SunPower Reviews

We did not have any issues until approximately 2 1/2 months ago. App is not reflecting proper solar intake. We were sent troubleshooting directions. Didn’t work. Chatted again and was given a number to call. When I called I was told they didn’t service Connecticut. Tried calling main office and left multiple messages. Finally got a hold of a woman who stated I would receive a call to set up an appointment for someone to come out and see what was going on. Never got a call. So called again and was told to keep my phone close and I would be called shortly to schedule an appointment. Still no call. Not sure why it is so difficult to get a tech to come check out our system and help us to feel better about our purchase?

Beware the "Escalation Clause" if you lease the panels, and the clause that states you will not be credited for any time that the system is not working. After 10 years, the inverter failed. A Grass Valley installation company trouble-shot the problem and the idiots at Sun Power wanted to give the installation of the new inverter to a company in Citrus Heights. The Grass Valley firm prevailed. Sun Power took 54 days to order and deliver to the Grass Valley firm the new inverter. The new inverter was successfully installed but Sun Power refused to acknowledge that I was without solar power for 54 days and credit my account. Their position was as stated in the lease contract that there is no compensation for any period of time that the customer is without power for any equipment failure.

I purchased a 27 panel PV system in 2016 from SunPower through an authorized dealer. I choose SunPower because of reputation for quality equipment, strength of warranty, and the skills of the installing dealer. The first three years was an excellent experience: the original installation was flawless, the system performed as expected, and we had an issue that was proactively repaired. From four years and beyond, SunPower has failed to perform as a company. About three years ago, we had an issue which required the monitor system and some microinverters to be replaced under warranty. That repair, done by an SunPower authorized dealer (not the original installing company, but by NovaSource/SST) actually ruined the PVS, and over the course of their involvement, substantially damaged other parts of the system, taking it offline for six months.

Well, I don’t have a system yet and I’m already dissatisfied. I signed up with Sunpower last March 2024, with a very eager salesman to get me to sign a contract right away. Once I did, a site survey was completed. I felt fine until a generic email showed up which basically said: “We don’t know how to run our business so we are going to get rid of our residential installation people and you’ll hear from us…”. A few weeks later, an email said that they had given our installation to a company whose phone line is a Google Phone. After trying, I got a call from the owner saying they would send someone to do a site survey (again). Once completed, radio silence again.

I have the worse experience to transfer my solar service to new buyers of my home. They have took to long to transfer the new owners over to the solar service. They said it would take 24 to 48 hours to do so. And it's been 7 days including the holiday of the 4th. We told them it needed to be done ASAP so the new owners can close on my home.

I just want to say that the company who installed our solar panels were great but if you want to transfer the contract, because you are selling your house, to someone else is ridiculous. It should not take an entire 60 days to do so. There is no way to contact underwriting to move it along as well. We are a military family and have orders to move, and still nothing. This process should take 15 days, 30 at the most. Title will not close on our house until this is approved and both my husband and the buyers have called but customer service cannot give us an answer as to where they are in the process. Just to be “patient” and “give us some time”, it has been over 30 days now. I’m so frustrated!!!

SunPower is full of lies. I had 2 people come out to my home and sell me a bunch of lies. First off my roof is like 30 yrs old and I asked them because my roof was so old will they remove the solar panels if I needed to get a new roof and is it free. They told me absolutely. I have a 2 huge trees in my yard. I asked if they would cut them down so that I can get the panels on the front of my house where the sun hits the most. They told me, "Oh it’s not a problem. We can put them on the back of the house." They never offered me a new roof or to cut down my trees while other solar companies are offering that.

SunPower Sucks! 10 years ago they put solar panels near a tree so I have to pay Edison and SunPower about the same doubling my cost for electricity. They broke tiles on my roof causing leaks in my ceilings. The sales advertisement says your electricity bill will be less than $100. Not true for me it is much more. Read the 40-page contract carefully. You need a lawyer and an electrical engineer to figure it out because the salespeople they tell you one thing and the contract says something else.

Issue resolved but my concern with 3 weeks of system not producing power & no one notified me.

I have been working with SunPower for 200 days, and I am still not connected to the power grid. Despite numerous attempts to get answers from corporate, no one is responding to me. I was informed that my installation was passed down to their "trusted" installer after the company laid off all their crew. This is beyond disappointing.

I got the app of SunPower on my phone and I'm watching my progress. I'm doing really well and I'm really happy with it. It's working great for me. I was confused because there are so many people in my neighborhood where I lived before, they've gotten solar power and they're not getting any money back from it. They're paying for it on a daily basis. So I'm fortunate right now. I'm not paying any bills. I got a rebate on the first bill. It's great.

The installation wasn't as good as it could have been. There wasn't enough communication and when the installers from SunPower came over to check things inside the house, they used a ladder in our laundry room and scratched up our linoleum floor. I have the app to track my progress installed on my phone, which I rarely use. I'm more into just getting the paper bill from PG&E and seeing that there's nothing due. It's been going good. I haven't paid an electric bill in about four months.

So far, my experience with SunPower has been good. It took me a while to figure out how the graph worked. I eventually figured it out and I check it every morning even before the sun comes up, and it's all looking good. It looks like it's making more power than I'm using. I like that. I just wish SunPower would give me the option to install more panels. I have 17 but there's space for 18. I understand they're only trying to make 100% of what I used, but there's nothing wrong with making 200%. They left one little place out of there. It looks like it'd be a perfect place for one more panel.

Updated on 06/10/2024: stay away from Sunpower. You will not see any power. It looks like the company is going down, they just laid off over 1000 workers. I signed a contract last year. The installation was on march 18-2024. Till today the system is not turned on. Customer service don't help beside answering the phone, they can't solve any problems. I wrote a bad reviews few weeks ago and Sunpower reply was that they are going to escalate my case and nothing was done. I'm now 3 1/2 months after installation and inspection and the system is not on. At this point I request to cancel my contract So I can have another company to do the installation. Sunpower refused to cancel my contract. I just retained an attorney to file a lawsuit. I'm a builder and I used another company (SunRun) and the system was active 2 weeks after inspection. STAY AWAY FROM SUNPOWER.

I wish I'd never done it. From start to finish, it was about 11 months. Nothing would have happened if it wasn't for me calling on the phone trying to get the next step done. It was a disaster from the beginning and it took them I don't know how many times to come out and get me installed and working. It was a nightmare and then, it turned out it's not generating what they told me it would generate so my savings weren't all that great. I think I just wasted $53,000.

The people that work for SunPower are very driven towards the company. They're good people. But how things get done in conclusion is not good. I signed the papers in April 13th of 2023. They wrapped up to bring me online in April of 2024. And they said that because I elected to lease the system, they tried to take all the people that were buying it at the end of 2023 so they could take their deductions. I said, that shouldn't matter, but it did. And when they finally brought it online, I had a monitoring module that was not working and a panel that was not working on the system. So, they came back out. They didn't replace the panel, but they replaced the module. And they were going to replace the panel. The last time that they were out was over a month ago and that panel is still not working.

I was happy with my SunPower sales guy and the the whole process. So far, so good and I don't have any complaints.

We've been waiting months for this system to get going. They installed the panels, and they made mistakes in where they put the battery. Then it takes a long time to get things redrawn and redone. So, so far, our experience has not been good. We're still waiting for an inspection that's supposed to be on the 6th of June. When I initiate calls, they're great about answering the phone. But sometimes, they don't have the information or they barely got the information, and haven't had a chance to call. So it's been fine, except that I have to initiate so much.

I've had a lot of trouble with my SunPower system and you can't get any help. You can't get service when you need it. It shorted out and it took them four months to finally get out and get it back on. They said they were gonna reimburse me but I haven't received anything yet so I'm not happy about that part of it. But when the system works, it works okay. SunPower is new and their salespeople are so powerful that they're selling more than they can service. I would hesitate to recommend it to anyone at this time. The people I've talked with about servicing tell me that companies start up and then they quit. So if the service end of SunPower doesn't catch up with the sales part of it, the reputation will be so bad, it will defeat itself.

I've done solar with SunPower in our previous house and this house, and well worth it. I had a very good experience with the enrollment process and the installation was great.

The signup process went slow but partly because we live in Laguna Woods and a lot of times, permits are slow. Everything was done well with the installation. It went smoothly. The installers delivered the product and put it up in a quick manner. I was pleased with SunPower and we would recommend it. It's doing what it's supposed to do.

I wish I could do add-ons, but they didn't want to. But, they're good and so far, my bill is way cheaper than where I used to live, but I didn't have solar. I would recommend SunPower.

I've been so unhappy with SunPower. The salesman was very good at promoting the product but the process began last September and it got delayed and delayed. It is now almost June and we still don't have a completely, fully operating solar system. SunPower provided the solar panels and the solar panels are not working. They said they're working on the problem and we don't know why they haven't been able to fix them yet.

I was always a little confused when they were coming and what was going on. I wasn't that thrilled with their help. But I didn't really think much about it. I just let them do their thing over that period of time they did it and they did it.

My SunPower system sucks. They said my system is not working properly and it's been over a year but they haven't come to see what's wrong with it. The installation was horrible, too. I contacted them and their guys came to install the new breaker box. But they used a sledgehammer and went through the walls. They said they're going to send somebody to fix that and that they're going to call me back. But for a month, they kept giving me the runaround and nothing happened. My drywall seal is still broken inside the house.

So far, SunPower is good. In-between there was a little bit of a duration when the app wouldn't show the amount of solar production, but besides that, it's going well. Installation was very good. The only issue I had was that the person who was taking care of the thing didn't tell me the choices in terms of all the different panels I could have. So, there are certain other panels which are a little more costly, but they have much longer life and, production-wise, they're better. I was hoping I could get those, but he did not tell me and I got to know about that later. When I called him, he said, "Swadesh, even if I told you, we didn't have that available." That was why he didn't offer that. I also asked him, in case the production of solar goes down, what would be my option then. He said, "Then I will take a look at it in case it goes down. Then we'll figure out a way for changing the panels that's required."

I would not advise purchasing from SunPower. I have an inverter from SunPower that has failed three twice the last two years. I have had a ticket open with SunPower for almost three months for the most recent failure. Since I purchased the system, SunPower no longer has a servicer in the Washington, DC area (a pretty large market!) and they've been unable to help me get the inverter fixed or provide me with options for getting it fixed. So now I'm just stuck a non-functional solar panel system! Customer service has been frustrating, to say the least.

This company has the worst customer service I have ever dealt with. My equipment blew up 3 months ago and it still has not been replaced. The customer service department will not respond to me and give me an update. This is not the first time in 10 year I have had to deal with customer service. It is get worse every time I call them. Do not lease or buy from this company. They do not stand by their product.

SunPower completed my installation and battery backup two months ago. It’s the end of May 2024. I had to arrange the Final County Inspection myself. I could not get anyone to return a call or schedule someone to come for the final. Nobody returns my calls or texts or emails. Everything works but is not connected to the utility, PG&E. I need Sunpower, the contractor of record, to commission my system, whatever that is, and arrange for PG&E to inspect and connect me. I am holding the full amount pending completion. IS ANYONE STILL WORKING AT SUNPOWER?

I had SunPower solar installed in October 2023. I was generally happy with the experience, despite some delays in the installation and additional costs that were not part of the initial estimate. Unfortunately, 2 of the installed panels have not been working properly since about the time of installation. I alerted customer service 2 months ago and the issue could not be resolved remotely. I've contacted customer service many times since and they still have not scheduled anyone to come fix the panels nor can they give me a timeline in which I can expect a solution.

My system stopped working in February of 2023. SunPower needed to do a retrofit on my panels but never did. A new inverter was installed in May of 2023 and the system worked until March 31, 2024. Now it has shut down. I've been in contact with SunPower since April 2, 2024 but I keep getting the same runaround. Do yourself a favor and go with a different company. Don't even get SunPower's panels! Unless there is a SunPower-certified dealer (who hasn't gone out of business yet) in your area, you won't get any service.

Solar was to be installed April 30. SunPower "shed" its residential and laid off the workers. No communications, no call backs, no emails returned for over a month. I have called and written several times. This is not acceptable.

If you are considering SunPower RUN. My system was installed 4 weeks ago. Still no local inspection. Can’t even speak with anyone there to give me a straight answer. One panel has to be replaced. Can’t get an answer. They don’t even have anything listed on my page in the app. Just called again, for the second time today and my call was answered in the Philippines. On hold for over 20 minutes but they still could not connect me with anyone who could give me an answer. I text my two sales reps this morning. No answer. But I was told last week that even after my local inspection PSEG can take 2-6 weeks to issue PTO! If I get no answer by tomorrow morning I am going to have it torn out and left at the curb for sanitation pick up. Completely incompetent company hiding behind “reorganization” excuse.

Had our SunPower solar running for 2 weeks then a rain came. Now we have a soaked attic with wet insulation, wet wood. The dozen or more panels we had installed...ONE was correct! Now we have mold growing, kitchen that needs repair and a wet attic. Our 40-year home is now a horror story and we pray we don’t get sick from mold and that our ceiling doesn’t fall down. SunPower customer service is a joke and between pointing fingers and crickets it is hard to make any progress with this problem. After SunPower sent men to see the problem our solar has not worked at all.,so we pay solar bill and PGE bill.

We had 25 panels installed 2 years ago. We were so happy with it, we have converted everything to electric (heat pump, induction cooktop, dryer, etc). My son was doing project on solar for school so we really dug in to website. I found that 8 of our panels had failed. No system notifications or alerts. It took 2 months to get anyone out. Micro inverters had failed. No ETA of when can be repaired. Reading other reviews makes me nervous it will be very extended.

Updated on 05/26/2024: Thanks for reaching out. There was confusion around what was meant by "denied taking funds from commission." SunPower just wanted funds to be paid directly instead as accounting wise the commission account was already closed (something along those lines).

It has a disappointing experience dealing with Sunpower Solar. Our inverter became defective, and the system stopped working. It has been six months since it was reported. We are still waiting for the company to arrange for a replacement of the inverter. When I called the manufacturer, I was told those inverters on shipping hold. It may take another six months. They did offer to sell us a newer updated version which is available now. Sun Power never mentioned about the availability of a newer model. I have been paying extra $200 to $250 every month on my electric bill. It seems like the company does not really care once it has been installed. I was actually planning to add more solar panels from Sunpower; However, I do not think I can trust them anymore. I would not recommend this company to anyone shopping for Solar Power installation.

My case # is **. I had solar installed approximately 4 years ago. This past January 2024, I noticed leaks in my attics ….all where the panels were mounted. I was told to provide a roofing report with pictures for SunPower. I actually got two (2) reports both stating that I had water damage and mold growth in the plywood underneath my shingles ….all where the panels are mounted. The roofing reports clearly indicate my roof is now compromised and a new roof with some new decking needs to be installed. SunPower refuses to deal with the plywood damage. They claim the warranty does not deal with such damage. Their warranty approach is to lift up my panels, apply some type of roof patch and then re-mount the panels.

I recently had a solar energy system installed by SunPower, and I couldn't be happier with the experience. From the initial consultation to the final installation, everything exceeded my expectations.

If you want a company that answers your phone calls or emails, choose a different company. I have been trying to get solar panels turned on on my house for 7 months now with Sunpower and they will go months at a time not responding to calls or emails. It is the worst customer service I have experienced in my life.

I'm fully disappointed why I choose this SunPower. I have still open case in 3326 addresses. My Inverter and monitoring broke and still not fix after 2 years. more than 2 dozen phone calls and email contacting them, I'm getting high blood in this. I'm not recommending this because you will just get headache if some parts fail. They are short of technicians. Engr. Noel.

My experience with SunPower solar has been nothing short of exceptional. From their cutting-edge technology to their commitment to sustainability and customer satisfaction, SunPower stands out as a leader in the solar industry.

First they said “get quote online”, then they said “schedule a call to get a quote”, then they say “schedule a in person meeting to get a quote”, then they say I need to create a plan and need 100 things from you to get a quote… My point is they make you jump through 100 hoops to get a price. You're better off using Tesla or another company.

My experience with SunPower has been nothing short of horrible. This company has shown total disrespect for the customer. Sun Power came to my home 3.5 years ago inspected my roof and deemed the roof to have significant life left. I have now had a leaking roof since October 2023, Sun Power has sent me a quote of over $10,000.00+ to remove my 39 panels and replace them, this $10,000.00+ will significantly eat into any savings I might realize for a considerable time. Had I been told the truth by Sun Power I would have been able to replace my roof 3.5 years ago and saved over $10,000.00+. Sun Power has basically said to me sorry you have signed the lease and they cannot help in any way.

What a disappointment ... SUNPOWER damaged our roofs and they do not respond to calls or e-mails.... We have e-mails and pictures showing all the problems... No response... More to come on BBB, YELP California PUC and State and Fed Agencies to address our issues... What a mistake we selected SUNPOWER. They inspected roof before installing and they said roof is in good shape.

Thank you very much. I really appreciate it for working with me. I know it’s been a headache, but we’re on the right track now. Thank you.

I have been such a SunPower fan, until the roof started leaking less than 6 months after the solar panels were installed. Our roofer told us that the panels had been installed incorrectly and had sunk into the roof, causing a depression in which water was gathering and leaking down into our bathroom. We needed to have the solar panels temporarily removed so that the roofer could fix the roof. We were worried about the expense, but since we were under warranty we assumed SunPower would make things right, and quickly.

This is by far the worst company I have ever worked with. The customer service is absolutely terrible and I would not recommend to my worst enemy. My roof started leaking after installation and both roofing companies explained and wrote out that it was due to the solar brackets and installation of the panels that ruined my roof. Prior to installation Sunpower inspected my roof and approved for installation therefore it stands to reason that it is now a bad roof due to the panels.

I had solar panels installed about 4 1/2 years ago. At first I was very happy with the service and product. Recently, my roof began to leak. I called a roofer and was told that I need a new roof and he stated that I should have been told to put a new roof before installing solar panels. So I had to reach out to Sunpower to remove the panels before the new roof could be installed. This is where the problems began.

Went offline and can’t get it to reconnect. Tried calling, get terminal hold. Can’t get anyone to talk to me. Tried chatting on their chat line. They tell you to call or text tech support, neither one works either.

The system they put in worked great for 8 years but when there's a problem and it goes down it takes months to get any service. Post-installation access to any service is very limited. The company has no helpline.

DO NOT DO BUSINESS WITH SUNPOWER – THEIR CUSTOMER SERVICE IS NON-EXISTENT WHEN THERE IS A PROBLEM WITH WARRANTY REPLACEMENT. We installed SunPower solar panels on our home in December 2018. On September 13, 2023, I realized that three micro-inverters were no longer working, and I reported that to SunPower. I started calling them weekly to get warranty replacements and SunPower kept giving me different reasons why they could not complete the repairs. The original contractor that represented SunPower has since stopped working with them because they were unable to get parts themselves and be paid for warranty work by SunPower. SunPower then told me they had the parts but did not have a contractor in the area and were having problems finding someone to do the work.

It’s been absurd that my project has been delayed many times, and nobody is even on top of my project. My project started in October 2023, and yet today is March 26th, I’ve been waiting for more than half a year, it still hasn’t been accomplished yet. What’s worst, we failed the building department Inspection. The Sunpower guy didn’t even try to fix it and left in the middle of the process, and it’s been seven days I’ve never heard back from them again.

Sunpower made the entire process of acquiring our solar panels simple and easy. We had an extremely pleasant experience with them. Simple, responsive, informative, and brilliantly executed. We are so happy we chose them. Thank you.

My initial experience with SunPower was positive. Installation ran smoothly and the panels did produce electricity resulting in a savings with my electric bill. However recently my panels stopped working and I have been getting a run around for almost six weeks with regard to getting my system back online so that it can produce the electricity I was promised when I purchased the system. I placed my first call on Feb. 2, 2024. We tried to troubleshoot the problem and were not successful. They attempted to resolve the issue remotely with no luck. I was then directed to Centurion Solar for the needed service call. I left a message for their customer service department (it seems that was the only option every time I called) and never got a call back. I contacted SunPower again who directed me to another company. I was able to speak with their representative who said I should not have been directed to them as they don't service systems.

SunPower Complete Confidence Warranty?!? One of my inverters stopped working in October 2023. It took weeks for Sunpower to get someone out to check the problem. When someone finally came, the worker was unable (physically) to go on the roof and troubleshoot there. He only checked the broken inverter in my garage. His diagnosis was the inverter was bad and I needed a new one, except Sunpower wants to have someone go on the roof to be sure. A couple months go by with zero response. I needed to place multiple phone calls to Sunpower asking for this to be done as they are not proactive and weeks will go by with no responses. Then I received an email that one of their subcontractors (Las Vegas) copied me on and said, and I quote, "We respectfully decline this work request. Until the overdue 2023 invoices have been paid to us by SunPower, we will not be accepting additional work requests."

Sunpower provides the worst customer experience. We have a roof reinstalled last year and scheduled reinstallation of the solar panel. We scheduled an appointing, the technician came and saying that they missed some parts which needs to be ordered but will be shipped very soon. I asked if they could come back after the parts came, they said they would. But they didn't after waiting for a week. I called to reschedule another, they came again, again, they missed some parts. So I scheduled one more, they came, they still miss some parts. I scheduled another one, this time, they finished, and said they would give us some update. It turned out the solar is still not working. I called the customer service, they just sent us emails daily saying they are trying to connect with the technician, yet nothing happens. So I called them again, they ask to schedule another appointment to check why it's not working. It has been already 4 - 5 months, and we are still waiting for our next appointment. BTW, each time when we schedule, we have to wait for a month or so for the next appointment.

I expressed interest in solar products through Consumer Affairs. Within five minutes I was contacted by a sales rep from SunPower. In less than 24 hours I was contacted more than ten times through email, text messages and phone calls. I was even awakened early in the morning by a phone call. Because of this aggressive contact, I will not do business with SunPower.

I can't tell you how disappointed we are with the customer service. We got our panels installed in August 2023 and our electric bills have been almost $300/mo every month and it's now March! I have called several times to try to get this looked at, and have gotten mixed messages from each rep and zero follow up, it's like I have to start over every time. The tech who came out said he was replacing the solar unit the first time, then he said that wasn't the issue, they needed to rewire, and apparently that took place but then customer service knew nothing about any of it - they just keep saying "we are still testing and will call you in 24 hours" which never happens.

Sunpower was great at first. System worked and I was saving money on electricity. Five years down the road however, panels are starting to breakdown and stopped working and I have been given the runaround by Sunpower as they do not want to back their stated 25 year warranty.

Let me begin by saying I have only left one negative review for a company in my life. Just writing this makes me sick... I feel others should know about my experience before making a HUGE purchase such as solar panels on their homes. Let's start with the facts... The company promises but does not in any way to live up to the promise. This was a $70K project.

The initial installation wasn’t performed according to what was promised by sales person. Even though there was already a SunPower installation by the home builder, SunPower failed to leverage it and had to do run wires outside. Lot of incompetence with the installation and no coordination amongst various teams at SunPower. They also overstate the energy production.

The panels were installed within a month of when we signed the papers, but then the hook-up to getting an electrician to my location took five months and just dragged on and on. They had to send somebody from Iowa and it took a while. They're out of town and they were trying to figure out how to get people to my location. But the installation was done well. The only thing I've been picky about is that one of the conduit lines for electricity wasn't connected all the way. Maybe some rain was getting in between there and the electric line. But the rest of it was done perfectly. My electric bill definitely has been lower since then. The equipment is working and it seems to be installed correctly.

I liked that SunPower was local and it was a pretty easy sale for their sales rep. He sold the product and he did a good job. They gave me a timeline for the installation initially when I signed the contract and it was a little bit delayed because our local electric coop took a little longer. But they got right on it once they started and got it taken care of. I've had a couple of problems with a leaking roof since then, and they've come out and fixed it right away.

I had a hail claim with SunPower and it took way too long to get them take them off my roof so I can get my new roof on and then putting them back on. Other than that, since I started using my panels, it cut my monthly bill down 40% or so in summer. But it's not as good in the winter when it's snow-covered.

The SunPower salesperson we talked to was very informative and he gave us all of the options for our specific home setting. He helped guide us to make a decision on how many panels we needed for our situation then, after we signed the contract, he handed us off to some kind of project coordinator and she let us know everything every step of the way. It was all very professional and efficient.

Enrolling with SunPower was very easy and took about 2.5 months from the time I signed the contract to the time I had power. That includes the time when the power company had to come out and check everything. On the next month, I noticed the difference and so far, I'm totally satisfied with my decision to go solar.

SunPower did a great job. They took care of everything, and between the permit process and everything else, it took 30 days tops. I was very satisfied with everybody, from the salesman all the way through the crew. The installers were great guys, and the paperwork says they're gonna warranty anything if I have a problem. Also, I had a fixed rate from SunPower and right away, I saw my electric bill being under $50 a month. I like that a lot. Some of my energy bills were only $10, $12. I'm very happy, and I've already told quite a few people about SunPower. I would recommend them all day long.

Sunpower has been great. We haven't had any problems at all, and we have recommended them to friends.

We had a good experience. The quote was comparable to a second company's quote. We liked SunPower because of their good history and good reputation. The installation was faster than we expected - especially when considering all the entities involved. There were two issues that ended up slowing things down a bit. The first was that the roof needed to be supported in a few places because it was soft. The installers added 2x4s in certain places under the roof. The second was that the utilities electricity meter and wire needed to be replaced because of its poor condition. That was also taken care of. A bit of a slow down because of these things but glad the installers noticed these things and help take care of them. The panels have been up and running for a week now and they are generating about as much as was expected. So we recommend this company.

I used Art ** as our consultant and Garrett ** at Sunpower Direct. Our experience is awful. It takes weeks if not months for either to respond. Our system was installed on 10/27/2023. We were promised two months of Solar generation without a payment. Instead we began paying for the system before it was activated. The system was activated in January and has never worked properly. It produces half of what it should and shows on the app that the system is not functioning properly. The equipment is theoretically the best and the warranties appear excellent but they are bogged down by unmanageable bureaucracy. You pay a premium price, you expect premium service. Please people go with local vendors.

When I enrolled with SunPower, it was a pain because I had to do it online for the loan and I'm not used to doing loans online. They gave me the information and I had to put in the information online. But the installation was great and the installer, Jeff, was fantastic. His team was here on time and they did what they were supposed to do. Everything got completed within three months. There was a problem with one of the panels and it was nine months later when they caught it. They called me up, checked it, and replaced it. When they came in, they had their electrician and it was all done in one day.

Sunpower has been great. My experience was easy all the way through the whole process, and I never had any issues from start to finish to even now. It's always been a positive experience with everybody that I've interacted with. Their app for monitoring the system is absolutely wonderful too. Everything I need to know is at the tip of my finger. Overall, I've always recommended Sunpower, and given the benefits that I've received, tried to persuade people.

I had the very simple, best transaction, and best price with SunPower. I'm very happy with everything. They did a great job. They were efficient and clean when they did the installation. And if I had an issue, I could call them up and there would be someone to talk to, not just the automated thing. They're professional and reachable. When my electric bill was between 500 and 600 and until Con Edison raised the rates, I paid $20. I now pay $40 a month. I've recommended SunPower to a few friends.

I have been hotly recommending SunPower everywhere, from my area via Savkat. I contacted Savkat and they happened to work with SunPower. Their product has so far worked very well. We had our doubts whether it would be economically worth it. It turned out better than anything we expected. We are happy.

The installation team was great. Justin took care of it. I've had a few times where Sunpower had to come out and fix the system, and it was a little frustrating. When I do service calls, I call SunPower and then they pass me on to Mulholland. Then Mulholland passes me on to Abraxas. That's the frustrating part, because I called last month and tried to reach out to the same chain, but still haven't heard anything. I still have an issue with my solar panels. It's like going through all these chains when SunPower should, on their side, just call the shots and get it done. As of today, I still have a little thing that says one or more devices are not properly working. Right now, it's saying I'm producing 2.3 kilowatts and I'm feeding off the grid 1.9. I do enjoy having the system. It has saved me quite a bit of money. Back in June, July and August, my bills were $500 or $600. But now, it's a third of the cost during those peak times of the season.

The installation was amazing. The team did an awesome job. They were really good. You get what you pay for, but Sunpower is expensive. I have the app and it's very helpful. I could see exactly what the system was generating. I could also see each and every panel that was installed in my house, and which one is producing. So they're very detailed about it and it's really good. The customer service at Sunpower was good at first and very informative. But after it was already starting and when we got the solar installed, I never heard of the rep anymore. In fact, I referred him to other two people who also didn't hear from him anymore. They were really disappointed. When I was getting my incentive, we left emails and phone calls. But we didn't hear from him anymore.

I figured going solar would help me on the electric bill but so far, it really hasn't. I'm a little bit frustrated because I told the SunPower salesperson that talked to us that we need to get a 200 amp service box put outside. We have a 100 amp service but our bills are still $250 a month. He said to not worry about it and he'd take care of it and absorb the cost of the new 200 amp panel. They got it going really fast after the paperwork was signed, but we were gone at the time. We didn't know they were coming in to put in the system. About a week later, we got back and I found out the system was in and there was no 200 amp box in there as promised.

They installed the system right around Christmas. It was extremely cold and I could not believe that the crew was out here working when it was that cold. But they did and they were very professional about everything and got it done. I was kinda hesitant about SunPower. I figured there would be a bad side to everything, but we have not experienced the least amount of problems with anything.

I did a lot of research and SunPower seemed like they had a quality product and they have more of an established system with everything ready to go. It wasn't like a lot of components from different manufacturers all put together. They had their own stuff. The system has been trouble-free. It's generating power like it's supposed to. I'm running two houses on the same bill and I hardly ever get a bill.

My experience with SunPower has been very good. They're very professional and they provide you with all the information you need. Their pricing was also reasonable.

They've been a good company to deal with. The solar panels work well. Getting enrolled with them was very easy. They were here on time during installation.

SunPower has been really good. I started in 2013 when I had my first set of SunPower panels put on. Then I was able to get more panels. I looked into them and SunPower was still the best. I went with them over 10 years later. The people I worked with were awesome because they had to tie into an old system that didn't have microinverters. They were very good at tying the system. I tied a battery system into it. There was a lot of engineering that had to come up. They did an awesome job with engineering all that and putting it. I was able to put the battery where I wanted it to go, which was even better.

My experience with SunPower has been good. The installation of our panels went fine. I didn't even know the installers were here. I've been with them for two years now and so far, the price is down.

We began our solar installation journey in November 2023. It's now almost February 2024 and we are not complete with our solar installation. If you're looking for honest, speedy, and effective solar installation.. I would NOT recommend Sunpower. I've NEVER written a poor review before... But I've tried my hardest to be patient and understanding and our family has reached it's limit. While the techs who have come to our house have been amazing, Sunpower constantly switched them out or completely skipped sending them various times. Our installation started early summer 2023 and is still not done.

The installation seemed to go smoothly. It was a good experience. Since having the system, I have lower monthly bills and there were some months that I didn't have any bills. I installed an air conditioner and electric furnace since I had the system. So I am using more electricity than I used to. I still have some bills when it's really cold or hot, but they're much lower than what they would be otherwise.

Our system was installed in 2014 by a SunPower-certified company, and since then has failed multiple times (at least 6?) due to equipment malfunctions. Getting it back online typically takes months, during which time we generate no electricity. Getting Sunpower to stand behind their warranties is incredibly difficult. Usually, we find the problem ourselves (despite the claim that they will notify us of a problem, they have never done so in the 9 years we've owned the system), then our installer inspects the system and files a claim with SunPower.

I understand that these systems are not infallible, but my system stopped working and displaying an arc fault error code. There is a known defect regarding my model and it took a long time for them to send someone to look at it (over a month with no production). The fix was temporary and it failed again. Beware their marketing about how they are great with service, my experience is otherwise.

After 7 years of satisfying experience with Sunpower, my recent issues with getting service has soured my view of the company. In the past, I’ve received excellent and prompt service for various issues. Six months ago, unknown to me, my system went down. In the past couple years I haven’t been diligent in monitoring the system, so it took a couple months for me to find out because I got a surprising electric bill. So I called for service, which was to leave a message and I was supposed to get an e-mail response, which seemed strange because I got a direct call for issues in the past. After waiting for a couple weeks I called again. No response. Then a month later I got a call that I would get service in a two months! What? Ridiculous, but what alternative is there. Still waiting for that service next month, but I’m convinced that this is the worst service I’ve ever had with any company.

New subdivision, 200 homes; all have same system and panels. Neighbors produce more electricity than they use. Our system 79% for 2023. We are receiving an $800 true up bill; neighbors with same system panels, etc., $0. Sunpower insists all is well and will not have technical support physically come to check our system. We would not recommend them!!

Followup: Ten weeks after our solar system became nonfunctional a Sunpower technician arrived at our home. During that time we spoke to half a dozen people at Sunpower as well as posting our experience on social media, but the technician who arrived at our door was unaware of the problem; his instructions said that he was simply to perform a load test. Apparently, because we are not leasing the system, there is no production guarantee and we are not a priority when our system fails. We are left to use up our credit and pay electric bills! Now we can only hope that the root cause of the problem has been corrected.

We purchased solar from SunPower about two years ago after carefully researching several companies. My salesperson, Zachary **, he was very helpful with answering all my questions and selling me service. After a year and a half we noticed that we were paying extra on our electric bill, so I reached out to Mr. ** via phone and email to reevaluate my system to see if I required more panels. He never returned my communications. So, I emailed someone else in financing to get in touch with him and he finally responded. We talked and he said he would investigate the issue and I never heard back from him.

Extremely horrible customer service when it comes to request service. I contacted them two months ago to schedule a service visit and they mentioned multiple times they submitted a service request but nobody contacts me to schedule service. I send emails and get no response. I finally submitted a BBB complaint and someone contacted me but it is still useless so far. The most recent representative is asking for information (which I already submitted a month ago) and taking a whole week to follow up and ask more questions. Each question takes another whole week to follow up. Their "industry leading warranty" is terrible. They still have not sent anyone to check the system on site.

Did not have an issue with my SunPower system for few years and then electrical bill started going up. Electric company advised that I contact Solar company as it seems my solar system is not producing enough electricity. I called them to schedule a service appointment. It has been the most frustrating experience ever! They keep telling me we send a request for service and they will call you to schedule a visit but nobody ever contacts me, nobody ever answers email and I call again to go through the same cycle again. I am quite shocked by their rating and I assume most of those who gave them high ratings have not attempted yet to use their so-called "industry-leading warranty".

My solar wasn't working for 2 1/2 months earlier this year. It was right at the best time to help with your true up bill (March-May). My true up bill went up to $1,880, after SunPower came out and finally fixed my electrical problem they offered me $339 to help with my $1,880 true up bill, what a complete joke!! Don't waste your time with this company, they don't back up what they say. I feel like this is breach of contract on their end because I'm leasing the panels and they are supposed to maintain them. What a let down, if you're seriously interested in solar, find an alternative to SunPower!!

We enlisted SunPower to install our solar system over a year ago and they had it installed rather quickly. The installation went smoothly EXCEPT they didn't install the consumption monitor which was included in what we paid for. They explained after the fact that it couldn't be installed in our 100-amp service panel and there wasn't enough room. They informed me that if I upgraded our service panel they would be able to come back and install the monitor free of charge.

Updated on 11/21/2023: I wrote my original review on October 10, 2023 about Sunpower's customer support. It is now November 20th and my issue still has not been fixed. Somebody from sunpower wrote a good response to my review. Told me what I wanted to hear but nothing was done! New customers/ buyers beware. Customer service is very bad. They do not get back to you. Problems get sent to an escalation case manager but nothing gets done. Go with another solar company. I’m sure support will be better than sunpower. It has to be.

Had a good experience with SunPower in 2014 so decided to use them in 2022 to expand my system to address rising true up bills. Paid appropriately $48,000 cash. Told them that I had been informed by multiple contractors that my main electrical panel was overloaded and needed replacement before adding Anything! I was told I would receive a quote. The quote never came and the Salesperson kept pressuring me to sign saying I could always do it later. I trusted the Sunpower brand so I signed to get protect going.

This stupid and wicked company sweet talked me into getting solar installed. They call you everyday until the system is installed. Ever since it was installed, one of the panels don't generate energy and others are not generating enough in comparison to the rest. All of a sudden getting hold of SunPower to have this resolved (replace those that need to be replaced) has been a problem. They even installed very older version of the system, as against what they going to 10 months since my system was installed. Why should one be paying for a service or product when you're not getting the value for what you are paying for. This whole thing is madness. PEOPLE SHOULD AVOID THIS COMPANY. NOT WORTH THE STRESS.

Our roof has a leak which was caused by the solar panel installation. It rained for three days straight in New York, therefore, the ceiling in our living room fell and the walls have been damaged. We were informed by numerous roofers that the solar panels is causing the roof to leak. The solar panels have to be removed in order to repair the roof. We are under warranty, therefore, if another company touches the panels, the warranty will be void. SunPower told us that they escalated the case and they will be at our home in the next 30 days. (11/3/2023) this is utter madness. This is a dire situation. What if it rain again, more damages will be done to our home. I just wonder if this house belonged to a member of their board of directors, how this situation would have been handled. FYI - it's cold in NY in the month of November.

9-29-23. No STARS!!!! These guys are horrible. Last year in June 2022 we had an arc in our system and I called Sunpower to get this taken care of and because we were not the original purchasers but the new owners of the house (transferable warranty) they had to have all of this paperwork. We complied but they insisted calling and speaking with the previous homeowners.... Why? I have no idea. Sunpower was given a copy of the deed showing the new homeowners (us). In October 2022 they sent a guy who looked at the system and said that they needed to replace the diodes in all of the panels (21 of them, this was a known failure of this panel).

Updated on 01/05/2024: Nearly 4 months after my last review, I am still told that you have escalated my case to and I will hear back. I am tired of being lied to! Last contact, I would hear back from that escalation team no later than Friday Dec. 29, 2023. Today is Friday Jan. 5, 2024. I am still waiting. I cannot express enough to any potential solar customer, DO NOT DO IT!! NOT WITH SunPower or anyone else!! It is NOT worth the investment and you will NOT get any benefit. I REGRET ever getting this system. DO NOT BUY FROM SUNPOWER!

I have had a case open for months at this point helping my clients who bought a house that has SunPower panels (owned and paid for in escrow). There has been over 3 visits by the technical support team and their contracted workers at NovaSource with still NO resolution to fixing the issue we’re having with the system not working. It takes weeks to get someone out there each time and my client is inconvenienced with the scheduling around his work each time! The crew is sent without the parts or support needed to complete the remedy.

I had Sunpower panels installed in January 2023. The system was up and running in March 2023. It stopped working April 14 2023. Repeated calls and emails and there has been no resolution. There has been no technician to my house to assess the problem. Twice there has been a no show on their part, today 9/21/23 when I called the call center I was informed that the technician that was scheduled to arrive today between 8 am to 10 am was terminated. Daniel the initial sales person and his crew have all vanished. I am left to pay off 27000 to a credit union that they financed the installation through. I still pay my ConEdison. This is a nightmare experience.

My family and I decided to go with SunPower and have panels installed. We were extremely hesitant that the numbers Arvin was quoting were too good to be true and that the install process would damage the roof. We were wrong! The number were true and the install was perfect. The entire process was as promised and now (5 months in) my electricity bills are a fraction of what they used to be. I'd like to thank Arvin and the entire SunPower team for performing flawlessly and keeping me updated throughout the permit, install and set up process.

Sunpower inspected my roof before installation and said it was in good shape. Nine months later, after our major rains, and leaks, they inspected again and told me I had a lot of leaks. The original inspector told me that Sunpower would pay to remove and reinstall the panels if I needed to reroof in the first 10 years. When I presented this to Sunpower, they told me it would cost me $5000 to do the work; that they offer no warranty on the roof. As licensed contractors, they shouldn't have installed the system until I reroofed the house; they inspected it and said it was fine. Installation time frame was extremely long. After the system was installed, I didn't get inspected by the electric company until I called Sunpower to complain of the delay. I received an email the next day from the utility. Customer service is non-existent. It's impossible to talk to a person; they only want to email and text.

I purchased a new home in 2015 that included a SunPower solar system. Just before the warranty expired, the inverter died. I contacted SunPower customer service for resolution and it took about four months, eight phone calls, and numerous emails. Plus, I paid $300 for a SunPower affiliate to diagnose the problem (which I was told that I shouldn’t have had to do). And while I was told that the replacement would be “upgraded” (more reliable), I received a well used refurb inverter that was identical to my original.

My inverter failed a month ago. 2 Weeks ago a technician verified with corporate that it needed to be replaced. 2 weeks and nothing has been approved. SunPower customer service keeps stalling on an approval to replace the unit. If you plan on installing solar, verify how good the customer support is after the sale. I would give Sunpower less than a one star review, but it wasn't available.

I started out doing a comprehensive solar consultation in 2021. The consultant and I designed a system that would encompass my apartment meter (3 floors) and public hallway meter (5 light bulbs). Based on my submission of 2 Con Edison bills (faxed) Sun Power would determined the number of panels needed for both my accounts (meters) I did not find out until 4 months after the project was done and I paid my whole bill that Sun Power only attached the solar panels to my hallway meter. I was told by Con Edison there was no application (open case) submitted by Sun Power that included my apartment and so I would continue to get electricity bill for my apartment.

I'm just writing this review to warn people Not to buy Sunpower solar panels. I would really hate for anyone to get ripped off like I did. This is the worst solar company out there. They refuse to send technicians to fix your problem and do not honor your warranty at all. To top it off, the customer service you get from this company is the worst customer service I have ever gotten from any company in my home entire life.

We contracted with SunPower and had brand new panels installed on our home. For the first 2 weeks they were only producing 40% of the solar power they should. We contacted Sunpower and they sent a tech to fix what they said was a computer issue. After the tech left the panels have now been producing 0% solar production. I was told to call customer support to schedule repair panels to be installed. That was 3 months ago. During the dead of summer we have been without solar energy. Our electric bill is $500 a month and all I can get from Sunpower is customer service reps telling me to sit around and wait. Completely unacceptable way to run a business. I'm spending a fortune waiting around on them to do what they promised months ago.

The initial process from sales to contract signing was great. Kyle with sales and Sue with the project coordination really got thru the install schedule very fast and efficient. Problems started when they arrived for the installation. The panels were not installed per the drawings. The inside flex conduit was stretched like a water hose pulling the wiring from my breaker panels based on how stretched it was. Multiple holes were left in my walls which are still unpatched. When I brought this up to the sales dept. they came out the following week and explained that they needed to add another switch because of the distance but wouldn’t unless I said something. Then of course I paid cash for the system and upon turning it on and immediately not working, everyone had gone silent. The sales rep quit, the project manager has said it’s not his issue and to talk to customer service (on multiple occasions).

I was confident that my SunPower system would perform as advertised, however, since day one I have been greatly disappointed by its low performance! I’ve contacted SunPower 10 times about the low production of the solar panel system they installed on my roof, however they keep telling me that the weather is the problem; although they can’t tell me why the weather is only affecting 6 of my 14 panels. Also, I have a friend nearby with a comparable SunPower system and the weather isn’t affecting his system which produces 100% of what it was designed to produce. My system is only producing 82% of what it was designed to produce. Six of the solar panels on my roof produce only 92%, 90%, 89%, 83%, 82%, and 69% of capacity. The SunPower warranty says that each panel will produce no less than 98% for the 1st year.

It's been more than a year since I contracted with them and the project is still in limbo with no information to complete the project within this year. Contacting the company Support does not help, except for the fact that you get assigned one more person who has no authority to get anything done faster. I wish there is an option to opt out from the project, unfortunately you don't especially when you have paid 40% of the project cost.

Started the process of getting Sunpower to start installing my panels in March 2022. They finally put the panels on my house in November 2022. I’m writing this in August 2023 with the panels still not active and connected. I have had two different project managers and my sales rep quit. I have found out on updates multiple times by someone just showing up at my house. Luckily my wife was home with our infant who was not even conceived when this process started. 1.5 years I’ve have been dealing with trying to get this panels installed. I’ve emailed them at least 4 times a month and average a response about once every three responses.

We are using SunPower materials,installed by Hook on Solar. The process has been odd - once we signed the contract, the contractor felt silent, no communication whatsoever, no returned calls or updates on progress. Their presentation was good, the signing of documents straightforward, but since then, not a word - odd.

I moved into my new home 5/24, builder had previously commissioned the solar system through local utility company. Took them 3 weeks to send out a tech since my system wasn't communicating. It was determined a part was needed. Fast forward 6 weeks and my system is still down with little to no information. My system doesn't seem to be operating really at all & my true up bill is increasing sharply each month...No idea when it will be fixed, very frustrating.

This is probably the worst solar company. I initiated the contract almost one year ago. I don't receive any updates, the project coordinator sends me to the sales guy and vice versa, I call customer service and I get a very rude response stating they don't know what's the status of the project. If this is the customer service for a new installation and prior for them to earn money, I can imagine how would this be once the system is installed and if there are any issues. We will probably cancel the contract and would recommend going with somebody else.

I got 14 panels and setting them up took a week. The system covers my monthly and also sends some power back to the grid. I get paid for that by my electricity provider too. They have an app through which you can monitor the production of your system. SunPower is excellent and I definitely recommend them.

My system installed on June 6th 2023. And one panel stop working from June 21st. And the installer forgot to install CT devices to monitor the power consumption of my house, I only can see the solar production on the APP. I can’t see my home power consumption. And the layout of the panels are different from the contract and design from the permit. I email SunPower and called like 100 times, they just provided me a CASE#: ** and each time telling me they have a team to monitor that issue and it’s been a month now, still no one contact me for that dead panel and installation of the CT.

SunPower has been in place since May 22nd and I’ve noticed a lot of savings on my bill. It can almost offset our daily consumption.

It was an easy and good experience.

I contracted with the local person, who ran the whole program that used Sunpower, in the fall around October. The installation was done in April or May and the crew was awesome. My energy usage is somewhat the same but my electric bill is in zero and I'm building a surplus of solar, which is a lot of credits with my utility company. Everything's been great and I'm really happy.

The worst customer service ever. I was assigned to a project manager that

After researching a few different companies to buy solar panels for my home, I came across Sunpower and asked for a bid for my solar power system. The referral goes through a few hands before I got an appointment, so I had a feeling all those pockets would be receiving a commission. I explained I was comparing prices, and wanted their best offer on similar size and similar panels. Their price came in more than $10k above the highest bid I got from everyone else. That’s a lot of padding of pockets, not more solar panels or better solar panels. Not more or better micro inverters, but comparable. So, if company A is at $20k but he’s clearly selling a less advanced product, I can understand a difference in price. But not a $20k difference.

We had a $100K solar system installed on our home in Kauai late 2022. It worked fine for three months, then some of the microinverters failed. We now have a partially functioning system. Our installers have been requesting a solution from SunPower for nearly four months and they have failed to address our problem. In fact, they won't even respond to their queries! What kind of customer service is that??? Such an incredibly poor experience, I've decided to take other measures to get some relief from them.

SunPower told me exactly what they were doing and how many panels I would get. The installation was delayed and it took a couple of months but it was not their fault. It's just that the house that we live in is in the trust. They had to go through little hurdles to get everything where it needed to be. The weather also did not cooperate with us. They couldn't install them during thunderstorms or rain.

I had 7.47 KW of SunPower solar panels installed in March of 2022 which gives me an annual surplus of power that the local utility company pays me for at the end of each year. The panels and included inverters have worked flawlessly since they were installed. I especially like that my electricity costs are now fixed as I expect utility costs to increase significantly in the future.

Going through SunPower, I haven't had any issues or needed to call customer service. The person who was in charge was great. She took care of everything, and I didn't need to do too much with anything. I'm happy about going solar. I'm producing more electricity than I'm using. So it's working out well. I even got an electric bill for $0 this month. I have been recommending SunPower to just about anybody I talk to.

SunPower is my solar panels. They provided the equipment, but they didn't install it. I had a supplier of theirs install it. The sales rep did a fairly good job. He was new to the position. He was not as well educated on solar as I was, but he did a fairly good job selling SunPower's product. I like my SunPower product. I wish they made their app better. I wish I could do more analyzing on it and compare stuff throughout the days. I wish I could set up notifications on it to see when stuff is turning on or when it hits peak power. I wish there was more to the app. I'm satisfied with SunPower. They have a good product.

Been trying to get a part for my inverter for 5 months. My inverter went out back in early February 2023. Case #**. The issue was reported to Sunpower. I get zero updates or communication from them. I have to call to get any status on this case. And every time I call it's the same response “Energy Aid is waiting on a part to arrive. Once part arrives they will schedule repair”. It's been 5 months now. There has been no urgency from Sunpower to get my inverter fixed. Been 5 months without my panels generating solar energy. Hopefully this review will get some attention. Until then this one star stays up. Contact me for additional information and I’ll be happy to update this review.

We decided on Solar mainly to save money during the summer months and the 30% tax credit. Our solar payment isn’t much different than our PG&E bill. We chose Ambrose Solar because of their local roots and great reputation. They did not disappoint. The whole process went smoothly from beginning to end especially considering the NEM2 deadline which they met for us. The whole team was excellent from top to bottom.

So far, going solar has been good. Enrolling with them was easy and the rep was knowledgeable and helpful. SunPower had to get approval through PG&E and it took a couple of months.

I was thoroughly fed up with PG&E and their extremely high rates. I wanted them out of my pocket, hence Solar. While I still pay for gas (and it’s minimal), I no longer have an electric bill except for the “usage” fee PG&E charges its Solar customers. Going solar was the best decision I’ve made in a long time and SunPower has proven to be a reputable company.

We went Solar to save money, and to help keep our power bill down, and to also help our Environment. I think in the future everyone will be on Solar Power. It’s the future! We are very excited about our Electric Bill to see how much our Savings will be, and it should be here next week for us to see!

My wife and I saw FPL electric rates rising steadily and felt we could save money and healthy environment by installing solar. It started with the salesman, David **. Everything he told us would happen did happen. The price, the work schedule, the length of the install, the system output and the reimbursement for energy costs during the process. He was available any time, responsive and involved until the last title was installed. Perfect. The office specifically. Meredith was helpful at all times. Phone calls will always returned promptly. One panel had reduced performance when the system was turned on and it was replaced within one week. Experience was overall fantastic.

Had a very bad experience with SunPower. Extremely unprofessional and inconsiderate throughout whole process. Have been waiting for a technician to solve our issue for over a month now- Have not had AC for over a month. Do not recommend SunPower to anyone. Bad it all bad by everything and maintain.

I wanted to save money especially during the summer months. I had talked with my son who has solar, and he convinced me to just do it. I really liked my experience with Ambrose solar company. The company was very helpful and answered all my questions. The crew that installed my solar were very professional.

It's been 6 years now, since I installed my Sunpower 12.4 KW system, the system has had 4 major failures, the original sunpower dealer left Nevada, and abandoned me. The ONLY way to get service is to pay another Sunpower dealer to even come here. My second inverter died in NOVEMBER 2022 - I paid for the company to come and replace it, and here we are in JULY still waiting... all I get is 'We will contact sunpower and get back to you' so Bye bye this year's solar generation ($1000). I paid PREMIUM price for a premium product with a 25 year warranty and monitoring of my system and any problems would be Handled in 5 days. HAHAHAHAHA, what a joke.

When will they fix the reliability of SunVault? System shuts down completely every 3 to 4 weeks and requires SunPower Tech Support to reboot remotely, that is if they are not off for the weekend or holidays. Will have to wait for Solar Generation until after July 4th due to no support.

I’m currently in middle of having a Solar System and Main Panel upgrade by SunPower. I signed the agreement with Sunpower on 12/16/2023. I was inform via email and phone call that both the Solar Panels and the Main Panel upgrade work was scheduled for 3/9/2023. On 3/9/2023 Only the Solar System was completed. No work for Main Panel was started or completed. First payment was made on 3/13/2023. On 5/12/2023 Sunpower’s Subcontracted Electrician worked on the Main Panel upgrade and left the property without informing me. The installation of the main panel was NOT Acceptable. I work in the Utility Industry and it is the ugliest Main Panel installation I have ever seen. Additionally, one of the circuit was not complete. I called Sunpower and the earliest Sunpower could schedule their Electrician was for 5/15/2023.

I had an online evaluation and discussion with a sales rep, we discussed the options that we wanted for my house. He said they would put together an evaluation and proposal for our house. A week later, I received an email with a link to what I assume was my proposal. I was unable to log in and view the information. I emailed several times asking for help logging in to see the proposal. I never got a response. If they can't even offer support to see their proposal before we've started the job, how are they going to be once the work starts or if I was to have any real issues? I have no idea how their work is, but I have no confidence to move forward with them.

Absolutely the worst experience ever!! I had a SunPower system installed in 2019, less than a year after I remodeled my house. First they built me a system that was the wrong size - it only covers 50% of my electricity costs whereas I expected the system to cover 100%+ of my electricity costs. Now less than 5 years later, I find out my roof needs to be replaced, which SunPower said was in good shape and not in need of repair/replacement anytime soon. Fine - I accept responsibility. I should have done better homework on my roof and not trust a solar company to tell me whether my roof was in good shape or not and worthy of an install.

I have had possibly the worst customer service experience of any company I have worked with. My solar panels weren't communicating to Sunpower at first for a few months but still operating and then also stopped working. It wasn't until the summer when I usually have credits to cover most of my power coats months later that I found out they weren't producing. Even though their annual power generation report by contract was supposed to have been done in january that would have caught this. I find out they hadn't done it for the last 2 years since when I took over the lease.

I have been in the process for almost a year to get solar installed and working on my house. Once the installation was done the local power company inspected and found several issues. I have email several people at the company and cannot seem to get a timely answer as to what is holding up the process. The project coordinator I had in the beginning was amazing at giving my weekly updates. The current coordinator very rarely emails me back - Anthony **.

The sales process was relatively straightforward. Once it was handed off to a project manager is where the issues started. One week before installation we received an email that we needed to approve a change in layout for additional structural support. One week later, the original layout was installed. Additionally the panels were covered in dust/dirt. We requested them to be cleaned and the conduit to be painted (per the HOA’s conditional approval). It’s 3 months later, emails to the project manager are occasionally answered with “our ops team is scheduling a return date”, which is not happening. Make no mistake, the billing department was quick to reach out when I didn’t pay the invoice on the exact day I received it. Very frustrating for a system that cost as much as a new car.

Avoid using this company at all costs!! What’s the point of warranty if they have no idea how to fix it! I have a solar lease that came with my house I purchased in 2017. I filed a warranty repair claim with Sunpower in December of 2022 because one of my inverters was producing no power. For the past 7 months there has been 3 site visits and numerous emails by me asking what’s going on and when will this be repaired?

I expect that this very negative review will never be published since this site is paid for by the company that are reviewed. Our Sunpower system failed in February 2023, I have been trying to work with them since March. They finally sent a tech team in May to confirm that the junction box (and therefore our system) was "fried" and were lucky that the house did not catch fire. We have been "escalated" to “level 3” and assigned an “executive support person,” in April from whom I actually received 1 telephone call, emails with lame excuses, been deemed critical by the tech and now, heard nothing from our support person.

Our inverter, that is under warranty, broke and needs to be replaced. Sunpower came to our house 3 months ago to check and said we need a new one. Since then, I have called many times to know why we don't have the inverter yet. Some people say the inverter already arrived and they only need to schedule the installation. Others say the inverter is not there yet and they have no idea when the inverter will arrive! In the meantime, we are paying for the electricity bills. They keep saying they will send me emails with updates and I see nothing. My feeling is that since the inverter is under warranty and they will not get paid for the inverter or the service, they are just letting it go unscheduled. This is very unrespectful to the customer. Your inverter broke, it is not my fault. Find a way to solve the issue instead of saying you have no idea when this will be fixed!

Got solar to do some good for the environment. Absolutely hooked on watching the Sunpower app and seeing how much power we are generating and saving on electricity. Have numerous friends and neighbors with solar and they are jealous of the app. Friends without solar are jealous that we no longer have a monthly electric bill