EPPIcard Reviews

I received an email back on September 24, 2020 stating that I had changed my pin number and call the number on the back of my child support card if I didn't change it. I checked my email around 8am but the email was from 4am. I couldn't have changed my pin number. I was sleep and had the card in my purse and I've never been to Homestead Florida. I've tried contacting the Eppicard numerous time and have stayed on hold as long a hour and forty five minutes. I was able to get through after repeatedly calling for days. My old card was canceled and new one was supposed to be issued.

Someone used my funds fraudulently, on hold 4 hrs at a time, given the runaround & wrong info on how to have them replaced! Card was used at ATM in Fl., I live in TN & my card is in my possession. FRAUD SCAM SCAM SCAM. HOW CAN GOVERNMENT DO BUSINESS WITH A COMPANY LIKE THIS???

I received my child support on this card today, as I have for 17 years. When I called, they say they have an important message regarding my account. I have been on hold for 4 hours now with no one answering. My child support was also $40 less. I pay rent with this card, and now I can't! I'm beyond words. I have no idea what to do...What a scam!

After countless calls and literally hours waiting for a representative I finally got a response in handling my situation. I had charges taken off card 403.00 and 13.00 from M&T bank in Gettysburg Pa. I never been to Gettysburg and at the time the transactions happened I was at work; which could have been proven. Why they never contacted but denied my claim. Not only did I get ripped off by some hackers, but got charged for making calls to Eppicard about my dispute. This card is the worst because I know if they truly investigated cameras from the banks out there in Gettysburg would shown I was not the one taking money out of the account and my timesheet would proven where I was at the time. I want my money back!

I have the Eppicard and their website was down as far as I know from August to somewhere in September. When I was finally able to log into my account, there was money stolen out of my account. I had a zero balance. The process for trying to get your money back is terrible. First, you go through a lower level of customer service who has to triage what happened, then CS puts you on hold and tells you they are transferring you to the Level 2 Team, and there you sit on the phone waiting for someone pick up. I had to call back three times because I was either transferred to a number that no longer works, the CS did not know how to transfer me, and the third I was left on hold. So, I decided to file a formal complaint with the Consumer Financial Protection Bureau because you can.

After my account was hacked all you get from Eppicard is the run around. On hold for an hour. They never mailed out the papers they want filled out. The website and phone service are as poor as the workers. You can't access half the site and the fax number they gave me will not respond when you fax. Worst company ever!!!

I had let my Georgia EPPICard expire and didn't order a replacement card until Sept 4 of 2020, and I also paid 15 extra dollars to have it expedited and have had to call customer service and reorder it twice and still no card. I guess when I do finally get it there won't be any money left on it due to all the charges and fees. This should be illegal to even charge all these fees especially when it's child support .The government is going to make sure they get a portion of everything and anything even if it means the American people get nothing.

I’ve been trying to log into my eppicard that my child’s child support comes on each month. I haven’t been able to log into my account for 3 weeks. Eppicard took money from card. Won’t answer?? JAILEM.

I swear these people have an inside job on stealing people’s money, over $600 stolen from me and because it’s a city close to me where the ATMs happened they actually implied it must be someone I know. Now you can’t even log in or get ahold of someone to get a status after I filed a police report and still no money plus they had the nerve to charge me $5 for a new card. How is this company not being investigated?

I'm rarely one to complain but to have so many people in so many states complaining about accessibility says a lot. The website is absolutely inaccessible for the last 5 days at least and next to impossible to get anyone on the phone. Can you at least let us know what the problem is, when we can expect it to be rectified or at least answer the phones and let us know that way? The website is the main way all of us check on our accounts since we get charged for everything by phone. Please let us know what's going on, thank you.

Been trying to login in since the first of September it is now the 9/6/20 and I still can’t login. Can’t get no one on the phone at all! I have money on my card with no access to it. At the bottom of the page it’s stated that my card status is fraud-suspended/closed, cannot login. Rent and electric is now past due!

I have spent over 9 hours on hold trying to talk to someone about my Illinois Child support card. I have child support money on my card that I cannot get to because my card expired and they never sent me a new card. I can't use card, get my money, or even transfer it to my checking because the card is expired. This is UNCALLED FOR!! I rely on that child support to help raise my daughter!

Eppicard does not allow you to access your own money. It should be illegal to do what they do and with all these horrible ratings, you'd think someone would do something about this. My money is in the account but I can't get it because eppicard holds it hostage. They don't allow you to get your own money! This should be illegal!

I had $325.22 taken off of my unemployment card. Over a 2 day period I spent over 6 hours on hold just to get hung up on. On the third day after being on hold I finally got the dispute filed and was told if I faxed the paperwork in it would expedite the process. I spent $5 to fax the paperwork to find out it makes no difference how fast it get looked at. I called a few days later to check on things and was told in 5 business days from when they received the paperwork I would get a credit for the funds. After 5 business days I called when I did not receive them. I was on hold for 3 hours then they say it's 10 business days. I have also been charged 25 cents every time I call. This company is stealing people's money.

My money is being stolen out of my account and I can not get a representative on the phone to do anything for me. This money is meant for my children. I've been on hold for hours. Please tell me why they even have a website if you can't do anything on it?

On the 5th I attempt to login into my Georgia Eppicard account, and it would not go through. I thought it was some type of glitch in the system. I then tried to login today which is August the 6th, and I was not able to get into my account. As I scrolled to the bottom of the site page it says in red letters that "Your Card Status is Fraud-suspended, cannot login." I have not received a call or email stating there was an issue with my debit card. What is going on? Shouldn't I be notified if something is going on with account?

I have been receiving my children's child support funds without a hitch during the entire Covid 19 pandemic however as of last week I have not received a single phone call notification of deposits. I tried checking online. Was denied access that way, called the phone number on the back on the card and so far have spent over an hour and a half on hold with no live person yet just their hold music. The funds were deposited but they insist there's an important message regarding my case which they would never have because they don't handle my case. They simply process the funds to the card. Refusing to answer customer calls and speak to them during any time but especially this time should be a crime. I will be reporting EPpicard to GA and anyone else I can for taking the funds and NOT making them accessible to the party they are supposed to be accessed by!

I WISH I COULD GIVE NEGATIVE 100 STARS! I did not receive my card, paid $25 for an expedited replacement (2 - 3 day delivery via UPS and tracking number would be emailed). Day 2 and the tracking number still not been emailed to me. The only time to reach a live (rude with lack of knowledge) person is in the middle of the night. And they say THEY DON'T KNOW the TRACKING NUMBER. Have been on hold a total THREE HOURS so far today waiting for someone to pick up the call, which never happened.

Spent 4.5 hours on hold between yesterday and today. Still haven't spoken to anyone. Yesterday when someone finally answered, she hung up on me. I have fraudulent charges on my card, needed to have replaced. I just need a tracking number for my replacement card and no one at all answers. What a scam.

I am searching for the best method to avoid incurring ATM fees. Child Support Services changed over to a new provider to distribute child support funds to its clientele. Now we are using this new international provider Way2Go which is connected to Mastercard. They utilize this new international and bank anywhere concept that appears to create access to its clients' child support payments globally. However, we are forced to hunt down an ATM that will NOT charge us a $3.00 fee for withdrawing funds that goes to support for children. Yes, we can withdraw funds at the grocery store but are limited to a maximum cash amount per day dependent upon a store purchase. We must pay attention to make sure we are not charged fees and it does not seem there any ATMs that do not charge fees.

Horrible customer service! I’ve been on hold going on two hours just to change my address. This is absolutely ridiculous! The Way2go card company is bs and at this point I think they’re deliberately doing this. Child support should’ve never switched to this company!

Had balance on my card in 2019 and they failed to issue a new card. It took me from August 2019 to June 2020 to get to a live person. Waited 5 weeks for them to issue a card. Activated it but have been rejected. My calls to Cust. Serv. logged as balance checks?!?! Charged for same and inactivity fees. When finally got through after more than 10 hours holding (and battery dying) was hung up. Will be next going to the States AG since this is child support and their 'service' is state sanctioned theft.

I've tried calling all week and no one is answering the phone. I just wanted to change my address because the website isn't allowing me to do it! Each time I call I've waited on the phone a bit longer and still no luck! I'm going for an hour wait today!!!

Money is being taken from my account without my knowledge and I have proof. I am writing this because I need help. I been on the phone for 30 minutes now to try and get ahold of someone regarding this matter. Maybe I should get a lawyer instead and shut these frauds down. Consumer Affairs get paid to accredit businesses like Eppicard (stay woke).

I have done everything in every possible way to receive my $970 back of fraud charges that were made on PlayStation. Now I call after being on hold 2hrs for her to say my claim was closed and I won’t receive a refund. I was livid. Normal when you see these charges coming thru an account you put fraud alert and stop the card but no. They never did such and for them to say the claim is closed and that money is forfeited is beyond me, I will never use EPPICard Indiana ever again. Worse customer service ever.

This company is outrageous!!! I have not been able to get a live person after calling EVERY DAY for almost 2 weeks. My card expired and I do not have access to my funds. The recording just says, "No, live agents are available. Call back." and then it hangs up! The website does not allow you to update any information or contact them in any way. This should be criminal! People have families to take care of and this company pretty much locks up your funds without accountability. They should be shut down!

A bunch of crooks. I haven’t collected a single dime from child support since 2014. $1100+ Had accumulated over the past 6/7 years. So I got my card today and there’s only $67 in the account. I called and they said I need to track down the funds and see where they went. Ughhhhh.

I have not received my card. I can't get a human on the phone. I can not complete any of the prompts because I do not have a card. When I enter my ss and birthdate it then ask for a pin, which I do not have because I have not received my card. The agency is absolutely no help telling me I'm not doing it right. This is ridiculous and beyond upset.

I've only had bad interactions with this company. I had little choice in options for receiving my child support payments. I first got my card in 2017, after waiting months for it to arrive, I called and called, about the card never reaching me. Eventually, I got to talk to a live human, after being disconnected and lied to about how the card not reaching me was my fault. First person I talked to said the address was incorrect. It was, but not my fault, because I carefully told her my address information and had her read it back to me at least 3 times. Confirmed it and waited at least a month.

I was trying to reset my password online as well as on the phone. I haven't had to use this website in years so after trying to get back in realized I forgot my username. The website doesn't give any options to reset the password or get a username. I input my information and it said the wrong card. This has to be one of the worst websites and phone customer service I have ever had. And I STILL don't have my username or password.

My card was recently stolen and all of my money was withdrawn from my account. I filed a dispute and it was denied without a reasonable explanation. I gave all the information necessary (police report, transactions) they still denied me my money back. Now I’m left with nothing and no help.

I have had Eppicard for 10 years for child support. I had over $600 stolen. I have been on the phone 3 hours and have yet to speak to a representative. I went out of the country and called to inform them in February. They shut my card down. I had no access to that money my entire trip!!! Now fast forward several months... I had 24 unauthorized transactions from May 3 - today... no way to report the fraud.

I've been dealing with them for years due to child support. Found out recently that my card information has been stolen and apparently I've been shopping all over the place. I can't get in touch with anyone to dispute the charges and there is no way to do it online like one would with someplace like PayPal. I wish I had a different option for receiving my child support.

Wayyy too long wait time to speak with a Rep, we know you're home. All I needed was an updated card, that I should haves received 4 months ago. We pay you a fee for holding this money, some of us don’t even need you to hold the money. Scratch out the middle man. I can use my direct deposit, right? This is ridiculous. Stop holding us hostage. Answer the phone, and or open up the websites, so we can tell the robot what we need. #solutions

I am not surprised that Mississippi has chose this company to do business with since it is in line with the rest of the crooks. As long as they get their cut, they don't care. My card expired over a year ago and no one bothered to send a replacement card. When I received a random payment, I had to call this company for a replacement. It has taken 11 phone calls and now, I am actively waiting for a live person to pick up... I'll check back later to let y'all know if anything came of this or if my babies grew up and gave me grandchildren... whichever comes first.

I have been forced to use this service/card for over 7 years for child support services. Now, I am having to deal with them for unemployment due to Covid-19. I received an email on April 14th that a "replacement" card was mailed out. It is now the 27th and there is no card. I have called repeatedly to the # listed for unemployment services, when you call, there is a message specifically saying it's for unemployment. I go through the million prompts only to be sent to information about my child support card.

I’ve been trying to reach someone in customer service for about 2 1/2 weeks. No one is answering the phone. I’ve been waiting for hours. I have transferred. I’ve tried to call different dhs customer services to get in touch with them. They are not answering which I understand we are going to this COVID-19 stuff but my card has been stolen. I need to report it stolen. I need to handle business with my money and I’m sure I’m not the only one so does anyone know of any customer service numbers that are actually working like everyone else is doing during this crisis?? Please help me -Autism Mom.

I got an email confirmation on April 2nd that my card is on the way.... STILL have not received it. I tried to log in to put the money in my bank account so I don't have to worry about not being able to pay my bills (1 is due next week, btw) and guess what???? It's asking for my security question.... I put it in, and I get an error message telling me the answer is wrong.... I go in and change the question, try again. SAME thing. I log out, log back in and try again.... Same thing. Try to do the other way I saw, and I need the ccv on the back of the card... That I still don't have... I want to cry right now. I got called yesterday to return to Work possibly Tuesday, but that wont help me with what's due next week. This is so frustrating. I understand the system's overwhelmed, but so are we. We already have enough to stress about, not being able to access the money we need to pay bills and buy groceries shouldn't be one of them.

This company has done nothing but piss me off. They are the worst customer service specialists. I have had money taken out for things every single month. Then I call them to dispute the transaction and they say, "Oh it will take 90 days to credit back in your account". Which is a lie. Whenever I was refunded money back to my cards I always got it back within 3 days. So I tell them, "Ok well I want these charges to not go through. Can you please make sure this company cannot withdraw from this account". They say they can't do it. Bull.

I have to receive unemployment due to COVID 19. I first applied 16 days ago. I have still not received a card. 5 days ago I paid $15 to receive a card by 2 day mail. I sat on hold 2 hours today to get the tracking info. I was given a number that was not a valid number on UPS. When I told the lady it was an invalid number she told me I didn't understand 2 day shipping and it would not ship out from them for two days which was tomorrow which was actually 6 days after the request for 2 days shipping. Meaning that I paid for 2 day shipping and will possibly get the card in 8 days.

In December 2019, the day before Christmas, I found out my card number was stolen & used for multiple Uber transactions in San Diego, CA totaling over 300$ - all but 30$ had been declined thankfully although we don't know why. I immediately called to cancel the card, report the fraud, & order a replacement card. As of today, March 27th, 2020, (so 12-24-19 till 3-27-20) I STILL haven't received my replacement card & can't transfer my balance to my bank bc I don't have a card number so the system rejects it.

I have had nothing but trouble with this comment since day one, I've had to have my card replaced 2 times now because I can use it twice then it shuts down for suspicious activity. Only the system does it and they can't unlock it, then I had my child support payment sent. Only they had computer issues and my payment didn't post on time and by the time it did post a day late someone had used my card and took my payment for a hotel booking and I filed the claim. Was told to return the paperwork within 10 days for a credit. It took the paperwork 7 days to get to me so I sent it back the next day then called to see if they got it. I was told no so I faxed it to them on the 10 day but they didn't put it in my file until day 11 so now I'm not getting a credit and have to wait 45 days. Seriously give me my dang money back...

I had fraud on my account in December 2019. Someone used my card to purchase over $500 worth of Google Play games at 3 am in the morning - 9 transactions in total one after another. I immediately contacted the company and canceled the card and started a fraud claim. It is now March and my daughter has still not received the money stolen from her. I spent 4 1/2 hours on the phone today passed from one department to another, hung up on, shouted at. The reason for my call was to find out why there was more money taken out of my account and no one could give me an answer until finally, in the end, I was put through to a supervisor. This was only after I asked for the customer service rep name, asked about what this company was called and what their role is in regard to receiving people's child support payments.

I found out that someone was using my card at Target in Brooklyn, NY, Firestone in NC, and a Tire Plus Store in FL. I called 1-800-961-8423 and was on hold for over a hour before I was able to speak with someone. I spoke to Jennifer and asked why someone was able to make purchases on the same days I was swiping in VA. She couldn’t answer the question and transferred me to someone in the fraud department. It took over 20 minutes for me to speak to her. As always, I was asked my name, social, DOB, address, and pin. I asked why was all that necessary to give since I had already identified myself with Jennifer and I was told it is because she is unable to see the information. After giving my info for the second time, I was asked a list of questions and was told I would be sent a new card and a questionnaire that needed to be sent back in 10 days.

This has to be the worst scam ever. I am extremely disappointed that Wisconsin is using this card. Every time a transaction is tried and there isn't enough to cover it, it does what it should and reject it. However, you get charged .75 cents every time. So, if you have Apple or Amazon subscriptions that will try daily, sometimes multiple times daily to renew, you get a fee. I stopped using the card, but it won't close. Stopped letting Eppicard steal money that is meant for my children. It's currently at a -$245 and I absolutely refuse to ever pay them back. That is $245 in .75 cent fees over 6 months for a card they refuse to close!! What an absolute scam. No state should ever utilize a card like this. It prays upon mothers and children (unless that's exactly what they want). Pathetic.

Third time in a week have been on hold over an hour. The first time I called is when I learned my account had be restricted due to fraudulent activity. WOW news to me because I never got any call, email, nothing. So I originally talk to one guy who asks like three questions then says I am going to have to transfer you. That hold time was so long I actually fell asleep while on hold. Woke up the counter was at 2 hours 21 minutes. The second call same original transfer then hung up on after an hour wait.

I called to check the outcome of my fraud case and I was told it was denied and closed due to conflicting information. Seriously WTH because there were numerous charges made to the same place, ok so no **. This is why I reported it. Damn it I'm 45 yo I dont play ** games online or anywhere else for that matter. So I asked to talk to a supervisor and this guy Ivan says, "We dont have a supervisor." WTH. Everyone has a supervisor. "Um well we dont." I asked for his last name or employee number..his response, "Um I have a family too and I'm not giving you my last name or number," like, "Wtheck. Are you that ignorant? I'm trying to get my money back not screw with you." Stupid. So I asked for the supervisor's name and he says, "Um I'm not allowed to give you that either.." like, "Who the ** do you wk for that you have no sup.." Cant give a full name or number.

I have my card from NJ and I have been calling since Nov 2019 about a dispute. I was told I would get credited but then they turn around and tell me it was closed. They won’t open my case back up and I’m always on the phone with someone for almost 2 hours just for them to tell me they have no record of anything. My card was used. I spoke with the company and now EPPICard isn’t trying to give me my money back after I asked to speak with a manager. Who will be in contact with me 24-48 hours and it’s been a week. I wish there was someone higher than them I can speak with. Customer service sucks. The wait time on hold is ridiculous.

This is an issue with child support Eppicard account. On January 9, 2020, I was made aware of fraudulent charges on my account, due to an attempt to use my card at a local place and it was declined. Unfortunately in 12 years I have never been able to access my account on the recommended website, and I have been forced to call the number on the back of the card to verify transactions, and deposits. All the while getting charged a .25 fee after three calls a month.

1 hour and 20 minutes waiting for a customer service rep. This is crazy. I lost my card and I have call like 3 times. They hang up on me the first time while looking for my info and the last 2 times I was on hold for like the longest.

I received a notice from the Fraud Services Department which stated I had a temporary restriction on my card due to recent activity. Oddly, I've never used or even activated my card. On hold for over an hour????

I've been on hold for over an hour trying to dispute a transaction. If they're going to have people waiting hours to speak with someone, why not offer the "call back" feature. This is ridiculous! I've tried disputing the charge online but it won't allow me. This is a mess! I've been on a hold so long even the music got tired of playing and stopped. If I didnt need their services I would have any dealings most definitely. You go on their website to conveniently handle things but is told to call and when you call... your phone will go dead from waiting so long.

Customer service is so disappointing. I've been on hold for now 2.21.05 long waiting for a human to answer. First when you call the number on the back of the card you have to hit lost card or dispute item in order to get through, once you there I get transferred to 3 different agents. After being on hold so long they hangs up. This been going on since 12/11/19 calling every day hoping to speak with someone to get the help I'm looking for. This crazy. No one should be on hold for 2 hours.

I had my child support deposited on January 6th, 2020. Went to withdraw my money. It was declined. I called number on back of my card. No option to talk to a live person. If you type in your card number you keep getting charged for calling. I went from a balance of $1032.92 down to $1022.78 just from trying to call to speak to someone to find out why I can't get my money. I have to select the option of lost card to speak to someone. I have called on January 6th, 7th, 8th, all 3 days have been on hold for over 2 hours. When they finally answered 1st time they say that it was accidentally locked, that I have to reset my pin and wait 12 hours to use it which I did. Went to bank on the next day again. Still declined. Call again. They say they don't see anything wrong. To just wait 24 hours to retry.

I rec'd a text alert stating my card was loaded the day before... I go to check the balance, as of 11:34 the following business day there are still no funds. Thank God I don't rely on the little child support order I get (39.00 every two weeks). I was told the last two payments that there is a system issue and they are working on getting the cards loaded. TERRIBLE! There's no point in getting "alerts". They are not valid most of the time.

This has got to be the worst scam ever I have the Georgia EPPICard and every time I go to check my child support it is never the amount that it is supposed to be. They are a complete scam. They don't even have a functioning number for someone to call and speak to a live person. This is the worst I have ever seen that is supposed to be handling important business. They are literally robbing people for children's money. They aren't even accredited. I do not know how child support would ever use.

Ga Eppiccard is a scam. On Nov. 28, I made a random call to check the balance on my acct. I heard a deposit of over 2500 that was made on 11/25. Then a bal of .21 cent. I called and spent 2-3 hrs on the phone the first day, 5 hrs the next day and 2-3 hrs there after for 7 days. Then mysteriously, I get a call from the automated system, stating the transfer that was made, was rejected due to lack of bank info. I immediately called Eppicard and they stated the money was returned back due to no being able to find the bank acct at META bank. Great, I went to collect my money but, was only able to pull 1000.00 at a time. so, I planned to return the next day to pull the rest, well, I was not able to make it until the 3rd day to pull the money off. I get a call that morning, my account is at 1.00! They had taken the money, again! This time, it was transferred to a BOFI Fed. bank. How, when there was a fraud claim on this acct?

Fraud hold was out on my card. No one contacted me. Unable to use the card. I have been calling for a WEEK to try and get this resolved and have spent over 8 hours over several days on HOLD or being transferred to departments to assist. I’ve held for the fraud department and have been sent to Help Desk. There is no direct number for the fraud department. There is no direct number to get anyone. To be unable to use your card or access your account and not be able to escalate to a supervisor or manager to get someone to actually assist is beyond frustrating and the customer service turnaround is unacceptable. Clearly, after seeing other reviews I’m not the only one in this position and nothing is done to rectify the situation. I would rate this as negative stars if I was able to. Staff your departments to be able to handle, assess and actually help the customer. As I’m typing this I’m on hold 2.5 hours!!!

Called in due to my deposit being put on a expired frozen account and card. Have been on hold for over a hour, the lady asked me to verify the deposit, asked her to hold on because I was kicked out because it was open too long. She told me she can’t hold and Will have to hang up. How is that okay that you have your customer on hold for over an hour but you can’t hold for a minute or two. She says she can transfer to a different department. Then I hold for 20 more minutes just to find out I was transferred to the wrong department, asked for a supervisor and all of a sudden they don’t have one.

This is the second time someone has been able to access my Eppicard and duplicate it and use it to purchase items. It happened on a Saturday and as of today I’ve still haven’t been able to get a resolution. They’re very rude and put you on hold for over an hour at times. When you do get a chance to talk to someone they are rude and treat you like you nor your money matters to them. I was hung up on because she couldn’t understand nor try to understand why I was upset. This service is a disservice and improvements need to be made in the customer service and fraud reporting Dept.

I was checking my balance to see if there was a payment made. After 3 calls it started charging me. I called to ask about it and she told me to use the website to check my balance. I can't sign into my account on the website because it says my account is locked. I try to contact them and every time I do it charges me. There is no option in the menu to choose from to help with a locked account. It's bad enough that I barely get a child support payment, as he is in the rears 40k, and that is no typo. But to get charged to check to see if he has paid, is a cruel joke. I would give this company zero stars if I could.

I noticed that EppiCard services uses Comerica Bank which is one the worst companies to work with. The whole process has been very frustrating trying to get a hold of someone in the Fraud department. I just want to get the situation straightened out and nobody has been picking up. I have called 4 times and have been put on hold for 45 minutes each time - I have yet to speak with someone.

I tried to log in to see balance and my account is closed due to fraud! What? No communication from them to let me know. I tried to call them as was on hold for 2 hours, which would have been longer, but they closed. Now it's Sat. So, I have to wait until Monday to find out what is going on. Terrible service! I am already struggle financially and now this? Wow...

I called to check the balance on my card LAST WEEK and was transferred to another line and told they had important information about my card, I sat on hold for two hours before finally hanging up. I called again the next three days, 2/3 hours on hold each time before I have to give up and hang up. I work full time with two kids. I cannot spend all day on the phone. Thursday (4th day now) I sat on hold for 3 hours, finally called again and went through the process like I had a lost card just so I could get someone on the phone. She was rude and told me my card was locked and only the person she was transferring me to could help - she transferred me and I sat on hold for another hour. Hung up.

The only way to not be charged for most transactions is withdrawal all the money at once. I've tried updating my account information for over a year and can't. There is no customer service except for an automated system that you are charged for after the third call. You can only get a new card or balance information from the customer service number. The deposits are posted randomly on the day of your deposit and unless you go to the website you will be charged for checking more than 3 times in a month. I have even tried to get my local DHS to switch me to a direct deposit at my bank but have been unable to get it done. You get charged for the privilege of using this card service to get your money. I don't know about anyone else but I can't pay rent with a debit or credit card so I have to withdrawal the money, get charged, then pay for a money order.

This company is a JOKE. I absolutely cannot believe child support trust this company with our money!!! What is wrong with them. They have no idea what is going on, my card has been hacked 2 times and it's a HUGE pain in the ** to get the money back!! I'm reading all these reviews and they are all about how bad this company sucks!! And why are the complaints being marked as 5 stars?!?! How do we fight back!! So sad, so so sad!

I got around $500 on my card in November for child support? I used it to purchase my daughter some gifts which I have gotten? We then used it to get an ice cream at Dairy Queen and it would not go through? Thank god I had some cash as it was holding up the drive thru line? I went home and started calling for an answer? I held over an hour and have the screen shot?

Their customer service is horrendous and asks for your social security number first thing, even before your name. It sounds like the csr’s work from home and there’s not a set office since it’s open 24 hours a day. When there’s a dispute on my card, I call the company in question because it’s such a hassle to call Eppicard. With that being said, I’m not sure why some of the reviews are so horrible. Folks saying they lost $2k-$4k and going on cruises. Try getting $200 a MONTH and that’s ALL you have to live on and they take it. Now your kid can’t eat and the gas is off and no bus tickets because you can’t afford a car. I kinda wish I had the luxury of having thousands of dollars stolen, you know? Regardless, this company shouldn’t be touching anyone’s money, and should hire more competent and less fraudulent people.

This company should really get investigated for fraud. 4 different cards I had with them had illegal activity. I'm not the only one that had my child support taken away and I blame The owners and people that work for them. How does my identity get stolen with them 4 times in less than a year. Then they charge you $5.00 for a new replacement card even if you still have the card in your possession but somehow my card numbers was used all over the United States. I never got refunded for fees and they even charged me $20.00 for a replacement card that I needed right away. Good luck trying to contact them, it's so depressing.

I am a victim of fraud from Ga. Eppicard card services. My son's child support was stolen and I'm told I can't get my $1200 back. I have the suspect name and address which was given to me by the detective on the case but still Eppicard says they can't give me my funds back. I think Eppicard is the one whose taking people's funds and they should be penalized for it. If there's a way to sue them I think anyone living in GA. having the same issues with their Eppicard, we should get together and sue the hell out of the fraud department cause they stealing money!!!

These people are the most nastiest rude disrespectful company I have ever had to do with!!!! They never answer the phone and when they do they have an attitude also take me a month to get my new card. Was on line holding for a supervisor for 1hr and 40 minutes out of ** line. Something needs to be done asap. Not to mention the dumb ** lady repeatedly my ss number out loud twice which is against the law. They have to ask you to repeat it if they did not get it right. I'm going to be contacting the state about these disgusting disrespectful workers!!

Somebody transferred $400 into a random account in Utah. I discovered it within 24 hours and spent 3 hours on phone with them and filed a report but they cannot promise I will get my $400 back. Seems these cards should be more secure and customer service was so dang rude ugh.

The customer service is terrible. I called to get a new card because mine was expiring. 1. They forgot to mail it out. On the 1st of the month my card expired. 2. I was told by one rep that I could use my old card while waiting for my new card, but he deactivated it right away... making me late on daycare payment. 3. I was told by 2 reps it would take 7-10 CALENDAR days and I could expect it on a Sunday...but the third rep said 7-10 business days. Not sure who they hire for customer service reps, but they do not have it together.

I have been waiting on my unemployment card going on TWO months, and every time I call they give me the runarounds. And the people that speak foreign act like they get aggravated fast. They be ready to switch you over to another representative because you did supposedly didn’t answer a question right. SMH. Get a EPPIcard business in each state. Maybe it WILL solve a lot of confusion.

Wow... I don't know where to start. I have been around and around with this company. I was supposed to get my card in August. Well September came and went, no card. I have called multiple times. Some of the customer service people talk to me and some say they can't verify my account because I'm new so they have to transfer me to a different department. I waited for 1 hour and 48 minutes on hold listening to music before I gave up and hung up the phone.

How long does it take to receive your card? I was sent a new card on September 16th. Waited 15 days and still nothing so then I called and they said it was sent back. So ok order another replacement card on September 30th and still nothing. Does anyone have any idea how long it takes to get to Cleveland Ohio?? I'm financially struggling and about to get evicted.

Today I called to check my balance through the automated sys. When I entered my pin, the sys stated it was the wrong pin. I had just checked my card balance earlier that morning, using the exact same pin. I was prompted to speak with a Rep. After holding for 40 minutes. He kindly apologized and stated I was routed to the wrong dept.

Recently, I am a victim of fraud due to my EppiCard for my child support payments. I called customer service many times and have received mixed answers. There are two transactions by the same merchant that were not my purchases. One for $51 and two weeks later, another transaction for $102 after my child support payment was put on the card. The first time I called and spoke with a representative, I was told the money that was fraudulently stolen would be put on a new EppiCard once I receive it, but since the transaction was still pending, I would need to call back once it “settled”. (Note: they did not cancel the card at this time.)

I have a Pennsylvania Eppicard. I was on a cruise, never used my child support card and money was taken from a ATM that was out of state. I called customer service. Explained I could not have possibly made the withdraw because I was in the Atlantic Ocean on a boat. I was hung up on. Every attempt to call back and get a person on the phone I was repeatedly hung up on. This is a inside job. Someone that works there is stealing. It happens on the same date to people in different states with the Eppicard. It happened to me Sept 11. This is crazy that no one has looked in to this yet. They are literally stealing from children!!!

I'm only giving one star because it is required... On 9/14/2019 I checked the balance of my Indiana state debit card. This is the card issued by the state for child support payments. Immediately I noticed several transactions from a place named Baku. I still had my card and had not traveled anywhere. There were 10 transactions for similar amounts totaling $582.00 I called the customer service number on the back of my card. After finally reaching an actual person I was informed that agency handling the call receives "hundreds of these call every day." She then said an investigation would take 90 days. I was then transferred 2 more times to different people. After being on hold for almost an hour I disconnected the call and called back.

I called EPPICARD for a fraudulent charge on my card which is very strange because I never lost my card. A $4443.03 was stolen. A claim form was sent to me which I completed and returned listing all of the account information and fraudulent charges. I received after 8 weeks a denial later, saying we cannot confirm fraud occurred. Call again EPPICARD (they always very busy, need lots of patience to speak to an operator).

I had never had problems with my card before. I happened to look at my card recently and noticed that it was about to expire, and this is when I realized that I actually hadn't received a replacement card yet. So I called them to get a replacement card and in the recording it tells me to have a new card sent to me was going to cost $15 which they would take out of the balance on the card. Knowing I needed a new card and no other idea of how else to get it, I go ahead and pay the $15 to get my new card. Mind you, I haven't used my card in over a year because my child support had just started coming to me again, I got to check my balance and find that there was a transaction that was made just about an hour prior to mine for $0.50 so start looking and reading online come to find out every time I make a balance inquiry I get charged $0.50.

My card number was stolen (not my actual card, I have that) back in June 2019. I have been dealing with the fraud department ever since then! I started with calling and letting them know my number had been hacked. They sent me a new card, but not the "Questionnaire of fraud" paperwork that I had to fill out. I called again and received a copy of it. Filled the form out to the best of my ability (once card was deactivated I can no longer see any of my transaction history). In the middle of August they sent me a letter that stated "we cannot confirm that fraud occurred" and gave me a number to request a copy of the documents they relied on to come to their conclusion. So I did just that, I called and asked for them. A week later and I get a computer printout that I can't understand.

I have been disputing a transaction since June 19. The disputes team will not investigate with the merchant. They have denied my dispute twice now. The second time telling me they received documentation from the merchant that allowed for them to deny and close my dispute. I called the merchant back to ask what docs they sent as I was advised the funds never transferred that it was actually declined 3 times. They told me that the Go Card had to provide this so called documentation to me. So I requested the information and of course no one who works at this CO. can advise on what is going on or the steps they are taking in researching my dispute.

If I get a call saying there was a deposit to my account/card if I call to see how much the deposit was they charge .35. I called customer service to see why and “they say” I get 5 free calls per month but I’m going to have to start paying closer attention because God forbid I take my child Back to School shopping and need to check my balance a few times they will charge me. The call is automated, not like I’m talking to a live person. EPPICard.com here I come.

I have a fraud claim that no one will help me with have called several times on hold for hours at a time only to transferred over and over and no one will help. They lose faxes and documents I have asked and pleaded and no one will help with anything. All they say I we are very sorry and wait for the investigation to conclude.

On Tuesday of last week, I saw on that I had received a payment on my account. However, since I did not have a card, I contacted the Eppicard center. They informed me that the funds were placed on a card that I was issued in 2016 and the card was expired. They told me that I would be issued a card but it would arrive in 7-10 business days. I told them that I needed it sooner if possible because I couldn't pay my utilities. They told me it could be expedited for a $16.00 fee. Then they said my apartment number was not on my account. So I called the unemployment service and got my apartment number placed on my account. I then called back to card center but they told me it would take 24- 48 hours before my apartment number would show up. They told me I could not put in for it to be expedited until that number was on my account and to try back the following day and if the number was on acct.

Initial card had expired; sent another, and I activated new card with all information required. Through automatic services found out one transaction was in "question" and immediately contacted customer services. I waited at least 10-20 minutes on the phone. The woman rep I spoke to from customer service also verified the last 2 transactions made on last day the previous card was valid. She was very helpful and respectful. She transferred me over to the transaction dispute resolution department or fraud department. The amount in question was a $75 transaction. I remember purchasing gas and having to "ask" for a receipt. I had in fact only purchased $15.00 in gas. (My gas tank does not hold $75). After being transferred from one department to another department Resolution I to Resolution II it was a total of almost 3 hrs trying to get this situation resolved.

I have an Eppicard issued for my child support payments in the state of Pennsylvania. On April 30, 2019 I attempted to use my card in Pennsylvania and it was declined (I knew I had money in the account). In checking my account, I noticed 3 separate charges made in California in the total amount of $439.70. My account now had a zero balance for these charges that I did not make. I contacted Eppicard customer service immediately and was on hold for 2 hours only to be hung up on. I called again on May 1 to their customer service team and did speak to someone and advised the issue and had the card cancelled and a new card issued. A claim form was sent to me which I completed and returned listing all of the account information and fraudulent charges. I received a denial later in May stating the claim was denied because they could not verify that I did not make these charges.

Let me start by saying this. Please Please starting sending in your complaints to their corporate office email, mail by postal, etc. When sending mail I would attach my governor office to the mail as well as the unemployment, child support, etc., higher up as well. I see this is a huge issue that has not been resolved and will not be resolved until people like us start complaining to the point where they do an entire re-structuring of this place. I noticed the customer service reps are extremely nice, however management... I have no idea how some of those managers got a management position.

I file a fraud claim. It's over 45 days and I still didn't get my money back. It's about $400 of my child support. I called them twice and they said it's still under investigation. What else I can do? Small claims court? Please advise.

They stole $46.56 from my child support back on June 15, 2019. The Alabama system had a statewide problem that weekend. I had tried using the card at a grocery store for a total of $23.28 but the card was denied, so I tried it again and it was denied again, but once I got to my car I checked the account and the money was taken out of the account not once but twice for a total of $46.56! Now these sorry thieves will not return my CHILD SUPPORT MONEY! I have called every week since and now these lowlifes won’t even answer the phone, I was just on hold for over 45 minutes and I guess they accidentally hung up on me! My next step will be looking into filing a police report!

Someone got a hold of my card and used about $85.00, I am in CA and they used it in Nevada. I created a claim and sent over paper work they asked for. Documents got lost and I was told I can fax over documents, it is July 2019 and they do not want to refund me my money!!! Horrible service I shouldn't have to pay for someone stealing my card and using my money!!!

My Eppicard account was compromised when used to withdraw cash from an unknown atm. When looking at my online statement/balance I can see it was taken from an ATM in Hastings Ranch, CA. I am not given an address or anything further to clarify where this transaction has taken place. I have filed a police report and opened a dispute several times with Eppicard in the last year.

I spoke with someone in customer service, I informed the rep that I was calling to track my card. The agent informed me that the rep never placed the order. I asked the agent was my address changed because I originally changed it so that I can get my card within 2 to 5 business days. The rep began to yell. I informed the rep that I was going to end the call and speak with a different rep. The rep Yelled "and you have a blessed daaay". I called back and the second rep was laughing while introducing herself. She asked me for all my info then says she couldn't help me because my last name wasn't correct. She said I needed to contact VEC because they entered it incorrectly. I contacted VEC and it was correct in their system. I called Eppicard customer service back and spoke with the third rep who was able to change my address but not my name, so he transferred me to level 2. I was on hold for 49 mins, I then disconnected the call.

Someone wiped my card clean and it was thousands. When I called them they hung up on me. When I finally got a hold of them they vaguely answered any of my questions about the fraud and the reimbursement. It's been 8 days and I have not received any forms to fill out my disputes. I called again tonight and their response was, "There must be something wrong with the mail!!!!" So absurd. Worst experience. Please stay away from these crooks! I’m most certain someone internally is compromising our children’s money! Most definitely looking forward to suing them.

I've been trying to use the money on this card for 2 weeks. First it said the card want activated. Then it was wrong 0in. I try to check balance and tells me I entered wrong password. I try it 2nd time it said my card is locked. I have to wait in hold, then only auto matter system picks up and has me enter a bunch of long numbers yet it doesn't give you enough time. I have call logs showing I was kick out 18 times in a row. Then the reps offer you nothing. One said that the card would be unlocked in 15 min. 3 hours later still works log me in. Between the crappy service, lack of enforcing customer, nothing.

Fraud and scam, this company has allowed someone or themselves to wipe out 2500 dollars out my account. I Requested transaction records. The company is Fraud. Very rude customer service?? How can transaction that was made on the 26th just now be deducted from the account June 2. Putting my account neg. I contacted the fraud department. Early last week. Concerning this matter. They never cancel my card. I had to.

My child support card has been compromised in IN!! The number on the back of the child is whom every source has told me to contact to get the issue resolved BUT it is impossible to talk to a live person. Child support office tells me it’s not their issue as my son's father is paying so it’s a card issue but again no one will answer the number. It’s absolutely ridiculous they get away with not being accountable after being made by the court system to use this ridiculous card anyways!!!! The whole program of getting charged fees to withdrawal the money is a scam anyways but getting hacked for months from different states and countries with no way to resolve it is just completely unethical. It’s obvious it’s been hacked and no one will help me get my son's money back to him!!

Called the number on my Eppicard From NJ to speak to a supervisor regarding a negative balance overcharge Happened 5-23-2019 sometime between 8-9am. Needed to know what caused it. Spoke to someone named Ricardo who stated his ID number was **. For a floor supervisor, very rude. Gets frustrated when you are trying to understand the explanation... Tells me to do whatever I want if it makes me feel better after asking him, "Do I call the company that caused the overcharge that happened to be a mistake."

My Pa EPPICard has been compromised. Over 500.00 taken. Someone from overseas stole my money wiped my card clean...I can't get no help from customer service at all this company shouldn't be in business. Fraud fraud fraud.

On May 7, 2019, a ‘supposed’ system failure occurred across the state which caused my card to be declined at several stores. Once I got home, I called customer service to check my account balance and discovered the monies were taken out of my account. I attempted the entire day to get in touch with someone and failed as I was on hold for hours. On May 8th, I contacted an agent and was told to expect the money by Friday as the systems were down not only in Illinois, but other states as well. I waited and Friday came with no funds having been deposited.

They allow people to take money off of your card unauthorized, claim they will help you get it back and after all the paperwork and stuff that you do, they never give you the money back and say it's just your loss. Bail out someone to steal a little over $200 from me a couple of months ago and now there's a system shutdown this morning and my funds were not released. You cannot reach anyone in customer service because the phone hangs up on you once it says they're transferring you to someone to speak to. There were no problems with EPPICard in the past and here lately they are horrible. I'm highly unsatisfied.

I am completely pissed off because today they had a system shutdown and my entire $87 was taken off my card. When I tried to place my transactions they were aware of the outage yet they failed to replaced my original amount back onto my card of $87.00 which I had before. The outage occurred 5/7/2019 during the hrs of 9:00am-1:00pm yet a representative made me fill out a claim in which they could just placed back onto my card!!!! Calling a supervisor now but they're not answering. Been on hold almost an hr. It's ridiculous. My first experience was my worst with this card. Hopefully it's my last.

This company is unethical and does not keep your money secure. My card has been compromised in the past. They ask you questions as any typical bank but they will NOT refund your money not even temporarily until they investigate and you fill out a form they mail you. I am in NJ and my card was being used in California at Dollar Tree and Taco Bell. The customer service representative blamed the compromise on me and said I had to pay $5 for the replacement card because it was my fault.

I am rating with one star but would not give any stars for the lack of compassion, respect and service to the customers that they rely on to pay their salaries. On 3/27/19, I discovered that my card had been compromised. I still had it in my possession and have never given out my pin (a question they ask when you report fraud). Logging into my account, I found that someone had charged over $1100 at various merchants, mainly Family Dollar and restaurants, and had wiped my balance to zero (0). I immediately reported fraud, filed a police report and followed up with a live person the following day. They told me they would be sending a form for me to fill out and that I should get a provisional credit once I send the form back within 10 days.

When I initially was told that child support would now be depositing $$ on a card, I was very happy. No longer waiting for checks, having to run to the bank, banks being closed, etc. It was not long before I started to realize that this was the worst option I could have ever thought possible. For the last 2 years, I have had over $300 stolen off of my EPPICard. I have tried to contact them numerous times to no avail. Finally, when you do get a customer service rep on the phone, they CHARGE YOU every time you make a call!

Since the State of NJ uses EPPICard to pay child support payments, this is your money you probably spent hard earned money to get paid to you, then PNC won't let you have enough in one transaction to pay your rent etc. EPPICard allows for one free withdrawal a month. Funds hopefully, go in weekly through probation. Yet when you try to withdraw your money at the PNC bank that is supposed to honor the card, they don't let you withdraw in one transaction the amount you need. According to them, if you do not bank with them, then you can only remove $1000 out of the bank in a 24 hour period or at one time. WHY WHEN THIS IS YOUR MONEY? Of course, the harder they make it for you to remove your funds times thousands of people using this card, the more money they get to keep, use and earn money on.

Well the card won't work today anywhere, even though I have available balance. Customer service was of no help. Left me stranded out of gas, and unable to withdrawal from an atm. Eppicard is terrible.

I would encourage everyone to get direct deposit through your own bank account to receive your child support funds. The manner in which Eppicard handles fraud claims is that, in short, they don't. They have no intention of resolving the matter. All you will get is lied to, manipulated and mistreated. You are not protected if your card gets compromised. Eppicard's business practices are shady and they should be stopped to protect the public's best interest.

Warning to anyone who receives child support... Do not get a Eppicard. They steal your child support money. They took 40 dollars of mine and when I called to file a complaint I was told I could not. They do not take complaints. I asked for supervisor. I was told by the very rude and argumentative man on the phone that he is as high up as it goes and there was nothing I could do about it to let it go. He also told me it is only 40 dollars. 40 dollars may not be a lot to some but to me a single mom who is disabled it is.

My card information was stolen and used to buy things I would never buy. I contacted the company the same day the charges appeared. The money had not cleared and I was told they had to wait for the theft to be completed. Then I could dispute it and I MIGHT get the money back. I cancelled the card and then the company put through another charge that was for even more money before I had even activated my new card. They talked in circles, but could NOT explain why they did it. I feel robbed twice over, once by a disgusting thief and the second time by an even bigger thief--Eppicard.

This company is fraudulent! They give you misleading information. I called for a fraudulent charge on my card which is super weird because I have never lost my card. My card has been in my wallet the whole time! The lady asked me if I wanted a replacement card. I hesitated because there’s a five dollar charge. She told me I Get a free one every year. I asked her if my replacement for my expired card what account. She said no. At that point I went ahead with the replacement. Turns out she charge me the five dollars anyway. I asked to speak to a supervisor. At this point they are both extremely rude. The supervisor changed the rules on me, said something completely different than the representative even though the proof was there. That I never received another card and that this card should be free.

Read reviews and GOD I'm not the only one experiencing this FRAUDULENT company! 2 separate charges from the same address in Gardena, California. 1st fraud I caught it 20 days after. 10/2018 $123 + Bal fee, withdraw fee. Fraud was committed with a card (how is this possible if I have my card in my possession? And, they used a PIN which I don't share and have never written down). I contacted CSR 3 different times. Changed my address w/ 1st rep. Cxld my card. Didn't receive card or paperwork. Called 2nd time nothing. 3rd call rep said nothing was in system. FedEx new card but didn't receive paperwork for Fraud claim. Then received a letter saying that my claim was denied?!?!

I don’t like how I can’t use normal bank ATMs to withdraw money. Somehow my info (not the actual card) was stolen. Called 1/7/19 to report it stolen but “system” was down. Had no way to stop the pending fraudulent charges. Apparently this is very common. This company is currently involved in lawsuits regarding issues like mine. I’m still waiting for them to acknowledge they have received the dispute form.

People in 2 other states drained my account 3 weeks ago and no refund. Only excuses and policy procedures which are unacceptable. They mailed info to wrong address and will be an additional 45 days. UNACCEPTABLE.

This company is ridiculous. Their system was down for two days. I called Thursday morning (1/17/19) at 8:03 am. The customer service lady told me the system was down and to call back later that day. I asked if the .50$ fee would be charged and she said yes every time I called. So I called again that afternoon - same thing. This time I spoke to a guy named Carlos and he said that he didn't know when the system would be up. I asked him about the fee. He said, "Hold on." He then comes back with, "Yes, since the systems are down, it'll be adjusted." So again I called that evening. Same thing.

Automated phone service is constantly malfunctioning. Have tried on numerous occasions to receive info re my account. The system rejects my info & terminates the call. No way to contact agent to resolve issue. Only one contact number given, website redirects back to original problem number.

DO NOT USE THIS CARD IF YOU DON'T HAVE TO. I have always been sent a paper check from my ex's employer until his most recent job change and they have forced me to go through the family support registry. I was able to have a paper check mailed to me on Fridays from California and receive it in Georgia on Mondays. I have now been waiting on this card a total of 9 days and it still hasn't arrived. It does not take this long to receive something in the mail. I haven't even received the card yet and can already tell this company is just as bad as all the reviews say.

Updated on 01/26/2019: After 2 and a half months I called AGAIN to get a status on my fraud case and at that time I was informed that my claim was denied. I couldn't and still can't understand how an investigation happens without any contact between investigators and ANY parties included! They are full of **! Snotty lazy attitudes. Shame on the states for partnering with these kind of incompetent people that take no real actions in resolving simple cases. I think their faulty system is another reason why foreign unauthorized transactions are a normal in these forums. They'll rush to put an unauthorized 35 cent foreign transaction credit back to your card immediately, but won't even bother dealing with the transactions/claims that involves real looking into. Just know desk 1, 2, 3 won't be of ANY help to you!

My child support was deposited on 11/14. Can't get the funds until the 11/16 but trying to save. I let the funds stay on the card until 11/19. Went to an ATM and found my Entire check was gone. Eppicard allowed 5 transactions to go through out of the state of California and I have a New Jersey Child-Support case, clearly fraud! Eppicard never canceled my card. I had to call them! I called and my wait time to cancel my card.

If I didn't know any better, I would think the company is selling our information. The fraudulent transactions on my card are ridiculous. There is no way, I can be in three different parts of the world at the same time using Lyft. When I finally reached a representative, I was told on numerous occasions that the systems were down, to call back tomorrow. When I finally spoke to a human that could access my account. I went through the transactions and filed a claim.

3x had issues with my card being compromised with fraudulent charges (The last being in Sep 2018 $1000). The money that is deposited to this account is from child support. Filed a claim over 3 weeks ago. They said they have 30-45 days to make a decision. Is this even legal? Further it would take 3-4 days to post once I received a payment. Customer service hold time are usually 30+ minutes or more, AND THEN half the time I got hung up on... RIDICULOUS!!!

To say that I’m upset is an understatement! EPPICARD has to be the most awful business on this planet. I know from experience how the MANY others that have posted here feel. I am battling with EPPICARD to find the $1,422.00 that is missing from my account. It was there one day and in 2 days it was GONE. Customer service? OMG! The WORST ever! Especially since it’s impossible to speak to a real person. I’ve encountered many obstacles in my life but this one definitely takes the cake. They need to be shut down...and fast. I won’t stop until I find answers. I’m contacting everyone up the chain until I find someone who will help us. Yes, US. We’re all in this together.

Two payments were made on 10/11/18, I received one full payment and was shorted 75.00 on the other one. I called and they said I would get it by 11/5/18. Didn't get it!!! No one knows anything, they blame it on others.

This month was the first month my card didn't get its first of the month payment. It's sad that there no way to talk to a person, you only get a machine. And every time you call and get that machine it costs you 40 or 50 cent. That's crazy. I have to find another way other than Eppicard I see. I'm calling child support people Monday morning and get to the bottom of this. My card is updated, I didn't receive any notice of not getting child support or a renewal. Someone need to tell me something.

This is the worst company I've ever seen in my life and I am over 60. It's the only company I know of that makes you give a stranger your entire social security number if you have to deal with customer service... this should not be legal. Sad part is if you have money stolen you have no choice! It takes several phone calls to find out how to place a fraud claim... hen it takes weeks to get papers to be able to file a claim, in the meantime all these strangers are getting all your personal info to do what they wish with it. No wonder our children's money is getting spent across the country somewhere. Why is the government letting them do us this way? I'm contacting my state representative... Somebody needs to shut these crooks down!

I would not recommend this product to anybody. I am not able to access the website for information on my monthly payments. I keep getting denied access even though my password is correct. I will get rerouted to change my password, get told it has been successfully updated, then told I am typing in wrong information and have been locked out of my account multiple times. I am not able to reach any customer service Representative either unless I report my card as lost, stolen, or damaged. This company is unreliable, unprofessional, and very inconsiderate to its customers.

If Eppicard has denied your claim please contact the FDIC. The FDIC will investigate and will guide you thru each step. I have been trying to deal directly with Eppicard for 7 months with no success. After contacting the FDIC, an Eppicard rep. is contacting me. Plus, I no longer have to converse with Eppicard. The FDIC will speak to them for me. So please, if you have an issue with Eppicard, call the FDIC or go online. God bless!

I have dealt with Eppicard Georgia for the past 16 years. Up until 5 years ago, there were no issues. But now this bank/company withholds the payments past the timeframe allowed. The last 5 years has been a constant battle to get my children's money released. I cannot ever get a customer service representative on the phone to address these issues, every time I check the balance, $.35 is deducted from the pending balance. This company has been stealing money from my children $.35 at a time. I am changing my direct deposit over to my checking account after this payment is released. The state of Georgia will not do anything towards correcting these problems with this company/bank.

This is my 3rd time trying to withdraw my child support payment off this card and they have charged me .40 just for putting my card in the machine, and they try to cover themselves by using the transaction code ATM denial fee! The ATM only denied it because EPPICARD charged me .40 as soon As my card entered the machine so the amount I was trying to withdraw was no longer the correct amount. When trying to reach someone it’s a very long hold time, and when you finally get someone they have 1000 excuses! They put in a so called dispute but nothing is ever done! This company is by far the worst company I have ever dealt with and they need to be shut down.

First of all it is literally impossible to talk to a customer service person. You can never talk to anyone. Then the automated line hangs up on you with every single call. Then your money is sitting there but not on the card. You can't update your information from anyone because nothing works. I have tried to update my info on the website for years no luck.

On 9/19/18 I discovered four separate transactions on my debit card. They were made in Tanzania, Africa. I live in North Carolina so clearly there is no way these purchases could have been made by me. I canceled the card immediately. I had to call the number on the back of the card several times in order to get a live person. No one was helpful. Each supervisor that I spoke to was rude. I asked why were these transactions even allowed to go through because they were clearly fraudulent, and the response was “well we can’t catch everything”.

I called in my card and noticed I had received funds on July 31, 2018. It’s September 16, 2018 now. I haven’t used my card since March of this year. Me not knowing I had any funds on it. So, I started my call with the call center number. I explained to the rep that I had money on my card from July did I didn’t receive physically. She told me she would put something on her end for someone to help me and to call the number on the back of my card. After hanging up with her, I called the number on the back of my card. I told the rep the exact thing I told her. He proceeds to tell me to call my local DSS office and to let them know what’s going on. I called them and let the young man who answered know what was going on. He transferred me to someone else. I told him the exact same thing. He asked me “Do I receive FI.” I told him no. His response, “I can’t help with that, call the court house that have your case.” And he gave me the number.

I filed a dispute over charges for meat I pre-ordered and the company went out of business. I sent copies of the emails and texts from the company stating they were closing their doors and in bankruptcy. I received a letter from Eppicard stating that the dispute was being denied as the company proved otherwise. How is that possible? Did they even go over my paperwork and how come when everyone else contacts this company (Zaycon Farms) they cannot get through to anyone. If you google them there are hundreds of thousands of complaints similar to mine! Eppicard is the worst in my book!

Yup... After you fight to get someone to actually help you with your problem, they begin charging your card. Now 25 cents may not be a lot but imagine not knowing that after you've called for weeks! I can't log in my account again because it says it's "suspended" or something so I call to speak with someone about it and they go to transfer me to someone else so that I get hung up on! Their reason is because they get a full volume of calls! So call back in an hour! There is no direct number to the dept. I hate this company! They are taking child support money from customers charging them for their incompetence... For their horrible customer service. My only option right now is to report my card lost to receive a new one possibly just to get it unlocked! And that will cost too! But what else can you do when you are tired of getting hung up on! Why are they allowed to do this?

So, the morning my latest deposit was made, and my cash is gone. I only found out when I went to the atm to withdraw the money. I go to the site to see what’s going on with the account and see IT'S GONE! So I call them and explain the charges are not mine. Keep in mind, these were 3 charges to the same store. That alone would have been suspicious to a REAL bank. So they explain to me that I’ll have to call back and dispute the charges once they have cleared, since they’re on “hold”. When they clear, the next day, I call and there is now no option to get a live person since my card how Now been cancelled. I have to know or find out how to trick the system to putting me on with a live person by choose the option that my new card has not made it to me yet, being ordered 7-10 days ago.

I've been dealing with Eppicard for 12yrs now. And this year was THE WORST BY FAR. 6. Six is the magical number of times my Eppicard CS card was used in Paramus, NJ at a Macy's store. Do I live in Paramus? No. Do I live NEAR Paramus? No. Eppicard CS even told me some were IN STORE purchases. Even though my money was refunded each and every time-It's MIGHTY suspicious that my card was used multiple times within a 2 month time range-a different card/number/pin each time.

This company is a joke. They charge High amount of fees for it being child support. I refer to Oklahoma DHS and Eppicard. As EPIC FAIL and Dishonest Homewrecker Service... The state of Oklahoma will ROB you and so will this company. Get OuT While you Can!!!

After someone tried to make a purchase a big one. I was told to cancel the card get a new one, and that a 5.00 fee would be charged. I was told to call back then they would reverse it since it was an attempt at fraud. It has been 2 months. They have not returned the money. This card is meant (in my case) for child support payments, and while 5.00 may not be a big deal to some it is to single mothers trying to support kids of deadbeat dads. I feel this is not a fair company in any way. Enjoy your 5pm cocktail on me I guess. I will be closing my account. Going back to paper checks. Also it doesn't matter that Comerica is listed on the card. I called them too. They told me they only supply the plastic. Go figure!

I have no complaints except one. But I'll start with the good, I lost my card. I was able to speak to a very friendly customer service rep that gave me number to call to replace my card. My new card arrived within a week. No issues with activation. The only bad thing I have to say is that my child support doesn't post until in the evening. Not sure if it's the card or child support agency.

I tried going on their site to register my card. When you get to the page to obtain a "keyword" to confirm your registration it takes you to an error page. I have called Eppicard 3 times - the first 2 calls I was told the department that works on that doesn't take calls. They will take my information and someone will call you. Three weeks later no calls. I then call a 3rd time and I ask for where I can file a formal complaint and was told that they need to see who I should complain to. Well several minutes on the phone I decided Consumer Affairs was the way to go. It becomes an inconvenience when I have to enter the card and so on if I call from a phone other than my home phone - great in a day of cell phones I can't access Eppicard.

This company has by far the worst customer service I have ever encountered. If you can fool their system so that a real person picks up a phone, they just refer or transfer you to another voice mail maze. I can only imagine how many millions of dollars they have from people giving up trying to collect. I am administering an estate for someone that was receiving support payments in Pennsylvania. She had always had problems getting money as they have no online transfer systems so she would have to physically go to her bank to access her Eppicard funds or withdraw from an ATM subject to their daily limits. After her death I have been trying to get her funds distributed. So far 20 calls and no satisfaction. Why the states that use them do so is beyond me. There is something suspicious about the way they operate.

Their customer service informed me that as long as I use one of the "In-Network ATMs", I will not be charged any fees to access my money. It turned out that they will charge you fees for something as simple as checking your account balance. When I called Customer Service to ask them to reverse the fee, they verified that the ATM is part of the In-Network. All they can say is they will open a ticket and send it to another department to get approved for the credit which can take 5 business days. When I asked how I can make sure this doesn't keep happening, the Rep said to try using a different ATM. Bad business practice. Very misleading!

I reported card lost and before that transferred balance to another bank accounts I got emails verifying my transfer went through and I lost access to online account until New card arrived. 2 weeks later I call. They denied I ever transferred money or notified them of lost card then want to charge 15 for it to get there in two days. All they can say is sorry and rude, brush you off the phone and not professional.

This is the worst card ever. Money don't post on time, money be missing, charge too much to check balance, your payment really go to Eppicard... kids may be hungry. Gotta wait days later. Sometime money still not available. Please don't use this card if you don't have to. Customer service have attitudes. Or don't speak your language... I cant deal. PLEASE CLOSE THIS BUSINESS DOWN. WE NEED ANOTHER CARD TO SEND PAYMENTS TO. EPPICARD FAILED US.

Tonight was not my first interaction with Eppicard, but it definitely upset me enough to actually write a review. Not only was I on hold, given the runaround by an automated service that NEVER GIVES THE OPTION OF CUSTOMER SERVICE, so I finally pressed buttons enough to get to someone. I was locked out of my account online after entering my card number and three digit code on the back, the website ONLY gives their "customer service" number to call, so that's why I called them. After getting a live person, I explained my problem and how I needed to get my account unlocked. The rep advised that they have nothing to do with the website/online services and that he would need to put in a ticket.

Many times I have attempted to contact Eppicard customer service and it is impossible to get a live person. It's ridiculous, there is NO option to talk to an operator at all, and if you stay on the line like people instruct you to do eventually you just get hung up on. This is very frustrating when a cardholder needs to speak to someone. This has been an ongoing issue with this company for years. Someone needs to wake up and fix it.

My Indiana Debit card information was stolen somehow and used at a Walmart in Chandler, AZ on 03/11/18 for a total of 150.00. I called on 3/12/18 to let them know it appears someone has made like a clone card with numbers off my credit card and I needed to dispute this and cancel my card. I have never been to AZ and have no idea how this happened. I received the paperwork to fill out on 3/19/18 and put it in the mail on 3/21/18. When I called to see why they have not put the credit back on my card since this is VISA insured by FDIC I should have had it back within days, to my understanding, and then they proceed with investigation and take it back if they find my actions fraudulent.

This company is taking in court-ordered child support and charging the recipient to get their money. Rip off. This disgusting company is making profits off children and single mothers who need their child support to live. Government needs to address this scam and they need federal regulation. No one will help in customer service and now I am 3 months without my child support. They need to be investigated. I am sure they are making interest off my money and then I have to pay them to get my money. Sounds like some government person is also lining their pockets on the back of families - deplorable.

State of Florida site states that my payment has been processed but Eppicard shows zero balance. When I call customer service, I receive message that it can take up to 48 hours for payment to post and I cannot get a live person on the phone. This seems crooked to me. What are they doing with that money for 48 hours?

Very dissatisfied. Never can't get questions answered. My case worker can't answer or help me with questions. Doesn't let me go through process of opening a account in the page. Keep saying can't find any client that matches the given biographical information. Frustrating. Why do I do no answers to help me. Been calling 866-320-8822 for 3 months. System is not reliable.

Supposed to get my money same day every month at midnight. Well that may happen twice a year. The rest of the time I guess they decide when it's going to show on my card. 8 am or 3 pm or 2 days after I'm supposed to have it. This is ridiculous and why is the gov't using a unaccredited company?

I am very unhappy with this system. I’ve had it for years and get very little Child Support as it is however every single time that I use this card money is being withdrawn from my account. Even though the back of the card says it’s a Wells Fargo credit card and I use a Wells Fargo ATM every single time they take out money for not only withdrawing funds but also checking balances. I believe this is fraudulent that they force you into a card like this and then take your money when you try to check your balance or Withdraw it.

My card was used several times in another state. After jumping through several hoops and a long wait, I did finally get my money back. I also have an issue with the fact that there are very few ATM's available and no way to search online for a location near me. Speaking to someone in customer service is next to impossible and when you do, they speak broken English and are hard to understand. I can't comprehend why so many states use this card for child support and other payments when I haven't seen one good review online. The government agencies that have chosen this card as an option must know this.

I called to report a fraudulent charge on my card. They said in order to dispute it I would have to cancel my card and order a new one. She assured me it would only take 5 days to get a new one at the max. It's been 5 days and I still haven't got it. I got a big child support payment and I can't even use it because I still haven't got my card! But I received my paperwork for my fraud claim! How is it they can get the paperwork to me this fast but NOT my card! I'm a widow and a single mom. I live in daily pain so I can't work. I do live with and take care of my dad whom has congestive heart failure and COPD. He takes all my time that IF I could work, I still couldn't because of him.

When my card expired in January I called them in December and ask them when to expect a card. They said, "Don't worry you'll get it before the end of January." So February rolls around and I still don't have my card. So I called this morning and they said, "Sure will send you a new one but it's going to cost you $5." I'm not going to pay that. I'm going to have to call them back and complain to the manager or whatever to get my money back. Also why is it that they hold child support payments and not release them until they are ready to? Seems like child support money should be released asap.

I have had this card for 8 years. This last year has been horrible. Charging my card fees all the time, taking money out of my account all the time and it doesn't add up. Takes them over an hour to answer the phone and when they do they get very confrontational if you have a problem. By the time I spoke to a supervisor that said they would fix the fees they still have yet not fix them and it's been over a month. They used to be really good. Now the services are horrible. I am in the process of switching to having my money put into my checking.

Tennessee Way2Go Card - On December 11, 2017 I called several times trying to reach Customer Service to report 2 charges from Facebook. One charge was for $25.24 and the other charge was for $25.00. I finally spoke with someone around 2:30 or 3:00 in the afternoon, explaining that these charges didn't belong to me. She said they were fraudulent charges, I said no not fraud, they don't belong to me, I don't do business on Facebook. Next she said she would have to close my card and issue a new one and I said, “Well wait let me go and get money out. My son is in a wheelchair and has medical issues and needs supplies.” She said, “Too late, I already locked your card, a new one will take 5 to 7 days.” I said, “I can't wait that long for $118.+ - I need it now.”

I called on December 13, 2017 to let them know my husband passed on December 12, 2017. The man and young lady was very rude. They were going to send some paperwork out for me to fill out. I explained to them I no longer stay there since my husband passed. Tried to give them the correct address. They refused to accept it and refused to let me speak to a manager/supervisor. Is there a number I can call to speak to someone who is more professional?

Takes forever to process payments. As Eppicard says in its help profile, the state outsources the card management to them, so therefore it's not their problem. That's BS management 101, and this company should not be allowed to be in business anymore... just like the people you are supplying with cards, why do you get away with scapegoating things, but the people needing the assistance are crap?

I received my new credit card in the mail as my current card is expiring at the end of the month. The letter that came with the card said to activate the new card immediately, but I decided to wait until 2 days before the end of the month. I called to activate my new card and the automated system repeatedly prompts me to enter my new card number and then acts as if I haven't pushed anything. I even went into my phone settings and turned on the key sounds thinking that may have been the problem. No luck. So I tried calling back hoping for the option to talk to a representative, which never came. Then I went to their website and clicked contact us thinking there would be some way to talk to someone, wrong again. Finally I googled "how to talk to a representative at Eppicard" and found the only way to talk to someone was to call and not push anything.. Just wait the several minutes until the automated system automatically connects you with someone.

Eppicard is on contract with the State of Indiana for Child Support and Unemployment payments. Meaning if you receive EITHER OF THESE you don't have a choice but to use them. It takes days for my child support to post. Given this, I often have to call multiple times to check the balance while waiting for the funds. Every call to their automated 800 number automatically charges 40 cents!!! This is absurd!! This company is taking advantage of Indiana children as well as citizens on unemployment benefits!!! CLASS ACTION LAWSUIT?? I think so!

I had $200 fraudulently used last month on my card and I called right away and stopped my card, I filled out the paper they sent and right away I was issued $200 credit adjustment so I thought it was solved, couple days later I received another $200 debit reversal, I knew one was a mistake so I didn't touch it, sure enough a few days later it was taken back, after that a few purchases that I did make were credited back to me and then adjusted.

It's child support money and they charge you for a bank withdrawal. They charge you to buy groceries, they charge you for any way to use the card. So every time I use the card for a bank withdrawal I lose $1.25. Since you can only take a certain amount out a day, that is $5 a month for me... which equals $60 a year! Way to scam single Moms out of their child support. Do you know how much $60 can buy 2 kids? I wonder how long it will take for the government to realize we hate this way of getting our child support. I prefer the old ways of checks. At least then it was safe. Because my Married name is on my divorce and I am back to my maiden name, I can't open a bank account for my child support. Way to go again for another governmental flaw in child support collections.

My account was used somehow fraudulently so I filed a claim. I filled out paperwork and mailed it in. The fraud department ruled against me and never contacted me via email, mail or phone call. I'm out $300 and all they recommend is to write a letter. You are better off transferring your money to a REAL financial institution where they treat fraud claims thoroughly and more seriously.

I have never seen such incompetence when it comes to this company and customer service. I usually have my funds direct deposited into my bank account but there was some sort of glitch in the system led me to dealing with Eppicard. I have been contacting these people for a payment I was suppose to receive back in July. In the beginning they told me that I was not in their system and to call the child support office. I call the child support office and they tell me I have to deal with Eppi Card. I go back and forth between the two for months. I get a rep from child support who says I have to deal with them. I figure out that they have my information. It's just wrong so after speaking with several reps on several different days I got a supervisor who told me to fax over my information. I fax it over which means I had to spend money that I do not have at the local UPS Store.

There is no option to speak to a customer service representative to dispute charges. There are several "fees" on my account, and a refund that should be on my account never posted. If your money is being deposited to this "bank," it is obviously not FDIC insured. There is no oversight as to where your money has gone, and nobody to speak to about it.

9/12/17 I tried to make an online purchase and it kept telling me to contact my card provider. I tried 5 other merchants same message. I contacted Eppicard and waited over 20 minutes to speak to a live agent who in turn told me to try and purchase again to see if she can see the transaction. I tried again with agent on the phone and still same decline and she couldn't see the attempted transaction. She put me on hold to speak to a "level 2" customer service agent. After waiting 32 minutes I was greeted by a very rude agent who told me there was nothing wrong with my card. I asked if there was a tech support to locate the problem with e-commerce or the merchant. Has there been any issues red flagged about this problem. She said no and that there was no technical support nor did she know who to call for that matter. She told me to have a good day and hung up!

My Eppicard was charged fraudulent charges on several different occasions which required me to change my card several different times. And investigation was done and it was found that I was not at fault. I received a letter stating that there would be a refund put on my card and that I was approved to have the fraudulent charges cleared. However Eppicard failed to place the money on my account but they sent me a letter stating that they had done so and would refund all fraudulent charges. I have contacted them countless times to ask when I will receive my money. Due to the error of their employee they failed to provide my refund and every time I call they say that they will make another ticket to bring it to the administrator's attention that they did not refund me.

I have dealt with this Eppicard once in eight years (currently on hold) and thank god I do not have to deal with this company ever again! I simply called because I signed off on child support and wanted the balance on my card but the card says it’s expired; yet online it states expires at the end of August. And when I waited on for 35 minutes and asked the lady why it's saying this she stated "I don't have a answer for you; what's your information I will send you a new card." She also doesn't have any work ethics or manners. I asked her again why it says this and she hung on me.

Nothing is wrong with my card but yet I tried 6 different ATM's... Then was on hold for 70 minutes before I gave up and said, "** it," and reported my card. Now I am being charged for a card that has nothing wrong with it... WTF... Well maybe at least this time they will spell my ** name right.

Eppicard Indiana - Absolutely terrible company. I have been being charged for fees for using a PNC ATM which they say wasn't a PNC bank. They googled it and they say, “Yes it is a PNC ATM but it wasn't known to our system so we will refund your 1.05,” however it has been going on for years and no expectation of refunding this money back, you talk with one person, they escalate it then nothing. They charge you .40 cents per call, and will hang up on you and you have to call back. Worse company I have ever seen in my life. Supervisors are rude and tell you there is no one else higher than them. I say class action lawsuit as they owe so many people money all over the U.S.

This contact center is so unprofessional. They're rude and give inaccurate information. Not to mention all of a sudden you charged my card .35 cent for calling you to ask about my money and did not inform of the charge. This company is a joke and I wish I can cut all strings with them all together. I've had this card since 2010 and it's done nothing but gone downhill since.

For several years I have fought for my court ordered child support to find a few months ago when smiONE card came into effect that there were payments on the new card. For several years my balance on Eppicard was 76 cents and after going to child support enforcement and the clerk of courts an audit was pulled and since 2013 over 20,000 was deposited on an Eppicard which I never received. I called Eppicard, was told I was issued four cards while I still have the original for years. I was also told I must of spent the money and forgot. I was insulted, hung up on and sent years of transactions with purchases I did not make, large withdrawals some in different states.

I have had my EPPICard for about 15 years and never had an issue. Don't usually get payments very often. They are very sporadic, however I got a payment for $196 2 weeks ago and come to find out that Amazon was trying to fraudulently charged my card for money. The balance on the EPPICard has been zero since August of 2016. Amazon was charging the card and EPPICard was declining the transactions but still charging me a dollar every time making the balance on the EPPICard a dollar negative each time Amazon try to run a transaction. So 2 weeks ago I get $196 payment which turns out to be a $50 payment because they took $143 away from me.

I'm unemployed so the money I'm getting on the card is all I have. I haven't had internet access the whole time so when I was finally able to check the transactions I found out I was charged 0.50 each time I checked my balance. Doesn't seem like much until I realized it added up to over $10. Sucks because I could have bought groceries with that money.

Eppicard was hired by Indiana to manage money for unemployment benefits. They have rigged the entire process to cost the consumer. The customer service line costs money to call, the balance inquiry costs money to access, charges to decline an atm withdrawal, and neglect to repair the software failure that is supposed to notify consumers of the deposit into their account by email or text, doesn't work. Why doesn't the state allow direct deposit? Perhaps there is monetary incentive to use this bad card for the state of Indiana. Maybe they get kickbacks. Hmmm time to check it out with a consumer watchdog... bark bark Eppicard.

On December 3, I stopped at an ATM to check the balance on my child support card and accidentally drove off before getting it back, causing it to be sucked into the machine and later shredded by the machine's company. Worst and best mistake of my life. The worst b/c it took almost two months to replace my card and best b/c when I called to have the card canceled, I found out someone had stolen the number offline and had been making charges on my card since the previous June.

Terrible. My kids' child's support was put on this card without me even knowing. When I found out I tried to activate the card. First there was an issue with my social... They had an entirely different social for my account. So that took about a week and a half of back and forth. Having to fax over my info for them to fix it. Finally it got fixed after a week and a half. So I try to activate the card again and it still says "can't validate my info". Was told it was a bad card. So I paid a 20 dollar fee for them to send me another card express. Try to activate that card and it had the exact same issue even though all the info I put in was correct each time.

First of all, I do not understand the bad reviews of this card. The only thing I dislike about this card is my child support does not post until 5 pm sometimes but, that may be more because of the child support agency and not the card at all. I have lost my card many many times. I immediately called and had it cancelled, and never incurred charges on said card afterwards. How can your card be charged after it is shut off? Makes no sense. Secondly, I have had my card mailed to me both by regular mail and I have paid 10.00 once or twice to have it sent overnight to me. By regular mail, I have never waited more than 5 days tops. If you need your card fast, I suggest you pay for expedited overnight shipping. You lose 10.00 but it is worth it.

This company is very bad. Please do not go thru this for your payments. If someone steals your card they can still use it after you cancel it. I've been getting robbed for a year. Please don't uses them!!!

I've been waiting for my Ohio Eppicard for over 10 business days and still haven't received the card with my Disability Financial Assistance that has been applied to the card from Stark County Job and Family Services!! I was told from ODJFS that from the date of the acceptance letter, that I would receive my Eppicard 7-10 business days from Texas!! I'm becoming very irritated and my anxiety is thru the roof, cause me and my family are depending on my disability money!! After reading the reviews about the Eppicard, I think I'm regretting it totally!! If I don't receive my card soon, I'm contacting my lawyer!!

Went to make a purchase & was told my card was declined, I knew my child support money had just been deposited a day before due to notifications that I received by text from Eppicard. When I left the store I immediately checked my acct. online to find that someone in California & Nevada was using my card info to make purchases. I called customer service to notify them that there were 10 transactions on my account that were not mine and that I have my card with me & the customer service rep. said she can only dispute 2 transactions that have cleared & that the other 8 pending transactions I would have to wait till they clear. Now why would they let that happen instead of stopping them from posting?? That made no sense to me.

First off in the back of the card the eighth unpredictable number only has automated service. You can't get ahold of any human being at all or online. My daughters child support stopped since September for a joke of an amount of $46.00. I have no idea or clue how to even contact this people for this issue?

I transferred money 2 days ago. They told me that they didn't know where the money went. I would have to file a claim and wait 45 to 90 days to get the money back. I then asked to speak to a supervisor who told me it might be returned in 10 business days but if not then to mail back a form (spending more money) with no clue to where my money went. Then when I asked to speak to someone over her because she was confused and telling me conflicting information she then stated she was disconnecting the call!

They recalled the card I have been using for years without notifying me. I went to use my card and it was coming up expired at all stores, even though it did not expire for 1 more year. When I called them they could not help me get to my money until I waited 5-7 business days for my new card, because they had accidentally deactivated my account. I am left with no money to feed myself or my daughter and the customer service representatives just kept telling me there was nothing they could do. Besides having no money and no concern from the people that made the mistake, I received a attitude from all 3 representatives I spoke to. I will do whatever possible not to have to receive my money I am owed from these people.

I go through this EVERY week after the holidays occur. It's a week after New Year's, I get my child support every Monday, but there was a holiday LAST week. So of course, it's late this week, why??? The holidays are over! Why can't this company get its act together! Then you call and they say, "Oh well we didn't receive it." Bull! I see my ex's paystubs! It's taken out! So not only are they a horrible company they lie too!

My Eppicard loaded a couple days ago and today, as I attempted to use it it was declined. I knew that the funds should have been there so I immediately called the card customer service number and was placed on hold for nearly 30 minutes. It was discovered that my card had been fraudulently used Internationally in Manama and Sanabis (wherever those places may be) totaling over $600.00. As a matter of fact the rep told me that the charges were "still pending"! I asked if they could stop the charges from going thru since it was clear that my card (which was issued in Wisconsin) was in my possession and that this was indeed criminal activity going on. She advised me that she would have to cancel my card and issue me a new card that I would have to pay $5 for!

Today I called to dispute 2 transactions, 14, and 98. On hold for 35 mins. Finally spoke with rep Enrique who said he cannot help because Geico insurance has run two unauthorized on my debit cards. I explained to Enrique that Geico has asked me to call them to reversed the charges because Geico was not able to reversed them, that it will be faster for this merchant to initiate the dispute and to not authorized the funds to be taken out of my card. Enrique stated they are only a prepaid card service and that they do not have the ability to the protections that we consumers need in the event of this type of transactions.

I moved to Nevada from Wisconsin and was using the EPPICARD. I decided to have my child support direct deposited into my bank account so I no longer needed the EPPICARD. I put it in the drawer. Two years later my bank account was compromised so I had to close the account and use the EPPICARD again for child support payments temporarily. LO and BEHOLD, this bank had a negative balance in the amount of $26 dollars in recurrent (.75) NSF FEES. Someone outside of my knowledge was trying to withdraw money from the card... while it was in the drawer... for two plus years. Why not send a bank statement? Why no phone call? Had I never needed the card again, when was I to know that someone was attempting to withdraw money racking up .75 cent fees? My losing $26 didn't hurt me but I'm sure if this happened to someone on a tighter budget with kids to feed, this would be unethical.

I have never had a problem with getting my child support payments. Since the Government put this joke of a company in place, this EPPICard Company has literally stolen over one thousand dollars of MY MONEY THAT IS OWED TO ONLY ME. I DO NOT think this is fair. I've never been on cash assistance or aid and I've been jerked around more than anything. I'm struggling everyday. My card was stolen twice. When I asked the second time to replace it, I was charged the fee but the card never came. There have been supposed transactions on my account that I can honestly prove beyond any doubt that I absolutely did not make. This would be a better company if it were honest and not embezzling money that is in no way owed to them. One thousand plus dollars! I WANT TO KNOW HOW THEY CAN BE OK WITH THE FELONIES THEY HAVE COMMITTED.

I've tried activating the card several times and so has the customer service and no one can activate the card and no one knows why. I can't even receive the money that's already on the card. I've since then applied for direct deposit but still need assistance on getting the card activated to get the money off.

I know how y'all feel. I'm going thru the same thing. Sometimes it's deposited on time. Other times there is no deposit at all. And why do they charge us 50 cents to check our balance or to see if the deposit have been posted? And when you do get an agent on the line they say they waiting on a payment to be sent in so they can deposit it on the account. I'm so tired of the run around with them and when they decide to post a payment last month it was on the 2nd and it's about to be the 8th and no deposit. Why are they playing with what belongs to us? They really need to get it together.

I have a Georgia issued Child support card. Funds are never deposited on time. You have to say you lost your card just to speak with customer service. Georgia child support really needs to fix this issues. Oh and the charging .35 just to check my balance is a joke.

In mid-October 2016 I received a letter from the California Dept of Child Support that payments to me would no longer be mailed, but would be placed on a debit card instead. The company managing the debit card was not named. I did not receive a debit card in the mail. But one month later I received a letter dated 11/12/2016 from Eppicard stating that "Per your request the Fraud Services Department recently reopened our investigation of your claim dated 11/12/2016... We have reviewed all of the original documentation along with any new information provided by you." The letter goes on to state that they reviewed their internal records and my card history and have decided that they cannot confirm my claim of fraudulent charges. Which is fascinating because I didn't know I had an account with this company.

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I have been getting steady child support payments since 2014... I did not touch my card or spend the money. In april 2015 my money vanishes and balance is back to nothing... Missing thousands of dollars but no one can tell me why?! I get the run around of call this person or that person or "I'm sorry mam I cannot tell you how we lost the money or where your money is or why it was taken off your card". I ask to speak to managers and get told there is no one above who I am speaking to at that moment. SERIOUSLY THOUSANDS OF DOLLARS MISSING!

Eppicard State of Florida - Trying to get a representative on the phone is a long process. Good luck getting a LIVE PERSON to answer. Then good luck staying on the line. I just called twice, and after getting a live person after a 20 minute wait EACH TIME I was hung up on twice. They are the most rude, unprofessional company I have ever dealt with. There is not a email to contact for support so you are screwed either way. They won't help you on the phone and that is the only way to reach them. I refuse to call back as they will now charge me the fee. Only contact is the number where you will be on endless hold and then get hung up on. THIS COMPANY TRULY SUCKS AND I WISH THE STATE WOULD WAKE UP AND REALIZE THE ** WE ALL GO THROUGH JUST TO GET OUR LEGITIMATE MONEY OWED TO US.

I suggest everyone who has complained on this forum submits a complaint with the Better Business Bureau. Does anyone know anything else that can be done to take action against these scammers? Signing a petition? Anything? This is child support we are talking about. It shouldn't be this difficult! I didn't receive my EppiCard for over 1 year! In fairness, I wasn't getting any child support payments from my child's father at the time so it was out of sight, out of mind for me. Then one day he magically started paying his due and that's when I noticed I never received the card. I tried calling them numerous times but I will tell you it's near impossible to get an actual human being on the phone.