SunPower Reviews

I resisted solar electricity, for many years mainly due to the minor savings my friends were experiencing. In September 2018, I began researching solar electricity, due to an abnormally high electric bill. After enlightening myself I interviewed 4 representatives of four established and recognized solar providers. After exhaustive research and interviews I selected SunPower, represented by Rene ** from 1st Alliance. Rene is charismatic, through and knowledgeable of his product and others in the industry.

In 2014 we decided to go solar as this is our retirement home. I contacted three Solar Companies and decided to go with SunPower. They are in CA, panel are made in the US. Solar is one of my retirement investments. Keith ** and Urban Energy were amazing to work with. Extremely professional and informative. We clean our panels quarterly because we live in Long Beach.

Sunpower is a great company with up of the line warranty and panels. The installation process was smooth and easy, great company with great people, who care about their customers. I'm saving so much money that I wish I went solar sooner. Thank you SunPower!

Decide to go solar to save money. My experience has been overall good although I got some issue with installation that I hope can be fixed by Sunpower as promised, the equipment so far has been very good and the customer support has been great.

Went with Sunpower Direct since they had a discount with my company. Process was pretty smooth and they were able to get things done without too much involvement on my end, which was great! I had a few questions throughout that were answered quickly - I definitely appreciated that.

We got solar because it made the most sense financial sense. SunPower was the best company we talked to, I appreciate how they are honest and no pressure and provide the best solar panels out there. It was a great experience and they got it done really fast.

I like the SunPower panels a lot, but there has been quality problems with micro-inverters. I could forgive the quality problems, if there was prompt resolution to the issues, but project management and customer support & responsiveness is constantly subpar. For example: initial installation in 2016-2017 was poorly managed from scheduling/project management point of view. I felt that I had to be a project manager for the whole process and the whole process took way too long. 4+ months. Because of SunPower inability to deliver system in time, I missed NEM 1.0 deadline.

We went solar to save money and help save environment. The SunPower team was very professional, explained everything along the way. I would rate the team with 5 stars. The only reason I entered 4 stars above is because we were just activated and I want to see how much we produce and see the results on electric bill before I say this has been a 5 star experience. Thanks.

I purchased a house with SunPower panels and thought this was going to be a home run. It has been the complete opposite. Every month my PSEG bill keeps going up and when I'm clearly producing enough energy to cover me for the month? Is this a SunPower problem or my electric company's problem? Very hard to get an answer from anyone. Not happy.

You have bad customer service. Report a problem and company says "we have 15 days to respond" then after 15 days they put you on a schedule for 30 days later service call. It sucks. Also no one care when my system communication isn’t communicating for months. I have to discover that the outside system box has a red light on to push reset.

I DO NOT CARE how many tons of Carbon dioxide I have deprived the plants from breathing due to my use of solar. I wish you would STOP reminding me each email and on the panel by my inverter. Do you think I do not know that plants, such as I eat, carrots, potatoes, peppers, etc, depend on CO2 to survive? That so called green house gasses are GOOD for the planet because they stave off the next ice age? I would like to know how much MONEY I have saved over the current electric rate per day or month instead.

Ever since I sign up for solar from SunPower Co. I been having nightmare about what I sign up for. First took the co. 6 months before they come and install the panels then another 2-3 months to turn it on. I guess what I had was to call them and do the legwork that the drop the ball on finally turn on. This is in 8/18. Supposedly system should be up and running. It’s 12/18. I’m paying SunPower the bill and also my regular bill to my local provider (ConEd). Made several calls to Sunpower only to get no good result and most of all I ask to speak to a supervisor several times and was told that I will hear from them within 3 days (never heard from them). It’s my 3 request now again in the 2 day didn’t hear from no one. This is very stressful. Not to mention it’s few months now into a 20 yes 20 years contract which I sign up for. It’s a nightmare.

We had SunPower panels installed by Roof Diagnostics 5 years ago as a lease. There was a guarantee that the panels would produce a min amount each year which they have not in any of the 5 years we had them. SunPower has reimbursed us the difference of what our panels produced and the minimum amount guaranteed. This last year our communication box stopped working and we went through all of the troubleshooting steps and had to set up an appointment for a tech to come back in March. That tech was dispatched to the wrong state and we have not been able to get one back out here since. Customer service was notified multiple times and just talk in circles. It has been over 6 months and we are still waiting for an appointment.

We had been on automatic payments since the beginning of the lease and tried to turn off automatic payments online due to a financial situation change - wife was on unpaid maternity leave. We then received an automatic payment and incurred an NSF fee back in September 2018. I called customer service and was on the phone for about an hour and was told that automatic payments could not be turned off online and that they would turn it off. October came and we made a manual payment on the due date. Lo and behold an automatic payment came through as well and caused another NSF fee. I was going to call to complain but forgot about it for a little while.

In the summer our bill could be nearly $300. Now it is $3-5, so we asked SunPower to use any referral $ and simply pay it forward to our referral after installation, and reduce their cost. All our friends we referred to Sun tell us they have never been contacted by Sun, this is the third time to mention.

My electric bill was high. We always look to cut down Electric bill. We have this solar panels since 2016. Our bill is only 10.00 per month. We do not worry about electric bill anymore. SunPower even replace all panels under warranty. There was a only 1 panel has issue. But they replace all panels to make sure no other issue. Very quick service. 25 Year warranty. Parts and labor. I am glad we have solar panels. I check about 9 to 10 solar companies who said 25 Years warranty. But fine print says 10 Years labor and 25 years parts. SunPower is true solar company who has great product and made in USA.

I wanted to save money on utilities. I am on a fixed income so I contacted Sunpower. I really liked the salesperson and he seemed to give me honest and good information. As of now everything they told me seems to be correct and all the equipment is working as expected.

Very satisfied until system stopped generating the power it should. Took forever to get someone to fix it and the person who called & said she would for on compensation refused to return calls or e-mails. Jermaine, who is supposedly a supervisor is the worst ever. I have never received such horrible customer service and when I was finally able to talk to her she advised she had been very busy. Really, too busy to return a phone call or e-mail for over a month. Unbelievable. I would never recommend Sunpower to anyone after this treatment and experience. I can't even reach someone to file an official complaint. At this time, it is now a legal matter.

I joint in October 2016 and it was ok until September and October 2018 when my Con Ed bill was almost $200 and before that I was paying an average of around $50 a month with no logical explanation, why am I paying more than before I got the solar panels.

We were extremely disappointed to find that after spending $50K on solar, SunPower initially did NOT deliver the all black panels that you show in all your ads. Instead, you delivered newer, slightly more efficient panels, with a white grid, that do not have the black, clean look of what you show in almost 100% of your marketing and advertising.

Ambrose Solar was recommended to me by owners of the Sun Power panels and if you watch from start to finish your satisfaction is their paramount! Come visit my install and speak with the Ambrose team for cost and time they presented, it is wonderful.

Since we installed the solar panels on our house, we are paying more for electric (combined SunPower and APS) than we were before. We are very disappointed and SunPower has been unable or unwilling to resolve the situation. One representative told me that I needed to get on the roof and wash the panels - I'm 72 years old - not a great idea. I think they put the panels of the wrong part of the roof - facing the wrong way to catch maximum sun.

Empower solar: Honestly, I was extremely happy from start to finish. They are very knowledgeable, professional, thorough and for the most part, clean. I looked into solar 3 years prior with a different company and they did not meet my expectations and could not provide 100% solar. Empower’s initial quote and design was changed upon full site visit and they were able to provide 105% of solar with less panels, which means less money out of pocket. They had me installed and up and in solar production in 8 hrs!

We went with your system because it was based in North America and we were told it was the Cadillac of systems. I need technical support and my supplier has dropped the line because "Sunpower has washed their hands of Ontario". Sunpower won't talk to me because I am supposed to go through my supplier. May as well have gone with a budget system.

I needed parts to fix my monitor and it took over 4 weeks and 3 times requesting the parts to get them here and installed. I asked the parts would be sent to me, as I just had unhooked the failing parts and hooked them back up and was told you would not send them to me, but to the installer? Very sad that a major company like SunPower does not have parts available for immediate shipment? I hope that something like my inverter does not quit working, which would make my system shut down for a month or more! Boo!

I installed Sunpower (3kW system) in 2007 to be at the cutting edge. Got my first electric vehicle several years later and added 4kW to my system to keep up with that demand load. Got a second electric car (yes, I have two) and added another 3kw. 100% Sunpower. 100% satisfied. 100% green. Trying to preserve the planet for my grandkids.

The pricing and installation service was great. BUT the usage monitoring portion of the SunPower app is completely faulty to the point of worthless and despite several requests and their acknowledgment that the app is faulty, no fix is offered. Frustrating.

My solar panels were operational in February 2018, however, I noticed my June, July, and August electricity bills were the same in 2017 as in 2018. I called to inquire as to why there was no reduction in my cost for electricity and learned that my solar panels had not been working since May 2018. I have made several phone calls to SunPower requesting compensation. The response from SunPower has been "Someone will contact you within the next few days." To this date, no one has contacted me.

Never produce the promise amount, the company for the last 5 years never responded on my complain that the production went down over 10% every year. Sunpower never pay me the promise 0.07 cent for NO produce electricity by their tables. I will not recommend this company.

What a rip off!! The system consistently generates 55-60% of my power needs. The rep says that is because I'm using more power than we were when the calculations were done. HOGWASH! I hate you, and I would do anything to get out of your horrible lease. I'm considering an attorney since your calculations are so far off. You cost more more than APS did without you. I will do all I can to tell my neighbors about your horrible service.

Since I considered this a test installation, I limited the amount I would spend and ended up with 16 panels. The performance has been impressive especially during the summer months. Based on this experience, I would like to add more panels, the number of which will unfortunately be limited by availability of suitable roof space.

SunPower is one of the best investments I have made on my household. The panels production is hands down the best you can get. The service from the dealer has been outstanding and anything I ever need or questions I have, they are always there to help. Don’t think twice, go SunPower.

I have 26 panel system for less than 2 years. Having issues with monitoring almost since day one which after almost 2 yrs SunPower finally fixed. I've been calling constantly about a panel that is producing only 1% of what it should be and kept being told it's monitoring. Now that monitoring is fixed it still shows panel since August is still only producing 1%. I've called over and over and keep being told a supervisor will call me back in 24 hrs. I dont get a call. I call again, same thing. It's Dec 1st and I still can't get company to come fix the issue I've been complaining about since August. Always being told supervisor not available and that there is nothing they can do.

Sunpower has exceeded my expectations. I elected to go solar to protect the environment and save money in the long run, while doing so. The overall process from installation to performance test and training was efficient and yet flexible. I would highly recommend Sunpower for all your solar needs. Let's improve the planet one household at time.

We added to our solar system to make our bill go to $0 and to help the environment. It has worked. We have only a solar payment, no PG&E. Except for the ridiculous problems put upon the company by the County and PG&E dragging its feet to do the final OK, our experience was great. All personnel were very friendly, responsive and helpful. There was plenty of communication during the whole process. We are happy to be 100% solar now.

I purchased 24 panels. I assumed that they will allow me to view the production of each panel like most other less expensive products. I was wrong. They told me that is not given to customers. They told me that they will monitor the system and if anything goes wrong, they get alerted and they act immediately to fix it. If it is fixable remotely, they will do it. If not they will come on site and fix it. The inverters on the panels started to fail. They failed to work in April, May, June, July, August, and September. I finally contacted them and told them that the monthly report they send me is showing a big difference between 2017 and 2018 productions. I had to wait 3 weeks till they showed up at the house and replaced all 24 inverters on all 24 panels. Comparing the production of the system from 2017 to 2018, it was down 45%.

Extremely high power bill. Could not use Air Conditioner during hottest time of day. Wanted to lower my bill and my thermostat. PG&E are raising energy cost again. Now I can be comfortable during the Summer Heat. My home will be easier to sell in the future.

We wanted to be more energy-efficient and environmentally friendly so we decided to go solar. The people I worked with at SunPower were very professional. They seemed to be very knowledgeable, from the salesperson down to the installers. My husband happens to be an engineer and the team was able to answer all of his technical questions. They were also careful about what they were doing. Plus, SunPower's equipment was the best. We definitely have reduced our bills by quite a bit since going solar. It has been an adjustment because we have the true-up ever year. We pay once a year, based on our production and our consumption. There's a balance with PG&E. But definitely, we pay a whole lot less and that's been great for us. We have recommended SunPower to our neighbors and our neighbors use them as well.

SunPower is the best product for solar based on the research I’ve done. More power per square foot means more energy for me. The best warranty for any solar equipment and the panels are very nice looking on the roof. Choose the best.

We decided to go Solar due to rising energy costs through PG&E. We selected SunPower/SunSolar due to reviews we read on them as well as competitors, and from conversations with others on their experiences. After all that, we determined that SunPower/SunSolar was our best option; Installation was a breeze and the installation crew was great to work with and very professional.

The system hasn't been producing power for over a month, with an 'Arc fault' error reported on the inverter. The first time, in July 2017, it took three weeks before a service guy was sent out. He wasn't able to find a problem, but repeated inverter power cycles eventually resulted in the inverter working again. Since then it has repeated the fault several times, but multiple power cycles reset the problem. Then about five weeks ago the arc fault recurred and couldn't be cleared by power cycling. Reporting the problem resulted in several weeks with no response, and then an emailed generic troubleshooting guide that didn't address the problem. Even taking into account the periods where the system didn't work, it has produced substantially less than promised. We were told that there would be an automatic annual review and correction for the power generation deficit, but that has never occurred.

I’ve had my SunPower unit for five years. I decided to go with them as they had the best and the most efficient panels. They were made in the US, which was important to me. The decision to go solar has been great and the SunPower reps have been very responsive. When I had some issues, they jumped right on them. They sent their representative and got it fixed. That was something that was handled very nicely. Being with SunPower, my electric bill was probably 80% less than it was. I highly recommend them.

The main reasons for our family to buy a solar generation system is to save money on our power bill, and to be independent of power company. We are please with the power production to this point. We are, however, not able to run our home on solar when PG&E is out of service. This is disappointing. We are interested in a workaround to this challenge.

Installing SunPower panels on my home has been an easy process - the care and attention to detail by the entire sales and install team has been wonderful. Very impressed by the knowledge of each person I have interacted with and by the strong warranty and longevity of SunPower the company.

I'm a big advocate of renewable energy and SunPower. I would buy another SunPower system and I have recommended SunPower to many friends. I think SunPower has the best modules in the industry. My experience was great and the system has performed to expectations.

I was an outside service provider for SunPower. I thought getting solar energy services would be better and I'm very satisfied with my decision to do it. In fact, more people should do it. The enrollment with SunPower seemed easy to me. I did it in a few minutes. I've also only had to talk to their customer service representatives three times and those interactions have been fine.

We were looking to have lower monthly rates so we decided to look into solar energy systems. We got a brochure from SunPower and inquired about the solar, and we got the solar panels on a lease. My husband and I were computing because if we did not get solar panels, our monthly bill could be lower. Before we got solar, our monthly bill would sometimes be 78 or lower. Right now, it's fixed. We are paying $108 for a monthly lease of the solar panel. Also, we did not know that every year, we have to pay accumulated energy consumed. So, during our first year, we were surprised that we had to pay a bill of $1,300.

Customer service has been terrible. My system began to fail and it took five months to get it fixed. I lost hundreds of dollars in power and now Sunpower is not responding to my requests for compensation under the warranty.

Always wanted to go solar but initial cost was too much. Budget was always hit hard with electric. SunPower and Sun Solar design a system for us. Now electric bill sometimes pays for gas bill. So Happy! Other people tell me their solar systems are not good. They're paying very large true up bills that they cannot afford. Scary that new home required it in CA but you don't have a say. Those systems are inadequate. Sun Solar, thank you!

I decided to go solar because it was the answer to my power consumption and concerns right now and for my future needs. I found a company that listened to my concerns, evaluated my need and devised an appropriate solution for my home. I have spent my entire life sweating in the summers, the happiest day for me was flipping the switch to the most comfortable summer of my life. I will always promote solar and encourage anyone I meet to get solar. SunPower and the dealer I worked with were top notch, timely and courteous.

We decided to get solar to help the environment and save money on our bills. We had heard some negative comments from people about their solar systems and their true-up bill. Our system is very efficient and our true-up bill has never been high. I attribute this to the SunPower panels and Arise’ plan for our panels. We are extremely happy with our solar system and the company has always been very helpful when we had any questions. We are also saving a ton of money every year!

I have had SunPower system for over 6yrs and it’s been amazing. Not having to pay for electricity is a definite perk while having the reassurance it’s backed by SunPower. Never had any issues and SunPower kept their promise in meeting the guaranteed generation levels!

Around April-May, I was looking for solar system and contacted few companies. When SunPower sales guys came to meet and described how good the company and product is. I immediately agreed for my order and signed agreement. I was told I will have my system running by end of July. And then, all the trouble started. After waiting till mid of June, I contacted my project coordinator and asked for status. I was told that it is stuck with the town for permit. I provided them with the information town was looking for, post which permit was granted and I was informed to get system installed around mid July.

UPDATE ON 12/05/2018: Our original contact with Sun Power was October 24, and finally a technician showed up on December 3 to replace the inverter. We called several times and each time we were told we would have a response within 7 to 10 days. We indicated to customer service on our original call that we had the same problem with the other inverter (we have 2) and it would need to be replaced. We indicated to customer service to order an inverter, but we were told that a technician would have to assess the problem. He indicated that it would, in fact, have to be replaced. The technician was here approximately 1 1/2 hours to replace the defective inverter. We don't understand why problems like this have to take so long to be resolved. Your customer service needs to be more proactive and not customers should not have to be told "7 to 10 days" every time a contact is made.

We are thrilled to have the savings on our electricity via solar panels. We now only pay $10 a month for the PGE "connection", down from over $200. Sunpower seamlessly installed their excellent product. Great customer service. They take responsibility for every part of the panel parts including the connections among the panels.

We are happy with the solar energy savings but unhappy with the poor service we have received. We have had a problem with the communication in the monitoring system such that we can’t determine our usage vs. production. We have made several calls and emails to customer service with no response. While the panels seem to be working, we don’t really know. Please have someone contact us and fix the problem which began 8 months ago.

I’m a sustainable real estate adviser. I’m in the building industry and have worked with SunPower on large projects before. To enroll, I went through some friends and family through SunPower's executives at corporate so I’m not a typical consumer. I have had a really great experience with SunPower.

I looked into a couple solar companies before choosing Sun Solar, but in the end I choose Sun Solar because the research I found showed they had the best solar panels and their designs are the best. People can't even see the solar panels from the front of the house. Also found out after I leased the panels that they are sponsors for our annual golf tournament. Great people, great service, great products, what else can you ask for?

Haven’t had a PG&E bill since our install. Works perfect. SunPower was very easy and fair to work with. Install was done cleanly and very fast. In two days it was done. Our saleslady was very knowledgeable and efficient in recommending the right size for our home.

I liked the job your company so much on the original installation, I ordered additional panels. Once again all the SunPower folks from sales to installers did an outstanding job. I just can't say how pleased and impressed I am with your company. Keep up the great work.

We had contracted Sun Solar to provide the installation based on our research in the efficiency of Solar Power's panels. We had to wait over 2 months before Sun Solar got us installed (that was 3 years ago), but it was well worth the wait. We had since saved money on electricity usage completely and only had to pay PG&E on delivery fees.

It takes several attempts of leaving messages unreturned until finally we got a hold of actual someone who we left messages again. The day the workers worked on our solar panel, they left our roof with junk like empty refreshment cans, bottles & fast food bags. My roof was damaged causing our curling filled with water when it rains, and ceiling damaged. They finally fixed the damaged roof and we heard the roofer complaining of lousy job the solar company did to our roof. Until now they have not repaired our damaged ceiling after so many messages left with that company. So we would have to repay our ceiling first if we were to sell our house. We are very disappointed, dissatisfied and angry. We are still waiting for them to call us back.

I went solar to save money and reduce Climate Change. It's been 2 years, and the panels are performing well. Total output is about 7% below projections, but that could be dust, trees, or cloud cover. It's nice to have a very low electricity bill. I re-roofed the house at the same time, and the roofer and SunPower seemed to work well together. The main hitch on the installation was that I had to make a couple of decisions on the mounting with no warning, so I didn't have time to research the options. But overall, I'm satisfied.

We decided to go solar both to save money and to help the environment. After researching several companies, we used SunPower and we are extremely happy with our choice. The installation was timely, professional, and completed with high quality. In the three years we have had panels, we've required mild service two times for power reporting (not production) and SunPower has been prompt and courteous in resolving the issue. On top of all of this, our panels offset nearly our entire electricity usage during the year and have insulated us from the recent electricity rate increases. We couldn't be happier.

System performs as designed, a little better if I can keep the solar panels clean. No surprises in billing or costs, everything as discussed in the contract. In my fourth year now, no complaints! Keep it up. Purpose was to save money on energy cost and do good to the environment, both objectives achieved. Has encouraged me to get an electric vehicle too.

We are very happy with the performance of the system. However, installation was mismanaged because it was outsourced to a firm that experienced very high turnover. So, the project had numerous delays and poor communications. We also suspect that a crew member stole a light fixture in our garage.

We decided to go solar to save money, save the environment and be able to have better control of our energy. Our system on our house has been working just like they said it would. Our PG&E bill has been very predictable and some months we even have a zero balance. The installation was a breeze and the support from SunPower and the dealer who installed the system has been flawless. We are very happy with our SunPower Equinox System.

Went with SunPower because they had best panels and pricing. Did experience problem when system went into alarm and I called. They had no record of my account. Had to troubleshoot my self. I tried emailing engineer who designed system but never heard back. As far as system and production it has been one of my better investments. My daughter and son in law are now thinking about investing in one. Thanks.

SunPower provided our second add on system which complimented our existing SunPower system. Their contractor did an excellent installation with very competitive pricing. The entire system is now 10 years old and there have been zero problems. I can highly recommend these very efficient high power panels.

I love SunPower solar panels. There was some issues in the beginning, but everything is a lot better now. I use my air conditioner more because the solar panels save me a lot of money. I have a total of 12 panels.

Good idea to save money and help the environment. The SunPower system represented the best value for the yield. We are in line with the projected savings provided by the company when we entered the contract. The installation by Elite Electric was outstanding.

We wanted a solar power system sufficient to achieve zero net energy for our house and two cars, with a battery to maximize self-consumption. The SunPower system with 20 AC panels plus one Tesla Powerwall is meeting that goal! The system has operated flawlessly for the eight months since installation.

We went solar to save on power bills and we've been very satisfied with that decision. We had SunPower in our last house and then in this house for two years now. They coordinated everything for the install here and the enrollment process was great. Their customer service has been good, although there was one time that I requested them to call me back, and they didn't. Still, I'm happy because they covered our inverter under warranty as it was failing a little bit. They got a guy out here to diagnose then fix it. He just came out today and replaced the inverter. I would recommend SunPower. They're a good quality company.

We chose to go solar because it was a good financial, environmental and sustainable thing to do. Fortunately SunPower was our vendor of choice. Everything promised was fulfilled. We are pleased with our choice and the SunPower system. From our first meeting with the SunPower representative through to the installation of the system things proceeded without a hitch.

My family and I decided to add a solar system to our home when we started to see an increase in our cost in power. The Sunpower product seemed to be the only logical choice due to the lack of roof area we have and the number of trees over our house. The crew that did the install was very efficient and they said a lot of that had to do with the way the system is engineered. The system is a complete system designed by SunPower and that really made me excited as a consumer, as I would see manufacturers pointing fingers if something went wrong. We are looking forward to many years of power production from our Sunpower Solar system.

I wanted to pre-purchase most of my electricity for the next 20+ years. Given the history of rate increases, this made economic sense to us; especially when factoring in the tax credit. It's an added bonus that this is a good thing for our environment, but largely this was an economic decision.

Solar penciled out for me as far as cost was concerned. I had problems at the time with the installer, Slingshot Power and Solar, which was listed as an Elite installer. When I contacted SunPower, they immediately took care of everything by bringing in a new installer who fixed everything. This convinced me that SunPower is the only way to go and I have recommended SunPower to friends and neighbors, which resulted in two new installations with SunPower Panels. My system is working perfectly now and I continue to highly recommend SunPower to anyone who is interested in Solar. Thank you, keep up the good work.

To change to heat pumps from gas furnaces. Big home with high electrical usage. System works perfectly. Very pleased with SunPower. We had one problem with a transformer. SunPower identified the problem, fixed it within 2 hours! We highly recommend SunPower. We have the panels cleaned twice a year.

My bill continues to rise by a 1,000. Each year for the past two years on my true-up and I am making sure we conserve. Contact SunPower for answers and they don’t seem to be to concerned. My system was not working right for a period of time so I was unable to monitor. They help me reset the system, which was the highlight of working with SunPower. They mentioned that they would look into it and I still have not received any feedback from issue. Will see how the next true-up goes.

We decided to install solar in 2005 and 2011. We had 12 "old" lower power modules installed on our garage which we replaced with 10 SP335s. We chose SunPower to replace our old modules the module warranty, reliability, and to match the 2017 SunPower system we installed on our house. I attached a photo of 4 of the 10 modules now installed on the garage. We look forward to 25 happy maintenance free solar energy! (PS As a company, A1 Sun, Inc. is a staunch SunPower promoter!)

I recently purchased a house and going solar seemed like a good idea. I know somebody who was working out of the SunPower San Jose office. I got into the friends and family program. I’m happy I decided to go solar, but not really happy with what I've been experiencing with SunPower. There have been frequent problems with the system. I've had to have service technicians come out about six times in the three years that I've had the system. They haven’t given me all the details as to what’s going on. They replaced the panels about six months ago and they’ve had to replace the inverter twice.

I decided to go solar due to my high energy bills! I chose to go with the Arise difference and thankful I did. They did an excellent job and was kept informed every step of the way, from beginning to end!

We decided to go solar because we were tired of PG&E raising the rates on us. We went solar to save money and become more independent with our energy. SunPower continues to deliver and we’ve saved a ton of money by going solar.

SunPower was the best choice for us since we wanted the panels to produce the most amount of energy given the space on our roof. This has allowed us to bring our PG&G bill down to zero! The buying experience was pleasant and they have very helpful customer service support. Have recommended it to my neighbors and now they are planning to buy SunPower as well.

Jobs was clean and done by employees of the company which was great. It was great working with Steve ** from SunPower Direct. Very professional from start to finish. I requested some of the components be installed in the interior of my garage and they took the extra time to do so! It is so great to say goodbye to PG & E. The installation was very well done and Steve has even followed up several times to assure I am a happy customer. A true professional.

I wanted to try to be green so I looked into solar energy systems. I went with SunPower and I'm 100% satisfied with my decision. The sales rep was very helpful. He calculated the number of panels that I needed. However, the installers that they hired had a few issues. They told me that one of the sockets was installed, but they did not install it. It was just an empty socket there which was bad. They also broke a few tiles. Other than that, the system has been stable. SunPower is an awesome and reliable company.

I went solar in 2014 to save money. I went through Amergy solar who sold me SunPower's equipment. Audrey my salesperson completely lied to me. I was told different savings in person from what the contract stated. I was also told that if I had any animal problems with nesting under panels you guys would come out and trim trees and install guards around panels. I now have that problem and SunPower is telling me that's on me now. I have had a leak problem on roof since after installation that I have complained about and ended up paying out of pocket for repairs.

I work at a University and we were using SunPower's commercial services. They seemed trustworthy. When I was looking at solar, there were issues like tree shading and availability of power conduits and SunPower was able to come up with a solution better than the other companies. I'm 100% satisfied going solar but there are things that could have been done better. The process of negotiating the rate was kinda like buying a used car. There was like a lot more negotiation than I thought was necessary. I thought it was just kind of a fixed price thing, but it seemed like it was more like a negotiation with the salesperson saying he had to call his boss.

This is the second time I have had to have service with our 36 panel system. Local installer is required to get SunPower's approval prior to working on system. Customer must initiate call and get case number. SunPower's Customer service is located in the Philippines. Expect to wait on hold multiple times while getting Level 1 assistance (30+ minutes). No way to avoid Level 1 even with case number. Only then are you transferred to tech support (in spite of choosing that choice originally on their automated system). Then tech support will issue a case number only to be told that their data group must research to see what the problem is.

I'm very satisfied going solar, and my experience with SunPower has been very good. With SunPower, I liked the idea of leasing the solar panels versus owning them, the payback, and their reputation. Enrolling with them was straightforward and quick, except they subcontracted out the installation, which was okay but not great. We've been live for three years, and our primary benefit is the reduced cost.

To save money and to help the environment. I have a recording studio with 3 AC units and a house with 1. Getting the solar helps me offset the month to month cost of the electricity. My overall experience was great. Very easy to work with and things turned out superb.

I have been very satisfied with my solar. I have no bill or the roll over at the end of the year. Solar saves me money. I would recommend solar to all my family and friends. I am considering installing solar at my office building.

I’ve had SunPower for five years now and I would highly recommend the company. My experience has been very good. The system still generates solar power and I’ve powered about 85% of my needs. It works well and I’m very happy with it. The process has been very easy as well. I've had minimal interactions with their representatives but when my monitoring goes down, I like to unplug and plug it back in. And whenever I've had interactions with the representatives, I have been happy with them. They've been very responsive.

When I bought my home in 2016, it came with a SunPower system installed. For the first two years, everything worked beautifully. The SunPower app makes it really easy to see how much energy you are collecting! My electric bills for this home are 1/3 of what they were for the small condo I lived in previously. Amazing! That was until the panels failed. After several weeks of going between SunPower and their repair partner and two failed attempts to fix my original system, SunPower authorized a full warranty replacement. I could not be happier with the end result. The new system is once again collecting significant amounts of solar energy. My electric bills are going back down and aligning to where they were before the failure! I definitely recommend SunPower as a company that stands behind their product.

Initially went solar to save on money and take advantage of the expiring tax incentives. Sunpower has been pretty good, though I will say I was a little upset that monitoring wasn’t included because I bought my panels outright. During the sunniest month of the year my inverter took a dive and I didn’t realize it had been malfunctioning for weeks until I got my bill, which was 10x higher than normal. It would have been great if the SunPower system could have sent an email alerting me to something going wrong.

Our solar system was installed approximately 5 years ago. It has performed satisfactorily --except for communication with the converter. Technicians had repaired that several times --and their work finally had been successful until one month ago, early October. Since then I called Sunpower, November 5, was told they contacted Sunpower maintenance November 8 (that took 3 days!), then told that I should expect a call from maintenance in 7-10 more business days, at which time I expect we can arrange a service appointment.

I have an issue with random errors on the system, particularly when it's hot outside. Called customer service 6 or so times over 2 week period, left detailed voicemail. Never received a callback. My installer said because I fully paid for the system I was low priority. This is the second home I put a SunPower system on. Very poor customer service.

Getting a solar energy service seemed like a good thing to do. It would lower my PG&E cost so I enrolled with SunPower and I was extremely satisfied with my decision. SunPower sent the contract out and enrolling with them was way easier to do that than buying a car or buying a house. The experience was really good. Their customer service has been outstanding. They usually call back really quickly. I would highly recommend them. In fact, I did. My parents got it and my uncle is gonna be looking into it too.

We have had our system running into it's 3rd year. The first 2 years was ok, but then when one of the inverters broke down it's when cracks started to show with SunPower solar. It took a looong time for them to get back to us after reporting it with them and for the contractor to get back to us, 3 weeks for be exact. Right into the hot months of the CA heat. Needless to say our Edison bill went through the roof with little end in sight. Took a LOT of calling and nagging for them to finally set up an appointment which would take another 3 weeks of a system that was in limbo.

I called Westhaven Solar who came out to hook their computer up to the PV5S monitor box. They spent 2 hours restarting the system and calling into SunPower for advice. They never were able to access the equipment and had to leave as they could not tell which micro-inverters had a problem. About 2 months later, yup 2 months they called and said 2 micro-inverters were out and they had to get permission from SunPower to get them replaced.

We’ve had our SunPower system for a little bit over a year now and we are super pleased with it! We had recently bought a new house which had air conditioning, a hot tub and a pool. Though we were super excited about all these new features, we also were very aware that we would be using a lot more energy and it would increase our PG&E bills. Having solar made our summer much more enjoyable because we could relax and enjoy! Thanks Sun Power!

SunPower was one of the companies that was highly recommended. We liked the amount of money that it could save over time. Because of the size of the house my energy bills were pretty high. It seemed to be good in the beginning, but at this point, it doesn’t seem to. It’s like you’ve reaped the benefits in the beginning and now it’s all just kind of the way it is. It's just as expensive as it was before.

I am the happiest PV owner in Hawaii!!! Not only my system makes more energy than any other conventional system out there, but it looks beautiful and it has an unrivaled warranty! To top it off, your local RSM is an amazing representative for your company. Always available, always helpful, always SunPower. After my experience with your company, I wouldn’t chose any other PV company in the world! Aloha SunPower!!

PGE bill was extremely expensive. Called and spoke with the local SunPower dealer (Sun Solar) in Bakersfield. They had a sales representative come out to my house and educated me about solar. The sales representative was very professional and very informative. After researching all the products on the market it was an easy decision to go solar with the best manufacturer installed by the best solar company (Sun Solar). That decision has been by far the best choice I have made for my house. I continue to save around $1500 a year because of this. Great job to the Sun Solar Crew.

I thought getting solar energy services was the right thing to do. It was for environmental reasons and ultimately, in the long term, it could save money. We’ve had some bumps along the way, but now, I’m satisfied. Enrolling with them was straightforward. It was a complex process just because of permits and state regs, but they did everything and just told me the paper I have to sign. So, it was a smooth process. My interaction with the customer service team was positive, even during the appointment.

Aloha, living in Hawai'i. I'm so very happy to have SunPower solar panels on my roof. With the amount of sun that we have here SunPower solar panels have enabled me to save a tremendous amount of money!!! I've been telling all my friends about it!!! The product and their customer service is 5 star!!! Thank you so much for such a great product and its contribution to our helping save our environment!!! ⭐️⭐️⭐️⭐️⭐️

I contracted with SunPower because a trusted family member worked for the company and sold me on the merits of the company and their panels. For the past nearly 3 years SunPower has consistently UNDER DELIVERED. In 2018 we’ve had over 3 months with no solar power due to a faulty inverter. Absolutely NO communication from the company. Email goes unresponded to. Phone calls all elicit the same response from a foreign accented person stating it's being investigated. The local electric company that installed the panels has bankrupted and the company assigned to our account doesn’t return calls. SunPower has been 100% unresponsive. I absolutely cannot recommend SunPower. We are now seeking legal remedy!

Nightmare. First we signed the lease agreement in November 2017. Told we would be up and running in January 2018. We got the system turned on July 23, 2018. Then 1 inverter died Sept 23 and now another is not working. Titan stopped out and couldn't fix it. SunPower will get 'back' to us. They didn't even know we were down. I had to call them. I would rather just pay the high bills and have to deal with them.

We went solar to save money! Our experience was great. JP Electric & Solar helped educate us and installation was done in a day and looks great! Our bill is now only a dollar each month! We highly recommend our SunPower installer JP Electric & Solar!

Most of the places in California have a lot of sun and if you own property, you should use solar. I found a number of providers and price-wise, SunPower was the most reasonable. We've had them for two years and a half now and for the moment, we are pleased with the installation. We are even using SunPower to charge our vehicles. They also did a great job getting me enrolled. Everything went fine and in the couple of times that I've had to contact customer service, they've immediately corrected the problems that we brought up. I’m very satisfied with my decision to go solar.

We purchased our very expensive 27 panel system in 2015 from an installer in Campbell, CA. We were happy after doing massive amounts of research to choose Sunpower. Yikes, where are we now? Depressed. Losing money every day. Installer won't answer the phone, customer service doesn't have a direct phone number & we are NOWHERE. Buyer beware, Sunpower does not stand behind their warranty. I've already alerted "customer escalation" that my installation company is AWOL, so what's the next step, is it really that hard for a site visit? I cannot in good faith recommend to anyone to buy the Sunpower panel - it is clear that there IS a flaw with the panel. AND a flaw with the system of customer service & direct communication to honor the warranty for consumers.

I decided I wanted solar and did my research and found that I wanted SunPower solar. I called, they came out to my new house that was 4 times as big and 4 states away from my previous home. They decided 30 panels would cover my electrical needs, I bit off because they are the experts. My lease came out to $2400 a year, after 1 year though I get a bill from electric company saying I owe them $1000 more. Now my problem is I called SunPower to discuss this, I told them, "Hey I understand it's not exact science on how to determine how many panels I should need, so owing a little is fine but you guys undersold me by 30%. That's a pretty big margin." My response was my system size was determined by my past usage. I said, "You never ask me for past electric Bills because it was 4 states over and my house was 4 times smaller."

After I took an electric car, I started looking into getting solar energy services and so far, I’m satisfied with my decision to do it. At that time, I felt that SunPower is such a good deal. The enrollment went smoothly and once it was agreed upon, it went fast. The installation took a few hours and was good too. They came in the morning and it was done by the afternoon. I’ve had the system for six years now and I’m happy. It’s working fine for me. If you want good solar, come to SunPower.

Our initial experience with SunPower and their contractors was positive. We were encouraged by the transferability of the lease should we sell our home. When that time came it proved to be exasperating for us, our agent and the buyer. To add to the difficulty in executing the transfer, SunPower deducted an additional month's payment despite collecting two months lease payments at close of escrow. When this was brought to their attention they assured us that they would promptly refund the additional payment. Now, nearly 2 months post closing, nothing has been received. Despite repetitive assurances of prompt refund nothing. They are quick to take your money, and it’s pulling eye teeth to get them to correct their error. Buyer beware.

System here in Az puts out more power than expected. Only wish I could increase the output with few more panels. The installer who did work says I would need all new system, with when they built it they would have had insight to be able to increase system as things change.

I try to support renewable energy in any way that I can and my area was doing a tax rebate offer on solar panels. It was a good offer and SunPower was the only company in the area that was set up and ready to go. To get the panels up, it was very quick. We had to get the Historic District to allow them and SunPower was helpful in that regard as well as dealing with city council to get them allowed. It took a couple of months to get the panels up and I’m satisfied. Their customer service has always been responsive, timely and pleasant.

I decided to go solar to save money while also helping the environment. My SunPower system has done exactly that! Produces just like it should if not more. Sun Solar Energy Solutions that installed my system did a great job with the aesthetics and all the installers were very professional. I would recommend SunPower and Sun Solar to anyone.

We decided to have SunPower panels installed by Pacific Solar in Fresno, CA. We are very pleased with our decision to choose both SunPower and Pacific Solar. We choose SunPower because the fantastic warranty and the higher power output of any of the panel options we considered. We choose Pacific Solar because of their industry experience and expertise. Our Energy Consultant Leo was extremely knowledgeable and made us feel confident in our decision. Pacific Solar gave us an expected timeline of events and kept us up to date as our project moved forward. The installation crew from Pacific Solar was very professional and polite. They took the time to answer questions we had about the install.

I decided to put SunPower on the roof because of its reputation for quality. The Monitoring app is easy to use and the panels look great on my roof. I went with the all black panels and I could not be happier.

We got solar for the fact it would save us money. Due to hot weather, we can run our A/C and other electronics. It is satisfying to know, being in on a limited income, we don’t have to worry how much our electric bill would be. ESMAY are great people. They walked us through the process and were right on. The job they did was very professional, neat and clean. We are proud to say they are the best. They came highly recommended and we continue and recommend them.

We knew that solar was a smart investment, but had been sitting on the fence until we were introduced to SunPower solar panels. We are extremely assured in our decision as we know we have best product and warranties available. Everything was easy!!! Plus we had multiple financing options available to choose from!! We love our solar and our SunPower solar panels!

Our average monthly electric bills were sky high and we were looking for help. I spoke to other Solar companies without success. When I was approached by Chad with Sunsolar he explained everything and made the process simple to understand and the final installation was very clean and professionally installed. The monthly savings has been substantial. Thanks to the crew at Sunsolar for my SunPower solar system.

We decided to go solar in order to save money on our monthly utility bill. The solar system continues to perform beyond our exceptions on a daily basis. I would recommend to anyone thinking about solar to go with a SunPower system.

We love our system, I was in the solar industry for two years and was always impressed by the quality of product and services provided by SunPower. They do an awesome job at vetting their service providers, this ensures a quality product, price and installation.

We choose to go solar with The Solar Quote because of the savings they offered off our PG&E bill. The whole process was very simple and easy. I recommend anyone interested in solar for their home call The Solar Quote.

With increasing electric bills, adding solar to our home was a no-brainer. AIR SUN SOLAR offered the best long-term solution to our energy needs. Their team of courteous professionals designed and installed the perfect system on our home using SunPower equipment. We now have the freedom to live like we want without being concerned about our electric bills. Since the system was installed in 2012 we have not had to pay any electric bills. In the summer we keep our house at a comfortable 72 degrees with two air-conditioners and a pool. When in the garage I leave the door to the house open and enjoy working in an air conditioned garage. The system has performed flawlessly from day one while we get energy, fresh from the sun delivered daily.

I was on the care program which I no longer qualified for. Which would bring my utility bills to a average of $250 a month. So I looked into quality home services and decided to go Solar. I leased the system, the install looks great! I received PTO March 2018 and as of today I only have a $14.59 true-up bill.

Got solar to save money. Arizona Solar Concepts was a great company to do the install. Fast and friendly install. Looks great and I didn't have to do anything. I requested a custom install with inverter in the garage and they did it! Would highly recommend.

I went solar in order to save money. I’m an investment minded person, and because SunPower panels degrade the least amount of any panel, I feel very secure with my investment. The warranties also gave me peace of mind that if I have a problem I’m going to be taken care of.

Best product in the world and hands down the best warranty in the industry. No other solar manufacturers warranty even come close to SunPower's 25/25/25 "bumper to bumper warranty." My SunPower Dealer, Streamline Solar Power did an awesome job, great install from start to finish. Thank you SunPower and Streamline Solar!

Went solar and had SunPower by Sun Solar install my system. Overall 10 stars. Perfect company to do business with. Process was smooth and zero pressure sales. Install and approval from PGE was done within 45 days. System overproducing and zero true-up bills now for past two years.

I've already saved $660.00 my first year with my SunPower solar system. My lease payment and utility bill combined is around $60 a month LESS than my utility old bill without the solar!! It's maintenance free, looks awesome, great for the environment, and it's saving me hundreds of dollars. I'm super happy I went with SunPower.

We’ve been very happy with our SunPower solar system. It was designed to meet our electricity demands and it has exceeded our expectations. The installation looks great and the process with Ambrose Solar was amazing. The SunPower system gives us the ability to see what we produce and how much electricity we use which helps us manage our electricity consumption throughout the year. I highly recommend Ambrose Solar and SunPower if you are considering solar for your home. Ambrose Solar went above and beyond and we couldn’t be happier with our decision to go solar with Ambrose and SunPower.

The process with JP and SunPower was very easy and stress free. It's great having the comfort in knowing I have full coverage from my solar panels for my electricity needs and I also have peace of mind knowing I have the SunPower warranty behind them if anything does happen. Thank you JP and SunPower for the great experience!

We have had our SunPower system for only two years. In the past few months, we've noticed a significant decrease in our solar production. Apparently, one of our micro-converters has already malfunctioned. Numerous emails have been sent over the past month to resolve the issue. We've received zero response from SunPower; not even acknowledgment that our complaint has been received. Various executives such as Jo ** and Ken ** have even been copied on our emails to no avail. Severely disappointed in the non-existent customer service from a supposed 'highly reputable' company.

WARNING WARNING WARNING! I researched both the installer (Semper Solaris) as well as the manufacturer before purchasing my LESS THAN 2 YEAR OLD SYSTEM. Semper Solaris (SS) told me I could call them for any problems. In July of this year I thought my production was down and asked to look into it and never heard back. On Oct 8, I noted my production was down ABOUT 40%! Again contacted SS asking for them to look into it. No response. On Oct 12 I tried a third time and this time SS copied me on emails they sent that day to SUNPOWER (SP) about my problem. AND I sent 3 separate emails to SP MYSELF - one to customer support, one to technical support and one to Jocelyn ** based on info Semper Solaris provided. NOT ONE of those emails was ever acknowledged!

The system worked as advertised for the first 4 years, but then we had a couple of months of lower than expected production from the 18 solar panels, and it took over three weeks for a technician to arrive, and troubleshoot the problem. He was only interested in checking the monitoring system, and could not figure out why the system was underperforming. Customers need to understand what happens when their equipment needs support and maintenance. The customer service number always seems to have unusually high call volume. It took 10 business days for a scheduler to contact me about scheduling a site visit. It took another week to get someone to show up. Then the technician could only troubleshoot the monitoring system, and ignored the original issue of higher than expected electric bills.

My electricity bills kept going up so I looked into solar energy services and I've done it twice. I got SunPower through a company called Baker Electric, which is also an installer for them. SunPower was a good option at the time and so I had them on my old house 6 years ago. Enrolling with them was extremely easy and having solar energy services has been great. So far, it is a very seamless effort. I got a smaller unit than I should've made, but it was my fault. Overall, SunPower is a good way to go.

I bought a home with a standard efficiency panel and soon thereafter I replaced it with a SunPower system. I was able to reduce the roof footprint while at the same time increase the amount of power on my roof. I now have less panels but make more energy every day. So glad I had a chance to upgrade to a SunPower system!!!

I had excellent service with this company. Got multiple bids but went with Sunpower. I have been very satisfied with my choices and I would refer this company to all my family and friends. Thank you, Sunpower. I like my system and the money it has saved me.

I had a great overall experience with SunPower starting with the rep who came to my home and explained all of the information to us regarding our panels and how they would work. I’ve been very pleased with my power production and the initial installation was effortless and done within a few hours! I would highly recommend to family and friends.

My SunPower experience was exemplary in all facets, from sales through installation and follow up. The production from my 360 w ac panels has exceeded my expectations. Only regret is I didn’t buy more initially, but resource restriction prevented me from doing so. Thank you SunPower.

The solar product itself is awesome and operating better than I expected. The app is still a little confusing to me. I understand what I am producing but I don't seem to get an accurate reading of what I am actually using out what is being produced. The particular company that did the install was not the greatest with their attentiveness to detail and keeping me informed of the process. The sales person was excellent and did his best to go above and beyond my needs but it seemed that his company was not supporting him and me. Overall, I am extremely pleased with the product and will definitely recommend this to others (but not recommend the particular installer I used.)

We I installed 14 kW of SunPower 350 black modules on our new home. They look awesome and are working really well. It’s great to see on the monitoring how early they wake up and start working and how late they continue to work. We installed the system in May and so far we are 120% solar. Hoping for Net zero, but since it’s new construction we had to guess on the system size. So far so good... Thank you True South Solar here in Ashland, Oregon for the perfect installation experience and SunPower were such a good looking and efficient system! I may be biased, but I highly recommend both of them!!

I had an outstanding experience with SunPower by Positive Energy Solar and SunPower Equipment. A+ for everything. Service and equipment are top notch. Everything went smoothly and we are producing more energy than we originally hoped for.

My whole grid failed. The installer has not been able to give me any updates on if and when it will be fixed. Also, I had no idea that it had failed till I got several months of high utility bills. Disappointed.

When you are looking for the leader in solar technology SunPower is the company. Clearly, they have the best warranty, most durable panels and quality installers like Photon Brothers. If you want peace of mind and reliability, use SunPower to power your home.

I love my solar panels!! At the end of my first year, my electric bill was $63 for the entire year. Before solar, I paid $225/month on average. My warranty is for 25 years on the panels and inverters. My solar panels were installed by SunPower by Stellar Solar in San Diego, and I couldn't be happier.

Can't go wrong when it's the best. $9000 investment has saved me $1000 per year and only getting better with the rise of energy cost. If my memory is correct, SunPower is the only company with a real 25 year warranty.

Amazing price, service and product. Literally every aspect of my system has been better than perfect. The system produces more power than expected and promised. The service has been 11/10 stars. And the price made me extremely happy when my energy consultant showed me.