SunPower Reviews

SunPower is my solar panels. They provided the equipment, but they didn't install it. I had a supplier of theirs install it. The sales rep did a fairly good job. He was new to the position. He was not as well educated on solar as I was, but he did a fairly good job selling SunPower's product. I like my SunPower product. I wish they made their app better. I wish I could do more analyzing on it and compare stuff throughout the days. I wish I could set up notifications on it to see when stuff is turning on or when it hits peak power. I wish there was more to the app. I'm satisfied with SunPower. They have a good product.

Been trying to get a part for my inverter for 5 months. My inverter went out back in early February 2023. Case #**. The issue was reported to Sunpower. I get zero updates or communication from them. I have to call to get any status on this case. And every time I call it's the same response “Energy Aid is waiting on a part to arrive. Once part arrives they will schedule repair”. It's been 5 months now. There has been no urgency from Sunpower to get my inverter fixed. Been 5 months without my panels generating solar energy. Hopefully this review will get some attention. Until then this one star stays up. Contact me for additional information and I’ll be happy to update this review.

We decided on Solar mainly to save money during the summer months and the 30% tax credit. Our solar payment isn’t much different than our PG&E bill. We chose Ambrose Solar because of their local roots and great reputation. They did not disappoint. The whole process went smoothly from beginning to end especially considering the NEM2 deadline which they met for us. The whole team was excellent from top to bottom.

So far, going solar has been good. Enrolling with them was easy and the rep was knowledgeable and helpful. SunPower had to get approval through PG&E and it took a couple of months.

I was thoroughly fed up with PG&E and their extremely high rates. I wanted them out of my pocket, hence Solar. While I still pay for gas (and it’s minimal), I no longer have an electric bill except for the “usage” fee PG&E charges its Solar customers. Going solar was the best decision I’ve made in a long time and SunPower has proven to be a reputable company.

We went Solar to save money, and to help keep our power bill down, and to also help our Environment. I think in the future everyone will be on Solar Power. It’s the future! We are very excited about our Electric Bill to see how much our Savings will be, and it should be here next week for us to see!

My wife and I saw FPL electric rates rising steadily and felt we could save money and healthy environment by installing solar. It started with the salesman, David **. Everything he told us would happen did happen. The price, the work schedule, the length of the install, the system output and the reimbursement for energy costs during the process. He was available any time, responsive and involved until the last title was installed. Perfect. The office specifically. Meredith was helpful at all times. Phone calls will always returned promptly. One panel had reduced performance when the system was turned on and it was replaced within one week. Experience was overall fantastic.

Had a very bad experience with SunPower. Extremely unprofessional and inconsiderate throughout whole process. Have been waiting for a technician to solve our issue for over a month now- Have not had AC for over a month. Do not recommend SunPower to anyone. Bad it all bad by everything and maintain.

I wanted to save money especially during the summer months. I had talked with my son who has solar, and he convinced me to just do it. I really liked my experience with Ambrose solar company. The company was very helpful and answered all my questions. The crew that installed my solar were very professional.

It's been 6 years now, since I installed my Sunpower 12.4 KW system, the system has had 4 major failures, the original sunpower dealer left Nevada, and abandoned me. The ONLY way to get service is to pay another Sunpower dealer to even come here. My second inverter died in NOVEMBER 2022 - I paid for the company to come and replace it, and here we are in JULY still waiting... all I get is 'We will contact sunpower and get back to you' so Bye bye this year's solar generation ($1000). I paid PREMIUM price for a premium product with a 25 year warranty and monitoring of my system and any problems would be Handled in 5 days. HAHAHAHAHA, what a joke.

When will they fix the reliability of SunVault? System shuts down completely every 3 to 4 weeks and requires SunPower Tech Support to reboot remotely, that is if they are not off for the weekend or holidays. Will have to wait for Solar Generation until after July 4th due to no support.

I’m currently in middle of having a Solar System and Main Panel upgrade by SunPower. I signed the agreement with Sunpower on 12/16/2023. I was inform via email and phone call that both the Solar Panels and the Main Panel upgrade work was scheduled for 3/9/2023. On 3/9/2023 Only the Solar System was completed. No work for Main Panel was started or completed. First payment was made on 3/13/2023. On 5/12/2023 Sunpower’s Subcontracted Electrician worked on the Main Panel upgrade and left the property without informing me. The installation of the main panel was NOT Acceptable. I work in the Utility Industry and it is the ugliest Main Panel installation I have ever seen. Additionally, one of the circuit was not complete. I called Sunpower and the earliest Sunpower could schedule their Electrician was for 5/15/2023.

I had an online evaluation and discussion with a sales rep, we discussed the options that we wanted for my house. He said they would put together an evaluation and proposal for our house. A week later, I received an email with a link to what I assume was my proposal. I was unable to log in and view the information. I emailed several times asking for help logging in to see the proposal. I never got a response. If they can't even offer support to see their proposal before we've started the job, how are they going to be once the work starts or if I was to have any real issues? I have no idea how their work is, but I have no confidence to move forward with them.

Absolutely the worst experience ever!! I had a SunPower system installed in 2019, less than a year after I remodeled my house. First they built me a system that was the wrong size - it only covers 50% of my electricity costs whereas I expected the system to cover 100%+ of my electricity costs. Now less than 5 years later, I find out my roof needs to be replaced, which SunPower said was in good shape and not in need of repair/replacement anytime soon. Fine - I accept responsibility. I should have done better homework on my roof and not trust a solar company to tell me whether my roof was in good shape or not and worthy of an install.

I have had possibly the worst customer service experience of any company I have worked with. My solar panels weren't communicating to Sunpower at first for a few months but still operating and then also stopped working. It wasn't until the summer when I usually have credits to cover most of my power coats months later that I found out they weren't producing. Even though their annual power generation report by contract was supposed to have been done in january that would have caught this. I find out they hadn't done it for the last 2 years since when I took over the lease.

I have been in the process for almost a year to get solar installed and working on my house. Once the installation was done the local power company inspected and found several issues. I have email several people at the company and cannot seem to get a timely answer as to what is holding up the process. The project coordinator I had in the beginning was amazing at giving my weekly updates. The current coordinator very rarely emails me back - Anthony **.

The sales process was relatively straightforward. Once it was handed off to a project manager is where the issues started. One week before installation we received an email that we needed to approve a change in layout for additional structural support. One week later, the original layout was installed. Additionally the panels were covered in dust/dirt. We requested them to be cleaned and the conduit to be painted (per the HOA’s conditional approval). It’s 3 months later, emails to the project manager are occasionally answered with “our ops team is scheduling a return date”, which is not happening. Make no mistake, the billing department was quick to reach out when I didn’t pay the invoice on the exact day I received it. Very frustrating for a system that cost as much as a new car.

Avoid using this company at all costs!! What’s the point of warranty if they have no idea how to fix it! I have a solar lease that came with my house I purchased in 2017. I filed a warranty repair claim with Sunpower in December of 2022 because one of my inverters was producing no power. For the past 7 months there has been 3 site visits and numerous emails by me asking what’s going on and when will this be repaired?

I expect that this very negative review will never be published since this site is paid for by the company that are reviewed. Our Sunpower system failed in February 2023, I have been trying to work with them since March. They finally sent a tech team in May to confirm that the junction box (and therefore our system) was "fried" and were lucky that the house did not catch fire. We have been "escalated" to “level 3” and assigned an “executive support person,” in April from whom I actually received 1 telephone call, emails with lame excuses, been deemed critical by the tech and now, heard nothing from our support person.

Our inverter, that is under warranty, broke and needs to be replaced. Sunpower came to our house 3 months ago to check and said we need a new one. Since then, I have called many times to know why we don't have the inverter yet. Some people say the inverter already arrived and they only need to schedule the installation. Others say the inverter is not there yet and they have no idea when the inverter will arrive! In the meantime, we are paying for the electricity bills. They keep saying they will send me emails with updates and I see nothing. My feeling is that since the inverter is under warranty and they will not get paid for the inverter or the service, they are just letting it go unscheduled. This is very unrespectful to the customer. Your inverter broke, it is not my fault. Find a way to solve the issue instead of saying you have no idea when this will be fixed!

Got solar to do some good for the environment. Absolutely hooked on watching the Sunpower app and seeing how much power we are generating and saving on electricity. Have numerous friends and neighbors with solar and they are jealous of the app. Friends without solar are jealous that we no longer have a monthly electric bill

To help the environment. Sunpower did amazing job in installing and activating the service. They activated the service promptly. They were responsive to phone calls. Sunpower monitoring app is good. Cost is reasonable. I would recommend Sunpower to our friends.

David and Bri are both fantastic to work with and professional. They are very responsive and I cannot rate them high enough. Very pleased so far. I really like that they are locally owned and operated. I was VERY hesitant in getting solar due to feeling scammed by everyone I spoke to prior to Ambrose. Ambrose has been great. I love seeing the kwh my system is generating.

I decided to go with SunPower because they are American made products where if the panels were to malfunction, they would immediately replace it and not try to troubleshoot if it is not necessary. The App that they have is very convenient to monitor yourself. Even though the product is good, the experience with the people was not that great. It was sub contractors that came, mess up the function of my electrical, where I needed to call a general contractor that I trust out to fix. I know SunPower has tried to get the sub-contractor out to repair the issue, they did not show. This made the experience very frustrating. I know this is not fully SunPower's fault, but the lag in status update about the issue made me feel like they were avoiding the issue. I think if they have better sub-contractors, the experience would be better.

Energy prices continue to rise and we live in an area where the sun shines most of the year. Securing fixed expense for electricity seemed to be the smart move. We have used solar panels on a previous home and have always been very happy with the system. We also believe we are contributing to a cleaner environment by installing solar panels.

We wanted to eliminate our ever growing electric bill with respect to energy consumption and rate hikes. We decided to build the system over our current electrical energy requirements so in the future we can shift some of our natural gas appliances over to electric as they need to be replaced. We may do the same with one of our cars and purchase an EV car. In the meantime, we are in NYS and have net metering, so we are banking those energy credits. Overall we are thrilled with the SunPower Solution and our local contractor that installed the system.

My energy bills were getting outrageous. My wife did not like the potential appearance of solar panels on the roof. However, the energy bills forced a decision to go solar. I chose Quality Home Services because I was aware of their quality products and services. The entire experience was everything I expected and more.

Sunpower have a very qualified sales team but the project coordinators are the worst! They are unresponsive, persuade you to install before HOA approval and then ask for more money to correct their mistakes. When you send emails, they do not respond for several weeks and if you don't escalate and complain to a superior or another department, they would not answer you at all. I do not recommend you to close any deals with them. Update: even the supervisor Matthew ** is not very responsive.

I had a horrible experience with Sunpower. My partner and coordinator quit, and the manager never picked up the ball on it. The third party roofer messed up my roof. But they didn't compensate me. They just made sure the work was done correctly. I had the panels taken off of my roof and then reput back on after the roofer screwed up the second time. So my roof was redone three times. They didn't wanna fix it the third time around.

I put 1 star because 0 stars wasn’t an option. We signed our contract 9.5 months ago to go solar. We still don’t have solar power and never have. They take weeks to respond to emails and calls and if they do set an appointment it’s then two weeks from that. We paid 1/3 of the bill when the system was installed and they tried demanding the other 2/3s of the bill despite the system not even working. We have no end in sight and the company truly makes us feel helpless with horrific customer service. Their response is constantly “we are contacting your project manager”, but guess what, that doesn’t amount to anything at all. I would never use this company if I had the option and completely regret signing a contract with them

I got bids from different people. SunPower was a little bit higher but they have their business right here in my town and I like to support local businesses. They were in the ballpark and they had excellent ratings. The installers were here for quite a while. The crew was awesome and they explained everything to me. They would sit on my patio and eat lunch every day. I got to know most of them pretty well. They're very professional. I was amazed at how young they are. They were neat, clean, and orderly. Edison still charges me because of the taxes and things like that that they have to pay. The water well is not connected to the solar to pump it out of the ground. The storage tank is powered by solar because that's on my house meter. SunPower is superb and I would recommend them without reservation to anybody.

Stay away. My system was inoperable for 10 months, but they said if I did not make my monthly lease payment I would be breach of contract. Silly me, I paid - $1000. Because I was without solar, my electric bill was at a higher tier and I spent about $2000 with SCE before they finally repaired the inverter today. My expenses being about $3000 - they offered me $422. Really? All those months of paying for NOTHING? What is worse, you cannot get them on the phone. They give you the runaround, say they will have someone call me back, and they never do. Buyer beware.

The sales folks and the technicians from SunPower were really informative and they explained the process thoroughly, and we were confident that they could take care of it. We had to get a new roof, so all our previous panels came off. So, they installed theirs and the old ones for us. We had other solar panels and we were able to get a lot more for what seemed to be a pretty reasonable price. The install team was very professional, quick, didn't leave a mess and did a great job.

The rep went over everything and he was good. I wish SunPower would have calculated things better though. I bought a lot of extra panels, but I still owed at the end of the year because SDG&E takes a percentage. I don't think we calculated that in. I didn't owe a large amount, but that was a bummer. Other than that, everything went great. I'm really happy with it.

I wasn't completely satisfied with the installation and I kept sending the subcontractor, Sea Bright, emails, but they were difficult to reach. I just gave up, then they finally completed the installation and I just forgot about it. I also emailed SunPower asking for help. I had a question regarding the start-up of the system because there were some concerns whether the system was working or not, and SunPower replied, but they just sent me back to Sea Bright. Aside from that, we just started the panels a few weeks ago and it's producing a lot more energy than what I'm using. That's a good thing, but we haven't seen any bills from our supplier yet.

BEWARE- SunPower DOES NOT deliver on their commitments. I signed a contract with them in March 2023 to install Solar Panels with their promise that I could enroll in NEM 2.0. They confirmed with me that I had met their internal deadline to enroll as the deadline to meet NEM 2.0 was April 14. Valentina **, from their sales (Energy Consultant), assured me that SunPower provides premium services and I would be enrolled under NEM 2.0. In April, after signing the contract, I followed up with Valentina multiple times via email and phone calls to obtain status updates on my solar application. Instead of troubleshooting, Valentina gave me the run around and told me to contact a project coordinator (whom she did not tell me that was either).

I primarily wanted solar to do my part towards clean renewable energy for the planet. Ten years ago I did not find it affordable nor the technology- especially expected lifetime- acceptable. With the 26% government tax credit, the system can about pay for itself at the current price for electricity with my utility. If the cost for electricity goes up significantly in the future, there will be an actual savings as well. I was very pleased with the Sunpower sales rep who used zero pressure to purchase and listened to my concerns and wishes and did his best to meet my needs/wants. Everybody on the installation team was professional and a pleasure to work with.

I wanted to experiment with solar technology. My PSEG bills were getting expensive so I wanted to save money. Given the demands of our modern world, I also wanted to find a way to Improve my carbon footprint. The installation went smoothly and the system is operating as intended.

The first time, we weren't sure that we wanted to do it, but the SunPower guy convinced us and we liked it. I didn't think the techs would be that good because they were so young. But so far, it has been great. We built a swimming pool with a double pump for the waterfall and we should be getting $400 or $500 a month. I get credit instead of bills. All my sons went solar after the first time they saw the benefits that we got.

We made the initial approach in August of '21 and then, I messed around a bit with getting an idea of costs. I finally decided in October and we signed the agreement. SunPower’s installers came at the end of December and started the installation and finished sometime in January. The installation process was relatively easy. The installers just climbed up on the roof and did it. We didn't have to do anything. So, there was no real issue from that point. But there was still a delay after it was installed. We had to sit there and look at it for a couple of months until it could be inspected and deemed to be appropriate to be turned on and hooked up to the grid. It wasn't switched on until about March. There was nothing we could do about that and it was the county that created the delay.

The vendor gave a nice estimate and a good presentation. We were impressed with them. Enrolling with SunPower went incredibly smoothly. We also had battery storage to put in the basement. They did all of that and got all the permits. We're very happy with SunPower. We didn't have an electricity bill between April and October last year, and we got some incentives back for shared connections and net metering. We've had power outages and the battery backups have been great, especially in the winter time. We had one very long power outage and the batteries kept us going. I would recommend SunPower because I know that they're one of the leaders in the industry. They're very good. They also have a nice app that you can track your energy usage and how much you're saving. That's useful. They also send you monthly reports that are insightful.

They installed my system back in 2019 and it was all good. So I went back with them when I added panels. So far, the service has been great. They've been really professional, honest and timely. They do a good job. The installation was much better than what I've seen other companies do.

The process with SunPower was seamless. The installers were in and out fast. However, looking back on it, I'm not sure that I would do it again. I don't see any savings of anything substantial on our electric bill when the year is all said and done. The entire community gets a break on the electricity 'cause the city went with a deal. Now that we're locked in with solar, we don't have access to that.

There were only a couple of times I had to call with a couple of questions and the reps answered them and resolved any issues I had. The only issues were reading the daily solar output. The techs did the initial installation and then, three weeks later, another tech came out and did the final hookup with the city inspector that came by to review the project. So, it was good. I haven't spent as much on the Edison bills since I've had the solar with SunPower. I was disappointed that I couldn't put more panels on, but that was up to the Utility Commission and the state of California, which I kind of have a negative attitude towards. But as far as SunPower, they put on the panels that they could. It has worked out as far as the energy bills.

To save money and to help the environment. We had decided some time ago to get this done, after talking with several different companies we decided to go with Sunpower. They always showed up when they said the would, they were very clear on what we could expect as results. They explained how we could track our progress. Very happy with the results.

We were seeing more and more wild fires in our area. We also were replacing our gas furnace with an electric one. I looked into what the cost to change to solar was and found that it would cost the same or a little less to convert. In reality it has cost a lot less! I have not had an electric bill in over a year. It is amazing! My only regret is not also installing a battery because now if I added one I would have to change to NEM 3.0 which would not be as cost beneficial to me.

Finally went solar early last year. My electric utility bill is now just fees and taxes, no grid consumption. The installation also looks great! Helps the environment as well. Highly recommended. Generates electricity even on cloudy days. The SunPower app, however, doesn't always seem to calculate net export to grid correctly.

After taking 3 months for a major competitor to just come out to survey my house among other things, I decided to go with Sunpower. For a relatively big project, they made the process seamless from start to finish. Every step of the way and everyone I worked were helpful and professional. I would highly recommend Sunpower to any friends and family.

SunPower installed my solar panels couple years ago back in 2021. Their friendly staff have been pretty efficient and organized to install. Temporarily, I was unable to connect and view my data on my iPhone app. They helped me to resolve this issue in few minutes and monitor performance of every panel and output in the app.

We wanted to save money and help the environment. SunPower is a great company. They have great customer service and are very efficient. We got our solar in record time. The installers were careful and friendly. The price was reasonable too.

Paul was the solar guy that came here and I was very happy he brought the solar panels with him and described the difference. It seemed like he really knew what was going on. I was happy that the solar panels were made here. Paul was a really nice guy. He took care of me, made sure that everything was the way it should be, and he always stayed in touch. SunPower was a really good company.

My SunPower system is on a small 1,000 square foot cottage, so I'm able to be with a lot of other energy saving strategies. I'm net negative, so grid connected, but exclusively using solar power in the aggregate. My project is in Vermont where it's not sunny all the time, but if I look at it over the course of the year, it generated more power than I use. I use SunPower's app to track how things are looking, depending on what time of year it is. Having a quality installer means a lot.

I went solar to save money and reduce pollution. I am very happy that Michael and Sunpower could get me into NEM 2.0 before the changeover. Highly recommend sunpower for ease of installation and setup.

I was interested in purchasing a solar system so that I could save money and also to help the environment. I called and someone called me back the next day and came the following day and then brought the bed back to me a couple days after that, it was very informative, and I learned a lot about how the system works and how I could save money, it penciled out so I decided to lease it. It has not been installed yet, so that’s as much as I can say for now.

Everything's working the way it's supposed to. After the first year cycle, we've noticed we're saving between 100 or a little more each and every month throughout the year once we did that one-year cycle to get your long summer days to your short winter days calculated through. It's been really good. My wife has the app so we can monitor how we're doing, how much we're using and conserving, and what we have for built-up credit.

I liked the whole aspect of SunPower where they install the system, maintain it, permit it. They take care of it all. All I had to do was call them up. The process started in September or October. And we finished at the New Year's in January time frame. The installation was quick. The only thing I could complain about that was the guy that did the final hook-up into the electrical panel and all the panels on the exterior. When he did the holes through the wall for the conduit, it wasn't as clean of a installation than I would have liked.

I had the pleasure of speaking to Rae from SunPower via phone. She did an excellent job walking me through all the steps required to troubleshoot the issue with our solar monitoring. She demonstrated fantastic knowledge, provided very clear and concise instructions to me and was very polite and pleasant to work with. I wish all service representatives from all companies were like Rae!

I reach out due to the original owner still shows in my paperwork after almost two years purchasing the house. Nobody told me that I need to do a Warranty transfer. Fortunately, the agent who help me, Clarise **, walk me through the process and meticulously look for information that I can use to transfer the full account under my name. She is very thoughtful and sincere with her work. She even makes a follow up call to ensure I received all the documents I need and able to submit the correct form. She then complete the transaction by initiating my new account herself. What an outstanding customer service. Never had one like that before. She deserve some recognition! Thanks Clarise! Bravo Zule for a job well done!

SunPower was in the area. They came around and solicited new clients. I talked to one of their workers that promoted it. He gave me a rundown on how it works and the benefits of it. And he had his manager come. They both sat and talked to me about it, showed me paperwork and how it would be applied. I became interested after that. My electrical bill would go down. A company came a year or so prior, but I couldn't get it at that time because I had a lot of trees around the house. It was, "You need to cut some of these trees." "I know. They ain't my trees. So I can't be cutting down trees." SunPower came and didn't have to do anything with the trees. They decided how many panels I needed for the size of the house. The whole front of my house is covered.

The install with SunPower was done very efficiently. I have the app online. It looks like the system is generating well when I'm getting negative bills now.

l decided to go solar to save the environment and save money on my energy bill which has been exorbitant. l hope to eventually get my local utility company to pay me back. It will also increase the value of my home. Your company was recommended to me by a neighbor who is very happy with your product and services.

A rep came over and talked to us for about three hours and gave us the ins and outs and what he loves about SunPower and how it's worked for him. He was awesome. He showed us everything, the good truth, the bad truth, and the ugly truth. It seemed like a win-win for us. So, I thought, “Well, let’s give it a try and see.” We’ve been pleased ever since. There was a problem, and they came back out and fixed it. I didn't have to try to find somebody to come and fix it. It's their product. They need to come fix it. It was their fault, and they made good on their promise.

We were interested in both the environmental issues that solar addresses as well as the financial and reliability of solar. I spoke to Rae on this call and she was extremely helpful. She or people like her will keep me a Sun Power for the foreseeable future.

One of two controllers not working. Phone call to help was very a good experience and talked to a very pleasant person. Good all around experience. Waiting for service call or help with getting my system back online, any help with issue would be very much appreciated.

I'm so pleased with SunPower. I've noticed a reduction in my utility bill. I recommend them.

My wife and I were looking for a solar company to install solar on our home. I contacted Sunpower. I made an appointment—I MADE THE APPOINTMENT—for an online meeting, so I know EXACTLY when it was supposed to be—April 26, 3:00pm. Jessica ** at SunPower even sent me a confirmation email and copied it to another SunPower employee (Marilyn **), who sent me multiple reminders. So at 2:45 on April 26 I still had no link to join any online meeting, so I emailed both Jessica and Marilyn asking if there was information I needed to join the scheduled meeting. 3:00pm rolls around with no contact from Jessica ** or Marilyn **.

I signed up with Sunpower last May and have had panels installed since July. They got the battery backup working by December but I still don’t have a Permit To Operate from PG&E due to SunPower’s failure to respond in a timely manner to information requests from PG&E. I‘m a licensed contractor in California and in 45 years have never dealt with a worse organization. Nobody takes responsibility. They have been a big mistake.

I've been thinking about doing solar for a while and with the current energy prices, it was a no-brainer especially since my home has a good location. I have sunlight on the east side in the morning and in the west in the afternoon. I did some research online and SunPower was number one. The signup was great. I knew it takes a few months to complete the whole task because I talked to my coworkers who have panels. I knew what to expect. I got the solar panels in January so the first month was not the greatest. It’s in the winter. But my last bill is zero, so I'm just paying the lease.

We decided to go solar to reduce our monthly utility bills. We also want to be as environmentally responsible as possible. Solar seemed to be the best and easiest way to achieve both results with the same action on our part.

I went solar because I wanted to cut expenses of the household as I approached retirement age. The environmental effect was a bonus of the installation. i appreciate the reduction in power bills. Sun Power has been an excellent company to deal with. The minor service I have requested has been dealt with quickly and courteously.

My family decided to go solar to try to reduce our carbon footprint and to save money, as well. Everyone I interacted with at SunPower (sales rep, project manager, installers) were very friendly and knowledgeable. The one thing I did not expect was how long it would take to get all of the permits and necessary approvals (my system was operational 13 months after signing the contract), but I think that had more to do with the village and homeowners association than with SunPower. So far I am very happy with the end result and would definitely recommend SunPower for anyone who is thinking about going solar.

To Save Money. Incredible service and experience with SunPower. After several months of research and consultation, SunPower stood out the most. SunPower conducted the entire solar installation from consultation to end. The overall process was easy and smooth. I highly recommend SunPower!!

I became interested in solar energy during my high school earth science class. I felt this is good for the environment. I want to save money and like the by back program from my utility company. My neighbor referred me to SunPower and after reading reviews from SunPower and other solar companies I decided to go with SunPower. I am very happy with the entire staff at SunPower they are very professional, and knowledgeable.

Sunpower cheating its customers. I had the solar panels installed in August 2022. Prior to signing the sales contract, I was told that my roof was in ok condition. In March this year, the house has some leaks, 2 roofers came to give me estimate & said that my roof needs replacement, they asked "why wasn't it done before installing the solar panels ?" I called Sunpower, it escalated the case to someone & said have to charge me $1460 to remove & re-install. That's irresponsible work! I want to talk to higher up in company & he said he's the highest position in the dept. He argued with me on the phone saying that they're not a roofing company. I understand, but the GOOD roof is the foundation of the solar panels. I shouldn't have to pay for that....

Asked for a "lease buy out quote - a few years ago we were quoted around $19k - I guess this was a promo price, because my current buy out quote is over $33k (basically just prepaying all future payments).

The team did an awesome job. They were very transparent about each step. They made the whole process so smooth. I am super excited to have the solar system running, and am able to see how it can have an impact on our house's electric consumption.

Jay was very friendly and helpful. He resolved my problem and made sure I received his email with the information I needed before we got off the phone. I had tried previously to get this information through your website using a chatbot, which said it had sent in a service request and no further action would be needed on my part. Nothing happened, so I called. It was great to have a real person to deal with. Thank you, Jay, you are a great ambassador for the company.

I think solar is a great way to go, helps create clean energy and protect the earth also bring down the cost of electricity. We need to get ahead of climate change and clean energy is a great way to start.

I've always wanted Solar and our new home has wonderful south facing roof. I opted for SunPower because the company has been around long enough to give me confidence they'll be around for a while longer. I was impressed and happy with every step of the process. What was neat is how each step was done by a different sunpower team or employee. And each one was kind, professional, and a good communicator. Nothing seemed to fall through the cracks and all the work went smoothly, start to finish. What folks said would happen did. It was amazingly painless.

I'm happy with the overall service. I recommend SunPower to whoever wants solar. It has been very easy to work with. One of the SunPower reps knocked on my door and asked if I was interested in solar and I was at the time. So, he set me up with an informational call. It was over a Zoom call. They had a presentation. It was a lot of information. Reviewing the product, what they would do. They inspected my house. Based on my electricity bills, they said I would need however many panels and all the financial information.

My initial communication with your group was very difficult. We were still in negotiations on purchasing the house and yet people were looking to get credit checks from me. If I knew how difficult it was to try and get information on the solar power, and how it worked? We most likely wouldn’t have purchased the house. I certainly hope the relationship gets better, because it certainly hasn’t started very well.

My bill with Edison was excessively high. I signed up with SunPower and had a very good experience. The salesperson was Kathy and she was very sharp and knowledgeable. She was able to answer all my questions. She was responding to my questions through emails or other ways, promptly. The installation of the system went very well.

Overall, my experience with Sunpower is terrible. My last conversation with Mark was just fine. Prior to that, I have had to speak with a representative on more occasions than I can count. Most leave me with the impression they have absolutely no clue what they are doing and, again, with the exception of my last conversation with Mark, nothing ever gets resolved. Without a doubt would get rid of Sunpower and seek a far better company if I didn't have to inherit the terrible lease when I bought the home.

Went Solar because it’s the right thing to do for two reasons; help the environment, save money. Looked into several offers from different companies and decided with SunPower. Other than a few miscommunication with scheduling, the project was accomplished as promised. Workers on site were very professional in their equipment and demeanor. Overall satisfied with the project and solar panels are generating power as advertised.

Predictable monthly bill, hopefully saving money, and the environment. I have had numerous companies come or call regarding switching to solar, but kept being told my neighbor's tree created shade. It's only one corner of my roof, and the rest of the south facing roof gets sun all day long.

I went solar to both save money and help the environment. SunPower made it very easy, and was the most cost-effective of all of the companies that I interviewed. They made the process very smooth and were easily reachable when I have questions. I definitely recommend SunPower!

Went solar to save money and improve our home. SunPower provided with a system that accomplished that. They answered all of our questions and communication was great throughout the process. Would 100% recommend them to anyone looking to get solar.

I wanted to go solar to help the environment primarily and to save money secondarily. The solar consultant from HemSolar, Nicole **, showed up on my doorstep and, in light of the imminent demise of NEM, sold me on the idea.

I did a lot of research and we decided on SunPower and we're happy with it. Enrolling went fairly smooth. Their guy answered every question that I needed answers and he made himself available and was very helpful.

I had some issues with the system when I first signed up, which were my fault. There was a second set of breakers to activate the system and I didn't look in there. The only other thing that could have been explained to me a little bit better was the way the local electric company deals with power going back to them. It's a weird system. If I use 1,000 kilowatts a month and I generate 800, they should just be charging me for the 200 but that's not how Rocky Mountain Power does it. They charge me for the 1,000 that's used and they give me credit for the 800 I gave them, which is way less than they charge me for the 1,000.

I picked SunPower because of the brand, and with the experience of the process with them, it was fast. However, they didn't communicate with me very clearly when the time came. It was our first time, so I didn't know what the process was and I needed them to call. When I requested a call, I never got a response right away. Even when I needed somebody to tell me what to do, I had to wait almost three days to get a response. Still, they responded and took care of the other questions I had.

Enrolling with SunPower was easy, and everything was straightforward and well-communicated. It was a simple process. They reviewed my last 12-month electric usage and determined the appropriate amount of panels I would need based on that. I have 10 panels on my roof, and I use the SunPower app to track production. I am getting significant savings in electricity.

I wanted to go solar to help the environment primarily. Saving money on my electric bill was secondary. I researched a number of solar companies and SunPower was rated the best in all categories. It did take a while to get panels installed and up and running But I was in no hurry and I know solar is very desirable. I also liked the 30 percent tax credit!

Enrolling with them was good. They were professional. They said they would do certain things at a certain time and they did. The installers did everything neatly and there was no damage done to any other part of the property. My electric bill has been lower and I've been really pleased with that. SunPower matched all my expectations and what I was hoping would be the end product.

I made a call in to change our mailing and billing address. Chris was able to help with that and was very friendly and efficient. Very good customer service! He was a pleasure to talk to. We love having solar.

I've been dealing with Sunpower since 2021 trying to get them to help me with repairing their equipment that is failing. I am unable to monitor my solar due to the main box on the side of my house that is broken. I've had to pay a solar company to come out to tell me my system is broke. Which I'm award as my PGE has tripled. Sunpower will not help me nor direct me in any way as to what I need to do. This is their equipment that I have paid THOUSANDS of dollars for. Not only am I having to outsource to another solar company, Sunpower will not reply to them in providing the warranty parts.

The SunPower representative emailed me a copy of my original contract so I could provide it to our real-estate agent to show to potential buyers of our house. The representative was able to locate the contract and then email it to me. She was knowledgeable and so helpful! We will go with solar power in the new house we are buying as well!

We cannot comment on the installation of the solar system on our home as we purchased home from my significant other’s Parent’s Estate after their death. I do know they initially had a problem but it was repaired soon after installation. We tried to transfer lease into our names for the real estate closing which was supposed to happen the last week of July 21. It took until August 13 before they could get the lease transferred over into our names. Everyday on the phone, every day got different story from everyone I talked to. Finally got that all taken care of. 32 solar panels seemed to be working good and we were receiving a monthly credit on our APS electric bill.

My home usage would go up with my sun production so we would never see export to the grid. Cath was a 10 and we got the problem fix remotely. My only complaint is I sent an email to tech support and they said they would get back to me in two days and they never did so I called the 800 number instead.

Originally our electric was the same as going with solar. Not anymore. We are saving $ by going solar. Good decision on our part as we no longer will receive price increases which we know would happen with electric bill.

Customer Confirmation w/ Sheryl. I decided to go solar for a number of reasons ... sustainability, to save money, to get out from under the thumb of TEP (et al). Leasing, in particular, I found appealing due to my age and the cost per month I can rely on in retirement. I didn't go with 5 stars for the call because the audio quality was lacking. Perhaps a headset was used? Had to close my eyes and concentrate. Hopefully, I didn't miss anything important.

We added 12 more panels to try to eliminate the "true-up". WE were supposed to have it installed in January. It wasn't installed until April. Also, we were supposed to receive a $750 Visa gift card. Never have seen that.

I went solar to own my energy vice buying energy at uncertain rates. Helping the environment matters and solar satisfies that need. All those involved in sales and financing were concise and professional in all aspects of the solar acquisition process.

I signed a contract through an energy service aggregator with very few days until the deadline for getting Net Metering 2.0 reimbursement from PG&E. SunPower contacted me immediately, explained their process and said they were aware of the deadline. I received an email from PG&E, on the day of the deadline!, saying my application had been received. Good work, SunPower. The system has not been installed yet but I hope it's equally efficient.

Good communication with you! I just submitted the ACH document via the DocuSign from your email, please help us double check if the auto-pay is enrolled successful. Looking forward to the good service from SUNPOWER. And if there are any more benefits and incentive for us, that would be better.

I was unable to log onto my account because the system has changed since I had last logged in. Roel very quickly solved my issue and now I can monitor my solar again. He also answer the question I had about the performance guarantee. Three cheers for Roel.

After buying this house recently and getting high electricity bills we started to look around for solar companies. Our new neighbors across the street recommended Renova/SunPower. So far so good! The process have been great and we are looking forward to saving money and helping the environment.

I always want to switch solar, but I thought it will be a difficult task, but Sunpower gave me a surprise, and Hans made things easy, thanks all of you, especially Hans, He really is a friendly and professional guy. I think Sunpower is great company.

I found your company through a friend that used your service. My first contact was with Chris **. He was courteous, knowledgeable and let me decide to proceed without any pressure. I went with the lease option as it fit my needs best.

We studied options to save money on our electric bills and determined solar was the solution for us. We not only save money for today but also for the future. Solar energy is clean energy and suits our current lifestyle.

Sheryl was a consummate professional. She was friendly, knowledge, and explained all the details of the lease clearly. In addition, all the answers to my questions were addressed and satisfied. I will definitely recommend Sunpower to my friends and family.

Went solar as part of the plan in my new community for Cost savings and Environmental friendliness. Overall, being able to diversify energy sources while saving costs and making a positive impact on the environment is a great positive outcome.

The sales representative was professional and shared his technical knowledge and experience. We liked the business configuration: roofing needs and installation, labor and product guarantee are handled through the same company and contacts. We liked the quality of the system equipment and the the longevity of manufacturer.

Let me start with The Solar Panels are GREAT! The issue is that my breaker kept tripping and later found out that the installation was not correct, they used the wrong gauge wire and connected a 50 amp system to a 25 amp breaker. I called for the repair and the 3rd party electrical company came out and only told me what was wrong without repairing it. I called Sunpower back and it's now been over a Month waiting for them to schedule a return even though I am dealing with the escalation department, they never call me. I initiate all the calls, and now I have a $225 bill from PG&E since my panels are not working. They are so bad at getting repairs done and not calling back. Again, the panels are Great though.

Reduce our electrical bills. SunPower communications were good. They kept us well informed and worked through several challenges with the required upgrades to the street transformer and our panel box. Not sure if their customer service call center is outsourced to another country but was a bit challenging talking with them.

I had existing Solar Panels that were on a lease but with adding a new EV to our household the existing Solar was not adequate. I did extensive research on multiple manufacturers and companies and decided to go with Sunpower. I have been very pleased with the 8 additional panels I added. It has helped power not only my EV but added enough capacity to keep my electric bill down during the very hot summer months. I have recommended Sunpower to several neighbors and friends that are facing the same challenges as I did. Very happy with my decision to go with Sunpower.

Solar power is more reliable and economical for me. It is a clean energy source. Most economical for us. It increases my property resale value. The stable electricity is available for almost 20 to 30 years and with very little maintenance.

We decided to go to Solar because of high electricity bill we had last year. We checked 3 companies and Sunpower was a happy medium price. The reason we decided to go with Sunpower was their great communication and it stays that way through the beginning to ending. We are so glad to choose Sunpower. They have a point of contact and they walk through us step by step. We are happy customer.

DO NOT USE SUNPOWER. HORRIBLE CUSTOMER SERVICE. All they have is genetic numbers you are on wait for HOURS!! Nobody knows anything. We had our inspection scheduled, they sent 10 reminds and nobody shows up after waiting 1 month. You try to call to know what is going on. You can't reach anyone. When you finally do they tell us, "Oh sorry don't know what happened but we can schedule you in another month out." So now we are on 3 MONTHS waiting for an inspection plus god knows how long for installation. Wish we never signed with them AND THEY ARE EXPENSIVE 30K FOR 14 PANELS.

My conversation with JR... He was able to easily solve the billing issue that I had, not able to log onto on-line... He was patient and understanding that I did not want to spend a long time doing this...Thanks

To save money SunPower is a great company to deal with. Kathleen ** is a asset to your company very knowledgeable. Also people friendly. Every person I have talked to at your company has been outstanding. It has been a pleasure dealing with your company. I would highly recommend your company to everyone.

We decided to finally switch to solar because of the potential savings we will have in the future. Everything went pretty smooth. The step by step process was pretty painless, and all the techs and inspectors were very helpful. After the heavy rains we just had I did notice a leak in the roof right next to where the panels were installed. I have notified Sunpower about the situation and results are pending. Other than that, I am glad we finally did it!

I decided to go Solar due to the rising cost of electricity and to do my part to help the environment but mostly to save money. I decided to go with SunPower because of their experience and reputation in the industry. Zy, my representative was very helpful throughout the process.

The set-up and installation were exemplary. The install tech were at my home at 6:45 AM and were finished by midday. The sales team at the onset were excellent in answering questions and concerns. And Jonathan ** was on point from beginning to end. A+ rating.

We spent a lot of money to install solar panels and, at this point in time, feel we have wasted our money in the investment!

I just got my solar system and wanted to check to see why the app showed it not working. Bing was patient and asked questions. She identified the issue and helped me install a new app. Everything is working now!! Bing was Great!

I wanted to share my experience with customer service rep, Ivan. He was knowledgeable and professional in handling my technical issue. He made sure that he stayed on task and was courteous when answering my questions. Ivan resolved my issue without much delay. Thanks again!

The installation, the communication, and the salesperson were excellent. To this day, if I needed something, I'd call the SunPower salesperson first even though she probably wouldn’t be able to help me. Once we signed the papers, the date was set. we had our presentation, we said yes, Sarah had it scheduled, and we had solar panel. I think it was less than a month. That all happened fast. They told us they would be here at 6:00 in the morning. We said, “Are you sure? It's dark at that time.” The morning came and we waited. They didn't show up until 7:00. They said, “I don't know why they told you that. We never start before 7:00.” So, the communication was weird. Other than that, we've been satisfied.

I was mostly interested in SunPower's modules, solar panels, and monitoring system. I'm having problems with the system at the moment, but I would be able to have those problems addressed. The experience has been mostly good. We've been able to produce more energy than we use, so we got a credit back from the electric company in early March. I would recommend SunPower.

Jen is awesome, super knowledgeable and loves to help. I was able to complete my transfer request with her help. I closed on the house on 5 April and needed to transfer the solar panel account from the seller to my name. She was able to identify the required info and error on the transfer form, as customercare@sunpower.com is incorrect it is customersupport@sunpowercorp.com. Thank you Jen!!!! :)

I have been researching solar for several years. I received a random email from SunPower and decided to look into them. They ended up providing the best customer service, the best follow up, the best warranty and best overall quality. The other providers were good, but SunPower with Green Convergence were head and shoulders above the others. They weren’t the cheapest, but all providers I received quotes from were very similar. The whole process was amazing. From initial discussions and presentation, to initial inspection, to installation and close out of the project to get things up and running were top notch!

Being retired and with rising prices of all consumer goods & services, I look for any way to hedge against inflation. The reliability and warranty of the equipment made it an easy decision. The sales representative Michael ** has answered all concerns promptly with courtesy and professionalism.

Enrollment was very easy. Everything was done online. I would get emails and go from there. SunPower then had some technicians go up on my roof, do the measurements and take pictures of what my roof looked like. They had a year's worth of my electric bills too, so my representative was able to figure out how many panels I needed. I have anywhere from 25 to 28 panels, and I look at my electric bills to keep track of how much the panels are producing. I had the SunPower app on my phone as well, but for some reason right now, I'm having a hard time getting logged into it again and I haven't had a chance to reset my password.

The staff at SunPower solar has been phenomenal. From the service advisors to the online chat. Even when I call them, someone’s always answering the phone and helping us. They have always helped us fix our issues whenever I get in trouble. And they fix it right away. THANK YOU SO MUCH.

They're not the cheapest one, but I got convinced by the quality of the product that they're using. The installers showed up and finished on time.

My experience when I enrolled was extremely positive. I like the communication, the professionalism, and the work ethics of the crew that came out to the house. The only thing was there's a turn-off switch that is on the street and they said that if there's ever a problem, they could put a box over it. I live at a bus stop and I had a problem. I was not aware of the solar being turned off and I was on vacation for 2.5 months. I lost the power from that. But it wasn't a deal breaker. They came back out and fixed it for no charge.

Chris in customer support was very helpful and took care of my issues. He helped me to get my password working for access to my SunPower and he checked out for system for any problems. He was courteous and very professional. He was also easy to understand.

SunPower has exceeded my expectations in quality and customer service for the last year. They have been proactive in remedying any issues that have come up and there's only been a few minor ones. The price was affordable especially for the quality panels you get. Their installers and maintenance crew are very professional. I have recommended them to many people already and will continue to do so. Before considering SunPower I researched a lot of companies and manufacturers of panels and inverters. SunPower is consistently one of the top providers for good reason. Do your research and find the best company that works for you. And always consider sunpower.

Save money, great for the environment, and solar is sleek. I enjoy the idea of being energy efficient. The installation went smoothly and the information provided by the installers was detailed and very informative with regards to solar options, and future energy productions with regards to the usage of my house.

I called into Customer Service on March 20, 2023. I spoke with Christopher, who was pleasant and professional. He was able to quickly resolve my problem. As an added courtesy, he kept me on the phone to assure that I received the email that I was waiting for. Well done!

We did a month-long research in order to find the best solar provider. Among 7 companies Sunpower seemed to be the best choice and we went with them. Could not be more regret about that decision. Our project manager would take days and weeks to answer any email, he never answered or returned our phone calls. We asked for a change in our project, to include more panels then the original estimate. We received the amendment, we signed it right away and we thought we were good. 2 weeks later our project manager sends an email saying that he won't be able to add more panels to the project and we need to sign a contract amendment. Well, we told him that was done 2 weeks ago, and we sent him the paperwork signed by me and Sunpower representative.

We decided to install solar because our electric bills kept climbing. And renewable energy is important as is having an electric vehicle in the near future. SunPower could not have been more effortless. The support and guidance were just the right amount. Every worker and person we dealt with worked directly for SunPower and they were pleasant, friendly and professional. Overall very happy about our choice, the service and smooth process.

I decided to go with solar power to help the environment and save money. I selected SunPower because they offered the best price and recommendations from friends. They are responsive and easy to work with. The entire project completed efficiently and smoothly. I would recommend SunPower to anyone interested in solar power.

So a good portion of my sun power solar panels have been not communicating/producing for three weeks now and I have talked to five different Sunpower customer service people. They keep escalating my complaint up. When I try to call back for follow up to the “Escalation agent,” I’m still not getting any.

My SunPower inverter failed in September of 2022 and in October our dealer/installer contacted Sunpower and was told a replacement was not available. We then have contacted Sunpower customer support people repeatedly over the past 5 months to try to get them to send us a replacement inverter. We were told repeatedly that they could not provide us with a replacement inverter of any kind. As the Sunpower inverter that was sold to us was actually manufactured by Sunny Boy and rebranded, we told them that it did not matter who produced the replacement inverter so long as it was a dual MPPT 3.7 kW inverter or better.

I had an issue with my system in September. After not hearing from SunPower I contacted a local solar contractor who talked me through the repair. I was contacted March 30. Truth be told: you have 48 hrs for a satisfactory review not several months. This is extremely poor customer service. So bottom line, shame on you.

Easy process and very nice staff that made sure my application was completed. Very happy with their attentiveness and attention to detail. No issues and I am sure quality will match. We will be happy once our system is installed and we can start to become more energy independent.

To help environment while saving money. During the summer when the central air is going full blast, my electric bills are either $0 or less than $10.00. I have had solar since 2015. Your customer service is excellent. Mary is a real asset to your company. I appreciate her patience in helping me access my account.

Great customer service received from Lalaine. She was willing to wait on the phone while our warranty transferred. She was very helpful and thorough. We are glad to have gotten this done so efficiently and look forward to our solar products.

Half of my panels are not working and I called in to Sunpower in January. They put a request in for repair Feb 9 and as of today April 2nd, they're telling me they haven't gotten any response from their subcontractors. 2 months? Really? And furthermore since half of my panels aren't producing, I'm on the hook to pay Edison 34 a kilowatt for every one that these panels don't produce. Sun Power is only paying 7 cents for every kilowatt they don't produce. This is a big joke and nothing I can do. They were fine taking my money...