Eppicard Reviews

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Eppicard Reviews

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    How do I know I can trust these reviews about Eppicard?
    • 4,464,628 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed May 1, 2023

    I believe the company's employees are releasing client information. My card sat untouched for months by me personally, but was being used fraudulently by someone else. I made my complaint with extremely condescending and demeaning customer service representatives. After about 1 year, I was finally able to get my funds back by contacting CFPB and FDIC. They forced Condulent to return the funds. I have no idea why entities continue to use such a compromised means to provide essential funds to struggling and single parents as well as SSA recipients. I am sure there are other vendors besides Condulent/EPPIcard. Please contact FDIC and CFPB for fraud assistance as you will get nowhere with the company.

    Reviewed April 19, 2023

    I was alerted to having a positive balance on my account. It has been several years since I stopped getting child support, so I was surprised. So I sign up and get a new card, suppose to have over $800 on it. The card comes, I use once or maybe twice for small purchases no problem. I tried to use it yesterday and it was declined for insufficient funds. So I try to go on the website to check the balance and charges. When I log in the site just goes back to the home page. Tried calling the number on the card and website. After entering all the info a recorded message says they no longer support the child support card and give a different number. I called those people (SIMI card) who actually had a live support person, but they had no transactions for several years. So I have no way to check on the balance of this card and there is no live support. I guess I am just out the $980 or so.

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      Reviewed Jan. 5, 2023

      I have been unable to:
      1. Access to the money from my card - online and atm and in the bank.
      2. Access the WAY2 Go site.

      3. Listed as FRAUD multiple times without any form of explanation - sometimes for many months.

      Due to this, I have been experiencing:
      1. Emotional stress and severe headaches to the point where it is affecting my daily functioning and disturbing me from having restful sleep.
      2. Delays in performing routine requirements for my child -UNABLE TO PAY HIS SCHOOL FEE and PAYING MEDICAL BILLS!!!
      4. Mistreated-Being screamed at by employees.

      5. Paying multiple fees for calling.

      Reviewed Nov. 4, 2022

      I was in the hospital over a month with the COVID. When I arrived home and began to pay my bills, my card was declined. Upon in investigation, I found all my money was gone. They denied my claim! How do I get my money back? We are talking like 2600.00.

      Reviewed April 14, 2022

      I noticed multiple transactions from weird named companies in random places before the 60day period. I immediately called to speak with the fraud claims department and dispute these transactions. I thought it'd be obvious to the "investigation" that the charges were not mine, seeing as all charges were made in random states and cities and with random "businesses." Not to mention I (mistakenly) was saving that money on the card thinking the Eppicard was a secure and trustworthy place to keep your money since it's (shockingly) widely used by the government itself.

      About two months later I get a letter from them reading, "Based upon our review of the information you provided as well as our internal records and your account history, we cannot confirm that fraud occurred. Our investigation indicated that you entered into an agreement with the merchant, and the transaction was processed in accordance with that agreement."

      WHAT!? It was multiple tractions by different weird named companies, and all done in different states!! Plus, what "agreement" could I have authorized ANY company to just charge random sums of money randomly throughout the month under different names, cites, and states??? A REAL debit card company would have flagged these charges ASAP & cancelled the card, sent a new one and refunded the fraud, and would have notified me.

      I HAD TO FIND OUT ON MY OWN. No red flags were raised with eppicard because they're scammers and a poor excuse for a company. What a shame these people needing this money has to deal with this poorly managed eppicard. They need to be held accountable for all of these valid claims. This company NEEDS to be sued for negligence and more!! A CLASS ACTION LAWSUIT MUST STOP THIS!! I'll leave an email soon (within days) for any of you who have had a similar problem with this company and would like to try and hold these people accountable!

      Reviewed Jan. 16, 2022

      The Scam the government agencies which must be getting kickbacks without fear of questioning or consequences should be burnt at a stake. Stupid system that is built to skim money from those in which it preys upon. Glitches preventing login to for free check anything. Nothing is possible except to contact CS which is a fee. Low life bureaucrats skimming thieves!

      Reviewed Jan. 2, 2022

      I'm really disappointed in this company and their customer service. I'm so glad I transferred to direct deposit and recommend anyone getting payments from this company to switch immediately so that you won't be robbed of your money. I noticed some charges from Atlanta, GA, and as soon as I realized I reported my card lost/stolen and informed the agent of the fraudulent charges. He canceled the card and sent me a new one, as well as a form I needed to fill out with all fraudulent charges listed and some other info.

      I wrote everything down correctly and sent it off. I even called to check on the status of my case (which you can do by calling Conduent the site provider and have them transfer you or get a call back from a person at Eppicard Fraud Dept. because Eppicard will NOT let you speak to a person, it's nearly impossible.) Well, they said my case was denied due to a conflict (not sure what the conflict is, I was scammed) and that I would need to contact local law enforcement to get my money back. So I guess that's $220 gone because I don't live in Atlanta, GA and will not bother my law enforcement or embarrass myself because this company doesn't want to do their own job.

      They refuse to do their job I and honestly I feel - I don't know for certain so this statement is allegedly- that it was their employees who stole my card information. I am very careful with my card and how else would someone be able to know my full card number, expiration date, security code, and PIN all while my card was still in my wallet which is a RFID protected wallet. Please save yourself the loss and switch to direct deposit if you're able to, as soon as possible.

      Reviewed Dec. 21, 2021

      What a ridiculous company! They have placed a hold on my card that child support goes on. No reason for the hold, no one can remove it. Every call, I get the same answer "I fixed it, it will update in 2 hours and you'll be able to use the card". What liars! But they can access the card to put the money when they receive it? Not sure what I can do. Child support says they can't assist as the support is being received and dispersed.

      Reviewed Nov. 21, 2021

      If I could give negative stars I would! Their customer service has always really sucked but it has hit an all time low ever since they are no longer going to be in charge of child support payments. I had $148.00 of unauthorized charges. I called in to dispute them. They gave me a partial credit of $129.00. At that point I had withdrew the money (I no longer trusted having money on the card). A few days later they took it back and my account went into the negatives. After days of trying to get someone on the line they said they would look into the situation and escalate the issue. Never heard anything back as the weeks go back. All my payments are being garnished and they actually took $100.00 extra dollars - again, I spend a few days trying to get a hold of a representative.

      After HOURS of being on hold and transferred to different departments I finally get to talk to a supervisor. The first time my call dropped. The second time I asked if they can please call me back in case we are disconnected (which we were) but they never called me back. The third time I carefully went through each transaction with supervisors and even they were confused as to why my account was poorly adjusted and handled but as of TODAY NOTHING HAS BEEN DONE! IT'S SICKENING that this company could just steal from people like this!!!! I swear the rich get richer and the poor get poorer.

      Reviewed Sept. 4, 2021

      They answer after 1 hour and then to be told to hold for another hour. Asking for my soc sec number just to put me on hold again. My money was stolen and they don't even answer a call! Very upsetting! Money lost because of them.

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      Eppicard author review by Danni White

      Operating in many American states, Eppicard states that it’s a “prepaid debit MasterCard” that can be used to receive child support or payroll deposits. The payments you are supposed to receive are electronically loaded to your Eppicard.

      • Convenient: Eppicard makes it easy to receive payments like child support and paychecks without having a bank account.

      • Fees: Read the terms and fees carefully. There are ATM transaction fees and withdrawal fees. There are also fees to call customer service. The fees alone are low, but, over time, they can add up. These fees cut into the payment you receive so try to avoid them. One way is to get cash back when you’re making a purchase so you can avoid a withdrawal fee if you try to get cash later.

      • Program Material link: The section showing basic terms and fees is a small box where you scroll through it. It’s only possible to read a few lines at a time, which can make it difficult to get a clear picture of the costs. Click on the “Program Material” link in the middle of the screen to get access to a full-screen explanation of fees and terms by state.

      • Easy to open: This is a debit card, not a credit card, so your credit score doesn’t matter for approval.

      by Danni White ConsumerAffairs Research Team

      As a member of the ConsumerAffairs research team, Danni White is committed to providing valuable resources designed to help consumers make informed purchase decisions. Danni specializes in content strategy and development, with over a decade of professional writing and research experience.

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