SunPower Reviews

SunPower's honesty intrigued me. Their customer service and signing up with them were great all the way around. The installation was nice and smooth. We also got a tax break. Go with SunPower and not any other solar company.

Stellar Solar exceeded my expectations in all aspects: Salesman (Kenny) was very knowledgeable & helpful. Price was fair & competitive. Installation was quick & painless. They walked me through each step in the process including SDGE billing & monitoring. I’m very happy with the results.

In my preceding home, which I have had for roughly 10 years, I had solar panels and they were very successful in every way. I had leased those and since a representative indicated that I would be able to lease the solar panels from SunPower, that made me interested in seriously considering. Signing up was very easy and everything has gone well. We are very satisfied. But there's been one little problem. A golf ball wound up hitting one of our panels. I sent a picture in to SunPower, asking if they thought it would be wise to have that panel fixed, but they never answered my email. That aside, it has been as if our power was coming directed from the power company. We’ve had no problem and no breaks in the service so it’s been excellent.

I started looking at several different companies and after about eight weeks, I selected them based on product and cost. The rep, Shawn, understood the basics of the technology. I had all of the information about my last year of power and Southern California Edison cost. He was able to lay out a design and talk about how many panels to the appropriate power level. You get the loan from Mosaic. He did not know about the 30% discount and what Mosaic was expecting to get back from that 30% rebate.

I decided to do solar to eventually get off the PGE grid. Tired of paying them ever increasing amounts year to year. That's what sparked my decision. I researched 5 different panel companies, and was very detailed in my research. Ultimately chose Sunpower due to the warranty and quality. From the first contact until it was installed and live, it was 5 star service. Only thing to dock slightly, is that the initial year 1 estimate was off by about 10%, and I have been trying to get this cleared up and explained to me for a week, with no response. That would be the only negative experience throughout this process I can think of. I would definitely be recommending sunpower to all my friends looking for solar.

SunPower did an excellent job and the system seems to be working more efficiently than we thought it would. So, we’re more than pleased with it. They were ahead of schedule and the only thing that we had a problem with was we ended up getting a leak in the roof afterward, and they were out here numerous times, trying to rectify the problem. They did some extra work for us while we were up in the attic so, we have no complaints. Numerous people got back to me when I called the office and their customer service was excellent. The winter before last was a lot heavier and that was when we experienced the leak. This last winter was so minimal in rainfall so we didn’t really have a chance to totally check it out. But it was a roof bow leak and it was just a few drops. It never occurred until after the solar was put on but we’re assuming that it’s okay. They told me to give them a call if it happens again and they’ll be out to fix it.

I had leased solar panels from SunPower for 7 years. In the beginning everything functioned efficiently. The last few years the performance has been terrible. It is virtually impossible to get them to take responsibility for their failing. I have been calling them for the past year complaining about ineffective service. They out source virtually everything consumer related to the Philippines. Their customer service does not solve problems but reads off of cue cards. They attempt to placate you.

SunPower was wonderful to work with. They were always ready to answer questions, the work was done very well and timely, and every step was explained. The workers knew what needed to be done and didn't mind answering questions. We highly recommend this company to anyone looking to go with alternative energy.

We have heard about SunPower through a family member, and our experience with them was very good. Their customer service was very responsive, and getting everything up and going happened very quickly. I'm satisfied with going solar and it is working like it is supposed to.

My prior house had solar, so when I sold it and I purchased this house, I wanted to get back into solar. It’s more cost-effective. Enrolling with SunPower was very smooth and easy. The process was pretty quick. It was within days and it was all online. The installation was also quick and the installers were professional. However, the Wi-Fi is not connecting to the actual system so I don’t get any daily updates. I gotta call for somebody to come out here and get me connected to it again. But my power bill is good and I'd tell others to go with SunPower.

I started out on a website called EnergySage, which helps you pick which options are right for you. Then, I chose SunPower because they had an integrated warranty with all the equipment, so it seemed like the least hassle and it was unique. Before they changed their business model, you say you are interested and they reach you. Then, they have partners all over the country and it was Freedom Solar Power who are the installer for this region in Texas. They were here for a whole day, and it was all installed from start to finish in a day. It was quick and they did a good job. My power is clean and I've been producing solar energy since November. The main reason I did it was to have an electric vehicle and I wanted to charge my car off of my house. Freedom Solar Power needs to come evaluate your home and not everybody is perfect for solar. So, make sure that your house is a good candidate before you invest in it.

I decided to install solar because I wanted to reduce my cost for electricity, which will add some value to the house and reduce my carbon footprint. I don't have an exact ROI but with tax incentives and rebates they were substantial and took off more than a third of the cost. Additionally once there's cost effective, efficient batteries available, I plan to install several so that I can capture that power to use in the evening hours which will save me additional $$.

We wanted to go solar to save money. With this company the process was quick and efficient. From our research they offered not only the best product but also the best warranty and service. The personnel were friendly and helpful. We are pleased and are most pleased to recommend them for this service and product.

Enrolling with Sunpower was super simple. The process took four months and everything was done by the dealer, Sunnymac. I’ve been 100% satisfied with going solar. Savings are important to me, but also the environment. Overall, the monthly bill has been about the same, but between the incentives and stuff, it’s been a lower cost. I’m super happy with the product and the installer. If I had to do it all over again, I would definitely do it.

I was planning on going solar in a few years but when I saw that the federal solar rebate was going down in 2020 I decided to get them installed early. I did the three estimates and sunpower had the best presentation answered a lot of questions. After I checked out their solar panels and they were some of the best you could by. They also had someone who could install the new roof we needed. They kept me updated as the process moved along. The install guys were great. The monitoring system is very nice. Overall I'm very happy.

I heard about SunPower on WLIB. It’s my first time looking into solar programs and I had no problems with the signup process. Everything ran smoothly and what they promised, they delivered. From signup to producing my own energy it took a couple of months. They had to wait in the city to get approval and all those things. I recommended SunPower to my neighbor and they got it too.

To save money on our current energy bill and it would appear that the ROI would be much better at about 8 1/2 to 9 years. The cost has come down to a point where it starts to make sense now. We can expand in the future also (add panels and storage) if this works out the way we think it will. We are also starting to think of more ways to go green moving forward.

I called other solar contractors for estimates. Sun Power was the most expensive, but I felt the most comfortable with Evoke solar contractor. My electric bill has been 0.00 for months and I am not giving my money to the power company. The environment was a small part of my decision to go solar. The big part was our power companies get the oil from our enemies.

Local family company. They did everything they promised me. Got my solar up and running in less than 2 weeks. $500 referrals comes in handy too. They were professionals and got the job done on time like they said it would be.

TXU came to the house and I looked into solar energy systems ‘cause it pays for itself. The enrollment with SunPower was easy and I’m happy with my decision to go solar. The representatives were all nice and polite and they helped in every way. It was 108 degrees when the installers put up the panels and the process took all day. I’ve suggested SunPower to a lot of people and I tell them that I got mine and I don’t have an electric bill.

I decided to go solar to save money on my power bill. I did my research and went with SunPower because they are the best in the business! My panels are beautiful and my install is the cleanest in the neighborhood!

I decided to go solar to save money in the long run. I am in my retirement home and the 24 solar panels I have installed produce enough energy to power my home for 9 of the 12 months of the year. During the summer months my bill is drastically reduced. I am content with the performance of my system as it is consistent with estimates provided to me before the installation. I also like the monitoring application with the system which allows one to see the production for any specified time period (Day, week, month, etc.) and compare to Energy Company bills. Both sources of data have been consistent. During the first year, my ROI (Return on Investment) has been 8% of my installation expense. This ROI will increase as energy prices rise in the outyears.

To reduce energy costs & become less dependent on fossil fuels. Solar data provided was detailed; associates were attentive, easy to deal with & provided easy to understand explanations.. To date energy projections have been accurate. Solar monitor issues were quickly resolved. Customer Service was excellent.

This review concerns only the phone support we received once the monitoring app was loaded. The sales and installation handled by Earthlight were excellent. When I contacted support about what appeared to be missed data I was a bit less than fully satisfied. First the chat option took to long to get feedback and secondly when I opted to actually talk to someone I believe they misdiagnosed the problem. Their conclusion was that there was a error in wiring the panel. So we scheduled an appointment with Earthlight. When they arrived and inspected the system there was nothing wrong. As it turns out it was a software issue in the monitoring system which has since been corrected.

This is the third house that I have installed solar; two in California and the one here. I have a goal of having my house be Zero net energy. I also want to minimize the amount of carbon dioxide I put into the atmosphere.

Why did you go solar: First, to help the environment eliminate CO2. Second, to save money. The system produced a little more electricity than expected. Getting accurate information from the online monitoring has been difficult, especially at the end of the first year. Better information should be provided on how to fix your "true-up" date to avoid losing credit for a lot of energy generated but not immediately use.

Venture Solar reached out to me and we set up a meeting. The rep explained the benefits we would have for having solar panels and we would save money in the long run. And the tax breaks that we got. She came back and we signed the papers. We also went over the figures on how much it would cost a month. We said how much energy that we felt like we’d be using. My wife and I will have another person moving in with us. So, therefore, we got a low month than what we needed and it worked out fine for us. They also measured the roof and how many panels we were going to get. They showed it to us on the layout. Then they put the panels in and they converted it. That was a really good experience. SunPower was the parent company. It’s supposed to be clean energy. Climate change is real and with the way things are going, we have to save the Earth. Going Solar saves you money and it’s helping the Earth.

We live in an area where electricity costs are high and going solar made absolute sense. We also want to help with the environment and this is one way we can do it. We were extremely happy with the whole process we went through with Sun Power & SeaBright Solar. They were efficient, professional and extremely thorough. We highly recommend them.

To save money of course and protect the environment. The Solartech team was professional and right from start from JC's introduction to the Solar experience till commissioning was unique compared to their competitors, Solar city now Tesla, and Sunrun being the other two I approached. However I am still waiting for minor repairs to the 2x4s which were damaged during the installation. They were prompt in accepting to fix it during their trip in my area.

Ecology and Economy were my primary motivations for going solar. My monthly electrical bill dropped from approximately $150 to $8.50. I did ground-mounts rather than roof-mounts, allowing ease in maintenance and avoiding roofing repair considerations at a later time. Done!

We went with solar to help with bills, to help the environment. The process was easy to do the sales man came and spoke to us and the helped us with what we had to do to get solar put on this house. The workers that came here to install real nice guys.

This was the second SunPower system I have had installed. I had a 9.3 Kw system installed on my other larger house and when I built this second smaller house I installed this 5.02 Kw system. Both systems mainly because I feel it is the right thing to do; for the planet, for all of life on the planet, and for humanities potentially even long term survival. If you can afford it you should do what you can to mitigate the damages our lifestyles can do to planet earth. In my opinion...we almost can't afford not to afford to do this.

As oil prices increase over time I assume that so will energy cost, therefore, I decided to invest in renewable energy. Additionally I want to help save the environment and reduce greenhouse gases that's leading to global warming. I've lived in that house for over 35 years and I can see how the climate has changed since the summer months have become much hotter.

We decided to see if we could switch to solar in order to decrease our environmental footprint and also to have a backup (especially with a Tesla powerwall) to PG&E which has had 3 outages in the past year in our area of the City of San Francisco. Luminalt's staff from sales, engineers, and project managers have been excellent. They picked Sunpower and we were confident with their decision. Things are good so far. Because of the drought's sunny winter days we are producing more power than we use already. We are thinking of converting our auto to electric and making other changes to use the power. But your monitoring app is poor. Spend some money on it! Now...

I decided to go solar because it is good for the environment. I chose Sun Power because it was recommended by a friend. They were able to install my panels before the end of the year which was our target. I have been very happy with the entire process of installation and will definitely recommend them.

To save paying the monthly electricity bill. To help the environment. To get off the grid and be self efficient. Tired of paying high electric bills. The SunPower panels are working well by using the 360 watt panels. This system will pay for itself in five years. The panels come with a twenty five year warranty which is the best in the industry. I am on two years with no issues. I am a happy customer. Thank you SunPower.

I have been a customer of SunPower Solar since 2010, and recently had a new system installed by Renova Energy on the home I recently purchased. I chose this company because of past experience and the knowledge that I would be treated fairly and could always count SunPower providing the service and results provided.

To save money and become more independent from my power supplier. SunPower came highly recommended by several of my neighbors and my experience working with them has been top notch. They were very professional and answered all my questions thoroughly and promptly.

The tax incentives and rebates put the payback period at ~10yrs. which is about the time I'm looking to retire. The goal is to enter retirement with the lowest monthly expenses possible and solar is putting me on target to achieve that. I'm considering expanding the system while looking into other improvement to the property.

Solar Tech was supposed to hook up my system on Monday. Crew showed up and disconnected my power around 8 a.m. Inspector showed up at 1pm. Inspector called SDG&E to have me reconnected. I called Solar Tech. All I got were b.s. excuses. Power restored around 3 pm. SDG&E showed up shortly after to follow up. Solar Tech has repeatedly screwed up my install. Very poor service, lack of professionalism. System was supposed to be up and running last October!!!

I tend to do a lot of research prior to committing to a project like this. I came to the conclusion that SunPower solar panels were far superior than others being installed by other companies, and the NeoVolta storage battery would be the safest and best battery to use. My decision to install solar was based on a combination of a desire to be self-sufficient, in the event of a grid outage, and to help protect the environment.

Sunpower is not area of concern but the local agent, Today's Energy Store, is the basis of my dissatisfaction. Their personnel seem apathetic to my concerns and their "excuse" is that they have installed the system and that is the extent of their involvement and concern. Any other issues must be taken up with corporate and that is a poor position for a subagent to assume and it is not productive for Sunpower.

Underwent a major renovation to my home and wanted to go solar to keep utility costs lower and harness the power of the sun for my home's electricity needs. Working with Luminalt was a breeze throughout. SunPower offers a rebate through my employer so I took at advantage of it too.

We decided to go solar to reduce our impact on the environment. I had always thought buying solar panels for our home would be prohibitively expensive and was surprised to find out that there is no down payment required, the terms of the loan are extremely favorable so the monthly payments are small, and hopefully we will generate enough energy to almost eliminate our power bills over the year. Just yesterday, even though we are in the middle of winter, we generated all of the energy we used for the day. I am very happy with our SunPower panels and the representative we worked with, PRVL Energy, was awesome.

Stress-free summers, increased property value, $$ savings, friendly representative and installers. Efficient and friendly AND careful with my roof. Installation looks great too! Lower PG&E bills are always a good thing.

We chose Sun Power by Stellar Solar as a hedge against increasing rates for electricity in the San Diego CA area. Stellar Solar exceeded our expectations in the following areas: sales presentation, pre-installation communications, installation efficiency and completeness and post-installation communications. We are only now seeing the payoff of the installation which is tracking what was estimated by the sales team before we signed on with Stellar Solar. We'd enthusiastically recommend Sun Power by Stellar Solar to anyone who'd care to seek our opinion.

I decided to go solar due the area I live. Its triple-digit summers and 85 sunny year-round. Why pay the utilities companies my hard earn money. Let them pay me. I am more than satisfied. Can't go wrong.

Had solar installed to reduced electric costs. No money down was very appealing. Only issue has been the link with app. Slow responding but getting better. So far it’s working out as we had hoped it would. My neighbors have it as does a friend in Brooklyn. All are pleased with SunPower.

Went solar to add value to my dwelling and save money. Sales team was professional all the way through the process. Installation team very professional, did a great job. Coordination effort for setting up the monitoring went well, due to me being out of town over the holidays. Highly recommended!

We went solar to make a positive impact on the environment and reduce our carbon footprint. We are also saving money each month on our electricity bill. The look of the solar panels is sleek and clean and do not make the house look bad. The installation went smoothly and we are very happy.

Adding solar to our new construction home as part of the build was important to us to make the house as efficient as we could. We also worked with a builder that focuses on energy-efficient homes. Our solar installer, PVsquared, was very professional and made the process very pleasant. After the first year of production, our house is Net Positive! Choosing SunPower panels was a no brainer for the high quality and efficiency of the panels.

Following the Thomas fire, all of the trees were gone which would have screened my roof. I went solar to save money as energy rates will only increase. I got the best system I could get and, even with lots of A/C last summer, I produced (sold back) almost 400kw of power. All I pay is my $11/mo grid connect fee!

I decided to switch to solar due to the benefits related to the environment. It was a smooth process, I was constantly updated with phone calls or emails about the whole process. Excellent customer service since day one. We didn’t know all the benefits and the importance of being solar, and is amazing.

I’ve heard of SunPower before but I was sold on only going with them after Ambrose Solar explained the value in the panels and the product. And it was a very good decision. It’s definitely saving me money from where my bill was. And now, I can monitor it and I have needed access if anything goes wrong, like if my monitoring system is down. That has happened before and Ambrose Solar, the company that did the installation, sent one of their guys out to check my system to make sure that it was functioning correctly on that end. And, so far, the warranty process has been good.

Looking into solar energy was kind of a no-brainer for me. My house is all electric and I needed a way to subside a $450 a month electric bill. It’s expensive in the part of the county I live in here in San Diego. My wife and I are very good friends with one of SunPower's lead salesmen. I kinda used my connection with him to get it done by them because I checked the ratings online and they turned out to be one of the much more reputable and honest companies that will honor all their work throughout the entire warranty period.

We had an error message on our system on Dec. 24. We called Sunpower on the first business day they were open after Christmas. They said yes there is a problem with our micro inverters. Now after repeated calls and a couple emails here I sit on Feb 10 with their answer still being, "We are still waiting to get the equipment needed for repairs." The electric company set to repair the system said they don't even have a work order. The panels from what I hear and have seen are one of the best, but the hassle of this ridiculous customer service is not worth it to me. I would not recommend this company for your solar panels.

I was interested in solar services, so I called around to different companies. I got SunPower from APS. I signed up with them and the enrollment process was very easy. I signed everything. I qualified and they installed the system. It's been running ever since and I've been very satisfied. Their rep has been very good too. I can call their guy up any time I wanted and he would answer the phone.

SunPower has been really great. I was trying to lower my electricity bill and the enrollment process with them was very fast. The rep in my area came to my house and I filled out paperwork. The process took about an hour because I had a lot of questions 'cause he was the second solar person I had met with. Then I just waited to get the date when they could come and install it and our local electric company do all their information gathering and switch over the meter.

My SDG&E bill went through the roof and I decided to look into solar panels. One of my friends who got SunPower installed a few years back had a good experience and referred me. The enrolment process was smooth and easy. The installation also went very smoothly. It was on time and clean. But sometimes the app is a little glitchy and doesn't report properly. Or sometimes, the data looks like it’s sporadic on a couple of days here and there. Other than that, the hardware looks good and the unit itself is still working. I do the True-up and at the end of the year, I see that in some months, I’m not producing so much, especially in the wintertime. But this last time around, I only owed them $2 at the end of the year. The system has paid itself off. I’ve been very happy with SunPower and referred them to two people.

I want to let others know that yes solar is great; it used to save me money also that is until last July 12th when the system stopped working. It is now Jan 20th so that is 6+months of no service, no savings and yes I am still paying SunPower $120/month. Been trying to get this resolved since August when they told me it was working and September Ditto. One of their contractors came the other day and we found out not installed properly so to avoid possible fire system shut itself off. At least my house won't burn down. So now we wait some more. How much money has this cost me is lost productivity - well summer in NY is hot so the AC was running for months w/o the benefit of solar power plus the 120 * 6 =720 in payment so not good. Their customer service is horrible but their sales people will of course sell you this service w/o mentioning that.

The monitoring problem outlined in my previous review written on 1/19/20 appears to be resolved as of yesterday, 4/14/20. Although I am pleased that the problem has finally been resolved, I'm not pleased with the fact it took 5 months to resolve. I expected better results from the company, that is why I gave them a 4 star rating.

They have very good sales persons. After you sign the contract you will find out how bad this company is. I have been with them over 2 years now and the system is not working properly. They failed several times to fix the problems and Project manager never answers the calls. I will not be able to get the city tax refund this year because they haven't sign off the project with the city yet and I have to pay the interest until at least next year. I made a big mistake by not reading the reviews before signing with this company.

After all the great talk by Sunpower representative, we decided to buy the system 3 years ago. The things went downhill pretty fast after the installation. In last 3 years, the monitoring system went down 4 different times. Since I was not monitoring the system every day, it took me some time to realize that the monitoring system was not reporting back the solar production. Every time it took them a couple of months to send someone and fix it. Finally the 4th time, their technician who came to inspect it told me that the monitoring system was faulty and they needed to replace it. That means another couple of months of wait.

My Sunpower reporting stopped working two months ago. CS confirmed but needed to monitor 10-15 days before scheduling a field tech. After two weeks CS said field tech would call in 10-15 days. Two weeks later received call to schedule field tech for six weeks out from then. It is a simple ethernet part that is not working. I refused the schedule and purchased part from eBay and will fix it myself since SunPower refused to send me a new ethernet adaptor.

I purchased my SunPower system through a local dealer back in September and STILL cannot get my panels to talk to the SunPower monitoring system. I paid a premium for these panels because it had all the bells and whistles I wanted included a robust monitoring system to track my generation. Sadly, it still doesn't work and my dealer/installer is stuck going through the painfully slow support process with SunPower. After getting a myriad of excuses for the lack of communication to the panels, we are now currently STUCK waiting for their 'Product Team' to review our case and that's almost a month in now. I would NOT recommend SunPower for your solar needs.

They left my roof with holes all over and the company sent crews to fix the panels and installation. Still have leaks but now they want to charge for installation again. Kept giving the runaround and several months at a time. Horrible company.

We started interactions with SunPower through one of their 'preferred partners' Westhaven Solar & Construction in mid-2016 and finally, after many calls and emails 6-9 months later in March of 2017, our panels were installed and our 'system turn on' phase was completed. I wrote a review of all that in another forum. From that point on, we have little to do as far as interaction with the company. Our panels were producing and we paid our monthly lease payments.

My Sunpower panels are installed by Sunpower's certified installer - Revolusun. I monitor my system thru a SolarEdge portal regularly but not 24/7. I was supposed to receive warnings if something goes wrong. Recently I noticed that my system is not producing any power for 15 days. Yet, I received no alert. I called Revolusun and they didn't even know about it. They said they will call me back to arrange services.

I have had my 2nd inverter failure, it was rma'd on 12-2-19, on 12-16-19 I talked to SunPower to check on shipment status, they said it would still take 7-10 business days to ship another. Taking a month to get an inverter replaced is unacceptable.

My project was completed shortly after my initial review and I'm now very happy with the power being produced for my house.

While the solar panels themselves have been great the service contract leaves much to be desired. I lease my panels so service is included. Recently, just after taking my October readings for SRECs my inverter died, which I did not notice until the November reading. After a bit of troubleshooting on my own, I noticed the inverter was completely dead so I called the support line. They had me try to reboot it, which did not work and I was advised they would "monitor it" for 48 hours after which I would need to call back to initiate a service call. Well, in my mind that was problem one...why do I need to initiate a 2nd call if you're "monitoring" it. Surely you can see it didn't fix itself.

Updated on 01/08/2020: One month ago, I wrote a review in which I talked about Sunpower's lack of response to my repeated attempts to solve a panel communication problem. After posting my review, I received a response from a company rep who made an attempt to resolve my problem and then forwarded it on to their tech department. I was feeling temporarily hopeful, but it appears my optimism was premature. The issue remains unresolved - and my attempts to find out what's going on are ignored. I purchased an expensive system from a supposedly top of the line company. This has been incredibly disappointing. I still hope someone at Sunpower proves me wrong. But for now, wish I had chosen a different company. Buyer beware.

Bought a system from SunPower and it’s only been up and running for about 1month and a half and the System isn’t Communicating so I’m unable to go on the app to see if the System is working. I called Customer Service multiple times and troubleshooting the problem with them didn’t resolve the issue so they tell me to call the people that installed the System (Skyline) so I call them and they tell me they can’t come out to check it without a work order so I call SunPower up again and they tell me that isn’t true. Well after a long lengthy conversation trying to understand why I should have to call for someone to fix this problem I’m told I could have out of Pocket expenses if the warranty doesn’t cover the problem. So sorry I bought from them.

My Wife and I recently purchased a home that had a SunPower lease attached to it at time of purchase. Initially we were excited to be using solar and the benefits it would provide, but we would soon find out that we were mistaken. The System has never worked, we have received other peoples bills and information, and it is almost impossible to get someone on the phone to discuss the issues. We have called in several times to find a solution and their call center in the Philippines (where their direct calls are routed), the consultants are very nice but unable to escalate to someone in the states or to a manager of any kind. We have even been unable to lock down a time to get a service person to come to look at the system. Currently we are paying our full electricity bill as well as our lease for SunPower. I would not recommend this company as it stands today.

It was a while ago that I was looking into solar energy systems and the other companies were saying that I had too many trees, and they weren't gonna be able to do anything with what my situation was. And so, I went with SunPower because they said that they could find a spot there and the quality of the panels made the difference. Enrolling with them was very good. The process was easy, and everybody was very helpful and professional. Since then, my bill has been lower and so far, I'm satisfied.

I like how SunPower controls from manufacturing all the way down. They have great communication from initial contact. There was a little lag until when they could get a crew to my location but once that was scheduled, it all went really smoothly. Their guys cleaned up and did everything nicely. I'm loving going solar through them thus far. My bill immediately went down and their system is generating exactly what I was hoping it would.

My unit started acting up last September. The inverter keeps on turning off and I called SunPower. They informed me what to do to get it back working and they said it was a temporary fix, they will send a technician to actually check what is the problem. It goes on informing me that someone will call to give me an appointment. I have to wait 2 weeks and called them back informing them that nobody called. These went on for 3 weeks after I got a call sometime in September that it's going to be Nov.25.

The installation was quick and done well, but I don't think the people who installed it were knowledgeable about setting up the internet. They were not qualified to do that without calling somebody and finding out why what they were doing wasn't working. Some of the questions I had were answered and some of them weren't and they referred me to other places, but I'm satisfied with the people who summed it out.

We looked at solar energy systems because of the cost of electric and we spoke to a few companies. We found SunPower online and Keith, our salesperson, gave us a lot of good information and was very upfront. Everything went smooth when we enrolled and working with them was fairly easy. Now, there's a big difference in our electric bills and we're also not getting any big bills all of a sudden. SunPower has been consistent and we're satisfied in our decision to go solar.

I didn’t like my electric bill and decided to go solar. I shopped around and had four different people come through my life and SunPower is by far the best one. It has double the warranty, with less price. With the installation, everybody was talking four to six months up for the process, and this was a slam dunk. Keith, the one who actually sold it to me, was fantastic in taking my calls, taking my texts and everything. But I hope for more engineering from them. Meaning like, “Hey, I know that you want this and it’s gonna get you these results. If you do this, you’ll get better results,” or something like that.

SunPower is a well-known company, which made me go with them. The enrollment process took some time, but once the people were here to install it, it was quick. There were a couple of things that were left and details were done at the end, but overall, it was good. It was as expected. It was not like one of those things that you do it once and then the next time, you know how it's like. It's something that you do once and you're done with. I knew it was gonna take a little while. And my electrical box was changed, but there was no labels on it. So, recently I had to do some electrical work and I noticed that I had to get the box labeled again. So far,, I'm satisfied with them.

The panels are great, as was the installer, Blue Selenium on Cape Cod. The customer service from Sunpower, however, stinks. Two microinverters went down in August. Three months later, and numerous requests later, I still do not have a date when they will be fixed. Customer service is 0 stars, performance of the panels is great when they work.

I went solar in '94. I wanted to expand it more and that was when I started looking again. The prices have dropped, so I figured I would see what we got. I liked SunPower's write-ups on the internet and their ratings. Their rep, an engineer and the owner came over here. They explained everything in detail and showed me everything. After it was approved through the engineers and through the city, they came out and installed it. However, they had an issue with one of the panels. It was working but it wasn't registering. They weren't getting some sort of a signal, but their engineer worked on it for almost four weeks and got it fixed. It's working fine now. So far, I don't pay anything. I like that they use qualified personnel. The engineer and the electrician were very informative and helpful. The owner was hands-on. He was the one that came out and made the presentation. All of them were able to answer all the questions that I had.

Going solar seems to be a good decision. We are happy with it. The project was pretty smooth, and everything went quite well with SunPower. The representative we spoke with was very good. Everything was pretty much as advertised and in the timeframe it was anticipated.

I moved in the house, and it seemed like a smart thing to do. I’m aware of the savings of having the solar equipment. Enrollment with them was easy. The problem, however, is that the system has not worked correctly since the day they put it in, and it has been for four months now. They will not honor their warranty. Our first bill was $9, then our second was 60. After that, it was 80. And then we had a -20. Their customer service is polite and they say, “Don’t worry. We’re taking care of it. We’ll get back to you.” But then they never do. Nothing is getting done. I have nothing good to say about them.

I got quotes from two master installers in my area for SunPower's panels. I had a one-day installation by Stellar Solar and the team who came was amazing. They did a fantastic job and I didn't have to lift a finger. Thus far, I've been very happy going solar. The electricity production exceeded their estimates.

We found a problem in March with our system. I tried to contact Sunpower about the issue many times by email through our dashboard. Nothing. This September we got a $400 electricity bill from PG&E. The first 2 years we had no PG&E bill for electricity. We called and they did a remote assessment and figured that the micro inverters might be the issue. They said 3-4 weeks. It's now been 6 weeks and they say there is a supply problem. In the meantime we are accruing an electrical bill with PG&E. This could have been dealt with back in March or earlier when I responded that there is a problem with the system or the data was arriving slower than normal. The system was very expensive and now after 2 years it's not working. And the customer service is definitely lacking.

Enrolling with SunPower was easy and straightforward. Although my power bill wasn’t that bad before, for the long run, I went solar. I'm getting older and that would one less utility bill when I'm trying to make ends meet when I retire. Everything has been good so far. I am satisfied with the decision to go solar.

I heard about SunPower through SolarHut, the company that put my solar up. The installation was very easy, painless and quick. Megan and all the staff that works in SolarHut were very helpful. So far, everything is going as planned. I’ve already started getting my credits from PG&E on my bill. I’m in a spot where this time of year, I don’t get the direct sun that I would get during the summertime. But they still gave me credit on my bill. I don’t have the battery backup on my system, but I have a generator. Since going solar, there has been a reduction in the amount of my bill.

Being an electrician, I know how solar works, and I went for it to save money. SunPower was the first one to call when we started deciding on a company, and they came out and explained everything. We had to go through some paperwork to get our rebates, and then they took care of everything. They did everything they said they were gonna do. And after hearing other people not using SunPower, I’m glad we went with them. They’re a good company and their equipment is better. And their installation is clean. My son went with PosiGen, and they had to come back three or fours times to clean things up. They left screws in the driveway. The guys that installed mine were in and out in two days, and nothing was left to chance. Everything was marked correctly.

We went solar with the electricity bill being so high during the summertime and trying to get something stable to budget on. We had checked a couple of other ones and we weren't comfortable with their structure and it felt shady. I felt like there's more about them than about us, which is, I know, their business, but I just didn't feel comfortable with it. With SunPower we were able to do our monthly budget because we have a set cost for our electricity the whole year. They were very professional, and I was very comfortable with the experience, and we're happy that we did it.

I talked to a lot of companies with different prices and different products, and SunPower had an excellent solar panel. They were rated very highly for installation. The price wasn’t the best, but it was feasible. Dealing with the customer service was also painless. I’ve had a little bit of problem with the monitor, which is fixed now. I’m happy with the number of watts I’m getting.

Sunpower has fixed all issues with my system and it’s up and running like it should be. Besides the initial frustration with customer service, I received excellent support and am satisfied with how things turned out. I can honestly say I would recommend purchasing Sunpower Solar.

To lessen our carbon dioxide footprint, we decided to go solar. We got several quotes and SunPower was in the middle. We ended up choosing them, but it would've been nice if they were the cheapest. Finding somebody locally to put it on went totally smoothly.

With the rates going up, we decided to look into getting a solar energy system. SunPower is our tax incentive this year to buy solar and enrolling with them was easy. The salesperson was very professional. We're very satisfied with our decision to go solar.

Everything in the house is electric now. I have an electric car and an electric lawn mower. So we figured we should be doing solar. We then met one of SunPower's sales reps at a home show. Enrolling with them was very easy. The sales rep did an outstanding job. We probably undersized the system a little bit, but, other than that, it's working great. Everything's running perfectly smoothly. We were very satisfied with going solar. It helped take the bill down a bit but not as much as we had hoped for.

My family had 21 solar panels installed on our roof and two Tesla PowerWall batteries installed in our garage just in time to be ready for the PG&E electrical grid shutdown of late October 2019. We are very happy with the investment. Because we decided to purchase rather than lease the system, and because it is a long term capital improvement to our home, it was important to us to consolidate the equipment purchase, the installation, future service, and warranty protection into one transaction with one entity that was likely to be around for years to come. We heard too many stories of people who bought panels from companies that are now out of business, and had their panels installed by subcontractors who cannot be found, and now the customers are holding worthless warranties.

While Sunpower panels may be the best in the industry, their customer support is the worst I’ve ever experienced. I experienced an arc fault system shut down in early May 2019. After numerous calls, a repair team finally showed up seven weeks later. However, the Sunpower repair team failed to connect half the system. After many, many calls the system was finally completely repaired 21 weeks after the original system failure. No one ever called to give me a status update, therefore I had to call them frequently to finally get this job scheduled. One of the main reasons for this lengthy delay is that Sunpower has an inadequate number of trained repair teams for the Northern California area. The frustration factor was greatly compounded by the fact that Sunpower failed to communicate status of the repair job. This was a terrible experience.

We been debating about solar for many years. We are so happy to be able to work with Nicole **. She’s so professional, always on top of things and basically making our solar installation painless. The installation crew came on time, clean up afterwards and basically very professional.

SunPower did reach out to me and resolved my issue. I did have a very positive interaction with the crew that came out to finish the job right. They took the time to replace the critter guard and placed a work order for some broken roof tiles that need to be replaced due to previous attempts to get the solar system repaired. I did get up on my roof and checked the roof when I noticed the roof tiles were broken. Nothing was said to me by the employee(s) who caused them to break. I would advise to check your own roof if you have the capability to do so. ... The solar system is working as it should and I am happy with the repair. I did have a manager oversee the project through after my first review. Thank you SunPower for making this right.

Today is 10/18/2019. The last time we had monitoring data on our SunPower system was 9/6/2019. On 9/8 I did the recommended actions to fix it. Did not work. On 9/9 I called Renova, our installer, and they opened a ticket. On 9/10 a Renova tech came out and determined that the communication unit was defective. A new unit was supposed to take 3 to 5 business days to arrive from SunPower. 9/20. Still not arrived. 9/27 still not arrived. Renova found one that they installed on 10/9. SunPower said 24 to 48 hours to get data. 10/11 still no data. Called Renova - SunPower doing brain transplant of data from old unit to new unit. 10/18 still no data.

The planning and installation of our system went off without a hitch. Unfortunately, we have had 2 issues with our system. The first problem occurred in June, 2018. It took over a month to get someone out to take a look at the problem and another two months to get it repaired. We generated no solar power from June until October of 2018. The second problem occurred in June, 2019. I notified Sunpower of the problem and waited about two weeks before I received an email from them notifying me of the problem. They sent me some info to resolve the issue which was identical to what I had already read online and tried with their phone service person. We've been trading calls and emails since. I just received an email scheduling a service call on November 13. Their service is absolutely unacceptable. I'd remove the system in a minute if I didn't have a 16 years left on a 20 year lease.

I just cancel my entire house purchase because builder representative express direct threat and verbal ultimatum extortion that I either buy house with SunPower or they wouldn't sell me my house already in escrow. SunPower fail to inform me and provide with mandatory regulatory disclosure Solar Consumer Protection rights that been published in January 2019 following ABA 171 approval.

A friend of mine had SunPower installed and he recommended it. It seems to be working fine. I have 41 panels. Right now, it’s the time where nothing is on. There's no air conditioner, no heat, so it’s generating quite a bit of power. I talked to Samson once since we had the panels installed, and he took care of everything right away. I’ve already recommended SunPower to people.

We went through Stellar Solar, who’s a SunPower dealer. My son had their service and told me that their salesman was awesome, and that after it in two years, he would still answer calls and help him with anything, and that interested me. So, I called them. And while I had already talked to 3 or 4 other different companies and got bids, SunPower has better equipment and it was even cheaper than the other companies. I enrolled with them and it was very simple. They handled everything and all I had to do was to sign paperwork. The customer service representatives were very courteous and we had excellent interactions.

The electric bill was $400 a month and to save money, I had gotten interested in solar energy services. Joe, who came to the house, was nice and helpful. And the guys that came to do the installation were very professional. But I'm pissed off with what PSE&G is charging me! I shouldn't be getting those $40 bills. I should be getting $2.30 at the peak. They're charging me for the service and for the delivery. They end up double charging me. People in PSE&G's area have to be careful because there's really not a lot of savings. The website is perfect though. I go on, hit SunPower and it automatically logs me in. It goes to my portal and tells me what's going on. And as far as the solar goes, I'm 100% satisfied. It is working perfectly.

The rep of SunPower was very polite, very non-aggressive, very easy to listen to, easy to talk to and professional. He also dressed nice and cared about his job and what he was doing. I already had a quote for solar panels, and wasn’t impressed, and chose not to do it. So, that’s kinda where it was. I led him in the door and we talked. And he told me good information, so I signed up.

I’m a homeowner and our bill was a little high on PG&E, so I went ahead with a solar energy system. I came to know about SunPower from my nephew, Mondo, and the enrollment with them was a simple process. Jordan helped us out and he was really good. All the crews were excellent as well. They were all professionals and know what they were doing. So, my wife and I were really happy with all the installations and the sales team. Now, I’m on the flat rate but we’ve saved a little bit of money since we changed over to solar. Everything went perfect and I would recommend SunPower.

Inverter quit after 5 yrs. System worked great until now. On the 3rd inverter now and all defective. SunPower rep told my installer that she knows customers that have been thru 11 inverters before they got one that worked. This is completely unacceptable. Calling Sunpower is a nightmare and you're lucky if they call you back. They seemed overwhelmed. Haven't had any generation since 6/29/19. Almost 4 months. I wish Sunpower cared. Now waiting for #4. Nothing else I can do.

We live in a very funny place and our power bills were going up, so we were interested in some alternative. We got a really good price from SunPower, so we did it. The enrollment was simple. Now we have a lower electric bill, which was the goal. We're very satisfied.

I'd always been interested in solar energy, and the sales guy from SunPower came over to the door, and we talked to a couple places. They answered and addressed every concern easily. I've been using them since June and I'm very satisfied.

We knew about SunPower from some friends of ours. SunPower sent a rep out and we talked to her, and then I read up on it. I like their product better and the way they presented it. I found out that a lot of competitors actually use their panels for some reason. I'm very satisfied that I went solar. It has offset the hot summers here. We have the air conditioning running all the time. And we produce more electricity than we're using, even with the air on, so it's gonna be a good deal.

All new homes are required but would have done it anyway to help the environment. My technician was very professional and helpful. I would give him a 10 being the best! He helped me understand the system and suggested locks which I hadn’t even thought about.

After purchasing our first home we decided to go solar we have received exceptional service from SunPower. Bruce their technician was personable and answered all our questions regarding solar set up and maintenance. Thank you for easing our transition into solar!

I live in the Bay Area and SunPower is based here. I had a neighbor who was in the solar industry, so I had conversations with him about SunPower as well. We knew it was the Cadillac of solar panels, so we were really excited to be able to have the opportunity to go with to the best in class. So far we're really satisfied. The panels are completely black and they're gorgeous. They're really low profile and they work really well. The enrollment process went fine. We worked with a solar installation company and they use different companies depending on projects. We've recommended them to a handful of neighbors as well. Everything was great and really smooth. I would also recommend SunPower.

Solar mirroring issue. The solar app was showing production at night time. The guy was able to find the issue and rectify it. The guy was knowledgable, on time and quick to resolve the issue. I would highly recommend him and request company for his recognition.

Bruce the home visiting agent was accommodating, polite, knowledgable and fast!! I’ve no doubt my system activation is all good to go without issues! I give him a full 100 scores! Randy the over the phone agent asked for my home internet name and password, which is very strange, I did not give my password... SunPower should not allow that or have some disclaimers on why and what other options besides giving out personal information as such.

I’ve been looking at solar energy and didn’t know if it was gonna be worth it. My son put his SunPower system in and told me what he paid, and then I decided it was a good deal for me too. The process of enrollment was pretty easy with the team. They were very professional. Installation was also no problem for those guys. They did great and had done it in one day.

We had a very pleasant experience in getting our Solar panels installed in 2019. Our project manager Nicole ** was very thorough throughout the assessment and quoting process. She was also very patient while responding to our endless questions, concerns and was able to provide us valuable suggestions to optimize our installation as per the projected electricity need. The installation team was efficient, on time and left our property clean after the installation. The city inspection and connection with the grid was also very efficient and simple. I would recommend Hooked on Solar highly!

I'm a SunPower dealer and I finally got it in my house. Their response time and customer service definitely need to be improved. I know from being a contractor for SunPower that sometimes, there are few things that go a little too long. Enrolling and installing were smooth and easy though. My electric bill's gone now and I'm 100% satisfied.

I enthusiastically chose SunPower and had our panels installed in early 2017. My first 18 months with the panels were just great, exactly what I had hoped for. There was some degradation (10%) during the course of that time, but of course I expected it and was okay with it. However, there was a problem with the panels in fall of 2018 which required a service visit. Following the service visit, my panels have only been producing 40% of the energy that they were producing in the same months in 2017 and 2018. I reported this to SunPower at least twice and there were technicians who showed up at our house and say - "everything looks good from our end, perhaps the shading from the trees has changed".

We’d already spoken to a couple of solar companies over the years, but we live in Paradise and we were part of the fire. We were living with some friends who have solar, and they had had it put in a year before. We were spending a lot of time with them and talking to them. They said that they were really happy with it, so we ended up calling a woman by the name of Nicole at Rocklin, and she was wonderful. Everything was easy, mainly because of her because she explained everything to us, so we knew what was happening. We’ve only had SunPower for two months, but we have been happy with everything so far. Everybody we worked with was knowledgeable, kind and they all went beyond what they needed to. When the fellows came out to put it up on the roof, they were courteous and very nice. They spent a day and did a nice job. We have already recommended them.

One of my neighbors in my community got SunPower, and so I spoke to him. I looked at the installation, and it was really good. So, I went to the website and reviews were also good, so I opted SunPower. Jason really helped me out. He explained to me clearly what I needed. I told him what I was consuming, the electricity from the grid. He gave us clear information how it is going to help me out. And he gave us different options. I'm still in the offset two months of the solar power and I am trying to see when I can offset completely, but so far I'm pretty much satisfied. I have recommend it to some of my friends. They have also opted for it, so they've converted to solar power.

We decided to go solar to save money. I would like to recommend Bruce ** because he's nice and helpful. He tried to explain in simple terms what's going on with the solar, what to expect and what to do in case we encounter problems or any questions we may have pertaining with solar. He seems to be knowledgeable of what he's doing. A trusted guy you can have in your company. Thanks for the help.

I decided to go solar to reduce my carbon footprint and to reduce my yearly expenses. My experience with installation was extremely easy and quick. All the steps for paperwork with PG&E were completed by SunPower which was extremely good and easy for me.

I knew about SunPower through a friend of mine. It was very easy to enroll and we don't pay for electricity anymore. We make our own power. The customer service was legitimate and nice. I would recommend them. They did a hell of a job.

I use solar energy for the purpose of efficiency and energy cost savings. There was a problem with they system accurately reporting energy production and consumption. The technician, Bruce, arrived on time and professionally identified and corrected the system problem. He also carefully explained the problem and resolution.

The technician who came to setup the SunPower at my home was quite knowledgeable. Bruce explained every aspect of Solar and what the basic troubleshooting steps are. He was thorough and quick in his work. I would highly recommend Bruce for any onsite visits.

I looked into solar energy services due to my outrageously expensive utility bills. I have some friends that went with SunPower and were very satisfied with the cleanliness of their work. I also liked the warranty on the parts, labor and the installation. The salesperson was awesome, and enrolling was super easy. They have an app, so they helped me and my wife get logged in so we’re able to see all of our productions relative to usage, and see dashboards, graphs and charts. Also, the installers were thorough. They explained what their ideas were on where they were gonna install the different hardware, then everything ended up being exactly as they said it would. SunPower was honest and transparent, and we're satisfied.

Recently I purchased a new home in which SunPower solar panels were required. My husband and I were excited in the beginning. However, We have yet to see a break in our electricity bill. I called SunPower many times and they only offered a $6 lease reduction. This is not the appropriate compensation. It is very apparent that there is an issue with the panels and consumption but when I call SunPower the customer sever states there is no solution and no escalation process. This situation has been extremely disappointing. I would never recommend SunPower.

My overall experience with SunPower has been positive for the most part. Bruce, did a wonderful job explaining the system and how it works overall. I would like sunpower to provide a battery storage pack in the future. Not everyone was to share a grid network. It's only fair being that some homes will produce more energy than others.

I was very impressed with Nicole **'s knowledge and responsiveness. My brother referred us to her and she quickly produced a quote and answered questions. While she was excellent I am more impressed with the professionalism of the surveyor who came out after that then the install crew and finally the QC inspector after the install. That level of detail along with a good deal and very good warranty really differentiates you guys. Appreciate the good work and glad you guys did the work.

We called out about 10 different solar companies and I was doing research online. Looking at the quality of the panel and SunPower's pricing wasn't too much higher compared to the interior panels. We had one of their dealers come out and I spoke with them and was in contact with them constantly. SunPower has been fine. But there was some roof damage and tile install stuff with the dealer that I had to spend more time than I really wish I would have had to. There were some broken tiles that I pointed out to them and they came out with different roof tiles. I had to go back again to have someone else come out and get the correct tiles and put them on. I wish I didn't have to go up there and fully inspect it two or three times to make sure they did what they told me they were gonna do the first time.

The techs arrived today at 7:50am. I spoke to Justin around 9:40 and he stated that he checked the wires on my roof and they were "fine". I reminded him of what tech James had told me from the previous visit and he reiterated that the wires were fine, but my inverter wasn't working. While he was looking at the inverter box, I sent my son up with his camera and he spotted the cracked/burnt wires within a few seconds. We showed Justin the pics and his response was, "I didn't notice that". He went on to say that there were crossed wires in the inverter box and that is what caused the fuse to blow. I reminded him that James had found the bad wires, (which he stated were incorrect wires that had severely cracked due to weather) and that the faulty, cracked and burnt wires caused the arc which tripped the fuse.

Everything's going great with the SunPower system. I got it for environmental benefits and I love it. The enrollment was very easy and since having the system, my monthly bill is without a doubt lower. I’ve had SunPower for a year and a half and I'm very satisfied with my decision.

I will start by saying the installation process with SunPower was excellent. They installed the panels quickly and were very responsive. A 3.5 years later we need someone to come out and fix our system. I called on 8/26 and spoke with a very helpful customer support person. She walked me through some troubleshooting steps and we determined someone would have to come out to service our system. This is where things went downhill. I was told I would receive a call within 10 days to schedule an appointment for someone to come out and fix our system. I was assured that it would most likely be less than 10 days to receive this call. This was odd. Why can’t they schedule it on this first call? Anyway, I thank her for the attempt at fixing it and waited for the call.

It came with the new home. I am waiting to see how this works. The service guy was wonderful, very knowledgeable about the service. This not a good survey. It should focus more on the person as your service is so new.

When I contacted Pickyoursolar.com, they did the research for me and I was presented with their three best candidates to do my system. SunPower was one of their choices. I had panels installed and it was a very pleasant experience. In the last year, I paid roughly what I paid monthly before the system and so far, so good. There's a slight change and I'm very satisfied. I’ve recommended SunPower to a number of my friends.

Within the first few days, I called SunPower because I didn’t quite understand the recording that was going on. There were some blank spots or surges – bits that I didn’t understand. But they explained that it wasn’t real-time data and it all balances out. At this point, it’s only been a couple of months but so far, it’s been great. It was the contractor that I ended up using that recommended SunPower.

SunPower is the financer of our solar services. They worked with SolarOne who put our solar in. They were the one that came out and did the quote. So far, we're not satisfied with our decision going solar. We're beyond dissatisfied. If we have to sue Solar One, we're gonna sue them. I have a 3,515 square foot house and my house is 110% electric. Now, I still get electric bills from APS. On the solar, I pay at least 207 and I have a $247 electric bill from APS. I should only be paying 207.

Personally, I still feel that it is absolute insane that SunPower doesn't offer homeowners in my community the opportunity to BUY their solar panels; only to forever-lease them. And that you MUST get solar panels in order for the home to appraise (or so I was told). But aside from all of that, the company specialists themselves have been some of the absolute kindest people I've dealt with through this home buying/building process. Especially Heather. She's a gem. Thank you!

Environmental and I wanted the best technology...hence SunPower. Also, work in the Utility industry and know exactly where the PG&E electric rates are going. I will already continue to pay for the rate payer grid. SunPower made sense and was a great decision. I’m very happy.

I've had an awesome experience with SunPower thus far. I worked with TECO Electric, our local electrical company in North Carolina, and checked SunPower's history. I made sure they won't go anywhere and checked their service records. I decided to go with them and within 40 days, everything got set up and running. Currently, I trade my power bill for power loans. TECO took my average power for the year and built me a system that would give me 100% of my power based on my usage for a year and that's the price of my loan. It's around $30 more than the price of my power bill but I'm okay with that for the fact that in 10 years, Duke Power is gonna raise their percentages 10-fold compared to what I'm paying now. It's not gonna matter as I'll get my rebate and I'll be good to go. Thus far, I've already referred SunPower to other people and they're getting systems put on their homes.

I decided to go solar for multiple reasons. I knew PG & E would be passing on the costs of the multiple fires in CA to their customers and I would be retiring in 2 years. I didn’t want to have a continual raising monthly PG & E bill at retirement. 2) I have a Leaf, (electric car) & a plug in for it in my garage. I wanted to decrease my monthly costs for charging it. 3) I wanted to do it for the environment & it seemed so logical because we have so much sun.

We went solar in order to save money on our PGE bill. SunPower team was great from product pitch to installation. No issues at all. If solar makes sense for you, I highly recommend SunPower! You will be in good hands!

Went solar to save money and save the environment as well. The activation process was great can’t to see how I can save by going solar. Bruce is the technician who set us up. He did a great job. It was overall a fantastic experience.

I did some research and met with a couple of different solar companies. The guy I met with from SunPower, Mat, was very knowledgeable and upfront. He told me that solar might not be for me and that they would have to do an energy audit. With that, I could make an informed decision. I was very happy with the way he approached our attempt to go solar. He also gave me a list of people from the small town we live in and I called them. Everybody gave nothing but rave reviews. Thereafter, I went with SunPower and their installers were great. They did exactly what they said they were gonna do. They were concerned as they had to do some reinforcement of our room from the inside. That team was great and everybody there was wonderful. They were clean too.

I have been installed for a year now and love my system. At first, there were some hiccups and delays but we were kept informed throughout the whole process. In the end, this is the best product out there! I encourage everyone to go solar.

Enrolling with SunPower was very easy. They sent someone to our house and explained everything to us. We went with them and thus far, we've been very satisfied with our decision to go solar. We keep track of our usage and we keep track of how much power we have accumulated. Currently, we’re leasing our panels, so it’s a bit different for us. But still, because we use so much electricity in this house, we’re still seeing the savings and we’re hoping to see savings even further in the future. We live in a very small town and a lot of local people stop by and ask us about our experience going solar. We've encouraged them to look into it.

To save money and to save energy consumption, solar is the future of power, Californian has lots of SunPower specially here in Sacramento, so what better way to harness that power than to go solar, advantage and disadvantages are in depth reviews.

I researched different manufacturers and ended up getting five different quotes. SunPower wasn't the cheapest and it also wasn't the most expensive, but it had the best technology. Their customer service had been great. REPOWER America, the installer they used, had been good too. However, we had a Generac whole home 20-kilowatt generator and there was a fair amount of discussions and issues about getting that compatible with the solar system -- that is an area that they may run into more people that has that combination. Also, the monitoring software does not always pick up the data correctly, but, other than those, the system is great. I'm very satisfied with my decision to go solar.

I have had several friends convert over to solar power and finally decided to take the leap myself. SunPower made it a great experience and we had help every step of the way. The service was top notch and we love our solar system. Thank you!

I did some research on SunPower and the installer here seemed to be very popular. I also talked to a couple neighbors or from friends, and they used the same installer and were pleased with their installations. So, I went with SunPower as well and their customer service was really good. Everything was explained but there was a little bit of confusion with our power company on how they were modifying the process and between the call net metering and bill netting. Other than that, I’m really happy with my decision to go solar and I’ve been tracking my system's performance carefully. But I’m not happy with the SunPower app. I’d like to have direct access to the raw data. Plus, there are times that it’s saying I’m producing more power than my solar panels can produce, but then the next hour, it shows no production.

I installed SunPower on my house this past January and was extremely happy with the install process. This month I received a call from them saying they would like to schedule a service visit because their sensors indicated that some of my panels weren't responding. They scheduled it quickly, the techs were extremely professional and efficient and everything was sorted out with no inconvenience to me. Highly recommended.

Semper Solaris installed SunPower panels and system. Our main Sunpower monitoring system stop working on 11/10/2018. Almost 10 months now and it's still not fixed. I've been asking for a resolution and escalation but nothing. I've been calling and trying to get this fixed but they Semper Solaris says Sunpower doesn't want to replace the broken monitoring system. They are being constantly told, “We are working on it,” but no progress for and no ETA on getting it fixed. They just keep saying, “We're working on it,” and putting it off. Terrible service.

We are leasing our panels through Sunpower. In 2018 (the second year of our lease) the monitor stopped recording data. Numerous calls to Sunpower were ignored. I finally contacted Kurios Energy (installer) who came out quickly and replaced the monitor. Kurios seemed to believe the missing data would be restored. There were 6 months of missing data. I contacted Sunpower several times and was told ultimately that missing data could not be recovered. Unfortunately my 2nd year true-up was 4 times the first year and of course I had no way to determine if, in fact, the panels were producing anything. My contract says Sunpower will pay &0.16/kWh if production does not meet expectations. According to the monitor our production for the 2nd year was 7,317.00kWh.

I love going solar. The SunPower salesman came out, explained things to me and I filled out the paperwork. Then I got a phone call saying when they would be out there. A few days later, they turned the system on. I had one question so I called SunPower and talked to them. The solar goes out but the solar is still on. But you have to go through the AVS and they were really good about explaining that to me. Also, they were very nice. I would recommend SunPower to anybody.

Thanks to Sunpower reaching out to me there seems to be a resolution that matters. I believe they are aware of the challenges with their off shore customer support and are working hard to make corrections. The panels themselves, with the micro-inverters are superior. In less than 2 months of production I actually generated more electricity than I produced, which resulted in a $700 check back from the power company. I don't know why anyone would NOT get solar. Sunpower will be the company I recommend first when I talk with friends.

Michael was great, he took great care to explain and show me everything about the system and the app. We had a good time talking about the system and other things. Would definitely recommend him and SunPower to anyone.

Bruce is an awesome technician, very courteous. Very professional tech., showed up on time, knew exactly what to do, explained in detail what to expect and how to operate etc. Highly recommend him. Good job Bruce! Five stars for your service. Keep it up.

I’m happy with going solar. I heard about SunPower through a friend. In the enrollment, Jeffrey came out and told us about what it was going to be like, what they would do, and how they would put them up. He was good and very polite. He even came out later and asked if everything was okay. The process was easy. I’ve already had people go ahead and get the solar panels because of coming down and talking to me.

I was told I'm gonna save money with solar and my niece recommended SunPower. Enrolling was not too difficult, but they had problem with Edison (things like they say they’d come and they don't) and it took a while to get the whole process up and running. The SunPower team member was fine though and so far, so good.

Mainly to have the roof installed. The solar was secondary and since it was part of the installation that worked out for me. The reason for a 4 out of 5 for the experience was that communication about the status of the work that was done could have been much better.

We have been talking about the possibility of getting solar panels in the house and when we went to a home show, we saw several companies that were advertising. We talked to several people and invited SunPower. They were very nice and they did a good job, installation and everything. The bill is now lower, but we pay a lot for this system and I thought that it was gonna give us bigger savings during the month, but it’s not. Still, I will recommend SunPower.

He was very friendly and worked very quickly to get it set up. Asked if I had questions and answered all of my questions and showed me where all the power switches are how to contact you guys if I have any more questions.

Updated on 06/04/2020: First of all, I feel they continue to lied and try to blame every but Sun Power. This people are a joke, Have tried to fix the issue on the surface. Holding me to the contract, while violating their-self.

SunPower had people going door to door in the neighborhood. I decided to look into solar energy because I thought it was the right thing to do for the environment. I do believe in global warming. However, I’m not satisfied because of all the problems we’ve had. I’ve had two incidents of them not working. Two months after we’ve put the system in, the inverter had a problem, and it shut down. And it took 31 days to get someone to come to the house to look at it, to re-cycle it. Now, they reimbursed me for some money.

I called the SunPower corporate office in early June as my system wasn't producing to capacity. Once I opened a case number they said they would order the parts and it would be resolved in 10 days. On day eleven I contacted them and they said it the ten days was ordering of the replacement parts and it would be another 10 days to schedule to have a team come out and replace the defective parts. I again waited until day 11 and had to call again. This time they told me someone would be contact me to schedule a time to send a team out to install the replacement parts. When someone finally contacted me, they said I was scheduled for August 19th. That was almost 3 months from my initial contact with SunPower. Today, they came out to install the replacement parts and they said they could not install because of all the bird excrement under the panels.

I had a SunPower system installed by Consolidated Solar Technologies (CST) in Albuquerque NM in 2013. I have had a few issues but was able to work through CST and got them resolved. I currently have an issue with the monitoring of my system. I tried the SunPower chat system and after they had me shut down and restart my system. When that did not work they told me to contact my installer for a service call. When I went to contact CST I found they had gone out of business. I could not find anyone in the Albuquerque area to service the SunPower system. I got back on the chat system and after shutting down the system, again, which did not resolve the issue (again) they had me go to a website to find a service company.

We went solar to help reduce our PG&E bill on our all electric house. The installation was clean, efficient, and professional. The team was extremely knowledgeable and friendly. I highly recommend this team.

We rent our house in CA and our tenants reported a high True Up balance/bill from the local electric company. The solar panels have apparently not been working since Jan 2019 and were reported to us in mid-July 2019. We have called Sunpower corporate many times since then and have been told each time "to call back in 24 hrs." I even asked twice for a supervisor. Was denied speaking to one because "they were too busy" and "they will just tell me the same thing." A referral department is supposed to call us back with an appointment for a local contractor company to go assess the problem of the panels, but nothing is being done or offered by Sunpower customer service.

I am in my 3rd year with SunPower. The contract stated that I would get a reimbursement (TrueUp) check each year if the system failed to produce the amount of power they committed to in the contract. In early 2018 I called customer service to find out where/when I would be getting this amount for 2017. I was told that those reimbursements were already made out earlier and that mine couldn't be calculated because 1 of my inverters wasn't reporting data. After several months and numerous calls with Customer Support, I finally got the inverter replaced. Then I had to start all over again requesting the reimbursement and finally got it late 2018. I kept asking why didn't their monitoring system detect this and notify me proactively that a repair was needed.

SunPower panels are OK but their Combiner Boxes are old technology that won't allow you to monitor each panel's performance and output. If you try to upgrade to an Enhanced Enphase Combiner Box, SunPower will void your system warranty. Make sure whichever company you go with that their system offers monitoring of each individual solar panel. I firmly advise buyers to steer clear of SunPower with their outdated system setups.

I purchased my 8.3 kw system outright cash. Several months to get the installation done, busy time and so on. First year production data was intermittent and they checked the data link, power line converter for ethernet, software on the power monitor unit and now two and a half years later after another of many calls SunPower tells me all 24 inverters/optimists are defective. 25 % reduction in power on the best irradiance day. Months of e-mails and phone calls and still no fix. I have instituted a investigation request with UL labs over the safety and listing of these electrical products, required for installation here in Massachusetts under the National Electrical Code NFPA 70. Let the buyer beware...

I have converter failed, call the company they can't give me the date because it on back order. I call Baker Electronic get the same answer. I read the contract, all it mention is "if something goes wrong the solar can't give out the amount they promise then they will give you 15 cents per KLW that they under produce. SDGE charge me wayyyy more than 15 cents. I will continue to wait until they give me new converter. Now I have two Bill to pay. One from SDGE $400 and the other one from the solar company $254. I am on my two month waiting for them to replace my converter.

I choose this service to save money and encourage green energy usage. System was out of service for almost 2 months and I have to call them let them know that I got large bill from electrical company this month. They told me they have to replace micro inverters to fix the problem. Whole process took few months, while I was paying electrical company. They said reimburse me after the problem is fixed. Finally I have to send all the electrical company bills and they came up with $39 adjustments. Where I have pay $700 for those months.

Both the SunPower company and their representatives were able to resolve my issues with the panels and the inverters not working. I am satisfied with the current Winter operations of the system and look forward to full capacity in the Summer months. The system is now working much better and meeting my energy needs.

We went with Solar in order to do our part for the environment, maintain a competitive house value and, hopefully, reduce our electric bill. We were extremely pleased with Hooked On Solar. They kept us informed every step of the process. They worked through difficulties with our utility company. They kept us informed and involved in every step of the process and addressed any questions or concerns we had. Even after installation, they made sure we knew how to use the software for our system. And again answered any additional questions we had about the systems operations. They truly demonstrated what it means to provide excellent customer service and support.

An employee of SunPower used his son to sign up for a solar lease on a property the employee was purchasing via Seller Carryback. The house was foreclosed on but SunPower is refusing to release the lien. Francis ** of SunPower offered that we can buy out the lease for $108,000. Yes. $108,000. The seller, our realtor, the seller's realtor, etc have been trying to talk to someone to get this taken care of for 2 weeks. It seems that no one at SunPower really cares that their employee wrote what appears to be a fraudulent contract with his son on a property his son did not even own. Be very careful dealing with these folks.

Sun Power did a great job of making things once I got someone to replace my inverter to include analyzing my past production and compensating me for the lost production while waiting for the inverter replacement. If I would not have been terribly frustrated trying to get in touch with someone knowledgeable who could take some action and set an appointment for me in the early stages, I'd have never given a low rating and would update my rating to 5 stars. However, the first level of customer service needs improvement and took too much of my initiative to get through for me to give the last star even now. I will continue to recommend the Sun Power product as we have been nothing but happy with it despite this single bad experience.

Great product great rep but awful customer service. My Eversource bill shows me how much I bought and sold and it produce only 292 kwh for the month of June. The lady at customer kept on arguing with me how it produced more. Now I have two bills. My five kw system only produced 292 kwh for June. When it should of produced 34kwh/day avg.

My wife and I recently met with a sales rep from Sunpower who was pushing us to lease panels. Sunpower is all over our neighborhood. We were given a lot of inaccurate information. Examples:

Our parents, who suffer from dementia, signed a contract with SunPower for solar panels. The panels were never connected and the benefits of the system were never realized. Our parents are being charged with a $35,000 cancellation fee, which they did not realize was part of the agreement. They had to sell the property to finance assisted living. Our father suffers from vascular dementia and multiple post stroke disabilities and cannot read nor comprehend a contract. An aggressive salesperson, using predatory sales practices took advantage of our parents. SunPower refuses to help them craft a solution to this malpractice. We urge everyone to be aware that the company seems to target seniors who should not be committing to these products.

Technician was great. Kept me informed, was respectful, professional and courteous. I would recommend this company for all your solar needs. When I made my appointment, the tech support was able to accommodate my appointment request and the technician was here first thing in the morning.

SunPower panels were installed in 2006; nearly all the panels are now markedly discolored. One solar rep suggested perhaps it is delamination. The company that installed is out of business. After months of back and forth with SunPower they said they would replace all panels (24). Then they reversed the decision claiming out of warranty. If it were one or two panels it would be one thing. But the fact that nearly all 24 are appearing damaged would point to a possible manufacturing defect. NO SunPower rep has come to look. I've asked for a way to appeal and am getting no response. I can't be the only one with this problem. Disappointed both in product and company customer service. Guessing this won't get published...

We chose SunPower solar to help alleviate cost of power. It was installed Aug 2018. In March of 2019 we had a massive blizzard and now my system is producing less power than designed. Warranty claim has been filed and SunPower is denying the claim as an "Act of God'. It appears these systems are unable to handle extreme weather or SunPower is unable to stand behind their product. Overall dissatisfied with SunPower support.

We like SunPower. This is save money and energy. This very easy to use. And the bell is a little bit cheaper. My family and my friends love SunPower. I feel proud my using SunPower. I like to tell everybody they use SunPower. I feel proud. Thanks SunPower.