Eppicard Reviews

I believe the company's employees are releasing client information. My card sat untouched for months by me personally, but was being used fraudulently by someone else. I made my complaint with extremely condescending and demeaning customer service representatives. After about 1 year, I was finally able to get my funds back by contacting CFPB and FDIC. They forced Condulent to return the funds. I have no idea why entities continue to use such a compromised means to provide essential funds to struggling and single parents as well as SSA recipients. I am sure there are other vendors besides Condulent/EPPIcard. Please contact FDIC and CFPB for fraud assistance as you will get nowhere with the company.

I was alerted to having a positive balance on my account. It has been several years since I stopped getting child support, so I was surprised. So I sign up and get a new card, suppose to have over $800 on it. The card comes, I use once or maybe twice for small purchases no problem. I tried to use it yesterday and it was declined for insufficient funds. So I try to go on the website to check the balance and charges. When I log in the site just goes back to the home page. Tried calling the number on the card and website. After entering all the info a recorded message says they no longer support the child support card and give a different number. I called those people (SIMI card) who actually had a live support person, but they had no transactions for several years. So I have no way to check on the balance of this card and there is no live support. I guess I am just out the $980 or so.

I was in the hospital over a month with the COVID. When I arrived home and began to pay my bills, my card was declined. Upon in investigation, I found all my money was gone. They denied my claim! How do I get my money back? We are talking like 2600.00.

I noticed multiple transactions from weird named companies in random places before the 60day period. I immediately called to speak with the fraud claims department and dispute these transactions. I thought it'd be obvious to the "investigation" that the charges were not mine, seeing as all charges were made in random states and cities and with random "businesses." Not to mention I (mistakenly) was saving that money on the card thinking the Eppicard was a secure and trustworthy place to keep your money since it's (shockingly) widely used by the government itself.

The Scam the government agencies which must be getting kickbacks without fear of questioning or consequences should be burnt at a stake. Stupid system that is built to skim money from those in which it preys upon. Glitches preventing login to for free check anything. Nothing is possible except to contact CS which is a fee. Low life bureaucrats skimming thieves!

I'm really disappointed in this company and their customer service. I'm so glad I transferred to direct deposit and recommend anyone getting payments from this company to switch immediately so that you won't be robbed of your money. I noticed some charges from Atlanta, GA, and as soon as I realized I reported my card lost/stolen and informed the agent of the fraudulent charges. He canceled the card and sent me a new one, as well as a form I needed to fill out with all fraudulent charges listed and some other info.

What a ridiculous company! They have placed a hold on my card that child support goes on. No reason for the hold, no one can remove it. Every call, I get the same answer "I fixed it, it will update in 2 hours and you'll be able to use the card". What liars! But they can access the card to put the money when they receive it? Not sure what I can do. Child support says they can't assist as the support is being received and dispersed.

If I could give negative stars I would! Their customer service has always really sucked but it has hit an all time low ever since they are no longer going to be in charge of child support payments. I had $148.00 of unauthorized charges. I called in to dispute them. They gave me a partial credit of $129.00. At that point I had withdrew the money (I no longer trusted having money on the card). A few days later they took it back and my account went into the negatives. After days of trying to get someone on the line they said they would look into the situation and escalate the issue. Never heard anything back as the weeks go back. All my payments are being garnished and they actually took $100.00 extra dollars - again, I spend a few days trying to get a hold of a representative.

They answer after 1 hour and then to be told to hold for another hour. Asking for my soc sec number just to put me on hold again. My money was stolen and they don't even answer a call! Very upsetting! Money lost because of them.