EPPIcard Reviews

This past weekend I received a message from Eppicard that they canceled my card and issued a new one. They said I could expect the new one in 7-10 business days. I was confused so I called them. First they didn't want to give me a lot of info so I called back. They told me that their database had been compromised so they cancelled many cards and reissued them. I told them that I understand that but being this was their fault I shouldn't have to wait 7-10 days especially with this being the holidays. They said that there was nothing else they could do and that I would just have to wait the 7-10 days. I am changing my direct deposit ASAP as this company is not safe or reliable.

I was buying groceries today and my card was declined even though I know I had funds on the card. I call the customer service line to find out they have automatically canceled my card and I should expect a new one in 5-7 business days. I wait on hold for forty minutes to find out why it was canceled. Turns out Eppicard canceled my card because I purchased from walmart.com which is located in in Arkansas and I live in California. So I asked the representative if that means I can't purchase online and she replied I can but their system might consider it fraud. So because I need groceries sooner than 5-7 business days and to be able to buy Christmas presents I have to pay a $20 fee to get a new card rushed to me. Eppicard has the power to hold your $ hostage by canceling the card at their whim, with no notification. If you get disconnected during your extensive hold time and have to call back you not only have to start all over with the automated system but also have to pay a fee. Eppicard has found a way to scam innocent people out of money that is meant to support children. I am looking into getting direct deposit asap!

I went to a Chase Bank to withdraw money from the ATM; however it wanted to charge me a fee of $3.00, so instead I requested my balance. I received my balance, which stated $60.21, I proceeded into the bank and went to make a teller withdrawal so that I would not be charged, but the card declined twice only to make me go back to the ATM and withdraw funds. I called Eppicard customer service to tell them about the incident and asked for my refund and I was told that they needed to submit some type of ticket to see if the refund would be approved. I spoke to a Carlos ** and he stated that he has no authority even though he is a supervisor within the company and there is no one higher than him that I could possibly talk to about the situation. Even though the supervisor can see the mistake on their end, they still refuse to refund immediately, and make some excuse about the refund but when they want to take your money they do without reservation. I think this company should be charged in a class action suit. Does anyone know who owns this company?

This is the second time I've had money charged to my card at $38.95 each time and it has been at beginning of the month. I have a ** child to feed as does so many others in my situation. I've tried to go online to check and see what's going on and it's asking for my user name but there's nowhere to make a profile online or on the phone!!! Not happy with this crap!!!! It's a good thing I found a job so I can cut this piece of ** card into little bits!!!!!

If you just wait, it will eventually stop asking you to enter your card number and will forward you to a customer service rep.

When I received the Eppicard, I called the activation number and the system says it can't validate my information. I tried 10 times with all of the correct information. Now Virginia is putting my Child Support Payments on a card I can't use, with a company I can't talk to a real person. Thanks Virginia and Eppicard! Took long enough to start getting paid, now your FAILED new system is just holding the funds.

I requested a card almost a full month ago. The automated service said it would come to me within 10-14 days. Still no card! I have tried to contact them to report a lost card, but it keeps asking for my pin. I don't have a pin b/c I don't even have the card! It asked me for my identification number and I didn't have one so it told me they would mail the number to my address, but it never came! There is no option on the phone service to be forwarded to a real person. There is no email to contact. There seems to be no one to answer my questions!!

My wife is missing $350 from the account. It is not on statement or online. She had to call the service line (for a fee) then they say PayPal charged $350. PayPal doesn't have a record of it? WTH.

I only recently received my card due to 10 months of no support received, but I am getting weekly payments again. I have used it POS 6 times and one ATM transaction with no problems, but I have added the new number to my PayPal account and have tried to pay online for items. Keeps denying me although I have way more on account than trying to spend. Also, I tried to add my phone number for low balance and deposit notification and it says it is a bad phone number. Very irritating because of all the hassle being without a card for so long has caused. Trying to get my finances back in order, but still cannot.

Supposedly if you only enter the first ten digits of your Eppicard debit card it will automatically direct you to a live representative. Be warned that they will charge you a fee depending on what state you live in every time you call. In GA its 35 cents.

Tried to use my Eppicard at the grocery store today, kept getting denied although I know I have funds on it. Finally was able to speak to a representative to be told they are updating their system and no one's Eppicard will work until it is finished. Told to call back in an hour and see if they are done. Pissed because most businesses will update their systems overnight so as not to inconvenience their clients. Not Eppicard apparently. This sucks.

My card won't work. We still have a large balance on it. I can't get anyone on the phone as there is no option to speak to a representative, and the website is down. Very frustrated. Is this a common problem?

Can't get a live person. Called to report card stolen in April 2013. How do I get the money put back on to my account? Why no live operators. Why the .50 charge to check amount on card? Why no paper or text message when card is used? My son is 30 years old. What is the problem with the Virginia Child Support System? What # can I call to get a real live person!!! Mad as hell with all this **. I think they could do a much better job in Virginia to get my child support. It took them more than 25 years to make, John Steven ** the dead beat to start making payments. Sad after 21 trips to court and no payments. What is wrong with Virginia's system? It is in a sad state. Thank God I don't owe the IRS - they would make sure they got all their money at once. Not Virginia's Child Support System, they only care about not making the dead beats pay!!!! Fed up in Virginia.

It took over 24 hours before I was finally emailed a new password to use. Be sure to check your spam folder or trash folder or you might miss the response. I wasn't happy with how long it took for me to access my child support balance and that's pretty important information when you need to know what's available to spend at the grocery store.

I called because other than a food store and Target, I can't seem to have access to my money. When I call, they say it is a problem with the merchant. Right, two other merchants have a problem, two don't and it’s someone else's fault. That doesn't even fit common sense. I ask for help and their idea was to repeat there is nothing wrong with the card. It's like if you don't ask the right question, you don't get an answer. I asked how I could get access to my money and “there is nothing wrong with your card” was the only answer. And if I got frustrated, they wouldn't speak to me because "my language or tone is against their policy".

You think this was a good ideal - it's not. I get unemployment. Florida wasn't happy with Eppicard. I closed my account, found out I can't use my other prepaid card because it's not a real bank so am forced to use this crappy service. First of all, damn Eppicard is prepaid and it's government run. Found out that Wells Fargo has nothing to do with Eppicard. So now when I apply again, I'll be forced to use this and I shouldn't have to be forced to use their service.

I was sent a text by Eppicard stating that my account balance was less than zero, with a phone # to call. Upon calling, they asked for my account # and Social Security #. I then hung up and called my bank. They assured me that was incorrect. They were phishing for my information. They are fraudulent.

The collection and transfer of my children's support payments is obviously being held for whatever reasons deemed necessary by the Company who collects tax payers and individuals money through many methods... I see nothing more than another credit card company just monopolizing upon an unfortunate... but real truth that due the unwillingness of too many noncustodial parents to directly pay child support to the custodial parent an opportunity to charge and retain millions of dollars annually is being exploited. This is not the first time I have been directly affected by the ridiculous practices of companies to mishandle money they have absolutely no investment in. Child support is not now... or has ever been a business... the companies retained by many states to handle the transfer of child support or only looking for ways to profit.

I have had the worst time getting a refund. Back in 2010, I bought something through the mail, didn't like it, returned it and have yet to get my money back. I have called them so many many times. I just found out that the case was denied in 2011 because I didn't have enough proof. But yet I never received a letter stating that, which they say they sent me. So I'm like, "Well I talked to somebody a year ago that told me they've received my delivery confirmation on Aug 23, 2012." Anyway now I have to reopen the case if I want my $160 back. I just can't believe they've drag this out this long and now are telling me it was denied 2 years ago???

I have been on the phone with Eppicard for 2 hours today & 5 times this week. Supposedly, direct deposit to my BankFIRST account is an option but no one knows the specifics of setting it up. I was told first I have to get their card & then call back (which is $0.50 every time you call). Originally I called on Monday to ask about it & while I was telling the guy that if I couldn't get direct deposit then I needed the card overnights & I would pay the $14 fee. He had already taken it upon himself to order a card regular mail which he then had to cancel. I verified twice that I was not being charged for anything & that when I was ready to order the card after the state put my funds on it to be expedited, that I would not have any charges except the $14 because we are to receive a free card once per year. Of course he said not at all... The replacement card would be free.

Please be accurate and fair... Okay? I received my child support card in the mail 2 years ago and I read all of the "rules".

I've had nothing but problems with NJ Eppicard. I wait forever to receive my child support, which as we all know is not play money for us. This money is needed to keep a roof over my child's head, food in his stomach & clothes on his back. I have to reset my password every time I log into their website. I'm so frustrated that there has been no Government interference in the unethical business practices of this company, that I'm willing to forgive my ex's arrears & handle the child support amongst ourselves just to avoid this nonsense & get my son's money every week as I am supposed to. I don't know where to begin to get help resolving this company’s negligence so I feel this is my only option. I can't tell you how many times I've been late with a rent payment & had to pay late fees because my money is not available when the NJ Child Support website says that it's been disbursed.

EPPICard is a ridiculous card! I have sufficient funds on my card and when I try to make a transaction it tells me my card is declined!!??!! RIDICULOUS! Then when I attempt to contact their customer service, well guess what, it's only an automated system!? There are NO live employees that can assist with my issue! Very very frustrating. California needs to switch back to mailing checks or using a card service that people will be able to speak with a live person! Thank you.

I have been trying to check on the status of my card. I've called but the info. provided over the automated system is awful. Is anyone else not able to get onto the Eppicard website?

Been having the same problem... can't get a person to talk to. Need to get proof of child support for 2012 for daughter's college... They say should be able to print out a deposit only paper for 2012 showing this but I can't find it anywhere nor can I get someone to help me.

I received a text at midnight telling me a deposit has been made. I went to the store to make a withdrawal and it declined. I tried again, same thing. I went home, waited an hour and then called to check my balance. It said I was $1.39 overdrawn. Three hours later I called and I was $2.89 overdrawn. I was told there was no charge for balance inquiries.

The day the State of Alabama Child Support Services switched over from paper checks to this EPPICard was a mistake. There is no such thing as customer service with this company. Everything is automated and when you select the correct entry following their voice prompts, you get disconnected. There are no live people to talk to. I had problems setting up an account online and now a year later, I still cannot change my disconnected phone number online to my current phone number.

I've had my cars declined multiple times WITH sufficient funds. After I finally found out the magic way to get a live person, they informed me they were having issues statewide. My payment is pretty late now, by no fault of my ex or his employer. Eppic customer service = rude and they knew nothing. Told me to go to a bank that supports MasterCard to withdraw my funds for free. I tried that and the bank had no idea what I was talking about. I could take an advance ...WITH A FEE. We rely on this for bills, food, etc. This is so ridiculous... I want the other service back.

I can not make an online account! They make it so hard so you can't see all the hidden fees they take from you... We need to step up and make the government give us a card that works and treats us like tax payers.

Indiana eppicard website is horrible. The website often comes up with an error when trying to log in. If you can log in all you can really do is see your balances and activity. You can't change your preferences like your email or phone number. You can't transfer funds from the website. You have to call in and go through this process of menus to finally get a transfer done. The website needs to be updated so it's actually something that can be used without having to call in for everything.

Today, 6/13/13, I called Eppicard with regards to a deposit of $402 that posted to my account yesterday and when I went to the bank to withdraw the money, I was shocked to find it gone. After going to my bank, Wells Fargo, to see if it was directly deposited into my account, they had no knowledge. So, I came home, called Eppicard and after about 2.5 hours of the worst customer service, 3 hang ups, holding for over 47 minutes, I was told it would take up to 3-5 days for money to hit my account. When I mentioned that there is NOTHING on the website that says that, I got hung up on again...

This is the WORST PREPAID CARD ever. This card is supposed to help their customers avoid fees and have easier access to their money, not rip their customers off. This is a Public Assistance State prepaid card. There should not be any fees attached, not even ATM fees. The State can be reimbursed all these fees imposed by Wells Fargo and Wachovia Bank, from the Federal Government at the end of the Quarter or Fiscal Year.

I had an interesting experience that led to my current employment ending on good terms, but required that I find work again. I am highly employable so I am not too worried about that and certainly don't consider myself a deadbeat but I did file for and do now receive reemployment benefits with the state of Florida. After claiming my first week of benefits, I saw this option to receive the benefits on a prepaid debit Visa and saw some tag lines also about how the deposit would hit one day earlier than direct deposit as well. I also noted somewhat uneasily that this was the default payment option to receive benefits by the State of Florida's Department of Economic Opportunity. You actually had to go to a link and specifically request direct deposit in lieu of this debit card Visa program.

After reading the comments about the Eppicard, my hopes for getting it today are going down to nothing. They make it sound so fast and easy and if I had spent more time reading about what had happened to all these people, I would have just stayed with a paper check. Eppicard is supposed to be faster but nobody says how long it could take just to get the card. I'm desperate and I can't wait even another day until my card gets here much less 7-10 days.

Here is how I finally reached someone... Do not press any button on your phone. Wait until it repeats itself about 4 times and says call back later or wait for a customer service representative. After several minutes, someone finally answered. I called the number on the back of the card, FYI.

Is there anything good about this card? No! It sucks - totally (swearword) sucks! If you have anxiety, calling them is suicide! It's impossible to talk to a live person. Automated roadblocks ask you to enter all your information and then ask you to choose from yet another selection of numbers! They voice route call endlessly until you give up or it just disconnects you saying, "Goodbye; call back later." My last calls took 34 and 43 minutes each without one chance to speak to someone. Many more complaints but I can't waste more time on this crap card.

When we were switched over to Eppicard for child support, I thought it wouldn't be a big deal. I was wrong. The card took two months to get to me. I had received two payments on it, but the money was useless and we went without things that we needed. The card is declined a lot, especially online and I can never be sure that I can use it when I really need it. Can I use it on Amazon.com to get my daughter new shoes or diapers? No. Can I use it a PizzaHut.com? Yep, no problems. Could I use it at a random convenience store if I were stranded and alone? Who knows. So I have no idea what's going on with it, where it works and where it doesn't, and it's really problematic.

I would like to first say good luck to anyone who has to do business with Eppicard or whatever they are known by in other states. I can honestly say it's been my absolute worst experience dealing with customer service ever! You would think that a company that is in charge of handling money for child support payments that's meant to be distributed to children or to parents for their children would at least be, oh I don't know, reputable. The only reputation this company has is for being liars and thieves! They have multiple call centers in multiple cities and guess what? You never know who you're going to get! Believe me when I say you will get a new customer service rep each time you call and conveniently each one has no clue as to what the last one may have said or done regardless of the fact they supposedly document your call. Ha!

Why Nevada unemployment now uses Eppicard to disburse benefits is beyond comprehension. Original card was never issued after waiting three weeks. I tried to call the number but the menu options purposely don't offer an opportunity to speak with a live human being. It is deceitful to the public and they know it. After listening to the menu forever and not pushing any buttons for five minutes, I was finally transferred to someone. When asked where my card was, they informed me they tried to mail it but it was returned (lie #1). I confirmed my address on file was correct. They said they would reissue a new card but I had to pay a reissue fee (ripoff #1) and it would take 5-10 days. I explained I couldn't wait that long.

Back in Dec. 2012, I ended up having to have a card expedited to me due to the customer service representative canceling my card. I was told the card would be here in two days. The card came three days later. I called the service line and was told my money would be refunded due to the lack of communication. Upon looking at my card, I had realized not only had they taken the said price mentioned, they took an additional service fee. I have been calling and asking about money being returned and every rep I have spoken to has stated they would put in the proper paperwork. Well, after numerous calls, I have learned to realize they haven't done anything or then say they are. It's now April and I still can't get the said money returned to my card. I have spoken to numerous supervisors who seemed not to care either way.

After several attempts of trying to get my address changed, I finally had to go through the Texas Child Support Office. My expiration is date is nearing and guess what, I no card yet. They did this the last time my card was up for renewal and I had to pay the $15 overnight charge. I'm beginning to wonder if this is a practice they follow on a regular basis to line their pockets. Texas, we deserve better.

Wisconsin Child Support switched over to the EPPICard in February and it was one of the worst moves they could have made! This card is absolutely horrible, tried to add money to my kids' online school lunch accounts - declined! I tried to pay the monthly payment for my son's braces online - declined! I tried transferring money into my main checking account - declined! The only way I can access my child support is by going to an ATM and withdrawing the money and then incurring a fee! And there is a max limit that can be withdrawn per day, so I can't even access all of my child support at one time! And not to mention how stupid I feel when the card gets declined and there is more than enough money in the account!

I called over a month ago to change my address that is associated to my EPPIcard. I had to call 3 different numbers to actually get a person that could do this procedure. For the record, this should be something that can be taken care of online. My EPPIcard is about to expire at the end of the month, and I have not received a replacement, nor has the address on my account been updated. I have called all the numbers that I called the first time, but now there is no option to talk to a representative at all. Again, this issue cannot be resolved online. The websites that the telephone lines suggest to visit do not provide any more information than the automated service on the telephone. It is one giant circle.

This company is a highway robbery. They charge $1.45 in fees in addition to $3.00 at the ATM machine when you draw your money. I could not find a disclosure on their website regarding that. Please stay away and if you cannot, then draw the maximum allowed or take all of you money at once. It’s best not to use them.

Why Wisconsin changed over to this piece of crap card I will never understand. It’s meant to be used on the children, but I have to either pull money out of my bank’s ATM or through a teller for it to work. I tried to buy my daughter’s clothes online through old Navy. Declined. I tried to add lunch money to her account at school. Declined. Seriously? I'm trying to feed my kid with child support meant for her, and the child support card doesn't work; but it worked when she wanted to get cheeseburger from McDonald's?! So McDonald's, yes; and school lunch, no? It makes so much sense Wisconsin EPPICard!

I’ve been on hold with the fraud department for 2 hours and 15 min and I’m still sitting here waiting. Are you kidding me? Why are they doing this to people? Why can’t child support go to our bank’s direct deposit? I hate this system.

My Eppicard expired and I never received a new one. When I called, they said they would send me a new one within 5 to 10 business days. By the third week, I still didn't get my card. I called again. They were no help saying I would have to pay $15 for a next day delivery or they would send out a third one. I asked to speak with a supervisor and they had me on hold for an hour. This happened twice. That was two hours of hold time and nothing has been accomplished. They could have at least waived the fee. I don't know if they even send the card off.

I tried to activate my son's phone with Cricket via telephone. The company took $51.00 and never activated the phone. I spoke with a Cricket supervisor (in another country) and was told to contact the bank and they would refund my money. Thinking it would be easy because I had no product from the company, Cricket had nothing to show for taking my money. I contacted PA's Eppicard customer service. I was told I had to complete a form and they would investigate. I completed the form and explained in detail. I received a letter saying the investigation was closed and I would not be getting my money. I contacted them. The representative mistakenly revealed they received my forms the day before they sent the letter out.

I receive child support on my Eppicard. I took $640 out of an ATM owned by Bank of Oklahoma on January 5, 2013. The money was never dispensed from the machine. The cashier proceeded to tell me that the machine was having problems all day. I then asked him, "How do I get my money back?" He stated that it was between me and my bank. It was my Eppicard. I called them and after about 45 minutes, finally I got an operator. They informed me they would send out forms for me to fill out to dispute the charges and would give me a provisional credit. I was informed it would take about 45 days. I never heard from anyone so I assumed all was fine.

I have an Eppicard issued through IN state. On Jan. 28, 2013, my bank went to transfer $300 from my card and put it into my account. When the machine printed a transaction receipt stating "host not found," we thought it just didn't go through and the machine at the bank was down. I went to another branch of my bank and tried to have the money transferred there but found out the $300 was pulled from the first try. The bank says there is nothing they can do because there isn't an actual transaction number for them to cancel, so they contacted Eppicard to try and straighten it out for me. We worked on it for 3 hours, mostly on hold and got nowhere.

I don't understand why Florida changed from sending a paper check out to putting it on a card. I have several issues with this card. I have been going through this since August 2012 and now it's January 26, 2013. I have to make withdrawal for my kids' lunch and after school activities twice a month. So I used the PNC Bank as they asked of me and I won't be charged if I do. I have been charged .95 cents for that withdrawal. They say the first withdrawal is free, but I have been charged every time I make a withdrawal. Then on top of that, I called 4 times to complain about this matter that was supposed to be handled since August 2012. Now today, they said I have to be charged .25 cents per call because it's considered a balance inquiry.

How come this so-called Mastercard is not accepted. Over the phone, I tried to get my daughter's medicine at CVS and it did not go through, and I can't pay for gas at the pump? And another thing. Why does it take 48 hours to put the money on this card? I don't have a bank account so I need this card, but not all the headaches that come with it or the money they charge to use it! Something needs to be done to fix this.

My Eppicard, which holds my child support info, was stolen. The person made a fake card and spent all $260.74 on the card a week ago. I called the minute I found out about this and was issued a new card nine days ago, but still no card. I was asked a million questions to start a case to later find out a case will not be started until they mail you paperwork, you fill it out, and they get it back. Now I have received child support again this week and cannot touch it because I have no card still and I am told if it does not show up in 10 days, I should call and wait another 7-10 days for another new card. I have called everyone I can think of to try and get my money and only had one person help at child support region office. I emailed her the complaint and she is sending it to the person over the Eppicard vendor. I hope something gets done. I just switched to direct deposit so I don't have to deal with them once my stolen money is back in my hands.

I would like to stop the email messages that is being sent to my phone everyday at 5:50 in the morning. Please stop emailing my phone.

A deposit due Monday was not made. I know today, Christmas, it would not be here but an email or auto-call should have been sent out and a date it will be in my account would have been the professional thing to do. I am a professional and would not "blow" off my duties as one.

This Eppicard does not work in most locations. It doesn't work at gas stations, Costco, or many other places. It is a complete embarrassment and a pain in the butt to deal with, and to think that Visa gets a cut of every transaction! I can understand if it was for welfare but not for unemployment where the holder has paid into the program fully through their employment.

I have followed all the steps to file a fraud dispute and nothing has been done. When you finally get through to a live person, they say they are only the customer service and have nothing to do with the fraud investigation. The customer service supervisor admitted that because they are a middle man and not the bank, you are not going to get the same kind of service than you would if you were dealing with a bank. Do not use this card for deposits.

The PA Unemployment Eppicard number is 877-406-8257. The PA Child Support Eppicard number is 800-3041669. I tried to log into the online system and it deactivated my card for some reason. I tried to call the PA Unemployment Eppicard number and was on hold for 1.5 hours. I tried again several times - sometimes it said my number was invalid using the online prompts and then it would hang up on me. I wasted an entire afternoon trying to get a "live" person. I then tried the line for international customers and was directed to a different US line which also did not pick up. Finally, I tried calling the PA Child Support Eppicard line and was told I could not be helped because they do only child support cards. She then transferred me back to the line that I had been on previously which no one picks up.

Customer service - The number on the card gets you no person to speak with. Here’s what to do and some info on what the problem may be. If you call the number on the card, do not press anything, just wait, and after many attempts to get you to input info and you don’t, it will switch you over to a person! Now, Eppicard is the servicing company only. They don’t have anything to do with how much money is put in or when it’s put in, etc. Eppicard just maintains the balances and statements, etc. For instance, I had a $140.00 deposit onto my Eppicard and it shows up as being available at one minute after midnight but it’s actually not available until after 12:00 noon or 3pm here on the East coast. I am not sure why there is this discrepancy. But call your local unemployment office and complain if this is happening to you. If it shows as a cleared transaction at Eppicard, it should be available to you, not twelve hours later.

Wells Fargo Eppicard for child support is a horrible service. It charges you at the ATM to check your balance from their ATM machine. It charges you to check your balance by phone. If you can't check the balance and then try to take out what is supposed to be in there, you get slapped with another fee. If Monday is a holiday, they are late with the payment being deposited. Since you couldn't check your balance and decide to buy something, an overdraft will be there. Then there is another fee. You can't check your balance online because of online issues. (Really, it's to make money off ATM fees.) Here is the message from their website: It has been there for a while now: "We are experiencing technical difficulties. We are working to resolve this issue. If we are in the middle of performing system maintenance, our site will be functional once this maintenance is complete."

Apparently, now I get charged $25 every year and it comes out of my child support. Instead of them charging my father for the fee, they take it out of my child support. I was looking forward to using the money to go shopping on Black Friday. Now I can’t do that. It’s disappointing because right now everyone in my household is broke and I got to use my child support money to help around the house. Meanwhile, I have a phone bill to pay soon and now my father is being a ** by not paying me every week. I think it’s totally ridiculous that my child support has to be affected for service fees. I rarely get child support and to take $25 out of that leaves me with partially nothing.

I have the Mississippi Eppicard for child support. I was receiving deposits on my card pretty normally, but now it is taking 2, sometimes, even 3 weeks to get it, making me behind on everything. This is ridiculous. I have seen tons of complaints and I think something needs to be done to go back to regular checks or something. And my ex also showed me how they are taking it out every week. So where is it?

You cannot find a Pass Money ATM here in my city. Therefore, I have to use a non-pass money ATM that not only charges me a fee to use, but EPPI also charges me a fee for using a non-pass ATM. You cannot withdraw more than $200.00 per day and if you go over two ATM withdrawals in a 30-day time frame, you get charged a fee. I already pay DHR annually to handle my child support and then they link up with a credit card company that makes money off charging you fee after fee. If you call customer service, you are charged a fee. And good luck if you can get a human being to speak to because their 800 number is automatic and loops. If I am taking my son to the doctor 300 miles away, I can't even use this card at a gas station pump for gas to his appointment which is part of his maintenance. Whoever the politician that agreed to going check-less and using EPPI for child support was a pure idiot, and I and my children thank him/her very much.

I have been trying for days to get through to a live person at the California EPPICard to no avail. They don't give an option to speak with a live person. Now I'm on hold with California Child Support Services, maybe they can suggest a way for me to get through. They need to switch back to Bank of America; they did a far superior job. This Wells Fargo card has a fee for everything, including checking your balance through the automated system.

Lack of professionalism - On October 25, 2012, I ordered an Eppicard because of my other one being lost. I chose to pay the $15.00 fee to expedite to me. Sad to say, I received my card on November 6, 2012 at 6:50PM. I had previously called their offices to find out where my card is and they couldn't tell me. I spoke with two individuals who could not find a tracking number for my card. I called and reached customer service, who is trained to not let you speak to a supervisor.

The total lack of customer service via an automated system is only worsened by the lack of adequate account information. Unless your question is part of their canned response system, you will never get an answer as they don't provide any means to speak to a human. After signing up 3 times, the system finally accepted my usn and psd but provides only 4 months of account data! What gives with that? I've had the card for 1 year now. If given the option to use EPPICard vs. Direct deposit, don't do it. You will never get a problem resolved!

I received a call about 2 weeks ago from EPPICard, letting me know someone has used my Alabama Child Support Card in France at a company named "Sebastien Astru". I was told I would receive the last two months' transactions. I still have not received this. My children's money has been stolen and the Alabama EPPICard will only go to automated system. I have tried everything and cannot get a representative to speak with me. EPPICard will not refund my money until they reach the company that used my card.

Funds transfer does not work on the website. I wish to transfer funds, and when I click Transfer Funds on the website, it shows Account Type, Account Number and Routing Number but there are no boxes to fill! And at some point, I figured this out after trying 3 different browsers, highlighting the entire page, and filling the boxes. But then there's no Continue button to click. All you can do is fill in the boxes with your numbers. So, I called customer service. That was bad because there's no way to speak with a real person. However, I found that by pushing 4 (sorry, it was a few steps into the call), I was able to transfer funds over the phone.

I never knew they charge me calling them to ask them for help every time, or to check my balance. That's just plain stupid. They think that the money I get from my son's father is enough. It's not enough, but every penny counts and now EPPICard wants to charge me every time. Also their damn system is always down WTH is that really? I am taking my name out and go and open my own account without any fees that apply to it. You're the most selfish people ever, this program is too good to be true.

Last week was the straw that broke the camel's back for me with these people! I have had numerous problems with them and their lack of service since last November. I have dealt with fraud, no number offered to speak to anyone there to resolve other issues, fees like I have never even seen before (even with legit banks and debit cards). Well, last week, my benefits were not delivered to me on time. Again, no help was provided. Instead they were mad at me for even calling to try and fix the problem (after 6 attempts to get someone alive on the phone). They had bad manners and an attitude towards me. Well, I guess now they are punishing me since, again, my payments aren't there on time. They can hold them up to 48 hours (last week it was even longer) and now that I have been blacklisted there, I will not get them again until they are late!

I was not given a choice upfront if I wanted an Eppicard. It was simply sent to me by my child support office and told that this is what I was to use. Well my ex pays his support on Fridays and I don't get it until Tuesday. That in itself isn't so bad as long as it is consistent. However, when Eppicard decides to take a vacation or do system maintenance, my funds are at times held for an extra day or an entire week. When things like this happen, it literally takes me months to recover. My ex-husband hid most of his earning and really screwed me and the kids over, so it isn't like it is a lot of money either, but we need this money to eat. We literally make $14 a month too much to qualify for food stamps and it is bad enough to have a deadbeat ex. But when a third party steps in and further delays the funds that he already paid from getting to his children, I have a real problem with this.

I am tried of the fees. Child support posted my money and this bank takes their time putting it on the card. I feel like this bank is taking my money from me. I feel like the bank takes their time putting it on there so you can add fees to me and get rich off me, but I don't have money like that. It's not my money for the bank to take. This is for my child; she is in school. She needs it. I hate that the only way I could get my child support is on this card. Before you get rich off me, I would rather turn the card off and take care of my child myself!

Why is it when you receive your child support money that they hold it for two to three days? It gets on my nerves. Who came up with this stupid system? I am tired of waiting on my money to arrive and then the fees for calling and finding out about my money. Where does that money go? Why are you charging every time I inquire about our money? Something needs to be adjusted or I am going to switch my child support to another card.

Problems with fraudulent purchases, fees, getting my child support: I cannot check my balance on my card without a fee no matter what! I have had my card victimized by fraud. The money is rarely right, and you cannot call and talk to anyone without going through your balance first which they charge you for. I get disconnected almost every time, and I must call back and get charged the fee for the balance again. You have no choice but to do it in order to get someone on the phone. There is no other number. And then the only option you can choose is to go through claims. That is no way to conduct business - hiding behind fees people can't afford, so they don't have to help the people who need them. I collect child support because I need it! And yet, they charge me more fees and take out more money from my card than anyone when they do nothing in the way of customer service!

I called my Eppicard customer service because Redbox made a fraudulent charge. Eppicard closed out that account & closed out my card. I then called Redbox & they said they would refund my money. Several calls back to Eppicard & there is no way it will let me speak to a customer service rep. This is not fair or right. I need help asap!

I used the EPPICard at an ATM while we were in England (emergency - wouldn't take my bankcard because it isn't on Interlink). Because I didn't alert EPPICard (all my fault), now my card is suspended, which I understand and appreciate because I'd like to think they'd suspend it if someone stole it. However, I cannot get it unsuspended without calling the 866 number and I am currently on the line now on my third consecutive attempt to speak with a live person. My first call lasted 54 minutes and 26 seconds and my second was over an hour. I am now at 14 minutes and 48 seconds and all I get is a prerecorded woman's voice saying, "Our representatives are currently assisting other customers. Please remain on the line and someone will be with you shortly." I am way beyond having lost patience with them, but I am trapped into this phone option since they won't let me access my account via the internet. I am seriously considering calling another state's number to see if I can talk to a person at all.

I can't get access to Customer Service for a merchant company? This is very disappointing and frustrating. Most merchant companies, even the food stamps, have a customer service live line. This reflects badly on how the system see people whose funds are channeled through this system. So, we are not worthy of talking to someone live? I inadvertently transferred an large sum of money to a bank account that I wanted to modify. No, can't do - Eppic is crap.

I have issues with this company I am required to use on a monthly basis. They are current. First, an online company tried to charge something Friday and EPPICard put the funds on "hold" status. This means the online business asked for this money, but I didn't authorize it yet. I called EPPICard to dispute it and was told the funds were on hold, so there is no dispute. I was told to call the online company, which I did, who cancelled the transaction. I went on through the weekend, and on Sunday, I found the money still on hold. I called several times and was told a lie, which the employee Chris (would not give me his last name) admitted was a lie they told people.

You have to call to check your balances and there is a fee after 4 free calls a month! Why is this website so frequently unavailable? At 25 cents a call, this is very profitable.

I am an Eppicard holder and a New York resident. I receive child support payments through the program. Since I got my card, I have notifications from NY DCSE that I have three payments that have been sent to my card which can clearly be seen when I log in to my account. When I inquired about my balance on Eppicard, it still shows a zero balance. First of all, it is hell to try and speak to an actual live person as they don't make it easy. There are no prompts on their system for to you speak to a representative. When I call, I just hold without pressing anything in hopes that I'll be switched to a rep. More often than not, when I'm told I'm being switched, the line just hangs up.

I am in tears right now. I just called the PA office to dispute a transaction and the girl cancelled my card without telling me. Now, I have to wait until Wednesday to get another card. That usually won't be a problem but I was going to pay my rent tomorrow and the bulk of the money was on that card. Now, I can possibly be evicted and I have to wait five days to dispute it. Thanks, Eppicard.

Florida Unemployment issued Eppicard. On the back of the Eppicard is 1-888-898-3584. However, when you call, the operator deliberately hangs up the call. You call again and they hang up on purpose. Then you find that the card subtracted 50 cents and you never talked to CS operator, and they hung up the phone, and no service was rendered. There is no website or corporate office to file a complaint. Florida Unemployment says they do not service the card. Wells Fargo Bank says they do not service Eppicard, but the money is passed through them. This is complete fraud and it is being allowed by Florida State Government Official. Eppicard should be investigated for fraud. Too many people are receiving the same abuse from Eppicard. By this website alone, the same tactics are being used nationwide to defraud people who really need their funds available to them for child care, elderly, and disabled and unemployed. This is so despicable. Where is Rick Scott, Bill Nelson or Marco Rubio?

Eppicard customer service - When you call 888-889-83584, the operators play on the phone then hang up so you call again, they hang up, and then they charge you 50 cents for each call. This is done on purpose. Secondly, they expire their cards, hence cancelling your card with an open balance. I had $25.00 on my card. The printed expiry date on the card was 05/2014. Third, I am in the process of creating a complaint because Eppicard refuses to refund a $20.00 refund owed to me. My card was refunded $20.00 and Eppicard refuses to return the cash value to me. This is the most despicable company in existence and is fraud.

I'm a mom out of Texas and yes, EPPICard is at it again. They are out of control. I entered a dispute last March 2011 and they never disputed the charge. The representative that I spoke to that day said that it was an ATM charge. I continue to tell him that it was not. The agent then said that he was entering it into dispute. Well, a year went by and since that time I have gone through a divorce, lost my youngest brother and foreclosure. So, I have had my hands full and raising 4 sons at the same time. I finally sat down and started going through my charges and that's when I came across the charge for last March and realize that I never heard anything from EPPICard. So, I called them and talked with a young lady who informed me that the dispute was never put in when I called. She said she do show that I called around that date, but the agent just put in that I had an inquiry about my account.

AT&T and Global, who took over $100 off my card, and EPPICard has not returned my money back. They say they don't know what I can do. I'll tell you what I'm going to do. I will call 411 or no, I'm getting the number for Better Business Bureau in my state off the Internet.

I am a stay at home mom with 4 kids - 3 on the autism spectrum. CA collects support for me. In May, I noticed a $480 charge marked ‘Gloucester’, which is England and facebookpro@oodle.com. When I called Eppicard about the fraud charge, I was informed by the rep that someone had been tagging my account for weeks in amounts as high as $600 and that I would need to file the claim but she could not see me being denied. I was denied based on conflicting info. What conflicting info? All I know is what I see on the Eppicard screen. With more digging, I found out that these Mastercards are not through Wells Fargo or any bank, nor are they covered by any laws or fraud safety net at all. Eppicard is a PO Box number address as private business who can deny all they want. I am still out $480.

They held my unemployment benefits for 2 months without sending out a card. It was impossible to get a hold of anyone to talk to about this. Finally, I had to contact my senator to contact them on my behalf. Only then did they send the card and deduct $15 from my balance to pay for it! Since then there have been strange withdrawals that I did not make. The website never works to check my balance/history and it costs money every time I call the customer service number. I hate this company. Hidden fees were coming out the wazoo and there’s zero customer service.

I went to Wells Fargo to withdraw my child support funds from my Eppicard. I was asked by the teller if I have an account. I said, "Yes, here is my debit card." The teller had to get the manager who informed me that this is not a Wells Fargo account linked to this debit card. In fact, this is just a pre-loaded gift card. Wow! Now child support is a gift and not a responsibility of the parent? This now explains why I can't pay bills online nor over the phone and Eppi(gift)card cannot be used at the gas pump. I have learned with this Eppi(gift)card, most companies will not accept gift cards over the phone or online. I have to go into the gas station for gas and pay all my bills in person. (Thanks for the gift card that requires exercise.)

I have attempted to cancel my card for over a week and cannot get a human being to take my call. The automated system does not allow me to request a customer representative, which is just ridiculous. I need the card cancelled as I am not happy with the service at all!

My account was supposed to have a deposit at midnight. Today is July 4 and no, my children do not have anything for the fourth of July because of these people. Someone got lazy in the office and forgot to deposit it in my account. Now we have to suffer with nothing for the fourth of July. How unpatriotic of them. Children without fireworks and now, we have to wait until the lazy bank does it at 5AM tomorrow morning. Happy 4th to your children Eppicard.

I called as I was attempting to access my account info online and spoke with a human multiple times; not going to happen. This is a good way get people upset. I think this method of receiving unemployment benefits is a joke!

I have been calling Eppicard for the past 2 weeks to see what happened with the card. Finally, I input the wrong information, and it told me that I could speak with a customer service rep. He said he could cancel the card and send out another for 2 options, 7-10 business days or in 3 days for $15.00. I advised that the IVR should have given an option to speak to customer service rep. And now, we are close to rent time. I have no other choice but to pay the fee. The supervisor was no help, didn't want to waive the fee, and could not give me a number to send a complaint letter. I was given a number to send me right back to the employment security commission.

A charge from www.autokitshop.ws appeared on my EPPICard on May 28, 2012. I had never heard of the company. I googled the address, and found that they are scammers, hitting credit and debit cards for small amounts of money (under $12.00). I filed a complaint with EPPICard, citing the information I found on the web. I even asked them to request a copy of the alleged "order" I placed with autokitshop.ws. I received a letter from EPPICard today, saying "The results of our investigation could not find where an error has occurred." They went on to say that "any further disputes regarding this transaction may be resolved with the merchant directly."

My account in the last three months has had money taken out of it not once but twice. The first time it was a three-week process to get my money back. Last week, my account was cleaned out again by the same company (NSB, no, Osla!) using the same card that was cancelled! How is this possible?! I've been waiting on this questionnaire for almost a week. I called again, just to be on hold for almost thirty minutes! And then no supervisor was available to speak with! What kind of company is this!? I have no way of paying my rent on time! I feel so frustrated!

If Eppicard is having problems with scams, then why don't they make themselves available? The site is impossible to log into sometimes and they are next to impossible to contact in person. If the scams are creating these issues, then why make your site impossible to access and no phone contact with a person? Privately owned corporations handling government (judge granted funds that are legally binding) funds and transactions should do a better job of protecting my money and access to those funds! I am just left in the dark on the status of my money! Why?

I hate this card. My ex-husband pays my child support every Friday. The money is sent to SDU in Tallahassee. They in turn accepted the money and then the next business day applied the money to my debit card, Eppicard. This was done early this morning. It is now 11:17 pm and the money is still not in my account. Where is it? This is done electronically. Why isn't this done immediately when the funds are received? Does Eppicard have my funds? Do they keep it overnight and invest it? I worked in a bank for years and I know it doesn't take 24 hours for an electronic transfer. Something is very wrong with this. I can't even get through to a live person at customer service. The next email I write is to the Governor. I want answers.

Normally, I can check my account balance and transaction history online to avoid the fees charged if I call to check the account. For the past two months when I log in, I received a message that the website was undergoing maintenance. Therefore, the only way it's even possible to check on my account was to call and incur their fees. I really hope they have been waiving the fees for account inquiries, because it is not the account holders' fault that Eppicard removed the only way to check an account for free while the site perpetually "undergoes maintenance".

I have been trying to activate for them to mail me transaction and payment history but when I try to log in, it says it does not recognize my social number. I am very angry. I hate this new system. I tried by phone and there is no option for it and doing it online does not recognize my social number.

On February 22, 2012, my wallet was stolen. My bank cards had been used. I reported it to Eppicard but I was denied so I wrote back but it is now April. My first conceived bank account have me back my money, no long period two ways. So I'm still waiting for my funds from fraud department in the amount of $723. Why is it taking so long? I need my money.

When the state of Florida collects child support from my deadbeat ex, the state holds the money for two days. EPPICard did not hold the money in the past; they posted the money on the date the Florida State indicated. EPPICard has been holding the money 4 days now. When I called, they told me, “Too bad, nothing we can do.” I’m counting on the money to feed my kids since my child is only five years old and his deadbeat dad owes me $16,000.00 at the rate of less than $400.00 a month.

I called Eppicard after I got married to request a new debit card to be sent to me with my married last name. This was a month after I got married, last July. This month, March of 2012, I finally received the debit card, with my maiden name on it. I called to tell them that I needed another card to be sent to me, they said I had to send my paper work again, proving I was who I was. I told them, it costs me money to fax papers, I sent it once and I will not send it again. I just needed the card sent with my proper name.

I purchased a vehicle getting a loan. In order to get the loan, I had to prove I am receiving my child support payments. I called Eppicard to get a statement and they said they would not fax me one. They said they would mail me one. After two weeks, I still have not received the statement. The nice man at the car dealer let me take the car with the promise that I would obtain this statement. I have been trying for two weeks now and for the past three days calling Eppicard several times and not getting any help.

I have called the so-called 24 hours/7 days a week hotline number (1-888-393-5866) multiple times. I am unable to even get a line with a live operator who plans on answering the actual call and then after 20, 30, and even 40 minutes waiting on hold each and every time, someone seemed to pick up and then I get a disconnect sound.

I went to register in the system to put my password and was not able to do so. When I called the number on the card, I was told to call customer service in the EPPICard office. I was told that my birth date in the system was wrong and after calling for 3 days in a row trying to get someone to speak with, I was not able to get to speak with anyone. I have to speak with someone to correct this. How can I correct this if I can't speak with anyone? Please advise me on what to do or where I can go to solve this problem. I need to fix this to be able to use the card, otherwise I can not use the card to buy food.

They sent me a card I did not request. To speak to a live person, call the toll-free number on your card and do nothing when prompted. After the same few requests, you will be connected to a representative. This worked for me in Indiana.

On 3/13/12, I went to eppicard.com to get a replacement for a lost card. When I paid the extra money for express service, you would have thought that the company would send me a tracking number via e-mail after 48 hour. When I didn’t receive the card or tracking number, I e-mailed the company several times. I tried calling the toll free number in hopes to talk with an operator. I must say that the service caused me and my family extreme hardship. Also, let me add that the money for the replacement and the shipping was taken ASAP. I believe there is some real funny business going on with NJ EPPICard or the people in certain positions.

It took a month and a half to get the card. Now it's locked out and I can't talk to anyone.

Eppicard Theft: I had $400 stolen from purchases in England?! I got a real ** named James, # **. He was a smart ass. He threatened to hang up on me, who had just lost money to fraud. They tell me it’s not their fault. I may not get my only money, my unemployment money back and it could take 45 days. Whose fault is it? The account didn't get flagged even for 10 transactions! Any other card flags me if I go 10 miles out of town. Who's at fault? Then if you read their privacy policy, they say they can sell your SS#. That is not supposed to happen in any circumstance with any company for any reason. Everybody go back to checks and close EPPIcard down.

No contact with live person - I need to put a request to have my statements sent to me at my home address above. The phone recorder says to do this in the internet or customer service. I have no problem using the internet, but my email is two letters. It's too long and it just will not let me login to the website. So I have been calling over and over the number on the back and it gives no live person after it says it does. I need to order some medical supplies on the internet and it will not let me due to the address is shown different on computer systems.

My wallet was stolen and they wouldn't replace my stolen card for two weeks. When they did, they charged me $30.00 to replace the two $15 payments because I tried to talk to someone on the phone.

My card was declined twice but I have over $500 on it. When I try to call customer service I cannot get someone on the phone. I don't have a bank account so I guess I have to switch back to paper checks. I don't understand why the child support services department switched. I never had problems with the other card.

How in the heck can I talk to some one live? I need to talk to some one. They say I have an over draft and every time I try to call and talk to a person, there is no way to talk to someone. They charge me. This is **! They say I am over draft of at first $0.45 and now it's higher because I am trying to talk to a live person. I am working again and no more money is going to be placed on my card. So how in the heck do I pay the over draft that most of it I should not have to pay because I am trying to talk to a live person? And it is not right that there is no way to talk to a live person. If they would have told how to talk to a live person, there would not have been an overdraft. As far as I am concerned, I am not paying most of the overdraft. Not my fault, it's theirs. So e-mail me a contact number that will send me directly to a live person. I am afraid to call now. Every time I do, they charge me. Help! Thanks!

I tried to set up my account to avoid the fees, and it accepted my username the first time, but when I went to log in to my account, it would not accept my username, because it was too long. That, and the fact that I can not make a purchase online. Good news folks, you can receive your child support payments via direct deposit into your checking account. Go to Casdu.com, and then click on custodial parties in blue, to set up your direct deposit. It takes 1 to 2 deposits to your account, to then go into your checking account.

I want to have full clarity as a single mom with two kids, to make the most accurate decisions when monies come in for their vital needs, and to have numerous accounts of no stable deposit. To acknowledge having all information of when monies go through from the non-custodial parent with such a level of final withdrawal is at times overwhelming with time-consuming process factors of documentation.

I have been ordering a replacement card for the last 2 going on three months and I have not received a card. There is no one I can talk to but a stupid recording. When I called a different number, I was given no help at all. They told me to call the card number and wait on the line. This is impossible and I never get to talk to a person. Help!

My son's father was unemployed for 2 yrs so I haven't received any support during that time. He finally got a job in November and FL CSE has been deducting money on my behalf from his paychecks (unbeknownst to me). I was never notified by CSE that my case had become active again. Instead, I found out through Social Security when they sent me a letter telling me that my autistic son's disability payments had been reduced due to child support. Since I hadn't been getting support for so long and hadn't used the card, I didn't realize it had expired.

I called the Eppicard and me and the representative got into an argument regarding all the fees they charge. He then cancelled my card just like that, of course I didn't find out til he hung up on me and I called back and my money is still on the account. I've been unable to reach a live person. The dcss has no number except the one on the card. Its been over a week and nothing. I need help to get in touch with someone

Off and on for awhile now, everytime it says an amount is put on my card, it's either not there or the sum is missing. And the courts don't help me and if I call customer service on back of my EPPICard, it don't give me the option to speak to someone. I'm getting very mad and want to know where my money is going and why I'm not seeing it all. Like today for example, Feb. 24, 2012, it said $54 was put on there, but it saying I only have $29 on there. So where is the other half. I know they charge if you call so many times a month, but I don't understand how they can charge you to call about your card.

While trying to begin an online account to avoid surcharges, 50 cents, (my support is weekly), I was unable because it kept asking me a question that wasn't part of the sign up and no place to answer. I got so frustrated at not being able to talk to a real person by phone, that one of the options I tried cancelled my card against my wishes. By phone, eventually, a person said that my card could not be re-activated and it would take 7-10 days to receive a new card. This is the last week of February and we needed this money to eat for the rest of the month until my disability check comes. They said basically, "Deal with it." Now there is support on my card, but I can't access it, and I cannot talk to a real person.

I don't have an Eppicard, but I continue to receive emails, stating that my account is closed, and I'm required to enter personal details to reactivate my account. I'm totally disgusted if dis is a scam, and I will take legal action, if any of my details are exposed. I want an urgent response. If not, you'll be hearing from my lawyer.

The company is a scam. I contacted the Better Business Bureau in San Antonio, Texas where the Eppicard Headquarters is located. Darla ** at 1-512-219-2192 is a case manager through their headquarters, never responded to calls or voice mails. Everyone who agrees that this company is a scam, call Darla ** at 1-512-219-2192 or San Antonio’s BBB or the New York or San Antonio’s District Attorney’s office consumer fraud support sector. The main corporate headquarters is in New York. It's very interesting how I all of the sudden after years, get my deposits mysteriously on time!

I recently chose to sign up for the EPPICard for my daughter's child support payments as it sounded like a convenient new way to get your child support payments. Wrong! Per FL Department of Revenue, my request was processed on January 20, 2012. Today is February 15th and no card has yet been received. My daughter's dad finally made a payment of $1020.00 on January 27, 2012 and I have yet to receive this card in the mail. I have called EPPICard customer service and they are giving me the run around, giving me mixed info every time I called. The people there are not friendly either. It's like I'm trying to collect money from them.

I went to PNC bank in Lebanon, IN, to take money off my Eppicard (unemployment card). I went up to their ATM, and withdrew $390.00 from the account. It took the $390.00 off my card, but never dispensed any of the money. I went straight into the bank, thinking they would refund my money. They were of absolutely no help whatsoever, and told me I was to contact Eppicard, and file a complaint. This took place on January 30, 2012. I have tried contacting multiple resources, and have gotten nowhere. Can somebody please help me?

They keep taking out all this money from me, $0.50 at a time, for any calls to Eppicard. I'm going to an attorney next week, to see if I can sue them for fraud, or whatever the attorney says we can sue for. I'm a single mom who will stand up for her child.

California child support has switched banks, so I receive the Eppicard, and had to activate it, only to be charged 50 cents every time. When I called to speak to a representative, there is no money in my card. When I called Child Support to confirm activation, they said it was activated, so did today. I called1-800-304-1669. They claim now my information is not coming up, or under my social security number. So now, I'm three dollars overdrawn from a non-existing account, and I have been lied too. Worse yet, I haven't received my children's support. What's going on?

I am a single father in Massachusetts and have been raising my son on my own since he was a toddler. I have full physical custody and his mom pays me (dad) child support per court order via the Department of Revenue that garnishes her check weekly. When Eppicard replaced the paper checks and monthly statements, we were switched to the Eppicard debit card (not Welfare!). About six months ago (September 2011), I noticed that my Direct Deposit payments were becoming erratic. The court ordered that I shall receive child support from mom every Friday. Initially, my Eppicard was tricky. My deposits were arriving after Friday midnights, Saturday mornings. Next, deposits were turning up on Sunday. It is now 2:00AM, Monday the 13th of February and the balance on the card is $0.37.

I've been trying to get in contact with someone in customer service but every time I call, I get disconnected after putting in all my info and listening to all last 10 transactions. I'm missing $58 from my account and don't know where it was released to. I've called 10 times regarding this matter and I have yet to get a resolution. Please contact me any time in regards to this matter.

I was having my child support go directly to my bank account. Out of the blue, it has been switched back to the MS Eppicard, and they are now charging my card 50 cents each time I call and I am not able to speak to a live representative. I'm a single mother and this is my only source of income. How dare you take money, food, clothing and shelter from the mouth of my child, and your company is supposed to be "advocating" for children. I am seriously considering hiring an attorney and asking to file a class action, joint lawsuit against each state using the Eppicard system and the Eppicard Company!

Eppicard ought to be ashamed of themselves! So should the government officials who turn a blind eye to shady business practices in order to save a penny. As a first-timer at this, I signed up for unemployment payments through the Florida Visa debit card because it was touted as being "convenient" and "quick". Wow! What a big mistake! I'm still waiting on my card and my cash that should have been here by now.

I would also like to thank the poster of the complaint from 10/24/11. Your info helped me eventually navigate to a live customer service rep. My issue with Eppicard was I mysteriously received a new card in the mail earlier this month (Jan 2012). My current card did not expire for another year so that should have been the first major red flag. Because I did not use the card much, I didn't try to use the card until the end of Jan. It was declined and I started looking into the new card, going online to check my account and call customer service. Three days later, after not getting a live person over the weekend or the weekday, I started searching for answers and numbers online and found this site. The New York number 866-461-4093 does not ever prompt you to speak to an operator and every attempt to dial zero at every prompt leads to an error.

I have tried on several occasions to contact EPPICard (Massachusetts) due to a problem with child support deposits not going into my account. I didn't realize it but every time I attempted to call to get a live operator, I was being charged .50 cents to check my balance, even though I wasn't checking my balance! I knew what my balance was and by the time I was done trying to get through, I was in the negative. I don't get much money on this card, and it's for my child for clothes or whatever he needs.

I have been waiting for so many days for my cash assistance and it was already approved and authorized from my case worker for my benefits. Still have not received anything. I called and checked my card at least 15 times a day! I now have no heat in my home for myself and my two little children and I’m 7 months pregnant! I have stressed to my case worker as well as my card holder company that DP&L are coming to my home to disconnect me as well because I have not made any payment yet and sitting here checking my card with no money on it yet! I have had emergencies after emergencies and I have explained to several people that myself and my two innocent children have suffered a lot due to my cash assistance not being on my card yet! That is not right! And I have to pay extra money out of my pocket to get these company's to turn back on all my things to my children can be warm and happy again!

This company is fraudulent. Child support will not post up to 3 weeks even if their at the local child support division office. When trying to reach a customer service rep one has to input their card number and be charged .50 per call even though no balance inquiry was made. When returns are made on this card they take up to 3 weeks to post. Main complaint is having to be charged .50 per call to reach customer service. This is money swindling. In their pamphlet the consumer is not informed that they will be charged for trying to reach customer service.

I reported my card stolen. First off, the lady over the phone said you have to call back in five business days to file a dispute which is ***. You can't even get through to talk to a person live much less dispute a transaction! Three weeks, I still haven't received a card. It's the longest 5-7 business days I've ever experienced! Ha! Your program is a joke. I assume receiving a check in the mail is a way better deal!

Somehow my EPPICard number was stolen (no fault of my own) and I reported it to EPPICard immediately when I noticed the misuse. I live in Georgia and my card was used in California. EPPICard has yet to investigate the incident and somehow close my account without so much as saying a word to me. I want my money to be refunded to me--the entire $310.00 that was stolen.

Eppicard just out of the blue decided that they were going to cancel my unemployment benefit's card due to it's being "compromised". Unfortunately, they didn't know who compromised the card and won't give me any more information. I'm trying to transfer funds from my Eppicard to another account, but when I hit the transfer fund option on Eppicard's menu, they asked for the routing and account numbers, but there was no place to type these numbers in. Also, there was no way to contact a live representative at Eppicard. The contact link on their website just gave the 888 number to call, and calling that number provides no way to speak with a live representative.

Epic card is my child support payment method and the service is lacking everything to do with this special type of weekly payment. Why charge me to check my balance? Why do you hold my deposits without notice and charge me when I need to check my balance/or check for deposits that have been issued? Why is it so hard to change my address/or speak with a service representative? Why are the service representative so angry? I am truly unhappy with this service.

I filed for unemployment benefits on November 19, 2011, the date now is January 10,2012. I did all that was asked of me to receive my benefits, the card that was issued to me over 8 years ago was expired. Everyday, I contacted Eppicard to inform them of this matter and still to date have not received my benefits.

You cannot get a hold of these people. My account had been locked and it is so frustrating.

My child support payments are always late. I never know when I am going to receive my money. When I check my county website, it states that the money has been applied, and sometimes I still wait an entire day or even two before I have the money on my card. I don't understand why some times it can take up to a week for me to receive my money after it has been applied.

Rating of zero! So, my EPPICard was stolen and fraudulently charged for $753.00. They told me that it could take up to 45 days for me to get my money back when I filed my dispute. What they failed to inform me was that because they are handling government benefits (unemployment insurance), that they were required by Federal Law to give me a "contingency credit" if their investigation exceeded 10 business days. That's under Federal Law. So I called the Office of the Comptroller of the Currency and filed a complaint.

They claim my deposits go in on the 1st of the month, but are never there. Their figures are never correct. If I try to talk to a real person, it's a joke, and then I get charged for service calls. They always tell me my pin is wrong. I think a bunch of monkeys could run this operation better. Eppicard is a joke to say the least.

This card is not a debit card. It is a gift card. Recently, I made a transaction at my old work place and GC came up next to the logo. This is why we can't use it to pay bills online. Last I checked, unemployment wasn't a gift. It's my means for survival. Also we have had problems with actually receiving the money. They make you wait and wait. Then it sits there and taunts you in the account, because it's there but you have no access to it. Your best bet, is to take the money off the card immediately when you get it. The lady told me it usually comes between 3 and 4 pm (closer to 4 pm) when available in your account. It's **, but hey, this is America.

The child support payments come in consistently inconsistent. When the payments do come in, they are not readily available. The payments are available 3 whole days after it is electronically deposited. The days change without notice. The employer is given 7 days to submit a payment to NY state child support enforcement. Calling Customer Service does not help because it appears there are disgruntled customer service representatives.

My unemployment was released on the 16th because of Eppicard. I have to wait days to get my money. I am not going to deal with this. I will do direct deposit. Second, every time you put your card number in to talk to a rep. I realized after you press 1 just let it keep repeating and it send you to a rep. Don't put card number in or u will get charged this card ID highway robbery.

Unbelievable! This is 2nd time this "fiduciary" has lost my daughter's money! I called to complain that all my funds, $900, were drained on the same day, Dec. 10, from Brazil and to freeze the account! They would not freeze the account and said I had to call back two days later after they posted. The next time I called, they told me that they would cancel the card and issue another one. The said they would put an "investigator" on the case and would let me know sometime in 45 days if they could get the funds back. I was mortified.

I have a Eppicard for child support. I do not use the card unless we need to. I used it at a Wal-Mart store on October 30 2011. I thought it was safe having my child support payments automatically transferred! Wrong! On November 24, me and my daughter went Black Friday shopping and tried to use the card and the balance 0! What? I called on Friday morning to see what was happening because I should have $4000 on this ** card! The operator disconnected me the first time and then told me not to be so upset. Really? Upon realizing that I had been completely scammed? And all of the funds where taken the same day people. What **?

First of all, thank you to the person filing a complaint on Oct 24, 2011, for directions on how to reach a live operator. I just tried it and it worked. Also, according to the Better Business Bureau, they have resolved 42 of the 50 complaints lodged against Eppicard so that's my next stop. My main complaint is that I haven't been able to log onto my account online for the past 8 weeks. Each time I call in for help with customer service it costs me 35 cents to get my balance first. That get's costly when the calls keep getting "dropped." Somehow my user name has changed and it won't let me in even when it says I've successfully changed the password using my original user name or even using the new one they fill in as a default.

Wow, it's ridiculous how many complaints Eppicard has against them but still no government official has stepped in and done something about this obviously corrupt business. Dealing with a customer service person is very stressful and gets you nowhere. They are rude and disrespectful. They refused to give you a straight answer and refused to let you speak to a higher supervisor and refused to give their full name but yet they demand that you give them your full information and on top of that, they continue to charge you a fee every time. I had a refund of $275 put back onto my card by TJ MAX on the 28th of October. I've been calling for three weeks straight asking why my money isn't on my card.

This is the worst company I have ever had to deal with. I am convinced the government is just as crooked to allow such rubbish to go on. I agree with the person who said there was definitely some exchange of money to some government officials to let this continue. It's obviously not just one or two people when we are all complaining about the same things. For one, they are indeed stealing from the people who can least afford it, by charging bogus fees (to listen to recordings and be disconnected after listening to a bunch of choices that don't apply, I hang up feeling like a dog who has been chasing his own tail) and most crooked of all is the fact that somebody is obviously tying our money up because it sure the blazing ** is not made immediately available to who it is supposed to be available to.

(0 not a valid choice in rating overall experience) I have been a cardholder here for child support for quite some time (my child is 13). I really had no complaints other than there is never a live person to speak to. And even if you get an option to speak to someone, you are put on terminal hold, no noise and then to your amazement, disconnected. I noticed that they have started a fee for balance inquiries and this has never been initiated before. Unfortunately, when you call in, you are immediately prompted to enter your account number and it then automatically gives you a balance and charges $0.35 now for every call to them! That’s ridiculous!

My overall experience with Eppicard is way less than zero. This company is crap. They rip everyone off. I disputed a transaction from Oct. 1, 2011. I still am waiting a refund from a transaction that was illegally applied against my account. Eppicard has put me through hoops to get this money back. When I told them part of the problem was that I did not have a final bill, they denied the refund on the basis of me not having a final bill. So, I sent them a copy of what I had, which was a copy of the reservation. The second issue is that I was given a refund by Enterprise back to my account. While funds are immediately deducted from my account, putting them back requires 3-30 business days. The number of days is crazy.

I was shocked to see all the complaints about Eppicard. I thought it was just me they hated and I totally agree that it is next to impossible to reach a live representative with NJ Eppicard. When I finally found the prompt to speak with a live representative, the call would disconnect after transferring, or just sit in dead air indefinitely.

I have been trying to get a replacement card shipped from Florida to my new address in Canada for almost two years. The first time, they sent it to "Oswaontereo, Florida", which of course doesn't exist. When I called for another replacement, they said 7 to 10 business days since they couldn't expedite it to Canada. 7 to 10 days later (more like 12), I got a replacement. When I tried to activate the card, it said the card was invalid. I called the number and they said the last 4 digits were invalid.

If they had below zero I'd give it. This service so far has 3 garnishments for CS but I have zero balance. I turned in the paperwork to have the money put into my son's main SSI account and they still gave me this card. I already have too many bank accounts from child support state to state. You cannot speak to Customer service; it is fully automated and I tried punching odd keys, star keys, and not pressing to key language problem. None worked. His SSI got the rent paid but the support keeps up his hygiene and the power bill that I am now late on! No other agency for child support has ever been a problem (other than extra accounts that cause disclosure problems with benefits ). Most were the Chase service or Carolina's EBT Cash account.

I would like to know how it is legal for this so-called company to hold my money that I have earned hostage and then charge me 50 cents each time I call to see my balance. I am unemployed and I rely on this money to survive. I also have another list of demands, like how come my check can’t come in the mail? This card was forced on me. I have no choice. Un-**-real. I would like to press charges for theft.

I have noticed over the last year that I never seem to get my full amount of child support posted. It is taken out of my ex-husband's check every Friday, always. Yet sometimes, I do not get a payment for up to 3 weeks at a time. Sometimes it will post and sometimes it doesn't. I started comparing the amount that I am supposed to receive to the amount I get. It is always off by at least $200 or more! I wait to see if it's on the next month's postings, but it never is. Child support here in MS says to call AZ where he is. We did, and they say to call Eppicard.

My Eppicard won't let me pay any bills. I have a child support card for nothing. I want to know why.

I would have given this business zero stars. But once, I got through to a real person. The customer service rep was very helpful and extremely nice.

I have tried several times to reach a real person in customer service as the automated system does not provide information about my inquiry. It's completely unfair to me to be charged a 35 cent fee every time I call, only to end a call with an automated system without having received the answer I need. And to be sure, I didn't even know they were charging me 35 cents until I did hours worth of research to obtain information on why this charge kept showing up on my client statement.

I ordered a new card and haven't received it. I should have two child support payments which I can more than cover. My kids deserve their money. How can this problem be fixed?

The third time I tried to get a hold of someone, I was on hold for a total of 16 hours for all three calls. When I finally got a hold of someone to file a complaint about charges on my account, that I didn't recognize, they told me that they don't know and that my card had to have been stolen. When I tried to request the charges to be disputed and the card replaced, they said they would. But nothing has happened. I ended up waiting 6 1/2 hours only to have them hang up on me. When I tried to call back, I waited another 1 ½ hours and got disconnected again. What do I do? Money keeps coming up, missing off my card, which is the money for my toddler.

I was made to start using the Eppicard because the state of NJ wants to go green. Ok I get it, but I have never dealt with such poor customer service in my life. My card was stolen but I reported it lost because I did not want to go through the hassle of a police report (Not to mention I know who took it). At the time I reported it I had no money on it so I was told when the child support comes in to call back and they will issue me a new card.

I've requested a new card 10 days ago and still I haven't received anything in mail. So I called the customer service line but cannot speak to a real person at all. I don't think this is very professional. Why is it that there are no options for you to speak to someone about whatever your needs are? Automated services aren't the way to go. I rather speak to someone real!

I received my first unemployment benefit check via Eppicard debit card. The first card arrived on October 2, and when I went to activate it, I was told the card had been canceled. After 3 hours on the phone with PA Dept of Labor and Industry (Unemployment Office in Allentown, PA), I was told I would receive a new card. The card arrived today and, when activated, indicated a balance of $0. Someone at the card company or at Unemployment Office has "stolen" the $500 that is supposed to be credited to my account.

Little by little, this card steals my daughter's child support money. Today, I tried getting in touch with a real person from customer service. I called nonstop for three hours and It does not give you an option to talk to a representative. I went online only to find out that they charge $.25 for each call. I couldn't even tell you how many times I called. There goes some more money that they stole from my child.

** Eppicard and ** Nevada DETR. The card doesn't work when trying to pay online bills.

Are there any live people associated with this card? I tried repeatedly to go through every possible option to get a live person with no success. I spent two hours on the phone and never got a real person. So, I am unable to find out why a purchase won't go through.

Finally, at least I get some of what the ** were talking about. Just remember that your "available balance" and your "current balance" are two different things at "Eppicard" (I wonder if they did that on purpose so that it would wind up costing everyone of us a lot of $0.50s). When you go online, just remember to not go by the available balance. You have to go by the current balance.

I don't understand why I have to have my child support payments on a card. I have a bank account. Why couldn't they just direct deposit the money into my account? I tried calling to speak with a live agent and every time I called, it was automatically deducted from my balance. I feel that this is wrong and should be dealt with. You only listened to an automated system. Why am I being charged for that?

This is ridiculous! This card is a joke. Not only did they randomly take $24 out of my account, every week I get child support, they don't even send the full amount, yet they take it out of my ex's checks--seriously? I'm about to cancel child support. In general, this isn't worth my time. I'm glad I'm working, or my child would go deaf without.

I was approved for my benefits on August 8th with an Eppicard sent out on August 11th. It takes 5-10 business days without weekends. I never received my card. I called back and they said they would send another card, but I didn't want it in 5-10 days again. That's too long. So, they had an express option for 15 bucks. I hope I get to see this card.

My old card had expired and just about a month ago, I activated the new one. The system told me I had a balance of $24. I went to a PNC bank mac yesterday (17 Aug 2011) and it told me it couldn't do my transaction. I went to the same mac today (18 Aug 2011) and I was told the same thing. I was only trying to take out $20.

I have been waiting for my new EPPICard for a little over a week now. I was wondering if I was ever going to get it anytime soon. My new address is **. So, if you would please send my EPPICard to this address I would greatly appreciate it.

I take offense at being forced to have my unemployment put on a card of someone else's choice with a license to steal from the people least able too afford it.

Every time I use the card, it is rejected. So I go online and check the balance and there is always more than enough cash on the card. Customer service is of no help at all and will give the same explanation. Something about the company may not be recognizing the card.

The employment security commission put me on this card for unemployment benefits. I am ready to sue them because I have been to them five times but all they will say is call the Eppicard company. The Eppicard company number does not work because there is no live person to speak to.

I have not gotten my new Eppicard yet. I was wondering what is going on because I have not received it yet. My new address is listed above, so if you would please send it to the address that is listed above I would greatly appreciate it.

I use the Eppicard to access child support. A charge appeared on my Eppicard that I did not make. I called customer service, and was told to call back in three business days because the charge was not processed yet. However, it was on my client statement, and it was deducted from my balance. I called back in three days, and they canceled my card to stop any further unauthorized charges. I was told to update my address, so they could send me a fraud form to fill out. I called the office of recovery services (the people who garnish child support) in Utah. They had my current address; it just had to be verified, which I did. I have lived in my current address for two years.

I have had it with NJ EPPICard.

I use Eppicard for NC unemployment benefits, and I have experienced just about all the complaints here (For the record, you do have to press “0” for your social, or wait a few seconds after the system says to call back to be transferred to an actual live person--ridiculous!).

EVERYHING ELSE YOU READ ON THIS SITE IS CORRECT-- DO NOT GET THIS CARD---ONCE YOU GET IT, YOU CAN'T GO BACK TO A PAPER CHECK. YOU WILL REGRET EVER HEARING THE TERM EPPICARD! If you call (try anyway to call the customer service, they are very rude and will smuggly tell you "you can't go back to a paper check"

Recently had my unemployment checks put on this Florida State issued Eppicard. My check usually arrived 2 days after calling it in. I ordered this card for what it claimed to be more convenient. I waited 3 days and checked my balance on the toll free number and ther was no balance, then i was charged .50 for each transaction after that $$$$$$$$$$$, so I went online after that and checked the balance which is free, it said I had several hundred dollars available, so I went to the grocery store (16 miles to the nearest.)

I keep trying to access my card to get info thru the web, or the US postal service but I keep trying to enter a CVV number and the site keeps rejecting me. The Eppicard site is a "JOKE"!!!!! I really dont need yall to send me a copy of my balance because trust me I will keep up with it my self. NOW HOW BOUT THAT!!! I HAVE TRIED ABOUT 30 TIMES TO ACCESS THAT MESS!!!

5 days for somthing i see as your fault? Why do half of the places i try to use my card not work? Then when it is declined you still hold my money for 5 days!? No tonly that but i pay fifty cents everytime i try to reach one of you customer service reps! And after sitting on hold for an hour i just give up. I really wish someone would do something about this company. Obviously some money being stolen here and from people whom obviously cant afford it..,,wow! Congrats EPPICARD....you have cost me over $300 with all the troubles in the past few months.

I had stopped receiving payments because my son's father wasnt working for a while. However, I always kept a balance on my card for an emergency of $100. Well, 9 months later when I started to receive payments again, not only was that $100 gone, but they also took another $123 "claiming" that there was a charge that was pending -- FOR 9 MONTHS!

When I applied for my unemployment, I was told I would receive a card in 5-10 Business days. After 3 weeks of not receiving it, I called again and they said it will take another 7-10 Business days. I have been waiting and waiting and when I call, they keep giving me the run around. No one wants to help me and it is the same song and dance every time I call. They have now informed me it will be 7-10 business days again, since I first filed in May. I have a family and we are supposed to go without money I paid into because they want to take 7-10 business days? It has now been 38 business days since they claimed they first sent it! I even made sure they had the right address and they do because they sent me literature on how to use the card but not the card itself this is BS!

On June 8th, I called to activate my card; and when I went in to put my PIN number in, it said, 'wrong PIN number.' I have tried to call the 1-800 number but I cannot get in touch with a live person. I have had money on my card since 06/08. I called Unemployment to see if they can help, at least 10 times a day; but cannot get through to them either.

My Indiana unemployment is deposited on the EPPICard and I go to their website to find a free ATM. I chose US Bank, it’s listed as a MoneyPass and free withdraw per deposit, and they are still charging me a $1.25 fee, along with a $0.25 decline fee. They say US Bank is not MoneyPass, but it is listed on their site as one and on the ATM machine. I called and they refuse to give it back, and they hang up on me.

You cannot get a hold of them. If you call the phone number, they say customer service wants your account number and then they want your pin number. It doesn't give you an option to talk to someone and every time you call, it deducts 25 cents and you don't get anyone to talk to. There is no support on their website either. You can't email anyone and I have an issue with being double billed for something and can't speak to anyone. It has cost me like $5 already. Every time I go to the website, it makes me change my password too or won't let me in at all to view my account.

Eppicard is charging me for checking on my account as they wouldn't tell me what was wrong and why I had money from my account missing. I lost time and money and they didn't handle my account complaint correctly.

In a nut shell despite have $700 in my account. Eppicard declined three attempts from a company to process and order for $194.63. It kept saying the CVV number was wrong when they ran the card, it was not.

My mother was laid off from her job over a year ago and began receiving unemployment with an EPPIcard. Not long after, I also lost my job and was on the EPPIcard for unemployment. Once when their system messed up, they charged me service fees for failed attempts to use an ATM that were due to their system failure!

Every time I try to look at my balance online, the connection fails. This is the only site I have problems with. It’s been like this for awhile. Can someone please email me back to correct this problem? Thank you.

There was a fraudulent charge on my card over 5 months ago. I disputed the charge immediately before it was ever paid. I was instructed that it would be taken care of. 5 days later I realized they paid it, so I contacted them again and was told that I had to wait till it had been paid to dispute the charge. So I then disputed it again. I had to fill out paper work and mail back in. I sent it certified mail so I could verify it was received on time.

The customer service is people are liars and they can't be trusted. They will go in your account and change information without your approval. They give you a hard time like you're taking money out of their pockets. They are cold-hearted and don't care that the money belongs to your child and that it puts in a hardship when you need it to take care of your family!

Eppicard charges you .25 every time you call to check your child support balance. I have not received one piece of information informing me of this. I found out today when I went to the bank to get a withdrawal and it came up declined. I knew I had checked the balance before I left so I decided to go home and go online to see what I could find since you cannot get a live person to speak to you at their so called "customer service" number.

Every single time I try to check out the balance on my card at eppicard.com, it tells me my password has expired, to please reset a new one. I reset a new password and it may or may not let me through. Today, it told me my account was locked to reset the account, which I did. The reset was approved, I typed in my password, it set my password had expired, to please set another password.

I did not authorize Eppicard or anyone else to deposit funds of child support to the Eppiccard Texas debit card. If my signature is not on any given paper work, I would appreciate it if agencies would not take it upon themselves to make decisions. I am well-able to care for and handle my own business affairs.

I used Eppicard for a purchase and the card was declined even though the funds were available. Thinking it was a mistake, I ran it again and once again, it was declined. When I checked my balance, it showed those two transactions as pending even though they were declined. I now have to wait 5 days for it to fall off my card (term Eppicard used). Customer service is incredibly rude and something just does not seem right with this company. Try to find information on them. It is not easy as they hide behind banks that sponsor them. Someone should expose them.