SunPower

I wasn't completely satisfied with the installation and I kept sending the subcontractor, Sea Bright, emails, but they were difficult to reach. I just gave up, then they finally completed the installation and I just forgot about it. I also emailed SunPower asking for help. I had a question regarding the start-up of the system because there were some concerns whether the system was working or not, and SunPower replied, but they just sent me back to Sea Bright. Aside from that, we just started the panels a few weeks ago and it's producing a lot more energy than what I'm using. That's a good thing, but we haven't seen any bills from our supplier yet.

BEWARE- SunPower DOES NOT deliver on their commitments. I signed a contract with them in March 2023 to install Solar Panels with their promise that I could enroll in NEM 2.0. They confirmed with me that I had met their internal deadline to enroll as the deadline to meet NEM 2.0 was April 14. Valentina **, from their sales (Energy Consultant), assured me that SunPower provides premium services and I would be enrolled under NEM 2.0. In April, after signing the contract, I followed up with Valentina multiple times via email and phone calls to obtain status updates on my solar application. Instead of troubleshooting, Valentina gave me the run around and told me to contact a project coordinator (whom she did not tell me that was either).

I primarily wanted solar to do my part towards clean renewable energy for the planet. Ten years ago I did not find it affordable nor the technology- especially expected lifetime- acceptable. With the 26% government tax credit, the system can about pay for itself at the current price for electricity with my utility. If the cost for electricity goes up significantly in the future, there will be an actual savings as well. I was very pleased with the Sunpower sales rep who used zero pressure to purchase and listened to my concerns and wishes and did his best to meet my needs/wants. Everybody on the installation team was professional and a pleasure to work with.

I wanted to experiment with solar technology. My PSEG bills were getting expensive so I wanted to save money. Given the demands of our modern world, I also wanted to find a way to Improve my carbon footprint. The installation went smoothly and the system is operating as intended.

The first time, we weren't sure that we wanted to do it, but the SunPower guy convinced us and we liked it. I didn't think the techs would be that good because they were so young. But so far, it has been great. We built a swimming pool with a double pump for the waterfall and we should be getting $400 or $500 a month. I get credit instead of bills. All my sons went solar after the first time they saw the benefits that we got.

We made the initial approach in August of '21 and then, I messed around a bit with getting an idea of costs. I finally decided in October and we signed the agreement. SunPower’s installers came at the end of December and started the installation and finished sometime in January. The installation process was relatively easy. The installers just climbed up on the roof and did it. We didn't have to do anything. So, there was no real issue from that point. But there was still a delay after it was installed. We had to sit there and look at it for a couple of months until it could be inspected and deemed to be appropriate to be turned on and hooked up to the grid. It wasn't switched on until about March. There was nothing we could do about that and it was the county that created the delay.

The vendor gave a nice estimate and a good presentation. We were impressed with them. Enrolling with SunPower went incredibly smoothly. We also had battery storage to put in the basement. They did all of that and got all the permits. We're very happy with SunPower. We didn't have an electricity bill between April and October last year, and we got some incentives back for shared connections and net metering. We've had power outages and the battery backups have been great, especially in the winter time. We had one very long power outage and the batteries kept us going. I would recommend SunPower because I know that they're one of the leaders in the industry. They're very good. They also have a nice app that you can track your energy usage and how much you're saving. That's useful. They also send you monthly reports that are insightful.

They installed my system back in 2019 and it was all good. So I went back with them when I added panels. So far, the service has been great. They've been really professional, honest and timely. They do a good job. The installation was much better than what I've seen other companies do.

The process with SunPower was seamless. The installers were in and out fast. However, looking back on it, I'm not sure that I would do it again. I don't see any savings of anything substantial on our electric bill when the year is all said and done. The entire community gets a break on the electricity 'cause the city went with a deal. Now that we're locked in with solar, we don't have access to that.

There were only a couple of times I had to call with a couple of questions and the reps answered them and resolved any issues I had. The only issues were reading the daily solar output. The techs did the initial installation and then, three weeks later, another tech came out and did the final hookup with the city inspector that came by to review the project. So, it was good. I haven't spent as much on the Edison bills since I've had the solar with SunPower. I was disappointed that I couldn't put more panels on, but that was up to the Utility Commission and the state of California, which I kind of have a negative attitude towards. But as far as SunPower, they put on the panels that they could. It has worked out as far as the energy bills.

We were seeing more and more wild fires in our area. We also were replacing our gas furnace with an electric one. I looked into what the cost to change to solar was and found that it would cost the same or a little less to convert. In reality it has cost a lot less! I have not had an electric bill in over a year. It is amazing! My only regret is not also installing a battery because now if I added one I would have to change to NEM 3.0 which would not be as cost beneficial to me.

Finally went solar early last year. My electric utility bill is now just fees and taxes, no grid consumption. The installation also looks great! Helps the environment as well. Highly recommended. Generates electricity even on cloudy days. The SunPower app, however, doesn't always seem to calculate net export to grid correctly.

After taking 3 months for a major competitor to just come out to survey my house among other things, I decided to go with Sunpower. For a relatively big project, they made the process seamless from start to finish. Every step of the way and everyone I worked were helpful and professional. I would highly recommend Sunpower to any friends and family.

SunPower installed my solar panels couple years ago back in 2021. Their friendly staff have been pretty efficient and organized to install. Temporarily, I was unable to connect and view my data on my iPhone app. They helped me to resolve this issue in few minutes and monitor performance of every panel and output in the app.

We wanted to save money and help the environment. SunPower is a great company. They have great customer service and are very efficient. We got our solar in record time. The installers were careful and friendly. The price was reasonable too.

Paul was the solar guy that came here and I was very happy he brought the solar panels with him and described the difference. It seemed like he really knew what was going on. I was happy that the solar panels were made here. Paul was a really nice guy. He took care of me, made sure that everything was the way it should be, and he always stayed in touch. SunPower was a really good company.

My SunPower system is on a small 1,000 square foot cottage, so I'm able to be with a lot of other energy saving strategies. I'm net negative, so grid connected, but exclusively using solar power in the aggregate. My project is in Vermont where it's not sunny all the time, but if I look at it over the course of the year, it generated more power than I use. I use SunPower's app to track how things are looking, depending on what time of year it is. Having a quality installer means a lot.

I went solar to save money and reduce pollution. I am very happy that Michael and Sunpower could get me into NEM 2.0 before the changeover. Highly recommend sunpower for ease of installation and setup.

I was interested in purchasing a solar system so that I could save money and also to help the environment. I called and someone called me back the next day and came the following day and then brought the bed back to me a couple days after that, it was very informative, and I learned a lot about how the system works and how I could save money, it penciled out so I decided to lease it. It has not been installed yet, so that’s as much as I can say for now.

Everything's working the way it's supposed to. After the first year cycle, we've noticed we're saving between 100 or a little more each and every month throughout the year once we did that one-year cycle to get your long summer days to your short winter days calculated through. It's been really good. My wife has the app so we can monitor how we're doing, how much we're using and conserving, and what we have for built-up credit.

I liked the whole aspect of SunPower where they install the system, maintain it, permit it. They take care of it all. All I had to do was call them up. The process started in September or October. And we finished at the New Year's in January time frame. The installation was quick. The only thing I could complain about that was the guy that did the final hook-up into the electrical panel and all the panels on the exterior. When he did the holes through the wall for the conduit, it wasn't as clean of a installation than I would have liked.

I had the pleasure of speaking to Rae from SunPower via phone. She did an excellent job walking me through all the steps required to troubleshoot the issue with our solar monitoring. She demonstrated fantastic knowledge, provided very clear and concise instructions to me and was very polite and pleasant to work with. I wish all service representatives from all companies were like Rae!

I reach out due to the original owner still shows in my paperwork after almost two years purchasing the house. Nobody told me that I need to do a Warranty transfer. Fortunately, the agent who help me, Clarise **, walk me through the process and meticulously look for information that I can use to transfer the full account under my name. She is very thoughtful and sincere with her work. She even makes a follow up call to ensure I received all the documents I need and able to submit the correct form. She then complete the transaction by initiating my new account herself. What an outstanding customer service. Never had one like that before. She deserve some recognition! Thanks Clarise! Bravo Zule for a job well done!

SunPower was in the area. They came around and solicited new clients. I talked to one of their workers that promoted it. He gave me a rundown on how it works and the benefits of it. And he had his manager come. They both sat and talked to me about it, showed me paperwork and how it would be applied. I became interested after that. My electrical bill would go down. A company came a year or so prior, but I couldn't get it at that time because I had a lot of trees around the house. It was, "You need to cut some of these trees." "I know. They ain't my trees. So I can't be cutting down trees." SunPower came and didn't have to do anything with the trees. They decided how many panels I needed for the size of the house. The whole front of my house is covered.

The install with SunPower was done very efficiently. I have the app online. It looks like the system is generating well when I'm getting negative bills now.

A rep came over and talked to us for about three hours and gave us the ins and outs and what he loves about SunPower and how it's worked for him. He was awesome. He showed us everything, the good truth, the bad truth, and the ugly truth. It seemed like a win-win for us. So, I thought, “Well, let’s give it a try and see.” We’ve been pleased ever since. There was a problem, and they came back out and fixed it. I didn't have to try to find somebody to come and fix it. It's their product. They need to come fix it. It was their fault, and they made good on their promise.

We were interested in both the environmental issues that solar addresses as well as the financial and reliability of solar. I spoke to Rae on this call and she was extremely helpful. She or people like her will keep me a Sun Power for the foreseeable future.

One of two controllers not working. Phone call to help was very a good experience and talked to a very pleasant person. Good all around experience. Waiting for service call or help with getting my system back online, any help with issue would be very much appreciated.

I'm so pleased with SunPower. I've noticed a reduction in my utility bill. I recommend them.

My wife and I were looking for a solar company to install solar on our home. I contacted Sunpower. I made an appointment—I MADE THE APPOINTMENT—for an online meeting, so I know EXACTLY when it was supposed to be—April 26, 3:00pm. Jessica ** at SunPower even sent me a confirmation email and copied it to another SunPower employee (Marilyn **), who sent me multiple reminders. So at 2:45 on April 26 I still had no link to join any online meeting, so I emailed both Jessica and Marilyn asking if there was information I needed to join the scheduled meeting. 3:00pm rolls around with no contact from Jessica ** or Marilyn **.