SunPower

Ryan ** helped me troubleshooting the problems. He was very patient, friendly and helpful. Jennifer and Angie ** helped to set up the field tech visit were also very friendly. Christen came today. Very nice young man. Running into some technical issue, the device need to be replaced. Due to the lead time and busy schedule, the project may take another couple of months. Since the solar system is working well, I do not mind of waiting. Even though the project takes much longer than I would hope for, all in all, it has been a pleasant process due to the attitudes of all people involved.

Vida was knowledgeable and patient when assisting with an issue with my billing. My late fee was waived and the double payment due to a configuration issue with auto payment was resolved. Not only she assisted me with the issue, but also Vida made sure that my configuration is correct for the next month auto payment schedule.

I called due to could not login. I needed a password reset. Jen corrected the issue. The one complaint I would have is had to wait 30 minutes to get help on resolving that. I have owned my system for almost 13 years, very reliable and I am very happy that I use no electric, we also added a battery backup system and now we are very much so off the grid!

Try to reach their site survey intake department, it was on hold for two hours yesterday and still not connect and tried today too. No luck. Rep sent email to their contact to call me, no luck either. The journey has not started and already felt horrible. Normal customer service for new customer is immediate connection. But Now on hold after get transferred. Horrible expereience for a new customer. Where is their customer service.

I spoke with Jay at SunPower. I had questions about my system. I am a new customer. He was very patient and worked hard to answer all my questions. I appreciate his genuine concern and helpful suggestions. Thank you.

To help save money and hopefully benefit the environment…. Overall happy with service provided so far. My summer electric bill are boarding on obscene plane out crazy… Good service from Mark at Renova and perfect follow up with SheS.

Enrolling with SunPower went really well. They installed the solar panels sooner than they scheduled it. So, they did a good job. Everything's running. I would recommend SunPower.

I went through an agent at SunPower and he was great. Going solar allowed me to save a little bit. But it's not a tremendous amount of savings like people think. You're producing excess during the day when it’s sunny and you're just taking it right back at night. Maybe you're saving 150 bucks a month but your true-up bills are ridiculous.

The product is good. I like that there is no electricity bill. It's just me in the house. Last year I got $400 back from the electric provider.

Vida was the customer rep that I spoke to on the phone today. She was very kind, helpful, and patient in answering all my billing questions and shedding light on my options to lease and/or buy out the system. Much appreciated, Vida!

I had the unfortunate experience of having my bank account drained and had to open a new one. I called SunPower several times and finally found the number I had to call to change my bank account. Francince was very pleasant and helpful. She took care of the issue. I did not want my SunPower account to default. Thank you Francince.

I am writing my review based on customer service. I signed my contract Sept 2022 and it’s almost March 2023 and still not able to use Solar. The whole process is terrible. I had to keep contacting Sunpower or else I probably wouldn’t be updated. They tell you to reach your project manager whenever you have questions or concerns so I would email them and it would takes days sometimes weeks until you get a reply. I would say that the people who answer the phone that are not part of your project crew are good. So like I said I signed September and after calls and e-mails finally got a schedule to install solar. That day came and guess what nobody came and I didn’t even get a call or email saying they weren’t coming. Now I had a feeling they weren’t coming because of the weather report saying it will rain, but even asking them if they were sure they will come because of the rain they said yes they will come.

She investigated my request and was able to have my profile updated so I could see the individual solar panel outputs. She investigated my request and was able to have my profile updated so I could see the individual solar panel outputs.

The process was very smooth starting from getting the quote till the Solar installation. The agents were very supportive and responsive throughout the process. They were very prompt in their response. I highly recommend SunPower based on my experience.

Save money, increase property value. I believe Sunpower Solar panels are the best on the Market. California Solar the installing contractor disappointed me when I was looking to add batteries to my system and told me my project was too small for them and now they were too busy to deal with my small 4.32 kw system. Sunpower has always been available to answer my questions and concerns. Thank You!

I decided to go with SunPower as they were the most informative and I liked the panels and how they were mounted. Alan ** on the sales side and Kristina ** the Project Manager were great. The installation went well and everything looks neat and the system is up and running. I would definitely Recommend SunPower.

I was very impressed with the product, but not so much on the install. I signed my contract in June 2022 and was given a 3 month timeframe for completion, which should have been September 2022. I believe that due to the lack of follow up and communication, this was dragged on through November!! I had already started paying for my panels and was still paying for electricity! I believe SunPower should reimburse me for those electric bills and my panel payments until my system became operational on 11/29/22. And, they didn’t install the bird mesh for another 9 weeks!

Appreciate Maria for patiently explaining me all the things that I should know. I am a new home buyer and the lease got transferred to me. Maria explained the billing, usage, ACH and also shared details on how to monitor the power over the phone app.

We decided to go solar because it’s the right thing to do for our environment. In spite of SRP’s very poor stance on solar we felt like it would be worth the investment. I interviewed 3 solar companies and found SunPower to be the most professional and honest. We have found the communication from SunPower to be excellent. The project moved along just as they said it would. The installation was done VERY professionally with absolutely no mess left behind. We encounter a hiccup after “going live” with the monitoring app. The customer service team and technical team worked diligently to fix the issue even though the system was working perfectly from the onset. The problem was solved timely with Patrick staying in close contact with me to make sure we were satisfied. We have been VERY happy we chose SunPower to be our solar energy partner!

I could not log in and I was checking if my solar was working. Solar is working perfect and I was able to log in and also get the app log in as well. Jay explained that it will be utilized more now that we are going into the sunny time. Jay was great!

Save money with going solar, go green, produce our own energy. Katt was great to work with, she answered my questions with courtesy and promptness, she kept me updated in a timely manner during each of the steps in the process,.

Our primary motivation is sustainability, with a secondary goal of saving some money and avoiding occasional blackouts/brownouts to which our neighborhood has been affected. Our motivation for timing was the recent removal of a tree that shaded our roof (for reasons not related to this contract).

We decided to put solar panels on our home because the electrical bills are so high. Everyone at Sun Power has been professional and knowledgeable and has made this experience as easy as possible. Jeffery our salesman was great and Isabella made the next steps very easy for our family.

To help the environment and save money and also expand the environmental benefit by recommending to neighbors with bonus for doing so. Sunpower has incentives that are stimulating for their partners and good for promoting environmental conscience attitudes. Their panels are also state of the art.

We decided to get solar mainly to save money but also for the good of the environment. I’m glad we did. Our experience with solar has been very pleasant. Anytime we’ve had issues there’s never been a problem contracting customer service. They’re always prompt to fix any issues.

I've been through about 15 interviews with all the solar companies in Bakersfield over a 15-year period, and Sunpower was the first company that told me the truth. The salesman didn't lie to me about the benefits of getting solar, which 99% of the other companies lie about it. Plus they were on time and constantly answering me if I emailed them. So it's good business.

I'm really happy with going solar. Enrolling with SunPower was a piece of cake.

I liked the more productivity to the 25th year, that SunPower will still produce more even from the competitors. The enrollment was a breeze. The installation also went smoothly. They knocked it out in a day and a half, just to double-check, make sure everything was buttoned up. I'm producing on sunny days or partly sunny, so, so far, I'm a happy camper. I'm hoping for the benefits and perks in the long run. And if I could get rid of that big loan, the savings is there on the payback at the end.

People should use SunPower. I didn't have much interaction with customer service but what I had was good and the installation was fast and easy.

Our system was installed by Stellar Solar and everything went very well. We've had our SunPower solar panels for almost five years now and during the five years, we've had no electric bill, except for some reason this month, we got an unanticipated bill which looks like an electric bill. But that may be the true-up.

We have SunPower solar and are adding batteries. For us it will take more than 25 years to pay back but as a little contribution to the environment we feel that is worth it. We are not into solar for the money.

The guy came out and set the location and then Sunpower gave me a price. Then they wanted to move the location because they said they didn't figure the cost of being 50 feet out further because they did a ground mount. The sales rep said it would function just as well by moving it over in another location. Sunpower was trying to move it in another location just so it would be a cheaper install and then want me to pay extra money and do all the digging for the underground.

I went to solar to save money, while at the same time maximizing the appliances I have at home. Another reason was to contribute towards saving and maintaining a clean and healthy the environment. SunPower provides me with the opportunity to achieve both objectives.

Needed tech support to edit and review our system. Audy was patient and efficient and provided the utmost in professionalism. She navigated our account and explained in a clear and concise way to view our reports. Thank you

The rep was very good at explaining things. He didn't close any deals. He was very professional. Enrollment and installation were very easy and straightforward. Since having the panels installed, PG&E has given me $150 back this year which was very good. I use the application they have and it's 80% accurate. I recommend SunPower because they're very easy to understand. After over a year, I'm very satisfied.

Stay as far away from SunPower as you can, unless you like non-functioning systems, endless hold times on customer service, and refusal to have a tech come out to your house to even investigate why your system isn't producing energy. My solar system has not been producing energy for several months at the least, and maybe longer. I have called SunPower so many times and get nowhere with them. You're lucky if you can even get a human on the line after endless wait times. Once you do get a human on the line, they'll tell you that you need to contact one of their local dealers. Then you repeat the same exercise with the local dealers, explaining what's wrong, and they tell you you have to contact SunPower corporate to have them send a tech out. But SunPower corporate refuses to send a tech out.

We had wanted to switch to solar for a long time but weren't sure we had found the right company. SunPower's customer service is leaps and bounds better than any others we encountered. They are incredibly kind and do great work that they stand behind if any questions or concerns come up. Highly recommend!

Honestly, I wasn't interested in going solar until natural gas prices started to increase. I decided then to invest in solar so that I could at least do something to help keep my electricity bills down. I went with this company because of the feedback of a neighbor who had a great experience. Our experience was great as well.

She did an outstanding job and was great to work with. We are once again able to monitor online the performance of our Sunpower inverter using the new mysunpower website and app. Our Sunpower inverter was installed in 2015 and continues to work well.

SunPower's online advertising offers up to a $1000 rebate for qualified vets. https://us.sunpower.com/solar-resources/solar-incentives-and-rebates#:~:text=SunPower%20is%20honored%20to%20support,armed%20services%20throughout%20the%20years. I'm not just a vet of two armed conflicts but I retired as an Air Force officer. No one advised me of this program when I installed my system two years ago. When I called recently about it, Sun Power said it was up to the dealers to offer the rebate and that it was too late to apply for the benefit. .

The reps were great. The enrollment was a very smooth process. The installers did everything in a day. It was pretty quick. SunPower has an app that's awesome. I check it all the time. I can predict my electric bill from that app because it tracks all my power in and out. So I can just look at that to know how we're doing. But I've been trying to get more panels and it's been difficult. The dealer did the installation and they don't want to do an add-on.

Went solar to cut back on my monthly $350 bill, sometimes higher. With your help my bill is under $25 almost every month. Couldn't be happier! I love that you guys actually answer the phone too! If I ever move again, I will be in touch for panels again. Thank you.

I used a third party vendor and they pointed me to SunPower. They also helped me with the enrollment. So when I actually dealt with SunPower, it was very easy. There was some problems that they detected right after installation, and they came and fixed it without even me knowing it. They had to go back up on the roof. So they're monitoring it, and it's working fine. It's great. I love it.

I only waited for a few minutes before being transferred to an agent. The Agent, Kenneth, was clear and knowledgeable about my question and helped me reset my password in no time. He sent me an email to verify my ID, then did the reset.

A Solar System is a great way to save money on our electric bill. Living in South Florida, power outages are a real issue after a hurricane, so we also included a battery to give us the ability to store power. Our contract was signed at the end of 2021, BUT due to Pandemic issues, starting the process took much longer than we had expected. When the parts were finally available, the installation team did a great job and finished in a reasonable time. There were challenges at the end, we think the city inspectors didn't fully understand the way the system worked. We feel that SUNPOWER needs more electricians who speak better English to help with inspections in our area. Finally, after the inspection certification, FPL jumped right in and we were up and running in no time!

Jay from Sun Power was very effective in researching and resolving my inquiry. Jay was very professional, courteous and knowledgeable. He had me wait on the line while he located the information I requested and sent me a detailed email containing the information I required. Jay is the type of individual who personifies Customer Service! Thanks to Jay.

I have a house with all electric utilities, including the water heater and central HVAC, and an electric car. Going solar was a no brainer for me but I went with Sunpower because of the high efficiency output of the system. Because my demand is so high I need a system as efficient as possible to squeeze as many electrons as I can out of my limited roof space. I had a solar system on a different house before and I am impressed with the quality of the Sunpower components and the app.

I added solar panels to save money. I choose Sunpower based on cost and the service they claimed to provide. Their payment schedule was particularly attractive. I am very pleased with every aspect of the installation process. Cassandra was very helpful in keeping me informed of the installation process.

Comed is too expensive. Rates keep increasing. Solar is environmentally friendly. The price is so attractive. The personnel are professional, friendly and very knowledgeable about the product. It is so easy to acquire and start to use. I would recommend that everyone go with this product.

I had been wanting to have solar panels installed for some time. When I finally decided to research and obtain info, only SunPower and one other company contacted me. Both companies provided almost identical proposals, but we chose SunPower because of their reputation and their ability to manufacture their own panels. All of the people at SunPower made the process easy. They were always willing to answer questions with prompt response times. The installation was completed professionally. Everyone at SunPower made the process of going solar easy.

I appreciated the customer service. The person that I talked to recently did her best to resolve the issue of my app not connecting to the device. There was a switch in the address that was tied with my device and edited it so I can use my app to connect with my solar device

I always wanted to have solar. I want to try to cut down on the electric bills. But so far, it's not working out. We have SRP as our electric company and first off, when you get solar, they have to install another meter which they charge you $10 a month for right there. Also, the solar panels I have, they have it on certain times of the day that they’re charging you more for electricity than less, and then they pay you a fixed rate which is way lower than what they charge you for buying electricity, and then they pay you a lot less.

I liked that SunPower is a family-owned and operated business and that they not only sold the solar panels but they install them instead of contracting out to another company for installation. I really liked that I only need to call one company if I have any issues with any of my solar systems. Enrolling was easy. The guy came out to the house and he made everything very simple for us for the enrollment process. Installation is on Friday. It has been quite an ordeal to kind of get that installation date, but now that it's set, I’m okay. They did promise us by the end of December, and we're gonna be getting it by February.

The representatives at SunPower were very good. Jay was very good. As a matter of fact, we got to a point where we almost didn't wanna do it, because, all of a sudden, the prices spiked about a month ago. I was like, "Interest rates spiked. We'll just put it on the shelf for a while." Jay came up with some innovative ways to persuade us to continue the process, and it worked out well. We're happy. We just had the initial survey of the house done last week, and so far, they've fulfilled everything they said they were gonna do.

They got the installers and everybody was great. From the salesman to the installers, not a complaint.

I was very pleased with the customer service provided by Isabella Joyce **. She was very patient and answered all my queries. I had no prior knowledge of anything related to solar installation and she was very helpful and explained every step of the process in detail. I am very happy that I found her on the other end of the line.

We decided to go with solar to future proof our energy needs. Not knowing what prices for energy would look like, we felt it best to protect ourselves and the environment. Mel, Ian, and the team are the absolute best. Extremely professional, knowledgeable, and always available to answer our questions. Happy we went with SunPower.

We decided to go solar to help save on our energy bill and to get a little off the power grid. Everything was and has been a simple and easy process. Our sales rep Jorge was and still is doing a fantastic job. We are unhappy with being told we needed a panel upgrade and not receiving such thing. Jorge is still trying to make us very happy customers, despite Sunpower not upholding to what we need to use our new solar system properly.

I decided to go solar for several reasons. Aps is raising their rates and electric is really high here in the summer. I also feel it is better for the environment. I researched it and chose SunPower. The product is well made with reliable and sturdy materials. The process was easy and I was kept informed of every step in the process. I am very pleased with SunPower.

We went solar to save money and help the environment. The whole team at Sunpower was great, start to finish. They were flexible, communicative, and delivered on their promise. We really love watching our system generate power every day on the app!

I wish I never did. To start with it’s the contractor you all use to sell and install the system. Nothing has resolved for 2 years. In addition your customer service department needs complete do over. You keep the customers on hold over 40mins with no one updating the customer. If I could give 0 starts that’s what I would do!!

The service technician was able to locate my account and helped me with software download for monitoring. I was very pleased with his helpful attitude. Our equipment is working properly after several years of installation. I am very happy with the service.

As every one has said, to save money for Electric Bill and to avoid ever increasing electric costs. Hope to have reliable and stable solar system to meet daily to yearly electric demand. As stated in the contract, it has 30 years warranty and hope It will not require and repair.

I leased solar panels approx 6 years ago and was told I could upgrade to larger system at the time I had installed. Now Sun Power tells me that I can’t upgrade to larger system because it’s a lease. I would have to keep paying on my current lease and get new system. They lied to me and now since I’m retired and I bought an electric vehicle I’m using more and now I have a system that’s costing way too much money. DO NOT USE SUN POWER!

SunPower's customer service has been good. The only issue that I had was getting an appointment for the labor. They were a little overbooked back then. It looks like there was a lot of demand. Other than that, everything was really good. I have lower monthly bill mostly during the hot weather, summer, and part of the spring, then fall. It's pretty much all year but some months more than others. Overall, I'm very happy with the system and I'm pleased with the service.

One of the workers was a jerk. But Doug, our territory sales rep, continues to be amazing. He came out, met with us, and came back after he did a proposal. We did not want the solar panels in front of our house. That was an important thing to us. He came back, spent time with us and rearranged where we would put the solar panels to get the best efficiency. He was out here three times.

My solar power has been fine, so far. The payment has been great. I have the mobile app, which I enjoy thoroughly. I just need someone to explain it to me. I would recommend better explanation of how to use it and interpret it. And a bill so we know what we're looking at on the NEM. Because the utilities talk about a delivery rate. It has been a learning process, where if they had explained it to me, I would've understood it. I wouldn't have to spend so much time looking at it. The rep demonstrated it but he did it fast and didn't leave a lot of time for questions. And the first bill I got, it would have been nice if either the sales rep or someone came out and said, "Now, this is what you're looking at." But that was the only disappointment. SunPower did everything. The salesman was a good experience. And the installation guys were excellent. I love it so far.

Enrolling with SunPower was quick and easy. They were here one day to install the panels, and they came back a couple days later with the town to do the hookup. It was a very positive experience.

I decided to go solar because it will save me money and it will help the environment. There was no upfront cost and an excellent interest rate. The process following document signing has been very efficient and very well communicated.

I called because I stopped receiving monthly reports of our solar generated and used. The gentleman who helped me was patient, kind, direct and solved my question (although SunPower could have sent an email saying monthly reports are generated from the app henceforth). Anyway, he was great. Thanks.

I called with a question and reached Fredrick. He was helpful and took the time to answer my question fully. I was most pleased that Fredrick had a good command of English. I do not know where he was, but I would be happy to use his help again.

We're still in the earlier stages of the process. We've only done the surveying. We haven't done any installation, but so far, so good. I have another company that does have solar, and by comparison, SunPower is much better. They are more organized.

For both environmental and to hopefully save money on electric bills. May, the person assisting me with problem was very helpful, patient and knowledgeable. She answered all of my q questions and was able to solve the problem. My data now appears when I open my Sunpower account online and it no longer states sunpower has lost communication with me.

The process was very easy and efficient. Excellent customer service. We got it installed, and the system started working in almost 2 months after I made the first appointment. I really like the monitoring portal where I can track our usage.

The SunPower representative - Jeremiah -who called to discuss my new solar system project and loan terms was friendly, professional, and answered all my questions. He’s great and I’d like those in a position to reward him for his excellent customer service to know it!

We were required by law to have solar in the new house. Our only option was to purchase or lease from SunPower. We decided to purchase so we can take advantage of the credit from the state and Al’s possibly from the federal government if it also offered any credits for going solar.

The SunPower team worked closely with me to understand my unique situation and needs. They promptly responded to all of my questions to design a system that would meet all of my future power needs. The installation process all the way through PTO was smooth and efficient. Great job.

Everything the salesman said they would do, they did. With the panels, our bill has definitely been lower. The only thing I would do differently is to have them installed on an arbor so I could clean them. Also, my app isn't monitoring my house. It tells me to sign in every time and it takes me to the forgot password page. So, I hit view demo and it pulls up the production, consumption and storage. But mine doesn't have storage. Also on some days, when I click on it, it shows that my system is only producing 500. Today is cloudy and the app is saying we're producing 10.2 kilowatts. Other than that, I recommend SunPower to everybody.

Overall the experience was good. However it took a long time from the time we originally signed to today with the system finally turned on. Also, poor communication when installation date was changed, but the crew did not get the message. Also had to change the location of the conduit linking the panels. Not a big problem and it was handled in a timely manner. Other than the time it was a good experience.

SunPower's reps came out and did the drawing of the optimal location of the panels. We went back and forth on how many we really needed, given our energy consumption needs in the past and the future, then we talked about the financing route. We ultimately wound up doing with Tech Credit Union. But then, from start to finish, our experience was pretty seamless. We had a couple of guys up on the roof for a few days, and they stayed on site, showed me how the system works and how the app works, and got set up. It was pretty idiotproof, so we liked it a lot.

Been looking for Solar options to save money in the long run. SunPower has exceeded my expectations so far with their staff’s responsiveness and communication. Thank you Isabella, David and the lady who immediately called me back when I submitted the initial inquiry.

We went solar to save money. For years our electric bill has been creeping up. Going solar is a lower price overall, but it's good for the environment. Sunpower has been professional and very informative throughout the process. I recommend them 100%.

I picked Sunpower, manufacturer their own panels, sales and service all under one company. The service installers were very professional and organize during installation. I will recommend this company to all my friends. All phase from sales to service has been the best in the business.

System failed on Nov 1 and it took until January 23 to correct. The company did not keep its promises regarding ongoing payments during the outage and also charged me a service fee for a non payment that they had approved. I made many phone calls and spent literally hours on the phone trying to get some action.

The sales rep from SunPower was really friendly and outgoing and explained everything detail by detail about how it would work and how much I would save. So far, he's been 100% accurate. He was also available via email at any time I needed and had any questions. It took a little bit more than expected. But it was easy. It was the perfect amount of panels for what I wanted. As soon as everything got approved, the installation went quickly. The only thing that took a little longer after that was just getting the final approval from the APS.

I went for solar to 1. Save money 2. Increase electric capacity. So far I am only over the initial site survey. Everyone is very polite, friendly and professional at SP. The scheduled events happened exactly as they were supposed to happen and my questions were all addressed. Can't wait to see the setup working in action!

We recently purchased a new construction home which included a solar system from Sunpower. After living in the home for approx 1 year, we felt we needed to upgrade the size of our system to better fit our needs. Isabella was a great help and was able to assist us with the installation of additional panels.

I want to save money. Hope it is what SunPower explained to me and will see in few months. So far the process is smooth and Zy help me with the initial setup. She did a great job. Hope the rest of the project will be the same.

I Purchased 26 Sunpower solar panels. The panels have met my expectations. I am no longer paying PG&E, outrageous monthly charges. I have them professionally cleaned once, twice per year, and no additional maintenance required. Recently, I introduced Sunpower solar panels, to a friend and he purchased 24 panels. I am in the process of receiving $500 for the successful referral.

I looked up the best providers for panels and SunPower was one of them. I talked to an agent and it sounded like SunPower was who I wanted to go with. I got my son and a friend to do it, too. SunPower did us great and they hooked us up with a company. When the panels were installed and when I hooked it up with the electric company, the trade was one-for-one. SunPower originally said I wouldn't have to pay the bill for the electricity. I just pay off my panels. But they changed this and they don't exchange it one-for-one anymore. The company, Rhythm, changed where we have to pay for electricity.

Enrolling with Sunrun was very easy. The rep I dealt with was very good and helpful. I highly recommended him. So far, everything's working well and I recommended part of my family in California to use Sunrun.

I told Sunpower the issue and they got as far as bringing solar panels out here before they realized they couldn't resolve the issue. They didn't have the expertise. They called somebody at the damage control division who vetoed, and told them, "No, don't put those up. Take them back." That was as far as they got.

At the time, Sunpower had the best proposal and the best working group in my locale. But they have been flat-out uncommunicative. I attempted to reach out for them for over two months. I asked them to give me a call because I had some questions after the inspector came by my home. They wanted me to pull a permit to finish some work. From my perspective, it was entirely unnecessary and I wanted to ask him about that specifically and where they were coming from in that regard. This was in early October. I was hoping to get this project done by the end of 2022. But that hasn't been the case.

The enrollment was straightforward, helpful and insightful. On Monday, the roof is being redone, and then the following Wednesday, the panels are going on.

I gave Sunpower my requirements and then they gave me a competitive quote. They did a good job. We didn't go with Sunpower, but they provided what I asked from them.

With my first house, I went with a different company and had a 40-panel system back then. The house is only 500 square feet bigger. This time, we only went with 24 panels because of the efficiency of the panels. But they're not up yet. They went through plotting, and now, it's permit. They're going to be installing soon. But David was really good and knowledgeable. He answered all my questions and he's been on top of things. Sunpower had a better reading of what electricity you use and how much, like going for two years versus one year. Because one year could be sunnier or you use a lot less or more electricity. But they average it over two years compared to the other companies. The other companies are trying to oversell me on panels even though I didn’t need it because I didn't produce as much as they said I did. So Sunpower went the extra mile and took the time and did it right.

Sunpower is using subcontractors to install solar panels. At the time, the contractors they used were new. So we have an issue with the logistics of the schedule. We were not happy with that part. Also, the contractor was not very professional on how to handle the installation. They would say, “We’ll be there,” but then they will not. Also, there was no communication via email or phone provided to us so we were waiting. Then they would not show up. But I already took the time off. So it was always a day for me. But all in all, the product itself is good. We're not having downtime or any sort of power or energy issues. The agent that helped us started the project until the completion was really good and very thorough. Unfortunately, at the time the installation was ongoing, she was on a vacation so there was no communication provided to everybody.

I have been in communication with Sunpower since October 2022. My remote monitoring system (RMU) has not been working since then and after waiting for two months for them to select a SUBCONTRACTOR to come out and just take a look and determine what the issue is, the system is STILL not working. The electrical company is charging me thousands of dollars every month because my solar panel system is inoperable and not providing any wattage to the grid line.

The process took three to four months. SunPower told us that from the outset, so we weren't surprised. We're very satisfied. We expected that because everything was great with my sister and brother-in-law too.

Sunpower was really good. The reps were able to answer questions very clearly for me, clarified things when I wasn't sure and they were very down-to-earth about it. The crew that installed the panels was very good as well. They kept me informed the whole time. They told me what they were doing as they put the stuff up, then they told me about the difference in the size of panels because they found they could use a larger panel to come up with the same expectations that they were looking at. Even though the panel is a bit larger, it took up a bit less space on the roof. It was great. The only problem I've had, because I'm still not on solar, is they ran something that the power company came out and said they couldn't do through the same opening the power was going through between my meter and my panel inside the house. I'm still waiting for them to clear that up because the power company could not run their test because of that.

We had just moved into an old house and had Sunpower install panels on our roof. The sales and installation process was straightforward. Panels were quite expensive. Our complaint was the inspection. When Sunpower came to inspect our roof to make sure it was suitable to install the panels, they said everything was ok. 1 year later, with the recent rainstorms, we noticed several leaks in our roof. We decided to replace our roof. Sunpower charged us $5k to take the panels down and reinstall them after the roof was replaced.

We are very happy about the energy production and the solar panels themselves, but unfortunately we've had leaks in our roof and bedroom due to the solar panel installation. They did not properly caulk the holes after moving the racks during installation. We have had 2 independent contractors come and take pictures and write a report. It's been 5 months, and SunPower has not honored their roof warranty. Stay away! They are very present and responsive when they sell the product but not afterwards.

Updated on 03/01/2023: Here’s a quick recap:

The sales process was respectable. The rep showed me all the facts and realized I had a few things happening so I couldn't purchase solar right away. I was able to tell them where I was at and they were totally understanding. When everything was situated, I gave them a call back and all the paperwork was really easy. The whole program was fast and smooth. They downloaded the app which made the step-by-step really easy. All I had to do was start paying.

The sales rep was excellent and everything went perfectly during installation. SunPower was absolutely great. They did a much nicer job than what I was expecting from Tesla.

The reps' communication was great. They were able to answer any questions quickly. The installation crew was great. The weather wasn't too good that day but they got it all done. So far, going solar has eliminated our power bill. Now, we're just down to a base rate. It's easy and efficient.

Enrolling was very difficult. Where I live at is against a mountain and they had to go through too many jumps and hoops to figure out if they would approve us to have it. Other than that, the reps were knowledgeable and we're pretty satisfied.

Panels quit working in June. Sunpower told me it was just a communications issue, the panels were still putting out power. Later, I looked into it more carefully and found Duke Power had not received any power since June. I called Sunpower several more times and I did troubleshooting over the phone. I called the company that installed it, I did more troubleshooting for them. They concluded the box was defective and said they'd call Sunpower. Apparently Sunpower won't let them fix it. Six months have gone by and I still haven't been able to get someone to come to the house and fix it. What more can I do? $25,000 invested and they won't help.

The process with SunPower was easy. My interactions with the customer service reps have been positive.

The installation team was very good. 10 panels weren't performing. But once they got that straightened out, everything worked fine. But after the install was done, someone from SunPower should have come in and asked if we had any questions or explained the process of how it works. Nobody did. I was reading where net metering ends or how that works. I tried to get ahold of the guy that installed it, but I haven't had much luck.

The reps were courteous and able to answer all my questions. They were excellent.

Purchased system June 2022. Installation happened September 20, and at that time all required information was supposedly sent to my electric provider. It’s now the end of December and we’re still waiting for connection. Almost impossible to reach our project coordinator by phone, I have an email chain that’s quite impressive. In the last email I was informed that project coordinator would be checking with his interconnection specialist and would update me later that day with progress, and that we should be functional by ‘the end of this week or early next week’. 2 weeks later and still waiting for a response. That’s how this has gone the past 3 months. Lots of promises and finger pointing at who is responsible but no action.

My power bill went from almost $300 a month to just over 50 for the month of November.

The solar company has been excellent. I’ve had a very good experience through the entire sales and installation process. They were very high on service, customer contact, problem resolution, and proactiveness.

We'll get through the winter now because we’re right in the snow. But soon as spring arrives, I'm going to try to get with SunPower and try to figure out who my daughter can talk to up in Washington, and at least come out and find out if it's feasible there. They're young and they just bought their house, so they could do the lease program and work out just fine. They don't have trees next to their house so it would be a perfect place for it. I know it's cloudy up there, but it would still pay off. I watch ours. Even on cloudy days, it still works. SunPower needs to push a little harder up in Washington, especially on the West Coast. They'd probably generate a lot of work. There's one source for SunPower in the Seattle area. I've never heard of SunPower, and I lived up there for 60 years. So they should do a bit more advertising. In my building, they would get a lot of customers up there.

I went with SunPower because they were rated the best in all kinds of things. Hopefully, that will turn out in the long run. I went with the 12-year interest-free plan and I'm paying about $300 a month for it right now. I'm 66 and I'm not gonna stay in the house forever. I'm not gonna pay them $14,000 a year for interest over 25 years.

I was talking to some friends and they mentioned the solar company that they went to. I thought that I got the name right but I didn't. I called SunPower and their rep Chris was a great guy. He was the one that made me continue to do business with them. The guys that did the panels were great and they cleaned up after themselves. Compared to my neighbors who did Affinity, the conduit is steel. The guys painted mine black, which was really nice so it doesn't really stand out. They did a nice job and were very nice people.

Really bad customer service, responsiveness, and management of installation process. Let me summarize: 1) Installers tried to change the original design upon installation after a 4-hour onsite inspection. They wanted the change to make installation easier and presented it as a requirement. 2) I said no and they dumped the equipment on my yard and just left it there for 3 weeks. No outreach to explain what is going on. 3) Issue resolved after multiple emails and calls. They installed per the initial design. 4) Installers say a step is missing and I have no clarity on what the step is and when it's going to happen. My point of contact at the company doesn't even know what the step is. It's been weeks since I asked and can't get an answer to this very simple question.