SunPower Reviews

Most recent stance per our contact (Brett) was, they would incur a loss to repair - and they won’t do that, they won’t release me from my lease, and per the rep “off the record” I would get an attorney. Horrible mismanagement. New investors (SunStrong Management) purchased my lease and continue to attempt to collect payment on a non performing system that they are responsible for and thus far refusing to repair. Nightmare and no one there cares, constant run around from company reps and every time you speak with someone new it starts all over again.

The device that allows my system to communicate to the Sunpower website has been broken for 4 years and they provide no assistance. My last SCE bill show I made 2 kwh in a whole month. Apparently something is wrong and I can get no help. They say if you use another company to repair, it will void your warranty. (what warranty, they're bankrupt). They subcontracted to Renova who never responded to 5 calls I place with them for assistance since Renova is only interested in servicing the customers that they sold to and not legacy customers of Sunpower. If I were you, I would look elsewhere and not give Sunpower a second thought.

I have three separate electronic requests pending, all of which have been pending over two weeks. They are also delaying the refinance on my house which is costing me hundreds of dollars. Their processes are so slow and inefficient you will wonder if there actually are people responding to these requests. I have had only heartaches and rage since signing up to be a Sunpower customer. The company resources pale in comparison to the number of customers they have, and I would legitimately feel sorry for any sucker looking to sign a new contract with the company. If I had a Time Machine I would never have gone into a lease with them. In all seriousness I would highly discourage any person from getting involved with Sunpower in anyway.

I must have called around 100 times and was told EVERY TIME that the case manager or supervisor was in a meeting and would call back. They NEVER EVER call. I needed to call back and always received a forward message at why the issues aren't resolved. In the year after it finally was installed the system went down about 6 times. Then they need to (waste time) and troubleshoot. This added days each time and then the tech that was supposed to come in a week, would come in 3-4 weeks. Obviously never fixing the issue because two weeks later it was the same issue. Then with a work order for a technician to come out, the company files bankruptcy and I'm told they will not be resolving the same issue that's been going on since day 1.

Everytime I call, I have to sit and wait for a very long time. It is 3/29/24 @ 11:16am and I have been on the phone with them for 18 minutes already - on hold the whole time. I already called Air Sun before this call and they told me that they are still waiting on Sun Power to approve the compensation for the work order to come out to my house and fix the solar inverter. Air Sun took less than two minutes to ascertain what I needed and what the hold up was; the hold up is completely on the Sun Power side. Right now I have talked to the woman from Sun Power three times and she cannot seem to solve this SIMPLE issue (41 minutes in and I am back on hold again).

On 3/27/24 I called our power company, Southern California Edison, and they confirmed with me that our solar stopped working on 11/30/24. Today is 3/29/24 and it is still not working. That is four full months, 1/3 of a whole year, that we have been paying a lease @ $118.47/month and we have received no service from Sun Power. I already talked with Air Sun today and they said they cannot come out today even if they get the compensation approval from Sun Power. So, today is Good Friday and so they won't be out until at least the 1st/2nd week of April putting us at well over 4 months by the time this gets resolved. I am expected a refund of 5 months lease for services not rendered.

I called SUN POWER on 3/6/24 because I noticed my solar wasn't showing any production on the mySunPower phone application. They ran some tests on their end and said we would have to send a technician out and that they would call me and schedule it. I have called Sun Power numerous times over the last 5.5 years and they have never ONCE actually done what they said they are going to do without me calling several more times. So, I waited two days and called back on 3/8/24 to find that they still haven't done anything and they blamed Air Sun (their partner company). I called again twice on 3/26/24 and then again on 3/27/24. Every time I call, I have to sit and wait for a very long time. It is 3/29/24 @ 11:16am and I have been on the phone with them for 18 minutes already - on hold the whole time.

I already called Air Sun before this call and they told me that they are still waiting on Sun Power to approve the compensation for the work order to come out to my house and fix the solar inverter. Air Sun took less than two minutes to ascertain what I needed and what the hold up was; the hold up is completely on the Sun Power side. Right now I have talked to the woman from Sun Power three times and she cannot seem to solve this SIMPLE issue (41 minutes in and I am back on hold again). On 3/27/24 I called our power company, Southern California Edison, and they confirmed with me that our solar stopped working on 11/30/24.

Today is 3/29/24 and it is still not working. That is four full months, 1/3 of a whole year, that we have been paying a lease @ $118.47/month and we have received no service from Sun Power. I already talked with Air Sun today and they said they cannot come out today even if they get the compensation approval from Sun Power. So, I wrote this on Good Friday and I figured they won't be out until at least the 1st/2nd week of April putting us at well over 4 months by the time this gets resolved. It ended up being 5 months and 3 or 4 days without service. The whole time I have been paying my lease with NO SERVICE. I am expected a refund of 5 months+ lease for services not rendered.

Fast forward into mid June of 2024, I had been working with the Better Business Bureau to help try to resolve this fiasco. They really helped and got the ball rolling. They connected me with a man named John ** at Sun Power and he calculated 5 months and a few days of service was worth $636 and some change. He checked with me on that figure, and I agreed it was correct. He said I would be issued a check within approximately two weeks. The end of June came and went and no such check arrived. I called and left message after message for John and no returned call came (408) 703-9926 is still the working number but I have since called it 40 times to no avail. I have called Sun Power approximately 90 times now on this issue. I have REPEATEDLY asked to speak to a manager/supervisor and as of today 11/13/24 I still haven’t received a call nor been transferred to speak to one.

All I hear from Sun Power is that I have to go to a website: ** to address the issue. The website has no ability to do so. November is when my Settlement Bill is due. In November of 2023, my bill was $271.34 and in November of 2024, my bill was $1035.62, up $764.28. Not having solar for 5+ months really set our finance back and Sun Power has done NOTHING to make it right.

Money talks. I have an 840 credit rating because I pay my bills and am extremely diligent about staying on top of things. I have decided that the only way to get Sun Power to call me is to stop paying my lease for 5 months (I am on month 4). They have started calling me now, but still no one has called to resolve this issue. They are calling for money, much the same as I have been since June.

Tomorrow I am calling the Attorney General's Office and the California Public Utilities Commission regarding the lack of service I am receiving from SunPower. It has been dozens of calls and months of waiting. I am done with SunPower. No one, not a single person at SunPower follows through with anything they say they will do. Crooked is the word that is coming to mind when I think about SunPower. Steer clear of Sun Power. They do not care about their customers in my opinion. They only care about collecting money - no service.

It took 6 months after installation and 6 different groups of people to come out and fix it to get it to work. I have a clay roof. They broke some tiles. I asked for a final check on broken tiles, and they ghosted me. I guess that is my problem now. When I saw the bankruptcy notice, it was not a surprise. I would strongly encourage you to do your research but there is no way I would recommend them. I would like to give them zero stars but I guess that is not an option.

She has to have internet which is $80.00 a month which they told us she has to have for monitoring the system, (but when the system was down for 6 months they had no clue it was down til I told them, plus she didn't get credit for that 6 months either) solar payment is $268.00, plus my monthly electric bill is $450.00 a month. This solar is an absolute joke and she's not saving any money, she's paying more every month! Sun power does not get back to me via emails or calls, they pass the problem to someone else and the problem never gets handled! Do your homework and research them. You will find more negative than positive reviews. My mom just passed away and now I'm having to deal with this company and I am completely unsatisfied, angry, frustrated and just want this company to remove all of their equipment, keep that 10 years worth of lease payments and go away!

On April 22nd 2024, I spoke to SunPower on the phone. I was told I would receive compensation for the missed appointment with no communication. As of today, I have yet to receive that compensation. That same day, Susie emailed me to say that she will be assisting with the repair. Susie said to look for the next email on 4/29/24. That date came and went with no email. On June 3rd 2024 I emailed again to say I have not received an update. I did not receive a response. On June 13th I emailed again for an update. I did not receive a response until June 23rd. I was told there was a “supply constraint on the replacement”. I was told I would receive an “email update on 7/30”. That date has passed and I have not received an update. I called on 7/30 for an update. I waited on hold for 2 and a half hours. I ended the call because I had to go into work as I am a first responder.

This situation has been extremely frustrating. The lack of communication and just respect for my time is concerning. I am at the point where I feel I need to get legal representation involved. We are paying for a service that we are not receiving. I am tired of being told that you are paying for the repairs and will receive money back based on the electric bill. Please let me know if there is someone higher that I can speak to, not Susie.

Richard **

Finally got our panels removed on 4/19/24. Had the roof replaced 4/22/24. Called Sunpower 4/23/24 to let them know the roof was done and panels could get installed. They told us someone would call us. After a week or so, we called again. Now we are being told they need to find parts. Another useless interaction phone with customer service people. Another few weeks go by; we can't get any answers. Now we have been without solar power for over a month. We were not informed that the process of reinstalling our panels would be so complicated. Another few weeks go by, now we are being told by useless phone people that they need to assemble a team. Of Avengers? Not sure. Again, someone will call us. No answers or solutions.

June. We get a bill from ComEd for $161.31. Still no response and only excuses from SunPower. July. Bill from ComEd for $204.19. Now SunPower is saying we have to pay before they will reinstall panels. Would have been great to know in April since the check from insurance has been sitting here waiting. Finally lost my mind and refused to get off the phone with SunPower until someone did something. Finally get an install date of 7/15. ComEd bill for August is $193.23. Now SunPower has cost me $558.73.

I expect to be reimbursed. It was EXTREMELY difficult to get our issue resolved and cost us an additional $558.73 that I expect to be reimbursed. If SunPower does not have the ability to give good (not even great) customer service, you really should not be in the business of working with customers at all. The way we have been treated as paying loyal customers of 5 years is horrendous. As a Customer Relations Manager myself, I would fire anyone who treated my customer in this fashion. Especially loyal customers. You should be ashamed of the extreme process you put us through, the stress, the time wasted calling, texting, pleading. It should not be this difficult to get things done.

The appointment availability is laughable, with openings for appointments over two months or longer, even for a simple checkup or measurement visit. After that visit, another two months pass and they are supposed to be replacing the unit, but on the installation day, the technician that came out said he was here only to remove the defective inverter and send it in for repair with no other information on timeline. Nobody told me that there was a change in plan for the service/replacement/repair.

I am appalled with the lack of communication and the extreme wait times between service calls, with no apparent concern that my system has been sitting and merely collecting dust for over 7 months and there is nobody that even cares enough to call or inform me of timeline or change of plans to address my broken system. I have sent emails that went unresponded, used the messaging system under my case on their online service portal (also unanswered) and calls to 1-800-SUNPOWER that get outsourced to a Philippines call center that have extreme wait times and representatives that are poorly equipped to answer my concerns or even explain what is going on, other than "your case manager will be informed and be in contact with you.", which they don't. They wouldn't even relay my case manager's contact information to me.

I can't even call or email anyone directly regarding my case. You have to call a 800-SUNPOWER and wait for at least 30 minutes on hold. You will be routed to to call center in the Philippines, with unprofessional representative who are interrupted by children in the background and put you on hold to deal with them. I could hear them whispering to their kids to be quiet. Don't be surprise either if you hear chickens in the background. Literally happened to me, more than once. And these guys are nothing more than an answering service with a script. If you are thinking about installing a Sun Power system and they try and sell you on the fact that the warranty will secure your investment, think again. Chances are, if the system breaks, you will go for months or possibly longer without solar power, with poor customer service and frustration.