EPPIcard Reviews

If I could give negative stars I would! Their customer service has always really sucked but it has hit an all time low ever since they are no longer going to be in charge of child support payments. I had $148.00 of unauthorized charges. I called in to dispute them. They gave me a partial credit of $129.00. At that point I had withdrew the money (I no longer trusted having money on the card). A few days later they took it back and my account went into the negatives. After days of trying to get someone on the line they said they would look into the situation and escalate the issue. Never heard anything back as the weeks go back. All my payments are being garnished and they actually took $100.00 extra dollars - again, I spend a few days trying to get a hold of a representative.

They answer after 1 hour and then to be told to hold for another hour. Asking for my soc sec number just to put me on hold again. My money was stolen and they don't even answer a call! Very upsetting! Money lost because of them.

I messed up twice trying to transfer money from my child support account to my bank account to pay my rent. I have had 3 agents hang up on me and they are telling me that the funds were successfully transferred which cannot be since I accidentally put my routing number and wiring number instead of my routing number and account number. I have tried for 2 days now to get help and can't.

I see that this not only happened to me but an unimaginable amount of people, their card is not secure and our funds get hacked into very easily. Like any other bank you can file a claim and get your money back. But unlike other banks they take the money back and say your review has been denied. They take all the funds back without any explanation. They don’t answer the phone, and if they do they have 0 answers for you because “the case has been closed.” They say they can send you a copy but guess what, it never shows up! Surprise surprise there is nothing you can do about it. The local county office can’t help you either because the state chose that company regardless our complaints because they don’t care!! This card is not safe and the company is an incompetent fraud company itself.

Updated on 09/20/2021: I detest this company. Someone hacked my EPPICard account and stole my child support check transferring my funds from my card to a Paypal account as well as a Go Fund Me account. I have neither PayPal nor Go Fund me accounts. They told me they'd reimburse me after sending in a 'Questionnaire' they sent me. Instead they stole my money and offered me no refund!!! I've called them 17 times last week, which costs $.25 a call. I was no hold 15 of the times for over 1 hour!!!! Twice I was hung up on/disconnected!!!! BEWARE OF THESE CROOKS!!!! They are FDIC insured yet refuse to refund you what was stolen!!! My guess is an employee steals account info and profits nicely!!!

I received my monthly statement for June, and found numerous fraudulent charges. I immediately cancelled my card and ordered a new one. I reported each charge that was listed on my statement that didn’t belong to me. Nearly all of the fraudulent charges were done from other countries. Some for a penny, multiple charges from Japan, Pakistan, Gibraltar, China, etc. I filled out a service request and submitted it to Way2go. Today I received my new card, downloaded a mobile app for the card, just to find that there were more charges made to the card that was cancelled. This and also realized that there were more charges that were not listed on my statement sent from way2go.

My daughter had an Eppicard in which her child support was placed on that card. For about the last two years I thought my daughter's dad was getting behind on the child support but he had not. I am not good on the computer so my daughter was about to turn 18 years old so she helped me to create an eppicard online account so we could take a look at what was happening with the account and to our surprise a couple of different companies have been fraudulently taking money off of my daughter's child support card.

Be careful this card nickels and dimes you to death!! I called the number trying to reach customer service and it kept prompting me to enter my card number and pin, well each time I did this it charged me 50 cents so it cost me $1.50 to speak to an agent. Also I ordered an expedited card and the agent did not tell me that the $15 expediting charge to get the card wouldn't work on weekends, I was supposed to get the card in two days but instead it took 4 and they still charged me and refuse to refund me this fee!! Eppicard is an immoral company that should be closed. They take money from people that barely get any income and don't lose a wink of sleep doing it!! New Mexico should do better to their people than choosing a crooked bank like Wells Fargo to handle these funds. I'm only giving them one star because the website requires one.

The state of Georgia uses Eppicard as the child support credit care company. I am not able to log in to my account online. I tried to use the online service to obtain my user login, it can't identify me. I tried setting up the card, only for it to tell me I already exist. Then I try to call, and there isn't an option to speak with anyone in customer service. I have activity on my card that I can't check and can't reach anyone to assist. My taxpayer dollars are going to waste on this company.

This is in regards to my NJ Eppicard for child support. I have had 3 seperate incidents of fraud charges each about a year apart from one another. Most of them occurred in southern states while I was at my home in NJ. There were also a few of what looked to be online gaming charges. Each time I've had to go through the whole ordeal of filling out the paperwork and explaining which charges were fraudulent. The last time this happened I asked them why there's no chip on the card. I told them I have like 10 other credit and debit cards and every single one has a chip and I have never had fraudulent charges on any of my other cards. They said there should be a chip and they would send a new one. Well, the new one didn't have a chip either.

I have been having trouble with this card since August of last year. I can't log in into their website. I have called several times and nobody seems to know anything. Money was deposited into the account 4 days ago. Again, I tried to log in to transfer the money and I was not able to. I went to a 7-Eleven to try to withdraw money and it didn't allow me to withdraw any money, I kept on getting this message, "Unable to process this trans at this time." I went to my bank and I couldn't withdraw money either, at my bank ATM I got this other message, "There was a technical problem completing your transaction. Please try again later."

I have fraudulent activity done with my Wi Child Support card. Over $1600 was taken. I didn't receive a self addressed envelope. Had to mail in 18 pages of transactions. One of the companies (Fingerhut) refunded one charge & apparently because of that they stopped their investigation. I called earlier today was told when someone refunds money that most likely stopped the investigation. I said that makes no sense. They transferred to the fraud unit. Sat on hold over 30 mins. Nobody picked up. I was working. My break was over. Now calling back to have someone explain why they stopped the investigation & how to get my money back. I've been on hold over 45 mins yet still waiting with no answer. This is horrible. Any person who has fraudulent activity should have to go through this horrible process to get their money back. NO HELP WHATSOEVER.

Eppicard is a 3rd party vendor hired by the state of PA and other states to administer electronic payments on a Master card to individuals receiving child support and social security benefits. On date December 4th, 2020 it came to my attention after attempting to withdraw funds using my Eppicard that there were insufficient funds. I called Eppicard 800 number to review transactions and it was at this time that I found out that my account was compromised. A total of $1600 was stolen. I contacted EPPICARD to report fraud.

I was charged over 100 dollars by Google help pay with no information on for what product or anything like that. I called and of course no answer just as I read others reviews. I do not appreciate the chaos this is causing our people who work hard to struggle. I did not purchase over 100 dollars on google. I have a password and pin protection. The charges show up on my eppicard bank statement but not on my google account transaction history. I called google to look into this matter now it's playing the waiting game with companies that scam people for money if they did this to a few people imagine who else is out there going through the same thing. LET US GET TOGETHER AND STAND STRONG TO GET OUR MONEY BACK..

My Eppicard child support card was recently involved in fraud charges. I did not initially see it and when I finally did I contacted the fraud dept., they then sent me a form to fill out and to list the charges that were not mine. I did that and they credited my child support account the few hundred dollars that were missing. Well, they recently took it back without any explanation and me having to reach out to them once I noticed my account was in the negative. I was not told I needed to file a police report but am now being suggested that if I do not agree with their findings to file one. Why would I be told that and now have to file one? And if I was the one who committed the fraud why would I now have filed my police report with NJ state police. This card is for my children! And once it is finally credited my children's money this card is gone!!!

My PA Eppicard was just scammed for thousands of dollars. Someone used my card at Giant supermarkets in Camp Hill, PA and Harrisburg PA. I live nowhere near there. After a few large purchases, they even withdrew $500! It happened the day after I received a very large deposit... and I saw this happened to others too. Like someone knew! Inside job!??! I called Eppicard and was told to file a police report and send it back with fraud form. After reading these reviews it looks like my complaint may be denied?!!! How is that possible!??

There is no reason why I should have to wait 5 days for my deposit to post. This company should be shut down. We need to work together to make a huge deal about it because judging from my own experience & the reviews I have read this company is worse than anything I could imagine. It is unrealistically horrible & actually scary that this is being allowed. I say class action lawsuit and company forced to make immediate changes or shut down.

I have been calling nonstop since December to dispute a overdraft in the amount of $117.28. According to Eppicard Walmart issued a refund to me in that amount on December 3, 2020 and took it back on December 20th which overdrew my account for the first time in 7 years since I got the card. When you call you Have to speak to customer service who can do nothing but transfer you to a supervisor and leave you on hold for 2-3 hours literally. When you finally get through they hang up and blame technical issues when you call back. I’ve asked for a manager multiple times as the supervisors don’t know anything and they have yet to put me on the phone with one.

Not only did they fail to file my disputes when I submitted them they have been extremely rude and volatile towards me. I called back to check them and that's when I had to resubmit them and they denied them. These charges were blatantly fraudulent. Ordering pizzas in other states and using Facebook pay to someone I don't know. I've spent hours upon hours on hold and speaking with incompetent employees that all give me different answers. I've escalated these charges 3 or 4 times without any investigator calling me to make a determination.

I have been on hold trying to get a live person to get some answers as to why I can not use my card online, use it in another state, or find an ATM to use it with. This is getting ridiculous. Then they charge for even attempting to use an ATM. Why would a state even use a company like this?

I have the PA Eppi Card for my child support in Philadelphia. I have been calling them for over a month in regards to 2 withdraws that were done on my account with the card that I still have in my wallet. There was a withdraw on 9/5 right after my child support went in for $243.75 and then on 9/18 in Camp Hill, PA right after my child support went in again for $228.00 in Gettysburg, PA. I have never been in either city and again their saying a mac withdraw but I still have the card. They have left me on hold for 1 1/2 hours and then hung up on me, another time for over an hour and they hung up on me again. I am on hold now again for 42:05 and still have spoke to no one in fraud.

I receive child support on a New Jersey Eppicard by MasterCard. It is December 6 2020. I have been calling New Jersey Eppicard by MasterCard since November 3 2020. I have called nearly every day between these two dates with an average hold time of 2+ hrs. Each call required me to speak to a customer service representative. Then a supervisor. And finally someone in the fraud department.

On October 9, my card was declined and I KNEW there was money on the card. I checked my balance and it was $2.32. I looked at the transactions and there were FIVE charges for $100 each to Apple. I do not use an Iphone, I use Android. No one in my home has an Apple ID and my card has not left my possession at any time. I called Apple and they told me that they could actually tell me the Apple ID that made the charges and confirm that it was my card, but because of privacy issues they could not tell me who made the charges, but they would tell Eppicard if I opened an investigation with them. So I did. They sent me paperwork, told me to get a police report and send it all back to them, which I did.

I have been lied to you cursed at hung up on and just got put on hold for about 50 hours by EPPICard and still no resolution. I just keep getting the runaround every single day. On November 2nd a provisional credit of $1,000 got approved and it never got posted to my account though. So when I call talk to them about it all they say is quote, "Well that's weird. It was supposed to who got in your account. I don't know why it hasn't so we're going to escalate this and management will call you back within 48 hours or have it posted to your account sorry for your inconvenience." So that was on November 2nd and every day since and I have not received one phone call or anything credited to my account not to mention.

When attempting to log into my account to check my balance I learned my account was frozen and I couldn't access my account. I called there so called customer service department only to find myself on hold waiting to speak with a live person for four hours twenty six minutes, absolutely ridiculous. Then was told I have to email two forms of ID and wait 24-48 hours for a response from the fraudulent office. How are these idiots allowed to hold our money and tell us we have to wait?? My advice take your money from these people they are crooks. Open an online account ( prepaid) and have your funds direct deposit, anything is better then Eppicard. I cannot believe they are allowed to do this to people. Incompetent crooks.

If fraud happened on your child support card the EPPICARD SERVICES will not conduct a very good investigation. Someone stole over 1,000 from my account while the card was with me. I'm baffled to yall have video of who used the card. When I called to cancel my phone as I was talking to the person they told me my card was trying to be used that very moment so I can't you guys tell this is fraud?!. My best advice is get everything deposited in your checking account. Eppicard isn't safe.

As with every review I have read, it seem to be a common problem with our cards being hacked. When I was finally able to log into the site I noticed money missing. Called and spent hours on hold. I still have no card and it has been a month!

Using Eppicard services was the worst decision California child support ever made! I am elated that their contract has been voided and rightfully so. I received a refund for a purchase made with the card (my first mistake was using this card to make purchases), I was told by Tiffany ID #: ** that they would need to issue my refund by check. Okay, sure no problem! She then proceeded to tell me that it would take 60 days to receive a check since the company was having “disputes with a lot of customers.” I am not sure how that is my problem or should affect my refund, this is not a dispute over money, this is a simple refund of a previous purchase.

I am unable to access my money. Transactions are constantly declined when Several thousand $$$ in the account. Since last week, customer service indicates that there is an issue with the cards getting declined because of a “system” issue. The call center rep cannot give any useful info regarding a resolution. And there isn’t a way to transfer funds to another bank account. I need my money NOW! Is Comerica cash poor and intentionally holding our funds? This is outrageous. That is my money and I want access to it immediately.

As far as I am concerned, this banking system employed by government agencies is committing theft by deception. My child support payments are being deposited directly to this account and I am unable to access them due to a bogus "fraud" lock and there is no live customer service, email, or point of contact available to rectify this. They are simply stealing people's money through deceptive practices. I have contacted the Pennsylvania Attorney General. This is beyond outrageous!