EPPIcard Reviews

I received an email back on September 24, 2020 stating that I had changed my pin number and call the number on the back of my child support card if I didn't change it. I checked my email around 8am but the email was from 4am. I couldn't have changed my pin number. I was sleep and had the card in my purse and I've never been to Homestead Florida. I've tried contacting the Eppicard numerous time and have stayed on hold as long a hour and forty five minutes. I was able to get through after repeatedly calling for days. My old card was canceled and new one was supposed to be issued.

Someone used my funds fraudulently, on hold 4 hrs at a time, given the runaround & wrong info on how to have them replaced! Card was used at ATM in Fl., I live in TN & my card is in my possession. FRAUD SCAM SCAM SCAM. HOW CAN GOVERNMENT DO BUSINESS WITH A COMPANY LIKE THIS???

I received my child support on this card today, as I have for 17 years. When I called, they say they have an important message regarding my account. I have been on hold for 4 hours now with no one answering. My child support was also $40 less. I pay rent with this card, and now I can't! I'm beyond words. I have no idea what to do...What a scam!

After countless calls and literally hours waiting for a representative I finally got a response in handling my situation. I had charges taken off card 403.00 and 13.00 from M&T bank in Gettysburg Pa. I never been to Gettysburg and at the time the transactions happened I was at work; which could have been proven. Why they never contacted but denied my claim. Not only did I get ripped off by some hackers, but got charged for making calls to Eppicard about my dispute. This card is the worst because I know if they truly investigated cameras from the banks out there in Gettysburg would shown I was not the one taking money out of the account and my timesheet would proven where I was at the time. I want my money back!

I have the Eppicard and their website was down as far as I know from August to somewhere in September. When I was finally able to log into my account, there was money stolen out of my account. I had a zero balance. The process for trying to get your money back is terrible. First, you go through a lower level of customer service who has to triage what happened, then CS puts you on hold and tells you they are transferring you to the Level 2 Team, and there you sit on the phone waiting for someone pick up. I had to call back three times because I was either transferred to a number that no longer works, the CS did not know how to transfer me, and the third I was left on hold. So, I decided to file a formal complaint with the Consumer Financial Protection Bureau because you can.

After my account was hacked all you get from Eppicard is the run around. On hold for an hour. They never mailed out the papers they want filled out. The website and phone service are as poor as the workers. You can't access half the site and the fax number they gave me will not respond when you fax. Worst company ever!!!

I had let my Georgia EPPICard expire and didn't order a replacement card until Sept 4 of 2020, and I also paid 15 extra dollars to have it expedited and have had to call customer service and reorder it twice and still no card. I guess when I do finally get it there won't be any money left on it due to all the charges and fees. This should be illegal to even charge all these fees especially when it's child support .The government is going to make sure they get a portion of everything and anything even if it means the American people get nothing.

I’ve been trying to log into my eppicard that my child’s child support comes on each month. I haven’t been able to log into my account for 3 weeks. Eppicard took money from card. Won’t answer?? JAILEM.

I swear these people have an inside job on stealing people’s money, over $600 stolen from me and because it’s a city close to me where the ATMs happened they actually implied it must be someone I know. Now you can’t even log in or get ahold of someone to get a status after I filed a police report and still no money plus they had the nerve to charge me $5 for a new card. How is this company not being investigated?

I'm rarely one to complain but to have so many people in so many states complaining about accessibility says a lot. The website is absolutely inaccessible for the last 5 days at least and next to impossible to get anyone on the phone. Can you at least let us know what the problem is, when we can expect it to be rectified or at least answer the phones and let us know that way? The website is the main way all of us check on our accounts since we get charged for everything by phone. Please let us know what's going on, thank you.

Been trying to login in since the first of September it is now the 9/6/20 and I still can’t login. Can’t get no one on the phone at all! I have money on my card with no access to it. At the bottom of the page it’s stated that my card status is fraud-suspended/closed, cannot login. Rent and electric is now past due!

I have spent over 9 hours on hold trying to talk to someone about my Illinois Child support card. I have child support money on my card that I cannot get to because my card expired and they never sent me a new card. I can't use card, get my money, or even transfer it to my checking because the card is expired. This is UNCALLED FOR!! I rely on that child support to help raise my daughter!

Eppicard does not allow you to access your own money. It should be illegal to do what they do and with all these horrible ratings, you'd think someone would do something about this. My money is in the account but I can't get it because eppicard holds it hostage. They don't allow you to get your own money! This should be illegal!

I had $325.22 taken off of my unemployment card. Over a 2 day period I spent over 6 hours on hold just to get hung up on. On the third day after being on hold I finally got the dispute filed and was told if I faxed the paperwork in it would expedite the process. I spent $5 to fax the paperwork to find out it makes no difference how fast it get looked at. I called a few days later to check on things and was told in 5 business days from when they received the paperwork I would get a credit for the funds. After 5 business days I called when I did not receive them. I was on hold for 3 hours then they say it's 10 business days. I have also been charged 25 cents every time I call. This company is stealing people's money.

My money is being stolen out of my account and I can not get a representative on the phone to do anything for me. This money is meant for my children. I've been on hold for hours. Please tell me why they even have a website if you can't do anything on it?

On the 5th I attempt to login into my Georgia Eppicard account, and it would not go through. I thought it was some type of glitch in the system. I then tried to login today which is August the 6th, and I was not able to get into my account. As I scrolled to the bottom of the site page it says in red letters that "Your Card Status is Fraud-suspended, cannot login." I have not received a call or email stating there was an issue with my debit card. What is going on? Shouldn't I be notified if something is going on with account?

I have been receiving my children's child support funds without a hitch during the entire Covid 19 pandemic however as of last week I have not received a single phone call notification of deposits. I tried checking online. Was denied access that way, called the phone number on the back on the card and so far have spent over an hour and a half on hold with no live person yet just their hold music. The funds were deposited but they insist there's an important message regarding my case which they would never have because they don't handle my case. They simply process the funds to the card. Refusing to answer customer calls and speak to them during any time but especially this time should be a crime. I will be reporting EPpicard to GA and anyone else I can for taking the funds and NOT making them accessible to the party they are supposed to be accessed by!

I WISH I COULD GIVE NEGATIVE 100 STARS! I did not receive my card, paid $25 for an expedited replacement (2 - 3 day delivery via UPS and tracking number would be emailed). Day 2 and the tracking number still not been emailed to me. The only time to reach a live (rude with lack of knowledge) person is in the middle of the night. And they say THEY DON'T KNOW the TRACKING NUMBER. Have been on hold a total THREE HOURS so far today waiting for someone to pick up the call, which never happened.

Spent 4.5 hours on hold between yesterday and today. Still haven't spoken to anyone. Yesterday when someone finally answered, she hung up on me. I have fraudulent charges on my card, needed to have replaced. I just need a tracking number for my replacement card and no one at all answers. What a scam.

I am searching for the best method to avoid incurring ATM fees. Child Support Services changed over to a new provider to distribute child support funds to its clientele. Now we are using this new international provider Way2Go which is connected to Mastercard. They utilize this new international and bank anywhere concept that appears to create access to its clients' child support payments globally. However, we are forced to hunt down an ATM that will NOT charge us a $3.00 fee for withdrawing funds that goes to support for children. Yes, we can withdraw funds at the grocery store but are limited to a maximum cash amount per day dependent upon a store purchase. We must pay attention to make sure we are not charged fees and it does not seem there any ATMs that do not charge fees.

Horrible customer service! I’ve been on hold going on two hours just to change my address. This is absolutely ridiculous! The Way2go card company is bs and at this point I think they’re deliberately doing this. Child support should’ve never switched to this company!

Had balance on my card in 2019 and they failed to issue a new card. It took me from August 2019 to June 2020 to get to a live person. Waited 5 weeks for them to issue a card. Activated it but have been rejected. My calls to Cust. Serv. logged as balance checks?!?! Charged for same and inactivity fees. When finally got through after more than 10 hours holding (and battery dying) was hung up. Will be next going to the States AG since this is child support and their 'service' is state sanctioned theft.

I've tried calling all week and no one is answering the phone. I just wanted to change my address because the website isn't allowing me to do it! Each time I call I've waited on the phone a bit longer and still no luck! I'm going for an hour wait today!!!

Money is being taken from my account without my knowledge and I have proof. I am writing this because I need help. I been on the phone for 30 minutes now to try and get ahold of someone regarding this matter. Maybe I should get a lawyer instead and shut these frauds down. Consumer Affairs get paid to accredit businesses like Eppicard (stay woke).

I have done everything in every possible way to receive my $970 back of fraud charges that were made on PlayStation. Now I call after being on hold 2hrs for her to say my claim was closed and I won’t receive a refund. I was livid. Normal when you see these charges coming thru an account you put fraud alert and stop the card but no. They never did such and for them to say the claim is closed and that money is forfeited is beyond me, I will never use EPPICard Indiana ever again. Worse customer service ever.

This company is outrageous!!! I have not been able to get a live person after calling EVERY DAY for almost 2 weeks. My card expired and I do not have access to my funds. The recording just says, "No, live agents are available. Call back." and then it hangs up! The website does not allow you to update any information or contact them in any way. This should be criminal! People have families to take care of and this company pretty much locks up your funds without accountability. They should be shut down!

A bunch of crooks. I haven’t collected a single dime from child support since 2014. $1100+ Had accumulated over the past 6/7 years. So I got my card today and there’s only $67 in the account. I called and they said I need to track down the funds and see where they went. Ughhhhh.

I have not received my card. I can't get a human on the phone. I can not complete any of the prompts because I do not have a card. When I enter my ss and birthdate it then ask for a pin, which I do not have because I have not received my card. The agency is absolutely no help telling me I'm not doing it right. This is ridiculous and beyond upset.

I've only had bad interactions with this company. I had little choice in options for receiving my child support payments. I first got my card in 2017, after waiting months for it to arrive, I called and called, about the card never reaching me. Eventually, I got to talk to a live human, after being disconnected and lied to about how the card not reaching me was my fault. First person I talked to said the address was incorrect. It was, but not my fault, because I carefully told her my address information and had her read it back to me at least 3 times. Confirmed it and waited at least a month.

I was trying to reset my password online as well as on the phone. I haven't had to use this website in years so after trying to get back in realized I forgot my username. The website doesn't give any options to reset the password or get a username. I input my information and it said the wrong card. This has to be one of the worst websites and phone customer service I have ever had. And I STILL don't have my username or password.

My card was recently stolen and all of my money was withdrawn from my account. I filed a dispute and it was denied without a reasonable explanation. I gave all the information necessary (police report, transactions) they still denied me my money back. Now I’m left with nothing and no help.

I have had Eppicard for 10 years for child support. I had over $600 stolen. I have been on the phone 3 hours and have yet to speak to a representative. I went out of the country and called to inform them in February. They shut my card down. I had no access to that money my entire trip!!! Now fast forward several months... I had 24 unauthorized transactions from May 3 - today... no way to report the fraud.

I've been dealing with them for years due to child support. Found out recently that my card information has been stolen and apparently I've been shopping all over the place. I can't get in touch with anyone to dispute the charges and there is no way to do it online like one would with someplace like PayPal. I wish I had a different option for receiving my child support.

Wayyy too long wait time to speak with a Rep, we know you're home. All I needed was an updated card, that I should haves received 4 months ago. We pay you a fee for holding this money, some of us don’t even need you to hold the money. Scratch out the middle man. I can use my direct deposit, right? This is ridiculous. Stop holding us hostage. Answer the phone, and or open up the websites, so we can tell the robot what we need. #solutions

I am not surprised that Mississippi has chose this company to do business with since it is in line with the rest of the crooks. As long as they get their cut, they don't care. My card expired over a year ago and no one bothered to send a replacement card. When I received a random payment, I had to call this company for a replacement. It has taken 11 phone calls and now, I am actively waiting for a live person to pick up... I'll check back later to let y'all know if anything came of this or if my babies grew up and gave me grandchildren... whichever comes first.

I have been forced to use this service/card for over 7 years for child support services. Now, I am having to deal with them for unemployment due to Covid-19. I received an email on April 14th that a "replacement" card was mailed out. It is now the 27th and there is no card. I have called repeatedly to the # listed for unemployment services, when you call, there is a message specifically saying it's for unemployment. I go through the million prompts only to be sent to information about my child support card.

I’ve been trying to reach someone in customer service for about 2 1/2 weeks. No one is answering the phone. I’ve been waiting for hours. I have transferred. I’ve tried to call different dhs customer services to get in touch with them. They are not answering which I understand we are going to this COVID-19 stuff but my card has been stolen. I need to report it stolen. I need to handle business with my money and I’m sure I’m not the only one so does anyone know of any customer service numbers that are actually working like everyone else is doing during this crisis?? Please help me -Autism Mom.

I got an email confirmation on April 2nd that my card is on the way.... STILL have not received it. I tried to log in to put the money in my bank account so I don't have to worry about not being able to pay my bills (1 is due next week, btw) and guess what???? It's asking for my security question.... I put it in, and I get an error message telling me the answer is wrong.... I go in and change the question, try again. SAME thing. I log out, log back in and try again.... Same thing. Try to do the other way I saw, and I need the ccv on the back of the card... That I still don't have... I want to cry right now. I got called yesterday to return to Work possibly Tuesday, but that wont help me with what's due next week. This is so frustrating. I understand the system's overwhelmed, but so are we. We already have enough to stress about, not being able to access the money we need to pay bills and buy groceries shouldn't be one of them.

This company has done nothing but piss me off. They are the worst customer service specialists. I have had money taken out for things every single month. Then I call them to dispute the transaction and they say, "Oh it will take 90 days to credit back in your account". Which is a lie. Whenever I was refunded money back to my cards I always got it back within 3 days. So I tell them, "Ok well I want these charges to not go through. Can you please make sure this company cannot withdraw from this account". They say they can't do it. Bull.

I have to receive unemployment due to COVID 19. I first applied 16 days ago. I have still not received a card. 5 days ago I paid $15 to receive a card by 2 day mail. I sat on hold 2 hours today to get the tracking info. I was given a number that was not a valid number on UPS. When I told the lady it was an invalid number she told me I didn't understand 2 day shipping and it would not ship out from them for two days which was tomorrow which was actually 6 days after the request for 2 days shipping. Meaning that I paid for 2 day shipping and will possibly get the card in 8 days.