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My child support was deposited on 11/14. Can't get the funds until the 11/16 but trying to save. I let the funds stay on the card until 11/19. Went to an ATM and found my Entire check was gone. Eppicard allowed 5 transactions to go through out of the state of California and I have a New Jersey Child-Support case, clearly fraud! Eppicard never canceled my card. I had to call them! I called and my wait time to cancel my card.
Refund my money and reorder a new card was ridiculous! I was on hold over an hour and online with the rep about 2 hours and STILL END UP HAVING TO CALL BACK AND WAS AN HOUR LATE clocking in on the line with them! I choose to pay a fee to have my new card express mail. UPS. In 2 days. Of course 3rd Day I call... Was told card was mailed? Tracking number will take 7-10 days! The reps were very inconsiderate, unprofessional, very rude and hung up as well! This is the worst card service to handle STATE CHILD SUPPORT FUNDS! I can't believe this. I needed my money for MY DAUGHTER in between my pay and I feel very Insecure about a service as bad as they are to handle my daughter's funds! They need to be shut down today. The worst experience, headache even and still didn't get helped!!!
If I didn't know any better, I would think the company is selling our information. The fraudulent transactions on my card are ridiculous. There is no way, I can be in three different parts of the world at the same time using Lyft. When I finally reached a representative, I was told on numerous occasions that the systems were down, to call back tomorrow. When I finally spoke to a human that could access my account. I went through the transactions and filed a claim.
My claim was denied because, I should have caught the fraudulent charges earlier, I was told by a representative. I canceled the card and ordered a new card, within days of having the new card, fraudulent charges start appearing. When I called in to cancel card again, the representative spoke to me as if I was lying, and it was impossible for those charges to take place, unless I made them.
3x had issues with my card being compromised with fraudulent charges (The last being in Sep 2018 $1000). The money that is deposited to this account is from child support. Filed a claim over 3 weeks ago. They said they have 30-45 days to make a decision. Is this even legal? Further it would take 3-4 days to post once I received a payment. Customer service hold time are usually 30+ minutes or more, AND THEN half the time I got hung up on... RIDICULOUS!!!
To say that I’m upset is an understatement! EPPICARD has to be the most awful business on this planet. I know from experience how the MANY others that have posted here feel. I am battling with EPPICARD to find the $1,422.00 that is missing from my account. It was there one day and in 2 days it was GONE. Customer service? OMG! The WORST ever! Especially since it’s impossible to speak to a real person. I’ve encountered many obstacles in my life but this one definitely takes the cake. They need to be shut down...and fast. I won’t stop until I find answers. I’m contacting everyone up the chain until I find someone who will help us. Yes, US. We’re all in this together.
Two payments were made on 10/11/18, I received one full payment and was shorted 75.00 on the other one. I called and they said I would get it by 11/5/18. Didn't get it!!! No one knows anything, they blame it on others.
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This month was the first month my card didn't get its first of the month payment. It's sad that there no way to talk to a person, you only get a machine. And every time you call and get that machine it costs you 40 or 50 cent. That's crazy. I have to find another way other than Eppicard I see. I'm calling child support people Monday morning and get to the bottom of this. My card is updated, I didn't receive any notice of not getting child support or a renewal. Someone need to tell me something.
This is the worst company I've ever seen in my life and I am over 60. It's the only company I know of that makes you give a stranger your entire social security number if you have to deal with customer service... this should not be legal. Sad part is if you have money stolen you have no choice! It takes several phone calls to find out how to place a fraud claim... hen it takes weeks to get papers to be able to file a claim, in the meantime all these strangers are getting all your personal info to do what they wish with it. No wonder our children's money is getting spent across the country somewhere. Why is the government letting them do us this way? I'm contacting my state representative... Somebody needs to shut these crooks down!
I would not recommend this product to anybody. I am not able to access the website for information on my monthly payments. I keep getting denied access even though my password is correct. I will get rerouted to change my password, get told it has been successfully updated, then told I am typing in wrong information and have been locked out of my account multiple times. I am not able to reach any customer service Representative either unless I report my card as lost, stolen, or damaged. This company is unreliable, unprofessional, and very inconsiderate to its customers.
If Eppicard has denied your claim please contact the FDIC. The FDIC will investigate and will guide you thru each step. I have been trying to deal directly with Eppicard for 7 months with no success. After contacting the FDIC, an Eppicard rep. is contacting me. Plus, I no longer have to converse with Eppicard. The FDIC will speak to them for me. So please, if you have an issue with Eppicard, call the FDIC or go online. God bless!
I have dealt with Eppicard Georgia for the past 16 years. Up until 5 years ago, there were no issues. But now this bank/company withholds the payments past the timeframe allowed. The last 5 years has been a constant battle to get my children's money released. I cannot ever get a customer service representative on the phone to address these issues, every time I check the balance, $.35 is deducted from the pending balance. This company has been stealing money from my children $.35 at a time. I am changing my direct deposit over to my checking account after this payment is released. The state of Georgia will not do anything towards correcting these problems with this company/bank.
This is my 3rd time trying to withdraw my child support payment off this card and they have charged me .40 just for putting my card in the machine, and they try to cover themselves by using the transaction code ATM denial fee! The ATM only denied it because EPPICARD charged me .40 as soon As my card entered the machine so the amount I was trying to withdraw was no longer the correct amount. When trying to reach someone it’s a very long hold time, and when you finally get someone they have 1000 excuses! They put in a so called dispute but nothing is ever done! This company is by far the worst company I have ever dealt with and they need to be shut down.
First of all it is literally impossible to talk to a customer service person. You can never talk to anyone. Then the automated line hangs up on you with every single call. Then your money is sitting there but not on the card. You can't update your information from anyone because nothing works. I have tried to update my info on the website for years no luck.
On 9/19/18 I discovered four separate transactions on my debit card. They were made in Tanzania, Africa. I live in North Carolina so clearly there is no way these purchases could have been made by me. I canceled the card immediately. I had to call the number on the back of the card several times in order to get a live person. No one was helpful. Each supervisor that I spoke to was rude. I asked why were these transactions even allowed to go through because they were clearly fraudulent, and the response was “well we can’t catch everything”.
I spoke to another woman earlier today and asked what happens if they do not recoup the money and she proceeds to tell me “then you don’t get your money back”. That is completely unacceptable. This is the second time my card information has been stolen and money has been taken from me but no one seems to care. I’m out of $300 and have no idea if I will get it back. Something seriously needs to be done about this! Child support enforcement needs to drop these people because consumers are being ripped off due to their careless business practices.
I called in my card and noticed I had received funds on July 31, 2018. It’s September 16, 2018 now. I haven’t used my card since March of this year. Me not knowing I had any funds on it. So, I started my call with the call center number. I explained to the rep that I had money on my card from July did I didn’t receive physically. She told me she would put something on her end for someone to help me and to call the number on the back of my card. After hanging up with her, I called the number on the back of my card. I told the rep the exact thing I told her. He proceeds to tell me to call my local DSS office and to let them know what’s going on. I called them and let the young man who answered know what was going on. He transferred me to someone else. I told him the exact same thing. He asked me “Do I receive FI.” I told him no. His response, “I can’t help with that, call the court house that have your case.” And he gave me the number.
Again, here I am calling around. I called the number and explained the same thing to the lady who picked up. I was told, “Oh, it looks like your case is open for someone to view.” I tried explaining to her that it just happened because I just got off the phone. I was told, “You’ll get a call back.” After getting off the phone I checked my transactions online. I finally realized that someone from a different state was making purchases with my card for the whole month of August. I’m not sure why a rep from the card, nor call center thought to check my transaction history. At least try while I’m on the phone.
Another thing I been noticed which I told a rep about is every time I update my password on the online website it’ll change. Every time I log off and come back my password won’t take. I save my passwords in my note section on my phone to see if it’s the system. It’s the system. I’ve never dealt with this before the longest I’ve had this card. I hope to get this situation fixed in a timely manner. I will be calling first thing Monday morning.
I filed a dispute over charges for meat I pre-ordered and the company went out of business. I sent copies of the emails and texts from the company stating they were closing their doors and in bankruptcy. I received a letter from Eppicard stating that the dispute was being denied as the company proved otherwise. How is that possible? Did they even go over my paperwork and how come when everyone else contacts this company (Zaycon Farms) they cannot get through to anyone. If you google them there are hundreds of thousands of complaints similar to mine! Eppicard is the worst in my book!
Yup... After you fight to get someone to actually help you with your problem, they begin charging your card. Now 25 cents may not be a lot but imagine not knowing that after you've called for weeks! I can't log in my account again because it says it's "suspended" or something so I call to speak with someone about it and they go to transfer me to someone else so that I get hung up on! Their reason is because they get a full volume of calls! So call back in an hour! There is no direct number to the dept. I hate this company! They are taking child support money from customers charging them for their incompetence... For their horrible customer service. My only option right now is to report my card lost to receive a new one possibly just to get it unlocked! And that will cost too! But what else can you do when you are tired of getting hung up on! Why are they allowed to do this?
So, the morning my latest deposit was made, and my cash is gone. I only found out when I went to the atm to withdraw the money. I go to the site to see what’s going on with the account and see IT'S GONE! So I call them and explain the charges are not mine. Keep in mind, these were 3 charges to the same store. That alone would have been suspicious to a REAL bank. So they explain to me that I’ll have to call back and dispute the charges once they have cleared, since they’re on “hold”. When they clear, the next day, I call and there is now no option to get a live person since my card how Now been cancelled. I have to know or find out how to trick the system to putting me on with a live person by choose the option that my new card has not made it to me yet, being ordered 7-10 days ago.
That process alone is bull that a consumer should not experience. Next when I get a human being, they then take my info and proceed to transfer me to “level 2” where a recording tells me my call cannot be completed at this time, and disconnects the call. I called by 3 times. Each time this happened. Later that evening I call back and ask for a supervisor who then magically gets me to a live person. Now there is an investigation and I still do not have the $203 that was deposited on my card this week. This card is trash. Save yourself a headache, put these folks out of a commission and get Direct Deposit. They suck. A real bank would credit your card the amount while this matter is investigated. I did not know until this happened, but this is a prepaid card.
I've been dealing with Eppicard for 12yrs now. And this year was THE WORST BY FAR. 6. Six is the magical number of times my Eppicard CS card was used in Paramus, NJ at a Macy's store. Do I live in Paramus? No. Do I live NEAR Paramus? No. Eppicard CS even told me some were IN STORE purchases. Even though my money was refunded each and every time-It's MIGHTY suspicious that my card was used multiple times within a 2 month time range-a different card/number/pin each time.
Coincidence? I think no. I really believe that somebody was hacking Eppicard computer system and using that for their personal shopping card. And the sad thing is-it wasn't just me. I've had a few others complain about the same thing. Did Eppicard do anything? They just refunded the money and issue a new card...to which it's only a matter of time until they try to use that information to drain my account again. Thankfully I've found a loophole and I'm filing paperwork to get my daughter's CS direct deposited into my bank account so I never have to use Eppicard again. It's ridiculous-they used to be an amazing card company but this past year they've tanked.
This company is a joke. They charge High amount of fees for it being child support. I refer to Oklahoma DHS and Eppicard. As EPIC FAIL and Dishonest Homewrecker Service... The state of Oklahoma will ROB you and so will this company. Get OuT While you Can!!!
After someone tried to make a purchase a big one. I was told to cancel the card get a new one, and that a 5.00 fee would be charged. I was told to call back then they would reverse it since it was an attempt at fraud. It has been 2 months. They have not returned the money. This card is meant (in my case) for child support payments, and while 5.00 may not be a big deal to some it is to single mothers trying to support kids of deadbeat dads. I feel this is not a fair company in any way. Enjoy your 5pm cocktail on me I guess. I will be closing my account. Going back to paper checks. Also it doesn't matter that Comerica is listed on the card. I called them too. They told me they only supply the plastic. Go figure!
I have no complaints except one. But I'll start with the good, I lost my card. I was able to speak to a very friendly customer service rep that gave me number to call to replace my card. My new card arrived within a week. No issues with activation. The only bad thing I have to say is that my child support doesn't post until in the evening. Not sure if it's the card or child support agency.
I tried going on their site to register my card. When you get to the page to obtain a "keyword" to confirm your registration it takes you to an error page. I have called Eppicard 3 times - the first 2 calls I was told the department that works on that doesn't take calls. They will take my information and someone will call you. Three weeks later no calls. I then call a 3rd time and I ask for where I can file a formal complaint and was told that they need to see who I should complain to. Well several minutes on the phone I decided Consumer Affairs was the way to go. It becomes an inconvenience when I have to enter the card and so on if I call from a phone other than my home phone - great in a day of cell phones I can't access Eppicard.
This company has by far the worst customer service I have ever encountered. If you can fool their system so that a real person picks up a phone, they just refer or transfer you to another voice mail maze. I can only imagine how many millions of dollars they have from people giving up trying to collect. I am administering an estate for someone that was receiving support payments in Pennsylvania. She had always had problems getting money as they have no online transfer systems so she would have to physically go to her bank to access her Eppicard funds or withdraw from an ATM subject to their daily limits. After her death I have been trying to get her funds distributed. So far 20 calls and no satisfaction. Why the states that use them do so is beyond me. There is something suspicious about the way they operate.
Their customer service informed me that as long as I use one of the "In-Network ATMs", I will not be charged any fees to access my money. It turned out that they will charge you fees for something as simple as checking your account balance. When I called Customer Service to ask them to reverse the fee, they verified that the ATM is part of the In-Network. All they can say is they will open a ticket and send it to another department to get approved for the credit which can take 5 business days. When I asked how I can make sure this doesn't keep happening, the Rep said to try using a different ATM. Bad business practice. Very misleading!
I reported card lost and before that transferred balance to another bank accounts I got emails verifying my transfer went through and I lost access to online account until New card arrived. 2 weeks later I call. They denied I ever transferred money or notified them of lost card then want to charge 15 for it to get there in two days. All they can say is sorry and rude, brush you off the phone and not professional.
This is the worst card ever. Money don't post on time, money be missing, charge too much to check balance, your payment really go to Eppicard... kids may be hungry. Gotta wait days later. Sometime money still not available. Please don't use this card if you don't have to. Customer service have attitudes. Or don't speak your language... I cant deal. PLEASE CLOSE THIS BUSINESS DOWN. WE NEED ANOTHER CARD TO SEND PAYMENTS TO. EPPICARD FAILED US.
Tonight was not my first interaction with Eppicard, but it definitely upset me enough to actually write a review. Not only was I on hold, given the runaround by an automated service that NEVER GIVES THE OPTION OF CUSTOMER SERVICE, so I finally pressed buttons enough to get to someone. I was locked out of my account online after entering my card number and three digit code on the back, the website ONLY gives their "customer service" number to call, so that's why I called them. After getting a live person, I explained my problem and how I needed to get my account unlocked. The rep advised that they have nothing to do with the website/online services and that he would need to put in a ticket.
The rep also stated that I would hear from someone within five business days. I asked the rep if the person calling would leave a number to call back if I cannot answer, you know, because I WORK... And he said no, that if there was no answer, that would just be it. So that further pissed me off, only to then ask if I would have to call again, if the call was missed, only to put in another ticket and wait another five business days, to maybe answer that call, again, basically be available 24 hours/day for the next five business days because he didn't know when they would call.
The rep did offer to put in a timeframe that might be more open to my schedule to receive the call, however, advised that it was not a guarantee they would call during the requested time. What??? What kind of customer service is this?? I asked to speak to a supervisor because surely this rep was wrong... But nope, the supervisor said the same exact horrible answer. I am canceling my card, I do not support Eppicard, I wouldn't care if they went out of business, they are not here to help those who receive funds, but instead to profit off of child support that is for our children. Give me a break.
Many times I have attempted to contact Eppicard customer service and it is impossible to get a live person. It's ridiculous, there is NO option to talk to an operator at all, and if you stay on the line like people instruct you to do eventually you just get hung up on. This is very frustrating when a cardholder needs to speak to someone. This has been an ongoing issue with this company for years. Someone needs to wake up and fix it.
My Indiana Debit card information was stolen somehow and used at a Walmart in Chandler, AZ on 03/11/18 for a total of 150.00. I called on 3/12/18 to let them know it appears someone has made like a clone card with numbers off my credit card and I needed to dispute this and cancel my card. I have never been to AZ and have no idea how this happened. I received the paperwork to fill out on 3/19/18 and put it in the mail on 3/21/18. When I called to see why they have not put the credit back on my card since this is VISA insured by FDIC I should have had it back within days, to my understanding, and then they proceed with investigation and take it back if they find my actions fraudulent.
However Eppicard had no clue what FDIC was. They said they are not a bank and I had 10 days to get the paperwork back in order to get my provisional credit right away. I didn't get it in a timely fashion in the mail so I could only mail it back once I received it. The money is still not on the account and I am just glad that I don't have an infant or am a single mother who needs the 150.00 to get them food since it is my child support. In my option this card servicing company is worthless.
This company is taking in court-ordered child support and charging the recipient to get their money. Rip off. This disgusting company is making profits off children and single mothers who need their child support to live. Government needs to address this scam and they need federal regulation. No one will help in customer service and now I am 3 months without my child support. They need to be investigated. I am sure they are making interest off my money and then I have to pay them to get my money. Sounds like some government person is also lining their pockets on the back of families - deplorable.
Eppicard expert review by Beverly Harzog
Operating in many American states, Eppicard states that it’s a “prepaid debit MasterCard” that can be used to receive child support or payroll deposits. The payments you are supposed to receive are electronically loaded to your Eppicard.
Convenient: Eppicard makes it easy to receive payments like child support and paychecks without having a bank account.
Fees: Read the terms and fees carefully. There are ATM transaction fees and withdrawal fees. There are also fees to call customer service. The fees alone are low, but, over time, they can add up. These fees cut into the payment you receive so try to avoid them. One way is to get cash back when you’re making a purchase so you can avoid a withdrawal fee if you try to get cash later.
Program Material link: The section showing basic terms and fees is a small box where you scroll through it. It’s only possible to read a few lines at a time, which can make it difficult to get a clear picture of the costs. Click on the “Program Material” link in the middle of the screen to get access to a full-screen explanation of fees and terms by state.
Easy to open: This is a debit card, not a credit card, so your credit score doesn’t matter for approval.
Best for: Consumers with bad credit and consumers who need to build credit.
Eppicard Company Information
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