SunPower Reviews

Good idea to save money and help the environment. The SunPower system represented the best value for the yield. We are in line with the projected savings provided by the company when we entered the contract. The installation by Elite Electric was outstanding.

We wanted a solar power system sufficient to achieve zero net energy for our house and two cars, with a battery to maximize self-consumption. The SunPower system with 20 AC panels plus one Tesla Powerwall is meeting that goal! The system has operated flawlessly for the eight months since installation.

We went solar to save on power bills and we've been very satisfied with that decision. We had SunPower in our last house and then in this house for two years now. They coordinated everything for the install here and the enrollment process was great. Their customer service has been good, although there was one time that I requested them to call me back, and they didn't. Still, I'm happy because they covered our inverter under warranty as it was failing a little bit. They got a guy out here to diagnose then fix it. He just came out today and replaced the inverter. I would recommend SunPower. They're a good quality company.

We chose to go solar because it was a good financial, environmental and sustainable thing to do. Fortunately SunPower was our vendor of choice. Everything promised was fulfilled. We are pleased with our choice and the SunPower system. From our first meeting with the SunPower representative through to the installation of the system things proceeded without a hitch.

My family and I decided to add a solar system to our home when we started to see an increase in our cost in power. The Sunpower product seemed to be the only logical choice due to the lack of roof area we have and the number of trees over our house. The crew that did the install was very efficient and they said a lot of that had to do with the way the system is engineered. The system is a complete system designed by SunPower and that really made me excited as a consumer, as I would see manufacturers pointing fingers if something went wrong. We are looking forward to many years of power production from our Sunpower Solar system.

I wanted to pre-purchase most of my electricity for the next 20+ years. Given the history of rate increases, this made economic sense to us; especially when factoring in the tax credit. It's an added bonus that this is a good thing for our environment, but largely this was an economic decision.

Solar penciled out for me as far as cost was concerned. I had problems at the time with the installer, Slingshot Power and Solar, which was listed as an Elite installer. When I contacted SunPower, they immediately took care of everything by bringing in a new installer who fixed everything. This convinced me that SunPower is the only way to go and I have recommended SunPower to friends and neighbors, which resulted in two new installations with SunPower Panels. My system is working perfectly now and I continue to highly recommend SunPower to anyone who is interested in Solar. Thank you, keep up the good work.

To change to heat pumps from gas furnaces. Big home with high electrical usage. System works perfectly. Very pleased with SunPower. We had one problem with a transformer. SunPower identified the problem, fixed it within 2 hours! We highly recommend SunPower. We have the panels cleaned twice a year.

My bill continues to rise by a 1,000. Each year for the past two years on my true-up and I am making sure we conserve. Contact SunPower for answers and they don’t seem to be to concerned. My system was not working right for a period of time so I was unable to monitor. They help me reset the system, which was the highlight of working with SunPower. They mentioned that they would look into it and I still have not received any feedback from issue. Will see how the next true-up goes.

We decided to install solar in 2005 and 2011. We had 12 "old" lower power modules installed on our garage which we replaced with 10 SP335s. We chose SunPower to replace our old modules the module warranty, reliability, and to match the 2017 SunPower system we installed on our house. I attached a photo of 4 of the 10 modules now installed on the garage. We look forward to 25 happy maintenance free solar energy! (PS As a company, A1 Sun, Inc. is a staunch SunPower promoter!)

I recently purchased a house and going solar seemed like a good idea. I know somebody who was working out of the SunPower San Jose office. I got into the friends and family program. I’m happy I decided to go solar, but not really happy with what I've been experiencing with SunPower. There have been frequent problems with the system. I've had to have service technicians come out about six times in the three years that I've had the system. They haven’t given me all the details as to what’s going on. They replaced the panels about six months ago and they’ve had to replace the inverter twice.

I decided to go solar due to my high energy bills! I chose to go with the Arise difference and thankful I did. They did an excellent job and was kept informed every step of the way, from beginning to end!

We decided to go solar because we were tired of PG&E raising the rates on us. We went solar to save money and become more independent with our energy. SunPower continues to deliver and we’ve saved a ton of money by going solar.

SunPower was the best choice for us since we wanted the panels to produce the most amount of energy given the space on our roof. This has allowed us to bring our PG&G bill down to zero! The buying experience was pleasant and they have very helpful customer service support. Have recommended it to my neighbors and now they are planning to buy SunPower as well.

Jobs was clean and done by employees of the company which was great. It was great working with Steve ** from SunPower Direct. Very professional from start to finish. I requested some of the components be installed in the interior of my garage and they took the extra time to do so! It is so great to say goodbye to PG & E. The installation was very well done and Steve has even followed up several times to assure I am a happy customer. A true professional.

I wanted to try to be green so I looked into solar energy systems. I went with SunPower and I'm 100% satisfied with my decision. The sales rep was very helpful. He calculated the number of panels that I needed. However, the installers that they hired had a few issues. They told me that one of the sockets was installed, but they did not install it. It was just an empty socket there which was bad. They also broke a few tiles. Other than that, the system has been stable. SunPower is an awesome and reliable company.

I went solar in 2014 to save money. I went through Amergy solar who sold me SunPower's equipment. Audrey my salesperson completely lied to me. I was told different savings in person from what the contract stated. I was also told that if I had any animal problems with nesting under panels you guys would come out and trim trees and install guards around panels. I now have that problem and SunPower is telling me that's on me now. I have had a leak problem on roof since after installation that I have complained about and ended up paying out of pocket for repairs.

I work at a University and we were using SunPower's commercial services. They seemed trustworthy. When I was looking at solar, there were issues like tree shading and availability of power conduits and SunPower was able to come up with a solution better than the other companies. I'm 100% satisfied going solar but there are things that could have been done better. The process of negotiating the rate was kinda like buying a used car. There was like a lot more negotiation than I thought was necessary. I thought it was just kind of a fixed price thing, but it seemed like it was more like a negotiation with the salesperson saying he had to call his boss.

This is the second time I have had to have service with our 36 panel system. Local installer is required to get SunPower's approval prior to working on system. Customer must initiate call and get case number. SunPower's Customer service is located in the Philippines. Expect to wait on hold multiple times while getting Level 1 assistance (30+ minutes). No way to avoid Level 1 even with case number. Only then are you transferred to tech support (in spite of choosing that choice originally on their automated system). Then tech support will issue a case number only to be told that their data group must research to see what the problem is.

I'm very satisfied going solar, and my experience with SunPower has been very good. With SunPower, I liked the idea of leasing the solar panels versus owning them, the payback, and their reputation. Enrolling with them was straightforward and quick, except they subcontracted out the installation, which was okay but not great. We've been live for three years, and our primary benefit is the reduced cost.

To save money and to help the environment. I have a recording studio with 3 AC units and a house with 1. Getting the solar helps me offset the month to month cost of the electricity. My overall experience was great. Very easy to work with and things turned out superb.

I have been very satisfied with my solar. I have no bill or the roll over at the end of the year. Solar saves me money. I would recommend solar to all my family and friends. I am considering installing solar at my office building.

I’ve had SunPower for five years now and I would highly recommend the company. My experience has been very good. The system still generates solar power and I’ve powered about 85% of my needs. It works well and I’m very happy with it. The process has been very easy as well. I've had minimal interactions with their representatives but when my monitoring goes down, I like to unplug and plug it back in. And whenever I've had interactions with the representatives, I have been happy with them. They've been very responsive.

When I bought my home in 2016, it came with a SunPower system installed. For the first two years, everything worked beautifully. The SunPower app makes it really easy to see how much energy you are collecting! My electric bills for this home are 1/3 of what they were for the small condo I lived in previously. Amazing! That was until the panels failed. After several weeks of going between SunPower and their repair partner and two failed attempts to fix my original system, SunPower authorized a full warranty replacement. I could not be happier with the end result. The new system is once again collecting significant amounts of solar energy. My electric bills are going back down and aligning to where they were before the failure! I definitely recommend SunPower as a company that stands behind their product.

Initially went solar to save on money and take advantage of the expiring tax incentives. Sunpower has been pretty good, though I will say I was a little upset that monitoring wasn’t included because I bought my panels outright. During the sunniest month of the year my inverter took a dive and I didn’t realize it had been malfunctioning for weeks until I got my bill, which was 10x higher than normal. It would have been great if the SunPower system could have sent an email alerting me to something going wrong.

Our solar system was installed approximately 5 years ago. It has performed satisfactorily --except for communication with the converter. Technicians had repaired that several times --and their work finally had been successful until one month ago, early October. Since then I called Sunpower, November 5, was told they contacted Sunpower maintenance November 8 (that took 3 days!), then told that I should expect a call from maintenance in 7-10 more business days, at which time I expect we can arrange a service appointment.

I have an issue with random errors on the system, particularly when it's hot outside. Called customer service 6 or so times over 2 week period, left detailed voicemail. Never received a callback. My installer said because I fully paid for the system I was low priority. This is the second home I put a SunPower system on. Very poor customer service.

Getting a solar energy service seemed like a good thing to do. It would lower my PG&E cost so I enrolled with SunPower and I was extremely satisfied with my decision. SunPower sent the contract out and enrolling with them was way easier to do that than buying a car or buying a house. The experience was really good. Their customer service has been outstanding. They usually call back really quickly. I would highly recommend them. In fact, I did. My parents got it and my uncle is gonna be looking into it too.

We have had our system running into it's 3rd year. The first 2 years was ok, but then when one of the inverters broke down it's when cracks started to show with SunPower solar. It took a looong time for them to get back to us after reporting it with them and for the contractor to get back to us, 3 weeks for be exact. Right into the hot months of the CA heat. Needless to say our Edison bill went through the roof with little end in sight. Took a LOT of calling and nagging for them to finally set up an appointment which would take another 3 weeks of a system that was in limbo.

I called Westhaven Solar who came out to hook their computer up to the PV5S monitor box. They spent 2 hours restarting the system and calling into SunPower for advice. They never were able to access the equipment and had to leave as they could not tell which micro-inverters had a problem. About 2 months later, yup 2 months they called and said 2 micro-inverters were out and they had to get permission from SunPower to get them replaced.

We’ve had our SunPower system for a little bit over a year now and we are super pleased with it! We had recently bought a new house which had air conditioning, a hot tub and a pool. Though we were super excited about all these new features, we also were very aware that we would be using a lot more energy and it would increase our PG&E bills. Having solar made our summer much more enjoyable because we could relax and enjoy! Thanks Sun Power!

SunPower was one of the companies that was highly recommended. We liked the amount of money that it could save over time. Because of the size of the house my energy bills were pretty high. It seemed to be good in the beginning, but at this point, it doesn’t seem to. It’s like you’ve reaped the benefits in the beginning and now it’s all just kind of the way it is. It's just as expensive as it was before.

I am the happiest PV owner in Hawaii!!! Not only my system makes more energy than any other conventional system out there, but it looks beautiful and it has an unrivaled warranty! To top it off, your local RSM is an amazing representative for your company. Always available, always helpful, always SunPower. After my experience with your company, I wouldn’t chose any other PV company in the world! Aloha SunPower!!

PGE bill was extremely expensive. Called and spoke with the local SunPower dealer (Sun Solar) in Bakersfield. They had a sales representative come out to my house and educated me about solar. The sales representative was very professional and very informative. After researching all the products on the market it was an easy decision to go solar with the best manufacturer installed by the best solar company (Sun Solar). That decision has been by far the best choice I have made for my house. I continue to save around $1500 a year because of this. Great job to the Sun Solar Crew.

I thought getting solar energy services was the right thing to do. It was for environmental reasons and ultimately, in the long term, it could save money. We’ve had some bumps along the way, but now, I’m satisfied. Enrolling with them was straightforward. It was a complex process just because of permits and state regs, but they did everything and just told me the paper I have to sign. So, it was a smooth process. My interaction with the customer service team was positive, even during the appointment.

Aloha, living in Hawai'i. I'm so very happy to have SunPower solar panels on my roof. With the amount of sun that we have here SunPower solar panels have enabled me to save a tremendous amount of money!!! I've been telling all my friends about it!!! The product and their customer service is 5 star!!! Thank you so much for such a great product and its contribution to our helping save our environment!!! ⭐️⭐️⭐️⭐️⭐️

I contracted with SunPower because a trusted family member worked for the company and sold me on the merits of the company and their panels. For the past nearly 3 years SunPower has consistently UNDER DELIVERED. In 2018 we’ve had over 3 months with no solar power due to a faulty inverter. Absolutely NO communication from the company. Email goes unresponded to. Phone calls all elicit the same response from a foreign accented person stating it's being investigated. The local electric company that installed the panels has bankrupted and the company assigned to our account doesn’t return calls. SunPower has been 100% unresponsive. I absolutely cannot recommend SunPower. We are now seeking legal remedy!

Nightmare. First we signed the lease agreement in November 2017. Told we would be up and running in January 2018. We got the system turned on July 23, 2018. Then 1 inverter died Sept 23 and now another is not working. Titan stopped out and couldn't fix it. SunPower will get 'back' to us. They didn't even know we were down. I had to call them. I would rather just pay the high bills and have to deal with them.

We went solar to save money! Our experience was great. JP Electric & Solar helped educate us and installation was done in a day and looks great! Our bill is now only a dollar each month! We highly recommend our SunPower installer JP Electric & Solar!

Most of the places in California have a lot of sun and if you own property, you should use solar. I found a number of providers and price-wise, SunPower was the most reasonable. We've had them for two years and a half now and for the moment, we are pleased with the installation. We are even using SunPower to charge our vehicles. They also did a great job getting me enrolled. Everything went fine and in the couple of times that I've had to contact customer service, they've immediately corrected the problems that we brought up. I’m very satisfied with my decision to go solar.

We purchased our very expensive 27 panel system in 2015 from an installer in Campbell, CA. We were happy after doing massive amounts of research to choose Sunpower. Yikes, where are we now? Depressed. Losing money every day. Installer won't answer the phone, customer service doesn't have a direct phone number & we are NOWHERE. Buyer beware, Sunpower does not stand behind their warranty. I've already alerted "customer escalation" that my installation company is AWOL, so what's the next step, is it really that hard for a site visit? I cannot in good faith recommend to anyone to buy the Sunpower panel - it is clear that there IS a flaw with the panel. AND a flaw with the system of customer service & direct communication to honor the warranty for consumers.

I decided I wanted solar and did my research and found that I wanted SunPower solar. I called, they came out to my new house that was 4 times as big and 4 states away from my previous home. They decided 30 panels would cover my electrical needs, I bit off because they are the experts. My lease came out to $2400 a year, after 1 year though I get a bill from electric company saying I owe them $1000 more. Now my problem is I called SunPower to discuss this, I told them, "Hey I understand it's not exact science on how to determine how many panels I should need, so owing a little is fine but you guys undersold me by 30%. That's a pretty big margin." My response was my system size was determined by my past usage. I said, "You never ask me for past electric Bills because it was 4 states over and my house was 4 times smaller."

After I took an electric car, I started looking into getting solar energy services and so far, I’m satisfied with my decision to do it. At that time, I felt that SunPower is such a good deal. The enrollment went smoothly and once it was agreed upon, it went fast. The installation took a few hours and was good too. They came in the morning and it was done by the afternoon. I’ve had the system for six years now and I’m happy. It’s working fine for me. If you want good solar, come to SunPower.

Our initial experience with SunPower and their contractors was positive. We were encouraged by the transferability of the lease should we sell our home. When that time came it proved to be exasperating for us, our agent and the buyer. To add to the difficulty in executing the transfer, SunPower deducted an additional month's payment despite collecting two months lease payments at close of escrow. When this was brought to their attention they assured us that they would promptly refund the additional payment. Now, nearly 2 months post closing, nothing has been received. Despite repetitive assurances of prompt refund nothing. They are quick to take your money, and it’s pulling eye teeth to get them to correct their error. Buyer beware.

System here in Az puts out more power than expected. Only wish I could increase the output with few more panels. The installer who did work says I would need all new system, with when they built it they would have had insight to be able to increase system as things change.

I try to support renewable energy in any way that I can and my area was doing a tax rebate offer on solar panels. It was a good offer and SunPower was the only company in the area that was set up and ready to go. To get the panels up, it was very quick. We had to get the Historic District to allow them and SunPower was helpful in that regard as well as dealing with city council to get them allowed. It took a couple of months to get the panels up and I’m satisfied. Their customer service has always been responsive, timely and pleasant.

I decided to go solar to save money while also helping the environment. My SunPower system has done exactly that! Produces just like it should if not more. Sun Solar Energy Solutions that installed my system did a great job with the aesthetics and all the installers were very professional. I would recommend SunPower and Sun Solar to anyone.

We decided to have SunPower panels installed by Pacific Solar in Fresno, CA. We are very pleased with our decision to choose both SunPower and Pacific Solar. We choose SunPower because the fantastic warranty and the higher power output of any of the panel options we considered. We choose Pacific Solar because of their industry experience and expertise. Our Energy Consultant Leo was extremely knowledgeable and made us feel confident in our decision. Pacific Solar gave us an expected timeline of events and kept us up to date as our project moved forward. The installation crew from Pacific Solar was very professional and polite. They took the time to answer questions we had about the install.

I decided to put SunPower on the roof because of its reputation for quality. The Monitoring app is easy to use and the panels look great on my roof. I went with the all black panels and I could not be happier.

We got solar for the fact it would save us money. Due to hot weather, we can run our A/C and other electronics. It is satisfying to know, being in on a limited income, we don’t have to worry how much our electric bill would be. ESMAY are great people. They walked us through the process and were right on. The job they did was very professional, neat and clean. We are proud to say they are the best. They came highly recommended and we continue and recommend them.

We knew that solar was a smart investment, but had been sitting on the fence until we were introduced to SunPower solar panels. We are extremely assured in our decision as we know we have best product and warranties available. Everything was easy!!! Plus we had multiple financing options available to choose from!! We love our solar and our SunPower solar panels!

Our average monthly electric bills were sky high and we were looking for help. I spoke to other Solar companies without success. When I was approached by Chad with Sunsolar he explained everything and made the process simple to understand and the final installation was very clean and professionally installed. The monthly savings has been substantial. Thanks to the crew at Sunsolar for my SunPower solar system.

We decided to go solar in order to save money on our monthly utility bill. The solar system continues to perform beyond our exceptions on a daily basis. I would recommend to anyone thinking about solar to go with a SunPower system.

We love our system, I was in the solar industry for two years and was always impressed by the quality of product and services provided by SunPower. They do an awesome job at vetting their service providers, this ensures a quality product, price and installation.

We choose to go solar with The Solar Quote because of the savings they offered off our PG&E bill. The whole process was very simple and easy. I recommend anyone interested in solar for their home call The Solar Quote.

With increasing electric bills, adding solar to our home was a no-brainer. AIR SUN SOLAR offered the best long-term solution to our energy needs. Their team of courteous professionals designed and installed the perfect system on our home using SunPower equipment. We now have the freedom to live like we want without being concerned about our electric bills. Since the system was installed in 2012 we have not had to pay any electric bills. In the summer we keep our house at a comfortable 72 degrees with two air-conditioners and a pool. When in the garage I leave the door to the house open and enjoy working in an air conditioned garage. The system has performed flawlessly from day one while we get energy, fresh from the sun delivered daily.

I was on the care program which I no longer qualified for. Which would bring my utility bills to a average of $250 a month. So I looked into quality home services and decided to go Solar. I leased the system, the install looks great! I received PTO March 2018 and as of today I only have a $14.59 true-up bill.

Got solar to save money. Arizona Solar Concepts was a great company to do the install. Fast and friendly install. Looks great and I didn't have to do anything. I requested a custom install with inverter in the garage and they did it! Would highly recommend.

I went solar in order to save money. I’m an investment minded person, and because SunPower panels degrade the least amount of any panel, I feel very secure with my investment. The warranties also gave me peace of mind that if I have a problem I’m going to be taken care of.

Best product in the world and hands down the best warranty in the industry. No other solar manufacturers warranty even come close to SunPower's 25/25/25 "bumper to bumper warranty." My SunPower Dealer, Streamline Solar Power did an awesome job, great install from start to finish. Thank you SunPower and Streamline Solar!

Went solar and had SunPower by Sun Solar install my system. Overall 10 stars. Perfect company to do business with. Process was smooth and zero pressure sales. Install and approval from PGE was done within 45 days. System overproducing and zero true-up bills now for past two years.

I've already saved $660.00 my first year with my SunPower solar system. My lease payment and utility bill combined is around $60 a month LESS than my utility old bill without the solar!! It's maintenance free, looks awesome, great for the environment, and it's saving me hundreds of dollars. I'm super happy I went with SunPower.

We’ve been very happy with our SunPower solar system. It was designed to meet our electricity demands and it has exceeded our expectations. The installation looks great and the process with Ambrose Solar was amazing. The SunPower system gives us the ability to see what we produce and how much electricity we use which helps us manage our electricity consumption throughout the year. I highly recommend Ambrose Solar and SunPower if you are considering solar for your home. Ambrose Solar went above and beyond and we couldn’t be happier with our decision to go solar with Ambrose and SunPower.

The process with JP and SunPower was very easy and stress free. It's great having the comfort in knowing I have full coverage from my solar panels for my electricity needs and I also have peace of mind knowing I have the SunPower warranty behind them if anything does happen. Thank you JP and SunPower for the great experience!

We have had our SunPower system for only two years. In the past few months, we've noticed a significant decrease in our solar production. Apparently, one of our micro-converters has already malfunctioned. Numerous emails have been sent over the past month to resolve the issue. We've received zero response from SunPower; not even acknowledgment that our complaint has been received. Various executives such as Jo ** and Ken ** have even been copied on our emails to no avail. Severely disappointed in the non-existent customer service from a supposed 'highly reputable' company.

WARNING WARNING WARNING! I researched both the installer (Semper Solaris) as well as the manufacturer before purchasing my LESS THAN 2 YEAR OLD SYSTEM. Semper Solaris (SS) told me I could call them for any problems. In July of this year I thought my production was down and asked to look into it and never heard back. On Oct 8, I noted my production was down ABOUT 40%! Again contacted SS asking for them to look into it. No response. On Oct 12 I tried a third time and this time SS copied me on emails they sent that day to SUNPOWER (SP) about my problem. AND I sent 3 separate emails to SP MYSELF - one to customer support, one to technical support and one to Jocelyn ** based on info Semper Solaris provided. NOT ONE of those emails was ever acknowledged!

The system worked as advertised for the first 4 years, but then we had a couple of months of lower than expected production from the 18 solar panels, and it took over three weeks for a technician to arrive, and troubleshoot the problem. He was only interested in checking the monitoring system, and could not figure out why the system was underperforming. Customers need to understand what happens when their equipment needs support and maintenance. The customer service number always seems to have unusually high call volume. It took 10 business days for a scheduler to contact me about scheduling a site visit. It took another week to get someone to show up. Then the technician could only troubleshoot the monitoring system, and ignored the original issue of higher than expected electric bills.

My electricity bills kept going up so I looked into solar energy services and I've done it twice. I got SunPower through a company called Baker Electric, which is also an installer for them. SunPower was a good option at the time and so I had them on my old house 6 years ago. Enrolling with them was extremely easy and having solar energy services has been great. So far, it is a very seamless effort. I got a smaller unit than I should've made, but it was my fault. Overall, SunPower is a good way to go.

I bought a home with a standard efficiency panel and soon thereafter I replaced it with a SunPower system. I was able to reduce the roof footprint while at the same time increase the amount of power on my roof. I now have less panels but make more energy every day. So glad I had a chance to upgrade to a SunPower system!!!

I had excellent service with this company. Got multiple bids but went with Sunpower. I have been very satisfied with my choices and I would refer this company to all my family and friends. Thank you, Sunpower. I like my system and the money it has saved me.

I had a great overall experience with SunPower starting with the rep who came to my home and explained all of the information to us regarding our panels and how they would work. I’ve been very pleased with my power production and the initial installation was effortless and done within a few hours! I would highly recommend to family and friends.

My SunPower experience was exemplary in all facets, from sales through installation and follow up. The production from my 360 w ac panels has exceeded my expectations. Only regret is I didn’t buy more initially, but resource restriction prevented me from doing so. Thank you SunPower.

The solar product itself is awesome and operating better than I expected. The app is still a little confusing to me. I understand what I am producing but I don't seem to get an accurate reading of what I am actually using out what is being produced. The particular company that did the install was not the greatest with their attentiveness to detail and keeping me informed of the process. The sales person was excellent and did his best to go above and beyond my needs but it seemed that his company was not supporting him and me. Overall, I am extremely pleased with the product and will definitely recommend this to others (but not recommend the particular installer I used.)

We I installed 14 kW of SunPower 350 black modules on our new home. They look awesome and are working really well. It’s great to see on the monitoring how early they wake up and start working and how late they continue to work. We installed the system in May and so far we are 120% solar. Hoping for Net zero, but since it’s new construction we had to guess on the system size. So far so good... Thank you True South Solar here in Ashland, Oregon for the perfect installation experience and SunPower were such a good looking and efficient system! I may be biased, but I highly recommend both of them!!

I had an outstanding experience with SunPower by Positive Energy Solar and SunPower Equipment. A+ for everything. Service and equipment are top notch. Everything went smoothly and we are producing more energy than we originally hoped for.

My whole grid failed. The installer has not been able to give me any updates on if and when it will be fixed. Also, I had no idea that it had failed till I got several months of high utility bills. Disappointed.

When you are looking for the leader in solar technology SunPower is the company. Clearly, they have the best warranty, most durable panels and quality installers like Photon Brothers. If you want peace of mind and reliability, use SunPower to power your home.

I love my solar panels!! At the end of my first year, my electric bill was $63 for the entire year. Before solar, I paid $225/month on average. My warranty is for 25 years on the panels and inverters. My solar panels were installed by SunPower by Stellar Solar in San Diego, and I couldn't be happier.

Can't go wrong when it's the best. $9000 investment has saved me $1000 per year and only getting better with the rise of energy cost. If my memory is correct, SunPower is the only company with a real 25 year warranty.

Amazing price, service and product. Literally every aspect of my system has been better than perfect. The system produces more power than expected and promised. The service has been 11/10 stars. And the price made me extremely happy when my energy consultant showed me.

Couldn't be happier with the decision to put SunPower on my home. My dealer was SunPower by Sun Solar. They really did a great job. Best looking solar in my neighborhood. The installers were clean and polite. I just received my monthly electrical "true-up" bill. I owe PG&E $9.88 for the first 3 months! So amazing! My neighbors had different a solar company (SolarCity/Tesla) installed the year prior and they still get a big Electric bill.

Extremely satisfied customer - We have been able to enjoy the comfort of our home so much more with our system. At the peak of summer, we’re able to keep our home between 72-74 without worry of an outrageous PG&E bill!

From the moment we started our lease with SunPower, we have been very pleased with their service, their transparency, their reporting and their website. We have no complaints at all and I would highly recommend them to anyone who wants solar power.

When I came to purchasing a solar PV system for house I took my time and conducted some very thorough research before choosing SunPower. In the 2 1/2 years it took to reach this decision I learned a lot about how solar PV systems work and what the likely pitfalls are to purchasing a system. In the end it came down to the length and efficacy warranty along with the integration utilization of SunPower panels, inverters, mounting and monitoring systems. I enjoyed the sales/installation experience we had with our SunPower Elite Dealer, Solar Forward of Santa Monica CA. headed up by Andrew ** who never balked at answering any of my questions no matter how novice they were. I would happily recommend SunPower to anyone interested in getting the best Solar PV solution for their investment.

I have had my solar panels from SunPower for 8 years. They have worked flawlessly since. I never think about it. And my bills are less than 1/10 of what they used to be! Best thing I ever did for my house!

Our sales rep was very knowledgeable and worked to make sure we would get the most coverage for our difficult two-story, cut-up roof. He didn’t pressure us but gave us the information so that we could decide whether or not we wanted solar. We were not familiar with the ins and outs of solar so this was all new to us. We’ve had the panels for one year now and our true up bill was almost $0 and we got our annual report being on a lease and our system overperformed the expectations by almost 1,000 kWh! And we haven’t even had them cleaned yet!! We were very pleased!

Energy Concepts in Fresno Ca built a big system to meet our family’s needs. Our roof is small, making Sunpower the only reasonable answer to eliminating our electric bill. Our system is crushing our bill and we even got to turn down the AC a few more degrees to deal with our valley heat. SunPower is simply the best product with an unbeatable warranty.

Sun Power provided an agreeable remedy. The company was aware of a known issue with their product. They replaced faulty panels and related modules, they compensated me for the time that my system was off-line and not producing due to the system failure.

Good experience with SunPower products. They produced the needed power for my 1930’s home. Other products had lower output and did not work to meet my families' needs. I leased my system for a fixed monthly payment with zero money down. When it came time to sell the house the lease transferred without any problems.

We just had our 2nd anniversary of the system install and our system is covering all of our bill. Sunpower is the best and it is doing what we wanted. I love getting sce bills that show credits vs cost.

I have been trying to get my monitoring unit repaired for approx. 3 months. I have spent over 9 hours on the phone with the headquarters for SunPower and I don't really remember how many different people that said they would take care of it. Finally about August 25th a company called 15 Lightyears came over and checked it along with the Philliapin headquarters, ordered a card that came in around Sept 15th which was dropped off in my mailbox by them after they called and said they were not an authorized repair.

SunPower installed my solar panels through a dealer named Greenstreet in 2016. The panels already failed once in 2017 which caused me to lose on production for about 3 months, because it took the contractor that long to respond to my complaints. The worst part of this transaction is that the contractor failed to finalize the electrical inspection which caused me to miss on an additional property tax rebate. Now I still have a failed inspection on my property, and the contractor is no longer working with Sunpower. Now I have no idea on who will actually get the final electrical inspection done, and in the meantime my property is under a department of buildings violation. Customers should not have to deal with this type of negligence.

I had one of my 18 micro inverters not reporting. The panel and microinverter were still working, just not reporting back to my app. I called my local dealer, they analyzed the issue, started a work order with SunPower. It took a few weeks and ALL 18 INVERTERS have been replaced. SunPower went over and beyond.

Very professional company. I was educated on the value of a high-quality solar panel and the difference in warranties. I feel very secure that one company (SunPower) manufactures all the components and they have been in business 33 years. I have seen how many of the other companies have gone out of business.

Our system went down more than 2 weeks ago. We called their customer service line and it’s either in India or the Philippines. The person on the line told us it would take 8-10 days before they could relay the message to the US service center. We have since called back every day and we get passed off to a supervisor or a “specialist“ who promises that we will get someone to call us for service. They say anything to get you off the phone. We are losing peak day for solar. This is unacceptable!

My solar system is suddenly reporting only intermittently and according to the report energy produced went from 815.44 kWh last year to 121.28 kWh this year in one month. I contacted SunPower and when it came time to send someone out to investigate and make it right they go silent and the dealer I contacted wants $400. There go all my savings and more since the system is only a year old. Tried to email SunPower and cannot located any email address to send the information. This is my last resort.

We did a lot of research and got several bids before we purchased our Sunpower system in 2011. We were able to quickly decide on Sunpower because the Asian solar companies were unstable, and failing frequently, and Sunpower was American and had been in business for many years and by almost every measurement, produced a superior product. Once we decided on Sunpower, we got estimates from two Sunpower installers and one other, and decided between the two Sunpower installers it was a tossup, and so flipped a coin.

We used a local company, Sunlight Solar and it was them who directed us to Sunpower Solar Panels. Our system went on line in March or April of 2009 and has preformed as well as expected ever since. We were spending on average $234.00 per month over the 3 previous years and now 8 to 9 months a year we pay the minimum amount of $19.25 a month just for being hooked to the grid. To us it has been a very worthwhile endeavor.

I am very pleased with my Sunpower Solar System! Having the system has allowed me to save money for travel and activities, which makes my entire family happy! Highly recommend Sunpower to others.

We could not be more satisfied with our high quality solar panels. We have not had one issue with them. The process from signing in to up and running was so painless. My next car will be an all electric one so I can continue taking advantage of our system.

Proud to go green. Ecstatic for my new system!! Thank you SunPower for showing me the light! More than happy to make the change in a positive direction with the most professional and helpful business in the industry!

Great company. Use high grade solar panels. helped get us online with electric company. (Electric co seemed a bit hard nosed to get started) 7yrs old, 1 high bill. They took time made sure electric bill was not solar problem.

Updated on 04/30/2024: Beware of Sunpower reneging on their warranties. We purchased a Sunpower system that was installed in the fall of 2016. We chose Sunpower because of their apparently superior warranties and the length of time they have been in business. Included in our contract was a 25 Year Limited Product and Power Warranty. The Power Warranty was for minimum 95% in the first 5 years, declining by no more than 0.4% per year for the following 20 years, so the power output in the final 25th year will be at least 87%. During the 7 years that our system has been operating, it has failed to make these power numbers for 4 of the 7 years. This was due to microinverters failing and installation issues. SunPower did make the necessary repairs. When we contacted Sunpower in 2021 for compensation for the low power production, we were told that we did not have a Power Warranty.

Our system was installed in 2009. At the time we received papers stating we had a 25 year warranty. It was not possible to reach SunPower by phone, sometimes I couldn’t even get to voice mail and when I did, no one ever called me back. I tried sending an email, that didn’t work either. I finally found a company, on my own, who said they did Sunpower warranty work, but I had to pay a $250 “roll fee”. I didn’t mind, as I thought everything else would be covered and considering the age of my system, it would be good to have a professional look it all over after so many years.

We have had our solar panels since fall 2010, and have had no problems with them at all. Our electric bill is at the base rate (about $16) from April, when we start making as much power as we use, through December, when we use up the accumulated KWH credits. True, we make no power when the panels are covered with snow, but that is made up for by the fact that we have to do little maintenance on a regular basis. This summer, for the first time, I did have to treat the roof under the panels because moss was starting to grow. The treatment was easy and took about an hour. I'll probably need to do it yearly. It is fun knowing that we are catching free energy from the sun!

I love SunPower's industry leading solar panel power density. After 8 years, they are still producing more energy per square foot than competitor's new panels. I love SunPower's company health/stability. My installer The Solar Company went out of business, but SunPower is here to stay. I love SunPower's customer service. Their web and app monitoring service presents information well, is accessible, and updated without superfluous stylistic changes. I love the super-low maintenance needs of SunPower installation bundles. The panels and inverter are robust and trouble-free. There was a data-logger web interface piece of equipment that was unreliable, so they replaced it, then replaced it again with a new robust design that has also proven trouble-free, all without additional cost to me.

I was very happy with the quality of the Solar panels and especially the amount saved on my electrical bill each month, however in March of 2017 I sold my home and no longer Own the SunPower Solar System.

My system went down while I was out of town and was out for a full month and you NEVER looked, so do you monitor it? I say no and even if you did, you don't care to call or let us know. I had to fix it my self. I didn't even get a response from 2 phone calls to you. Your service sucks.

I have had my Solar Panel System for about 7 years. I lease the system and have a Performance Guarantee. My system has performed very well throughout the years, saving me thousands of dollars in electric bill expenses and I've made more money selling SRECs. Any time my system under-performs, SunPower makes me whole with the Performance Guarantee. It was a great investment for me, my family and the environment. I highly recommend Sunpower.

Solar energy service was a thing that came out during the Obama administration where they were getting tremendous kickbacks for solar power and this turned out to be an incredible deal so I jumped at it and I had no regrets about going solar. The enrollment process with SunPower was seamless. They tested and certified the system without me being here, which I thought was great. I never used to pay anything on my bill for the past couple of years other than the administration fee of $8 or so a month for the electrical company. But now, summer is not even over and I got a hundred dollars plus bill on my electricity. I hope somebody over there is not asleep in monitoring my panels and make sure I haven’t lost a panel because this is the second year in the row that I’ve paid a couple of months on my electrical bill and it’s over a $100.

We chose SunPower 360's for our home and since installed, have been thrilled with the results. It's great being able to see the reduction in our PG&E bills and have been seeing nearly 30% savings each month after going solar.

My panel states internal error. Have called repeatedly and get put on hold for 30 minutes or more until I give up. If I leave a message they never return call. Seems as if the company is out of business.

System work well for the first 5 years. It started to throw an error code. Called it in June 15, 2018. It took eight follow up calls to get someone out on July 27, 2018. Was told it need a new inverter. The service person was to order it. Five more follow up calls and the call center says it was not ordered. Had to get more information to them to place the order. There has been 4 more calls to follow up and was suppose to get an email today with a status update. That did not happen. Call center is in the Philippines and they say anything to get you off the phone.

We have rental properties and we acquired a couple of them totally unknowing that they were in a gas well. So, all of a sudden, we started getting royalties. I turned the money that we unexpectedly got into solar panels. At the community gathering of a breakfast club, Art spoke, and when I was ready I contacted him and SunPower was what he used. I like SunPower. So far, we're pleased with their product which has excellent quality and their service which is very good. It's very simple to get a hold of them if I have any issue. When there was a glitch at one point with the installation, Renovis, the company that did the installation, immediately took care of it. Then, when one of the three inverters failed, an upgrade was done and all three units were replaced. Since then, we've only had one incident. The equipment was repaired the equipment and it is still hanging on.

When I received my monthly report in July, I noticed there was about a week that showed no production. That was strange because in the past they have sent me an email when my system was not reporting. I wrote it off as some kind of glitch until I received my August report. About half of the month showed no production in clumps of days. I started trying to contact Sunpower and the company that has previously serviced my system under warranty, Sun Valley Solar Solutions. I left a voicemail for the local company which promised a return call in 24 hours.

A neighbor friend had SunPower work on their house and told us about them. The deal was that if we got SunPower's solar energy system, then he would get a kickback, so our going with SunPower was pushed a bit. We were thrilled with the solar energy system overall, although we weren’t exactly thrilled with the company. We got solar energy and that was what we wanted.

We were told that we were getting a "self-sustaining system" that would produce and store energy during the day for our home to use once the sun went down. Turns out they don't even make any type of storage cell for the system we have!!! So, our panels create a certain amount of energy and if our home doesn't use that energy during the day (time of production) it is sent to the grid and we then have to pay to get it back. So unless the sun is shining you are paying for electricity just like you normally would be. If you are even considering getting panels through this company make sure that you stress the importance of a storage battery so you avoid overpaying. Now I'm in a 20 year contract paying $100+ a month on top of whatever my electric bill is for powering my home through the night. Absolutely horrible!

SunPower install a 28 panel system at our home, and we absolutely love it. The past two years we have been able to say goodbye to our electric bill. The installation was seamless from permitting to having the utility turn the system on. The system has produced more power than we expected. We would highly recommend SunPower to our family and friends.

This is my second Sunpower Solar system. The benefit of this one is the Sunpower Equinox solar system with built in inverters. Sunpower takes great care of their customers. Our bills have gone way down and the savings are huge!

Following multiple failures of our inverter it was replaced and the new one functioned properly for approximately 1 month. It then shut down in the middle of the day with an error message "Elect. fault detected." After multiple phone calls to the company that installed the system (Semper Solaris) and to Sunpower the system still doesn't function properly and now 2 weeks later after having been assured multiple times by Sunpower that I would be scheduled for repair nothing has happened. So I have a $34,000 system sitting on my roof that is nonfunctional and only 2 years old.

We purchased a home 5 months ago with an existing solar lease, against my better judgement we assumed 18 years of a 20 year lease. I figured we would at least benefit from the energy produced. I've made a dozen calls with 30 minutes hold times trying to reach this company. Today was the final straw. Edison informed me there is no signal coming from this address, we've received no credit for solar energy in 5 months. We can't get anyone to come out here. Technical support said someone will continue me within 5 business days. I've never received a call back even after leaving my number on a recorded message. I can't get a straight answer from anyone about how much energy we produce, how much we use, or how much goes to the power company. I am so frustrated. I'm going to search for a contract attorney, there must be a way to get out of this lease.

My system has worked out well, The installation was excellent, we have had one problem with modem communication and fixed it. But my billing has been a nightmare for 1 1/2 years now. I have had the system for almost 8 years and just in the last 1.5 years have all of the nightmare billing issues risen. Who would be able to settle these... I have made all of my payments on time, in some case overpaid by accident through my bank's autopay... Who?

I'm an engineer and I've always been passionate about ecology. There was an Eco Fair given at the church and I heard about SunPower there. There were two things that sold me on SunPower originally. One reason was that they're American made and the second was that they had the highest efficiency at the time. Enrolling with SunPower was difficult and this had to do with SRECs. The state of New Jersey and some other states have a program where you can get a $100, $200 or whatever the going rate is, when you generate a megawatt of power. It's almost traded on the stock market with SRECs and they were worth $600 originally. The contractor wanted me to do this through them so that they would make a profit, and it was difficult to get them out of the program. But this was really an issue with the SunPower approved installer rather than SunPower itself.

I had SunPower install 22 new panels, which replaced 28 old panels that were not working and deemed a fire hazard. I chose SunPower due to the best production and best warranty in the industry. They have a 25 year warranty that covers everything! The installation was seamless and the crew was very professional! Thank you SunPower!

So when I purchased the system, Seabright Solar stated I would receive a check from Edison for over production, well their salesman wasn't too bright and under quoted the amount of panels needed, now I pay an additional $1000yr to Edison, and Sunpower equipment is junk as the inverter went out, and now I'm still responsible paying the monthly lease payment of $146? These two companies are a joke and if I could do it over again I would not do business with either one. Their solution was, "We can put up additional panels with another inverter" so now I would have two separate systems on my roof? So in the future I can have two lease payments, with faulty equipment still having to pay leases with no production? Thanks?

I've leased my panels and ever since the installation I've gotten error codes. Techs have been to my home twice that I know of and still have the error code. Calling the company and not receiving callbacks. My electric bill was $469 after install. NEVER has it been so high. Highly dissatisfied with them. Call Quentin **. You have his number.

I bought my house when the previous house owner sign for the contract which that surprised me making a 70-year old woman signed 20-year contract and then they forced me to keep the contract. Otherwise they will charge the old lady for the whole system and I thought then is fine I could use it but now I'm paying 130 for panels and 180 in summer time for electricity which they are very unprofessional. They should check my use of electricity then to design another system which fits my house. And now I want to cancel the contract because they didn't keep their promises as when they offered and now they just sending me to different departments and make me wait and no result. People please make sure what you signing!! And now I just have to send the contract to my lawyer to review it.

Five years ago Freedom Solar of Austin bid, built, and supported my solar system. The Installed SUNPOWER solar panels and inverters. 24 panels and two inverters. Most advanced at the time. I have monitored and the production has been close to the forecasted result. I got an utility rebate and Tax Credit reducing gross cost. My payback got pushed out by a hail storm that took my array away for three months, For roof replacement. I have had three service calls for failed electronics. Freedom was prompt and always professional.

As we searched for a renewal energy solution to our ever increasing electrical bills, SunPower came very highly recommended. We worked with professionals who helped us size a system with 35 panels and they guided us through permitting and installation and we went live in December of 2012. Now, nearly 6 years later, we have enjoyed trouble free solar energy to the point where we only pay our connection fee and taxes each month. I know we made the correct decision.

We currently have SunPower panels on our roof and we're leasing the panels. The enrollment process with SunPower was very simple, and we've recommended them to other customers.

Photon Brothers installed my SunPower solar system and a I couldn’t be more pleased. Great local company installing the best panels in the world by a US Company! I would recommend both Photon Brothers and SunPower to anyone and everyone.

We’ve had the worst experience with this company. Our Solar was installed about 3 months ago and has not worked since. Our panels has said error on it since day one. We have called several times and the customer service is horrible. They say, "The manager will give you a callback" and needless to say we’re still waiting for a response. They sent us a bill expecting us to pay for something that doesn’t work. We’re very disappointed. Our electric bill is also very high due to their error. I would never recommend SunPower to anyone because they don’t stand up to what they say they offer.

In the summertime, my electric bill with Edison was 400 bucks a month. I'll be 80 years old in March and I'm on fixed income. I can't afford to pay for electricity. I looked for a solar company and SunPower seemed as good as any. Setting up the service with SunPower was good. One crew came out and put up the mounts on Saturday. Then, others came out the following Monday and put up all the panels and inverter.

Updated on 10/24/2022: I have this system already 5 years and during these years I cannot count how many times this system broke. It's not generating energy. I got it to lower my electricity bill but I'm paying double. I'm paying dwp and solar lease. Before I was paying only my electricity bill. Now this too. Don't buy ever Sunpower. They have the worst solar system and worst customer service. It took 7 months to fix the last malfunctioning. Now again. I have to wait probably year until they fix it. It cost arm and leg. Stay away from sunpower solar company.

We had our SunPower system turned on in March of 2016 and thought everything was going great. Once or twice we had a monitoring interruption that needed attention, but it was fairly easy to fix. In October of 2017 we had an arc failure that disrupted production and it took over a week before the installer first noticed it, and then SunPower noticed it (I was 9 months pregnant at the time and a little busy with my soon-to-be-arriving firstborn). It was almost a month before SunPower finally issued a work order to the installer to come out and fix the issue. We again had a failure part way into March 2018 that continued all through April before SunPower authorized the installer again to come and look at it, and then again we've been offline now since August with the same issue still plaguing the system.

My solar panels have been down twice. Once for 12 days and now has been down since July 11th. Won't tell me what is wrong... I get more answers and help from Titian who are the installers. Even when they were running it only ran at 70%... After several phone calls and no answers... We asked who to talk to about termination. Was given an email and wrote a 3 page letter given the go ahead to terminate and still won't give me the final papers. Titian is waiting to take them off. When I call SunPower always on hold for a good 45 minutes and can never get answers. When told manager will call they never do.

A solar energy system seemed right for us and it seemed that it would be better than paying our PG&E bill. Pacific Solar, a local solar energy company, told us about SunPower. We enrolled with SunPower a long time ago and they've been good. But I've had to call their customer service several times because our solar system wasn't communicating with the online app that I have and we've had a lot of problems with that. Whenever I called, which has happened a couple of times, they usually could give me no solution right at that moment, although the issues were eventually resolved over time. SunPower's service would improve and become better if they would be sensitive to their customers and be a little more communicative, besides the one report on how our system is doing. Nevertheless, I'm very satisfied with our decision to go solar because I enjoy and like it.

We selected solar panels and the power inverter from SunPower and so far the system has been working. It’s good.

The first year of my sun power panels was great even had a small return from power company. The last 8 months our panels have not been working. About 2 months later they send someone out and they said 1 power inverter was out and all of them would be replaced once they receive them. Another 2 months this go by and the electric bills and solar bills keep coming. Finally after multiple emails and calls with scripted response that included no real answers we were told that we would be on a payment suppression plan until repaired.

Electricity is so expensive. But for the first six years we've been with SunPower, we didn’t have a power bill at all. Now, they’ve increased rates though so we are seeing smaller ones trickle in. We have a larger home, two storeys with two AC units, so the AC runs quite a bit in the summer. We were experiencing about $700 a month in bills before but we haven't had to experience that anymore. I've been 100% satisfied. We also had an excellent experience when we went solar. We dealt with Baker Electric and they handled everything. All of their installers were very knowledgeable and friendly. And they did an extremely clean and fast installation job. We’ve recommended them several times. We even had an open house here where they could come and show people the system.

I like it when SunPower keeps in touch and maybe offers to come out for a reasonable fee to check the system and possibly advise about updates that might be beneficial for us. But we don’t hear from them frequently so we don’t know if there's anything additional that we might benefit from. They used to do it but they've flown in and out with their program of being in touch with the customers.

We have had a great experience with our SunPower system which was installed in 2011. It’s over produced the guaranteed production amount each of the seven years it's been on our roof and saved our family over $12,400 in this time. Super happy with our investment.

We went to a fair which had different vendors set up and we contacted this vendor who was out of Surprise, Arizona. And then he came by and he was selling SunPower. At that time, the power companies were pushing going solar and that was the best choice I’ve made in a long time. There was a very good set-up program back then where they supplemented it by 50%. So, my system cost around $50,000 and by the time it was all said and done, I paid a little over $10,000 out of pocket because the power company paid 24,000. And then, I was able to get 30% tax rebate so that gave me another 16,000 back.

I wanted to save on my utilities and FAFCO Solar put my panels in. I had a little issue last week where it was reading slow. I tried everything inside then I went outside. I reset the breaker and everything came in after that. That aside, I'm satisfied with my reports and everything that I'm getting with SunPower.

I have had my SunPower panels for about a year and a half now, got about the last three months now. They have been nonproductive. The worst part is SunPower will NEVER call you back, and if you call them expect to wait at least an hour, then. They will tell you whatever you want to hear to get you off the phone. I would NEVER recommend buying SunPower panels, I wish I would have leased then at least I could just stop paying... thanks for nothing SunPower!!!

The panels have never, ever delivered what SunPower promised when we started the lease. They are a monumental waste of money. Year after year, we pay more and more for our 12 month "relevant period". For the last two months the bill is nearly $1600 and we still have two months left of our relevant period. And we do not set our AC very low, either. Worst decision ever.

Have had system for several months now and has only worked for about a week. I live in Arizona where there is no shortage of sunshine and am paying utility co. the same amount as I did without solar and have to pay Sunpower for nothing. Techs have been out several times and usually the same day system goes back into fault. Customer service is really no help and very patronizing. I hope they are all proud of the junk they are putting on people's homes. I'M NOT!

Since the unit was installed 3 months ago it has been in error mode almost non stop. Numerous visits from repair co just to have it error code again shortly after they leave. We now have the biggest electric bill we have ever had because we are paying the electric co and the monthly lease payment to SunPower. Customer service is no help at all and I have searched so that I may contact the corporate office with no luck at all. At times my emails have gone unanswered as well. At this point sending out a repairman AGAIN. I just want it gone and do not know who to contact to make this happen. AND instead of withdrawing the monthly payment indicated on my bill they took out the maximum limit I set in the settings due to the increase in the bill through the years.

Really good ads poor service, less than 1 yr. 3 of 6 investors are bad, it's now 4 months. Many calls etc. still broke. Try to leave a message they don't get back with you. My guess they are doing bad financially, it just has the signs of a co. going under. Could be wrong?

Updated on 12/01/2018: Had been trying to contact the company regarding the problems with my solar system. No responds from anyone, kept on calling and take them for every and you have to keep calling them. They are the most dishonest company that I have every dealing with, including the people responding to this complains... I still waiting for the response from Miss Hillary, I had message her and yet no response from her. No one from the company ever call you as the said they will. Anyone know of a good lawyer That specialize on LEMON LAW, that we all can call on, please post it.

I had my SunPower Solar lease installed in July of 2015. Since then my solar system has stopped working 7 times. It has spent more than 10% of the time in a nonproducing state. This latest time has been the most frustrating. It seems like it is a battle to even get someone to come and look at the issue. When I do get a hold of someone via the phone after at least a 20-30 minute wait I am told I am a high priority and that my case will be elevated. What does that result in? Seemingly nothing.

I have called multiple times in the past few years and have always received a canned response. Once you FINALLY get through to someone willing to give you more than that and threaten to sue them, they will listen to you. My panels were out for 3 months, the summer months last year and it took more than 3 months for them to do ANYTHING. They finally sent out a reimbursement check, but it didn't cover all the tier two charges I had to pay for from Edison! My past five years and this is what my net energy has been with 24 panels!: 14.047, 13.732, 12,183, 5757, 8780!!! Yeah, you see the problem!!! Unbelievable!!!

Horrible company, never responds to help issues. Multiple problems in the 2 months we have had panels, also when they do work they do not produce enough power. The first month they produced about $30 worth of power, and I don't think it will be a whole lot better this month. It took over 8 months to install them from when the contract was signed, but I guess I wish they would have never installed them. Have a problem? Good luck getting them to help you, they do not answer questions from their help button on the website and if you call plan on being on hold for a long time. Paying APS more now that I have solar panels, don't quite understand how that works. I would not recommend them or Titan Solar who installed them to my worst enemy!!!

LA Solar Group advertised to me SunPower manufactured the best panels so I didn't mind to pay the premium to buy the best Equinox x22 system they have at the time, about 1.5 years ago. The system, especially the micro-inverter, could not stand the heat of California in Summer 2018. I contacted them and they blamed it's the glitch in the monitoring system but then they said they need to upgrade the firmware on micro-inverters remotely and it will take a month. I don't think it's the monitoring system glitch, looking at the SCE bill, the system is underperformed. My bill is sky-rocketed, not sure if Sunpower will be responsible for this?

It’s aggravating to have eighteen thousand dollars invested in solar panels that don’t work, but totally infuriating to deal with a company that doesn’t take ownership or responsibility for its product. Phone calls are met with scripted responses and supervisors are never available to speak with customers. Sadly, SunPower’s business practice appears to be: DISREGARD. DELAY. DENY. REPEAT. Our solar panels have been non-operational all summer, and even though the glitch was readily identified during a diagnostic service call, SunPower has taken no action to fix the problem. And their response to my inquiries? NOTHING. No phone call. No email. Nothing.

I leased a home solar system through SunPower. I decided to go with SunPower due to their “reputation” for excellent panels and their microinverters. A year and a half later my system production is over 35% less than it was when the system was installed. My solar electric breaker box has had a red malfunction indicator lit off for months. I have made numerous calls to SunPower. They have reset my system but my production has not increased. Poor customer service. DO NOT BUY SUNPOWER and do not support Semper Solaris until they stand by their products and promises.

Very happy with my SunPower AC panels. Once we cleared my HOA approvals, installation was quick and the system has been producing more than expected. Support from my local SunPower dealer has been great.

When I decided to get solar, I did my research and determined SunPower to have the best of the best solar panels and decided to go through Baker Electric to have them installed. I never thought to research SunPower's customer service. Had I researched that I would have gone with a different panel. In July of 2018 we noticed our production was low, we reached out to SunPower and on 3 different phone calls we were told 3 different things. We were told once that we would hear from someone reference the production decrease in 2-3 days. Then we were told it would be 8-10 days before our issue would be handled, but that I could help troubleshoot the system (from home) over the phone with them. I took off work early and went home to call them, only to be told that we could not troubleshoot over the phone.

We purchased a system for $32,000 including 30% tax credit. Had several bids and not happy with people I felt with. Read reviews but not well enough. SunPower was recommended to me and I contacted them. Bought the best system and panels they had with micro inverters though I heard they could fail in hot climates like Chico. Was assured SunPower had micro inverters that were flawless. Their bid was the highest of any I had obtained but felt comfortable with Alternative Energy Systems of Chico, Ca. System has showed little to no productions for the past 3-4 months.

Inverter went bad for the third time in six months. Sat on phone for an hour trying to get through. Two weeks for them to come out and look service it. I guess it's all about money. Worst customer service.

I have a 36 solar panel system installed by Semper Solaris with equipment and panels made by SunPower. My system degraded after one year service and eventually shut down one month later. I called and emailed SunPower many times but often I was ignored and the answers, if I got, was to wait several weeks but given no definite date. My system has been down almost 5 months and I still don't know when it can be restored. I am very disappointed and upset because I have never seen a public company can be so unresponsive and their customer service can be so poor. I wonder this company can ever last long in the marketplace, at least, I would not recommend anyone to purchase their system. The question is where we go from here, have some other company to fix the problem and forget about SunPower?

SunPower has about the WORST service and support. I had an inverter die on me. It took them over a month to send someone out to check and tell me it was a bad inverter. They ordered a new part and over a month later they received it. I've called into support asking to speak to a supervisor but they're magically always in a meeting or not in yet or SOMETHING! I've asked for SOMEONE to call me so I can get a schedule set up to install the inverter. They said it will be 24-48 hours but I'm not holding my breath as no one even called me to tell me the inverter had been delivered. Previously I had HALF of the panels go dark and they sent someone out and they said it was installed incorrectly! WHAT?

Poor service regarding warrantied item. Like others below we have a bad inverter on a two year old system, SunPower escalating our service ticket...yet still no scheduled date to replace. Very disappointed in their service after the sale.

We put a SunPower system on my roof in 2015. From the get go we have had nothing but problems with it. The SunPower's local rep... SETH ** acted like my friend and gave me a line of BULL that would choke a horse on how he was going to fix the problem! Well, as of this week, our system has smoked its 3rd inverter! And no sign or anything from SETH ** OF ROSEVILLE CALIFORNIA... the man's a liar and cheat. And in between all of this our system was down for 10 months due to waiting for this last inverter to be made they said... so they deferred the payments... didn't charge me a monthly fee. How generous of them.

On May 5, 2018, my solar panels we turned on. From that day forward to the present I have had continuous error codes showing on the inverter's display. I have to do a complete shutdown of the system, wait five minutes and turn the system back on. Sometimes this procedure will be successful or I have to do it all over again. I have called SunPower, several times and complained with no satisfaction on their part. No one ever returns my calls. They know what the issue is and choose to ignore it.

My solar monitoring service has not worked in almost a year. Installer (finally after a month of calls) came out to look at the monitoring device and could not fix it. SunPower has done nothing to help fix the issue. They have already been paid. Spent hours on hold on the phone. No calls back. Absolutely horrible customer service.

Our system has 17 panels out of 56 that are not working. This is because they have installed inferior micro inverters on their panels. They know about this but they are not doing anything about it and not supporting their installers by providing them with replacement inverters and paying their installers and paying fair market rate for replacing the inverters. Please let us know if you want to file a class action lawsuit with us.

My purchased Sunpower system was installed and running late December 2016. Like other customers I was told in my home by the sales rep the system will be designed to take care of my electricity needs based on my previous PGE bills and usage. AND anticipation of installing a hot tub... Well guess what?! Our first true Up was $899.14! Merry ** Christmas from Sunpower! I recommend keeping a credit in your PGE acct that matches the estimated true up so you do not get anymore Xmas surprises. The monitoring system has failed off and on since 2/2017.