everything had to kinda wait. It was not a fault of the installation company.
Since having my panels, I like that my bill is $10. The utility company here requires that they charge a minimum no matter what, but the panels are definitely covering all my current needs. The only thing that we haven’t quite got to work correctly is the online monitoring. I don’t know if it’s my Wi-Fi, but the installation company is trying to work with the SunPower guys to try and get that fixed. It’s spotty in terms of collecting the data and accurately placing it on the form.
Reviewed May 16, 2020
Enrolling with SunPower was smooth and easy. Their rep, Dave, was excellent. He’s a pleasure to deal with. I would tell others to call Dave. The installation was smooth and easy, too. Since having SunPower, my power bill has gone down.
Reviewed May 15, 2020
I purchased SunPower solar panels back in 2011 through a different solar company in Castro Valley. I purchased 24 panels then and recently purchased another 24 panels. A rep was set up at the hardware store near my house and I just happened to walk past her. It ended up being they can get me in with zero money down for $120 a month. The financing made it affordable for me to get into it again.
My electric bill in 2011 was $900 a month. I had to get solar and when I did, it took me out of the top tier. It dropped my electric bill enough that I can afford it. But whenever I’d seen these as affordable as they are, they took away my monthly payment of the rest of my energy and I'm producing more energy than I use, so I may upgrade my house to all electric. I've never had any problems with my original panels. I've only had these new panels for a month or two, but I am giving 5 kilowatt-hours per hour back to PG&E on the grid during the daytime, so I’m really happy with the output.
Reviewed May 14, 2020
The rep of SunPower was very nice. He was very knowledgeable, not pushy, which I’d have walked away if he would have been, and very upfront on everything. I was very impressed with the way he handled stuff. As far as I’m concerned, everything was done really well. It hit at a bad time with this virus going around. But otherwise, they handled everything very well. Esmay Electric, the gentleman that came out and measured the roof was the boss himself, and he took his time. And I was very happy with him. So, we’re happy with it from what we’ve seen, so far.
Reviewed May 13, 2020
We have been wanting to move more "off grid" while helping the environment. We like checking the phone app daily to see stats on how we are doing. It's so exciting to see results on graphs and charts, along with seeing our lifetime savings going up!
Reviewed May 13, 2020
I decided to look into solar energy because my neighbor across the street was happy with his decision. I got the newer version so I'm better. Another reason I picked SunPower in addition to my neighbor was that they got the best reviews, and for the price, it looked like it was gonna be good. So far, I'm very satisfied. It's producing more than I'm using. But it's under special circumstances. My wife has been in the hospital almost since we've had it installed. It got activated March 2nd and she went in the hospital before that. So the dog and I had been home and there hasn't been a whole lot of using it. But we're happy. The sales rep was great too and the people who installed it from Cool Blew were great also.
Reviewed May 12, 2020
I’ve wanted to go solar for quite some time but I live in a condo, and you have to have the permission of your roof-mate. Mine wouldn’t give one so I couldn’t do it. Then, when SunPower called, they said their banking system was different and they would allow it. So, I told them to come right out and look at it. The reps contacted me to be sure that the electric company had finalized everything and got it up and running. I’ve had solar for over a year and I love that I decided to do it. People should get solar and talk to SunPower. I’m very satisfied.
Reviewed May 11, 2020
The installation of my SunPower went very nice. It didn’t take them very long. The installers were very helpful. They came back and explained stuff when I didn’t understand again. So, it was good. This is the second time I went solar. I had one two years ago at my other house. And then, we decided to move, so I called them back again.
Reviewed May 10, 2020
Saving money on my electricity bill. Also help to to save the environmental of the community. This panels really help to to improve the usage of electricity. Also give more value to your home. I will recommend this to more people.
Reviewed May 10, 2020
Solar made a lot of sense for our family. The SunPower system is great and the install went very smooth. I like how low profile the install was. It also has exceeded our expectation for power generation. Hopefully someday soon we will upgrade to a battery storage to fully take advantage of our power generation. Thanks!
Reviewed May 10, 2020
We chose solar for environmental and cost saving reasons. Long term we believe that cost of electricity will climb at an increasing rate and reliable, dependable solar would help offset. SunPower quality after 1yr has delivered on every claim. Our first year has resulted in no electrical cost at all. We used less electricity than we produced without ever changing our usage habits. Our breakeven solar cost will be easily realized within 7yrs.
Reviewed May 10, 2020
I was set on Going solar to save money and do something good environmentally when I bought my house. I searched for a good company and I’m so pleased with SunPower. I’m happy I shopped around! They’re the best!
Reviewed May 10, 2020
Everything is working out great with SunPower. Their sales rep was fantastic. I wish it was cheaper though, but there’s nothing I can do about that.
Reviewed May 9, 2020
Save money, take advantage of our sunshine, protect environment. Professional service technicians, rep. Chad very knowledge. Neat and clean install, timely as project progressed & respectful of surrounding area of house.
Reviewed May 9, 2020
The product and its output have fully met our expectations. Our local support from Green Logic has been excellent. I would suggest some tuning of the app. I access information from my iPad. There are a couple of tweaks that could significantly improve it. Initial response is slow and to trigger a response I need to drop down the menu and switch to graphs. Date selection on the graphs is poorly designed and not as intuitive as I'd like. Overall, general satisfaction with SunPower.
Reviewed May 9, 2020
My bill was too high so I got solar. Love AES solar company. They did everything. They said that they were going to do my bill. Never changes and I don’t get those random high Bills anymore. I would recommend a friend.
Reviewed May 8, 2020
With 6 children my electric bills were extremely high. After researching several companies, I determined SunPower through Certa Sun had the best product at the best rates, and saw an immediate reduction of our entire supply charge to ComEd.
Reviewed May 8, 2020
Love the system so far and don't see any issues coming. Great team, organized, great communication! I look forward in seeing how it does over the next many years. Panels are not an eyesore or do they take away from the look of the house. The online access is nice, could give more info, but tells me how things are going. Wonder if there is a way to monitor each panel to assure energy production.
Reviewed May 8, 2020
I hired Oak Electric to upgrade a 12-year-old system. I first went with solar to have a back-up, as my power source is quite unreliable. I was also eager to support renewable energy efforts as a conservation effort. The system works beautifully. I've had one short power outage since it was installed, and everything operated just as I had hoped. I have not been able to get onto the Tesla system to set my preferred usage mode, but SunPower's on-line monitoring system is excellent.
Reviewed May 8, 2020
I'm a very happy customer. Consultation, installation, and approval went smoothly. The system has been running several months now and I already see the savings. I should've done this years ago. I chose Sunpower because they had a good plan with efficient panels and good reputation. I highly recommend them.
Reviewed May 8, 2020
To save money, help the environment, reduce our environmental foot print.. The Sunpower experience was very pleasing. Everything was done on time and to my satisfaction. I would highly recommend Sunpower to anyone considering switching to Solar Power. Our costs for power has reduced substantially.
Reviewed May 8, 2020
Hedging future electric expenses. Process was efficient and timely from beginning to end. We are satisfied after a full year or owning the product. Should we have any issues, they are immediately addressed. Furthermore if there were other issues that I was aware of, they called me to let me know. Thank you.
Reviewed May 8, 2020
I have had an issue with my system since April 10th... I have called and left messages with no returned calls, called and waiting on hold 15-20 off and on... then be told someone would be out 7-10 days to look at my system... a man showed up there maybe 5-10 minutes... looks like he had turned the power off at the panel to reset it it which I Already. This is my second time waiting on hold, telling my story and now waiting 7-10 days again to have a tech out... beginning to think I went with the wrong solar company.
Reviewed May 8, 2020
Help the environment--we were low electricity users already, so we weren't doing it for the economics. But we were planning on getting an electric car and installing PV seemed a good idea for lowering our carbon footprint. Our experience with SunPower was terrific--they made a clear proposal, went over all the details, answered all our questions, and the installation went smoothly. We've had the 8 panels for just over a year, and have produced slightly more electricity than we consumed in the household plus our electric car--just as predicted!
Reviewed May 8, 2020
We wanted to set ourselves up so that when we retire our monthly operating costs are minimal and that is why we invested in Solar now -- that way the system is paid-off and our electric energy is FREE or next to free each year. We live in Central California where the summers are brutal and brutal power bills coincide with the brutal summer heat. Add a pool pump to that and power bills get outrageous quite quickly.
Reviewed May 8, 2020
I have had your support people out to my house twice to improve my solar panel monitoring and as of yet it is still not reporting the results it showed the first year. I am being told that it is a hardware problem on site and both times the reporting system has not improved. I further believe it is a software problem that your organization does not know how to address. Last year during sunny days I was monitoring energy production of two to three hundred percent over used energy. This year I am lucky is I hit one hundred fifty percent over usage. Plus I am not using any increased energy versus one year ago. But you have all these statistics on your site that is one reason. I think it is a software problem you refuse to address.
Hello Mr. Newell, I'm sorry to hear that your expectations have not been met. Please be expecting a call from an executive service specialist to review your concerns in detail. We appreciate your business and truly value your feedback.
Reviewed May 8, 2020
We installed solar panels in order to save money on the electrical bill and help the environment that we live in. It is only 2 months that we had them installed but we can see already that our choice was wise and correct.
Reviewed May 8, 2020
My motivation to go Solar was to cut down electricity charges in long run, and also to go green. I would say my sales rep Josh ** did a good job explaining the product. Sunpower solar cells also have good aesthetics. And lastly, I gave priority to the high efficiency solar panels that Sunpower has.
Reviewed May 8, 2020
We made the decision to go solar shortly after we bought our house. Between the summer heat and someone always being home with the AC on and the pool pumps our PGE bill easily came in much higher than we expected. After we did the math the 3 months of summer with PGE, would have paid for an entire year of solar payments. We went with Sun Power because the reviews were great and the product was great. Now we just have a solar payment which is much cheaper. The app is great were super happy with how everything came and works.
Reviewed May 8, 2020
Great for environment and good savings. All usages can be monitored online in real time. Online tool is cool, which includes lots of tracking activities and data. Solar saves me about $2 a day. That is about $60 a month. During a sunny day, the system produces 2-4 times than my daily usage. This extra will cover on raining or cloudy days. On average, solar system produces enough energy or more than actual usage.
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