SunPower Reviews

I would not recommend this company to anyone based on their customer service and app performance. It took 3 weeks to resolve an issue with the app. My install company could not do anything until authorized by Sunpower who is 2500 miles away. Once fixed there still are glitches in the analytic reporting ie... It shows no solar production today. The system is less than 3 months old and this is not acceptable. I am calling my installer on Monday to start the process all over again. Sunpower is long on sales and short on service.

I moved into a 115 year old house with lots of character, but minimal energy efficiency. I went solar because I knew otherwise we'd be spending a ridiculous amount on electricity, especially during summer months. I'm so glad I did. Not only are my energy bills cut in half, but I no longer have guilt when I use my utilities. A win win! Oh, and working with SunPower has been nothing but delightful.

I understand the challenge to upgrade the app as my company is in the same position. I hope they get the other functions that the old app has working soon. The ability to look at a day, week, month, year or all time is very convenient. Easy to bring up. Best luck with the new builds.

I went online April 20 of this year, about the time I got my first bill I also received information about AB 1139. This is quite a shock not hearing about this earlier. Just received my second bill, and an email from solar rights alliance. It started out – –On Thursday, the CA Public Utilities Commission (CPUC) will vote on a sneaky utility-friendly proposal that will give them an excuse to gut rooftop solar. Time is of the essence. Same thing all over again. Contacted SunPower and trying to find somebody who could tell me something about this to no avail. There is much more but I'm not here to make a book. But I would appreciate somebody from sun power contact me.

We were used to very high bills in the summer. We went online early April, 2020. We haven't had a bill over $85 since, saved at least $1,200 last year from previous years. Based on current performance, we hope to recapture our investment within 15 years.

Updated on 06/09/2022: We have looked into solar systems for about a year and felt that SunPower thru their agent 93 Energy locally had the best system and program for us. Beside being green we wanted to cut our electric cost during the next 10 years and add value to our home. The decision was good. The install and start up could not have been better. After one year everything that was promised us came through.

I decided to go solar because I wanted to use the energy of the sun that heats my house in summer to power the air conditioning that I use to cool my house. I’m lucky that my roof is oriented perfectly for solar and that the panels were installed by Earthlight Technologies, one of the best, most reliable, and most responsive companies I’ve ever dealt with.

So in the reviews I have seen here, I see a lot of people talking about the installation and the installation companies. That is fine, but what I am reviewing is the actual Sun Power corporation. Before purchasing solar in 2013 I did a lot of looking into the questions, do I buy? or is leasing better? What kind of panels are out there? What are the benefits to these panels? Etc. There was actually so much out there I had my step-daughter help me out who pointed me to a great company. This company got me to purchase the Sun Power models of solar panels talking about all the perks, etc. At the time, I believe I purchased the correct panel...However, in 2021 I feel as if there are far better options out there because you have to consider what they will do if anything goes wrong. I thought I purchased a panel with a solid warranty so I felt good. Not so much after recent events.

I had four people come to my house and give me their sales pitch. Since SunPower handles everything and had the state of the art solar panels, I went with them. We had a little hiccup with the panel and it had to be upgraded. It wasn’t the amp that it's supposed to be. SunPower took care of that first and they did that in one day. They then had to reschedule the install. They came back and did the installation. They did a very good job and it was very professional.

We got quotes from two different salespeople, Renova and SunPower. They're the same company. We ended up going with Renova because they were already situated in Palm Desert and they've done a lot of installations there. They're also familiar with our HOA and how to deal with our HOA. The salesperson I dealt with was the best I've ever dealt with. We've only had the system for just over a month or two. With our recent bill, we didn't have a bill but we had a credit.

The reps always answered all my questions, and installation seemed like it was only an hour or two. I was surprised how fast it went. So far, the system is working well. The price of my electricity bills has gone down a lot.

SunPower had good overall product reviews. The warranty was also part of my decision to go with them. Getting started was awful. I had the worst sales guy. If it wasn't for the fact that I wanted SunPower, I probably would have gone with another brand. I met with a sales guy who supposedly was the best. He wasn't really good at following up and he totally ghosted me after physically meeting with him. At first, it was fine because we weren't ready to put the system in. But I didn't hear from him for three months so I called Esmay and said I wanted a different salesperson. That salesperson was a little bit better but not much. If you're going to spend $35,000 in cash, you should get a little bit of follow-up and a little bit of service. The minute I paid, never heard from the salesperson again. The last time I spoke to him, he said he had some personal stuff going on. I had to chase him down a little bit.

Once the system is installed on your roof, customer service is non existent. The panels have been on my roof for a year and leaks have appeared directly beneath where the panels are located. My roof needs to be replaced and when contacted, Sun Power gives me contact info to local solar companies to remove and reinstall the panels. After two months of this I have yet to receive a call back from anyone. At this point I want the system removed permanently.

I was very conscious about my energy usage. But I was fluctuating between $300 to $500 a month on my utilities. A guy that I highly respect went and got solar. So I got ahold of Ambrose and they hooked me up. I had a great experience with Ambrose. They're fantastic. The entire process was flawless. It was awesome. As a matter of fact, a couple of months later, I still have Ambrose's sign sitting in my front yard as an endorsement. I'm saving over $300 a month. But one thing that I would complain about specifically with SunPower is the ability to access my information on their app, mySunPower. On my phone is much better. But I can't access it online at all.

The local PG&E rates are going through the roof, combined with the thinking of getting an electric vehicle and considering the overall power consumption, I thought I would go solar and minimize my cost going forward. I got the cash to put the system in. Now, I'm getting close to retirement and I don't want to keep putting out a lot of money on an unknown basis to cover PG&E cost. So that amortized my utility bill cost going forward.

SunPower's reps were great. They answered all of my questions. I had a lot of them. Very patient, explained everything. When the workers came to install, impeccably clean, did a great job. Everything was great. It looks like I have been sized correctly based on what I was looking to achieve, so everything's looking good so far. I'm exporting to the grid. I'm happy about that. What a lot of people might be concerned about besides environmental would be there's a significant cost savings. There are significant tax rebates.

From start to finish I couldn’t be more pleased with the entire process of the solar panel installation and the quality of the product and responsive service. An unexpected bonus has been the look of the panels on the house. I entered into this thinking I would have to just tolerate the ugliness of solar panels on my house in order to gain the benefits, but much to my surprise, not only aren’t they an eyesore, they’re actually so attractive they enhance the look of the house! I never expected this. Complete strangers walking by have complimented us on how nice looking they are! I wanted to go solar mainly to do my part to lower my carbon footprint on the planet and hopefully save a little money in the process. I have achieved both goals beyond my expectations. For such a small house they really produce a lot of energy. I’m so glad I went with PurePoint Energy and SunPower!

I looked at the technical specs. It seemed like SunPower's panels were the most efficient. And then, the local installer was easy to deal with, which was SolarOne out of Cottonwood. The installation was quick and hassle-free. The solar has been running for a week and it's generating powers, which is nice to be able to watch the meter run backwards.

My friend referred me to SunPower, and he got a $500 check from them. I referred SunPower to my neighbor, John, and he's having his installed now, but I have yet to receive any money from SunPower for referring him. Other than that, I'm very satisfied.

We leased with SunPower for a house we have down in the desert. Initially, I called another manufacturer. I told them I was going to be gone in the month of December, but I was going to be back down and then we’d deal with it. However, I could never get ahold of them again. The guy across the street used SunPower, and he referred me to them. I called and they were right there to do what we needed. SunPower sent a guy out who inspected the roof and said, “We can be here on a certain day.” They were there, they did the work in two days, and they were done. The process was less than 30 days. We stay in that house four months at a time and right now, we're putting 3.2 kilowatt hours to the grid. Overall, out there in the desert, where all you get is sunshine, 120 degrees in the summer, going solar is worth it.

The micro inverter component of Sunpower's X20 Series solar modules have proven to be unreliable. I had 16 of these modules installed in April 2016. When I first experienced micro inverter issues, Sunpower's response was excellent. On two different occasions in 2018, they arranged for prompt replacements. However, in the fall of 2020, more failures started to occur. One quarter of my solar modules are non producing. I am no longer a net producer of energy. My energy costs are noticeably higher.

Everything went smoothly and I'm very satisfied with SunPower. The bill went down tremendously.

Everything has been installed, but the system hasn't been turned on yet. We're still waiting for the electrical company to inspect it and verify everything's been done properly. Apart from that, I've been very impressed with SunPower. Very good team.

SunPower set up a booth in a BIA show and Matt was the representative in the booth that day. I was impressed with his knowledge on the product. It was a year before we finally reached out to him but he remembered us and he had all our information still saved. So that impressed me. The difference in the product that he showed us in comparison to other solar companies out here was the other thing that sold me and that he wasn't just trying to sell us a lease. We were able to purchase and not lease it out and end up spending more money than we needed to.

We decided to go Solar because we wanted to save money from electric bills that kept increasing their prices every year. I read reviews and made my research on who is the best company that we can go to. And found that SunPower has the best reviews from customers or clients. I have mixed reviews for this. The solar panels in general is great. The service overall is just poor. The energy consultant Rebecca ** was very good and I enjoyed dealing with her in the beginning of the process. She explained and answered all my questions. The installation was also good, they were prompt and there was no problems or damage to our home. The solar panels were beautiful and looks sturdy and was installed as planned.

We wanted to have an environmentally supportive method of powering our home. We also wanted to reduce dependence on PG&E. And we wanted to be prepared for power outages during the California fire season. We live in the country and have a well for water. When the power goes down we have been left without electricity and water.

I asked around and was told that SunPower along with another company was the best. When I was ready to do solar, SunPower was at the top of my list. I also looked on the internet for the ones that were rated the best and had the best quality. SunPower was right up towards the top so I went with them even though they are more expensive than the rest of the solar companies. The others didn't seem to be as good a quality as SunPower.

Help the environment and reduce energy costs. Also, help cut greenhouse gases. Enable us to use energy in the summer at reduced cost. As members of the Sierra Club we are interested in improving air quality in Bakersfield and the San Joaquin Valley.

Everything was easy with my enrollment. SunPower's reps were lovey and very nice. The installers were good, too. The installation took two days and they were willing to talk to me while they were doing their stuff.

To Save money and to be free of an every day shortage of standard power during certain power shortages. Long term stability..Long term guarantee that I will always have power since the Sun is not going away and power supplied using standard methods are not guaranteed..

I’m very happy with my system. It’s now 15 months since install, working great and saving $$. I’m a happy camper as it has knocked off over $5k in electric bills already (not to mention the tax savings!). I highly recommend the SunPower system.

I got solar to help the environment and to save on the high costs of electricity. I am glad that I can help the environment. I also tell all of my neighbors to get solar. My neighbor also got solar...

Very professional people, Excellent service since the very beginning, They solve my problem adding 16 extra panels to the 16 that I already. I received good advices. Also they studied my usage, based in that. Installers very professional, they monitored my production. I Highly recommend them, Under AMBROSE CONSTRUCTION.

We decided to wean ourselves from electric providers and chose Sunpower products from Freedom Solar. The entire process was quite easy and most satisfactory. The installation was done on time and expertly. The performance has matched the expectations set. Overall a good choice and a well executed installation.

We've been producing our own energy for one year now and it's working very well. It's basically buying a car economy to start. But then I don't have to worry about it from then on. I wouldn't lease them. The electrician did a phenomenal job too.

Earthlight's price per kilowatt hour was definitely lower than many of its competitors. The amount of energy produced is easily tracked through their apps. Ultimately, when I had the solar panels installed with their SunPower product, from beginning to end, the entire process was well-documented, clearly stated, and their staff was extremely knowledgeable of the product they were selling. So far, so good. Solar panels are producing what they're supposed to. It's great to be able to know that I'm also saving money and also creating enough energy to send back to the grid so that we can help the planet.

We called SunPower directly and we had a good response time. We got the kilowatts a little pricier but we liked that we didn't have to go with their vendors. We had some hiccups along the road but they were very professional and they were able to resolve them in a timely manner. Before SunPower started the installation, there were some issues because it couldn’t confirm. The design had to be changed so were gonna be losing some productivity. But that was fine because it was only projected. Once they started, they finished within a day and then, by the time we got the PTO from our electric company, we were up and running within two days.

We've been really satisfied with SunPower. During the winter months, we saw some benefits, but we weren't accumulating any credits. But now, we're accumulating credits because it's getting warmer. Their customer service was excellent. Everybody's been very nice and helpful. We had one go out and I called them and said, “I got a little alert.” They came right out and got it fixed. I would recommend them.

I’m very satisfied with SunPower. They’re easy to work with and explained everything about the system well. The experience has been positive. The installation was handled on our schedule with minimum disruption and it's been an install-and-forget experience. I would recommend SunPower as a company and tell people to check out their systems. They give a good value.

I liked SunPower's product, their warranty, and their customer service. Customer service was really on point. I had a couple issues when I first got my system installed and they were responsive. They called me back the next day and tried to resolve the issue. People ask me every day, and I try to steer them towards SunPower. I recommend them all the time.

I'm happy we did solar. The guarantee and warranties SunPower had was the best, so that's what I decided to go with. There wasn't a whole lot that I had to do for the enrollment. SunPower took care of everything for me. The reps are good, on the ball, and very easy to work with. Any questions I know they can get the answer right away. They're very accessible. The installers also got the job done ahead of schedule, so it worked out well.

After having my solar panels for almost 2 years I noted that for the last 4 months my KWH production has been significantly less than the last year. Almost exactly 1/2 what it was for each month last year. I contacted SunPower and they assured me my system is functioning normally and to not worry. I contacted AirSun, the company that installed the panels and they generate an inquiry to SunPower and then next day they call me back and say that SunPower has discovered several microinverters that have blown. So essentially, the monitoring is set up so that SunPower is not alerted when something goes wrong in my system. The company they contract with did not alert me when something went wrong.

Updated on 06/19/2022: It has been a little over 1 year since we had SunPower panels installed, and we are still very happy with our selection. Best long-term home investment we have made recently and would recommend to anyone looking to invest in reduced energy cost.

The installers knew what they were doing and the customer service has been fine.

I've had SunPower for three weeks now. I had a friend who had solar power and she said she was very pleased, so I called the same company, Evoke Solar. They came, talked to me and looked at the house. They said, "Yes, we can do it. And it will cost you." I said, "This is the amount of money I had to spend," and they said, "Okay. We'll do it for that." They were very good. In fact, the person who installed here also installed my friend's, so it worked out very well.

I looked over a couple of alternatives locally and through my company perks program, they had a couple solar companies there. I did research as well in there and found out that SunPower was the better reviewed from the ones I checked on. The installation was a day and a half, which was quick. I wanted to have the Tesla batteries as part of the configuration through the resellers that they have in the region, but Tesla was way behind delivering the product.

There were two options we looked at. One other competitor tended to lease the panels and the equipment, their system, as opposed to encouraging people to purchase it. SunPower was more oriented towards purchasing, which is what I was more interested in. I also thought getting the solar panels from SunPower was important. They had a bigger capacity panel so I required less panels than if I went with another contractor. They had a good reputation in the community too.

SunPower's customer service was really good and the installation was perfect. I live in an association, so it had to go through my association and the city, and they did all of that. So it was pretty painless.

SunPower has a really good team. Very knowledgeable. Ryan is my sales rep, Breanna is his assistant. Any questions, boom, they were on it. They explained everything and so they were all good. Even the installation guys. The supervisor talked me through everything. I was really satisfied to go solar. I only had it a couple of months, and it was big savings even during the winter.

SunPower's a great company and they have a good reputation. I went to other companies to see what their rates were like and see what other brands of panels were like. But I liked Castle Energy, our installer who told us about SunPower, so we decided to go forward with them. Their reps were super kind and not pushy at all. They answered any questions and the enrollment process was super easy. Then, the installation was really simple and it took three days. The guys were clean and they left the area as good or better than they found it. They were really easy going and the panels look nice. They fit well in the house and seem very well centered. So far, we had an $8 bill last month then the money I owe SunPower, which is 182, was directly taken out of my account. So, if I can keep that under $200 a year for the next 20 years, I'll be very happy.

What I like about SunPower is the performance is excellent and higher power density than most panels. The longevity has been proven to be better. Panels do fade with time, don't put out as much power, but SunPower seems to be exceptional in that regard. The integrated inverters on the panels are pretty cool. There's a lot of great technology and performance and it's all US-based. The vendor that installed them, Earthlight, already knew what panels I wanted. It took a little bit longer than what I hoped, but it's to be expected. I knew what was going on the whole time. The app is good but not great on the phone. I like to look at it once in a while and see how we’re doing.

We went solar for environmental reasons as well as to avoid relying on the increasingly unreliable grid in Texas (still waiting on our battery to come in but the panels are installed). So far we are extremely happy with our panel, and with our 1 to 1 buyback with our electricity provider, we already have a negative balance on our bill after 1 month in operation. Freedom Solar was our installer and they were excellent to work with, would highly recommend both them and Sunpower panels.

I'm greatly satisfied. I can run the household off of the Tesla batteries during high energy costs and there’s no electric bill anymore. If and when the system is still generating solar, it gets sent back to the grid.

We decided to go solar for long term savings and environmental footprint. Referred by a colleague to Sunpower/HES. Process was smooth and minor delay as we decided to place a new roof. Still trying to understand usage. Sunpower App is not able to provide adequate information. ‘Waiting for data’ message remains after about two months.

I signed up for the solar system to get it installed at my home and signed the contract in Sept 2020. Solar Five is the dealer company who applied for my solar permit after signing the contract with SunPower. I have been constantly following up with solar five representative ​since last Oct 2020. I got my permit approval for the installation of the system by Nov 2020. I am continuously following with solar five representative from last 5 months but still haven't got solar system installed yet. I followed in March with the solar representative and I was told that system will be installed on April 26, 2021. I didn't hear back from solar representative till April 21, 2021 so I sent another follow up email. At this point, I was told still they don't have my system yet and don’t have any openings for installs for the remainder of April or May. "Once the equipment is in our procession we will backfill you and move you up on an install."

SunPower did everything that we had planned and everything was taken care of. First of all, before the install, deciding what would work in my area, we had issues with our community, only allowing certain parts of the roof to have solar panels. They worked out a plan. It's been working fine and I'm very pleased.

Everything went smoothly as expected with SunPower. They just went through all the papers and explained everything during enrollment. They let me know it's done. Electric usage from the grid dropped big time. The bills dropped also. I'm loving it. I already recommended three of my friends, and one got it installed and one is underway.

I installed 18 SunPower panels in 2015. They worked great for a couple of years. Then they stopped working altogether. I found out that there was a manufacturing defect during a 3 week period when my inverters were manufactured. The reason I paid a premium for Sunpower is for their comprehensive 25 year warranty. I opened a case with Sunpower on February 3, 2020. They told me that someone would be coming over to inspect the panels within a few days. No one ever came or even scheduled an inspection. I have been calling ever since. Each time the extremely polite customer service representatives keep me on the phone from 1 to 2 hours but resolve absolutely nothing. They used the pandemic as an excuse for a while but after that they said they are looking for a new inverter manufacturer.

They've been tremendously helpful in reaching out. There was a recall on a minor part inside of it and they came out and installed that without me being involved at all. They just said, "We're going to be out. We're doing a replacement of one part of your panel." They've been good about it. Our experience has been very positive, very rewarding and pretty much what we expected to get from a solar power installation.

We love SunPower. We had some before in our previous house. Recently, we got them and the installation was very good. We had a couple of glitches on the installation of the conduit, but not the panels. We have no more power bill. We also had Ambrose install a Tesla power wall battery, three of those. So, we have no PG&E bills, except for what they charge you for the use of their power lines.

Going solar made both economic and environmental sense. We save on our monthly electricity bill and reduce our carbon footprint. Adding a Tesla battery with our 8 additional SunPower panels to our existing 18 allowed us to plan for an e-vehicle in our future and minimize impacts related to power outages due to weather related events.

We pulled a couple of companies out and had them give us bids. Then we had SunPower do it and then we had to go back to Wisconsin, but we had questions. There was never a time that I had to wait for them to call me back. I was very skeptical. It was a lot of money. But they moved, gonna get a tax rebate. And they couldn't finish it in time, so they gave us 1% off. Then we got 4% off the following year from our tax rebates. Last week, I got a $200 credit on my electric bill and I haven't had a bill of $35. I refer them to people. They're wonderful.

They were very friendly and quick in response. The enrollment process was really smooth. They were on top of everything, connected and every process and step, they made it simple for me to go through. The only thing would be the financing company that they use. During this pandemic, our bridge loan was supposed to be paid to the bank. However, the government was holding back on the bridge loan amount and the bank was just downright rude, charging interest every day and telling us they were going to keep doing that until we paid it all out. It would be nice if they had an opportunity to find a different financing partner.

Enrolling with SunPower was a bit of a hassle. The salesman was nice and he knew his stuff, but he was in and out of town and trying to meet with me, and I never really met with him face-to-face. Unlike all the other ones who wanted to be at my house within five minutes type of thing, he was a little bit harder to get ahold of. But we did a Zoom meeting and he explained things better than everybody else. He set me up a system that wasn't 70% efficient and I appreciated that. . I also love everything about the solar panels and so far, they've lived up to every expectation.

We were quoted a price for our solar that included a generous credit from the City for installing solar. However, the City has decided that only 2 of our 23 panels counts for the credit—not Sunpower’s fault directly, but now our Truesouth sales guy says “Oh well...”. If he was aware of this issue, he should not have quoted that much of a credit. Also, despite many requests, I cannot get my name spelled correctly on the App—which is annoying.

Spent years researching solar. Interviewed five companies. Freedom Solar is Sun Power’s local dealer in DFW. SunPower had the best product with the least degradation and Freedom Solar’s personnel were the most knowledgeable and responsive of any company I explored.

The enrollment process went okay. We are very happy to go solar. But I'm wondering about when the refund is gonna come. We’re supposed to get a federal refund on it.

SunPower is totally professional, helpful, a pleasure to work with from start to finish. Glad we decided to go with SunPower. We would recommend SunPower to anyone interested in solar power - they do it right.

The rising cost of electricity, abundance of days with full sun and reducing the carbon footprint are all reasons I chose to convert to solar power at this time. I may also purchase a hybrid or total electric powered car in the future and could easily add a solar powered charging station at my home.

Very happy with everything, system, service, and follow up. Would recommend them to anyone. I wanted a company that would be there moving forward if I had any problems. Mike was great through the whole process. My system has delivered what I expected.

A friend of mine went with SunPower and I watched the panels getting installed in his house. They did an excellent job. So, I looked into it and we did it as well. They were good but the city was a pain in the neck with their regulations, inspections, and filing for different things. We finally got it resolved at the end of last year and now, we're saving about $300 a month even with the cost of the lease.

Helping an out of control hikes in the cost of electricity. Environmentally friendly. Doing our part to save our planet. As an industry I hope you have checks and balances on PGE, because my fear is they will change our basic service fee, and who knows what else.

Solar is the way to go. Energy costs are ridiculous. Saving lots of money and literally, tons of coal and trees. Can't wait for storage technology to catch up. Monitoring system is great and easy to use. Local sales and service is outstanding.

We went solar to not only save money but to help the "go green" in our Earth! We love the planet and want to help do our part in making it stay beautiful and healthy! We love our Solar panels. Thank you.

My brother got the panels from Solar ME, so he recommend them to me as a good company. Everything was on time and whatever the problem was, they delivered. So he was happy and I went with them. They started right on time, but to activate, it took time from the utility company and there was about a month of delay. They started working in December but the utility company came in January 11. Then, the app started working in February. But after that, I could track my system's performance. So far, it's what I was expecting, but my electric bill is not reflecting that because they overestimated bills before so they're catching up. The system on the apps is saying that I’m producing over 200% more than what I’m using, so I'm expecting my electric bill should be 0. Other than that, I'm very satisfied and I'm recommending SunPower to people. It’s a good system.

We made the decision to go solar about a month before the big Texas blackout in February. Felt good about it at the time. A few little glitches have come about which have us doing some further examination. The BIG problem we are having is because of the electric companies involved. The energy provider insisted we replace our meter, which we did. At the time the panels were installed, the installer gave me a tour of the system, showing me how I knew that the system was generating power to send back to the grid.

Combination of money and environmental interest. We were pleased with installation and sales. I'm not as happy with all the online apps that I have to learn how to use to be able to get my incentive money. I reached out for help with the apps, but have not received the help I asked for.

A very nice young man explained very well to me what was involved in great detail. I was grateful for that because it helped me a lot in my decision. He explained also the strengths of SunPower itself, and what the company provides in the way of services. I'm very pleased with them being out here to do the installation. They did it so swiftly and very well. So I'm very happy with my experience with SunPower.

SunPower provided really good service and they were on time. They also kept me informed all the time about what was going on. So far, I don't see any problem but I'm trying to understand the monitoring things. I want to see if my solar power system is making enough power. Somebody should check and share those results with me. They should do that for at least the first three months and after that, I could do the monitoring.

The enrollment process was great. It was pretty easy and they were helpful. The installers were great too.

Everything went smooth when I signed up with them. Everybody was really good with it. Joe and Laura were very helpful.

I like their product and their particular technology. They were also focused solely on the product. The rep did a good job. Kept me in the loop the whole way through and answered questions if I had any. He went above and beyond.

Bob came out from SunPower and he was here for a couple hours explaining everything to me and my husband. He was a very nice guy. Everything was good. They did a good job. I'm happy with SunPower. It's on my roof and it's working. I had to make the two payments because we leased it. But it worked out really good and we're paying $163 a month. Since having solar, I only had to pay PG&E $9.52 for a month, compared to $600 before. But SunPower should advertise a little bit more. Like when they're doing it up, put a sign out there what company is doing this because the people that installed the system didn't have SunPower trucks.

SunPower had the best price for the size of the system that we wanted. Their rep was great too. He was very responsive. If I emailed him, had a question, or needed more information, he was always very on top of it. Got it to me quickly. The installation was good as well. It was a little disappointing because our installation date kept getting pushed back several times. But the crew and everything was great. They did a good job.

We wanted to not actually have such a high electricity bill on a monthly basis. And one of my good friends I know who is OCD about his research, actually researched 30 or 40 companies. And the lifespan of the solar panels went with SunPower. That's the company that manufactures and services their own panels, so it’s a good option to go with. It was quick and easy all along. We had the one little hiccup with them and power not going on within the appropriate time. So we lost some stuff in the refrigerators, but other than that, it was good. Be patient.

I'm satisfied that I've gone solar. I was referred to SunPower, and the enrollment was simple.

Nicole came out and explained everything. We asked her questions that I know she's heard a thousand times, but she answered them like she never heard them before. She was wonderful. The guy that was scheduling the appointment was really good. Then Javier came out with his crew and they were very nice and personable. When they were done, they even swept the garage, even though they didn't do anything in the garage. So that was cool. The inspector that came out was a young gentleman who was going to school and he was very impressive. I really appreciated him. I'm addicted looking at my app and seeing my powers that my solar is producing and already my PG&E bills is cut but by two-thirds.

So far, I've been really happy with it. Last year, I almost broke even. I paid a little bit, but it's mostly because of the charges that the electric company has just for keeping my account open. So hopefully this year, I won't even have to pay that. I also really enjoy the computer and cell phone readout that I can check daily to see how much power I've generated and how much carbon I've saved and money as well. I was also happy with the company that installed the panels. They were really friendly and did a good job.

It's working fine. I'm 100% satisfied. Everything went smooth. Enrolling was a quick and easy process.

I’m happy with the product. Everything worked fine. The only thing is that they don’t advertise or mention in any of their brochures that if you have squirrels in your property or near your property, be sure to buy critter guard to keep them from going underneath the panel and eating on the wiring. There's no warranty for it. So you've ruined your panel and you have to buy a new one. Other than that, I'm impressed with their reports that they have online for me. It shows exactly how my system is working. They have nice email. The project manager kept me informed of the status of things from the initial order, all the way up to installation. My SMUD bill is going down. I got the rebate from SMUD and you have to apply for it. You need to mail them a copy of your final payment and you get your $300 rebate. Then I also got the federal discount of 26%.

They have a dedicated sales rep who was very knowledgeable and helpful, and as it turned out, very honest at the end. So that was a very positive thing. The other thing that was nice about SunPower was that they were connected with a local company, which had a great reputation. Now that the system is up and running, I enjoy being able to go online and see what's happening hour by hour. SunPower is not the least expensive, but they are the best overall value and support.

SunPower came down to a price where the loan that I took out for them is essentially what we'll be paying in the electrical bills. It made it affordable for me to do. The first person we talked to was amazing. He responded quickly and was available through texts and emails. When it came to the installation, there were a lot of issues on the end of the company that was installing the solar panels. They were supposed to come but didn't because of bad weather. We understood that but when they were supposed to come again, they didn't have all the equipment with them that they were supposed to have. When I talked to the subcontractors that were installing it, they said it was that the person admitted that he didn't order them when he should have so we had to wait another several weeks for them to come in. That part was kind of annoying.

Went Solar to save money and help the environment. After reviewing several companies and systems I decided on SunPower for solar panels. Primarily due to length of experience, financial strength, products and warranty. My experience was very favorable in large part due to the contractor that installed the SunPower product. The contractor is very experienced and knows SunPower well, very service oriented and kept me informed before, during and after the installation. Contractor is Ambrose Solar.

We already had panels then we called SunPower and enrolled. We knew what we wanted and we got it. John helped us because he’d helped us with our panels before as well. When the installers came, they did the installation in one day and it went very smoothly.

I liked the way that the Urban solar panels looked. They were different than the other ones. Also, the guy seemed to work with me better and he felt more trustworthy. He seemed to explain the process better than the other couple of companies that seemed like the person that was sent out was a salesman and it was a hard sell. When they were done with the project, which just took a couple of days, I was too busy to sit and listen to what was going on. So I'm not really sure how the system works. I don't know how to use the app to check on what's going on. But that's my fault. It would have been nice if they left something I could read. So that I could do it as opposed to having somebody walk me through it, which they probably thought was better, and probably is better but I didn't have the time. But overall, I was very happy with Urban Energy.

Sierra Club magazine had a $1,000 rebate and they mentioned SunPower in there. So, I did all the application and Sierra Club sent me 1,000 bucks, they sent SunPower 1,000 bucks, then I contacted our local outfit, which was Cape Fear Solar, and went through and bought a system. The Cape Fear Solar did a fabulous job but dealing with Duke Power was the opposite end of the scale. They were terrible and they acted like they didn't want me to do it. But SunPower helped me a lot with Duke and I couldn't have navigated Duke Power's issues without them. They were wonderful, friendly, and extremely responsive. Whenever I had a question, I got an answer right away. Now, my power bills are low and everything seems to work just fine.

SunPower was a local company and they had good recommendations. When their salesperson came to talk to us, it took a little longer because we had to get our ducks in a row. Their rep, Scott, was great and he helped us through. We've had two units, one on our old house and we just put one on our new house. Since we got the panels, our bill has been nonexistent for electric and we're putting power back to the grid. It's all the things that we wanted to achieve.

SunPower was efficient and fast. It took a couple of months to start producing our own energy and we have had a significant discount in our bill since then. A lot of people think that solar energy is too good to be true and that there's a catch. But there isn't.

My mom heard about SunPower and we had a demo with Ritz. We liked what we were seeing and we said we'd give it a try. Enrolling was very easy. The overall process was pretty seamless. Everything went well. The only thing is I wasn't receiving emails and updates on things, but I got that straightened out. Now that we've gone solar, our electricity bill is much lower. We're already seeing benefits from it. We're paying less than what we would normally pay. I'm really happy that we did it. One other thing I wish that we could have done differently was have a power bank where we can store our electricity. I don't think we had that option. When we had that winter freeze here, we should have been able to produce our own electricity. We should have been able to go off the grid and produce our own.

Enrolling with SunPower went very well and I'm getting savings in my electrical since I went solar.

Considering the recommendation from the sales representative from California Solar as well as SunPower’s reputation, their product, and the fact that I could see that their product appeared to work quite a bit better than most of their competitors, SunPower was the one that we wanted to go with. It was also easy to work with California Solar, the company that we contacted. They took care of everything and their communication was stellar. I can't say enough about everybody, from Michael, who was the sales representative and did the initial site survey, to our project planner, the technicians that came out, and the installers. We even had some glitches and hiccups and things that happened, not by any fault of California Solar or SunPower though. PG&E threw some wrenches in there.

There was too much paperwork involved in the process and when the guys put the panels on my roof, they created a leak and had to come back. And I haven't even gotten the ceiling repainted because it's a 17-foot-high ceiling. So that was kind of a hassle, but those things happen. Also, PG&E still makes too much money and doesn't get me what my units are generating. So I'm not happy with that.

I received an email from Sierra Club saying that SunPower was offering a rebate to Sierra Club members. Because I have had solar in the past on a previous house and I have looked at solar for this house in the past, I thought I would check them out and give them a call. I was pleased with the quality of their components. I did see a few concerns online and I called and asked about that. SunPower was very specific and clear on their response that they had gotten a batch of bad components and they resolved all these issues. They didn't try and pretend that hadn't happened. Going forward with them, they worked with me to help me have the system installed by the end of the year.

I like the warranty and I like that SunPower is owned by a big French energy company that's trying to diversify at the time I got them. There was an office in Nyack where I could go and talk to people and have my questions answered. The installation was done on schedule and with no difficulties. The only thing is I'm getting a little less production than was projected. I'm getting about 44% of my electrical needs and I'm saving about a little 1,000 a year. I expect them to be more like 1,500 a year.

The sales rep from SunPower was very patient. I called him a lot about the system and he always took my calls. I had 18 panels on originally. I had another 12 and the 12 are the same power supply as the 18. Panel technology has improved so these are more efficient. I may have overpowered the house. If you plug a Tesla into a standard wall outlet, you get about three or four miles per hour increase. If you upgrade that into about a 220 plug, you get 40 miles an hour charge. I thought the way they described it that they were giving me a 40-mile per hour plug in my garage but they didn’t. That’s a little disappointing. But because of COVID and other things, three or four miles per hour charge would probably work. If I had to do it over again, I would have preferred it worked out so that I could have gotten the faster-charging plug.

If you ever need anything from them, please expect it will take at least 5 - 10 phone calls, at least 6 to 8 weeks to resolve, promises of calls back that never take place and repeated lies. Last February (2020) our solar went down due to a part they decommissioned and did not inform us of. In July our electricity bill was $500 so we contacted the company to find out what was wrong. It took until October for them to send someone out for a 15 minute work-order to fix the problem. 4 months of weekly phone calls and promises someone would be out soon. 4 months of 'we'll call you'. 4 months of $400-500 electricity bills for a part they took off line without informing us. 4 months.

Our home SunPower solar system is underperforming due to defective microinverters. All 32 microinverters need to be replaced. Our installer BlueSel has confirmed the problem but defers to SunPower stating that they are backed up with so many microinverter problems and they will fix it eventually. Current projection is more than a year from when the problem was first identified and SunPower will not make any commitments to compensate for lost power and solar energy credits.

I was very disappointed with SunPower. Nobody likes to return phone calls and nobody likes to text back. Jeff, the SunPower rep, is a nice guy but he does not like to return messages. I recommended SunPower to my cousin and he told me that Jeff never called him back. The biggest mistake that SunPower made, after a month, they said they were going to start. Then I called the city to verify and I was told that they were missing documents. That's why I've canceled the contract.

SunPower offered Tesla batteries as their storage battery system, which at that time, was considered one of the better ones. They were a company that would stand behind its installation and they were also using top-rate equipment, so I made the choice to go with them. So far, the solar system appears to be paying for itself, although it's not gonna be tomorrow that it gets paid for. Basically, the only thing I'm paying electricity-wise is the PG&E hook-up fee that they charge, which is around 10 bucks a month. Then, they do that thing at the end of the year where they tally up whatever credit you get. But at least the electricity part has turned out good. I even have enough overflow and excess electricity now that I can use the heat pump even in the wintertime instead of gas. Right now, my energy bill is high because of gas usage and not because of electricity.

The enrollment process wasn't too bad. The installation was very good. Since having SunPower, our electric bill is cheaper. They're supposed to be doing my house in Florida next. I'm talking with Justin down there right now so we're working on it.

Decided to go solar when the rate of return far exceeded what my funds were earning in other investments. I want to reduce my impact on climate and the environment. I expect that a house with solar will sell for more than the house without solar. I want to reduce my fixed operating costs and feel free to use AC power in the summer.

I liked the virtual tour that I had and I enjoyed the very thorough explanation of how it worked and everything from the rep. The installation was good but the installers had to come back to do some things that I didn't like on top of the house. But they came back right away and there was no problem at all. Every now and then, I’ll log on to and check the bill out and I have seen a lower monthly bill.

All ready had Sun Power solar panels installed in 2007, wanted battery backup and additional Sun Power solar panels to be as self sufficient as possible. Needed battery backup for instant coverage in case of a power outage. Had been using a generator but too difficult to manage.

To help save the planet and also to negate future price increases. I checked with other providers and Sun Power offered the most reliable and progressive solar panels, with tremendous support and guarantees. Rob ** was tremendous assistance; he is extremely knowledgeable, personal and responsive to my questions and concerns. Rob always followed up. The installation team was courteous and did a masterful job.

The SunPower people took care of everything. The installers came and did their job. It was very professional. The few issues I had were mainly connection to the Internet, where I could not see what I was creating. But when I got my Con Ed bill, they told me what was created. So then they came and updated the boxes outside. They reconnected me to the internet and we were all good. Also, there were a couple of inches between the roof and the panel and the squirrels got in my attic, so I would recommend to the installers to put something under the panels.

I went solar as the first step to attain energy independence from PG&E. I am awaiting battery wall storage which is back ordered. Equipment delivered and installed as promised in a professional manner. Output within expected parameters.

When I was researching different companies, I interviewed 8 to 10 solar companies and solar installers, and I ended up with Freedom Solar. They used SunPower and after the snowpocalypse that we had a couple of weeks ago, going solar was worth every single penny. Aside from that, everybody that I have interacted with at Freedom Solar had been absolutely amazing. But we had some communication issues. I started the process right before the holidays, so my panels got installed five days before Thanksgiving. Then, we were working through resourcing issues. People were going on vacation and they were also going through a reorg and doing a lot of changes internally, which I understood.

The installation was wonderful. Those people were right on it. They let me know everything right away and exactly what was going on. Like when they came out to put it in and the motherboard on the controller that talks to SunPower wasn't working so another one had to be ordered. They let me know when it was in and then they came and put it in. They did a great job.

We had an excellent experience with them. Their service was really very good.

We were working with Renova and they utilize SunPower's panels. We've been very pleased with the installation and the results.

I’ve been back and forth on three or four companies. Finally, I decided on SunPower. The enrollment was an easy process. I had no difficulty speaking with customer service. Whenever I called, I'd always get an answer. They were pretty fast. Since having it, I have lower monthly bills. My equipment is working fine.

I wasn't happy with the amount of degradation on the system after the first few years. I knew that it was going to degrade a tad, but I didn't think it was going to be that much. We tried to oversize the system for EV, welding, air conditioning, and all that other stuff. At the time, we didn't really want to overbuild and double. The first year, PG&E paid me 10 bucks. The second year, we had a $600, true-up. The third year, we had the $1,200 to $1,500 in true-up. We were actually out an extra 100 bucks a month to try to help cover that true-up. I was like, "Why give PG&E some money when I can just buy another system?"

They made everything easy. Any questions I had, they answered. I'm happy with the service. My bills are way down as well. So I’m very happy about that too.

The salesgirl was really good and kept us informed. Everything went like it was supposed to. Installation went well too. We were very pleased with SunPower. We paid $20 from PG&E Electric this year and no True­Up.

Everyone from SunPower was super nice. We’ve worked with more than one of them. They were very informative and they made us feel happy about using them. The installation took a bit longer than I expected with getting everything approved. But once it was all approved and taken care of, done. 85% of our overall energy that we use is from solar right now. So it has been beneficial. I feel better about it especially since Texas had all of these energy problems.

One of the converters in my SunPower system was damaged but all the other ones were working so I still didn't have to pay an electric bill. It took a little while to get that damaged one replaced but everything was taken care of in time. Our experience was great. But after I started the process, I was disappointed to find out that SunPower wasn't going to be made in America anymore. That was one of the reasons I chose them. I don't like the transportation costs and all that carbon that that entails.

My friend used SunPower and he was very pleased with their outcome, so I decided to go with them. It took a couple of months for the city to approve us, which was silly. But the SunPower rep is great. He expedited everything and everything he said, they did. The installers were in and out very rapidly. The whole thing was very well done. The bills are a lot less now.

I buy the house in 2017 and I find out the solar system is not working since 2 years ago. I contact SunPower customer service. They come after 5 weeks days and fixed after 12-14 month the same problem. They come after 5 weeks but they could not fix it until for more than 3 month. After this they give me 5-8 weeks appointment but they couldn't fix and still after this, and they keep charging me the monthly fee every month for no system...

The customer service from SunPower was very good so I decided to go with them. The installation was efficient and was all well done. I'm over my local utility and I'm happy to have an alternative option by going solar.

Everything went great with the installation of the panels. The contractor did an amazing job in every way possible. Everything's working great. I would highly recommend them.

I plan to buy a PHEV and wanted to go solar. After searching several companies and receiving 3 estimates I selected Freedom Solar and SunPower. They have the BEST product and warranty. Freedom Solar kept me informed throughout the process and my system is working GREAT. I'm totally satisfied!

There were two different Sun solar dealers in town that were trying to get the same business. One was definitely better than the other, because the other one was trying to get the jump on the other, which wasn’t done very professionally, the introduction by the second company. Overall, I'm 100% satisfied going solar.

My system has been down for months. Nobody wants to take responsibility for my system. I have been told I am not a customer but their equipment has their name all over it. It is still under warranty and not working. I highly advise that if you want to go solar these guys are not the way to go. The home came with solar as part of the building process. I am open to working with them if they can resolve my problem. But so far nobody will take the initiative. Maybe SunPower’s CEO Tom Werner could facilitate some assistance.

I don’t like the WiFi network that I can’t disable. That just gives interference to my own network and provides absolutely no value to me. I don’t like the light on the SunPower box outside my house. I have a Tesla box as well. It’s a good example of a useful phone app compared to the SunPower app.

When I talked to the two gentlemen, they were able to answer most of my questions and I thought I'd give it a try. So far, I've been happy with Sunpower. Last year was a good year. The only thing is when I initially looked at solar panels, I was kind of wishing that there was some way to hook up a backup generator in conjunction with the system. At that time when we installed a year ago, there wasn’t that option. They said that that would cause backfeed into the system and that was why they couldn't do that. But I’ve seen now that some other companies are offering that as an option.

There was a little screw-up getting the dashboards working. For some reason, I couldn't use their dashboard for a while. But they got it cleared up. They were all polite about it. They worked hard at it. It just needed to be cleaned up. I've recommended the Port Townsend dealer to three friends already who asked about it.

I like that SunPower's American-made. The guy came up and he did a great job. He explained everything very well and laid out our options. It took them two days for the whole installation because they had to do some trenching for the piping. We also had pool solar put in so it was a combined install. I'm very happy. My bill for all of 2020 was $18.

SunPower was very upfront. Their salesman was very informative and I didn't have any surprises afterward. They were right on time when they said they were going to be. The crew was very congenial, professional, kept things cleaned up when they left and told me what the next steps would be, contacting our present power supplier and when we could actually connect it up and use it.

I had done a lot of research and was interested in SunPower solar panels, because of their 35 year history as a dedicated solar manufacturer. I was happy to find that SunPro was a authorized SUNPOWER installer. SunPro highly recommended SUNPOWER panels. SUNPOWER gives bumper to bumper warranty of 25 years for Production and 25 years for the product warranty of the solar panel. I like that the patented SUNPOWER AC panels have the only proprietary factory integrated micro inverter on each panel and has a SUNPOWER 25 year warranty.

I'm go solar to save money, the employee don't finish to cover the hole in the ground and remove the PVC that they left in the ground for the vineland inspector. and, they broke one of my solar patio lamp and they don't tell me and disappear the broke patio lamp.

We went with solar to lock in our energy costs for the long term. Jeff Periera Home Energy is the company we selected. They recommended the Sun Power panels and explained how they differ from the competition. I was impressed with their knowledge and hired them to install my system.

Enrolling with SunPower was the easiest thing there was. I tell everybody about SunPower. They have never done us bad. There was a unit that went out. They came out and replaced it for nothing.

Our installation and the team sent was very professional and worked hard to get the install done in one day. They came back the following day to finish and test the system. They show me how to access the monitoring tool and the warning lights on the system. I would definitely recommend this firm for future installations.

I am very please with SunPower and their Sales Person Jonathan ** who was very knowledgeable. Not only did he explain things well at our Virtual meeting and visual effects but with my questions of researching Solar and also comparing with two other companies. Once we started from beginning (Jonathan) to end (Ops Dept and the men putting up solar), it all ran smoothly. The Panels look great and in February I'm taking in more kWh than what I'm using. I love SunPower's long time guarantee and NO upfront funds out of your wallet. The Government Credit % is great and SunPower's financing of 1.49%. J.

I had a solar panel system installed by a local contractor, Harvest Solar, using the SunPower equipment. It went well and it's working well. I'm happy with it and I’ve told a number of people about it. Some people have asked a lot of questions and gotten in contact with Harvest Solar to get their own quotes.

We received the initial quote from the rep of Cosmic Solar and it was perfect. My wife and I talked about it over the evening and then I got back to him the following day saying to do it. He drew up the numbers again and all of a sudden, the price increased, to which I was not thrilled. He couldn't figure out what was going on. I told him that I wanted the exact quote he gave me before. Come to find out, SunPower changed their pricing overnight and he could no longer honor the initial pricing that was quoted to us the night before because it was the end of the month, then the new month started, and they changed who their lender was. There were now a bunch of lender fees that were incorporated into the loan which why the cost jumped and the APR was gonna be different for the financing.

We had been living previously in Hawaii for 20 years. I had a SunPower solar system installed in Hawaii early on because of the very high electrical cost. The highest kilowatt per hour cost in the United States is in Hawaii. There's a lot of sun in Hawaii. So, that was one of the smartest moves I made. I had about a four-year return on investment. It certainly made the installation go very well.

We wanted to go solar to save energy and conserve resources to help protect the environment. Over time, we also know we will be saving money and it's a great investment and value add to our house. Sun Power is a great company and helped make our decision easy. Our sales rep, Federico, is awesome and made the decision very easy.

I researched SunPower on the internet for American-made company that has the highest production per panel. SunPower was coming out with that 400-watt system. Enrolling was really easy and simple. Their people came out, they measured, checked it out and we got the ball rolling. So far, everything's been great. We had two representatives. One is Daniel and the other one is Reiner. They've both been excellent. Every single time I text them, they get right back to me. I drop an email, and they give an immediate response. Since going solar, we don’t have an electric bill anymore. We only have the $19 service charge from the company for line upkeep. The solar panels produce enough power for our house.

The enrollment process with SunPower went pretty well. The only issues were on the side of the power company then getting it connected to the grid. It took a couple of months. My understanding is they were backed up because of COVID and demand, getting the new meters installed, and then actually doing the connection process. But BlueSel, the company that we worked with to access the SunPower products, has been good about the process. We've had snow, which has covered the panels for the better part of February so far. But in January, we generated about 80% of our power and that was in a bad month for New England. We won't get our bill until the process is done but the estimate of what we would have saved is that we would have saved a considerable amount. I'm happy with the product, the inverter and the installer.