EPPIcard Reviews

I moved to Nevada from Wisconsin and was using the EPPICARD. I decided to have my child support direct deposited into my bank account so I no longer needed the EPPICARD. I put it in the drawer. Two years later my bank account was compromised so I had to close the account and use the EPPICARD again for child support payments temporarily. LO and BEHOLD, this bank had a negative balance in the amount of $26 dollars in recurrent (.75) NSF FEES. Someone outside of my knowledge was trying to withdraw money from the card... while it was in the drawer... for two plus years. Why not send a bank statement? Why no phone call? Had I never needed the card again, when was I to know that someone was attempting to withdraw money racking up .75 cent fees? My losing $26 didn't hurt me but I'm sure if this happened to someone on a tighter budget with kids to feed, this would be unethical.

I have never had a problem with getting my child support payments. Since the Government put this joke of a company in place, this EPPICard Company has literally stolen over one thousand dollars of MY MONEY THAT IS OWED TO ONLY ME. I DO NOT think this is fair. I've never been on cash assistance or aid and I've been jerked around more than anything. I'm struggling everyday. My card was stolen twice. When I asked the second time to replace it, I was charged the fee but the card never came. There have been supposed transactions on my account that I can honestly prove beyond any doubt that I absolutely did not make. This would be a better company if it were honest and not embezzling money that is in no way owed to them. One thousand plus dollars! I WANT TO KNOW HOW THEY CAN BE OK WITH THE FELONIES THEY HAVE COMMITTED.

I've tried activating the card several times and so has the customer service and no one can activate the card and no one knows why. I can't even receive the money that's already on the card. I've since then applied for direct deposit but still need assistance on getting the card activated to get the money off.

I know how y'all feel. I'm going thru the same thing. Sometimes it's deposited on time. Other times there is no deposit at all. And why do they charge us 50 cents to check our balance or to see if the deposit have been posted? And when you do get an agent on the line they say they waiting on a payment to be sent in so they can deposit it on the account. I'm so tired of the run around with them and when they decide to post a payment last month it was on the 2nd and it's about to be the 8th and no deposit. Why are they playing with what belongs to us? They really need to get it together.

I have a Georgia issued Child support card. Funds are never deposited on time. You have to say you lost your card just to speak with customer service. Georgia child support really needs to fix this issues. Oh and the charging .35 just to check my balance is a joke.

In mid-October 2016 I received a letter from the California Dept of Child Support that payments to me would no longer be mailed, but would be placed on a debit card instead. The company managing the debit card was not named. I did not receive a debit card in the mail. But one month later I received a letter dated 11/12/2016 from Eppicard stating that "Per your request the Fraud Services Department recently reopened our investigation of your claim dated 11/12/2016... We have reviewed all of the original documentation along with any new information provided by you." The letter goes on to state that they reviewed their internal records and my card history and have decided that they cannot confirm my claim of fraudulent charges. Which is fascinating because I didn't know I had an account with this company.

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I have been getting steady child support payments since 2014... I did not touch my card or spend the money. In april 2015 my money vanishes and balance is back to nothing... Missing thousands of dollars but no one can tell me why?! I get the run around of call this person or that person or "I'm sorry mam I cannot tell you how we lost the money or where your money is or why it was taken off your card". I ask to speak to managers and get told there is no one above who I am speaking to at that moment. SERIOUSLY THOUSANDS OF DOLLARS MISSING!

Eppicard State of Florida - Trying to get a representative on the phone is a long process. Good luck getting a LIVE PERSON to answer. Then good luck staying on the line. I just called twice, and after getting a live person after a 20 minute wait EACH TIME I was hung up on twice. They are the most rude, unprofessional company I have ever dealt with. There is not a email to contact for support so you are screwed either way. They won't help you on the phone and that is the only way to reach them. I refuse to call back as they will now charge me the fee. Only contact is the number where you will be on endless hold and then get hung up on. THIS COMPANY TRULY SUCKS AND I WISH THE STATE WOULD WAKE UP AND REALIZE THE ** WE ALL GO THROUGH JUST TO GET OUR LEGITIMATE MONEY OWED TO US.

I suggest everyone who has complained on this forum submits a complaint with the Better Business Bureau. Does anyone know anything else that can be done to take action against these scammers? Signing a petition? Anything? This is child support we are talking about. It shouldn't be this difficult! I didn't receive my EppiCard for over 1 year! In fairness, I wasn't getting any child support payments from my child's father at the time so it was out of sight, out of mind for me. Then one day he magically started paying his due and that's when I noticed I never received the card. I tried calling them numerous times but I will tell you it's near impossible to get an actual human being on the phone.

Eppicard is the worst company I have ever experienced, hands down. They charge out of this world fees for everything, claim to take 48 hours to credit your card with money they were sent electronically (which they receive in less than 30 seconds), then their customer service is beyond awful. Even the supervisors. My deposit from the state is habitually late, sometimes up to 5 days late. The supervisors claim they can't see any deposit, so what does that mean? The state lied when they said the funds were disbursed? I think not.

Trying to get ANYONE on the phone is a ridiculous process and a LONG waiting period, if they even answer. Then I log into my account to set alert notifications and it's not working. There is not a email to contact for support. So basically you can't even contact them to notify them if the site is not working. Only contact they give you is the same number that will have you on hold for an hour and at the end you may still get disconnected. You can't even get to someone if you do not have your participant ID available. So now my Social Security number isn't even sufficient. grrrr

I receive child support payment on a NY State Eppicard. For the last 3 years, I've had no problem with the card other than the fact that I was unable to access funds via a Wells Fargo ATM. I was in the beginning and then all of a sudden (for about the last year) I could not withdraw the money. Days after the child support payment was credited to the account, I would withdraw $500 of the $508 that was deposited into the account. Therefore, there was never a huge amount of money left in the account until the next deposit would hit. But after several ATM attempts over the last, I was forced to use the card at local merchants or to pay an occasional utility bill in order to access funds. This did not pose a huge inconvenience for me but know I realize that because money would sometimes remain in the account for a longer period of time, my account would be more vulnerable to fraudulent activity.

The TN Human Services department has all child support payments going to the Way2Go debit card issued by Comerica Bank and Elite. The card is also referred to as an Eppicard. Each time you dial the customer service number on the back of the card, no one picks up (Tried 5 times now and longest wait time so far is 1 hour, 15 minutes) and a fee of $.25 cents is deducted from the child support balance. Summed up, no one answers the phone, online access doesn't actually allow you into the account and the app does not work. It keeps you in a perpetual loop of asking validation questions, without actually validating your personal info to gain access into your account. This is a rip-off. Once you dial in with your personal card info or social, it automatically deducts money from your account without providing an actual service. I'd like to simply have my money direct deposited into my checking account versus this rip-off debit card w/ NO customer service at all.

I can not understand why it takes 8 days from the ex husbands paycheck to be deposited into EPPI Account. If there is a hoilday I give up getting money when due. This company is breaking a,court order by paying me late. Where does the money go for 8 days? Hundreds of millions of dollars a month are collected by this company. They also collect interest on the money held in a bank. Somewhere in a mystery place no operator can explain the 8 to 10 day disappearance. May being delivered by a unicorn out of limbo. The State of Pa permits this activity. Nothing is ever done. Domestic Relations hires those without mercy and a soul. The staff is beyond rude. This is not welfare. It is child support.

I've noticed Eppicard is not answering the phone. Please contact the Bureau of Consumer Financial Protection and file a complaint.

On May 25th 2016 I got a call from the Eppicard company asking if I was aware that someone was using my card in Jamaica? I said I had my card on me. We agreed to shut down the card right away because someone was obviously using it without my knowledge. Eppicard sent me a new card in the mail and paperwork I had to fill out. I was on hold for about an hour also!!! I filled the paperwork out right away and sent it back. I was told it could take up to 90 days for them to investigate.

Why in the world does my Eppicard charge extra for getting gas??? I put 8.00 in a gas can and got a hold of 15.23 against my card. Why? Obviously the 8.00 was on the card or the gas pump would have denied the transaction!

This card rarely works and Customer Service is non-existent. There is zero accountability and countless complaints - many of which are legitimate. They act as though they are not required by law to have better quality control measures in place. We should get together and start a class action lawsuit. That being said, I have money in my account, but cannot use it. I have been on hold now for 25 minutes. Ahh - it could end up being a really long day. I hate this company with a passion.

Recently I lost my job so I decided to get a week pass at Comcast, to look for work on the internet. For some reason the payment did not go through. The next day I check my balance after I already paid Comcast with another card. EPPICard charged my account with 5 non sufficient funds fees. So I call Comcast and they voided the payment. I called back to EPPICard and they claim to not see a reversal or a void. This is been going on since the 6th of June and they keep telling me that it takes up to 30 days, but it took them one day to take my money. Also I was supposed to be receiving paperwork which I have not received in order to dispute the charge. This company is filled with a bunch of crooks and rude customer service people. I've been hung up on, spoken rudely to and they're holding my money instead of returning it.

Eppicard customer services is terrible. All you get are foreigners who answer the phone and they don't understand English. I do not feel comfortable giving out my personal information to them. They are rude and extremely unprofessional. You can tell that the Eppicard is outsourced jobs. The department of human services needs to stop letting this company provide services they are horrible. And not they are charging ridiculous fees for each transaction that eats up your money. Why are they are charging more when they provide cheap terrible customer services? I will make sure I will pull all my money out all the time to ensure Eppicard gets very little business. And I recommend that everyone else do the same. They really sucks.

The father is paying and has been paying child support, however I am NOT receiving half of the payments or more! I have had to pay the credit card for checking to see if my $ is on it... which was supposed to be on it. I'm wondering who has the rest of the money???

I am SUPPOSED to be receiving child support payments via the PA Eppicard. So far, there have been 3 payments made to my card, totaling more than $500 and guess what? I can't access these funds because I still haven't received a card. I first called Eppicard customer service on Saturday June 4th to inquire about the card I did not receive. Let me start by saying good luck if you are attempting to speak to a representative! Off the bat, the prompt asks you for your card number and pin. Needless to say I don't have a card number or pin it is impossible to access the menu that way. Another alternative is to enter in your SS #, birthday, and PIN. Can't access anyone via this method either since I have not received a card in order to create a PIN... DUH! So I learned to just sit on the phone for about 5 minutes without pushing any buttons in order to be finally transferred to a customer service representative.

When EPPICard receive my funds, they don't release it on place it on my card so I can utilize my funds. I believe this entire process is a big scam to profit of collected child support funds. The banks are getting the interest of the money. Help me to understand this. First of all I live in other state from which my child support case was opened. Secondly I have been waiting for over 15 years to receive these funds, which I should have been receiving them while my children were younger. Why does it take the child support official in Atlanta to hold funds collected from another state (2) days to just post that they have received funds, then they submit it to their bank, hold it for (2) more days? God forbid it's the weekend then it's (3) days which actually (4) day by the time EPPICard deposits on the card. I can't find any right into this process outside of all these banks are getting the interest of this money.

I've been an Eppicard customer in the state of FL for about five years. I've had nothing but trouble and disappointment with this company from the beginning. I never really worried with it to Mich because of the deadbeat I love dealt with. Only paying 12 to 10 dollars here or there. He has now somehow managed to weasel his self onto disability (five kids and five different women later) so I get one good deposit a month about 100.00 each time. For the last three months I didn't get one deposit ever even though it showed up as being made on e-services on the 17th of May in the amount of 171.00 - my biggest payment, which I never received. And then the four days of processing from the time they made a payment till it hits the card is beyond horrendous.

Saturday 4/29/2016 I tried to log onto my Eppicard account and in red letters it said I had a security breach. Someone in Africa tried to drain my account, and it was stopped, and the money was returned to my card, to then discover someone in China succeeded and took 177.00 out of my account. I had to file a complaint being told if the money is not returned in ten days I'd have to wait 90 days until an investigation was complete. I called the fraud department after receiving a letter about the breach and the person I spoke to told me she had a few complaints the same day with breaches to their cards from Eppicard too.

I have had an Eppicard for many years now in VA. I never really used it as my ex never pays. However, 2 weeks ago, I decided to check the balance to see if there was maybe a tax refund that had been intercepted. I was in luck, there was about $1000 in child support on the card. There were also 2 ATM withdraws for $400 each in Texas. I live in Virginia. I called Eppicard on 4/29. We cancelled my old card, I was charged $5 for a new one and $20 to have it sent UPS since my mail is not reliable. I was told I would receive dispute paperwork in the mail in 3-5 business days. I was also told if I did not want to wait 90 days to get my money back that I could ask for a provisional credit if my paperwork was postmarked by 5/10. The mail has already run and there is no paperwork to be found.

What a joke! I had 5 charges that were fraudulently charged to my Eppicard that I receive my child support on. They were made in India! I have been calling every day, mind you, I sit on hold waiting for a live person for at least 30 minutes every day, only to be told they have 90 days to refund! This is absolutely ridiculous! I rely on the money on my card to care for my children! It's basically used to pay co-pays for my daughter that has Type 1 Diabetes. So, please let me miss car payments, gas and electric payments, etc. while you take your 90 days to investigate how I was in India, Minnesota and Ohio all at 8:13 on March 14! Completely and totally unacceptable!

How do you get ahold of a real person. I have had 2 fraudulent charges happen in 2 weeks. The joke is on them because I have a deadbeat for a ex so I only get money when he has to or go to jail or on unemployment and they really ream his ** too. Lol. As a whole the Eppicard really sucks. Having to pay to check your balance just infuriates me. Taking monies that is supposed to be for your children. I hope they can get their ** together because if they can get to your card and charge things why couldn't they get to our checking accounts. You have to go through the state and truthfully I think that's where the security breach is.

I have, in California, problems with charges that I never charged. Things like being charged 3-4 times for the same charge, $29.99 3 times, then another some website Elgato whatever that may be at $19.99 4 times. So I called and explained that I did not make these charges. So I was told that if I want this reversed that a complaint would have to be filed and I would have to wait for 15 days for another card to arrive and my balance would be locked until the investigation was complete. I needed the money (what was left on the card) so I had to say I can't do that at this time. She then said, "Sorry, I can't do anything else..." for me.

The Child Support Division of Texas has started using a new debit card. That's fine but the last deposit to the old card just disappears and nobody can tell me anything. A deposit was made on the 6th of January. Used card one time. The next morning, the card was declined. I call the only phone number that supposedly exists according to the Attorney General's office and its a zero balance. So do you have to hire an attorney to get the information needed to file fraudulent charges on this company?

I personally feel like there's something really really bad going on with this whole company. I have had countless times where I've called and then hung up in my face with certain questions like with direct deposit. I have had money missing on my account and no answers to my questions. I've asked for a supervisor and have been forwarded to a voicemail that you can't even leave a message on. But most importantly when I try to take control of my money by getting it direct deposited into my bank account there is not one time that I talk to a direct deposit representative. They make it very clear on the answer machine value have to talk to a direct deposit representative and that the debit card representative cannot enroll you and direct deposit and the direct deposit representative cannot answer your questions about your debit card.

I'm at least glad to see I'm not the only person having issues with this company. I have been a "customer" for about 7 years now and I've always had a problem with getting my money when I should. CSS always takes out the money on Fridays and if there is a holiday or something, I can count on not getting the money for at least the following week, sometimes not until the next payment is due to process.

Before Xerox took over my child support Jan 2016, I was getting direct deposits on time. Now, not only have they held my child support for over 2 weeks, there is NO WAY to get anyone on the phone. I tried for 3 days, all day to get someone and either I was hung up on or busy signal. Finally I got a voicemail and it said "You cannot leave a message. Mailbox full." I have 2 severely disabled children who depend on this support. I paid attorneys thousands of dollars to get this order in place and track down the father. Now, after years of fighting the dad and getting regular support, it is being held hostage by Xerox!

I have been trying to get in contact with a live person so I can find out why I haven't received my child support payments on my card in over a month. When I called the automated number for the attorney general it says my child's father hasn't missed any payments and that two days after making the payment it should appear on my card. I even did what people online said helped them reach someone. I tried and I still can't get any help in finding out where my child support payments are. I don't need their automated system, because there isn't an option for what I need help with. Real customer service is what I need.

I have zero tolerance for negligence, and in researching Eppicard, it appears I'm not alone, by far. After filing for unemployment and funds being released, I now have 8 weeks of compensation on a card I have never received. It took 18 attempts to get to a person. The woman was belligerent, arrogant, and down right rude. I demanded a supervisor so she put me on hold for 22 minutes, then transferred me to another representative, not a supervisor. The second woman was pleasant. She then transferred me to Jennifer, a "supervisor" who was just as rude and belligerent... and even more arrogant than the first woman. "We mailed the card on 12/3/15." Well, I haven't received it, nor has ANY mail been lost (amazingly) to my address... ever. Why would this be the first time? Could it be? Of course. But, not buying that concept, especially after seeing the C+ BBB rating and almost 500 complaints just on this site alone.

They have a policy that states if your fraud case isn't settled in 10 days, your account will be credited the amount of the reported fraud. However, after being disconnected 5 times before I spoke with someone who had a clue about policies I was told that it is policy, but for some reason unknown to them a team who neither them or I cannot contact decided that I will not receive the provisional credit... What? Do they think people who use EppiCard are idiots! How can there be policy that applies to a certain situation but just not to me. I now have to pay taxes on money I didn't receive. If I have an option to ever choose EppiCard or 50 business day service, I most certainly will not chose EppiCard! BTW it's Christmas too; that's just cold!

On 12/23/2015, I was trying to look at my e-statements online. However, I clearly didn't know how to create an account because I couldn't review my e-statements. Therefore, I called the number on the back of the EPPICard (1-877-777-1617) and could not get a hold of a representative, all I got was the automatic services. I then called Alameda County Department of Child Support Services (1-866-901-3212) to see if they could help me. DOCSS was able to connect me with a representative at EPPICard services.

Every time I order a card it takes more than 10 business days for it to come in the mail. They do this on purpose to pressure people to pay the $25 fee so it can come in the mail quicker and even then, it doesn't come in in 2 business days. They are thieves and take advantage of the single moms waiting for funds to take care of her kids.

They charge you a fee even though on the site, you're supposed to get a limit of free withdraws from a Wells Fargo atm. They also state that cash back from stores would be free. I have found both to be bold face lies. There is no upkeep on the site and customer service is terrible. These companies are taking money from people who don't have any other choice. Something needs to be done about these fees and the way they regulate atm usage. I would much rather get a check than use this card.

I had never used the card. I called in to check the balance on the 1st and again on the 2nd and at that point I was overdrawn. I never used the card. This is another way Wells Fargo and the county SCAMS you out of money. They tell you that you will get your money faster when in fact they scam you out of it. I am up for filing a class action suit against them, the bank, and the county and state in which this is being done. Anyone else interested let me know. I am sick of these people bleeding me dry!

I recently filed a claim with the Eppicard Fraud Department who just sent me a letter denying my claim that was clearly fraud. I was recently laid off after 12 years working for a law firm (Patton Boggs LLP). I applied for my unemployment so I can be able to pay my Mortgage. On September 11th I noticed that my $700.00 disappeared off my card. I immediately called the unemployment place and emailed the Director and spoke to someone from Eppicard. The Director for Unemployment called back and told me I did the right thing by calling Eppicard people because they should be able to help me get my funds back. The charges were approximately $64.12 taken off my card over and over the same amount back to back and another amount of $74.00 taken off back to back in the matter of one day. A few charges were stolen on Sept 12th but most of the funds were taken on the 11th.

I have received numerous problems with this company within the last several years with it becoming more frequent for the last six months. I have had two cards cancelled without prior notification or explanation the last six months. I had to request a replacement card the last time this occurred. It took nearly two weeks to receive a replacement card. My card was again cancelled two weeks ago. I have been unable to make contact with anyone from the company. I am automatically sent to a recording stating I will receive paperwork to file a dispute within 3-5 business days. I have yet to receive this paperwork or find out what I am disputing. This company has poor business ethics and customer service. This money belongs to my children and should be used to support them. If I wasn't to pay my bills I would develop late fees and charges. I want to file charges against this company for the waste of my time and the disruption of my life.

I just found out today that they've been holding my CS payment for a month. If you call and ask a representative, you get some inconvenient lie. What I do to get through to a CSR is instead of follow the prompt, I opt for an option that takes me to a representative. I think the option is # 2. And they REALLY need to change that music they play!!

I rarely receive child support. I have a 10 yr old daughter fighting cancer and need all the extra money I can get. I work 2 jobs and have 4 other kids to care for. Recently their dad started paying for some of her meds and since he is 28546 dollars behind he sends the money thru child support. This EPPICard holds my money for weeks before they release it. I called child support and they told me they released my money once they got it. I called FL EPPICard 2 times and could not get anyone but I did get charged for each call.

I would like to alert people about EPPICARD. I have replaced my card 4 times in 90 days because it was unreadable. I have paid a total of $50 in replacement fees. I called customer service and the representative simply did not care. I asked to speak to a supervisor by the name of Megan who refused to help as well. She would not give her last name or employee id. Megan told me to complain to the state and hung up in my face. I need my child support for my kid not to replace these faulty cards and argue with rude reps that do not care at all. I'm in the process of having my benefits changed as soon as possible.

My experience with Eppicard is related by Job and Family Service (I receive Food Stamp benefits), whom has a contract with the company that suppose to make and issue the Food Stamp cards to "card holders". At this point, I have been attempting to get a replacement card since June of this year. Over and over I have requested card after card when the time had expired the allotted time it should have taken for the card to arrive to me.

I started receiving child support 22 years after I originally filed. Didn't know I had child support until my ex husband called me and told me the Government mailed HIM my card. I Kept my address up to date for 22 years because I was praying one day they would actually enforce it. Needless to say the card was sent to the wrong place, then when I finally did get it, randomly I would lose 1 payment which was $214 by someone in Georgia. I filed a report and police report SEVERAL TIMES, because of money coming out of my account, AND I found out someone was using my identity to get Food Stamps, and Medicaid. Since all my kids are grown now I don't receive welfare, so I had to make another complaint and police report.

** Eppicard. Every ** week they're always 4 or 5 days late. I can never do what I have to with this ** card. ** Eppicard. Waste of time and they're ** everyone over. They don't know if you need that money to put food in your stomach or nothing. They're not helping just making it worse expecting something to be there but it's not. ** Eppicard and all that child support **. I hope y'all business burn down and all y'all go bankrupt.

On August 28, 2015, I made a fraud report to Eppicard because over a course of a month, $406 ($103 in July, $303 on August 28th) was stolen from my card at an ATM in Baltimore, MD. The problem is I live in Houston, TX and still had the card in my possession. I followed the necessary procedures of calling and reporting the fraud, completing the documents once received by me in the mail, mailing them back to Eppicard within the allowable 10 days, and then just waiting...

I have, and have confirmed having money on my child support (Eppicard) card, however, I am not allowed to withdraw it. I have tried ATM, Teller services and neither is available to me. The craziest thing is THERE IS NO ONE TO SPEAK TO, AND THE AUTOMATED SYSTEM DOES NOT PROVIDE AN OPTION FOR ME. I have called over 30 times and guess what they are charging me, .35 each time I call. I'm so over this. I have deposits 2x a month and I will be getting one soon. WTH? What can I do?

Child support funds - They continuously hold my funds from ex-husband's employer. They lie about money being received and when it was received.

I began using the Utah EPPIcard back in 2011. At that time, I didn't seem to notice the issues I am seeing now, perhaps it was due to the fact that I rarely received child support. This year, I began receiving child support more frequently and I am realizing why it is such a scam. Xerox, the company that is in charge of my EPPIcard is a manifestation of evil and greed!! They refuse to release funds for days (even weeks) after ORS deposits child support. They take out money for EVERY pin purchase. If you're unable to keep the minimum amount of money on the card because you need it, you're attempting to save yourself the outrageous fees for using the card, or you simply have a deadbeat parent who doesn't make timely payments then they have the nerve to charge you an inactivity fee!!

I have a debit card for child support purposes. My card is getting ready to expire, so I receive my new card in the mail with instructions on how to activate my new card. I call the number, and patiently wait for the right option. There is no activate card option, so I wait for the customer service option. There is no customer service option. So I wait until the recording is done, nothing. I wait longer, again nothing, after a while I am disconnected. I go to the internet and track down the website. I set up my account and attempt to contact support that way. Joke alert! After accessing my card, I am alerted to the fact that it is about to expire. I am told to call customer service immediately to activate my new card. There is no option to contact anyone through the online website, nor is there an option to activate a card. There is only a customer service link which directs you to the customer support number you started off with.

I was forced to use the EppiCard by the state of Indiana to receive my child support. I had around $200 on the card when I stopped using it because my ex-husband wasn't paying any support. I was shocked when I logged into the account after a few years of inactivity to learn they had been deducting around $10 a month due to "inactivity". I didn't realize I was going to be charged for not using the card. I was shocked. They stole my child support.

I order a new card with EPPICard after mine had been stolen. The first card should have been there in 7-10 business days however it wasn't. I called and complained and asked for a new card to expedited to me. They agreed to send the second card (expedited) but I had to fight tooth and nail for free shipping. To make this story short I'm still waiting for both cards. I called EPPICard and a customer service rep told me that they have not been able to send cards out to Georgia since August. AUGUST! I asked how will I get my funds and they stated "We can send you another card" knowing that the cards are not being delivered.

I was defrauded in 2012 for 200 dollars. I called, made a fraud claim. It was denied because they could not reach the company. In 2015 same company defrauded my card for 125.00 I made a fraud case again, wrote my letter to the board in San Antonio. I went online several days to get the information needed to prove the company did not exist that I was not the first person these people scammed.

I had not received (to my knowledge) child support since 2008. I recently checked the site and realized that there had been three payments that had posted in August of 2014. According the child support office the payments had been sent to my EPPICard which had been expired. Upon figuring this out I requested a new card and was told that my payments would roll over to the new card. I have my new card and there is no payments posted to it. After a great deal of going back and forth between child support and EPPICard, EPPICard claims that they never received the payments and that they can only go back 90 days!!! I DO NOT RECOMMEND SIGNING UP FOR THIS CARD!! Nothing but a headache and lazy staff!

My unemployment benefits was supposedly ok'd on July 25. Sent out on July 31, it is August 17. No card in mail! I'm beyond frustrated. I was told 5 to 10 days! What is going on? I tried talking to a rep. I could hardly understand a thing he said! What is going on? More importantly is why is this happening?

My child support card was stolen along with my purse, check, debit card, license, social security card, and a number of other not so important items. I requested a new child support card on 7/24/15 which I had to pay 5 dollars for. It is now 8/11/15 and still no card. I have called customer service several times. I keep getting the same answer from customer service. Pretty much I have to wait as long as it takes even though it clearly states 7-10 business days. The only thing they will do for me is mail me out another card. They can expedite the card, but that will be another 15 dollars out of my pocket. I get to wait another 7-10 business days for this card and they were unclear if I would be paying another 5 dollars for it. They also stated this card could have the same issue of not showing up. In the meantime if the card that should already be in my possession happens to arrive I will not be able to use it.

As of May 15th 2015 I had two transactions not authorized by MW on Brooklyn NY. I live in Florida of altogether $98.67. Florida EPPICard told me they would send the papers to file for fraudulent charges. I waited and waited to never receive them. I then called back and supposedly they didn't have the correct address on file but I had received papers at my current address from them including the new card I had to receive because obviously the last one was compromised. So the reason I had figured out they "didn't have the correct address out" was because I received a paper saying if they don't receive the paperwork for the fraudulent charges they will automatically deny my claim for fraud. So I then give them the correct address they supposedly didn't have for them to resend the paper work for me to fill out. It's been over a month and still nothing.

Tired of getting charged every time you call. I don't always call for a balance. I had trouble using my card, I got charged for trying to reach a person. Unwanted charges that I have disputed. Nothing is or has been done.

I cannot get a statement for my Eppicard. Every month my son's child support is deposited onto the Florida Eppicard And money is being taken out of my account in small amounts without my permission. The phone number on back of the Eppicard does not help me at all. It reads customer service, but it's automated.

Have spent over $100 replacing my child support Eppicard. Card never works right... Tiniest scratch and the card can't be scanned, swiped... Cannot get Cash OFF or Transfer funds to pay bills even if you go to a Bank or Credit Union. Taking $20 away from my Child is UNACCEPTABLE!!! We need a better way to get our money.

I ordered my EPPICard over 30 days ago. They notified California state disbursement unit they had processed my application and mailed my card out when they had not mailed my card at all. I have child support payments on my card that I need for my children and the best they can offer is wait another week. Rose op.# ** supervisor no help whatsoever. Guess it's not her kids going without so she could care less. I hope she goes without one day soon, and hope she finds some better customer service skills, hers suck.

My funds have not been applied to my card. Funds have been in Tallahassee, Cl since July 16, 2015 and today is July 19, 2015.

The problem I have with EPPICARD is the payments are always delayed. I check online with the State to see if payments were made, and it's there, but by the time it gets to the card it's always 3 days late. I have a problem with that. Is this financial institution collecting interest on the money being deposited into their account before it gets disbursed to me? If that's the case then this card is a ripoff and the state knows it and doesn't care.

In February I attempted to use my Eppicard at Walgreens. The cashier stated the charges were denied. I checked my balance once I got home and noticed I had two duplicate charges from the same vendor that initially denied and one charge from Walgreens. I contacted Eppicard and initiated a dispute. The representative stated that Walgreens habitually withhold monies and claim the charge did not go through. However, three weeks later Eppicard notifies me the investigation was complete and they found no errors. I contacted them again and requested the transaction report. To date, I have not received the report after making 3 attempts. I believe the dispute was never considered and certainly not investigated. I am considering filing a complaint with a government agency in order to have Eppicard investigated.

For several months now, I have been fighting with Eppicard services to please help me on continuous fraud that keeps occurring on my account since July of 2014. I initially hadn’t noticed the charges coming out of my account because they started in small increments of 9.99 here and there per transaction until they slowly increased from $9.99 to up to $40.00 transactions several times a month.

They keep charging me bogus fees for "balance inquiries" which did not take place. When I call to complain they charge me ANOTHER fee and call it a balance inquiry. This company is dirty and dishonest, stay as far away as you can and avoid them like the plague.

I have had multiple charges on my Eppicard account and the fact that I only get 100.00 a month for child support when I'm suppose to be collecting 408.00 a month plus the fact the deadbeat is 12887.00 in arrears, the money I do get helps out somewhat. In the past, when Oregon child support shows he paid, the money was loaded on the card within 2 days. But for the past 6 months, Eppicard is holding the funds for as long as they wish up to 2 weeks...That's ridiculous. I called earlier today inquiring about my payment and the rude customer service lady informed me she's showing no payments pending so take it up with my state's child support office.

My debit card in which I receive my child support was compromised on June 19, 2015. Exactly one day after the child support was credited to the account. The card was used at a Target in Brooklyn, NY; I am a resident of Alabama. I contacted EPPI card at 1-877-567-1768 to make a claim. I was told it would be 90 days before they would credit or deny my claim. Deny my claim, why in the world would my claim be denied and why 90 days. Upon doing research regarding EPPI card I discovered that this is the norm for the card and many people never see their money again. People have lost their apartments, could not get prescriptions filled, or feed their children because of the delay and denial of claims. I also learned that the largest breach at Targets involved these EPPI cards.

I got $16.00 in gas.. paid for it using my Eppicard at the pump... Went to McDonald's to buy my kids 2 ice cream cones.. Get to the drive through window.. my card got declined... I had just received my CS that day.. I checked my balance online and it showed I had $0... I had been charged $48.53 for my gas.. I called customer service.. where I was informed that it was their policy that if you purchase gas at the pump.. that unless you have $75-100 in your account that they take all that is in your account till the purchase is cleared.. I was suggested not to use my card at the pump in order not to go through this.. I told the customer service that I had NO idea of this "policy" and she said I should be refunded what they took in as little as 1 hr or as long as 3-5 business days... Doesn't seem right at all that they can take the money that was issued to me for Child Support..

It is really sad that NYS uses this company to disperse child support payments onto their card. There are too many fees - something there should never be when you are just trying to get your child support money. I have had my number stolen and used online and here it is over 45 days and my account has yet to be credited. That is my child's money they are messing with! It is not like this was a credit card being charged all around town - THESE WERE MY CHILD SUPPORT PAYMENTS being credited to a debit card. I should not have to pay atm fees; or be accountable for the fraudulent activity. They should at least credit my account while they investigate. The charges were made in two different states and another country all on the same day!!! I like to travel but I don't have a rocket ship.

I have the card for child support payments and I received a letter stating that electronic payments have been started, but they did not include a card in the mail, nor did I receive one after! That was a month ago! I've been calling but have not been able to speak to a live person. I sent an online inquiry today and I hope to speak to someone in the next few days. This is extremely unprofessional and stressful. They are taking and delaying money from families who really need the funds! I wish I chose the direct bank deposit option, had no idea this card would turn out to be a nightmare!

I believe this EPPICard is a rip-off. Can someone please explain this to me - they charge you $2-3 to use most ATMs here in Florida, on top of the charge for actually swiping the card. I had my purse stolen. My EPPICard was in my purse, so I called to cancel the card and have another sent. The lady that answers the phone says, "do you want it expedited or do you want it sent by U.S. Postal?" I replied, "What's the difference?" She said, "$20 to have it expedited and $5 to send by mail." And I thought about it for a quick second.... I decided to go with the 5-10 day delivery, for $5. She said if I had it expedited, it would take a day. "If it's longer than a day, do I get my money back?" She replied, "no". It took my child's father a very long time to pay his child support. Now, this card is taking money... Smh... You can't win from losing! There should be a law against charging you twice for one purchase.

I received a call stating that I had a deposit. That's good news but then after that around 1:30pm I received a call from a 1-800 number stating that my Eppicard has been compromised and that another card will be sent out between 7-10 business days. I was transferred to a csr and they checked my acct and there was no fraud activity. Then the phone goes dead. I changed my pin number to be on the same side but I don't trust this card that's supposed to come in the mail. And I Googled last night about reviews concerning EPPI complaints and then I get a call about the same problem every one else was getting the next day? Something isn't right and it's suspicious.

They deny your claim from beginning, tell you to contact them, you do, leave numerous messages, NO ONE responds. Then you're told, a new claim you have to wait ANOTHER 45-90 days, for the same claim you have to do AGAIN. They're rude, disrespectful, then they hang up on you, when you ask for someone higher. They refuse to give you corporate number and name. Getting an approved claim is merely impossible. Read ALL the OTHER reviews. This is a sham and they should be reported to the BBB. The people who work sound uneducated and poorly trained.

I had to order an expedited replacement card twice within 2 days. The fees were supposedly waived due to late receipt of the card. They have yet to refund/credit my account for these charges. I've spoken to 4 representatives and 1 supervisor and to this date, I'm still having to demand my refund.

I have the New Jersey EPPICard and HATE IT. Not only does it charge $.20 for each pin transaction, but if you're having a problem and NEED customer service there's an additional $.20 fee! The customer service sucks and the security on this card is HORRIBLE. I was one of many that got their card hacked at Target in 2013. One of the managers there suggested I paid money to get a new card. I went ahead and did this since it was close to Christmas. Later on ppl were reimbursed for the money they lost from this back, so when I called to be reimbursed for the money I HAD to pay for a new card I was told "NO, BECAUSE IT WAS YOUR DECISION TO GET A NEW CARD". Bull!!! Like I actually had a choice in the matter. The sad part was that they saw my card was HACKED!!! Very greedy company behind this card, and very nasty customer service reps and managers!!!

I unfortunately I use GA Eppicard and have had so many issues. Now my child support was posted on my son's card of 144.00 last thursday night. Went to check the balance fri and it was 44.00. Haven't used the card at all period. Well over the weekend that 44 went down to 5. Haven't used the card not one time. It was posted and then gone or stolen. I've tried for days now to get answers with zero help. Not ok with this. Anyone that has a problem big or small with eppicard please email.

I qualified for Unemployment for the first time in my life and I requested that my first check go into the Florida Visa Card for Unemployment. My first week was approved and the employ Florida site said that the money had been paid to a card but it is May 7th and I have yet to see this card so I have tried to call to find out where my card is and I have yet to receive a live person. I have called for over 2 weeks, multiple times a day and it never gives an option for a card never received prompt, nor a prompt to speak with a live representative. Fortunately, I was not depending solely on this money to pay bills or I would be out of luck. I did change my account and put my next 2 weeks into a direct deposit account. It is unfortunate that there aren't procedures in place to avoid issues like this.

I simply have been given the runaround at the local office and ms eppicard dept with my child support funds. I have been trying to get my card and funds for almost two months now. No longer working due to car crash in which I lost my daughter, still have my son to support and he’s being deprived. Please help me.

The website is horrible!! I've signed up for alerts three times now. I've never received a single alert. Most times I can't even log into my own account. Ummm hello, it's MY money!

This card is used for child support in Ohio. I made an online purchase for a pair of shoes for my son. When I had not received my purchase and tried multiple times to get in touch with the merchant, I finally filed a dispute. I've had to file a dispute with Chase once before and they were fast and efficient and refunded me with no issue. Eppicard was a different story. They sent me back a letter stating they could not find where an error occurred. I called, sat on hold forever, and finally found out they needed a bit more info. So I sent in what they wanted only to get the same letter back a second time! Called in again, asked to speak to a supervisor only to be disconnected mid sentence! Advice... don't make online purchases with this card!

I had ZERO issues with my previous CA child support card. Received the new eppicard last month & haven't had a single interaction WITHOUT problems. The card didn't work in the ATM. The first time I was able to withdraw at a teller. The second time I couldn't. I called & was told they put a hold on my acct for an 'unusually large' withdrawal. I had them clear it. Still can't use my card. Every call to the # on the back ended in frustration at not being able to get a REAL person to talk to. Got a rep ONCE after calling the # for other services (not child support) and having them transfer me & stay on the line until I got a person. All other suggestions, including pressing 0 at main menu & pressing 3 at the language prompt didn't get me through to a real person. Bills are piling up & I can't access my money to pay them because eppicard doesn't have their ** together. CA child support payments need to go back to the card they were using before.

I recently discovered I had been receiving child support payments. After not receiving payments for many years I had destroyed my Eppicard, I figured it was hopeless. Well I signed into my online Eppicard account after answering the online questions to confirm my identity, and found over 10k had accumulated on the Eppicard. I called to request a new card be issued, updated my address because I moved from NJ to TX and paid the extra 12.00 dollars to have it expedited with two day delivery. I called on Thursday Mar 27, I received the card by UPS on Tues Apr 1. I called the 1 800 number listed on the card to set up the pin everything went well.

I Had set up my account so that I would receive email notices whenever a transaction takes place without my card being present. The first such transaction occurred in early February when I purchased an iPad from Apple online. I received that notice just last night, followed by all the other emails about similar transactions. Luckily, all those transactions were legitimate, but if they weren't I would not have known about them for at least a month.

Eppicard stole my money for the second time. This company takes advantage of people that are forced to use their card. Over a month ago my transaction was declined because my Eppicard was a few cents short. I then used a completely different method of payment because their system doesn't recognize when a merchant doesn't remove funds, they are fraudulently holding my money. Over 2 weeks ago I sent in the original receipt and they are still holding my funds. The letter sent to me stated it could take 45 to 90 days to investigate, however I would receive my money on the 10 day while the investigation continued. Now when I called in I'm being told they don't do that even though it's stated in the letter they sent. They have a receipt in front of them that shows they stole my money yet it takes 45-90 days? This is a crime.

I have an Eppicard for my Mississippi child support. When Alabama started using Eppicard for its child support, I tried to register the Alabama card online. I get the message, "Cannot find any client that matches the given biographical information." I have tried the customer support number on the website but there is no option to choose an actual person! I have tried repeatedly for a couple of years with no success. This means I cannot access my account online and I have to call for my balance and get charged for the privilege!

Over the last two months, my ex-husband has deposited $700 which I desperately need for our two daughters. Eppicard canceled my card under the claim that there was "suspicious activity." They claimed they were trying to protect my funds, but there was no suspicious activity and I was never consulted before they canceled it. They said they were simply canceling everyone's card for our "protection." What a load of crap. But they would not send me a new one, and every time I call, they tell me "It should be there soon." In the meantime, I'm overdrawn and can't feed my kids. They are a horrible horrible company who is keeping my money and won't allow me any possible way to get a hold of it for my children. Someone seriously needs to regulate them. What they are doing to single mothers is illegal and immoral and they should be held accountable.

I called in December 2014 to get new card mailed to me also change mailing address. She changed address but didn't set up new card for me. I called to find out what happened to my card on February 18th and was told a card was not mailed. I wanted to know why she said probably because I had no money on the card. That is crazy!!! So I called again on February 21 to make sure card was sent. She told me I had hung up so no card was sent. I never hung up on lady just another reason to not send card. Child support need to get rid of these cards and go with someone else cause this is so not right.

I called Eppicard to change the name on a state issued child support card to my married last name and sat on hold for 40 minutes to get to Level 2 security to get it done. I could not clearly understand the agent and after verifying my identity and account details I was told that to initiate the name change I would have to answer security questions. At the end of the security questions the agent informed me that I failed them and that I would now need to mail a copy of my drivers license and another form of ID (he suggested SS card) to a post office box in Texas.

I have called numerous times to talk with a representative for a transaction error (it says they are open 24/7). I literally wait over 45 minutes. So I hang up, and try calling at a later time. Still can't get through and now they have the nerve to charge me $1 every time I call!! Even though I don't speak with anyone!! I'm so irritated! And my issue is still not resolved!!!

I needed to check my balance and wanted to know what to charges were after listening to them. After navigating the system to try and reach someone, and picked up, I could barely hear. I told him I couldn't hear him and after three times of repeating this and requesting someone else to speak with, he simply put me back to the very beginning of the system. I have not been able to reach anyone else today. This was after an hour long venture on the Eppicard website, which also resulted in aggravation and disappointment.

I had a charge on my account that I did not approve and EPPICard service told me that it will take up to two months for reimbursement and canceled the card to issue another card that I should have received 7-10 days and as of today it has been 18 business days and they are telling me my only options are to reorder another card for $5 or expedite a card for $20. The sad part is this has happen to me before EPPICARD service and I paid the $20. This time I'm actually waiting to see if I will ever receive the card without having to cancel and re-order and have to wait another unknown period of time. I spoke with a supervisor who had giving me the only options, and I ask if I could speak with his manager and he said there was one over him to speak with.

I have had my eppicard for 3 years now. My card Has my married name on it. When I called cs to report a transaction, they asked for my name to verify the account. I gave them my name. They said no, that wasn't the name On the account. They had my maiden name. They were very rude. Locked my card until I could fax in 2 forms of ID. I faxed in my IDs. Waited 48 hrs and still wasn't working. I called back to cs. Was placed on hold with level 2 for over 40 mins. My card was unlocked and account updated. Or so I was told. My new card came in the mail today and sure enough they put my maiden name on the card!! I can't use it because I have been married for 13 years with my last name. The same name that was on my old card. I call cs again. Once again, the reps on level 2 are very, very rude people. The man told me there was no record of them receiving my faxed IDs.

On several occasions I've received statements in the mail stating a higher amount received than I had gotten. One month my statement said I was paid a hundred dollars in back pay and the county got 250 but there was only 14 actually on my card. This has happened at least 5 times and the county said it shows that I received 100 but no one could produce a statement showing where I had spent the 100 only the 14 dollars worth of transactions. Also I was never informed the banks was being changed or that you can overdrawn on the account

Most recently I attempted to make a purchase using this card. My balance is more than 3x's the amount (in hundreds) of the purchase but it was declined. I can't reach the company to find out why they aren't allowing my charge to be processed and as a result my access to this time sensitive deal is at risk. Earlier in the week I called to ask why my money hadn't been added to my card. I was told by the representative: "It takes 2 business days before your money is applied to your account, after it is released to your account."

My account was compromised in April of last year and I am still trying to receive my stolen money, which was over $700. I have call 3 times today, waited over 20 minutes and then they hang up on me. This is ridiculous, I want my money!!!!!

Eppicard Ca is horrible. My child support account shows payment has been issued but balance on card is not available. It doesn't make sense. If it's been issued it should be on the card. I have to wait for days until I receive money for my kids. Customer service says it's open 24/7, 7 days a week but can never get a live person on the line. It disconnects me. It's just a horrible company.

I was shocked to find out that someone could go into my account (after I placed an order for merchandise over the internet), change my password and take my son's child support money. EPPICard told me it would take up to 90 days (asinine) to review the case when I'm seeing that the ** had to of gotten my information to Change my passcode and stole the money from an ATM IN ATLANTA, GA two days ago while I'm here in OKLAHOMA! The ** had inquiries every day from 12/14/2014 until they stole the money 01/3/2015 and EPPICard, "non-speaking good English", told me they need to investigate for 90 days. Ready to shoot someone in their ** for real for stealing my son's money - then these "people" are no help!

I Called Xerox Business Ethics and Compliance Office 866-979-0001 and I filed my complaint over the phone with their Rep. They are open 24 hours a day. I filed my dispute July of 2014 with Eppicard and it was just recently resolved by Xerox January of 2015 (6 days after I filed my complaint with Xerox). Yes it took 6 months to finally get my issue resolved. This is so crazy. Eppicard detected Fraud on my account and suspended my card and I had to pay for a replacement card. When I filed my dispute I was denied because they could not determine that fraud occurred and they were the ones that notified me of the fraud and suspended my account.

I've been reading all these complaints against eppicard and for some of you, child support loads a day after some people get TANF. So for example, my TANF loads at 12am on Nov. 26th that means that your child support will load on the 27th. Do not call the 800 number because if you're getting TANF thru social services and change your address there or even thru child enforcements, then they will send your correct address to eppicard. Trust me I've tried changing my last name and can't until I do it thru my social services working. Second, regardless weather or not you wasn't notified about fraud, eppicard will not under any circumstance call you. They just send letters out, trust me I lost almost $1,000 from fraud and they denied my claim - they won't do anything about it. And third, yes they do direct deposit with your actual bank and no they don't do paper checks anymore.

Every time I go to Wells Fargo Bank with this Eppicard, I always have to show my Divorce papers showing that this is me. My ID show my maiden name. After showing divorce papers, I still get denied on access to money. Or charged for coming in the bank and never refunded me. Two different locations treated me badly. Just recently waited a week for cash to show on this Eppicard. Which normally takes two days. I can only use ATMs, I'm charged twice. And don't dare to check balance, I'm charged 50 cents for checking that as well. Child support is suppose to go for your children not to be wrapped up in fees. Minor charges add up. Especially when you don't get much in the beginning. Honestly it wasn't set up to care about the welfare of your kids. I wonder how much money it takes from my kids every year.

When Wisconsin's Eppicard changed from Visa to MasterCard, I had returns coming back from several stores. The total amount of money returns was over $300.00. At the time I did talk to a customer service person and they told me it would take more time. It has been over a year - so had to kiss that money goodbye. Today (12-29-2014), for the second time, I see the alimony & child support are in, then it shows the correct balance. I go back online to double-check this balance and $70.00 is gone! I waited a few days still gone and no one to talk to. Eppicards are a scam over time - this disappearing act has happened 2 times. You can never get customer service on the phone (I wonder why). They also screw you up on being so late to catch up on the posts that can screw you up too. Every time a company runs the card (and according to their balance you have 0 in account) you are socked with a .75 charge, what's that about? Who can you call? How do I get my money back? Why can't I just get my checks sent to myself personally?

I have been receiving child support for about 6 months now for my 3 children, and there is something that is becoming a pattern. Every single state/national holiday, my payment doesn't get deposited. Where does it go? My ex is making the payments, he has no choice - it comes directly out of his check. When a holiday comes around, I get skipped the week of the holiday and then the next week its payments as usual with the last payment just gone. Why is it when I need it the most, the state that is supposed to be the one helping us single parents is the one screwing us over?

Major disconnect between customer service, website and agency that administers card. To top it all I have 50 discounted every time I call, system doesn't recognize my account but discounts from it. System doesn't tell me I have a deposit, but if I enter with social it does. This is a racket.

My card expired and I've moved several times since receiving it so since I DON'T know the address where it was issued, I had to fax my ss card & dls in with info stating WHY. After several faxes, it's still a problem with it. These people act as if this is a credit card that they are issuing out. This is someone's hard earned $. They monitor more than the average company, their customer service & supervisors are RUDE and so NOT HELPFUL. WHY CSE got involved with this company is beyond me. I'd rather go through the hassle of cashing a check any day. I will no longer be doing business with this inconsiderate company again!!!

I live in Australia and I receive child support on a Georgia Eppicard. This month my child support was loaded onto my card and I went to access the funds at my regular ATM in Australia like I have every other month, only to suddenly find I couldn't withdraw funds as "the transaction and account was incorrect". I tried several more times using different banks ATMs but the message was the same. I then tried calling the "toll free " number from outside the US to see if I could speak to a real person. The system is fully automated and after trying multiple menus, I gave up and was forced to call on the internal USA number. After waiting a ridiculous time to go through a variety of menus, I still had not been able to speak to a live person and I was on an International call. In desperation I called Georgia child support to inquire about another point of contact.

For several years now, every November or December, there is always one week that child support is not deposited on my card. My ex pays every week and keeps all his receipts. If he pays, then why do I not receive it? I feel that someone is keeping this money. It always happens at the holidays, sometimes in November and sometimes in December. This is very frustrating! I would like an investigation into this but don't know how to get it started!

When I filed a claim with unemployment, I opted to have my payments put on the Florida Eppicard. For one thing. I set up an account on eppicard.com . After some time, I tried to log into the account, and got locked out after four failed attempts. I called the toll free number on the back of the card, where I received auto-prompts. However, there is no way to speak to a live customer rep. The website gave no option on how one may be able to have the account "unlocked". I cannot get a hold of a human being, and this is frustrating.

My story is the same as the others on this site regarding Eppicard. $800 plus in ATM cash withdrawals in Dangenham, England. I've never been there. The Level 2 support person at the Eppicard Processing Center were of No Help. It's a circus. It's like they are all reading from the same script. I sent dispute forms in TWICE, once using a postal tracking # and the second time certified mail with a return receipt. I have the signed return receipt. The Level 2 support person and the Supervisor "Nathan" both stated that they had NOT received my paperwork either time. They advised me to send it AGAIN. However, they consider the matter Closed. I have done all that they have asked me to do and they still denied my claim stating that there were no "errors" found. I have filed a complaint with the Federal Reserve who backs Comerica Bank. 888-851-1920 or federalreserveconsumerhelp.gov. I was also advised to contact my State Attorney General.

I think it is amazing my child support is processed through the courts the same exact time every week, however the people for the eppicard do not put the funds on my card for days and all different times. Last week it was Tuesday, today, another Tuesday - I have nothing. I called them and the guy couldn't even help me. His exact words were, "well I would think", it's not what you think. Look into it - it's your job, you should know. So as of right now they don't know where my funds are.

I have experience with Eppicard. I supposed to been got my son child support on the 3rd of this month and I haven't received it yet. How long does it take to post child support on the Eppicard?

It says money is loaded onto your card as soon as the payment is made, but it does not. My kids dad will make a payment on the 31st and I still do not receive it until around 3-5 days later.

I went through the motions of trying to contact Eppicard customer service, which by the way is a complete joke, and finally got a human on the phone just to find out that they cannot pull up my account using neither the card number, nor my social security number. So they transfer me to another department which has a ridiculous wait time on hold, and requests my number to give me a call back, which I give them. 20 minutes later I get a call back, and the lady on the other end starts to ask me questions, and I TRY to explain what is going on, but 2 minutes into the call it is disconnected, and there is NO call back after this. WHAT IN THE WORLD? These people are amazing in their ability to avoid any form of customer assistance, and their system of keeping records is a complete waste. How are they in charge of anything?

Unfortunately I was arrested and went to jail for a short stay. When I got back home, someone had stolen my child support money in only 4 transactions. I filed a police report, sent in a letter of incarnation as well as other documents to them. Have to wait 50 days to receive a letter stating my fraud claim was now denied!!! How can this be?? I was in jail - someone stole my card - took my $908.00 and I'm denied the right to get my money back. I feel I've now been robbed by this EPPICARD people. I want my child support money that was stolen returned to me, instead of having to ENDLESSLY WAIT week after week for nothing!!!

My experience with EPPICARD has been horrible! I discovered that my card was used over 800 miles away and on 19 very suspicious transactions (many were double and triple transactions of same $ amount), totaling $558. First, I had to call my local domestic relations section to crack the code on how to reach an actual person. Then they told me about the fraud and explained to me the next steps to file dispute charges with the company. The first representative was very uninformed about how the dispute process even worked--and could not tell me if they'd actually return my money! I called again the following day, unhappy about the situation. "Ann" told me they didn't have a supervisor I could speak with. She was quite insincere, even telling me that the fraudulent activity happened early in the morning, and that was the reason the fraud team didn't catch it. All I heard was excuses - it WAS NOT all early AM transactions; it happened over the course of TWO days, and the fraud team is apparently open 24/7?

The card was delayed. I called and had to wait the full 10 business days before I would get a report. After waiting the full 10 days I was told that the Post Office returned the card was undeliverable. So I was forced into expedited delivery, costing me additional. Two days later I called to get the tracking number. Turns out the second card was not sent expedited but regular mail (which had already failed once). So for a second time I requested an expedited delivery. After finally received the card, I had to wait for 2 days for the funds to be acquired by my bank. Every week I have to call the 800 number, wait thru their garbage of announcement, log in via an inordinately log validation and then transfer the balance to an account that the routing and account number are already known (although why this cannot be automated is not understood--they have all the info, seems automatically transfer balance should be easy, but it's not).

I created an account with EPPICard to receive my unemployment checks, which were directly deposited in the account. In May my card number was stolen/copied/used somehow, without my knowledge, and there were over $900 charges made in some place in Vietnam. I have never been to Vietnam, know anyone there, nor plan to go. I have been calling/contacting EPPICard since May attempting to get my unemployment money back. I have sent them all the information they need, but every time I call they say they are working on my claim and that's it. They cannot tell me when or even if, I will ever get my $910.87 back. It has been 5 months now and I am behind in bills and counting on that money. This company has not been helpful at all in attempting to get my money back. It's so obvious based on my charge history that the card number was stolen and illegally used. However, EPPICard has still not given me my money back. DO NOT TRUST YOUR MONEY WITH THIS COMPANY!

There have been several times that I have been unable to check my balance through their system. In addition, they claimed to have sent me a new card after the whole mass fraud incident they had going, but I never got it and they would not send me another because they said my child's dad hadn't made any payments. They are difficult to use and not an efficient means of getting child support out the kids.

I had someone change my pin, inquiry my account, and withdraw money. Like many others eppicard is not taking responsibility. Took 14 days to send me a document they said they needed in 10 days and refuse to work with me. I am out $225 but they kept the withdrawal fees even! You can change a pin by having a SSN and DOB on their phone service. The customer service reps ask for this data in order to help you which means the call center people can change your pin. How are tax $ paying for this company to support child support payments. Ohio child support is having this issue and it's on the rise.

I attempted to check my card balance online this morning and received a message stating that I would not be able to log into my account because it was cancelled/suspended by their fraud department. I thought, surely this was an error as I haven't noticed any funds missing and I certainly didn't request a new card. I explained this to a customer service rep and was informed that this was a problem occurring right now for many people.. Apparently our information was obtained by hacking into the computer system of a local retailer (although he could not tell me which one). When asked why I wasn't notified about any of this I was told that they didn't have my phone number.. I gave it to him but insisted that it WAS included in my account information.. He checked and verified that they DID already have my phone number on file. I was then transferred to someone else.

On September 29. I had an issue about my balance so I called in by chance and was informed that my card had been compromised from a Home Depot scam. I hadn't been to a Home Depot in months but somehow the company was aware and never notified me of any fraud until I placed the call to them. My card still has not been replaced and it is Oct 10th and it was allegedly mailed to me on September 30. I have followed up with my complaints and have had no relief.

Some unknown jerk got my eppicard number and made fraudulent charges on the day my child support was deposited? Either a compromise at MD Child support, Eppicard or Bank of America. I was asked to call Bank of America back when the charges posted in order to file the official complaint and start the investigation. Why couldn't they stop the pending charges in pending status, oh that would be trouble for the large business that the thieves are purchasing the goods from. So in the meantime, my kid is without. But Target got its money! We shall see if and when Bank of America puts the money back in my account. And who's to say this won't happen again?

I received notification that my pin had changed, and when I logged onto my account a fake card had been used at an ATM to withdraw money from my account. After several failed attempts to speak to customer service I was issued a new card, but my money is in limbo until the investigation is over. This is my advice to all those having problems with EPPIcard. Call Consumer Affairs, file a complaint against Comerica Bank. Also, call the card holder advocacy manager at XEROX, the corporate company that owns Mastercard. The Xerox people are 800-613-6743, and the Consumer Finance Protection Bureau is 855-411-2372.

WHAT THE HELL!!!???? I've had my card for almost 2 years now and aside from receiving my payments around the 7th of every month I have managed to have no issues with using it. I am a military member so I do move around a lot. First issue trying to get my address changed on the card after several attempts-did not happen. So I in turn said forget it. At least my state is correct. I received my payments today and immediately begin to grocery shop as I do, and bought my kids a few gifts from a nearby shop where I worked earlier with no problems.

EPPICard wouldn't release my child support, which it was their fault. They had issues with their system. Sat on hold for thirty minutes, with issue not resolved once I spoke with a person and then their supervisor. They don't care that I need those funds, which are mine to begin with, to care for my children. Sorry, sorry, sorry people. Horrible company.

My PIN was changed on not one but two occasions by someone who had stolen my identity and hacked into the account and created a fake card. The people at Eppicard seemed unable to address this and gave me bad advice such as change my PIN. When I did, the criminals followed suit and changed it again. Then I had to cancel the card. The notes were poorly written on the account so another representative started denying my PIN had been changed when I called later. She was insistent I was wrong and my PIN was not working due to inactivation.

On September 7, 2014 I tried to use my Eppicard at a local grocer but was declined for unforeseen reasons. I immediately called the toll free number and spoke with a representative who informed me that someone from another country (London, England) had tried to access my account balance which in turn triggered an alert that placed a "hold" on my card. She explained that this card will be cancelled and I will be issued a new one within 7-10 business days. End of story! Or so I thought.

Having called going on TWO months ago to report that for the 1st time since 2011 I not only figured out how to use the website but found hundreds of dollars worth of $1.25 dollars of ATM charges off a bank that THEY authorized to withdrawal from I have yet to get any response from my filing a transaction dispute with customer service. Of course when I keep calling to ask what the heck they charge me the $0.35 charge to simply be told they they will contact me when a decision is made and that no, they won't refund the $0.35 call in fee. I asked them several times for the terms of use form that I probably did get back in 2011 but have no idea where it is. I was told they don't have copies. (I found one online tonight but still looking for the list of "authorized ATM's" even though the PNC bank states they are in network and should not be charging). Time to report this to Lisa Madigan. This is bs and theft as by refusing to respond or communicate is clear intent to ignore.

I woke up to an email saying that at 1am I changed my password. So I got on the phone when I put in my card number, it didn't match. Finally I got a live person Only to be told I had nothing - my balance was withdrawn at an ATM in Maryland. Holding the card in my hand in my home in Arlington TX. This is impossible. After making several calls I was told to write a letter so I did. I canceled everything I had thinking identity theft. MY local child support office told me to get direct deposit.

I received a letter stating that my account had been compromised and that my pin had been used at a retail store. Eppicard had not been provided with the name of the merchant. But i was to receive a new card. The number i was given to call for questions seemed familiar as i dialed it. Boy was i thrown through a loop when they answered - DIRECT EXPRESS, which is the company that i get my Social Security Benefits. I live in California, this was from San Antonio Tx, and when i started speaking to the rude representative I quickly asked for a supervisor because I knew i was going nowhere with this chick... The supervisor was just as bad who quickly informed me that she was familiar with the letter it didn't pertain to me, not to worry about it. And hung the phone up... I wonder who running around pretending to be me is or am i the one living in a Matrix?

I had thousands of dollars stolen from an ATM machine when someone made a bogus card. They had to call Eppicard and change pin number which Eppicard allowed. And now for 2 weeks they won't send required paperwork to begin investigation. Nor will they give me my money back. It's child support. It's what I am suppose to support my kids with. And yet all they say is we have a process which they won't help me with. My money is supposed to be secured by their bank and yet they won't even begin an investigation. They are thieves and people should know about it.

My son only gets $24 a week, he was trying to save up for something for himself. Someone all the way in LA managed to change the pin number and take everything. Called up and they claimed I would get paperwork and a new card with a $5 charge for the new card. My son is not responsible for their security breach. We don't know anyone in the LA Area. How can they take his money with just a pin number? We have the card! It's child support for Pete's sake!

Have been calling for the last 3 hours and I can't get a live person!!! I'm just trying to change my address!! Well if they don't want it they can kiss my **!! I'm sick and tired of calling their 888 number. No matter what # I press it doesn't get me a person to speak to!! I can't even do it online because the link I click on doesn't work!! Mother Truckers!!

This is really a terrible thing... EPPICard suck. This is the second time that my card was copied and money was taken from me… within a year. I can’t believe this happening again. My son needs his money. Where I have to get meds for him and he is only 4 years old? This don’t make no sense at all. I really want to sue this company. They are messing with people that has medical conditions. This it so unfair and I’m so pissed.

I had to order a new card, as my old card expired and since I've had one I've been divorced and would need it changed anyways. When I had called, I asked for expedited mailing of the Card, paid $14 to have it delivered. I had to call back to get the tracking number, due to the Holiday. I called today, as I gave up hope on receiving my package, received my tracking number and went onto UPS.com and tracked the package. The Package was in IL. I immediately called back to see if I could a refund. Except was told he could give me the phone number to UPS to call and track the package. I had explained to him that I was looking at the tracking information right in front of me. He then proceeded to ask me again if I called, and then huffed at me when I said I was looking at it right in front of me on UPS.COM. I then asked him if he had UPS.COM to track the package, he stated he did not work for UPS. No **. All I want is a refund for my package not being delivered when it was supposed to be, when I paid for it to be here today.

July 26 after being declined for a purchase, I contacted the automated system to listen to purchases, but I was so devastated I could not understand what was being said. I then came home to check online only to learn my card had been used in San Jose, CA and Houston, TX, but the card was in my possession. I contacted customer service immediately to inform them of the fraud, and was given an SR number for future reference, and told I would receive paperwork to complete. I made a police report as well.

I have had my card for years. It took months to get my password reset. You can file a complaint, have to give your entire social security number for them to access your account IF you can get them on the phone. That is a security violation, nobody at Eppicard should be able to see your entire social. I called the Governor's office to ask who was responsible for the contract. DOR said, "not I." I could never find who the contract administrator was. All State and Federal contracts have a State or Federal person who monitors the contract where you can file a complaint and that is law. If you want your money sent to your bank account the Fl Disbursement Unit has a for you fill out. I will post the link but in case it gets deleted call the FDU. ** Hope this helps.

First experience: I lost my card and immediately notified customer service for Eppicard. I cancelled my old card (I was quite clear that my card was missing) and assumed it would be 7/10 days before the replacement would arrive, but satisfied that the funds were safe ($289.00). NOT SO!! It seems that SOMEHOW, not only was it not replaced, it was also not cancelled!! Some 10/12 days later, I checked the online balance just to quite the uneasiness that was gnawing at my mind. Guess what? No balance! I immediately called Eppicard and yes I was livid. I was told blatantly that there were NO records that I had even called...period! They were also quick to tell me that no, my funds would not be reimbursed! I tried to cancel the card permanently at that point and was informed that once obtained, there was NO repealing it. Lovely!

On June 9th 2014 I received a letter stating that after 23 years I was finally receiving child support - only to find out that Eppicard had issued a card that was not in my possession and was in use. I filed all the required documentation to be denied my claim after 30 days.1253.80 gone. No letter, no notification, nothing. So I called only to be charged 0.35 for every call. This is a scam. I asked for the fraud department to only be turned down and told to file another claim and maybe just maybe they would review it. What a joke.... I asked for the first card number to the card I never received to dispute the transactions with the merchants. I was told if I gave them the last four digits they would give me the canceled card number. Where do you get a number to a card that was never received...? This is my testimony..

I absolutely hate the child support card. It might be a good idea for someone that doesn't already have an account. But I personally don't need two debit cards! I pay bills with my money. Most places want your money to come from a checking account NOT a card. So I have to go withdraw the money and put it in my checking account. That is a huge DISADVANTAGE!!! In the area where I live, we cannot get free withdrawals from moneypass atms. I usually buy something from Wal-Mart to get cash back. Even if I have to do 5 different transactions because they only allow us to get up to 100.00 back. The debit card system sucks!!!! It's our money but we have no control over how we use it.

This program is intolerably bad! Despite the fact that the program tells you you can get a cash advance at any bank, I had to search to find a bank which even had the ability to allow me to withdraw MY OWN MONEY from this account, since the card was completely unusable at Chase Bank. I called the number on the back of the EPIC FAILURE card. The recording said I had more than $7000.00 available. I withdrew $5000. I put the money into my own account at Chase. THEN I tried to USE the card to purchase a $34 item and it was DENIED! I called the number on the back of the card, and was put on hold for 40 yes FORTY MINUTES AND NEVER REACHED A HUMAN BEING.

I did a dispute claim with this company Eppicard for $5,319.81 that was taken off and used without my authorization because my card was stolen and I was told to do a claim and that I would be given a provisional credit but then was told that the case was closed and my issue wasn't resolved. I need my money back. This was from child support and my kids are suffering because I can't get my money refunded. This company rips off a lot of people.

I would honestly advise against use of this card if you have that option, at this point some states don't. I worked for xerox/eppicard for over 5 years as a level 2 rep. Allow me to break some information down for you. Eppicard is not who comes up with the fees, your state does. So ranting to a rep would do no good. Some states have no fees at all so think about that. Now cards are not mailed by the rep you spoke with. All we did was click a replace button and chose regular mail or expedited services, the end. The cards are printed out and mailed from a different state. So we never have any contact with your card and we really have no control over delivery time. We ask you to wait the 15 days because if we cancel your card and replace it again, the system sometimes won't allow us to send the card out and will still cancel the card and ooops you wind up receiving a cancelled card bc you simply couldn't wait another day or 2.

I'm a Nevada Eppicard holder and, like many of you, I too was unable to get beyond the automated maze. After several calls to the number on the back of the card, I was never able to speak with a live rep. Feeling frustrated and helpless, I decided to get online to see if I could find a way to get the help I need. In my research, I discovered that Eppicard is owned by The Xerox Corporation.

This card is HORRIBLE!!!!! (MISSISSIPPI) I HATE THIS CARD!!! They charge you money for everything you do on this card except using it as a credit card! .50 for calling more than 5 times in one month, .50 for a denial fee at the atm, 1.75 charge withdrawal fee for taking out your own money and they don't let you know that after you take money from the same atm over 5 times it will charge you 1.75!! Then if you have an exact amount, you will not be able to take off the full amount (ex: if you have $60 even on your card, the atm will deny it (in which it's an additional .50) and you can only take off $40 and still pay an additional $1.75 withdrawal fee) This is my baby's money! How can we provide for our children if they are only taking the money back in small increments! I hate this card! A person like me gets down broke and i need the last little that is on my card! EVERY PENNY MATTERS!!!! THIS IS NOT FAIR! All the money that we get, we always have to pay a portion back! How much money are they making by taking small change from millions of people! They are getting rich off everyone's money!! I ADVISE EVERYONE TO CHECK YOUR STATEMENTS!!!!! These ** are not going to win!

Jan 11th of this year. My husband and I both were to receive new cards. The 10 business days turned into 45 days. On the 43 day I called like I had MANY times before to inquire the status of our cards. I won't even get into the daily calls we made after we didn't receive our cards after the 10 promised business days. Now, my husband & I have VERY similar sounding names-yet spelled diff, and diff accounts. So, on day 43 when I called to inquire the whereabouts of my card they asked me a lot of odd questions. Like was I male or female. I reply - female. I got hung up on. So, when my husband called later to inquire about his card they stated - it will be there within 2 days. Ok, sure we thought.